Merge branch 'develop' into codex/update-msgpack-security

.circleci/config.yml

@@ -77,8 +77,7 @@ jobs:
 
       - node/install:
           node-version: '24.13'
-      - node/install-pnpm:
-          version: '10.2.0'
+      - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
           override-ci-command: pnpm i
@@ -119,8 +118,7 @@ jobs:
       - checkout
       - node/install:
           node-version: '24.13'
-      - node/install-pnpm:
-          version: '10.2.0'
+      - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
           override-ci-command: pnpm i
@@ -151,8 +149,7 @@ jobs:
       - checkout
       - node/install:
           node-version: '24.13'
-      - node/install-pnpm:
-          version: '10.2.0'
+      - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
           override-ci-command: pnpm i

.env.example

@@ -272,9 +272,9 @@ AZURE_APP_SECRET=
 # ENABLE_SIDEKIQ_DEQUEUE_LOGGER=false
 
 
-# AI powered features (Captain)
-# The OpenAI API key and endpoint for Captain are not configured via .env.
-# Set them at Super Admin > App Configs > Captain (CAPTAIN_OPEN_AI_API_KEY, CAPTAIN_OPEN_AI_ENDPOINT).
+# AI powered features
+## OpenAI key
+# OPENAI_API_KEY=
 
 # Housekeeping/Performance related configurations
 # Set to true if you want to remove stale contact inboxes

AGENTS.md

@@ -85,8 +85,8 @@
 ## Project-Specific
 
 - **Translations**:
-  - For product and source-string changes, only update `en.yml` and `en.json`; other languages are handled through Crowdin and the community
-  - Crowdin-generated translation sync PRs may update non-English locale files; do not flag those changes solely for modifying translated locale files
+  - Only update `en.yml` and `en.json`
+  - Other languages are handled by the community
   - Backend i18n → `en.yml`, Frontend i18n → `en.json`
 - **Frontend**:
   - Use `components-next/` for message bubbles (the rest is being deprecated)

Gemfile.lock

@@ -211,14 +211,13 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    datadog (2.38.0)
-      cgi
-      datadog-ruby_core_source (~> 3.5, >= 3.5.3)
-      libdatadog (~> 36.0.0.1.0)
-      libddwaf (~> 1.30.0.0.0)
+    datadog (2.19.0)
+      datadog-ruby_core_source (~> 3.4, >= 3.4.1)
+      libdatadog (~> 18.1.0.1.0)
+      libddwaf (~> 1.24.1.0.3)
       logger
       msgpack
-    datadog-ruby_core_source (3.5.3)
+    datadog-ruby_core_source (3.4.1)
     date (3.5.1)
     debug (1.8.0)
       irb (>= 1.5.0)
@@ -523,16 +522,15 @@ GEM
       logger (~> 1.6)
     letter_opener (1.10.0)
       launchy (>= 2.2, < 4)
-    libdatadog (36.0.0.1.0)
-    libdatadog (36.0.0.1.0-arm64-darwin)
-    libdatadog (36.0.0.1.0-x86_64-linux)
-    libddwaf (1.30.0.0.2)
+    libdatadog (18.1.0.1.0)
+    libdatadog (18.1.0.1.0-x86_64-linux)
+    libddwaf (1.24.1.0.3)
       ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-arm64-darwin)
+    libddwaf (1.24.1.0.3-arm64-darwin)
       ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-x86_64-darwin)
+    libddwaf (1.24.1.0.3-x86_64-darwin)
       ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-x86_64-linux)
+    libddwaf (1.24.1.0.3-x86_64-linux)
       ffi (~> 1.0)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
@@ -549,7 +547,7 @@ GEM
       activesupport (>= 4)
       railties (>= 4)
       request_store (~> 1.0)
-    loofah (2.25.2)
+    loofah (2.23.1)
       crass (~> 1.0.2)
       nokogiri (>= 1.12.0)
     mail (2.8.1)
@@ -742,8 +740,8 @@ GEM
       activesupport (>= 5.0.0)
       minitest
       nokogiri (>= 1.6)
-    rails-html-sanitizer (1.7.1)
-      loofah (~> 2.25, >= 2.25.2)
+    rails-html-sanitizer (1.6.1)
+      loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
     rails-i18n (7.0.10)
       i18n (>= 0.7, < 2)
@@ -1032,7 +1030,7 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    websocket-driver (0.8.2)
+    websocket-driver (0.7.7)
       base64
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)

LICENSE

@@ -1,4 +1,4 @@
-Copyright (c) 2017-2026 Chatwoot Inc.
+Copyright (c) 2017-2024 Chatwoot Inc.
 
 Portions of this software are licensed as follows:
 

VERSION_CW

@@ -1 +1 @@
-4.16.0
+4.15.1

app/builders/v2/reports/drilldown_builder.rb

@@ -1,213 +0,0 @@
-class V2::Reports::DrilldownBuilder
-  include DateRangeHelper
-  include TimezoneHelper
-
-  DEFAULT_GROUP_BY = 'day'.freeze
-  DEFAULT_PAGE = 1
-  DEFAULT_PER_PAGE = 25
-  MAX_PER_PAGE = 100
-  SUPPORTED_GROUP_BY = %w[hour day week month year].freeze
-  SUPPORTED_DIMENSION_TYPES = %w[account inbox agent label team].freeze
-  MESSAGE_METRICS = {
-    'incoming_messages_count' => :incoming,
-    'outgoing_messages_count' => :outgoing
-  }.freeze
-  MESSAGE_EVENT_METRICS = %w[avg_first_response_time reply_time].freeze
-
-  pattr_initialize :account, :params
-
-  def self.supported_dimension_type?(type) = SUPPORTED_DIMENSION_TYPES.include?((type.presence || 'account').to_s)
-
-  def build
-    records = paginated_records.to_a
-    { meta: meta, payload: records.map { |record| record_serializer(records).serialize(record) } }
-  end
-
-  private
-
-  def meta
-    {
-      metric: metric,
-      record_type: record_type,
-      bucket: {
-        since: bucket_range.begin.to_i,
-        until: bucket_range.end.to_i
-      },
-      current_page: current_page,
-      per_page: per_page,
-      total_count: paginated_records.total_count,
-      conversation_count: conversation_count
-    }
-  end
-
-  def conversation_count
-    return paginated_records.total_count if conversation_metric?
-
-    drilldown_scope.except(:includes).reorder(nil).distinct.count(:conversation_id)
-  end
-
-  def paginated_records
-    @paginated_records ||= drilldown_scope.page(current_page).per(per_page)
-  end
-
-  def drilldown_scope
-    if message_metric?
-      message_scope
-    elsif conversation_metric?
-      conversation_scope
-    else
-      reporting_event_scope
-    end
-  end
-
-  def message_scope
-    scope.messages
-         .where(account_id: account.id, created_at: bucket_range)
-         .public_send(MESSAGE_METRICS.fetch(metric))
-         .includes(:sender, conversation: [:assignee, :contact, :inbox])
-         .reorder(created_at: :desc)
-  end
-
-  def conversation_scope
-    scope.conversations
-         .where(account_id: account.id, created_at: bucket_range)
-         .includes(:assignee, :contact, :inbox)
-         .order(created_at: :desc)
-  end
-
-  def reporting_event_scope
-    events = scope.reporting_events
-                  .where(account_id: account.id, name: raw_event_name, created_at: bucket_range)
-                  .includes(:user, :inbox, conversation: [:assignee, :contact, :inbox])
-                  .order(created_at: :desc)
-
-    if raw_count_strategy == :exclude_bot_handoffs
-      events = events.where.not(conversation_id: bot_handoff_conversation_ids_subquery)
-    elsif raw_count_strategy == :distinct_conversation
-      events = events.where(id: distinct_conversation_event_ids(events))
-    end
-
-    events
-  end
-
-  def bot_handoff_conversation_ids_subquery
-    scope.reporting_events
-         .where(account_id: account.id, name: :conversation_bot_handoff, created_at: range)
-         .where.not(conversation_id: nil)
-         .select(:conversation_id)
-  end
-
-  def distinct_conversation_event_ids(events)
-    events.reorder(nil)
-          .where.not(conversation_id: nil)
-          .select('MAX(reporting_events.id)')
-          .group(:conversation_id)
-  end
-
-  def record_serializer(records)
-    @record_serializer ||= V2::Reports::DrilldownRecordSerializer.new(
-      account,
-      metric,
-      use_business_hours?,
-      records
-    )
-  end
-
-  def bucket_range
-    @bucket_range ||= begin
-      bucket_start = Time.zone.at(params[:bucket_timestamp].to_i).in_time_zone(timezone)
-      bucket_end = bucket_end_for(bucket_start)
-      requested_start = Time.zone.at(params[:since].to_i)
-      requested_end = Time.zone.at(params[:until].to_i)
-
-      [bucket_start, requested_start].max...[bucket_end, requested_end].min
-    end
-  end
-
-  def bucket_end_for(bucket_start)
-    {
-      'hour' => bucket_start + 1.hour,
-      'day' => bucket_start + 1.day,
-      'week' => bucket_start + 1.week,
-      'month' => bucket_start + 1.month,
-      'year' => bucket_start + 1.year
-    }.fetch(group_by)
-  end
-
-  def scope
-    case dimension_type
-    when 'account' then account
-    when 'inbox' then inbox
-    when 'agent' then user
-    when 'label' then label
-    when 'team' then team
-    else
-      raise ArgumentError, "Unsupported drilldown dimension type: #{dimension_type}"
-    end
-  end
-
-  def inbox = @inbox ||= account.inboxes.find(params[:id])
-
-  def user = @user ||= account.users.find(params[:id])
-
-  def label = @label ||= account.labels.find(params[:id])
-
-  def team = @team ||= account.teams.find(params[:id])
-
-  def metric
-    params[:metric].to_s
-  end
-
-  def report_metric
-    @report_metric ||= Reports::ReportMetricRegistry.fetch(metric)
-  end
-
-  def raw_event_name
-    report_metric&.raw_event_name
-  end
-
-  def raw_count_strategy
-    report_metric&.raw_count_strategy
-  end
-
-  def record_type
-    return 'message' if message_metric? || MESSAGE_EVENT_METRICS.include?(metric)
-
-    'conversation'
-  end
-
-  def message_metric?
-    MESSAGE_METRICS.key?(metric)
-  end
-
-  def conversation_metric?
-    metric == 'conversations_count'
-  end
-
-  def dimension_type
-    (params[:type].presence || 'account').to_s
-  end
-
-  def group_by
-    @group_by ||= SUPPORTED_GROUP_BY.include?(params[:group_by].to_s) ? params[:group_by].to_s : DEFAULT_GROUP_BY
-  end
-
-  def timezone
-    @timezone ||= timezone_name_from_offset(params[:timezone_offset])
-  end
-
-  def current_page
-    [params[:page].to_i, DEFAULT_PAGE].max
-  end
-
-  def per_page
-    requested_per_page = params[:per_page].to_i
-    requested_per_page = DEFAULT_PER_PAGE if requested_per_page <= 0
-
-    [requested_per_page, MAX_PER_PAGE].min
-  end
-
-  def use_business_hours?
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-  end
-end

app/builders/v2/reports/drilldown_record_serializer.rb

@@ -1,199 +0,0 @@
-class V2::Reports::DrilldownRecordSerializer
-  MESSAGE_EVENT_METRICS = %w[avg_first_response_time reply_time].freeze
-
-  attr_reader :account, :metric, :use_business_hours, :records
-
-  def initialize(account, metric, use_business_hours, records = [])
-    @account = account
-    @metric = metric
-    @use_business_hours = use_business_hours
-    @records = records
-  end
-
-  def serialize(record)
-    return serialize_message(record) if record.is_a?(Message)
-    return serialize_conversation_event(record) if record.is_a?(ReportingEvent)
-
-    serialize_conversation(record)
-  end
-
-  private
-
-  def serialize_message(message, metric_value: nil, occurred_at: nil)
-    {
-      record_type: 'message',
-      conversation: conversation_attributes(message.conversation),
-      message: message_attributes(message),
-      metric_value: metric_value,
-      occurred_at: (occurred_at || message.created_at).to_i
-    }
-  end
-
-  def serialize_conversation_event(event)
-    inferred_message = inferred_message_for(event)
-    if inferred_message.present?
-      return serialize_message(
-        inferred_message,
-        metric_value: event_metric_value(event),
-        occurred_at: event_timestamp(event)
-      )
-    end
-
-    serialize_conversation(
-      event.conversation,
-      metric_value: event_metric_value(event),
-      occurred_at: event_timestamp(event),
-      event_name: event.name
-    )
-  end
-
-  def serialize_conversation(conversation, metric_value: nil, occurred_at: nil, event_name: nil)
-    serialized_record = {
-      record_type: 'conversation',
-      conversation: conversation_attributes(conversation),
-      message: nil,
-      metric_value: metric_value,
-      occurred_at: (occurred_at || conversation&.created_at)&.to_i
-    }
-    serialized_record[:event_name] = event_name if event_name.present?
-    serialized_record
-  end
-
-  def conversation_attributes(conversation)
-    return {} if conversation.blank?
-
-    {
-      id: conversation.id,
-      display_id: conversation.display_id,
-      contact_id: conversation.contact_id,
-      contact_name: conversation.contact&.name,
-      inbox_id: conversation.inbox_id,
-      inbox_name: conversation.inbox&.name,
-      assignee_id: conversation.assignee_id,
-      assignee_name: conversation.assignee&.name,
-      status: conversation.status,
-      created_at: conversation.created_at.to_i,
-      last_activity_at: conversation.last_activity_at.to_i,
-      last_message: last_message_attributes(conversation)
-    }
-  end
-
-  def message_attributes(message)
-    {
-      id: message.id,
-      content: message.content,
-      message_type: message.message_type,
-      sender_name: message.sender&.try(:name),
-      created_at: message.created_at.to_i
-    }
-  end
-
-  def last_message_attributes(conversation)
-    message = latest_messages_by_conversation_id[conversation.id]
-    return if message.blank?
-
-    message_attributes(message)
-  end
-
-  def inferred_message_for(event)
-    return unless MESSAGE_EVENT_METRICS.include?(metric)
-    return if event.conversation.blank? || event.event_end_time.blank?
-
-    inferred_messages_by_event_id[event.id]
-  end
-
-  def first_response_event_with_user?(event)
-    metric == 'avg_first_response_time' && event.user_id.present?
-  end
-
-  def message_inference_range(event)
-    (event.event_end_time - 1.second)..(event.event_end_time + 1.second)
-  end
-
-  def event_metric_value(event)
-    use_business_hours ? event.value_in_business_hours : event.value
-  end
-
-  def event_timestamp(event)
-    event.event_end_time || event.created_at
-  end
-
-  def latest_messages_by_conversation_id
-    @latest_messages_by_conversation_id ||= if conversation_ids.blank?
-                                              {}
-                                            else
-                                              latest_messages.index_by(&:conversation_id)
-                                            end
-  end
-
-  def latest_messages
-    Message
-      .where(account_id: account.id, conversation_id: conversation_ids)
-      .where.not(message_type: :activity)
-      .select('DISTINCT ON (messages.conversation_id) messages.*')
-      .reorder(Arel.sql('messages.conversation_id, messages.created_at DESC, messages.id DESC'))
-      .includes(:sender)
-  end
-
-  def inferred_messages_by_event_id
-    @inferred_messages_by_event_id ||= inference_events.each_with_object({}) do |event, messages_by_event_id|
-      messages_by_event_id[event.id] = inferred_message_candidates.find do |message|
-        message_matches_event?(message, event)
-      end
-    end
-  end
-
-  def inferred_message_candidates
-    @inferred_message_candidates ||= if inference_events.blank?
-                                       []
-                                     else
-                                       inferred_messages.to_a
-                                     end
-  end
-
-  def inferred_messages
-    Message
-      .where(account_id: account.id, conversation_id: inference_events.map(&:conversation_id).uniq)
-      .where(created_at: inference_time_range)
-      .where(message_type: %i[outgoing template])
-      .includes(:sender)
-      .reorder(created_at: :desc, id: :desc)
-  end
-
-  def message_matches_event?(message, event)
-    message.conversation_id == event.conversation_id &&
-      message.created_at.between?(
-        message_inference_range(event).begin,
-        message_inference_range(event).end
-      ) &&
-      message_sender_matches_event?(message, event)
-  end
-
-  def message_sender_matches_event?(message, event)
-    return true unless first_response_event_with_user?(event)
-
-    message.sender_id == event.user_id && message.sender_type == 'User'
-  end
-
-  def inference_time_range
-    event_end_times = inference_events.map(&:event_end_time)
-
-    (event_end_times.min - 1.second)..(event_end_times.max + 1.second)
-  end
-
-  def inference_events
-    @inference_events ||= records.select do |record|
-      record.is_a?(ReportingEvent) && record.conversation_id.present? && record.event_end_time.present?
-    end
-  end
-
-  def conversation_ids
-    @conversation_ids ||= records.filter_map { |record| conversation_id_for(record) }.uniq
-  end
-
-  def conversation_id_for(record)
-    return record.conversation_id if record.is_a?(Message) || record.is_a?(ReportingEvent)
-
-    record.id
-  end
-end

app/controllers/api/v1/accounts/articles_controller.rb

@@ -30,8 +30,8 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   end
 
   def update
-    persist_article_changes if params[:article].present?
-    render json: { message: @article.errors.full_messages.to_sentence }, status: :unprocessable_entity and return unless @article.valid?
+    @article.update!(article_params) if params[:article].present?
+    render json: { error: @article.errors.messages }, status: :unprocessable_entity and return unless @article.valid?
   end
 
   def destroy
@@ -40,8 +40,8 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   end
 
   def reorder
-    positions = Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
-    render json: { positions: positions }
+    Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
+    head :ok
   end
 
   private
@@ -67,26 +67,12 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
     @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
   end
 
-  # Draft-only autosaves must not bump the public-facing updated_at, so write
-  # them with update_columns (which skips the timestamp). update_columns also
-  # skips validations, so assign and validate first to avoid persisting content
-  # that exceeds the column length limit.
-  def persist_article_changes
-    keys = article_params.to_h.keys
-    if keys.any? && (keys - %w[draft_title draft_content]).empty?
-      @article.assign_attributes(article_params)
-      @article.update_columns(article_params.to_h) if @article.valid? # rubocop:disable Rails/SkipsModelValidations
-    else
-      @article.update!(article_params)
-    end
-  end
-
   def article_params
     params.require(:article).permit(
       :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
-      :locale, :draft_title, :draft_content, meta: [:title,
-                                                    :description,
-                                                    { tags: [] }]
+      :locale, meta: [:title,
+                      :description,
+                      { tags: [] }]
     )
   end
 

app/controllers/api/v1/accounts/assignable_agents_controller.rb

@@ -2,8 +2,6 @@ class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseCon
   before_action :fetch_inboxes
 
   def index
-    # TODO: Remove this opt-in once mobile clients support AgentBot assignees in this payload.
-    @include_agent_bots = params[:include_agent_bots].present?
     agent_ids = @inboxes.map do |inbox|
       authorize inbox, :show?
       member_ids = inbox.members.pluck(:user_id)
@@ -12,7 +10,6 @@ class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseCon
     agent_ids = agent_ids.inject(:&)
     agents = Current.account.users.where(id: agent_ids)
     @assignable_agents = (agents + Current.account.administrators).uniq
-    @agent_bots = @include_agent_bots ? AgentBot.accessible_to(Current.account) : []
   end
 
   private

app/controllers/api/v1/accounts/base_controller.rb

@@ -2,14 +2,5 @@ class Api::V1::Accounts::BaseController < Api::BaseController
   include SwitchLocale
   include EnsureCurrentAccountHelper
   before_action :current_account
-  before_action :validate_token_api_access, if: :authenticate_by_access_token?
   around_action :switch_locale_using_account_locale
-
-  private
-
-  def validate_token_api_access
-    return if Current.account.api_and_webhooks_enabled?
-
-    render json: { error: 'API access is not enabled for this account' }, status: :forbidden
-  end
 end

app/controllers/api/v1/accounts/branded_email_layouts_controller.rb

@@ -1,28 +0,0 @@
-class Api::V1::Accounts::BrandedEmailLayoutsController < Api::V1::Accounts::BaseController
-  before_action :check_admin_authorization?
-
-  def show
-    set_branded_email_layout
-  end
-
-  def update
-    unless Current.account.feature_enabled?(:branded_email_templates)
-      render_could_not_create_error('Branded email templates feature is not enabled')
-      return
-    end
-
-    branded_email_layout = params[:branded_email_layout] == 'null' ? nil : params[:branded_email_layout]
-    EmailTemplate.update_account_branded_layout!(account: Current.account, body: branded_email_layout) if params.key?(:branded_email_layout)
-    set_branded_email_layout
-  rescue ActiveRecord::RecordInvalid => e
-    render_could_not_create_error(e.record.errors.full_messages.join(', '))
-  end
-
-  private
-
-  def set_branded_email_layout
-    @branded_email_layout = EmailTemplate.account_branded_layout_template_for(Current.account)&.body
-  end
-end
-
-Api::V1::Accounts::BrandedEmailLayoutsController.prepend_mod_with('Api::V1::Accounts::BrandedEmailLayoutsController')

app/controllers/api/v1/accounts/callbacks_controller.rb

@@ -6,7 +6,6 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
     page_access_token = params[:page_access_token]
     page_id = params[:page_id]
     inbox_name = params[:inbox_name]
-
     ActiveRecord::Base.transaction do
       facebook_channel = Current.account.facebook_pages.create!(
         page_id: page_id, user_access_token: user_access_token,
@@ -16,8 +15,6 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
       set_instagram_id(page_access_token, facebook_channel)
       set_avatar(@facebook_inbox, page_id)
     end
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    render_error_response(e)
   rescue StandardError => e
     ChatwootExceptionTracker.new(e).capture_exception
     Rails.logger.error "Error in register_facebook_page: #{e.message}"

app/controllers/api/v1/accounts/captain/preferences_controller.rb

@@ -66,7 +66,6 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
       config = Llm::Models.feature_config(feature_key)
       route = Llm::FeatureRouter.resolve(feature: feature_key, account: Current.account)
       config.merge(
-        default: default_model_for(feature_key),
         enabled: account_features[feature_key] == true,
         model: route[:model],
         selected: route[:model],
@@ -75,10 +74,4 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
       )
     end
   end
-
-  def default_model_for(feature_key)
-    return Llm::FeatureRouter::CAPTAIN_V2_ASSISTANT_MODEL if feature_key == 'assistant' && Current.account.feature_enabled?('captain_integration_v2')
-
-    Llm::Models.default_model_for(feature_key)
-  end
 end

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -6,8 +6,6 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
 
   def create
     process_create
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    render_error_response(e)
   rescue StandardError => e
     render_could_not_create_error(e.message)
   end

app/controllers/api/v1/accounts/conversations/direct_uploads_controller.rb

@@ -1,17 +1,6 @@
 class Api::V1::Accounts::Conversations::DirectUploadsController < ActiveStorage::DirectUploadsController
-  include DeviseTokenAuth::Concerns::SetUserByToken
-  include RequestExceptionHandler
-  include AccessTokenAuthHelper
   include EnsureCurrentAccountHelper
-
-  skip_before_action :verify_authenticity_token, if: :authenticate_by_access_token?
-
-  around_action :handle_with_exception
-  before_action :authenticate_access_token!, if: :authenticate_by_access_token?
-  before_action :validate_bot_access_token!, if: :authenticate_by_access_token?
-  before_action :authenticate_user!, unless: :authenticate_by_access_token?
   before_action :current_account
-  before_action :validate_token_api_access, if: :authenticate_by_access_token?
   before_action :conversation
 
   def create
@@ -22,16 +11,6 @@ class Api::V1::Accounts::Conversations::DirectUploadsController < ActiveStorage:
 
   private
 
-  def authenticate_by_access_token?
-    request.headers[:api_access_token].present? || request.headers[:HTTP_API_ACCESS_TOKEN].present?
-  end
-
-  def validate_token_api_access
-    return if Current.account.api_and_webhooks_enabled?
-
-    render json: { error: 'API access is not enabled for this account' }, status: :forbidden
-  end
-
   def conversation
     @conversation ||= Current.account.conversations.find_by(display_id: params[:conversation_id])
   end

app/controllers/api/v1/accounts/conversations/participants_controller.rb

@@ -1,40 +1,27 @@
 class Api::V1::Accounts::Conversations::ParticipantsController < Api::V1::Accounts::Conversations::BaseController
-  include Events::Types
-
   def show
     @participants = @conversation.conversation_participants
   end
 
   def create
-    participant_ids_to_add = participants_to_be_added_ids
-
     ActiveRecord::Base.transaction do
-      @participants = participant_ids_to_add.map { |user_id| @conversation.conversation_participants.find_or_create_by(user_id: user_id) }
+      @participants = participants_to_be_added_ids.map { |user_id| @conversation.conversation_participants.find_or_create_by(user_id: user_id) }
     end
-    notify_unread_count_change if participant_ids_to_add.any?
   end
 
   def update
-    participant_ids_to_add = participants_to_be_added_ids
-    participant_ids_to_remove = participants_to_be_removed_ids
-    changed_participant_ids = participant_ids_to_add + participant_ids_to_remove
-
     ActiveRecord::Base.transaction do
-      participant_ids_to_add.each { |user_id| @conversation.conversation_participants.find_or_create_by(user_id: user_id) }
-      participant_ids_to_remove.each { |user_id| @conversation.conversation_participants.find_by(user_id: user_id)&.destroy }
+      participants_to_be_added_ids.each { |user_id| @conversation.conversation_participants.find_or_create_by(user_id: user_id) }
+      participants_to_be_removed_ids.each { |user_id| @conversation.conversation_participants.find_by(user_id: user_id)&.destroy }
     end
-    notify_unread_count_change if changed_participant_ids.any?
     @participants = @conversation.conversation_participants
     render action: 'show'
   end
 
   def destroy
-    participant_ids_to_remove = current_participant_ids & params[:user_ids]
-
     ActiveRecord::Base.transaction do
       params[:user_ids].map { |user_id| @conversation.conversation_participants.find_by(user_id: user_id)&.destroy }
     end
-    notify_unread_count_change if participant_ids_to_remove.any?
     head :ok
   end
 
@@ -51,11 +38,4 @@ class Api::V1::Accounts::Conversations::ParticipantsController < Api::V1::Accoun
   def current_participant_ids
     @current_participant_ids ||= @conversation.conversation_participants.pluck(:user_id)
   end
-
-  def notify_unread_count_change
-    return unless Current.account.feature_enabled?('conversation_unread_counts')
-    return unless Current.account.feature_enabled?('unread_count_for_filters')
-
-    Rails.configuration.dispatcher.dispatch(CONVERSATION_UNREAD_COUNT_CHANGED, Time.zone.now, conversation: @conversation)
-  end
 end

app/controllers/api/v1/accounts/conversations/unread_counts_controller.rb

@@ -2,28 +2,12 @@ class Api::V1::Accounts::Conversations::UnreadCountsController < Api::V1::Accoun
   before_action :ensure_unread_counts_enabled
 
   def index
-    counts = if filtered_unread_counts_enabled?
-               instrumentation.summarize_request(account_id: Current.account.id) { unread_counts }
-             else
-               unread_counts
-             end
+    counts = ::Conversations::UnreadCounts::Counter.new(account: Current.account, user: Current.user).perform
     render json: { payload: counts }
   end
 
   private
 
-  def unread_counts
-    ::Conversations::UnreadCounts::Counter.new(account: Current.account, user: Current.user).perform
-  end
-
-  def filtered_unread_counts_enabled?
-    Current.account.feature_enabled?(::Conversations::UnreadCounts::FilteredCounter::FEATURE_FLAG)
-  end
-
-  def instrumentation
-    ::Conversations::UnreadCounts::FilteredCountInstrumentation
-  end
-
   def ensure_unread_counts_enabled
     return if Current.account.feature_enabled?('conversation_unread_counts')
 

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -164,7 +164,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     # rubocop:enable Rails/SkipsModelValidations
 
     ::Conversations::UnreadCounts::Notifier.new(@conversation).perform
-    ::Conversations::UnreadCounts::FilteredCountInvalidator.new(Current.account).conversation_changed!
   end
 
   def should_update_last_seen?

app/controllers/api/v1/accounts/dashboard_apps_controller.rb

@@ -1,5 +1,4 @@
 class Api::V1::Accounts::DashboardAppsController < Api::V1::Accounts::BaseController
-  before_action :check_authorization
   before_action :fetch_dashboard_apps, except: [:create]
   before_action :fetch_dashboard_app, only: [:show, :update, :destroy]
 

app/controllers/api/v1/accounts/data_imports_controller.rb

@@ -1,159 +0,0 @@
-require 'csv'
-
-class Api::V1::Accounts::DataImportsController < Api::V1::Accounts::BaseController
-  DATA_IMPORT_FEATURE = 'data_import'.freeze
-
-  before_action :ensure_data_import_feature_enabled
-  before_action :set_data_import, only: [:show, :start, :abandon, :error_logs, :skip_logs]
-  before_action :check_authorization
-
-  def index
-    @data_imports = policy_scope(Current.account.data_imports).includes(:initiated_by).order(created_at: :desc)
-    data_import_ids = @data_imports.map(&:id)
-    @import_errors_counts = DataImportError.non_skip_logs.where(data_import_id: data_import_ids).group(:data_import_id).count
-    @skip_logs_counts = DataImportError.skip_logs.where(data_import_id: data_import_ids).group(:data_import_id).count
-  end
-
-  def show
-    render_show
-  end
-
-  def validate_source
-    totals = validate_intercom_source
-    render json: { valid: true, totals: totals }
-  rescue DataImports::Intercom::Client::AuthenticationError
-    render_source_validation_error('We could not validate this Intercom access key. Check the key and its permissions.')
-  rescue DataImports::Intercom::Client::Error
-    render_source_validation_error('Intercom could not be reached. Please try again.')
-  rescue ArgumentError => e
-    render_source_validation_error(e.message)
-  end
-
-  def create
-    @data_import = creation_service.perform
-    unless @data_import
-      render json: { message: 'Another data import is already in progress.' }, status: :unprocessable_entity
-      return
-    end
-
-    DataImports::Intercom::ImportJob.perform_later(@data_import, @data_import.active_intercom_import_run_id)
-    render_show
-  rescue DataImports::Intercom::Client::AuthenticationError
-    render_source_validation_error('We could not validate this Intercom access key. Check the key and its permissions.')
-  rescue DataImports::Intercom::Client::Error
-    render_source_validation_error('Intercom could not be reached. Please try again.')
-  rescue ArgumentError => e
-    render_source_validation_error(e.message)
-  end
-
-  def start
-    restart_service = DataImports::Intercom::RestartService.new(account: Current.account, data_import: @data_import)
-    restart_result = restart_service.perform
-    @data_import = restart_service.data_import
-    if restart_result == :access_token_missing
-      render json: { message: 'The Intercom access key for this import is unavailable.' }, status: :unprocessable_entity
-      return
-    end
-
-    DataImports::Intercom::ImportJob.perform_later(@data_import, @data_import.active_intercom_import_run_id) if restart_result == :enqueue
-    render_show
-  end
-
-  def abandon
-    @data_import.abandon!
-    render_show
-  end
-
-  def skip_logs
-    send_data(
-      skip_logs_csv,
-      filename: "data-import-#{@data_import.id}-skip-logs.csv",
-      type: 'text/csv'
-    )
-  end
-
-  def error_logs
-    send_data(
-      error_logs_csv,
-      filename: "data-import-#{@data_import.id}-error-logs.csv",
-      type: 'text/csv'
-    )
-  end
-
-  private
-
-  def ensure_data_import_feature_enabled
-    raise Pundit::NotAuthorizedError unless Current.account.feature_enabled?(DATA_IMPORT_FEATURE)
-  end
-
-  def set_data_import
-    @data_import = Current.account.data_imports.find(params[:id])
-  end
-
-  def check_authorization
-    authorize(@data_import || DataImport)
-  end
-
-  def permitted_params
-    params.permit(:name, :source_provider, :access_token, import_types: [])
-  end
-
-  def creation_service
-    DataImports::Intercom::CreationService.new(
-      account: Current.account,
-      initiated_by: Current.user,
-      source_params: permitted_params.to_h
-    )
-  end
-
-  def import_types
-    return DataImports::Intercom::Importer::DEFAULT_IMPORT_TYPES unless permitted_params.key?(:import_types)
-
-    Array(permitted_params[:import_types]).compact_blank
-  end
-
-  def validate_intercom_source
-    raise ArgumentError, 'Unsupported import source.' unless permitted_params[:source_provider] == 'intercom'
-
-    DataImports::Intercom::CredentialsValidator.new(
-      access_token: permitted_params[:access_token],
-      import_types: import_types
-    ).perform
-  end
-
-  def render_source_validation_error(message)
-    render json: { valid: false, message: message }, status: :unprocessable_entity
-  end
-
-  def render_show
-    @import_errors_finder = DataImportErrorFinder.new(@data_import)
-    @skip_logs_finder = DataImportSkipLogFinder.new(@data_import, params)
-    render :show
-  end
-
-  def skip_logs_csv
-    logs_csv(@data_import.import_errors.skip_logs)
-  end
-
-  def error_logs_csv
-    logs_csv(@data_import.import_errors.non_skip_logs)
-  end
-
-  def logs_csv(logs)
-    CSV.generate(headers: true) do |csv|
-      csv << %w[created_at kind source_object_type source_object_id error_code message details]
-
-      logs.order(:created_at).find_each do |log|
-        csv << [
-          log.created_at.iso8601,
-          log.details['kind'],
-          log.source_object_type,
-          log.source_object_id,
-          log.error_code,
-          log.message,
-          log.details.to_json
-        ]
-      end
-    end
-  end
-end

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -2,6 +2,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   include Api::V1::InboxesHelper
   before_action :fetch_inbox, except: [:index, :create]
   before_action :fetch_agent_bot, only: [:set_agent_bot]
+  before_action :validate_limit, only: [:create]
   # we are already handling the authorization in fetch inbox
   before_action :check_authorization, except: [:show]
 
@@ -45,20 +46,11 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def update
-    continue_update = false
-
-    ActiveRecord::Base.transaction do
-      continue_update = update_branded_email_layout
-      raise ActiveRecord::Rollback unless continue_update
-
-      inbox_params = permitted_params.except(:channel, :csat_config)
-      inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
-      @inbox.update!(inbox_params)
-      update_inbox_working_hours
-      update_channel if channel_update_required?
-    end
-
-    return unless continue_update
+    inbox_params = permitted_params.except(:channel, :csat_config)
+    inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
+    @inbox.update!(inbox_params)
+    update_inbox_working_hours
+    update_channel if channel_update_required?
   end
 
   def agent_bot
@@ -133,8 +125,8 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def reauthorize_and_update_channel(channel_attributes)
-    @inbox.channel.update!(permitted_params(channel_attributes)[:channel])
     @inbox.channel.reauthorized! if @inbox.channel.respond_to?(:reauthorized!)
+    @inbox.channel.update!(permitted_params(channel_attributes)[:channel])
   end
 
   def update_channel_feature_flags
@@ -164,34 +156,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     formatted['template'] = config['template'] if config['template'].present?
   end
 
-  def update_branded_email_layout
-    return true unless params.key?(:branded_email_layout)
-
-    branded_email_layout = normalized_branded_email_layout
-
-    unless Current.account.feature_enabled?(:branded_email_templates)
-      return true if branded_email_layout.blank?
-
-      render_could_not_create_error('Branded email templates feature is not enabled')
-      return false
-    end
-
-    unless @inbox.email?
-      return true if branded_email_layout.blank?
-
-      render_could_not_create_error('Branded email layout is only supported for email inboxes')
-      return false
-    end
-
-    @inbox.update_branded_email_layout!(branded_email_layout)
-    true
-  rescue ActiveRecord::RecordInvalid => e
-    render_could_not_create_error(e.record.errors.full_messages.join(', '))
-    false
-  end
-
-  def normalized_branded_email_layout = params[:branded_email_layout] == 'null' ? nil : params[:branded_email_layout]
-
   def inbox_attributes
     [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
      :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -6,10 +6,7 @@ class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts
       {
         redirect_uri: "#{base_url}/microsoft/callback",
         scope: scope,
-        state: state,
-        # Force the Microsoft account picker so an already-signed-in account does not
-        # silently authorize and re-bind to an existing inbox in the new-inbox flow.
-        prompt: 'select_account'
+        state: state
       }
     )
     if redirect_url

app/controllers/api/v1/accounts/portals_controller.rb

@@ -81,8 +81,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
       :name, :page_title, :slug, :archived,
       { config: [:default_locale, :layout, { allowed_locales: [] }, { draft_locales: [] },
                  { social_profiles: %i[facebook x instagram linkedin youtube tiktok github whatsapp] },
-                 { locale_translations: locale_translation_keys.index_with { %i[name page_title header_text] } },
-                 { popular_content: popular_content_keys.index_with { { category_ids: [], article_ids: [] } } }] }
+                 { locale_translations: locale_translation_keys.index_with { %i[name page_title header_text] } }] }
     )
   end
 
@@ -90,10 +89,6 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     params.dig(:portal, :config, :locale_translations)&.keys || []
   end
 
-  def popular_content_keys
-    params.dig(:portal, :config, :popular_content)&.keys || []
-  end
-
   def live_chat_widget_params
     permitted_params = params.permit(:inbox_id)
     return {} unless permitted_params.key?(:inbox_id)

app/controllers/api/v1/accounts/whatsapp/authorizations_controller.rb

@@ -1,6 +1,4 @@
 class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts::BaseController
-  # Reconfiguring/reauthorizing a live inbox swaps its credentials, so restrict it to admins.
-  before_action :check_admin_authorization?, if: -> { params[:inbox_id].present? }
   before_action :fetch_and_validate_inbox, if: -> { params[:inbox_id].present? }
 
   # POST /api/v1/accounts/:account_id/whatsapp/authorization
@@ -10,10 +8,8 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
     validate_embedded_signup_params!
     channel = process_embedded_signup
     render_success_response(channel.inbox)
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    render_error_response(e)
   rescue StandardError => e
-    render_embedded_signup_error(e)
+    render_error_response(e)
   end
 
   private
@@ -33,7 +29,7 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
   end
 
   def validate_reauthorization_required
-    return if @inbox.channel.reauthorization_required? || can_reconfigure_channel?
+    return if @inbox.channel.reauthorization_required? || can_upgrade_to_embedded_signup?
 
     render json: {
       success: false,
@@ -41,13 +37,10 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
     }, status: :unprocessable_entity
   end
 
-  def can_reconfigure_channel?
+  def can_upgrade_to_embedded_signup?
     channel = @inbox.channel
     return false unless channel.provider == 'whatsapp_cloud'
 
-    # Reconfiguring a live embedded-signup channel requires the feature flag.
-    return Current.account.feature_enabled?('whatsapp_reconfigure') if channel.provider_config['source'] == 'embedded_signup'
-
     true
   end
 
@@ -62,7 +55,7 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
     render json: response
   end
 
-  def render_embedded_signup_error(error)
+  def render_error_response(error)
     Rails.logger.error "[WHATSAPP AUTHORIZATION] Embedded signup error: #{error.message}"
     Rails.logger.error error.backtrace.join("\n")
     render json: {

app/controllers/api/v1/accounts_controller.rb

@@ -8,7 +8,6 @@ class Api::V1::AccountsController < Api::BaseController
   before_action :ensure_account_name, only: [:create]
   before_action :validate_captcha, only: [:create]
   before_action :fetch_account, except: [:create]
-  before_action :validate_token_api_access, if: :authenticate_by_access_token?, except: [:create]
   before_action :check_authorization, except: [:create]
 
   rescue_from CustomExceptions::Account::InvalidEmail,
@@ -106,12 +105,6 @@ class Api::V1::AccountsController < Api::BaseController
     @current_account_user = @account.account_users.find_by(user_id: current_user.id)
   end
 
-  def validate_token_api_access
-    return if @account.api_and_webhooks_enabled?
-
-    render json: { error: 'API access is not enabled for this account' }, status: :forbidden
-  end
-
   def account_params
     params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
   end

app/controllers/api/v1/widget/base_controller.rb

@@ -59,10 +59,6 @@ class Api::V1::Widget::BaseController < ApplicationController
     permitted_params.dig(:contact, :phone_number)
   end
 
-  def contact_custom_attributes
-    permitted_params.dig(:contact, :custom_attributes)&.to_h
-  end
-
   def browser_params
     {
       browser_name: browser.name,

app/controllers/api/v1/widget/contacts_controller.rb

@@ -2,7 +2,6 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
   include WidgetHelper
 
   before_action :validate_hmac, only: [:set_user]
-  before_action :validate_hmac_for_identified_update, only: [:update]
 
   def show; end
 
@@ -47,16 +46,6 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
     @contact.identifier.present? && @contact.identifier != permitted_params[:identifier]
   end
 
-  # The plain update endpoint is also used for anonymous prechat updates
-  # (name/email/phone/custom_attributes with no identifier), which must keep
-  # working on hmac_mandatory inboxes. Only the identity-binding path, where an
-  # identifier is supplied and the contact can be rebound, requires HMAC.
-  def validate_hmac_for_identified_update
-    return if params[:identifier].blank?
-
-    validate_hmac
-  end
-
   def validate_hmac
     return unless should_verify_hmac?
 
@@ -73,15 +62,11 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
   end
 
   def valid_hmac?
-    expected_hash = OpenSSL::HMAC.hexdigest(
+    params[:identifier_hash] == OpenSSL::HMAC.hexdigest(
       'sha256',
       @web_widget.hmac_token,
       params[:identifier].to_s
     )
-    identifier_hash = params[:identifier_hash].to_s
-    return false unless identifier_hash.bytesize == expected_hash.bytesize
-
-    ActiveSupport::SecurityUtils.secure_compare(identifier_hash, expected_hash)
   end
 
   def permitted_params

app/controllers/api/v1/widget/conversations_controller.rb

@@ -19,7 +19,7 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   def process_update_contact
     @contact = ContactIdentifyAction.new(
       contact: @contact,
-      params: { email: contact_email, phone_number: contact_phone_number, name: contact_name, custom_attributes: contact_custom_attributes },
+      params: { email: contact_email, phone_number: contact_phone_number, name: contact_name },
       retain_original_contact_name: true,
       discard_invalid_attrs: true
     ).perform
@@ -95,7 +95,7 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def permitted_params
-    params.permit(:id, :typing_status, :website_token, :email, contact: [:name, :email, :phone_number, { custom_attributes: {} }],
+    params.permit(:id, :typing_status, :website_token, :email, contact: [:name, :email, :phone_number],
                                                                message: [:content, :referer_url, :timestamp, :echo_id],
                                                                custom_attributes: {})
   end

app/controllers/api/v2/accounts/reports_controller.rb

@@ -51,13 +51,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     generate_csv('conversation_traffic_reports', 'api/v2/accounts/reports/conversation_traffic')
   end
 
-  def drilldown
-    return head :unauthorized unless Current.account_user.administrator?
-    return head :unprocessable_entity unless valid_drilldown_params?
-
-    render json: V2::Reports::DrilldownBuilder.new(Current.account, drilldown_params).build
-  end
-
   def conversations
     return head :unprocessable_entity if params[:type].blank?
 
@@ -140,22 +133,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
                         })
   end
 
-  def drilldown_params
-    permitted_params = params.permit(
-      :metric, :id, :since, :until, :group_by, :timezone_offset, :bucket_timestamp, :page, :per_page
-    ).to_h.symbolize_keys
-    permitted_params.merge(
-      type: (params[:type].presence || 'account').to_sym,
-      business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-    )
-  end
-
-  def valid_drilldown_params?
-    %i[metric bucket_timestamp since until].all? { |param| params[param].present? } &&
-      Reports::ReportMetricRegistry.supported?(params[:metric]) &&
-      V2::Reports::DrilldownBuilder.supported_dimension_type?(params[:type]) && Reports::DrilldownTimestampValidator.valid?(params)
-  end
-
   def conversation_params
     {
       type: params[:type].to_sym,

app/controllers/concerns/ensure_current_account_helper.rb

@@ -14,8 +14,6 @@ module EnsureCurrentAccountHelper
       account_accessible_for_user?(account)
     elsif @resource.is_a?(AgentBot)
       account_accessible_for_bot?(account)
-    else
-      render_unauthorized(I18n.t('errors.account.not_authorized'))
     end
     account
   end
@@ -23,7 +21,7 @@ module EnsureCurrentAccountHelper
   def account_accessible_for_user?(account)
     @current_account_user = account.account_users.find_by(user_id: current_user.id)
     Current.account_user = @current_account_user
-    render_unauthorized(I18n.t('errors.account.not_authorized')) unless @current_account_user
+    render_unauthorized('You are not authorized to access this account') unless @current_account_user
   end
 
   def account_accessible_for_bot?(account)

app/controllers/concerns/portal_home_data.rb

@@ -4,53 +4,17 @@ module PortalHomeData
   private
 
   def load_home_data
-    load_recommended_content
-    # The classic hero only needs the recommendations above; the rest is
-    # documentation-layout home data (also used on custom-domain home pages).
-    return unless @portal.layout == 'documentation'
-
+    base_articles = @portal.articles.published.where(locale: @locale).includes(:author, :category)
     @visible_categories = @portal.categories
                                  .where(locale: @locale)
                                  .joins(:articles).where(articles: { status: :published })
                                  .order(position: :asc)
                                  .group('categories.id')
-    @popular_topics = @recommended_categories.presence || @visible_categories.first(3)
+    @popular_topics = @visible_categories.first(3)
     @featured = base_articles.order_by_views.limit(6)
     @category_contributors = build_category_contributors(@visible_categories)
   end
 
-  def load_recommended_content
-    @recommended_categories = recommended_categories
-    @recommended_articles = recommended_articles
-  end
-
-  def base_articles
-    @base_articles ||= @portal.articles.published.where(locale: @locale).includes(:author, :category)
-  end
-
-  # Admin-recommended categories for the locale, in the chosen order. Unlike the
-  # position-based fallback, published articles aren't required: the admin's pick wins.
-  def recommended_categories
-    ids = @portal.popular_category_ids(@locale)
-    ordered_by_ids(@portal.categories.where(locale: @locale, id: ids), ids)
-  end
-
-  # Admin-recommended articles for the locale, in the chosen order, limited to
-  # published articles that still exist.
-  def recommended_articles
-    ids = @portal.popular_article_ids(@locale)
-    ordered_by_ids(base_articles.where(id: ids), ids)
-  end
-
-  # Loads the scope and returns its records ordered to match `ids`, dropping any
-  # that no longer exist. Skips the query entirely when `ids` is blank.
-  def ordered_by_ids(scope, ids)
-    return [] if ids.blank?
-
-    by_id = scope.index_by(&:id)
-    ids.filter_map { |id| by_id[id] }
-  end
-
   def build_category_contributors(categories)
     category_ids = categories.map(&:id)
     return {} if category_ids.empty?

app/controllers/concerns/request_exception_handler.rb

@@ -1,15 +1,8 @@
 module RequestExceptionHandler
   extend ActiveSupport::Concern
 
-  QUERY_CANCELED_ERROR_MESSAGE_PATTERNS = [
-    'ActiveRecord::QueryCanceled',
-    'PG::QueryCanceled',
-    'canceling statement due to statement timeout'
-  ].freeze
-
   included do
     rescue_from ActiveRecord::RecordInvalid, with: :render_record_invalid
-    rescue_from CustomExceptions::Inbox::LimitExceeded, with: :render_error_response
   end
 
   private
@@ -25,9 +18,6 @@ module RequestExceptionHandler
   rescue ActionController::ParameterMissing => e
     log_handled_error(e)
     render_could_not_create_error(e.message)
-  rescue ActiveRecord::QueryCanceled => e
-    log_handled_error(e)
-    render_could_not_create_error(database_query_canceled_message)
   ensure
     # to address the thread variable leak issues in Puma/Thin webserver
     Current.reset
@@ -41,8 +31,8 @@ module RequestExceptionHandler
     render json: { error: message }, status: :not_found
   end
 
-  def render_could_not_create_error(error)
-    render json: { error: sanitized_error_message(error) }, status: :unprocessable_entity
+  def render_could_not_create_error(message)
+    render json: { error: message }, status: :unprocessable_entity
   end
 
   def render_payment_required(message)
@@ -69,19 +59,4 @@ module RequestExceptionHandler
   def log_handled_error(exception)
     logger.info("Handled error: #{exception.inspect}")
   end
-
-  def sanitized_error_message(message)
-    return database_query_canceled_message if database_query_canceled_message?(message)
-
-    message
-  end
-
-  def database_query_canceled_message?(message)
-    error_message = message.to_s
-    QUERY_CANCELED_ERROR_MESSAGE_PATTERNS.any? { |pattern| error_message.include?(pattern) }
-  end
-
-  def database_query_canceled_message
-    I18n.t('errors.database.query_canceled')
-  end
 end

app/controllers/dashboard_controller.rb

@@ -64,8 +64,10 @@ class DashboardController < ActionController::Base
     return unless @portal
 
     @locale = @portal.default_locale
-    request.variant = :documentation if @portal.layout == 'documentation'
-    load_home_data
+    if @portal.layout == 'documentation'
+      request.variant = :documentation
+      load_home_data
+    end
     render 'public/api/v1/portals/show', layout: 'portal', portal: @portal and return
   end
 

app/controllers/instagram/callbacks_controller.rb

@@ -11,8 +11,6 @@ class Instagram::CallbacksController < ApplicationController
     end
 
     process_successful_authorization
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    handle_limit_error(e)
   rescue StandardError => e
     handle_error(e)
   end
@@ -49,14 +47,6 @@ class Instagram::CallbacksController < ApplicationController
     redirect_to_error_page(error_info)
   end
 
-  def handle_limit_error(error)
-    redirect_to_error_page(
-      'error_type' => error.class.name,
-      'code' => Rack::Utils.status_code(error.http_status),
-      'error_message' => error.message
-    )
-  end
-
   # Extract error details from the exception
   def extract_error_info(error)
     if error.is_a?(OAuth2::Error)

app/controllers/public/api/v1/inboxes/contacts_controller.rb

@@ -18,8 +18,7 @@ class Public::Api::V1::Inboxes::ContactsController < Public::Api::V1::InboxesCon
       contact: @contact_inbox.contact,
       params: permitted_params.to_h.deep_symbolize_keys.except(:identifier)
     )
-    contact_identify_action.perform
-    @contact_inbox.reload
+    render json: contact_identify_action.perform
   end
 
   private
@@ -36,15 +35,11 @@ class Public::Api::V1::Inboxes::ContactsController < Public::Api::V1::InboxesCon
   end
 
   def valid_hmac?
-    expected_hash = OpenSSL::HMAC.hexdigest(
+    params[:identifier_hash] == OpenSSL::HMAC.hexdigest(
       'sha256',
       @inbox_channel.hmac_token,
       params[:identifier].to_s
     )
-    identifier_hash = params[:identifier_hash].to_s
-    return false unless identifier_hash.bytesize == expected_hash.bytesize
-
-    ActiveSupport::SecurityUtils.secure_compare(identifier_hash, expected_hash)
   end
 
   def permitted_params

app/controllers/public/api/v1/portals/base_controller.rb

@@ -24,11 +24,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
   end
 
   def set_view_variant
-    request.variant = if @is_plain_layout_enabled
-                        :plain
-                      elsif @portal_layout == 'documentation'
-                        :documentation
-                      end
+    request.variant = :documentation if @portal_layout == 'documentation' && !@is_plain_layout_enabled
   end
 
   def portal
@@ -69,8 +65,6 @@ class Public::Api::V1::Portals::BaseController < PublicController
 
   def render_404
     portal
-    # set_locale can render_404 before the child's set_view_variant runs; set it here so plain 404s stay chrome-less
-    set_view_variant
     render 'public/api/v1/portals/error/404', status: :not_found
   end
 

app/controllers/public/api/v1/portals_controller.rb

@@ -7,7 +7,7 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
   before_action :set_portal_layout
   before_action :set_view_variant
   before_action :ensure_portal_feature_enabled
-  before_action :load_home_data, only: [:show], unless: -> { @is_plain_layout_enabled }
+  before_action :load_home_data, only: [:show], if: -> { @portal_layout == 'documentation' }
   layout 'portal'
 
   def show

app/controllers/tiktok/callbacks_controller.rb

@@ -6,8 +6,6 @@ class Tiktok::CallbacksController < ApplicationController
     return handle_ungranted_scopes_error unless all_scopes_granted?
 
     process_successful_authorization
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    handle_limit_error(e)
   rescue StandardError => e
     handle_error(e)
   end
@@ -38,14 +36,6 @@ class Tiktok::CallbacksController < ApplicationController
     redirect_to_error_page(error_type: error.class.name, code: 500, error_message: error.message)
   end
 
-  def handle_limit_error(error)
-    redirect_to_error_page(
-      error_type: error.class.name,
-      code: Rack::Utils.status_code(error.http_status),
-      error_message: error.message
-    )
-  end
-
   # Handles the case when a user denies permissions or cancels the authorization flow
   def handle_authorization_error
     redirect_to_error_page(

app/drops/conversation_drop.rb

@@ -1,10 +1,6 @@
 class ConversationDrop < BaseDrop
   include MessageFormatHelper
 
-  def id
-    @obj.try(:display_id)
-  end
-
   def display_id
     @obj.try(:display_id)
   end

app/drops/inbox_drop.rb

@@ -2,18 +2,4 @@ class InboxDrop < BaseDrop
   def name
     @obj.try(:name)
   end
-
-  def business_name
-    @obj.try(:sanitized_business_name)
-  end
-
-  def avatar_url
-    @obj.try(:avatar_url)
-  end
-
-  def email
-    return unless @obj.try(:email?)
-
-    @obj.try(:email_address).presence || @obj.try(:channel).try(:email)
-  end
 end

app/finders/data_import_error_finder.rb

@@ -1,11 +0,0 @@
-class DataImportErrorFinder
-  RESULTS_LIMIT = 5
-
-  def initialize(data_import)
-    @data_import = data_import
-  end
-
-  def import_errors
-    @data_import.import_errors.non_skip_logs.order(created_at: :desc).limit(RESULTS_LIMIT)
-  end
-end

app/finders/data_import_skip_log_finder.rb

@@ -1,35 +0,0 @@
-class DataImportSkipLogFinder
-  RESULTS_LIMIT = 5
-  SOURCE_OBJECT_TYPES = %w[contact conversation message].freeze
-
-  attr_reader :selected_source_object_type
-
-  def initialize(data_import, params = {})
-    @data_import = data_import
-    @selected_source_object_type = valid_source_object_type(params[:skip_logs_type])
-  end
-
-  def skip_logs
-    filtered_scope.order(created_at: :desc).limit(RESULTS_LIMIT)
-  end
-
-  def counts_by_type
-    base_scope.group(:source_object_type).count
-  end
-
-  private
-
-  def base_scope
-    @base_scope ||= @data_import.import_errors.skip_logs
-  end
-
-  def filtered_scope
-    return base_scope if selected_source_object_type.blank?
-
-    base_scope.where(source_object_type: selected_source_object_type)
-  end
-
-  def valid_source_object_type(source_object_type)
-    source_object_type if SOURCE_OBJECT_TYPES.include?(source_object_type)
-  end
-end

app/helpers/api/v1/inboxes_helper.rb

@@ -114,4 +114,10 @@ module Api::V1::InboxesHelper
       'sms' => Current.account.sms_channels
     }[permitted_params[:channel][:type]]
   end
+
+  def validate_limit
+    return unless Current.account.inboxes.count >= Current.account.usage_limits[:inboxes]
+
+    render_payment_required('Account limit exceeded. Upgrade to a higher plan')
+  end
 end

app/helpers/billing_helper.rb

@@ -22,16 +22,4 @@ module BillingHelper
   def agents(account)
     account.users.count
   end
-
-  # current_period_end moved to the subscription item in newer Stripe API versions; read both.
-  def subscription_period_end(subscription)
-    subscription['current_period_end'] || subscription['items']['data'].first&.[]('current_period_end')
-  end
-
-  def subscription_ends_on(subscription)
-    period_end = subscription_period_end(subscription)
-    return if period_end.blank?
-
-    Time.zone.at(period_end)
-  end
 end

app/helpers/filters/filter_helper.rb

@@ -68,8 +68,6 @@ module Filters::FilterHelper
     when 'text_case_insensitive'
       text_case_insensitive_filter(query_hash, filter_operator_value)
     else
-      return text_cast_filter(query_hash, filter_operator_value) if text_search_on_display_id?(query_hash)
-
       default_filter(query_hash, filter_operator_value)
     end
   end
@@ -84,18 +82,10 @@ module Filters::FilterHelper
       "#{filter_operator_value} #{query_hash[:query_operator]}"
   end
 
-  def text_cast_filter(query_hash, filter_operator_value)
-    "(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::text #{filter_operator_value} #{query_hash[:query_operator]}"
-  end
-
   def default_filter(query_hash, filter_operator_value)
     "#{filter_config[:table_name]}.#{query_hash[:attribute_key]} #{filter_operator_value} #{query_hash[:query_operator]}"
   end
 
-  def text_search_on_display_id?(query_hash)
-    query_hash[:attribute_key] == 'display_id' && %w[contains does_not_contain].include?(query_hash[:filter_operator])
-  end
-
   def validate_single_condition(condition)
     return if condition['query_operator'].nil?
     return if condition['query_operator'].empty?

app/javascript/dashboard/api/assignableAgents.js

@@ -6,12 +6,9 @@ class AssignableAgents extends ApiClient {
     super('assignable_agents', { accountScoped: true });
   }
 
-  get(inboxIds, { includeAgentBots = false } = {}) {
+  get(inboxIds) {
     return axios.get(this.url, {
-      params: {
-        inbox_ids: inboxIds,
-        ...(includeAgentBots ? { include_agent_bots: true } : {}),
-      },
+      params: { inbox_ids: inboxIds },
     });
   }
 }

app/javascript/dashboard/api/captain/assistant.js

@@ -1,10 +1,6 @@
 /* global axios */
 import ApiClient from '../ApiClient';
 
-// Viewer's UTC offset in hours, matching the reports API convention so the
-// backend can anchor calendar ranges to the viewer's day.
-const getTimezoneOffset = () => -new Date().getTimezoneOffset() / 60;
-
 class CaptainAssistant extends ApiClient {
   constructor() {
     super('captain/assistants', { accountScoped: true });
@@ -25,32 +21,6 @@ class CaptainAssistant extends ApiClient {
       message_history: messageHistory,
     });
   }
-
-  getStats({ assistantId, range }) {
-    return axios.get(`${this.url}/${assistantId}/stats`, {
-      params: { range, timezone_offset: getTimezoneOffset() },
-    });
-  }
-
-  getSummary({ assistantId, range }) {
-    return axios.get(`${this.url}/${assistantId}/summary`, {
-      params: { range, timezone_offset: getTimezoneOffset() },
-    });
-  }
-
-  getDrilldown({ assistantId, metric, range, page, signal }) {
-    const requestConfig = {
-      params: {
-        metric,
-        range,
-        timezone_offset: getTimezoneOffset(),
-        page,
-      },
-    };
-    if (signal) requestConfig.signal = signal;
-
-    return axios.get(`${this.url}/${assistantId}/drilldown`, requestConfig);
-  }
 }
 
 export default new CaptainAssistant();

app/javascript/dashboard/api/dataImports.js

@@ -1,39 +0,0 @@
-/* global axios */
-
-import ApiClient from './ApiClient';
-
-class DataImportsAPI extends ApiClient {
-  constructor() {
-    super('data_imports', { accountScoped: true });
-  }
-
-  start(id) {
-    return axios.post(`${this.url}/${id}/start`);
-  }
-
-  abandon(id) {
-    return axios.post(`${this.url}/${id}/abandon`);
-  }
-
-  show(id, params = {}) {
-    return axios.get(`${this.url}/${id}`, { params });
-  }
-
-  validateSource(payload) {
-    return axios.post(`${this.url}/validate_source`, payload);
-  }
-
-  downloadSkipLogs(id) {
-    return axios.get(`${this.url}/${id}/skip_logs.csv`, {
-      responseType: 'blob',
-    });
-  }
-
-  downloadErrorLogs(id) {
-    return axios.get(`${this.url}/${id}/error_logs.csv`, {
-      responseType: 'blob',
-    });
-  }
-}
-
-export default new DataImportsAPI();

app/javascript/dashboard/api/enterprise/account.js

@@ -14,10 +14,6 @@ class EnterpriseAccountAPI extends ApiClient {
     return axios.post(`${this.url}subscription`);
   }
 
-  selectBillingCurrency(currency) {
-    return axios.post(`${this.url}select_billing_currency`, { currency });
-  }
-
   getLimits() {
     return axios.get(`${this.url}limits`);
   }
@@ -31,11 +27,6 @@ class EnterpriseAccountAPI extends ApiClient {
   createTopupCheckout(credits) {
     return axios.post(`${this.url}topup_checkout`, { credits });
   }
-
-  // Topup packages for the account's billing currency.
-  getTopupOptions() {
-    return axios.get(`${this.url}topup_options`);
-  }
 }
 
 export default new EnterpriseAccountAPI();

app/javascript/dashboard/api/helpCenter/articles.js

@@ -17,7 +17,6 @@ class ArticlesAPI extends PortalsAPI {
     categorySlug,
     sort,
     query,
-    signal,
   }) {
     const url = getArticleSearchURL({
       pageNumber,
@@ -31,7 +30,7 @@ class ArticlesAPI extends PortalsAPI {
       host: this.url,
     });
 
-    return axios.get(url, { signal });
+    return axios.get(url);
   }
 
   searchArticles({ portalSlug, query }) {

app/javascript/dashboard/api/inbox/conversation.js

@@ -62,10 +62,9 @@ class ConversationApi extends ApiClient {
     });
   }
 
-  assignAgent({ conversationId, agentId, assigneeType }) {
+  assignAgent({ conversationId, agentId }) {
     return axios.post(`${this.url}/${conversationId}/assignments`, {
       assignee_id: agentId,
-      assignee_type: assigneeType,
     });
   }
 

app/javascript/dashboard/api/reports.js

@@ -31,42 +31,6 @@ class ReportsAPI extends ApiClient {
     });
   }
 
-  getDrilldown({
-    metric,
-    bucketTimestamp,
-    from,
-    to,
-    type = 'account',
-    id,
-    groupBy,
-    businessHours,
-    page,
-    perPage,
-    signal,
-  }) {
-    const requestConfig = {
-      params: {
-        metric,
-        bucket_timestamp: bucketTimestamp,
-        since: from,
-        until: to,
-        type,
-        id,
-        group_by: groupBy,
-        business_hours: businessHours,
-        timezone_offset: getTimeOffset(),
-        page,
-        per_page: perPage,
-      },
-    };
-
-    if (signal) {
-      requestConfig.signal = signal;
-    }
-
-    return axios.get(`${this.url}/drilldown`, requestConfig);
-  }
-
   // eslint-disable-next-line default-param-last
   getSummary(since, until, type = 'account', id, groupBy, businessHours) {
     return axios.get(`${this.url}/summary`, {

app/javascript/dashboard/api/specs/article.spec.js

@@ -37,8 +37,7 @@ describe('#PortalAPI', () => {
         authorId: '1',
       });
       expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/portals/room-rental/articles?page=1&locale=en-US&status=published&author_id=1',
-        { signal: undefined }
+        '/api/v1/portals/room-rental/articles?page=1&locale=en-US&status=published&author_id=1'
       );
     });
   });

app/javascript/dashboard/api/specs/assignableAgents.spec.js

@@ -26,15 +26,5 @@ describe('#AssignableAgentsAPI', () => {
         },
       });
     });
-
-    it('#getAssignableAgents with agent bots', () => {
-      assignableAgentsAPI.get([1], { includeAgentBots: true });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/assignable_agents', {
-        params: {
-          inbox_ids: [1],
-          include_agent_bots: true,
-        },
-      });
-    });
   });
 });

app/javascript/dashboard/api/specs/inbox/conversation.spec.js

@@ -90,16 +90,11 @@ describe('#ConversationAPI', () => {
     });
 
     it('#assignAgent', () => {
-      conversationAPI.assignAgent({
-        conversationId: 12,
-        agentId: 34,
-        assigneeType: 'AgentBot',
-      });
+      conversationAPI.assignAgent({ conversationId: 12, agentId: 34 });
       expect(axiosMock.post).toHaveBeenCalledWith(
         `/api/v1/conversations/12/assignments`,
         {
           assignee_id: 34,
-          assignee_type: 'AgentBot',
         }
       );
     });

app/javascript/dashboard/api/specs/reports.spec.js

@@ -1,8 +1,6 @@
 import reportsAPI from '../reports';
 import ApiClient from '../ApiClient';
 
-const timezoneOffset = () => -new Date().getTimezoneOffset() / 60;
-
 describe('#Reports API', () => {
   it('creates correct instance', () => {
     expect(reportsAPI).toBeInstanceOf(ApiClient);
@@ -13,7 +11,6 @@ describe('#Reports API', () => {
     expect(reportsAPI).toHaveProperty('update');
     expect(reportsAPI).toHaveProperty('delete');
     expect(reportsAPI).toHaveProperty('getReports');
-    expect(reportsAPI).toHaveProperty('getDrilldown');
     expect(reportsAPI).toHaveProperty('getSummary');
     expect(reportsAPI).toHaveProperty('getAgentReports');
     expect(reportsAPI).toHaveProperty('getLabelReports');
@@ -45,14 +42,11 @@ describe('#Reports API', () => {
       });
       expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports', {
         params: {
-          business_hours: undefined,
-          group_by: undefined,
-          id: undefined,
           metric: 'conversations_count',
           since: 1621103400,
           until: 1621621800,
           type: 'account',
-          timezone_offset: timezoneOffset(),
+          timezone_offset: -0,
         },
       });
     });
@@ -65,70 +59,13 @@ describe('#Reports API', () => {
           group_by: undefined,
           id: undefined,
           since: 1621103400,
-          timezone_offset: timezoneOffset(),
+          timezone_offset: -0,
           type: 'account',
           until: 1621621800,
         },
       });
     });
 
-    it('#getDrilldown', () => {
-      reportsAPI.getDrilldown({
-        metric: 'incoming_messages_count',
-        bucketTimestamp: 1621103400,
-        from: 1621103400,
-        to: 1621621800,
-        type: 'inbox',
-        id: 1,
-        groupBy: 'day',
-        businessHours: false,
-        page: 2,
-        perPage: 25,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/drilldown', {
-        params: {
-          metric: 'incoming_messages_count',
-          bucket_timestamp: 1621103400,
-          since: 1621103400,
-          until: 1621621800,
-          type: 'inbox',
-          id: 1,
-          group_by: 'day',
-          business_hours: false,
-          timezone_offset: timezoneOffset(),
-          page: 2,
-          per_page: 25,
-        },
-      });
-    });
-
-    it('#getDrilldown with abort signal', () => {
-      const controller = new AbortController();
-
-      reportsAPI.getDrilldown({
-        metric: 'incoming_messages_count',
-        bucketTimestamp: 1621103400,
-        signal: controller.signal,
-      });
-
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/drilldown', {
-        params: {
-          metric: 'incoming_messages_count',
-          bucket_timestamp: 1621103400,
-          since: undefined,
-          until: undefined,
-          type: 'account',
-          id: undefined,
-          group_by: undefined,
-          business_hours: undefined,
-          timezone_offset: timezoneOffset(),
-          page: undefined,
-          per_page: undefined,
-        },
-        signal: controller.signal,
-      });
-    });
-
     it('#getAgentReports', () => {
       reportsAPI.getAgentReports({
         from: 1621103400,

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue

@@ -16,10 +16,6 @@ const props = defineProps({
     type: Array,
     required: true,
   },
-  contact: {
-    type: Object,
-    required: true,
-  },
 });
 
 const { t } = useI18n();
@@ -53,9 +49,7 @@ const unreadMessagesCount = computed(() => {
 
 const hasSlaThreshold = computed(() => {
   return (
-    !props.contact?.blocked &&
-    slaCardLabelRef.value?.hasSlaThreshold &&
-    props.conversation?.appliedSla?.id
+    slaCardLabelRef.value?.hasSlaThreshold && props.conversation?.slaPolicyId
   );
 });
 

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue

@@ -126,7 +126,6 @@ const onCardClick = e => {
         v-show="!showMessagePreviewWithoutMeta"
         ref="cardMessagePreviewWithMetaRef"
         :conversation="conversation"
-        :contact="contact"
         :account-labels="accountLabels"
       />
     </div>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue

@@ -51,9 +51,7 @@ const unreadCount = computed(() => props.chat.unread_count);
 const slaCardLabel = useTemplateRef('slaCardLabel');
 
 const hasSlaPolicyId = computed(
-  () =>
-    !props.currentContact?.blocked &&
-    (props.chat?.applied_sla?.id || slaCardLabel.value?.hasSlaThreshold)
+  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
 );
 
 const selectedModel = computed({

app/javascript/dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue

@@ -1,6 +1,6 @@
 <script setup>
 import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
-import { evaluateSLAStatus } from 'dashboard/helper/slaHelper';
+import { evaluateSLAStatus } from '@chatwoot/utils';
 
 const props = defineProps({
   conversation: {
@@ -19,8 +19,16 @@ const slaStatus = ref({
   icon: null,
 });
 
+// TODO: Remove this once we update the helper from utils
+// https://github.com/chatwoot/utils/blob/main/src/sla.ts#L73
+const convertObjectCamelCaseToSnakeCase = object => {
+  return Object.keys(object).reduce((acc, key) => {
+    acc[key.replace(/([A-Z])/g, '_$1').toLowerCase()] = object[key];
+    return acc;
+  }, {});
+};
+
 const appliedSLA = computed(() => props.conversation?.appliedSla);
-const slaEvents = computed(() => props.conversation?.slaEvents);
 const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
 
 const hasSlaThreshold = computed(() => {
@@ -33,9 +41,8 @@ const slaStatusText = computed(() => {
 
 const updateSlaStatus = () => {
   slaStatus.value = evaluateSLAStatus({
-    appliedSla: appliedSLA.value || {},
+    appliedSla: convertObjectCamelCaseToSnakeCase(appliedSLA.value || {}),
     chat: props.conversation,
-    slaEvents: slaEvents.value || [],
   });
 };
 

app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue

@@ -1,6 +1,6 @@
 <script setup>
 import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
-import { evaluateSLAStatus } from 'dashboard/helper/slaHelper';
+import { evaluateSLAStatus } from '@chatwoot/utils';
 
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Label from 'dashboard/components-next/label/Label.vue';
@@ -27,7 +27,6 @@ defineOptions({
 });
 
 const appliedSLA = computed(() => props.chat?.applied_sla);
-const slaEvents = computed(() => props.chat?.sla_events);
 const hasSlaThreshold = computed(() => slaStatus.value?.threshold);
 const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
 
@@ -35,7 +34,6 @@ const updateSlaStatus = () => {
   slaStatus.value = evaluateSLAStatus({
     appliedSla: appliedSLA.value || {},
     chat: props.chat,
-    slaEvents: slaEvents.value || [],
   });
 };
 

app/javascript/dashboard/components-next/DraggableReorderList/DraggableReorderList.vue

@@ -1,378 +0,0 @@
-<script setup>
-import { computed, ref, watch, nextTick, onBeforeUnmount } from 'vue';
-import { useEventListener, onKeyStroke, useRafFn } from '@vueuse/core';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-// Reorderable list with cross-page drag. It must stay mounted during a page
-// fetch — hide the list spinner while `dragging`, or the held item is lost.
-const props = defineProps({
-  items: { type: Array, required: true },
-  itemKey: { type: String, default: 'id' },
-  disabled: { type: Boolean, default: false },
-  currentPage: { type: Number, default: 1 },
-  totalPages: { type: Number, default: 1 },
-});
-const emit = defineEmits(['reorder', 'navigatePage', 'dragging']);
-
-const DRAG_THRESHOLD = 5;
-const EDGE_BAND = 72; // px from a side that arms a page turn
-const AUTO_PAGE_DELAY = 600; // ms hovering an edge before it flips
-const SCROLL_BAND = 60; // px from top/bottom that autoscrolls the list
-const SCROLL_STEP = 10; // px scrolled per frame while parked at an edge
-const PILL = 36; // px, the page-turn arrow button on each edge
-
-const root = ref(null);
-const isDragging = ref(false);
-const dragged = ref(null);
-const pointer = ref({ x: 0, y: 0 });
-const insertBefore = ref(null); // key the gap sits before, null = end of list
-const activeEdge = ref(null);
-const bounds = ref({ left: 0, right: 0, top: 0, bottom: 0 }); // visible list rect
-const grab = ref({ dx: 0, dy: 0 }); // cursor offset inside the grabbed card
-const dragHeight = ref(0);
-
-let press = null; // pending press, before it becomes a drag
-let dwell = null; // timer that flips the page after hovering an edge
-let paging = false; // waiting for a flipped page to load
-let scroller = null; // scrollable ancestor, found when a drag begins
-let scrollDir = 0; // -1 up, +1 down, 0 idle
-let sourcePage = 1; // page the drag started on, to resolve cross-page end-drops
-
-const keyOf = item => String(item?.[props.itemKey]);
-const others = item => props.items.filter(o => keyOf(o) !== keyOf(item));
-const isRTL = () =>
-  document.querySelector('#app[dir]')?.getAttribute('dir') === 'rtl';
-const canPage = dir =>
-  dir === 'next' ? props.currentPage < props.totalPages : props.currentPage > 1;
-
-// Key of the item after `key` in `list`, or null when it is the last one.
-const keyAfter = (list, key) => {
-  const next = list[list.findIndex(o => keyOf(o) === key) + 1];
-  return next ? keyOf(next) : null;
-};
-
-const edges = computed(() =>
-  ['prev', 'next'].filter(canPage).map(dir => {
-    const onLeft = isRTL() ? dir === 'next' : dir === 'prev';
-    return {
-      dir,
-      onLeft,
-      icon: onLeft ? 'i-lucide-chevrons-left' : 'i-lucide-chevrons-right',
-    };
-  })
-);
-
-// Cursor overlay: an edge glow band, a page-turn arrow per edge, and a ghost of
-// the dragged row that follows the cursor and shrinks when aimed at an edge.
-const EDGE_BAND_W = 80; // px width of the glow band on each pageable edge
-const bandStyle = onLeft => {
-  const x = onLeft ? bounds.value.left : bounds.value.right - EDGE_BAND_W;
-  return {
-    width: `${EDGE_BAND_W}px`,
-    height: `${bounds.value.bottom - bounds.value.top}px`,
-    transform: `translate(${x}px, ${bounds.value.top}px)`,
-  };
-};
-const pillStyle = onLeft => {
-  const x = onLeft ? bounds.value.left + 12 : bounds.value.right - PILL - 12;
-  return { transform: `translate(${x}px, ${pointer.value.y - PILL / 2}px)` };
-};
-const ghostStyle = computed(() => ({
-  width: `${bounds.value.right - bounds.value.left}px`,
-  transform: `translate(${pointer.value.x - grab.value.dx}px, ${pointer.value.y - grab.value.dy}px)`,
-}));
-const scaleStyle = computed(() => ({
-  transformOrigin: `${grab.value.dx}px ${grab.value.dy}px`,
-}));
-
-// The list as shown mid-drag: the dragged row slotted into the gap at `insertBefore`.
-const displayItems = computed(() => {
-  if (!isDragging.value || !dragged.value) return props.items;
-  const rest = others(dragged.value);
-  const at = rest.findIndex(o => keyOf(o) === insertBefore.value);
-  rest.splice(at === -1 ? rest.length : at, 0, dragged.value);
-  return rest;
-});
-
-// Move the gap when the cursor crosses the midpoint of the card it is over.
-const aim = () => {
-  const card = document
-    .elementFromPoint(pointer.value.x, pointer.value.y)
-    ?.closest('[data-drag-id]');
-  const key = card?.dataset.dragId;
-  if (!key || key === keyOf(dragged.value)) return;
-
-  const { top, height } = card.getBoundingClientRect();
-  const above = pointer.value.y < top + height / 2;
-  insertBefore.value = above ? key : keyAfter(others(dragged.value), key);
-};
-
-const flip = dir => {
-  if (paging || !isDragging.value) return;
-  paging = true;
-  emit('navigatePage', props.currentPage + (dir === 'next' ? 1 : -1));
-};
-
-const aimEdge = x => {
-  const rect = root.value?.getBoundingClientRect();
-  if (!rect) return;
-  // Clip the list rect to the scroll viewport so the glow band and its top/bottom
-  // fade always sit on the visible edges, not the far ends of the full content.
-  const view = scroller?.getBoundingClientRect();
-  const viewTop = Math.max(view?.top ?? 0, 0);
-  const viewBottom = Math.min(
-    view?.bottom ?? window.innerHeight,
-    window.innerHeight
-  );
-  bounds.value = {
-    left: rect.left,
-    right: rect.right,
-    top: Math.max(rect.top, viewTop),
-    bottom: Math.min(rect.bottom, viewBottom),
-  };
-
-  let dir = null;
-  if (x <= rect.left + EDGE_BAND) dir = isRTL() ? 'next' : 'prev';
-  else if (x >= rect.right - EDGE_BAND) dir = isRTL() ? 'prev' : 'next';
-  if (dir && !canPage(dir)) dir = null;
-  if (dir === activeEdge.value) return;
-
-  activeEdge.value = dir;
-  clearTimeout(dwell);
-  if (dir) dwell = setTimeout(() => flip(dir), AUTO_PAGE_DELAY);
-};
-
-// Nearest scrollable ancestor, so a drag can reach rows that are off-screen.
-const scrollParent = () => {
-  let el = root.value?.parentElement;
-  while (el) {
-    const { overflowY } = getComputedStyle(el);
-    if (overflowY === 'auto' || overflowY === 'scroll') return el;
-    el = el.parentElement;
-  }
-  return null;
-};
-
-// While parked at the top/bottom edge, keep scrolling and re-aim as rows slide by.
-const { pause: pauseScroll, resume: resumeScroll } = useRafFn(
-  () => {
-    if (!scroller || !scrollDir) return;
-    scroller.scrollTop += scrollDir * SCROLL_STEP;
-    aim();
-    aimEdge(pointer.value.x);
-  },
-  { immediate: false }
-);
-
-const updateAutoScroll = y => {
-  if (!scroller) return;
-  const rect = scroller.getBoundingClientRect();
-  const atTop = scroller.scrollTop <= 0;
-  const atBottom =
-    scroller.scrollTop >= scroller.scrollHeight - scroller.clientHeight;
-  if (y < rect.top + SCROLL_BAND && !atTop) scrollDir = -1;
-  else if (y > rect.bottom - SCROLL_BAND && !atBottom) scrollDir = 1;
-  else scrollDir = 0;
-  if (scrollDir) resumeScroll();
-  else pauseScroll();
-};
-
-const reset = () => {
-  isDragging.value = false;
-  dragged.value = null;
-  insertBefore.value = null;
-  activeEdge.value = null;
-  clearTimeout(dwell);
-  paging = false;
-  scrollDir = 0;
-  scroller = null;
-  pauseScroll();
-  document.body.classList.remove('select-none');
-  emit('dragging', false);
-};
-
-// Positions sit on a gap-of-10 grid; a midpoint (±5 at the ends) slots between two rows.
-// Cross-page end-drops are the tricky case: moving an item off its source page pulls the
-// target page's boundary row into the vacated slot. So at the leading edge after moving
-// DOWN (or the trailing edge after moving UP) we land between the two boundary rows, or
-// the item sorts onto the adjacent page and vanishes from view.
-const drop = (item, rawBefore) => {
-  const pos = o => o?.position || 0;
-  const mid = (a, b) => Math.floor((pos(a) + pos(b)) / 2);
-  const rest = others(item);
-  // No other rows to position against — e.g. the lone article on a page dropped
-  // without crossing to another page. Leave the order untouched.
-  if (!rest.length) return;
-  // A page flip can leave the aimed key pointing at a row that is no longer on
-  // this page. Like displayItems, resolve an unknown key to null (end of list),
-  // so what the user sees and what we save agree.
-  const before = rest.some(o => keyOf(o) === rawBefore) ? rawBefore : null;
-  const movedDown = props.currentPage > sourcePage;
-  const movedUp = props.currentPage < sourcePage;
-
-  let position;
-  if (before === null) {
-    position =
-      movedUp && rest.length >= 2
-        ? mid(rest.at(-2), rest.at(-1))
-        : pos(rest.at(-1)) + 5;
-  } else {
-    const i = rest.findIndex(o => keyOf(o) === before);
-    if (i > 0) {
-      position = mid(rest[i - 1], rest[i]);
-    } else if (movedDown) {
-      // Top-of-page after moving down: the old first row slid up into the source
-      // page's gap, so land just after it to stay this page's first.
-      position = rest.length >= 2 ? mid(rest[0], rest[1]) : pos(rest[0]) + 5;
-    } else {
-      position = pos(rest[0]) - 5;
-    }
-  }
-  emit('reorder', { [item[props.itemKey]]: position });
-};
-
-const startDrag = () => {
-  isDragging.value = true;
-  dragged.value = press.item;
-  grab.value = { dx: press.dx, dy: press.dy };
-  dragHeight.value = press.h;
-  insertBefore.value = keyAfter(props.items, keyOf(press.item));
-  sourcePage = props.currentPage;
-  scroller = scrollParent();
-  document.body.classList.add('select-none');
-  emit('dragging', true);
-};
-
-const onPointerDown = (item, e) => {
-  if (e.button !== 0 || props.disabled) return;
-  if (e.target.closest('button, a, input, [role="button"]')) return;
-  const rect = e.currentTarget.getBoundingClientRect();
-  press = {
-    item,
-    x: e.clientX,
-    y: e.clientY,
-    dx: e.clientX - rect.left,
-    dy: e.clientY - rect.top,
-    h: rect.height,
-  };
-};
-
-useEventListener(window, 'pointermove', e => {
-  if (!press) return;
-  if (!isDragging.value) {
-    const moved = Math.hypot(e.clientX - press.x, e.clientY - press.y);
-    if (moved < DRAG_THRESHOLD) return;
-    startDrag();
-  }
-  e.preventDefault();
-  pointer.value = { x: e.clientX, y: e.clientY };
-  aim();
-  aimEdge(e.clientX);
-  updateAutoScroll(e.clientY);
-});
-
-useEventListener(window, 'pointerup', () => {
-  if (!press) return;
-  press = null;
-  if (!isDragging.value) return; // a press without movement is a click
-  const item = dragged.value;
-  const before = insertBefore.value;
-  const flipping = paging;
-  reset();
-  if (!flipping) drop(item, before);
-});
-
-// When the flipped page loads, re-aim under the held cursor so a parked edge keeps flipping.
-watch(
-  () => props.items,
-  () => {
-    if (!isDragging.value || !paging) return;
-    paging = false;
-    nextTick(() => {
-      if (!isDragging.value) return;
-      aim();
-      activeEdge.value = null;
-      aimEdge(pointer.value.x);
-    });
-  }
-);
-
-onKeyStroke('Escape', () => {
-  if (!isDragging.value) return;
-  press = null;
-  reset();
-});
-
-onBeforeUnmount(() => {
-  clearTimeout(dwell);
-  document.body.classList.remove('select-none');
-});
-</script>
-
-<template>
-  <div ref="root" class="relative w-full h-full">
-    <ul class="w-full h-full space-y-4">
-      <li
-        v-for="(item, index) in displayItems"
-        :key="keyOf(item)"
-        :data-drag-id="keyOf(item)"
-        class="relative list-none"
-        :class="{ 'cursor-grab': !disabled && !isDragging }"
-        @pointerdown="onPointerDown(item, $event)"
-        @dragstart.prevent
-      >
-        <div
-          v-if="isDragging && keyOf(item) === keyOf(dragged)"
-          :style="{ height: `${dragHeight}px` }"
-          class="border-2 border-dashed rounded-2xl border-n-brand/50 bg-n-brand/5"
-        />
-        <slot v-else name="item" :item="item" :index="index" />
-      </li>
-    </ul>
-
-    <Teleport v-if="isDragging" to="body">
-      <div
-        v-for="edge in edges"
-        :key="`band-${edge.dir}`"
-        :style="bandStyle(edge.onLeft)"
-        class="fixed top-0 left-0 z-40 pointer-events-none from-n-brand/15 to-transparent transition-opacity duration-200 [mask-image:linear-gradient(to_bottom,transparent,#000_56px,#000_calc(100%_-_56px),transparent)] [-webkit-mask-image:linear-gradient(to_bottom,transparent,#000_56px,#000_calc(100%_-_56px),transparent)]"
-        :class="[
-          edge.onLeft ? 'bg-gradient-to-r' : 'bg-gradient-to-l',
-          activeEdge === edge.dir ? 'opacity-100' : 'opacity-0',
-        ]"
-      />
-
-      <div
-        v-for="edge in edges"
-        :key="edge.dir"
-        :style="pillStyle(edge.onLeft)"
-        class="fixed top-0 left-0 z-50 flex items-center justify-center transition-all duration-150 border rounded-full pointer-events-none size-9 backdrop-blur-sm"
-        :class="
-          activeEdge === edge.dir
-            ? 'scale-110 border-n-brand bg-n-brand/20 text-n-brand shadow-md'
-            : 'opacity-70 border-n-weak/60 bg-n-solid-1/70 text-n-slate-10'
-        "
-      >
-        <Icon
-          :icon="edge.icon"
-          class="size-4"
-          :class="activeEdge === edge.dir && 'animate-pulse'"
-        />
-      </div>
-
-      <div
-        v-if="dragged"
-        :style="ghostStyle"
-        class="fixed top-0 left-0 z-50 pointer-events-none select-none"
-      >
-        <div
-          :style="scaleStyle"
-          class="transition-transform duration-150 shadow-2xl rounded-2xl"
-          :class="{ 'scale-50': activeEdge }"
-        >
-          <slot name="ghost" :item="dragged" />
-        </div>
-      </div>
-    </Teleport>
-  </div>
-</template>

app/javascript/dashboard/components-next/DraggableReorderList/specs/DraggableReorderList.spec.js

@@ -1,222 +0,0 @@
-import { mount } from '@vue/test-utils';
-import { h, nextTick } from 'vue';
-import DraggableReorderList from '../DraggableReorderList.vue';
-
-// The component is pointer-driven, so we drive it through real pointer events on
-// window while mocking the layout APIs jsdom does not implement: elementFromPoint
-// (which card is under the cursor) and getBoundingClientRect (its geometry).
-const elementAtPoint = { current: null };
-
-const move = (clientX, clientY) =>
-  window.dispatchEvent(new MouseEvent('pointermove', { clientX, clientY }));
-const release = () => window.dispatchEvent(new MouseEvent('pointerup'));
-
-// Stack the rows 50px apart, each 40px tall, inside a 500px-wide list.
-const stubGeometry = wrapper => {
-  wrapper.element.getBoundingClientRect = () => ({
-    left: 0,
-    right: 500,
-    top: 0,
-    bottom: 600,
-  });
-  wrapper.findAll('[data-drag-id]').forEach((li, index) => {
-    const top = index * 50;
-    li.element.getBoundingClientRect = () => ({
-      top,
-      height: 40,
-      bottom: top + 40,
-    });
-  });
-};
-
-const mountList = (props = {}) =>
-  mount(DraggableReorderList, {
-    props: { items: [], ...props },
-    slots: {
-      item: scope => h('div', { class: 'card' }, scope.item.title),
-      ghost: scope => h('div', { class: 'ghost' }, scope.item.title),
-    },
-    global: { stubs: { Icon: true, teleport: true } },
-  });
-
-describe('DraggableReorderList', () => {
-  let wrapper;
-
-  beforeEach(() => {
-    elementAtPoint.current = null;
-    document.elementFromPoint = vi.fn(() => elementAtPoint.current);
-  });
-
-  afterEach(() => {
-    wrapper?.unmount();
-    vi.useRealTimers();
-  });
-
-  const startDragging = async id => {
-    stubGeometry(wrapper);
-    wrapper.find(`[data-drag-id="${id}"]`).element.dispatchEvent(
-      new MouseEvent('pointerdown', {
-        button: 0,
-        clientX: 250,
-        clientY: 20,
-        bubbles: true,
-      })
-    );
-    await nextTick();
-  };
-
-  it('renders each item through the item slot', () => {
-    wrapper = mountList({
-      items: [
-        { id: 1, title: 'Alpha' },
-        { id: 2, title: 'Beta' },
-      ],
-    });
-
-    const cards = wrapper.findAll('.card');
-    expect(cards).toHaveLength(2);
-    expect(cards[0].text()).toBe('Alpha');
-    expect(wrapper.find('[data-drag-id="1"]').exists()).toBe(true);
-    expect(wrapper.find('[data-drag-id="2"]').exists()).toBe(true);
-  });
-
-  it('shows a grab affordance only when enabled', () => {
-    wrapper = mountList({ items: [{ id: 1, title: 'Alpha' }] });
-    expect(wrapper.find('[data-drag-id="1"]').classes()).toContain(
-      'cursor-grab'
-    );
-
-    wrapper.unmount();
-    wrapper = mountList({ items: [{ id: 1, title: 'Alpha' }], disabled: true });
-    expect(wrapper.find('[data-drag-id="1"]').classes()).not.toContain(
-      'cursor-grab'
-    );
-  });
-
-  it('does not start a drag when disabled', async () => {
-    wrapper = mountList({
-      items: [
-        { id: 1, title: 'Alpha' },
-        { id: 2, title: 'Beta' },
-      ],
-      disabled: true,
-    });
-    await startDragging(1);
-    move(250, 200);
-    await nextTick();
-
-    expect(wrapper.emitted('dragging')).toBeUndefined();
-  });
-
-  it('emits dragging true then false across a drag', async () => {
-    wrapper = mountList({
-      items: [
-        { id: 1, title: 'Alpha' },
-        { id: 2, title: 'Beta' },
-      ],
-    });
-    await startDragging(1);
-    elementAtPoint.current = wrapper.find('[data-drag-id="2"]').element;
-    move(250, 60);
-    await nextTick();
-
-    expect(wrapper.emitted('dragging')[0]).toEqual([true]);
-
-    release();
-    await nextTick();
-    expect(wrapper.emitted('dragging')[1]).toEqual([false]);
-  });
-
-  it('emits the midpoint position when dropped between two rows', async () => {
-    wrapper = mountList({
-      items: [
-        { id: 1, title: 'Alpha', position: 10 },
-        { id: 2, title: 'Beta', position: 20 },
-        { id: 3, title: 'Gamma', position: 30 },
-      ],
-    });
-    await startDragging(1);
-
-    // Hover the lower half of Beta (top 50, height 40 → midpoint 70) so the gap
-    // sits before Gamma; dropping there lands halfway between Beta and Gamma.
-    elementAtPoint.current = wrapper.find('[data-drag-id="2"]').element;
-    move(250, 85);
-    await nextTick();
-    release();
-    await nextTick();
-
-    expect(wrapper.emitted('reorder')[0][0]).toEqual({ 1: 25 });
-  });
-
-  it('does not reorder when the only row on a page is dropped in place', async () => {
-    // P1: dragging the lone article on a later page and releasing without
-    // crossing to another page must be a no-op, not move it to the top.
-    wrapper = mountList({
-      items: [{ id: 5, title: 'Solo', position: 260 }],
-      currentPage: 2,
-      totalPages: 2,
-    });
-    await startDragging(5);
-    move(250, 300);
-    await nextTick();
-    release();
-    await nextTick();
-
-    expect(wrapper.emitted('dragging')).toEqual([[true], [false]]);
-    expect(wrapper.emitted('reorder')).toBeUndefined();
-  });
-
-  it('turns the page after dwelling on a pageable edge', async () => {
-    vi.useFakeTimers();
-    wrapper = mountList({
-      items: [
-        { id: 1, title: 'Alpha', position: 10 },
-        { id: 2, title: 'Beta', position: 20 },
-      ],
-      currentPage: 1,
-      totalPages: 2,
-    });
-    await startDragging(1);
-
-    // Drag to the right edge over blank space (no card) and hold.
-    elementAtPoint.current = null;
-    move(490, 20);
-    await nextTick();
-    vi.advanceTimersByTime(600);
-
-    expect(wrapper.emitted('navigatePage')[0]).toEqual([2]);
-  });
-
-  it('can still turn pages after releasing during a pending flip', async () => {
-    // Releasing while a flip fetch is in flight must clear paging state, or every
-    // later drag would be stuck unable to navigate.
-    vi.useFakeTimers();
-    wrapper = mountList({
-      items: [
-        { id: 1, title: 'Alpha', position: 10 },
-        { id: 2, title: 'Beta', position: 20 },
-      ],
-      currentPage: 1,
-      totalPages: 2,
-    });
-
-    // First drag: park at the edge to start a flip, then release before the new
-    // page arrives (items never change here).
-    await startDragging(1);
-    elementAtPoint.current = null;
-    move(490, 20);
-    await nextTick();
-    vi.advanceTimersByTime(600);
-    release();
-    await nextTick();
-
-    // Second drag must be able to flip again.
-    await startDragging(1);
-    elementAtPoint.current = null;
-    move(490, 20);
-    await nextTick();
-    vi.advanceTimersByTime(600);
-
-    expect(wrapper.emitted('navigatePage')).toEqual([[2], [2]]);
-  });
-});

app/javascript/dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { computed, useTemplateRef } from 'vue';
+import { computed } from 'vue';
 import { useToggle } from '@vueuse/core';
 import { useI18n } from 'vue-i18n';
 import { dynamicTime } from 'shared/helpers/timeHelper';
@@ -7,9 +7,7 @@ import {
   ARTICLE_MENU_ITEMS,
   ARTICLE_MENU_OPTIONS,
   ARTICLE_STATUSES,
-  getArticleStatus,
 } from 'dashboard/helper/portalHelper';
-import ArticlePendingChangesPopover from 'dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticlePendingChangesPopover.vue';
 
 import { useMapGetter } from 'dashboard/composables/store.js';
 import { useConfig } from 'dashboard/composables/useConfig';
@@ -55,10 +53,6 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
-  hasPendingChanges: {
-    type: Boolean,
-    default: false,
-  },
   selectable: {
     type: Boolean,
     default: false,
@@ -74,16 +68,12 @@ const emit = defineEmits([
   'articleAction',
   'toggleSelect',
   'hover',
-  'draftResolved',
-  'draftFailed',
 ]);
 
 const { t } = useI18n();
 
 const [showActionsDropdown, toggleDropdown] = useToggle();
 
-const pendingChangesPopoverRef = useTemplateRef('pendingChangesPopoverRef');
-
 const currentAccountId = useMapGetter('getCurrentAccountId');
 const isFeatureEnabledonAccount = useMapGetter(
   'accounts/isFeatureEnabledonAccount'
@@ -115,18 +105,7 @@ const articleMenuItems = computed(() => {
     .filter(key => key !== 'translate' || isTranslationAvailable.value)
     .map(key => commonItems[key]);
 
-  const draftItems = props.hasPendingChanges
-    ? [
-        {
-          label: t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.DISCARD_CHANGES'),
-          value: 'discard-draft',
-          action: 'discard-draft',
-          icon: 'i-lucide-undo-2',
-        },
-      ]
-    : [];
-
-  return [...statusItems, ...draftItems, commonItems.delete];
+  return [...statusItems, commonItems.delete];
 });
 
 const statusTextColor = computed(() => {
@@ -174,12 +153,6 @@ const lastUpdatedAt = computed(() => {
 
 const handleArticleAction = ({ action, value }) => {
   toggleDropdown(false);
-  // Un-publishing an article with staged edits — confirm apply/discard first;
-  // the popover applies the chosen status itself.
-  if (props.hasPendingChanges && (action === 'draft' || action === 'archive')) {
-    pendingChangesPopoverRef.value?.open(getArticleStatus(value));
-    return;
-  }
   emit('articleAction', { action, value, id: props.id });
 };
 
@@ -211,18 +184,6 @@ const handleClick = id => {
         </span>
       </div>
       <div class="flex items-center gap-2">
-        <span
-          v-if="hasPendingChanges"
-          :title="
-            t(
-              'HELP_CENTER.ARTICLES_PAGE.ARTICLE_CARD.CARD.PENDING_EDITS_TOOLTIP'
-            )
-          "
-          class="text-xs font-medium inline-flex items-center gap-1 h-6 px-2 py-0.5 rounded-md text-n-slate-11 bg-n-alpha-2 whitespace-nowrap shrink-0"
-        >
-          <span class="rounded-full size-1.5 bg-n-amber-9 shrink-0" />
-          {{ t('HELP_CENTER.ARTICLES_PAGE.ARTICLE_CARD.CARD.PENDING_EDITS') }}
-        </span>
         <span
           class="text-xs font-medium inline-flex items-center h-6 px-2 py-0.5 rounded-md bg-n-alpha-2"
           :class="statusTextColor"
@@ -243,15 +204,9 @@ const handleClick = id => {
           <DropdownMenu
             v-if="showActionsDropdown"
             :menu-items="articleMenuItems"
-            class="mt-1 end-0 top-full w-40"
+            class="mt-1 ltr:right-0 rtl:left-0 xl:ltr:left-0 xl:rtl:right-0 top-full"
             @action="handleArticleAction($event)"
           />
-          <ArticlePendingChangesPopover
-            ref="pendingChangesPopoverRef"
-            :article-id="id"
-            @resolved="emit('draftResolved', $event)"
-            @failed="emit('draftFailed', $event)"
-          />
         </div>
       </div>
     </div>

app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue

@@ -56,9 +56,6 @@ const localeMenuLabels = computed(() => ({
   'customize-content': t(
     'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.CUSTOMIZE_CONTENT'
   ),
-  'select-popular-content': t(
-    'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.SELECT_POPULAR_CONTENT'
-  ),
   delete: t('HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.DELETE'),
 }));
 

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleDiffPanel.vue

@@ -1,173 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { vOnClickOutside } from '@vueuse/components';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-import MessageFormatter from 'shared/helpers/MessageFormatter';
-import {
-  renderInlineDiff,
-  buildDiffBlocks,
-} from 'dashboard/helper/articleDiffHelper';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
-
-const props = defineProps({
-  article: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const isOpen = defineModel({ type: Boolean, default: false });
-
-const { t } = useI18n();
-
-const liveTitle = computed(() => props.article?.title ?? '');
-const liveContent = computed(() => props.article?.content ?? '');
-const draftTitle = computed(() => props.article?.draftTitle ?? liveTitle.value);
-const draftContent = computed(
-  () => props.article?.draftContent ?? liveContent.value
-);
-
-const titleChanged = computed(() => liveTitle.value !== draftTitle.value);
-const titleDiff = computed(() =>
-  renderInlineDiff(liveTitle.value, draftTitle.value)
-);
-
-const contentBlocks = computed(() =>
-  buildDiffBlocks(liveContent.value, draftContent.value)
-);
-const contentChanged = computed(() =>
-  contentBlocks.value.some(block => block.type !== 'equal')
-);
-
-// HC tables store per-column widths (px, 0 = unset) in this marker, which the
-// formatter strips. Re-apply them as a fixed-layout <colgroup>, defaulting
-// unsized columns so they don't collapse.
-const COLWIDTHS_RE = /<!--cw-colwidths:([\d,]+)-->/;
-const DEFAULT_COL_WIDTH = 50;
-
-const applyColumnWidths = (html, widths) => {
-  const doc = new DOMParser().parseFromString(html, 'text/html');
-  const table = doc.body.querySelector('table');
-  if (!table) return html;
-
-  const sized = widths.map(width => (width > 0 ? width : DEFAULT_COL_WIDTH));
-  const colgroup = doc.createElement('colgroup');
-  sized.forEach(width => {
-    const col = doc.createElement('col');
-    col.style.width = `${width}px`;
-    colgroup.appendChild(col);
-  });
-  table.insertBefore(colgroup, table.firstChild);
-
-  table.style.tableLayout = 'fixed';
-  table.style.width = `${sized.reduce((sum, width) => sum + width, 0)}px`;
-  return doc.body.innerHTML;
-};
-
-const renderMarkdown = markdown => {
-  if (!markdown) return '';
-  const html = new MessageFormatter(markdown).formattedMessage;
-  const match = markdown.match(COLWIDTHS_RE);
-  return match
-    ? applyColumnWidths(html, match[1].split(',').map(Number))
-    : html;
-};
-
-const blockClass = type => {
-  if (type === 'added') {
-    return 'border-n-teal-9 bg-n-teal-2';
-  }
-  if (type === 'removed') {
-    return 'border-n-ruby-9 bg-n-ruby-2 line-through decoration-n-ruby-9/50';
-  }
-  return 'border-transparent';
-};
-
-const close = () => {
-  isOpen.value = false;
-};
-
-const dismissOnClickOutside = [close, { ignore: ['[data-diff-toggle]'] }];
-
-useKeyboardEvents({ Escape: { action: close, allowOnFocusedInput: true } });
-</script>
-
-<template>
-  <TeleportWithDirection to="body">
-    <Transition
-      enter-active-class="transition-transform duration-200 ease-in-out"
-      leave-active-class="transition-transform duration-200 ease-in-out"
-      enter-from-class="ltr:translate-x-full rtl:-translate-x-full"
-      enter-to-class="ltr:translate-x-0 rtl:-translate-x-0"
-      leave-from-class="ltr:translate-x-0 rtl:-translate-x-0"
-      leave-to-class="ltr:translate-x-full rtl:-translate-x-full"
-    >
-      <aside
-        v-if="isOpen"
-        v-on-click-outside="dismissOnClickOutside"
-        class="fixed inset-y-0 z-40 flex flex-col w-full shadow-2xl end-0 max-w-lg bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak"
-      >
-        <header
-          class="flex items-start justify-between gap-3 px-6 py-4 border-b shrink-0 border-n-weak bg-n-solid-1"
-        >
-          <div class="flex flex-col gap-1 min-w-0">
-            <div class="flex items-center gap-2">
-              <span class="size-2 rounded-full bg-n-amber-9 shrink-0" />
-              <h3 class="text-base font-medium leading-6 text-n-slate-12">
-                {{ t('HELP_CENTER.EDIT_ARTICLE_PAGE.DIFF_DIALOG.TITLE') }}
-              </h3>
-            </div>
-            <p class="text-sm text-n-slate-11">
-              {{ t('HELP_CENTER.EDIT_ARTICLE_PAGE.DIFF_DIALOG.DESCRIPTION') }}
-            </p>
-          </div>
-          <Button
-            icon="i-lucide-x"
-            variant="ghost"
-            color="slate"
-            size="sm"
-            class="shrink-0 hover:text-n-slate-11"
-            @click="close"
-          />
-        </header>
-
-        <div
-          class="flex flex-col flex-1 min-h-0 gap-4 px-6 pt-4 pb-6 overflow-y-auto"
-        >
-          <!-- eslint-disable vue/no-v-html -->
-          <div
-            v-if="titleChanged"
-            class="flex flex-col gap-1.5 border-s-[3px] border-transparent ps-3"
-          >
-            <span
-              class="text-[11px] font-medium tracking-wide uppercase text-n-slate-10"
-            >
-              {{ t('HELP_CENTER.EDIT_ARTICLE_PAGE.DIFF_DIALOG.TITLE_LABEL') }}
-            </span>
-            <h1
-              class="text-lg font-semibold leading-snug text-n-slate-12"
-              v-html="titleDiff"
-            />
-          </div>
-
-          <div
-            v-if="contentChanged"
-            class="flex flex-col gap-1 [&_table]:w-full [&_table]:border-collapse [&_th]:border [&_td]:border [&_th]:border-n-weak [&_td]:border-n-weak [&_th]:p-2 [&_td]:p-2 [&_th]:bg-n-alpha-1 [&_th]:text-start [&_td]:align-top"
-          >
-            <div
-              v-for="(block, index) in contentBlocks"
-              :key="index"
-              class="px-3 py-1.5 overflow-x-auto text-sm leading-relaxed break-words border-s-[3px] rounded-e-md text-n-slate-12 prose-sm prose dark:prose-invert max-w-none [&_p]:my-0 [&>:first-child]:mt-0 [&>:last-child]:mb-0"
-              :class="blockClass(block.type)"
-              v-html="renderMarkdown(block.md)"
-            />
-          </div>
-          <!-- eslint-enable vue/no-v-html -->
-        </div>
-      </aside>
-    </Transition>
-  </TeleportWithDirection>
-</template>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue

@@ -1,6 +1,6 @@
 <script setup>
-import { ref, computed, watch, onBeforeUnmount } from 'vue';
-import { useTimeoutFn } from '@vueuse/core';
+import { ref, computed, watch } from 'vue';
+import { debounce } from '@chatwoot/utils';
 import { useI18n } from 'vue-i18n';
 import { ARTICLE_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
 
@@ -9,7 +9,6 @@ import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import FullEditor from 'dashboard/components/widgets/WootWriter/FullEditor.vue';
 import ArticleEditorHeader from 'dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorHeader.vue';
 import ArticleEditorControls from 'dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorControls.vue';
-import ArticleDiffPanel from 'dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleDiffPanel.vue';
 
 const props = defineProps({
   article: {
@@ -39,75 +38,32 @@ const { t } = useI18n();
 
 const isNewArticle = computed(() => !props.article?.id);
 
-// Prefer the draft; `??` keeps a deliberately-cleared empty string instead of
-// falling back to the live value.
-const effectiveTitle = () =>
-  props.article?.draftTitle ?? props.article?.title ?? '';
-const effectiveContent = () =>
-  props.article?.draftContent ?? props.article?.content ?? '';
+const localTitle = ref(props.article?.title ?? '');
+const localContent = ref(props.article?.content ?? '');
 
-const hasPendingChanges = computed(
-  () => props.article?.draftTitle != null || props.article?.draftContent != null
-);
-
-const localTitle = ref(effectiveTitle());
-const localContent = ref(effectiveContent());
-
-const isDiffPanelOpen = ref(false);
-
-// Autosave 500ms after the last edit. It sends both title and content so an
-// edit to one never drops a recent edit to the other. `stop` cancels a queued
-// save; `isPending` tells the header to wait before allowing a publish.
-const {
-  isPending: isSaving,
-  start: debouncedSave,
-  stop: cancelSave,
-} = useTimeoutFn(
-  () =>
-    emit('saveArticle', {
-      title: localTitle.value,
-      content: localContent.value,
-    }),
-  500,
-  { immediate: false }
-);
-
-const syncLocalState = () => {
-  cancelSave();
-  localTitle.value = effectiveTitle();
-  localContent.value = effectiveContent();
-};
-
-// Reseed on article switch or once a draft is published/discarded; close the
-// diff panel in the latter case since there's nothing left to compare.
+// Sync local state when navigating to a different article or on initial fetch
 watch(
-  [() => props.article?.id, hasPendingChanges],
-  ([id, pending], [prevId, prevPending]) => {
-    if ((id && id !== prevId) || (prevPending && !pending)) syncLocalState();
-    if (prevPending && !pending) isDiffPanelOpen.value = false;
+  () => props.article?.id,
+  newId => {
+    if (newId) {
+      localTitle.value = props.article?.title ?? '';
+      localContent.value = props.article?.content ?? '';
+    }
   }
 );
 
-const scheduleSave = () => {
-  if (isNewArticle.value) return;
-  debouncedSave();
-};
+const debouncedSave = debounce(value => emit('saveArticle', value), 500, false);
 
-// Flush a queued save on unmount so leaving the editor doesn't drop the last edit.
-onBeforeUnmount(() => {
-  if (isNewArticle.value || !isSaving.value) return;
-  cancelSave();
-  emit('saveArticle', {
-    title: localTitle.value,
-    content: localContent.value,
-  });
-});
+const handleSave = value => {
+  if (isNewArticle.value) return;
+  debouncedSave(value);
+};
 
 const articleTitle = computed({
   get: () => localTitle.value,
   set: value => {
     localTitle.value = value;
-    scheduleSave();
+    handleSave({ title: value });
   },
 });
 
@@ -115,7 +71,7 @@ const articleContent = computed({
   get: () => localContent.value,
   set: content => {
     localContent.value = content;
-    scheduleSave();
+    handleSave({ content });
   },
 });
 
@@ -152,13 +108,9 @@ const handleCreateArticle = event => {
         :is-saved="isSaved"
         :status="article.status"
         :article-id="article.id"
-        :pending-changes="hasPendingChanges"
-        :is-saving="isSaving"
         @go-back="onClickGoBack"
         @preview-article="previewArticle"
-        @show-diff="isDiffPanelOpen = !isDiffPanelOpen"
       />
-      <ArticleDiffPanel v-model="isDiffPanelOpen" :article="article" />
     </template>
     <template #content>
       <div class="flex flex-col gap-3 pl-4 mb-3 rtl:pr-3 rtl:pl-0">

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorHeader.vue

@@ -1,8 +1,8 @@
 <script setup>
-import { computed, ref, useTemplateRef } from 'vue';
+import { computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
-import { useStore, useMapGetter } from 'dashboard/composables/store.js';
+import { useStore } from 'dashboard/composables/store.js';
 import { useAlert, useTrack } from 'dashboard/composables';
 import { PORTALS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { OnClickOutside } from '@vueuse/components';
@@ -17,7 +17,6 @@ import wootConstants from 'dashboard/constants/globals';
 import ButtonGroup from 'dashboard/components-next/buttonGroup/ButtonGroup.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-import ArticlePendingChangesPopover from 'dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticlePendingChangesPopover.vue';
 
 const props = defineProps({
   isUpdating: {
@@ -36,17 +35,9 @@ const props = defineProps({
     type: Number,
     default: 0,
   },
-  pendingChanges: {
-    type: Boolean,
-    default: false,
-  },
-  isSaving: {
-    type: Boolean,
-    default: false,
-  },
 });
 
-const emit = defineEmits(['goBack', 'previewArticle', 'showDiff']);
+const emit = defineEmits(['goBack', 'previewArticle']);
 
 const { t } = useI18n();
 const store = useStore();
@@ -58,30 +49,9 @@ const { ARTICLE_STATUS_TYPES } = wootConstants;
 
 const showArticleActionMenu = ref(false);
 
-const pendingChangesPopoverRef = useTemplateRef('pendingChangesPopoverRef');
-
-// Per-article update flag the store already maintains.
-const articleUiFlags = useMapGetter('articles/uiFlags');
-const isUpdatingArticle = computed(
-  () => articleUiFlags.value(props.articleId).isUpdating
-);
-
-// Publishing while a save is still in flight would promote a stale draft, so we show an alert
-const blockedWhileSaving = () => {
-  if (!props.isSaving && !isUpdatingArticle.value) return false;
-  useAlert(t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.SAVE_IN_PROGRESS'));
-  return true;
-};
-
-const isPublished = computed(() => props.status === ARTICLE_STATUSES.PUBLISHED);
-
-const hasPendingChanges = computed(
-  () => isPublished.value && props.pendingChanges
-);
-
 const articleMenuItems = computed(() => {
   const statusOptions = ARTICLE_EDITOR_STATUS_OPTIONS[props.status] ?? [];
-  const items = statusOptions.map(option => {
+  return statusOptions.map(option => {
     const { label, value, icon } = ARTICLE_MENU_ITEMS[option];
     return {
       label: t(label),
@@ -90,17 +60,6 @@ const articleMenuItems = computed(() => {
       icon,
     };
   });
-
-  if (hasPendingChanges.value) {
-    items.push({
-      label: t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.DISCARD_CHANGES'),
-      value: 'discard-draft',
-      action: 'discard-draft',
-      icon: 'i-lucide-undo-2',
-    });
-  }
-
-  return items;
 });
 
 const statusText = computed(() =>
@@ -126,9 +85,8 @@ const getStatusMessage = (status, isSuccess) => {
     : '';
 };
 
-// Pass draftAction (publishDraft/discardDraft) to resolve a draft in the same
-// update; omit it for a plain status change.
-const performStatusUpdate = async (value, draftAction) => {
+const updateArticleStatus = async ({ value }) => {
+  showArticleActionMenu.value = false;
   const status = getArticleStatus(value);
   if (status === ARTICLE_STATUS_TYPES.PUBLISH) {
     isArticlePublishing.value = true;
@@ -136,7 +94,7 @@ const performStatusUpdate = async (value, draftAction) => {
   const { portalSlug } = route.params;
 
   try {
-    await store.dispatch(`articles/${draftAction ?? 'update'}`, {
+    await store.dispatch('articles/update', {
       portalSlug,
       articleId: props.articleId,
       status,
@@ -149,100 +107,12 @@ const performStatusUpdate = async (value, draftAction) => {
     } else if (status === ARTICLE_STATUS_TYPES.PUBLISH) {
       useTrack(PORTALS_EVENTS.PUBLISH_ARTICLE);
     }
+    isArticlePublishing.value = false;
   } catch (error) {
     useAlert(error?.message ?? getStatusMessage(status, false));
-  } finally {
     isArticlePublishing.value = false;
   }
 };
-
-const updateArticleStatus = ({ value }) => {
-  showArticleActionMenu.value = false;
-  // Leaving published with unsaved draft edits — ask whether to apply or discard
-  // first; the popover applies the status itself once resolved.
-  if (hasPendingChanges.value) {
-    pendingChangesPopoverRef.value?.open(getArticleStatus(value));
-    return;
-  }
-  performStatusUpdate(value);
-};
-
-const publishDraftChanges = async () => {
-  isArticlePublishing.value = true;
-  const { portalSlug } = route.params;
-  try {
-    await store.dispatch('articles/publishDraft', {
-      portalSlug,
-      articleId: props.articleId,
-    });
-    useAlert(t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PUBLISH_CHANGES_SUCCESS'));
-    useTrack(PORTALS_EVENTS.PUBLISH_ARTICLE);
-  } catch (error) {
-    useAlert(
-      error?.message ??
-        t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PUBLISH_CHANGES_ERROR')
-    );
-  } finally {
-    isArticlePublishing.value = false;
-  }
-};
-
-const discardDraftChanges = async () => {
-  const { portalSlug } = route.params;
-  try {
-    await store.dispatch('articles/discardDraft', {
-      portalSlug,
-      articleId: props.articleId,
-    });
-    useAlert(t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.DISCARD_CHANGES_SUCCESS'));
-  } catch (error) {
-    useAlert(
-      error?.message ??
-        t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.DISCARD_CHANGES_ERROR')
-    );
-  }
-};
-
-const onPrimaryAction = () => {
-  if (blockedWhileSaving()) return;
-  if (hasPendingChanges.value) {
-    publishDraftChanges();
-  } else if (props.pendingChanges) {
-    // Promote leftover draft edits on publish instead of republishing stale content.
-    performStatusUpdate(ARTICLE_STATUSES.PUBLISHED, 'publishDraft');
-  } else {
-    updateArticleStatus({ value: ARTICLE_STATUSES.PUBLISHED });
-  }
-};
-
-const onMenuAction = event => {
-  showArticleActionMenu.value = false;
-  // Don't resolve a draft while an autosave is still in flight — it could land
-  // after and recreate the draft we just discarded/applied.
-  if (blockedWhileSaving()) return;
-  if (event.action === 'discard-draft') {
-    discardDraftChanges();
-  } else {
-    updateArticleStatus(event);
-  }
-};
-
-// The popover applies the draft + status itself; we just surface the outcome.
-const onDraftResolved = status => {
-  useAlert(getStatusMessage(status, true));
-  if (status === ARTICLE_STATUS_TYPES.ARCHIVE) {
-    useTrack(PORTALS_EVENTS.ARCHIVE_ARTICLE, { uiFrom: 'header' });
-  } else if (status === ARTICLE_STATUS_TYPES.PUBLISH) {
-    useTrack(PORTALS_EVENTS.PUBLISH_ARTICLE);
-  }
-};
-
-const onDraftFailed = error => {
-  useAlert(
-    error?.message ??
-      t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PUBLISH_CHANGES_ERROR')
-  );
-};
 </script>
 
 <template>
@@ -257,24 +127,13 @@ const onDraftFailed = error => {
       @click="onClickGoBack"
     />
     <div class="flex items-center gap-4">
-      <button
-        v-if="hasPendingChanges"
-        type="button"
-        data-diff-toggle
-        :title="t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.VIEW_CHANGES')"
-        class="flex items-center gap-1.5 px-2 py-1 text-xs font-medium transition-colors rounded-lg cursor-pointer text-n-amber-11 bg-n-amber-3 outline outline-1 outline-n-amber-5 hover:bg-n-amber-4"
-        @click="emit('showDiff')"
-      >
-        <span class="rounded-full size-1.5 bg-n-amber-9 shrink-0" />
-        {{ t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PENDING_CHANGES') }}
-      </button>
       <span
         v-if="isUpdating || isSaved"
         class="text-xs font-medium transition-all duration-300 text-n-slate-11"
       >
         {{ statusText }}
       </span>
-      <div class="relative flex items-center gap-2">
+      <div class="flex items-center gap-2">
         <Button
           :label="t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PREVIEW')"
           color="slate"
@@ -284,21 +143,17 @@ const onDraftFailed = error => {
         />
         <ButtonGroup class="flex items-center">
           <Button
-            :label="
-              hasPendingChanges
-                ? t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PUBLISH_CHANGES')
-                : t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PUBLISH')
-            "
+            :label="t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PUBLISH')"
             size="sm"
             class="ltr:rounded-r-none rtl:rounded-l-none"
             no-animation
             :is-loading="isArticlePublishing"
             :disabled="
+              status === ARTICLE_STATUSES.PUBLISHED ||
               !articleId ||
-              isArticlePublishing ||
-              (isPublished && !hasPendingChanges)
+              isArticlePublishing
             "
-            @click="onPrimaryAction"
+            @click="updateArticleStatus({ value: ARTICLE_STATUSES.PUBLISHED })"
           />
           <div class="relative">
             <OnClickOutside @trigger="showArticleActionMenu = false">
@@ -314,17 +169,11 @@ const onDraftFailed = error => {
                 v-if="showArticleActionMenu"
                 :menu-items="articleMenuItems"
                 class="mt-2 ltr:right-0 rtl:left-0 top-full"
-                @action="onMenuAction($event)"
+                @action="updateArticleStatus($event)"
               />
             </OnClickOutside>
           </div>
         </ButtonGroup>
-        <ArticlePendingChangesPopover
-          ref="pendingChangesPopoverRef"
-          :article-id="articleId"
-          @resolved="onDraftResolved"
-          @failed="onDraftFailed"
-        />
       </div>
     </div>
   </div>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticlePendingChangesPopover.vue

@@ -1,132 +0,0 @@
-<script setup>
-import { ref, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useRoute } from 'vue-router';
-import { useStore, useMapGetter } from 'dashboard/composables/store';
-import { onKeyStroke } from '@vueuse/core';
-import { vOnClickOutside } from '@vueuse/components';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  articleId: {
-    type: Number,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['resolved', 'failed']);
-
-const { t } = useI18n();
-const store = useStore();
-const route = useRoute();
-
-const isOpen = ref(false);
-const requestedStatus = ref(null);
-// Which button is in flight, so only that one shows the spinner.
-const activeAction = ref(null);
-
-const articleUiFlags = useMapGetter('articles/uiFlags');
-const isLoading = computed(
-  () => articleUiFlags.value(props.articleId).isUpdating
-);
-
-// Open the confirmation for a target status; resolving it also applies that status.
-const open = status => {
-  requestedStatus.value = status;
-  activeAction.value = null;
-  isOpen.value = true;
-};
-
-const close = () => {
-  isOpen.value = false;
-};
-
-// Don't let a click-outside or Escape dismiss the popover mid-action.
-const dismiss = () => {
-  if (!isLoading.value) close();
-};
-
-const resolve = async draftAction => {
-  activeAction.value = draftAction === 'publishDraft' ? 'apply' : 'discard';
-  try {
-    await store.dispatch(`articles/${draftAction}`, {
-      portalSlug: route.params.portalSlug,
-      articleId: props.articleId,
-      status: requestedStatus.value,
-    });
-    emit('resolved', requestedStatus.value);
-    close();
-  } catch (error) {
-    emit('failed', error);
-  }
-};
-
-const onApply = () => resolve('publishDraft');
-const onDiscard = () => resolve('discardDraft');
-
-onKeyStroke('Escape', () => {
-  if (isOpen.value) dismiss();
-});
-
-defineExpose({ open, close });
-</script>
-
-<template>
-  <div
-    v-show="isOpen"
-    v-on-click-outside="dismiss"
-    class="absolute z-50 flex flex-col gap-4 p-4 mt-2 outline outline-1 shadow-lg w-96 end-0 top-full rounded-xl bg-n-alpha-3 backdrop-blur-[100px] outline-n-container"
-  >
-    <div class="flex items-start justify-between gap-2">
-      <div class="flex flex-col gap-1">
-        <h3 class="text-base font-medium text-n-slate-12">
-          {{ t('HELP_CENTER.EDIT_ARTICLE_PAGE.PENDING_CHANGES_POPOVER.TITLE') }}
-        </h3>
-        <p class="mb-0 text-sm text-n-slate-11">
-          {{
-            t(
-              'HELP_CENTER.EDIT_ARTICLE_PAGE.PENDING_CHANGES_POPOVER.DESCRIPTION'
-            )
-          }}
-        </p>
-      </div>
-      <Button
-        icon="i-lucide-x"
-        variant="ghost"
-        color="slate"
-        size="xs"
-        class="shrink-0 -me-1 -mt-1"
-        :disabled="isLoading"
-        @click="close"
-      />
-    </div>
-    <div class="flex items-center justify-between gap-2">
-      <Button
-        type="button"
-        variant="faded"
-        color="ruby"
-        size="sm"
-        class="flex-1"
-        :is-loading="isLoading && activeAction === 'discard'"
-        :disabled="isLoading"
-        :label="
-          t('HELP_CENTER.EDIT_ARTICLE_PAGE.PENDING_CHANGES_POPOVER.DISCARD')
-        "
-        @click="onDiscard"
-      />
-      <Button
-        type="button"
-        color="blue"
-        size="sm"
-        class="flex-1"
-        :is-loading="isLoading && activeAction === 'apply'"
-        :disabled="isLoading"
-        :label="
-          t('HELP_CENTER.EDIT_ARTICLE_PAGE.PENDING_CHANGES_POPOVER.APPLY')
-        "
-        @click="onApply"
-      />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticleList.vue

@@ -1,19 +1,15 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { ref, computed, watch } from 'vue';
+import Draggable from 'vuedraggable';
 import { useMapGetter, useStore } from 'dashboard/composables/store.js';
 import { useRouter, useRoute } from 'vue-router';
 import { useI18n } from 'vue-i18n';
 import { useAlert, useTrack } from 'dashboard/composables';
 import { PORTALS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import {
-  getArticleStatus,
-  ARTICLE_STATUSES,
-} from 'dashboard/helper/portalHelper.js';
+import { getArticleStatus } from 'dashboard/helper/portalHelper.js';
 import wootConstants from 'dashboard/constants/globals';
-import { hasPendingChanges } from 'dashboard/helper/articleDiffHelper';
 
 import ArticleCard from 'dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.vue';
-import DraggableReorderList from 'dashboard/components-next/DraggableReorderList/DraggableReorderList.vue';
 
 const props = defineProps({
   articles: {
@@ -32,22 +28,9 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
-  currentPage: {
-    type: Number,
-    default: 1,
-  },
-  totalPages: {
-    type: Number,
-    default: 1,
-  },
 });
 
-const emit = defineEmits([
-  'translateArticle',
-  'toggleSelect',
-  'navigatePage',
-  'dragging',
-]);
+const emit = defineEmits(['translateArticle', 'toggleSelect']);
 
 const { ARTICLE_STATUS_TYPES } = wootConstants;
 
@@ -56,14 +39,14 @@ const route = useRoute();
 const store = useStore();
 const { t } = useI18n();
 
+const localArticles = ref(props.articles);
 const hoveredArticleId = ref(null);
 
 const dragEnabled = computed(() => {
-  const canReorder = props.articles?.length > 1 || props.totalPages > 1;
   return (
     props.isCategoryArticles &&
     !props.isSearching &&
-    canReorder &&
+    localArticles.value?.length > 1 &&
     props.selectedArticleIds.size === 0
   );
 });
@@ -80,10 +63,6 @@ const handleCardHover = (isHovered, id) => {
 
 const getCategoryById = useMapGetter('categories/categoryById');
 
-const getCategory = categoryId => {
-  return getCategoryById.value(categoryId) || { name: '', icon: '' };
-};
-
 const openArticle = id => {
   const { tab, categorySlug, locale } = route.params;
   if (props.isCategoryArticles) {
@@ -104,25 +83,38 @@ const openArticle = id => {
   }
 };
 
-const onReorder = async positionsHash => {
-  const [movedId] = Object.keys(positionsHash);
-  // A same-page reorder updates optimistically in the store, so it needs no
-  // refetch. Only a cross-page drop must refresh, to pull the moved article
-  // onto this page in its new spot.
-  const isCrossPage = !props.articles.some(
-    article => String(article.id) === movedId
-  );
+const onReorder = async reorderedGroup => {
   try {
     await store.dispatch('articles/reorder', {
-      reorderedGroup: positionsHash,
+      reorderedGroup,
       portalSlug: route.params.portalSlug,
     });
-    if (isCrossPage) emit('navigatePage', props.currentPage);
   } catch {
     useAlert(t('HELP_CENTER.REORDER_ARTICLE.API.ERROR_MESSAGE'));
   }
 };
 
+const onDragEnd = () => {
+  // Collect and sort existing positions, falling back to index+1 for null/0 values
+  const sortedArticlePositions = localArticles.value
+    .map((article, index) => article.position || index + 1)
+    .sort((a, b) => a - b);
+
+  const orderedArticles = localArticles.value.map(article => article.id);
+
+  // Create a map of article IDs to their new positions
+  const reorderedGroup = orderedArticles.reduce((obj, key, index) => {
+    obj[key] = sortedArticlePositions[index];
+    return obj;
+  }, {});
+
+  onReorder(reorderedGroup);
+};
+
+const getCategory = categoryId => {
+  return getCategoryById.value(categoryId) || { name: '', icon: '' };
+};
+
 const getStatusMessage = (status, isSuccess) => {
   const messageType = isSuccess ? 'SUCCESS' : 'ERROR';
   const statusMap = {
@@ -149,24 +141,6 @@ const updateArticlesMeta = () => {
   });
 };
 
-const refreshArticleMeta = async () => {
-  await updateArticlesMeta();
-  await updatePortalMeta();
-};
-
-// The card's pending-changes popover applies the status itself; surface the result.
-const onDraftResolved = status => {
-  useAlert(getStatusMessage(status, true));
-  refreshArticleMeta();
-};
-
-const onDraftFailed = error => {
-  useAlert(
-    error?.message ||
-      t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PUBLISH_CHANGES_ERROR')
-  );
-};
-
 const handleArticleAction = async (action, { status, id }) => {
   const { portalSlug } = route.params;
   try {
@@ -176,14 +150,6 @@ const handleArticleAction = async (action, { status, id }) => {
         articleId: id,
       });
       useAlert(t('HELP_CENTER.DELETE_ARTICLE.API.SUCCESS_MESSAGE'));
-    } else if (action === 'discard-draft') {
-      await store.dispatch('articles/discardDraft', {
-        portalSlug,
-        articleId: id,
-      });
-      useAlert(
-        t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.DISCARD_CHANGES_SUCCESS')
-      );
     } else {
       await store.dispatch('articles/update', {
         portalSlug,
@@ -198,16 +164,15 @@ const handleArticleAction = async (action, { status, id }) => {
         useTrack(PORTALS_EVENTS.PUBLISH_ARTICLE);
       }
     }
-    await refreshArticleMeta();
+    await updateArticlesMeta();
+    await updatePortalMeta();
   } catch (error) {
-    const fallbackMessage =
-      {
-        delete: t('HELP_CENTER.DELETE_ARTICLE.API.ERROR_MESSAGE'),
-        'discard-draft': t(
-          'HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.DISCARD_CHANGES_ERROR'
-        ),
-      }[action] ?? getStatusMessage(status, false);
-    useAlert(error?.message || fallbackMessage);
+    const errorMessage =
+      error?.message ||
+      (action === 'delete'
+        ? t('HELP_CENTER.DELETE_ARTICLE.API.ERROR_MESSAGE')
+        : getStatusMessage(status, false));
+    useAlert(errorMessage);
   }
 };
 
@@ -219,51 +184,54 @@ const updateArticle = ({ action, value, id }) => {
   const status = action !== 'delete' ? getArticleStatus(value) : null;
   handleArticleAction(action, { status, id });
 };
+
+// Watch for changes in the articles prop and update the localArticles ref
+watch(
+  () => props.articles,
+  newArticles => {
+    localArticles.value = newArticles;
+  },
+  { deep: true }
+);
 </script>
 
 <template>
-  <DraggableReorderList
-    :items="articles"
+  <Draggable
+    v-model="localArticles"
     :disabled="!dragEnabled"
-    :current-page="currentPage"
-    :total-pages="totalPages"
-    @reorder="onReorder"
-    @navigate-page="page => emit('navigatePage', page)"
-    @dragging="value => emit('dragging', value)"
+    item-key="id"
+    tag="ul"
+    ghost-class="article-ghost-class"
+    class="w-full h-full space-y-4"
+    @end="onDragEnd"
   >
-    <template #item="{ item }">
-      <ArticleCard
-        :id="item.id"
-        :title="item.title"
-        :status="item.status"
-        :author="item.author"
-        :category="getCategory(item.category.id)"
-        :views="item.views || 0"
-        :updated-at="item.updatedAt"
-        :is-selected="selectedArticleIds.has(item.id)"
-        :has-pending-changes="
-          item.status === ARTICLE_STATUSES.PUBLISHED && hasPendingChanges(item)
-        "
-        selectable
-        :show-selection-control="shouldShowSelectionControl(item.id)"
-        @open-article="openArticle"
-        @article-action="updateArticle"
-        @draft-resolved="onDraftResolved"
-        @draft-failed="onDraftFailed"
-        @toggle-select="emit('toggleSelect', $event)"
-        @hover="isHovered => handleCardHover(isHovered, item.id)"
-      />
+    <template #item="{ element }">
+      <li class="list-none rounded-2xl">
+        <ArticleCard
+          :id="element.id"
+          :key="element.id"
+          :title="element.title"
+          :status="element.status"
+          :author="element.author"
+          :category="getCategory(element.category.id)"
+          :views="element.views || 0"
+          :updated-at="element.updatedAt"
+          :is-selected="selectedArticleIds.has(element.id)"
+          selectable
+          :show-selection-control="shouldShowSelectionControl(element.id)"
+          :class="{ 'cursor-grab': dragEnabled }"
+          @open-article="openArticle"
+          @article-action="updateArticle"
+          @toggle-select="emit('toggleSelect', $event)"
+          @hover="isHovered => handleCardHover(isHovered, element.id)"
+        />
+      </li>
     </template>
-    <template #ghost="{ item }">
-      <ArticleCard
-        :id="item.id"
-        :title="item.title"
-        :status="item.status"
-        :author="item.author"
-        :category="getCategory(item.category.id)"
-        :views="item.views || 0"
-        :updated-at="item.updatedAt"
-      />
-    </template>
-  </DraggableReorderList>
+  </Draggable>
 </template>
+
+<style lang="scss" scoped>
+.article-ghost-class {
+  @apply opacity-50 bg-n-solid-1;
+}
+</style>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.vue

@@ -3,15 +3,10 @@ import { ref, computed, watch } from 'vue';
 import { useRouter, useRoute } from 'vue-router';
 import { useI18n } from 'vue-i18n';
 import { OnClickOutside } from '@vueuse/components';
-import { useStore, useMapGetter } from 'dashboard/composables/store.js';
+import { useMapGetter } from 'dashboard/composables/store.js';
 import { useConfig } from 'dashboard/composables/useConfig';
 import { debounce } from '@chatwoot/utils';
-import {
-  ARTICLE_TABS,
-  CATEGORY_ALL,
-  ARTICLE_STATUSES,
-} from 'dashboard/helper/portalHelper';
-import { hasPendingChanges } from 'dashboard/helper/articleDiffHelper';
+import { ARTICLE_TABS, CATEGORY_ALL } from 'dashboard/helper/portalHelper';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { useAlert } from 'dashboard/composables';
 import articlesAPI from 'dashboard/api/helpCenter/articles';
@@ -65,7 +60,6 @@ const emit = defineEmits([
 
 const router = useRouter();
 const route = useRoute();
-const store = useStore();
 const { t } = useI18n();
 
 const isSwitchingPortal = useMapGetter('portals/isSwitchingPortal');
@@ -76,7 +70,6 @@ const isFeatureEnabledonAccount = useMapGetter(
 );
 
 const selectedArticleIds = ref(new Set());
-const isArticleDragging = ref(false);
 const deleteConfirmDialogRef = ref(null);
 const isCategoryMenuOpen = ref(false);
 const searchQuery = ref(route.query.search || '');
@@ -155,8 +148,6 @@ const articlesCount = computed(() => {
   return Number(countMap[tab] || countMap['']);
 });
 
-const totalPages = computed(() => Math.ceil(articlesCount.value / 25) || 1);
-
 const showArticleHeaderControls = computed(
   () => !props.isCategoryArticles && !isSwitchingPortal.value
 );
@@ -233,46 +224,15 @@ const onBulkActionSuccess = message => {
 };
 
 const bulkUpdateStatus = async status => {
-  const selectedIds = [...selectedArticleIds.value];
-  const { portalSlug } = route.params;
-
-  const pendingIds = props.articles
-    .filter(
-      article =>
-        selectedIds.includes(article.id) &&
-        article.status === ARTICLE_STATUSES.PUBLISHED &&
-        hasPendingChanges(article)
-    )
-    .map(article => article.id);
-
-  // Publish promotes each pending draft; other status changes skip them.
-  const isPublishing = status === ARTICLE_STATUSES.PUBLISHED;
-  const draftIds = isPublishing ? pendingIds : [];
-  const skippedCount = isPublishing ? 0 : pendingIds.length;
-  const articleIds = selectedIds.filter(id => !pendingIds.includes(id));
-
-  if (!articleIds.length && !draftIds.length) {
-    useAlert(t('HELP_CENTER.ARTICLES_PAGE.BULK_ACTIONS.STATUS_SKIPPED_ALL'));
-    return;
-  }
-
   try {
-    if (articleIds.length) {
-      await articlesAPI.bulkUpdateStatus({ portalSlug, articleIds, status });
-    }
-    await Promise.all(
-      draftIds.map(articleId =>
-        store.dispatch('articles/publishDraft', { portalSlug, articleId })
-      )
-    );
+    await articlesAPI.bulkUpdateStatus({
+      portalSlug: route.params.portalSlug,
+      articleIds: [...selectedArticleIds.value],
+      status,
+    });
     onBulkActionSuccess(
       t('HELP_CENTER.ARTICLES_PAGE.BULK_ACTIONS.STATUS_SUCCESS')
     );
-    if (skippedCount) {
-      useAlert(
-        t('HELP_CENTER.ARTICLES_PAGE.BULK_ACTIONS.STATUS_SKIPPED', skippedCount)
-      );
-    }
   } catch (error) {
     useAlert(
       error?.message || t('HELP_CENTER.ARTICLES_PAGE.BULK_ACTIONS.STATUS_ERROR')
@@ -383,7 +343,7 @@ watch(
     </template>
     <template #content>
       <div
-        v-if="isLoading && !isArticleDragging"
+        v-if="isLoading"
         class="flex items-center justify-center py-10 text-n-slate-11"
       >
         <Spinner />
@@ -493,13 +453,9 @@ watch(
           :is-category-articles="isCategoryArticles"
           :is-searching="isSearching"
           :selected-article-ids="selectedArticleIds"
-          :current-page="Number(meta.currentPage)"
-          :total-pages="totalPages"
           class="relative z-0"
           @translate-article="handleTranslateArticle"
           @toggle-select="handleToggleSelect"
-          @navigate-page="handlePageChange"
-          @dragging="isArticleDragging = $event"
         />
       </template>
       <ArticleEmptyState

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleList.vue

@@ -2,7 +2,6 @@
 import { ref } from 'vue';
 import LocaleCard from 'dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue';
 import LocaleContentDialog from 'dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleContentDialog.vue';
-import PopularContentDialog from 'dashboard/components-next/HelpCenter/Pages/LocalePage/PopularContentDialog.vue';
 import { useStore } from 'dashboard/composables/store';
 import { useAlert, useTrack } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
@@ -27,7 +26,6 @@ const route = useRoute();
 const { uiSettings, updateUISettings } = useUISettings();
 
 const contentDialogRef = ref(null);
-const popularContentDialogRef = ref(null);
 
 const isLocaleDefault = code => {
   return props.portal?.meta?.default_locale === code;
@@ -156,8 +154,6 @@ const handleAction = ({ action }, localeCode) => {
     publishLocale({ localeCode: localeCode });
   } else if (action === 'customize-content') {
     contentDialogRef.value.openForLocale(localeCode);
-  } else if (action === 'select-popular-content') {
-    popularContentDialogRef.value.openForLocale(localeCode);
   } else if (action === 'delete') {
     deletePortalLocale({ localeCode: localeCode });
   }
@@ -178,6 +174,5 @@ const handleAction = ({ action }, localeCode) => {
       @action="handleAction($event, locale.code)"
     />
     <LocaleContentDialog ref="contentDialogRef" :portal="portal" />
-    <PopularContentDialog ref="popularContentDialogRef" :portal="portal" />
   </ul>
 </template>

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/PopularContentDialog.vue

@@ -1,235 +0,0 @@
-<script setup>
-import { ref, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useDebounceFn } from '@vueuse/core';
-import { useStore } from 'dashboard/composables/store';
-import { useAlert } from 'dashboard/composables';
-import { useAbortableRequest } from 'dashboard/composables/useAbortableRequest';
-import categoriesAPI from 'dashboard/api/helpCenter/categories';
-import articlesAPI from 'dashboard/api/helpCenter/articles';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-import ReorderableMultiSelect from 'dashboard/components-next/combobox/ReorderableMultiSelect.vue';
-
-const props = defineProps({
-  portal: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const MAX_CATEGORIES = 3;
-const MAX_ARTICLES = 6;
-const KEY = 'HELP_CENTER.LOCALES_PAGE.POPULAR_CONTENT_DIALOG';
-
-const { t } = useI18n();
-const store = useStore();
-
-const dialogRef = ref(null);
-const activeLocale = ref('');
-// One flag per picker so each shows its skeleton until its own data loads.
-const categoriesLoading = ref(false);
-const { run: runArticleRequest, isPending: articlesLoading } =
-  useAbortableRequest();
-
-const categoryOptions = ref([]);
-const selectedCategoryIds = ref([]);
-
-// Articles are searched server-side, so cache options for selected items that
-// fall outside the current results.
-const articleResults = ref([]);
-const articleOptionById = ref({});
-const selectedArticleIds = ref([]);
-
-const popularContent = computed(
-  () => props.portal?.config?.popular_content || {}
-);
-
-const articleOptions = computed(() => {
-  const options = new Map();
-  selectedArticleIds.value.forEach(id => {
-    if (articleOptionById.value[id])
-      options.set(id, articleOptionById.value[id]);
-  });
-  articleResults.value.forEach(option => options.set(option.value, option));
-  return [...options.values()];
-});
-
-const toArticleOption = article => ({
-  value: article.id,
-  label: article.title,
-  subtitle: t(`${KEY}.ARTICLES.IN_CATEGORY`, {
-    category: article.category?.name || t(`${KEY}.ARTICLES.UNCATEGORIZED`),
-  }),
-});
-
-const fetchCategories = async localeCode => {
-  const {
-    data: { payload },
-  } = await categoriesAPI.get({
-    portalSlug: props.portal?.slug,
-    locale: localeCode,
-  });
-  return payload.map(category => ({
-    value: category.id,
-    label: category.name,
-    subtitle: t(`${KEY}.CATEGORIES.ARTICLES_COUNT`, {
-      count: category.meta?.articles_count || 0,
-    }),
-    icon: category.icon,
-    iconColor: category.icon_color,
-  }));
-};
-
-const requestArticles = async (query, signal) => {
-  const { data } = await articlesAPI.getArticles({
-    pageNumber: 1,
-    portalSlug: props.portal?.slug,
-    locale: activeLocale.value,
-    status: 'published',
-    query,
-    signal,
-  });
-  articleResults.value = data.payload.map(article => {
-    const option = toArticleOption(article);
-    articleOptionById.value[article.id] = option;
-    return option;
-  });
-};
-
-const searchArticles = (query = '') =>
-  runArticleRequest(signal => requestArticles(query, signal));
-
-const onArticleSearch = useDebounceFn(searchArticles, 300);
-
-// Resolve options for pre-selected articles that aren't in the current results.
-const cacheSelectedArticleOptions = async () => {
-  const unknownIds = selectedArticleIds.value.filter(
-    id => !articleOptionById.value[id]
-  );
-  await Promise.all(
-    unknownIds.map(async id => {
-      try {
-        const { data } = await articlesAPI.getArticle({
-          id,
-          portalSlug: props.portal?.slug,
-        });
-        articleOptionById.value[id] = toArticleOption(data.payload);
-      } catch {
-        // Deleted since it was picked; leave it for the id fallback.
-      }
-    })
-  );
-};
-
-const loadCategories = async localeCode => {
-  categoriesLoading.value = true;
-  try {
-    const options = await fetchCategories(localeCode);
-    // Reopened for another locale mid-flight; drop the stale response.
-    if (localeCode !== activeLocale.value) return;
-    categoryOptions.value = options;
-  } catch (error) {
-    useAlert(error?.message || t(`${KEY}.API.ERROR_MESSAGE`));
-  } finally {
-    if (localeCode === activeLocale.value) categoriesLoading.value = false;
-  }
-};
-
-const loadArticles = async () => {
-  try {
-    await runArticleRequest(signal =>
-      Promise.all([cacheSelectedArticleOptions(), requestArticles('', signal)])
-    );
-  } catch (error) {
-    useAlert(error?.message || t(`${KEY}.API.ERROR_MESSAGE`));
-  }
-};
-
-const openForLocale = localeCode => {
-  const existing = popularContent.value[localeCode] || {};
-  activeLocale.value = localeCode;
-  selectedCategoryIds.value = [...(existing.category_ids || [])];
-  selectedArticleIds.value = [...(existing.article_ids || [])];
-  categoryOptions.value = [];
-  articleResults.value = [];
-  articleOptionById.value = {};
-  dialogRef.value?.open();
-
-  loadCategories(localeCode);
-  loadArticles();
-};
-
-const onConfirm = async () => {
-  const updated = { ...popularContent.value };
-  const entry = {
-    category_ids: selectedCategoryIds.value,
-    article_ids: selectedArticleIds.value,
-  };
-
-  if (entry.category_ids.length || entry.article_ids.length) {
-    updated[activeLocale.value] = entry;
-  } else {
-    delete updated[activeLocale.value];
-  }
-
-  try {
-    await store.dispatch('portals/update', {
-      portalSlug: props.portal?.slug,
-      config: { popular_content: updated },
-    });
-    dialogRef.value?.close();
-    useAlert(t(`${KEY}.API.SUCCESS_MESSAGE`));
-  } catch (error) {
-    useAlert(error?.message || t(`${KEY}.API.ERROR_MESSAGE`));
-  }
-};
-
-defineExpose({ openForLocale });
-</script>
-
-<template>
-  <Dialog
-    ref="dialogRef"
-    type="edit"
-    :title="t(`${KEY}.TITLE`)"
-    :description="t(`${KEY}.DESCRIPTION`)"
-    :confirm-button-label="t(`${KEY}.CONFIRM`)"
-    @confirm="onConfirm"
-  >
-    <div class="flex flex-col gap-5">
-      <ReorderableMultiSelect
-        v-model="selectedCategoryIds"
-        :options="categoryOptions"
-        :max="MAX_CATEGORIES"
-        :label="t(`${KEY}.CATEGORIES.LABEL`)"
-        :add-label="t(`${KEY}.ADD_ANOTHER`)"
-        :search-placeholder="t(`${KEY}.SEARCH`)"
-        :empty-state="t(`${KEY}.EMPTY`)"
-        fallback-icon="i-lucide-folder"
-        :loading="categoriesLoading"
-      >
-        <template #counter="{ remaining }">
-          {{ t(`${KEY}.SLOTS_LEFT`, { count: remaining }) }}
-        </template>
-        <template #note>{{ t(`${KEY}.OVERRIDING_DEFAULTS`) }}</template>
-      </ReorderableMultiSelect>
-      <ReorderableMultiSelect
-        v-model="selectedArticleIds"
-        server-search
-        :options="articleOptions"
-        :max="MAX_ARTICLES"
-        :label="t(`${KEY}.ARTICLES.LABEL`)"
-        :add-label="t(`${KEY}.ADD_ANOTHER`)"
-        :search-placeholder="t(`${KEY}.SEARCH`)"
-        :empty-state="t(`${KEY}.EMPTY`)"
-        :loading="articlesLoading"
-        @search="onArticleSearch"
-      >
-        <template #counter="{ remaining }">
-          {{ t(`${KEY}.SLOTS_LEFT`, { count: remaining }) }}
-        </template>
-        <template #note>{{ t(`${KEY}.OVERRIDING_DEFAULTS`) }}</template>
-      </ReorderableMultiSelect>
-    </div>
-  </Dialog>
-</template>

app/javascript/dashboard/components-next/banner/Banner.vue

@@ -61,10 +61,10 @@ const triggerAction = () => {
     <div>
       <slot />
     </div>
-    <div class="flex-shrink-0">
+    <div>
       <button
         v-if="actionLabel"
-        class="px-3 py-1 w-auto grid place-content-center rounded-lg whitespace-nowrap"
+        class="px-3 py-1 w-auto grid place-content-center rounded-lg"
         :class="buttonClass"
         @click="triggerAction"
       >

app/javascript/dashboard/components-next/button/ConfirmButton.vue

@@ -14,7 +14,6 @@ const props = defineProps({
   icon: { type: [String, Object, Function], default: '' },
   trailingIcon: { type: Boolean, default: false },
   isLoading: { type: Boolean, default: false },
-  disabled: { type: Boolean, default: false },
 });
 
 const emit = defineEmits(['click']);
@@ -62,7 +61,6 @@ const handleClick = () => {
       :icon="icon"
       :trailing-icon="trailingIcon"
       :is-loading="isLoading"
-      :disabled="disabled"
       @click="handleClick"
       @blur="resetConfirmMode"
     >

app/javascript/dashboard/components-next/captain/PageLayout.vue

@@ -182,8 +182,7 @@ const handleCreateAssistant = () => {
             </div>
           </div>
 
-          <div class="flex items-center gap-2">
-            <slot name="headerActions" />
+          <div class="flex gap-2">
             <slot name="search" />
             <div
               v-if="!showPaywall && buttonLabel"

app/javascript/dashboard/components-next/captain/assistant/AddNewScenariosDialog.vue

@@ -107,7 +107,6 @@ const onClickCancel = () => {
 
         <TextArea
           v-model="state.description"
-          :max-length="500"
           :label="
             t('CAPTAIN.ASSISTANTS.SCENARIOS.ADD.NEW.FORM.DESCRIPTION.LABEL')
           "

app/javascript/dashboard/components-next/captain/assistant/DocumentCard.vue

@@ -66,10 +66,6 @@ const props = defineProps({
     type: Number,
     default: null,
   },
-  responsesCount: {
-    type: Number,
-    default: 0,
-  },
   isSelected: {
     type: Boolean,
     default: false,
@@ -116,10 +112,10 @@ const showSyncStatus = computed(() => !isPdf.value);
 const menuItems = computed(() => {
   const allOptions = [
     {
-      label: t('CAPTAIN.DOCUMENTS.OPTIONS.VIEW_DETAILS'),
-      value: 'viewDetails',
-      action: 'viewDetails',
-      icon: 'i-lucide-eye',
+      label: t('CAPTAIN.DOCUMENTS.OPTIONS.VIEW_RELATED_RESPONSES'),
+      value: 'viewRelatedQuestions',
+      action: 'viewRelatedQuestions',
+      icon: 'i-ph-tree-view-duotone',
     },
   ];
 
@@ -147,9 +143,6 @@ const menuItems = computed(() => {
 });
 
 const createdAtLabel = computed(() => dynamicTime(props.createdAt));
-const responsesCountLabel = computed(() =>
-  t('CAPTAIN.DOCUMENTS.FAQ_COUNT', { n: props.responsesCount })
-);
 
 const displayLink = computed(() =>
   isPdf.value
@@ -165,10 +158,6 @@ const handleAction = ({ action, value }) => {
   emit('action', { action, value, id: props.id });
 };
 
-const handleViewDetails = () => {
-  emit('action', { action: 'viewDetails', id: props.id });
-};
-
 const handleRetry = () => {
   emit('action', { action: 'sync', id: props.id });
 };
@@ -188,13 +177,9 @@ const handleRetry = () => {
       <Checkbox v-model="modelValue" />
     </div>
     <div class="flex gap-1 justify-between w-full">
-      <button
-        type="button"
-        class="p-0 text-base text-left bg-transparent border-0 outline-transparent text-n-slate-12 line-clamp-1 underline-offset-2 hover:underline focus-visible:underline"
-        @click="handleViewDetails"
-      >
+      <span class="text-base text-n-slate-12 line-clamp-1">
         {{ name }}
-      </button>
+      </span>
       <div v-if="showMenu" class="flex gap-2 items-center">
         <div
           v-on-clickaway="() => toggleDropdown(false)"
@@ -243,9 +228,6 @@ const handleRetry = () => {
         <Icon :icon="linkIcon" class="shrink-0" />
         <span class="truncate">{{ displayLink }}</span>
       </span>
-      <span class="text-sm shrink-0 text-n-slate-11">
-        {{ responsesCountLabel }}
-      </span>
       <DocumentSyncStatus
         v-if="showSyncStatus"
         :status="syncStatus"

app/javascript/dashboard/components-next/captain/assistant/ScenariosCard.vue

@@ -213,7 +213,6 @@ const renderInstruction = instruction => () =>
 
       <TextArea
         v-model="state.description"
-        :max-length="500"
         :label="
           t('CAPTAIN.ASSISTANTS.SCENARIOS.ADD.NEW.FORM.DESCRIPTION.LABEL')
         "

app/javascript/dashboard/components-next/captain/pageComponents/assistant/AssistantForm.vue

@@ -122,7 +122,6 @@ watch(
 
     <Editor
       v-model="state.description"
-      :max-length="500"
       :label="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.LABEL')"
       :placeholder="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.PLACEHOLDER')"
       :message="formErrors.description"

app/javascript/dashboard/components-next/captain/pageComponents/assistant/settings/AssistantBasicSettingsForm.vue

@@ -117,7 +117,6 @@ watch(
 
     <Editor
       v-model="state.description"
-      :max-length="500"
       :label="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.LABEL')"
       :placeholder="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.PLACEHOLDER')"
       :message="formErrors.description"

app/javascript/dashboard/components-next/captain/pageComponents/assistant/settings/AssistantSystemSettingsForm.vue

@@ -29,6 +29,7 @@ const initialState = {
   handoffMessage: '',
   resolutionMessage: '',
   instructions: '',
+  temperature: 1,
 };
 
 const state = reactive({ ...initialState });
@@ -56,6 +57,7 @@ const updateStateFromAssistant = assistant => {
   state.handoffMessage = config.handoff_message;
   state.resolutionMessage = config.resolution_message;
   state.instructions = config.instructions;
+  state.temperature = config.temperature || 1;
 };
 
 const handleSystemMessagesUpdate = async () => {
@@ -78,6 +80,7 @@ const handleSystemMessagesUpdate = async () => {
       ...props.assistant.config,
       handoff_message: state.handoffMessage,
       resolution_message: state.resolutionMessage,
+      temperature: state.temperature || 1,
     },
   };
 
@@ -128,6 +131,26 @@ watch(
       class="z-0"
     />
 
+    <div class="flex flex-col gap-2">
+      <label class="text-sm font-medium text-n-slate-12">
+        {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.LABEL') }}
+      </label>
+      <div class="flex items-center gap-4">
+        <input
+          v-model="state.temperature"
+          type="range"
+          min="0"
+          max="1"
+          step="0.1"
+          class="w-full"
+        />
+        <span class="text-sm text-n-slate-12">{{ state.temperature }}</span>
+      </div>
+      <p class="text-sm text-n-slate-11 italic">
+        {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.DESCRIPTION') }}
+      </p>
+    </div>
+
     <div>
       <Button
         :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"

app/javascript/dashboard/components-next/captain/pageComponents/document/DocumentDetails.spec.js

@@ -1,86 +0,0 @@
-import { flushPromises, shallowMount } from '@vue/test-utils';
-import DocumentDetails from './DocumentDetails.vue';
-
-const { dispatch, getterValues } = vi.hoisted(() => ({
-  dispatch: vi.fn(),
-  getterValues: {
-    'captainResponses/getUIFlags': { value: { fetchingList: false } },
-    'captainResponses/getRecords': { value: [] },
-    'captainResponses/getMeta': { value: { totalCount: 26, page: 1 } },
-  },
-}));
-
-vi.mock('dashboard/composables/store', () => ({
-  useStore: () => ({ dispatch }),
-  useMapGetter: key => getterValues[key],
-}));
-
-vi.mock('dashboard/composables', () => ({ useAlert: vi.fn() }));
-
-vi.mock('vue-i18n', () => ({
-  useI18n: () => ({ t: key => key }),
-}));
-
-const captainDocument = {
-  id: 42,
-  name: 'FAQ source',
-  external_link: 'https://example.com/docs',
-  assistant: { id: 7 },
-  content: 'Document content',
-  pdf_document: false,
-};
-
-const DialogStub = {
-  name: 'Dialog',
-  template: '<div><slot /></div>',
-};
-
-const TabBarStub = {
-  name: 'TabBar',
-  template:
-    '<button data-test="faq-tab" @click="$emit(\'tabChanged\', { key: \'faqs\' })" />',
-};
-
-const PaginationFooterStub = {
-  name: 'PaginationFooter',
-  template:
-    '<button data-test="next-page" @click="$emit(\'update:currentPage\', 2)" />',
-};
-
-describe('DocumentDetails', () => {
-  beforeEach(() => {
-    vi.clearAllMocks();
-    dispatch.mockResolvedValue([]);
-  });
-
-  it('requests another FAQ page when the document has more than 25 FAQs', async () => {
-    const wrapper = shallowMount(DocumentDetails, {
-      props: { captainDocument },
-      global: {
-        directives: { dompurifyHtml: {} },
-        stubs: {
-          Dialog: DialogStub,
-          TabBar: TabBarStub,
-          PaginationFooter: PaginationFooterStub,
-        },
-      },
-    });
-
-    await flushPromises();
-
-    expect(dispatch).toHaveBeenCalledWith('captainResponses/get', {
-      page: 1,
-      assistantId: 7,
-      documentId: 42,
-    });
-
-    await wrapper.get('[data-test="faq-tab"]').trigger('click');
-    await wrapper.get('[data-test="next-page"]').trigger('click');
-
-    expect(dispatch).toHaveBeenLastCalledWith('captainResponses/get', {
-      page: 2,
-      assistantId: 7,
-      documentId: 42,
-    });
-  });
-});

app/javascript/dashboard/components-next/captain/pageComponents/document/DocumentDetails.vue

@@ -1,374 +0,0 @@
-<script setup>
-import { ref, computed, onMounted } from 'vue';
-import { useStore, useMapGetter } from 'dashboard/composables/store';
-import { useAlert } from 'dashboard/composables';
-import { useI18n } from 'vue-i18n';
-import { messageTimestamp } from 'shared/helpers/timeHelper';
-import { copyTextToClipboard } from 'shared/helpers/clipboard';
-import MessageFormatter from 'shared/helpers/MessageFormatter';
-import {
-  isSafeHttpLink,
-  formatDocumentLink,
-  getDocumentDisplayPath,
-} from 'shared/helpers/documentHelper';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import TabBar from 'dashboard/components-next/tabbar/TabBar.vue';
-import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
-import ResponseCard from '../../assistant/ResponseCard.vue';
-
-const props = defineProps({
-  captainDocument: {
-    type: Object,
-    required: true,
-  },
-});
-const emit = defineEmits(['close']);
-const TAB_KEYS = {
-  CONTENT: 'content',
-  FAQS: 'faqs',
-};
-const RESPONSES_PER_PAGE = 25;
-const { t } = useI18n();
-const store = useStore();
-const dialogRef = ref(null);
-const documentDetails = computed(() => props.captainDocument);
-const showRawContent = ref(false);
-const activeTabIndex = ref(0);
-
-const uiFlags = useMapGetter('captainResponses/getUIFlags');
-const responses = useMapGetter('captainResponses/getRecords');
-const meta = useMapGetter('captainResponses/getMeta');
-const isFetching = computed(() => uiFlags.value.fetchingList);
-const totalCount = computed(() => meta.value.totalCount || 0);
-const currentPage = computed(() => meta.value.page || 1);
-const showPaginationFooter = computed(
-  () => totalCount.value > RESPONSES_PER_PAGE
-);
-const documentContent = computed(() => documentDetails.value?.content?.trim());
-const documentContentLength = computed(
-  () => documentContent.value?.length || 0
-);
-const isPdf = computed(() => documentDetails.value?.pdf_document);
-const displayUrl = computed(() => documentDetails.value?.display_url);
-const externalLink = computed(() => documentDetails.value?.external_link);
-const sourceHref = computed(() => displayUrl.value || externalLink.value);
-const hasSafeLink = computed(() => isSafeHttpLink(sourceHref.value));
-const displayLink = computed(() => {
-  if (isPdf.value) return formatDocumentLink(externalLink.value);
-  return getDocumentDisplayPath(displayUrl.value || externalLink.value);
-});
-const contentTabLabel = computed(() =>
-  isPdf.value
-    ? t('CAPTAIN.DOCUMENTS.DETAILS.PDF_TAB')
-    : t('CAPTAIN.DOCUMENTS.DETAILS.CONTENT_TAB')
-);
-const tabs = computed(() => [
-  { key: TAB_KEYS.CONTENT, label: contentTabLabel.value },
-  {
-    key: TAB_KEYS.FAQS,
-    label: t('CAPTAIN.DOCUMENTS.RELATED_RESPONSES.TITLE'),
-    count: totalCount.value,
-  },
-]);
-const activeTabKey = computed(() => tabs.value[activeTabIndex.value]?.key);
-const isUnreadableContent = computed(() => {
-  if (!documentContent.value) return false;
-
-  const content = documentContent.value;
-  const sample = content.slice(0, 2000);
-  const characters = Array.from(sample);
-  const nonPrintableCharacters = characters.filter(character => {
-    const charCode = character.charCodeAt(0);
-    return (
-      (charCode <= 31 && ![9, 10, 13].includes(charCode)) ||
-      (charCode >= 127 && charCode <= 159)
-    );
-  });
-  const nonPrintableRatio =
-    nonPrintableCharacters.length / Math.max(characters.length, 1);
-  const replacementCharacterRatio =
-    characters.filter(character => character === '\uFFFD').length /
-    Math.max(characters.length, 1);
-  const hasPdfObjectMarkers =
-    content.includes(' obj') &&
-    content.includes(' endobj') &&
-    content.includes(' stream');
-
-  return (
-    content.startsWith('%PDF') ||
-    hasPdfObjectMarkers ||
-    nonPrintableRatio > 0.02 ||
-    replacementCharacterRatio > 0.05
-  );
-});
-const formattedDocumentContent = computed(() => {
-  if (!documentContent.value || isUnreadableContent.value) return '';
-
-  const formatter = new MessageFormatter(documentContent.value);
-  formatter.disableImageRendering();
-  return formatter.formattedMessage;
-});
-const updatedAtLabel = computed(() => {
-  if (!documentDetails.value?.updated_at) return null;
-  return messageTimestamp(
-    documentDetails.value.updated_at,
-    'MMM d, yyyy h:mm a'
-  );
-});
-const syncedAtLabel = computed(() => {
-  if (!documentDetails.value?.last_synced_at) return null;
-  return messageTimestamp(
-    documentDetails.value.last_synced_at,
-    'MMM d, yyyy h:mm a'
-  );
-});
-
-const handleClose = () => {
-  emit('close');
-};
-
-const handleCopyContent = async () => {
-  try {
-    await copyTextToClipboard(documentContent.value);
-    useAlert(t('CAPTAIN.DOCUMENTS.DETAILS.COPY_SUCCESS'));
-  } catch {
-    useAlert(t('CAPTAIN.DOCUMENTS.DETAILS.COPY_ERROR'));
-  }
-};
-
-const handleTabChanged = tab => {
-  activeTabIndex.value = tabs.value.findIndex(item => item.key === tab.key);
-};
-
-const fetchResponses = (page = 1) => {
-  return store.dispatch('captainResponses/get', {
-    page,
-    assistantId: props.captainDocument.assistant.id,
-    documentId: props.captainDocument.id,
-  });
-};
-
-const handlePageChange = page => {
-  fetchResponses(page);
-};
-
-onMounted(() => {
-  fetchResponses();
-});
-defineExpose({ dialogRef });
-</script>
-
-<template>
-  <Dialog
-    ref="dialogRef"
-    type="edit"
-    :title="documentDetails.name || documentDetails.external_link"
-    :description="t('CAPTAIN.DOCUMENTS.DETAILS.DESCRIPTION')"
-    :show-cancel-button="false"
-    :show-confirm-button="false"
-    overflow-y-auto
-    width="3xl"
-    @close="handleClose"
-  >
-    <div
-      v-if="isFetching"
-      class="flex items-center justify-center py-10 text-n-slate-11"
-    >
-      <Spinner />
-    </div>
-    <div v-else class="flex flex-col gap-6 min-h-48">
-      <section class="flex flex-col gap-3">
-        <div class="grid grid-cols-1 gap-3 sm:grid-cols-3">
-          <div class="flex flex-col gap-1">
-            <span class="text-xs font-medium uppercase text-n-slate-10">
-              {{ t('CAPTAIN.DOCUMENTS.DETAILS.SOURCE') }}
-            </span>
-            <a
-              v-if="hasSafeLink"
-              :href="sourceHref"
-              :title="sourceHref"
-              target="_blank"
-              rel="noopener noreferrer"
-              class="inline-flex items-center min-w-0 gap-1 text-sm text-n-slate-12 hover:underline"
-            >
-              <Icon icon="i-lucide-external-link" class="size-3 shrink-0" />
-              <span class="truncate">{{ displayLink }}</span>
-            </a>
-            <span v-else class="text-sm truncate text-n-slate-12">
-              {{ displayLink }}
-            </span>
-          </div>
-          <div class="flex flex-col gap-1">
-            <span class="text-xs font-medium uppercase text-n-slate-10">
-              {{ t('CAPTAIN.DOCUMENTS.DETAILS.GENERATED_FAQS') }}
-            </span>
-            <span class="text-sm text-n-slate-12">
-              {{ totalCount }}
-            </span>
-          </div>
-          <div class="flex flex-col gap-1">
-            <span class="text-xs font-medium uppercase text-n-slate-10">
-              {{ t('CAPTAIN.DOCUMENTS.DETAILS.LAST_UPDATED') }}
-            </span>
-            <span class="text-sm text-n-slate-12">
-              {{
-                syncedAtLabel ||
-                updatedAtLabel ||
-                t('CAPTAIN.DOCUMENTS.DETAILS.NOT_AVAILABLE')
-              }}
-            </span>
-          </div>
-        </div>
-      </section>
-
-      <TabBar
-        :tabs="tabs"
-        :initial-active-tab="activeTabIndex"
-        @tab-changed="handleTabChanged"
-      />
-
-      <div class="h-[32rem] overflow-y-auto">
-        <section
-          v-if="activeTabKey === TAB_KEYS.CONTENT"
-          class="flex flex-col gap-3"
-        >
-          <div class="flex flex-wrap items-start justify-between gap-3">
-            <div class="flex flex-col gap-1">
-              <h4 class="text-sm font-medium text-n-slate-12">
-                {{
-                  isPdf
-                    ? t('CAPTAIN.DOCUMENTS.DETAILS.PDF_TITLE')
-                    : t('CAPTAIN.DOCUMENTS.DETAILS.CONTENT_TITLE')
-                }}
-              </h4>
-              <span
-                v-if="documentContent && !isPdf"
-                class="text-xs text-n-slate-10"
-              >
-                {{
-                  t('CAPTAIN.DOCUMENTS.DETAILS.CHARACTER_COUNT', {
-                    count: documentContentLength.toLocaleString(),
-                  })
-                }}
-              </span>
-            </div>
-            <div
-              v-if="documentContent && !isPdf"
-              class="flex flex-wrap items-center justify-end gap-4"
-            >
-              <Button
-                :label="
-                  showRawContent
-                    ? t('CAPTAIN.DOCUMENTS.DETAILS.VIEW_PREVIEW')
-                    : t('CAPTAIN.DOCUMENTS.DETAILS.VIEW_RAW')
-                "
-                sm
-                slate
-                link
-                @click="showRawContent = !showRawContent"
-              />
-              <Button
-                :label="t('CAPTAIN.DOCUMENTS.DETAILS.COPY_CONTENT')"
-                icon="i-lucide-copy"
-                sm
-                slate
-                link
-                @click="handleCopyContent"
-              />
-            </div>
-          </div>
-          <div
-            v-if="isPdf"
-            class="rounded-lg border border-n-weak bg-n-alpha-1 p-4 text-sm text-n-slate-11"
-          >
-            <p class="mb-3">
-              {{ t('CAPTAIN.DOCUMENTS.DETAILS.PDF_DESCRIPTION') }}
-            </p>
-            <a
-              v-if="hasSafeLink"
-              :href="sourceHref"
-              :title="sourceHref"
-              target="_blank"
-              rel="noopener noreferrer"
-              class="inline-flex items-center gap-1 font-medium text-n-blue-11 hover:underline"
-            >
-              <Icon icon="i-ph-file-pdf" class="size-4" />
-              {{ displayLink }}
-              <Icon icon="i-lucide-external-link" class="size-3" />
-            </a>
-            <span v-else class="inline-flex items-center gap-1 text-n-slate-12">
-              <Icon icon="i-ph-file-pdf" class="size-4" />
-              {{ displayLink }}
-            </span>
-          </div>
-          <template v-else-if="documentContent">
-            <div
-              v-if="isUnreadableContent && !showRawContent"
-              class="rounded-lg border border-dashed border-n-weak p-4 text-sm text-n-slate-11"
-            >
-              {{ t('CAPTAIN.DOCUMENTS.DETAILS.UNREADABLE_CONTENT') }}
-            </div>
-            <div
-              v-else
-              class="h-[26rem] overflow-y-auto rounded-lg border border-n-weak bg-n-alpha-1 p-4"
-            >
-              <pre
-                v-if="showRawContent || isUnreadableContent"
-                class="m-0 whitespace-pre-wrap break-words text-xs leading-5 text-n-slate-12"
-              ><code>{{ documentContent }}</code></pre>
-              <div
-                v-else
-                v-dompurify-html="formattedDocumentContent"
-                class="prose prose-sm max-w-none break-words text-n-slate-12 prose-p:my-2 prose-headings:mb-2 prose-headings:mt-4 prose-a:text-n-blue-11 prose-ul:my-2 prose-ol:my-2 prose-li:my-1 prose-img:hidden"
-              />
-            </div>
-          </template>
-          <div
-            v-else
-            class="rounded-lg border border-dashed border-n-weak p-4 text-sm text-n-slate-11"
-          >
-            {{ t('CAPTAIN.DOCUMENTS.DETAILS.EMPTY_CONTENT') }}
-          </div>
-        </section>
-
-        <section
-          v-if="activeTabKey === TAB_KEYS.FAQS"
-          class="flex flex-col gap-3"
-        >
-          <div v-if="responses.length" class="flex flex-col gap-3">
-            <ResponseCard
-              v-for="response in responses"
-              :id="response.id"
-              :key="response.id"
-              :question="response.question"
-              :status="response.status"
-              :answer="response.answer"
-              :assistant="response.assistant"
-              :created-at="response.created_at"
-              :updated-at="response.updated_at"
-              compact
-            />
-          </div>
-          <div
-            v-else
-            class="rounded-lg border border-dashed border-n-weak p-4 text-sm text-n-slate-11"
-          >
-            {{ t('CAPTAIN.DOCUMENTS.RELATED_RESPONSES.EMPTY') }}
-          </div>
-          <footer v-if="showPaginationFooter" class="sticky bottom-0 z-10">
-            <PaginationFooter
-              :current-page="currentPage"
-              :total-items="totalCount"
-              :items-per-page="RESPONSES_PER_PAGE"
-              class="!px-0"
-              @update:current-page="handlePageChange"
-            />
-          </footer>
-        </section>
-      </div>
-    </div>
-  </Dialog>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/document/RelatedResponses.vue

@@ -0,0 +1,71 @@
+<script setup>
+import { ref, computed, onMounted } from 'vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import ResponseCard from '../../assistant/ResponseCard.vue';
+const props = defineProps({
+  captainDocument: {
+    type: Object,
+    required: true,
+  },
+});
+const emit = defineEmits(['close']);
+const { t } = useI18n();
+const store = useStore();
+const dialogRef = ref(null);
+
+const uiFlags = useMapGetter('captainResponses/getUIFlags');
+const responses = useMapGetter('captainResponses/getRecords');
+const meta = useMapGetter('captainResponses/getMeta');
+const isFetching = computed(() => uiFlags.value.fetchingList);
+const totalCount = computed(() => meta.value.totalCount || 0);
+
+const handleClose = () => {
+  emit('close');
+};
+
+onMounted(() => {
+  store.dispatch('captainResponses/get', {
+    assistantId: props.captainDocument.assistant.id,
+    documentId: props.captainDocument.id,
+  });
+});
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    type="edit"
+    :title="`${t('CAPTAIN.DOCUMENTS.RELATED_RESPONSES.TITLE')} (${totalCount})`"
+    :description="t('CAPTAIN.DOCUMENTS.RELATED_RESPONSES.DESCRIPTION')"
+    :show-cancel-button="false"
+    :show-confirm-button="false"
+    overflow-y-auto
+    width="3xl"
+    @close="handleClose"
+  >
+    <div
+      v-if="isFetching"
+      class="flex items-center justify-center py-10 text-n-slate-11"
+    >
+      <Spinner />
+    </div>
+    <div v-else class="flex flex-col gap-3 min-h-48">
+      <ResponseCard
+        v-for="response in responses"
+        :id="response.id"
+        :key="response.id"
+        :question="response.question"
+        :status="response.status"
+        :answer="response.answer"
+        :assistant="response.assistant"
+        :created-at="response.created_at"
+        :updated-at="response.updated_at"
+        compact
+      />
+    </div>
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/AssistantDrilldownDrawer.vue

@@ -1,234 +0,0 @@
-<script setup>
-import { computed, nextTick, onBeforeUnmount, ref, watch } from 'vue';
-import { useEventListener } from '@vueuse/core';
-import { useI18n } from 'vue-i18n';
-import CaptainAssistant from 'dashboard/api/captain/assistant';
-import { useReportDrilldown } from 'dashboard/routes/dashboard/settings/reports/composables/useReportDrilldown';
-import ReportDrilldownCard from 'dashboard/routes/dashboard/settings/reports/components/ReportDrilldownCard.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
-
-const props = defineProps({
-  open: { type: Boolean, default: false },
-  assistantId: { type: [String, Number], default: null },
-  metric: { type: String, default: '' },
-  metricName: { type: String, default: '' },
-  metricValue: { type: String, default: '' },
-  range: { type: String, default: '' },
-});
-
-const emit = defineEmits(['close']);
-
-const { t } = useI18n();
-const drawerRef = ref(null);
-const {
-  records,
-  meta,
-  isFetching,
-  isFetchingMore,
-  hasError,
-  hasRecords,
-  hasMore,
-  open: openDrilldown,
-  close,
-  loadMore,
-} = useReportDrilldown(params => CaptainAssistant.getDrilldown(params));
-
-let previousActiveElement = null;
-
-const isOpen = computed(() => props.open);
-const title = computed(() => props.metricName || '');
-
-const subtitle = computed(() => {
-  if (!meta.value.conversation_count) return '';
-
-  return t('CAPTAIN.OVERVIEW.DRILLDOWN.RESULT_COUNT_CONVERSATION', {
-    count: meta.value.conversation_count,
-  });
-});
-
-const recordKey = record => `${record.conversation?.id}-${record.occurred_at}`;
-
-const restoreFocus = () => {
-  if (previousActiveElement?.isConnected) {
-    previousActiveElement.focus();
-  }
-  previousActiveElement = null;
-};
-
-const closeDrawer = () => {
-  close();
-  emit('close');
-  restoreFocus();
-};
-
-const rememberActiveElement = () => {
-  if (previousActiveElement) return;
-
-  previousActiveElement =
-    document.activeElement instanceof HTMLElement
-      ? document.activeElement
-      : null;
-};
-
-const focusDrawer = () => {
-  nextTick(() => drawerRef.value?.focus());
-};
-
-const fetchDrilldown = () => {
-  if (!props.metric || !props.assistantId) return;
-
-  openDrilldown({
-    assistantId: props.assistantId,
-    metric: props.metric,
-    range: props.range,
-  });
-};
-
-const onKeydown = event => {
-  if (!isOpen.value) return;
-
-  if (event.key === 'Escape') {
-    event.preventDefault();
-    event.stopPropagation();
-    closeDrawer();
-  }
-};
-
-useEventListener(document, 'keydown', onKeydown);
-
-watch(
-  () => props.open,
-  isDrawerOpen => {
-    if (!isDrawerOpen) {
-      close();
-      restoreFocus();
-      return;
-    }
-
-    rememberActiveElement();
-    fetchDrilldown();
-    focusDrawer();
-  },
-  { immediate: true }
-);
-
-watch(
-  () => [props.metric, props.range],
-  () => {
-    if (props.open) fetchDrilldown();
-  }
-);
-
-// The drawer's headline value is a snapshot of the previous assistant's card,
-// so switching assistants (e.g. browser Back/Forward) closes it instead of
-// refetching records that would no longer match the header.
-watch(
-  () => props.assistantId,
-  () => {
-    if (props.open) closeDrawer();
-  }
-);
-
-onBeforeUnmount(() => {
-  restoreFocus();
-});
-</script>
-
-<template>
-  <TeleportWithDirection to="body">
-    <Transition name="report-drilldown-fade">
-      <div
-        v-if="isOpen"
-        class="fixed inset-0 z-50 bg-black/30"
-        role="presentation"
-        @click.self="closeDrawer"
-      >
-        <aside
-          ref="drawerRef"
-          class="fixed inset-y-0 end-0 flex w-full max-w-xl flex-col bg-n-solid-1 shadow-xl outline outline-1 outline-n-container"
-          role="dialog"
-          aria-modal="true"
-          :aria-label="title"
-          tabindex="-1"
-        >
-          <header
-            class="flex items-start justify-between gap-4 border-b border-n-weak px-6 py-5"
-          >
-            <div class="min-w-0">
-              <h2 class="truncate text-base font-medium text-n-slate-12">
-                {{ title }}
-              </h2>
-              <p
-                v-if="metricValue"
-                class="mt-1 text-xl font-semibold text-n-slate-12"
-              >
-                {{ metricValue }}
-              </p>
-              <div
-                class="text-sm text-n-slate-11"
-                :class="{
-                  'mt-2': metricValue,
-                  'mt-1': !metricValue,
-                }"
-              >
-                {{ subtitle }}
-              </div>
-            </div>
-            <Button
-              ghost
-              slate
-              size="sm"
-              icon="i-ph-x"
-              :aria-label="$t('CAPTAIN.OVERVIEW.DRILLDOWN.CLOSE')"
-              @click="closeDrawer"
-            />
-          </header>
-
-          <div class="min-h-0 flex-1 overflow-y-auto px-5 py-3">
-            <div
-              v-if="isFetching"
-              class="flex h-40 items-center justify-center"
-            >
-              <Spinner />
-            </div>
-
-            <div
-              v-else-if="hasError"
-              class="flex h-40 items-center justify-center text-sm text-n-ruby-11"
-            >
-              {{ $t('CAPTAIN.OVERVIEW.DRILLDOWN.ERROR') }}
-            </div>
-
-            <div
-              v-else-if="!hasRecords"
-              class="flex h-40 items-center justify-center text-sm text-n-slate-10"
-            >
-              {{ $t('CAPTAIN.OVERVIEW.DRILLDOWN.EMPTY') }}
-            </div>
-
-            <div v-else class="flex flex-col gap-2">
-              <ReportDrilldownCard
-                v-for="record in records"
-                :key="recordKey(record)"
-                :record="record"
-              />
-
-              <Button
-                v-if="hasMore"
-                faded
-                slate
-                size="sm"
-                class="mx-auto mt-2"
-                :label="$t('CAPTAIN.OVERVIEW.DRILLDOWN.LOAD_MORE')"
-                :is-loading="isFetchingMore"
-                @click="loadMore"
-              />
-            </div>
-          </div>
-        </aside>
-      </div>
-    </Transition>
-  </TeleportWithDirection>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/CoverageBanner.vue

@@ -1,96 +0,0 @@
-<script setup>
-import { computed, ref, watch } from 'vue';
-import { useRoute, useRouter } from 'vue-router';
-import { LocalStorage } from 'shared/helpers/localStorage';
-
-const props = defineProps({
-  knowledge: {
-    type: Object,
-    default: () => ({ approved: 0, pending: 0, documents: 0, coverage: 0 }),
-  },
-});
-
-const route = useRoute();
-const router = useRouter();
-
-// Dismissal is remembered per assistant for 24 hours (setFlag's default expiry).
-const DISMISS_STORE = 'captain_overview_coverage_banner';
-
-const accountId = computed(() => route.params.accountId);
-const assistantId = computed(() => route.params.assistantId);
-
-// Re-read the stored flag whenever the assistant changes, otherwise the banner
-// would keep the first assistant's dismissed state after switching.
-const dismissed = ref(false);
-
-watch(
-  [accountId, assistantId],
-  ([account, assistant]) => {
-    dismissed.value = LocalStorage.getFlag(DISMISS_STORE, account, assistant);
-  },
-  { immediate: true }
-);
-
-// Thin coverage paired with a large review backlog: approving the pending FAQs
-// is the quickest lever to lift auto-resolution, so nudge the team to act.
-const COVERAGE_THRESHOLD = 85;
-const PENDING_THRESHOLD = 100;
-
-const showBanner = computed(
-  () =>
-    !dismissed.value &&
-    (props.knowledge?.coverage ?? 0) < COVERAGE_THRESHOLD &&
-    (props.knowledge?.pending ?? 0) > PENDING_THRESHOLD
-);
-
-const dismiss = () => {
-  LocalStorage.setFlag(DISMISS_STORE, accountId.value, assistantId.value);
-  dismissed.value = true;
-};
-
-const goToPending = () => {
-  router.push({
-    name: 'captain_assistants_responses_pending',
-    params: {
-      accountId: route.params.accountId,
-      assistantId: route.params.assistantId,
-    },
-  });
-};
-</script>
-
-<template>
-  <div
-    v-if="showBanner"
-    class="flex items-center justify-between gap-3 px-3 py-2 text-sm border rounded-xl bg-n-amber-3 border-n-amber-4 text-n-amber-11"
-  >
-    <div class="flex items-center gap-2 min-w-0">
-      <span class="shrink-0 i-lucide-triangle-alert size-4" />
-      <span class="truncate">
-        {{
-          $t('CAPTAIN.OVERVIEW.COVERAGE_BANNER.TEXT', {
-            count: knowledge.pending,
-            coverage: knowledge.coverage,
-          })
-        }}
-      </span>
-    </div>
-    <div class="flex items-center gap-1 shrink-0">
-      <button
-        type="button"
-        class="px-3 py-1 rounded-lg bg-n-amber-4 hover:bg-n-amber-5"
-        @click="goToPending"
-      >
-        {{ $t('CAPTAIN.OVERVIEW.COVERAGE_BANNER.ACTION') }}
-      </button>
-      <button
-        type="button"
-        class="grid rounded-lg size-7 place-content-center hover:bg-n-amber-4"
-        :aria-label="$t('CAPTAIN.OVERVIEW.COVERAGE_BANNER.DISMISS')"
-        @click="dismiss"
-      >
-        <span class="i-lucide-x size-4" />
-      </button>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/InboxBanner.vue

@@ -1,73 +0,0 @@
-<script setup>
-import { computed, ref, watch } from 'vue';
-import { useRoute, useRouter } from 'vue-router';
-import { useStore, useMapGetter } from 'dashboard/composables/store';
-
-const route = useRoute();
-const router = useRouter();
-const store = useStore();
-
-const dismissed = ref(false);
-
-const assistantId = computed(() => route.params.assistantId);
-const inboxes = useMapGetter('captainInboxes/getRecords');
-const uiFlags = useMapGetter('captainInboxes/getUIFlags');
-
-// Only surface once we know the assistant has no connected inboxes.
-const showBanner = computed(
-  () =>
-    !dismissed.value &&
-    !uiFlags.value.fetchingList &&
-    inboxes.value.length === 0
-);
-
-watch(
-  assistantId,
-  id => {
-    dismissed.value = false;
-    if (id) store.dispatch('captainInboxes/get', { assistantId: id });
-  },
-  { immediate: true }
-);
-
-const goToInboxes = () => {
-  router.push({
-    name: 'captain_assistants_inboxes_index',
-    params: {
-      accountId: route.params.accountId,
-      assistantId: assistantId.value,
-    },
-  });
-};
-</script>
-
-<template>
-  <div
-    v-if="showBanner"
-    class="flex items-center justify-between gap-3 px-3 py-2 text-sm border rounded-xl bg-n-amber-3 border-n-amber-4 text-n-amber-11"
-  >
-    <div class="flex items-center gap-2 min-w-0">
-      <span class="shrink-0 i-lucide-triangle-alert size-4" />
-      <span class="truncate">
-        {{ $t('CAPTAIN.OVERVIEW.INBOX_BANNER.TEXT') }}
-      </span>
-    </div>
-    <div class="flex items-center gap-1 shrink-0">
-      <button
-        type="button"
-        class="px-3 py-1 rounded-lg bg-n-amber-4 hover:bg-n-amber-5"
-        @click="goToInboxes"
-      >
-        {{ $t('CAPTAIN.OVERVIEW.INBOX_BANNER.ACTION') }}
-      </button>
-      <button
-        type="button"
-        class="grid rounded-lg size-7 place-content-center hover:bg-n-amber-4"
-        :aria-label="$t('CAPTAIN.OVERVIEW.INBOX_BANNER.DISMISS')"
-        @click="dismissed = true"
-      >
-        <span class="i-lucide-x size-4" />
-      </button>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/KnowledgeCard.vue

@@ -1,87 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useRoute } from 'vue-router';
-import { useI18n } from 'vue-i18n';
-
-const props = defineProps({
-  knowledge: {
-    type: Object,
-    default: () => ({ approved: 0, pending: 0, documents: 0, coverage: 0 }),
-  },
-});
-
-const { t } = useI18n();
-const route = useRoute();
-
-const approvedPct = computed(() => props.knowledge.coverage ?? 0);
-
-const linkTo = routeName => ({
-  name: routeName,
-  params: {
-    accountId: route.params.accountId,
-    assistantId: route.params.assistantId,
-  },
-});
-
-const stats = computed(() => [
-  {
-    key: 'approved',
-    value: props.knowledge.approved,
-    label: t('CAPTAIN.OVERVIEW.KNOWLEDGE.APPROVED'),
-    to: linkTo('captain_assistants_responses_index'),
-  },
-  {
-    key: 'pending',
-    value: props.knowledge.pending,
-    label: t('CAPTAIN.OVERVIEW.KNOWLEDGE.PENDING'),
-    to: linkTo('captain_assistants_responses_pending'),
-  },
-  {
-    key: 'documents',
-    value: props.knowledge.documents,
-    label: t('CAPTAIN.OVERVIEW.KNOWLEDGE.DOCUMENTS'),
-    to: linkTo('captain_assistants_documents_index'),
-  },
-]);
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-4 p-5 border rounded-xl bg-n-solid-1 border-n-weak"
-  >
-    <div class="flex items-center justify-between">
-      <span class="text-sm font-medium text-n-slate-12">
-        {{ $t('CAPTAIN.OVERVIEW.KNOWLEDGE.TITLE') }}
-      </span>
-      <span class="text-sm tabular-nums text-n-slate-11">
-        {{ $t('CAPTAIN.OVERVIEW.KNOWLEDGE.COVERAGE', { pct: approvedPct }) }}
-      </span>
-    </div>
-    <div class="w-full h-2 overflow-hidden rounded-full bg-n-alpha-2">
-      <div
-        class="h-full rounded-full bg-n-brand"
-        :style="{ width: `${approvedPct}%` }"
-      />
-    </div>
-    <div class="grid grid-cols-3 gap-3">
-      <RouterLink
-        v-for="stat in stats"
-        :key="stat.key"
-        :to="stat.to"
-        class="flex flex-col gap-1 group/stat"
-      >
-        <span class="text-xl font-semibold tabular-nums text-n-slate-12">
-          {{ stat.value }}
-        </span>
-        <span
-          class="inline-flex items-center gap-1 text-xs transition-colors text-n-slate-11 group-hover/stat:text-n-slate-12"
-        >
-          {{ stat.label }}
-          <span
-            class="transition-opacity opacity-0 i-lucide-arrow-up-right size-3 group-hover/stat:opacity-100"
-          />
-        </span>
-      </RouterLink>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/MetricCard.vue

@@ -1,59 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-
-const props = defineProps({
-  label: { type: String, required: true },
-  value: { type: String, required: true },
-  trend: { type: String, default: '' },
-  hint: { type: String, default: '' },
-  // null = neutral, true = good direction, false = bad direction
-  trendGood: { type: Boolean, default: null },
-  clickable: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['click']);
-
-const trendClass = computed(() => {
-  if (props.trendGood === null) return 'text-n-slate-11';
-  return props.trendGood ? 'text-n-teal-11' : 'text-n-ruby-11';
-});
-
-const onActivate = () => {
-  if (props.clickable) emit('click');
-};
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-3 p-5 group bg-n-solid-1"
-    :class="
-      clickable
-        ? 'cursor-pointer transition-colors hover:bg-n-slate-2/50 focus-visible:outline focus-visible:outline-2 focus-visible:outline-n-brand'
-        : ''
-    "
-    :role="clickable ? 'button' : undefined"
-    :tabindex="clickable ? 0 : undefined"
-    @click="onActivate"
-    @keydown.enter.self.prevent="onActivate"
-    @keydown.space.self.prevent="onActivate"
-  >
-    <div class="flex items-center gap-1.5">
-      <span class="text-sm font-medium text-n-slate-11">{{ label }}</span>
-      <span
-        v-if="hint"
-        v-tooltip="hint"
-        class="transition-opacity opacity-0 cursor-help i-lucide-info size-3.5 text-n-slate-10 group-hover:opacity-100"
-      />
-    </div>
-    <div class="flex items-end justify-between gap-2">
-      <span
-        class="text-3xl font-semibold tracking-tight tabular-nums text-n-slate-12"
-      >
-        {{ value }}
-      </span>
-      <span class="text-sm font-medium tabular-nums" :class="trendClass">
-        {{ trend }}
-      </span>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/QuickLinks.vue

@@ -1,81 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useRoute, RouterLink } from 'vue-router';
-import { useI18n } from 'vue-i18n';
-import { useAccount } from 'dashboard/composables/useAccount';
-import { getHelpUrlForFeature } from 'dashboard/helper/featureHelper';
-
-const { t } = useI18n();
-const route = useRoute();
-const { isOnChatwootCloud } = useAccount();
-
-const assistantParams = computed(() => ({
-  accountId: route.params.accountId,
-  assistantId: route.params.assistantId,
-}));
-
-const links = computed(() => [
-  {
-    key: 'docs',
-    title: t('CAPTAIN.OVERVIEW.LINKS.DOCS.TITLE'),
-    description: t('CAPTAIN.OVERVIEW.LINKS.DOCS.DESCRIPTION'),
-    icon: 'i-lucide-book-open',
-    href: getHelpUrlForFeature('captain'),
-  },
-  {
-    key: 'playground',
-    title: t('CAPTAIN.OVERVIEW.LINKS.PLAYGROUND.TITLE'),
-    description: t('CAPTAIN.OVERVIEW.LINKS.PLAYGROUND.DESCRIPTION'),
-    icon: 'i-lucide-flask-conical',
-    to: {
-      name: 'captain_assistants_playground_index',
-      params: assistantParams.value,
-    },
-  },
-  {
-    key: 'billing',
-    title: t('CAPTAIN.OVERVIEW.LINKS.BILLING.TITLE'),
-    description: t('CAPTAIN.OVERVIEW.LINKS.BILLING.DESCRIPTION'),
-    icon: 'i-lucide-credit-card',
-    to: {
-      name: 'billing_settings_index',
-      params: { accountId: route.params.accountId },
-    },
-  },
-]);
-</script>
-
-<template>
-  <div v-if="isOnChatwootCloud" class="grid grid-cols-1 gap-4 sm:grid-cols-3">
-    <component
-      :is="link.href ? 'a' : RouterLink"
-      v-for="link in links"
-      :key="link.key"
-      :href="link.href"
-      :to="link.to"
-      :target="link.href ? '_blank' : undefined"
-      :rel="link.href ? 'noopener noreferrer' : undefined"
-      class="flex items-center gap-3 p-4 transition-colors border rounded-xl bg-n-solid-1 border-n-weak hover:bg-n-alpha-1 group/link"
-    >
-      <span
-        class="grid rounded-lg size-9 shrink-0 place-content-center bg-n-alpha-2 text-n-slate-11"
-      >
-        <span :class="link.icon" class="size-4" />
-      </span>
-      <div class="flex flex-col min-w-0">
-        <span class="text-sm font-medium text-n-slate-12">
-          {{ link.title }}
-        </span>
-        <span class="text-xs truncate text-n-slate-11">
-          {{ link.description }}
-        </span>
-      </div>
-      <span
-        :class="
-          link.href ? 'i-lucide-arrow-up-right' : 'i-lucide-chevron-right'
-        "
-        class="ml-auto transition-opacity opacity-0 size-4 text-n-slate-10 group-hover/link:opacity-100"
-      />
-    </component>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/RangeSelector.vue

@@ -1,78 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useToggle } from '@vueuse/core';
-import { useI18n } from 'vue-i18n';
-import { vOnClickOutside } from '@vueuse/components';
-import Button from 'dashboard/components-next/button/Button.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-
-const modelValue = defineModel({ type: String, default: '30' });
-
-const { t } = useI18n();
-const [showDropdown, toggleDropdown] = useToggle();
-
-const DAY_RANGES = ['7', '30', '90'];
-
-const decorate = item => ({
-  ...item,
-  action: 'select',
-  isSelected: item.value === modelValue.value,
-});
-
-const menuSections = computed(() => {
-  const dayItems = DAY_RANGES.map(value =>
-    decorate({
-      value,
-      label: t('CAPTAIN.OVERVIEW.RANGES.LAST_DAYS', { count: value }),
-    })
-  );
-  const monthItems = [
-    decorate({
-      value: 'this_month',
-      label: t('CAPTAIN.OVERVIEW.RANGES.THIS_MONTH'),
-    }),
-    decorate({
-      value: 'last_month',
-      label: t('CAPTAIN.OVERVIEW.RANGES.LAST_MONTH'),
-    }),
-  ];
-  return [{ items: dayItems }, { items: monthItems }];
-});
-
-const menuItems = computed(() =>
-  menuSections.value.flatMap(section => section.items)
-);
-
-const selectedLabel = computed(
-  () => menuItems.value.find(item => item.isSelected)?.label || ''
-);
-
-const handleAction = ({ value }) => {
-  toggleDropdown(false);
-  modelValue.value = value;
-};
-</script>
-
-<template>
-  <div
-    v-on-click-outside="() => toggleDropdown(false)"
-    class="relative flex items-center group"
-  >
-    <Button
-      sm
-      slate
-      faded
-      trailing-icon
-      icon="i-lucide-chevron-down"
-      :label="selectedLabel"
-      class="rounded-md group-hover:bg-n-alpha-2"
-      @click="toggleDropdown()"
-    />
-    <DropdownMenu
-      v-if="showDropdown"
-      :menu-sections="menuSections"
-      class="mt-1 ltr:right-0 rtl:left-0 top-full"
-      @action="handleAction($event)"
-    />
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/overview/WelcomeCard.vue

@@ -1,75 +0,0 @@
-<script setup>
-import { computed, ref, watch } from 'vue';
-import { useRoute } from 'vue-router';
-import CaptainAssistant from 'dashboard/api/captain/assistant';
-import MessageFormatter from 'shared/helpers/MessageFormatter.js';
-
-const props = defineProps({
-  range: {
-    type: String,
-    default: '30',
-  },
-});
-
-const route = useRoute();
-const assistantId = computed(() => route.params.assistantId);
-
-// Markdown summary generated by the model from the assistant's stats (served by
-// the captain/assistants/:id/summary endpoint). Numbers are emphasised with
-// **bold** so we can highlight them (see prose-strong styling below).
-const welcomeMarkdown = ref('');
-const isLoading = ref(false);
-
-const fetchSummary = async () => {
-  isLoading.value = true;
-  try {
-    const { data } = await CaptainAssistant.getSummary({
-      assistantId: assistantId.value,
-      range: props.range,
-    });
-    welcomeMarkdown.value = data.message ?? '';
-  } catch {
-    welcomeMarkdown.value = '';
-  } finally {
-    isLoading.value = false;
-  }
-};
-
-watch([() => props.range, assistantId], fetchSummary, { immediate: true });
-
-// Render through the shared markdown formatter (html disabled, so it is safe)
-// used everywhere else for Captain output, instead of a bespoke parser. It
-// handles paragraphs, line breaks, links, lists and emphasis consistently.
-const formattedSummary = computed(
-  () => new MessageFormatter(welcomeMarkdown.value).formattedMessage
-);
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <div v-if="isLoading || welcomeMarkdown" class="flex flex-col gap-3">
-    <div class="flex items-center gap-1.5 text-n-slate-10">
-      <span class="i-lucide-sparkles size-3.5" />
-      <span class="text-xs">
-        {{ $t('CAPTAIN.OVERVIEW.WELCOME.LABEL') }}
-      </span>
-    </div>
-    <div
-      v-if="isLoading"
-      class="flex flex-col gap-5"
-      :aria-label="$t('CAPTAIN.OVERVIEW.WELCOME.LOADING')"
-    >
-      <div class="flex flex-col gap-2.5">
-        <div class="w-full h-5 rounded bg-n-slate-3 animate-pulse" />
-        <div class="w-11/12 h-5 rounded bg-n-slate-3 animate-pulse" />
-        <div class="w-4/6 h-5 rounded bg-n-slate-3 animate-pulse" />
-      </div>
-      <div class="w-5/6 h-5 rounded bg-n-slate-3 animate-pulse" />
-    </div>
-    <div
-      v-else
-      v-dompurify-html="formattedSummary"
-      class="max-w-none prose prose-p:text-lg prose-p:leading-relaxed prose-p:mt-0 prose-p:mb-3 last:prose-p:mb-0 prose-strong:font-bold prose-strong:tabular-nums prose-strong:text-n-brand text-n-slate-12"
-    />
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/switcher/AssistantSwitcher.vue

@@ -65,7 +65,7 @@ const handleAssistantChange = async assistant => {
 
   const currentRouteName = route.name;
   const targetRouteName =
-    currentRouteName || 'captain_assistants_overview_index';
+    currentRouteName || 'captain_assistants_responses_index';
 
   await fetchDataForRoute(targetRouteName, assistant.id);
 
@@ -88,7 +88,7 @@ const openCreateAssistantDialog = () => {
 
 <template>
   <div
-    class="pt-5 bg-n-alpha-3 backdrop-blur-[100px] outline outline-n-container outline-1 z-50 absolute w-[27.5rem] max-h-96 rounded-xl shadow-md flex flex-col gap-4"
+    class="pt-5 pb-3 bg-n-alpha-3 backdrop-blur-[100px] outline outline-n-container outline-1 z-50 absolute w-[27.5rem] rounded-xl shadow-md flex flex-col gap-4"
   >
     <div
       class="flex items-center justify-between gap-4 px-6 pb-3 border-b border-n-alpha-2"
@@ -114,10 +114,7 @@ const openCreateAssistantDialog = () => {
         @click="openCreateAssistantDialog"
       />
     </div>
-    <div
-      v-if="assistants.length > 0"
-      class="flex flex-col flex-1 min-h-0 gap-2 px-4 pb-3 overflow-y-auto overscroll-contain"
-    >
+    <div v-if="assistants.length > 0" class="flex flex-col gap-2 px-4">
       <Button
         v-for="assistant in assistants"
         :key="assistant.id"

app/javascript/dashboard/components-next/combobox/ComboBoxDropdown.vue

@@ -1,8 +1,6 @@
 <script setup>
 import { ref } from 'vue';
 import { useI18n } from 'vue-i18n';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   open: {
@@ -29,10 +27,6 @@ const props = defineProps({
     type: [String, Number, Array],
     default: () => [],
   },
-  loading: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const emit = defineEmits(['select', 'search']);
@@ -69,22 +63,13 @@ defineExpose({
     class="absolute z-50 w-full mt-1 transition-opacity duration-200 border rounded-md shadow-lg bg-n-solid-1 border-n-strong"
   >
     <div class="relative border-b border-n-strong">
-      <Spinner
-        v-if="loading"
-        :size="16"
-        class="absolute top-2.5 start-3 text-n-slate-11"
-      />
-      <Icon
-        v-else
-        icon="i-lucide-search"
-        class="absolute top-2.5 size-4 start-3"
-      />
+      <span class="absolute i-lucide-search top-2.5 size-4 left-3" />
       <input
         ref="searchInput"
         :value="searchValue"
         type="search"
         :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
-        class="reset-base w-full py-2 !ps-10 !pe-2 text-sm focus:outline-none border-none rounded-t-md bg-n-solid-1 text-n-slate-12"
+        class="reset-base w-full py-2 pl-10 pr-2 text-sm focus:outline-none border-none rounded-t-md bg-n-solid-1 text-n-slate-12"
         @input="onInputSearch"
       />
     </div>

app/javascript/dashboard/components-next/combobox/ReorderableMultiSelect.vue

@@ -1,297 +0,0 @@
-<script setup>
-import { ref, computed, nextTick } from 'vue';
-import { OnClickOutside } from '@vueuse/components';
-import Button from 'dashboard/components-next/button/Button.vue';
-import ComboBoxDropdown from 'dashboard/components-next/combobox/ComboBoxDropdown.vue';
-import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-// Drag-reorderable multi-select capped at `max`. The model is the ordered list
-// of selected values.
-const props = defineProps({
-  // { value, label, subtitle?, icon?, iconColor? } — icon is an emoji or an
-  // icon-picker value, and falls back to `fallbackIcon`.
-  options: {
-    type: Array,
-    default: () => [],
-  },
-  max: {
-    type: Number,
-    default: 3,
-  },
-  label: {
-    type: String,
-    default: '',
-  },
-  addLabel: {
-    type: String,
-    default: '',
-  },
-  searchPlaceholder: {
-    type: String,
-    default: '',
-  },
-  emptyState: {
-    type: String,
-    default: '',
-  },
-  fallbackIcon: {
-    type: String,
-    default: 'i-lucide-file-text',
-  },
-  // Show skeleton rows while options load, so the row height stays stable.
-  loading: {
-    type: Boolean,
-    default: false,
-  },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
-  // Let the parent filter `options` (via the `search` event) instead of locally.
-  serverSearch: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['search']);
-
-const selectedIds = defineModel({ type: Array, default: () => [] });
-
-const isOpen = ref(false);
-const searchQuery = ref('');
-const dragIndex = ref(null);
-const dropdownRef = ref(null);
-
-const optionsByValue = computed(
-  () => new Map(props.options.map(option => [option.value, option]))
-);
-
-const selectedRows = computed(() =>
-  selectedIds.value.map(
-    id => optionsByValue.value.get(id) || { value: id, label: String(id) }
-  )
-);
-
-const remaining = computed(() => props.max - selectedIds.value.length);
-
-const canAddMore = computed(() => selectedIds.value.length < props.max);
-
-const dropdownOptions = computed(() => {
-  const available = props.options.filter(
-    option => !selectedIds.value.includes(option.value)
-  );
-  if (props.serverSearch) return available;
-
-  const query = searchQuery.value.toLowerCase();
-  return available.filter(option =>
-    option.label?.toLowerCase().includes(query)
-  );
-});
-
-const onSearch = value => {
-  searchQuery.value = value;
-  emit('search', value);
-};
-
-const toggleDropdown = () => {
-  isOpen.value = !isOpen.value;
-  if (isOpen.value) {
-    onSearch('');
-    nextTick(() => dropdownRef.value?.focus());
-  }
-};
-
-const onSelect = option => {
-  if (!canAddMore.value) return;
-  selectedIds.value = [...selectedIds.value, option.value];
-  if (!canAddMore.value) isOpen.value = false;
-};
-
-const removeItem = id => {
-  selectedIds.value = selectedIds.value.filter(value => value !== id);
-};
-
-const onDragStart = index => {
-  dragIndex.value = index;
-};
-
-const onDragOver = index => {
-  if (dragIndex.value === null || dragIndex.value === index) return;
-  const ids = [...selectedIds.value];
-  const [moved] = ids.splice(dragIndex.value, 1);
-  ids.splice(index, 0, moved);
-  dragIndex.value = index;
-  selectedIds.value = ids;
-};
-
-const onDragEnd = () => {
-  dragIndex.value = null;
-};
-</script>
-
-<template>
-  <div>
-    <div
-      v-if="label || $slots.counter"
-      class="flex items-center justify-between mb-1.5"
-    >
-      <label class="text-sm font-medium text-n-slate-12">{{ label }}</label>
-      <div class="flex items-center gap-2">
-        <span class="text-xs text-n-slate-10">
-          <slot name="counter" :remaining="remaining" :max="max" />
-        </span>
-        <div class="flex items-center gap-1">
-          <span
-            v-for="slot in max"
-            :key="slot"
-            class="w-4 h-1 rounded-full"
-            :class="slot <= selectedIds.length ? 'bg-n-brand' : 'bg-n-slate-4'"
-          />
-        </div>
-      </div>
-    </div>
-
-    <OnClickOutside @trigger="isOpen = false">
-      <div
-        class="flex flex-col gap-1 p-1 border rounded-xl border-n-weak bg-n-background"
-        :class="{ 'opacity-50 pointer-events-none': disabled }"
-      >
-        <div
-          v-if="loading && selectedIds.length && !isOpen"
-          class="flex flex-col gap-1 overflow-y-auto max-h-[216px]"
-          aria-busy="true"
-        >
-          <div
-            v-for="n in selectedIds.length"
-            :key="n"
-            class="flex items-center gap-2 px-2 py-1.5 rounded-lg bg-n-alpha-2"
-          >
-            <span
-              class="flex-shrink-0 opacity-40 i-lucide-grip-vertical size-4 text-n-slate-9"
-            />
-            <div class="flex-shrink-0 rounded-md size-6 bg-n-alpha-3" />
-            <div class="flex-grow min-w-0">
-              <p class="mb-0 text-sm">
-                <span
-                  class="inline-block w-32 h-2.5 align-middle rounded bg-n-alpha-3 animate-pulse"
-                />
-              </p>
-              <p class="mb-0 text-xs">
-                <span
-                  class="inline-block w-20 h-2 align-middle rounded bg-n-alpha-3 animate-pulse"
-                />
-              </p>
-            </div>
-            <span class="flex-shrink-0 size-6" />
-          </div>
-        </div>
-
-        <div
-          v-else-if="selectedRows.length"
-          class="flex flex-col gap-1 overflow-y-auto max-h-[216px]"
-        >
-          <div
-            v-for="(row, index) in selectedRows"
-            :key="row.value"
-            draggable="true"
-            class="flex items-center gap-2 px-2 py-1.5 transition-colors rounded-lg cursor-grab group/row"
-            :class="
-              index === dragIndex
-                ? 'opacity-40 bg-n-alpha-3 ring-1 ring-inset ring-n-brand'
-                : 'bg-n-alpha-2 hover:bg-n-alpha-3'
-            "
-            @dragstart="onDragStart(index)"
-            @dragover.prevent="onDragOver(index)"
-            @dragend="onDragEnd"
-          >
-            <span
-              class="flex-shrink-0 transition-colors i-lucide-grip-vertical size-4 text-n-slate-9 group-hover/row:text-n-slate-11"
-            />
-            <div
-              class="flex items-center justify-center flex-shrink-0 text-sm rounded-md size-6 bg-n-alpha-3 text-n-slate-11"
-            >
-              <EmojiIcon
-                v-if="row.icon"
-                :value="row.icon"
-                :color="row.iconColor"
-                class="shrink-0 size-4"
-              />
-              <span v-else class="size-4" :class="fallbackIcon" />
-            </div>
-            <div class="flex-grow min-w-0">
-              <p class="mb-0 text-sm truncate text-n-slate-12">
-                {{ row.label }}
-              </p>
-              <p
-                v-if="row.subtitle"
-                class="mb-0 text-xs truncate text-n-slate-10"
-              >
-                {{ row.subtitle }}
-              </p>
-            </div>
-            <Button
-              type="button"
-              ghost
-              slate
-              xs
-              no-animation
-              icon="i-lucide-x"
-              class="flex-shrink-0"
-              @click="removeItem(row.value)"
-            />
-          </div>
-        </div>
-
-        <div v-if="canAddMore" class="relative">
-          <Button
-            type="button"
-            ghost
-            slate
-            sm
-            no-animation
-            justify="start"
-            :label="addLabel"
-            :disabled="loading && !isOpen"
-            class="w-full"
-            @click="toggleDropdown"
-          >
-            <template #icon>
-              <Spinner
-                v-if="loading && !isOpen"
-                :size="16"
-                class="text-n-slate-11"
-              />
-              <Icon
-                v-else
-                icon="i-lucide-search"
-                class="flex-shrink-0 size-4"
-              />
-            </template>
-          </Button>
-          <ComboBoxDropdown
-            ref="dropdownRef"
-            :open="isOpen"
-            :options="dropdownOptions"
-            :search-value="searchQuery"
-            :search-placeholder="searchPlaceholder"
-            :empty-state="emptyState"
-            :loading="loading"
-            @update:search-value="onSearch"
-            @select="onSelect"
-          />
-        </div>
-      </div>
-    </OnClickOutside>
-
-    <p
-      v-if="selectedIds.length && $slots.note"
-      class="flex items-center gap-1.5 mt-1.5 mb-0 text-xs text-n-slate-11"
-    >
-      <span class="rounded-full size-1.5 bg-n-teal-9" />
-      <slot name="note" />
-    </p>
-  </div>
-</template>

app/javascript/dashboard/components-next/combobox/specs/ReorderableMultiSelect.spec.js

@@ -1,224 +0,0 @@
-import { mount } from '@vue/test-utils';
-import { h } from 'vue';
-import ReorderableMultiSelect from '../ReorderableMultiSelect.vue';
-
-const OPTIONS = [
-  { value: 1, label: 'Getting started', subtitle: 'Guides' },
-  { value: 2, label: 'Billing', subtitle: 'Payments' },
-  { value: 3, label: 'Security' },
-  { value: 4, label: 'API', icon: '🔌', iconColor: '#000' },
-];
-
-// A findable dropdown stub that exposes the `focus()` the component calls on open.
-const ComboBoxDropdownStub = {
-  name: 'ComboBoxDropdown',
-  props: [
-    'open',
-    'options',
-    'searchValue',
-    'searchPlaceholder',
-    'emptyState',
-    'loading',
-  ],
-  emits: ['select', 'update:searchValue'],
-  methods: { focus() {} },
-  template: '<div class="combo-dropdown" />',
-};
-
-// Renders a real <button> so clicks reach the parent handlers; `data-icon`
-// lets specs tell the remove buttons (icon="i-lucide-x") from the add trigger.
-const ButtonStub = {
-  name: 'Button',
-  props: ['label', 'icon', 'disabled'],
-  emits: ['click'],
-  template:
-    '<button :data-icon="icon" :disabled="disabled" @click="$emit(\'click\')"><slot name="icon" />{{ label }}</button>',
-};
-
-const mountSelect = (props = {}, slots = {}) =>
-  mount(ReorderableMultiSelect, {
-    props: { options: OPTIONS, max: 3, ...props },
-    slots,
-    global: {
-      stubs: {
-        Button: ButtonStub,
-        ComboBoxDropdown: ComboBoxDropdownStub,
-        Spinner: true,
-        Icon: true,
-        EmojiIcon: true,
-        OnClickOutside: { template: '<div><slot /></div>' },
-      },
-    },
-  });
-
-const dropdown = wrapper => wrapper.findComponent(ComboBoxDropdownStub);
-const addTrigger = wrapper =>
-  wrapper.findAll('button').find(button => !button.attributes('data-icon'));
-const removeButtons = wrapper =>
-  wrapper.findAll('button[data-icon="i-lucide-x"]');
-const rows = wrapper => wrapper.findAll('[draggable="true"]');
-const lastModel = wrapper => wrapper.emitted('update:modelValue')?.at(-1)?.[0];
-
-describe('ReorderableMultiSelect', () => {
-  describe('rendering selected rows', () => {
-    it('renders rows in model order with labels resolved from options', () => {
-      const wrapper = mountSelect({ modelValue: [2, 1] });
-
-      const labels = rows(wrapper).map(row => row.find('p').text());
-      expect(labels).toEqual(['Billing', 'Getting started']);
-    });
-
-    it('falls back to the stringified id when an option is unknown', () => {
-      const wrapper = mountSelect({ modelValue: [99] });
-
-      expect(rows(wrapper)[0].find('p').text()).toBe('99');
-    });
-
-    it('renders the progress dots filled up to the selection count', () => {
-      const wrapper = mountSelect({
-        modelValue: [1, 2],
-        max: 3,
-        label: 'Tags',
-      });
-
-      const filled = wrapper.findAll('.bg-n-brand').length;
-      expect(filled).toBe(2);
-    });
-
-    it('exposes remaining and max to the counter slot', () => {
-      const wrapper = mountSelect(
-        { modelValue: [1], max: 3 },
-        { counter: ({ remaining, max }) => h('span', `${remaining}/${max}`) }
-      );
-
-      expect(wrapper.text()).toContain('2/3');
-    });
-  });
-
-  describe('adding options', () => {
-    it('appends the chosen option to the model', () => {
-      const wrapper = mountSelect({ modelValue: [1] });
-
-      dropdown(wrapper).vm.$emit('select', OPTIONS[1]);
-
-      expect(lastModel(wrapper)).toEqual([1, 2]);
-    });
-
-    it('hides the add trigger once the model reaches max', () => {
-      const wrapper = mountSelect({ modelValue: [1, 2], max: 2 });
-
-      expect(addTrigger(wrapper)).toBeUndefined();
-      expect(dropdown(wrapper).exists()).toBe(false);
-    });
-
-    it('closes the dropdown when the last slot is filled', async () => {
-      const wrapper = mountSelect({ modelValue: [1], max: 2 });
-      await addTrigger(wrapper).trigger('click');
-      expect(dropdown(wrapper).props('open')).toBe(true);
-
-      dropdown(wrapper).vm.$emit('select', OPTIONS[1]);
-      await wrapper.vm.$nextTick();
-
-      // Reaching max removes the trigger (and its dropdown) entirely.
-      expect(dropdown(wrapper).exists()).toBe(false);
-    });
-
-    it('excludes already-selected options from the dropdown', () => {
-      const wrapper = mountSelect({ modelValue: [1] });
-
-      const values = dropdown(wrapper)
-        .props('options')
-        .map(option => option.value);
-      expect(values).toEqual([2, 3, 4]);
-    });
-  });
-
-  describe('removing options', () => {
-    it('removes the clicked item from the model', async () => {
-      const wrapper = mountSelect({ modelValue: [1, 2, 3] });
-
-      await removeButtons(wrapper)[1].trigger('click');
-
-      expect(lastModel(wrapper)).toEqual([1, 3]);
-    });
-  });
-
-  describe('searching', () => {
-    it('filters options locally by label', async () => {
-      const wrapper = mountSelect({ modelValue: [] });
-
-      dropdown(wrapper).vm.$emit('update:searchValue', 'bill');
-      await wrapper.vm.$nextTick();
-
-      const values = dropdown(wrapper)
-        .props('options')
-        .map(option => option.value);
-      expect(values).toEqual([2]);
-    });
-
-    it('emits search and skips local filtering when serverSearch is set', async () => {
-      const wrapper = mountSelect({ modelValue: [], serverSearch: true });
-
-      dropdown(wrapper).vm.$emit('update:searchValue', 'bill');
-      await wrapper.vm.$nextTick();
-
-      expect(wrapper.emitted('search').at(-1)).toEqual(['bill']);
-      // All unselected options remain; the parent owns filtering.
-      expect(dropdown(wrapper).props('options')).toHaveLength(4);
-    });
-
-    it('emits an empty search when the trigger opens', async () => {
-      const wrapper = mountSelect({ modelValue: [1] });
-
-      await addTrigger(wrapper).trigger('click');
-
-      expect(wrapper.emitted('search').at(-1)).toEqual(['']);
-      expect(dropdown(wrapper).props('open')).toBe(true);
-    });
-  });
-
-  describe('reordering', () => {
-    it('moves a row to the dropped position within the model', async () => {
-      const wrapper = mountSelect({ modelValue: [1, 2, 3] });
-
-      await rows(wrapper)[0].trigger('dragstart');
-      await rows(wrapper)[2].trigger('dragover');
-
-      expect(lastModel(wrapper)).toEqual([2, 3, 1]);
-    });
-  });
-
-  describe('loading state', () => {
-    it('shows skeleton rows when loading a non-empty, closed selection', () => {
-      const wrapper = mountSelect({ modelValue: [1, 2], loading: true });
-
-      const skeleton = wrapper.find('[aria-busy="true"]');
-      expect(skeleton.exists()).toBe(true);
-      expect(skeleton.findAll('.animate-pulse').length).toBeGreaterThan(0);
-    });
-
-    it('does not show skeletons when the selection is empty', () => {
-      const wrapper = mountSelect({ modelValue: [], loading: true });
-
-      expect(wrapper.find('[aria-busy="true"]').exists()).toBe(false);
-    });
-
-    it('shows the real rows, not skeletons, while searching in an open dropdown', async () => {
-      // Open first (trigger is enabled), then a live search turns loading on.
-      const wrapper = mountSelect({ modelValue: [1, 2] });
-      await addTrigger(wrapper).trigger('click');
-
-      await wrapper.setProps({ loading: true });
-
-      expect(wrapper.find('[aria-busy="true"]').exists()).toBe(false);
-      expect(rows(wrapper)).toHaveLength(2);
-    });
-
-    it('forwards loading to the dropdown and disables the closed trigger', () => {
-      const wrapper = mountSelect({ modelValue: [1], loading: true });
-
-      expect(dropdown(wrapper).props('loading')).toBe(true);
-      expect(addTrigger(wrapper).attributes('disabled')).toBeDefined();
-    });
-  });
-});

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -75,23 +75,6 @@ const hasConversationUnreadCounts = computed(() => {
   );
 });
 
-const hasFilteredUnreadCounts = computed(() => {
-  return (
-    hasConversationUnreadCounts.value &&
-    isFeatureEnabledonAccount.value(
-      accountId.value,
-      FEATURE_FLAGS.UNREAD_COUNT_FOR_FILTERS
-    )
-  );
-});
-
-const hasDataImport = computed(() => {
-  return isFeatureEnabledonAccount.value(
-    accountId.value,
-    FEATURE_FLAGS.DATA_IMPORT
-  );
-});
-
 const fetchConversationUnreadCounts = ([currentAccountId, isEnabled]) => {
   if (!currentAccountId) return;
 
@@ -216,18 +199,6 @@ const getLabelUnreadCount = useMapGetter(
 const getTeamUnreadCount = useMapGetter(
   'conversationUnreadCounts/getTeamUnreadCount'
 );
-const mentionsUnreadCount = useMapGetter(
-  'conversationUnreadCounts/getMentionsUnreadCount'
-);
-const participatingUnreadCount = useMapGetter(
-  'conversationUnreadCounts/getParticipatingUnreadCount'
-);
-const unattendedUnreadCount = useMapGetter(
-  'conversationUnreadCounts/getUnattendedUnreadCount'
-);
-const getFolderUnreadCount = useMapGetter(
-  'conversationUnreadCounts/getFolderUnreadCount'
-);
 const teams = useMapGetter('teams/getMyTeams');
 const contactCustomViews = useMapGetter('customViews/getContactCustomViews');
 const conversationCustomViews = useMapGetter(
@@ -255,22 +226,14 @@ watch([accountId, currentUserId], fetchSidebarSortPreferences, {
   immediate: true,
 });
 
-const hasUnreadCountsForSection = section => {
-  if (section === SIDEBAR_SORT_SECTIONS.FOLDERS) {
-    return hasFilteredUnreadCounts.value;
-  }
-
-  return hasConversationUnreadCounts.value;
-};
-
 const getSortOptionsForSection = section =>
   getSidebarSortOptions(section, {
-    hasUnreadCounts: hasUnreadCountsForSection(section),
+    hasUnreadCounts: hasConversationUnreadCounts.value,
   });
 
 const getSortForSection = section =>
   resolveSidebarSort(section, getSidebarSectionSort.value(section), {
-    hasUnreadCounts: hasUnreadCountsForSection(section),
+    hasUnreadCounts: hasConversationUnreadCounts.value,
   });
 
 const updateSortPreference = (section, sortBy) => {
@@ -290,7 +253,6 @@ const sortedFolders = computed(() =>
   sortSidebarItems(conversationCustomViews.value, {
     sortBy: getSortForSection(SIDEBAR_SORT_SECTIONS.FOLDERS),
     labelKey: view => view.name,
-    unreadCountKey: view => getFolderUnreadCount.value(view.id),
   })
 );
 
@@ -380,9 +342,6 @@ const menuItems = computed(() => {
           name: 'Mentions',
           label: t('SIDEBAR.MENTIONED_CONVERSATIONS'),
           icon: 'i-lucide-at-sign',
-          badgeCount: hasFilteredUnreadCounts.value
-            ? mentionsUnreadCount.value
-            : 0,
           activeOn: ['conversation_through_mentions'],
           to: accountScopedRoute('conversation_mentions'),
         },
@@ -390,9 +349,6 @@ const menuItems = computed(() => {
           name: 'Participating',
           label: t('SIDEBAR.PARTICIPATING_CONVERSATIONS'),
           icon: 'i-lucide-user-round-check',
-          badgeCount: hasFilteredUnreadCounts.value
-            ? participatingUnreadCount.value
-            : 0,
           activeOn: ['conversation_through_participating'],
           to: accountScopedRoute('conversation_participating'),
         },
@@ -401,9 +357,6 @@ const menuItems = computed(() => {
           activeOn: ['conversation_through_unattended'],
           label: t('SIDEBAR.UNATTENDED_CONVERSATIONS'),
           icon: 'i-lucide-clock-alert',
-          badgeCount: hasFilteredUnreadCounts.value
-            ? unattendedUnreadCount.value
-            : 0,
           to: accountScopedRoute('conversation_unattended'),
         },
         {
@@ -417,9 +370,6 @@ const menuItems = computed(() => {
           children: sortedFolders.value.map(view => ({
             name: `${view.name}-${view.id}`,
             label: view.name,
-            badgeCount: hasFilteredUnreadCounts.value
-              ? getFolderUnreadCount.value(view.id)
-              : 0,
             to: accountScopedRoute('folder_conversations', { id: view.id }),
           })),
         },
@@ -490,14 +440,6 @@ const menuItems = computed(() => {
       label: t('SIDEBAR.CAPTAIN'),
       activeOn: ['captain_assistants_create_index'],
       children: [
-        {
-          name: 'Overview',
-          label: t('SIDEBAR.CAPTAIN_OVERVIEW'),
-          activeOn: ['captain_assistants_overview_index'],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_assistants_overview_index',
-          }),
-        },
         {
           name: 'FAQs',
           label: t('SIDEBAR.CAPTAIN_RESPONSES'),
@@ -863,16 +805,6 @@ const menuItems = computed(() => {
           icon: 'i-lucide-blocks',
           to: accountScopedRoute('settings_applications'),
         },
-        ...(hasDataImport.value
-          ? [
-              {
-                name: 'Settings Data',
-                label: t('SIDEBAR.DATA'),
-                icon: 'i-lucide-database',
-                to: accountScopedRoute('settings_data_imports'),
-              },
-            ]
-          : []),
         {
           name: 'Settings Audit Logs',
           label: t('SIDEBAR.AUDIT_LOGS'),

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue

@@ -44,12 +44,6 @@ const showChatSupport = computed(() => {
   );
 });
 
-const toggleChatSupport = () => {
-  if (window.$chatwoot) {
-    window.$chatwoot.toggle();
-  }
-};
-
 const menuItems = computed(() => {
   return [
     {
@@ -57,7 +51,9 @@ const menuItems = computed(() => {
       showOnCustomBrandedInstance: false,
       label: t('SIDEBAR_ITEMS.CONTACT_SUPPORT'),
       icon: 'i-lucide-life-buoy',
-      click: toggleChatSupport,
+      click: () => {
+        window.$chatwoot.toggle();
+      },
     },
     {
       show: true,