Files
af1dfc21f6 fix: include account data in webhook payloads (#12445)
Conversation and inbox webhook payloads now include the account object
(`{ id, name }`) so integrations can reliably identify the account
without depending on nested message data.

## Closes

Closes #11753
Closes #12442

## Why

Message, contact, and contact inbox webhook payloads already expose
`account`. Conversation and inbox webhook payloads were outliers, which
forced webhook consumers to infer account context from nested messages
or other fields that may not always be present.

## What changed

- Adds `account: { id, name }` to conversation webhook payloads.
- Adds webhook-specific inbox payload data with `account: { id, name }`
for inbox created/updated events.
- Keeps non-webhook conversation and inbox push payload behavior
unchanged.

## How to test

- Configure an account webhook for `conversation_created`, trigger a new
conversation, and confirm the webhook payload includes `account.id` and
`account.name`.
- Configure an account webhook for `inbox_created`, create a new inbox,
and confirm the webhook payload includes `account.id` and
`account.name`.
- Configure a webhook agent bot and update a conversation status, then
confirm the bot webhook payload includes the same account object.

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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2026-06-09 12:12:46 +05:30
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