Sojan JoseandGitHub
0920a01e66
Loads Rails locale-specific pluralization rules so languages with an `other`-only plural model can safely use Crowdin exports without maintaining duplicate `one` keys. ## Closes None ## Why Crowdin exports Rails YAML pluralized strings using each target language's plural categories. These categories come from Unicode CLDR and represent grammatical forms, not a literal "number is 1" bucket. Some languages need separate forms such as `one` and `other`, but languages like Japanese, Korean, Indonesian, Thai, Vietnamese, and Chinese use the same form for `1`, `2`, `5`, and larger counts in these strings. For those locales, CLDR correctly models the plural category as `other` only. Before this change, Chatwoot still relied on Rails' default English-style plural behavior for these locales. That meant a valid Crowdin export containing only `other` could fail at runtime when Rails received `count: 1` and looked for a missing `one` branch. Keeping duplicate `one` keys would only fight Crowdin on every translation sync. The runtime should instead follow the locale's plural rules. ## What changed - Added `rails-i18n` and enabled only its pluralization module. - Added explicit `other`-only plural rules for Chatwoot's underscore Chinese locale aliases, `zh_CN` and `zh_TW`. - Removed redundant `one` keys from the affected Devise and `time_units` translations. ## Validation - Ran a Rails runner check across `id`, `ja`, `ko`, `ms`, `th`, `vi`, `zh_CN`, and `zh_TW` to verify `errors.messages.not_saved` and `time_units.days` resolve with only `other` for `count: 1`. - Ran YAML parse validation for all edited locale files. - Ran `bundle exec rubocop Gemfile config/application.rb config/initializers/i18n_pluralization.rb`.
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
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Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
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Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
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We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
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