Files
Tanmay Deep SharmaandGitHub 68e358d732 feat: voice-call UX fixes (#14579)
## Linear ticket
https://linear.app/chatwoot/issue/CW-7187/voice-calls-followup-tasks

## Description

Improvements to the WhatsApp voice-calling experience plus a cheaper,
more accurate audio-transcription model.
- First-time callers now get a real name. An inbound WhatsApp call
creates the contact from the caller's WhatsApp profile name instead of
the bare phone number.
- Clear, consistent call attribution. Call bubbles show a unified
"Handled by {agent}"
- Cleaner call widget. The dismiss (✕) button is shown only for incoming
calls
- WhatsApp calling for manual inboxes. voice_calling_supported? now
covers any whatsapp_cloud inbox
- Transcription: whisper-1 → gpt-4o-mini-transcribe.

## Type of change

- [ ] New feature (non-breaking change which adds functionality)


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-05-27 16:16:16 +05:30

244 lines
6.9 KiB
Vue

<script setup>
import {
computed,
onMounted,
useTemplateRef,
ref,
getCurrentInstance,
} from 'vue';
import Icon from 'next/icon/Icon.vue';
import { timeStampAppendedURL } from 'dashboard/helper/URLHelper';
import { downloadFile } from '@chatwoot/utils';
import { useEmitter } from 'dashboard/composables/emitter';
import { emitter } from 'shared/helpers/mitt';
const { attachment } = defineProps({
attachment: {
type: Object,
required: true,
},
showTranscribedText: {
type: Boolean,
default: true,
},
});
defineOptions({
inheritAttrs: false,
});
const timeStampURL = computed(() => {
return timeStampAppendedURL(attachment.dataUrl);
});
const TRANSCRIPT_PREVIEW_LENGTH = 200;
const isTranscriptExpanded = ref(false);
const isTranscriptLong = computed(
() => (attachment.transcribedText?.length || 0) > TRANSCRIPT_PREVIEW_LENGTH
);
const displayedTranscript = computed(() => {
const text = attachment.transcribedText || '';
if (!isTranscriptLong.value || isTranscriptExpanded.value) return text;
return `${text.slice(0, TRANSCRIPT_PREVIEW_LENGTH).trimEnd()}…`;
});
const audioPlayer = useTemplateRef('audioPlayer');
const isPlaying = ref(false);
const isMuted = ref(false);
const currentTime = ref(0);
const duration = ref(0);
const playbackSpeed = ref(1);
const { uid } = getCurrentInstance();
// MediaRecorder-produced WebM/Opus blobs lack a Duration header → <audio>.duration
// resolves to Infinity until we seek past the end, which forces the engine to
// scan the file and compute the real length. Safe no-op for files with a real
// duration already (mp3/m4a/etc).
const resolveStreamingDuration = () => {
const el = audioPlayer.value;
if (!el) return;
const onTimeUpdate = () => {
el.removeEventListener('timeupdate', onTimeUpdate);
el.currentTime = 0;
duration.value = el.duration;
};
el.addEventListener('timeupdate', onTimeUpdate);
try {
el.currentTime = Number.MAX_SAFE_INTEGER;
} catch {
el.removeEventListener('timeupdate', onTimeUpdate);
}
};
const onLoadedMetadata = () => {
const d = audioPlayer.value?.duration;
if (!Number.isFinite(d)) {
resolveStreamingDuration();
return;
}
duration.value = d;
};
const playbackSpeedLabel = computed(() => {
return `${playbackSpeed.value}x`;
});
// There maybe a chance that the audioPlayer ref is not available
// When the onLoadMetadata is called, so we need to set the duration
// value when the component is mounted
onMounted(() => {
const d = audioPlayer.value?.duration;
if (Number.isFinite(d)) duration.value = d;
audioPlayer.value.playbackRate = playbackSpeed.value;
});
// Listen for global audio play events and pause if it's not this audio
useEmitter('pause_playing_audio', currentPlayingId => {
if (currentPlayingId !== uid && isPlaying.value) {
try {
audioPlayer.value.pause();
} catch {
/* ignore pause errors */
}
isPlaying.value = false;
}
});
const formatTime = time => {
if (!time || Number.isNaN(time)) return '00:00';
const minutes = Math.floor(time / 60);
const seconds = Math.floor(time % 60);
return `${minutes.toString().padStart(2, '0')}:${seconds.toString().padStart(2, '0')}`;
};
const toggleMute = () => {
audioPlayer.value.muted = !audioPlayer.value.muted;
isMuted.value = audioPlayer.value.muted;
};
const onTimeUpdate = () => {
currentTime.value = audioPlayer.value?.currentTime;
};
const seek = event => {
const time = Number(event.target.value);
audioPlayer.value.currentTime = time;
currentTime.value = time;
};
const playOrPause = () => {
if (isPlaying.value) {
audioPlayer.value.pause();
isPlaying.value = false;
} else {
// Emit event to pause all other audio
emitter.emit('pause_playing_audio', uid);
audioPlayer.value.play();
isPlaying.value = true;
}
};
const onEnd = () => {
isPlaying.value = false;
currentTime.value = 0;
playbackSpeed.value = 1;
audioPlayer.value.playbackRate = 1;
};
const changePlaybackSpeed = () => {
const speeds = [1, 1.5, 2];
const currentIndex = speeds.indexOf(playbackSpeed.value);
const nextIndex = (currentIndex + 1) % speeds.length;
playbackSpeed.value = speeds[nextIndex];
audioPlayer.value.playbackRate = playbackSpeed.value;
};
const downloadAudio = async () => {
const { fileType, dataUrl, extension } = attachment;
downloadFile({ url: dataUrl, type: fileType, extension });
};
</script>
<template>
<audio
ref="audioPlayer"
controls
class="hidden"
playsinline
@loadedmetadata="onLoadedMetadata"
@timeupdate="onTimeUpdate"
@ended="onEnd"
>
<source :src="timeStampURL" />
</audio>
<div
v-bind="$attrs"
class="rounded-xl w-full gap-2 p-1.5 bg-n-alpha-white flex flex-col items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
>
<div class="flex gap-1 w-full flex-1 items-center justify-start">
<button class="p-0 border-0 size-8" @click="playOrPause">
<Icon
v-if="isPlaying"
class="size-8"
icon="i-teenyicons-pause-small-solid"
/>
<Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
</button>
<div class="tabular-nums text-xs">
{{ formatTime(currentTime) }} / {{ formatTime(duration) }}
</div>
<div class="flex-1 items-center flex px-2">
<input
type="range"
min="0"
:max="duration"
:value="currentTime"
class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
@input="seek"
/>
</div>
<button
class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
@click="changePlaybackSpeed"
>
<span class="text-xs text-n-slate-11 font-medium">
{{ playbackSpeedLabel }}
</span>
</button>
<button
class="p-0 border-0 size-8 grid place-content-center"
@click="toggleMute"
>
<Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
<Icon v-else class="size-4" icon="i-lucide-volume-2" />
</button>
<button
class="p-0 border-0 size-8 grid place-content-center"
@click="downloadAudio"
>
<Icon class="size-4" icon="i-lucide-download" />
</button>
</div>
<div
v-if="attachment.transcribedText && showTranscribedText"
class="text-n-slate-12 p-3 text-sm bg-n-alpha-1 rounded-lg w-full break-words"
>
{{ displayedTranscript }}
<button
v-if="isTranscriptLong"
class="block mt-1 p-0 border-0 bg-transparent text-n-slate-11 hover:text-n-slate-12 font-medium"
@click="isTranscriptExpanded = !isTranscriptExpanded"
>
{{
isTranscriptExpanded
? $t('CONVERSATION.VOICE_CALL.TRANSCRIPT_SHOW_LESS')
: $t('CONVERSATION.VOICE_CALL.TRANSCRIPT_SHOW_MORE')
}}
</button>
</div>
</div>
</template>