Merge branch 'release/4.0.3'

- Update translations

.circleci/config.yml

@@ -19,13 +19,19 @@ jobs:
     steps:
       - checkout
       - node/install:
-          node-version: '20.12'
+          node-version: '23.7'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
           override-ci-command: pnpm i
       - run: node --version
       - run: pnpm --version
+      - run:
+          name: Add PostgreSQL repository and update
+          command: |
+            sudo sh -c 'echo "deb http://apt.postgresql.org/pub/repos/apt/ $(lsb_release -cs)-pgdg main" > /etc/apt/sources.list.d/pgdg.list'
+            wget --quiet -O - https://www.postgresql.org/media/keys/ACCC4CF8.asc | sudo apt-key add -
+            sudo apt-get update -y
 
       - run:
           name: Install System Dependencies
@@ -34,7 +40,9 @@ jobs:
             DEBIAN_FRONTEND=noninteractive sudo apt-get install -y \
               libpq-dev \
               redis-server \
-              postgresql \
+              postgresql-common \
+              postgresql-16 \
+              postgresql-16-pgvector \
               build-essential \
               git \
               curl \
@@ -74,7 +82,7 @@ jobs:
             source ~/.rvm/scripts/rvm
             rvm install "3.3.3"
             rvm use 3.3.3 --default
-            gem install bundler
+            gem install bundler -v 2.5.16
 
       - run:
           name: Install Application Dependencies

.codeclimate.yml

@@ -51,9 +51,12 @@ exclude_patterns:
   - 'app/javascript/dashboard/routes/dashboard/settings/automation/constants.js'
   - 'app/javascript/dashboard/components/widgets/FilterInput/FilterOperatorTypes.js'
   - 'app/javascript/dashboard/routes/dashboard/settings/reports/constants.js'
+  - 'app/javascript/dashboard/store/captain/storeFactory.js'
   - 'app/javascript/dashboard/i18n/index.js'
   - 'app/javascript/widget/i18n/index.js'
   - 'app/javascript/survey/i18n/index.js'
   - 'app/javascript/shared/constants/locales.js'
   - 'app/javascript/dashboard/helper/specs/macrosFixtures.js'
   - 'app/javascript/dashboard/routes/dashboard/settings/macros/constants.js'
+  - '**/fixtures/**'
+  - '**/*/fixtures.js'

.devcontainer/docker-compose.yml

@@ -5,30 +5,30 @@
 version: '3'
 
 services:
-  base: 
+  base:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile.base
       args:
-        VARIANT: "ubuntu-22.04"
-        NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.3.3"
+        VARIANT: 'ubuntu-22.04'
+        NODE_VERSION: '23.7.0'
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: "1000"
-        USER_GID: "1000"
+        USER_UID: '1000'
+        USER_GID: '1000'
     image: base:latest
-        
+
   app:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        VARIANT: "ubuntu-22.04"
-        NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.3.3"
+        VARIANT: 'ubuntu-22.04'
+        NODE_VERSION: '23.7.0'
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: "1000"
-        USER_GID: "1000"
+        USER_UID: '1000'
+        USER_GID: '1000'
 
     volumes:
       - ..:/workspace:cached
@@ -40,7 +40,7 @@ services:
     network_mode: service:db
 
   db:
-    image: postgres:latest
+    image: pgvector/pgvector:pg16
     restart: unless-stopped
     volumes:
       - postgres-data:/var/lib/postgresql/data

.env.example

@@ -155,6 +155,10 @@ TWITTER_ENVIRONMENT=
 SLACK_CLIENT_ID=
 SLACK_CLIENT_SECRET=
 
+#Linear Integration
+LINEAR_CLIENT_ID=
+LINEAR_CLIENT_SECRET=
+
 # Google OAuth
 GOOGLE_OAUTH_CLIENT_ID=
 GOOGLE_OAUTH_CLIENT_SECRET=

.eslintrc.js

@@ -4,6 +4,8 @@ module.exports = {
     'prettier',
     'plugin:vue/vue3-recommended',
     'plugin:vitest-globals/recommended',
+    // use recommended-legacy when upgrading the plugin to v4
+    'plugin:@intlify/vue-i18n/recommended',
   ],
   overrides: [
     {
@@ -229,6 +231,18 @@ module.exports = {
     'vue/singleline-html-element-content-newline': 'off',
     'import/extensions': ['off'],
     'no-console': 'error',
+    '@intlify/vue-i18n/no-dynamic-keys': 'warn',
+    '@intlify/vue-i18n/no-unused-keys': [
+      'warn',
+      {
+        extensions: ['.js', '.vue'],
+      },
+    ],
+  },
+  settings: {
+    'vue-i18n': {
+      localeDir: './app/javascript/*/i18n/**.json',
+    },
   },
   env: {
     browser: true,

.github/workflows/frontend-fe.yml

@@ -23,12 +23,10 @@ jobs:
           bundler-cache: true
 
       - uses: pnpm/action-setup@v4
-        with:
-          version: 9.3.0
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/publish_ee_docker.yml

@@ -0,0 +1,140 @@
+# #
+# # This action will publish Chatwoot EE docker image.
+# # This is set to run against merges to develop, master
+# # and when tags are created.
+# #
+
+name: Publish Chatwoot EE docker images
+
+on:
+  push:
+    branches:
+      - develop
+      - master
+    tags:
+      - v*
+  workflow_dispatch:
+
+env:
+  DOCKER_REPO: chatwoot/chatwoot
+
+jobs:
+  build:
+    strategy:
+      fail-fast: false
+      matrix:
+        include:
+          - platform: linux/amd64
+            runner: ubuntu-latest
+          - platform: linux/arm64
+            runner: ubuntu-22.04-arm
+    runs-on: ${{ matrix.runner }}
+    env:
+      GIT_REF: ${{ github.head_ref || github.ref_name }}
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v4
+
+      - name: Prepare
+        run: |
+          platform=${{ matrix.platform }}
+          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
+
+      - name: Set Chatwoot edition
+        run: |
+          echo -en '\nENV CW_EDITION="ee"' >> docker/Dockerfile
+
+      - name: Set Docker Tags
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            echo "DOCKER_TAG=${DOCKER_REPO}:latest" >> $GITHUB_ENV
+          else
+            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}" >> $GITHUB_ENV
+          fi
+
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v3
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Login to DockerHub
+        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Build and push by digest
+        id: build
+        uses: docker/build-push-action@v6
+        with:
+          context: .
+          file: docker/Dockerfile
+          platforms: ${{ matrix.platform }}
+          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
+          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
+
+      - name: Export digest
+        run: |
+          mkdir -p ${{ runner.temp }}/digests
+          digest="${{ steps.build.outputs.digest }}"
+          touch "${{ runner.temp }}/digests/${digest#sha256:}"
+
+      - name: Upload digest
+        uses: actions/upload-artifact@v4
+        with:
+          name: digests-${{ env.PLATFORM_PAIR }}
+          path: ${{ runner.temp }}/digests/*
+          if-no-files-found: error
+          retention-days: 1
+
+  merge:
+    runs-on: ubuntu-latest
+    needs:
+      - build
+    steps:
+      - name: Download digests
+        uses: actions/download-artifact@v4
+        with:
+          path: ${{ runner.temp }}/digests
+          pattern: digests-*
+          merge-multiple: true
+
+      - name: Login to DockerHub
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Create manifest list and push
+        working-directory: ${{ runner.temp }}/digests
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
+          fi
+          
+          docker buildx imagetools create -t $TAG \
+            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
+
+      - name: Inspect image
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
+          fi
+          
+          docker buildx imagetools inspect $TAG

.github/workflows/publish_foss_docker.yml

@@ -5,6 +5,7 @@
 # #
 
 name: Publish Chatwoot CE docker images
+
 on:
   push:
     branches:
@@ -14,20 +15,30 @@ on:
       - v*
   workflow_dispatch:
 
+env:
+  DOCKER_REPO: chatwoot/chatwoot
+
 jobs:
   build:
-    runs-on: ubuntu-latest
+    strategy:
+      fail-fast: false
+      matrix:
+        include:
+          - platform: linux/amd64
+            runner: ubuntu-latest
+          - platform: linux/arm64
+            runner: ubuntu-22.04-arm
+    runs-on: ${{ matrix.runner }}
     env:
-      GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
+      GIT_REF: ${{ github.head_ref || github.ref_name }}
     steps:
       - name: Checkout
         uses: actions/checkout@v4
 
-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v1
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v1
+      - name: Prepare
+        run: |
+          platform=${{ matrix.platform }}
+          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
 
       - name: Strip enterprise code
         run: |
@@ -38,26 +49,97 @@ jobs:
         run: |
           echo -en '\nENV CW_EDITION="ce"' >> docker/Dockerfile
 
-      - name: set docker tag
+      - name: Set Docker Tags
         run: |
-          echo "DOCKER_TAG=chatwoot/chatwoot:$GIT_REF-ce" >> $GITHUB_ENV
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            echo "DOCKER_TAG=${DOCKER_REPO}:latest-ce" >> $GITHUB_ENV
+          else
+            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}-ce" >> $GITHUB_ENV
+          fi
 
-      - name: replace docker tag if master
-        if: github.ref_name == 'master'
-        run: |
-          echo "DOCKER_TAG=chatwoot/chatwoot:latest-ce" >> $GITHUB_ENV
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v3
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
 
       - name: Login to DockerHub
-        uses: docker/login-action@v1
+        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
+        uses: docker/login-action@v3
         with:
           username: ${{ secrets.DOCKERHUB_USERNAME }}
           password: ${{ secrets.DOCKERHUB_TOKEN }}
 
-      - name: Build and push
-        uses: docker/build-push-action@v2
+      - name: Build and push by digest
+        id: build
+        uses: docker/build-push-action@v6
         with:
           context: .
           file: docker/Dockerfile
-          platforms: linux/amd64
-          push: true
-          tags: ${{ env.DOCKER_TAG }}
+          platforms: ${{ matrix.platform }}
+          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
+          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
+
+      - name: Export digest
+        run: |
+          mkdir -p ${{ runner.temp }}/digests
+          digest="${{ steps.build.outputs.digest }}"
+          touch "${{ runner.temp }}/digests/${digest#sha256:}"
+
+      - name: Upload digest
+        uses: actions/upload-artifact@v4
+        with:
+          name: digests-${{ env.PLATFORM_PAIR }}
+          path: ${{ runner.temp }}/digests/*
+          if-no-files-found: error
+          retention-days: 1
+
+  merge:
+    runs-on: ubuntu-latest
+    needs:
+      - build
+    steps:
+      - name: Download digests
+        uses: actions/download-artifact@v4
+        with:
+          path: ${{ runner.temp }}/digests
+          pattern: digests-*
+          merge-multiple: true
+
+      - name: Login to DockerHub
+        uses: docker/login-action@v3
+        with:
+          username: ${{ secrets.DOCKERHUB_USERNAME }}
+          password: ${{ secrets.DOCKERHUB_TOKEN }}
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Create manifest list and push
+        working-directory: ${{ runner.temp }}/digests
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest-ce"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
+          fi
+          
+          docker buildx imagetools create -t $TAG \
+            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
+
+      - name: Inspect image
+        env:
+          GIT_REF: ${{ github.head_ref || github.ref_name }}
+        run: |
+          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
+          if [ "${{ github.ref_name }}" = "master" ]; then
+            TAG="${DOCKER_REPO}:latest-ce"
+          else
+            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
+          fi
+          
+          docker buildx imagetools inspect $TAG

.github/workflows/run_foss_spec.yml

@@ -1,9 +1,3 @@
-# #
-# # This action will strip the enterprise folder
-# # and run the spec.
-# # This is set to run against every PR.
-# #
-
 name: Run Chatwoot CE spec
 on:
   push:
@@ -18,7 +12,7 @@ jobs:
     runs-on: ubuntu-20.04
     services:
       postgres:
-        image: postgres:15.3
+        image: pgvector/pgvector:pg15
         env:
           POSTGRES_USER: postgres
           POSTGRES_PASSWORD: ''
@@ -44,7 +38,6 @@ jobs:
       - uses: actions/checkout@v4
       - uses: pnpm/action-setup@v4
         with:
-          version: 9
           ref: ${{ github.event.pull_request.head.ref }}
           repository: ${{ github.event.pull_request.head.repo.full_name }}
 
@@ -54,7 +47,7 @@ jobs:
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/run_response_bot_spec.yml

@@ -1,89 +0,0 @@
-# #
-# # This workflow will run specs related to response bot
-# # This can only be activated in installations Where vector extension is available.
-# #
-
-name: Run Response Bot spec
-on:
-  push:
-    branches:
-      - develop
-      - master
-  pull_request:
-  workflow_dispatch:
-
-jobs:
-  test:
-    runs-on: ubuntu-20.04
-    services:
-      postgres:
-        image: ankane/pgvector
-        env:
-          POSTGRES_USER: postgres
-          POSTGRES_PASSWORD: ""
-          POSTGRES_DB: postgres
-          POSTGRES_HOST_AUTH_METHOD: trust
-        ports:
-          - 5432:5432
-        # needed because the postgres container does not provide a healthcheck
-        # tmpfs makes DB faster by using RAM
-        options: >-
-          --mount type=tmpfs,destination=/var/lib/postgresql/data
-          --health-cmd pg_isready
-          --health-interval 10s
-          --health-timeout 5s
-          --health-retries 5
-      redis:
-        image: redis
-        ports:
-          - 6379:6379
-        options: --entrypoint redis-server
-
-    steps:
-    - uses: actions/checkout@v4
-      with:
-        ref: ${{ github.event.pull_request.head.ref }}
-        repository: ${{ github.event.pull_request.head.repo.full_name }}
-
-    - uses: ruby/setup-ruby@v1
-      with:
-        bundler-cache: true # runs 'bundle install' and caches installed gems automatically
-
-    - uses: pnpm/action-setup@v2
-      with:
-        version: 9.3.0
-
-    - uses: actions/setup-node@v4
-      with:
-        node-version: 20
-        cache: pnpm
-
-    - name: pnpm
-      run: pnpm install
-
-    - name: Create database
-      run: bundle exec rake db:create
-
-    - name: Seed database
-      run: bundle exec rake db:schema:load
-
-    - name: Enable ResponseBotService in installation
-      run: RAILS_ENV=test bundle exec rails runner "Features::ResponseBotService.new.enable_in_installation"
-
-    # Run  Response Bot specs
-    - name: Run backend tests
-      run: |
-        bundle exec rspec \
-          spec/enterprise/controllers/api/v1/accounts/response_sources_controller_spec.rb \
-          spec/enterprise/services/enterprise/message_templates/response_bot_service_spec.rb \
-          spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb:47 \
-          spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb \
-          --profile=10 \
-          --format documentation
-
-    - name: Upload rails log folder
-      uses: actions/upload-artifact@v4
-      if: always()
-      with:
-        name: rails-log-folder
-        path: log

.github/workflows/size-limit.yml

@@ -19,13 +19,11 @@ jobs:
         with:
           bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-      - uses: pnpm/action-setup@v2
-        with:
-          version: 9.3.0
+      - uses: pnpm/action-setup@v4
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 20
+          node-version: 23
           cache: 'pnpm'
 
       - name: pnpm
@@ -39,7 +37,7 @@ jobs:
       - name: setup env
         run: |
           cp .env.example .env
- 
+
       - name: Run asset compile
         run: bundle exec rake assets:precompile
         env:
@@ -47,5 +45,3 @@ jobs:
 
       - name: Size Check
         run: pnpm run size
-
-

.github/workflows/test_docker_build.yml

@@ -0,0 +1,40 @@
+name: Test Docker Build
+
+on:
+  pull_request:
+    branches:
+      - develop
+      - master
+  workflow_dispatch:
+
+jobs:
+  test-build:
+    strategy:
+      fail-fast: false
+      matrix:
+        include:
+          - platform: linux/amd64
+            runner: ubuntu-latest
+          - platform: linux/arm64
+            runner: ubuntu-22.04-arm
+    runs-on: ${{ matrix.runner }}
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v4
+
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v3
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v3
+
+      - name: Build Docker image
+        uses: docker/build-push-action@v6
+        with:
+          context: .
+          file: docker/Dockerfile
+          platforms: ${{ matrix.platform }}
+          push: false
+          load: false
+          cache-from: type=gha
+          cache-to: type=gha,mode=max

.gitignore

@@ -73,6 +73,7 @@ test/cypress/videos/*
 
 #ignore files under .vscode directory
 .vscode
+.cursor
 
 # yalc for local testing
 .yalc

.husky/pre-commit

@@ -1,11 +1,11 @@
-# #!/bin/sh
-# . "$(dirname "$0")/_/husky.sh"
+#!/bin/sh
+. "$(dirname "$0")/_/husky.sh"
 
-# # lint js and vue files
-# npx --no-install lint-staged
+# lint js and vue files
+npx --no-install lint-staged
 
-# # lint only staged ruby files
-# git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a
+# lint only staged ruby files
+git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a
 
-# # stage rubocop changes to files
-# git diff --name-only --cached | xargs git add
+# stage rubocop changes to files
+git diff --name-only --cached | xargs git add

Gemfile

@@ -49,7 +49,7 @@ gem 'aws-sdk-s3', require: false
 # original gem isn't maintained actively
 # we wanted updated version of faraday which is a dependency for slack-ruby-client
 gem 'azure-storage-blob', git: 'https://github.com/chatwoot/azure-storage-ruby', branch: 'chatwoot', require: false
-gem 'google-cloud-storage', require: false
+gem 'google-cloud-storage', '>= 1.48.0', require: false
 gem 'image_processing'
 
 ##-- gems for database --#
@@ -94,7 +94,7 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.2.0'
+gem 'slack-ruby-client', '~> 2.5.2'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
@@ -138,9 +138,7 @@ gem 'procore-sift'
 # parse email
 gem 'email_reply_trimmer'
 
-# TODO: we might have to fork this gem since 0.3.1 has hard depency on nokogir 1.10.
-# and this gem hasn't been updated for a while.
-gem 'html2text', git: 'https://github.com/chatwoot/html2text_ruby', branch: 'chatwoot'
+gem 'html2text'
 
 # to calculate working hours
 gem 'working_hours'
@@ -175,12 +173,17 @@ gem 'pgvector'
 # Convert Website HTML to Markdown
 gem 'reverse_markdown'
 
+gem 'ruby-openai'
+
 ### Gems required only in specific deployment environments ###
 ##############################################################
 
 group :production do
   # we dont want request timing out in development while using byebug
   gem 'rack-timeout'
+  # for heroku autoscaling
+  gem 'judoscale-rails', require: false
+  gem 'judoscale-sidekiq', require: false
 end
 
 group :development do

Gemfile.lock

@@ -22,81 +22,73 @@ GIT
       devise (>= 4.0.0, < 5.0.0)
       railties (>= 5.0.0, < 8.0.0)
 
-GIT
-  remote: https://github.com/chatwoot/html2text_ruby
-  revision: cdbdbbbf898d846d0136d69d688a003c6b26074b
-  branch: chatwoot
-  specs:
-    html2text (0.3.1)
-      nokogiri (>= 1.13.6)
-
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.0.8.5)
-      actionpack (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+    actioncable (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8.5)
-      actionpack (= 7.0.8.5)
-      activejob (= 7.0.8.5)
-      activerecord (= 7.0.8.5)
-      activestorage (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+    actionmailbox (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.0.8.5)
-      actionpack (= 7.0.8.5)
-      actionview (= 7.0.8.5)
-      activejob (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+    actionmailer (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.0)
-    actionpack (7.0.8.5)
-      actionview (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+    actionpack (7.0.8.7)
+      actionview (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       rack (~> 2.0, >= 2.2.4)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8.5)
-      actionpack (= 7.0.8.5)
-      activerecord (= 7.0.8.5)
-      activestorage (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+    actiontext (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.0.8.5)
-      activesupport (= 7.0.8.5)
+    actionview (7.0.8.7)
+      activesupport (= 7.0.8.7)
       builder (~> 3.1)
       erubi (~> 1.4)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.0.8.5)
-      activesupport (= 7.0.8.5)
+    activejob (7.0.8.7)
+      activesupport (= 7.0.8.7)
       globalid (>= 0.3.6)
-    activemodel (7.0.8.5)
-      activesupport (= 7.0.8.5)
-    activerecord (7.0.8.5)
-      activemodel (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+    activemodel (7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord (7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
     activerecord-import (1.4.1)
       activerecord (>= 4.2)
-    activestorage (7.0.8.5)
-      actionpack (= 7.0.8.5)
-      activejob (= 7.0.8.5)
-      activerecord (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+    activestorage (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       marcel (~> 1.0)
       mini_mime (>= 1.1.0)
-    activesupport (7.0.8.5)
+    activesupport (7.0.8.7)
       concurrent-ruby (~> 1.0, >= 1.0.2)
       i18n (>= 1.6, < 2)
       minitest (>= 5.1)
@@ -186,7 +178,7 @@ GEM
     database_cleaner-core (2.0.1)
     datadog-ci (0.8.3)
       msgpack
-    date (3.3.4)
+    date (3.4.1)
     ddtrace (1.23.2)
       datadog-ci (~> 0.8.1)
       debase-ruby_core_source (= 3.3.1)
@@ -209,7 +201,7 @@ GEM
       devise (> 3.5.2, < 5)
       rails (>= 4.2.0, < 7.2)
     diff-lcs (1.5.1)
-    digest-crc (0.6.4)
+    digest-crc (0.6.5)
       rake (>= 12.0.0, < 14.0.0)
     docile (1.4.0)
     domain_name (0.5.20190701)
@@ -231,6 +223,7 @@ GEM
     erubi (1.13.0)
     et-orbi (1.2.11)
       tzinfo
+    event_stream_parser (1.0.0)
     execjs (2.8.1)
     facebook-messenger (2.0.1)
       httparty (~> 0.13, >= 0.13.7)
@@ -279,44 +272,45 @@ GEM
       googleauth (~> 1.0)
       grpc (~> 1.36)
     geocoder (1.8.1)
-    gli (2.21.1)
+    gli (2.22.2)
+      ostruct
     globalid (1.2.1)
       activesupport (>= 6.1)
     gmail_xoauth (0.4.3)
       oauth (>= 0.3.6)
-    google-apis-core (0.11.0)
+    google-apis-core (0.15.1)
       addressable (~> 2.5, >= 2.5.1)
-      googleauth (>= 0.16.2, < 2.a)
-      httpclient (>= 2.8.1, < 3.a)
+      googleauth (~> 1.9)
+      httpclient (>= 2.8.3, < 3.a)
       mini_mime (~> 1.0)
+      mutex_m
       representable (~> 3.0)
       retriable (>= 2.0, < 4.a)
-      rexml
-      webrick
-    google-apis-iamcredentials_v1 (0.17.0)
-      google-apis-core (>= 0.11.0, < 2.a)
-    google-apis-storage_v1 (0.19.0)
-      google-apis-core (>= 0.9.0, < 2.a)
-    google-cloud-core (1.6.0)
-      google-cloud-env (~> 1.0)
+    google-apis-iamcredentials_v1 (0.22.0)
+      google-apis-core (>= 0.15.0, < 2.a)
+    google-apis-storage_v1 (0.47.0)
+      google-apis-core (>= 0.15.0, < 2.a)
+    google-cloud-core (1.7.1)
+      google-cloud-env (>= 1.0, < 3.a)
       google-cloud-errors (~> 1.0)
     google-cloud-dialogflow-v2 (0.31.0)
       gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
       google-cloud-location (>= 0.4, < 2.a)
-    google-cloud-env (1.6.0)
-      faraday (>= 0.17.3, < 3.0)
+    google-cloud-env (2.2.1)
+      faraday (>= 1.0, < 3.a)
     google-cloud-errors (1.3.1)
     google-cloud-location (0.6.0)
       gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-cloud-storage (1.44.0)
+    google-cloud-storage (1.52.0)
       addressable (~> 2.8)
       digest-crc (~> 0.4)
-      google-apis-iamcredentials_v1 (~> 0.1)
-      google-apis-storage_v1 (~> 0.19.0)
+      google-apis-core (~> 0.13)
+      google-apis-iamcredentials_v1 (~> 0.18)
+      google-apis-storage_v1 (~> 0.38)
       google-cloud-core (~> 1.6)
-      googleauth (>= 0.16.2, < 2.a)
+      googleauth (~> 1.9)
       mini_mime (~> 1.0)
     google-cloud-translate-v3 (0.10.0)
       gapic-common (>= 0.20.0, < 2.a)
@@ -331,10 +325,10 @@ GEM
       grpc (~> 1.41)
     googleapis-common-protos-types (1.14.0)
       google-protobuf (~> 3.18)
-    googleauth (1.5.2)
-      faraday (>= 0.17.3, < 3.a)
+    googleauth (1.11.2)
+      faraday (>= 1.0, < 3.a)
+      google-cloud-env (~> 2.1)
       jwt (>= 1.4, < 3.0)
-      memoist (~> 0.16)
       multi_json (~> 1.11)
       os (>= 0.9, < 2.0)
       signet (>= 0.16, < 2.a)
@@ -360,6 +354,8 @@ GEM
     hana (1.3.7)
     hashdiff (1.1.0)
     hashie (5.0.0)
+    html2text (0.4.0)
+      nokogiri (>= 1.0, < 2.0)
     http (5.1.1)
       addressable (~> 2.8)
       http-cookie (~> 1.0)
@@ -397,6 +393,13 @@ GEM
       hana (~> 1.3)
       regexp_parser (~> 2.0)
       uri_template (~> 0.7)
+    judoscale-rails (1.8.2)
+      judoscale-ruby (= 1.8.2)
+      railties
+    judoscale-ruby (1.8.2)
+    judoscale-sidekiq (1.8.2)
+      judoscale-ruby (= 1.8.2)
+      sidekiq (>= 5.0)
     jwt (2.8.1)
       base64
     kaminari (1.2.2)
@@ -445,7 +448,7 @@ GEM
       activesupport (>= 4)
       railties (>= 4)
       request_store (~> 1.0)
-    loofah (2.22.0)
+    loofah (2.23.1)
       crass (~> 1.0.2)
       nokogiri (>= 1.12.0)
     mail (2.8.1)
@@ -455,7 +458,6 @@ GEM
       net-smtp
     marcel (1.0.4)
     maxminddb (0.1.22)
-    memoist (0.16.2)
     meta_request (0.8.3)
       rack-contrib (>= 1.1, < 3)
       railties (>= 3.0.0, < 8)
@@ -465,21 +467,22 @@ GEM
     mime-types-data (3.2023.0218.1)
     mini_magick (4.12.0)
     mini_mime (1.1.5)
-    mini_portile2 (2.8.7)
-    minitest (5.25.1)
+    mini_portile2 (2.8.8)
+    minitest (5.25.4)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
     multi_json (1.15.0)
     multi_xml (0.6.0)
     multipart-post (2.3.0)
+    mutex_m (0.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
     net-http (0.4.1)
       uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.17)
+    net-imap (0.4.19)
       date
       net-protocol
     net-pop (0.1.2)
@@ -495,14 +498,14 @@ GEM
     newrelic_rpm (9.6.0)
       base64
     nio4r (2.7.3)
-    nokogiri (1.16.7)
+    nokogiri (1.18.3)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.16.7-arm64-darwin)
+    nokogiri (1.18.3-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.16.7-x86_64-darwin)
+    nokogiri (1.18.3-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.16.7-x86_64-linux)
+    nokogiri (1.18.3-x86_64-linux-gnu)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -535,6 +538,7 @@ GEM
     openssl (3.2.0)
     orm_adapter (0.5.0)
     os (1.1.4)
+    ostruct (0.6.1)
     parallel (1.23.0)
     parser (3.2.2.1)
       ast (~> 2.4.1)
@@ -557,7 +561,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (2.2.10)
+    rack (2.2.11)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -574,30 +578,30 @@ GEM
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rails (7.0.8.5)
-      actioncable (= 7.0.8.5)
-      actionmailbox (= 7.0.8.5)
-      actionmailer (= 7.0.8.5)
-      actionpack (= 7.0.8.5)
-      actiontext (= 7.0.8.5)
-      actionview (= 7.0.8.5)
-      activejob (= 7.0.8.5)
-      activemodel (= 7.0.8.5)
-      activerecord (= 7.0.8.5)
-      activestorage (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+    rails (7.0.8.7)
+      actioncable (= 7.0.8.7)
+      actionmailbox (= 7.0.8.7)
+      actionmailer (= 7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actiontext (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       bundler (>= 1.15.0)
-      railties (= 7.0.8.5)
+      railties (= 7.0.8.7)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
       nokogiri (>= 1.6)
-    rails-html-sanitizer (1.6.0)
+    rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
-      nokogiri (~> 1.14)
-    railties (7.0.8.5)
-      actionpack (= 7.0.8.5)
-      activesupport (= 7.0.8.5)
+      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
+    railties (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       method_source
       rake (>= 12.2)
       thor (~> 1.0)
@@ -633,8 +637,7 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.3.6)
-      strscan
+    rexml (3.3.9)
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
     rspec-expectations (3.13.2)
@@ -678,6 +681,10 @@ GEM
     rubocop-rspec (2.21.0)
       rubocop (~> 1.33)
       rubocop-capybara (~> 2.17)
+    ruby-openai (7.3.1)
+      event_stream_parser (>= 0.3.0, < 2.0.0)
+      faraday (>= 1)
+      faraday-multipart (>= 1)
     ruby-progressbar (1.13.0)
     ruby-vips (2.1.4)
       ffi (~> 1.12)
@@ -740,12 +747,13 @@ GEM
       json (>= 1.8, < 3)
       simplecov-html (~> 0.10.0)
     simplecov-html (0.10.2)
-    slack-ruby-client (2.2.0)
+    slack-ruby-client (2.5.2)
       faraday (>= 2.0)
       faraday-mashify
       faraday-multipart
       gli
       hashie
+      logger
     snaky_hash (2.0.1)
       hashie
       version_gem (~> 1.1, >= 1.1.1)
@@ -764,7 +772,6 @@ GEM
     stackprof (0.2.25)
     statsd-ruby (1.5.0)
     stripe (8.5.0)
-    strscan (3.1.0)
     telephone_number (1.4.20)
     test-prof (1.2.1)
     thor (1.3.1)
@@ -772,7 +779,7 @@ GEM
     time_diff (0.3.0)
       activesupport
       i18n
-    timeout (0.4.1)
+    timeout (0.4.3)
     trailblazer-option (0.1.2)
     twilio-ruby (5.77.0)
       faraday (>= 0.9, < 3.0)
@@ -819,7 +826,6 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.8.2)
     websocket-driver (0.7.6)
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)
@@ -881,18 +887,20 @@ DEPENDENCIES
   geocoder
   gmail_xoauth
   google-cloud-dialogflow-v2 (>= 0.24.0)
-  google-cloud-storage
+  google-cloud-storage (>= 1.48.0)
   google-cloud-translate-v3 (>= 0.7.0)
   groupdate
   grpc
   haikunator
   hairtrigger
   hashie
-  html2text!
+  html2text
   image_processing
   jbuilder
   json_refs
   json_schemer
+  judoscale-rails
+  judoscale-sidekiq
   jwt
   kaminari
   koala
@@ -935,6 +943,7 @@ DEPENDENCIES
   rubocop-performance
   rubocop-rails
   rubocop-rspec
+  ruby-openai
   scout_apm
   scss_lint
   seed_dump
@@ -945,7 +954,7 @@ DEPENDENCIES
   sidekiq (>= 7.3.1)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
-  slack-ruby-client (~> 2.2.0)
+  slack-ruby-client (~> 2.5.2)
   spring
   spring-watcher-listen
   squasher

README.md

@@ -120,4 +120,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.

SECURITY.md

@@ -2,13 +2,13 @@ Chatwoot is looking forward to working with security researchers worldwide to ke
 
 ## Reporting a Vulnerability
 
-We use [huntr.dev](https://huntr.dev/) for security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://huntr.dev/bounties/disclose). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
+We use Github to track the security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://github.com/chatwoot/chatwoot/security/advisories/new). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
 
 If you have any questions about the process, contact security@chatwoot.com. 
 
-Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Huntr as quickly as possible.
+Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Github as quickly as possible.
 
-> Note: Please use the email for questions related to the process. Disclosures should be done via [huntr.dev](https://huntr.dev/)
+> Note: Please use the email for questions related to the process. Disclosures should be done via [Github](https://github.com/chatwoot/chatwoot/security/advisories/new)
 ## Supported versions
 
 | Version | Supported        |
@@ -48,7 +48,7 @@ We consider the following out of scope, though there may be exceptions.
 - Brute force attacks
 - DNSSEC
 
-If you are unsure about the scope, please create a [report](https://huntr.dev/repos/chatwoot/chatwoot/).
+If you are unsure about the scope, please create a [report](https://github.com/chatwoot/chatwoot/security/advisories/new).
 
 
 ## Thanks

VERSION_CWCTL

@@ -1 +1 @@
-3.0.0
+3.2.0

app.json

@@ -48,7 +48,7 @@
       "size": "basic"
     }
   },
-  "stack": "heroku-20",
+  "stack": "heroku-24",
   "image": "heroku/ruby",
   "addons": [
     {
@@ -58,7 +58,7 @@
       "plan": "heroku-postgresql:essential-0"
     }
   ],
-  "stack": "heroku-20",
+  "stack": "heroku-24",
   "buildpacks": [
     {
       "url": "heroku/nodejs"

app/actions/contact_merge_action.rb

@@ -54,7 +54,7 @@ class ContactMergeAction
     # attributes in base contact are given preference
     merged_attributes = mergee_contact_attributes.deep_merge(base_contact_attributes)
 
-    @mergee_contact.destroy!
+    @mergee_contact.reload.destroy!
     Rails.configuration.dispatcher.dispatch(CONTACT_MERGED, Time.zone.now, contact: @base_contact,
                                                                            tokens: [@base_contact.contact_inboxes.filter_map(&:pubsub_token)])
     @base_contact.update!(merged_attributes)

app/builders/notification_builder.rb

@@ -25,6 +25,8 @@ class NotificationBuilder
   def build_notification
     # Create conversation_creation notification only if user is subscribed to it
     return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
+    # skip notifications for blocked conversations except for user mentions
+    return if primary_actor.contact.blocked? && notification_type != 'conversation_mention'
 
     user.notifications.create!(
       notification_type: notification_type,

app/builders/v2/reports/agent_summary_builder.rb

@@ -2,52 +2,38 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
   pattr_initialize [:account!, :params!]
 
   def build
-    set_grouped_conversations_count
-    set_grouped_avg_reply_time
-    set_grouped_avg_first_response_time
-    set_grouped_avg_resolution_time
+    load_data
     prepare_report
   end
 
   private
 
-  def set_grouped_conversations_count
-    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('assignee_id').count
+  attr_reader :conversations_count, :resolved_count,
+              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
+
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group('assignee_id').count
   end
 
-  def set_grouped_avg_resolution_time
-    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
+  def prepare_report
+    account.account_users.map do |account_user|
+      build_agent_stats(account_user)
+    end
   end
 
-  def set_grouped_avg_first_response_time
-    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
-  end
-
-  def set_grouped_avg_reply_time
-    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
+  def build_agent_stats(account_user)
+    user_id = account_user.user_id
+    {
+      id: user_id,
+      conversations_count: conversations_count[user_id] || 0,
+      resolved_conversations_count: resolved_count[user_id] || 0,
+      avg_resolution_time: avg_resolution_time[user_id],
+      avg_first_response_time: avg_first_response_time[user_id],
+      avg_reply_time: avg_reply_time[user_id]
+    }
   end
 
   def group_by_key
     :user_id
   end
-
-  def reporting_events
-    @reporting_events ||= Current.account.reporting_events.where(created_at: range)
-  end
-
-  def prepare_report
-    account.account_users.each_with_object([]) do |account_user, arr|
-      arr << {
-        id: account_user.user_id,
-        conversations_count: @grouped_conversations_count[account_user.user_id],
-        avg_resolution_time: @grouped_avg_resolution_time[account_user.user_id],
-        avg_first_response_time: @grouped_avg_first_response_time[account_user.user_id],
-        avg_reply_time: @grouped_avg_reply_time[account_user.user_id]
-      }
-    end
-  end
-
-  def average_value_key
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
-  end
 end

app/builders/v2/reports/base_summary_builder.rb

@@ -1,17 +1,50 @@
 class V2::Reports::BaseSummaryBuilder
   include DateRangeHelper
 
+  def build
+    load_data
+    prepare_report
+  end
+
   private
 
+  def load_data
+    @conversations_count = fetch_conversations_count
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range)
+  end
+
+  def fetch_conversations_count
+    # Override this method
+  end
+
+  def fetch_average_time(event_name)
+    get_grouped_average(reporting_events.where(name: event_name))
+  end
+
+  def fetch_resolved_count
+    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
+  end
+
   def group_by_key
     # Override this method
   end
 
+  def prepare_report
+    # Override this method
+  end
+
   def get_grouped_average(events)
     events.group(group_by_key).average(average_value_key)
   end
 
   def average_value_key
-    params[:business_hours].present? ? :value_in_business_hours : :value
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
   end
 end

app/builders/v2/reports/inbox_summary_builder.rb

@@ -0,0 +1,50 @@
+class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  pattr_initialize [:account!, :params!]
+
+  def build
+    load_data
+    prepare_report
+  end
+
+  private
+
+  attr_reader :conversations_count, :resolved_count,
+              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
+
+  def load_data
+    @conversations_count = fetch_conversations_count
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
+  end
+
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(group_by_key).count
+  end
+
+  def prepare_report
+    account.inboxes.map do |inbox|
+      build_inbox_stats(inbox)
+    end
+  end
+
+  def build_inbox_stats(inbox)
+    {
+      id: inbox.id,
+      conversations_count: conversations_count[inbox.id] || 0,
+      resolved_conversations_count: resolved_count[inbox.id] || 0,
+      avg_resolution_time: avg_resolution_time[inbox.id],
+      avg_first_response_time: avg_first_response_time[inbox.id],
+      avg_reply_time: avg_reply_time[inbox.id]
+    }
+  end
+
+  def group_by_key
+    :inbox_id
+  end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/team_summary_builder.rb

@@ -1,49 +1,37 @@
 class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
   pattr_initialize [:account!, :params!]
 
-  def build
-    set_grouped_conversations_count
-    set_grouped_avg_reply_time
-    set_grouped_avg_first_response_time
-    set_grouped_avg_resolution_time
-    prepare_report
-  end
-
   private
 
-  def set_grouped_conversations_count
-    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('team_id').count
-  end
+  attr_reader :conversations_count, :resolved_count,
+              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
-  def set_grouped_avg_resolution_time
-    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
-  end
-
-  def set_grouped_avg_first_response_time
-    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
-  end
-
-  def set_grouped_avg_reply_time
-    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(:team_id).count
   end
 
   def reporting_events
-    @reporting_events ||= Current.account.reporting_events.where(created_at: range).joins(:conversation)
+    @reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
+  end
+
+  def prepare_report
+    account.teams.map do |team|
+      build_team_stats(team)
+    end
+  end
+
+  def build_team_stats(team)
+    {
+      id: team.id,
+      conversations_count: conversations_count[team.id] || 0,
+      resolved_conversations_count: resolved_count[team.id] || 0,
+      avg_resolution_time: avg_resolution_time[team.id],
+      avg_first_response_time: avg_first_response_time[team.id],
+      avg_reply_time: avg_reply_time[team.id]
+    }
   end
 
   def group_by_key
     'conversations.team_id'
   end
-
-  def prepare_report
-    account.teams.each_with_object([]) do |team, arr|
-      arr << {
-        id: team.id,
-        conversations_count: @grouped_conversations_count[team.id],
-        avg_resolution_time: @grouped_avg_resolution_time[team.id],
-        avg_first_response_time: @grouped_avg_first_response_time[team.id],
-        avg_reply_time: @grouped_avg_reply_time[team.id]
-      }
-    end
-  end
 end

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -28,7 +28,7 @@ class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::B
   end
 
   def object_scope
-    scope.reporting_events.where(name: event_name, created_at: range)
+    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
   end
 
   def reporting_events

app/controllers/api/v1/accounts/articles_controller.rb

@@ -6,13 +6,15 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
 
   def index
     @portal_articles = @portal.articles
-    @all_articles = @portal_articles.search(list_params)
-    @articles_count = @all_articles.count
+
+    set_article_count
+
+    @articles = @articles.search(list_params)
 
     @articles = if list_params[:category_slug].present?
-                  @all_articles.order_by_position.page(@current_page)
+                  @articles.order_by_position.page(@current_page)
                 else
-                  @all_articles.order_by_updated_at.page(@current_page)
+                  @articles.order_by_updated_at.page(@current_page)
                 end
   end
 
@@ -43,6 +45,19 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
 
   private
 
+  def set_article_count
+    # Search the params without status and author_id, use this to
+    # compute mine count published draft etc
+    base_search_params = list_params.except(:status, :author_id)
+    @articles = @portal_articles.search(base_search_params)
+
+    @articles_count = @articles.count
+    @mine_articles_count = @articles.search_by_author(Current.user.id).count
+    @published_articles_count = @articles.published.count
+    @draft_articles_count = @articles.draft.count
+    @archived_articles_count = @articles.archived.count
+  end
+
   def fetch_article
     @article = @portal.articles.find(params[:id])
   end
@@ -53,9 +68,10 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
 
   def article_params
     params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status, meta: [:title,
-                                                                                                                                     :description,
-                                                                                                                                     { tags: [] }]
+      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
+      :locale, meta: [:title,
+                      :description,
+                      { tags: [] }]
     )
   end
 

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -2,7 +2,7 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
   def index
     @conversations = Current.account.conversations.includes(
       :assignee, :contact, :inbox, :taggings
-    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(id: :desc).limit(20)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(last_activity_at: :desc).limit(20)
   end
 
   private

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
   before_action :set_current_page, only: [:index, :active, :search, :filter]
   before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :search, :filter]
+  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]
 
   def index
     @contacts_count = resolved_contacts.count
@@ -68,6 +68,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     @contacts = fetch_contacts(contacts)
   rescue CustomExceptions::CustomFilter::InvalidAttribute,
          CustomExceptions::CustomFilter::InvalidOperator,
+         CustomExceptions::CustomFilter::InvalidQueryOperator,
          CustomExceptions::CustomFilter::InvalidValue => e
     render_could_not_create_error(e.message)
   end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -46,6 +46,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversations_count = result[:count]
   rescue CustomExceptions::CustomFilter::InvalidAttribute,
          CustomExceptions::CustomFilter::InvalidOperator,
+         CustomExceptions::CustomFilter::InvalidQueryOperator,
          CustomExceptions::CustomFilter::InvalidValue => e
     render_could_not_create_error(e.message)
   end

app/controllers/api/v1/accounts/inbox_members_controller.rb

@@ -10,7 +10,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
   def create
     authorize @inbox, :create?
     ActiveRecord::Base.transaction do
-      agents_to_be_added_ids.map { |user_id| @inbox.add_member(user_id) }
+      @inbox.add_members(agents_to_be_added_ids)
     end
     fetch_updated_agents
   end
@@ -24,7 +24,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
   def destroy
     authorize @inbox, :destroy?
     ActiveRecord::Base.transaction do
-      params[:user_ids].map { |user_id| @inbox.remove_member(user_id) }
+      @inbox.remove_members(params[:user_ids])
     end
     head :ok
   end
@@ -41,8 +41,8 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
     # the missing ones are the agents which are to be deleted from the inbox
     # the new ones are the agents which are to be added to the inbox
     ActiveRecord::Base.transaction do
-      agents_to_be_added_ids.each { |user_id| @inbox.add_member(user_id) }
-      agents_to_be_removed_ids.each { |user_id| @inbox.remove_member(user_id) }
+      @inbox.add_members(agents_to_be_added_ids)
+      @inbox.remove_members(agents_to_be_removed_ids)
     end
   end
 

app/controllers/api/v1/accounts/integrations/captain_controller.rb

@@ -1,22 +0,0 @@
-class Api::V1::Accounts::Integrations::CaptainController < Api::V1::Accounts::BaseController
-  before_action :check_admin_authorization?
-  before_action :fetch_hook
-
-  def sso_url
-    params_string =
-      "token=#{URI.encode_www_form_component(@hook['settings']['access_token'])}" \
-      "&email=#{URI.encode_www_form_component(@hook['settings']['account_email'])}" \
-      "&account_id=#{URI.encode_www_form_component(@hook['settings']['account_id'])}"
-
-    installation_config = InstallationConfig.find_by(name: 'CAPTAIN_APP_URL')
-
-    sso_url = "#{installation_config.value}/sso?#{params_string}"
-    render json: { sso_url: sso_url }, status: :ok
-  end
-
-  private
-
-  def fetch_hook
-    @hook = Current.account.hooks.find_by!(app_id: 'captain')
-  end
-end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,5 +1,11 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
   before_action :fetch_conversation, only: [:link_issue, :linked_issues]
+  before_action :fetch_hook, only: [:destroy]
+
+  def destroy
+    @hook.destroy!
+    head :ok
+  end
 
   def teams
     teams = linear_processor_service.teams
@@ -90,4 +96,8 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   def permitted_params
     params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
   end
+
+  def fetch_hook
+    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'linear')
+  end
 end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -20,7 +20,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   end
 
   def create
-    @portal = Current.account.portals.build(portal_params)
+    @portal = Current.account.portals.build(portal_params.merge(live_chat_widget_params))
     @portal.custom_domain = parsed_custom_domain
     @portal.save!
     process_attached_logo
@@ -28,7 +28,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def update
     ActiveRecord::Base.transaction do
-      @portal.update!(portal_params) if params[:portal].present?
+      @portal.update!(portal_params.merge(live_chat_widget_params)) if params[:portal].present?
       # @portal.custom_domain = parsed_custom_domain
       process_attached_logo if params[:blob_id].present?
     rescue StandardError => e
@@ -70,11 +70,21 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def portal_params
     params.require(:portal).permit(
-      :account_id, :color, :custom_domain, :header_text, :homepage_link, :name, :page_title, :slug, :archived, { config: [:default_locale,
-                                                                                                                          { allowed_locales: [] }] }
+      :account_id, :color, :custom_domain, :header_text, :homepage_link,
+      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
     )
   end
 
+  def live_chat_widget_params
+    permitted_params = params.permit(:inbox_id)
+    return {} if permitted_params[:inbox_id].blank?
+
+    inbox = Inbox.find(permitted_params[:inbox_id])
+    return {} unless inbox.web_widget?
+
+    { channel_web_widget_id: inbox.channel.id }
+  end
+
   def portal_member_params
     params.require(:portal).permit(:account_id, member_ids: [])
   end

app/controllers/api/v1/accounts/team_members_controller.rb

@@ -9,14 +9,14 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll
 
   def create
     ActiveRecord::Base.transaction do
-      @team_members = members_to_be_added_ids.map { |user_id| @team.add_member(user_id) }
+      @team_members = @team.add_members(members_to_be_added_ids)
     end
   end
 
   def update
     ActiveRecord::Base.transaction do
-      members_to_be_added_ids.each { |user_id| @team.add_member(user_id) }
-      members_to_be_removed_ids.each { |user_id| @team.remove_member(user_id) }
+      @team.add_members(members_to_be_added_ids)
+      @team.remove_members(members_to_be_removed_ids)
     end
     @team_members = @team.members
     render action: 'create'
@@ -24,7 +24,7 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll
 
   def destroy
     ActiveRecord::Base.transaction do
-      params[:user_ids].map { |user_id| @team.remove_member(user_id) }
+      @team.remove_members(params[:user_ids])
     end
     head :ok
   end

app/controllers/api/v1/profiles_controller.rb

@@ -17,7 +17,7 @@ class Api::V1::ProfilesController < Api::BaseController
 
   def avatar
     @user.avatar.attachment.destroy! if @user.avatar.attached?
-    head :ok
+    @user.reload
   end
 
   def auto_offline

app/controllers/api/v2/accounts/live_reports_controller.rb

@@ -0,0 +1,64 @@
+class Api::V2::Accounts::LiveReportsController < Api::V1::Accounts::BaseController
+  before_action :load_conversations, only: [:conversation_metrics, :grouped_conversation_metrics]
+  before_action :set_group_scope, only: [:grouped_conversation_metrics]
+
+  before_action :check_authorization
+
+  def conversation_metrics
+    render json: {
+      open: @conversations.open.count,
+      unattended: @conversations.open.unattended.count,
+      unassigned: @conversations.open.unassigned.count,
+      pending: @conversations.pending.count
+    }
+  end
+
+  def grouped_conversation_metrics
+    count_by_group = @conversations.open.group(@group_scope).count
+    unattended_by_group = @conversations.open.unattended.group(@group_scope).count
+    unassigned_by_group = @conversations.open.unassigned.group(@group_scope).count
+
+    group_metrics = count_by_group.map do |group_id, count|
+      metric = {
+        open: count,
+        unattended: unattended_by_group[group_id] || 0,
+        unassigned: unassigned_by_group[group_id] || 0
+      }
+      metric[@group_scope] = group_id
+      metric
+    end
+
+    render json: group_metrics
+  end
+
+  private
+
+  def check_authorization
+    authorize :report, :view?
+  end
+
+  def set_group_scope
+    render json: { error: 'invalid group_by' }, status: :unprocessable_entity and return unless %w[
+      team_id
+      assignee_id
+    ].include?(permitted_params[:group_by])
+
+    @group_scope = permitted_params[:group_by]
+  end
+
+  def team
+    return unless permitted_params[:team_id]
+
+    @team ||= Current.account.teams.find(permitted_params[:team_id])
+  end
+
+  def load_conversations
+    scope = Current.account.conversations
+    scope = scope.where(team_id: team.id) if team.present?
+    @conversations = scope
+  end
+
+  def permitted_params
+    params.permit(:team_id, :group_by)
+  end
+end

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -10,6 +10,10 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::TeamSummaryBuilder)
   end
 
+  def inbox
+    render_report_with(V2::Reports::InboxSummaryBuilder)
+  end
+
   private
 
   def check_authorization
@@ -26,8 +30,7 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
 
   def render_report_with(builder_class)
     builder = builder_class.new(account: Current.account, params: @builder_params)
-    data = builder.build
-    render json: data
+    render json: builder.build
   end
 
   def permitted_params

app/controllers/dashboard_controller.rb

@@ -7,13 +7,17 @@ class DashboardController < ActionController::Base
   around_action :switch_locale
   before_action :ensure_installation_onboarding, only: [:index]
   before_action :render_hc_if_custom_domain, only: [:index]
-
+  before_action :ensure_html_format
   layout 'vueapp'
 
   def index; end
 
   private
 
+  def ensure_html_format
+    head :not_acceptable unless request.format.html?
+  end
+
   def set_global_config
     @global_config = GlobalConfig.get(
       'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
@@ -32,7 +36,7 @@ class DashboardController < ActionController::Base
       'LOGOUT_REDIRECT_LINK',
       'DISABLE_USER_PROFILE_UPDATE',
       'DEPLOYMENT_ENV',
-      'CSML_EDITOR_HOST'
+      'CSML_EDITOR_HOST', 'INSTALLATION_PRICING_PLAN'
     ).merge(app_config)
   end
 

app/controllers/linear/callbacks_controller.rb

@@ -0,0 +1,70 @@
+class Linear::CallbacksController < ApplicationController
+  include Linear::IntegrationHelper
+
+  def show
+    @response = oauth_client.auth_code.get_token(
+      params[:code],
+      redirect_uri: "#{base_url}/linear/callback"
+    )
+
+    handle_response
+  rescue StandardError => e
+    Rails.logger.error("Linear callback error: #{e.message}")
+    redirect_to linear_redirect_uri
+  end
+
+  private
+
+  def oauth_client
+    OAuth2::Client.new(
+      ENV.fetch('LINEAR_CLIENT_ID', nil),
+      ENV.fetch('LINEAR_CLIENT_SECRET', nil),
+      {
+        site: 'https://api.linear.app',
+        token_url: '/oauth/token',
+        authorize_url: '/oauth/authorize'
+      }
+    )
+  end
+
+  def handle_response
+    hook = account.hooks.new(
+      access_token: parsed_body['access_token'],
+      status: 'enabled',
+      app_id: 'linear',
+      settings: {
+        token_type: parsed_body['token_type'],
+        expires_in: parsed_body['expires_in'],
+        scope: parsed_body['scope']
+      }
+    )
+    # You may wonder why we're not handling the refresh token update, since the token will expire only after 10 years, https://github.com/linear/linear/issues/251
+    hook.save!
+    redirect_to linear_redirect_uri
+  rescue StandardError => e
+    Rails.logger.error("Linear callback error: #{e.message}")
+    redirect_to linear_redirect_uri
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+
+  def account_id
+    return unless params[:state]
+
+    verify_linear_token(params[:state])
+  end
+
+  def linear_redirect_uri
+    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/linear"
+  end
+
+  def parsed_body
+    @parsed_body ||= @response.response.parsed
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+end

app/controllers/platform/api/v1/accounts_controller.rb

@@ -4,6 +4,7 @@ class Platform::Api::V1::AccountsController < PlatformController
   def create
     @resource = Account.create!(account_params)
     update_resource_features
+    @resource.save!
     @platform_app.platform_app_permissibles.find_or_create_by(permissible: @resource)
   end
 

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -7,9 +7,10 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def index
     @articles = @portal.articles.published
+    @articles_count = @articles.count
     search_articles
     order_by_sort_param
-    @articles.page(list_params[:page]) if list_params[:page].present?
+    @articles = @articles.page(list_params[:page]) if list_params[:page].present?
   end
 
   def show; end
@@ -30,7 +31,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def set_article
     @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    @article.increment_view_count
+    @article.increment_view_count if @article.published?
     @parsed_content = render_article_content(@article.content)
   end
 
@@ -44,7 +45,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
   end
 
   def list_params
-    params.permit(:query, :locale, :sort, :status)
+    params.permit(:query, :locale, :sort, :status, :page)
   end
 
   def permitted_params

app/dashboards/account_dashboard.rb

@@ -26,7 +26,8 @@ class AccountDashboard < Administrate::BaseDashboard
     conversations: CountField,
     locale: Field::Select.with_options(collection: LANGUAGES_CONFIG.map { |_x, y| y[:iso_639_1_code] }),
     status: Field::Select.with_options(collection: [%w[Active active], %w[Suspended suspended]]),
-    account_users: Field::HasMany
+    account_users: Field::HasMany,
+    custom_attributes: Field::String
   }.merge(enterprise_attribute_types).freeze
 
   # COLLECTION_ATTRIBUTES
@@ -45,7 +46,7 @@ class AccountDashboard < Administrate::BaseDashboard
 
   # SHOW_PAGE_ATTRIBUTES
   # an array of attributes that will be displayed on the model's show page.
-  enterprise_show_page_attributes = ChatwootApp.enterprise? ? %i[limits all_features] : []
+  enterprise_show_page_attributes = ChatwootApp.enterprise? ? %i[custom_attributes limits all_features] : []
   SHOW_PAGE_ATTRIBUTES = (%i[
     id
     name

app/dispatchers/async_dispatcher.rb

@@ -22,3 +22,5 @@ class AsyncDispatcher < BaseDispatcher
     ]
   end
 end
+
+AsyncDispatcher.prepend_mod_with('AsyncDispatcher')

app/fields/enterprise/account_limits_field.rb

@@ -2,6 +2,6 @@ require 'administrate/field/base'
 
 class Enterprise::AccountLimitsField < Administrate::Field::Base
   def to_s
-    data.present? ? data.to_json : { agents: nil, inboxes: nil }.to_json
+    data.present? ? data.to_json : { agents: nil, inboxes: nil, captain_responses: nil, captain_documents: nil }.to_json
   end
 end

app/helpers/api/v2/accounts/heatmap_helper.rb

@@ -94,7 +94,8 @@ module Api::V2::Accounts::HeatmapHelper
   end
 
   def since_timestamp(date)
-    (date - 6.days).to_i.to_s
+    number_of_days = params[:days_before].present? ? params[:days_before].to_i.days : 6.days
+    (date - number_of_days).to_i.to_s
   end
 
   def until_timestamp(date)

app/helpers/api/v2/accounts/reports_helper.rb

@@ -1,58 +1,70 @@
 module Api::V2::Accounts::ReportsHelper
   def generate_agents_report
+    reports = V2::Reports::AgentSummaryBuilder.new(
+      account: Current.account,
+      params: build_params(type: :agent)
+    ).build
+
     Current.account.users.map do |agent|
-      agent_report = report_builder({ type: :agent, id: agent.id }).summary
-      [agent.name] + generate_readable_report_metrics(agent_report)
+      report = reports.find { |r| r[:id] == agent.id }
+      [agent.name] + generate_readable_report_metrics(report)
     end
   end
 
   def generate_inboxes_report
+    reports = V2::Reports::InboxSummaryBuilder.new(
+      account: Current.account,
+      params: build_params(type: :inbox)
+    ).build
+
     Current.account.inboxes.map do |inbox|
-      inbox_report = generate_report({ type: :inbox, id: inbox.id })
-      [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(inbox_report)
+      report = reports.find { |r| r[:id] == inbox.id }
+      [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(report)
     end
   end
 
   def generate_teams_report
+    reports = V2::Reports::TeamSummaryBuilder.new(
+      account: Current.account,
+      params: build_params(type: :team)
+    ).build
+
     Current.account.teams.map do |team|
-      team_report = report_builder({ type: :team, id: team.id }).summary
-      [team.name] + generate_readable_report_metrics(team_report)
+      report = reports.find { |r| r[:id] == team.id }
+      [team.name] + generate_readable_report_metrics(report)
     end
   end
 
   def generate_labels_report
     Current.account.labels.map do |label|
-      label_report = generate_report({ type: :label, id: label.id })
+      label_report = report_builder({ type: :label, id: label.id }).short_summary
       [label.title] + generate_readable_report_metrics(label_report)
     end
   end
 
-  def report_builder(report_params)
-    V2::ReportBuilder.new(
-      Current.account,
-      report_params.merge(
-        {
-          since: params[:since],
-          until: params[:until],
-          business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-        }
-      )
+  private
+
+  def build_params(base_params)
+    base_params.merge(
+      {
+        since: params[:since],
+        until: params[:until],
+        business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+      }
     )
   end
 
-  def generate_report(report_params)
-    report_builder(report_params).short_summary
+  def report_builder(report_params)
+    V2::ReportBuilder.new(Current.account, build_params(report_params))
   end
 
-  private
-
-  def generate_readable_report_metrics(report_metric)
+  def generate_readable_report_metrics(report)
     [
-      report_metric[:conversations_count],
-      Reports::TimeFormatPresenter.new(report_metric[:avg_first_response_time]).format,
-      Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format,
-      Reports::TimeFormatPresenter.new(report_metric[:reply_time]).format,
-      report_metric[:resolutions_count]
+      report[:conversations_count],
+      Reports::TimeFormatPresenter.new(report[:avg_first_response_time]).format,
+      Reports::TimeFormatPresenter.new(report[:avg_resolution_time]).format,
+      Reports::TimeFormatPresenter.new(report[:avg_reply_time]).format,
+      report[:resolved_conversations_count]
     ]
   end
 end

app/helpers/filter_helper.rb

@@ -81,4 +81,12 @@ module FilterHelper
   def default_filter(query_hash, filter_operator_value)
     "#{filter_config[:table_name]}.#{query_hash[:attribute_key]} #{filter_operator_value} #{query_hash[:query_operator]}"
   end
+
+  def validate_single_condition(condition)
+    return if condition['query_operator'].nil?
+    return if condition['query_operator'].empty?
+
+    operator = condition['query_operator'].upcase
+    raise CustomExceptions::CustomFilter::InvalidQueryOperator.new({}) unless %w[AND OR].include?(operator)
+  end
 end

app/helpers/linear/integration_helper.rb

@@ -0,0 +1,47 @@
+module Linear::IntegrationHelper
+  # Generates a signed JWT token for Linear integration
+  #
+  # @param account_id [Integer] The account ID to encode in the token
+  # @return [String, nil] The encoded JWT token or nil if client secret is missing
+  def generate_linear_token(account_id)
+    return if client_secret.blank?
+
+    JWT.encode(token_payload(account_id), client_secret, 'HS256')
+  rescue StandardError => e
+    Rails.logger.error("Failed to generate Linear token: #{e.message}")
+    nil
+  end
+
+  def token_payload(account_id)
+    {
+      sub: account_id,
+      iat: Time.current.to_i
+    }
+  end
+
+  # Verifies and decodes a Linear JWT token
+  #
+  # @param token [String] The JWT token to verify
+  # @return [Integer, nil] The account ID from the token or nil if invalid
+  def verify_linear_token(token)
+    return if token.blank? || client_secret.blank?
+
+    decode_token(token, client_secret)
+  end
+
+  private
+
+  def client_secret
+    @client_secret ||= ENV.fetch('LINEAR_CLIENT_SECRET', nil)
+  end
+
+  def decode_token(token, secret)
+    JWT.decode(token, secret, true, {
+                 algorithm: 'HS256',
+                 verify_expiration: true
+               }).first['sub']
+  rescue StandardError => e
+    Rails.logger.error("Unexpected error verifying Linear token: #{e.message}")
+    nil
+  end
+end

app/helpers/portal_helper.rb

@@ -5,8 +5,7 @@ module PortalHelper
   end
 
   def generate_portal_bg(portal_color, theme)
-    bg_image = theme == 'dark' ? 'hexagon-dark.svg' : 'hexagon-light.svg'
-    "url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+    generate_portal_bg_color(portal_color, theme)
   end
 
   def generate_gradient_to_bottom(theme)

app/helpers/super_admin/account_features_helper.rb

@@ -6,4 +6,47 @@ module SuperAdmin::AccountFeaturesHelper
   def self.account_premium_features
     account_features.filter { |feature| feature['premium'] }.pluck('name')
   end
+
+  # Returns a hash mapping feature names to their display names
+  def self.feature_display_names
+    account_features.each_with_object({}) do |feature, hash|
+      hash[feature['name']] = feature['display_name']
+    end
+  end
+
+  def self.filter_internal_features(features)
+    return features if GlobalConfig.get_value('DEPLOYMENT_ENV') == 'cloud'
+
+    internal_features = account_features.select { |f| f['chatwoot_internal'] }.pluck('name')
+    features.except(*internal_features)
+  end
+
+  def self.filter_deprecated_features(features)
+    deprecated_features = account_features.select { |f| f['deprecated'] }.pluck('name')
+    features.except(*deprecated_features)
+  end
+
+  def self.sort_and_transform_features(features, display_names)
+    features.sort_by { |key, _| display_names[key] || key }
+            .to_h
+            .transform_keys { |key| [key, display_names[key]] }
+  end
+
+  def self.partition_features(features)
+    filtered = filter_internal_features(features)
+    filtered = filter_deprecated_features(filtered)
+    display_names = feature_display_names
+
+    regular, premium = filtered.partition { |key, _value| account_premium_features.exclude?(key) }
+
+    [
+      sort_and_transform_features(regular, display_names),
+      sort_and_transform_features(premium, display_names)
+    ]
+  end
+
+  def self.filtered_features(features)
+    regular, premium = partition_features(features)
+    regular.merge(premium)
+  end
 end

app/javascript/dashboard/App.vue

@@ -14,6 +14,7 @@ import WootSnackbarBox from './components/SnackbarContainer.vue';
 import { setColorTheme } from './helper/themeHelper';
 import { isOnOnboardingView } from 'v3/helpers/RouteHelper';
 import { useAccount } from 'dashboard/composables/useAccount';
+import { useFontSize } from 'dashboard/composables/useFontSize';
 import {
   registerSubscription,
   verifyServiceWorkerExistence,
@@ -37,8 +38,15 @@ export default {
     const router = useRouter();
     const store = useStore();
     const { accountId } = useAccount();
+    // Use the font size composable (it automatically sets up the watcher)
+    const { currentFontSize } = useFontSize();
 
-    return { router, store, currentAccountId: accountId };
+    return {
+      router,
+      store,
+      currentAccountId: accountId,
+      currentFontSize,
+    };
   },
   data() {
     return {

app/javascript/dashboard/api/captain/assistant.js

@@ -0,0 +1,19 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CaptainAssistant extends ApiClient {
+  constructor() {
+    super('captain/assistants', { accountScoped: true });
+  }
+
+  get({ page = 1, searchKey } = {}) {
+    return axios.get(this.url, {
+      params: {
+        page,
+        searchKey,
+      },
+    });
+  }
+}
+
+export default new CaptainAssistant();

app/javascript/dashboard/api/captain/bulkActions.js

@@ -0,0 +1,9 @@
+import ApiClient from '../ApiClient';
+
+class CaptainBulkActionsAPI extends ApiClient {
+  constructor() {
+    super('captain/bulk_actions', { accountScoped: true });
+  }
+}
+
+export default new CaptainBulkActionsAPI();

app/javascript/dashboard/api/captain/document.js

@@ -0,0 +1,20 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CaptainDocument extends ApiClient {
+  constructor() {
+    super('captain/documents', { accountScoped: true });
+  }
+
+  get({ page = 1, searchKey, assistantId } = {}) {
+    return axios.get(this.url, {
+      params: {
+        page,
+        searchKey,
+        assistant_id: assistantId,
+      },
+    });
+  }
+}
+
+export default new CaptainDocument();

app/javascript/dashboard/api/captain/inboxes.js

@@ -0,0 +1,26 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CaptainInboxes extends ApiClient {
+  constructor() {
+    super('captain/assistants', { accountScoped: true });
+  }
+
+  get({ assistantId } = {}) {
+    return axios.get(`${this.url}/${assistantId}/inboxes`);
+  }
+
+  create(params = {}) {
+    const { assistantId, inboxId } = params;
+    return axios.post(`${this.url}/${assistantId}/inboxes`, {
+      inbox: { inbox_id: inboxId },
+    });
+  }
+
+  delete(params = {}) {
+    const { assistantId, inboxId } = params;
+    return axios.delete(`${this.url}/${assistantId}/inboxes/${inboxId}`);
+  }
+}
+
+export default new CaptainInboxes();

app/javascript/dashboard/api/captain/response.js

@@ -0,0 +1,22 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CaptainResponses extends ApiClient {
+  constructor() {
+    super('captain/assistant_responses', { accountScoped: true });
+  }
+
+  get({ page = 1, searchKey, assistantId, documentId, status } = {}) {
+    return axios.get(this.url, {
+      params: {
+        page,
+        searchKey,
+        assistant_id: assistantId,
+        document_id: documentId,
+        status,
+      },
+    });
+  }
+}
+
+export default new CaptainResponses();

app/javascript/dashboard/api/contacts.js

@@ -27,6 +27,14 @@ class ContactAPI extends ApiClient {
     return axios.get(requestURL);
   }
 
+  show(id) {
+    return axios.get(`${this.url}/${id}?include_contact_inboxes=false`);
+  }
+
+  update(id, data) {
+    return axios.patch(`${this.url}/${id}?include_contact_inboxes=false`, data);
+  }
+
   getConversations(contactId) {
     return axios.get(`${this.url}/${contactId}/conversations`);
   }

app/javascript/dashboard/api/helpCenter/articles.js

@@ -52,12 +52,13 @@ class ArticlesAPI extends PortalsAPI {
   }
 
   createArticle({ portalSlug, articleObj }) {
-    const { content, title, author_id, category_id } = articleObj;
+    const { content, title, authorId, categoryId, locale } = articleObj;
     return axios.post(`${this.url}/${portalSlug}/articles`, {
       content,
       title,
-      author_id,
-      category_id,
+      author_id: authorId,
+      category_id: categoryId,
+      locale,
     });
   }
 

app/javascript/dashboard/api/inbox/conversation.js

@@ -133,6 +133,10 @@ class ConversationApi extends ApiClient {
   getAllAttachments(conversationId) {
     return axios.get(`${this.url}/${conversationId}/attachments`);
   }
+
+  requestCopilot(conversationId, body) {
+    return axios.post(`${this.url}/${conversationId}/copilot`, body);
+  }
 }
 
 export default new ConversationApi();

app/javascript/dashboard/api/integrations.js

@@ -32,10 +32,6 @@ class IntegrationsAPI extends ApiClient {
   deleteHook(hookId) {
     return axios.delete(`${this.baseUrl()}/integrations/hooks/${hookId}`);
   }
-
-  fetchCaptainURL() {
-    return axios.get(`${this.baseUrl()}/integrations/captain/sso_url`);
-  }
 }
 
 export default new IntegrationsAPI();

app/javascript/dashboard/api/reports.js

@@ -61,9 +61,9 @@ class ReportsAPI extends ApiClient {
     });
   }
 
-  getConversationTrafficCSV() {
+  getConversationTrafficCSV({ daysBefore = 6 } = {}) {
     return axios.get(`${this.url}/conversation_traffic`, {
-      params: { timezone_offset: getTimeOffset() },
+      params: { timezone_offset: getTimeOffset(), days_before: daysBefore },
     });
   }
 

app/javascript/dashboard/api/search.js

@@ -14,26 +14,29 @@ class SearchAPI extends ApiClient {
     });
   }
 
-  contacts({ q }) {
+  contacts({ q, page = 1 }) {
     return axios.get(`${this.url}/contacts`, {
       params: {
         q,
+        page: page,
       },
     });
   }
 
-  conversations({ q }) {
+  conversations({ q, page = 1 }) {
     return axios.get(`${this.url}/conversations`, {
       params: {
         q,
+        page: page,
       },
     });
   }
 
-  messages({ q }) {
+  messages({ q, page = 1 }) {
     return axios.get(`${this.url}/messages`, {
       params: {
         q,
+        page: page,
       },
     });
   }

app/javascript/dashboard/api/summaryReports.js

@@ -0,0 +1,40 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class SummaryReportsAPI extends ApiClient {
+  constructor() {
+    super('summary_reports', { accountScoped: true, apiVersion: 'v2' });
+  }
+
+  getTeamReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/team`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+
+  getAgentReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/agent`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+
+  getInboxReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/inbox`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+}
+
+export default new SummaryReportsAPI();

app/javascript/dashboard/assets/scss/_date-picker.scss

@@ -25,7 +25,7 @@
   }
 
   .mx-input {
-    @apply h-[2.5rem] flex border border-solid border-slate-200 dark:border-slate-600 rounded-md shadow-none;
+    @apply h-[2.5rem] flex border border-solid border-n-weak rounded-md shadow-none;
   }
 
   .mx-input:disabled,
@@ -39,7 +39,7 @@
 }
 
 .mx-datepicker-main {
-  @apply border-0 bg-white dark:bg-slate-800;
+  @apply border-0 bg-n-solid-2 rounded-xl;
 
   .cell {
     &.disabled {
@@ -53,6 +53,14 @@
     }
   }
 
+  .mx-calendar+.mx-calendar {
+    @apply border-l border-n-weak;
+  }
+
+  .mx-datepicker-footer {
+    @apply border border-n-weak;
+  }
+
   .mx-time {
     @apply border-0 bg-white dark:bg-slate-800;
 

app/javascript/dashboard/assets/scss/_woot.scss

@@ -46,6 +46,14 @@
   @apply hidden;
 }
 
+.n-blue-border {
+  @apply border-n-blue-border;
+}
+
+.n-blue-text {
+  @apply text-n-blue-text;
+}
+
 // scss-lint:disable PropertySortOrder
 @layer base {
   /* NEXT COLORS START */
@@ -64,6 +72,19 @@
     --slate-11: 96 100 108;
     --slate-12: 28 32 36;
 
+    --iris-1: 253 253 255;
+    --iris-2: 248 248 255;
+    --iris-3: 240 241 254;
+    --iris-4: 230 231 255;
+    --iris-5: 218 220 255;
+    --iris-6: 203 205 255;
+    --iris-7: 184 186 248;
+    --iris-8: 155 158 240;
+    --iris-9: 91 91 214;
+    --iris-10: 81 81 205;
+    --iris-11: 87 83 198;
+    --iris-12: 39 41 98;
+
     --ruby-1: 255 252 253;
     --ruby-2: 255 247 248;
     --ruby-3: 254 234 237;
@@ -103,27 +124,42 @@
     --teal-11: 0 133 115;
     --teal-12: 13 61 56;
 
-    --background-color: 248 248 248;
+    --gray-1: 252 252 252;
+    --gray-2: 249 249 249;
+    --gray-3: 240 240 240;
+    --gray-4: 232 232 232;
+    --gray-5: 224 224 224;
+    --gray-6: 217 217 217;
+    --gray-7: 206 206 206;
+    --gray-8: 187 187 187;
+    --gray-9: 141 141 141;
+    --gray-10: 131 131 131;
+    --gray-11: 100 100 100;
+    --gray-12: 32 32 32;
+
+    --background-color: 253 253 253;
+    --text-blue: 8 109 224;
+    --border-container: 236 236 236;
+    --border-strong: 235 235 235;
+    --border-weak: 234 234 234;
     --solid-1: 255 255 255;
-    --solid-2: 252 252 252;
+    --solid-2: 255 255 255;
     --solid-3: 255 255 255;
-    --solid-active: 250 251 251;
+    --solid-active: 255 255 255;
     --solid-amber: 252 232 193;
     --solid-blue: 218 236 255;
-    --white-alpha: 255 255 255 0.1;
-    --border-weak: 231 231 231;
-    --border-strong: 235 235 235;
-    --blue: 39 129 246;
+    --solid-iris: 230 231 255;
 
-    /* alpha is added by default */
-    --alpha-1: 36, 38, 48, 0.06;
-    --alpha-2: 130, 134, 150, 0.12;
-    --alpha-3: 255, 255, 255, 0.9;
+    --alpha-1: 67, 67, 67, 0.06;
+    --alpha-2: 201, 202, 207, 0.15;
+    --alpha-3: 255, 255, 255, 0.96;
     --black-alpha-1: 0, 0, 0, 0.12;
     --black-alpha-2: 0, 0, 0, 0.04;
+    --border-blue: 39, 129, 246, 0.5;
+    --white-alpha: 255, 255, 255, 0.8;
   }
 
-  body.dark {
+  .dark {
     /* slate */
     --slate-1: 17 17 19;
     --slate-2: 24 25 27;
@@ -138,6 +174,19 @@
     --slate-11: 176 180 186;
     --slate-12: 237 238 240;
 
+    --iris-1: 19 19 30;
+    --iris-2: 23 22 37;
+    --iris-3: 32 34 72;
+    --iris-4: 38 42 101;
+    --iris-5: 48 51 116;
+    --iris-6: 61 62 130;
+    --iris-7: 74 74 149;
+    --iris-8: 89 88 177;
+    --iris-9: 91 91 214;
+    --iris-10: 84 114 228;
+    --iris-11: 158 177 255;
+    --iris-12: 224 223 254;
+
     --ruby-1: 25 17 19;
     --ruby-2: 30 21 23;
     --ruby-3: 58 20 30;
@@ -177,23 +226,38 @@
     --teal-11: 11 216 182;
     --teal-12: 173 240 221;
 
+    --gray-1: 17 17 17;
+    --gray-2: 25 25 25;
+    --gray-3: 34 34 34;
+    --gray-4: 42 42 42;
+    --gray-5: 49 49 49;
+    --gray-6: 58 58 58;
+    --gray-7: 72 72 72;
+    --gray-8: 96 96 96;
+    --gray-9: 110 110 110;
+    --gray-10: 123 123 123;
+    --gray-11: 180 180 180;
+    --gray-12: 238 238 238;
+
     --background-color: 18 18 19;
+    --border-strong: 52 52 52;
+    --border-weak: 38 38 42;
     --solid-1: 23 23 26;
     --solid-2: 29 30 36;
-    --solid-3: 36 38 48;
+    --solid-3: 44 45 54;
+    --solid-active: 53 57 66;
     --solid-amber: 42 37 30;
     --solid-blue: 16 49 91;
-    --solid-active: 51 53 64;
-    --border-weak: 34 34 37;
-    --border-strong: 46 47 49;
-    --blue: 126 182 255;
+    --solid-iris: 38 42 101;
+    --text-blue: 126 182 255;
 
-    /* alpha is added by default */
-    --alpha-1: 35, 37, 45, 0.8;
-    --alpha-2: 130, 134, 150, 0.15;
-    --alpha-3: 32, 33, 37, 0.9;
+    --alpha-1: 36, 36, 36, 0.8;
+    --alpha-2: 139, 147, 182, 0.15;
+    --alpha-3: 36, 38, 45, 0.9;
     --black-alpha-1: 0, 0, 0, 0.3;
     --black-alpha-2: 0, 0, 0, 0.2;
+    --border-blue: 39, 129, 246, 0.5;
+    --border-container: 236, 236, 236, 0;
     --white-alpha: 255, 255, 255, 0.1;
   }
   /* NEXT COLORS END */
@@ -540,3 +604,15 @@
     --color-orange-900: 255 224 194;
   }
 }
+
+@layer utilities {
+  /* Hide scrollbar for Chrome, Safari and Opera */
+  .no-scrollbar::-webkit-scrollbar {
+    display: none;
+  }
+  /* Hide scrollbar for IE, Edge and Firefox */
+  .no-scrollbar {
+    -ms-overflow-style: none; /* IE and Edge */
+    scrollbar-width: none; /* Firefox */
+  }
+}

app/javascript/dashboard/assets/scss/plugins/_dropdown.scss

@@ -1,7 +1,7 @@
 .dropdown-pane {
-  @apply border rounded-lg hidden relative invisible shadow-lg border-slate-25 dark:border-slate-700 box-content p-2 w-fit z-[9999];
+  @apply border rounded-lg hidden relative invisible shadow-lg border-n-strong dark:border-n-strong box-content p-2 w-fit z-[9999];
 
   &.dropdown-pane--open {
-    @apply bg-white absolute dark:bg-slate-800 block visible;
+    @apply bg-n-alpha-3 backdrop-blur-[100px] absolute  block visible;
   }
 }

app/javascript/dashboard/assets/scss/super_admin/index.scss

@@ -6,3 +6,209 @@
 body {
   font-family: Inter, -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif !important;
 }
+
+@layer base {
+  // FIXME: Use a common color file for all packs
+  // scss-lint:disable PropertySortOrder
+  :root {
+    --slate-1: 252 252 253;
+    --slate-2: 249 249 251;
+    --slate-3: 240 240 243;
+    --slate-4: 232 232 236;
+    --slate-5: 224 225 230;
+    --slate-6: 217 217 224;
+    --slate-7: 205 206 214;
+    --slate-8: 185 187 198;
+    --slate-9: 139 141 152;
+    --slate-10: 128 131 141;
+    --slate-11: 96 100 108;
+    --slate-12: 28 32 36;
+
+    --iris-1: 253 253 255;
+    --iris-2: 248 248 255;
+    --iris-3: 240 241 254;
+    --iris-4: 230 231 255;
+    --iris-5: 218 220 255;
+    --iris-6: 203 205 255;
+    --iris-7: 184 186 248;
+    --iris-8: 155 158 240;
+    --iris-9: 91 91 214;
+    --iris-10: 81 81 205;
+    --iris-11: 87 83 198;
+    --iris-12: 39 41 98;
+
+    --ruby-1: 255 252 253;
+    --ruby-2: 255 247 248;
+    --ruby-3: 254 234 237;
+    --ruby-4: 255 220 225;
+    --ruby-5: 255 206 214;
+    --ruby-6: 248 191 200;
+    --ruby-7: 239 172 184;
+    --ruby-8: 229 146 163;
+    --ruby-9: 229 70 102;
+    --ruby-10: 220 59 93;
+    --ruby-11: 202 36 77;
+    --ruby-12: 100 23 43;
+
+    --amber-1: 254 253 251;
+    --amber-2: 254 251 233;
+    --amber-3: 255 247 194;
+    --amber-4: 255 238 156;
+    --amber-5: 251 229 119;
+    --amber-6: 243 214 115;
+    --amber-7: 233 193 98;
+    --amber-8: 226 163 54;
+    --amber-9: 255 197 61;
+    --amber-10: 255 186 24;
+    --amber-11: 171 100 0;
+    --amber-12: 79 52 34;
+
+    --teal-1: 250 254 253;
+    --teal-2: 243 251 249;
+    --teal-3: 224 248 243;
+    --teal-4: 204 243 234;
+    --teal-5: 184 234 224;
+    --teal-6: 161 222 210;
+    --teal-7: 131 205 193;
+    --teal-8: 83 185 171;
+    --teal-9: 18 165 148;
+    --teal-10: 13 155 138;
+    --teal-11: 0 133 115;
+    --teal-12: 13 61 56;
+
+    --gray-1: 252 252 252;
+    --gray-2: 249 249 249;
+    --gray-3: 240 240 240;
+    --gray-4: 232 232 232;
+    --gray-5: 224 224 224;
+    --gray-6: 217 217 217;
+    --gray-7: 206 206 206;
+    --gray-8: 187 187 187;
+    --gray-9: 141 141 141;
+    --gray-10: 131 131 131;
+    --gray-11: 100 100 100;
+    --gray-12: 32 32 32;
+
+    --background-color: 253 253 253;
+    --text-blue: 8 109 224;
+    --border-container: 236 236 236;
+    --border-strong: 235 235 235;
+    --border-weak: 234 234 234;
+    --solid-1: 255 255 255;
+    --solid-2: 255 255 255;
+    --solid-3: 255 255 255;
+    --solid-active: 255 255 255;
+    --solid-amber: 252 232 193;
+    --solid-blue: 218 236 255;
+    --solid-iris: 230 231 255;
+
+    --alpha-1: 67, 67, 67, 0.06;
+    --alpha-2: 201, 202, 207, 0.15;
+    --alpha-3: 255, 255, 255, 0.96;
+    --black-alpha-1: 0, 0, 0, 0.12;
+    --black-alpha-2: 0, 0, 0, 0.04;
+    --border-blue: 39, 129, 246, 0.5;
+    --white-alpha: 255, 255, 255, 0.8;
+  }
+
+  .dark {
+    --slate-1: 17 17 19;
+    --slate-2: 24 25 27;
+    --slate-3: 33 34 37;
+    --slate-4: 39 42 45;
+    --slate-5: 46 49 53;
+    --slate-6: 54 58 63;
+    --slate-7: 67 72 78;
+    --slate-8: 90 97 105;
+    --slate-9: 105 110 119;
+    --slate-10: 119 123 132;
+    --slate-11: 176 180 186;
+    --slate-12: 237 238 240;
+
+    --iris-1: 19 19 30;
+    --iris-2: 23 22 37;
+    --iris-3: 32 34 72;
+    --iris-4: 38 42 101;
+    --iris-5: 48 51 116;
+    --iris-6: 61 62 130;
+    --iris-7: 74 74 149;
+    --iris-8: 89 88 177;
+    --iris-9: 91 91 214;
+    --iris-10: 84 114 228;
+    --iris-11: 158 177 255;
+    --iris-12: 224 223 254;
+
+    --ruby-1: 25 17 19;
+    --ruby-2: 30 21 23;
+    --ruby-3: 58 20 30;
+    --ruby-4: 78 19 37;
+    --ruby-5: 94 26 46;
+    --ruby-6: 111 37 57;
+    --ruby-7: 136 52 71;
+    --ruby-8: 179 68 90;
+    --ruby-9: 229 70 102;
+    --ruby-10: 236 90 114;
+    --ruby-11: 255 148 157;
+    --ruby-12: 254 210 225;
+
+    --amber-1: 22 18 12;
+    --amber-2: 29 24 15;
+    --amber-3: 48 32 8;
+    --amber-4: 63 39 0;
+    --amber-5: 77 48 0;
+    --amber-6: 92 61 5;
+    --amber-7: 113 79 25;
+    --amber-8: 143 100 36;
+    --amber-9: 255 197 61;
+    --amber-10: 255 214 10;
+    --amber-11: 255 202 22;
+    --amber-12: 255 231 179;
+
+    --teal-1: 13 21 20;
+    --teal-2: 17 28 27;
+    --teal-3: 13 45 42;
+    --teal-4: 2 59 55;
+    --teal-5: 8 72 67;
+    --teal-6: 20 87 80;
+    --teal-7: 28 105 97;
+    --teal-8: 32 126 115;
+    --teal-9: 18 165 148;
+    --teal-10: 14 179 158;
+    --teal-11: 11 216 182;
+    --teal-12: 173 240 221;
+
+    --gray-1: 17 17 17;
+    --gray-2: 25 25 25;
+    --gray-3: 34 34 34;
+    --gray-4: 42 42 42;
+    --gray-5: 49 49 49;
+    --gray-6: 58 58 58;
+    --gray-7: 72 72 72;
+    --gray-8: 96 96 96;
+    --gray-9: 110 110 110;
+    --gray-10: 123 123 123;
+    --gray-11: 180 180 180;
+    --gray-12: 238 238 238;
+
+    --background-color: 18 18 19;
+    --border-strong: 52 52 52;
+    --border-weak: 38 38 42;
+    --solid-1: 23 23 26;
+    --solid-2: 29 30 36;
+    --solid-3: 44 45 54;
+    --solid-active: 53 57 66;
+    --solid-amber: 42 37 30;
+    --solid-blue: 16 49 91;
+    --solid-iris: 38 42 101;
+    --text-blue: 126 182 255;
+
+    --alpha-1: 36, 36, 36, 0.8;
+    --alpha-2: 139, 147, 182, 0.15;
+    --alpha-3: 36, 38, 45, 0.9;
+    --black-alpha-1: 0, 0, 0, 0.3;
+    --black-alpha-2: 0, 0, 0, 0.2;
+    --border-blue: 39, 129, 246, 0.5;
+    --border-container: 236, 236, 236, 0;
+    --white-alpha: 255, 255, 255, 0.1;
+  }
+}

app/javascript/dashboard/assets/scss/widgets/_base.scss

@@ -31,7 +31,13 @@ hr {
 ul,
 ol,
 dl {
-  @apply mb-2 list-disc list-outside leading-[1.65];
+  @apply list-disc list-outside leading-[1.65];
+}
+
+ul:not(.reset-base),
+ol:not(.reset-base),
+dl:not(.reset-base) {
+  @apply mb-0;
 }
 
 // Form elements
@@ -76,7 +82,7 @@ input[type='url']:not(.reset-base) {
 }
 
 input[type='file'] {
-  @apply bg-white dark:bg-slate-800 leading-[1.15] mb-4;
+  @apply bg-white dark:bg-n-solid-1 leading-[1.15] mb-4;
 }
 
 // Select
@@ -135,11 +141,16 @@ code {
   @apply text-xs border-0;
 
   &.hljs {
-    @apply bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-50 rounded-lg p-5;
+    @apply bg-n-slate-3 dark:bg-n-solid-3 text-slate-800 dark:text-slate-50 rounded-lg p-5;
 
     .hljs-number,
     .hljs-string {
       @apply text-red-800 dark:text-red-400;
     }
+
+    .hljs-name,
+    .hljs-tag {
+      @apply text-n-slate-11;
+    }
   }
 }

app/javascript/dashboard/assets/scss/widgets/_buttons.scss

@@ -31,7 +31,7 @@ button {
 }
 
 .button {
-  @apply items-center bg-woot-500 dark:bg-woot-500 px-2.5 text-white dark:text-white inline-flex h-10 mb-0 gap-2 font-medium;
+  @apply items-center bg-n-brand px-2.5 text-white dark:text-white inline-flex h-10 mb-0 gap-2 font-medium;
 
   .button__content {
     @apply w-full whitespace-nowrap overflow-hidden text-ellipsis;
@@ -42,8 +42,10 @@ button {
     }
   }
 
-  &:hover {
-    @apply bg-woot-600 dark:bg-woot-600;
+  &:hover:not(.secondary):not(.success):not(.alert):not(.warning):not(
+      .clear
+    ):not(.smooth):not(.hollow) {
+    @apply bg-n-brand/80 dark:bg-n-brand/80;
   }
 
   &:disabled,
@@ -52,23 +54,23 @@ button {
   }
 
   &.success {
-    @apply bg-[#44ce4b] dark:bg-[#44ce4b] text-white dark:text-white;
+    @apply bg-n-teal-9 text-white dark:text-white;
   }
 
   &.secondary {
-    @apply bg-slate-700 dark:bg-slate-600 text-white dark:text-white;
+    @apply bg-n-solid-3 text-white dark:text-white;
   }
 
   &.primary {
-    @apply bg-woot-500 dark:bg-woot-500 text-white dark:text-white;
+    @apply bg-n-brand text-white dark:text-white;
   }
 
   &.clear {
-    @apply text-woot-500 dark:text-woot-500 bg-transparent dark:bg-transparent;
+    @apply text-n-blue-text dark:text-n-blue-text bg-transparent dark:bg-transparent;
   }
 
   &.alert {
-    @apply bg-red-500 dark:bg-red-500 text-white dark:text-white;
+    @apply bg-n-ruby-9 text-white dark:text-white;
 
     &.clear {
       @apply bg-transparent dark:bg-transparent;
@@ -76,7 +78,7 @@ button {
   }
 
   &.warning {
-    @apply bg-[#ffc532] dark:bg-[#ffc532] text-white dark:text-white;
+    @apply bg-n-amber-9 text-white dark:text-white;
 
     &.clear {
       @apply bg-transparent dark:bg-transparent;
@@ -96,7 +98,7 @@ button {
   }
 
   // @TODDO - Remove after moving all buttons to woot-button
-  .icon+.button__content {
+  .icon + .button__content {
     @apply w-auto;
   }
 
@@ -115,114 +117,74 @@ button {
   }
 
   &.hollow {
-    @apply border border-woot-500 bg-transparent dark:bg-transparent dark:border-woot-500 text-woot-500 dark:text-woot-500 hover:bg-woot-50 dark:hover:bg-woot-900;
+    @apply border border-n-brand/40 bg-transparent text-n-blue-text hover:bg-n-brand/20;
 
     &.secondary {
-      @apply text-slate-700 border-slate-100 dark:border-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-700;
+      @apply text-n-slate-12 border-n-slate-5 hover:bg-n-slate-5;
     }
 
     &.success {
-      @apply text-green-700 dark:text-green-400 border-green-100 dark:border-green-600 hover:bg-green-50 dark:hover:bg-green-800;
+      @apply text-n-teal-9 border-n-teal-8 hover:bg-n-teal-5;
     }
 
     &.alert {
-      @apply text-red-700 dark:text-red-400 border-red-100 dark:border-red-600 hover:bg-red-50 dark:hover:bg-red-800;
+      @apply text-n-ruby-9 border-n-ruby-8 hover:bg-n-ruby-5;
     }
 
     &.warning {
-      @apply text-yellow-600 dark:text-yellow-600 border-yellow-600 dark:border-yellow-700 hover:bg-yellow-50 dark:hover:bg-yellow-800;
-    }
-
-    &:hover {
-      @apply bg-woot-75 dark:bg-woot-800 border-slate-100 dark:border-woot-600 dark:text-woot-400;
-
-      &.secondary {
-        @apply border-slate-100 dark:border-slate-700 text-slate-800 dark:text-slate-100;
-      }
-
-      &.success {
-        @apply border-slate-100 dark:border-slate-700 text-green-800 dark:text-green-100;
-      }
-
-      &.alert {
-        @apply border-slate-100 dark:border-slate-700 text-red-700 dark:text-red-100;
-      }
-
-      &.warning {
-        @apply border-slate-100 dark:border-slate-700 text-yellow-700 dark:text-yellow-500;
-      }
+      @apply text-n-amber-9 border-n-amber-8 hover:bg-n-amber-5;
     }
   }
 
   // Smooth style
   &.smooth {
-    @apply bg-woot-50 dark:bg-woot-800 text-woot-700 dark:text-woot-100 hover:text-woot-700 dark:hover:text-woot-700 hover:bg-woot-100 dark:hover:bg-woot-900;
+    @apply bg-n-brand/10 dark:bg-n-brand/30 text-n-blue-text hover:bg-n-brand/20 dark:hover:bg-n-brand/40;
 
     &.secondary {
-      @apply bg-slate-50 dark:bg-slate-700 text-slate-700 dark:text-slate-100 hover:bg-slate-100 dark:hover:bg-slate-800;
+      @apply bg-n-slate-4 text-n-slate-11 hover:text-n-slate-11 hover:bg-n-slate-5;
     }
 
     &.success {
-      @apply bg-green-50 dark:bg-green-700 text-green-700 dark:text-green-100 hover:bg-green-100 dark:hover:bg-green-800 hover:text-green-800 dark:hover:text-green-100;
+      @apply bg-n-teal-4 text-n-teal-11 hover:text-n-teal-11 hover:bg-n-teal-5;
     }
 
     &.alert {
-      @apply bg-red-50 dark:bg-red-700 dark:bg-opacity-50 text-red-700 dark:text-red-100 hover:bg-red-100 dark:hover:bg-red-800 dark:hover:bg-opacity-30;
+      @apply bg-n-ruby-4 text-n-ruby-11 hover:text-n-ruby-11 hover:bg-n-ruby-5;
     }
 
     &.warning {
-      @apply bg-yellow-100 dark:bg-yellow-100 text-yellow-700 dark:text-yellow-700 hover:bg-yellow-200 dark:hover:bg-yellow-200;
+      @apply bg-n-amber-4 text-n-amber-11 hover:text-n-amber-11 hover:bg-n-amber-5;
     }
   }
 
   &.clear {
-    @apply text-woot-500 dark:text-woot-500;
+    @apply text-n-blue-text hover:bg-n-brand/10 dark:hover:bg-n-brand/30;
 
     &.secondary {
-      @apply text-slate-700 dark:text-slate-100;
+      @apply text-n-slate-12 hover:bg-n-slate-4;
     }
 
     &.success {
-      @apply text-green-700 dark:text-green-100;
+      @apply text-n-teal-10 hover:bg-n-teal-4;
     }
 
     &.alert {
-      @apply text-red-700 dark:text-red-100;
+      @apply text-n-ruby-11 hover:bg-n-ruby-4;
     }
 
     &.warning {
-      @apply text-yellow-700 dark:text-yellow-600;
-    }
-
-    &:hover {
-      @apply hover:bg-woot-50 dark:hover:bg-woot-900/50 hover:text-woot-500 dark:hover:text-woot-100;
-
-      &.secondary {
-        @apply hover:bg-slate-50 dark:hover:bg-slate-700 hover:text-slate-800 dark:hover:text-slate-100;
-      }
-
-      &.success {
-        @apply hover:bg-green-50 dark:hover:bg-green-800 hover:text-green-800 dark:hover:text-green-100;
-      }
-
-      &.alert {
-        @apply hover:bg-red-50 dark:hover:bg-red-800 hover:text-red-700 dark:hover:text-red-100;
-      }
-
-      &.warning {
-        @apply hover:bg-yellow-100 dark:hover:bg-yellow-800 hover:text-yellow-700 dark:hover:text-yellow-600;
-      }
+      @apply text-n-amber-11 hover:bg-n-amber-4;
     }
 
     &:active {
       &.secondary {
-        @apply active:bg-slate-100 dark:active:bg-slate-900;
+        @apply active:bg-n-slate-3 dark:active:bg-n-slate-7;
       }
     }
 
     &:focus {
       &.secondary {
-        @apply focus:bg-slate-50 dark:focus:bg-slate-700;
+        @apply focus:bg-n-slate-4 dark:focus:bg-n-slate-6;
       }
     }
   }

app/javascript/dashboard/assets/scss/widgets/_tabs.scss

@@ -3,7 +3,15 @@
 }
 
 .tabs--container--with-border {
-  @apply border-b border-slate-50 dark:border-slate-800/50;
+  @apply border-b border-n-weak;
+}
+
+.tabs--container--compact.tab--chat-type {
+  .tabs-title {
+    a {
+      @apply py-2 text-sm;
+    }
+  }
 }
 
 .tabs {
@@ -34,7 +42,7 @@
   @apply flex-shrink-0 my-0 mx-2;
 
   .badge {
-    @apply bg-slate-50 dark:bg-slate-800 rounded-md text-slate-600 dark:text-slate-100 h-5 flex items-center justify-center text-xxs font-semibold my-0 mx-1 px-1 py-0;
+    @apply bg-n-alpha-black2 dark:bg-n-solid-3 rounded-md text-n-slate-11 h-5 flex items-center justify-center text-xxs font-semibold my-0 mx-1 px-1 py-0;
   }
 
   &:first-child {
@@ -48,22 +56,22 @@
   &:hover,
   &:focus {
     a {
-      @apply text-slate-800 dark:text-slate-100;
+      @apply text-n-slate-12;
     }
   }
 
   a {
-    @apply flex items-center flex-row border-b py-2.5 select-none cursor-pointer border-transparent text-slate-500 dark:text-slate-200 text-sm top-[1px] relative;
+    @apply flex items-center flex-row border-b py-2.5 select-none cursor-pointer border-transparent text-n-slate-11 text-sm top-[1px] relative;
     transition: border-color 0.15s $swift-ease-out-function;
   }
 
   &.is-active {
     a {
-      @apply border-b border-woot-500 text-woot-500 dark:text-woot-500;
+      @apply border-b border-n-brand text-n-blue-text;
     }
 
     .badge {
-      @apply bg-woot-50 dark:bg-woot-500 text-woot-500 dark:text-woot-50 dark:bg-opacity-40;
+      @apply bg-n-brand/10 dark:bg-n-brand/20 text-n-blue-text;
     }
   }
 }

app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue

@@ -0,0 +1,137 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+import { getInboxIconByType } from 'dashboard/helper/inbox';
+
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import LiveChatCampaignDetails from './LiveChatCampaignDetails.vue';
+import SMSCampaignDetails from './SMSCampaignDetails.vue';
+
+const props = defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  message: {
+    type: String,
+    default: '',
+  },
+  isLiveChatType: {
+    type: Boolean,
+    default: false,
+  },
+  isEnabled: {
+    type: Boolean,
+    default: false,
+  },
+  status: {
+    type: String,
+    default: '',
+  },
+  sender: {
+    type: Object,
+    default: null,
+  },
+  inbox: {
+    type: Object,
+    default: null,
+  },
+  scheduledAt: {
+    type: Number,
+    default: 0,
+  },
+});
+
+const emit = defineEmits(['edit', 'delete']);
+
+const { t } = useI18n();
+
+const STATUS_COMPLETED = 'completed';
+
+const { formatMessage } = useMessageFormatter();
+
+const isActive = computed(() =>
+  props.isLiveChatType ? props.isEnabled : props.status !== STATUS_COMPLETED
+);
+
+const statusTextColor = computed(() => ({
+  'text-n-teal-11': isActive.value,
+  'text-n-slate-12': !isActive.value,
+}));
+
+const campaignStatus = computed(() => {
+  if (props.isLiveChatType) {
+    return props.isEnabled
+      ? t('CAMPAIGN.LIVE_CHAT.CARD.STATUS.ENABLED')
+      : t('CAMPAIGN.LIVE_CHAT.CARD.STATUS.DISABLED');
+  }
+
+  return props.status === STATUS_COMPLETED
+    ? t('CAMPAIGN.SMS.CARD.STATUS.COMPLETED')
+    : t('CAMPAIGN.SMS.CARD.STATUS.SCHEDULED');
+});
+
+const inboxName = computed(() => props.inbox?.name || '');
+
+const inboxIcon = computed(() => {
+  const { phone_number: phoneNumber, channel_type: type } = props.inbox;
+  return getInboxIconByType(type, phoneNumber);
+});
+</script>
+
+<template>
+  <CardLayout layout="row">
+    <div class="flex flex-col items-start justify-between flex-1 min-w-0 gap-2">
+      <div class="flex justify-between gap-3 w-fit">
+        <span
+          class="text-base font-medium capitalize text-n-slate-12 line-clamp-1"
+        >
+          {{ title }}
+        </span>
+        <span
+          class="text-xs font-medium inline-flex items-center h-6 px-2 py-0.5 rounded-md bg-n-alpha-2"
+          :class="statusTextColor"
+        >
+          {{ campaignStatus }}
+        </span>
+      </div>
+      <div
+        v-dompurify-html="formatMessage(message, false, false, false)"
+        class="text-sm text-n-slate-11 line-clamp-1 [&>p]:mb-0 h-6"
+      />
+      <div class="flex items-center w-full h-6 gap-2 overflow-hidden">
+        <LiveChatCampaignDetails
+          v-if="isLiveChatType"
+          :sender="sender"
+          :inbox-name="inboxName"
+          :inbox-icon="inboxIcon"
+        />
+        <SMSCampaignDetails
+          v-else
+          :inbox-name="inboxName"
+          :inbox-icon="inboxIcon"
+          :scheduled-at="scheduledAt"
+        />
+      </div>
+    </div>
+    <div class="flex items-center justify-end w-20 gap-2">
+      <Button
+        v-if="isLiveChatType"
+        variant="faded"
+        size="sm"
+        color="slate"
+        icon="i-lucide-sliders-vertical"
+        @click="emit('edit')"
+      />
+      <Button
+        variant="faded"
+        color="ruby"
+        size="sm"
+        icon="i-lucide-trash"
+        @click="emit('delete')"
+      />
+    </div>
+  </CardLayout>
+</template>

app/javascript/dashboard/components-next/Campaigns/CampaignCard/LiveChatCampaignDetails.vue

@@ -0,0 +1,56 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  sender: {
+    type: Object,
+    default: null,
+  },
+  inboxName: {
+    type: String,
+    default: '',
+  },
+  inboxIcon: {
+    type: String,
+    default: '',
+  },
+});
+
+const { t } = useI18n();
+
+const senderName = computed(
+  () => props.sender?.name || t('CAMPAIGN.LIVE_CHAT.CARD.CAMPAIGN_DETAILS.BOT')
+);
+
+const senderThumbnailSrc = computed(() => props.sender?.thumbnail);
+</script>
+
+<template>
+  <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
+    {{ t('CAMPAIGN.LIVE_CHAT.CARD.CAMPAIGN_DETAILS.SENT_BY') }}
+  </span>
+  <div class="flex items-center gap-1.5 flex-shrink-0">
+    <Avatar
+      :name="senderName"
+      :src="senderThumbnailSrc"
+      :size="16"
+      rounded-full
+    />
+    <span class="text-sm font-medium text-n-slate-12">
+      {{ senderName }}
+    </span>
+  </div>
+  <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
+    {{ t('CAMPAIGN.LIVE_CHAT.CARD.CAMPAIGN_DETAILS.FROM') }}
+  </span>
+  <div class="flex items-center gap-1.5 flex-shrink-0">
+    <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-3" />
+    <span class="text-sm font-medium text-n-slate-12">
+      {{ inboxName }}
+    </span>
+  </div>
+</template>

app/javascript/dashboard/components-next/Campaigns/CampaignCard/SMSCampaignDetails.vue

@@ -0,0 +1,41 @@
+<script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import { messageStamp } from 'shared/helpers/timeHelper';
+
+import { useI18n } from 'vue-i18n';
+defineProps({
+  inboxName: {
+    type: String,
+    default: '',
+  },
+  inboxIcon: {
+    type: String,
+    default: '',
+  },
+  scheduledAt: {
+    type: Number,
+    default: 0,
+  },
+});
+
+const { t } = useI18n();
+</script>
+
+<template>
+  <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
+    {{ t('CAMPAIGN.SMS.CARD.CAMPAIGN_DETAILS.SENT_FROM') }}
+  </span>
+  <div class="flex items-center gap-1.5 flex-shrink-0">
+    <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-3" />
+    <span class="text-sm font-medium text-n-slate-12">
+      {{ inboxName }}
+    </span>
+  </div>
+
+  <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
+    {{ t('CAMPAIGN.SMS.CARD.CAMPAIGN_DETAILS.ON') }}
+  </span>
+  <span class="flex-1 text-sm font-medium truncate text-n-slate-12">
+    {{ messageStamp(new Date(scheduledAt), 'LLL d, h:mm a') }}
+  </span>
+</template>

app/javascript/dashboard/components-next/Campaigns/CampaignLayout.vue

@@ -0,0 +1,52 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  headerTitle: {
+    type: String,
+    default: '',
+  },
+  buttonLabel: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['click', 'close']);
+
+const handleButtonClick = () => {
+  emit('click');
+};
+</script>
+
+<template>
+  <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
+    <header class="sticky top-0 z-10 px-6 lg:px-0">
+      <div class="w-full max-w-[60rem] mx-auto">
+        <div class="flex items-center justify-between w-full h-20 gap-2">
+          <span class="text-xl font-medium text-n-slate-12">
+            {{ headerTitle }}
+          </span>
+          <div
+            v-on-clickaway="() => emit('close')"
+            class="relative group/campaign-button"
+          >
+            <Button
+              :label="buttonLabel"
+              icon="i-lucide-plus"
+              size="sm"
+              class="group-hover/campaign-button:brightness-110"
+              @click="handleButtonClick"
+            />
+            <slot name="action" />
+          </div>
+        </div>
+      </div>
+    </header>
+    <main class="flex-1 px-6 overflow-y-auto lg:px-0">
+      <div class="w-full max-w-[60rem] mx-auto py-4">
+        <slot name="default" />
+      </div>
+    </main>
+  </section>
+</template>

app/javascript/dashboard/components-next/Campaigns/EmptyState/CampaignEmptyStateContent.js

@@ -0,0 +1,212 @@
+export const ONGOING_CAMPAIGN_EMPTY_STATE_CONTENT = [
+  {
+    id: 1,
+    title: 'Chatbot Assistance',
+    inbox: {
+      id: 2,
+      name: 'PaperLayer Website',
+      channel_type: 'Channel::WebWidget',
+      phone_number: '',
+    },
+    sender: {
+      id: 1,
+      name: 'Alexa Rivera',
+    },
+    message: 'Hello! 👋 Need help with our chatbot features? Feel free to ask!',
+    campaign_status: 'active',
+    enabled: true,
+    campaign_type: 'ongoing',
+    trigger_rules: {
+      url: 'https://www.chatwoot.com/features/chatbot/',
+      time_on_page: 10,
+    },
+    trigger_only_during_business_hours: true,
+    created_at: '2024-10-24T13:10:26.636Z',
+    updated_at: '2024-10-24T13:10:26.636Z',
+  },
+  {
+    id: 2,
+    title: 'Pricing Information Support',
+    inbox: {
+      id: 2,
+      name: 'PaperLayer Website',
+      channel_type: 'Channel::WebWidget',
+      phone_number: '',
+    },
+    sender: {
+      id: 1,
+      name: 'Jamie Lee',
+    },
+    message: 'Hello! 👋 Any questions on pricing? I’m here to help!',
+    campaign_status: 'active',
+    enabled: false,
+    campaign_type: 'ongoing',
+    trigger_rules: {
+      url: 'https://www.chatwoot.com/pricings',
+      time_on_page: 10,
+    },
+    trigger_only_during_business_hours: false,
+    created_at: '2024-10-24T13:11:08.763Z',
+    updated_at: '2024-10-24T13:11:08.763Z',
+  },
+  {
+    id: 3,
+    title: 'Product Setup Assistance',
+    inbox: {
+      id: 2,
+      name: 'PaperLayer Website',
+      channel_type: 'Channel::WebWidget',
+      phone_number: '',
+    },
+    sender: {
+      id: 1,
+      name: 'Chatwoot',
+    },
+    message: 'Hi! Chatwoot here. Need help setting up? Let me know!',
+    campaign_status: 'active',
+    enabled: false,
+    campaign_type: 'ongoing',
+    trigger_rules: {
+      url: 'https://{*.}?chatwoot.com/apps/account/*/settings/inboxes/new/',
+      time_on_page: 10,
+    },
+    trigger_only_during_business_hours: false,
+    created_at: '2024-10-24T13:11:44.285Z',
+    updated_at: '2024-10-24T13:11:44.285Z',
+  },
+  {
+    id: 4,
+    title: 'General Assistance Campaign',
+    inbox: {
+      id: 2,
+      name: 'PaperLayer Website',
+      channel_type: 'Channel::WebWidget',
+      phone_number: '',
+    },
+    sender: {
+      id: 1,
+      name: 'Chris Barlow',
+    },
+    message:
+      'Hi there! 👋 I’m here for any questions you may have. Let’s chat!',
+    campaign_status: 'active',
+    enabled: true,
+    campaign_type: 'ongoing',
+    trigger_rules: {
+      url: 'https://siv.com',
+      time_on_page: 200,
+    },
+    trigger_only_during_business_hours: false,
+    created_at: '2024-10-29T19:54:33.741Z',
+    updated_at: '2024-10-29T19:56:26.296Z',
+  },
+];
+
+export const ONE_OFF_CAMPAIGN_EMPTY_STATE_CONTENT = [
+  {
+    id: 1,
+    title: 'Customer Feedback Request',
+    inbox: {
+      id: 6,
+      name: 'PaperLayer Mobile',
+      channel_type: 'Channel::Sms',
+      phone_number: '+29818373149903',
+      provider: 'default',
+    },
+    message:
+      'Hello! Enjoying our product? Share your feedback on G2 and earn a $25 Amazon coupon: https://chwt.app/g2-review',
+    campaign_status: 'active',
+    enabled: true,
+    campaign_type: 'one_off',
+    scheduled_at: 1729775588,
+    audience: [
+      { id: 4, type: 'Label' },
+      { id: 5, type: 'Label' },
+      { id: 6, type: 'Label' },
+    ],
+    trigger_rules: {},
+    trigger_only_during_business_hours: false,
+    created_at: '2024-10-24T13:13:08.496Z',
+    updated_at: '2024-10-24T13:15:38.698Z',
+  },
+  {
+    id: 2,
+    title: 'Welcome New Customer',
+    inbox: {
+      id: 6,
+      name: 'PaperLayer Mobile',
+      channel_type: 'Channel::Sms',
+      phone_number: '+29818373149903',
+      provider: 'default',
+    },
+    message: 'Welcome aboard! 🎉 Let us know if you have any questions.',
+    campaign_status: 'completed',
+    enabled: true,
+    campaign_type: 'one_off',
+    scheduled_at: 1729732500,
+    audience: [
+      { id: 1, type: 'Label' },
+      { id: 6, type: 'Label' },
+      { id: 5, type: 'Label' },
+      { id: 2, type: 'Label' },
+      { id: 4, type: 'Label' },
+    ],
+    trigger_rules: {},
+    trigger_only_during_business_hours: false,
+    created_at: '2024-10-24T13:14:00.168Z',
+    updated_at: '2024-10-24T13:15:38.707Z',
+  },
+  {
+    id: 3,
+    title: 'New Business Welcome',
+    inbox: {
+      id: 6,
+      name: 'PaperLayer Mobile',
+      channel_type: 'Channel::Sms',
+      phone_number: '+29818373149903',
+      provider: 'default',
+    },
+    message: 'Hello! We’re excited to have your business with us!',
+    campaign_status: 'active',
+    enabled: true,
+    campaign_type: 'one_off',
+    scheduled_at: 1730368440,
+    audience: [
+      { id: 1, type: 'Label' },
+      { id: 3, type: 'Label' },
+      { id: 6, type: 'Label' },
+      { id: 4, type: 'Label' },
+      { id: 2, type: 'Label' },
+      { id: 5, type: 'Label' },
+    ],
+    trigger_rules: {},
+    trigger_only_during_business_hours: false,
+    created_at: '2024-10-30T07:54:49.915Z',
+    updated_at: '2024-10-30T07:54:49.915Z',
+  },
+  {
+    id: 4,
+    title: 'New Member Onboarding',
+    inbox: {
+      id: 6,
+      name: 'PaperLayer Mobile',
+      channel_type: 'Channel::Sms',
+      phone_number: '+29818373149903',
+      provider: 'default',
+    },
+    message: 'Welcome to the team! Reach out if you have questions.',
+    campaign_status: 'completed',
+    enabled: true,
+    campaign_type: 'one_off',
+    scheduled_at: 1730304840,
+    audience: [
+      { id: 1, type: 'Label' },
+      { id: 3, type: 'Label' },
+      { id: 6, type: 'Label' },
+    ],
+    trigger_rules: {},
+    trigger_only_during_business_hours: false,
+    created_at: '2024-10-29T16:14:10.374Z',
+    updated_at: '2024-10-30T16:15:03.157Z',
+  },
+];

app/javascript/dashboard/components-next/Campaigns/EmptyState/LiveChatCampaignEmptyState.vue

@@ -0,0 +1,38 @@
+<script setup>
+import { ONGOING_CAMPAIGN_EMPTY_STATE_CONTENT } from './CampaignEmptyStateContent';
+
+import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
+import CampaignCard from 'dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue';
+
+defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  subtitle: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+
+<template>
+  <EmptyStateLayout :title="title" :subtitle="subtitle">
+    <template #empty-state-item>
+      <div class="flex flex-col gap-4 p-px">
+        <CampaignCard
+          v-for="campaign in ONGOING_CAMPAIGN_EMPTY_STATE_CONTENT"
+          :key="campaign.id"
+          :title="campaign.title"
+          :message="campaign.message"
+          :is-enabled="campaign.enabled"
+          :status="campaign.campaign_status"
+          :sender="campaign.sender"
+          :inbox="campaign.inbox"
+          :scheduled-at="campaign.scheduled_at"
+          is-live-chat-type
+        />
+      </div>
+    </template>
+  </EmptyStateLayout>
+</template>

app/javascript/dashboard/components-next/Campaigns/EmptyState/SMSCampaignEmptyState.vue

@@ -0,0 +1,37 @@
+<script setup>
+import { ONE_OFF_CAMPAIGN_EMPTY_STATE_CONTENT } from './CampaignEmptyStateContent';
+
+import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
+import CampaignCard from 'dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue';
+
+defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  subtitle: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+
+<template>
+  <EmptyStateLayout :title="title" :subtitle="subtitle">
+    <template #empty-state-item>
+      <div class="flex flex-col gap-4 p-px">
+        <CampaignCard
+          v-for="campaign in ONE_OFF_CAMPAIGN_EMPTY_STATE_CONTENT"
+          :key="campaign.id"
+          :title="campaign.title"
+          :message="campaign.message"
+          :is-enabled="campaign.enabled"
+          :status="campaign.campaign_status"
+          :sender="campaign.sender"
+          :inbox="campaign.inbox"
+          :scheduled-at="campaign.scheduled_at"
+        />
+      </div>
+    </template>
+  </EmptyStateLayout>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/CampaignList.vue

@@ -0,0 +1,38 @@
+<script setup>
+import CampaignCard from 'dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue';
+
+defineProps({
+  campaigns: {
+    type: Array,
+    required: true,
+  },
+  isLiveChatType: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['edit', 'delete']);
+
+const handleEdit = campaign => emit('edit', campaign);
+const handleDelete = campaign => emit('delete', campaign);
+</script>
+
+<template>
+  <div class="flex flex-col gap-4">
+    <CampaignCard
+      v-for="campaign in campaigns"
+      :key="campaign.id"
+      :title="campaign.title"
+      :message="campaign.message"
+      :is-enabled="campaign.enabled"
+      :status="campaign.campaign_status"
+      :sender="campaign.sender"
+      :inbox="campaign.inbox"
+      :scheduled-at="campaign.scheduled_at"
+      :is-live-chat-type="isLiveChatType"
+      @edit="handleEdit(campaign)"
+      @delete="handleDelete(campaign)"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/ConfirmDeleteCampaignDialog.vue

@@ -0,0 +1,49 @@
+<script setup>
+import { ref } from 'vue';
+import { useStore } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import { useAlert } from 'dashboard/composables';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
+const props = defineProps({
+  selectedCampaign: {
+    type: Object,
+    default: null,
+  },
+});
+
+const { t } = useI18n();
+const store = useStore();
+
+const dialogRef = ref(null);
+
+const deleteCampaign = async id => {
+  if (!id) return;
+
+  try {
+    await store.dispatch('campaigns/delete', id);
+    useAlert(t('CAMPAIGN.CONFIRM_DELETE.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    useAlert(t('CAMPAIGN.CONFIRM_DELETE.API.ERROR_MESSAGE'));
+  }
+};
+
+const handleDialogConfirm = async () => {
+  await deleteCampaign(props.selectedCampaign.id);
+  dialogRef.value?.close();
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    type="alert"
+    :title="t('CAMPAIGN.CONFIRM_DELETE.TITLE')"
+    :description="t('CAMPAIGN.CONFIRM_DELETE.DESCRIPTION')"
+    :confirm-button-label="t('CAMPAIGN.CONFIRM_DELETE.CONFIRM')"
+    @confirm="handleDialogConfirm"
+  />
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/EditLiveChatCampaignDialog.vue

@@ -0,0 +1,74 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useMapGetter, useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import LiveChatCampaignForm from 'dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue';
+
+const props = defineProps({
+  selectedCampaign: {
+    type: Object,
+    default: null,
+  },
+});
+
+const { t } = useI18n();
+const store = useStore();
+
+const dialogRef = ref(null);
+const liveChatCampaignFormRef = ref(null);
+
+const uiFlags = useMapGetter('campaigns/getUIFlags');
+const isUpdatingCampaign = computed(() => uiFlags.value.isUpdating);
+
+const isInvalidForm = computed(
+  () => liveChatCampaignFormRef.value?.isSubmitDisabled
+);
+
+const selectedCampaignId = computed(() => props.selectedCampaign.id);
+
+const updateCampaign = async campaignDetails => {
+  try {
+    await store.dispatch('campaigns/update', {
+      id: selectedCampaignId.value,
+      ...campaignDetails,
+    });
+
+    useAlert(t('CAMPAIGN.LIVE_CHAT.EDIT.FORM.API.SUCCESS_MESSAGE'));
+    dialogRef.value.close();
+  } catch (error) {
+    const errorMessage =
+      error?.response?.message ||
+      t('CAMPAIGN.LIVE_CHAT.EDIT.FORM.API.ERROR_MESSAGE');
+    useAlert(errorMessage);
+  }
+};
+
+const handleSubmit = () => {
+  updateCampaign(liveChatCampaignFormRef.value.prepareCampaignDetails());
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    type="edit"
+    :title="t('CAMPAIGN.LIVE_CHAT.EDIT.TITLE')"
+    :is-loading="isUpdatingCampaign"
+    :disable-confirm-button="isUpdatingCampaign || isInvalidForm"
+    overflow-y-auto
+    @confirm="handleSubmit"
+  >
+    <LiveChatCampaignForm
+      ref="liveChatCampaignFormRef"
+      mode="edit"
+      :selected-campaign="selectedCampaign"
+      :show-action-buttons="false"
+      @submit="handleSubmit"
+    />
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignDialog.vue

@@ -0,0 +1,54 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { CAMPAIGN_TYPES } from 'shared/constants/campaign.js';
+import { CAMPAIGNS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events.js';
+
+import LiveChatCampaignForm from 'dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue';
+
+const emit = defineEmits(['close']);
+
+const store = useStore();
+const { t } = useI18n();
+
+const addCampaign = async campaignDetails => {
+  try {
+    await store.dispatch('campaigns/create', campaignDetails);
+
+    // tracking this here instead of the store to track the type of campaign
+    useTrack(CAMPAIGNS_EVENTS.CREATE_CAMPAIGN, {
+      type: CAMPAIGN_TYPES.ONGOING,
+    });
+
+    useAlert(t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    const errorMessage =
+      error?.response?.message ||
+      t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.API.ERROR_MESSAGE');
+    useAlert(errorMessage);
+  }
+};
+
+const handleClose = () => emit('close');
+
+const handleSubmit = campaignDetails => {
+  addCampaign(campaignDetails);
+  handleClose();
+};
+</script>
+
+<template>
+  <div
+    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6 max-h-[85vh] overflow-y-auto"
+  >
+    <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
+      {{ t(`CAMPAIGN.LIVE_CHAT.CREATE.TITLE`) }}
+    </h3>
+    <LiveChatCampaignForm
+      mode="create"
+      @submit="handleSubmit"
+      @cancel="handleClose"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue

@@ -0,0 +1,323 @@
+<script setup>
+import { reactive, computed, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required, minLength } from '@vuelidate/validators';
+import { useMapGetter, useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { URLPattern } from 'urlpattern-polyfill';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import Editor from 'dashboard/components-next/Editor/Editor.vue';
+
+const props = defineProps({
+  mode: {
+    type: String,
+    required: true,
+    validator: value => ['edit', 'create'].includes(value),
+  },
+  selectedCampaign: {
+    type: Object,
+    default: () => ({}),
+  },
+  showActionButtons: {
+    type: Boolean,
+    default: true,
+  },
+});
+
+const emit = defineEmits(['submit', 'cancel']);
+
+const { t } = useI18n();
+const store = useStore();
+
+const formState = {
+  uiFlags: useMapGetter('campaigns/getUIFlags'),
+  inboxes: useMapGetter('inboxes/getWebsiteInboxes'),
+};
+
+const senderList = ref([]);
+
+const initialState = {
+  title: '',
+  message: '',
+  inboxId: null,
+  senderId: 0,
+  enabled: true,
+  triggerOnlyDuringBusinessHours: false,
+  endPoint: '',
+  timeOnPage: 10,
+};
+
+const state = reactive({ ...initialState });
+
+const urlValidators = {
+  shouldBeAValidURLPattern: value => {
+    try {
+      // eslint-disable-next-line
+      new URLPattern(value);
+      return true;
+    } catch {
+      return false;
+    }
+  },
+  shouldStartWithHTTP: value =>
+    value ? value.startsWith('https://') || value.startsWith('http://') : false,
+};
+
+const validationRules = {
+  title: { required, minLength: minLength(1) },
+  message: { required, minLength: minLength(1) },
+  inboxId: { required },
+  senderId: { required },
+  endPoint: { required, ...urlValidators },
+  timeOnPage: { required },
+};
+
+const v$ = useVuelidate(validationRules, state);
+
+const isCreating = computed(() => formState.uiFlags.value.isCreating);
+const isSubmitDisabled = computed(() => v$.value.$invalid);
+
+const mapToOptions = (items, valueKey, labelKey) =>
+  items?.map(item => ({
+    value: item[valueKey],
+    label: item[labelKey],
+  })) ?? [];
+
+const inboxOptions = computed(() =>
+  mapToOptions(formState.inboxes.value, 'id', 'name')
+);
+
+const sendersAndBotList = computed(() => [
+  { value: 0, label: 'Bot' },
+  ...mapToOptions(senderList.value, 'id', 'name'),
+]);
+
+const getErrorMessage = (field, errorKey) => {
+  const baseKey = 'CAMPAIGN.LIVE_CHAT.CREATE.FORM';
+  return v$.value[field].$error ? t(`${baseKey}.${errorKey}.ERROR`) : '';
+};
+
+const formErrors = computed(() => ({
+  title: getErrorMessage('title', 'TITLE'),
+  message: getErrorMessage('message', 'MESSAGE'),
+  inbox: getErrorMessage('inboxId', 'INBOX'),
+  endPoint: getErrorMessage('endPoint', 'END_POINT'),
+  timeOnPage: getErrorMessage('timeOnPage', 'TIME_ON_PAGE'),
+  sender: getErrorMessage('senderId', 'SENT_BY'),
+}));
+
+const resetState = () => Object.assign(state, initialState);
+
+const handleCancel = () => emit('cancel');
+
+const handleInboxChange = async inboxId => {
+  if (!inboxId) {
+    senderList.value = [];
+    return;
+  }
+
+  try {
+    const response = await store.dispatch('inboxMembers/get', { inboxId });
+    senderList.value = response?.data?.payload ?? [];
+  } catch (error) {
+    senderList.value = [];
+    useAlert(
+      error?.response?.message ??
+        t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.API.ERROR_MESSAGE')
+    );
+  }
+};
+
+const prepareCampaignDetails = () => ({
+  title: state.title,
+  message: state.message,
+  inbox_id: state.inboxId,
+  sender_id: state.senderId || null,
+  enabled: state.enabled,
+  trigger_only_during_business_hours: state.triggerOnlyDuringBusinessHours,
+  trigger_rules: {
+    url: state.endPoint,
+    time_on_page: state.timeOnPage,
+  },
+});
+
+const handleSubmit = async () => {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid) return;
+
+  emit('submit', prepareCampaignDetails());
+  if (props.mode === 'create') {
+    resetState();
+    handleCancel();
+  }
+};
+
+const updateStateFromCampaign = campaign => {
+  if (!campaign) return;
+
+  const {
+    title,
+    message,
+    inbox: { id: inboxId },
+    sender,
+    enabled,
+    trigger_only_during_business_hours: triggerOnlyDuringBusinessHours,
+    trigger_rules: { url: endPoint, time_on_page: timeOnPage },
+  } = campaign;
+
+  Object.assign(state, {
+    title,
+    message,
+    inboxId,
+    senderId: sender?.id ?? 0,
+    enabled,
+    triggerOnlyDuringBusinessHours,
+    endPoint,
+    timeOnPage,
+  });
+};
+
+watch(
+  () => state.inboxId,
+  newInboxId => {
+    if (newInboxId) {
+      handleInboxChange(newInboxId);
+    }
+  },
+  { immediate: true }
+);
+
+watch(
+  () => props.selectedCampaign,
+  newCampaign => {
+    if (props.mode === 'edit' && newCampaign) {
+      updateStateFromCampaign(newCampaign);
+    }
+  },
+  { immediate: true }
+);
+
+defineExpose({ prepareCampaignDetails, isSubmitDisabled });
+</script>
+
+<template>
+  <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
+    <Input
+      v-model="state.title"
+      :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.TITLE.LABEL')"
+      :placeholder="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.TITLE.PLACEHOLDER')"
+      :message="formErrors.title"
+      :message-type="formErrors.title ? 'error' : 'info'"
+    />
+
+    <Editor
+      v-model="state.message"
+      :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.MESSAGE.LABEL')"
+      :placeholder="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.MESSAGE.PLACEHOLDER')"
+      :message="formErrors.message"
+      :message-type="formErrors.message ? 'error' : 'info'"
+    />
+
+    <div class="flex flex-col gap-1">
+      <label for="inbox" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.INBOX.LABEL') }}
+      </label>
+      <ComboBox
+        id="inbox"
+        v-model="state.inboxId"
+        :options="inboxOptions"
+        :has-error="!!formErrors.inbox"
+        :placeholder="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.INBOX.PLACEHOLDER')"
+        :message="formErrors.inbox"
+        class="[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:dark:outline-n-weak [&>div>button:not(.focused)]:hover:!outline-n-slate-6"
+      />
+    </div>
+
+    <div class="flex flex-col gap-1">
+      <label for="sentBy" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.SENT_BY.LABEL') }}
+      </label>
+      <ComboBox
+        id="sentBy"
+        v-model="state.senderId"
+        :options="sendersAndBotList"
+        :has-error="!!formErrors.sender"
+        :disabled="!state.inboxId"
+        :placeholder="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.SENT_BY.PLACEHOLDER')"
+        class="[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:dark:outline-n-weak [&>div>button:not(.focused)]:hover:!outline-n-slate-6"
+        :message="formErrors.sender"
+      />
+    </div>
+
+    <Input
+      v-model="state.endPoint"
+      type="url"
+      :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.END_POINT.LABEL')"
+      :placeholder="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.END_POINT.PLACEHOLDER')"
+      :message="formErrors.endPoint"
+      :message-type="formErrors.endPoint ? 'error' : 'info'"
+    />
+
+    <Input
+      v-model="state.timeOnPage"
+      type="number"
+      :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.TIME_ON_PAGE.LABEL')"
+      :placeholder="
+        t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.TIME_ON_PAGE.PLACEHOLDER')
+      "
+      :message="formErrors.timeOnPage"
+      :message-type="formErrors.timeOnPage ? 'error' : 'info'"
+    />
+
+    <fieldset class="flex flex-col gap-2.5">
+      <legend class="mb-2.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.OTHER_PREFERENCES.TITLE') }}
+      </legend>
+
+      <label class="flex items-center gap-2">
+        <input v-model="state.enabled" type="checkbox" />
+        <span class="text-sm font-medium text-n-slate-12">
+          {{ t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.OTHER_PREFERENCES.ENABLED') }}
+        </span>
+      </label>
+
+      <label class="flex items-center gap-2">
+        <input v-model="state.triggerOnlyDuringBusinessHours" type="checkbox" />
+        <span class="text-sm font-medium text-n-slate-12">
+          {{
+            t(
+              'CAMPAIGN.LIVE_CHAT.CREATE.FORM.OTHER_PREFERENCES.TRIGGER_ONLY_BUSINESS_HOURS'
+            )
+          }}
+        </span>
+      </label>
+    </fieldset>
+
+    <div
+      v-if="showActionButtons"
+      class="flex items-center justify-between w-full gap-3"
+    >
+      <Button
+        type="button"
+        variant="faded"
+        color="slate"
+        :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.BUTTONS.CANCEL')"
+        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        @click="handleCancel"
+      />
+      <Button
+        type="submit"
+        :label="
+          t(`CAMPAIGN.LIVE_CHAT.CREATE.FORM.BUTTONS.${mode.toUpperCase()}`)
+        "
+        class="w-full"
+        :is-loading="isCreating"
+        :disabled="isCreating || isSubmitDisabled"
+      />
+    </div>
+  </form>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignDialog.vue

@@ -0,0 +1,49 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { CAMPAIGN_TYPES } from 'shared/constants/campaign.js';
+import { CAMPAIGNS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events.js';
+
+import SMSCampaignForm from 'dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignForm.vue';
+
+const emit = defineEmits(['close']);
+
+const store = useStore();
+const { t } = useI18n();
+
+const addCampaign = async campaignDetails => {
+  try {
+    await store.dispatch('campaigns/create', campaignDetails);
+
+    // tracking this here instead of the store to track the type of campaign
+    useTrack(CAMPAIGNS_EVENTS.CREATE_CAMPAIGN, {
+      type: CAMPAIGN_TYPES.ONE_OFF,
+    });
+
+    useAlert(t('CAMPAIGN.SMS.CREATE.FORM.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    const errorMessage =
+      error?.response?.message ||
+      t('CAMPAIGN.SMS.CREATE.FORM.API.ERROR_MESSAGE');
+    useAlert(errorMessage);
+  }
+};
+
+const handleSubmit = campaignDetails => {
+  addCampaign(campaignDetails);
+};
+
+const handleClose = () => emit('close');
+</script>
+
+<template>
+  <div
+    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6"
+  >
+    <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
+      {{ t(`CAMPAIGN.SMS.CREATE.TITLE`) }}
+    </h3>
+    <SMSCampaignForm @submit="handleSubmit" @cancel="handleClose" />
+  </div>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignForm.vue

@@ -0,0 +1,189 @@
+<script setup>
+import { reactive, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required, minLength } from '@vuelidate/validators';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import TagMultiSelectComboBox from 'dashboard/components-next/combobox/TagMultiSelectComboBox.vue';
+
+const emit = defineEmits(['submit', 'cancel']);
+
+const { t } = useI18n();
+
+const formState = {
+  uiFlags: useMapGetter('campaigns/getUIFlags'),
+  labels: useMapGetter('labels/getLabels'),
+  inboxes: useMapGetter('inboxes/getSMSInboxes'),
+};
+
+const initialState = {
+  title: '',
+  message: '',
+  inboxId: null,
+  scheduledAt: null,
+  selectedAudience: [],
+};
+
+const state = reactive({ ...initialState });
+
+const rules = {
+  title: { required, minLength: minLength(1) },
+  message: { required, minLength: minLength(1) },
+  inboxId: { required },
+  scheduledAt: { required },
+  selectedAudience: { required },
+};
+
+const v$ = useVuelidate(rules, state);
+
+const isCreating = computed(() => formState.uiFlags.value.isCreating);
+
+const currentDateTime = computed(() => {
+  // Added to disable the scheduled at field from being set to the current time
+  const now = new Date();
+  const localTime = new Date(now.getTime() - now.getTimezoneOffset() * 60000);
+  return localTime.toISOString().slice(0, 16);
+});
+
+const mapToOptions = (items, valueKey, labelKey) =>
+  items?.map(item => ({
+    value: item[valueKey],
+    label: item[labelKey],
+  })) ?? [];
+
+const audienceList = computed(() =>
+  mapToOptions(formState.labels.value, 'id', 'title')
+);
+
+const inboxOptions = computed(() =>
+  mapToOptions(formState.inboxes.value, 'id', 'name')
+);
+
+const getErrorMessage = (field, errorKey) => {
+  const baseKey = 'CAMPAIGN.SMS.CREATE.FORM';
+  return v$.value[field].$error ? t(`${baseKey}.${errorKey}.ERROR`) : '';
+};
+
+const formErrors = computed(() => ({
+  title: getErrorMessage('title', 'TITLE'),
+  message: getErrorMessage('message', 'MESSAGE'),
+  inbox: getErrorMessage('inboxId', 'INBOX'),
+  scheduledAt: getErrorMessage('scheduledAt', 'SCHEDULED_AT'),
+  audience: getErrorMessage('selectedAudience', 'AUDIENCE'),
+}));
+
+const isSubmitDisabled = computed(() => v$.value.$invalid);
+
+const formatToUTCString = localDateTime =>
+  localDateTime ? new Date(localDateTime).toISOString() : null;
+
+const resetState = () => {
+  Object.assign(state, initialState);
+};
+
+const handleCancel = () => emit('cancel');
+
+const prepareCampaignDetails = () => ({
+  title: state.title,
+  message: state.message,
+  inbox_id: state.inboxId,
+  scheduled_at: formatToUTCString(state.scheduledAt),
+  audience: state.selectedAudience?.map(id => ({
+    id,
+    type: 'Label',
+  })),
+});
+
+const handleSubmit = async () => {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid) return;
+
+  emit('submit', prepareCampaignDetails());
+  resetState();
+  handleCancel();
+};
+</script>
+
+<template>
+  <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
+    <Input
+      v-model="state.title"
+      :label="t('CAMPAIGN.SMS.CREATE.FORM.TITLE.LABEL')"
+      :placeholder="t('CAMPAIGN.SMS.CREATE.FORM.TITLE.PLACEHOLDER')"
+      :message="formErrors.title"
+      :message-type="formErrors.title ? 'error' : 'info'"
+    />
+
+    <TextArea
+      v-model="state.message"
+      :label="t('CAMPAIGN.SMS.CREATE.FORM.MESSAGE.LABEL')"
+      :placeholder="t('CAMPAIGN.SMS.CREATE.FORM.MESSAGE.PLACEHOLDER')"
+      show-character-count
+      :message="formErrors.message"
+      :message-type="formErrors.message ? 'error' : 'info'"
+    />
+
+    <div class="flex flex-col gap-1">
+      <label for="inbox" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.SMS.CREATE.FORM.INBOX.LABEL') }}
+      </label>
+      <ComboBox
+        id="inbox"
+        v-model="state.inboxId"
+        :options="inboxOptions"
+        :has-error="!!formErrors.inbox"
+        :placeholder="t('CAMPAIGN.SMS.CREATE.FORM.INBOX.PLACEHOLDER')"
+        :message="formErrors.inbox"
+        class="[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:dark:outline-n-weak [&>div>button:not(.focused)]:hover:!outline-n-slate-6"
+      />
+    </div>
+
+    <div class="flex flex-col gap-1">
+      <label for="audience" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.SMS.CREATE.FORM.AUDIENCE.LABEL') }}
+      </label>
+      <TagMultiSelectComboBox
+        v-model="state.selectedAudience"
+        :options="audienceList"
+        :label="t('CAMPAIGN.SMS.CREATE.FORM.AUDIENCE.LABEL')"
+        :placeholder="t('CAMPAIGN.SMS.CREATE.FORM.AUDIENCE.PLACEHOLDER')"
+        :has-error="!!formErrors.audience"
+        :message="formErrors.audience"
+        class="[&>div>button]:bg-n-alpha-black2"
+      />
+    </div>
+
+    <Input
+      v-model="state.scheduledAt"
+      :label="t('CAMPAIGN.SMS.CREATE.FORM.SCHEDULED_AT.LABEL')"
+      type="datetime-local"
+      :min="currentDateTime"
+      :placeholder="t('CAMPAIGN.SMS.CREATE.FORM.SCHEDULED_AT.PLACEHOLDER')"
+      :message="formErrors.scheduledAt"
+      :message-type="formErrors.scheduledAt ? 'error' : 'info'"
+    />
+
+    <div class="flex items-center justify-between w-full gap-3">
+      <Button
+        variant="faded"
+        color="slate"
+        type="button"
+        :label="t('CAMPAIGN.SMS.CREATE.FORM.BUTTONS.CANCEL')"
+        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        @click="handleCancel"
+      />
+      <Button
+        :label="t('CAMPAIGN.SMS.CREATE.FORM.BUTTONS.CREATE')"
+        class="w-full"
+        type="submit"
+        :is-loading="isCreating"
+        :disabled="isCreating || isSubmitDisabled"
+      />
+    </div>
+  </form>
+</template>

app/javascript/dashboard/components-next/CardLayout.vue

@@ -1,5 +1,17 @@
 <script setup>
+defineProps({
+  layout: {
+    type: String,
+    default: 'col',
+  },
+  selectable: {
+    type: Boolean,
+    default: false,
+  },
+});
+
 const emit = defineEmits(['click']);
+
 const handleClick = () => {
   emit('click');
 };
@@ -7,10 +19,19 @@ const handleClick = () => {
 
 <template>
   <div
-    class="relative flex flex-col w-full gap-3 px-6 py-5 group/cardLayout rounded-2xl bg-slate-25 dark:bg-slate-800/50"
-    @click="handleClick"
+    class="flex flex-col w-full shadow outline-1 outline outline-n-container group/cardLayout rounded-2xl bg-n-solid-2"
   >
-    <slot name="header" />
-    <slot name="footer" />
+    <div
+      class="flex w-full gap-3 py-5"
+      :class="[
+        layout === 'col' ? 'flex-col' : 'flex-row justify-between items-center',
+        selectable ? 'px-10 py-6' : 'px-6',
+      ]"
+      @click="handleClick"
+    >
+      <slot />
+    </div>
+
+    <slot name="after" />
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactLabels/ContactLabels.vue

@@ -0,0 +1,136 @@
+<script setup>
+import { computed, watch, onMounted, ref } from 'vue';
+import { useRoute } from 'vue-router';
+import { useMapGetter, useStore } from 'dashboard/composables/store';
+
+import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
+import AddLabel from 'dashboard/components-next/Label/AddLabel.vue';
+
+const props = defineProps({
+  contactId: {
+    type: [String, Number],
+    default: null,
+  },
+});
+
+const store = useStore();
+const route = useRoute();
+
+const showDropdown = ref(false);
+
+// Store the currently hovered label's ID
+// Using JS state management instead of CSS :hover / group hover
+// This will solve the flickering issue when hovering over the last label item
+const hoveredLabel = ref(null);
+
+const allLabels = useMapGetter('labels/getLabels');
+const contactLabels = useMapGetter('contactLabels/getContactLabels');
+
+const savedLabels = computed(() => {
+  const availableContactLabels = contactLabels.value(props.contactId);
+  return allLabels.value.filter(({ title }) =>
+    availableContactLabels.includes(title)
+  );
+});
+
+const labelMenuItems = computed(() => {
+  return allLabels.value
+    ?.map(label => ({
+      label: label.title,
+      value: label.id,
+      thumbnail: { name: label.title, color: label.color },
+      isSelected: savedLabels.value.some(
+        savedLabel => savedLabel.id === label.id
+      ),
+      action: 'contactLabel',
+    }))
+    .toSorted((a, b) => Number(a.isSelected) - Number(b.isSelected));
+});
+
+const fetchLabels = async contactId => {
+  if (!contactId) {
+    return;
+  }
+  store.dispatch('contactLabels/get', contactId);
+};
+
+const handleLabelAction = async ({ value }) => {
+  try {
+    // Get current label titles
+    const currentLabels = savedLabels.value.map(label => label.title);
+
+    // Find the label title for the ID (value)
+    const selectedLabel = allLabels.value.find(label => label.id === value);
+    if (!selectedLabel) return;
+
+    let updatedLabels;
+
+    // If label is already selected, remove it (toggle behavior)
+    if (currentLabels.includes(selectedLabel.title)) {
+      updatedLabels = currentLabels.filter(
+        labelTitle => labelTitle !== selectedLabel.title
+      );
+    } else {
+      // Add the new label
+      updatedLabels = [...currentLabels, selectedLabel.title];
+    }
+
+    await store.dispatch('contactLabels/update', {
+      contactId: props.contactId,
+      labels: updatedLabels,
+    });
+
+    showDropdown.value = false;
+  } catch (error) {
+    // error
+  }
+};
+
+const handleRemoveLabel = labelId => {
+  return handleLabelAction({ value: labelId });
+};
+
+watch(
+  () => props.contactId,
+  (newVal, oldVal) => {
+    if (newVal !== oldVal) {
+      fetchLabels(newVal);
+    }
+  }
+);
+onMounted(() => {
+  if (route.params.contactId) {
+    fetchLabels(route.params.contactId);
+  }
+});
+
+const handleMouseLeave = () => {
+  // Reset hover state when mouse leaves the container
+  // This ensures all labels return to their default state
+  hoveredLabel.value = null;
+};
+
+const handleLabelHover = labelId => {
+  // Added this to prevent flickering on when showing remove button on hover
+  // If the label item is at end of the line, it will show the remove button
+  // when hovering over the last label item
+  hoveredLabel.value = labelId;
+};
+</script>
+
+<template>
+  <div class="flex flex-wrap items-center gap-2" @mouseleave="handleMouseLeave">
+    <LabelItem
+      v-for="label in savedLabels"
+      :key="label.id"
+      :label="label"
+      :is-hovered="hoveredLabel === label.id"
+      @remove="handleRemoveLabel"
+      @hover="handleLabelHover(label.id)"
+    />
+    <AddLabel
+      :label-menu-items="labelMenuItems"
+      @update-label="handleLabelAction"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -0,0 +1,183 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import Flag from 'dashboard/components-next/flag/Flag.vue';
+import countries from 'shared/constants/countries';
+
+const props = defineProps({
+  id: { type: Number, required: true },
+  name: { type: String, default: '' },
+  email: { type: String, default: '' },
+  additionalAttributes: { type: Object, default: () => ({}) },
+  phoneNumber: { type: String, default: '' },
+  thumbnail: { type: String, default: '' },
+  isExpanded: { type: Boolean, default: false },
+  isUpdating: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['toggle', 'updateContact', 'showContact']);
+
+const { t } = useI18n();
+
+const contactsFormRef = ref(null);
+
+const getInitialContactData = () => ({
+  id: props.id,
+  name: props.name,
+  email: props.email,
+  phoneNumber: props.phoneNumber,
+  additionalAttributes: props.additionalAttributes,
+});
+
+const contactData = ref(getInitialContactData());
+
+const isFormInvalid = computed(() => contactsFormRef.value?.isFormInvalid);
+
+const countriesMap = computed(() => {
+  return countries.reduce((acc, country) => {
+    acc[country.code] = country;
+    acc[country.id] = country;
+    return acc;
+  }, {});
+});
+
+const countryDetails = computed(() => {
+  const attributes = props.additionalAttributes || {};
+  const { country, countryCode, city } = attributes;
+
+  if (!country && !countryCode) return null;
+
+  const activeCountry =
+    countriesMap.value[country] || countriesMap.value[countryCode];
+
+  if (!activeCountry) return null;
+
+  return {
+    countryCode: activeCountry.id,
+    city: city ? `${city},` : null,
+    name: activeCountry.name,
+  };
+});
+
+const formattedLocation = computed(() => {
+  if (!countryDetails.value) return '';
+
+  return [countryDetails.value.city, countryDetails.value.name]
+    .filter(Boolean)
+    .join(' ');
+});
+
+const handleFormUpdate = updatedData => {
+  Object.assign(contactData.value, updatedData);
+};
+
+const handleUpdateContact = () => {
+  emit('updateContact', contactData.value);
+};
+
+const onClickExpand = () => {
+  emit('toggle');
+  contactData.value = getInitialContactData();
+};
+
+const onClickViewDetails = () => emit('showContact', props.id);
+</script>
+
+<template>
+  <CardLayout :key="id" layout="row">
+    <div class="flex items-center justify-start flex-1 gap-4">
+      <Avatar :name="name" :src="thumbnail" :size="48" rounded-full />
+      <div class="flex flex-col gap-0.5 flex-1">
+        <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
+          <span class="text-base font-medium truncate text-n-slate-12">
+            {{ name }}
+          </span>
+          <span class="inline-flex items-center gap-1">
+            <span
+              v-if="additionalAttributes?.companyName"
+              class="i-ph-building-light size-4 text-n-slate-10 mb-0.5"
+            />
+            <span
+              v-if="additionalAttributes?.companyName"
+              class="text-sm truncate text-n-slate-11"
+            >
+              {{ additionalAttributes.companyName }}
+            </span>
+          </span>
+        </div>
+        <div class="flex flex-wrap items-center justify-start gap-x-3 gap-y-1">
+          <div v-if="email" class="truncate max-w-72" :title="email">
+            <span class="text-sm text-n-slate-11">
+              {{ email }}
+            </span>
+          </div>
+          <div v-if="email" class="w-px h-3 truncate bg-n-slate-6" />
+          <span v-if="phoneNumber" class="text-sm truncate text-n-slate-11">
+            {{ phoneNumber }}
+          </span>
+          <div v-if="phoneNumber" class="w-px h-3 truncate bg-n-slate-6" />
+          <span
+            v-if="countryDetails"
+            class="inline-flex items-center gap-2 text-sm truncate text-n-slate-11"
+          >
+            <Flag :country="countryDetails.countryCode" class="size-3.5" />
+            {{ formattedLocation }}
+          </span>
+          <div v-if="countryDetails" class="w-px h-3 truncate bg-n-slate-6" />
+          <Button
+            :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
+            variant="link"
+            size="xs"
+            @click="onClickViewDetails"
+          />
+        </div>
+      </div>
+    </div>
+
+    <Button
+      icon="i-lucide-chevron-down"
+      variant="ghost"
+      color="slate"
+      size="xs"
+      :class="{ 'rotate-180': isExpanded }"
+      @click="onClickExpand"
+    />
+
+    <template #after>
+      <transition
+        enter-active-class="overflow-hidden transition-all duration-300 ease-out"
+        leave-active-class="overflow-hidden transition-all duration-300 ease-in"
+        enter-from-class="overflow-hidden opacity-0 max-h-0"
+        enter-to-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-from-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-to-class="overflow-hidden opacity-0 max-h-0"
+      >
+        <div v-show="isExpanded" class="w-full">
+          <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
+            <ContactsForm
+              ref="contactsFormRef"
+              :contact-data="contactData"
+              @update="handleFormUpdate"
+            />
+            <div>
+              <Button
+                :label="
+                  t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.UPDATE_BUTTON')
+                "
+                size="sm"
+                :is-loading="isUpdating"
+                :disabled="isUpdating || isFormInvalid"
+                @click="handleUpdateContact"
+              />
+            </div>
+          </div>
+        </div>
+      </transition>
+    </template>
+  </CardLayout>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/story/ContactsCard.story.vue

@@ -0,0 +1,67 @@
+<script setup>
+import { ref } from 'vue';
+
+import ContactsCard from '../ContactsCard.vue';
+import contacts from './fixtures';
+
+const expandedCardId = ref(null);
+
+const toggleExpanded = id => {
+  expandedCardId.value = expandedCardId.value === id ? null : id;
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Contacts/ContactsCard"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Default with expandable function">
+      <div class="flex flex-col p-4">
+        <ContactsCard
+          v-bind="contacts[0]"
+          :is-expanded="expandedCardId === contacts[0].id"
+          @toggle="toggleExpanded(contacts[0].id)"
+          @update-contact="() => {}"
+          @show-contact="() => {}"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="With Company Name and without phone number">
+      <div class="flex flex-col p-4">
+        <ContactsCard
+          v-bind="{ ...contacts[1], phoneNumber: '' }"
+          :is-expanded="false"
+          @toggle="() => {}"
+          @update-contact="() => {}"
+          @show-contact="() => {}"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Expanded State">
+      <div class="flex flex-col p-4">
+        <ContactsCard
+          v-bind="contacts[2]"
+          is-expanded
+          @toggle="() => {}"
+          @update-contact="() => {}"
+          @show-contact="() => {}"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Without Email and Phone">
+      <div class="flex flex-col p-4">
+        <ContactsCard
+          v-bind="{ ...contacts[3], email: '', phoneNumber: '' }"
+          :is-expanded="false"
+          @toggle="() => {}"
+          @update-contact="() => {}"
+          @show-contact="() => {}"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/story/fixtures.js

@@ -0,0 +1,149 @@
+export default [
+  {
+    additionalAttributes: {
+      socialProfiles: {},
+    },
+    availabilityStatus: null,
+    email: 'johndoe@chatwoot.com',
+    id: 370,
+    name: 'John Doe',
+    phoneNumber: '+918634322418',
+    identifier: null,
+    thumbnail: 'https://api.dicebear.com/9.x/thumbs/svg?seed=Felix',
+    customAttributes: {},
+    lastActivityAt: 1731608270,
+    createdAt: 1731586271,
+  },
+  {
+    additionalAttributes: {
+      city: 'kerala',
+      country: 'India',
+      description: 'Curious about the web. ',
+      companyName: 'Chatwoot',
+      countryCode: '',
+      socialProfiles: {
+        github: 'abozler',
+        twitter: 'ozler',
+        facebook: 'abozler',
+        linkedin: 'abozler',
+        instagram: 'ozler',
+      },
+    },
+    availabilityStatus: null,
+    email: 'ozler@chatwoot.com',
+    id: 29,
+    name: 'Abraham Ozlers',
+    phoneNumber: '+246232222222',
+    identifier: null,
+    thumbnail: 'https://api.dicebear.com/9.x/thumbs/svg?seed=Upload',
+    customAttributes: {
+      dateContact: '2024-02-01T00:00:00.000Z',
+      linkContact: 'https://staging.chatwoot.com/app/accounts/3/contacts-new',
+      listContact: 'Not spam',
+      numberContact: '12',
+    },
+    lastActivityAt: 1712127410,
+    createdAt: 1712127389,
+  },
+  {
+    additionalAttributes: {
+      city: 'Kerala',
+      country: 'India',
+      description:
+        "I'm Candice developer focusing on building things for the web 🌍. Currently, I’m working as a Product Developer here at @chatwootapp ⚡️🔥",
+      companyName: 'Chatwoot',
+      countryCode: 'IN',
+      socialProfiles: {
+        github: 'cmathersonj',
+        twitter: 'cmather',
+        facebook: 'cmathersonj',
+        linkedin: 'cmathersonj',
+        instagram: 'cmathersonjs',
+      },
+    },
+    availabilityStatus: null,
+    email: 'cmathersonj@va.test',
+    id: 22,
+    name: 'Candice Matherson',
+    phoneNumber: '+917474774742',
+    identifier: null,
+    thumbnail: 'https://api.dicebear.com/9.x/thumbs/svg?seed=Emery',
+    customAttributes: {
+      dateContact: '2024-11-12T03:23:06.963Z',
+      linkContact: 'https://sd.sd',
+      textContact: 'hey',
+      numberContact: '12',
+      checkboxContact: true,
+    },
+    lastActivityAt: 1712123233,
+    createdAt: 1712123233,
+  },
+  {
+    additionalAttributes: {
+      city: '',
+      country: '',
+      description: '',
+      companyName: '',
+      countryCode: '',
+      socialProfiles: {
+        github: '',
+        twitter: '',
+        facebook: '',
+        linkedin: '',
+        instagram: '',
+      },
+    },
+    availabilityStatus: null,
+    email: 'ofolkardi@taobao.test',
+    id: 21,
+    name: 'Ophelia Folkard',
+    phoneNumber: '',
+    identifier: null,
+    thumbnail:
+      'https://sivin-tunnel.chatwoot.dev/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBPZz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--08dcac8eb72ef12b2cad92d58dddd04cd8a5f513/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lJYW5CbkJqb0dSVlE2RTNKbGMybDZaVjkwYjE5bWFXeHNXd2RwQWZvdyIsImV4cCI6bnVsbCwicHVyIjoidmFyaWF0aW9uIn19--df796c2af3c0153e55236c2f3cf3a199ac2cb6f7/32.jpg',
+    customAttributes: {},
+    lastActivityAt: 1712123233,
+    createdAt: 1712123233,
+  },
+  {
+    additionalAttributes: {
+      socialProfiles: {},
+    },
+    availabilityStatus: null,
+    email: 'wcasteloth@exblog.jp',
+    id: 20,
+    name: 'Willy Castelot',
+    phoneNumber: '+919384',
+    identifier: null,
+    thumbnail: 'https://api.dicebear.com/9.x/thumbs/svg?seed=Jade',
+    customAttributes: {},
+    lastActivityAt: 1712123233,
+    createdAt: 1712123233,
+  },
+  {
+    additionalAttributes: {
+      city: '',
+      country: '',
+      description: '',
+      companyName: '',
+      countryCode: '',
+      socialProfiles: {
+        github: '',
+        twitter: '',
+        facebook: '',
+        linkedin: '',
+        instagram: '',
+      },
+    },
+    availabilityStatus: null,
+    email: 'ederingtong@printfriendly.test',
+    id: 19,
+    name: 'Elisabeth Derington',
+    phoneNumber: '',
+    identifier: null,
+    thumbnail: 'https://api.dicebear.com/9.x/avataaars/svg?seed=Jade',
+    customAttributes: {},
+    lastActivityAt: 1712123232,
+    createdAt: 1712123232,
+  },
+];

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -0,0 +1,115 @@
+<script setup>
+import { computed, useSlots } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRoute } from 'vue-router';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
+import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
+
+const props = defineProps({
+  selectedContact: {
+    type: Object,
+    default: () => ({}),
+  },
+  isUpdating: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['goToContactsList', 'toggleBlock']);
+
+const { t } = useI18n();
+const slots = useSlots();
+const route = useRoute();
+
+const contactId = computed(() => route.params.contactId);
+
+const selectedContactName = computed(() => {
+  return props.selectedContact?.name;
+});
+
+const breadcrumbItems = computed(() => {
+  const items = [
+    {
+      label: t('CONTACTS_LAYOUT.HEADER.BREADCRUMB.CONTACTS'),
+      link: '#',
+    },
+  ];
+  if (props.selectedContact) {
+    items.push({
+      label: selectedContactName.value,
+    });
+  }
+  return items;
+});
+
+const isContactBlocked = computed(() => {
+  return props.selectedContact?.blocked;
+});
+
+const handleBreadcrumbClick = () => {
+  emit('goToContactsList');
+};
+
+const toggleBlock = () => {
+  emit('toggleBlock', isContactBlocked.value);
+};
+</script>
+
+<template>
+  <section
+    class="flex w-full h-full overflow-hidden justify-evenly bg-n-background"
+  >
+    <div
+      class="flex flex-col w-full h-full transition-all duration-300 ltr:2xl:ml-56 rtl:2xl:mr-56"
+    >
+      <header class="sticky top-0 z-10 px-6 3xl:px-0">
+        <div class="w-full mx-auto max-w-[40.625rem]">
+          <div class="flex items-center justify-between w-full h-20 gap-2">
+            <Breadcrumb
+              :items="breadcrumbItems"
+              @click="handleBreadcrumbClick"
+            />
+            <div class="flex items-center gap-2">
+              <Button
+                :label="
+                  !isContactBlocked
+                    ? $t('CONTACTS_LAYOUT.HEADER.BLOCK_CONTACT')
+                    : $t('CONTACTS_LAYOUT.HEADER.UNBLOCK_CONTACT')
+                "
+                size="sm"
+                slate
+                :is-loading="isUpdating"
+                :disabled="isUpdating"
+                @click="toggleBlock"
+              />
+              <ComposeConversation :contact-id="contactId">
+                <template #trigger="{ toggle }">
+                  <Button
+                    :label="$t('CONTACTS_LAYOUT.HEADER.SEND_MESSAGE')"
+                    size="sm"
+                    @click="toggle"
+                  />
+                </template>
+              </ComposeConversation>
+            </div>
+          </div>
+        </div>
+      </header>
+      <main class="flex-1 px-6 overflow-y-auto 3xl:px-px">
+        <div class="w-full py-4 mx-auto max-w-[40.625rem]">
+          <slot name="default" />
+        </div>
+      </main>
+    </div>
+
+    <div
+      v-if="slots.sidebar"
+      class="overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
+    >
+      <slot name="sidebar" />
+    </div>
+  </section>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue

@@ -0,0 +1,58 @@
+<script setup>
+import { ref } from 'vue';
+import { useStore } from 'dashboard/composables/store';
+import { useRoute } from 'vue-router';
+import { useI18n } from 'vue-i18n';
+import { useAlert } from 'dashboard/composables';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
+const props = defineProps({
+  selectedContact: {
+    type: Object,
+    default: null,
+  },
+});
+
+const emit = defineEmits(['goToContactsList']);
+
+const { t } = useI18n();
+const store = useStore();
+const route = useRoute();
+
+const dialogRef = ref(null);
+
+const deleteContact = async id => {
+  if (!id) return;
+
+  try {
+    await store.dispatch('contacts/delete', id);
+    useAlert(t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    useAlert(t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.API.ERROR_MESSAGE'));
+  }
+};
+
+const handleDialogConfirm = async () => {
+  emit('goToContactsList');
+  await deleteContact(route.params.contactId || props.selectedContact.id);
+  dialogRef.value?.close();
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    type="alert"
+    :title="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.TITLE')"
+    :description="
+      t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION', {
+        contactName: props.selectedContact.name,
+      })
+    "
+    :confirm-button-label="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.CONFIRM')"
+    @confirm="handleDialogConfirm"
+  />
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactExportDialog.vue

@@ -0,0 +1,66 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useRoute } from 'vue-router';
+import { useI18n } from 'vue-i18n';
+import filterQueryGenerator from 'dashboard/helper/filterQueryGenerator';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
+const emit = defineEmits(['export']);
+
+const { t } = useI18n();
+const route = useRoute();
+
+const dialogRef = ref(null);
+
+const segments = useMapGetter('customViews/getContactCustomViews');
+const appliedFilters = useMapGetter('contacts/getAppliedContactFilters');
+const uiFlags = useMapGetter('contacts/getUIFlags');
+const isExportingContact = computed(() => uiFlags.value.isExporting);
+
+const activeSegmentId = computed(() => route.params.segmentId);
+const activeSegment = computed(() =>
+  activeSegmentId.value
+    ? segments.value.find(view => view.id === Number(activeSegmentId.value))
+    : undefined
+);
+
+const exportContacts = async () => {
+  let query = { payload: [] };
+
+  if (activeSegmentId.value && activeSegment.value) {
+    query = activeSegment.value.query;
+  } else if (Object.keys(appliedFilters.value).length > 0) {
+    query = filterQueryGenerator(appliedFilters.value);
+  }
+
+  emit('export', {
+    ...query,
+    label: route.params.label || '',
+  });
+};
+
+const handleDialogConfirm = async () => {
+  await exportContacts();
+  dialogRef.value?.close();
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    :title="t('CONTACTS_LAYOUT.HEADER.ACTIONS.EXPORT_CONTACT.TITLE')"
+    :description="
+      t('CONTACTS_LAYOUT.HEADER.ACTIONS.EXPORT_CONTACT.DESCRIPTION')
+    "
+    :confirm-button-label="
+      t('CONTACTS_LAYOUT.HEADER.ACTIONS.EXPORT_CONTACT.CONFIRM')
+    "
+    :is-loading="isExportingContact"
+    :disable-confirm-button="isExportingContact"
+    @confirm="handleDialogConfirm"
+  />
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactImportDialog.vue

@@ -0,0 +1,134 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const emit = defineEmits(['import']);
+const { t } = useI18n();
+
+const uiFlags = useMapGetter('contacts/getUIFlags');
+const isImportingContact = computed(() => uiFlags.value.isImporting);
+
+const dialogRef = ref(null);
+const fileInput = ref(null);
+
+const hasSelectedFile = ref(null);
+const selectedFileName = ref('');
+
+const csvUrl = '/downloads/import-contacts-sample.csv';
+
+const handleFileClick = () => fileInput.value?.click();
+
+const processFileName = fileName => {
+  const lastDotIndex = fileName.lastIndexOf('.');
+  const extension = fileName.slice(lastDotIndex);
+  const baseName = fileName.slice(0, lastDotIndex);
+
+  return baseName.length > 20
+    ? `${baseName.slice(0, 20)}...${extension}`
+    : fileName;
+};
+
+const handleFileChange = () => {
+  const file = fileInput.value?.files[0];
+  hasSelectedFile.value = file;
+  selectedFileName.value = file ? processFileName(file.name) : '';
+};
+
+const handleRemoveFile = () => {
+  hasSelectedFile.value = null;
+  if (fileInput.value) {
+    fileInput.value.value = null;
+  }
+  selectedFileName.value = '';
+};
+
+const uploadFile = async () => {
+  if (!hasSelectedFile.value) return;
+  emit('import', hasSelectedFile.value);
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    :title="t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.TITLE')"
+    :confirm-button-label="
+      t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.IMPORT')
+    "
+    :is-loading="isImportingContact"
+    :disable-confirm-button="isImportingContact"
+    @confirm="uploadFile"
+  >
+    <template #description>
+      <p class="mb-0 text-sm text-n-slate-11">
+        {{ t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.DESCRIPTION') }}
+        <a
+          :href="csvUrl"
+          target="_blank"
+          rel="noopener noreferrer"
+          download="import-contacts-sample.csv"
+          class="text-n-blue-text"
+        >
+          {{
+            t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.DOWNLOAD_LABEL')
+          }}
+        </a>
+      </p>
+    </template>
+
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center gap-2">
+        <label class="text-sm text-n-slate-12 whitespace-nowrap">
+          {{ t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.LABEL') }}
+        </label>
+        <div class="flex items-center justify-between w-full gap-2">
+          <span v-if="hasSelectedFile" class="text-sm text-n-slate-12">
+            {{ selectedFileName }}
+          </span>
+          <Button
+            v-if="!hasSelectedFile"
+            :label="
+              t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.CHOOSE_FILE')
+            "
+            icon="i-lucide-upload"
+            color="slate"
+            variant="ghost"
+            size="sm"
+            class="!w-fit"
+            @click="handleFileClick"
+          />
+          <div v-else class="flex items-center gap-1">
+            <Button
+              :label="t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.CHANGE')"
+              color="slate"
+              variant="ghost"
+              size="sm"
+              @click="handleFileClick"
+            />
+            <div class="w-px h-3 bg-n-strong" />
+            <Button
+              icon="i-lucide-trash"
+              color="slate"
+              variant="ghost"
+              size="sm"
+              @click="handleRemoveFile"
+            />
+          </div>
+        </div>
+      </div>
+    </div>
+    <input
+      ref="fileInput"
+      type="file"
+      accept="text/csv"
+      class="hidden"
+      @change="handleFileChange"
+    />
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactMergeForm.vue

@@ -0,0 +1,113 @@
+<script setup>
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import { useI18n } from 'vue-i18n';
+
+defineProps({
+  selectedContact: {
+    type: Object,
+    required: true,
+  },
+  primaryContactId: {
+    type: [Number, null],
+    default: null,
+  },
+  primaryContactList: {
+    type: Array,
+    default: () => [],
+  },
+  isSearching: {
+    type: Boolean,
+    default: false,
+  },
+  hasError: {
+    type: Boolean,
+    default: false,
+  },
+  errorMessage: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['update:primaryContactId', 'search']);
+
+const { t } = useI18n();
+</script>
+
+<template>
+  <div class="flex flex-col">
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center justify-between h-5 gap-2">
+        <label class="text-sm text-n-slate-12">
+          {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PRIMARY') }}
+        </label>
+        <span
+          class="flex items-center justify-center w-24 h-5 text-xs rounded-md text-n-teal-11 bg-n-alpha-2"
+        >
+          {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PRIMARY_HELP_LABEL') }}
+        </span>
+      </div>
+      <ComboBox
+        id="inbox"
+        use-api-results
+        :model-value="primaryContactId"
+        :options="primaryContactList"
+        :empty-state="
+          isSearching
+            ? t('CONTACTS_LAYOUT.SIDEBAR.MERGE.IS_SEARCHING')
+            : t('CONTACTS_LAYOUT.SIDEBAR.MERGE.EMPTY_STATE')
+        "
+        :search-placeholder="
+          t('CONTACTS_LAYOUT.SIDEBAR.MERGE.SEARCH_PLACEHOLDER')
+        "
+        :placeholder="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PLACEHOLDER')"
+        :has-error="hasError"
+        :message="errorMessage"
+        class="[&>div>button]:bg-n-alpha-black2"
+        @update:model-value="value => emit('update:primaryContactId', value)"
+        @search="query => emit('search', query)"
+      />
+    </div>
+    <div class="relative flex justify-center gap-2 top-4">
+      <div v-for="i in 3" :key="i" class="relative w-4 h-8">
+        <div
+          class="absolute w-0 h-0 border-l-[4px] border-r-[4px] border-b-[6px] border-l-transparent border-r-transparent border-n-strong ltr:translate-x-[4px] rtl:-translate-x-[4px] -translate-y-[4px]"
+        />
+        <div
+          class="absolute w-[1px] h-full bg-n-strong left-1/2 transform -translate-x-1/2"
+        />
+      </div>
+    </div>
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center justify-between h-5 gap-2">
+        <label class="text-sm text-n-slate-12">
+          {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PARENT') }}
+        </label>
+        <span
+          class="flex items-center justify-center w-24 h-5 text-xs rounded-md text-n-ruby-11 bg-n-alpha-2"
+        >
+          {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PARENT_HELP_LABEL') }}
+        </span>
+      </div>
+      <div
+        class="border border-n-strong h-[60px] gap-2 flex items-center rounded-xl p-3"
+      >
+        <Avatar
+          :name="selectedContact.name || ''"
+          :src="selectedContact.thumbnail || ''"
+          :size="32"
+          rounded-full
+        />
+        <div class="flex flex-col w-full min-w-0 gap-1">
+          <span class="text-sm leading-4 truncate text-n-slate-11">
+            {{ selectedContact.name }}
+          </span>
+          <span class="text-sm leading-4 truncate text-n-slate-11">
+            {{ selectedContact.email }}
+          </span>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue

@@ -0,0 +1,315 @@
+<script setup>
+import { computed, reactive, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { required, email } from '@vuelidate/validators';
+import { useVuelidate } from '@vuelidate/core';
+import { splitName } from '@chatwoot/utils';
+import countries from 'shared/constants/countries.js';
+import Input from 'dashboard/components-next/input/Input.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import PhoneNumberInput from 'dashboard/components-next/phonenumberinput/PhoneNumberInput.vue';
+
+const props = defineProps({
+  contactData: {
+    type: Object,
+    default: null,
+  },
+  isDetailsView: {
+    type: Boolean,
+    default: false,
+  },
+  isNewContact: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['update']);
+
+const { t } = useI18n();
+
+const FORM_CONFIG = {
+  FIRST_NAME: { field: 'firstName' },
+  LAST_NAME: { field: 'lastName' },
+  EMAIL_ADDRESS: { field: 'email' },
+  PHONE_NUMBER: { field: 'phoneNumber' },
+  CITY: { field: 'additionalAttributes.city' },
+  COUNTRY: { field: 'additionalAttributes.countryCode' },
+  BIO: { field: 'additionalAttributes.description' },
+  COMPANY_NAME: { field: 'additionalAttributes.companyName' },
+};
+
+const SOCIAL_CONFIG = {
+  LINKEDIN: 'i-ri-linkedin-box-fill',
+  FACEBOOK: 'i-ri-facebook-circle-fill',
+  INSTAGRAM: 'i-ri-instagram-line',
+  TWITTER: 'i-ri-twitter-x-fill',
+  GITHUB: 'i-ri-github-fill',
+};
+
+const defaultState = {
+  id: 0,
+  name: '',
+  email: '',
+  firstName: '',
+  lastName: '',
+  phoneNumber: '',
+  additionalAttributes: {
+    description: '',
+    companyName: '',
+    countryCode: '',
+    country: '',
+    city: '',
+    socialProfiles: {
+      facebook: '',
+      github: '',
+      instagram: '',
+      linkedin: '',
+      twitter: '',
+    },
+  },
+};
+
+const state = reactive({ ...defaultState });
+
+const validationRules = {
+  firstName: { required },
+  email: { email },
+};
+
+const v$ = useVuelidate(validationRules, state);
+
+const isFormInvalid = computed(() => v$.value.$invalid);
+
+const prepareStateBasedOnProps = () => {
+  if (props.isNewContact) {
+    return; // Added to prevent state update for new contact form
+  }
+
+  const {
+    id,
+    name = '',
+    email: emailAddress,
+    phoneNumber,
+    additionalAttributes = {},
+  } = props.contactData || {};
+  const { firstName, lastName } = splitName(name || '');
+  const {
+    description = '',
+    companyName = '',
+    countryCode = '',
+    country = '',
+    city = '',
+    socialProfiles = {},
+  } = additionalAttributes || {};
+
+  Object.assign(state, {
+    id,
+    name,
+    firstName,
+    lastName,
+    email: emailAddress,
+    phoneNumber,
+    additionalAttributes: {
+      description,
+      companyName,
+      countryCode,
+      country,
+      city,
+      socialProfiles,
+    },
+  });
+};
+
+const countryOptions = computed(() =>
+  countries.map(({ name, id }) => ({ label: name, value: id }))
+);
+
+const editDetailsForm = computed(() =>
+  Object.keys(FORM_CONFIG).map(key => ({
+    key,
+    placeholder: t(
+      `CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.FORM.${key}.PLACEHOLDER`
+    ),
+  }))
+);
+
+const socialProfilesForm = computed(() =>
+  Object.entries(SOCIAL_CONFIG).map(([key, icon]) => ({
+    key,
+    placeholder: t(`CONTACTS_LAYOUT.CARD.SOCIAL_MEDIA.FORM.${key}.PLACEHOLDER`),
+    icon,
+  }))
+);
+
+const isValidationField = key => {
+  const field = FORM_CONFIG[key]?.field;
+  return ['firstName', 'email'].includes(field);
+};
+
+const getValidationKey = key => {
+  return FORM_CONFIG[key]?.field;
+};
+
+// Creates a computed property for two-way form field binding
+const getFormBinding = key => {
+  const field = FORM_CONFIG[key]?.field;
+  if (!field) return null;
+
+  return computed({
+    get: () => {
+      // Handle firstName/lastName fields
+      if (field === 'firstName' || field === 'lastName') {
+        return state[field]?.toString() || '';
+      }
+
+      // Handle nested vs non-nested fields
+      const [base, nested] = field.split('.');
+      // Example: 'email' → state.email
+      // Example: 'additionalAttributes.city' → state.additionalAttributes.city
+      return (nested ? state[base][nested] : state[base])?.toString() || '';
+    },
+
+    set: async value => {
+      // Handle name fields specially to maintain the combined 'name' field
+      if (field === 'firstName' || field === 'lastName') {
+        state[field] = value;
+        // Example: firstName="John", lastName="Doe" → name="John Doe"
+        state.name = `${state.firstName} ${state.lastName}`.trim();
+      } else {
+        // Handle nested vs non-nested fields
+        const [base, nested] = field.split('.');
+        if (nested) {
+          // Example: additionalAttributes.city = "New York"
+          state[base][nested] = value;
+        } else {
+          // Example: email = "test@example.com"
+          state[base] = value;
+        }
+      }
+
+      const isFormValid = await v$.value.$validate();
+      if (isFormValid) {
+        const { firstName, lastName, ...stateWithoutNames } = state;
+        emit('update', stateWithoutNames);
+      }
+    },
+  });
+};
+
+const getMessageType = key => {
+  return isValidationField(key) && v$.value[getValidationKey(key)]?.$error
+    ? 'error'
+    : 'info';
+};
+
+const handleCountrySelection = value => {
+  const selectedCountry = countries.find(option => option.id === value);
+  state.additionalAttributes.country = selectedCountry?.name || '';
+  emit('update', state);
+};
+
+const resetValidation = () => {
+  v$.value.$reset();
+};
+
+const resetForm = () => {
+  Object.assign(state, defaultState);
+};
+
+watch(() => props.contactData, prepareStateBasedOnProps, {
+  immediate: true,
+  deep: true,
+});
+
+// Expose state to parent component for avatar upload
+defineExpose({
+  state,
+  resetValidation,
+  isFormInvalid,
+  resetForm,
+});
+</script>
+
+<template>
+  <div class="flex flex-col gap-6">
+    <div class="flex flex-col items-start gap-2">
+      <span class="py-1 text-sm font-medium text-n-slate-12">
+        {{ t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.TITLE') }}
+      </span>
+      <div class="grid w-full grid-cols-1 gap-4 sm:grid-cols-2">
+        <template v-for="item in editDetailsForm" :key="item.key">
+          <ComboBox
+            v-if="item.key === 'COUNTRY'"
+            v-model="state.additionalAttributes.countryCode"
+            :options="countryOptions"
+            :placeholder="item.placeholder"
+            class="[&>div>button]:h-8"
+            :class="{
+              '[&>div>button]:bg-n-alpha-black2 [&>div>button]:!outline-transparent':
+                !isDetailsView,
+              '[&>div>button]:!outline-n-weak [&>div>button]:hover:!outline-n-strong [&>div>button]:!bg-n-alpha-black2':
+                isDetailsView,
+            }"
+            @update:model-value="handleCountrySelection"
+          />
+          <PhoneNumberInput
+            v-else-if="item.key === 'PHONE_NUMBER'"
+            v-model="getFormBinding(item.key).value"
+            :placeholder="item.placeholder"
+            :show-border="isDetailsView"
+          />
+          <Input
+            v-else
+            v-model="getFormBinding(item.key).value"
+            :placeholder="item.placeholder"
+            :message-type="getMessageType(item.key)"
+            :custom-input-class="`h-8 !pt-1 !pb-1 ${
+              !isDetailsView ? '[&:not(.error,.focus)]:!border-transparent' : ''
+            }`"
+            class="w-full"
+            @input="
+              isValidationField(item.key) &&
+                v$[getValidationKey(item.key)].$touch()
+            "
+            @blur="
+              isValidationField(item.key) &&
+                v$[getValidationKey(item.key)].$touch()
+            "
+          />
+        </template>
+      </div>
+    </div>
+    <div class="flex flex-col items-start gap-2">
+      <span class="py-1 text-sm font-medium text-n-slate-12">
+        {{ t('CONTACTS_LAYOUT.CARD.SOCIAL_MEDIA.TITLE') }}
+      </span>
+      <div class="flex flex-wrap gap-2">
+        <div
+          v-for="item in socialProfilesForm"
+          :key="item.key"
+          class="flex items-center h-8 gap-2 px-2 rounded-lg"
+          :class="{
+            'bg-n-alpha-2 dark:bg-n-solid-2': isDetailsView,
+            'bg-n-alpha-2 dark:bg-n-solid-3': !isDetailsView,
+          }"
+        >
+          <Icon
+            :icon="item.icon"
+            class="flex-shrink-0 text-n-slate-11 size-4"
+          />
+          <input
+            v-model="
+              state.additionalAttributes.socialProfiles[item.key.toLowerCase()]
+            "
+            class="w-auto min-w-[100px] text-sm bg-transparent reset-base text-n-slate-12 dark:text-n-slate-12 placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10"
+            :placeholder="item.placeholder"
+            :size="item.placeholder.length"
+            @input="emit('update', state)"
+          />
+        </div>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/CreateNewContactDialog.vue

@@ -0,0 +1,69 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue';
+
+const emit = defineEmits(['create']);
+
+const { t } = useI18n();
+
+const dialogRef = ref(null);
+const contactsFormRef = ref(null);
+const contact = ref(null);
+
+const uiFlags = useMapGetter('contacts/getUIFlags');
+const isCreatingContact = computed(() => uiFlags.value.isCreating);
+
+const createNewContact = contactItem => {
+  contact.value = contactItem;
+};
+
+const handleDialogConfirm = async () => {
+  if (!contact.value) return;
+  emit('create', contact.value);
+};
+
+const onSuccess = () => {
+  contactsFormRef.value?.resetForm();
+  dialogRef.value.close();
+};
+
+const closeDialog = () => {
+  dialogRef.value.close();
+};
+
+defineExpose({ dialogRef, contactsFormRef, onSuccess });
+</script>
+
+<template>
+  <Dialog ref="dialogRef" width="3xl" @confirm="handleDialogConfirm">
+    <ContactsForm
+      ref="contactsFormRef"
+      is-new-contact
+      @update="createNewContact"
+    />
+    <template #footer>
+      <div class="flex items-center justify-between w-full gap-3">
+        <Button
+          :label="t('DIALOG.BUTTONS.CANCEL')"
+          variant="link"
+          class="h-10 hover:!no-underline hover:text-n-brand"
+          @click="closeDialog"
+        />
+        <Button
+          :label="
+            t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.SAVE_CONTACT')
+          "
+          color="blue"
+          :disabled="contactsFormRef?.isFormInvalid"
+          :is-loading="isCreatingContact"
+          @click="handleDialogConfirm"
+        />
+      </div>
+    </template>
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/CreateSegmentDialog.vue

@@ -0,0 +1,71 @@
+<script setup>
+import { ref, reactive, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+
+const emit = defineEmits(['create']);
+
+const FILTER_TYPE_CONTACT = 1;
+
+const { t } = useI18n();
+
+const uiFlags = useMapGetter('customViews/getUIFlags');
+const isCreating = computed(() => uiFlags.value.isCreating);
+
+const dialogRef = ref(null);
+
+const state = reactive({
+  name: '',
+});
+
+const validationRules = {
+  name: { required },
+};
+
+const v$ = useVuelidate(validationRules, state);
+
+const handleDialogConfirm = async () => {
+  const isNameValid = await v$.value.$validate();
+  if (!isNameValid) return;
+  emit('create', {
+    name: state.name,
+    filter_type: FILTER_TYPE_CONTACT,
+  });
+  state.name = '';
+  v$.value.$reset();
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    :title="t('CONTACTS_LAYOUT.HEADER.ACTIONS.FILTERS.CREATE_SEGMENT.TITLE')"
+    :confirm-button-label="
+      t('CONTACTS_LAYOUT.HEADER.ACTIONS.FILTERS.CREATE_SEGMENT.CONFIRM')
+    "
+    :is-loading="isCreating"
+    :disable-confirm-button="isCreating"
+    @confirm="handleDialogConfirm"
+  >
+    <Input
+      v-model="state.name"
+      :label="t('CONTACTS_LAYOUT.HEADER.ACTIONS.FILTERS.CREATE_SEGMENT.LABEL')"
+      :placeholder="
+        t('CONTACTS_LAYOUT.HEADER.ACTIONS.FILTERS.CREATE_SEGMENT.PLACEHOLDER')
+      "
+      :message="
+        v$.name.$error
+          ? t('CONTACTS_LAYOUT.HEADER.ACTIONS.FILTERS.CREATE_SEGMENT.ERROR')
+          : ''
+      "
+      :message-type="v$.name.$error ? 'error' : 'info'"
+    />
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/DeleteSegmentDialog.vue

@@ -0,0 +1,43 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
+const emit = defineEmits(['delete']);
+
+const FILTER_TYPE_CONTACT = 'contact';
+
+const { t } = useI18n();
+
+const uiFlags = useMapGetter('customViews/getUIFlags');
+const isDeleting = computed(() => uiFlags.value.isDeleting);
+
+const dialogRef = ref(null);
+
+const handleDialogConfirm = async () => {
+  emit('delete', {
+    filterType: FILTER_TYPE_CONTACT,
+  });
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    type="alert"
+    :title="t('CONTACTS_LAYOUT.HEADER.ACTIONS.FILTERS.DELETE_SEGMENT.TITLE')"
+    :description="
+      t('CONTACTS_LAYOUT.HEADER.ACTIONS.FILTERS.DELETE_SEGMENT.DESCRIPTION')
+    "
+    :confirm-button-label="
+      t('CONTACTS_LAYOUT.HEADER.ACTIONS.FILTERS.DELETE_SEGMENT.CONFIRM')
+    "
+    :is-loading="isDeleting"
+    :disable-confirm-button="isDeleting"
+    @confirm="handleDialogConfirm"
+  />
+</template>