40deaef458
Adds storage support for WhatsApp business-scoped user identifiers received from Meta Cloud API and Twilio WhatsApp webhooks. The change keeps existing phone-based behavior intact, stores BSUID and parent BSUID values as additional `contact_inboxes.source_id` rows for the same contact, and allows BSUID-only inbound messages to create contacts, conversations, and messages without requiring a phone number. Related: https://github.com/chatwoot/chatwoot/issues/13837 **What changed** - Extended WhatsApp source ID validation to accept regular BSUID and parent BSUID formats. - For Meta Cloud API, stores phone, `user_id`, and `parent_user_id` identifiers as contact inbox source IDs when they are present. - For Twilio WhatsApp, stores phone, `ExternalUserId`, and `ParentExternalUserId` identifiers as contact inbox source IDs while preserving the existing `whatsapp:` Twilio source ID shape. - Supports BSUID-only inbound messages by creating a contact, contact inbox, conversation, and message even when the phone number is missing. - Links phone-first and later BSUID-only messages to the same contact when the first payload contains both phone and BSUID. - Stores WhatsApp usernames in contact `additional_attributes`, matching existing social channel patterns. - Keeps existing phone-based outbound and new-conversation behavior unchanged for this milestone. **How to test** 1. Send a Meta Cloud webhook payload with both `wa_id` and `user_id`. 2. Verify Chatwoot creates or finds the phone `contact_inbox` and also creates a BSUID `contact_inbox` for the same contact. 3. Send a later Meta Cloud payload for the same user with only `user_id` / `from_user_id`. 4. Verify Chatwoot finds the BSUID `contact_inbox` and creates the inbound message without requiring a phone number. 5. Send a Twilio WhatsApp webhook with `From: whatsapp:+E164`, `ExternalUserId`, and optionally `ParentExternalUserId`. 6. Verify Chatwoot stores the Twilio phone and BSUID identifiers as `whatsapp:`-prefixed source IDs for the same contact. 7. Send a Twilio WhatsApp webhook where `From` is `whatsapp:<BSUID>` and there is no phone number. 8. Verify Chatwoot creates the contact, contact inbox, conversation, and message without a phone number. --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
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🗂️ Other features
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