0e122188e9
Voice calling is now a capability on the existing TwilioSms rather than a separate Voice model. A single Twilio phone number handles both SMS and voice calls through one inbox. Fixes https://linear.app/chatwoot/issue/CW-6683/add-voice-calling-as-a-capability-on-twilio-sms-channel and https://linear.app/chatwoot/issue/PLA-120/add-the-support-for-sms **What changed** - Replaced Channel::Voice with voice_enabled flag on Channel::TwilioSms - Added voice_enabled, twiml_app_sid, api_key_secret columns to channel_twilio_sms table - Dropped channel_voice table (no production data) - All voice logic lives in Enterprise layer via prepend_mod_with('Channel::TwilioSms') - Added Voice settings tab on Twilio SMS inbox settings to enable/disable voice - Validates Twilio number voice capability before provisioning - Teardown service cleans up TwiML app and credentials when voice is disabled - Frontend voice detection uses isVoiceCallEnabled() / getVoiceCallProvider() helpers — extensible to future providers - Gated by channel_voice feature flag **How to test** 1. Enable feature flag: Account.find(<id>).enable_features('channel_voice') 2. Create voice inbox: Inboxes → Voice tile → enter Twilio credentials → verify incoming/outgoing calls and SMS work 3. Enable voice on existing SMS inbox: Inboxes → select Twilio SMS inbox → Voice tab → toggle on → provide API key credentials → verify calls work 4. Disable voice: Voice tab → toggle off → verify TwiML app is deleted, credentials cleared, SMS still works 5. Re-enable voice: Toggle on again → must provide api_key_secret again → new TwiML app provisioned --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
- Shopify Integration to view and manage customer orders right within Chatwoot.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deployment
Heroku one-click deploy
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
DigitalOcean 1-Click Kubernetes deployment
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
Security
Looking to report a vulnerability? Please refer our SECURITY.md file.
Community
If you need help or just want to hang out, come, say hi on our Discord server.
Contributors
Thanks goes to all these wonderful people:
Chatwoot © 2017-2026, Chatwoot Inc - Released under the MIT License.