chore: better data

# Pull Request Template

## Description

Fixes
https://linear.app/chatwoot/issue/CW-5806/create-the-story-book-components-for-template-typestext-media-list

**Pending**
Need to standardize the structure to match the template/campaigns.


## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Screenshots

<img width="669" height="179" alt="image"
src="https://github.com/user-attachments/assets/42efd292-8520-4b05-81ec-8bc526fc12db"
/>
<img width="646" height="304" alt="image"
src="https://github.com/user-attachments/assets/431dd964-006c-4877-a693-dae39b90df4c"
/>
<img width="646" height="380" alt="image"
src="https://github.com/user-attachments/assets/9052e31f-9292-4afb-8897-13931655fa00"
/>
<img width="646" height="272" alt="image"
src="https://github.com/user-attachments/assets/873d2488-e856-4a0d-8579-cc1bcc61cc8e"
/>
<img width="646" height="490" alt="image"
src="https://github.com/user-attachments/assets/14c2aa42-bf27-475f-aa70-fe59c1d00e9b"
/>
<img width="646" height="281" alt="image"
src="https://github.com/user-attachments/assets/1f42408e-03e8-4863-b4c7-715d13d67686"
/>



## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

.github/workflows/run_mfa_spec.yml

@@ -70,6 +70,7 @@ jobs:
             spec/services/mfa/authentication_service_spec.rb \
             spec/requests/api/v1/profile/mfa_controller_spec.rb \
             spec/controllers/devise_overrides/sessions_controller_spec.rb \
+            spec/models/application_record_external_credentials_encryption_spec.rb \
             --profile=10 \
             --format documentation
         env:

.rubocop.yml

@@ -23,7 +23,7 @@ Metrics/MethodLength:
     - 'enterprise/lib/captain/agent.rb'
 
 RSpec/ExampleLength:
-  Max: 25
+  Max: 50
 
 Style/Documentation:
   Enabled: false
@@ -336,4 +336,4 @@ FactoryBot/RedundantFactoryOption:
   Enabled: false
 
 FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
+  Enabled: false

Gemfile.lock

@@ -644,7 +644,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (3.2.0)
+    rack (3.2.3)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -935,7 +935,7 @@ GEM
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
-    uri (1.0.3)
+    uri (1.0.4)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)

app/builders/messages/message_builder.rb

@@ -7,6 +7,7 @@ class Messages::MessageBuilder
     @private = params[:private] || false
     @conversation = conversation
     @user = user
+    @account = conversation.account
     @message_type = params[:message_type] || 'outgoing'
     @attachments = params[:attachments]
     @automation_rule = content_attributes&.dig(:automation_rule_id)
@@ -20,6 +21,9 @@ class Messages::MessageBuilder
     @message = @conversation.messages.build(message_params)
     process_attachments
     process_emails
+    # When the message has no quoted content, it will just be rendered as a regular message
+    # The frontend is equipped to handle this case
+    process_email_content if @account.feature_enabled?(:quoted_email_reply)
     @message.save!
     @message
   end
@@ -92,6 +96,14 @@ class Messages::MessageBuilder
     @message.content_attributes[:to_emails] = to_emails
   end
 
+  def process_email_content
+    return unless should_process_email_content?
+
+    @message.content_attributes ||= {}
+    email_attributes = build_email_attributes
+    @message.content_attributes[:email] = email_attributes
+  end
+
   def process_email_string(email_string)
     return [] if email_string.blank?
 
@@ -153,4 +165,71 @@ class Messages::MessageBuilder
       source_id: @params[:source_id]
     }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
   end
+
+  def email_inbox?
+    @conversation.inbox&.inbox_type == 'Email'
+  end
+
+  def should_process_email_content?
+    email_inbox? && !@private && @message.content.present?
+  end
+
+  def build_email_attributes
+    email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {})
+    normalized_content = normalize_email_body(@message.content)
+
+    # Use custom HTML content if provided, otherwise generate from message content
+    email_attributes[:html_content] = if custom_email_content_provided?
+                                        build_custom_html_content
+                                      else
+                                        build_html_content(normalized_content)
+                                      end
+
+    email_attributes[:text_content] = build_text_content(normalized_content)
+    email_attributes
+  end
+
+  def build_html_content(normalized_content)
+    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
+    rendered_html = render_email_html(normalized_content)
+    html_content[:full] = rendered_html
+    html_content[:reply] = rendered_html
+    html_content
+  end
+
+  def build_text_content(normalized_content)
+    text_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :text_content) || {})
+    text_content[:full] = normalized_content
+    text_content[:reply] = normalized_content
+    text_content
+  end
+
+  def ensure_indifferent_access(hash)
+    return {} if hash.blank?
+
+    hash.respond_to?(:with_indifferent_access) ? hash.with_indifferent_access : hash
+  end
+
+  def normalize_email_body(content)
+    content.to_s.gsub("\r\n", "\n")
+  end
+
+  def render_email_html(content)
+    return '' if content.blank?
+
+    ChatwootMarkdownRenderer.new(content).render_message.to_s
+  end
+
+  def custom_email_content_provided?
+    @params[:email_html_content].present?
+  end
+
+  def build_custom_html_content
+    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
+
+    html_content[:full] = @params[:email_html_content]
+    html_content[:reply] = @params[:email_html_content]
+
+    html_content
+  end
 end

app/builders/v2/reports/base_summary_builder.rb

@@ -10,10 +10,28 @@ class V2::Reports::BaseSummaryBuilder
 
   def load_data
     @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
+    load_reporting_events_data
+  end
+
+  def load_reporting_events_data
+    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
+    index_key = group_by_key.to_s.split('.').last
+
+    results = reporting_events
+              .select(
+                "#{group_by_key} as #{index_key}",
+                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
+                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
+                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
+                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
+              )
+              .group(group_by_key)
+              .index_by { |record| record.public_send(index_key) }
+
+    @resolved_count = results.transform_values(&:resolved_count)
+    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
+    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
+    @avg_reply_time = results.transform_values(&:avg_reply_time)
   end
 
   def reporting_events
@@ -24,14 +42,6 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
-  def fetch_average_time(event_name)
-    get_grouped_average(reporting_events.where(name: event_name))
-  end
-
-  def fetch_resolved_count
-    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
-  end
-
   def group_by_key
     # Override this method
   end
@@ -40,10 +50,6 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
-  def get_grouped_average(events)
-    events.group(group_by_key).average(average_value_key)
-  end
-
   def average_value_key
     ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
   end

app/builders/v2/reports/inbox_summary_builder.rb

@@ -13,10 +13,7 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
   def load_data
     @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
+    load_reporting_events_data
   end
 
   def fetch_conversations_count

app/controllers/api/v1/accounts/conversations/base_controller.rb

@@ -5,6 +5,6 @@ class Api::V1::Accounts::Conversations::BaseController < Api::V1::Accounts::Base
 
   def conversation
     @conversation ||= Current.account.conversations.find_by!(display_id: params[:conversation_id])
-    authorize @conversation.inbox, :show?
+    authorize @conversation, :show?
   end
 end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -160,7 +160,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def conversation
     @conversation ||= Current.account.conversations.find_by!(display_id: params[:id])
-    authorize @conversation.inbox, :show?
+    authorize @conversation, :show?
   end
 
   def inbox

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -4,7 +4,8 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   before_action :fetch_agent_bot, only: [:set_agent_bot]
   before_action :validate_limit, only: [:create]
   # we are already handling the authorization in fetch inbox
-  before_action :check_authorization, except: [:show]
+  before_action :check_authorization, except: [:show, :health]
+  before_action :validate_whatsapp_cloud_channel, only: [:health]
 
   def index
     @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
@@ -78,6 +79,14 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     render status: :internal_server_error, json: { error: e.message }
   end
 
+  def health
+    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
+    render json: health_data
+  rescue StandardError => e
+    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
+    render json: { error: e.message }, status: :unprocessable_entity
+  end
+
   private
 
   def fetch_inbox
@@ -89,6 +98,12 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
   end
 
+  def validate_whatsapp_cloud_channel
+    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
+
+    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
+  end
+
   def create_channel
     return unless allowed_channel_types.include?(permitted_params[:channel][:type])
 

app/controllers/api/v1/accounts/integrations/dyte_controller.rb

@@ -22,7 +22,7 @@ class Api::V1::Accounts::Integrations::DyteController < Api::V1::Accounts::BaseC
   private
 
   def authorize_request
-    authorize @conversation.inbox, :show?
+    authorize @conversation, :show?
   end
 
   def render_response(response)

app/controllers/concerns/access_token_auth_helper.rb

@@ -14,6 +14,7 @@ module AccessTokenAuthHelper
     ensure_access_token
     render_unauthorized('Invalid Access Token') && return if @access_token.blank?
 
+    # NOTE: This ensures that current_user is set and available for the rest of the controller actions
     @resource = @access_token.owner
     Current.user = @resource if allowed_current_user_type?(@resource)
   end

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -19,6 +19,19 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     redirect_to login_page_url(email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token)
   end
 
+  def sign_in_user_on_mobile
+    @resource.skip_confirmation! if confirmable_enabled?
+
+    # once the resource is found and verified
+    # we can just send them to the login page again with the SSO params
+    # that will log them in
+    encoded_email = ERB::Util.url_encode(@resource.email)
+    params = { email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token }.to_query
+
+    mobile_deep_link_base = GlobalConfigService.load('MOBILE_DEEP_LINK_BASE', 'chatwootapp')
+    redirect_to "#{mobile_deep_link_base}://auth/saml?#{params}", allow_other_host: true
+  end
+
   def sign_up_user
     return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
     return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?

app/javascript/dashboard/api/captain/customTools.js

@@ -0,0 +1,36 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CaptainCustomTools extends ApiClient {
+  constructor() {
+    super('captain/custom_tools', { accountScoped: true });
+  }
+
+  get({ page = 1, searchKey } = {}) {
+    return axios.get(this.url, {
+      params: { page, searchKey },
+    });
+  }
+
+  show(id) {
+    return axios.get(`${this.url}/${id}`);
+  }
+
+  create(data = {}) {
+    return axios.post(this.url, {
+      custom_tool: data,
+    });
+  }
+
+  update(id, data = {}) {
+    return axios.put(`${this.url}/${id}`, {
+      custom_tool: data,
+    });
+  }
+
+  delete(id) {
+    return axios.delete(`${this.url}/${id}`);
+  }
+}
+
+export default new CaptainCustomTools();

app/javascript/dashboard/api/changelog.js

@@ -0,0 +1,16 @@
+import axios from 'axios';
+import ApiClient from './ApiClient';
+import { CHANGELOG_API_URL } from 'shared/constants/links';
+
+class ChangelogApi extends ApiClient {
+  constructor() {
+    super('changelog', { apiVersion: 'v1' });
+  }
+
+  // eslint-disable-next-line class-methods-use-this
+  fetchFromHub() {
+    return axios.get(CHANGELOG_API_URL);
+  }
+}
+
+export default new ChangelogApi();

app/javascript/dashboard/api/inboxHealth.js

@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class InboxHealthAPI extends ApiClient {
+  constructor() {
+    super('inboxes', { accountScoped: true });
+  }
+
+  getHealthStatus(inboxId) {
+    return axios.get(`${this.url}/${inboxId}/health`);
+  }
+}
+
+export default new InboxHealthAPI();

app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue

@@ -9,6 +9,7 @@ import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.v
 import Button from 'dashboard/components-next/button/Button.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import Policy from 'dashboard/components/policy.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   id: {
@@ -59,6 +60,10 @@ const props = defineProps({
     type: Boolean,
     default: true,
   },
+  showActions: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits(['action', 'navigate', 'select', 'hover']);
@@ -159,73 +164,116 @@ const handleDocumentableClick = () => {
     <span class="text-n-slate-11 text-sm line-clamp-5">
       {{ answer }}
     </span>
-    <div v-if="!compact" class="items-center justify-between hidden lg:flex">
-      <div class="inline-flex items-center">
-        <span
-          class="text-sm shrink-0 truncate text-n-slate-11 inline-flex items-center gap-1"
-        >
-          <i class="i-woot-captain" />
-          {{ assistant?.name || '' }}
-        </span>
-        <div
-          v-if="documentable"
-          class="shrink-0 text-sm text-n-slate-11 inline-flex line-clamp-1 gap-1 ml-3"
-        >
+    <div
+      v-if="!compact"
+      class="flex items-start justify-between flex-col-reverse md:flex-row gap-3"
+    >
+      <Policy v-if="showActions" :permissions="['administrator']">
+        <div class="flex items-center gap-2 sm:gap-5 w-full">
+          <Button
+            v-if="status === 'pending'"
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.APPROVE')"
+            icon="i-lucide-circle-check-big"
+            sm
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({ action: 'approve', value: 'approve' })
+            "
+          />
+          <Button
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.EDIT_RESPONSE')"
+            icon="i-lucide-pencil-line"
+            sm
+            slate
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({
+                action: 'edit',
+                value: 'edit',
+              })
+            "
+          />
+          <Button
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.DELETE_RESPONSE')"
+            icon="i-lucide-trash"
+            sm
+            ruby
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({ action: 'delete', value: 'delete' })
+            "
+          />
+        </div>
+      </Policy>
+      <div
+        class="flex items-center gap-3"
+        :class="{ 'justify-between w-full': !showActions }"
+      >
+        <div class="inline-flex items-center gap-3 min-w-0">
           <span
-            v-if="documentable.type === 'Captain::Document'"
-            class="inline-flex items-center gap-1 truncate over"
+            v-if="status === 'approved'"
+            class="text-sm shrink-0 truncate text-n-slate-11 inline-flex items-center gap-1"
           >
-            <i class="i-ph-files-light text-base" />
-            <span class="max-w-96 truncate" :title="documentable.name">
+            <Icon icon="i-woot-captain" class="size-3.5" />
+            {{ assistant?.name || '' }}
+          </span>
+          <div
+            v-if="documentable"
+            class="text-sm text-n-slate-11 grid grid-cols-[auto_1fr] items-center gap-1 min-w-0"
+          >
+            <Icon
+              v-if="documentable.type === 'Captain::Document'"
+              icon="i-ph-files-light"
+              class="size-3.5"
+            />
+            <Icon
+              v-else-if="documentable.type === 'User'"
+              icon="i-ph-user-circle-plus"
+              class="size-3.5"
+            />
+            <Icon
+              v-else-if="documentable.type === 'Conversation'"
+              icon="i-ph-chat-circle-dots"
+              class="size-3.5"
+            />
+            <span
+              v-if="documentable.type === 'Captain::Document'"
+              class="truncate"
+              :title="documentable.name"
+            >
               {{ documentable.name }}
             </span>
-          </span>
-          <span
-            v-if="documentable.type === 'User'"
-            class="inline-flex items-center gap-1"
-          >
-            <i class="i-ph-user-circle-plus text-base" />
             <span
-              class="max-w-96 truncate"
+              v-else-if="documentable.type === 'User'"
+              class="truncate"
               :title="documentable.available_name"
             >
               {{ documentable.available_name }}
             </span>
-          </span>
-          <span
-            v-else-if="documentable.type === 'Conversation'"
-            class="inline-flex items-center gap-1 group cursor-pointer"
-            role="button"
-            @click="handleDocumentableClick"
-          >
-            <i class="i-ph-chat-circle-dots text-base" />
-            <span class="group-hover:underline">
+            <span
+              v-else-if="documentable.type === 'Conversation'"
+              class="hover:underline truncate cursor-pointer"
+              role="button"
+              @click="handleDocumentableClick"
+            >
               {{
                 t(`CAPTAIN.RESPONSES.DOCUMENTABLE.CONVERSATION`, {
                   id: documentable.display_id,
                 })
               }}
             </span>
-          </span>
-          <span v-else />
+          </div>
         </div>
         <div
-          v-if="status !== 'approved'"
-          class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1 ml-3"
+          class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1"
         >
-          <i
-            class="i-ph-stack text-base"
-            :title="t('CAPTAIN.RESPONSES.STATUS.TITLE')"
-          />
-          {{ t(`CAPTAIN.RESPONSES.STATUS.${status.toUpperCase()}`) }}
+          <Icon icon="i-ph-calendar-dot" class="size-3.5" />
+          {{ timestamp }}
         </div>
       </div>
-      <div
-        class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1 ml-3"
-      >
-        <i class="i-ph-calendar-dot" />
-        {{ timestamp }}
-      </div>
     </div>
   </CardLayout>
 </template>

app/javascript/dashboard/components-next/captain/pageComponents/DeleteDialog.vue

@@ -10,6 +10,10 @@ const props = defineProps({
     type: String,
     required: true,
   },
+  translationKey: {
+    type: String,
+    required: true,
+  },
   entity: {
     type: Object,
     required: true,
@@ -25,7 +29,9 @@ const emit = defineEmits(['deleteSuccess']);
 const { t } = useI18n();
 const store = useStore();
 const deleteDialogRef = ref(null);
-const i18nKey = computed(() => props.type.toUpperCase());
+const i18nKey = computed(() => {
+  return props.translationKey || props.type.toUpperCase();
+});
 
 const deleteEntity = async payload => {
   if (!payload) return;

app/javascript/dashboard/components-next/captain/pageComponents/customTool/AuthConfig.vue

@@ -0,0 +1,73 @@
+<script setup>
+import { defineModel, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Input from 'dashboard/components-next/input/Input.vue';
+
+const props = defineProps({
+  authType: {
+    type: String,
+    required: true,
+    validator: value => ['none', 'bearer', 'basic', 'api_key'].includes(value),
+  },
+});
+
+const { t } = useI18n();
+
+const authConfig = defineModel('authConfig', {
+  type: Object,
+  default: () => ({}),
+});
+
+watch(
+  () => props.authType,
+  () => {
+    authConfig.value = {};
+  }
+);
+</script>
+
+<template>
+  <div class="flex flex-col gap-2">
+    <Input
+      v-if="authType === 'bearer'"
+      v-model="authConfig.token"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.BEARER_TOKEN')"
+      :placeholder="
+        t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.BEARER_TOKEN_PLACEHOLDER')
+      "
+    />
+    <template v-else-if="authType === 'basic'">
+      <Input
+        v-model="authConfig.username"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.USERNAME')"
+        :placeholder="
+          t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.USERNAME_PLACEHOLDER')
+        "
+      />
+      <Input
+        v-model="authConfig.password"
+        type="password"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.PASSWORD')"
+        :placeholder="
+          t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.PASSWORD_PLACEHOLDER')
+        "
+      />
+    </template>
+    <template v-else-if="authType === 'api_key'">
+      <Input
+        v-model="authConfig.name"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.API_KEY')"
+        :placeholder="
+          t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.API_KEY_PLACEHOLDER')
+        "
+      />
+      <Input
+        v-model="authConfig.key"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.API_VALUE')"
+        :placeholder="
+          t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.API_VALUE_PLACEHOLDER')
+        "
+      />
+    </template>
+  </div>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CreateCustomToolDialog.vue

@@ -0,0 +1,87 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import CustomToolForm from './CustomToolForm.vue';
+
+const props = defineProps({
+  selectedTool: {
+    type: Object,
+    default: () => ({}),
+  },
+  type: {
+    type: String,
+    default: 'create',
+    validator: value => ['create', 'edit'].includes(value),
+  },
+});
+
+const emit = defineEmits(['close']);
+const { t } = useI18n();
+const store = useStore();
+
+const dialogRef = ref(null);
+
+const updateTool = toolDetails =>
+  store.dispatch('captainCustomTools/update', {
+    id: props.selectedTool.id,
+    ...toolDetails,
+  });
+
+const i18nKey = computed(
+  () => `CAPTAIN.CUSTOM_TOOLS.${props.type.toUpperCase()}`
+);
+
+const createTool = toolDetails =>
+  store.dispatch('captainCustomTools/create', toolDetails);
+
+const handleSubmit = async updatedTool => {
+  try {
+    if (props.type === 'edit') {
+      await updateTool(updatedTool);
+    } else {
+      await createTool(updatedTool);
+    }
+    useAlert(t(`${i18nKey.value}.SUCCESS_MESSAGE`));
+    dialogRef.value.close();
+  } catch (error) {
+    const errorMessage =
+      parseAPIErrorResponse(error) || t(`${i18nKey.value}.ERROR_MESSAGE`);
+    useAlert(errorMessage);
+  }
+};
+
+const handleClose = () => {
+  emit('close');
+};
+
+const handleCancel = () => {
+  dialogRef.value.close();
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    width="2xl"
+    :title="$t(`${i18nKey}.TITLE`)"
+    :description="$t('CAPTAIN.CUSTOM_TOOLS.FORM_DESCRIPTION')"
+    :show-cancel-button="false"
+    :show-confirm-button="false"
+    @close="handleClose"
+  >
+    <CustomToolForm
+      :mode="type"
+      :tool="selectedTool"
+      @submit="handleSubmit"
+      @cancel="handleCancel"
+    />
+    <template #footer />
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolCard.vue

@@ -0,0 +1,125 @@
+<script setup>
+import { computed } from 'vue';
+import { useToggle } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import { dynamicTime } from 'shared/helpers/timeHelper';
+
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Policy from 'dashboard/components/policy.vue';
+
+const props = defineProps({
+  id: {
+    type: Number,
+    required: true,
+  },
+  title: {
+    type: String,
+    required: true,
+  },
+  description: {
+    type: String,
+    default: '',
+  },
+  authType: {
+    type: String,
+    default: 'none',
+  },
+  updatedAt: {
+    type: Number,
+    required: true,
+  },
+  createdAt: {
+    type: Number,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['action']);
+
+const { t } = useI18n();
+
+const [showActionsDropdown, toggleDropdown] = useToggle();
+
+const menuItems = computed(() => [
+  {
+    label: t('CAPTAIN.CUSTOM_TOOLS.OPTIONS.EDIT_TOOL'),
+    value: 'edit',
+    action: 'edit',
+    icon: 'i-lucide-pencil-line',
+  },
+  {
+    label: t('CAPTAIN.CUSTOM_TOOLS.OPTIONS.DELETE_TOOL'),
+    value: 'delete',
+    action: 'delete',
+    icon: 'i-lucide-trash',
+  },
+]);
+
+const timestamp = computed(() =>
+  dynamicTime(props.updatedAt || props.createdAt)
+);
+
+const handleAction = ({ action, value }) => {
+  toggleDropdown(false);
+  emit('action', { action, value, id: props.id });
+};
+
+const authTypeLabel = computed(() => {
+  return t(
+    `CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.${props.authType.toUpperCase()}`
+  );
+});
+</script>
+
+<template>
+  <CardLayout class="relative">
+    <div class="flex relative justify-between w-full gap-1">
+      <span class="text-base text-n-slate-12 line-clamp-1 font-medium">
+        {{ title }}
+      </span>
+      <div class="flex items-center gap-2">
+        <Policy
+          v-on-clickaway="() => toggleDropdown(false)"
+          :permissions="['administrator']"
+          class="relative flex items-center group"
+        >
+          <Button
+            icon="i-lucide-ellipsis-vertical"
+            color="slate"
+            size="xs"
+            class="rounded-md group-hover:bg-n-alpha-2"
+            @click="toggleDropdown()"
+          />
+          <DropdownMenu
+            v-if="showActionsDropdown"
+            :menu-items="menuItems"
+            class="mt-1 ltr:right-0 rtl:right-0 top-full"
+            @action="handleAction($event)"
+          />
+        </Policy>
+      </div>
+    </div>
+    <div class="flex items-center justify-between w-full gap-4">
+      <div class="flex items-center gap-3 flex-1">
+        <span
+          v-if="description"
+          class="text-sm truncate text-n-slate-11 flex-1"
+        >
+          {{ description }}
+        </span>
+        <span
+          v-if="authType !== 'none'"
+          class="text-sm shrink-0 text-n-slate-11 inline-flex items-center gap-1"
+        >
+          <i class="i-lucide-lock text-base" />
+          {{ authTypeLabel }}
+        </span>
+      </div>
+      <span class="text-sm text-n-slate-11 line-clamp-1 shrink-0">
+        {{ timestamp }}
+      </span>
+    </div>
+  </CardLayout>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolForm.vue

@@ -0,0 +1,271 @@
+<script setup>
+import { reactive, computed, useTemplateRef, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import ParamRow from './ParamRow.vue';
+import AuthConfig from './AuthConfig.vue';
+
+const props = defineProps({
+  mode: {
+    type: String,
+    default: 'create',
+    validator: value => ['create', 'edit'].includes(value),
+  },
+  tool: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const emit = defineEmits(['submit', 'cancel']);
+
+const { t } = useI18n();
+
+const formState = {
+  uiFlags: useMapGetter('captainCustomTools/getUIFlags'),
+};
+
+const initialState = {
+  title: '',
+  description: '',
+  endpoint_url: '',
+  http_method: 'GET',
+  request_template: '',
+  response_template: '',
+  auth_type: 'none',
+  auth_config: {},
+  param_schema: [],
+};
+
+const state = reactive({ ...initialState });
+
+// Populate form when in edit mode
+watch(
+  () => props.tool,
+  newTool => {
+    if (props.mode === 'edit' && newTool && newTool.id) {
+      state.title = newTool.title || '';
+      state.description = newTool.description || '';
+      state.endpoint_url = newTool.endpoint_url || '';
+      state.http_method = newTool.http_method || 'GET';
+      state.request_template = newTool.request_template || '';
+      state.response_template = newTool.response_template || '';
+      state.auth_type = newTool.auth_type || 'none';
+      state.auth_config = newTool.auth_config || {};
+      state.param_schema = newTool.param_schema || [];
+    }
+  },
+  { immediate: true }
+);
+
+const DEFAULT_PARAM = {
+  name: '',
+  type: 'string',
+  description: '',
+  required: false,
+};
+
+const validationRules = {
+  title: { required },
+  endpoint_url: { required },
+  http_method: { required },
+  auth_type: { required },
+};
+
+const httpMethodOptions = computed(() => [
+  { value: 'GET', label: 'GET' },
+  { value: 'POST', label: 'POST' },
+]);
+
+const authTypeOptions = computed(() => [
+  { value: 'none', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.NONE') },
+  { value: 'bearer', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.BEARER') },
+  { value: 'basic', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.BASIC') },
+  {
+    value: 'api_key',
+    label: t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.API_KEY'),
+  },
+]);
+
+const v$ = useVuelidate(validationRules, state);
+
+const isLoading = computed(() =>
+  props.mode === 'edit'
+    ? formState.uiFlags.value.updatingItem
+    : formState.uiFlags.value.creatingItem
+);
+
+const getErrorMessage = (field, errorKey) => {
+  return v$.value[field].$error
+    ? t(`CAPTAIN.CUSTOM_TOOLS.FORM.${errorKey}.ERROR`)
+    : '';
+};
+
+const formErrors = computed(() => ({
+  title: getErrorMessage('title', 'TITLE'),
+  endpoint_url: getErrorMessage('endpoint_url', 'ENDPOINT_URL'),
+}));
+
+const paramsRef = useTemplateRef('paramsRef');
+
+const isParamsValid = () => {
+  if (!paramsRef.value || paramsRef.value.length === 0) {
+    return true;
+  }
+  return paramsRef.value.every(param => param.validate());
+};
+
+const removeParam = index => {
+  state.param_schema.splice(index, 1);
+};
+
+const addParam = () => {
+  state.param_schema.push({ ...DEFAULT_PARAM });
+};
+
+const handleCancel = () => emit('cancel');
+
+const handleSubmit = async () => {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid || !isParamsValid()) {
+    return;
+  }
+
+  emit('submit', state);
+};
+</script>
+
+<template>
+  <form
+    class="flex flex-col px-4 -mx-4 gap-4 max-h-[calc(100vh-200px)] overflow-y-scroll"
+    @submit.prevent="handleSubmit"
+  >
+    <Input
+      v-model="state.title"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.TITLE.LABEL')"
+      :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.TITLE.PLACEHOLDER')"
+      :message="formErrors.title"
+      :message-type="formErrors.title ? 'error' : 'info'"
+    />
+
+    <TextArea
+      v-model="state.description"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.DESCRIPTION.LABEL')"
+      :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.DESCRIPTION.PLACEHOLDER')"
+      :rows="2"
+    />
+
+    <div class="flex gap-2">
+      <div class="flex flex-col gap-1 w-28">
+        <label class="mb-0.5 text-sm font-medium text-n-slate-12">
+          {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.HTTP_METHOD.LABEL') }}
+        </label>
+        <ComboBox
+          v-model="state.http_method"
+          :options="httpMethodOptions"
+          class="[&>div>button]:bg-n-alpha-black2 [&_li]:font-mono [&_button]:font-mono [&>div>button]:outline-offset-[-1px]"
+        />
+      </div>
+      <Input
+        v-model="state.endpoint_url"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.ENDPOINT_URL.LABEL')"
+        :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.ENDPOINT_URL.PLACEHOLDER')"
+        :message="formErrors.endpoint_url"
+        :message-type="formErrors.endpoint_url ? 'error' : 'info'"
+        class="flex-1"
+      />
+    </div>
+
+    <div class="flex flex-col gap-1">
+      <label class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPE.LABEL') }}
+      </label>
+      <ComboBox
+        v-model="state.auth_type"
+        :options="authTypeOptions"
+        class="[&>div>button]:bg-n-alpha-black2"
+      />
+    </div>
+
+    <AuthConfig
+      v-model:auth-config="state.auth_config"
+      :auth-type="state.auth_type"
+    />
+
+    <div class="flex flex-col gap-2">
+      <label class="text-sm font-medium text-n-slate-12">
+        {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAMETERS.LABEL') }}
+      </label>
+      <p class="text-xs text-n-slate-11 -mt-1">
+        {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAMETERS.HELP_TEXT') }}
+      </p>
+      <ul v-if="state.param_schema.length > 0" class="grid gap-2 list-none">
+        <ParamRow
+          v-for="(param, index) in state.param_schema"
+          :key="index"
+          ref="paramsRef"
+          v-model:name="param.name"
+          v-model:type="param.type"
+          v-model:description="param.description"
+          v-model:required="param.required"
+          @remove="removeParam(index)"
+        />
+      </ul>
+      <Button
+        type="button"
+        sm
+        ghost
+        blue
+        icon="i-lucide-plus"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.ADD_PARAMETER')"
+        @click="addParam"
+      />
+    </div>
+
+    <TextArea
+      v-if="state.http_method === 'POST'"
+      v-model="state.request_template"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.REQUEST_TEMPLATE.LABEL')"
+      :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.REQUEST_TEMPLATE.PLACEHOLDER')"
+      :rows="4"
+      class="[&_textarea]:font-mono"
+    />
+
+    <TextArea
+      v-model="state.response_template"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.RESPONSE_TEMPLATE.LABEL')"
+      :placeholder="
+        t('CAPTAIN.CUSTOM_TOOLS.FORM.RESPONSE_TEMPLATE.PLACEHOLDER')
+      "
+      :rows="4"
+      class="[&_textarea]:font-mono"
+    />
+
+    <div class="flex gap-3 justify-between items-center w-full">
+      <Button
+        type="button"
+        variant="faded"
+        color="slate"
+        :label="t('CAPTAIN.FORM.CANCEL')"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
+        @click="handleCancel"
+      />
+      <Button
+        type="submit"
+        :label="
+          t(mode === 'edit' ? 'CAPTAIN.FORM.EDIT' : 'CAPTAIN.FORM.CREATE')
+        "
+        class="w-full"
+        :is-loading="isLoading"
+        :disabled="isLoading"
+      />
+    </div>
+  </form>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/customTool/ParamRow.vue

@@ -0,0 +1,113 @@
+<script setup>
+import { computed, defineModel, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+
+const emit = defineEmits(['remove']);
+const { t } = useI18n();
+const showErrors = ref(false);
+
+const name = defineModel('name', {
+  type: String,
+  required: true,
+});
+
+const type = defineModel('type', {
+  type: String,
+  required: true,
+});
+
+const description = defineModel('description', {
+  type: String,
+  default: '',
+});
+
+const required = defineModel('required', {
+  type: Boolean,
+  default: false,
+});
+
+const paramTypeOptions = computed(() => [
+  { value: 'string', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.STRING') },
+  { value: 'number', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.NUMBER') },
+  {
+    value: 'boolean',
+    label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.BOOLEAN'),
+  },
+  { value: 'array', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.ARRAY') },
+  { value: 'object', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.OBJECT') },
+]);
+
+const validationError = computed(() => {
+  if (!name.value || name.value.trim() === '') {
+    return 'PARAM_NAME_REQUIRED';
+  }
+  return null;
+});
+
+watch([name, type, description, required], () => {
+  showErrors.value = false;
+});
+
+const validate = () => {
+  showErrors.value = true;
+  return !validationError.value;
+};
+
+defineExpose({ validate });
+</script>
+
+<template>
+  <li class="list-none">
+    <div
+      class="flex items-start gap-2 p-3 rounded-lg border border-n-weak bg-n-alpha-2"
+      :class="{
+        'animate-wiggle border-n-ruby-9': showErrors && validationError,
+      }"
+    >
+      <div class="flex flex-col flex-1 gap-3">
+        <div class="grid grid-cols-3 gap-2">
+          <Input
+            v-model="name"
+            :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_NAME.PLACEHOLDER')"
+            class="col-span-2"
+          />
+          <ComboBox
+            v-model="type"
+            :options="paramTypeOptions"
+            :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPE.PLACEHOLDER')"
+            class="[&>div>button]:bg-n-alpha-black2"
+          />
+        </div>
+        <Input
+          v-model="description"
+          :placeholder="
+            t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_DESCRIPTION.PLACEHOLDER')
+          "
+        />
+        <label class="flex items-center gap-2 cursor-pointer">
+          <Checkbox v-model="required" />
+          <span class="text-sm text-n-slate-11">
+            {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_REQUIRED.LABEL') }}
+          </span>
+        </label>
+      </div>
+      <Button
+        solid
+        slate
+        icon="i-lucide-trash"
+        class="flex-shrink-0"
+        @click.stop="emit('remove')"
+      />
+    </div>
+    <span
+      v-if="showErrors && validationError"
+      class="block mt-1 text-sm text-n-ruby-11"
+    >
+      {{ t(`CAPTAIN.CUSTOM_TOOLS.FORM.ERRORS.${validationError}`) }}
+    </span>
+  </li>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/AssistantPageEmptyState.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import AssistantCard from 'dashboard/components-next/captain/assistant/AssistantCard.vue';
@@ -6,6 +7,7 @@ import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/Featur
 import { assistantsList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';
 
 const emit = defineEmits(['click']);
+const { isOnChatwootCloud } = useAccount();
 
 const onClick = () => {
   emit('click');
@@ -20,6 +22,7 @@ const onClick = () => {
     fallback-thumbnail-dark="/assets/images/dashboard/captain/assistant-dark.svg"
     learn-more-url="https://chwt.app/captain-assistant"
     class="mb-8"
+    :hide-actions="!isOnChatwootCloud"
   />
   <EmptyStateLayout
     :title="$t('CAPTAIN.ASSISTANTS.EMPTY_STATE.TITLE')"

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/CustomToolsPageEmptyState.vue

@@ -0,0 +1,29 @@
+<script setup>
+import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const emit = defineEmits(['click']);
+
+const onClick = () => {
+  emit('click');
+};
+</script>
+
+<template>
+  <EmptyStateLayout
+    :title="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.TITLE')"
+    :subtitle="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.SUBTITLE')"
+    :action-perms="['administrator']"
+  >
+    <template #empty-state-item>
+      <div class="min-h-[600px]" />
+    </template>
+    <template #actions>
+      <Button
+        :label="$t('CAPTAIN.CUSTOM_TOOLS.ADD_NEW')"
+        icon="i-lucide-plus"
+        @click="onClick"
+      />
+    </template>
+  </EmptyStateLayout>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/DocumentPageEmptyState.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DocumentCard from 'dashboard/components-next/captain/assistant/DocumentCard.vue';
@@ -6,6 +7,7 @@ import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/Featur
 import { documentsList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';
 
 const emit = defineEmits(['click']);
+const { isOnChatwootCloud } = useAccount();
 
 const onClick = () => {
   emit('click');
@@ -19,6 +21,7 @@ const onClick = () => {
     fallback-thumbnail="/assets/images/dashboard/captain/document-light.svg"
     fallback-thumbnail-dark="/assets/images/dashboard/captain/document-dark.svg"
     learn-more-url="https://chwt.app/captain-document"
+    :hide-actions="!isOnChatwootCloud"
     class="mb-8"
   />
   <EmptyStateLayout

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import ResponseCard from 'dashboard/components-next/captain/assistant/ResponseCard.vue';
@@ -6,6 +7,7 @@ import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/Featur
 import { responsesList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';
 
 const emit = defineEmits(['click']);
+const { isOnChatwootCloud } = useAccount();
 
 const onClick = () => {
   emit('click');
@@ -19,6 +21,7 @@ const onClick = () => {
     fallback-thumbnail="/assets/images/dashboard/captain/faqs-light.svg"
     fallback-thumbnail-dark="/assets/images/dashboard/captain/faqs-dark.svg"
     learn-more-url="https://chwt.app/captain-faq"
+    :hide-actions="!isOnChatwootCloud"
     class="mb-8"
   />
   <EmptyStateLayout

app/javascript/dashboard/components-next/changelog-card/GroupedStackedChangelogCard.story.vue

@@ -0,0 +1,114 @@
+<script setup>
+import { ref } from 'vue';
+import GroupedStackedChangelogCard from './GroupedStackedChangelogCard.vue';
+
+const sampleCards = [
+  {
+    id: 'chatwoot-captain',
+    title: 'Chatwoot Captain',
+    meta_title: 'Chatwoot Captain',
+    meta_description:
+      'Watch how our latest feature can transform your workflow with powerful automation tools.',
+    slug: 'chatwoot-captain',
+    feature_image:
+      'https://www.chatwoot.com/images/captain/captain_thumbnail.jpg',
+  },
+  {
+    id: 'smart-routing',
+    title: 'Smart Routing Forms',
+    meta_title: 'Smart Routing Forms',
+    meta_description:
+      'Screen bookers with intelligent forms and route them to the right team member.',
+    slug: 'smart-routing',
+    feature_image: 'https://www.chatwoot.com/images/dashboard-dark.webp',
+  },
+  {
+    id: 'instant-meetings',
+    title: 'Instant Meetings',
+    meta_title: 'Instant Meetings',
+    meta_description: 'Start instant meetings directly from shared links.',
+    slug: 'instant-meetings',
+    feature_image:
+      'https://images.unsplash.com/photo-1587614382346-4ec70e388b28?w=600',
+  },
+  {
+    id: 'analytics',
+    title: 'Advanced Analytics',
+    meta_title: 'Advanced Analytics',
+    meta_description:
+      'Track meeting performance, conversion, and response rates in one place.',
+    slug: 'analytics',
+    feature_image:
+      'https://images.unsplash.com/photo-1522202176988-66273c2fd55f?w=500',
+  },
+  {
+    id: 'team-collaboration',
+    title: 'Team Collaboration',
+    meta_title: 'Team Collaboration',
+    meta_description:
+      'Coordinate with your team seamlessly using shared availability.',
+    slug: 'team-collaboration',
+    feature_image:
+      'https://images.unsplash.com/photo-1522202176988-66273c2fd55f?w=400',
+  },
+];
+
+const visibleCards = ref([...sampleCards]);
+const currentIndex = ref(0);
+const dismissingCards = ref([]);
+
+const handleReadMore = slug => {
+  console.log(`Read more: ${slug}`);
+};
+
+const handleDismiss = slug => {
+  dismissingCards.value.push(slug);
+  setTimeout(() => {
+    const idx = visibleCards.value.findIndex(c => c.slug === slug);
+    if (idx !== -1) visibleCards.value.splice(idx, 1);
+    dismissingCards.value = dismissingCards.value.filter(s => s !== slug);
+    if (currentIndex.value >= visibleCards.value.length) currentIndex.value = 0;
+  }, 200);
+};
+
+const handleImgClick = data => {
+  currentIndex.value = data.index;
+  console.log(`Card clicked: ${visibleCards.value[data.index].title}`);
+};
+
+const resetDemo = () => {
+  visibleCards.value = [...sampleCards];
+  currentIndex.value = 0;
+  dismissingCards.value = [];
+};
+</script>
+
+<template>
+  <Story
+    title="Components/ChangelogCard/GroupedStackedChangelogCard"
+    :layout="{ type: 'grid', width: '320px' }"
+  >
+    <Variant title="Interactive Demo">
+      <div class="p-4 bg-n-solid-2 rounded-md mx-auto w-64 h-[400px]">
+        <GroupedStackedChangelogCard
+          :posts="visibleCards"
+          :current-index="currentIndex"
+          :is-active="currentIndex === 0"
+          :dismissing-slugs="dismissingCards"
+          class="min-h-[270px]"
+          @read-more="handleReadMore"
+          @dismiss="handleDismiss"
+          @img-click="handleImgClick"
+        />
+
+        <button
+          class="mt-3 px-3 py-1 text-xs font-medium bg-n-brand text-white rounded hover:bg-n-brand/80 transition"
+          @click="resetDemo"
+        >
+          <!-- eslint-disable-next-line @intlify/vue-i18n/no-raw-text -->
+          {{ 'Reset Cards' }}
+        </button>
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/changelog-card/GroupedStackedChangelogCard.vue

@@ -0,0 +1,74 @@
+<script setup>
+import { computed } from 'vue';
+import StackedChangelogCard from './StackedChangelogCard.vue';
+
+const props = defineProps({
+  posts: {
+    type: Array,
+    required: true,
+  },
+  currentIndex: {
+    type: Number,
+    default: 0,
+  },
+  dismissingSlugs: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['readMore', 'dismiss', 'imgClick']);
+
+const stackedPosts = computed(() => props.posts?.slice(0, 5));
+
+const isPostDismissing = post => props.dismissingSlugs.includes(post.slug);
+
+const handleReadMore = post => emit('readMore', post.slug);
+const handleDismiss = post => emit('dismiss', post.slug);
+const handlePostClick = (post, index) => {
+  if (index === props.currentIndex && !isPostDismissing(post)) {
+    emit('imgClick', { slug: post.slug, index });
+  }
+};
+
+const getCardClasses = index => {
+  const pos =
+    (index - props.currentIndex + stackedPosts.value.length) %
+    stackedPosts.value.length;
+  const base =
+    'relative transition-all duration-500 ease-out col-start-1 row-start-1';
+
+  const layers = [
+    'z-50 scale-100 translate-y-0 opacity-100',
+    'z-40 scale-[0.95] -translate-y-3 opacity-90',
+    'z-30 scale-[0.9] -translate-y-6 opacity-70',
+    'z-20 scale-[0.85] -translate-y-9 opacity-50',
+    'z-10 scale-[0.8] -translate-y-12 opacity-30',
+  ];
+
+  return pos < layers.length
+    ? `${base} ${layers[pos]}`
+    : `${base} opacity-0 scale-75 -translate-y-16`;
+};
+</script>
+
+<template>
+  <div class="overflow-hidden">
+    <div class="relative grid grid-cols-1 pt-8 pb-1 px-2">
+      <div
+        v-for="(post, index) in stackedPosts"
+        :key="post.slug || index"
+        :class="getCardClasses(index)"
+      >
+        <StackedChangelogCard
+          :card="post"
+          :is-active="index === currentIndex"
+          :is-dismissing="isPostDismissing(post)"
+          @read-more="handleReadMore(post)"
+          @dismiss="handleDismiss(post)"
+          @img-click="handlePostClick(post, index)"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/changelog-card/StackedChangelogCard.story.vue

@@ -0,0 +1,46 @@
+<script setup>
+import StackedChangelogCard from './StackedChangelogCard.vue';
+
+const imageCards = {
+  id: 'chatwoot-captain',
+  title: 'Chatwoot Captain',
+  meta_title: 'Chatwoot Captain',
+  meta_description:
+    'Watch how our latest feature can transform your workflow with powerful automation tools.',
+  slug: 'chatwoot-captain',
+  feature_image:
+    'https://www.chatwoot.com/images/captain/captain_thumbnail.jpg',
+};
+
+const handleReadMore = () => {
+  console.log(`Read more: ${imageCards.title}`);
+};
+
+const handleDismiss = () => {
+  console.log(`Dismissed: ${imageCards.title}`);
+};
+
+const handleImgClick = () => {
+  console.log(`Card clicked: ${imageCards.title}`);
+};
+</script>
+
+<template>
+  <Story
+    title="Components/ChangelogCard/StackedChangelogCard"
+    :layout="{ type: 'grid', width: '260px' }"
+  >
+    <Variant title="Single Card - With Image">
+      <div class="p-3 bg-n-solid-2 w-56">
+        <StackedChangelogCard
+          :card="imageCards"
+          is-active
+          :is-dismissing="false"
+          @read-more="handleReadMore(imageCards)"
+          @dismiss="handleDismiss(imageCards)"
+          @img-click="handleImgClick(imageCards)"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/changelog-card/StackedChangelogCard.vue

@@ -0,0 +1,119 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  card: {
+    type: Object,
+    required: true,
+  },
+  isActive: {
+    type: Boolean,
+    default: false,
+  },
+  isDismissing: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['readMore', 'dismiss', 'imgClick']);
+
+const handleReadMore = () => {
+  emit('readMore');
+};
+
+const handleDismiss = () => {
+  emit('dismiss');
+};
+
+const handleImgClick = () => {
+  emit('imgClick');
+};
+</script>
+
+<template>
+  <div
+    data-testid="changelog-card"
+    class="flex flex-col justify-between p-3 w-full rounded-lg border shadow-sm transition-all duration-200 border-n-weak bg-n-background text-n-slate-12"
+    :class="{
+      'animate-fade-out pointer-events-none': isDismissing,
+      'hover:shadow': isActive,
+    }"
+  >
+    <div>
+      <h5
+        :title="card.meta_title"
+        class="mb-1 text-sm font-semibold line-clamp-1 text-n-slate-12"
+      >
+        {{ card.meta_title }}
+      </h5>
+      <p
+        :title="card.meta_description"
+        class="mb-0 text-xs leading-relaxed text-n-slate-11 line-clamp-2"
+      >
+        {{ card.meta_description }}
+      </p>
+    </div>
+
+    <div
+      v-if="card.feature_image"
+      class="block overflow-hidden my-3 rounded-md border border-n-weak/40"
+    >
+      <img
+        :src="card.feature_image"
+        :alt="`${card.title} preview image`"
+        class="object-cover w-full h-24 rounded-md cursor-pointer"
+        loading="lazy"
+        @click.stop="handleImgClick"
+      />
+    </div>
+    <div
+      v-else
+      class="block overflow-hidden my-3 rounded-md border border-n-weak/40"
+    >
+      <img
+        :src="card.feature_image"
+        :alt="`${card.title} preview image`"
+        class="object-cover w-full h-24 rounded-md cursor-pointer"
+        loading="lazy"
+        @click.stop="handleImgClick"
+      />
+    </div>
+
+    <div class="flex justify-between items-center mt-1">
+      <Button
+        label="Read more"
+        color="slate"
+        link
+        sm
+        class="text-xs font-normal hover:!no-underline"
+        @click.stop="handleReadMore"
+      />
+      <Button
+        label="Dismiss"
+        color="slate"
+        link
+        sm
+        class="text-xs font-normal hover:!no-underline"
+        @click.stop="handleDismiss"
+      />
+    </div>
+  </div>
+</template>
+
+<style scoped>
+@keyframes fade-out {
+  from {
+    opacity: 1;
+    transform: scale(1);
+  }
+  to {
+    opacity: 0;
+    transform: scale(0.95);
+  }
+}
+
+.animate-fade-out {
+  animation: fade-out 0.2s ease-out forwards;
+}
+</style>

app/javascript/dashboard/components-next/feature-spotlight/FeatureSpotlight.vue

@@ -10,6 +10,7 @@ defineProps({
   fallbackThumbnail: { type: String, default: '' },
   fallbackThumbnailDark: { type: String, default: '' },
   learnMoreUrl: { type: String, default: '' },
+  hideActions: { type: Boolean, default: false },
 });
 
 const imageError = ref(false);
@@ -65,7 +66,7 @@ const openLink = link => {
       <div class="flex flex-col flex-1 gap-3 ltr:pr-8 rtl:pl-8">
         <p v-if="note" class="text-n-slate-12 text-sm mb-0">{{ note }}</p>
 
-        <div class="flex gap-3">
+        <div v-if="!hideActions" class="flex gap-3">
           <slot name="actions">
             <Button
               v-if="videoUrl"

app/javascript/dashboard/components-next/feature-spotlight/FeatureSpotlightPopover.vue

@@ -13,6 +13,7 @@ defineProps({
   fallbackThumbnail: { type: String, default: '' },
   fallbackThumbnailDark: { type: String, default: '' },
   learnMoreUrl: { type: String, default: '' },
+  hideActions: { type: Boolean, default: false },
 });
 
 const imageError = ref(false);
@@ -92,7 +93,7 @@ const openLink = link => {
             {{ note }}
           </p>
 
-          <div class="flex gap-3 justify-between w-full">
+          <div v-if="!hideActions" class="flex gap-3 justify-between w-full">
             <slot name="actions">
               <Button
                 v-if="videoUrl"

app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue

@@ -5,9 +5,9 @@ import { sanitizeTextForRender } from '@chatwoot/utils';
 import { allowedCssProperties } from 'lettersanitizer';
 
 import Icon from 'next/icon/Icon.vue';
-import { EmailQuoteExtractor } from './removeReply.js';
-import BaseBubble from 'next/message/bubbles/Base.vue';
+import { EmailQuoteExtractor } from 'dashboard/helper/emailQuoteExtractor.js';
 import FormattedContent from 'next/message/bubbles/Text/FormattedContent.vue';
+import BaseBubble from 'next/message/bubbles/Base.vue';
 import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
 import EmailMeta from './EmailMeta.vue';
 import TranslationToggle from 'dashboard/components-next/message/TranslationToggle.vue';
@@ -47,6 +47,13 @@ const originalEmailHtml = computed(
     originalEmailText.value
 );
 
+const hasEmailContent = computed(() => {
+  return (
+    contentAttributes?.value?.email?.textContent?.full ||
+    contentAttributes?.value?.email?.htmlContent?.full
+  );
+});
+
 const messageContent = computed(() => {
   // If translations exist and we're showing translations (not original)
   if (hasTranslations.value && !renderOriginal.value) {
@@ -137,7 +144,7 @@ const handleSeeOriginal = () => {
           </button>
         </div>
         <FormattedContent
-          v-if="isOutgoing && content"
+          v-if="isOutgoing && content && !hasEmailContent"
           class="text-n-slate-12"
           :content="messageContent"
         />

app/javascript/dashboard/components-next/message/bubbles/Template/CallToAction.vue

@@ -0,0 +1,29 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div class="text-n-slate-12 max-w-80 flex flex-col gap-2.5">
+    <div class="p-3 bg-n-alpha-2 rounded-xl">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="flex gap-2">
+      <Button label="Call us" slate class="!text-n-blue-text w-full" />
+      <Button
+        label="Visit our website"
+        slate
+        class="!text-n-blue-text w-full"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/Card.vue

@@ -0,0 +1,32 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="px-3 py-2.5">
+      <img :src="message.image_url" class="max-h-44 rounded-lg w-full" />
+      <div class="pt-2.5 flex flex-col gap-2">
+        <h6 class="font-semibold">{{ message.title }}</h6>
+        <span
+          v-dompurify-html="message.content"
+          class="prose prose-bubble text-sm"
+        />
+      </div>
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="Call us to order" link class="hover:!no-underline" />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="Visit our store" link class="hover:!no-underline" />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/ListPicker.vue

@@ -0,0 +1,25 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="p-3">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="See options" link class="hover:!no-underline" />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/Media.vue

@@ -0,0 +1,20 @@
+<script setup>
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 text-n-slate-12 rounded-xl flex flex-col gap-2.5 p-3 max-w-80"
+  >
+    <img :src="message.image_url" class="max-h-44 rounded-lg w-full" />
+    <span
+      v-dompurify-html="message.content"
+      class="prose prose-bubble font-medium text-sm"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/QuickReply.vue

@@ -0,0 +1,68 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="p-3">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="No, that will be all" link class="hover:!no-underline">
+        <template #icon>
+          <svg
+            width="15"
+            height="15"
+            viewBox="0 0 15 15"
+            fill="none"
+            class="stroke-n-blue-text"
+            xmlns="http://www.w3.org/2000/svg"
+          >
+            <path
+              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
+              stroke-width="1.333"
+              stroke-linecap="round"
+              stroke-linejoin="round"
+            />
+          </svg>
+        </template>
+      </Button>
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button
+        label="I want to talk to an agents"
+        link
+        class="hover:!no-underline"
+      >
+        <template #icon>
+          <svg
+            width="15"
+            height="15"
+            viewBox="0 0 15 15"
+            fill="none"
+            class="stroke-n-blue-text"
+            xmlns="http://www.w3.org/2000/svg"
+          >
+            <path
+              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
+              stroke-width="1.333"
+              stroke-linecap="round"
+              stroke-linejoin="round"
+            />
+          </svg>
+        </template>
+      </Button>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/Text.vue

@@ -0,0 +1,14 @@
+<script setup>
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div class="bg-n-alpha-2 text-n-slate-12 rounded-xl p-3 max-w-80">
+    <span v-dompurify-html="message.content" class="prose prose-bubble" />
+  </div>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/CallToAction.story.vue

@@ -0,0 +1,21 @@
+<script setup>
+import CallToAction from '../../bubbles/Template/CallToAction.vue';
+
+const message = {
+  content:
+    'We have super cool products going live! Pre-order and customize products. Contact us for more details',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/CallToAction"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Call To Action">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <CallToAction :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/Card.story.vue

@@ -0,0 +1,23 @@
+<script setup>
+import Card from '../../bubbles/Template/Card.vue';
+
+const message = {
+  title: 'Two in one cake (1 pound)',
+  content: 'Customize your order for special occasions',
+  image_url:
+    'https://images.unsplash.com/photo-1506905925346-21bda4d32df4?w=500&h=300&fit=crop',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Card"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Card">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Card :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/ListPicker.story.vue

@@ -0,0 +1,21 @@
+<script setup>
+import ListPicker from '../../bubbles/Template/ListPicker.vue';
+
+const message = {
+  content: `Hey there! Thanks for reaching out to us. Could you let us know
+what you need to help us better assist you? `,
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/ListPicker"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="ListPicker">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <ListPicker :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/Media.story.vue

@@ -0,0 +1,23 @@
+<script setup>
+import Media from '../../bubbles/Template/Media.vue';
+
+const message = {
+  content:
+    'Welcome to our Diwali sale! Get flat 50% off on select items. Hurry now!',
+  image_url:
+    'https://images.unsplash.com/photo-1506905925346-21bda4d32df4?w=500&h=300&fit=crop',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Media"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Image Media">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Media :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/QuickReply.story.vue

@@ -0,0 +1,21 @@
+<script setup>
+import QuickReply from '../../bubbles/Template/QuickReply.vue';
+
+const message = {
+  content: `Hey there! Thanks for reaching out to us. Could you let us know
+what you need to help us better assist you?`,
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/QuickReply"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Quick Replies">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <QuickReply :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/Text.story.vue

@@ -0,0 +1,20 @@
+<script setup>
+import Text from '../../bubbles/Template/Text.vue';
+
+const message = {
+  content: 'Hello John, how may we assist you?',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Text"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Default Text">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Text :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -13,6 +13,7 @@ import { vOnClickOutside } from '@vueuse/components';
 import Button from 'dashboard/components-next/button/Button.vue';
 import SidebarGroup from './SidebarGroup.vue';
 import SidebarProfileMenu from './SidebarProfileMenu.vue';
+import SidebarChangelogCard from './SidebarChangelogCard.vue';
 import ChannelLeaf from './ChannelLeaf.vue';
 import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
 import Logo from 'next/icon/Logo.vue';
@@ -32,11 +33,15 @@ const emit = defineEmits([
   'closeMobileSidebar',
 ]);
 
-const { accountScopedRoute } = useAccount();
+const { accountScopedRoute, isOnChatwootCloud } = useAccount();
 const store = useStore();
 const searchShortcut = useKbd([`$mod`, 'k']);
 const { t } = useI18n();
 
+const isACustomBrandedInstance = useMapGetter(
+  'globalConfig/isACustomBrandedInstance'
+);
+
 const toggleShortcutModalFn = show => {
   if (show) {
     emit('openKeyShortcutModal');
@@ -232,6 +237,11 @@ const menuItems = computed(() => {
           label: t('SIDEBAR.CAPTAIN_RESPONSES'),
           to: accountScopedRoute('captain_responses_index'),
         },
+        {
+          name: 'Tools',
+          label: t('SIDEBAR.CAPTAIN_TOOLS'),
+          to: accountScopedRoute('captain_tools_index'),
+        },
       ],
     },
     {
@@ -527,20 +537,20 @@ const menuItems = computed(() => {
     ]"
   >
     <section class="grid gap-2 mt-2 mb-4">
-      <div class="flex items-center min-w-0 gap-2 px-2">
-        <div class="grid flex-shrink-0 size-6 place-content-center">
+      <div class="flex gap-2 items-center px-2 min-w-0">
+        <div class="grid flex-shrink-0 place-content-center size-6">
           <Logo class="size-4" />
         </div>
         <div class="flex-shrink-0 w-px h-3 bg-n-strong" />
         <SidebarAccountSwitcher
-          class="flex-grow min-w-0 -mx-1"
+          class="flex-grow -mx-1 min-w-0"
           @show-create-account-modal="emit('showCreateAccountModal')"
         />
       </div>
       <div class="flex gap-2 px-2">
         <RouterLink
           :to="{ name: 'search' }"
-          class="flex items-center w-full gap-2 px-2 py-1 rounded-lg h-7 outline outline-1 outline-n-weak bg-n-solid-3 dark:bg-n-black/30"
+          class="flex gap-2 items-center px-2 py-1 w-full h-7 rounded-lg outline outline-1 outline-n-weak bg-n-solid-3 dark:bg-n-black/30"
         >
           <span class="flex-shrink-0 i-lucide-search size-4 text-n-slate-11" />
           <span class="flex-grow text-left">
@@ -565,7 +575,7 @@ const menuItems = computed(() => {
         </ComposeConversation>
       </div>
     </section>
-    <nav class="grid flex-grow gap-2 px-2 pb-5 overflow-y-scroll no-scrollbar">
+    <nav class="grid overflow-y-scroll flex-grow gap-2 px-2 pb-5 no-scrollbar">
       <ul class="flex flex-col gap-1.5 m-0 list-none">
         <SidebarGroup
           v-for="item in menuItems"
@@ -575,11 +585,21 @@ const menuItems = computed(() => {
       </ul>
     </nav>
     <section
-      class="p-1 border-t border-n-weak shadow-[0px_-2px_4px_0px_rgba(27,28,29,0.02)] flex-shrink-0 flex justify-between gap-2 items-center"
+      class="flex flex-col flex-shrink-0 relative gap-1 justify-between items-center"
     >
-      <SidebarProfileMenu
-        @open-key-shortcut-modal="emit('openKeyShortcutModal')"
+      <div
+        class="pointer-events-none absolute inset-x-0 -top-[31px] h-8 bg-gradient-to-t from-n-solid-2 to-transparent"
       />
+      <SidebarChangelogCard
+        v-if="isOnChatwootCloud && !isACustomBrandedInstance"
+      />
+      <div
+        class="p-1 flex-shrink-0 flex w-full justify-between z-10 gap-2 items-center border-t border-n-weak shadow-[0px_-2px_4px_0px_rgba(27,28,29,0.02)]"
+      >
+        <SidebarProfileMenu
+          @open-key-shortcut-modal="emit('openKeyShortcutModal')"
+        />
+      </div>
     </section>
   </aside>
 </template>

app/javascript/dashboard/components-next/sidebar/SidebarChangelogCard.vue

@@ -0,0 +1,110 @@
+<script setup>
+import { ref, computed, onMounted } from 'vue';
+import GroupedStackedChangelogCard from 'dashboard/components-next/changelog-card/GroupedStackedChangelogCard.vue';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import changelogAPI from 'dashboard/api/changelog';
+
+const MAX_DISMISSED_SLUGS = 5;
+
+const { uiSettings, updateUISettings } = useUISettings();
+const posts = ref([]);
+const currentIndex = ref(0);
+const dismissingCards = ref([]);
+const isLoading = ref(false);
+
+// Get current dismissed slugs from ui_settings
+const dismissedSlugs = computed(() => {
+  return uiSettings.value.changelog_dismissed_slugs || [];
+});
+
+// Get un dismissed posts - these are the changelog posts that should be shown
+const unDismissedPosts = computed(() => {
+  return posts.value.filter(post => !dismissedSlugs.value.includes(post.slug));
+});
+
+// Fetch changelog posts from API
+const fetchChangelog = async () => {
+  isLoading.value = true;
+
+  try {
+    const response = await changelogAPI.fetchFromHub();
+    posts.value = response.data.posts || [];
+
+    // Clean up dismissed slugs - remove any that are no longer in the current feed
+    const currentSlugs = posts.value.map(post => post.slug);
+    const cleanedDismissedSlugs = dismissedSlugs.value.filter(slug =>
+      currentSlugs.includes(slug)
+    );
+
+    // Update ui_settings if cleanup occurred
+    if (cleanedDismissedSlugs.length !== dismissedSlugs.value.length) {
+      updateUISettings({
+        changelog_dismissed_slugs: cleanedDismissedSlugs,
+      });
+    }
+    // eslint-disable-next-line no-empty
+  } catch (err) {
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+// Dismiss a changelog post
+const dismissPost = slug => {
+  const currentDismissed = [...dismissedSlugs.value];
+
+  // Add new slug if not already present
+  if (!currentDismissed.includes(slug)) {
+    currentDismissed.push(slug);
+
+    // Keep only the most recent MAX_DISMISSED_SLUGS entries
+    if (currentDismissed.length > MAX_DISMISSED_SLUGS) {
+      currentDismissed.shift(); // Remove oldest entry
+    }
+
+    updateUISettings({
+      changelog_dismissed_slugs: currentDismissed,
+    });
+  }
+};
+
+const handleDismiss = slug => {
+  dismissingCards.value.push(slug);
+  setTimeout(() => {
+    dismissPost(slug);
+    dismissingCards.value = dismissingCards.value.filter(s => s !== slug);
+    if (currentIndex.value >= unDismissedPosts.value.length)
+      currentIndex.value = 0;
+  }, 200);
+};
+
+const handleReadMore = () => {
+  const currentPost = unDismissedPosts.value[currentIndex.value];
+  if (currentPost?.slug) {
+    window.open(`https://www.chatwoot.com/blog/${currentPost.slug}`, '_blank');
+  }
+};
+
+const handleImgClick = ({ index }) => {
+  currentIndex.value = index;
+  handleReadMore();
+};
+
+onMounted(() => {
+  fetchChangelog();
+});
+</script>
+
+<template>
+  <GroupedStackedChangelogCard
+    v-if="unDismissedPosts.length > 0"
+    :posts="unDismissedPosts"
+    :current-index="currentIndex"
+    :dismissing-slugs="dismissingCards"
+    class="min-h-[240px] z-10"
+    @read-more="handleReadMore"
+    @dismiss="handleDismiss"
+    @img-click="handleImgClick"
+  />
+  <template v-else />
+</template>

app/javascript/dashboard/components-next/template-preview/DynamicCallToActionTemplate.vue

@@ -0,0 +1,33 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div class="flex flex-col gap-2.5 text-n-slate-12 max-w-80">
+    <div class="p-3 rounded-xl bg-n-alpha-2">
+      <span
+        v-dompurify-html="message.content"
+        class="text-sm font-medium prose prose-bubble"
+      />
+    </div>
+    <div
+      v-if="message.buttons && message.buttons.length > 0"
+      class="flex flex-col gap-2"
+    >
+      <Button
+        v-for="(button, index) in message.buttons"
+        :key="index"
+        :label="button.text || 'Button'"
+        slate
+        class="!text-n-blue-text w-full"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/template-preview/DynamicMediaTemplate.vue

@@ -0,0 +1,77 @@
+<script setup>
+import { computed } from 'vue';
+import FileIcon from 'dashboard/components-next/icon/FileIcon.vue';
+
+const props = defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+
+// Determine media type based on URL or template data
+const getMediaType = () => {
+  if (props.message.originalTemplate?.header?.format) {
+    return props.message.originalTemplate.header.format.toLowerCase();
+  }
+
+  const url = props.message.image_url;
+  if (!url) return 'document';
+
+  if (url.includes('.pdf') || url.includes('pdf')) return 'document';
+  if (url.includes('.mp4') || url.includes('.mov') || url.includes('video'))
+    return 'video';
+  return 'image';
+};
+
+const mediaType = getMediaType();
+
+// Get file type from URL for proper icon
+const fileType = computed(() => {
+  const url = props.message.image_url;
+  if (!url) return 'pdf';
+
+  if (url.includes('.pdf') || url.includes('pdf')) return 'pdf';
+  if (url.includes('.doc')) return 'doc';
+  return 'pdf'; // Default to PDF for documents
+});
+</script>
+
+<template>
+  <div
+    class="flex flex-col gap-2.5 p-3 rounded-xl bg-n-alpha-2 text-n-slate-12 max-w-80"
+  >
+    <!-- Image Media -->
+    <img
+      v-if="mediaType === 'image'"
+      :src="message.image_url"
+      class="object-cover w-full max-h-44 rounded-lg"
+      alt="Template media"
+    />
+
+    <!-- Video Media -->
+    <div
+      v-else-if="mediaType === 'video'"
+      class="overflow-hidden relative bg-gray-100 rounded-lg"
+    >
+      <video
+        :src="message.image_url"
+        class="object-cover w-full max-h-44"
+        controls
+        preload="metadata"
+      />
+    </div>
+
+    <!-- Document Media -->
+    <div v-else-if="mediaType === 'document'" class="flex items-center">
+      <FileIcon :file-type="fileType" class="text-2xl text-n-slate-12" />
+    </div>
+
+    <!-- Content Text -->
+    <span
+      v-if="message.content"
+      v-dompurify-html="message.content"
+      class="text-sm font-medium prose prose-bubble"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/template-preview/DynamicQuickReplyTemplate.vue

@@ -0,0 +1,52 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="p-3">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div
+      v-for="(action, index) in message.actions"
+      :key="index"
+      class="p-3 flex items-center justify-center"
+    >
+      <Button
+        :label="action.title || action.text || 'Button'"
+        link
+        class="hover:!no-underline"
+      >
+        <template #icon>
+          <svg
+            width="15"
+            height="15"
+            viewBox="0 0 15 15"
+            fill="none"
+            class="stroke-n-blue-text"
+            xmlns="http://www.w3.org/2000/svg"
+          >
+            <path
+              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
+              stroke-width="1.333"
+              stroke-linecap="round"
+              stroke-linejoin="round"
+            />
+          </svg>
+        </template>
+      </Button>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/template-preview/TemplatePreview.story.vue

@@ -0,0 +1,322 @@
+<script setup>
+import TemplatePreview from './TemplatePreview.vue';
+
+// Sample template data from the JSON files
+const whatsAppTemplates = {
+  greet: {
+    id: '997298832221901',
+    name: 'greet',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        text: 'Hey {{customer_name}} how may I help you?',
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'John',
+              param_name: 'customer_name',
+            },
+          ],
+        },
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+
+  eventInvitation: {
+    id: '1381151706284063',
+    name: 'event_invitation_static',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        text: "You're invited to {{event_name}} at {{location}}, Join us for an amazing experience!",
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'F1',
+              param_name: 'event_name',
+            },
+            {
+              example: 'Dubai',
+              param_name: 'location',
+            },
+          ],
+        },
+      },
+      {
+        type: 'BUTTONS',
+        buttons: [
+          {
+            url: 'https://events.example.com/register',
+            text: 'Visit website',
+            type: 'URL',
+          },
+          {
+            url: 'https://maps.app.goo.gl/YoWAzRj1GDuxs6qz8',
+            text: 'Get Directions',
+            type: 'URL',
+          },
+        ],
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+
+  orderConfirmation: {
+    id: '1106685194739985',
+    name: 'order_confirmation',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        type: 'HEADER',
+        format: 'IMAGE',
+        example: {
+          header_handle: [
+            'https://scontent.whatsapp.net/v/t61.29466-34/518466505_1106685198073318_3569250580697484416_n.jpg',
+          ],
+        },
+      },
+      {
+        text: 'Hi your order {{1}} is confirmed. Please wait for further updates',
+        type: 'BODY',
+        example: {
+          body_text: [['blue canvas shoes']],
+        },
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'POSITIONAL',
+  },
+
+  discountCoupon: {
+    id: '1469258364071127',
+    name: 'discount_coupon',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        text: '🎉 Special offer for you! Get {{discount_percentage}}% off your next purchase. Use the code below at checkout',
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: '30',
+              param_name: 'discount_percentage',
+            },
+          ],
+        },
+      },
+      {
+        type: 'BUTTONS',
+        buttons: [
+          {
+            text: 'Copy offer code',
+            type: 'COPY_CODE',
+            example: ['SAVE30OFF'],
+          },
+        ],
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+
+  trainingVideo: {
+    id: '1023596726651144',
+    name: 'training_video',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        type: 'HEADER',
+        format: 'VIDEO',
+        example: {
+          header_handle: [
+            'https://scontent.whatsapp.net/v/t61.29466-34/521582686_1023596729984477_1872358575355618432_n.mp4',
+          ],
+        },
+      },
+      {
+        text: "Hi {{name}}, here's your training video. Please watch by {{date}}.",
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'john',
+              param_name: 'name',
+            },
+            {
+              example: 'July 31',
+              param_name: 'date',
+            },
+          ],
+        },
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+};
+
+const twilioTemplates = {
+  greet: {
+    body: 'Hey {{1}}, how may I help you?',
+    types: {
+      'twilio/text': {
+        body: 'Hey {{1}}, how may I help you?',
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en',
+    variables: {
+      1: 'John',
+    },
+    content_sid: 'HXee240fd3a8b5045dba057feda5173e55',
+    friendly_name: 'greet',
+    template_type: 'text',
+  },
+
+  shoeLaunch: {
+    body: '👟 Introducing our latest release — the {{1}}! Available now for just {{2}}. Be among the first to own this style. Limited stock available!',
+    types: {
+      'twilio/media': {
+        body: '👟 Introducing our latest release — the {{1}}! Available now for just {{2}}. Be among the first to own this style. Limited stock available!',
+        media: ['https://vite-five-phi.vercel.app/jordan-shoes.jpg'],
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en',
+    variables: {
+      1: 'Jordan',
+      2: '100$',
+    },
+    content_sid: 'HX4b1ff075f097ccdf7f274b6af4d7be02',
+    friendly_name: 'shoe_launch',
+    template_type: 'media',
+  },
+
+  welcomeMessage: {
+    body: 'Thanks for reaching out to us. Before we proceed, we would like to get some information from you to assist you better. To whom would you like to connect?',
+    types: {
+      'twilio/quick-reply': {
+        body: 'Thanks for reaching out to us. Before we proceed, we would like to get some information from you to assist you better. To whom would you like to connect?',
+        actions: [
+          {
+            id: 'Sales_payload',
+            title: 'Sales',
+          },
+          {
+            id: 'Support_payload',
+            title: 'Support',
+          },
+        ],
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en_US',
+    variables: {},
+    content_sid: 'HX778677f5867f96175ab4b7efb9a5bee6',
+    friendly_name: 'welcome_message_new',
+    template_type: 'quick_reply',
+  },
+};
+</script>
+
+<template>
+  <Story
+    title="Components/TemplatePreview"
+    :layout="{ type: 'grid', width: 400 }"
+  >
+    <!-- WhatsApp Text Templates -->
+    <Variant title="WhatsApp - Simple Text">
+      <TemplatePreview
+        :template="whatsAppTemplates.greet"
+        :variables="{ customer_name: 'John' }"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WhatsApp - Simple Text (No Variables)">
+      <TemplatePreview
+        :template="whatsAppTemplates.greet"
+        :variables="{}"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <!-- WhatsApp Button Templates -->
+    <Variant title="WhatsApp - Call to Action Buttons">
+      <TemplatePreview
+        :template="whatsAppTemplates.eventInvitation"
+        :variables="{ event_name: 'F1 Grand Prix', location: 'Dubai' }"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <!-- WhatsApp Media Templates -->
+    <Variant title="WhatsApp - Image Media">
+      <TemplatePreview
+        :template="whatsAppTemplates.orderConfirmation"
+        :variables="{ '1': 'Blue Canvas Shoes' }"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WhatsApp - Video Media">
+      <TemplatePreview
+        :template="whatsAppTemplates.trainingVideo"
+        :variables="{ name: 'John', date: 'July 31st' }"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <!-- WhatsApp Copy Code Templates -->
+    <Variant title="WhatsApp - Copy Code">
+      <TemplatePreview
+        :template="whatsAppTemplates.discountCoupon"
+        :variables="{ discount_percentage: '30' }"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <!-- Twilio Templates -->
+    <Variant title="Twilio - Text">
+      <TemplatePreview
+        :template="twilioTemplates.greet"
+        :variables="{ '1': 'John' }"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio - Media">
+      <TemplatePreview
+        :template="twilioTemplates.shoeLaunch"
+        :variables="{ '1': 'Air Jordan', '2': '$150' }"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio - Quick Reply">
+      <TemplatePreview
+        :template="twilioTemplates.welcomeMessage"
+        :variables="{}"
+        platform="twilio"
+      />
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/template-preview/TemplatePreview.vue

@@ -0,0 +1,120 @@
+<script setup>
+import { computed } from 'vue';
+import { TemplateNormalizer } from 'dashboard/services/TemplateNormalizer';
+
+import TextTemplate from 'dashboard/components-next/message/bubbles/Template/Text.vue';
+import CardTemplate from 'dashboard/components-next/message/bubbles/Template/Card.vue';
+import DynamicCallToActionTemplate from './DynamicCallToActionTemplate.vue';
+import DynamicMediaTemplate from './DynamicMediaTemplate.vue';
+import WhatsAppTextTemplate from './WhatsAppTextTemplate.vue';
+import DynamicQuickReplyTemplate from './DynamicQuickReplyTemplate.vue';
+
+const props = defineProps({
+  template: {
+    type: Object,
+    required: true,
+  },
+  variables: {
+    type: Object,
+    default: () => ({}),
+  },
+  platform: {
+    type: String,
+    required: true,
+    validator: value => ['whatsapp', 'twilio'].includes(value),
+  },
+});
+
+// Normalize template data and apply variables
+const processedTemplate = computed(() => {
+  const normalized =
+    props.platform === 'whatsapp'
+      ? TemplateNormalizer.normalizeWhatsApp(props.template)
+      : TemplateNormalizer.normalizeTwilio(props.template);
+
+  // Apply variable substitution to content
+  const processText = text => {
+    if (!text) return '';
+    return text.replace(/\{\{([^}]+)\}\}/g, (match, variable) => {
+      const value = props.variables[variable];
+      return value !== undefined && value !== '' ? value : `[${variable}]`;
+    });
+  };
+
+  // Extract content based on platform
+  let content = '';
+  let imageUrl = '';
+  let title = '';
+  let footer = '';
+
+  if (props.platform === 'whatsapp') {
+    // WhatsApp: get text from body component
+    content = normalized.body?.text || '';
+
+    // Get header content for media templates
+    if (normalized.header) {
+      if (
+        normalized.header.format === 'IMAGE' ||
+        normalized.header.format === 'VIDEO' ||
+        normalized.header.format === 'DOCUMENT'
+      ) {
+        imageUrl = normalized.header.example?.header_handle?.[0] || '';
+      }
+      if (normalized.header.format === 'TEXT') {
+        title = normalized.header.text || '';
+      }
+    }
+
+    // Get footer content
+    footer = normalized.footer?.text || '';
+  } else {
+    // Twilio: get body directly
+    content = normalized.body || '';
+
+    // Get media URL if available
+    if (normalized.media && normalized.media.length > 0) {
+      imageUrl = normalized.media[0];
+    }
+  }
+
+  return {
+    ...normalized,
+    content: processText(content),
+    title: processText(title),
+    footer: processText(footer),
+    image_url: imageUrl,
+    buttons: normalized.buttons || [],
+    actions: normalized.actions || [],
+  };
+});
+
+// Component selection based on template type
+const previewComponent = computed(() => {
+  const type = processedTemplate.value.type;
+
+  const componentMap = {
+    // WhatsApp components
+    'whatsapp-text': WhatsAppTextTemplate,
+    'whatsapp-text-header': WhatsAppTextTemplate,
+    'whatsapp-media-image': DynamicMediaTemplate,
+    'whatsapp-media-video': DynamicMediaTemplate,
+    'whatsapp-media-document': DynamicMediaTemplate,
+    'whatsapp-interactive': DynamicCallToActionTemplate,
+    'whatsapp-copy-code': DynamicCallToActionTemplate,
+
+    // Twilio components
+    'twilio-text': TextTemplate,
+    'twilio-media': DynamicMediaTemplate,
+    'twilio-quick-reply': DynamicQuickReplyTemplate,
+    'twilio-card': CardTemplate,
+  };
+
+  return componentMap[type] || TextTemplate;
+});
+</script>
+
+<template>
+  <div class="template-preview">
+    <component :is="previewComponent" :message="processedTemplate" />
+  </div>
+</template>

app/javascript/dashboard/components-next/template-preview/TemplatePreviewExamples.story.vue

@@ -0,0 +1,193 @@
+<script setup>
+import TemplatePreview from './TemplatePreview.vue';
+import {
+  whatsAppTemplates,
+  getWhatsAppVariables,
+} from './templates/whatsapp-templates.js';
+import { twilioTemplates } from './templates/twillio-templates.js';
+</script>
+
+<template>
+  <Story
+    title="Components/TemplatePreviewExamples"
+    :layout="{ type: 'grid', width: 400 }"
+  >
+    <!-- WhatsApp Templates -->
+    <Variant title="WA: Event Invitation (Buttons)">
+      <TemplatePreview
+        :template="whatsAppTemplates[0]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[0])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Purchase Receipt (Document)">
+      <TemplatePreview
+        :template="whatsAppTemplates[1]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[1])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Discount Coupon (Copy Code)">
+      <TemplatePreview
+        :template="whatsAppTemplates[2]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[2])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Support Callback (Phone)">
+      <TemplatePreview
+        :template="whatsAppTemplates[3]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[3])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Training Video (Video)">
+      <TemplatePreview
+        :template="whatsAppTemplates[4]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[4])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Order Confirmation (Image)">
+      <TemplatePreview
+        :template="whatsAppTemplates[5]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[5])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Product Launch (Image + Footer)">
+      <TemplatePreview
+        :template="whatsAppTemplates[6]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[6])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Technician Visit (Header + Buttons)">
+      <TemplatePreview
+        :template="whatsAppTemplates[7]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[7])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Greet (Simple Text)">
+      <TemplatePreview
+        :template="whatsAppTemplates[8]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[8])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Hello World (Header + Footer)">
+      <TemplatePreview
+        :template="whatsAppTemplates[9]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[9])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Feedback Request (Button)">
+      <TemplatePreview
+        :template="whatsAppTemplates[10]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[10])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Address Update (Header)">
+      <TemplatePreview
+        :template="whatsAppTemplates[11]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[11])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <Variant title="WA: Delivery Confirmation">
+      <TemplatePreview
+        :template="whatsAppTemplates[12]"
+        :variables="getWhatsAppVariables(whatsAppTemplates[12])"
+        platform="whatsapp"
+      />
+    </Variant>
+
+    <!-- Twilio Templates -->
+    <Variant title="Twilio: Shoe Launch (Media)">
+      <TemplatePreview
+        :template="twilioTemplates[0]"
+        :variables="twilioTemplates[0].variables"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio: Product Launch Custom Price (Media)">
+      <TemplatePreview
+        :template="twilioTemplates[1]"
+        :variables="twilioTemplates[1].variables"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio: Product Launch (Media)">
+      <TemplatePreview
+        :template="twilioTemplates[2]"
+        :variables="twilioTemplates[2].variables"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio: Greet (Text)">
+      <TemplatePreview
+        :template="twilioTemplates[3]"
+        :variables="twilioTemplates[3].variables"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio: Order Status (Text)">
+      <TemplatePreview
+        :template="twilioTemplates[4]"
+        :variables="twilioTemplates[4].variables"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio: Hello World (Text)">
+      <TemplatePreview
+        :template="twilioTemplates[5]"
+        :variables="twilioTemplates[5].variables"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio: Welcome Message New (Quick Reply)">
+      <TemplatePreview
+        :template="twilioTemplates[6]"
+        :variables="twilioTemplates[6].variables"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio: SaaS WhatsApp Question (Quick Reply)">
+      <TemplatePreview
+        :template="twilioTemplates[7]"
+        :variables="twilioTemplates[7].variables"
+        platform="twilio"
+      />
+    </Variant>
+
+    <Variant title="Twilio: Welcome Message (Quick Reply)">
+      <TemplatePreview
+        :template="twilioTemplates[8]"
+        :variables="twilioTemplates[8].variables"
+        platform="twilio"
+      />
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/template-preview/WhatsAppTextTemplate.vue

@@ -0,0 +1,29 @@
+<script setup>
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 text-n-slate-12 rounded-xl p-3 max-w-80 flex flex-col gap-2"
+  >
+    <!-- Header Text -->
+    <div v-if="message.title" class="font-bold text-base">
+      {{ message.title }}
+    </div>
+
+    <!-- Body Content -->
+    <div v-if="message.content" class="prose prose-bubble font-medium text-sm">
+      <span v-dompurify-html="message.content" />
+    </div>
+
+    <!-- Footer Text -->
+    <div v-if="message.footer" class="text-xs text-n-slate-11 opacity-70">
+      {{ message.footer }}
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/template-preview/index.js

@@ -0,0 +1,6 @@
+// Main Template Preview Component
+export { default as TemplatePreview } from './TemplatePreview.vue';
+
+// Core Services
+export { TemplateTypeDetector } from 'dashboard/services/TemplateTypeDetector';
+export { TemplateNormalizer } from 'dashboard/services/TemplateNormalizer';

app/javascript/dashboard/components-next/template-preview/templates/twillio-templates.js

@@ -0,0 +1,185 @@
+export const twilioTemplates = [
+  {
+    body: '=_ Introducing our latest release  the {{1}}! Available now for just {{2}}. Be among the first to own this style. Limited stock available!',
+    types: {
+      'twilio/media': {
+        body: '=_ Introducing our latest release  the {{1}}! Available now for just {{2}}. Be among the first to own this style. Limited stock available!',
+        media: ['https://vite-five-phi.vercel.app/jordan-shoes.jpg'],
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en',
+    variables: {
+      1: 'Jordan',
+      2: '100$',
+    },
+    content_sid: 'HX4b1ff075f097ccdf7f274b6af4d7be02',
+    friendly_name: 'shoe_launch',
+    template_type: 'media',
+  },
+  {
+    body: '=_ Introducing our latest release  the {{1}}! Available now for just {{2}}. Be among the first to own this style. Limited stock available!',
+    types: {
+      'twilio/media': {
+        body: '=_ Introducing our latest release  the {{1}}! Available now for just {{2}}. Be among the first to own this style. Limited stock available!',
+        media: ['https://vite-five-phi.vercel.app/jordan-shoes.jpg'],
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en',
+    variables: {
+      1: 'Jordan',
+      2: '400$',
+    },
+    content_sid: 'HXd5c1f8f8d68976f841c440d5e4b46c2e',
+    friendly_name: 'product_launch_custom_price',
+    template_type: 'media',
+  },
+  {
+    body: '=_ Introducing our latest release  the Nike Air Force! Available now for just $129.99',
+    types: {
+      'twilio/media': {
+        body: '=_ Introducing our latest release  the Nike Air Force! Available now for just $129.99',
+        media: ['https://vite-five-phi.vercel.app/jordan-shoes.jpg'],
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en',
+    variables: {},
+    content_sid: 'HX25f6e823f2416ca4b34254d98e916fae',
+    friendly_name: 'product_launch',
+    template_type: 'media',
+  },
+  {
+    body: 'Hey {{1}}, how may I help you?',
+    types: {
+      'twilio/text': {
+        body: 'Hey {{1}}, how may I help you?',
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en',
+    variables: {
+      1: 'John',
+    },
+    content_sid: 'HXee240fd3a8b5045dba057feda5173e55',
+    friendly_name: 'greet',
+    template_type: 'text',
+  },
+  {
+    body: "Hi {{1}} Thanks for placing an order with us. We'll let you know once your order has been processed and delivered. Your order number is {{3}}. Thanks",
+    types: {
+      'twilio/text': {
+        body: "Hi {{1}} Thanks for placing an order with us. We'll let you know once your order has been processed and delivered. Your order number is {{3}}. Thanks",
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en',
+    variables: {
+      1: 'John',
+      3: '12345',
+    },
+    content_sid: 'HX88291ef8d30d7dcd436cbb9b21c236f4',
+    friendly_name: 'order_status',
+    template_type: 'text',
+  },
+  {
+    body: 'Welcome and congratulations!! This message demonstrates your ability to send a WhatsApp message notification from the Cloud API, hosted by Meta. Thank you for taking the time to test with us.',
+    types: {
+      'twilio/text': {
+        body: 'Welcome and congratulations!! This message demonstrates your ability to send a WhatsApp message notification from the Cloud API, hosted by Meta. Thank you for taking the time to test with us.',
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en',
+    variables: {},
+    content_sid: 'HXdc6da32d489ee80f67c07d5bb0e7e390',
+    friendly_name: 'hello_world',
+    template_type: 'text',
+  },
+  {
+    body: 'Thanks for reaching out to us. Before we proceed, we would like to get some information from you to assist you better. To whom would you like to connect?',
+    types: {
+      'twilio/quick-reply': {
+        body: 'Thanks for reaching out to us. Before we proceed, we would like to get some information from you to assist you better. To whom would you like to connect?',
+        actions: [
+          {
+            id: 'Sales_payload',
+            title: 'Sales',
+          },
+          {
+            id: 'Support_payload',
+            title: 'Support',
+          },
+        ],
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en_US',
+    variables: {},
+    content_sid: 'HX778677f5867f96175ab4b7efb9a5bee6',
+    friendly_name: 'welcome_message_new',
+    template_type: 'quick_reply',
+  },
+  {
+    body: 'What type of Chatwoot installation are you using? Select "Chatwoot Cloud" if you are using app.chatwoot.com, otherwise select "Self-hosted Chatwoot".',
+    types: {
+      'twilio/quick-reply': {
+        body: 'What type of Chatwoot installation are you using? Select "Chatwoot Cloud" if you are using app.chatwoot.com, otherwise select "Self-hosted Chatwoot".',
+        actions: [
+          {
+            id: 'Chatwoot Cloud_payload',
+            title: 'Chatwoot Cloud',
+          },
+          {
+            id: 'Self-hosted Chatwoot_payload',
+            title: 'Self-hosted Chatwoot',
+          },
+        ],
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en_US',
+    variables: {},
+    content_sid: 'HX3a35e5cd76529fd91d19341deb4ef685',
+    friendly_name: 'saas_whatsapp_question',
+    template_type: 'quick_reply',
+  },
+  {
+    body: 'Thanks for reaching out to us. Happy to help. What are you looking for?',
+    types: {
+      'twilio/quick-reply': {
+        body: 'Thanks for reaching out to us. Happy to help. What are you looking for?',
+        actions: [
+          {
+            id: 'Support_payload',
+            title: 'Support',
+          },
+          {
+            id: 'Sales_payload',
+            title: 'Sales',
+          },
+          {
+            id: 'Demo_payload',
+            title: 'Demo',
+          },
+        ],
+      },
+    },
+    status: 'approved',
+    category: 'utility',
+    language: 'en_US',
+    variables: {},
+    content_sid: 'HX5d8e09f96cee2f7fb7bab223c03cb0a1',
+    friendly_name: 'welcome_message',
+    template_type: 'quick_reply',
+  },
+];

app/javascript/dashboard/components-next/template-preview/templates/whatsapp-templates.js

@@ -0,0 +1,408 @@
+export const whatsAppTemplates = [
+  {
+    id: '1381151706284063',
+    name: 'event_invitation_static',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        text: "You're invited to {{event_name}} at {{location}}, Join us for an amazing experience!",
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'F1',
+              param_name: 'event_name',
+            },
+            {
+              example: 'Dubai',
+              param_name: 'location',
+            },
+          ],
+        },
+      },
+      {
+        type: 'BUTTONS',
+        buttons: [
+          {
+            url: 'https://events.example.com/register',
+            text: 'Visit website',
+            type: 'URL',
+          },
+          {
+            url: 'https://maps.app.goo.gl/YoWAzRj1GDuxs6qz8',
+            text: 'Get Directions',
+            type: 'URL',
+          },
+        ],
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+  {
+    id: '767076159336759',
+    name: 'purchase_receipt',
+    status: 'APPROVED',
+    category: 'UTILITY',
+    language: 'en_US',
+    components: [
+      {
+        type: 'HEADER',
+        format: 'DOCUMENT',
+        example: {
+          header_handle: [
+            'https://www.w3.org/WAI/ER/tests/xhtml/testfiles/resources/pdf/dummy.pdf',
+          ],
+        },
+      },
+      {
+        text: 'Thank you for using your {{1}} card at {{2}}. Your {{3}} is attached as a PDF.',
+        type: 'BODY',
+        example: {
+          body_text: [['credit', 'CS Mutual', 'receipt']],
+        },
+      },
+    ],
+    parameter_format: 'POSITIONAL',
+  },
+  {
+    id: '1469258364071127',
+    name: 'discount_coupon',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        text: '<� Special offer for you! Get {{discount_percentage}}% off your next purchase. Use the code below at checkout',
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: '30',
+              param_name: 'discount_percentage',
+            },
+          ],
+        },
+      },
+      {
+        type: 'BUTTONS',
+        buttons: [
+          {
+            text: 'Copy offer code',
+            type: 'COPY_CODE',
+            example: ['SAVE1OFF'],
+          },
+        ],
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+  {
+    id: '1075221534579807',
+    name: 'support_callback',
+    status: 'APPROVED',
+    category: 'UTILITY',
+    language: 'en',
+    components: [
+      {
+        text: 'Hello {{name}},  our support team will call you regarding ticket # {{ticket_id}}.',
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'muhsin',
+              param_name: 'name',
+            },
+            {
+              example: '232323',
+              param_name: 'ticket_id',
+            },
+          ],
+        },
+      },
+      {
+        type: 'BUTTONS',
+        buttons: [
+          {
+            text: 'Call Support',
+            type: 'PHONE_NUMBER',
+            phone_number: '+16506677566',
+          },
+        ],
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+  {
+    id: '1023596726651144',
+    name: 'training_video',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        type: 'HEADER',
+        format: 'VIDEO',
+        example: {
+          header_handle: [
+            'https://scontent.whatsapp.net/v/t61.29466-34/521582686_1023596729984477_1872358575355618432_n.mp4',
+          ],
+        },
+      },
+      {
+        text: "Hi {{name}}, here's your training video. Please watch by{{date}}.",
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'john',
+              param_name: 'name',
+            },
+            {
+              example: 'July 31',
+              param_name: 'date',
+            },
+          ],
+        },
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+  {
+    id: '1106685194739985',
+    name: 'order_confirmation',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        type: 'HEADER',
+        format: 'IMAGE',
+        example: {
+          header_handle: ['https://vite-five-phi.vercel.app/vaporfly.png'],
+        },
+      },
+      {
+        text: 'Hi your order {{1}} is confirmed. Please wait for further updates',
+        type: 'BODY',
+        example: {
+          body_text: [['blue canvas shoes']],
+        },
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'POSITIONAL',
+  },
+  {
+    id: '1242180011253003',
+    name: 'product_launch',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        type: 'HEADER',
+        format: 'IMAGE',
+        example: {
+          header_handle: ['https://vite-five-phi.vercel.app/coat.png'],
+        },
+      },
+      {
+        text: 'New arrival! Our stunning coat now available in {{color}} color.',
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'blue',
+              param_name: 'color',
+            },
+          ],
+        },
+      },
+      {
+        text: 'Free shipping on orders over $100. Limited time offer.',
+        type: 'FOOTER',
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+  {
+    id: '1449876326175680',
+    name: 'technician_visit',
+    status: 'APPROVED',
+    category: 'UTILITY',
+    language: 'en_US',
+    components: [
+      {
+        text: 'Technician visit',
+        type: 'HEADER',
+        format: 'TEXT',
+      },
+      {
+        text: "Hi {{1}}, we're scheduling a technician visit to {{2}} on {{3}} between {{4}} and {{5}}. Please confirm if this time slot works for you.",
+        type: 'BODY',
+        example: {
+          body_text: [
+            ['John', '123 Maple St', '2025-12-31', '10:00 AM', '2:00 PM'],
+          ],
+        },
+      },
+      {
+        type: 'BUTTONS',
+        buttons: [
+          {
+            text: 'Confirm',
+            type: 'QUICK_REPLY',
+          },
+          {
+            text: 'Reschedule',
+            type: 'QUICK_REPLY',
+          },
+        ],
+      },
+    ],
+    parameter_format: 'POSITIONAL',
+  },
+  {
+    id: '997298832221901',
+    name: 'greet',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        text: 'Hey {{customer_name}} how may I help you?',
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'John',
+              param_name: 'customer_name',
+            },
+          ],
+        },
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+  {
+    id: '632315222954611',
+    name: 'hello_world',
+    status: 'APPROVED',
+    category: 'UTILITY',
+    language: 'en_US',
+    components: [
+      {
+        text: 'Hello World',
+        type: 'HEADER',
+        format: 'TEXT',
+      },
+      {
+        text: 'Welcome and congratulations!! This message demonstrates your ability to send a WhatsApp message notification from the Cloud API, hosted by Meta. Thank you for taking the time to test with us.',
+        type: 'BODY',
+      },
+      {
+        text: 'WhatsApp Business Platform sample message',
+        type: 'FOOTER',
+      },
+    ],
+    parameter_format: 'POSITIONAL',
+  },
+  {
+    id: '787864066907971',
+    name: 'feedback_request',
+    status: 'APPROVED',
+    category: 'MARKETING',
+    language: 'en',
+    components: [
+      {
+        text: "Hey {{name}}, how was your experience with Puma? We'd love your feedback!",
+        type: 'BODY',
+        example: {
+          body_text_named_params: [
+            {
+              example: 'muhsin',
+              param_name: 'name',
+            },
+          ],
+        },
+      },
+      {
+        type: 'BUTTONS',
+        buttons: [
+          {
+            url: 'https://feedback.example.com/survey',
+            text: 'Leave Feedback',
+            type: 'URL',
+          },
+        ],
+      },
+    ],
+    sub_category: 'CUSTOM',
+    parameter_format: 'NAMED',
+  },
+  {
+    id: '1938057163677205',
+    name: 'address_update',
+    status: 'APPROVED',
+    category: 'UTILITY',
+    language: 'en_US',
+    components: [
+      {
+        text: 'Address update',
+        type: 'HEADER',
+        format: 'TEXT',
+      },
+      {
+        text: 'Hi {{1}}, your delivery address has been successfully updated to {{2}}. Contact {{3}} for any inquiries.',
+        type: 'BODY',
+        example: {
+          body_text: [['John', '123 Main St', 'support@telco.com']],
+        },
+      },
+    ],
+    parameter_format: 'POSITIONAL',
+  },
+  {
+    id: '1644094842949394',
+    name: 'delivery_confirmation',
+    status: 'APPROVED',
+    category: 'UTILITY',
+    language: 'en_US',
+    components: [
+      {
+        text: '{{1}}, your order was successfully delivered on {{2}}.\\n\\nThank you for your purchase.\\n',
+        type: 'BODY',
+        example: {
+          body_text: [['John', 'Jan 1, 2024']],
+        },
+      },
+    ],
+    parameter_format: 'POSITIONAL',
+  },
+];
+
+// Helper function to get variable values from examples
+export const getWhatsAppVariables = template => {
+  const variables = {};
+  template.components?.forEach(component => {
+    if (component.example?.body_text_named_params) {
+      component.example.body_text_named_params.forEach(param => {
+        variables[param.param_name] = param.example;
+      });
+    }
+    if (component.example?.body_text) {
+      component.example.body_text[0]?.forEach((value, index) => {
+        variables[(index + 1).toString()] = value;
+      });
+    }
+  });
+  return variables;
+};

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -118,6 +118,14 @@ export default {
       type: String,
       default: '',
     },
+    showQuotedReplyToggle: {
+      type: Boolean,
+      default: false,
+    },
+    quotedReplyEnabled: {
+      type: Boolean,
+      default: false,
+    },
   },
   emits: [
     'replaceText',
@@ -125,6 +133,7 @@ export default {
     'toggleEditor',
     'selectWhatsappTemplate',
     'selectContentTemplate',
+    'toggleQuotedReply',
   ],
   setup() {
     const { setSignatureFlagForInbox, fetchSignatureFlagFromUISettings } =
@@ -249,6 +258,11 @@ export default {
     isFetchingAppIntegrations() {
       return this.uiFlags.isFetching;
     },
+    quotedReplyToggleTooltip() {
+      return this.quotedReplyEnabled
+        ? this.$t('CONVERSATION.REPLYBOX.QUOTED_REPLY.DISABLE_TOOLTIP')
+        : this.$t('CONVERSATION.REPLYBOX.QUOTED_REPLY.ENABLE_TOOLTIP');
+    },
   },
   mounted() {
     ActiveStorage.start();
@@ -339,6 +353,16 @@ export default {
         sm
         @click="toggleMessageSignature"
       />
+      <NextButton
+        v-if="showQuotedReplyToggle"
+        v-tooltip.top-end="quotedReplyToggleTooltip"
+        icon="i-ph-quotes"
+        :variant="quotedReplyEnabled ? 'solid' : 'faded'"
+        color="slate"
+        sm
+        :aria-pressed="quotedReplyEnabled"
+        @click="$emit('toggleQuotedReply')"
+      />
       <NextButton
         v-if="enableWhatsAppTemplates"
         v-tooltip.top-end="$t('CONVERSATION.FOOTER.WHATSAPP_TEMPLATES')"

app/javascript/dashboard/components/widgets/conversation/QuotedEmailPreview.vue

@@ -0,0 +1,76 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+import { useI18n } from 'vue-i18n';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  quotedEmailText: {
+    type: String,
+    required: true,
+  },
+  previewText: {
+    type: String,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['toggle']);
+
+const { t } = useI18n();
+const { formatMessage } = useMessageFormatter();
+
+const isExpanded = ref(false);
+
+const formattedQuotedEmailText = computed(() => {
+  if (!props.quotedEmailText) {
+    return '';
+  }
+  return formatMessage(props.quotedEmailText, false, false, true);
+});
+
+const toggleExpand = () => {
+  isExpanded.value = !isExpanded.value;
+};
+</script>
+
+<template>
+  <div class="mt-2">
+    <div
+      class="relative rounded-md px-3 py-2 text-xs text-n-slate-12 bg-n-slate-3 dark:bg-n-solid-3"
+    >
+      <div class="absolute top-2 right-2 z-10 flex items-center gap-1">
+        <NextButton
+          v-tooltip="
+            isExpanded
+              ? t('CONVERSATION.REPLYBOX.QUOTED_REPLY.COLLAPSE')
+              : t('CONVERSATION.REPLYBOX.QUOTED_REPLY.EXPAND')
+          "
+          ghost
+          slate
+          xs
+          :icon="isExpanded ? 'i-lucide-minimize' : 'i-lucide-maximize'"
+          @click="toggleExpand"
+        />
+        <NextButton
+          v-tooltip="t('CONVERSATION.REPLYBOX.QUOTED_REPLY.REMOVE_PREVIEW')"
+          ghost
+          slate
+          xs
+          icon="i-lucide-x"
+          @click="emit('toggle')"
+        />
+      </div>
+      <div
+        v-dompurify-html="formattedQuotedEmailText"
+        class="w-full max-w-none break-words prose prose-sm dark:prose-invert cursor-pointer ltr:pr-8 rtl:pl-8"
+        :class="{
+          'line-clamp-1': !isExpanded,
+          'max-h-60 overflow-y-auto': isExpanded,
+        }"
+        :title="previewText"
+        @click="toggleExpand"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -5,6 +5,7 @@ import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useTrack } from 'dashboard/composables';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 import CannedResponse from './CannedResponse.vue';
 import ReplyToMessage from './ReplyToMessage.vue';
@@ -16,6 +17,7 @@ import ReplyBottomPanel from 'dashboard/components/widgets/WootWriter/ReplyBotto
 import ArticleSearchPopover from 'dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue';
 import MessageSignatureMissingAlert from './MessageSignatureMissingAlert.vue';
 import ReplyBoxBanner from './ReplyBoxBanner.vue';
+import QuotedEmailPreview from './QuotedEmailPreview.vue';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 import AudioRecorder from 'dashboard/components/widgets/WootWriter/AudioRecorder.vue';
@@ -32,6 +34,12 @@ import { MESSAGE_MAX_LENGTH } from 'shared/helpers/MessageTypeHelper';
 import inboxMixin, { INBOX_FEATURES } from 'shared/mixins/inboxMixin';
 import { trimContent, debounce, getRecipients } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
+import {
+  extractQuotedEmailText,
+  buildQuotedEmailHeader,
+  truncatePreviewText,
+  appendQuotedTextToMessage,
+} from 'dashboard/helper/quotedEmailHelper';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import fileUploadMixin from 'dashboard/mixins/fileUploadMixin';
 import {
@@ -65,6 +73,7 @@ export default {
     ContentTemplates,
     WhatsappTemplates,
     WootMessageEditor,
+    QuotedEmailPreview,
   },
   mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
   props: {
@@ -80,6 +89,8 @@ export default {
       updateUISettings,
       isEditorHotKeyEnabled,
       fetchSignatureFlagFromUISettings,
+      setQuotedReplyFlagForInbox,
+      fetchQuotedReplyFlagFromUISettings,
     } = useUISettings();
 
     const replyEditor = useTemplateRef('replyEditor');
@@ -89,6 +100,8 @@ export default {
       updateUISettings,
       isEditorHotKeyEnabled,
       fetchSignatureFlagFromUISettings,
+      setQuotedReplyFlagForInbox,
+      fetchQuotedReplyFlagFromUISettings,
       replyEditor,
     };
   },
@@ -130,6 +143,8 @@ export default {
       currentUser: 'getCurrentUser',
       lastEmail: 'getLastEmailInSelectedChat',
       globalConfig: 'globalConfig/get',
+      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
     currentContact() {
       return this.$store.getters['contacts/getContact'](
@@ -367,6 +382,51 @@ export default {
       const { slug = '' } = portal;
       return slug;
     },
+    isQuotedEmailReplyEnabled() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.QUOTED_EMAIL_REPLY
+      );
+    },
+    quotedReplyPreference() {
+      if (!this.isAnEmailChannel || !this.isQuotedEmailReplyEnabled) {
+        return false;
+      }
+
+      return !!this.fetchQuotedReplyFlagFromUISettings(this.channelType);
+    },
+    lastEmailWithQuotedContent() {
+      if (!this.isAnEmailChannel) {
+        return null;
+      }
+
+      const lastEmail = this.lastEmail;
+      if (!lastEmail || lastEmail.private) {
+        return null;
+      }
+
+      return lastEmail;
+    },
+    quotedEmailText() {
+      return extractQuotedEmailText(this.lastEmailWithQuotedContent);
+    },
+    quotedEmailPreviewText() {
+      return truncatePreviewText(this.quotedEmailText, 80);
+    },
+    shouldShowQuotedReplyToggle() {
+      return (
+        this.isAnEmailChannel &&
+        !this.isOnPrivateNote &&
+        this.isQuotedEmailReplyEnabled
+      );
+    },
+    shouldShowQuotedPreview() {
+      return (
+        this.shouldShowQuotedReplyToggle &&
+        this.quotedReplyPreference &&
+        !!this.quotedEmailText
+      );
+    },
   },
   watch: {
     currentChat(conversation, oldConversation) {
@@ -516,6 +576,36 @@ export default {
         );
       }
     },
+    toggleQuotedReply() {
+      if (!this.isAnEmailChannel) {
+        return;
+      }
+
+      const nextValue = !this.quotedReplyPreference;
+      this.setQuotedReplyFlagForInbox(this.channelType, nextValue);
+    },
+    shouldIncludeQuotedEmail() {
+      return (
+        this.isQuotedEmailReplyEnabled &&
+        this.quotedReplyPreference &&
+        this.shouldShowQuotedReplyToggle &&
+        !!this.quotedEmailText
+      );
+    },
+    getMessageWithQuotedEmailText(message) {
+      if (!this.shouldIncludeQuotedEmail()) {
+        return message;
+      }
+
+      const quotedText = this.quotedEmailText || '';
+      const header = buildQuotedEmailHeader(
+        this.lastEmailWithQuotedContent,
+        this.currentContact,
+        this.inbox
+      );
+
+      return appendQuotedTextToMessage(message, quotedText, header);
+    },
     resetRecorderAndClearAttachments() {
       // Reset audio recorder UI state
       this.resetAudioRecorderInput();
@@ -965,9 +1055,11 @@ export default {
       return multipleMessagePayload;
     },
     getMessagePayload(message) {
+      const messageWithQuote = this.getMessageWithQuotedEmailText(message);
+
       let messagePayload = {
         conversationId: this.currentChat.id,
-        message,
+        message: messageWithQuote,
         private: this.isPrivate,
         sender: this.sender,
       };
@@ -995,7 +1087,6 @@ export default {
       if (this.toEmails && !this.isOnPrivateNote) {
         messagePayload.toEmails = this.toEmails;
       }
-
       return messagePayload;
     },
     setCcEmails(value) {
@@ -1160,6 +1251,12 @@ export default {
         @toggle-variables-menu="toggleVariablesMenu"
         @clear-selection="clearEditorSelection"
       />
+      <QuotedEmailPreview
+        v-if="shouldShowQuotedPreview"
+        :quoted-email-text="quotedEmailText"
+        :preview-text="quotedEmailPreviewText"
+        @toggle="toggleQuotedReply"
+      />
     </div>
     <div
       v-if="hasAttachments && !showAudioRecorderEditor"
@@ -1195,6 +1292,8 @@ export default {
       :show-editor-toggle="isAPIInbox && !isOnPrivateNote"
       :show-emoji-picker="showEmojiPicker"
       :show-file-upload="showFileUpload"
+      :show-quoted-reply-toggle="shouldShowQuotedReplyToggle"
+      :quoted-reply-enabled="quotedReplyPreference"
       :toggle-audio-recorder-play-pause="toggleAudioRecorderPlayPause"
       :toggle-audio-recorder="toggleAudioRecorder"
       :toggle-emoji-picker="toggleEmojiPicker"
@@ -1206,6 +1305,7 @@ export default {
       @toggle-editor="toggleRichContentEditor"
       @replace-text="replaceText"
       @toggle-insert-article="toggleInsertArticle"
+      @toggle-quoted-reply="toggleQuotedReply"
     />
     <WhatsappTemplates
       :inbox-id="inbox.id"

app/javascript/dashboard/composables/spec/useUISettings.spec.js

@@ -13,6 +13,7 @@ const getUISettingsMock = ref({
   conversation_sidebar_items_order: DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
   contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
   editor_message_key: 'enter',
+  channel_email_quoted_reply_enabled: true,
 });
 
 vi.mock('dashboard/composables/store', () => ({
@@ -37,6 +38,7 @@ describe('useUISettings', () => {
         DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
       contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
       editor_message_key: 'enter',
+      channel_email_quoted_reply_enabled: true,
     });
   });
 
@@ -51,6 +53,7 @@ describe('useUISettings', () => {
           DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
         contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
         editor_message_key: 'enter',
+        channel_email_quoted_reply_enabled: true,
       },
     });
   });
@@ -65,6 +68,7 @@ describe('useUISettings', () => {
           DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
         contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
         editor_message_key: 'enter',
+        channel_email_quoted_reply_enabled: true,
       },
     });
   });
@@ -100,6 +104,7 @@ describe('useUISettings', () => {
         contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
         email_signature_enabled: true,
         editor_message_key: 'enter',
+        channel_email_quoted_reply_enabled: true,
       },
     });
   });
@@ -109,6 +114,26 @@ describe('useUISettings', () => {
     expect(fetchSignatureFlagFromUISettings('email')).toBe(undefined);
   });
 
+  it('sets quoted reply flag for inbox correctly', () => {
+    const { setQuotedReplyFlagForInbox } = useUISettings();
+    setQuotedReplyFlagForInbox('Channel::Email', false);
+    expect(mockDispatch).toHaveBeenCalledWith('updateUISettings', {
+      uiSettings: {
+        is_ct_labels_open: true,
+        conversation_sidebar_items_order:
+          DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
+        contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
+        editor_message_key: 'enter',
+        channel_email_quoted_reply_enabled: false,
+      },
+    });
+  });
+
+  it('fetches quoted reply flag from UI settings correctly', () => {
+    const { fetchQuotedReplyFlagFromUISettings } = useUISettings();
+    expect(fetchQuotedReplyFlagFromUISettings('Channel::Email')).toBe(true);
+  });
+
   it('returns correct value for isEditorHotKeyEnabled when editor_message_key is configured', () => {
     getUISettingsMock.value.enter_to_send_enabled = false;
     const { isEditorHotKeyEnabled } = useUISettings();

app/javascript/dashboard/composables/useUISettings.js

@@ -87,6 +87,13 @@ const setSignatureFlagForInbox = (channelType, value, updateUISettings) => {
   updateUISettings({ [`${slugifiedChannel}_signature_enabled`]: value });
 };
 
+const setQuotedReplyFlagForInbox = (channelType, value, updateUISettings) => {
+  if (!channelType) return;
+
+  const slugifiedChannel = slugifyChannel(channelType);
+  updateUISettings({ [`${slugifiedChannel}_quoted_reply_enabled`]: value });
+};
+
 /**
  * Fetches the signature flag for a specific channel type from UI settings.
  * @param {string} channelType - The type of the channel.
@@ -100,6 +107,13 @@ const fetchSignatureFlagFromUISettings = (channelType, uiSettings) => {
   return uiSettings.value[`${slugifiedChannel}_signature_enabled`];
 };
 
+const fetchQuotedReplyFlagFromUISettings = (channelType, uiSettings) => {
+  if (!channelType) return false;
+
+  const slugifiedChannel = slugifyChannel(channelType);
+  return uiSettings.value[`${slugifiedChannel}_quoted_reply_enabled`];
+};
+
 /**
  * Checks if a specific editor hotkey is enabled.
  * @param {string} key - The key to check.
@@ -147,6 +161,10 @@ export function useUISettings() {
       setSignatureFlagForInbox(channelType, value, updateUISettings),
     fetchSignatureFlagFromUISettings: channelType =>
       fetchSignatureFlagFromUISettings(channelType, uiSettings),
+    setQuotedReplyFlagForInbox: (channelType, value) =>
+      setQuotedReplyFlagForInbox(channelType, value, updateUISettings),
+    fetchQuotedReplyFlagFromUISettings: channelType =>
+      fetchQuotedReplyFlagFromUISettings(channelType, uiSettings),
     isEditorHotKeyEnabled: key => isEditorHotKeyEnabled(key, uiSettings),
   };
 }

app/javascript/dashboard/featureFlags.js

@@ -40,6 +40,7 @@ export const FEATURE_FLAGS = {
   CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
   CAPTAIN_V2: 'captain_integration_v2',
   SAML: 'saml',
+  QUOTED_EMAIL_REPLY: 'quoted_email_reply',
 };
 
 export const PREMIUM_FEATURES = [
@@ -48,6 +49,5 @@ export const PREMIUM_FEATURES = [
   FEATURE_FLAGS.CUSTOM_ROLES,
   FEATURE_FLAGS.AUDIT_LOGS,
   FEATURE_FLAGS.HELP_CENTER,
-  FEATURE_FLAGS.CAPTAIN_V2,
   FEATURE_FLAGS.SAML,
 ];

app/javascript/dashboard/helper/emailQuoteExtractor.js

@@ -10,6 +10,8 @@ const QUOTE_INDICATORS = [
   '[class*="Quote"]',
 ];
 
+const BLOCKQUOTE_FALLBACK_SELECTOR = 'blockquote';
+
 // Regex patterns for quote identification
 const QUOTE_PATTERNS = [
   /On .* wrote:/i,
@@ -36,6 +38,8 @@ export class EmailQuoteExtractor {
       });
     });
 
+    this.removeTrailingBlockquote(tempDiv);
+
     // Remove text-based quotes
     const textNodeQuotes = this.findTextNodeQuotes(tempDiv);
     textNodeQuotes.forEach(el => {
@@ -62,6 +66,10 @@ export class EmailQuoteExtractor {
       }
     }
 
+    if (this.findTrailingBlockquote(tempDiv)) {
+      return true;
+    }
+
     // Check for text-based quotes
     const textNodeQuotes = this.findTextNodeQuotes(tempDiv);
     return textNodeQuotes.length > 0;
@@ -123,4 +131,26 @@ export class EmailQuoteExtractor {
 
     return null;
   }
+
+  /**
+   * Remove fallback blockquote if it is the last top-level element.
+   * @param {Element} rootElement - Root element containing the HTML
+   */
+  static removeTrailingBlockquote(rootElement) {
+    const trailingBlockquote = this.findTrailingBlockquote(rootElement);
+    trailingBlockquote?.remove();
+  }
+
+  /**
+   * Locate a fallback blockquote that is the last top-level element.
+   * @param {Element} rootElement - Root element containing the HTML
+   * @returns {Element|null} The trailing blockquote element if present
+   */
+  static findTrailingBlockquote(rootElement) {
+    const lastElement = rootElement.lastElementChild;
+    if (lastElement?.matches?.(BLOCKQUOTE_FALLBACK_SELECTOR)) {
+      return lastElement;
+    }
+    return null;
+  }
 }

app/javascript/dashboard/helper/quotedEmailHelper.js

@@ -0,0 +1,332 @@
+import { format, parseISO, isValid as isValidDate } from 'date-fns';
+
+/**
+ * Extracts plain text from HTML content
+ * @param {string} html - HTML content to convert
+ * @returns {string} Plain text content
+ */
+export const extractPlainTextFromHtml = html => {
+  if (!html) {
+    return '';
+  }
+  if (typeof document === 'undefined') {
+    return html.replace(/<[^>]*>/g, ' ');
+  }
+  const tempDiv = document.createElement('div');
+  tempDiv.innerHTML = html;
+  return tempDiv.textContent || tempDiv.innerText || '';
+};
+
+/**
+ * Extracts sender name from email message
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} contact - Contact object
+ * @returns {string} Sender name
+ */
+export const getEmailSenderName = (lastEmail, contact) => {
+  const senderName = lastEmail?.sender?.name;
+  if (senderName && senderName.trim()) {
+    return senderName.trim();
+  }
+
+  const contactName = contact?.name;
+  return contactName && contactName.trim() ? contactName.trim() : '';
+};
+
+/**
+ * Extracts sender email from email message
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} contact - Contact object
+ * @returns {string} Sender email address
+ */
+export const getEmailSenderEmail = (lastEmail, contact) => {
+  const senderEmail = lastEmail?.sender?.email;
+  if (senderEmail && senderEmail.trim()) {
+    return senderEmail.trim();
+  }
+
+  const contentAttributes =
+    lastEmail?.contentAttributes || lastEmail?.content_attributes || {};
+  const emailMeta = contentAttributes.email || {};
+
+  if (Array.isArray(emailMeta.from) && emailMeta.from.length > 0) {
+    const fromAddress = emailMeta.from[0];
+    if (fromAddress && fromAddress.trim()) {
+      return fromAddress.trim();
+    }
+  }
+
+  const contactEmail = contact?.email;
+  return contactEmail && contactEmail.trim() ? contactEmail.trim() : '';
+};
+
+/**
+ * Extracts date from email message
+ * @param {Object} lastEmail - Last email message object
+ * @returns {Date|null} Email date
+ */
+export const getEmailDate = lastEmail => {
+  const contentAttributes =
+    lastEmail?.contentAttributes || lastEmail?.content_attributes || {};
+  const emailMeta = contentAttributes.email || {};
+
+  if (emailMeta.date) {
+    const parsedDate = parseISO(emailMeta.date);
+    if (isValidDate(parsedDate)) {
+      return parsedDate;
+    }
+  }
+
+  const createdAt = lastEmail?.created_at;
+  if (createdAt) {
+    const timestamp = Number(createdAt);
+    if (!Number.isNaN(timestamp)) {
+      const milliseconds = timestamp > 1e12 ? timestamp : timestamp * 1000;
+      const derivedDate = new Date(milliseconds);
+      if (!Number.isNaN(derivedDate.getTime())) {
+        return derivedDate;
+      }
+    }
+  }
+
+  return null;
+};
+
+/**
+ * Formats date for quoted email header
+ * @param {Date} date - Date to format
+ * @returns {string} Formatted date string
+ */
+export const formatQuotedEmailDate = date => {
+  try {
+    return format(date, "EEE, MMM d, yyyy 'at' p");
+  } catch (error) {
+    const fallbackDate = new Date(date);
+    if (!Number.isNaN(fallbackDate.getTime())) {
+      return format(fallbackDate, "EEE, MMM d, yyyy 'at' p");
+    }
+  }
+
+  return '';
+};
+
+/**
+ * Extracts inbox email address from last email message
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} inbox - Inbox object
+ * @returns {string} Inbox email address
+ */
+export const getInboxEmail = (lastEmail, inbox) => {
+  const contentAttributes =
+    lastEmail?.contentAttributes || lastEmail?.content_attributes || {};
+  const emailMeta = contentAttributes.email || {};
+
+  if (Array.isArray(emailMeta.to) && emailMeta.to.length > 0) {
+    const toAddress = emailMeta.to[0];
+    if (toAddress && toAddress.trim()) {
+      return toAddress.trim();
+    }
+  }
+
+  const inboxEmail = inbox?.email;
+  return inboxEmail && inboxEmail.trim() ? inboxEmail.trim() : '';
+};
+
+/**
+ * Builds quoted email header from contact (for incoming messages)
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} contact - Contact object
+ * @returns {string} Formatted header string
+ */
+export const buildQuotedEmailHeaderFromContact = (lastEmail, contact) => {
+  if (!lastEmail) {
+    return '';
+  }
+
+  const quotedDate = getEmailDate(lastEmail);
+  const senderEmail = getEmailSenderEmail(lastEmail, contact);
+
+  if (!quotedDate || !senderEmail) {
+    return '';
+  }
+
+  const formattedDate = formatQuotedEmailDate(quotedDate);
+  if (!formattedDate) {
+    return '';
+  }
+
+  const senderName = getEmailSenderName(lastEmail, contact);
+  const hasName = !!senderName;
+  const contactLabel = hasName
+    ? `${senderName} <${senderEmail}>`
+    : `<${senderEmail}>`;
+
+  return `On ${formattedDate} ${contactLabel} wrote:`;
+};
+
+/**
+ * Builds quoted email header from inbox (for outgoing messages)
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} inbox - Inbox object
+ * @returns {string} Formatted header string
+ */
+export const buildQuotedEmailHeaderFromInbox = (lastEmail, inbox) => {
+  if (!lastEmail) {
+    return '';
+  }
+
+  const quotedDate = getEmailDate(lastEmail);
+  const inboxEmail = getInboxEmail(lastEmail, inbox);
+
+  if (!quotedDate || !inboxEmail) {
+    return '';
+  }
+
+  const formattedDate = formatQuotedEmailDate(quotedDate);
+  if (!formattedDate) {
+    return '';
+  }
+
+  const inboxName = inbox?.name;
+  const hasName = !!inboxName;
+  const inboxLabel = hasName
+    ? `${inboxName} <${inboxEmail}>`
+    : `<${inboxEmail}>`;
+
+  return `On ${formattedDate} ${inboxLabel} wrote:`;
+};
+
+/**
+ * Builds quoted email header based on message type
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} contact - Contact object
+ * @param {Object} inbox - Inbox object
+ * @returns {string} Formatted header string
+ */
+export const buildQuotedEmailHeader = (lastEmail, contact, inbox) => {
+  if (!lastEmail) {
+    return '';
+  }
+
+  // MESSAGE_TYPE.OUTGOING = 1, MESSAGE_TYPE.INCOMING = 0
+  const isOutgoing = lastEmail.message_type === 1;
+
+  if (isOutgoing) {
+    return buildQuotedEmailHeaderFromInbox(lastEmail, inbox);
+  }
+
+  return buildQuotedEmailHeaderFromContact(lastEmail, contact);
+};
+
+/**
+ * Formats text as markdown blockquote
+ * @param {string} text - Text to format
+ * @param {string} header - Optional header to prepend
+ * @returns {string} Formatted blockquote
+ */
+export const formatQuotedTextAsBlockquote = (text, header = '') => {
+  const normalizedLines = text
+    ? String(text).replace(/\r\n/g, '\n').split('\n')
+    : [];
+
+  if (!header && !normalizedLines.length) {
+    return '';
+  }
+
+  const quotedLines = [];
+
+  if (header) {
+    quotedLines.push(`> ${header}`);
+    quotedLines.push('>');
+  }
+
+  normalizedLines.forEach(line => {
+    const trimmedLine = line.trimEnd();
+    quotedLines.push(trimmedLine ? `> ${trimmedLine}` : '>');
+  });
+
+  return quotedLines.join('\n');
+};
+
+/**
+ * Extracts quoted email text from last email message
+ * @param {Object} lastEmail - Last email message object
+ * @returns {string} Quoted email text
+ */
+export const extractQuotedEmailText = lastEmail => {
+  if (!lastEmail) {
+    return '';
+  }
+
+  const contentAttributes =
+    lastEmail.contentAttributes || lastEmail.content_attributes || {};
+  const emailContent = contentAttributes.email || {};
+  const textContent = emailContent.textContent || emailContent.text_content;
+
+  if (textContent?.reply) {
+    return textContent.reply;
+  }
+  if (textContent?.full) {
+    return textContent.full;
+  }
+
+  const htmlContent = emailContent.htmlContent || emailContent.html_content;
+  if (htmlContent?.reply) {
+    return extractPlainTextFromHtml(htmlContent.reply);
+  }
+  if (htmlContent?.full) {
+    return extractPlainTextFromHtml(htmlContent.full);
+  }
+
+  const fallbackContent =
+    lastEmail.content || lastEmail.processed_message_content || '';
+
+  return fallbackContent;
+};
+
+/**
+ * Truncates text for preview display
+ * @param {string} text - Text to truncate
+ * @param {number} maxLength - Maximum length (default: 80)
+ * @returns {string} Truncated text
+ */
+export const truncatePreviewText = (text, maxLength = 80) => {
+  const preview = text.trim().replace(/\s+/g, ' ');
+  if (!preview) {
+    return '';
+  }
+
+  if (preview.length <= maxLength) {
+    return preview;
+  }
+  return `${preview.slice(0, maxLength - 3)}...`;
+};
+
+/**
+ * Appends quoted text to message
+ * @param {string} message - Original message
+ * @param {string} quotedText - Text to quote
+ * @param {string} header - Quote header
+ * @returns {string} Message with quoted text appended
+ */
+export const appendQuotedTextToMessage = (message, quotedText, header) => {
+  const baseMessage = message ? String(message) : '';
+  const quotedBlock = formatQuotedTextAsBlockquote(quotedText, header);
+
+  if (!quotedBlock) {
+    return baseMessage;
+  }
+
+  if (!baseMessage) {
+    return quotedBlock;
+  }
+
+  let separator = '\n\n';
+  if (baseMessage.endsWith('\n\n')) {
+    separator = '';
+  } else if (baseMessage.endsWith('\n')) {
+    separator = '\n';
+  }
+
+  return `${baseMessage}${separator}${quotedBlock}`;
+};

app/javascript/dashboard/helper/specs/emailQuoteExtractor.spec.js

@@ -0,0 +1,99 @@
+import { describe, it, expect } from 'vitest';
+import { EmailQuoteExtractor } from '../emailQuoteExtractor.js';
+
+const SAMPLE_EMAIL_HTML = `
+<p>method</p>
+<blockquote>
+<p>On Mon, Sep 29, 2025 at 5:18 PM John <a href="mailto:shivam@chatwoot.com">shivam@chatwoot.com</a> wrote:</p>
+<p>Hi</p>
+<blockquote>
+<p>On Mon, Sep 29, 2025 at 5:17 PM Shivam Mishra <a href="mailto:shivam@chatwoot.com">shivam@chatwoot.com</a> wrote:</p>
+<p>Yes, it is.</p>
+<p>On Mon, Sep 29, 2025 at 5:16 PM John from Shaneforwoot &lt; shaneforwoot@gmail.com&gt; wrote:</p>
+<blockquote>
+<p>Hey</p>
+<p>On Mon, Sep 29, 2025 at 4:59 PM John shivam@chatwoot.com wrote:</p>
+<p>This is another quoted quoted text reply</p>
+<p>This is nice</p>
+<p>On Mon, Sep 29, 2025 at 4:21 PM John from Shaneforwoot &lt; &gt; shaneforwoot@gmail.com&gt; wrote:</p>
+<p>Hey there, this is a reply from Chatwoot, notice the quoted text</p>
+<p>Hey there</p>
+<p>This is an email text, enjoy reading this</p>
+<p>-- Shivam Mishra, Chatwoot</p>
+</blockquote>
+</blockquote>
+</blockquote>
+`;
+
+const EMAIL_WITH_SIGNATURE = `
+<p>Latest reply here.</p>
+<p>Thanks,</p>
+<p>Jane Doe</p>
+<blockquote>
+  <p>On Mon, Sep 22, Someone wrote:</p>
+  <p>Previous reply content</p>
+</blockquote>
+`;
+
+const EMAIL_WITH_FOLLOW_UP_CONTENT = `
+<blockquote>
+  <p>Inline quote that should stay</p>
+</blockquote>
+<p>Internal note follows</p>
+<p>Regards,</p>
+`;
+
+describe('EmailQuoteExtractor', () => {
+  it('removes blockquote-based quotes from the email body', () => {
+    const cleanedHtml = EmailQuoteExtractor.extractQuotes(SAMPLE_EMAIL_HTML);
+
+    const container = document.createElement('div');
+    container.innerHTML = cleanedHtml;
+
+    expect(container.querySelectorAll('blockquote').length).toBe(0);
+    expect(container.textContent?.trim()).toBe('method');
+    expect(container.textContent).not.toContain(
+      'On Mon, Sep 29, 2025 at 5:18 PM'
+    );
+  });
+
+  it('keeps blockquote fallback when it is not the last top-level element', () => {
+    const cleanedHtml = EmailQuoteExtractor.extractQuotes(
+      EMAIL_WITH_FOLLOW_UP_CONTENT
+    );
+
+    const container = document.createElement('div');
+    container.innerHTML = cleanedHtml;
+
+    expect(container.querySelector('blockquote')).not.toBeNull();
+    expect(container.lastElementChild?.tagName).toBe('P');
+  });
+
+  it('detects quote indicators in nested blockquotes', () => {
+    const result = EmailQuoteExtractor.hasQuotes(SAMPLE_EMAIL_HTML);
+    expect(result).toBe(true);
+  });
+
+  it('does not flag blockquotes that are followed by other elements', () => {
+    expect(EmailQuoteExtractor.hasQuotes(EMAIL_WITH_FOLLOW_UP_CONTENT)).toBe(
+      false
+    );
+  });
+
+  it('returns false when no quote indicators are present', () => {
+    const html = '<p>Plain content</p>';
+    expect(EmailQuoteExtractor.hasQuotes(html)).toBe(false);
+  });
+
+  it('removes trailing blockquotes while preserving trailing signatures', () => {
+    const cleanedHtml = EmailQuoteExtractor.extractQuotes(EMAIL_WITH_SIGNATURE);
+
+    expect(cleanedHtml).toContain('<p>Thanks,</p>');
+    expect(cleanedHtml).toContain('<p>Jane Doe</p>');
+    expect(cleanedHtml).not.toContain('<blockquote');
+  });
+
+  it('detects quotes for trailing blockquotes even when signatures follow text', () => {
+    expect(EmailQuoteExtractor.hasQuotes(EMAIL_WITH_SIGNATURE)).toBe(true);
+  });
+});

app/javascript/dashboard/helper/specs/quotedEmailHelper.spec.js

@@ -0,0 +1,441 @@
+import {
+  extractPlainTextFromHtml,
+  getEmailSenderName,
+  getEmailSenderEmail,
+  getEmailDate,
+  formatQuotedEmailDate,
+  getInboxEmail,
+  buildQuotedEmailHeader,
+  buildQuotedEmailHeaderFromContact,
+  buildQuotedEmailHeaderFromInbox,
+  formatQuotedTextAsBlockquote,
+  extractQuotedEmailText,
+  truncatePreviewText,
+  appendQuotedTextToMessage,
+} from '../quotedEmailHelper';
+
+describe('quotedEmailHelper', () => {
+  describe('extractPlainTextFromHtml', () => {
+    it('returns empty string for null or undefined', () => {
+      expect(extractPlainTextFromHtml(null)).toBe('');
+      expect(extractPlainTextFromHtml(undefined)).toBe('');
+    });
+
+    it('strips HTML tags and returns plain text', () => {
+      const html = '<p>Hello <strong>world</strong></p>';
+      const result = extractPlainTextFromHtml(html);
+      expect(result).toBe('Hello world');
+    });
+
+    it('handles complex HTML structure', () => {
+      const html = '<div><p>Line 1</p><p>Line 2</p></div>';
+      const result = extractPlainTextFromHtml(html);
+      expect(result).toContain('Line 1');
+      expect(result).toContain('Line 2');
+    });
+  });
+
+  describe('getEmailSenderName', () => {
+    it('returns sender name from lastEmail', () => {
+      const lastEmail = { sender: { name: 'John Doe' } };
+      const result = getEmailSenderName(lastEmail, {});
+      expect(result).toBe('John Doe');
+    });
+
+    it('returns contact name if sender name not available', () => {
+      const lastEmail = { sender: {} };
+      const contact = { name: 'Jane Smith' };
+      const result = getEmailSenderName(lastEmail, contact);
+      expect(result).toBe('Jane Smith');
+    });
+
+    it('returns empty string if neither available', () => {
+      const result = getEmailSenderName({}, {});
+      expect(result).toBe('');
+    });
+
+    it('trims whitespace from names', () => {
+      const lastEmail = { sender: { name: '  John Doe  ' } };
+      const result = getEmailSenderName(lastEmail, {});
+      expect(result).toBe('John Doe');
+    });
+  });
+
+  describe('getEmailSenderEmail', () => {
+    it('returns sender email from lastEmail', () => {
+      const lastEmail = { sender: { email: 'john@example.com' } };
+      const result = getEmailSenderEmail(lastEmail, {});
+      expect(result).toBe('john@example.com');
+    });
+
+    it('returns email from contentAttributes if sender email not available', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { from: ['jane@example.com'] },
+        },
+      };
+      const result = getEmailSenderEmail(lastEmail, {});
+      expect(result).toBe('jane@example.com');
+    });
+
+    it('returns contact email as fallback', () => {
+      const lastEmail = {};
+      const contact = { email: 'contact@example.com' };
+      const result = getEmailSenderEmail(lastEmail, contact);
+      expect(result).toBe('contact@example.com');
+    });
+
+    it('trims whitespace from emails', () => {
+      const lastEmail = { sender: { email: '  john@example.com  ' } };
+      const result = getEmailSenderEmail(lastEmail, {});
+      expect(result).toBe('john@example.com');
+    });
+  });
+
+  describe('getEmailDate', () => {
+    it('returns parsed date from email metadata', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { date: '2024-01-15T10:30:00Z' },
+        },
+      };
+      const result = getEmailDate(lastEmail);
+      expect(result).toBeInstanceOf(Date);
+    });
+
+    it('returns date from created_at timestamp', () => {
+      const lastEmail = { created_at: 1705318200 };
+      const result = getEmailDate(lastEmail);
+      expect(result).toBeInstanceOf(Date);
+    });
+
+    it('handles millisecond timestamps', () => {
+      const lastEmail = { created_at: 1705318200000 };
+      const result = getEmailDate(lastEmail);
+      expect(result).toBeInstanceOf(Date);
+    });
+
+    it('returns null if no valid date found', () => {
+      const result = getEmailDate({});
+      expect(result).toBeNull();
+    });
+  });
+
+  describe('formatQuotedEmailDate', () => {
+    it('formats date correctly', () => {
+      const date = new Date('2024-01-15T10:30:00Z');
+      const result = formatQuotedEmailDate(date);
+      expect(result).toMatch(/Mon, Jan 15, 2024 at/);
+    });
+
+    it('returns empty string for invalid date', () => {
+      const result = formatQuotedEmailDate('invalid');
+      expect(result).toBe('');
+    });
+  });
+
+  describe('getInboxEmail', () => {
+    it('returns email from contentAttributes.email.to', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { to: ['inbox@example.com'] },
+        },
+      };
+      const result = getInboxEmail(lastEmail, {});
+      expect(result).toBe('inbox@example.com');
+    });
+
+    it('returns inbox email as fallback', () => {
+      const lastEmail = {};
+      const inbox = { email: 'support@example.com' };
+      const result = getInboxEmail(lastEmail, inbox);
+      expect(result).toBe('support@example.com');
+    });
+
+    it('returns empty string if no email found', () => {
+      expect(getInboxEmail({}, {})).toBe('');
+    });
+
+    it('trims whitespace from emails', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { to: ['  inbox@example.com  '] },
+        },
+      };
+      const result = getInboxEmail(lastEmail, {});
+      expect(result).toBe('inbox@example.com');
+    });
+  });
+
+  describe('buildQuotedEmailHeaderFromContact', () => {
+    it('builds complete header with name and email', () => {
+      const lastEmail = {
+        sender: { name: 'John Doe', email: 'john@example.com' },
+        contentAttributes: {
+          email: { date: '2024-01-15T10:30:00Z' },
+        },
+      };
+      const result = buildQuotedEmailHeaderFromContact(lastEmail, {});
+      expect(result).toContain('John Doe');
+      expect(result).toContain('john@example.com');
+      expect(result).toContain('wrote:');
+    });
+
+    it('builds header without name if not available', () => {
+      const lastEmail = {
+        sender: { email: 'john@example.com' },
+        contentAttributes: {
+          email: { date: '2024-01-15T10:30:00Z' },
+        },
+      };
+      const result = buildQuotedEmailHeaderFromContact(lastEmail, {});
+      expect(result).toContain('<john@example.com>');
+      expect(result).not.toContain('undefined');
+    });
+
+    it('returns empty string if missing required data', () => {
+      expect(buildQuotedEmailHeaderFromContact(null, {})).toBe('');
+      expect(buildQuotedEmailHeaderFromContact({}, {})).toBe('');
+    });
+  });
+
+  describe('buildQuotedEmailHeaderFromInbox', () => {
+    it('builds complete header with inbox name and email', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: {
+            date: '2024-01-15T10:30:00Z',
+            to: ['support@example.com'],
+          },
+        },
+      };
+      const inbox = { name: 'Support Team', email: 'support@example.com' };
+      const result = buildQuotedEmailHeaderFromInbox(lastEmail, inbox);
+      expect(result).toContain('Support Team');
+      expect(result).toContain('support@example.com');
+      expect(result).toContain('wrote:');
+    });
+
+    it('builds header without name if not available', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: {
+            date: '2024-01-15T10:30:00Z',
+            to: ['inbox@example.com'],
+          },
+        },
+      };
+      const inbox = { email: 'inbox@example.com' };
+      const result = buildQuotedEmailHeaderFromInbox(lastEmail, inbox);
+      expect(result).toContain('<inbox@example.com>');
+      expect(result).not.toContain('undefined');
+    });
+
+    it('returns empty string if missing required data', () => {
+      expect(buildQuotedEmailHeaderFromInbox(null, {})).toBe('');
+      expect(buildQuotedEmailHeaderFromInbox({}, {})).toBe('');
+    });
+  });
+
+  describe('buildQuotedEmailHeader', () => {
+    it('uses inbox email for outgoing messages (message_type: 1)', () => {
+      const lastEmail = {
+        message_type: 1,
+        contentAttributes: {
+          email: {
+            date: '2024-01-15T10:30:00Z',
+            to: ['support@example.com'],
+          },
+        },
+      };
+      const inbox = { name: 'Support', email: 'support@example.com' };
+      const contact = { name: 'John Doe', email: 'john@example.com' };
+      const result = buildQuotedEmailHeader(lastEmail, contact, inbox);
+      expect(result).toContain('Support');
+      expect(result).toContain('support@example.com');
+      expect(result).not.toContain('John Doe');
+    });
+
+    it('uses contact email for incoming messages (message_type: 0)', () => {
+      const lastEmail = {
+        message_type: 0,
+        sender: { name: 'Jane Smith', email: 'jane@example.com' },
+        contentAttributes: {
+          email: { date: '2024-01-15T10:30:00Z' },
+        },
+      };
+      const inbox = { name: 'Support', email: 'support@example.com' };
+      const contact = { name: 'Jane Smith', email: 'jane@example.com' };
+      const result = buildQuotedEmailHeader(lastEmail, contact, inbox);
+      expect(result).toContain('Jane Smith');
+      expect(result).toContain('jane@example.com');
+      expect(result).not.toContain('Support');
+    });
+
+    it('returns empty string if missing required data', () => {
+      expect(buildQuotedEmailHeader(null, {}, {})).toBe('');
+      expect(buildQuotedEmailHeader({}, {}, {})).toBe('');
+    });
+  });
+
+  describe('formatQuotedTextAsBlockquote', () => {
+    it('formats single line text', () => {
+      const result = formatQuotedTextAsBlockquote('Hello world');
+      expect(result).toBe('> Hello world');
+    });
+
+    it('formats multi-line text', () => {
+      const text = 'Line 1\nLine 2\nLine 3';
+      const result = formatQuotedTextAsBlockquote(text);
+      expect(result).toBe('> Line 1\n> Line 2\n> Line 3');
+    });
+
+    it('includes header if provided', () => {
+      const result = formatQuotedTextAsBlockquote('Hello', 'Header text');
+      expect(result).toContain('> Header text');
+      expect(result).toContain('>\n> Hello');
+    });
+
+    it('handles empty lines correctly', () => {
+      const text = 'Line 1\n\nLine 3';
+      const result = formatQuotedTextAsBlockquote(text);
+      expect(result).toBe('> Line 1\n>\n> Line 3');
+    });
+
+    it('returns empty string for empty input', () => {
+      expect(formatQuotedTextAsBlockquote('')).toBe('');
+      expect(formatQuotedTextAsBlockquote('', '')).toBe('');
+    });
+
+    it('handles Windows line endings', () => {
+      const text = 'Line 1\r\nLine 2';
+      const result = formatQuotedTextAsBlockquote(text);
+      expect(result).toBe('> Line 1\n> Line 2');
+    });
+  });
+
+  describe('extractQuotedEmailText', () => {
+    it('extracts text from textContent.reply', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { textContent: { reply: 'Reply text' } },
+        },
+      };
+      const result = extractQuotedEmailText(lastEmail);
+      expect(result).toBe('Reply text');
+    });
+
+    it('falls back to textContent.full', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { textContent: { full: 'Full text' } },
+        },
+      };
+      const result = extractQuotedEmailText(lastEmail);
+      expect(result).toBe('Full text');
+    });
+
+    it('extracts from htmlContent and converts to plain text', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { htmlContent: { reply: '<p>HTML reply</p>' } },
+        },
+      };
+      const result = extractQuotedEmailText(lastEmail);
+      expect(result).toBe('HTML reply');
+    });
+
+    it('uses fallback content if structured content not available', () => {
+      const lastEmail = { content: 'Fallback content' };
+      const result = extractQuotedEmailText(lastEmail);
+      expect(result).toBe('Fallback content');
+    });
+
+    it('returns empty string for null or missing email', () => {
+      expect(extractQuotedEmailText(null)).toBe('');
+      expect(extractQuotedEmailText({})).toBe('');
+    });
+  });
+
+  describe('truncatePreviewText', () => {
+    it('returns full text if under max length', () => {
+      const text = 'Short text';
+      const result = truncatePreviewText(text, 80);
+      expect(result).toBe('Short text');
+    });
+
+    it('truncates text exceeding max length', () => {
+      const text = 'A'.repeat(100);
+      const result = truncatePreviewText(text, 80);
+      expect(result).toHaveLength(80);
+      expect(result).toContain('...');
+    });
+
+    it('collapses multiple spaces', () => {
+      const text = 'Text   with    spaces';
+      const result = truncatePreviewText(text);
+      expect(result).toBe('Text with spaces');
+    });
+
+    it('trims whitespace', () => {
+      const text = '  Text with spaces  ';
+      const result = truncatePreviewText(text);
+      expect(result).toBe('Text with spaces');
+    });
+
+    it('returns empty string for empty input', () => {
+      expect(truncatePreviewText('')).toBe('');
+      expect(truncatePreviewText('   ')).toBe('');
+    });
+
+    it('uses default max length of 80', () => {
+      const text = 'A'.repeat(100);
+      const result = truncatePreviewText(text);
+      expect(result).toHaveLength(80);
+    });
+  });
+
+  describe('appendQuotedTextToMessage', () => {
+    it('appends quoted text to message', () => {
+      const message = 'My reply';
+      const quotedText = 'Original message';
+      const header = 'On date sender wrote:';
+      const result = appendQuotedTextToMessage(message, quotedText, header);
+
+      expect(result).toContain('My reply');
+      expect(result).toContain('> On date sender wrote:');
+      expect(result).toContain('> Original message');
+    });
+
+    it('returns only quoted text if message is empty', () => {
+      const result = appendQuotedTextToMessage('', 'Quoted', 'Header');
+      expect(result).toContain('> Header');
+      expect(result).toContain('> Quoted');
+      expect(result).not.toContain('\n\n\n');
+    });
+
+    it('returns message if no quoted text', () => {
+      const result = appendQuotedTextToMessage('Message', '', '');
+      expect(result).toBe('Message');
+    });
+
+    it('handles proper spacing with double newline', () => {
+      const result = appendQuotedTextToMessage('Message', 'Quoted', 'Header');
+      expect(result).toContain('Message\n\n>');
+    });
+
+    it('does not add extra newlines if message already ends with newlines', () => {
+      const result = appendQuotedTextToMessage(
+        'Message\n\n',
+        'Quoted',
+        'Header'
+      );
+      expect(result).not.toContain('\n\n\n');
+    });
+
+    it('adds single newline if message ends with one newline', () => {
+      const result = appendQuotedTextToMessage('Message\n', 'Quoted', 'Header');
+      expect(result).toContain('Message\n\n>');
+    });
+  });
+});

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Send",
           "CANCEL": "Cancel"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "There are no inboxes attached to this account."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
       "BOT_CONFIGURATION": "Bot Configuration",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "Live"
+        }
+      }
+    },
     "SETTINGS": "Settings",
     "FEATURES": {
       "LABEL": "Features",

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/am/login.json

@@ -24,7 +24,7 @@
     "CREATE_NEW_ACCOUNT": "Create a new account",
     "SUBMIT": "Login",
     "SAML": {
-      "LABEL": "Log in via SSO",
+      "LABEL": "Login via SSO",
       "TITLE": "Initiate Single Sign-on (SSO)",
       "SUBTITLE": "Enter your work email to access your organization",
       "BACK_TO_LOGIN": "Login via Password",

app/javascript/dashboard/i18n/locale/am/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Agents",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/am/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Password",
       "PLACEHOLDER": "Password",
       "ERROR": "Password is too short.",
-      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character."
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character.",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirm password",
       "PLACEHOLDER": "Confirm password",
-      "ERROR": "Password doesnot match."
+      "ERROR": "Passwords do not match."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successfull",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -227,6 +227,13 @@
           "YES": "إرسال",
           "CANCEL": "إلغاء"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "ملاحظة خاصة: مرئية فقط لك ولأعضاء فريقك",

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "تعلم المزيد عن صناديق البريد",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "لا توجد صناديق وارد لقنوات تواصل مرتبطة بهذا الحساب."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "ساعات العمل",
       "WIDGET_BUILDER": "منشئ اللايف شات",
       "BOT_CONFIGURATION": "اعدادات البوت",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "تقييم رضاء العملاء"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "مباشر"
+        }
+      }
+    },
     "SETTINGS": "الإعدادات",
     "FEATURES": {
       "LABEL": "الخصائص",

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "نعم، احذف",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "الوصف",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "لا شيء",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "مفتاح API"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "كلمة المرور",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "النوع"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "العدد",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "مطلوب"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/ar/login.json

@@ -24,7 +24,7 @@
     "CREATE_NEW_ACCOUNT": "إنشاء حساب جديد",
     "SUBMIT": "تسجيل الدخول",
     "SAML": {
-      "LABEL": "Log in via SSO",
+      "LABEL": "Login via SSO",
       "TITLE": "Initiate Single Sign-on (SSO)",
       "SUBTITLE": "Enter your work email to access your organization",
       "BACK_TO_LOGIN": "Login via Password",

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "آخر 7 أيام",
+      "LAST_14_DAYS": "آخر 14 يوماً",
       "LAST_30_DAYS": "آخر 30 يوماً",
       "LAST_3_MONTHS": "آخر 3 أشهر",
       "LAST_6_MONTHS": "آخر 6 أشهر",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_INBOX_REPORTS": "تحميل تقارير صندوق الوارد",
     "FILTER_DROPDOWN_LABEL": "اختر صندوق الوارد",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "المحادثات",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "تنزيل التقرير"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "تنزيل التقرير"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "المحادثات من قبل الوكلاء",
       "LOADING_MESSAGE": "جاري تحميل مقاييس الوكيل...",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "الرئيسية",
     "AGENTS": "وكيل الدعم",
     "AGENT_BOTS": "الروبوتات",

app/javascript/dashboard/i18n/locale/ar/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "كلمة المرور",
       "PLACEHOLDER": "كلمة المرور",
       "ERROR": "كلمة المرور قصيرة جداً",
-      "IS_INVALID_PASSWORD": "يجب أن تحتوي كلمة المرور على الأقل على حرف كبير واحد وحرف صغير واحد ورقم واحد وحرف خاص واحد"
+      "IS_INVALID_PASSWORD": "يجب أن تحتوي كلمة المرور على الأقل على حرف كبير واحد وحرف صغير واحد ورقم واحد وحرف خاص واحد",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "تأكيد كلمة المرور",
       "PLACEHOLDER": "تأكيد كلمة المرور",
-      "ERROR": "كلمة المرور غير متطابقة"
+      "ERROR": "كلمة المرور غير متطابقة."
     },
     "API": {
-      "SUCCESS_MESSAGE": "تم التسجيل بنجاح",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
     },
     "SUBMIT": "إرسال",

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Send",
           "CANCEL": "Cancel"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "There are no inboxes attached to this account."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
       "BOT_CONFIGURATION": "Bot Configuration",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "Live"
+        }
+      }
+    },
     "SETTINGS": "Settings",
     "FEATURES": {
       "LABEL": "Features",

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/az/login.json

@@ -24,7 +24,7 @@
     "CREATE_NEW_ACCOUNT": "Create a new account",
     "SUBMIT": "Login",
     "SAML": {
-      "LABEL": "Log in via SSO",
+      "LABEL": "Login via SSO",
       "TITLE": "Initiate Single Sign-on (SSO)",
       "SUBTITLE": "Enter your work email to access your organization",
       "BACK_TO_LOGIN": "Login via Password",

app/javascript/dashboard/i18n/locale/az/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Agents",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/az/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Password",
       "PLACEHOLDER": "Password",
       "ERROR": "Password is too short.",
-      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character."
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character.",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirm password",
       "PLACEHOLDER": "Confirm password",
-      "ERROR": "Password doesnot match."
+      "ERROR": "Passwords do not match."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successfull",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Send",
           "CANCEL": "Отмени"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "There are no inboxes attached to this account."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
       "BOT_CONFIGURATION": "Bot Configuration",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "Live"
+        }
+      }
+    },
     "SETTINGS": "Settings",
     "FEATURES": {
       "LABEL": "Features",

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Описание",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Тип"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/bg/login.json

@@ -24,7 +24,7 @@
     "CREATE_NEW_ACCOUNT": "Create new account",
     "SUBMIT": "Login",
     "SAML": {
-      "LABEL": "Log in via SSO",
+      "LABEL": "Login via SSO",
       "TITLE": "Initiate Single Sign-on (SSO)",
       "SUBTITLE": "Enter your work email to access your organization",
       "BACK_TO_LOGIN": "Login via Password",

app/javascript/dashboard/i18n/locale/bg/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Разговори",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Агенти",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/bg/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Password",
       "PLACEHOLDER": "Password",
       "ERROR": "Password is too short",
-      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character"
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirm Password",
       "PLACEHOLDER": "Confirm Password",
-      "ERROR": "Password doesnot match"
+      "ERROR": "Passwords do not match."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successfull",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/bn/advancedFilters.json

@@ -0,0 +1,119 @@
+{
+  "FILTER": {
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
+    "EDIT_CUSTOM_FILTER": "Edit Folder",
+    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
+    "SUBMIT_BUTTON_LABEL": "Apply filters",
+    "UPDATE_BUTTON_LABEL": "Update folder",
+    "CANCEL_BUTTON_LABEL": "Cancel",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
+    "FOLDER_LABEL": "Folder Name",
+    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
+    "TOOLTIP_LABEL": "Filter conversations",
+    "QUERY_DROPDOWN_LABELS": {
+      "AND": "AND",
+      "OR": "OR"
+    },
+    "INPUT_PLACEHOLDER": "Enter value",
+    "OPERATOR_LABELS": {
+      "equal_to": "Equal to",
+      "not_equal_to": "Not equal to",
+      "does_not_contain": "Does not contain",
+      "is_present": "Is present",
+      "is_not_present": "Is not present",
+      "is_greater_than": "Is greater than",
+      "is_less_than": "Is lesser than",
+      "days_before": "Is x days before",
+      "starts_with": "Starts with",
+      "equalTo": "Equal to",
+      "notEqualTo": "Not equal to",
+      "contains": "Contains",
+      "doesNotContain": "Does not contain",
+      "isPresent": "Is present",
+      "isNotPresent": "Is not present",
+      "isGreaterThan": "Is greater than",
+      "isLessThan": "Is lesser than",
+      "daysBefore": "Is x days before",
+      "startsWith": "Starts with"
+    },
+    "ATTRIBUTE_LABELS": {
+      "TRUE": "True",
+      "FALSE": "False"
+    },
+    "ATTRIBUTES": {
+      "STATUS": "Status",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
+      "LABELS": "Labels",
+      "BROWSER_LANGUAGE": "Browser language",
+      "PRIORITY": "Priority",
+      "COUNTRY_NAME": "Country name",
+      "REFERER_LINK": "Referer link",
+      "CUSTOM_ATTRIBUTE_LIST": "List",
+      "CUSTOM_ATTRIBUTE_TEXT": "Text",
+      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
+      "CUSTOM_ATTRIBUTE_LINK": "Link",
+      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
+    },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Value is required",
+      "ATTRIBUTE_KEY_REQUIRED": "Attribute key is required",
+      "FILTER_OPERATOR_REQUIRED": "Filter operator is required",
+      "VALUE_MUST_BE_BETWEEN_1_AND_998": "Value must be between 1 and 998"
+    },
+    "GROUPS": {
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
+    },
+    "CUSTOM_VIEWS": {
+      "ADD": {
+        "TITLE": "Do you want to save this filter?",
+        "LABEL": "Name this filter",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
+        "SAVE_BUTTON": "Save filter",
+        "CANCEL_BUTTON": "Cancel",
+        "API_FOLDERS": {
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
+        },
+        "API_SEGMENTS": {
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
+        }
+      },
+      "EDIT": {
+        "EDIT_BUTTON": "Edit folder"
+      },
+      "DELETE": {
+        "DELETE_BUTTON": "Delete filter",
+        "MODAL": {
+          "CONFIRM": {
+            "TITLE": "Confirm deletion",
+            "MESSAGE": "Are you sure to delete the filter ",
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
+          }
+        },
+        "API_FOLDERS": {
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
+        },
+        "API_SEGMENTS": {
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
+        }
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/agentBots.json

@@ -0,0 +1,103 @@
+{
+  "AGENT_BOTS": {
+    "HEADER": "Bots",
+    "LOADING_EDITOR": "Loading editor...",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "LEARN_MORE": "Learn about agent bots",
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "System",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    },
+    "BOT_CONFIGURATION": {
+      "TITLE": "Select an agent bot",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
+      "SUBMIT": "Update",
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
+    },
+    "ADD": {
+      "TITLE": "Add Bot",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
+      }
+    },
+    "LIST": {
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "LOADING": "Fetching bots...",
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "Webhook URL"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "TITLE": "Delete bot",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Yes, Delete",
+        "NO": "No, Keep"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Edit",
+      "TITLE": "Edit bot",
+      "API": {
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
+      }
+    },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "Bot name is required"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "Webhook URL",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "Bot name is required",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "Cancel",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
+    "TYPES": {
+      "WEBHOOK": "Webhook bot"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/agentMgmt.json

@@ -0,0 +1,124 @@
+{
+  "AGENT_MGMT": {
+    "HEADER": "Agents",
+    "HEADER_BTN_TXT": "Add Agent",
+    "LOADING": "Fetching Agent List",
+    "DESCRIPTION": "An agent is a member of your customer support team who can view and respond to user messages. The list below shows all the agents in your account.",
+    "LEARN_MORE": "Learn about user roles",
+    "AGENT_TYPES": {
+      "ADMINISTRATOR": "Administrator",
+      "AGENT": "Agent"
+    },
+    "LIST": {
+      "404": "There are no agents associated to this account",
+      "TITLE": "Manage agents in your team",
+      "DESC": "You can add/remove agents to/in your team.",
+      "NAME": "Name",
+      "EMAIL": "EMAIL",
+      "STATUS": "Status",
+      "ACTIONS": "Actions",
+      "VERIFIED": "Verified",
+      "VERIFICATION_PENDING": "Verification Pending",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
+    },
+    "ADD": {
+      "TITLE": "Add agent to your team",
+      "DESC": "You can add people who will be able to handle support for your inboxes.",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Agent Name",
+          "PLACEHOLDER": "Please enter a name of the agent"
+        },
+        "AGENT_TYPE": {
+          "LABEL": "Role",
+          "PLACEHOLDER": "Please select a role",
+          "ERROR": "Role is required"
+        },
+        "EMAIL": {
+          "LABEL": "Email Address",
+          "PLACEHOLDER": "Please enter an email address of the agent"
+        },
+        "SUBMIT": "Add Agent"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Agent added successfully",
+        "EXIST_MESSAGE": "Agent email already in use, Please try another email address",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Agent deleted successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit agent",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Agent Name",
+          "PLACEHOLDER": "Please enter a name of the agent"
+        },
+        "AGENT_TYPE": {
+          "LABEL": "Role",
+          "PLACEHOLDER": "Please select a role",
+          "ERROR": "Role is required"
+        },
+        "EMAIL": {
+          "LABEL": "Email Address",
+          "PLACEHOLDER": "Please enter an email address of the agent"
+        },
+        "AGENT_AVAILABILITY": {
+          "LABEL": "Availability",
+          "PLACEHOLDER": "Please select an availability status",
+          "ERROR": "Availability is required"
+        },
+        "SUBMIT": "Edit Agent"
+      },
+      "BUTTON_TEXT": "Edit",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Agent updated successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      },
+      "PASSWORD_RESET": {
+        "ADMIN_RESET_BUTTON": "Reset Password",
+        "ADMIN_SUCCESS_MESSAGE": "An email with reset password instructions has been sent to the agent",
+        "SUCCESS_MESSAGE": "Agent password reset successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "SEARCH": {
+      "NO_RESULTS": "No results found."
+    },
+    "MULTI_SELECTOR": {
+      "PLACEHOLDER": "None",
+      "TITLE": {
+        "AGENT": "Select agent",
+        "TEAM": "Select team"
+      },
+      "LIST": {
+        "NONE": "None"
+      },
+      "SEARCH": {
+        "NO_RESULTS": {
+          "AGENT": "No agents found",
+          "TEAM": "No teams found"
+        },
+        "PLACEHOLDER": {
+          "AGENT": "Search agents",
+          "TEAM": "Search teams",
+          "INPUT": "Search for agents"
+        }
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/attributesMgmt.json

@@ -0,0 +1,134 @@
+{
+  "ATTRIBUTES_MGMT": {
+    "HEADER": "Custom Attributes",
+    "HEADER_BTN_TXT": "Add Custom Attribute",
+    "LOADING": "Fetching custom attributes",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
+    "ATTRIBUTE_MODELS": {
+      "CONVERSATION": "Conversation",
+      "CONTACT": "Contact"
+    },
+    "ATTRIBUTE_TYPES": {
+      "TEXT": "Text",
+      "NUMBER": "Number",
+      "LINK": "Link",
+      "DATE": "Date",
+      "LIST": "List",
+      "CHECKBOX": "Checkbox"
+    },
+    "ADD": {
+      "TITLE": "Add Custom Attribute",
+      "SUBMIT": "Create",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Display Name",
+          "PLACEHOLDER": "Enter custom attribute display name",
+          "ERROR": "Name is required"
+        },
+        "DESC": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter custom attribute description",
+          "ERROR": "Description is required"
+        },
+        "MODEL": {
+          "LABEL": "Applies to",
+          "PLACEHOLDER": "Please select one",
+          "ERROR": "Model is required"
+        },
+        "TYPE": {
+          "LABEL": "Type",
+          "PLACEHOLDER": "Please select a type",
+          "ERROR": "Type is required",
+          "LIST": {
+            "LABEL": "List Values",
+            "PLACEHOLDER": "Please enter value and press enter key",
+            "ERROR": "Must have at least one value"
+          }
+        },
+        "KEY": {
+          "LABEL": "Key",
+          "PLACEHOLDER": "Enter custom attribute key",
+          "ERROR": "Key is required",
+          "IN_VALID": "Invalid key"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
+        }
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute added successfully!",
+        "ERROR_MESSAGE": "Could not create a Custom Attribute. Please try again later."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute deleted successfully.",
+        "ERROR_MESSAGE": "Couldn't delete the custom attribute. Try again."
+      },
+      "CONFIRM": {
+        "TITLE": "Are you sure want to delete - {attributeName}",
+        "PLACE_HOLDER": "Please type {attributeName} to confirm",
+        "MESSAGE": "Deleting will remove the custom attribute",
+        "YES": "Delete ",
+        "NO": "Cancel"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit Custom Attribute",
+      "UPDATE_BUTTON_TEXT": "Update",
+      "TYPE": {
+        "LIST": {
+          "LABEL": "List Values",
+          "PLACEHOLDER": "Please enter values and press enter key"
+        }
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute updated successfully",
+        "ERROR_MESSAGE": "There was an error updating custom attribute, please try again"
+      }
+    },
+    "TABS": {
+      "HEADER": "Custom Attributes",
+      "CONVERSATION": "Conversation",
+      "CONTACT": "Contact"
+    },
+    "LIST": {
+      "TABLE_HEADER": {
+        "NAME": "Name",
+        "DESCRIPTION": "Description",
+        "TYPE": "Type",
+        "KEY": "Key"
+      },
+      "BUTTONS": {
+        "EDIT": "Edit",
+        "DELETE": "Delete"
+      },
+      "EMPTY_RESULT": {
+        "404": "There are no custom attributes created",
+        "NOT_FOUND": "There are no custom attributes configured"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/auditLogs.json

@@ -0,0 +1,77 @@
+{
+  "AUDIT_LOGS": {
+    "HEADER": "Audit Logs",
+    "HEADER_BTN_TXT": "Add Audit Logs",
+    "LOADING": "Fetching Audit Logs",
+    "DESCRIPTION": "Audit Logs maintain a record of activities in your account, allowing you to track and audit your account, team, or services.",
+    "LEARN_MORE": "Learn more about audit logs",
+    "SEARCH_404": "There are no items matching this query",
+    "SIDEBAR_TXT": "<p><b>Audit Logs</b> </p><p> Audit Logs are trails for events and actions in a Chatwoot System. </p>",
+    "LIST": {
+      "404": "There are no Audit Logs available in this account.",
+      "TITLE": "Manage Audit Logs",
+      "DESC": "Audit Logs are trails for events and actions in a Chatwoot System.",
+      "TABLE_HEADER": {
+        "ACTIVITY": "Activity",
+        "TIME": "Time",
+        "IP_ADDRESS": "IP Address"
+      }
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "AuditLogs retrieved successfully",
+      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+    },
+    "DEFAULT_USER": "System",
+    "AUTOMATION_RULE": {
+      "ADD": "{agentName} created a new automation rule (#{id})",
+      "EDIT": "{agentName} updated an automation rule (#{id})",
+      "DELETE": "{agentName} deleted an automation rule (#{id})"
+    },
+    "ACCOUNT_USER": {
+      "ADD": "{agentName} invited {invitee} to the account as an {role}",
+      "EDIT": {
+        "SELF": "{agentName} changed their {attributes} to {values}",
+        "OTHER": "{agentName} changed {attributes} of {user} to {values}",
+        "DELETED": "{agentName} changed {attributes} of a deleted user to {values}"
+      }
+    },
+    "INBOX": {
+      "ADD": "{agentName} created a new inbox (#{id})",
+      "EDIT": "{agentName} updated an inbox (#{id})",
+      "DELETE": "{agentName} deleted an inbox (#{id})"
+    },
+    "WEBHOOK": {
+      "ADD": "{agentName} created a new webhook (#{id})",
+      "EDIT": "{agentName} updated a webhook (#{id})",
+      "DELETE": "{agentName} deleted a webhook (#{id})"
+    },
+    "USER_ACTION": {
+      "SIGN_IN": "{agentName} signed in",
+      "SIGN_OUT": "{agentName} signed out"
+    },
+    "TEAM": {
+      "ADD": "{agentName} created a new team (#{id})",
+      "EDIT": "{agentName} updated a team (#{id})",
+      "DELETE": "{agentName} deleted a team (#{id})"
+    },
+    "MACRO": {
+      "ADD": "{agentName} created a new macro (#{id})",
+      "EDIT": "{agentName} updated a macro (#{id})",
+      "DELETE": "{agentName} deleted a macro (#{id})"
+    },
+    "INBOX_MEMBER": {
+      "ADD": "{agentName} added {user} to the inbox(#{inbox_id})",
+      "REMOVE": "{agentName} removed {user} from the inbox(#{inbox_id})"
+    },
+    "TEAM_MEMBER": {
+      "ADD": "{agentName} added {user} to the team(#{team_id})",
+      "REMOVE": "{agentName} removed {user} from the team(#{team_id})"
+    },
+    "ACCOUNT": {
+      "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
+    }
+  }
+}