Merge branch 'release/1.18.1'

ref: https://www.chatwoot.com/docs/self-hosted/telemetry

.circleci/config.yml

@@ -7,7 +7,7 @@ defaults: &defaults
   working_directory: ~/build
   docker:
     # specify the version you desire here
-    - image: circleci/ruby:2.6.5-node-browsers
+    - image: circleci/ruby:2.7.3-node-browsers
 
     # Specify service dependencies here if necessary
     # CircleCI maintains a library of pre-built images
@@ -16,7 +16,7 @@ defaults: &defaults
     - image: circleci/redis:alpine
   environment:
       - CC_TEST_REPORTER_ID: b1b5c4447bf93f6f0b06a64756e35afd0810ea83649f03971cbf303b4449456f
-
+      - RAILS_LOG_TO_STDOUT: false
 jobs:
   build:
     <<: *defaults
@@ -69,11 +69,11 @@ jobs:
       - run:
           name:  Download cc-test-reporter
           command: |
-            mkdir -p tmp/
-            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ./tmp/cc-test-reporter
-            chmod +x ./tmp/cc-test-reporter
+            mkdir -p ~/tmp
+            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
+            chmod +x ~/tmp/cc-test-reporter
       - persist_to_workspace:
-          root: tmp
+          root: ~/tmp
           paths:
             - cc-test-reporter
 
@@ -98,10 +98,10 @@ jobs:
       - run:
           name: Run backend tests
           command: |
-            bundle exec rspec $(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
-            ./tmp/cc-test-reporter format-coverage -t simplecov -o tmp/codeclimate.backend.json coverage/backend/.resultset.json
+            bundle exec rspec $(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings) --profile=10
+            ~/tmp/cc-test-reporter format-coverage -t simplecov -o ~/tmp/codeclimate.backend.json coverage/backend/.resultset.json
       - persist_to_workspace:
-          root: tmp
+          root: ~/tmp
           paths:
             - codeclimate.backend.json
 
@@ -109,21 +109,23 @@ jobs:
           name: Run frontend tests
           command: |
             yarn test:coverage
-            ./tmp/cc-test-reporter format-coverage -t lcov -o tmp/codeclimate.frontend.json buildreports/lcov.info
+            ~/tmp/cc-test-reporter format-coverage -t lcov -o ~/tmp/codeclimate.frontend.json buildreports/lcov.info
       - persist_to_workspace:
-          root: tmp
+          root: ~/tmp
           paths:
             - codeclimate.frontend.json
 
       # collect reports
       - store_test_results:
-          path: /tmp/test-results
+          path: ~/tmp/test-results
       - store_artifacts:
-          path: /tmp/test-results
+          path: ~/tmp/test-results
           destination: test-results
+      - store_artifacts:
+          path: log
 
       - run:
           name: Upload coverage results to Code Climate
           command: |
-            ./tmp/cc-test-reporter sum-coverage tmp/codeclimate.*.json -p 2 -o tmp/codeclimate.total.json
-            ./tmp/cc-test-reporter upload-coverage -i tmp/codeclimate.total.json
+            ~/tmp/cc-test-reporter sum-coverage ~/tmp/codeclimate.*.json -p 2 -o ~/tmp/codeclimate.total.json
+            ~/tmp/cc-test-reporter upload-coverage -i ~/tmp/codeclimate.total.json

.codeclimate.yml

@@ -1,7 +1,7 @@
 version: "2"
 plugins:
   rubocop:
-    enabled: true
+    enabled: false
     channel: rubocop-0-73
   eslint:
     enabled: false
@@ -26,3 +26,9 @@ exclude_patterns:
   - "node_modules/**/*"
   - "lib/tasks/auto_annotate_models.rake"
   - "app/test-matchers.js"
+  - "docs/*"
+  - "**/*.md"
+  - "**/*.yml"
+  - "app/javascript/dashboard/i18n/locale"
+  - "**/*.stories.js"
+  - "stories/"

.devcontainer/Dockerfile

@@ -0,0 +1,8 @@
+# The below image is created out of the Dockerfile.base
+# It has the dependencies already installed so that codespace will boot up fast
+FROM ghcr.io/chatwoot/chatwoot_codespace:latest
+
+# Do the set up required for chatwoot app 
+WORKDIR /workspace
+COPY . /workspace
+RUN yarn && gem install bundler && bundle install 

.devcontainer/Dockerfile.base

@@ -0,0 +1,45 @@
+# pre-build stage
+ARG VARIANT=2.7
+FROM mcr.microsoft.com/vscode/devcontainers/ruby:${VARIANT}
+
+# Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
+ARG USER_UID=1000
+ARG USER_GID=$USER_UID
+RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
+        groupmod --gid $USER_GID vscode \
+        && usermod --uid $USER_UID --gid $USER_GID vscode \
+        && chmod -R $USER_UID:$USER_GID /home/vscode; \
+    fi
+
+# [Option] Install Node.js
+ARG INSTALL_NODE="true"
+ARG NODE_VERSION="lts/*"
+RUN if [ "${INSTALL_NODE}" = "true" ]; then su vscode -c "source /usr/local/share/nvm/nvm.sh && nvm install ${NODE_VERSION} 2>&1"; fi
+
+RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
+  && apt-get -y install --no-install-recommends \
+    libssl-dev \
+    tar \
+    tzdata \
+    postgresql-client \
+    yarn \
+    git \
+    imagemagick \
+    tmux \
+    zsh
+
+
+# Install overmind
+RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
+  && gunzip overmind.gz \
+  && sudo mv overmind /usr/local/bin \
+  && chmod +x /usr/local/bin/overmind 
+
+# Do the set up required for chatwoot app 
+WORKDIR /workspace
+COPY . /workspace
+RUN yarn
+
+COPY Gemfile Gemfile.lock ./
+RUN gem install bundler && bundle install
+

.devcontainer/devcontainer.json

@@ -0,0 +1,39 @@
+{
+  "name": "Chatwoot Development Codespace",
+  "service": "app",
+  "dockerComposeFile": "docker-compose.yml",
+
+  "settings": {
+    "terminal.integrated.shell.linux": "/bin/zsh"
+  },
+
+
+  // Add the IDs of extensions you want installed when the container is created.
+  "extensions": [
+    "rebornix.Ruby",
+    "misogi.ruby-rubocop",
+    "wingrunr21.vscode-ruby",
+    "davidpallinder.rails-test-runner",
+    "eamodio.gitlens",
+    "github.copilot",
+    "mrmlnc.vscode-duplicate"
+  ],
+
+
+  // 5432 postgres
+  // 6379 redis
+  // 1025,8025 mailhog
+  "forwardPorts": [8025],
+  //your application may need to listen on all interfaces (0.0.0.0) not just localhost for it to be available externally. Defaults to []
+  "appPort": [3000, 3035],
+
+  "postCreateCommand": ".devcontainer/scripts/setup.sh && bundle exec rake db:chatwoot_prepare && yarn",
+  "portsAttributes": {
+    "3000": {
+      "label": "Rails Server"
+    },
+    "8025": {
+      "label": "Mailhog UI"
+    }
+  },
+}

.devcontainer/docker-compose.yml

@@ -0,0 +1,56 @@
+# https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
+# https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
+# 
+
+version: '3'
+
+services:
+  app: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile
+      args:
+        # Update 'VARIANT' to pick a Ruby version: 2, 2.7, 2.6, 2.5
+        VARIANT: 2.7
+        # [Choice] Install Node.js
+        INSTALL_NODE: "true"
+        NODE_VERSION: "lts/*"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: 1000
+        USER_GID: 1000
+
+    volumes:
+      - ..:/workspace:cached
+  
+    # Overrides default command so things don't shut down after the process ends.
+    command: sleep infinity
+    
+    # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
+    network_mode: service:db
+
+  db:
+    image: postgres:latest
+    restart: unless-stopped
+    volumes:
+      - postgres-data:/var/lib/postgresql/data
+    environment:
+      POSTGRES_USER: postgres
+      POSTGRES_DB: postgres
+      POSTGRES_PASSWORD: postgres
+
+  redis:
+    image: redis:latest
+    restart: unless-stopped
+    network_mode: service:db
+    volumes:
+      - redis-data:/data
+
+  mailhog:
+    restart: unless-stopped
+    image: mailhog/mailhog
+    network_mode: service:db
+  
+volumes:
+  postgres-data:
+  redis-data:
+  

.devcontainer/scripts/setup.sh

@@ -0,0 +1,8 @@
+cp .env.example .env
+sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
+sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
+sed -i -e '/SMTP_ADDRESS/ s/=.*/=localhost/' .env
+sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.githubpreview.dev/" .env
+sed -i -e "/WEBPACKER_DEV_SERVER_PUBLIC/ s/=.*/=https:\/\/$CODESPACE_NAME-3035.githubpreview.dev/" .env
+# uncomment the webpacker env variable
+sed -i -e '/WEBPACKER_DEV_SERVER_PUBLIC/s/^# //' .env

.env.example

@@ -1,19 +1,36 @@
-SECRET_KEY_BASE=
+# Used to verify the integrity of signed cookies. so ensure a secure value is set
+SECRET_KEY_BASE=replace_with_lengthy_secure_hex
+
+# Replace with the URL you are planning to use for your app
+FRONTEND_URL=http://0.0.0.0:3000
+
+# If the variable is set, all non-authenticated pages would fallback to the default locale.
+# Whenever a new account is created, the default language will be DEFAULT_LOCALE instead of en
+# DEFAULT_LOCALE=en
+
+# If you plan to use CDN for your assets, set Asset CDN Host
+ASSET_CDN_HOST=
+
 # Force all access to the app over SSL, default is set to false
-FORCE_SSL=
+FORCE_SSL=false
 
 # This lets you control new sign ups on your chatwoot installation
 # true : default option, allows sign ups
 # false : disables all the end points related to sign ups
 # api_only: disables the UI for signup, but you can create sign ups via the account apis
-ENABLE_ACCOUNT_SIGNUP= 
+ENABLE_ACCOUNT_SIGNUP=false
 
-#redis config
+# Redis config
 REDIS_URL=redis://redis:6379
 # If you are using docker-compose, set this variable's value to be any string,
 # which will be the password for the redis service running inside the docker-compose
 # to make it secure
 REDIS_PASSWORD=
+# Redis Sentinel can be used by passing list of sentinel host and ports e,g. sentinel_host1:port1,sentinel_host2:port2
+REDIS_SENTINELS=
+# Redis sentinel master name is required when using sentinel, default value is "mymaster".
+# You can find list of master using "SENTINEL masters" command
+REDIS_SENTINEL_MASTER_NAME=
 
 # Postgres Database config variables
 POSTGRES_HOST=postgres
@@ -22,55 +39,121 @@ POSTGRES_PASSWORD=
 RAILS_ENV=development
 RAILS_MAX_THREADS=5
 
-#fb app
-FB_VERIFY_TOKEN=
-FB_APP_SECRET=
-FB_APP_ID=
+# The email from which all outgoing emails are sent
+# could user either  `email@yourdomain.com` or `BrandName <email@yourdomain.com>`
+MAILER_SENDER_EMAIL=Chatwoot <accounts@chatwoot.com>
 
-#twitter app
-TWITTER_APP_ID=
-TWITTER_CONSUMER_KEY=
-TWITTER_CONSUMER_SECRET=
-TWITTER_ENVIRONMENT=
 
-#mail
-MAILER_SENDER_EMAIL=accounts@chatwoot.com
-SMTP_PORT=1025
+#SMTP domain key is set up for HELO checking
 SMTP_DOMAIN=chatwoot.com
-# if you are running docker-compose, set SMTP_ADDRESS value as "mailhog",
-# else set the value as "localhost"
+# the default value is set "mailhog" and is used by docker-compose for development environments,
+# Set the value as "localhost" or your SMTP address in other environments
 SMTP_ADDRESS=mailhog
+SMTP_PORT=1025
 SMTP_USERNAME=
 SMTP_PASSWORD=
+# plain,login,cram_md5
 SMTP_AUTHENTICATION=
-SMTP_ENABLE_STARTTLS_AUTO=
+SMTP_ENABLE_STARTTLS_AUTO=true
+# Can be: 'none', 'peer', 'client_once', 'fail_if_no_peer_cert', see http://api.rubyonrails.org/classes/ActionMailer/Base.html
+SMTP_OPENSSL_VERIFY_MODE=peer
 
-#misc
-FRONTEND_URL=http://0.0.0.0:3000
+# Mail Incoming
+# This is the domain set for the reply emails when conversation continuity is enabled
+MAILER_INBOUND_EMAIL_DOMAIN=
+# Set this to appropriate ingress channel with regards to incoming emails
+# Possible values are :
+# relay for Exim, Postfix, Qmail
+# mailgun for Mailgun
+# mandrill for Mandrill
+# postmark for Postmark
+# sendgrid for Sendgrid
+RAILS_INBOUND_EMAIL_SERVICE=
+# Use one of the following based on the email ingress service
+# Ref: https://edgeguides.rubyonrails.org/action_mailbox_basics.html
+RAILS_INBOUND_EMAIL_PASSWORD=
+MAILGUN_INGRESS_SIGNING_KEY=
+MANDRILL_INGRESS_API_KEY=
+
+# Storage
 ACTIVE_STORAGE_SERVICE=local
 
-#s3
+# Amazon S3
+# documentation: https://www.chatwoot.com/docs/configuring-s3-bucket-as-cloud-storage
 S3_BUCKET_NAME=
 AWS_ACCESS_KEY_ID=
 AWS_SECRET_ACCESS_KEY=
 AWS_REGION=
 
-#sentry
+# Sentry
 SENTRY_DSN=
 
-#Log settings
-LOG_LEVEL=
-LOG_SIZE= 
+# Log settings
+# Disable if you want to write logs to a file
+RAILS_LOG_TO_STDOUT=true
+LOG_LEVEL=info
+LOG_SIZE=500
 
-# Credentials to access sidekiq dashboard in production
-SIDEKIQ_AUTH_USERNAME=
-SIDEKIQ_AUTH_PASSWORD=
+### This environment variables are only required if you are setting up social media channels
 
-####  This environment variables are only required in hosted version which has billing
-ENABLE_BILLING=
+# Facebook
+# documentation: https://www.chatwoot.com/docs/facebook-setup
+FB_VERIFY_TOKEN=
+FB_APP_SECRET=
+FB_APP_ID=
 
-## chargebee settings
-CHARGEBEE_API_KEY=
-CHARGEBEE_SITE=
-CHARGEBEE_WEBHOOK_USERNAME=
-CHARGEBEE_WEBHOOK_PASSWORD=
+# Twitter
+# documentation: https://www.chatwoot.com/docs/twitter-app-setup
+TWITTER_APP_ID=
+TWITTER_CONSUMER_KEY=
+TWITTER_CONSUMER_SECRET=
+TWITTER_ENVIRONMENT=
+
+#slack integration
+SLACK_CLIENT_ID=
+SLACK_CLIENT_SECRET=
+
+### Change this env variable only if you are using a custom build mobile app
+## Mobile app env variables
+IOS_APP_ID=6C953F3RX2.com.chatwoot.app
+ANDROID_BUNDLE_ID=com.chatwoot.app
+
+# https://developers.google.com/android/guides/client-auth (use keytool to print the fingerprint in the first section)
+ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:D4:5D:D4:53:F8:3B:FB:D3:C6:28:64:1D:AA:08:1E:D8
+
+
+### Smart App Banner
+# https://developer.apple.com/library/archive/documentation/AppleApplications/Reference/SafariWebContent/PromotingAppswithAppBanners/PromotingAppswithAppBanners.html
+# You can find your app-id in https://itunesconnect.apple.com
+#IOS_APP_IDENTIFIER=1495796682
+
+## Push Notification
+## generate a new key value here : https://d3v.one/vapid-key-generator/
+# VAPID_PUBLIC_KEY=
+# VAPID_PRIVATE_KEY=
+#
+# for mobile apps
+# FCM_SERVER_KEY=
+
+## Bot Customizations
+USE_INBOX_AVATAR_FOR_BOT=true
+
+
+
+## IP look up configuration
+## ref https://github.com/alexreisner/geocoder/blob/master/README_API_GUIDE.md
+## works only on accounts with ip look up feature enabled
+# IP_LOOKUP_SERVICE=geoip2
+# maxmindb api key to use geoip2 service
+# IP_LOOKUP_API_KEY=
+
+
+## Running chatwoot as an API only server
+## setting this value to true will disable the frontend dashboard endpoints
+# CW_API_ONLY_SERVER=false
+
+## Development Only Config
+# if you want to use letter_opener for local emails
+# LETTER_OPENER=true
+# meant to be used in github codespaces
+# WEBPACKER_DEV_SERVER_PUBLIC=

.eslintrc.js

@@ -1,8 +1,8 @@
 module.exports = {
-  extends: ['airbnb/base', 'prettier', 'plugin:vue/recommended'],
+  extends: ['airbnb-base/legacy', 'prettier', 'plugin:vue/recommended'],
   parserOptions: {
     parser: 'babel-eslint',
-    ecmaVersion: 2017,
+    ecmaVersion: 2020,
     sourceType: 'module',
   },
   plugins: ['html', 'prettier', 'babel'],
@@ -28,7 +28,7 @@ module.exports = {
     }],
     'vue/html-self-closing': 'off',
     "vue/no-v-html": 'off',
-    'import/extensions': ['never']
+    'import/extensions': ['off']
 
   },
   settings: {
@@ -46,5 +46,6 @@ module.exports = {
   },
   globals: {
     __WEBPACK_ENV__: true,
+    bus: true,
   },
 };

.github/FUNDING.yml

@@ -1 +1,2 @@
 open_collective: chatwoot
+github: chatwoot

.github/ISSUE_TEMPLATE/bug_report.md

@@ -2,15 +2,16 @@
 name: Bug report
 about: Create a report to help us improve
 title: ''
-labels: ''
+labels: 'Bug'
 assignees: ''
 
 ---
-
 **Describe the bug**
+
 A clear and concise description of what the bug is.
 
 **To Reproduce**
+
 Steps to reproduce the behavior:
 1. Go to '...'
 2. Click on '....'
@@ -18,11 +19,25 @@ Steps to reproduce the behavior:
 4. See error
 
 **Expected behavior**
+
 A clear and concise description of what you expected to happen.
 
 **Screenshots**
+
 If applicable, add screenshots to help explain your problem.
 
+**Browser logs**
+
+Share the browser logs to debug the issue further
+
+**Server logs**
+
+Share the server logs to debug the issue further
+
+**Environment**
+
+Describe whether you are using Chatwoot Cloud (app.chatwoot.com) or a self hosted installation of Chatwoot. If you are using a self hosted installation of Chatwoot describe the type of deployment (Docker/Linux VM installation/Heroku)
+
 **Desktop (please complete the following information):**
  - OS: [e.g. iOS]
  - Browser [e.g. chrome, safari]
@@ -35,4 +50,5 @@ If applicable, add screenshots to help explain your problem.
  - Version [e.g. 22]
 
 **Additional context**
+
 Add any other context about the problem here.

.github/PULL_REQUEST_TEMPLATE.md

@@ -24,9 +24,9 @@ Please describe the tests that you ran to verify your changes. Provide instructi
 
 - [ ] My code follows the style guidelines of this project
 - [ ] I have performed a self-review of my own code
-- [ ] I have commented my code, particularly in hard-to-understand areas
+- [ ] I have commented on my code, particularly in hard-to-understand areas
 - [ ] I have made corresponding changes to the documentation
 - [ ] My changes generate no new warnings
 - [ ] I have added tests that prove my fix is effective or that my feature works
 - [ ] New and existing unit tests pass locally with my changes
-- [ ] Any dependent changes have been merged and published in downstream modules
+- [ ] Any dependent changes have been merged and published in downstream modules

.github/workflows/publish_codespace_image.yml

@@ -0,0 +1,23 @@
+name: Publish Codespace Base Image
+
+on:
+  workflow_dispatch:
+
+jobs:
+  publish-code-space-image:
+    runs-on: ubuntu-latest
+
+    steps:
+    - uses: actions/checkout@v2
+
+    - name: Login to GitHub Container Registry
+      uses: docker/login-action@v1
+      with:
+        registry: ghcr.io
+        username: ${{ github.actor }}
+        password: ${{ secrets.GITHUB_TOKEN }}
+
+    - name: Build the Codespace Base Image
+      run: |
+        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
+        docker push ghcr.io/chatwoot/chatwoot_codespace:latest

.gitignore

@@ -16,6 +16,7 @@
 /tmp/*
 !/log/.keep
 !/tmp/.keep
+*.mmdb
 
 # Ignore Byebug command history file.
 .byebug_history
@@ -23,7 +24,7 @@
 *.log
 # Ignore application configuration
 node_modules
-
+master.key
 *.rdb
 
 # Ignore env files
@@ -55,3 +56,10 @@ node_modules
 package-lock.json
 
 *.dump
+
+
+# cypress
+test/cypress/videos/*
+
+/config/master.key
+/config/*.enc

.nvmrc

@@ -0,0 +1 @@
+12.16.1

.prettierrc

@@ -1,5 +1,6 @@
 {
   "printWidth": 80,
   "singleQuote": true,
-  "trailingComma": "es5"
+  "trailingComma": "es5",
+  "arrowParens": "avoid"
 }

.rubocop.yml

@@ -6,32 +6,55 @@ inherit_from: .rubocop_todo.yml
 
 Layout/LineLength:
   Max: 150
+
 Metrics/ClassLength:
   Max: 125
+  Exclude:
+    - 'app/models/conversation.rb'
+    - 'app/mailers/conversation_reply_mailer.rb'
+    - 'app/models/message.rb'
 RSpec/ExampleLength:
-  Max: 15
+  Max: 25
 Style/Documentation:
   Enabled: false
+Style/ExponentialNotation:
+  Enabled: false
 Style/FrozenStringLiteralComment:
   Enabled: false
 Style/SymbolArray:
   Enabled: false
+Style/OptionalBooleanParameter:
+  Exclude: 
+    - 'app/services/email_templates/db_resolver_service.rb'
+    - 'app/dispatchers/dispatcher.rb'
 Style/GlobalVars:
   Exclude:
     - 'config/initializers/redis.rb'
     - 'lib/redis/alfred.rb'
+    - 'lib/global_config.rb'
+Style/ClassVars:
+  Exclude:
+    - 'app/services/email_templates/db_resolver_service.rb'
+Lint/MissingSuper:
+  Exclude:
+    - 'app/drops/base_drop.rb'
 Metrics/BlockLength:
   Exclude:
     - spec/**/*
     - '**/routes.rb'
     - 'config/environments/*'
     - db/schema.rb
+Metrics/ModuleLength:
+  Exclude:
+    - lib/woot_message_seeder.rb
 Rails/ApplicationController:
   Exclude:
     - 'app/controllers/api/v1/widget/messages_controller.rb'
     - 'app/controllers/dashboard_controller.rb'
     - 'app/controllers/widget_tests_controller.rb'
     - 'app/controllers/widgets_controller.rb'
+    - 'app/controllers/platform_controller.rb'
+    - 'app/controllers/public_controller.rb'
 Style/ClassAndModuleChildren:
   EnforcedStyle: compact
   Exclude:
@@ -41,14 +64,73 @@ RSpec/NestedGroups:
   Max: 4
 RSpec/MessageSpies:
   Enabled: false
-AllCops:
+Metrics/MethodLength:
   Exclude:
-    - db/*
-    - bin/**/*
-    - db/**/*
-    - config/**/*
-    - public/**/*
-    - vendor/**/*
-    - node_modules/**/*
-    - lib/tasks/auto_annotate_models.rake
-    - config/environments/**/*
+    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
+Rails/CreateTableWithTimestamps:
+  Exclude:
+    - 'db/migrate/20170207092002_acts_as_taggable_on_migration.acts_as_taggable_on_engine.rb'
+Style/GuardClause:
+  Exclude:
+    - 'app/builders/account_builder.rb'
+    - 'app/models/attachment.rb'
+    - 'app/models/message.rb'
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
+Metrics/AbcSize:
+  Exclude: 
+    - 'app/controllers/concerns/auth_helper.rb'
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
+    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
+Metrics/CyclomaticComplexity:
+  Max: 7
+  Exclude:
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
+Rails/ReversibleMigration:
+  Exclude:
+    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
+    - 'db/migrate/20161025070645_remchannel.rb'
+    - 'db/migrate/20161025070645_remchannel.rb'
+    - 'db/migrate/20161110102609_removeinboxid.rb'
+    - 'db/migrate/20170519091539_add_avatar_to_fb.rb'
+    - 'db/migrate/20191020085608_rename_old_tables.rb'
+    - 'db/migrate/20191126185833_update_user_invite_foreign_key.rb'
+    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
+Rails/BulkChangeTable:
+  Exclude:
+    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
+    - 'db/migrate/20200121190901_create_account_users.rb'
+    - 'db/migrate/20170211092540_notnullableusers.rb'
+    - 'db/migrate/20170403095203_contactadder.rb'
+    - 'db/migrate/20170406104018_add_default_status_conv.rb'
+    - 'db/migrate/20170511134418_latlong.rb'
+    - 'db/migrate/20191027054756_create_contact_inboxes.rb'
+    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
+    - 'db/migrate/20210425093724_convert_integration_hook_settings_field.rb'
+Rails/UniqueValidationWithoutIndex: 
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
+Rails/RenderInline:
+  Exclude:
+    - 'app/controllers/swagger_controller.rb'
+RSpec/NamedSubject:
+  Enabled: false
+# we should bring this down
+RSpec/MultipleMemoizedHelpers:
+  Max: 12
+AllCops:
+  NewCops: enable
+  Exclude:
+    - 'bin/**/*'
+    - 'db/schema.rb'
+    - 'public/**/*'
+    - 'config/initializers/bot.rb'
+    - 'vendor/**/*'
+    - 'node_modules/**/*'
+    - 'lib/tasks/auto_annotate_models.rake'
+    - 'config/environments/**/*'
+    - 'tmp/**/*'
+    - 'storage/**/*'
+    - 'db/migrate/20200225162150_init_schema.rb'
+    - 'config/initializers/azure_storage_service_patch.rb'

.rubocop_todo.yml

@@ -6,13 +6,6 @@
 # Note that changes in the inspected code, or installation of new
 # versions of RuboCop, may require this file to be generated again.
 
-# Offense count: 1
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: native, lf, crlf
-Layout/EndOfLine:
-  Exclude:
-    - 'deploy/after_restart.rb'
-
 # Offense count: 1
 Lint/DuplicateMethods:
   Exclude:
@@ -88,7 +81,6 @@ Naming/MemoizedInstanceVariableName:
     - 'app/controllers/application_controller.rb'
     - 'app/models/message.rb'
     - 'lib/integrations/widget/outgoing_message_builder.rb'
-    - 'lib/webhooks/chargebee.rb'
 
 # Offense count: 4
 # Cop supports --auto-correct.
@@ -187,7 +179,6 @@ Rails/EnumHash:
     - 'app/models/attachment.rb'
     - 'app/models/conversation.rb'
     - 'app/models/message.rb'
-    - 'app/models/subscription.rb'
     - 'app/models/user.rb'
 
 # Offense count: 1
@@ -226,7 +217,6 @@ Rails/Output:
 Rails/TimeZone:
   Exclude:
     - 'app/builders/report_builder.rb'
-    - 'app/models/subscription.rb'
     - 'lib/reports/update_account_identity.rb'
     - 'lib/reports/update_agent_identity.rb'
     - 'lib/reports/update_identity.rb'
@@ -269,33 +259,6 @@ Style/CommentedKeyword:
     - 'app/controllers/api/v1/conversations/labels_controller.rb'
     - 'app/controllers/api/v1/labels_controller.rb'
 
-# Offense count: 1
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: annotated, template, unannotated
-Style/FormatStringToken:
-  Exclude:
-    - 'lib/constants/redis_keys.rb'
-
-# Offense count: 4
-# Configuration parameters: AllowedVariables.
-Style/GlobalVars:
-  Exclude:
-    - 'lib/redis/alfred.rb'
-
-# Offense count: 7
-# Configuration parameters: MinBodyLength.
-Style/GuardClause:
-  Exclude:
-    - 'app/builders/account_builder.rb'
-    - 'app/models/attachment.rb'
-    - 'app/models/message.rb'
-    - 'lib/webhooks/chargebee.rb'
-
-# Offense count: 4
-Style/IdenticalConditionalBranches:
-  Exclude:
-    - 'app/controllers/api/v1/reports_controller.rb'
-
 # Offense count: 1
 # Configuration parameters: AllowIfModifier.
 Style/IfInsideElse:

.ruby-version

@@ -1 +1 @@
-2.6.5
+2.7.3

.scss-lint.yml

@@ -51,7 +51,7 @@ linters:
 
   ElsePlacement:
     enabled: true
-    style: same_line # or 'new_line'
+    style: new_line
 
   EmptyLineBetweenBlocks:
     enabled: true
@@ -82,7 +82,7 @@ linters:
     enabled: true
 
   ImportantRule:
-    enabled: true
+    enabled: false
 
   ImportPath:
     enabled: true
@@ -177,6 +177,8 @@ linters:
     allow_element_with_attribute: false
     allow_element_with_class: false
     allow_element_with_id: false
+    exclude:
+      - 'app/assets/stylesheets/administrate/components/_buttons.scss'
 
   SelectorDepth:
     enabled: true
@@ -252,7 +254,7 @@ linters:
     enabled: false
 
   UnnecessaryParentReference:
-    enabled: true
+    enabled: false
 
   UrlFormat:
     enabled: true
@@ -279,3 +281,5 @@ linters:
 exclude:
   - 'app/javascript/widget/assets/scss/_reset.scss'
   - 'app/javascript/widget/assets/scss/sdk.css'
+  - 'app/assets/stylesheets/administrate/reset/_normalize.scss'
+  - 'app/javascript/shared/assets/stylesheets/*.scss'

.storybook/main.js

@@ -0,0 +1,44 @@
+const path = require('path');
+const resolve = require('../config/webpack/resolve');
+
+// Chatwoot's webpack.config.js
+process.env.NODE_ENV = 'development';
+const custom = require('../config/webpack/environment');
+
+module.exports = {
+  stories: [
+    '../stories/**/*.stories.mdx',
+    '../app/javascript/**/*.stories.@(js|jsx|ts|tsx)',
+  ],
+  addons: [
+    {
+      name: '@storybook/addon-docs',
+      options: {
+        vueDocgenOptions: {
+          alias: {
+            '@': path.resolve(__dirname, '../'),
+          },
+        },
+      },
+    },
+    '@storybook/addon-links',
+    '@storybook/addon-essentials',
+  ],
+  webpackFinal: config => {
+    const newConfig = {
+      ...config,
+      resolve: {
+        ...config.resolve,
+        modules: custom.resolvedModules.map(i => i.value),
+      },
+    };
+
+    newConfig.module.rules.push({
+      test: /\.scss$/,
+      use: ['style-loader', 'css-loader', 'sass-loader'],
+      include: path.resolve(__dirname, '../app/javascript'),
+    });
+
+    return newConfig;
+  },
+};

.storybook/preview.js

@@ -0,0 +1,42 @@
+import { addDecorator } from '@storybook/vue';
+import Vue from 'vue';
+import Vuex from 'vuex';
+import VueI18n from 'vue-i18n';
+import Vuelidate from 'vuelidate';
+import Multiselect from 'vue-multiselect';
+
+import WootUiKit from '../app/javascript/dashboard/components';
+import i18n from '../app/javascript/dashboard/i18n';
+
+import '../app/javascript/dashboard/assets/scss/storybook.scss';
+
+Vue.use(VueI18n);
+Vue.use(Vuelidate);
+Vue.use(WootUiKit);
+Vue.use(Vuex);
+Vue.component('multiselect', Multiselect);
+
+const store = new Vuex.Store({});
+const i18nConfig = new VueI18n({
+  locale: 'en',
+  messages: i18n,
+});
+
+addDecorator(() => ({
+  template: '<story/>',
+  i18n: i18nConfig,
+  store,
+  beforeCreate: function() {
+    this.$root._i18n = this.$i18n;
+  },
+}));
+
+export const parameters = {
+  actions: { argTypesRegex: '^on[A-Z].*' },
+  controls: {
+    matchers: {
+      color: /(background|color)$/i,
+      date: /Date$/,
+    },
+  },
+};

Gemfile

@@ -1,6 +1,6 @@
 source 'https://rubygems.org'
 
-ruby '2.6.5'
+ruby '2.7.3'
 
 ##-- base gems for rails --##
 gem 'rack-cors', require: 'rack/cors'
@@ -8,7 +8,7 @@ gem 'rails'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
-##-- rails helper gems --##
+##-- rails application helper gems --##
 gem 'acts-as-taggable-on'
 gem 'attr_extras'
 gem 'browser'
@@ -17,57 +17,75 @@ gem 'jbuilder'
 gem 'kaminari'
 gem 'responders'
 gem 'rest-client'
+gem 'telephone_number'
 gem 'time_diff'
 gem 'tzinfo-data'
 gem 'valid_email2'
 # compress javascript config.assets.js_compressor
 gem 'uglifier'
+##-- used for single column multiple binary flags in notification settings/feature flagging --##
+gem 'flag_shih_tzu'
+# Random name generator for user names
+gem 'haikunator'
+# Template parsing safely
+gem 'liquid'
+# Parse Markdown to HTML
+gem 'commonmarker'
+# Validate Data against JSON Schema
+gem 'json_schemer'
 
 ##-- for active storage --##
 gem 'aws-sdk-s3', require: false
-gem 'azure-storage', require: false
+gem 'azure-storage-blob', require: false
 gem 'google-cloud-storage', require: false
 gem 'mini_magick'
 
 ##-- gems for database --#
+gem 'groupdate'
 gem 'pg'
 gem 'redis'
 gem 'redis-namespace'
 gem 'redis-rack-cache'
+# super fast record imports in bulk
+gem 'activerecord-import'
 
 ##--- gems for server & infra configuration ---##
 gem 'dotenv-rails'
 gem 'foreman'
 gem 'puma'
-gem 'webpacker'
+gem 'rack-timeout'
+gem 'webpacker', '~> 5.x'
+# metrics on heroku
+gem 'barnes'
 
 ##--- gems for authentication & authorization ---##
 gem 'devise'
+gem 'devise-secure_password', '~> 2.0'
 gem 'devise_token_auth'
 # authorization
 gem 'jwt'
 gem 'pundit'
+# super admin
+gem 'administrate'
 
 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
 gem 'wisper', '2.0.0'
 
-##--- gems for reporting ---##
-gem 'nightfury'
-
-##--- gems for billing ---##
-gem 'chargebee'
-
 ##--- gems for channels ---##
+# TODO: bump up gem to 2.0
 gem 'facebook-messenger'
 gem 'telegram-bot-ruby'
+gem 'twilio-ruby', '~> 5.32.0'
 # twitty will handle subscription of twitter account events
-gem 'twitty', git: 'https://github.com/chatwoot/twitty'
-
+# gem 'twitty', git: 'https://github.com/chatwoot/twitty'
+gem 'twitty'
 # facebook client
 gem 'koala'
-# Random name generator
-gem 'haikunator'
+# slack client
+gem 'slack-ruby-client'
+# for dialogflow integrations
+gem 'google-cloud-dialogflow'
 
 ##--- gems for debugging and error reporting ---##
 # static analysis
@@ -77,9 +95,23 @@ gem 'sentry-raven'
 
 ##-- background job processing --##
 gem 'sidekiq'
+# We want cron jobs
+gem 'sidekiq-cron'
 
-##-- used for single column multiple binary flags in notification settings/feature flagging --##
-gem 'flag_shih_tzu'
+##-- Push notification service --##
+gem 'fcm'
+gem 'webpush'
+
+##-- geocoding / parse location from ip --##
+# http://www.rubygeocoder.com/
+gem 'geocoder'
+# to parse maxmind db
+gem 'maxminddb'
+
+# to create db triggers
+gem 'hairtrigger'
+
+gem 'procore-sift'
 
 group :development do
   gem 'annotate'
@@ -88,18 +120,26 @@ group :development do
   gem 'web-console'
 
   # used in swagger build
-  gem 'json_refs', git: 'https://github.com/tzmfreedom/json_refs', ref: 'e32deb0'
+  gem 'json_refs', git: 'https://github.com/tzmfreedom/json_refs', ref: '131b11294fd6af9c428171f38516e6222a58c874'
+
+  # When we want to squash migrations
+  gem 'squasher'
+end
+
+group :test do
+  # Cypress in rails.
+  gem 'cypress-on-rails', '~> 1.0'
+  # fast cleaning of database
+  gem 'database_cleaner'
 end
 
 group :development, :test do
-  # locking until https://github.com/codeclimate/test-reporter/issues/418 is resolved
-  gem 'action-cable-testing'
   gem 'bundle-audit', require: false
   gem 'byebug', platform: :mri
   gem 'factory_bot_rails'
   gem 'faker'
   gem 'listen'
-  gem 'mock_redis'
+  gem 'mock_redis', git: 'https://github.com/sds/mock_redis', ref: '16d00789f0341a3aac35126c0ffe97a596753ff9'
   gem 'pry-rails'
   gem 'rspec-rails', '~> 4.0.0.beta2'
   gem 'rubocop', require: false
@@ -112,4 +152,5 @@ group :development, :test do
   gem 'simplecov', '0.17.1', require: false
   gem 'spring'
   gem 'spring-watcher-listen'
+  gem 'webmock'
 end

Gemfile.lock

@@ -1,187 +1,227 @@
 GIT
-  remote: https://github.com/chatwoot/twitty
-  revision: c1edd557401d1e8a197b19e738f82e39507a8e2d
+  remote: https://github.com/sds/mock_redis
+  revision: 16d00789f0341a3aac35126c0ffe97a596753ff9
+  ref: 16d00789f0341a3aac35126c0ffe97a596753ff9
   specs:
-    twitty (0.1.0)
-      oauth
+    mock_redis (0.22.0)
 
 GIT
   remote: https://github.com/tzmfreedom/json_refs
-  revision: e32deb073ce9aef39bdd63556bffd7fe7c2a803d
-  ref: e32deb0
+  revision: 131b11294fd6af9c428171f38516e6222a58c874
+  ref: 131b11294fd6af9c428171f38516e6222a58c874
   specs:
-    json_refs (0.1.2)
+    json_refs (0.1.6)
       hana
 
 GEM
   remote: https://rubygems.org/
   specs:
-    action-cable-testing (0.6.0)
-      actioncable (>= 5.0)
-    actioncable (6.0.2.1)
-      actionpack (= 6.0.2.1)
+    actioncable (6.0.3.7)
+      actionpack (= 6.0.3.7)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (6.0.2.1)
-      actionpack (= 6.0.2.1)
-      activejob (= 6.0.2.1)
-      activerecord (= 6.0.2.1)
-      activestorage (= 6.0.2.1)
-      activesupport (= 6.0.2.1)
+    actionmailbox (6.0.3.7)
+      actionpack (= 6.0.3.7)
+      activejob (= 6.0.3.7)
+      activerecord (= 6.0.3.7)
+      activestorage (= 6.0.3.7)
+      activesupport (= 6.0.3.7)
       mail (>= 2.7.1)
-    actionmailer (6.0.2.1)
-      actionpack (= 6.0.2.1)
-      actionview (= 6.0.2.1)
-      activejob (= 6.0.2.1)
+    actionmailer (6.0.3.7)
+      actionpack (= 6.0.3.7)
+      actionview (= 6.0.3.7)
+      activejob (= 6.0.3.7)
       mail (~> 2.5, >= 2.5.4)
       rails-dom-testing (~> 2.0)
-    actionpack (6.0.2.1)
-      actionview (= 6.0.2.1)
-      activesupport (= 6.0.2.1)
+    actionpack (6.0.3.7)
+      actionview (= 6.0.3.7)
+      activesupport (= 6.0.3.7)
       rack (~> 2.0, >= 2.0.8)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (6.0.2.1)
-      actionpack (= 6.0.2.1)
-      activerecord (= 6.0.2.1)
-      activestorage (= 6.0.2.1)
-      activesupport (= 6.0.2.1)
+    actiontext (6.0.3.7)
+      actionpack (= 6.0.3.7)
+      activerecord (= 6.0.3.7)
+      activestorage (= 6.0.3.7)
+      activesupport (= 6.0.3.7)
       nokogiri (>= 1.8.5)
-    actionview (6.0.2.1)
-      activesupport (= 6.0.2.1)
+    actionview (6.0.3.7)
+      activesupport (= 6.0.3.7)
       builder (~> 3.1)
       erubi (~> 1.4)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.1, >= 1.2.0)
-    activejob (6.0.2.1)
-      activesupport (= 6.0.2.1)
+    activejob (6.0.3.7)
+      activesupport (= 6.0.3.7)
       globalid (>= 0.3.6)
-    activemodel (6.0.2.1)
-      activesupport (= 6.0.2.1)
-    activerecord (6.0.2.1)
-      activemodel (= 6.0.2.1)
-      activesupport (= 6.0.2.1)
-    activestorage (6.0.2.1)
-      actionpack (= 6.0.2.1)
-      activejob (= 6.0.2.1)
-      activerecord (= 6.0.2.1)
-      marcel (~> 0.3.1)
-    activesupport (6.0.2.1)
+    activemodel (6.0.3.7)
+      activesupport (= 6.0.3.7)
+    activerecord (6.0.3.7)
+      activemodel (= 6.0.3.7)
+      activesupport (= 6.0.3.7)
+    activerecord-import (1.0.7)
+      activerecord (>= 3.2)
+    activestorage (6.0.3.7)
+      actionpack (= 6.0.3.7)
+      activejob (= 6.0.3.7)
+      activerecord (= 6.0.3.7)
+      marcel (~> 1.0.0)
+    activesupport (6.0.3.7)
       concurrent-ruby (~> 1.0, >= 1.0.2)
       i18n (>= 0.7, < 2)
       minitest (~> 5.1)
       tzinfo (~> 1.1)
-      zeitwerk (~> 2.2)
+      zeitwerk (~> 2.2, >= 2.2.2)
     acts-as-taggable-on (6.5.0)
       activerecord (>= 5.0, < 6.1)
-    addressable (2.7.0)
+    addressable (2.8.0)
       public_suffix (>= 2.0.2, < 5.0)
-    annotate (3.0.3)
+    administrate (0.16.0)
+      actionpack (>= 5.0)
+      actionview (>= 5.0)
+      activerecord (>= 5.0)
+      datetime_picker_rails (~> 0.0.7)
+      jquery-rails (>= 4.0)
+      kaminari (>= 1.0)
+      momentjs-rails (~> 2.8)
+      sassc-rails (~> 2.1)
+      selectize-rails (~> 0.6)
+    annotate (3.1.1)
       activerecord (>= 3.2, < 7.0)
       rake (>= 10.4, < 14.0)
-    ast (2.4.0)
-    attr_extras (6.2.3)
-    aws-eventstream (1.0.3)
-    aws-partitions (1.269.0)
-    aws-sdk-core (3.89.1)
-      aws-eventstream (~> 1.0, >= 1.0.2)
+    ast (2.4.1)
+    attr_extras (6.2.4)
+    aws-eventstream (1.1.0)
+    aws-partitions (1.360.0)
+    aws-sdk-core (3.105.0)
+      aws-eventstream (~> 1, >= 1.0.2)
       aws-partitions (~> 1, >= 1.239.0)
       aws-sigv4 (~> 1.1)
       jmespath (~> 1.0)
-    aws-sdk-kms (1.28.0)
-      aws-sdk-core (~> 3, >= 3.71.0)
+    aws-sdk-kms (1.37.0)
+      aws-sdk-core (~> 3, >= 3.99.0)
       aws-sigv4 (~> 1.1)
-    aws-sdk-s3 (1.60.1)
-      aws-sdk-core (~> 3, >= 3.83.0)
+    aws-sdk-s3 (1.79.1)
+      aws-sdk-core (~> 3, >= 3.104.3)
       aws-sdk-kms (~> 1)
       aws-sigv4 (~> 1.1)
-    aws-sigv4 (1.1.0)
-      aws-eventstream (~> 1.0, >= 1.0.2)
+    aws-sigv4 (1.2.2)
+      aws-eventstream (~> 1, >= 1.0.2)
     axiom-types (0.1.1)
       descendants_tracker (~> 0.0.4)
       ice_nine (~> 0.11.0)
       thread_safe (~> 0.3, >= 0.3.1)
-    azure-core (0.1.15)
-      faraday (~> 0.9)
-      faraday_middleware (~> 0.10)
-      nokogiri (~> 1.6)
-    azure-storage (0.15.0.preview)
-      azure-core (~> 0.1)
-      faraday (~> 0.9)
-      faraday_middleware (~> 0.10)
-      nokogiri (~> 1.6, >= 1.6.8)
-    bcrypt (3.1.13)
+    azure-storage-blob (2.0.1)
+      azure-storage-common (~> 2.0)
+      nokogiri (~> 1.11.0.rc2)
+    azure-storage-common (2.0.2)
+      faraday (~> 1.0)
+      faraday_middleware (~> 1.0.0.rc1)
+      net-http-persistent (~> 4.0)
+      nokogiri (~> 1.11.0.rc2)
+    barnes (0.0.8)
+      multi_json (~> 1)
+      statsd-ruby (~> 1.1)
+    bcrypt (3.1.16)
     bindex (0.8.1)
-    bootsnap (1.4.5)
+    bootsnap (1.4.8)
       msgpack (~> 1.0)
-    brakeman (4.7.2)
-    browser (3.0.3)
+    brakeman (4.9.0)
+    browser (5.3.1)
     builder (3.2.4)
     bullet (6.1.0)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
     bundle-audit (0.1.0)
       bundler-audit
-    bundler-audit (0.6.1)
+    bundler-audit (0.7.0.1)
       bundler (>= 1.2.0, < 3)
-      thor (~> 0.18)
-    byebug (11.1.1)
-    chargebee (2.7.3)
-      json_pure (~> 2.1)
-      rest-client (>= 1.8, < 3.0)
-    coderay (1.1.2)
+      thor (>= 0.18, < 2)
+    byebug (11.1.3)
+    coderay (1.1.3)
     coercible (1.0.0)
       descendants_tracker (~> 0.0.1)
-    concurrent-ruby (1.1.5)
-    connection_pool (2.2.2)
+    commonmarker (0.21.1)
+      ruby-enum (~> 0.5)
+    concurrent-ruby (1.1.8)
+    connection_pool (2.2.3)
+    crack (0.4.3)
+      safe_yaml (~> 1.0.0)
     crass (1.0.6)
-    declarative (0.0.10)
+    cypress-on-rails (1.8.0)
+      rack
+    database_cleaner (1.8.5)
+    datetime_picker_rails (0.0.7)
+      momentjs-rails (>= 2.8.1)
+    declarative (0.0.20)
     declarative-option (0.1.0)
     descendants_tracker (0.0.4)
       thread_safe (~> 0.3, >= 0.3.1)
-    devise (4.7.1)
+    devise (4.8.0)
       bcrypt (~> 3.0)
       orm_adapter (~> 0.1)
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise_token_auth (1.1.3)
+    devise-secure_password (2.0.1)
+      devise (>= 4.0.0, < 5.0.0)
+      railties (>= 5.0.0, < 7.0.0)
+    devise_token_auth (1.1.4)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
       rails (>= 4.2.0, < 6.1)
-    diff-lcs (1.3)
-    digest-crc (0.4.1)
+      sprockets (= 3.7.2)
+    diff-lcs (1.4.4)
+    digest-crc (0.6.1)
+      rake (~> 13.0)
     docile (1.3.2)
     domain_name (0.5.20190701)
       unf (>= 0.0.5, < 1.0.0)
-    dotenv (2.7.5)
-    dotenv-rails (2.7.5)
-      dotenv (= 2.7.5)
-      railties (>= 3.2, < 6.1)
+    dotenv (2.7.6)
+    dotenv-rails (2.7.6)
+      dotenv (= 2.7.6)
+      railties (>= 3.2)
+    ecma-re-validator (0.2.1)
+      regexp_parser (~> 1.2)
     equalizer (0.0.11)
-    erubi (1.9.0)
+    erubi (1.10.0)
+    et-orbi (1.2.4)
+      tzinfo
     execjs (2.7.0)
-    facebook-messenger (1.4.1)
+    facebook-messenger (2.0.1)
       httparty (~> 0.13, >= 0.13.7)
       rack (>= 1.4.5)
-    factory_bot (5.1.1)
-      activesupport (>= 4.2.0)
-    factory_bot_rails (5.1.1)
-      factory_bot (~> 5.1.0)
-      railties (>= 4.2.0)
-    faker (2.10.1)
+    factory_bot (6.1.0)
+      activesupport (>= 5.0.0)
+    factory_bot_rails (6.1.0)
+      factory_bot (~> 6.1.0)
+      railties (>= 5.0.0)
+    faker (2.13.0)
       i18n (>= 1.6, < 2)
-    faraday (0.17.3)
+    faraday (1.0.1)
       multipart-post (>= 1.2, < 3)
-    faraday_middleware (0.14.0)
-      faraday (>= 0.7.4, < 1.0)
-    ffi (1.12.2)
+    faraday_middleware (1.0.0)
+      faraday (~> 1.0)
+    fcm (1.0.2)
+      faraday (~> 1.0.0)
+    ffi (1.15.0)
     flag_shih_tzu (0.3.23)
-    foreman (0.87.0)
+    foreman (0.87.2)
+    fugit (1.4.1)
+      et-orbi (~> 1.1, >= 1.1.8)
+      raabro (~> 1.4)
+    gapic-common (0.3.4)
+      google-protobuf (~> 3.12, >= 3.12.2)
+      googleapis-common-protos (>= 1.3.9, < 2.0)
+      googleapis-common-protos-types (>= 1.0.4, < 2.0)
+      googleauth (~> 0.9)
+      grpc (~> 1.25)
+    geocoder (1.6.3)
+    gli (2.19.2)
     globalid (0.4.2)
       activesupport (>= 4.2.0)
-    google-api-client (0.36.4)
+    google-api-client (0.43.0)
       addressable (~> 2.5, >= 2.5.1)
       googleauth (~> 0.9)
       httpclient (>= 2.8.1, < 3.0)
@@ -189,169 +229,207 @@ GEM
       representable (~> 3.0)
       retriable (>= 2.0, < 4.0)
       signet (~> 0.12)
-    google-cloud-core (1.5.0)
+    google-cloud-core (1.6.0)
       google-cloud-env (~> 1.0)
       google-cloud-errors (~> 1.0)
-    google-cloud-env (1.3.0)
-      faraday (~> 0.11)
-    google-cloud-errors (1.0.0)
-    google-cloud-storage (1.25.1)
+    google-cloud-dialogflow (1.2.0)
+      google-cloud-core (~> 1.5)
+      google-cloud-dialogflow-v2 (~> 0.1)
+    google-cloud-dialogflow-v2 (0.6.4)
+      gapic-common (~> 0.3)
+      google-cloud-errors (~> 1.0)
+    google-cloud-env (1.5.0)
+      faraday (>= 0.17.3, < 2.0)
+    google-cloud-errors (1.1.0)
+    google-cloud-storage (1.28.0)
       addressable (~> 2.5)
       digest-crc (~> 0.4)
       google-api-client (~> 0.33)
       google-cloud-core (~> 1.2)
       googleauth (~> 0.9)
       mini_mime (~> 1.0)
-    googleauth (0.10.0)
-      faraday (~> 0.12)
+    google-protobuf (3.15.8)
+    googleapis-common-protos (1.3.11)
+      google-protobuf (~> 3.14)
+      googleapis-common-protos-types (>= 1.0.6, < 2.0)
+      grpc (~> 1.27)
+    googleapis-common-protos-types (1.0.6)
+      google-protobuf (~> 3.14)
+    googleauth (0.16.2)
+      faraday (>= 0.17.3, < 2.0)
       jwt (>= 1.4, < 3.0)
       memoist (~> 0.16)
       multi_json (~> 1.11)
       os (>= 0.9, < 2.0)
-      signet (~> 0.12)
+      signet (~> 0.14)
+    groupdate (5.2.2)
+      activesupport (>= 5)
+    grpc (1.37.1)
+      google-protobuf (~> 3.15)
+      googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.0)
-    hana (1.3.5)
+    hairtrigger (0.2.23)
+      activerecord (>= 5.0, < 7)
+      ruby2ruby (~> 2.4)
+      ruby_parser (~> 3.10)
+    hana (1.3.7)
+    hashdiff (1.0.1)
     hashie (4.1.0)
+    hkdf (0.3.0)
     http-accept (1.7.0)
     http-cookie (1.0.3)
       domain_name (~> 0.5)
-    httparty (0.17.3)
+    httparty (0.18.1)
       mime-types (~> 3.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.8.2)
+    i18n (1.8.10)
       concurrent-ruby (~> 1.0)
     ice_nine (0.11.2)
     inflecto (0.0.2)
-    jaro_winkler (1.5.4)
-    jbuilder (2.9.1)
-      activesupport (>= 4.2.0)
+    jbuilder (2.10.0)
+      activesupport (>= 5.0.0)
     jmespath (1.4.0)
-    json (2.3.0)
-    json_pure (2.2.0)
-    jwt (2.2.1)
-    kaminari (1.2.0)
+    jquery-rails (4.4.0)
+      rails-dom-testing (>= 1, < 3)
+      railties (>= 4.2.0)
+      thor (>= 0.14, < 2.0)
+    json (2.3.1)
+    json_schemer (0.2.16)
+      ecma-re-validator (~> 0.2)
+      hana (~> 1.3)
+      regexp_parser (~> 1.5)
+      uri_template (~> 0.7)
+    jwt (2.2.3)
+    kaminari (1.2.1)
       activesupport (>= 4.1.0)
-      kaminari-actionview (= 1.2.0)
-      kaminari-activerecord (= 1.2.0)
-      kaminari-core (= 1.2.0)
-    kaminari-actionview (1.2.0)
+      kaminari-actionview (= 1.2.1)
+      kaminari-activerecord (= 1.2.1)
+      kaminari-core (= 1.2.1)
+    kaminari-actionview (1.2.1)
       actionview
-      kaminari-core (= 1.2.0)
-    kaminari-activerecord (1.2.0)
+      kaminari-core (= 1.2.1)
+    kaminari-activerecord (1.2.1)
       activerecord
-      kaminari-core (= 1.2.0)
-    kaminari-core (1.2.0)
+      kaminari-core (= 1.2.1)
+    kaminari-core (1.2.1)
     koala (3.0.0)
       addressable
       faraday
       json (>= 1.8)
-    launchy (2.4.3)
-      addressable (~> 2.3)
+    launchy (2.5.0)
+      addressable (~> 2.7)
     letter_opener (1.7.0)
       launchy (~> 2.2)
-    listen (3.2.1)
+    liquid (4.0.3)
+    listen (3.3.3)
       rb-fsevent (~> 0.10, >= 0.10.3)
       rb-inotify (~> 0.9, >= 0.9.10)
-    loofah (2.4.0)
+    loofah (2.9.1)
       crass (~> 1.0.2)
       nokogiri (>= 1.5.9)
     mail (2.7.1)
       mini_mime (>= 0.1.1)
-    marcel (0.3.3)
-      mimemagic (~> 0.3.2)
+    marcel (1.0.1)
+    maxminddb (0.1.22)
     memoist (0.16.2)
-    method_source (0.9.2)
+    method_source (1.0.0)
     mime-types (3.3.1)
       mime-types-data (~> 3.2015)
-    mime-types-data (3.2019.1009)
-    mimemagic (0.3.4)
+    mime-types-data (3.2021.0225)
     mini_magick (4.10.1)
-    mini_mime (1.0.2)
-    mini_portile2 (2.4.0)
-    minitest (5.14.0)
-    mock_redis (0.22.0)
-    msgpack (1.3.1)
-    multi_json (1.14.1)
+    mini_mime (1.1.0)
+    mini_portile2 (2.5.1)
+    minitest (5.14.4)
+    momentjs-rails (2.20.1)
+      railties (>= 3.1)
+    msgpack (1.3.3)
+    multi_json (1.15.0)
     multi_xml (0.6.0)
     multipart-post (2.1.1)
+    net-http-persistent (4.0.0)
+      connection_pool (~> 2.2)
     netrc (0.11.0)
-    nightfury (1.0.1)
-    nio4r (2.5.2)
-    nokogiri (1.10.8)
-      mini_portile2 (~> 2.4.0)
-    oauth (0.5.4)
+    nio4r (2.5.7)
+    nokogiri (1.11.6)
+      mini_portile2 (~> 2.5.0)
+      racc (~> 1.4)
+    oauth (0.5.6)
     orm_adapter (0.5.0)
-    os (1.0.1)
-    parallel (1.19.1)
-    parser (2.7.0.2)
-      ast (~> 2.4.0)
-    pg (1.2.2)
-    pry (0.12.2)
-      coderay (~> 1.1.0)
-      method_source (~> 0.9.0)
+    os (1.1.1)
+    parallel (1.19.2)
+    parser (2.7.1.4)
+      ast (~> 2.4.1)
+    pg (1.2.3)
+    procore-sift (0.15.0)
+      rails (> 4.2.0)
+    pry (0.13.1)
+      coderay (~> 1.1)
+      method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (4.0.3)
-    puma (4.3.3)
+    public_suffix (4.0.6)
+    puma (4.3.8)
       nio4r (~> 2.0)
     pundit (2.1.0)
       activesupport (>= 3.0.0)
-    rack (2.1.2)
-    rack-cache (1.11.0)
+    raabro (1.4.0)
+    racc (1.5.2)
+    rack (2.2.3)
+    rack-cache (1.12.0)
       rack (>= 0.4)
     rack-cors (1.1.1)
       rack (>= 2.0.0)
-    rack-protection (2.0.8.1)
-      rack
     rack-proxy (0.6.5)
       rack
     rack-test (1.1.0)
       rack (>= 1.0, < 3)
-    rails (6.0.2.1)
-      actioncable (= 6.0.2.1)
-      actionmailbox (= 6.0.2.1)
-      actionmailer (= 6.0.2.1)
-      actionpack (= 6.0.2.1)
-      actiontext (= 6.0.2.1)
-      actionview (= 6.0.2.1)
-      activejob (= 6.0.2.1)
-      activemodel (= 6.0.2.1)
-      activerecord (= 6.0.2.1)
-      activestorage (= 6.0.2.1)
-      activesupport (= 6.0.2.1)
+    rack-timeout (0.6.0)
+    rails (6.0.3.7)
+      actioncable (= 6.0.3.7)
+      actionmailbox (= 6.0.3.7)
+      actionmailer (= 6.0.3.7)
+      actionpack (= 6.0.3.7)
+      actiontext (= 6.0.3.7)
+      actionview (= 6.0.3.7)
+      activejob (= 6.0.3.7)
+      activemodel (= 6.0.3.7)
+      activerecord (= 6.0.3.7)
+      activestorage (= 6.0.3.7)
+      activesupport (= 6.0.3.7)
       bundler (>= 1.3.0)
-      railties (= 6.0.2.1)
+      railties (= 6.0.3.7)
       sprockets-rails (>= 2.0.0)
     rails-dom-testing (2.0.3)
       activesupport (>= 4.2.0)
       nokogiri (>= 1.6)
     rails-html-sanitizer (1.3.0)
       loofah (~> 2.3)
-    railties (6.0.2.1)
-      actionpack (= 6.0.2.1)
-      activesupport (= 6.0.2.1)
+    railties (6.0.3.7)
+      actionpack (= 6.0.3.7)
+      activesupport (= 6.0.3.7)
       method_source
       rake (>= 0.8.7)
       thor (>= 0.20.3, < 2.0)
     rainbow (3.0.0)
-    rake (13.0.1)
-    rb-fsevent (0.10.3)
+    rake (13.0.3)
+    rb-fsevent (0.10.4)
     rb-inotify (0.10.1)
       ffi (~> 1.0)
-    redis (4.1.3)
-    redis-namespace (1.7.0)
+    redis (4.2.1)
+    redis-namespace (1.8.0)
       redis (>= 3.0.4)
     redis-rack-cache (2.2.1)
       rack-cache (>= 1.10, < 2)
       redis-store (>= 1.6, < 2)
-    redis-store (1.8.1)
+    redis-store (1.9.0)
       redis (>= 4, < 5)
+    regexp_parser (1.7.1)
     representable (3.0.4)
       declarative (< 0.1.0)
       declarative-option (< 0.2.0)
       uber (< 0.2.0)
-    responders (3.0.0)
+    responders (3.0.1)
       actionpack (>= 5.0)
       railties (>= 5.0)
     rest-client (2.1.0)
@@ -360,15 +438,16 @@ GEM
       mime-types (>= 1.16, < 4.0)
       netrc (~> 0.8)
     retriable (3.1.2)
-    rspec-core (3.9.1)
-      rspec-support (~> 3.9.1)
-    rspec-expectations (3.9.0)
+    rexml (3.2.5)
+    rspec-core (3.9.2)
+      rspec-support (~> 3.9.3)
+    rspec-expectations (3.9.2)
       diff-lcs (>= 1.2.0, < 2.0)
       rspec-support (~> 3.9.0)
     rspec-mocks (3.9.1)
       diff-lcs (>= 1.2.0, < 2.0)
       rspec-support (~> 3.9.0)
-    rspec-rails (4.0.0.beta4)
+    rspec-rails (4.0.1)
       actionpack (>= 4.2)
       activesupport (>= 4.2)
       railties (>= 4.2)
@@ -376,46 +455,73 @@ GEM
       rspec-expectations (~> 3.9)
       rspec-mocks (~> 3.9)
       rspec-support (~> 3.9)
-    rspec-support (3.9.2)
-    rubocop (0.79.0)
-      jaro_winkler (~> 1.5.1)
+    rspec-support (3.9.3)
+    rubocop (0.89.1)
       parallel (~> 1.10)
-      parser (>= 2.7.0.1)
+      parser (>= 2.7.1.1)
       rainbow (>= 2.2.2, < 4.0)
+      regexp_parser (>= 1.7)
+      rexml
+      rubocop-ast (>= 0.3.0, < 1.0)
       ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 1.4.0, < 1.7)
-    rubocop-performance (1.5.2)
-      rubocop (>= 0.71.0)
-    rubocop-rails (2.4.2)
+      unicode-display_width (>= 1.4.0, < 2.0)
+    rubocop-ast (0.3.0)
+      parser (>= 2.7.1.4)
+    rubocop-performance (1.7.1)
+      rubocop (>= 0.82.0)
+    rubocop-rails (2.8.1)
+      activesupport (>= 4.2.0)
       rack (>= 1.1)
-      rubocop (>= 0.72.0)
-    rubocop-rspec (1.37.1)
-      rubocop (>= 0.68.1)
+      rubocop (>= 0.87.0)
+    rubocop-rspec (1.43.2)
+      rubocop (~> 0.87)
+    ruby-enum (0.9.0)
+      i18n
     ruby-progressbar (1.10.1)
+    ruby2ruby (2.4.4)
+      ruby_parser (~> 3.1)
+      sexp_processor (~> 4.6)
+    ruby_parser (3.15.0)
+      rubocop (>= 0.87.0)
+      sexp_processor (~> 4.9)
+    safe_yaml (1.0.5)
     sass (3.7.4)
       sass-listen (~> 4.0.0)
     sass-listen (4.0.0)
       rb-fsevent (~> 0.9, >= 0.9.4)
       rb-inotify (~> 0.9, >= 0.9.7)
-    scout_apm (2.6.6)
+    sassc (2.4.0)
+      ffi (~> 1.9)
+    sassc-rails (2.1.2)
+      railties (>= 4.0.0)
+      sassc (>= 2.0)
+      sprockets (> 3.0)
+      sprockets-rails
+      tilt
+    scout_apm (2.6.9)
       parser
     scss_lint (0.59.0)
       sass (~> 3.5, >= 3.5.5)
     seed_dump (3.3.1)
       activerecord (>= 4)
       activesupport (>= 4)
-    sentry-raven (2.13.0)
-      faraday (>= 0.7.6, < 1.0)
-    shoulda-matchers (4.2.0)
+    selectize-rails (0.12.6)
+    semantic_range (2.3.0)
+    sentry-raven (3.0.3)
+      faraday (>= 1.0)
+    sexp_processor (4.15.1)
+    shoulda-matchers (4.4.1)
       activesupport (>= 4.2.0)
-    sidekiq (6.0.4)
+    sidekiq (6.1.1)
       connection_pool (>= 2.2.2)
-      rack (>= 2.0.0)
-      rack-protection (>= 2.0.0)
-      redis (>= 4.1.0)
-    signet (0.12.0)
+      rack (~> 2.0)
+      redis (>= 4.2.0)
+    sidekiq-cron (1.2.0)
+      fugit (~> 1.1)
+      sidekiq (>= 4.2.1)
+    signet (0.15.0)
       addressable (~> 2.3)
-      faraday (~> 0.9)
+      faraday (>= 0.17.3, < 2.0)
       jwt (>= 1.5, < 3.0)
       multi_json (~> 1.10)
     simplecov (0.17.1)
@@ -423,39 +529,56 @@ GEM
       json (>= 1.8, < 3)
       simplecov-html (~> 0.10.0)
     simplecov-html (0.10.2)
-    spring (2.1.0)
+    slack-ruby-client (0.15.0)
+      faraday (>= 1.0)
+      faraday_middleware
+      gli
+      hashie
+      websocket-driver
+    spring (2.1.1)
     spring-watcher-listen (2.0.1)
       listen (>= 2.7, < 4.0)
       spring (>= 1.2, < 3.0)
-    sprockets (4.0.0)
+    sprockets (3.7.2)
       concurrent-ruby (~> 1.0)
       rack (> 1, < 3)
-    sprockets-rails (3.2.1)
+    sprockets-rails (3.2.2)
       actionpack (>= 4.0)
       activesupport (>= 4.0)
       sprockets (>= 3.0.0)
+    squasher (0.6.2)
+    statsd-ruby (1.4.0)
     telegram-bot-ruby (0.12.0)
       faraday
       inflecto
       virtus
-    thor (0.20.3)
+    telephone_number (1.4.9)
+    thor (1.1.0)
     thread_safe (0.3.6)
+    tilt (2.0.10)
     time_diff (0.3.0)
       activesupport
       i18n
-    tzinfo (1.2.6)
+    twilio-ruby (5.32.0)
+      faraday (~> 1.0.0)
+      jwt (>= 1.5, <= 2.5)
+      nokogiri (>= 1.6, < 2.0)
+    twitty (0.1.1)
+      oauth
+    tzinfo (1.2.9)
       thread_safe (~> 0.1)
-    tzinfo-data (1.2019.3)
+    tzinfo-data (1.2020.1)
       tzinfo (>= 1.0.0)
     uber (0.1.0)
     uglifier (4.2.0)
       execjs (>= 0.3.0, < 3)
     unf (0.1.4)
       unf_ext
-    unf_ext (0.0.7.6)
-    unicode-display_width (1.6.1)
+    unf_ext (0.0.7.7)
+    unicode-display_width (1.7.0)
     uniform_notifier (1.13.0)
-    valid_email2 (3.1.3)
+    uri_template (0.7.0)
+    valid_email2 (3.3.1)
       activemodel (>= 3.2)
       mail (~> 2.5)
     virtus (1.0.5)
@@ -463,66 +586,88 @@ GEM
       coercible (~> 1.0)
       descendants_tracker (~> 0.0, >= 0.0.3)
       equalizer (~> 0.0, >= 0.0.9)
-    warden (1.2.8)
-      rack (>= 2.0.6)
-    web-console (4.0.1)
+    warden (1.2.9)
+      rack (>= 2.0.9)
+    web-console (4.0.4)
       actionview (>= 6.0.0)
       activemodel (>= 6.0.0)
       bindex (>= 0.4.0)
       railties (>= 6.0.0)
-    webpacker (4.2.2)
-      activesupport (>= 4.2)
+    webmock (3.8.3)
+      addressable (>= 2.3.6)
+      crack (>= 0.3.2)
+      hashdiff (>= 0.4.0, < 2.0.0)
+    webpacker (5.2.1)
+      activesupport (>= 5.2)
       rack-proxy (>= 0.6.1)
-      railties (>= 4.2)
-    websocket-driver (0.7.1)
+      railties (>= 5.2)
+      semantic_range (>= 2.3.0)
+    webpush (1.0.0)
+      hkdf (~> 0.2)
+      jwt (~> 2.0)
+    websocket-driver (0.7.3)
       websocket-extensions (>= 0.1.0)
-    websocket-extensions (0.1.4)
+    websocket-extensions (0.1.5)
     wisper (2.0.0)
-    zeitwerk (2.2.2)
+    zeitwerk (2.4.2)
 
 PLATFORMS
   ruby
 
 DEPENDENCIES
-  action-cable-testing
+  activerecord-import
   acts-as-taggable-on
+  administrate
   annotate
   attr_extras
   aws-sdk-s3
-  azure-storage
+  azure-storage-blob
+  barnes
   bootsnap
   brakeman
   browser
   bullet
   bundle-audit
   byebug
-  chargebee
+  commonmarker
+  cypress-on-rails (~> 1.0)
+  database_cleaner
   devise
+  devise-secure_password (~> 2.0)
   devise_token_auth
   dotenv-rails
   facebook-messenger
   factory_bot_rails
   faker
+  fcm
   flag_shih_tzu
   foreman
+  geocoder
+  google-cloud-dialogflow
   google-cloud-storage
+  groupdate
   haikunator
+  hairtrigger
   hashie
   jbuilder
   json_refs!
+  json_schemer
   jwt
   kaminari
   koala
   letter_opener
+  liquid
   listen
+  maxminddb
   mini_magick
-  mock_redis
-  nightfury
+  mock_redis!
   pg
+  procore-sift
   pry-rails
   puma
   pundit
   rack-cors
+  rack-timeout
   rails
   redis
   redis-namespace
@@ -540,21 +685,28 @@ DEPENDENCIES
   sentry-raven
   shoulda-matchers
   sidekiq
+  sidekiq-cron
   simplecov (= 0.17.1)
+  slack-ruby-client
   spring
   spring-watcher-listen
+  squasher
   telegram-bot-ruby
+  telephone_number
   time_diff
-  twitty!
+  twilio-ruby (~> 5.32.0)
+  twitty
   tzinfo-data
   uglifier
   valid_email2
   web-console
-  webpacker
+  webmock
+  webpacker (~> 5.x)
+  webpush
   wisper (= 2.0.0)
 
 RUBY VERSION
-   ruby 2.6.5p114
+   ruby 2.7.3p183
 
 BUNDLED WITH
-   2.0.2
+   2.1.4

LICENSE

@@ -1,6 +1,6 @@
 The MIT License (MIT)
 
-Copyright (c) 2017-2020 ThoughtWoot Inc.
+Copyright (c) 2017-2021 Chatwoot Inc.
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal

Procfile

@@ -1,2 +1,3 @@
+release: bundle exec rails db:chatwoot_prepare
 web: bin/rails server -p $PORT -e $RAILS_ENV
-worker: bundle exec sidekiq -C config/sidekiq.yml
+worker: bundle exec sidekiq -C config/sidekiq.yml

Procfile.test

@@ -0,0 +1,3 @@
+backend: RAILS_ENV=test bin/rails s -p 5050
+frontend: bin/webpack-dev-server
+worker: RAILS_ENV=test bundle exec sidekiq -C config/sidekiq.yml

README.md

@@ -1,8 +1,7 @@
 <p align="center">
-  <img src="https://storage.googleapis.com/chatwoot-assets/woot-logo.svg" alt="Woot-logo" width="240">
+  <img src="https://s3.us-west-2.amazonaws.com/gh-assets.chatwoot.com/brand.svg" alt="Woot-logo" width="240" />
 
-  <div align="center">A simple and elegant live chat software</div>
-  <div align="center">An opensource alternative to Intercom, Zendesk, Drift, Crisp etc.</div>
+  <p align="center">Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.</p>
 </p>
 
 <p align="center">
@@ -16,51 +15,88 @@ ___
 <p align="center">
   <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/80f9e1a7c72d186289ad/maintainability" alt="Maintainability"></a>
   <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
+    <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
   <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/cloud/build/chatwoot/chatwoot" alt="Docker Build Badge"></a>
   <img src="https://img.shields.io/github/license/chatwoot/chatwoot" alt="License">
   <img src="https://img.shields.io/github/commit-activity/m/chatwoot/chatwoot" alt="Commits-per-month">
-  <img src="https://img.shields.io/discord/647412545203994635" alt="Discord">
-  <a href="https://discord.gg/cJXdrwS"><img src="https://img.shields.io/badge/chat-Discord-violet?logo=discord" alt="Chat on Discord"></a>
+  <a title="Crowdin" target="_self" href="https://chatwoot.crowdin.com/chatwoot"><img src="https://badges.crowdin.net/e/37ced7eba411064bd792feb3b7a28b16/localized.svg"></a>
+  <a href="https://discord.gg/cJXdrwS"><img src="https://img.shields.io/discord/647412545203994635" alt="Discord"></a>
+  <a href="https://huntr.dev/bounties/disclose"><img src="https://cdn.huntr.dev/huntr_security_badge_mono.svg" alt="Huntr"></a>
 </p>
 
-![ChatUI progess](https://storage.googleapis.com/chatwoot-assets/dashboard-screen.png)
+<img src="https://s3.us-west-2.amazonaws.com/gh-assets.chatwoot.com/chatwoot-dashboard-assets.png" width="100%" alt="Chat dashboard"/>
 
-## Background
+Chatwoot is an open-source omnichannel customer support software. The development of Chatwoot started in 2016. It failed to succeed as a business and eventually shut up shop in 2017. During 2019 #Hacktoberfest, the maintainers decided to make it open-source, instead of letting the code rust in a private repo. With a pleasant surprise, Chatwoot became a trending project on Hacker News and best of all, got lots of love from the community.
+Now, a failed project is back on track and the prospects are looking great. The team is back to working on the project and this time, we are building it in the open. Thanks to the ideas and contributions from the community.
 
-Chatwoot is a customer support tool for instant messaging channels which can help businesses to provide exceptional customer support. The development of Chatwoot started in 2016 and it failed to succeed as a business and eventually shut the shop in 2017. During 2019 #Hacktoberfest, the maintainers decided to make it opensource instead of letting the code rust in a private repo. With a pleasant surprise, Chatwoot became a trending project on Hacker News and best of all, got lots of love from the community.
+---
 
-Now, a failed project is back on track and the prospects are looking great. The team is back to working on the project and we are building it in the open. Thanks to the ideas and contributions from the community.
+### Features
 
-## Documentation
+Chatwoot gives an integrated view of conversations happening in different communication channels.
 
-Detailed documentation is available at [www.chatwoot.com/docs](https://www.chatwoot.com/docs).
+It supports the following conversation channels:
 
-You can find the quick setup docs [here](https://www.chatwoot.com/docs/quick-setup).
+ - **Website**: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
+ - **Facebook**: Connect your Facebook pages and start replying to the direct messages to your page.
+ - **Twitter**: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
+ - **Whatsapp**: Connect your Whatsapp business account and manage the conversation in Chatwoot
+ - **SMS**: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot
+ - **API Channel**: Build custom communication channels using our API channel.
+ - **Email (beta)**: Forward all your email queries to Chatwoot and view it in our integrated dashboard.
 
-## Branching model
+Other features include:
 
-We use [git-flow](https://nvie.com/posts/a-successful-git-branching-model/) branching model. The base branch is `develop`.
-If you are looking for a stable version, please use the `master` or tags labelled as `v1.x.x`. 
+- **Multi-brand inboxes**: Manage multiple brands or pages using a single dashboard.
+- **Private notes**: Inter team communication is possible using private notes in a conversation.
+- **Canned responses (Saved replies)**: Improve the response rate by adding saved replies for frequently asked questions.
+- **Conversation Labels**: Use conversation labelling to create custom workflows.
+- **Auto assignment**: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
+- **Conversation continuity**: If the user has provided an email address through the chat widget, Chatwoot would send an email to the customer under the agent name so that the user can continue the conversation over the email.
+- **Multi-lingual support**: Chatwoot supports 10+ languages.
+- **Powerful API & Webhooks**: Extend the capability of the software using Chatwoot’s webhooks and APIs.
+- **Integrations**: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.
 
-## Heroku one-click deploy
+---
 
-Deploying chatwoot to heroku, it's a breeze. It's as simple as clicking this button.
+### Documentation
+
+Detailed documentation is available at [www.chatwoot.com/help-center](https://www.chatwoot.com/help-center).
+
+### Translation process
+
+The translation process for Chatwoot web and mobile app is managed at [https://translate.chatwoot.com](https://translate.chatwoot.com) using Crowdin. Please read the [translation guide](https://www.chatwoot.com/docs/contributing/translating-chatwoot-to-your-language) for contributing to Chatwoot.
+
+---
+
+### Branching model
+
+We use the [git-flow](https://nvie.com/posts/a-successful-git-branching-model/) branching model. The base branch is `develop`.
+If you are looking for a stable version, please use the `master` or tags labelled as `v1.x.x`.
+
+---
+
+### Deployment
+
+#### Heroku one-click deploy
+
+Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
 
 [![Deploy](https://www.herokucdn.com/deploy/button.svg)](https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master)
 
-Follow this [link](https://www.chatwoot.com/docs/environment-variables) to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables. This applies to deploying the docker image as well.
+Follow this [link](https://www.chatwoot.com/docs/environment-variables) to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
 
-## Docker
+#### Other deployment options
 
-Follow our [docker development guide](https://www.chatwoot.com/docs/installation-guide-docker) to develop and debug the application using `docker-compose`.
+Please follow [deployment architecture guide](https://www.chatwoot.com/docs/deployment/architecture) to deploy with Docker or Caprover.
 
-Follow our [environment variables](https://www.chatwoot.com/docs/environment-variables/) guide to setup environment for Docker.
+---
 
-## Contributors ✨
+### Contributors ✨
 
 Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contributors):
 
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2020, ThoughtWoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2021, Chatwoot Inc - Released under the MIT License.

SECURITY.md

@@ -0,0 +1,8 @@
+# Security Policy
+
+## Reporting a Vulnerability
+
+We use [huntr.dev](https://huntr.dev/) for security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://huntr.dev/bounties/disclose). 
+This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
+
+If you have any questions about the process, feel free to reach out to hello@chatwoot.com.

app/actions/contact_identify_action.rb

@@ -0,0 +1,50 @@
+class ContactIdentifyAction
+  pattr_initialize [:contact!, :params!]
+
+  def perform
+    ActiveRecord::Base.transaction do
+      @contact = merge_contact(existing_identified_contact, @contact) if merge_contacts?(existing_identified_contact, @contact)
+      @contact = merge_contact(existing_email_contact, @contact) if merge_contacts?(existing_email_contact, @contact)
+      update_contact
+    end
+    @contact
+  end
+
+  private
+
+  def account
+    @account ||= @contact.account
+  end
+
+  def existing_identified_contact
+    return if params[:identifier].blank?
+
+    @existing_identified_contact ||= Contact.where(account_id: account.id).find_by(identifier: params[:identifier])
+  end
+
+  def existing_email_contact
+    return if params[:email].blank?
+
+    @existing_email_contact ||= Contact.where(account_id: account.id).find_by(email: params[:email])
+  end
+
+  def merge_contacts?(existing_contact, _contact)
+    existing_contact && existing_contact.id != @contact.id
+  end
+
+  def update_contact
+    custom_attributes = params[:custom_attributes] ? @contact.custom_attributes.merge(params[:custom_attributes]) : @contact.custom_attributes
+    # blank identifier or email will throw unique index error
+    # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
+    @contact.update!(params.slice(:name, :email, :identifier).reject { |_k, v| v.blank? }.merge({ custom_attributes: custom_attributes }))
+    ContactAvatarJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
+  end
+
+  def merge_contact(base_contact, merge_contact)
+    ContactMergeAction.new(
+      account: account,
+      base_contact: base_contact,
+      mergee_contact: merge_contact
+    ).perform
+  end
+end

app/actions/contact_merge_action.rb

@@ -2,12 +2,18 @@ class ContactMergeAction
   pattr_initialize [:account!, :base_contact!, :mergee_contact!]
 
   def perform
+    # This case happens when an agent updates a contact email in dashboard,
+    # while the contact also update his email via email collect box
+    return @base_contact if base_contact.id == mergee_contact.id
+
     ActiveRecord::Base.transaction do
       validate_contacts
       merge_conversations
+      merge_messages
       merge_contact_inboxes
       remove_mergee_contact
     end
+    @base_contact
   end
 
   private
@@ -15,7 +21,7 @@ class ContactMergeAction
   def validate_contacts
     return if belongs_to_account?(@base_contact) && belongs_to_account?(@mergee_contact)
 
-    raise Exception, 'contact does not belong to the account'
+    raise StandardError, 'contact does not belong to the account'
   end
 
   def belongs_to_account?(contact)
@@ -26,6 +32,10 @@ class ContactMergeAction
     Conversation.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
   end
 
+  def merge_messages
+    Message.where(sender: @mergee_contact).update(sender: @base_contact)
+  end
+
   def merge_contact_inboxes
     ContactInbox.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
   end

app/assets/config/manifest.js

@@ -1 +1,4 @@
 //= link_tree ../images
+//= link administrate/application.css
+//= link administrate/application.js
+//= link dashboardChart.js

app/assets/javascripts/dashboardChart.js

@@ -0,0 +1,55 @@
+// eslint-disable-next-line
+function prepareData(data) {
+  var labels = [];
+  var dataSet = [];
+  data.forEach(item => {
+    labels.push(item[0]);
+    dataSet.push(item[1]);
+  });
+  return { labels, dataSet };
+}
+
+function getChartOptions() {
+  var fontFamily =
+    'Inter,-apple-system,system-ui,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif';
+  return {
+    responsive: true,
+    legend: { labels: { fontFamily } },
+    scales: {
+      xAxes: [
+        {
+          barPercentage: 1.26,
+          ticks: { fontFamily },
+          gridLines: { display: false },
+        },
+      ],
+      yAxes: [
+        {
+          ticks: { fontFamily },
+          gridLines: { display: false },
+        },
+      ],
+    },
+  };
+}
+
+// eslint-disable-next-line
+function drawSuperAdminDashboard(data) {
+  var ctx = document.getElementById('dashboard-chart').getContext('2d');
+  var chartData = prepareData(data);
+  // eslint-disable-next-line
+  new Chart(ctx, {
+    type: 'bar',
+    data: {
+      labels: chartData.labels,
+      datasets: [
+        {
+          label: 'Conversations',
+          data: chartData.dataSet,
+          backgroundColor: '#1f93ff',
+        },
+      ],
+    },
+    options: getChartOptions(),
+  });
+}

app/assets/stylesheets/administrate/application.scss

@@ -0,0 +1,32 @@
+@charset 'utf-8';
+
+@import 'reset/normalize';
+
+@import 'utilities/variables';
+@import 'utilities/text-color';
+
+@import 'selectize';
+@import 'datetime_picker';
+
+@import 'library/clearfix';
+@import 'library/data-label';
+@import 'library/variables';
+
+@import 'base/forms';
+@import 'base/layout';
+@import 'base/lists';
+@import 'base/tables';
+@import 'base/typography';
+
+@import 'components/app-container';
+@import 'components/attributes';
+@import 'components/buttons';
+@import 'components/cells';
+@import 'components/field-unit';
+@import 'components/flashes';
+@import 'components/form-actions';
+@import 'components/main-content';
+@import 'components/navigation';
+@import 'components/pagination';
+@import 'components/search';
+@import 'components/reports';

app/assets/stylesheets/administrate/base/_forms.scss

@@ -0,0 +1,103 @@
+fieldset {
+  background-color: transparent;
+  border: 0;
+  margin: 0;
+  padding: 0;
+}
+
+legend {
+  font-weight: $font-weight-medium;
+  margin: 0;
+  padding: 0;
+}
+
+label {
+  display: block;
+  font-weight: $font-weight-medium;
+  margin: 0;
+}
+
+input,
+select {
+  display: block;
+  font-family: $base-font-family;
+  font-size: $base-font-size;
+}
+
+input,
+select,
+textarea {
+  display: block;
+  font-family: $base-font-family;
+  font-size: 16px;
+}
+
+[type="color"],
+[type="date"],
+[type="datetime-local"],
+[type="email"],
+[type="month"],
+[type="number"],
+[type="password"],
+[type="search"],
+[type="tel"],
+[type="text"],
+[type="time"],
+[type="url"],
+[type="week"],
+input:not([type]),
+textarea {
+  appearance: none;
+  background-color: $white;
+  border: $base-border;
+  border-radius: $base-border-radius;
+  padding: 0.5em;
+  transition: border-color $base-duration $base-timing;
+  width: 100%;
+
+  &:hover {
+    border-color: mix($black, $base-border-color, 20%);
+  }
+
+  &:focus {
+    border-color: $action-color;
+    outline: none;
+  }
+
+  &:disabled {
+    background-color: mix($black, $white, 5%);
+    cursor: not-allowed;
+
+    &:hover {
+      border: $base-border;
+    }
+  }
+}
+
+textarea {
+  resize: vertical;
+}
+
+[type="checkbox"],
+[type="radio"] {
+  display: inline;
+  margin-right: $small-spacing / 2;
+}
+
+[type="file"] {
+  width: 100%;
+}
+
+select {
+  width: 100%;
+}
+
+[type="checkbox"],
+[type="radio"],
+[type="file"],
+select {
+  &:focus {
+    outline: $focus-outline;
+    outline-offset: $focus-outline-offset;
+  }
+}

app/assets/stylesheets/administrate/base/_layout.scss

@@ -0,0 +1,22 @@
+html {
+  background-color: $color-white;
+  box-sizing: border-box;
+  font-size: 10px;
+  -webkit-font-smoothing: antialiased;
+}
+
+*,
+*::before,
+*::after {
+  box-sizing: inherit;
+}
+
+figure {
+  margin: 0;
+}
+
+img,
+picture {
+  margin: 0;
+  max-width: 100%;
+}

app/assets/stylesheets/administrate/base/_lists.scss

@@ -0,0 +1,19 @@
+ul,
+ol {
+  list-style-type: none;
+  margin: 0;
+  padding: 0;
+}
+
+dl {
+  margin-bottom: $small-spacing;
+
+  dt {
+    font-weight: $font-weight-medium;
+    margin-top: $small-spacing;
+  }
+
+  dd {
+    margin: 0;
+  }
+}

app/assets/stylesheets/administrate/base/_tables.scss

@@ -0,0 +1,71 @@
+table {
+  border-collapse: collapse;
+  font-size: $font-size-default;
+  text-align: left;
+  width: 100%;
+
+  a {
+    color: inherit;
+    text-decoration: none;
+  }
+}
+
+tr {
+  border-bottom: $base-border;
+
+  th {
+    font-weight: $font-weight-medium;
+
+    &.cell-label--avatar-field {
+      a {
+        display: none;
+      }
+    }
+  }
+}
+
+tbody tr {
+  &:hover {
+    background-color: $base-background-color;
+    cursor: pointer;
+  }
+
+  &:focus {
+    outline: $focus-outline;
+    outline-offset: -($focus-outline-width);
+  }
+
+  td {
+    &.cell-data--avatar-field {
+      line-height: 1;
+      text-align: center;
+
+      img {
+        border-radius: 50%;
+        height: $space-large;
+        max-height: $space-large;
+        width: $space-large;
+      }
+    }
+  }
+}
+
+td,
+th {
+  padding: $space-slab;
+  vertical-align: middle;
+}
+
+td:first-child,
+th:first-child {
+  padding-left: 0;
+}
+
+td:last-child,
+th:last-child {
+  padding-right: 0;
+}
+
+td img {
+  max-height: 2rem;
+}

app/assets/stylesheets/administrate/base/_typography.scss

@@ -0,0 +1,44 @@
+body {
+  color: $base-font-color;
+  font-family: $base-font-family;
+  font-size: $base-font-size;
+  line-height: $base-line-height;
+}
+
+h1,
+h2,
+h3,
+h4,
+h5,
+h6 {
+  font-family: $heading-font-family;
+  font-size: $base-font-size;
+  line-height: $heading-line-height;
+  margin: 0;
+}
+
+p {
+  margin: 0 0 $small-spacing;
+}
+
+a {
+  color: $action-color;
+  transition: color $base-duration $base-timing;
+
+  &:hover {
+    color: mix($black, $action-color, 25%);
+  }
+
+  &:focus {
+    outline: $focus-outline;
+    outline-offset: $focus-outline-offset;
+  }
+}
+
+hr {
+  border-bottom: $base-border;
+  border-left: 0;
+  border-right: 0;
+  border-top: 0;
+  margin: $base-spacing 0;
+}

app/assets/stylesheets/administrate/components/_app-container.scss

@@ -0,0 +1,8 @@
+.app-container {
+  align-items: stretch;
+  display: flex;
+  margin-left: auto;
+  margin-right: auto;
+  max-width: 100rem;
+  min-height: 100vh;
+}

app/assets/stylesheets/administrate/components/_attributes.scss

@@ -0,0 +1,26 @@
+.attribute-label {
+  @include data-label;
+  clear: left;
+  float: left;
+  margin-bottom: $base-spacing;
+  margin-top: 0.25em;
+  text-align: right;
+  width: calc(15% - 1rem);
+}
+
+.preserve-whitespace {
+  white-space: pre-wrap;
+  word-wrap: break-word;
+}
+
+.attribute-data {
+  float: left;
+  margin-bottom: $base-spacing;
+  margin-left: 2rem;
+  width: calc(85% - 1rem);
+}
+
+.attribute--nested {
+  border: $base-border;
+  padding: $small-spacing;
+}

app/assets/stylesheets/administrate/components/_buttons.scss

@@ -0,0 +1,50 @@
+button,
+input[type="button"],
+input[type="reset"],
+input[type="submit"],
+.button {
+  appearance: none;
+  background-color: $color-woot;
+  border: 0;
+  border-radius: $base-border-radius;
+  color: $white;
+  cursor: pointer;
+  display: inline-block;
+  font-size: $font-size-default;
+  -webkit-font-smoothing: antialiased;
+  font-weight: $font-weight-medium;
+  line-height: 1;
+  padding: $space-one $space-two;
+  text-decoration: none;
+  transition: background-color $base-duration $base-timing;
+  user-select: none;
+  vertical-align: middle;
+  white-space: nowrap;
+
+  &:hover {
+    background-color: mix($black, $color-woot, 20%);
+    color: $white;
+  }
+
+  &:focus {
+    outline: $focus-outline;
+    outline-offset: $focus-outline-offset;
+  }
+
+  &:disabled {
+    cursor: not-allowed;
+    opacity: 0.5;
+
+    &:hover {
+      background-color: $color-woot;
+    }
+  }
+}
+
+.button--alt {
+  background-color: transparent;
+  border: $base-border;
+  border-color: $blue;
+  color: $blue;
+  margin-bottom: $base-spacing;
+}

app/assets/stylesheets/administrate/components/_cells.scss

@@ -0,0 +1,45 @@
+.cell-label {
+  &:hover {
+    a {
+      color: $action-color;
+    }
+
+    svg {
+      fill: $action-color;
+      transform: rotate(180deg);
+    }
+  }
+
+  a {
+    color: inherit;
+    display: inline-block;
+    transition: color $base-duration $base-timing;
+    width: 100%;
+  }
+}
+
+.cell-label--asc,
+.cell-label--desc {
+  font-weight: $font-weight-medium;
+}
+
+.cell-label__sort-indicator {
+  float: right;
+  margin-left: 5px;
+
+  svg {
+    fill: $hint-grey;
+    height: 13px;
+    transition: transform $base-duration $base-timing;
+    width: 13px;
+  }
+}
+
+.cell-label__sort-indicator--desc {
+  transform: rotate(180deg);
+}
+
+.cell-data--number,
+.cell-label--number {
+  text-align: right;
+}

app/assets/stylesheets/administrate/components/_field-unit.scss

@@ -0,0 +1,54 @@
+.field-unit {
+  @include administrate-clearfix;
+  align-items: center;
+  display: flex;
+  margin-bottom: $base-spacing;
+  position: relative;
+  width: 100%;
+}
+
+.field-unit__label {
+  float: left;
+  margin-left: 1rem;
+  text-align: right;
+  width: calc(15% - 1rem);
+}
+
+.field-unit__field {
+  float: left;
+  margin-left: 2rem;
+  max-width: 50rem;
+  width: 100%;
+}
+
+.field-unit--nested {
+  border: $base-border;
+  margin-left: 7.5%;
+  max-width: 60rem;
+  padding: $small-spacing;
+  width: 100%;
+
+  .field-unit__field {
+    width: 100%;
+  }
+
+  .field-unit__label {
+    width: 10rem;
+  }
+}
+
+.field-unit--required {
+  label::after {
+    color: $red;
+    content: ' *';
+  }
+}
+
+.attribute-data--avatar-field {
+  height: $space-larger;
+  width: $space-larger;
+
+  img {
+    border-radius: 50%;
+  }
+}

app/assets/stylesheets/administrate/components/_flashes.scss

@@ -0,0 +1,28 @@
+$base-spacing: 1.5em !default;
+$flashes: (
+  "alert": #fff6bf,
+  "error": #fbe3e4,
+  "notice": #e5edf8,
+  "success": #e6efc2,
+) !default;
+
+@each $flash-type, $color in $flashes {
+  .flash-#{$flash-type} {
+    background-color: $color;
+    color: mix($black, $color, 60%);
+    display: block;
+    margin-bottom: $base-spacing / 2;
+    padding: $base-spacing / 2;
+    text-align: center;
+
+    a {
+      color: mix($black, $color, 70%);
+      text-decoration: underline;
+
+      &:focus,
+      &:hover {
+        color: mix($black, $color, 90%);
+      }
+    }
+  }
+}

app/assets/stylesheets/administrate/components/_form-actions.scss

@@ -0,0 +1,3 @@
+.form-actions {
+  margin-left: calc(15% + 2rem);
+}

app/assets/stylesheets/administrate/components/_main-content.scss

@@ -0,0 +1,26 @@
+.main-content {
+  font-size: $font-size-default;
+  left: 23rem;
+  position: absolute;
+  right: 0;
+  top: 0;
+}
+
+.main-content__body {
+  padding: $space-two;
+}
+
+.main-content__header {
+  align-items: center;
+  background-color: $color-white;
+  border-bottom: 1px solid $color-border;
+  display: flex;
+  min-height: 5.6rem;
+  padding: $space-small $space-normal;
+}
+
+.main-content__page-title {
+  font-size: $font-size-large;
+  font-weight: $font-weight-medium;
+  margin-right: auto;
+}

app/assets/stylesheets/administrate/components/_navigation.scss

@@ -0,0 +1,78 @@
+.logo-brand {
+  margin-bottom: $space-normal;
+  padding: $space-normal $space-smaller $space-small;
+  text-align: center;
+}
+
+.navigation {
+  background: $white;
+  border-right: 1px solid $color-border;
+  display: flex;
+  flex-direction: column;
+  font-size: $font-size-default;
+  font-weight: $font-weight-medium;
+  height: 100%;
+  justify-content: flex-start;
+  left: 0;
+  margin: 0;
+  overflow: auto;
+  padding: $space-normal;
+  position: fixed;
+  top: 0;
+  width: 23rem;
+  z-index: 1023;
+
+  li {
+    align-items: center;
+    display: flex;
+
+    a {
+      color: $color-gray;
+      text-decoration: none;
+    }
+
+    i {
+      min-width: $space-medium;
+    }
+  }
+}
+
+.navigation__link {
+  background-color: transparent;
+  color: $color-gray;
+  display: block;
+  line-height: 1;
+  margin-bottom: $space-smaller;
+  padding: $space-one;
+
+  &:hover {
+    color: $blue;
+
+    a {
+      color: $blue;
+    }
+  }
+
+
+  &.navigation__link--active {
+    background-color: $color-background;
+    border-radius: $base-border-radius;
+    color: $blue;
+
+    a {
+      color: $blue;
+    }
+  }
+}
+
+.logout {
+  bottom: $space-normal;
+  left: $space-normal;
+  position: fixed;
+}
+
+.app-version {
+  color: $color-gray;
+  font-size: $font-size-small;
+  padding-top: $space-smaller;
+}

app/assets/stylesheets/administrate/components/_pagination.scss

@@ -0,0 +1,19 @@
+.pagination {
+  font-size: $font-size-default;
+  margin-top: $base-spacing;
+  padding-left: $base-spacing;
+  padding-right: $base-spacing;
+  text-align: center;
+
+  .first,
+  .prev,
+  .page,
+  .next,
+  .last {
+    margin: $small-spacing;
+  }
+
+  .current {
+    font-weight: $font-weight-medium;
+  }
+}

app/assets/stylesheets/administrate/components/_reports.scss

@@ -0,0 +1,15 @@
+.report--list {
+  display: flex;
+  padding: 0 $space-two $space-larger;
+}
+
+.report-card {
+  flex: 1;
+  font-size: $font-size-small;
+  text-align: center;
+
+  .metric {
+    font-size: $font-size-bigger;
+    font-weight: 200;
+  }
+}

app/assets/stylesheets/administrate/components/_search.scss

@@ -0,0 +1,44 @@
+.search {
+  margin-left: auto;
+  margin-right: 2rem;
+  max-width: 44rem;
+  position: relative;
+  width: 100%;
+}
+
+.search__input {
+  background: $grey-1;
+  padding-left: $space-normal * 2.5;
+  padding-right: $space-normal * 2.5;
+}
+
+.search__eyeglass-icon {
+  fill: $grey-7;
+  height: $space-normal;
+  left: $space-normal;
+  position: absolute;
+  top: 50%;
+  transform: translateY(-50%);
+  width: $space-normal;
+}
+
+.search__clear-link {
+  height: $space-normal;
+  position: absolute;
+  right: $space-normal * 0.75;
+  top: 50%;
+  transform: translateY(-50%);
+  width: $space-normal;
+}
+
+.search__clear-icon {
+  fill: $grey-5;
+  height: $space-normal;
+  position: absolute;
+  transition: fill $base-duration $base-timing;
+  width: $space-normal;
+
+  &:hover {
+    fill: $action-color;
+  }
+}

app/assets/stylesheets/administrate/library/_clearfix.scss

@@ -0,0 +1,7 @@
+@mixin administrate-clearfix {
+  &::after {
+    clear: both;
+    content: '';
+    display: block;
+  }
+}

app/assets/stylesheets/administrate/library/_data-label.scss

@@ -0,0 +1,8 @@
+@mixin data-label {
+  color: $hint-grey;
+  font-size: 0.8em;
+  font-weight: 400;
+  letter-spacing: 0.0357em;
+  position: relative;
+  text-transform: uppercase;
+}

app/assets/stylesheets/administrate/library/_variables.scss

@@ -0,0 +1,61 @@
+// Typography
+$base-font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
+  "Oxygen", "Ubuntu", "Cantarell", "Fira Sans", "Droid Sans", "Helvetica Neue",
+  sans-serif !default;
+$heading-font-family: $base-font-family !default;
+
+$base-font-size: 10px !default;
+
+$base-line-height: 1.5 !default;
+$heading-line-height: 1.2 !default;
+
+// Other Sizes
+$base-border-radius: 4px !default;
+$base-spacing: $base-line-height * 1em !default;
+$small-spacing: $base-spacing / 2 !default;
+
+// Colors
+$white: #fff !default;
+$black: #000 !default;
+
+$blue: #1f93ff !default;
+$red: #ff382d !default;
+$light-yellow: #ffc532 !default;
+$light-green: #44ce4b !default;
+
+$grey-0: #f6f7f7 !default;
+$grey-1: #f0f4f5 !default;
+$grey-2: #cfd8dc !default;
+$grey-5: #adb5bd !default;
+$grey-7: #293f54 !default;
+
+$hint-grey: #7b808c !default;
+
+// Font Colors
+$base-font-color: $grey-7 !default;
+$action-color: $blue !default;
+
+// Background Colors
+$base-background-color: $grey-0 !default;
+
+// Focus
+$focus-outline-color: transparentize($action-color, 0.4);
+$focus-outline-width: 3px;
+$focus-outline: $focus-outline-width solid $focus-outline-color;
+$focus-outline-offset: 1px;
+
+// Flash Colors
+$flash-colors: (
+  alert: $light-yellow,
+  error: $red,
+  notice: mix($white, $blue, 50%),
+  success: $light-green
+);
+
+// Border
+$base-border-color: $grey-1 !default;
+$base-border: 1px solid $base-border-color !default;
+
+// Transitions
+$base-duration: 250ms !default;
+$base-timing: ease-in-out !default;

app/assets/stylesheets/administrate/reset/_normalize.scss

@@ -0,0 +1,448 @@
+/*! normalize.css v7.0.0 | MIT License | github.com/necolas/normalize.css */
+
+/* Document
+   ========================================================================== */
+
+/**
+ * 1. Correct the line height in all browsers.
+ * 2. Prevent adjustments of font size after orientation changes in
+ *    IE on Windows Phone and in iOS.
+ */
+
+html {
+  line-height: 1.15; /* 1 */
+  -ms-text-size-adjust: 100%; /* 2 */
+  -webkit-text-size-adjust: 100%; /* 2 */
+  -moz-osx-font-smoothing: grayscale;
+}
+
+/* Sections
+   ========================================================================== */
+
+/**
+ * Remove the margin in all browsers (opinionated).
+ */
+
+body {
+  margin: 0;
+}
+
+/**
+ * Add the correct display in IE 9-.
+ */
+
+article,
+aside,
+footer,
+header,
+nav,
+section {
+  display: block;
+}
+
+/**
+ * Correct the font size and margin on `h1` elements within `section` and
+ * `article` contexts in Chrome, Firefox, and Safari.
+ */
+
+h1 {
+  font-size: 2em;
+  margin: 0.67em 0;
+}
+
+/* Grouping content
+   ========================================================================== */
+
+/**
+ * Add the correct display in IE 9-.
+ * 1. Add the correct display in IE.
+ */
+
+figcaption,
+figure,
+main { /* 1 */
+  display: block;
+}
+
+/**
+ * Add the correct margin in IE 8.
+ */
+
+figure {
+  margin: 1em 40px;
+}
+
+/**
+ * 1. Add the correct box sizing in Firefox.
+ * 2. Show the overflow in Edge and IE.
+ */
+
+hr {
+  box-sizing: content-box; /* 1 */
+  height: 0; /* 1 */
+  overflow: visible; /* 2 */
+}
+
+/**
+ * 1. Correct the inheritance and scaling of font size in all browsers.
+ * 2. Correct the odd `em` font sizing in all browsers.
+ */
+
+pre {
+  font-family: monospace, monospace; /* 1 */
+  font-size: 1em; /* 2 */
+}
+
+/* Text-level semantics
+   ========================================================================== */
+
+/**
+ * 1. Remove the gray background on active links in IE 10.
+ * 2. Remove gaps in links underline in iOS 8+ and Safari 8+.
+ */
+
+a {
+  background-color: transparent; /* 1 */
+  -webkit-text-decoration-skip: objects; /* 2 */
+}
+
+/**
+ * 1. Remove the bottom border in Chrome 57- and Firefox 39-.
+ * 2. Add the correct text decoration in Chrome, Edge, IE, Opera, and Safari.
+ */
+
+abbr[title] {
+  border-bottom: none; /* 1 */
+  text-decoration: underline; /* 2 */
+  text-decoration: underline dotted; /* 2 */
+}
+
+/**
+ * Prevent the duplicate application of `bolder` by the next rule in Safari 6.
+ */
+
+b,
+strong {
+  font-weight: inherit;
+}
+
+/**
+ * Add the correct font weight in Chrome, Edge, and Safari.
+ */
+
+b,
+strong {
+  font-weight: bolder;
+}
+
+/**
+ * 1. Correct the inheritance and scaling of font size in all browsers.
+ * 2. Correct the odd `em` font sizing in all browsers.
+ */
+
+code,
+kbd,
+samp {
+  font-family: monospace, monospace; /* 1 */
+  font-size: 1em; /* 2 */
+}
+
+/**
+ * Add the correct font style in Android 4.3-.
+ */
+
+dfn {
+  font-style: italic;
+}
+
+/**
+ * Add the correct background and color in IE 9-.
+ */
+
+mark {
+  background-color: #ff0;
+  color: #000;
+}
+
+/**
+ * Add the correct font size in all browsers.
+ */
+
+small {
+  font-size: 80%;
+}
+
+/**
+ * Prevent `sub` and `sup` elements from affecting the line height in
+ * all browsers.
+ */
+
+sub,
+sup {
+  font-size: 75%;
+  line-height: 0;
+  position: relative;
+  vertical-align: baseline;
+}
+
+sub {
+  bottom: -0.25em;
+}
+
+sup {
+  top: -0.5em;
+}
+
+/* Embedded content
+   ========================================================================== */
+
+/**
+ * Add the correct display in IE 9-.
+ */
+
+audio,
+video {
+  display: inline-block;
+}
+
+/**
+ * Add the correct display in iOS 4-7.
+ */
+
+audio:not([controls]) {
+  display: none;
+  height: 0;
+}
+
+/**
+ * Remove the border on images inside links in IE 10-.
+ */
+
+img {
+  border-style: none;
+}
+
+/**
+ * Hide the overflow in IE.
+ */
+
+svg:not(:root) {
+  overflow: hidden;
+}
+
+/* Forms
+   ========================================================================== */
+
+/**
+ * 1. Change the font styles in all browsers (opinionated).
+ * 2. Remove the margin in Firefox and Safari.
+ */
+
+button,
+input,
+optgroup,
+select,
+textarea {
+  font-family: sans-serif; /* 1 */
+  font-size: 100%; /* 1 */
+  line-height: 1.15; /* 1 */
+  margin: 0; /* 2 */
+}
+
+/**
+ * Show the overflow in IE.
+ * 1. Show the overflow in Edge.
+ */
+
+button,
+input { /* 1 */
+  overflow: visible;
+}
+
+/**
+ * Remove the inheritance of text transform in Edge, Firefox, and IE.
+ * 1. Remove the inheritance of text transform in Firefox.
+ */
+
+button,
+select { /* 1 */
+  text-transform: none;
+}
+
+/**
+ * 1. Prevent a WebKit bug where (2) destroys native `audio` and `video`
+ *    controls in Android 4.
+ * 2. Correct the inability to style clickable types in iOS and Safari.
+ */
+
+button,
+html [type="button"], /* 1 */
+[type="reset"],
+[type="submit"] {
+  -webkit-appearance: button; /* 2 */
+}
+
+/**
+ * Remove the inner border and padding in Firefox.
+ */
+
+button::-moz-focus-inner,
+[type="button"]::-moz-focus-inner,
+[type="reset"]::-moz-focus-inner,
+[type="submit"]::-moz-focus-inner {
+  border-style: none;
+  padding: 0;
+}
+
+/**
+ * Restore the focus styles unset by the previous rule.
+ */
+
+button:-moz-focusring,
+[type="button"]:-moz-focusring,
+[type="reset"]:-moz-focusring,
+[type="submit"]:-moz-focusring {
+  outline: 1px dotted ButtonText;
+}
+
+/**
+ * Correct the padding in Firefox.
+ */
+
+fieldset {
+  padding: 0.35em 0.75em 0.625em;
+}
+
+/**
+ * 1. Correct the text wrapping in Edge and IE.
+ * 2. Correct the color inheritance from `fieldset` elements in IE.
+ * 3. Remove the padding so developers are not caught out when they zero out
+ *    `fieldset` elements in all browsers.
+ */
+
+legend {
+  box-sizing: border-box; /* 1 */
+  color: inherit; /* 2 */
+  display: table; /* 1 */
+  max-width: 100%; /* 1 */
+  padding: 0; /* 3 */
+  white-space: normal; /* 1 */
+}
+
+/**
+ * 1. Add the correct display in IE 9-.
+ * 2. Add the correct vertical alignment in Chrome, Firefox, and Opera.
+ */
+
+progress {
+  display: inline-block; /* 1 */
+  vertical-align: baseline; /* 2 */
+}
+
+/**
+ * Remove the default vertical scrollbar in IE.
+ */
+
+textarea {
+  overflow: auto;
+}
+
+/**
+ * 1. Add the correct box sizing in IE 10-.
+ * 2. Remove the padding in IE 10-.
+ */
+
+[type="checkbox"],
+[type="radio"] {
+  box-sizing: border-box; /* 1 */
+  padding: 0; /* 2 */
+}
+
+/**
+ * Correct the cursor style of increment and decrement buttons in Chrome.
+ */
+
+[type="number"]::-webkit-inner-spin-button,
+[type="number"]::-webkit-outer-spin-button {
+  height: auto;
+}
+
+/**
+ * 1. Correct the odd appearance in Chrome and Safari.
+ * 2. Correct the outline style in Safari.
+ */
+
+[type="search"] {
+  -webkit-appearance: textfield; /* 1 */
+  outline-offset: -2px; /* 2 */
+}
+
+/**
+ * Remove the inner padding and cancel buttons in Chrome and Safari on macOS.
+ */
+
+[type="search"]::-webkit-search-cancel-button,
+[type="search"]::-webkit-search-decoration {
+  -webkit-appearance: none;
+}
+
+/**
+ * 1. Correct the inability to style clickable types in iOS and Safari.
+ * 2. Change font properties to `inherit` in Safari.
+ */
+
+::-webkit-file-upload-button {
+  -webkit-appearance: button; /* 1 */
+  font: inherit; /* 2 */
+}
+
+/* Interactive
+   ========================================================================== */
+
+/*
+ * Add the correct display in IE 9-.
+ * 1. Add the correct display in Edge, IE, and Firefox.
+ */
+
+details, /* 1 */
+menu {
+  display: block;
+}
+
+/*
+ * Add the correct display in all browsers.
+ */
+
+summary {
+  display: list-item;
+}
+
+/* Scripting
+   ========================================================================== */
+
+/**
+ * Add the correct display in IE 9-.
+ */
+
+canvas {
+  display: inline-block;
+}
+
+/**
+ * Add the correct display in IE.
+ */
+
+template {
+  display: none;
+}
+
+/* Hidden
+   ========================================================================== */
+
+/**
+ * Add the correct display in IE 10-.
+ */
+
+[hidden] {
+  display: none;
+}

app/assets/stylesheets/administrate/utilities/_text-color.scss

@@ -0,0 +1,3 @@
+.text-color-red {
+  color: $alert-color;
+}

app/assets/stylesheets/administrate/utilities/_variables.scss

@@ -0,0 +1,98 @@
+// Font sizes
+$font-size-nano: 0.8rem;
+$font-size-micro: 1.0rem;
+$font-size-mini: 1.2rem;
+$font-size-small: 1.4rem;
+$font-size-default: 1.6rem;
+$font-size-medium: 1.8rem;
+$font-size-large: 2.2rem;
+$font-size-big: 2.4rem;
+$font-size-bigger: 3.0rem;
+$font-size-mega: 3.4rem;
+$font-size-giga: 4.0rem;
+
+// spaces
+$zero: 0;
+$space-micro: 0.2rem;
+$space-smaller: 0.4rem;
+$space-small: 0.8rem;
+$space-one: 1rem;
+$space-slab: 1.2rem;
+$space-normal: 1.6rem;
+$space-two: 2.0rem;
+$space-medium: 2.4rem;
+$space-large: 3.2rem;
+$space-larger: 4.8rem;
+$space-jumbo: 6.4rem;
+$space-mega: 10.0rem;
+
+// font-weight
+$font-weight-feather: 100;
+$font-weight-light: 300;
+$font-weight-normal: 400;
+$font-weight-medium: 500;
+$font-weight-bold: 600;
+$font-weight-black: 700;
+
+//Navbar
+$nav-bar-width: 23rem;
+$header-height: 5.6rem;
+
+$woot-logo-padding: $space-large $space-two;
+
+// Colors
+$color-woot: #1f93ff;
+$color-gray: #6e6f73;
+$color-light-gray: #999a9b;
+$color-border: #e0e6ed;
+$color-border-light: #f0f4f5;
+$color-background: #f4f6fb;
+$color-border-dark: #cad0d4;
+$color-background-light: #f9fafc;
+$color-white: #fff;
+$color-body: #3c4858;
+$color-heading: #1f2d3d;
+$color-extra-light-blue: #f5f7f9;
+
+$primary-color: $color-woot;
+$secondary-color: #5d7592;
+$success-color: #44ce4b;
+$warning-color: #ffc532;
+$alert-color: #ff382d;
+
+$masked-bg: rgba(0, 0, 0, .4);
+
+// Color-palettes
+
+$color-primary-light: #c7e3ff;
+$color-primary-dark: darken($color-woot, 20%);
+
+// Thumbnail
+$thumbnail-radius: 4rem;
+
+// chat-header
+$conv-header-height: 4rem;
+
+// Inbox List
+
+$inbox-thumb-size: 4.8rem;
+
+
+// Spinner
+$spinkit-spinner-color: $color-white !default;
+$spinkit-spinner-margin: 0 0 0 1.6rem !default;
+$spinkit-size: 1.6rem !default;
+
+// Snackbar default
+$woot-snackbar-bg: #323232;
+$woot-snackbar-button: #ffeb3b;
+
+$swift-ease-out-duration: .4s !default;
+$swift-ease-out-timing-function: cubic-bezier(.25, .8, .25, 1) !default;
+$swift-ease-out: all $swift-ease-out-duration $swift-ease-out-timing-function !default;
+
+// Ionicons
+$ionicons-font-path: '~ionicons/fonts';
+
+// Transitions
+$transition-ease-in: all 0.250s ease-in;

app/bot/bot.rb

@@ -1,19 +0,0 @@
-# app/bot/facebook_bot.rb
-require 'facebook/messenger'
-include Facebook::Messenger
-
-Bot.on :message do |message|
-  response = ::Integrations::Facebook::MessageParser.new(message)
-  ::Integrations::Facebook::MessageCreator.new(response).perform
-end
-
-Bot.on :delivery do |delivery|
-  # delivery.ids       # => 'mid.1457764197618:41d102a3e1ae206a38'
-  # delivery.sender    # => { 'id' => '1008372609250235' }
-  # delivery.recipient # => { 'id' => '2015573629214912' }
-  # delivery.at        # => 2016-04-22 21:30:36 +0200
-  # delivery.seq       # => 37
-  updater = Integrations::Facebook::DeliveryStatus.new(delivery)
-  updater.perform
-  puts "Human was online at #{delivery.at}"
-end

app/bot/facebook_bot.rb

@@ -0,0 +1,26 @@
+require 'facebook/messenger'
+
+class FacebookBot
+  Facebook::Messenger::Bot.on :message do |message|
+    Rails.logger.info "MESSAGE_RECIEVED #{message}"
+    response = ::Integrations::Facebook::MessageParser.new(message)
+    ::Integrations::Facebook::MessageCreator.new(response).perform
+  end
+
+  Facebook::Messenger::Bot.on :delivery do |delivery|
+    # delivery.ids       # => 'mid.1457764197618:41d102a3e1ae206a38'
+    # delivery.sender    # => { 'id' => '1008372609250235' }
+    # delivery.recipient # => { 'id' => '2015573629214912' }
+    # delivery.at        # => 2016-04-22 21:30:36 +0200
+    # delivery.seq       # => 37
+    updater = Integrations::Facebook::DeliveryStatus.new(delivery)
+    updater.perform
+    Rails.logger.info "Human was online at #{delivery.at}"
+  end
+
+  Facebook::Messenger::Bot.on :message_echo do |message|
+    Rails.logger.info "MESSAGE_ECHO #{message}"
+    response = ::Integrations::Facebook::MessageParser.new(message)
+    ::Integrations::Facebook::MessageCreator.new(response).perform
+  end
+end

app/builders/account_builder.rb

@@ -2,17 +2,19 @@
 
 class AccountBuilder
   include CustomExceptions::Account
-  pattr_initialize [:account_name!, :email!]
+  pattr_initialize [:account_name!, :email!, :confirmed, :user, :user_full_name, :user_password]
 
   def perform
-    validate_email
-    validate_user
+    if @user.nil?
+      validate_email
+      validate_user
+    end
     ActiveRecord::Base.transaction do
       @account = create_account
       @user = create_and_link_user
     end
+    [@user, @account]
   rescue StandardError => e
-    @account&.destroy
     puts e.inspect
     raise e
   end
@@ -24,7 +26,7 @@ class AccountBuilder
     if address.valid? # && !address.disposable?
       true
     else
-      raise InvalidEmail.new(valid: address.valid?) # , disposable: address.disposable?})
+      raise InvalidEmail.new(valid: address.valid?)
     end
   end
 
@@ -37,25 +39,33 @@ class AccountBuilder
   end
 
   def create_account
-    @account = Account.create!(name: @account_name)
+    @account = Account.create!(name: @account_name, locale: I18n.locale)
+    Current.account = @account
   end
 
   def create_and_link_user
-    password = Time.now.to_i
-    @user = @account.users.new(email: @email,
-                               password: password,
-                               password_confirmation: password,
-                               role: User.roles['administrator'],
-                               name: email_to_name(@email))
-    if @user.save!
+    if @user.present? || create_user
+      link_user_to_account(@user, @account)
       @user
     else
       raise UserErrors.new(errors: @user.errors)
     end
   end
 
-  def email_to_name(email)
-    name = email[/[^@]+/]
-    name.split('.').map(&:capitalize).join(' ')
+  def link_user_to_account(user, account)
+    AccountUser.create!(
+      account_id: account.id,
+      user_id: user.id,
+      role: AccountUser.roles['administrator']
+    )
+  end
+
+  def create_user
+    @user = User.new(email: @email,
+                     password: user_password,
+                     password_confirmation: user_password,
+                     name: @user_full_name)
+    @user.confirm if @confirmed
+    @user.save!
   end
 end

app/builders/campaigns/campaign_conversation_builder.rb

@@ -0,0 +1,38 @@
+class Campaigns::CampaignConversationBuilder
+  pattr_initialize [:contact_inbox_id!, :campaign_display_id!, :conversation_additional_attributes]
+
+  def perform
+    @contact_inbox = ContactInbox.find(@contact_inbox_id)
+    @campaign = @contact_inbox.inbox.campaigns.find_by!(display_id: campaign_display_id)
+
+    ActiveRecord::Base.transaction do
+      @contact_inbox.lock!
+
+      # We won't send campaigns if a conversation is already present
+      return if @contact_inbox.reload.conversations.present?
+
+      @conversation = ::Conversation.create!(conversation_params)
+      Messages::MessageBuilder.new(@campaign.sender, @conversation, message_params).perform
+    end
+    @conversation
+  end
+
+  private
+
+  def message_params
+    ActionController::Parameters.new({
+                                       content: @campaign.message
+                                     })
+  end
+
+  def conversation_params
+    {
+      account_id: @campaign.account_id,
+      inbox_id: @contact_inbox.inbox_id,
+      contact_id: @contact_inbox.contact_id,
+      contact_inbox_id: @contact_inbox.id,
+      campaign_id: @campaign.id,
+      additional_attributes: conversation_additional_attributes
+    }
+  end
+end

app/builders/contact_builder.rb

@@ -0,0 +1,62 @@
+class ContactBuilder
+  pattr_initialize [:source_id!, :inbox!, :contact_attributes!, :hmac_verified]
+
+  def perform
+    contact_inbox = inbox.contact_inboxes.find_by(source_id: source_id)
+    return contact_inbox if contact_inbox
+
+    build_contact_inbox
+  end
+
+  private
+
+  def account
+    @account ||= inbox.account
+  end
+
+  def create_contact_inbox(contact)
+    ::ContactInbox.create!(
+      contact_id: contact.id,
+      inbox_id: inbox.id,
+      source_id: source_id,
+      hmac_verified: hmac_verified || false
+    )
+  end
+
+  def update_contact_avatar(contact)
+    ::ContactAvatarJob.perform_later(contact, contact_attributes[:avatar_url]) if contact_attributes[:avatar_url]
+  end
+
+  def create_contact
+    account.contacts.create!(
+      name: contact_attributes[:name] || ::Haikunator.haikunate(1000),
+      phone_number: contact_attributes[:phone_number],
+      email: contact_attributes[:email],
+      identifier: contact_attributes[:identifier],
+      additional_attributes: contact_attributes[:additional_attributes]
+    )
+  end
+
+  def find_contact
+    contact = nil
+
+    contact = account.contacts.find_by(identifier: contact_attributes[:identifier]) if contact_attributes[:identifier].present?
+
+    contact ||= account.contacts.find_by(email: contact_attributes[:email]) if contact_attributes[:email].present?
+
+    contact ||= account.contacts.find_by(phone_number: contact_attributes[:phone_number]) if contact_attributes[:phone_number].present?
+
+    contact
+  end
+
+  def build_contact_inbox
+    ActiveRecord::Base.transaction do
+      contact = find_contact || create_contact
+      contact_inbox = create_contact_inbox(contact)
+      update_contact_avatar(contact)
+      contact_inbox
+    rescue StandardError => e
+      Rails.logger.info e
+    end
+  end
+end

app/builders/contact_inbox_builder.rb

@@ -0,0 +1,41 @@
+class ContactInboxBuilder
+  pattr_initialize [:contact_id!, :inbox_id!, :source_id]
+
+  def perform
+    @contact = Contact.find(contact_id)
+    @inbox = @contact.account.inboxes.find(inbox_id)
+    return unless ['Channel::TwilioSms', 'Channel::Email', 'Channel::Api'].include? @inbox.channel_type
+
+    source_id = @source_id || generate_source_id
+    create_contact_inbox(source_id) if source_id.present?
+  end
+
+  private
+
+  def generate_source_id
+    return twilio_source_id if @inbox.channel_type == 'Channel::TwilioSms'
+    return @contact.email if @inbox.channel_type == 'Channel::Email'
+    return SecureRandom.uuid if @inbox.channel_type == 'Channel::Api'
+
+    nil
+  end
+
+  def twilio_source_id
+    return unless @contact.phone_number
+
+    case @inbox.channel.medium
+    when 'sms'
+      @contact.phone_number
+    when 'whatsapp'
+      "whatsapp:#{@contact.phone_number}"
+    end
+  end
+
+  def create_contact_inbox(source_id)
+    ::ContactInbox.find_or_create_by!(
+      contact_id: @contact.id,
+      inbox_id: @inbox.id,
+      source_id: source_id
+    )
+  end
+end

app/builders/csat_surveys/response_builder.rb

@@ -0,0 +1,28 @@
+class CsatSurveys::ResponseBuilder
+  pattr_initialize [:message]
+
+  def perform
+    raise 'Invalid Message' unless message.input_csat?
+
+    conversation = message.conversation
+    rating = message.content_attributes.dig('submitted_values', 'csat_survey_response', 'rating')
+    feedback_message = message.content_attributes.dig('submitted_values', 'csat_survey_response', 'feedback_message')
+
+    return if rating.blank?
+
+    process_csat_response(conversation, rating, feedback_message)
+  end
+
+  private
+
+  def process_csat_response(conversation, rating, feedback_message)
+    csat_survey_response = message.csat_survey_response || CsatSurveyResponse.new(
+      message_id: message.id, account_id: message.account_id, conversation_id: message.conversation_id,
+      contact_id: conversation.contact_id, assigned_agent: conversation.assignee
+    )
+    csat_survey_response.rating = rating
+    csat_survey_response.feedback_message = feedback_message
+    csat_survey_response.save!
+    csat_survey_response
+  end
+end

app/builders/messages/facebook/message_builder.rb

@@ -0,0 +1,149 @@
+# This class creates both outgoing messages from chatwoot and echo outgoing messages based on the flag `outgoing_echo`
+# Assumptions
+# 1. Incase of an outgoing message which is echo, source_id will NOT be nil,
+#    based on this we are showing "not sent from chatwoot" message in frontend
+#    Hence there is no need to set user_id in message for outgoing echo messages.
+
+class Messages::Facebook::MessageBuilder
+  attr_reader :response
+
+  def initialize(response, inbox, outgoing_echo: false)
+    @response = response
+    @inbox = inbox
+    @outgoing_echo = outgoing_echo
+    @sender_id = (@outgoing_echo ? @response.recipient_id : @response.sender_id)
+    @message_type = (@outgoing_echo ? :outgoing : :incoming)
+    @attachments = (@response.attachments || [])
+  end
+
+  def perform
+    ActiveRecord::Base.transaction do
+      build_contact
+      build_message
+    end
+  rescue StandardError => e
+    Raven.capture_exception(e)
+    true
+  end
+
+  private
+
+  def contact
+    @contact ||= @inbox.contact_inboxes.find_by(source_id: @sender_id)&.contact
+  end
+
+  def build_contact
+    return if contact.present?
+
+    @contact = Contact.create!(contact_params.except(:remote_avatar_url))
+    ContactAvatarJob.perform_later(@contact, contact_params[:remote_avatar_url]) if contact_params[:remote_avatar_url]
+    @contact_inbox = ContactInbox.create(contact: contact, inbox: @inbox, source_id: @sender_id)
+  end
+
+  def build_message
+    @message = conversation.messages.create!(message_params)
+    @attachments.each do |attachment|
+      process_attachment(attachment)
+    end
+  end
+
+  def process_attachment(attachment)
+    return if attachment['type'].to_sym == :template
+
+    attachment_obj = @message.attachments.new(attachment_params(attachment).except(:remote_file_url))
+    attachment_obj.save!
+    attach_file(attachment_obj, attachment_params(attachment)[:remote_file_url]) if attachment_params(attachment)[:remote_file_url]
+  end
+
+  def attach_file(attachment, file_url)
+    file_resource = LocalResource.new(file_url)
+    attachment.file.attach(io: file_resource.file, filename: file_resource.filename, content_type: file_resource.encoding)
+  rescue *ExceptionList::URI_EXCEPTIONS => e
+    Rails.logger.info "invalid url #{file_url} : #{e.message}"
+  end
+
+  def conversation
+    @conversation ||= Conversation.find_by(conversation_params) || build_conversation
+  end
+
+  def build_conversation
+    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: @sender_id)
+    Conversation.create!(conversation_params.merge(
+                           contact_inbox_id: @contact_inbox.id
+                         ))
+  end
+
+  def attachment_params(attachment)
+    file_type = attachment['type'].to_sym
+    params = { file_type: file_type, account_id: @message.account_id }
+
+    if [:image, :file, :audio, :video].include? file_type
+      params.merge!(file_type_params(attachment))
+    elsif file_type == :location
+      params.merge!(location_params(attachment))
+    elsif file_type == :fallback
+      params.merge!(fallback_params(attachment))
+    end
+
+    params
+  end
+
+  def file_type_params(attachment)
+    {
+      external_url: attachment['payload']['url'],
+      remote_file_url: attachment['payload']['url']
+    }
+  end
+
+  def location_params(attachment)
+    lat = attachment['payload']['coordinates']['lat']
+    long = attachment['payload']['coordinates']['long']
+    {
+      external_url: attachment['url'],
+      coordinates_lat: lat,
+      coordinates_long: long,
+      fallback_title: attachment['title']
+    }
+  end
+
+  def fallback_params(attachment)
+    {
+      fallback_title: attachment['title'],
+      external_url: attachment['url']
+    }
+  end
+
+  def conversation_params
+    {
+      account_id: @inbox.account_id,
+      inbox_id: @inbox.id,
+      contact_id: contact.id
+    }
+  end
+
+  def message_params
+    {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: @message_type,
+      content: response.content,
+      source_id: response.identifier,
+      sender: @outgoing_echo ? nil : contact
+    }
+  end
+
+  def contact_params
+    begin
+      k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
+      result = k.get_object(@sender_id) || {}
+    rescue StandardError => e
+      result = {}
+      Raven.capture_exception(e)
+    end
+    {
+      name: "#{result['first_name'] || 'John'} #{result['last_name'] || 'Doe'}",
+      account_id: @inbox.account_id,
+      remote_avatar_url: result['profile_pic'] || ''
+    }
+  end
+end

app/builders/messages/incoming_message_builder.rb

@@ -1,2 +0,0 @@
-class Messages::IncomingMessageBuilder < Messages::MessageBuilder
-end

app/builders/messages/message_builder.rb

@@ -1,142 +1,69 @@
-require 'open-uri'
-
-# This class creates both outgoing messages from chatwoot and echo outgoing messages based on the flag `outgoing_echo`
-# Assumptions
-# 1. Incase of an outgoing message which is echo, source_id will NOT be nil,
-#    based on this we are showing "not sent from chatwoot" message in frontend
-#    Hence there is no need to set user_id in message for outgoing echo messages.
-
 class Messages::MessageBuilder
-  attr_reader :response
+  include ::FileTypeHelper
+  attr_reader :message
 
-  def initialize(response, inbox, outgoing_echo = false)
-    @response = response
-    @inbox = inbox
-    @sender_id = (outgoing_echo ? @response.recipient_id : @response.sender_id)
-    @message_type = (outgoing_echo ? :outgoing : :incoming)
+  def initialize(user, conversation, params)
+    @params = params
+    @private = params[:private] || false
+    @conversation = conversation
+    @user = user
+    @message_type = params[:message_type] || 'outgoing'
+    @items = params.to_unsafe_h&.dig(:content_attributes, :items)
+    @attachments = params[:attachments]
+    @in_reply_to = params.to_unsafe_h&.dig(:content_attributes, :in_reply_to)
   end
 
   def perform
-    ActiveRecord::Base.transaction do
-      build_contact
-      build_message
+    @message = @conversation.messages.build(message_params)
+    if @attachments.present?
+      @attachments.each do |uploaded_attachment|
+        attachment = @message.attachments.new(
+          account_id: @message.account_id,
+          file_type: file_type(uploaded_attachment&.content_type)
+        )
+        attachment.file.attach(uploaded_attachment)
+      end
     end
-  rescue StandardError => e
-    Raven.capture_exception(e)
-    true
+    @message.save
+    @message
   end
 
   private
 
-  def contact
-    @contact ||= @inbox.contact_inboxes.find_by(source_id: @sender_id)&.contact
-  end
-
-  def build_contact
-    return if contact.present?
-
-    @contact = Contact.create!(contact_params.except(:remote_avatar_url))
-    avatar_resource = LocalResource.new(contact_params[:remote_avatar_url])
-    @contact.avatar.attach(io: avatar_resource.file, filename: avatar_resource.tmp_filename, content_type: avatar_resource.encoding)
-
-    @contact_inbox = ContactInbox.create(contact: contact, inbox: @inbox, source_id: @sender_id)
-  end
-
-  def build_message
-    @message = conversation.messages.create!(message_params)
-    (response.attachments || []).each do |attachment|
-      attachment_obj = @message.build_attachment(attachment_params(attachment).except(:remote_file_url))
-      attachment_obj.save!
-      attach_file(attachment_obj, attachment_params(attachment)[:remote_file_url]) if attachment_params(attachment)[:remote_file_url]
-    end
-  end
-
-  def attach_file(attachment, file_url)
-    file_resource = LocalResource.new(file_url)
-    attachment.file.attach(io: file_resource.file, filename: file_resource.tmp_filename, content_type: file_resource.encoding)
-  end
-
-  def conversation
-    @conversation ||= Conversation.find_by(conversation_params) || build_conversation
-  end
-
-  def build_conversation
-    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: @sender_id)
-    Conversation.create!(conversation_params.merge(
-                           contact_inbox_id: @contact_inbox.id
-                         ))
-  end
-
-  def attachment_params(attachment)
-    file_type = attachment['type'].to_sym
-    params = { file_type: file_type, account_id: @message.account_id }
-
-    if [:image, :file, :audio, :video].include? file_type
-      params.merge!(file_type_params(attachment))
-    elsif file_type == :location
-      params.merge!(location_params(attachment))
-    elsif file_type == :fallback
-      params.merge!(fallback_params(attachment))
+  def message_type
+    if @conversation.inbox.channel_type != 'Channel::Api' && @message_type == 'incoming'
+      raise StandardError, 'Incoming messages are only allowed in Api inboxes'
     end
 
-    params
+    @message_type
   end
 
-  def file_type_params(attachment)
-    {
-      external_url: attachment['payload']['url'],
-      remote_file_url: attachment['payload']['url']
-    }
+  def sender
+    message_type == 'outgoing' ? (message_sender || @user) : @conversation.contact
   end
 
-  def location_params(attachment)
-    lat = attachment['payload']['coordinates']['lat']
-    long = attachment['payload']['coordinates']['long']
-    {
-      external_url: attachment['url'],
-      coordinates_lat: lat,
-      coordinates_long: long,
-      fallback_title: attachment['title']
-    }
+  def external_created_at
+    @params[:external_created_at].present? ? { external_created_at: @params[:external_created_at] } : {}
   end
 
-  def fallback_params(attachment)
-    {
-      fallback_title: attachment['title'],
-      external_url: attachment['url']
-    }
-  end
+  def message_sender
+    return if @params[:sender_type] != 'AgentBot'
 
-  def conversation_params
-    {
-      account_id: @inbox.account_id,
-      inbox_id: @inbox.id,
-      contact_id: contact.id
-    }
+    AgentBot.where(account_id: [nil, @conversation.account.id]).find_by(id: @params[:sender_id])
   end
 
   def message_params
     {
-      account_id: conversation.account_id,
-      inbox_id: conversation.inbox_id,
-      message_type: @message_type,
-      content: response.content,
-      source_id: response.identifier
-    }
-  end
-
-  def contact_params
-    begin
-      k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
-      result = k.get_object(@sender_id) || {}
-    rescue Exception => e
-      result = {}
-      Raven.capture_exception(e)
-    end
-    {
-      name: "#{result['first_name'] || 'John'} #{result['last_name'] || 'Doe'}",
-      account_id: @inbox.account_id,
-      remote_avatar_url: result['profile_pic'] || ''
-    }
+      account_id: @conversation.account_id,
+      inbox_id: @conversation.inbox_id,
+      message_type: message_type,
+      content: @params[:content],
+      private: @private,
+      sender: sender,
+      content_type: @params[:content_type],
+      items: @items,
+      in_reply_to: @in_reply_to,
+      echo_id: @params[:echo_id]
+    }.merge(external_created_at)
   end
 end

app/builders/messages/outgoing/echo_builder.rb

@@ -1,2 +0,0 @@
-class Messages::Outgoing::EchoBuilder < ::Messages::MessageBuilder
-end

app/builders/messages/outgoing/normal_builder.rb

@@ -1,29 +0,0 @@
-class Messages::Outgoing::NormalBuilder
-  attr_reader :message
-
-  def initialize(user, conversation, params)
-    @content = params[:message]
-    @private = ['1', 'true', 1, true].include? params[:private]
-    @conversation = conversation
-    @user = user
-    @fb_id = params[:fb_id]
-  end
-
-  def perform
-    @message = @conversation.messages.create!(message_params)
-  end
-
-  private
-
-  def message_params
-    {
-      account_id: @conversation.account_id,
-      inbox_id: @conversation.inbox_id,
-      message_type: :outgoing,
-      content: @content,
-      private: @private,
-      user_id: @user.id,
-      source_id: @fb_id
-    }
-  end
-end

app/builders/notification_builder.rb

@@ -0,0 +1,32 @@
+class NotificationBuilder
+  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!]
+
+  def perform
+    return unless user_subscribed_to_notification?
+
+    build_notification
+  end
+
+  private
+
+  def secondary_actor
+    Current.user
+  end
+
+  def user_subscribed_to_notification?
+    notification_setting = user.notification_settings.find_by(account_id: account.id)
+    return true if notification_setting.public_send("email_#{notification_type}?")
+    return true if notification_setting.public_send("push_#{notification_type}?")
+
+    false
+  end
+
+  def build_notification
+    user.notifications.create!(
+      notification_type: notification_type,
+      account: account,
+      primary_actor: primary_actor,
+      secondary_actor: secondary_actor
+    )
+  end
+end

app/builders/notification_subscription_builder.rb

@@ -0,0 +1,30 @@
+class NotificationSubscriptionBuilder
+  pattr_initialize [:params, :user!]
+
+  def perform
+    # if multiple accounts were used to login in same browser
+    move_subscription_to_user if identifier_subscription && identifier_subscription.user_id != user.id
+    build_identifier_subscription if identifier_subscription.blank?
+    identifier_subscription
+  end
+
+  private
+
+  def identifier
+    @identifier ||= params[:subscription_attributes][:endpoint] if params[:subscription_type] == 'browser_push'
+    @identifier ||= params[:subscription_attributes][:device_id] if params[:subscription_type] == 'fcm'
+    @identifier
+  end
+
+  def identifier_subscription
+    @identifier_subscription ||= NotificationSubscription.find_by(identifier: identifier)
+  end
+
+  def move_subscription_to_user
+    @identifier_subscription.update(user_id: user.id)
+  end
+
+  def build_identifier_subscription
+    user.notification_subscriptions.create(params.merge(identifier: identifier))
+  end
+end

app/builders/report_builder.rb

@@ -1,77 +0,0 @@
-class ReportBuilder
-  include CustomExceptions::Report
-
-  # Usage
-  #  rb = ReportBuilder.new a, { metric: 'conversations_count', type: :account, id: 1}
-  #  rb = ReportBuilder.new a, { metric: 'avg_first_response_time', type: :agent, id: 1}
-
-  IDENTITY_MAPPING = {
-    account: AccountIdentity,
-    agent: AgentIdentity
-  }.freeze
-
-  def initialize(account, params)
-    @account = account
-    @params = params
-    @identity = get_identity
-    @start_time, @end_time = validate_times
-  end
-
-  def build
-    metric = @identity.send(@params[:metric])
-    if metric.get.nil?
-      metric.delete
-      result = {}
-    else
-      result = metric.get_padded_range(@start_time, @end_time) || {}
-    end
-    formatted_hash(result)
-  end
-
-  private
-
-  def get_identity
-    identity_class = IDENTITY_MAPPING[@params[:type]]
-    raise InvalidIdentity if identity_class.nil?
-
-    @params[:id] = @account.id if identity_class == AccountIdentity
-    identity_id = @params[:id]
-    raise IdentityNotFound if identity_id.nil?
-
-    tags = identity_class == AccountIdentity ? nil : { account_id: @account.id }
-    identity = identity_class.new(identity_id, tags: tags)
-    raise MetricNotFound if @params[:metric].blank?
-    raise MetricNotFound unless identity.respond_to?(@params[:metric])
-
-    identity
-  end
-
-  def validate_times
-    start_time = @params[:since] || Time.now.end_of_day - 30.days
-    end_time = @params[:until] || Time.now.end_of_day
-    start_time = begin
-                   parse_date_time(start_time)
-                 rescue StandardError
-                   raise(InvalidStartTime)
-                 end
-    end_time = begin
-                 parse_date_time(end_time)
-               rescue StandardError
-                 raise(InvalidEndTime)
-               end
-    [start_time, end_time]
-  end
-
-  def parse_date_time(datetime)
-    return datetime if datetime.is_a?(DateTime)
-    return datetime.to_datetime if datetime.is_a?(Time) || datetime.is_a?(Date)
-
-    DateTime.strptime(datetime, '%s')
-  end
-
-  def formatted_hash(hash)
-    hash.each_with_object([]) do |p, arr|
-      arr << { value: p[1], timestamp: p[0] }
-    end
-  end
-end

app/builders/v2/report_builder.rb

@@ -0,0 +1,101 @@
+class V2::ReportBuilder
+  include DateRangeHelper
+  attr_reader :account, :params
+
+  def initialize(account, params)
+    @account = account
+    @params = params
+  end
+
+  def timeseries
+    send(params[:metric])
+  end
+
+  # For backward compatible with old report
+  def build
+    timeseries.each_with_object([]) do |p, arr|
+      arr << { value: p[1], timestamp: p[0].to_time.to_i }
+    end
+  end
+
+  def summary
+    {
+      conversations_count: conversations_count.values.sum,
+      incoming_messages_count: incoming_messages_count.values.sum,
+      outgoing_messages_count: outgoing_messages_count.values.sum,
+      avg_first_response_time: avg_first_response_time_summary,
+      avg_resolution_time: avg_resolution_time_summary,
+      resolutions_count: resolutions_count.values.sum
+    }
+  end
+
+  private
+
+  def scope
+    return account if params[:type].match?('account')
+    return inbox if params[:type].match?('inbox')
+    return user if params[:type].match?('agent')
+  end
+
+  def inbox
+    @inbox ||= account.inboxes.where(id: params[:id]).first
+  end
+
+  def user
+    @user ||= account.users.where(id: params[:id]).first
+  end
+
+  def conversations_count
+    scope.conversations
+         .group_by_day(:created_at, range: range, default_value: 0)
+         .count
+  end
+
+  # unscoped removes all scopes added to a model previously
+  def incoming_messages_count
+    scope.messages.unscoped.where(account_id: account.id).incoming
+         .group_by_day(:created_at, range: range, default_value: 0)
+         .count
+  end
+
+  def outgoing_messages_count
+    scope.messages.unscoped.where(account_id: account.id).outgoing
+         .group_by_day(:created_at, range: range, default_value: 0)
+         .count
+  end
+
+  def resolutions_count
+    scope.conversations
+         .resolved
+         .group_by_day(:created_at, range: range, default_value: 0)
+         .count
+  end
+
+  def avg_first_response_time
+    scope.events
+         .where(name: 'first_response')
+         .group_by_day(:created_at, range: range, default_value: 0)
+         .average(:value)
+  end
+
+  def avg_resolution_time
+    scope.events.where(name: 'conversation_resolved')
+         .group_by_day(:created_at, range: range, default_value: 0)
+         .average(:value)
+  end
+
+  # Taking average of average is not too accurate
+  # https://en.wikipedia.org/wiki/Simpson's_paradox
+  # TODO: Will optimize this later
+  def avg_resolution_time_summary
+    return 0 if avg_resolution_time.values.empty?
+
+    (avg_resolution_time.values.sum / avg_resolution_time.values.length)
+  end
+
+  def avg_first_response_time_summary
+    return 0 if avg_first_response_time.values.empty?
+
+    (avg_first_response_time.values.sum / avg_first_response_time.values.length)
+  end
+end

app/channels/room_channel.rb

@@ -1,10 +1,47 @@
 class RoomChannel < ApplicationCable::Channel
   def subscribed
-    stream_from params[:pubsub_token]
-    ::OnlineStatusTracker.add_subscription(params[:pubsub_token])
+    ensure_stream
+    current_user
+    current_account
+    update_subscription
+    broadcast_presence
   end
 
-  def unsubscribed
-    ::OnlineStatusTracker.remove_subscription(params[:pubsub_token])
+  def update_presence
+    update_subscription
+    broadcast_presence
+  end
+
+  private
+
+  def broadcast_presence
+    data = { account_id: @current_account.id, users: ::OnlineStatusTracker.get_available_users(@current_account.id) }
+    data[:contacts] = ::OnlineStatusTracker.get_available_contacts(@current_account.id) if @current_user.is_a? User
+    ActionCable.server.broadcast(@pubsub_token, { event: 'presence.update', data: data })
+  end
+
+  def ensure_stream
+    @pubsub_token = params[:pubsub_token]
+    stream_from @pubsub_token
+  end
+
+  def update_subscription
+    ::OnlineStatusTracker.update_presence(@current_account.id, @current_user.class.name, @current_user.id)
+  end
+
+  def current_user
+    @current_user ||= if params[:user_id].blank?
+                        Contact.find_by!(pubsub_token: @pubsub_token)
+                      else
+                        User.find_by!(pubsub_token: @pubsub_token, id: params[:user_id])
+                      end
+  end
+
+  def current_account
+    @current_account ||= if @current_user.is_a? Contact
+                           @current_user.account
+                         else
+                           @current_user.accounts.find(params[:account_id])
+                         end
   end
 end

app/controllers/android_app_controller.rb

@@ -0,0 +1,5 @@
+class AndroidAppController < ApplicationController
+  def assetlinks
+    render layout: false
+  end
+end

app/controllers/api/base_controller.rb

@@ -1,14 +1,23 @@
 class Api::BaseController < ApplicationController
+  include AccessTokenAuthHelper
   respond_to :json
-  before_action :authenticate_user!
+  before_action :authenticate_access_token!, if: :authenticate_by_access_token?
+  before_action :validate_bot_access_token!, if: :authenticate_by_access_token?
+  before_action :authenticate_user!, unless: :authenticate_by_access_token?
 
   private
 
-  def set_conversation
-    @conversation ||= current_account.conversations.find_by(display_id: params[:conversation_id])
+  def authenticate_by_access_token?
+    request.headers[:api_access_token].present? || request.headers[:HTTP_API_ACCESS_TOKEN].present?
   end
 
-  def check_billing_enabled
-    raise ActionController::RoutingError, 'Not Found' unless ENV['BILLING_ENABLED']
+  def check_authorization(model = nil)
+    model ||= controller_name.classify.constantize
+
+    authorize(model)
+  end
+
+  def check_admin_authorization?
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
   end
 end

app/controllers/api/v1/accounts/actions/contact_merges_controller.rb

@@ -1,10 +1,10 @@
-class Api::V1::Actions::ContactMergesController < Api::BaseController
+class Api::V1::Accounts::Actions::ContactMergesController < Api::V1::Accounts::BaseController
   before_action :set_base_contact, only: [:create]
   before_action :set_mergee_contact, only: [:create]
 
   def create
     contact_merge_action = ContactMergeAction.new(
-      account: current_account,
+      account: Current.account,
       base_contact: @base_contact,
       mergee_contact: @mergee_contact
     )
@@ -23,6 +23,6 @@ class Api::V1::Actions::ContactMergesController < Api::BaseController
   end
 
   def contacts
-    @contacts ||= current_account.contacts
+    @contacts ||= Current.account.contacts
   end
 end

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -0,0 +1,35 @@
+class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
+  before_action :current_account
+  before_action :check_authorization
+  before_action :agent_bot, except: [:index, :create]
+
+  def index
+    @agent_bots = AgentBot.where(account_id: [nil, Current.account.id])
+  end
+
+  def show; end
+
+  def create
+    @agent_bot = Current.account.agent_bots.create!(permitted_params)
+  end
+
+  def update
+    @agent_bot.update!(permitted_params)
+  end
+
+  def destroy
+    @agent_bot.destroy
+    head :ok
+  end
+
+  private
+
+  def agent_bot
+    @agent_bot = AgentBot.where(account_id: [nil, Current.account.id]).find(params[:id]) if params[:action] == 'show'
+    @agent_bot ||= Current.account.agent_bots.find(params[:id])
+  end
+
+  def permitted_params
+    params.permit(:name, :description, :outgoing_url)
+  end
+end

app/controllers/api/v1/accounts/agents_controller.rb

@@ -0,0 +1,72 @@
+class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
+  before_action :fetch_agent, except: [:create, :index]
+  before_action :check_authorization
+  before_action :find_user, only: [:create]
+  before_action :create_user, only: [:create]
+  before_action :save_account_user, only: [:create]
+
+  def index
+    @agents = agents
+  end
+
+  def destroy
+    @agent.current_account_user.destroy
+    head :ok
+  end
+
+  def update
+    @agent.update!(agent_params.except(:role))
+    @agent.current_account_user.update!(role: agent_params[:role]) if agent_params[:role]
+    render partial: 'api/v1/models/agent.json.jbuilder', locals: { resource: @agent }
+  end
+
+  def create
+    render partial: 'api/v1/models/agent.json.jbuilder', locals: { resource: @user }
+  end
+
+  private
+
+  def check_authorization
+    super(User)
+  end
+
+  def fetch_agent
+    @agent = agents.find(params[:id])
+  end
+
+  def find_user
+    @user =  User.find_by(email: new_agent_params[:email])
+  end
+
+  # TODO: move this to a builder and combine the save account user method into a builder
+  # ensure the account user association is also created in a single transaction
+  def create_user
+    return if @user
+
+    @user = User.create!(new_agent_params.slice(:email, :name, :password, :password_confirmation))
+  end
+
+  def save_account_user
+    AccountUser.create!(
+      account_id: Current.account.id,
+      user_id: @user.id,
+      role: new_agent_params[:role],
+      inviter_id: current_user.id
+    )
+  end
+
+  def agent_params
+    params.require(:agent).permit(:email, :name, :role)
+  end
+
+  def new_agent_params
+    # intial string ensures the password requirements are met
+    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
+    params.require(:agent).permit(:email, :name, :role)
+          .merge!(password: temp_password, password_confirmation: temp_password, inviter: current_user)
+  end
+
+  def agents
+    @agents ||= Current.account.users.order_by_full_name.includes({ avatar_attachment: [:blob] })
+  end
+end

app/controllers/api/v1/accounts/base_controller.rb

@@ -0,0 +1,32 @@
+class Api::V1::Accounts::BaseController < Api::BaseController
+  include SwitchLocale
+  before_action :current_account
+  around_action :switch_locale_using_account_locale
+
+  private
+
+  def current_account
+    @current_account ||= ensure_current_account
+    Current.account = @current_account
+  end
+
+  def ensure_current_account
+    account = Account.find(params[:account_id])
+    if current_user
+      account_accessible_for_user?(account)
+    elsif @resource&.is_a?(AgentBot)
+      account_accessible_for_bot?(account)
+    end
+    account
+  end
+
+  def account_accessible_for_user?(account)
+    @current_account_user = account.account_users.find_by(user_id: current_user.id)
+    Current.account_user = @current_account_user
+    render_unauthorized('You are not authorized to access this account') unless @current_account_user
+  end
+
+  def account_accessible_for_bot?(account)
+    render_unauthorized('You are not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
+  end
+end

app/controllers/api/v1/accounts/callbacks_controller.rb

@@ -1,28 +1,28 @@
-require 'rest-client'
-require 'telegram/bot'
-class Api::V1::CallbacksController < Api::BaseController
+class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
   before_action :inbox, only: [:reauthorize_page]
 
   def register_facebook_page
     user_access_token = params[:user_access_token]
     page_access_token = params[:page_access_token]
-    page_name = params[:page_name]
     page_id = params[:page_id]
     inbox_name = params[:inbox_name]
-    facebook_channel = current_account.facebook_pages.create!(
-      name: page_name, page_id: page_id, user_access_token: user_access_token,
-      page_access_token: page_access_token
-    )
-    set_avatar(facebook_channel, page_id)
-    inbox = current_account.inboxes.create!(name: inbox_name, channel: facebook_channel)
-    render json: inbox
+    ActiveRecord::Base.transaction do
+      facebook_channel = Current.account.facebook_pages.create!(
+        page_id: page_id, user_access_token: user_access_token,
+        page_access_token: page_access_token
+      )
+      @facebook_inbox = Current.account.inboxes.create!(name: inbox_name, channel: facebook_channel)
+      set_avatar(@facebook_inbox, page_id)
+    rescue StandardError => e
+      Rails.logger.info e
+    end
   end
 
-  def get_facebook_pages
+  def facebook_pages
     @page_details = mark_already_existing_facebook_pages(fb_object.get_connections('me', 'accounts'))
   end
 
-  # get params[:inbox_id], current_account, params[:omniauth_token]
+  # get params[:inbox_id], current_account. params[:omniauth_token]
   def reauthorize_page
     if @inbox&.facebook?
       fb_page_id = @inbox.channel.page_id
@@ -30,7 +30,7 @@ class Api::V1::CallbacksController < Api::BaseController
 
       if (page_detail = (page_details || []).detect { |page| fb_page_id == page['id'] })
         update_fb_page(fb_page_id, page_detail['access_token'])
-        return head :ok
+        render and return
       end
     end
 
@@ -40,17 +40,17 @@ class Api::V1::CallbacksController < Api::BaseController
   private
 
   def inbox
-    @inbox = current_account.inboxes.find_by(id: params[:inbox_id])
+    @inbox = Current.account.inboxes.find_by(id: params[:inbox_id])
   end
 
   def update_fb_page(fb_page_id, access_token)
-    get_fb_page(fb_page_id)&.update!(
-      user_access_token: @user_access_token, page_access_token: access_token
-    )
+    fb_page = get_fb_page(fb_page_id)
+    fb_page&.update!(user_access_token: @user_access_token, page_access_token: access_token)
+    fb_page&.reauthorized!
   end
 
   def get_fb_page(fb_page_id)
-    current_account.facebook_pages.find_by(page_id: fb_page_id)
+    Current.account.facebook_pages.find_by(page_id: fb_page_id)
   end
 
   def fb_object
@@ -61,24 +61,28 @@ class Api::V1::CallbacksController < Api::BaseController
   def long_lived_token(omniauth_token)
     koala = Koala::Facebook::OAuth.new(ENV['FB_APP_ID'], ENV['FB_APP_SECRET'])
     koala.exchange_access_token_info(omniauth_token)['access_token']
+  rescue StandardError => e
+    Rails.logger.info e
   end
 
   def mark_already_existing_facebook_pages(data)
     return [] if data.empty?
 
     data.inject([]) do |result, page_detail|
-      current_account.facebook_pages.exists?(page_id: page_detail['id']) ? page_detail.merge!(exists: true) : page_detail.merge!(exists: false)
+      page_detail[:exists] = Current.account.facebook_pages.exists?(page_id: page_detail['id']) ? true : false
       result << page_detail
     end
   end
 
-  def set_avatar(facebook_channel, page_id)
+  def set_avatar(facebook_inbox, page_id)
     uri = get_avatar_url(page_id)
 
     return unless uri
 
     avatar_resource = LocalResource.new(uri)
-    facebook_channel.avatar.attach(io: avatar_resource.file, filename: avatar_resource.tmp_filename, content_type: avatar_resource.encoding)
+    facebook_inbox.avatar.attach(io: avatar_resource.file, filename: avatar_resource.tmp_filename, content_type: avatar_resource.encoding)
+  rescue *ExceptionList::URI_EXCEPTIONS => e
+    Rails.logger.info "invalid url #{file_url} : #{e.message}"
   end
 
   def get_avatar_url(page_id)
@@ -90,11 +94,12 @@ class Api::V1::CallbacksController < Api::BaseController
         response = uri.open(redirect: false)
       rescue OpenURI::HTTPRedirect => e
         uri = e.uri # assigned from the "Location" response header
-        retry if (tries -= 1) > 0
+        retry if (tries -= 1).positive?
         raise
       end
       pic_url = response.base_uri.to_s
     rescue StandardError => e
+      Rails.logger.debug "Rescued: #{e.inspect}"
       pic_url = nil
     end
     pic_url

app/controllers/api/v1/accounts/campaigns_controller.rb

@@ -0,0 +1,34 @@
+class Api::V1::Accounts::CampaignsController < Api::V1::Accounts::BaseController
+  before_action :campaign, except: [:index, :create]
+  before_action :check_authorization
+
+  def index
+    @campaigns = Current.account.campaigns
+  end
+
+  def create
+    @campaign = Current.account.campaigns.create!(campaign_params)
+  end
+
+  def destroy
+    @campaign.destroy
+    head :ok
+  end
+
+  def show; end
+
+  def update
+    @campaign.update(campaign_params)
+  end
+
+  private
+
+  def campaign
+    @campaign ||= Current.account.campaigns.find_by(display_id: params[:id])
+  end
+
+  def campaign_params
+    params.require(:campaign).permit(:title, :description, :message, :enabled, :inbox_id, :sender_id,
+                                     :scheduled_at, audience: [:type, :id], trigger_rules: {})
+  end
+end

app/controllers/api/v1/accounts/canned_responses_controller.rb

@@ -1,4 +1,4 @@
-class Api::V1::CannedResponsesController < Api::BaseController
+class Api::V1::Accounts::CannedResponsesController < Api::V1::Accounts::BaseController
   before_action :fetch_canned_response, only: [:update, :destroy]
 
   def index
@@ -6,7 +6,7 @@ class Api::V1::CannedResponsesController < Api::BaseController
   end
 
   def create
-    @canned_response = current_account.canned_responses.new(canned_response_params)
+    @canned_response = Current.account.canned_responses.new(canned_response_params)
     @canned_response.save!
     render json: @canned_response
   end
@@ -24,7 +24,7 @@ class Api::V1::CannedResponsesController < Api::BaseController
   private
 
   def fetch_canned_response
-    @canned_response = current_account.canned_responses.find(params[:id])
+    @canned_response = Current.account.canned_responses.find(params[:id])
   end
 
   def canned_response_params
@@ -33,9 +33,9 @@ class Api::V1::CannedResponsesController < Api::BaseController
 
   def canned_responses
     if params[:search]
-      current_account.canned_responses.where('short_code ILIKE ?', "#{params[:search]}%")
+      Current.account.canned_responses.where('short_code ILIKE ?', "#{params[:search]}%")
     else
-      current_account.canned_responses
+      Current.account.canned_responses
     end
   end
 end

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -0,0 +1,57 @@
+class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts::BaseController
+  before_action :authorize_request
+
+  def create
+    ActiveRecord::Base.transaction do
+      authenticate_twilio
+      build_inbox
+      setup_webhooks if @twilio_channel.sms?
+    rescue Twilio::REST::TwilioError => e
+      render_could_not_create_error(e.message)
+    rescue StandardError => e
+      render_could_not_create_error(e.message)
+    end
+  end
+
+  private
+
+  def authorize_request
+    authorize ::Inbox
+  end
+
+  def authenticate_twilio
+    client = Twilio::REST::Client.new(permitted_params[:account_sid], permitted_params[:auth_token])
+    client.messages.list(limit: 1)
+  end
+
+  def setup_webhooks
+    ::Twilio::WebhookSetupService.new(inbox: @inbox).perform
+  end
+
+  def phone_number
+    medium == 'sms' ? permitted_params[:phone_number] : "whatsapp:#{permitted_params[:phone_number]}"
+  end
+
+  def medium
+    permitted_params[:medium]
+  end
+
+  def build_inbox
+    @twilio_channel = Current.account.twilio_sms.create!(
+      account_sid: permitted_params[:account_sid],
+      auth_token: permitted_params[:auth_token],
+      phone_number: phone_number,
+      medium: medium
+    )
+    @inbox = Current.account.inboxes.create(
+      name: permitted_params[:name],
+      channel: @twilio_channel
+    )
+  end
+
+  def permitted_params
+    params.require(:twilio_channel).permit(
+      :account_id, :phone_number, :account_sid, :auth_token, :name, :medium
+    )
+  end
+end

app/controllers/api/v1/accounts/contacts/contact_inboxes_controller.rb

@@ -0,0 +1,20 @@
+class Api::V1::Accounts::Contacts::ContactInboxesController < Api::V1::Accounts::BaseController
+  before_action :ensure_contact
+  before_action :ensure_inbox, only: [:create]
+
+  def create
+    source_id = params[:source_id] || SecureRandom.uuid
+    @contact_inbox = ContactInbox.create!(contact: @contact, inbox: @inbox, source_id: source_id)
+  end
+
+  private
+
+  def ensure_inbox
+    @inbox = Current.account.inboxes.find(params[:inbox_id])
+    authorize @inbox, :show?
+  end
+
+  def ensure_contact
+    @contact = Current.account.contacts.find(params[:contact_id])
+  end
+end

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -0,0 +1,21 @@
+class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::BaseController
+  def index
+    @conversations = Current.account.conversations.includes(
+      :assignee, :contact, :inbox, :taggings
+    ).where(inbox_id: inbox_ids, contact_id: permitted_params[:contact_id])
+  end
+
+  private
+
+  def inbox_ids
+    if Current.user.administrator? || Current.user.agent?
+      Current.user.assigned_inboxes.pluck(:id)
+    else
+      []
+    end
+  end
+
+  def permitted_params
+    params.permit(:contact_id)
+  end
+end

app/controllers/api/v1/accounts/contacts/labels_controller.rb

@@ -0,0 +1,13 @@
+class Api::V1::Accounts::Contacts::LabelsController < Api::V1::Accounts::BaseController
+  include LabelConcern
+
+  private
+
+  def model
+    @model ||= Current.account.contacts.find(permitted_params[:contact_id])
+  end
+
+  def permitted_params
+    params.permit(:contact_id, labels: [])
+  end
+end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -0,0 +1,123 @@
+class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
+  include Sift
+
+  sort_on :email, type: :string
+  sort_on :name, type: :string
+  sort_on :phone_number, type: :string
+  sort_on :last_activity_at, type: :datetime
+
+  RESULTS_PER_PAGE = 15
+
+  before_action :check_authorization
+  before_action :set_current_page, only: [:index, :active, :search]
+  before_action :fetch_contact, only: [:show, :update, :contactable_inboxes]
+
+  def index
+    @contacts_count = resolved_contacts.count
+    @contacts = fetch_contacts_with_conversation_count(resolved_contacts)
+  end
+
+  def search
+    render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return
+
+    contacts = resolved_contacts.where(
+      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search',
+      search: "%#{params[:q]}%"
+    )
+    @contacts_count = contacts.count
+    @contacts = fetch_contacts_with_conversation_count(contacts)
+  end
+
+  def import
+    ActiveRecord::Base.transaction do
+      import = Current.account.data_imports.create!(data_type: 'contacts')
+      import.import_file.attach(params[:import_file])
+    end
+    head :ok
+  end
+
+  # returns online contacts
+  def active
+    contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
+                  .get_available_contact_ids(Current.account.id))
+    @contacts_count = contacts.count
+    @contacts = contacts.page(@current_page)
+  end
+
+  def show; end
+
+  def contactable_inboxes
+    @all_contactable_inboxes = Contacts::ContactableInboxesService.new(contact: @contact).get
+    @contactable_inboxes = @all_contactable_inboxes.select { |contactable_inbox| policy(contactable_inbox[:inbox]).show? }
+  end
+
+  def create
+    ActiveRecord::Base.transaction do
+      @contact = Current.account.contacts.new(contact_params)
+      @contact.save!
+      @contact_inbox = build_contact_inbox
+    end
+  end
+
+  def update
+    @contact.assign_attributes(contact_update_params)
+    @contact.save!
+  rescue ActiveRecord::RecordInvalid => e
+    render json: {
+      message: e.record.errors.full_messages.join(', '),
+      contact: Current.account.contacts.find_by(email: contact_params[:email])
+    }, status: :unprocessable_entity
+  end
+
+  private
+
+  # TODO: Move this to a finder class
+  def resolved_contacts
+    return @resolved_contacts if @resolved_contacts
+
+    @resolved_contacts = Current.account.contacts
+                                .where.not(email: [nil, ''])
+                                .or(Current.account.contacts.where.not(phone_number: [nil, '']))
+    @resolved_contacts = @resolved_contacts.tagged_with(params[:labels], any: true) if params[:labels].present?
+    @resolved_contacts
+  end
+
+  def set_current_page
+    @current_page = params[:page] || 1
+  end
+
+  def fetch_contacts_with_conversation_count(contacts)
+    filtrate(contacts).left_outer_joins(:conversations)
+                      .select('contacts.*, COUNT(conversations.id) as conversations_count')
+                      .group('contacts.id')
+                      .includes([{ avatar_attachment: [:blob] }, { contact_inboxes: [:inbox] }])
+                      .page(@current_page).per(RESULTS_PER_PAGE)
+  end
+
+  def build_contact_inbox
+    return if params[:inbox_id].blank?
+
+    inbox = Current.account.inboxes.find(params[:inbox_id])
+    source_id = params[:source_id] || SecureRandom.uuid
+    ContactInbox.create(contact: @contact, inbox: inbox, source_id: source_id)
+  end
+
+  def contact_params
+    params.require(:contact).permit(:name, :email, :phone_number, additional_attributes: {}, custom_attributes: {})
+  end
+
+  def contact_custom_attributes
+    return @contact.custom_attributes.merge(contact_params[:custom_attributes]) if contact_params[:custom_attributes]
+
+    @contact.custom_attributes
+  end
+
+  def contact_update_params
+    # we want the merged custom attributes not the original one
+    contact_params.except(:custom_attributes).merge({ custom_attributes: contact_custom_attributes })
+  end
+
+  def fetch_contact
+    @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
+  end
+end

app/controllers/api/v1/accounts/conversations/assignments_controller.rb

@@ -0,0 +1,20 @@
+class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Accounts::Conversations::BaseController
+  # assigns agent/team to a conversation
+  def create
+    set_assignee
+    render json: @assignee
+  end
+
+  private
+
+  def set_assignee
+    # if params[:assignee_id] is not a valid id, it will set to nil, hence unassigning the conversation
+    if params.key?(:assignee_id)
+      @assignee = Current.account.users.find_by(id: params[:assignee_id])
+      @conversation.update_assignee(@assignee)
+    elsif params.key?(:team_id)
+      @assignee = Current.account.teams.find_by(id: params[:team_id])
+      @conversation.update!(team: @assignee)
+    end
+  end
+end

app/controllers/api/v1/accounts/conversations/base_controller.rb

@@ -0,0 +1,10 @@
+class Api::V1::Accounts::Conversations::BaseController < Api::V1::Accounts::BaseController
+  before_action :conversation
+
+  private
+
+  def conversation
+    @conversation ||= Current.account.conversations.find_by(display_id: params[:conversation_id])
+    authorize @conversation.inbox, :show?
+  end
+end

app/controllers/api/v1/accounts/conversations/labels_controller.rb

@@ -0,0 +1,13 @@
+class Api::V1::Accounts::Conversations::LabelsController < Api::V1::Accounts::Conversations::BaseController
+  include LabelConcern
+
+  private
+
+  def model
+    @model ||= @conversation
+  end
+
+  def permitted_params
+    params.permit(:conversation_id, labels: [])
+  end
+end

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -0,0 +1,34 @@
+class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::Conversations::BaseController
+  def index
+    @messages = message_finder.perform
+  end
+
+  def create
+    user = Current.user || @resource
+    mb = Messages::MessageBuilder.new(user, @conversation, params)
+    @message = mb.perform
+  rescue StandardError => e
+    render_could_not_create_error(e.message)
+  end
+
+  def destroy
+    ActiveRecord::Base.transaction do
+      message.update!(content: I18n.t('conversations.messages.deleted'), deleted: true)
+      message.attachments.destroy_all
+    end
+  end
+
+  private
+
+  def message
+    @message ||= @conversation.messages.find(permitted_params[:id])
+  end
+
+  def message_finder
+    @message_finder ||= MessageFinder.new(@conversation, params)
+  end
+
+  def permitted_params
+    params.permit(:id)
+  end
+end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -0,0 +1,121 @@
+class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseController
+  include Events::Types
+
+  before_action :conversation, except: [:index, :meta, :search, :create]
+  before_action :contact_inbox, only: [:create]
+
+  def index
+    result = conversation_finder.perform
+    @conversations = result[:conversations]
+    @conversations_count = result[:count]
+  end
+
+  def meta
+    result = conversation_finder.perform
+    @conversations_count = result[:count]
+  end
+
+  def search
+    result = conversation_finder.perform
+    @conversations = result[:conversations]
+    @conversations_count = result[:count]
+  end
+
+  def create
+    ActiveRecord::Base.transaction do
+      @conversation = ::Conversation.create!(conversation_params)
+      Messages::MessageBuilder.new(Current.user, @conversation, params[:message]).perform if params[:message].present?
+    end
+  end
+
+  def show; end
+
+  def mute
+    @conversation.mute!
+    head :ok
+  end
+
+  def unmute
+    @conversation.unmute!
+    head :ok
+  end
+
+  def transcript
+    render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank?
+
+    ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later
+    head :ok
+  end
+
+  def toggle_status
+    if params[:status]
+      @conversation.status = params[:status]
+      @status = @conversation.save
+    else
+      @status = @conversation.toggle_status
+    end
+  end
+
+  def toggle_typing_status
+    case params[:typing_status]
+    when 'on'
+      trigger_typing_event(CONVERSATION_TYPING_ON)
+    when 'off'
+      trigger_typing_event(CONVERSATION_TYPING_OFF)
+    end
+    head :ok
+  end
+
+  def update_last_seen
+    @conversation.agent_last_seen_at = DateTime.now.utc
+    @conversation.save!
+  end
+
+  private
+
+  def trigger_typing_event(event)
+    user = current_user.presence || @resource
+    Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: @conversation, user: user)
+  end
+
+  def conversation
+    @conversation ||= Current.account.conversations.find_by!(display_id: params[:id])
+    authorize @conversation.inbox, :show?
+  end
+
+  def contact_inbox
+    @contact_inbox = build_contact_inbox
+
+    @contact_inbox ||= ::ContactInbox.find_by!(source_id: params[:source_id])
+    authorize @contact_inbox.inbox, :show?
+  end
+
+  def build_contact_inbox
+    return if params[:contact_id].blank? || params[:inbox_id].blank?
+
+    inbox = Current.account.inboxes.find(params[:inbox_id])
+    authorize inbox, :show?
+
+    ContactInboxBuilder.new(
+      contact_id: params[:contact_id],
+      inbox_id: inbox.id,
+      source_id: params[:source_id]
+    ).perform
+  end
+
+  def conversation_params
+    additional_attributes = params[:additional_attributes]&.permit! || {}
+    status = params[:status].present? ? { status: params[:status] } : {}
+    {
+      account_id: Current.account.id,
+      inbox_id: @contact_inbox.inbox_id,
+      contact_id: @contact_inbox.contact_id,
+      contact_inbox_id: @contact_inbox.id,
+      additional_attributes: additional_attributes
+    }.merge(status)
+  end
+
+  def conversation_finder
+    @conversation_finder ||= ConversationFinder.new(current_user, params)
+  end
+end

app/controllers/api/v1/accounts/csat_survey_responses_controller.rb

@@ -0,0 +1,44 @@
+class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::BaseController
+  include Sift
+  include DateRangeHelper
+
+  RESULTS_PER_PAGE = 25
+
+  before_action :check_authorization
+  before_action :set_csat_survey_responses, only: [:index, :metrics]
+  before_action :set_current_page, only: [:index]
+  before_action :set_current_page_surveys, only: [:index]
+  before_action :set_total_sent_messages_count, only: [:metrics]
+
+  sort_on :created_at, type: :datetime
+
+  def index; end
+
+  def metrics
+    @total_count = @csat_survey_responses.count
+    @ratings_count = @csat_survey_responses.group(:rating).count
+  end
+
+  private
+
+  def set_total_sent_messages_count
+    @csat_messages = Current.account.messages.input_csat
+    @csat_messages = @csat_messages.where(created_at: range) if range.present?
+    @total_sent_messages_count = @csat_messages.count
+  end
+
+  def set_csat_survey_responses
+    @csat_survey_responses = filtrate(
+      Current.account.csat_survey_responses.includes([:conversation, :assigned_agent, :contact])
+    )
+    @csat_survey_responses = @csat_survey_responses.where(created_at: range) if range.present?
+  end
+
+  def set_current_page_surveys
+    @csat_survey_responses = @csat_survey_responses.page(@current_page).per(RESULTS_PER_PAGE)
+  end
+
+  def set_current_page
+    @current_page = params[:page] || 1
+  end
+end

app/controllers/api/v1/accounts/custom_filters_controller.rb

@@ -0,0 +1,49 @@
+class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
+  before_action :fetch_custom_filters, except: [:create]
+  before_action :fetch_custom_filter, only: [:show, :update, :destroy]
+  DEFAULT_FILTER_TYPE = 'conversation'.freeze
+
+  def index; end
+
+  def show; end
+
+  def create
+    @custom_filter = current_user.custom_filters.create!(
+      permitted_payload.merge(account_id: Current.account.id)
+    )
+  end
+
+  def update
+    @custom_filter.update!(permitted_payload)
+  end
+
+  def destroy
+    @custom_filter.destroy
+    head :no_content
+  end
+
+  private
+
+  def fetch_custom_filters
+    @custom_filters = current_user.custom_filters.where(
+      account_id: Current.account.id,
+      filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
+    )
+  end
+
+  def fetch_custom_filter
+    @custom_filter = @custom_filters.find(permitted_params[:id])
+  end
+
+  def permitted_payload
+    params.require(:custom_filter).permit(
+      :name,
+      :filter_type,
+      query: {}
+    )
+  end
+
+  def permitted_params
+    params.permit(:id, :filter_type)
+  end
+end

app/controllers/api/v1/accounts/inbox_members_controller.rb

@@ -0,0 +1,50 @@
+class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseController
+  before_action :fetch_inbox, only: [:create, :show]
+  before_action :current_agents_ids, only: [:create]
+
+  def create
+    authorize @inbox, :create?
+    begin
+      # update also done via same action
+      update_agents_list
+      head :ok
+    rescue StandardError => e
+      Rails.logger.debug "Rescued: #{e.inspect}"
+      render_could_not_create_error('Could not add agents to inbox')
+    end
+  end
+
+  def show
+    authorize @inbox, :show?
+    @agents = Current.account.users.where(id: @inbox.members.select(:user_id))
+  end
+
+  private
+
+  def update_agents_list
+    # get all the user_ids which the inbox currently has as members.
+    # get the list of  user_ids from params
+    # the missing ones are the agents which are to be deleted from the inbox
+    # the new ones are the agents which are to be added to the inbox
+    ActiveRecord::Base.transaction do
+      agents_to_be_added_ids.each { |user_id| @inbox.add_member(user_id) }
+      agents_to_be_removed_ids.each { |user_id| @inbox.remove_member(user_id) }
+    end
+  end
+
+  def agents_to_be_added_ids
+    params[:user_ids] - @current_agents_ids
+  end
+
+  def agents_to_be_removed_ids
+    @current_agents_ids - params[:user_ids]
+  end
+
+  def current_agents_ids
+    @current_agents_ids = @inbox.members.pluck(:id)
+  end
+
+  def fetch_inbox
+    @inbox = Current.account.inboxes.find(params[:inbox_id])
+  end
+end

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -0,0 +1,111 @@
+class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
+  before_action :fetch_inbox, except: [:index, :create]
+  before_action :fetch_agent_bot, only: [:set_agent_bot]
+  before_action :check_authorization
+
+  def index
+    @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
+  end
+
+  def assignable_agents
+    @assignable_agents = (Current.account.users.where(id: @inbox.members.select(:user_id)) + Current.account.administrators).uniq
+  end
+
+  def campaigns
+    @campaigns = @inbox.campaigns
+  end
+
+  def create
+    ActiveRecord::Base.transaction do
+      channel = create_channel
+      @inbox = Current.account.inboxes.build(
+        name: permitted_params[:name],
+        greeting_message: permitted_params[:greeting_message],
+        greeting_enabled: permitted_params[:greeting_enabled],
+        channel: channel
+      )
+      @inbox.avatar.attach(permitted_params[:avatar])
+      @inbox.save!
+    end
+  end
+
+  def update
+    @inbox.update(inbox_update_params.except(:channel))
+    @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
+    return unless @inbox.channel.is_a?(Channel::WebWidget) && inbox_update_params[:channel].present?
+
+    @inbox.channel.update!(inbox_update_params[:channel])
+    update_channel_feature_flags
+  end
+
+  def agent_bot
+    @agent_bot = @inbox.agent_bot
+  end
+
+  def set_agent_bot
+    if @agent_bot
+      agent_bot_inbox = @inbox.agent_bot_inbox || AgentBotInbox.new(inbox: @inbox)
+      agent_bot_inbox.agent_bot = @agent_bot
+      agent_bot_inbox.save!
+    elsif @inbox.agent_bot_inbox.present?
+      @inbox.agent_bot_inbox.destroy!
+    end
+    head :ok
+  end
+
+  def destroy
+    @inbox.destroy
+    head :ok
+  end
+
+  private
+
+  def fetch_inbox
+    @inbox = Current.account.inboxes.find(params[:id])
+    authorize @inbox, :show?
+  end
+
+  def fetch_agent_bot
+    @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
+  end
+
+  def create_channel
+    case permitted_params[:channel][:type]
+    when 'web_widget'
+      Current.account.web_widgets.create!(permitted_params[:channel].except(:type))
+    when 'api'
+      Current.account.api_channels.create!(permitted_params[:channel].except(:type))
+    when 'email'
+      Current.account.email_channels.create!(permitted_params[:channel].except(:type))
+    end
+  end
+
+  def update_channel_feature_flags
+    return unless inbox_update_params[:channel].key? :selected_feature_flags
+
+    @inbox.channel.selected_feature_flags = inbox_update_params[:channel][:selected_feature_flags]
+    @inbox.channel.save!
+  end
+
+  def permitted_params
+    params.permit(:id, :avatar, :name, :greeting_message, :greeting_enabled, :enable_email_collect, :csat_survey_enabled, channel:
+      [:type, :website_url, :widget_color, :welcome_title, :welcome_tagline, :webhook_url, :email, :reply_time])
+  end
+
+  def inbox_update_params
+    params.permit(:enable_auto_assignment, :enable_email_collect, :name, :avatar, :greeting_message, :greeting_enabled, :csat_survey_enabled,
+                  :working_hours_enabled, :out_of_office_message, :timezone,
+                  channel: [
+                    :website_url,
+                    :widget_color,
+                    :welcome_title,
+                    :welcome_tagline,
+                    :webhook_url,
+                    :email,
+                    :reply_time,
+                    :pre_chat_form_enabled,
+                    { pre_chat_form_options: [:pre_chat_message, :require_email] },
+                    { selected_feature_flags: [] }
+                  ])
+  end
+end

app/controllers/api/v1/accounts/integrations/apps_controller.rb

@@ -0,0 +1,19 @@
+class Api::V1::Accounts::Integrations::AppsController < Api::V1::Accounts::BaseController
+  before_action :check_admin_authorization?
+  before_action :fetch_apps, only: [:index]
+  before_action :fetch_app, only: [:show]
+
+  def index; end
+
+  def show; end
+
+  private
+
+  def fetch_apps
+    @apps = Integrations::App.all.select(&:active?)
+  end
+
+  def fetch_app
+    @app = Integrations::App.find(id: params[:id])
+  end
+end

app/controllers/api/v1/accounts/integrations/hooks_controller.rb

@@ -0,0 +1,31 @@
+class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::BaseController
+  before_action :fetch_hook, only: [:update, :destroy]
+  before_action :check_authorization
+
+  def create
+    @hook = Current.account.hooks.create!(permitted_params)
+  end
+
+  def update
+    @hook.update!(permitted_params.slice(:status, :settings))
+  end
+
+  def destroy
+    @hook.destroy
+    head :ok
+  end
+
+  private
+
+  def fetch_hook
+    @hook = Current.account.hooks.find(params[:id])
+  end
+
+  def check_authorization
+    authorize(:hook)
+  end
+
+  def permitted_params
+    params.require(:hook).permit(:app_id, :inbox_id, :status, settings: {})
+  end
+end