af1dfc21f6
Conversation and inbox webhook payloads now include the account object
(`{ id, name }`) so integrations can reliably identify the account
without depending on nested message data.
## Closes
Closes #11753
Closes #12442
## Why
Message, contact, and contact inbox webhook payloads already expose
`account`. Conversation and inbox webhook payloads were outliers, which
forced webhook consumers to infer account context from nested messages
or other fields that may not always be present.
## What changed
- Adds `account: { id, name }` to conversation webhook payloads.
- Adds webhook-specific inbox payload data with `account: { id, name }`
for inbox created/updated events.
- Keeps non-webhook conversation and inbox push payload behavior
unchanged.
## How to test
- Configure an account webhook for `conversation_created`, trigger a new
conversation, and confirm the webhook payload includes `account.id` and
`account.name`.
- Configure an account webhook for `inbox_created`, create a new inbox,
and confirm the webhook payload includes `account.id` and
`account.name`.
- Configure a webhook agent bot and update a conversation status, then
confirm the bot webhook payload includes the same account object.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
40 lines
1.1 KiB
Ruby
40 lines
1.1 KiB
Ruby
class Inbox::EventDataPresenter < SimpleDelegator
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def push_data
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{
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# Conversation thread config
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allow_messages_after_resolved: allow_messages_after_resolved,
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lock_to_single_conversation: lock_to_single_conversation,
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# Auto Assignment config
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auto_assignment_config: auto_assignment_config,
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enable_auto_assignment: enable_auto_assignment,
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# Feature flag for message events
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enable_email_collect: enable_email_collect,
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greeting_enabled: greeting_enabled,
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greeting_message: greeting_message,
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csat_survey_enabled: csat_survey_enabled,
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# Outbound email sender config
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business_name: business_name,
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sender_name_type: sender_name_type,
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# Business hour config
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timezone: timezone,
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out_of_office_message: out_of_office_message,
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working_hours_enabled: working_hours_enabled,
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working_hours: working_hours.as_json,
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created_at: created_at,
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updated_at: updated_at,
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# Associated channel attributes
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channel: channel
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}
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end
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def webhook_data
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push_data.merge(account: account.webhook_data)
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end
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end
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