57 lines
2.5 KiB
Plaintext
57 lines
2.5 KiB
Plaintext
---
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title: "Telemetry"
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description: "Learn about Chatwoot's telemetry data collection, what data is collected, how it's used, and how to opt-out"
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---
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Chatwoot tracks usage of its products which helps the team to improve and deliver better software. You can opt-out of this telemetry at any time.
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## What data is collected
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None of your customer data is ever transmitted by Chatwoot installation. The telemetry data collected by our products are purely usage statistics of various software features.
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### On-boarding
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Our software onboarding screens may contain optional forms to subscribe to our product newsletters or a callback request. These inputs are completely optional and the user preferences updated in these onboarding steps are completely adhered to.
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### Self hosted installations
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Chatwoot sends anonymised metadata to our telemetry instance at a defined interval. The following list contains the various attributes in this metadata.
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- Aggregated number various data models like users, accounts, labels, canned responses etc.
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- Distribution of inboxes by type.
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- Distribution of conversations by inbox type.
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- The list of enabled integrations
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### Mobile Apps
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- Usage events on various feature interactions.
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## How is the data used
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This data will only be used by Chatwoot team for:
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- Directly improving the product and identifying the parts of product which are popular.
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- Identifying areas with limited usage or where our users get stuck.
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- Prioritizing the next set of features to be developed.
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## How is the data collected and how will it be processed
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The telemetry data is stored securely on Chatwoot systems, with appropriate encryptions and access controls in place.
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The self-hosted installation interacts with the URLs (hub.chatwoot.com, hub.2.chatwoot.com) every day. Both the URLs are hosted and owned by Chatwoot. The data collected from the individual installations would follow our [privacy policy](https://www.chatwoot.com/privacy-policy/#how-chatwoot-uses-and-protects-personally-identifying-information).
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## How to opt-out of data collection
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If you want to disable telemetry you can do the following.
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### Disable data collection
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Use the environment variable `DISABLE_TELEMETRY` in the installation. Set it to `true` to disable the data collection.
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```bash
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DISABLE_TELEMETRY=true
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```
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### Disable update email subscription
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While you signup, you have to option to disable the subscription to update emails. If the option is disabled, Chatwoot won't collect the emails. |