Tanmay Deep SharmaandClaude Opus 4.7
14869693d2
When Meta's terminate webhook ended a call the recording never reached Rails, so neither the audio nor the transcript appeared in the UI. Two linked bugs: 1. IncomingCallService#handle_call_terminate enqueued CallRecordingFetchJob without first telling the media server to terminate the session. combined.ogg is produced by ffmpeg inside Recorder.Finalize, which only runs on session termination. The fetch therefore targeted a session whose combined file did not exist yet → 404 → no attachment → no transcript. CallService#terminate (agent hang-up path) worked because it did call terminate_session first. 2. Once the Rails side did call terminate_session, Manager evicted the session from memory immediately. Any subsequent per-side downloads (the diarization path that fetches customer.ogg + agent.ogg) then 404'd even though the files were still on disk. Fixes: - CallRecordingFetchJob now calls terminate_session before downloading. It's idempotent on the server; returns only after Finalize has written combined.ogg. - GetRecording in the media server falls back to looking up files on disk by session id when the session is no longer in the manager, so per-side downloads succeed after termination. Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
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Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
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Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
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Detailed documentation is available at chatwoot.com/help-center.
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