Merge branch 'develop' into fix/CW-6294

.circleci/config.yml

@@ -76,7 +76,7 @@ jobs:
             bundle install
 
       - node/install:
-          node-version: '24.13'
+          node-version: '24.12'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
@@ -117,7 +117,7 @@ jobs:
     steps:
       - checkout
       - node/install:
-          node-version: '24.13'
+          node-version: '24.12'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
@@ -144,11 +144,11 @@ jobs:
   # Backend tests with parallelization
   backend-tests:
     <<: *defaults
-    parallelism: 18
+    parallelism: 16
     steps:
       - checkout
       - node/install:
-          node-version: '24.13'
+          node-version: '24.12'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
@@ -350,12 +350,12 @@ jobs:
           destination: coverage
 
   build:
-    <<: *defaults
-    steps:
-      - run:
-          name: Legacy build aggregator
-          command: |
-            echo "All main jobs passed; build job kept only for GitHub required check compatibility."
+      <<: *defaults
+      steps:
+        - run:
+            name: Legacy build aggregator
+            command: |
+              echo "All main jobs passed; build job kept only for GitHub required check compatibility."
 
 workflows:
   version: 2

.devcontainer/docker-compose.base.yml

@@ -10,7 +10,7 @@ services:
       dockerfile: .devcontainer/Dockerfile.base
       args:
         VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '24.13.0'
+        NODE_VERSION: '24.12.0'
         RUBY_VERSION: '3.4.4'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'

.devcontainer/docker-compose.yml

@@ -11,7 +11,7 @@ services:
       dockerfile: .devcontainer/Dockerfile
       args:
         VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '24.13.0'
+        NODE_VERSION: '24.12.0'
         RUBY_VERSION: '3.4.4'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'

.env.example

@@ -276,4 +276,3 @@ AZURE_APP_SECRET=
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
 
 # REDIS_ALFRED_SIZE=10
-# REDIS_VELMA_SIZE=10

.gitignore

@@ -94,7 +94,6 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
-.codex/
 CLAUDE.local.md
 
 # Histoire deployment
@@ -102,4 +101,3 @@ CLAUDE.local.md
 .histoire
 .pnpm-store/*
 local/
-Procfile.worktree

.nvmrc

@@ -1 +1 @@
-24.13.0
+24.12.0

AGENTS.md

@@ -4,11 +4,6 @@
 
 - **Setup**: `bundle install && pnpm install`
 - **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
-- **Seed Local Test Data**: `bundle exec rails db:seed` (quickly populates minimal data for standard feature verification)
-- **Seed Search Test Data**: `bundle exec rails search:setup_test_data` (bulk fixture generation for search/performance/manual load scenarios)
-- **Seed Account Sample Data (richer test data)**: `Seeders::AccountSeeder` is available as an internal utility and is exposed through Super Admin `Accounts#seed`, but can be used directly in dev workflows too:
-  - UI path: Super Admin → Accounts → Seed (enqueues `Internal::SeedAccountJob`).
-  - CLI path: `bundle exec rails runner "Internal::SeedAccountJob.perform_now(Account.find(<id>))"` (or call `Seeders::AccountSeeder.new(account: Account.find(<id>)).perform!` directly).
 - **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
 - **Lint Ruby**: `bundle exec rubocop -a`
 - **Test JS**: `pnpm test` or `pnpm test:watch`
@@ -55,13 +50,6 @@
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
 - Specs in parallel/reloading environments: prefer comparing `error.class.name` over constant class equality when asserting raised errors
 
-## Codex Worktree Workflow
-
-- Use a separate git worktree + branch per task to keep changes isolated.
-- Keep Codex-specific local setup under `.codex/` and use `Procfile.worktree` for worktree process orchestration.
-- The setup workflow in `.codex/environments/environment.toml` should dynamically generate per-worktree DB/port values (Rails, Vite, Redis DB index) to avoid collisions.
-- Start each worktree with its own Overmind socket/title so multiple instances can run at the same time.
-
 ## Commit Messages
 
 - Prefer Conventional Commits: `type(scope): subject` (scope optional)
@@ -98,7 +86,3 @@ Practical checklist for any change impacting core logic or public APIs
 - When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
 - Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
 - When modifying existing OSS features for Enterprise-only behavior, add an Enterprise module (via `prepend_mod_with`/`include_mod_with`) instead of editing OSS files directly—especially for policies, controllers, and services. For Enterprise-exclusive features, place code directly under `enterprise/`.
-
-## Branding / White-labeling note
-
-- For user-facing strings that currently contain "Chatwoot" but should adapt to branded/self-hosted installs, prefer applying `replaceInstallationName` from `shared/composables/useBranding` in the UI layer (for example tooltip and suggestion labels) instead of adding hardcoded brand-specific copy.

Gemfile

@@ -191,14 +191,12 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents'
+gem 'ai-agents', '>= 0.7.0'
 
 # TODO: Move this gem as a dependency of ai-agents
 gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'
 
-gem 'cld3', '~> 3.7'
-
 # OpenTelemetry for LLM observability
 gem 'opentelemetry-sdk'
 gem 'opentelemetry-exporter-otlp'

Gemfile.lock

@@ -126,8 +126,8 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.9.0)
-      ruby_llm (~> 1.9.1)
+    ai-agents (0.7.0)
+      ruby_llm (~> 1.8.2)
     annotaterb (4.20.0)
       activerecord (>= 6.0.0)
       activesupport (>= 6.0.0)
@@ -186,7 +186,6 @@ GEM
     byebug (11.1.3)
     childprocess (5.1.0)
       logger (~> 1.5)
-    cld3 (3.7.0)
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
@@ -298,7 +297,7 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.14.1)
+    faraday (2.13.1)
       faraday-net_http (>= 2.0, < 3.5)
       json
       logger
@@ -309,12 +308,12 @@ GEM
       hashie
     faraday-multipart (1.0.4)
       multipart-post (~> 2)
-    faraday-net_http (3.4.2)
-      net-http (~> 0.5)
+    faraday-net_http (3.4.0)
+      net-http (>= 0.5.0)
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
-    faraday-retry (2.4.0)
+    faraday-retry (2.2.1)
       faraday (~> 2.0)
     faraday_middleware-aws-sigv4 (1.0.1)
       aws-sigv4 (~> 1.0)
@@ -465,7 +464,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.18.1)
+    json (2.13.2)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -540,11 +539,11 @@ GEM
       net-imap
       net-pop
       net-smtp
-    marcel (1.1.0)
+    marcel (1.0.4)
     maxminddb (0.1.22)
-    meta_request (0.8.5)
+    meta_request (0.8.3)
       rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 9)
+      railties (>= 3.0.0, < 8)
     method_source (1.1.0)
     mime-types (3.4.1)
       mime-types-data (~> 3.2015)
@@ -559,12 +558,12 @@ GEM
     multi_json (1.15.0)
     multi_xml (0.8.0)
       bigdecimal (>= 3.1, < 5)
-    multipart-post (2.4.1)
+    multipart-post (2.3.0)
     mutex_m (0.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
-    net-http (0.9.1)
-      uri (>= 0.11.1)
+    net-http (0.6.0)
+      uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
     net-imap (0.4.20)
@@ -825,7 +824,7 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.9.2)
+    ruby_llm (1.8.2)
       base64
       event_stream_parser (~> 1)
       faraday (>= 1.10.0)
@@ -969,7 +968,7 @@ GEM
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
-    uri (1.1.1)
+    uri (1.0.4)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
@@ -1004,7 +1003,7 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.7.4)
+    zeitwerk (2.6.17)
 
 PLATFORMS
   arm64-darwin-20
@@ -1024,7 +1023,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents
+  ai-agents (>= 0.7.0)
   annotaterb
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -1038,7 +1037,6 @@ DEPENDENCIES
   bullet
   bundle-audit
   byebug
-  cld3 (~> 3.7)
   climate_control
   commonmarker
   csv-safe

VERSION_CW

@@ -1 +1 @@
-4.11.0
+4.9.1

app/builders/messages/instagram/base_message_builder.rb

@@ -112,25 +112,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
     return if story_reply_attributes.blank?
 
     @message.save_story_info(story_reply_attributes)
-    create_story_reply_attachment(story_reply_attributes['url'])
-  end
-
-  def create_story_reply_attachment(story_url)
-    return if story_url.blank?
-
-    attachment = @message.attachments.new(
-      file_type: :ig_story,
-      account_id: @message.account_id,
-      external_url: story_url
-    )
-    attachment.save!
-    begin
-      attach_file(attachment, story_url)
-    rescue Down::Error, StandardError => e
-      Rails.logger.warn "Failed to download Instagram story attachment: #{e.message}"
-    end
-    @message.content_attributes[:image_type] = 'ig_story_reply'
-    @message.save!
   end
 
   def build_conversation
@@ -158,7 +139,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       message_type: message_type,
-      status: @outgoing_echo ? :delivered : :sent,
       source_id: message_identifier,
       content: message_content,
       sender: @outgoing_echo ? nil : contact,
@@ -167,7 +147,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
       }
     }
 
-    params[:content_attributes][:external_echo] = true if @outgoing_echo
     params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
     params
   end

app/builders/v2/reports/channel_summary_builder.rb

@@ -1,38 +0,0 @@
-class V2::Reports::ChannelSummaryBuilder
-  include DateRangeHelper
-
-  pattr_initialize [:account!, :params!]
-
-  def build
-    conversations_by_channel_and_status.transform_values { |status_counts| build_channel_stats(status_counts) }
-  end
-
-  private
-
-  def conversations_by_channel_and_status
-    account.conversations
-           .joins(:inbox)
-           .where(created_at: range)
-           .group('inboxes.channel_type', 'conversations.status')
-           .count
-           .each_with_object({}) do |((channel_type, status), count), grouped|
-      grouped[channel_type] ||= {}
-      grouped[channel_type][status] = count
-    end
-  end
-
-  def build_channel_stats(status_counts)
-    open_count = status_counts['open'] || 0
-    resolved_count = status_counts['resolved'] || 0
-    pending_count = status_counts['pending'] || 0
-    snoozed_count = status_counts['snoozed'] || 0
-
-    {
-      open: open_count,
-      resolved: resolved_count,
-      pending: pending_count,
-      snoozed: snoozed_count,
-      total: open_count + resolved_count + pending_count + snoozed_count
-    }
-  end
-end

app/builders/v2/reports/first_response_time_distribution_builder.rb

@@ -1,68 +0,0 @@
-class V2::Reports::FirstResponseTimeDistributionBuilder
-  include DateRangeHelper
-
-  attr_reader :account, :params
-
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-  end
-
-  def build
-    build_distribution
-  end
-
-  private
-
-  def build_distribution
-    results = fetch_aggregated_counts
-    map_to_channel_types(results)
-  end
-
-  def fetch_aggregated_counts
-    ReportingEvent
-      .where(account_id: account.id, name: 'first_response')
-      .where(range_condition)
-      .group(:inbox_id)
-      .select(
-        :inbox_id,
-        bucket_case_statements
-      )
-  end
-
-  def bucket_case_statements
-    <<~SQL.squish
-      COUNT(CASE WHEN value < 3600 THEN 1 END) AS bucket_0_1h,
-      COUNT(CASE WHEN value >= 3600 AND value < 14400 THEN 1 END) AS bucket_1_4h,
-      COUNT(CASE WHEN value >= 14400 AND value < 28800 THEN 1 END) AS bucket_4_8h,
-      COUNT(CASE WHEN value >= 28800 AND value < 86400 THEN 1 END) AS bucket_8_24h,
-      COUNT(CASE WHEN value >= 86400 THEN 1 END) AS bucket_24h_plus
-    SQL
-  end
-
-  def range_condition
-    range.present? ? { created_at: range } : {}
-  end
-
-  def inbox_channel_types
-    @inbox_channel_types ||= account.inboxes.pluck(:id, :channel_type).to_h
-  end
-
-  def map_to_channel_types(results)
-    results.each_with_object({}) do |row, hash|
-      channel_type = inbox_channel_types[row.inbox_id]
-      next unless channel_type
-
-      hash[channel_type] ||= empty_buckets
-      hash[channel_type]['0-1h'] += row.bucket_0_1h
-      hash[channel_type]['1-4h'] += row.bucket_1_4h
-      hash[channel_type]['4-8h'] += row.bucket_4_8h
-      hash[channel_type]['8-24h'] += row.bucket_8_24h
-      hash[channel_type]['24h+'] += row.bucket_24h_plus
-    end
-  end
-
-  def empty_buckets
-    { '0-1h' => 0, '1-4h' => 0, '4-8h' => 0, '8-24h' => 0, '24h+' => 0 }
-  end
-end

app/builders/v2/reports/inbox_label_matrix_builder.rb

@@ -1,65 +0,0 @@
-class V2::Reports::InboxLabelMatrixBuilder
-  include DateRangeHelper
-
-  attr_reader :account, :params
-
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-  end
-
-  def build
-    {
-      inboxes: filtered_inboxes.map { |inbox| { id: inbox.id, name: inbox.name } },
-      labels: filtered_labels.map { |label| { id: label.id, title: label.title } },
-      matrix: build_matrix
-    }
-  end
-
-  private
-
-  def filtered_inboxes
-    @filtered_inboxes ||= begin
-      inboxes = account.inboxes
-      inboxes = inboxes.where(id: params[:inbox_ids]) if params[:inbox_ids].present?
-      inboxes.order(:name).to_a
-    end
-  end
-
-  def filtered_labels
-    @filtered_labels ||= begin
-      labels = account.labels
-      labels = labels.where(id: params[:label_ids]) if params[:label_ids].present?
-      labels.order(:title).to_a
-    end
-  end
-
-  def conversation_filter
-    filter = { account_id: account.id }
-    filter[:created_at] = range if range.present?
-    filter[:inbox_id] = params[:inbox_ids] if params[:inbox_ids].present?
-    filter
-  end
-
-  def fetch_grouped_counts
-    label_names = filtered_labels.map(&:title)
-    return {} if label_names.empty?
-
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(taggable_type: 'Conversation', context: 'labels', conversations: conversation_filter)
-      .where(tags: { name: label_names })
-      .group('conversations.inbox_id', 'tags.name')
-      .count
-  end
-
-  def build_matrix
-    counts = fetch_grouped_counts
-    filtered_inboxes.map do |inbox|
-      filtered_labels.map do |label|
-        counts[[inbox.id, label.title]] || 0
-      end
-    end
-  end
-end

app/builders/v2/reports/outgoing_messages_count_builder.rb

@@ -1,79 +0,0 @@
-class V2::Reports::OutgoingMessagesCountBuilder
-  include DateRangeHelper
-  attr_reader :account, :params
-
-  def initialize(account, params)
-    @account = account
-    @params = params
-  end
-
-  def build
-    send("build_by_#{params[:group_by]}")
-  end
-
-  private
-
-  def base_messages
-    account.messages.outgoing.unscope(:order).where(created_at: range)
-  end
-
-  def build_by_agent
-    counts = base_messages
-             .where(sender_type: 'User')
-             .where.not(sender_id: nil)
-             .group(:sender_id)
-             .count
-
-    user_names = account.users.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |user_id, count|
-      user = user_names[user_id]
-      { id: user_id, name: user&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_team
-    counts = base_messages
-             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
-             .where.not(conversations: { team_id: nil })
-             .group('conversations.team_id')
-             .count
-
-    team_names = account.teams.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |team_id, count|
-      team = team_names[team_id]
-      { id: team_id, name: team&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_inbox
-    counts = base_messages
-             .group(:inbox_id)
-             .count
-
-    inbox_names = account.inboxes.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |inbox_id, count|
-      inbox = inbox_names[inbox_id]
-      { id: inbox_id, name: inbox&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_label
-    counts = base_messages
-             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
-             .joins("INNER JOIN taggings ON taggings.taggable_id = conversations.id
-                     AND taggings.taggable_type = 'Conversation' AND taggings.context = 'labels'")
-             .joins('INNER JOIN tags ON tags.id = taggings.tag_id')
-             .group('tags.name')
-             .count
-
-    label_ids = account.labels.where(title: counts.keys).index_by(&:title)
-
-    counts.map do |label_name, count|
-      label = label_ids[label_name]
-      { id: label&.id, name: label_name, outgoing_messages_count: count }
-    end
-  end
-end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -24,11 +24,13 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def search
     render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return
 
-    contacts = Current.account.contacts.where(
-      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search',
+    contacts = resolved_contacts.where(
+      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search
+        OR contacts.additional_attributes->>\'company_name\' ILIKE :search',
       search: "%#{params[:q].strip}%"
     )
-    @contacts = fetch_contacts_with_has_more(contacts)
+    @contacts = fetch_contacts(contacts)
+    @contacts_count = @contacts.total_count
   end
 
   def import
@@ -141,24 +143,6 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
       .per(RESULTS_PER_PAGE)
   end
 
-  def fetch_contacts_with_has_more(contacts)
-    includes_hash = { avatar_attachment: [:blob] }
-    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
-
-    # Calculate offset manually to fetch one extra record for has_more check
-    offset = (@current_page.to_i - 1) * RESULTS_PER_PAGE
-    results = filtrate(contacts)
-              .includes(includes_hash)
-              .offset(offset)
-              .limit(RESULTS_PER_PAGE + 1)
-              .to_a
-
-    @has_more = results.size > RESULTS_PER_PAGE
-    results = results.first(RESULTS_PER_PAGE) if @has_more
-    @contacts_count = results.size
-    results
-  end
-
   def build_contact_inbox
     return if params[:inbox_id].blank?
 

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -70,11 +70,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def transcript
     render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank?
-    return render_payment_required('Email transcript is not available on your plan') unless @conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless @conversation.account.within_email_rate_limit?
 
     ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later
-    @conversation.account.increment_email_sent_count
     head :ok
   end
 
@@ -113,15 +110,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def update_last_seen
-    # High-traffic accounts generate excessive DB writes when agents frequently switch between conversations.
-    # Throttle last_seen updates to once per hour when there are no unread messages to reduce DB load.
-    # Always update immediately if there are unread messages to maintain accurate read/unread state.
-    return update_last_seen_on_conversation(DateTime.now.utc, true) if assignee? && @conversation.assignee_unread_messages.any?
-    return update_last_seen_on_conversation(DateTime.now.utc, false) if !assignee? && @conversation.unread_messages.any?
-
-    # No unread messages - apply throttling to limit DB writes
-    return unless should_update_last_seen?
-
     update_last_seen_on_conversation(DateTime.now.utc, assignee?)
   end
 
@@ -154,25 +142,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def update_last_seen_on_conversation(last_seen_at, update_assignee)
-    updates = { agent_last_seen_at: last_seen_at }
-    updates[:assignee_last_seen_at] = last_seen_at if update_assignee.present?
-
     # rubocop:disable Rails/SkipsModelValidations
-    @conversation.update_columns(updates)
+    @conversation.update_column(:agent_last_seen_at, last_seen_at)
+    @conversation.update_column(:assignee_last_seen_at, last_seen_at) if update_assignee.present?
     # rubocop:enable Rails/SkipsModelValidations
   end
 
-  def should_update_last_seen?
-    # Update if at least one relevant timestamp is older than 1 hour or not set
-    # This prevents redundant DB writes when agents repeatedly view the same conversation
-    agent_needs_update = @conversation.agent_last_seen_at.blank? || @conversation.agent_last_seen_at < 1.hour.ago
-    return agent_needs_update unless assignee?
-
-    # For assignees, check both timestamps - update if either is old
-    assignee_needs_update = @conversation.assignee_last_seen_at.blank? || @conversation.assignee_last_seen_at < 1.hour.ago
-    agent_needs_update || assignee_needs_update
-  end
-
   def set_conversation_status
     @conversation.status = params[:status]
     @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until]

app/controllers/api/v1/accounts/csat_survey_responses_controller.rb

@@ -50,5 +50,3 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
     @current_page = params[:page] || 1
   end
 end
-
-Api::V1::Accounts::CsatSurveyResponsesController.prepend_mod_with('Api::V1::Accounts::CsatSurveyResponsesController')

app/controllers/api/v1/accounts/inbox_csat_templates_controller.rb

@@ -1,27 +1,38 @@
 class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseController
+  DEFAULT_BUTTON_TEXT = 'Please rate us'.freeze
+  DEFAULT_LANGUAGE = 'en'.freeze
+
   before_action :fetch_inbox
   before_action :validate_whatsapp_channel
 
   def show
-    service = CsatTemplateManagementService.new(@inbox)
-    result = service.template_status
+    template = @inbox.csat_config&.dig('template')
+    return render json: { template_exists: false } unless template
 
-    if result[:service_error]
-      render json: { error: result[:service_error] }, status: :internal_server_error
-    else
-      render json: result
-    end
+    template_name = template['name'] || Whatsapp::CsatTemplateNameService.csat_template_name(@inbox.id)
+    status_result = @inbox.channel.provider_service.get_template_status(template_name)
+
+    render_template_status_response(status_result, template_name)
+  rescue StandardError => e
+    Rails.logger.error "Error fetching CSAT template status: #{e.message}"
+    render json: { error: e.message }, status: :internal_server_error
   end
 
   def create
     template_params = extract_template_params
     return render_missing_message_error if template_params[:message].blank?
 
-    service = CsatTemplateManagementService.new(@inbox)
-    result = service.create_template(template_params)
+    # Delete existing template even though we are using a new one.
+    # We don't want too many templates in the business portfolio, but the create operation shouldn't fail if deletion fails.
+    delete_existing_template_if_needed
+
+    result = create_template_via_provider(template_params)
     render_template_creation_result(result)
   rescue ActionController::ParameterMissing
     render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
+  rescue StandardError => e
+    Rails.logger.error "Error creating CSAT template: #{e.message}"
+    render json: { error: 'Template creation failed' }, status: :internal_server_error
   end
 
   private
@@ -32,9 +43,9 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
   end
 
   def validate_whatsapp_channel
-    return if @inbox.whatsapp? || @inbox.twilio_whatsapp?
+    return if @inbox.whatsapp?
 
-    render json: { error: 'CSAT template operations only available for WhatsApp and Twilio WhatsApp channels' },
+    render json: { error: 'CSAT template operations only available for WhatsApp channels' },
            status: :bad_request
   end
 
@@ -46,36 +57,35 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
     render json: { error: 'Message is required' }, status: :unprocessable_entity
   end
 
+  def create_template_via_provider(template_params)
+    template_config = {
+      message: template_params[:message],
+      button_text: template_params[:button_text] || DEFAULT_BUTTON_TEXT,
+      base_url: ENV.fetch('FRONTEND_URL', 'http://localhost:3000'),
+      language: template_params[:language] || DEFAULT_LANGUAGE,
+      template_name: Whatsapp::CsatTemplateNameService.csat_template_name(@inbox.id)
+    }
+
+    @inbox.channel.provider_service.create_csat_template(template_config)
+  end
+
   def render_template_creation_result(result)
     if result[:success]
       render_successful_template_creation(result)
-    elsif result[:service_error]
-      render json: { error: result[:service_error] }, status: :internal_server_error
     else
       render_failed_template_creation(result)
     end
   end
 
   def render_successful_template_creation(result)
-    if @inbox.twilio_whatsapp?
-      render json: {
-        template: {
-          friendly_name: result[:friendly_name],
-          content_sid: result[:content_sid],
-          status: result[:status] || 'pending',
-          language: result[:language] || 'en'
-        }
-      }, status: :created
-    else
-      render json: {
-        template: {
-          name: result[:template_name],
-          template_id: result[:template_id],
-          status: 'PENDING',
-          language: result[:language] || 'en'
-        }
-      }, status: :created
-    end
+    render json: {
+      template: {
+        name: result[:template_name],
+        template_id: result[:template_id],
+        status: 'PENDING',
+        language: result[:language] || DEFAULT_LANGUAGE
+      }
+    }, status: :created
   end
 
   def render_failed_template_creation(result)
@@ -88,6 +98,45 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
     }, status: :unprocessable_entity
   end
 
+  def delete_existing_template_if_needed
+    template = @inbox.csat_config&.dig('template')
+    return true if template.blank?
+
+    template_name = template['name']
+    return true if template_name.blank?
+
+    template_status = @inbox.channel.provider_service.get_template_status(template_name)
+    return true unless template_status[:success]
+
+    deletion_result = @inbox.channel.provider_service.delete_csat_template(template_name)
+    if deletion_result[:success]
+      Rails.logger.info "Deleted existing CSAT template '#{template_name}' for inbox #{@inbox.id}"
+      true
+    else
+      Rails.logger.warn "Failed to delete existing CSAT template '#{template_name}' for inbox #{@inbox.id}: #{deletion_result[:response_body]}"
+      false
+    end
+  rescue StandardError => e
+    Rails.logger.error "Error during template deletion for inbox #{@inbox.id}: #{e.message}"
+    false
+  end
+
+  def render_template_status_response(status_result, template_name)
+    if status_result[:success]
+      render json: {
+        template_exists: true,
+        template_name: template_name,
+        status: status_result[:template][:status],
+        template_id: status_result[:template][:id]
+      }
+    else
+      render json: {
+        template_exists: false,
+        error: 'Template not found'
+      }
+    end
+  end
+
   def parse_whatsapp_error(response_body)
     return { user_message: nil, technical_details: nil } if response_body.blank?
 

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -176,7 +176,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
      :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
      { csat_config: [:display_type, :message, :button_text, :language,
                      { survey_rules: [:operator, { values: [] }],
-                       template: [:name, :template_id, :friendly_name, :content_sid, :approval_sid, :created_at, :language, :status] }] }]
+                       template: [:name, :template_id, :created_at, :language] }] }]
   end
 
   def permitted_params(channel_attributes = [])

app/controllers/api/v1/accounts_controller.rb

@@ -92,11 +92,8 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def settings_params
-    params.permit(*permitted_settings_attributes)
-  end
-
-  def permitted_settings_attributes
-    [:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label]
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label,
+                  conversation_required_attributes: [])
   end
 
   def check_signup_enabled
@@ -115,5 +112,3 @@ class Api::V1::AccountsController < Api::BaseController
     }
   end
 end
-
-Api::V1::AccountsController.prepend_mod_with('Api::V1::AccountsSettings')

app/controllers/api/v1/widget/conversations_controller.rb

@@ -35,11 +35,12 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def transcript
-    return head :too_many_requests if conversation.blank?
-    return head :payment_required unless conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless conversation.account.within_email_rate_limit?
-
-    send_transcript_email
+    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
+      ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
+        conversation,
+        conversation.contact.email
+      )&.deliver_later
+    end
     head :ok
   end
 
@@ -76,16 +77,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
 
   private
 
-  def send_transcript_email
-    return if conversation.contact&.email.blank?
-
-    ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
-      conversation,
-      conversation.contact.email
-    )&.deliver_later
-    conversation.account.increment_email_sent_count
-  end
-
   def trigger_typing_event(event)
     Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: conversation, user: @contact)
   end

app/controllers/api/v2/accounts/reports_controller.rb

@@ -38,11 +38,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     generate_csv('teams_report', 'api/v2/accounts/reports/teams')
   end
 
-  def conversations_summary
-    @report_data = generate_conversations_report
-    generate_csv('conversations_summary_report', 'api/v2/accounts/reports/conversations_summary')
-  end
-
   def conversation_traffic
     @report_data = generate_conversations_heatmap_report
     timezone_offset = (params[:timezone_offset] || 0).to_f
@@ -62,31 +57,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     render json: bot_metrics
   end
 
-  def inbox_label_matrix
-    builder = V2::Reports::InboxLabelMatrixBuilder.new(
-      account: Current.account,
-      params: inbox_label_matrix_params
-    )
-    render json: builder.build
-  end
-
-  def first_response_time_distribution
-    builder = V2::Reports::FirstResponseTimeDistributionBuilder.new(
-      account: Current.account,
-      params: first_response_time_distribution_params
-    )
-    render json: builder.build
-  end
-
-  OUTGOING_MESSAGES_ALLOWED_GROUP_BY = %w[agent team inbox label].freeze
-
-  def outgoing_messages_count
-    return head :unprocessable_entity unless OUTGOING_MESSAGES_ALLOWED_GROUP_BY.include?(params[:group_by])
-
-    builder = V2::Reports::OutgoingMessagesCountBuilder.new(Current.account, outgoing_messages_count_params)
-    render json: builder.build
-  end
-
   private
 
   def generate_csv(filename, template)
@@ -164,28 +134,4 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   def conversation_metrics
     V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
   end
-
-  def inbox_label_matrix_params
-    {
-      since: params[:since],
-      until: params[:until],
-      inbox_ids: params[:inbox_ids],
-      label_ids: params[:label_ids]
-    }
-  end
-
-  def first_response_time_distribution_params
-    {
-      since: params[:since],
-      until: params[:until]
-    }
-  end
-
-  def outgoing_messages_count_params
-    {
-      group_by: params[:group_by],
-      since: params[:since],
-      until: params[:until]
-    }
-  end
 end

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label, :channel]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -18,12 +18,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::LabelSummaryBuilder)
   end
 
-  def channel
-    return render_could_not_create_error(I18n.t('errors.reports.date_range_too_long')) if date_range_too_long?
-
-    render_report_with(V2::Reports::ChannelSummaryBuilder)
-  end
-
   private
 
   def check_authorization
@@ -46,12 +40,4 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
   def permitted_params
     params.permit(:since, :until, :business_hours)
   end
-
-  def date_range_too_long?
-    return false if permitted_params[:since].blank? || permitted_params[:until].blank?
-
-    since_time = Time.zone.at(permitted_params[:since].to_i)
-    until_time = Time.zone.at(permitted_params[:until].to_i)
-    (until_time - since_time) > 6.months
-  end
 end

app/controllers/devise_overrides/passwords_controller.rb

@@ -6,8 +6,12 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
 
   def create
     @user = User.from_email(params[:email])
-    @user&.send_reset_password_instructions
-    build_response(I18n.t('messages.reset_password'), 200)
+    if @user
+      @user.send_reset_password_instructions
+      build_response(I18n.t('messages.reset_password_success'), 200)
+    else
+      build_response(I18n.t('messages.reset_password_failure'), 404)
+    end
   end
 
   def update

app/controllers/health_controller.rb

@@ -1,7 +0,0 @@
-# Inherits from ActionController::Base to skip all middleware,
-# authentication, and callbacks. Used for health checks
-class HealthController < ActionController::Base # rubocop:disable Rails/ApplicationController
-  def show
-    render json: { status: 'woot' }
-  end
-end

app/controllers/super_admin/app_configs_controller.rb

@@ -42,20 +42,19 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
       'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
       'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => %w[MAILER_INBOUND_EMAIL_DOMAIN ACCOUNT_EMAILS_LIMIT ACCOUNT_EMAILS_PLAN_LIMITS],
+      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
       'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
       'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
       'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
-      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET TIKTOK_API_VERSION],
+      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET],
       'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
       'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
-      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN],
-      'captain' => %w[CAPTAIN_OPEN_AI_API_KEY CAPTAIN_OPEN_AI_MODEL CAPTAIN_OPEN_AI_ENDPOINT]
+      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN]
     }
 
     @allowed_configs = mapping.fetch(
       @config,
-      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE WIDGET_TOKEN_EXPIRY]
+      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE]
     )
   end
 end

app/controllers/webhooks/shopify_controller.rb

@@ -1,35 +0,0 @@
-class Webhooks::ShopifyController < ActionController::API
-  before_action :verify_hmac!
-
-  def events
-    case request.headers['X-Shopify-Topic']
-    when 'shop/redact'
-      handle_shop_redact
-    end
-
-    head :ok
-  end
-
-  private
-
-  def verify_hmac!
-    secret = GlobalConfigService.load('SHOPIFY_CLIENT_SECRET', nil)
-    return head :unauthorized if secret.blank?
-
-    data = request.body.read
-    request.body.rewind
-
-    hmac_header = request.headers['X-Shopify-Hmac-SHA256']
-    return head :unauthorized if hmac_header.blank?
-
-    computed = Base64.strict_encode64(OpenSSL::HMAC.digest('SHA256', secret, data))
-    return head :unauthorized unless ActiveSupport::SecurityUtils.secure_compare(computed, hmac_header)
-  end
-
-  def handle_shop_redact
-    shop_domain = params[:shop_domain]
-    return if shop_domain.blank?
-
-    Integrations::Hook.where(app_id: 'shopify', reference_id: shop_domain).destroy_all
-  end
-end

app/helpers/api/v2/accounts/reports_helper.rb

@@ -46,13 +46,6 @@ module Api::V2::Accounts::ReportsHelper
     end
   end
 
-  def generate_conversations_report
-    builder = V2::Reports::Conversations::MetricBuilder.new(Current.account, build_params(type: :account))
-    summary = builder.summary
-
-    [generate_conversation_report_metrics(summary)]
-  end
-
   private
 
   def build_params(base_params)
@@ -78,16 +71,4 @@ module Api::V2::Accounts::ReportsHelper
       report[:resolved_conversations_count]
     ]
   end
-
-  def generate_conversation_report_metrics(summary)
-    [
-      summary[:conversations_count],
-      summary[:incoming_messages_count],
-      summary[:outgoing_messages_count],
-      Reports::TimeFormatPresenter.new(summary[:avg_first_response_time]).format,
-      Reports::TimeFormatPresenter.new(summary[:avg_resolution_time]).format,
-      summary[:resolutions_count],
-      Reports::TimeFormatPresenter.new(summary[:reply_time]).format
-    ]
-  end
 end

app/helpers/super_admin/features.yml

@@ -2,6 +2,13 @@
 # No need to replicate the same values in two places
 
 # ------- Premium Features ------- #
+captain:
+  name: 'Captain'
+  description: 'Enable AI-powered conversations with your customers.'
+  enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
+  icon: 'icon-captain'
+  config_key: 'captain'
+  enterprise: true
 saml:
   name: 'SAML SSO'
   description: 'Configuration for controlling SAML Single Sign-On availability'
@@ -41,12 +48,6 @@ help_center:
   description: 'Allow agents to create help center articles and publish them in a portal.'
   enabled: true
   icon: 'icon-book-2-line'
-captain:
-  name: 'Captain'
-  description: 'Enable AI-powered conversations with your customers.'
-  enabled: true
-  icon: 'icon-captain'
-  config_key: 'captain'
 
 # ------- Communication Channels ------- #
 live_chat:

app/javascript/dashboard/App.vue

@@ -131,7 +131,7 @@ export default {
   <div
     v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
     id="app"
-    class="flex flex-col w-full h-screen min-h-0 bg-n-background"
+    class="flex flex-col w-full h-screen min-h-0"
     :dir="isRTL ? 'rtl' : 'ltr'"
   >
     <UpdateBanner :latest-chatwoot-version="latestChatwootVersion" />

app/javascript/dashboard/api/captain/tasks.js

@@ -1,107 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-/**
- * A client for the Captain Tasks API.
- * @extends ApiClient
- */
-class TasksAPI extends ApiClient {
-  /**
-   * Creates a new TasksAPI instance.
-   */
-  constructor() {
-    super('captain/tasks', { accountScoped: true });
-  }
-
-  /**
-   * Rewrites content with a specific operation.
-   * @param {Object} options - The rewrite options.
-   * @param {string} options.content - The content to rewrite.
-   * @param {string} options.operation - The rewrite operation (fix_spelling_grammar, casual, professional, etc).
-   * @param {string} [options.conversationId] - The conversation ID for context (required for 'improve').
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the rewritten content.
-   */
-  rewrite({ content, operation, conversationId }, signal) {
-    return axios.post(
-      `${this.url}/rewrite`,
-      {
-        content,
-        operation,
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-
-  /**
-   * Summarizes a conversation.
-   * @param {string} conversationId - The conversation ID to summarize.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the summary.
-   */
-  summarize(conversationId, signal) {
-    return axios.post(
-      `${this.url}/summarize`,
-      {
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-
-  /**
-   * Gets a reply suggestion for a conversation.
-   * @param {string} conversationId - The conversation ID.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the reply suggestion.
-   */
-  replySuggestion(conversationId, signal) {
-    return axios.post(
-      `${this.url}/reply_suggestion`,
-      {
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-
-  /**
-   * Gets label suggestions for a conversation.
-   * @param {string} conversationId - The conversation ID.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with label suggestions.
-   */
-  labelSuggestion(conversationId, signal) {
-    return axios.post(
-      `${this.url}/label_suggestion`,
-      {
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-
-  /**
-   * Sends a follow-up message to continue refining a previous task result.
-   * @param {Object} options - The follow-up options.
-   * @param {Object} options.followUpContext - The follow-up context from a previous task.
-   * @param {string} options.message - The follow-up message/request from the user.
-   * @param {string} [options.conversationId] - The conversation ID for Langfuse session tracking.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the follow-up response and updated follow-up context.
-   */
-  followUp({ followUpContext, message, conversationId }, signal) {
-    return axios.post(
-      `${this.url}/follow_up`,
-      {
-        follow_up_context: followUpContext,
-        message,
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-}
-
-export default new TasksAPI();

app/javascript/dashboard/api/integrations/openapi.js

@@ -0,0 +1,81 @@
+/* global axios */
+
+import ApiClient from '../ApiClient';
+
+/**
+ * Represents the data object for a OpenAI hook.
+ * @typedef {Object} ConversationMessageData
+ * @property {string} [tone] - The tone of the message.
+ * @property {string} [content] - The content of the message.
+ * @property {string} [conversation_display_id] - The display ID of the conversation (optional).
+ */
+
+/**
+ * A client for the OpenAI API.
+ * @extends ApiClient
+ */
+class OpenAIAPI extends ApiClient {
+  /**
+   * Creates a new OpenAIAPI instance.
+   */
+  constructor() {
+    super('integrations', { accountScoped: true });
+
+    /**
+     * The conversation events supported by the API.
+     * @type {string[]}
+     */
+    this.conversation_events = [
+      'summarize',
+      'reply_suggestion',
+      'label_suggestion',
+    ];
+
+    /**
+     * The message events supported by the API.
+     * @type {string[]}
+     */
+    this.message_events = ['rephrase'];
+  }
+
+  /**
+   * Processes an event using the OpenAI API.
+   * @param {Object} options - The options for the event.
+   * @param {string} [options.type='rephrase'] - The type of event to process.
+   * @param {string} [options.content] - The content of the event.
+   * @param {string} [options.tone] - The tone of the event.
+   * @param {string} [options.conversationId] - The ID of the conversation to process the event for.
+   * @param {string} options.hookId - The ID of the hook to use for processing the event.
+   * @returns {Promise} A promise that resolves with the result of the event processing.
+   */
+  processEvent({ type = 'rephrase', content, tone, conversationId, hookId }) {
+    /**
+     * @type {ConversationMessageData}
+     */
+    let data = {
+      tone,
+      content,
+    };
+
+    // Always include conversation_display_id when available for session tracking
+    if (conversationId) {
+      data.conversation_display_id = conversationId;
+    }
+
+    // For conversation-level events, only send conversation_display_id
+    if (this.conversation_events.includes(type)) {
+      data = {
+        conversation_display_id: conversationId,
+      };
+    }
+
+    return axios.post(`${this.url}/hooks/${hookId}/process_event`, {
+      event: {
+        name: type,
+        data,
+      },
+    });
+  }
+}
+
+export default new OpenAIAPI();

app/javascript/dashboard/api/reports.js

@@ -61,12 +61,6 @@ class ReportsAPI extends ApiClient {
     });
   }
 
-  getConversationsSummaryReports({ from: since, to: until, businessHours }) {
-    return axios.get(`${this.url}/conversations_summary`, {
-      params: { since, until, business_hours: businessHours },
-    });
-  }
-
   getConversationTrafficCSV({ daysBefore = 6 } = {}) {
     return axios.get(`${this.url}/conversation_traffic`, {
       params: { timezone_offset: getTimeOffset(), days_before: daysBefore },

app/javascript/dashboard/assets/scss/_next-colors.scss

@@ -94,52 +94,21 @@
     --gray-11: 100 100 100;
     --gray-12: 32 32 32;
 
-    --violet-1: 253 252 254;
-    --violet-2: 250 248 255;
-    --violet-3: 244 240 254;
-    --violet-4: 235 228 255;
-    --violet-5: 225 217 255;
-    --violet-6: 212 202 254;
-    --violet-7: 194 178 248;
-    --violet-8: 169 153 236;
-    --violet-9: 110 86 207;
-    --violet-10: 100 84 196;
-    --violet-11: 101 85 183;
-    --violet-12: 47 38 95;
-
-    --background-color: 247 247 247;
-    --surface-1: 254 254 254;
-    --surface-2: 255 255 255;
-    --surface-active: 255 255 255;
-    --background-input-box: 0, 0, 0, 0.03;
-    --text-blue: 1 22 44;
-    --text-purple: 2 4 49;
-    --text-amber: 37 24 1;
+    --background-color: 253 253 253;
+    --text-blue: 8 109 224;
     --border-container: 236 236 236;
-    --border-strong: 226 227 231;
+    --border-strong: 235 235 235;
     --border-weak: 234 234 234;
-    --border-blue-strong: 18 61 117;
     --solid-1: 255 255 255;
     --solid-2: 255 255 255;
     --solid-3: 255 255 255;
     --solid-active: 255 255 255;
-    --solid-amber: 255 228 181;
+    --solid-amber: 252 232 193;
     --solid-blue: 218 236 255;
-    --solid-blue-2: 251 253 255;
     --solid-iris: 230 231 255;
-    --solid-purple: 230 231 255;
-    --solid-red: 254 200 201;
-    --solid-amber-button: 255 221 141;
-    --card-color: 255 255 255;
-    --overlay: 0, 0, 0, 0.12;
-    --overlay-avatar: 255, 255, 255, 0.67;
-    --button-color: 255 255 255;
-    --button-hover-color: 255, 255, 255, 0.2;
-    --label-background: 247 247 247;
-    --label-border: 0, 0, 0, 0.04;
 
-    --alpha-1: 215, 215, 215, 0.22;
-    --alpha-2: 196, 197, 198, 0.22;
+    --alpha-1: 67, 67, 67, 0.06;
+    --alpha-2: 201, 202, 207, 0.15;
     --alpha-3: 255, 255, 255, 0.96;
     --black-alpha-1: 0, 0, 0, 0.12;
     --black-alpha-2: 0, 0, 0, 0.04;
@@ -240,56 +209,25 @@
     --gray-11: 180 180 180;
     --gray-12: 238 238 238;
 
-    --violet-1: 20 17 31;
-    --violet-2: 27 21 37;
-    --violet-3: 41 31 67;
-    --violet-4: 50 37 85;
-    --violet-5: 60 46 105;
-    --violet-6: 71 56 135;
-    --violet-7: 86 70 151;
-    --violet-8: 110 86 171;
-    --violet-9: 110 86 207;
-    --violet-10: 125 109 217;
-    --violet-11: 169 153 236;
-    --violet-12: 226 221 254;
-
-    --background-color: 28 29 32;
-    --surface-1: 20 21 23;
-    --surface-2: 22 23 26;
-    --surface-active: 53 57 66;
-    --background-input-box: 255, 255, 255, 0.02;
-    --text-blue: 213 234 255;
-    --text-purple: 232 233 254;
-    --text-amber: 255 247 234;
-    --border-strong: 46 45 50;
-    --border-weak: 31 31 37;
-    --border-blue-strong: 201 226 255;
+    --background-color: 18 18 19;
+    --border-strong: 52 52 52;
+    --border-weak: 38 38 42;
     --solid-1: 23 23 26;
     --solid-2: 29 30 36;
     --solid-3: 44 45 54;
     --solid-active: 53 57 66;
-    --solid-amber: 56 50 41;
-    --solid-blue: 15 57 102;
-    --solid-blue-2: 26 29 35;
+    --solid-amber: 42 37 30;
+    --solid-blue: 16 49 91;
     --solid-iris: 38 42 101;
-    --solid-purple: 51 51 107;
-    --solid-red: 90 33 34;
-    --solid-amber-button: 255 221 141;
-    --card-color: 28 30 34;
-    --overlay: 0, 0, 0, 0.4;
-    --overlay-avatar: 0, 0, 0, 0.05;
-    --button-color: 42 43 51;
-    --button-hover-color: 0, 0, 0, 0.15;
-    --label-background: 36 38 45;
-    --label-border: 255, 255, 255, 0.03;
+    --text-blue: 126 182 255;
 
-    --alpha-1: 35, 36, 42, 0.8;
-    --alpha-2: 147, 153, 176, 0.12;
-    --alpha-3: 33, 34, 38, 0.95;
+    --alpha-1: 36, 36, 36, 0.8;
+    --alpha-2: 139, 147, 182, 0.15;
+    --alpha-3: 36, 38, 45, 0.9;
     --black-alpha-1: 0, 0, 0, 0.3;
     --black-alpha-2: 0, 0, 0, 0.2;
     --border-blue: 39, 129, 246, 0.5;
-    --border-container: 255, 255, 255, 0;
+    --border-container: 236, 236, 236, 0;
     --white-alpha: 255, 255, 255, 0.1;
   }
 }

app/javascript/dashboard/assets/scss/plugins/_multiselect.scss

@@ -7,7 +7,7 @@
     @apply bg-n-slate-3;
 
     &::after {
-      @apply text-n-blue-11;
+      @apply text-n-blue-text;
     }
   }
 }

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.story.vue

@@ -39,6 +39,7 @@ const policyA = withCount({
   description: 'Distributes conversations evenly among available agents',
   assignmentOrder: 'round_robin',
   conversationPriority: 'high',
+  enabled: true,
   inboxes: [mockInboxes[0], mockInboxes[1]],
   isFetchingInboxes: false,
 });
@@ -49,6 +50,7 @@ const policyB = withCount({
   description: 'Assigns based on capacity and workload',
   assignmentOrder: 'capacity_based',
   conversationPriority: 'medium',
+  enabled: true,
   inboxes: [mockInboxes[2], mockInboxes[3]],
   isFetchingInboxes: false,
 });
@@ -59,6 +61,7 @@ const emptyPolicy = withCount({
   description: 'Policy with no assigned inboxes',
   assignmentOrder: 'manual',
   conversationPriority: 'low',
+  enabled: false,
   inboxes: [],
   isFetchingInboxes: false,
 });

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.vue

@@ -15,6 +15,7 @@ const props = defineProps({
   assignmentOrder: { type: String, default: '' },
   conversationPriority: { type: String, default: '' },
   assignedInboxCount: { type: Number, default: 0 },
+  enabled: { type: Boolean, default: false },
   inboxes: { type: Array, default: () => [] },
   isFetchingInboxes: { type: Boolean, default: false },
 });
@@ -64,6 +65,22 @@ const handleFetchInboxes = () => {
             {{ name }}
           </h3>
           <div class="flex items-center gap-2">
+            <div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
+              <span
+                class="text-xs"
+                :class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
+              >
+                {{
+                  enabled
+                    ? t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
+                      )
+                    : t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
+                      )
+                }}
+              </span>
+            </div>
             <CardPopover
               :title="
                 t(

app/javascript/dashboard/components-next/AssignmentPolicy/components/DataTable.vue

@@ -19,15 +19,11 @@ defineProps({
   },
 });
 
-const emit = defineEmits(['delete', 'navigate']);
+const emit = defineEmits(['delete']);
 
 const handleDelete = itemId => {
   emit('delete', itemId);
 };
-
-const handleNavigate = item => {
-  emit('navigate', item);
-};
 </script>
 
 <template>
@@ -51,11 +47,7 @@ const handleNavigate = item => {
       :key="item.id"
       class="grid grid-cols-4 items-center gap-3 min-w-0 w-full justify-between h-[3.25rem] ltr:pr-2 rtl:pl-2"
     >
-      <button
-        type="button"
-        class="flex items-center gap-2 col-span-2 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 rounded-lg py-1 px-1.5 -ml-1.5 transition-colors cursor-pointer group"
-        @click="handleNavigate(item)"
-      >
+      <div class="flex items-center gap-2 col-span-2">
         <Icon
           v-if="item.icon"
           :icon="item.icon"
@@ -69,16 +61,10 @@ const handleNavigate = item => {
           :size="20"
           rounded-full
         />
-        <span
-          class="text-sm text-n-slate-12 truncate min-w-0 group-hover:text-n-blue-11 dark:group-hover:text-n-blue-10 transition-colors"
-        >
+        <span class="text-sm text-n-slate-12 truncate min-w-0">
           {{ item.name }}
         </span>
-        <Icon
-          icon="i-lucide-external-link"
-          class="size-3.5 text-n-slate-10 opacity-0 group-hover:opacity-100 transition-opacity flex-shrink-0"
-        />
-      </button>
+      </div>
 
       <div class="flex items-start gap-2 col-span-1">
         <span

app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue

@@ -119,7 +119,7 @@ onMounted(() => {
             )
           "
           :items="filteredTags"
-          class="[&>button]:!text-n-blue-11 [&>div]:min-w-64"
+          class="[&>button]:!text-n-blue-text [&>div]:min-w-64"
           @add="onClickAddTag"
         />
       </div>

app/javascript/dashboard/components-next/AssignmentPolicy/components/FairDistribution.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { ref, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Input from 'dashboard/components-next/input/Input.vue';
 import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
@@ -15,9 +15,6 @@ const fairDistributionLimit = defineModel('fairDistributionLimit', {
   },
 });
 
-// The model value is in seconds (for the backend/DB)
-// DurationInput works in minutes internally
-// We need to convert between seconds and minutes
 const fairDistributionWindow = defineModel('fairDistributionWindow', {
   type: Number,
   default: 3600,
@@ -28,17 +25,6 @@ const fairDistributionWindow = defineModel('fairDistributionWindow', {
 
 const windowUnit = ref(DURATION_UNITS.MINUTES);
 
-// Convert seconds to minutes for DurationInput
-const windowInMinutes = computed({
-  get() {
-    return Math.floor((fairDistributionWindow.value || 0) / 60);
-  },
-  set(minutes) {
-    fairDistributionWindow.value = minutes * 60;
-  },
-});
-
-// Detect unit based on minutes (converted from seconds)
 const detectUnit = minutes => {
   const m = Number(minutes) || 0;
   if (m === 0) return DURATION_UNITS.MINUTES;
@@ -48,7 +34,7 @@ const detectUnit = minutes => {
 };
 
 onMounted(() => {
-  windowUnit.value = detectUnit(windowInMinutes.value);
+  windowUnit.value = detectUnit(fairDistributionWindow.value);
 });
 </script>
 
@@ -87,9 +73,9 @@ onMounted(() => {
       <div
         class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
       >
-        <!-- allow 10 mins to 999 days (in minutes) -->
+        <!-- allow 10 mins to 999 days -->
         <DurationInput
-          v-model:model-value="windowInMinutes"
+          v-model:model-value="fairDistributionWindow"
           v-model:unit="windowUnit"
           :min="10"
           :max="1438560"

app/javascript/dashboard/components-next/AssignmentPolicy/components/RadioCard.vue

@@ -1,6 +1,4 @@
 <script setup>
-import { useI18n } from 'vue-i18n';
-
 const props = defineProps({
   id: {
     type: String,
@@ -18,22 +16,12 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
-  disabledMessage: {
-    type: String,
-    default: '',
-  },
 });
 
 const emit = defineEmits(['select']);
 
-const { t } = useI18n();
-
 const handleChange = () => {
-  if (!props.isActive && !props.disabled) {
+  if (!props.isActive) {
     emit('select', props.id);
   }
 };
@@ -41,11 +29,9 @@ const handleChange = () => {
 
 <template>
   <div
-    class="relative rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
+    class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
     :class="[
-      disabled ? 'opacity-50 cursor-not-allowed' : 'cursor-pointer',
-      isActive ? 'outline-n-blue-9' : 'outline-n-weak',
-      !disabled && !isActive ? 'hover:outline-n-strong' : '',
+      isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
     ]"
     @click="handleChange"
   >
@@ -55,7 +41,6 @@ const handleChange = () => {
         :checked="isActive"
         :value="id"
         :name="id"
-        :disabled="disabled"
         type="radio"
         class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
         @change="handleChange"
@@ -64,23 +49,11 @@ const handleChange = () => {
 
     <!-- Content -->
     <div class="flex flex-col gap-3 items-start">
-      <div class="flex items-center gap-2">
-        <h3 class="text-sm font-medium text-n-slate-12">
-          {{ label }}
-        </h3>
-        <span
-          v-if="disabled"
-          class="inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-n-yellow-3 text-n-yellow-11"
-        >
-          {{
-            t(
-              'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.ASSIGNMENT_ORDER.BALANCED.PREMIUM_BADGE'
-            )
-          }}
-        </span>
-      </div>
+      <h3 class="text-sm font-medium text-n-slate-12">
+        {{ label }}
+      </h3>
       <p class="text-sm text-n-slate-11">
-        {{ disabled && disabledMessage ? disabledMessage : description }}
+        {{ description }}
       </p>
     </div>
   </div>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/BaseInfo.story.vue

@@ -6,6 +6,7 @@ const policyName = ref('Round Robin Policy');
 const description = ref(
   'Distributes conversations evenly among available agents'
 );
+const enabled = ref(true);
 </script>
 
 <template>
@@ -18,10 +19,13 @@ const description = ref(
         <BaseInfo
           v-model:policy-name="policyName"
           v-model:description="description"
+          v-model:enabled="enabled"
           name-label="Policy Name"
           name-placeholder="Enter policy name"
           description-label="Description"
           description-placeholder="Enter policy description"
+          status-label="Status"
+          status-placeholder="Active"
         />
       </div>
     </Variant>

app/javascript/dashboard/components-next/Campaigns/CampaignLayout.vue

@@ -20,7 +20,7 @@ const handleButtonClick = () => {
 </script>
 
 <template>
-  <section class="flex flex-col w-full h-full overflow-hidden bg-n-surface-1">
+  <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
     <header class="sticky top-0 z-10 px-6 lg:px-0">
       <div class="w-full max-w-[60rem] mx-auto">
         <div class="flex items-center justify-between w-full h-20 gap-2">

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue

@@ -306,7 +306,7 @@ defineExpose({ prepareCampaignDetails, isSubmitDisabled });
         variant="faded"
         color="slate"
         :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignForm.vue

@@ -174,7 +174,7 @@ const handleSubmit = async () => {
         color="slate"
         type="button"
         :label="t('CAMPAIGN.SMS.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/WhatsAppCampaign/WhatsAppCampaignForm.vue

@@ -251,7 +251,7 @@ watch(
         color="slate"
         type="button"
         :label="t('CAMPAIGN.WHATSAPP.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/Companies/CompaniesListLayout.vue

@@ -21,7 +21,7 @@ const updateCurrentPage = page => {
 
 <template>
   <section
-    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-surface-1"
+    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-background"
   >
     <div class="flex flex-col w-full h-full transition-all duration-300">
       <CompanyHeader

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -73,7 +73,7 @@ const closeMobileSidebar = () => {
 
 <template>
   <section
-    class="flex w-full h-full overflow-hidden justify-evenly bg-n-surface-1"
+    class="flex w-full h-full overflow-hidden justify-evenly bg-n-background"
   >
     <div
       class="flex flex-col w-full h-full transition-all duration-300 ltr:2xl:ml-56 rtl:2xl:mr-56"

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactImportDialog.vue

@@ -73,7 +73,7 @@ defineExpose({ dialogRef });
           target="_blank"
           rel="noopener noreferrer"
           download="import-contacts-sample.csv"
-          class="text-n-blue-11"
+          class="text-n-blue-text"
         >
           {{
             t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.DOWNLOAD_LABEL')

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -68,7 +68,8 @@ const hasActiveSegments = computed(
 );
 const activeSegmentName = computed(() => props.activeSegment?.name);
 
-const openCreateNewContactDialog = () => {
+const openCreateNewContactDialog = async () => {
+  await createNewContactDialogRef.value?.contactsFormRef.resetValidation();
   createNewContactDialogRef.value?.dialogRef.open();
 };
 const openContactImportDialog = () =>

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -5,7 +5,6 @@ import { useRoute } from 'vue-router';
 import ContactListHeaderWrapper from 'dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue';
 import ContactsActiveFiltersPreview from 'dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
-import ContactsLoadMore from 'dashboard/components-next/Contacts/ContactsLoadMore.vue';
 
 const props = defineProps({
   searchValue: { type: String, default: '' },
@@ -20,9 +19,6 @@ const props = defineProps({
   segmentsId: { type: [String, Number], default: 0 },
   hasAppliedFilters: { type: Boolean, default: false },
   isFetchingList: { type: Boolean, default: false },
-  useInfiniteScroll: { type: Boolean, default: false },
-  hasMore: { type: Boolean, default: false },
-  isLoadingMore: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -31,7 +27,6 @@ const emit = defineEmits([
   'search',
   'applyFilter',
   'clearFilters',
-  'loadMore',
 ]);
 
 const route = useRoute();
@@ -66,19 +61,11 @@ const updateCurrentPage = page => {
 const openFilter = () => {
   contactListHeaderWrapper.value?.onToggleFilters();
 };
-
-const showLoadMore = computed(() => {
-  return props.useInfiniteScroll && props.hasMore;
-});
-
-const showPagination = computed(() => {
-  return !props.useInfiniteScroll && props.showPaginationFooter;
-});
 </script>
 
 <template>
   <section
-    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-surface-1"
+    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-background"
   >
     <div class="flex flex-col w-full h-full transition-all duration-300">
       <ContactListHeaderWrapper
@@ -107,14 +94,9 @@ const showPagination = computed(() => {
             @open-filter="openFilter"
           />
           <slot name="default" />
-          <ContactsLoadMore
-            v-if="showLoadMore"
-            :is-loading="isLoadingMore"
-            @load-more="emit('loadMore')"
-          />
         </div>
       </main>
-      <footer v-if="showPagination" class="sticky bottom-0 z-0 px-4 pb-4">
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
         <PaginationFooter
           current-page-info="CONTACTS_LAYOUT.PAGINATION_FOOTER.SHOWING"
           :current-page="currentPage"

app/javascript/dashboard/components-next/Contacts/ContactsLoadMore.vue

@@ -1,28 +0,0 @@
-<script setup>
-import { useI18n } from 'vue-i18n';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-defineProps({
-  isLoading: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['loadMore']);
-
-const { t } = useI18n();
-</script>
-
-<template>
-  <div class="flex justify-center py-4">
-    <Button
-      :label="t('CONTACTS_LAYOUT.LOAD_MORE')"
-      :is-loading="isLoading"
-      variant="faded"
-      color="slate"
-      size="sm"
-      @click="emit('loadMore')"
-    />
-  </div>
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue

@@ -130,7 +130,7 @@ const onMergeContacts = async () => {
         variant="faded"
         color="slate"
         :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="resetState"
       />
       <Button

app/javascript/dashboard/components-next/Conversation/ConversationRequiredEmpty.vue

@@ -1,17 +0,0 @@
-<script setup>
-import { useI18n } from 'vue-i18n';
-
-const { t } = useI18n();
-</script>
-
-<template>
-  <div class="flex justify-between items-center px-4 py-4 w-full">
-    <div
-      class="flex justify-center items-center py-6 w-full custom-dashed-border"
-    >
-      <span class="text-sm text-n-slate-11">
-        {{ t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.NO_ATTRIBUTES') }}
-      </span>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/ConversationWorkflow/ConversationRequiredAttributeItem.vue

@@ -1,56 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import { ATTRIBUTE_TYPES } from './constants';
-
-const props = defineProps({
-  attribute: {
-    type: Object,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['delete']);
-
-const iconByType = {
-  [ATTRIBUTE_TYPES.TEXT]: 'i-lucide-align-justify',
-  [ATTRIBUTE_TYPES.CHECKBOX]: 'i-lucide-circle-check-big',
-  [ATTRIBUTE_TYPES.LIST]: 'i-lucide-list',
-  [ATTRIBUTE_TYPES.DATE]: 'i-lucide-calendar',
-  [ATTRIBUTE_TYPES.LINK]: 'i-lucide-link',
-  [ATTRIBUTE_TYPES.NUMBER]: 'i-lucide-hash',
-};
-
-const attributeIcon = computed(() => {
-  const typeKey = props.attribute.type?.toLowerCase();
-  return iconByType[typeKey] || 'i-lucide-align-justify';
-});
-
-const handleDelete = () => {
-  emit('delete', props.attribute);
-};
-</script>
-
-<template>
-  <div class="flex justify-between items-center px-4 py-3 w-full">
-    <div class="flex gap-3 items-center">
-      <h5 class="text-sm font-medium text-n-slate-12 line-clamp-1">
-        {{ attribute.label }}
-      </h5>
-      <div class="w-px h-2.5 bg-n-slate-5" />
-      <div class="flex gap-1.5 items-center">
-        <Icon :icon="attributeIcon" class="size-4 text-n-slate-11" />
-        <span class="text-sm text-n-slate-11">{{ attribute.type }}</span>
-      </div>
-      <div class="w-px h-2.5 bg-n-slate-5" />
-      <div class="flex gap-1.5 items-center">
-        <Icon icon="i-lucide-key-round" class="size-4 text-n-slate-11" />
-        <span class="text-sm text-n-slate-11">{{ attribute.value }}</span>
-      </div>
-    </div>
-    <div class="flex gap-2 items-center">
-      <Button icon="i-lucide-trash" sm slate ghost @click.stop="handleDelete" />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/ConversationWorkflow/ConversationRequiredAttributes.vue

@@ -1,186 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useToggle } from '@vueuse/core';
-import { useI18n } from 'vue-i18n';
-import { useRouter } from 'vue-router';
-import { useMapGetter } from 'dashboard/composables/store';
-import { useAccount } from 'dashboard/composables/useAccount';
-import { useAlert } from 'dashboard/composables';
-import Button from 'dashboard/components-next/button/Button.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-import ConversationRequiredAttributeItem from 'dashboard/components-next/ConversationWorkflow/ConversationRequiredAttributeItem.vue';
-import ConversationRequiredEmpty from 'dashboard/components-next/Conversation/ConversationRequiredEmpty.vue';
-import BasePaywallModal from 'dashboard/routes/dashboard/settings/components/BasePaywallModal.vue';
-
-const props = defineProps({
-  isEnabled: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['click']);
-const router = useRouter();
-const { t } = useI18n();
-const { currentAccount, accountId, isOnChatwootCloud, updateAccount } =
-  useAccount();
-const [showDropdown, toggleDropdown] = useToggle(false);
-const [isSaving, toggleSaving] = useToggle(false);
-const conversationAttributes = useMapGetter(
-  'attributes/getConversationAttributes'
-);
-const currentUser = useMapGetter('getCurrentUser');
-
-const isSuperAdmin = computed(() => currentUser.value.type === 'SuperAdmin');
-const showPaywall = computed(() => !props.isEnabled && isOnChatwootCloud.value);
-const i18nKey = computed(() =>
-  isOnChatwootCloud.value ? 'PAYWALL' : 'ENTERPRISE_PAYWALL'
-);
-
-const goToBillingSettings = () => {
-  router.push({
-    name: 'billing_settings_index',
-    params: { accountId: accountId.value },
-  });
-};
-
-const handleClick = () => {
-  emit('click');
-};
-
-const selectedAttributeKeys = computed(
-  () => currentAccount.value?.settings?.conversation_required_attributes || []
-);
-
-const allAttributeOptions = computed(() =>
-  (conversationAttributes.value || []).map(attribute => ({
-    ...attribute,
-    action: 'add',
-    value: attribute.attributeKey,
-    label: attribute.attributeDisplayName,
-    type: attribute.attributeDisplayType,
-  }))
-);
-
-const attributeOptions = computed(() => {
-  const selectedKeysSet = new Set(selectedAttributeKeys.value);
-  return allAttributeOptions.value.filter(
-    attribute => !selectedKeysSet.has(attribute.value)
-  );
-});
-
-const conversationRequiredAttributes = computed(() => {
-  const attributeMap = new Map(
-    allAttributeOptions.value.map(attr => [attr.value, attr])
-  );
-  return selectedAttributeKeys.value
-    .map(key => attributeMap.get(key))
-    .filter(Boolean);
-});
-
-const handleAddAttributesClick = event => {
-  event.stopPropagation();
-  toggleDropdown();
-};
-
-const saveRequiredAttributes = async keys => {
-  try {
-    toggleSaving(true);
-    await updateAccount(
-      { conversation_required_attributes: keys },
-      { silent: true }
-    );
-    useAlert(t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.SAVE.SUCCESS'));
-  } catch (error) {
-    useAlert(t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.SAVE.ERROR'));
-  } finally {
-    toggleSaving(false);
-    toggleDropdown(false);
-  }
-};
-
-const handleAttributeAction = ({ value }) => {
-  if (!value || isSaving.value) return;
-  const updatedKeys = Array.from(
-    new Set([...selectedAttributeKeys.value, value])
-  );
-  saveRequiredAttributes(updatedKeys);
-};
-
-const closeDropdown = () => {
-  toggleDropdown(false);
-};
-
-const handleDelete = attribute => {
-  if (isSaving.value) return;
-  const updatedKeys = selectedAttributeKeys.value.filter(
-    key => key !== attribute.value
-  );
-  saveRequiredAttributes(updatedKeys);
-};
-</script>
-
-<template>
-  <div
-    v-if="isEnabled || showPaywall"
-    class="flex flex-col w-full outline-1 outline outline-n-container rounded-xl bg-n-solid-2 divide-y divide-n-weak"
-    @click="handleClick"
-  >
-    <div class="flex flex-col gap-2 items-start px-5 py-4">
-      <div class="flex justify-between items-center w-full">
-        <div class="flex flex-col gap-2">
-          <h3 class="text-base font-medium text-n-slate-12">
-            {{ $t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.TITLE') }}
-          </h3>
-          <p class="mb-0 text-sm text-n-slate-11">
-            {{ $t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.DESCRIPTION') }}
-          </p>
-        </div>
-        <div v-if="isEnabled" v-on-clickaway="closeDropdown" class="relative">
-          <Button
-            icon="i-lucide-circle-plus"
-            :label="$t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.ADD.TITLE')"
-            :is-loading="isSaving"
-            :disabled="isSaving || attributeOptions.length === 0"
-            @click="handleAddAttributesClick"
-          />
-          <DropdownMenu
-            v-if="showDropdown"
-            :menu-items="attributeOptions"
-            show-search
-            :search-placeholder="
-              $t(
-                'CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.ADD.SEARCH_PLACEHOLDER'
-              )
-            "
-            class="top-full mt-1 w-52 ltr:right-0 rtl:left-0"
-            @action="handleAttributeAction"
-          />
-        </div>
-      </div>
-    </div>
-
-    <template v-if="isEnabled">
-      <ConversationRequiredEmpty
-        v-if="conversationRequiredAttributes.length === 0"
-      />
-
-      <ConversationRequiredAttributeItem
-        v-for="attribute in conversationRequiredAttributes"
-        :key="attribute.value"
-        :attribute="attribute"
-        @delete="handleDelete"
-      />
-    </template>
-
-    <BasePaywallModal
-      v-else
-      class="mx-auto my-8"
-      feature-prefix="CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES"
-      :i18n-key="i18nKey"
-      :is-on-chatwoot-cloud="isOnChatwootCloud"
-      :is-super-admin="isSuperAdmin"
-      @upgrade="goToBillingSettings"
-    />
-  </div>
-</template>

app/javascript/dashboard/components-next/ConversationWorkflow/ConversationResolveAttributesModal.vue

@@ -1,248 +0,0 @@
-<script setup>
-import { ref, computed, reactive } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useVuelidate } from '@vuelidate/core';
-import { required, url, helpers } from '@vuelidate/validators';
-import { getRegexp } from 'shared/helpers/Validators';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-import TextArea from 'next/textarea/TextArea.vue';
-import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-import ChoiceToggle from 'dashboard/components-next/input/ChoiceToggle.vue';
-import { ATTRIBUTE_TYPES } from './constants';
-
-const emit = defineEmits(['submit']);
-
-const { t } = useI18n();
-
-const dialogRef = ref(null);
-const visibleAttributes = ref([]);
-const formValues = reactive({});
-const conversationContext = ref(null);
-
-const placeholders = computed(() => ({
-  text: t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.TEXT'),
-  number: t(
-    'CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.NUMBER'
-  ),
-  link: t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.LINK'),
-  date: t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.DATE'),
-  list: t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.LIST'),
-}));
-
-const getPlaceholder = type => placeholders.value[type] || '';
-
-const validationRules = computed(() => {
-  const rules = {};
-  visibleAttributes.value.forEach(attribute => {
-    if (attribute.type === ATTRIBUTE_TYPES.LINK) {
-      rules[attribute.value] = { required, url };
-    } else if (attribute.type === ATTRIBUTE_TYPES.CHECKBOX) {
-      // Checkbox doesn't need validation - any selection is valid
-      rules[attribute.value] = {};
-    } else {
-      rules[attribute.value] = { required };
-      if (attribute.regexPattern) {
-        rules[attribute.value].regexValidation = helpers.withParams(
-          { regexCue: attribute.regexCue },
-          value => !value || getRegexp(attribute.regexPattern).test(value)
-        );
-      }
-    }
-  });
-  return rules;
-});
-
-const v$ = useVuelidate(validationRules, formValues);
-
-const getErrorMessage = attributeKey => {
-  const field = v$.value[attributeKey];
-  if (!field || !field.$error) return '';
-
-  if (field.url && field.url.$invalid) {
-    return t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_URL');
-  }
-  if (field.regexValidation && field.regexValidation.$invalid) {
-    return (
-      field.regexValidation.$params?.regexCue ||
-      t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_INPUT')
-    );
-  }
-  if (field.required && field.required.$invalid) {
-    return t('CUSTOM_ATTRIBUTES.VALIDATIONS.REQUIRED');
-  }
-  return '';
-};
-
-const isFormComplete = computed(() =>
-  visibleAttributes.value.every(attribute => {
-    const value = formValues[attribute.value];
-
-    // For checkbox attributes, ensure the agent has explicitly selected a value
-    if (attribute.type === ATTRIBUTE_TYPES.CHECKBOX) {
-      return formValues[attribute.value] !== null;
-    }
-
-    // For other attribute types, check for valid non-empty values
-    return value !== undefined && value !== null && String(value).trim() !== '';
-  })
-);
-
-const comboBoxOptions = computed(() => {
-  const options = {};
-  visibleAttributes.value.forEach(attribute => {
-    if (attribute.type === ATTRIBUTE_TYPES.LIST) {
-      options[attribute.value] = (attribute.attributeValues || []).map(
-        option => ({
-          value: option,
-          label: option,
-        })
-      );
-    }
-  });
-  return options;
-});
-
-const close = () => {
-  dialogRef.value?.close();
-  conversationContext.value = null;
-  v$.value.$reset();
-};
-
-const open = (attributes = [], initialValues = {}, context = null) => {
-  visibleAttributes.value = attributes;
-  conversationContext.value = context;
-
-  // Clear existing formValues
-  Object.keys(formValues).forEach(key => {
-    delete formValues[key];
-  });
-
-  // Initialize form values
-  attributes.forEach(attribute => {
-    const presetValue = initialValues[attribute.value];
-    if (presetValue !== undefined && presetValue !== null) {
-      formValues[attribute.value] = presetValue;
-    } else {
-      // For checkbox attributes, initialize to null to avoid pre-selection
-      // For other attributes, initialize to empty string
-      formValues[attribute.value] =
-        attribute.type === ATTRIBUTE_TYPES.CHECKBOX ? null : '';
-    }
-  });
-
-  v$.value.$reset();
-  dialogRef.value?.open();
-};
-
-const handleConfirm = async () => {
-  v$.value.$touch();
-  if (v$.value.$invalid) {
-    return;
-  }
-
-  emit('submit', {
-    attributes: { ...formValues },
-    context: conversationContext.value,
-  });
-  close();
-};
-
-defineExpose({ open, close });
-</script>
-
-<template>
-  <Dialog
-    ref="dialogRef"
-    width="lg"
-    :title="t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.TITLE')"
-    :description="
-      t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.DESCRIPTION')
-    "
-    :confirm-button-label="
-      t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.ACTIONS.RESOLVE')
-    "
-    :cancel-button-label="
-      t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.ACTIONS.CANCEL')
-    "
-    :disable-confirm-button="!isFormComplete"
-    @confirm="handleConfirm"
-  >
-    <div class="flex flex-col gap-4">
-      <div
-        v-for="attribute in visibleAttributes"
-        :key="attribute.value"
-        class="flex flex-col gap-2"
-      >
-        <div class="flex justify-between items-center">
-          <label class="mb-0.5 text-sm font-medium text-n-slate-12">
-            {{ attribute.label }}
-          </label>
-        </div>
-
-        <template v-if="attribute.type === ATTRIBUTE_TYPES.TEXT">
-          <TextArea
-            v-model="formValues[attribute.value]"
-            class="w-full"
-            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.TEXT)"
-            :message="getErrorMessage(attribute.value)"
-            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
-            @blur="v$[attribute.value].$touch"
-          />
-        </template>
-
-        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.NUMBER">
-          <Input
-            v-model="formValues[attribute.value]"
-            type="number"
-            size="md"
-            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.NUMBER)"
-            :message="getErrorMessage(attribute.value)"
-            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
-            @blur="v$[attribute.value].$touch"
-          />
-        </template>
-
-        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.LINK">
-          <Input
-            v-model="formValues[attribute.value]"
-            type="url"
-            size="md"
-            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.LINK)"
-            :message="getErrorMessage(attribute.value)"
-            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
-            @blur="v$[attribute.value].$touch"
-          />
-        </template>
-
-        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.DATE">
-          <Input
-            v-model="formValues[attribute.value]"
-            type="date"
-            size="md"
-            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.DATE)"
-            :message="getErrorMessage(attribute.value)"
-            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
-            @blur="v$[attribute.value].$touch"
-          />
-        </template>
-
-        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.LIST">
-          <ComboBox
-            v-model="formValues[attribute.value]"
-            :options="comboBoxOptions[attribute.value]"
-            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.LIST)"
-            :message="getErrorMessage(attribute.value)"
-            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
-            :has-error="v$[attribute.value].$error"
-            class="w-full"
-          />
-        </template>
-
-        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.CHECKBOX">
-          <ChoiceToggle v-model="formValues[attribute.value]" />
-        </template>
-      </div>
-    </div>
-  </Dialog>
-</template>

app/javascript/dashboard/components-next/ConversationWorkflow/constants.js

@@ -1,8 +0,0 @@
-export const ATTRIBUTE_TYPES = {
-  TEXT: 'text',
-  NUMBER: 'number',
-  LINK: 'link',
-  DATE: 'date',
-  LIST: 'list',
-  CHECKBOX: 'checkbox',
-};

app/javascript/dashboard/components-next/CustomAttributes/OtherAttribute.vue

@@ -128,7 +128,7 @@ const handleInputUpdate = async () => {
         'cursor-pointer text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
           !isEditingView,
         'text-n-slate-12 truncate': isEditingView && !isAttributeTypeLink,
-        'truncate hover:text-n-brand text-n-blue-11':
+        'truncate hover:text-n-brand text-n-blue-text':
           isEditingView && isAttributeTypeLink,
       }"
       @click="toggleEditValue(!isEditingView)"

app/javascript/dashboard/components-next/Editor/Editor.vue

@@ -5,7 +5,6 @@ import WootEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 
 const props = defineProps({
   modelValue: { type: String, default: '' },
-  editorKey: { type: String, default: '' },
   label: { type: String, default: '' },
   placeholder: { type: String, default: '' },
   focusOnMount: { type: Boolean, default: false },
@@ -97,7 +96,6 @@ watch(
       ]"
     >
       <WootEditor
-        :editor-id="editorKey"
         :model-value="modelValue"
         :placeholder="placeholder"
         :focus-on-mount="focusOnMount"
@@ -154,13 +152,6 @@ watch(
           }
         }
       }
-
-      .ProseMirror-menubar {
-        width: fit-content !important;
-        position: relative !important;
-        top: unset !important;
-        @apply ltr:left-[-0.188rem] rtl:right-[-0.188rem] !important;
-      }
     }
   }
 }

app/javascript/dashboard/components-next/EmptyStateLayout.vue

@@ -37,7 +37,7 @@ defineProps({
       <div
         class="flex flex-col items-center justify-end w-full h-full pb-20"
         :class="{
-          'absolute inset-x-0 bottom-0 bg-gradient-to-t from-n-surface-1 from-25% to-transparent':
+          'absolute inset-x-0 bottom-0 bg-gradient-to-t from-n-background from-25% dark:from-n-background to-transparent':
             showBackdrop,
         }"
       >
@@ -48,12 +48,14 @@ defineProps({
           }"
         >
           <div class="flex flex-col items-center justify-center gap-3">
-            <h2 class="text-3xl font-medium text-center text-n-slate-12">
+            <h2
+              class="text-3xl font-medium text-center text-n-slate-12 font-interDisplay"
+            >
               {{ title }}
             </h2>
             <p
               v-if="subtitle"
-              class="max-w-xl text-base text-center text-n-slate-11 tracking-[0.3px]"
+              class="max-w-xl text-base text-center text-n-slate-11 font-interDisplay tracking-[0.3px]"
             >
               {{ subtitle }}
             </p>

app/javascript/dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.vue

@@ -126,7 +126,7 @@ const handleClick = id => {
   <CardLayout>
     <div class="flex justify-between w-full gap-1">
       <span
-        class="text-base cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-11 text-n-slate-12 line-clamp-1"
+        class="text-base cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-text text-n-slate-12 line-clamp-1"
         @click="handleClick(id)"
       >
         {{ title }}

app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.vue

@@ -83,7 +83,7 @@ const handleAction = ({ action, value }) => {
       <div class="flex justify-between w-full gap-2">
         <div class="flex items-center justify-start w-full min-w-0 gap-2">
           <span
-            class="text-base truncate cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-11 text-n-slate-12"
+            class="text-base truncate cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-text text-n-slate-12"
             @click="handleClick(slug)"
           >
             {{ categoryTitleWithIcon }}

app/javascript/dashboard/components-next/HelpCenter/HelpCenterLayout.vue

@@ -58,7 +58,7 @@ const togglePortalSwitcher = () => {
 </script>
 
 <template>
-  <section class="flex flex-col w-full h-full overflow-hidden bg-n-surface-1">
+  <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
     <header class="sticky top-0 z-10 px-6 pb-3 lg:px-0">
       <div class="w-full max-w-[60rem] mx-auto lg:px-6">
         <div

app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue

@@ -60,7 +60,7 @@ const handleAction = ({ action, value }) => {
         </span>
         <span
           v-if="isDefault"
-          class="bg-n-alpha-2 h-6 inline-flex items-center justify-center rounded-md text-xs border-px border-transparent text-n-blue-11 px-2 py-0.5"
+          class="bg-n-alpha-2 h-6 inline-flex items-center justify-center rounded-md text-xs border-px border-transparent text-n-blue-text px-2 py-0.5"
         >
           {{ $t('HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DEFAULT') }}
         </span>

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue

@@ -246,7 +246,7 @@ defineExpose({ state, isSubmitDisabled });
           variant="faded"
           color="slate"
           :label="t('HELP_CENTER.CATEGORY_PAGE.CATEGORY_DIALOG.BUTTONS.CANCEL')"
-          class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+          class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
           @click="handleCancel"
         />
         <Button

app/javascript/dashboard/components-next/Inbox/InboxCard.vue

@@ -100,7 +100,7 @@ const formattedMessage = computed(() => {
 
 const notificationDetails = computed(() => {
   const type = props.inboxItem?.notificationType?.toUpperCase() || '';
-  const [icon = '', color = 'text-n-blue-11'] =
+  const [icon = '', color = 'text-n-blue-text'] =
     NOTIFICATION_TYPES_MAPPING[type] || [];
   return { text: type ? t(`INBOX.TYPES_NEXT.${type}`) : '', icon, color };
 });
@@ -181,11 +181,11 @@ onBeforeMount(contextMenuActions.close);
                 : 'i-lucide-alarm-clock-off'
             "
             class="flex-shrink-0 size-4"
-            :class="!isUnread ? 'text-n-slate-11' : 'text-n-blue-11'"
+            :class="!isUnread ? 'text-n-slate-11' : 'text-n-blue-text'"
           />
           <span
             class="text-xs font-medium truncate"
-            :class="!isUnread ? 'text-n-slate-11' : 'text-n-blue-11'"
+            :class="!isUnread ? 'text-n-slate-11' : 'text-n-blue-text'"
           >
             {{ snoozedText }}
           </span>

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { reactive, ref, computed, onMounted, watch } from 'vue';
+import { ref, computed, onMounted, watch } from 'vue';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
 import { useWindowSize } from '@vueuse/core';
@@ -59,23 +59,6 @@ const isFetchingInboxes = ref(false);
 const isSearching = ref(false);
 const showComposeNewConversation = ref(false);
 
-const formState = reactive({
-  message: '',
-  subject: '',
-  ccEmails: '',
-  bccEmails: '',
-  attachedFiles: [],
-});
-
-const clearFormState = () => {
-  Object.assign(formState, {
-    subject: '',
-    ccEmails: '',
-    bccEmails: '',
-    attachedFiles: [],
-  });
-};
-
 const contactById = useMapGetter('contacts/getContactById');
 const contactsUiFlags = useMapGetter('contacts/getUIFlags');
 const currentUser = useMapGetter('getCurrentUser');
@@ -157,14 +140,12 @@ const handleSelectedContact = async ({ value, action, ...rest }) => {
 
 const handleTargetInbox = inbox => {
   targetInbox.value = inbox;
-  if (!inbox) clearFormState();
   resetContacts();
 };
 
 const clearSelectedContact = () => {
   selectedContact.value = null;
   targetInbox.value = null;
-  clearFormState();
 };
 
 const closeCompose = () => {
@@ -179,12 +160,6 @@ const closeCompose = () => {
   emit('close');
 };
 
-const discardCompose = () => {
-  clearFormState();
-  formState.message = '';
-  closeCompose();
-};
-
 const createConversation = async ({ payload, isFromWhatsApp }) => {
   try {
     const data = await store.dispatch('contactConversations/create', {
@@ -196,7 +171,7 @@ const createConversation = async ({ payload, isFromWhatsApp }) => {
       to: `/app/accounts/${data.account_id}/conversations/${data.id}`,
       message: t('COMPOSE_NEW_CONVERSATION.FORM.GO_TO_CONVERSATION'),
     };
-    discardCompose();
+    closeCompose();
     useAlert(t('COMPOSE_NEW_CONVERSATION.FORM.SUCCESS_MESSAGE'), action);
     return true; // Return success
   } catch (error) {
@@ -218,11 +193,7 @@ watch(
   (currentContact, previousContact) => {
     if (currentContact && props.contactId) {
       // Reset on contact change
-      if (currentContact?.id !== previousContact?.id) {
-        clearSelectedContact();
-        clearFormState();
-        formState.message = '';
-      }
+      if (currentContact?.id !== previousContact?.id) clearSelectedContact();
 
       // First process the contactable inboxes to get the right structure
       const processedInboxes = processContactableInboxes(
@@ -294,7 +265,6 @@ useKeyboardEvents(keyboardEvents);
       @click.self="onModalBackdropClick"
     >
       <ComposeNewConversationForm
-        :form-state="formState"
         :class="[{ 'mt-2': !viewInModal }, composePopoverClass]"
         :contacts="contacts"
         :contact-id="contactId"
@@ -315,7 +285,7 @@ useKeyboardEvents(keyboardEvents);
         @update-target-inbox="handleTargetInbox"
         @clear-selected-contact="clearSelectedContact"
         @create-conversation="createConversation"
-        @discard="discardCompose"
+        @discard="closeCompose"
       />
     </div>
   </div>

app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue

@@ -44,12 +44,6 @@ const emit = defineEmits([
 
 const { t } = useI18n();
 
-const attachmentId = ref(0);
-const generateUid = () => {
-  attachmentId.value += 1;
-  return `attachment-${attachmentId.value}`;
-};
-
 const uploadAttachment = ref(null);
 const isEmojiPickerOpen = ref(false);
 
@@ -182,8 +176,7 @@ const onPaste = e => {
     .filter(file => file.size > 0)
     .forEach(file => {
       const { name, type, size } = file;
-      // Add unique ID for clipboard-pasted files
-      onFileUpload({ file, name, type, size, id: generateUid() });
+      onFileUpload({ file, name, type, size });
     });
 };
 

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed } from 'vue';
+import { reactive, ref, computed } from 'vue';
 import { useVuelidate } from '@vuelidate/core';
 import { required, requiredIf } from '@vuelidate/validators';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
@@ -7,7 +7,6 @@ import {
   appendSignature,
   removeSignature,
   getEffectiveChannelType,
-  stripUnsupportedMarkdown,
 } from 'dashboard/helper/editorHelper';
 import {
   buildContactableInboxesList,
@@ -37,7 +36,6 @@ const props = defineProps({
   contactsUiFlags: { type: Object, default: null },
   messageSignature: { type: String, default: '' },
   sendWithSignature: { type: Boolean, default: false },
-  formState: { type: Object, required: true },
 });
 
 const emit = defineEmits([
@@ -49,8 +47,6 @@ const emit = defineEmits([
   'createConversation',
 ]);
 
-const DEFAULT_FORMATTING = 'Context::Default';
-
 const showContactsDropdown = ref(false);
 const showInboxesDropdown = ref(false);
 const showCcEmailsDropdown = ref(false);
@@ -58,13 +54,13 @@ const showBccEmailsDropdown = ref(false);
 
 const isCreating = computed(() => props.contactConversationsUiFlags.isCreating);
 
-const state = props.formState || {
+const state = reactive({
   message: '',
   subject: '',
   ccEmails: '',
   bccEmails: '',
   attachedFiles: [],
-};
+});
 
 const inboxTypes = computed(() => ({
   isEmail: props.targetInbox?.channelType === INBOX_TYPES.EMAIL,
@@ -202,22 +198,10 @@ const setSelectedContact = async ({ value, action, ...rest }) => {
   showInboxesDropdown.value = true;
 };
 
-const stripMessageFormatting = channelType => {
-  if (!state.message || !channelType) return;
-
-  state.message = stripUnsupportedMarkdown(state.message, channelType, false);
-};
-
-const handleInboxAction = ({ value, action, channelType, medium, ...rest }) => {
+const handleInboxAction = ({ value, action, ...rest }) => {
   v$.value.$reset();
-
-  // Strip unsupported formatting when changing the target inbox
-  if (channelType) {
-    const newChannelType = getEffectiveChannelType(channelType, medium);
-    stripMessageFormatting(newChannelType);
-  }
-
-  emit('updateTargetInbox', { ...rest, channelType, medium });
+  state.message = '';
+  emit('updateTargetInbox', { ...rest });
   showInboxesDropdown.value = false;
   state.attachedFiles = [];
 };
@@ -237,9 +221,7 @@ const removeSignatureFromMessage = () => {
 const removeTargetInbox = value => {
   v$.value.$reset();
   removeSignatureFromMessage();
-
-  stripMessageFormatting(DEFAULT_FORMATTING);
-
+  state.message = '';
   emit('updateTargetInbox', value);
   state.attachedFiles = [];
 };
@@ -342,68 +324,67 @@ const shouldShowMessageEditor = computed(() => {
 
 <template>
   <div
-    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl min-w-0 max-h-[calc(100vh-8rem)]"
+    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl min-w-0"
   >
-    <div class="flex-1 overflow-y-auto divide-y divide-n-strong">
-      <ContactSelector
-        :contacts="contacts"
-        :selected-contact="selectedContact"
-        :show-contacts-dropdown="showContactsDropdown"
-        :is-loading="isLoading"
-        :is-creating-contact="isCreatingContact"
-        :contact-id="contactId"
-        :contactable-inboxes-list="contactableInboxesList"
-        :show-inboxes-dropdown="showInboxesDropdown"
-        :has-errors="validationStates.isContactInvalid"
-        @search-contacts="handleContactSearch"
-        @set-selected-contact="setSelectedContact"
-        @clear-selected-contact="clearSelectedContact"
-        @update-dropdown="handleDropdownUpdate"
-      />
-      <InboxEmptyState v-if="showNoInboxAlert" />
-      <InboxSelector
-        v-else
-        :target-inbox="targetInbox"
-        :selected-contact="selectedContact"
-        :show-inboxes-dropdown="showInboxesDropdown"
-        :contactable-inboxes-list="contactableInboxesList"
-        :has-errors="validationStates.isInboxInvalid"
-        @update-inbox="removeTargetInbox"
-        @toggle-dropdown="showInboxesDropdown = $event"
-        @handle-inbox-action="handleInboxAction"
-      />
+    <ContactSelector
+      :contacts="contacts"
+      :selected-contact="selectedContact"
+      :show-contacts-dropdown="showContactsDropdown"
+      :is-loading="isLoading"
+      :is-creating-contact="isCreatingContact"
+      :contact-id="contactId"
+      :contactable-inboxes-list="contactableInboxesList"
+      :show-inboxes-dropdown="showInboxesDropdown"
+      :has-errors="validationStates.isContactInvalid"
+      @search-contacts="handleContactSearch"
+      @set-selected-contact="setSelectedContact"
+      @clear-selected-contact="clearSelectedContact"
+      @update-dropdown="handleDropdownUpdate"
+    />
+    <InboxEmptyState v-if="showNoInboxAlert" />
+    <InboxSelector
+      v-else
+      :target-inbox="targetInbox"
+      :selected-contact="selectedContact"
+      :show-inboxes-dropdown="showInboxesDropdown"
+      :contactable-inboxes-list="contactableInboxesList"
+      :has-errors="validationStates.isInboxInvalid"
+      @update-inbox="removeTargetInbox"
+      @toggle-dropdown="showInboxesDropdown = $event"
+      @handle-inbox-action="handleInboxAction"
+    />
 
-      <EmailOptions
-        v-if="inboxTypes.isEmail"
-        v-model:cc-emails="state.ccEmails"
-        v-model:bcc-emails="state.bccEmails"
-        v-model:subject="state.subject"
-        :contacts="contacts"
-        :show-cc-emails-dropdown="showCcEmailsDropdown"
-        :show-bcc-emails-dropdown="showBccEmailsDropdown"
-        :is-loading="isLoading"
-        :has-errors="validationStates.isSubjectInvalid"
-        @search-cc-emails="searchCcEmails"
-        @search-bcc-emails="searchBccEmails"
-        @update-dropdown="handleDropdownUpdate"
-      />
+    <EmailOptions
+      v-if="inboxTypes.isEmail"
+      v-model:cc-emails="state.ccEmails"
+      v-model:bcc-emails="state.bccEmails"
+      v-model:subject="state.subject"
+      :contacts="contacts"
+      :show-cc-emails-dropdown="showCcEmailsDropdown"
+      :show-bcc-emails-dropdown="showBccEmailsDropdown"
+      :is-loading="isLoading"
+      :has-errors="validationStates.isSubjectInvalid"
+      @search-cc-emails="searchCcEmails"
+      @search-bcc-emails="searchBccEmails"
+      @update-dropdown="handleDropdownUpdate"
+    />
 
-      <MessageEditor
-        v-if="shouldShowMessageEditor"
-        v-model="state.message"
-        :message-signature="messageSignature"
-        :send-with-signature="sendWithSignature"
-        :has-errors="validationStates.isMessageInvalid"
-        :channel-type="inboxChannelType"
-        :medium="targetInbox?.medium || ''"
-      />
+    <MessageEditor
+      v-if="shouldShowMessageEditor"
+      v-model="state.message"
+      :message-signature="messageSignature"
+      :send-with-signature="sendWithSignature"
+      :has-errors="validationStates.isMessageInvalid"
+      :has-attachments="state.attachedFiles.length > 0"
+      :channel-type="inboxChannelType"
+      :medium="targetInbox?.medium || ''"
+    />
 
-      <AttachmentPreviews
-        v-if="state.attachedFiles.length > 0"
-        :attachments="state.attachedFiles"
-        @update:attachments="state.attachedFiles = $event"
-      />
-    </div>
+    <AttachmentPreviews
+      v-if="state.attachedFiles.length > 0"
+      :attachments="state.attachedFiles"
+      @update:attachments="state.attachedFiles = $event"
+    />
 
     <ActionButtons
       :attached-files="state.attachedFiles"

app/javascript/dashboard/components-next/NewConversation/components/EmailOptions.vue

@@ -95,7 +95,6 @@ const inputClass = computed(() => {
           :show-dropdown="showCcEmailsDropdown"
           :is-loading="isLoading"
           type="email"
-          allow-create
           class="flex-1 min-h-7"
           @focus="emit('updateDropdown', 'cc', true)"
           @input="emit('searchCcEmails', $event)"
@@ -128,7 +127,6 @@ const inputClass = computed(() => {
         :show-dropdown="showBccEmailsDropdown"
         :is-loading="isLoading"
         type="email"
-        allow-create
         class="flex-1 min-h-7"
         focus-on-mount
         @focus="emit('updateDropdown', 'bcc', true)"

app/javascript/dashboard/components-next/NewConversation/components/InboxSelector.vue

@@ -83,7 +83,7 @@ const targetInboxLabel = computed(() => {
       <DropdownMenu
         v-if="contactableInboxesList?.length > 0 && showInboxesDropdown"
         :menu-items="contactableInboxesList"
-        class="ltr:left-0 rtl:right-0 z-[100] top-8 overflow-y-auto max-h-56 w-fit max-w-sm dark:!outline-n-slate-5"
+        class="ltr:left-0 rtl:right-0 z-[100] top-8 overflow-y-auto max-h-60 w-fit max-w-sm dark:!outline-n-slate-5"
         @action="emit('handleInboxAction', $event)"
       />
     </div>

app/javascript/dashboard/components-next/NewConversation/components/MessageEditor.vue

@@ -6,6 +6,7 @@ import Editor from 'dashboard/components-next/Editor/Editor.vue';
 
 const props = defineProps({
   hasErrors: { type: Boolean, default: false },
+  hasAttachments: { type: Boolean, default: false },
   sendWithSignature: { type: Boolean, default: false },
   messageSignature: { type: String, default: '' },
   channelType: { type: String, default: '' },
@@ -23,14 +24,14 @@ const modelValue = defineModel({
 </script>
 
 <template>
-  <div class="flex-1 h-full">
+  <div class="flex-1 h-full" :class="[!hasAttachments && 'min-h-[200px]']">
     <Editor
+      :key="editorKey"
       v-model="modelValue"
-      :editor-key="editorKey"
       :placeholder="
         t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
       "
-      class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 [&>div]:!bg-transparent h-full [&_.ProseMirror-woot-style]:!max-h-[12.5rem] [&_.ProseMirror-woot-style]:!min-h-[10rem] [&_.ProseMirror-menubar]:!pt-0 [&_.mention--box]:-top-[7.5rem] [&_.mention--box]:bottom-[unset]"
+      class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 [&>div]:!bg-transparent h-full [&_.ProseMirror-woot-style]:!max-h-[200px]"
       :class="
         hasErrors
           ? '[&_.empty-node]:before:!text-n-ruby-9 [&_.empty-node]:dark:before:!text-n-ruby-9'

app/javascript/dashboard/components-next/button/Button.vue

@@ -103,11 +103,11 @@ const STYLE_CONFIG = {
       solid:
         'bg-n-brand text-white hover:enabled:brightness-110 focus-visible:brightness-110 outline-transparent',
       faded:
-        'bg-n-brand/10 text-n-blue-11 hover:enabled:bg-n-brand/20 focus-visible:bg-n-brand/20 outline-transparent',
-      outline: 'text-n-blue-11 outline-n-brand',
+        'bg-n-brand/10 text-n-blue-text hover:enabled:bg-n-brand/20 focus-visible:bg-n-brand/20 outline-transparent',
+      outline: 'text-n-blue-text outline-n-brand',
       ghost:
-        'text-n-blue-11 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-blue-11 hover:enabled:underline focus-visible:underline outline-transparent',
+        'text-n-blue-text hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
+      link: 'text-n-blue-text hover:enabled:underline focus-visible:underline outline-transparent',
     },
     ruby: {
       solid:
@@ -133,7 +133,7 @@ const STYLE_CONFIG = {
     },
     slate: {
       solid:
-        'bg-n-button-color dark:hover:enabled:bg-n-solid-2 dark:focus-visible:bg-n-solid-2 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 text-n-slate-12 outline-n-container',
+        'bg-n-solid-3 dark:hover:enabled:bg-n-solid-2 dark:focus-visible:bg-n-solid-2 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 text-n-slate-12 outline-n-container',
       faded:
         'bg-n-slate-9/10 text-n-slate-12 hover:enabled:bg-n-slate-9/20 focus-visible:bg-n-slate-9/20 outline-transparent',
       outline:

app/javascript/dashboard/components-next/captain/PageLayout.vue

@@ -115,7 +115,7 @@ const handleCreateAssistant = () => {
 </script>
 
 <template>
-  <section class="flex flex-col w-full h-full overflow-hidden bg-n-surface-1">
+  <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
     <header class="sticky top-0 z-10 px-6">
       <div class="w-full max-w-[60rem] mx-auto">
         <div

app/javascript/dashboard/components-next/captain/assistant/AddNewScenariosDialog.vue

@@ -141,7 +141,7 @@ const onClickCancel = () => {
           variant="faded"
           color="slate"
           :label="t('CAPTAIN.ASSISTANTS.SCENARIOS.ADD.NEW.FORM.CANCEL')"
-          class="w-full bg-n-alpha-2 !text-n-blue-11 hover:bg-n-alpha-3"
+          class="w-full bg-n-alpha-2 !text-n-blue-text hover:bg-n-alpha-3"
           @click="onClickCancel"
         />
         <Button

app/javascript/dashboard/components-next/captain/pageComponents/assistant/AssistantForm.vue

@@ -169,7 +169,7 @@ watch(
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolForm.vue

@@ -254,7 +254,7 @@ const handleSubmit = async () => {
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/captain/pageComponents/document/DocumentForm.vue

@@ -220,7 +220,7 @@ const handleSubmit = async () => {
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/captain/pageComponents/document/RelatedResponses.vue

@@ -18,9 +18,7 @@ const dialogRef = ref(null);
 
 const uiFlags = useMapGetter('captainResponses/getUIFlags');
 const responses = useMapGetter('captainResponses/getRecords');
-const meta = useMapGetter('captainResponses/getMeta');
 const isFetching = computed(() => uiFlags.value.fetchingList);
-const totalCount = computed(() => meta.value.totalCount || 0);
 
 const handleClose = () => {
   emit('close');
@@ -39,7 +37,7 @@ defineExpose({ dialogRef });
   <Dialog
     ref="dialogRef"
     type="edit"
-    :title="`${t('CAPTAIN.DOCUMENTS.RELATED_RESPONSES.TITLE')} (${totalCount})`"
+    :title="t('CAPTAIN.DOCUMENTS.RELATED_RESPONSES.TITLE')"
     :description="t('CAPTAIN.DOCUMENTS.RELATED_RESPONSES.DESCRIPTION')"
     :show-cancel-button="false"
     :show-confirm-button="false"

app/javascript/dashboard/components-next/captain/pageComponents/inbox/ConnectInboxForm.vue

@@ -100,7 +100,7 @@ const handleSubmit = async () => {
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/captain/pageComponents/response/ResponseForm.vue

@@ -116,7 +116,7 @@ watch(
         variant="faded"
         color="slate"
         :label="t('CAPTAIN.FORM.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/changelog-card/StackedChangelogCard.vue

@@ -34,7 +34,7 @@ const handleImgClick = () => {
 <template>
   <div
     data-testid="changelog-card"
-    class="flex flex-col justify-between p-3 w-full rounded-lg border shadow-sm transition-all duration-200 border-n-weak bg-n-card text-n-slate-12"
+    class="flex flex-col justify-between p-3 w-full rounded-lg border shadow-sm transition-all duration-200 border-n-weak bg-n-background text-n-slate-12"
     :class="{
       'animate-fade-out pointer-events-none': isDismissing,
       'hover:shadow': isActive,

app/javascript/dashboard/components-next/combobox/ComboBox.vue

@@ -56,13 +56,8 @@ const selectedLabel = computed(() => {
 });
 
 const selectOption = option => {
-  if (selectedValue.value === option.value) {
-    selectedValue.value = '';
-    emit('update:modelValue', '');
-  } else {
-    selectedValue.value = option.value;
-    emit('update:modelValue', option.value);
-  }
+  selectedValue.value = option.value;
+  emit('update:modelValue', option.value);
   open.value = false;
   search.value = '';
 };

app/javascript/dashboard/components-next/dialog/Dialog.vue

@@ -53,11 +53,6 @@ const props = defineProps({
     default: 'lg',
     validator: value => ['3xl', '2xl', 'xl', 'lg', 'md', 'sm'].includes(value),
   },
-  position: {
-    type: String,
-    default: 'center',
-    validator: value => ['center', 'top'].includes(value),
-  },
 });
 
 const emit = defineEmits(['confirm', 'close']);
@@ -66,7 +61,6 @@ const { t } = useI18n();
 
 const dialogRef = ref(null);
 const dialogContentRef = ref(null);
-const isOpen = ref(false);
 
 const maxWidthClass = computed(() => {
   const classesMap = {
@@ -81,19 +75,13 @@ const maxWidthClass = computed(() => {
   return classesMap[props.width] ?? 'max-w-md';
 });
 
-const positionClass = computed(() =>
-  props.position === 'top' ? 'dialog-position-top' : ''
-);
-
 const open = () => {
-  isOpen.value = true;
   dialogRef.value?.showModal();
 };
 
 const close = () => {
   emit('close');
   dialogRef.value?.close();
-  isOpen.value = false;
 };
 
 const confirm = () => {
@@ -110,7 +98,6 @@ defineExpose({ open, close });
       class="w-full transition-all duration-300 ease-in-out shadow-xl rounded-xl"
       :class="[
         maxWidthClass,
-        positionClass,
         overflowYAuto ? 'overflow-y-auto' : 'overflow-visible',
       ]"
       @close="close"
@@ -118,7 +105,7 @@ defineExpose({ open, close });
       <OnClickOutside @trigger="close">
         <form
           ref="dialogContentRef"
-          class="flex flex-col w-full h-auto gap-6 p-6 overflow-visible text-start align-middle transition-all duration-300 ease-in-out transform bg-n-alpha-3 backdrop-blur-[100px] shadow-xl rounded-xl"
+          class="flex flex-col w-full h-auto gap-6 p-6 overflow-visible text-left align-middle transition-all duration-300 ease-in-out transform bg-n-alpha-3 backdrop-blur-[100px] shadow-xl rounded-xl"
           @submit.prevent="confirm"
           @click.stop
         >
@@ -132,7 +119,7 @@ defineExpose({ open, close });
               </p>
             </slot>
           </div>
-          <slot v-if="isOpen" />
+          <slot />
           <!-- Dialog content will be injected here -->
           <slot name="footer">
             <div
@@ -169,9 +156,4 @@ defineExpose({ open, close });
 dialog::backdrop {
   @apply bg-n-alpha-black1 backdrop-blur-[4px];
 }
-
-.dialog-position-top {
-  margin-top: clamp(2rem, 5vh, 5rem);
-  margin-bottom: auto;
-}
 </style>

app/javascript/dashboard/components-next/dropdown-menu/base/DropdownSection.vue

@@ -4,10 +4,6 @@ defineProps({
     type: String,
     default: '',
   },
-  height: {
-    type: String,
-    default: 'max-h-96',
-  },
 });
 </script>
 
@@ -19,10 +15,7 @@ defineProps({
     >
       {{ title }}
     </div>
-    <ul
-      class="gap-2 grid reset-base list-none px-2 overflow-y-auto"
-      :class="height"
-    >
+    <ul class="gap-2 grid reset-base list-none px-2 max-h-96 overflow-y-auto">
       <slot />
     </ul>
   </div>

app/javascript/dashboard/components-next/filter/ConditionRow.vue

@@ -50,12 +50,12 @@ const currentFilter = computed(() =>
 );
 
 const getOperator = (filter, selectedOperator) => {
-  const operatorFromOptions = filter?.filterOperators?.find(
+  const operatorFromOptions = filter.filterOperators.find(
     operator => operator.value === selectedOperator
   );
 
   if (!operatorFromOptions) {
-    return filter?.filterOperators?.[0];
+    return filter.filterOperators[0];
   }
 
   return operatorFromOptions;
@@ -77,12 +77,12 @@ const queryOperatorOptions = computed(() => {
     {
       label: t(`FILTER.QUERY_DROPDOWN_LABELS.AND`),
       value: 'and',
-      icon: h('span', { class: 'i-lucide-ampersands !text-n-blue-11' }),
+      icon: h('span', { class: 'i-lucide-ampersands !text-n-blue-text' }),
     },
     {
       label: t(`FILTER.QUERY_DROPDOWN_LABELS.OR`),
       value: 'or',
-      icon: h('span', { class: 'i-woot-logic-or !text-n-blue-11' }),
+      icon: h('span', { class: 'i-woot-logic-or !text-n-blue-text' }),
     },
   ];
 });
@@ -138,11 +138,7 @@ const validate = () => {
   return !validationError.value;
 };
 
-const resetValidation = () => {
-  showErrors.value = false;
-};
-
-defineExpose({ validate, resetValidation });
+defineExpose({ validate });
 </script>
 
 <template>
@@ -170,20 +166,18 @@ defineExpose({ validate, resetValidation });
       <FilterSelect
         v-model="filterOperator"
         variant="ghost"
-        :options="currentFilter?.filterOperators"
+        :options="currentFilter.filterOperators"
       />
-      <template v-if="currentOperator?.hasInput">
+      <template v-if="currentOperator.hasInput">
         <MultiSelect
           v-if="inputType === 'multiSelect'"
           v-model="values"
           :options="currentFilter.options"
-          dropdown-max-height="max-h-72"
         />
         <SingleSelect
           v-else-if="inputType === 'searchSelect'"
           v-model="values"
           :options="currentFilter.options"
-          dropdown-max-height="max-h-64"
         />
         <SingleSelect
           v-else-if="inputType === 'booleanSelect'"

app/javascript/dashboard/components-next/filter/helper/filterHelper.js

@@ -11,6 +11,7 @@ export const CONVERSATION_ATTRIBUTES = {
   CAMPAIGN_ID: 'campaign_id',
   LABELS: 'labels',
   BROWSER_LANGUAGE: 'browser_language',
+  COUNTRY_CODE: 'country_code',
   REFERER: 'referer',
   CREATED_AT: 'created_at',
   LAST_ACTIVITY_AT: 'last_activity_at',

app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue

@@ -45,7 +45,7 @@ const { height } = useWindowSize();
 const { height: dropdownHeight } = useElementBounding(dropdownRef);
 
 const selectedOption = computed(() => {
-  return props.options?.find(o => o.value === selected.value) || {};
+  return props.options.find(o => o.value === selected.value) || {};
 });
 
 const iconToRender = computed(() => {
@@ -87,25 +87,18 @@ const updateSelected = newValue => {
     </template>
     <DropdownBody
       ref="dropdownRef"
-      class="min-w-56 z-50"
+      class="min-w-48 z-50"
       :class="dropdownPosition"
       strong
     >
-      <DropdownSection class="[&>ul]:max-h-72">
-        <template v-for="option in options" :key="option.value">
-          <li
-            v-if="option.disabled"
-            class="px-2 py-1.5 text-xs font-medium text-n-slate-10 select-none"
-          >
-            {{ option.label }}
-          </li>
-          <DropdownItem
-            v-else
-            :label="option.label"
-            :icon="option.icon"
-            @click="updateSelected(option.value)"
-          />
-        </template>
+      <DropdownSection class="[&>ul]:max-h-80">
+        <DropdownItem
+          v-for="option in options"
+          :key="option.value"
+          :label="option.label"
+          :icon="option.icon"
+          @click="updateSelected(option.value)"
+        />
       </DropdownSection>
     </DropdownBody>
   </DropdownContainer>

app/javascript/dashboard/components-next/filter/inputs/MultiSelect.vue

@@ -8,7 +8,7 @@ import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
 import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
 
-const { options, maxChips, dropdownMaxHeight } = defineProps({
+const { options, maxChips } = defineProps({
   options: {
     type: Array,
     required: true,
@@ -17,10 +17,6 @@ const { options, maxChips, dropdownMaxHeight } = defineProps({
     type: Number,
     default: 3,
   },
-  dropdownMaxHeight: {
-    type: String,
-    default: 'max-h-80',
-  },
 });
 
 const { t } = useI18n();
@@ -127,7 +123,7 @@ const toggleOption = option => {
       </Button>
     </template>
     <DropdownBody class="top-0 min-w-48 z-50" strong>
-      <DropdownSection :height="dropdownMaxHeight">
+      <DropdownSection class="[&>ul]:max-h-80">
         <DropdownItem
           v-for="option in options"
           :key="option.id"

app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue

@@ -12,12 +12,10 @@ import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
 const {
   options,
   disableSearch,
-  disableDeselect,
   placeholderIcon,
   placeholder,
   placeholderTrailingIcon,
   searchPlaceholder,
-  dropdownMaxHeight,
 } = defineProps({
   options: {
     type: Array,
@@ -43,14 +41,6 @@ const {
     type: String,
     default: '',
   },
-  dropdownMaxHeight: {
-    type: String,
-    default: 'max-h-80',
-  },
-  disableDeselect: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const { t } = useI18n();
@@ -73,8 +63,6 @@ const selectedItem = computed(() => {
   const optionToSearch = Array.isArray(selected.value)
     ? selected.value[0]
     : selected.value;
-
-  if (!optionToSearch) return null;
   // extract the selected item from the options array
   // this ensures that options like icon is also included
   return options.find(option => option.id === optionToSearch.id);
@@ -89,7 +77,7 @@ const toggleSelected = option => {
   };
 
   if (selected.value && selected.value.id === optionToToggle.id) {
-    if (!disableDeselect) selected.value = null;
+    selected.value = null;
   } else {
     selected.value = optionToToggle;
   }
@@ -136,7 +124,7 @@ const toggleSelected = option => {
           :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
         />
       </div>
-      <DropdownSection :height="dropdownMaxHeight">
+      <DropdownSection class="[&>ul]:max-h-80">
         <template v-if="searchResults.length">
           <DropdownItem
             v-for="option in searchResults"

app/javascript/dashboard/components-next/filter/operators.js

@@ -82,7 +82,7 @@ export function useOperators() {
         hasInput: !NO_INPUT_OPTS.includes(value),
         inputOverride: OPS_INPUT_OVERRIDE[value] || null,
         icon: h('span', {
-          class: `${filterOperatorIcon[value]} !text-n-blue-11`,
+          class: `${filterOperatorIcon[value]} !text-n-blue-text`,
         }),
       };
       return acc;

app/javascript/dashboard/components-next/filter/provider.js

@@ -7,6 +7,7 @@ import {
   buildAttributesFilterTypes,
   CONVERSATION_ATTRIBUTES,
 } from './helper/filterHelper';
+import countries from 'shared/constants/countries.js';
 import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages.js';
 
 /**
@@ -217,6 +218,17 @@ export function useConversationFilterContext() {
       filterOperators: equalityOperators.value,
       attributeModel: 'additional',
     },
+    {
+      attributeKey: CONVERSATION_ATTRIBUTES.COUNTRY_CODE,
+      value: CONVERSATION_ATTRIBUTES.COUNTRY_CODE,
+      attributeName: t('FILTER.ATTRIBUTES.COUNTRY_NAME'),
+      label: t('FILTER.ATTRIBUTES.COUNTRY_NAME'),
+      inputType: 'searchSelect',
+      options: countries,
+      dataType: 'text',
+      filterOperators: equalityOperators.value,
+      attributeModel: 'additional',
+    },
     {
       attributeKey: CONVERSATION_ATTRIBUTES.REFERER,
       value: CONVERSATION_ATTRIBUTES.REFERER,

app/javascript/dashboard/components-next/input/ChoiceToggle.vue

@@ -1,45 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-
-defineProps({
-  modelValue: {
-    type: Boolean,
-  },
-});
-
-const emit = defineEmits(['update:modelValue']);
-const { t } = useI18n();
-
-const options = computed(() => [
-  { label: t('CHOICE_TOGGLE.YES'), value: true },
-  { label: t('CHOICE_TOGGLE.NO'), value: false },
-]);
-
-const handleSelect = value => {
-  emit('update:modelValue', value);
-};
-</script>
-
-<template>
-  <div
-    class="flex gap-4 items-center px-4 py-2.5 w-full rounded-lg divide-x transition-colors bg-n-solid-1 outline outline-1 outline-n-weak hover:outline-n-slate-6 focus-within:outline-n-brand divide-n-weak"
-  >
-    <div
-      v-for="option in options"
-      :key="option.value"
-      class="flex flex-1 gap-2 justify-center items-center"
-    >
-      <label class="inline-flex gap-2 items-center text-base cursor-pointer">
-        <input
-          type="radio"
-          :value="option.value"
-          :checked="modelValue === option.value"
-          class="size-4 accent-n-blue-9 text-n-blue-9"
-          @change="handleSelect(option.value)"
-        />
-        <span class="text-sm text-n-slate-12">{{ option.label }}</span>
-      </label>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/message/Message.vue

@@ -3,14 +3,12 @@ import { onMounted, computed, ref, toRefs } from 'vue';
 import { useTimeoutFn } from '@vueuse/core';
 import { provideMessageContext } from './provider.js';
 import { useTrack } from 'dashboard/composables';
-import { useMapGetter } from 'dashboard/composables/store';
 import { emitter } from 'shared/helpers/mitt';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
 import { LocalStorage } from 'shared/helpers/localStorage';
 import { ACCOUNT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
-import { getInboxIconByType } from 'dashboard/helper/inbox';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import {
   MESSAGE_TYPES,
@@ -43,7 +41,6 @@ import VoiceCallBubble from './bubbles/VoiceCall.vue';
 
 import MessageError from './MessageError.vue';
 import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu.vue';
-import { useBranding } from 'shared/composables/useBranding';
 
 /**
  * @typedef {Object} Attachment
@@ -142,9 +139,6 @@ const showBackgroundHighlight = ref(false);
 const showContextMenu = ref(false);
 const { t } = useI18n();
 const route = useRoute();
-const inboxGetter = useMapGetter('inboxes/getInbox');
-const inbox = computed(() => inboxGetter.value(props.inboxId) || {});
-const { replaceInstallationName } = useBranding();
 
 /**
  * Computes the message variant based on props
@@ -168,10 +162,6 @@ const variant = computed(() => {
   if (props.contentAttributes?.isUnsupported)
     return MESSAGE_VARIANTS.UNSUPPORTED;
 
-  if (props.contentAttributes?.externalEcho) {
-    return MESSAGE_VARIANTS.AGENT;
-  }
-
   const isBot = !props.sender || props.sender.type === SENDER_TYPES.AGENT_BOT;
   if (isBot && props.messageType === MESSAGE_TYPES.OUTGOING) {
     return MESSAGE_VARIANTS.BOT;
@@ -313,7 +303,6 @@ const componentToRender = computed(() => {
   const instagramSharedTypes = [
     ATTACHMENT_TYPES.STORY_MENTION,
     ATTACHMENT_TYPES.IG_STORY,
-    ATTACHMENT_TYPES.IG_STORY_REPLY,
     ATTACHMENT_TYPES.IG_POST,
   ];
   if (instagramSharedTypes.includes(props.contentAttributes.imageType)) {
@@ -391,17 +380,13 @@ const shouldRenderMessage = computed(() => {
   const isUnsupported = props.contentAttributes?.isUnsupported;
   const isAnIntegrationMessage =
     props.contentType === CONTENT_TYPES.INTEGRATIONS;
-  const isFailedMessage = props.status === MESSAGE_STATUS.FAILED;
-  const hasExternalError = !!props.contentAttributes?.externalError;
 
   return (
     hasAttachments ||
     props.content ||
     isEmailContentType ||
     isUnsupported ||
-    isAnIntegrationMessage ||
-    isFailedMessage ||
-    hasExternalError
+    isAnIntegrationMessage
   );
 });
 
@@ -438,18 +423,6 @@ function handleReplyTo() {
 }
 
 const avatarInfo = computed(() => {
-  if (props.contentAttributes?.externalEcho) {
-    const { name, avatar_url, channel_type, medium } = inbox.value;
-    const iconName = avatar_url
-      ? null
-      : getInboxIconByType(channel_type, medium);
-    return {
-      name: iconName ? '' : name || t('CONVERSATION.NATIVE_APP'),
-      src: avatar_url || '',
-      iconName,
-    };
-  }
-
   // If no sender, return bot info
   if (!props.sender) {
     return {
@@ -477,9 +450,6 @@ const avatarInfo = computed(() => {
 });
 
 const avatarTooltip = computed(() => {
-  if (props.contentAttributes?.externalEcho) {
-    return replaceInstallationName(t('CONVERSATION.NATIVE_APP_ADVISORY'));
-  }
   if (avatarInfo.value.name === '') return '';
   return `${t('CONVERSATION.SENT_BY')} ${avatarInfo.value.name}`;
 });
@@ -513,7 +483,7 @@ provideMessageContext({
   <div
     v-if="shouldRenderMessage"
     :id="`message${props.id}`"
-    class="flex w-full mb-2 message-bubble-container"
+    class="flex mb-2 w-full message-bubble-container"
     :data-message-id="props.id"
     :class="[
       flexOrientationClass,

app/javascript/dashboard/components-next/message/MessageError.vue

@@ -12,16 +12,11 @@ defineProps({
 
 const emit = defineEmits(['retry']);
 
-const { orientation, status, createdAt, content, attachments } =
-  useMessageContext();
+const { orientation, status, createdAt } = useMessageContext();
 
 const { t } = useI18n();
 
-const canRetry = computed(() => {
-  const hasContent = content.value !== null;
-  const hasAttachments = attachments.value && attachments.value.length > 0;
-  return !hasOneDayPassed(createdAt.value) && (hasContent || hasAttachments);
-});
+const canRetry = computed(() => !hasOneDayPassed(createdAt.value));
 </script>
 
 <template>

app/javascript/dashboard/components-next/message/MessageList.vue

@@ -163,7 +163,7 @@ const getInReplyToMessage = parentMessage => {
 </script>
 
 <template>
-  <ul class="px-4 bg-n-surface-1">
+  <ul class="px-4 bg-n-background">
     <slot name="beforeAll" />
     <template v-for="(message, index) in allMessages" :key="message.id">
       <slot

app/javascript/dashboard/components-next/message/bubbles/Base.vue

@@ -7,7 +7,6 @@ import { emitter } from 'shared/helpers/mitt';
 import { useMessageContext } from '../provider.js';
 import { useI18n } from 'vue-i18n';
 
-import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { MESSAGE_VARIANTS, ORIENTATION } from '../constants';
 
@@ -81,7 +80,7 @@ const replyToPreview = computed(() => {
 
   const { content, attachments } = inReplyTo.value;
 
-  if (content) return new MessageFormatter(content).formattedMessage;
+  if (content) return content;
   if (attachments?.length) {
     const firstAttachment = attachments[0];
     const fileType = firstAttachment.fileType ?? firstAttachment.file_type;
@@ -108,10 +107,9 @@ const replyToPreview = computed(() => {
       class="p-2 -mx-1 mb-2 rounded-lg cursor-pointer bg-n-alpha-black1"
       @click="scrollToMessage"
     >
-      <div
-        v-dompurify-html="replyToPreview"
-        class="prose prose-bubble line-clamp-2"
-      />
+      <span class="break-all line-clamp-2">
+        {{ replyToPreview }}
+      </span>
     </div>
     <slot />
     <MessageMeta