fix: attachment initalization issues

The disconnect threshold is added to account for delays in identifying disconnections (for example, the websocket disconnection takes up to 3 seconds) while fetching the latest updated conversations or messages.

In this case, the cable disconnection event takes about 3 seconds to fire. If there was a conversation which was created in this 3 second, it would not be displayed in the UI until the refresh.

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

.circleci/config.yml

@@ -7,7 +7,7 @@ defaults: &defaults
   working_directory: ~/build
   docker:
     # specify the version you desire here
-    - image: cimg/ruby:3.2.2-browsers
+    - image: cimg/ruby:3.3.3-browsers
 
     # Specify service dependencies here if necessary
     # CircleCI maintains a library of pre-built images
@@ -130,10 +130,7 @@ jobs:
           command: |
             mkdir -p ~/tmp/test-results/frontend_specs
             ~/tmp/cc-test-reporter before-build
-            TESTFILES=$(circleci tests glob **/specs/*.spec.js | circleci tests split --split-by=timings)
-            yarn test:coverage --profile 10 \
-                               --out ~/tmp/test-results/yarn.xml \
-                               -- ${TESTFILES}
+            yarn test:coverage
       - run:
           name: Code Climate Test Coverage
           command: |

.devcontainer/docker-compose.yml

@@ -12,7 +12,7 @@ services:
       args:
         VARIANT: "ubuntu-22.04"
         NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.2.2"
+        RUBY_VERSION: "3.3.3"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: "1000"
         USER_GID: "1000"
@@ -25,7 +25,7 @@ services:
       args:
         VARIANT: "ubuntu-22.04"
         NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.2.2"
+        RUBY_VERSION: "3.3.3"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: "1000"
         USER_GID: "1000"

.env.example

@@ -85,6 +85,8 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Comment out the following environment variables if required by your SMTP server
 # SMTP_TLS=
 # SMTP_SSL=
+# SMTP_OPEN_TIMEOUT
+# SMTP_READ_TIMEOUT
 
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled

.eslintrc.js

@@ -65,10 +65,10 @@ module.exports = {
   },
   env: {
     browser: true,
-    jest: true,
     node: true,
   },
   globals: {
     bus: true,
+    vi: true,
   },
 };

.ruby-version

@@ -1 +1 @@
-3.2.2
+3.3.3

Gemfile

@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.2.2'
+ruby '3.3.3'
 
 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.0.8.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -61,7 +61,7 @@ gem 'redis-namespace'
 gem 'activerecord-import'
 
 ##--- gems for server & infra configuration ---##
-gem 'dotenv-rails'
+gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
 gem 'puma'
 gem 'webpacker'
@@ -111,18 +111,18 @@ gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.14.0', require: false
+gem 'sentry-rails', '>= 5.18.1', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.15.0', require: false
+gem 'sentry-sidekiq', '>= 5.18.1', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.2.4'
+gem 'sidekiq', '>= 7.3.0'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'
 
 ##-- Push notification service --##
 gem 'fcm'
-gem 'web-push'
+gem 'web-push', '>= 3.0.1'
 
 ##-- geocoding / parse location from ip --##
 # http://www.rubygeocoder.com/
@@ -228,7 +228,7 @@ group :development, :test do
   gem 'mock_redis'
   gem 'pry-rails'
   gem 'rspec_junit_formatter'
-  gem 'rspec-rails'
+  gem 'rspec-rails', '>= 6.1.3'
   gem 'rubocop', require: false
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false

Gemfile.lock

@@ -33,70 +33,70 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actioncable (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activejob (= 7.0.8.3)
-      activerecord (= 7.0.8.3)
-      activestorage (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actionmailbox (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      actionview (= 7.0.8.3)
-      activejob (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actionmailer (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      actionview (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.0)
-    actionpack (7.0.8.3)
-      actionview (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actionpack (7.0.8.4)
+      actionview (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       rack (~> 2.0, >= 2.2.4)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activerecord (= 7.0.8.3)
-      activestorage (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actiontext (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.0.8.3)
-      activesupport (= 7.0.8.3)
+    actionview (7.0.8.4)
+      activesupport (= 7.0.8.4)
       builder (~> 3.1)
       erubi (~> 1.4)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.0.8.3)
-      activesupport (= 7.0.8.3)
+    activejob (7.0.8.4)
+      activesupport (= 7.0.8.4)
       globalid (>= 0.3.6)
-    activemodel (7.0.8.3)
-      activesupport (= 7.0.8.3)
-    activerecord (7.0.8.3)
-      activemodel (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    activemodel (7.0.8.4)
+      activesupport (= 7.0.8.4)
+    activerecord (7.0.8.4)
+      activemodel (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
     activerecord-import (1.4.1)
       activerecord (>= 4.2)
-    activestorage (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activejob (= 7.0.8.3)
-      activerecord (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    activestorage (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       marcel (~> 1.0)
       mini_mime (>= 1.1.0)
-    activesupport (7.0.8.3)
+    activesupport (7.0.8.4)
       concurrent-ruby (~> 1.0, >= 1.0.2)
       i18n (>= 1.6, < 2)
       minitest (>= 5.1)
@@ -148,15 +148,15 @@ GEM
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
-    base64 (0.2.0)
+    base64 (0.1.1)
     bcrypt (3.1.20)
-    bigdecimal (3.1.7)
+    bigdecimal (3.1.8)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
     brakeman (5.4.1)
     browser (5.3.1)
-    builder (3.2.4)
+    builder (3.3.0)
     bullet (7.0.7)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
@@ -169,12 +169,14 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.2.3)
+    concurrent-ruby (1.3.3)
     connection_pool (2.4.1)
     crack (0.4.5)
       rexml
     crass (1.0.6)
-    csv-safe (3.2.1)
+    csv (3.3.0)
+    csv-safe (3.3.1)
+      csv (~> 3.0)
     cypress-on-rails (1.16.0)
       rack
     database_cleaner (2.0.2)
@@ -183,13 +185,16 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.3.4)
-    ddtrace (1.11.1)
-      debase-ruby_core_source (>= 0.10.16, <= 3.2.0)
-      libdatadog (~> 2.0.0.1.0)
-      libddwaf (~> 1.8.2.0.0)
+    datadog-ci (0.8.3)
       msgpack
-    debase-ruby_core_source (3.2.0)
+    date (3.3.4)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -204,16 +209,16 @@ GEM
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
       rails (>= 4.2.0, < 7.2)
-    diff-lcs (1.5.0)
+    diff-lcs (1.5.1)
     digest-crc (0.6.4)
       rake (>= 12.0.0, < 14.0.0)
     docile (1.4.0)
     domain_name (0.5.20190701)
       unf (>= 0.0.5, < 1.0.0)
-    dotenv (2.8.1)
-    dotenv-rails (2.8.1)
-      dotenv (= 2.8.1)
-      railties (>= 3.2)
+    dotenv (3.1.2)
+    dotenv-rails (3.1.2)
+      dotenv (= 3.1.2)
+      railties (>= 6.1)
     down (5.4.0)
       addressable (~> 2.8)
     ecma-re-validator (0.4.0)
@@ -223,7 +228,7 @@ GEM
       http (>= 3.0)
       ruby2_keywords
     email_reply_trimmer (0.1.13)
-    erubi (1.12.0)
+    erubi (1.13.0)
     et-orbi (1.2.7)
       tzinfo
     execjs (2.8.1)
@@ -237,8 +242,9 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.9.0)
-      faraday-net_http (>= 2.0, < 3.2)
+    faraday (2.7.4)
+      faraday-net_http (>= 2.0, < 3.1)
+      ruby2_keywords (>= 0.0.4)
     faraday-follow_redirects (0.3.0)
       faraday (>= 1, < 3)
     faraday-mashify (0.1.1)
@@ -246,8 +252,7 @@ GEM
       hashie
     faraday-multipart (1.0.4)
       multipart-post (~> 2)
-    faraday-net_http (3.1.0)
-      net-http
+    faraday-net_http (3.0.2)
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
@@ -316,10 +321,7 @@ GEM
     google-cloud-translate-v3 (0.6.0)
       gapic-common (>= 0.17.1, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.3)
     google-protobuf (3.25.3-arm64-darwin)
-    google-protobuf (3.25.3-x86_64-darwin)
-    google-protobuf (3.25.3-x86_64-linux)
     googleapis-common-protos (1.4.0)
       google-protobuf (~> 3.14)
       googleapis-common-protos-types (~> 1.2)
@@ -335,16 +337,7 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.62.0)
-      google-protobuf (~> 3.25)
-      googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-arm64-darwin)
-      google-protobuf (~> 3.25)
-      googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-x86_64-darwin)
-      google-protobuf (~> 3.25)
-      googleapis-common-protos-types (~> 1.0)
-    grpc (1.62.0-x86_64-linux)
+    grpc (1.63.0-arm64-darwin)
       google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
@@ -355,7 +348,6 @@ GEM
     hana (1.3.7)
     hashdiff (1.0.1)
     hashie (5.0.0)
-    hkdf (1.0.0)
     http (5.1.1)
       addressable (~> 2.8)
       http-cookie (~> 1.0)
@@ -369,7 +361,7 @@ GEM
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.14.5)
+    i18n (1.14.1)
       concurrent-ruby (~> 1.0)
     image_processing (1.12.2)
       mini_magick (>= 4.9.5, < 5)
@@ -393,8 +385,7 @@ GEM
       hana (~> 1.3)
       regexp_parser (~> 2.0)
       uri_template (~> 0.7)
-    jwt (2.8.1)
-      base64
+    jwt (2.7.0)
     kaminari (1.2.2)
       activesupport (>= 4.1.0)
       kaminari-actionview (= 1.2.2)
@@ -417,15 +408,8 @@ GEM
       addressable (~> 2.8)
     letter_opener (1.8.1)
       launchy (>= 2.2, < 3)
-    libdatadog (2.0.0.1.0)
-    libdatadog (2.0.0.1.0-x86_64-linux)
-    libddwaf (1.8.2.0.0)
-      ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-arm64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-x86_64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-x86_64-linux)
+    libdatadog (7.0.0.1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
       ffi (~> 1.0)
     line-bot-api (1.28.0)
     liquid (5.4.0)
@@ -435,6 +419,7 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
+    logger (1.6.0)
     lograge (0.14.0)
       actionpack (>= 4)
       activesupport (>= 4)
@@ -454,14 +439,13 @@ GEM
     meta_request (0.8.2)
       rack-contrib (>= 1.1, < 3)
       railties (>= 3.0.0, < 8)
-    method_source (1.1.0)
+    method_source (1.0.0)
     mime-types (3.4.1)
       mime-types-data (~> 3.2015)
     mime-types-data (3.2023.0218.1)
     mini_magick (4.12.0)
     mini_mime (1.1.5)
-    mini_portile2 (2.8.6)
-    minitest (5.23.0)
+    minitest (5.24.1)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -470,11 +454,9 @@ GEM
     multipart-post (2.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
-    net-http (0.4.1)
-      uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.11)
+    net-imap (0.4.12)
       date
       net-protocol
     net-pop (0.1.2)
@@ -490,14 +472,7 @@ GEM
     newrelic_rpm (9.6.0)
       base64
     nio4r (2.7.3)
-    nokogiri (1.16.5)
-      mini_portile2 (~> 2.8.2)
-      racc (~> 1.4)
-    nokogiri (1.16.5-arm64-darwin)
-      racc (~> 1.4)
-    nokogiri (1.16.5-x86_64-darwin)
-      racc (~> 1.4)
-    nokogiri (1.16.5-x86_64-linux)
+    nokogiri (1.16.6-arm64-darwin)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -527,7 +502,7 @@ GEM
     omniauth-rails_csrf_protection (1.0.2)
       actionpack (>= 4.2)
       omniauth (~> 2.0)
-    openssl (3.1.0)
+    openssl (3.2.0)
     orm_adapter (0.5.0)
     os (1.1.4)
     parallel (1.23.0)
@@ -551,7 +526,7 @@ GEM
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
-    racc (1.7.3)
+    racc (1.8.0)
     rack (2.2.9)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
@@ -561,28 +536,27 @@ GEM
       rack (>= 2.0.0)
     rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (3.2.0)
-      base64 (>= 0.1.0)
+    rack-protection (3.1.0)
       rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.6)
       rack
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rails (7.0.8.3)
-      actioncable (= 7.0.8.3)
-      actionmailbox (= 7.0.8.3)
-      actionmailer (= 7.0.8.3)
-      actionpack (= 7.0.8.3)
-      actiontext (= 7.0.8.3)
-      actionview (= 7.0.8.3)
-      activejob (= 7.0.8.3)
-      activemodel (= 7.0.8.3)
-      activerecord (= 7.0.8.3)
-      activestorage (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    rails (7.0.8.4)
+      actioncable (= 7.0.8.4)
+      actionmailbox (= 7.0.8.4)
+      actionmailer (= 7.0.8.4)
+      actionpack (= 7.0.8.4)
+      actiontext (= 7.0.8.4)
+      actionview (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activemodel (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       bundler (>= 1.15.0)
-      railties (= 7.0.8.3)
+      railties (= 7.0.8.4)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -590,21 +564,21 @@ GEM
     rails-html-sanitizer (1.6.0)
       loofah (~> 2.21)
       nokogiri (~> 1.14)
-    railties (7.0.8.3)
-      actionpack (= 7.0.8.3)
-      activesupport (= 7.0.8.3)
+    railties (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       method_source
       rake (>= 12.2)
       thor (~> 1.0)
       zeitwerk (~> 2.5)
     rainbow (3.1.1)
-    rake (13.2.1)
+    rake (13.1.0)
     rb-fsevent (0.11.2)
     rb-inotify (0.10.1)
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.22.1)
+    redis-client (0.22.2)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -628,25 +602,25 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.2.8)
-      strscan (>= 3.0.9)
-    rspec-core (3.12.2)
-      rspec-support (~> 3.12.0)
-    rspec-expectations (3.12.3)
+    rexml (3.3.1)
+      strscan
+    rspec-core (3.13.0)
+      rspec-support (~> 3.13.0)
+    rspec-expectations (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
-      rspec-support (~> 3.12.0)
-    rspec-mocks (3.12.5)
+      rspec-support (~> 3.13.0)
+    rspec-mocks (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
-      rspec-support (~> 3.12.0)
-    rspec-rails (6.0.2)
+      rspec-support (~> 3.13.0)
+    rspec-rails (6.1.3)
       actionpack (>= 6.1)
       activesupport (>= 6.1)
       railties (>= 6.1)
-      rspec-core (~> 3.12)
-      rspec-expectations (~> 3.12)
-      rspec-mocks (~> 3.12)
-      rspec-support (~> 3.12)
-    rspec-support (3.12.0)
+      rspec-core (~> 3.13)
+      rspec-expectations (~> 3.13)
+      rspec-mocks (~> 3.13)
+      rspec-support (~> 3.13)
+    rspec-support (3.13.1)
     rspec_junit_formatter (0.6.0)
       rspec-core (>= 2, < 4, != 2.12.0)
     rubocop (1.50.2)
@@ -704,23 +678,24 @@ GEM
       activesupport (>= 4)
     selectize-rails (0.12.6)
     semantic_range (3.0.0)
-    sentry-rails (5.17.3)
+    sentry-rails (5.18.1)
       railties (>= 5.0)
-      sentry-ruby (~> 5.17.3)
-    sentry-ruby (5.17.3)
+      sentry-ruby (~> 5.18.1)
+    sentry-ruby (5.18.1)
       bigdecimal
       concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.17.3)
-      sentry-ruby (~> 5.17.3)
+    sentry-sidekiq (5.18.1)
+      sentry-ruby (~> 5.18.1)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.2.4)
+    sidekiq (7.3.0)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
+      logger
       rack (>= 2.2.4)
-      redis-client (>= 0.19.0)
+      redis-client (>= 0.22.2)
     sidekiq-cron (1.12.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
@@ -762,7 +737,7 @@ GEM
     strscan (3.1.0)
     telephone_number (1.4.20)
     test-prof (1.2.1)
-    thor (1.3.1)
+    thor (1.3.0)
     tilt (2.3.0)
     time_diff (0.3.0)
       activesupport
@@ -787,12 +762,11 @@ GEM
     unf_ext (0.0.8.2)
     unicode-display_width (2.4.2)
     uniform_notifier (1.16.0)
-    uri (0.13.0)
     uri_template (0.7.0)
     valid_email2 (4.0.6)
       activemodel (>= 3.2)
       mail (~> 2.5)
-    version_gem (1.1.4)
+    version_gem (1.1.3)
     warden (1.2.9)
       rack (>= 2.0.9)
     web-console (4.2.1)
@@ -800,8 +774,7 @@ GEM
       activemodel (>= 6.0.0)
       bindex (>= 0.4.0)
       railties (>= 6.0.0)
-    web-push (3.0.0)
-      hkdf (~> 1.0)
+    web-push (3.0.1)
       jwt (~> 2.0)
       openssl (~> 3.0)
     webmock (3.18.1)
@@ -821,18 +794,10 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.6.14)
+    zeitwerk (2.6.16)
 
 PLATFORMS
-  arm64-darwin-20
-  arm64-darwin-21
-  arm64-darwin-22
-  ruby
-  x86_64-darwin-18
-  x86_64-darwin-20
-  x86_64-darwin-21
-  x86_64-darwin-22
-  x86_64-linux
+  arm64-darwin-23
 
 DEPENDENCIES
   active_record_query_trace
@@ -863,7 +828,7 @@ DEPENDENCIES
   devise (>= 4.9.4)
   devise-secure_password!
   devise_token_auth (>= 1.2.3)
-  dotenv-rails
+  dotenv-rails (>= 3.0.0)
   down
   elastic-apm
   email_reply_trimmer
@@ -918,13 +883,13 @@ DEPENDENCIES
   rack-cors (= 2.0.0)
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (~> 7.0.8.1)
+  rails (~> 7.0.8.4)
   redis
   redis-namespace
   responders (>= 3.1.1)
   rest-client
   reverse_markdown
-  rspec-rails
+  rspec-rails (>= 6.1.3)
   rspec_junit_formatter
   rubocop
   rubocop-performance
@@ -933,11 +898,11 @@ DEPENDENCIES
   scout_apm
   scss_lint
   seed_dump
-  sentry-rails (>= 5.14.0)
+  sentry-rails (>= 5.18.1)
   sentry-ruby
-  sentry-sidekiq (>= 5.15.0)
+  sentry-sidekiq (>= 5.18.1)
   shoulda-matchers
-  sidekiq (>= 7.2.4)
+  sidekiq (>= 7.3.0)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)
@@ -955,14 +920,14 @@ DEPENDENCIES
   uglifier
   valid_email2
   web-console (>= 4.2.1)
-  web-push
+  web-push (>= 3.0.1)
   webmock
   webpacker
   wisper (= 2.0.0)
   working_hours
 
 RUBY VERSION
-   ruby 3.2.2p185
+   ruby 3.3.3p89
 
 BUNDLED WITH
-   2.4.6
+   2.5.14

VERSION_CW

@@ -1 +1 @@
-3.3.1
+3.9.0

VERSION_CWCTL

@@ -1 +1 @@
-2.7.0
+2.8.0

app/builders/v2/base_conversation_report_builder.rb

@@ -0,0 +1,30 @@
+class V2::BaseConversationReportBuilder
+  pattr_initialize :account, :params
+
+  private
+
+  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
+  COUNT_METRICS = %w[
+    conversations_count
+    incoming_messages_count
+    outgoing_messages_count
+    resolutions_count
+    bot_resolutions_count
+    bot_handoffs_count
+  ].freeze
+
+  def builder_class(metric)
+    case metric
+    when *AVG_METRICS
+      V2::Reports::Timeseries::AverageReportBuilder
+    when *COUNT_METRICS
+      V2::Reports::Timeseries::CountReportBuilder
+    end
+  end
+
+  def log_invalid_metric
+    Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}"
+
+    {}
+  end
+end

app/builders/v2/conversation_metric_builder.rb

@@ -0,0 +1,30 @@
+class V2::ConversationMetricBuilder < V2::BaseConversationReportBuilder
+  def summary
+    {
+      conversations_count: count('conversations_count'),
+      incoming_messages_count: count('incoming_messages_count'),
+      outgoing_messages_count: count('outgoing_messages_count'),
+      avg_first_response_time: count('avg_first_response_time'),
+      avg_resolution_time: count('avg_resolution_time'),
+      resolutions_count: count('resolutions_count'),
+      reply_time: count('reply_time')
+    }
+  end
+
+  def bot_summary
+    {
+      bot_resolutions_count: count('bot_resolutions_count'),
+      bot_handoffs_count: count('bot_handoffs_count')
+    }
+  end
+
+  private
+
+  def count(metric)
+    builder_class(metric).new(account, builder_params(metric)).aggregate_value
+  end
+
+  def builder_params(metric)
+    params.merge({ metric: metric })
+  end
+end

app/builders/v2/conversation_report_builder.rb

@@ -0,0 +1,25 @@
+class V2::ConversationReportBuilder < V2::BaseConversationReportBuilder
+  include DateRangeHelper
+
+  pattr_initialize :account, :params
+
+  def timeseries
+    perform_action(:timeseries)
+  end
+
+  def aggregate_value
+    perform_action(:aggregate_value)
+  end
+
+  private
+
+  def perform_action(method_name)
+    return builder.new(account, params).public_send(method_name) if builder.present?
+
+    log_invalid_metric
+  end
+
+  def builder
+    builder_class(params[:metric])
+  end
+end

app/builders/v2/reports/agent_summary_builder.rb

@@ -3,6 +3,7 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
   def build
     set_grouped_conversations_count
+    set_grouped_resolved_conversations_count
     set_grouped_avg_reply_time
     set_grouped_avg_first_response_time
     set_grouped_avg_resolution_time
@@ -27,6 +28,15 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
     @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
   end
 
+  def set_grouped_resolved_conversations_count
+    @grouped_resolved_conversations_count = reporting_events
+                                            .where(name: 'conversation_resolved')
+                                            .select(group_by_key, :conversation_id)
+                                            .distinct
+                                            .group(group_by_key)
+                                            .count(:conversation_id)
+  end
+
   def group_by_key
     :user_id
   end
@@ -37,12 +47,14 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
   def prepare_report
     account.account_users.each_with_object([]) do |account_user, arr|
+      user_id = account_user.user_id
       arr << {
-        id: account_user.user_id,
-        conversations_count: @grouped_conversations_count[account_user.user_id],
-        avg_resolution_time: @grouped_avg_resolution_time[account_user.user_id],
-        avg_first_response_time: @grouped_avg_first_response_time[account_user.user_id],
-        avg_reply_time: @grouped_avg_reply_time[account_user.user_id]
+        id: user_id,
+        conversations_count: @grouped_conversations_count[user_id],
+        resolved_conversations_count: @grouped_resolved_conversations_count[user_id],
+        avg_resolution_time: @grouped_avg_resolution_time[user_id],
+        avg_first_response_time: @grouped_avg_first_response_time[user_id],
+        avg_reply_time: @grouped_avg_reply_time[user_id]
       }
     end
   end

app/builders/v2/reports/inbox_summary_builder.rb

@@ -0,0 +1,65 @@
+class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  pattr_initialize [:account!, :params!]
+
+  def build
+    set_grouped_conversations_count
+    set_grouped_resolved_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
+    prepare_report
+  end
+
+  private
+
+  def set_grouped_conversations_count
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('inbox_id').count
+  end
+
+  def set_grouped_avg_resolution_time
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
+  end
+
+  def set_grouped_avg_first_response_time
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
+  end
+
+  def set_grouped_avg_reply_time
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
+  end
+
+  def set_grouped_resolved_conversations_count
+    @grouped_resolved_conversations_count = reporting_events
+                                            .where(name: 'conversation_resolved')
+                                            .select(group_by_key, :conversation_id)
+                                            .distinct
+                                            .group(group_by_key)
+                                            .count(:conversation_id)
+  end
+
+  def group_by_key
+    :inbox_id
+  end
+
+  def reporting_events
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range)
+  end
+
+  def prepare_report
+    account.inboxes.each_with_object([]) do |inbox, arr|
+      inbox_id = inbox.id
+      arr << {
+        id: inbox_id,
+        conversations_count: @grouped_conversations_count[inbox_id],
+        resolved_conversations_count: @grouped_resolved_conversations_count[inbox_id],
+        avg_resolution_time: @grouped_avg_resolution_time[inbox_id],
+        avg_first_response_time: @grouped_avg_first_response_time[inbox_id],
+        avg_reply_time: @grouped_avg_reply_time[inbox_id]
+      }
+    end
+  end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/team_summary_builder.rb

@@ -3,6 +3,7 @@ class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
   def build
     set_grouped_conversations_count
+    set_grouped_resolved_conversations_count
     set_grouped_avg_reply_time
     set_grouped_avg_first_response_time
     set_grouped_avg_resolution_time
@@ -27,6 +28,15 @@ class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
     @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
   end
 
+  def set_grouped_resolved_conversations_count
+    @grouped_resolved_conversations_count = reporting_events
+                                            .where(name: 'conversation_resolved')
+                                            .select(group_by_key, :conversation_id)
+                                            .distinct
+                                            .group(group_by_key)
+                                            .count(:conversation_id)
+  end
+
   def reporting_events
     @reporting_events ||= Current.account.reporting_events.where(created_at: range).joins(:conversation)
   end
@@ -40,6 +50,7 @@ class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
       arr << {
         id: team.id,
         conversations_count: @grouped_conversations_count[team.id],
+        resolved_conversations_count: @grouped_resolved_conversations_count[team.id],
         avg_resolution_time: @grouped_avg_resolution_time[team.id],
         avg_first_response_time: @grouped_avg_first_response_time[team.id],
         avg_reply_time: @grouped_avg_reply_time[team.id]

app/controllers/api/v1/accounts/google/authorizations_controller.rb

@@ -0,0 +1,32 @@
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
+  include GoogleConcern
+  before_action :check_authorization
+
+  def create
+    email = params[:authorization][:email]
+    redirect_url = google_client.auth_code.authorize_url(
+      {
+        redirect_uri: "#{base_url}/google/callback",
+        scope: 'email profile https://mail.google.com/',
+        response_type: 'code',
+        prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
+        access_type: 'offline', # the default is 'online'
+        client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
+      }
+    )
+
+    if redirect_url
+      cache_key = "google::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
+      render json: { success: true, url: redirect_url }
+    else
+      render json: { success: false }, status: :unprocessable_entity
+    end
+  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
+end

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -12,8 +12,8 @@ class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts
       }
     )
     if redirect_url
-      email = email.downcase
-      ::Redis::Alfred.setex(email, Current.account.id, 5.minutes)
+      cache_key = "microsoft::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity

app/controllers/api/v2/accounts/live_reports_controller.rb

@@ -0,0 +1,57 @@
+class Api::V2::Accounts::LiveReportsController < Api::V1::Accounts::BaseController
+  before_action :load_conversations, only: [:conversation_metrics, :grouped_conversation_metrics]
+  before_action :set_group_scope, only: [:grouped_conversation_metrics]
+
+  def conversation_metrics
+    render json: {
+      open: @conversations.open.count,
+      unattended: @conversations.open.unattended.count,
+      unassigned: @conversations.open.unassigned.count
+    }
+  end
+
+  def grouped_conversation_metrics
+    count_by_group = @conversations.open.group(@group_scope).count
+    unattended_by_group = @conversations.open.unattended.group(@group_scope).count
+    unassigned_by_group = @conversations.open.unassigned.group(@group_scope).count
+
+    group_metrics = count_by_group.map do |group_id, count|
+      metric = {
+        open: count,
+        unattended: unattended_by_group[group_id] || 0,
+        unassigned: unassigned_by_group[group_id] || 0
+      }
+      metric[@group_scope] = group_id
+      metric
+    end
+
+    render json: group_metrics
+  end
+
+  private
+
+  def set_group_scope
+    render json: { error: 'invalid group_by' }, status: :unprocessable_entity and return unless %w[
+      team_id
+      assignee_id
+    ].include?(permitted_params[:group_by])
+
+    @group_scope = permitted_params[:group_by]
+  end
+
+  def team
+    return unless permitted_params[:team_id]
+
+    @team ||= Current.account.teams.find(permitted_params[:team_id])
+  end
+
+  def load_conversations
+    scope = Current.account.conversations
+    scope = scope.where(team_id: team.id) if team.present?
+    @conversations = scope
+  end
+
+  def permitted_params
+    params.permit(:team_id, :group_by)
+  end
+end

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -10,6 +10,10 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::TeamSummaryBuilder)
   end
 
+  def inbox
+    render_report_with(V2::Reports::InboxSummaryBuilder)
+  end
+
   private
 
   def check_authorization

app/controllers/concerns/google_concern.rb

@@ -0,0 +1,20 @@
+module GoogleConcern
+  extend ActiveSupport::Concern
+
+  def google_client
+    app_id = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
+    app_secret = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_SECRET', nil)
+
+    ::OAuth2::Client.new(app_id, app_secret, {
+                           site: 'https://oauth2.googleapis.com',
+                           authorize_url: 'https://accounts.google.com/o/oauth2/auth',
+                           token_url: 'https://accounts.google.com/o/oauth2/token'
+                         })
+  end
+
+  private
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+end

app/controllers/concerns/microsoft_concern.rb

@@ -15,10 +15,6 @@ module MicrosoftConcern
 
   private
 
-  def parsed_body
-    @parsed_body ||= Rack::Utils.parse_nested_query(@response.raw_response.body)
-  end
-
   def base_url
     ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end

app/controllers/dashboard_controller.rb

@@ -37,7 +37,7 @@ class DashboardController < ActionController::Base
   end
 
   def set_dashboard_scripts
-    @dashboard_scripts = GlobalConfig.get_value('DASHBOARD_SCRIPTS')
+    @dashboard_scripts = sensitive_path? ? nil : GlobalConfig.get_value('DASHBOARD_SCRIPTS')
   end
 
   def ensure_installation_onboarding
@@ -75,4 +75,14 @@ class DashboardController < ActionController::Base
                           'application'
                         end
   end
+
+  def sensitive_path?
+    # dont load dashboard scripts on sensitive paths like password reset
+    sensitive_paths = [edit_user_password_path].freeze
+
+    # remove app prefix
+    current_path = request.path.gsub(%r{^/app}, '')
+
+    sensitive_paths.include?(current_path)
+  end
 end

app/controllers/google/callbacks_controller.rb

@@ -0,0 +1,18 @@
+class Google::CallbacksController < OauthCallbackController
+  include GoogleConcern
+
+  private
+
+  def provider_name
+    'google'
+  end
+
+  def imap_address
+    'imap.gmail.com'
+  end
+
+  def oauth_client
+    # from GoogleConcern
+    google_client
+  end
+end

app/controllers/microsoft/callbacks_controller.rb

@@ -1,90 +1,17 @@
-class Microsoft::CallbacksController < ApplicationController
+class Microsoft::CallbacksController < OauthCallbackController
   include MicrosoftConcern
 
-  def show
-    @response = microsoft_client.auth_code.get_token(
-      oauth_code,
-      redirect_uri: "#{base_url}/microsoft/callback"
-    )
-
-    inbox, already_exists = find_or_create_inbox
-    ::Redis::Alfred.delete(users_data['email'].downcase)
-
-    if already_exists
-      redirect_to app_microsoft_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
-    else
-      redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
-    end
-  rescue StandardError => e
-    ChatwootExceptionTracker.new(e).capture_exception
-    redirect_to '/'
-  end
-
   private
 
-  def oauth_code
-    params[:code]
+  def oauth_client
+    microsoft_client
   end
 
-  def users_data
-    decoded_token = JWT.decode parsed_body[:id_token], nil, false
-    decoded_token[0]
+  def provider_name
+    'microsoft'
   end
 
-  def parsed_body
-    @parsed_body ||= @response.response.parsed
-  end
-
-  def account_id
-    ::Redis::Alfred.get(users_data['email'].downcase)
-  end
-
-  def account
-    @account ||= Account.find(account_id)
-  end
-
-  def find_or_create_inbox
-    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
-    # we need this value to know where to redirect on sucessful processing of the callback
-    channel_exists = channel_email.present?
-
-    channel_email ||= create_microsoft_channel_with_inbox
-    update_microsoft_channel(channel_email)
-
-    # reauthorize channel, this code path only triggers when microsoft auth is successful
-    # reauthorized will also update cache keys for the associated inbox
-    channel_email.reauthorized!
-
-    [channel_email.inbox, channel_exists]
-  end
-
-  # Fallback name, for when name field is missing from users_data
-  def fallback_name
-    users_data['email'].split('@').first.parameterize.titleize
-  end
-
-  def create_microsoft_channel_with_inbox
-    ActiveRecord::Base.transaction do
-      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
-      account.inboxes.create!(
-        account: account,
-        channel: channel_email,
-        name: users_data['name'] || fallback_name
-      )
-      channel_email
-    end
-  end
-
-  def update_microsoft_channel(channel_email)
-    channel_email.update!({
-                            imap_login: users_data['email'], imap_address: 'outlook.office365.com',
-                            imap_port: '993', imap_enabled: true,
-                            provider: 'microsoft',
-                            provider_config: {
-                              access_token: parsed_body['access_token'],
-                              refresh_token: parsed_body['refresh_token'],
-                              expires_on: (Time.current.utc + 1.hour).to_s
-                            }
-                          })
+  def imap_address
+    'outlook.office365.com'
   end
 end

app/controllers/oauth_callback_controller.rb

@@ -0,0 +1,108 @@
+class OauthCallbackController < ApplicationController
+  def show
+    @response = oauth_client.auth_code.get_token(
+      oauth_code,
+      redirect_uri: "#{base_url}/#{provider_name}/callback"
+    )
+
+    handle_response
+    ::Redis::Alfred.delete(cache_key)
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e).capture_exception
+    redirect_to '/'
+  end
+
+  private
+
+  def handle_response
+    inbox, already_exists = find_or_create_inbox
+
+    if already_exists
+      redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
+    else
+      redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
+    end
+  end
+
+  def find_or_create_inbox
+    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
+    # we need this value to know where to redirect on sucessful processing of the callback
+    channel_exists = channel_email.present?
+
+    channel_email ||= create_channel_with_inbox
+    update_channel(channel_email)
+
+    # reauthorize channel, this code path only triggers when microsoft auth is successful
+    # reauthorized will also update cache keys for the associated inbox
+    channel_email.reauthorized!
+
+    [channel_email.inbox, channel_exists]
+  end
+
+  def update_channel(channel_email)
+    channel_email.update!({
+                            imap_login: users_data['email'], imap_address: imap_address,
+                            imap_port: '993', imap_enabled: true,
+                            provider: provider_name,
+                            provider_config: {
+                              access_token: parsed_body['access_token'],
+                              refresh_token: parsed_body['refresh_token'],
+                              expires_on: (Time.current.utc + 1.hour).to_s
+                            }
+                          })
+  end
+
+  def provider_name
+    raise NotImplementedError
+  end
+
+  def oauth_client
+    raise NotImplementedError
+  end
+
+  def cache_key
+    "#{provider_name}::#{users_data['email'].downcase}"
+  end
+
+  def create_channel_with_inbox
+    ActiveRecord::Base.transaction do
+      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
+      account.inboxes.create!(
+        account: account,
+        channel: channel_email,
+        name: users_data['name'] || fallback_name
+      )
+      channel_email
+    end
+  end
+
+  def users_data
+    decoded_token = JWT.decode parsed_body[:id_token], nil, false
+    decoded_token[0]
+  end
+
+  def account_id
+    ::Redis::Alfred.get(cache_key)
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+
+  # Fallback name, for when name field is missing from users_data
+  def fallback_name
+    users_data['email'].split('@').first.parameterize.titleize
+  end
+
+  def oauth_code
+    params[:code]
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+
+  def parsed_body
+    @parsed_body ||= @response.response.parsed
+  end
+end

app/controllers/super_admin/app_configs_controller.rb

@@ -40,7 +40,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
                        when 'email'
                          ['MAILER_INBOUND_EMAIL_DOMAIN']
                        else
-                         %w[ENABLE_ACCOUNT_SIGNUP]
+                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
                        end
   end
 end

app/helpers/api/v2/accounts/heatmap_helper.rb

@@ -94,7 +94,8 @@ module Api::V2::Accounts::HeatmapHelper
   end
 
   def since_timestamp(date)
-    (date - 6.days).to_i.to_s
+    number_of_days = params[:days_before].present? ? params[:days_before].to_i.days : 6.days
+    (date - number_of_days).to_i.to_s
   end
 
   def until_timestamp(date)

app/javascript/dashboard/App.Vue.spec.js

@@ -1,11 +0,0 @@
-import App from './App';
-import '../../test-matchers';
-
-describe(`App component`, () => {
-  it(`should be a component`, () => {
-    // Arrange
-    // Act
-    expect(App).toBeVueComponent('App');
-    // Assert
-  });
-});

app/javascript/dashboard/App.vue

@@ -27,6 +27,7 @@
 
 <script>
 import { mapGetters } from 'vuex';
+import router from '../dashboard/routes';
 import AddAccountModal from '../dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification.vue';
@@ -43,6 +44,7 @@ import {
   registerSubscription,
   verifyServiceWorkerExistence,
 } from './helper/pushHelper';
+import ReconnectService from 'dashboard/helper/ReconnectService';
 
 export default {
   name: 'App',
@@ -64,6 +66,7 @@ export default {
     return {
       showAddAccountModal: false,
       latestChatwootVersion: null,
+      reconnectService: null,
     };
   },
 
@@ -102,6 +105,11 @@ export default {
     this.listenToThemeChanges();
     this.setLocale(window.chatwootConfig.selectedLocale);
   },
+  beforeDestroy() {
+    if (this.reconnectService) {
+      this.reconnectService.disconnect();
+    }
+  },
   methods: {
     initializeColorTheme() {
       setColorTheme(window.matchMedia('(prefers-color-scheme: dark)').matches);
@@ -125,6 +133,7 @@ export default {
       this.updateRTLDirectionView(locale);
       this.latestChatwootVersion = latestChatwootVersion;
       vueActionCable.init(pubsubToken);
+      this.reconnectService = new ReconnectService(this.$store, router);
 
       verifyServiceWorkerExistence(registration =>
         registration.pushManager.getSubscription().then(subscription => {

app/javascript/dashboard/api/account.js

@@ -9,6 +9,13 @@ class AccountAPI extends ApiClient {
   createAccount(data) {
     return axios.post(`${this.apiVersion}/accounts`, data);
   }
+
+  async getCacheKeys() {
+    const response = await axios.get(
+      `/api/v1/accounts/${this.accountIdFromRoute}/cache_keys`
+    );
+    return response.data.cache_keys;
+  }
 }
 
 export default new AccountAPI();

app/javascript/dashboard/api/channel/googleClient.js

@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class MicrosoftClient extends ApiClient {
+  constructor() {
+    super('google', { accountScoped: true });
+  }
+
+  generateAuthorization(payload) {
+    return axios.post(`${this.url}/authorization`, payload);
+  }
+}
+
+export default new MicrosoftClient();

app/javascript/dashboard/api/enterprise/specs/account.spec.js

@@ -15,10 +15,10 @@ describe('#enterpriseAccountAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/liveReports.js

@@ -0,0 +1,20 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class LiveReportsAPI extends ApiClient {
+  constructor() {
+    super('live_reports', { accountScoped: true, apiVersion: 'v2' });
+  }
+
+  getConversationMetric(params = {}) {
+    return axios.get(`${this.url}/conversation_metrics`, { params });
+  }
+
+  getGroupedConversations({ groupBy } = { groupBy: 'assignee_id' }) {
+    return axios.get(`${this.url}/grouped_conversation_metrics`, {
+      params: { group_by: groupBy },
+    });
+  }
+}
+
+export default new LiveReportsAPI();

app/javascript/dashboard/api/reports.js

@@ -61,9 +61,9 @@ class ReportsAPI extends ApiClient {
     });
   }
 
-  getConversationTrafficCSV() {
+  getConversationTrafficCSV({ daysBefore = 6 } = {}) {
     return axios.get(`${this.url}/conversation_traffic`, {
-      params: { timezone_offset: getTimeOffset() },
+      params: { timezone_offset: getTimeOffset(), days_before: daysBefore },
     });
   }
 

app/javascript/dashboard/api/specs/account.spec.js

@@ -15,10 +15,10 @@ describe('#accountAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/accountActions.spec.js

@@ -10,10 +10,10 @@ describe('#ContactsAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/agents.spec.js

@@ -14,7 +14,7 @@ describe('#AgentAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/article.spec.js

@@ -14,10 +14,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -44,10 +44,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -71,10 +71,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -98,10 +98,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -129,10 +129,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/assignableAgents.spec.js

@@ -4,10 +4,10 @@ describe('#AssignableAgentsAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/channel/fbChannel.spec.js

@@ -13,10 +13,10 @@ describe('#FBChannel', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/contacts.spec.js

@@ -17,10 +17,10 @@ describe('#ContactsAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/conversations.spec.js

@@ -16,10 +16,10 @@ describe('#ConversationApi', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/csatReports.spec.js

@@ -11,10 +11,10 @@ describe('#Reports API', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/inbox/conversation.spec.js

@@ -24,10 +24,10 @@ describe('#ConversationAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/inbox/message.spec.js

@@ -15,10 +15,10 @@ describe('#ConversationAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/inboxes.spec.js

@@ -17,10 +17,10 @@ describe('#InboxesAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/integrations.spec.js

@@ -18,10 +18,10 @@ describe('#integrationAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/integrations/dyte.spec.js

@@ -11,10 +11,10 @@ describe('#accountAPI', () => {
   describe('createAMeeting', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -39,10 +39,10 @@ describe('#accountAPI', () => {
   describe('addParticipantToMeeting', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/integrations/linear.spec.js

@@ -16,10 +16,10 @@ describe('#linearAPI', () => {
   describe('getTeams', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -41,10 +41,10 @@ describe('#linearAPI', () => {
   describe('getTeamEntities', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -66,10 +66,10 @@ describe('#linearAPI', () => {
   describe('createIssue', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -96,10 +96,10 @@ describe('#linearAPI', () => {
   describe('link_issue', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -125,10 +125,10 @@ describe('#linearAPI', () => {
   describe('getLinkedIssue', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -150,10 +150,10 @@ describe('#linearAPI', () => {
   describe('unlinkIssue', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -178,10 +178,10 @@ describe('#linearAPI', () => {
   describe('searchIssues', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/notifications.spec.js

@@ -13,10 +13,10 @@ describe('#NotificationAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/reports.spec.js

@@ -20,10 +20,10 @@ describe('#Reports API', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/slaReports.spec.js

@@ -12,10 +12,10 @@ describe('#SLAReports API', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/teams.spec.js

@@ -16,10 +16,10 @@ describe('#TeamsAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/summaryReports.js

@@ -0,0 +1,40 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class SummaryReportsAPI extends ApiClient {
+  constructor() {
+    super('summary_reports', { accountScoped: true, apiVersion: 'v2' });
+  }
+
+  getTeamReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/team`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+
+  getAgentReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/agent`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+
+  getInboxReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/inbox`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
+}
+
+export default new SummaryReportsAPI();

app/javascript/dashboard/components/ChannelSelector.vue

@@ -1,6 +1,6 @@
 <template>
   <button
-    class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
+    class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col justify-end transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
     @click="$emit('click')"
   >
     <img :src="src" :alt="title" class="w-1/2 my-4 mx-auto" />

app/javascript/dashboard/components/ChatList.vue

@@ -111,15 +111,6 @@
         @updateFolder="onUpdateSavedFilter"
       />
     </woot-modal>
-    <woot-modal
-      :show.sync="showCustomSnoozeModal"
-      :on-close="hideCustomSnoozeModal"
-    >
-      <custom-snooze-modal
-        @close="hideCustomSnoozeModal"
-        @choose-time="chooseSnoozeTime"
-      />
-    </woot-modal>
   </div>
 </template>
 
@@ -152,10 +143,6 @@ import {
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
-import { CMD_SNOOZE_CONVERSATION } from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
-import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
-import { getUnixTime } from 'date-fns';
-import CustomSnoozeModal from 'dashboard/components/CustomSnoozeModal.vue';
 import IntersectionObserver from './IntersectionObserver.vue';
 
 export default {
@@ -170,7 +157,6 @@ export default {
     ConversationBulkActions,
     IntersectionObserver,
     VirtualList,
-    CustomSnoozeModal,
   },
   mixins: [
     timeMixin,
@@ -247,7 +233,6 @@ export default {
         root: this.$refs.conversationList,
         rootMargin: '100px 0px 100px 0px',
       },
-      showCustomSnoozeModal: false,
 
       itemComponent: ConversationItem,
       // virtualListExtraProps is to pass the props to the conversationItem component.
@@ -283,7 +268,6 @@ export default {
       campaigns: 'campaigns/getAllCampaigns',
       labels: 'labels/getLabels',
       selectedConversations: 'bulkActions/getSelectedConversationIds',
-      contextMenuChatId: 'getContextMenuChatId',
     }),
     hasAppliedFilters() {
       return this.appliedFilters.length !== 0;
@@ -514,14 +498,9 @@ export default {
       this.$store.dispatch('campaigns/get');
     }
 
-    bus.$on('fetch_conversation_stats', () => {
+    this.$emitter.on('fetch_conversation_stats', () => {
       this.$store.dispatch('conversationStats/get', this.conversationFilters);
     });
-
-    bus.$on(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
-  },
-  beforeDestroy() {
-    bus.$off(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
   },
   methods: {
     updateVirtualListProps(key, value) {
@@ -742,7 +721,7 @@ export default {
     updateAssigneeTab(selectedTab) {
       if (this.activeAssigneeTab !== selectedTab) {
         this.resetBulkActions();
-        bus.$emit('clearSearchInput');
+        this.$emitter.emit('clearSearchInput');
         this.activeAssigneeTab = selectedTab;
         if (!this.currentPage) {
           this.fetchConversations();
@@ -999,43 +978,6 @@ export default {
     onContextMenuToggle(state) {
       this.isContextMenuOpen = state;
     },
-    onCmdSnoozeConversation(snoozeType) {
-      if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
-        this.showCustomSnoozeModal = true;
-      } else {
-        this.toggleStatus(
-          wootConstants.STATUS_TYPE.SNOOZED,
-          findSnoozeTime(snoozeType) || null
-        );
-      }
-    },
-    chooseSnoozeTime(customSnoozeTime) {
-      this.showCustomSnoozeModal = false;
-      if (customSnoozeTime) {
-        this.toggleStatus(
-          wootConstants.STATUS_TYPE.SNOOZED,
-          getUnixTime(customSnoozeTime)
-        );
-      }
-    },
-    toggleStatus(status, snoozedUntil) {
-      this.$store
-        .dispatch('toggleStatus', {
-          conversationId: this.currentChat?.id || this.contextMenuChatId,
-          status,
-          snoozedUntil,
-        })
-        .then(() => {
-          this.$store.dispatch('setContextMenuChatId', null);
-          this.showAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
-        });
-    },
-    hideCustomSnoozeModal() {
-      // if we select custom snooze and then the custom snooze modal is open
-      // Then if the custom snooze modal is closed and set the context menu chat id to null
-      this.$store.dispatch('setContextMenuChatId', null);
-      this.showCustomSnoozeModal = false;
-    },
   },
 };
 </script>

app/javascript/dashboard/components/Code.vue

@@ -25,8 +25,10 @@
 <script>
 import 'highlight.js/styles/default.css';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
+  mixins: [alertMixin],
   props: {
     script: {
       type: String,
@@ -59,7 +61,7 @@ export default {
     async onCopy(e) {
       e.preventDefault();
       await copyTextToClipboard(this.script);
-      bus.$emit('newToastMessage', this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
+      this.showAlert(this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
   },
 };

app/javascript/dashboard/components/CustomAttribute.vue

@@ -270,10 +270,10 @@ export default {
   },
   mounted() {
     this.editedValue = this.formattedValue;
-    bus.$on(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
+    this.$emitter.on(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
   },
   destroyed() {
-    bus.$off(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
+    this.$emitter.off(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
   },
   methods: {
     onFocusAttribute(focusAttributeKey) {

app/javascript/dashboard/components/MaskedText.vue

@@ -18,8 +18,10 @@
 <script>
 import 'highlight.js/styles/default.css';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
+  mixins: [alertMixin],
   props: {
     value: {
       type: String,
@@ -35,7 +37,7 @@ export default {
     async onCopy(e) {
       e.preventDefault();
       await copyTextToClipboard(this.value);
-      bus.$emit('newToastMessage', this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
+      this.showAlert(this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
     toggleMasked() {
       this.masked = !this.masked;

app/javascript/dashboard/components/NetworkNotification.vue

@@ -1,26 +1,133 @@
+<script setup>
+import { ref, computed, onBeforeUnmount } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
+import { useEmitter } from 'dashboard/composables/emitter';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import {
+  isAConversationRoute,
+  isAInboxViewRoute,
+  isNotificationRoute,
+} from 'dashboard/helper/routeHelpers';
+import { useEventListener } from '@vueuse/core';
+
+const { t } = useI18n();
+const route = useRoute();
+
+const RECONNECTED_BANNER_TIMEOUT = 2000;
+
+const showNotification = ref(!navigator.onLine);
+const isDisconnected = ref(false);
+const isReconnecting = ref(false);
+const isReconnected = ref(false);
+let reconnectTimeout = null;
+
+const bannerText = computed(() => {
+  if (isReconnecting.value) return t('NETWORK.NOTIFICATION.RECONNECTING');
+  if (isReconnected.value) return t('NETWORK.NOTIFICATION.RECONNECT_SUCCESS');
+  return t('NETWORK.NOTIFICATION.OFFLINE');
+});
+
+const iconName = computed(() => (isReconnected.value ? 'wifi' : 'wifi-off'));
+const canRefresh = computed(
+  () => !isReconnecting.value && !isReconnected.value
+);
+
+const refreshPage = () => {
+  window.location.reload();
+};
+
+const closeNotification = () => {
+  showNotification.value = false;
+  isReconnected.value = false;
+  clearTimeout(reconnectTimeout);
+};
+
+const isInAnyOfTheRoutes = routeName => {
+  return (
+    isAConversationRoute(routeName, true) ||
+    isAInboxViewRoute(routeName, true) ||
+    isNotificationRoute(routeName, true)
+  );
+};
+
+const updateWebsocketStatus = () => {
+  isDisconnected.value = true;
+  showNotification.value = true;
+};
+
+const handleReconnectionCompleted = () => {
+  isDisconnected.value = false;
+  isReconnecting.value = false;
+  isReconnected.value = true;
+  showNotification.value = true;
+  reconnectTimeout = setTimeout(closeNotification, RECONNECTED_BANNER_TIMEOUT);
+};
+
+const handleReconnecting = () => {
+  if (isInAnyOfTheRoutes(route.name)) {
+    isReconnecting.value = true;
+    isReconnected.value = false;
+    showNotification.value = true;
+  } else {
+    handleReconnectionCompleted();
+  }
+};
+
+const updateOnlineStatus = event => {
+  // Case: Websocket is not disconnected
+  // If the app goes offline, show the notification
+  // If the app goes online, close the notification
+
+  // Case: Websocket is disconnected
+  // If the app goes offline, show the notification
+  // If the app goes online but the websocket is disconnected, don't close the notification
+  // If the app goes online and the websocket is not disconnected, close the notification
+
+  if (event.type === 'offline') {
+    showNotification.value = true;
+  } else if (event.type === 'online' && !isDisconnected.value) {
+    handleReconnectionCompleted();
+  }
+};
+
+useEventListener('online', updateOnlineStatus);
+useEventListener('offline', updateOnlineStatus);
+useEmitter(BUS_EVENTS.WEBSOCKET_DISCONNECT, updateWebsocketStatus);
+useEmitter(
+  BUS_EVENTS.WEBSOCKET_RECONNECT_COMPLETED,
+  handleReconnectionCompleted
+);
+useEmitter(BUS_EVENTS.WEBSOCKET_RECONNECT, handleReconnecting);
+
+onBeforeUnmount(() => {
+  clearTimeout(reconnectTimeout);
+});
+</script>
+
 <template>
   <transition name="network-notification-fade" tag="div">
-    <div v-show="showNotification" class="fixed top-4 left-2 z-50 group">
+    <div v-show="showNotification" class="fixed z-50 top-4 left-2 group">
       <div
-        class="flex items-center justify-between py-1 px-2 w-full rounded-lg shadow-lg bg-yellow-200 dark:bg-yellow-700 relative"
+        class="relative flex items-center justify-between w-full px-2 py-1 bg-yellow-200 rounded-lg shadow-lg dark:bg-yellow-700"
       >
         <fluent-icon
-          icon="wifi-off"
+          :icon="iconName"
           class="text-yellow-700/50 dark:text-yellow-50"
           size="18"
         />
         <span
-          class="text-xs tracking-wide font-medium px-2 text-yellow-700/70 dark:text-yellow-50"
+          class="px-2 text-xs font-medium tracking-wide text-yellow-700/70 dark:text-yellow-50"
         >
-          {{ $t('NETWORK.NOTIFICATION.OFFLINE') }}
+          {{ bannerText }}
         </span>
         <woot-button
+          v-if="canRefresh"
           :title="$t('NETWORK.BUTTON.REFRESH')"
           variant="clear"
           size="small"
           color-scheme="warning"
           icon="arrow-clockwise"
-          class="visible transition-all duration-500 ease-in-out ml-1"
           @click="refreshPage"
         />
         <woot-button
@@ -34,55 +141,3 @@
     </div>
   </transition>
 </template>
-
-<script>
-import globalConfigMixin from 'shared/mixins/globalConfigMixin';
-import { mapGetters } from 'vuex';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-
-export default {
-  mixins: [globalConfigMixin],
-
-  data() {
-    return {
-      showNotification: !navigator.onLine,
-    };
-  },
-
-  computed: {
-    ...mapGetters({ globalConfig: 'globalConfig/get' }),
-  },
-
-  mounted() {
-    window.addEventListener('offline', this.updateOnlineStatus);
-    window.bus.$on(BUS_EVENTS.WEBSOCKET_DISCONNECT, () => {
-      // TODO: Remove this after completing the conversation list refetching
-      // TODO: DIRTY FIX : CLEAN UP THIS WITH PROPER FIX, DELAYING THE RECONNECT FOR NOW
-      // THE CABLE IS FIRING IS VERY COMMON AND THUS INTERFERING USER EXPERIENCE
-      setTimeout(() => {
-        this.updateOnlineStatus({ type: 'offline' });
-      }, 4000);
-    });
-  },
-
-  beforeDestroy() {
-    window.removeEventListener('offline', this.updateOnlineStatus);
-  },
-
-  methods: {
-    refreshPage() {
-      window.location.reload();
-    },
-
-    closeNotification() {
-      this.showNotification = false;
-    },
-
-    updateOnlineStatus(event) {
-      if (event.type === 'offline') {
-        this.showNotification = true;
-      }
-    },
-  },
-};
-</script>

app/javascript/dashboard/components/SidemenuIcon.vue

@@ -21,7 +21,7 @@ export default {
   },
   methods: {
     onMenuItemClick() {
-      bus.$emit(BUS_EVENTS.TOGGLE_SIDEMENU);
+      this.$emitter.emit(BUS_EVENTS.TOGGLE_SIDEMENU);
     },
   },
 };

app/javascript/dashboard/components/SnackbarContainer.vue

@@ -15,11 +15,13 @@
 
 <script>
 import WootSnackbar from './Snackbar.vue';
+import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
     WootSnackbar,
   },
+  mixins: [alertMixin],
   props: {
     duration: {
       type: Number,
@@ -34,10 +36,10 @@ export default {
   },
 
   mounted() {
-    bus.$on('newToastMessage', this.onNewToastMessage);
+    this.$emitter.on('newToastMessage', this.onNewToastMessage);
   },
   beforeDestroy() {
-    bus.$off('newToastMessage', this.onNewToastMessage);
+    this.$emitter.off('newToastMessage', this.onNewToastMessage);
   },
   methods: {
     onNewToastMessage(message, action) {

app/javascript/dashboard/components/buttons/ResolveAction.vue

@@ -128,12 +128,12 @@ export default {
     },
   },
   mounted() {
-    bus.$on(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
-    bus.$on(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
+    this.$emitter.on(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
+    this.$emitter.on(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
   },
   destroyed() {
-    bus.$off(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
-    bus.$off(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
+    this.$emitter.off(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
+    this.$emitter.off(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
   },
   methods: {
     getKeyboardEvents() {

app/javascript/dashboard/components/layout/Sidebar.vue

@@ -20,7 +20,7 @@
       :teams="teams"
       :custom-views="customViews"
       :menu-config="activeSecondaryMenu"
-      :current-role="currentRole"
+      :current-user="currentUser"
       :is-on-chatwoot-cloud="isOnChatwootCloud"
       @add-label="showAddLabelPopup"
       @toggle-accounts="toggleAccountModal"
@@ -37,7 +37,8 @@ import alertMixin from 'shared/mixins/alertMixin';
 import PrimarySidebar from './sidebarComponents/Primary.vue';
 import SecondarySidebar from './sidebarComponents/Secondary.vue';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import router from '../../routes';
+import router, { routesWithPermissions } from '../../routes';
+import { hasPermissions } from '../../helper/permissionsHelper';
 
 export default {
   components: {
@@ -98,9 +99,13 @@ export default {
       return getSidebarItems(this.accountId);
     },
     primaryMenuItems() {
+      const userPermissions = this.currentUser.permissions;
       const menuItems = this.sideMenuConfig.primaryMenu;
       return menuItems.filter(menuItem => {
-        const isAvailableForTheUser = menuItem.roles.includes(this.currentRole);
+        const isAvailableForTheUser = hasPermissions(
+          routesWithPermissions[menuItem.toStateName],
+          userPermissions
+        );
 
         if (!isAvailableForTheUser) {
           return false;

app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js

@@ -9,7 +9,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.INBOX_VIEW,
     toState: frontendURL(`accounts/${accountId}/inbox-view`),
     toStateName: 'inbox_view',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'chat',
@@ -17,7 +16,6 @@ const primaryMenuItems = accountId => [
     label: 'CONVERSATIONS',
     toState: frontendURL(`accounts/${accountId}/dashboard`),
     toStateName: 'home',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'book-contacts',
@@ -26,7 +24,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.CRM,
     toState: frontendURL(`accounts/${accountId}/contacts`),
     toStateName: 'contacts_dashboard',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'arrow-trending-lines',
@@ -34,8 +31,7 @@ const primaryMenuItems = accountId => [
     label: 'REPORTS',
     featureFlag: FEATURE_FLAGS.REPORTS,
     toState: frontendURL(`accounts/${accountId}/reports`),
-    toStateName: 'settings_account_reports',
-    roles: ['administrator'],
+    toStateName: 'account_overview_reports',
   },
   {
     icon: 'megaphone',
@@ -44,7 +40,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.CAMPAIGNS,
     toState: frontendURL(`accounts/${accountId}/campaigns`),
     toStateName: 'ongoing_campaigns',
-    roles: ['administrator'],
   },
   {
     icon: 'library',
@@ -54,7 +49,6 @@ const primaryMenuItems = accountId => [
     alwaysVisibleOnChatwootInstances: true,
     toState: frontendURL(`accounts/${accountId}/portals`),
     toStateName: 'default_portal_articles',
-    roles: ['administrator'],
   },
   {
     icon: 'settings',
@@ -62,7 +56,6 @@ const primaryMenuItems = accountId => [
     label: 'SETTINGS',
     toState: frontendURL(`accounts/${accountId}/settings`),
     toStateName: 'settings_home',
-    roles: ['administrator', 'agent'],
   },
 ];
 

app/javascript/dashboard/components/layout/config/sidebarItems/settings.js

@@ -24,7 +24,6 @@ const settings = accountId => ({
     'settings_inbox_list',
     'settings_inbox_new',
     'settings_inbox_show',
-    'settings_inbox',
     'settings_inboxes_add_agents',
     'settings_inboxes_page_channel',
     'settings_integrations_dashboard_apps',
@@ -46,6 +45,9 @@ const settings = accountId => ({
       icon: 'briefcase',
       label: 'ACCOUNT_SETTINGS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/general`),
       toStateName: 'general_settings_index',
     },
@@ -53,6 +55,9 @@ const settings = accountId => ({
       icon: 'people',
       label: 'AGENTS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/agents/list`),
       toStateName: 'agent_list',
       featureFlag: FEATURE_FLAGS.AGENT_MANAGEMENT,
@@ -61,6 +66,9 @@ const settings = accountId => ({
       icon: 'people-team',
       label: 'TEAMS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/teams/list`),
       toStateName: 'settings_teams_list',
       featureFlag: FEATURE_FLAGS.TEAM_MANAGEMENT,
@@ -69,6 +77,9 @@ const settings = accountId => ({
       icon: 'mail-inbox-all',
       label: 'INBOXES',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/inboxes/list`),
       toStateName: 'settings_inbox_list',
       featureFlag: FEATURE_FLAGS.INBOX_MANAGEMENT,
@@ -77,6 +88,9 @@ const settings = accountId => ({
       icon: 'tag',
       label: 'LABELS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/labels/list`),
       toStateName: 'labels_list',
       featureFlag: FEATURE_FLAGS.LABELS,
@@ -85,6 +99,9 @@ const settings = accountId => ({
       icon: 'code',
       label: 'CUSTOM_ATTRIBUTES',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(
         `accounts/${accountId}/settings/custom-attributes/list`
       ),
@@ -95,6 +112,9 @@ const settings = accountId => ({
       icon: 'automation',
       label: 'AUTOMATION',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/automation/list`),
       toStateName: 'automation_list',
       featureFlag: FEATURE_FLAGS.AUTOMATIONS,
@@ -103,6 +123,9 @@ const settings = accountId => ({
       icon: 'bot',
       label: 'AGENT_BOTS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       globalConfigFlag: 'csmlEditorHost',
       toState: frontendURL(`accounts/${accountId}/settings/agent-bots`),
       toStateName: 'agent_bots',
@@ -112,6 +135,9 @@ const settings = accountId => ({
       icon: 'flash-settings',
       label: 'MACROS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/macros`),
       toStateName: 'macros_wrapper',
       featureFlag: FEATURE_FLAGS.MACROS,
@@ -120,6 +146,9 @@ const settings = accountId => ({
       icon: 'chat-multiple',
       label: 'CANNED_RESPONSES',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator', 'agent'],
+      },
       toState: frontendURL(
         `accounts/${accountId}/settings/canned-response/list`
       ),
@@ -130,6 +159,9 @@ const settings = accountId => ({
       icon: 'flash-on',
       label: 'INTEGRATIONS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/integrations`),
       toStateName: 'settings_integrations',
       featureFlag: FEATURE_FLAGS.INTEGRATIONS,
@@ -138,6 +170,9 @@ const settings = accountId => ({
       icon: 'star-emphasis',
       label: 'APPLICATIONS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/applications`),
       toStateName: 'settings_applications',
       featureFlag: FEATURE_FLAGS.INTEGRATIONS,
@@ -146,6 +181,9 @@ const settings = accountId => ({
       icon: 'key',
       label: 'AUDIT_LOGS',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/audit-log/list`),
       toStateName: 'auditlogs_list',
       isEnterpriseOnly: true,
@@ -156,6 +194,9 @@ const settings = accountId => ({
       icon: 'document-list-clock',
       label: 'SLA',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
       toStateName: 'sla_list',
       isEnterpriseOnly: true,
@@ -166,6 +207,9 @@ const settings = accountId => ({
       icon: 'credit-card-person',
       label: 'BILLING',
       hasSubMenu: false,
+      meta: {
+        permissions: ['administrator'],
+      },
       toState: frontendURL(`accounts/${accountId}/settings/billing`),
       toStateName: 'billing_settings_index',
       showOnlyOnCloud: true,

app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue

@@ -29,6 +29,8 @@ import SecondaryNavItem from './SecondaryNavItem.vue';
 import AccountContext from './AccountContext.vue';
 import { mapGetters } from 'vuex';
 import { FEATURE_FLAGS } from '../../../featureFlags';
+import { hasPermissions } from '../../../helper/permissionsHelper';
+import { routesWithPermissions } from '../../../routes';
 
 export default {
   components: {
@@ -60,9 +62,9 @@ export default {
       type: Object,
       default: () => {},
     },
-    currentRole: {
-      type: String,
-      default: '',
+    currentUser: {
+      type: Object,
+      default: () => {},
     },
     isOnChatwootCloud: {
       type: Boolean,
@@ -80,16 +82,16 @@ export default {
       return this.customViews.filter(view => view.filter_type === 'contact');
     },
     accessibleMenuItems() {
-      if (!this.currentRole) {
-        return [];
-      }
-      const menuItemsFilteredByRole = this.menuConfig.menuItems.filter(
-        menuItem =>
-          window.roleWiseRoutes[this.currentRole].indexOf(
-            menuItem.toStateName
-          ) > -1
+      const menuItemsFilteredByPermissions = this.menuConfig.menuItems.filter(
+        menuItem => {
+          const { permissions: userPermissions = [] } = this.currentUser;
+          return hasPermissions(
+            routesWithPermissions[menuItem.toStateName],
+            userPermissions
+          );
+        }
       );
-      return menuItemsFilteredByRole.filter(item => {
+      return menuItemsFilteredByPermissions.filter(item => {
         if (item.showOnlyOnCloud) {
           return this.isOnChatwootCloud;
         }

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue

@@ -65,27 +65,29 @@
         :show-child-count="showChildCount(child.count)"
         :child-item-count="child.count"
       />
-      <router-link
-        v-if="showItem(menuItem)"
-        v-slot="{ href, navigate }"
-        :to="menuItem.toState"
-        custom
-      >
-        <li class="pl-1">
-          <a :href="href">
-            <woot-button
-              size="tiny"
-              variant="clear"
-              color-scheme="secondary"
-              icon="add"
-              :data-testid="menuItem.dataTestid"
-              @click="e => newLinkClick(e, navigate)"
-            >
-              {{ $t(`SIDEBAR.${menuItem.newLinkTag}`) }}
-            </woot-button>
-          </a>
-        </li>
-      </router-link>
+      <Policy :permissions="['administrator']">
+        <router-link
+          v-if="menuItem.newLink"
+          v-slot="{ href, navigate }"
+          :to="menuItem.toState"
+          custom
+        >
+          <li class="pl-1">
+            <a :href="href">
+              <woot-button
+                size="tiny"
+                variant="clear"
+                color-scheme="secondary"
+                icon="add"
+                :data-testid="menuItem.dataTestid"
+                @click="e => newLinkClick(e, navigate)"
+              >
+                {{ $t(`SIDEBAR.${menuItem.newLinkTag}`) }}
+              </woot-button>
+            </a>
+          </li>
+        </router-link>
+      </Policy>
     </ul>
   </li>
 </template>
@@ -105,9 +107,10 @@ import {
   isOnMentionsView,
   isOnUnattendedView,
 } from '../../../store/modules/conversations/helpers/actionHelpers';
+import Policy from '../../policy.vue';
 
 export default {
-  components: { SecondaryChildNavItem },
+  components: { SecondaryChildNavItem, Policy },
   mixins: [adminMixin, configMixin],
   props: {
     menuItem: {

app/javascript/dashboard/components/layout/sidebarComponents/specs/AccountSelector.spec.js

@@ -1,12 +1,12 @@
-import AccountSelector from '../AccountSelector';
+import AccountSelector from '../AccountSelector.vue';
 import { createLocalVue, mount } from '@vue/test-utils';
 import Vuex from 'vuex';
 import VueI18n from 'vue-i18n';
 
 import i18n from 'dashboard/i18n';
-import WootModal from 'dashboard/components/Modal';
-import WootModalHeader from 'dashboard/components/ModalHeader';
-import FluentIcon from 'shared/components/FluentIcon/DashboardIcon';
+import WootModal from 'dashboard/components/Modal.vue';
+import WootModalHeader from 'dashboard/components/ModalHeader.vue';
+import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
 
 const localVue = createLocalVue();
 localVue.component('woot-modal', WootModal);

app/javascript/dashboard/components/layout/sidebarComponents/specs/AgentDetails.spec.js

@@ -1,12 +1,12 @@
-import AgentDetails from '../AgentDetails';
+import AgentDetails from '../AgentDetails.vue';
 import { createLocalVue, shallowMount } from '@vue/test-utils';
 import Vuex from 'vuex';
 import VueI18n from 'vue-i18n';
 import VTooltip from 'v-tooltip';
 
 import i18n from 'dashboard/i18n';
-import Thumbnail from 'dashboard/components/widgets/Thumbnail';
-import WootButton from 'dashboard/components/ui/WootButton';
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+import WootButton from 'dashboard/components/ui/WootButton.vue';
 const localVue = createLocalVue();
 localVue.use(Vuex);
 localVue.use(VueI18n);

app/javascript/dashboard/components/layout/sidebarComponents/specs/NotificationBell.spec.js

@@ -1,13 +1,15 @@
-import NotificationBell from '../NotificationBell';
+import NotificationBell from '../NotificationBell.vue';
 import { createLocalVue, shallowMount } from '@vue/test-utils';
 import Vuex from 'vuex';
 import VueI18n from 'vue-i18n';
+import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
 
 import i18n from 'dashboard/i18n';
 
 const localVue = createLocalVue();
 localVue.use(Vuex);
 localVue.use(VueI18n);
+localVue.component('fluent-icon', FluentIcon);
 
 const i18nConfig = new VueI18n({
   locale: 'en',
@@ -27,7 +29,7 @@ describe('notificationBell', () => {
 
   beforeEach(() => {
     actions = {
-      showNotification: jest.fn(),
+      showNotification: vi.fn(),
     };
     modules = {
       auth: {

app/javascript/dashboard/components/layout/specs/AvailabilityStatus.spec.js

@@ -2,15 +2,21 @@ import AvailabilityStatus from '../AvailabilityStatus.vue';
 import { createLocalVue, mount } from '@vue/test-utils';
 import Vuex from 'vuex';
 import VueI18n from 'vue-i18n';
+import VTooltip from 'v-tooltip';
+
+import WootButton from 'dashboard/components/ui/WootButton.vue';
+import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
+import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
+import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
+import WootDropdownDivider from 'shared/components/ui/dropdown/DropdownDivider.vue';
+import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
 
-import WootButton from 'dashboard/components/ui/WootButton';
-import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem';
-import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu';
-import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader';
-import WootDropdownDivider from 'shared/components/ui/dropdown/DropdownDivider';
 import i18n from 'dashboard/i18n';
 
 const localVue = createLocalVue();
+localVue.use(VTooltip, {
+  defaultHtml: false,
+});
 localVue.use(Vuex);
 localVue.use(VueI18n);
 localVue.component('woot-button', WootButton);
@@ -18,12 +24,14 @@ localVue.component('woot-dropdown-header', WootDropdownHeader);
 localVue.component('woot-dropdown-menu', WootDropdownMenu);
 localVue.component('woot-dropdown-divider', WootDropdownDivider);
 localVue.component('woot-dropdown-item', WootDropdownItem);
+localVue.component('fluent-icon', FluentIcon);
 
 const i18nConfig = new VueI18n({ locale: 'en', messages: i18n });
 
 describe('AvailabilityStatus', () => {
   const currentAvailability = 'online';
   const currentAccountId = '1';
+  const currentUserAutoOffline = false;
   let store = null;
   let actions = null;
   let modules = null;
@@ -31,7 +39,7 @@ describe('AvailabilityStatus', () => {
 
   beforeEach(() => {
     actions = {
-      updateAvailability: jest.fn(() => {
+      updateAvailability: vi.fn(() => {
         return Promise.resolve();
       }),
     };
@@ -41,6 +49,7 @@ describe('AvailabilityStatus', () => {
         getters: {
           getCurrentUserAvailability: () => currentAvailability,
           getCurrentAccountId: () => currentAccountId,
+          getCurrentUserAutoOffline: () => currentUserAutoOffline,
         },
       },
     };

app/javascript/dashboard/components/policy.vue

@@ -0,0 +1,23 @@
+<script setup>
+import { useStoreGetters } from 'dashboard/composables/store';
+import { computed } from 'vue';
+import { hasPermissions } from '../helper/permissionsHelper';
+const props = defineProps({
+  permissions: {
+    type: Array,
+    required: true,
+  },
+});
+
+const getters = useStoreGetters();
+const user = getters.getCurrentUser.value;
+const hasPermission = computed(() =>
+  hasPermissions(props.permissions, user.permissions)
+);
+</script>
+
+<template>
+  <div v-if="hasPermission">
+    <slot />
+  </div>
+</template>

app/javascript/dashboard/components/specs/SidemenuIcon.spec.js

@@ -1,5 +1,5 @@
 import { shallowMount } from '@vue/test-utils';
-import SidemenuIcon from '../SidemenuIcon';
+import SidemenuIcon from '../SidemenuIcon.vue';
 
 describe('SidemenuIcon', () => {
   test('matches snapshot', () => {

app/javascript/dashboard/components/specs/__snapshots__/SidemenuIcon.spec.js.snap

@@ -1,6 +1,6 @@
-// Jest Snapshot v1, https://goo.gl/fbAQLP
+// Vitest Snapshot v1, https://vitest.dev/guide/snapshot.html
 
-exports[`SidemenuIcon matches snapshot 1`] = `
+exports[`SidemenuIcon > matches snapshot 1`] = `
 <button
   class="-ml-3 text-black-900 dark:text-slate-300"
   color-scheme="secondary"

app/javascript/dashboard/components/ui/DatePicker/DatePicker.vue

@@ -22,7 +22,7 @@ import {
   setYear,
   isAfter,
 } from 'date-fns';
-
+import { useAlert } from 'dashboard/composables';
 import DatePickerButton from './components/DatePickerButton.vue';
 import CalendarDateInput from './components/CalendarDateInput.vue';
 import CalendarDateRange from './components/CalendarDateRange.vue';
@@ -185,7 +185,7 @@ const updateManualInput = (newDate, calendarType) => {
 };
 
 const handleManualInputError = message => {
-  bus.$emit('newToastMessage', message);
+  useAlert(message);
 };
 
 const resetDatePicker = () => {
@@ -201,7 +201,7 @@ const resetDatePicker = () => {
 
 const emitDateRange = () => {
   if (!isValid(selectedStartDate.value) || !isValid(selectedEndDate.value)) {
-    bus.$emit('newToastMessage', 'Please select a valid time range');
+    useAlert('Please select a valid time range');
   } else {
     showDatePicker.value = false;
     emit('dateRangeChanged', [selectedStartDate.value, selectedEndDate.value]);

app/javascript/dashboard/components/ui/DatePicker/helpers/specs/DatePickerHelper.spec.js

@@ -18,11 +18,11 @@ describe('Date formatting functions', () => {
   const testDate = new Date(2020, 4, 15); // May 15, 2020
 
   beforeEach(() => {
-    jest.spyOn(navigator, 'language', 'get').mockReturnValue('en-US');
+    vi.spyOn(navigator, 'language', 'get').mockReturnValue('en-US');
   });
 
   afterEach(() => {
-    jest.restoreAllMocks();
+    vi.restoreAllMocks();
   });
 
   it('returns the correct month name from a date', () => {
@@ -39,7 +39,7 @@ describe('Date formatting functions', () => {
   });
 
   it('returns the correct date format for the current locale en-IN', () => {
-    jest.spyOn(navigator, 'language', 'get').mockReturnValue('en-IN');
+    vi.spyOn(navigator, 'language', 'get').mockReturnValue('en-IN');
     const expected = 'dd/MM/yyyy';
     expect(getIntlDateFormatForLocale()).toBe(expected);
   });
@@ -231,13 +231,13 @@ describe('isHoveringNextDayInRange', () => {
 describe('getActiveDateRange', () => {
   const currentDate = new Date(2020, 5, 15, 12, 0); // May 15, 2020, at noon
 
-  beforeAll(() => {
+  beforeEach(() => {
     // Mocking the current date to ensure consistency in tests
-    jest.useFakeTimers().setSystemTime(currentDate.getTime());
+    vi.useFakeTimers().setSystemTime(currentDate.getTime());
   });
 
-  afterAll(() => {
-    jest.useRealTimers();
+  afterEach(() => {
+    vi.useRealTimers();
   });
 
   it('returns the correct range for "last7days"', () => {

app/javascript/dashboard/components/ui/Dropdown/DropdownListItemButton.vue

@@ -13,7 +13,7 @@ defineProps({
 <template>
   <button
     class="relative inline-flex items-center justify-start w-full p-3 border-0 rounded-none first:rounded-t-xl last:rounded-b-xl h-11 hover:bg-slate-50 dark:hover:bg-slate-700 active:bg-slate-75 dark:active:bg-slate-800"
-    @click.stop="$emit('click')"
+    @click.stop.prevent="$emit('click')"
     @mouseenter="$emit('mouseenter')"
     @mouseleave="$emit('mouseleave')"
     @focus="$emit('focus')"

app/javascript/dashboard/components/widgets/AIAssistanceButton.vue

@@ -81,7 +81,7 @@ export default {
   },
 
   mounted() {
-    bus.$on(CMD_AI_ASSIST, this.onAIAssist);
+    this.$emitter.on(CMD_AI_ASSIST, this.onAIAssist);
     this.initialMessage = this.draftMessage;
   },
 

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -352,10 +352,16 @@ export default {
     // Components using this
     // 1. SearchPopover.vue
 
-    bus.$on(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, this.insertContentIntoEditor);
+    this.$emitter.on(
+      BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
+      this.insertContentIntoEditor
+    );
   },
   beforeDestroy() {
-    bus.$off(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, this.insertContentIntoEditor);
+    this.$emitter.off(
+      BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
+      this.insertContentIntoEditor
+    );
   },
   methods: {
     reloadState(content = this.value) {

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -1,5 +1,9 @@
 <template>
-  <li v-if="shouldRenderMessage" :id="`message${data.id}`" :class="alignBubble">
+  <li
+    v-if="shouldRenderMessage"
+    :id="`message${data.id}`"
+    :class="[alignBubble, 'group']"
+  >
     <div :class="wrapClass">
       <div
         v-if="isFailed && !hasOneDayPassed && !isAnEmailInbox"
@@ -121,7 +125,10 @@
         </a>
       </div>
     </div>
-    <div v-if="shouldShowContextMenu" class="context-menu-wrap">
+    <div
+      v-if="shouldShowContextMenu"
+      class="context-menu-wrap invisible group-hover:visible"
+    >
       <context-menu
         v-if="isBubble && !isMessageDeleted"
         :context-menu-position="contextMenuPosition"
@@ -250,7 +257,16 @@ export default {
         html_content: { full: fullHTMLContent } = {},
         text_content: { full: fullTextContent } = {},
       } = this.contentAttributes.email || {};
-      return fullHTMLContent || fullTextContent || '';
+
+      if (fullHTMLContent) {
+        return fullHTMLContent;
+      }
+
+      if (fullTextContent) {
+        return fullTextContent.replace(/\n/g, '<br>');
+      }
+
+      return '';
     },
     displayQuotedButton() {
       if (this.emailMessageContent.includes('<blockquote')) {
@@ -473,11 +489,11 @@ export default {
   },
   mounted() {
     this.hasMediaLoadError = false;
-    bus.$on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
+    this.$emitter.on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
     this.setupHighlightTimer();
   },
   beforeDestroy() {
-    bus.$off(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
+    this.$emitter.off(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
     clearTimeout(this.higlightTimeout);
   },
   methods: {
@@ -531,7 +547,7 @@ export default {
       const { conversation_id: conversationId, id: replyTo } = this.data;
 
       LocalStorage.updateJsonStore(replyStorageKey, conversationId, replyTo);
-      bus.$emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.data);
+      this.$emitter.emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.data);
     },
     setupHighlightTimer() {
       if (Number(this.$route.query.messageId) !== Number(this.data.id)) {

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -324,12 +324,12 @@ export default {
   },
 
   created() {
-    bus.$on(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
+    this.$emitter.on(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
     // when a new message comes in, we refetch the label suggestions
-    bus.$on(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS, this.fetchSuggestions);
+    this.$emitter.on(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS, this.fetchSuggestions);
     // when a message is sent we set the flag to true this hides the label suggestions,
     // until the chat is changed and the flag is reset in the watch for currentChat
-    bus.$on(BUS_EVENTS.MESSAGE_SENT, () => {
+    this.$emitter.on(BUS_EVENTS.MESSAGE_SENT, () => {
       this.messageSentSinceOpened = true;
     });
   },
@@ -396,7 +396,7 @@ export default {
       this.$store.dispatch('fetchAllAttachments', this.currentChat.id);
     },
     removeBusListeners() {
-      bus.$off(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
+      this.$emitter.off(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
     },
     onScrollToMessage({ messageId = '' } = {}) {
       this.$nextTick(() => {
@@ -514,7 +514,7 @@ export default {
       } else {
         this.hasUserScrolled = true;
       }
-      bus.$emit(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL);
+      this.$emitter.emit(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL);
       this.fetchPreviousMessages(e.target.scrollTop);
     },
 

app/javascript/dashboard/components/widgets/conversation/MoreActions.vue

@@ -61,14 +61,14 @@ export default {
     ...mapGetters({ currentChat: 'getSelectedChat' }),
   },
   mounted() {
-    bus.$on(CMD_MUTE_CONVERSATION, this.mute);
-    bus.$on(CMD_UNMUTE_CONVERSATION, this.unmute);
-    bus.$on(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
+    this.$emitter.on(CMD_MUTE_CONVERSATION, this.mute);
+    this.$emitter.on(CMD_UNMUTE_CONVERSATION, this.unmute);
+    this.$emitter.on(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
   },
   destroyed() {
-    bus.$off(CMD_MUTE_CONVERSATION, this.mute);
-    bus.$off(CMD_UNMUTE_CONVERSATION, this.unmute);
-    bus.$off(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
+    this.$emitter.off(CMD_MUTE_CONVERSATION, this.mute);
+    this.$emitter.off(CMD_UNMUTE_CONVERSATION, this.unmute);
+    this.$emitter.off(CMD_SEND_TRANSCRIPT, this.toggleEmailActionsModal);
   },
   methods: {
     mute() {

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -197,7 +197,7 @@ import {
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
 
-const EmojiInput = () => import('shared/components/emoji/EmojiInput');
+const EmojiInput = () => import('shared/components/emoji/EmojiInput.vue');
 
 export default {
   components: {
@@ -596,12 +596,15 @@ export default {
     );
 
     this.fetchAndSetReplyTo();
-    bus.$on(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.fetchAndSetReplyTo);
+    this.$emitter.on(
+      BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE,
+      this.fetchAndSetReplyTo
+    );
 
     // A hacky fix to solve the drag and drop
     // Is showing on top of new conversation modal drag and drop
     // TODO need to find a better solution
-    bus.$on(
+    this.$emitter.on(
       BUS_EVENTS.NEW_CONVERSATION_MODAL,
       this.onNewConversationModalActive
     );
@@ -609,10 +612,13 @@ export default {
   destroyed() {
     document.removeEventListener('paste', this.onPaste);
     document.removeEventListener('keydown', this.handleKeyEvents);
-    bus.$off(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.fetchAndSetReplyTo);
+    this.$emitter.off(
+      BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE,
+      this.fetchAndSetReplyTo
+    );
   },
   beforeDestroy() {
-    bus.$off(
+    this.$emitter.off(
       BUS_EVENTS.NEW_CONVERSATION_MODAL,
       this.onNewConversationModalActive
     );
@@ -625,7 +631,7 @@ export default {
         const lines = title.split('\n');
         const nonEmptyLines = lines.filter(line => line.trim() !== '');
         const filteredMarkdown = nonEmptyLines.join(' ');
-        bus.$emit(
+        this.$emitter.emit(
           BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
           `[${filteredMarkdown}](${url})`
         );
@@ -867,8 +873,8 @@ export default {
           'createPendingMessageAndSend',
           messagePayload
         );
-        bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
-        bus.$emit(BUS_EVENTS.MESSAGE_SENT);
+        this.$emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
+        this.$emitter.emit(BUS_EVENTS.MESSAGE_SENT);
         this.removeFromDraft();
         this.sendMessageAnalyticsData(messagePayload.private);
       } catch (error) {
@@ -1194,7 +1200,7 @@ export default {
     resetReplyToMessage() {
       const replyStorageKey = LOCAL_STORAGE_KEYS.MESSAGE_REPLY_TO;
       LocalStorage.deleteFromJsonStore(replyStorageKey, this.conversationId);
-      bus.$emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE);
+      this.$emitter.emit(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE);
     },
     onNewConversationModalActive(isActive) {
       // Issue is if the new conversation modal is open and we drag and drop the file

app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue

@@ -47,7 +47,9 @@ export default {
   },
   methods: {
     scrollToMessage() {
-      bus.$emit(BUS_EVENTS.SCROLL_TO_MESSAGE, { messageId: this.message.id });
+      this.$emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE, {
+        messageId: this.message.id,
+      });
     },
   },
 };

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue

@@ -167,17 +167,29 @@ export default {
     };
   },
   mounted() {
-    bus.$on(CMD_BULK_ACTION_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
-    bus.$on(CMD_BULK_ACTION_REOPEN_CONVERSATION, this.onCmdReopenConversation);
-    bus.$on(
+    this.$emitter.on(
+      CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+      this.onCmdSnoozeConversation
+    );
+    this.$emitter.on(
+      CMD_BULK_ACTION_REOPEN_CONVERSATION,
+      this.onCmdReopenConversation
+    );
+    this.$emitter.on(
       CMD_BULK_ACTION_RESOLVE_CONVERSATION,
       this.onCmdResolveConversation
     );
   },
   destroyed() {
-    bus.$off(CMD_BULK_ACTION_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
-    bus.$off(CMD_BULK_ACTION_REOPEN_CONVERSATION, this.onCmdReopenConversation);
-    bus.$off(
+    this.$emitter.off(
+      CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+      this.onCmdSnoozeConversation
+    );
+    this.$emitter.off(
+      CMD_BULK_ACTION_REOPEN_CONVERSATION,
+      this.onCmdReopenConversation
+    );
+    this.$emitter.off(
       CMD_BULK_ACTION_RESOLVE_CONVERSATION,
       this.onCmdResolveConversation
     );

app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue

@@ -1,5 +1,5 @@
 <template>
-  <div @submit.prevent="onSubmit">
+  <div>
     <woot-input
       v-model="formState.title"
       :class="{ error: v$.title.$error }"
@@ -26,61 +26,19 @@
         "
       />
     </label>
-    <label :class="{ error: v$.teamId.$error }">
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TEAM.LABEL') }}
-      <select
-        v-model="formState.teamId"
-        :style="inputStyles"
-        @change="onChangeTeam"
-      >
-        <option v-for="item in teams" :key="item.name" :value="item.id">
-          {{ item.name }}
-        </option>
-      </select>
-      <span v-if="v$.teamId.$error" class="message">
-        {{ teamError }}
-      </span>
-    </label>
-    <label>
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.ASSIGNEE.LABEL') }}
-      <select v-model="formState.assigneeId" :style="inputStyles">
-        <option v-for="item in assignees" :key="item.name" :value="item.id">
-          {{ item.name }}
-        </option>
-      </select>
-    </label>
-    <label>
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.LABEL.LABEL') }}
-      <select v-model="formState.labelId" :style="inputStyles">
-        <option v-for="item in labels" :key="item.name" :value="item.id">
-          {{ item.name }}
-        </option>
-      </select>
-    </label>
-    <label>
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PRIORITY.LABEL') }}
-      <select v-model="formState.priority" :style="inputStyles">
-        <option v-for="item in priorities" :key="item.name" :value="item.id">
-          {{ item.name }}
-        </option>
-      </select>
-    </label>
-    <label>
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PROJECT.LABEL') }}
-      <select v-model="formState.projectId" :style="inputStyles">
-        <option v-for="item in projects" :key="item.name" :value="item.id">
-          {{ item.name }}
-        </option>
-      </select>
-    </label>
-    <label>
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.STATUS.LABEL') }}
-      <select v-model="formState.stateId" :style="inputStyles">
-        <option v-for="item in statuses" :key="item.name" :value="item.id">
-          {{ item.name }}
-        </option>
-      </select>
-    </label>
+    <div class="flex flex-col gap-4">
+      <searchable-dropdown
+        v-for="dropdown in dropdowns"
+        :key="dropdown.type"
+        :type="dropdown.type"
+        :value="formState[dropdown.type]"
+        :label="$t(dropdown.label)"
+        :items="dropdown.items"
+        :placeholder="$t(dropdown.placeholder)"
+        :error="dropdown.error"
+        @change="onChange"
+      />
+    </div>
     <div class="flex items-center justify-end w-full gap-2 mt-8">
       <woot-button
         class="px-4 rounded-xl button clear outline-woot-200/50 outline"
@@ -108,6 +66,7 @@ import { useAlert } from 'dashboard/composables';
 import LinearAPI from 'dashboard/api/integrations/linear';
 import validations from './validations';
 import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+import SearchableDropdown from './SearchableDropdown.vue';
 
 const props = defineProps({
   accountId: {
@@ -162,7 +121,6 @@ const formState = reactive({
   priority: '',
   projectId: '',
 });
-
 const v$ = useVuelidate(validations, formState);
 
 const isSubmitDisabled = computed(
@@ -179,6 +137,56 @@ const teamError = computed(() =>
     : ''
 );
 
+const dropdowns = computed(() => {
+  return [
+    {
+      type: 'teamId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TEAM.LABEL',
+      items: teams.value,
+      placeholder: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TEAM.SEARCH',
+      error: teamError.value,
+    },
+    {
+      type: 'assigneeId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.ASSIGNEE.LABEL',
+      items: assignees.value,
+      placeholder:
+        'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.ASSIGNEE.SEARCH',
+      error: '',
+    },
+    {
+      type: 'labelId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.LABEL.LABEL',
+      items: labels.value,
+      placeholder: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.LABEL.SEARCH',
+      error: '',
+    },
+    {
+      type: 'priority',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PRIORITY.LABEL',
+      items: priorities,
+      placeholder:
+        'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PRIORITY.SEARCH',
+      error: '',
+    },
+    {
+      type: 'projectId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PROJECT.LABEL',
+      items: projects.value,
+      placeholder:
+        'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PROJECT.SEARCH',
+      error: '',
+    },
+    {
+      type: 'stateId',
+      label: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.STATUS.LABEL',
+      items: statuses.value,
+      placeholder: 'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.STATUS.SEARCH',
+      error: '',
+    },
+  ];
+});
+
 const onClose = () => emit('close');
 
 const getTeams = async () => {
@@ -212,12 +220,15 @@ const getTeamEntities = async () => {
   }
 };
 
-const onChangeTeam = event => {
-  formState.teamId = event.target.value;
-  formState.assigneeId = '';
-  formState.stateId = '';
-  formState.labelId = '';
-  getTeamEntities();
+const onChange = (item, type) => {
+  formState[type] = item.id;
+  if (type === 'teamId') {
+    formState.assigneeId = '';
+    formState.stateId = '';
+    formState.labelId = '';
+    formState.projectId = '';
+    getTeamEntities();
+  }
 };
 
 const createIssue = async () => {

app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue

@@ -6,7 +6,7 @@
     <filter-button
       right-icon="chevron-down"
       :button-text="linkIssueTitle"
-      class="justify-between w-full bg-slate-50 dark:bg-slate-800 hover:bg-slate-75 dark:hover:bg-slate-800"
+      class="justify-between w-full h-[2.5rem] py-1.5 px-3 rounded-xl border border-slate-50 bg-slate-25 dark:border-slate-600 dark:bg-slate-900 hover:bg-slate-50 dark:hover:bg-slate-900/50"
       @click="toggleDropdown"
     >
       <template v-if="shouldShowDropdown" #dropdown>
@@ -26,7 +26,7 @@
         />
       </template>
     </filter-button>
-    <div class="flex items-center justify-end w-full gap-2">
+    <div class="flex items-center justify-end w-full gap-2 mt-2">
       <woot-button
         class="px-4 rounded-xl button clear outline-woot-200/50 outline"
         @click.prevent="onClose"

app/javascript/dashboard/components/widgets/conversation/linear/SearchableDropdown.vue

@@ -0,0 +1,73 @@
+<template>
+  <div
+    class="flex w-full"
+    :class="type === 'stateId' && shouldShowDropdown ? 'h-[150px]' : 'gap-2'"
+  >
+    <label class="w-full" :class="{ error: hasError }">
+      {{ label }}
+      <filter-button
+        right-icon="chevron-down"
+        :button-text="selectedItemName"
+        class="justify-between w-full h-[2.5rem] py-1.5 px-3 rounded-xl border border-slate-50 bg-slate-25 dark:border-slate-600 dark:bg-slate-900 hover:bg-slate-50 dark:hover:bg-slate-900/50"
+        @click="toggleDropdown"
+      >
+        <template v-if="shouldShowDropdown" #dropdown>
+          <filter-list-dropdown
+            v-on-clickaway="toggleDropdown"
+            :show-clear-filter="false"
+            :list-items="items"
+            :active-filter-id="selectedItemId"
+            :input-placeholder="placeholder"
+            enable-search
+            class="left-0 flex flex-col w-full overflow-y-auto h-fit !max-h-[160px] md:left-auto md:right-0 top-10"
+            @click="onSelect"
+          />
+        </template>
+      </filter-button>
+      <span v-if="hasError" class="mt-1 message">{{ error }}</span>
+    </label>
+  </div>
+</template>
+
+<script setup>
+import { ref, computed, defineComponent } from 'vue';
+import FilterButton from 'dashboard/components/ui/Dropdown/DropdownButton.vue';
+import FilterListDropdown from 'dashboard/components/ui/Dropdown/DropdownList.vue';
+
+defineComponent({
+  name: 'SearchableDropdown',
+});
+
+const props = defineProps({
+  type: { type: String, required: true },
+  label: { type: String, default: null },
+  items: { type: Array, required: true },
+  value: { type: [Number, String], default: null },
+  placeholder: { type: String, default: null },
+  error: { type: String, default: null },
+});
+
+const emit = defineEmits(['change']);
+const shouldShowDropdown = ref(false);
+
+const toggleDropdown = () => {
+  shouldShowDropdown.value = !shouldShowDropdown.value;
+};
+const onSelect = item => {
+  emit('change', item, props.type);
+  toggleDropdown();
+};
+
+const hasError = computed(() => !!props.error);
+
+const selectedItem = computed(() => {
+  if (!props.value) return null;
+  return props.items.find(i => i.id === props.value);
+});
+
+const selectedItemName = computed(
+  () => selectedItem.value?.name || props.placeholder
+);
+
+const selectedItemId = computed(() => selectedItem.value?.id || null);
+</script>

app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js

@@ -2,11 +2,20 @@ import { createLocalVue, mount } from '@vue/test-utils';
 import Vuex from 'vuex';
 import VueI18n from 'vue-i18n';
 import VTooltip from 'v-tooltip';
-
-import Button from 'dashboard/components/buttons/Button';
+import Button from 'dashboard/components/buttons/Button.vue';
 import i18n from 'dashboard/i18n';
-import FluentIcon from 'shared/components/FluentIcon/DashboardIcon';
-import MoreActions from '../MoreActions';
+import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
+import MoreActions from '../MoreActions.vue';
+
+vi.mock('shared/helpers/mitt', () => ({
+  emitter: {
+    emit: vi.fn(),
+    on: vi.fn(),
+    off: vi.fn(),
+  },
+}));
+
+import { emitter } from 'shared/helpers/mitt';
 
 const localVue = createLocalVue();
 localVue.use(Vuex);
@@ -16,6 +25,12 @@ localVue.use(VTooltip);
 localVue.component('fluent-icon', FluentIcon);
 localVue.component('woot-button', Button);
 
+localVue.prototype.$emitter = {
+  emit: vi.fn(),
+  on: vi.fn(),
+  off: vi.fn(),
+};
+
 const i18nConfig = new VueI18n({ locale: 'en', messages: i18n });
 
 describe('MoveActions', () => {
@@ -29,19 +44,13 @@ describe('MoveActions', () => {
   let moreActions = null;
 
   beforeEach(() => {
-    window.bus = {
-      $emit: jest.fn(),
-      $on: jest.fn(),
-      $off: jest.fn(),
-    };
-
     state = {
       authenticated: true,
       currentChat,
     };
 
-    muteConversation = jest.fn(() => Promise.resolve());
-    unmuteConversation = jest.fn(() => Promise.resolve());
+    muteConversation = vi.fn(() => Promise.resolve());
+    unmuteConversation = vi.fn(() => Promise.resolve());
 
     modules = {
       conversations: { actions: { muteConversation, unmuteConversation } },
@@ -76,7 +85,7 @@ describe('MoveActions', () => {
     it('shows alert', async () => {
       await moreActions.find('button:first-child').trigger('click');
 
-      expect(window.bus.$emit).toBeCalledWith(
+      expect(emitter.emit).toBeCalledWith(
         'newToastMessage',
         'This contact is blocked successfully. You will not be notified of any future conversations.',
         undefined
@@ -102,7 +111,7 @@ describe('MoveActions', () => {
     it('shows alert', async () => {
       await moreActions.find('button:first-child').trigger('click');
 
-      expect(window.bus.$emit).toBeCalledWith(
+      expect(emitter.emit).toBeCalledWith(
         'newToastMessage',
         'This contact is unblocked successfully.',
         undefined

app/javascript/dashboard/components/widgets/mentions/specs/mentionSelectionKeyboardMixin.spec.js

@@ -8,7 +8,7 @@ const buildComponent = ({ data = {}, methods = {} }) => ({
   data() {
     return { ...data, selectedIndex: 0, items: [1, 2, 3] };
   },
-  methods: { ...methods, onSelect: jest.fn(), adjustScroll: jest.fn() },
+  methods: { ...methods, onSelect: vi.fn(), adjustScroll: vi.fn() },
   mixins: [keyboardEventListenerMixins],
 });
 
@@ -21,7 +21,7 @@ describe('mentionSelectionKeyboardMixin', () => {
   });
 
   it('ArrowUp and Control+KeyP update selectedIndex correctly', () => {
-    const preventDefault = jest.fn();
+    const preventDefault = vi.fn();
     const keyboardEvents = wrapper.vm.getKeyboardEvents();
 
     if (keyboardEvents && keyboardEvents.ArrowUp) {
@@ -39,7 +39,7 @@ describe('mentionSelectionKeyboardMixin', () => {
   });
 
   it('ArrowDown and Control+KeyN update selectedIndex correctly', () => {
-    const preventDefault = jest.fn();
+    const preventDefault = vi.fn();
     const keyboardEvents = wrapper.vm.getKeyboardEvents();
 
     if (keyboardEvents && keyboardEvents.ArrowDown) {
@@ -57,7 +57,7 @@ describe('mentionSelectionKeyboardMixin', () => {
   });
 
   it('Enter key triggers onSelect method', () => {
-    const preventDefault = jest.fn();
+    const preventDefault = vi.fn();
     const keyboardEvents = wrapper.vm.getKeyboardEvents();
 
     if (keyboardEvents && keyboardEvents.Enter) {

app/javascript/dashboard/composables/emitter.js

@@ -0,0 +1,20 @@
+import { emitter } from 'shared/helpers/mitt';
+import { onMounted, onBeforeUnmount } from 'vue';
+
+// this will automatically add event listeners to the emitter
+// and remove them when the component is destroyed
+const useEmitter = (eventName, callback) => {
+  const cleanup = () => {
+    emitter.off(eventName, callback);
+  };
+
+  onMounted(() => {
+    emitter.on(eventName, callback);
+  });
+
+  onBeforeUnmount(cleanup);
+
+  return cleanup;
+};
+
+export { useEmitter };

app/javascript/dashboard/composables/index.js

@@ -1,4 +1,5 @@
 import { getCurrentInstance } from 'vue';
+import { emitter } from 'shared/helpers/mitt';
 
 export const useTrack = () => {
   const vm = getCurrentInstance();
@@ -8,5 +9,5 @@ export const useTrack = () => {
 };
 
 export function useAlert(message, action) {
-  bus.$emit('newToastMessage', message, action);
+  emitter.emit('newToastMessage', message, action);
 }

app/javascript/dashboard/composables/spec/emitter.spec.js

@@ -0,0 +1,47 @@
+import { shallowMount } from '@vue/test-utils';
+import { emitter } from 'shared/helpers/mitt';
+import { useEmitter } from '../emitter';
+
+vi.mock('shared/helpers/mitt', () => ({
+  emitter: {
+    on: vi.fn(),
+    off: vi.fn(),
+  },
+}));
+
+describe('useEmitter', () => {
+  let wrapper;
+  const eventName = 'my-event';
+  const callback = vi.fn();
+
+  beforeEach(() => {
+    wrapper = shallowMount({
+      template: `
+        <div>
+          Hello world
+        </div>
+      `,
+      setup() {
+        return {
+          cleanup: useEmitter(eventName, callback),
+        };
+      },
+    });
+  });
+
+  it('should add an event listener on mount', () => {
+    expect(emitter.on).toHaveBeenCalledWith(eventName, callback);
+  });
+
+  it('should remove the event listener when the component is unmounted', () => {
+    wrapper.destroy();
+    expect(emitter.off).toHaveBeenCalledWith(eventName, callback);
+  });
+
+  it('should return the cleanup function', () => {
+    const cleanup = wrapper.vm.cleanup;
+    expect(typeof cleanup).toBe('function');
+    cleanup();
+    expect(emitter.off).toHaveBeenCalledWith(eventName, callback);
+  });
+});

app/javascript/dashboard/helper/AnalyticsHelper/specs/helper.spec.js

@@ -1,13 +1,13 @@
 import helperObject, { AnalyticsHelper } from '../';
 
-jest.mock('@june-so/analytics-next', () => ({
+vi.mock('@june-so/analytics-next', () => ({
   AnalyticsBrowser: {
     load: () => [
       {
-        identify: jest.fn(),
-        track: jest.fn(),
-        page: jest.fn(),
-        group: jest.fn(),
+        identify: vi.fn(),
+        track: vi.fn(),
+        page: vi.fn(),
+        group: vi.fn(),
       },
     ],
   },
@@ -40,7 +40,7 @@ describe('AnalyticsHelper', () => {
 
   describe('identify', () => {
     beforeEach(() => {
-      analyticsHelper.analytics = { identify: jest.fn(), group: jest.fn() };
+      analyticsHelper.analytics = { identify: vi.fn(), group: vi.fn() };
     });
 
     it('should call identify on analytics browser with correct arguments', () => {
@@ -87,7 +87,7 @@ describe('AnalyticsHelper', () => {
 
   describe('track', () => {
     beforeEach(() => {
-      analyticsHelper.analytics = { track: jest.fn() };
+      analyticsHelper.analytics = { track: vi.fn() };
       analyticsHelper.user = { id: '123' };
     });
 
@@ -118,7 +118,7 @@ describe('AnalyticsHelper', () => {
 
   describe('page', () => {
     beforeEach(() => {
-      analyticsHelper.analytics = { page: jest.fn() };
+      analyticsHelper.analytics = { page: vi.fn() };
     });
 
     it('should call the analytics.page method with the correct arguments', () => {

app/javascript/dashboard/helper/AnalyticsHelper/specs/plugin.spec.js

@@ -2,34 +2,35 @@ import Vue from 'vue';
 import plugin from '../plugin';
 import analyticsHelper from '../index';
 
+vi.spyOn(analyticsHelper, 'init');
+vi.spyOn(analyticsHelper, 'track');
+
 describe('Vue Analytics Plugin', () => {
   beforeEach(() => {
-    jest.spyOn(analyticsHelper, 'init');
-    jest.spyOn(analyticsHelper, 'track');
     Vue.use(plugin);
   });
 
-  afterEach(() => {
-    jest.resetModules();
-    jest.clearAllMocks();
+  it('should call the init method on analyticsHelper once during plugin installation', () => {
+    expect(analyticsHelper.init).toHaveBeenCalledTimes(1);
   });
 
-  it('should call the init method on the analyticsHelper', () => {
-    expect(analyticsHelper.init).toHaveBeenCalled();
-  });
-
-  it('should add the analyticsHelper to the Vue prototype', () => {
+  it('should add the analyticsHelper to the Vue prototype as $analytics', () => {
     expect(Vue.prototype.$analytics).toBe(analyticsHelper);
   });
 
-  it('should add the track method to the Vue prototype', () => {
+  it('should add a track method to the Vue prototype as $track', () => {
     expect(typeof Vue.prototype.$track).toBe('function');
     Vue.prototype.$track('eventName');
-    expect(analyticsHelper.track).toHaveBeenCalledWith('eventName');
+    expect(analyticsHelper.track)
+      .toHaveBeenCalledTimes(1)
+      .toHaveBeenCalledWith('eventName');
   });
 
-  it('should call the track method on the analyticsHelper when $track is called', () => {
-    Vue.prototype.$track('eventName');
-    expect(analyticsHelper.track).toHaveBeenCalledWith('eventName');
+  it('should call the track method on analyticsHelper with the correct event name when $track is called', () => {
+    const eventName = 'testEvent';
+    Vue.prototype.$track(eventName);
+    expect(analyticsHelper.track)
+      .toHaveBeenCalledTimes(1)
+      .toHaveBeenCalledWith(eventName);
   });
 });

app/javascript/dashboard/helper/ReconnectService.js

@@ -0,0 +1,146 @@
+import { emitter } from 'shared/helpers/mitt';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { differenceInSeconds } from 'date-fns';
+import {
+  isAConversationRoute,
+  isAInboxViewRoute,
+  isNotificationRoute,
+} from 'dashboard/helper/routeHelpers';
+
+const MAX_DISCONNECT_SECONDS = 10800;
+
+// The disconnect delay threshold is added to account for delays in identifying
+// disconnections (for example, the websocket disconnection takes up to 3 seconds)
+// while fetching the latest updated conversations or messages.
+const DISCONNECT_DELAY_THRESHOLD = 15;
+
+class ReconnectService {
+  constructor(store, router) {
+    this.store = store;
+    this.router = router;
+    this.disconnectTime = null;
+
+    this.setupEventListeners();
+  }
+
+  disconnect = () => this.removeEventListeners();
+
+  setupEventListeners = () => {
+    window.addEventListener('online', this.handleOnlineEvent);
+    emitter.on(BUS_EVENTS.WEBSOCKET_RECONNECT, this.onReconnect);
+    emitter.on(BUS_EVENTS.WEBSOCKET_DISCONNECT, this.onDisconnect);
+  };
+
+  removeEventListeners = () => {
+    window.removeEventListener('online', this.handleOnlineEvent);
+    emitter.off(BUS_EVENTS.WEBSOCKET_RECONNECT, this.onReconnect);
+    emitter.off(BUS_EVENTS.WEBSOCKET_DISCONNECT, this.onDisconnect);
+  };
+
+  getSecondsSinceDisconnect = () =>
+    this.disconnectTime
+      ? Math.max(differenceInSeconds(new Date(), this.disconnectTime), 0)
+      : 0;
+
+  // Force reload if the user is disconnected for more than 3 hours
+  handleOnlineEvent = () => {
+    if (this.getSecondsSinceDisconnect() >= MAX_DISCONNECT_SECONDS) {
+      window.location.reload();
+    }
+  };
+
+  fetchConversations = async () => {
+    await this.store.dispatch('updateChatListFilters', {
+      page: null,
+      updatedWithin:
+        this.getSecondsSinceDisconnect() + DISCONNECT_DELAY_THRESHOLD,
+    });
+    await this.store.dispatch('fetchAllConversations');
+    // Reset the updatedWithin in the store chat list filter after fetching conversations when the user is reconnected
+    await this.store.dispatch('updateChatListFilters', {
+      updatedWithin: null,
+    });
+  };
+
+  fetchFilteredOrSavedConversations = async queryData => {
+    await this.store.dispatch('fetchFilteredConversations', {
+      queryData,
+      page: 1,
+    });
+  };
+
+  fetchConversationsOnReconnect = async () => {
+    const {
+      getAppliedConversationFiltersQuery,
+      'customViews/getActiveConversationFolder': activeFolder,
+    } = this.store.getters;
+    const query = getAppliedConversationFiltersQuery?.payload?.length
+      ? getAppliedConversationFiltersQuery
+      : activeFolder?.query;
+    if (query) {
+      await this.fetchFilteredOrSavedConversations(query);
+    } else {
+      await this.fetchConversations();
+    }
+  };
+
+  fetchConversationMessagesOnReconnect = async () => {
+    const { conversation_id: conversationId } = this.router.currentRoute.params;
+    if (conversationId) {
+      await this.store.dispatch('syncActiveConversationMessages', {
+        conversationId: Number(conversationId),
+      });
+    }
+  };
+
+  fetchNotificationsOnReconnect = async filter => {
+    await this.store.dispatch('notifications/index', { ...filter, page: 1 });
+  };
+
+  revalidateCaches = async () => {
+    const { label, inbox, team } = await this.store.dispatch(
+      'accounts/getCacheKeys'
+    );
+    await Promise.all([
+      this.store.dispatch('labels/revalidate', { newKey: label }),
+      this.store.dispatch('inboxes/revalidate', { newKey: inbox }),
+      this.store.dispatch('teams/revalidate', { newKey: team }),
+    ]);
+  };
+
+  handleRouteSpecificFetch = async () => {
+    const currentRoute = this.router.currentRoute.name;
+    if (isAConversationRoute(currentRoute, true)) {
+      await this.fetchConversationsOnReconnect();
+      await this.fetchConversationMessagesOnReconnect();
+    } else if (isAInboxViewRoute(currentRoute, true)) {
+      await this.fetchNotificationsOnReconnect(
+        this.store.getters['notifications/getNotificationFilters']
+      );
+    } else if (isNotificationRoute(currentRoute)) {
+      await this.fetchNotificationsOnReconnect();
+    }
+  };
+
+  setConversationLastMessageId = async () => {
+    const { conversation_id: conversationId } = this.router.currentRoute.params;
+    if (conversationId) {
+      await this.store.dispatch('setConversationLastMessageId', {
+        conversationId: Number(conversationId),
+      });
+    }
+  };
+
+  onDisconnect = () => {
+    this.disconnectTime = new Date();
+    this.setConversationLastMessageId();
+  };
+
+  onReconnect = async () => {
+    await this.handleRouteSpecificFetch();
+    await this.revalidateCaches();
+    emitter.emit(BUS_EVENTS.WEBSOCKET_RECONNECT_COMPLETED);
+  };
+}
+
+export default ReconnectService;

app/javascript/dashboard/helper/actionCable.js

@@ -1,6 +1,8 @@
 import AuthAPI from '../api/auth';
 import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnector';
 import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import { emitter } from 'shared/helpers/mitt';
 
 class ActionCableConnector extends BaseActionCableConnector {
   constructor(app, pubsubToken) {
@@ -32,34 +34,14 @@ class ActionCableConnector extends BaseActionCableConnector {
     };
   }
 
+  // eslint-disable-next-line class-methods-use-this
   onReconnect = () => {
-    this.syncActiveConversationMessages();
+    emitter.emit(BUS_EVENTS.WEBSOCKET_RECONNECT);
   };
 
+  // eslint-disable-next-line class-methods-use-this
   onDisconnected = () => {
-    this.setActiveConversationLastMessageId();
-  };
-
-  setActiveConversationLastMessageId = () => {
-    const {
-      params: { conversation_id },
-    } = this.app.$route;
-    if (conversation_id) {
-      this.app.$store.dispatch('setConversationLastMessageId', {
-        conversationId: Number(conversation_id),
-      });
-    }
-  };
-
-  syncActiveConversationMessages = () => {
-    const {
-      params: { conversation_id },
-    } = this.app.$route;
-    if (conversation_id) {
-      this.app.$store.dispatch('syncActiveConversationMessages', {
-        conversationId: Number(conversation_id),
-      });
-    }
+    emitter.emit(BUS_EVENTS.WEBSOCKET_DISCONNECT);
   };
 
   isAValidEvent = data => {
@@ -177,8 +159,8 @@ class ActionCableConnector extends BaseActionCableConnector {
 
   // eslint-disable-next-line class-methods-use-this
   fetchConversationStats = () => {
-    bus.$emit('fetch_conversation_stats');
-    bus.$emit('fetch_overview_reports');
+    emitter.emit('fetch_conversation_stats');
+    emitter.emit('fetch_overview_reports');
   };
 
   onContactDelete = data => {
@@ -207,7 +189,7 @@ class ActionCableConnector extends BaseActionCableConnector {
 
   // eslint-disable-next-line class-methods-use-this
   onFirstReplyCreated = () => {
-    bus.$emit('fetch_overview_reports');
+    emitter.emit('fetch_overview_reports');
   };
 
   onCacheInvalidate = data => {

app/javascript/dashboard/helper/automationHelper.js

@@ -121,7 +121,7 @@ export const generateConditionOptions = (options, key = 'id') => {
 };
 
 // Add the "None" option to the agent list
-export const agentList = agents => [
+export const addNoneToList = agents => [
   {
     id: 'nil',
     name: 'None',
@@ -137,8 +137,8 @@ export const getActionOptions = ({
   type,
 }) => {
   const actionsMap = {
-    assign_agent: agentList(agents),
-    assign_team: teams,
+    assign_agent: addNoneToList(agents),
+    assign_team: addNoneToList(teams),
     send_email_to_team: teams,
     add_label: generateConditionOptions(labels, 'title'),
     remove_label: generateConditionOptions(labels, 'title'),

app/javascript/dashboard/helper/permissionsHelper.js

@@ -0,0 +1,34 @@
+export const hasPermissions = (
+  requiredPermissions = [],
+  availablePermissions = []
+) => {
+  return requiredPermissions.some(permission =>
+    availablePermissions.includes(permission)
+  );
+};
+
+const isPermissionsPresentInRoute = route =>
+  route.meta && route.meta.permissions;
+
+export const buildPermissionsFromRouter = (routes = []) =>
+  routes.reduce((acc, route) => {
+    if (route.name) {
+      if (!isPermissionsPresentInRoute(route)) {
+        // eslint-disable-next-line
+        console.error(route);
+        throw new Error(
+          "The route doesn't have the required permissions defined"
+        );
+      }
+      acc[route.name] = route.meta.permissions;
+    }
+
+    if (route.children) {
+      acc = {
+        ...acc,
+        ...buildPermissionsFromRouter(route.children),
+      };
+    }
+
+    return acc;
+  }, {});