test update for mintlify app

add Open API v3 developer docs
2025-05-08 13:25:22 +07:00 · 2025-05-08 12:47:22 +07:00
836 changed files with 8195 additions and 51823 deletions
@@ -73,15 +73,15 @@ jobs:
              libvips

      - run:
-          name: Install RVM and Ruby 3.4.4
+          name: Install RVM and Ruby 3.3.3
          command: |
            sudo apt-get install -y gpg
            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
            \curl -sSL https://get.rvm.io | bash -s stable
            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
            source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
-            rvm use 3.4.4 --default
+            rvm install "3.3.3"
+            rvm use 3.3.3 --default
            gem install bundler -v 2.5.16

      - run:
@@ -4,15 +4,5 @@ FROM ghcr.io/chatwoot/chatwoot_codespace:latest

 # Do the set up required for chatwoot app
 WORKDIR /workspace
-
-# Copy dependency files first for better caching
-COPY package.json pnpm-lock.yaml ./
-COPY Gemfile Gemfile.lock ./
-
-# Install dependencies (will be cached if files don't change)
-RUN pnpm install --frozen-lockfile && \
-    gem install bundler && \
-    bundle install --jobs=$(nproc)
-
-# Copy source code after dependencies are installed
 COPY . /workspace
+RUN yarn && gem install bundler && bundle install
@@ -1,16 +1,12 @@
-ARG VARIANT="ubuntu-22.04"
+
+ARG VARIANT

 FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}

-ENV DEBIAN_FRONTEND=noninteractive
-
 ARG NODE_VERSION
 ARG RUBY_VERSION
 ARG USER_UID
 ARG USER_GID
-ARG PNPM_VERSION="10.2.0"
-ENV PNPM_VERSION ${PNPM_VERSION}
-ENV RUBY_CONFIGURE_OPTS=--disable-install-doc

 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
@@ -19,80 +15,61 @@ RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
        && chmod -R $USER_UID:$USER_GID /home/vscode; \
    fi

-RUN NODE_MAJOR=$(echo $NODE_VERSION | cut -d. -f1) \
-    && curl -fsSL https://deb.nodesource.com/setup_${NODE_MAJOR}.x | bash - \
-    && apt-get update \
-    && apt-get -y install --no-install-recommends \
-        build-essential \
-        libssl-dev \
-        zlib1g-dev \
-        gnupg \
-        tar \
-        tzdata \
-        postgresql-client \
-        libpq-dev \
-        git \
-        imagemagick \
-        libyaml-dev \
-        curl \
-        ca-certificates \
-        tmux \
-        nodejs \
-    && apt-get clean \
-    && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
+RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
+  && apt-get -y install --no-install-recommends \
+    build-essential \
+    libssl-dev \
+    zlib1g-dev \
+    gnupg2 \
+    tar \
+    tzdata \
+    postgresql-client \
+    libpq-dev \
+    yarn \
+    git \
+    imagemagick \
+    tmux \
+    zsh \
+    git-flow \
+    npm \
+    libyaml-dev

-# Install rbenv and ruby for root user first
-RUN git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv \
+# Install rbenv and ruby
+RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
    &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
    &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
 ENV PATH "/root/.rbenv/bin/:/root/.rbenv/shims/:$PATH"
-RUN git clone --depth 1 https://github.com/rbenv/ruby-build.git && \
+RUN git clone https://github.com/rbenv/ruby-build.git && \
    PREFIX=/usr/local ./ruby-build/install.sh

 RUN rbenv install $RUBY_VERSION && \
    rbenv global $RUBY_VERSION && \
    rbenv versions

-# Set up rbenv for vscode user
-RUN su - vscode -c "git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv" \
-    && su - vscode -c "echo 'export PATH=\"\$HOME/.rbenv/bin:\$PATH\"' >> ~/.bashrc" \
-    && su - vscode -c "echo 'eval \"\$(rbenv init -)\"' >> ~/.bashrc" \
-    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv install $RUBY_VERSION" \
-    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv global $RUBY_VERSION"
-
-# Install overmind and gh in single layer
+# Install overmind
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
  && gunzip overmind.gz \
-  && mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind \
-  && curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
-  && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
-  && apt-get update \
-  && apt-get install -y --no-install-recommends gh \
-  && apt-get clean \
-  && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
+  && sudo mv overmind /usr/local/bin \
+  && chmod +x /usr/local/bin/overmind
+
+
+# Install gh
+RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | sudo dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
+   && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | sudo tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
+   && sudo apt update \
+   && sudo apt install gh


 # Do the set up required for chatwoot app
 WORKDIR /workspace
-RUN chown vscode:vscode /workspace
+COPY . /workspace

-# set up node js and pnpm in single layer
-RUN npm install -g pnpm@${PNPM_VERSION} \
-    && npm cache clean --force
+# set up ruby
+COPY Gemfile Gemfile.lock ./
+RUN gem install bundler && bundle install

-# Switch to vscode user
-USER vscode
-ENV PATH="/home/vscode/.rbenv/bin:/home/vscode/.rbenv/shims:$PATH"
-
-# Copy dependency files first for better caching
-COPY --chown=vscode:vscode Gemfile Gemfile.lock package.json pnpm-lock.yaml ./
-
-# Install dependencies as vscode user
-RUN eval "$(rbenv init -)" \
-    && gem install bundler -N \
-    && bundle install --jobs=$(nproc) \
-    && pnpm install --frozen-lockfile
-
-# Copy source code after dependencies are installed
-COPY --chown=vscode:vscode . /workspace
+# set up node js
+RUN npm install n -g && \
+    n $NODE_VERSION
+RUN npm install --global yarn
+RUN yarn
@@ -23,15 +23,15 @@
  // 5432 postgres
  // 6379 redis
  // 1025,8025 mailhog
-  "forwardPorts": [8025, 3000, 3036],
+  "forwardPorts": [8025, 3000, 3035],

-  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && pnpm install",
+  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && yarn",
  "portsAttributes": {
    "3000": {
      "label": "Rails Server"
    },
-    "3036": {
-      "label": "Vite Dev Server"
+    "3035": {
+      "label": "Webpack Dev Server"
    },
    "8025": {
      "label": "Mailhog UI"
@@ -1,18 +0,0 @@
-# Docker Compose file for building the base image in GitHub Actions
-# Usage: docker-compose -f .devcontainer/docker-compose.base.yml build base
-
-version: '3'
-
-services:
-  base:
-    build:
-      context: ..
-      dockerfile: .devcontainer/Dockerfile.base
-      args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
-        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
-    image: ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -5,6 +5,19 @@
 version: '3'

 services:
+  base:
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: 'ubuntu-22.04'
+        NODE_VERSION: '23.7.0'
+        RUBY_VERSION: '3.3.3'
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: '1000'
+        USER_GID: '1000'
+    image: base:latest
+
  app:
    build:
      context: ..
@@ -12,7 +25,7 @@ services:
      args:
        VARIANT: 'ubuntu-22.04'
        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
        USER_GID: '1000'
@@ -2,7 +2,12 @@ cp .env.example .env
 sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
 sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
 sed -i -e '/SMTP_ADDRESS/ s/=.*/=localhost/' .env
-sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.app.github.dev/" .env
+sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.githubpreview.dev/" .env
+sed -i -e "/WEBPACKER_DEV_SERVER_PUBLIC/ s/=.*/=https:\/\/$CODESPACE_NAME-3035.githubpreview.dev/" .env
+# uncomment the webpacker env variable
+sed -i -e '/WEBPACKER_DEV_SERVER_PUBLIC/s/^# //' .env
+# fix the error with webpacker
+echo 'export NODE_OPTIONS=--openssl-legacy-provider' >> ~/.zshrc

 # codespaces make the ports public
-gh codespace ports visibility 3000:public 3036:public 8025:public -c $CODESPACE_NAME
+gh codespace ports visibility 3000:public 3035:public 8025:public -c $CODESPACE_NAME
@@ -2,7 +2,7 @@
 # https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables

 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols.
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex

@@ -216,8 +216,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true
-# Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
-# RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10

 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
@@ -259,3 +257,4 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
+
@@ -19,5 +19,6 @@ jobs:

    - name: Build the Codespace Base Image
      run: |
-        docker compose -f .devcontainer/docker-compose.base.yml build base
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
        docker push ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -71,6 +71,9 @@ test/cypress/videos/*
 /config/master.key
 /config/*.enc

+#ignore files under .vscode directory
+.vscode
+.cursor

 # yalc for local testing
 .yalc
@@ -89,8 +92,5 @@ yarn-debug.log*
 # https://vitejs.dev/guide/env-and-mode.html#env-files
 *.local

-
-# TextEditors & AI Agents config files
-.vscode
-.claude/settings.local.json
-.cursor
+# Claude.ai config file
+CLAUDE.md
@@ -1,10 +1,7 @@
-plugins:
+require:
  - rubocop-performance
  - rubocop-rails
  - rubocop-rspec
-  - rubocop-factory_bot
-
-require:
  - ./rubocop/use_from_email.rb
  - ./rubocop/custom_cop_location.rb

@@ -16,61 +13,44 @@ Metrics/ClassLength:
  Exclude:
    - 'app/models/message.rb'
    - 'app/models/conversation.rb'
-
 Metrics/MethodLength:
  Max: 19
-  Exclude:
-    - 'enterprise/lib/captain/agent.rb'
-
 RSpec/ExampleLength:
  Max: 25
-
 Style/Documentation:
  Enabled: false
-
 Style/ExponentialNotation:
  Enabled: false
-
 Style/FrozenStringLiteralComment:
  Enabled: false
-
 Style/SymbolArray:
  Enabled: false
-
 Style/OpenStructUse:
  Enabled: false
-
 Style/OptionalBooleanParameter:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
    - 'app/dispatchers/dispatcher.rb'
-
 Style/GlobalVars:
  Exclude:
    - 'config/initializers/01_redis.rb'
    - 'config/initializers/rack_attack.rb'
    - 'lib/redis/alfred.rb'
    - 'lib/global_config.rb'
-
 Style/ClassVars:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
-
 Lint/MissingSuper:
  Exclude:
    - 'app/drops/base_drop.rb'
-
 Lint/SymbolConversion:
  Enabled: false
-
 Lint/EmptyBlock:
  Exclude:
    - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
-
 Lint/OrAssignmentToConstant:
  Exclude:
    - 'lib/redis/config.rb'
-
 Metrics/BlockLength:
  Max: 30
  Exclude:
@@ -78,16 +58,10 @@ Metrics/BlockLength:
    - '**/routes.rb'
    - 'config/environments/*'
    - db/schema.rb
-
 Metrics/ModuleLength:
  Exclude:
    - lib/seeders/message_seeder.rb
    - spec/support/slack_stubs.rb
-
-Rails/HelperInstanceVariable:
-  Exclude:
-    - enterprise/app/helpers/captain/chat_helper.rb
-
 Rails/ApplicationController:
  Exclude:
    - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -97,101 +71,74 @@ Rails/ApplicationController:
    - 'app/controllers/platform_controller.rb'
    - 'app/controllers/public_controller.rb'
    - 'app/controllers/survey/responses_controller.rb'
-
 Rails/FindEach:
  Enabled: true
  Include:
    - 'app/**/*.rb'
-
 Rails/CompactBlank:
  Enabled: false
-
 Rails/EnvironmentVariableAccess:
  Enabled: false
-
 Rails/TimeZoneAssignment:
  Enabled: false
-
 Rails/RedundantPresenceValidationOnBelongsTo:
  Enabled: false
-
-Rails/InverseOf:
-  Exclude:
-    - enterprise/app/models/captain/assistant.rb
-
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - app/models/canned_response.rb
-    - app/models/telegram_bot.rb
-    - enterprise/app/models/captain_inbox.rb
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
-
 Style/ClassAndModuleChildren:
  EnforcedStyle: compact
  Exclude:
    - 'config/application.rb'
    - 'config/initializers/monkey_patches/*'
-
 Style/MapToHash:
  Enabled: false
-
 Style/HashSyntax:
  Enabled: true
  EnforcedStyle: no_mixed_keys
  EnforcedShorthandSyntax: never
-
 RSpec/NestedGroups:
  Enabled: true
  Max: 4
-
 RSpec/MessageSpies:
  Enabled: false
-
 RSpec/StubbedMock:
  Enabled: false
-
+RSpec/FactoryBot/SyntaxMethods:
+  Enabled: false
 Naming/VariableNumber:
  Enabled: false
-
 Naming/MemoizedInstanceVariableName:
  Exclude:
    - 'app/models/message.rb'
-
 Style/GuardClause:
  Exclude:
    - 'app/builders/account_builder.rb'
    - 'app/models/attachment.rb'
    - 'app/models/message.rb'
-
 Metrics/AbcSize:
  Max: 26
  Exclude:
    - 'app/controllers/concerns/auth_helper.rb'
-
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
    - 'app/models/integrations/hook.rb'
    - 'app/models/canned_response.rb'
    - 'app/models/telegram_bot.rb'
-
 Rails/RenderInline:
  Exclude:
    - 'app/controllers/swagger_controller.rb'
-
 Rails/ThreeStateBooleanColumn:
  Exclude:
    - 'db/migrate/20230503101201_create_sla_policies.rb'
-
 RSpec/IndexedLet:
  Enabled: false
-
 RSpec/NamedSubject:
  Enabled: false

 # we should bring this down
 RSpec/MultipleExpectations:
  Max: 7
-
 RSpec/MultipleMemoizedHelpers:
  Max: 14

@@ -219,121 +166,3 @@ AllCops:
    - 'tmp/**/*'
    - 'storage/**/*'
    - 'db/migrate/20230426130150_init_schema.rb'
-
-FactoryBot/SyntaxMethods:
-  Enabled: false
-
-# Disable new rules causing errors
-Layout/LeadingCommentSpace:
-  Enabled: false
-
-Style/ReturnNilInPredicateMethodDefinition:
-  Enabled: false
-
-Style/RedundantParentheses:
-  Enabled: false
-
-Performance/StringIdentifierArgument:
-  Enabled: false
-
-Layout/EmptyLinesAroundExceptionHandlingKeywords:
-  Enabled: false
-
-Lint/LiteralAsCondition:
-  Enabled: false
-
-Style/RedundantReturn:
-  Enabled: false
-
-Layout/SpaceAroundOperators:
-  Enabled: false
-
-Rails/EnvLocal:
-  Enabled: false
-
-Rails/WhereRange:
-  Enabled: false
-
-Lint/UselessConstantScoping:
-  Enabled: false
-
-Style/MultipleComparison:
-  Enabled: false
-
-Bundler/OrderedGems:
-  Enabled: false
-
-RSpec/ExampleWording:
-  Enabled: false
-
-RSpec/ReceiveMessages:
-  Enabled: false
-
-FactoryBot/AssociationStyle:
-  Enabled: false
-
-Rails/EnumSyntax:
-  Enabled: false
-
-Lint/RedundantTypeConversion:
-  Enabled: false
-
-# Additional rules to disable
-Rails/RedundantActiveRecordAllMethod:
-  Enabled: false
-
-Layout/TrailingEmptyLines:
-  Enabled: false
-
-Style/SafeNavigationChainLength:
-  Enabled: false
-
-Lint/SafeNavigationConsistency:
-  Enabled: false
-
-Lint/CopDirectiveSyntax:
-  Enabled: false
-
-# Final set of rules to disable
-FactoryBot/ExcessiveCreateList:
-  Enabled: false
-
-RSpec/MissingExpectationTargetMethod:
-  Enabled: false
-
-Performance/InefficientHashSearch:
-  Enabled: false
-
-Style/RedundantSelfAssignmentBranch:
-  Enabled: false
-
-Style/YAMLFileRead:
-  Enabled: false
-
-Layout/ExtraSpacing:
-  Enabled: false
-
-Style/RedundantFilterChain:
-  Enabled: false
-
-Performance/MapMethodChain:
-  Enabled: false
-
-Rails/RootPathnameMethods:
-  Enabled: false
-
-Style/SuperArguments:
-  Enabled: false
-
-# Final remaining rules to disable
-Rails/Delegate:
-  Enabled: false
-
-Style/CaseLikeIf:
-  Enabled: false
-
-FactoryBot/RedundantFactoryOption:
-  Enabled: false
-
-FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
@@ -1 +1 @@
-3.4.4
+3.3.3
@@ -1 +0,0 @@
-../../AGENTS.md
@@ -1,58 +0,0 @@
-# Chatwoot Development Guidelines
-
-## Build / Test / Lint
-
- **Setup**: `bundle install && pnpm install`
- **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
- **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
- **Lint Ruby**: `bundle exec rubocop -a`
- **Test JS**: `pnpm test` or `pnpm test:watch`
- **Test Ruby**: `bundle exec rspec spec/path/to/file_spec.rb`
- **Single Test**: `bundle exec rspec spec/path/to/file_spec.rb:LINE_NUMBER`
- **Run Project**: `overmind start -f Procfile.dev`
-
-## Code Style
-
- **Ruby**: Follow RuboCop rules (150 character max line length)
- **Vue/JS**: Use ESLint (Airbnb base + Vue 3 recommended)
- **Vue Components**: Use PascalCase
- **Events**: Use camelCase
- **I18n**: No bare strings in templates; use i18n
- **Error Handling**: Use custom exceptions (`lib/custom_exceptions/`)
- **Models**: Validate presence/uniqueness, add proper indexes
- **Type Safety**: Use PropTypes in Vue, strong params in Rails
- **Naming**: Use clear, descriptive names with consistent casing
- **Vue API**: Always use Composition API with `<script setup>` at the top
-
-## Styling
-
- **Tailwind Only**:  
-  - Do not write custom CSS  
-  - Do not use scoped CSS  
-  - Do not use inline styles  
-  - Always use Tailwind utility classes  
- **Colors**: Refer to `tailwind.config.js` for color definitions
-
-## General Guidelines
-
- MVP focus: Least code change, happy-path only
- No unnecessary defensive programming
- Break down complex tasks into small, testable units
- Iterate after confirmation
- Avoid writing specs unless explicitly asked
- Remove dead/unreachable/unused code
- Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
- Don't reference Claude in commit messages
-
-## Project-Specific
-
- **Translations**:
-  - Only update `en.yml` and `en.json`
-  - Other languages are handled by the community
-  - Backend i18n → `en.yml`, Frontend i18n → `en.json`
- **Frontend**:
-  - Use `components-next/` for message bubbles (the rest is being deprecated)
-
-## Ruby Best Practices
-
- Use compact `module/class` definitions; avoid nested styles
@@ -1 +0,0 @@
-AGENTS.md
@@ -1,10 +1,10 @@
 source 'https://rubygems.org'

-ruby '3.4.4'
+ruby '3.3.3'

 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false

@@ -33,8 +33,6 @@ gem 'liquid'
 gem 'commonmarker'
 # Validate Data against JSON Schema
 gem 'json_schemer'
-# used in swagger build
-gem 'json_refs'
 # Rack middleware for blocking & throttling abusive requests
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
@@ -198,6 +196,9 @@ group :development do
  gem 'scss_lint', require: false
  gem 'web-console', '>= 4.2.1'

+  # used in swagger build
+  gem 'json_refs'
+
  # When we want to squash migrations
  gem 'squasher'

@@ -236,7 +237,6 @@ group :development, :test do
  gem 'rubocop-performance', require: false
  gem 'rubocop-rails', require: false
  gem 'rubocop-rspec', require: false
-  gem 'rubocop-factory_bot', require: false
  gem 'seed_dump'
  gem 'shoulda-matchers'
  gem 'simplecov', '0.17.1', require: false
@@ -25,89 +25,76 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
-      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      nokogiri (>= 1.8.5)
-      racc
-      rack (>= 2.2.4)
-      rack-session (>= 1.0.1)
+      rails-dom-testing (~> 2.0)
+    actionpack (7.0.8.7)
+      actionview (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      rack (~> 2.0, >= 2.2.4)
      rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.0, >= 1.2.0)
+    actiontext (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.0.8.7)
+      activesupport (= 7.0.8.7)
      builder (~> 3.1)
-      erubi (~> 1.11)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
+      erubi (~> 1.4)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.1, >= 1.2.0)
    active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      timeout (>= 0.4.0)
-    activerecord-import (2.1.0)
+    activemodel (7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord (7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord-import (1.4.1)
      activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      marcel (~> 1.0)
-    activesupport (7.1.5.1)
-      base64
-      benchmark (>= 0.3)
-      bigdecimal
+      mini_mime (>= 1.1.0)
+    activesupport (7.0.8.7)
      concurrent-ruby (~> 1.0, >= 1.0.2)
-      connection_pool (>= 2.2.5)
-      drb
      i18n (>= 1.6, < 2)
-      logger (>= 1.4.2)
      minitest (>= 5.1)
-      mutex_m
-      securerandom (>= 0.3)
      tzinfo (~> 2.0)
-    acts-as-taggable-on (12.0.0)
-      activerecord (>= 7.1, < 8.1)
-      zeitwerk (>= 2.4, < 3.0)
+    acts-as-taggable-on (9.0.1)
+      activerecord (>= 6.0, < 7.1)
    addressable (2.8.7)
      public_suffix (>= 2.0.2, < 7.0)
    administrate (0.20.1)
@@ -129,7 +116,7 @@ GEM
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
      rake (>= 10.4, < 14.0)
-    ast (2.4.3)
+    ast (2.4.2)
    attr_extras (7.1.0)
    audited (5.4.1)
      activerecord (>= 5.0, < 7.7)
@@ -155,15 +142,14 @@ GEM
      statsd-ruby (~> 1.1)
    base64 (0.2.0)
    bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    bigdecimal (3.1.8)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
    brakeman (5.4.1)
    browser (5.3.1)
    builder (3.3.0)
-    bullet (8.0.7)
+    bullet (7.0.7)
      activesupport (>= 3.0.0)
      uniform_notifier (~> 1.11)
    bundle-audit (0.1.0)
@@ -175,8 +161,8 @@ GEM
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.3.5)
-    connection_pool (2.5.3)
+    concurrent-ruby (1.3.4)
+    connection_pool (2.4.1)
    crack (1.0.0)
      bigdecimal
      rexml
@@ -190,10 +176,16 @@ GEM
      activerecord (>= 5.a)
      database_cleaner-core (~> 2.0.0)
    database_cleaner-core (2.0.1)
-    date (3.4.1)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
+    datadog-ci (0.8.3)
      msgpack
+    date (3.4.1)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
    debug (1.8.0)
      irb (>= 1.5.0)
      reline (>= 0.3.1)
@@ -204,10 +196,10 @@ GEM
      railties (>= 4.1.0)
      responders
      warden (~> 1.2.3)
-    devise_token_auth (1.2.5)
+    devise_token_auth (1.2.3)
      bcrypt (~> 3.0)
      devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 8.1)
+      rails (>= 4.2.0, < 7.2)
    diff-lcs (1.5.1)
    digest-crc (0.6.5)
      rake (>= 12.0.0, < 14.0.0)
@@ -220,7 +212,6 @@ GEM
      railties (>= 6.1)
    down (5.4.0)
      addressable (~> 2.8)
-    drb (2.2.3)
    dry-cli (1.1.0)
    ecma-re-validator (0.4.0)
      regexp_parser (~> 2.2)
@@ -263,10 +254,7 @@ GEM
    fcm (1.0.8)
      faraday (>= 1.0.0, < 3.0)
      googleauth (~> 1)
-    ffi (1.17.2)
-    ffi (1.17.2-arm64-darwin)
-    ffi (1.17.2-x86_64-darwin)
-    ffi (1.17.2-x86_64-linux-gnu)
+    ffi (1.16.3)
    ffi-compiler (1.0.1)
      ffi (>= 1.0.0)
      rake
@@ -327,13 +315,16 @@ GEM
    google-cloud-translate-v3 (0.10.0)
      gapic-common (>= 0.20.0, < 2.a)
      google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.7)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
    googleapis-common-protos (1.6.0)
      google-protobuf (>= 3.18, < 5.a)
      googleapis-common-protos-types (~> 1.7)
      grpc (~> 1.41)
-    googleapis-common-protos-types (1.20.0)
-      google-protobuf (>= 3.18, < 5.a)
+    googleapis-common-protos-types (1.14.0)
+      google-protobuf (~> 3.18)
    googleauth (1.11.2)
      faraday (>= 1.0, < 3.a)
      google-cloud-env (~> 2.1)
@@ -343,17 +334,17 @@ GEM
      signet (>= 0.16, < 2.a)
    groupdate (6.2.1)
      activesupport (>= 5.2)
-    grpc (1.72.0)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-arm64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-arm64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-linux)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-linux)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
    haikunator (1.1.1)
    hairtrigger (1.0.0)
@@ -379,7 +370,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.14.7)
+    i18n (1.14.6)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -397,7 +388,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.6.3)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -432,13 +423,21 @@ GEM
      faraday-multipart
      json (>= 1.8)
      rexml
-    language_server-protocol (3.17.0.5)
    launchy (2.5.2)
      addressable (~> 2.8)
    letter_opener (1.8.1)
      launchy (>= 2.2, < 3)
+    libdatadog (7.0.0.1.0)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-linux)
+      ffi (~> 1.0)
    line-bot-api (1.28.0)
-    lint_roller (1.1.0)
    liquid (5.4.0)
    listen (3.8.0)
      rb-fsevent (~> 0.10, >= 0.10.3)
@@ -446,7 +445,7 @@ GEM
    llhttp-ffi (0.4.0)
      ffi-compiler (~> 1.0)
      rake (~> 13.0)
-    logger (1.7.0)
+    logger (1.6.0)
    lograge (0.14.0)
      actionpack (>= 4)
      activesupport (>= 4)
@@ -472,10 +471,10 @@ GEM
    mini_magick (4.12.0)
    mini_mime (1.1.5)
    mini_portile2 (2.8.8)
-    minitest (5.25.5)
+    minitest (5.25.4)
    mock_redis (0.36.0)
      ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.7.0)
    multi_json (1.15.0)
    multi_xml (0.6.0)
    multipart-post (2.3.0)
@@ -546,16 +545,14 @@ GEM
    orm_adapter (0.5.0)
    os (1.1.4)
    ostruct (0.6.1)
-    parallel (1.27.0)
-    parser (3.3.8.0)
+    parallel (1.23.0)
+    parser (3.2.2.1)
      ast (~> 2.4.1)
-      racc
    pg (1.5.3)
    pg_search (2.3.6)
      activerecord (>= 5.2)
      activesupport (>= 5.2)
    pgvector (0.1.1)
-    prism (1.4.0)
    procore-sift (1.0.0)
      activerecord (>= 6.1)
    pry (0.14.2)
@@ -570,7 +567,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (2.2.15)
+    rack (2.2.13)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -584,28 +581,23 @@ GEM
      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.7)
      rack
-    rack-session (1.0.2)
-      rack (< 3)
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rackup (1.0.1)
-      rack (< 3)
-      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rails (7.0.8.7)
+      actioncable (= 7.0.8.7)
+      actionmailbox (= 7.0.8.7)
+      actionmailer (= 7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actiontext (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.0.8.7)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -613,14 +605,13 @@ GEM
    rails-html-sanitizer (1.6.1)
      loofah (~> 2.21)
      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      irb
-      rackup (>= 1.0.0)
+    railties (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      method_source
      rake (>= 12.2)
-      thor (~> 1.0, >= 1.2.2)
-      zeitwerk (~> 2.6)
+      thor (~> 1.0)
+      zeitwerk (~> 2.5)
    rainbow (3.1.1)
    rake (13.2.1)
    rb-fsevent (0.11.2)
@@ -632,7 +623,7 @@ GEM
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
-    regexp_parser (2.10.0)
+    regexp_parser (2.8.0)
    reline (0.3.6)
      io-console (~> 0.5)
    representable (3.2.0)
@@ -652,7 +643,7 @@ GEM
    retriable (3.1.2)
    reverse_markdown (2.1.1)
      nokogiri
-    rexml (3.4.1)
+    rexml (3.3.9)
    rspec-core (3.13.0)
      rspec-support (~> 3.13.0)
    rspec-expectations (3.13.2)
@@ -672,36 +663,30 @@ GEM
    rspec-support (3.13.1)
    rspec_junit_formatter (0.6.0)
      rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.75.6)
+    rubocop (1.50.2)
      json (~> 2.3)
-      language_server-protocol (~> 3.17.0.2)
-      lint_roller (~> 1.1.0)
      parallel (~> 1.10)
-      parser (>= 3.3.0.2)
+      parser (>= 3.2.0.0)
      rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 2.9.3, < 3.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+      regexp_parser (>= 1.8, < 3.0)
+      rexml (>= 3.2.5, < 4.0)
+      rubocop-ast (>= 1.28.0, < 2.0)
      ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 4.0)
-    rubocop-ast (1.44.1)
-      parser (>= 3.3.7.2)
-      prism (~> 1.4)
-    rubocop-factory_bot (2.27.1)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
-    rubocop-performance (1.25.0)
-      lint_roller (~> 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.38.0, < 2.0)
-    rubocop-rails (2.32.0)
+      unicode-display_width (>= 2.4.0, < 3.0)
+    rubocop-ast (1.28.1)
+      parser (>= 3.2.1.0)
+    rubocop-capybara (2.18.0)
+      rubocop (~> 1.41)
+    rubocop-performance (1.17.1)
+      rubocop (>= 1.7.0, < 2.0)
+      rubocop-ast (>= 0.4.0)
+    rubocop-rails (2.19.1)
      activesupport (>= 4.2.0)
-      lint_roller (~> 1.1)
      rack (>= 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
-    rubocop-rspec (3.6.0)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
+      rubocop (>= 1.33.0, < 2.0)
+    rubocop-rspec (2.21.0)
+      rubocop (~> 1.33)
+      rubocop-capybara (~> 2.17)
    ruby-openai (7.3.1)
      event_stream_parser (>= 0.3.0, < 2.0.0)
      faraday (>= 1)
@@ -831,10 +816,8 @@ GEM
    unf (0.1.4)
      unf_ext
    unf_ext (0.0.8.2)
-    unicode-display_width (3.1.4)
-      unicode-emoji (~> 4.0, >= 4.0.4)
-    unicode-emoji (4.0.4)
-    uniform_notifier (1.17.0)
+    unicode-display_width (2.4.2)
+    uniform_notifier (1.16.0)
    uri (1.0.3)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
@@ -862,9 +845,7 @@ GEM
      addressable (>= 2.8.0)
      crack (>= 0.3.2)
      hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
-    websocket-driver (0.7.7)
-      base64
+    websocket-driver (0.7.6)
      websocket-extensions (>= 0.1.0)
    websocket-extensions (0.1.5)
    wisper (2.0.0)
@@ -970,7 +951,7 @@ DEPENDENCIES
  rack-cors (= 2.0.0)
  rack-mini-profiler (>= 3.2.0)
  rack-timeout
-  rails (~> 7.1)
+  rails (~> 7.0.8.4)
  redis
  redis-namespace
  responders (>= 3.1.1)
@@ -979,7 +960,6 @@ DEPENDENCIES
  rspec-rails (>= 6.1.5)
  rspec_junit_formatter
  rubocop
-  rubocop-factory_bot
  rubocop-performance
  rubocop-rails
  rubocop-rspec
@@ -1017,7 +997,7 @@ DEPENDENCIES
  working_hours

 RUBY VERSION
-   ruby 3.4.4p34
+   ruby 3.3.3p89

 BUNDLED WITH
   2.5.16
@@ -32,7 +32,14 @@ class AccountBuilder
  end

  def validate_email
-    Account::SignUpEmailValidationService.new(@email).perform
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
+    address = ValidEmail2::Address.new(@email)
+    if address.valid? && !address.disposable?
+      true
+    else
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+    end
  end

  def validate_user
@@ -74,4 +81,21 @@ class AccountBuilder
    @user.confirm if @confirmed
    @user.save!
  end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
 end
@@ -59,13 +59,11 @@ class ContactInboxBuilder
  end

  def create_contact_inbox
-    attrs = {
+    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
      contact_id: @contact.id,
      inbox_id: @inbox.id,
      source_id: @source_id
-    }
-
-    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
+    )
  rescue ActiveRecord::RecordNotUnique
    Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
    update_old_contact_inbox
@@ -152,13 +152,11 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
  end

  def message_already_exists?
-    find_message_by_source_id(@messaging[:message][:mid]).present?
-  end
+    cw_message = conversation.messages.where(
+      source_id: @messaging[:message][:mid]
+    ).first

-  def find_message_by_source_id(source_id)
-    return unless source_id
-
-    @message = Message.find_by(source_id: source_id)
+    cw_message.present?
  end

  def all_unsupported_files?
@@ -68,7 +68,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController

  def article_params
    params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
+      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
      :locale, meta: [:title,
                      :description,
                      { tags: [] }]
@@ -1,6 +1,3 @@
-# TODO : Move this to inboxes controller and deprecate this controller
-# No need to retain this controller as we could handle everything centrally in inboxes controller
-
 class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts::BaseController
  before_action :authorize_request

@@ -12,6 +12,10 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
      Current.account
    ).perform

+    # Only allow conversations from inboxes the user has access to
+    inbox_ids = Current.user.assigned_inboxes.pluck(:id)
+    conversations = conversations.where(inbox_id: inbox_ids)
+
    @conversations = conversations.order(last_activity_at: :desc).limit(20)
  end
 end
@@ -1,6 +1,6 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :fetch_custom_filters, only: [:index]
+  before_action :fetch_custom_filters, except: [:create]
  before_action :fetch_custom_filter, only: [:show, :update, :destroy]
  DEFAULT_FILTER_TYPE = 'conversation'.freeze

@@ -9,8 +9,8 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  def show; end

  def create
-    @custom_filter = Current.account.custom_filters.create!(
-      permitted_payload.merge(user: Current.user)
+    @custom_filter = current_user.custom_filters.create!(
+      permitted_payload.merge(account_id: Current.account.id)
    )
    render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
  end
@@ -27,16 +27,14 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  private

  def fetch_custom_filters
-    @custom_filters = Current.account.custom_filters.where(
-      user: Current.user,
+    @custom_filters = current_user.custom_filters.where(
+      account_id: Current.account.id,
      filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
    )
  end

  def fetch_custom_filter
-    @custom_filter = Current.account.custom_filters.where(
-      user: Current.user
-    ).find(permitted_params[:id])
+    @custom_filter = @custom_filters.find(permitted_params[:id])
  end

  def permitted_payload
@@ -42,9 +42,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def update
-    inbox_params = permitted_params.except(:channel, :csat_config)
-    inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
-    @inbox.update!(inbox_params)
+    @inbox.update!(permitted_params.except(:channel))
    update_inbox_working_hours
    update_channel if channel_update_required?
  end
@@ -123,22 +121,10 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    @inbox.channel.save!
  end

-  def format_csat_config(config)
-    {
-      display_type: config['display_type'] || 'emoji',
-      message: config['message'] || '',
-      survey_rules: {
-        operator: config.dig('survey_rules', 'operator') || 'contains',
-        values: config.dig('survey_rules', 'values') || []
-      }
-    }
-  end
-
  def inbox_attributes
    [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
     :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
-     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
-     { csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
+     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name]
  end

  def permitted_params(channel_attributes = [])
@@ -94,8 +94,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
  end

  def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, :state_id,
-                  label_ids: [])
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
  end

  def fetch_hook
@@ -15,10 +15,6 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
    @result = search('Message')
  end

-  def articles
-    @result = search('Article')
-  end
-
  private

  def search(search_type)
@@ -92,7 +92,7 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting)
+    params.permit(:auto_resolve_after, :auto_resolve_message)
  end

  def check_signup_enabled
@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
    'api/v1/accounts/conversations/messages' => ['create'],
    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze
@@ -21,7 +21,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa

  def sign_up_user
    return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
-    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
+    return redirect_to login_page_url(error: 'business-account-only') unless validate_business_account?

    create_account_for_user
    token = @resource.send(:set_reset_password_token)
@@ -53,11 +53,9 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    ).first
  end

-  def validate_signup_email_is_business_domain?
-    # return true if the user is a business account, false if it is a blocked domain account
-    Account::SignUpEmailValidationService.new(auth_hash['info']['email']).perform
-  rescue CustomExceptions::Account::InvalidEmail
-    false
+  def validate_business_account?
+    # return true if the user is a business account, false if it is a gmail account
+    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
  end

  def create_account_for_user
@@ -1,9 +1,9 @@
 class Platform::Api::V1::UsersController < PlatformController
  # ref: https://stackoverflow.com/a/45190318/939299
  # set resource is called for other actions already in platform controller
-  # we want to add login and token to that chain as well
-  before_action(only: [:login, :token]) { set_resource }
-  before_action(only: [:login, :token]) { validate_platform_app_permissible }
+  # we want to add login to that chain as well
+  before_action(only: [:login]) { set_resource }
+  before_action(only: [:login]) { validate_platform_app_permissible }

  def show; end

@@ -18,8 +18,6 @@ class Platform::Api::V1::UsersController < PlatformController
    render json: { url: @resource.generate_sso_link }
  end

-  def token; end
-
  def update
    @resource.assign_attributes(user_update_params)

@@ -32,17 +32,22 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
  end

  def allowed_configs
-    mapping = {
-      'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
-      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
-      'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
-      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
-      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
-      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
-    }
-
-    @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])
+    @allowed_configs = case @config
+                       when 'facebook'
+                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
+                       when 'shopify'
+                         %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET]
+                       when 'microsoft'
+                         %w[AZURE_APP_ID AZURE_APP_SECRET]
+                       when 'email'
+                         ['MAILER_INBOUND_EMAIL_DOMAIN']
+                       when 'linear'
+                         %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET]
+                       when 'instagram'
+                         %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
+                       else
+                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
+                       end
  end
 end

@@ -24,10 +24,9 @@ class Twilio::CallbackController < ApplicationController
      :Body,
      :ToCountry,
      :FromState,
-      *Array.new(10) { |i| :"MediaUrl#{i}" },
-      *Array.new(10) { |i| :"MediaContentType#{i}" },
-      :MessagingServiceSid,
-      :NumMedia
+      :MediaUrl0,
+      :MediaContentType0,
+      :MessagingServiceSid
    )
  end
 end
@@ -88,10 +88,7 @@ class ConversationFinder

  def find_conversation_by_inbox
    @conversations = current_account.conversations
-
-    return unless params[:inbox_id]
-
-    @conversations = @conversations.where(inbox_id: @inbox_ids)
+    @conversations = @conversations.where(inbox_id: @inbox_ids) unless params[:inbox_id].blank? && @is_admin
  end

  def find_all_conversations
@@ -1,18 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CopilotMessages extends ApiClient {
-  constructor() {
-    super('captain/copilot_threads', { accountScoped: true });
-  }
-
-  get(threadId) {
-    return axios.get(`${this.url}/${threadId}/copilot_messages`);
-  }
-
-  create({ threadId, ...rest }) {
-    return axios.post(`${this.url}/${threadId}/copilot_messages`, rest);
-  }
-}
-
-export default new CopilotMessages();
@@ -1,9 +0,0 @@
-import ApiClient from '../ApiClient';
-
-class CopilotThreads extends ApiClient {
-  constructor() {
-    super('captain/copilot_threads', { accountScoped: true });
-  }
-}
-
-export default new CopilotThreads();
@@ -40,15 +40,6 @@ class SearchAPI extends ApiClient {
      },
    });
  }
-
-  articles({ q, page = 1 }) {
-    return axios.get(`${this.url}/articles`, {
-      params: {
-        q,
-        page: page,
-      },
-    });
-  }
 }

 export default new SearchAPI();
@@ -3,7 +3,7 @@
 }

 .tabs--container--with-border {
-  @apply border-b border-b-n-weak;
+  @apply border-b border-n-weak;
 }

 .tabs--container--compact.tab--chat-type {
@@ -1,65 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
-
-defineProps({
-  selectedContact: {
-    type: Object,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const [showDeleteSection, toggleDeleteSection] = useToggle();
-const confirmDeleteContactDialogRef = ref(null);
-
-const openConfirmDeleteContactDialog = () => {
-  confirmDeleteContactDialogRef.value?.dialogRef.open();
-};
-</script>
-
-<template>
-  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
-    <Button
-      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-      sm
-      link
-      slate
-      class="hover:!no-underline text-n-slate-12"
-      icon="i-lucide-chevron-down"
-      trailing-icon
-      @click="toggleDeleteSection()"
-    />
-
-    <div
-      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
-      :class="
-        showDeleteSection
-          ? 'grid-rows-[1fr] opacity-100 mt-2'
-          : 'grid-rows-[0fr] opacity-0 mt-0'
-      "
-    >
-      <div class="overflow-hidden min-h-0">
-        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
-          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
-            sm
-            ruby
-            link
-            @click="openConfirmDeleteContactDialog()"
-          />
-        </span>
-      </div>
-    </div>
-  </div>
-  <ConfirmContactDeleteDialog
-    ref="confirmDeleteContactDialogRef"
-    :selected-contact="selectedContact"
-  />
-</template>
@@ -7,7 +7,6 @@ import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/Contac
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
-import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
 import countries from 'shared/constants/countries';

 const props = defineProps({
@@ -150,15 +149,15 @@ const onClickViewDetails = () => emit('showContact', props.id);
    />

    <template #after>
-      <div
-        class="transition-all duration-500 ease-in-out grid overflow-hidden"
-        :class="
-          isExpanded
-            ? 'grid-rows-[1fr] opacity-100'
-            : 'grid-rows-[0fr] opacity-0'
-        "
+      <transition
+        enter-active-class="overflow-hidden transition-all duration-300 ease-out"
+        leave-active-class="overflow-hidden transition-all duration-300 ease-in"
+        enter-from-class="overflow-hidden opacity-0 max-h-0"
+        enter-to-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-from-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-to-class="overflow-hidden opacity-0 max-h-0"
      >
-        <div class="overflow-hidden">
+        <div v-show="isExpanded" class="w-full">
          <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
            <ContactsForm
              ref="contactsFormRef"
@@ -177,14 +176,8 @@ const onClickViewDetails = () => emit('showContact', props.id);
              />
            </div>
          </div>
-          <ContactDeleteSection
-            :selected-contact="{
-              id: props.id,
-              name: props.name,
-            }"
-          />
        </div>
-      </div>
+      </transition>
    </template>
  </CardLayout>
 </template>
@@ -47,7 +47,11 @@ defineExpose({ dialogRef });
    ref="dialogRef"
    type="alert"
    :title="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.TITLE')"
-    :description="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION')"
+    :description="
+      t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION', {
+        contactName: props.selectedContact.name,
+      })
+    "
    :confirm-button-label="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.CONFIRM')"
    @confirm="handleDialogConfirm"
  />
@@ -1,87 +0,0 @@
-<script setup>
-import Button from 'dashboard/components-next/button/Button.vue';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import { computed } from 'vue';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import { useMapGetter } from 'dashboard/composables/store';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-
-const { updateUISettings } = useUISettings();
-
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const showCopilotTab = computed(() =>
-  isFeatureEnabledonAccount.value(currentAccountId.value, FEATURE_FLAGS.CAPTAIN)
-);
-
-const { uiSettings } = useUISettings();
-const isContactSidebarOpen = computed(
-  () => uiSettings.value.is_contact_sidebar_open
-);
-const isCopilotPanelOpen = computed(
-  () => uiSettings.value.is_copilot_panel_open
-);
-
-const toggleConversationSidebarToggle = () => {
-  updateUISettings({
-    is_contact_sidebar_open: !isContactSidebarOpen.value,
-    is_copilot_panel_open: false,
-  });
-};
-
-const handleConversationSidebarToggle = () => {
-  updateUISettings({
-    is_contact_sidebar_open: true,
-    is_copilot_panel_open: false,
-  });
-};
-
-const handleCopilotSidebarToggle = () => {
-  updateUISettings({
-    is_contact_sidebar_open: false,
-    is_copilot_panel_open: true,
-  });
-};
-
-const keyboardEvents = {
-  'Alt+KeyO': {
-    action: toggleConversationSidebarToggle,
-  },
-};
-useKeyboardEvents(keyboardEvents);
-</script>
-
-<template>
-  <div
-    class="flex flex-col justify-center items-center absolute top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
-  >
-    <Button
-      v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"
-      ghost
-      slate
-      sm
-      class="!rounded-full"
-      :class="{
-        'bg-n-alpha-2': isContactSidebarOpen,
-      }"
-      icon="i-ph-user-bold"
-      @click="handleConversationSidebarToggle"
-    />
-    <Button
-      v-if="showCopilotTab"
-      v-tooltip.bottom="$t('CONVERSATION.SIDEBAR.COPILOT')"
-      ghost
-      slate
-      class="!rounded-full"
-      :class="{
-        'bg-n-alpha-2 !text-n-iris-9': isCopilotPanelOpen,
-      }"
-      sm
-      icon="i-woot-captain"
-      @click="handleCopilotSidebarToggle"
-    />
-  </div>
-</template>
@@ -200,7 +200,6 @@ defineExpose({ state, isSubmitDisabled });
                :label="state.icon"
                color="slate"
                size="sm"
-                type="button"
                :icon="!state.icon ? 'i-lucide-smile-plus' : ''"
                class="!h-[2.4rem] !w-[2.375rem] absolute top-[1.94rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
                @click="isEmojiPickerOpen = !isEmojiPickerOpen"
@@ -1,29 +0,0 @@
-<script setup>
-import SidebarActionsHeader from './SidebarActionsHeader.vue';
-</script>
-
-<template>
-  <Story
-    title="Components/SidebarActionsHeader"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <!-- Default State -->
-    <Variant title="Default State">
-      <SidebarActionsHeader title="Default State" />
-    </Variant>
-
-    <!-- With New Conversation Button -->
-    <Variant title="With New Conversation Button">
-      <!-- eslint-disable-next-line vue/prefer-true-attribute-shorthand -->
-      <SidebarActionsHeader
-        title="With New Conversation Button"
-        :buttons="[
-          {
-            key: 'new_conversation',
-            icon: 'i-lucide-plus',
-          },
-        ]"
-      />
-    </Variant>
-  </Story>
-</template>
@@ -1,47 +0,0 @@
-<script setup>
-import Button from './button/Button.vue';
-defineProps({
-  title: {
-    type: String,
-    required: true,
-  },
-  buttons: {
-    type: Array,
-    default: () => [],
-  },
-});
-
-const emit = defineEmits(['click', 'close']);
-
-const handleButtonClick = button => {
-  emit('click', button.key);
-};
-</script>
-
-<template>
-  <div
-    class="flex items-center justify-between px-4 py-2 border-b border-n-weak h-12"
-  >
-    <div class="flex items-center justify-between gap-2 flex-1">
-      <span class="font-medium text-sm text-n-slate-12">{{ title }}</span>
-      <div class="flex items-center">
-        <Button
-          v-for="button in buttons"
-          :key="button.key"
-          v-tooltip="button.tooltip"
-          :icon="button.icon"
-          ghost
-          sm
-          @click="handleButtonClick(button)"
-        />
-        <Button
-          v-tooltip="$t('GENERAL.CLOSE')"
-          icon="i-lucide-x"
-          ghost
-          sm
-          @click="$emit('close')"
-        />
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,28 +0,0 @@
-<!--
- * Preserves RTL/LTR context when teleporting content
- * Ensures direction-specific classes (ltr:tailwind-class, rtl:tailwind-class) work correctly
- * when content is teleported outside the app's container with [dir] attribute
-->
-<script setup>
-import { computed } from 'vue';
-import { useMapGetter } from 'dashboard/composables/store';
-
-defineProps({
-  to: {
-    type: String,
-    default: 'body',
-  },
-});
-
-const isRTL = useMapGetter('accounts/isRTL');
-
-const contentDirection = computed(() => (isRTL.value ? 'rtl' : 'ltr'));
-</script>
-
-<template>
-  <Teleport :to="to">
-    <div :dir="contentDirection">
-      <slot />
-    </div>
-  </Teleport>
-</template>
@@ -117,7 +117,7 @@ const STYLE_CONFIG = {
        'text-n-ruby-11 hover:enabled:bg-n-ruby-9/10 focus-visible:bg-n-ruby-9/10 outline-n-ruby-8',
      ghost:
        'text-n-ruby-11 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-ruby-9 dark:text-n-ruby-11 hover:enabled:underline focus-visible:underline outline-transparent',
+      link: 'text-n-ruby-9 hover:enabled:underline focus-visible:underline outline-transparent',
    },
    amber: {
      solid:
@@ -42,7 +42,6 @@ const initialState = {
    conversationFaqs: false,
    memories: false,
  },
-  temperature: 1,
 };

 const state = reactive({ ...initialState });
@@ -88,7 +87,6 @@ const updateStateFromAssistant = assistant => {
    conversationFaqs: config.feature_faq || false,
    memories: config.feature_memory || false,
  };
-  state.temperature = config.temperature || 1;
 };

 const handleBasicInfoUpdate = async () => {
@@ -102,10 +100,7 @@ const handleBasicInfoUpdate = async () => {
  const payload = {
    name: state.name,
    description: state.description,
-    config: {
-      ...props.assistant.config,
-      product_name: state.productName,
-    },
+    product_name: state.productName,
  };

  emit('submit', payload);
@@ -138,7 +133,6 @@ const handleInstructionsUpdate = async () => {
  const payload = {
    config: {
      ...props.assistant.config,
-      temperature: state.temperature || 1,
      instructions: state.instructions,
    },
  };
@@ -215,7 +209,7 @@ watch(

    <!-- Instructions Section -->
    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
-      <div class="flex flex-col gap-4">
+      <div class="flex flex-col gap-4 pt-4">
        <Editor
          v-model="state.instructions"
          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
@@ -224,25 +218,6 @@ watch(
          :message-type="formErrors.instructions ? 'error' : 'info'"
        />

-        <div class="flex flex-col gap-2 mt-4">
-          <label class="text-sm font-medium text-n-slate-12">
-            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.LABEL') }}
-          </label>
-          <div class="flex items-center gap-4">
-            <input
-              v-model="state.temperature"
-              type="range"
-              min="0"
-              max="1"
-              step="0.1"
-              class="w-full"
-            />
-            <span class="text-sm text-n-slate-12">{{ state.temperature }}</span>
-          </div>
-          <p class="text-sm text-n-slate-11 italic">
-            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.DESCRIPTION') }}
-          </p>
-        </div>
        <div class="flex justify-end">
          <Button
            size="small"
@@ -3,15 +3,13 @@ import { nextTick, ref, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { useUISettings } from 'dashboard/composables/useUISettings';

 import CopilotInput from './CopilotInput.vue';
 import CopilotLoader from './CopilotLoader.vue';
 import CopilotAgentMessage from './CopilotAgentMessage.vue';
 import CopilotAssistantMessage from './CopilotAssistantMessage.vue';
 import ToggleCopilotAssistant from './ToggleCopilotAssistant.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
+import Icon from '../icon/Icon.vue';

 const props = defineProps({
  supportAgent: {
@@ -56,6 +54,10 @@ const useSuggestion = opt => {
  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
 };

+const handleReset = () => {
+  emit('reset');
+};
+
 const chatContainer = ref(null);

 const scrollToBottom = async () => {
@@ -80,21 +82,6 @@ const promptOptions = [
  },
 ];

-const { updateUISettings } = useUISettings();
-
-const closeCopilotPanel = () => {
-  updateUISettings({
-    is_copilot_panel_open: false,
-    is_contact_sidebar_open: false,
-  });
-};
-
-const handleSidebarAction = action => {
-  if (action === 'reset') {
-    emit('reset');
-  }
-};
-
 watch(
  [() => props.messages, () => props.isCaptainTyping],
  () => {
@@ -106,18 +93,6 @@ watch(

 <template>
  <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
-    <SidebarActionsHeader
-      :title="$t('CAPTAIN.COPILOT.TITLE')"
-      :buttons="[
-        {
-          key: 'reset',
-          icon: 'i-lucide-refresh-ccw',
-          tooltip: $t('CAPTAIN.COPILOT.RESET'),
-        },
-      ]"
-      @click="handleSidebarAction"
-      @close="closeCopilotPanel"
-    />
    <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
      <template v-for="message in messages" :key="message.id">
        <CopilotAgentMessage
@@ -164,6 +139,14 @@ watch(
          @set-assistant="$event => emit('setAssistant', $event)"
        />
        <div v-else />
+        <button
+          v-if="messages.length"
+          class="text-xs flex items-center gap-1 hover:underline"
+          @click="handleReset"
+        >
+          <i class="i-lucide-refresh-ccw" />
+          <span>{{ $t('CAPTAIN.COPILOT.RESET') }}</span>
+        </button>
      </div>
      <CopilotInput class="mb-1 w-full" @send="sendMessage" />
    </div>
@@ -1,17 +1,31 @@
 <script setup>
+import Avatar from '../avatar/Avatar.vue';
+
 defineProps({
  message: {
    type: Object,
    required: true,
  },
+  supportAgent: {
+    type: Object,
+    required: true,
+  },
 });
 </script>

 <template>
-  <div class="space-y-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
-    <div class="break-words">
-      {{ message.content }}
+  <div class="flex flex-row gap-2">
+    <Avatar
+      :name="supportAgent.available_name"
+      :src="supportAgent.avatar_url"
+      :size="24"
+      rounded-full
+    />
+    <div class="space-y-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
+      <div class="break-words">
+        {{ message.content }}
+      </div>
    </div>
  </div>
 </template>
@@ -9,6 +9,7 @@ import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';

 import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from '../avatar/Avatar.vue';

 const props = defineProps({
  message: {
@@ -45,25 +46,33 @@ const useCopilotResponse = () => {
 </script>

 <template>
-  <div class="flex flex-col gap-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-    <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
-      {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
-    </span>
-    <div
-      v-else
-      v-dompurify-html="messageContent"
-      class="prose-sm break-words"
+  <div class="flex flex-row gap-2">
+    <Avatar
+      name="Captain Copilot"
+      icon-name="i-woot-captain"
+      :size="24"
+      rounded-full
    />
-    <div class="flex flex-row mt-1">
-      <Button
-        v-if="!hasEmptyMessageContent"
-        :label="$t('CAPTAIN.COPILOT.USE')"
-        faded
-        sm
-        slate
-        @click="useCopilotResponse"
+    <div class="flex flex-col gap-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
+      <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
+        {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
+      </span>
+      <div
+        v-else
+        v-dompurify-html="messageContent"
+        class="prose-sm break-words"
      />
+      <div class="flex flex-row mt-1">
+        <Button
+          v-if="!hasEmptyMessageContent"
+          :label="$t('CAPTAIN.COPILOT.USE')"
+          faded
+          sm
+          slate
+          @click="useCopilotResponse"
+        />
+      </div>
    </div>
  </div>
 </template>
@@ -13,16 +13,19 @@ const sendMessage = () => {
 </script>

 <template>
-  <form class="relative" @submit.prevent="sendMessage">
+  <form
+    class="border border-n-weak bg-n-alpha-3 rounded-lg h-12 flex"
+    @submit.prevent="sendMessage"
+  >
    <input
      v-model="message"
      type="text"
      :placeholder="$t('CAPTAIN.COPILOT.SEND_MESSAGE')"
-      class="w-full reset-base bg-n-alpha-3 ltr:pl-4 ltr:pr-12 rtl:pl-12 rtl:pr-4 py-3 text-n-slate-11 text-sm border border-n-weak rounded-lg focus:outline-none focus:ring-1 focus:ring-n-blue-11 focus:border-n-blue-11"
+      class="w-full reset-base bg-transparent px-4 py-3 text-n-slate-11 text-sm"
      @keyup.enter="sendMessage"
    />
    <button
-      class="absolute ltr:right-1 rtl:left-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
+      class="h-auto w-12 flex items-center justify-center text-n-slate-11"
      type="submit"
    >
      <i class="i-ph-arrow-up" />
@@ -1,25 +0,0 @@
-<script setup>
-import Icon from '../../components-next/icon/Icon.vue';
-defineProps({
-  content: {
-    type: String,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-2 p-3 rounded-lg bg-n-background/50 border border-n-weak hover:bg-n-background/80 transition-colors duration-200"
-  >
-    <div class="flex items-start gap-2">
-      <Icon
-        icon="i-lucide-sparkles"
-        class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
-      />
-      <div class="text-sm text-n-slate-11">
-        {{ content }}
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,34 +0,0 @@
-<script setup>
-import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
-
-const messages = [
-  {
-    id: 1,
-    content: 'Analyzing the user query',
-    reasoning: 'Breaking down the request into actionable steps',
-  },
-  {
-    id: 2,
-    content: 'Searching codebase',
-    reasoning: 'Looking for relevant files and functions',
-  },
-  {
-    id: 3,
-    content: 'Generating response',
-    reasoning: 'Composing a helpful and accurate answer',
-  },
-];
-</script>
-
-<template>
-  <Story title="Captain/Copilot/CopilotThinkingGroup" group="components">
-    <Variant title="Default">
-      <CopilotThinkingGroup :messages="messages" />
-    </Variant>
-
-    <Variant title="With Default Collapsed">
-      <!-- eslint-disable-next-line -->
-      <CopilotThinkingGroup :messages="messages" :default-collapsed="true" />
-    </Variant>
-  </Story>
-</template>
@@ -1,61 +0,0 @@
-<script setup>
-import { ref, watch, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Icon from '../icon/Icon.vue';
-import CopilotThinkingBlock from './CopilotThinkingBlock.vue';
-
-const props = defineProps({
-  messages: { type: Array, required: true },
-  defaultCollapsed: { type: Boolean, default: false },
-});
-const { t } = useI18n();
-const isExpanded = ref(!props.defaultCollapsed);
-
-const thinkingCount = computed(() => props.messages.length);
-
-watch(
-  () => props.defaultCollapsed,
-  newValue => {
-    if (newValue) {
-      isExpanded.value = false;
-    }
-  }
-);
-</script>
-
-<template>
-  <div class="flex flex-col gap-2">
-    <button
-      class="group flex items-center gap-2 text-xs text-n-slate-10 hover:text-n-slate-11 transition-colors duration-200 -ml-3"
-      @click="isExpanded = !isExpanded"
-    >
-      <Icon
-        :icon="isExpanded ? 'i-lucide-chevron-down' : 'i-lucide-chevron-right'"
-        class="w-4 h-4 transition-transform duration-200 group-hover:scale-110"
-      />
-      <span class="flex items-center gap-2">
-        {{ t('CAPTAIN.COPILOT.SHOW_STEPS') }}
-        <span
-          class="inline-flex items-center justify-center h-4 min-w-4 px-1 text-xs font-medium rounded-full bg-n-solid-3 text-n-slate-11"
-        >
-          {{ thinkingCount }}
-        </span>
-      </span>
-    </button>
-    <div
-      v-show="isExpanded"
-      class="space-y-3 transition-all duration-200"
-      :class="{
-        'opacity-100': isExpanded,
-        'opacity-0 max-h-0 overflow-hidden': !isExpanded,
-      }"
-    >
-      <CopilotThinkingBlock
-        v-for="message in messages"
-        :key="message.id"
-        :content="message.content"
-        :reasoning="message.reasoning"
-      />
-    </div>
-  </div>
-</template>
@@ -2,9 +2,9 @@
 import { ref, computed } from 'vue';
 import { OnClickOutside } from '@vueuse/components';
 import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store.js';

 import Button from 'dashboard/components-next/button/Button.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';

 const props = defineProps({
  type: {
@@ -59,6 +59,8 @@ const emit = defineEmits(['confirm', 'close']);

 const { t } = useI18n();

+const isRTL = useMapGetter('accounts/isRTL');
+
 const dialogRef = ref(null);
 const dialogContentRef = ref(null);

@@ -92,7 +94,7 @@ defineExpose({ open, close });
 </script>

 <template>
-  <TeleportWithDirection to="body">
+  <Teleport to="body">
    <dialog
      ref="dialogRef"
      class="w-full transition-all duration-300 ease-in-out shadow-xl rounded-xl"
@@ -100,6 +102,7 @@ defineExpose({ open, close });
        maxWidthClass,
        overflowYAuto ? 'overflow-y-auto' : 'overflow-visible',
      ]"
+      :dir="isRTL ? 'rtl' : 'ltr'"
      @close="close"
    >
      <OnClickOutside @trigger="close">
@@ -149,7 +152,7 @@ defineExpose({ open, close });
        </form>
      </OnClickOutside>
    </dialog>
-  </TeleportWithDirection>
+  </Teleport>
 </template>

 <style scoped>
@@ -81,7 +81,6 @@ onMounted(() => {
    <button
      v-for="(item, index) in filteredMenuItems"
      :key="index"
-      type="button"
      class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
      :class="{
        'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,
@@ -1,6 +1,5 @@
 <script setup>
-import { computed, ref } from 'vue';
-import { useElementBounding, useWindowSize } from '@vueuse/core';
+import { computed } from 'vue';
 import DropdownContainer from 'next/dropdown-menu/base/DropdownContainer.vue';
 import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
@@ -26,10 +25,6 @@ const props = defineProps({
    type: String,
    default: 'faded',
  },
-  label: {
-    type: String,
-    default: null,
-  },
 });

 const selected = defineModel({
@@ -37,13 +32,6 @@ const selected = defineModel({
  required: true,
 });

-const triggerRef = ref(null);
-const dropdownRef = ref(null);
-
-const { top } = useElementBounding(triggerRef);
-const { height } = useWindowSize();
-const { height: dropdownHeight } = useElementBounding(dropdownRef);
-
 const selectedOption = computed(() => {
  return props.options.find(o => o.value === selected.value) || {};
 });
@@ -53,16 +41,6 @@ const iconToRender = computed(() => {
  return selectedOption.value.icon || 'i-lucide-chevron-down';
 });

-const dropdownPosition = computed(() => {
-  const DROPDOWN_MAX_HEIGHT = 340;
-  // Get actual height if available or use default
-  const menuHeight = dropdownHeight.value
-    ? dropdownHeight.value + 20
-    : DROPDOWN_MAX_HEIGHT;
-  const spaceBelow = height.value - top.value;
-  return spaceBelow < menuHeight ? 'bottom-0' : 'top-0';
-});
-
 const updateSelected = newValue => {
  selected.value = newValue;
 };
@@ -73,23 +51,17 @@ const updateSelected = newValue => {
    <template #trigger="{ toggle }">
      <slot name="trigger" :toggle="toggle">
        <Button
-          ref="triggerRef"
          sm
          slate
          :variant
          :icon="iconToRender"
          :trailing-icon="selectedOption.icon ? false : true"
-          :label="label || (hideLabel ? null : selectedOption.label)"
+          :label="hideLabel ? null : selectedOption.label"
          @click="toggle"
        />
      </slot>
    </template>
-    <DropdownBody
-      ref="dropdownRef"
-      class="min-w-48 z-50"
-      :class="dropdownPosition"
-      strong
-    >
+    <DropdownBody class="top-0 min-w-48 z-50" strong>
      <DropdownSection class="max-h-80 overflow-scroll">
        <DropdownItem
          v-for="option in options"
@@ -186,20 +186,12 @@ const isBotOrAgentMessage = computed(() => {
    return true;
  }
  const senderId = props.senderId ?? props.sender?.id;
-  const senderType = props.sender?.type ?? props.senderType;
+  const senderType = props.senderType ?? props.sender?.type;

  if (!senderType || !senderId) {
    return true;
  }

-  if (
-    [SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(
-      senderType
-    )
-  ) {
-    return true;
-  }
-
  return senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase();
 });

@@ -315,7 +307,11 @@ const componentToRender = computed(() => {
 });

 const shouldShowContextMenu = computed(() => {
-  return !props.contentAttributes?.isUnsupported;
+  return !(
+    props.status === MESSAGE_STATUS.FAILED ||
+    props.status === MESSAGE_STATUS.PROGRESS ||
+    props.contentAttributes?.isUnsupported
+  );
 });

 const isBubble = computed(() => {
@@ -340,23 +336,12 @@ const contextMenuEnabledOptions = computed(() => {
  const hasAttachments = !!(props.attachments && props.attachments.length > 0);

  const isOutgoing = props.messageType === MESSAGE_TYPES.OUTGOING;
-  const isFailedOrProcessing =
-    props.status === MESSAGE_STATUS.FAILED ||
-    props.status === MESSAGE_STATUS.PROGRESS;

  return {
    copy: hasText,
-    delete:
-      (hasText || hasAttachments) &&
-      !isFailedOrProcessing &&
-      !isMessageDeleted.value,
-    cannedResponse: isOutgoing && hasText && !isMessageDeleted.value,
-    copyLink: !isFailedOrProcessing,
-    translate: !isFailedOrProcessing && !isMessageDeleted.value && hasText,
-    replyTo:
-      !props.private &&
-      props.inboxSupportsReplyTo.outgoing &&
-      !isFailedOrProcessing,
+    delete: hasText || hasAttachments,
+    cannedResponse: isOutgoing && hasText,
+    replyTo: !props.private && props.inboxSupportsReplyTo.outgoing,
  };
 });

@@ -421,7 +406,7 @@ const avatarInfo = computed(() => {
  const { name, type, avatarUrl, thumbnail } = sender || {};

  // If sender type is agent bot, use avatarUrl
-  if ([SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(type)) {
+  if (type === SENDER_TYPES.AGENT_BOT) {
    return {
      name: name ?? '',
      src: avatarUrl ?? '',
@@ -506,8 +491,8 @@ provideMessageContext({
      <div
        class="[grid-area:bubble] flex"
        :class="{
-          'ltr:ml-8 rtl:mr-8 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:mr-8 rtl:ml-8': orientation === ORIENTATION.LEFT,
+          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
          'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
        }"
        @contextmenu="openContextMenu($event)"
@@ -523,7 +508,7 @@ provideMessageContext({
    </div>
    <div v-if="shouldShowContextMenu" class="context-menu-wrap">
      <ContextMenu
-        v-if="isBubble"
+        v-if="isBubble && !isMessageDeleted"
        :context-menu-position="contextMenuPosition"
        :is-open="showContextMenu"
        :enabled-options="contextMenuEnabledOptions"
@@ -40,7 +40,7 @@ const senderName = computed(() => {
            <Icon :icon="icon" class="text-white size-4" />
          </slot>
        </div>
-        <div class="space-y-1 overflow-hidden">
+        <div class="space-y-1">
          <div v-if="senderName" class="text-n-slate-12 text-sm truncate">
            {{
              t(senderTranslationKey, {
@@ -2,10 +2,10 @@
 import { computed } from 'vue';
 import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
-import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
+import { CSAT_RATINGS } from 'shared/constants/messages';
 import { useMessageContext } from '../provider.js';

-const { contentAttributes, content } = useMessageContext();
+const { contentAttributes } = useMessageContext();
 const { t } = useI18n();

 const response = computed(() => {
@@ -16,14 +16,6 @@ const isRatingSubmitted = computed(() => {
  return !!response.value.rating;
 });

-const displayType = computed(() => {
-  return contentAttributes.value?.displayType || CSAT_DISPLAY_TYPES.EMOJI;
-});
-
-const isStarRating = computed(() => {
-  return displayType.value === CSAT_DISPLAY_TYPES.STAR;
-});
-
 const rating = computed(() => {
  if (isRatingSubmitted.value) {
    return CSAT_RATINGS.find(
@@ -33,33 +25,16 @@ const rating = computed(() => {

  return null;
 });
-
-const starRatingValue = computed(() => {
-  return response.value.rating || 0;
-});
 </script>

 <template>
  <BaseBubble class="px-4 py-3" data-bubble-name="csat">
-    <h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
+    <h4>{{ t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
    <dl v-if="isRatingSubmitted" class="mt-4">
      <dt class="text-n-slate-11 italic">
        {{ t('CONVERSATION.RATING_TITLE') }}
      </dt>
-      <dd v-if="!isStarRating">
-        {{ t(rating.translationKey) }}
-      </dd>
-      <dd v-else class="flex mt-1">
-        <span v-for="n in 5" :key="n" class="text-2xl mr-1">
-          <i
-            :class="[
-              n <= starRatingValue
-                ? 'i-ri-star-fill text-n-amber-9'
-                : 'i-ri-star-line text-n-slate-10',
-            ]"
-          />
-        </span>
-      </dd>
+      <dd>{{ t(rating.translationKey) }}</dd>

      <dt v-if="response.feedbackMessage" class="text-n-slate-11 italic mt-2">
        {{ t('CONVERSATION.FEEDBACK_TITLE') }}
@@ -21,7 +21,6 @@ export const SENDER_TYPES = {
  CONTACT: 'Contact',
  USER: 'User',
  AGENT_BOT: 'agent_bot',
-  CAPTAIN_ASSISTANT: 'captain_assistant',
 };

 export const ORIENTATION = {
@@ -185,7 +185,6 @@ watch(
              "
              trailing-icon
              :disabled="disabled"
-              type="button"
              class="!h-[1.875rem] top-1 ltr:ml-px rtl:mr-px !px-2 outline-0 !outline-none !rounded-lg border-0 ltr:!rounded-r-none rtl:!rounded-l-none"
              @click="toggleCountryDropdown"
            >
@@ -519,7 +519,7 @@ const menuItems = computed(() => {
      </div>
    </section>
    <nav class="grid flex-grow gap-2 px-2 pb-5 overflow-y-scroll no-scrollbar">
-      <ul class="flex flex-col gap-1.5 m-0 list-none">
+      <ul class="flex flex-col gap-2 m-0 list-none">
        <SidebarGroup
          v-for="item in menuItems"
          :key="item.name"
@@ -4,7 +4,6 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import wootConstants from 'dashboard/constants/globals';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';

 import {
  DropdownContainer,
@@ -21,8 +20,6 @@ const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
 const currentAccountId = useMapGetter('getCurrentAccountId');
 const currentUserAutoOffline = useMapGetter('getCurrentUserAutoOffline');

-const { isImpersonating } = useImpersonation();
-
 const { AVAILABILITY_STATUS_KEYS } = wootConstants;
 const statusList = computed(() => {
  return [
@@ -49,10 +46,6 @@ const activeStatus = computed(() => {
 });

 function changeAvailabilityStatus(availability) {
-  if (isImpersonating.value) {
-    useAlert(t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR'));
-    return;
-  }
  try {
    store.dispatch('updateAvailability', {
      availability,
@@ -29,7 +29,6 @@ import ConversationItem from './ConversationItem.vue';
 import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import IntersectionObserver from './IntersectionObserver.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';

 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAlert } from 'dashboard/composables';
@@ -87,8 +86,6 @@ const store = useStore();
 const conversationListRef = ref(null);
 const conversationDynamicScroller = ref(null);

-provide('contextMenuElementTarget', conversationDynamicScroller);
-
 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
 const activeSortBy = ref(wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC);
@@ -814,7 +811,7 @@ watch(conversationFilters, (newVal, oldVal) => {
    class="flex flex-col flex-shrink-0 bg-n-solid-1 conversations-list-wrap"
    :class="[
      { hidden: !showConversationList },
-      isOnExpandedLayout ? 'basis-full' : 'w-[340px] 2xl:w-[412px]',
+      isOnExpandedLayout ? 'basis-full' : 'w-[360px] 2xl:w-[420px]',
    ]"
  >
    <slot />
@@ -831,17 +828,14 @@ watch(conversationFilters, (newVal, oldVal) => {
      @basic-filter-change="onBasicFilterChange"
    />

-    <TeleportWithDirection
-      v-if="showAddFoldersModal"
-      to="#saveFilterTeleportTarget"
-    >
+    <Teleport v-if="showAddFoldersModal" to="#saveFilterTeleportTarget">
      <SaveCustomView
        v-model="appliedFilter"
        :custom-views-query="foldersQuery"
        :open-last-saved-item="openLastSavedItemInFolder"
        @close="onCloseAddFoldersModal"
      />
-    </TeleportWithDirection>
+    </Teleport>

    <DeleteCustomViews
      v-if="showDeleteFoldersModal"
@@ -938,10 +932,7 @@ watch(conversationFilters, (newVal, oldVal) => {
        </template>
      </DynamicScroller>
    </div>
-    <TeleportWithDirection
-      v-if="showAdvancedFilters"
-      to="#conversationFilterTeleportTarget"
-    >
+    <Teleport v-if="showAdvancedFilters" to="#conversationFilterTeleportTarget">
      <ConversationFilter
        v-model="appliedFilter"
        :folder-name="activeFolderName"
@@ -950,6 +941,6 @@ watch(conversationFilters, (newVal, oldVal) => {
        @update-folder="onUpdateSavedFilter"
        @close="closeAdvanceFiltersModal"
      />
-    </TeleportWithDirection>
+    </Teleport>
  </div>
 </template>
@@ -80,14 +80,16 @@ const toggleConversationLayout = () => {

 <template>
  <div
-    class="flex items-center justify-between gap-2 px-3 h-12"
+    class="flex items-center justify-between gap-2 px-4"
    :class="{
-      'border-b border-n-strong': hasAppliedFiltersOrActiveFolders,
+      'pb-3 border-b border-n-strong': hasAppliedFiltersOrActiveFolders,
+      'pt-3 pb-2': showV4View,
+      'mb-2 pb-0': !showV4View,
    }"
  >
    <div class="flex items-center justify-center min-w-0">
      <h1
-        class="text-base font-medium truncate text-n-slate-12"
+        class="text-lg font-medium truncate text-n-slate-12"
        :title="pageTitle"
      >
        {{ pageTitle }}
@@ -49,12 +49,12 @@ export default {
      if (this.isAttributeTypeDate) {
        return this.value
          ? new Date(this.value || new Date()).toLocaleDateString()
-          : '---';
+          : '';
      }
      if (this.isAttributeTypeCheckbox) {
        return this.value === 'false' ? false : this.value;
      }
-      return this.hasValue ? this.value : '---';
+      return this.value;
    },
    formattedValue() {
      return this.isAttributeTypeDate
@@ -83,9 +83,6 @@ export default {
    isAttributeTypeDate() {
      return this.attributeType === 'date';
    },
-    hasValue() {
-      return this.value !== null && this.value !== '';
-    },
    urlValue() {
      return isValidURL(this.value) ? this.value : '---';
    },
@@ -226,7 +223,7 @@ export default {
            />
          </span>
          <NextButton
-            v-if="showActions && hasValue"
+            v-if="showActions && value"
            v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
            slate
            sm
@@ -284,13 +281,13 @@ export default {
          v-else
          class="group-hover:bg-n-slate-3 group-hover:dark:bg-n-solid-3 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
        >
-          {{ displayValue }}
+          {{ displayValue || '---' }}
        </p>
        <div
          class="flex items-center max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0"
        >
          <NextButton
-            v-if="showActions && hasValue"
+            v-if="showActions && value"
            v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
            xs
            slate
@@ -20,7 +20,7 @@ export default {
 <template>
  <div>
    <div
-      class="shadow-sm bg-n-slate-12 dark:bg-n-slate-7 rounded-lg items-center gap-3 inline-flex mb-2 max-w-[25rem] min-h-[1.875rem] min-w-[15rem] px-6 py-3 text-left"
+      class="shadow-sm bg-slate-800 dark:bg-slate-700 rounded-[4px] items-center gap-3 inline-flex mb-2 max-w-[25rem] min-h-[1.875rem] min-w-[15rem] px-6 py-3 text-left"
    >
      <div class="text-sm font-medium text-white dark:text-white">
        {{ message }}
@@ -29,7 +29,7 @@ export default {
        <router-link
          v-if="action.type == 'link'"
          :to="action.to"
-          class="font-medium cursor-pointer select-none text-n-blue-10 hover:text-n-brand"
+          class="font-medium cursor-pointer select-none text-woot-500 dark:text-woot-500 hover:text-woot-600 dark:hover:text-woot-600"
        >
          {{ action.message }}
        </router-link>
@@ -1,72 +1,62 @@
-<script setup>
-import { ref, onMounted, onUnmounted, nextTick } from 'vue';
+<script>
 import WootSnackbar from './Snackbar.vue';
 import { emitter } from 'shared/helpers/mitt';
-import { useI18n } from 'vue-i18n';

-const props = defineProps({
-  duration: {
-    type: Number,
-    default: 2500,
+export default {
+  components: {
+    WootSnackbar,
+  },
+  props: {
+    duration: {
+      type: Number,
+      default: 2500,
+    },
  },
-});

-const { t } = useI18n();
+  data() {
+    return {
+      snackMessages: [],
+    };
+  },

-const snackMessages = ref([]);
-const snackbarContainer = ref(null);
+  mounted() {
+    emitter.on('newToastMessage', this.onNewToastMessage);
+  },
+  unmounted() {
+    emitter.off('newToastMessage', this.onNewToastMessage);
+  },
+  methods: {
+    onNewToastMessage({ message: originalMessage, action }) {
+      // FIX ME: This is a temporary workaround to pass string from functions
+      // that doesn't have the context of the VueApp.
+      const usei18n = action?.usei18n;
+      const duration = action?.duration || this.duration;
+      const message = usei18n ? this.$t(originalMessage) : originalMessage;

-const showPopover = () => {
-  try {
-    const el = snackbarContainer.value;
-    if (el?.matches(':popover-open')) {
-      el.hidePopover();
-    }
-    el?.showPopover();
-  } catch (e) {
-    // ignore
-  }
+      this.snackMessages.push({
+        key: new Date().getTime(),
+        message,
+        action,
+      });
+      window.setTimeout(() => {
+        this.snackMessages.splice(0, 1);
+      }, duration);
+    },
+  },
 };
-
-const onNewToastMessage = ({ message: originalMessage, action }) => {
-  const message = action?.usei18n ? t(originalMessage) : originalMessage;
-  const duration = action?.duration || props.duration;
-
-  snackMessages.value.push({
-    key: Date.now(),
-    message,
-    action,
-  });
-
-  nextTick(showPopover);
-
-  setTimeout(() => {
-    snackMessages.value.shift();
-  }, duration);
-};
-
-onMounted(() => {
-  emitter.on('newToastMessage', onNewToastMessage);
-});
-
-onUnmounted(() => {
-  emitter.off('newToastMessage', onNewToastMessage);
-});
 </script>

 <template>
-  <div
-    ref="snackbarContainer"
-    popover="manual"
-    class="fixed top-4 left-1/2 -translate-x-1/2 max-w-[25rem] w-[calc(100%-2rem)] text-center bg-transparent border-0 p-0 m-0 outline-none overflow-visible"
+  <transition-group
+    name="toast-fade"
+    tag="div"
+    class="left-0 my-0 mx-auto max-w-[25rem] overflow-hidden absolute right-0 text-center top-4 z-[9999]"
  >
-    <transition-group name="toast-fade" tag="div">
-      <WootSnackbar
-        v-for="snackMessage in snackMessages"
-        :key="snackMessage.key"
-        :message="snackMessage.message"
-        :action="snackMessage.action"
-      />
-    </transition-group>
-  </div>
+    <WootSnackbar
+      v-for="snackMessage in snackMessages"
+      :key="snackMessage.key"
+      :message="snackMessage.message"
+      :action="snackMessage.action"
+    />
+  </transition-group>
 </template>
@@ -1,7 +1,6 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAlert } from 'dashboard/composables';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
@@ -21,10 +20,6 @@ export default {
    AvailabilityStatusBadge,
    NextButton,
  },
-  setup() {
-    const { isImpersonating } = useImpersonation();
-    return { isImpersonating };
-  },
  data() {
    return {
      isStatusMenuOpened: false,
@@ -78,13 +73,6 @@ export default {
      });
    },
    changeAvailabilityStatus(availability) {
-      if (this.isImpersonating) {
-        useAlert(
-          this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR')
-        );
-        return;
-      }
-
      if (this.isUpdating) {
        return;
      }
@@ -1,15 +1,6 @@
 <script setup>
-import {
-  computed,
-  onMounted,
-  nextTick,
-  onUnmounted,
-  useTemplateRef,
-  inject,
-} from 'vue';
-import { useWindowSize, useElementBounding, useScrollLock } from '@vueuse/core';
-
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
+import { computed, onMounted, nextTick, useTemplateRef } from 'vue';
+import { useWindowSize, useElementBounding } from '@vueuse/core';

 const props = defineProps({
  x: { type: Number, default: 0 },
@@ -18,34 +9,27 @@ const props = defineProps({

 const emit = defineEmits(['close']);

-const elementToLock = inject('contextMenuElementTarget', null);
-
 const menuRef = useTemplateRef('menuRef');

-const scrollLockElement = computed(() => {
-  if (!elementToLock?.value) return null;
-  return elementToLock.value?.$el;
-});
-
-const isLocked = useScrollLock(scrollLockElement);
-
 const { width: windowWidth, height: windowHeight } = useWindowSize();
 const { width: menuWidth, height: menuHeight } = useElementBounding(menuRef);

 const calculatePosition = (x, y, menuW, menuH, windowW, windowH) => {
-  const PADDING = 16;
  // Initial position
  let left = x;
  let top = y;
+
  // Boundary checks
-  const isOverflowingRight = left + menuW > windowW - PADDING;
-  const isOverflowingBottom = top + menuH > windowH - PADDING;
+  const isOverflowingRight = left + menuW > windowW;
+  const isOverflowingBottom = top + menuH > windowH;
+
  // Adjust position if overflowing
-  if (isOverflowingRight) left = windowW - menuW - PADDING;
-  if (isOverflowingBottom) top = windowH - menuH - PADDING;
+  if (isOverflowingRight) left = windowW - menuW;
+  if (isOverflowingBottom) top = windowH - menuH;
+
  return {
-    left: Math.max(PADDING, left),
-    top: Math.max(PADDING, top),
+    left: Math.max(0, left),
+    top: Math.max(0, top),
  };
 };

@@ -68,30 +52,20 @@ const position = computed(() => {
 });

 onMounted(() => {
-  isLocked.value = true;
  nextTick(() => menuRef.value?.focus());
 });
-
-const handleClose = () => {
-  isLocked.value = false;
-  emit('close');
-};
-
-onUnmounted(() => {
-  isLocked.value = false;
-});
 </script>

 <template>
-  <TeleportWithDirection to="body">
+  <Teleport to="body">
    <div
      ref="menuRef"
      class="fixed outline-none z-[9999] cursor-pointer"
      :style="position"
      tabindex="0"
-      @blur="handleClose"
+      @blur="emit('close')"
    >
      <slot />
    </div>
-  </TeleportWithDirection>
+  </Teleport>
 </template>
@@ -48,13 +48,12 @@ useKeyboardEvents(keyboardEvents);
 <template>
  <woot-tabs
    :index="activeTabIndex"
-    class="w-full px-3 -mt-1 py-0 tab--chat-type"
+    class="w-full px-4 py-0 tab--chat-type"
    @change="onTabChange"
  >
    <woot-tabs-item
      v-for="(item, index) in items"
      :key="item.key"
-      class="text-sm"
      :index="index"
      :name="item.name"
      :count="item.count"
@@ -38,7 +38,7 @@ const currentSortBy = computed(() => {
  );
 });

-const chatStatusOptions = computed(() => [
+const chatStatusOptions = [
  {
    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.open.TEXT'),
    value: 'open',
@@ -59,9 +59,9 @@ const chatStatusOptions = computed(() => [
    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.all.TEXT'),
    value: 'all',
  },
-]);
+];

-const chatSortOptions = computed(() => [
+const chatSortOptions = [
  {
    label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_asc.TEXT'),
    value: 'last_activity_at_asc',
@@ -94,18 +94,15 @@ const chatSortOptions = computed(() => [
    label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_desc.TEXT'),
    value: 'waiting_since_desc',
  },
-]);
+];

 const activeChatStatusLabel = computed(
  () =>
-    chatStatusOptions.value.find(m => m.value === chatStatusFilter.value)
-      ?.label || ''
+    chatStatusOptions.find(m => m.value === chatStatusFilter.value)?.label || ''
 );

 const activeChatSortLabel = computed(
-  () =>
-    chatSortOptions.value.find(m => m.value === chatSortFilter.value)?.label ||
-    ''
+  () => chatSortOptions.find(m => m.value === chatSortFilter.value)?.label || ''
 );

 const saveSelectedFilter = (type, value) => {
@@ -4,14 +4,17 @@ import ConversationHeader from './ConversationHeader.vue';
 import DashboardAppFrame from '../DashboardApp/Frame.vue';
 import EmptyState from './EmptyState/EmptyState.vue';
 import MessagesView from './MessagesView.vue';
+import ConversationSidebar from './ConversationSidebar.vue';

 export default {
  components: {
+    ConversationSidebar,
    ConversationHeader,
    DashboardAppFrame,
    EmptyState,
    MessagesView,
  },
+
  props: {
    inboxId: {
      type: [Number, String],
@@ -31,6 +34,7 @@ export default {
      default: true,
    },
  },
+  emits: ['contactPanelToggle'],
  data() {
    return { activeIndex: 0 };
  },
@@ -82,6 +86,9 @@ export default {
      }
      this.$store.dispatch('conversationLabels/get', this.currentChat.id);
    },
+    onToggleContactPanel() {
+      this.$emit('contactPanelToggle');
+    },
    onDashboardAppTabChange(index) {
      this.activeIndex = index;
    },
@@ -91,7 +98,7 @@ export default {

 <template>
  <div
-    class="conversation-details-wrap bg-n-background relative"
+    class="conversation-details-wrap bg-n-background"
    :class="{
      'border-l rtl:border-l-0 rtl:border-r border-n-weak': !isOnExpandedLayout,
    }"
@@ -100,12 +107,14 @@ export default {
      v-if="currentChat.id"
      :chat="currentChat"
      :is-inbox-view="isInboxView"
+      :is-contact-panel-open="isContactPanelOpen"
      :show-back-button="isOnExpandedLayout && !isInboxView"
+      @contact-panel-toggle="onToggleContactPanel"
    />
    <woot-tabs
      v-if="dashboardApps.length && currentChat.id"
      :index="activeIndex"
-      class="-mt-px dashboard-app--tabs border-t border-t-n-background"
+      class="-mt-px bg-white dashboard-app--tabs dark:bg-slate-900"
      @change="onDashboardAppTabChange"
    >
      <woot-tabs-item
@@ -121,12 +130,18 @@ export default {
        v-if="currentChat.id"
        :inbox-id="inboxId"
        :is-inbox-view="isInboxView"
+        :is-contact-panel-open="isContactPanelOpen"
+        @contact-panel-toggle="onToggleContactPanel"
      />
      <EmptyState
        v-if="!currentChat.id && !isInboxView"
        :is-on-expanded-layout="isOnExpandedLayout"
      />
-      <slot />
+      <ConversationSidebar
+        v-if="showContactPanel"
+        :current-chat="currentChat"
+        @toggle-contact-panel="onToggleContactPanel"
+      />
    </div>
    <DashboardAppFrame
      v-for="(dashboardApp, index) in dashboardApps"
@@ -243,7 +243,7 @@ export default {

 <template>
  <div
-    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full px-3 py-0 border-t-0 border-b-0 border-l-2 border-r-0 border-transparent border-solid cursor-pointer conversation hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group"
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full px-4 py-0 border-t-0 border-b-0 border-l-2 border-r-0 border-transparent border-solid cursor-pointer conversation hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group"
    :class="{
      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3 border-n-weak':
        isActiveChat,
@@ -278,7 +278,7 @@ export default {
        :badge="inboxBadge"
        :username="currentContact.name"
        :status="currentContact.availability_status"
-        size="32px"
+        size="40px"
      />
    </div>
    <div
@@ -1,5 +1,6 @@
 <script>
 import { mapGetters } from 'vuex';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import BackButton from '../BackButton.vue';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import InboxName from '../InboxName.vue';
@@ -28,7 +29,11 @@ export default {
  props: {
    chat: {
      type: Object,
-      default: () => ({}),
+      default: () => {},
+    },
+    isContactPanelOpen: {
+      type: Boolean,
+      default: false,
    },
    showBackButton: {
      type: Boolean,
@@ -39,6 +44,15 @@ export default {
      default: false,
    },
  },
+  emits: ['contactPanelToggle'],
+  setup(props, { emit }) {
+    const keyboardEvents = {
+      'Alt+KeyO': {
+        action: () => emit('contactPanelToggle'),
+      },
+    };
+    useKeyboardEvents(keyboardEvents);
+  },
  computed: {
    ...mapGetters({
      currentChat: 'getSelectedChat',
@@ -85,6 +99,13 @@ export default {
      }
      return this.$t('CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_REPLY');
    },
+    contactPanelToggleText() {
+      return `${
+        this.isContactPanelOpen
+          ? this.$t('CONVERSATION.HEADER.CLOSE')
+          : this.$t('CONVERSATION.HEADER.OPEN')
+      } ${this.$t('CONVERSATION.HEADER.DETAILS')}`;
+    },
    inbox() {
      const { inbox_id: inboxId } = this.chat;
      return this.$store.getters['inboxes/getInbox'](inboxId);
@@ -112,7 +133,7 @@ export default {

 <template>
  <div
-    class="flex flex-col items-center justify-between px-3 py-2 border-b bg-n-background border-n-weak md:flex-row h-12"
+    class="flex flex-col items-center justify-between px-4 py-2 border-b bg-n-background border-n-weak md:flex-row"
  >
    <div
      class="flex flex-col items-center justify-center flex-1 w-full min-w-0"
@@ -129,7 +150,6 @@ export default {
          :badge="inboxBadge"
          :username="currentContact.name"
          :status="currentContact.availability_status"
-          size="32px"
        />
        <div
          class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2 w-fit"
@@ -137,9 +157,9 @@ export default {
          <div
            class="flex flex-row items-center max-w-full gap-1 p-0 m-0 w-fit"
          >
-            <NextButton link slate>
+            <NextButton link slate @click.prevent="$emit('contactPanelToggle')">
              <span
-                class="text-sm font-medium truncate leading-tight text-n-slate-12"
+                class="text-base font-medium truncate leading-tight text-n-slate-12"
              >
                {{ currentContact.name }}
              </span>
@@ -160,11 +180,19 @@ export default {
            <span v-if="isSnoozed" class="font-medium text-n-amber-10">
              {{ snoozedDisplayText }}
            </span>
+            <NextButton
+              link
+              xs
+              blue
+              :label="contactPanelToggleText"
+              @click="$emit('contactPanelToggle')"
+            />
          </div>
        </div>
      </div>
      <div
        class="flex flex-row items-center justify-end flex-grow gap-2 mt-3 header-actions-wrap lg:mt-0"
+        :class="{ 'justify-end': isContactPanelOpen }"
      >
        <SLACardLabel v-if="hasSlaPolicyId" :chat="chat" show-extended-info />
        <Linear
@@ -1,10 +1,11 @@
 <script setup>
-import { computed } from 'vue';
+import { computed, ref } from 'vue';
 import CopilotContainer from '../../copilot/CopilotContainer.vue';
 import ContactPanel from 'dashboard/routes/dashboard/conversation/ContactPanel.vue';
+import TabBar from 'dashboard/components-next/tabbar/TabBar.vue';
+import { useI18n } from 'vue-i18n';
 import { useMapGetter } from 'dashboard/composables/store';
 import { FEATURE_FLAGS } from '../../../featureFlags';
-import { useUISettings } from 'dashboard/composables/useUISettings';

 const props = defineProps({
  currentChat: {
@@ -13,8 +14,33 @@ const props = defineProps({
  },
 });

+const emit = defineEmits(['toggleContactPanel']);
+
+const { t } = useI18n();
+
 const channelType = computed(() => props.currentChat?.meta?.channel || '');

+const CONTACT_TABS_OPTIONS = [
+  { key: 'CONTACT', value: 'contact' },
+  { key: 'COPILOT', value: 'copilot' },
+];
+
+const tabs = computed(() => {
+  return CONTACT_TABS_OPTIONS.map(tab => ({
+    label: t(`CONVERSATION.SIDEBAR.${tab.key}`),
+    value: tab.value,
+  }));
+});
+const activeTab = ref(0);
+const toggleContactPanel = () => {
+  emit('toggleContactPanel');
+};
+
+const handleTabChange = selectedTab => {
+  activeTab.value = tabs.value.findIndex(
+    tabItem => tabItem.value === selectedTab.value
+  );
+};
 const currentAccountId = useMapGetter('getCurrentAccountId');
 const isFeatureEnabledonAccount = useMapGetter(
  'accounts/isFeatureEnabledonAccount'
@@ -23,37 +49,29 @@ const isFeatureEnabledonAccount = useMapGetter(
 const showCopilotTab = computed(() =>
  isFeatureEnabledonAccount.value(currentAccountId.value, FEATURE_FLAGS.CAPTAIN)
 );
-
-const { uiSettings } = useUISettings();
-
-const activeTab = computed(() => {
-  const {
-    is_contact_sidebar_open: isContactSidebarOpen,
-    is_copilot_panel_open: isCopilotPanelOpen,
-  } = uiSettings.value;
-
-  if (isContactSidebarOpen) {
-    return 0;
-  }
-  if (isCopilotPanelOpen) {
-    return 1;
-  }
-  return null;
-});
 </script>

 <template>
  <div
    class="ltr:border-l rtl:border-r border-n-weak h-full overflow-hidden z-10 w-80 min-w-80 2xl:min-w-96 2xl:w-96 flex flex-col bg-n-background"
  >
+    <div v-if="showCopilotTab" class="p-2">
+      <TabBar
+        :tabs="tabs"
+        :initial-active-tab="activeTab"
+        class="w-full [&>button]:w-full"
+        @tab-changed="handleTabChange"
+      />
+    </div>
    <div class="flex flex-1 overflow-auto">
      <ContactPanel
-        v-show="activeTab === 0"
+        v-if="!activeTab"
        :conversation-id="currentChat.id"
        :inbox-id="currentChat.inbox_id"
+        :on-toggle="toggleContactPanel"
      />
      <CopilotContainer
-        v-show="activeTab === 1 && showCopilotTab"
+        v-else-if="activeTab === 1 && showCopilotTab"
        :key="currentChat.id"
        :conversation-inbox-type="channelType"
        :conversation-id="currentChat.id"
@@ -185,17 +185,8 @@ export default {
    contextMenuEnabledOptions() {
      return {
        copy: this.hasText,
-        delete:
-          (this.hasText || this.hasAttachments) &&
-          !this.isMessageDeleted &&
-          !this.isFailed,
-        cannedResponse:
-          this.isOutgoing && this.hasText && !this.isMessageDeleted,
-        copyLink: !this.isFailed || !this.isProcessing,
-        translate:
-          (!this.isFailed || !this.isProcessing) &&
-          !this.isMessageDeleted &&
-          this.hasText,
+        delete: this.hasText || this.hasAttachments,
+        cannedResponse: this.isOutgoing && this.hasText,
        replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
      };
    },
@@ -337,7 +328,7 @@ export default {
      return !this.sender.type || this.sender.type === 'agent_bot';
    },
    shouldShowContextMenu() {
-      return !this.isUnsupported;
+      return !(this.isFailed || this.isPending || this.isUnsupported);
    },
    showAvatar() {
      if (this.isOutgoing || this.isTemplate) {
@@ -1,5 +1,5 @@
 <script>
-import { ref, provide } from 'vue';
+import { ref } from 'vue';
 // composable
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
@@ -38,6 +38,8 @@ import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { FEATURE_FLAGS } from '../../../featureFlags';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';

+import NextButton from 'dashboard/components-next/button/Button.vue';
+
 export default {
  components: {
    Message,
@@ -45,11 +47,22 @@ export default {
    ReplyBox,
    Banner,
    ConversationLabelSuggestion,
+    NextButton,
  },
  mixins: [inboxMixin],
+  props: {
+    isContactPanelOpen: {
+      type: Boolean,
+      default: false,
+    },
+    isInboxView: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  emits: ['contactPanelToggle'],
  setup() {
    const isPopOutReplyBox = ref(false);
-    const conversationPanelRef = ref(null);
    const { isEnterprise } = useConfig();

    const closePopOutReplyBox = () => {
@@ -85,8 +98,6 @@ export default {
      FEATURE_FLAGS.CHATWOOT_V4
    );

-    provide('contextMenuElementTarget', conversationPanelRef);
-
    return {
      isEnterprise,
      isPopOutReplyBox,
@@ -97,7 +108,6 @@ export default {
      fetchIntegrationsIfRequired,
      fetchLabelSuggestions,
      showNextBubbles,
-      conversationPanelRef,
    };
  },
  data() {
@@ -189,6 +199,12 @@ export default {
    isATweet() {
      return this.conversationType === 'tweet';
    },
+    isRightOrLeftIcon() {
+      if (this.isContactPanelOpen) {
+        return 'arrow-chevron-right';
+      }
+      return 'arrow-chevron-left';
+    },
    getLastSeenAt() {
      const { contact_last_seen_at: contactLastSeenAt } = this.currentChat;
      return contactLastSeenAt;
@@ -424,6 +440,9 @@ export default {
        relevantMessages
      );
    },
+    onToggleContactPanel() {
+      this.$emit('contactPanelToggle');
+    },
    setScrollParams() {
      this.heightBeforeLoad = this.conversationPanel.scrollHeight;
      this.scrollTopBeforeLoad = this.conversationPanel.scrollTop;
@@ -507,9 +526,21 @@ export default {
      class="mx-2 mt-2 overflow-hidden rounded-lg"
      :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
    />
+    <div class="flex justify-end">
+      <NextButton
+        faded
+        xs
+        slate
+        class="!rounded-r-none rtl:rotate-180 !rounded-2xl !fixed z-10"
+        :icon="
+          isContactPanelOpen ? 'i-ph-caret-right-fill' : 'i-ph-caret-left-fill'
+        "
+        :class="isInboxView ? 'top-52 md:top-40' : 'top-32'"
+        @click="onToggleContactPanel"
+      />
+    </div>
    <NextMessageList
      v-if="showNextBubbles"
-      ref="conversationPanelRef"
      class="conversation-panel"
      :current-user-id="currentUserId"
      :first-unread-id="unReadMessages[0]?.id"
@@ -541,7 +572,7 @@ export default {
        />
      </template>
    </NextMessageList>
-    <ul v-else ref="conversationPanelRef" class="conversation-panel">
+    <ul v-else class="conversation-panel">
      <transition name="slide-up">
        <!-- eslint-disable-next-line vue/require-toggle-inside-transition -->
        <li class="min-h-[4rem]">
@@ -11,7 +11,6 @@ import { downloadFile } from '@chatwoot/utils';

 import NextButton from 'dashboard/components-next/button/Button.vue';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';

 const props = defineProps({
  attachment: {
@@ -167,7 +166,7 @@ onMounted(() => {
 </script>

 <template>
-  <TeleportWithDirection to="body">
+  <Teleport to="body">
    <woot-modal
      v-model:show="show"
      full-width
@@ -259,7 +258,7 @@ onMounted(() => {
          <div class="flex items-center justify-center w-16 shrink-0">
            <NextButton
              v-if="hasMoreThanOneAttachment"
-              icon="ltr:i-lucide-chevron-left rtl:i-lucide-chevron-right"
+              icon="i-lucide-chevron-left"
              class="z-10"
              blue
              faded
@@ -325,7 +324,7 @@ onMounted(() => {
          <div class="flex items-center justify-center w-16 shrink-0">
            <NextButton
              v-if="hasMoreThanOneAttachment"
-              icon="ltr:i-lucide-chevron-right rtl:i-lucide-chevron-left"
+              icon="i-lucide-chevron-right"
              class="z-10"
              blue
              faded
@@ -352,5 +351,5 @@ onMounted(() => {
        </footer>
      </div>
    </woot-modal>
-  </TeleportWithDirection>
+  </Teleport>
 </template>
@@ -1,37 +0,0 @@
-import { describe, it, expect, beforeEach, vi } from 'vitest';
-import { useImpersonation } from '../useImpersonation';
-
-vi.mock('shared/helpers/sessionStorage', () => ({
-  __esModule: true,
-  default: {
-    get: vi.fn(),
-    set: vi.fn(),
-  },
-}));
-
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-
-describe('useImpersonation', () => {
-  beforeEach(() => {
-    vi.clearAllMocks();
-  });
-
-  it('should return true if impersonation flag is set in session storage', () => {
-    SessionStorage.get.mockReturnValue(true);
-    const { isImpersonating } = useImpersonation();
-    expect(isImpersonating.value).toBe(true);
-    expect(SessionStorage.get).toHaveBeenCalledWith(
-      SESSION_STORAGE_KEYS.IMPERSONATION_USER
-    );
-  });
-
-  it('should return false if impersonation flag is not set in session storage', () => {
-    SessionStorage.get.mockReturnValue(false);
-    const { isImpersonating } = useImpersonation();
-    expect(isImpersonating.value).toBe(false);
-    expect(SessionStorage.get).toHaveBeenCalledWith(
-      SESSION_STORAGE_KEYS.IMPERSONATION_USER
-    );
-  });
-});
@@ -1,10 +0,0 @@
-import { computed } from 'vue';
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-
-export function useImpersonation() {
-  const isImpersonating = computed(() => {
-    return SessionStorage.get(SESSION_STORAGE_KEYS.IMPERSONATION_USER);
-  });
-  return { isImpersonating };
-}
@@ -1,3 +0,0 @@
-export const SESSION_STORAGE_KEYS = {
-  IMPERSONATION_USER: 'impersonationUser',
-};
@@ -3,9 +3,6 @@ import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnec
 import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { emitter } from 'shared/helpers/mitt';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
-
-const { isImpersonating } = useImpersonation();

 class ActionCableConnector extends BaseActionCableConnector {
  constructor(app, pubsubToken) {
@@ -33,7 +30,6 @@ class ActionCableConnector extends BaseActionCableConnector {
      'conversation.read': this.onConversationRead,
      'conversation.updated': this.onConversationUpdated,
      'account.cache_invalidated': this.onCacheInvalidate,
-      'copilot.message.created': this.onCopilotMessageCreated,
    };
  }

@@ -56,7 +52,6 @@ class ActionCableConnector extends BaseActionCableConnector {
  };

  onPresenceUpdate = data => {
-    if (isImpersonating.value) return;
    this.app.$store.dispatch('contacts/updatePresence', data.contacts);
    this.app.$store.dispatch('agents/updatePresence', data.users);
    this.app.$store.dispatch('setCurrentUserAvailability', data.users);
@@ -190,10 +185,6 @@ class ActionCableConnector extends BaseActionCableConnector {
    this.app.$store.dispatch('notifications/updateNotification', data);
  };

-  onCopilotMessageCreated = data => {
-    this.app.$store.dispatch('copilotMessages/upsert', data);
-  };
-
  onCacheInvalidate = data => {
    const keys = data.cache_keys;
    this.app.$store.dispatch('labels/revalidate', { newKey: keys.label });
@@ -1,67 +0,0 @@
-import { describe, it, beforeEach, expect, vi } from 'vitest';
-import ActionCableConnector from '../actionCable';
-
-vi.mock('shared/helpers/mitt', () => ({
-  emitter: {
-    emit: vi.fn(),
-  },
-}));
-
-vi.mock('dashboard/composables/useImpersonation', () => ({
-  useImpersonation: () => ({
-    isImpersonating: { value: false },
-  }),
-}));
-
-global.chatwootConfig = {
-  websocketURL: 'wss://test.chatwoot.com',
-};
-
-describe('ActionCableConnector - Copilot Tests', () => {
-  let store;
-  let actionCable;
-  let mockDispatch;
-
-  beforeEach(() => {
-    vi.clearAllMocks();
-    mockDispatch = vi.fn();
-    store = {
-      $store: {
-        dispatch: mockDispatch,
-        getters: {
-          getCurrentAccountId: 1,
-        },
-      },
-    };
-
-    actionCable = ActionCableConnector.init(store.$store, 'test-token');
-  });
-  describe('copilot event handlers', () => {
-    it('should register the copilot.message.created event handler', () => {
-      expect(Object.keys(actionCable.events)).toContain(
-        'copilot.message.created'
-      );
-      expect(actionCable.events['copilot.message.created']).toBe(
-        actionCable.onCopilotMessageCreated
-      );
-    });
-
-    it('should handle the copilot.message.created event through the ActionCable system', () => {
-      const copilotData = {
-        id: 2,
-        content: 'This is a copilot message from ActionCable',
-        conversation_id: 456,
-        created_at: '2025-05-27T15:58:04-06:00',
-        account_id: 1,
-      };
-      actionCable.onReceived({
-        event: 'copilot.message.created',
-        data: copilotData,
-      });
-      expect(mockDispatch).toHaveBeenCalledWith(
-        'copilotMessages/upsert',
-        copilotData
-      );
-    });
-  });
-});
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -481,8 +481,7 @@
      "PRE_CHAT_FORM": "Pre Chat Form",
      "BUSINESS_HOURS": "Business Hours",
      "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
-      "CSAT": "CSAT"
+      "BOT_CONFIGURATION": "Bot Configuration"
    },
    "SETTINGS": "Settings",
    "FEATURES": {
@@ -503,7 +502,9 @@
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
      "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
      "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
      "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
      "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
        "LABEL": "Visitors should provide their name and email address before starting the chat"
      }
    },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
    "BUSINESS_HOURS": {
      "TITLE": "Set your availability",
      "SUBTITLE": "Set your availability on your livechat widget",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "اعرف المزيد",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "معرف الحساب",
        "NOTE": "هذا المعرف مطلوب إذا كنت بصدد بناء تكامل على API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "اسم الحساب",
        "PLACEHOLDER": "اسم الحساب الخاص بك",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "عنوان البريد الإلكتروني الخاص باستقبال رسائل الدعم الفني",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "عدد الأيام للتذكرة التي يجب أن يتم حلها تلقائياً إذا لم يكن هناك أي نشاط",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "تحديث",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "الرجاء إدخال مدة صالحة للحل تلقائي (حد أدنى 1 يوم والحد الأقصى 999 يوما)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "الاستمرار في المحادثة عبر رسائل البريد الإلكتروني مفعّل لحسابك.",
@@ -481,8 +481,7 @@
      "PRE_CHAT_FORM": "نموذج ما قبل الدردشة",
      "BUSINESS_HOURS": "ساعات العمل",
      "WIDGET_BUILDER": "منشئ اللايف شات",
-      "BOT_CONFIGURATION": "اعدادات البوت",
-      "CSAT": "تقييم رضاء العملاء"
+      "BOT_CONFIGURATION": "اعدادات البوت"
    },
    "SETTINGS": "الإعدادات",
    "FEATURES": {
@@ -503,7 +502,9 @@
      "ENABLE_EMAIL_COLLECT_BOX": "تفعيل صندوق جمع البريد الإلكتروني",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "تمكين أو تعطيل مربع جمع البريد الإلكتروني في محادثة جديدة",
      "AUTO_ASSIGNMENT": "تفعيل الإسناد التلقائي",
+      "ENABLE_CSAT": "تمكين تقييم خدمة العملاء",
      "SENDER_NAME_SECTION": "تمكين اسم الوكيل في البريد الإلكتروني",
+      "ENABLE_CSAT_SUB_TEXT": "تمكين/تعطيل تقييم خدمة العملاء بعد إنتهاء المحادثة",
      "SENDER_NAME_SECTION_TEXT": "تمكين/تعطيل إظهار اسم الوكيل في البريد الإلكتروني، إذا تم تعطيله فسيظهر اسم المنشأة",
      "ENABLE_CONTINUITY_VIA_EMAIL": "تمكين استمرارية المحادثة عبر البريد الإلكتروني",
      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "المحادثات ستستمر عبر البريد الإلكتروني إذا كان عنوان البريد الإلكتروني لجهة الاتصال متاحاً.",
@@ -577,32 +578,6 @@
        "LABEL": "يجب على الزوار تقديم اسمهم وعنوان بريدهم الإلكتروني قبل بدء المحادثة"
      }
    },
-    "CSAT": {
-      "TITLE": "تمكين تقييم خدمة العملاء",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "رسالة",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "يحتوي",
-          "DOES_NOT_CONTAINS": "لا يحتوي"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
    "BUSINESS_HOURS": {
      "TITLE": "قم بتعيين توافرك",
      "SUBTITLE": "تعيين توافرك على أداة الدردشة المباشرة الخاصة بك",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "تم تحديث الرسالة",
            "WEBWIDGET_TRIGGERED": "أداة الدردشة المباشرة مفتوحة من قبل المستخدم",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -481,8 +481,7 @@
      "PRE_CHAT_FORM": "Pre Chat Form",
      "BUSINESS_HOURS": "Business Hours",
      "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
-      "CSAT": "CSAT"
+      "BOT_CONFIGURATION": "Bot Configuration"
    },
    "SETTINGS": "Settings",
    "FEATURES": {
@@ -503,7 +502,9 @@
      "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
      "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
      "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
      "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
      "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
      "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +578,6 @@
        "LABEL": "Visitors should provide their name and email address before starting the chat"
      }
    },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
    "BUSINESS_HOURS": {
      "TITLE": "Set your availability",
      "SUBTITLE": "Set your availability on your livechat widget",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Tanmay Deep Sharma	4bb414727f	test update for mintlify app	2025-05-08 13:25:22 +07:00
Tanmay Deep Sharma	f4a77dabd9	add Open API v3 developer docs	2025-05-08 12:47:22 +07:00
@@ -1 +1 @@
 .4.4
 .3.3