---
title: "Telemetry"
description: "Learn about Chatwoot's telemetry data collection, what data is collected, how it's used, and how to opt-out"
---

Chatwoot tracks usage of its products which helps the team to improve and deliver better software. You can opt-out of this telemetry at any time.

## What data is collected

None of your customer data is ever transmitted by Chatwoot installation. The telemetry data collected by our products are purely usage statistics of various software features. 

### On-boarding

Our software onboarding screens may contain optional forms to subscribe to our product newsletters or a callback request. These inputs are completely optional and the user preferences updated in these onboarding steps are completely adhered to.

### Self hosted installations

Chatwoot sends anonymised metadata to our telemetry instance at a defined interval. The following list contains the various attributes in this metadata. 

- Aggregated number various data models like users, accounts, labels, canned responses etc.
- Distribution of inboxes by type.
- Distribution of conversations by inbox type.
- The list of enabled integrations

### Mobile Apps

- Usage events on various feature interactions.

## How is the data used

This data will only be used by Chatwoot team for:

- Directly improving the product and identifying the parts of product which are popular.
- Identifying areas with limited usage or where our users get stuck.
- Prioritizing the next set of features to be developed.

## How is the data collected and how will it be processed

The telemetry data is stored securely on Chatwoot systems, with appropriate encryptions and access controls in place.

The self-hosted installation interacts with the URLs (hub.chatwoot.com, hub.2.chatwoot.com) every day. Both the URLs are hosted and owned by Chatwoot. The data collected from the individual installations would follow our [privacy policy](https://www.chatwoot.com/privacy-policy/#how-chatwoot-uses-and-protects-personally-identifying-information). 

## How to opt-out of data collection

If you want to disable telemetry you can do the following.

### Disable data collection

Use the environment variable `DISABLE_TELEMETRY` in the installation. Set it to `true` to disable the data collection.

```bash
DISABLE_TELEMETRY=true
```

### Disable update email subscription

While you signup, you have to option to disable the subscription to update emails. If the option is disabled, Chatwoot won't collect the emails. 