Merge branch 'release/4.0.2'

Bump version to 4.0.2
chore: Clean up the feature presentation in super admin (#10949 )
2025-02-21 17:04:31 -08:00 · 2025-02-21 17:04:11 -08:00 · 2025-02-21 17:01:36 -08:00 · 2025-02-21 14:48:31 -08:00 · 2025-02-21 13:50:30 -08:00 · 2025-02-21 13:48:43 -08:00
876 changed files with 27242 additions and 10660 deletions
@@ -19,7 +19,7 @@ jobs:
    steps:
      - checkout
      - node/install:
-          node-version: '20.12'
+          node-version: '23.7'
      - node/install-pnpm
      - node/install-packages:
          pkg-manager: pnpm
@@ -5,30 +5,30 @@
 version: '3'

 services:
-  base: 
+  base:
    build:
      context: ..
      dockerfile: .devcontainer/Dockerfile.base
      args:
-        VARIANT: "ubuntu-22.04"
-        NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.3.3"
+        VARIANT: 'ubuntu-22.04'
+        NODE_VERSION: '23.7.0'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: "1000"
-        USER_GID: "1000"
+        USER_UID: '1000'
+        USER_GID: '1000'
    image: base:latest
-        
+
  app:
    build:
      context: ..
      dockerfile: .devcontainer/Dockerfile
      args:
-        VARIANT: "ubuntu-22.04"
-        NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.3.3"
+        VARIANT: 'ubuntu-22.04'
+        NODE_VERSION: '23.7.0'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: "1000"
-        USER_GID: "1000"
+        USER_UID: '1000'
+        USER_GID: '1000'

    volumes:
      - ..:/workspace:cached
@@ -23,12 +23,10 @@ jobs:
          bundler-cache: true

      - uses: pnpm/action-setup@v4
-        with:
-          version: 9.3.0

      - uses: actions/setup-node@v4
        with:
-          node-version: 20
+          node-version: 23
          cache: 'pnpm'

      - name: Install pnpm dependencies
@@ -0,0 +1,140 @@
+# #
+# # This action will publish Chatwoot EE docker image.
+# # This is set to run against merges to develop, master
+# # and when tags are created.
+# #
+
+name: Publish Chatwoot EE docker images
+
+on:
+  push:
+    branches:
+      - develop
+      - master
+    tags:
+      - v*
+  workflow_dispatch:
+
+env:
+  DOCKER_REPO: chatwoot/chatwoot
+
+jobs:
+  build:
+    strategy:
+      fail-fast: false
+      matrix:
+        include:
+          - platform: linux/amd64
+            runner: ubuntu-latest
+          - platform: linux/arm64
+            runner: ubuntu-22.04-arm
+    runs-on: ${{ matrix.runner }}
+    env:
+      GIT_REF: ${{ github.head_ref || github.ref_name }}
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v4
+
+      - name: Prepare
+        run: |
+          platform=${{ matrix.platform }}
+          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
+
+      - name: Set Chatwoot edition
+        run: |
+          echo -en '\nENV CW_EDITION="ee"' >> docker/Dockerfile
+
+      - name: Set Docker Tags
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            echo "DOCKER_TAG=${DOCKER_REPO}:latest" >> $GITHUB_ENV
+          else
+            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}" >> $GITHUB_ENV
+          fi
+
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v3
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Login to DockerHub
+        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Build and push by digest
+        id: build
+        uses: docker/build-push-action@v6
+        with:
+          context: .
+          file: docker/Dockerfile
+          platforms: ${{ matrix.platform }}
+          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
+          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
+
+      - name: Export digest
+        run: |
+          mkdir -p ${{ runner.temp }}/digests
+          digest="${{ steps.build.outputs.digest }}"
+          touch "${{ runner.temp }}/digests/${digest#sha256:}"
+
+      - name: Upload digest
+        uses: actions/upload-artifact@v4
+        with:
+          name: digests-${{ env.PLATFORM_PAIR }}
+          path: ${{ runner.temp }}/digests/*
+          if-no-files-found: error
+          retention-days: 1
+
+  merge:
+    runs-on: ubuntu-latest
+    needs:
+      - build
+    steps:
+      - name: Download digests
+        uses: actions/download-artifact@v4
+        with:
+          path: ${{ runner.temp }}/digests
+          pattern: digests-*
+          merge-multiple: true
+
+      - name: Login to DockerHub
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Create manifest list and push
+        working-directory: ${{ runner.temp }}/digests
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
+          fi
+          
+          docker buildx imagetools create -t $TAG \
+            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
+
+      - name: Inspect image
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
+          fi
+          
+          docker buildx imagetools inspect $TAG
@@ -38,7 +38,6 @@ jobs:
      - uses: actions/checkout@v4
      - uses: pnpm/action-setup@v4
        with:
-          version: 9
          ref: ${{ github.event.pull_request.head.ref }}
          repository: ${{ github.event.pull_request.head.repo.full_name }}

@@ -48,7 +47,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 20
+          node-version: 23
          cache: 'pnpm'

      - name: Install pnpm dependencies
@@ -19,13 +19,11 @@ jobs:
        with:
          bundler-cache: true # runs 'bundle install' and caches installed gems automatically

-      - uses: pnpm/action-setup@v2
-        with:
-          version: 9.3.0
+      - uses: pnpm/action-setup@v4

      - uses: actions/setup-node@v4
        with:
-          node-version: 20
+          node-version: 23
          cache: 'pnpm'

      - name: pnpm
@@ -39,7 +37,7 @@ jobs:
      - name: setup env
        run: |
          cp .env.example .env
- 
+
      - name: Run asset compile
        run: bundle exec rake assets:precompile
        env:
@@ -47,5 +45,3 @@ jobs:

      - name: Size Check
        run: pnpm run size
-
-
@@ -0,0 +1,40 @@
+name: Test Docker Build
+
+on:
+  pull_request:
+    branches:
+      - develop
+      - master
+  workflow_dispatch:
+
+jobs:
+  test-build:
+    strategy:
+      fail-fast: false
+      matrix:
+        include:
+          - platform: linux/amd64
+            runner: ubuntu-latest
+          - platform: linux/arm64
+            runner: ubuntu-22.04-arm
+    runs-on: ${{ matrix.runner }}
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v4
+
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v3
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Build Docker image
+        uses: docker/build-push-action@v6
+        with:
+          context: .
+          file: docker/Dockerfile
+          platforms: ${{ matrix.platform }}
+          push: false
+          load: false
+          cache-from: type=gha
+          cache-to: type=gha,mode=max
@@ -1,11 +1,11 @@
-# #!/bin/sh
-# . "$(dirname "$0")/_/husky.sh"
+#!/bin/sh
+. "$(dirname "$0")/_/husky.sh"

-# # lint js and vue files
-# npx --no-install lint-staged
+# lint js and vue files
+npx --no-install lint-staged

-# # lint only staged ruby files
-# git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a
+# lint only staged ruby files
+git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a

-# # stage rubocop changes to files
-# git diff --name-only --cached | xargs git add
+# stage rubocop changes to files
+git diff --name-only --cached | xargs git add
@@ -94,7 +94,7 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.2.0'
+gem 'slack-ruby-client', '~> 2.5.1'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
@@ -138,9 +138,7 @@ gem 'procore-sift'
 # parse email
 gem 'email_reply_trimmer'

-# TODO: we might have to fork this gem since 0.3.1 has hard depency on nokogir 1.10.
-# and this gem hasn't been updated for a while.
-gem 'html2text', git: 'https://github.com/chatwoot/html2text_ruby', branch: 'chatwoot'
+gem 'html2text'

 # to calculate working hours
 gem 'working_hours'
@@ -22,14 +22,6 @@ GIT
      devise (>= 4.0.0, < 5.0.0)
      railties (>= 5.0.0, < 8.0.0)

-GIT
-  remote: https://github.com/chatwoot/html2text_ruby
-  revision: cdbdbbbf898d846d0136d69d688a003c6b26074b
-  branch: chatwoot
-  specs:
-    html2text (0.3.1)
-      nokogiri (>= 1.13.6)
-
 GEM
  remote: https://rubygems.org/
  specs:
@@ -186,7 +178,7 @@ GEM
    database_cleaner-core (2.0.1)
    datadog-ci (0.8.3)
      msgpack
-    date (3.3.4)
+    date (3.4.1)
    ddtrace (1.23.2)
      datadog-ci (~> 0.8.1)
      debase-ruby_core_source (= 3.3.1)
@@ -280,7 +272,8 @@ GEM
      googleauth (~> 1.0)
      grpc (~> 1.36)
    geocoder (1.8.1)
-    gli (2.21.1)
+    gli (2.22.2)
+      ostruct
    globalid (1.2.1)
      activesupport (>= 6.1)
    gmail_xoauth (0.4.3)
@@ -361,6 +354,8 @@ GEM
    hana (1.3.7)
    hashdiff (1.1.0)
    hashie (5.0.0)
+    html2text (0.4.0)
+      nokogiri (>= 1.0, < 2.0)
    http (5.1.1)
      addressable (~> 2.8)
      http-cookie (~> 1.0)
@@ -487,7 +482,7 @@ GEM
      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
-    net-imap (0.4.17)
+    net-imap (0.4.19)
      date
      net-protocol
    net-pop (0.1.2)
@@ -503,14 +498,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.3)
-    nokogiri (1.17.1)
+    nokogiri (1.18.3)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.17.1-arm64-darwin)
+    nokogiri (1.18.3-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.17.1-x86_64-darwin)
+    nokogiri (1.18.3-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.17.1-x86_64-linux)
+    nokogiri (1.18.3-x86_64-linux-gnu)
      racc (~> 1.4)
    oauth (1.1.0)
      oauth-tty (~> 1.0, >= 1.0.1)
@@ -543,6 +538,7 @@ GEM
    openssl (3.2.0)
    orm_adapter (0.5.0)
    os (1.1.4)
+    ostruct (0.6.1)
    parallel (1.23.0)
    parser (3.2.2.1)
      ast (~> 2.4.1)
@@ -565,7 +561,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (2.2.10)
+    rack (2.2.11)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -751,12 +747,13 @@ GEM
      json (>= 1.8, < 3)
      simplecov-html (~> 0.10.0)
    simplecov-html (0.10.2)
-    slack-ruby-client (2.2.0)
+    slack-ruby-client (2.5.1)
      faraday (>= 2.0)
      faraday-mashify
      faraday-multipart
      gli
      hashie
+      logger
    snaky_hash (2.0.1)
      hashie
      version_gem (~> 1.1, >= 1.1.1)
@@ -782,7 +779,7 @@ GEM
    time_diff (0.3.0)
      activesupport
      i18n
-    timeout (0.4.1)
+    timeout (0.4.3)
    trailblazer-option (0.1.2)
    twilio-ruby (5.77.0)
      faraday (>= 0.9, < 3.0)
@@ -897,7 +894,7 @@ DEPENDENCIES
  haikunator
  hairtrigger
  hashie
-  html2text!
+  html2text
  image_processing
  jbuilder
  json_refs
@@ -957,7 +954,7 @@ DEPENDENCIES
  sidekiq (>= 7.3.1)
  sidekiq-cron (>= 1.12.0)
  simplecov (= 0.17.1)
-  slack-ruby-client (~> 2.2.0)
+  slack-ruby-client (~> 2.5.1)
  spring
  spring-watcher-listen
  squasher
@@ -1 +1 @@
-3.1.0
+3.2.0
@@ -2,7 +2,7 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
  def index
    @conversations = Current.account.conversations.includes(
      :assignee, :contact, :inbox, :taggings
-    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(id: :desc).limit(20)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(last_activity_at: :desc).limit(20)
  end

  private
@@ -10,7 +10,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
  def create
    authorize @inbox, :create?
    ActiveRecord::Base.transaction do
-      agents_to_be_added_ids.map { |user_id| @inbox.add_member(user_id) }
+      @inbox.add_members(agents_to_be_added_ids)
    end
    fetch_updated_agents
  end
@@ -24,7 +24,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
  def destroy
    authorize @inbox, :destroy?
    ActiveRecord::Base.transaction do
-      params[:user_ids].map { |user_id| @inbox.remove_member(user_id) }
+      @inbox.remove_members(params[:user_ids])
    end
    head :ok
  end
@@ -41,8 +41,8 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
    # the missing ones are the agents which are to be deleted from the inbox
    # the new ones are the agents which are to be added to the inbox
    ActiveRecord::Base.transaction do
-      agents_to_be_added_ids.each { |user_id| @inbox.add_member(user_id) }
-      agents_to_be_removed_ids.each { |user_id| @inbox.remove_member(user_id) }
+      @inbox.add_members(agents_to_be_added_ids)
+      @inbox.remove_members(agents_to_be_removed_ids)
    end
  end

@@ -9,14 +9,14 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll

  def create
    ActiveRecord::Base.transaction do
-      @team_members = members_to_be_added_ids.map { |user_id| @team.add_member(user_id) }
+      @team_members = @team.add_members(members_to_be_added_ids)
    end
  end

  def update
    ActiveRecord::Base.transaction do
-      members_to_be_added_ids.each { |user_id| @team.add_member(user_id) }
-      members_to_be_removed_ids.each { |user_id| @team.remove_member(user_id) }
+      @team.add_members(members_to_be_added_ids)
+      @team.remove_members(members_to_be_removed_ids)
    end
    @team_members = @team.members
    render action: 'create'
@@ -24,7 +24,7 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll

  def destroy
    ActiveRecord::Base.transaction do
-      params[:user_ids].map { |user_id| @team.remove_member(user_id) }
+      @team.remove_members(params[:user_ids])
    end
    head :ok
  end
@@ -7,13 +7,17 @@ class DashboardController < ActionController::Base
  around_action :switch_locale
  before_action :ensure_installation_onboarding, only: [:index]
  before_action :render_hc_if_custom_domain, only: [:index]
-
+  before_action :ensure_html_format
  layout 'vueapp'

  def index; end

  private

+  def ensure_html_format
+    head :not_acceptable unless request.format.html?
+  end
+
  def set_global_config
    @global_config = GlobalConfig.get(
      'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
@@ -32,7 +36,7 @@ class DashboardController < ActionController::Base
      'LOGOUT_REDIRECT_LINK',
      'DISABLE_USER_PROFILE_UPDATE',
      'DEPLOYMENT_ENV',
-      'CSML_EDITOR_HOST'
+      'CSML_EDITOR_HOST', 'INSTALLATION_PRICING_PLAN'
    ).merge(app_config)
  end

@@ -94,7 +94,8 @@ module Api::V2::Accounts::HeatmapHelper
  end

  def since_timestamp(date)
-    (date - 6.days).to_i.to_s
+    number_of_days = params[:days_before].present? ? params[:days_before].to_i.days : 6.days
+    (date - number_of_days).to_i.to_s
  end

  def until_timestamp(date)
@@ -5,8 +5,7 @@ module PortalHelper
  end

  def generate_portal_bg(portal_color, theme)
-    bg_image = theme == 'dark' ? 'hexagon-dark.svg' : 'hexagon-light.svg'
-    "url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+    generate_portal_bg_color(portal_color, theme)
  end

  def generate_gradient_to_bottom(theme)
@@ -6,4 +6,47 @@ module SuperAdmin::AccountFeaturesHelper
  def self.account_premium_features
    account_features.filter { |feature| feature['premium'] }.pluck('name')
  end
+
+  # Returns a hash mapping feature names to their display names
+  def self.feature_display_names
+    account_features.each_with_object({}) do |feature, hash|
+      hash[feature['name']] = feature['display_name']
+    end
+  end
+
+  def self.filter_internal_features(features)
+    return features if GlobalConfig.get_value('DEPLOYMENT_ENV') == 'cloud'
+
+    internal_features = account_features.select { |f| f['chatwoot_internal'] }.pluck('name')
+    features.except(*internal_features)
+  end
+
+  def self.filter_deprecated_features(features)
+    deprecated_features = account_features.select { |f| f['deprecated'] }.pluck('name')
+    features.except(*deprecated_features)
+  end
+
+  def self.sort_and_transform_features(features, display_names)
+    features.sort_by { |key, _| display_names[key] || key }
+            .to_h
+            .transform_keys { |key| [key, display_names[key]] }
+  end
+
+  def self.partition_features(features)
+    filtered = filter_internal_features(features)
+    filtered = filter_deprecated_features(filtered)
+    display_names = feature_display_names
+
+    regular, premium = filtered.partition { |key, _value| account_premium_features.exclude?(key) }
+
+    [
+      sort_and_transform_features(regular, display_names),
+      sort_and_transform_features(premium, display_names)
+    ]
+  end
+
+  def self.filtered_features(features)
+    regular, premium = partition_features(features)
+    regular.merge(premium)
+  end
 end
@@ -61,9 +61,9 @@ class ReportsAPI extends ApiClient {
    });
  }

-  getConversationTrafficCSV() {
+  getConversationTrafficCSV({ daysBefore = 6 } = {}) {
    return axios.get(`${this.url}/conversation_traffic`, {
-      params: { timezone_offset: getTimeOffset() },
+      params: { timezone_offset: getTimeOffset(), days_before: daysBefore },
    });
  }

@@ -14,26 +14,29 @@ class SearchAPI extends ApiClient {
    });
  }

-  contacts({ q }) {
+  contacts({ q, page = 1 }) {
    return axios.get(`${this.url}/contacts`, {
      params: {
        q,
+        page: page,
      },
    });
  }

-  conversations({ q }) {
+  conversations({ q, page = 1 }) {
    return axios.get(`${this.url}/conversations`, {
      params: {
        q,
+        page: page,
      },
    });
  }

-  messages({ q }) {
+  messages({ q, page = 1 }) {
    return axios.get(`${this.url}/messages`, {
      params: {
        q,
+        page: page,
      },
    });
  }
@@ -6,3 +6,209 @@
 body {
  font-family: Inter, -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif !important;
 }
+
+@layer base {
+  // FIXME: Use a common color file for all packs
+  // scss-lint:disable PropertySortOrder
+  :root {
+    --slate-1: 252 252 253;
+    --slate-2: 249 249 251;
+    --slate-3: 240 240 243;
+    --slate-4: 232 232 236;
+    --slate-5: 224 225 230;
+    --slate-6: 217 217 224;
+    --slate-7: 205 206 214;
+    --slate-8: 185 187 198;
+    --slate-9: 139 141 152;
+    --slate-10: 128 131 141;
+    --slate-11: 96 100 108;
+    --slate-12: 28 32 36;
+
+    --iris-1: 253 253 255;
+    --iris-2: 248 248 255;
+    --iris-3: 240 241 254;
+    --iris-4: 230 231 255;
+    --iris-5: 218 220 255;
+    --iris-6: 203 205 255;
+    --iris-7: 184 186 248;
+    --iris-8: 155 158 240;
+    --iris-9: 91 91 214;
+    --iris-10: 81 81 205;
+    --iris-11: 87 83 198;
+    --iris-12: 39 41 98;
+
+    --ruby-1: 255 252 253;
+    --ruby-2: 255 247 248;
+    --ruby-3: 254 234 237;
+    --ruby-4: 255 220 225;
+    --ruby-5: 255 206 214;
+    --ruby-6: 248 191 200;
+    --ruby-7: 239 172 184;
+    --ruby-8: 229 146 163;
+    --ruby-9: 229 70 102;
+    --ruby-10: 220 59 93;
+    --ruby-11: 202 36 77;
+    --ruby-12: 100 23 43;
+
+    --amber-1: 254 253 251;
+    --amber-2: 254 251 233;
+    --amber-3: 255 247 194;
+    --amber-4: 255 238 156;
+    --amber-5: 251 229 119;
+    --amber-6: 243 214 115;
+    --amber-7: 233 193 98;
+    --amber-8: 226 163 54;
+    --amber-9: 255 197 61;
+    --amber-10: 255 186 24;
+    --amber-11: 171 100 0;
+    --amber-12: 79 52 34;
+
+    --teal-1: 250 254 253;
+    --teal-2: 243 251 249;
+    --teal-3: 224 248 243;
+    --teal-4: 204 243 234;
+    --teal-5: 184 234 224;
+    --teal-6: 161 222 210;
+    --teal-7: 131 205 193;
+    --teal-8: 83 185 171;
+    --teal-9: 18 165 148;
+    --teal-10: 13 155 138;
+    --teal-11: 0 133 115;
+    --teal-12: 13 61 56;
+
+    --gray-1: 252 252 252;
+    --gray-2: 249 249 249;
+    --gray-3: 240 240 240;
+    --gray-4: 232 232 232;
+    --gray-5: 224 224 224;
+    --gray-6: 217 217 217;
+    --gray-7: 206 206 206;
+    --gray-8: 187 187 187;
+    --gray-9: 141 141 141;
+    --gray-10: 131 131 131;
+    --gray-11: 100 100 100;
+    --gray-12: 32 32 32;
+
+    --background-color: 253 253 253;
+    --text-blue: 8 109 224;
+    --border-container: 236 236 236;
+    --border-strong: 235 235 235;
+    --border-weak: 234 234 234;
+    --solid-1: 255 255 255;
+    --solid-2: 255 255 255;
+    --solid-3: 255 255 255;
+    --solid-active: 255 255 255;
+    --solid-amber: 252 232 193;
+    --solid-blue: 218 236 255;
+    --solid-iris: 230 231 255;
+
+    --alpha-1: 67, 67, 67, 0.06;
+    --alpha-2: 201, 202, 207, 0.15;
+    --alpha-3: 255, 255, 255, 0.96;
+    --black-alpha-1: 0, 0, 0, 0.12;
+    --black-alpha-2: 0, 0, 0, 0.04;
+    --border-blue: 39, 129, 246, 0.5;
+    --white-alpha: 255, 255, 255, 0.8;
+  }
+
+  .dark {
+    --slate-1: 17 17 19;
+    --slate-2: 24 25 27;
+    --slate-3: 33 34 37;
+    --slate-4: 39 42 45;
+    --slate-5: 46 49 53;
+    --slate-6: 54 58 63;
+    --slate-7: 67 72 78;
+    --slate-8: 90 97 105;
+    --slate-9: 105 110 119;
+    --slate-10: 119 123 132;
+    --slate-11: 176 180 186;
+    --slate-12: 237 238 240;
+
+    --iris-1: 19 19 30;
+    --iris-2: 23 22 37;
+    --iris-3: 32 34 72;
+    --iris-4: 38 42 101;
+    --iris-5: 48 51 116;
+    --iris-6: 61 62 130;
+    --iris-7: 74 74 149;
+    --iris-8: 89 88 177;
+    --iris-9: 91 91 214;
+    --iris-10: 84 114 228;
+    --iris-11: 158 177 255;
+    --iris-12: 224 223 254;
+
+    --ruby-1: 25 17 19;
+    --ruby-2: 30 21 23;
+    --ruby-3: 58 20 30;
+    --ruby-4: 78 19 37;
+    --ruby-5: 94 26 46;
+    --ruby-6: 111 37 57;
+    --ruby-7: 136 52 71;
+    --ruby-8: 179 68 90;
+    --ruby-9: 229 70 102;
+    --ruby-10: 236 90 114;
+    --ruby-11: 255 148 157;
+    --ruby-12: 254 210 225;
+
+    --amber-1: 22 18 12;
+    --amber-2: 29 24 15;
+    --amber-3: 48 32 8;
+    --amber-4: 63 39 0;
+    --amber-5: 77 48 0;
+    --amber-6: 92 61 5;
+    --amber-7: 113 79 25;
+    --amber-8: 143 100 36;
+    --amber-9: 255 197 61;
+    --amber-10: 255 214 10;
+    --amber-11: 255 202 22;
+    --amber-12: 255 231 179;
+
+    --teal-1: 13 21 20;
+    --teal-2: 17 28 27;
+    --teal-3: 13 45 42;
+    --teal-4: 2 59 55;
+    --teal-5: 8 72 67;
+    --teal-6: 20 87 80;
+    --teal-7: 28 105 97;
+    --teal-8: 32 126 115;
+    --teal-9: 18 165 148;
+    --teal-10: 14 179 158;
+    --teal-11: 11 216 182;
+    --teal-12: 173 240 221;
+
+    --gray-1: 17 17 17;
+    --gray-2: 25 25 25;
+    --gray-3: 34 34 34;
+    --gray-4: 42 42 42;
+    --gray-5: 49 49 49;
+    --gray-6: 58 58 58;
+    --gray-7: 72 72 72;
+    --gray-8: 96 96 96;
+    --gray-9: 110 110 110;
+    --gray-10: 123 123 123;
+    --gray-11: 180 180 180;
+    --gray-12: 238 238 238;
+
+    --background-color: 18 18 19;
+    --border-strong: 52 52 52;
+    --border-weak: 38 38 42;
+    --solid-1: 23 23 26;
+    --solid-2: 29 30 36;
+    --solid-3: 44 45 54;
+    --solid-active: 53 57 66;
+    --solid-amber: 42 37 30;
+    --solid-blue: 16 49 91;
+    --solid-iris: 38 42 101;
+    --text-blue: 126 182 255;
+
+    --alpha-1: 36, 36, 36, 0.8;
+    --alpha-2: 139, 147, 182, 0.15;
+    --alpha-3: 36, 38, 45, 0.9;
+    --black-alpha-1: 0, 0, 0, 0.3;
+    --black-alpha-2: 0, 0, 0, 0.2;
+    --border-blue: 39, 129, 246, 0.5;
+    --border-container: 236, 236, 236, 0;
+    --white-alpha: 255, 255, 255, 0.1;
+  }
+}
@@ -21,11 +21,11 @@ const addCampaign = async campaignDetails => {
      type: CAMPAIGN_TYPES.ONGOING,
    });

-    useAlert(t('CAMPAIGN.SMS.CREATE.FORM.API.SUCCESS_MESSAGE'));
+    useAlert(t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.API.SUCCESS_MESSAGE'));
  } catch (error) {
    const errorMessage =
      error?.response?.message ||
-      t('CAMPAIGN.SMS.CREATE.FORM.API.ERROR_MESSAGE');
+      t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.API.ERROR_MESSAGE');
    useAlert(errorMessage);
  }
 };
@@ -8,17 +8,17 @@ import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';

 const props = defineProps({
-  buttonLabel: {
-    type: String,
-    default: '',
-  },
  selectedContact: {
    type: Object,
    default: () => ({}),
  },
+  isUpdating: {
+    type: Boolean,
+    default: false,
+  },
 });

-const emit = defineEmits(['goToContactsList']);
+const emit = defineEmits(['goToContactsList', 'toggleBlock']);

 const { t } = useI18n();
 const slots = useSlots();
@@ -45,9 +45,17 @@ const breadcrumbItems = computed(() => {
  return items;
 });

+const isContactBlocked = computed(() => {
+  return props.selectedContact?.blocked;
+});
+
 const handleBreadcrumbClick = () => {
  emit('goToContactsList');
 };
+
+const toggleBlock = () => {
+  emit('toggleBlock', isContactBlocked.value);
+};
 </script>

 <template>
@@ -64,11 +72,29 @@ const handleBreadcrumbClick = () => {
              :items="breadcrumbItems"
              @click="handleBreadcrumbClick"
            />
-            <ComposeConversation :contact-id="contactId">
-              <template #trigger="{ toggle }">
-                <Button :label="buttonLabel" size="sm" @click="toggle" />
-              </template>
-            </ComposeConversation>
+            <div class="flex items-center gap-2">
+              <Button
+                :label="
+                  !isContactBlocked
+                    ? $t('CONTACTS_LAYOUT.HEADER.BLOCK_CONTACT')
+                    : $t('CONTACTS_LAYOUT.HEADER.UNBLOCK_CONTACT')
+                "
+                size="sm"
+                slate
+                :is-loading="isUpdating"
+                :disabled="isUpdating"
+                @click="toggleBlock"
+              />
+              <ComposeConversation :contact-id="contactId">
+                <template #trigger="{ toggle }">
+                  <Button
+                    :label="$t('CONTACTS_LAYOUT.HEADER.SEND_MESSAGE')"
+                    size="sm"
+                    @click="toggle"
+                  />
+                </template>
+              </ComposeConversation>
+            </div>
          </div>
        </div>
      </header>
@@ -171,6 +171,10 @@ watch(
  { immediate: true, deep: true }
 );

+const handleClickOutside = () => {
+  showComposeNewConversation.value = false;
+};
+
 onMounted(() => resetContacts());

 const keyboardEvents = {
@@ -188,7 +192,12 @@ useKeyboardEvents(keyboardEvents);

 <template>
  <div
-    v-on-click-outside="() => (showComposeNewConversation = false)"
+    v-on-click-outside="[
+      handleClickOutside,
+      // Fixed and edge case https://github.com/chatwoot/chatwoot/issues/10785
+      // This will prevent closing the compose conversation modal when the editor Create link popup is open.
+      { ignore: ['div.ProseMirror-prompt'] },
+    ]"
    class="relative"
    :class="{
      'z-40': showComposeNewConversation,
@@ -77,7 +77,7 @@ const toggleMessageSignature = () => {
  setSignature();
 };

-// Added this watch to dynamically set signature.
+// Added this watch to dynamically set signature on target inbox change.
 // Only targetInbox has value and is Advance Editor(used by isEmailOrWebWidgetInbox)
 // Set the signature only if the inbox based flag is true
 watch(
@@ -86,7 +86,8 @@ watch(
    nextTick(() => {
      if (newValue && props.isEmailOrWebWidgetInbox) setSignature();
    });
-  }
+  },
+  { immediate: true }
 );

 const onClickInsertEmoji = emoji => {
@@ -1,12 +1,12 @@
 <script setup>
 import { computed } from 'vue';
-import { useAccount } from 'dashboard/composables/useAccount';
+import { usePolicy } from 'dashboard/composables/usePolicy';
 import Button from 'dashboard/components-next/button/Button.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import Policy from 'dashboard/components/policy.vue';

-const { featureFlag } = defineProps({
+const props = defineProps({
  currentPage: {
    type: Number,
    default: 1,
@@ -50,10 +50,10 @@ const { featureFlag } = defineProps({
 });

 const emit = defineEmits(['click', 'close', 'update:currentPage']);
-const { isCloudFeatureEnabled } = useAccount();
+const { shouldShowPaywall } = usePolicy();

 const showPaywall = computed(() => {
-  return !isCloudFeatureEnabled(featureFlag);
+  return shouldShowPaywall(props.featureFlag);
 });

 const handleButtonClick = () => {
@@ -97,7 +97,7 @@ const handlePageChange = event => {
    </header>
    <main class="flex-1 px-6 overflow-y-auto xl:px-0">
      <div class="w-full max-w-[960px] mx-auto py-4">
-        <slot name="controls" />
+        <slot v-if="!showPaywall" name="controls" />
        <div
          v-if="isFetching"
          class="flex items-center justify-center py-10 text-n-slate-11"
@@ -1,6 +1,21 @@
+<script setup>
+import { useAttrs } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+
+const attrs = useAttrs();
+const globalConfig = useMapGetter('globalConfig/get');
+</script>
+
 <template>
+  <img
+    v-if="globalConfig.logoThumbnail"
+    v-bind="attrs"
+    :src="globalConfig.logoThumbnail"
+  />
  <svg
+    v-else
    v-once
+    v-bind="attrs"
    width="16"
    height="16"
    viewBox="0 0 16 16"
@@ -414,6 +414,11 @@ const avatarInfo = computed(() => {
  };
 });

+const avatarTooltip = computed(() => {
+  if (avatarInfo.value.name === '') return '';
+  return `${t('CONVERSATION.SENT_BY')} ${avatarInfo.value.name}`;
+});
+
 const setupHighlightTimer = () => {
  if (Number(route.query.messageId) !== Number(props.id)) {
    return;
@@ -472,6 +477,7 @@ provideMessageContext({
    >
      <div
        v-if="!shouldGroupWithNext && shouldShowAvatar"
+        v-tooltip.right-end="avatarTooltip"
        class="[grid-area:avatar] flex items-end"
      >
        <Avatar v-bind="avatarInfo" :size="24" />
@@ -15,18 +15,14 @@ import { useCamelCase } from 'dashboard/composables/useTransformKeys';
 * @property {Array} messages - Array of all messages [These are not in camelcase]
 */
 const props = defineProps({
-  readMessages: {
-    type: Array,
-    default: () => [],
-  },
-  unReadMessages: {
-    type: Array,
-    default: () => [],
-  },
  currentUserId: {
    type: Number,
    required: true,
  },
+  firstUnreadId: {
+    type: Number,
+    default: null,
+  },
  isAnEmailChannel: {
    type: Boolean,
    default: false,
@@ -41,12 +37,8 @@ const props = defineProps({
  },
 });

-const unread = computed(() => {
-  return useCamelCase(props.unReadMessages, { deep: true });
-});
-
-const read = computed(() => {
-  return useCamelCase(props.readMessages, { deep: true });
+const allMessages = computed(() => {
+  return useCamelCase(props.messages, { deep: true });
 });

 /**
@@ -108,26 +100,18 @@ const getInReplyToMessage = parentMessage => {
 <template>
  <ul class="px-4 bg-n-background">
    <slot name="beforeAll" />
-    <template v-for="(message, index) in read" :key="message.id">
-      <Message
-        v-bind="message"
-        :is-email-inbox="isAnEmailChannel"
-        :in-reply-to="getInReplyToMessage(message)"
-        :group-with-next="shouldGroupWithNext(index, read)"
-        :inbox-supports-reply-to="inboxSupportsReplyTo"
-        :current-user-id="currentUserId"
-        data-clarity-mask="True"
+    <template v-for="(message, index) in allMessages" :key="message.id">
+      <slot
+        v-if="firstUnreadId && message.id === firstUnreadId"
+        name="unreadBadge"
      />
-    </template>
-    <slot name="beforeUnread" />
-    <template v-for="(message, index) in unread" :key="message.id">
      <Message
        v-bind="message"
+        :is-email-inbox="isAnEmailChannel"
        :in-reply-to="getInReplyToMessage(message)"
-        :group-with-next="shouldGroupWithNext(index, unread)"
+        :group-with-next="shouldGroupWithNext(index, allMessages)"
        :inbox-supports-reply-to="inboxSupportsReplyTo"
        :current-user-id="currentUserId"
-        :is-email-inbox="isAnEmailChannel"
        data-clarity-mask="True"
      />
    </template>
@@ -10,6 +10,7 @@ defineProps({
  iconBgColor: { type: String, default: 'bg-n-alpha-3' },
  senderTranslationKey: { type: String, required: true },
  content: { type: String, required: true },
+  title: { type: String, default: '' }, // Title can be any name, description, etc
  action: {
    type: Object,
    required: true,
@@ -23,14 +24,14 @@ const { sender } = useMessageContext();
 const { t } = useI18n();

 const senderName = computed(() => {
-  return sender?.value.name;
+  return sender?.value?.name || '';
 });
 </script>

 <template>
  <BaseBubble class="overflow-hidden p-3" data-bubble-name="attachment">
    <div class="grid gap-4 min-w-64">
-      <div class="grid gap-3 z-20">
+      <div class="grid gap-3">
        <div
          class="size-8 rounded-lg grid place-content-center"
          :class="iconBgColor"
@@ -48,6 +49,9 @@ const senderName = computed(() => {
            }}
          </div>
          <slot>
+            <div v-if="title" class="truncate text-sm text-n-slate-12">
+              {{ title }}
+            </div>
            <div v-if="content" class="truncate text-sm text-n-slate-11">
              {{ content }}
            </div>
@@ -11,7 +11,7 @@ import {
  ExceptionWithMessage,
 } from 'shared/helpers/CustomErrors';

-const { content, attachments } = useMessageContext();
+const { attachments } = useMessageContext();

 const $store = useStore();
 const { t } = useI18n();
@@ -24,6 +24,12 @@ const phoneNumber = computed(() => {
  return attachment.value.fallbackTitle;
 });

+const contactName = computed(() => {
+  const { meta } = attachment.value ?? {};
+  const { firstName, lastName } = meta ?? {};
+  return `${firstName ?? ''} ${lastName ?? ''}`.trim();
+});
+
 const formattedPhoneNumber = computed(() => {
  return phoneNumber.value.replace(/\s|-|[A-Za-z]/g, '');
 });
@@ -32,13 +38,9 @@ const rawPhoneNumber = computed(() => {
  return phoneNumber.value.replace(/\D/g, '');
 });

-const name = computed(() => {
-  return content.value;
-});
-
 function getContactObject() {
  const contactItem = {
-    name: name.value,
+    name: contactName.value,
    phone_number: `+${rawPhoneNumber.value}`,
  };
  return contactItem;
@@ -99,6 +101,7 @@ const action = computed(() => ({
    icon="i-teenyicons-user-circle-solid"
    icon-bg-color="bg-[#D6409F]"
    sender-translation-key="CONVERSATION.SHARED_ATTACHMENT.CONTACT"
+    :title="contactName"
    :content="phoneNumber"
    :action="formattedPhoneNumber ? action : null"
  />
@@ -2,34 +2,30 @@
 import { computed, ref } from 'vue';
 import DyteAPI from 'dashboard/api/integrations/dyte';
 import { buildDyteURL } from 'shared/helpers/IntegrationHelper';
-import { useCamelCase } from 'dashboard/composables/useTransformKeys';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';

 import { useMessageContext } from '../provider.js';
 import BaseAttachmentBubble from './BaseAttachment.vue';

-const { contentAttributes } = useMessageContext();
+const { content, sender, id } = useMessageContext();

 const { t } = useI18n();

-const meetingData = computed(() => {
-  return useCamelCase(contentAttributes.value.data);
-});
-
 const isLoading = ref(false);
 const dyteAuthToken = ref('');

 const meetingLink = computed(() => {
-  return buildDyteURL(meetingData.value.roomName, dyteAuthToken.value);
+  return buildDyteURL(dyteAuthToken.value);
 });

 const joinTheCall = async () => {
  isLoading.value = true;
  try {
-    const { data: { authResponse: { authToken } = {} } = {} } =
-      await DyteAPI.addParticipantToMeeting(meetingData.value.messageId);
-    dyteAuthToken.value = authToken;
+    const { data: { token } = {} } = await DyteAPI.addParticipantToMeeting(
+      id.value
+    );
+    dyteAuthToken.value = token;
  } catch (err) {
    useAlert(t('INTEGRATION_SETTINGS.DYTE.JOIN_ERROR'));
  } finally {
@@ -38,7 +34,7 @@ const joinTheCall = async () => {
 };

 const leaveTheRoom = () => {
-  this.dyteAuthToken = '';
+  dyteAuthToken.value = '';
 };
 const action = computed(() => ({
  label: t('INTEGRATION_SETTINGS.DYTE.CLICK_HERE_TO_JOIN'),
@@ -53,13 +49,18 @@ const action = computed(() => ({
    sender-translation-key="CONVERSATION.SHARED_ATTACHMENT.MEETING"
    :action="action"
  >
+    <div v-if="!sender" class="text-sm truncate text-n-slate-12">
+      <!-- Added as a fallback, where the sender is not available (Deleted) -->
+      <!-- Will show the content, if senderName in BaseAttachment.vue is empty -->
+      {{ content }}
+    </div>
    <div v-if="dyteAuthToken" class="video-call--container">
      <iframe
        :src="meetingLink"
        allow="camera;microphone;fullscreen;display-capture;picture-in-picture;clipboard-write;"
      />
      <button
-        class="bg-n-solid-3 px-4 py-2 rounded-lg text-sm"
+        class="px-4 py-2 text-sm rounded-lg bg-n-solid-3 mt-3"
        @click="leaveTheRoom"
      >
        {{ $t('INTEGRATION_SETTINGS.DYTE.LEAVE_THE_ROOM') }}
@@ -26,7 +26,18 @@ const ccEmail = computed(() => {
 });

 const senderName = computed(() => {
-  return sender.value.name ?? '';
+  const fromEmailAddress = fromEmail.value[0] ?? '';
+  const senderEmail = sender.value.email ?? '';
+
+  if (!fromEmailAddress && !senderEmail) return null;
+
+  // if the sender of the conversation and the sender of this particular
+  // email are the same, only then we return the sender name
+  if (fromEmailAddress === senderEmail) {
+    return sender.value.name;
+  }
+
+  return null;
 });

 const bccEmail = computed(() => {
@@ -59,11 +70,19 @@ const showMeta = computed(() => {
    :class="hasError ? 'text-n-ruby-11' : 'text-n-slate-11'"
  >
    <template v-if="showMeta">
-      <div v-if="fromEmail[0]">
-        <span :class="hasError ? 'text-n-ruby-11' : 'text-n-slate-12'">
-          {{ senderName }}
-        </span>
-        &lt;{{ fromEmail[0] }}&gt;
+      <div
+        v-if="fromEmail[0]"
+        :class="hasError ? 'text-n-ruby-11' : 'text-n-slate-12'"
+      >
+        <template v-if="senderName">
+          <span>
+            {{ senderName }}
+          </span>
+          &lt;{{ fromEmail[0] }}&gt;
+        </template>
+        <template v-else>
+          {{ fromEmail[0] }}
+        </template>
      </div>
      <div v-if="toEmail.length">
        {{ $t('EMAIL_HEADER.TO') }}: {{ toEmail.join(', ') }}
@@ -1,6 +1,7 @@
 <script setup>
 import { computed, useTemplateRef, ref, onMounted } from 'vue';
 import { Letter } from 'vue-letter';
+import { allowedCssProperties } from 'lettersanitizer';

 import Icon from 'next/icon/Icon.vue';
 import { EmailQuoteExtractor } from './removeReply.js';
@@ -29,8 +30,15 @@ const isOutgoing = computed(() => {
 });
 const isIncoming = computed(() => !isOutgoing.value);

+const textToShow = computed(() => {
+  const text =
+    contentAttributes?.value?.email?.textContent?.full ?? content.value;
+  return text?.replace(/\n/g, '<br>');
+});
+
+// Use TextContent as the default to fullHTML
 const fullHTML = computed(() => {
-  return contentAttributes?.value?.email?.htmlContent?.full ?? content.value;
+  return contentAttributes?.value?.email?.htmlContent?.full ?? textToShow.value;
 });

 const unquotedHTML = computed(() => {
@@ -40,12 +48,6 @@ const unquotedHTML = computed(() => {
 const hasQuotedMessage = computed(() => {
  return EmailQuoteExtractor.hasQuotes(fullHTML.value);
 });
-
-const textToShow = computed(() => {
-  const text =
-    contentAttributes?.value?.email?.textContent?.full ?? content.value;
-  return text?.replace(/\n/g, '<br>');
-});
 </script>

 <template>
@@ -92,6 +94,11 @@ const textToShow = computed(() => {
          <Letter
            v-if="showQuotedMessage"
            class-name="prose prose-bubble !max-w-none"
+            :allowed-css-properties="[
+              ...allowedCssProperties,
+              'transform',
+              'transform-origin',
+            ]"
            :html="fullHTML"
            :text="textToShow"
          />
@@ -99,6 +106,11 @@ const textToShow = computed(() => {
            v-else
            class-name="prose prose-bubble !max-w-none"
            :html="unquotedHTML"
+            :allowed-css-properties="[
+              ...allowedCssProperties,
+              'transform',
+              'transform-origin',
+            ]"
            :text="textToShow"
          />
        </template>
@@ -25,22 +25,29 @@ const isPlaying = ref(false);
 const isMuted = ref(false);
 const currentTime = ref(0);
 const duration = ref(0);
+const playbackSpeed = ref(1);

 const onLoadedMetadata = () => {
  duration.value = audioPlayer.value?.duration;
 };

+const playbackSpeedLabel = computed(() => {
+  return `${playbackSpeed.value}x`;
+});
+
 // There maybe a chance that the audioPlayer ref is not available
 // When the onLoadMetadata is called, so we need to set the duration
 // value when the component is mounted
 onMounted(() => {
  duration.value = audioPlayer.value?.duration;
+  audioPlayer.value.playbackRate = playbackSpeed.value;
 });

 const formatTime = time => {
+  if (!time || Number.isNaN(time)) return '00:00';
  const minutes = Math.floor(time / 60);
  const seconds = Math.floor(time % 60);
-  return `${minutes}:${seconds.toString().padStart(2, '0')}`;
+  return `${minutes.toString().padStart(2, '0')}:${seconds.toString().padStart(2, '0')}`;
 };

 const toggleMute = () => {
@@ -49,7 +56,7 @@ const toggleMute = () => {
 };

 const onTimeUpdate = () => {
-  currentTime.value = audioPlayer.value.currentTime;
+  currentTime.value = audioPlayer.value?.currentTime;
 };

 const seek = event => {
@@ -71,6 +78,16 @@ const playOrPause = () => {
 const onEnd = () => {
  isPlaying.value = false;
  currentTime.value = 0;
+  playbackSpeed.value = 1;
+  audioPlayer.value.playbackRate = 1;
+};
+
+const changePlaybackSpeed = () => {
+  const speeds = [1, 1.5, 2];
+  const currentIndex = speeds.indexOf(playbackSpeed.value);
+  const nextIndex = (currentIndex + 1) % speeds.length;
+  playbackSpeed.value = speeds[nextIndex];
+  audioPlayer.value.playbackRate = playbackSpeed.value;
 };

 const downloadAudio = async () => {
@@ -105,7 +122,7 @@ const downloadAudio = async () => {
    <div class="tabular-nums text-xs">
      {{ formatTime(currentTime) }} / {{ formatTime(duration) }}
    </div>
-    <div class="flex items-center px-2">
+    <div class="flex-1 items-center flex px-2">
      <input
        type="range"
        min="0"
@@ -115,6 +132,14 @@ const downloadAudio = async () => {
        @input="seek"
      />
    </div>
+    <button
+      class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
+      @click="changePlaybackSpeed"
+    >
+      <span class="text-xs text-n-slate-11 font-medium">
+        {{ playbackSpeedLabel }}
+      </span>
+    </button>
    <button
      class="p-0 border-0 size-8 grid place-content-center"
      @click="toggleMute"
@@ -240,24 +240,20 @@ const menuItems = computed(() => {
      name: 'Captain',
      icon: 'i-woot-captain',
      label: t('SIDEBAR.CAPTAIN'),
-      showOnlyOnCloud: true,
      children: [
        {
          name: 'Assistants',
          label: t('SIDEBAR.CAPTAIN_ASSISTANTS'),
-          showOnlyOnCloud: true,
          to: accountScopedRoute('captain_assistants_index'),
        },
        {
          name: 'Documents',
          label: t('SIDEBAR.CAPTAIN_DOCUMENTS'),
-          showOnlyOnCloud: true,
          to: accountScopedRoute('captain_documents_index'),
        },
        {
          name: 'Responses',
          label: t('SIDEBAR.CAPTAIN_RESPONSES'),
-          showOnlyOnCloud: true,
          to: accountScopedRoute('captain_responses_index'),
        },
      ],
@@ -509,7 +505,6 @@ const menuItems = computed(() => {
          name: 'Settings Billing',
          label: t('SIDEBAR.BILLING'),
          icon: 'i-lucide-credit-card',
-          showOnlyOnCloud: true,
          to: accountScopedRoute('billing_settings_index'),
        },
      ],
@@ -525,7 +520,7 @@ const menuItems = computed(() => {
    <section class="grid gap-2 mt-2 mb-4">
      <div class="flex items-center min-w-0 gap-2 px-2">
        <div class="grid flex-shrink-0 size-6 place-content-center">
-          <Logo />
+          <Logo class="size-4" />
        </div>
        <div class="flex-shrink-0 w-px h-3 bg-n-strong" />
        <SidebarAccountSwitcher
@@ -24,7 +24,6 @@ const {
  resolvePath,
  resolvePermissions,
  resolveFeatureFlag,
-  isOnChatwootCloud,
  isAllowed,
 } = useSidebarContext();

@@ -43,7 +42,6 @@ const hasChildren = computed(
 const accessibleItems = computed(() => {
  if (!hasChildren.value) return [];
  return props.children.filter(child => {
-    if (child.showOnlyOnCloud && !isOnChatwootCloud.value) return false;
    // If a item has no link, it means it's just a subgroup header
    // So we don't need to check for permissions here, because there's nothing to
    // access here anyway
@@ -166,7 +164,7 @@ onMounted(async () => {
          :active-child="activeChild"
        />
        <SidebarGroupLeaf
-          v-else
+          v-else-if="isAllowed(child.to)"
          v-show="isExpanded || activeChild?.name === child.name"
          v-bind="child"
          :active="activeChild?.name === child.name"
@@ -9,18 +9,10 @@ const props = defineProps({
  to: { type: [String, Object], required: true },
  icon: { type: [String, Object], default: null },
  active: { type: Boolean, default: false },
-  showOnlyOnCloud: { type: Boolean, default: false },
  component: { type: Function, default: null },
 });

-const { resolvePermissions, resolveFeatureFlag, isOnChatwootCloud } =
-  useSidebarContext();
-
-const allowedToShow = computed(() => {
-  if (props.showOnlyOnCloud && !isOnChatwootCloud.value) return false;
-
-  return true;
-});
+const { resolvePermissions, resolveFeatureFlag } = useSidebarContext();

 const shouldRenderComponent = computed(() => {
  return typeof props.component === 'function' || isVNode(props.component);
@@ -30,7 +22,6 @@ const shouldRenderComponent = computed(() => {
 <!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
  <Policy
-    v-if="allowedToShow"
    :permissions="resolvePermissions(to)"
    :feature-flag="resolveFeatureFlag(to)"
    as="li"
@@ -5,6 +5,7 @@ import { useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
 import Avatar from 'next/avatar/Avatar.vue';
 import SidebarProfileMenuStatus from './SidebarProfileMenuStatus.vue';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';

 import {
  DropdownContainer,
@@ -21,14 +22,27 @@ defineOptions({

 const { t } = useI18n();

-const globalConfig = useMapGetter('globalConfig/get');
 const currentUser = useMapGetter('getCurrentUser');
 const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
+const accountId = useMapGetter('getCurrentAccountId');
+const globalConfig = useMapGetter('globalConfig/get');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
+const showChatSupport = computed(() => {
+  return (
+    isFeatureEnabledonAccount.value(
+      accountId.value,
+      FEATURE_FLAGS.CONTACT_CHATWOOT_SUPPORT_TEAM
+    ) && globalConfig.value.chatwootInboxToken
+  );
+});

 const menuItems = computed(() => {
  return [
    {
-      show: !!globalConfig.value.chatwootInboxToken,
+      show: showChatSupport.value,
      label: t('SIDEBAR_ITEMS.CONTACT_SUPPORT'),
      icon: 'i-lucide-life-buoy',
      click: () => {
@@ -14,12 +14,11 @@ const props = defineProps({
  activeChild: { type: Object, default: undefined },
 });

-const { isAllowed, isOnChatwootCloud } = useSidebarContext();
+const { isAllowed } = useSidebarContext();
 const scrollableContainer = ref(null);

 const accessibleItems = computed(() =>
  props.children.filter(child => {
-    if (child.showOnlyOnCloud && !isOnChatwootCloud.value) return false;
    return child.to && isAllowed(child.to);
  })
 );
@@ -1,5 +1,4 @@
 import { inject, provide } from 'vue';
-import { useMapGetter } from 'dashboard/composables/store';
 import { usePolicy } from 'dashboard/composables/usePolicy';
 import { useRouter } from 'vue-router';

@@ -12,9 +11,8 @@ export function useSidebarContext() {
  }

  const router = useRouter();
-  const isOnChatwootCloud = useMapGetter('globalConfig/isOnChatwootCloud');

-  const { checkFeatureAllowed, checkPermissions } = usePolicy();
+  const { shouldShow } = usePolicy();

  const resolvePath = to => {
    if (to) return router.resolve(to)?.path || '/';
@@ -31,11 +29,17 @@ export function useSidebarContext() {
    return '';
  };

+  const resolveInstallationType = to => {
+    if (to) return router.resolve(to)?.meta?.installationTypes || [];
+    return [];
+  };
+
  const isAllowed = to => {
    const permissions = resolvePermissions(to);
    const featureFlag = resolveFeatureFlag(to);
+    const installationType = resolveInstallationType(to);

-    return checkPermissions(permissions) && checkFeatureAllowed(featureFlag);
+    return shouldShow(featureFlag, permissions, installationType);
  };

  return {
@@ -44,7 +48,6 @@ export function useSidebarContext() {
    resolvePermissions,
    resolveFeatureFlag,
    isAllowed,
-    isOnChatwootCloud,
  };
 }

@@ -57,7 +57,7 @@ useEventListener(document.body, 'mouseup', onMouseUp);
 useEventListener(document, 'keydown', onKeydown);

 onMounted(() => {
-  if (onClose && typeof onClose === 'function') {
+  if (import.meta.env.DEV && onClose && typeof onClose === 'function') {
    // eslint-disable-next-line no-console
    console.warn(
      "[DEPRECATED] The 'onClose' prop is deprecated. Please use the 'close' event instead."
@@ -28,10 +28,12 @@ export default {
    },
  },
  created() {
-    // eslint-disable-next-line
-    console.warn(
-      '[DEPRECATED] This component has been deprecated and will be removed soon. Please use v3/components/Form/Button.vue instead'
-    );
+    if (import.meta.env.DEV) {
+      // eslint-disable-next-line
+      console.warn(
+        '[DEPRECATED] This component has been deprecated and will be removed soon. Please use v3/components/Form/Button.vue instead'
+      );
+    }
  },
 };
 </script>
@@ -4,6 +4,7 @@ import Auth from '../../../api/auth';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import AvailabilityStatus from 'dashboard/components/layout/AvailabilityStatus.vue';
+import { FEATURE_FLAGS } from '../../../featureFlags';

 export default {
  components: {
@@ -28,6 +29,7 @@ export default {
      currentUser: 'getCurrentUser',
      globalConfig: 'globalConfig/get',
      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
    }),
    showChangeAccountOption() {
      if (this.globalConfig.createNewAccountFromDashboard) {
@@ -37,6 +39,14 @@ export default {
      const { accounts = [] } = this.currentUser;
      return accounts.length > 1;
    },
+    showChatSupport() {
+      return (
+        this.isFeatureEnabledonAccount(
+          this.accountId,
+          FEATURE_FLAGS.CONTACT_CHATWOOT_SUPPORT_TEAM
+        ) && this.globalConfig.chatwootInboxToken
+      );
+    },
  },
  methods: {
    handleProfileSettingClick(e, navigate) {
@@ -82,7 +92,7 @@ export default {
            {{ $t('SIDEBAR_ITEMS.CHANGE_ACCOUNTS') }}
          </woot-button>
        </WootDropdownItem>
-        <WootDropdownItem v-if="globalConfig.chatwootInboxToken">
+        <WootDropdownItem v-if="showChatSupport">
          <woot-button
            variant="clear"
            color-scheme="secondary"
@@ -15,17 +15,22 @@ const props = defineProps({
    type: String,
    default: null,
  },
+  installationTypes: {
+    type: Array,
+    default: null,
+  },
 });

-const { checkFeatureAllowed, checkPermissions } = usePolicy();
+const { shouldShow } = usePolicy();

-const isFeatureAllowed = computed(() => checkFeatureAllowed(props.featureFlag));
-const hasPermission = computed(() => checkPermissions(props.permissions));
+const show = computed(() =>
+  shouldShow(props.featureFlag, props.permissions, props.installationTypes)
+);
 </script>

 <!-- eslint-disable vue/no-root-v-if -->
 <template>
-  <component :is="as" v-if="isFeatureAllowed && hasPermission">
+  <component :is="as" v-if="show">
    <slot />
  </component>
 </template>
@@ -156,13 +156,14 @@ export default {
    </slot>
    <img
      v-if="badgeSrc"
-      class="source-badge"
+      class="source-badge z-20"
      :style="badgeStyle"
      :src="`/integrations/channels/badges/${badgeSrc}.png`"
      alt="Badge"
    />
    <div
      v-if="showStatusIndicator"
+      class="z-20"
      :class="`source-badge user-online-status user-online-status--${status}`"
      :style="statusStyle"
    />
@@ -95,9 +95,6 @@ export default {
      activeInbox: 'getSelectedInbox',
      accountId: 'getCurrentAccountId',
    }),
-    bulkActionCheck() {
-      return !this.hideThumbnail && !this.hovered && !this.selected;
-    },
    chatMetadata() {
      return this.chat.meta || {};
    },
@@ -182,10 +179,10 @@ export default {

      router.push({ path });
    },
-    onCardHover() {
+    onThumbnailHover() {
      this.hovered = !this.hideThumbnail;
    },
-    onCardLeave() {
+    onThumbnailLeave() {
      this.hovered = false;
    },
    onSelectConversation(checked) {
@@ -249,28 +246,36 @@ export default {
      'has-inbox-name': showInboxName,
      'conversation-selected': selected,
    }"
-    @mouseenter="onCardHover"
-    @mouseleave="onCardLeave"
    @click="onCardClick"
    @contextmenu="openContextMenu($event)"
  >
-    <label v-if="hovered || selected" class="checkbox-wrapper" @click.stop>
-      <input
-        :value="selected"
-        :checked="selected"
-        class="checkbox"
-        type="checkbox"
-        @change="onSelectConversation($event.target.checked)"
+    <div
+      class="relative"
+      @mouseenter="onThumbnailHover"
+      @mouseleave="onThumbnailLeave"
+    >
+      <label
+        v-if="hovered || selected"
+        class="checkbox-wrapper absolute inset-0 z-20 backdrop-blur-[2px]"
+        @click.stop
+      >
+        <input
+          :value="selected"
+          :checked="selected"
+          class="checkbox"
+          type="checkbox"
+          @change="onSelectConversation($event.target.checked)"
+        />
+      </label>
+      <Thumbnail
+        v-if="!hideThumbnail"
+        :src="currentContact.thumbnail"
+        :badge="inboxBadge"
+        :username="currentContact.name"
+        :status="currentContact.availability_status"
+        size="40px"
      />
-    </label>
-    <Thumbnail
-      v-if="bulkActionCheck"
-      :src="currentContact.thumbnail"
-      :badge="inboxBadge"
-      :username="currentContact.name"
-      :status="currentContact.availability_status"
-      size="40px"
-    />
+    </div>
    <div
      class="px-0 py-3 border-b group-hover:border-transparent flex-1 border-n-slate-3 w-[calc(100%-40px)]"
    >
@@ -400,7 +405,7 @@ export default {
  }

  .checkbox-wrapper {
-    @apply h-10 w-10 flex items-center justify-center rounded-full cursor-pointer mt-4 hover:bg-woot-100 dark:hover:bg-woot-800;
+    @apply h-10 w-10 flex items-center justify-center rounded-full cursor-pointer mt-4;

    input[type='checkbox'] {
      @apply m-0 cursor-pointer;
@@ -243,6 +243,15 @@ export default {
    unreadMessageCount() {
      return this.currentChat.unread_count || 0;
    },
+    unreadMessageLabel() {
+      const count =
+        this.unreadMessageCount > 9 ? '9+' : this.unreadMessageCount;
+      const label =
+        this.unreadMessageCount > 1
+          ? 'CONVERSATION.UNREAD_MESSAGES'
+          : 'CONVERSATION.UNREAD_MESSAGE';
+      return `${count} ${this.$t(label)}`;
+    },
    isInstagramDM() {
      return this.conversationType === 'instagram_direct_message';
    },
@@ -492,12 +501,11 @@ export default {
    <NextMessageList
      v-if="showNextBubbles"
      class="conversation-panel"
-      :read-messages="readMessages"
-      :un-read-messages="unReadMessages"
      :current-user-id="currentUserId"
+      :first-unread-id="unReadMessages[0]?.id"
      :is-an-email-channel="isAnEmailChannel"
      :inbox-supports-reply-to="inboxSupportsReplyTo"
-      :messages="currentChat ? currentChat.messages : []"
+      :messages="getMessages"
    >
      <template #beforeAll>
        <transition name="slide-up">
@@ -507,15 +515,10 @@ export default {
          </li>
        </transition>
      </template>
-      <template #beforeUnread>
+      <template #unreadBadge>
        <li v-show="unreadMessageCount != 0" class="unread--toast">
          <span>
-            {{ unreadMessageCount > 9 ? '9+' : unreadMessageCount }}
-            {{
-              unreadMessageCount > 1
-                ? $t('CONVERSATION.UNREAD_MESSAGES')
-                : $t('CONVERSATION.UNREAD_MESSAGE')
-            }}
+            {{ unreadMessageLabel }}
          </span>
        </li>
      </template>
@@ -30,7 +30,7 @@ import {
 import WhatsappTemplates from './WhatsappTemplates/Modal.vue';
 import { MESSAGE_MAX_LENGTH } from 'shared/helpers/MessageTypeHelper';
 import inboxMixin, { INBOX_FEATURES } from 'shared/mixins/inboxMixin';
-import { trimContent, debounce } from '@chatwoot/utils';
+import { trimContent, debounce, getRecipients } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import fileUploadMixin from 'dashboard/mixins/fileUploadMixin';
@@ -326,7 +326,8 @@ export default {
        this.isAnEmailChannel ||
        this.isAWebWidgetInbox ||
        this.isAPIInbox ||
-        this.isAWhatsAppChannel
+        this.isAWhatsAppChannel ||
+        this.isATelegramChannel
      );
    },
    isSignatureEnabledForInbox() {
@@ -388,7 +389,6 @@ export default {
  watch: {
    currentChat(conversation) {
      const { can_reply: canReply } = conversation;
-
      this.setCCAndToEmailsFromLastChat();

      if (this.isOnPrivateNote) {
@@ -403,6 +403,19 @@ export default {

      this.fetchAndSetReplyTo();
    },
+    // When moving from one conversation to another, the store may not have the
+    // list of all the messages. A fetch is subsequently made to get the messages.
+    // However, this update does not trigger the `currentChat` watcher.
+    // We can add a deep watcher to it, but then, that would be too broad of a net to cast
+    // And would impact performance too. So we watch the messages directly.
+    // The watcher here is `deep` too, because the messages array is mutated and
+    // not replaced. So, a shallow watcher would not catch the change.
+    'currentChat.messages': {
+      handler() {
+        this.setCCAndToEmailsFromLastChat();
+      },
+      deep: true,
+    },
    conversationIdByRoute(conversationId, oldConversationId) {
      if (conversationId !== oldConversationId) {
        this.setToDraft(oldConversationId, this.replyType);
@@ -989,45 +1002,20 @@ export default {
      this.ccEmails = value.ccEmails;
    },
    setCCAndToEmailsFromLastChat() {
-      if (!this.lastEmail) return;
-
-      const {
-        content_attributes: { email: emailAttributes = {} },
-      } = this.lastEmail;
-
-      // Retrieve the email of the current conversation's sender
      const conversationContact = this.currentChat?.meta?.sender?.email || '';
-      let cc = emailAttributes.cc ? [...emailAttributes.cc] : [];
-      let to = [];
+      const { email: inboxEmail, forward_to_email: forwardToEmail } =
+        this.inbox;

-      // there might be a situation where the current conversation will include a message from a third person,
-      // and the current conversation contact is in CC.
-      // This is an edge-case, reported here: CW-1511 [ONLY FOR INTERNAL REFERENCE]
-      // So we remove the current conversation contact's email from the CC list if present
-      if (cc.includes(conversationContact)) {
-        cc = cc.filter(email => email !== conversationContact);
-      }
-
-      // If the last incoming message sender is different from the conversation contact, add them to the "to"
-      // and add the conversation contact to the CC
-      if (!emailAttributes.from.includes(conversationContact)) {
-        to.push(...emailAttributes.from);
-        cc.push(conversationContact);
-      }
-
-      // Remove the conversation contact's email from the BCC list if present
-      let bcc = (emailAttributes.bcc || []).filter(
-        email => email !== conversationContact
+      const { cc, bcc, to } = getRecipients(
+        this.lastEmail,
+        conversationContact,
+        inboxEmail,
+        forwardToEmail
      );

-      // Ensure only unique email addresses are in the CC list
-      bcc = [...new Set(bcc)];
-      cc = [...new Set(cc)];
-      to = [...new Set(to)];
-
+      this.toEmails = to.join(', ');
      this.ccEmails = cc.join(', ');
      this.bccEmails = bcc.join(', ');
-      this.toEmails = to.join(', ');
    },
    fetchAndSetReplyTo() {
      const replyStorageKey = LOCAL_STORAGE_KEYS.MESSAGE_REPLY_TO;
@@ -9,26 +9,23 @@ export default {
      type: Number,
      required: true,
    },
-    meetingData: {
-      type: Object,
-      default: () => ({}),
-    },
  },
  data() {
    return { isLoading: false, dyteAuthToken: '', isSDKMounted: false };
  },
  computed: {
    meetingLink() {
-      return buildDyteURL(this.meetingData.room_name, this.dyteAuthToken);
+      return buildDyteURL(this.dyteAuthToken);
    },
  },
  methods: {
    async joinTheCall() {
      this.isLoading = true;
      try {
-        const { data: { authResponse: { authToken } = {} } = {} } =
-          await DyteAPI.addParticipantToMeeting(this.messageId);
-        this.dyteAuthToken = authToken;
+        const { data: { token } = {} } = await DyteAPI.addParticipantToMeeting(
+          this.messageId
+        );
+        this.dyteAuthToken = token;
      } catch (err) {
        useAlert(this.$t('INTEGRATION_SETTINGS.DYTE.JOIN_ERROR'));
      } finally {
@@ -40,10 +40,12 @@ export default {
  },
  emits: ['update:modelValue', 'input', 'blur'],
  mounted() {
-    // eslint-disable-next-line
-    console.warn(
-      '[DEPRECATED] <WootInput> has be deprecated and will be removed soon. Please use v3/components/Form/Input.vue instead'
-    );
+    if (import.meta.env.DEV) {
+      // eslint-disable-next-line no-console
+      console.warn(
+        '[DEPRECATED] <WootInput> has be deprecated and will be removed soon. Please use v3/components/Form/Input.vue instead'
+      );
+    }
  },
  methods: {
    onChange(e) {
@@ -0,0 +1,28 @@
+import { ref, onBeforeUnmount } from 'vue';
+
+export const useLiveRefresh = (callback, interval = 60000) => {
+  const timeoutId = ref(null);
+
+  const startRefetching = () => {
+    timeoutId.value = setTimeout(async () => {
+      await callback();
+      startRefetching();
+    }, interval);
+  };
+
+  const stopRefetching = () => {
+    if (timeoutId.value) {
+      clearTimeout(timeoutId.value);
+      timeoutId.value = null;
+    }
+  };
+
+  onBeforeUnmount(() => {
+    stopRefetching();
+  });
+
+  return {
+    startRefetching,
+    stopRefetching,
+  };
+};
@@ -1,20 +1,31 @@
+import { computed, unref } from 'vue';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useAccount } from 'dashboard/composables/useAccount';
+import { useConfig } from 'dashboard/composables/useConfig';
 import {
  getUserPermissions,
  hasPermissions,
 } from 'dashboard/helper/permissionsHelper';
+import { PREMIUM_FEATURES } from 'dashboard/featureFlags';
+
+import { INSTALLATION_TYPES } from 'dashboard/constants/installationTypes';

 export function usePolicy() {
  const user = useMapGetter('getCurrentUser');
  const isFeatureEnabled = useMapGetter('accounts/isFeatureEnabledonAccount');
+  const isOnChatwootCloud = useMapGetter('globalConfig/isOnChatwootCloud');
+  const isACustomBrandedInstance = useMapGetter(
+    'globalConfig/isACustomBrandedInstance'
+  );
+
+  const { isEnterprise, enterprisePlanName } = useConfig();
  const { accountId } = useAccount();

  const getUserPermissionsForAccount = () => {
    return getUserPermissions(user.value, accountId.value);
  };

-  const checkFeatureAllowed = featureFlag => {
+  const isFeatureFlagEnabled = featureFlag => {
    if (!featureFlag) return true;
    return isFeatureEnabled.value(accountId.value, featureFlag);
  };
@@ -25,5 +36,99 @@ export function usePolicy() {
    return hasPermissions(requiredPermissions, userPermissions);
  };

-  return { checkFeatureAllowed, checkPermissions };
+  const checkInstallationType = config => {
+    if (Array.isArray(config) && config.length > 0) {
+      const installationCheck = {
+        [INSTALLATION_TYPES.ENTERPRISE]: isEnterprise,
+        [INSTALLATION_TYPES.CLOUD]: isOnChatwootCloud.value,
+        [INSTALLATION_TYPES.COMMUNITY]: true,
+      };
+
+      return config.some(type => installationCheck[type]);
+    }
+
+    return true;
+  };
+
+  const isPremiumFeature = featureFlag => {
+    if (!featureFlag) return true;
+    return PREMIUM_FEATURES.includes(featureFlag);
+  };
+
+  const hasPremiumEnterprise = computed(() => {
+    if (isEnterprise) return enterprisePlanName !== 'community';
+
+    return true;
+  });
+
+  const shouldShow = (featureFlag, permissions, installationTypes) => {
+    const flag = unref(featureFlag);
+    const perms = unref(permissions);
+    const installation = unref(installationTypes);
+
+    // if the user does not have permissions or installation type is not supported
+    // return false;
+    // This supersedes everything
+    if (!checkPermissions(perms)) return false;
+    if (!checkInstallationType(installation)) return false;
+
+    if (isACustomBrandedInstance.value) {
+      // if this is a custom branded instance, we just use the feature flag as a reference
+      return isFeatureFlagEnabled(flag);
+    }
+
+    // if on cloud, we should if the feature is allowed
+    // or if the feature is a premium one like SLA to show a paywall
+    // the paywall should be managed by the individual component
+    if (isOnChatwootCloud.value) {
+      return isFeatureFlagEnabled(flag) || isPremiumFeature(flag);
+    }
+
+    if (isEnterprise) {
+      // in enterprise, if the feature is premium but they don't have an enterprise plan
+      // we should it anyway this is to show upsells on enterprise regardless of the feature flag
+      // Feature flag is only honored if they have a premium plan
+      //
+      // In case they have a premium plan, the check on feature flag alone is enough
+      // because the second condition will always be false
+      // That means once subscribed, the feature can be disabled by the admin
+      //
+      // the paywall should be managed by the individual component
+      return (
+        isFeatureFlagEnabled(flag) ||
+        (isPremiumFeature(flag) && !hasPremiumEnterprise.value)
+      );
+    }
+
+    // default to true
+    return true;
+  };
+
+  const shouldShowPaywall = featureFlag => {
+    const flag = unref(featureFlag);
+    if (!flag) return false;
+
+    if (isACustomBrandedInstance.value) {
+      // custom branded instances never show paywall
+      return false;
+    }
+
+    if (isPremiumFeature(flag)) {
+      if (isOnChatwootCloud.value) {
+        return !isFeatureFlagEnabled(flag);
+      }
+
+      if (isEnterprise) {
+        return !hasPremiumEnterprise.value;
+      }
+    }
+
+    return false;
+  };
+
+  return {
+    checkPermissions,
+    shouldShowPaywall,
+    shouldShow,
+  };
 }
@@ -0,0 +1,5 @@
+export const INSTALLATION_TYPES = {
+  CLOUD: 'cloud',
+  ENTERPRISE: 'enterprise',
+  COMMUNITY: 'community',
+};
@@ -34,4 +34,13 @@ export const FEATURE_FLAGS = {
  CUSTOM_ROLES: 'custom_roles',
  CHATWOOT_V4: 'chatwoot_v4',
  REPORT_V4: 'report_v4',
+  CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
 };
+
+export const PREMIUM_FEATURES = [
+  FEATURE_FLAGS.SLA,
+  FEATURE_FLAGS.CAPTAIN,
+  FEATURE_FLAGS.CUSTOM_ROLES,
+  FEATURE_FLAGS.AUDIT_LOGS,
+  FEATURE_FLAGS.HELP_CENTER,
+];
@@ -152,7 +152,10 @@ export class DashboardAudioNotificationHelper {

    const shouldPlayAudio = [];

-    if (audioAlertType.includes(EVENT_TYPES.ASSIGNED)) {
+    if (
+      audioAlertType.includes(EVENT_TYPES.ASSIGNED) ||
+      audioAlertType.includes('mine')
+    ) {
      shouldPlayAudio.push(assignedToMe);
    }
    if (audioAlertType.includes(EVENT_TYPES.UNASSIGNED)) {
@@ -8,6 +8,7 @@ import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotifi
 import { emitter } from 'shared/helpers/mitt';

 export const initializeAnalyticsEvents = () => {
+  AnalyticsHelper.init();
  emitter.on(ANALYTICS_IDENTITY, ({ user }) => {
    AnalyticsHelper.identify(user);
  });
@@ -99,6 +99,9 @@
      },
      "fallback": {
        "CONTENT": "has shared a url"
+      },
+      "contact": {
+        "CONTENT": "Shared contact"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -54,6 +54,7 @@
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
+    "RESPONSE": "Response",
    "RATING_TITLE": "Rating",
    "FEEDBACK_TITLE": "Feedback",
    "REPLY_MESSAGE_NOT_FOUND": "Message not available",
@@ -352,5 +353,11 @@
    "ONE": "{user} is typing",
    "TWO": "{user} and {secondUser} are typing",
    "MULTIPLE": "{user} and {count} others are typing"
+  },
+  "COPILOT": {
+    "TRY_THESE_PROMPTS": "Try these prompts"
+  },
+  "GALLERY_VIEW": {
+    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
  }
 }
@@ -0,0 +1,77 @@
+import advancedFilters from './advancedFilters.json';
+import agentBots from './agentBots.json';
+import agentMgmt from './agentMgmt.json';
+import attributesMgmt from './attributesMgmt.json';
+import auditLogs from './auditLogs.json';
+import automation from './automation.json';
+import bulkActions from './bulkActions.json';
+import campaign from './campaign.json';
+import cannedMgmt from './cannedMgmt.json';
+import chatlist from './chatlist.json';
+import components from './components.json';
+import contact from './contact.json';
+import contactFilters from './contactFilters.json';
+import conversation from './conversation.json';
+import csatMgmt from './csatMgmt.json';
+import customRole from './customRole.json';
+import datePicker from './datePicker.json';
+import emoji from './emoji.json';
+import general from './general.json';
+import generalSettings from './generalSettings.json';
+import helpCenter from './helpCenter.json';
+import inbox from './inbox.json';
+import inboxMgmt from './inboxMgmt.json';
+import integrationApps from './integrationApps.json';
+import integrations from './integrations.json';
+import labelsMgmt from './labelsMgmt.json';
+import login from './login.json';
+import macros from './macros.json';
+import report from './report.json';
+import resetPassword from './resetPassword.json';
+import search from './search.json';
+import setNewPassword from './setNewPassword.json';
+import settings from './settings.json';
+import signup from './signup.json';
+import sla from './sla.json';
+import teamsSettings from './teamsSettings.json';
+import whatsappTemplates from './whatsappTemplates.json';
+
+export default {
+  ...advancedFilters,
+  ...agentBots,
+  ...agentMgmt,
+  ...attributesMgmt,
+  ...auditLogs,
+  ...automation,
+  ...bulkActions,
+  ...campaign,
+  ...cannedMgmt,
+  ...chatlist,
+  ...components,
+  ...contact,
+  ...contactFilters,
+  ...conversation,
+  ...csatMgmt,
+  ...customRole,
+  ...datePicker,
+  ...emoji,
+  ...general,
+  ...generalSettings,
+  ...helpCenter,
+  ...inbox,
+  ...inboxMgmt,
+  ...integrationApps,
+  ...integrations,
+  ...labelsMgmt,
+  ...login,
+  ...macros,
+  ...report,
+  ...resetPassword,
+  ...search,
+  ...setNewPassword,
+  ...settings,
+  ...signup,
+  ...sla,
+  ...teamsSettings,
+  ...whatsappTemplates,
+};
@@ -309,7 +309,217 @@
      "SEND_MESSAGE": "Send message...",
      "LOADER": "Captain is thinking",
      "YOU": "You",
-      "USE": "Use this"
+      "USE": "Use this",
+      "RESET": "Reset"
+    },
+    "PAYWALL": {
+      "TITLE": "Upgrade to use Captain AI",
+      "AVAILABLE_ON": "Captain is not available on the free plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "BANNER": {
+      "RESPONSES": "You've used over 80% of your response limit. To continue using Captain AI, please upgrade.",
+      "DOCUMENTS": "Document limit reached. Upgrade to continue using Captain AI."
+    },
+    "FORM": {
+      "CANCEL": "Cancel",
+      "CREATE": "Create",
+      "EDIT": "Update"
+    },
+    "ASSISTANTS": {
+      "HEADER": "Assistants",
+      "ADD_NEW": "Create a new assistant",
+      "DELETE": {
+        "TITLE": "Are you sure to delete the assistant?",
+        "DESCRIPTION": "This action is permanent. Deleting this assistant will remove it from all connected inboxes and permanently erase all generated knowledge.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The assistant has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the assistant, please try again."
+      },
+      "FORM_DESCRIPTION": "Fill out the details below to name your assistant, describe its purpose, and specify the product it will support.",
+      "CREATE": {
+        "TITLE": "Create an assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
+        },
+        "PRODUCT_NAME": {
+          "LABEL": "Product Name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "ERROR": "The product name is required"
+        },
+        "FEATURES": {
+          "TITLE": "Features",
+          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+      },
+      "OPTIONS": {
+        "EDIT_ASSISTANT": "Edit Assistant",
+        "DELETE_ASSISTANT": "Delete Assistant",
+        "VIEW_CONNECTED_INBOXES": "View connected inboxes"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No assistants available",
+        "SUBTITLE": "Create an assistant to provide quick and accurate responses to your users. It can learn from your help articles and past conversations."
+      }
+    },
+    "DOCUMENTS": {
+      "HEADER": "Documents",
+      "ADD_NEW": "Create a new document",
+      "RELATED_RESPONSES": {
+        "TITLE": "Related FAQs",
+        "DESCRIPTION": "These FAQs are generated directly from the document."
+      },
+      "FORM_DESCRIPTION": "Enter the URL of the document to add it as a knowledge source and choose the assistant to associate it with.",
+      "CREATE": {
+        "TITLE": "Add a document",
+        "SUCCESS_MESSAGE": "The document has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the document, please try again."
+      },
+      "FORM": {
+        "URL": {
+          "LABEL": "URL",
+          "PLACEHOLDER": "Enter the URL of the document",
+          "ERROR": "Please provide a valid URL for the document"
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select the assistant",
+          "ERROR": "The assistant field is required"
+        }
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the document?",
+        "DESCRIPTION": "This action is permanent. Deleting this document will permanently erase all generated knowledge.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The document has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the document, please try again."
+      },
+      "OPTIONS": {
+        "VIEW_RELATED_RESPONSES": "View Related Responses",
+        "DELETE_DOCUMENT": "Delete Document"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No documents available",
+        "SUBTITLE": "Documents are used by your assistant to generate FAQs. You can import documents to provide context for your assistant."
+      }
+    },
+    "RESPONSES": {
+      "HEADER": "FAQs",
+      "ADD_NEW": "Create new FAQ",
+      "DOCUMENTABLE": {
+        "CONVERSATION": "Conversation #{id}"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the FAQ?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "FAQ deleted successfully",
+        "ERROR_MESSAGE": "There was an error deleting the FAQ, please try again."
+      },
+      "FILTER": {
+        "ASSISTANT": "Assistant: {selected}",
+        "STATUS": "Status: {selected}",
+        "ALL_ASSISTANTS": "All"
+      },
+      "STATUS": {
+        "TITLE": "Status",
+        "PENDING": "Pending",
+        "APPROVED": "Approved",
+        "ALL": "All"
+      },
+      "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
+      "CREATE": {
+        "TITLE": "Add an FAQ",
+        "SUCCESS_MESSAGE": "The response has been added successfully.",
+        "ERROR_MESSAGE": "An error occurred while adding the response. Please try again."
+      },
+      "FORM": {
+        "QUESTION": {
+          "LABEL": "Question",
+          "PLACEHOLDER": "Enter the question here",
+          "ERROR": "Please provide a valid question."
+        },
+        "ANSWER": {
+          "LABEL": "Answer",
+          "PLACEHOLDER": "Enter the answer here",
+          "ERROR": "Please provide a valid answer."
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select an assistant",
+          "ERROR": "Please select an assistant."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the FAQ",
+        "SUCCESS_MESSAGE": "The FAQ has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the FAQ, please try again",
+        "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
+      },
+      "OPTIONS": {
+        "APPROVE": "Mark as approved",
+        "EDIT_RESPONSE": "Edit FAQ",
+        "DELETE_RESPONSE": "Delete FAQ"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No FAQs Found",
+        "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually."
+      }
+    },
+    "INBOXES": {
+      "HEADER": "Connected Inboxes",
+      "ADD_NEW": "Connect a new inbox",
+      "OPTIONS": {
+        "DISCONNECT": "Disconnect"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to disconnect the inbox?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The inbox was successfully disconnected.",
+        "ERROR_MESSAGE": "There was an error disconnecting the inbox, please try again."
+      },
+      "FORM_DESCRIPTION": "Choose an inbox to connect with the assistant.",
+      "CREATE": {
+        "TITLE": "Connect an Inbox",
+        "SUCCESS_MESSAGE": "The inbox was successfully connected.",
+        "ERROR_MESSAGE": "An error occurred while connecting the inbox. Please try again."
+      },
+      "FORM": {
+        "INBOX": {
+          "LABEL": "Inbox",
+          "PLACEHOLDER": "Choose the inbox to deploy the assistant.",
+          "ERROR": "An inbox selection is required."
+        }
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No Connected Inboxes",
+        "SUBTITLE": "Connecting an inbox allows the assistant to handle initial questions from your customers before transferring them to you."
+      }
    }
  }
 }
@@ -23,13 +23,13 @@
        "NAME": "First Response Time",
        "DESC": "( Avg )",
        "INFO_TEXT": "Total number of conversations used for computation:",
-        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)""TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
+        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Resolution Time",
        "DESC": "( Avg )",
        "INFO_TEXT": "Total number of conversations used for computation:",
-        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)""TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Resolution Count",
@@ -69,6 +69,50 @@
      "MONTH": "Month",
      "YEAR": "Year"
    },
+    "GROUP_BY_DAY_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      }
+    ],
+    "GROUP_BY_WEEK_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      }
+    ],
+    "GROUP_BY_MONTH_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      },
+      {
+        "id": 3,
+        "groupBy": "Month"
+      }
+    ],
+    "GROUP_BY_YEAR_OPTIONS": [
+      {
+        "id": 2,
+        "groupBy": "Week"
+      },
+      {
+        "id": 3,
+        "groupBy": "Month"
+      },
+      {
+        "id": 4,
+        "groupBy": "Year"
+      }
+    ],
    "BUSINESS_HOURS": "Business Hours",
    "FILTER_ACTIONS": {
      "CLEAR_FILTER": "Clear filter",
@@ -80,6 +124,7 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -101,13 +146,13 @@
        "NAME": "First Response Time",
        "DESC": "( Avg )",
        "INFO_TEXT": "Total number of conversations used for computation:",
-        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)""TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
+        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Resolution Time",
        "DESC": "( Avg )",
        "INFO_TEXT": "Total number of conversations used for computation:",
-        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)""TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Resolution Count",
@@ -174,7 +219,7 @@
        "NAME": "Resolution Time",
        "DESC": "( Avg )",
        "INFO_TEXT": "Total number of conversations used for computation:",
-        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)""TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Resolution Count",
@@ -214,6 +259,7 @@
  },
  "INBOX_REPORTS": {
    "HEADER": "Inbox Overview",
+    "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
@@ -235,13 +281,13 @@
        "NAME": "First Response Time",
        "DESC": "( Avg )",
        "INFO_TEXT": "Total number of conversations used for computation:",
-        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)""TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
+        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
      },
      "RESOLUTION_TIME": {
        "NAME": "Resolution Time",
        "DESC": "( Avg )",
        "INFO_TEXT": "Total number of conversations used for computation:",
-        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)""TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
      },
      "RESOLUTION_COUNT": {
        "NAME": "Resolution Count",
@@ -281,6 +327,7 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "Team Overview",
+    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_TEAM_REPORTS": "Download team reports",
@@ -416,8 +463,6 @@
      "NO_CONVERSATIONS": "No conversations",
      "CONVERSATION": "{count} conversation",
      "CONVERSATIONS": "{count} conversations",
-      "CONVERSATION": "{count} conversation",
-      "CONVERSATIONS": "{count} conversations",
      "DOWNLOAD_REPORT": "Download report"
    },
    "AGENT_CONVERSATIONS": {
@@ -496,5 +541,15 @@
      },
      "VIEW_DETAILS": "View Details"
    }
+  },
+  "SUMMARY_REPORTS": {
+    "INBOX": "Inbox",
+    "AGENT": "Agent",
+    "TEAM": "Team",
+    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
+    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
+    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
+    "RESOLUTION_COUNT": "Resolution Count",
+    "CONVERSATIONS": "No. of conversations"
  }
-}
+}
@@ -11,7 +11,10 @@
      "CONVERSATIONS": "Conversations",
      "MESSAGES": "Messages"
    },
+    "VIEW_MORE": "View more",
+    "LOAD_MORE": "Load more",
    "SEARCHING_DATA": "Searching",
+    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
    "PLACEHOLDER_KEYBINDING": "/ to focus",
@@ -21,6 +24,7 @@
    "READ_MORE": "Read more",
    "WROTE": "wrote:",
    "FROM": "from",
-    "EMAIL": "email"
+    "EMAIL": "email",
+    "EMAIL_SUBJECT": "subject"
  }
 }
@@ -194,7 +194,7 @@
  "SIDEBAR_ITEMS": {
    "CHANGE_AVAILABILITY_STATUS": "Change",
    "CHANGE_ACCOUNTS": "Switch account",
-    "SWITCH_WORKSPACE": "Switch workspace",
+    "SWITCH_ACCOUNT": "Switch account",
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "Select an account from the following list",
    "PROFILE_SETTINGS": "Profile settings",
@@ -263,6 +263,9 @@
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
    "CAPTAIN": "Captain",
+    "CAPTAIN_ASSISTANTS": "Assistants",
+    "CAPTAIN_DOCUMENTS": "Documents",
+    "CAPTAIN_RESPONSES": "FAQs",
    "HOME": "Home",
    "AGENTS": "Agents",
    "AGENT_BOTS": "Bots",
@@ -324,15 +327,27 @@
  },
  "BILLING_SETTINGS": {
    "TITLE": "Billing",
+    "DESCRIPTION": "Manage your subscription here, upgrade your plan and get more for your team.",
    "CURRENT_PLAN": {
      "TITLE": "Current Plan",
-      "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses"
+      "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses",
+      "SEAT_COUNT": "Number of seats",
+      "RENEWS_ON": "Renews on"
    },
+    "VIEW_PRICING": "View Pricing",
    "MANAGE_SUBSCRIPTION": {
      "TITLE": "Manage your subscription",
      "DESCRIPTION": "View your previous invoices, edit your billing details, or cancel your subscription.",
      "BUTTON_TXT": "Go to the billing portal"
    },
+    "CAPTAIN": {
+      "TITLE": "Captain",
+      "DESCRIPTION": "Manage usage and credits for Captain AI.",
+      "BUTTON_TXT": "Buy more credits",
+      "DOCUMENTS": "Documents",
+      "RESPONSES": "Responses",
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+    },
    "CHAT_WITH_US": {
      "TITLE": "Need help?",
      "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
@@ -1,74 +1,74 @@
 {
-      "AUDIT_LOGS": {
-            "HEADER": "سجلات التدقيق",
-            "HEADER_BTN_TXT": "إضافة سجلات التدقيق",
-            "LOADING": "جارٍ جلب سجلات التدقيق",
-            "DESCRIPTION": "سجلات مراجعة الحسابات تحتفظ بسجل للأنشطة في حسابك، مما يسمح لك بتتبع ومراجعة حسابك أو فريقك أو خدماتك.",
-            "LEARN_MORE": "معرفة المزيد عن سجلات المراجعة",
-            "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
-            "SIDEBAR_TXT": "<p><b>سجلات التدقيق</b> </p><p> سجلات التدقيق هي مسارات للأحداث والإجراءات في نظام Chatwoot. </p>",
-            "LIST": {
-                  "404": "لا توجد سجلات تدقيق متاحة في هذا الحساب.",
-                  "TITLE": "إدارة سجلات التدقيق",
-                  "DESC": "سجلات التدقيق هي مسارات للأحداث والإجراءات في نظام Chatwoot.",
-                  "TABLE_HEADER": [
-                        "المستخدم",
-                        "الإجراء",
-                        "عنوان IP"
-                  ]
-            },
-            "API": {
-                  "SUCCESS_MESSAGE": "تم استرجاع سجلات التدقيق بنجاح",
-                  "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
-            },
-            "DEFAULT_USER": "النظام",
-            "AUTOMATION_RULE": {
-                  "ADD": "{agentName} أنشأ قاعدة أتمتة جديدة (#{id})",
-                  "EDIT": "{agentName} قام بتحديث قاعدة أتمتة (#{id})",
-                  "DELETE": "{agentName} حذف قاعدة أتمتة (#{id})"
-            },
-            "ACCOUNT_USER": {
-                  "ADD": "{agentName} دعا {invitee} إلى الحساب كـ {role}",
-                  "EDIT": {
-                        "SELF": "%{agentName} غير %{attributes} الخاصة به إلى %{values}",
-                        "OTHER": "%{agentName} غير %{attributes} لـ %{user} إلى %{values}",
-                        "DELETED": "%{agentName} غير %{attributes} لـ %{user} إلى %{values}"
-                  }
-            },
-            "INBOX": {
-                  "ADD": "{agentName} أنشأ صندوق وارد جديد (#{id})",
-                  "EDIT": "{agentName} قام بتحديث صندوق الوارد (#{id})",
-                  "DELETE": "{agentName} حذف صندوق الوارد (#{id})"
-            },
-            "WEBHOOK": {
-                  "ADD": "{agentName} أنشأ Webhook جديد (#{id})",
-                  "EDIT": "{agentName} قام بتحديث Webhook (#{id})",
-                  "DELETE": "{agentName} حذف Webhook (#{id})"
-            },
-            "USER_ACTION": {
-                  "SIGN_IN": "{agentName} قام بتسجيل الدخول",
-                  "SIGN_OUT": "{agentName} قام بتسجيل الخروج"
-            },
-            "TEAM": {
-                  "ADD": "{agentName} أنشأ فريق جديد (#{id})",
-                  "EDIT": "{agentName} قام بتحديث الفريق (#{id})",
-                  "DELETE": "{agentName} حذف الفريق (#{id})"
-            },
-            "MACRO": {
-                  "ADD": "{agentName} أنشأ ماكرو جديد (#{id})",
-                  "EDIT": "{agentName} قام بتحديث ماكرو (#{id})",
-                  "DELETE": "{agentName} حذف ماكرو (#{id})"
-            },
-            "INBOX_MEMBER": {
-                  "ADD": "{agentName} أضاف {user} إلى صندوق الوارد (#{inbox_id})",
-                  "REMOVE": "{agentName} أزال {user} من صندوق الوارد (#{inbox_id})"
-            },
-            "TEAM_MEMBER": {
-                  "ADD": "{agentName} أضاف {user} إلى الفريق (#{team_id})",
-                  "REMOVE": "{agentName} أزال {user} من الفريق (#{team_id})"
-            },
-            "ACCOUNT": {
-                  "EDIT": "{agentName} قام بتحديث إعدادات الحساب (#{id})"
-            }
+  "AUDIT_LOGS": {
+    "HEADER": "سجلات التدقيق",
+    "HEADER_BTN_TXT": "إضافة سجلات التدقيق",
+    "LOADING": "جارٍ جلب سجلات التدقيق",
+    "DESCRIPTION": "سجلات مراجعة الحسابات تحتفظ بسجل للأنشطة في حسابك، مما يسمح لك بتتبع ومراجعة حسابك أو فريقك أو خدماتك.",
+    "LEARN_MORE": "معرفة المزيد عن سجلات المراجعة",
+    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
+    "SIDEBAR_TXT": "<p><b>سجلات التدقيق</b> </p><p> سجلات التدقيق هي مسارات للأحداث والإجراءات في نظام Chatwoot. </p>",
+    "LIST": {
+      "404": "لا توجد سجلات تدقيق متاحة في هذا الحساب.",
+      "TITLE": "إدارة سجلات التدقيق",
+      "DESC": "سجلات التدقيق هي مسارات للأحداث والإجراءات في نظام Chatwoot.",
+      "TABLE_HEADER": {
+        "ACTIVITY": "الأنشطة",
+        "TIME": "الوقت",
+        "IP_ADDRESS": "عنوان IP"
      }
-}
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "تم استرجاع سجلات التدقيق بنجاح",
+      "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
+    },
+    "DEFAULT_USER": "النظام",
+    "AUTOMATION_RULE": {
+      "ADD": "{agentName} أنشأ قاعدة أتمتة جديدة (##{id})",
+      "EDIT": "{agentName} قام بتحديث قاعدة أتمتة (##{id})",
+      "DELETE": "{agentName} حذف قاعدة أتمتة (##{id})"
+    },
+    "ACCOUNT_USER": {
+      "ADD": "{agentName} دعا {invitee} إلى الحساب كـ {role}",
+      "EDIT": {
+        "SELF": "{agentName} غير {attributes} الخاصة به إلى {values}",
+        "OTHER": "{agentName} غير {attributes} لـ {user} إلى {values}",
+        "DELETED": "{agentName} غير {attributes} لـ %{user} إلى {values}"
+      }
+    },
+    "INBOX": {
+      "ADD": "{agentName} أنشأ صندوق وارد جديد (##{id})",
+      "EDIT": "{agentName} قام بتحديث صندوق الوارد (##{id})",
+      "DELETE": "{agentName} حذف صندوق الوارد (##{id})"
+    },
+    "WEBHOOK": {
+      "ADD": "{agentName} أنشأ Webhook جديد (##{id})",
+      "EDIT": "{agentName} قام بتحديث Webhook (##{id})",
+      "DELETE": "{agentName} حذف Webhook (##{id})"
+    },
+    "USER_ACTION": {
+      "SIGN_IN": "{agentName} قام بتسجيل الدخول",
+      "SIGN_OUT": "{agentName} قام بتسجيل الخروج"
+    },
+    "TEAM": {
+      "ADD": "{agentName} أنشأ فريق جديد (##{id})",
+      "EDIT": "{agentName} قام بتحديث الفريق (##{id})",
+      "DELETE": "{agentName} حذف الفريق (##{id})"
+    },
+    "MACRO": {
+      "ADD": "{agentName} أنشأ ماكرو جديد (##{id})",
+      "EDIT": "{agentName} قام بتحديث ماكرو (##{id})",
+      "DELETE": "{agentName} حذف ماكرو (##{id})"
+    },
+    "INBOX_MEMBER": {
+      "ADD": "{agentName} أضاف {user} إلى صندوق الوارد (##{inbox_id})",
+      "REMOVE": "{agentName} أزال {user} من صندوق الوارد (##{inbox_id})"
+    },
+    "TEAM_MEMBER": {
+      "ADD": "{agentName} أضاف {user} إلى الفريق (##{team_id})",
+      "REMOVE": "{agentName} أزال {user} من الفريق (##{team_id})"
+    },
+    "ACCOUNT": {
+      "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
+    }
+  }
+}
@@ -99,6 +99,9 @@
      },
      "fallback": {
        "CONTENT": "قام بمشاركة رابط"
+      },
+      "contact": {
+        "CONTENT": "Shared contact"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -54,6 +54,7 @@
    "SUCCESS_DELETE_MESSAGE": "تم حذف الرسالة بنجاح",
    "FAIL_DELETE_MESSSAGE": "تعذر حذف الرسالة! حاول مرة أخرى",
    "NO_RESPONSE": "لا توجد استجابة",
+    "RESPONSE": "Response",
    "RATING_TITLE": "التقييم",
    "FEEDBACK_TITLE": "الملاحظات",
    "REPLY_MESSAGE_NOT_FOUND": "الرسالة غير متوفرة",
@@ -133,7 +134,7 @@
          "FAILED": "تعذر تعيين الوكيل. الرجاء المحاولة مرة أخرى."
        },
        "LABEL_ASSIGNMENT": {
-          "SUCCESFUL": "تعيين تسمية #{labelName} لمعرف المحادثة {conversationId}",
+          "SUCCESFUL": "تعيين تسمية ##{labelName} لمعرف المحادثة {conversationId}",
          "FAILED": "تعذر تعيين التسمية. الرجاء المحاولة مرة أخرى."
        },
        "TEAM_ASSIGNMENT": {
@@ -352,5 +353,11 @@
    "ONE": "{user} is typing",
    "TWO": "{user} and {secondUser} are typing",
    "MULTIPLE": "{user} and {count} others are typing"
+  },
+  "COPILOT": {
+    "TRY_THESE_PROMPTS": "Try these prompts"
+  },
+  "GALLERY_VIEW": {
+    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
  }
-}
+}
@@ -8,13 +8,18 @@ import bulkActions from './bulkActions.json';
 import campaign from './campaign.json';
 import cannedMgmt from './cannedMgmt.json';
 import chatlist from './chatlist.json';
+import components from './components.json';
 import contact from './contact.json';
 import contactFilters from './contactFilters.json';
 import conversation from './conversation.json';
 import csatMgmt from './csatMgmt.json';
+import customRole from './customRole.json';
+import datePicker from './datePicker.json';
 import emoji from './emoji.json';
+import general from './general.json';
 import generalSettings from './generalSettings.json';
 import helpCenter from './helpCenter.json';
+import inbox from './inbox.json';
 import inboxMgmt from './inboxMgmt.json';
 import integrationApps from './integrationApps.json';
 import integrations from './integrations.json';
@@ -27,6 +32,7 @@ import search from './search.json';
 import setNewPassword from './setNewPassword.json';
 import settings from './settings.json';
 import signup from './signup.json';
+import sla from './sla.json';
 import teamsSettings from './teamsSettings.json';
 import whatsappTemplates from './whatsappTemplates.json';

@@ -41,13 +47,18 @@ export default {
  ...campaign,
  ...cannedMgmt,
  ...chatlist,
+  ...components,
  ...contact,
  ...contactFilters,
  ...conversation,
  ...csatMgmt,
+  ...customRole,
+  ...datePicker,
  ...emoji,
+  ...general,
  ...generalSettings,
  ...helpCenter,
+  ...inbox,
  ...inboxMgmt,
  ...integrationApps,
  ...integrations,
@@ -60,6 +71,7 @@ export default {
  ...setNewPassword,
  ...settings,
  ...signup,
+  ...sla,
  ...teamsSettings,
  ...whatsappTemplates,
 };
@@ -56,7 +56,7 @@
      "BUTTON_TEXT": "قطع الاتصال"
    },
    "SIDEBAR_DESCRIPTION": {
-      "DIALOGFLOW": "تدفق الحوار هو منصة لفهم اللغة الطبيعية التي تجعل من السهل تصميم ودمج واجهة المستخدم للمحادثة في تطبيق الهاتف المحمول الخاص بك، تطبيق الويب، الجهاز، البوت، نظام الاستجابة الصوتية التفاعلي، وما إلى ذلك. <br /> <br /> تكامل تدفق الحوار مع {installationName} يسمح لك بتكوين بوت تدفق الحوار مع صناديق الوارد الخاصة بك والذي يتيح للبوت التعامل مع الاستفسارات في البداية وتسليمها إلى وكيل عند الحاجة. ويمكن استخدام تدفق البيانات لتأهيل الخيوط وتقليل عبء العمل الملقى على عاتق الوكلاء عن طريق طرح الأسئلة المتكررة وما إلى ذلك. <br /> <br /> لإضافة تدفق الحوار، تحتاج إلى إنشاء حساب خدمة في وحدة تحكم مشروع جوجل الخاص بك ومشاركة بيانات الاعتماد. يرجى الرجوع إلى مستندات Dialogflow للحصول على مزيد من المعلومات."
+      "DIALOGFLOW": "Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. <br /> <br /> Dialogflow integration with {installationName} allows you to configure a Dialogflow bot with your inboxes which lets the bot handle the queries initially and hand them over to an agent when needed. Dialogflow can be used to qualifying the leads, reduce the workload of agents by providing frequently asked questions etc. <br /> <br /> To add Dialogflow, you need to create a Service Account in your Google project console and share the credentials. Please refer to the Dialogflow docs for more information."
    }
  }
-}
+}
@@ -235,7 +235,7 @@
        "ERROR": "حدث خطأ أثناء جلب المشكلات من Linear، الرجاء المحاولة مرة أخرى",
        "LINK_SUCCESS": "تم ربط المشكلة بنجاح",
        "LINK_ERROR": "حدث خطأ أثناء ربط المشكلة، الرجاء المحاولة مرة أخرى",
-        "LINK_TITLE": "محادثة (#{conversationId}) مع {name}"
+        "LINK_TITLE": "Conversation (#{conversationId}) with {name}"
      },
      "ADD_OR_LINK": {
        "TITLE": "إنشاء/رابط مشكلة في Linear",
@@ -294,7 +294,7 @@
        "PRIORITY": "الأولوية",
        "ASSIGNEE": "المكلَّف",
        "LABELS": "الوسوم",
-        "CREATED_AT": "تم إنشاؤها في {createdAt}"
+        "CREATED_AT": "Created at {createdAt}"
      },
      "UNLINK": {
        "TITLE": "إلغاء الربط",
@@ -309,7 +309,217 @@
      "SEND_MESSAGE": "إرسال الرسالة...",
      "LOADER": "Captain is thinking",
      "YOU": "أنت",
-      "USE": "Use this"
+      "USE": "Use this",
+      "RESET": "Reset"
+    },
+    "PAYWALL": {
+      "TITLE": "Upgrade to use Captain AI",
+      "AVAILABLE_ON": "Captain is not available on the free plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "BANNER": {
+      "RESPONSES": "You've used over 80% of your response limit. To continue using Captain AI, please upgrade.",
+      "DOCUMENTS": "Document limit reached. Upgrade to continue using Captain AI."
+    },
+    "FORM": {
+      "CANCEL": "إلغاء",
+      "CREATE": "إنشاء",
+      "EDIT": "تحديث"
+    },
+    "ASSISTANTS": {
+      "HEADER": "Assistants",
+      "ADD_NEW": "Create a new assistant",
+      "DELETE": {
+        "TITLE": "Are you sure to delete the assistant?",
+        "DESCRIPTION": "This action is permanent. Deleting this assistant will remove it from all connected inboxes and permanently erase all generated knowledge.",
+        "CONFIRM": "نعم، احذف",
+        "SUCCESS_MESSAGE": "The assistant has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the assistant, please try again."
+      },
+      "FORM_DESCRIPTION": "Fill out the details below to name your assistant, describe its purpose, and specify the product it will support.",
+      "CREATE": {
+        "TITLE": "Create an assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
+        },
+        "PRODUCT_NAME": {
+          "LABEL": "Product Name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "ERROR": "The product name is required"
+        },
+        "FEATURES": {
+          "TITLE": "الخصائص",
+          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+      },
+      "OPTIONS": {
+        "EDIT_ASSISTANT": "Edit Assistant",
+        "DELETE_ASSISTANT": "Delete Assistant",
+        "VIEW_CONNECTED_INBOXES": "View connected inboxes"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No assistants available",
+        "SUBTITLE": "Create an assistant to provide quick and accurate responses to your users. It can learn from your help articles and past conversations."
+      }
+    },
+    "DOCUMENTS": {
+      "HEADER": "Documents",
+      "ADD_NEW": "Create a new document",
+      "RELATED_RESPONSES": {
+        "TITLE": "Related FAQs",
+        "DESCRIPTION": "These FAQs are generated directly from the document."
+      },
+      "FORM_DESCRIPTION": "Enter the URL of the document to add it as a knowledge source and choose the assistant to associate it with.",
+      "CREATE": {
+        "TITLE": "Add a document",
+        "SUCCESS_MESSAGE": "The document has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the document, please try again."
+      },
+      "FORM": {
+        "URL": {
+          "LABEL": "الرابط",
+          "PLACEHOLDER": "Enter the URL of the document",
+          "ERROR": "Please provide a valid URL for the document"
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select the assistant",
+          "ERROR": "The assistant field is required"
+        }
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the document?",
+        "DESCRIPTION": "This action is permanent. Deleting this document will permanently erase all generated knowledge.",
+        "CONFIRM": "نعم، احذف",
+        "SUCCESS_MESSAGE": "The document has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the document, please try again."
+      },
+      "OPTIONS": {
+        "VIEW_RELATED_RESPONSES": "View Related Responses",
+        "DELETE_DOCUMENT": "Delete Document"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No documents available",
+        "SUBTITLE": "Documents are used by your assistant to generate FAQs. You can import documents to provide context for your assistant."
+      }
+    },
+    "RESPONSES": {
+      "HEADER": "FAQs",
+      "ADD_NEW": "Create new FAQ",
+      "DOCUMENTABLE": {
+        "CONVERSATION": "Conversation #{id}"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the FAQ?",
+        "DESCRIPTION": "",
+        "CONFIRM": "نعم، احذف",
+        "SUCCESS_MESSAGE": "FAQ deleted successfully",
+        "ERROR_MESSAGE": "There was an error deleting the FAQ, please try again."
+      },
+      "FILTER": {
+        "ASSISTANT": "Assistant: {selected}",
+        "STATUS": "Status: {selected}",
+        "ALL_ASSISTANTS": "الكل"
+      },
+      "STATUS": {
+        "TITLE": "الحالة",
+        "PENDING": "معلق",
+        "APPROVED": "Approved",
+        "ALL": "الكل"
+      },
+      "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
+      "CREATE": {
+        "TITLE": "Add an FAQ",
+        "SUCCESS_MESSAGE": "The response has been added successfully.",
+        "ERROR_MESSAGE": "An error occurred while adding the response. Please try again."
+      },
+      "FORM": {
+        "QUESTION": {
+          "LABEL": "Question",
+          "PLACEHOLDER": "Enter the question here",
+          "ERROR": "Please provide a valid question."
+        },
+        "ANSWER": {
+          "LABEL": "Answer",
+          "PLACEHOLDER": "Enter the answer here",
+          "ERROR": "Please provide a valid answer."
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select an assistant",
+          "ERROR": "Please select an assistant."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the FAQ",
+        "SUCCESS_MESSAGE": "The FAQ has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the FAQ, please try again",
+        "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
+      },
+      "OPTIONS": {
+        "APPROVE": "Mark as approved",
+        "EDIT_RESPONSE": "Edit FAQ",
+        "DELETE_RESPONSE": "Delete FAQ"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No FAQs Found",
+        "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually."
+      }
+    },
+    "INBOXES": {
+      "HEADER": "Connected Inboxes",
+      "ADD_NEW": "Connect a new inbox",
+      "OPTIONS": {
+        "DISCONNECT": "قطع الاتصال"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to disconnect the inbox?",
+        "DESCRIPTION": "",
+        "CONFIRM": "نعم، احذف",
+        "SUCCESS_MESSAGE": "The inbox was successfully disconnected.",
+        "ERROR_MESSAGE": "There was an error disconnecting the inbox, please try again."
+      },
+      "FORM_DESCRIPTION": "Choose an inbox to connect with the assistant.",
+      "CREATE": {
+        "TITLE": "Connect an Inbox",
+        "SUCCESS_MESSAGE": "The inbox was successfully connected.",
+        "ERROR_MESSAGE": "An error occurred while connecting the inbox. Please try again."
+      },
+      "FORM": {
+        "INBOX": {
+          "LABEL": "صندوق الوارد",
+          "PLACEHOLDER": "Choose the inbox to deploy the assistant.",
+          "ERROR": "An inbox selection is required."
+        }
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No Connected Inboxes",
+        "SUBTITLE": "Connecting an inbox allows the assistant to handle initial questions from your customers before transferring them to you."
+      }
    }
  }
-}
+}
@@ -3,7 +3,7 @@
    "TITLE": "تسجيل الدخول إلى Chatwoot",
    "EMAIL": {
      "LABEL": "البريد الإلكتروني",
-      "PLACEHOLDER": "مثلاً: someone{'@'}example.com",
+      "PLACEHOLDER": "example{'@'}companyname.com",
      "ERROR": "الرجاء إدخال عنوان بريد إلكتروني صحيح"
    },
    "PASSWORD": {
@@ -24,4 +24,4 @@
    "CREATE_NEW_ACCOUNT": "إنشاء حساب جديد",
    "SUBMIT": "تسجيل الدخول"
  }
-}
+}
@@ -124,6 +124,7 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "نظرة عامة للوكلاء",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
    "LOADING_CHART": "جاري جلب بيانات الرسم البياني...",
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
    "DOWNLOAD_AGENT_REPORTS": "تنزيل تقارير الوكيل",
@@ -258,6 +259,7 @@
  },
  "INBOX_REPORTS": {
    "HEADER": "نظرة عامة على صندوق الوارد",
+    "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
    "LOADING_CHART": "تحميل بيانات الرسم البياني...",
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
    "DOWNLOAD_INBOX_REPORTS": "تحميل تقارير صندوق الوارد",
@@ -325,6 +327,7 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "نظرة عامة للفريق",
+    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
    "LOADING_CHART": "تحميل بيانات الرسم البياني...",
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
    "DOWNLOAD_TEAM_REPORTS": "تحميل تقارير الفريق",
@@ -538,5 +541,15 @@
      },
      "VIEW_DETAILS": "View Details"
    }
+  },
+  "SUMMARY_REPORTS": {
+    "INBOX": "صندوق الوارد",
+    "AGENT": "وكيل الدعم",
+    "TEAM": "الفريق",
+    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
+    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
+    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
+    "RESOLUTION_COUNT": "عدد مرات الإغلاق",
+    "CONVERSATIONS": "عدد المحادثات"
  }
-}
+}
@@ -11,7 +11,10 @@
      "CONVERSATIONS": "المحادثات",
      "MESSAGES": "الرسائل"
    },
+    "VIEW_MORE": "View more",
+    "LOAD_MORE": "Load more",
    "SEARCHING_DATA": "جاري البحث",
+    "LOADING_DATA": "جار التحميل",
    "EMPTY_STATE": "لم يتم العثور على {item} للطلب '{query}'",
    "EMPTY_STATE_FULL": "لم يتم العثور على نتائج للطلب '{query}'",
    "PLACEHOLDER_KEYBINDING": "/ للتركيز",
@@ -21,6 +24,7 @@
    "READ_MORE": "اقرأ المزيد",
    "WROTE": "كتب:",
    "FROM": "من",
-    "EMAIL": "البريد الإلكتروني"
+    "EMAIL": "البريد الإلكتروني",
+    "EMAIL_SUBJECT": "الموضوع"
  }
 }
@@ -194,7 +194,7 @@
  "SIDEBAR_ITEMS": {
    "CHANGE_AVAILABILITY_STATUS": "يتغيرون",
    "CHANGE_ACCOUNTS": "Switch account",
-    "SWITCH_WORKSPACE": "Switch workspace",
+    "SWITCH_ACCOUNT": "Switch account",
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "اختر حساباً من القائمة التالية",
    "PROFILE_SETTINGS": "Profile settings",
@@ -263,6 +263,9 @@
    "SETTINGS": "الإعدادات",
    "CONTACTS": "جهات الاتصال",
    "CAPTAIN": "قائد",
+    "CAPTAIN_ASSISTANTS": "Assistants",
+    "CAPTAIN_DOCUMENTS": "Documents",
+    "CAPTAIN_RESPONSES": "FAQs",
    "HOME": "الرئيسية",
    "AGENTS": "وكيل الدعم",
    "AGENT_BOTS": "الروبوتات",
@@ -324,15 +327,27 @@
  },
  "BILLING_SETTINGS": {
    "TITLE": "الفواتير",
+    "DESCRIPTION": "Manage your subscription here, upgrade your plan and get more for your team.",
    "CURRENT_PLAN": {
      "TITLE": "الباقة الحالية",
-      "PLAN_NOTE": "أنت مشترك حاليا في باقة**{plan}** مع تراخيص **{quantity}**"
+      "PLAN_NOTE": "أنت مشترك حاليا في باقة**{plan}** مع تراخيص **{quantity}**",
+      "SEAT_COUNT": "Number of seats",
+      "RENEWS_ON": "Renews on"
    },
+    "VIEW_PRICING": "View Pricing",
    "MANAGE_SUBSCRIPTION": {
      "TITLE": "إدارة الاشتراك الخاص بك",
      "DESCRIPTION": "عرض فواتيرك السابقة، تحرير تفاصيل الفوترة الخاصة بك، أو إلغاء اشتراكك.",
      "BUTTON_TXT": "الذهاب إلى بوابة الفوترة"
    },
+    "CAPTAIN": {
+      "TITLE": "قائد",
+      "DESCRIPTION": "Manage usage and credits for Captain AI.",
+      "BUTTON_TXT": "Buy more credits",
+      "DOCUMENTS": "Documents",
+      "RESPONSES": "Responses",
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+    },
    "CHAT_WITH_US": {
      "TITLE": "تحتاج مساعدة؟",
      "DESCRIPTION": "هل تواجه أي مشاكل في الفواتير؟ نحن هنا للمساعدة.",
@@ -20,7 +20,7 @@
    },
    "EMAIL": {
      "LABEL": "البريد الإلكتروني للعمل",
-      "PLACEHOLDER": "أدخل عنوان بريدك الإلكتروني للعمل. مثال: bruce{'@'}wayne{'.'}enterprises",
+      "PLACEHOLDER": "Enter your work email address. E.g., bruce{'@'}wayne{'.'}enterprises",
      "ERROR": "Please enter a valid work email address"
    },
    "PASSWORD": {
@@ -41,4 +41,4 @@
    "SUBMIT": "إرسال",
    "HAVE_AN_ACCOUNT": "هل لديك حساب مسبق؟"
  }
-}
+}
@@ -99,6 +99,9 @@
      },
      "fallback": {
        "CONTENT": "has shared a url"
+      },
+      "contact": {
+        "CONTENT": "Shared contact"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -54,6 +54,7 @@
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
+    "RESPONSE": "Response",
    "RATING_TITLE": "Rating",
    "FEEDBACK_TITLE": "Feedback",
    "REPLY_MESSAGE_NOT_FOUND": "Message not available",
@@ -352,5 +353,11 @@
    "ONE": "{user} is typing",
    "TWO": "{user} and {secondUser} are typing",
    "MULTIPLE": "{user} and {count} others are typing"
+  },
+  "COPILOT": {
+    "TRY_THESE_PROMPTS": "Try these prompts"
+  },
+  "GALLERY_VIEW": {
+    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
  }
 }
@@ -0,0 +1,77 @@
+import advancedFilters from './advancedFilters.json';
+import agentBots from './agentBots.json';
+import agentMgmt from './agentMgmt.json';
+import attributesMgmt from './attributesMgmt.json';
+import auditLogs from './auditLogs.json';
+import automation from './automation.json';
+import bulkActions from './bulkActions.json';
+import campaign from './campaign.json';
+import cannedMgmt from './cannedMgmt.json';
+import chatlist from './chatlist.json';
+import components from './components.json';
+import contact from './contact.json';
+import contactFilters from './contactFilters.json';
+import conversation from './conversation.json';
+import csatMgmt from './csatMgmt.json';
+import customRole from './customRole.json';
+import datePicker from './datePicker.json';
+import emoji from './emoji.json';
+import general from './general.json';
+import generalSettings from './generalSettings.json';
+import helpCenter from './helpCenter.json';
+import inbox from './inbox.json';
+import inboxMgmt from './inboxMgmt.json';
+import integrationApps from './integrationApps.json';
+import integrations from './integrations.json';
+import labelsMgmt from './labelsMgmt.json';
+import login from './login.json';
+import macros from './macros.json';
+import report from './report.json';
+import resetPassword from './resetPassword.json';
+import search from './search.json';
+import setNewPassword from './setNewPassword.json';
+import settings from './settings.json';
+import signup from './signup.json';
+import sla from './sla.json';
+import teamsSettings from './teamsSettings.json';
+import whatsappTemplates from './whatsappTemplates.json';
+
+export default {
+  ...advancedFilters,
+  ...agentBots,
+  ...agentMgmt,
+  ...attributesMgmt,
+  ...auditLogs,
+  ...automation,
+  ...bulkActions,
+  ...campaign,
+  ...cannedMgmt,
+  ...chatlist,
+  ...components,
+  ...contact,
+  ...contactFilters,
+  ...conversation,
+  ...csatMgmt,
+  ...customRole,
+  ...datePicker,
+  ...emoji,
+  ...general,
+  ...generalSettings,
+  ...helpCenter,
+  ...inbox,
+  ...inboxMgmt,
+  ...integrationApps,
+  ...integrations,
+  ...labelsMgmt,
+  ...login,
+  ...macros,
+  ...report,
+  ...resetPassword,
+  ...search,
+  ...setNewPassword,
+  ...settings,
+  ...signup,
+  ...sla,
+  ...teamsSettings,
+  ...whatsappTemplates,
+};
@@ -309,7 +309,217 @@
      "SEND_MESSAGE": "Send message...",
      "LOADER": "Captain is thinking",
      "YOU": "You",
-      "USE": "Use this"
+      "USE": "Use this",
+      "RESET": "Reset"
+    },
+    "PAYWALL": {
+      "TITLE": "Upgrade to use Captain AI",
+      "AVAILABLE_ON": "Captain is not available on the free plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "BANNER": {
+      "RESPONSES": "You've used over 80% of your response limit. To continue using Captain AI, please upgrade.",
+      "DOCUMENTS": "Document limit reached. Upgrade to continue using Captain AI."
+    },
+    "FORM": {
+      "CANCEL": "Cancel",
+      "CREATE": "Create",
+      "EDIT": "Update"
+    },
+    "ASSISTANTS": {
+      "HEADER": "Assistants",
+      "ADD_NEW": "Create a new assistant",
+      "DELETE": {
+        "TITLE": "Are you sure to delete the assistant?",
+        "DESCRIPTION": "This action is permanent. Deleting this assistant will remove it from all connected inboxes and permanently erase all generated knowledge.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The assistant has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the assistant, please try again."
+      },
+      "FORM_DESCRIPTION": "Fill out the details below to name your assistant, describe its purpose, and specify the product it will support.",
+      "CREATE": {
+        "TITLE": "Create an assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
+        },
+        "PRODUCT_NAME": {
+          "LABEL": "Product Name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "ERROR": "The product name is required"
+        },
+        "FEATURES": {
+          "TITLE": "Features",
+          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+      },
+      "OPTIONS": {
+        "EDIT_ASSISTANT": "Edit Assistant",
+        "DELETE_ASSISTANT": "Delete Assistant",
+        "VIEW_CONNECTED_INBOXES": "View connected inboxes"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No assistants available",
+        "SUBTITLE": "Create an assistant to provide quick and accurate responses to your users. It can learn from your help articles and past conversations."
+      }
+    },
+    "DOCUMENTS": {
+      "HEADER": "Documents",
+      "ADD_NEW": "Create a new document",
+      "RELATED_RESPONSES": {
+        "TITLE": "Related FAQs",
+        "DESCRIPTION": "These FAQs are generated directly from the document."
+      },
+      "FORM_DESCRIPTION": "Enter the URL of the document to add it as a knowledge source and choose the assistant to associate it with.",
+      "CREATE": {
+        "TITLE": "Add a document",
+        "SUCCESS_MESSAGE": "The document has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the document, please try again."
+      },
+      "FORM": {
+        "URL": {
+          "LABEL": "URL",
+          "PLACEHOLDER": "Enter the URL of the document",
+          "ERROR": "Please provide a valid URL for the document"
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select the assistant",
+          "ERROR": "The assistant field is required"
+        }
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the document?",
+        "DESCRIPTION": "This action is permanent. Deleting this document will permanently erase all generated knowledge.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The document has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the document, please try again."
+      },
+      "OPTIONS": {
+        "VIEW_RELATED_RESPONSES": "View Related Responses",
+        "DELETE_DOCUMENT": "Delete Document"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No documents available",
+        "SUBTITLE": "Documents are used by your assistant to generate FAQs. You can import documents to provide context for your assistant."
+      }
+    },
+    "RESPONSES": {
+      "HEADER": "FAQs",
+      "ADD_NEW": "Create new FAQ",
+      "DOCUMENTABLE": {
+        "CONVERSATION": "Conversation #{id}"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the FAQ?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "FAQ deleted successfully",
+        "ERROR_MESSAGE": "There was an error deleting the FAQ, please try again."
+      },
+      "FILTER": {
+        "ASSISTANT": "Assistant: {selected}",
+        "STATUS": "Status: {selected}",
+        "ALL_ASSISTANTS": "All"
+      },
+      "STATUS": {
+        "TITLE": "Status",
+        "PENDING": "Pending",
+        "APPROVED": "Approved",
+        "ALL": "All"
+      },
+      "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
+      "CREATE": {
+        "TITLE": "Add an FAQ",
+        "SUCCESS_MESSAGE": "The response has been added successfully.",
+        "ERROR_MESSAGE": "An error occurred while adding the response. Please try again."
+      },
+      "FORM": {
+        "QUESTION": {
+          "LABEL": "Question",
+          "PLACEHOLDER": "Enter the question here",
+          "ERROR": "Please provide a valid question."
+        },
+        "ANSWER": {
+          "LABEL": "Answer",
+          "PLACEHOLDER": "Enter the answer here",
+          "ERROR": "Please provide a valid answer."
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select an assistant",
+          "ERROR": "Please select an assistant."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the FAQ",
+        "SUCCESS_MESSAGE": "The FAQ has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the FAQ, please try again",
+        "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
+      },
+      "OPTIONS": {
+        "APPROVE": "Mark as approved",
+        "EDIT_RESPONSE": "Edit FAQ",
+        "DELETE_RESPONSE": "Delete FAQ"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No FAQs Found",
+        "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually."
+      }
+    },
+    "INBOXES": {
+      "HEADER": "Connected Inboxes",
+      "ADD_NEW": "Connect a new inbox",
+      "OPTIONS": {
+        "DISCONNECT": "Disconnect"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to disconnect the inbox?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The inbox was successfully disconnected.",
+        "ERROR_MESSAGE": "There was an error disconnecting the inbox, please try again."
+      },
+      "FORM_DESCRIPTION": "Choose an inbox to connect with the assistant.",
+      "CREATE": {
+        "TITLE": "Connect an Inbox",
+        "SUCCESS_MESSAGE": "The inbox was successfully connected.",
+        "ERROR_MESSAGE": "An error occurred while connecting the inbox. Please try again."
+      },
+      "FORM": {
+        "INBOX": {
+          "LABEL": "Inbox",
+          "PLACEHOLDER": "Choose the inbox to deploy the assistant.",
+          "ERROR": "An inbox selection is required."
+        }
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No Connected Inboxes",
+        "SUBTITLE": "Connecting an inbox allows the assistant to handle initial questions from your customers before transferring them to you."
+      }
    }
  }
 }
@@ -124,6 +124,7 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -258,6 +259,7 @@
  },
  "INBOX_REPORTS": {
    "HEADER": "Inbox Overview",
+    "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
@@ -325,6 +327,7 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "Team Overview",
+    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_TEAM_REPORTS": "Download team reports",
@@ -538,5 +541,15 @@
      },
      "VIEW_DETAILS": "View Details"
    }
+  },
+  "SUMMARY_REPORTS": {
+    "INBOX": "Inbox",
+    "AGENT": "Agent",
+    "TEAM": "Team",
+    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
+    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
+    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
+    "RESOLUTION_COUNT": "Resolution Count",
+    "CONVERSATIONS": "No. of conversations"
  }
 }
@@ -11,7 +11,10 @@
      "CONVERSATIONS": "Conversations",
      "MESSAGES": "Messages"
    },
+    "VIEW_MORE": "View more",
+    "LOAD_MORE": "Load more",
    "SEARCHING_DATA": "Searching",
+    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
    "PLACEHOLDER_KEYBINDING": "/ to focus",
@@ -21,6 +24,7 @@
    "READ_MORE": "Read more",
    "WROTE": "wrote:",
    "FROM": "from",
-    "EMAIL": "email"
+    "EMAIL": "email",
+    "EMAIL_SUBJECT": "subject"
  }
 }
@@ -194,7 +194,7 @@
  "SIDEBAR_ITEMS": {
    "CHANGE_AVAILABILITY_STATUS": "Change",
    "CHANGE_ACCOUNTS": "Switch account",
-    "SWITCH_WORKSPACE": "Switch workspace",
+    "SWITCH_ACCOUNT": "Switch account",
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "Select an account from the following list",
    "PROFILE_SETTINGS": "Profile settings",
@@ -263,6 +263,9 @@
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
    "CAPTAIN": "Captain",
+    "CAPTAIN_ASSISTANTS": "Assistants",
+    "CAPTAIN_DOCUMENTS": "Documents",
+    "CAPTAIN_RESPONSES": "FAQs",
    "HOME": "Home",
    "AGENTS": "Agents",
    "AGENT_BOTS": "Bots",
@@ -324,15 +327,27 @@
  },
  "BILLING_SETTINGS": {
    "TITLE": "Billing",
+    "DESCRIPTION": "Manage your subscription here, upgrade your plan and get more for your team.",
    "CURRENT_PLAN": {
      "TITLE": "Current Plan",
-      "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses"
+      "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses",
+      "SEAT_COUNT": "Number of seats",
+      "RENEWS_ON": "Renews on"
    },
+    "VIEW_PRICING": "View Pricing",
    "MANAGE_SUBSCRIPTION": {
      "TITLE": "Manage your subscription",
      "DESCRIPTION": "View your previous invoices, edit your billing details, or cancel your subscription.",
      "BUTTON_TXT": "Go to the billing portal"
    },
+    "CAPTAIN": {
+      "TITLE": "Captain",
+      "DESCRIPTION": "Manage usage and credits for Captain AI.",
+      "BUTTON_TXT": "Buy more credits",
+      "DOCUMENTS": "Documents",
+      "RESPONSES": "Responses",
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+    },
    "CHAT_WITH_US": {
      "TITLE": "Need help?",
      "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
@@ -99,6 +99,9 @@
      },
      "fallback": {
        "CONTENT": "сподели линк"
+      },
+      "contact": {
+        "CONTENT": "Shared contact"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -54,6 +54,7 @@
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
+    "RESPONSE": "Response",
    "RATING_TITLE": "Rating",
    "FEEDBACK_TITLE": "Feedback",
    "REPLY_MESSAGE_NOT_FOUND": "Message not available",
@@ -352,5 +353,11 @@
    "ONE": "{user} is typing",
    "TWO": "{user} and {secondUser} are typing",
    "MULTIPLE": "{user} and {count} others are typing"
+  },
+  "COPILOT": {
+    "TRY_THESE_PROMPTS": "Try these prompts"
+  },
+  "GALLERY_VIEW": {
+    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
  }
 }
@@ -8,13 +8,18 @@ import bulkActions from './bulkActions.json';
 import campaign from './campaign.json';
 import cannedMgmt from './cannedMgmt.json';
 import chatlist from './chatlist.json';
+import components from './components.json';
 import contact from './contact.json';
 import contactFilters from './contactFilters.json';
 import conversation from './conversation.json';
 import csatMgmt from './csatMgmt.json';
+import customRole from './customRole.json';
+import datePicker from './datePicker.json';
 import emoji from './emoji.json';
+import general from './general.json';
 import generalSettings from './generalSettings.json';
 import helpCenter from './helpCenter.json';
+import inbox from './inbox.json';
 import inboxMgmt from './inboxMgmt.json';
 import integrationApps from './integrationApps.json';
 import integrations from './integrations.json';
@@ -27,6 +32,7 @@ import search from './search.json';
 import setNewPassword from './setNewPassword.json';
 import settings from './settings.json';
 import signup from './signup.json';
+import sla from './sla.json';
 import teamsSettings from './teamsSettings.json';
 import whatsappTemplates from './whatsappTemplates.json';

@@ -41,13 +47,18 @@ export default {
  ...campaign,
  ...cannedMgmt,
  ...chatlist,
+  ...components,
  ...contact,
  ...contactFilters,
  ...conversation,
  ...csatMgmt,
+  ...customRole,
+  ...datePicker,
  ...emoji,
+  ...general,
  ...generalSettings,
  ...helpCenter,
+  ...inbox,
  ...inboxMgmt,
  ...integrationApps,
  ...integrations,
@@ -60,6 +71,7 @@ export default {
  ...setNewPassword,
  ...settings,
  ...signup,
+  ...sla,
  ...teamsSettings,
  ...whatsappTemplates,
 };
@@ -309,7 +309,217 @@
      "SEND_MESSAGE": "Изпрати съобщение...",
      "LOADER": "Captain is thinking",
      "YOU": "You",
-      "USE": "Use this"
+      "USE": "Use this",
+      "RESET": "Reset"
+    },
+    "PAYWALL": {
+      "TITLE": "Upgrade to use Captain AI",
+      "AVAILABLE_ON": "Captain is not available on the free plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "BANNER": {
+      "RESPONSES": "You've used over 80% of your response limit. To continue using Captain AI, please upgrade.",
+      "DOCUMENTS": "Document limit reached. Upgrade to continue using Captain AI."
+    },
+    "FORM": {
+      "CANCEL": "Отмени",
+      "CREATE": "Създаване",
+      "EDIT": "Обновяване"
+    },
+    "ASSISTANTS": {
+      "HEADER": "Assistants",
+      "ADD_NEW": "Create a new assistant",
+      "DELETE": {
+        "TITLE": "Are you sure to delete the assistant?",
+        "DESCRIPTION": "This action is permanent. Deleting this assistant will remove it from all connected inboxes and permanently erase all generated knowledge.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The assistant has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the assistant, please try again."
+      },
+      "FORM_DESCRIPTION": "Fill out the details below to name your assistant, describe its purpose, and specify the product it will support.",
+      "CREATE": {
+        "TITLE": "Create an assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
+        },
+        "PRODUCT_NAME": {
+          "LABEL": "Product Name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "ERROR": "The product name is required"
+        },
+        "FEATURES": {
+          "TITLE": "Features",
+          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+      },
+      "OPTIONS": {
+        "EDIT_ASSISTANT": "Edit Assistant",
+        "DELETE_ASSISTANT": "Delete Assistant",
+        "VIEW_CONNECTED_INBOXES": "View connected inboxes"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No assistants available",
+        "SUBTITLE": "Create an assistant to provide quick and accurate responses to your users. It can learn from your help articles and past conversations."
+      }
+    },
+    "DOCUMENTS": {
+      "HEADER": "Documents",
+      "ADD_NEW": "Create a new document",
+      "RELATED_RESPONSES": {
+        "TITLE": "Related FAQs",
+        "DESCRIPTION": "These FAQs are generated directly from the document."
+      },
+      "FORM_DESCRIPTION": "Enter the URL of the document to add it as a knowledge source and choose the assistant to associate it with.",
+      "CREATE": {
+        "TITLE": "Add a document",
+        "SUCCESS_MESSAGE": "The document has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the document, please try again."
+      },
+      "FORM": {
+        "URL": {
+          "LABEL": "URL",
+          "PLACEHOLDER": "Enter the URL of the document",
+          "ERROR": "Please provide a valid URL for the document"
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select the assistant",
+          "ERROR": "The assistant field is required"
+        }
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the document?",
+        "DESCRIPTION": "This action is permanent. Deleting this document will permanently erase all generated knowledge.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The document has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the document, please try again."
+      },
+      "OPTIONS": {
+        "VIEW_RELATED_RESPONSES": "View Related Responses",
+        "DELETE_DOCUMENT": "Delete Document"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No documents available",
+        "SUBTITLE": "Documents are used by your assistant to generate FAQs. You can import documents to provide context for your assistant."
+      }
+    },
+    "RESPONSES": {
+      "HEADER": "FAQs",
+      "ADD_NEW": "Create new FAQ",
+      "DOCUMENTABLE": {
+        "CONVERSATION": "Conversation #{id}"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the FAQ?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "FAQ deleted successfully",
+        "ERROR_MESSAGE": "There was an error deleting the FAQ, please try again."
+      },
+      "FILTER": {
+        "ASSISTANT": "Assistant: {selected}",
+        "STATUS": "Status: {selected}",
+        "ALL_ASSISTANTS": "Всички"
+      },
+      "STATUS": {
+        "TITLE": "Статус",
+        "PENDING": "Предстоящ",
+        "APPROVED": "Approved",
+        "ALL": "Всички"
+      },
+      "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
+      "CREATE": {
+        "TITLE": "Add an FAQ",
+        "SUCCESS_MESSAGE": "The response has been added successfully.",
+        "ERROR_MESSAGE": "An error occurred while adding the response. Please try again."
+      },
+      "FORM": {
+        "QUESTION": {
+          "LABEL": "Question",
+          "PLACEHOLDER": "Enter the question here",
+          "ERROR": "Please provide a valid question."
+        },
+        "ANSWER": {
+          "LABEL": "Answer",
+          "PLACEHOLDER": "Enter the answer here",
+          "ERROR": "Please provide a valid answer."
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select an assistant",
+          "ERROR": "Please select an assistant."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the FAQ",
+        "SUCCESS_MESSAGE": "The FAQ has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the FAQ, please try again",
+        "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
+      },
+      "OPTIONS": {
+        "APPROVE": "Mark as approved",
+        "EDIT_RESPONSE": "Edit FAQ",
+        "DELETE_RESPONSE": "Delete FAQ"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No FAQs Found",
+        "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually."
+      }
+    },
+    "INBOXES": {
+      "HEADER": "Connected Inboxes",
+      "ADD_NEW": "Connect a new inbox",
+      "OPTIONS": {
+        "DISCONNECT": "Прекъсване"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to disconnect the inbox?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The inbox was successfully disconnected.",
+        "ERROR_MESSAGE": "There was an error disconnecting the inbox, please try again."
+      },
+      "FORM_DESCRIPTION": "Choose an inbox to connect with the assistant.",
+      "CREATE": {
+        "TITLE": "Connect an Inbox",
+        "SUCCESS_MESSAGE": "The inbox was successfully connected.",
+        "ERROR_MESSAGE": "An error occurred while connecting the inbox. Please try again."
+      },
+      "FORM": {
+        "INBOX": {
+          "LABEL": "Входяща кутия",
+          "PLACEHOLDER": "Choose the inbox to deploy the assistant.",
+          "ERROR": "An inbox selection is required."
+        }
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No Connected Inboxes",
+        "SUBTITLE": "Connecting an inbox allows the assistant to handle initial questions from your customers before transferring them to you."
+      }
    }
  }
 }
@@ -3,7 +3,7 @@
    "TITLE": "Login to Chatwoot",
    "EMAIL": {
      "LABEL": "Email",
-      "PLACEHOLDER": "Email eg: someone{'@'}example.com",
+      "PLACEHOLDER": "example{'@'}companyname.com",
      "ERROR": "Please enter a valid email address"
    },
    "PASSWORD": {
@@ -24,4 +24,4 @@
    "CREATE_NEW_ACCOUNT": "Create new account",
    "SUBMIT": "Login"
  }
-}
+}
@@ -124,6 +124,7 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
@@ -258,6 +259,7 @@
  },
  "INBOX_REPORTS": {
    "HEADER": "Inbox Overview",
+    "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
@@ -325,6 +327,7 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "Team Overview",
+    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_TEAM_REPORTS": "Download team reports",
@@ -538,5 +541,15 @@
      },
      "VIEW_DETAILS": "View Details"
    }
+  },
+  "SUMMARY_REPORTS": {
+    "INBOX": "Входяща кутия",
+    "AGENT": "Агент",
+    "TEAM": "Team",
+    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
+    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
+    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
+    "RESOLUTION_COUNT": "Resolution Count",
+    "CONVERSATIONS": "No. of conversations"
  }
-}
+}
@@ -11,7 +11,10 @@
      "CONVERSATIONS": "Разговори",
      "MESSAGES": "Messages"
    },
+    "VIEW_MORE": "View more",
+    "LOAD_MORE": "Load more",
    "SEARCHING_DATA": "Searching",
+    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
    "PLACEHOLDER_KEYBINDING": "/ to focus",
@@ -21,6 +24,7 @@
    "READ_MORE": "Read more",
    "WROTE": "wrote:",
    "FROM": "от",
-    "EMAIL": "имейл"
+    "EMAIL": "имейл",
+    "EMAIL_SUBJECT": "тема"
  }
 }
@@ -194,7 +194,7 @@
  "SIDEBAR_ITEMS": {
    "CHANGE_AVAILABILITY_STATUS": "Change",
    "CHANGE_ACCOUNTS": "Switch account",
-    "SWITCH_WORKSPACE": "Switch workspace",
+    "SWITCH_ACCOUNT": "Switch account",
    "CONTACT_SUPPORT": "Contact support",
    "SELECTOR_SUBTITLE": "Select an account from the following list",
    "PROFILE_SETTINGS": "Profile settings",
@@ -263,6 +263,9 @@
    "SETTINGS": "Settings",
    "CONTACTS": "Контакти",
    "CAPTAIN": "Captain",
+    "CAPTAIN_ASSISTANTS": "Assistants",
+    "CAPTAIN_DOCUMENTS": "Documents",
+    "CAPTAIN_RESPONSES": "FAQs",
    "HOME": "Home",
    "AGENTS": "Агенти",
    "AGENT_BOTS": "Bots",
@@ -324,15 +327,27 @@
  },
  "BILLING_SETTINGS": {
    "TITLE": "Billing",
+    "DESCRIPTION": "Manage your subscription here, upgrade your plan and get more for your team.",
    "CURRENT_PLAN": {
      "TITLE": "Current Plan",
-      "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses"
+      "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses",
+      "SEAT_COUNT": "Number of seats",
+      "RENEWS_ON": "Renews on"
    },
+    "VIEW_PRICING": "View Pricing",
    "MANAGE_SUBSCRIPTION": {
      "TITLE": "Manage your subscription",
      "DESCRIPTION": "View your previous invoices, edit your billing details, or cancel your subscription.",
      "BUTTON_TXT": "Go to the billing portal"
    },
+    "CAPTAIN": {
+      "TITLE": "Captain",
+      "DESCRIPTION": "Manage usage and credits for Captain AI.",
+      "BUTTON_TXT": "Buy more credits",
+      "DOCUMENTS": "Documents",
+      "RESPONSES": "Responses",
+      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+    },
    "CHAT_WITH_US": {
      "TITLE": "Need help?",
      "DESCRIPTION": "Do you face any issues in billing? We are here to help.",
@@ -20,7 +20,7 @@
    },
    "EMAIL": {
      "LABEL": "Work email",
-      "PLACEHOLDER": "Enter your work email address. eg: bruce{'@'}wayne{'.'}enterprises",
+      "PLACEHOLDER": "Enter your work email address. E.g., bruce{'@'}wayne{'.'}enterprises",
      "ERROR": "Please enter a valid work email address"
    },
    "PASSWORD": {
@@ -41,4 +41,4 @@
    "SUBMIT": "Create account",
    "HAVE_AN_ACCOUNT": "Already have an account?"
  }
-}
+}
@@ -1,74 +1,74 @@
 {
-      "AUDIT_LOGS": {
-            "HEADER": "Registres d'auditoria",
-            "HEADER_BTN_TXT": "Afegeix registres d'auditoria",
-            "LOADING": "S'estan recollint registres d'auditoria",
-            "DESCRIPTION": "Audit Logs maintain a record of activities in your account, allowing you to track and audit your account, team, or services.",
-            "LEARN_MORE": "Learn more about audit logs",
-            "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta",
-            "SIDEBAR_TXT": "<p><b>Registres d'auditoria</b> </p><p> Els registres d'auditoria són pistes d'esdeveniments i accions en un sistema de Chatwoot. </p>",
-            "LIST": {
-                  "404": "No hi ha registres d'auditoria disponibles en aquest compte.",
-                  "TITLE": "Gestiona els registres d'auditoria",
-                  "DESC": "Els registres d'auditoria són pistes d'esdeveniments i accions en un sistema Chatwoot.",
-                  "TABLE_HEADER": {
-                        "ACTIVITY": "User",
-                        "TIME": "Temps",
-                        "IP_ADDRESS": "Adreça IP"
-                  }
-            },
-            "API": {
-                  "SUCCESS_MESSAGE": "Els registres d'auditoria s'han recuperat correctament",
-                  "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
-            },
-            "DEFAULT_USER": "Sistema",
-            "AUTOMATION_RULE": {
-                  "ADD": "{agentName} ha creat una nova regla d'automatització (#{id})",
-                  "EDIT": "{agentName} ha actualitzat una regla d'automatització (#{id})",
-                  "DELETE": "{agentName} ha suprimit una regla d'automatització (#{id})"
-            },
-            "ACCOUNT_USER": {
-                  "ADD": "{agentName} ha convidat {invitee} al compte com a {role}",
-                  "EDIT": {
-                        "SELF": "{agentName} ha canviat els seus {attributes} a {values}",
-                        "OTHER": "{agentName} ha canviat {attributes} de {user} a {values}",
-                        "DELETED": "{agentName} changed {attributes} of a deleted user to {values}"
-                  }
-            },
-            "INBOX": {
-                  "ADD": "{agentName} ha creat una safata d'entrada nova (#{id})",
-                  "EDIT": "{agentName} ha actualitzat una safata d'entrada (#{id})",
-                  "DELETE": "{agentName} ha suprimit una safata d'entrada (#{id})"
-            },
-            "WEBHOOK": {
-                  "ADD": "{agentName} ha creat un nou webhook (#{id})",
-                  "EDIT": "{agentName} ha actualitzat un webhook (#{id})",
-                  "DELETE": "{agentName} ha suprimit un webhook (#{id})"
-            },
-            "USER_ACTION": {
-                  "SIGN_IN": "{agentName} ha iniciat la sessió",
-                  "SIGN_OUT": "{agentName} ha tancat la sessió"
-            },
-            "TEAM": {
-                  "ADD": "{agentName} ha creat un equip nou (#{id})",
-                  "EDIT": "{agentName} ha actualitzat un equip (#{id})",
-                  "DELETE": "{agentName} ha suprimit un equip (#{id})"
-            },
-            "MACRO": {
-                  "ADD": "{agentName} ha creat una macro nova (#{id})",
-                  "EDIT": "{agentName} ha actualitzat una macro (#{id})",
-                  "DELETE": "{agentName} ha suprimit una macro (#{id})"
-            },
-            "INBOX_MEMBER": {
-                  "ADD": "{agentName} ha afegit {user} a la safata d'entrada(#{inbox_id})",
-                  "REMOVE": "{agentName} ha eliminat {user} de la safata d'entrada(#{inbox_id})"
-            },
-            "TEAM_MEMBER": {
-                  "ADD": "{agentName} ha afegit {user} a l'equip (#{team_id})",
-                  "REMOVE": "{agentName} ha eliminat {user} de l'equip (#{team_id})"
-            },
-            "ACCOUNT": {
-                  "EDIT": "{agentName} ha actualitzat la configuració del compte (#{id})"
-            }
+  "AUDIT_LOGS": {
+    "HEADER": "Registres d'auditoria",
+    "HEADER_BTN_TXT": "Afegeix registres d'auditoria",
+    "LOADING": "S'estan recollint registres d'auditoria",
+    "DESCRIPTION": "Audit Logs maintain a record of activities in your account, allowing you to track and audit your account, team, or services.",
+    "LEARN_MORE": "Learn more about audit logs",
+    "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta",
+    "SIDEBAR_TXT": "<p><b>Registres d'auditoria</b> </p><p> Els registres d'auditoria són pistes d'esdeveniments i accions en un sistema de Chatwoot. </p>",
+    "LIST": {
+      "404": "No hi ha registres d'auditoria disponibles en aquest compte.",
+      "TITLE": "Gestiona els registres d'auditoria",
+      "DESC": "Els registres d'auditoria són pistes d'esdeveniments i accions en un sistema Chatwoot.",
+      "TABLE_HEADER": {
+        "ACTIVITY": "User",
+        "TIME": "Temps",
+        "IP_ADDRESS": "Adreça IP"
      }
-}
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Els registres d'auditoria s'han recuperat correctament",
+      "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
+    },
+    "DEFAULT_USER": "Sistema",
+    "AUTOMATION_RULE": {
+      "ADD": "{agentName} created a new automation rule (#{id})",
+      "EDIT": "{agentName} updated an automation rule (#{id})",
+      "DELETE": "{agentName} deleted an automation rule (#{id})"
+    },
+    "ACCOUNT_USER": {
+      "ADD": "{agentName} ha convidat {invitee} al compte com a {role}",
+      "EDIT": {
+        "SELF": "{agentName} ha canviat els seus {attributes} a {values}",
+        "OTHER": "{agentName} ha canviat {attributes} de {user} a {values}",
+        "DELETED": "{agentName} changed {attributes} of a deleted user to {values}"
+      }
+    },
+    "INBOX": {
+      "ADD": "{agentName} created a new inbox (#{id})",
+      "EDIT": "{agentName} updated an inbox (#{id})",
+      "DELETE": "{agentName} deleted an inbox (#{id})"
+    },
+    "WEBHOOK": {
+      "ADD": "{agentName} created a new webhook (#{id})",
+      "EDIT": "{agentName} updated a webhook (#{id})",
+      "DELETE": "{agentName} deleted a webhook (#{id})"
+    },
+    "USER_ACTION": {
+      "SIGN_IN": "{agentName} ha iniciat la sessió",
+      "SIGN_OUT": "{agentName} ha tancat la sessió"
+    },
+    "TEAM": {
+      "ADD": "{agentName} created a new team (#{id})",
+      "EDIT": "{agentName} updated a team (#{id})",
+      "DELETE": "{agentName} deleted a team (#{id})"
+    },
+    "MACRO": {
+      "ADD": "{agentName} created a new macro (#{id})",
+      "EDIT": "{agentName} updated a macro (#{id})",
+      "DELETE": "{agentName} deleted a macro (#{id})"
+    },
+    "INBOX_MEMBER": {
+      "ADD": "{agentName} added {user} to the inbox(#{inbox_id})",
+      "REMOVE": "{agentName} removed {user} from the inbox(#{inbox_id})"
+    },
+    "TEAM_MEMBER": {
+      "ADD": "{agentName} added {user} to the team(#{team_id})",
+      "REMOVE": "{agentName} removed {user} from the team(#{team_id})"
+    },
+    "ACCOUNT": {
+      "EDIT": "{agentName} updated the account configuration (#{id})"
+    }
+  }
+}
@@ -99,6 +99,9 @@
      },
      "fallback": {
        "CONTENT": "ha compartit una URL"
+      },
+      "contact": {
+        "CONTENT": "Shared contact"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -54,6 +54,7 @@
    "SUCCESS_DELETE_MESSAGE": "El missatge s'ha suprimit correctament",
    "FAIL_DELETE_MESSSAGE": "No s'ha pogut suprimir el missatge! Torna-ho a provar",
    "NO_RESPONSE": "Sense resposta",
+    "RESPONSE": "Response",
    "RATING_TITLE": "Valoració",
    "FEEDBACK_TITLE": "Comentaris",
    "REPLY_MESSAGE_NOT_FOUND": "Missatge no disponible",
@@ -108,7 +109,7 @@
        "SELECT_PLACEHOLDER": "Ningú",
        "INPUT_PLACEHOLDER": "Selecciona la prioritat",
        "NO_RESULTS": "No s'ha trobat agents",
-        "SUCCESSFUL": "S'ha canviat la prioritat de l'identificador de conversa {conversationId} a {priority}",
+        "SUCCESSFUL": "S'ha canviat la prioritat de l'ID de conversa {conversationId} a {priority}",
        "FAILED": "No s'ha pogut canviar la prioritat. Si us plau, torna-ho a provar."
      }
    },
@@ -133,7 +134,7 @@
          "FAILED": "No s'ha pogut assignar l'agent. Torna-ho a provar."
        },
        "LABEL_ASSIGNMENT": {
-          "SUCCESFUL": "S'ha assignat l'etiqueta #{labelName} a l'id de conversa {conversationId}",
+          "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
          "FAILED": "No s'ha pogut assignar l'etiqueta. Torna-ho a provar."
        },
        "TEAM_ASSIGNMENT": {
@@ -352,5 +353,11 @@
    "ONE": "{user} is typing",
    "TWO": "{user} and {secondUser} are typing",
    "MULTIPLE": "{user} and {count} others are typing"
+  },
+  "COPILOT": {
+    "TRY_THESE_PROMPTS": "Try these prompts"
+  },
+  "GALLERY_VIEW": {
+    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
  }
-}
+}
@@ -8,13 +8,18 @@ import bulkActions from './bulkActions.json';
 import campaign from './campaign.json';
 import cannedMgmt from './cannedMgmt.json';
 import chatlist from './chatlist.json';
+import components from './components.json';
 import contact from './contact.json';
 import contactFilters from './contactFilters.json';
 import conversation from './conversation.json';
 import csatMgmt from './csatMgmt.json';
+import customRole from './customRole.json';
+import datePicker from './datePicker.json';
 import emoji from './emoji.json';
+import general from './general.json';
 import generalSettings from './generalSettings.json';
 import helpCenter from './helpCenter.json';
+import inbox from './inbox.json';
 import inboxMgmt from './inboxMgmt.json';
 import integrationApps from './integrationApps.json';
 import integrations from './integrations.json';
@@ -27,6 +32,7 @@ import search from './search.json';
 import setNewPassword from './setNewPassword.json';
 import settings from './settings.json';
 import signup from './signup.json';
+import sla from './sla.json';
 import teamsSettings from './teamsSettings.json';
 import whatsappTemplates from './whatsappTemplates.json';

@@ -41,13 +47,18 @@ export default {
  ...campaign,
  ...cannedMgmt,
  ...chatlist,
+  ...components,
  ...contact,
  ...contactFilters,
  ...conversation,
  ...csatMgmt,
+  ...customRole,
+  ...datePicker,
  ...emoji,
+  ...general,
  ...generalSettings,
  ...helpCenter,
+  ...inbox,
  ...inboxMgmt,
  ...integrationApps,
  ...integrations,
@@ -60,6 +71,7 @@ export default {
  ...setNewPassword,
  ...settings,
  ...signup,
+  ...sla,
  ...teamsSettings,
  ...whatsappTemplates,
 };
@@ -56,7 +56,7 @@
      "BUTTON_TEXT": "Desconnecta"
    },
    "SIDEBAR_DESCRIPTION": {
-      "DIALOGFLOW": "Dialogflow és una plataforma de comprensió del llenguatge natural que facilita el disseny i la integració d'una interfície d'usuari conversacional a la teva aplicació mòbil, aplicació web, dispositiu, bot, sistema interactiu de resposta de veu, etc. <br /> <br /> La integració de Dialogflow amb {installationName} us permet configurar un bot de Dialogflow amb les teves safates d'entrada, la qual cosa permet al bot gestionar les consultes inicialment i lliurar-les a un agent quan sigui necessari. Dialogflow es pot utilitzar per qualificar els clients potencials, reduir la càrrega de treball dels agents proporcionant preguntes freqüents, etc. <br /> <br /> Per afegir Dialogflow, has de crear un compte de servei a la consola del vostre projecte de Google i compartir les credencials. Consulta els documents de Dialogflow per obtenir més informació."
+      "DIALOGFLOW": "Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. <br /> <br /> Dialogflow integration with {installationName} allows you to configure a Dialogflow bot with your inboxes which lets the bot handle the queries initially and hand them over to an agent when needed. Dialogflow can be used to qualifying the leads, reduce the workload of agents by providing frequently asked questions etc. <br /> <br /> To add Dialogflow, you need to create a Service Account in your Google project console and share the credentials. Please refer to the Dialogflow docs for more information."
    }
  }
-}
+}
@@ -90,7 +90,7 @@
      },
      "HELP_TEXT": {
        "TITLE": "Com utilitzar la integració de Slack?",
-        "BODY": "Amb aquesta integració, totes les teves converses entrants se sincronitzaran amb el canal ***{selectedChannelName}*** del teu espai de treball de Slack. Podeu gestionar totes les converses dels vostres clients directament des del canal i no perdreu cap missatge.\n\nAquestes són les principals característiques de la integració:\n\n**Respondre a converses des de Slack:** Per respondre a una conversa al ***{selectedChannelName}*** canal de Slack, només has d'escriure el teu missatge i enviar-lo com a fil. Això crearà una resposta al client mitjançant Chatwoot. Així de senzill!\n\n  **Crear notes privades:** si vols crear notes privades en lloc de respostes, comença el teu missatge amb ***`nota:`***. Això garanteix que el vostre missatge es mantingui privat i no serà visible per al client.\n\n**Associar un perfil d'agent:** si la persona que va respondre a Slack té un perfil d'agent a Chatwoot amb el mateix correu electrònic, les respostes s'associaran amb aquest perfil d'agent automàticament. Això vol dir que podeu fer un seguiment fàcilment qui va dir què i quan. D'altra banda, quan el contestador no té un perfil d'agent associat, les respostes apareixeran des del perfil del bot al client.",
+        "BODY": "With this integration, all of your incoming conversations will be synced to the ***{selectedChannelName}*** channel in your Slack workspace. You can manage all your customer conversations right within the channel and never miss a message.\n\nHere are the main features of the integration:\n\n**Respond to conversations from within Slack:** To respond to a conversation in the ***{selectedChannelName}*** Slack channel, simply type out your message and send it as a thread. This will create a response back to the customer through Chatwoot. It's that simple!\n\n **Create private notes:** If you want to create private notes instead of replies, start your message with ***`note:`***. This ensures that your message is kept private and won't be visible to the customer.\n\n**Associate an agent profile:** If the person who replied on Slack has an agent profile in Chatwoot under the same email, the replies will be associated with that agent profile automatically. This means you can easily track who said what and when. On the other hand, when the replier doesn't have an associated agent profile, the replies will appear from the bot profile to the customer.",
        "SELECTED": "seleccionat"
      },
      "SELECT_CHANNEL": {
@@ -114,7 +114,7 @@
    },
    "OPEN_AI": {
      "AI_ASSIST": "Assistència IA",
-      "WITH_AI": " {option} amb IA ",
+      "WITH_AI": " {option} with AI ",
      "OPTIONS": {
        "REPLY_SUGGESTION": "Suggeriment de resposta",
        "SUMMARIZE": "Resumir",
@@ -235,7 +235,7 @@
        "ERROR": "S'ha produït un error en obtenir les issues en Linear, torna-ho a provar",
        "LINK_SUCCESS": "S'ha enllaçat la issue correctament",
        "LINK_ERROR": "S'ha produït un error en enllaçar la issue, torna-ho a provar",
-        "LINK_TITLE": "Conversa (#{conversationId}) amb {name}"
+        "LINK_TITLE": "Conversation (#{conversationId}) with {name}"
      },
      "ADD_OR_LINK": {
        "TITLE": "Crear/enllaçar una issue en Linear",
@@ -294,7 +294,7 @@
        "PRIORITY": "Prioritat",
        "ASSIGNEE": "Cessionari",
        "LABELS": "Etiquetes",
-        "CREATED_AT": "Creat a {createdAt}"
+        "CREATED_AT": "Created at {createdAt}"
      },
      "UNLINK": {
        "TITLE": "Desenllaça",
@@ -309,7 +309,217 @@
      "SEND_MESSAGE": "Envia missatge...",
      "LOADER": "Captain is thinking",
      "YOU": "Tu",
-      "USE": "Use this"
+      "USE": "Use this",
+      "RESET": "Reset"
+    },
+    "PAYWALL": {
+      "TITLE": "Upgrade to use Captain AI",
+      "AVAILABLE_ON": "Captain is not available on the free plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "UPGRADE_NOW": "Actualitza ara",
+      "CANCEL_ANYTIME": "Pots canviar o cancel·lar el teu pla en qualsevol moment"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
+    },
+    "BANNER": {
+      "RESPONSES": "You've used over 80% of your response limit. To continue using Captain AI, please upgrade.",
+      "DOCUMENTS": "Document limit reached. Upgrade to continue using Captain AI."
+    },
+    "FORM": {
+      "CANCEL": "Cancel·la",
+      "CREATE": "Crear",
+      "EDIT": "Actualitza"
+    },
+    "ASSISTANTS": {
+      "HEADER": "Assistants",
+      "ADD_NEW": "Create a new assistant",
+      "DELETE": {
+        "TITLE": "Are you sure to delete the assistant?",
+        "DESCRIPTION": "This action is permanent. Deleting this assistant will remove it from all connected inboxes and permanently erase all generated knowledge.",
+        "CONFIRM": "Sí, esborra",
+        "SUCCESS_MESSAGE": "The assistant has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the assistant, please try again."
+      },
+      "FORM_DESCRIPTION": "Fill out the details below to name your assistant, describe its purpose, and specify the product it will support.",
+      "CREATE": {
+        "TITLE": "Create an assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
+      },
+      "FORM": {
+        "NAME": {
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
+        },
+        "PRODUCT_NAME": {
+          "LABEL": "Product Name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "ERROR": "The product name is required"
+        },
+        "FEATURES": {
+          "TITLE": "Característiques",
+          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+      },
+      "OPTIONS": {
+        "EDIT_ASSISTANT": "Edit Assistant",
+        "DELETE_ASSISTANT": "Delete Assistant",
+        "VIEW_CONNECTED_INBOXES": "View connected inboxes"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No assistants available",
+        "SUBTITLE": "Create an assistant to provide quick and accurate responses to your users. It can learn from your help articles and past conversations."
+      }
+    },
+    "DOCUMENTS": {
+      "HEADER": "Documents",
+      "ADD_NEW": "Create a new document",
+      "RELATED_RESPONSES": {
+        "TITLE": "Related FAQs",
+        "DESCRIPTION": "These FAQs are generated directly from the document."
+      },
+      "FORM_DESCRIPTION": "Enter the URL of the document to add it as a knowledge source and choose the assistant to associate it with.",
+      "CREATE": {
+        "TITLE": "Add a document",
+        "SUCCESS_MESSAGE": "The document has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the document, please try again."
+      },
+      "FORM": {
+        "URL": {
+          "LABEL": "URL",
+          "PLACEHOLDER": "Enter the URL of the document",
+          "ERROR": "Please provide a valid URL for the document"
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select the assistant",
+          "ERROR": "The assistant field is required"
+        }
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the document?",
+        "DESCRIPTION": "This action is permanent. Deleting this document will permanently erase all generated knowledge.",
+        "CONFIRM": "Sí, esborra",
+        "SUCCESS_MESSAGE": "The document has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the document, please try again."
+      },
+      "OPTIONS": {
+        "VIEW_RELATED_RESPONSES": "View Related Responses",
+        "DELETE_DOCUMENT": "Delete Document"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No documents available",
+        "SUBTITLE": "Documents are used by your assistant to generate FAQs. You can import documents to provide context for your assistant."
+      }
+    },
+    "RESPONSES": {
+      "HEADER": "FAQs",
+      "ADD_NEW": "Create new FAQ",
+      "DOCUMENTABLE": {
+        "CONVERSATION": "Conversation #{id}"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the FAQ?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Sí, esborra",
+        "SUCCESS_MESSAGE": "FAQ deleted successfully",
+        "ERROR_MESSAGE": "There was an error deleting the FAQ, please try again."
+      },
+      "FILTER": {
+        "ASSISTANT": "Assistant: {selected}",
+        "STATUS": "Status: {selected}",
+        "ALL_ASSISTANTS": "Totes"
+      },
+      "STATUS": {
+        "TITLE": "Estat",
+        "PENDING": "Pendent",
+        "APPROVED": "Approved",
+        "ALL": "Totes"
+      },
+      "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
+      "CREATE": {
+        "TITLE": "Add an FAQ",
+        "SUCCESS_MESSAGE": "The response has been added successfully.",
+        "ERROR_MESSAGE": "An error occurred while adding the response. Please try again."
+      },
+      "FORM": {
+        "QUESTION": {
+          "LABEL": "Question",
+          "PLACEHOLDER": "Enter the question here",
+          "ERROR": "Please provide a valid question."
+        },
+        "ANSWER": {
+          "LABEL": "Answer",
+          "PLACEHOLDER": "Enter the answer here",
+          "ERROR": "Please provide a valid answer."
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select an assistant",
+          "ERROR": "Please select an assistant."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the FAQ",
+        "SUCCESS_MESSAGE": "The FAQ has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the FAQ, please try again",
+        "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
+      },
+      "OPTIONS": {
+        "APPROVE": "Mark as approved",
+        "EDIT_RESPONSE": "Edit FAQ",
+        "DELETE_RESPONSE": "Delete FAQ"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No FAQs Found",
+        "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually."
+      }
+    },
+    "INBOXES": {
+      "HEADER": "Connected Inboxes",
+      "ADD_NEW": "Connect a new inbox",
+      "OPTIONS": {
+        "DISCONNECT": "Desconnecta"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to disconnect the inbox?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Sí, esborra",
+        "SUCCESS_MESSAGE": "The inbox was successfully disconnected.",
+        "ERROR_MESSAGE": "There was an error disconnecting the inbox, please try again."
+      },
+      "FORM_DESCRIPTION": "Choose an inbox to connect with the assistant.",
+      "CREATE": {
+        "TITLE": "Connect an Inbox",
+        "SUCCESS_MESSAGE": "The inbox was successfully connected.",
+        "ERROR_MESSAGE": "An error occurred while connecting the inbox. Please try again."
+      },
+      "FORM": {
+        "INBOX": {
+          "LABEL": "Safata d'entrada",
+          "PLACEHOLDER": "Choose the inbox to deploy the assistant.",
+          "ERROR": "An inbox selection is required."
+        }
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No Connected Inboxes",
+        "SUBTITLE": "Connecting an inbox allows the assistant to handle initial questions from your customers before transferring them to you."
+      }
    }
  }
-}
+}
@@ -3,7 +3,7 @@
    "TITLE": "Entra a Chatwoot",
    "EMAIL": {
      "LABEL": "Correu electrònic",
-      "PLACEHOLDER": "exemple{'@'}nomdelacompanyia.com",
+      "PLACEHOLDER": "example{'@'}companyname.com",
      "ERROR": "Introduïu una adreça de correu electrònic vàlida"
    },
    "PASSWORD": {
@@ -24,4 +24,4 @@
    "CREATE_NEW_ACCOUNT": "Crear un nou compte",
    "SUBMIT": "Inicia la sessió"
  }
-}
+}
@@ -124,6 +124,7 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "Visió general dels agents",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_AGENT_REPORTS": "Descarregar Informes d'Agent",
@@ -258,6 +259,7 @@
  },
  "INBOX_REPORTS": {
    "HEADER": "Visió general de la safata d'entrada",
+    "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_INBOX_REPORTS": "Baixa els informes de la safata d'entrada",
@@ -325,6 +327,7 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "Visió general de l'equip",
+    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_TEAM_REPORTS": "Descarregar Informes d'equip",
@@ -538,5 +541,15 @@
      },
      "VIEW_DETAILS": "Veure Detalls"
    }
+  },
+  "SUMMARY_REPORTS": {
+    "INBOX": "Safata d'entrada",
+    "AGENT": "Agent",
+    "TEAM": "Equip",
+    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
+    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
+    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
+    "RESOLUTION_COUNT": "Total de resolucions",
+    "CONVERSATIONS": "Nre. de converses"
  }
-}
+}
@@ -11,7 +11,10 @@
      "CONVERSATIONS": "Converses",
      "MESSAGES": "Missatges"
    },
+    "VIEW_MORE": "View more",
+    "LOAD_MORE": "Load more",
    "SEARCHING_DATA": "S'està cercant",
+    "LOADING_DATA": "Carregant",
    "EMPTY_STATE": "No s'ha trobat cap {item} per a la consulta '{query}'",
    "EMPTY_STATE_FULL": "No s'han trobat resultats per a la consulta '{query}'",
    "PLACEHOLDER_KEYBINDING": "/ centrar",
@@ -21,6 +24,7 @@
    "READ_MORE": "Llegir més",
    "WROTE": "va escriure:",
    "FROM": "des de",
-    "EMAIL": "correu electrònic"
+    "EMAIL": "correu electrònic",
+    "EMAIL_SUBJECT": "assumpte"
  }
 }
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .1.0
 .2.0