Fix branding

Fixes https://github.com/chatwoot/chatwoot/issues/10807

.circleci/config.yml

@@ -19,7 +19,7 @@ jobs:
     steps:
       - checkout
       - node/install:
-          node-version: '20.12'
+          node-version: '23.7'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm

.devcontainer/docker-compose.yml

@@ -5,30 +5,30 @@
 version: '3'
 
 services:
-  base: 
+  base:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile.base
       args:
-        VARIANT: "ubuntu-22.04"
+        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: "20.9.0"
+        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: "3.3.3"
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: "1000"
+        USER_UID: '1000'
-        USER_GID: "1000"
+        USER_GID: '1000'
     image: base:latest
-        
+
   app:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        VARIANT: "ubuntu-22.04"
+        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: "20.9.0"
+        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: "3.3.3"
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: "1000"
+        USER_UID: '1000'
-        USER_GID: "1000"
+        USER_GID: '1000'
 
     volumes:
       - ..:/workspace:cached

.github/workflows/frontend-fe.yml

@@ -23,12 +23,10 @@ jobs:
           bundler-cache: true
 
       - uses: pnpm/action-setup@v4
-        with:
-          version: 9.3.0
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/run_foss_spec.yml

@@ -38,7 +38,6 @@ jobs:
       - uses: actions/checkout@v4
       - uses: pnpm/action-setup@v4
         with:
-          version: 9
           ref: ${{ github.event.pull_request.head.ref }}
           repository: ${{ github.event.pull_request.head.repo.full_name }}
 
@@ -48,7 +47,7 @@ jobs:
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/size-limit.yml

@@ -19,13 +19,11 @@ jobs:
         with:
           bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-      - uses: pnpm/action-setup@v2
+      - uses: pnpm/action-setup@v4
-        with:
-          version: 9.3.0
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: pnpm
@@ -39,7 +37,7 @@ jobs:
       - name: setup env
         run: |
           cp .env.example .env
- 
+
       - name: Run asset compile
         run: bundle exec rake assets:precompile
         env:
@@ -47,5 +45,3 @@ jobs:
 
       - name: Size Check
         run: pnpm run size
-
-

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -2,7 +2,7 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
   def index
     @conversations = Current.account.conversations.includes(
       :assignee, :contact, :inbox, :taggings
-    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(id: :desc).limit(20)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(last_activity_at: :desc).limit(20)
   end
 
   private

app/controllers/api/v2/accounts/live_reports_controller.rb

@@ -0,0 +1,58 @@
+class Api::V2::Accounts::LiveReportsController < Api::V1::Accounts::BaseController
+  before_action :load_conversations, only: [:conversation_metrics, :grouped_conversation_metrics]
+  before_action :set_group_scope, only: [:grouped_conversation_metrics]
+
+  def conversation_metrics
+    render json: {
+      open: @conversations.open.count,
+      unattended: @conversations.open.unattended.count,
+      unassigned: @conversations.open.unassigned.count,
+      pending: @conversations.pending.count
+    }
+  end
+
+  def grouped_conversation_metrics
+    count_by_group = @conversations.open.group(@group_scope).count
+    unattended_by_group = @conversations.open.unattended.group(@group_scope).count
+    unassigned_by_group = @conversations.open.unassigned.group(@group_scope).count
+
+    group_metrics = count_by_group.map do |group_id, count|
+      metric = {
+        open: count,
+        unattended: unattended_by_group[group_id] || 0,
+        unassigned: unassigned_by_group[group_id] || 0
+      }
+      metric[@group_scope] = group_id
+      metric
+    end
+
+    render json: group_metrics
+  end
+
+  private
+
+  def set_group_scope
+    render json: { error: 'invalid group_by' }, status: :unprocessable_entity and return unless %w[
+      team_id
+      assignee_id
+    ].include?(permitted_params[:group_by])
+
+    @group_scope = permitted_params[:group_by]
+  end
+
+  def team
+    return unless permitted_params[:team_id]
+
+    @team ||= Current.account.teams.find(permitted_params[:team_id])
+  end
+
+  def load_conversations
+    scope = Current.account.conversations
+    scope = scope.where(team_id: team.id) if team.present?
+    @conversations = scope
+  end
+
+  def permitted_params
+    params.permit(:team_id, :group_by)
+  end
+end

app/helpers/api/v2/accounts/heatmap_helper.rb

@@ -94,7 +94,8 @@ module Api::V2::Accounts::HeatmapHelper
   end
 
   def since_timestamp(date)
-    (date - 6.days).to_i.to_s
+    number_of_days = params[:days_before].present? ? params[:days_before].to_i.days : 6.days
+    (date - number_of_days).to_i.to_s
   end
 
   def until_timestamp(date)

app/javascript/dashboard/api/liveReports.js

@@ -0,0 +1,20 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class LiveReportsAPI extends ApiClient {
+  constructor() {
+    super('live_reports', { accountScoped: true, apiVersion: 'v2' });
+  }
+
+  getConversationMetric(params = {}) {
+    return axios.get(`${this.url}/conversation_metrics`, { params });
+  }
+
+  getGroupedConversations({ groupBy } = { groupBy: 'assignee_id' }) {
+    return axios.get(`${this.url}/grouped_conversation_metrics`, {
+      params: { group_by: groupBy },
+    });
+  }
+}
+
+export default new LiveReportsAPI();

app/javascript/dashboard/api/reports.js

@@ -61,9 +61,9 @@ class ReportsAPI extends ApiClient {
     });
   }
 
-  getConversationTrafficCSV() {
+  getConversationTrafficCSV({ daysBefore = 6 } = {}) {
     return axios.get(`${this.url}/conversation_traffic`, {
-      params: { timezone_offset: getTimeOffset() },
+      params: { timezone_offset: getTimeOffset(), days_before: daysBefore },
     });
   }
 

app/javascript/dashboard/api/search.js

@@ -14,26 +14,29 @@ class SearchAPI extends ApiClient {
     });
   }
 
-  contacts({ q }) {
+  contacts({ q, page = 1 }) {
     return axios.get(`${this.url}/contacts`, {
       params: {
         q,
+        page: page,
       },
     });
   }
 
-  conversations({ q }) {
+  conversations({ q, page = 1 }) {
     return axios.get(`${this.url}/conversations`, {
       params: {
         q,
+        page: page,
       },
     });
   }
 
-  messages({ q }) {
+  messages({ q, page = 1 }) {
     return axios.get(`${this.url}/messages`, {
       params: {
         q,
+        page: page,
       },
     });
   }

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -171,6 +171,10 @@ watch(
   { immediate: true, deep: true }
 );
 
+const handleClickOutside = () => {
+  showComposeNewConversation.value = false;
+};
+
 onMounted(() => resetContacts());
 
 const keyboardEvents = {
@@ -188,7 +192,12 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <div
-    v-on-click-outside="() => (showComposeNewConversation = false)"
+    v-on-click-outside="[
+      handleClickOutside,
+      // Fixed and edge case https://github.com/chatwoot/chatwoot/issues/10785
+      // This will prevent closing the compose conversation modal when the editor Create link popup is open.
+      { ignore: ['div.ProseMirror-prompt'] },
+    ]"
     class="relative"
     :class="{
       'z-40': showComposeNewConversation,

app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue

@@ -29,6 +29,10 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
+  labelClass: {
+    type: String,
+    default: '',
+  },
 });
 
 const emit = defineEmits(['action']);
@@ -97,9 +101,13 @@ onMounted(() => {
       </slot>
       <Icon v-if="item.icon" :icon="item.icon" class="flex-shrink-0 size-3.5" />
       <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
-      <span v-if="item.label" class="min-w-0 text-sm truncate">{{
+      <span
-        item.label
+        v-if="item.label"
-      }}</span>
+        class="min-w-0 text-sm truncate"
+        :class="labelClass"
+      >
+        {{ item.label }}
+      </span>
     </button>
     <div
       v-if="filteredMenuItems.length === 0"

app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue

@@ -26,7 +26,18 @@ const ccEmail = computed(() => {
 });
 
 const senderName = computed(() => {
-  return sender.value.name ?? '';
+  const fromEmailAddress = fromEmail.value[0] ?? '';
+  const senderEmail = sender.value.email ?? '';
+
+  if (!fromEmailAddress && !senderEmail) return null;
+
+  // if the sender of the conversation and the sender of this particular
+  // email are the same, only then we return the sender name
+  if (fromEmailAddress === senderEmail) {
+    return sender.value.name;
+  }
+
+  return null;
 });
 
 const bccEmail = computed(() => {
@@ -59,11 +70,19 @@ const showMeta = computed(() => {
     :class="hasError ? 'text-n-ruby-11' : 'text-n-slate-11'"
   >
     <template v-if="showMeta">
-      <div v-if="fromEmail[0]">
+      <div
-        <span :class="hasError ? 'text-n-ruby-11' : 'text-n-slate-12'">
+        v-if="fromEmail[0]"
-          {{ senderName }}
+        :class="hasError ? 'text-n-ruby-11' : 'text-n-slate-12'"
-        </span>
+      >
-        &lt;{{ fromEmail[0] }}&gt;
+        <template v-if="senderName">
+          <span>
+            {{ senderName }}
+          </span>
+          &lt;{{ fromEmail[0] }}&gt;
+        </template>
+        <template v-else>
+          {{ fromEmail[0] }}
+        </template>
       </div>
       <div v-if="toEmail.length">
         {{ $t('EMAIL_HEADER.TO') }}: {{ toEmail.join(', ') }}

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -42,6 +42,8 @@ const isFeatureEnabledonAccount = useMapGetter(
   'accounts/isFeatureEnabledonAccount'
 );
 
+const globalConfig = useMapGetter('globalConfig/get');
+
 const showV4Routes = computed(() => {
   return isFeatureEnabledonAccount.value(
     currentAccountId.value,
@@ -525,7 +527,12 @@ const menuItems = computed(() => {
     <section class="grid gap-2 mt-2 mb-4">
       <div class="flex items-center min-w-0 gap-2 px-2">
         <div class="grid flex-shrink-0 size-6 place-content-center">
-          <Logo />
+          <img
+            v-if="globalConfig.logoThumbnail"
+            :src="globalConfig.logoThumbnail"
+            class="h-5 w-5"
+          />
+          <Logo v-else />
         </div>
         <div class="flex-shrink-0 w-px h-3 bg-n-strong" />
         <SidebarAccountSwitcher

app/javascript/dashboard/composables/useLiveRefresh.js

@@ -0,0 +1,28 @@
+import { ref, onBeforeUnmount } from 'vue';
+
+export const useLiveRefresh = (callback, interval = 60000) => {
+  const timeoutId = ref(null);
+
+  const startRefetching = () => {
+    timeoutId.value = setTimeout(async () => {
+      await callback();
+      startRefetching();
+    }, interval);
+  };
+
+  const stopRefetching = () => {
+    if (timeoutId.value) {
+      clearTimeout(timeoutId.value);
+      timeoutId.value = null;
+    }
+  };
+
+  onBeforeUnmount(() => {
+    stopRefetching();
+  });
+
+  return {
+    startRefetching,
+    stopRefetching,
+  };
+};

app/javascript/dashboard/helper/actionCable.js

@@ -29,7 +29,6 @@ class ActionCableConnector extends BaseActionCableConnector {
       'notification.updated': this.onNotificationUpdated,
       'conversation.read': this.onConversationRead,
       'conversation.updated': this.onConversationUpdated,
-      'team.changed': this.onTeamChanged,
       'account.cache_invalidated': this.onCacheInvalidate,
     };
   }
@@ -115,11 +114,6 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.fetchConversationStats();
   };
 
-  onTeamChanged = data => {
-    this.app.$store.dispatch('updateConversation', data);
-    this.fetchConversationStats();
-  };
-
   onTypingOn = ({ conversation, user }) => {
     const conversationId = conversation.id;
 

app/javascript/dashboard/i18n/locale/en/report.json

@@ -476,6 +476,18 @@
         "STATUS": "Status"
       }
     },
+    "TEAM_CONVERSATIONS": {
+      "ALL_TEAMS": "All Teams",
+      "HEADER": "Conversations by teams",
+      "LOADING_MESSAGE": "Loading team metrics...",
+      "NO_TEAMS": "There is no data available",
+      "TABLE_HEADER": {
+        "TEAM": "Team",
+        "OPEN": "Open",
+        "UNATTENDED": "Unattended",
+        "STATUS": "Status"
+      }
+    },
     "AGENT_STATUS": {
       "HEADER": "Agent status",
       "ONLINE": "Online",

app/javascript/dashboard/i18n/locale/en/search.json

@@ -11,7 +11,10 @@
       "CONVERSATIONS": "Conversations",
       "MESSAGES": "Messages"
     },
+    "VIEW_MORE": "View more",
+    "LOAD_MORE": "Load more",
     "SEARCHING_DATA": "Searching",
+    "LOADING_DATA": "Loading",
     "EMPTY_STATE": "No {item} found for query '{query}'",
     "EMPTY_STATE_FULL": "No results found for query '{query}'",
     "PLACEHOLDER_KEYBINDING": "/ to focus",

app/javascript/dashboard/modules/search/components/MessageContent.vue

@@ -1,73 +1,59 @@
-<script>
+<script setup>
+import { ref, useTemplateRef, onMounted, watch, nextTick } from 'vue';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import ReadMore from './ReadMore.vue';
 
-export default {
+const props = defineProps({
-  components: {
+  author: {
-    ReadMore,
+    type: String,
+    default: '',
   },
-  props: {
+  content: {
-    author: {
+    type: String,
-      type: String,
+    default: '',
-      default: '',
-    },
-    content: {
-      type: String,
-      default: '',
-    },
-    searchTerm: {
-      type: String,
-      default: '',
-    },
   },
-  setup() {
+  searchTerm: {
-    const { formatMessage, highlightContent } = useMessageFormatter();
+    type: String,
-    return {
+    default: '',
-      formatMessage,
-      highlightContent,
-    };
   },
-  data() {
+});
-    return {
-      isOverflowing: false,
-    };
-  },
-  computed: {
-    messageContent() {
-      return this.formatMessage(this.content);
-    },
-  },
-  mounted() {
-    this.$watch(() => {
-      return this.$refs.messageContainer;
-    }, this.setOverflow);
 
-    this.$nextTick(this.setOverflow);
+const { highlightContent } = useMessageFormatter();
-  },
+
-  methods: {
+const messageContainer = useTemplateRef('messageContainer');
-    setOverflow() {
+const isOverflowing = ref(false);
-      const wrap = this.$refs.messageContainer;
+
-      if (wrap) {
+const setOverflow = () => {
-        const message = wrap.querySelector('.message-content');
+  const wrap = messageContainer.value;
-        this.isOverflowing = message.offsetHeight > 150;
+  if (wrap) {
-      }
+    const message = wrap.querySelector('.message-content');
-    },
+    isOverflowing.value = message.offsetHeight > 150;
-    escapeHtml(html) {
+  }
-      var text = document.createTextNode(html);
-      var p = document.createElement('p');
-      p.appendChild(text);
-      return p.innerText;
-    },
-    prepareContent(content = '') {
-      const escapedText = this.escapeHtml(content);
-      return this.highlightContent(
-        escapedText,
-        this.searchTerm,
-        'searchkey--highlight'
-      );
-    },
-  },
 };
+
+const escapeHtml = html => {
+  var text = document.createTextNode(html);
+  var p = document.createElement('p');
+  p.appendChild(text);
+  return p.innerText;
+};
+
+const prepareContent = (content = '') => {
+  const escapedText = escapeHtml(content);
+  return highlightContent(
+    escapedText,
+    props.searchTerm,
+    'searchkey--highlight'
+  );
+};
+
+onMounted(() => {
+  watch(() => {
+    return messageContainer.value;
+  }, setOverflow);
+
+  nextTick(setOverflow);
+});
 </script>
 
 <template>

app/javascript/dashboard/modules/search/components/ReadMore.vue

@@ -1,4 +1,6 @@
 <script setup>
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
 defineProps({
   shrink: {
     type: Boolean,
@@ -18,17 +20,18 @@ defineEmits(['expand']);
     >
       <slot />
       <div
-        class="bg-n-slate-3 rounded-md dark:bg-n-solid-3 absolute left-0 right-0 z-20 mx-auto mt-0 max-w-max bottom-2 backdrop-blur[100px]"
+        v-if="shrink"
+        class="absolute inset-x-0 bottom-0 h-16 bg-gradient-to-t to-transparent from-n-background flex items-end justify-center pb-2"
       >
-        <woot-button
+        <NextButton
-          v-if="shrink"
+          :label="$t('SEARCH.READ_MORE')"
-          size="tiny"
+          icon="i-lucide-chevrons-down"
-          variant="smooth"
+          blue
-          color-scheme="primary"
+          xs
+          faded
+          class="backdrop-filter backdrop-blur-[2px]"
           @click.prevent="$emit('expand')"
-        >
+        />
-          {{ $t('SEARCH.READ_MORE') }}
-        </woot-button>
       </div>
     </div>
   </div>

app/javascript/dashboard/modules/search/components/SearchHeader.vue

@@ -1,52 +1,51 @@
-<script>
+<script setup>
-export default {
+import { ref, useTemplateRef, onMounted, onUnmounted } from 'vue';
-  emits: ['search'],
+import { debounce } from '@chatwoot/utils';
 
-  data() {
+const emit = defineEmits(['search']);
-    return {
+
-      searchQuery: '',
+const searchQuery = ref('');
-      isInputFocused: false,
+const isInputFocused = ref(false);
-    };
+
-  },
+const searchInput = useTemplateRef('searchInput');
-  mounted() {
+
-    this.$refs.searchInput.focus();
+const handler = e => {
-    document.addEventListener('keydown', this.handler);
+  if (e.key === '/' && document.activeElement.tagName !== 'INPUT') {
-  },
+    e.preventDefault();
-  unmounted() {
+    searchInput.value.focus();
-    document.removeEventListener('keydown', this.handler);
+  } else if (e.key === 'Escape' && document.activeElement.tagName === 'INPUT') {
-  },
+    e.preventDefault();
-  methods: {
+    searchInput.value.blur();
-    handler(e) {
+  }
-      if (e.key === '/' && document.activeElement.tagName !== 'INPUT') {
-        e.preventDefault();
-        this.$refs.searchInput.focus();
-      } else if (
-        e.key === 'Escape' &&
-        document.activeElement.tagName === 'INPUT'
-      ) {
-        e.preventDefault();
-        this.$refs.searchInput.blur();
-      }
-    },
-    debounceSearch(e) {
-      this.searchQuery = e.target.value;
-      clearTimeout(this.debounce);
-      this.debounce = setTimeout(async () => {
-        if (this.searchQuery.length > 2 || this.searchQuery.match(/^[0-9]+$/)) {
-          this.$emit('search', this.searchQuery);
-        } else {
-          this.$emit('search', '');
-        }
-      }, 500);
-    },
-    onFocus() {
-      this.isInputFocused = true;
-    },
-    onBlur() {
-      this.isInputFocused = false;
-    },
-  },
 };
+
+const debouncedEmit = debounce(
+  value =>
+    emit('search', value.length > 1 || value.match(/^[0-9]+$/) ? value : ''),
+  500
+);
+
+const onInput = e => {
+  searchQuery.value = e.target.value;
+  debouncedEmit(searchQuery.value);
+};
+
+const onFocus = () => {
+  isInputFocused.value = true;
+};
+
+const onBlur = () => {
+  isInputFocused.value = false;
+};
+
+onMounted(() => {
+  searchInput.value.focus();
+  document.addEventListener('keydown', handler);
+});
+
+onUnmounted(() => {
+  document.removeEventListener('keydown', handler);
+});
 </script>
 
 <template>
@@ -76,7 +75,7 @@ export default {
       :value="searchQuery"
       @focus="onFocus"
       @blur="onBlur"
-      @input="debounceSearch"
+      @input="onInput"
     />
     <woot-label
       :title="$t('SEARCH.PLACEHOLDER_KEYBINDING')"

app/javascript/dashboard/modules/search/components/SearchInput.vue

@@ -1,35 +0,0 @@
-<template>
-  <div class="search-input-box">
-    <woot-button
-      class="hollow"
-      size="small"
-      color-scheme="secondary"
-      is-expanded
-    >
-      <div class="search-input">
-        <fluent-icon icon="search" size="14px" class="search--icon" />
-        <span
-          class="overflow-hidden text-ellipsis whitespace-nowrap search-placeholder"
-        >
-          {{ $t('CONVERSATION.SEARCH_MESSAGES') }}
-        </span>
-      </div>
-    </woot-button>
-  </div>
-</template>
-
-<style lang="scss" scoped>
-.search-input-box {
-  @apply p-2;
-}
-.search--icon {
-  @apply flex-shrink-0 text-slate-500 dark:text-slate-300;
-}
-.search-placeholder {
-  @apply text-slate-500 dark:text-slate-300;
-}
-
-.search-input {
-  @apply flex justify-center items-center gap-1;
-}
-</style>

app/javascript/dashboard/modules/search/components/SearchResultContactItem.vue

@@ -1,6 +1,8 @@
 <script setup>
-import { frontendURL } from 'dashboard/helper/URLHelper';
 import { computed } from 'vue';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 
 const props = defineProps({
   id: {
@@ -37,28 +39,27 @@ const navigateTo = computed(() => {
 <template>
   <router-link
     :to="navigateTo"
-    class="flex items-center p-2 rounded-md cursor-pointer hover:bg-n-slate-3 dark:hover:bg-n-solid-3"
+    class="flex items-start p-2 rounded-xl cursor-pointer hover:bg-n-slate-2"
   >
-    <woot-thumbnail :src="thumbnail" :username="name" size="24px" />
+    <Avatar
-    <div class="ml-2 rtl:mr-2 rtl:ml-0">
+      :name="name"
-      <h5 class="text-sm name text-n-slate-12 dark:text-n-slate-12">
+      :src="thumbnail"
+      :size="24"
+      rounded-full
+      class="mt-0.5"
+    />
+    <div class="ml-2 rtl:mr-2 min-w-0 rtl:ml-0">
+      <h5 class="text-sm name truncate min-w-0 text-n-slate-12">
         {{ name }}
       </h5>
       <p
-        class="flex items-center gap-1 m-0 text-sm text-slate-600 dark:text-slate-200"
+        class="grid items-center m-0 gap-1 text-sm grid-cols-[minmax(0,1fr)_auto_auto]"
       >
-        <span v-if="email" class="email text-n-slate-12 dark:text-n-slate-12">{{
+        <span v-if="email" class="truncate text-n-slate-12" :title="email">
-          email
+          {{ email }}
-        }}</span>
-        <span
-          v-if="phone"
-          class="separator text-n-slate-10 dark:text-n-slate-10"
-        >
-          •
-        </span>
-        <span v-if="phone" class="phone text-n-slate-12 dark:text-n-slate-12">
-          {{ phone }}
         </span>
+        <span v-if="phone" class="text-n-slate-10">•</span>
+        <span v-if="phone" class="text-n-slate-12">{{ phone }}</span>
       </p>
     </div>
   </router-link>

app/javascript/dashboard/modules/search/components/SearchResultContactsList.vue

@@ -1,38 +1,29 @@
-<script>
+<script setup>
-import { mapGetters } from 'vuex';
+import { useMapGetter } from 'dashboard/composables/store.js';
 
 import SearchResultSection from './SearchResultSection.vue';
 import SearchResultContactItem from './SearchResultContactItem.vue';
 
-export default {
+defineProps({
-  components: {
+  contacts: {
-    SearchResultSection,
+    type: Array,
-    SearchResultContactItem,
+    default: () => [],
   },
-  props: {
+  query: {
-    contacts: {
+    type: String,
-      type: Array,
+    default: '',
-      default: () => [],
-    },
-    query: {
-      type: String,
-      default: '',
-    },
-    isFetching: {
-      type: Boolean,
-      default: false,
-    },
-    showTitle: {
-      type: Boolean,
-      default: true,
-    },
   },
-  computed: {
+  isFetching: {
-    ...mapGetters({
+    type: Boolean,
-      accountId: 'getCurrentAccountId',
+    default: false,
-    }),
   },
-};
+  showTitle: {
+    type: Boolean,
+    default: true,
+  },
+});
+
+const accountId = useMapGetter('getCurrentAccountId');
 </script>
 
 <template>
@@ -43,7 +34,7 @@ export default {
     :show-title="showTitle"
     :is-fetching="isFetching"
   >
-    <ul v-if="contacts.length" class="space-y-1.5">
+    <ul v-if="contacts.length" class="space-y-1.5 list-none">
       <li v-for="contact in contacts" :key="contact.id">
         <SearchResultContactItem
           :id="contact.id"

app/javascript/dashboard/modules/search/components/SearchResultConversationItem.vue

@@ -1,72 +1,69 @@
-<script>
+<script setup>
+import { computed } from 'vue';
+
 import { frontendURL } from 'dashboard/helper/URLHelper.js';
 import { dynamicTime } from 'shared/helpers/timeHelper';
 import InboxName from 'dashboard/components/widgets/InboxName.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 
-export default {
+const props = defineProps({
-  components: {
+  id: {
-    InboxName,
+    type: Number,
+    default: 0,
   },
-  props: {
+  inbox: {
-    id: {
+    type: Object,
-      type: Number,
+    default: () => ({}),
-      default: 0,
-    },
-    inbox: {
-      type: Object,
-      default: () => ({}),
-    },
-    name: {
-      type: String,
-      default: '',
-    },
-    email: {
-      type: String,
-      default: '',
-    },
-    accountId: {
-      type: [String, Number],
-      default: '',
-    },
-    createdAt: {
-      type: [String, Date, Number],
-      default: '',
-    },
-    messageId: {
-      type: Number,
-      default: 0,
-    },
   },
-  computed: {
+  name: {
-    navigateTo() {
+    type: String,
-      const params = {};
+    default: '',
-      if (this.messageId) {
-        params.messageId = this.messageId;
-      }
-      return frontendURL(
-        `accounts/${this.accountId}/conversations/${this.id}`,
-        params
-      );
-    },
-    createdAtTime() {
-      return dynamicTime(this.createdAt);
-    },
   },
-};
+  email: {
+    type: String,
+    default: '',
+  },
+  accountId: {
+    type: [String, Number],
+    default: '',
+  },
+  createdAt: {
+    type: [String, Date, Number],
+    default: '',
+  },
+  messageId: {
+    type: Number,
+    default: 0,
+  },
+});
+
+const navigateTo = computed(() => {
+  const params = {};
+  if (props.messageId) {
+    params.messageId = props.messageId;
+  }
+  return frontendURL(
+    `accounts/${props.accountId}/conversations/${props.id}`,
+    params
+  );
+});
+
+const createdAtTime = dynamicTime(props.createdAt);
 </script>
 
 <template>
   <router-link
     :to="navigateTo"
-    class="flex p-2 rounded-md cursor-pointer hover:bg-n-slate-3 dark:hover:bg-n-solid-3"
+    class="flex p-2 rounded-xl cursor-pointer hover:bg-n-slate-2"
   >
-    <div
+    <Avatar
-      class="flex items-center justify-center flex-shrink-0 w-6 h-6 rounded bg-n-brand/10 dark:bg-n-brand/40 text-n-blue-text dark:text-n-blue-text"
+      name="chats"
-    >
+      :size="24"
-      <fluent-icon icon="chat-multiple" :size="14" />
+      icon-name="i-lucide-messages-square"
-    </div>
+      class="[&>span]:rounded"
+    />
     <div class="flex-grow min-w-0 ml-2">
-      <div class="flex items-center justify-between mb-1">
+      <div class="flex items-center min-w-0 justify-between gap-1 mb-1">
         <div class="flex">
           <woot-label
             class="!bg-n-slate-3 dark:!bg-n-solid-3 !border-n-weak dark:!border-n-strong m-0"
@@ -83,29 +80,25 @@ export default {
             />
           </div>
         </div>
-        <div>
+        <span
-          <span
+          class="text-xs font-normal min-w-0 truncate text-n-slate-11 dark:text-n-slate-11"
-            class="text-xs font-normal text-n-slate-11 dark:text-n-slate-11"
+        >
-          >
+          {{ createdAtTime }}
-            {{ createdAtTime }}
+        </span>
-          </span>
-        </div>
       </div>
       <div class="flex gap-2">
         <h5
           v-if="name"
-          class="m-0 text-sm text-n-slate-12 dark:text-n-slate-12"
+          class="m-0 text-sm min-w-0 truncate text-n-slate-12 dark:text-n-slate-12"
         >
-          <span
+          <span class="text-xs font-norma text-n-slate-11 dark:text-n-slate-11">
-            class="text-xs font-normal text-n-slate-11 dark:text-n-slate-11"
-          >
             {{ $t('SEARCH.FROM') }}:
           </span>
           {{ name }}
         </h5>
         <h5
           v-if="email"
-          class="m-0 overflow-hidden text-sm text-n-slate-12 dark:text-n-slate-12 whitespace-nowrap text-ellipsis"
+          class="m-0 overflow-hidden text-sm text-n-slate-12 dark:text-n-slate-12 truncate"
         >
           <span
             class="text-xs font-normal text-n-slate-11 dark:text-n-slate-11"

app/javascript/dashboard/modules/search/components/SearchResultConversationsList.vue

@@ -1,37 +1,28 @@
-<script>
+<script setup>
-import { mapGetters } from 'vuex';
+import { useMapGetter } from 'dashboard/composables/store.js';
 import SearchResultSection from './SearchResultSection.vue';
 import SearchResultConversationItem from './SearchResultConversationItem.vue';
 
-export default {
+defineProps({
-  components: {
+  conversations: {
-    SearchResultSection,
+    type: Array,
-    SearchResultConversationItem,
+    default: () => [],
   },
-  props: {
+  query: {
-    conversations: {
+    type: String,
-      type: Array,
+    default: '',
-      default: () => [],
-    },
-    query: {
-      type: String,
-      default: '',
-    },
-    isFetching: {
-      type: Boolean,
-      default: false,
-    },
-    showTitle: {
-      type: Boolean,
-      default: true,
-    },
   },
-  computed: {
+  isFetching: {
-    ...mapGetters({
+    type: Boolean,
-      accountId: 'getCurrentAccountId',
+    default: false,
-    }),
   },
-};
+  showTitle: {
+    type: Boolean,
+    default: true,
+  },
+});
+
+const accountId = useMapGetter('getCurrentAccountId');
 </script>
 
 <template>
@@ -39,10 +30,10 @@ export default {
     :title="$t('SEARCH.SECTION.CONVERSATIONS')"
     :empty="!conversations.length"
     :query="query"
-    :show-title="showTitle || isFetching"
+    :show-title="showTitle"
     :is-fetching="isFetching"
   >
-    <ul v-if="conversations.length" class="space-y-1.5">
+    <ul v-if="conversations.length" class="space-y-1.5 list-none">
       <li v-for="conversation in conversations" :key="conversation.id">
         <SearchResultConversationItem
           :id="conversation.id"

app/javascript/dashboard/modules/search/components/SearchResultMessagesList.vue

@@ -1,45 +1,37 @@
-<script>
+<script setup>
-import { mapGetters } from 'vuex';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store.js';
+
 import SearchResultConversationItem from './SearchResultConversationItem.vue';
 import SearchResultSection from './SearchResultSection.vue';
 import MessageContent from './MessageContent.vue';
 
-export default {
+defineProps({
-  components: {
+  messages: {
-    SearchResultConversationItem,
+    type: Array,
-    SearchResultSection,
+    default: () => [],
-    MessageContent,
   },
-  props: {
+  query: {
-    messages: {
+    type: String,
-      type: Array,
+    default: '',
-      default: () => [],
-    },
-    query: {
-      type: String,
-      default: '',
-    },
-    isFetching: {
-      type: Boolean,
-      default: false,
-    },
-    showTitle: {
-      type: Boolean,
-      default: true,
-    },
   },
-  computed: {
+  isFetching: {
-    ...mapGetters({
+    type: Boolean,
-      accountId: 'getCurrentAccountId',
+    default: false,
-    }),
   },
-  methods: {
+  showTitle: {
-    getName(message) {
+    type: Boolean,
-      return message && message.sender && message.sender.name
+    default: true,
-        ? message.sender.name
-        : this.$t('SEARCH.BOT_LABEL');
-    },
   },
+});
+const { t } = useI18n();
+
+const accountId = useMapGetter('getCurrentAccountId');
+
+const getName = message => {
+  return message && message.sender && message.sender.name
+    ? message.sender.name
+    : t('SEARCH.BOT_LABEL');
 };
 </script>
 
@@ -51,7 +43,7 @@ export default {
     :show-title="showTitle"
     :is-fetching="isFetching"
   >
-    <ul v-if="messages.length" class="space-y-1.5">
+    <ul v-if="messages.length" class="space-y-1.5 list-none">
       <li v-for="message in messages" :key="message.id">
         <SearchResultConversationItem
           :id="message.conversation_id"

app/javascript/dashboard/modules/search/components/SearchResultSection.vue

@@ -32,14 +32,14 @@ const titleCase = computed(() => props.title.toLowerCase());
     <div v-if="showTitle" class="sticky top-0 p-2 z-50 mb-0.5 bg-n-background">
       <h3 class="text-sm text-n-slate-12">{{ title }}</h3>
     </div>
+    <slot />
     <woot-loading-state
       v-if="isFetching"
-      :message="$t('SEARCH.SEARCHING_DATA')"
+      :message="empty ? $t('SEARCH.SEARCHING_DATA') : $t('SEARCH.LOADING_DATA')"
     />
-    <slot v-else />
     <div
       v-if="empty && !isFetching"
-      class="flex items-center justify-center px-4 py-6 m-2 rounded-md bg-n-slate-2 dark:bg-n-solid-3"
+      class="flex items-center justify-center px-4 py-6 m-2 rounded-xl bg-n-slate-2 dark:bg-n-solid-1"
     >
       <fluent-icon icon="info" size="16px" class="text-n-slate-11" />
       <p class="mx-2 my-0 text-center text-n-slate-11">

app/javascript/dashboard/modules/search/components/SearchTabs.vue

@@ -1,39 +1,38 @@
-<script>
+<script setup>
-export default {
+import { ref, watch } from 'vue';
-  props: {
+
-    tabs: {
+const props = defineProps({
-      type: Array,
+  tabs: {
-      default: () => [],
+    type: Array,
-    },
+    default: () => [],
-    selectedTab: {
-      type: Number,
-      default: 0,
-    },
   },
-  emits: ['tabChange'],
+  selectedTab: {
-  data() {
+    type: Number,
-    return {
+    default: 0,
-      activeTab: 0,
-    };
-  },
-  watch: {
-    selectedTab(value, oldValue) {
-      if (value !== oldValue) {
-        this.activeTab = this.selectedTab;
-      }
-    },
-  },
-  methods: {
-    onTabChange(index) {
-      this.activeTab = index;
-      this.$emit('tabChange', this.tabs[index].key);
-    },
   },
+});
+
+const emit = defineEmits(['tabChange']);
+
+const activeTab = ref(props.selectedTab);
+
+watch(
+  () => props.selectedTab,
+  (value, oldValue) => {
+    if (value !== oldValue) {
+      activeTab.value = props.selectedTab;
+    }
+  }
+);
+
+const onTabChange = index => {
+  activeTab.value = index;
+  emit('tabChange', props.tabs[index].key);
 };
 </script>
 
 <template>
-  <div class="tab-container">
+  <div class="mt-1 border-b border-n-weak">
     <woot-tabs :index="activeTab" :border="false" @change="onTabChange">
       <woot-tabs-item
         v-for="(item, index) in tabs"
@@ -41,13 +40,8 @@ export default {
         :index="index"
         :name="item.name"
         :count="item.count"
+        :show-badge="item.showBadge"
       />
     </woot-tabs>
   </div>
 </template>
-
-<style lang="scss" scoped>
-.tab-container {
-  @apply mt-1 border-b border-solid border-slate-100 dark:border-slate-800/50;
-}
-</style>

app/javascript/dashboard/modules/search/components/SearchView.vue

@@ -1,12 +1,9 @@
-<script>
+<script setup>
-import SearchHeader from './SearchHeader.vue';
+import { ref, computed, onMounted, onUnmounted } from 'vue';
-import SearchTabs from './SearchTabs.vue';
+import { useMapGetter, useStore } from 'dashboard/composables/store.js';
-import SearchResultConversationsList from './SearchResultConversationsList.vue';
+import { useRouter } from 'vue-router';
-import SearchResultMessagesList from './SearchResultMessagesList.vue';
-import SearchResultContactsList from './SearchResultContactsList.vue';
-import ButtonV4 from 'dashboard/components-next/button/Button.vue';
 import { useTrack } from 'dashboard/composables';
-import Policy from 'dashboard/components/policy.vue';
+import { useI18n } from 'vue-i18n';
 import {
   ROLES,
   CONVERSATION_PERMISSIONS,
@@ -16,197 +13,233 @@ import {
   getUserPermissions,
   filterItemsByPermission,
 } from 'dashboard/helper/permissionsHelper.js';
-
-import { mapGetters } from 'vuex';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 
-export default {
+import Policy from 'dashboard/components/policy.vue';
-  components: {
+import NextButton from 'dashboard/components-next/button/Button.vue';
-    SearchHeader,
+import SearchHeader from './SearchHeader.vue';
-    SearchTabs,
+import SearchTabs from './SearchTabs.vue';
-    SearchResultContactsList,
+import SearchResultConversationsList from './SearchResultConversationsList.vue';
-    SearchResultConversationsList,
+import SearchResultMessagesList from './SearchResultMessagesList.vue';
-    SearchResultMessagesList,
+import SearchResultContactsList from './SearchResultContactsList.vue';
-    Policy,
-    ButtonV4,
-  },
-  data() {
-    return {
-      selectedTab: 'all',
-      query: '',
-      contactPermissions: CONTACT_PERMISSIONS,
-      conversationPermissions: CONVERSATION_PERMISSIONS,
-      rolePermissions: ROLES,
-    };
-  },
 
-  computed: {
+const router = useRouter();
-    ...mapGetters({
+const store = useStore();
-      currentUser: 'getCurrentUser',
+const { t } = useI18n();
-      currentAccountId: 'getCurrentAccountId',
-      contactRecords: 'conversationSearch/getContactRecords',
-      conversationRecords: 'conversationSearch/getConversationRecords',
-      messageRecords: 'conversationSearch/getMessageRecords',
-      uiFlags: 'conversationSearch/getUIFlags',
-    }),
-    contacts() {
-      return this.contactRecords.map(contact => ({
-        ...contact,
-        type: 'contact',
-      }));
-    },
-    conversations() {
-      return this.conversationRecords.map(conversation => ({
-        ...conversation,
-        type: 'conversation',
-      }));
-    },
-    messages() {
-      return this.messageRecords.map(message => ({
-        ...message,
-        type: 'message',
-      }));
-    },
-    all() {
-      return [...this.contacts, ...this.conversations, ...this.messages];
-    },
-    filterContacts() {
-      return this.selectedTab === 'contacts' || this.isSelectedTabAll;
-    },
-    filterConversations() {
-      return this.selectedTab === 'conversations' || this.isSelectedTabAll;
-    },
-    filterMessages() {
-      return this.selectedTab === 'messages' || this.isSelectedTabAll;
-    },
-    userPermissions() {
-      return getUserPermissions(this.currentUser, this.currentAccountId);
-    },
-    totalSearchResultsCount() {
-      const permissionCounts = {
-        contacts: {
-          permissions: [...this.rolePermissions, this.contactPermissions],
-          count: () => this.contacts.length,
-        },
-        conversations: {
-          permissions: [
-            ...this.rolePermissions,
-            ...this.conversationPermissions,
-          ],
-          count: () => this.conversations.length + this.messages.length,
-        },
-      };
 
-      const filteredCounts = filterItemsByPermission(
+const PER_PAGE = 15; // Results per page
-        permissionCounts,
+const selectedTab = ref('all');
-        this.userPermissions,
+const query = ref('');
-        item => item.permissions,
+const pages = ref({
-        (_, item) => item.count
+  contacts: 1,
-      );
+  conversations: 1,
+  messages: 1,
+});
 
-      return filteredCounts.reduce((total, count) => total + count(), 0);
+const currentUser = useMapGetter('getCurrentUser');
-    },
+const currentAccountId = useMapGetter('getCurrentAccountId');
-    tabs() {
+const contactRecords = useMapGetter('conversationSearch/getContactRecords');
-      const allTabsConfig = {
+const conversationRecords = useMapGetter(
-        all: {
+  'conversationSearch/getConversationRecords'
-          key: 'all',
+);
-          name: this.$t('SEARCH.TABS.ALL'),
+const messageRecords = useMapGetter('conversationSearch/getMessageRecords');
-          count: this.totalSearchResultsCount,
+const uiFlags = useMapGetter('conversationSearch/getUIFlags');
-          permissions: [
-            this.contactPermissions,
-            ...this.rolePermissions,
-            ...this.conversationPermissions,
-          ],
-        },
-        contacts: {
-          key: 'contacts',
-          name: this.$t('SEARCH.TABS.CONTACTS'),
-          count: this.contacts.length,
-          permissions: [...this.rolePermissions, this.contactPermissions],
-        },
-        conversations: {
-          key: 'conversations',
-          name: this.$t('SEARCH.TABS.CONVERSATIONS'),
-          count: this.conversations.length,
-          permissions: [
-            ...this.rolePermissions,
-            ...this.conversationPermissions,
-          ],
-        },
-        messages: {
-          key: 'messages',
-          name: this.$t('SEARCH.TABS.MESSAGES'),
-          count: this.messages.length,
-          permissions: [
-            ...this.rolePermissions,
-            ...this.conversationPermissions,
-          ],
-        },
-      };
 
-      return filterItemsByPermission(
+const addTypeToRecords = (records, type) =>
-        allTabsConfig,
+  records.value.map(item => ({ ...item, type }));
-        this.userPermissions,
+
-        item => item.permissions
+const mappedContacts = computed(() =>
-      );
+  addTypeToRecords(contactRecords, 'contact')
-    },
+);
-    activeTabIndex() {
+const mappedConversations = computed(() =>
-      const index = this.tabs.findIndex(tab => tab.key === this.selectedTab);
+  addTypeToRecords(conversationRecords, 'conversation')
-      return index >= 0 ? index : 0;
+);
-    },
+const mappedMessages = computed(() =>
-    showEmptySearchResults() {
+  addTypeToRecords(messageRecords, 'message')
-      return (
+);
-        this.totalSearchResultsCount === 0 &&
+
-        this.uiFlags.isSearchCompleted &&
+const isSelectedTabAll = computed(() => selectedTab.value === 'all');
-        !this.uiFlags.isFetching &&
+
-        this.query
+const sliceRecordsIfAllTab = items =>
-      );
+  isSelectedTabAll.value ? items.value.slice(0, 5) : items.value;
-    },
+
-    showResultsSection() {
+const contacts = computed(() => sliceRecordsIfAllTab(mappedContacts));
-      return (
+const conversations = computed(() => sliceRecordsIfAllTab(mappedConversations));
-        (this.uiFlags.isSearchCompleted &&
+const messages = computed(() => sliceRecordsIfAllTab(mappedMessages));
-          this.totalSearchResultsCount !== 0) ||
+
-        this.uiFlags.isFetching
+const filterByTab = tab =>
-      );
+  computed(() => selectedTab.value === tab || isSelectedTabAll.value);
-    },
+
-    isSelectedTabAll() {
+const filterContacts = filterByTab('contacts');
-      return this.selectedTab === 'all';
+const filterConversations = filterByTab('conversations');
-    },
+const filterMessages = filterByTab('messages');
+
+const userPermissions = computed(() =>
+  getUserPermissions(currentUser.value, currentAccountId.value)
+);
+
+const TABS_CONFIG = {
+  all: {
+    permissions: [CONTACT_PERMISSIONS, ...ROLES, ...CONVERSATION_PERMISSIONS],
+    count: () => null, // No count for all tab
   },
-  unmounted() {
+  contacts: {
-    this.query = '';
+    permissions: [...ROLES, CONTACT_PERMISSIONS],
-    this.$store.dispatch('conversationSearch/clearSearchResults');
+    count: () => mappedContacts.value.length,
   },
-  mounted() {
+  conversations: {
-    this.$store.dispatch('conversationSearch/clearSearchResults');
+    permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
+    count: () => mappedConversations.value.length,
   },
-  methods: {
+  messages: {
-    onSearch(q) {
+    permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
-      this.selectedTab = 'all';
+    count: () => mappedMessages.value.length,
-      this.query = q;
-      if (!q) {
-        this.$store.dispatch('conversationSearch/clearSearchResults');
-        return;
-      }
-      useTrack(CONVERSATION_EVENTS.SEARCH_CONVERSATION);
-      this.$store.dispatch('conversationSearch/fullSearch', { q });
-    },
-    onBack() {
-      if (window.history.length > 2) {
-        this.$router.go(-1);
-      } else {
-        this.$router.push({ name: 'home' });
-      }
-    },
   },
 };
+
+const tabs = computed(() => {
+  const configs = Object.entries(TABS_CONFIG).map(([key, config]) => ({
+    key,
+    name: t(`SEARCH.TABS.${key.toUpperCase()}`),
+    count: config.count(),
+    showBadge: key !== 'all',
+    permissions: config.permissions,
+  }));
+
+  return filterItemsByPermission(
+    configs,
+    userPermissions.value,
+    item => item.permissions
+  );
+});
+
+const totalSearchResultsCount = computed(() => {
+  const permissionCounts = {
+    contacts: {
+      permissions: [...ROLES, CONTACT_PERMISSIONS],
+      count: () => contacts.value.length,
+    },
+    conversations: {
+      permissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
+      count: () => conversations.value.length + messages.value.length,
+    },
+  };
+  return filterItemsByPermission(
+    permissionCounts,
+    userPermissions.value,
+    item => item.permissions,
+    (_, item) => item.count
+  ).reduce((total, count) => total + count(), 0);
+});
+
+const activeTabIndex = computed(() => {
+  const index = tabs.value.findIndex(tab => tab.key === selectedTab.value);
+  return index >= 0 ? index : 0;
+});
+
+const isFetchingAny = computed(() => {
+  const { contact, message, conversation, isFetching } = uiFlags.value;
+  return (
+    isFetching ||
+    contact.isFetching ||
+    message.isFetching ||
+    conversation.isFetching
+  );
+});
+
+const showEmptySearchResults = computed(
+  () =>
+    totalSearchResultsCount.value === 0 &&
+    uiFlags.value.isSearchCompleted &&
+    isSelectedTabAll.value &&
+    !isFetchingAny.value &&
+    query.value
+);
+
+const showResultsSection = computed(
+  () =>
+    (uiFlags.value.isSearchCompleted && totalSearchResultsCount.value !== 0) ||
+    isFetchingAny.value ||
+    (!isSelectedTabAll.value && query.value && !isFetchingAny.value)
+);
+
+const showLoadMore = computed(() => {
+  if (!query.value || isFetchingAny.value || selectedTab.value === 'all')
+    return false;
+
+  const records = {
+    contacts: mappedContacts.value,
+    conversations: mappedConversations.value,
+    messages: mappedMessages.value,
+  }[selectedTab.value];
+
+  return (
+    records?.length > 0 &&
+    records.length === pages.value[selectedTab.value] * PER_PAGE
+  );
+});
+
+const showViewMore = computed(() => ({
+  // Hide view more button if the number of records is less than 5
+  contacts: mappedContacts.value?.length > 5 && isSelectedTabAll.value,
+  conversations:
+    mappedConversations.value?.length > 5 && isSelectedTabAll.value,
+  messages: mappedMessages.value?.length > 5 && isSelectedTabAll.value,
+}));
+
+const clearSearchResult = () => {
+  pages.value = { contacts: 1, conversations: 1, messages: 1 };
+  store.dispatch('conversationSearch/clearSearchResults');
+};
+
+const onSearch = q => {
+  query.value = q;
+  clearSearchResult();
+  if (!q) return;
+  useTrack(CONVERSATION_EVENTS.SEARCH_CONVERSATION);
+  store.dispatch('conversationSearch/fullSearch', { q, page: 1 });
+};
+
+const onBack = () => {
+  if (window.history.length > 2) {
+    router.go(-1);
+  } else {
+    router.push({ name: 'home' });
+  }
+  clearSearchResult();
+};
+
+const loadMore = () => {
+  const SEARCH_ACTIONS = {
+    contacts: 'conversationSearch/contactSearch',
+    conversations: 'conversationSearch/conversationSearch',
+    messages: 'conversationSearch/messageSearch',
+  };
+
+  if (uiFlags.value.isFetching || selectedTab.value === 'all') return;
+  const tab = selectedTab.value;
+  pages.value[tab] += 1;
+  store.dispatch(SEARCH_ACTIONS[tab], {
+    q: query.value,
+    page: pages.value[tab],
+  });
+};
+
+onMounted(() => {
+  store.dispatch('conversationSearch/clearSearchResults');
+});
+
+onUnmounted(() => {
+  query.value = '';
+  store.dispatch('conversationSearch/clearSearchResults');
+});
 </script>
 
 <template>
-  <div class="flex flex-col w-full bg-n-background">
+  <div class="flex flex-col w-full h-full bg-n-background">
-    <div class="flex p-4">
+    <div class="flex w-full p-4">
-      <ButtonV4
+      <NextButton
-        :label="$t('GENERAL_SETTINGS.BACK')"
+        :label="t('GENERAL_SETTINGS.BACK')"
         icon="i-lucide-chevron-left"
         faded
         primary
@@ -214,73 +247,119 @@ export default {
         @click="onBack"
       />
     </div>
-    <section
+    <section class="flex flex-col flex-grow w-full h-full overflow-hidden">
-      class="flex my-0 p-4 relative mx-auto max-w-[45rem] min-h-[20rem] flex-col w-full h-full bg-n-background"
+      <div class="w-full max-w-4xl mx-auto">
-    >
+        <div class="flex flex-col w-full px-4">
-      <header>
+          <SearchHeader @search="onSearch" />
-        <SearchHeader @search="onSearch" />
+          <SearchTabs
-        <SearchTabs
+            v-if="query"
-          v-if="query"
+            :tabs="tabs"
-          :tabs="tabs"
+            :selected-tab="activeTabIndex"
-          :selected-tab="activeTabIndex"
+            @tab-change="tab => (selectedTab = tab)"
-          @tab-change="tab => (selectedTab = tab)"
+          />
-        />
-      </header>
-      <div class="flex-grow h-full px-2 py-0 overflow-y-auto">
-        <div v-if="showResultsSection">
-          <Policy :permissions="[...rolePermissions, contactPermissions]">
-            <SearchResultContactsList
-              v-if="filterContacts"
-              :is-fetching="uiFlags.contact.isFetching"
-              :contacts="contacts"
-              :query="query"
-              :show-title="isSelectedTabAll"
-            />
-          </Policy>
-
-          <Policy
-            :permissions="[...rolePermissions, ...conversationPermissions]"
-          >
-            <SearchResultMessagesList
-              v-if="filterMessages"
-              :is-fetching="uiFlags.message.isFetching"
-              :messages="messages"
-              :query="query"
-              :show-title="isSelectedTabAll"
-            />
-          </Policy>
-
-          <Policy
-            :permissions="[...rolePermissions, ...conversationPermissions]"
-          >
-            <SearchResultConversationsList
-              v-if="filterConversations"
-              :is-fetching="uiFlags.conversation.isFetching"
-              :conversations="conversations"
-              :query="query"
-              :show-title="isSelectedTabAll"
-            />
-          </Policy>
         </div>
-        <div
+      </div>
-          v-else-if="showEmptySearchResults"
+      <div class="flex-grow w-full h-full overflow-y-auto">
-          class="flex flex-col items-center justify-center px-4 py-6 mt-8 rounded-md"
+        <div class="w-full max-w-4xl mx-auto px-4 pb-6">
-        >
+          <div v-if="showResultsSection">
-          <fluent-icon icon="info" size="16px" class="text-n-slate-11" />
+            <Policy
-          <p class="m-2 text-center text-n-slate-11">
+              :permissions="[...ROLES, CONTACT_PERMISSIONS]"
-            {{ $t('SEARCH.EMPTY_STATE_FULL', { query }) }}
+              class="flex flex-col justify-center"
-          </p>
+            >
-        </div>
+              <SearchResultContactsList
-        <div
+                v-if="filterContacts"
-          v-else
+                :is-fetching="uiFlags.contact.isFetching"
-          class="flex flex-col items-center justify-center px-4 py-6 mt-8 text-center rounded-md"
+                :contacts="contacts"
-        >
+                :query="query"
-          <p class="text-center margin-bottom-0">
+                :show-title="isSelectedTabAll"
-            <fluent-icon icon="search" size="24px" class="text-n-slate-11" />
+              />
-          </p>
+              <NextButton
-          <p class="m-2 text-center text-n-slate-11">
+                v-if="showViewMore.contacts"
-            {{ $t('SEARCH.EMPTY_STATE_DEFAULT') }}
+                :label="t(`SEARCH.VIEW_MORE`)"
-          </p>
+                icon="i-lucide-eye"
+                slate
+                sm
+                outline
+                @click="selectedTab = 'contacts'"
+              />
+            </Policy>
+
+            <Policy
+              :permissions="[...ROLES, ...CONVERSATION_PERMISSIONS]"
+              class="flex flex-col justify-center"
+            >
+              <SearchResultMessagesList
+                v-if="filterMessages"
+                :is-fetching="uiFlags.message.isFetching"
+                :messages="messages"
+                :query="query"
+                :show-title="isSelectedTabAll"
+              />
+              <NextButton
+                v-if="showViewMore.messages"
+                :label="t(`SEARCH.VIEW_MORE`)"
+                icon="i-lucide-eye"
+                slate
+                sm
+                outline
+                @click="selectedTab = 'messages'"
+              />
+            </Policy>
+
+            <Policy
+              :permissions="[...ROLES, ...CONVERSATION_PERMISSIONS]"
+              class="flex flex-col justify-center"
+            >
+              <SearchResultConversationsList
+                v-if="filterConversations"
+                :is-fetching="uiFlags.conversation.isFetching"
+                :conversations="conversations"
+                :query="query"
+                :show-title="isSelectedTabAll"
+              />
+              <NextButton
+                v-if="showViewMore.conversations"
+                :label="t(`SEARCH.VIEW_MORE`)"
+                icon="i-lucide-eye"
+                slate
+                sm
+                outline
+                @click="selectedTab = 'conversations'"
+              />
+            </Policy>
+
+            <div v-if="showLoadMore" class="flex justify-center mt-4 mb-6">
+              <NextButton
+                v-if="!isSelectedTabAll"
+                :label="t(`SEARCH.LOAD_MORE`)"
+                icon="i-lucide-cloud-download"
+                slate
+                sm
+                faded
+                @click="loadMore"
+              />
+            </div>
+          </div>
+          <div
+            v-else-if="showEmptySearchResults"
+            class="flex flex-col items-center justify-center px-4 py-6 mt-8 rounded-md"
+          >
+            <fluent-icon icon="info" size="16px" class="text-n-slate-11" />
+            <p class="m-2 text-center text-n-slate-11">
+              {{ t('SEARCH.EMPTY_STATE_FULL', { query }) }}
+            </p>
+          </div>
+          <div
+            v-else-if="!query"
+            class="flex flex-col items-center justify-center px-4 py-6 mt-8 text-center rounded-md"
+          >
+            <p class="text-center margin-bottom-0">
+              <fluent-icon icon="search" size="24px" class="text-n-slate-11" />
+            </p>
+            <p class="m-2 text-center text-n-slate-11">
+              {{ t('SEARCH.EMPTY_STATE_DEFAULT') }}
+            </p>
+          </div>
         </div>
       </div>
     </section>

app/javascript/dashboard/routes/dashboard/settings/reports/LiveReports.vue

@@ -1,214 +1,17 @@
-<script>
+<script setup>
-import { mapGetters } from 'vuex';
-import AgentTable from './components/overview/AgentTable.vue';
-import MetricCard from './components/overview/MetricCard.vue';
-import { OVERVIEW_METRICS } from './constants';
-import ReportHeatmap from './components/Heatmap.vue';
-
-import endOfDay from 'date-fns/endOfDay';
-import getUnixTime from 'date-fns/getUnixTime';
-import startOfDay from 'date-fns/startOfDay';
-import subDays from 'date-fns/subDays';
 import ReportHeader from './components/ReportHeader.vue';
-export const FETCH_INTERVAL = 60000;
+import HeatmapContainer from './components/HeatmapContainer.vue';
-
+import AgentLiveReportContainer from './components/AgentLiveReportContainer.vue';
-export default {
+import TeamLiveReportContainer from './components/TeamLiveReportContainer.vue';
-  name: 'LiveReports',
+import StatsLiveReportsContainer from './components/StatsLiveReportsContainer.vue';
-  components: {
-    ReportHeader,
-    AgentTable,
-    MetricCard,
-    ReportHeatmap,
-  },
-  data() {
-    return {
-      // always start with 0, this is to manage the pagination in tanstack table
-      // when we send the data, we do a +1 to this value
-      pageIndex: 0,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      agentStatus: 'agents/getAgentStatus',
-      agents: 'agents/getAgents',
-      accountConversationMetric: 'getAccountConversationMetric',
-      agentConversationMetric: 'getAgentConversationMetric',
-      accountConversationHeatmap: 'getAccountConversationHeatmapData',
-      uiFlags: 'getOverviewUIFlags',
-    }),
-    agentStatusMetrics() {
-      let metric = {};
-      Object.keys(this.agentStatus).forEach(key => {
-        const metricName = this.$t(
-          `OVERVIEW_REPORTS.AGENT_STATUS.${OVERVIEW_METRICS[key]}`
-        );
-        metric[metricName] = this.agentStatus[key];
-      });
-      return metric;
-    },
-    conversationMetrics() {
-      let metric = {};
-      Object.keys(this.accountConversationMetric).forEach(key => {
-        const metricName = this.$t(
-          `OVERVIEW_REPORTS.ACCOUNT_CONVERSATIONS.${OVERVIEW_METRICS[key]}`
-        );
-        metric[metricName] = this.accountConversationMetric[key];
-      });
-      return metric;
-    },
-  },
-  mounted() {
-    this.$store.dispatch('agents/get');
-    this.initalizeReport();
-  },
-  beforeUnmount() {
-    if (this.timeoutId) {
-      clearTimeout(this.timeoutId);
-    }
-  },
-  methods: {
-    initalizeReport() {
-      this.fetchAllData();
-      this.scheduleReportRefresh();
-    },
-    scheduleReportRefresh() {
-      this.timeoutId = setTimeout(async () => {
-        await this.fetchAllData();
-        this.scheduleReportRefresh();
-      }, FETCH_INTERVAL);
-    },
-    fetchAllData() {
-      this.fetchAccountConversationMetric();
-      this.fetchAgentConversationMetric();
-      this.fetchHeatmapData();
-    },
-    downloadHeatmapData() {
-      let to = endOfDay(new Date());
-
-      this.$store.dispatch('downloadAccountConversationHeatmap', {
-        to: getUnixTime(to),
-      });
-    },
-    fetchHeatmapData() {
-      if (this.uiFlags.isFetchingAccountConversationsHeatmap) {
-        return;
-      }
-
-      // the data for the last 6 days won't ever change,
-      // so there's no need to fetch it again
-      // but we can write some logic to check if the data is already there
-      // if it is there, we can refetch data only for today all over again
-      // and reconcile it with the rest of the data
-      // this will reduce the load on the server doing number crunching
-      let to = endOfDay(new Date());
-      let from = startOfDay(subDays(to, 6));
-
-      if (this.accountConversationHeatmap.length) {
-        to = endOfDay(new Date());
-        from = startOfDay(to);
-      }
-
-      this.$store.dispatch('fetchAccountConversationHeatmap', {
-        metric: 'conversations_count',
-        from: getUnixTime(from),
-        to: getUnixTime(to),
-        groupBy: 'hour',
-        businessHours: false,
-      });
-    },
-    fetchAccountConversationMetric() {
-      this.$store.dispatch('fetchAccountConversationMetric', {
-        type: 'account',
-      });
-    },
-    fetchAgentConversationMetric() {
-      this.$store.dispatch('fetchAgentConversationMetric', {
-        type: 'agent',
-        page: this.pageIndex + 1,
-      });
-    },
-    onPageNumberChange(pageIndex) {
-      this.pageIndex = pageIndex;
-      this.fetchAgentConversationMetric();
-    },
-  },
-};
 </script>
 
 <template>
   <ReportHeader :header-title="$t('OVERVIEW_REPORTS.HEADER')" />
   <div class="flex flex-col gap-4 pb-6">
-    <div class="flex flex-col items-center md:flex-row gap-4">
+    <StatsLiveReportsContainer />
-      <div
+    <HeatmapContainer />
-        class="flex-1 w-full max-w-full md:w-[65%] md:max-w-[65%] conversation-metric"
+    <AgentLiveReportContainer />
-      >
+    <TeamLiveReportContainer />
-        <MetricCard
-          :header="$t('OVERVIEW_REPORTS.ACCOUNT_CONVERSATIONS.HEADER')"
-          :is-loading="uiFlags.isFetchingAccountConversationMetric"
-          :loading-message="
-            $t('OVERVIEW_REPORTS.ACCOUNT_CONVERSATIONS.LOADING_MESSAGE')
-          "
-        >
-          <div
-            v-for="(metric, name, index) in conversationMetrics"
-            :key="index"
-            class="flex-1 min-w-0 pb-2"
-          >
-            <h3 class="text-base text-n-slate-11">
-              {{ name }}
-            </h3>
-            <p class="text-n-slate-12 text-3xl mb-0 mt-1">
-              {{ metric }}
-            </p>
-          </div>
-        </MetricCard>
-      </div>
-      <div class="flex-1 w-full max-w-full md:w-[35%] md:max-w-[35%]">
-        <MetricCard :header="$t('OVERVIEW_REPORTS.AGENT_STATUS.HEADER')">
-          <div
-            v-for="(metric, name, index) in agentStatusMetrics"
-            :key="index"
-            class="flex-1 min-w-0 pb-2"
-          >
-            <h3 class="text-base text-n-slate-11">
-              {{ name }}
-            </h3>
-            <p class="text-n-slate-12 text-3xl mb-0 mt-1">
-              {{ metric }}
-            </p>
-          </div>
-        </MetricCard>
-      </div>
-    </div>
-    <div class="flex flex-row flex-wrap max-w-full">
-      <MetricCard :header="$t('OVERVIEW_REPORTS.CONVERSATION_HEATMAP.HEADER')">
-        <template #control>
-          <woot-button
-            icon="arrow-download"
-            size="small"
-            variant="smooth"
-            color-scheme="secondary"
-            @click="downloadHeatmapData"
-          >
-            {{ $t('OVERVIEW_REPORTS.CONVERSATION_HEATMAP.DOWNLOAD_REPORT') }}
-          </woot-button>
-        </template>
-        <ReportHeatmap
-          :heat-data="accountConversationHeatmap"
-          :is-loading="uiFlags.isFetchingAccountConversationsHeatmap"
-        />
-      </MetricCard>
-    </div>
-    <div class="flex flex-row flex-wrap max-w-full">
-      <MetricCard :header="$t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.HEADER')">
-        <AgentTable
-          :agents="agents"
-          :agent-metrics="agentConversationMetric"
-          :page-index="pageIndex"
-          :is-loading="uiFlags.isFetchingAgentConversationMetric"
-          @page-change="onPageNumberChange"
-        />
-      </MetricCard>
-    </div>
   </div>
 </template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/AgentLiveReportContainer.vue

@@ -0,0 +1,36 @@
+<script setup>
+import { onMounted } from 'vue';
+
+import AgentTable from './overview/AgentTable.vue';
+import MetricCard from './overview/MetricCard.vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useLiveRefresh } from 'dashboard/composables/useLiveRefresh';
+
+const store = useStore();
+
+const uiFlags = useMapGetter('getOverviewUIFlags');
+const agentConversationMetric = useMapGetter('getAgentConversationMetric');
+const agents = useMapGetter('agents/getAgents');
+
+const fetchData = () => store.dispatch('fetchAgentConversationMetric');
+
+const { startRefetching } = useLiveRefresh(fetchData);
+
+onMounted(() => {
+  store.dispatch('agents/get');
+  fetchData();
+  startRefetching();
+});
+</script>
+
+<template>
+  <div class="flex flex-row flex-wrap max-w-full">
+    <MetricCard :header="$t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.HEADER')">
+      <AgentTable
+        :agents="agents"
+        :agent-metrics="agentConversationMetric"
+        :is-loading="uiFlags.isFetchingAgentConversationMetric"
+      />
+    </MetricCard>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/Heatmap.vue

@@ -10,10 +10,14 @@ import { groupHeatmapByDay } from 'helpers/ReportsDataHelper';
 import { useI18n } from 'vue-i18n';
 
 const props = defineProps({
-  heatData: {
+  heatmapData: {
     type: Array,
     default: () => [],
   },
+  numberOfRows: {
+    type: Number,
+    default: 7,
+  },
   isLoading: {
     type: Boolean,
     default: false,
@@ -21,11 +25,11 @@ const props = defineProps({
 });
 const { t } = useI18n();
 const processedData = computed(() => {
-  return groupHeatmapByDay(props.heatData);
+  return groupHeatmapByDay(props.heatmapData);
 });
 
 const quantileRange = computed(() => {
-  const flattendedData = props.heatData.map(data => data.value);
+  const flattendedData = props.heatmapData.map(data => data.value);
   return getQuantileIntervals(flattendedData, [0.2, 0.4, 0.6, 0.8, 0.9, 0.99]);
 });
 
@@ -95,14 +99,14 @@ function getHeatmapLevelClass(value) {
     <template v-if="isLoading">
       <div class="grid gap-[5px] flex-shrink-0">
         <div
-          v-for="ii in 7"
+          v-for="ii in numberOfRows"
           :key="ii"
           class="w-full rounded-sm bg-slate-100 dark:bg-slate-900 animate-loader-pulse h-8 min-w-[70px]"
         />
       </div>
       <div class="grid gap-[5px] w-full min-w-[700px]">
         <div
-          v-for="ii in 7"
+          v-for="ii in numberOfRows"
           :key="ii"
           class="grid gap-[5px] grid-cols-[repeat(24,_1fr)]"
         >

app/javascript/dashboard/routes/dashboard/settings/reports/components/HeatmapContainer.vue

@@ -0,0 +1,119 @@
+<script setup>
+import { onMounted, ref, computed } from 'vue';
+import { useToggle } from '@vueuse/core';
+import MetricCard from './overview/MetricCard.vue';
+import ReportHeatmap from './Heatmap.vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useLiveRefresh } from 'dashboard/composables/useLiveRefresh';
+import endOfDay from 'date-fns/endOfDay';
+import getUnixTime from 'date-fns/getUnixTime';
+import startOfDay from 'date-fns/startOfDay';
+import subDays from 'date-fns/subDays';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useI18n } from 'vue-i18n';
+
+const store = useStore();
+
+const uiFlags = useMapGetter('getOverviewUIFlags');
+const accountConversationHeatmap = useMapGetter(
+  'getAccountConversationHeatmapData'
+);
+const { t } = useI18n();
+
+const menuItems = [
+  {
+    label: t('REPORT.DATE_RANGE_OPTIONS.LAST_7_DAYS'),
+    value: 6,
+  },
+  {
+    label: t('REPORT.DATE_RANGE_OPTIONS.LAST_30_DAYS'),
+    value: 29,
+  },
+];
+
+const selectedDays = ref(6);
+
+const selectedDayFilter = computed(() =>
+  menuItems.find(menuItem => menuItem.value === selectedDays.value)
+);
+
+const downloadHeatmapData = () => {
+  const to = endOfDay(new Date());
+  store.dispatch('downloadAccountConversationHeatmap', {
+    daysBefore: selectedDays.value,
+    to: getUnixTime(to),
+  });
+};
+const [showDropdown, toggleDropdown] = useToggle();
+const fetchHeatmapData = () => {
+  if (uiFlags.value.isFetchingAccountConversationsHeatmap) {
+    return;
+  }
+
+  let to = endOfDay(new Date());
+  let from = startOfDay(subDays(to, Number(selectedDays.value)));
+
+  store.dispatch('fetchAccountConversationHeatmap', {
+    metric: 'conversations_count',
+    from: getUnixTime(from),
+    to: getUnixTime(to),
+    groupBy: 'hour',
+    businessHours: false,
+  });
+};
+
+const handleAction = ({ value }) => {
+  toggleDropdown(false);
+  selectedDays.value = value;
+  fetchHeatmapData();
+};
+
+const { startRefetching } = useLiveRefresh(fetchHeatmapData);
+
+onMounted(() => {
+  fetchHeatmapData();
+  startRefetching();
+});
+</script>
+
+<template>
+  <div class="flex flex-row flex-wrap max-w-full">
+    <MetricCard :header="$t('OVERVIEW_REPORTS.CONVERSATION_HEATMAP.HEADER')">
+      <template #control>
+        <div
+          v-on-clickaway="() => toggleDropdown(false)"
+          class="relative flex items-center group"
+        >
+          <Button
+            sm
+            slate
+            faded
+            :label="selectedDayFilter.label"
+            class="rounded-md group-hover:bg-n-alpha-2"
+            @click="toggleDropdown()"
+          />
+          <DropdownMenu
+            v-if="showDropdown"
+            :menu-items="menuItems"
+            class="mt-1 ltr:right-0 rtl:left-0 xl:ltr:right-0 xl:rtl:left-0 top-full"
+            @action="handleAction($event)"
+          />
+        </div>
+        <Button
+          sm
+          slate
+          faded
+          :label="t('OVERVIEW_REPORTS.CONVERSATION_HEATMAP.DOWNLOAD_REPORT')"
+          class="rounded-md group-hover:bg-n-alpha-2"
+          @click="downloadHeatmapData"
+        />
+      </template>
+      <ReportHeatmap
+        :heatmap-data="accountConversationHeatmap"
+        :number-of-rows="selectedDays + 1"
+        :is-loading="uiFlags.isFetchingAccountConversationsHeatmap"
+      />
+    </MetricCard>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/StatsLiveReportsContainer.vue

@@ -0,0 +1,142 @@
+<script setup>
+import { computed, onMounted, ref } from 'vue';
+import { OVERVIEW_METRICS } from '../constants';
+import { useToggle } from '@vueuse/core';
+
+import MetricCard from './overview/MetricCard.vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useLiveRefresh } from 'dashboard/composables/useLiveRefresh';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useI18n } from 'vue-i18n';
+const { t } = useI18n();
+
+const uiFlags = useMapGetter('getOverviewUIFlags');
+const agentStatus = useMapGetter('agents/getAgentStatus');
+const accountConversationMetric = useMapGetter('getAccountConversationMetric');
+const store = useStore();
+
+const accounti18nKey = 'OVERVIEW_REPORTS.ACCOUNT_CONVERSATIONS';
+const teams = useMapGetter('teams/getTeams');
+
+const teamMenuList = computed(() => {
+  return [
+    { label: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.ALL_TEAMS'), value: null },
+    ...teams.value.map(team => ({ label: team.name, value: team.id })),
+  ];
+});
+
+const agentStatusMetrics = computed(() => {
+  let metric = {};
+  Object.keys(agentStatus.value).forEach(key => {
+    const metricName = t(
+      `OVERVIEW_REPORTS.AGENT_STATUS.${OVERVIEW_METRICS[key]}`
+    );
+    metric[metricName] = agentStatus.value[key];
+  });
+  return metric;
+});
+const conversationMetrics = computed(() => {
+  let metric = {};
+  Object.keys(accountConversationMetric.value).forEach(key => {
+    const metricName = t(`${accounti18nKey}.${OVERVIEW_METRICS[key]}`);
+    metric[metricName] = accountConversationMetric.value[key];
+  });
+  return metric;
+});
+
+const selectedTeam = ref(null);
+const selectedTeamLabel = computed(() => {
+  const team =
+    teamMenuList.value.find(
+      menuItem => menuItem.value === selectedTeam.value
+    ) || {};
+  return team.label;
+});
+const fetchData = () => {
+  const params = {};
+  if (selectedTeam.value) {
+    params.team_id = selectedTeam.value;
+  }
+  store.dispatch('fetchAccountConversationMetric', params);
+};
+
+const { startRefetching } = useLiveRefresh(fetchData);
+const [showDropdown, toggleDropdown] = useToggle();
+
+const handleAction = ({ value }) => {
+  toggleDropdown(false);
+  selectedTeam.value = value;
+  fetchData();
+};
+
+onMounted(() => {
+  fetchData();
+  startRefetching();
+});
+</script>
+
+<template>
+  <div class="flex flex-col items-center md:flex-row gap-4">
+    <div
+      class="flex-1 w-full max-w-full md:w-[65%] md:max-w-[65%] conversation-metric"
+    >
+      <MetricCard
+        :header="t(`${accounti18nKey}.HEADER`)"
+        :is-loading="uiFlags.isFetchingAccountConversationMetric"
+        :loading-message="t(`${accounti18nKey}.LOADING_MESSAGE`)"
+      >
+        <template v-if="teams.length" #control>
+          <div
+            v-on-clickaway="() => toggleDropdown(false)"
+            class="relative flex items-center group z-50"
+          >
+            <Button
+              sm
+              slate
+              faded
+              :label="selectedTeamLabel"
+              class="capitalize rounded-md group-hover:bg-n-alpha-2"
+              @click="toggleDropdown()"
+            />
+            <DropdownMenu
+              v-if="showDropdown"
+              :menu-items="teamMenuList"
+              class="mt-1 ltr:right-0 rtl:left-0 xl:ltr:right-0 xl:rtl:left-0 top-full"
+              label-class="capitalize"
+              @action="handleAction($event)"
+            />
+          </div>
+        </template>
+        <div
+          v-for="(metric, name, index) in conversationMetrics"
+          :key="index"
+          class="flex-1 min-w-0 pb-2"
+        >
+          <h3 class="text-base text-n-slate-11">
+            {{ name }}
+          </h3>
+          <p class="text-n-slate-12 text-3xl mb-0 mt-1">
+            {{ metric }}
+          </p>
+        </div>
+      </MetricCard>
+    </div>
+    <div class="flex-1 w-full max-w-full md:w-[35%] md:max-w-[35%]">
+      <MetricCard :header="$t('OVERVIEW_REPORTS.AGENT_STATUS.HEADER')">
+        <div
+          v-for="(metric, name, index) in agentStatusMetrics"
+          :key="index"
+          class="flex-1 min-w-0 pb-2"
+        >
+          <h3 class="text-base text-n-slate-11">
+            {{ name }}
+          </h3>
+          <p class="text-n-slate-12 text-3xl mb-0 mt-1">
+            {{ metric }}
+          </p>
+        </div>
+      </MetricCard>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/TeamLiveReportContainer.vue

@@ -0,0 +1,36 @@
+<script setup>
+import { onMounted } from 'vue';
+
+import MetricCard from './overview/MetricCard.vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useLiveRefresh } from 'dashboard/composables/useLiveRefresh';
+import TeamTable from './overview/TeamTable.vue';
+
+const store = useStore();
+
+const uiFlags = useMapGetter('getOverviewUIFlags');
+const teamConversationMetric = useMapGetter('getTeamConversationMetric');
+const teams = useMapGetter('teams/getTeams');
+
+const fetchData = () => store.dispatch('fetchTeamConversationMetric');
+
+const { startRefetching } = useLiveRefresh(fetchData);
+
+onMounted(() => {
+  store.dispatch('teams/get');
+  fetchData();
+  startRefetching();
+});
+</script>
+
+<template>
+  <div class="flex flex-row flex-wrap max-w-full">
+    <MetricCard :header="$t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.HEADER')">
+      <TeamTable
+        :teams="teams"
+        :team-metrics="teamConversationMetric"
+        :is-loading="uiFlags.isFetchingTeamConversationMetric"
+      />
+    </MetricCard>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue

@@ -4,6 +4,7 @@ import {
   useVueTable,
   createColumnHelper,
   getCoreRowModel,
+  getPaginationRowModel,
 } from '@tanstack/vue-table';
 import { useI18n } from 'vue-i18n';
 
@@ -13,7 +14,7 @@ import Table from 'dashboard/components/table/Table.vue';
 import Pagination from 'dashboard/components/table/Pagination.vue';
 import AgentCell from './AgentCell.vue';
 
-const { agents, agentMetrics, pageIndex } = defineProps({
+const { agents, agentMetrics } = defineProps({
   agents: {
     type: Array,
     default: () => [],
@@ -26,42 +27,45 @@ const { agents, agentMetrics, pageIndex } = defineProps({
     type: Boolean,
     default: false,
   },
-  pageIndex: {
-    type: Number,
-    default: 1,
-  },
 });
 
-const emit = defineEmits(['pageChange']);
 const { t } = useI18n();
 
-function getAgentInformation(id) {
+const getAgentMetrics = id =>
-  return agents?.find(agent => agent.id === Number(id));
+  agentMetrics.find(metrics => metrics.assignee_id === Number(id)) || {};
-}
 
-const totalCount = computed(() => agents.length);
+const tableData = computed(() =>
-
+  agents
-const tableData = computed(() => {
-  return agentMetrics
-    .filter(agentMetric => getAgentInformation(agentMetric.id))
     .map(agent => {
-      const agentInformation = getAgentInformation(agent.id);
+      const metric = getAgentMetrics(agent.id);
       return {
-        agent: agentInformation.name || agentInformation.available_name,
+        agent: agent.available_name || agent.name,
-        email: agentInformation.email,
+        email: agent.email,
-        thumbnail: agentInformation.thumbnail,
+        thumbnail: agent.thumbnail,
-        open: agent.metric.open ?? 0,
+        open: metric.open || 0,
-        unattended: agent.metric.unattended ?? 0,
+        unattended: metric.unattended || 0,
-        status: agentInformation.availability_status,
+        status: agent.availability_status,
       };
-    });
+    })
-});
+    .sort((a, b) => {
+      // First sort by open tickets (descending)
+      const openDiff = b.open - a.open;
+      // If open tickets are equal, sort by name (ascending)
+      if (openDiff === 0) {
+        return a.agent.localeCompare(b.agent);
+      }
+      return openDiff;
+    })
+);
 
 const defaulSpanRender = cellProps =>
   h(
     'span',
+
     {
-      class: cellProps.getValue() ? '' : 'text-slate-300 dark:text-slate-700',
+      class: cellProps.getValue()
+        ? 'capitalize text-n-slate-12'
+        : 'capitalize text-n-slate-11',
     },
     cellProps.getValue() ? cellProps.getValue() : '---'
   );
@@ -86,100 +90,33 @@ const columns = [
   }),
 ];
 
-const paginationParams = computed(() => {
-  return {
-    pageIndex: pageIndex,
-    pageSize: 25,
-  };
-});
-
 const table = useVueTable({
   get data() {
     return tableData.value;
   },
   columns,
-  manualPagination: true,
   enableSorting: false,
   getCoreRowModel: getCoreRowModel(),
-  get rowCount() {
+  getPaginationRowModel: getPaginationRowModel(),
-    return totalCount.value;
-  },
-  state: {
-    get pagination() {
-      return paginationParams.value;
-    },
-  },
-  onPaginationChange: updater => {
-    const newPagintaion = updater(paginationParams.value);
-    emit('pageChange', newPagintaion.pageIndex);
-  },
 });
 </script>
 
 <template>
-  <div class="agent-table-container">
+  <div class="flex flex-col flex-1">
     <Table :table="table" class="max-h-[calc(100vh-21.875rem)]" />
     <Pagination class="mt-2" :table="table" />
-    <div v-if="isLoading" class="agents-loader">
+    <div
+      v-if="isLoading"
+      class="items-center flex text-base justify-center p-8"
+    >
       <Spinner />
-      <span>{{
+      <span>
-        $t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.LOADING_MESSAGE')
+        {{ $t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.LOADING_MESSAGE') }}
-      }}</span>
+      </span>
     </div>
     <EmptyState
-      v-else-if="!isLoading && !agentMetrics.length"
+      v-else-if="!isLoading && !agents.length"
       :title="$t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.NO_AGENTS')"
     />
   </div>
 </template>
-
-<style lang="scss" scoped>
-.agent-table-container {
-  @apply flex flex-col flex-1;
-
-  .ve-table {
-    &::v-deep {
-      th.ve-table-header-th {
-        @apply text-sm rounded-xl;
-        padding: var(--space-small) var(--space-two) !important;
-      }
-
-      td.ve-table-body-td {
-        padding: var(--space-one) var(--space-two) !important;
-      }
-    }
-  }
-
-  &::v-deep .ve-pagination {
-    @apply bg-transparent dark:bg-transparent;
-  }
-
-  &::v-deep .ve-pagination-select {
-    @apply hidden;
-  }
-
-  .row-user-block {
-    @apply items-center flex text-left;
-
-    .user-block {
-      @apply items-start flex flex-col min-w-0 my-0 mx-2;
-
-      .title {
-        @apply text-sm m-0 leading-[1.2] text-slate-800 dark:text-slate-100;
-      }
-
-      .sub-title {
-        @apply text-xs text-slate-600 dark:text-slate-200;
-      }
-    }
-  }
-
-  .table-pagination {
-    @apply mt-4 text-right;
-  }
-}
-
-.agents-loader {
-  @apply items-center flex text-base justify-center p-8;
-}
-</style>

app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/MetricCard.vue

@@ -1,31 +1,25 @@
-<script>
+<script setup>
 import Spinner from 'shared/components/Spinner.vue';
 
-export default {
+defineProps({
-  name: 'MetricCard',
+  header: {
-  components: {
+    type: String,
-    Spinner,
+    default: '',
   },
-  props: {
+  isLoading: {
-    header: {
+    type: Boolean,
-      type: String,
+    default: false,
-      default: '',
-    },
-    isLoading: {
-      type: Boolean,
-      default: false,
-    },
-    loadingMessage: {
-      type: String,
-      default: '',
-    },
   },
-};
+  loadingMessage: {
+    type: String,
+    default: '',
+  },
+});
 </script>
 
 <template>
   <div
-    class="flex flex-col m-0.5 px-6 py-5 overflow-hidden rounded-xl flex-grow text-n-slate-12 shadow outline-1 outline outline-n-container bg-n-solid-2 min-h-[10rem]"
+    class="flex flex-col m-0.5 px-6 py-5 rounded-xl flex-grow text-n-slate-12 shadow outline-1 outline outline-n-container bg-n-solid-2 min-h-[10rem]"
   >
     <div
       class="card-header grid w-full mb-6 grid-cols-[repeat(auto-fit,minmax(max-content,50%))] gap-y-2"
@@ -46,9 +40,7 @@ export default {
             </span>
           </span>
         </div>
-        <div
+        <div class="flex flex-row items-center justify-end gap-2">
-          class="transition-opacity duration-200 ease-in-out opacity-20 hover:opacity-100 flex flex-row items-center justify-end gap-2"
-        >
           <slot name="control" />
         </div>
       </slot>

app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/TeamTable.vue

@@ -0,0 +1,116 @@
+<script setup>
+import { computed, h } from 'vue';
+import {
+  useVueTable,
+  createColumnHelper,
+  getCoreRowModel,
+  getPaginationRowModel,
+} from '@tanstack/vue-table';
+import { useI18n } from 'vue-i18n';
+
+import Spinner from 'shared/components/Spinner.vue';
+import EmptyState from 'dashboard/components/widgets/EmptyState.vue';
+import Table from 'dashboard/components/table/Table.vue';
+import Pagination from 'dashboard/components/table/Pagination.vue';
+
+const { teams, teamMetrics } = defineProps({
+  teams: {
+    type: Array,
+    default: () => [],
+  },
+  teamMetrics: {
+    type: Array,
+    default: () => [],
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const { t } = useI18n();
+
+const getTeamMetrics = id =>
+  teamMetrics.find(metrics => metrics.team_id === Number(id)) || {};
+
+const tableData = computed(() =>
+  teams
+    .map(team => {
+      const metric = getTeamMetrics(team.id);
+      return {
+        agent: team.name,
+        open: metric.open || 0,
+        unattended: metric.unattended || 0,
+      };
+    })
+    .sort((a, b) => {
+      // First sort by open tickets (descending)
+      const openDiff = b.open - a.open;
+      // If open tickets are equal, sort by name (ascending)
+      if (openDiff === 0) {
+        return a.agent.localeCompare(b.agent);
+      }
+      return openDiff;
+    })
+);
+
+const defaulSpanRender = cellProps =>
+  h(
+    'span',
+    {
+      class: cellProps.getValue()
+        ? 'capitalize text-n-slate-12'
+        : 'capitalize text-n-slate-11',
+    },
+    cellProps.getValue() ? cellProps.getValue() : '---'
+  );
+
+const columnHelper = createColumnHelper();
+const columns = [
+  columnHelper.accessor('agent', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.TEAM'),
+    cell: defaulSpanRender,
+    size: 250,
+  }),
+  columnHelper.accessor('open', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.OPEN'),
+    cell: defaulSpanRender,
+    size: 100,
+  }),
+  columnHelper.accessor('unattended', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.UNATTENDED'),
+    cell: defaulSpanRender,
+    size: 100,
+  }),
+];
+
+const table = useVueTable({
+  get data() {
+    return tableData.value;
+  },
+  columns,
+  enableSorting: false,
+  getCoreRowModel: getCoreRowModel(),
+  getPaginationRowModel: getPaginationRowModel(),
+});
+</script>
+
+<template>
+  <div class="flex flex-col flex-1">
+    <Table :table="table" class="max-h-[calc(100vh-21.875rem)]" />
+    <Pagination class="mt-2" :table="table" />
+    <div
+      v-if="isLoading"
+      class="items-center flex text-base justify-center p-8"
+    >
+      <Spinner />
+      <span>
+        {{ $t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.LOADING_MESSAGE') }}
+      </span>
+    </div>
+    <EmptyState
+      v-else-if="!isLoading && !teams.length"
+      :title="$t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.NO_TEAMS')"
+    />
+  </div>
+</template>

app/javascript/dashboard/store/modules/conversationSearch.js

@@ -75,11 +75,10 @@ export const actions = {
       });
     }
   },
-  async contactSearch({ commit }, { q }) {
+  async contactSearch({ commit }, { q, page = 1 }) {
-    commit(types.CONTACT_SEARCH_SET, []);
     commit(types.CONTACT_SEARCH_SET_UI_FLAG, { isFetching: true });
     try {
-      const { data } = await SearchAPI.contacts({ q });
+      const { data } = await SearchAPI.contacts({ q, page });
       commit(types.CONTACT_SEARCH_SET, data.payload.contacts);
     } catch (error) {
       // Ignore error
@@ -87,11 +86,10 @@ export const actions = {
       commit(types.CONTACT_SEARCH_SET_UI_FLAG, { isFetching: false });
     }
   },
-  async conversationSearch({ commit }, { q }) {
+  async conversationSearch({ commit }, { q, page = 1 }) {
-    commit(types.CONVERSATION_SEARCH_SET, []);
     commit(types.CONVERSATION_SEARCH_SET_UI_FLAG, { isFetching: true });
     try {
-      const { data } = await SearchAPI.conversations({ q });
+      const { data } = await SearchAPI.conversations({ q, page });
       commit(types.CONVERSATION_SEARCH_SET, data.payload.conversations);
     } catch (error) {
       // Ignore error
@@ -99,11 +97,10 @@ export const actions = {
       commit(types.CONVERSATION_SEARCH_SET_UI_FLAG, { isFetching: false });
     }
   },
-  async messageSearch({ commit }, { q }) {
+  async messageSearch({ commit }, { q, page = 1 }) {
-    commit(types.MESSAGE_SEARCH_SET, []);
     commit(types.MESSAGE_SEARCH_SET_UI_FLAG, { isFetching: true });
     try {
-      const { data } = await SearchAPI.messages({ q });
+      const { data } = await SearchAPI.messages({ q, page });
       commit(types.MESSAGE_SEARCH_SET, data.payload.messages);
     } catch (error) {
       // Ignore error
@@ -112,9 +109,7 @@ export const actions = {
     }
   },
   async clearSearchResults({ commit }) {
-    commit(types.MESSAGE_SEARCH_SET, []);
+    commit(types.CLEAR_SEARCH_RESULTS);
-    commit(types.CONVERSATION_SEARCH_SET, []);
-    commit(types.CONTACT_SEARCH_SET, []);
   },
 };
 
@@ -123,13 +118,13 @@ export const mutations = {
     state.records = records;
   },
   [types.CONTACT_SEARCH_SET](state, records) {
-    state.contactRecords = records;
+    state.contactRecords = [...state.contactRecords, ...records];
   },
   [types.CONVERSATION_SEARCH_SET](state, records) {
-    state.conversationRecords = records;
+    state.conversationRecords = [...state.conversationRecords, ...records];
   },
   [types.MESSAGE_SEARCH_SET](state, records) {
-    state.messageRecords = records;
+    state.messageRecords = [...state.messageRecords, ...records];
   },
   [types.SEARCH_CONVERSATIONS_SET_UI_FLAG](state, uiFlags) {
     state.uiFlags = { ...state.uiFlags, ...uiFlags };
@@ -146,6 +141,11 @@ export const mutations = {
   [types.MESSAGE_SEARCH_SET_UI_FLAG](state, uiFlags) {
     state.uiFlags.message = { ...state.uiFlags.message, ...uiFlags };
   },
+  [types.CLEAR_SEARCH_RESULTS](state) {
+    state.contactRecords = [];
+    state.conversationRecords = [];
+    state.messageRecords = [];
+  },
 };
 
 export default {

app/javascript/dashboard/store/modules/reports.js

@@ -4,10 +4,8 @@ import Report from '../../api/reports';
 import { downloadCsvFile, generateFileName } from '../../helper/downloadHelper';
 import AnalyticsHelper from '../../helper/AnalyticsHelper';
 import { REPORTS_EVENTS } from '../../helper/AnalyticsHelper/events';
-import {
+import { clampDataBetweenTimeline } from 'shared/helpers/ReportsDataHelper';
-  reconcileHeatmapData,
+import liveReports from '../../api/liveReports';
-  clampDataBetweenTimeline,
-} from 'shared/helpers/ReportsDataHelper';
 
 const state = {
   fetchingStatus: false,
@@ -57,10 +55,12 @@ const state = {
       isFetchingAccountConversationMetric: false,
       isFetchingAccountConversationsHeatmap: false,
       isFetchingAgentConversationMetric: false,
+      isFetchingTeamConversationMetric: false,
     },
     accountConversationMetric: {},
     accountConversationHeatmap: [],
     agentConversationMetric: [],
+    teamConversationMetric: [],
   },
 };
 
@@ -83,6 +83,9 @@ const getters = {
   getAgentConversationMetric(_state) {
     return _state.overview.agentConversationMetric;
   },
+  getTeamConversationMetric(_state) {
+    return _state.overview.teamConversationMetric;
+  },
   getOverviewUIFlags($state) {
     return $state.overview.uiFlags;
   },
@@ -114,11 +117,6 @@ export const actions = {
       let { data } = heatmapData;
       data = clampDataBetweenTimeline(data, reportObj.from, reportObj.to);
 
-      data = reconcileHeatmapData(
-        data,
-        state.overview.accountConversationHeatmap
-      );
-
       commit(types.default.SET_HEATMAP_DATA, data);
       commit(types.default.TOGGLE_HEATMAP_LOADING, false);
     });
@@ -153,9 +151,10 @@ export const actions = {
         commit(types.default.TOGGLE_ACCOUNT_REPORT_LOADING, false);
       });
   },
-  fetchAccountConversationMetric({ commit }, reportObj) {
+  fetchAccountConversationMetric({ commit }, params = {}) {
     commit(types.default.TOGGLE_ACCOUNT_CONVERSATION_METRIC_LOADING, true);
-    Report.getConversationMetric(reportObj.type)
+    liveReports
+      .getConversationMetric(params)
       .then(accountConversationMetric => {
         commit(
           types.default.SET_ACCOUNT_CONVERSATION_METRIC,
@@ -167,9 +166,10 @@ export const actions = {
         commit(types.default.TOGGLE_ACCOUNT_CONVERSATION_METRIC_LOADING, false);
       });
   },
-  fetchAgentConversationMetric({ commit }, reportObj) {
+  fetchAgentConversationMetric({ commit }) {
     commit(types.default.TOGGLE_AGENT_CONVERSATION_METRIC_LOADING, true);
-    Report.getConversationMetric(reportObj.type, reportObj.page)
+    liveReports
+      .getGroupedConversations({ groupBy: 'assignee_id' })
       .then(agentConversationMetric => {
         commit(
           types.default.SET_AGENT_CONVERSATION_METRIC,
@@ -181,6 +181,18 @@ export const actions = {
         commit(types.default.TOGGLE_AGENT_CONVERSATION_METRIC_LOADING, false);
       });
   },
+  fetchTeamConversationMetric({ commit }) {
+    commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, true);
+    liveReports
+      .getGroupedConversations({ groupBy: 'team_id' })
+      .then(teamMetric => {
+        commit(types.default.SET_TEAM_CONVERSATION_METRIC, teamMetric.data);
+        commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, false);
+      })
+      .catch(() => {
+        commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, false);
+      });
+  },
   downloadAgentReports(_, reportObj) {
     return Report.getAgentReports(reportObj)
       .then(response => {
@@ -234,7 +246,7 @@ export const actions = {
       });
   },
   downloadAccountConversationHeatmap(_, reportObj) {
-    Report.getConversationTrafficCSV()
+    Report.getConversationTrafficCSV({ daysBefore: reportObj.daysBefore })
       .then(response => {
         downloadCsvFile(
           generateFileName({
@@ -286,6 +298,12 @@ const mutations = {
   [types.default.TOGGLE_AGENT_CONVERSATION_METRIC_LOADING](_state, flag) {
     _state.overview.uiFlags.isFetchingAgentConversationMetric = flag;
   },
+  [types.default.SET_TEAM_CONVERSATION_METRIC](_state, metricData) {
+    _state.overview.teamConversationMetric = metricData;
+  },
+  [types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING](_state, flag) {
+    _state.overview.uiFlags.isFetchingTeamConversationMetric = flag;
+  },
 };
 
 export default {

app/javascript/dashboard/store/modules/specs/conversationSearch/actions.spec.js

@@ -1,11 +1,19 @@
 import { actions } from '../../conversationSearch';
 import types from '../../../mutation-types';
 import axios from 'axios';
+
 const commit = vi.fn();
+const dispatch = vi.fn();
 global.axios = axios;
 vi.mock('axios');
 
 describe('#actions', () => {
+  beforeEach(() => {
+    commit.mockClear();
+    dispatch.mockClear();
+    axios.get.mockClear();
+  });
+
   describe('#get', () => {
     it('sends correct actions if no query param is provided', () => {
       actions.get({ commit }, { q: '' });
@@ -41,4 +49,111 @@ describe('#actions', () => {
       ]);
     });
   });
+
+  describe('#fullSearch', () => {
+    it('should not dispatch any actions if no query provided', async () => {
+      await actions.fullSearch({ commit, dispatch }, { q: '' });
+      expect(dispatch).not.toHaveBeenCalled();
+    });
+
+    it('should dispatch all search actions and set UI flags correctly', async () => {
+      await actions.fullSearch({ commit, dispatch }, { q: 'test' });
+
+      expect(commit.mock.calls).toEqual([
+        [
+          types.FULL_SEARCH_SET_UI_FLAG,
+          { isFetching: true, isSearchCompleted: false },
+        ],
+        [
+          types.FULL_SEARCH_SET_UI_FLAG,
+          { isFetching: false, isSearchCompleted: true },
+        ],
+      ]);
+
+      expect(dispatch).toHaveBeenCalledWith('contactSearch', { q: 'test' });
+      expect(dispatch).toHaveBeenCalledWith('conversationSearch', {
+        q: 'test',
+      });
+      expect(dispatch).toHaveBeenCalledWith('messageSearch', { q: 'test' });
+    });
+  });
+
+  describe('#contactSearch', () => {
+    it('should handle successful contact search', async () => {
+      axios.get.mockResolvedValue({
+        data: { payload: { contacts: [{ id: 1 }] } },
+      });
+
+      await actions.contactSearch({ commit }, { q: 'test', page: 1 });
+      expect(commit.mock.calls).toEqual([
+        [types.CONTACT_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.CONTACT_SEARCH_SET, [{ id: 1 }]],
+        [types.CONTACT_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+
+    it('should handle failed contact search', async () => {
+      axios.get.mockRejectedValue({});
+      await actions.contactSearch({ commit }, { q: 'test' });
+      expect(commit.mock.calls).toEqual([
+        [types.CONTACT_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.CONTACT_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+  });
+
+  describe('#conversationSearch', () => {
+    it('should handle successful conversation search', async () => {
+      axios.get.mockResolvedValue({
+        data: { payload: { conversations: [{ id: 1 }] } },
+      });
+
+      await actions.conversationSearch({ commit }, { q: 'test', page: 1 });
+      expect(commit.mock.calls).toEqual([
+        [types.CONVERSATION_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.CONVERSATION_SEARCH_SET, [{ id: 1 }]],
+        [types.CONVERSATION_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+
+    it('should handle failed conversation search', async () => {
+      axios.get.mockRejectedValue({});
+      await actions.conversationSearch({ commit }, { q: 'test' });
+      expect(commit.mock.calls).toEqual([
+        [types.CONVERSATION_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.CONVERSATION_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+  });
+
+  describe('#messageSearch', () => {
+    it('should handle successful message search', async () => {
+      axios.get.mockResolvedValue({
+        data: { payload: { messages: [{ id: 1 }] } },
+      });
+
+      await actions.messageSearch({ commit }, { q: 'test', page: 1 });
+      expect(commit.mock.calls).toEqual([
+        [types.MESSAGE_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.MESSAGE_SEARCH_SET, [{ id: 1 }]],
+        [types.MESSAGE_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+
+    it('should handle failed message search', async () => {
+      axios.get.mockRejectedValue({});
+      await actions.messageSearch({ commit }, { q: 'test' });
+      expect(commit.mock.calls).toEqual([
+        [types.MESSAGE_SEARCH_SET_UI_FLAG, { isFetching: true }],
+        [types.MESSAGE_SEARCH_SET_UI_FLAG, { isFetching: false }],
+      ]);
+    });
+  });
+
+  describe('#clearSearchResults', () => {
+    it('should commit clear search results mutation', () => {
+      actions.clearSearchResults({ commit });
+      expect(commit).toHaveBeenCalledWith(types.CLEAR_SEARCH_RESULTS);
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/conversationSearch/getters.spec.js

@@ -10,10 +10,49 @@ describe('#getters', () => {
     ]);
   });
 
+  it('getContactRecords', () => {
+    const state = {
+      contactRecords: [{ id: 1, name: 'Contact 1' }],
+    };
+    expect(getters.getContactRecords(state)).toEqual([
+      { id: 1, name: 'Contact 1' },
+    ]);
+  });
+
+  it('getConversationRecords', () => {
+    const state = {
+      conversationRecords: [{ id: 1, title: 'Conversation 1' }],
+    };
+    expect(getters.getConversationRecords(state)).toEqual([
+      { id: 1, title: 'Conversation 1' },
+    ]);
+  });
+
+  it('getMessageRecords', () => {
+    const state = {
+      messageRecords: [{ id: 1, content: 'Message 1' }],
+    };
+    expect(getters.getMessageRecords(state)).toEqual([
+      { id: 1, content: 'Message 1' },
+    ]);
+  });
+
   it('getUIFlags', () => {
     const state = {
-      uiFlags: { isFetching: false },
+      uiFlags: {
+        isFetching: false,
+        isSearchCompleted: true,
+        contact: { isFetching: true },
+        message: { isFetching: false },
+        conversation: { isFetching: false },
+      },
     };
-    expect(getters.getUIFlags(state)).toEqual({ isFetching: false });
+    expect(getters.getUIFlags(state)).toEqual({
+      isFetching: false,
+      isSearchCompleted: true,
+      contact: { isFetching: true },
+      message: { isFetching: false },
+      conversation: { isFetching: false },
+    });
   });
 });

app/javascript/dashboard/store/modules/specs/conversationSearch/mutations.spec.js

@@ -10,7 +10,7 @@ describe('#mutations', () => {
     });
   });
 
-  describe('#SEARCH_CONVERSATIONS_SET', () => {
+  describe('#SEARCH_CONVERSATIONS_SET_UI_FLAG', () => {
     it('set uiFlags correctly', () => {
       const state = { uiFlags: { isFetching: true } };
       mutations[types.SEARCH_CONVERSATIONS_SET_UI_FLAG](state, {
@@ -19,4 +19,99 @@ describe('#mutations', () => {
       expect(state.uiFlags).toEqual({ isFetching: false });
     });
   });
+
+  describe('#CONTACT_SEARCH_SET', () => {
+    it('should append new contact records to existing ones', () => {
+      const state = { contactRecords: [{ id: 1 }] };
+      mutations[types.CONTACT_SEARCH_SET](state, [{ id: 2 }]);
+      expect(state.contactRecords).toEqual([{ id: 1 }, { id: 2 }]);
+    });
+  });
+
+  describe('#CONVERSATION_SEARCH_SET', () => {
+    it('should append new conversation records to existing ones', () => {
+      const state = { conversationRecords: [{ id: 1 }] };
+      mutations[types.CONVERSATION_SEARCH_SET](state, [{ id: 2 }]);
+      expect(state.conversationRecords).toEqual([{ id: 1 }, { id: 2 }]);
+    });
+  });
+
+  describe('#MESSAGE_SEARCH_SET', () => {
+    it('should append new message records to existing ones', () => {
+      const state = { messageRecords: [{ id: 1 }] };
+      mutations[types.MESSAGE_SEARCH_SET](state, [{ id: 2 }]);
+      expect(state.messageRecords).toEqual([{ id: 1 }, { id: 2 }]);
+    });
+  });
+
+  describe('#FULL_SEARCH_SET_UI_FLAG', () => {
+    it('set full search UI flags correctly', () => {
+      const state = {
+        uiFlags: {
+          isFetching: true,
+          isSearchCompleted: false,
+        },
+      };
+      mutations[types.FULL_SEARCH_SET_UI_FLAG](state, {
+        isFetching: false,
+        isSearchCompleted: true,
+      });
+      expect(state.uiFlags).toEqual({
+        isFetching: false,
+        isSearchCompleted: true,
+      });
+    });
+  });
+
+  describe('#CONTACT_SEARCH_SET_UI_FLAG', () => {
+    it('set contact search UI flags correctly', () => {
+      const state = {
+        uiFlags: {
+          contact: { isFetching: true },
+        },
+      };
+      mutations[types.CONTACT_SEARCH_SET_UI_FLAG](state, { isFetching: false });
+      expect(state.uiFlags.contact).toEqual({ isFetching: false });
+    });
+  });
+
+  describe('#CONVERSATION_SEARCH_SET_UI_FLAG', () => {
+    it('set conversation search UI flags correctly', () => {
+      const state = {
+        uiFlags: {
+          conversation: { isFetching: true },
+        },
+      };
+      mutations[types.CONVERSATION_SEARCH_SET_UI_FLAG](state, {
+        isFetching: false,
+      });
+      expect(state.uiFlags.conversation).toEqual({ isFetching: false });
+    });
+  });
+
+  describe('#MESSAGE_SEARCH_SET_UI_FLAG', () => {
+    it('set message search UI flags correctly', () => {
+      const state = {
+        uiFlags: {
+          message: { isFetching: true },
+        },
+      };
+      mutations[types.MESSAGE_SEARCH_SET_UI_FLAG](state, { isFetching: false });
+      expect(state.uiFlags.message).toEqual({ isFetching: false });
+    });
+  });
+
+  describe('#CLEAR_SEARCH_RESULTS', () => {
+    it('should clear all search records', () => {
+      const state = {
+        contactRecords: [{ id: 1 }],
+        conversationRecords: [{ id: 1 }],
+        messageRecords: [{ id: 1 }],
+      };
+      mutations[types.CLEAR_SEARCH_RESULTS](state);
+      expect(state.contactRecords).toEqual([]);
+      expect(state.conversationRecords).toEqual([]);
+      expect(state.messageRecords).toEqual([]);
+    });
+  });
 });

app/javascript/dashboard/store/mutation-types.js

@@ -311,6 +311,7 @@ export default {
   CONVERSATION_SEARCH_SET: 'CONVERSATION_SEARCH_SET',
   CONVERSATION_SEARCH_SET_UI_FLAG: 'CONVERSATION_SEARCH_SET_UI_FLAG',
   MESSAGE_SEARCH_SET: 'MESSAGE_SEARCH_SET',
+  CLEAR_SEARCH_RESULTS: 'CLEAR_SEARCH_RESULTS',
   MESSAGE_SEARCH_SET_UI_FLAG: 'MESSAGE_SEARCH_SET_UI_FLAG',
   FULL_SEARCH_SET_UI_FLAG: 'FULL_SEARCH_SET_UI_FLAG',
   SET_CONVERSATION_PARTICIPANTS_UI_FLAG:
@@ -334,4 +335,8 @@ export default {
   SET_SLA_REPORTS: 'SET_SLA_REPORTS',
   SET_SLA_REPORTS_METRICS: 'SET_SLA_REPORTS_METRICS',
   SET_SLA_REPORTS_META: 'SET_SLA_REPORTS_META',
+
+  SET_TEAM_CONVERSATION_METRIC: 'SET_TEAM_CONVERSATION_METRIC',
+  TOGGLE_TEAM_CONVERSATION_METRIC_LOADING:
+    'TOGGLE_TEAM_CONVERSATION_METRIC_LOADING',
 };

app/services/search_service.rb

@@ -30,7 +30,8 @@ class SearchService
                                     .where("cast(conversations.display_id as text) ILIKE :search OR contacts.name ILIKE :search OR contacts.email
                             ILIKE :search OR contacts.phone_number ILIKE :search OR contacts.identifier ILIKE :search", search: "%#{search_query}%")
                                     .order('conversations.created_at DESC')
-                                    .limit(10)
+                                    .page(params[:page])
+                                    .per(15)
   end
 
   def filter_messages
@@ -38,13 +39,14 @@ class SearchService
                                .where('messages.content ILIKE :search', search: "%#{search_query}%")
                                .where('created_at >= ?', 3.months.ago)
                                .reorder('created_at DESC')
-                               .limit(10)
+                               .page(params[:page])
+                               .per(15)
   end
 
   def filter_contacts
     @contacts = current_account.contacts.where(
       "name ILIKE :search OR email ILIKE :search OR phone_number
       ILIKE :search OR identifier ILIKE :search", search: "%#{search_query}%"
-    ).resolved_contacts.order_on_last_activity_at('desc').limit(10)
+    ).resolved_contacts.order_on_last_activity_at('desc').page(params[:page]).per(15)
   end
 end

app/services/telegram/update_message_service.rb

@@ -28,6 +28,12 @@ class Telegram::UpdateMessageService
   end
 
   def update_message
-    @message.update!(content: params[:edited_message][:text])
+    edited_message = params[:edited_message]
+
+    if edited_message[:text].present?
+      @message.update!(content: edited_message[:text])
+    elsif edited_message[:caption].present?
+      @message.update!(content: edited_message[:caption])
+    end
   end
 end

app/views/api/v2/accounts/reports/agents.csv.erb

@@ -1,4 +1,4 @@
-<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
 
 <% headers = [
     I18n.t('reports.agent_csv.agent_name'),
@@ -9,7 +9,7 @@
     I18n.t('reports.agent_csv.resolution_count')
   ]
 %>
-<%= CSVSafe.generate_line headers -%>
+<%= CSV.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>

app/views/api/v2/accounts/reports/conversation_traffic.erb

@@ -1,5 +1,5 @@
 <%= CSV.generate_line [I18n.t('reports.conversation_traffic_csv.timezone'), @timezone] %>
 
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>

app/views/api/v2/accounts/reports/inboxes.csv.erb

@@ -1,4 +1,4 @@
-<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
 
 <% headers = [
     I18n.t('reports.inbox_csv.inbox_name'),
@@ -8,7 +8,7 @@
     I18n.t('reports.inbox_csv.avg_resolution_time')
   ]
 %>
-<%= CSVSafe.generate_line headers -%>
+<%= CSV.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>

app/views/api/v2/accounts/reports/labels.csv.erb

@@ -1,4 +1,4 @@
-<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
 
 <% headers = [
     I18n.t('reports.label_csv.label_title'),
@@ -7,7 +7,7 @@
     I18n.t('reports.label_csv.avg_resolution_time')
   ]
 %>
-<%= CSVSafe.generate_line headers -%>
+<%= CSV.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>

app/views/api/v2/accounts/reports/teams.csv.erb

@@ -1,4 +1,4 @@
-<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
 
 <% headers = [
     I18n.t('reports.team_csv.team_name'),
@@ -9,7 +9,7 @@
     I18n.t('reports.team_csv.resolution_count')
   ]
 %>
-<%= CSVSafe.generate_line headers -%>
+<%= CSV.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>

config/routes.rb

@@ -336,6 +336,12 @@ Rails.application.routes.draw do
               get :bot_metrics
             end
           end
+          resources :live_reports, only: [] do
+            collection do
+              get :conversation_metrics
+              get :grouped_conversation_metrics
+            end
+          end
         end
       end
     end

deployment/setup_20.04.sh

@@ -177,7 +177,7 @@ function install_dependencies() {
   echo "deb [signed-by=/usr/share/keyrings/redis-archive-keyring.gpg] https://packages.redis.io/deb $(lsb_release -cs) main" | sudo tee /etc/apt/sources.list.d/redis.list
   mkdir -p /etc/apt/keyrings
   curl -fsSL https://deb.nodesource.com/gpgkey/nodesource-repo.gpg.key | sudo gpg --dearmor -o /etc/apt/keyrings/nodesource.gpg
-  NODE_MAJOR=20
+  NODE_MAJOR=23
   echo "deb [signed-by=/etc/apt/keyrings/nodesource.gpg] https://deb.nodesource.com/node_$NODE_MAJOR.x nodistro main" | sudo tee /etc/apt/sources.list.d/nodesource.list
   echo "deb http://apt.postgresql.org/pub/repos/apt/ $(lsb_release -cs)-pgdg 16" > /etc/apt/sources.list.d/pgdg.list
   wget --quiet -O - https://www.postgresql.org/media/keys/ACCC4CF8.asc | sudo apt-key add -
@@ -779,15 +779,15 @@ function upgrade_node() {
   # Parse major version number
   major_version=$(echo "$current_version" | cut -d. -f1)
 
-  if [ "$major_version" -ge 20 ]; then
+  if [ "$major_version" -ge 23 ]; then
-    echo "Node.js is already version $current_version (>= 20.x). Skipping Node.js upgrade."
+    echo "Node.js is already version $current_version (>= 23.x). Skipping Node.js upgrade."
     return
   fi
 
-  echo "Upgrading Node.js version to v20.x"
+  echo "Upgrading Node.js version to v23.x"
   mkdir -p /etc/apt/keyrings
   curl -fsSL https://deb.nodesource.com/gpgkey/nodesource-repo.gpg.key | sudo gpg --dearmor -o /etc/apt/keyrings/nodesource.gpg
-  NODE_MAJOR=20
+  NODE_MAJOR=23
   echo "deb [signed-by=/etc/apt/keyrings/nodesource.gpg] https://deb.nodesource.com/node_$NODE_MAJOR.x nodistro main" | sudo tee /etc/apt/sources.list.d/nodesource.list
 
   apt-get update

docker/Dockerfile

@@ -1,6 +1,12 @@
 # pre-build stage
+FROM node:23-alpine as node
 FROM ruby:3.3.3-alpine3.19 AS pre-builder
 
+ARG NODE_VERSION="23.7.0"
+ARG PNPM_VERSION="10.2.0"
+ENV NODE_VERSION=${NODE_VERSION}
+ENV PNPM_VERSION=${PNPM_VERSION}
+
 # ARG default to production settings
 # For development docker-compose file overrides ARGS
 ARG BUNDLE_WITHOUT="development:test"
@@ -25,18 +31,24 @@ RUN apk update && apk add --no-cache \
   tzdata \
   postgresql-dev \
   postgresql-client \
-  nodejs=20.15.1-r0 \
   git \
+  curl \
+  xz \
   && mkdir -p /var/app \
   && gem install bundler
 
-# Install pnpm and configure environment
+COPY --from=node /usr/local/bin/node /usr/local/bin/
-RUN wget -qO- https://get.pnpm.io/install.sh | ENV="$HOME/.shrc" SHELL="$(which sh)" sh - \
+COPY --from=node /usr/local/lib/node_modules /usr/local/lib/node_modules
-    && echo 'export PNPM_HOME="/root/.local/share/pnpm"' >> /root/.shrc \
+RUN ln -s /usr/local/lib/node_modules/npm/bin/npm-cli.js /usr/local/bin/npm \
-    && echo 'export PATH="$PNPM_HOME:$PATH"' >> /root/.shrc \
+  && ln -s /usr/local/lib/node_modules/npm/bin/npx-cli.js /usr/local/bin/npx
-    && export PNPM_HOME="/root/.local/share/pnpm" \
+
-    && export PATH="$PNPM_HOME:$PATH" \
+RUN npm install -g pnpm@${PNPM_VERSION}
-    && pnpm --version
+
+RUN echo 'export PNPM_HOME="/root/.local/share/pnpm"' >> /root/.shrc \
+  && echo 'export PATH="$PNPM_HOME:$PATH"' >> /root/.shrc \
+  && export PNPM_HOME="/root/.local/share/pnpm" \
+  && export PATH="$PNPM_HOME:$PATH" \
+  && pnpm --version
 
 # Persist the environment variables in Docker
 ENV PNPM_HOME="/root/.local/share/pnpm"
@@ -86,6 +98,10 @@ RUN rm -rf /gems/ruby/3.3.0/cache/*.gem \
 # final build stage
 FROM ruby:3.3.3-alpine3.19
 
+ARG NODE_VERSION="23.7.0"
+ARG PNPM_VERSION="10.2.0"
+ENV NODE_VERSION=${NODE_VERSION}
+ENV PNPM_VERSION=${PNPM_VERSION}
 
 ARG BUNDLE_WITHOUT="development:test"
 ENV BUNDLE_WITHOUT ${BUNDLE_WITHOUT}
@@ -114,11 +130,14 @@ RUN apk update && apk add --no-cache \
   vips \
   && gem install bundler
 
+COPY --from=node /usr/local/bin/node /usr/local/bin/
+COPY --from=node /usr/local/lib/node_modules /usr/local/lib/node_modules
+
 RUN if [ "$RAILS_ENV" != "production" ]; then \
-  apk add --no-cache nodejs=20.15.1-r0; \
+  apk add --no-cache curl \
-  # Install pnpm and configure environment
+  && ln -s /usr/local/lib/node_modules/npm/bin/npm-cli.js /usr/local/bin/npm \
-  wget -qO- https://get.pnpm.io/install.sh | ENV="$HOME/.shrc" SHELL="$(which sh)" sh - \
+  && ln -s /usr/local/lib/node_modules/npm/bin/npx-cli.js /usr/local/bin/npx \
-  && source /root/.shrc \
+  && npm install -g pnpm@${PNPM_VERSION} \
   && pnpm --version; \
   fi
 

enterprise/app/jobs/enterprise/account/conversations_resolution_scheduler_job.rb

@@ -9,7 +9,13 @@ module Enterprise::Account::ConversationsResolutionSchedulerJob
 
   def resolve_captain_conversations
     CaptainInbox.all.find_each(batch_size: 100) do |captain_inbox|
-      Captain::InboxPendingConversationsResolutionJob.perform_later(captain_inbox.inbox)
+      inbox = captain_inbox.inbox
+
+      next if inbox.email?
+
+      Captain::InboxPendingConversationsResolutionJob.perform_later(
+        inbox
+      )
     end
   end
 end

enterprise/app/services/captain/llm/conversation_faq_service.rb

@@ -8,7 +8,11 @@ class Captain::Llm::ConversationFaqService < Captain::Llm::BaseOpenAiService
     @content = conversation.to_llm_text
   end
 
+  # Generates and deduplicates FAQs from conversation content
+  # Skips processing if there was no human interaction
   def generate_and_deduplicate
+    return [] if no_human_interaction?
+
     new_faqs = generate
     return [] if new_faqs.empty?
 
@@ -21,6 +25,10 @@ class Captain::Llm::ConversationFaqService < Captain::Llm::BaseOpenAiService
 
   attr_reader :content, :conversation, :assistant
 
+  def no_human_interaction?
+    conversation.first_reply_created_at.nil?
+  end
+
   def find_and_separate_duplicates(faqs)
     duplicate_faqs = []
     unique_faqs = []

package.json

@@ -111,7 +111,7 @@
     "@iconify-json/ri": "^1.2.3",
     "@iconify-json/teenyicons": "^1.2.1",
     "@size-limit/file": "^8.2.4",
-    "@vitest/coverage-v8": "2.0.1",
+    "@vitest/coverage-v8": "3.0.5",
     "@vue/test-utils": "^2.4.6",
     "autoprefixer": "^10.4.20",
     "eslint": "^8.57.0",
@@ -134,13 +134,13 @@
     "prosemirror-model": "^1.22.3",
     "size-limit": "^8.2.4",
     "tailwindcss": "^3.4.13",
-    "vite": "^5.4.8",
+    "vite": "^5.4.12",
     "vite-plugin-ruby": "^5.0.0",
-    "vitest": "2.0.1"
+    "vitest": "3.0.5"
   },
   "engines": {
-    "node": "20.x",
+    "node": "23.x",
-    "pnpm": "9.x"
+    "pnpm": "10.x"
   },
   "husky": {
     "hooks": {
@@ -150,8 +150,8 @@
   "pnpm": {
     "overrides": {
       "vite-node": "2.0.1",
-      "vite": "5.4.8",
+      "vite": "5.4.12",
-      "vitest": "2.0.1"
+      "vitest": "3.0.5"
     }
   },
   "lint-staged": {
@@ -162,5 +162,6 @@
     "*.scss": [
       "scss-lint"
     ]
-  }
+  },
+  "packageManager": "pnpm@10.2.0+sha512.0d27364e0139c6aadeed65ada153135e0ca96c8da42123bd50047f961339dc7a758fc2e944b428f52be570d1bd3372455c1c65fa2e7aa0bfbf931190f9552001"
 }

spec/controllers/api/v1/accounts/contacts_controller_spec.rb

@@ -91,16 +91,15 @@ RSpec.describe 'Contacts API', type: :request do
       end
 
       it 'returns all contacts with country name desc order with null values at last' do
+        contact_from_albania = create(:contact, :with_email, account: account, additional_attributes: { country_code: 'AL', country: 'Albania' })
         get "/api/v1/accounts/#{account.id}/contacts?include_contact_inboxes=false&sort=country",
             headers: admin.create_new_auth_token,
             as: :json
 
         expect(response).to have_http_status(:success)
         response_body = response.parsed_body
-        # TODO: this spec has been flaky for a while, so adding a debug statement to see the response
+        expect(response_body['payload'].first['email']).to eq(contact_from_albania.email)
-        Rails.logger.info(response_body)
+        expect(response_body['payload'].first['id']).to eq(contact_from_albania.id)
-        expect(response_body['payload'].first['email']).to eq(contact.email)
-        expect(response_body['payload'].first['id']).to eq(contact.id)
         expect(response_body['payload'].last['email']).to eq(contact_4.email)
       end
 

spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb

@@ -1,29 +1,44 @@
 require 'rails_helper'
 
 RSpec.describe Account::ConversationsResolutionSchedulerJob, type: :job do
-  let!(:account_with_bot) { create(:account) }
   let(:account) { create(:account) }
-  let(:assistant) { create(:captain_assistant, account: account_with_bot) }
+  let(:assistant) { create(:captain_assistant, account: account) }
-
-  let!(:account_without_bot) { create(:account) }
-  let!(:inbox_with_bot) { create(:inbox, account: account_with_bot) }
-  let!(:inbox_without_bot) { create(:inbox, account: account_without_bot) }
 
   describe '#perform - captain resolutions' do
-    before do
+    context 'when handling different inbox types' do
-      create(:captain_inbox, captain_assistant: assistant, inbox: inbox_with_bot)
+      let!(:regular_inbox) { create(:inbox, account: account) }
+      let!(:email_inbox) { create(:inbox, :with_email, account: account) }
+
+      before do
+        create(:captain_inbox, captain_assistant: assistant, inbox: regular_inbox)
+        create(:captain_inbox, captain_assistant: assistant, inbox: email_inbox)
+      end
+
+      it 'enqueues resolution jobs only for non-email inboxes with captain enabled' do
+        expect do
+          described_class.perform_now
+        end.to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob)
+          .with(regular_inbox)
+          .exactly(:once)
+      end
+
+      it 'does not enqueue resolution jobs for email inboxes even with captain enabled' do
+        expect do
+          described_class.perform_now
+        end.not_to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob)
+          .with(email_inbox)
+      end
     end
 
-    it 'enqueues resolution jobs only for inboxes with captain enabled' do
+    context 'when inbox has no captain enabled' do
-      expect do
+      let!(:inbox_without_captain) { create(:inbox, account: create(:account)) }
-        described_class.perform_now
-      end.to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob).with(inbox_with_bot).and have_enqueued_job.exactly(:once)
-    end
 
-    it 'does not enqueue resolution jobs for inboxes without captain enabled' do
+      it 'does not enqueue resolution jobs' do
-      expect do
+        expect do
-        described_class.perform_now
+          described_class.perform_now
-      end.not_to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob).with(inbox_without_bot)
+        end.not_to have_enqueued_job(Captain::InboxPendingConversationsResolutionJob)
+          .with(inbox_without_captain)
+      end
     end
   end
 end

spec/enterprise/services/captain/llm/conversation_faq_service_spec.rb

@@ -2,7 +2,7 @@ require 'rails_helper'
 
 RSpec.describe Captain::Llm::ConversationFaqService do
   let(:captain_assistant) { create(:captain_assistant) }
-  let(:conversation) { create(:conversation) }
+  let(:conversation) { create(:conversation, first_reply_created_at: Time.zone.now) }
   let(:service) { described_class.new(captain_assistant, conversation) }
   let(:client) { instance_double(OpenAI::Client) }
   let(:embedding_service) { instance_double(Captain::Llm::EmbeddingService) }
@@ -57,6 +57,14 @@ RSpec.describe Captain::Llm::ConversationFaqService do
       end
     end
 
+    context 'without human interaction' do
+      let(:conversation) { create(:conversation) }
+
+      it 'returns an empty array without generating FAQs' do
+        expect(service.generate_and_deduplicate).to eq([])
+      end
+    end
+
     context 'when finding duplicates' do
       let(:existing_response) do
         create(:captain_assistant_response, assistant: captain_assistant, question: 'Similar question', answer: 'Similar answer')

spec/factories/inboxes.rb

@@ -9,5 +9,10 @@ FactoryBot.define do
     after(:create) do |inbox|
       inbox.channel.save!
     end
+
+    trait :with_email do
+      channel { FactoryBot.build(:channel_email, account: account) }
+      name { 'Email Inbox' }
+    end
   end
 end

spec/services/telegram/update_message_service_spec.rb

@@ -2,41 +2,57 @@ require 'rails_helper'
 
 describe Telegram::UpdateMessageService do
   let!(:telegram_channel) { create(:channel_telegram) }
-  let!(:update_params) do
+  let(:common_message_params) do
     {
-      'update_id': 2_323_484,
+      'from': {
-      'edited_message': {
+        'id': 123,
+        'username': 'sojan'
+      },
+      'chat': {
+        'id': 789,
+        'type': 'private'
+      },
+      'date': Time.now.to_i,
+      'edit_date': Time.now.to_i
+    }
+  end
+
+  let(:text_update_params) do
+    {
+      'update_id': 1,
+      'edited_message': common_message_params.merge(
         'message_id': 48,
-        'from': {
-          'id': 512_313_123_171_248,
-          'is_bot': false,
-          'first_name': 'Sojan',
-          'last_name': 'Jose',
-          'username': 'sojan'
-        },
-        'chat': {
-          'id': 517_123_213_211_248,
-          'first_name': 'Sojan',
-          'last_name': 'Jose',
-          'username': 'sojan',
-          'type': 'private'
-        },
-        'date': 1_680_088_034,
-        'edit_date': 1_680_088_056,
         'text': 'updated message'
-      }
+      )
+    }
+  end
+
+  let(:caption_update_params) do
+    {
+      'update_id': 2,
+      'edited_message': common_message_params.merge(
+        'message_id': 49,
+        'caption': 'updated caption'
+      )
     }
   end
 
   describe '#perform' do
     context 'when valid update message params' do
-      it 'updates the appropriate message' do
+      let(:contact_inbox) { create(:contact_inbox, inbox: telegram_channel.inbox, source_id: common_message_params[:chat][:id]) }
-        contact_inbox = create(:contact_inbox, inbox: telegram_channel.inbox, source_id: update_params[:edited_message][:chat][:id])
+      let(:conversation) { create(:conversation, contact_inbox: contact_inbox) }
-        conversation = create(:conversation, contact_inbox: contact_inbox)
+
-        message = create(:message, conversation: conversation, source_id: update_params[:edited_message][:message_id])
+      it 'updates the message text when text is present' do
-        described_class.new(inbox: telegram_channel.inbox, params: update_params.with_indifferent_access).perform
+        message = create(:message, conversation: conversation, source_id: text_update_params[:edited_message][:message_id])
+        described_class.new(inbox: telegram_channel.inbox, params: text_update_params.with_indifferent_access).perform
         expect(message.reload.content).to eq('updated message')
       end
+
+      it 'updates the message caption when caption is present' do
+        message = create(:message, conversation: conversation, source_id: caption_update_params[:edited_message][:message_id])
+        described_class.new(inbox: telegram_channel.inbox, params: caption_update_params.with_indifferent_access).perform
+        expect(message.reload.content).to eq('updated caption')
+      end
     end
 
     context 'when invalid update message params' do