fix: Lograge issue on non api pages (#10193)

This PR addresses several issues related to logging:

- Enabling Lograge broke certain non-API URLs, such as password reset.
This occurred due to the user ID tagging we had in Lograge, which has
now been limited to API pages only.
- Disabled the start and done logs in Sidekiq.
- Investigated why Sidekiq logs weren’t being output as JSON. This is
due to the use of ActiveJob instead of Sidekiq for the job base classes.

**Potential Options for Converting ActiveJob Logs to JSON:**
- https://glozer.rocks/ojb
- https://learnedreverie.medium.com/activejob-logs-as-json-6912403d8c81
- https://github.com/roidrage/lograge/pull/226

Gemfile

@@ -96,12 +96,12 @@ gem 'koala'
 # slack client
 gem 'slack-ruby-client', '~> 2.2.0'
 # for dialogflow integrations
-gem 'google-cloud-dialogflow-v2'
+gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
 # Translate integrations
 # 'google-cloud-translate' gem depends on faraday 2.0 version
 # this dependency breaks the slack-ruby-client gem
-gem 'google-cloud-translate-v3'
+gem 'google-cloud-translate-v3', '>= 0.7.0'
 
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
@@ -165,7 +165,7 @@ gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
 gem 'omniauth', '>= 2.1.2'
-gem 'omniauth-google-oauth2', '>= 1.1.2'
+gem 'omniauth-google-oauth2', '>= 1.1.3'
 gem 'omniauth-rails_csrf_protection', '~> 1.0', '>= 1.0.2'
 
 ## Gems for reponse bot
@@ -200,7 +200,7 @@ group :development do
   gem 'rack-mini-profiler', '>= 3.2.0', require: false
   gem 'stackprof'
   # Should install the associated chrome extension to view query logs
-  gem 'meta_request', '>= 0.8.0'
+  gem 'meta_request', '>= 0.8.3'
 end
 
 group :test do
@@ -228,7 +228,7 @@ group :development, :test do
   gem 'mock_redis'
   gem 'pry-rails'
   gem 'rspec_junit_formatter'
-  gem 'rspec-rails', '>= 6.1.4'
+  gem 'rspec-rails', '>= 6.1.5'
   gem 'rubocop', require: false
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false

Gemfile.lock

@@ -169,7 +169,7 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.3.3)
+    concurrent-ruby (1.3.4)
     connection_pool (2.4.1)
     crack (1.0.0)
       bigdecimal
@@ -230,7 +230,7 @@ GEM
       ruby2_keywords
     email_reply_trimmer (0.1.13)
     erubi (1.13.0)
-    et-orbi (1.2.7)
+    et-orbi (1.2.11)
       tzinfo
     execjs (2.8.1)
     facebook-messenger (2.0.1)
@@ -257,7 +257,7 @@ GEM
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
-    faraday-retry (2.1.0)
+    faraday-retry (2.2.1)
       faraday (~> 2.0)
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
@@ -268,10 +268,10 @@ GEM
       rake
     flag_shih_tzu (0.3.23)
     foreman (0.87.2)
-    fugit (1.9.0)
-      et-orbi (~> 1, >= 1.2.7)
+    fugit (1.11.1)
+      et-orbi (~> 1, >= 1.2.11)
       raabro (~> 1.4)
-    gapic-common (0.18.0)
+    gapic-common (0.20.0)
       faraday (>= 1.9, < 3.a)
       faraday-retry (>= 1.0, < 3.a)
       google-protobuf (~> 3.14)
@@ -301,15 +301,15 @@ GEM
     google-cloud-core (1.6.0)
       google-cloud-env (~> 1.0)
       google-cloud-errors (~> 1.0)
-    google-cloud-dialogflow-v2 (0.23.0)
-      gapic-common (>= 0.18.0, < 2.a)
+    google-cloud-dialogflow-v2 (0.31.0)
+      gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
       google-cloud-location (>= 0.4, < 2.a)
     google-cloud-env (1.6.0)
       faraday (>= 0.17.3, < 3.0)
     google-cloud-errors (1.3.1)
-    google-cloud-location (0.4.0)
-      gapic-common (>= 0.17.1, < 2.a)
+    google-cloud-location (0.6.0)
+      gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
     google-cloud-storage (1.44.0)
       addressable (~> 2.8)
@@ -319,17 +319,17 @@ GEM
       google-cloud-core (~> 1.6)
       googleauth (>= 0.16.2, < 2.a)
       mini_mime (~> 1.0)
-    google-cloud-translate-v3 (0.6.0)
-      gapic-common (>= 0.17.1, < 2.a)
+    google-cloud-translate-v3 (0.10.0)
+      gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.3)
-    google-protobuf (3.25.3-arm64-darwin)
-    google-protobuf (3.25.3-x86_64-darwin)
-    google-protobuf (3.25.3-x86_64-linux)
-    googleapis-common-protos (1.4.0)
-      google-protobuf (~> 3.14)
-      googleapis-common-protos-types (~> 1.2)
-      grpc (~> 1.27)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
+    googleapis-common-protos (1.6.0)
+      google-protobuf (>= 3.18, < 5.a)
+      googleapis-common-protos-types (~> 1.7)
+      grpc (~> 1.41)
     googleapis-common-protos-types (1.14.0)
       google-protobuf (~> 3.18)
     googleauth (1.5.2)
@@ -457,7 +457,7 @@ GEM
     marcel (1.0.4)
     maxminddb (0.1.22)
     memoist (0.16.2)
-    meta_request (0.8.2)
+    meta_request (0.8.3)
       rack-contrib (>= 1.1, < 3)
       railties (>= 3.0.0, < 8)
     method_source (1.1.0)
@@ -467,7 +467,7 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.7)
-    minitest (5.24.1)
+    minitest (5.25.1)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -480,7 +480,7 @@ GEM
       uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.12)
+    net-imap (0.4.14)
       date
       net-protocol
     net-pop (0.1.2)
@@ -522,7 +522,7 @@ GEM
       hashie (>= 3.4.6)
       rack (>= 2.2.3)
       rack-protection
-    omniauth-google-oauth2 (1.1.2)
+    omniauth-google-oauth2 (1.1.3)
       jwt (>= 2.0)
       oauth2 (~> 2.0)
       omniauth (~> 2.0)
@@ -552,7 +552,7 @@ GEM
     pry-rails (0.3.9)
       pry (>= 0.10.4)
     public_suffix (6.0.0)
-    puma (6.4.2)
+    puma (6.4.3)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
@@ -634,20 +634,20 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.3.4)
+    rexml (3.3.6)
       strscan
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
-    rspec-expectations (3.13.1)
+    rspec-expectations (3.13.2)
       diff-lcs (>= 1.2.0, < 2.0)
       rspec-support (~> 3.13.0)
     rspec-mocks (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
       rspec-support (~> 3.13.0)
-    rspec-rails (6.1.4)
-      actionpack (>= 6.1)
-      activesupport (>= 6.1)
-      railties (>= 6.1)
+    rspec-rails (7.0.1)
+      actionpack (>= 7.0)
+      activesupport (>= 7.0)
+      railties (>= 7.0)
       rspec-core (~> 3.13)
       rspec-expectations (~> 3.13)
       rspec-mocks (~> 3.13)
@@ -796,7 +796,7 @@ GEM
     uniform_notifier (1.16.0)
     uri (0.13.0)
     uri_template (0.7.0)
-    valid_email2 (4.0.6)
+    valid_email2 (5.2.6)
       activemodel (>= 3.2)
       mail (~> 2.5)
     version_gem (1.1.4)
@@ -819,7 +819,7 @@ GEM
       rack-proxy (>= 0.6.1)
       railties (>= 5.2)
       semantic_range (>= 2.3.0)
-    webrick (1.8.1)
+    webrick (1.8.2)
     websocket-driver (0.7.6)
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)
@@ -881,9 +881,9 @@ DEPENDENCIES
   foreman
   geocoder
   gmail_xoauth
-  google-cloud-dialogflow-v2
+  google-cloud-dialogflow-v2 (>= 0.24.0)
   google-cloud-storage
-  google-cloud-translate-v3
+  google-cloud-translate-v3 (>= 0.7.0)
   groupdate
   grpc
   haikunator
@@ -903,14 +903,14 @@ DEPENDENCIES
   listen
   lograge (~> 0.14.0)
   maxminddb
-  meta_request (>= 0.8.0)
+  meta_request (>= 0.8.3)
   mock_redis
   neighbor
   net-smtp (~> 0.3.4)
   newrelic-sidekiq-metrics (>= 1.6.2)
   newrelic_rpm
   omniauth (>= 2.1.2)
-  omniauth-google-oauth2 (>= 1.1.2)
+  omniauth-google-oauth2 (>= 1.1.3)
   omniauth-oauth2
   omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
   pg
@@ -930,7 +930,7 @@ DEPENDENCIES
   responders (>= 3.1.1)
   rest-client
   reverse_markdown
-  rspec-rails (>= 6.1.4)
+  rspec-rails (>= 6.1.5)
   rspec_junit_formatter
   rubocop
   rubocop-performance

app/builders/account_builder.rb

@@ -32,11 +32,13 @@ class AccountBuilder
   end
 
   def validate_email
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
     address = ValidEmail2::Address.new(@email)
-    if address.valid? # && !address.disposable?
+    if address.valid? && !address.disposable?
       true
     else
-      raise InvalidEmail.new(valid: address.valid?)
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
     end
   end
 
@@ -79,4 +81,21 @@ class AccountBuilder
     @user.confirm if @confirmed
     @user.save!
   end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
 end

app/controllers/api/v1/accounts/agents_controller.rb

@@ -24,7 +24,7 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
 
   def update
     @agent.update!(agent_params.slice(:name).compact)
-    @agent.current_account_user.update!(agent_params.slice(:role, :availability, :auto_offline).compact)
+    @agent.current_account_user.update!(agent_params.slice(*account_user_attributes).compact)
   end
 
   def destroy
@@ -67,8 +67,16 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     @agent = agents.find(params[:id])
   end
 
+  def account_user_attributes
+    [:role, :availability, :auto_offline]
+  end
+
+  def allowed_agent_params
+    [:name, :email, :name, :role, :availability, :auto_offline]
+  end
+
   def agent_params
-    params.require(:agent).permit(:name, :email, :name, :role, :availability, :auto_offline)
+    params.require(:agent).permit(allowed_agent_params)
   end
 
   def new_agent_params
@@ -101,3 +109,5 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     DeleteObjectJob.perform_later(agent) if agent.reload.account_users.blank?
   end
 end
+
+Api::V1::Accounts::AgentsController.prepend_mod_with('Api::V1::Accounts::AgentsController')

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -13,7 +13,7 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
 
   def destroy
     ActiveRecord::Base.transaction do
-      message.update!(content: I18n.t('conversations.messages.deleted'), content_attributes: { deleted: true })
+      message.update!(content: I18n.t('conversations.messages.deleted'), content_type: :text, content_attributes: { deleted: true })
       message.attachments.destroy_all
     end
   end

app/controllers/api/v1/accounts/integrations/hooks_controller.rb

@@ -11,7 +11,17 @@ class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::Base
   end
 
   def process_event
-    render json: { message: @hook.process_event(params[:event]) }
+    response = @hook.process_event(params[:event])
+
+    # for cases like an invalid event, or when conversation does not have enough messages
+    # for a label suggestion, the response is nil
+    if response.nil?
+      render json: { message: nil }
+    elsif response[:error]
+      render json: { error: response[:error] }, status: :unprocessable_entity
+    else
+      render json: { message: response[:message] }
+    end
   end
 
   def destroy

app/controllers/api/v1/accounts/upload_controller.rb

@@ -1,13 +1,68 @@
 class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
   def create
-    file_blob = ActiveStorage::Blob.create_and_upload!(
-      key: nil,
-      io: params[:attachment].tempfile,
-      filename: params[:attachment].original_filename,
-      content_type: params[:attachment].content_type
-    )
-    file_blob.save!
+    result = if params[:attachment].present?
+               create_from_file
+             elsif params[:external_url].present?
+               create_from_url
+             else
+               render_error('No file or URL provided', :unprocessable_entity)
+             end
 
+    render_success(result) if result.is_a?(ActiveStorage::Blob)
+  end
+
+  private
+
+  def create_from_file
+    attachment = params[:attachment]
+    create_and_save_blob(attachment.tempfile, attachment.original_filename, attachment.content_type)
+  end
+
+  def create_from_url
+    uri = parse_uri(params[:external_url])
+    return if performed?
+
+    fetch_and_process_file_from_uri(uri)
+  end
+
+  def parse_uri(url)
+    uri = URI.parse(url)
+    validate_uri(uri)
+    uri
+  rescue URI::InvalidURIError, SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
+    nil
+  end
+
+  def validate_uri(uri)
+    raise URI::InvalidURIError unless uri.is_a?(URI::HTTP) || uri.is_a?(URI::HTTPS)
+  end
+
+  def fetch_and_process_file_from_uri(uri)
+    uri.open do |file|
+      create_and_save_blob(file, File.basename(uri.path), file.content_type)
+    end
+  rescue OpenURI::HTTPError => e
+    render_error("Failed to fetch file from URL: #{e.message}", :unprocessable_entity)
+  rescue SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
+  rescue StandardError
+    render_error('An unexpected error occurred', :internal_server_error)
+  end
+
+  def create_and_save_blob(io, filename, content_type)
+    ActiveStorage::Blob.create_and_upload!(
+      io: io,
+      filename: filename,
+      content_type: content_type
+    )
+  end
+
+  def render_success(file_blob)
     render json: { file_url: url_for(file_blob), blob_key: file_blob.key, blob_id: file_blob.id }
   end
+
+  def render_error(message, status)
+    render json: { error: message }, status: status
+  end
 end

app/controllers/api/v1/widget/conversations_controller.rb

@@ -11,6 +11,8 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
       process_update_contact
       @conversation = create_conversation
       conversation.messages.create!(message_params)
+      # TODO: Temporary fix for message type cast issue, since message_type is returning as string instead of integer
+      conversation.reload
     end
   end
 

app/controllers/api/v2/accounts/reports_controller.rb

@@ -66,7 +66,9 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   end
 
   def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+    return if Current.account_user.administrator?
+
+    raise Pundit::NotAuthorizedError
   end
 
   def common_params
@@ -135,3 +137,5 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
   end
 end
+
+Api::V2::Accounts::ReportsController.prepend_mod_with('Api::V2::Accounts::ReportsController')

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -6,7 +6,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
   layout 'portal'
 
   def index
-    @articles = @portal.articles
+    @articles = @portal.articles.published
     search_articles
     order_by_sort_param
     @articles.page(list_params[:page]) if list_params[:page].present?

app/javascript/dashboard/api/customRole.js

@@ -0,0 +1,9 @@
+import ApiClient from './ApiClient';
+
+class CustomRole extends ApiClient {
+  constructor() {
+    super('custom_roles', { accountScoped: true });
+  }
+}
+
+export default new CustomRole();

app/javascript/dashboard/components/ChatList.vue

@@ -4,6 +4,7 @@ import { mapGetters } from 'vuex';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAlert } from 'dashboard/composables';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useFilter } from 'shared/composables/useFilter';
 import VirtualList from 'vue-virtual-scroll-list';
 
 import ChatListHeader from './ChatListHeader.vue';
@@ -16,7 +17,6 @@ import filterQueryGenerator from '../helper/filterQueryGenerator.js';
 import AddCustomViews from 'dashboard/routes/dashboard/customviews/AddCustomViews.vue';
 import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
-import filterMixin from 'shared/mixins/filterMixin';
 import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 import countries from 'shared/constants/countries';
 import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';
@@ -27,6 +27,11 @@ import {
 } from '../store/modules/conversations/helpers/actionHelpers';
 import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
 import IntersectionObserver from './IntersectionObserver.vue';
+import {
+  getUserPermissions,
+  filterItemsByPermission,
+} from 'dashboard/helper/permissionsHelper.js';
+import { ASSIGNEE_TYPE_TAB_PERMISSIONS } from 'dashboard/constants/permissions.js';
 
 export default {
   components: {
@@ -41,7 +46,6 @@ export default {
     IntersectionObserver,
     VirtualList,
   },
-  mixins: [filterMixin],
   provide() {
     return {
       // Actions to be performed on virtual list item and context menu.
@@ -91,6 +95,15 @@ export default {
 
     const conversationListRef = ref(null);
 
+    const {
+      setFilterAttributes,
+      initializeStatusAndAssigneeFilterToModal,
+      initializeInboxTeamAndLabelFilterToModal,
+    } = useFilter({
+      filteri18nKey: 'FILTER',
+      attributeModel: 'conversation_attribute',
+    });
+
     const getKeyboardListenerParams = () => {
       const allConversations = conversationListRef.value.querySelectorAll(
         'div.conversations-list div.conversation'
@@ -109,43 +122,52 @@ export default {
         lastConversationIndex,
       };
     };
-    const handlePreviousConversation = () => {
-      const { allConversations, activeConversationIndex } =
-        getKeyboardListenerParams();
-      if (activeConversationIndex === -1) {
-        allConversations[0].click();
-      }
-      if (activeConversationIndex >= 1) {
-        allConversations[activeConversationIndex - 1].click();
-      }
-    };
-    const handleNextConversation = () => {
+    const handleConversationNavigation = direction => {
       const {
         allConversations,
         activeConversationIndex,
         lastConversationIndex,
       } = getKeyboardListenerParams();
-      if (activeConversationIndex === -1) {
-        allConversations[lastConversationIndex].click();
-      } else if (activeConversationIndex < lastConversationIndex) {
-        allConversations[activeConversationIndex + 1].click();
+
+      // Determine the new index based on the direction
+      const newIndex =
+        direction === 'previous'
+          ? activeConversationIndex - 1
+          : activeConversationIndex + 1;
+
+      // Check if the new index is within the valid range
+      if (
+        allConversations.length > 0 &&
+        newIndex >= 0 &&
+        newIndex <= lastConversationIndex
+      ) {
+        // Click the conversation at the new index
+        allConversations[newIndex].click();
+      } else if (allConversations.length > 0) {
+        // If the new index is out of range, click the first or last conversation based on the direction
+        const fallbackIndex =
+          direction === 'previous' ? 0 : lastConversationIndex;
+        allConversations[fallbackIndex].click();
       }
     };
     const keyboardEvents = {
       'Alt+KeyJ': {
-        action: () => handlePreviousConversation(),
+        action: () => handleConversationNavigation('previous'),
         allowOnFocusedInput: true,
       },
       'Alt+KeyK': {
-        action: () => handleNextConversation(),
+        action: () => handleConversationNavigation('next'),
         allowOnFocusedInput: true,
       },
     };
-    useKeyboardEvents(keyboardEvents, conversationListRef);
+    useKeyboardEvents(keyboardEvents);
 
     return {
       uiSettings,
       conversationListRef,
+      setFilterAttributes,
+      initializeStatusAndAssigneeFilterToModal,
+      initializeInboxTeamAndLabelFilterToModal,
     };
   },
   data() {
@@ -187,6 +209,7 @@ export default {
   computed: {
     ...mapGetters({
       currentUser: 'getCurrentUser',
+      currentAccountId: 'getCurrentAccountId',
       chatLists: 'getAllConversations',
       mineChatsList: 'getMineChats',
       allChatList: 'getAllStatusChats',
@@ -226,20 +249,19 @@ export default {
         name,
       };
     },
+    userPermissions() {
+      return getUserPermissions(this.currentUser, this.currentAccountId);
+    },
     assigneeTabItems() {
-      const ASSIGNEE_TYPE_TAB_KEYS = {
-        me: 'mineCount',
-        unassigned: 'unAssignedCount',
-        all: 'allCount',
-      };
-      return Object.keys(ASSIGNEE_TYPE_TAB_KEYS).map(key => {
-        const count = this.conversationStats[ASSIGNEE_TYPE_TAB_KEYS[key]] || 0;
-        return {
-          key,
-          name: this.$t(`CHAT_LIST.ASSIGNEE_TYPE_TABS.${key}`),
-          count,
-        };
-      });
+      return filterItemsByPermission(
+        ASSIGNEE_TYPE_TAB_PERMISSIONS,
+        this.userPermissions,
+        item => item.permissions
+      ).map(({ key, count: countKey }) => ({
+        key,
+        name: this.$t(`CHAT_LIST.ASSIGNEE_TYPE_TABS.${key}`),
+        count: this.conversationStats[countKey] || 0,
+      }));
     },
     showAssigneeInConversationCard() {
       return (
@@ -860,6 +882,25 @@ export default {
     onContextMenuToggle(state) {
       this.isContextMenuOpen = state;
     },
+    initializeExistingFilterToModal() {
+      const statusFilter = this.initializeStatusAndAssigneeFilterToModal(
+        this.activeStatus,
+        this.currentUserDetails,
+        this.activeAssigneeTab
+      );
+      if (statusFilter) {
+        this.appliedFilter.push(statusFilter);
+      }
+
+      const otherFilters = this.initializeInboxTeamAndLabelFilterToModal(
+        this.conversationInbox,
+        this.inbox,
+        this.teamId,
+        this.activeTeam,
+        this.label
+      );
+      this.appliedFilter.push(...otherFilters);
+    },
   },
 };
 </script>

app/javascript/dashboard/components/CustomAttribute.vue

@@ -331,10 +331,12 @@ export default {
 ::v-deep {
   .selector-wrap {
     @apply m-0 top-1;
+
     .selector-name {
       @apply ml-0;
     }
   }
+
   .name {
     @apply ml-0;
   }

app/javascript/dashboard/components/buttons/ResolveAction.vue

@@ -13,13 +13,12 @@ import wootConstants from 'dashboard/constants/globals';
 import {
   CMD_REOPEN_CONVERSATION,
   CMD_RESOLVE_CONVERSATION,
-} from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
+} from 'dashboard/helper/commandbar/events';
 
 const store = useStore();
 const getters = useStoreGetters();
 const { t } = useI18n();
 
-const resolveActionsRef = ref(null);
 const arrowDownButtonRef = ref(null);
 const isLoading = ref(false);
 
@@ -131,17 +130,14 @@ const keyboardEvents = {
   },
 };
 
-useKeyboardEvents(keyboardEvents, resolveActionsRef);
+useKeyboardEvents(keyboardEvents);
 
 useEmitter(CMD_REOPEN_CONVERSATION, onCmdOpenConversation);
 useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
 </script>
 
 <template>
-  <div
-    ref="resolveActionsRef"
-    class="relative flex items-center justify-end resolve-actions"
-  >
+  <div class="relative flex items-center justify-end resolve-actions">
     <div class="button-group">
       <woot-button
         v-if="isOpen"

app/javascript/dashboard/components/layout/Sidebar.vue

@@ -1,5 +1,4 @@
 <script>
-import { ref } from 'vue';
 import { mapGetters } from 'vuex';
 import { getSidebarItems } from './config/default-sidebar';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
@@ -8,7 +7,10 @@ import { useRoute, useRouter } from 'dashboard/composables/route';
 import PrimarySidebar from './sidebarComponents/Primary.vue';
 import SecondarySidebar from './sidebarComponents/Secondary.vue';
 import { routesWithPermissions } from '../../routes';
-import { hasPermissions } from '../../helper/permissionsHelper';
+import {
+  getUserPermissions,
+  hasPermissions,
+} from '../../helper/permissionsHelper';
 
 export default {
   components: {
@@ -26,7 +28,6 @@ export default {
     },
   },
   setup(props, { emit }) {
-    const sidebarRef = ref(null);
     const route = useRoute();
     const router = useRouter();
 
@@ -64,11 +65,10 @@ export default {
         action: () => navigateToRoute('agent_list'),
       },
     };
-    useKeyboardEvents(keyboardEvents, sidebarRef);
+    useKeyboardEvents(keyboardEvents);
 
     return {
       toggleKeyShortcutModal,
-      sidebarRef,
     };
   },
   data() {
@@ -113,7 +113,10 @@ export default {
       return getSidebarItems(this.accountId);
     },
     primaryMenuItems() {
-      const userPermissions = this.currentUser.permissions;
+      const userPermissions = getUserPermissions(
+        this.currentUser,
+        this.accountId
+      );
       const menuItems = this.sideMenuConfig.primaryMenu;
       return menuItems.filter(menuItem => {
         const isAvailableForTheUser = hasPermissions(
@@ -195,7 +198,7 @@ export default {
 </script>
 
 <template>
-  <aside ref="sidebarRef" class="flex h-full">
+  <aside class="flex h-full">
     <PrimarySidebar
       :logo-source="globalConfig.logoThumbnail"
       :installation-name="globalConfig.installationName"

app/javascript/dashboard/components/layout/config/sidebarItems/settings.js

@@ -39,6 +39,7 @@ const settings = accountId => ({
     'settings_teams_list',
     'settings_teams_new',
     'sla_list',
+    'custom_roles_list',
   ],
   menuItems: [
     {
@@ -178,6 +179,18 @@ const settings = accountId => ({
       isEnterpriseOnly: true,
       featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
     },
+    {
+      icon: 'scan-person',
+      label: 'CUSTOM_ROLES',
+      hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
+      toState: frontendURL(`accounts/${accountId}/settings/custom-roles/list`),
+      toStateName: 'custom_roles_list',
+      isEnterpriseOnly: true,
+      beta: true,
+    },
     {
       icon: 'document-list-clock',
       label: 'SLA',

app/javascript/dashboard/components/layout/sidebarComponents/AccountSelector.vue

@@ -52,9 +52,13 @@ export default {
                 {{ account.name }}
               </div>
               <div
-                class="text-xs font-medium text-slate-500 dark:text-slate-500 hover:underline-offset-4"
+                class="text-xs font-medium lowercase text-slate-500 dark:text-slate-500 hover:underline-offset-4"
               >
-                {{ account.role }}
+                {{
+                  account.custom_role_id
+                    ? account.custom_role.name
+                    : account.role
+                }}
               </div>
             </label>
           </span>

app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue

@@ -4,7 +4,10 @@ import SecondaryNavItem from './SecondaryNavItem.vue';
 import AccountContext from './AccountContext.vue';
 import { mapGetters } from 'vuex';
 import { FEATURE_FLAGS } from '../../../featureFlags';
-import { hasPermissions } from '../../../helper/permissionsHelper';
+import {
+  getUserPermissions,
+  hasPermissions,
+} from '../../../helper/permissionsHelper';
 import { routesWithPermissions } from '../../../routes';
 
 export default {
@@ -59,7 +62,10 @@ export default {
     accessibleMenuItems() {
       const menuItemsFilteredByPermissions = this.menuConfig.menuItems.filter(
         menuItem => {
-          const { permissions: userPermissions = [] } = this.currentUser;
+          const userPermissions = getUserPermissions(
+            this.currentUser,
+            this.accountId
+          );
           return hasPermissions(
             routesWithPermissions[menuItem.toStateName],
             userPermissions

app/javascript/dashboard/components/policy.vue

@@ -1,7 +1,11 @@
 <script setup>
 import { useStoreGetters } from 'dashboard/composables/store';
 import { computed } from 'vue';
-import { hasPermissions } from '../helper/permissionsHelper';
+import {
+  getUserPermissions,
+  hasPermissions,
+} from '../helper/permissionsHelper';
+
 const props = defineProps({
   permissions: {
     type: Array,
@@ -10,12 +14,17 @@ const props = defineProps({
 });
 
 const getters = useStoreGetters();
-const user = getters.getCurrentUser.value;
-const hasPermission = computed(() =>
-  hasPermissions(props.permissions, user.permissions)
-);
+const user = computed(() => getters.getCurrentUser.value);
+const accountId = computed(() => getters.getCurrentAccountId.value);
+const userPermissions = computed(() => {
+  return getUserPermissions(user.value, accountId.value);
+});
+const hasPermission = computed(() => {
+  return hasPermissions(props.permissions, userPermissions.value);
+});
 </script>
 
+<!-- eslint-disable vue/no-root-v-if -->
 <template>
   <div v-if="hasPermission">
     <slot />

app/javascript/dashboard/components/widgets/AIAssistanceButton.vue

@@ -4,10 +4,10 @@ import { mapGetters } from 'vuex';
 import { useAdmin } from 'dashboard/composables/useAdmin';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useAI } from 'dashboard/composables/useAI';
 import AICTAModal from './AICTAModal.vue';
 import AIAssistanceModal from './AIAssistanceModal.vue';
-import aiMixin from 'dashboard/mixins/aiMixin';
-import { CMD_AI_ASSIST } from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
+import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
 import AIAssistanceCTAButton from './AIAssistanceCTAButton.vue';
 
 export default {
@@ -16,17 +16,17 @@ export default {
     AICTAModal,
     AIAssistanceCTAButton,
   },
-  mixins: [aiMixin],
   setup(props, { emit }) {
     const { uiSettings, updateUISettings } = useUISettings();
 
+    const { isAIIntegrationEnabled, draftMessage, recordAnalytics } = useAI();
+
     const { isAdmin } = useAdmin();
 
-    const aiAssistanceButtonRef = ref(null);
     const initialMessage = ref('');
 
-    const initializeMessage = draftMessage => {
-      initialMessage.value = draftMessage;
+    const initializeMessage = draftMsg => {
+      initialMessage.value = draftMsg;
     };
     const keyboardEvents = {
       '$mod+KeyZ': {
@@ -39,15 +39,17 @@ export default {
         allowOnFocusedInput: true,
       },
     };
-    useKeyboardEvents(keyboardEvents, aiAssistanceButtonRef);
+    useKeyboardEvents(keyboardEvents);
 
     return {
       uiSettings,
       updateUISettings,
       isAdmin,
-      aiAssistanceButtonRef,
       initialMessage,
       initializeMessage,
+      recordAnalytics,
+      isAIIntegrationEnabled,
+      draftMessage,
     };
   },
   data: () => ({
@@ -118,7 +120,7 @@ export default {
 </script>
 
 <template>
-  <div ref="aiAssistanceButtonRef">
+  <div>
     <div v-if="isAIIntegrationEnabled" class="relative">
       <AIAssistanceCTAButton
         v-if="shouldShowAIAssistCTAButton"

app/javascript/dashboard/components/widgets/AIAssistanceModal.vue

@@ -1,20 +1,23 @@
 <script>
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+import { useAI } from 'dashboard/composables/useAI';
 import AILoader from './AILoader.vue';
-import aiMixin from 'dashboard/mixins/aiMixin';
 
 export default {
   components: {
     AILoader,
   },
-  mixins: [aiMixin, messageFormatterMixin],
   props: {
     aiOption: {
       type: String,
       required: true,
     },
   },
-
+  setup() {
+    const { formatMessage } = useMessageFormatter();
+    const { draftMessage, processEvent, recordAnalytics } = useAI();
+    return { draftMessage, processEvent, recordAnalytics, formatMessage };
+  },
   data() {
     return {
       generatedContent: '',

app/javascript/dashboard/components/widgets/AICTAModal.vue

@@ -3,16 +3,16 @@ import { useVuelidate } from '@vuelidate/core';
 import { required } from '@vuelidate/validators';
 import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import aiMixin from 'dashboard/mixins/aiMixin';
+import { useAI } from 'dashboard/composables/useAI';
 import { OPEN_AI_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 
 export default {
-  mixins: [aiMixin],
   setup() {
     const { updateUISettings } = useUISettings();
+    const { recordAnalytics } = useAI();
     const v$ = useVuelidate();
 
-    return { updateUISettings, v$ };
+    return { updateUISettings, v$, recordAnalytics };
   },
   data() {
     return {

app/javascript/dashboard/components/widgets/ChatTypeTabs.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed } from 'vue';
+import { computed } from 'vue';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import wootConstants from 'dashboard/constants/globals';
 
@@ -16,15 +16,16 @@ const props = defineProps({
 
 const emit = defineEmits(['chatTabChange']);
 
-const chatTypeTabsRef = ref(null);
-
 const activeTabIndex = computed(() => {
   return props.items.findIndex(item => item.key === props.activeTab);
 });
 
 const onTabChange = selectedTabIndex => {
-  if (props.items[selectedTabIndex].key !== props.activeTab) {
-    emit('chatTabChange', props.items[selectedTabIndex].key);
+  if (selectedTabIndex >= 0 && selectedTabIndex < props.items.length) {
+    const selectedItem = props.items[selectedTabIndex];
+    if (selectedItem.key !== props.activeTab) {
+      emit('chatTabChange', selectedItem.key);
+    }
   }
 };
 
@@ -34,29 +35,29 @@ const keyboardEvents = {
       if (props.activeTab === wootConstants.ASSIGNEE_TYPE.ALL) {
         onTabChange(0);
       } else {
-        onTabChange(activeTabIndex.value + 1);
+        const nextIndex = (activeTabIndex.value + 1) % props.items.length;
+        onTabChange(nextIndex);
       }
     },
   },
 };
-useKeyboardEvents(keyboardEvents, chatTypeTabsRef);
+
+useKeyboardEvents(keyboardEvents);
 </script>
 
 <template>
-  <div ref="chatTypeTabsRef">
-    <woot-tabs
-      :index="activeTabIndex"
-      class="tab--chat-type py-0 px-4 w-full"
-      @change="onTabChange"
-    >
-      <woot-tabs-item
-        v-for="item in items"
-        :key="item.key"
-        :name="item.name"
-        :count="item.count"
-      />
-    </woot-tabs>
-  </div>
+  <woot-tabs
+    :index="activeTabIndex"
+    class="w-full px-4 py-0 tab--chat-type"
+    @change="onTabChange"
+  >
+    <woot-tabs-item
+      v-for="item in items"
+      :key="item.key"
+      :name="item.name"
+      :count="item.count"
+    />
+  </woot-tabs>
 </template>
 
 <style scoped lang="scss">

app/javascript/dashboard/components/widgets/LabelSelector.vue

@@ -18,8 +18,6 @@ const props = defineProps({
 
 const emit = defineEmits(['add', 'remove']);
 
-const labelSelectorWrapRef = ref(null);
-
 const { isAdmin } = useAdmin();
 
 const showSearchDropdownLabel = ref(false);
@@ -57,15 +55,11 @@ const keyboardEvents = {
   },
 };
 
-useKeyboardEvents(keyboardEvents, labelSelectorWrapRef);
+useKeyboardEvents(keyboardEvents);
 </script>
 
 <template>
-  <div
-    ref="labelSelectorWrapRef"
-    v-on-clickaway="closeDropdownLabel"
-    class="relative leading-6"
-  >
+  <div v-on-clickaway="closeDropdownLabel" class="relative leading-6">
     <AddLabel @add="toggleLabels" />
     <woot-label
       v-for="label in savedLabels"

app/javascript/dashboard/components/widgets/ShowMore.vue

@@ -1,38 +1,34 @@
-<script>
-export default {
-  props: {
-    text: {
-      type: String,
-      default: '',
-    },
-    limit: {
-      type: Number,
-      default: 120,
-    },
-  },
-  data() {
-    return {
-      showMore: false,
-    };
-  },
-  computed: {
-    textToBeDisplayed() {
-      if (this.showMore || this.text.length <= this.limit) {
-        return this.text;
-      }
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
 
-      return this.text.slice(0, this.limit) + '...';
-    },
-    buttonLabel() {
-      const i18nKey = !this.showMore ? 'SHOW_MORE' : 'SHOW_LESS';
-      return this.$t(`COMPONENTS.SHOW_MORE_BLOCK.${i18nKey}`);
-    },
+const props = defineProps({
+  text: {
+    type: String,
+    default: '',
   },
-  methods: {
-    toggleShowMore() {
-      this.showMore = !this.showMore;
-    },
+  limit: {
+    type: Number,
+    default: 120,
   },
+});
+const { t } = useI18n();
+const showMore = ref(false);
+
+const textToBeDisplayed = computed(() => {
+  if (showMore.value || props.text.length <= props.limit) {
+    return props.text;
+  }
+
+  return props.text.slice(0, props.limit) + '...';
+});
+const buttonLabel = computed(() => {
+  const i18nKey = !showMore.value ? 'SHOW_MORE' : 'SHOW_LESS';
+  return t(`COMPONENTS.SHOW_MORE_BLOCK.${i18nKey}`);
+});
+
+const toggleShowMore = () => {
+  showMore.value = !showMore.value;
 };
 </script>
 
@@ -41,16 +37,10 @@ export default {
     {{ textToBeDisplayed }}
     <button
       v-if="text.length > limit"
-      class="show-more--button"
+      class="text-woot-500 !p-0 !border-0 align-top"
       @click="toggleShowMore"
     >
       {{ buttonLabel }}
     </button>
   </span>
 </template>
-
-<style scoped>
-.show-more--button {
-  color: var(--w-500);
-}
-</style>

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -17,6 +17,8 @@ import { BUS_EVENTS } from 'shared/constants/busEvents';
 import TagAgents from '../conversation/TagAgents.vue';
 import CannedResponse from '../conversation/CannedResponse.vue';
 import VariableList from '../conversation/VariableList.vue';
+import KeyboardEmojiSelector from './keyboardEmojiSelector.vue';
+
 import {
   appendSignature,
   removeSignature,
@@ -24,6 +26,7 @@ import {
   scrollCursorIntoView,
   findNodeToInsertImage,
   setURLWithQueryAndSize,
+  getContentNode,
 } from 'dashboard/helper/editorHelper';
 
 const TYPING_INDICATOR_IDLE_TIME = 4000;
@@ -35,10 +38,8 @@ import {
 } from 'shared/helpers/KeyboardHelpers';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import {
-  replaceVariablesInMessage,
-  createTypingIndicator,
-} from '@chatwoot/utils';
+
+import { createTypingIndicator } from '@chatwoot/utils';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
@@ -71,7 +72,12 @@ const createState = (
 
 export default {
   name: 'WootMessageEditor',
-  components: { TagAgents, CannedResponse, VariableList },
+  components: {
+    TagAgents,
+    CannedResponse,
+    VariableList,
+    KeyboardEmojiSelector,
+  },
   mixins: [keyboardEventListenerMixins],
   props: {
     value: { type: String, default: '' },
@@ -91,6 +97,7 @@ export default {
     allowSignature: { type: Boolean, default: false },
     channelType: { type: String, default: '' },
     showImageResizeToolbar: { type: Boolean, default: false }, // A kill switch to show or hide the image toolbar
+    focusOnMount: { type: Boolean, default: true },
   },
   setup() {
     const {
@@ -119,9 +126,11 @@ export default {
       showUserMentions: false,
       showCannedMenu: false,
       showVariables: false,
+      showEmojiMenu: false,
       mentionSearchKey: '',
       cannedSearchTerm: '',
       variableSearchTerm: '',
+      emojiSearchTerm: '',
       editorView: null,
       range: null,
       state: undefined,
@@ -169,7 +178,7 @@ export default {
             this.editorView = args.view;
             this.range = args.range;
 
-            this.mentionSearchKey = args.text.replace('@', '');
+            this.mentionSearchKey = args.text;
 
             return false;
           },
@@ -198,7 +207,7 @@ export default {
             this.editorView = args.view;
             this.range = args.range;
 
-            this.cannedSearchTerm = args.text.replace('/', '');
+            this.cannedSearchTerm = args.text;
             return false;
           },
           onExit: () => {
@@ -226,7 +235,7 @@ export default {
             this.editorView = args.view;
             this.range = args.range;
 
-            this.variableSearchTerm = args.text.replace('{{', '');
+            this.variableSearchTerm = args.text;
             return false;
           },
           onExit: () => {
@@ -238,6 +247,31 @@ export default {
             return event.keyCode === 13 && this.showVariables;
           },
         }),
+        suggestionsPlugin({
+          matcher: triggerCharacters(':', 2), // Trigger after ':' and at least 2 characters
+          suggestionClass: '',
+          onEnter: args => {
+            this.showEmojiMenu = true;
+            this.emojiSearchTerm = args.text || '';
+            this.range = args.range;
+            this.editorView = args.view;
+            return false;
+          },
+          onChange: args => {
+            this.editorView = args.view;
+            this.range = args.range;
+            this.emojiSearchTerm = args.text;
+            return false;
+          },
+          onExit: () => {
+            this.emojiSearchTerm = '';
+            this.showEmojiMenu = false;
+            return false;
+          },
+          onKeyDown: ({ event }) => {
+            return event.keyCode === 13 && this.showEmojiMenu;
+          },
+        }),
       ];
     },
     sendWithSignature() {
@@ -267,6 +301,8 @@ export default {
     },
     editorId() {
       this.showCannedMenu = false;
+      this.showEmojiMenu = false;
+      this.showVariables = false;
       this.cannedSearchTerm = '';
       this.reloadState(this.value);
     },
@@ -311,7 +347,9 @@ export default {
   mounted() {
     this.createEditorView();
     this.editorView.updateState(this.state);
-    this.focusEditorInputField();
+    if (this.focusOnMount) {
+      this.focusEditorInputField();
+    }
 
     // BUS Event to insert text or markdown into the editor at the
     // current cursor position.
@@ -348,7 +386,7 @@ export default {
         // these drafts can also have a signature, so we need to check if the body is empty
         // and handle things accordingly
         this.handleEmptyBodyWithSignature();
-      } else {
+      } else if (this.focusOnMount) {
         // this is in the else block, handleEmptyBodyWithSignature also has a call to the focus method
         // the position is set to start, because the signature is added at the end of the body
         this.focusEditorInputField('end');
@@ -517,57 +555,36 @@ export default {
       this.editorView.dispatch(tr.setSelection(selection));
       this.editorView.focus();
     },
-    insertMentionNode(mentionItem) {
+    /**
+     * Inserts special content (mention, canned response, variable, emoji) into the editor.
+     * @param {string} type - The type of special content to insert. Possible values: 'mention', 'canned_response', 'variable', 'emoji'.
+     * @param {Object|string} content - The content to insert, depending on the type.
+     */
+    insertSpecialContent(type, content) {
       if (!this.editorView) {
-        return null;
-      }
-      const node = this.editorView.state.schema.nodes.mention.create({
-        userId: mentionItem.id,
-        userFullName: mentionItem.name,
-      });
-
-      this.insertNodeIntoEditor(node, this.range.from, this.range.to);
-      this.$track(CONVERSATION_EVENTS.USED_MENTIONS);
-
-      return false;
-    },
-    insertCannedResponse(cannedItem) {
-      const updatedMessage = replaceVariablesInMessage({
-        message: cannedItem,
-        variables: this.variables,
-      });
-
-      if (!this.editorView) {
-        return null;
+        return;
       }
 
-      let node = new MessageMarkdownTransformer(messageSchema).parse(
-        updatedMessage
+      let { node, from, to } = getContentNode(
+        this.editorView,
+        type,
+        content,
+        this.range,
+        this.variables
       );
 
-      const from =
-        node.textContent === updatedMessage
-          ? this.range.from
-          : this.range.from - 1;
-
-      this.insertNodeIntoEditor(node, from, this.range.to);
-
-      this.$track(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
-      return false;
-    },
-    insertVariable(variable) {
-      if (!this.editorView) {
-        return null;
-      }
-
-      const content = `{{${variable}}}`;
-      let node = this.editorView.state.schema.text(content);
-      const { from, to } = this.range;
+      if (!node) return;
 
       this.insertNodeIntoEditor(node, from, to);
-      this.showVariables = false;
-      this.$track(CONVERSATION_EVENTS.INSERTED_A_VARIABLE);
-      return false;
+
+      const event_map = {
+        mention: CONVERSATION_EVENTS.USED_MENTIONS,
+        cannedResponse: CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE,
+        variable: CONVERSATION_EVENTS.INSERTED_A_VARIABLE,
+        emoji: CONVERSATION_EVENTS.INSERTED_AN_EMOJI,
+      };
+
+      this.$track(event_map[type]);
     },
     openFileBrowser() {
       this.$refs.imageUpload.click();
@@ -687,17 +704,22 @@ export default {
     <TagAgents
       v-if="showUserMentions && isPrivate"
       :search-key="mentionSearchKey"
-      @click="insertMentionNode"
+      @click="content => insertSpecialContent('mention', content)"
     />
     <CannedResponse
       v-if="shouldShowCannedResponses"
       :search-key="cannedSearchTerm"
-      @click="insertCannedResponse"
+      @click="content => insertSpecialContent('cannedResponse', content)"
     />
     <VariableList
       v-if="shouldShowVariables"
       :search-key="variableSearchTerm"
-      @click="insertVariable"
+      @click="content => insertSpecialContent('variable', content)"
+    />
+    <KeyboardEmojiSelector
+      v-if="showEmojiMenu"
+      :search-key="emojiSearchTerm"
+      @click="emoji => insertSpecialContent('emoji', emoji)"
     />
     <input
       ref="imageUpload"

app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue

@@ -8,6 +8,7 @@ import {
   EditorState,
   Selection,
 } from '@chatwoot/prosemirror-schema';
+import imagePastePlugin from '@chatwoot/prosemirror-schema/src/plugins/image';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
@@ -55,7 +56,7 @@ export default {
     return {
       editorView: null,
       state: undefined,
-      plugins: [],
+      plugins: [imagePastePlugin(this.handleImageUpload)],
     };
   },
   computed: {
@@ -76,6 +77,7 @@ export default {
       this.reloadState();
     },
   },
+
   created() {
     this.state = createState(
       this.value,
@@ -95,6 +97,24 @@ export default {
     openFileBrowser() {
       this.$refs.imageUploadInput.click();
     },
+    async handleImageUpload(url) {
+      try {
+        const fileUrl = await this.$store.dispatch(
+          'articles/uploadExternalImage',
+          {
+            portalSlug: this.$route.params.portalSlug,
+            url,
+          }
+        );
+
+        return fileUrl;
+      } catch (error) {
+        useAlert(
+          this.$t('HELP_CENTER.ARTICLE_EDITOR.IMAGE_UPLOAD.UN_AUTHORIZED_ERROR')
+        );
+        return '';
+      }
+    },
     onFileChange() {
       const file = this.$refs.imageUploadInput.files[0];
 
@@ -120,7 +140,6 @@ export default {
         if (fileUrl) {
           this.onImageUploadStart(fileUrl);
         }
-        useAlert(this.$t('HELP_CENTER.ARTICLE_EDITOR.IMAGE_UPLOAD.SUCCESS'));
       } catch (error) {
         useAlert(this.$t('HELP_CENTER.ARTICLE_EDITOR.IMAGE_UPLOAD.ERROR'));
       }
@@ -173,6 +192,18 @@ export default {
           blur: () => {
             this.onBlur();
           },
+          paste: (view, event) => {
+            const data = event.clipboardData.files;
+            if (data.length > 0) {
+              data.forEach(file => {
+                // Check if the file is an image
+                if (file.type.includes('image')) {
+                  this.uploadImageToStorage(file);
+                }
+              });
+              event.preventDefault();
+            }
+          },
         },
       });
     },

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -1,5 +1,4 @@
 <script>
-import { ref, watchEffect, computed } from 'vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import FileUpload from 'vue-upload-component';
@@ -117,15 +116,13 @@ export default {
     const { setSignatureFlagForInbox, fetchSignatureFlagFromUISettings } =
       useUISettings();
 
-    const uploadRef = ref(null);
-    // TODO: This is really hacky, we need to replace the file picker component with
-    // a custom one, where the logic and the component markup is isolated.
-    // Once we have the custom component, we can remove the hacky logic below.
-    const uploadRefElem = computed(() => uploadRef.value?.$el);
-
     const keyboardEvents = {
       'Alt+KeyA': {
         action: () => {
+          // TODO: This is really hacky, we need to replace the file picker component with
+          // a custom one, where the logic and the component markup is isolated.
+          // Once we have the custom component, we can remove the hacky logic below.
+
           const uploadTriggerButton = document.querySelector(
             '#conversationAttachment'
           );
@@ -135,14 +132,11 @@ export default {
       },
     };
 
-    watchEffect(() => {
-      useKeyboardEvents(keyboardEvents, uploadRefElem);
-    });
+    useKeyboardEvents(keyboardEvents);
 
     return {
       setSignatureFlagForInbox,
       fetchSignatureFlagFromUISettings,
-      uploadRef,
     };
   },
   computed: {
@@ -226,11 +220,7 @@ export default {
         : this.$t('CONVERSATION.FOOTER.ENABLE_SIGN_TOOLTIP');
     },
     enableInsertArticleInReply() {
-      const isFeatEnabled = this.isFeatureEnabledonAccount(
-        this.accountId,
-        FEATURE_FLAGS.INSERT_ARTICLE_IN_REPLY
-      );
-      return isFeatEnabled && this.portalSlug;
+      return this.portalSlug;
     },
     isFetchingAppIntegrations() {
       return this.uiFlags.isFetching;
@@ -267,7 +257,6 @@ export default {
         @click="toggleEmojiPicker"
       />
       <FileUpload
-        ref="uploadRef"
         v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_ATTACH_ICON')"
         input-id="conversationAttachment"
         :size="4096 * 4096"
@@ -410,6 +399,7 @@ export default {
   label {
     @apply cursor-pointer;
   }
+
   &:hover button {
     @apply dark:bg-slate-800 bg-slate-100;
   }

app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue

@@ -1,5 +1,4 @@
 <script>
-import { ref } from 'vue';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { REPLY_EDITOR_MODES, CHAR_LENGTH_WARNING } from './constants';
 export default {
@@ -23,8 +22,6 @@ export default {
     },
   },
   setup(props, { emit }) {
-    const replyTopRef = ref(null);
-
     const setReplyMode = mode => {
       emit('setReplyMode', mode);
     };
@@ -44,12 +41,11 @@ export default {
         allowOnFocusedInput: true,
       },
     };
-    useKeyboardEvents(keyboardEvents, replyTopRef);
+    useKeyboardEvents(keyboardEvents);
 
     return {
       handleReplyClick,
       handleNoteClick,
-      replyTopRef,
     };
   },
   computed: {
@@ -76,10 +72,7 @@ export default {
 </script>
 
 <template>
-  <div
-    ref="replyTopRef"
-    class="flex justify-between bg-black-50 dark:bg-slate-800"
-  >
+  <div class="flex justify-between bg-black-50 dark:bg-slate-800">
     <div class="button-group">
       <woot-button
         variant="clear"

app/javascript/dashboard/components/widgets/WootWriter/keyboardEmojiSelector.vue

@@ -0,0 +1,70 @@
+<script setup>
+import { shallowRef, computed, onMounted } from 'vue';
+import emojiGroups from 'shared/components/emoji/emojisGroup.json';
+import MentionBox from '../mentions/MentionBox.vue';
+
+const props = defineProps({
+  searchKey: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['click']);
+
+const allEmojis = shallowRef([]);
+
+const items = computed(() => {
+  if (!props.searchKey) return [];
+  const searchTerm = props.searchKey.toLowerCase();
+  return allEmojis.value.filter(emoji =>
+    emoji.searchString.includes(searchTerm)
+  );
+});
+
+function loadEmojis() {
+  allEmojis.value = emojiGroups.flatMap(({ emojis }) =>
+    emojis.map(({ name, slug, ...rest }) => ({
+      ...rest,
+      name,
+      slug,
+      searchString: `${name.replace(/\s+/g, '')} ${slug}`.toLowerCase(), // Remove all whitespace and convert to lowercase
+    }))
+  );
+}
+
+function handleMentionClick(item = {}) {
+  emit('click', item.emoji);
+}
+
+onMounted(() => {
+  loadEmojis();
+});
+</script>
+
+<!-- eslint-disable-next-line vue/no-root-v-if -->
+<template>
+  <MentionBox
+    v-if="items.length"
+    type="emoji"
+    :items="items"
+    @mentionSelect="handleMentionClick"
+  >
+    <template #default="{ item, selected }">
+      <span
+        class="max-w-full inline-flex items-center gap-0.5 min-w-0 mb-0 text-sm font-medium text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 truncate"
+      >
+        {{ item.emoji }}
+        <p
+          class="relative mb-0 truncate bottom-px"
+          :class="{
+            'text-woot-500 dark:text-woot-500': selected,
+            'font-normal': !selected,
+          }"
+        >
+          :{{ item.name }}
+        </p>
+      </span>
+    </template>
+  </MentionBox>
+</template>

app/javascript/dashboard/components/widgets/conversation/CannedResponse.vue

@@ -41,14 +41,11 @@ export default {
 };
 </script>
 
+<!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
   <MentionBox
     v-if="items.length"
     :items="items"
     @mentionSelect="handleMentionClick"
-  >
-    <template slot-scope="{ item }">
-      <strong>{{ item.label }}</strong> - {{ item.description }}
-    </template>
-  </MentionBox>
+  />
 </template>

app/javascript/dashboard/components/widgets/conversation/ConversationAdvancedFilter.vue

@@ -5,7 +5,7 @@ import languages from './advancedFilterItems/languages';
 import countries from 'shared/constants/countries.js';
 import { mapGetters } from 'vuex';
 import { filterAttributeGroups } from './advancedFilterItems';
-import filterMixin from 'shared/mixins/filterMixin';
+import { useFilter } from 'shared/composables/useFilter';
 import * as OPERATORS from 'dashboard/components/widgets/FilterInput/FilterOperatorTypes.js';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { validateConversationOrContactFilters } from 'dashboard/helper/validations.js';
@@ -14,7 +14,6 @@ export default {
   components: {
     FilterInputBox,
   },
-  mixins: [filterMixin],
   props: {
     onClose: {
       type: Function,
@@ -37,6 +36,15 @@ export default {
       default: false,
     },
   },
+  setup() {
+    const { setFilterAttributes } = useFilter({
+      filteri18nKey: 'FILTER',
+      attributeModel: 'conversation_attribute',
+    });
+    return {
+      setFilterAttributes,
+    };
+  },
   data() {
     return {
       show: true,
@@ -67,7 +75,11 @@ export default {
     },
   },
   mounted() {
-    this.setFilterAttributes();
+    const { filterGroups, filterTypes } = this.setFilterAttributes();
+
+    this.filterTypes = [...this.filterTypes, ...filterTypes];
+    this.filterGroups = filterGroups;
+
     this.$store.dispatch('campaigns/get');
     if (this.getAppliedConversationFilters.length) {
       this.appliedFilters = [];
@@ -326,7 +338,11 @@ export default {
           :show-query-operator="i !== appliedFilters.length - 1"
           :show-user-input="showUserInput(appliedFilters[i].filter_operator)"
           grouped-filters
-          :error-message="validationErrors[`filter_${i}`]"
+          :error-message="
+            validationErrors[`filter_${i}`]
+              ? $t(`CONTACTS_FILTER.ERRORS.VALUE_REQUIRED`)
+              : ''
+          "
           @resetFilter="resetFilter(i, appliedFilters[i])"
           @removeFilter="removeFilter(i)"
         />

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -1,8 +1,6 @@
 <script>
-import { ref } from 'vue';
 import { mapGetters } from 'vuex';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-import agentMixin from '../../../mixins/agentMixin.js';
 import BackButton from '../BackButton.vue';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import InboxName from '../InboxName.vue';
@@ -24,7 +22,7 @@ export default {
     SLACardLabel,
     Linear,
   },
-  mixins: [inboxMixin, agentMixin],
+  mixins: [inboxMixin],
   props: {
     chat: {
       type: Object,
@@ -44,18 +42,12 @@ export default {
     },
   },
   setup(props, { emit }) {
-    const conversationHeaderActionsRef = ref(null);
-
     const keyboardEvents = {
       'Alt+KeyO': {
         action: () => emit('contactPanelToggle'),
       },
     };
-    useKeyboardEvents(keyboardEvents, conversationHeaderActionsRef);
-
-    return {
-      conversationHeaderActionsRef,
-    };
+    useKeyboardEvents(keyboardEvents);
   },
   computed: {
     ...mapGetters({
@@ -183,7 +175,6 @@ export default {
           </div>
 
           <div
-            ref="conversationHeaderActionsRef"
             class="flex items-center gap-2 overflow-hidden text-xs conversation--header--actions text-ellipsis whitespace-nowrap"
           >
             <InboxName v-if="hasMultipleInboxes" :inbox="inbox" />

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -1,5 +1,5 @@
 <script>
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import BubbleActions from './bubble/Actions.vue';
 import BubbleContact from './bubble/Contact.vue';
 import BubbleFile from './bubble/File.vue';
@@ -39,7 +39,6 @@ export default {
     InstagramStoryReply,
     Spinner,
   },
-  mixins: [messageFormatterMixin],
   props: {
     data: {
       type: Object,
@@ -74,6 +73,12 @@ export default {
       default: () => ({}),
     },
   },
+  setup() {
+    const { formatMessage } = useMessageFormatter();
+    return {
+      formatMessage,
+    };
+  },
   data() {
     return {
       showContextMenu: false,

app/javascript/dashboard/components/widgets/conversation/MessagePreview.vue

@@ -1,11 +1,10 @@
 <script>
 import { MESSAGE_TYPE } from 'widget/helpers/constants';
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import { ATTACHMENT_ICONS } from 'shared/constants/messages';
 
 export default {
   name: 'MessagePreview',
-  mixins: [messageFormatterMixin],
   props: {
     message: {
       type: Object,
@@ -20,6 +19,12 @@ export default {
       default: '',
     },
   },
+  setup() {
+    const { getPlainText } = useMessageFormatter();
+    return {
+      getPlainText,
+    };
+  },
   computed: {
     messageByAgent() {
       const { message_type: messageType } = this.message;

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -3,6 +3,7 @@ import { ref } from 'vue';
 // composable
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+import { useAI } from 'dashboard/composables/useAI';
 
 // components
 import ReplyBox from './ReplyBox.vue';
@@ -15,7 +16,6 @@ import { mapGetters } from 'vuex';
 
 // mixins
 import inboxMixin, { INBOX_FEATURES } from 'shared/mixins/inboxMixin';
-import aiMixin from 'dashboard/mixins/aiMixin';
 
 // utils
 import { getTypingUsersText } from '../../../helper/commons';
@@ -40,7 +40,7 @@ export default {
     Banner,
     ConversationLabelSuggestion,
   },
-  mixins: [inboxMixin, aiMixin],
+  mixins: [inboxMixin],
   props: {
     isContactPanelOpen: {
       type: Boolean,
@@ -52,7 +52,6 @@ export default {
     },
   },
   setup() {
-    const conversationFooterRef = ref(null);
     const isPopOutReplyBox = ref(false);
     const { isEnterprise } = useConfig();
 
@@ -70,14 +69,24 @@ export default {
       },
     };
 
-    useKeyboardEvents(keyboardEvents, conversationFooterRef);
+    useKeyboardEvents(keyboardEvents);
+
+    const {
+      isAIIntegrationEnabled,
+      isLabelSuggestionFeatureEnabled,
+      fetchIntegrationsIfRequired,
+      fetchLabelSuggestions,
+    } = useAI();
 
     return {
       isEnterprise,
-      conversationFooterRef,
       isPopOutReplyBox,
       closePopOutReplyBox,
       showPopOutReplyBox,
+      isAIIntegrationEnabled,
+      isLabelSuggestionFeatureEnabled,
+      fetchIntegrationsIfRequired,
+      fetchLabelSuggestions,
     };
   },
   data() {
@@ -518,7 +527,6 @@ export default {
       />
     </ul>
     <div
-      ref="conversationFooterRef"
       class="conversation-footer"
       :class="{ 'modal-mask': isPopOutReplyBox }"
     >

app/javascript/dashboard/components/widgets/conversation/MoreActions.vue

@@ -7,7 +7,7 @@ import {
   CMD_MUTE_CONVERSATION,
   CMD_SEND_TRANSCRIPT,
   CMD_UNMUTE_CONVERSATION,
-} from '../../../routes/dashboard/commands/commandBarBusEvents';
+} from 'dashboard/helper/commandbar/events';
 
 export default {
   components: {

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -17,7 +17,6 @@ import Banner from 'dashboard/components/ui/Banner.vue';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 import WootAudioRecorder from 'dashboard/components/widgets/WootWriter/AudioRecorder.vue';
-import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
 import { AUDIO_FORMATS } from 'shared/constants/messages';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import {
@@ -61,12 +60,7 @@ export default {
     MessageSignatureMissingAlert,
     ArticleSearchPopover,
   },
-  mixins: [
-    inboxMixin,
-    messageFormatterMixin,
-    fileUploadMixin,
-    keyboardEventListenerMixins,
-  ],
+  mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
   props: {
     popoutReplyBox: {
       type: Boolean,
@@ -243,6 +237,9 @@ export default {
       if (this.isASmsInbox) {
         return MESSAGE_MAX_LENGTH.TWILIO_SMS;
       }
+      if (this.isAnEmailChannel) {
+        return MESSAGE_MAX_LENGTH.EMAIL;
+      }
       return MESSAGE_MAX_LENGTH.GENERAL;
     },
     showFileUpload() {

app/javascript/dashboard/components/widgets/conversation/TagAgents.vue

@@ -40,7 +40,6 @@ const onSelect = () => {
 };
 
 useKeyboardNavigableList({
-  elementRef: tagAgentsRef,
   items,
   onSelect,
   adjustScroll,

app/javascript/dashboard/components/widgets/conversation/VariableList.vue

@@ -56,20 +56,14 @@ export default {
 };
 </script>
 
+<!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
   <MentionBox
     v-if="items.length"
     type="variable"
     :items="items"
     @mentionSelect="handleVariableClick"
-  >
-    <template slot-scope="{ item }">
-      <span class="text-capitalize variable--list-label">
-        {{ item.description }}
-      </span>
-      ({{ item.label }})
-    </template>
-  </MentionBox>
+  />
 </template>
 
 <style scoped>

app/javascript/dashboard/components/widgets/conversation/components/GalleryView.vue

@@ -35,7 +35,6 @@ const ALLOWED_FILE_TYPES = {
 const MAX_ZOOM_LEVEL = 2;
 const MIN_ZOOM_LEVEL = 1;
 
-const galleryViewRef = ref(null);
 const zoomScale = ref(1);
 const activeAttachment = ref({});
 const activeFileType = ref('');
@@ -202,7 +201,7 @@ const keyboardEvents = {
     },
   },
 };
-useKeyboardEvents(keyboardEvents, galleryViewRef);
+useKeyboardEvents(keyboardEvents);
 
 onMounted(() => {
   setImageAndVideoSrc(props.attachment);
@@ -218,7 +217,6 @@ onMounted(() => {
     :on-close="onClose"
   >
     <div
-      ref="galleryViewRef"
       v-on-clickaway="onClose"
       class="bg-white dark:bg-slate-900 flex flex-col h-[inherit] w-[inherit] overflow-hidden"
       @click="onClose"

app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue

@@ -1,9 +1,12 @@
 <script>
+import { mapGetters } from 'vuex';
+import {
+  getSortedAgentsByAvailability,
+  getAgentsByUpdatedPresence,
+} from 'dashboard/helper/agentHelper.js';
 import MenuItem from './menuItem.vue';
 import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
 import wootConstants from 'dashboard/constants/globals';
-import agentMixin from 'dashboard/mixins/agentMixin';
-import { mapGetters } from 'vuex';
 import AgentLoadingPlaceholder from './agentLoadingPlaceholder.vue';
 export default {
   components: {
@@ -11,7 +14,6 @@ export default {
     MenuItemWithSubmenu,
     AgentLoadingPlaceholder,
   },
-  mixins: [agentMixin],
   props: {
     chatId: {
       type: Number,
@@ -112,13 +114,19 @@ export default {
       labels: 'labels/getLabels',
       teams: 'teams/getTeams',
       assignableAgentsUiFlags: 'inboxAssignableAgents/getUIFlags',
+      currentUser: 'getCurrentUser',
+      currentAccountId: 'getCurrentAccountId',
     }),
     filteredAgentOnAvailability() {
       const agents = this.$store.getters[
         'inboxAssignableAgents/getAssignableAgents'
       ](this.inboxId);
-      const agentsByUpdatedPresence = this.getAgentsByUpdatedPresence(agents);
-      const filteredAgents = this.sortedAgentsByAvailability(
+      const agentsByUpdatedPresence = getAgentsByUpdatedPresence(
+        agents,
+        this.currentUser,
+        this.currentAccountId
+      );
+      const filteredAgents = getSortedAgentsByAvailability(
         agentsByUpdatedPresence
       );
       return filteredAgents;

app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue

@@ -2,7 +2,9 @@
 // components
 import WootButton from '../../../ui/WootButton.vue';
 import Avatar from '../../Avatar.vue';
-import aiMixin from 'dashboard/mixins/aiMixin';
+
+// composables
+import { useAI } from 'dashboard/composables/useAI';
 
 // store & api
 import { mapGetters } from 'vuex';
@@ -18,7 +20,6 @@ export default {
     Avatar,
     WootButton,
   },
-  mixins: [aiMixin],
   props: {
     suggestedLabels: {
       type: Array,
@@ -30,6 +31,11 @@ export default {
       default: () => [],
     },
   },
+  setup() {
+    const { isAIIntegrationEnabled } = useAI();
+
+    return { isAIIntegrationEnabled };
+  },
   data() {
     return {
       isDismissed: false,
@@ -41,7 +47,11 @@ export default {
     ...mapGetters({
       allLabels: 'labels/getLabels',
       currentAccountId: 'getCurrentAccountId',
+      currentChat: 'getSelectedChat',
     }),
+    conversationId() {
+      return this.currentChat?.id;
+    },
     labelTooltip() {
       if (this.preparedLabels.length > 1) {
         return this.$t('LABEL_MGMT.SUGGESTIONS.TOOLTIP.MULTIPLE_SUGGESTION');
@@ -162,7 +172,7 @@ export default {
               delay: { show: 600, hide: 0 },
               hideOnClick: true,
             }"
-            class="label-suggestion--option"
+            class="label-suggestion--option !px-0"
             @click="pushOrAddLabel(label.title)"
           >
             <woot-label

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue

@@ -6,7 +6,7 @@ import {
   CMD_BULK_ACTION_SNOOZE_CONVERSATION,
   CMD_BULK_ACTION_REOPEN_CONVERSATION,
   CMD_BULK_ACTION_RESOLVE_CONVERSATION,
-} from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
+} from 'dashboard/helper/commandbar/events';
 
 import AgentSelector from './AgentSelector.vue';
 import UpdateActions from './UpdateActions.vue';

app/javascript/dashboard/components/widgets/conversation/linear/index.vue

@@ -48,11 +48,7 @@ const loadLinkedIssue = async () => {
     const issues = response.data;
     linkedIssue.value = issues && issues.length ? issues[0] : null;
   } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.LOADING_ERROR')
-    );
-    useAlert(errorMessage);
+    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
   }
 };
 

app/javascript/dashboard/components/widgets/forms/PhoneInput.vue

@@ -1,6 +1,10 @@
 <script>
 import countries from 'shared/constants/countries.js';
 import parsePhoneNumber from 'libphonenumber-js';
+import {
+  getActiveCountryCode,
+  getActiveDialCode,
+} from 'shared/components/PhoneInput/helper';
 
 export default {
   props: {
@@ -30,8 +34,8 @@ export default {
       selectedIndex: -1,
       showDropdown: false,
       searchCountry: '',
-      activeCountryCode: '',
-      activeDialCode: '',
+      activeCountryCode: getActiveCountryCode(),
+      activeDialCode: getActiveDialCode(),
       phoneNumber: this.value,
     };
   },

app/javascript/dashboard/components/widgets/mentions/MentionBox.vue

@@ -39,7 +39,6 @@ const onSelect = () => {
 };
 
 useKeyboardNavigableList({
-  elementRef: mentionsListContainerRef,
   items: computed(() => props.items),
   onSelect,
   adjustScroll,
@@ -91,22 +90,24 @@ const variableKey = (item = {}) => {
           }"
           @click="onListItemSelection(index)"
         >
-          <p
-            class="max-w-full min-w-0 mb-0 overflow-hidden text-sm font-medium text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 text-ellipsis whitespace-nowrap"
-            :class="{
-              'text-woot-500 dark:text-woot-500': index === selectedIndex,
-            }"
-          >
-            {{ item.description }}
-          </p>
-          <p
-            class="max-w-full min-w-0 mb-0 overflow-hidden text-xs text-slate-500 dark:text-slate-300 group-hover:text-woot-500 dark:group-hover:text-woot-500 text-ellipsis whitespace-nowrap"
-            :class="{
-              'text-woot-500 dark:text-woot-500': index === selectedIndex,
-            }"
-          >
-            {{ variableKey(item) }}
-          </p>
+          <slot :item="item" :index="index" :selected="index === selectedIndex">
+            <p
+              class="max-w-full min-w-0 mb-0 overflow-hidden text-sm font-medium text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 text-ellipsis whitespace-nowrap"
+              :class="{
+                'text-woot-500 dark:text-woot-500': index === selectedIndex,
+              }"
+            >
+              {{ item.description }}
+            </p>
+            <p
+              class="max-w-full min-w-0 mb-0 overflow-hidden text-xs text-slate-500 dark:text-slate-300 group-hover:text-woot-500 dark:group-hover:text-woot-500 text-ellipsis whitespace-nowrap"
+              :class="{
+                'text-woot-500 dark:text-woot-500': index === selectedIndex,
+              }"
+            >
+              {{ variableKey(item) }}
+            </p>
+          </slot>
         </button>
       </woot-dropdown-item>
     </ul>

app/javascript/dashboard/composables/commands/spec/fixtures.js

@@ -0,0 +1,197 @@
+export const mockAssignableAgents = [
+  {
+    id: 1,
+    account_id: 1,
+    availability_status: 'online',
+    auto_offline: true,
+    confirmed: true,
+    email: 'john@doe.com',
+    available_name: 'John Doe',
+    name: 'John Doe',
+    role: 'administrator',
+    thumbnail: '',
+  },
+];
+
+export const mockCurrentChat = {
+  meta: {
+    sender: {
+      additional_attributes: {},
+      availability_status: 'offline',
+      email: null,
+      id: 212,
+      name: 'Chatwoot',
+      phone_number: null,
+      identifier: null,
+      thumbnail: '',
+      custom_attributes: {},
+      last_activity_at: 1723553344,
+      created_at: 1722588710,
+    },
+    channel: 'Channel::WebWidget',
+    assignee: {
+      id: 1,
+      account_id: 1,
+      availability_status: 'online',
+      auto_offline: true,
+      confirmed: true,
+      email: 'john@doe.com',
+      available_name: 'John Doe',
+      name: 'John Doe',
+      role: 'administrator',
+      thumbnail: '',
+    },
+    hmac_verified: false,
+  },
+  id: 138,
+  messages: [
+    {
+      id: 3348,
+      content: 'Hello, how can I assist you today?',
+      account_id: 1,
+      inbox_id: 1,
+      conversation_id: 138,
+      message_type: 1,
+      created_at: 1724398739,
+      updated_at: '2024-08-23T07:38:59.763Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      content_type: 'text',
+      content_attributes: {},
+      sender_type: 'User',
+      sender_id: 1,
+      external_source_ids: {},
+      additional_attributes: {},
+      processed_message_content: 'Hello, how can I assist you today?',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1724398739,
+        contact_inbox: {
+          source_id: '5e57317d-053b-4a72-8292-a25b9f29c401',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'John Doe',
+        available_name: 'John Doe',
+        avatar_url: '',
+        type: 'user',
+        availability_status: 'online',
+        thumbnail: '',
+      },
+    },
+  ],
+  account_id: 1,
+  uuid: '69dd6922-2f0c-4317-8796-bbeb3679cead',
+  additional_attributes: {
+    browser: {
+      device_name: 'Unknown',
+      browser_name: 'Chrome',
+      platform_name: 'macOS',
+      browser_version: '127.0.0.0',
+      platform_version: '10.15.7',
+    },
+    referer: 'http://chatwoot.com/widget_tests?dark_mode=auto',
+    initiated_at: {
+      timestamp: 'Fri Aug 02 2024 15:21:18 GMT+0530 (India Standard Time)',
+    },
+    browser_language: 'en',
+  },
+  agent_last_seen_at: 1724400730,
+  assignee_last_seen_at: 1724400686,
+  can_reply: true,
+  contact_last_seen_at: 1723553351,
+  custom_attributes: {},
+  inbox_id: 1,
+  labels: ['billing'],
+  muted: false,
+  snoozed_until: null,
+  status: 'open',
+  created_at: 1722592278,
+  timestamp: 1724398739,
+  first_reply_created_at: 1722592316,
+  unread_count: 0,
+  last_non_activity_message: {},
+  last_activity_at: 1724398739,
+  priority: null,
+  waiting_since: 0,
+  sla_policy_id: 10,
+  applied_sla: {
+    id: 143,
+    sla_id: 10,
+    sla_status: 'missed',
+    created_at: 1722592279,
+    updated_at: 1722874214,
+    sla_description: '',
+    sla_name: 'Hacker SLA',
+    sla_first_response_time_threshold: 600,
+    sla_next_response_time_threshold: 240,
+    sla_only_during_business_hours: false,
+    sla_resolution_time_threshold: 259200,
+  },
+  sla_events: [
+    {
+      id: 270,
+      event_type: 'nrt',
+      meta: {
+        message_id: 2743,
+      },
+      updated_at: 1722592819,
+      created_at: 1722592819,
+    },
+    {
+      id: 275,
+      event_type: 'rt',
+      meta: {},
+      updated_at: 1722852322,
+      created_at: 1722852322,
+    },
+  ],
+  allMessagesLoaded: false,
+  dataFetched: true,
+};
+
+export const mockTeamsList = [
+  {
+    id: 5,
+    name: 'design',
+    description: 'design team',
+    allow_auto_assign: true,
+    account_id: 1,
+    is_member: false,
+  },
+];
+
+export const mockActiveLabels = [
+  {
+    id: 16,
+    title: 'billing',
+    description: '',
+    color: '#D8EA19',
+    show_on_sidebar: true,
+  },
+];
+
+export const mockInactiveLabels = [
+  {
+    id: 2,
+    title: 'Feature Request',
+    description: '',
+    color: '#D8EA19',
+    show_on_sidebar: true,
+  },
+];
+
+export const MOCK_FEATURE_FLAGS = {
+  CRM: 'crm',
+  AGENT_MANAGEMENT: 'agent_management',
+  TEAM_MANAGEMENT: 'team_management',
+  INBOX_MANAGEMENT: 'inbox_management',
+  REPORTS: 'reports',
+  LABELS: 'labels',
+  CANNED_RESPONSES: 'canned_responses',
+  INTEGRATIONS: 'integrations',
+};

app/javascript/dashboard/composables/commands/spec/useAppearanceHotKeys.spec.js

@@ -0,0 +1,83 @@
+import { useAppearanceHotKeys } from '../useAppearanceHotKeys';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { LocalStorage } from 'shared/helpers/localStorage';
+import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
+import { setColorTheme } from 'dashboard/helper/themeHelper.js';
+
+vi.mock('dashboard/composables/useI18n');
+vi.mock('shared/helpers/localStorage');
+vi.mock('dashboard/helper/themeHelper.js');
+
+describe('useAppearanceHotKeys', () => {
+  beforeEach(() => {
+    useI18n.mockReturnValue({
+      t: vi.fn(key => key),
+    });
+
+    window.matchMedia = vi.fn().mockReturnValue({ matches: false });
+  });
+
+  it('should return goToAppearanceHotKeys computed property', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    expect(goToAppearanceHotKeys.value).toBeDefined();
+  });
+
+  it('should have the correct number of appearance options', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    expect(goToAppearanceHotKeys.value.length).toBe(4); // 1 parent + 3 theme options
+  });
+
+  it('should have the correct parent option', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    const parentOption = goToAppearanceHotKeys.value.find(
+      option => option.id === 'appearance_settings'
+    );
+    expect(parentOption).toBeDefined();
+    expect(parentOption.children.length).toBe(3);
+  });
+
+  it('should have the correct theme options', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    const themeOptions = goToAppearanceHotKeys.value.filter(
+      option => option.parent === 'appearance_settings'
+    );
+    expect(themeOptions.length).toBe(3);
+    expect(themeOptions.map(option => option.id)).toEqual([
+      'light',
+      'dark',
+      'auto',
+    ]);
+  });
+
+  it('should call setAppearance when a theme option is selected', () => {
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    const lightThemeOption = goToAppearanceHotKeys.value.find(
+      option => option.id === 'light'
+    );
+
+    lightThemeOption.handler();
+
+    expect(LocalStorage.set).toHaveBeenCalledWith(
+      LOCAL_STORAGE_KEYS.COLOR_SCHEME,
+      'light'
+    );
+    expect(setColorTheme).toHaveBeenCalledWith(false);
+  });
+
+  it('should handle system dark mode preference', () => {
+    window.matchMedia = vi.fn().mockReturnValue({ matches: true });
+
+    const { goToAppearanceHotKeys } = useAppearanceHotKeys();
+    const autoThemeOption = goToAppearanceHotKeys.value.find(
+      option => option.id === 'auto'
+    );
+
+    autoThemeOption.handler();
+
+    expect(LocalStorage.set).toHaveBeenCalledWith(
+      LOCAL_STORAGE_KEYS.COLOR_SCHEME,
+      'auto'
+    );
+    expect(setColorTheme).toHaveBeenCalledWith(true);
+  });
+});

app/javascript/dashboard/composables/commands/spec/useBulkActionsHotKeys.spec.js

@@ -0,0 +1,102 @@
+import { useBulkActionsHotKeys } from '../useBulkActionsHotKeys';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+import wootConstants from 'dashboard/constants/globals';
+import { emitter } from 'shared/helpers/mitt';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables/useI18n');
+vi.mock('shared/helpers/mitt');
+
+describe('useBulkActionsHotKeys', () => {
+  let store;
+
+  beforeEach(() => {
+    store = {
+      getters: {
+        'bulkActions/getSelectedConversationIds': [],
+      },
+    };
+
+    useStore.mockReturnValue(store);
+    useMapGetter.mockImplementation(key => ({
+      value: store.getters[key],
+    }));
+
+    useI18n.mockReturnValue({ t: vi.fn(key => key) });
+    emitter.emit = vi.fn();
+  });
+
+  it('should return bulk actions when conversations are selected', () => {
+    store.getters['bulkActions/getSelectedConversationIds'] = [1, 2, 3];
+    const { bulkActionsHotKeys } = useBulkActionsHotKeys();
+
+    expect(bulkActionsHotKeys.value.length).toBeGreaterThan(0);
+    expect(bulkActionsHotKeys.value).toContainEqual(
+      expect.objectContaining({
+        id: 'bulk_action_snooze_conversation',
+        title: 'COMMAND_BAR.COMMANDS.SNOOZE_CONVERSATION',
+        section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+      })
+    );
+    expect(bulkActionsHotKeys.value).toContainEqual(
+      expect.objectContaining({
+        id: 'bulk_action_reopen_conversation',
+        title: 'COMMAND_BAR.COMMANDS.REOPEN_CONVERSATION',
+        section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+      })
+    );
+    expect(bulkActionsHotKeys.value).toContainEqual(
+      expect.objectContaining({
+        id: 'bulk_action_resolve_conversation',
+        title: 'COMMAND_BAR.COMMANDS.RESOLVE_CONVERSATION',
+        section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+      })
+    );
+  });
+
+  it('should include snooze options in bulk actions', () => {
+    store.getters['bulkActions/getSelectedConversationIds'] = [1, 2, 3];
+    const { bulkActionsHotKeys } = useBulkActionsHotKeys();
+
+    const snoozeAction = bulkActionsHotKeys.value.find(
+      action => action.id === 'bulk_action_snooze_conversation'
+    );
+    expect(snoozeAction).toBeDefined();
+    expect(snoozeAction.children).toEqual(
+      Object.values(wootConstants.SNOOZE_OPTIONS)
+    );
+  });
+
+  it('should create handlers for reopen and resolve actions', () => {
+    store.getters['bulkActions/getSelectedConversationIds'] = [1, 2, 3];
+    const { bulkActionsHotKeys } = useBulkActionsHotKeys();
+
+    const reopenAction = bulkActionsHotKeys.value.find(
+      action => action.id === 'bulk_action_reopen_conversation'
+    );
+    const resolveAction = bulkActionsHotKeys.value.find(
+      action => action.id === 'bulk_action_resolve_conversation'
+    );
+
+    expect(reopenAction.handler).toBeDefined();
+    expect(resolveAction.handler).toBeDefined();
+
+    reopenAction.handler();
+    expect(emitter.emit).toHaveBeenCalledWith(
+      'CMD_BULK_ACTION_REOPEN_CONVERSATION'
+    );
+
+    resolveAction.handler();
+    expect(emitter.emit).toHaveBeenCalledWith(
+      'CMD_BULK_ACTION_RESOLVE_CONVERSATION'
+    );
+  });
+
+  it('should return an empty array when no conversations are selected', () => {
+    store.getters['bulkActions/getSelectedConversationIds'] = [];
+    const { bulkActionsHotKeys } = useBulkActionsHotKeys();
+
+    expect(bulkActionsHotKeys.value).toEqual([]);
+  });
+});

app/javascript/dashboard/composables/commands/spec/useConversationHotKeys.spec.js

@@ -0,0 +1,204 @@
+import { useConversationHotKeys } from '../useConversationHotKeys';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
+import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
+import { useAI } from 'dashboard/composables/useAI';
+import { useAgentsList } from 'dashboard/composables/useAgentsList';
+import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
+import {
+  mockAssignableAgents,
+  mockCurrentChat,
+  mockTeamsList,
+  mockActiveLabels,
+  mockInactiveLabels,
+} from './fixtures';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables/useI18n');
+vi.mock('dashboard/composables/route');
+vi.mock('dashboard/composables/useConversationLabels');
+vi.mock('dashboard/composables/useAI');
+vi.mock('dashboard/composables/useAgentsList');
+
+describe('useConversationHotKeys', () => {
+  let store;
+
+  beforeEach(() => {
+    store = {
+      dispatch: vi.fn(),
+      getters: {
+        getSelectedChat: mockCurrentChat,
+        'draftMessages/getReplyEditorMode': REPLY_EDITOR_MODES.REPLY,
+        getContextMenuChatId: null,
+        'teams/getTeams': mockTeamsList,
+        'draftMessages/get': vi.fn(),
+      },
+    };
+
+    useStore.mockReturnValue(store);
+    useMapGetter.mockImplementation(key => ({
+      value: store.getters[key],
+    }));
+
+    useI18n.mockReturnValue({ t: vi.fn(key => key) });
+    useRoute.mockReturnValue({ name: 'inbox_conversation' });
+    useConversationLabels.mockReturnValue({
+      activeLabels: { value: mockActiveLabels },
+      inactiveLabels: { value: mockInactiveLabels },
+      addLabelToConversation: vi.fn(),
+      removeLabelFromConversation: vi.fn(),
+    });
+    useAI.mockReturnValue({ isAIIntegrationEnabled: { value: true } });
+    useAgentsList.mockReturnValue({
+      agentsList: { value: [] },
+      assignableAgents: { value: mockAssignableAgents },
+    });
+  });
+
+  it('should return the correct computed properties', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+
+    expect(conversationHotKeys.value).toBeDefined();
+  });
+
+  it('should generate conversation hot keys', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    expect(conversationHotKeys.value.length).toBeGreaterThan(0);
+  });
+
+  it('should include AI assist actions when AI integration is enabled', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const aiAssistAction = conversationHotKeys.value.find(
+      action => action.id === 'ai_assist'
+    );
+    expect(aiAssistAction).toBeDefined();
+  });
+
+  it('should not include AI assist actions when AI integration is disabled', () => {
+    useAI.mockReturnValue({ isAIIntegrationEnabled: { value: false } });
+    const { conversationHotKeys } = useConversationHotKeys();
+    const aiAssistAction = conversationHotKeys.value.find(
+      action => action.id === 'ai_assist'
+    );
+    expect(aiAssistAction).toBeUndefined();
+  });
+
+  it('should dispatch actions when handlers are called', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const assignAgentAction = conversationHotKeys.value.find(
+      action => action.id === 'assign_an_agent'
+    );
+    expect(assignAgentAction).toBeDefined();
+
+    if (assignAgentAction && assignAgentAction.children) {
+      const childAction = conversationHotKeys.value.find(
+        action => action.id === assignAgentAction.children[0]
+      );
+      if (childAction && childAction.handler) {
+        childAction.handler({ agentInfo: { id: 2 } });
+        expect(store.dispatch).toHaveBeenCalledWith('assignAgent', {
+          conversationId: 1,
+          agentId: 2,
+        });
+      }
+    }
+  });
+
+  it('should return snooze actions when in snooze context', () => {
+    store.getters.getContextMenuChatId = 1;
+    useMapGetter.mockImplementation(key => ({
+      value: store.getters[key],
+    }));
+    useRoute.mockReturnValue({ name: 'inbox_conversation' });
+
+    const { conversationHotKeys } = useConversationHotKeys();
+    const snoozeAction = conversationHotKeys.value.find(action =>
+      action.id.includes('snooze_conversation')
+    );
+    expect(snoozeAction).toBeDefined();
+  });
+
+  it('should return the correct label actions when there are active labels', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const addLabelAction = conversationHotKeys.value.find(
+      action => action.id === 'add_a_label_to_the_conversation'
+    );
+    const removeLabelAction = conversationHotKeys.value.find(
+      action => action.id === 'remove_a_label_to_the_conversation'
+    );
+
+    expect(addLabelAction).toBeDefined();
+    expect(removeLabelAction).toBeDefined();
+  });
+
+  it('should return only add label actions when there are no active labels', () => {
+    useConversationLabels.mockReturnValue({
+      activeLabels: { value: [] },
+      inactiveLabels: { value: [{ title: 'inactive_label' }] },
+      addLabelToConversation: vi.fn(),
+      removeLabelFromConversation: vi.fn(),
+    });
+
+    const { conversationHotKeys } = useConversationHotKeys();
+    const addLabelAction = conversationHotKeys.value.find(
+      action => action.id === 'add_a_label_to_the_conversation'
+    );
+    const removeLabelAction = conversationHotKeys.value.find(
+      action => action.id === 'remove_a_label_to_the_conversation'
+    );
+
+    expect(addLabelAction).toBeDefined();
+    expect(removeLabelAction).toBeUndefined();
+  });
+
+  it('should return the correct team assignment actions', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const assignTeamAction = conversationHotKeys.value.find(
+      action => action.id === 'assign_a_team'
+    );
+
+    expect(assignTeamAction).toBeDefined();
+    expect(assignTeamAction.children.length).toBe(mockTeamsList.length);
+  });
+
+  it('should return the correct priority assignment actions', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const assignPriorityAction = conversationHotKeys.value.find(
+      action => action.id === 'assign_priority'
+    );
+
+    expect(assignPriorityAction).toBeDefined();
+    expect(assignPriorityAction.children.length).toBe(4);
+  });
+
+  it('should return the correct conversation additional actions', () => {
+    const { conversationHotKeys } = useConversationHotKeys();
+    const muteAction = conversationHotKeys.value.find(
+      action => action.id === 'mute_conversation'
+    );
+    const sendTranscriptAction = conversationHotKeys.value.find(
+      action => action.id === 'send_transcript'
+    );
+
+    expect(muteAction).toBeDefined();
+    expect(sendTranscriptAction).toBeDefined();
+  });
+
+  it('should return unmute action when conversation is muted', () => {
+    store.getters.getSelectedChat = { ...mockCurrentChat, muted: true };
+    const { conversationHotKeys } = useConversationHotKeys();
+    const unmuteAction = conversationHotKeys.value.find(
+      action => action.id === 'unmute_conversation'
+    );
+
+    expect(unmuteAction).toBeDefined();
+  });
+
+  it('should not return conversation hot keys when not in conversation or inbox route', () => {
+    useRoute.mockReturnValue({ name: 'some_other_route' });
+    const { conversationHotKeys } = useConversationHotKeys();
+
+    expect(conversationHotKeys.value.length).toBe(0);
+  });
+});

app/javascript/dashboard/composables/commands/spec/useGoToCommandHotKeys.spec.js

@@ -0,0 +1,188 @@
+import { useGoToCommandHotKeys } from '../useGoToCommandHotKeys';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRouter } from 'dashboard/composables/route';
+import { useAdmin } from 'dashboard/composables/useAdmin';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import { MOCK_FEATURE_FLAGS } from './fixtures';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables/useI18n');
+vi.mock('dashboard/composables/route');
+vi.mock('dashboard/composables/useAdmin');
+vi.mock('dashboard/helper/URLHelper');
+
+const mockRoutes = [
+  { path: 'accounts/:accountId/dashboard', name: 'dashboard' },
+  {
+    path: 'accounts/:accountId/contacts',
+    name: 'contacts',
+    featureFlag: MOCK_FEATURE_FLAGS.CRM,
+  },
+  {
+    path: 'accounts/:accountId/settings/agents/list',
+    name: 'agent_settings',
+    featureFlag: MOCK_FEATURE_FLAGS.AGENT_MANAGEMENT,
+  },
+  {
+    path: 'accounts/:accountId/settings/teams/list',
+    name: 'team_settings',
+    featureFlag: MOCK_FEATURE_FLAGS.TEAM_MANAGEMENT,
+  },
+  {
+    path: 'accounts/:accountId/settings/inboxes/list',
+    name: 'inbox_settings',
+    featureFlag: MOCK_FEATURE_FLAGS.INBOX_MANAGEMENT,
+  },
+  { path: 'accounts/:accountId/profile/settings', name: 'profile_settings' },
+  { path: 'accounts/:accountId/notifications', name: 'notifications' },
+  {
+    path: 'accounts/:accountId/reports/overview',
+    name: 'reports_overview',
+    featureFlag: MOCK_FEATURE_FLAGS.REPORTS,
+  },
+  {
+    path: 'accounts/:accountId/settings/labels/list',
+    name: 'label_settings',
+    featureFlag: MOCK_FEATURE_FLAGS.LABELS,
+  },
+  {
+    path: 'accounts/:accountId/settings/canned-response/list',
+    name: 'canned_responses',
+    featureFlag: MOCK_FEATURE_FLAGS.CANNED_RESPONSES,
+  },
+  {
+    path: 'accounts/:accountId/settings/applications',
+    name: 'applications',
+    featureFlag: MOCK_FEATURE_FLAGS.INTEGRATIONS,
+  },
+];
+
+describe('useGoToCommandHotKeys', () => {
+  let store;
+
+  beforeEach(() => {
+    store = {
+      getters: {
+        getCurrentAccountId: 1,
+        'accounts/isFeatureEnabledonAccount': vi.fn().mockReturnValue(true),
+      },
+    };
+
+    useStore.mockReturnValue(store);
+    useMapGetter.mockImplementation(key => ({
+      value: store.getters[key],
+    }));
+
+    useI18n.mockReturnValue({ t: vi.fn(key => key) });
+    useRouter.mockReturnValue({ push: vi.fn() });
+    useAdmin.mockReturnValue({ isAdmin: { value: true } });
+    frontendURL.mockImplementation(url => url);
+  });
+
+  it('should return goToCommandHotKeys computed property', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    expect(goToCommandHotKeys.value).toBeDefined();
+    expect(goToCommandHotKeys.value.length).toBeGreaterThan(0);
+  });
+
+  it('should filter commands based on feature flags', () => {
+    store.getters['accounts/isFeatureEnabledonAccount'] = vi.fn(
+      (accountId, flag) => flag !== MOCK_FEATURE_FLAGS.CRM
+    );
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+
+    mockRoutes.forEach(route => {
+      const command = goToCommandHotKeys.value.find(cmd =>
+        cmd.id.includes(route.name)
+      );
+      if (route.featureFlag === MOCK_FEATURE_FLAGS.CRM) {
+        expect(command).toBeUndefined();
+      } else if (!route.featureFlag) {
+        expect(command).toBeDefined();
+      }
+    });
+  });
+
+  it('should filter commands for non-admin users', () => {
+    useAdmin.mockReturnValue({ isAdmin: { value: false } });
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+
+    const adminOnlyCommands = goToCommandHotKeys.value.filter(
+      cmd =>
+        cmd.id.includes('agent_settings') ||
+        cmd.id.includes('team_settings') ||
+        cmd.id.includes('inbox_settings')
+    );
+    expect(adminOnlyCommands.length).toBe(0);
+  });
+
+  it('should include commands for both admin and agent roles when user is admin', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    const adminCommand = goToCommandHotKeys.value.find(cmd =>
+      cmd.id.includes('agent_settings')
+    );
+    const agentCommand = goToCommandHotKeys.value.find(cmd =>
+      cmd.id.includes('profile_settings')
+    );
+    expect(adminCommand).toBeDefined();
+    expect(agentCommand).toBeDefined();
+  });
+
+  it('should translate section and title for each command', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    goToCommandHotKeys.value.forEach(command => {
+      expect(useI18n().t).toHaveBeenCalledWith(
+        expect.stringContaining('COMMAND_BAR.SECTIONS.')
+      );
+      expect(useI18n().t).toHaveBeenCalledWith(
+        expect.stringContaining('COMMAND_BAR.COMMANDS.')
+      );
+      expect(command.section).toBeDefined();
+      expect(command.title).toBeDefined();
+    });
+  });
+
+  it('should call router.push with correct URL when handler is called', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    goToCommandHotKeys.value.forEach(command => {
+      command.handler();
+      expect(useRouter().push).toHaveBeenCalledWith(expect.any(String));
+    });
+  });
+
+  it('should use current account ID in the path', () => {
+    store.getters.getCurrentAccountId = 42;
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    goToCommandHotKeys.value.forEach(command => {
+      command.handler();
+      expect(useRouter().push).toHaveBeenCalledWith(
+        expect.stringContaining('42')
+      );
+    });
+  });
+
+  it('should include icon for each command', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    goToCommandHotKeys.value.forEach(command => {
+      expect(command.icon).toBeDefined();
+    });
+  });
+
+  it('should return commands for all enabled features', () => {
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    const enabledFeatureCommands = goToCommandHotKeys.value.filter(cmd =>
+      mockRoutes.some(route => route.featureFlag && cmd.id.includes(route.name))
+    );
+    expect(enabledFeatureCommands.length).toBeGreaterThan(0);
+  });
+
+  it('should not return commands for disabled features', () => {
+    store.getters['accounts/isFeatureEnabledonAccount'] = vi.fn(() => false);
+    const { goToCommandHotKeys } = useGoToCommandHotKeys();
+    const disabledFeatureCommands = goToCommandHotKeys.value.filter(cmd =>
+      mockRoutes.some(route => route.featureFlag && cmd.id.includes(route.name))
+    );
+    expect(disabledFeatureCommands.length).toBe(0);
+  });
+});

app/javascript/dashboard/composables/commands/spec/useInboxHotKeys.spec.js

@@ -0,0 +1,37 @@
+import { useInboxHotKeys } from '../useInboxHotKeys';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
+import { isAInboxViewRoute } from 'dashboard/helper/routeHelpers';
+
+vi.mock('dashboard/composables/useI18n');
+vi.mock('dashboard/composables/route');
+vi.mock('dashboard/helper/routeHelpers');
+vi.mock('shared/helpers/mitt');
+
+describe('useInboxHotKeys', () => {
+  beforeEach(() => {
+    useI18n.mockReturnValue({ t: vi.fn(key => key) });
+    useRoute.mockReturnValue({ name: 'inbox_dashboard' });
+    isAInboxViewRoute.mockReturnValue(true);
+  });
+
+  it('should return inbox hot keys when on an inbox view route', () => {
+    const { inboxHotKeys } = useInboxHotKeys();
+    expect(inboxHotKeys.value.length).toBeGreaterThan(0);
+    expect(inboxHotKeys.value[0].id).toBe('snooze_notification');
+  });
+
+  it('should return an empty array when not on an inbox view route', () => {
+    isAInboxViewRoute.mockReturnValue(false);
+    const { inboxHotKeys } = useInboxHotKeys();
+    expect(inboxHotKeys.value).toEqual([]);
+  });
+
+  it('should have the correct structure for snooze actions', () => {
+    const { inboxHotKeys } = useInboxHotKeys();
+    const snoozeNotificationAction = inboxHotKeys.value.find(
+      action => action.id === 'snooze_notification'
+    );
+    expect(snoozeNotificationAction).toBeDefined();
+  });
+});

app/javascript/dashboard/composables/commands/useAppearanceHotKeys.js

@@ -0,0 +1,70 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import {
+  ICON_APPEARANCE,
+  ICON_LIGHT_MODE,
+  ICON_DARK_MODE,
+  ICON_SYSTEM_MODE,
+} from 'dashboard/helper/commandbar/icons';
+import { LocalStorage } from 'shared/helpers/localStorage';
+import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
+import { setColorTheme } from 'dashboard/helper/themeHelper.js';
+
+const getThemeOptions = t => [
+  {
+    key: 'light',
+    label: t('COMMAND_BAR.COMMANDS.LIGHT_MODE'),
+    icon: ICON_LIGHT_MODE,
+  },
+  {
+    key: 'dark',
+    label: t('COMMAND_BAR.COMMANDS.DARK_MODE'),
+    icon: ICON_DARK_MODE,
+  },
+  {
+    key: 'auto',
+    label: t('COMMAND_BAR.COMMANDS.SYSTEM_MODE'),
+    icon: ICON_SYSTEM_MODE,
+  },
+];
+
+const setAppearance = theme => {
+  LocalStorage.set(LOCAL_STORAGE_KEYS.COLOR_SCHEME, theme);
+  const isOSOnDarkMode = window.matchMedia(
+    '(prefers-color-scheme: dark)'
+  ).matches;
+  setColorTheme(isOSOnDarkMode);
+};
+
+export function useAppearanceHotKeys() {
+  const { t } = useI18n();
+
+  const themeOptions = computed(() => getThemeOptions(t));
+
+  const goToAppearanceHotKeys = computed(() => {
+    const options = themeOptions.value.map(theme => ({
+      id: theme.key,
+      title: theme.label,
+      parent: 'appearance_settings',
+      section: t('COMMAND_BAR.SECTIONS.APPEARANCE'),
+      icon: theme.icon,
+      handler: () => {
+        setAppearance(theme.key);
+      },
+    }));
+    return [
+      {
+        id: 'appearance_settings',
+        title: t('COMMAND_BAR.COMMANDS.CHANGE_APPEARANCE'),
+        section: t('COMMAND_BAR.SECTIONS.APPEARANCE'),
+        icon: ICON_APPEARANCE,
+        children: options.map(option => option.id),
+      },
+      ...options,
+    ];
+  });
+
+  return {
+    goToAppearanceHotKeys,
+  };
+}

app/javascript/dashboard/composables/commands/useBulkActionsHotKeys.js

@@ -0,0 +1,89 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import wootConstants from 'dashboard/constants/globals';
+
+import {
+  CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+  CMD_BULK_ACTION_REOPEN_CONVERSATION,
+  CMD_BULK_ACTION_RESOLVE_CONVERSATION,
+} from 'dashboard/helper/commandbar/events';
+import {
+  ICON_SNOOZE_CONVERSATION,
+  ICON_REOPEN_CONVERSATION,
+  ICON_RESOLVE_CONVERSATION,
+} from 'dashboard/helper/commandbar/icons';
+import { emitter } from 'shared/helpers/mitt';
+
+import { createSnoozeHandlers } from 'dashboard/helper/commandbar/actions';
+
+const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
+
+const createEmitHandler = event => () => emitter.emit(event);
+
+const SNOOZE_CONVERSATION_BULK_ACTIONS = [
+  {
+    id: 'bulk_action_snooze_conversation',
+    title: 'COMMAND_BAR.COMMANDS.SNOOZE_CONVERSATION',
+    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+    icon: ICON_SNOOZE_CONVERSATION,
+    children: Object.values(SNOOZE_OPTIONS),
+  },
+  ...createSnoozeHandlers(
+    CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+    'bulk_action_snooze_conversation',
+    'COMMAND_BAR.SECTIONS.BULK_ACTIONS'
+  ),
+];
+
+const RESOLVED_CONVERSATION_BULK_ACTIONS = [
+  {
+    id: 'bulk_action_reopen_conversation',
+    title: 'COMMAND_BAR.COMMANDS.REOPEN_CONVERSATION',
+    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+    icon: ICON_REOPEN_CONVERSATION,
+    handler: createEmitHandler(CMD_BULK_ACTION_REOPEN_CONVERSATION),
+  },
+];
+
+const OPEN_CONVERSATION_BULK_ACTIONS = [
+  {
+    id: 'bulk_action_resolve_conversation',
+    title: 'COMMAND_BAR.COMMANDS.RESOLVE_CONVERSATION',
+    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+    icon: ICON_RESOLVE_CONVERSATION,
+    handler: createEmitHandler(CMD_BULK_ACTION_RESOLVE_CONVERSATION),
+  },
+];
+
+export function useBulkActionsHotKeys() {
+  const { t } = useI18n();
+
+  const selectedConversations = useMapGetter(
+    'bulkActions/getSelectedConversationIds'
+  );
+
+  const prepareActions = actions => {
+    return actions.map(action => ({
+      ...action,
+      title: t(action.title),
+      section: t(action.section),
+    }));
+  };
+
+  const bulkActionsHotKeys = computed(() => {
+    let actions = [];
+    if (selectedConversations.value.length > 0) {
+      actions = [
+        ...SNOOZE_CONVERSATION_BULK_ACTIONS,
+        ...RESOLVED_CONVERSATION_BULK_ACTIONS,
+        ...OPEN_CONVERSATION_BULK_ACTIONS,
+      ];
+    }
+    return prepareActions(actions);
+  });
+
+  return {
+    bulkActionsHotKeys,
+  };
+}

app/javascript/dashboard/composables/commands/useConversationHotKeys.js

@@ -0,0 +1,408 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useRoute } from 'dashboard/composables/route';
+import { emitter } from 'shared/helpers/mitt';
+import { useConversationLabels } from 'dashboard/composables/useConversationLabels';
+import { useAI } from 'dashboard/composables/useAI';
+import { useAgentsList } from 'dashboard/composables/useAgentsList';
+import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
+import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
+
+import wootConstants from 'dashboard/constants/globals';
+
+import {
+  ICON_ADD_LABEL,
+  ICON_ASSIGN_AGENT,
+  ICON_ASSIGN_PRIORITY,
+  ICON_ASSIGN_TEAM,
+  ICON_REMOVE_LABEL,
+  ICON_PRIORITY_URGENT,
+  ICON_PRIORITY_HIGH,
+  ICON_PRIORITY_LOW,
+  ICON_PRIORITY_MEDIUM,
+  ICON_PRIORITY_NONE,
+  ICON_AI_ASSIST,
+  ICON_AI_SUMMARY,
+  ICON_AI_SHORTEN,
+  ICON_AI_EXPAND,
+  ICON_AI_GRAMMAR,
+} from 'dashboard/helper/commandbar/icons';
+
+import {
+  OPEN_CONVERSATION_ACTIONS,
+  SNOOZE_CONVERSATION_ACTIONS,
+  RESOLVED_CONVERSATION_ACTIONS,
+  SEND_TRANSCRIPT_ACTION,
+  UNMUTE_ACTION,
+  MUTE_ACTION,
+} from 'dashboard/helper/commandbar/actions';
+import {
+  isAConversationRoute,
+  isAInboxViewRoute,
+} from 'dashboard/helper/routeHelpers';
+
+const prepareActions = (actions, t) => {
+  return actions.map(action => ({
+    ...action,
+    title: t(action.title),
+    section: t(action.section),
+  }));
+};
+
+const createPriorityOptions = (t, currentPriority) => {
+  return [
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.NONE'),
+      key: null,
+      icon: ICON_PRIORITY_NONE,
+    },
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.URGENT'),
+      key: 'urgent',
+      icon: ICON_PRIORITY_URGENT,
+    },
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.HIGH'),
+      key: 'high',
+      icon: ICON_PRIORITY_HIGH,
+    },
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.MEDIUM'),
+      key: 'medium',
+      icon: ICON_PRIORITY_MEDIUM,
+    },
+    {
+      label: t('CONVERSATION.PRIORITY.OPTIONS.LOW'),
+      key: 'low',
+      icon: ICON_PRIORITY_LOW,
+    },
+  ].filter(item => item.key !== currentPriority);
+};
+
+const createNonDraftMessageAIAssistActions = (t, replyMode) => {
+  if (replyMode === REPLY_EDITOR_MODES.REPLY) {
+    return [
+      {
+        label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.REPLY_SUGGESTION'),
+        key: 'reply_suggestion',
+        icon: ICON_AI_ASSIST,
+      },
+    ];
+  }
+  return [
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.SUMMARIZE'),
+      key: 'summarize',
+      icon: ICON_AI_SUMMARY,
+    },
+  ];
+};
+
+const createDraftMessageAIAssistActions = t => {
+  return [
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.REPHRASE'),
+      key: 'rephrase',
+      icon: ICON_AI_ASSIST,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.FIX_SPELLING_GRAMMAR'),
+      key: 'fix_spelling_grammar',
+      icon: ICON_AI_GRAMMAR,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.EXPAND'),
+      key: 'expand',
+      icon: ICON_AI_EXPAND,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.SHORTEN'),
+      key: 'shorten',
+      icon: ICON_AI_SHORTEN,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.MAKE_FRIENDLY'),
+      key: 'make_friendly',
+      icon: ICON_AI_ASSIST,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.MAKE_FORMAL'),
+      key: 'make_formal',
+      icon: ICON_AI_ASSIST,
+    },
+    {
+      label: t('INTEGRATION_SETTINGS.OPEN_AI.OPTIONS.SIMPLIFY'),
+      key: 'simplify',
+      icon: ICON_AI_ASSIST,
+    },
+  ];
+};
+
+export function useConversationHotKeys() {
+  const { t } = useI18n();
+  const store = useStore();
+  const route = useRoute();
+
+  const {
+    activeLabels,
+    inactiveLabels,
+    addLabelToConversation,
+    removeLabelFromConversation,
+  } = useConversationLabels();
+
+  const { isAIIntegrationEnabled } = useAI();
+  const { agentsList } = useAgentsList();
+
+  const currentChat = useMapGetter('getSelectedChat');
+  const replyMode = useMapGetter('draftMessages/getReplyEditorMode');
+  const contextMenuChatId = useMapGetter('getContextMenuChatId');
+  const teams = useMapGetter('teams/getTeams');
+  const getDraftMessage = useMapGetter('draftMessages/get');
+
+  const conversationId = computed(() => currentChat.value?.id);
+  const draftKey = computed(
+    () => `draft-${conversationId.value}-${replyMode.value}`
+  );
+
+  const draftMessage = computed(() => getDraftMessage.value(draftKey.value));
+
+  const hasAnAssignedTeam = computed(() => !!currentChat.value?.meta?.team);
+
+  const teamsList = computed(() => {
+    if (hasAnAssignedTeam.value) {
+      return [{ id: 0, name: t('TEAMS_SETTINGS.LIST.NONE') }, ...teams.value];
+    }
+    return teams.value;
+  });
+
+  const onChangeAssignee = action => {
+    store.dispatch('assignAgent', {
+      conversationId: currentChat.value.id,
+      agentId: action.agentInfo.id,
+    });
+  };
+
+  const onChangePriority = action => {
+    store.dispatch('assignPriority', {
+      conversationId: currentChat.value.id,
+      priority: action.priority.key,
+    });
+  };
+
+  const onChangeTeam = action => {
+    store.dispatch('assignTeam', {
+      conversationId: currentChat.value.id,
+      teamId: action.teamInfo.id,
+    });
+  };
+
+  const statusActions = computed(() => {
+    const isOpen = currentChat.value?.status === wootConstants.STATUS_TYPE.OPEN;
+    const isSnoozed =
+      currentChat.value?.status === wootConstants.STATUS_TYPE.SNOOZED;
+    const isResolved =
+      currentChat.value?.status === wootConstants.STATUS_TYPE.RESOLVED;
+
+    let actions = [];
+    if (isOpen) {
+      actions = [...OPEN_CONVERSATION_ACTIONS, ...SNOOZE_CONVERSATION_ACTIONS];
+    } else if (isResolved || isSnoozed) {
+      actions = RESOLVED_CONVERSATION_ACTIONS;
+    }
+    return prepareActions(actions, t);
+  });
+
+  const priorityOptions = computed(() =>
+    createPriorityOptions(t, currentChat.value?.priority)
+  );
+
+  const assignAgentActions = computed(() => {
+    const agentOptions = agentsList.value.map(agent => ({
+      id: `agent-${agent.id}`,
+      title: agent.name,
+      parent: 'assign_an_agent',
+      section: t('COMMAND_BAR.SECTIONS.CHANGE_ASSIGNEE'),
+      agentInfo: agent,
+      icon: ICON_ASSIGN_AGENT,
+      handler: onChangeAssignee,
+    }));
+    return [
+      {
+        id: 'assign_an_agent',
+        title: t('COMMAND_BAR.COMMANDS.ASSIGN_AN_AGENT'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_ASSIGN_AGENT,
+        children: agentOptions.map(option => option.id),
+      },
+      ...agentOptions,
+    ];
+  });
+
+  const assignPriorityActions = computed(() => {
+    const options = priorityOptions.value.map(priority => ({
+      id: `priority-${priority.key}`,
+      title: priority.label,
+      parent: 'assign_priority',
+      section: t('COMMAND_BAR.SECTIONS.CHANGE_PRIORITY'),
+      priority: priority,
+      icon: priority.icon,
+      handler: onChangePriority,
+    }));
+    return [
+      {
+        id: 'assign_priority',
+        title: t('COMMAND_BAR.COMMANDS.ASSIGN_PRIORITY'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_ASSIGN_PRIORITY,
+        children: options.map(option => option.id),
+      },
+      ...options,
+    ];
+  });
+
+  const assignTeamActions = computed(() => {
+    const teamOptions = teamsList.value.map(team => ({
+      id: `team-${team.id}`,
+      title: team.name,
+      parent: 'assign_a_team',
+      section: t('COMMAND_BAR.SECTIONS.CHANGE_TEAM'),
+      teamInfo: team,
+      icon: ICON_ASSIGN_TEAM,
+      handler: onChangeTeam,
+    }));
+    return [
+      {
+        id: 'assign_a_team',
+        title: t('COMMAND_BAR.COMMANDS.ASSIGN_A_TEAM'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_ASSIGN_TEAM,
+        children: teamOptions.map(option => option.id),
+      },
+      ...teamOptions,
+    ];
+  });
+
+  const addLabelActions = computed(() => {
+    const availableLabels = inactiveLabels.value.map(label => ({
+      id: label.title,
+      title: `#${label.title}`,
+      parent: 'add_a_label_to_the_conversation',
+      section: t('COMMAND_BAR.SECTIONS.ADD_LABEL'),
+      icon: ICON_ADD_LABEL,
+      handler: action => addLabelToConversation({ title: action.id }),
+    }));
+    return [
+      ...availableLabels,
+      {
+        id: 'add_a_label_to_the_conversation',
+        title: t('COMMAND_BAR.COMMANDS.ADD_LABELS_TO_CONVERSATION'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_ADD_LABEL,
+        children: inactiveLabels.value.map(label => label.title),
+      },
+    ];
+  });
+
+  const removeLabelActions = computed(() => {
+    const activeLabelsComputed = activeLabels.value.map(label => ({
+      id: label.title,
+      title: `#${label.title}`,
+      parent: 'remove_a_label_to_the_conversation',
+      section: t('COMMAND_BAR.SECTIONS.REMOVE_LABEL'),
+      icon: ICON_REMOVE_LABEL,
+      handler: action => removeLabelFromConversation(action.id),
+    }));
+    return [
+      ...activeLabelsComputed,
+      {
+        id: 'remove_a_label_to_the_conversation',
+        title: t('COMMAND_BAR.COMMANDS.REMOVE_LABEL_FROM_CONVERSATION'),
+        section: t('COMMAND_BAR.SECTIONS.CONVERSATION'),
+        icon: ICON_REMOVE_LABEL,
+        children: activeLabels.value.map(label => label.title),
+      },
+    ];
+  });
+
+  const labelActions = computed(() => {
+    if (activeLabels.value.length) {
+      return [...addLabelActions.value, ...removeLabelActions.value];
+    }
+    return addLabelActions.value;
+  });
+
+  const conversationAdditionalActions = computed(() => {
+    return prepareActions(
+      [
+        currentChat.value.muted ? UNMUTE_ACTION : MUTE_ACTION,
+        SEND_TRANSCRIPT_ACTION,
+      ],
+      t
+    );
+  });
+
+  const AIAssistActions = computed(() => {
+    const aiOptions = draftMessage.value
+      ? createDraftMessageAIAssistActions(t)
+      : createNonDraftMessageAIAssistActions(t, replyMode.value);
+    const options = aiOptions.map(item => ({
+      id: `ai-assist-${item.key}`,
+      title: item.label,
+      parent: 'ai_assist',
+      section: t('COMMAND_BAR.SECTIONS.AI_ASSIST'),
+      priority: item,
+      icon: item.icon,
+      handler: () => emitter.emit(CMD_AI_ASSIST, item.key),
+    }));
+    return [
+      {
+        id: 'ai_assist',
+        title: t('COMMAND_BAR.COMMANDS.AI_ASSIST'),
+        section: t('COMMAND_BAR.SECTIONS.AI_ASSIST'),
+        icon: ICON_AI_ASSIST,
+        children: options.map(option => option.id),
+      },
+      ...options,
+    ];
+  });
+
+  const isConversationOrInboxRoute = computed(() => {
+    return isAConversationRoute(route.name) || isAInboxViewRoute(route.name);
+  });
+
+  const shouldShowSnoozeOption = computed(() => {
+    return (
+      isAConversationRoute(route.name, true, false) && contextMenuChatId.value
+    );
+  });
+
+  const getDefaultConversationHotKeys = computed(() => {
+    const defaultConversationHotKeys = [
+      ...statusActions.value,
+      ...conversationAdditionalActions.value,
+      ...assignAgentActions.value,
+      ...assignTeamActions.value,
+      ...labelActions.value,
+      ...assignPriorityActions.value,
+    ];
+    if (isAIIntegrationEnabled.value) {
+      return [...defaultConversationHotKeys, ...AIAssistActions.value];
+    }
+    return defaultConversationHotKeys;
+  });
+
+  const conversationHotKeys = computed(() => {
+    if (shouldShowSnoozeOption.value) {
+      return prepareActions(SNOOZE_CONVERSATION_ACTIONS, t);
+    }
+    if (isConversationOrInboxRoute.value) {
+      return getDefaultConversationHotKeys.value;
+    }
+    return [];
+  });
+
+  return {
+    conversationHotKeys,
+  };
+}

app/javascript/dashboard/composables/commands/useGoToCommandHotKeys.js

@@ -1,3 +1,8 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useRouter } from 'dashboard/composables/route';
+import { useAdmin } from 'dashboard/composables/useAdmin';
 import {
   ICON_ACCOUNT_SETTINGS,
   ICON_AGENT_REPORTS,
@@ -14,11 +19,9 @@ import {
   ICON_TEAM_REPORTS,
   ICON_USER_PROFILE,
   ICON_CONVERSATION_REPORTS,
-} from './CommandBarIcons';
-import { frontendURL } from '../../../helper/URLHelper';
-import { mapGetters } from 'vuex';
-import { useAdmin } from 'dashboard/composables/useAdmin';
-import { FEATURE_FLAGS } from '../../../featureFlags';
+} from 'dashboard/helper/commandbar/icons';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 const GO_TO_COMMANDS = [
   {
@@ -172,45 +175,45 @@ const GO_TO_COMMANDS = [
   },
 ];
 
-export default {
-  setup() {
-    const { isAdmin } = useAdmin();
-    return {
-      isAdmin,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      accountId: 'getCurrentAccountId',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-    }),
-    goToCommandHotKeys() {
-      let commands = GO_TO_COMMANDS.filter(cmd => {
-        if (cmd.featureFlag) {
-          return this.isFeatureEnabledonAccount(
-            this.accountId,
-            cmd.featureFlag
-          );
-        }
-        return true;
-      });
+export function useGoToCommandHotKeys() {
+  const { t } = useI18n();
+  const router = useRouter();
+  const { isAdmin } = useAdmin();
 
-      if (!this.isAdmin) {
-        commands = commands.filter(command => command.role.includes('agent'));
+  const currentAccountId = useMapGetter('getCurrentAccountId');
+  const isFeatureEnabledOnAccount = useMapGetter(
+    'accounts/isFeatureEnabledonAccount'
+  );
+
+  const openRoute = url => {
+    router.push(frontendURL(url));
+  };
+
+  const goToCommandHotKeys = computed(() => {
+    let commands = GO_TO_COMMANDS.filter(cmd => {
+      if (cmd.featureFlag) {
+        return isFeatureEnabledOnAccount.value(
+          currentAccountId.value,
+          cmd.featureFlag
+        );
       }
+      return true;
+    });
 
-      return commands.map(command => ({
-        id: command.id,
-        section: this.$t(command.section),
-        title: this.$t(command.title),
-        icon: command.icon,
-        handler: () => this.openRoute(command.path(this.accountId)),
-      }));
-    },
-  },
-  methods: {
-    openRoute(url) {
-      this.$router.push(frontendURL(url));
-    },
-  },
-};
+    if (!isAdmin.value) {
+      commands = commands.filter(command => command.role.includes('agent'));
+    }
+
+    return commands.map(command => ({
+      id: command.id,
+      section: t(command.section),
+      title: t(command.title),
+      icon: command.icon,
+      handler: () => openRoute(command.path(currentAccountId.value)),
+    }));
+  });
+
+  return {
+    goToCommandHotKeys,
+  };
+}

app/javascript/dashboard/composables/commands/useInboxHotKeys.js

@@ -1,13 +1,19 @@
+import { computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
 import wootConstants from 'dashboard/constants/globals';
 
-import { CMD_SNOOZE_NOTIFICATION } from './commandBarBusEvents';
-import { ICON_SNOOZE_NOTIFICATION } from './CommandBarIcons';
+import { CMD_SNOOZE_NOTIFICATION } from 'dashboard/helper/commandbar/events';
+import { ICON_SNOOZE_NOTIFICATION } from 'dashboard/helper/commandbar/icons';
 import { emitter } from 'shared/helpers/mitt';
 
 import { isAInboxViewRoute } from 'dashboard/helper/routeHelpers';
 
 const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
 
+const createSnoozeHandler = option => () =>
+  emitter.emit(CMD_SNOOZE_NOTIFICATION, option);
+
 const INBOX_SNOOZE_EVENTS = [
   {
     id: 'snooze_notification',
@@ -21,8 +27,7 @@ const INBOX_SNOOZE_EVENTS = [
     parent: 'snooze_notification',
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.AN_HOUR_FROM_NOW),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.AN_HOUR_FROM_NOW),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_TOMORROW,
@@ -30,8 +35,7 @@ const INBOX_SNOOZE_EVENTS = [
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_TOMORROW),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.UNTIL_TOMORROW),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_NEXT_WEEK,
@@ -39,8 +43,7 @@ const INBOX_SNOOZE_EVENTS = [
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_NEXT_WEEK),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.UNTIL_NEXT_WEEK),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_NEXT_MONTH,
@@ -48,8 +51,7 @@ const INBOX_SNOOZE_EVENTS = [
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_NEXT_MONTH),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.UNTIL_NEXT_MONTH),
   },
   {
     id: SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME,
@@ -57,26 +59,30 @@ const INBOX_SNOOZE_EVENTS = [
     section: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
     parent: 'snooze_notification',
     icon: ICON_SNOOZE_NOTIFICATION,
-    handler: () =>
-      emitter.emit(CMD_SNOOZE_NOTIFICATION, SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME),
+    handler: createSnoozeHandler(SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME),
   },
 ];
-export default {
-  computed: {
-    inboxHotKeys() {
-      if (isAInboxViewRoute(this.$route.name)) {
-        return this.prepareActions(INBOX_SNOOZE_EVENTS);
-      }
-      return [];
-    },
-  },
-  methods: {
-    prepareActions(actions) {
-      return actions.map(action => ({
-        ...action,
-        title: this.$t(action.title),
-        section: this.$t(action.section),
-      }));
-    },
-  },
-};
+
+export function useInboxHotKeys() {
+  const { t } = useI18n();
+  const route = useRoute();
+
+  const prepareActions = actions => {
+    return actions.map(action => ({
+      ...action,
+      title: t(action.title),
+      section: action.section ? t(action.section) : undefined,
+    }));
+  };
+
+  const inboxHotKeys = computed(() => {
+    if (isAInboxViewRoute(route.name)) {
+      return prepareActions(INBOX_SNOOZE_EVENTS);
+    }
+    return [];
+  });
+
+  return {
+    inboxHotKeys,
+  };
+}

app/javascript/dashboard/composables/spec/fixtures/agentFixtures.js

@@ -0,0 +1,63 @@
+import { allAgentsData } from 'dashboard/helper/specs/fixtures/agentFixtures';
+
+export { allAgentsData };
+export const formattedAgentsData = [
+  {
+    account_id: 0,
+    confirmed: true,
+    email: 'None',
+    id: 0,
+    name: 'None',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'Abraham',
+    confirmed: true,
+    email: 'abraham@chatwoot.com',
+    id: 5,
+    name: 'Abraham Keta',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'John K',
+    confirmed: true,
+    email: 'john@chatwoot.com',
+    id: 1,
+    name: 'John Kennady',
+    role: 'administrator',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Honey',
+    confirmed: true,
+    email: 'bee@chatwoot.com',
+    id: 4,
+    name: 'Honey Bee',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Samuel K',
+    confirmed: true,
+    email: 'samuel@chatwoot.com',
+    id: 2,
+    name: 'Samuel Keta',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'offline',
+    available_name: 'James K',
+    confirmed: true,
+    email: 'james@chatwoot.com',
+    id: 3,
+    name: 'James Koti',
+    role: 'agent',
+  },
+];

app/javascript/dashboard/composables/spec/fixtures/reportFixtures.js

@@ -0,0 +1,37 @@
+export const summary = {
+  avg_first_response_time: '198.6666666666667',
+  avg_resolution_time: '208.3333333333333',
+  conversations_count: 5000,
+  incoming_messages_count: 5,
+  outgoing_messages_count: 3,
+  previous: {
+    avg_first_response_time: '89.0',
+    avg_resolution_time: '145.0',
+    conversations_count: 4,
+    incoming_messages_count: 5,
+    outgoing_messages_count: 4,
+    resolutions_count: 0,
+  },
+  resolutions_count: 3,
+};
+
+export const botSummary = {
+  bot_resolutions_count: 10,
+  bot_handoffs_count: 20,
+  previous: {
+    bot_resolutions_count: 8,
+    bot_handoffs_count: 5,
+  },
+};
+
+export const report = {
+  data: [
+    { value: '0.00', timestamp: 1647541800, count: 0 },
+    { value: '0.00', timestamp: 1647628200, count: 0 },
+    { value: '0.00', timestamp: 1647714600, count: 0 },
+    { value: '0.00', timestamp: 1647801000, count: 0 },
+    { value: '0.01', timestamp: 1647887400, count: 4 },
+    { value: '0.00', timestamp: 1647973800, count: 0 },
+    { value: '0.00', timestamp: 1648060200, count: 0 },
+  ],
+};

app/javascript/dashboard/composables/spec/useAI.spec.js

@@ -0,0 +1,119 @@
+import { useAI } from '../useAI';
+import {
+  useStore,
+  useStoreGetters,
+  useMapGetter,
+} from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useI18n } from '../useI18n';
+import OpenAPI from 'dashboard/api/integrations/openapi';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables');
+vi.mock('../useI18n');
+vi.mock('dashboard/api/integrations/openapi');
+vi.mock('dashboard/helper/AnalyticsHelper/events', () => ({
+  OPEN_AI_EVENTS: {
+    TEST_EVENT: 'open_ai_test_event',
+  },
+}));
+
+describe('useAI', () => {
+  const mockStore = {
+    dispatch: vi.fn(),
+  };
+
+  const mockGetters = {
+    'integrations/getUIFlags': { value: { isFetching: false } },
+    'draftMessages/get': { value: () => 'Draft message' },
+  };
+
+  beforeEach(() => {
+    vi.clearAllMocks();
+    useStore.mockReturnValue(mockStore);
+    useStoreGetters.mockReturnValue(mockGetters);
+    useMapGetter.mockImplementation(getter => {
+      const mockValues = {
+        'integrations/getAppIntegrations': [],
+        getSelectedChat: { id: '123' },
+        'draftMessages/getReplyEditorMode': 'reply',
+      };
+      return { value: mockValues[getter] };
+    });
+    useTrack.mockReturnValue(vi.fn());
+    useI18n.mockReturnValue({ t: vi.fn() });
+    useAlert.mockReturnValue(vi.fn());
+  });
+
+  it('initializes computed properties correctly', async () => {
+    const { uiFlags, appIntegrations, currentChat, replyMode, draftMessage } =
+      useAI();
+
+    expect(uiFlags.value).toEqual({ isFetching: false });
+    expect(appIntegrations.value).toEqual([]);
+    expect(currentChat.value).toEqual({ id: '123' });
+    expect(replyMode.value).toBe('reply');
+    expect(draftMessage.value).toBe('Draft message');
+  });
+
+  it('fetches integrations if required', async () => {
+    const { fetchIntegrationsIfRequired } = useAI();
+    await fetchIntegrationsIfRequired();
+    expect(mockStore.dispatch).toHaveBeenCalledWith('integrations/get');
+  });
+
+  it('does not fetch integrations if already loaded', async () => {
+    useMapGetter.mockImplementation(getter => {
+      const mockValues = {
+        'integrations/getAppIntegrations': [{ id: 'openai' }],
+        getSelectedChat: { id: '123' },
+        'draftMessages/getReplyEditorMode': 'reply',
+      };
+      return { value: mockValues[getter] };
+    });
+
+    const { fetchIntegrationsIfRequired } = useAI();
+    await fetchIntegrationsIfRequired();
+    expect(mockStore.dispatch).not.toHaveBeenCalled();
+  });
+
+  it('records analytics correctly', async () => {
+    const mockTrack = vi.fn();
+    useTrack.mockReturnValue(mockTrack);
+    const { recordAnalytics } = useAI();
+
+    await recordAnalytics('TEST_EVENT', { data: 'test' });
+
+    expect(mockTrack).toHaveBeenCalledWith('open_ai_test_event', {
+      type: 'TEST_EVENT',
+      data: 'test',
+    });
+  });
+
+  it('fetches label suggestions', async () => {
+    OpenAPI.processEvent.mockResolvedValue({
+      data: { message: 'label1, label2' },
+    });
+
+    useMapGetter.mockImplementation(getter => {
+      const mockValues = {
+        'integrations/getAppIntegrations': [
+          { id: 'openai', hooks: [{ id: 'hook1' }] },
+        ],
+        getSelectedChat: { id: '123' },
+      };
+      return { value: mockValues[getter] };
+    });
+
+    const { fetchLabelSuggestions } = useAI();
+    const result = await fetchLabelSuggestions();
+
+    expect(OpenAPI.processEvent).toHaveBeenCalledWith({
+      type: 'label_suggestion',
+      hookId: 'hook1',
+      conversationId: '123',
+    });
+
+    expect(result).toEqual(['label1', 'label2']);
+  });
+});

app/javascript/dashboard/composables/spec/useAgentsList.spec.js

@@ -0,0 +1,91 @@
+import { ref } from 'vue';
+import { describe, it, expect, vi, beforeEach } from 'vitest';
+import { useAgentsList } from '../useAgentsList';
+import { useMapGetter } from 'dashboard/composables/store';
+import { allAgentsData, formattedAgentsData } from './fixtures/agentFixtures';
+import * as agentHelper from 'dashboard/helper/agentHelper';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/helper/agentHelper');
+
+const mockUseMapGetter = (overrides = {}) => {
+  const defaultGetters = {
+    getCurrentUser: ref(allAgentsData[0]),
+    getSelectedChat: ref({ inbox_id: 1, meta: { assignee: true } }),
+    getCurrentAccountId: ref(1),
+    'inboxAssignableAgents/getAssignableAgents': ref(() => allAgentsData),
+  };
+
+  const mergedGetters = { ...defaultGetters, ...overrides };
+
+  useMapGetter.mockImplementation(getter => mergedGetters[getter]);
+};
+
+describe('useAgentsList', () => {
+  beforeEach(() => {
+    vi.clearAllMocks();
+    agentHelper.getAgentsByUpdatedPresence.mockImplementation(agents => agents);
+    agentHelper.getSortedAgentsByAvailability.mockReturnValue(
+      formattedAgentsData.slice(1)
+    );
+    agentHelper.getCombinedAgents.mockImplementation(
+      (agents, includeNone, isAgentSelected) => {
+        if (includeNone && isAgentSelected) {
+          return [agentHelper.createNoneAgent, ...agents];
+        }
+        return agents;
+      }
+    );
+
+    mockUseMapGetter();
+  });
+
+  it('returns agentsList and assignableAgents', () => {
+    const { agentsList, assignableAgents } = useAgentsList();
+
+    expect(assignableAgents.value).toEqual(allAgentsData);
+    expect(agentsList.value).toEqual([
+      agentHelper.createNoneAgent,
+      ...formattedAgentsData.slice(1),
+    ]);
+  });
+
+  it('includes None agent when includeNoneAgent is true', () => {
+    const { agentsList } = useAgentsList(true);
+
+    expect(agentsList.value[0]).toEqual(agentHelper.createNoneAgent);
+    expect(agentsList.value.length).toBe(formattedAgentsData.length);
+  });
+
+  it('excludes None agent when includeNoneAgent is false', () => {
+    const { agentsList } = useAgentsList(false);
+
+    expect(agentsList.value[0]).not.toEqual(agentHelper.createNoneAgent);
+    expect(agentsList.value.length).toBe(formattedAgentsData.length - 1);
+  });
+
+  it('handles empty assignable agents', () => {
+    mockUseMapGetter({
+      'inboxAssignableAgents/getAssignableAgents': ref(() => []),
+    });
+    agentHelper.getSortedAgentsByAvailability.mockReturnValue([]);
+
+    const { agentsList, assignableAgents } = useAgentsList();
+
+    expect(assignableAgents.value).toEqual([]);
+    expect(agentsList.value).toEqual([agentHelper.createNoneAgent]);
+  });
+
+  it('handles missing inbox_id', () => {
+    mockUseMapGetter({
+      getSelectedChat: ref({ meta: { assignee: true } }),
+      'inboxAssignableAgents/getAssignableAgents': ref(() => []),
+    });
+    agentHelper.getSortedAgentsByAvailability.mockReturnValue([]);
+
+    const { agentsList, assignableAgents } = useAgentsList();
+
+    expect(assignableAgents.value).toEqual([]);
+    expect(agentsList.value).toEqual([agentHelper.createNoneAgent]);
+  });
+});

app/javascript/dashboard/composables/spec/useAutomation.spec.js

@@ -0,0 +1,295 @@
+import { useAutomation } from '../useAutomation';
+import { useStoreGetters, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from '../useI18n';
+import * as automationHelper from 'dashboard/helper/automationHelper';
+import {
+  customAttributes,
+  agents,
+  teams,
+  labels,
+  statusFilterOptions,
+  campaigns,
+  contacts,
+  inboxes,
+  languages,
+  countries,
+  slaPolicies,
+} from 'dashboard/helper/specs/fixtures/automationFixtures.js';
+import { MESSAGE_CONDITION_VALUES } from 'dashboard/constants/automation';
+
+vi.mock('dashboard/composables/store');
+vi.mock('dashboard/composables');
+vi.mock('../useI18n');
+vi.mock('dashboard/helper/automationHelper');
+
+describe('useAutomation', () => {
+  beforeEach(() => {
+    useStoreGetters.mockReturnValue({
+      'attributes/getAttributes': { value: customAttributes },
+      'attributes/getAttributesByModel': {
+        value: model => {
+          return model === 'conversation_attribute'
+            ? [{ id: 1, name: 'Conversation Attribute' }]
+            : [{ id: 2, name: 'Contact Attribute' }];
+        },
+      },
+    });
+    useMapGetter.mockImplementation(getter => {
+      const getterMap = {
+        'agents/getAgents': agents,
+        'campaigns/getAllCampaigns': campaigns,
+        'contacts/getContacts': contacts,
+        'inboxes/getInboxes': inboxes,
+        'labels/getLabels': labels,
+        'teams/getTeams': teams,
+        'sla/getSLA': slaPolicies,
+      };
+      return { value: getterMap[getter] };
+    });
+    useI18n.mockReturnValue({ t: key => key });
+    useAlert.mockReturnValue(vi.fn());
+
+    // Mock getConditionOptions for different types
+    automationHelper.getConditionOptions.mockImplementation(options => {
+      const { type } = options;
+      switch (type) {
+        case 'status':
+          return statusFilterOptions;
+        case 'team_id':
+          return teams;
+        case 'assignee_id':
+          return agents;
+        case 'contact':
+          return contacts;
+        case 'inbox_id':
+          return inboxes;
+        case 'campaigns':
+          return campaigns;
+        case 'browser_language':
+          return languages;
+        case 'country_code':
+          return countries;
+        case 'message_type':
+          return MESSAGE_CONDITION_VALUES;
+        default:
+          return [];
+      }
+    });
+
+    // Mock getActionOptions for different types
+    automationHelper.getActionOptions.mockImplementation(options => {
+      const { type } = options;
+      switch (type) {
+        case 'add_label':
+          return labels;
+        case 'assign_team':
+          return teams;
+        case 'assign_agent':
+          return agents;
+        case 'send_email_to_team':
+          return teams;
+        case 'send_message':
+          return [];
+        case 'add_sla':
+          return slaPolicies;
+        default:
+          return [];
+      }
+    });
+  });
+
+  it('initializes computed properties correctly', () => {
+    const {
+      agents: computedAgents,
+      campaigns: computedCampaigns,
+      contacts: computedContacts,
+      inboxes: computedInboxes,
+      labels: computedLabels,
+      teams: computedTeams,
+      slaPolicies: computedSlaPolicies,
+    } = useAutomation();
+
+    expect(computedAgents.value).toEqual(agents);
+    expect(computedCampaigns.value).toEqual(campaigns);
+    expect(computedContacts.value).toEqual(contacts);
+    expect(computedInboxes.value).toEqual(inboxes);
+    expect(computedLabels.value).toEqual(labels);
+    expect(computedTeams.value).toEqual(teams);
+    expect(computedSlaPolicies.value).toEqual(slaPolicies);
+  });
+
+  it('appends new condition and action correctly', () => {
+    const { appendNewCondition, appendNewAction } = useAutomation();
+    const mockAutomation = {
+      event_name: 'message_created',
+      conditions: [],
+      actions: [],
+    };
+
+    automationHelper.getDefaultConditions.mockReturnValue([{}]);
+    automationHelper.getDefaultActions.mockReturnValue([{}]);
+
+    appendNewCondition(mockAutomation);
+    appendNewAction(mockAutomation);
+
+    expect(automationHelper.getDefaultConditions).toHaveBeenCalledWith(
+      'message_created'
+    );
+    expect(automationHelper.getDefaultActions).toHaveBeenCalled();
+    expect(mockAutomation.conditions).toHaveLength(1);
+    expect(mockAutomation.actions).toHaveLength(1);
+  });
+
+  it('removes filter and action correctly', () => {
+    const { removeFilter, removeAction } = useAutomation();
+    const mockAutomation = {
+      conditions: [{ id: 1 }, { id: 2 }],
+      actions: [{ id: 1 }, { id: 2 }],
+    };
+
+    removeFilter(mockAutomation, 0);
+    removeAction(mockAutomation, 0);
+
+    expect(mockAutomation.conditions).toHaveLength(1);
+    expect(mockAutomation.actions).toHaveLength(1);
+    expect(mockAutomation.conditions[0].id).toBe(2);
+    expect(mockAutomation.actions[0].id).toBe(2);
+  });
+
+  it('resets filter and action correctly', () => {
+    const { resetFilter, resetAction } = useAutomation();
+    const mockAutomation = {
+      event_name: 'message_created',
+      conditions: [
+        {
+          attribute_key: 'status',
+          filter_operator: 'equal_to',
+          values: 'open',
+        },
+      ],
+      actions: [{ action_name: 'assign_agent', action_params: [1] }],
+    };
+    const mockAutomationTypes = {
+      message_created: {
+        conditions: [
+          { key: 'status', filterOperators: [{ value: 'not_equal_to' }] },
+        ],
+      },
+    };
+
+    resetFilter(
+      mockAutomation,
+      mockAutomationTypes,
+      0,
+      mockAutomation.conditions[0]
+    );
+    resetAction(mockAutomation, 0);
+
+    expect(mockAutomation.conditions[0].filter_operator).toBe('not_equal_to');
+    expect(mockAutomation.conditions[0].values).toBe('');
+    expect(mockAutomation.actions[0].action_params).toEqual([]);
+  });
+
+  it('formats automation correctly', () => {
+    const { formatAutomation } = useAutomation();
+    const mockAutomation = {
+      conditions: [{ attribute_key: 'status', values: ['open'] }],
+      actions: [{ action_name: 'assign_agent', action_params: [1] }],
+    };
+    const mockAutomationTypes = {};
+    const mockAutomationActionTypes = [
+      { key: 'assign_agent', inputType: 'search_select' },
+    ];
+
+    automationHelper.getConditionOptions.mockReturnValue([
+      { id: 'open', name: 'open' },
+    ]);
+    automationHelper.getActionOptions.mockReturnValue([
+      { id: 1, name: 'Agent 1' },
+    ]);
+
+    const result = formatAutomation(
+      mockAutomation,
+      customAttributes,
+      mockAutomationTypes,
+      mockAutomationActionTypes
+    );
+
+    expect(result.conditions[0].values).toEqual([{ id: 'open', name: 'open' }]);
+    expect(result.actions[0].action_params).toEqual([
+      { id: 1, name: 'Agent 1' },
+    ]);
+  });
+
+  it('manifests custom attributes correctly', () => {
+    const { manifestCustomAttributes } = useAutomation();
+    const mockAutomationTypes = {
+      message_created: { conditions: [] },
+      conversation_created: { conditions: [] },
+      conversation_updated: { conditions: [] },
+      conversation_opened: { conditions: [] },
+    };
+
+    automationHelper.generateCustomAttributeTypes.mockReturnValue([]);
+    automationHelper.generateCustomAttributes.mockReturnValue([]);
+
+    manifestCustomAttributes(mockAutomationTypes);
+
+    expect(automationHelper.generateCustomAttributeTypes).toHaveBeenCalledTimes(
+      2
+    );
+    expect(automationHelper.generateCustomAttributes).toHaveBeenCalledTimes(1);
+    Object.values(mockAutomationTypes).forEach(type => {
+      expect(type.conditions).toHaveLength(0);
+    });
+  });
+
+  it('gets condition dropdown values correctly', () => {
+    const { getConditionDropdownValues } = useAutomation();
+
+    expect(getConditionDropdownValues('status')).toEqual(statusFilterOptions);
+    expect(getConditionDropdownValues('team_id')).toEqual(teams);
+    expect(getConditionDropdownValues('assignee_id')).toEqual(agents);
+    expect(getConditionDropdownValues('contact')).toEqual(contacts);
+    expect(getConditionDropdownValues('inbox_id')).toEqual(inboxes);
+    expect(getConditionDropdownValues('campaigns')).toEqual(campaigns);
+    expect(getConditionDropdownValues('browser_language')).toEqual(languages);
+    expect(getConditionDropdownValues('country_code')).toEqual(countries);
+    expect(getConditionDropdownValues('message_type')).toEqual(
+      MESSAGE_CONDITION_VALUES
+    );
+  });
+
+  it('gets action dropdown values correctly', () => {
+    const { getActionDropdownValues } = useAutomation();
+
+    expect(getActionDropdownValues('add_label')).toEqual(labels);
+    expect(getActionDropdownValues('assign_team')).toEqual(teams);
+    expect(getActionDropdownValues('assign_agent')).toEqual(agents);
+    expect(getActionDropdownValues('send_email_to_team')).toEqual(teams);
+    expect(getActionDropdownValues('send_message')).toEqual([]);
+    expect(getActionDropdownValues('add_sla')).toEqual(slaPolicies);
+  });
+
+  it('handles event change correctly', () => {
+    const { onEventChange } = useAutomation();
+    const mockAutomation = {
+      event_name: 'message_created',
+      conditions: [],
+      actions: [],
+    };
+
+    automationHelper.getDefaultConditions.mockReturnValue([{}]);
+    automationHelper.getDefaultActions.mockReturnValue([{}]);
+
+    onEventChange(mockAutomation);
+
+    expect(automationHelper.getDefaultConditions).toHaveBeenCalledWith(
+      'message_created'
+    );
+    expect(automationHelper.getDefaultActions).toHaveBeenCalled();
+    expect(mockAutomation.conditions).toHaveLength(1);
+    expect(mockAutomation.actions).toHaveLength(1);
+  });
+});

app/javascript/dashboard/composables/spec/useIntegrationHook.spec.js

@@ -0,0 +1,56 @@
+import { useIntegrationHook } from '../useIntegrationHook';
+import { useMapGetter } from 'dashboard/composables/store';
+import { nextTick } from 'vue';
+
+vi.mock('dashboard/composables/store');
+
+describe('useIntegrationHook', () => {
+  let integrationGetter;
+
+  beforeEach(() => {
+    integrationGetter = vi.fn();
+    useMapGetter.mockReturnValue({ value: integrationGetter });
+  });
+
+  it('should return the correct computed properties', async () => {
+    const mockIntegration = {
+      id: 1,
+      hook_type: 'inbox',
+      hooks: ['hook1', 'hook2'],
+      allow_multiple_hooks: true,
+    };
+    integrationGetter.mockReturnValue(mockIntegration);
+
+    const hook = useIntegrationHook(1);
+
+    await nextTick();
+
+    expect(hook.integration.value).toEqual(mockIntegration);
+    expect(hook.integrationType.value).toBe('multiple');
+    expect(hook.isIntegrationMultiple.value).toBe(true);
+    expect(hook.isIntegrationSingle.value).toBe(false);
+    expect(hook.isHookTypeInbox.value).toBe(true);
+    expect(hook.hasConnectedHooks.value).toBe(true);
+  });
+
+  it('should handle single integration type correctly', async () => {
+    const mockIntegration = {
+      id: 2,
+      hook_type: 'channel',
+      hooks: [],
+      allow_multiple_hooks: false,
+    };
+    integrationGetter.mockReturnValue(mockIntegration);
+
+    const hook = useIntegrationHook(2);
+
+    await nextTick();
+
+    expect(hook.integration.value).toEqual(mockIntegration);
+    expect(hook.integrationType.value).toBe('single');
+    expect(hook.isIntegrationMultiple.value).toBe(false);
+    expect(hook.isIntegrationSingle.value).toBe(true);
+    expect(hook.isHookTypeInbox.value).toBe(false);
+    expect(hook.hasConnectedHooks.value).toBe(false);
+  });
+});

app/javascript/dashboard/composables/spec/useKeyboardEvents.spec.js

@@ -1,4 +1,3 @@
-import { unref } from 'vue';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 
 describe('useKeyboardEvents', () => {
@@ -11,15 +10,13 @@ describe('useKeyboardEvents', () => {
   });
 
   it('should set up listeners on mount and remove them on unmount', async () => {
-    const el = document.createElement('div');
-    const elRef = unref({ value: el });
     const events = {
       'ALT+KeyL': () => {},
     };
 
     const mountedMock = vi.fn();
     const unmountedMock = vi.fn();
-    useKeyboardEvents(events, elRef);
+    useKeyboardEvents(events);
     mountedMock();
     unmountedMock();
 

app/javascript/dashboard/composables/spec/useKeyboardNavigableList.spec.js

@@ -9,7 +9,6 @@ vi.mock('../useKeyboardEvents', () => ({
 }));
 
 describe('useKeyboardNavigableList', () => {
-  let elementRef;
   let items;
   let onSelect;
   let adjustScroll;
@@ -18,7 +17,6 @@ describe('useKeyboardNavigableList', () => {
   const createMockEvent = () => ({ preventDefault: vi.fn() });
 
   beforeEach(() => {
-    elementRef = ref(null);
     items = ref(['item1', 'item2', 'item3']);
     onSelect = vi.fn();
     adjustScroll = vi.fn();
@@ -28,7 +26,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should return moveSelectionUp and moveSelectionDown functions', () => {
     const result = useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -43,7 +40,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should move selection up correctly', () => {
     const { moveSelectionUp } = useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -65,7 +61,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should move selection down correctly', () => {
     const { moveSelectionDown } = useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -87,7 +82,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should call adjustScroll after moving selection', () => {
     const { moveSelectionUp, moveSelectionDown } = useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -103,7 +97,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should include Enter key handler when onSelect is provided', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -118,7 +111,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should not include Enter key handler when onSelect is not provided', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       adjustScroll,
       selectedIndex,
@@ -131,7 +123,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should not trigger onSelect when items are empty', () => {
     const { moveSelectionUp, moveSelectionDown } = useKeyboardNavigableList({
-      elementRef,
       items: ref([]),
       onSelect,
       adjustScroll,
@@ -145,23 +136,18 @@ describe('useKeyboardNavigableList', () => {
 
   it('should call useKeyboardEvents with correct parameters', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
       selectedIndex,
     });
 
-    expect(useKeyboardEvents).toHaveBeenCalledWith(
-      expect.any(Object),
-      elementRef
-    );
+    expect(useKeyboardEvents).toHaveBeenCalledWith(expect.any(Object));
   });
 
   // Keyboard event handlers
   it('should handle ArrowUp key', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -178,7 +164,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should handle Control+KeyP', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -195,7 +180,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should handle ArrowDown key', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -212,7 +196,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should handle Control+KeyN', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -229,7 +212,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should handle Enter key when onSelect is provided', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,
@@ -245,7 +227,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should not have Enter key handler when onSelect is not provided', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       adjustScroll,
       selectedIndex,
@@ -257,7 +238,6 @@ describe('useKeyboardNavigableList', () => {
 
   it('should set allowOnFocusedInput to true for all key handlers', () => {
     useKeyboardNavigableList({
-      elementRef,
       items,
       onSelect,
       adjustScroll,

app/javascript/dashboard/composables/spec/useMacros.spec.js

@@ -1,7 +1,7 @@
 import { describe, it, expect, vi } from 'vitest';
 import { useMacros } from '../useMacros';
 import { useStoreGetters } from 'dashboard/composables/store';
-import { PRIORITY_CONDITION_VALUES } from 'dashboard/helper/automationHelper.js';
+import { PRIORITY_CONDITION_VALUES } from 'dashboard/constants/automation';
 
 vi.mock('dashboard/composables/store');
 vi.mock('dashboard/helper/automationHelper.js');

app/javascript/dashboard/composables/spec/useReportMetrics.spec.js

@@ -0,0 +1,61 @@
+import { ref } from 'vue';
+import { useReportMetrics } from '../useReportMetrics';
+import { useMapGetter } from 'dashboard/composables/store';
+import { summary, botSummary } from './fixtures/reportFixtures';
+
+vi.mock('dashboard/composables/store');
+vi.mock('@chatwoot/utils', () => ({
+  formatTime: vi.fn(time => `formatted_${time}`),
+}));
+
+describe('useReportMetrics', () => {
+  beforeEach(() => {
+    vi.clearAllMocks();
+    useMapGetter.mockReturnValue(ref(summary));
+  });
+
+  it('calculates trend correctly', () => {
+    const { calculateTrend } = useReportMetrics();
+
+    expect(calculateTrend('conversations_count')).toBe(124900);
+    expect(calculateTrend('incoming_messages_count')).toBe(0);
+    expect(calculateTrend('avg_first_response_time')).toBe(123);
+  });
+
+  it('returns 0 for trend when previous value is not available', () => {
+    const { calculateTrend } = useReportMetrics();
+
+    expect(calculateTrend('non_existent_key')).toBe(0);
+  });
+
+  it('identifies average metric types correctly', () => {
+    const { isAverageMetricType } = useReportMetrics();
+
+    expect(isAverageMetricType('avg_first_response_time')).toBe(true);
+    expect(isAverageMetricType('avg_resolution_time')).toBe(true);
+    expect(isAverageMetricType('reply_time')).toBe(true);
+    expect(isAverageMetricType('conversations_count')).toBe(false);
+  });
+
+  it('displays metrics correctly for account', () => {
+    const { displayMetric } = useReportMetrics();
+
+    expect(displayMetric('conversations_count')).toBe('5,000');
+    expect(displayMetric('incoming_messages_count')).toBe('5');
+  });
+
+  it('displays the metric for bot', () => {
+    const customKey = 'getBotSummary';
+    useMapGetter.mockReturnValue(ref(botSummary));
+    const { displayMetric } = useReportMetrics(customKey);
+
+    expect(displayMetric('bot_resolutions_count')).toBe('10');
+    expect(displayMetric('bot_handoffs_count')).toBe('20');
+  });
+
+  it('handles non-existent metrics', () => {
+    const { displayMetric } = useReportMetrics();
+
+    expect(displayMetric('non_existent_key')).toBe('0');
+  });
+});

app/javascript/dashboard/composables/useAI.js

@@ -0,0 +1,204 @@
+import { computed, onMounted } from 'vue';
+import {
+  useStore,
+  useStoreGetters,
+  useMapGetter,
+} from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useI18n } from './useI18n';
+import { OPEN_AI_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import OpenAPI from 'dashboard/api/integrations/openapi';
+
+/**
+ * Cleans and normalizes a list of labels.
+ * @param {string} labels - A comma-separated string of labels.
+ * @returns {string[]} An array of cleaned and unique labels.
+ */
+const cleanLabels = labels => {
+  return labels
+    .toLowerCase() // Set it to lowercase
+    .split(',') // split the string into an array
+    .filter(label => label.trim()) // remove any empty strings
+    .map(label => label.trim()) // trim the words
+    .filter((label, index, self) => self.indexOf(label) === index);
+};
+
+/**
+ * A composable function for AI-related operations in the dashboard.
+ * @returns {Object} An object containing AI-related methods and computed properties.
+ */
+export function useAI() {
+  const store = useStore();
+  const getters = useStoreGetters();
+  const track = useTrack();
+  const { t } = useI18n();
+
+  /**
+   * Computed property for UI flags.
+   * @type {import('vue').ComputedRef<Object>}
+   */
+  const uiFlags = computed(() => getters['integrations/getUIFlags'].value);
+
+  const appIntegrations = useMapGetter('integrations/getAppIntegrations');
+  const currentChat = useMapGetter('getSelectedChat');
+  const replyMode = useMapGetter('draftMessages/getReplyEditorMode');
+
+  /**
+   * Computed property for the AI integration.
+   * @type {import('vue').ComputedRef<Object|undefined>}
+   */
+  const aiIntegration = computed(
+    () =>
+      appIntegrations.value.find(
+        integration => integration.id === 'openai' && !!integration.hooks.length
+      )?.hooks[0]
+  );
+
+  /**
+   * Computed property to check if AI integration is enabled.
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isAIIntegrationEnabled = computed(() => !!aiIntegration.value);
+
+  /**
+   * Computed property to check if label suggestion feature is enabled.
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isLabelSuggestionFeatureEnabled = computed(() => {
+    if (aiIntegration.value) {
+      const { settings = {} } = aiIntegration.value || {};
+      return settings.label_suggestion;
+    }
+    return false;
+  });
+
+  /**
+   * Computed property to check if app integrations are being fetched.
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isFetchingAppIntegrations = computed(() => uiFlags.value.isFetching);
+
+  /**
+   * Computed property for the hook ID.
+   * @type {import('vue').ComputedRef<string|undefined>}
+   */
+  const hookId = computed(() => aiIntegration.value?.id);
+
+  /**
+   * Computed property for the conversation ID.
+   * @type {import('vue').ComputedRef<string|undefined>}
+   */
+  const conversationId = computed(() => currentChat.value?.id);
+
+  /**
+   * Computed property for the draft key.
+   * @type {import('vue').ComputedRef<string>}
+   */
+  const draftKey = computed(
+    () => `draft-${conversationId.value}-${replyMode.value}`
+  );
+
+  /**
+   * Computed property for the draft message.
+   * @type {import('vue').ComputedRef<string>}
+   */
+  const draftMessage = computed(() =>
+    getters['draftMessages/get'].value(draftKey.value)
+  );
+
+  /**
+   * Fetches integrations if they haven't been loaded yet.
+   * @returns {Promise<void>}
+   */
+  const fetchIntegrationsIfRequired = async () => {
+    if (!appIntegrations.value.length) {
+      await store.dispatch('integrations/get');
+    }
+  };
+
+  /**
+   * Records analytics for AI-related events.
+   * @param {string} type - The type of event.
+   * @param {Object} payload - Additional data for the event.
+   * @returns {Promise<void>}
+   */
+  const recordAnalytics = async (type, payload) => {
+    const event = OPEN_AI_EVENTS[type.toUpperCase()];
+    if (event) {
+      track(event, {
+        type,
+        ...payload,
+      });
+    }
+  };
+
+  /**
+   * Fetches label suggestions for the current conversation.
+   * @returns {Promise<string[]>} An array of suggested labels.
+   */
+  const fetchLabelSuggestions = async () => {
+    if (!conversationId.value) return [];
+
+    try {
+      const result = await OpenAPI.processEvent({
+        type: 'label_suggestion',
+        hookId: hookId.value,
+        conversationId: conversationId.value,
+      });
+
+      const {
+        data: { message: labels },
+      } = result;
+
+      return cleanLabels(labels);
+    } catch {
+      return [];
+    }
+  };
+
+  /**
+   * Processes an AI event, such as rephrasing content.
+   * @param {string} [type='rephrase'] - The type of AI event to process.
+   * @returns {Promise<string>} The generated message or an empty string if an error occurs.
+   */
+  const processEvent = async (type = 'rephrase') => {
+    try {
+      const result = await OpenAPI.processEvent({
+        hookId: hookId.value,
+        type,
+        content: draftMessage.value,
+        conversationId: conversationId.value,
+      });
+      const {
+        data: { message: generatedMessage },
+      } = result;
+      return generatedMessage;
+    } catch (error) {
+      const errorData = error.response.data.error;
+      const errorMessage =
+        errorData?.error?.message ||
+        t('INTEGRATION_SETTINGS.OPEN_AI.GENERATE_ERROR');
+      useAlert(errorMessage);
+      return '';
+    }
+  };
+
+  onMounted(() => {
+    fetchIntegrationsIfRequired();
+  });
+
+  return {
+    draftMessage,
+    uiFlags,
+    appIntegrations,
+    currentChat,
+    replyMode,
+    isAIIntegrationEnabled,
+    isLabelSuggestionFeatureEnabled,
+    isFetchingAppIntegrations,
+    fetchIntegrationsIfRequired,
+    recordAnalytics,
+    fetchLabelSuggestions,
+    processEvent,
+  };
+}

app/javascript/dashboard/composables/useAgentsList.js

@@ -0,0 +1,57 @@
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import {
+  getAgentsByUpdatedPresence,
+  getSortedAgentsByAvailability,
+  getCombinedAgents,
+} from 'dashboard/helper/agentHelper';
+
+/**
+ * A composable function that provides a list of agents for assignment.
+ *
+ * @param {boolean} [includeNoneAgent=true] - Whether to include a 'None' agent option.
+ * @returns {Object} An object containing the agents list and assignable agents.
+ */
+export function useAgentsList(includeNoneAgent = true) {
+  const currentUser = useMapGetter('getCurrentUser');
+  const currentChat = useMapGetter('getSelectedChat');
+  const currentAccountId = useMapGetter('getCurrentAccountId');
+  const assignable = useMapGetter('inboxAssignableAgents/getAssignableAgents');
+
+  const inboxId = computed(() => currentChat.value?.inbox_id);
+  const isAgentSelected = computed(() => currentChat.value?.meta?.assignee);
+
+  /**
+   * @type {import('vue').ComputedRef<Array>}
+   */
+  const assignableAgents = computed(() => {
+    return inboxId.value ? assignable.value(inboxId.value) : [];
+  });
+
+  /**
+   * @type {import('vue').ComputedRef<Array>}
+   */
+  const agentsList = computed(() => {
+    const agents = assignableAgents.value || [];
+    const agentsByUpdatedPresence = getAgentsByUpdatedPresence(
+      agents,
+      currentUser.value,
+      currentAccountId.value
+    );
+
+    const filteredAgentsByAvailability = getSortedAgentsByAvailability(
+      agentsByUpdatedPresence
+    );
+
+    return getCombinedAgents(
+      filteredAgentsByAvailability,
+      includeNoneAgent,
+      isAgentSelected.value
+    );
+  });
+
+  return {
+    agentsList,
+    assignableAgents,
+  };
+}

app/javascript/dashboard/composables/useAutomation.js

@@ -0,0 +1,349 @@
+import { computed } from 'vue';
+import { useStoreGetters, useMapGetter } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from './useI18n';
+import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
+import countries from 'shared/constants/countries';
+import {
+  generateCustomAttributeTypes,
+  getActionOptions,
+  getConditionOptions,
+  getCustomAttributeInputType,
+  getDefaultConditions,
+  getDefaultActions,
+  filterCustomAttributes,
+  getStandardAttributeInputType,
+  isCustomAttribute,
+  generateCustomAttributes,
+} from 'dashboard/helper/automationHelper';
+
+/**
+ * Composable for handling automation-related functionality.
+ * @returns {Object} An object containing various automation-related functions and computed properties.
+ */
+export function useAutomation() {
+  const getters = useStoreGetters();
+  const { t } = useI18n();
+
+  const agents = useMapGetter('agents/getAgents');
+  const campaigns = useMapGetter('campaigns/getAllCampaigns');
+  const contacts = useMapGetter('contacts/getContacts');
+  const inboxes = useMapGetter('inboxes/getInboxes');
+  const labels = useMapGetter('labels/getLabels');
+  const teams = useMapGetter('teams/getTeams');
+  const slaPolicies = useMapGetter('sla/getSLA');
+
+  const booleanFilterOptions = computed(() => [
+    { id: true, name: t('FILTER.ATTRIBUTE_LABELS.TRUE') },
+    { id: false, name: t('FILTER.ATTRIBUTE_LABELS.FALSE') },
+  ]);
+
+  const statusFilterOptions = computed(() => {
+    const statusFilters = t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS');
+    return [
+      ...Object.keys(statusFilters).map(status => ({
+        id: status,
+        name: statusFilters[status].TEXT,
+      })),
+      { id: 'all', name: t('CHAT_LIST.FILTER_ALL') },
+    ];
+  });
+
+  /**
+   * Handles the event change for an automation.
+   * @param {Object} automation - The automation object to update.
+   */
+  const onEventChange = automation => {
+    automation.conditions = getDefaultConditions(automation.event_name);
+    automation.actions = getDefaultActions();
+  };
+
+  /**
+   * Gets the condition dropdown values for a given type.
+   * @param {string} type - The type of condition.
+   * @returns {Array} An array of condition dropdown values.
+   */
+  const getConditionDropdownValues = type => {
+    return getConditionOptions({
+      agents: agents.value,
+      booleanFilterOptions: booleanFilterOptions.value,
+      campaigns: campaigns.value,
+      contacts: contacts.value,
+      customAttributes: getters['attributes/getAttributes'].value,
+      inboxes: inboxes.value,
+      statusFilterOptions: statusFilterOptions.value,
+      teams: teams.value,
+      languages,
+      countries,
+      type,
+    });
+  };
+
+  /**
+   * Appends a new condition to the automation.
+   * @param {Object} automation - The automation object to update.
+   */
+  const appendNewCondition = automation => {
+    automation.conditions.push(...getDefaultConditions(automation.event_name));
+  };
+
+  /**
+   * Appends a new action to the automation.
+   * @param {Object} automation - The automation object to update.
+   */
+  const appendNewAction = automation => {
+    automation.actions.push(...getDefaultActions());
+  };
+
+  /**
+   * Removes a filter from the automation.
+   * @param {Object} automation - The automation object to update.
+   * @param {number} index - The index of the filter to remove.
+   */
+  const removeFilter = (automation, index) => {
+    if (automation.conditions.length <= 1) {
+      useAlert(t('AUTOMATION.CONDITION.DELETE_MESSAGE'));
+    } else {
+      automation.conditions.splice(index, 1);
+    }
+  };
+
+  /**
+   * Removes an action from the automation.
+   * @param {Object} automation - The automation object to update.
+   * @param {number} index - The index of the action to remove.
+   */
+  const removeAction = (automation, index) => {
+    if (automation.actions.length <= 1) {
+      useAlert(t('AUTOMATION.ACTION.DELETE_MESSAGE'));
+    } else {
+      automation.actions.splice(index, 1);
+    }
+  };
+
+  /**
+   * Resets a filter in the automation.
+   * @param {Object} automation - The automation object to update.
+   * @param {Object} automationTypes - The automation types object.
+   * @param {number} index - The index of the filter to reset.
+   * @param {Object} currentCondition - The current condition object.
+   */
+  const resetFilter = (
+    automation,
+    automationTypes,
+    index,
+    currentCondition
+  ) => {
+    automation.conditions[index].filter_operator = automationTypes[
+      automation.event_name
+    ].conditions.find(
+      condition => condition.key === currentCondition.attribute_key
+    ).filterOperators[0].value;
+    automation.conditions[index].values = '';
+  };
+
+  /**
+   * Resets an action in the automation.
+   * @param {Object} automation - The automation object to update.
+   * @param {number} index - The index of the action to reset.
+   */
+  const resetAction = (automation, index) => {
+    automation.actions[index].action_params = [];
+  };
+
+  /**
+   * This function sets the conditions for automation.
+   * It help to format the conditions for the automation when we open the edit automation modal.
+   * @param {Object} automation - The automation object containing conditions to manifest.
+   * @param {Array} allCustomAttributes - List of all custom attributes.
+   * @param {Object} automationTypes - Object containing automation type definitions.
+   * @returns {Array} An array of manifested conditions.
+   */
+  const manifestConditions = (
+    automation,
+    allCustomAttributes,
+    automationTypes
+  ) => {
+    const customAttributes = filterCustomAttributes(allCustomAttributes);
+    return automation.conditions.map(condition => {
+      const customAttr = isCustomAttribute(
+        customAttributes,
+        condition.attribute_key
+      );
+      let inputType = 'plain_text';
+      if (customAttr) {
+        inputType = getCustomAttributeInputType(customAttr.type);
+      } else {
+        inputType = getStandardAttributeInputType(
+          automationTypes,
+          automation.event_name,
+          condition.attribute_key
+        );
+      }
+      if (inputType === 'plain_text' || inputType === 'date') {
+        return { ...condition, values: condition.values[0] };
+      }
+      if (inputType === 'comma_separated_plain_text') {
+        return { ...condition, values: condition.values.join(',') };
+      }
+      return {
+        ...condition,
+        query_operator: condition.query_operator || 'and',
+        values: [...getConditionDropdownValues(condition.attribute_key)].filter(
+          item => [...condition.values].includes(item.id)
+        ),
+      };
+    });
+  };
+
+  /**
+   * Gets the action dropdown values for a given type.
+   * @param {string} type - The type of action.
+   * @returns {Array} An array of action dropdown values.
+   */
+  const getActionDropdownValues = type => {
+    return getActionOptions({
+      agents: agents.value,
+      labels: labels.value,
+      teams: teams.value,
+      slaPolicies: slaPolicies.value,
+      languages,
+      type,
+    });
+  };
+
+  /**
+   * Generates an array of actions for the automation.
+   * @param {Object} action - The action object.
+   * @param {Array} automationActionTypes - List of available automation action types.
+   * @returns {Array|Object} Generated actions array or object based on input type.
+   */
+  const generateActionsArray = (action, automationActionTypes) => {
+    const params = action.action_params;
+    const inputType = automationActionTypes.find(
+      item => item.key === action.action_name
+    ).inputType;
+    if (inputType === 'multi_select' || inputType === 'search_select') {
+      return [...getActionDropdownValues(action.action_name)].filter(item =>
+        [...params].includes(item.id)
+      );
+    }
+    if (inputType === 'team_message') {
+      return {
+        team_ids: [...getActionDropdownValues(action.action_name)].filter(
+          item => [...params[0].team_ids].includes(item.id)
+        ),
+        message: params[0].message,
+      };
+    }
+    return [...params];
+  };
+
+  /**
+   * This function sets the actions for automation.
+   * It help to format the actions for the automation when we open the edit automation modal.
+   * @param {Object} automation - The automation object containing actions.
+   * @param {Array} automationActionTypes - List of available automation action types.
+   * @returns {Array} An array of manifested actions.
+   */
+  const manifestActions = (automation, automationActionTypes) => {
+    return automation.actions.map(action => ({
+      ...action,
+      action_params: action.action_params.length
+        ? generateActionsArray(action, automationActionTypes)
+        : [],
+    }));
+  };
+
+  /**
+   * Formats the automation object for use when we edit the automation.
+   * It help to format the conditions and actions for the automation when we open the edit automation modal.
+   * @param {Object} automation - The automation object to format.
+   * @param {Array} allCustomAttributes - List of all custom attributes.
+   * @param {Object} automationTypes - Object containing automation type definitions.
+   * @param {Array} automationActionTypes - List of available automation action types.
+   * @returns {Object} A new object with formatted automation data, including automation conditions and actions.
+   */
+  const formatAutomation = (
+    automation,
+    allCustomAttributes,
+    automationTypes,
+    automationActionTypes
+  ) => {
+    return {
+      ...automation,
+      conditions: manifestConditions(
+        automation,
+        allCustomAttributes,
+        automationTypes
+      ),
+      actions: manifestActions(automation, automationActionTypes),
+    };
+  };
+
+  /**
+   * This function formats the custom attributes for automation types.
+   * It retrieves custom attributes for conversations and contacts,
+   * generates custom attribute types, and adds them to the relevant automation types.
+   * @param {Object} automationTypes - The automation types object to update with custom attributes.
+   */
+  const manifestCustomAttributes = automationTypes => {
+    const conversationCustomAttributesRaw = getters[
+      'attributes/getAttributesByModel'
+    ].value('conversation_attribute');
+    const contactCustomAttributesRaw =
+      getters['attributes/getAttributesByModel'].value('contact_attribute');
+
+    const conversationCustomAttributeTypes = generateCustomAttributeTypes(
+      conversationCustomAttributesRaw,
+      'conversation_attribute'
+    );
+    const contactCustomAttributeTypes = generateCustomAttributeTypes(
+      contactCustomAttributesRaw,
+      'contact_attribute'
+    );
+
+    const manifestedCustomAttributes = generateCustomAttributes(
+      conversationCustomAttributeTypes,
+      contactCustomAttributeTypes,
+      t('AUTOMATION.CONDITION.CONVERSATION_CUSTOM_ATTR_LABEL'),
+      t('AUTOMATION.CONDITION.CONTACT_CUSTOM_ATTR_LABEL')
+    );
+
+    automationTypes.message_created.conditions.push(
+      ...manifestedCustomAttributes
+    );
+    automationTypes.conversation_created.conditions.push(
+      ...manifestedCustomAttributes
+    );
+    automationTypes.conversation_updated.conditions.push(
+      ...manifestedCustomAttributes
+    );
+    automationTypes.conversation_opened.conditions.push(
+      ...manifestedCustomAttributes
+    );
+  };
+
+  return {
+    agents,
+    campaigns,
+    contacts,
+    inboxes,
+    labels,
+    teams,
+    slaPolicies,
+    booleanFilterOptions,
+    statusFilterOptions,
+    onEventChange,
+    getConditionDropdownValues,
+    appendNewCondition,
+    appendNewAction,
+    removeFilter,
+    removeAction,
+    resetFilter,
+    resetAction,
+    formatAutomation,
+    getActionDropdownValues,
+    manifestCustomAttributes,
+  };
+}

app/javascript/dashboard/composables/useIntegrationHook.js

@@ -0,0 +1,68 @@
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+
+/**
+ * Composable for managing integration hooks
+ * @param {string|number} integrationId - The ID of the integration
+ * @returns {Object} An object containing computed properties for the integration
+ */
+export const useIntegrationHook = integrationId => {
+  const integrationGetter = useMapGetter('integrations/getIntegration');
+
+  /**
+   * The integration object
+   * @type {import('vue').ComputedRef<Object>}
+   */
+  const integration = computed(() => {
+    return integrationGetter.value(integrationId);
+  });
+
+  /**
+   * Whether the integration hook type is 'inbox'
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isHookTypeInbox = computed(() => {
+    return integration.value.hook_type === 'inbox';
+  });
+
+  /**
+   * Whether the integration has any connected hooks
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const hasConnectedHooks = computed(() => {
+    return !!integration.value.hooks.length;
+  });
+
+  /**
+   * The type of integration: 'multiple' or 'single'
+   * @type {import('vue').ComputedRef<string>}
+   */
+  const integrationType = computed(() => {
+    return integration.value.allow_multiple_hooks ? 'multiple' : 'single';
+  });
+
+  /**
+   * Whether the integration allows multiple hooks
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isIntegrationMultiple = computed(() => {
+    return integrationType.value === 'multiple';
+  });
+
+  /**
+   * Whether the integration allows only a single hook
+   * @type {import('vue').ComputedRef<boolean>}
+   */
+  const isIntegrationSingle = computed(() => {
+    return integrationType.value === 'single';
+  });
+
+  return {
+    integration,
+    integrationType,
+    isIntegrationMultiple,
+    isIntegrationSingle,
+    isHookTypeInbox,
+    hasConnectedHooks,
+  };
+};

app/javascript/dashboard/composables/useKeyboardEvents.js

@@ -1,4 +1,3 @@
-import { onMounted, onBeforeUnmount, unref } from 'vue';
 import {
   isActiveElementTypeable,
   isEscape,
@@ -7,8 +6,7 @@ import {
 } from 'shared/helpers/KeyboardHelpers';
 import { useDetectKeyboardLayout } from 'dashboard/composables/useDetectKeyboardLayout';
 import { createKeybindingsHandler } from 'tinykeys';
-
-const keyboardListenerMap = new WeakMap();
+import { onUnmounted, onMounted } from 'vue';
 
 /**
  * Determines if the keyboard event should be ignored based on the element type and handler settings.
@@ -69,49 +67,24 @@ async function wrapEventsInKeybindingsHandler(events) {
   return wrappedEvents;
 }
 
-/**
- * Sets up keyboard event listeners on the specified element.
- * @param {Element} root - The DOM element to attach listeners to.
- * @param {Object} events - The events to listen for.
- */
-const setupListeners = (root, events) => {
-  if (root instanceof Element && events) {
-    const keydownHandler = createKeybindingsHandler(events);
-    document.addEventListener('keydown', keydownHandler);
-    keyboardListenerMap.set(root, keydownHandler);
-  }
-};
-
-/**
- * Removes keyboard event listeners from the specified element.
- * @param {Element} root - The DOM element to remove listeners from.
- */
-const removeListeners = root => {
-  // In the future, let's use the abort controller to remove the listeners
-  // https://caniuse.com/abortcontroller
-  if (root instanceof Element) {
-    const handlerToRemove = keyboardListenerMap.get(root);
-    document.removeEventListener('keydown', handlerToRemove);
-    keyboardListenerMap.delete(root);
-  }
-};
-
 /**
  * Vue composable to handle keyboard events with support for different keyboard layouts.
  * @param {Object} keyboardEvents - The keyboard events to handle.
- * @param {ref} elRef - A Vue ref to the element to attach the keyboard events to.
  */
-export function useKeyboardEvents(keyboardEvents, elRef = null) {
+export async function useKeyboardEvents(keyboardEvents) {
+  let abortController = new AbortController();
+
   onMounted(async () => {
-    const el = unref(elRef);
-    const getKeyboardEvents = () => keyboardEvents || null;
-    const events = getKeyboardEvents();
-    const wrappedEvents = await wrapEventsInKeybindingsHandler(events);
-    setupListeners(el, wrappedEvents);
+    if (!keyboardEvents) return;
+    const wrappedEvents = await wrapEventsInKeybindingsHandler(keyboardEvents);
+    const keydownHandler = createKeybindingsHandler(wrappedEvents);
+
+    document.addEventListener('keydown', keydownHandler, {
+      signal: abortController.signal,
+    });
   });
 
-  onBeforeUnmount(() => {
-    const el = unref(elRef);
-    removeListeners(el);
+  onUnmounted(() => {
+    abortController.abort();
   });
 }

app/javascript/dashboard/composables/useKeyboardNavigableList.js

@@ -84,7 +84,6 @@ const updateSelectionIndex = (currentIndex, itemsLength, direction) => {
  * }} An object containing functions to move the selection up and down.
  */
 export function useKeyboardNavigableList({
-  elementRef,
   items,
   onSelect,
   adjustScroll,
@@ -109,7 +108,7 @@ export function useKeyboardNavigableList({
     items
   );
 
-  useKeyboardEvents(keyboardEvents, elementRef);
+  useKeyboardEvents(keyboardEvents);
 
   return {
     moveSelectionUp,

app/javascript/dashboard/composables/useMacros.js

@@ -1,6 +1,6 @@
 import { computed } from 'vue';
 import { useStoreGetters } from 'dashboard/composables/store';
-import { PRIORITY_CONDITION_VALUES } from 'dashboard/helper/automationHelper.js';
+import { PRIORITY_CONDITION_VALUES } from 'dashboard/constants/automation';
 
 /**
  * Composable for handling macro-related functionality

app/javascript/dashboard/composables/useReportMetrics.js

@@ -0,0 +1,57 @@
+import { useMapGetter } from 'dashboard/composables/store';
+import { formatTime } from '@chatwoot/utils';
+
+/**
+ * A composable function for report metrics calculations and display.
+ *
+ * @param {string} [accountSummaryKey='getAccountSummary'] - The key for accessing account summary data.
+ * @returns {Object} An object containing utility functions for report metrics.
+ */
+export function useReportMetrics(accountSummaryKey = 'getAccountSummary') {
+  const accountSummary = useMapGetter(accountSummaryKey);
+
+  /**
+   * Calculates the trend percentage for a given metric.
+   *
+   * @param {string} key - The key of the metric to calculate trend for.
+   * @returns {number} The calculated trend percentage, rounded to the nearest integer.
+   */
+  const calculateTrend = key => {
+    if (!accountSummary.value.previous[key]) return 0;
+    const diff = accountSummary.value[key] - accountSummary.value.previous[key];
+    return Math.round((diff / accountSummary.value.previous[key]) * 100);
+  };
+
+  /**
+   * Checks if a given metric key represents an average metric type.
+   *
+   * @param {string} key - The key of the metric to check.
+   * @returns {boolean} True if the metric is an average type, false otherwise.
+   */
+  const isAverageMetricType = key => {
+    return [
+      'avg_first_response_time',
+      'avg_resolution_time',
+      'reply_time',
+    ].includes(key);
+  };
+
+  /**
+   * Formats and displays a metric value based on its type.
+   *
+   * @param {string} key - The key of the metric to display.
+   * @returns {string} The formatted metric value as a string.
+   */
+  const displayMetric = key => {
+    if (isAverageMetricType(key)) {
+      return formatTime(accountSummary.value[key]);
+    }
+    return Number(accountSummary.value[key] || '').toLocaleString();
+  };
+
+  return {
+    calculateTrend,
+    isAverageMetricType,
+    displayMetric,
+  };
+}

app/javascript/dashboard/constants/automation.js

@@ -0,0 +1,70 @@
+export const DEFAULT_MESSAGE_CREATED_CONDITION = [
+  {
+    attribute_key: 'message_type',
+    filter_operator: 'equal_to',
+    values: '',
+    query_operator: 'and',
+    custom_attribute_type: '',
+  },
+];
+
+export const DEFAULT_CONVERSATION_OPENED_CONDITION = [
+  {
+    attribute_key: 'browser_language',
+    filter_operator: 'equal_to',
+    values: '',
+    query_operator: 'and',
+    custom_attribute_type: '',
+  },
+];
+
+export const DEFAULT_OTHER_CONDITION = [
+  {
+    attribute_key: 'status',
+    filter_operator: 'equal_to',
+    values: '',
+    query_operator: 'and',
+    custom_attribute_type: '',
+  },
+];
+
+export const DEFAULT_ACTIONS = [
+  {
+    action_name: 'assign_agent',
+    action_params: [],
+  },
+];
+
+export const MESSAGE_CONDITION_VALUES = [
+  {
+    id: 'incoming',
+    name: 'Incoming Message',
+  },
+  {
+    id: 'outgoing',
+    name: 'Outgoing Message',
+  },
+];
+
+export const PRIORITY_CONDITION_VALUES = [
+  {
+    id: 'nil',
+    name: 'None',
+  },
+  {
+    id: 'low',
+    name: 'Low',
+  },
+  {
+    id: 'medium',
+    name: 'Medium',
+  },
+  {
+    id: 'high',
+    name: 'High',
+  },
+  {
+    id: 'urgent',
+    name: 'Urgent',
+  },
+];

app/javascript/dashboard/constants/permissions.js

@@ -0,0 +1,53 @@
+export const AVAILABLE_CUSTOM_ROLE_PERMISSIONS = [
+  'conversation_manage',
+  'conversation_unassigned_manage',
+  'conversation_participating_manage',
+  'contact_manage',
+  'report_manage',
+  'knowledge_base_manage',
+];
+
+export const ROLES = ['agent', 'administrator'];
+
+export const CONVERSATION_PERMISSIONS = [
+  'conversation_manage',
+  'conversation_unassigned_manage',
+  'conversation_participating_manage',
+];
+
+export const MANAGE_ALL_CONVERSATION_PERMISSIONS = 'conversation_manage';
+
+export const CONVERSATION_UNASSIGNED_PERMISSIONS =
+  'conversation_unassigned_manage';
+
+export const CONVERSATION_PARTICIPATING_PERMISSIONS =
+  'conversation_participating_manage';
+
+export const CONTACT_PERMISSIONS = 'contact_manage';
+
+export const REPORTS_PERMISSIONS = 'report_manage';
+
+export const PORTAL_PERMISSIONS = 'knowledge_base_manage';
+
+export const ASSIGNEE_TYPE_TAB_PERMISSIONS = {
+  me: {
+    count: 'mineCount',
+    permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
+  },
+  unassigned: {
+    count: 'unAssignedCount',
+    permissions: [
+      ...ROLES,
+      MANAGE_ALL_CONVERSATION_PERMISSIONS,
+      CONVERSATION_UNASSIGNED_PERMISSIONS,
+    ],
+  },
+  all: {
+    count: 'allCount',
+    permissions: [
+      ...ROLES,
+      MANAGE_ALL_CONVERSATION_PERMISSIONS,
+      CONVERSATION_PARTICIPATING_PERMISSIONS,
+    ],
+  },
+};

app/javascript/dashboard/featureFlags.js

@@ -16,7 +16,6 @@ export const FEATURE_FLAGS = {
   TEAM_MANAGEMENT: 'team_management',
   VOICE_RECORDER: 'voice_recorder',
   AUDIT_LOGS: 'audit_logs',
-  INSERT_ARTICLE_IN_REPLY: 'insert_article_in_reply',
   INBOX_VIEW: 'inbox_view',
   SLA: 'sla',
   RESPONSE_BOT: 'response_bot',
@@ -32,4 +31,5 @@ export const FEATURE_FLAGS = {
   IP_LOOKUP: 'ip_lookup',
   LINEAR: 'linear_integration',
   CAPTAIN: 'captain_integration',
+  CUSTOM_ROLES: 'custom_roles',
 };

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -5,6 +5,7 @@ export const CONVERSATION_EVENTS = Object.freeze({
   INSERTED_A_CANNED_RESPONSE: 'Inserted a canned response',
   TRANSLATE_A_MESSAGE: 'Translated a message',
   INSERTED_A_VARIABLE: 'Inserted a variable',
+  INSERTED_AN_EMOJI: 'Inserted an emoji',
   USED_MENTIONS: 'Used mentions',
   SEARCH_CONVERSATION: 'Searched conversations',
   APPLY_FILTER: 'Applied filters in the conversation list',

app/javascript/dashboard/helper/AudioAlerts/DashboardAudioNotificationHelper.js

@@ -5,6 +5,11 @@ import {
   getAlertAudio,
   initOnEvents,
 } from 'shared/helpers/AudioNotificationHelper';
+import {
+  ROLES,
+  CONVERSATION_PERMISSIONS,
+} from 'dashboard/constants/permissions.js';
+import { getUserPermissions } from 'dashboard/helper/permissionsHelper.js';
 
 const NOTIFICATION_TIME = 30000;
 
@@ -14,12 +19,13 @@ class DashboardAudioNotificationHelper {
     this.audioAlertType = 'none';
     this.playAlertOnlyWhenHidden = true;
     this.alertIfUnreadConversationExist = false;
+    this.currentUser = null;
     this.currentUserId = null;
     this.audioAlertTone = 'ding';
   }
 
   setInstanceValues = ({
-    currentUserId,
+    currentUser,
     alwaysPlayAudioAlert,
     alertIfUnreadConversationExist,
     audioAlertType,
@@ -28,7 +34,8 @@ class DashboardAudioNotificationHelper {
     this.audioAlertType = audioAlertType;
     this.playAlertOnlyWhenHidden = !alwaysPlayAudioAlert;
     this.alertIfUnreadConversationExist = alertIfUnreadConversationExist;
-    this.currentUserId = currentUserId;
+    this.currentUser = currentUser;
+    this.currentUserId = currentUser.id;
     this.audioAlertTone = audioAlertTone;
     initOnEvents.forEach(e => {
       document.addEventListener(e, this.onAudioListenEvent, false);
@@ -112,6 +119,20 @@ class DashboardAudioNotificationHelper {
     return message?.sender_id === this.currentUserId;
   };
 
+  isUserHasConversationPermission = () => {
+    const currentAccountId = window.WOOT.$store.getters.getCurrentAccountId;
+    // Get the user permissions for the current account
+    const userPermissions = getUserPermissions(
+      this.currentUser,
+      currentAccountId
+    );
+    // Check if the user has the required permissions
+    const hasRequiredPermission = [...ROLES, ...CONVERSATION_PERMISSIONS].some(
+      permission => userPermissions.includes(permission)
+    );
+    return hasRequiredPermission;
+  };
+
   shouldNotifyOnMessage = message => {
     if (this.audioAlertType === 'mine') {
       return this.isConversationAssignedToCurrentUser(message);
@@ -120,6 +141,11 @@ class DashboardAudioNotificationHelper {
   };
 
   onNewMessage = message => {
+    // If the user does not have the permission to view the conversation, then dismiss the alert
+    if (!this.isUserHasConversationPermission()) {
+      return;
+    }
+
     // If the message is sent by the current user or the
     // correct notification is not enabled, then dismiss the alert
     if (

app/javascript/dashboard/helper/agentHelper.js

@@ -0,0 +1,83 @@
+/**
+ * Default agent object representing 'None'
+ * @type {Object}
+ */
+export const createNoneAgent = {
+  confirmed: true,
+  name: 'None',
+  id: 0,
+  role: 'agent',
+  account_id: 0,
+  email: 'None',
+};
+
+/**
+ * Filters and sorts agents by availability status
+ * @param {Array} agents - List of agents
+ * @param {string} availability - Availability status to filter by
+ * @returns {Array} Filtered and sorted list of agents
+ */
+export const getAgentsByAvailability = (agents, availability) => {
+  return agents
+    .filter(agent => agent.availability_status === availability)
+    .sort((a, b) => a.name.localeCompare(b.name));
+};
+
+/**
+ * Sorts agents by availability status: online, busy, then offline
+ * @param {Array} agents - List of agents
+ * @returns {Array} Sorted list of agents
+ */
+export const getSortedAgentsByAvailability = agents => {
+  const onlineAgents = getAgentsByAvailability(agents, 'online');
+  const busyAgents = getAgentsByAvailability(agents, 'busy');
+  const offlineAgents = getAgentsByAvailability(agents, 'offline');
+  const filteredAgents = [...onlineAgents, ...busyAgents, ...offlineAgents];
+  return filteredAgents;
+};
+
+/**
+ * Updates the availability status of the current user based on the current account
+ * @param {Array} agents - List of agents
+ * @param {Object} currentUser - Current user object
+ * @param {number} currentAccountId - ID of the current account
+ * @returns {Array} Updated list of agents with dynamic presence
+ */
+// Here we are updating the availability status of the current user dynamically
+// based on the current account availability status
+export const getAgentsByUpdatedPresence = (
+  agents,
+  currentUser,
+  currentAccountId
+) => {
+  const agentsWithDynamicPresenceUpdate = agents.map(item =>
+    item.id === currentUser.id
+      ? {
+          ...item,
+          availability_status: currentUser.accounts.find(
+            account => account.id === currentAccountId
+          ).availability_status,
+        }
+      : item
+  );
+  return agentsWithDynamicPresenceUpdate;
+};
+
+/**
+ * Combines the filtered agents with the 'None' agent option if applicable.
+ *
+ * @param {Array} filteredAgentsByAvailability - The list of agents sorted by availability.
+ * @param {boolean} includeNoneAgent - Whether to include the 'None' agent option.
+ * @param {boolean} isAgentSelected - Whether an agent is currently selected.
+ * @returns {Array} The combined list of agents, potentially including the 'None' agent.
+ */
+export const getCombinedAgents = (
+  filteredAgentsByAvailability,
+  includeNoneAgent,
+  isAgentSelected
+) => {
+  return [
+    ...(includeNoneAgent && isAgentSelected ? [createNoneAgent] : []),
+    ...filteredAgentsByAvailability,
+  ];
+};

app/javascript/dashboard/helper/automationHelper.js

@@ -3,41 +3,16 @@ import {
   OPERATOR_TYPES_3,
   OPERATOR_TYPES_4,
 } from 'dashboard/routes/dashboard/settings/automation/operators';
+import {
+  DEFAULT_MESSAGE_CREATED_CONDITION,
+  DEFAULT_CONVERSATION_OPENED_CONDITION,
+  DEFAULT_OTHER_CONDITION,
+  DEFAULT_ACTIONS,
+  MESSAGE_CONDITION_VALUES,
+  PRIORITY_CONDITION_VALUES,
+} from 'dashboard/constants/automation';
 import filterQueryGenerator from './filterQueryGenerator';
 import actionQueryGenerator from './actionQueryGenerator';
-const MESSAGE_CONDITION_VALUES = [
-  {
-    id: 'incoming',
-    name: 'Incoming Message',
-  },
-  {
-    id: 'outgoing',
-    name: 'Outgoing Message',
-  },
-];
-
-export const PRIORITY_CONDITION_VALUES = [
-  {
-    id: 'nil',
-    name: 'None',
-  },
-  {
-    id: 'low',
-    name: 'Low',
-  },
-  {
-    id: 'medium',
-    name: 'Medium',
-  },
-  {
-    id: 'high',
-    name: 'High',
-  },
-  {
-    id: 'urgent',
-    name: 'Urgent',
-  },
-];
 
 export const getCustomAttributeInputType = key => {
   const customAttributeMap = {
@@ -198,45 +173,16 @@ export const getFileName = (action, files = []) => {
 
 export const getDefaultConditions = eventName => {
   if (eventName === 'message_created') {
-    return [
-      {
-        attribute_key: 'message_type',
-        filter_operator: 'equal_to',
-        values: '',
-        query_operator: 'and',
-        custom_attribute_type: '',
-      },
-    ];
+    return DEFAULT_MESSAGE_CREATED_CONDITION;
   }
   if (eventName === 'conversation_opened') {
-    return [
-      {
-        attribute_key: 'browser_language',
-        filter_operator: 'equal_to',
-        values: '',
-        query_operator: 'and',
-        custom_attribute_type: '',
-      },
-    ];
+    return DEFAULT_CONVERSATION_OPENED_CONDITION;
   }
-  return [
-    {
-      attribute_key: 'status',
-      filter_operator: 'equal_to',
-      values: '',
-      query_operator: 'and',
-      custom_attribute_type: '',
-    },
-  ];
+  return DEFAULT_OTHER_CONDITION;
 };
 
 export const getDefaultActions = () => {
-  return [
-    {
-      action_name: 'assign_agent',
-      action_params: [],
-    },
-  ];
+  return DEFAULT_ACTIONS;
 };
 
 export const filterCustomAttributes = customAttributes => {
@@ -297,3 +243,100 @@ export const generateCustomAttributes = (
   }
   return customAttributes;
 };
+
+/**
+ * Get attributes for a given key from automation types.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {string} key - The key to get attributes for.
+ * @returns {Array} Array of condition objects for the given key.
+ */
+export const getAttributes = (automationTypes, key) => {
+  return automationTypes[key].conditions;
+};
+
+/**
+ * Get the automation type for a given key.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {Object} automation - The automation object.
+ * @param {string} key - The key to get the automation type for.
+ * @returns {Object} The automation type object.
+ */
+export const getAutomationType = (automationTypes, automation, key) => {
+  return automationTypes[automation.event_name].conditions.find(
+    condition => condition.key === key
+  );
+};
+
+/**
+ * Get the input type for a given key.
+ * @param {Array} allCustomAttributes - Array of all custom attributes.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {Object} automation - The automation object.
+ * @param {string} key - The key to get the input type for.
+ * @returns {string} The input type.
+ */
+export const getInputType = (
+  allCustomAttributes,
+  automationTypes,
+  automation,
+  key
+) => {
+  const customAttribute = isACustomAttribute(allCustomAttributes, key);
+  if (customAttribute) {
+    return getCustomAttributeInputType(customAttribute.attribute_display_type);
+  }
+  const type = getAutomationType(automationTypes, automation, key);
+  return type.inputType;
+};
+
+/**
+ * Get operators for a given key.
+ * @param {Array} allCustomAttributes - Array of all custom attributes.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {Object} automation - The automation object.
+ * @param {string} mode - The mode ('edit' or other).
+ * @param {string} key - The key to get operators for.
+ * @returns {Array} Array of operators.
+ */
+export const getOperators = (
+  allCustomAttributes,
+  automationTypes,
+  automation,
+  mode,
+  key
+) => {
+  if (mode === 'edit') {
+    const customAttribute = isACustomAttribute(allCustomAttributes, key);
+    if (customAttribute) {
+      return getOperatorTypes(customAttribute.attribute_display_type);
+    }
+  }
+  const type = getAutomationType(automationTypes, automation, key);
+  return type.filterOperators;
+};
+
+/**
+ * Get the custom attribute type for a given key.
+ * @param {Object} automationTypes - Object containing automation types.
+ * @param {Object} automation - The automation object.
+ * @param {string} key - The key to get the custom attribute type for.
+ * @returns {string} The custom attribute type.
+ */
+export const getCustomAttributeType = (automationTypes, automation, key) => {
+  return automationTypes[automation.event_name].conditions.find(
+    i => i.key === key
+  ).customAttributeType;
+};
+
+/**
+ * Determine if an action input should be shown.
+ * @param {Array} automationActionTypes - Array of automation action type objects.
+ * @param {string} action - The action to check.
+ * @returns {boolean} True if the action input should be shown, false otherwise.
+ */
+export const showActionInput = (automationActionTypes, action) => {
+  if (action === 'send_email_to_team' || action === 'send_message')
+    return false;
+  const type = automationActionTypes.find(i => i.key === action).inputType;
+  return !!type;
+};

app/javascript/dashboard/helper/commandbar/actions.js

@@ -8,7 +8,7 @@ import {
   CMD_SEND_TRANSCRIPT,
   CMD_SNOOZE_CONVERSATION,
   CMD_UNMUTE_CONVERSATION,
-} from './commandBarBusEvents';
+} from 'dashboard/helper/commandbar/events';
 
 import {
   ICON_MUTE_CONVERSATION,
@@ -17,7 +17,7 @@ import {
   ICON_SEND_TRANSCRIPT,
   ICON_SNOOZE_CONVERSATION,
   ICON_UNMUTE_CONVERSATION,
-} from './CommandBarIcons';
+} from 'dashboard/helper/commandbar/icons';
 
 const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
 
@@ -46,6 +46,7 @@ export const SNOOZE_CONVERSATION_ACTIONS = [
   {
     id: 'snooze_conversation',
     title: 'COMMAND_BAR.COMMANDS.SNOOZE_CONVERSATION',
+    section: 'COMMAND_BAR.SECTIONS.CONVERSATION',
     icon: ICON_SNOOZE_CONVERSATION,
     children: Object.values(SNOOZE_OPTIONS),
   },

app/javascript/dashboard/helper/editorHelper.js

@@ -3,6 +3,8 @@ import {
   MessageMarkdownTransformer,
   MessageMarkdownSerializer,
 } from '@chatwoot/prosemirror-schema';
+import { replaceVariablesInMessage } from '@chatwoot/utils';
+
 import * as Sentry from '@sentry/browser';
 
 /**
@@ -281,3 +283,92 @@ export function setURLWithQueryAndSize(selectedImageNode, size, editorView) {
     }
   }
 }
+
+/**
+ * Content Node Creation Helper Functions for
+ * - mention
+ * - canned response
+ * - variable
+ * - emoji
+ */
+
+/**
+ * Centralized node creation function that handles the creation of different types of nodes based on the specified type.
+ * @param {Object} editorView - The editor view instance.
+ * @param {string} nodeType - The type of node to create ('mention', 'cannedResponse', 'variable', 'emoji').
+ * @param {Object|string} content - The content needed to create the node, which varies based on node type.
+ * @returns {Object|null} - The created ProseMirror node or null if the type is not supported.
+ */
+const createNode = (editorView, nodeType, content) => {
+  const { state } = editorView;
+  switch (nodeType) {
+    case 'mention':
+      return state.schema.nodes.mention.create({
+        userId: content.id,
+        userFullName: content.name,
+      });
+    case 'cannedResponse':
+      return new MessageMarkdownTransformer(messageSchema).parse(content);
+    case 'variable':
+      return state.schema.text(`{{${content}}}`);
+    case 'emoji':
+      return state.schema.text(content);
+    default:
+      return null;
+  }
+};
+
+/**
+ * Object mapping types to their respective node creation functions.
+ */
+const nodeCreators = {
+  mention: (editorView, content, from, to) => ({
+    node: createNode(editorView, 'mention', content),
+    from,
+    to,
+  }),
+  cannedResponse: (editorView, content, from, to, variables) => {
+    const updatedMessage = replaceVariablesInMessage({
+      message: content,
+      variables,
+    });
+    const node = createNode(editorView, 'cannedResponse', updatedMessage);
+    return {
+      node,
+      from: node.textContent === updatedMessage ? from : from - 1,
+      to,
+    };
+  },
+  variable: (editorView, content, from, to) => ({
+    node: createNode(editorView, 'variable', content),
+    from,
+    to,
+  }),
+  emoji: (editorView, content, from, to) => ({
+    node: createNode(editorView, 'emoji', content),
+    from,
+    to,
+  }),
+};
+
+/**
+ * Retrieves a content node based on the specified type and content, using a functional approach to select the appropriate node creation function.
+ * @param {Object} editorView - The editor view instance.
+ * @param {string} type - The type of content node to create ('mention', 'cannedResponse', 'variable', 'emoji').
+ * @param {string|Object} content - The content to be transformed into a node.
+ * @param {Object} range - An object containing 'from' and 'to' properties indicating the range in the document where the node should be placed.
+ * @param {Object} variables - Optional. Variables to replace in the content, used for 'cannedResponse' type.
+ * @returns {Object} - An object containing the created node and the updated 'from' and 'to' positions.
+ */
+export const getContentNode = (
+  editorView,
+  type,
+  content,
+  { from, to },
+  variables
+) => {
+  const creator = nodeCreators[type];
+  return creator
+    ? creator(editorView, content, from, to, variables)
+    : { node: null, from, to };
+};

app/javascript/dashboard/helper/featureHelper.js

@@ -9,12 +9,15 @@ const FEATURE_HELP_URLS = {
   custom_attributes: 'https://chwt.app/hc/custom-attributes',
   dashboard_apps: 'https://chwt.app/hc/dashboard-apps',
   help_center: 'https://chwt.app/hc/help-center',
+  inboxes: 'https://chwt.app/hc/inboxes',
   integrations: 'https://chwt.app/hc/integrations',
   labels: 'https://chwt.app/hc/labels',
+  macros: 'https://chwt.app/hc/macros',
   message_reply_to: 'https://chwt.app/hc/reply-to',
   reports: 'https://chwt.app/hc/reports',
   sla: 'https://chwt.app/hc/sla',
   team_management: 'https://chwt.app/hc/teams',
+  webhook: 'https://chwt.app/hc/webhooks',
 };
 
 export function getHelpUrlForFeature(featureName) {

app/javascript/dashboard/helper/permissionsHelper.js

@@ -7,6 +7,15 @@ export const hasPermissions = (
   );
 };
 
+export const getCurrentAccount = ({ accounts } = {}, accountId = null) => {
+  return accounts.find(account => Number(account.id) === Number(accountId));
+};
+
+export const getUserPermissions = (user, accountId) => {
+  const currentAccount = getCurrentAccount(user, accountId) || {};
+  return currentAccount.permissions || [];
+};
+
 const isPermissionsPresentInRoute = route =>
   route.meta && route.meta.permissions;
 
@@ -32,3 +41,32 @@ export const buildPermissionsFromRouter = (routes = []) =>
 
     return acc;
   }, {});
+
+/**
+ * Filters and transforms items based on user permissions.
+ *
+ * @param {Object} items - An object containing items to be filtered.
+ * @param {Array} userPermissions - Array of permissions the user has.
+ * @param {Function} getPermissions - Function to extract required permissions from an item.
+ * @param {Function} [transformItem] - Optional function to transform each item after filtering.
+ * @returns {Array} Filtered and transformed items.
+ */
+export const filterItemsByPermission = (
+  items,
+  userPermissions,
+  getPermissions,
+  transformItem = (key, item) => ({ key, ...item })
+) => {
+  // Helper function to check if an item has the required permissions
+  const hasRequiredPermissions = item => {
+    const requiredPermissions = getPermissions(item);
+    return (
+      requiredPermissions.length === 0 ||
+      hasPermissions(requiredPermissions, userPermissions)
+    );
+  };
+
+  return Object.entries(items)
+    .filter(([, item]) => hasRequiredPermissions(item)) // Keep only items with required permissions
+    .map(([key, item]) => transformItem(key, item)); // Transform each remaining item
+};

app/javascript/dashboard/helper/routeHelpers.js

@@ -1,15 +1,42 @@
-import { hasPermissions } from './permissionsHelper';
+import {
+  hasPermissions,
+  getUserPermissions,
+  getCurrentAccount,
+} from './permissionsHelper';
 
-// eslint-disable-next-line default-param-last
-export const getCurrentAccount = ({ accounts } = {}, accountId) => {
-  return accounts.find(account => account.id === accountId);
-};
+import {
+  ROLES,
+  CONVERSATION_PERMISSIONS,
+  CONTACT_PERMISSIONS,
+  REPORTS_PERMISSIONS,
+  PORTAL_PERMISSIONS,
+} from 'dashboard/constants/permissions.js';
 
 export const routeIsAccessibleFor = (route, userPermissions = []) => {
   const { meta: { permissions: routePermissions = [] } = {} } = route;
   return hasPermissions(routePermissions, userPermissions);
 };
 
+export const defaultRedirectPage = (to, permissions) => {
+  const { accountId } = to.params;
+
+  const permissionRoutes = [
+    {
+      permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
+      path: 'dashboard',
+    },
+    { permissions: [CONTACT_PERMISSIONS], path: 'contacts' },
+    { permissions: [REPORTS_PERMISSIONS], path: 'reports/overview' },
+    { permissions: [PORTAL_PERMISSIONS], path: 'portals' },
+  ];
+
+  const route = permissionRoutes.find(({ permissions: routePermissions }) =>
+    hasPermissions(routePermissions, permissions)
+  );
+
+  return `accounts/${accountId}/${route ? route.path : 'dashboard'}`;
+};
+
 const validateActiveAccountRoutes = (to, user) => {
   // If the current account is active, then check for the route permissions
   const accountDashboardURL = `accounts/${to.params.accountId}/dashboard`;
@@ -19,9 +46,11 @@ const validateActiveAccountRoutes = (to, user) => {
     return accountDashboardURL;
   }
 
-  const isAccessible = routeIsAccessibleFor(to, user.permissions);
+  const userPermissions = getUserPermissions(user, to.params.accountId);
+
+  const isAccessible = routeIsAccessibleFor(to, userPermissions);
   // If the route is not accessible for the user, return to dashboard screen
-  return isAccessible ? null : accountDashboardURL;
+  return isAccessible ? null : defaultRedirectPage(to, userPermissions);
 };
 
 export const validateLoggedInRoutes = (to, user) => {

app/javascript/dashboard/helper/scriptHelpers.js

@@ -26,7 +26,7 @@ const initializeAudioAlerts = user => {
   } = uiSettings || {};
 
   DashboardAudioNotificationHelper.setInstanceValues({
-    currentUserId: user.id,
+    currentUser: user,
     audioAlertType: audioAlertType || 'none',
     audioAlertTone: audioAlertTone || 'ding',
     alwaysPlayAudioAlert: alwaysPlayAudioAlert || false,

app/javascript/dashboard/helper/specs/agentHelper.spec.js

@@ -0,0 +1,131 @@
+import {
+  getAgentsByAvailability,
+  getSortedAgentsByAvailability,
+  getAgentsByUpdatedPresence,
+  getCombinedAgents,
+  createNoneAgent,
+} from '../agentHelper';
+import {
+  allAgentsData,
+  onlineAgentsData,
+  busyAgentsData,
+  offlineAgentsData,
+  sortedByAvailability,
+  formattedAgentsByPresenceOnline,
+  formattedAgentsByPresenceOffline,
+} from 'dashboard/helper/specs/fixtures/agentFixtures';
+
+describe('agentHelper', () => {
+  describe('getAgentsByAvailability', () => {
+    it('returns agents by availability', () => {
+      expect(getAgentsByAvailability(allAgentsData, 'online')).toEqual(
+        onlineAgentsData
+      );
+      expect(getAgentsByAvailability(allAgentsData, 'busy')).toEqual(
+        busyAgentsData
+      );
+      expect(getAgentsByAvailability(allAgentsData, 'offline')).toEqual(
+        offlineAgentsData
+      );
+    });
+  });
+
+  describe('getSortedAgentsByAvailability', () => {
+    it('returns sorted agents by availability', () => {
+      expect(getSortedAgentsByAvailability(allAgentsData)).toEqual(
+        sortedByAvailability
+      );
+    });
+
+    it('returns an empty array when given an empty input', () => {
+      expect(getSortedAgentsByAvailability([])).toEqual([]);
+    });
+
+    it('maintains the order of agents with the same availability status', () => {
+      const result = getSortedAgentsByAvailability(allAgentsData);
+      expect(result[2].name).toBe('Honey Bee');
+      expect(result[3].name).toBe('Samuel Keta');
+    });
+  });
+
+  describe('getAgentsByUpdatedPresence', () => {
+    it('returns agents with updated presence', () => {
+      const currentUser = {
+        id: 1,
+        accounts: [{ id: 1, availability_status: 'offline' }],
+      };
+      const currentAccountId = 1;
+
+      expect(
+        getAgentsByUpdatedPresence(
+          formattedAgentsByPresenceOnline,
+          currentUser,
+          currentAccountId
+        )
+      ).toEqual(formattedAgentsByPresenceOffline);
+    });
+
+    it('does not modify other agents presence', () => {
+      const currentUser = {
+        id: 2,
+        accounts: [{ id: 1, availability_status: 'offline' }],
+      };
+      const currentAccountId = 1;
+
+      expect(
+        getAgentsByUpdatedPresence(
+          formattedAgentsByPresenceOnline,
+          currentUser,
+          currentAccountId
+        )
+      ).toEqual(formattedAgentsByPresenceOnline);
+    });
+
+    it('handles empty agent list', () => {
+      const currentUser = {
+        id: 1,
+        accounts: [{ id: 1, availability_status: 'offline' }],
+      };
+      const currentAccountId = 1;
+
+      expect(
+        getAgentsByUpdatedPresence([], currentUser, currentAccountId)
+      ).toEqual([]);
+    });
+  });
+
+  describe('getCombinedAgents', () => {
+    it('includes None agent when includeNoneAgent is true and isAgentSelected is true', () => {
+      const result = getCombinedAgents(sortedByAvailability, true, true);
+      expect(result).toEqual([createNoneAgent, ...sortedByAvailability]);
+      expect(result.length).toBe(sortedByAvailability.length + 1);
+      expect(result[0]).toEqual(createNoneAgent);
+    });
+
+    it('excludes None agent when includeNoneAgent is false', () => {
+      const result = getCombinedAgents(sortedByAvailability, false, true);
+      expect(result).toEqual(sortedByAvailability);
+      expect(result.length).toBe(sortedByAvailability.length);
+      expect(result[0]).not.toEqual(createNoneAgent);
+    });
+
+    it('excludes None agent when isAgentSelected is false', () => {
+      const result = getCombinedAgents(sortedByAvailability, true, false);
+      expect(result).toEqual(sortedByAvailability);
+      expect(result.length).toBe(sortedByAvailability.length);
+      expect(result[0]).not.toEqual(createNoneAgent);
+    });
+
+    it('returns only filtered agents when both includeNoneAgent and isAgentSelected are false', () => {
+      const result = getCombinedAgents(sortedByAvailability, false, false);
+      expect(result).toEqual(sortedByAvailability);
+      expect(result.length).toBe(sortedByAvailability.length);
+    });
+
+    it('handles empty filteredAgentsByAvailability array', () => {
+      const result = getCombinedAgents([], true, true);
+      expect(result).toEqual([createNoneAgent]);
+      expect(result.length).toBe(1);
+    });
+  });
+});

app/javascript/dashboard/helper/specs/automationHelper.spec.js

@@ -11,11 +11,11 @@ import {
   contactAttrs,
   conversationAttrs,
   expectedOutputForCustomAttributeGenerator,
-} from './automationFixtures';
+} from './fixtures/automationFixtures';
 import { AUTOMATIONS } from 'dashboard/routes/dashboard/settings/automation/constants';
 
-describe('automationMethodsMixin', () => {
-  it('getCustomAttributeInputType returns the attribute input type', () => {
+describe('getCustomAttributeInputType', () => {
+  it('returns the attribute input type', () => {
     expect(helpers.getCustomAttributeInputType('date')).toEqual('date');
     expect(helpers.getCustomAttributeInputType('date')).not.toEqual(
       'some_random_value'
@@ -31,33 +31,32 @@ describe('automationMethodsMixin', () => {
       'plain_text'
     );
   });
-  it('isACustomAttribute returns the custom attribute value if true', () => {
+});
+
+describe('isACustomAttribute', () => {
+  it('returns the custom attribute value if true', () => {
     expect(
       helpers.isACustomAttribute(customAttributes, 'signed_up_at')
     ).toBeTruthy();
     expect(helpers.isACustomAttribute(customAttributes, 'status')).toBeFalsy();
   });
-  it('getCustomAttributeListDropdownValues returns the attribute dropdown values', () => {
+});
+
+describe('getCustomAttributeListDropdownValues', () => {
+  it('returns the attribute dropdown values', () => {
     const myListValues = [
-      {
-        id: 'item1',
-        name: 'item1',
-      },
-      {
-        id: 'item2',
-        name: 'item2',
-      },
-      {
-        id: 'item3',
-        name: 'item3',
-      },
+      { id: 'item1', name: 'item1' },
+      { id: 'item2', name: 'item2' },
+      { id: 'item3', name: 'item3' },
     ];
     expect(
       helpers.getCustomAttributeListDropdownValues(customAttributes, 'my_list')
     ).toEqual(myListValues);
   });
+});
 
-  it('isCustomAttributeCheckbox checks if attribute is a checkbox', () => {
+describe('isCustomAttributeCheckbox', () => {
+  it('checks if attribute is a checkbox', () => {
     expect(
       helpers.isCustomAttributeCheckbox(customAttributes, 'prime_user')
         .attribute_display_type
@@ -70,13 +69,19 @@ describe('automationMethodsMixin', () => {
       helpers.isCustomAttributeCheckbox(customAttributes, 'my_list')
     ).not.toEqual('checkbox');
   });
-  it('isCustomAttributeList checks if attribute is a list', () => {
+});
+
+describe('isCustomAttributeList', () => {
+  it('checks if attribute is a list', () => {
     expect(
       helpers.isCustomAttributeList(customAttributes, 'my_list')
         .attribute_display_type
     ).toEqual('list');
   });
-  it('getOperatorTypes returns the correct custom attribute operators', () => {
+});
+
+describe('getOperatorTypes', () => {
+  it('returns the correct custom attribute operators', () => {
     expect(helpers.getOperatorTypes('list')).toEqual(OPERATOR_TYPES_1);
     expect(helpers.getOperatorTypes('text')).toEqual(OPERATOR_TYPES_3);
     expect(helpers.getOperatorTypes('number')).toEqual(OPERATOR_TYPES_1);
@@ -85,93 +90,44 @@ describe('automationMethodsMixin', () => {
     expect(helpers.getOperatorTypes('checkbox')).toEqual(OPERATOR_TYPES_1);
     expect(helpers.getOperatorTypes('some_random')).toEqual(OPERATOR_TYPES_1);
   });
-  it('generateConditionOptions returns expected conditions options array', () => {
-    const testConditions = [
-      {
-        id: 123,
-        title: 'Fayaz',
-        email: 'test@test.com',
-      },
-      {
-        title: 'John',
-        id: 324,
-        email: 'test@john.com',
-      },
-    ];
+});
 
+describe('generateConditionOptions', () => {
+  it('returns expected conditions options array', () => {
+    const testConditions = [
+      { id: 123, title: 'Fayaz', email: 'test@test.com' },
+      { title: 'John', id: 324, email: 'test@john.com' },
+    ];
     const expectedConditions = [
-      {
-        id: 123,
-        name: 'Fayaz',
-      },
-      {
-        id: 324,
-        name: 'John',
-      },
+      { id: 123, name: 'Fayaz' },
+      { id: 324, name: 'John' },
     ];
     expect(helpers.generateConditionOptions(testConditions)).toEqual(
       expectedConditions
     );
   });
-  it('getActionOptions returns expected actions options array', () => {
+});
+
+describe('getActionOptions', () => {
+  it('returns expected actions options array', () => {
     const expectedOptions = [
-      {
-        id: 'testlabel',
-        name: 'testlabel',
-      },
-      {
-        id: 'snoozes',
-        name: 'snoozes',
-      },
+      { id: 'testlabel', name: 'testlabel' },
+      { id: 'snoozes', name: 'snoozes' },
     ];
     expect(helpers.getActionOptions({ labels, type: 'add_label' })).toEqual(
       expectedOptions
     );
   });
-  it('getConditionOptions returns expected conditions options', () => {
+});
+
+describe('getConditionOptions', () => {
+  it('returns expected conditions options', () => {
     const testOptions = [
-      {
-        id: 'open',
-        name: 'Open',
-      },
-      {
-        id: 'resolved',
-        name: 'Resolved',
-      },
-      {
-        id: 'pending',
-        name: 'Pending',
-      },
-      {
-        id: 'snoozed',
-        name: 'Snoozed',
-      },
-      {
-        id: 'all',
-        name: 'All',
-      },
-    ];
-    const expectedOptions = [
-      {
-        id: 'open',
-        name: 'Open',
-      },
-      {
-        id: 'resolved',
-        name: 'Resolved',
-      },
-      {
-        id: 'pending',
-        name: 'Pending',
-      },
-      {
-        id: 'snoozed',
-        name: 'Snoozed',
-      },
-      {
-        id: 'all',
-        name: 'All',
-      },
+      { id: 'open', name: 'Open' },
+      { id: 'resolved', name: 'Resolved' },
+      { id: 'pending', name: 'Pending' },
+      { id: 'snoozed', name: 'Snoozed' },
+      { id: 'all', name: 'All' },
     ];
     expect(
       helpers.getConditionOptions({
@@ -180,14 +136,20 @@ describe('automationMethodsMixin', () => {
         statusFilterOptions: testOptions,
         type: 'status',
       })
-    ).toEqual(expectedOptions);
+    ).toEqual(testOptions);
   });
-  it('getFileName returns the correct file name', () => {
+});
+
+describe('getFileName', () => {
+  it('returns the correct file name', () => {
     expect(
       helpers.getFileName(automation.actions[0], automation.files)
     ).toEqual('pfp.jpeg');
   });
-  it('getDefaultConditions returns the resp default condition model', () => {
+});
+
+describe('getDefaultConditions', () => {
+  it('returns the resp default condition model', () => {
     const messageCreatedModel = [
       {
         attribute_key: 'message_type',
@@ -211,7 +173,10 @@ describe('automationMethodsMixin', () => {
     );
     expect(helpers.getDefaultConditions()).toEqual(genericConditionModel);
   });
-  it('getDefaultActions returns the resp default action model', () => {
+});
+
+describe('getDefaultActions', () => {
+  it('returns the resp default action model', () => {
     const genericActionModel = [
       {
         action_name: 'assign_agent',
@@ -220,7 +185,10 @@ describe('automationMethodsMixin', () => {
     ];
     expect(helpers.getDefaultActions()).toEqual(genericActionModel);
   });
-  it('filterCustomAttributes filters the raw custom attributes', () => {
+});
+
+describe('filterCustomAttributes', () => {
+  it('filters the raw custom attributes', () => {
     const filteredAttributes = [
       { key: 'signed_up_at', name: 'Signed Up At', type: 'date' },
       { key: 'prime_user', name: 'Prime User', type: 'checkbox' },
@@ -235,7 +203,10 @@ describe('automationMethodsMixin', () => {
       filteredAttributes
     );
   });
-  it('getStandardAttributeInputType returns the resp default action model', () => {
+});
+
+describe('getStandardAttributeInputType', () => {
+  it('returns the resp default action model', () => {
     expect(
       helpers.getStandardAttributeInputType(
         AUTOMATIONS,
@@ -258,7 +229,10 @@ describe('automationMethodsMixin', () => {
       )
     ).toEqual('plain_text');
   });
-  it('generateAutomationPayload returns the resp default action model', () => {
+});
+
+describe('generateAutomationPayload', () => {
+  it('returns the resp default action model', () => {
     const testPayload = {
       name: 'Test',
       description: 'This is a test',
@@ -300,7 +274,10 @@ describe('automationMethodsMixin', () => {
       expectedPayload
     );
   });
-  it('isCustomAttribute returns the resp default action model', () => {
+});
+
+describe('isCustomAttribute', () => {
+  it('returns the resp default action model', () => {
     const attrs = helpers.filterCustomAttributes(customAttributes);
     expect(helpers.isCustomAttribute(attrs, 'my_list')).toBeTruthy();
     expect(helpers.isCustomAttribute(attrs, 'my_check')).toBeTruthy();
@@ -309,8 +286,10 @@ describe('automationMethodsMixin', () => {
     expect(helpers.isCustomAttribute(attrs, 'prime_user')).toBeTruthy();
     expect(helpers.isCustomAttribute(attrs, 'hello')).toBeFalsy();
   });
+});
 
-  it('generateCustomAttributes generates and returns correct condition attribute', () => {
+describe('generateCustomAttributes', () => {
+  it('generates and returns correct condition attribute', () => {
     expect(
       helpers.generateCustomAttributes(
         conversationAttrs,
@@ -321,3 +300,116 @@ describe('automationMethodsMixin', () => {
     ).toEqual(expectedOutputForCustomAttributeGenerator);
   });
 });
+
+describe('getAttributes', () => {
+  it('returns the conditions for the given automation type', () => {
+    const result = helpers.getAttributes(AUTOMATIONS, 'message_created');
+    expect(result).toEqual(AUTOMATIONS.message_created.conditions);
+  });
+});
+
+describe('getAttributes', () => {
+  it('returns the conditions for the given automation type', () => {
+    const result = helpers.getAttributes(AUTOMATIONS, 'message_created');
+    expect(result).toEqual(AUTOMATIONS.message_created.conditions);
+  });
+});
+
+describe('getAutomationType', () => {
+  it('returns the automation type for the given key', () => {
+    const mockAutomation = { event_name: 'message_created' };
+    const result = helpers.getAutomationType(
+      AUTOMATIONS,
+      mockAutomation,
+      'message_type'
+    );
+    expect(result).toEqual(
+      AUTOMATIONS.message_created.conditions.find(c => c.key === 'message_type')
+    );
+  });
+});
+
+describe('getInputType', () => {
+  it('returns the input type for a custom attribute', () => {
+    const mockAutomation = { event_name: 'message_created' };
+    const result = helpers.getInputType(
+      customAttributes,
+      AUTOMATIONS,
+      mockAutomation,
+      'signed_up_at'
+    );
+    expect(result).toEqual('date');
+  });
+
+  it('returns the input type for a standard attribute', () => {
+    const mockAutomation = { event_name: 'message_created' };
+    const result = helpers.getInputType(
+      customAttributes,
+      AUTOMATIONS,
+      mockAutomation,
+      'message_type'
+    );
+    expect(result).toEqual('search_select');
+  });
+});
+
+describe('getOperators', () => {
+  it('returns operators for a custom attribute in edit mode', () => {
+    const mockAutomation = { event_name: 'message_created' };
+    const result = helpers.getOperators(
+      customAttributes,
+      AUTOMATIONS,
+      mockAutomation,
+      'edit',
+      'signed_up_at'
+    );
+    expect(result).toEqual(OPERATOR_TYPES_4);
+  });
+
+  it('returns operators for a standard attribute', () => {
+    const mockAutomation = { event_name: 'message_created' };
+    const result = helpers.getOperators(
+      customAttributes,
+      AUTOMATIONS,
+      mockAutomation,
+      'create',
+      'message_type'
+    );
+    expect(result).toEqual(
+      AUTOMATIONS.message_created.conditions.find(c => c.key === 'message_type')
+        .filterOperators
+    );
+  });
+});
+
+describe('getCustomAttributeType', () => {
+  it('returns the custom attribute type for the given key', () => {
+    const mockAutomation = { event_name: 'message_created' };
+    const result = helpers.getCustomAttributeType(
+      AUTOMATIONS,
+      mockAutomation,
+      'message_type'
+    );
+    expect(result).toEqual(
+      AUTOMATIONS.message_created.conditions.find(c => c.key === 'message_type')
+        .customAttributeType
+    );
+  });
+});
+
+describe('showActionInput', () => {
+  it('returns false for send_email_to_team and send_message actions', () => {
+    expect(helpers.showActionInput([], 'send_email_to_team')).toBe(false);
+    expect(helpers.showActionInput([], 'send_message')).toBe(false);
+  });
+
+  it('returns true if the action has an input type', () => {
+    const mockActionTypes = [{ key: 'add_label', inputType: 'select' }];
+    expect(helpers.showActionInput(mockActionTypes, 'add_label')).toBe(true);
+  });
+
+  it('returns false if the action does not have an input type', () => {
+    const mockActionTypes = [{ key: 'some_action', inputType: null }];
+    expect(helpers.showActionInput(mockActionTypes, 'some_action')).toBe(false);
+  });
+});

app/javascript/dashboard/helper/specs/editorContentHelper.spec.js

@@ -0,0 +1,127 @@
+// Moved from editorHelper.spec.js to editorContentHelper.spec.js
+// the mock of chatwoot/prosemirror-schema is getting conflicted with other specs
+import { getContentNode } from '../editorHelper';
+import {
+  MessageMarkdownTransformer,
+  messageSchema,
+} from '@chatwoot/prosemirror-schema';
+import { replaceVariablesInMessage } from '@chatwoot/utils';
+
+vi.mock('@chatwoot/prosemirror-schema', () => ({
+  MessageMarkdownTransformer: vi.fn(),
+  messageSchema: {},
+}));
+
+vi.mock('@chatwoot/utils', () => ({
+  replaceVariablesInMessage: vi.fn(),
+}));
+
+describe('getContentNode', () => {
+  let editorView;
+
+  beforeEach(() => {
+    editorView = {
+      state: {
+        schema: {
+          nodes: {
+            mention: {
+              create: vi.fn(),
+            },
+          },
+          text: vi.fn(),
+        },
+      },
+    };
+  });
+
+  describe('getMentionNode', () => {
+    it('should create a mention node', () => {
+      const content = { id: 1, name: 'John Doe' };
+      const from = 0;
+      const to = 10;
+      getContentNode(editorView, 'mention', content, {
+        from,
+        to,
+      });
+
+      expect(editorView.state.schema.nodes.mention.create).toHaveBeenCalledWith(
+        {
+          userId: content.id,
+          userFullName: content.name,
+        }
+      );
+    });
+  });
+
+  describe('getCannedResponseNode', () => {
+    it('should create a canned response node', () => {
+      const content = 'Hello {{name}}';
+      const variables = { name: 'John' };
+      const from = 0;
+      const to = 10;
+      const updatedMessage = 'Hello John';
+
+      replaceVariablesInMessage.mockReturnValue(updatedMessage);
+      MessageMarkdownTransformer.mockImplementation(() => ({
+        parse: vi.fn().mockReturnValue({ textContent: updatedMessage }),
+      }));
+
+      const { node } = getContentNode(
+        editorView,
+        'cannedResponse',
+        content,
+        { from, to },
+        variables
+      );
+
+      expect(replaceVariablesInMessage).toHaveBeenCalledWith({
+        message: content,
+        variables,
+      });
+      expect(MessageMarkdownTransformer).toHaveBeenCalledWith(messageSchema);
+      expect(node.textContent).toBe(updatedMessage);
+    });
+  });
+
+  describe('getVariableNode', () => {
+    it('should create a variable node', () => {
+      const content = 'name';
+      const from = 0;
+      const to = 10;
+      getContentNode(editorView, 'variable', content, {
+        from,
+        to,
+      });
+
+      expect(editorView.state.schema.text).toHaveBeenCalledWith('{{name}}');
+    });
+  });
+
+  describe('getEmojiNode', () => {
+    it('should create an emoji node', () => {
+      const content = '😊';
+      const from = 0;
+      const to = 2;
+      getContentNode(editorView, 'emoji', content, {
+        from,
+        to,
+      });
+
+      expect(editorView.state.schema.text).toHaveBeenCalledWith('😊');
+    });
+  });
+
+  describe('getContentNode', () => {
+    it('should return null for invalid type', () => {
+      const content = 'invalid';
+      const from = 0;
+      const to = 10;
+      const { node } = getContentNode(editorView, 'invalid', content, {
+        from,
+        to,
+      });
+
+      expect(node).toBeNull();
+    });
+  });
+});

app/javascript/dashboard/helper/specs/fixtures/agentFixtures.js

@@ -0,0 +1,184 @@
+export const allAgentsData = [
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'John K',
+    confirmed: true,
+    email: 'john@chatwoot.com',
+    id: 1,
+    name: 'John Kennady',
+    role: 'administrator',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Samuel K',
+    confirmed: true,
+    email: 'samuel@chatwoot.com',
+    id: 2,
+    name: 'Samuel Keta',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'offline',
+    available_name: 'James K',
+    confirmed: true,
+    email: 'james@chatwoot.com',
+    id: 3,
+    name: 'James Koti',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Honey',
+    confirmed: true,
+    email: 'bee@chatwoot.com',
+    id: 4,
+    name: 'Honey Bee',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'Abraham',
+    confirmed: true,
+    email: 'abraham@chatwoot.com',
+    id: 5,
+    name: 'Abraham Keta',
+    role: 'agent',
+  },
+];
+export const onlineAgentsData = [
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'Abraham',
+    confirmed: true,
+    email: 'abraham@chatwoot.com',
+    id: 5,
+    name: 'Abraham Keta',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'John K',
+    confirmed: true,
+    email: 'john@chatwoot.com',
+    id: 1,
+    name: 'John Kennady',
+    role: 'administrator',
+  },
+];
+export const busyAgentsData = [
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Honey',
+    confirmed: true,
+    email: 'bee@chatwoot.com',
+    id: 4,
+    name: 'Honey Bee',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Samuel K',
+    confirmed: true,
+    email: 'samuel@chatwoot.com',
+    id: 2,
+    name: 'Samuel Keta',
+    role: 'agent',
+  },
+];
+export const offlineAgentsData = [
+  {
+    account_id: 1,
+    availability_status: 'offline',
+    available_name: 'James K',
+    confirmed: true,
+    email: 'james@chatwoot.com',
+    id: 3,
+    name: 'James Koti',
+    role: 'agent',
+  },
+];
+export const sortedByAvailability = [
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'Abraham',
+    confirmed: true,
+    email: 'abraham@chatwoot.com',
+    id: 5,
+    name: 'Abraham Keta',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'John K',
+    confirmed: true,
+    email: 'john@chatwoot.com',
+    id: 1,
+    name: 'John Kennady',
+    role: 'administrator',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Honey',
+    confirmed: true,
+    email: 'bee@chatwoot.com',
+    id: 4,
+    name: 'Honey Bee',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'busy',
+    available_name: 'Samuel K',
+    confirmed: true,
+    email: 'samuel@chatwoot.com',
+    id: 2,
+    name: 'Samuel Keta',
+    role: 'agent',
+  },
+  {
+    account_id: 1,
+    availability_status: 'offline',
+    available_name: 'James K',
+    confirmed: true,
+    email: 'james@chatwoot.com',
+    id: 3,
+    name: 'James Koti',
+    role: 'agent',
+  },
+];
+export const formattedAgentsByPresenceOnline = [
+  {
+    account_id: 1,
+    availability_status: 'online',
+    available_name: 'Abraham',
+    confirmed: true,
+    email: 'abr@chatwoot.com',
+    id: 1,
+    name: 'Abraham Keta',
+    role: 'agent',
+  },
+];
+export const formattedAgentsByPresenceOffline = [
+  {
+    account_id: 1,
+    availability_status: 'offline',
+    available_name: 'Abraham',
+    confirmed: true,
+    email: 'abr@chatwoot.com',
+    id: 1,
+    name: 'Abraham Keta',
+    role: 'agent',
+  },
+];

app/javascript/dashboard/helper/specs/fixtures/automationFixtures.js

@@ -1,6 +1,6 @@
-import allLanguages from '../../../dashboard/components/widgets/conversation/advancedFilterItems/languages.js';
+import allLanguages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 
-import allCountries from '../../../shared/constants/countries.js';
+import allCountries from 'shared/constants/countries.js';
 
 export const customAttributes = [
   {

app/javascript/dashboard/helper/specs/permissionsHelper.spec.js

@@ -1,8 +1,32 @@
 import {
   buildPermissionsFromRouter,
+  getCurrentAccount,
+  getUserPermissions,
   hasPermissions,
+  filterItemsByPermission,
 } from '../permissionsHelper';
 
+describe('#getCurrentAccount', () => {
+  it('should return the current account', () => {
+    expect(getCurrentAccount({ accounts: [{ id: 1 }] }, 1)).toEqual({ id: 1 });
+    expect(getCurrentAccount({ accounts: [] }, 1)).toEqual(undefined);
+  });
+});
+
+describe('#getUserPermissions', () => {
+  it('should return the correct permissions', () => {
+    const user = {
+      accounts: [
+        { id: 1, permissions: ['conversations_manage'] },
+        { id: 3, permissions: ['contacts_manage'] },
+      ],
+    };
+    expect(getUserPermissions(user, 1)).toEqual(['conversations_manage']);
+    expect(getUserPermissions(user, '3')).toEqual(['contacts_manage']);
+    expect(getUserPermissions(user, 2)).toEqual([]);
+  });
+});
+
 describe('hasPermissions', () => {
   it('returns true if permission is present', () => {
     expect(
@@ -82,3 +106,113 @@ describe('buildPermissionsFromRouter', () => {
     }).toThrow("The route doesn't have the required permissions defined");
   });
 });
+
+describe('filterItemsByPermission', () => {
+  const items = {
+    item1: { name: 'Item 1', permissions: ['agent', 'administrator'] },
+    item2: {
+      name: 'Item 2',
+      permissions: [
+        'conversation_manage',
+        'conversation_unassigned_manage',
+        'conversation_participating_manage',
+      ],
+    },
+    item3: { name: 'Item 3', permissions: ['contact_manage'] },
+    item4: { name: 'Item 4', permissions: ['report_manage'] },
+    item5: { name: 'Item 5', permissions: ['knowledge_base_manage'] },
+    item6: {
+      name: 'Item 6',
+      permissions: [
+        'agent',
+        'administrator',
+        'conversation_manage',
+        'conversation_unassigned_manage',
+        'conversation_participating_manage',
+        'contact_manage',
+        'report_manage',
+        'knowledge_base_manage',
+      ],
+    },
+    item7: { name: 'Item 7', permissions: [] },
+  };
+
+  const getPermissions = item => item.permissions;
+
+  it('filters items based on user permissions', () => {
+    const userPermissions = ['agent', 'contact_manage', 'report_manage'];
+    const result = filterItemsByPermission(
+      items,
+      userPermissions,
+      getPermissions
+    );
+
+    expect(result).toHaveLength(5);
+    expect(result).toContainEqual(
+      expect.objectContaining({ key: 'item1', name: 'Item 1' })
+    );
+    expect(result).toContainEqual(
+      expect.objectContaining({ key: 'item3', name: 'Item 3' })
+    );
+    expect(result).toContainEqual(
+      expect.objectContaining({ key: 'item4', name: 'Item 4' })
+    );
+    expect(result).toContainEqual(
+      expect.objectContaining({ key: 'item6', name: 'Item 6' })
+    );
+  });
+
+  it('includes items with empty permissions', () => {
+    const userPermissions = [];
+    const result = filterItemsByPermission(
+      items,
+      userPermissions,
+      getPermissions
+    );
+
+    expect(result).toHaveLength(1);
+    expect(result).toContainEqual(
+      expect.objectContaining({ key: 'item7', name: 'Item 7' })
+    );
+  });
+
+  it('uses custom transform function when provided', () => {
+    const userPermissions = ['agent', 'contact_manage'];
+    const customTransform = (key, item) => ({ id: key, title: item.name });
+    const result = filterItemsByPermission(
+      items,
+      userPermissions,
+      getPermissions,
+      customTransform
+    );
+
+    expect(result).toHaveLength(4);
+    expect(result).toContainEqual({ id: 'item1', title: 'Item 1' });
+    expect(result).toContainEqual({ id: 'item3', title: 'Item 3' });
+    expect(result).toContainEqual({ id: 'item6', title: 'Item 6' });
+  });
+
+  it('handles empty items object', () => {
+    const result = filterItemsByPermission({}, ['agent'], getPermissions);
+
+    expect(result).toHaveLength(0);
+  });
+
+  it('handles custom getPermissions function', () => {
+    const customItems = {
+      item1: { name: 'Item 1', requiredPerms: ['agent', 'administrator'] },
+      item2: { name: 'Item 2', requiredPerms: ['contact_manage'] },
+    };
+    const customGetPermissions = item => item.requiredPerms;
+    const result = filterItemsByPermission(
+      customItems,
+      ['agent'],
+      customGetPermissions
+    );
+
+    expect(result).toHaveLength(1);
+    expect(result).toContainEqual(
+      expect.objectContaining({ key: 'item1', name: 'Item 1' })
+    );
+  });
+});

app/javascript/dashboard/helper/specs/routeHelpers.spec.js

@@ -1,19 +1,12 @@
 import {
   getConversationDashboardRoute,
-  getCurrentAccount,
   isAConversationRoute,
+  defaultRedirectPage,
   routeIsAccessibleFor,
   validateLoggedInRoutes,
   isAInboxViewRoute,
 } from '../routeHelpers';
 
-describe('#getCurrentAccount', () => {
-  it('should return the current account', () => {
-    expect(getCurrentAccount({ accounts: [{ id: 1 }] }, 1)).toEqual({ id: 1 });
-    expect(getCurrentAccount({ accounts: [] }, 1)).toEqual(undefined);
-  });
-});
-
 describe('#routeIsAccessibleFor', () => {
   it('should return the correct access', () => {
     let route = { meta: { permissions: ['administrator'] } };
@@ -22,6 +15,57 @@ describe('#routeIsAccessibleFor', () => {
   });
 });
 
+describe('#defaultRedirectPage', () => {
+  const to = {
+    params: { accountId: '2' },
+    fullPath: '/app/accounts/2/dashboard',
+    name: 'home',
+  };
+
+  it('should return dashboard route for users with conversation permissions', () => {
+    const permissions = ['conversation_manage', 'agent'];
+    expect(defaultRedirectPage(to, permissions)).toBe('accounts/2/dashboard');
+  });
+
+  it('should return contacts route for users with contact permissions', () => {
+    const permissions = ['contact_manage'];
+    expect(defaultRedirectPage(to, permissions)).toBe('accounts/2/contacts');
+  });
+
+  it('should return reports route for users with report permissions', () => {
+    const permissions = ['report_manage'];
+    expect(defaultRedirectPage(to, permissions)).toBe(
+      'accounts/2/reports/overview'
+    );
+  });
+
+  it('should return portals route for users with portal permissions', () => {
+    const permissions = ['knowledge_base_manage'];
+    expect(defaultRedirectPage(to, permissions)).toBe('accounts/2/portals');
+  });
+
+  it('should return dashboard route as default for users with custom roles', () => {
+    const permissions = ['custom_role'];
+    expect(defaultRedirectPage(to, permissions)).toBe('accounts/2/dashboard');
+  });
+
+  it('should return dashboard route for users with administrator role', () => {
+    const permissions = ['administrator'];
+    expect(defaultRedirectPage(to, permissions)).toBe('accounts/2/dashboard');
+  });
+
+  it('should return dashboard route for users with multiple permissions', () => {
+    const permissions = [
+      'contact_manage',
+      'custom_role',
+      'conversation_manage',
+      'agent',
+      'administrator',
+    ];
+    expect(defaultRedirectPage(to, permissions)).toBe('accounts/2/dashboard');
+  });
+});
+
 describe('#validateLoggedInRoutes', () => {
   describe('when account access is missing', () => {
     it('should return the login route', () => {

app/javascript/dashboard/helper/specs/uploadHelper.spec.js

@@ -1,52 +1,93 @@
-import { uploadFile } from '../uploadHelper';
 import axios from 'axios';
+import { uploadExternalImage, uploadFile } from '../uploadHelper';
 
 global.axios = axios;
 vi.mock('axios');
 
-describe('#Upload Helpers', () => {
+describe('Upload Helpers', () => {
   afterEach(() => {
-    // Cleaning up the mock after each test
     axios.post.mockReset();
   });
 
-  it('should send a POST request with correct data', async () => {
-    const mockFile = new File(['dummy content'], 'example.png', {
-      type: 'image/png',
+  describe('uploadFile', () => {
+    it('should send a POST request with correct data', async () => {
+      const mockFile = new File(['dummy content'], 'example.png', {
+        type: 'image/png',
+      });
+      const mockResponse = {
+        data: {
+          file_url: 'https://example.com/fileUrl',
+          blob_key: 'blobKey123',
+          blob_id: 'blobId456',
+        },
+      };
+
+      axios.post.mockResolvedValueOnce(mockResponse);
+
+      const result = await uploadFile(mockFile, '1602');
+
+      expect(axios.post).toHaveBeenCalledWith(
+        '/api/v1/accounts/1602/upload',
+        expect.any(FormData),
+        { headers: { 'Content-Type': 'multipart/form-data' } }
+      );
+
+      expect(result).toEqual({
+        fileUrl: 'https://example.com/fileUrl',
+        blobKey: 'blobKey123',
+        blobId: 'blobId456',
+      });
     });
-    const mockResponse = {
-      data: {
-        file_url: 'https://example.com/fileUrl',
-        blob_key: 'blobKey123',
-        blob_id: 'blobId456',
-      },
-    };
 
-    axios.post.mockResolvedValueOnce(mockResponse);
+    it('should handle errors', async () => {
+      const mockFile = new File(['dummy content'], 'example.png', {
+        type: 'image/png',
+      });
+      const mockError = new Error('Failed to upload');
 
-    const result = await uploadFile(mockFile, '1602');
+      axios.post.mockRejectedValueOnce(mockError);
 
-    expect(axios.post).toHaveBeenCalledWith(
-      '/api/v1/accounts/1602/upload',
-      expect.any(FormData),
-      { headers: { 'Content-Type': 'multipart/form-data' } }
-    );
-
-    expect(result).toEqual({
-      fileUrl: 'https://example.com/fileUrl',
-      blobKey: 'blobKey123',
-      blobId: 'blobId456',
+      await expect(uploadFile(mockFile)).rejects.toThrow('Failed to upload');
     });
   });
 
-  it('should handle errors', async () => {
-    const mockFile = new File(['dummy content'], 'example.png', {
-      type: 'image/png',
+  describe('uploadExternalImage', () => {
+    it('should send a POST request with correct data', async () => {
+      const mockUrl = 'https://example.com/image.jpg';
+      const mockResponse = {
+        data: {
+          file_url: 'https://example.com/fileUrl',
+          blob_key: 'blobKey123',
+          blob_id: 'blobId456',
+        },
+      };
+
+      axios.post.mockResolvedValueOnce(mockResponse);
+
+      const result = await uploadExternalImage(mockUrl, '1602');
+
+      expect(axios.post).toHaveBeenCalledWith(
+        '/api/v1/accounts/1602/upload',
+        { external_url: mockUrl },
+        { headers: { 'Content-Type': 'application/json' } }
+      );
+
+      expect(result).toEqual({
+        fileUrl: 'https://example.com/fileUrl',
+        blobKey: 'blobKey123',
+        blobId: 'blobId456',
+      });
     });
-    const mockError = new Error('Failed to upload');
 
-    axios.post.mockRejectedValueOnce(mockError);
+    it('should handle errors', async () => {
+      const mockUrl = 'https://example.com/image.jpg';
+      const mockError = new Error('Failed to upload');
 
-    await expect(uploadFile(mockFile)).rejects.toThrow('Failed to upload');
+      axios.post.mockRejectedValueOnce(mockError);
+
+      await expect(uploadExternalImage(mockUrl)).rejects.toThrow(
+        'Failed to upload'
+      );
+    });
   });
 });

app/javascript/dashboard/helper/uploadHelper.js

@@ -19,26 +19,47 @@ const HEADERS = {
  * The function uses FormData to wrap the file and axios to send the request.
  *
  * @param {File} file - The file to be uploaded. It should be a File object (typically coming from a file input element).
+ * @param {string} accountId - The account ID.
  * @returns {Promise} A promise that resolves with the server's response when the upload is successful, or rejects if there's an error.
  */
 export async function uploadFile(file, accountId) {
-  // Create a new FormData instance.
-  let formData = new FormData();
-
   if (!accountId) {
     accountId = window.location.pathname.split('/')[3];
   }
 
   // Append the file to the FormData instance under the key 'attachment'.
+  let formData = new FormData();
   formData.append('attachment', file);
 
-  // Use axios to send a POST request to the upload endpoint.
   const { data } = await axios.post(
     `/api/${API_VERSION}/accounts/${accountId}/upload`,
     formData,
-    {
-      headers: HEADERS,
-    }
+    { headers: HEADERS }
+  );
+
+  return {
+    fileUrl: data.file_url,
+    blobKey: data.blob_key,
+    blobId: data.blob_id,
+  };
+}
+
+/**
+ * Uploads an image from an external URL.
+ *
+ * @param {string} url - The external URL of the image.
+ * @param {string} accountId - The account ID.
+ * @returns {Promise} A promise that resolves with the server's response.
+ */
+export async function uploadExternalImage(url, accountId) {
+  if (!accountId) {
+    accountId = window.location.pathname.split('/')[3];
+  }
+
+  const { data } = await axios.post(
+    `/api/${API_VERSION}/accounts/${accountId}/upload`,
+    { external_url: url },
+    { headers: { 'Content-Type': 'application/json' } }
   );
 
   return {