## Linear ticket https://linear.app/chatwoot/issue/CW-7187/voice-calls-followup-tasks ## Description Improvements to the WhatsApp voice-calling experience plus a cheaper, more accurate audio-transcription model. - First-time callers now get a real name. An inbound WhatsApp call creates the contact from the caller's WhatsApp profile name instead of the bare phone number. - Clear, consistent call attribution. Call bubbles show a unified "Handled by {agent}" - Cleaner call widget. The dismiss (✕) button is shown only for incoming calls - WhatsApp calling for manual inboxes. voice_calling_supported? now covers any whatsapp_cloud inbox - Transcription: whisper-1 → gpt-4o-mini-transcribe. ## Type of change - [ ] New feature (non-breaking change which adds functionality) ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules
244 lines
6.9 KiB
Vue
244 lines
6.9 KiB
Vue
<script setup>
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import {
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computed,
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onMounted,
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useTemplateRef,
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ref,
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getCurrentInstance,
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} from 'vue';
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import Icon from 'next/icon/Icon.vue';
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import { timeStampAppendedURL } from 'dashboard/helper/URLHelper';
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import { downloadFile } from '@chatwoot/utils';
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import { useEmitter } from 'dashboard/composables/emitter';
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import { emitter } from 'shared/helpers/mitt';
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const { attachment } = defineProps({
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attachment: {
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type: Object,
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required: true,
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},
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showTranscribedText: {
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type: Boolean,
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default: true,
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},
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});
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defineOptions({
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inheritAttrs: false,
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});
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const timeStampURL = computed(() => {
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return timeStampAppendedURL(attachment.dataUrl);
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});
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const TRANSCRIPT_PREVIEW_LENGTH = 200;
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const isTranscriptExpanded = ref(false);
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const isTranscriptLong = computed(
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() => (attachment.transcribedText?.length || 0) > TRANSCRIPT_PREVIEW_LENGTH
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);
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const displayedTranscript = computed(() => {
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const text = attachment.transcribedText || '';
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if (!isTranscriptLong.value || isTranscriptExpanded.value) return text;
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return `${text.slice(0, TRANSCRIPT_PREVIEW_LENGTH).trimEnd()}…`;
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});
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const audioPlayer = useTemplateRef('audioPlayer');
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const isPlaying = ref(false);
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const isMuted = ref(false);
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const currentTime = ref(0);
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const duration = ref(0);
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const playbackSpeed = ref(1);
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const { uid } = getCurrentInstance();
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// MediaRecorder-produced WebM/Opus blobs lack a Duration header → <audio>.duration
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// resolves to Infinity until we seek past the end, which forces the engine to
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// scan the file and compute the real length. Safe no-op for files with a real
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// duration already (mp3/m4a/etc).
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const resolveStreamingDuration = () => {
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const el = audioPlayer.value;
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if (!el) return;
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const onTimeUpdate = () => {
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el.removeEventListener('timeupdate', onTimeUpdate);
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el.currentTime = 0;
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duration.value = el.duration;
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};
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el.addEventListener('timeupdate', onTimeUpdate);
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try {
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el.currentTime = Number.MAX_SAFE_INTEGER;
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} catch {
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el.removeEventListener('timeupdate', onTimeUpdate);
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}
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};
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const onLoadedMetadata = () => {
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const d = audioPlayer.value?.duration;
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if (!Number.isFinite(d)) {
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resolveStreamingDuration();
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return;
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}
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duration.value = d;
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};
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const playbackSpeedLabel = computed(() => {
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return `${playbackSpeed.value}x`;
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});
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// There maybe a chance that the audioPlayer ref is not available
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// When the onLoadMetadata is called, so we need to set the duration
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// value when the component is mounted
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onMounted(() => {
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const d = audioPlayer.value?.duration;
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if (Number.isFinite(d)) duration.value = d;
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audioPlayer.value.playbackRate = playbackSpeed.value;
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});
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// Listen for global audio play events and pause if it's not this audio
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useEmitter('pause_playing_audio', currentPlayingId => {
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if (currentPlayingId !== uid && isPlaying.value) {
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try {
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audioPlayer.value.pause();
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} catch {
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/* ignore pause errors */
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}
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isPlaying.value = false;
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}
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});
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const formatTime = time => {
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if (!time || Number.isNaN(time)) return '00:00';
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const minutes = Math.floor(time / 60);
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const seconds = Math.floor(time % 60);
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return `${minutes.toString().padStart(2, '0')}:${seconds.toString().padStart(2, '0')}`;
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};
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const toggleMute = () => {
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audioPlayer.value.muted = !audioPlayer.value.muted;
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isMuted.value = audioPlayer.value.muted;
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};
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const onTimeUpdate = () => {
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currentTime.value = audioPlayer.value?.currentTime;
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};
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const seek = event => {
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const time = Number(event.target.value);
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audioPlayer.value.currentTime = time;
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currentTime.value = time;
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};
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const playOrPause = () => {
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if (isPlaying.value) {
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audioPlayer.value.pause();
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isPlaying.value = false;
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} else {
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// Emit event to pause all other audio
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emitter.emit('pause_playing_audio', uid);
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audioPlayer.value.play();
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isPlaying.value = true;
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}
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};
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const onEnd = () => {
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isPlaying.value = false;
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currentTime.value = 0;
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playbackSpeed.value = 1;
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audioPlayer.value.playbackRate = 1;
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};
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const changePlaybackSpeed = () => {
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const speeds = [1, 1.5, 2];
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const currentIndex = speeds.indexOf(playbackSpeed.value);
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const nextIndex = (currentIndex + 1) % speeds.length;
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playbackSpeed.value = speeds[nextIndex];
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audioPlayer.value.playbackRate = playbackSpeed.value;
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};
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const downloadAudio = async () => {
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const { fileType, dataUrl, extension } = attachment;
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downloadFile({ url: dataUrl, type: fileType, extension });
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};
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</script>
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<template>
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<audio
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ref="audioPlayer"
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controls
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class="hidden"
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playsinline
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@loadedmetadata="onLoadedMetadata"
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@timeupdate="onTimeUpdate"
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@ended="onEnd"
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>
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<source :src="timeStampURL" />
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</audio>
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<div
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v-bind="$attrs"
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class="rounded-xl w-full gap-2 p-1.5 bg-n-alpha-white flex flex-col items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
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>
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<div class="flex gap-1 w-full flex-1 items-center justify-start">
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<button class="p-0 border-0 size-8" @click="playOrPause">
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<Icon
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v-if="isPlaying"
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class="size-8"
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icon="i-teenyicons-pause-small-solid"
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/>
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<Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
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</button>
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<div class="tabular-nums text-xs">
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{{ formatTime(currentTime) }} / {{ formatTime(duration) }}
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</div>
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<div class="flex-1 items-center flex px-2">
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<input
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type="range"
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min="0"
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:max="duration"
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:value="currentTime"
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class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
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@input="seek"
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/>
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</div>
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<button
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class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
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@click="changePlaybackSpeed"
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>
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<span class="text-xs text-n-slate-11 font-medium">
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{{ playbackSpeedLabel }}
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</span>
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</button>
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<button
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class="p-0 border-0 size-8 grid place-content-center"
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@click="toggleMute"
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>
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<Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
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<Icon v-else class="size-4" icon="i-lucide-volume-2" />
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</button>
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<button
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class="p-0 border-0 size-8 grid place-content-center"
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@click="downloadAudio"
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>
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<Icon class="size-4" icon="i-lucide-download" />
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</button>
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</div>
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<div
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v-if="attachment.transcribedText && showTranscribedText"
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class="text-n-slate-12 p-3 text-sm bg-n-alpha-1 rounded-lg w-full break-words"
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>
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{{ displayedTranscript }}
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<button
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v-if="isTranscriptLong"
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class="block mt-1 p-0 border-0 bg-transparent text-n-slate-11 hover:text-n-slate-12 font-medium"
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@click="isTranscriptExpanded = !isTranscriptExpanded"
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>
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{{
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isTranscriptExpanded
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? $t('CONVERSATION.VOICE_CALL.TRANSCRIPT_SHOW_LESS')
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: $t('CONVERSATION.VOICE_CALL.TRANSCRIPT_SHOW_MORE')
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}}
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</button>
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</div>
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</div>
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</template>
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