fix(email): reject Chatwoot continuity notifications

## Summary

`Whatsapp::IncomingMessageBaseService#attach_location` builds a
`fallback_title` by concatenating `location['name']` and
`location['address']` with no length cap, then stores it directly into
`Attachment#fallback_title`. `ApplicationRecord` enforces a generic
255-character limit on string columns, so any WhatsApp location whose
`"#{name}, #{address}"` exceeds 255 chars (a common case for Google
Places that include a long full address) raises
`ActiveRecord::RecordInvalid` deep inside the Sidekiq job. The message
and attachment INSERTs are part of the same transaction, so the whole
thing rolls back. Sidekiq retries once; the retry dedup-skips the wamid
silently and exits without an error. **Result: the message is
irrecoverably lost — no row in `messages`, no entry in the UI, no
outgoing webhook, no clue for the operator.**

Confirmed in `v4.13.0`, `v4.14.0`, and `develop` (commit `f33e469`,
2026-05-20). No upstream issue found before opening this PR.

## How to reproduce

1. From WhatsApp, share a Google Place whose `name + ", " + address` is
> 255 chars. The Spanish business address `Gremi de Fusters, 33,
Edificio VIP Asima, Piso 2, Local 2, Norte, 07009 Polígon industrial de
Son Castelló, Illes Balears, España` (132 chars) used as both `name` and
`address` is enough.
2. Sidekiq logs:
   ```
   ERROR ActiveRecord::RecordInvalid: Validation failed:
   Attachments fallback title is too long (maximum is 255 characters)
   ```
3. The `messages` table has no row. The conversation UI shows nothing
for that timestamp.
4. The first retry "Performed" successfully but creates nothing — the
dedup-by-source-id silently swallows the failure.

## Fix

Cap the existing concatenated title at 255 chars via `.first(255)`.
Minimal change, no behavioural difference for any message shorter than
the limit, prevents the silent data loss for any longer ones.

```diff
-    location_name = location['name'] ? "#{location['name']}, #{location['address']}" : ''
+    location_name = (location['name'] ? "#{location['name']}, #{location['address']}" : '').first(255)
```

## Alternatives considered

- **Increase the validation limit on `Attachment#fallback_title`**: more
invasive; would touch other inbound channels and possibly require a DB
column change.
- **Use `name` alone (no concat)**: cleaner semantically (in many real
payloads `name == address`), but changes user-visible behaviour. Left as
a follow-up if desired.
- **Truncate with ellipsis**: cosmetic only; deferred.

This PR is intentionally minimal so it can be merged on its own.

---------

Co-authored-by: Sony Mathew <sony@chatwoot.com>
Co-authored-by: Sony Mathew <2040199+sony-mathew@users.noreply.github.com>

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -6,8 +6,7 @@ class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts
       {
         redirect_uri: "#{base_url}/microsoft/callback",
         scope: scope,
-        state: state,
-        prompt: 'consent'
+        state: state
       }
     )
     if redirect_url

app/javascript/widget/assets/scss/woot.scss

@@ -34,13 +34,24 @@ body {
 
 .message-content {
   ul {
-    list-style: disc;
-    @apply ltr:pl-3 rtl:pr-3;
+    @apply list-disc list-inside;
   }
 
   ol {
-    list-style: decimal;
-    @apply ltr:pl-4 rtl:pr-4;
+    @apply list-decimal list-inside;
+  }
+
+  li {
+    padding-inline-start: 1.5em;
+    text-indent: -1.5em;
+
+    > p:first-child {
+      @apply inline;
+    }
+
+    > * {
+      text-indent: 0;
+    }
   }
 }
 

app/models/portal.rb

@@ -42,6 +42,7 @@ class Portal < ApplicationRecord
   validates :name, presence: true
   validates :slug, presence: true, uniqueness: true
   validates :custom_domain, uniqueness: true, allow_nil: true
+  validates :color, format: { with: /\A#(?:\h{3}|\h{6})\z/ }, allow_blank: true
   validate :config_json_format
 
   scope :active, -> { where(archived: false) }

app/presenters/mail_presenter.rb

@@ -176,7 +176,9 @@ class MailPresenter < SimpleDelegator
   def notification_email_from_chatwoot?
     # notification emails are send via mailer sender email address. so it should match
     configured_sender = Mail::Address.new(ENV.fetch('MAILER_SENDER_EMAIL', 'Chatwoot <accounts@chatwoot.com>')).address
-    original_sender.to_s.casecmp?(configured_sender)
+    actual_sender = parse_mail_address(@mail[:from]&.value)&.address
+
+    actual_sender.to_s.casecmp?(configured_sender)
   end
 
   private

app/services/whatsapp/incoming_message_base_service.rb

@@ -147,7 +147,7 @@ class Whatsapp::IncomingMessageBaseService
 
   def attach_location
     location = messages_data.first['location']
-    location_name = location['name'] ? "#{location['name']}, #{location['address']}" : ''
+    location_name = (location['name'] ? "#{location['name']}, #{location['address']}" : '').first(255)
     @message.attachments.new(
       account_id: @message.account_id,
       file_type: file_content_type(message_type),

spec/controllers/api/v1/accounts/microsoft/authorization_controller_spec.rb

@@ -43,6 +43,7 @@ RSpec.describe 'Microsoft Authorization API', type: :request do
         ]
         expect(params['scope']).to eq(expected_scope)
         expect(params['redirect_uri']).to eq(["#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/microsoft/callback"])
+        expect(url).not_to match(/(?:\?|&)prompt=/)
 
         # Validate state parameter exists and can be decoded back to the account
         expect(params['state']).to be_present

spec/presenters/mail_presenter_spec.rb

@@ -257,6 +257,23 @@ RSpec.describe MailPresenter do
           expect(presenter.notification_email_from_chatwoot?).to be(true)
         end
       end
+
+      it 'detects Chatwoot notification emails even when reply_to points to the conversation reply address' do
+        notification_mail = Mail.new do
+          from 'Chatwoot <accounts@chatwoot.com>'
+          reply_to 'reply+5f85d369-8486-41c0-87ce-5a914a00b721@reply.chatwoot.com'
+          to 'Customer <customer@example.com>'
+          header['Subject'] = '[#81209] New messages on this conversation'
+          body 'Thank you for your understanding.'
+        end
+
+        with_modified_env MAILER_SENDER_EMAIL: 'Chatwoot <accounts@chatwoot.com>' do
+          presenter = described_class.new(notification_mail)
+
+          expect(presenter.original_sender).to eq('reply+5f85d369-8486-41c0-87ce-5a914a00b721@reply.chatwoot.com')
+          expect(presenter.notification_email_from_chatwoot?).to be(true)
+        end
+      end
     end
   end
 end

spec/services/whatsapp/incoming_message_service_spec.rb

@@ -381,6 +381,32 @@ describe Whatsapp::IncomingMessageService do
         expect(location_attachment.coordinates_long).to eq(-122.3895553)
         expect(location_attachment.external_url).to eq('http://location_url.test')
       end
+
+      it 'truncates long fallback titles to avoid dropping location messages' do
+        long_place_name = [
+          'Gremi de Fusters, 33, Edificio VIP Asima, Piso 2, Local 2, Norte',
+          '07009 Poligon industrial de Son Castello, Illes Balears, Espana'
+        ].join(', ')
+        source_id = 'wamid.long-location-fallback-title'
+        params = {
+          'contacts' => [{ 'profile' => { 'name' => 'Sojan Jose' }, 'wa_id' => '2423423243' }],
+          'messages' => [{ 'from' => '2423423243', 'id' => source_id,
+                           'location' => { 'id' => 'b1c68f38-8734-4ad3-b4a1-ef0c10d683',
+                                           :address => long_place_name,
+                                           :latitude => 37.7893768,
+                                           :longitude => -122.3895553,
+                                           :name => long_place_name,
+                                           :url => 'http://location_url.test' },
+                           'timestamp' => '1633034394', 'type' => 'location' }]
+        }.with_indifferent_access
+
+        expect { described_class.new(inbox: whatsapp_channel.inbox, params: params).perform }
+          .to change { Message.where(source_id: source_id).count }.from(0).to(1)
+
+        location_attachment = Message.find_by!(source_id: source_id).attachments.first
+        expect(location_attachment.fallback_title).to eq("#{long_place_name}, #{long_place_name}".first(255))
+        expect(location_attachment.fallback_title.length).to eq(255)
+      end
     end
 
     context 'when valid contact message params' do

tailwind.config.js

@@ -106,24 +106,30 @@ const tailwindConfig = {
               textDecoration: 'underline',
             },
             ul: {
-              paddingInlineStart: '0.625em',
+              paddingInlineStart: '0',
+              listStylePosition: 'inside',
             },
             ol: {
-              paddingInlineStart: '0.625em',
+              paddingInlineStart: '0',
+              listStylePosition: 'inside',
             },
-            'ul li': {
-              margin: '0 0 0.5em 1em',
+            'ul > li': {
+              marginBlockEnd: '0.5em',
               listStyleType: 'disc',
-              '[dir="rtl"] &': {
-                margin: '0 1em 0.5em 0',
-              },
+              paddingInlineStart: '1.5em',
+              textIndent: '-1.5em',
             },
-            'ol li': {
-              margin: '0 0 0.5em 1em',
+            'ol > li': {
+              marginBlockEnd: '0.5em',
               listStyleType: 'decimal',
-              '[dir="rtl"] &': {
-                margin: '0 1em 0.5em 0',
-              },
+              paddingInlineStart: '1.5em',
+              textIndent: '-1.5em',
+            },
+            'li > p:first-child': {
+              display: 'inline',
+            },
+            'li > *': {
+              textIndent: '0',
             },
             blockquote: {
               color: 'rgb(var(--slate-11))',