chore: fixes

- Updated UI for copilot

.devcontainer/Dockerfile

@@ -4,5 +4,15 @@ FROM ghcr.io/chatwoot/chatwoot_codespace:latest
 
 # Do the set up required for chatwoot app
 WORKDIR /workspace
+
+# Copy dependency files first for better caching
+COPY package.json pnpm-lock.yaml ./
+COPY Gemfile Gemfile.lock ./
+
+# Install dependencies (will be cached if files don't change)
+RUN pnpm install --frozen-lockfile && \
+    gem install bundler && \
+    bundle install --jobs=$(nproc)
+
+# Copy source code after dependencies are installed
 COPY . /workspace
-RUN yarn && gem install bundler && bundle install

.devcontainer/Dockerfile.base

@@ -1,12 +1,16 @@
-
-ARG VARIANT
+ARG VARIANT="ubuntu-22.04"
 
 FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
 
+ENV DEBIAN_FRONTEND=noninteractive
+
 ARG NODE_VERSION
 ARG RUBY_VERSION
 ARG USER_UID
 ARG USER_GID
+ARG PNPM_VERSION="10.2.0"
+ENV PNPM_VERSION ${PNPM_VERSION}
+ENV RUBY_CONFIGURE_OPTS=--disable-install-doc
 
 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
@@ -15,61 +19,80 @@ RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
         && chmod -R $USER_UID:$USER_GID /home/vscode; \
     fi
 
-RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
-  && apt-get -y install --no-install-recommends \
-    build-essential \
-    libssl-dev \
-    zlib1g-dev \
-    gnupg2 \
-    tar \
-    tzdata \
-    postgresql-client \
-    libpq-dev \
-    yarn \
-    git \
-    imagemagick \
-    tmux \
-    zsh \
-    git-flow \
-    npm \
-    libyaml-dev
+RUN NODE_MAJOR=$(echo $NODE_VERSION | cut -d. -f1) \
+    && curl -fsSL https://deb.nodesource.com/setup_${NODE_MAJOR}.x | bash - \
+    && apt-get update \
+    && apt-get -y install --no-install-recommends \
+        build-essential \
+        libssl-dev \
+        zlib1g-dev \
+        gnupg \
+        tar \
+        tzdata \
+        postgresql-client \
+        libpq-dev \
+        git \
+        imagemagick \
+        libyaml-dev \
+        curl \
+        ca-certificates \
+        tmux \
+        nodejs \
+    && apt-get clean \
+    && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
 
-# Install rbenv and ruby
-RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
+# Install rbenv and ruby for root user first
+RUN git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv \
     &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
     &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
 ENV PATH "/root/.rbenv/bin/:/root/.rbenv/shims/:$PATH"
-RUN git clone https://github.com/rbenv/ruby-build.git && \
+RUN git clone --depth 1 https://github.com/rbenv/ruby-build.git && \
     PREFIX=/usr/local ./ruby-build/install.sh
 
 RUN rbenv install $RUBY_VERSION && \
     rbenv global $RUBY_VERSION && \
     rbenv versions
 
-# Install overmind
+# Set up rbenv for vscode user
+RUN su - vscode -c "git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv" \
+    && su - vscode -c "echo 'export PATH=\"\$HOME/.rbenv/bin:\$PATH\"' >> ~/.bashrc" \
+    && su - vscode -c "echo 'eval \"\$(rbenv init -)\"' >> ~/.bashrc" \
+    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv install $RUBY_VERSION" \
+    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv global $RUBY_VERSION"
+
+# Install overmind and gh in single layer
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
   && gunzip overmind.gz \
-  && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind
-
-
-# Install gh
-RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | sudo dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
-   && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | sudo tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
-   && sudo apt update \
-   && sudo apt install gh
+  && mv overmind /usr/local/bin \
+  && chmod +x /usr/local/bin/overmind \
+  && curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
+  && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
+  && apt-get update \
+  && apt-get install -y --no-install-recommends gh \
+  && apt-get clean \
+  && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
 
 
 # Do the set up required for chatwoot app
 WORKDIR /workspace
-COPY . /workspace
+RUN chown vscode:vscode /workspace
 
-# set up ruby
-COPY Gemfile Gemfile.lock ./
-RUN gem install bundler && bundle install
+# set up node js, pnpm and claude code in single layer
+RUN npm install -g pnpm@${PNPM_VERSION} @anthropic-ai/claude-code \
+    && npm cache clean --force
 
-# set up node js
-RUN npm install n -g && \
-    n $NODE_VERSION
-RUN npm install --global yarn
-RUN yarn
+# Switch to vscode user
+USER vscode
+ENV PATH="/home/vscode/.rbenv/bin:/home/vscode/.rbenv/shims:$PATH"
+
+# Copy dependency files first for better caching
+COPY --chown=vscode:vscode Gemfile Gemfile.lock package.json pnpm-lock.yaml ./
+
+# Install dependencies as vscode user
+RUN eval "$(rbenv init -)" \
+    && gem install bundler -N \
+    && bundle install --jobs=$(nproc) \
+    && pnpm install --frozen-lockfile
+
+# Copy source code after dependencies are installed
+COPY --chown=vscode:vscode . /workspace

.devcontainer/devcontainer.json

@@ -4,17 +4,26 @@
   "dockerComposeFile": "docker-compose.yml",
 
   "settings": {
-    "terminal.integrated.shell.linux": "/bin/zsh"
+    "terminal.integrated.shell.linux": "/bin/zsh",
+    "extensions.showRecommendationsOnlyOnDemand": true,
+    "editor.formatOnSave": true,
+    "files.trimTrailingWhitespace": true,
+    "files.insertFinalNewline": true,
+    "search.exclude": {
+      "**/node_modules": true,
+      "**/tmp": true,
+      "**/log": true,
+      "**/coverage": true,
+      "**/public/packs": true
+    }
   },
 
 
   // Add the IDs of extensions you want installed when the container is created.
   "extensions": [
-    "rebornix.Ruby",
+    "Shopify.ruby-lsp",
     "misogi.ruby-rubocop",
-    "wingrunr21.vscode-ruby",
     "davidpallinder.rails-test-runner",
-    "eamodio.gitlens",
     "github.copilot",
     "mrmlnc.vscode-duplicate"
   ],
@@ -23,15 +32,15 @@
   // 5432 postgres
   // 6379 redis
   // 1025,8025 mailhog
-  "forwardPorts": [8025, 3000, 3035],
+  "forwardPorts": [8025, 3000, 3036],
 
-  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && yarn",
+  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && pnpm install",
   "portsAttributes": {
     "3000": {
       "label": "Rails Server"
     },
-    "3035": {
-      "label": "Webpack Dev Server"
+    "3036": {
+      "label": "Vite Dev Server"
     },
     "8025": {
       "label": "Mailhog UI"

.devcontainer/docker-compose.base.yml

@@ -0,0 +1,18 @@
+# Docker Compose file for building the base image in GitHub Actions
+# Usage: docker-compose -f .devcontainer/docker-compose.base.yml build base
+
+version: '3'
+
+services:
+  base:
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: 'ubuntu-22.04'
+        NODE_VERSION: '23.7.0'
+        RUBY_VERSION: '3.4.4'
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: '1000'
+        USER_GID: '1000'
+    image: ghcr.io/chatwoot/chatwoot_codespace:latest

.devcontainer/docker-compose.yml

@@ -5,19 +5,6 @@
 version: '3'
 
 services:
-  base:
-    build:
-      context: ..
-      dockerfile: .devcontainer/Dockerfile.base
-      args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
-        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
-    image: base:latest
-
   app:
     build:
       context: ..

.devcontainer/scripts/setup.sh

@@ -2,12 +2,15 @@ cp .env.example .env
 sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
 sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
 sed -i -e '/SMTP_ADDRESS/ s/=.*/=localhost/' .env
-sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.githubpreview.dev/" .env
-sed -i -e "/WEBPACKER_DEV_SERVER_PUBLIC/ s/=.*/=https:\/\/$CODESPACE_NAME-3035.githubpreview.dev/" .env
-# uncomment the webpacker env variable
-sed -i -e '/WEBPACKER_DEV_SERVER_PUBLIC/s/^# //' .env
-# fix the error with webpacker
-echo 'export NODE_OPTIONS=--openssl-legacy-provider' >> ~/.zshrc
+sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.app.github.dev/" .env
+
+# Setup Claude Code API key if available
+if [ -n "$CLAUDE_CODE_API_KEY" ]; then
+  mkdir -p ~/.claude
+  echo '{"apiKeyHelper": "~/.claude/anthropic_key.sh"}' > ~/.claude/settings.json
+  echo "echo \"$CLAUDE_CODE_API_KEY\"" > ~/.claude/anthropic_key.sh
+  chmod +x ~/.claude/anthropic_key.sh
+fi
 
 # codespaces make the ports public
-gh codespace ports visibility 3000:public 3035:public 8025:public -c $CODESPACE_NAME
+gh codespace ports visibility 3000:public 3036:public 8025:public -c $CODESPACE_NAME

.github/workflows/publish_codespace_image.yml

@@ -19,6 +19,5 @@ jobs:
 
     - name: Build the Codespace Base Image
       run: |
-        docker-compose -f .devcontainer/docker-compose.yml build base
-        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
+        docker compose -f .devcontainer/docker-compose.base.yml build base
         docker push ghcr.io/chatwoot/chatwoot_codespace:latest

Makefile

@@ -41,6 +41,7 @@ run:
 
 force_run:
 	rm -f ./.overmind.sock
+	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev
 
 debug:

Procfile.tunnel

@@ -0,0 +1,3 @@
+backend: DISABLE_MINI_PROFILER=true bin/rails s -p 3000
+worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
+vite: BUILD_MODE=dev bin/vite build --watch

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -29,6 +29,11 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
+  def reset_access_token
+    @agent_bot.access_token.regenerate_token
+    @agent_bot.reload
+  end
+
   private
 
   def agent_bot

app/controllers/api/v1/profiles_controller.rb

@@ -38,6 +38,11 @@ class Api::V1::ProfilesController < Api::BaseController
     head :ok
   end
 
+  def reset_access_token
+    @user.access_token.regenerate_token
+    @user.reload
+  end
+
   private
 
   def set_user

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -1,7 +1,7 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show, :index]
   before_action :portal
-  before_action :set_category, except: [:index, :show]
+  before_action :set_category, except: [:index, :show, :tracking_pixel]
   before_action :set_article, only: [:show]
   layout 'portal'
 
@@ -15,6 +15,21 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def show; end
 
+  def tracking_pixel
+    @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
+    return head :not_found unless @article
+
+    @article.increment_view_count if @article.published?
+
+    # Serve the 1x1 tracking pixel with 24-hour private cache
+    # Private cache bypasses CDN but allows browser caching to prevent duplicate views from same user
+    expires_in 24.hours, public: false
+    response.headers['Content-Type'] = 'image/png'
+
+    pixel_path = Rails.public_path.join('assets/images/tracking-pixel.png')
+    send_file pixel_path, type: 'image/png', disposition: 'inline'
+  end
+
   private
 
   def limit_results
@@ -39,7 +54,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def set_article
     @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    @article.increment_view_count if @article.published?
     @parsed_content = render_article_content(@article.content)
   end
 

app/javascript/dashboard/api/agentBots.js

@@ -21,6 +21,10 @@ class AgentBotsAPI extends ApiClient {
   deleteAgentBotAvatar(botId) {
     return axios.delete(`${this.url}/${botId}/avatar`);
   }
+
+  resetAccessToken(botId) {
+    return axios.post(`${this.url}/${botId}/reset_access_token`);
+  }
 }
 
 export default new AgentBotsAPI();

app/javascript/dashboard/api/auth.js

@@ -102,4 +102,8 @@ export default {
     const urlData = endPoints('resendConfirmation');
     return axios.post(urlData.url);
   },
+  resetAccessToken() {
+    const urlData = endPoints('resetAccessToken');
+    return axios.post(urlData.url);
+  },
 };

app/javascript/dashboard/api/endPoints.js

@@ -51,6 +51,9 @@ const endPoints = {
   resendConfirmation: {
     url: '/api/v1/profile/resend_confirmation',
   },
+  resetAccessToken: {
+    url: '/api/v1/profile/reset_access_token',
+  },
 };
 
 export default page => {

app/javascript/dashboard/api/inbox/conversation.js

@@ -134,10 +134,6 @@ class ConversationApi extends ApiClient {
     return axios.get(`${this.url}/${conversationId}/attachments`);
   }
 
-  requestCopilot(conversationId, body) {
-    return axios.post(`${this.url}/${conversationId}/copilot`, body);
-  }
-
   getInboxAssistant(conversationId) {
     return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
   }

app/javascript/dashboard/api/specs/agentBots.spec.js

@@ -9,5 +9,6 @@ describe('#AgentBotsAPI', () => {
     expect(AgentBotsAPI).toHaveProperty('create');
     expect(AgentBotsAPI).toHaveProperty('update');
     expect(AgentBotsAPI).toHaveProperty('delete');
+    expect(AgentBotsAPI).toHaveProperty('resetAccessToken');
   });
 });

app/javascript/dashboard/assets/scss/widgets/_base.scss

@@ -101,7 +101,7 @@ select {
   background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' version='1.1' width='32' height='24' viewBox='0 0 32 24'><polygon points='0,0 32,0 16,24' style='fill: rgb%28110, 111, 115%29'></polygon></svg>");
   background-size: 9px 6px;
 
-  @apply field-base h-10 bg-origin-content focus-visible:outline-none bg-no-repeat py-2 ltr:bg-[right_-1rem_center] rtl:bg-[left_-1rem_center] ltr:pr-6 rtl:pl-6 rtl:pr-3 ltr:pl-3;
+  @apply field-base h-10 bg-origin-content bg-no-repeat py-2 ltr:bg-[right_-1rem_center] rtl:bg-[left_-1rem_center] ltr:pr-6 rtl:pl-6 rtl:pr-3 ltr:pl-3;
 
   &[disabled] {
     @apply field-disabled;

app/javascript/dashboard/assets/scss/widgets/_tabs.scss

@@ -3,7 +3,7 @@
 }
 
 .tabs--container--with-border {
-  @apply border-b border-n-weak;
+  @apply border-b border-b-n-weak;
 }
 
 .tabs--container--compact.tab--chat-type {

app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue

@@ -0,0 +1,87 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import { computed } from 'vue';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+
+const { updateUISettings } = useUISettings();
+
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
+const showCopilotTab = computed(() =>
+  isFeatureEnabledonAccount.value(currentAccountId.value, FEATURE_FLAGS.CAPTAIN)
+);
+
+const { uiSettings } = useUISettings();
+const isContactSidebarOpen = computed(
+  () => uiSettings.value.is_contact_sidebar_open
+);
+const isCopilotPanelOpen = computed(
+  () => uiSettings.value.is_copilot_panel_open
+);
+
+const toggleConversationSidebarToggle = () => {
+  updateUISettings({
+    is_contact_sidebar_open: !isContactSidebarOpen.value,
+    is_copilot_panel_open: false,
+  });
+};
+
+const handleConversationSidebarToggle = () => {
+  updateUISettings({
+    is_contact_sidebar_open: true,
+    is_copilot_panel_open: false,
+  });
+};
+
+const handleCopilotSidebarToggle = () => {
+  updateUISettings({
+    is_contact_sidebar_open: false,
+    is_copilot_panel_open: true,
+  });
+};
+
+const keyboardEvents = {
+  'Alt+KeyO': {
+    action: toggleConversationSidebarToggle,
+  },
+};
+useKeyboardEvents(keyboardEvents);
+</script>
+
+<template>
+  <div
+    class="flex flex-col justify-center items-center absolute top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
+  >
+    <Button
+      v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"
+      ghost
+      slate
+      sm
+      class="!rounded-full"
+      :class="{
+        'bg-n-alpha-2': isContactSidebarOpen,
+      }"
+      icon="i-ph-user-bold"
+      @click="handleConversationSidebarToggle"
+    />
+    <Button
+      v-if="showCopilotTab"
+      v-tooltip.bottom="$t('CONVERSATION.SIDEBAR.COPILOT')"
+      ghost
+      slate
+      class="!rounded-full"
+      :class="{
+        'bg-n-alpha-2 !text-n-iris-9': isCopilotPanelOpen,
+      }"
+      sm
+      icon="i-woot-captain"
+      @click="handleCopilotSidebarToggle"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/SidebarActionsHeader.story.vue

@@ -1,21 +1,29 @@
 <script setup>
-import CopilotHeader from './CopilotHeader.vue';
+import SidebarActionsHeader from './SidebarActionsHeader.vue';
 </script>
 
 <template>
   <Story
-    title="Captain/Copilot/CopilotHeader"
+    title="Components/SidebarActionsHeader"
     :layout="{ type: 'grid', width: '800px' }"
   >
     <!-- Default State -->
     <Variant title="Default State">
-      <CopilotHeader />
+      <SidebarActionsHeader title="Default State" />
     </Variant>
 
     <!-- With New Conversation Button -->
     <Variant title="With New Conversation Button">
       <!-- eslint-disable-next-line vue/prefer-true-attribute-shorthand -->
-      <CopilotHeader :has-messages="true" />
+      <SidebarActionsHeader
+        title="With New Conversation Button"
+        :buttons="[
+          {
+            key: 'new_conversation',
+            icon: 'i-lucide-plus',
+          },
+        ]"
+      />
     </Variant>
   </Story>
 </template>

app/javascript/dashboard/components-next/SidebarActionsHeader.vue

@@ -0,0 +1,47 @@
+<script setup>
+import Button from './button/Button.vue';
+defineProps({
+  title: {
+    type: String,
+    required: true,
+  },
+  buttons: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['click', 'close']);
+
+const handleButtonClick = button => {
+  emit('click', button.key);
+};
+</script>
+
+<template>
+  <div
+    class="flex items-center justify-between px-4 py-2 border-b border-n-weak h-12"
+  >
+    <div class="flex items-center justify-between gap-2 flex-1">
+      <span class="font-medium text-sm text-n-slate-12">{{ title }}</span>
+      <div class="flex items-center">
+        <Button
+          v-for="button in buttons"
+          :key="button.key"
+          v-tooltip="button.tooltip"
+          :icon="button.icon"
+          ghost
+          sm
+          @click="handleButtonClick(button)"
+        />
+        <Button
+          v-tooltip="$t('GENERAL.CLOSE')"
+          icon="i-lucide-x"
+          ghost
+          sm
+          @click="$emit('close')"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/button/ConfirmButton.story.vue

@@ -0,0 +1,41 @@
+<script setup>
+import ConfirmButton from './ConfirmButton.vue';
+import { ref } from 'vue';
+
+const count = ref(0);
+
+const incrementCount = () => {
+  count.value += 1;
+};
+</script>
+
+<template>
+  <Story
+    title="Components/ConfirmButton"
+    :layout="{ type: 'grid', width: '400px' }"
+  >
+    <Variant title="Basic">
+      <div class="grid gap-2 p-4 bg-white dark:bg-slate-900">
+        <p>{{ count }}</p>
+        <ConfirmButton
+          label="Delete"
+          confirm-label="Confirm?"
+          @click="incrementCount"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Color Change">
+      <div class="grid gap-2 p-4 bg-white dark:bg-slate-900">
+        <p>{{ count }}</p>
+        <ConfirmButton
+          label="Archive"
+          confirm-label="Confirm?"
+          color="slate"
+          confirm-color="amber"
+          @click="incrementCount"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/button/ConfirmButton.vue

@@ -0,0 +1,99 @@
+<script setup>
+import { ref, computed } from 'vue';
+import Button from './Button.vue';
+
+const props = defineProps({
+  label: { type: [String, Number], default: '' },
+  confirmLabel: { type: [String, Number], default: '' },
+  color: { type: String, default: 'blue' },
+  confirmColor: { type: String, default: 'ruby' },
+  confirmHint: { type: String, default: '' },
+  variant: { type: String, default: null },
+  size: { type: String, default: null },
+  justify: { type: String, default: null },
+  icon: { type: [String, Object, Function], default: '' },
+  trailingIcon: { type: Boolean, default: false },
+  isLoading: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['click']);
+
+const isConfirmMode = ref(false);
+const isClicked = ref(false);
+
+const currentLabel = computed(() => {
+  return isConfirmMode.value ? props.confirmLabel : props.label;
+});
+
+const currentColor = computed(() => {
+  return isConfirmMode.value ? props.confirmColor : props.color;
+});
+const resetConfirmMode = () => {
+  isConfirmMode.value = false;
+  isClicked.value = false;
+};
+
+const handleClick = () => {
+  if (!isConfirmMode.value) {
+    isConfirmMode.value = true;
+  } else {
+    isClicked.value = true;
+    emit('click');
+    setTimeout(resetConfirmMode, 400);
+  }
+};
+</script>
+
+<template>
+  <div
+    class="relative"
+    :class="{
+      'animate-bounce-complete': isClicked,
+    }"
+  >
+    <Button
+      type="button"
+      :label="currentLabel"
+      :color="currentColor"
+      :variant="variant"
+      :size="size"
+      :justify="justify"
+      :icon="icon"
+      :trailing-icon="trailingIcon"
+      :is-loading="isLoading"
+      @click="handleClick"
+      @blur="resetConfirmMode"
+    >
+      <template v-if="$slots.default" #default>
+        <slot />
+      </template>
+      <template v-if="$slots.icon" #icon>
+        <slot name="icon" />
+      </template>
+    </Button>
+    <div
+      v-if="isConfirmMode && confirmHint"
+      class="absolute mt-1 w-full text-[10px] text-center text-n-slate-10"
+    >
+      {{ confirmHint }}
+    </div>
+  </div>
+</template>
+
+<style scoped>
+@keyframes bounce-complete {
+  0% {
+    transform: scale(0.95);
+  }
+  50% {
+    transform: scale(1.02);
+  }
+  100% {
+    transform: scale(1);
+  }
+}
+
+.animate-bounce-complete {
+  animation: bounce-complete 0.2s cubic-bezier(0.68, -0.55, 0.265, 1.55);
+}
+</style>

app/javascript/dashboard/components-next/captain/PageLayout.vue

@@ -76,7 +76,7 @@ const handlePageChange = event => {
 
 <template>
   <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
-    <header class="sticky top-0 z-10 px-6 xl:px-0">
+    <header class="sticky top-0 z-10 px-6">
       <div class="w-full max-w-[60rem] mx-auto">
         <div
           class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
@@ -116,7 +116,7 @@ const handlePageChange = event => {
         </div>
       </div>
     </header>
-    <main class="flex-1 px-6 overflow-y-auto xl:px-0">
+    <main class="flex-1 px-6 overflow-y-auto">
       <div class="w-full max-w-[60rem] h-full mx-auto py-4">
         <slot v-if="!showPaywall" name="controls" />
         <div

app/javascript/dashboard/components-next/copilot/Copilot.vue

@@ -1,29 +1,24 @@
 <script setup>
-import { nextTick, ref, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
+import { nextTick, ref, watch, computed } from 'vue';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 
 import CopilotInput from './CopilotInput.vue';
 import CopilotLoader from './CopilotLoader.vue';
 import CopilotAgentMessage from './CopilotAgentMessage.vue';
 import CopilotAssistantMessage from './CopilotAssistantMessage.vue';
+import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
 import ToggleCopilotAssistant from './ToggleCopilotAssistant.vue';
-import Icon from '../icon/Icon.vue';
+import CopilotEmptyState from './CopilotEmptyState.vue';
+import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
+import { useI18n } from 'vue-i18n';
 
 const props = defineProps({
-  supportAgent: {
-    type: Object,
-    default: () => ({}),
-  },
   messages: {
     type: Array,
     default: () => [],
   },
-  isCaptainTyping: {
-    type: Boolean,
-    default: false,
-  },
   conversationInboxType: {
     type: String,
     required: true,
@@ -42,22 +37,11 @@ const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);
 
 const { t } = useI18n();
 
-const COPILOT_USER_ROLES = ['assistant', 'system'];
-
 const sendMessage = message => {
   emit('sendMessage', message);
   useTrack(COPILOT_EVENTS.SEND_MESSAGE);
 };
 
-const useSuggestion = opt => {
-  emit('sendMessage', t(opt.prompt));
-  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
-};
-
-const handleReset = () => {
-  emit('reset');
-};
-
 const chatContainer = ref(null);
 
 const scrollToBottom = async () => {
@@ -67,23 +51,72 @@ const scrollToBottom = async () => {
   }
 };
 
-const promptOptions = [
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
-  },
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
-  },
-  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
-  },
-];
+const groupedMessages = computed(() => {
+  const result = [];
+  let thinkingGroup = [];
+  props.messages.forEach(message => {
+    if (message.message_type === 'assistant_thinking') {
+      thinkingGroup.push(message);
+    } else {
+      if (thinkingGroup.length > 0) {
+        result.push({
+          id: thinkingGroup[0].id,
+          message_type: 'thinking_group',
+          messages: thinkingGroup,
+        });
+        thinkingGroup = [];
+      }
+      result.push(message);
+    }
+  });
+  if (thinkingGroup.length > 0) {
+    result.push({
+      id: thinkingGroup[0].id,
+      message_type: 'thinking_group',
+      messages: thinkingGroup,
+    });
+  }
+  return result;
+});
 
+const isLastMessageFromAssistant = computed(() => {
+  return (
+    groupedMessages.value[groupedMessages.value.length - 1].message_type ===
+    'assistant'
+  );
+});
+
+const { updateUISettings } = useUISettings();
+
+const closeCopilotPanel = () => {
+  updateUISettings({
+    is_copilot_panel_open: false,
+    is_contact_sidebar_open: false,
+  });
+};
+
+const handleSidebarAction = action => {
+  if (action === 'reset') {
+    emit('reset');
+  }
+};
+
+const hasAssistants = computed(() => props.assistants.length > 0);
+const hasMessages = computed(() => props.messages.length > 0);
+const copilotButtons = computed(() => {
+  if (hasMessages.value) {
+    return [
+      {
+        key: 'reset',
+        icon: 'i-lucide-refresh-ccw',
+        tooltip: t('CAPTAIN.COPILOT.RESET'),
+      },
+    ];
+  }
+  return [];
+});
 watch(
-  [() => props.messages, () => props.isCaptainTyping],
+  [() => props.messages],
   () => {
     scrollToBottom();
   },
@@ -93,62 +126,59 @@ watch(
 
 <template>
   <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
-    <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
-      <template v-for="message in messages" :key="message.id">
-        <CopilotAgentMessage
-          v-if="message.role === 'user'"
-          :support-agent="supportAgent"
-          :message="message"
-        />
-        <CopilotAssistantMessage
-          v-else-if="COPILOT_USER_ROLES.includes(message.role)"
-          :message="message"
-          :conversation-inbox-type="conversationInboxType"
-        />
-      </template>
-
-      <CopilotLoader v-if="isCaptainTyping" />
-    </div>
-
+    <SidebarActionsHeader
+      :title="$t('CAPTAIN.COPILOT.TITLE')"
+      :buttons="copilotButtons"
+      @click="handleSidebarAction"
+      @close="closeCopilotPanel"
+    />
     <div
-      v-if="!messages.length"
-      class="h-full w-full flex items-center justify-center"
+      ref="chatContainer"
+      class="flex-1 flex px-4 py-4 overflow-y-auto items-start"
     >
-      <div class="h-fit px-3 py-3 space-y-1">
-        <span class="text-xs text-n-slate-10">
-          {{ $t('COPILOT.TRY_THESE_PROMPTS') }}
-        </span>
-        <button
-          v-for="prompt in promptOptions"
-          :key="prompt.label"
-          class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
-          @click="() => useSuggestion(prompt)"
-        >
-          <span>{{ t(prompt.label) }}</span>
-          <Icon icon="i-lucide-chevron-right" />
-        </button>
+      <div v-if="hasMessages" class="space-y-6 flex-1 flex flex-col w-full">
+        <template v-for="(item, index) in groupedMessages" :key="item.id">
+          <CopilotAgentMessage
+            v-if="item.message_type === 'user'"
+            :message="item.message"
+          />
+          <CopilotAssistantMessage
+            v-else-if="item.message_type === 'assistant'"
+            :message="item.message"
+            :is-last-message="index === groupedMessages.length - 1"
+            :conversation-inbox-type="conversationInboxType"
+          />
+          <CopilotThinkingGroup
+            v-else
+            :messages="item.messages"
+            :default-collapsed="isLastMessageFromAssistant"
+          />
+        </template>
+
+        <CopilotLoader v-if="!isLastMessageFromAssistant" />
       </div>
+      <CopilotEmptyState
+        v-else
+        :has-assistants="hasAssistants"
+        @use-suggestion="sendMessage"
+      />
     </div>
 
     <div class="mx-3 mt-px mb-2">
       <div class="flex items-center gap-2 justify-between w-full mb-1">
         <ToggleCopilotAssistant
-          v-if="assistants.length"
+          v-if="assistants.length > 1"
           :assistants="assistants"
           :active-assistant="activeAssistant"
           @set-assistant="$event => emit('setAssistant', $event)"
         />
         <div v-else />
-        <button
-          v-if="messages.length"
-          class="text-xs flex items-center gap-1 hover:underline"
-          @click="handleReset"
-        >
-          <i class="i-lucide-refresh-ccw" />
-          <span>{{ $t('CAPTAIN.COPILOT.RESET') }}</span>
-        </button>
       </div>
-      <CopilotInput class="mb-1 w-full" @send="sendMessage" />
+      <CopilotInput
+        v-if="hasAssistants"
+        class="mb-1 w-full"
+        @send="sendMessage"
+      />
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue

@@ -11,6 +11,10 @@ import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
+  isLastMessage: {
+    type: Boolean,
+    default: false,
+  },
   message: {
     type: Object,
     required: true,
@@ -20,6 +24,15 @@ const props = defineProps({
     required: true,
   },
 });
+const hasEmptyMessageContent = computed(() => !props.message?.content);
+
+const showUseButton = computed(() => {
+  return (
+    !hasEmptyMessageContent.value &&
+    props.message.reply_suggestion &&
+    props.isLastMessage
+  );
+});
 
 const messageContent = computed(() => {
   const formatter = new MessageFormatter(props.message.content);
@@ -32,8 +45,6 @@ const insertIntoRichEditor = computed(() => {
   );
 });
 
-const hasEmptyMessageContent = computed(() => !props.message?.content);
-
 const useCopilotResponse = () => {
   if (insertIntoRichEditor.value) {
     emitter.emit(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, props.message?.content);
@@ -57,7 +68,7 @@ const useCopilotResponse = () => {
     />
     <div class="flex flex-row mt-1">
       <Button
-        v-if="!hasEmptyMessageContent"
+        v-if="showUseButton"
         :label="$t('CAPTAIN.COPILOT.USE')"
         faded
         sm

app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue

@@ -0,0 +1,108 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRoute } from 'vue-router';
+import Icon from '../icon/Icon.vue';
+
+defineProps({
+  hasAssistants: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['useSuggestion']);
+const { t } = useI18n();
+const route = useRoute();
+
+const routePromptMap = {
+  conversations: [
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
+    },
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
+    },
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
+    },
+  ],
+  dashboard: [
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.HIGH_PRIORITY.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.HIGH_PRIORITY.CONTENT',
+    },
+    {
+      label: 'CAPTAIN.COPILOT.PROMPTS.LIST_CONTACTS.LABEL',
+      prompt: 'CAPTAIN.COPILOT.PROMPTS.LIST_CONTACTS.CONTENT',
+    },
+  ],
+};
+
+const getCurrentRoute = () => {
+  const path = route.path;
+  if (path.includes('/conversations')) return 'conversations';
+  if (path.includes('/dashboard')) return 'dashboard';
+  if (path.includes('/contacts')) return 'contacts';
+  if (path.includes('/articles')) return 'articles';
+  return 'dashboard';
+};
+
+const promptOptions = computed(() => {
+  const currentRoute = getCurrentRoute();
+  return routePromptMap[currentRoute] || routePromptMap.conversations;
+});
+
+const handleSuggestion = opt => {
+  emit('useSuggestion', t(opt.prompt));
+};
+</script>
+
+<template>
+  <div class="flex-1 flex flex-col gap-6 px-2">
+    <div class="flex flex-col space-y-4 py-4">
+      <Icon icon="i-woot-captain" class="text-n-slate-9 text-4xl" />
+      <div class="space-y-1">
+        <h3 class="text-base font-medium text-n-slate-12 leading-8">
+          {{ $t('CAPTAIN.COPILOT.PANEL_TITLE') }}
+        </h3>
+        <p class="text-sm text-n-slate-11 leading-6">
+          {{ $t('CAPTAIN.COPILOT.KICK_OFF_MESSAGE') }}
+        </p>
+      </div>
+    </div>
+    <div v-if="!hasAssistants" class="w-full space-y-2">
+      <p class="text-sm text-n-slate-11 leading-6">
+        {{ $t('CAPTAIN.ASSISTANTS.NO_ASSISTANTS_AVAILABLE') }}
+      </p>
+      <router-link
+        :to="{
+          name: 'captain_assistants_index',
+          params: { accountId: route.params.accountId },
+        }"
+        class="text-n-slate-11 underline hover:text-n-slate-12"
+      >
+        {{ $t('CAPTAIN.ASSISTANTS.ADD_NEW') }}
+      </router-link>
+    </div>
+    <div v-else class="w-full space-y-2">
+      <span class="text-xs text-n-slate-10 block">
+        {{ $t('CAPTAIN.COPILOT.TRY_THESE_PROMPTS') }}
+      </span>
+      <div class="space-y-1">
+        <button
+          v-for="prompt in promptOptions"
+          :key="prompt.label"
+          class="w-full px-3 py-2 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center justify-between hover:bg-n-slate-3 transition-colors"
+          @click="handleSuggestion(prompt)"
+        >
+          <span>{{ t(prompt.label) }}</span>
+          <Icon icon="i-lucide-chevron-right" />
+        </button>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/copilot/CopilotHeader.vue

@@ -1,32 +0,0 @@
-<script setup>
-import Button from '../button/Button.vue';
-defineProps({
-  hasMessages: {
-    type: Boolean,
-    default: false,
-  },
-});
-defineEmits(['reset', 'close']);
-</script>
-
-<template>
-  <div
-    class="flex items-center justify-between px-5 py-2 border-b border-n-weak h-12"
-  >
-    <div class="flex items-center justify-between gap-2 flex-1">
-      <span class="font-medium text-sm text-n-slate-12">
-        {{ $t('CAPTAIN.COPILOT.TITLE') }}
-      </span>
-      <div class="flex items-center">
-        <Button
-          v-if="hasMessages"
-          icon="i-lucide-plus"
-          ghost
-          sm
-          @click="$emit('reset')"
-        />
-        <Button icon="i-lucide-x" ghost sm @click="$emit('close')" />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue

@@ -0,0 +1,61 @@
+<script setup>
+import { computed } from 'vue';
+import { useRoute } from 'vue-router';
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useMapGetter } from 'dashboard/composables/store';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+const route = useRoute();
+
+const { uiSettings, updateUISettings } = useUISettings();
+
+const isConversationRoute = computed(() => {
+  const CONVERSATION_ROUTES = [
+    'inbox_conversation',
+    'conversation_through_inbox',
+    'conversations_through_label',
+    'team_conversations_through_label',
+    'conversations_through_folders',
+    'conversation_through_mentions',
+    'conversation_through_unattended',
+    'conversation_through_participating',
+  ];
+  return CONVERSATION_ROUTES.includes(route.name);
+});
+
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
+const showCopilotLauncher = computed(() => {
+  const isCaptainEnabled = isFeatureEnabledonAccount.value(
+    currentAccountId.value,
+    FEATURE_FLAGS.CAPTAIN
+  );
+  return (
+    isCaptainEnabled &&
+    !uiSettings.value.is_copilot_panel_open &&
+    !isConversationRoute.value
+  );
+});
+const toggleSidebar = () => {
+  updateUISettings({
+    is_copilot_panel_open: !uiSettings.value.is_copilot_panel_open,
+  });
+};
+</script>
+
+<template>
+  <div v-if="showCopilotLauncher" class="fixed bottom-4 right-4 z-50">
+    <div class="rounded-full bg-n-alpha-2 p-1">
+      <Button
+        icon="i-woot-captain"
+        class="!rounded-full !bg-n-solid-3 dark:!bg-n-alpha-2 !text-n-slate-12 text-xl"
+        lg
+        @click="toggleSidebar"
+      />
+    </div>
+  </div>
+  <template v-else />
+</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue

@@ -17,7 +17,7 @@ defineProps({
         icon="i-lucide-sparkles"
         class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
       />
-      <div class="text-sm text-n-slate-11">
+      <div class="text-sm text-n-slate-12">
         {{ content }}
       </div>
     </div>

app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue

@@ -51,10 +51,10 @@ watch(
       }"
     >
       <CopilotThinkingBlock
-        v-for="message in messages"
-        :key="message.id"
-        :content="message.content"
-        :reasoning="message.reasoning"
+        v-for="copilotMessage in messages"
+        :key="copilotMessage.id"
+        :content="copilotMessage.message.content"
+        :reasoning="copilotMessage.message.reasoning"
       />
     </div>
   </div>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -477,7 +477,7 @@ const menuItems = computed(() => {
 
 <template>
   <aside
-    class="w-[12.5rem] bg-n-solid-2 rtl:border-l ltr:border-r border-n-weak h-screen flex flex-col text-sm pb-1"
+    class="w-[200px] bg-n-solid-2 rtl:border-l ltr:border-r border-n-weak h-screen flex flex-col text-sm pb-1"
   >
     <section class="grid gap-2 mt-2 mb-4">
       <div class="flex items-center min-w-0 gap-2 px-2">
@@ -519,7 +519,7 @@ const menuItems = computed(() => {
       </div>
     </section>
     <nav class="grid flex-grow gap-2 px-2 pb-5 overflow-y-scroll no-scrollbar">
-      <ul class="flex flex-col gap-2 m-0 list-none">
+      <ul class="flex flex-col gap-1.5 m-0 list-none">
         <SidebarGroup
           v-for="item in menuItems"
           :key="item.name"

app/javascript/dashboard/components/ChatList.vue

@@ -814,7 +814,7 @@ watch(conversationFilters, (newVal, oldVal) => {
     class="flex flex-col flex-shrink-0 bg-n-solid-1 conversations-list-wrap"
     :class="[
       { hidden: !showConversationList },
-      isOnExpandedLayout ? 'basis-full' : 'w-[360px] 2xl:w-[420px]',
+      isOnExpandedLayout ? 'basis-full' : 'w-[340px] 2xl:w-[412px]',
     ]"
   >
     <slot />

app/javascript/dashboard/components/ChatListHeader.vue

@@ -80,16 +80,14 @@ const toggleConversationLayout = () => {
 
 <template>
   <div
-    class="flex items-center justify-between gap-2 px-4"
+    class="flex items-center justify-between gap-2 px-3 h-12"
     :class="{
-      'pb-3 border-b border-n-strong': hasAppliedFiltersOrActiveFolders,
-      'pt-3 pb-2': showV4View,
-      'mb-2 pb-0': !showV4View,
+      'border-b border-n-strong': hasAppliedFiltersOrActiveFolders,
     }"
   >
     <div class="flex items-center justify-center min-w-0">
       <h1
-        class="text-lg font-medium truncate text-n-slate-12"
+        class="text-base font-medium truncate text-n-slate-12"
         :title="pageTitle"
       >
         {{ pageTitle }}

app/javascript/dashboard/components/Snackbar.vue

@@ -20,7 +20,7 @@ export default {
 <template>
   <div>
     <div
-      class="shadow-sm bg-slate-800 dark:bg-slate-700 rounded-[4px] items-center gap-3 inline-flex mb-2 max-w-[25rem] min-h-[1.875rem] min-w-[15rem] px-6 py-3 text-left"
+      class="shadow-sm bg-n-slate-12 dark:bg-n-slate-7 rounded-lg items-center gap-3 inline-flex mb-2 max-w-[25rem] min-h-[1.875rem] min-w-[15rem] px-6 py-3 text-left"
     >
       <div class="text-sm font-medium text-white dark:text-white">
         {{ message }}
@@ -29,7 +29,7 @@ export default {
         <router-link
           v-if="action.type == 'link'"
           :to="action.to"
-          class="font-medium cursor-pointer select-none text-woot-500 dark:text-woot-500 hover:text-woot-600 dark:hover:text-woot-600"
+          class="font-medium cursor-pointer select-none text-n-blue-10 hover:text-n-brand"
         >
           {{ action.message }}
         </router-link>

app/javascript/dashboard/components/SnackbarContainer.vue

@@ -1,62 +1,72 @@
-<script>
+<script setup>
+import { ref, onMounted, onUnmounted, nextTick } from 'vue';
 import WootSnackbar from './Snackbar.vue';
 import { emitter } from 'shared/helpers/mitt';
+import { useI18n } from 'vue-i18n';
 
-export default {
-  components: {
-    WootSnackbar,
-  },
-  props: {
-    duration: {
-      type: Number,
-      default: 2500,
-    },
+const props = defineProps({
+  duration: {
+    type: Number,
+    default: 2500,
   },
+});
 
-  data() {
-    return {
-      snackMessages: [],
-    };
-  },
+const { t } = useI18n();
 
-  mounted() {
-    emitter.on('newToastMessage', this.onNewToastMessage);
-  },
-  unmounted() {
-    emitter.off('newToastMessage', this.onNewToastMessage);
-  },
-  methods: {
-    onNewToastMessage({ message: originalMessage, action }) {
-      // FIX ME: This is a temporary workaround to pass string from functions
-      // that doesn't have the context of the VueApp.
-      const usei18n = action?.usei18n;
-      const duration = action?.duration || this.duration;
-      const message = usei18n ? this.$t(originalMessage) : originalMessage;
+const snackMessages = ref([]);
+const snackbarContainer = ref(null);
 
-      this.snackMessages.push({
-        key: new Date().getTime(),
-        message,
-        action,
-      });
-      window.setTimeout(() => {
-        this.snackMessages.splice(0, 1);
-      }, duration);
-    },
-  },
+const showPopover = () => {
+  try {
+    const el = snackbarContainer.value;
+    if (el?.matches(':popover-open')) {
+      el.hidePopover();
+    }
+    el?.showPopover();
+  } catch (e) {
+    // ignore
+  }
 };
+
+const onNewToastMessage = ({ message: originalMessage, action }) => {
+  const message = action?.usei18n ? t(originalMessage) : originalMessage;
+  const duration = action?.duration || props.duration;
+
+  snackMessages.value.push({
+    key: Date.now(),
+    message,
+    action,
+  });
+
+  nextTick(showPopover);
+
+  setTimeout(() => {
+    snackMessages.value.shift();
+  }, duration);
+};
+
+onMounted(() => {
+  emitter.on('newToastMessage', onNewToastMessage);
+});
+
+onUnmounted(() => {
+  emitter.off('newToastMessage', onNewToastMessage);
+});
 </script>
 
 <template>
-  <transition-group
-    name="toast-fade"
-    tag="div"
-    class="left-0 my-0 mx-auto max-w-[25rem] overflow-hidden absolute right-0 text-center top-4 z-[9999]"
+  <div
+    ref="snackbarContainer"
+    popover="manual"
+    class="fixed top-4 left-1/2 -translate-x-1/2 max-w-[25rem] w-[calc(100%-2rem)] text-center bg-transparent border-0 p-0 m-0 outline-none overflow-visible"
   >
-    <WootSnackbar
-      v-for="snackMessage in snackMessages"
-      :key="snackMessage.key"
-      :message="snackMessage.message"
-      :action="snackMessage.action"
-    />
-  </transition-group>
+    <transition-group name="toast-fade" tag="div">
+      <WootSnackbar
+        v-for="snackMessage in snackMessages"
+        :key="snackMessage.key"
+        :message="snackMessage.message"
+        :action="snackMessage.action"
+      />
+    </transition-group>
+  </div>
 </template>

app/javascript/dashboard/components/copilot/CopilotContainer.vue

@@ -1,16 +1,11 @@
 <script setup>
-import { ref, computed, onMounted, watchEffect } from 'vue';
+import { ref, computed, onMounted } from 'vue';
 import { useStore } from 'dashboard/composables/store';
 import Copilot from 'dashboard/components-next/copilot/Copilot.vue';
-import ConversationAPI from 'dashboard/api/inbox/conversation';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+defineProps({
   conversationInboxType: {
     type: String,
     required: true,
@@ -20,12 +15,24 @@ const props = defineProps({
 const store = useStore();
 const currentUser = useMapGetter('getCurrentUser');
 const assistants = useMapGetter('captainAssistants/getRecords');
+const uiFlags = useMapGetter('captainAssistants/getUIFlags');
 const inboxAssistant = useMapGetter('getCopilotAssistant');
-const { uiSettings, updateUISettings } = useUISettings();
+const currentChat = useMapGetter('getSelectedChat');
+
+const selectedCopilotThreadId = ref(null);
+const messages = computed(() =>
+  store.getters['copilotMessages/getMessagesByThreadId'](
+    selectedCopilotThreadId.value
+  )
+);
+
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
 
-const messages = ref([]);
-const isCaptainTyping = ref(false);
 const selectedAssistantId = ref(null);
+const { uiSettings, updateUISettings } = useUISettings();
 
 const activeAssistant = computed(() => {
   const preferredId = uiSettings.value.preferred_captain_assistant_id;
@@ -55,68 +62,57 @@ const setAssistant = async assistant => {
   });
 };
 
+const shouldShowCopilotPanel = computed(() => {
+  const isCaptainEnabled = isFeatureEnabledonAccount.value(
+    currentAccountId.value,
+    FEATURE_FLAGS.CAPTAIN
+  );
+  const { is_copilot_panel_open: isCopilotPanelOpen } = uiSettings.value;
+  return isCaptainEnabled && isCopilotPanelOpen && !uiFlags.value.fetchingList;
+});
+
 const handleReset = () => {
-  messages.value = [];
+  selectedCopilotThreadId.value = null;
 };
 
 const sendMessage = async message => {
-  // Add user message
-  messages.value.push({
-    id: messages.value.length + 1,
-    role: 'user',
-    content: message,
-  });
-  isCaptainTyping.value = true;
-
-  try {
-    const { data } = await ConversationAPI.requestCopilot(
-      props.conversationId,
-      {
-        previous_history: messages.value
-          .map(m => ({
-            role: m.role,
-            content: m.content,
-          }))
-          .slice(0, -1),
-        message,
-        assistant_id: selectedAssistantId.value,
-      }
-    );
-    messages.value.push({
-      id: new Date().getTime(),
-      role: 'assistant',
-      content: data.message,
+  if (selectedCopilotThreadId.value) {
+    await store.dispatch('copilotMessages/create', {
+      assistant_id: activeAssistant.value.id,
+      conversation_id: currentChat.value?.id,
+      threadId: selectedCopilotThreadId.value,
+      message,
     });
-  } catch (error) {
-    // eslint-disable-next-line
-    console.log(error);
-  } finally {
-    isCaptainTyping.value = false;
+  } else {
+    const response = await store.dispatch('copilotThreads/create', {
+      assistant_id: activeAssistant.value.id,
+      conversation_id: currentChat.value?.id,
+      message,
+    });
+    selectedCopilotThreadId.value = response.id;
   }
 };
 
 onMounted(() => {
   store.dispatch('captainAssistants/get');
 });
-
-watchEffect(() => {
-  if (props.conversationId) {
-    store.dispatch('getInboxCaptainAssistantById', props.conversationId);
-    selectedAssistantId.value = activeAssistant.value?.id;
-  }
-});
 </script>
 
 <template>
-  <Copilot
-    :messages="messages"
-    :support-agent="currentUser"
-    :is-captain-typing="isCaptainTyping"
-    :conversation-inbox-type="conversationInboxType"
-    :assistants="assistants"
-    :active-assistant="activeAssistant"
-    @set-assistant="setAssistant"
-    @send-message="sendMessage"
-    @reset="handleReset"
-  />
+  <div
+    v-if="shouldShowCopilotPanel"
+    class="ltr:border-l rtl:border-r border-n-weak h-full overflow-hidden z-10 w-[320px] min-w-[320px] 2xl:min-w-[360px] 2xl:w-[360px] flex flex-col bg-n-background"
+  >
+    <Copilot
+      :messages="messages"
+      :support-agent="currentUser"
+      :conversation-inbox-type="conversationInboxType"
+      :assistants="assistants"
+      :active-assistant="activeAssistant"
+      @set-assistant="setAssistant"
+      @send-message="sendMessage"
+      @reset="handleReset"
+    />
+  </div>
+  <template v-else />
 </template>

app/javascript/dashboard/components/widgets/ChatTypeTabs.vue

@@ -48,12 +48,13 @@ useKeyboardEvents(keyboardEvents);
 <template>
   <woot-tabs
     :index="activeTabIndex"
-    class="w-full px-4 py-0 tab--chat-type"
+    class="w-full px-3 -mt-1 py-0 tab--chat-type"
     @change="onTabChange"
   >
     <woot-tabs-item
       v-for="(item, index) in items"
       :key="item.key"
+      class="text-sm"
       :index="index"
       :name="item.name"
       :count="item.count"

app/javascript/dashboard/components/widgets/UserAvatarWithName.vue

@@ -25,10 +25,7 @@ defineProps({
       :username="user.name"
       :status="user.availability_status"
     />
-    <span
-      class="my-0 overflow-hidden whitespace-nowrap text-ellipsis text-capitalize"
-      :class="textClass"
-    >
+    <span class="my-0 truncate text-capitalize" :class="textClass">
       {{ user.name }}
     </span>
   </div>

app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue

@@ -4,17 +4,14 @@ import ConversationHeader from './ConversationHeader.vue';
 import DashboardAppFrame from '../DashboardApp/Frame.vue';
 import EmptyState from './EmptyState/EmptyState.vue';
 import MessagesView from './MessagesView.vue';
-import ConversationSidebar from './ConversationSidebar.vue';
 
 export default {
   components: {
-    ConversationSidebar,
     ConversationHeader,
     DashboardAppFrame,
     EmptyState,
     MessagesView,
   },
-
   props: {
     inboxId: {
       type: [Number, String],
@@ -34,7 +31,6 @@ export default {
       default: true,
     },
   },
-  emits: ['contactPanelToggle'],
   data() {
     return { activeIndex: 0 };
   },
@@ -86,9 +82,6 @@ export default {
       }
       this.$store.dispatch('conversationLabels/get', this.currentChat.id);
     },
-    onToggleContactPanel() {
-      this.$emit('contactPanelToggle');
-    },
     onDashboardAppTabChange(index) {
       this.activeIndex = index;
     },
@@ -98,7 +91,7 @@ export default {
 
 <template>
   <div
-    class="conversation-details-wrap bg-n-background"
+    class="conversation-details-wrap bg-n-background relative"
     :class="{
       'border-l rtl:border-l-0 rtl:border-r border-n-weak': !isOnExpandedLayout,
     }"
@@ -106,15 +99,12 @@ export default {
     <ConversationHeader
       v-if="currentChat.id"
       :chat="currentChat"
-      :is-inbox-view="isInboxView"
-      :is-contact-panel-open="isContactPanelOpen"
       :show-back-button="isOnExpandedLayout && !isInboxView"
-      @contact-panel-toggle="onToggleContactPanel"
     />
     <woot-tabs
       v-if="dashboardApps.length && currentChat.id"
       :index="activeIndex"
-      class="-mt-px bg-white dashboard-app--tabs dark:bg-slate-900"
+      class="-mt-px dashboard-app--tabs border-t border-t-n-background"
       @change="onDashboardAppTabChange"
     >
       <woot-tabs-item
@@ -130,18 +120,12 @@ export default {
         v-if="currentChat.id"
         :inbox-id="inboxId"
         :is-inbox-view="isInboxView"
-        :is-contact-panel-open="isContactPanelOpen"
-        @contact-panel-toggle="onToggleContactPanel"
       />
       <EmptyState
         v-if="!currentChat.id && !isInboxView"
         :is-on-expanded-layout="isOnExpandedLayout"
       />
-      <ConversationSidebar
-        v-if="showContactPanel"
-        :current-chat="currentChat"
-        @toggle-contact-panel="onToggleContactPanel"
-      />
+      <slot />
     </div>
     <DashboardAppFrame
       v-for="(dashboardApp, index) in dashboardApps"

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -243,7 +243,7 @@ export default {
 
 <template>
   <div
-    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full px-4 py-0 border-t-0 border-b-0 border-l-2 border-r-0 border-transparent border-solid cursor-pointer conversation hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group"
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full px-3 py-0 border-t-0 border-b-0 border-l-2 border-r-0 border-transparent border-solid cursor-pointer conversation hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group"
     :class="{
       'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3 border-n-weak':
         isActiveChat,
@@ -278,7 +278,7 @@ export default {
         :badge="inboxBadge"
         :username="currentContact.name"
         :status="currentContact.availability_status"
-        size="40px"
+        size="32px"
       />
     </div>
     <div

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -1,8 +1,9 @@
-<script>
-import { mapGetters } from 'vuex';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+<script setup>
+import { computed, ref } from 'vue';
+import { useRoute } from 'vue-router';
+import { useStore } from 'vuex';
+import { useElementSize } from '@vueuse/core';
 import BackButton from '../BackButton.vue';
-import inboxMixin from 'shared/mixins/inboxMixin';
 import InboxName from '../InboxName.vue';
 import MoreActions from './MoreActions.vue';
 import Thumbnail from '../Thumbnail.vue';
@@ -12,203 +13,161 @@ import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import Linear from './linear/index.vue';
+import { useInbox } from 'dashboard/composables/useInbox';
+import { useI18n } from 'vue-i18n';
 
-import NextButton from 'dashboard/components-next/button/Button.vue';
+const props = defineProps({
+  chat: {
+    type: Object,
+    default: () => ({}),
+  },
+  showBackButton: {
+    type: Boolean,
+    default: false,
+  },
+});
 
-export default {
-  components: {
-    BackButton,
-    InboxName,
-    MoreActions,
-    Thumbnail,
-    SLACardLabel,
-    Linear,
-    NextButton,
-  },
-  mixins: [inboxMixin],
-  props: {
-    chat: {
-      type: Object,
-      default: () => {},
-    },
-    isContactPanelOpen: {
-      type: Boolean,
-      default: false,
-    },
-    showBackButton: {
-      type: Boolean,
-      default: false,
-    },
-    isInboxView: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: ['contactPanelToggle'],
-  setup(props, { emit }) {
-    const keyboardEvents = {
-      'Alt+KeyO': {
-        action: () => emit('contactPanelToggle'),
-      },
-    };
-    useKeyboardEvents(keyboardEvents);
-  },
-  computed: {
-    ...mapGetters({
-      currentChat: 'getSelectedChat',
-      accountId: 'getCurrentAccountId',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
-      appIntegrations: 'integrations/getAppIntegrations',
-    }),
-    chatMetadata() {
-      return this.chat.meta;
-    },
-    backButtonUrl() {
-      const {
-        params: { accountId, inbox_id: inboxId, label, teamId },
-        name,
-      } = this.$route;
-      return conversationListPageURL({
-        accountId,
-        inboxId,
-        label,
-        teamId,
-        conversationType: name === 'conversation_mentions' ? 'mention' : '',
-      });
-    },
-    isHMACVerified() {
-      if (!this.isAWebWidgetInbox) {
-        return true;
-      }
-      return this.chatMetadata.hmac_verified;
-    },
-    currentContact() {
-      return this.$store.getters['contacts/getContact'](
-        this.chat.meta.sender.id
-      );
-    },
-    isSnoozed() {
-      return this.currentChat.status === wootConstants.STATUS_TYPE.SNOOZED;
-    },
-    snoozedDisplayText() {
-      const { snoozed_until: snoozedUntil } = this.currentChat;
-      if (snoozedUntil) {
-        return `${this.$t(
-          'CONVERSATION.HEADER.SNOOZED_UNTIL'
-        )} ${snoozedReopenTime(snoozedUntil)}`;
-      }
-      return this.$t('CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_REPLY');
-    },
-    contactPanelToggleText() {
-      return `${
-        this.isContactPanelOpen
-          ? this.$t('CONVERSATION.HEADER.CLOSE')
-          : this.$t('CONVERSATION.HEADER.OPEN')
-      } ${this.$t('CONVERSATION.HEADER.DETAILS')}`;
-    },
-    inbox() {
-      const { inbox_id: inboxId } = this.chat;
-      return this.$store.getters['inboxes/getInbox'](inboxId);
-    },
-    hasMultipleInboxes() {
-      return this.$store.getters['inboxes/getInboxes'].length > 1;
-    },
-    hasSlaPolicyId() {
-      return this.chat?.sla_policy_id;
-    },
-    isLinearIntegrationEnabled() {
-      return this.appIntegrations.find(
-        integration => integration.id === 'linear' && !!integration.hooks.length
-      );
-    },
-    isLinearFeatureEnabled() {
-      return this.isFeatureEnabledonAccount(
-        this.accountId,
-        FEATURE_FLAGS.LINEAR
-      );
-    },
-  },
-};
+const { t } = useI18n();
+const store = useStore();
+const route = useRoute();
+const conversationHeader = ref(null);
+const { width } = useElementSize(conversationHeader);
+const { isAWebWidgetInbox } = useInbox();
+
+const currentChat = computed(() => store.getters.getSelectedChat);
+const accountId = computed(() => store.getters.getCurrentAccountId);
+const isFeatureEnabledonAccount = computed(
+  () => store.getters['accounts/isFeatureEnabledonAccount']
+);
+const appIntegrations = computed(
+  () => store.getters['integrations/getAppIntegrations']
+);
+
+const chatMetadata = computed(() => props.chat.meta);
+
+const backButtonUrl = computed(() => {
+  const {
+    params: { inbox_id: inboxId, label, teamId },
+    name,
+  } = route;
+  return conversationListPageURL({
+    accountId,
+    inboxId,
+    label,
+    teamId,
+    conversationType: name === 'conversation_mentions' ? 'mention' : '',
+  });
+});
+
+const isHMACVerified = computed(() => {
+  if (!isAWebWidgetInbox.value) {
+    return true;
+  }
+  return chatMetadata.value.hmac_verified;
+});
+
+const currentContact = computed(() =>
+  store.getters['contacts/getContact'](props.chat.meta.sender.id)
+);
+
+const isSnoozed = computed(
+  () => currentChat.value.status === wootConstants.STATUS_TYPE.SNOOZED
+);
+
+const snoozedDisplayText = computed(() => {
+  const { snoozed_until: snoozedUntil } = currentChat.value;
+  if (snoozedUntil) {
+    return `${t('CONVERSATION.HEADER.SNOOZED_UNTIL')} ${snoozedReopenTime(snoozedUntil)}`;
+  }
+  return t('CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_REPLY');
+});
+
+const inbox = computed(() => {
+  const { inbox_id: inboxId } = props.chat;
+  return store.getters['inboxes/getInbox'](inboxId);
+});
+
+const hasMultipleInboxes = computed(
+  () => store.getters['inboxes/getInboxes'].length > 1
+);
+
+const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
+
+const isLinearIntegrationEnabled = computed(() =>
+  appIntegrations.value.find(
+    integration => integration.id === 'linear' && !!integration.hooks.length
+  )
+);
+
+const isLinearFeatureEnabled = computed(() =>
+  isFeatureEnabledonAccount.value(accountId.value, FEATURE_FLAGS.LINEAR)
+);
 </script>
 
 <template>
   <div
-    class="flex flex-col items-center justify-between px-4 py-2 border-b bg-n-background border-n-weak md:flex-row"
+    ref="conversationHeader"
+    class="flex flex-col items-center justify-center flex-1 w-full min-w-0 xl:flex-row px-3 py-2 border-b bg-n-background border-n-weak h-24 xl:h-12"
   >
     <div
-      class="flex flex-col items-center justify-center flex-1 w-full min-w-0"
-      :class="isInboxView ? 'sm:flex-row' : 'md:flex-row'"
+      class="flex items-center justify-start w-full xl:w-auto max-w-full min-w-0"
     >
-      <div class="flex items-center justify-start max-w-full min-w-0 w-fit">
-        <BackButton
-          v-if="showBackButton"
-          :back-url="backButtonUrl"
-          class="ltr:mr-2 rtl:ml-2"
-        />
-        <Thumbnail
-          :src="currentContact.thumbnail"
-          :badge="inboxBadge"
-          :username="currentContact.name"
-          :status="currentContact.availability_status"
-        />
-        <div
-          class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2 w-fit"
-        >
-          <div
-            class="flex flex-row items-center max-w-full gap-1 p-0 m-0 w-fit"
+      <BackButton
+        v-if="showBackButton"
+        :back-url="backButtonUrl"
+        class="ltr:mr-2 rtl:ml-2"
+      />
+      <Thumbnail
+        :src="currentContact.thumbnail"
+        :username="currentContact.name"
+        :status="currentContact.availability_status"
+        size="32px"
+      />
+      <div
+        class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2 w-fit"
+      >
+        <div class="flex flex-row items-center max-w-full gap-1 p-0 m-0 w-fit">
+          <span
+            class="text-sm font-medium truncate leading-tight text-n-slate-12"
           >
-            <NextButton link slate @click.prevent="$emit('contactPanelToggle')">
-              <span
-                class="text-base font-medium truncate leading-tight text-n-slate-12"
-              >
-                {{ currentContact.name }}
-              </span>
-            </NextButton>
-            <fluent-icon
-              v-if="!isHMACVerified"
-              v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
-              size="14"
-              class="text-n-amber-10 my-0 mx-0 min-w-[14px]"
-              icon="warning"
-            />
-          </div>
+            {{ currentContact.name }}
+          </span>
+          <fluent-icon
+            v-if="!isHMACVerified"
+            v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
+            size="14"
+            class="text-n-amber-10 my-0 mx-0 min-w-[14px]"
+            icon="warning"
+          />
+        </div>
 
-          <div
-            class="flex items-center gap-2 overflow-hidden text-xs conversation--header--actions text-ellipsis whitespace-nowrap"
-          >
-            <InboxName v-if="hasMultipleInboxes" :inbox="inbox" />
-            <span v-if="isSnoozed" class="font-medium text-n-amber-10">
-              {{ snoozedDisplayText }}
-            </span>
-            <NextButton
-              link
-              xs
-              blue
-              :label="contactPanelToggleText"
-              @click="$emit('contactPanelToggle')"
-            />
-          </div>
+        <div
+          class="flex items-center gap-2 overflow-hidden text-xs conversation--header--actions text-ellipsis whitespace-nowrap"
+        >
+          <InboxName v-if="hasMultipleInboxes" :inbox="inbox" class="!mx-0" />
+          <span v-if="isSnoozed" class="font-medium text-n-amber-10">
+            {{ snoozedDisplayText }}
+          </span>
         </div>
       </div>
-      <div
-        class="flex flex-row items-center justify-end flex-grow gap-2 mt-3 header-actions-wrap lg:mt-0"
-        :class="{ 'justify-end': isContactPanelOpen }"
-      >
-        <SLACardLabel v-if="hasSlaPolicyId" :chat="chat" show-extended-info />
-        <Linear
-          v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
-          :conversation-id="currentChat.id"
-        />
-        <MoreActions :conversation-id="currentChat.id" />
-      </div>
+    </div>
+    <div
+      class="flex flex-row items-center justify-start xl:justify-end flex-grow gap-2 w-full xl:w-auto mt-3 header-actions-wrap xl:mt-0"
+    >
+      <SLACardLabel
+        v-if="hasSlaPolicyId"
+        :chat="chat"
+        show-extended-info
+        :parent-width="width"
+        class="hidden lg:flex"
+      />
+      <Linear
+        v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
+        :conversation-id="currentChat.id"
+        :parent-width="width"
+        class="hidden lg:flex"
+      />
+      <MoreActions :conversation-id="currentChat.id" />
     </div>
   </div>
 </template>
-
-<style lang="scss" scoped>
-.conversation--header--actions {
-  ::v-deep .inbox--name {
-    @apply m-0;
-  }
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue

@@ -1,81 +1,36 @@
 <script setup>
-import { computed, ref } from 'vue';
-import CopilotContainer from '../../copilot/CopilotContainer.vue';
+import { computed } from 'vue';
 import ContactPanel from 'dashboard/routes/dashboard/conversation/ContactPanel.vue';
-import TabBar from 'dashboard/components-next/tabbar/TabBar.vue';
-import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store';
-import { FEATURE_FLAGS } from '../../../featureFlags';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 
-const props = defineProps({
+defineProps({
   currentChat: {
     required: true,
     type: Object,
   },
 });
 
-const emit = defineEmits(['toggleContactPanel']);
+const { uiSettings } = useUISettings();
 
-const { t } = useI18n();
+const activeTab = computed(() => {
+  const { is_contact_sidebar_open: isContactSidebarOpen } = uiSettings.value;
 
-const channelType = computed(() => props.currentChat?.meta?.channel || '');
-
-const CONTACT_TABS_OPTIONS = [
-  { key: 'CONTACT', value: 'contact' },
-  { key: 'COPILOT', value: 'copilot' },
-];
-
-const tabs = computed(() => {
-  return CONTACT_TABS_OPTIONS.map(tab => ({
-    label: t(`CONVERSATION.SIDEBAR.${tab.key}`),
-    value: tab.value,
-  }));
+  if (isContactSidebarOpen) {
+    return 0;
+  }
+  return null;
 });
-const activeTab = ref(0);
-const toggleContactPanel = () => {
-  emit('toggleContactPanel');
-};
-
-const handleTabChange = selectedTab => {
-  activeTab.value = tabs.value.findIndex(
-    tabItem => tabItem.value === selectedTab.value
-  );
-};
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const showCopilotTab = computed(() =>
-  isFeatureEnabledonAccount.value(currentAccountId.value, FEATURE_FLAGS.CAPTAIN)
-);
 </script>
 
 <template>
   <div
-    class="ltr:border-l rtl:border-r border-n-weak h-full overflow-hidden z-10 w-80 min-w-80 2xl:min-w-96 2xl:w-96 flex flex-col bg-n-background"
+    class="ltr:border-l rtl:border-r border-n-weak h-full overflow-hidden z-10 w-[320px] min-w-[320px] 2xl:min-w-[360px] 2xl:w-[360px] flex flex-col bg-n-background"
   >
-    <div v-if="showCopilotTab" class="p-2">
-      <TabBar
-        :tabs="tabs"
-        :initial-active-tab="activeTab"
-        class="w-full [&>button]:w-full"
-        @tab-changed="handleTabChange"
-      />
-    </div>
     <div class="flex flex-1 overflow-auto">
       <ContactPanel
-        v-if="!activeTab"
+        v-show="activeTab === 0"
         :conversation-id="currentChat.id"
         :inbox-id="currentChat.inbox_id"
-        :on-toggle="toggleContactPanel"
-      />
-      <CopilotContainer
-        v-else-if="activeTab === 1 && showCopilotTab"
-        :key="currentChat.id"
-        :conversation-inbox-type="channelType"
-        :conversation-id="currentChat.id"
-        class="flex-1"
       />
     </div>
   </div>

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -38,8 +38,6 @@ import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { FEATURE_FLAGS } from '../../../featureFlags';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
 export default {
   components: {
     Message,
@@ -47,20 +45,8 @@ export default {
     ReplyBox,
     Banner,
     ConversationLabelSuggestion,
-    NextButton,
   },
   mixins: [inboxMixin],
-  props: {
-    isContactPanelOpen: {
-      type: Boolean,
-      default: false,
-    },
-    isInboxView: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: ['contactPanelToggle'],
   setup() {
     const isPopOutReplyBox = ref(false);
     const conversationPanelRef = ref(null);
@@ -203,12 +189,6 @@ export default {
     isATweet() {
       return this.conversationType === 'tweet';
     },
-    isRightOrLeftIcon() {
-      if (this.isContactPanelOpen) {
-        return 'arrow-chevron-right';
-      }
-      return 'arrow-chevron-left';
-    },
     getLastSeenAt() {
       const { contact_last_seen_at: contactLastSeenAt } = this.currentChat;
       return contactLastSeenAt;
@@ -444,9 +424,6 @@ export default {
         relevantMessages
       );
     },
-    onToggleContactPanel() {
-      this.$emit('contactPanelToggle');
-    },
     setScrollParams() {
       this.heightBeforeLoad = this.conversationPanel.scrollHeight;
       this.scrollTopBeforeLoad = this.conversationPanel.scrollTop;
@@ -530,19 +507,6 @@ export default {
       class="mx-2 mt-2 overflow-hidden rounded-lg"
       :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
     />
-    <div class="flex justify-end">
-      <NextButton
-        faded
-        xs
-        slate
-        class="!rounded-r-none rtl:rotate-180 !rounded-2xl !fixed z-10"
-        :icon="
-          isContactPanelOpen ? 'i-ph-caret-right-fill' : 'i-ph-caret-left-fill'
-        "
-        :class="isInboxView ? 'top-52 md:top-40' : 'top-32'"
-        @click="onToggleContactPanel"
-      />
-    </div>
     <NextMessageList
       v-if="showNextBubbles"
       ref="conversationPanelRef"

app/javascript/dashboard/components/widgets/conversation/MoreActions.vue

@@ -1,10 +1,14 @@
-<script>
-import { mapGetters } from 'vuex';
+<script setup>
+import { computed, onUnmounted } from 'vue';
+import { useToggle } from '@vueuse/core';
+import { useStore } from 'vuex';
 import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
 import { emitter } from 'shared/helpers/mitt';
 import EmailTranscriptModal from './EmailTranscriptModal.vue';
 import ResolveAction from '../../buttons/ResolveAction.vue';
 import ButtonV4 from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 
 import {
   CMD_MUTE_CONVERSATION,
@@ -12,97 +16,111 @@ import {
   CMD_UNMUTE_CONVERSATION,
 } from 'dashboard/helper/commandbar/events';
 
-export default {
-  components: {
-    EmailTranscriptModal,
-    ResolveAction,
-    ButtonV4,
-  },
-  data() {
-    return {
-      showEmailActionsModal: false,
-    };
-  },
-  computed: {
-    ...mapGetters({ currentChat: 'getSelectedChat' }),
-  },
-  mounted() {
-    emitter.on(CMD_MUTE_CONVERSATION, this.mute);
-    emitter.on(CMD_UNMUTE_CONVERSATION, this.unmute);
-    emitter.on(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
-  },
-  unmounted() {
-    emitter.off(CMD_MUTE_CONVERSATION, this.mute);
-    emitter.off(CMD_UNMUTE_CONVERSATION, this.unmute);
-    emitter.off(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
-  },
-  methods: {
-    mute() {
-      this.$store.dispatch('muteConversation', this.currentChat.id);
-      useAlert(this.$t('CONTACT_PANEL.MUTED_SUCCESS'));
-    },
-    unmute() {
-      this.$store.dispatch('unmuteConversation', this.currentChat.id);
-      useAlert(this.$t('CONTACT_PANEL.UNMUTED_SUCCESS'));
-    },
-    toggleEmailActionsModal() {
-      this.showEmailActionsModal = !this.showEmailActionsModal;
-    },
-  },
+// No props needed as we're getting currentChat from the store directly
+const store = useStore();
+const { t } = useI18n();
+
+const [showEmailActionsModal, toggleEmailModal] = useToggle(false);
+const [showActionsDropdown, toggleDropdown] = useToggle(false);
+
+const currentChat = computed(() => store.getters.getSelectedChat);
+
+const actionMenuItems = computed(() => {
+  const items = [];
+
+  if (!currentChat.value.muted) {
+    items.push({
+      icon: 'i-lucide-volume-off',
+      label: t('CONTACT_PANEL.MUTE_CONTACT'),
+      action: 'mute',
+      value: 'mute',
+    });
+  } else {
+    items.push({
+      icon: 'i-lucide-volume-1',
+      label: t('CONTACT_PANEL.UNMUTE_CONTACT'),
+      action: 'unmute',
+      value: 'unmute',
+    });
+  }
+
+  items.push({
+    icon: 'i-lucide-share',
+    label: t('CONTACT_PANEL.SEND_TRANSCRIPT'),
+    action: 'send_transcript',
+    value: 'send_transcript',
+  });
+
+  return items;
+});
+
+const handleActionClick = ({ action }) => {
+  toggleDropdown(false);
+
+  if (action === 'mute') {
+    store.dispatch('muteConversation', currentChat.value.id);
+    useAlert(t('CONTACT_PANEL.MUTED_SUCCESS'));
+  } else if (action === 'unmute') {
+    store.dispatch('unmuteConversation', currentChat.value.id);
+    useAlert(t('CONTACT_PANEL.UNMUTED_SUCCESS'));
+  } else if (action === 'send_transcript') {
+    toggleEmailModal();
+  }
 };
+
+// These functions are needed for the event listeners
+const mute = () => {
+  store.dispatch('muteConversation', currentChat.value.id);
+  useAlert(t('CONTACT_PANEL.MUTED_SUCCESS'));
+};
+
+const unmute = () => {
+  store.dispatch('unmuteConversation', currentChat.value.id);
+  useAlert(t('CONTACT_PANEL.UNMUTED_SUCCESS'));
+};
+
+emitter.on(CMD_MUTE_CONVERSATION, mute);
+emitter.on(CMD_UNMUTE_CONVERSATION, unmute);
+emitter.on(CMD_SEND_TRANSCRIPT, toggleEmailModal);
+
+onUnmounted(() => {
+  emitter.off(CMD_MUTE_CONVERSATION, mute);
+  emitter.off(CMD_UNMUTE_CONVERSATION, unmute);
+  emitter.off(CMD_SEND_TRANSCRIPT, toggleEmailModal);
+});
 </script>
 
 <template>
   <div class="relative flex items-center gap-2 actions--container">
-    <ButtonV4
-      v-if="!currentChat.muted"
-      v-tooltip="$t('CONTACT_PANEL.MUTE_CONTACT')"
-      size="sm"
-      variant="ghost"
-      color="slate"
-      icon="i-lucide-volume-off"
-      @click="mute"
-    />
-    <ButtonV4
-      v-else
-      v-tooltip.left="$t('CONTACT_PANEL.UNMUTE_CONTACT')"
-      size="sm"
-      variant="ghost"
-      color="slate"
-      icon="i-lucide-volume-1"
-      @click="unmute"
-    />
-    <ButtonV4
-      v-tooltip="$t('CONTACT_PANEL.SEND_TRANSCRIPT')"
-      size="sm"
-      variant="ghost"
-      color="slate"
-      icon="i-lucide-share"
-      @click="toggleEmailActionsModal"
-    />
     <ResolveAction
       :conversation-id="currentChat.id"
       :status="currentChat.status"
     />
+    <div
+      v-on-clickaway="() => toggleDropdown(false)"
+      class="relative flex items-center group"
+    >
+      <ButtonV4
+        v-tooltip="$t('CONVERSATION.HEADER.MORE_ACTIONS')"
+        size="sm"
+        variant="ghost"
+        color="slate"
+        icon="i-lucide-more-vertical"
+        class="rounded-md group-hover:bg-n-alpha-2"
+        @click="toggleDropdown()"
+      />
+      <DropdownMenu
+        v-if="showActionsDropdown"
+        :menu-items="actionMenuItems"
+        class="mt-1 ltr:right-0 rtl:left-0 top-full"
+        @action="handleActionClick"
+      />
+    </div>
     <EmailTranscriptModal
       v-if="showEmailActionsModal"
       :show="showEmailActionsModal"
       :current-chat="currentChat"
-      @cancel="toggleEmailActionsModal"
+      @cancel="toggleEmailModal"
     />
   </div>
 </template>
-
-<style scoped lang="scss">
-.more--button {
-  @apply items-center flex ml-2 rtl:ml-0 rtl:mr-2;
-}
-
-.dropdown-pane {
-  @apply -right-2 top-12;
-}
-
-.icon {
-  @apply mr-1 rtl:mr-0 rtl:ml-1 min-w-[1rem];
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue

@@ -1,132 +1,115 @@
-<script>
+<script setup>
+import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import { evaluateSLAStatus } from '@chatwoot/utils';
 import SLAPopoverCard from './SLAPopoverCard.vue';
 
+const props = defineProps({
+  chat: {
+    type: Object,
+    default: () => ({}),
+  },
+  showExtendedInfo: {
+    type: Boolean,
+    default: false,
+  },
+  parentWidth: {
+    type: Number,
+    default: 1000,
+  },
+});
+
 const REFRESH_INTERVAL = 60000;
+const { t } = useI18n();
 
-export default {
-  components: {
-    SLAPopoverCard,
-  },
-  props: {
-    chat: {
-      type: Object,
-      default: () => ({}),
-    },
-    showExtendedInfo: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  data() {
-    return {
-      timer: null,
-      showSlaPopover: false,
-      slaStatus: {
-        threshold: null,
-        isSlaMissed: false,
-        type: null,
-        icon: null,
-      },
-    };
-  },
-  computed: {
-    slaPolicyId() {
-      return this.chat?.sla_policy_id;
-    },
-    appliedSLA() {
-      return this.chat?.applied_sla;
-    },
-    slaEvents() {
-      return this.chat?.sla_events;
-    },
-    hasSlaThreshold() {
-      return this.slaStatus?.threshold;
-    },
-    isSlaMissed() {
-      return this.slaStatus?.isSlaMissed;
-    },
-    slaTextStyles() {
-      return this.isSlaMissed ? 'text-n-ruby-11' : 'text-n-amber-11';
-    },
-    slaStatusText() {
-      const upperCaseType = this.slaStatus?.type?.toUpperCase(); // FRT, NRT, or RT
-      const statusKey = this.isSlaMissed ? 'MISSED' : 'DUE';
+const timer = ref(null);
+const slaStatus = ref({
+  threshold: null,
+  isSlaMissed: false,
+  type: null,
+  icon: null,
+});
 
-      return this.$t(`CONVERSATION.HEADER.SLA_STATUS.${upperCaseType}`, {
-        status: this.$t(`CONVERSATION.HEADER.SLA_STATUS.${statusKey}`),
-      });
-    },
-    showSlaPopoverCard() {
-      return (
-        this.showExtendedInfo && this.showSlaPopover && this.slaEvents.length
-      );
-    },
-  },
-  watch: {
-    chat() {
-      this.updateSlaStatus();
-    },
-  },
-  mounted() {
-    this.updateSlaStatus();
-    this.createTimer();
-  },
-  unmounted() {
-    if (this.timer) {
-      clearTimeout(this.timer);
-    }
-  },
-  methods: {
-    createTimer() {
-      this.timer = setTimeout(() => {
-        this.updateSlaStatus();
-        this.createTimer();
-      }, REFRESH_INTERVAL);
-    },
-    updateSlaStatus() {
-      this.slaStatus = evaluateSLAStatus({
-        appliedSla: this.appliedSLA,
-        chat: this.chat,
-      });
-    },
-    openSlaPopover() {
-      if (!this.showExtendedInfo) return;
-      this.showSlaPopover = true;
-    },
-    closeSlaPopover() {
-      this.showSlaPopover = false;
-    },
-  },
+const appliedSLA = computed(() => props.chat?.applied_sla);
+const slaEvents = computed(() => props.chat?.sla_events);
+const hasSlaThreshold = computed(() => slaStatus.value?.threshold);
+const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
+const slaTextStyles = computed(() =>
+  isSlaMissed.value ? 'text-n-ruby-11' : 'text-n-amber-11'
+);
+
+const slaStatusText = computed(() => {
+  const upperCaseType = slaStatus.value?.type?.toUpperCase(); // FRT, NRT, or RT
+  const statusKey = isSlaMissed.value ? 'MISSED' : 'DUE';
+
+  return t(`CONVERSATION.HEADER.SLA_STATUS.${upperCaseType}`, {
+    status: t(`CONVERSATION.HEADER.SLA_STATUS.${statusKey}`),
+  });
+});
+
+const showSlaPopoverCard = computed(
+  () => props.showExtendedInfo && slaEvents.value?.length > 0
+);
+
+const groupClass = computed(() => {
+  return props.showExtendedInfo
+    ? 'h-[26px] rounded-lg bg-n-alpha-1'
+    : 'rounded h-5  border border-n-strong';
+});
+
+const updateSlaStatus = () => {
+  slaStatus.value = evaluateSLAStatus({
+    appliedSla: appliedSLA.value,
+    chat: props.chat,
+  });
 };
+
+const createTimer = () => {
+  timer.value = setTimeout(() => {
+    updateSlaStatus();
+    createTimer();
+  }, REFRESH_INTERVAL);
+};
+
+watch(
+  () => props.chat,
+  () => {
+    updateSlaStatus();
+  }
+);
+
+const slaPopoverClass = computed(() => {
+  return props.showExtendedInfo
+    ? 'ltr:pr-1.5 rtl:pl-1.5 ltr:border-r rtl:border-l border-n-strong'
+    : '';
+});
+
+onMounted(() => {
+  updateSlaStatus();
+  createTimer();
+});
+
+onUnmounted(() => {
+  if (timer.value) {
+    clearTimeout(timer.value);
+  }
+});
 </script>
 
 <!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
   <div
     v-if="hasSlaThreshold"
-    class="relative flex items-center cursor-pointer min-w-fit"
-    :class="
-      showExtendedInfo
-        ? 'h-[26px] rounded-lg bg-n-alpha-1'
-        : 'rounded h-5  border border-n-strong'
-    "
+    class="relative flex items-center cursor-pointer min-w-fit group"
+    :class="groupClass"
   >
     <div
-      v-on-clickaway="closeSlaPopover"
-      class="flex items-center w-full truncate"
-      :class="showExtendedInfo ? 'px-1.5' : 'px-2 gap-1'"
-      @mouseover="openSlaPopover()"
+      class="flex items-center w-full truncate px-1.5"
+      :class="showExtendedInfo ? '' : 'gap-1'"
     >
-      <div
-        class="flex items-center gap-1"
-        :class="
-          showExtendedInfo &&
-          'ltr:pr-1.5 rtl:pl-1.5 ltr:border-r rtl:border-l border-n-strong'
-        "
-      >
+      <div class="flex items-center gap-1" :class="slaPopoverClass">
         <fluent-icon
-          size="14"
+          size="12"
           :icon="slaStatus.icon"
           type="outline"
           :icon-lib="isSlaMissed ? 'lucide' : 'fluent'"
@@ -134,7 +117,7 @@ export default {
           :class="slaTextStyles"
         />
         <span
-          v-if="showExtendedInfo"
+          v-if="showExtendedInfo && parentWidth > 650"
           class="text-xs font-medium"
           :class="slaTextStyles"
         >
@@ -151,7 +134,7 @@ export default {
     <SLAPopoverCard
       v-if="showSlaPopoverCard"
       :sla-missed-events="slaEvents"
-      class="right-0 top-7"
+      class="rtl:left-0 ltr:right-0 top-7 hidden group-hover:flex"
     />
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/linear/index.vue

@@ -16,6 +16,10 @@ const props = defineProps({
     type: [Number, String],
     required: true,
   },
+  parentWidth: {
+    type: Number,
+    default: 10000,
+  },
 });
 
 defineOptions({
@@ -73,6 +77,14 @@ const unlinkIssue = async linkId => {
   }
 };
 
+const shouldShowIssueIdentifier = computed(() => {
+  if (!linkedIssue.value) {
+    return false;
+  }
+
+  return props.parentWidth > 600;
+});
+
 const openIssue = () => {
   if (!linkedIssue.value) shouldShowPopup.value = true;
   shouldShow.value = true;
@@ -119,7 +131,10 @@ onMounted(() => {
         class="text-[#5E6AD2] flex-shrink-0"
         view-box="0 0 19 19"
       />
-      <span v-if="linkedIssue" class="text-xs font-medium text-n-slate-11">
+      <span
+        v-if="shouldShowIssueIdentifier"
+        class="text-xs font-medium text-n-slate-11"
+      >
         {{ linkedIssue.issue.identifier }}
       </span>
     </Button>
@@ -127,7 +142,7 @@ onMounted(() => {
       v-if="linkedIssue"
       :issue="linkedIssue.issue"
       :link-id="linkedIssue.id"
-      class="absolute right-0 top-[36px] invisible group-hover:visible"
+      class="absolute rtl:left-0 ltr:right-0 top-9 invisible group-hover:visible"
       @unlink-issue="unlinkIssue"
     />
     <woot-modal

app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js

@@ -1,110 +0,0 @@
-import { mount } from '@vue/test-utils';
-import { createStore } from 'vuex';
-import MoreActions from '../MoreActions.vue';
-import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
-
-vi.mock('shared/helpers/mitt', () => ({
-  emitter: {
-    emit: vi.fn(),
-    on: vi.fn(),
-    off: vi.fn(),
-  },
-}));
-
-const mockDirective = {
-  mounted: () => {},
-};
-
-import { emitter } from 'shared/helpers/mitt';
-
-describe('MoveActions', () => {
-  let currentChat = { id: 8, muted: false };
-  let store = null;
-  let muteConversation = null;
-  let unmuteConversation = null;
-
-  beforeEach(() => {
-    muteConversation = vi.fn(() => Promise.resolve());
-    unmuteConversation = vi.fn(() => Promise.resolve());
-
-    store = createStore({
-      state: {
-        authenticated: true,
-        currentChat,
-      },
-      getters: {
-        getSelectedChat: () => currentChat,
-      },
-      modules: {
-        conversations: {
-          namespaced: false,
-          actions: { muteConversation, unmuteConversation },
-        },
-      },
-    });
-  });
-
-  const createWrapper = () =>
-    mount(MoreActions, {
-      global: {
-        plugins: [store],
-        components: {
-          'fluent-icon': FluentIcon,
-        },
-        directives: {
-          'on-clickaway': mockDirective,
-        },
-      },
-    });
-
-  describe('muting discussion', () => {
-    it('triggers "muteConversation"', async () => {
-      const wrapper = createWrapper();
-      await wrapper.find('button:first-child').trigger('click');
-
-      expect(muteConversation).toHaveBeenCalledTimes(1);
-      expect(muteConversation).toHaveBeenCalledWith(
-        expect.any(Object), // First argument is the Vuex context object
-        currentChat.id // Second argument is the ID of the conversation
-      );
-    });
-
-    it('shows alert', async () => {
-      const wrapper = createWrapper();
-      await wrapper.find('button:first-child').trigger('click');
-
-      expect(emitter.emit).toBeCalledWith('newToastMessage', {
-        message:
-          'This contact is blocked successfully. You will not be notified of any future conversations.',
-        action: null,
-      });
-    });
-  });
-
-  describe('unmuting discussion', () => {
-    beforeEach(() => {
-      currentChat.muted = true;
-    });
-
-    it('triggers "unmuteConversation"', async () => {
-      const wrapper = createWrapper();
-      await wrapper.find('button:first-child').trigger('click');
-
-      expect(unmuteConversation).toHaveBeenCalledTimes(1);
-      expect(unmuteConversation).toHaveBeenCalledWith(
-        expect.any(Object), // First argument is the Vuex context object
-        currentChat.id // Second argument is the ID of the conversation
-      );
-    });
-
-    it('shows alert', async () => {
-      const wrapper = createWrapper();
-      await wrapper.find('button:first-child').trigger('click');
-
-      expect(emitter.emit).toBeCalledWith('newToastMessage', {
-        message: 'This contact is unblocked successfully.',
-        action: null,
-      });
-    });
-  });
-});

app/javascript/dashboard/composables/spec/useFontSize.spec.js

@@ -43,7 +43,7 @@ describe('useFontSize', () => {
 
   it('returns fontSizeOptions with correct structure', () => {
     const { fontSizeOptions } = useFontSize();
-    expect(fontSizeOptions).toHaveLength(6);
+    expect(fontSizeOptions).toHaveLength(5);
     expect(fontSizeOptions[0]).toHaveProperty('value');
     expect(fontSizeOptions[0]).toHaveProperty('label');
 
@@ -59,12 +59,6 @@ describe('useFontSize', () => {
       label:
         'PROFILE_SETTINGS.FORM.INTERFACE_SECTION.FONT_SIZE.OPTIONS.SMALLER',
     });
-
-    expect(fontSizeOptions.find(option => option.value === '22px')).toEqual({
-      value: '22px',
-      label:
-        'PROFILE_SETTINGS.FORM.INTERFACE_SECTION.FONT_SIZE.OPTIONS.EXTRA_LARGE',
-    });
   });
 
   it('returns currentFontSize from UI settings', () => {
@@ -84,9 +78,6 @@ describe('useFontSize', () => {
     applyFontSize('14px');
     expect(document.documentElement.style.fontSize).toBe('14px');
 
-    applyFontSize('22px');
-    expect(document.documentElement.style.fontSize).toBe('22px');
-
     applyFontSize('16px');
     expect(document.documentElement.style.fontSize).toBe('16px');
   });
@@ -145,8 +136,6 @@ describe('useFontSize', () => {
           'Smaller',
         'PROFILE_SETTINGS.FORM.INTERFACE_SECTION.FONT_SIZE.OPTIONS.DEFAULT':
           'Default',
-        'PROFILE_SETTINGS.FORM.INTERFACE_SECTION.FONT_SIZE.OPTIONS.EXTRA_LARGE':
-          'Extra Large',
       };
       return translations[key] || key;
     });
@@ -160,9 +149,6 @@ describe('useFontSize', () => {
     expect(fontSizeOptions.find(option => option.value === '16px').label).toBe(
       'Default'
     );
-    expect(fontSizeOptions.find(option => option.value === '22px').label).toBe(
-      'Extra Large'
-    );
 
     // Verify translation function was called with correct keys
     expect(mockTranslate).toHaveBeenCalledWith(

app/javascript/dashboard/composables/useFontSize.js

@@ -19,7 +19,6 @@ const FONT_SIZE_OPTIONS = {
   DEFAULT: '16px',
   LARGE: '18px',
   LARGER: '20px',
-  EXTRA_LARGE: '22px',
 };
 
 /**

app/javascript/dashboard/composables/usePolicy.js

@@ -129,6 +129,7 @@ export function usePolicy() {
   return {
     checkPermissions,
     shouldShowPaywall,
+    isFeatureFlagEnabled,
     shouldShow,
   };
 }

app/javascript/dashboard/i18n/locale/en/agentBots.json

@@ -62,7 +62,9 @@
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard"
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
     },
     "FORM": {
       "AVATAR": {

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",

app/javascript/dashboard/i18n/locale/en/general.json

@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -328,6 +328,9 @@
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
       "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
@@ -348,6 +351,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -381,6 +392,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",

app/javascript/dashboard/modules/search/components/SearchView.vue

@@ -10,10 +10,8 @@ import {
   CONTACT_PERMISSIONS,
   PORTAL_PERMISSIONS,
 } from 'dashboard/constants/permissions.js';
-import {
-  getUserPermissions,
-  filterItemsByPermission,
-} from 'dashboard/helper/permissionsHelper.js';
+import { usePolicy } from 'dashboard/composables/usePolicy';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 
 import Policy from 'dashboard/components/policy.vue';
@@ -39,8 +37,6 @@ const pages = ref({
   articles: 1,
 });
 
-const currentUser = useMapGetter('getCurrentUser');
-const currentAccountId = useMapGetter('getCurrentAccountId');
 const contactRecords = useMapGetter('conversationSearch/getContactRecords');
 const conversationRecords = useMapGetter(
   'conversationSearch/getConversationRecords'
@@ -83,9 +79,7 @@ const filterConversations = filterByTab('conversations');
 const filterMessages = filterByTab('messages');
 const filterArticles = filterByTab('articles');
 
-const userPermissions = computed(() =>
-  getUserPermissions(currentUser.value, currentAccountId.value)
-);
+const { shouldShow, isFeatureFlagEnabled } = usePolicy();
 
 const TABS_CONFIG = {
   all: {
@@ -111,47 +105,67 @@ const TABS_CONFIG = {
   },
   articles: {
     permissions: [...ROLES, PORTAL_PERMISSIONS],
+    featureFlag: FEATURE_FLAGS.HELP_CENTER,
     count: () => mappedArticles.value.length,
   },
 };
 
 const tabs = computed(() => {
-  const configs = Object.entries(TABS_CONFIG).map(([key, config]) => ({
-    key,
-    name: t(`SEARCH.TABS.${key.toUpperCase()}`),
-    count: config.count(),
-    showBadge: key !== 'all',
-    permissions: config.permissions,
-  }));
-
-  return filterItemsByPermission(
-    configs,
-    userPermissions.value,
-    item => item.permissions
-  );
+  return Object.entries(TABS_CONFIG)
+    .map(([key, config]) => ({
+      key,
+      name: t(`SEARCH.TABS.${key.toUpperCase()}`),
+      count: config.count(),
+      showBadge: key !== 'all',
+      permissions: config.permissions,
+      featureFlag: config.featureFlag,
+    }))
+    .filter(config => {
+      // why the double check, glad you asked.
+      // Some features are marked as premium features, that means
+      // the feature will be visible, but a Paywall will be shown instead
+      // this works for pages and routes, but fails for UI elements like search here
+      // so we explicitly check if the feature is enabled
+      return (
+        shouldShow(config.featureFlag, config.permissions, null) &&
+        isFeatureFlagEnabled(config.featureFlag)
+      );
+    });
 });
 
 const totalSearchResultsCount = computed(() => {
-  const permissionCounts = {
-    contacts: {
+  const permissionCounts = [
+    {
       permissions: [...ROLES, CONTACT_PERMISSIONS],
       count: () => contacts.value.length,
     },
-    conversations: {
+    {
       permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
       count: () => conversations.value.length + messages.value.length,
     },
-    articles: {
+    {
       permissions: [...ROLES, PORTAL_PERMISSIONS],
+      featureFlag: FEATURE_FLAGS.HELP_CENTER,
       count: () => articles.value.length,
     },
-  };
-  return filterItemsByPermission(
-    permissionCounts,
-    userPermissions.value,
-    item => item.permissions,
-    (_, item) => item.count
-  ).reduce((total, count) => total + count(), 0);
+  ];
+
+  return permissionCounts
+    .filter(config => {
+      // why the double check, glad you asked.
+      // Some features are marked as premium features, that means
+      // the feature will be visible, but a Paywall will be shown instead
+      // this works for pages and routes, but fails for UI elements like search here
+      // so we explicitly check if the feature is enabled
+      return (
+        shouldShow(config.featureFlag, config.permissions, null) &&
+        isFeatureFlagEnabled(config.featureFlag)
+      );
+    })
+    .map(config => {
+      return config.count();
+    })
+    .reduce((sum, count) => sum + count, 0);
 });
 
 const activeTabIndex = computed(() => {
@@ -355,7 +369,9 @@ onUnmounted(() => {
             </Policy>
 
             <Policy
+              v-if="isFeatureFlagEnabled(FEATURE_FLAGS.HELP_CENTER)"
               :permissions="[...ROLES, PORTAL_PERMISSIONS]"
+              :feature-flag="FEATURE_FLAGS.HELP_CENTER"
               class="flex flex-col justify-center"
             >
               <SearchResultArticlesList

app/javascript/dashboard/routes/dashboard/Dashboard.vue

@@ -25,6 +25,8 @@ const Sidebar = defineAsyncComponent(
   () => import('../../components/layout/Sidebar.vue')
 );
 import { emitter } from 'shared/helpers/mitt';
+import CopilotLauncher from 'dashboard/components-next/copilot/CopilotLauncher.vue';
+import CopilotContainer from 'dashboard/components/copilot/CopilotContainer.vue';
 
 export default {
   components: {
@@ -37,6 +39,8 @@ export default {
     AddLabelModal,
     NotificationPanel,
     UpgradePage,
+    CopilotLauncher,
+    CopilotContainer,
   },
   setup() {
     const upgradePageRef = ref(null);
@@ -219,6 +223,9 @@ export default {
       <template v-if="!showUpgradePage">
         <router-view />
         <CommandBar />
+        <CopilotLauncher />
+        <CopilotContainer />
+
         <NotificationPanel
           v-if="isNotificationPanel"
           @close="closeNotificationPanel"

app/javascript/dashboard/routes/dashboard/campaigns/pages/CampaignsPageRouteView.vue

@@ -16,7 +16,7 @@ onMounted(() => {
 
 <template>
   <div
-    class="flex flex-col justify-between flex-1 h-full m-0 overflow-auto bg-n-background"
+    class="flex flex-col justify-between flex-1 h-full m-0 overflow-auto bg-n-background px-6"
   >
     <router-view v-slot="{ Component }">
       <keep-alive v-if="keepAlive">

app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue

@@ -11,14 +11,14 @@ import AccordionItem from 'dashboard/components/Accordion/AccordionItem.vue';
 import ContactConversations from './ContactConversations.vue';
 import ConversationAction from './ConversationAction.vue';
 import ConversationParticipant from './ConversationParticipant.vue';
-
 import ContactInfo from './contact/ContactInfo.vue';
 import ContactNotes from './contact/ContactNotes.vue';
 import ConversationInfo from './ConversationInfo.vue';
 import CustomAttributes from './customAttributes/CustomAttributes.vue';
 import Draggable from 'vuedraggable';
 import MacrosList from './Macros/List.vue';
-import ShopifyOrdersList from '../../../components/widgets/conversation/ShopifyOrdersList.vue';
+import ShopifyOrdersList from 'dashboard/components/widgets/conversation/ShopifyOrdersList.vue';
+import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
 
 const props = defineProps({
   conversationId: {
@@ -29,10 +29,6 @@ const props = defineProps({
     type: Number,
     default: undefined,
   },
-  onToggle: {
-    type: Function,
-    default: () => {},
-  },
 });
 
 const {
@@ -89,8 +85,6 @@ watch(conversationId, (newConversationId, prevConversationId) => {
 
 watch(contactId, getContactDetails);
 
-const onPanelToggle = props.onToggle;
-
 const onDragEnd = () => {
   dragging.value = false;
   updateUISettings({
@@ -98,6 +92,13 @@ const onDragEnd = () => {
   });
 };
 
+const closeContactPanel = () => {
+  updateUISettings({
+    is_contact_sidebar_open: false,
+    is_copilot_panel_open: false,
+  });
+};
+
 onMounted(() => {
   conversationSidebarItems.value = conversationSidebarItemsOrder.value;
   getContactDetails();
@@ -107,11 +108,11 @@ onMounted(() => {
 
 <template>
   <div class="w-full">
-    <ContactInfo
-      :contact="contact"
-      :channel-type="channelType"
-      @toggle-panel="onPanelToggle"
+    <SidebarActionsHeader
+      :title="$t('CONVERSATION.SIDEBAR.CONTACT')"
+      @close="closeContactPanel"
     />
+    <ContactInfo :contact="contact" :channel-type="channelType" />
     <div class="list-group pb-8">
       <Draggable
         :list="conversationSidebarItems"

app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue

@@ -10,6 +10,8 @@ import { BUS_EVENTS } from 'shared/constants/busEvents';
 import CmdBarConversationSnooze from 'dashboard/routes/dashboard/commands/CmdBarConversationSnooze.vue';
 import { emitter } from 'shared/helpers/mitt';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import SidepanelSwitch from 'dashboard/components-next/Conversation/SidepanelSwitch.vue';
+import ConversationSidebar from 'dashboard/components/widgets/conversation/ConversationSidebar.vue';
 
 export default {
   components: {
@@ -17,6 +19,8 @@ export default {
     ConversationBox,
     PopOverSearch,
     CmdBarConversationSnooze,
+    SidepanelSwitch,
+    ConversationSidebar,
   },
   beforeRouteLeave(to, from, next) {
     // Clear selected state if navigating away from a conversation to a route without a conversationId to prevent stale data issues
@@ -87,13 +91,14 @@ export default {
         this.uiSettings;
       return conversationDisplayType !== CONDENSED;
     },
-    isContactPanelOpen() {
-      if (this.currentChat.id) {
-        const { is_contact_sidebar_open: isContactSidebarOpen } =
-          this.uiSettings;
-        return isContactSidebarOpen;
+
+    shouldShowSidebar() {
+      if (!this.currentChat.id) {
+        return false;
       }
-      return false;
+
+      const { is_contact_sidebar_open: isContactSidebarOpen } = this.uiSettings;
+      return isContactSidebarOpen;
     },
     showPopOverSearch() {
       return !this.isFeatureEnabledonAccount(
@@ -189,11 +194,6 @@ export default {
         this.$store.dispatch('clearSelectedState');
       }
     },
-    onToggleContactPanel() {
-      this.updateUISettings({
-        is_contact_sidebar_open: !this.isContactPanelOpen,
-      });
-    },
     onSearch() {
       this.showSearchModal = true;
     },
@@ -225,10 +225,11 @@ export default {
     <ConversationBox
       v-if="showMessageView"
       :inbox-id="inboxId"
-      :is-contact-panel-open="isContactPanelOpen"
       :is-on-expanded-layout="isOnExpandedLayout"
-      @contact-panel-toggle="onToggleContactPanel"
-    />
+    >
+      <SidepanelSwitch v-if="currentChat.id" />
+    </ConversationBox>
+    <ConversationSidebar v-if="shouldShowSidebar" :current-chat="currentChat" />
     <CmdBarConversationSnooze />
   </section>
 </template>

app/javascript/dashboard/routes/dashboard/inbox/InboxView.vue

@@ -183,7 +183,6 @@ export default {
     </div>
     <div v-else class="flex flex-col w-full h-full">
       <InboxItemHeader
-        class="flex-1"
         :total-length="totalNotificationCount"
         :current-index="activeNotificationIndex"
         :active-notification="activeNotification"

app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue

@@ -109,7 +109,7 @@ export default {
 
 <template>
   <div
-    class="flex items-center justify-between w-full gap-2 py-2 border-b ltr:pl-4 rtl:pl-2 h-14 ltr:pr-2 rtl:pr-4 rtl:border-r border-n-weak"
+    class="flex items-center justify-between w-full gap-2 border-b ltr:pl-4 rtl:pl-2 h-12 ltr:pr-2 rtl:pr-4 rtl:border-r border-n-weak"
   >
     <div class="flex items-center gap-4">
       <BackButton

app/javascript/dashboard/routes/dashboard/settings/agentBots/components/AgentBotModal.vue

@@ -228,7 +228,20 @@ const initializeForm = () => {
 
 const onCopyToken = async value => {
   await copyTextToClipboard(value);
-  useAlert(t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
+  useAlert(t('AGENT_BOTS.ACCESS_TOKEN.COPY_SUCCESSFUL'));
+};
+
+const onResetToken = async () => {
+  const response = await store.dispatch(
+    'agentBots/resetAccessToken',
+    props.selectedBot.id
+  );
+  if (response) {
+    accessToken.value = response.access_token;
+    useAlert(t('AGENT_BOTS.ACCESS_TOKEN.RESET_SUCCESS'));
+  } else {
+    useAlert(t('AGENT_BOTS.ACCESS_TOKEN.RESET_ERROR'));
+  }
 };
 
 const closeModal = () => {
@@ -312,7 +325,18 @@ defineExpose({ dialogRef });
         >
           {{ $t('AGENT_BOTS.ACCESS_TOKEN.TITLE') }}
         </label>
-        <AccessToken :value="accessToken" @on-copy="onCopyToken" />
+        <AccessToken
+          v-if="type === MODAL_TYPES.EDIT"
+          :value="accessToken"
+          @on-copy="onCopyToken"
+          @on-reset="onResetToken"
+        />
+        <AccessToken
+          v-else
+          :value="accessToken"
+          :show-reset-button="false"
+          @on-copy="onCopyToken"
+        />
       </div>
 
       <div class="flex items-center justify-end w-full gap-2 px-0 py-2">

app/javascript/dashboard/routes/dashboard/settings/profile/AccessToken.vue

@@ -1,14 +1,17 @@
 <script setup>
 import { ref, computed } from 'vue';
-import FormButton from 'v3/components/Form/Button.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import ConfirmButton from 'dashboard/components-next/button/ConfirmButton.vue';
+
 const props = defineProps({
-  value: {
-    type: String,
-    default: '',
-  },
+  value: { type: String, default: '' },
+  showResetButton: { type: Boolean, default: true },
 });
-const emit = defineEmits(['onCopy']);
+
+const emit = defineEmits(['onCopy', 'onReset']);
+
 const inputType = ref('password');
+
 const toggleMasked = () => {
   inputType.value = inputType.value === 'password' ? 'text' : 'password';
 };
@@ -20,6 +23,10 @@ const maskIcon = computed(() => {
 const onClick = () => {
   emit('onCopy', props.value);
 };
+
+const onReset = () => {
+  emit('onReset');
+};
 </script>
 
 <template>
@@ -38,7 +45,7 @@ const onClick = () => {
     >
       <template #masked>
         <button
-          class="absolute top-1.5 ltr:right-0.5 rtl:left-0.5"
+          class="absolute top-0 bottom-0 ltr:right-0.5 rtl:left-0.5"
           type="button"
           @click="toggleMasked"
         >
@@ -46,15 +53,28 @@ const onClick = () => {
         </button>
       </template>
     </woot-input>
-    <FormButton
-      type="button"
-      size="large"
-      icon="text-copy"
-      variant="outline"
-      color-scheme="secondary"
-      @click="onClick"
-    >
-      {{ $t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.COPY') }}
-    </FormButton>
+    <div class="flex flex-row gap-2">
+      <NextButton
+        :label="$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.COPY')"
+        slate
+        outline
+        type="button"
+        icon="i-lucide-copy"
+        class="rounded-xl"
+        @click="onClick"
+      />
+      <ConfirmButton
+        v-if="showResetButton"
+        :label="$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.RESET')"
+        :confirm-label="$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.CONFIRM_RESET')"
+        :confirm-hint="$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.CONFIRM_HINT')"
+        color="slate"
+        confirm-color="ruby"
+        variant="outline"
+        icon="i-lucide-key-round"
+        class="rounded-xl"
+        @click="onReset"
+      />
+    </div>
   </div>
 </template>

app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue

@@ -181,6 +181,14 @@ export default {
       await copyTextToClipboard(value);
       useAlert(this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
+    async resetAccessToken() {
+      const success = await this.$store.dispatch('resetAccessToken');
+      if (success) {
+        useAlert(this.$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.RESET_SUCCESS'));
+      } else {
+        useAlert(this.$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.RESET_ERROR'));
+      }
+    },
   },
 };
 </script>
@@ -237,7 +245,12 @@ export default {
         <button
           v-for="hotKey in hotKeys"
           :key="hotKey.key"
-          class="px-0 reset-base w-full sm:flex-1"
+          class="px-0 reset-base w-full sm:flex-1 rounded-xl outline-1 outline"
+          :class="
+            isEditorHotKeyEnabled(hotKey.key)
+              ? 'outline-n-brand/30'
+              : 'outline-n-weak'
+          "
         >
           <HotKeyCard
             :key="hotKey.title"
@@ -281,7 +294,11 @@ export default {
         )
       "
     >
-      <AccessToken :value="currentUser.access_token" @on-copy="onCopyToken" />
+      <AccessToken
+        :value="currentUser.access_token"
+        @on-copy="onCopyToken"
+        @on-reset="resetAccessToken"
+      />
     </FormSection>
   </div>
 </template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/ConversationCell.vue

@@ -1,4 +1,6 @@
 <script setup>
+import { computed } from 'vue';
+
 const { row } = defineProps({
   row: {
     type: Object,
@@ -6,10 +8,10 @@ const { row } = defineProps({
   },
 });
 
-const routerParams = {
+const routerParams = computed(() => ({
   name: 'inbox_conversation',
   params: { conversation_id: row.original.conversationId },
-};
+}));
 </script>
 
 <template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatTable.vue

@@ -47,14 +47,17 @@ const tableData = computed(() => {
   }));
 });
 
-const defaulSpanRender = cellProps =>
-  h(
+const defaultSpanRender = cellProps => {
+  const value = cellProps.getValue() || '---';
+  return h(
     'span',
     {
-      class: cellProps.getValue() ? '' : 'text-slate-300 dark:text-slate-700',
+      class: 'line-clamp-5 break-words max-w-full text-n-slate-12',
+      title: value,
     },
-    cellProps.getValue() ? cellProps.getValue() : '---'
+    value
   );
+};
 
 const columnHelper = createColumnHelper();
 
@@ -65,7 +68,10 @@ const columns = [
     cell: cellProps => {
       const { contact } = cellProps.row.original;
       if (contact) {
-        return h(UserAvatarWithName, { user: contact });
+        return h(UserAvatarWithName, {
+          user: contact,
+          class: 'max-w-[200px] overflow-hidden',
+        });
       }
       return '--';
     },
@@ -76,7 +82,10 @@ const columns = [
     cell: cellProps => {
       const { assignedAgent } = cellProps.row.original;
       if (assignedAgent) {
-        return h(UserAvatarWithName, { user: assignedAgent });
+        return h(UserAvatarWithName, {
+          user: assignedAgent,
+          class: 'max-w-[200px] overflow-hidden',
+        });
       }
       return '--';
     },
@@ -105,7 +114,7 @@ const columns = [
   columnHelper.accessor('feedbackText', {
     header: t('CSAT_REPORTS.TABLE.HEADER.FEEDBACK_TEXT'),
     width: 400,
-    cell: defaulSpanRender,
+    cell: defaultSpanRender,
   }),
   columnHelper.accessor('conversationId', {
     header: '',

app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportsWrapper.vue

@@ -1,7 +1,5 @@
 <template>
-  <div
-    class="reports--wrapper overflow-auto bg-n-background w-full px-8 xl:px-0"
-  >
+  <div class="reports--wrapper overflow-auto bg-n-background w-full px-6">
     <div class="max-w-[60rem] mx-auto pb-12">
       <router-view />
     </div>

app/javascript/dashboard/store/captain/copilotMessages.js

@@ -6,9 +6,9 @@ export default createStore({
   API: CopilotMessagesAPI,
   getters: {
     getMessagesByThreadId: state => copilotThreadId => {
-      return state.records.filter(
-        record => record.copilot_thread?.id === Number(copilotThreadId)
-      );
+      return state.records
+        .filter(record => record.copilot_thread?.id === Number(copilotThreadId))
+        .sort((a, b) => a.id - b.id);
     },
   },
   actions: mutationTypes => ({

app/javascript/dashboard/store/modules/agentBots.js

@@ -172,6 +172,17 @@ export const actions = {
       commit(types.SET_AGENT_BOT_UI_FLAG, { isDisconnecting: false });
     }
   },
+
+  resetAccessToken: async ({ commit }, botId) => {
+    try {
+      const response = await AgentBotsAPI.resetAccessToken(botId);
+      commit(types.EDIT_AGENT_BOT, response.data);
+      return response.data;
+    } catch (error) {
+      throwErrorMessage(error);
+      return null;
+    }
+  },
 };
 
 export const mutations = {

app/javascript/dashboard/store/modules/auth.js

@@ -213,6 +213,16 @@ export const actions = {
     }
   },
 
+  resetAccessToken: async ({ commit }) => {
+    try {
+      const response = await authAPI.resetAccessToken();
+      commit(types.SET_CURRENT_USER, response.data);
+      return true;
+    } catch (error) {
+      return false;
+    }
+  },
+
   resendConfirmation: async () => {
     try {
       await authAPI.resendConfirmation();

app/javascript/dashboard/store/modules/conversations/getters.js

@@ -18,13 +18,34 @@ const getters = {
   getAllConversations: ({ allConversations, chatSortFilter: sortKey }) => {
     return allConversations.sort((a, b) => sortComparator(a, b, sortKey));
   },
-  getFilteredConversations: ({
-    allConversations,
-    chatSortFilter,
-    appliedFilters,
-  }) => {
+  getFilteredConversations: (
+    { allConversations, chatSortFilter, appliedFilters },
+    _,
+    __,
+    rootGetters
+  ) => {
+    const currentUser = rootGetters.getCurrentUser;
+    const currentUserId = rootGetters.getCurrentUser.id;
+    const currentAccountId = rootGetters.getCurrentAccountId;
+
+    const permissions = getUserPermissions(currentUser, currentAccountId);
+    const userRole = getUserRole(currentUser, currentAccountId);
+
     return allConversations
-      .filter(conversation => matchesFilters(conversation, appliedFilters))
+      .filter(conversation => {
+        const matchesFilterResult = matchesFilters(
+          conversation,
+          appliedFilters
+        );
+        const allowedForRole = applyRoleFilter(
+          conversation,
+          userRole,
+          permissions,
+          currentUserId
+        );
+
+        return matchesFilterResult && allowedForRole;
+      })
       .sort((a, b) => sortComparator(a, b, chatSortFilter));
   },
   getSelectedChat: ({ selectedChatId, allConversations }) => {

app/javascript/dashboard/store/modules/specs/agentBots/agentBots.spec.js

@@ -170,4 +170,21 @@ describe('#actions', () => {
       ]);
     });
   });
+  describe('#resetAccessToken', () => {
+    it('sends correct actions if API is success', async () => {
+      const mockResponse = {
+        data: { ...agentBotRecords[0], access_token: 'new_token_123' },
+      };
+      axios.post.mockResolvedValue(mockResponse);
+      const result = await actions.resetAccessToken(
+        { commit },
+        agentBotRecords[0].id
+      );
+
+      expect(commit.mock.calls).toEqual([
+        [types.EDIT_AGENT_BOT, mockResponse.data],
+      ]);
+      expect(result).toBe(mockResponse.data);
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/auth/actions.spec.js

@@ -228,4 +228,20 @@ describe('#actions', () => {
       );
     });
   });
+
+  describe('#resetAccessToken', () => {
+    it('sends correct actions if API is success', async () => {
+      const mockResponse = {
+        data: { id: 1, name: 'John', access_token: 'new_token_123' },
+        headers: { expiry: 581842904 },
+      };
+      axios.post.mockResolvedValue(mockResponse);
+      const result = await actions.resetAccessToken({ commit });
+
+      expect(commit.mock.calls).toEqual([
+        [types.SET_CURRENT_USER, mockResponse.data],
+      ]);
+      expect(result).toBe(true);
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js

@@ -325,4 +325,308 @@ describe('#getters', () => {
       });
     });
   });
+
+  describe('#getFilteredConversations', () => {
+    const mockConversations = [
+      {
+        id: 1,
+        status: 'open',
+        meta: { assignee: { id: 1 } },
+        last_activity_at: 1000,
+      },
+      {
+        id: 2,
+        status: 'open',
+        meta: {},
+        last_activity_at: 2000,
+      },
+      {
+        id: 3,
+        status: 'resolved',
+        meta: { assignee: { id: 2 } },
+        last_activity_at: 3000,
+      },
+    ];
+
+    const mockRootGetters = {
+      getCurrentUser: {
+        id: 1,
+        accounts: [{ id: 1, role: 'agent', permissions: [] }],
+      },
+      getCurrentAccountId: 1,
+    };
+
+    it('filters conversations based on role permissions for administrator', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_desc',
+        appliedFilters: [],
+      };
+
+      const rootGetters = {
+        ...mockRootGetters,
+        getCurrentUser: {
+          ...mockRootGetters.getCurrentUser,
+          accounts: [{ id: 1, role: 'administrator', permissions: [] }],
+        },
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        rootGetters
+      );
+
+      expect(result).toEqual([
+        mockConversations[2],
+        mockConversations[1],
+        mockConversations[0],
+      ]);
+    });
+
+    it('filters conversations based on role permissions for agent', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_desc',
+        appliedFilters: [],
+      };
+
+      const rootGetters = {
+        ...mockRootGetters,
+        getCurrentUser: {
+          ...mockRootGetters.getCurrentUser,
+          accounts: [{ id: 1, role: 'agent', permissions: [] }],
+        },
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        rootGetters
+      );
+
+      expect(result).toEqual([
+        mockConversations[2],
+        mockConversations[1],
+        mockConversations[0],
+      ]);
+    });
+
+    it('filters conversations for custom role with conversation_manage permission', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_desc',
+        appliedFilters: [],
+      };
+
+      const rootGetters = {
+        ...mockRootGetters,
+        getCurrentUser: {
+          ...mockRootGetters.getCurrentUser,
+          accounts: [
+            {
+              id: 1,
+              custom_role_id: 5,
+              permissions: ['conversation_manage'],
+            },
+          ],
+        },
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        rootGetters
+      );
+
+      expect(result).toEqual([
+        mockConversations[2],
+        mockConversations[1],
+        mockConversations[0],
+      ]);
+    });
+
+    it('filters conversations for custom role with conversation_unassigned_manage permission', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_desc',
+        appliedFilters: [],
+      };
+
+      const rootGetters = {
+        ...mockRootGetters,
+        getCurrentUser: {
+          ...mockRootGetters.getCurrentUser,
+          accounts: [
+            {
+              id: 1,
+              custom_role_id: 5,
+              permissions: ['conversation_unassigned_manage'],
+            },
+          ],
+        },
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        rootGetters
+      );
+
+      // Should include conversation assigned to user (id: 1) and unassigned conversation
+      expect(result).toEqual([mockConversations[1], mockConversations[0]]);
+    });
+
+    it('filters conversations for custom role with conversation_participating_manage permission', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_desc',
+        appliedFilters: [],
+      };
+
+      const rootGetters = {
+        ...mockRootGetters,
+        getCurrentUser: {
+          ...mockRootGetters.getCurrentUser,
+          accounts: [
+            {
+              id: 1,
+              custom_role_id: 5,
+              permissions: ['conversation_participating_manage'],
+            },
+          ],
+        },
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        rootGetters
+      );
+
+      // Should only include conversation assigned to user (id: 1)
+      expect(result).toEqual([mockConversations[0]]);
+    });
+
+    it('filters conversations for custom role with no permissions', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_desc',
+        appliedFilters: [],
+      };
+
+      const rootGetters = {
+        ...mockRootGetters,
+        getCurrentUser: {
+          ...mockRootGetters.getCurrentUser,
+          accounts: [
+            {
+              id: 1,
+              custom_role_id: 5,
+              permissions: [],
+            },
+          ],
+        },
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        rootGetters
+      );
+
+      // Should return empty array as user has no permissions
+      expect(result).toEqual([]);
+    });
+
+    it('applies filters and role permissions together', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_desc',
+        appliedFilters: [
+          {
+            attribute_key: 'status',
+            filter_operator: 'equal_to',
+            values: ['open'],
+            query_operator: 'and',
+          },
+        ],
+      };
+
+      const rootGetters = {
+        ...mockRootGetters,
+        getCurrentUser: {
+          ...mockRootGetters.getCurrentUser,
+          accounts: [
+            {
+              id: 1,
+              custom_role_id: 5,
+              permissions: ['conversation_participating_manage'],
+            },
+          ],
+        },
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        rootGetters
+      );
+
+      // Should only include open conversation assigned to user (id: 1)
+      expect(result).toEqual([mockConversations[0]]);
+    });
+
+    it('returns empty array when no conversations match filters', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_desc',
+        appliedFilters: [
+          {
+            attribute_key: 'status',
+            filter_operator: 'equal_to',
+            values: ['pending'],
+            query_operator: 'and',
+          },
+        ],
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        mockRootGetters
+      );
+
+      expect(result).toEqual([]);
+    });
+
+    it('sorts filtered conversations according to chatSortFilter', () => {
+      const state = {
+        allConversations: mockConversations,
+        chatSortFilter: 'last_activity_at_asc',
+        appliedFilters: [],
+      };
+
+      const result = getters.getFilteredConversations(
+        state,
+        {},
+        {},
+        mockRootGetters
+      );
+
+      expect(result).toEqual([
+        mockConversations[0],
+        mockConversations[1],
+        mockConversations[2],
+      ]);
+    });
+  });
 });

app/javascript/portal/portalHelpers.js

@@ -2,6 +2,7 @@ import { createApp } from 'vue';
 import VueDOMPurifyHTML from 'vue-dompurify-html';
 import { domPurifyConfig } from '../shared/helpers/HTMLSanitizer';
 import { directive as onClickaway } from 'vue3-click-away';
+import { isSameHost } from '@chatwoot/utils';
 
 import slugifyWithCounter from '@sindresorhus/slugify';
 import PublicArticleSearch from './components/PublicArticleSearch.vue';
@@ -25,52 +26,6 @@ export const getHeadingsfromTheArticle = () => {
   return rows;
 };
 
-/**
- * Converts various input formats to URL objects.
- * Handles URL objects, domain strings, relative paths, and full URLs.
- * @param {string|URL} input - Input to convert to URL object
- * @returns {URL|null} URL object or null if input is invalid
- */
-const toURL = input => {
-  if (!input) return null;
-  if (input instanceof URL) return input;
-
-  if (
-    typeof input === 'string' &&
-    !input.includes('://') &&
-    !input.startsWith('/')
-  ) {
-    return new URL(`https://${input}`);
-  }
-
-  if (typeof input === 'string' && input.startsWith('/')) {
-    return new URL(input, window.location.origin);
-  }
-
-  return new URL(input);
-};
-
-/**
- * Determines if two URLs belong to the same host by comparing their normalized URL objects.
- * Handles various input formats including URL objects, domain strings, relative paths, and full URLs.
- * Returns false if either URL cannot be parsed or normalized.
- * @param {string|URL} url1 - First URL to compare
- * @param {string|URL} url2 - Second URL to compare
- * @returns {boolean} True if both URLs have the same host, false otherwise
- */
-const isSameHost = (url1, url2) => {
-  try {
-    const urlObj1 = toURL(url1);
-    const urlObj2 = toURL(url2);
-
-    if (!urlObj1 || !urlObj2) return false;
-
-    return urlObj1.hostname === urlObj2.hostname;
-  } catch (error) {
-    return false;
-  }
-};
-
 export const openExternalLinksInNewTab = () => {
   const { customDomain, hostURL } = window.portalConfig;
   const isOnArticlePage =

app/javascript/v3/components/Form/Select.vue

@@ -64,11 +64,11 @@ export default {
       :selected="modelValue"
       :name="name"
       :class="{
-        'text-ash-400': !modelValue,
-        'text-ash-900': modelValue,
+        'text-n-slate-9': !modelValue,
+        'text-n-slate-12': modelValue,
         'pl-9': icon,
       }"
-      class="block w-full px-3 py-2 pr-6 mb-0 border-0 shadow-sm outline-none appearance-none rounded-xl select-caret ring-ash-200 ring-1 ring-inset placeholder:text-ash-900 focus:ring-2 focus:ring-inset focus:ring-primary-500 text-sm leading-6"
+      class="block w-full px-3 py-2 pr-6 mb-0 border-0 shadow-sm appearance-none rounded-xl select-caret leading-6"
       @input="onInput"
     >
       <option value="" disabled selected class="hidden">

app/models/article.rb

@@ -76,18 +76,24 @@ class Article < ApplicationRecord
   scope :order_by_views, -> { reorder(views: :desc) }
 
   # TODO: if text search slows down https://www.postgresql.org/docs/current/textsearch-features.html#TEXTSEARCH-UPDATE-TRIGGERS
+  # - the A, B and C are for weightage. See: https://github.com/Casecommons/pg_search#weighting
+  # - the normalization is for ensuring the long articles that mention the search term too many times are not ranked higher.
+  #   it divides rank by log(document_length) to prevent longer articles from ranking higher just due to sizeSee: https://github.com/Casecommons/pg_search#normalization
+  # - the ranking is to ensure that articles with higher weightage are ranked higher
   pg_search_scope(
     :text_search,
-    against: %i[
-      title
-      description
-      content
-    ],
+    against: {
+      title: 'A',
+      description: 'B',
+      content: 'C'
+    },
     using: {
       tsearch: {
-        prefix: true
+        prefix: true,
+        normalization: 2
       }
-    }
+    },
+    ranked_by: ':tsearch'
   )
 
   def self.search(params)

app/models/concerns/activity_message_handler.rb

@@ -5,7 +5,6 @@ module ActivityMessageHandler
   include LabelActivityMessageHandler
   include SlaActivityMessageHandler
   include TeamActivityMessageHandler
-  include CsatActivityMessageHandler
 
   private
 

app/models/concerns/csat_activity_message_handler.rb

@@ -1,8 +0,0 @@
-module CsatActivityMessageHandler
-  extend ActiveSupport::Concern
-
-  def create_csat_not_sent_activity_message
-    content = I18n.t('conversations.activity.csat.not_sent_due_to_messaging_window')
-    ::Conversations::ActivityMessageJob.perform_later(self, activity_message_params(content)) if content
-  end
-end

app/policies/agent_bot_policy.rb

@@ -22,4 +22,8 @@ class AgentBotPolicy < ApplicationPolicy
   def avatar?
     @account_user.administrator?
   end
+
+  def reset_access_token?
+    @account_user.administrator?
+  end
 end

app/policies/csat_survey_response_policy.rb

@@ -11,3 +11,5 @@ class CsatSurveyResponsePolicy < ApplicationPolicy
     @account_user.administrator?
   end
 end
+
+CsatSurveyResponsePolicy.prepend_mod_with('CsatSurveyResponsePolicy')

app/services/message_templates/hook_execution_service.rb

@@ -17,7 +17,7 @@ class MessageTemplates::HookExecutionService
     ::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
     ::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
     ::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect?
-    handle_csat_survey
+    ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform if should_send_csat_survey?
   end
 
   def should_send_out_of_office_message?
@@ -65,26 +65,13 @@ class MessageTemplates::HookExecutionService
     true
   end
 
-  def handle_csat_survey
+  def should_send_csat_survey?
     return unless csat_enabled_conversation?
+
     # only send CSAT once in a conversation
-    return if csat_already_sent?
+    return if conversation.messages.where(content_type: :input_csat).present?
 
-    # Only send CSAT if agent can still reply by checking the messaging window restriction
-    # https://www.chatwoot.com/docs/self-hosted/supported-features#outgoing-message-restriction
-    if within_messaging_window?
-      ::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform
-    else
-      conversation.create_csat_not_sent_activity_message
-    end
-  end
-
-  def csat_already_sent?
-    conversation.messages.where(content_type: :input_csat).present?
-  end
-
-  def within_messaging_window?
-    conversation.can_reply?
+    true
   end
 end
 MessageTemplates::HookExecutionService.prepend_mod_with('MessageTemplates::HookExecutionService')

app/services/search_service.rb

@@ -96,7 +96,6 @@ class SearchService
   def filter_articles
     @articles = current_account.articles
                                .text_search(search_query)
-                               .reorder('updated_at DESC')
                                .page(params[:page])
                                .per(15)
   end

app/views/api/v1/accounts/agent_bots/reset_access_token.json.jbuilder

@@ -0,0 +1 @@
+json.partial! 'api/v1/models/agent_bot', formats: [:json], resource: AgentBotPresenter.new(@agent_bot)

app/views/api/v1/profiles/reset_access_token.json.jbuilder

@@ -0,0 +1 @@
+json.partial! 'api/v1/models/user', formats: [:json], resource: @user

app/views/layouts/portal.html.erb

@@ -73,6 +73,30 @@ By default, it renders:
         <% end %>
       </main>
     </div>
+    <% if @article.present? %>
+    <script>
+      (function() {
+        let viewTracked = false;
+        const trackView = function() {
+          if (!viewTracked) {
+            viewTracked = true;
+            const img = new Image();
+            img.src = '<%= request.base_url %>/hc/<%= @portal.slug %>/articles/<%= @article.slug %>.png';
+          }
+        };
+        
+        const addTrackingListeners = function() {
+          const events = ['mouseenter', 'touchstart', 'focus'];
+          events.forEach(event => {
+            document.body.addEventListener(event, function() {
+              setTimeout(trackView, 5000);
+            }, { once: true });
+          });
+        };
+        addTrackingListeners();
+      })();
+    </script>
+    <% end %>
   </body>
   <style>
   html.dark {

config/environments/development.rb

@@ -62,6 +62,15 @@ Rails.application.configure do
 
   # Disable host check during development
   config.hosts = nil
+  
+  # GitHub Codespaces configuration
+  if ENV['CODESPACES']
+    # Allow web console access from any IP
+    config.web_console.allowed_ips = %w(0.0.0.0/0 ::/0)
+    # Allow CSRF from codespace URLs
+    config.force_ssl = false
+    config.action_controller.forgery_protection_origin_check = false
+  end
 
   # customize using the environment variables
   config.log_level = ENV.fetch('LOG_LEVEL', 'debug').to_sym

config/features.yml

@@ -146,7 +146,7 @@
   premium: true
 - name: chatwoot_v4
   display_name: Chatwoot V4
-  enabled: false
+  enabled: true
 - name: report_v4
   display_name: Report V4
   enabled: true

config/initializers/rack_profiler.rb

@@ -1,6 +1,6 @@
 # frozen_string_literal: true
 
-if Rails.env.development?
+if Rails.env.development? && ENV['DISABLE_MINI_PROFILER'] != 'true'
   require 'rack-mini-profiler'
 
   # initialization is skipped so trigger it

config/locales/en.yml

@@ -185,8 +185,6 @@ en:
         removed: '%{user_name} removed %{labels}'
       sla:
         added: '%{user_name} added SLA policy %{sla_name}'
-      csat:
-        not_sent_due_to_messaging_window: 'CSAT survey not sent due to outgoing message restrictions'
         removed: '%{user_name} removed SLA policy %{sla_name}'
       muted: '%{user_name} has muted the conversation'
       unmuted: '%{user_name} has unmuted the conversation'
@@ -258,6 +256,11 @@ en:
   captain:
     copilot_error: 'Please connect an assistant to this inbox to use Copilot'
     copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot:
+      using_tool: 'Using tool %{function_name}'
+      completed_tool_call: 'Completed %{function_name} tool call'
+      invalid_tool_call: 'Invalid tool call'
+      tool_not_available: 'Tool not available'
   public_portal:
     search:
       search_placeholder: Search for article by title or body...

config/markdown_embeds.yml

@@ -0,0 +1,132 @@
+# Markdown Embed Configuration
+#
+# This file defines patterns and templates for converting URLs into embedded content
+# in markdown rendering. Each embed type has:
+#   - regex: Pattern with named capture groups (?<name>...)
+#   - template: HTML template with %{capture_group_name} placeholders
+#
+# To add a new embed type:
+# 1. Add a new top-level key
+# 2. Define the regex pattern with named capture groups: (?<name>pattern)
+# 3. Create an HTML template using %{name} placeholders matching the capture groups
+
+youtube:
+  regex: 'https?://(?:www\.)?(?:youtube\.com/watch\?v=|youtu\.be/)(?<video_id>[^&/]+)'
+  template: |
+    <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+     <iframe
+      src="https://www.youtube-nocookie.com/embed/%{video_id}"
+      frameborder="0"
+      style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"
+      allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture"
+      allowfullscreen></iframe>
+    </div>
+
+loom:
+  regex: 'https?://(?:www\.)?loom\.com/share/(?<video_id>[^&/]+)'
+  template: |
+    <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+      <iframe
+       src="https://www.loom.com/embed/%{video_id}"
+       frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen
+       style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>
+    </div>
+
+vimeo:
+  regex: 'https?://(?:www\.)?vimeo\.com/(?<video_id>\d+)'
+  template: |
+    <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+     <iframe
+      src="https://player.vimeo.com/video/%{video_id}?dnt=true"
+      frameborder="0"
+      allow="autoplay; fullscreen; picture-in-picture"
+      allowfullscreen
+      style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>
+     </div>
+
+mp4:
+  regex: '(?<link_url>https?://(?:www\.)?.+\.mp4)'
+  template: |
+    <video width="640" height="360" controls>
+      <source src="%{link_url}" type="video/mp4">
+      Your browser does not support the video tag.
+    </video>
+
+arcade:
+  regex: 'https?://(?:www\.)?app\.arcade\.software/share/(?<video_id>[^&/]+)'
+  template: |
+    <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+      <iframe
+        src="https://app.arcade.software/embed/%{video_id}"
+        frameborder="0"
+        webkitallowfullscreen
+        mozallowfullscreen
+        allowfullscreen
+        allow="fullscreen"
+        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;">
+      </iframe>
+    </div>
+
+wistia:
+  regex: 'https?://(?:www\.)?[^/]+\.wistia\.com/medias/(?<video_id>[^&/]+)'
+  template: |
+    <div style="position: relative; padding-bottom: 56.25%; height: 0;">
+      <script src="https://fast.wistia.com/player.js" async></script>
+      <script src="https://fast.wistia.com/embed/%{video_id}.js" async type="module"></script>
+      <style>
+        wistia-player[media-id='%{video_id}']:not(:defined) {
+          background: center / contain no-repeat url('https://fast.wistia.com/embed/medias/%{video_id}/swatch');
+          display: block;
+          filter: blur(5px);
+          padding-top:56.25%;
+        }
+      </style>
+      <wistia-player
+        media-id="%{video_id}"
+        aspect="1.7777777777777777"
+        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;">
+      </wistia-player>
+    </div>
+
+bunny:
+  regex: 'https?://iframe\.mediadelivery\.net/play/(?<library_id>\d+)/(?<video_id>[^&/?]+)'
+  template: |
+    <div style="position: relative; padding-top: 56.25%;">
+      <iframe
+        src="https://iframe.mediadelivery.net/embed/%{library_id}/%{video_id}?autoplay=false&loop=false&muted=false&preload=true&responsive=true"
+        title="Bunny video player"
+        loading="lazy"
+        style="border: 0; position: absolute; top: 0; height: 100%; width: 100%;"
+        allow="accelerometer; gyroscope; autoplay; encrypted-media; picture-in-picture;"
+        allowfullscreen>
+      </iframe>
+    </div>
+
+codepen:
+  regex: 'https?://(?:www\.)?codepen\.io/(?<user>[^/]+)/pen/(?<pen_id>[^/?]+)'
+  template: |
+    <div style="height: 400px; box-sizing: border-box; display: flex; align-items: center; justify-content: center;">
+      <iframe
+        height="400"
+        style="width: 100%;"
+        scrolling="no"
+        title="CodePen Embed"
+        src="https://codepen.io/%{user}/embed/%{pen_id}?default-tab=result"
+        frameborder="no"
+        loading="lazy"
+        allowtransparency="true"
+        allowfullscreen="true">
+      </iframe>
+    </div>
+
+github_gist:
+  regex: 'https?://gist\.github\.com/(?<username>[^/]+)/(?<gist_id>[a-f0-9]+)'
+  template: |
+    <script src="https://gist.github.com/%{username}/%{gist_id}.js"></script>
+    <noscript>
+      <div style="border: 1px solid #d1d9e0; border-radius: 6px; padding: 16px; margin: 16px 0; background: #f6f8fa;">
+        <a href="https://gist.github.com/%{username}/%{gist_id}" target="_blank" style="color: #0969da; text-decoration: none;">
+          View this gist on GitHub
+        </a>
+      </div>
+    </noscript>

config/routes.rb

@@ -67,6 +67,7 @@ Rails.application.routes.draw do
           end
           resources :agent_bots, only: [:index, :create, :show, :update, :destroy] do
             delete :avatar, on: :member
+            post :reset_access_token, on: :member
           end
           resources :contact_inboxes, only: [] do
             collection do
@@ -127,7 +128,6 @@ Rails.application.routes.draw do
               post :unread
               post :custom_attributes
               get :attachments
-              post :copilot
               get :inbox_assistant
             end
           end
@@ -296,6 +296,7 @@ Rails.application.routes.draw do
           post :auto_offline
           put :set_active_account
           post :resend_confirmation
+          post :reset_access_token
         end
       end
 
@@ -447,6 +448,7 @@ Rails.application.routes.draw do
   get 'hc/:slug/:locale/categories', to: 'public/api/v1/portals/categories#index'
   get 'hc/:slug/:locale/categories/:category_slug', to: 'public/api/v1/portals/categories#show'
   get 'hc/:slug/:locale/categories/:category_slug/articles', to: 'public/api/v1/portals/articles#index'
+  get 'hc/:slug/articles/:article_slug.png', to: 'public/api/v1/portals/articles#tracking_pixel'
   get 'hc/:slug/articles/:article_slug', to: 'public/api/v1/portals/articles#show'
 
   # ----------------------------------------------------------------------

enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb

@@ -1,31 +1,5 @@
 module Enterprise::Api::V1::Accounts::ConversationsController
   extend ActiveSupport::Concern
-  included do
-    before_action :set_assistant, only: [:copilot]
-  end
-
-  def copilot
-    # First try to get the user's preferred assistant from UI settings or from the request
-    assistant_id = copilot_params[:assistant_id] || current_user.ui_settings&.dig('preferred_captain_assistant_id')
-
-    # Find the assistant either by ID or from inbox
-    assistant = if assistant_id.present?
-                  Captain::Assistant.find_by(id: assistant_id, account_id: Current.account.id)
-                else
-                  @conversation.inbox.captain_assistant
-                end
-
-    return render json: { message: I18n.t('captain.copilot_error') } unless assistant
-
-    response = Captain::Copilot::ChatService.new(
-      assistant,
-      previous_history: copilot_params[:previous_history],
-      conversation_id: @conversation.display_id,
-      user_id: Current.user.id
-    ).generate_response(copilot_params[:message])
-
-    render json: { message: response['response'] }
-  end
 
   def inbox_assistant
     assistant = @conversation.inbox.captain_assistant

enterprise/app/helpers/captain/chat_helper.rb

@@ -53,9 +53,21 @@ module Captain::ChatHelper
   end
 
   def execute_tool(function_name, arguments, tool_call_id)
-    persist_message({ content: "Using tool #{function_name}", function_name: function_name }, 'assistant_thinking')
+    persist_message(
+      {
+        content: I18n.t('captain.copilot.using_tool', function_name: function_name),
+        function_name: function_name
+      },
+      'assistant_thinking'
+    )
     result = @tool_registry.send(function_name, arguments)
-    persist_message({ content: "Completed #{function_name} tool call", function_name: function_name }, 'assistant_thinking')
+    persist_message(
+      {
+        content: I18n.t('captain.copilot.completed_tool_call', function_name: function_name),
+        function_name: function_name
+      },
+      'assistant_thinking'
+    )
     append_tool_response(result, tool_call_id)
   end
 
@@ -67,8 +79,8 @@ module Captain::ChatHelper
   end
 
   def process_invalid_tool_call(function_name, tool_call_id)
-    persist_message({ content: 'Invalid tool call', function_name: function_name }, 'assistant_thinking')
-    append_tool_response('Tool not available', tool_call_id)
+    persist_message({ content: I18n.t('captain.copilot.invalid_tool_call'), function_name: function_name }, 'assistant_thinking')
+    append_tool_response(I18n.t('captain.copilot.tool_not_available'), tool_call_id)
   end
 
   def append_tool_response(content, tool_call_id)

enterprise/app/models/copilot_message.rb

@@ -60,7 +60,7 @@ class CopilotMessage < ApplicationRecord
   def validate_message_attributes
     return if message.blank?
 
-    allowed_keys = %w[content reasoning function_name]
+    allowed_keys = %w[content reasoning function_name reply_suggestion]
     invalid_keys = message.keys - allowed_keys
 
     errors.add(:message, "contains invalid attributes: #{invalid_keys.join(', ')}") if invalid_keys.any?

enterprise/app/policies/enterprise/csat_survey_response_policy.rb

@@ -0,0 +1,13 @@
+module Enterprise::CsatSurveyResponsePolicy
+  def index?
+    @account_user.custom_role&.permissions&.include?('report_manage') || super
+  end
+
+  def metrics?
+    @account_user.custom_role&.permissions&.include?('report_manage') || super
+  end
+
+  def download?
+    @account_user.custom_role&.permissions&.include?('report_manage') || super
+  end
+end

enterprise/app/services/captain/copilot/chat_service.rb

@@ -74,7 +74,10 @@ class Captain::Copilot::ChatService < Llm::BaseOpenAiService
   def system_message
     {
       role: 'system',
-      content: Captain::Llm::SystemPromptsService.copilot_response_generator(@assistant.config['product_name'])
+      content: Captain::Llm::SystemPromptsService.copilot_response_generator(
+        @assistant.config['product_name'],
+        @tool_registry.tools_summary
+      )
     }
   end