chore: log webhook response data on error

Merge branch 'release/3.3.1'
Bump version to 3.3.1
2023-11-24 14:18:13 +05:30 · 2023-11-18 10:24:25 -08:00 · 2023-11-18 10:23:18 -08:00 · 2023-11-18 10:18:55 -08:00 · 2023-11-17 20:37:44 -08:00 · 2023-11-17 20:37:25 -08:00
1053 changed files with 23502 additions and 7049 deletions
@@ -81,7 +81,7 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
 MAILER_INBOUND_EMAIL_DOMAIN=
-# Set this to appropriate ingress channel with regards to incoming emails
+# Set this to the appropriate ingress channel with regards to incoming emails
 # Possible values are :
 # relay for Exim, Postfix, Qmail
 # mailgun for Mailgun
@@ -91,10 +91,20 @@ MAILER_INBOUND_EMAIL_DOMAIN=
 RAILS_INBOUND_EMAIL_SERVICE=
 # Use one of the following based on the email ingress service
 # Ref: https://edgeguides.rubyonrails.org/action_mailbox_basics.html
+# Set this to a password of your choice and use it in the Inbound webhook
 RAILS_INBOUND_EMAIL_PASSWORD=
+
 MAILGUN_INGRESS_SIGNING_KEY=
 MANDRILL_INGRESS_API_KEY=

+# Creating Your Inbound Webhook Instructions for Postmark and Sendgrid:
+# Inbound webhook URL format:
+#    https://actionmailbox:[YOUR_RAILS_INBOUND_EMAIL_PASSWORD]@[YOUR_CHATWOOT_DOMAIN.COM]/rails/action_mailbox/[RAILS_INBOUND_EMAIL_SERVICE]/inbound_emails
+# Note: Replace the values inside the brackets; do not include the brackets themselves.
+# Example: https://actionmailbox:mYRandomPassword3@chatwoot.example.com/rails/action_mailbox/postmark/inbound_emails
+# For Postmark
+# Ensure the 'Include raw email content in JSON payload' checkbox is selected in the inbound webhook section.
+
 # Storage
 ACTIVE_STORAGE_SERVICE=local

@@ -176,6 +186,9 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # MICROSOFT CLARITY
 # MS_CLARITY_TOKEN=xxxxxxxxx

+# GOOGLE_TAG_MANAGER
+# GOOGLE_TAG = GTM-XXXXXXX
+
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
 # SCOUT_KEY=YOURKEY
@@ -199,7 +212,7 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## Rack Attack configuration
 ## To prevent and throttle abusive requests
 # ENABLE_RACK_ATTACK=true
-# RACK_ATTACK_IP_LIMIT=3000
+# RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true

 ## Running chatwoot as an API only server
@@ -240,3 +253,9 @@ AZURE_APP_SECRET=

 # Sentiment analysis model file path
 SENTIMENT_FILE_PATH=
+
+
+# Housekeeping/Performance related configurations
+# Set to true if you want to remove stale contact inboxes
+# contact_inboxes with no conversation older than 90 days will be removed
+# REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
@@ -4,9 +4,10 @@ module.exports = {
    'prettier',
    'plugin:vue/recommended',
    'plugin:storybook/recommended',
+    'plugin:cypress/recommended',
  ],
  parserOptions: {
-    parser: 'babel-eslint',
+    parser: '@babel/eslint-parser',
    ecmaVersion: 2020,
    sourceType: 'module',
  },
@@ -24,13 +25,16 @@ module.exports = {
    'jsx-a11y/label-has-for': 'off',
    'jsx-a11y/anchor-is-valid': 'off',
    'import/no-unresolved': 'off',
+    'vue/html-indent': 'off',
+    'vue/multi-word-component-names': 'off',
    'vue/max-attributes-per-line': [
      'error',
      {
-        singleline: 20,
+        singleline: {
+          max: 20,
+        },
        multiline: {
          max: 1,
-          allowFirstLine: false,
        },
      },
    ],
@@ -47,6 +51,7 @@ module.exports = {
      },
    ],
    'vue/no-v-html': 'off',
+    'vue/component-definition-name-casing': 'off',
    'vue/singleline-html-element-content-newline': 'off',
    'import/extensions': ['off'],
    'no-console': 'error',
@@ -69,7 +69,12 @@ jobs:
    # Run  Response Bot specs
    - name: Run backend tests
      run: |
-        bundle exec rspec spec/enterprise/controllers/api/v1/accounts/response_sources_controller_spec.rb spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb:47 --profile=10 --format documentation
+        bundle exec rspec \
+          spec/enterprise/controllers/api/v1/accounts/response_sources_controller_spec.rb \
+          spec/enterprise/services/enterprise/message_templates/response_bot_service_spec.rb \
+          spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb:47 \
+          --profile=10 \
+          --format documentation

    - name: Upload rails log folder
      uses: actions/upload-artifact@v3
@@ -58,6 +58,7 @@ Metrics/BlockLength:
 Metrics/ModuleLength:
  Exclude:
    - lib/seeders/message_seeder.rb
+    - spec/support/slack_stubs.rb
 Rails/ApplicationController:
  Exclude:
    - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -15,7 +15,7 @@ gem 'browser'
 gem 'hashie'
 gem 'jbuilder'
 gem 'kaminari'
-gem 'responders'
+gem 'responders', '>= 3.1.1'
 gem 'rest-client'
 gem 'telephone_number'
 gem 'time_diff'
@@ -67,7 +67,7 @@ gem 'webpacker'
 gem 'barnes'

 ##--- gems for authentication & authorization ---##
-gem 'devise'
+gem 'devise', '>= 4.9.3'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
 gem 'devise_token_auth'
 # authorization
@@ -92,7 +92,7 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.0.0'
+gem 'slack-ruby-client', '~> 2.2.0'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2'
 gem 'grpc'
@@ -107,16 +107,16 @@ gem 'google-cloud-translate-v3'
 gem 'ddtrace', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
-gem 'newrelic-sidekiq-metrics', require: false
+gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.11.0', require: false
+gem 'sentry-rails', '>= 5.13.0', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.11.0', require: false
+gem 'sentry-sidekiq', '>= 5.13.0', require: false

 ##-- background job processing --##
 gem 'sidekiq', '>= 7.1.3'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 1.10.1'
+gem 'sidekiq-cron', '>= 1.11.0'

 ##-- Push notification service --##
 gem 'fcm'
@@ -154,12 +154,12 @@ gem 'stripe'
 gem 'faker'

 # Include logrange conditionally in intializer using env variable
-gem 'lograge', '~> 0.13.0', require: false
+gem 'lograge', '~> 0.14.0', require: false

 # worked with microsoft refresh token
 gem 'omniauth-oauth2'

-gem 'audited', '~> 5.3'
+gem 'audited', '~> 5.4', '>= 5.4.1'

 # need for google auth
 gem 'omniauth'
@@ -200,6 +200,8 @@ group :development do
  # profiling
  gem 'rack-mini-profiler', '>= 3.1.1', require: false
  gem 'stackprof'
+  # Should install the associated chrome extension to view query logs
+  gem 'meta_request'
 end

 group :test do
@@ -126,9 +126,9 @@ GEM
      rake (>= 10.4, < 14.0)
    ast (2.4.2)
    attr_extras (7.1.0)
-    audited (5.3.3)
-      activerecord (>= 5.0, < 7.1)
-      request_store (~> 1.2)
+    audited (5.4.1)
+      activerecord (>= 5.0, < 7.7)
+      activesupport (>= 5.0, < 7.7)
    aws-eventstream (1.2.0)
    aws-partitions (1.760.0)
    aws-sdk-core (3.171.1)
@@ -148,7 +148,8 @@ GEM
    barnes (0.0.9)
      multi_json (~> 1)
      statsd-ruby (~> 1.1)
-    bcrypt (3.1.18)
+    base64 (0.1.1)
+    bcrypt (3.1.19)
    bindex (0.8.1)
    blingfire (0.1.8)
    bootsnap (1.16.0)
@@ -174,7 +175,7 @@ GEM
      rexml
    crass (1.0.6)
    csv-safe (3.2.1)
-    cypress-on-rails (1.13.1)
+    cypress-on-rails (1.16.0)
      rack
    database_cleaner (2.0.2)
      database_cleaner-active_record (>= 2, < 3)
@@ -193,7 +194,7 @@ GEM
      irb (>= 1.5.0)
      reline (>= 0.3.1)
    declarative (0.0.20)
-    devise (4.9.2)
+    devise (4.9.3)
      bcrypt (~> 3.0)
      orm_adapter (~> 0.1)
      railties (>= 4.1.0)
@@ -261,7 +262,7 @@ GEM
      rake
    flag_shih_tzu (0.3.23)
    foreman (0.87.2)
-    fugit (1.8.1)
+    fugit (1.9.0)
      et-orbi (~> 1, >= 1.2.7)
      raabro (~> 1.4)
    gapic-common (0.18.0)
@@ -273,7 +274,7 @@ GEM
      googleauth (~> 1.0)
      grpc (~> 1.36)
    geocoder (1.8.1)
-    gli (2.21.0)
+    gli (2.21.1)
    globalid (1.2.1)
      activesupport (>= 6.1)
    gmail_xoauth (0.4.2)
@@ -434,12 +435,12 @@ GEM
    llhttp-ffi (0.4.0)
      ffi-compiler (~> 1.0)
      rake (~> 13.0)
-    lograge (0.13.0)
+    lograge (0.14.0)
      actionpack (>= 4)
      activesupport (>= 4)
      railties (>= 4)
      request_store (~> 1.0)
-    loofah (2.21.3)
+    loofah (2.21.4)
      crass (~> 1.0.2)
      nokogiri (>= 1.12.0)
    mail (2.8.1)
@@ -450,13 +451,16 @@ GEM
    marcel (1.0.2)
    maxminddb (0.1.22)
    memoist (0.16.2)
+    meta_request (0.7.4)
+      rack-contrib (>= 1.1, < 3)
+      railties (>= 3.0.0, < 7.1)
    method_source (1.0.0)
    mime-types (3.4.1)
      mime-types-data (~> 3.2015)
    mime-types-data (3.2023.0218.1)
    mini_magick (4.12.0)
    mini_mime (1.1.5)
-    mini_portile2 (2.8.4)
+    mini_portile2 (2.8.5)
    minitest (5.20.0)
    mock_redis (0.36.0)
      ruby2_keywords
@@ -478,10 +482,11 @@ GEM
    net-smtp (0.3.3)
      net-protocol
    netrc (0.11.0)
-    newrelic-sidekiq-metrics (1.6.1)
-      newrelic_rpm (~> 8)
+    newrelic-sidekiq-metrics (1.6.2)
+      newrelic_rpm (>= 8.0.0)
      sidekiq
-    newrelic_rpm (8.16.0)
+    newrelic_rpm (9.6.0)
+      base64
    nio4r (2.5.9)
    nokogiri (1.15.4)
      mini_portile2 (~> 2.8.2)
@@ -553,10 +558,12 @@ GEM
    pundit (2.3.0)
      activesupport (>= 3.0.0)
    raabro (1.4.0)
-    racc (1.7.1)
+    racc (1.7.3)
    rack (2.2.8)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
+    rack-contrib (2.4.0)
+      rack (< 4)
    rack-cors (2.0.1)
      rack (>= 2.0.0)
    rack-mini-profiler (3.1.1)
@@ -597,13 +604,13 @@ GEM
      thor (~> 1.0)
      zeitwerk (~> 2.5)
    rainbow (3.1.1)
-    rake (13.0.6)
+    rake (13.1.0)
    rb-fsevent (0.11.2)
    rb-inotify (0.10.1)
      ffi (~> 1.0)
    redis (5.0.6)
      redis-client (>= 0.9.0)
-    redis-client (0.17.0)
+    redis-client (0.18.0)
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
@@ -616,7 +623,7 @@ GEM
      uber (< 0.2.0)
    request_store (1.5.1)
      rack (>= 1.4)
-    responders (3.1.0)
+    responders (3.1.1)
      actionpack (>= 5.2)
      railties (>= 5.2)
    rest-client (2.1.0)
@@ -702,23 +709,23 @@ GEM
      activesupport (>= 4)
    selectize-rails (0.12.6)
    semantic_range (3.0.0)
-    sentry-rails (5.11.0)
+    sentry-rails (5.13.0)
      railties (>= 5.0)
-      sentry-ruby (~> 5.11.0)
-    sentry-ruby (5.11.0)
+      sentry-ruby (~> 5.13.0)
+    sentry-ruby (5.13.0)
      concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.11.0)
-      sentry-ruby (~> 5.11.0)
+    sentry-sidekiq (5.13.0)
+      sentry-ruby (~> 5.13.0)
      sidekiq (>= 3.0)
    sexp_processor (4.17.0)
    shoulda-matchers (5.3.0)
      activesupport (>= 5.2.0)
-    sidekiq (7.1.3)
+    sidekiq (7.2.0)
      concurrent-ruby (< 2)
      connection_pool (>= 2.3.0)
      rack (>= 2.2.4)
      redis-client (>= 0.14.0)
-    sidekiq-cron (1.10.1)
+    sidekiq-cron (1.11.0)
      fugit (~> 1.8)
      globalid (>= 1.0.1)
      sidekiq (>= 6)
@@ -732,13 +739,12 @@ GEM
      json (>= 1.8, < 3)
      simplecov-html (~> 0.10.0)
    simplecov-html (0.10.2)
-    slack-ruby-client (2.0.0)
+    slack-ruby-client (2.2.0)
      faraday (>= 2.0)
      faraday-mashify
      faraday-multipart
      gli
      hashie
-      websocket-driver
    snaky_hash (2.0.1)
      hashie
      version_gem (~> 1.1, >= 1.1.1)
@@ -759,7 +765,7 @@ GEM
    stripe (8.5.0)
    telephone_number (1.4.20)
    test-prof (1.2.1)
-    thor (1.2.2)
+    thor (1.3.0)
    tilt (2.2.0)
    time_diff (0.3.0)
      activesupport
@@ -817,7 +823,7 @@ GEM
    working_hours (1.4.1)
      activesupport (>= 3.2)
      tzinfo
-    zeitwerk (2.6.11)
+    zeitwerk (2.6.12)

 PLATFORMS
  arm64-darwin-20
@@ -839,7 +845,7 @@ DEPENDENCIES
  administrate-field-belongs_to_search
  annotate
  attr_extras
-  audited (~> 5.3)
+  audited (~> 5.4, >= 5.4.1)
  aws-sdk-s3
  azure-storage-blob!
  barnes
@@ -856,7 +862,7 @@ DEPENDENCIES
  database_cleaner
  ddtrace
  debug (~> 1.8)
-  devise
+  devise (>= 4.9.3)
  devise-secure_password!
  devise_token_auth
  dotenv-rails
@@ -892,11 +898,12 @@ DEPENDENCIES
  line-bot-api
  liquid
  listen
-  lograge (~> 0.13.0)
+  lograge (~> 0.14.0)
  maxminddb
+  meta_request
  mock_redis
  neighbor
-  newrelic-sidekiq-metrics
+  newrelic-sidekiq-metrics (>= 1.6.2)
  newrelic_rpm
  omniauth
  omniauth-google-oauth2
@@ -916,7 +923,7 @@ DEPENDENCIES
  rails (~> 7.0.8.0)
  redis
  redis-namespace
-  responders
+  responders (>= 3.1.1)
  rest-client
  reverse_markdown
  rspec-rails
@@ -928,14 +935,14 @@ DEPENDENCIES
  scout_apm
  scss_lint
  seed_dump
-  sentry-rails (>= 5.11.0)
+  sentry-rails (>= 5.13.0)
  sentry-ruby
-  sentry-sidekiq (>= 5.11.0)
+  sentry-sidekiq (>= 5.13.0)
  shoulda-matchers
  sidekiq (>= 7.1.3)
-  sidekiq-cron (>= 1.10.1)
+  sidekiq-cron (>= 1.11.0)
  simplecov (= 0.17.1)
-  slack-ruby-client (~> 2.0.0)
+  slack-ruby-client (~> 2.2.0)
  spring
  spring-watcher-listen
  squasher
@@ -1,3 +1,3 @@
 backend: RAILS_ENV=test bin/rails s -p 5050
-frontend: bin/webpack-dev-server
-worker: dotenv RAILS_ENV=test bundle exec sidekiq -C config/sidekiq.yml
+frontend: export NODE_OPTIONS=--openssl-legacy-provider && bin/webpack-dev-server
+worker: RAILS_ENV=test dotenv bundle exec sidekiq -C config/sidekiq.yml
@@ -1,10 +1,12 @@
-<p align="center">
-  <img src="https://s3.us-west-2.amazonaws.com/gh-assets.chatwoot.com/brand.svg" alt="Woot-logo" width="240" />
+<img src="https://user-images.githubusercontent.com/2246121/282256557-1570674b-d142-4198-9740-69404cc6a339.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282256632-87f6a01b-6467-4e0e-8a93-7bbf66d03a17.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>

-  <p align="center">Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.</p>
-</p>
+___

-<p align="center">
+# Chatwoot 
+
+Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+<p>
  <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
     <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
  </a>
@@ -13,9 +15,7 @@
  </a>
 </p>

-___
-
-<p align="center">
+<p>
  <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
  <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
    <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
@@ -29,9 +29,8 @@ ___
  <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>
 </p>

-<img src="https://chatwoot-public-assets.s3.amazonaws.com/github/screenshot.png" width="100%" alt="Chat dashboard"/>
-
-
+<img src="https://user-images.githubusercontent.com/2246121/282255783-ee8a50c9-f42d-4752-8201-2d59965a663d.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282255784-3d1994ec-d895-4ff5-ac68-d819987e1869.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>

 Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.

@@ -1 +1 @@
-2.4.0
+2.6.0
@@ -24,14 +24,6 @@ select {
  font-size: $base-font-size;
 }

-input,
-select,
-textarea {
-  display: block;
-  font-family: $base-font-family;
-  font-size: 16px;
-}
-
 [type="color"],
 [type="date"],
 [type="datetime-local"],
@@ -51,6 +43,7 @@ textarea {
  background-color: $white;
  border: $base-border;
  border-radius: $base-border-radius;
+  font-family: $base-font-family;
  padding: 0.5em;
  transition: border-color $base-duration $base-timing;
  width: 100%;
@@ -4,8 +4,8 @@
  float: left;
  margin-bottom: $base-spacing;
  margin-top: 0.25em;
-  text-align: right;
-  width: calc(15% - 1rem);
+  text-align: left;
+  width: calc(16% - 1rem);
 }

 .preserve-whitespace {
@@ -17,7 +17,7 @@
  float: left;
  margin-bottom: $base-spacing;
  margin-left: 2rem;
-  width: calc(85% - 1rem);
+  width: calc(84% - 1rem);
 }

 .attribute--nested {
@@ -10,7 +10,7 @@ input[type="submit"],
  color: $white;
  cursor: pointer;
  display: inline-block;
-  font-size: $font-size-default;
+  font-size: $font-size-small;
  -webkit-font-smoothing: antialiased;
  font-weight: $font-weight-medium;
  line-height: 1;
@@ -1,13 +1,18 @@
 .main-content {
  font-size: $font-size-default;
-  left: 23rem;
+  left: 21rem;
  position: absolute;
  right: 0;
  top: 0;
 }

 .main-content__body {
+  font-size: $font-size-small;
  padding: $space-two;
+
+  table {
+    font-size: $font-size-small;
+  }
 }

 .main-content__header {
@@ -20,7 +25,7 @@
 }

 .main-content__page-title {
-  font-size: $font-size-large;
+  font-size: $font-size-medium;
  font-weight: $font-weight-medium;
  margin-right: auto;
 }
@@ -1,7 +1,12 @@
 .logo-brand {
  margin-bottom: $space-normal;
  padding: $space-normal $space-smaller $space-small;
-  text-align: center;
+  text-align: left;
+
+  img {
+    margin-bottom: $space-smaller;
+    max-height: 3rem;
+  }
 }

 .navigation {
@@ -19,12 +24,13 @@
  padding: $space-normal;
  position: fixed;
  top: 0;
-  width: 23rem;
+  width: 21rem;
  z-index: 1023;

  li {
    align-items: center;
    display: flex;
+    font-size: $font-size-small;

    a {
      color: $color-gray;
@@ -35,6 +41,10 @@
      min-width: $space-medium;
    }
  }
+
+  hr {
+    margin: $space-slab;
+  }
 }

 .navigation__link {
@@ -43,7 +53,7 @@
  display: block;
  line-height: 1;
  margin-bottom: $space-smaller;
-  padding: $space-one;
+  padding: $space-small;

  &:hover {
    color: $blue;
@@ -4,7 +4,7 @@ $base-font-family: PlusJakarta, Inter, -apple-system, BlinkMacSystemFont, "Segoe
  sans-serif !default;
 $heading-font-family: $base-font-family !default;

-$base-font-size: 16px !default;
+$base-font-size: 14px !default;

 $base-line-height: 1.5 !default;
 $heading-line-height: 1.2 !default;
@@ -93,6 +93,9 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
      message_type: @message_type,
      content: response.content,
      source_id: response.identifier,
+      content_attributes: {
+        in_reply_to_external_id: response.in_reply_to_external_id
+      },
      sender: @outgoing_echo ? nil : @contact_inbox.contact
    }
  end
@@ -76,6 +76,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
    message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
  end

+  def message_reply_attributes
+    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
+  end
+
  def build_message
    return if @outgoing_echo && already_sent_from_chatwoot?
    return if message_content.blank? && all_unsupported_files?
@@ -118,7 +122,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
      message_type: message_type,
      source_id: message_identifier,
      content: message_content,
-      sender: @outgoing_echo ? nil : contact
+      sender: @outgoing_echo ? nil : contact,
+      content_attributes: {
+        in_reply_to_external_id: message_reply_attributes
+      }
    }
  end

@@ -9,11 +9,11 @@ class Messages::MessageBuilder
    @user = user
    @message_type = params[:message_type] || 'outgoing'
    @attachments = params[:attachments]
-    @automation_rule = @params&.dig(:content_attributes, :automation_rule_id)
+    @automation_rule = content_attributes&.dig(:automation_rule_id)
    return unless params.instance_of?(ActionController::Parameters)

-    @in_reply_to = params.to_unsafe_h&.dig(:content_attributes, :in_reply_to)
-    @items = params.to_unsafe_h&.dig(:content_attributes, :items)
+    @in_reply_to = content_attributes&.dig(:in_reply_to)
+    @items = content_attributes&.dig(:items)
  end

  def perform
@@ -26,6 +26,38 @@ class Messages::MessageBuilder

  private

+  # Extracts content attributes from the given params.
+  # - Converts ActionController::Parameters to a regular hash if needed.
+  # - Attempts to parse a JSON string if content is a string.
+  # - Returns an empty hash if content is not present, if there's a parsing error, or if it's an unexpected type.
+  def content_attributes
+    params = convert_to_hash(@params)
+    content_attributes = params.fetch(:content_attributes, {})
+
+    return parse_json(content_attributes) if content_attributes.is_a?(String)
+    return content_attributes if content_attributes.is_a?(Hash)
+
+    {}
+  end
+
+  # Converts the given object to a hash.
+  # If it's an instance of ActionController::Parameters, converts it to an unsafe hash.
+  # Otherwise, returns the object as-is.
+  def convert_to_hash(obj)
+    return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters)
+
+    obj
+  end
+
+  # Attempts to parse a string as JSON.
+  # If successful, returns the parsed hash with symbolized names.
+  # If unsuccessful, returns nil.
+  def parse_json(content)
+    JSON.parse(content, symbolize_names: true)
+  rescue JSON::ParserError
+    {}
+  end
+
  def process_attachments
    return if @attachments.blank?

@@ -15,7 +15,10 @@ class V2::ReportBuilder
  end

  def timeseries
-    send(params[:metric])
+    return send(params[:metric]) if metric_valid?
+
+    Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}"
+    {}
  end

  # For backward compatible with old report
@@ -53,6 +56,16 @@ class V2::ReportBuilder

  private

+  def metric_valid?
+    %w[conversations_count
+       incoming_messages_count
+       outgoing_messages_count
+       avg_first_response_time
+       avg_resolution_time reply_time
+       resolutions_count
+       reply_time].include?(params[:metric])
+  end
+
  def inbox
    @inbox ||= account.inboxes.find(params[:id])
  end
@@ -9,7 +9,6 @@ class Api::V1::Accounts::Actions::ContactMergesController < Api::V1::Accounts::B
      mergee_contact: @mergee_contact
    )
    contact_merge_action.perform
-    render json: @base_contact
  end

  private
@@ -10,7 +10,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
    @articles_count = @all_articles.count

    @articles = if list_params[:category_slug].present?
-                  @all_articles.order_by_position.page(@current_page).per(50)
+                  @all_articles.order_by_position.page(@current_page)
                else
                  @all_articles.order_by_updated_at.page(@current_page)
                end
@@ -48,7 +48,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle

  def category_params
    params.require(:category).permit(
-      :name, :description, :position, :slug, :locale, :parent_category_id, :associated_category_id
+      :name, :description, :position, :slug, :locale, :icon, :parent_category_id, :associated_category_id
    )
  end

@@ -0,0 +1,21 @@
+class Api::V1::Accounts::ContactInboxesController < Api::V1::Accounts::BaseController
+  before_action :ensure_inbox
+
+  def filter
+    contact_inbox = @inbox.contact_inboxes.where(inbox_id: permitted_params[:inbox_id], source_id: permitted_params[:source_id])
+    return head :not_found if contact_inbox.empty?
+
+    @contact = contact_inbox.first.contact
+  end
+
+  private
+
+  def ensure_inbox
+    @inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
+    authorize @inbox, :show?
+  end
+
+  def permitted_params
+    params.permit(:inbox_id, :source_id)
+  end
+end
@@ -60,7 +60,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def toggle_status
-    if params[:status]
+    if params[:status].present?
      set_conversation_status
      @status = @conversation.save!
    else
@@ -47,6 +47,11 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
    head :ok
  end

+  def logo
+    @portal.logo.purge if @portal.logo.attached?
+    head :ok
+  end
+
  def process_attached_logo
    blob_id = params[:blob_id]
    blob = ActiveStorage::Blob.find_by(id: blob_id)
@@ -1,7 +1,15 @@
 class Api::V1::Integrations::WebhooksController < ApplicationController
  def create
-    builder = Integrations::Slack::IncomingMessageBuilder.new(params)
+    builder = Integrations::Slack::IncomingMessageBuilder.new(permitted_params)
    response = builder.perform
    render json: response
  end
+
+  private
+
+  # TODO: This is a temporary solution to permit all params for slack unfurling job.
+  # We should only permit the params that we use. Handle all the params based on events and send it to the respective services.
+  def permitted_params
+    params.permit!
+  end
 end
@@ -79,6 +79,9 @@ class Api::V1::Widget::BaseController < ApplicationController
      sender: @contact,
      content: permitted_params[:message][:content],
      inbox_id: conversation.inbox_id,
+      content_attributes: {
+        in_reply_to: permitted_params[:message][:reply_to]
+      },
      echo_id: permitted_params[:message][:echo_id],
      message_type: :incoming
    }
@@ -1,5 +1,6 @@
 class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  include Events::Types
+  before_action :render_not_found_if_empty, only: [:toggle_typing, :toggle_status, :set_custom_attributes, :destroy_custom_attributes]

  def index
    @conversation = conversation
@@ -27,6 +28,7 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController

    conversation.contact_last_seen_at = DateTime.now.utc
    conversation.save!
+    ::Conversations::UpdateMessageStatusJob.perform_later(conversation.id, conversation.contact_last_seen_at)
    head :ok
  end

@@ -41,8 +43,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  end

  def toggle_typing
-    head :ok && return if conversation.nil?
-
    case permitted_params[:typing_status]
    when 'on'
      trigger_typing_event(CONVERSATION_TYPING_ON)
@@ -54,8 +54,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  end

  def toggle_status
-    return head :not_found if conversation.nil?
-
    return head :forbidden unless @web_widget.end_conversation?

    unless conversation.resolved?
@@ -81,6 +79,10 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
    Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: conversation, user: @contact)
  end

+  def render_not_found_if_empty
+    return head :not_found if conversation.nil?
+  end
+
  def permitted_params
    params.permit(:id, :typing_status, :website_token, :email, contact: [:name, :email, :phone_number],
                                                               message: [:content, :referer_url, :timestamp, :echo_id],
@@ -64,7 +64,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController

  def permitted_params
    # timestamp parameter is used in create conversation method
-    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id])
+    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id, :reply_to])
  end

  def set_message
@@ -9,11 +9,14 @@ module RequestExceptionHandler

  def handle_with_exception
    yield
-  rescue ActiveRecord::RecordNotFound
+  rescue ActiveRecord::RecordNotFound => e
+    log_handled_error(e)
    render_not_found_error('Resource could not be found')
-  rescue Pundit::NotAuthorizedError
+  rescue Pundit::NotAuthorizedError => e
+    log_handled_error(e)
    render_unauthorized('You are not authorized to do this action')
  rescue ActionController::ParameterMissing => e
+    log_handled_error(e)
    render_could_not_create_error(e.message)
  ensure
    # to address the thread variable leak issues in Puma/Thin webserver
@@ -41,6 +44,7 @@ module RequestExceptionHandler
  end

  def render_record_invalid(exception)
+    log_handled_error(exception)
    render json: {
      message: exception.record.errors.full_messages.join(', '),
      attributes: exception.record.errors.attribute_names
@@ -48,6 +52,11 @@ module RequestExceptionHandler
  end

  def render_error_response(exception)
+    log_handled_error(exception)
    render json: exception.to_hash, status: exception.http_status
  end
+
+  def log_handled_error(exception)
+    logger.info("Handled error: #{exception.inspect}")
+  end
 end
@@ -23,6 +23,7 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
  def update_last_seen
    @conversation.contact_last_seen_at = DateTime.now.utc
    @conversation.save!
+    ::Conversations::UpdateMessageStatusJob.perform_later(@conversation.id, @conversation.contact_last_seen_at)
    head :ok
  end

@@ -33,7 +34,7 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
  end

  def create_conversation
-    ::Conversation.create!(conversation_params)
+    ConversationBuilder.new(params: conversation_params, contact_inbox: @contact_inbox).perform
  end

  def trigger_typing_event(event)
@@ -41,11 +42,6 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
  end

  def conversation_params
-    {
-      account_id: @contact_inbox.contact.account_id,
-      inbox_id: @contact_inbox.inbox_id,
-      contact_id: @contact_inbox.contact_id,
-      contact_inbox_id: @contact_inbox.id
-    }
+    params.permit(custom_attributes: {})
  end
 end
@@ -39,10 +39,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
    )
  end

-  def portal
-    @portal ||= Portal.find_by!(slug: permitted_params[:slug], archived: false)
-  end
-
  def list_params
    params.permit(:query, :locale, :sort, :status)
  end
@@ -1,5 +1,6 @@
 class Public::Api::V1::Portals::BaseController < PublicController
  before_action :show_plain_layout
+  before_action :set_color_scheme
  around_action :set_locale
  after_action :allow_iframe_requests

@@ -9,6 +10,18 @@ class Public::Api::V1::Portals::BaseController < PublicController
    @is_plain_layout_enabled = params[:show_plain_layout] == 'true'
  end

+  def set_color_scheme
+    @theme = if %w[dark light].include?(params[:theme])
+               params[:theme]
+             else
+               'system'
+             end
+  end
+
+  def portal
+    @portal ||= Portal.find_by!(slug: params[:slug], archived: false)
+  end
+
  def set_locale(&)
    switch_locale_with_portal(&) if params[:locale].present?
    switch_locale_with_article(&) if params[:article_slug].present?
@@ -31,6 +44,8 @@ class Public::Api::V1::Portals::BaseController < PublicController

  def switch_locale_with_article(&)
    article = Article.find_by(slug: params[:article_slug])
+    Rails.logger.info "Article: not found for slug: #{params[:article_slug]}"
+    render_404 && return if article.blank?

    @locale = if article.category.present?
                article.category.locale
@@ -44,4 +59,9 @@ class Public::Api::V1::Portals::BaseController < PublicController
  def allow_iframe_requests
    response.headers.delete('X-Frame-Options') if @is_plain_layout_enabled
  end
+
+  def render_404
+    portal
+    render 'public/api/v1/portals/error/404', status: :not_found
+  end
 end
@@ -13,10 +13,9 @@ class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals:
  private

  def set_category
-    @category = @portal.categories.find_by!(locale: params[:locale], slug: params[:category_slug])
-  end
+    @category = @portal.categories.find_by(locale: params[:locale], slug: params[:category_slug])

-  def portal
-    @portal ||= Portal.find_by!(slug: params[:slug], archived: false)
+    Rails.logger.info "Category: not found for slug: #{params[:category_slug]}"
+    render_404 && return if @category.blank?
  end
 end
@@ -0,0 +1,27 @@
+class SlackUploadsController < ApplicationController
+  include Rails.application.routes.url_helpers
+  before_action :set_blob, only: [:show]
+
+  def show
+    if @blob
+      redirect_to blob_url
+    else
+      redirect_to avatar_url
+    end
+  end
+
+  private
+
+  def set_blob
+    @blob = ActiveStorage::Blob.find_by(key: params[:blob_key])
+  end
+
+  def blob_url
+    url_for(@blob.representation(resize_to_fill: [250, nil]))
+  end
+
+  def avatar_url
+    base_url = ENV.fetch('FRONTEND_URL', nil)
+    "#{base_url}/integrations/slack/#{params[:sender_type]}.png"
+  end
+end
@@ -0,0 +1,21 @@
+class Twilio::DeliveryStatusController < ApplicationController
+  def create
+    ::Twilio::DeliveryStatusService.new(params: permitted_params).perform
+
+    head :no_content
+  end
+
+  private
+
+  def permitted_params
+    params.permit(
+      :AccountSid,
+      :From,
+      :MessageSid,
+      :MessagingServiceSid,
+      :MessageStatus,
+      :ErrorCode,
+      :ErrorMessage
+    )
+  end
+end
@@ -0,0 +1,48 @@
+module PortalHelper
+  def generate_portal_bg_color(portal_color, theme)
+    base_color = theme == 'dark' ? 'black' : 'white'
+    "color-mix(in srgb, #{portal_color} 20%, #{base_color})"
+  end
+
+  def generate_portal_bg(portal_color, theme)
+    bg_image = theme == 'dark' ? 'hexagon-dark.svg' : 'hexagon-light.svg'
+    "background: url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+  end
+
+  def language_name(locale)
+    language_map = YAML.load_file(Rails.root.join('config/languages/language_map.yml'))
+    language_map[locale] || locale
+  end
+
+  def get_theme_names(theme)
+    if theme == 'light'
+      I18n.t('public_portal.header.appearance.light')
+    elsif theme == 'dark'
+      I18n.t('public_portal.header.appearance.dark')
+    else
+      I18n.t('public_portal.header.appearance.system')
+    end
+  end
+
+  def get_theme_icon(theme)
+    if theme == 'light'
+      'icons/sun'
+    elsif theme == 'dark'
+      'icons/moon'
+    else
+      'icons/monitor'
+    end
+  end
+
+  def generate_gradient_to_bottom(theme)
+    "background-image: linear-gradient(to bottom, transparent, #{theme == 'dark' ? '#151718' : 'white'})"
+  end
+
+  def generate_article_link(portal_slug, article_slug, theme)
+    "/hc/#{portal_slug}/articles/#{article_slug}#{theme.present? && theme != 'system' ? "?theme=#{theme}" : ''}"
+  end
+
+  def render_category_content(content)
+    ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
+  end
+end
@@ -1,13 +1,13 @@
 <template>
  <div
-    v-if="!authUIFlags.isFetching"
+    v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
    id="app"
    class="app-wrapper h-full flex-grow-0 min-h-0 w-full"
    :class="{ 'app-rtl--wrapper': isRTLView }"
    :dir="isRTLView ? 'rtl' : 'ltr'"
  >
    <update-banner :latest-chatwoot-version="latestChatwootVersion" />
-    <template v-if="!accountUIFlags.isFetchingItem && currentAccountId">
+    <template v-if="currentAccountId">
      <payment-pending-banner />
      <upgrade-banner />
    </template>
@@ -111,10 +111,8 @@ export default {
      this.$store.dispatch('setActiveAccount', {
        accountId: this.currentAccountId,
      });
-      const {
-        locale,
-        latest_chatwoot_version: latestChatwootVersion,
-      } = this.getAccount(this.currentAccountId);
+      const { locale, latest_chatwoot_version: latestChatwootVersion } =
+        this.getAccount(this.currentAccountId);
      const { pubsub_token: pubsubToken } = this.currentUser || {};
      this.setLocale(locale);
      this.updateRTLDirectionView(locale);
@@ -15,9 +15,8 @@ class ApiClient {

  // eslint-disable-next-line class-methods-use-this
  get accountIdFromRoute() {
-    const isInsideAccountScopedURLs = window.location.pathname.includes(
-      '/app/accounts'
-    );
+    const isInsideAccountScopedURLs =
+      window.location.pathname.includes('/app/accounts');

    if (isInsideAccountScopedURLs) {
      return window.location.pathname.split('/')[3];
@@ -84,6 +84,11 @@ export default {
    return axios.delete(endPoints('deleteAvatar').url);
  },

+  resetPassword({ email }) {
+    const urlData = endPoints('resetPassword');
+    return axios.post(urlData.url, { email });
+  },
+
  setActiveAccount({ accountId }) {
    const urlData = endPoints('setActiveAccount');
    return axios.put(urlData.url, {
@@ -53,6 +53,7 @@ class ContactAPI extends ApiClient {
    return axios.get(requestURL);
  }

+  // eslint-disable-next-line default-param-last
  filter(page = 1, sortAttr = 'name', queryPayload) {
    let requestURL = `${this.url}/filter?${buildContactParams(page, sortAttr)}`;
    return axios.post(requestURL, queryPayload);
@@ -1,6 +1,5 @@
 import accountAPI from '../account';
 import ApiClient from '../../ApiClient';
-import describeWithAPIMock from '../../specs/apiSpecHelper';

 describe('#enterpriseAccountAPI', () => {
  it('creates correct instance', () => {
@@ -13,17 +12,33 @@ describe('#enterpriseAccountAPI', () => {
    expect(accountAPI).toHaveProperty('checkout');
  });

-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#checkout', () => {
      accountAPI.checkout();
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/enterprise/api/v1/checkout'
      );
    });

    it('#subscription', () => {
      accountAPI.subscription();
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/enterprise/api/v1/subscription'
      );
    });
@@ -1,6 +1,7 @@
 /* global axios */

 import PortalsAPI from './portals';
+import { getArticleSearchURL } from 'dashboard/helper/URLHelper.js';

 class ArticlesAPI extends PortalsAPI {
  constructor() {
@@ -12,14 +13,31 @@ class ArticlesAPI extends PortalsAPI {
    portalSlug,
    locale,
    status,
-    author_id,
-    category_slug,
+    authorId,
+    categorySlug,
+    sort,
  }) {
-    let baseUrl = `${this.url}/${portalSlug}/articles?page=${pageNumber}&locale=${locale}`;
-    if (status !== undefined) baseUrl += `&status=${status}`;
-    if (author_id) baseUrl += `&author_id=${author_id}`;
-    if (category_slug) baseUrl += `&category_slug=${category_slug}`;
-    return axios.get(baseUrl);
+    const url = getArticleSearchURL({
+      pageNumber,
+      portalSlug,
+      locale,
+      status,
+      authorId,
+      categorySlug,
+      sort,
+      host: this.url,
+    });
+
+    return axios.get(url);
+  }
+
+  searchArticles({ portalSlug, query }) {
+    const url = getArticleSearchURL({
+      portalSlug,
+      query,
+      host: this.url,
+    });
+    return axios.get(url);
  }

  getArticle({ id, portalSlug }) {
@@ -17,6 +17,10 @@ class PortalsAPI extends ApiClient {
  deletePortal(portalSlug) {
    return axios.delete(`${this.url}/${portalSlug}`);
  }
+
+  deleteLogo(portalSlug) {
+    return axios.delete(`${this.url}/${portalSlug}/logo`);
+  }
 }

 export default PortalsAPI;
@@ -26,9 +26,13 @@ export const buildCreatePayload = ({
    payload.append('echo_id', echoId);
    payload.append('cc_emails', ccEmails);
    payload.append('bcc_emails', bccEmails);
+
    if (toEmails) {
      payload.append('to_emails', toEmails);
    }
+    if (contentAttributes) {
+      payload.append('content_attributes', JSON.stringify(contentAttributes));
+    }
  } else {
    payload = {
      content: message,
@@ -31,6 +31,7 @@ class ReportsAPI extends ApiClient {
    });
  }

+  // eslint-disable-next-line default-param-last
  getSummary(since, until, type = 'account', id, groupBy, businessHours) {
    return axios.get(`${this.url}/summary`, {
      params: {
@@ -1,6 +1,5 @@
 import accountAPI from '../account';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#accountAPI', () => {
  it('creates correct instance', () => {
@@ -13,12 +12,28 @@ describe('#accountAPI', () => {
    expect(accountAPI).toHaveProperty('createAccount');
  });

-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#createAccount', () => {
      accountAPI.createAccount({
        name: 'Chatwoot',
      });
-      expect(context.axiosMock.post).toHaveBeenCalledWith('/api/v1/accounts', {
+      expect(axiosMock.post).toHaveBeenCalledWith('/api/v1/accounts', {
        name: 'Chatwoot',
      });
    });
@@ -1,6 +1,5 @@
 import accountActionsAPI from '../accountActions';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#ContactsAPI', () => {
  it('creates correct instance', () => {
@@ -8,10 +7,26 @@ describe('#ContactsAPI', () => {
    expect(accountActionsAPI).toHaveProperty('merge');
  });

-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#merge', () => {
      accountActionsAPI.merge(1, 2);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/actions/contact_merge',
        {
          base_contact_id: 1,
@@ -1,27 +0,0 @@
-function apiSpecHelper() {
-  beforeEach(() => {
-    this.originalAxios = window.axios;
-    this.axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
-    };
-    window.axios = this.axiosMock;
-  });
-
-  afterEach(() => {
-    window.axios = this.originalAxios;
-  });
-}
-// https://stackoverflow.com/a/59344023/3901856
-const sharedWrapper = describe('sharedWrapper', () => {});
-export default function describeWithAPIMock(skillName, testFn) {
-  return describe(skillName, function configureContext() {
-    function Context() {}
-    Context.prototype = sharedWrapper.ctx;
-    this.ctx = new Context();
-    apiSpecHelper.call(this);
-    testFn.call(this, this);
-  });
-}
@@ -1,6 +1,5 @@
 import articlesAPI from '../helpCenter/articles';
 import ApiClient from 'dashboard/api/helpCenter/portals';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#PortalAPI', () => {
  it('creates correct instance', () => {
@@ -12,39 +11,114 @@ describe('#PortalAPI', () => {
    expect(articlesAPI).toHaveProperty('delete');
    expect(articlesAPI).toHaveProperty('getArticles');
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#getArticles', () => {
      articlesAPI.getArticles({
        pageNumber: 1,
        portalSlug: 'room-rental',
        locale: 'en-US',
        status: 'published',
-        author_id: '1',
+        authorId: '1',
      });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/portals/room-rental/articles?page=1&locale=en-US&status=published&author_id=1'
      );
    });
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#getArticle', () => {
      articlesAPI.getArticle({
        id: 1,
        portalSlug: 'room-rental',
      });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/portals/room-rental/articles/1'
      );
    });
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#searchArticles', () => {
+      articlesAPI.searchArticles({
+        query: 'test',
+        portalSlug: 'room-rental',
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/portals/room-rental/articles?query=test'
+      );
+    });
+  });
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#updateArticle', () => {
      articlesAPI.updateArticle({
        articleId: 1,
        portalSlug: 'room-rental',
        articleObj: { title: 'Update shipping address' },
      });
-      expect(context.axiosMock.patch).toHaveBeenCalledWith(
+      expect(axiosMock.patch).toHaveBeenCalledWith(
        '/api/v1/portals/room-rental/articles/1',
        {
          title: 'Update shipping address',
@@ -52,13 +126,29 @@ describe('#PortalAPI', () => {
      );
    });
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#deleteArticle', () => {
      articlesAPI.deleteArticle({
        articleId: 1,
        portalSlug: 'room-rental',
      });
-      expect(context.axiosMock.delete).toHaveBeenCalledWith(
+      expect(axiosMock.delete).toHaveBeenCalledWith(
        '/api/v1/portals/room-rental/articles/1'
      );
    });
@@ -1,18 +1,30 @@
 import assignableAgentsAPI from '../assignableAgents';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#AssignableAgentsAPI', () => {
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#getAssignableAgents', () => {
      assignableAgentsAPI.get([1]);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/assignable_agents',
-        {
-          params: {
-            inbox_ids: [1],
-          },
-        }
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/assignable_agents', {
+        params: {
+          inbox_ids: [1],
+        },
+      });
    });
  });
 });
@@ -1,6 +1,5 @@
 import fbChannel from '../../channel/fbChannel';
 import ApiClient from '../../ApiClient';
-import describeWithAPIMock from '../apiSpecHelper';

 describe('#FBChannel', () => {
  it('creates correct instance', () => {
@@ -11,10 +10,26 @@ describe('#FBChannel', () => {
    expect(fbChannel).toHaveProperty('update');
    expect(fbChannel).toHaveProperty('delete');
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#create', () => {
      fbChannel.create({ omniauthToken: 'ASFM131CSF@#@$', appId: 'chatwoot' });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/callbacks/register_facebook_page',
        {
          omniauthToken: 'ASFM131CSF@#@$',
@@ -27,7 +42,7 @@ describe('#FBChannel', () => {
        omniauthToken: 'ASFM131CSF@#@$',
        inboxId: 1,
      });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/callbacks/reauthorize_page',
        {
          omniauth_token: 'ASFM131CSF@#@$',
@@ -1,6 +1,5 @@
 import contactAPI, { buildContactParams } from '../contacts';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#ContactsAPI', () => {
  it('creates correct instance', () => {
@@ -15,56 +14,67 @@ describe('#ContactsAPI', () => {
    expect(contactAPI).toHaveProperty('destroyAvatar');
  });

-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#get', () => {
      contactAPI.get(1, 'name', 'customer-support');
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/contacts?include_contact_inboxes=false&page=1&sort=name&labels[]=customer-support'
      );
    });

    it('#getConversations', () => {
      contactAPI.getConversations(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/contacts/1/conversations'
      );
    });

    it('#getContactableInboxes', () => {
      contactAPI.getContactableInboxes(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/contacts/1/contactable_inboxes'
      );
    });

    it('#getContactLabels', () => {
      contactAPI.getContactLabels(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/contacts/1/labels'
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/contacts/1/labels');
    });

    it('#updateContactLabels', () => {
      const labels = ['support-query'];
      contactAPI.updateContactLabels(1, labels);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/contacts/1/labels',
-        {
-          labels,
-        }
-      );
+      expect(axiosMock.post).toHaveBeenCalledWith('/api/v1/contacts/1/labels', {
+        labels,
+      });
    });

    it('#search', () => {
      contactAPI.search('leads', 1, 'date', 'customer-support');
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/contacts/search?include_contact_inboxes=false&page=1&sort=date&q=leads&labels[]=customer-support'
      );
    });

    it('#destroyCustomAttributes', () => {
      contactAPI.destroyCustomAttributes(1, ['cloudCustomer']);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/contacts/1/destroy_custom_attributes',
        {
          custom_attributes: ['cloudCustomer'],
@@ -75,7 +85,7 @@ describe('#ContactsAPI', () => {
    it('#importContacts', () => {
      const file = 'file';
      contactAPI.importContacts(file);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/contacts/import',
        expect.any(FormData),
        {
@@ -96,7 +106,7 @@ describe('#ContactsAPI', () => {
        ],
      };
      contactAPI.filter(1, 'name', queryPayload);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/contacts/filter?include_contact_inboxes=false&page=1&sort=name',
        queryPayload
      );
@@ -104,7 +114,7 @@ describe('#ContactsAPI', () => {

    it('#destroyAvatar', () => {
      contactAPI.destroyAvatar(1);
-      expect(context.axiosMock.delete).toHaveBeenCalledWith(
+      expect(axiosMock.delete).toHaveBeenCalledWith(
        '/api/v1/contacts/1/avatar'
      );
    });
@@ -1,6 +1,5 @@
 import conversationsAPI from '../conversations';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#ConversationApi', () => {
  it('creates correct instance', () => {
@@ -14,10 +13,26 @@ describe('#ConversationApi', () => {
    expect(conversationsAPI).toHaveProperty('updateLabels');
  });

-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#getLabels', () => {
      conversationsAPI.getLabels(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/conversations/1/labels'
      );
    });
@@ -25,7 +40,7 @@ describe('#ConversationApi', () => {
    it('#updateLabels', () => {
      const labels = ['support-query'];
      conversationsAPI.updateLabels(1, labels);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/conversations/1/labels',
        {
          labels,
@@ -1,6 +1,5 @@
 import csatReportsAPI from '../csatReports';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#Reports API', () => {
  it('creates correct instance', () => {
@@ -9,10 +8,26 @@ describe('#Reports API', () => {
    expect(csatReportsAPI).toHaveProperty('get');
    expect(csatReportsAPI).toHaveProperty('getMetrics');
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#get', () => {
      csatReportsAPI.get({ page: 1, from: 1622485800, to: 1623695400 });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/csat_survey_responses',
        {
          params: {
@@ -26,7 +41,7 @@ describe('#Reports API', () => {
    });
    it('#getMetrics', () => {
      csatReportsAPI.getMetrics({ from: 1622485800, to: 1623695400 });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/csat_survey_responses/metrics',
        {
          params: { since: 1622485800, until: 1623695400 },
@@ -39,7 +54,7 @@ describe('#Reports API', () => {
        to: 1623695400,
        user_ids: 1,
      });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/csat_survey_responses/download',
        {
          params: {
@@ -1,6 +1,5 @@
 import conversationAPI from '../../inbox/conversation';
 import ApiClient from '../../ApiClient';
-import describeWithAPIMock from '../apiSpecHelper';

 describe('#ConversationAPI', () => {
  it('creates correct instance', () => {
@@ -22,7 +21,23 @@ describe('#ConversationAPI', () => {
    expect(conversationAPI).toHaveProperty('filter');
  });

-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#get conversations', () => {
      conversationAPI.get({
        inboxId: 1,
@@ -32,19 +47,16 @@ describe('#ConversationAPI', () => {
        labels: [],
        teamId: 1,
      });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/conversations',
-        {
-          params: {
-            inbox_id: 1,
-            team_id: 1,
-            status: 'open',
-            assignee_type: 'me',
-            page: 1,
-            labels: [],
-          },
-        }
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/conversations', {
+        params: {
+          inbox_id: 1,
+          team_id: 1,
+          status: 'open',
+          assignee_type: 'me',
+          page: 1,
+          labels: [],
+        },
+      });
    });

    it('#search', () => {
@@ -53,7 +65,7 @@ describe('#ConversationAPI', () => {
        page: 1,
      });

-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/conversations/search',
        {
          params: {
@@ -66,7 +78,7 @@ describe('#ConversationAPI', () => {

    it('#toggleStatus', () => {
      conversationAPI.toggleStatus({ conversationId: 12, status: 'online' });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        `/api/v1/conversations/12/toggle_status`,
        {
          status: 'online',
@@ -77,7 +89,7 @@ describe('#ConversationAPI', () => {

    it('#assignAgent', () => {
      conversationAPI.assignAgent({ conversationId: 12, agentId: 34 });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        `/api/v1/conversations/12/assignments?assignee_id=34`,
        {}
      );
@@ -85,7 +97,7 @@ describe('#ConversationAPI', () => {

    it('#assignTeam', () => {
      conversationAPI.assignTeam({ conversationId: 12, teamId: 1 });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        `/api/v1/conversations/12/assignments`,
        {
          team_id: 1,
@@ -95,7 +107,7 @@ describe('#ConversationAPI', () => {

    it('#markMessageRead', () => {
      conversationAPI.markMessageRead({ id: 12 });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        `/api/v1/conversations/12/update_last_seen`
      );
    });
@@ -105,7 +117,7 @@ describe('#ConversationAPI', () => {
        conversationId: 12,
        status: 'typing_on',
      });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        `/api/v1/conversations/12/toggle_typing_status`,
        {
          typing_status: 'typing_on',
@@ -115,14 +127,14 @@ describe('#ConversationAPI', () => {

    it('#mute', () => {
      conversationAPI.mute(45);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/conversations/45/mute'
      );
    });

    it('#unmute', () => {
      conversationAPI.unmute(45);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/conversations/45/unmute'
      );
    });
@@ -135,18 +147,15 @@ describe('#ConversationAPI', () => {
        labels: [],
        teamId: 1,
      });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/conversations/meta',
-        {
-          params: {
-            inbox_id: 1,
-            team_id: 1,
-            status: 'open',
-            assignee_type: 'me',
-            labels: [],
-          },
-        }
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/conversations/meta', {
+        params: {
+          inbox_id: 1,
+          team_id: 1,
+          status: 'open',
+          assignee_type: 'me',
+          labels: [],
+        },
+      });
    });

    it('#sendEmailTranscript', () => {
@@ -154,7 +163,7 @@ describe('#ConversationAPI', () => {
        conversationId: 45,
        email: 'john@acme.inc',
      });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/conversations/45/transcript',
        {
          email: 'john@acme.inc',
@@ -167,7 +176,7 @@ describe('#ConversationAPI', () => {
        conversationId: 45,
        customAttributes: { order_d: '1001' },
      });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/conversations/45/custom_attributes',
        {
          custom_attributes: { order_d: '1001' },
@@ -202,9 +211,7 @@ describe('#ConversationAPI', () => {
        },
      };
      conversationAPI.filter(payload);
-      expect(
-        context.axiosMock.post
-      ).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/conversations/filter',
        payload.queryData,
        { params: { page: payload.page } }
@@ -213,7 +220,7 @@ describe('#ConversationAPI', () => {

    it('#getAllAttachments', () => {
      conversationAPI.getAllAttachments(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/conversations/1/attachments'
      );
    });
@@ -1,6 +1,5 @@
 import messageAPI, { buildCreatePayload } from '../../inbox/message';
 import ApiClient from '../../ApiClient';
-import describeWithAPIMock from '../apiSpecHelper';

 describe('#ConversationAPI', () => {
  it('creates correct instance', () => {
@@ -13,13 +12,29 @@ describe('#ConversationAPI', () => {
    expect(messageAPI).toHaveProperty('getPreviousMessages');
  });

-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#getPreviousMessages', () => {
      messageAPI.getPreviousMessages({
        conversationId: 12,
        before: 4573,
      });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        `/api/v1/conversations/12/messages`,
        {
          params: {
@@ -35,7 +50,7 @@ describe('#ConversationAPI', () => {
        message: 'test content',
        echoId: 12,
        isPrivate: true,
-
+        contentAttributes: { in_reply_to: 12 },
        files: [new Blob(['test-content'], { type: 'application/pdf' })],
      });
      expect(formPayload).toBeInstanceOf(FormData);
@@ -43,6 +58,10 @@ describe('#ConversationAPI', () => {
      expect(formPayload.get('echo_id')).toEqual('12');
      expect(formPayload.get('private')).toEqual('true');
      expect(formPayload.get('cc_emails')).toEqual('');
+      expect(formPayload.get('bcc_emails')).toEqual('');
+      expect(formPayload.get('content_attributes')).toEqual(
+        '{"in_reply_to":12}'
+      );
    });

    it('builds object payload if file is not available', () => {
@@ -58,8 +77,10 @@ describe('#ConversationAPI', () => {
        private: false,
        echo_id: 12,
        content_attributes: { in_reply_to: 12 },
-        bcc_emails: '',
        cc_emails: '',
+        bcc_emails: '',
+        to_emails: '',
+        template_params: undefined,
      });
    });
  });
@@ -1,6 +1,5 @@
 import inboxesAPI from '../inboxes';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#InboxesAPI', () => {
  it('creates correct instance', () => {
@@ -14,19 +13,32 @@ describe('#InboxesAPI', () => {
    expect(inboxesAPI).toHaveProperty('getAgentBot');
    expect(inboxesAPI).toHaveProperty('setAgentBot');
  });
-  describeWithAPIMock('API calls', context => {
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#getCampaigns', () => {
      inboxesAPI.getCampaigns(2);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/inboxes/2/campaigns'
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/inboxes/2/campaigns');
    });

    it('#deleteInboxAvatar', () => {
      inboxesAPI.deleteInboxAvatar(2);
-      expect(context.axiosMock.delete).toHaveBeenCalledWith(
-        '/api/v1/inboxes/2/avatar'
-      );
+      expect(axiosMock.delete).toHaveBeenCalledWith('/api/v1/inboxes/2/avatar');
    });
  });
 });
@@ -1,6 +1,5 @@
 import integrationAPI from '../integrations';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#integrationAPI', () => {
  it('creates correct instance', () => {
@@ -16,11 +15,27 @@ describe('#integrationAPI', () => {
    expect(integrationAPI).toHaveProperty('listAllSlackChannels');
    expect(integrationAPI).toHaveProperty('deleteHook');
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#connectSlack', () => {
      const code = 'SDNFJNSDFNDSJN';
      integrationAPI.connectSlack(code);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/integrations/slack',
        {
          code,
@@ -31,7 +46,7 @@ describe('#integrationAPI', () => {
    it('#updateSlack', () => {
      const updateObj = { referenceId: 'SDFSDGSVE' };
      integrationAPI.updateSlack(updateObj);
-      expect(context.axiosMock.patch).toHaveBeenCalledWith(
+      expect(axiosMock.patch).toHaveBeenCalledWith(
        '/api/v1/integrations/slack',
        {
          reference_id: updateObj.referenceId,
@@ -41,16 +56,14 @@ describe('#integrationAPI', () => {

    it('#listAllSlackChannels', () => {
      integrationAPI.listAllSlackChannels();
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/integrations/slack/list_all_channels'
      );
    });

    it('#delete', () => {
      integrationAPI.delete(2);
-      expect(context.axiosMock.delete).toHaveBeenCalledWith(
-        '/api/v1/integrations/2'
-      );
+      expect(axiosMock.delete).toHaveBeenCalledWith('/api/v1/integrations/2');
    });

    it('#createHook', () => {
@@ -59,7 +72,7 @@ describe('#integrationAPI', () => {
        settings: { api_key: 'SDFSDGSVE' },
      };
      integrationAPI.createHook(hookData);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/integrations/hooks',
        hookData
      );
@@ -67,7 +80,7 @@ describe('#integrationAPI', () => {

    it('#deleteHook', () => {
      integrationAPI.deleteHook(2);
-      expect(context.axiosMock.delete).toHaveBeenCalledWith(
+      expect(axiosMock.delete).toHaveBeenCalledWith(
        '/api/v1/integrations/hooks/2'
      );
    });
@@ -1,6 +1,5 @@
 import DyteAPIClient from '../../integrations/dyte';
 import ApiClient from '../../ApiClient';
-import describeWithAPIMock from '../apiSpecHelper';

 describe('#accountAPI', () => {
  it('creates correct instance', () => {
@@ -9,10 +8,26 @@ describe('#accountAPI', () => {
    expect(DyteAPIClient).toHaveProperty('addParticipantToMeeting');
  });

-  describeWithAPIMock('createAMeeting', context => {
+  describe('createAMeeting', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('creates a valid request', () => {
      DyteAPIClient.createAMeeting(1);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/integrations/dyte/create_a_meeting',
        {
          conversation_id: 1,
@@ -21,10 +36,26 @@ describe('#accountAPI', () => {
    });
  });

-  describeWithAPIMock('addParticipantToMeeting', context => {
+  describe('addParticipantToMeeting', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('creates a valid request', () => {
      DyteAPIClient.addParticipantToMeeting(1);
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/integrations/dyte/add_participant_to_meeting',
        {
          message_id: 1,
@@ -1,6 +1,5 @@
 import notificationsAPI from '../notifications';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#NotificationAPI', () => {
  it('creates correct instance', () => {
@@ -11,31 +10,47 @@ describe('#NotificationAPI', () => {
    expect(notificationsAPI).toHaveProperty('read');
    expect(notificationsAPI).toHaveProperty('readAll');
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#get', () => {
      notificationsAPI.get(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/notifications?page=1'
      );
    });

    it('#getNotifications', () => {
      notificationsAPI.getNotifications(1);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/notifications/1/notifications'
      );
    });

    it('#getUnreadCount', () => {
      notificationsAPI.getUnreadCount();
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/notifications/unread_count'
      );
    });

    it('#read', () => {
      notificationsAPI.read(48670, 'Conversation');
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/notifications/read_all',
        {
          primary_actor_id: 'Conversation',
@@ -46,7 +61,7 @@ describe('#NotificationAPI', () => {

    it('#readAll', () => {
      notificationsAPI.readAll();
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/notifications/read_all'
      );
    });
@@ -1,6 +1,5 @@
 import reportsAPI from '../reports';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#Reports API', () => {
  it('creates correct instance', () => {
@@ -18,14 +17,30 @@ describe('#Reports API', () => {
    expect(reportsAPI).toHaveProperty('getInboxReports');
    expect(reportsAPI).toHaveProperty('getTeamReports');
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#getAccountReports', () => {
      reportsAPI.getReports({
        metric: 'conversations_count',
        from: 1621103400,
        to: 1621621800,
      });
-      expect(context.axiosMock.get).toHaveBeenCalledWith('/api/v2/reports', {
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports', {
        params: {
          metric: 'conversations_count',
          since: 1621103400,
@@ -38,20 +53,17 @@ describe('#Reports API', () => {

    it('#getAccountSummary', () => {
      reportsAPI.getSummary(1621103400, 1621621800);
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v2/reports/summary',
-        {
-          params: {
-            business_hours: undefined,
-            group_by: undefined,
-            id: undefined,
-            since: 1621103400,
-            timezone_offset: -0,
-            type: 'account',
-            until: 1621621800,
-          },
-        }
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/summary', {
+        params: {
+          business_hours: undefined,
+          group_by: undefined,
+          id: undefined,
+          since: 1621103400,
+          timezone_offset: -0,
+          type: 'account',
+          until: 1621621800,
+        },
+      });
    });

    it('#getAgentReports', () => {
@@ -60,60 +72,48 @@ describe('#Reports API', () => {
        to: 1621621800,
        businessHours: true,
      });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v2/reports/agents',
-        {
-          params: {
-            since: 1621103400,
-            until: 1621621800,
-            business_hours: true,
-          },
-        }
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/agents', {
+        params: {
+          since: 1621103400,
+          until: 1621621800,
+          business_hours: true,
+        },
+      });
    });

    it('#getLabelReports', () => {
      reportsAPI.getLabelReports({ from: 1621103400, to: 1621621800 });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v2/reports/labels',
-        {
-          params: {
-            since: 1621103400,
-            until: 1621621800,
-          },
-        }
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/labels', {
+        params: {
+          since: 1621103400,
+          until: 1621621800,
+        },
+      });
    });

    it('#getInboxReports', () => {
      reportsAPI.getInboxReports({ from: 1621103400, to: 1621621800 });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v2/reports/inboxes',
-        {
-          params: {
-            since: 1621103400,
-            until: 1621621800,
-          },
-        }
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/inboxes', {
+        params: {
+          since: 1621103400,
+          until: 1621621800,
+        },
+      });
    });

    it('#getTeamReports', () => {
      reportsAPI.getTeamReports({ from: 1621103400, to: 1621621800 });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
-        '/api/v2/reports/teams',
-        {
-          params: {
-            since: 1621103400,
-            until: 1621621800,
-          },
-        }
-      );
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/teams', {
+        params: {
+          since: 1621103400,
+          until: 1621621800,
+        },
+      });
    });

    it('#getConversationMetric', () => {
      reportsAPI.getConversationMetric('account');
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v2/reports/conversations',
        {
          params: {
@@ -1,6 +1,5 @@
 import teamsAPI from '../teams';
 import ApiClient from '../ApiClient';
-import describeWithAPIMock from './apiSpecHelper';

 describe('#TeamsAPI', () => {
  it('creates correct instance', () => {
@@ -14,17 +13,33 @@ describe('#TeamsAPI', () => {
    expect(teamsAPI).toHaveProperty('addAgents');
    expect(teamsAPI).toHaveProperty('updateAgents');
  });
-  describeWithAPIMock('API calls', context => {
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
    it('#getAgents', () => {
      teamsAPI.getAgents({ teamId: 1 });
-      expect(context.axiosMock.get).toHaveBeenCalledWith(
+      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/teams/1/team_members'
      );
    });

    it('#addAgents', () => {
      teamsAPI.addAgents({ teamId: 1, agentsList: { user_ids: [1, 10, 21] } });
-      expect(context.axiosMock.post).toHaveBeenCalledWith(
+      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/teams/1/team_members',
        {
          user_ids: { user_ids: [1, 10, 21] },
@@ -38,7 +53,7 @@ describe('#TeamsAPI', () => {
        teamId: 1,
        agentsList,
      });
-      expect(context.axiosMock.patch).toHaveBeenCalledWith(
+      expect(axiosMock.patch).toHaveBeenCalledWith(
        '/api/v1/teams/1/team_members',
        {
          user_ids: agentsList,
@@ -1,9 +1,5 @@
@import '~vue2-datepicker/scss/index';

-.mx-datepicker-popup {
-  @apply z-[99999];
-}
-
 .date-picker {
  &.no-margin {
    .mx-input {
@@ -29,10 +25,52 @@
  .mx-input[readonly] {
    @apply bg-white dark:bg-slate-900 cursor-pointer;
  }
+
+  .mx-icon-calendar {
+    @apply dark:text-slate-500;
+  }
 }

-.mx-calendar-content .cell:hover {
-  @apply bg-slate-75 dark:bg-slate-700 text-slate-900 dark:text-slate-100;
+.mx-datepicker-main {
+  @apply border-0 bg-white dark:bg-slate-800;
+
+  .cell {
+    &.disabled {
+      @apply bg-slate-25 dark:bg-slate-900 text-slate-200 dark:text-slate-300;
+    }
+
+    &:hover,
+    &.hover-in-range,
+    &.in-range {
+      @apply bg-slate-75 dark:bg-slate-700 text-slate-900 dark:text-slate-100;
+    }
+  }
+
+  .mx-time {
+    @apply border-0 bg-white dark:bg-slate-800;
+
+    .mx-time-header {
+      @apply border-0;
+    }
+
+    .mx-time-item {
+      &.disabled {
+        @apply bg-slate-25 dark:bg-slate-900;
+      }
+
+      &:hover {
+        @apply bg-slate-75 dark:bg-slate-700;
+      }
+    }
+  }
+
+  .today {
+    @apply font-semibold;
+  }
+}
+
+.mx-datepicker-popup {
+  @apply z-[99999];
 }

 .mx-datepicker-inline {
@@ -41,24 +79,4 @@
  .mx-calendar {
    @apply w-full;
  }
-
-  .cell.disabled {
-    @apply bg-slate-25 dark:bg-slate-900 text-slate-200 dark:text-slate-300;
-  }
-
-  .mx-time-item.disabled {
-    @apply bg-slate-25 dark:bg-slate-900;
-  }
-
-  .today {
-    @apply font-semibold;
-  }
-
-  .mx-datepicker-main {
-    @apply border-0 bg-white dark:bg-slate-800;
-  }
-
-  .mx-time-header {
-    @apply border-0;
-  }
 }
@@ -16,3 +16,23 @@
    width: 100%;
  }
 }
+
+.integration-hooks {
+  .formulate-input[data-type='checkbox'] {
+    .formulate-input-wrapper {
+      @apply flex;
+
+      .formulate-input-element {
+        @apply pr-2;
+
+        input {
+          @apply mb-0;
+        }
+      }
+    }
+
+    .formulate-input-element-decorator {
+      @apply hidden;
+    }
+  }
+}
@@ -149,15 +149,11 @@
 }

 .multiselect-wrap--small {
-  .multiselect__tags,
-  .multiselect__input {
-    @apply items-center flex;
-  }

  .multiselect__tags,
  .multiselect__input,
  .multiselect {
-    @apply bg-white dark:bg-slate-900 text-slate-800 dark:text-slate-100 rounded-[5px] text-sm h-10 min-h-[2.5rem];
+    @apply bg-white dark:bg-slate-900 text-slate-800 dark:text-slate-100 rounded-[5px] text-sm  min-h-[2.5rem];
  }

  .multiselect__input {
@@ -165,11 +161,15 @@
  }

  .multiselect__single {
-    @apply items-center flex m-0 text-sm max-h-[2.375rem] text-slate-800 dark:text-slate-100 bg-white dark:bg-slate-900 py-1 px-0.5;
+    @apply items-center flex m-0 text-sm max-h-[2.375rem] text-slate-800 dark:text-slate-100 bg-white dark:bg-slate-900 py-3 px-0.5;
  }

  .multiselect__placeholder {
-    @apply m-0 py-1 px-0.5;
+    @apply m-0 py-2 px-0.5;
+  }
+
+  .multiselect__tag {
+    @apply py-[6px] my-[1px];
  }

  .multiselect__select {
@@ -181,9 +181,6 @@
    @apply bg-transparent;
  }

-  .multiselect__tags-wrap {
-    @apply flex-shrink-0;
-  }
 }

 .multiselect-wrap--medium {
@@ -34,26 +34,26 @@
  }

  &.hollow {
-    @apply border border-slate-200 dark:border-slate-600 text-woot-700 dark:text-woot-100 hover:bg-woot-50 dark:hover:bg-woot-900;
+    @apply border border-woot-500 dark:border-woot-500 text-woot-500 dark:text-woot-500 hover:bg-woot-50 dark:hover:bg-woot-900;

    &.secondary {
      @apply text-slate-700 border-slate-200 dark:border-slate-600 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-700;
    }

    &.success {
-      @apply text-green-700 dark:text-green-100 hover:bg-green-50 dark:hover:bg-green-800;
+      @apply text-green-700 dark:text-green-400 border-green-100 dark:border-green-600 hover:bg-green-50 dark:hover:bg-green-800;
    }

    &.alert {
-      @apply text-red-700 dark:text-red-100 hover:bg-red-50 dark:hover:bg-red-800;
+      @apply text-red-700 dark:text-red-400 border-red-100 dark:border-red-600 hover:bg-red-50 dark:hover:bg-red-800;
    }

    &.warning {
-      @apply text-yellow-700 dark:text-yellow-100 hover:bg-yellow-50 dark:hover:bg-yellow-800;
+      @apply text-yellow-600 dark:text-yellow-600 border-yellow-600 dark:border-yellow-700 hover:bg-yellow-50 dark:hover:bg-yellow-800;
    }

    &:hover {
-      @apply bg-slate-75 dark:bg-slate-900 border-slate-100 dark:border-slate-700;
+      @apply bg-woot-75 dark:bg-woot-800 border-slate-100 dark:border-woot-600 dark:text-woot-400;

      &.secondary {
        @apply border-slate-100 dark:border-slate-700 text-slate-800 dark:text-slate-100;
@@ -68,7 +68,7 @@
      }

      &.warning {
-        @apply border-slate-100 dark:border-slate-700 text-yellow-700 dark:text-yellow-700;
+        @apply border-slate-100 dark:border-slate-700 text-yellow-700 dark:text-yellow-500;
      }
    }
  }
@@ -152,6 +152,10 @@

      &.is-image {
        @apply rounded-lg;
+
+        .message__mail-head {
+          @apply px-4 py-2;
+        }
      }
    }

@@ -4,10 +4,6 @@
  @apply flex items-center justify-center bg-modal dark:bg-modal z-[9990] h-full left-0 fixed top-0 w-full;
 }

-.modal--close {
-  @apply absolute right-2 rtl:right-[unset] rtl:left-2 top-2;
-}
-
 .page-top-bar {
  @apply px-8 pt-9 pb-0;

@@ -10,7 +10,8 @@
    <div
      class="flex items-center justify-between py-0 px-4"
      :class="{
-        'pb-3 border-b border-slate-75 dark:border-slate-700': hasAppliedFiltersOrActiveFolders,
+        'pb-3 border-b border-slate-75 dark:border-slate-700':
+          hasAppliedFiltersOrActiveFolders,
      }"
    >
      <div class="flex max-w-[85%] justify-center items-center">
@@ -24,9 +25,7 @@
          v-if="!hasAppliedFiltersOrActiveFolders"
          class="p-1 my-0.5 mx-1 rounded-md capitalize bg-slate-50 dark:bg-slate-800 text-xxs text-slate-600 dark:text-slate-300"
        >
-          {{
-            this.$t(`CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.${activeStatus}.TEXT`)
-          }}
+          {{ $t(`CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.${activeStatus}.TEXT`) }}
        </span>
      </div>
      <div class="flex items-center gap-1">
@@ -208,6 +207,7 @@ import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCust
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import alertMixin from 'shared/mixins/alertMixin';
 import filterMixin from 'shared/mixins/filterMixin';
+import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 import countries from 'shared/constants/countries';
 import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';
@@ -239,6 +239,7 @@ export default {
    eventListenerMixins,
    alertMixin,
    filterMixin,
+    uiSettingsMixin,
  ],
  props: {
    conversationInbox: {
@@ -409,8 +410,12 @@ export default {
    },
    conversationListPagination() {
      const conversationsPerPage = 25;
+      const hasChatsOnView =
+        this.chatsOnView &&
+        Array.isArray(this.chatsOnView) &&
+        !this.chatsOnView.length;
      const isNoFiltersOrFoldersAndChatListNotEmpty =
-        !this.hasAppliedFiltersOrActiveFolders && this.chatsOnView !== [];
+        !this.hasAppliedFiltersOrActiveFolders && hasChatsOnView;
      const isUnderPerPage =
        this.chatsOnView.length < conversationsPerPage &&
        this.activeAssigneeTabCount < conversationsPerPage &&
@@ -516,6 +521,7 @@ export default {
    },
  },
  mounted() {
+    this.setFiltersFromUISettings();
    this.$store.dispatch('setChatStatusFilter', this.activeStatus);
    this.$store.dispatch('setChatSortFilter', this.activeSortBy);
    this.resetAndFetchData();
@@ -545,6 +551,12 @@ export default {
      this.$store.dispatch('customViews/update', payloadData);
      this.closeAdvanceFiltersModal();
    },
+    setFiltersFromUISettings() {
+      const { conversations_filter_by: filterBy = {} } = this.uiSettings;
+      const { status, order_by: orderBy } = filterBy;
+      this.activeStatus = status || wootConstants.STATUS_TYPE.OPEN;
+      this.activeSortBy = orderBy || wootConstants.SORT_BY_TYPE.LATEST;
+    },
    onClickOpenAddFoldersModal() {
      this.showAddFoldersModal = true;
    },
@@ -642,10 +654,8 @@ export default {
    },
    handleKeyEvents(e) {
      if (hasPressedAltAndJKey(e)) {
-        const {
-          allConversations,
-          activeConversationIndex,
-        } = this.getKeyboardListenerParams();
+        const { allConversations, activeConversationIndex } =
+          this.getKeyboardListenerParams();
        if (activeConversationIndex === -1) {
          allConversations[0].click();
        }
@@ -13,10 +13,10 @@
      />
      <div class="flex flex-row justify-end gap-2 py-2 px-0 w-full">
        <woot-button variant="clear" @click.prevent="onClose">
-          {{ this.$t('CONVERSATION.CUSTOM_SNOOZE.CANCEL') }}
+          {{ $t('CONVERSATION.CUSTOM_SNOOZE.CANCEL') }}
        </woot-button>
        <woot-button>
-          {{ this.$t('CONVERSATION.CUSTOM_SNOOZE.APPLY') }}
+          {{ $t('CONVERSATION.CUSTOM_SNOOZE.APPLY') }}
        </woot-button>
      </div>
    </form>
@@ -1,6 +1,6 @@
 <template>
  <div class="text--container">
-    <woot-button size="small" class=" button--text" @click="onCopy">
+    <woot-button size="small" class="button--text" @click="onCopy">
      {{ $t('COMPONENTS.CODE.BUTTON_TEXT') }}
    </woot-button>
    <woot-button
@@ -4,15 +4,19 @@
      v-if="show"
      :class="modalClassName"
      transition="modal"
-      @click="onBackDropClick"
+      @mousedown="handleMouseDown"
    >
-      <div :class="modalContainerClassName" @click.stop>
+      <div
+        :class="modalContainerClassName"
+        @mouse.stop
+        @mousedown="event => event.stopPropagation()"
+      >
        <woot-button
          v-if="showCloseButton"
          color-scheme="secondary"
          icon="dismiss"
          variant="clear"
-          class="modal--close"
+          class="absolute ltr:right-2 rtl:left-2 top-2 z-10"
          @click="close"
        />
        <slot />
@@ -50,6 +54,11 @@ export default {
      default: '',
    },
  },
+  data() {
+    return {
+      mousedDownOnBackdrop: false,
+    };
+  },
  computed: {
    modalContainerClassName() {
      let className =
@@ -66,9 +75,9 @@ export default {
        'right-aligned': 'right-aligned',
      };

-      return `modal-mask skip-context-menu ${modalClassNameMap[
-        this.modalType
-      ] || ''}`;
+      return `modal-mask skip-context-menu ${
+        modalClassNameMap[this.modalType] || ''
+      }`;
    },
  },
  mounted() {
@@ -77,13 +86,22 @@ export default {
        this.onClose();
      }
    });
+
+    document.body.addEventListener('mouseup', this.onMouseUp);
+  },
+  beforeDestroy() {
+    document.body.removeEventListener('mouseup', this.onMouseUp);
  },
  methods: {
+    handleMouseDown() {
+      this.mousedDownOnBackdrop = true;
+    },
    close() {
      this.onClose();
    },
-    onBackDropClick() {
-      if (this.closeOnBackdropClick) {
+    onMouseUp() {
+      if (this.mousedDownOnBackdrop) {
+        this.mousedDownOnBackdrop = false;
        this.onClose();
      }
    },
@@ -2,7 +2,8 @@
  <div
    class="ml-0 mr-0 flex pt-0 pr-4 pb-4 pl-0"
    :class="{
-      'pt-4 border-b border-solid border-slate-50 dark:border-slate-700/30': showBorder,
+      'pt-4 border-b border-solid border-slate-50 dark:border-slate-700/30':
+        showBorder,
    }"
  >
    <div class="w-[30%] min-w-0 max-w-[30%] pr-12">
@@ -72,10 +72,8 @@ export default {
      const { custom_attributes: subscription } = account;
      if (!subscription) return EMPTY_SUBSCRIPTION_INFO;

-      const {
-        subscription_status: status,
-        subscription_ends_on: endsOn,
-      } = subscription;
+      const { subscription_status: status, subscription_ends_on: endsOn } =
+        subscription;

      return { status, endsOn: new Date(endsOn) };
    },
@@ -1,4 +1,4 @@
-const semver = require('semver');
+import semver from 'semver';

 export const hasAnUpdateAvailable = (latestVersion, currentVersion) => {
  if (!semver.valid(latestVersion)) {
@@ -10,7 +10,7 @@
        :is-loading="isLoading"
        @click="onCmdResolveConversation"
      >
-        {{ this.$t('CONVERSATION.HEADER.RESOLVE_ACTION') }}
+        {{ $t('CONVERSATION.HEADER.RESOLVE_ACTION') }}
      </woot-button>
      <woot-button
        v-else-if="isResolved"
@@ -21,7 +21,7 @@
        :is-loading="isLoading"
        @click="onCmdOpenConversation"
      >
-        {{ this.$t('CONVERSATION.HEADER.REOPEN_ACTION') }}
+        {{ $t('CONVERSATION.HEADER.REOPEN_ACTION') }}
      </woot-button>
      <woot-button
        v-else-if="showOpenButton"
@@ -31,7 +31,7 @@
        :is-loading="isLoading"
        @click="onCmdOpenConversation"
      >
-        {{ this.$t('CONVERSATION.HEADER.OPEN_ACTION') }}
+        {{ $t('CONVERSATION.HEADER.OPEN_ACTION') }}
      </woot-button>
      <woot-button
        v-if="showAdditionalActions"
@@ -57,7 +57,7 @@
            icon="snooze"
            @click="() => openSnoozeModal()"
          >
-            {{ this.$t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE_UNTIL') }}
+            {{ $t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE_UNTIL') }}
          </woot-button>
        </woot-dropdown-item>
        <woot-dropdown-item v-if="!isPending">
@@ -68,7 +68,7 @@
            icon="book-clock"
            @click="() => toggleStatus(STATUS_TYPE.PENDING)"
          >
-            {{ this.$t('CONVERSATION.RESOLVE_DROPDOWN.MARK_PENDING') }}
+            {{ $t('CONVERSATION.RESOLVE_DROPDOWN.MARK_PENDING') }}
          </woot-button>
        </woot-dropdown-item>
      </woot-dropdown-menu>
@@ -11,7 +11,6 @@
      @key-shortcut-modal="toggleKeyShortcutModal"
      @open-notification-panel="openNotificationPanel"
    />
-
    <secondary-sidebar
      v-if="showSecondarySidebar"
      :class="sidebarClassName"
@@ -114,7 +113,12 @@ export default {
        if (!isAvailableForTheUser) {
          return false;
        }
-
+        if (
+          menuItem.alwaysVisibleOnChatwootInstances &&
+          !this.isACustomBrandedInstance
+        ) {
+          return true;
+        }
        if (menuItem.featureFlag) {
          return this.isFeatureEnabledonAccount(
            this.accountId,
@@ -42,6 +42,7 @@ const primaryMenuItems = accountId => [
    key: 'helpcenter',
    label: 'HELP_CENTER.TITLE',
    featureFlag: FEATURE_FLAGS.HELP_CENTER,
+    alwaysVisibleOnChatwootInstances: true,
    toState: frontendURL(`accounts/${accountId}/portals`),
    toStateName: 'default_portal_articles',
    roles: ['administrator'],
@@ -34,8 +34,8 @@
            <woot-submit-button
              :disabled="
                $v.accountName.$invalid ||
-                  $v.accountName.$invalid ||
-                  uiFlags.isCreating
+                $v.accountName.$invalid ||
+                uiFlags.isCreating
              "
              :button-text="$t('CREATE_ACCOUNT.FORM.SUBMIT')"
              :loading="uiFlags.isCreating"
@@ -3,7 +3,8 @@
    <button
      class="text-slate-600 dark:text-slate-100 w-10 h-10 my-2 flex items-center justify-center rounded-lg hover:bg-slate-25 dark:hover:bg-slate-700 dark:hover:text-slate-100 hover:text-slate-600 relative"
      :class="{
-        'bg-woot-50 dark:bg-slate-800 text-woot-500 hover:bg-woot-50': isNotificationPanelActive,
+        'bg-woot-50 dark:bg-slate-800 text-woot-500 hover:bg-woot-50':
+          isNotificationPanelActive,
      }"
      @click="openNotificationPanel"
    >
@@ -136,6 +136,7 @@ export default {
        toStateName: 'labels_list',
        showModalForNewItem: true,
        modalName: 'AddLabel',
+        dataTestid: 'sidebar-new-label-button',
        children: this.labels.map(label => ({
          id: label.id,
          label: label.title,
@@ -9,7 +9,8 @@
      class="font-medium h-7 my-1 hover:bg-slate-25 hover:text-bg-50 flex items-center px-2 rounded-md dark:hover:bg-slate-800"
      :class="{
        'bg-woot-25 dark:bg-slate-800': isActive,
-        'text-ellipsis overflow-hidden whitespace-nowrap max-w-full': shouldTruncate,
+        'text-ellipsis overflow-hidden whitespace-nowrap max-w-full':
+          shouldTruncate,
      }"
      @click="navigate"
    >
@@ -44,7 +45,8 @@
            class="text-sm text-slate-700 dark:text-slate-100"
            :class="{
              'text-woot-500 dark:text-woot-500': isActive,
-              'text-ellipsis overflow-hidden whitespace-nowrap max-w-full': shouldTruncate,
+              'text-ellipsis overflow-hidden whitespace-nowrap max-w-full':
+                shouldTruncate,
            }"
          >
            {{ label }}
@@ -35,7 +35,8 @@
        :class="{
          'text-slate-300 dark:text-slate-600': isCountZero && !isActiveView,
          'text-slate-600 dark:text-slate-50': !isCountZero && !isActiveView,
-          'bg-woot-75 dark:bg-woot-200 text-woot-600 dark:text-woot-600': isActiveView,
+          'bg-woot-75 dark:bg-woot-200 text-woot-600 dark:text-woot-600':
+            isActiveView,
          'bg-slate-50 dark:bg-slate-700': !isActiveView,
        }"
      >
@@ -77,6 +78,7 @@
              variant="clear"
              color-scheme="secondary"
              icon="add"
+              :data-testid="menuItem.dataTestid"
              @click="e => newLinkClick(e, navigate)"
            >
              {{ $t(`SIDEBAR.${menuItem.newLinkTag}`) }}
@@ -53,16 +53,24 @@ export default {
      const createdTimeDiff = Date.now() - this.createdAtTimestamp * 1000;
      const isBeforeAMonth = createdTimeDiff > DAY_IN_MILLI_SECONDS * 30;
      return !isBeforeAMonth
-        ? `Created ${this.createdAtTimeAgo}`
-        : `Created at: ${this.dateFormat(this.createdAtTimestamp)}`;
+        ? `${this.$t('CHAT_LIST.CHAT_TIME_STAMP.CREATED.LATEST')} ${
+            this.createdAtTimeAgo
+          }`
+        : `${this.$t(
+            'CHAT_LIST.CHAT_TIME_STAMP.CREATED.OLDEST'
+          )} ${this.dateFormat(this.createdAtTimestamp)}`;
    },
    lastActivity() {
      const lastActivityTimeDiff =
        Date.now() - this.lastActivityTimestamp * 1000;
      const isNotActive = lastActivityTimeDiff > DAY_IN_MILLI_SECONDS * 30;
      return !isNotActive
-        ? `Last activity ${this.lastActivityAtTimeAgo}`
-        : `Last activity: ${this.dateFormat(this.lastActivityTimestamp)}`;
+        ? `${this.$t('CHAT_LIST.CHAT_TIME_STAMP.LAST_ACTIVITY.ACTIVE')} ${
+            this.lastActivityAtTimeAgo
+          }`
+        : `${this.$t(
+            'CHAT_LIST.CHAT_TIME_STAMP.LAST_ACTIVITY.NOT_ACTIVE'
+          )} ${this.dateFormat(this.lastActivityTimestamp)}`;
    },
    tooltipText() {
      return `${this.createdAt}
@@ -61,6 +61,7 @@ export default {
  computed: {
    ...mapGetters({
      currentChat: 'getSelectedChat',
+      isAChatwootInstance: 'globalConfig/isAChatwootInstance',
    }),
    isAICTAModalDismissed() {
      return this.uiSettings.is_open_ai_cta_modal_dismissed;
@@ -70,7 +71,8 @@ export default {
      return (
        this.isAdmin &&
        !this.isAIIntegrationEnabled &&
-        !this.isAICTAModalDismissed
+        !this.isAICTAModalDismissed &&
+        this.isAChatwootInstance
      );
    },
    // Display a AI CTA button for agents and other admins who have not yet opened the AI assistance modal.
@@ -1,6 +1,6 @@
 <template>
  <div class="animation-container margin-top-1">
-    <div class="ai-typing--wrap ">
+    <div class="ai-typing--wrap">
      <fluent-icon icon="wand" size="14" class="ai-typing--icon" />
      <label>
        {{ $t('INTEGRATION_SETTINGS.OPEN_AI.ASSISTANCE_MODAL.AI_WRITING') }}
@@ -1,11 +1,9 @@
 <template>
-  <div
-    class="preview-item__wrap flex flex-col overflow-auto mt-4 max-h-[12.5rem]"
-  >
+  <div class="preview-item__wrap flex overflow-auto max-h-[12.5rem]">
    <div
      v-for="(attachment, index) in attachments"
      :key="attachment.id"
-      class="preview-item flex p-1 bg-slate-50 dark:bg-slate-800 rounded-md w-[15rem] mb-1"
+      class="preview-item flex items-center p-1 bg-slate-50 dark:bg-slate-800 gap-1 rounded-md w-[15rem] mb-1"
    >
      <div class="max-w-[4rem] flex-shrink-0 w-6 flex items-center">
        <img
@@ -17,7 +15,7 @@
          📄
        </span>
      </div>
-      <div class="max-w-[60%] min-w-[50%] overflow-hidden text-ellipsis ml-2">
+      <div class="max-w-[60%] min-w-[50%] overflow-hidden text-ellipsis">
        <span
          class="h-4 overflow-hidden text-sm font-medium text-ellipsis whitespace-nowrap"
        >
@@ -12,7 +12,7 @@
      />
      <iframe
        v-if="configItem.type === 'frame' && configItem.url"
-        :id="`dashboard-app--frame-${index}`"
+        :id="getFrameId(index)"
        :src="configItem.url"
        @load="() => onIframeLoad(index)"
      />
@@ -39,6 +39,10 @@ export default {
      type: Boolean,
      default: false,
    },
+    position: {
+      type: Number,
+      required: true,
+    },
  },
  data() {
    return {
@@ -82,10 +86,14 @@ export default {
    };
  },
  methods: {
+    getFrameId(index) {
+      return `dashboard-app--frame-${this.position}-${index}`;
+    },
    onIframeLoad(index) {
-      const frameElement = document.getElementById(
-        `dashboard-app--frame-${index}`
-      );
+      // A possible alternative is to use ref instead of document.getElementById
+      // However, when ref is used together with v-for, the ref you get will be
+      // an array containing the child components mirroring the data source.
+      const frameElement = document.getElementById(this.getFrameId(index));
      const eventData = { event: 'appContext', data: this.dashboardAppContext };
      frameElement.contentWindow.postMessage(JSON.stringify(eventData), '*');
      this.iframeLoading = false;
@@ -1,3 +1,4 @@
+<!-- eslint-disable vue/no-mutating-props -->
 <template>
  <div>
    <div
@@ -255,7 +256,9 @@ export default {
          value === 'conversation_attribute' ||
          value === 'contact_attribute'
        ) {
+          // eslint-disable-next-line vue/no-mutating-props
          this.value.custom_attribute_type = this.customAttributeType;
+          // eslint-disable-next-line vue/no-mutating-props
        } else this.value.custom_attribute_type = '';
      },
      immediate: true,
@@ -1,5 +1,5 @@
 <template>
-  <div class="editor-root">
+  <div ref="editorRoot" class="relative editor-root">
    <tag-agents
      v-if="showUserMentions && isPrivate"
      :search-key="mentionSearchKey"
@@ -23,6 +23,24 @@
      @change="onFileChange"
    />
    <div ref="editor" />
+    <div
+      v-show="isImageNodeSelected && showImageResizeToolbar"
+      class="absolute shadow-md rounded-[4px] flex gap-1 py-1 px-1 bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-50"
+      :style="{
+        top: toolbarPosition.top,
+        left: toolbarPosition.left,
+      }"
+    >
+      <button
+        v-for="size in sizes"
+        :key="size.name"
+        class="text-xs font-medium rounded-[4px] border border-solid border-slate-200 dark:border-slate-600 px-1.5 py-0.5 hover:bg-slate-100 dark:hover:bg-slate-800"
+        @click="setURLWithQueryAndImageSize(size)"
+      >
+        {{ size.name }}
+      </button>
+    </div>
+    <slot name="footer" />
  </div>
 </template>

@@ -40,6 +58,7 @@ import {
  suggestionsPlugin,
  triggerCharacters,
 } from '@chatwoot/prosemirror-schema/src/mentions/plugin';
+import { BUS_EVENTS } from 'shared/constants/busEvents';

 import TagAgents from '../conversation/TagAgents.vue';
 import CannedResponse from '../conversation/CannedResponse.vue';
@@ -47,6 +66,10 @@ import VariableList from '../conversation/VariableList.vue';
 import {
  appendSignature,
  removeSignature,
+  insertAtCursor,
+  scrollCursorIntoView,
+  findNodeToInsertImage,
+  setURLWithQueryAndSize,
 } from 'dashboard/helper/editorHelper';

 const TYPING_INDICATOR_IDLE_TIME = 4000;
@@ -66,13 +89,17 @@ import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
 import alertMixin from 'shared/mixins/alertMixin';
-import { findNodeToInsertImage } from 'dashboard/helper/messageEditorHelper';
-import { MESSAGE_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
+import {
+  MESSAGE_EDITOR_MENU_OPTIONS,
+  MESSAGE_EDITOR_IMAGE_RESIZES,
+} from 'dashboard/constants/editor';

 const createState = (
  content,
  placeholder,
+  // eslint-disable-next-line default-param-last
  plugins = [],
+  // eslint-disable-next-line default-param-last
  methods = {},
  enabledMenuOptions
 ) => {
@@ -108,6 +135,8 @@ export default {
    // allowSignature is a kill switch, ensuring no signature methods
    // are triggered except when this flag is true
    allowSignature: { type: Boolean, default: false },
+    channelType: { type: String, default: '' },
+    showImageResizeToolbar: { type: Boolean, default: false }, // A kill switch to show or hide the image toolbar
  },
  data() {
    return {
@@ -120,9 +149,16 @@ export default {
      editorView: null,
      range: null,
      state: undefined,
+      isImageNodeSelected: false,
+      toolbarPosition: { top: 0, left: 0 },
+      sizes: MESSAGE_EDITOR_IMAGE_RESIZES,
+      selectedImageNode: null,
    };
  },
  computed: {
+    editorRoot() {
+      return this.$refs.editorRoot;
+    },
    contentFromEditor() {
      return MessageMarkdownSerializer.serialize(this.editorView.state.doc);
    },
@@ -231,8 +267,11 @@ export default {
    sendWithSignature() {
      // this is considered the source of truth, we watch this property
      // on change, we toggle the signature in the editor
-      const { send_with_signature: isEnabled } = this.uiSettings;
-      return isEnabled && this.allowSignature && !this.isPrivate;
+      if (this.allowSignature && !this.isPrivate && this.channelType) {
+        return this.fetchSignatureFlagFromUiSettings(this.channelType);
+      }
+
+      return false;
    },
  },
  watch: {
@@ -270,6 +309,7 @@ export default {
          const tr = this.editorView.state.tr.replaceSelectionWith(node);
          this.editorView.focus();
          this.state = this.editorView.state.apply(tr);
+          this.editorView.updateState(this.state);
          this.emitOnChange();
          this.$emit('clear-selection');
        }
@@ -295,7 +335,17 @@ export default {
  mounted() {
    this.createEditorView();
    this.editorView.updateState(this.state);
-    this.focusEditor(this.value);
+    this.focusEditorInputField();
+
+    // BUS Event to insert text or markdown into the editor at the
+    // current cursor position.
+    // Components using this
+    // 1. SearchPopover.vue
+
+    bus.$on(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, this.insertContentIntoEditor);
+  },
+  beforeDestroy() {
+    bus.$off(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, this.insertContentIntoEditor);
  },
  methods: {
    reloadState(content = this.value) {
@@ -382,6 +432,7 @@ export default {
        state: this.state,
        dispatchTransaction: tx => {
          this.state = this.state.apply(tx);
+          this.editorView.updateState(this.state);
          this.emitOnChange();
        },
        handleDOMEvents: {
@@ -394,6 +445,9 @@ export default {
          focus: () => {
            this.onFocus();
          },
+          click: () => {
+            this.isEditorMouseFocusedOnAnImage();
+          },
          blur: () => {
            this.onBlur();
          },
@@ -406,6 +460,50 @@ export default {
        },
      });
    },
+    isEditorMouseFocusedOnAnImage() {
+      if (!this.showImageResizeToolbar) {
+        return;
+      }
+      this.selectedImageNode = document.querySelector(
+        'img.ProseMirror-selectednode'
+      );
+      if (this.selectedImageNode) {
+        this.isImageNodeSelected = !!this.selectedImageNode;
+        // Get the position of the selected node
+        this.setToolbarPosition();
+      } else {
+        this.isImageNodeSelected = false;
+      }
+    },
+    setToolbarPosition() {
+      const editorRect = this.editorRoot.getBoundingClientRect();
+      const rect = this.selectedImageNode.getBoundingClientRect();
+      this.toolbarPosition = {
+        top: `${rect.top - editorRect.top - 30}px`,
+        left: `${rect.left - editorRect.left - 4}px`,
+      };
+    },
+    setURLWithQueryAndImageSize(size) {
+      if (!this.showImageResizeToolbar) {
+        return;
+      }
+      setURLWithQueryAndSize(this.selectedImageNode, size, this.editorView);
+      this.isImageNodeSelected = false;
+    },
+    updateImgToolbarOnDelete() {
+      // check if the selected node is present or not on keyup
+      // this is needed because the user can select an image and then delete it
+      // in that case, the selected node will be null and we need to hide the toolbar
+      // otherwise, the toolbar will be visible even when the image is deleted and cause some errors
+      if (this.selectedImageNode) {
+        const hasImgSelectedNode = document.querySelector(
+          'img.ProseMirror-selectednode'
+        );
+        if (!hasImgSelectedNode) {
+          this.isImageNodeSelected = false;
+        }
+      }
+    },
    isEnterToSendEnabled() {
      return isEditorHotKeyEnabled(this.uiSettings, 'enter');
    },
@@ -438,11 +536,7 @@ export default {
        userFullName: mentionItem.name,
      });

-      const tr = this.editorView.state.tr
-        .replaceWith(this.range.from, this.range.to, node)
-        .insertText(` `);
-      this.state = this.editorView.state.apply(tr);
-      this.emitOnChange();
+      this.insertNodeIntoEditor(node, this.range.from, this.range.to);
      this.$track(CONVERSATION_EVENTS.USED_MENTIONS);

      return false;
@@ -452,30 +546,22 @@ export default {
        message: cannedItem,
        variables: this.variables,
      });
+
      if (!this.editorView) {
        return null;
      }

-      let from = this.range.from - 1;
      let node = new MessageMarkdownTransformer(messageSchema).parse(
        updatedMessage
      );

-      if (node.textContent === updatedMessage) {
-        node = this.editorView.state.schema.text(updatedMessage);
-        from = this.range.from;
-      }
+      const from =
+        node.textContent === updatedMessage
+          ? this.range.from
+          : this.range.from - 1;

-      const tr = this.editorView.state.tr.replaceWith(
-        from,
-        this.range.to,
-        node
-      );
+      this.insertNodeIntoEditor(node, from, this.range.to);

-      this.state = this.editorView.state.apply(tr);
-      this.emitOnChange();
-
-      tr.scrollIntoView();
      this.$track(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
      return false;
    },
@@ -483,23 +569,14 @@ export default {
      if (!this.editorView) {
        return null;
      }
-      let node = this.editorView.state.schema.text(`{{${variable}}}`);
-      const from = this.range.from;

-      const tr = this.editorView.state.tr.replaceWith(
-        from,
-        this.range.to,
-        node
-      );
+      const content = `{{${variable}}}`;
+      let node = this.editorView.state.schema.text(content);
+      const { from, to } = this.range;

-      this.state = this.editorView.state.apply(tr);
-      this.emitOnChange();
-
-      // The `{{ }}` are added to the message, but the cursor is placed
-      // and onExit of suggestionsPlugin is not called. So we need to manually hide
+      this.insertNodeIntoEditor(node, from, to);
      this.showVariables = false;
      this.$track(CONVERSATION_EVENTS.INSERTED_A_VARIABLE);
-      tr.scrollIntoView();
      return false;
    },
    openFileBrowser() {
@@ -555,8 +632,6 @@ export default {
    },

    emitOnChange() {
-      this.editorView.updateState(this.state);
-
      this.$emit('input', this.contentFromEditor);
    },

@@ -599,6 +674,7 @@ export default {
        () => this.resetTyping(),
        TYPING_INDICATOR_IDLE_TIME
      );
+      this.updateImgToolbarOnDelete();
    },
    onKeydown(event) {
      if (this.isEnterToSendEnabled()) {
@@ -616,6 +692,19 @@ export default {
    onFocus() {
      this.$emit('focus');
    },
+    insertContentIntoEditor(content, defaultFrom = 0) {
+      const from = defaultFrom || this.editorView.state.selection.from || 0;
+      let node = new MessageMarkdownTransformer(messageSchema).parse(content);
+
+      this.insertNodeIntoEditor(node, from, undefined);
+    },
+    insertNodeIntoEditor(node, from = 0, to = 0) {
+      this.state = insertAtCursor(this.editorView, node, from, to);
+      this.emitOnChange();
+      this.$nextTick(() => {
+        scrollCursorIntoView(this.editorView);
+      });
+    },
  },
 };
 </script>
@@ -709,6 +798,6 @@ export default {
 }

 .editor-warning__message {
-  @apply text-red-400 dark:text-red-400 font-normal pt-1 pb-0 px-0;
+  @apply text-red-400 dark:text-red-400 font-normal text-sm pt-1 pb-0 px-0;
 }
 </style>
@@ -32,7 +32,9 @@ const MAXIMUM_FILE_UPLOAD_SIZE = 4; // in MB
 const createState = (
  content,
  placeholder,
+  // eslint-disable-next-line default-param-last
  plugins = [],
+  // eslint-disable-next-line default-param-last
  methods = {},
  enabledMenuOptions
 ) => {
@@ -14,10 +14,11 @@
      <file-upload
        ref="upload"
        v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_ATTACH_ICON')"
+        input-id="conversationAttachment"
        :size="4096 * 4096"
        :accept="allowedFileTypes"
        :multiple="enableMultipleFileUpload"
-        :drop="true"
+        :drop="enableDragAndDrop"
        :drop-directory="false"
        :data="{
          direct_upload_url: '/rails/active_storage/direct_uploads',
@@ -100,14 +101,24 @@
      <transition name="modal-fade">
        <div
          v-show="$refs.upload && $refs.upload.dropActive"
-          class="modal-mask"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent"
        >
-          <fluent-icon icon="cloud-backup" />
+          <fluent-icon icon="cloud-backup" size="40" />
          <h4 class="page-sub-title text-slate-600 dark:text-slate-200">
            {{ $t('CONVERSATION.REPLYBOX.DRAG_DROP') }}
          </h4>
        </div>
      </transition>
+      <woot-button
+        v-if="enableInsertArticleInReply"
+        v-tooltip.top-end="$t('HELP_CENTER.ARTICLE_SEARCH.OPEN_ARTICLE_SEARCH')"
+        icon="document-text-link"
+        color-scheme="secondary"
+        variant="smooth"
+        size="small"
+        :title="$t('HELP_CENTER.ARTICLE_SEARCH.OPEN_ARTICLE_SEARCH')"
+        @click="toggleInsertArticle"
+      />
    </div>
    <div class="right-wrap">
      <woot-button
@@ -228,6 +239,14 @@ export default {
      type: String,
      default: '',
    },
+    newConversationModalActive: {
+      type: Boolean,
+      default: false,
+    },
+    portalSlug: {
+      type: String,
+      required: true,
+    },
  },
  computed: {
    ...mapGetters({
@@ -274,6 +293,9 @@ export default {
      }
      return ALLOWED_FILE_TYPES;
    },
+    enableDragAndDrop() {
+      return !this.newConversationModalActive;
+    },
    audioRecorderPlayStopIcon() {
      switch (this.recordingAudioState) {
        // playing paused recording stopped inactive destroyed
@@ -291,14 +313,21 @@ export default {
      return !this.isOnPrivateNote;
    },
    sendWithSignature() {
-      const { send_with_signature: isEnabled } = this.uiSettings;
-      return isEnabled;
+      // channelType is sourced from inboxMixin
+      return this.fetchSignatureFlagFromUiSettings(this.channelType);
    },
    signatureToggleTooltip() {
      return this.sendWithSignature
        ? this.$t('CONVERSATION.FOOTER.DISABLE_SIGN_TOOLTIP')
        : this.$t('CONVERSATION.FOOTER.ENABLE_SIGN_TOOLTIP');
    },
+    enableInsertArticleInReply() {
+      const isFeatEnabled = this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.INSERT_ARTICLE_IN_REPLY
+      );
+      return isFeatEnabled && this.portalSlug;
+    },
  },
  mounted() {
    ActiveStorage.start();
@@ -310,13 +339,14 @@ export default {
      }
    },
    toggleMessageSignature() {
-      this.updateUISettings({
-        send_with_signature: !this.sendWithSignature,
-      });
+      this.setSignatureFlagForInbox(this.channelType, !this.sendWithSignature);
    },
    replaceText(text) {
      this.$emit('replace-text', text);
    },
+    toggleInsertArticle() {
+      this.$emit('toggle-insert-article');
+    },
  },
 };
 </script>
@@ -346,12 +376,4 @@ export default {
    @apply dark:bg-slate-800 bg-slate-100;
  }
 }
-
-.modal-mask {
-  @apply text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent flex-col;
-}
-
-.icon {
-  @apply text-[5rem];
-}
 </style>
@@ -1,8 +1,6 @@
 <template>
  <div
-    :class="
-      `status-badge status-badge__${status} rounded-full w-2.5 h-2.5 mr-0.5 rtl:mr-0 rtl:ml-0.5 inline-flex`
-    "
+    :class="`status-badge status-badge__${status} rounded-full w-2.5 h-2.5 mr-0.5 rtl:mr-0 rtl:ml-0.5 inline-flex`"
  />
 </template>
 <script>
@@ -16,7 +16,7 @@
    >
      <div class="items-center flex justify-between last:mt-4">
        <span class="text-slate-800 dark:text-slate-100 text-xs font-medium">{{
-          this.$t('CHAT_LIST.CHAT_SORT.STATUS')
+          $t('CHAT_LIST.CHAT_SORT.STATUS')
        }}</span>
        <filter-item
          type="status"
@@ -28,11 +28,11 @@
      </div>
      <div class="items-center flex justify-between last:mt-4">
        <span class="text-slate-800 dark:text-slate-100 text-xs font-medium">{{
-          this.$t('CHAT_LIST.CHAT_SORT.ORDER_BY')
+          $t('CHAT_LIST.CHAT_SORT.ORDER_BY')
        }}</span>
        <filter-item
          type="sort"
-          :selected-value="chatSortFilter"
+          :selected-value="sortFilter"
          :items="chatSortItems"
          path-prefix="CHAT_LIST.CHAT_SORT_FILTER_ITEMS"
          @onChangeFilter="onChangeFilter"
@@ -47,12 +47,13 @@ import wootConstants from 'dashboard/constants/globals';
 import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
 import FilterItem from './FilterItem.vue';
+import uiSettingsMixin from 'dashboard/mixins/uiSettings';

 export default {
  components: {
    FilterItem,
  },
-  mixins: [clickaway],
+  mixins: [clickaway, uiSettingsMixin],
  data() {
    return {
      showActionsDropdown: false,
@@ -83,8 +84,17 @@ export default {
    closeDropdown() {
      this.showActionsDropdown = false;
    },
-    onChangeFilter(type, value) {
-      this.$emit('changeFilter', type, value);
+    onChangeFilter(value, type) {
+      this.$emit('changeFilter', value, type);
+      this.saveSelectedFilter(type, value);
+    },
+    saveSelectedFilter(type, value) {
+      this.updateUISettings({
+        conversations_filter_by: {
+          status: type === 'status' ? value : this.chatStatus,
+          order_by: type === 'sort' ? value : this.sortFilter,
+        },
+      });
    },
  },
 };
@@ -52,6 +52,7 @@
      :key="currentChat.id + '-' + dashboardApp.id"
      :is-visible="activeIndex - 1 === index"
      :config="dashboardApps[index].content"
+      :position="index"
      :current-chat="currentChat"
    />
  </div>
@@ -1,6 +1,6 @@
 <template>
  <div
-    class="conversation flex flex-shrink-0 flex-grow-0 w-auto max-w-full cursor-pointer relative py-0 px-4 border-transparent border-l-2 border-t-0 border-b-0 border-r-0 border-solid items-start hover:bg-slate-25 dark:hover:bg-slate-800 group"
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full px-4 py-0 border-t-0 border-b-0 border-l-2 border-r-0 border-transparent border-solid cursor-pointer conversation hover:bg-slate-25 dark:hover:bg-slate-800 group"
    :class="{
      'active bg-slate-25 dark:bg-slate-800 border-woot-500': isActiveChat,
      'unread-chat': hasUnread,
@@ -31,7 +31,7 @@
      size="40px"
    />
    <div
-      class="py-3 px-0 border-b group-last:border-transparent group-hover:border-transparent border-slate-50 dark:border-slate-800/75 columns"
+      class="px-0 py-3 border-b group-last:border-transparent group-hover:border-transparent border-slate-50 dark:border-slate-800/75 columns"
    >
      <div class="flex justify-between">
        <inbox-name v-if="showInboxName" :inbox="inbox" />
@@ -55,44 +55,11 @@
      >
        {{ currentContact.name }}
      </h4>
-      <p
+      <message-preview
        v-if="lastMessageInChat"
-        class="conversation--message text-slate-700 dark:text-slate-200 text-sm my-0 mx-2 leading-6 h-6 max-w-[96%] w-[16.875rem] overflow-hidden text-ellipsis whitespace-nowrap"
-      >
-        <fluent-icon
-          v-if="isMessagePrivate"
-          size="16"
-          class="-mt-0.5 align-middle text-slate-600 dark:text-slate-300 inline-block"
-          icon="lock-closed"
-        />
-        <fluent-icon
-          v-else-if="messageByAgent"
-          size="16"
-          class="-mt-0.5 align-middle text-slate-600 dark:text-slate-300 inline-block"
-          icon="arrow-reply"
-        />
-        <fluent-icon
-          v-else-if="isMessageAnActivity"
-          size="16"
-          class="-mt-0.5 align-middle text-slate-600 dark:text-slate-300 inline-block"
-          icon="info"
-        />
-        <span v-if="lastMessageInChat.content">
-          {{ parsedLastMessage }}
-        </span>
-        <span v-else-if="lastMessageInChat.attachments">
-          <fluent-icon
-            v-if="attachmentIcon"
-            size="16"
-            class="-mt-0.5 align-middle inline-block text-slate-600 dark:text-slate-300"
-            :icon="attachmentIcon"
-          />
-          {{ this.$t(`${attachmentMessageContent}`) }}
-        </span>
-        <span v-else>
-          {{ $t('CHAT_LIST.NO_CONTENT') }}
-        </span>
-      </p>
+        :message="lastMessageInChat"
+        class="conversation--message my-0 mx-2 leading-6 h-6 max-w-[96%] w-[16.875rem] text-sm text-slate-700 dark:text-slate-200"
+      />
      <p
        v-else
        class="conversation--message text-slate-700 dark:text-slate-200 text-sm my-0 mx-2 leading-6 h-6 max-w-[96%] w-[16.875rem] overflow-hidden text-ellipsis whitespace-nowrap"
@@ -103,11 +70,11 @@
          icon="info"
        />
        <span>
-          {{ this.$t(`CHAT_LIST.NO_MESSAGES`) }}
+          {{ $t(`CHAT_LIST.NO_MESSAGES`) }}
        </span>
      </p>
-      <div class="conversation--meta flex flex-col absolute right-4 top-4">
-        <span class="text-black-600 text-xxs font-normal leading-4 ml-auto">
+      <div class="absolute flex flex-col conversation--meta right-4 top-4">
+        <span class="ml-auto font-normal leading-4 text-black-600 text-xxs">
          <time-ago
            :last-activity-timestamp="chat.timestamp"
            :created-at-timestamp="chat.created_at"
@@ -145,9 +112,8 @@
 </template>
 <script>
 import { mapGetters } from 'vuex';
-import { MESSAGE_TYPE } from 'widget/helpers/constants';
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
 import Thumbnail from '../Thumbnail.vue';
+import MessagePreview from './MessagePreview.vue';
 import conversationMixin from '../../../mixins/conversations';
 import timeMixin from '../../../mixins/time';
 import router from '../../../routes';
@@ -159,14 +125,6 @@ import alertMixin from 'shared/mixins/alertMixin';
 import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
 import CardLabels from './conversationCardComponents/CardLabels.vue';
 import PriorityMark from './PriorityMark.vue';
-const ATTACHMENT_ICONS = {
-  image: 'image',
-  audio: 'headphones-sound-wave',
-  video: 'video',
-  file: 'document',
-  location: 'location',
-  fallback: 'link',
-};

 export default {
  components: {
@@ -175,16 +133,11 @@ export default {
    Thumbnail,
    ConversationContextMenu,
    TimeAgo,
+    MessagePreview,
    PriorityMark,
  },

-  mixins: [
-    inboxMixin,
-    timeMixin,
-    conversationMixin,
-    messageFormatterMixin,
-    alertMixin,
-  ],
+  mixins: [inboxMixin, timeMixin, conversationMixin, alertMixin],
  props: {
    activeLabel: {
      type: String,
@@ -258,20 +211,6 @@ export default {
      );
    },

-    lastMessageFileType() {
-      const lastMessage = this.lastMessageInChat;
-      const [{ file_type: fileType } = {}] = lastMessage.attachments;
-      return fileType;
-    },
-
-    attachmentIcon() {
-      return ATTACHMENT_ICONS[this.lastMessageFileType];
-    },
-
-    attachmentMessageContent() {
-      return `CHAT_LIST.ATTACHMENTS.${this.lastMessageFileType}.CONTENT`;
-    },
-
    isActiveChat() {
      return this.currentChat.id === this.chat.id;
    },
@@ -292,30 +231,6 @@ export default {
      return this.lastMessage(this.chat);
    },

-    messageByAgent() {
-      const lastMessage = this.lastMessageInChat;
-      const { message_type: messageType } = lastMessage;
-      return messageType === MESSAGE_TYPE.OUTGOING;
-    },
-
-    isMessageAnActivity() {
-      const lastMessage = this.lastMessageInChat;
-      const { message_type: messageType } = lastMessage;
-      return messageType === MESSAGE_TYPE.ACTIVITY;
-    },
-
-    isMessagePrivate() {
-      const lastMessage = this.lastMessageInChat;
-      const { private: isPrivate } = lastMessage;
-      return isPrivate;
-    },
-
-    parsedLastMessage() {
-      const { content_attributes: contentAttributes } = this.lastMessageInChat;
-      const { email: { subject } = {} } = contentAttributes || {};
-      return this.getPlainText(subject || this.lastMessageInChat.content);
-    },
-
    inbox() {
      const { inbox_id: inboxId } = this.chat;
      const stateInbox = this.$store.getters['inboxes/getInbox'](inboxId);
@@ -3,10 +3,10 @@
    class="bg-white dark:bg-slate-900 flex justify-between items-center py-2 px-4 border-b border-slate-50 dark:border-slate-800/50 flex-col md:flex-row"
  >
    <div
-      class="flex-1 w-100 flex flex-col md:flex-row items-center justify-center"
+      class="flex-1 w-full min-w-0 flex flex-col md:flex-row items-center justify-center"
    >
      <div
-        class="flex justify-center items-center mr-4 rtl:mr-0 rtl:ml-4 min-w-0"
+        class="flex justify-start items-center mr-4 rtl:mr-0 rtl:ml-4 min-w-0 w-[inherit]"
      >
        <back-button
          v-if="showBackButton"
@@ -19,26 +19,31 @@
          :username="currentContact.name"
          :status="currentContact.availability_status"
        />
-        <div class="items-start flex flex-col ml-2 rtl:ml-0 rtl:mr-2 min-w-0">
-          <woot-button
-            variant="link"
-            color-scheme="secondary"
-            class="overflow-hidden whitespace-nowrap text-ellipsis"
-            @click.prevent="$emit('contact-panel-toggle')"
-          >
-            <h3
-              class="text-base inline-block leading-tight capitalize m-0 p-0 text-ellipsis overflow-hidden whitespace-nowrap text-slate-900 dark:text-slate-100"
+        <div
+          class="items-start flex flex-col ml-2 rtl:ml-0 rtl:mr-2 min-w-0 w-[inherit] overflow-hidden"
+        >
+          <div class="flex items-center flex-row gap-1 m-0 p-0 w-[inherit]">
+            <woot-button
+              variant="link"
+              color-scheme="secondary"
+              class="[&>span]:overflow-hidden [&>span]:whitespace-nowrap [&>span]:text-ellipsis min-w-0"
+              @click.prevent="$emit('contact-panel-toggle')"
            >
-              <span>{{ currentContact.name }}</span>
-              <fluent-icon
-                v-if="!isHMACVerified"
-                v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
-                size="14"
-                class="text-yellow-600 dark:text-yellow-500 my-0 mx-0.5"
-                icon="warning"
-              />
-            </h3>
-          </woot-button>
+              <span
+                class="text-base leading-tight text-slate-900 dark:text-slate-100"
+              >
+                {{ currentContact.name }}
+              </span>
+            </woot-button>
+            <fluent-icon
+              v-if="!isHMACVerified"
+              v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
+              size="14"
+              class="text-yellow-600 dark:text-yellow-500 my-0 mx-0 min-w-[14px]"
+              icon="warning"
+            />
+          </div>
+
          <div
            class="conversation--header--actions items-center flex text-xs gap-2 text-ellipsis overflow-hidden whitespace-nowrap"
          >
@@ -1,3 +1,4 @@
+<!-- eslint-disable vue/no-mutating-props -->
 <template>
  <woot-modal :show.sync="show" :on-close="onCancel">
    <div class="h-auto overflow-auto flex flex-col">
@@ -22,18 +22,13 @@
          :bcc="emailHeadAttributes.bcc"
          :is-incoming="isIncoming"
        />
-        <blockquote v-if="storyReply" class="story-reply-quote">
-          <span>{{ $t('CONVERSATION.REPLIED_TO_STORY') }}</span>
-          <bubble-image
-            v-if="!hasImgStoryError && storyUrl"
-            :url="storyUrl"
-            @error="onStoryLoadError"
-          />
-          <bubble-video
-            v-else-if="hasImgStoryError && storyUrl"
-            :url="storyUrl"
-          />
-        </blockquote>
+        <instagram-story-reply v-if="storyUrl" :story-url="storyUrl" />
+        <bubble-reply-to
+          v-if="inReplyToMessageId && inboxSupportsReplyTo.incoming"
+          :message="inReplyTo"
+          :message-type="data.message_type"
+          :parent-has-attachments="hasAttachments"
+        />
        <bubble-text
          v-if="data.content"
          :message="message"
@@ -53,10 +48,15 @@
        </span>
        <div v-if="!isPending && hasAttachments">
          <div v-for="attachment in attachments" :key="attachment.id">
+            <instagram-story
+              v-if="isAnInstagramStory"
+              :story-url="attachment.data_url"
+              @error="onMediaLoadError"
+            />
            <bubble-image-audio-video
-              v-if="isAttachmentImageVideoAudio(attachment.file_type)"
+              v-else-if="isAttachmentImageVideoAudio(attachment.file_type)"
              :attachment="attachment"
-              @error="onImageLoadError"
+              @error="onMediaLoadError"
            />
            <bubble-location
              v-else-if="attachment.file_type === 'location'"
@@ -69,9 +69,6 @@
              :name="data.content"
              :phone-number="attachment.fallback_title"
            />
-            <instagram-image-error-placeholder
-              v-else-if="hasImageError && hasInstagramStory"
-            />
            <bubble-file v-else :url="attachment.data_url" />
          </div>
        </div>
@@ -83,7 +80,6 @@
          :story-id="`${storyId}`"
          :is-a-tweet="isATweet"
          :is-a-whatsapp-channel="isAWhatsAppChannel"
-          :has-instagram-story="hasInstagramStory"
          :is-email="isEmailContentType"
          :is-private="data.private"
          :message-type="data.message_type"
@@ -124,6 +120,7 @@
        :message="data"
        @open="openContextMenu"
        @close="closeContextMenu"
+        @replyTo="handleReplyTo"
      />
    </div>
  </li>
@@ -131,40 +128,42 @@
 <script>
 import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
 import BubbleActions from './bubble/Actions.vue';
+import BubbleContact from './bubble/Contact.vue';
 import BubbleFile from './bubble/File.vue';
-import BubbleImage from './bubble/Image.vue';
-import BubbleVideo from './bubble/Video.vue';
 import BubbleImageAudioVideo from './bubble/ImageAudioVideo.vue';
 import BubbleIntegration from './bubble/Integration.vue';
 import BubbleLocation from './bubble/Location.vue';
 import BubbleMailHead from './bubble/MailHead.vue';
+import BubbleReplyTo from './bubble/ReplyTo.vue';
 import BubbleText from './bubble/Text.vue';
-import BubbleContact from './bubble/Contact.vue';
-import Spinner from 'shared/components/Spinner.vue';
 import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu.vue';
-import instagramImageErrorPlaceholder from './instagramImageErrorPlaceholder.vue';
+import InstagramStory from './bubble/InstagramStory.vue';
+import InstagramStoryReply from './bubble/InstagramStoryReply.vue';
+import Spinner from 'shared/components/Spinner.vue';
 import alertMixin from 'shared/mixins/alertMixin';
 import contentTypeMixin from 'shared/mixins/contentTypeMixin';
 import { MESSAGE_TYPE, MESSAGE_STATUS } from 'shared/constants/messages';
 import { generateBotMessageContent } from './helpers/botMessageContentHelper';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { ACCOUNT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
+import { LocalStorage } from 'shared/helpers/localStorage';

 export default {
  components: {
    BubbleActions,
+    BubbleContact,
    BubbleFile,
-    BubbleImage,
-    BubbleVideo,
    BubbleImageAudioVideo,
    BubbleIntegration,
    BubbleLocation,
    BubbleMailHead,
+    BubbleReplyTo,
    BubbleText,
-    BubbleContact,
    ContextMenu,
+    InstagramStory,
+    InstagramStoryReply,
    Spinner,
-    instagramImageErrorPlaceholder,
  },
  mixins: [alertMixin, messageFormatterMixin, contentTypeMixin],
  props: {
@@ -180,22 +179,25 @@ export default {
      type: Boolean,
      default: false,
    },
-    hasInstagramStory: {
-      type: Boolean,
-      default: false,
-    },
    isWebWidgetInbox: {
      type: Boolean,
      default: false,
    },
+    inboxSupportsReplyTo: {
+      type: Object,
+      default: () => ({}),
+    },
+    inReplyTo: {
+      type: Object,
+      default: () => ({}),
+    },
  },
  data() {
    return {
      showContextMenu: false,
-      hasImageError: false,
+      hasMediaLoadError: false,
      contextMenuPosition: {},
      showBackgroundHighlight: false,
-      hasImgStoryError: false,
    };
  },
  computed: {
@@ -264,18 +266,29 @@ export default {
        ) + botMessageContent
      );
    },
+    inReplyToMessageId() {
+      // Why not use the inReplyTo object directly?
+      // Glad you asked! The inReplyTo object may or may not be available
+      // depending on the current scroll position of the message list
+      // since old messages are only loaded when the user scrolls up
+      return this.data.content_attributes?.in_reply_to;
+    },
+    isAnInstagramStory() {
+      return this.contentAttributes.image_type === 'story_mention';
+    },
    contextMenuEnabledOptions() {
      return {
        copy: this.hasText,
        delete: this.hasText || this.hasAttachments,
        cannedResponse: this.isOutgoing && this.hasText,
+        replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
      };
    },
    contentAttributes() {
      return this.data.content_attributes || {};
    },
    externalError() {
-      return this.contentAttributes.external_error || null;
+      return this.contentAttributes.external_error || '';
    },
    sender() {
      return this.data.sender || {};
@@ -292,9 +305,6 @@ export default {
    storyUrl() {
      return this.contentAttributes.story_url || null;
    },
-    storyReply() {
-      return this.storyUrl && this.hasInstagramStory;
-    },
    contentType() {
      const {
        data: { content_type: contentType },
@@ -318,6 +328,8 @@ export default {
        left: isLeftAligned,
        right: isRightAligned,
        'has-context-menu': this.showContextMenu,
+        // this handles the offset required to align the context menu button
+        // extra alignment is required since a tweet message has a the user name and avatar below it
        'has-tweet-menu': this.isATweet,
        'has-bg': this.showBackgroundHighlight,
      };
@@ -373,7 +385,7 @@ export default {
        return false;
      }
      if (this.isFailed) {
-        return this.externalError ? '' : this.$t(`CONVERSATION.SEND_FAILED`);
+        return this.externalError || this.$t(`CONVERSATION.SEND_FAILED`);
      }
      return false;
    },
@@ -431,13 +443,11 @@ export default {
  },
  watch: {
    data() {
-      this.hasImageError = false;
-      this.hasImgStoryError = false;
+      this.hasMediaLoadError = false;
    },
  },
  mounted() {
-    this.hasImageError = false;
-    this.hasImgStoryError = false;
+    this.hasMediaLoadError = false;
    bus.$on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
    this.setupHighlightTimer();
  },
@@ -447,13 +457,13 @@ export default {
  },
  methods: {
    isAttachmentImageVideoAudio(fileType) {
-      return ['image', 'audio', 'video'].includes(fileType);
+      return ['image', 'audio', 'video', 'story_mention'].includes(fileType);
    },
    hasMediaAttachment(type) {
      if (this.hasAttachments && this.data.attachments.length > 0) {
        const { attachments = [{}] } = this.data;
        const { file_type: fileType } = attachments[0];
-        return fileType === type && !this.hasImageError;
+        return fileType === type && !this.hasMediaLoadError;
      }
      if (this.storyReply) {
        return true;
@@ -466,11 +476,8 @@ export default {
    async retrySendMessage() {
      await this.$store.dispatch('sendMessageWithData', this.data);
    },
-    onImageLoadError() {
-      this.hasImageError = true;
-    },
-    onStoryLoadError() {
-      this.hasImgStoryError = true;
+    onMediaLoadError() {
+      this.hasMediaLoadError = true;
    },
    openContextMenu(e) {
      const shouldSkipContextMenu =
@@ -494,6 +501,13 @@ export default {
      this.showContextMenu = false;
      this.contextMenuPosition = { x: null, y: null };
    },
+    handleReplyTo() {
+      const replyStorageKey = LOCAL_STORAGE_KEYS.MESSAGE_REPLY_TO;
+      const { conversation_id: conversationId, id: replyTo } = this.data;
+
+      LocalStorage.updateJsonStore(replyStorageKey, conversationId, replyTo);
+      bus.$emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.data);
+    },
    setupHighlightTimer() {
      if (Number(this.$route.query.messageId) !== Number(this.data.id)) {
        return;
@@ -613,6 +627,8 @@ li.right {
 }

 li.left.has-tweet-menu .context-menu {
+  // this handles the offset required to align the context menu button
+  // extra alignment is required since a tweet message has a the user name and avatar below it
  @apply mb-6;
 }

@@ -693,8 +709,4 @@ li.right {
    }
  }
 }
-
-.story-reply-quote {
-  @apply mt-2 mx-4 mb-0 px-2 pb-0 pt-2 border-l-4 border-solid border-slate-75 dark:border-slate-600 text-slate-600 dark:text-slate-200;
-}
 </style>
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .4.0
 .6.0