refactor: expose replaceRoute directly

Revert "refactor: useRouteHelper to useReplaceRoute"
This reverts commit a0153daca4.
2024-08-21 18:28:57 +05:30 · 2024-08-21 08:31:54 +05:30 · 2024-08-21 08:28:27 +05:30 · 2024-08-13 13:02:36 +05:30 · 2024-08-13 03:15:31 +05:30
4106 changed files with 101606 additions and 212923 deletions
@@ -1,95 +1,84 @@
-version: 2.1
-orbs:
-  node: circleci/node@6.1.0
-
+# Ruby CircleCI 2.0 configuration file
+#
+# Check https://circleci.com/docs/2.0/language-ruby/ for more details
+#
+version: 2
 defaults: &defaults
  working_directory: ~/build
-  machine:
-    image: ubuntu-2204:2024.05.1
-  resource_class: large
+  docker:
+    # specify the version you desire here
+    - image: cimg/ruby:3.3.3-browsers
+
+    # Specify service dependencies here if necessary
+    # CircleCI maintains a library of pre-built images
+    # documented at https://circleci.com/docs/2.0/circleci-images/
+    - image: cimg/postgres:15.3
+    - image: cimg/redis:6.2.6
  environment:
-    RAILS_LOG_TO_STDOUT: false
-    COVERAGE: true
-    LOG_LEVEL: warn
+    - RAILS_LOG_TO_STDOUT: false
+    - COVERAGE: true
+    - LOG_LEVEL: warn
  parallelism: 4
+  resource_class: large

 jobs:
  build:
    <<: *defaults
    steps:
      - checkout
-      - node/install:
-          node-version: '23.7'
-      - node/install-pnpm
-      - node/install-packages:
-          pkg-manager: pnpm
-          override-ci-command: pnpm i
-      - run: node --version
-      - run: pnpm --version
-      - run:
-          name: Add PostgreSQL repository and update
-          command: |
-            sudo sh -c 'echo "deb http://apt.postgresql.org/pub/repos/apt/ $(lsb_release -cs)-pgdg main" > /etc/apt/sources.list.d/pgdg.list'
-            wget --quiet -O - https://www.postgresql.org/media/keys/ACCC4CF8.asc | sudo apt-key add -
-            sudo apt-get update -y

      - run:
-          name: Install System Dependencies
+          name: Configure Bundler
          command: |
-            sudo apt-get update
-            DEBIAN_FRONTEND=noninteractive sudo apt-get install -y \
-              libpq-dev \
-              redis-server \
-              postgresql-common \
-              postgresql-16 \
-              postgresql-16-pgvector \
-              build-essential \
-              git \
-              curl \
-              libssl-dev \
-              zlib1g-dev \
-              libreadline-dev \
-              libyaml-dev \
-              openjdk-11-jdk \
-              jq \
-              software-properties-common \
-              ca-certificates \
-              imagemagick \
-              libxml2-dev \
-              libxslt1-dev \
-              file \
-              g++ \
-              gcc \
-              autoconf \
-              gnupg2 \
-              patch \
-              ruby-dev \
-              liblzma-dev \
-              libgmp-dev \
-              libncurses5-dev \
-              libffi-dev \
-              libgdbm6 \
-              libgdbm-dev \
-              libvips
+            echo 'export BUNDLER_VERSION=$(cat Gemfile.lock | tail -1 | tr -d " ")' >> $BASH_ENV
+            source $BASH_ENV
+            gem install bundler

      - run:
-          name: Install RVM and Ruby 3.3.3
-          command: |
-            sudo apt-get install -y gpg
-            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
-            \curl -sSL https://get.rvm.io | bash -s stable
-            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
-            source ~/.rvm/scripts/rvm
-            rvm install "3.3.3"
-            rvm use 3.3.3 --default
-            gem install bundler -v 2.5.16
+          name: Which bundler?
+          command: bundle -v

      - run:
-          name: Install Application Dependencies
+          name: Swap node versions
          command: |
-            source ~/.rvm/scripts/rvm
-            bundle install
-            # pnpm install
+            set +e
+            wget -qO- https://raw.githubusercontent.com/nvm-sh/nvm/v0.39.1/install.sh | bash
+            export NVM_DIR="$HOME/.nvm"
+            [ -s "$NVM_DIR/nvm.sh" ] && \. "$NVM_DIR/nvm.sh"
+            [ -s "$NVM_DIR/bash_completion" ] && \. "$NVM_DIR/bash_completion"
+            nvm install v20
+            echo 'export NVM_DIR="$HOME/.nvm"' >> $BASH_ENV
+            echo '[ -s "$NVM_DIR/nvm.sh" ] && \. "$NVM_DIR/nvm.sh"' >> $BASH_ENV
+
+      # Run bundler
+      # Load installed gems from cache if possible, bundle install then save cache
+      # Multiple caches are used to increase the chance of a cache hit
+
+      - restore_cache:
+          keys:
+            - chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-v20220524-{{ checksum "Gemfile.lock" }}
+
+      - run: bundle install --frozen --path ~/.bundle
+      - save_cache:
+          paths:
+            - ~/.bundle
+          key: chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-v20220524-{{ checksum "Gemfile.lock" }}
+
+      # Only necessary if app uses webpacker or yarn in some other way
+      - restore_cache:
+          keys:
+            - chatwoot-yarn-{{ .Environment.CACHE_VERSION }}-{{ checksum "yarn.lock" }}
+            - chatwoot-yarn-
+
+      - run:
+          name: yarn
+          command: yarn install --frozen-lockfile --cache-folder ~/.cache/yarn
+
+      # Store yarn / webpacker cache
+      - save_cache:
+          key: chatwoot-yarn-{{ .Environment.CACHE_VERSION }}-{{ checksum "yarn.lock" }}
+          paths:
+            - ~/.cache/yarn

      - run:
          name: Download cc-test-reporter
@@ -97,8 +86,12 @@ jobs:
            mkdir -p ~/tmp
            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
            chmod +x ~/tmp/cc-test-reporter
+      - persist_to_workspace:
+          root: ~/tmp
+          paths:
+            - cc-test-reporter

-      # Swagger verification
+      # verify swagger specification
      - run:
          name: Verify swagger API specification
          command: |
@@ -111,62 +104,45 @@ jobs:
            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json

-      # we remove the FRONTED_URL from the .env before running the tests
-      - run:
-          name: Database Setup and Configure Environment Variables
-          command: |
-            pg_pass=$(head /dev/urandom | tr -dc A-Za-z0-9 | head -c 15 ; echo '')
-            sed -i "s/REPLACE_WITH_PASSWORD/${pg_pass}/g" ${PWD}/.circleci/setup_chatwoot.sql
-            chmod 644 ${PWD}/.circleci/setup_chatwoot.sql
-            mv ${PWD}/.circleci/setup_chatwoot.sql /tmp/
-            sudo -i -u postgres psql -f /tmp/setup_chatwoot.sql
-            cp .env.example .env
-            sed -i '/^FRONTEND_URL/d' .env
-            sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
-            sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
-            sed -i -e '/POSTGRES_USERNAME/ s/=.*/=chatwoot/' .env
-            sed -i -e "/POSTGRES_PASSWORD/ s/=.*/=$pg_pass/" .env
-            echo -en "\nINSTALLATION_ENV=circleci" >> ".env"
-
      # Database setup
-      - run:
-          name: Run DB migrations
-          command: bundle exec rails db:chatwoot_prepare
+      - run: bundle exec rake db:create
+      - run: bundle exec rake db:schema:load

-      # Bundle audit
      - run:
          name: Bundle audit
          command: bundle exec bundle audit update && bundle exec bundle audit check -v

-      # Rubocop linting
      - run:
          name: Rubocop
          command: bundle exec rubocop

-      # ESLint linting
+      # - run:
+      #     name: Brakeman
+      #     command: bundle exec brakeman
+
      - run:
          name: eslint
-          command: pnpm run eslint
+          command: yarn run eslint

+      # Run frontend tests
      - run:
          name: Run frontend tests
          command: |
-            mkdir -p ~/build/coverage/frontend
+            mkdir -p ~/tmp/test-results/frontend_specs
            ~/tmp/cc-test-reporter before-build
-            pnpm run test:coverage
-
+            yarn test:coverage
      - run:
-          name: Code Climate Test Coverage (Frontend)
+          name: Code Climate Test Coverage
          command: |
-            ~/tmp/cc-test-reporter format-coverage -t lcov -o "~/build/coverage/frontend/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"
+            ~/tmp/cc-test-reporter format-coverage -t lcov -o "coverage/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"

-      # Run backend tests
+      # Run rails tests
      - run:
          name: Run backend tests
          command: |
            mkdir -p ~/tmp/test-results/rspec
            mkdir -p ~/tmp/test-artifacts
-            mkdir -p ~/build/coverage/backend
+            mkdir -p coverage
            ~/tmp/cc-test-reporter before-build
            TESTFILES=$(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
            bundle exec rspec --format progress \
@@ -174,18 +150,54 @@ jobs:
                              --out ~/tmp/test-results/rspec.xml \
                              -- ${TESTFILES}
          no_output_timeout: 30m
-
      - run:
-          name: Code Climate Test Coverage (Backend)
+          name: Code Climate Test Coverage
          command: |
-            ~/tmp/cc-test-reporter format-coverage -t simplecov -o "~/build/coverage/backend/codeclimate.$CIRCLE_NODE_INDEX.json"
-
-      - run:
-          name: List coverage directory contents
-          command: |
-            ls -R ~/build/coverage
+            ~/tmp/cc-test-reporter format-coverage -t simplecov -o "coverage/codeclimate.$CIRCLE_NODE_INDEX.json"

      - persist_to_workspace:
-          root: ~/build
+          root: coverage
          paths:
-            - coverage
+            - codeclimate.*.json
+      # collect reports
+      - store_test_results:
+          path: ~/tmp/test-results
+      - store_artifacts:
+          path: ~/tmp/test-artifacts
+      - store_artifacts:
+          path: log
+
+  upload-coverage:
+    working_directory: ~/build
+    docker:
+      # specify the version you desire here
+      - image: circleci/ruby:3.0.2-node-browsers
+    environment:
+      - CC_TEST_REPORTER_ID: caf26a895e937974a90860cfadfded20891cfd1373a5aaafb3f67406ab9d433f
+    steps:
+      - attach_workspace:
+          at: ~/build
+      - run:
+          name: Download cc-test-reporter
+          command: |
+            mkdir -p ~/tmp
+            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
+            chmod +x ~/tmp/cc-test-reporter
+      - persist_to_workspace:
+          root: ~/tmp
+          paths:
+            - cc-test-reporter
+      - run:
+          name: Upload coverage results to Code Climate
+          command: |
+            ~/tmp/cc-test-reporter sum-coverage --output - codeclimate.*.json |  ~/tmp/cc-test-reporter upload-coverage --debug --input -
+
+workflows:
+  version: 2
+
+  commit:
+    jobs:
+      - build
+      - upload-coverage:
+          requires:
+            - build
@@ -1,11 +0,0 @@
-CREATE USER chatwoot CREATEDB;
-ALTER USER chatwoot PASSWORD 'REPLACE_WITH_PASSWORD';
-ALTER ROLE chatwoot SUPERUSER;
-
-UPDATE pg_database SET datistemplate = FALSE WHERE datname = 'template1';
-DROP DATABASE template1;
-CREATE DATABASE template1 WITH TEMPLATE = template0 ENCODING = 'UNICODE';
-UPDATE pg_database SET datistemplate = TRUE WHERE datname = 'template1';
-
-\c template1;
-VACUUM FREEZE;
@@ -27,8 +27,7 @@ checks:
      threshold: 50
 exclude_patterns:
  - 'spec/'
-  - '**/specs/**/**'
-  - '**/spec/**/**'
+  - '**/specs/'
  - 'db/*'
  - 'bin/**/*'
  - 'db/**/*'
@@ -51,12 +50,9 @@ exclude_patterns:
  - 'app/javascript/dashboard/routes/dashboard/settings/automation/constants.js'
  - 'app/javascript/dashboard/components/widgets/FilterInput/FilterOperatorTypes.js'
  - 'app/javascript/dashboard/routes/dashboard/settings/reports/constants.js'
-  - 'app/javascript/dashboard/store/captain/storeFactory.js'
  - 'app/javascript/dashboard/i18n/index.js'
  - 'app/javascript/widget/i18n/index.js'
  - 'app/javascript/survey/i18n/index.js'
  - 'app/javascript/shared/constants/locales.js'
  - 'app/javascript/dashboard/helper/specs/macrosFixtures.js'
  - 'app/javascript/dashboard/routes/dashboard/settings/macros/constants.js'
-  - '**/fixtures/**'
-  - '**/*/fixtures.js'
@@ -5,30 +5,30 @@
 version: '3'

 services:
-  base:
+  base: 
    build:
      context: ..
      dockerfile: .devcontainer/Dockerfile.base
      args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.3.3'
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.3.3"
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
+        USER_UID: "1000"
+        USER_GID: "1000"
    image: base:latest
-
+        
  app:
    build:
      context: ..
      dockerfile: .devcontainer/Dockerfile
      args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.3.3'
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.3.3"
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
+        USER_UID: "1000"
+        USER_GID: "1000"

    volumes:
      - ..:/workspace:cached
@@ -40,7 +40,7 @@ services:
    network_mode: service:db

  db:
-    image: pgvector/pgvector:pg16
+    image: postgres:latest
    restart: unless-stopped
    volumes:
      - postgres-data:/var/lib/postgresql/data
@@ -2,38 +2,16 @@ module.exports = {
  extends: [
    'airbnb-base/legacy',
    'prettier',
-    'plugin:vue/vue3-recommended',
-    'plugin:vitest-globals/recommended',
-    // use recommended-legacy when upgrading the plugin to v4
-    'plugin:@intlify/vue-i18n/recommended',
+    'plugin:vue/recommended',
+    'plugin:storybook/recommended',
+    'plugin:cypress/recommended',
  ],
-  overrides: [
-    {
-      files: ['**/*.spec.{j,t}s?(x)'],
-      env: {
-        'vitest-globals/env': true,
-      },
-    },
-    {
-      files: ['**/*.story.vue'],
-      rules: {
-        'vue/no-undef-components': [
-          'error',
-          {
-            ignorePatterns: ['Variant', 'Story'],
-          },
-        ],
-        // Story files can have static strings, it doesn't need to handle i18n always.
-        'vue/no-bare-strings-in-template': 'off',
-        'no-console': 'off',
-      },
-    },
-  ],
-  plugins: ['html', 'prettier'],
  parserOptions: {
-    ecmaVersion: 'latest',
+    parser: '@babel/eslint-parser',
+    ecmaVersion: 2020,
    sourceType: 'module',
  },
+  plugins: ['html', 'prettier', 'babel'],
  rules: {
    'prettier/prettier': ['error'],
    camelcase: 'off',
@@ -231,17 +209,12 @@ module.exports = {
    'vue/singleline-html-element-content-newline': 'off',
    'import/extensions': ['off'],
    'no-console': 'error',
-    '@intlify/vue-i18n/no-dynamic-keys': 'warn',
-    '@intlify/vue-i18n/no-unused-keys': [
-      'warn',
-      {
-        extensions: ['.js', '.vue'],
-      },
-    ],
  },
  settings: {
-    'vue-i18n': {
-      localeDir: './app/javascript/*/i18n/**.json',
+    'import/resolver': {
+      webpack: {
+        config: 'config/webpack/resolve.js',
+      },
    },
  },
  env: {
@@ -1,41 +0,0 @@
-name: Frontend Lint & Test
-
-on:
-  push:
-    branches:
-      - develop
-  pull_request:
-    branches:
-      - develop
-
-jobs:
-  test:
-    runs-on: ubuntu-22.04
-
-    steps:
-      - uses: actions/checkout@v4
-        with:
-          ref: ${{ github.event.pull_request.head.ref }}
-          repository: ${{ github.event.pull_request.head.repo.full_name }}
-
-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true
-
-      - uses: pnpm/action-setup@v4
-
-      - uses: actions/setup-node@v4
-        with:
-          node-version: 23
-          cache: 'pnpm'
-
-      - name: Install pnpm dependencies
-        run: pnpm install --frozen-lockfile
-
-      - name: Run eslint
-        run: pnpm run eslint
-
-      - name: Run frontend tests with coverage
-        run: |
-          mkdir -p coverage
-          pnpm run test:coverage
@@ -2,7 +2,7 @@
 # #
 # # Linux nightly installer action
 # # This action will try to install and setup
-# # chatwoot on an Ubuntu 22.04 machine using
+# # chatwoot on an Ubuntu 20.04 machine using
 # # the linux installer script.
 # #
 # # This is set to run daily at midnight.
@@ -16,7 +16,7 @@ on:

 jobs:
  nightly:
-    runs-on: ubuntu-24.04
+    runs-on: ubuntu-20.04
    steps:

    - name: get installer
@@ -1,140 +0,0 @@
-# #
-# # This action will publish Chatwoot EE docker image.
-# # This is set to run against merges to develop, master
-# # and when tags are created.
-# #
-
-name: Publish Chatwoot EE docker images
-
-on:
-  push:
-    branches:
-      - develop
-      - master
-    tags:
-      - v*
-  workflow_dispatch:
-
-env:
-  DOCKER_REPO: chatwoot/chatwoot
-
-jobs:
-  build:
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
-    env:
-      GIT_REF: ${{ github.head_ref || github.ref_name }}
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Prepare
-        run: |
-          platform=${{ matrix.platform }}
-          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
-
-      - name: Set Chatwoot edition
-        run: |
-          echo -en '\nENV CW_EDITION="ee"' >> docker/Dockerfile
-
-      - name: Set Docker Tags
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            echo "DOCKER_TAG=${DOCKER_REPO}:latest" >> $GITHUB_ENV
-          else
-            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}" >> $GITHUB_ENV
-          fi
-
-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v3
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Login to DockerHub
-        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Build and push by digest
-        id: build
-        uses: docker/build-push-action@v6
-        with:
-          context: .
-          file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
-          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
-          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
-
-      - name: Export digest
-        run: |
-          mkdir -p ${{ runner.temp }}/digests
-          digest="${{ steps.build.outputs.digest }}"
-          touch "${{ runner.temp }}/digests/${digest#sha256:}"
-
-      - name: Upload digest
-        uses: actions/upload-artifact@v4
-        with:
-          name: digests-${{ env.PLATFORM_PAIR }}
-          path: ${{ runner.temp }}/digests/*
-          if-no-files-found: error
-          retention-days: 1
-
-  merge:
-    runs-on: ubuntu-latest
-    needs:
-      - build
-    steps:
-      - name: Download digests
-        uses: actions/download-artifact@v4
-        with:
-          path: ${{ runner.temp }}/digests
-          pattern: digests-*
-          merge-multiple: true
-
-      - name: Login to DockerHub
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Create manifest list and push
-        working-directory: ${{ runner.temp }}/digests
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
-          fi
-          
-          docker buildx imagetools create -t $TAG \
-            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
-
-      - name: Inspect image
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
-          fi
-          
-          docker buildx imagetools inspect $TAG
@@ -5,7 +5,6 @@
 # #

 name: Publish Chatwoot CE docker images
-
 on:
  push:
    branches:
@@ -15,30 +14,20 @@ on:
      - v*
  workflow_dispatch:

-env:
-  DOCKER_REPO: chatwoot/chatwoot
-
 jobs:
  build:
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
+    runs-on: ubuntu-latest
    env:
-      GIT_REF: ${{ github.head_ref || github.ref_name }}
+      GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
    steps:
      - name: Checkout
        uses: actions/checkout@v4

-      - name: Prepare
-        run: |
-          platform=${{ matrix.platform }}
-          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v1
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v1

      - name: Strip enterprise code
        run: |
@@ -49,97 +38,26 @@ jobs:
        run: |
          echo -en '\nENV CW_EDITION="ce"' >> docker/Dockerfile

-      - name: Set Docker Tags
+      - name: set docker tag
        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            echo "DOCKER_TAG=${DOCKER_REPO}:latest-ce" >> $GITHUB_ENV
-          else
-            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}-ce" >> $GITHUB_ENV
-          fi
+          echo "DOCKER_TAG=chatwoot/chatwoot:$GIT_REF-ce" >> $GITHUB_ENV

-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v3
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
+      - name: replace docker tag if master
+        if: github.ref_name == 'master'
+        run: |
+          echo "DOCKER_TAG=chatwoot/chatwoot:latest-ce" >> $GITHUB_ENV

      - name: Login to DockerHub
-        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
-        uses: docker/login-action@v3
+        uses: docker/login-action@v1
        with:
          username: ${{ secrets.DOCKERHUB_USERNAME }}
          password: ${{ secrets.DOCKERHUB_TOKEN }}

-      - name: Build and push by digest
-        id: build
-        uses: docker/build-push-action@v6
+      - name: Build and push
+        uses: docker/build-push-action@v2
        with:
          context: .
          file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
-          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
-          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
-
-      - name: Export digest
-        run: |
-          mkdir -p ${{ runner.temp }}/digests
-          digest="${{ steps.build.outputs.digest }}"
-          touch "${{ runner.temp }}/digests/${digest#sha256:}"
-
-      - name: Upload digest
-        uses: actions/upload-artifact@v4
-        with:
-          name: digests-${{ env.PLATFORM_PAIR }}
-          path: ${{ runner.temp }}/digests/*
-          if-no-files-found: error
-          retention-days: 1
-
-  merge:
-    runs-on: ubuntu-latest
-    needs:
-      - build
-    steps:
-      - name: Download digests
-        uses: actions/download-artifact@v4
-        with:
-          path: ${{ runner.temp }}/digests
-          pattern: digests-*
-          merge-multiple: true
-
-      - name: Login to DockerHub
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Create manifest list and push
-        working-directory: ${{ runner.temp }}/digests
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest-ce"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
-          fi
-          
-          docker buildx imagetools create -t $TAG \
-            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
-
-      - name: Inspect image
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest-ce"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
-          fi
-          
-          docker buildx imagetools inspect $TAG
+          platforms: linux/amd64
+          push: true
+          tags: ${{ env.DOCKER_TAG }}
@@ -1,3 +1,9 @@
+# #
+# # This action will strip the enterprise folder
+# # and run the spec.
+# # This is set to run against every PR.
+# #
+
 name: Run Chatwoot CE spec
 on:
  push:
@@ -9,13 +15,13 @@ on:

 jobs:
  test:
-    runs-on: ubuntu-22.04
+    runs-on: ubuntu-20.04
    services:
      postgres:
-        image: pgvector/pgvector:pg15
+        image: postgres:15.3
        env:
          POSTGRES_USER: postgres
-          POSTGRES_PASSWORD: ''
+          POSTGRES_PASSWORD: ""
          POSTGRES_DB: postgres
          POSTGRES_HOST_AUTH_METHOD: trust
        ports:
@@ -35,48 +41,47 @@ jobs:
        options: --entrypoint redis-server

    steps:
-      - uses: actions/checkout@v4
-      - uses: pnpm/action-setup@v4
-        with:
-          ref: ${{ github.event.pull_request.head.ref }}
-          repository: ${{ github.event.pull_request.head.repo.full_name }}
+    - uses: actions/checkout@v4
+      with:
+        ref: ${{ github.event.pull_request.head.ref }}
+        repository: ${{ github.event.pull_request.head.repo.full_name }}

-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true # runs 'bundle install' and caches installed gems automatically
+    - uses: ruby/setup-ruby@v1
+      with:
+        bundler-cache: true # runs 'bundle install' and caches installed gems automatically

-      - uses: actions/setup-node@v4
-        with:
-          node-version: 23
-          cache: 'pnpm'
+    - uses: actions/setup-node@v4
+      with:
+        node-version: 20
+        cache: yarn

-      - name: Install pnpm dependencies
-        run: pnpm i
+    - name: yarn
+      run: yarn install

-      - name: Strip enterprise code
-        run: |
-          rm -rf enterprise
-          rm -rf spec/enterprise
+    - name: Strip enterprise code
+      run: |
+        rm -rf enterprise
+        rm -rf spec/enterprise

-      - name: Create database
-        run: bundle exec rake db:create
+    - name: Create database
+      run: bundle exec rake db:create

-      - name: Seed database
-        run: bundle exec rake db:schema:load
+    - name: Seed database
+      run: bundle exec rake db:schema:load

-      - name: Run frontend tests
-        run: pnpm run test:coverage
+    - name: yarn check-files
+      run: yarn install --check-files

-      # Run rails tests
-      - name: Run backend tests
-        run: |
-          bundle exec rspec --profile=10 --format documentation
-        env:
-          NODE_OPTIONS: --openssl-legacy-provider
+    # Run rails tests
+    - name: Run backend tests
+      run: |
+        bundle exec rspec --profile=10 --format documentation
+      env:
+        NODE_OPTIONS: --openssl-legacy-provider

-      - name: Upload rails log folder
-        uses: actions/upload-artifact@v4
-        if: always()
-        with:
-          name: rails-log-folder
-          path: log
+    - name: Upload rails log folder
+      uses: actions/upload-artifact@v4
+      if: always()
+      with:
+        name: rails-log-folder
+        path: log
@@ -0,0 +1,85 @@
+# #
+# # This workflow will run specs related to response bot
+# # This can only be activated in installations Where vector extension is available.
+# #
+
+name: Run Response Bot spec
+on:
+  push:
+    branches:
+      - develop
+      - master
+  pull_request:
+  workflow_dispatch:
+
+jobs:
+  test:
+    runs-on: ubuntu-20.04
+    services:
+      postgres:
+        image: ankane/pgvector
+        env:
+          POSTGRES_USER: postgres
+          POSTGRES_PASSWORD: ""
+          POSTGRES_DB: postgres
+          POSTGRES_HOST_AUTH_METHOD: trust
+        ports:
+          - 5432:5432
+        # needed because the postgres container does not provide a healthcheck
+        # tmpfs makes DB faster by using RAM
+        options: >-
+          --mount type=tmpfs,destination=/var/lib/postgresql/data
+          --health-cmd pg_isready
+          --health-interval 10s
+          --health-timeout 5s
+          --health-retries 5
+      redis:
+        image: redis
+        ports:
+          - 6379:6379
+        options: --entrypoint redis-server
+
+    steps:
+    - uses: actions/checkout@v4
+      with:
+        ref: ${{ github.event.pull_request.head.ref }}
+        repository: ${{ github.event.pull_request.head.repo.full_name }}
+
+    - uses: ruby/setup-ruby@v1
+      with:
+        bundler-cache: true # runs 'bundle install' and caches installed gems automatically
+
+    - uses: actions/setup-node@v4
+      with:
+        node-version: 20
+        cache: yarn
+
+    - name: yarn
+      run: yarn install
+
+    - name: Create database
+      run: bundle exec rake db:create
+
+    - name: Seed database
+      run: bundle exec rake db:schema:load
+
+    - name: Enable ResponseBotService in installation
+      run: RAILS_ENV=test bundle exec rails runner "Features::ResponseBotService.new.enable_in_installation"
+
+    # Run  Response Bot specs
+    - name: Run backend tests
+      run: |
+        bundle exec rspec \
+          spec/enterprise/controllers/api/v1/accounts/response_sources_controller_spec.rb \
+          spec/enterprise/services/enterprise/message_templates/response_bot_service_spec.rb \
+          spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb:47 \
+          spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb \
+          --profile=10 \
+          --format documentation
+
+    - name: Upload rails log folder
+      uses: actions/upload-artifact@v4
+      if: always()
+      with:
+        name: rails-log-folder
+        path: log
@@ -7,7 +7,7 @@ on:

 jobs:
  test:
-    runs-on: ubuntu-22.04
+    runs-on: ubuntu-20.04

    steps:
      - uses: actions/checkout@v4
@@ -19,29 +19,23 @@ jobs:
        with:
          bundler-cache: true # runs 'bundle install' and caches installed gems automatically

-      - uses: pnpm/action-setup@v4
-
      - uses: actions/setup-node@v4
        with:
-          node-version: 23
-          cache: 'pnpm'
+          node-version: 20
+          cache: 'yarn'

-      - name: pnpm
-        run: pnpm install
+      - name: yarn
+        run: yarn install

      - name: Strip enterprise code
        run: |
          rm -rf enterprise
          rm -rf spec/enterprise

-      - name: setup env
-        run: |
-          cp .env.example .env
-
      - name: Run asset compile
        run: bundle exec rake assets:precompile
        env:
-          RAILS_ENV: production
+          NODE_OPTIONS: --openssl-legacy-provider

      - name: Size Check
-        run: pnpm run size
+        run: yarn run size
@@ -1,40 +0,0 @@
-name: Test Docker Build
-
-on:
-  pull_request:
-    branches:
-      - develop
-      - master
-  workflow_dispatch:
-
-jobs:
-  test-build:
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v3
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Build Docker image
-        uses: docker/build-push-action@v6
-        with:
-          context: .
-          file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
-          push: false
-          load: false
-          cache-from: type=gha
-          cache-to: type=gha,mode=max
@@ -32,16 +32,6 @@ master.key

 public/uploads
 public/packs*
-public/assets/administrate*
-public/assets/action*.js
-public/assets/activestorage*.js
-public/assets/trix*
-public/assets/belongs_to*.js
-public/assets/manifest*.js
-public/assets/manifest*.js
-public/assets/*.js.gz
-public/assets/secretField*
-public/assets/.sprockets-manifest-*.json

 # VIM files
 *.swp
@@ -73,7 +63,6 @@ test/cypress/videos/*

 #ignore files under .vscode directory
 .vscode
-.cursor

 # yalc for local testing
 .yalc
@@ -86,11 +75,4 @@ yalc.lock
 yarn-debug.log*
 .yarn-integrity

-# Vite Ruby
-/public/vite*
-# Vite uses dotenv and suggests to ignore local-only env files. See
-# https://vitejs.dev/guide/env-and-mode.html#env-files
-*.local
-
-# Claude.ai config file
-CLAUDE.md
+/storybook-static
@@ -283,4 +283,3 @@ exclude:
  - 'app/javascript/widget/assets/scss/sdk.css'
  - 'app/assets/stylesheets/administrate/reset/_normalize.scss'
  - 'app/javascript/shared/assets/stylesheets/*.scss'
-  - 'app/javascript/dashboard/assets/scss/_woot.scss'
@@ -0,0 +1,56 @@
+const path = require('path');
+const resolve = require('../config/webpack/resolve');
+
+// Chatwoot's webpack.config.js
+process.env.NODE_ENV = 'development';
+const custom = require('../config/webpack/environment');
+
+module.exports = {
+  stories: [
+    '../stories/**/*.stories.mdx',
+    '../app/javascript/**/*.stories.@(js|jsx|ts|tsx)',
+  ],
+  addons: [
+    {
+      name: '@storybook/addon-docs',
+      options: {
+        vueDocgenOptions: {
+          alias: {
+            '@': path.resolve(__dirname, '../'),
+          },
+        },
+      },
+    },
+    '@storybook/addon-links',
+    '@storybook/addon-essentials',
+    {
+      /**
+       * Fix Storybook issue with PostCSS@8
+       * @see https://github.com/storybookjs/storybook/issues/12668#issuecomment-773958085
+       */
+      name: '@storybook/addon-postcss',
+      options: {
+        postcssLoaderOptions: {
+          implementation: require('postcss'),
+        },
+      },
+    },
+  ],
+  webpackFinal: config => {
+    const newConfig = {
+      ...config,
+      resolve: {
+        ...config.resolve,
+        modules: custom.resolvedModules.map(i => i.value),
+      },
+    };
+
+    newConfig.module.rules.push({
+      test: /\.scss$/,
+      use: ['style-loader', 'css-loader', 'postcss-loader', 'sass-loader'],
+      include: path.resolve(__dirname, '../app/javascript'),
+    });
+
+    return newConfig;
+  },
+};
@@ -0,0 +1,46 @@
+import { addDecorator } from '@storybook/vue';
+import Vue from 'vue';
+import Vuex from 'vuex';
+import VueI18n from 'vue-i18n';
+import Multiselect from 'vue-multiselect';
+import VueDOMPurifyHTML from 'vue-dompurify-html';
+import FluentIcon from 'shared/components/FluentIcon/DashboardIcon';
+
+import WootUiKit from '../app/javascript/dashboard/components';
+import i18n from '../app/javascript/dashboard/i18n';
+import { domPurifyConfig } from 'shared/helpers/HTMLSanitizer';
+
+import '../app/javascript/dashboard/assets/scss/storybook.scss';
+
+Vue.use(VueI18n);
+Vue.use(WootUiKit);
+Vue.use(Vuex);
+Vue.use(VueDOMPurifyHTML, domPurifyConfig);
+
+Vue.component('multiselect', Multiselect);
+Vue.component('fluent-icon', FluentIcon);
+
+const store = new Vuex.Store({});
+const i18nConfig = new VueI18n({
+  locale: 'en',
+  messages: i18n,
+});
+
+addDecorator(() => ({
+  template: '<story/>',
+  i18n: i18nConfig,
+  store,
+  beforeCreate: function () {
+    this.$root._i18n = this.$i18n;
+  },
+}));
+
+export const parameters = {
+  actions: { argTypesRegex: '^on[A-Z].*' },
+  controls: {
+    matchers: {
+      color: /(background|color)$/i,
+      date: /Date$/,
+    },
+  },
+};
@@ -49,7 +49,7 @@ gem 'aws-sdk-s3', require: false
 # original gem isn't maintained actively
 # we wanted updated version of faraday which is a dependency for slack-ruby-client
 gem 'azure-storage-blob', git: 'https://github.com/chatwoot/azure-storage-ruby', branch: 'chatwoot', require: false
-gem 'google-cloud-storage', '>= 1.48.0', require: false
+gem 'google-cloud-storage', require: false
 gem 'image_processing'

 ##-- gems for database --#
@@ -64,7 +64,7 @@ gem 'activerecord-import'
 gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
 gem 'puma'
-gem 'vite_rails'
+gem 'webpacker'
 # metrics on heroku
 gem 'barnes'

@@ -94,14 +94,14 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.5.2'
+gem 'slack-ruby-client', '~> 2.2.0'
 # for dialogflow integrations
-gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
+gem 'google-cloud-dialogflow-v2'
 gem 'grpc'
 # Translate integrations
 # 'google-cloud-translate' gem depends on faraday 2.0 version
 # this dependency breaks the slack-ruby-client gem
-gem 'google-cloud-translate-v3', '>= 0.7.0'
+gem 'google-cloud-translate-v3'

 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
@@ -138,7 +138,9 @@ gem 'procore-sift'
 # parse email
 gem 'email_reply_trimmer'

-gem 'html2text'
+# TODO: we might have to fork this gem since 0.3.1 has hard depency on nokogir 1.10.
+# and this gem hasn't been updated for a while.
+gem 'html2text', git: 'https://github.com/chatwoot/html2text_ruby', branch: 'chatwoot'

 # to calculate working hours
 gem 'working_hours'
@@ -163,7 +165,7 @@ gem 'audited', '~> 5.4', '>= 5.4.1'

 # need for google auth
 gem 'omniauth', '>= 2.1.2'
-gem 'omniauth-google-oauth2', '>= 1.1.3'
+gem 'omniauth-google-oauth2', '>= 1.1.2'
 gem 'omniauth-rails_csrf_protection', '~> 1.0', '>= 1.0.2'

 ## Gems for reponse bot
@@ -173,20 +175,12 @@ gem 'pgvector'
 # Convert Website HTML to Markdown
 gem 'reverse_markdown'

-gem 'iso-639'
-gem 'ruby-openai'
-
-gem 'shopify_api'
-
 ### Gems required only in specific deployment environments ###
 ##############################################################

 group :production do
  # we dont want request timing out in development while using byebug
  gem 'rack-timeout'
-  # for heroku autoscaling
-  gem 'judoscale-rails', require: false
-  gem 'judoscale-sidekiq', require: false
 end

 group :development do
@@ -206,10 +200,12 @@ group :development do
  gem 'rack-mini-profiler', '>= 3.2.0', require: false
  gem 'stackprof'
  # Should install the associated chrome extension to view query logs
-  gem 'meta_request', '>= 0.8.3'
+  gem 'meta_request', '>= 0.8.0'
 end

 group :test do
+  # Cypress in rails.
+  gem 'cypress-on-rails'
  # fast cleaning of database
  gem 'database_cleaner'
  # mock http calls
@@ -232,7 +228,7 @@ group :development, :test do
  gem 'mock_redis'
  gem 'pry-rails'
  gem 'rspec_junit_formatter'
-  gem 'rspec-rails', '>= 6.1.5'
+  gem 'rspec-rails', '>= 6.1.4'
  gem 'rubocop', require: false
  gem 'rubocop-performance', require: false
  gem 'rubocop-rails', require: false
@@ -22,73 +22,81 @@ GIT
      devise (>= 4.0.0, < 5.0.0)
      railties (>= 5.0.0, < 8.0.0)

+GIT
+  remote: https://github.com/chatwoot/html2text_ruby
+  revision: cdbdbbbf898d846d0136d69d688a003c6b26074b
+  branch: chatwoot
+  specs:
+    html2text (0.3.1)
+      nokogiri (>= 1.13.6)
+
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actioncable (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activejob (= 7.0.8.7)
-      activerecord (= 7.0.8.7)
-      activestorage (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actionmailbox (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      actionview (= 7.0.8.7)
-      activejob (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actionmailer (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      actionview (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
      rails-dom-testing (~> 2.0)
-    actionpack (7.0.8.7)
-      actionview (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actionpack (7.0.8.4)
+      actionview (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
      rack (~> 2.0, >= 2.2.4)
      rack-test (>= 0.6.3)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activerecord (= 7.0.8.7)
-      activestorage (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actiontext (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.0.8.7)
-      activesupport (= 7.0.8.7)
+    actionview (7.0.8.4)
+      activesupport (= 7.0.8.4)
      builder (~> 3.1)
      erubi (~> 1.4)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.1, >= 1.2.0)
    active_record_query_trace (1.8)
-    activejob (7.0.8.7)
-      activesupport (= 7.0.8.7)
+    activejob (7.0.8.4)
+      activesupport (= 7.0.8.4)
      globalid (>= 0.3.6)
-    activemodel (7.0.8.7)
-      activesupport (= 7.0.8.7)
-    activerecord (7.0.8.7)
-      activemodel (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    activemodel (7.0.8.4)
+      activesupport (= 7.0.8.4)
+    activerecord (7.0.8.4)
+      activemodel (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
    activerecord-import (1.4.1)
      activerecord (>= 4.2)
-    activestorage (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activejob (= 7.0.8.7)
-      activerecord (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    activestorage (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
      marcel (~> 1.0)
      mini_mime (>= 1.1.0)
-    activesupport (7.0.8.7)
+    activesupport (7.0.8.4)
      concurrent-ruby (~> 1.0, >= 1.0.2)
      i18n (>= 1.6, < 2)
      minitest (>= 5.1)
@@ -161,7 +169,7 @@ GEM
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.3.4)
+    concurrent-ruby (1.3.3)
    connection_pool (2.4.1)
    crack (1.0.0)
      bigdecimal
@@ -170,6 +178,8 @@ GEM
    csv (3.3.0)
    csv-safe (3.3.1)
      csv (~> 3.0)
+    cypress-on-rails (1.16.0)
+      rack
    database_cleaner (2.0.2)
      database_cleaner-active_record (>= 2, < 3)
    database_cleaner-active_record (2.1.0)
@@ -178,7 +188,7 @@ GEM
    database_cleaner-core (2.0.1)
    datadog-ci (0.8.3)
      msgpack
-    date (3.4.1)
+    date (3.3.4)
    ddtrace (1.23.2)
      datadog-ci (~> 0.8.1)
      debase-ruby_core_source (= 3.3.1)
@@ -201,7 +211,7 @@ GEM
      devise (> 3.5.2, < 5)
      rails (>= 4.2.0, < 7.2)
    diff-lcs (1.5.1)
-    digest-crc (0.6.5)
+    digest-crc (0.6.4)
      rake (>= 12.0.0, < 14.0.0)
    docile (1.4.0)
    domain_name (0.5.20190701)
@@ -212,7 +222,6 @@ GEM
      railties (>= 6.1)
    down (5.4.0)
      addressable (~> 2.8)
-    dry-cli (1.1.0)
    ecma-re-validator (0.4.0)
      regexp_parser (~> 2.2)
    elastic-apm (4.6.2)
@@ -221,9 +230,8 @@ GEM
      ruby2_keywords
    email_reply_trimmer (0.1.13)
    erubi (1.13.0)
-    et-orbi (1.2.11)
+    et-orbi (1.2.7)
      tzinfo
-    event_stream_parser (1.0.0)
    execjs (2.8.1)
    facebook-messenger (2.0.1)
      httparty (~> 0.13, >= 0.13.7)
@@ -249,7 +257,7 @@ GEM
    faraday-net_http_persistent (2.1.0)
      faraday (~> 2.5)
      net-http-persistent (~> 4.0)
-    faraday-retry (2.2.1)
+    faraday-retry (2.1.0)
      faraday (~> 2.0)
    fcm (1.0.8)
      faraday (>= 1.0.0, < 3.0)
@@ -260,10 +268,10 @@ GEM
      rake
    flag_shih_tzu (0.3.23)
    foreman (0.87.2)
-    fugit (1.11.1)
-      et-orbi (~> 1, >= 1.2.11)
+    fugit (1.9.0)
+      et-orbi (~> 1, >= 1.2.7)
      raabro (~> 1.4)
-    gapic-common (0.20.0)
+    gapic-common (0.18.0)
      faraday (>= 1.9, < 3.a)
      faraday-retry (>= 1.0, < 3.a)
      google-protobuf (~> 3.14)
@@ -272,63 +280,62 @@ GEM
      googleauth (~> 1.0)
      grpc (~> 1.36)
    geocoder (1.8.1)
-    gli (2.22.2)
-      ostruct
+    gli (2.21.1)
    globalid (1.2.1)
      activesupport (>= 6.1)
    gmail_xoauth (0.4.3)
      oauth (>= 0.3.6)
-    google-apis-core (0.15.1)
+    google-apis-core (0.11.0)
      addressable (~> 2.5, >= 2.5.1)
-      googleauth (~> 1.9)
-      httpclient (>= 2.8.3, < 3.a)
+      googleauth (>= 0.16.2, < 2.a)
+      httpclient (>= 2.8.1, < 3.a)
      mini_mime (~> 1.0)
-      mutex_m
      representable (~> 3.0)
      retriable (>= 2.0, < 4.a)
-    google-apis-iamcredentials_v1 (0.22.0)
-      google-apis-core (>= 0.15.0, < 2.a)
-    google-apis-storage_v1 (0.47.0)
-      google-apis-core (>= 0.15.0, < 2.a)
-    google-cloud-core (1.7.1)
-      google-cloud-env (>= 1.0, < 3.a)
+      rexml
+      webrick
+    google-apis-iamcredentials_v1 (0.17.0)
+      google-apis-core (>= 0.11.0, < 2.a)
+    google-apis-storage_v1 (0.19.0)
+      google-apis-core (>= 0.9.0, < 2.a)
+    google-cloud-core (1.6.0)
+      google-cloud-env (~> 1.0)
      google-cloud-errors (~> 1.0)
-    google-cloud-dialogflow-v2 (0.31.0)
-      gapic-common (>= 0.20.0, < 2.a)
+    google-cloud-dialogflow-v2 (0.23.0)
+      gapic-common (>= 0.18.0, < 2.a)
      google-cloud-errors (~> 1.0)
      google-cloud-location (>= 0.4, < 2.a)
-    google-cloud-env (2.2.1)
-      faraday (>= 1.0, < 3.a)
+    google-cloud-env (1.6.0)
+      faraday (>= 0.17.3, < 3.0)
    google-cloud-errors (1.3.1)
-    google-cloud-location (0.6.0)
-      gapic-common (>= 0.20.0, < 2.a)
+    google-cloud-location (0.4.0)
+      gapic-common (>= 0.17.1, < 2.a)
      google-cloud-errors (~> 1.0)
-    google-cloud-storage (1.52.0)
+    google-cloud-storage (1.44.0)
      addressable (~> 2.8)
      digest-crc (~> 0.4)
-      google-apis-core (~> 0.13)
-      google-apis-iamcredentials_v1 (~> 0.18)
-      google-apis-storage_v1 (~> 0.38)
+      google-apis-iamcredentials_v1 (~> 0.1)
+      google-apis-storage_v1 (~> 0.19.0)
      google-cloud-core (~> 1.6)
-      googleauth (~> 1.9)
+      googleauth (>= 0.16.2, < 2.a)
      mini_mime (~> 1.0)
-    google-cloud-translate-v3 (0.10.0)
-      gapic-common (>= 0.20.0, < 2.a)
+    google-cloud-translate-v3 (0.6.0)
+      gapic-common (>= 0.17.1, < 2.a)
      google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.5)
-    google-protobuf (3.25.5-arm64-darwin)
-    google-protobuf (3.25.5-x86_64-darwin)
-    google-protobuf (3.25.5-x86_64-linux)
-    googleapis-common-protos (1.6.0)
-      google-protobuf (>= 3.18, < 5.a)
-      googleapis-common-protos-types (~> 1.7)
-      grpc (~> 1.41)
+    google-protobuf (3.25.3)
+    google-protobuf (3.25.3-arm64-darwin)
+    google-protobuf (3.25.3-x86_64-darwin)
+    google-protobuf (3.25.3-x86_64-linux)
+    googleapis-common-protos (1.4.0)
+      google-protobuf (~> 3.14)
+      googleapis-common-protos-types (~> 1.2)
+      grpc (~> 1.27)
    googleapis-common-protos-types (1.14.0)
      google-protobuf (~> 3.18)
-    googleauth (1.11.2)
-      faraday (>= 1.0, < 3.a)
-      google-cloud-env (~> 2.1)
+    googleauth (1.5.2)
+      faraday (>= 0.17.3, < 3.a)
      jwt (>= 1.4, < 3.0)
+      memoist (~> 0.16)
      multi_json (~> 1.11)
      os (>= 0.9, < 2.0)
      signet (>= 0.16, < 2.a)
@@ -352,11 +359,8 @@ GEM
      ruby2ruby (~> 2.4)
      ruby_parser (~> 3.10)
    hana (1.3.7)
-    hash_diff (1.1.1)
    hashdiff (1.1.0)
    hashie (5.0.0)
-    html2text (0.4.0)
-      nokogiri (>= 1.0, < 2.0)
    http (5.1.1)
      addressable (~> 2.8)
      http-cookie (~> 1.0)
@@ -370,7 +374,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.14.6)
+    i18n (1.14.5)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -378,8 +382,6 @@ GEM
    io-console (0.6.0)
    irb (1.7.2)
      reline (>= 0.3.6)
-    iso-639 (0.3.8)
-      csv
    jbuilder (2.11.5)
      actionview (>= 5.0.0)
      activesupport (>= 5.0.0)
@@ -396,13 +398,6 @@ GEM
      hana (~> 1.3)
      regexp_parser (~> 2.0)
      uri_template (~> 0.7)
-    judoscale-rails (1.8.2)
-      judoscale-ruby (= 1.8.2)
-      railties
-    judoscale-ruby (1.8.2)
-    judoscale-sidekiq (1.8.2)
-      judoscale-ruby (= 1.8.2)
-      sidekiq (>= 5.0)
    jwt (2.8.1)
      base64
    kaminari (1.2.2)
@@ -451,7 +446,7 @@ GEM
      activesupport (>= 4)
      railties (>= 4)
      request_store (~> 1.0)
-    loofah (2.23.1)
+    loofah (2.22.0)
      crass (~> 1.0.2)
      nokogiri (>= 1.12.0)
    mail (2.8.1)
@@ -461,7 +456,8 @@ GEM
      net-smtp
    marcel (1.0.4)
    maxminddb (0.1.22)
-    meta_request (0.8.3)
+    memoist (0.16.2)
+    meta_request (0.8.2)
      rack-contrib (>= 1.1, < 3)
      railties (>= 3.0.0, < 8)
    method_source (1.1.0)
@@ -470,22 +466,21 @@ GEM
    mime-types-data (3.2023.0218.1)
    mini_magick (4.12.0)
    mini_mime (1.1.5)
-    mini_portile2 (2.8.8)
-    minitest (5.25.4)
+    mini_portile2 (2.8.7)
+    minitest (5.24.1)
    mock_redis (0.36.0)
      ruby2_keywords
    msgpack (1.7.0)
    multi_json (1.15.0)
    multi_xml (0.6.0)
    multipart-post (2.3.0)
-    mutex_m (0.3.0)
    neighbor (0.2.3)
      activerecord (>= 5.2)
    net-http (0.4.1)
      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
-    net-imap (0.4.19)
+    net-imap (0.4.12)
      date
      net-protocol
    net-pop (0.1.2)
@@ -501,14 +496,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.3)
-    nokogiri (1.18.4)
+    nokogiri (1.16.6)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.18.4-arm64-darwin)
+    nokogiri (1.16.6-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.18.4-x86_64-darwin)
+    nokogiri (1.16.6-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.18.4-x86_64-linux-gnu)
+    nokogiri (1.16.6-x86_64-linux)
      racc (~> 1.4)
    oauth (1.1.0)
      oauth-tty (~> 1.0, >= 1.0.1)
@@ -523,14 +518,11 @@ GEM
      rack (>= 1.2, < 4)
      snaky_hash (~> 2.0)
      version_gem (~> 1.1)
-    oj (3.16.10)
-      bigdecimal (>= 3.0)
-      ostruct (>= 0.2)
    omniauth (2.1.2)
      hashie (>= 3.4.6)
      rack (>= 2.2.3)
      rack-protection
-    omniauth-google-oauth2 (1.1.3)
+    omniauth-google-oauth2 (1.1.2)
      jwt (>= 2.0)
      oauth2 (~> 2.0)
      omniauth (~> 2.0)
@@ -544,7 +536,6 @@ GEM
    openssl (3.2.0)
    orm_adapter (0.5.0)
    os (1.1.4)
-    ostruct (0.6.1)
    parallel (1.23.0)
    parser (3.2.2.1)
      ast (~> 2.4.1)
@@ -561,13 +552,13 @@ GEM
    pry-rails (0.3.9)
      pry (>= 0.10.4)
    public_suffix (6.0.0)
-    puma (6.4.3)
+    puma (6.4.2)
      nio4r (~> 2.0)
    pundit (2.3.0)
      activesupport (>= 3.0.0)
    raabro (1.4.0)
-    racc (1.8.1)
-    rack (2.2.13)
+    racc (1.8.0)
+    rack (2.2.9)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -579,35 +570,35 @@ GEM
    rack-protection (3.2.0)
      base64 (>= 0.1.0)
      rack (~> 2.2, >= 2.2.4)
-    rack-proxy (0.7.7)
+    rack-proxy (0.7.6)
      rack
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rails (7.0.8.7)
-      actioncable (= 7.0.8.7)
-      actionmailbox (= 7.0.8.7)
-      actionmailer (= 7.0.8.7)
-      actionpack (= 7.0.8.7)
-      actiontext (= 7.0.8.7)
-      actionview (= 7.0.8.7)
-      activejob (= 7.0.8.7)
-      activemodel (= 7.0.8.7)
-      activerecord (= 7.0.8.7)
-      activestorage (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+    rails (7.0.8.4)
+      actioncable (= 7.0.8.4)
+      actionmailbox (= 7.0.8.4)
+      actionmailer (= 7.0.8.4)
+      actionpack (= 7.0.8.4)
+      actiontext (= 7.0.8.4)
+      actionview (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activemodel (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
      bundler (>= 1.15.0)
-      railties (= 7.0.8.7)
+      railties (= 7.0.8.4)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
      nokogiri (>= 1.6)
-    rails-html-sanitizer (1.6.1)
+    rails-html-sanitizer (1.6.0)
      loofah (~> 2.21)
-      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.0.8.7)
-      actionpack (= 7.0.8.7)
-      activesupport (= 7.0.8.7)
+      nokogiri (~> 1.14)
+    railties (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
      method_source
      rake (>= 12.2)
      thor (~> 1.0)
@@ -643,19 +634,20 @@ GEM
    retriable (3.1.2)
    reverse_markdown (2.1.1)
      nokogiri
-    rexml (3.3.9)
+    rexml (3.3.4)
+      strscan
    rspec-core (3.13.0)
      rspec-support (~> 3.13.0)
-    rspec-expectations (3.13.2)
+    rspec-expectations (3.13.1)
      diff-lcs (>= 1.2.0, < 2.0)
      rspec-support (~> 3.13.0)
    rspec-mocks (3.13.1)
      diff-lcs (>= 1.2.0, < 2.0)
      rspec-support (~> 3.13.0)
-    rspec-rails (7.0.1)
-      actionpack (>= 7.0)
-      activesupport (>= 7.0)
-      railties (>= 7.0)
+    rspec-rails (6.1.4)
+      actionpack (>= 6.1)
+      activesupport (>= 6.1)
+      railties (>= 6.1)
      rspec-core (~> 3.13)
      rspec-expectations (~> 3.13)
      rspec-mocks (~> 3.13)
@@ -687,10 +679,6 @@ GEM
    rubocop-rspec (2.21.0)
      rubocop (~> 1.33)
      rubocop-capybara (~> 2.17)
-    ruby-openai (7.3.1)
-      event_stream_parser (>= 0.3.0, < 2.0.0)
-      faraday (>= 1)
-      faraday-multipart (>= 1)
    ruby-progressbar (1.13.0)
    ruby-vips (2.1.4)
      ffi (~> 1.12)
@@ -717,11 +705,11 @@ GEM
      parser
    scss_lint (0.60.0)
      sass (~> 3.5, >= 3.5.5)
-    securerandom (0.4.1)
    seed_dump (3.3.1)
      activerecord (>= 4)
      activesupport (>= 4)
    selectize-rails (0.12.6)
+    semantic_range (3.0.0)
    sentry-rails (5.19.0)
      railties (>= 5.0)
      sentry-ruby (~> 5.19.0)
@@ -732,17 +720,6 @@ GEM
      sentry-ruby (~> 5.19.0)
      sidekiq (>= 3.0)
    sexp_processor (4.17.0)
-    shopify_api (14.8.0)
-      activesupport
-      concurrent-ruby
-      hash_diff
-      httparty
-      jwt
-      oj
-      openssl
-      securerandom
-      sorbet-runtime
-      zeitwerk (~> 2.5)
    shoulda-matchers (5.3.0)
      activesupport (>= 5.2.0)
    sidekiq (7.3.1)
@@ -765,17 +742,15 @@ GEM
      json (>= 1.8, < 3)
      simplecov-html (~> 0.10.0)
    simplecov-html (0.10.2)
-    slack-ruby-client (2.5.2)
+    slack-ruby-client (2.2.0)
      faraday (>= 2.0)
      faraday-mashify
      faraday-multipart
      gli
      hashie
-      logger
    snaky_hash (2.0.1)
      hashie
      version_gem (~> 1.1, >= 1.1.1)
-    sorbet-runtime (0.5.11934)
    spring (4.1.1)
    spring-watcher-listen (2.1.0)
      listen (>= 2.7, < 4.0)
@@ -791,6 +766,7 @@ GEM
    stackprof (0.2.25)
    statsd-ruby (1.5.0)
    stripe (8.5.0)
+    strscan (3.1.0)
    telephone_number (1.4.20)
    test-prof (1.2.1)
    thor (1.3.1)
@@ -798,7 +774,7 @@ GEM
    time_diff (0.3.0)
      activesupport
      i18n
-    timeout (0.4.3)
+    timeout (0.4.1)
    trailblazer-option (0.1.2)
    twilio-ruby (5.77.0)
      faraday (>= 0.9, < 3.0)
@@ -818,19 +794,12 @@ GEM
    unf_ext (0.0.8.2)
    unicode-display_width (2.4.2)
    uniform_notifier (1.16.0)
-    uri (1.0.3)
+    uri (0.13.0)
    uri_template (0.7.0)
-    valid_email2 (5.2.6)
+    valid_email2 (4.0.6)
      activemodel (>= 3.2)
      mail (~> 2.5)
    version_gem (1.1.4)
-    vite_rails (3.0.17)
-      railties (>= 5.1, < 8)
-      vite_ruby (~> 3.0, >= 3.2.2)
-    vite_ruby (3.8.0)
-      dry-cli (>= 0.7, < 2)
-      rack-proxy (~> 0.6, >= 0.6.1)
-      zeitwerk (~> 2.2)
    warden (1.2.9)
      rack (>= 2.0.9)
    web-console (4.2.1)
@@ -845,6 +814,12 @@ GEM
      addressable (>= 2.8.0)
      crack (>= 0.3.2)
      hashdiff (>= 0.4.0, < 2.0.0)
+    webpacker (5.4.4)
+      activesupport (>= 5.2)
+      rack-proxy (>= 0.6.1)
+      railties (>= 5.2)
+      semantic_range (>= 2.3.0)
+    webrick (1.8.1)
    websocket-driver (0.7.6)
      websocket-extensions (>= 0.1.0)
    websocket-extensions (0.1.5)
@@ -852,7 +827,7 @@ GEM
    working_hours (1.4.1)
      activesupport (>= 3.2)
      tzinfo
-    zeitwerk (2.6.17)
+    zeitwerk (2.6.16)

 PLATFORMS
  arm64-darwin-20
@@ -887,6 +862,7 @@ DEPENDENCIES
  climate_control
  commonmarker
  csv-safe
+  cypress-on-rails
  database_cleaner
  ddtrace
  debug (~> 1.8)
@@ -905,22 +881,19 @@ DEPENDENCIES
  foreman
  geocoder
  gmail_xoauth
-  google-cloud-dialogflow-v2 (>= 0.24.0)
-  google-cloud-storage (>= 1.48.0)
-  google-cloud-translate-v3 (>= 0.7.0)
+  google-cloud-dialogflow-v2
+  google-cloud-storage
+  google-cloud-translate-v3
  groupdate
  grpc
  haikunator
  hairtrigger
  hashie
-  html2text
+  html2text!
  image_processing
-  iso-639
  jbuilder
  json_refs
  json_schemer
-  judoscale-rails
-  judoscale-sidekiq
  jwt
  kaminari
  koala
@@ -930,14 +903,14 @@ DEPENDENCIES
  listen
  lograge (~> 0.14.0)
  maxminddb
-  meta_request (>= 0.8.3)
+  meta_request (>= 0.8.0)
  mock_redis
  neighbor
  net-smtp (~> 0.3.4)
  newrelic-sidekiq-metrics (>= 1.6.2)
  newrelic_rpm
  omniauth (>= 2.1.2)
-  omniauth-google-oauth2 (>= 1.1.3)
+  omniauth-google-oauth2 (>= 1.1.2)
  omniauth-oauth2
  omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
  pg
@@ -957,25 +930,23 @@ DEPENDENCIES
  responders (>= 3.1.1)
  rest-client
  reverse_markdown
-  rspec-rails (>= 6.1.5)
+  rspec-rails (>= 6.1.4)
  rspec_junit_formatter
  rubocop
  rubocop-performance
  rubocop-rails
  rubocop-rspec
-  ruby-openai
  scout_apm
  scss_lint
  seed_dump
  sentry-rails (>= 5.19.0)
  sentry-ruby
  sentry-sidekiq (>= 5.19.0)
-  shopify_api
  shoulda-matchers
  sidekiq (>= 7.3.1)
  sidekiq-cron (>= 1.12.0)
  simplecov (= 0.17.1)
-  slack-ruby-client (~> 2.5.2)
+  slack-ruby-client (~> 2.2.0)
  spring
  spring-watcher-listen
  squasher
@@ -989,10 +960,10 @@ DEPENDENCIES
  tzinfo-data
  uglifier
  valid_email2
-  vite_rails
  web-console (>= 4.2.1)
  web-push (>= 3.0.1)
  webmock
+  webpacker
  wisper (= 2.0.0)
  working_hours

@@ -6,7 +6,7 @@ RAILS_ENV ?= development
 setup:
 	gem install bundler
 	bundle install
-	pnpm install
+	yarn install

 db_create:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:create
@@ -30,7 +30,7 @@ server:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails server -b 0.0.0.0 -p 3000

 burn:
-	bundle && pnpm install
+	bundle && yarn

 run:
 	@if [ -f ./.overmind.sock ]; then \
@@ -1,4 +1,4 @@
 backend: bin/rails s -p 3000
+frontend: export NODE_OPTIONS=--openssl-legacy-provider && bin/webpack-dev-server
 # https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
 worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
-vite: bin/vite dev
@@ -1,3 +1,3 @@
 backend: RAILS_ENV=test bin/rails s -p 5050
-vite: bin/vite dev
+frontend: export NODE_OPTIONS=--openssl-legacy-provider && bin/webpack-dev-server
 worker: RAILS_ENV=test dotenv bundle exec sidekiq -C config/sidekiq.yml
@@ -1,11 +1,19 @@
-<img src="./.github/screenshots/header.png#gh-light-mode-only" width="100%" alt="Header light mode"/>
-<img src="./.github/screenshots/header-dark.png#gh-dark-mode-only" width="100%" alt="Header dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282256557-1570674b-d142-4198-9740-69404cc6a339.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282256632-87f6a01b-6467-4e0e-8a93-7bbf66d03a17.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>

 ___

-# Chatwoot
+# Chatwoot 

-The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+<p>
+  <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
+     <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
+  </a>
+  <a href="https://marketplace.digitalocean.com/apps/chatwoot?refcode=f2238426a2a8" alt="Deploy to DigitalOcean">
+     <img width="200" alt="Deploy to DO" src="https://www.deploytodo.com/do-btn-blue.svg"/>
+  </a>
+</p>

 <p>
  <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
@@ -20,71 +28,41 @@ The modern customer support platform, an open-source alternative to Intercom, Ze
  <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>
 </p>

+<img src="https://user-images.githubusercontent.com/2246121/282255783-ee8a50c9-f42d-4752-8201-2d59965a663d.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282255784-3d1994ec-d895-4ff5-ac68-d819987e1869.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>

-<p>
-  <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
-     <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
-  </a>
-  <a href="https://marketplace.digitalocean.com/apps/chatwoot?refcode=f2238426a2a8" alt="Deploy to DigitalOcean">
-     <img width="200" alt="Deploy to DO" src="https://www.deploytodo.com/do-btn-blue.svg"/>
-  </a>
-</p>
+Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.

-<img src="./.github/screenshots/dashboard.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
-<img src="./.github/screenshots/dashboard-dark.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
+## Features

---
+Chatwoot supports the following conversation channels:

-Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
+ - **Website**: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
+ - **Facebook**: Connect your Facebook pages and start replying to the direct messages to your page.
+ - **Instagram**: Connect your Instagram profile and start replying to the direct messages.
+ - **Twitter**: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
+ - **Telegram**: Connect your Telegram bot and reply to your customers right from a single dashboard.
+ - **WhatsApp**: Connect your WhatsApp business account and manage the conversation in Chatwoot.
+ - **Line**: Connect your Line account and manage the conversations in Chatwoot.
+ - **SMS**: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.
+ - **API Channel**: Build custom communication channels using our API channel.
+ - **Email**: Forward all your email queries to Chatwoot and view it in our integrated dashboard.

-### ✨ Captain – AI Agent for Support
+And more.

-Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain [here](https://chwt.app/captain-docs).
-
-### 💬 Omnichannel Support Desk
-
-Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
-
-### 📚 Help center portal
-
-Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
-
-### 🗂️ Other features
-
-#### Collaboration & Productivity
-
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
-
-#### Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
-
-#### Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
- Shopify Integration to view and manage customer orders right within Chatwoot.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
-
-#### Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
+Other features include:

+- **CRM**: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
+- **Custom Attributes**: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
+- **Shared multi-brand inboxes**: Manage multiple brands or pages using a shared inbox.
+- **Private notes**: Use @mentions and private notes to communicate internally about a conversation.
+- **Canned responses (Saved replies)**: Improve the response rate by adding saved replies for frequently asked questions.
+- **Conversation Labels**: Use conversation labels to create custom workflows.
+- **Auto assignment**: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
+- **Conversation continuity**: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email.
+- **Multi-lingual support**: Chatwoot supports 10+ languages.
+- **Powerful API & Webhooks**: Extend the capability of the software using Chatwoot’s webhooks and APIs.
+- **Integrations**: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.

 ## Documentation

@@ -120,21 +98,23 @@ Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.

 ### Other deployment options

-For other supported options, checkout our [deployment page](https://chatwoot.com/deploy).
+For other supported options, checkout our [deployment page](https://chatwoot.com/deploy). 

 ## Security

 Looking to report a vulnerability? Please refer our [SECURITY.md](./SECURITY.md) file.

-## Community
+
+## Community? Questions? Support ?

 If you need help or just want to hang out, come, say hi on our [Discord](https://discord.gg/cJXdrwS) server.

-## Contributors
+
+## Contributors ✨

 Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contributors):

 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>


-*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.
@@ -2,13 +2,13 @@ Chatwoot is looking forward to working with security researchers worldwide to ke

 ## Reporting a Vulnerability

-We use Github to track the security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://github.com/chatwoot/chatwoot/security/advisories/new). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
+We use [huntr.dev](https://huntr.dev/) for security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://huntr.dev/bounties/disclose). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.

 If you have any questions about the process, contact security@chatwoot.com. 

-Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Github as quickly as possible.
+Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Huntr as quickly as possible.

-> Note: Please use the email for questions related to the process. Disclosures should be done via [Github](https://github.com/chatwoot/chatwoot/security/advisories/new)
+> Note: Please use the email for questions related to the process. Disclosures should be done via [huntr.dev](https://huntr.dev/)
 ## Supported versions

 | Version | Supported        |
@@ -48,7 +48,7 @@ We consider the following out of scope, though there may be exceptions.
 - Brute force attacks
 - DNSSEC

-If you are unsure about the scope, please create a [report](https://github.com/chatwoot/chatwoot/security/advisories/new).
+If you are unsure about the scope, please create a [report](https://huntr.dev/repos/chatwoot/chatwoot/).


 ## Thanks
@@ -1 +1 @@
-3.13.0
+3.9.0
@@ -1 +1 @@
-3.2.0
+2.8.0
@@ -48,7 +48,7 @@
      "size": "basic"
    }
  },
-  "stack": "heroku-24",
+  "stack": "heroku-20",
  "image": "heroku/ruby",
  "addons": [
    {
@@ -58,7 +58,7 @@
      "plan": "heroku-postgresql:essential-0"
    }
  ],
-  "stack": "heroku-24",
+  "stack": "heroku-20",
  "buildpacks": [
    {
      "url": "heroku/nodejs"
@@ -54,7 +54,7 @@ class ContactMergeAction
    # attributes in base contact are given preference
    merged_attributes = mergee_contact_attributes.deep_merge(base_contact_attributes)

-    @mergee_contact.reload.destroy!
+    @mergee_contact.destroy!
    Rails.configuration.dispatcher.dispatch(CONTACT_MERGED, Time.zone.now, contact: @base_contact,
                                                                           tokens: [@base_contact.contact_inboxes.filter_map(&:pubsub_token)])
    @base_contact.update!(merged_attributes)
@@ -2,4 +2,5 @@
 //= link administrate/application.css
 //= link administrate/application.js
 //= link administrate-field-active_storage/application.css
+//= link dashboardChart.js
 //= link secretField.js
@@ -0,0 +1,55 @@
+// eslint-disable-next-line
+function prepareData(data) {
+  var labels = [];
+  var dataSet = [];
+  data.forEach(item => {
+    labels.push(item[0]);
+    dataSet.push(item[1]);
+  });
+  return { labels, dataSet };
+}
+
+function getChartOptions() {
+  var fontFamily =
+    'PlusJakarta,-apple-system,system-ui,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif';
+  return {
+    responsive: true,
+    legend: { labels: { fontFamily } },
+    scales: {
+      xAxes: [
+        {
+          barPercentage: 1.26,
+          ticks: { fontFamily },
+          gridLines: { display: false },
+        },
+      ],
+      yAxes: [
+        {
+          ticks: { fontFamily },
+          gridLines: { display: false },
+        },
+      ],
+    },
+  };
+}
+
+// eslint-disable-next-line
+function drawSuperAdminDashboard(data) {
+  var ctx = document.getElementById('dashboard-chart').getContext('2d');
+  var chartData = prepareData(data);
+  // eslint-disable-next-line
+  new Chart(ctx, {
+    type: 'bar',
+    data: {
+      labels: chartData.labels,
+      datasets: [
+        {
+          label: 'Conversations',
+          data: chartData.dataSet,
+          backgroundColor: '#1f93ff',
+        },
+      ],
+    },
+    options: getChartOptions(),
+  });
+}
@@ -1,15 +1,15 @@
-button:not(.reset-base),
-input[type='button']:not(.reset-base),
-input[type='reset']:not(.reset-base),
-input[type='submit']:not(.reset-base),
-.button:not(.reset-base) {
+button,
+input[type="button"],
+input[type="reset"],
+input[type="submit"],
+.button {
  appearance: none;
  background-color: $color-woot;
  border: 0;
  border-radius: $base-border-radius;
  color: $white;
  cursor: pointer;
-  display: inline-flex;
+  display: inline-block;
  font-size: $font-size-small;
  -webkit-font-smoothing: antialiased;
  font-weight: $font-weight-medium;
@@ -10,6 +10,7 @@

  .icon-container {
    margin-right: 2px;
+
  }

  .value-container {
@@ -86,5 +86,8 @@ $swift-ease-out-duration: .4s !default;
 $swift-ease-out-timing-function: cubic-bezier(.25, .8, .25, 1) !default;
 $swift-ease-out: all $swift-ease-out-duration $swift-ease-out-timing-function !default;

+// Ionicons
+$ionicons-font-path: '~ionicons/fonts';
+
 // Transitions
 $transition-ease-in: all 0.250s ease-in;
@@ -32,13 +32,11 @@ class AccountBuilder
  end

  def validate_email
-    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
-
    address = ValidEmail2::Address.new(@email)
-    if address.valid? && !address.disposable?
+    if address.valid? # && !address.disposable?
      true
    else
-      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+      raise InvalidEmail.new(valid: address.valid?)
    end
  end

@@ -81,21 +79,4 @@ class AccountBuilder
    @user.confirm if @confirmed
    @user.save!
  end
-
-  def domain_blocked?
-    domain = @email.split('@').last
-
-    blocked_domains.each do |blocked_domain|
-      return true if domain.match?(blocked_domain)
-    end
-
-    false
-  end
-
-  def blocked_domains
-    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
-    return [] if domains.blank?
-
-    domains.split("\n").map(&:strip)
-  end
 end
@@ -9,7 +9,7 @@ class Campaigns::CampaignConversationBuilder
      @contact_inbox.lock!

      # We won't send campaigns if a conversation is already present
-      raise 'Conversation already present' if @contact_inbox.reload.conversations.present?
+      raise 'Conversation alread present' if @contact_inbox.reload.conversations.present?

      @conversation = ::Conversation.create!(conversation_params)
      Messages::MessageBuilder.new(@campaign.sender, @conversation, message_params).perform
@@ -64,40 +64,5 @@ class ContactInboxBuilder
      inbox_id: @inbox.id,
      source_id: @source_id
    )
-  rescue ActiveRecord::RecordNotUnique
-    Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
-    update_old_contact_inbox
-    retry
-  end
-
-  def update_old_contact_inbox
-    # The race condition occurs when there’s a contact inbox with the
-    # same source ID but linked to a different contact. This can happen
-    # if the agent updates the contact’s email or phone number, or
-    # if the contact is merged with another.
-    #
-    # We update the old contact inbox source_id to a random value to
-    # avoid disrupting the current flow. However, the root cause of
-    # this issue is a flaw in the contact inbox model design.
-    # Contact inbox is essentially tracking a session and is not
-    # needed for non-live chat channels.
-    raise ActiveRecord::RecordNotUnique unless allowed_channels?
-
-    contact_inbox = ::ContactInbox.find_by(inbox_id: @inbox.id, source_id: @source_id)
-    return if contact_inbox.blank?
-
-    contact_inbox.update!(source_id: new_source_id)
-  end
-
-  def new_source_id
-    if @inbox.whatsapp? || @inbox.sms? || @inbox.twilio?
-      "whatsapp:#{@source_id}#{rand(100)}"
-    else
-      "#{rand(10)}#{@source_id}"
-    end
-  end
-
-  def allowed_channels?
-    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp?
  end
 end
@@ -63,33 +63,9 @@ class ContactInboxWithContactBuilder
    contact = find_contact_by_identifier(contact_attributes[:identifier])
    contact ||= find_contact_by_email(contact_attributes[:email])
    contact ||= find_contact_by_phone_number(contact_attributes[:phone_number])
-    contact ||= find_contact_by_instagram_source_id(source_id) if instagram_channel?
-
    contact
  end

-  def instagram_channel?
-    inbox.channel_type == 'Channel::Instagram'
-  end
-
-  # There might be existing contact_inboxes created through Channel::FacebookPage
-  # with the same Instagram source_id. New Instagram interactions should create fresh contact_inboxes
-  # while still reusing contacts if found in Facebook channels so that we can create
-  # new conversations with the same contact.
-  def find_contact_by_instagram_source_id(instagram_id)
-    return if instagram_id.blank?
-
-    existing_contact_inbox = ContactInbox.joins(:inbox)
-                                         .where(source_id: instagram_id)
-                                         .where(
-                                           'inboxes.channel_type = ? AND inboxes.account_id = ?',
-                                           'Channel::FacebookPage',
-                                           account.id
-                                         ).first
-
-    existing_contact_inbox&.contact
-  end
-
  def find_contact_by_identifier(identifier)
    return if identifier.blank?

@@ -1,178 +0,0 @@
-class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuilder
-  attr_reader :messaging
-
-  def initialize(messaging, inbox, outgoing_echo: false)
-    super()
-    @messaging = messaging
-    @inbox = inbox
-    @outgoing_echo = outgoing_echo
-  end
-
-  def perform
-    return if @inbox.channel.reauthorization_required?
-
-    ActiveRecord::Base.transaction do
-      build_message
-    end
-  rescue StandardError => e
-    handle_error(e)
-  end
-
-  private
-
-  def attachments
-    @messaging[:message][:attachments] || {}
-  end
-
-  def message_type
-    @outgoing_echo ? :outgoing : :incoming
-  end
-
-  def message_identifier
-    message[:mid]
-  end
-
-  def message_source_id
-    @outgoing_echo ? recipient_id : sender_id
-  end
-
-  def message_is_unsupported?
-    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
-  end
-
-  def sender_id
-    @messaging[:sender][:id]
-  end
-
-  def recipient_id
-    @messaging[:recipient][:id]
-  end
-
-  def message
-    @messaging[:message]
-  end
-
-  def contact
-    @contact ||= @inbox.contact_inboxes.find_by(source_id: message_source_id)&.contact
-  end
-
-  def conversation
-    @conversation ||= set_conversation_based_on_inbox_config
-  end
-
-  def set_conversation_based_on_inbox_config
-    if @inbox.lock_to_single_conversation
-      find_conversation_scope.order(created_at: :desc).first || build_conversation
-    else
-      find_or_build_for_multiple_conversations
-    end
-  end
-
-  def find_conversation_scope
-    Conversation.where(conversation_params)
-  end
-
-  def find_or_build_for_multiple_conversations
-    last_conversation = find_conversation_scope.where.not(status: :resolved).order(created_at: :desc).first
-    return build_conversation if last_conversation.nil?
-
-    last_conversation
-  end
-
-  def message_content
-    @messaging[:message][:text]
-  end
-
-  def story_reply_attributes
-    message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
-  end
-
-  def message_reply_attributes
-    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
-  end
-
-  def build_message
-    # Duplicate webhook events may be sent for the same message
-    # when a user is connected to the Instagram account through both Messenger and Instagram login.
-    # There is chance for echo events to be sent for the same message.
-    # Therefore, we need to check if the message already exists before creating it.
-    return if message_already_exists?
-
-    return if message_content.blank? && all_unsupported_files?
-
-    @message = conversation.messages.create!(message_params)
-    save_story_id
-
-    attachments.each do |attachment|
-      process_attachment(attachment)
-    end
-  end
-
-  def save_story_id
-    return if story_reply_attributes.blank?
-
-    @message.save_story_info(story_reply_attributes)
-  end
-
-  def build_conversation
-    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: message_source_id)
-    Conversation.create!(conversation_params.merge(
-                           contact_inbox_id: @contact_inbox.id,
-                           additional_attributes: additional_conversation_attributes
-                         ))
-  end
-
-  def additional_conversation_attributes
-    {}
-  end
-
-  def conversation_params
-    {
-      account_id: @inbox.account_id,
-      inbox_id: @inbox.id,
-      contact_id: contact.id
-    }
-  end
-
-  def message_params
-    params = {
-      account_id: conversation.account_id,
-      inbox_id: conversation.inbox_id,
-      message_type: message_type,
-      source_id: message_identifier,
-      content: message_content,
-      sender: @outgoing_echo ? nil : contact,
-      content_attributes: {
-        in_reply_to_external_id: message_reply_attributes
-      }
-    }
-
-    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
-    params
-  end
-
-  def message_already_exists?
-    cw_message = conversation.messages.where(
-      source_id: @messaging[:message][:mid]
-    ).first
-
-    cw_message.present?
-  end
-
-  def all_unsupported_files?
-    return if attachments.empty?
-
-    attachments_type = attachments.pluck(:type).uniq.first
-    unsupported_file_type?(attachments_type)
-  end
-
-  def handle_error(error)
-    ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception
-    true
-  end
-
-  # Abstract methods to be implemented by subclasses
-  def get_story_object_from_source_id(source_id)
-    raise NotImplementedError
-  end
-end
@@ -1,42 +1,200 @@
-class Messages::Instagram::MessageBuilder < Messages::Instagram::BaseMessageBuilder
+# This class creates both outgoing messages from chatwoot and echo outgoing messages based on the flag `outgoing_echo`
+# Assumptions
+# 1. Incase of an outgoing message which is echo, source_id will NOT be nil,
+#    based on this we are showing "not sent from chatwoot" message in frontend
+#    Hence there is no need to set user_id in message for outgoing echo messages.
+
+class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
+  attr_reader :messaging
+
  def initialize(messaging, inbox, outgoing_echo: false)
-    super(messaging, inbox, outgoing_echo: outgoing_echo)
+    super()
+    @messaging = messaging
+    @inbox = inbox
+    @outgoing_echo = outgoing_echo
+  end
+
+  def perform
+    return if @inbox.channel.reauthorization_required?
+
+    ActiveRecord::Base.transaction do
+      build_message
+    end
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Instagram authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
+    @inbox.channel.authorization_error!
+    raise
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
+    true
  end

  private

-  def get_story_object_from_source_id(source_id)
-    url = "#{base_uri}/#{source_id}?fields=story,from&access_token=#{@inbox.channel.access_token}"
-
-    response = HTTParty.get(url)
-
-    return JSON.parse(response.body).with_indifferent_access if response.success?
-
-    # Create message first if it doesn't exist
-    @message ||= conversation.messages.create!(message_params)
-    handle_error_response(response)
-    nil
+  def attachments
+    @messaging[:message][:attachments] || {}
  end

-  def handle_error_response(response)
-    parsed_response = JSON.parse(response.body)
-    error_code = parsed_response.dig('error', 'code')
+  def message_type
+    @outgoing_echo ? :outgoing : :incoming
+  end

-    # https://developers.facebook.com/docs/messenger-platform/error-codes
-    # Access token has expired or become invalid.
-    channel.authorization_error! if error_code == 190
+  def message_identifier
+    message[:mid]
+  end

-    # There was a problem scraping data from the provided link.
-    # https://developers.facebook.com/docs/graph-api/guides/error-handling/ search for error code 1609005
-    if error_code == 1_609_005
-      @message.attachments.destroy_all
-      @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
+  def message_source_id
+    @outgoing_echo ? recipient_id : sender_id
+  end
+
+  def message_is_unsupported?
+    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
+  end
+
+  def sender_id
+    @messaging[:sender][:id]
+  end
+
+  def recipient_id
+    @messaging[:recipient][:id]
+  end
+
+  def message
+    @messaging[:message]
+  end
+
+  def contact
+    @contact ||= @inbox.contact_inboxes.find_by(source_id: message_source_id)&.contact
+  end
+
+  def conversation
+    @conversation ||= set_conversation_based_on_inbox_config
+  end
+
+  def instagram_direct_message_conversation
+    Conversation.where(conversation_params)
+                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
+  end
+
+  def set_conversation_based_on_inbox_config
+    if @inbox.lock_to_single_conversation
+      instagram_direct_message_conversation.order(created_at: :desc).first || build_conversation
+    else
+      find_or_build_for_multiple_conversations
    end
-
-    Rails.logger.error("[InstagramStoryFetchError]: #{parsed_response.dig('error', 'message')} #{error_code}")
  end

-  def base_uri
-    "https://graph.instagram.com/#{GlobalConfigService.load('INSTAGRAM_API_VERSION', 'v22.0')}"
+  def find_or_build_for_multiple_conversations
+    last_conversation = instagram_direct_message_conversation.where.not(status: :resolved).order(created_at: :desc).first
+
+    return build_conversation if last_conversation.nil?
+
+    last_conversation
  end
+
+  def message_content
+    @messaging[:message][:text]
+  end
+
+  def story_reply_attributes
+    message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
+  end
+
+  def message_reply_attributes
+    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
+  end
+
+  def build_message
+    return if @outgoing_echo && already_sent_from_chatwoot?
+    return if message_content.blank? && all_unsupported_files?
+
+    @message = conversation.messages.create!(message_params)
+    save_story_id
+
+    attachments.each do |attachment|
+      process_attachment(attachment)
+    end
+  end
+
+  def save_story_id
+    return if story_reply_attributes.blank?
+
+    @message.save_story_info(story_reply_attributes)
+  end
+
+  def build_conversation
+    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: message_source_id)
+
+    Conversation.create!(conversation_params.merge(
+                           contact_inbox_id: @contact_inbox.id,
+                           additional_attributes: { type: 'instagram_direct_message' }
+                         ))
+  end
+
+  def conversation_params
+    {
+      account_id: @inbox.account_id,
+      inbox_id: @inbox.id,
+      contact_id: contact.id
+    }
+  end
+
+  def message_params
+    params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: message_type,
+      source_id: message_identifier,
+      content: message_content,
+      sender: @outgoing_echo ? nil : contact,
+      content_attributes: {
+        in_reply_to_external_id: message_reply_attributes
+      }
+    }
+
+    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
+    params
+  end
+
+  def already_sent_from_chatwoot?
+    cw_message = conversation.messages.where(
+      source_id: @messaging[:message][:mid]
+    ).first
+
+    cw_message.present?
+  end
+
+  def all_unsupported_files?
+    return if attachments.empty?
+
+    attachments_type = attachments.pluck(:type).uniq.first
+    unsupported_file_type?(attachments_type)
+  end
+
+  ### Sample response
+  # {
+  #   "object": "instagram",
+  #   "entry": [
+  #     {
+  #       "id": "<IGID>",// ig id of the business
+  #       "time": 1569262486134,
+  #       "messaging": [
+  #         {
+  #           "sender": {
+  #             "id": "<IGSID>"
+  #           },
+  #           "recipient": {
+  #             "id": "<IGID>"
+  #           },
+  #           "timestamp": 1569262485349,
+  #           "message": {
+  #             "mid": "<MESSAGE_ID>",
+  #             "text": "<MESSAGE_CONTENT>"
+  #           }
+  #         }
+  #       ]
+  #     }
+  #   ],
+  # }
 end
@@ -1,33 +0,0 @@
-class Messages::Instagram::Messenger::MessageBuilder < Messages::Instagram::BaseMessageBuilder
-  def initialize(messaging, inbox, outgoing_echo: false)
-    super(messaging, inbox, outgoing_echo: outgoing_echo)
-  end
-
-  private
-
-  def get_story_object_from_source_id(source_id)
-    k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
-    k.get_object(source_id, fields: %w[story from]) || {}
-  rescue Koala::Facebook::AuthenticationError
-    @inbox.channel.authorization_error!
-    raise
-  rescue Koala::Facebook::ClientError => e
-    # The exception occurs when we are trying fetch the deleted story or blocked story.
-    @message.attachments.destroy_all
-    @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
-    Rails.logger.error e
-    {}
-  rescue StandardError => e
-    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
-    {}
-  end
-
-  def find_conversation_scope
-    Conversation.where(conversation_params)
-                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
-  end
-
-  def additional_conversation_attributes
-    { type: 'instagram_direct_message' }
-  end
-end
@@ -68,8 +68,20 @@ class Messages::Messenger::MessageBuilder
    message.save!
  end

-  # This is a placeholder method to be overridden by child classes
-  def get_story_object_from_source_id(_source_id)
+  def get_story_object_from_source_id(source_id)
+    k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
+    k.get_object(source_id, fields: %w[story from]) || {}
+  rescue Koala::Facebook::AuthenticationError
+    @inbox.channel.authorization_error!
+    raise
+  rescue Koala::Facebook::ClientError => e
+    # The exception occurs when we are trying fetch the deleted story or blocked story.
+    @message.attachments.destroy_all
+    @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
+    Rails.logger.error e
+    {}
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
    {}
  end

@@ -25,8 +25,6 @@ class NotificationBuilder
  def build_notification
    # Create conversation_creation notification only if user is subscribed to it
    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
-    # skip notifications for blocked conversations except for user mentions
-    return if primary_actor.contact.blocked? && notification_type != 'conversation_mention'

    user.notifications.create!(
      notification_type: notification_type,
@@ -2,38 +2,52 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
  pattr_initialize [:account!, :params!]

  def build
-    load_data
+    set_grouped_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
    prepare_report
  end

  private

-  attr_reader :conversations_count, :resolved_count,
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
-
-  def fetch_conversations_count
-    account.conversations.where(created_at: range).group('assignee_id').count
+  def set_grouped_conversations_count
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('assignee_id').count
  end

-  def prepare_report
-    account.account_users.map do |account_user|
-      build_agent_stats(account_user)
-    end
+  def set_grouped_avg_resolution_time
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
  end

-  def build_agent_stats(account_user)
-    user_id = account_user.user_id
-    {
-      id: user_id,
-      conversations_count: conversations_count[user_id] || 0,
-      resolved_conversations_count: resolved_count[user_id] || 0,
-      avg_resolution_time: avg_resolution_time[user_id],
-      avg_first_response_time: avg_first_response_time[user_id],
-      avg_reply_time: avg_reply_time[user_id]
-    }
+  def set_grouped_avg_first_response_time
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
+  end
+
+  def set_grouped_avg_reply_time
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
  end

  def group_by_key
    :user_id
  end
+
+  def reporting_events
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range)
+  end
+
+  def prepare_report
+    account.account_users.each_with_object([]) do |account_user, arr|
+      arr << {
+        id: account_user.user_id,
+        conversations_count: @grouped_conversations_count[account_user.user_id],
+        avg_resolution_time: @grouped_avg_resolution_time[account_user.user_id],
+        avg_first_response_time: @grouped_avg_first_response_time[account_user.user_id],
+        avg_reply_time: @grouped_avg_reply_time[account_user.user_id]
+      }
+    end
+  end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
+  end
 end
@@ -1,50 +1,17 @@
 class V2::Reports::BaseSummaryBuilder
  include DateRangeHelper

-  def build
-    load_data
-    prepare_report
-  end
-
  private

-  def load_data
-    @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
-  end
-
-  def reporting_events
-    @reporting_events ||= account.reporting_events.where(created_at: range)
-  end
-
-  def fetch_conversations_count
-    # Override this method
-  end
-
-  def fetch_average_time(event_name)
-    get_grouped_average(reporting_events.where(name: event_name))
-  end
-
-  def fetch_resolved_count
-    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
-  end
-
  def group_by_key
    # Override this method
  end

-  def prepare_report
-    # Override this method
-  end
-
  def get_grouped_average(events)
    events.group(group_by_key).average(average_value_key)
  end

  def average_value_key
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
+    params[:business_hours].present? ? :value_in_business_hours : :value
  end
 end
@@ -1,50 +0,0 @@
-class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  pattr_initialize [:account!, :params!]
-
-  def build
-    load_data
-    prepare_report
-  end
-
-  private
-
-  attr_reader :conversations_count, :resolved_count,
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
-
-  def load_data
-    @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
-  end
-
-  def fetch_conversations_count
-    account.conversations.where(created_at: range).group(group_by_key).count
-  end
-
-  def prepare_report
-    account.inboxes.map do |inbox|
-      build_inbox_stats(inbox)
-    end
-  end
-
-  def build_inbox_stats(inbox)
-    {
-      id: inbox.id,
-      conversations_count: conversations_count[inbox.id] || 0,
-      resolved_conversations_count: resolved_count[inbox.id] || 0,
-      avg_resolution_time: avg_resolution_time[inbox.id],
-      avg_first_response_time: avg_first_response_time[inbox.id],
-      avg_reply_time: avg_reply_time[inbox.id]
-    }
-  end
-
-  def group_by_key
-    :inbox_id
-  end
-
-  def average_value_key
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
-  end
-end
@@ -1,37 +1,49 @@
 class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
  pattr_initialize [:account!, :params!]

+  def build
+    set_grouped_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
+    prepare_report
+  end
+
  private

-  attr_reader :conversations_count, :resolved_count,
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
+  def set_grouped_conversations_count
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('team_id').count
+  end

-  def fetch_conversations_count
-    account.conversations.where(created_at: range).group(:team_id).count
+  def set_grouped_avg_resolution_time
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
+  end
+
+  def set_grouped_avg_first_response_time
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
+  end
+
+  def set_grouped_avg_reply_time
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
  end

  def reporting_events
-    @reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
-  end
-
-  def prepare_report
-    account.teams.map do |team|
-      build_team_stats(team)
-    end
-  end
-
-  def build_team_stats(team)
-    {
-      id: team.id,
-      conversations_count: conversations_count[team.id] || 0,
-      resolved_conversations_count: resolved_count[team.id] || 0,
-      avg_resolution_time: avg_resolution_time[team.id],
-      avg_first_response_time: avg_first_response_time[team.id],
-      avg_reply_time: avg_reply_time[team.id]
-    }
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range).joins(:conversation)
  end

  def group_by_key
    'conversations.team_id'
  end
+
+  def prepare_report
+    account.teams.each_with_object([]) do |team, arr|
+      arr << {
+        id: team.id,
+        conversations_count: @grouped_conversations_count[team.id],
+        avg_resolution_time: @grouped_avg_resolution_time[team.id],
+        avg_first_response_time: @grouped_avg_first_response_time[team.id],
+        avg_reply_time: @grouped_avg_reply_time[team.id]
+      }
+    end
+  end
 end
@@ -28,7 +28,7 @@ class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::B
  end

  def object_scope
-    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
+    scope.reporting_events.where(name: event_name, created_at: range)
  end

  def reporting_events
@@ -2,9 +2,10 @@ class RoomChannel < ApplicationCable::Channel
  def subscribed
    # TODO: should we only do ensure stream  if current account is present?
    # for now going ahead with guard clauses in update_subscription and broadcast_presence
+
+    ensure_stream
    current_user
    current_account
-    ensure_stream
    update_subscription
    broadcast_presence
  end
@@ -21,12 +22,12 @@ class RoomChannel < ApplicationCable::Channel

    data = { account_id: @current_account.id, users: ::OnlineStatusTracker.get_available_users(@current_account.id) }
    data[:contacts] = ::OnlineStatusTracker.get_available_contacts(@current_account.id) if @current_user.is_a? User
-    ActionCable.server.broadcast(pubsub_token, { event: 'presence.update', data: data })
+    ActionCable.server.broadcast(@pubsub_token, { event: 'presence.update', data: data })
  end

  def ensure_stream
-    stream_from pubsub_token
-    stream_from "account_#{@current_account.id}" if @current_account.present? && @current_user.is_a?(User)
+    @pubsub_token = params[:pubsub_token]
+    stream_from @pubsub_token
  end

  def update_subscription
@@ -35,15 +36,11 @@ class RoomChannel < ApplicationCable::Channel
    ::OnlineStatusTracker.update_presence(@current_account.id, @current_user.class.name, @current_user.id)
  end

-  def pubsub_token
-    @pubsub_token ||= params[:pubsub_token]
-  end
-
  def current_user
    @current_user ||= if params[:user_id].blank?
-                        ContactInbox.find_by!(pubsub_token: pubsub_token).contact
+                        ContactInbox.find_by!(pubsub_token: @pubsub_token).contact
                      else
-                        User.find_by!(pubsub_token: pubsub_token, id: params[:user_id])
+                        User.find_by!(pubsub_token: @pubsub_token, id: params[:user_id])
                      end
  end

@@ -37,7 +37,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
  end

  def permitted_params
-    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: {})
+    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
  end

  def process_avatar_from_url
@@ -24,7 +24,7 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController

  def update
    @agent.update!(agent_params.slice(:name).compact)
-    @agent.current_account_user.update!(agent_params.slice(*account_user_attributes).compact)
+    @agent.current_account_user.update!(agent_params.slice(:role, :availability, :auto_offline).compact)
  end

  def destroy
@@ -67,16 +67,8 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
    @agent = agents.find(params[:id])
  end

-  def account_user_attributes
-    [:role, :availability, :auto_offline]
-  end
-
-  def allowed_agent_params
-    [:name, :email, :role, :availability, :auto_offline]
-  end
-
  def agent_params
-    params.require(:agent).permit(allowed_agent_params)
+    params.require(:agent).permit(:name, :email, :name, :role, :availability, :auto_offline)
  end

  def new_agent_params
@@ -109,5 +101,3 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
    DeleteObjectJob.perform_later(agent) if agent.reload.account_users.blank?
  end
 end
-
-Api::V1::Accounts::AgentsController.prepend_mod_with('Api::V1::Accounts::AgentsController')
@@ -6,15 +6,13 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController

  def index
    @portal_articles = @portal.articles
-
-    set_article_count
-
-    @articles = @articles.search(list_params)
+    @all_articles = @portal_articles.search(list_params)
+    @articles_count = @all_articles.count

    @articles = if list_params[:category_slug].present?
-                  @articles.order_by_position.page(@current_page)
+                  @all_articles.order_by_position.page(@current_page)
                else
-                  @articles.order_by_updated_at.page(@current_page)
+                  @all_articles.order_by_updated_at.page(@current_page)
                end
  end

@@ -45,19 +43,6 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController

  private

-  def set_article_count
-    # Search the params without status and author_id, use this to
-    # compute mine count published draft etc
-    base_search_params = list_params.except(:status, :author_id)
-    @articles = @portal_articles.search(base_search_params)
-
-    @articles_count = @articles.count
-    @mine_articles_count = @articles.search_by_author(Current.user.id).count
-    @published_articles_count = @articles.published.count
-    @draft_articles_count = @articles.draft.count
-    @archived_articles_count = @articles.archived.count
-  end
-
  def fetch_article
    @article = @portal.articles.find(params[:id])
  end
@@ -68,10 +53,9 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController

  def article_params
    params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
-      :locale, meta: [:title,
-                      :description,
-                      { tags: [] }]
+      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status, meta: [:title,
+                                                                                                                                     :description,
+                                                                                                                                     { tags: [] }]
    )
  end

@@ -1,21 +1,17 @@
 class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::Contacts::BaseController
  def index
-    # Start with all conversations for this contact
-    conversations = Current.account.conversations.includes(
+    @conversations = Current.account.conversations.includes(
      :assignee, :contact, :inbox, :taggings
-    ).where(contact_id: @contact.id)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(id: :desc).limit(20)
+  end

-    # Apply permission-based filtering using the existing service
-    conversations = Conversations::PermissionFilterService.new(
-      conversations,
-      Current.user,
-      Current.account
-    ).perform
+  private

-    # Only allow conversations from inboxes the user has access to
-    inbox_ids = Current.user.assigned_inboxes.pluck(:id)
-    conversations = conversations.where(inbox_id: inbox_ids)
-
-    @conversations = conversations.order(last_activity_at: :desc).limit(20)
+  def inbox_ids
+    if Current.user.administrator? || Current.user.agent?
+      Current.user.assigned_inboxes.pluck(:id)
+    else
+      []
+    end
  end
 end
@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
  before_action :set_current_page, only: [:index, :active, :search, :filter]
  before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]
+  before_action :set_include_contact_inboxes, only: [:index, :search, :filter]

  def index
    @contacts_count = resolved_contacts.count
@@ -68,7 +68,6 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    @contacts = fetch_contacts(contacts)
  rescue CustomExceptions::CustomFilter::InvalidAttribute,
         CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidQueryOperator,
         CustomExceptions::CustomFilter::InvalidValue => e
    render_could_not_create_error(e.message)
  end
@@ -13,7 +13,7 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::

  def destroy
    ActiveRecord::Base.transaction do
-      message.update!(content: I18n.t('conversations.messages.deleted'), content_type: :text, content_attributes: { deleted: true })
+      message.update!(content: I18n.t('conversations.messages.deleted'), content_attributes: { deleted: true })
      message.attachments.destroy_all
    end
  end
@@ -6,8 +6,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  before_action :conversation, except: [:index, :meta, :search, :create, :filter]
  before_action :inbox, :contact, :contact_inbox, only: [:create]

-  ATTACHMENT_RESULTS_PER_PAGE = 100
-
  def index
    result = conversation_finder.perform
    @conversations = result[:conversations]
@@ -26,12 +24,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def attachments
-    @attachments_count = @conversation.attachments.count
    @attachments = @conversation.attachments
-                                .includes(:message)
-                                .order(created_at: :desc)
-                                .page(attachment_params[:page])
-                                .per(ATTACHMENT_RESULTS_PER_PAGE)
  end

  def show; end
@@ -48,12 +41,11 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def filter
-    result = ::Conversations::FilterService.new(params.permit!, current_user, current_account).perform
+    result = ::Conversations::FilterService.new(params.permit!, current_user).perform
    @conversations = result[:conversations]
    @conversations_count = result[:count]
  rescue CustomExceptions::CustomFilter::InvalidAttribute,
         CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidQueryOperator,
         CustomExceptions::CustomFilter::InvalidValue => e
    render_could_not_create_error(e.message)
  end
@@ -131,10 +123,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    params.permit(:priority)
  end

-  def attachment_params
-    params.permit(:page)
-  end
-
  def update_last_seen_on_conversation(last_seen_at, update_assignee)
    # rubocop:disable Rails/SkipsModelValidations
    @conversation.update_column(:agent_last_seen_at, last_seen_at)
@@ -10,7 +10,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
  def create
    authorize @inbox, :create?
    ActiveRecord::Base.transaction do
-      @inbox.add_members(agents_to_be_added_ids)
+      agents_to_be_added_ids.map { |user_id| @inbox.add_member(user_id) }
    end
    fetch_updated_agents
  end
@@ -24,7 +24,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
  def destroy
    authorize @inbox, :destroy?
    ActiveRecord::Base.transaction do
-      @inbox.remove_members(params[:user_ids])
+      params[:user_ids].map { |user_id| @inbox.remove_member(user_id) }
    end
    head :ok
  end
@@ -41,8 +41,8 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
    # the missing ones are the agents which are to be deleted from the inbox
    # the new ones are the agents which are to be added to the inbox
    ActiveRecord::Base.transaction do
-      @inbox.add_members(agents_to_be_added_ids)
-      @inbox.remove_members(agents_to_be_removed_ids)
+      agents_to_be_added_ids.each { |user_id| @inbox.add_member(user_id) }
+      agents_to_be_removed_ids.each { |user_id| @inbox.remove_member(user_id) }
    end
  end

@@ -1,30 +0,0 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
-  include InstagramConcern
-  include Instagram::IntegrationHelper
-  before_action :check_authorization
-
-  def create
-    # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
-    redirect_url = instagram_client.auth_code.authorize_url(
-      {
-        redirect_uri: "#{base_url}/instagram/callback",
-        scope: REQUIRED_SCOPES.join(','),
-        enable_fb_login: '0',
-        force_authentication: '1',
-        response_type: 'code',
-        state: generate_instagram_token(Current.account.id)
-      }
-    )
-    if redirect_url
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
-end
@@ -0,0 +1,22 @@
+class Api::V1::Accounts::Integrations::CaptainController < Api::V1::Accounts::BaseController
+  before_action :check_admin_authorization?
+  before_action :fetch_hook
+
+  def sso_url
+    params_string =
+      "token=#{URI.encode_www_form_component(@hook['settings']['access_token'])}" \
+      "&email=#{URI.encode_www_form_component(@hook['settings']['account_email'])}" \
+      "&account_id=#{URI.encode_www_form_component(@hook['settings']['account_id'])}"
+
+    installation_config = InstallationConfig.find_by(name: 'CAPTAIN_APP_URL')
+
+    sso_url = "#{installation_config.value}/sso?#{params_string}"
+    render json: { sso_url: sso_url }, status: :ok
+  end
+
+  private
+
+  def fetch_hook
+    @hook = Current.account.hooks.find_by!(app_id: 'captain')
+  end
+end
@@ -11,17 +11,7 @@ class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::Base
  end

  def process_event
-    response = @hook.process_event(params[:event])
-
-    # for cases like an invalid event, or when conversation does not have enough messages
-    # for a label suggestion, the response is nil
-    if response.nil?
-      render json: { message: nil }
-    elsif response[:error]
-      render json: { error: response[:error] }, status: :unprocessable_entity
-    else
-      render json: { message: response[:message] }
-    end
+    render json: { message: @hook.process_event(params[:event]) }
  end

  def destroy
@@ -1,11 +1,5 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
-  before_action :fetch_hook, only: [:destroy]
-
-  def destroy
-    @hook.destroy!
-    head :ok
-  end

  def teams
    teams = linear_processor_service.teams
@@ -96,8 +90,4 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
  def permitted_params
    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
  end
-
-  def fetch_hook
-    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'linear')
-  end
 end
@@ -1,111 +0,0 @@
-class Api::V1::Accounts::Integrations::ShopifyController < Api::V1::Accounts::BaseController
-  include Shopify::IntegrationHelper
-  before_action :setup_shopify_context, only: [:orders]
-  before_action :fetch_hook, except: [:auth]
-  before_action :validate_contact, only: [:orders]
-
-  def auth
-    shop_domain = params[:shop_domain]
-    return render json: { error: 'Shop domain is required' }, status: :unprocessable_entity if shop_domain.blank?
-
-    state = generate_shopify_token(Current.account.id)
-
-    auth_url = "https://#{shop_domain}/admin/oauth/authorize?"
-    auth_url += URI.encode_www_form(
-      client_id: client_id,
-      scope: REQUIRED_SCOPES.join(','),
-      redirect_uri: redirect_uri,
-      state: state
-    )
-
-    render json: { redirect_url: auth_url }
-  end
-
-  def orders
-    customers = fetch_customers
-    return render json: { orders: [] } if customers.empty?
-
-    orders = fetch_orders(customers.first['id'])
-    render json: { orders: orders }
-  rescue ShopifyAPI::Errors::HttpResponseError => e
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  def destroy
-    @hook.destroy!
-    head :ok
-  rescue StandardError => e
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  private
-
-  def redirect_uri
-    "#{ENV.fetch('FRONTEND_URL', '')}/shopify/callback"
-  end
-
-  def contact
-    @contact ||= Current.account.contacts.find_by(id: params[:contact_id])
-  end
-
-  def fetch_hook
-    @hook = Integrations::Hook.find_by!(account: Current.account, app_id: 'shopify')
-  end
-
-  def fetch_customers
-    query = []
-    query << "email:#{contact.email}" if contact.email.present?
-    query << "phone:#{contact.phone_number}" if contact.phone_number.present?
-
-    shopify_client.get(
-      path: 'customers/search.json',
-      query: {
-        query: query.join(' OR '),
-        fields: 'id,email,phone'
-      }
-    ).body['customers'] || []
-  end
-
-  def fetch_orders(customer_id)
-    orders = shopify_client.get(
-      path: 'orders.json',
-      query: {
-        customer_id: customer_id,
-        status: 'any',
-        fields: 'id,email,created_at,total_price,currency,fulfillment_status,financial_status'
-      }
-    ).body['orders'] || []
-
-    orders.map do |order|
-      order.merge('admin_url' => "https://#{@hook.reference_id}/admin/orders/#{order['id']}")
-    end
-  end
-
-  def setup_shopify_context
-    return if client_id.blank? || client_secret.blank?
-
-    ShopifyAPI::Context.setup(
-      api_key: client_id,
-      api_secret_key: client_secret,
-      api_version: '2025-01'.freeze,
-      scope: REQUIRED_SCOPES.join(','),
-      is_embedded: true,
-      is_private: false
-    )
-  end
-
-  def shopify_session
-    ShopifyAPI::Auth::Session.new(shop: @hook.reference_id, access_token: @hook.access_token)
-  end
-
-  def shopify_client
-    @shopify_client ||= ShopifyAPI::Clients::Rest::Admin.new(session: shopify_session)
-  end
-
-  def validate_contact
-    return unless contact.blank? || (contact.email.blank? && contact.phone_number.blank?)
-
-    render json: { error: 'Contact information missing' },
-           status: :unprocessable_entity
-  end
-end
@@ -9,13 +9,18 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
    @portals = Current.account.portals
  end

+  def add_members
+    agents = Current.account.agents.where(id: portal_member_params[:member_ids])
+    @portal.members << agents
+  end
+
  def show
    @all_articles = @portal.articles
    @articles = @all_articles.search(locale: params[:locale])
  end

  def create
-    @portal = Current.account.portals.build(portal_params.merge(live_chat_widget_params))
+    @portal = Current.account.portals.build(portal_params)
    @portal.custom_domain = parsed_custom_domain
    @portal.save!
    process_attached_logo
@@ -23,7 +28,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController

  def update
    ActiveRecord::Base.transaction do
-      @portal.update!(portal_params.merge(live_chat_widget_params)) if params[:portal].present?
+      @portal.update!(portal_params) if params[:portal].present?
      # @portal.custom_domain = parsed_custom_domain
      process_attached_logo if params[:blob_id].present?
    rescue StandardError => e
@@ -65,19 +70,13 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController

  def portal_params
    params.require(:portal).permit(
-      :account_id, :color, :custom_domain, :header_text, :homepage_link,
-      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
+      :account_id, :color, :custom_domain, :header_text, :homepage_link, :name, :page_title, :slug, :archived, { config: [:default_locale,
+                                                                                                                          { allowed_locales: [] }] }
    )
  end

-  def live_chat_widget_params
-    permitted_params = params.permit(:inbox_id)
-    return {} if permitted_params[:inbox_id].blank?
-
-    inbox = Inbox.find(permitted_params[:inbox_id])
-    return {} unless inbox.web_widget?
-
-    { channel_web_widget_id: inbox.channel.id }
+  def portal_member_params
+    params.require(:portal).permit(:account_id, member_ids: [])
  end

  def set_current_page
@@ -9,14 +9,14 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll

  def create
    ActiveRecord::Base.transaction do
-      @team_members = @team.add_members(members_to_be_added_ids)
+      @team_members = members_to_be_added_ids.map { |user_id| @team.add_member(user_id) }
    end
  end

  def update
    ActiveRecord::Base.transaction do
-      @team.add_members(members_to_be_added_ids)
-      @team.remove_members(members_to_be_removed_ids)
+      members_to_be_added_ids.each { |user_id| @team.add_member(user_id) }
+      members_to_be_removed_ids.each { |user_id| @team.remove_member(user_id) }
    end
    @team_members = @team.members
    render action: 'create'
@@ -24,7 +24,7 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll

  def destroy
    ActiveRecord::Base.transaction do
-      @team.remove_members(params[:user_ids])
+      params[:user_ids].map { |user_id| @team.remove_member(user_id) }
    end
    head :ok
  end
@@ -1,68 +1,13 @@
 class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
  def create
-    result = if params[:attachment].present?
-               create_from_file
-             elsif params[:external_url].present?
-               create_from_url
-             else
-               render_error('No file or URL provided', :unprocessable_entity)
-             end
-
-    render_success(result) if result.is_a?(ActiveStorage::Blob)
-  end
-
-  private
-
-  def create_from_file
-    attachment = params[:attachment]
-    create_and_save_blob(attachment.tempfile, attachment.original_filename, attachment.content_type)
-  end
-
-  def create_from_url
-    uri = parse_uri(params[:external_url])
-    return if performed?
-
-    fetch_and_process_file_from_uri(uri)
-  end
-
-  def parse_uri(url)
-    uri = URI.parse(url)
-    validate_uri(uri)
-    uri
-  rescue URI::InvalidURIError, SocketError
-    render_error('Invalid URL provided', :unprocessable_entity)
-    nil
-  end
-
-  def validate_uri(uri)
-    raise URI::InvalidURIError unless uri.is_a?(URI::HTTP) || uri.is_a?(URI::HTTPS)
-  end
-
-  def fetch_and_process_file_from_uri(uri)
-    uri.open do |file|
-      create_and_save_blob(file, File.basename(uri.path), file.content_type)
-    end
-  rescue OpenURI::HTTPError => e
-    render_error("Failed to fetch file from URL: #{e.message}", :unprocessable_entity)
-  rescue SocketError
-    render_error('Invalid URL provided', :unprocessable_entity)
-  rescue StandardError
-    render_error('An unexpected error occurred', :internal_server_error)
-  end
-
-  def create_and_save_blob(io, filename, content_type)
-    ActiveStorage::Blob.create_and_upload!(
-      io: io,
-      filename: filename,
-      content_type: content_type
+    file_blob = ActiveStorage::Blob.create_and_upload!(
+      key: nil,
+      io: params[:attachment].tempfile,
+      filename: params[:attachment].original_filename,
+      content_type: params[:attachment].content_type
    )
-  end
+    file_blob.save!

-  def render_success(file_blob)
    render json: { file_url: url_for(file_blob), blob_key: file_blob.key, blob_id: file_blob.id }
  end
-
-  def render_error(message, status)
-    render json: { error: message }, status: status
-  end
 end
@@ -17,7 +17,7 @@ class Api::V1::ProfilesController < Api::BaseController

  def avatar
    @user.avatar.attachment.destroy! if @user.avatar.attached?
-    @user.reload
+    head :ok
  end

  def auto_offline
@@ -2,10 +2,6 @@ class Api::V1::Widget::CampaignsController < Api::V1::Widget::BaseController
  skip_before_action :set_contact

  def index
-    @campaigns = @web_widget
-                 .inbox
-                 .campaigns
-                 .where(enabled: true, account_id: @web_widget.inbox.account_id)
-                 .includes(:sender)
+    @campaigns = @web_widget.inbox.campaigns.where(enabled: true)
  end
 end
@@ -11,8 +11,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
      process_update_contact
      @conversation = create_conversation
      conversation.messages.create!(message_params)
-      # TODO: Temporary fix for message type cast issue, since message_type is returning as string instead of integer
-      conversation.reload
    end
  end

@@ -2,6 +2,6 @@ class Api::V1::Widget::InboxMembersController < Api::V1::Widget::BaseController
  skip_before_action :set_contact

  def index
-    @inbox_members = @web_widget.inbox.inbox_members.includes(user: { avatar_attachment: :blob })
+    @inbox_members = @web_widget.inbox.inbox_members.includes(:user)
  end
 end
@@ -1,64 +0,0 @@
-class Api::V2::Accounts::LiveReportsController < Api::V1::Accounts::BaseController
-  before_action :load_conversations, only: [:conversation_metrics, :grouped_conversation_metrics]
-  before_action :set_group_scope, only: [:grouped_conversation_metrics]
-
-  before_action :check_authorization
-
-  def conversation_metrics
-    render json: {
-      open: @conversations.open.count,
-      unattended: @conversations.open.unattended.count,
-      unassigned: @conversations.open.unassigned.count,
-      pending: @conversations.pending.count
-    }
-  end
-
-  def grouped_conversation_metrics
-    count_by_group = @conversations.open.group(@group_scope).count
-    unattended_by_group = @conversations.open.unattended.group(@group_scope).count
-    unassigned_by_group = @conversations.open.unassigned.group(@group_scope).count
-
-    group_metrics = count_by_group.map do |group_id, count|
-      metric = {
-        open: count,
-        unattended: unattended_by_group[group_id] || 0,
-        unassigned: unassigned_by_group[group_id] || 0
-      }
-      metric[@group_scope] = group_id
-      metric
-    end
-
-    render json: group_metrics
-  end
-
-  private
-
-  def check_authorization
-    authorize :report, :view?
-  end
-
-  def set_group_scope
-    render json: { error: 'invalid group_by' }, status: :unprocessable_entity and return unless %w[
-      team_id
-      assignee_id
-    ].include?(permitted_params[:group_by])
-
-    @group_scope = permitted_params[:group_by]
-  end
-
-  def team
-    return unless permitted_params[:team_id]
-
-    @team ||= Current.account.teams.find(permitted_params[:team_id])
-  end
-
-  def load_conversations
-    scope = Current.account.conversations
-    scope = scope.where(team_id: team.id) if team.present?
-    @conversations = scope
-  end
-
-  def permitted_params
-    params.permit(:team_id, :group_by)
-  end
-end
@@ -66,7 +66,7 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
  end

  def check_authorization
-    authorize :report, :view?
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
  end

  def common_params
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
+  before_action :prepare_builder_params, only: [:agent, :team]

  def agent
    render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -10,10 +10,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    render_report_with(V2::Reports::TeamSummaryBuilder)
  end

-  def inbox
-    render_report_with(V2::Reports::InboxSummaryBuilder)
-  end
-
  private

  def check_authorization
@@ -30,7 +26,8 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr

  def render_report_with(builder_class)
    builder = builder_class.new(account: Current.account, params: @builder_params)
-    render json: builder.build
+    data = builder.build
+    render json: data
  end

  def permitted_params
@@ -1,74 +0,0 @@
-module InstagramConcern
-  extend ActiveSupport::Concern
-
-  def instagram_client
-    ::OAuth2::Client.new(
-      client_id,
-      client_secret,
-      {
-        site: 'https://api.instagram.com',
-        authorize_url: 'https://api.instagram.com/oauth/authorize',
-        token_url: 'https://api.instagram.com/oauth/access_token',
-        auth_scheme: :request_body,
-        token_method: :post
-      }
-    )
-  end
-
-  private
-
-  def client_id
-    GlobalConfigService.load('INSTAGRAM_APP_ID', nil)
-  end
-
-  def client_secret
-    GlobalConfigService.load('INSTAGRAM_APP_SECRET', nil)
-  end
-
-  def exchange_for_long_lived_token(short_lived_token)
-    endpoint = 'https://graph.instagram.com/access_token'
-    params = {
-      grant_type: 'ig_exchange_token',
-      client_secret: client_secret,
-      access_token: short_lived_token,
-      client_id: client_id
-    }
-
-    make_api_request(endpoint, params, 'Failed to exchange token')
-  end
-
-  def fetch_instagram_user_details(access_token)
-    endpoint = 'https://graph.instagram.com/v22.0/me'
-    params = {
-      fields: 'id,username,user_id,name,profile_picture_url,account_type',
-      access_token: access_token
-    }
-
-    make_api_request(endpoint, params, 'Failed to fetch Instagram user details')
-  end
-
-  def make_api_request(endpoint, params, error_prefix)
-    response = HTTParty.get(
-      endpoint,
-      query: params,
-      headers: { 'Accept' => 'application/json' }
-    )
-
-    unless response.success?
-      Rails.logger.error "#{error_prefix}. Status: #{response.code}, Body: #{response.body}"
-      raise "#{error_prefix}: #{response.body}"
-    end
-
-    begin
-      JSON.parse(response.body)
-    rescue JSON::ParserError => e
-      ChatwootExceptionTracker.new(e).capture_exception
-      Rails.logger.error "Invalid JSON response: #{response.body}"
-      raise e
-    end
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-end
@@ -5,11 +5,10 @@ module SwitchLocale

  def switch_locale(&)
    # priority is for locale set in query string (mostly for widget/from js sdk)
-    locale ||= params[:locale]
-
+    locale ||= locale_from_params
    locale ||= locale_from_custom_domain
    # if locale is not set in account, let's use DEFAULT_LOCALE env variable
-    locale ||= ENV.fetch('DEFAULT_LOCALE', nil)
+    locale ||= locale_from_env_variable
    set_locale(locale, &)
  end

@@ -33,30 +32,26 @@ module SwitchLocale
  end

  def set_locale(locale, &)
-    safe_locale = validate_and_get_locale(locale)
+    # if locale is empty, use default_locale
+    locale ||= I18n.default_locale
    # Ensure locale won't bleed into other requests
    # https://guides.rubyonrails.org/i18n.html#managing-the-locale-across-requests
-    I18n.with_locale(safe_locale, &)
+    I18n.with_locale(locale, &)
  end

-  def validate_and_get_locale(locale)
-    return I18n.default_locale.to_s if locale.blank?
-
-    available_locales = I18n.available_locales.map(&:to_s)
-    locale_without_variant = locale.split('_')[0]
-
-    if available_locales.include?(locale)
-      locale
-    elsif available_locales.include?(locale_without_variant)
-      locale_without_variant
-    else
-      I18n.default_locale.to_s
-    end
+  def locale_from_params
+    I18n.available_locales.map(&:to_s).include?(params[:locale]) ? params[:locale] : nil
  end

  def locale_from_account(account)
    return unless account

-    account.locale
+    I18n.available_locales.map(&:to_s).include?(account.locale) ? account.locale : nil
+  end
+
+  def locale_from_env_variable
+    return unless ENV.fetch('DEFAULT_LOCALE', nil)
+
+    I18n.available_locales.map(&:to_s).include?(ENV.fetch('DEFAULT_LOCALE')) ? ENV.fetch('DEFAULT_LOCALE') : nil
  end
 end
@@ -7,17 +7,13 @@ class DashboardController < ActionController::Base
  around_action :switch_locale
  before_action :ensure_installation_onboarding, only: [:index]
  before_action :render_hc_if_custom_domain, only: [:index]
-  before_action :ensure_html_format
+
  layout 'vueapp'

  def index; end

  private

-  def ensure_html_format
-    head :not_acceptable unless request.format.html?
-  end
-
  def set_global_config
    @global_config = GlobalConfig.get(
      'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
@@ -36,7 +32,7 @@ class DashboardController < ActionController::Base
      'LOGOUT_REDIRECT_LINK',
      'DISABLE_USER_PROFILE_UPDATE',
      'DEPLOYMENT_ENV',
-      'INSTALLATION_PRICING_PLAN'
+      'CSML_EDITOR_HOST'
    ).merge(app_config)
  end

@@ -65,7 +61,6 @@ class DashboardController < ActionController::Base
      VAPID_PUBLIC_KEY: VapidService.public_key,
      ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
-      INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
      IS_ENTERPRISE: ChatwootApp.enterprise?,
      AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
@@ -77,7 +72,7 @@ class DashboardController < ActionController::Base
    @application_pack = if request.path.include?('/auth') || request.path.include?('/login')
                          'v3app'
                        else
-                          'dashboard'
+                          'application'
                        end
  end

@@ -55,7 +55,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa

  def validate_business_account?
    # return true if the user is a business account, false if it is a gmail account
-    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
+    auth_hash['info']['email'].exclude?('@gmail.com')
  end

  def create_account_for_user
@@ -1,15 +1,6 @@
 class Google::CallbacksController < OauthCallbackController
  include GoogleConcern

-  def find_channel_by_email
-    # find by imap_login first, and then by email
-    # this ensures the legacy users can migrate correctly even if inbox email address doesn't match
-    imap_channel = Channel::Email.find_by(imap_login: users_data['email'], account: account)
-    return imap_channel if imap_channel
-
-    Channel::Email.find_by(email: users_data['email'], account: account)
-  end
-
  private

  def provider_name
@@ -1,163 +0,0 @@
-class Instagram::CallbacksController < ApplicationController
-  include InstagramConcern
-  include Instagram::IntegrationHelper
-
-  def show
-    # Check if Instagram redirected with an error (user canceled authorization)
-    # See: https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#canceled-authorization
-    if params[:error].present?
-      handle_authorization_error
-      return
-    end
-
-    process_successful_authorization
-  rescue StandardError => e
-    handle_error(e)
-  end
-
-  private
-
-  # Process the authorization code and create inbox
-  def process_successful_authorization
-    @response = instagram_client.auth_code.get_token(
-      oauth_code,
-      redirect_uri: "#{base_url}/#{provider_name}/callback",
-      grant_type: 'authorization_code'
-    )
-
-    @long_lived_token_response = exchange_for_long_lived_token(@response.token)
-    inbox, already_exists = find_or_create_inbox
-
-    if already_exists
-      redirect_to app_instagram_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
-    else
-      redirect_to app_instagram_inbox_agents_url(account_id: account_id, inbox_id: inbox.id)
-    end
-  end
-
-  # Handle all errors that might occur during authorization
-  # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#sample-rejected-response
-  def handle_error(error)
-    Rails.logger.error("Instagram Channel creation Error: #{error.message}")
-    ChatwootExceptionTracker.new(error).capture_exception
-
-    error_info = extract_error_info(error)
-    redirect_to_error_page(error_info)
-  end
-
-  # Extract error details from the exception
-  def extract_error_info(error)
-    if error.is_a?(OAuth2::Error)
-      begin
-        # Instagram returns JSON error response which we parse to extract error details
-        JSON.parse(error.message)
-      rescue JSON::ParseError
-        # Fall back to a generic OAuth error if JSON parsing fails
-        { 'error_type' => 'OAuthException', 'code' => 400, 'error_message' => error.message }
-      end
-    else
-      # For other unexpected errors
-      { 'error_type' => error.class.name, 'code' => 500, 'error_message' => error.message }
-    end
-  end
-
-  # Handles the case when a user denies permissions or cancels the authorization flow
-  # Error parameters are documented at:
-  # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#canceled-authorization
-  def handle_authorization_error
-    error_info = {
-      'error_type' => params[:error] || 'authorization_error',
-      'code' => 400,
-      'error_message' => params[:error_description] || 'Authorization was denied'
-    }
-
-    Rails.logger.error("Instagram Authorization Error: #{error_info['error_message']}")
-    redirect_to_error_page(error_info)
-  end
-
-  # Centralized method to redirect to error page with appropriate parameters
-  # This ensures consistent error handling across different error scenarios
-  # Frontend will handle the error page based on the error_type
-  def redirect_to_error_page(error_info)
-    redirect_to app_new_instagram_inbox_url(
-      account_id: account_id,
-      error_type: error_info['error_type'],
-      code: error_info['code'],
-      error_message: error_info['error_message']
-    )
-  end
-
-  def find_or_create_inbox
-    user_details = fetch_instagram_user_details(@long_lived_token_response['access_token'])
-    channel_instagram = find_channel_by_instagram_id(user_details['user_id'].to_s)
-    channel_exists = channel_instagram.present?
-
-    if channel_instagram
-      update_channel(channel_instagram, user_details)
-    else
-      channel_instagram = create_channel_with_inbox(user_details)
-    end
-
-    # reauthorize channel, this code path only triggers when instagram auth is successful
-    # reauthorized will also update cache keys for the associated inbox
-    channel_instagram.reauthorized!
-
-    [channel_instagram.inbox, channel_exists]
-  end
-
-  def find_channel_by_instagram_id(instagram_id)
-    Channel::Instagram.find_by(instagram_id: instagram_id, account: account)
-  end
-
-  def update_channel(channel_instagram, user_details)
-    expires_at = Time.current + @long_lived_token_response['expires_in'].seconds
-
-    channel_instagram.update!(
-      access_token: @long_lived_token_response['access_token'],
-      expires_at: expires_at
-    )
-
-    # Update inbox name if username changed
-    channel_instagram.inbox.update!(name: user_details['username'])
-    channel_instagram
-  end
-
-  def create_channel_with_inbox(user_details)
-    ActiveRecord::Base.transaction do
-      expires_at = Time.current + @long_lived_token_response['expires_in'].seconds
-
-      channel_instagram = Channel::Instagram.create!(
-        access_token: @long_lived_token_response['access_token'],
-        instagram_id: user_details['user_id'].to_s,
-        account: account,
-        expires_at: expires_at
-      )
-
-      account.inboxes.create!(
-        account: account,
-        channel: channel_instagram,
-        name: user_details['username']
-      )
-
-      channel_instagram
-    end
-  end
-
-  def account_id
-    return unless params[:state]
-
-    verify_instagram_token(params[:state])
-  end
-
-  def oauth_code
-    params[:code]
-  end
-
-  def account
-    @account ||= Account.find(account_id)
-  end
-
-  def provider_name
-    'instagram'
-  end
-end
@@ -1,73 +0,0 @@
-class Linear::CallbacksController < ApplicationController
-  include Linear::IntegrationHelper
-
-  def show
-    @response = oauth_client.auth_code.get_token(
-      params[:code],
-      redirect_uri: "#{base_url}/linear/callback"
-    )
-
-    handle_response
-  rescue StandardError => e
-    Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to linear_redirect_uri
-  end
-
-  private
-
-  def oauth_client
-    app_id = GlobalConfigService.load('LINEAR_CLIENT_ID', nil)
-    app_secret = GlobalConfigService.load('LINEAR_CLIENT_SECRET', nil)
-
-    OAuth2::Client.new(
-      app_id,
-      app_secret,
-      {
-        site: 'https://api.linear.app',
-        token_url: '/oauth/token',
-        authorize_url: '/oauth/authorize'
-      }
-    )
-  end
-
-  def handle_response
-    hook = account.hooks.new(
-      access_token: parsed_body['access_token'],
-      status: 'enabled',
-      app_id: 'linear',
-      settings: {
-        token_type: parsed_body['token_type'],
-        expires_in: parsed_body['expires_in'],
-        scope: parsed_body['scope']
-      }
-    )
-    # You may wonder why we're not handling the refresh token update, since the token will expire only after 10 years, https://github.com/linear/linear/issues/251
-    hook.save!
-    redirect_to linear_redirect_uri
-  rescue StandardError => e
-    Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to linear_redirect_uri
-  end
-
-  def account
-    @account ||= Account.find(account_id)
-  end
-
-  def account_id
-    return unless params[:state]
-
-    verify_linear_token(params[:state])
-  end
-
-  def linear_redirect_uri
-    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/linear"
-  end
-
-  def parsed_body
-    @parsed_body ||= @response.response.parsed
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-end
@@ -25,7 +25,7 @@ class OauthCallbackController < ApplicationController
  end

  def find_or_create_inbox
-    channel_email = find_channel_by_email
+    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
    # we need this value to know where to redirect on sucessful processing of the callback
    channel_exists = channel_email.present?

@@ -39,10 +39,6 @@ class OauthCallbackController < ApplicationController
    [channel_email.inbox, channel_exists]
  end

-  def find_channel_by_email
-    Channel::Email.find_by(email: users_data['email'], account: account)
-  end
-
  def update_channel(channel_email)
    channel_email.update!({
                            imap_login: users_data['email'], imap_address: imap_address,
@@ -4,7 +4,6 @@ class Platform::Api::V1::AccountsController < PlatformController
  def create
    @resource = Account.create!(account_params)
    update_resource_features
-    @resource.save!
    @platform_app.platform_app_permissibles.find_or_create_by(permissible: @resource)
  end

@@ -6,25 +6,16 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
  layout 'portal'

  def index
-    @articles = @portal.articles.published.includes(:category, :author)
-    @articles_count = @articles.count
+    @articles = @portal.articles
    search_articles
    order_by_sort_param
-    limit_results
+    @articles.page(list_params[:page]) if list_params[:page].present?
  end

  def show; end

  private

-  def limit_results
-    return if list_params[:per_page].blank?
-
-    per_page = [list_params[:per_page].to_i, 100].min
-    per_page = 25 if per_page < 1
-    @articles = @articles.page(list_params[:page]).per(per_page)
-  end
-
  def search_articles
    @articles = @articles.search(list_params) if list_params.present?
  end
@@ -39,7 +30,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def set_article
    @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    @article.increment_view_count if @article.published?
+    @article.increment_view_count
    @parsed_content = render_article_content(@article.content)
  end

@@ -53,7 +44,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
  end

  def list_params
-    params.permit(:query, :locale, :sort, :status, :page, :per_page)
+    params.permit(:query, :locale, :sort, :status)
  end

  def permitted_params
@@ -1,6 +1,4 @@
 class Public::Api::V1::Portals::BaseController < PublicController
-  include SwitchLocale
-
  before_action :show_plain_layout
  before_action :set_color_scheme
  before_action :set_global_config
@@ -29,7 +27,14 @@ class Public::Api::V1::Portals::BaseController < PublicController
  end

  def switch_locale_with_portal(&)
-    @locale = validate_and_get_locale(params[:locale])
+    locale_without_variant = params[:locale].split('_')[0]
+    is_locale_available = I18n.available_locales.map(&:to_s).include?(params[:locale])
+    is_locale_variant_available = I18n.available_locales.map(&:to_s).include?(locale_without_variant)
+    if is_locale_available
+      @locale = params[:locale]
+    elsif is_locale_variant_available
+      @locale = locale_without_variant
+    end

    I18n.with_locale(@locale, &)
  end
@@ -39,12 +44,12 @@ class Public::Api::V1::Portals::BaseController < PublicController
    Rails.logger.info "Article: not found for slug: #{params[:article_slug]}"
    render_404 && return if article.blank?

-    article_locale = if article.category.present?
-                       article.category.locale
-                     else
-                       article.portal.default_locale
-                     end
-    @locale = validate_and_get_locale(article_locale)
+    @locale = if article.category.present?
+                article.category.locale
+              else
+                article.portal.default_locale
+              end
+
    I18n.with_locale(@locale, &)
  end

@@ -1,72 +0,0 @@
-class Shopify::CallbacksController < ApplicationController
-  include Shopify::IntegrationHelper
-
-  def show
-    verify_account!
-
-    @response = oauth_client.auth_code.get_token(
-      params[:code],
-      redirect_uri: '/shopify/callback'
-    )
-
-    handle_response
-  rescue StandardError => e
-    Rails.logger.error("Shopify callback error: #{e.message}")
-    redirect_to "#{redirect_uri}?error=true"
-  end
-
-  private
-
-  def verify_account!
-    @account_id = verify_shopify_token(params[:state])
-    raise StandardError, 'Invalid state parameter' if account.blank?
-  end
-
-  def handle_response
-    account.hooks.create!(
-      app_id: 'shopify',
-      access_token: parsed_body['access_token'],
-      status: 'enabled',
-      reference_id: params[:shop],
-      settings: {
-        scope: parsed_body['scope']
-      }
-    )
-
-    redirect_to shopify_integration_url
-  end
-
-  def parsed_body
-    @parsed_body ||= @response.response.parsed
-  end
-
-  def oauth_client
-    OAuth2::Client.new(
-      client_id,
-      client_secret,
-      {
-        site: "https://#{params[:shop]}",
-        authorize_url: '/admin/oauth/authorize',
-        token_url: '/admin/oauth/access_token'
-      }
-    )
-  end
-
-  def account
-    @account ||= Account.find(@account_id)
-  end
-
-  def account_id
-    @account_id ||= params[:state].split('_').first
-  end
-
-  def shopify_integration_url
-    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/shopify"
-  end
-
-  def redirect_uri
-    return shopify_integration_url if account
-
-    ENV.fetch('FRONTEND_URL', nil)
-  end
-end
@@ -35,16 +35,10 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
    @allowed_configs = case @config
                       when 'facebook'
                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
-                       when 'shopify'
-                         %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET]
                       when 'microsoft'
                         %w[AZURE_APP_ID AZURE_APP_SECRET]
                       when 'email'
                         ['MAILER_INBOUND_EMAIL_DOMAIN']
-                       when 'linear'
-                         %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET]
-                       when 'instagram'
-                         %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
                       else
                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
                       end
@@ -1,6 +1,6 @@
 class Twilio::CallbackController < ApplicationController
  def create
-    Webhooks::TwilioEventsJob.perform_later(permitted_params.to_unsafe_hash)
+    ::Twilio::IncomingMessageService.new(params: permitted_params).perform

    head :no_content
  end
@@ -1,6 +1,6 @@
 class Twilio::DeliveryStatusController < ApplicationController
  def create
-    Webhooks::TwilioDeliveryStatusJob.perform_later(permitted_params.to_unsafe_hash)
+    ::Twilio::DeliveryStatusService.new(params: permitted_params).perform

    head :no_content
  end
@@ -15,9 +15,6 @@ class Webhooks::InstagramController < ActionController::API
  private

  def valid_token?(token)
-    # Validates against both IG_VERIFY_TOKEN (Instagram channel via Facebook page) and
-    # INSTAGRAM_VERIFY_TOKEN (Instagram channel via direct Instagram login)
-    token == GlobalConfigService.load('IG_VERIFY_TOKEN', '') ||
-      token == GlobalConfigService.load('INSTAGRAM_VERIFY_TOKEN', '')
+    token == GlobalConfigService.load('IG_VERIFY_TOKEN', '')
  end
 end
@@ -2,12 +2,6 @@ class Webhooks::WhatsappController < ActionController::API
  include MetaTokenVerifyConcern

  def process_payload
-    if inactive_whatsapp_number?
-      Rails.logger.warn("Rejected webhook for inactive WhatsApp number: #{params[:phone_number]}")
-      render json: { error: 'Inactive WhatsApp number' }, status: :unprocessable_entity
-      return
-    end
-
    Webhooks::WhatsappEventsJob.perform_later(params.to_unsafe_hash)
    head :ok
  end
@@ -19,15 +13,4 @@ class Webhooks::WhatsappController < ActionController::API
    whatsapp_webhook_verify_token = channel.provider_config['webhook_verify_token'] if channel.present?
    token == whatsapp_webhook_verify_token if whatsapp_webhook_verify_token.present?
  end
-
-  def inactive_whatsapp_number?
-    phone_number = params[:phone_number]
-    return false if phone_number.blank?
-
-    inactive_numbers = GlobalConfig.get_value('INACTIVE_WHATSAPP_NUMBERS').to_s
-    return false if inactive_numbers.blank?
-
-    inactive_numbers_array = inactive_numbers.split(',').map(&:strip)
-    inactive_numbers_array.include?(phone_number)
-  end
 end
@@ -26,8 +26,7 @@ class AccountDashboard < Administrate::BaseDashboard
    conversations: CountField,
    locale: Field::Select.with_options(collection: LANGUAGES_CONFIG.map { |_x, y| y[:iso_639_1_code] }),
    status: Field::Select.with_options(collection: [%w[Active active], %w[Suspended suspended]]),
-    account_users: Field::HasMany,
-    custom_attributes: Field::String
+    account_users: Field::HasMany
  }.merge(enterprise_attribute_types).freeze

  # COLLECTION_ATTRIBUTES
@@ -46,7 +45,7 @@ class AccountDashboard < Administrate::BaseDashboard

  # SHOW_PAGE_ATTRIBUTES
  # an array of attributes that will be displayed on the model's show page.
-  enterprise_show_page_attributes = ChatwootApp.enterprise? ? %i[custom_attributes limits all_features] : []
+  enterprise_show_page_attributes = ChatwootApp.enterprise? ? %i[limits all_features] : []
  SHOW_PAGE_ATTRIBUTES = (%i[
    id
    name
@@ -78,12 +77,7 @@ class AccountDashboard < Administrate::BaseDashboard
  #   COLLECTION_FILTERS = {
  #     open: ->(resources) { resources.where(open: true) }
  #   }.freeze
-  COLLECTION_FILTERS = {
-    active: ->(resources) { resources.where(status: :active) },
-    suspended: ->(resources) { resources.where(status: :suspended) },
-    recent: ->(resources) { resources.where('created_at > ?', 30.days.ago) },
-    marked_for_deletion: ->(resources) { resources.where("custom_attributes->>'marked_for_deletion_at' IS NOT NULL") }
-  }.freeze
+  COLLECTION_FILTERS = {}.freeze

  # Overwrite this method to customize how accounts are displayed
  # across all pages of the admin dashboard.
@@ -94,12 +94,7 @@ class UserDashboard < Administrate::BaseDashboard
  #   COLLECTION_FILTERS = {
  #     open: ->(resources) { resources.where(open: true) }
  #   }.freeze
-  COLLECTION_FILTERS = {
-    super_admin: ->(resources) { resources.where(type: 'SuperAdmin') },
-    confirmed: ->(resources) { resources.where.not(confirmed_at: nil) },
-    unconfirmed: ->(resources) { resources.where(confirmed_at: nil) },
-    recent: ->(resources) { resources.where('created_at > ?', 30.days.ago) }
-  }.freeze
+  COLLECTION_FILTERS = {}.freeze

  # Overwrite this method to customize how users are displayed
  # across all pages of the admin dashboard.
@@ -22,5 +22,3 @@ class AsyncDispatcher < BaseDispatcher
    ]
  end
 end
-
-AsyncDispatcher.prepend_mod_with('AsyncDispatcher')
@@ -2,6 +2,6 @@ require 'administrate/field/base'

 class Enterprise::AccountLimitsField < Administrate::Field::Base
  def to_s
-    data.present? ? data.to_json : { agents: nil, inboxes: nil, captain_responses: nil, captain_documents: nil }.to_json
+    data.present? ? data.to_json : { agents: nil, inboxes: nil }.to_json
  end
 end
@@ -32,7 +32,6 @@ class ConversationFinder
  def initialize(current_user, params)
    @current_user = current_user
    @current_account = current_user.account
-    @is_admin = current_account.account_users.find_by(user_id: current_user.id)&.administrator?
    @params = params
  end

@@ -86,19 +85,8 @@ class ConversationFinder
    @team = current_account.teams.find(params[:team_id]) if params[:team_id]
  end

-  def find_conversation_by_inbox
-    @conversations = current_account.conversations
-    @conversations = @conversations.where(inbox_id: @inbox_ids) unless params[:inbox_id].blank? && @is_admin
-  end
-
  def find_all_conversations
-    find_conversation_by_inbox
-    # Apply permission-based filtering
-    @conversations = Conversations::PermissionFilterService.new(
-      @conversations,
-      current_user,
-      current_account
-    ).perform
+    @conversations = current_account.conversations.where(inbox_id: @inbox_ids)
    filter_by_conversation_type if params[:conversation_type]
    @conversations
  end
@@ -94,8 +94,7 @@ module Api::V2::Accounts::HeatmapHelper
  end

  def since_timestamp(date)
-    number_of_days = params[:days_before].present? ? params[:days_before].to_i.days : 6.days
-    (date - number_of_days).to_i.to_s
+    (date - 6.days).to_i.to_s
  end

  def until_timestamp(date)
@@ -1,70 +1,58 @@
 module Api::V2::Accounts::ReportsHelper
  def generate_agents_report
-    reports = V2::Reports::AgentSummaryBuilder.new(
-      account: Current.account,
-      params: build_params(type: :agent)
-    ).build
-
    Current.account.users.map do |agent|
-      report = reports.find { |r| r[:id] == agent.id }
-      [agent.name] + generate_readable_report_metrics(report)
+      agent_report = report_builder({ type: :agent, id: agent.id }).summary
+      [agent.name] + generate_readable_report_metrics(agent_report)
    end
  end

  def generate_inboxes_report
-    reports = V2::Reports::InboxSummaryBuilder.new(
-      account: Current.account,
-      params: build_params(type: :inbox)
-    ).build
-
    Current.account.inboxes.map do |inbox|
-      report = reports.find { |r| r[:id] == inbox.id }
-      [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(report)
+      inbox_report = generate_report({ type: :inbox, id: inbox.id })
+      [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(inbox_report)
    end
  end

  def generate_teams_report
-    reports = V2::Reports::TeamSummaryBuilder.new(
-      account: Current.account,
-      params: build_params(type: :team)
-    ).build
-
    Current.account.teams.map do |team|
-      report = reports.find { |r| r[:id] == team.id }
-      [team.name] + generate_readable_report_metrics(report)
+      team_report = report_builder({ type: :team, id: team.id }).summary
+      [team.name] + generate_readable_report_metrics(team_report)
    end
  end

  def generate_labels_report
    Current.account.labels.map do |label|
-      label_report = report_builder({ type: :label, id: label.id }).short_summary
+      label_report = generate_report({ type: :label, id: label.id })
      [label.title] + generate_readable_report_metrics(label_report)
    end
  end

-  private
-
-  def build_params(base_params)
-    base_params.merge(
-      {
-        since: params[:since],
-        until: params[:until],
-        business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-      }
+  def report_builder(report_params)
+    V2::ReportBuilder.new(
+      Current.account,
+      report_params.merge(
+        {
+          since: params[:since],
+          until: params[:until],
+          business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+        }
+      )
    )
  end

-  def report_builder(report_params)
-    V2::ReportBuilder.new(Current.account, build_params(report_params))
+  def generate_report(report_params)
+    report_builder(report_params).short_summary
  end

-  def generate_readable_report_metrics(report)
+  private
+
+  def generate_readable_report_metrics(report_metric)
    [
-      report[:conversations_count],
-      Reports::TimeFormatPresenter.new(report[:avg_first_response_time]).format,
-      Reports::TimeFormatPresenter.new(report[:avg_resolution_time]).format,
-      Reports::TimeFormatPresenter.new(report[:avg_reply_time]).format,
-      report[:resolved_conversations_count]
+      report_metric[:conversations_count],
+      Reports::TimeFormatPresenter.new(report_metric[:avg_first_response_time]).format,
+      Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format,
+      Reports::TimeFormatPresenter.new(report_metric[:reply_time]).format,
+      report_metric[:resolutions_count]
    ]
  end
 end
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Shivam Mishra	b605362f09	refactor: expose replaceRoute directly	2024-08-21 18:28:57 +05:30
Fayaz Ahmed	c697964110	Revert "refactor: useRouteHelper to useReplaceRoute" This reverts commit `a0153daca4`.	2024-08-21 08:31:54 +05:30
Fayaz AhmedandGitHub	53216766b8	Merge branch 'develop' into chore-replace-router-mixin	2024-08-21 08:28:27 +05:30
Fayaz Ahmed	a0153daca4	refactor: useRouteHelper to useReplaceRoute	2024-08-13 13:02:36 +05:30
Fayaz Ahmed	eb9adb4810	chore: Replace routeMixin with useRouteHelper composable	2024-08-13 03:15:31 +05:30
@@ -1 +1 @@
 .13.0
 .9.0
@@ -1 +1 @@
 .2.0
 .8.0