fix: Retry message

.circleci/config.yml

@@ -1,95 +1,84 @@
-version: 2.1
-orbs:
-  node: circleci/node@6.1.0
-
+# Ruby CircleCI 2.0 configuration file
+#
+# Check https://circleci.com/docs/2.0/language-ruby/ for more details
+#
+version: 2
 defaults: &defaults
   working_directory: ~/build
-  machine:
-    image: ubuntu-2204:2024.05.1
-  resource_class: large
+  docker:
+    # specify the version you desire here
+    - image: cimg/ruby:3.2.2-browsers
+
+    # Specify service dependencies here if necessary
+    # CircleCI maintains a library of pre-built images
+    # documented at https://circleci.com/docs/2.0/circleci-images/
+    - image: cimg/postgres:15.3
+    - image: cimg/redis:6.2.6
   environment:
-    RAILS_LOG_TO_STDOUT: false
-    COVERAGE: true
-    LOG_LEVEL: warn
+    - RAILS_LOG_TO_STDOUT: false
+    - COVERAGE: true
+    - LOG_LEVEL: warn
   parallelism: 4
+  resource_class: large
 
 jobs:
   build:
     <<: *defaults
     steps:
       - checkout
-      - node/install:
-          node-version: '23.7'
-      - node/install-pnpm
-      - node/install-packages:
-          pkg-manager: pnpm
-          override-ci-command: pnpm i
-      - run: node --version
-      - run: pnpm --version
-      - run:
-          name: Add PostgreSQL repository and update
-          command: |
-            sudo sh -c 'echo "deb http://apt.postgresql.org/pub/repos/apt/ $(lsb_release -cs)-pgdg main" > /etc/apt/sources.list.d/pgdg.list'
-            wget --quiet -O - https://www.postgresql.org/media/keys/ACCC4CF8.asc | sudo apt-key add -
-            sudo apt-get update -y
 
       - run:
-          name: Install System Dependencies
+          name: Configure Bundler
           command: |
-            sudo apt-get update
-            DEBIAN_FRONTEND=noninteractive sudo apt-get install -y \
-              libpq-dev \
-              redis-server \
-              postgresql-common \
-              postgresql-16 \
-              postgresql-16-pgvector \
-              build-essential \
-              git \
-              curl \
-              libssl-dev \
-              zlib1g-dev \
-              libreadline-dev \
-              libyaml-dev \
-              openjdk-11-jdk \
-              jq \
-              software-properties-common \
-              ca-certificates \
-              imagemagick \
-              libxml2-dev \
-              libxslt1-dev \
-              file \
-              g++ \
-              gcc \
-              autoconf \
-              gnupg2 \
-              patch \
-              ruby-dev \
-              liblzma-dev \
-              libgmp-dev \
-              libncurses5-dev \
-              libffi-dev \
-              libgdbm6 \
-              libgdbm-dev \
-              libvips
+            echo 'export BUNDLER_VERSION=$(cat Gemfile.lock | tail -1 | tr -d " ")' >> $BASH_ENV
+            source $BASH_ENV
+            gem install bundler
 
       - run:
-          name: Install RVM and Ruby 3.3.3
-          command: |
-            sudo apt-get install -y gpg
-            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
-            \curl -sSL https://get.rvm.io | bash -s stable
-            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
-            source ~/.rvm/scripts/rvm
-            rvm install "3.3.3"
-            rvm use 3.3.3 --default
-            gem install bundler -v 2.5.16
+          name: Which bundler?
+          command: bundle -v
 
       - run:
-          name: Install Application Dependencies
+          name: Swap node versions
           command: |
-            source ~/.rvm/scripts/rvm
-            bundle install
-            # pnpm install
+            set +e
+            wget -qO- https://raw.githubusercontent.com/nvm-sh/nvm/v0.39.1/install.sh | bash
+            export NVM_DIR="$HOME/.nvm"
+            [ -s "$NVM_DIR/nvm.sh" ] && \. "$NVM_DIR/nvm.sh"
+            [ -s "$NVM_DIR/bash_completion" ] && \. "$NVM_DIR/bash_completion"
+            nvm install v20
+            echo 'export NVM_DIR="$HOME/.nvm"' >> $BASH_ENV
+            echo '[ -s "$NVM_DIR/nvm.sh" ] && \. "$NVM_DIR/nvm.sh"' >> $BASH_ENV
+
+      # Run bundler
+      # Load installed gems from cache if possible, bundle install then save cache
+      # Multiple caches are used to increase the chance of a cache hit
+
+      - restore_cache:
+          keys:
+            - chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-v20220524-{{ checksum "Gemfile.lock" }}
+
+      - run: bundle install --frozen --path ~/.bundle
+      - save_cache:
+          paths:
+            - ~/.bundle
+          key: chatwoot-bundle-{{ .Environment.CACHE_VERSION }}-v20220524-{{ checksum "Gemfile.lock" }}
+
+      # Only necessary if app uses webpacker or yarn in some other way
+      - restore_cache:
+          keys:
+            - chatwoot-yarn-{{ .Environment.CACHE_VERSION }}-{{ checksum "yarn.lock" }}
+            - chatwoot-yarn-
+
+      - run:
+          name: yarn
+          command: yarn install --frozen-lockfile --cache-folder ~/.cache/yarn
+
+      # Store yarn / webpacker cache
+      - save_cache:
+          key: chatwoot-yarn-{{ .Environment.CACHE_VERSION }}-{{ checksum "yarn.lock" }}
+          paths:
+            - ~/.cache/yarn
 
       - run:
           name: Download cc-test-reporter
@@ -97,8 +86,12 @@ jobs:
             mkdir -p ~/tmp
             curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
             chmod +x ~/tmp/cc-test-reporter
+      - persist_to_workspace:
+          root: ~/tmp
+          paths:
+            - cc-test-reporter
 
-      # Swagger verification
+      # verify swagger specification
       - run:
           name: Verify swagger API specification
           command: |
@@ -111,62 +104,48 @@ jobs:
             curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
             java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
 
-      # we remove the FRONTED_URL from the .env before running the tests
-      - run:
-          name: Database Setup and Configure Environment Variables
-          command: |
-            pg_pass=$(head /dev/urandom | tr -dc A-Za-z0-9 | head -c 15 ; echo '')
-            sed -i "s/REPLACE_WITH_PASSWORD/${pg_pass}/g" ${PWD}/.circleci/setup_chatwoot.sql
-            chmod 644 ${PWD}/.circleci/setup_chatwoot.sql
-            mv ${PWD}/.circleci/setup_chatwoot.sql /tmp/
-            sudo -i -u postgres psql -f /tmp/setup_chatwoot.sql
-            cp .env.example .env
-            sed -i '/^FRONTEND_URL/d' .env
-            sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
-            sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
-            sed -i -e '/POSTGRES_USERNAME/ s/=.*/=chatwoot/' .env
-            sed -i -e "/POSTGRES_PASSWORD/ s/=.*/=$pg_pass/" .env
-            echo -en "\nINSTALLATION_ENV=circleci" >> ".env"
-
       # Database setup
-      - run:
-          name: Run DB migrations
-          command: bundle exec rails db:chatwoot_prepare
+      - run: bundle exec rake db:create
+      - run: bundle exec rake db:schema:load
 
-      # Bundle audit
       - run:
           name: Bundle audit
           command: bundle exec bundle audit update && bundle exec bundle audit check -v
 
-      # Rubocop linting
       - run:
           name: Rubocop
           command: bundle exec rubocop
 
-      # ESLint linting
+      # - run:
+      #     name: Brakeman
+      #     command: bundle exec brakeman
+
       - run:
           name: eslint
-          command: pnpm run eslint
+          command: yarn run eslint
 
+      # Run frontend tests
       - run:
           name: Run frontend tests
           command: |
-            mkdir -p ~/build/coverage/frontend
+            mkdir -p ~/tmp/test-results/frontend_specs
             ~/tmp/cc-test-reporter before-build
-            pnpm run test:coverage
-
+            TESTFILES=$(circleci tests glob **/specs/*.spec.js | circleci tests split --split-by=timings)
+            yarn test:coverage --profile 10 \
+                               --out ~/tmp/test-results/yarn.xml \
+                               -- ${TESTFILES}
       - run:
-          name: Code Climate Test Coverage (Frontend)
+          name: Code Climate Test Coverage
           command: |
-            ~/tmp/cc-test-reporter format-coverage -t lcov -o "~/build/coverage/frontend/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"
+            ~/tmp/cc-test-reporter format-coverage -t lcov -o "coverage/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"
 
-      # Run backend tests
+      # Run rails tests
       - run:
           name: Run backend tests
           command: |
             mkdir -p ~/tmp/test-results/rspec
             mkdir -p ~/tmp/test-artifacts
-            mkdir -p ~/build/coverage/backend
+            mkdir -p coverage
             ~/tmp/cc-test-reporter before-build
             TESTFILES=$(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
             bundle exec rspec --format progress \
@@ -174,18 +153,54 @@ jobs:
                               --out ~/tmp/test-results/rspec.xml \
                               -- ${TESTFILES}
           no_output_timeout: 30m
-
       - run:
-          name: Code Climate Test Coverage (Backend)
+          name: Code Climate Test Coverage
           command: |
-            ~/tmp/cc-test-reporter format-coverage -t simplecov -o "~/build/coverage/backend/codeclimate.$CIRCLE_NODE_INDEX.json"
-
-      - run:
-          name: List coverage directory contents
-          command: |
-            ls -R ~/build/coverage
+            ~/tmp/cc-test-reporter format-coverage -t simplecov -o "coverage/codeclimate.$CIRCLE_NODE_INDEX.json"
 
       - persist_to_workspace:
-          root: ~/build
+          root: coverage
           paths:
-            - coverage
+            - codeclimate.*.json
+      # collect reports
+      - store_test_results:
+          path: ~/tmp/test-results
+      - store_artifacts:
+          path: ~/tmp/test-artifacts
+      - store_artifacts:
+          path: log
+
+  upload-coverage:
+    working_directory: ~/build
+    docker:
+      # specify the version you desire here
+      - image: circleci/ruby:3.0.2-node-browsers
+    environment:
+      - CC_TEST_REPORTER_ID: caf26a895e937974a90860cfadfded20891cfd1373a5aaafb3f67406ab9d433f
+    steps:
+      - attach_workspace:
+          at: ~/build
+      - run:
+          name: Download cc-test-reporter
+          command: |
+            mkdir -p ~/tmp
+            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
+            chmod +x ~/tmp/cc-test-reporter
+      - persist_to_workspace:
+          root: ~/tmp
+          paths:
+            - cc-test-reporter
+      - run:
+          name: Upload coverage results to Code Climate
+          command: |
+            ~/tmp/cc-test-reporter sum-coverage --output - codeclimate.*.json |  ~/tmp/cc-test-reporter upload-coverage --debug --input -
+
+workflows:
+  version: 2
+
+  commit:
+    jobs:
+      - build
+      - upload-coverage:
+          requires:
+            - build

.circleci/setup_chatwoot.sql

@@ -1,11 +0,0 @@
-CREATE USER chatwoot CREATEDB;
-ALTER USER chatwoot PASSWORD 'REPLACE_WITH_PASSWORD';
-ALTER ROLE chatwoot SUPERUSER;
-
-UPDATE pg_database SET datistemplate = FALSE WHERE datname = 'template1';
-DROP DATABASE template1;
-CREATE DATABASE template1 WITH TEMPLATE = template0 ENCODING = 'UNICODE';
-UPDATE pg_database SET datistemplate = TRUE WHERE datname = 'template1';
-
-\c template1;
-VACUUM FREEZE;

.codeclimate.yml

@@ -27,8 +27,7 @@ checks:
       threshold: 50
 exclude_patterns:
   - 'spec/'
-  - '**/specs/**/**'
-  - '**/spec/**/**'
+  - '**/specs/'
   - 'db/*'
   - 'bin/**/*'
   - 'db/**/*'
@@ -51,12 +50,9 @@ exclude_patterns:
   - 'app/javascript/dashboard/routes/dashboard/settings/automation/constants.js'
   - 'app/javascript/dashboard/components/widgets/FilterInput/FilterOperatorTypes.js'
   - 'app/javascript/dashboard/routes/dashboard/settings/reports/constants.js'
-  - 'app/javascript/dashboard/store/captain/storeFactory.js'
   - 'app/javascript/dashboard/i18n/index.js'
   - 'app/javascript/widget/i18n/index.js'
   - 'app/javascript/survey/i18n/index.js'
   - 'app/javascript/shared/constants/locales.js'
   - 'app/javascript/dashboard/helper/specs/macrosFixtures.js'
   - 'app/javascript/dashboard/routes/dashboard/settings/macros/constants.js'
-  - '**/fixtures/**'
-  - '**/*/fixtures.js'

.devcontainer/Dockerfile

@@ -2,7 +2,7 @@
 # It has the dependencies already installed so that codespace will boot up fast
 FROM ghcr.io/chatwoot/chatwoot_codespace:latest
 
-# Do the set up required for chatwoot app
+# Do the set up required for chatwoot app 
 WORKDIR /workspace
 COPY . /workspace
 RUN yarn && gem install bundler && bundle install

.devcontainer/Dockerfile.base

@@ -1,14 +1,10 @@
 
-ARG VARIANT
-
-FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
-
-ARG NODE_VERSION
-ARG RUBY_VERSION
-ARG USER_UID
-ARG USER_GID
+ARG VARIANT=ubuntu-20.04
+FROM mcr.microsoft.com/vscode/devcontainers/base:${VARIANT}
 
 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
+ARG USER_UID=1000
+ARG USER_GID=$USER_UID
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
         groupmod --gid $USER_GID vscode \
         && usermod --uid $USER_UID --gid $USER_GID vscode \
@@ -31,10 +27,10 @@ RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
     tmux \
     zsh \
     git-flow \
-    npm \
-    libyaml-dev
+    npm
 
 # Install rbenv and ruby
+ARG RUBY_VERSION="3.2.2"
 RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
     &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
     &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
@@ -50,7 +46,7 @@ RUN rbenv install $RUBY_VERSION && \
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
   && gunzip overmind.gz \
   && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind
+  && chmod +x /usr/local/bin/overmind 
 
 
 # Install gh
@@ -60,7 +56,7 @@ RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | s
    && sudo apt install gh
 
 
-# Do the set up required for chatwoot app
+# Do the set up required for chatwoot app 
 WORKDIR /workspace
 COPY . /workspace
 
@@ -69,7 +65,8 @@ COPY Gemfile Gemfile.lock ./
 RUN gem install bundler && bundle install
 
 # set up node js
-RUN npm install n -g && \
-    n $NODE_VERSION
+RUN npm install npm@latest -g && \
+    npm install n -g && \
+    n latest
 RUN npm install --global yarn
 RUN yarn

.devcontainer/docker-compose.yml

@@ -1,46 +1,35 @@
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
-#
+# 
 
 version: '3'
 
 services:
-  base:
-    build:
-      context: ..
-      dockerfile: .devcontainer/Dockerfile.base
-      args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.3.3'
-        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
-    image: base:latest
-
-  app:
+  app: 
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.3.3'
+        # Update 'VARIANT' to pick a Ruby version: https://github.com/microsoft/vscode-dev-containers/tree/main/containers/ruby
+        VARIANT: 3
+        # [Choice] Install Node.js
+        INSTALL_NODE: "true"
+        NODE_VERSION: "lts/*"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
+        USER_UID: 1000
+        USER_GID: 1000
 
     volumes:
       - ..:/workspace:cached
-
+  
     # Overrides default command so things don't shut down after the process ends.
     command: sleep infinity
-
+    
     # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
     network_mode: service:db
 
   db:
-    image: pgvector/pgvector:pg16
+    image: postgres:latest
     restart: unless-stopped
     volumes:
       - postgres-data:/var/lib/postgresql/data
@@ -60,7 +49,8 @@ services:
     restart: unless-stopped
     image: mailhog/mailhog
     network_mode: service:db
-
+  
 volumes:
   postgres-data:
   redis-data:
+  

.env.example

@@ -1,9 +1,4 @@
-# Learn about the various environment variables at
-# https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables
-
 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
-# Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
 # Replace with the URL you are planning to use for your app
@@ -28,9 +23,6 @@ FORCE_SSL=false
 ENABLE_ACCOUNT_SIGNUP=false
 
 # Redis config
-# specify the configs via single URL or individual variables
-# ref: https://www.iana.org/assignments/uri-schemes/prov/redis
-# You can also use the following format for the URL: redis://:password@host:port/db_number
 REDIS_URL=redis://redis:6379
 # If you are using docker-compose, set this variable's value to be any string,
 # which will be the password for the redis service running inside the docker-compose
@@ -85,13 +77,11 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Comment out the following environment variables if required by your SMTP server
 # SMTP_TLS=
 # SMTP_SSL=
-# SMTP_OPEN_TIMEOUT
-# SMTP_READ_TIMEOUT
 
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
 MAILER_INBOUND_EMAIL_DOMAIN=
-# Set this to the appropriate ingress channel with regards to incoming emails
+# Set this to appropriate ingress channel with regards to incoming emails
 # Possible values are :
 # relay for Exim, Postfix, Qmail
 # mailgun for Mailgun
@@ -101,20 +91,10 @@ MAILER_INBOUND_EMAIL_DOMAIN=
 RAILS_INBOUND_EMAIL_SERVICE=
 # Use one of the following based on the email ingress service
 # Ref: https://edgeguides.rubyonrails.org/action_mailbox_basics.html
-# Set this to a password of your choice and use it in the Inbound webhook
 RAILS_INBOUND_EMAIL_PASSWORD=
-
 MAILGUN_INGRESS_SIGNING_KEY=
 MANDRILL_INGRESS_API_KEY=
 
-# Creating Your Inbound Webhook Instructions for Postmark and Sendgrid:
-# Inbound webhook URL format:
-#    https://actionmailbox:[YOUR_RAILS_INBOUND_EMAIL_PASSWORD]@[YOUR_CHATWOOT_DOMAIN.COM]/rails/action_mailbox/[RAILS_INBOUND_EMAIL_SERVICE]/inbound_emails
-# Note: Replace the values inside the brackets; do not include the brackets themselves.
-# Example: https://actionmailbox:mYRandomPassword3@chatwoot.example.com/rails/action_mailbox/postmark/inbound_emails
-# For Postmark
-# Ensure the 'Include raw email content in JSON payload' checkbox is selected in the inbound webhook section.
-
 # Storage
 ACTIVE_STORAGE_SERVICE=local
 
@@ -190,6 +170,11 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## Sentry
 # SENTRY_DSN=
 
+## LogRocket
+# LOG_ROCKET_PROJECT_ID=xxxxx/some-project
+
+# MICROSOFT CLARITY
+# MS_CLARITY_TOKEN=xxxxxxxxx
 
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
@@ -253,8 +238,5 @@ AZURE_APP_SECRET=
 ## OpenAI key
 # OPENAI_API_KEY=
 
-# Housekeeping/Performance related configurations
-# Set to true if you want to remove stale contact inboxes
-# contact_inboxes with no conversation older than 90 days will be removed
-# REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
-
+# Sentiment analysis model file path
+SENTIMENT_FILE_PATH=

.eslintrc.js

@@ -2,38 +2,15 @@ module.exports = {
   extends: [
     'airbnb-base/legacy',
     'prettier',
-    'plugin:vue/vue3-recommended',
-    'plugin:vitest-globals/recommended',
-    // use recommended-legacy when upgrading the plugin to v4
-    'plugin:@intlify/vue-i18n/recommended',
+    'plugin:vue/recommended',
+    'plugin:storybook/recommended',
   ],
-  overrides: [
-    {
-      files: ['**/*.spec.{j,t}s?(x)'],
-      env: {
-        'vitest-globals/env': true,
-      },
-    },
-    {
-      files: ['**/*.story.vue'],
-      rules: {
-        'vue/no-undef-components': [
-          'error',
-          {
-            ignorePatterns: ['Variant', 'Story'],
-          },
-        ],
-        // Story files can have static strings, it doesn't need to handle i18n always.
-        'vue/no-bare-strings-in-template': 'off',
-        'no-console': 'off',
-      },
-    },
-  ],
-  plugins: ['html', 'prettier'],
   parserOptions: {
-    ecmaVersion: 'latest',
+    parser: '@babel/eslint-parser',
+    ecmaVersion: 2020,
     sourceType: 'module',
   },
+  plugins: ['html', 'prettier', 'babel'],
   rules: {
     'prettier/prettier': ['error'],
     camelcase: 'off',
@@ -49,160 +26,6 @@ module.exports = {
     'import/no-unresolved': 'off',
     'vue/html-indent': 'off',
     'vue/multi-word-component-names': 'off',
-    'vue/next-tick-style': ['error', 'callback'],
-    'vue/block-order': [
-      'error',
-      {
-        order: ['script', 'template', 'style'],
-      },
-    ],
-    'vue/component-name-in-template-casing': [
-      'error',
-      'PascalCase',
-      {
-        registeredComponentsOnly: true,
-      },
-    ],
-    'vue/component-options-name-casing': ['error', 'PascalCase'],
-    'vue/custom-event-name-casing': ['error', 'camelCase'],
-    'vue/define-emits-declaration': ['error'],
-    'vue/define-macros-order': [
-      'error',
-      {
-        order: ['defineProps', 'defineEmits'],
-        defineExposeLast: false,
-      },
-    ],
-    'vue/define-props-declaration': ['error', 'runtime'],
-    'vue/match-component-import-name': ['error'],
-    'vue/no-bare-strings-in-template': [
-      'error',
-      {
-        allowlist: [
-          '(',
-          ')',
-          ',',
-          '.',
-          '&',
-          '+',
-          '-',
-          '=',
-          '*',
-          '/',
-          '#',
-          '%',
-          '!',
-          '?',
-          ':',
-          '[',
-          ']',
-          '{',
-          '}',
-          '<',
-          '>',
-          '⌘',
-          '📄',
-          '🎉',
-          '💬',
-          '👥',
-          '📥',
-          '🔖',
-          '❌',
-          '✅',
-          '\u00b7',
-          '\u2022',
-          '\u2010',
-          '\u2013',
-          '\u2014',
-          '\u2212',
-          '|',
-        ],
-        attributes: {
-          '/.+/': [
-            'title',
-            'aria-label',
-            'aria-placeholder',
-            'aria-roledescription',
-            'aria-valuetext',
-          ],
-          input: ['placeholder'],
-        },
-        directives: ['v-text'],
-      },
-    ],
-    'vue/no-empty-component-block': 'error',
-    'vue/no-multiple-objects-in-class': 'error',
-    'vue/no-root-v-if': 'warn',
-    'vue/no-static-inline-styles': [
-      'error',
-      {
-        allowBinding: false,
-      },
-    ],
-    'vue/no-template-target-blank': [
-      'error',
-      {
-        allowReferrer: false,
-        enforceDynamicLinks: 'always',
-      },
-    ],
-    'vue/no-required-prop-with-default': [
-      'error',
-      {
-        autofix: false,
-      },
-    ],
-    'vue/no-this-in-before-route-enter': 'error',
-    'vue/no-undef-components': [
-      'error',
-      {
-        ignorePatterns: [
-          '^woot-',
-          '^fluent-',
-          '^multiselect',
-          '^router-link',
-          '^router-view',
-          '^ninja-keys',
-          '^FormulateForm',
-          '^FormulateInput',
-          '^highlightjs',
-        ],
-      },
-    ],
-    'vue/no-unused-emit-declarations': 'error',
-    'vue/no-unused-refs': 'error',
-    'vue/no-use-v-else-with-v-for': 'error',
-    'vue/prefer-true-attribute-shorthand': 'error',
-    'vue/no-useless-v-bind': [
-      'error',
-      {
-        ignoreIncludesComment: false,
-        ignoreStringEscape: false,
-      },
-    ],
-    'vue/no-v-text': 'error',
-    'vue/padding-line-between-blocks': ['error', 'always'],
-    'vue/prefer-separate-static-class': 'error',
-    'vue/require-explicit-slots': 'error',
-    'vue/require-macro-variable-name': [
-      'error',
-      {
-        defineProps: 'props',
-        defineEmits: 'emit',
-        defineSlots: 'slots',
-        useSlots: 'slots',
-        useAttrs: 'attrs',
-      },
-    ],
-    'vue/no-unused-properties': [
-      'error',
-      {
-        groups: ['props'],
-        deepData: false,
-        ignorePublicMembers: false,
-        unreferencedOptions: [],
-      },
-    ],
     'vue/max-attributes-per-line': [
       'error',
       {
@@ -231,25 +54,20 @@ module.exports = {
     'vue/singleline-html-element-content-newline': 'off',
     'import/extensions': ['off'],
     'no-console': 'error',
-    '@intlify/vue-i18n/no-dynamic-keys': 'warn',
-    '@intlify/vue-i18n/no-unused-keys': [
-      'warn',
-      {
-        extensions: ['.js', '.vue'],
-      },
-    ],
   },
   settings: {
-    'vue-i18n': {
-      localeDir: './app/javascript/*/i18n/**.json',
+    'import/resolver': {
+      webpack: {
+        config: 'config/webpack/resolve.js',
+      },
     },
   },
   env: {
     browser: true,
+    jest: true,
     node: true,
   },
   globals: {
     bus: true,
-    vi: true,
   },
 };

.github/CODEOWNERS

@@ -1,2 +0,0 @@
-## All enterprise related files should be reviewed by sojan before merging
-/enterprise/* @sojan-official

.github/workflows/deploy_check.yml

@@ -1,45 +0,0 @@
-## github action to check deployment success
-## curl the deployment url and check for 200 status
-## deployment url will be of the form chatwoot-pr-<pr_number>.herokuapp.com
-name: Deploy Check
-
-on:
-  pull_request:
-
-jobs:
-  deployment_check:
-    name: Check Deployment
-    runs-on: ubuntu-latest
-    steps:
-      - name: Install jq
-        run: sudo apt-get install -y jq
-      - name: Print Deployment URL
-        run: echo "https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com"
-      - name: Check Deployment Status
-        run: |
-          max_attempts=10
-          attempt=1
-          status_code=0
-          echo "Waiting for review app to be deployed/redeployed, trying in  10 minutes..."
-          sleep 600
-          while [ $attempt -le $max_attempts ]; do
-            response=$(curl -s -o /dev/null -w "%{http_code}" https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com/api)
-            status_code=$(echo $response | head -n   1)
-            if [ $status_code -eq   200 ]; then
-              body=$(curl -s https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com/api)
-              if echo "$body" | jq -e '.version and .timestamp and .queue_services == "ok" and .data_services == "ok"' > /dev/null; then
-                echo "Deployment successful"
-                exit 0
-              else
-                echo "Deployment status unknown, retrying in   3 minutes..."
-                sleep 180
-              fi
-            else
-              echo "Waiting for review app to be ready, retrying in  3 minutes..."
-              sleep 180
-              attempt=$((attempt +  1))
-            fi
-          done
-          echo "Deployment failed after $max_attempts attempts"
-          exit  1
-          fi

.github/workflows/frontend-fe.yml

@@ -1,41 +0,0 @@
-name: Frontend Lint & Test
-
-on:
-  push:
-    branches:
-      - develop
-  pull_request:
-    branches:
-      - develop
-
-jobs:
-  test:
-    runs-on: ubuntu-20.04
-
-    steps:
-      - uses: actions/checkout@v4
-        with:
-          ref: ${{ github.event.pull_request.head.ref }}
-          repository: ${{ github.event.pull_request.head.repo.full_name }}
-
-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true
-
-      - uses: pnpm/action-setup@v4
-
-      - uses: actions/setup-node@v4
-        with:
-          node-version: 23
-          cache: 'pnpm'
-
-      - name: Install pnpm dependencies
-        run: pnpm install --frozen-lockfile
-
-      - name: Run eslint
-        run: pnpm run eslint
-
-      - name: Run frontend tests with coverage
-        run: |
-          mkdir -p coverage
-          pnpm run test:coverage

.github/workflows/lock.yml

@@ -25,5 +25,13 @@ jobs:
         with: 
           issue-inactive-days: '30'
           issue-lock-reason: 'resolved'
+          issue-comment: >
+            This issue has been automatically locked since there
+            has not been any recent activity after it was closed.
+            Please open a new issue for related bugs.
           pr-inactive-days: '30'
           pr-lock-reason: 'resolved'
+          pr-comment: >
+            This pull request has been automatically locked since there
+            has not been any recent activity after it was closed.
+            Please open a new issue for related bugs.

.github/workflows/logging_percentage_check.yml

@@ -11,7 +11,7 @@ jobs:
 
     steps:
       - name: Checkout repository
-        uses: actions/checkout@v4
+        uses: actions/checkout@v2
 
       - name: Check for log lines and calculate percentage
         run: |

.github/workflows/nightly_installer.yml

@@ -4,7 +4,7 @@
 # # This action will try to install and setup
 # # chatwoot on an Ubuntu 20.04 machine using
 # # the linux installer script.
-# #
+# # 
 # # This is set to run daily at midnight.
 # #
 
@@ -35,7 +35,7 @@ jobs:
       run: |
         sudo ./install.sh --install < input
 
-        #  disabling http verify for now as http
+        #  disabling http verify for now as http 
         #  access to port 3000 fails in gh action env
         #    - name: Verify
         #      if: always()
@@ -45,7 +45,7 @@ jobs:
         #        curl http://localhost:3000/api
 
     - name: Upload chatwoot setup log file as an artifact
-      uses: actions/upload-artifact@v4
+      uses: actions/upload-artifact@v3
       if: always()
       with:
         name: chatwoot-setup-log-file

.github/workflows/publish_codespace_image.yml

@@ -8,7 +8,7 @@ jobs:
     runs-on: ubuntu-latest
 
     steps:
-    - uses: actions/checkout@v4
+    - uses: actions/checkout@v2
 
     - name: Login to GitHub Container Registry
       uses: docker/login-action@v1
@@ -19,6 +19,5 @@ jobs:
 
     - name: Build the Codespace Base Image
       run: |
-        docker-compose -f .devcontainer/docker-compose.yml build base
-        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
+        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
         docker push ghcr.io/chatwoot/chatwoot_codespace:latest

.github/workflows/publish_ee_docker.yml

@@ -1,140 +0,0 @@
-# #
-# # This action will publish Chatwoot EE docker image.
-# # This is set to run against merges to develop, master
-# # and when tags are created.
-# #
-
-name: Publish Chatwoot EE docker images
-
-on:
-  push:
-    branches:
-      - develop
-      - master
-    tags:
-      - v*
-  workflow_dispatch:
-
-env:
-  DOCKER_REPO: chatwoot/chatwoot
-
-jobs:
-  build:
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
-    env:
-      GIT_REF: ${{ github.head_ref || github.ref_name }}
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Prepare
-        run: |
-          platform=${{ matrix.platform }}
-          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
-
-      - name: Set Chatwoot edition
-        run: |
-          echo -en '\nENV CW_EDITION="ee"' >> docker/Dockerfile
-
-      - name: Set Docker Tags
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            echo "DOCKER_TAG=${DOCKER_REPO}:latest" >> $GITHUB_ENV
-          else
-            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}" >> $GITHUB_ENV
-          fi
-
-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v3
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Login to DockerHub
-        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Build and push by digest
-        id: build
-        uses: docker/build-push-action@v6
-        with:
-          context: .
-          file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
-          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
-          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
-
-      - name: Export digest
-        run: |
-          mkdir -p ${{ runner.temp }}/digests
-          digest="${{ steps.build.outputs.digest }}"
-          touch "${{ runner.temp }}/digests/${digest#sha256:}"
-
-      - name: Upload digest
-        uses: actions/upload-artifact@v4
-        with:
-          name: digests-${{ env.PLATFORM_PAIR }}
-          path: ${{ runner.temp }}/digests/*
-          if-no-files-found: error
-          retention-days: 1
-
-  merge:
-    runs-on: ubuntu-latest
-    needs:
-      - build
-    steps:
-      - name: Download digests
-        uses: actions/download-artifact@v4
-        with:
-          path: ${{ runner.temp }}/digests
-          pattern: digests-*
-          merge-multiple: true
-
-      - name: Login to DockerHub
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Create manifest list and push
-        working-directory: ${{ runner.temp }}/digests
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
-          fi
-          
-          docker buildx imagetools create -t $TAG \
-            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
-
-      - name: Inspect image
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}"
-          fi
-          
-          docker buildx imagetools inspect $TAG

.github/workflows/publish_foss_docker.yml

@@ -5,7 +5,6 @@
 # #
 
 name: Publish Chatwoot CE docker images
-
 on:
   push:
     branches:
@@ -15,30 +14,20 @@ on:
       - v*
   workflow_dispatch:
 
-env:
-  DOCKER_REPO: chatwoot/chatwoot
-
 jobs:
   build:
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
+    runs-on: ubuntu-latest
     env:
-      GIT_REF: ${{ github.head_ref || github.ref_name }}
+      GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
     steps:
       - name: Checkout
-        uses: actions/checkout@v4
+        uses: actions/checkout@v2
 
-      - name: Prepare
-        run: |
-          platform=${{ matrix.platform }}
-          echo "PLATFORM_PAIR=${platform//\//-}" >> $GITHUB_ENV
+      - name: Set up QEMU
+        uses: docker/setup-qemu-action@v1
+
+      - name: Set up Docker Buildx
+        uses: docker/setup-buildx-action@v1
 
       - name: Strip enterprise code
         run: |
@@ -49,97 +38,26 @@ jobs:
         run: |
           echo -en '\nENV CW_EDITION="ce"' >> docker/Dockerfile
 
-      - name: Set Docker Tags
+      - name: set docker tag
         run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            echo "DOCKER_TAG=${DOCKER_REPO}:latest-ce" >> $GITHUB_ENV
-          else
-            echo "DOCKER_TAG=${DOCKER_REPO}:${SANITIZED_REF}-ce" >> $GITHUB_ENV
-          fi
+          echo "DOCKER_TAG=chatwoot/chatwoot:$GIT_REF-ce" >> $GITHUB_ENV
 
-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v3
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
+      - name: replace docker tag if master
+        if: github.ref_name == 'master'
+        run: |
+          echo "DOCKER_TAG=chatwoot/chatwoot:latest-ce" >> $GITHUB_ENV
 
       - name: Login to DockerHub
-        if: github.event_name == 'push' || github.event_name == 'workflow_dispatch'
-        uses: docker/login-action@v3
+        uses: docker/login-action@v1
         with:
           username: ${{ secrets.DOCKERHUB_USERNAME }}
           password: ${{ secrets.DOCKERHUB_TOKEN }}
 
-      - name: Build and push by digest
-        id: build
-        uses: docker/build-push-action@v6
+      - name: Build and push
+        uses: docker/build-push-action@v2
         with:
           context: .
           file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
-          push: ${{ github.event_name == 'push' || github.event_name == 'workflow_dispatch' }}
-          outputs: type=image,name=${{ env.DOCKER_REPO }},push-by-digest=true,name-canonical=true,push=true
-
-      - name: Export digest
-        run: |
-          mkdir -p ${{ runner.temp }}/digests
-          digest="${{ steps.build.outputs.digest }}"
-          touch "${{ runner.temp }}/digests/${digest#sha256:}"
-
-      - name: Upload digest
-        uses: actions/upload-artifact@v4
-        with:
-          name: digests-${{ env.PLATFORM_PAIR }}
-          path: ${{ runner.temp }}/digests/*
-          if-no-files-found: error
-          retention-days: 1
-
-  merge:
-    runs-on: ubuntu-latest
-    needs:
-      - build
-    steps:
-      - name: Download digests
-        uses: actions/download-artifact@v4
-        with:
-          path: ${{ runner.temp }}/digests
-          pattern: digests-*
-          merge-multiple: true
-
-      - name: Login to DockerHub
-        uses: docker/login-action@v3
-        with:
-          username: ${{ secrets.DOCKERHUB_USERNAME }}
-          password: ${{ secrets.DOCKERHUB_TOKEN }}
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Create manifest list and push
-        working-directory: ${{ runner.temp }}/digests
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest-ce"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
-          fi
-          
-          docker buildx imagetools create -t $TAG \
-            $(printf '${{ env.DOCKER_REPO }}@sha256:%s ' *)
-
-      - name: Inspect image
-        env:
-          GIT_REF: ${{ github.head_ref || github.ref_name }}
-        run: |
-          SANITIZED_REF=$(echo "$GIT_REF" | sed 's/\//-/g')
-          if [ "${{ github.ref_name }}" = "master" ]; then
-            TAG="${DOCKER_REPO}:latest-ce"
-          else
-            TAG="${DOCKER_REPO}:${SANITIZED_REF}-ce"
-          fi
-          
-          docker buildx imagetools inspect $TAG
+          platforms: linux/amd64
+          push: true
+          tags: ${{ env.DOCKER_TAG }}

.github/workflows/run_foss_spec.yml

@@ -1,3 +1,9 @@
+# #
+# # This action will strip the enterprise folder
+# # and run the spec.
+# # This is set to run against every PR.
+# #
+
 name: Run Chatwoot CE spec
 on:
   push:
@@ -12,10 +18,10 @@ jobs:
     runs-on: ubuntu-20.04
     services:
       postgres:
-        image: pgvector/pgvector:pg15
+        image: postgres:15.3
         env:
           POSTGRES_USER: postgres
-          POSTGRES_PASSWORD: ''
+          POSTGRES_PASSWORD: ""
           POSTGRES_DB: postgres
           POSTGRES_HOST_AUTH_METHOD: trust
         ports:
@@ -35,48 +41,47 @@ jobs:
         options: --entrypoint redis-server
 
     steps:
-      - uses: actions/checkout@v4
-      - uses: pnpm/action-setup@v4
-        with:
-          ref: ${{ github.event.pull_request.head.ref }}
-          repository: ${{ github.event.pull_request.head.repo.full_name }}
+    - uses: actions/checkout@v3
+      with:
+        ref: ${{ github.event.pull_request.head.ref }}
+        repository: ${{ github.event.pull_request.head.repo.full_name }}
 
-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true # runs 'bundle install' and caches installed gems automatically
+    - uses: ruby/setup-ruby@v1
+      with:
+        bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-      - uses: actions/setup-node@v4
-        with:
-          node-version: 23
-          cache: 'pnpm'
+    - uses: actions/setup-node@v3
+      with:
+        node-version: 20
+        cache: yarn
 
-      - name: Install pnpm dependencies
-        run: pnpm i
+    - name: yarn
+      run: yarn install
 
-      - name: Strip enterprise code
-        run: |
-          rm -rf enterprise
-          rm -rf spec/enterprise
+    - name: Strip enterprise code
+      run: |
+        rm -rf enterprise
+        rm -rf spec/enterprise
 
-      - name: Create database
-        run: bundle exec rake db:create
+    - name: Create database
+      run: bundle exec rake db:create
 
-      - name: Seed database
-        run: bundle exec rake db:schema:load
+    - name: Seed database
+      run: bundle exec rake db:schema:load
 
-      - name: Run frontend tests
-        run: pnpm run test:coverage
+    - name: yarn check-files
+      run: yarn install --check-files
 
-      # Run rails tests
-      - name: Run backend tests
-        run: |
-          bundle exec rspec --profile=10 --format documentation
-        env:
-          NODE_OPTIONS: --openssl-legacy-provider
+    # Run rails tests
+    - name: Run backend tests
+      run: |
+        bundle exec rspec --profile=10 --format documentation
+      env: 
+        NODE_OPTIONS: --openssl-legacy-provider
 
-      - name: Upload rails log folder
-        uses: actions/upload-artifact@v4
-        if: always()
-        with:
-          name: rails-log-folder
-          path: log
+    - name: Upload rails log folder
+      uses: actions/upload-artifact@v3
+      if: always()
+      with:
+        name: rails-log-folder
+        path: log

.github/workflows/run_response_bot_spec.yml

@@ -0,0 +1,84 @@
+# #
+# # This workflow will run specs related to response bot
+# # This can only be activated in installations Where vector extension is available.
+# #
+
+name: Run Response Bot spec
+on:
+  push:
+    branches:
+      - develop
+      - master
+  pull_request:
+  workflow_dispatch:
+
+jobs:
+  test:
+    runs-on: ubuntu-20.04
+    services:
+      postgres:
+        image: ankane/pgvector
+        env:
+          POSTGRES_USER: postgres
+          POSTGRES_PASSWORD: ""
+          POSTGRES_DB: postgres
+          POSTGRES_HOST_AUTH_METHOD: trust
+        ports:
+          - 5432:5432
+        # needed because the postgres container does not provide a healthcheck
+        # tmpfs makes DB faster by using RAM
+        options: >-
+          --mount type=tmpfs,destination=/var/lib/postgresql/data
+          --health-cmd pg_isready
+          --health-interval 10s
+          --health-timeout 5s
+          --health-retries 5
+      redis:
+        image: redis
+        ports:
+          - 6379:6379
+        options: --entrypoint redis-server
+
+    steps:
+    - uses: actions/checkout@v3
+      with:
+        ref: ${{ github.event.pull_request.head.ref }}
+        repository: ${{ github.event.pull_request.head.repo.full_name }}
+
+    - uses: ruby/setup-ruby@v1
+      with:
+        bundler-cache: true # runs 'bundle install' and caches installed gems automatically
+
+    - uses: actions/setup-node@v3
+      with:
+        node-version: 20
+        cache: yarn
+
+    - name: yarn
+      run: yarn install
+
+    - name: Create database
+      run: bundle exec rake db:create
+
+    - name: Seed database
+      run: bundle exec rake db:schema:load
+
+    - name: Enable ResponseBotService in installation
+      run: RAILS_ENV=test bundle exec rails runner "Features::ResponseBotService.new.enable_in_installation"
+
+    # Run  Response Bot specs
+    - name: Run backend tests
+      run: |
+        bundle exec rspec \
+          spec/enterprise/controllers/api/v1/accounts/response_sources_controller_spec.rb \
+          spec/enterprise/services/enterprise/message_templates/response_bot_service_spec.rb \
+          spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb:47 \
+          --profile=10 \
+          --format documentation
+
+    - name: Upload rails log folder
+      uses: actions/upload-artifact@v3
+      if: always()
+      with:
+        name: rails-log-folder
+        path: log

.github/workflows/size-limit.yml

@@ -10,7 +10,7 @@ jobs:
     runs-on: ubuntu-20.04
 
     steps:
-      - uses: actions/checkout@v4
+      - uses: actions/checkout@v3
         with:
           ref: ${{ github.event.pull_request.head.ref }}
           repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -19,29 +19,23 @@ jobs:
         with:
           bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-      - uses: pnpm/action-setup@v4
-
-      - uses: actions/setup-node@v4
+      - uses: actions/setup-node@v3
         with:
-          node-version: 23
-          cache: 'pnpm'
+          node-version: 20
+          cache: 'yarn'
 
-      - name: pnpm
-        run: pnpm install
+      - name: yarn
+        run: yarn install
 
       - name: Strip enterprise code
         run: |
           rm -rf enterprise
           rm -rf spec/enterprise
-
-      - name: setup env
-        run: |
-          cp .env.example .env
-
+          
       - name: Run asset compile
         run: bundle exec rake assets:precompile
         env:
-          RAILS_ENV: production
+          NODE_OPTIONS: --openssl-legacy-provider
 
       - name: Size Check
-        run: pnpm run size
+        run: yarn run size

.github/workflows/test_docker_build.yml

@@ -1,40 +0,0 @@
-name: Test Docker Build
-
-on:
-  pull_request:
-    branches:
-      - develop
-      - master
-  workflow_dispatch:
-
-jobs:
-  test-build:
-    strategy:
-      fail-fast: false
-      matrix:
-        include:
-          - platform: linux/amd64
-            runner: ubuntu-latest
-          - platform: linux/arm64
-            runner: ubuntu-22.04-arm
-    runs-on: ${{ matrix.runner }}
-    steps:
-      - name: Checkout
-        uses: actions/checkout@v4
-
-      - name: Set up QEMU
-        uses: docker/setup-qemu-action@v3
-
-      - name: Set up Docker Buildx
-        uses: docker/setup-buildx-action@v3
-
-      - name: Build Docker image
-        uses: docker/build-push-action@v6
-        with:
-          context: .
-          file: docker/Dockerfile
-          platforms: ${{ matrix.platform }}
-          push: false
-          load: false
-          cache-from: type=gha
-          cache-to: type=gha,mode=max

.gitignore

@@ -32,16 +32,6 @@ master.key
 
 public/uploads
 public/packs*
-public/assets/administrate*
-public/assets/action*.js
-public/assets/activestorage*.js
-public/assets/trix*
-public/assets/belongs_to*.js
-public/assets/manifest*.js
-public/assets/manifest*.js
-public/assets/*.js.gz
-public/assets/secretField*
-public/assets/.sprockets-manifest-*.json
 
 # VIM files
 *.swp
@@ -73,7 +63,6 @@ test/cypress/videos/*
 
 #ignore files under .vscode directory
 .vscode
-.cursor
 
 # yalc for local testing
 .yalc
@@ -86,8 +75,4 @@ yalc.lock
 yarn-debug.log*
 .yarn-integrity
 
-# Vite Ruby
-/public/vite*
-# Vite uses dotenv and suggests to ignore local-only env files. See
-# https://vitejs.dev/guide/env-and-mode.html#env-files
-*.local
+/storybook-static

.rubocop.yml

@@ -2,8 +2,7 @@ require:
   - rubocop-performance
   - rubocop-rails
   - rubocop-rspec
-  - ./rubocop/use_from_email.rb
-  - ./rubocop/custom_cop_location.rb
+inherit_from: .rubocop_todo.yml
 
 Layout/LineLength:
   Max: 150
@@ -13,8 +12,7 @@ Metrics/ClassLength:
   Exclude:
     - 'app/models/message.rb'
     - 'app/models/conversation.rb'
-Metrics/MethodLength:
-  Max: 19
+
 RSpec/ExampleLength:
   Max: 25
 Style/Documentation:
@@ -52,7 +50,6 @@ Lint/OrAssignmentToConstant:
   Exclude:
     - 'lib/redis/config.rb'
 Metrics/BlockLength:
-  Max: 30
   Exclude:
     - spec/**/*
     - '**/routes.rb'
@@ -105,31 +102,84 @@ RSpec/FactoryBot/SyntaxMethods:
   Enabled: false
 Naming/VariableNumber:
   Enabled: false
-Naming/MemoizedInstanceVariableName:
+Metrics/MethodLength:
   Exclude:
-    - 'app/models/message.rb'
+    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
+    - 'db/migrate/20211219031453_update_foreign_keys_on_delete.rb'
+Rails/CreateTableWithTimestamps:
+  Exclude:
+    - 'db/migrate/20170207092002_acts_as_taggable_on_migration.acts_as_taggable_on_engine.rb'
 Style/GuardClause:
   Exclude:
     - 'app/builders/account_builder.rb'
     - 'app/models/attachment.rb'
     - 'app/models/message.rb'
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
 Metrics/AbcSize:
-  Max: 26
   Exclude:
     - 'app/controllers/concerns/auth_helper.rb'
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
+    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
+    - 'app/controllers/api/v1/accounts/inboxes_controller.rb'
+    - 'db/migrate/20211219031453_update_foreign_keys_on_delete.rb'
+Metrics/CyclomaticComplexity:
+  Max: 7
+  Exclude:
+    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
+Rails/ReversibleMigration:
+  Exclude:
+    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
+    - 'db/migrate/20161025070645_remchannel.rb'
+    - 'db/migrate/20161025070645_remchannel.rb'
+    - 'db/migrate/20161110102609_removeinboxid.rb'
+    - 'db/migrate/20170519091539_add_avatar_to_fb.rb'
+    - 'db/migrate/20191020085608_rename_old_tables.rb'
+    - 'db/migrate/20191126185833_update_user_invite_foreign_key.rb'
+    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
+    - 'db/migrate/20210513083044_remove_not_null_from_webhook_url_channel_api.rb'
+Rails/BulkChangeTable:
+  Exclude:
+    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
+    - 'db/migrate/20200121190901_create_account_users.rb'
+    - 'db/migrate/20170211092540_notnullableusers.rb'
+    - 'db/migrate/20170403095203_contactadder.rb'
+    - 'db/migrate/20170406104018_add_default_status_conv.rb'
+    - 'db/migrate/20170511134418_latlong.rb'
+    - 'db/migrate/20191027054756_create_contact_inboxes.rb'
+    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
+    - 'db/migrate/20210425093724_convert_integration_hook_settings_field.rb'
 Rails/UniqueValidationWithoutIndex:
   Exclude:
     - 'app/models/channel/twitter_profile.rb'
     - 'app/models/webhook.rb'
     - 'app/models/contact.rb'
     - 'app/models/integrations/hook.rb'
-    - 'app/models/canned_response.rb'
-    - 'app/models/telegram_bot.rb'
 Rails/RenderInline:
   Exclude:
     - 'app/controllers/swagger_controller.rb'
+Performance/CollectionLiteralInLoop:
+  Exclude:
+    - 'db/migrate/20210315101919_enable_email_channel.rb'
 Rails/ThreeStateBooleanColumn:
   Exclude:
+    - 'db/migrate/20200509044639_add_hide_input_flag_to_bot_config.rb'
+    - 'db/migrate/20200605130625_agent_away_message_to_auto_reply.rb'
+    - 'db/migrate/20200606132552_create_labels.rb'
+    - 'db/migrate/20201027135006_create_working_hours.rb'
+    - 'db/migrate/20210112174124_add_hmac_token_to_inbox.rb'
+    - 'db/migrate/20210114202310_create_teams.rb'
+    - 'db/migrate/20210212154240_add_request_for_email_on_channel_web_widget.rb'
+    - 'db/migrate/20210428135041_add_campaigns.rb'
+    - 'db/migrate/20210602182058_add_hmac_to_api_channel.rb'
+    - 'db/migrate/20210609133433_add_email_collect_to_inboxes.rb'
+    - 'db/migrate/20210618095823_add_csat_toggle_for_inbox.rb'
+    - 'db/migrate/20210927062350_add_trigger_only_during_business_hours_collect_to_campaigns.rb'
+    - 'db/migrate/20211027073553_add_imap_smtp_config_to_channel_email.rb'
+    - 'db/migrate/20211109143122_add_tweet_enabled_flag_to_twitter_channel.rb'
+    - 'db/migrate/20211216110209_add_allow_messages_after_resolved_to_inbox.rb'
+    - 'db/migrate/20220116103902_add_open_ssl_verify_mode_to_channel_email.rb'
+    - 'db/migrate/20220216151613_add_open_all_day_to_working_hour.rb'
+    - 'db/migrate/20220511072655_add_archive_column_to_portal.rb'
     - 'db/migrate/20230503101201_create_sla_policies.rb'
 RSpec/IndexedLet:
   Enabled: false
@@ -137,21 +187,9 @@ RSpec/NamedSubject:
   Enabled: false
 
 # we should bring this down
-RSpec/MultipleExpectations:
-  Max: 7
 RSpec/MultipleMemoizedHelpers:
   Max: 14
 
-# custom rules
-UseFromEmail:
-  Enabled: true
-  Exclude:
-    - 'app/models/user.rb'
-    - 'app/models/contact.rb'
-
-CustomCopLocation:
-  Enabled: true
-
 AllCops:
   NewCops: enable
   Exclude:
@@ -165,4 +203,13 @@ AllCops:
     - 'config/environments/**/*'
     - 'tmp/**/*'
     - 'storage/**/*'
-    - 'db/migrate/20230426130150_init_schema.rb'
+    - 'db/migrate/20200225162150_init_schema.rb'
+    - 'db/migrate/20210611180222_create_active_storage_variant_records.active_storage.rb'
+    - 'db/migrate/20210611180221_add_service_name_to_active_storage_blobs.active_storage.rb'
+    - db/migrate/20200309213132_add_account_id_to_agent_bot_inboxes.rb
+    - db/migrate/20200331095710_add_identifier_to_contact.rb
+    - db/migrate/20200429082655_add_medium_to_twilio_sms.rb
+    - db/migrate/20200503151130_add_account_feature_flag.rb
+    - db/migrate/20200927135222_add_last_activity_at_to_conversation.rb
+    - db/migrate/20210306170117_add_last_activity_at_to_contacts.rb
+    - db/migrate/20220809104508_revert_cascading_indexes.rb

.rubocop_todo.yml

@@ -0,0 +1,287 @@
+# This configuration was generated by
+# `rubocop --auto-gen-config`
+# on 2019-10-23 16:47:02 +0530 using RuboCop version 0.73.0.
+# The point is for the user to remove these configuration records
+# one by one as the offenses are removed from the code base.
+# Note that changes in the inspected code, or installation of new
+# versions of RuboCop, may require this file to be generated again.
+
+# Offense count: 1
+Lint/DuplicateMethods:
+  Exclude:
+    - 'app/controllers/api/v1/reports_controller.rb'
+
+# Offense count: 1
+Lint/RescueException:
+  Exclude:
+    - 'app/builders/messages/message_builder.rb'
+
+# Offense count: 4
+Lint/ShadowingOuterLocalVariable:
+  Exclude:
+    - 'app/controllers/api/v1/reports_controller.rb'
+
+# Offense count: 3
+# Configuration parameters: AllowKeywordBlockArguments.
+Lint/UnderscorePrefixedVariableName:
+  Exclude:
+    - 'app/models/account.rb'
+    - 'deploy/before_symlink.rb'
+
+# Offense count: 18
+Lint/UselessAssignment:
+  Exclude:
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/controllers/api/v1/facebook_indicators_controller.rb'
+    - 'app/listeners/action_cable_listener.rb'
+    - 'app/listeners/reporting_listener.rb'
+    - 'app/models/channel/facebook_page.rb'
+    - 'app/models/facebook_page.rb'
+
+# Offense count: 14
+Metrics/AbcSize:
+  Max: 26
+
+# Offense count: 1
+# Configuration parameters: CountComments, ExcludedMethods.
+# ExcludedMethods: refine
+Metrics/BlockLength:
+  Max: 30
+
+# Offense count: 2
+Metrics/CyclomaticComplexity:
+  Max: 7
+
+# Offense count: 10
+# Configuration parameters: CountComments, ExcludedMethods.
+Metrics/MethodLength:
+  Max: 19
+
+# Offense count: 1
+Metrics/PerceivedComplexity:
+  Max: 8
+
+# Offense count: 6
+Naming/AccessorMethodName:
+  Exclude:
+    - 'app/builders/report_builder.rb'
+    - 'app/controllers/api/v1/accounts_controller.rb'
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/controllers/api/v1/conversations_controller.rb'
+
+# Offense count: 9
+# Configuration parameters: EnforcedStyleForLeadingUnderscores.
+# SupportedStylesForLeadingUnderscores: disallowed, required, optional
+Naming/MemoizedInstanceVariableName:
+  Exclude:
+    - 'app/controllers/api/base_controller.rb'
+    - 'app/controllers/api/v1/conversations_controller.rb'
+    - 'app/controllers/api/v1/webhooks_controller.rb'
+    - 'app/controllers/application_controller.rb'
+    - 'app/models/message.rb'
+    - 'lib/integrations/widget/outgoing_message_builder.rb'
+
+# Offense count: 4
+# Cop supports --auto-correct.
+# Configuration parameters: MaxKeyValuePairs.
+Performance/RedundantMerge:
+  Exclude:
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/models/message.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+Performance/StringReplacement:
+  Exclude:
+    - 'lib/events/base.rb'
+
+# Offense count: 4
+# Configuration parameters: Prefixes.
+# Prefixes: when, with, without
+RSpec/ContextWording:
+  Exclude:
+    - 'spec/models/contact_spec.rb'
+    - 'spec/models/user_spec.rb'
+
+# Offense count: 1
+RSpec/DescribeClass:
+  Exclude:
+    - 'spec/mailers/confirmation_instructions_spec.rb'
+
+# Offense count: 1
+RSpec/DescribeSymbol:
+  Exclude:
+    - 'spec/mailers/confirmation_instructions_spec.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: AllowConsecutiveOneLiners.
+RSpec/EmptyLineAfterExample:
+  Exclude:
+    - 'spec/models/user_spec.rb'
+
+# Offense count: 1
+# Configuration parameters: Max.
+RSpec/ExampleLength:
+  Exclude:
+    - 'spec/models/conversation_spec.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: EnforcedStyle.
+# SupportedStyles: single_line_only, single_statement_only, disallow
+RSpec/ImplicitSubject:
+  Exclude:
+    - 'spec/models/user_spec.rb'
+
+# Offense count: 7
+# Configuration parameters: AggregateFailuresByDefault.
+RSpec/MultipleExpectations:
+  Max: 7
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: EnforcedStyle.
+# SupportedStyles: not_to, to_not
+RSpec/NotToNot:
+  Exclude:
+    - 'spec/mailers/confirmation_instructions_spec.rb'
+
+# Offense count: 1
+# Configuration parameters: IgnoreNameless, IgnoreSymbolicNames.
+RSpec/VerifiedDoubles:
+  Exclude:
+    - 'spec/models/conversation_spec.rb'
+
+# Offense count: 4
+# Cop supports --auto-correct.
+Rails/ActiveRecordAliases:
+  Exclude:
+    - 'app/controllers/api/v1/agents_controller.rb'
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/controllers/api/v1/canned_responses_controller.rb'
+    - 'app/controllers/api/v1/contacts_controller.rb'
+
+# Offense count: 2
+# Cop supports --auto-correct.
+Rails/BelongsTo:
+  Exclude:
+    - 'app/models/message.rb'
+    - 'app/models/user.rb'
+
+# Offense count: 6
+# Cop supports --auto-correct.
+# Configuration parameters: Include.
+# Include: app/models/**/*.rb
+Rails/EnumHash:
+  Exclude:
+    - 'app/models/attachment.rb'
+    - 'app/models/conversation.rb'
+    - 'app/models/message.rb'
+    - 'app/models/user.rb'
+
+# Offense count: 1
+# Configuration parameters: Include.
+# Include: app/models/**/*.rb
+Rails/HasManyOrHasOneDependent:
+  Exclude:
+    - 'app/models/user.rb'
+
+# Offense count: 1
+# Configuration parameters: Include.
+# Include: app/models/**/*.rb
+Rails/InverseOf:
+  Exclude:
+    - 'app/models/user.rb'
+
+# Offense count: 1
+# Configuration parameters: Include.
+# Include: app/controllers/**/*.rb
+Rails/LexicallyScopedActionFilter:
+  Exclude:
+    - 'app/controllers/home_controller.rb'
+
+# Offense count: 2
+# Configuration parameters: Include.
+# Include: app/**/*.rb, config/**/*.rb, db/**/*.rb, lib/**/*.rb
+Rails/Output:
+  Exclude:
+    - 'app/bot/bot.rb'
+    - 'app/builders/account_builder.rb'
+
+# Offense count: 7
+# Cop supports --auto-correct.
+# Configuration parameters: EnforcedStyle.
+# SupportedStyles: strict, flexible
+Rails/TimeZone:
+  Exclude:
+    - 'app/builders/report_builder.rb'
+    - 'lib/reports/update_account_identity.rb'
+    - 'lib/reports/update_agent_identity.rb'
+    - 'lib/reports/update_identity.rb'
+    - 'spec/models/conversation_spec.rb'
+
+# Offense count: 8
+# Cop supports --auto-correct.
+# Configuration parameters: Include.
+# Include: app/models/**/*.rb
+Rails/Validation:
+  Exclude:
+    - 'app/models/canned_response.rb'
+    - 'app/models/channel/facebook_page.rb'
+    - 'app/models/facebook_page.rb'
+    - 'app/models/telegram_bot.rb'
+    - 'app/models/user.rb'
+
+# Offense count: 15
+# Cop supports --auto-correct.
+# Configuration parameters: AutoCorrect, EnforcedStyle.
+# SupportedStyles: nested, compact
+Style/ClassAndModuleChildren:
+  Exclude:
+    - 'app/builders/messages/message_builder.rb'
+    - 'app/controllers/api/v1/inbox_members_controller.rb'
+    - 'app/models/channel/facebook_page.rb'
+    - 'app/models/channel/web_widget.rb'
+    - 'app/presenters/conversations/event_data_presenter.rb'
+    - 'app/services/facebook/send_reply_service.rb'
+    - 'lib/integrations/facebook/delivery_status.rb'
+    - 'lib/integrations/facebook/message_creator.rb'
+    - 'lib/integrations/facebook/message_parser.rb'
+    - 'lib/integrations/widget/incoming_message_builder.rb'
+
+# Offense count: 4
+Style/CommentedKeyword:
+  Exclude:
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+    - 'app/controllers/api/v1/conversations/assignments_controller.rb'
+    - 'app/controllers/api/v1/conversations/labels_controller.rb'
+    - 'app/controllers/api/v1/labels_controller.rb'
+
+# Offense count: 1
+# Configuration parameters: AllowIfModifier.
+Style/IfInsideElse:
+  Exclude:
+    - 'app/finders/conversation_finder.rb'
+
+# Offense count: 1
+Style/MixinUsage:
+  Exclude:
+    - 'app/bot/bot.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: AutoCorrect, EnforcedStyle, IgnoredMethods.
+# SupportedStyles: predicate, comparison
+Style/NumericPredicate:
+  Exclude:
+    - 'spec/**/*'
+    - 'app/controllers/api/v1/callbacks_controller.rb'
+
+# Offense count: 1
+# Cop supports --auto-correct.
+# Configuration parameters: EnforcedStyle.
+# SupportedStyles: implicit, explicit
+Style/RescueStandardError:
+  Exclude:
+    - 'app/models/channel/facebook_page.rb'

.ruby-version

@@ -1 +1 @@
-3.3.3
+3.2.2

.storybook/main.js

@@ -0,0 +1,56 @@
+const path = require('path');
+const resolve = require('../config/webpack/resolve');
+
+// Chatwoot's webpack.config.js
+process.env.NODE_ENV = 'development';
+const custom = require('../config/webpack/environment');
+
+module.exports = {
+  stories: [
+    '../stories/**/*.stories.mdx',
+    '../app/javascript/**/*.stories.@(js|jsx|ts|tsx)',
+  ],
+  addons: [
+    {
+      name: '@storybook/addon-docs',
+      options: {
+        vueDocgenOptions: {
+          alias: {
+            '@': path.resolve(__dirname, '../'),
+          },
+        },
+      },
+    },
+    '@storybook/addon-links',
+    '@storybook/addon-essentials',
+    {
+      /**
+       * Fix Storybook issue with PostCSS@8
+       * @see https://github.com/storybookjs/storybook/issues/12668#issuecomment-773958085
+       */
+      name: '@storybook/addon-postcss',
+      options: {
+        postcssLoaderOptions: {
+          implementation: require('postcss'),
+        },
+      },
+    },
+  ],
+  webpackFinal: config => {
+    const newConfig = {
+      ...config,
+      resolve: {
+        ...config.resolve,
+        modules: custom.resolvedModules.map(i => i.value),
+      },
+    };
+
+    newConfig.module.rules.push({
+      test: /\.scss$/,
+      use: ['style-loader', 'css-loader', 'postcss-loader', 'sass-loader'],
+      include: path.resolve(__dirname, '../app/javascript'),
+    });
+
+    return newConfig;
+  },
+};

.storybook/preview.js

@@ -0,0 +1,48 @@
+import { addDecorator } from '@storybook/vue';
+import Vue from 'vue';
+import Vuex from 'vuex';
+import VueI18n from 'vue-i18n';
+import Vuelidate from 'vuelidate';
+import Multiselect from 'vue-multiselect';
+import VueDOMPurifyHTML from 'vue-dompurify-html';
+import FluentIcon from 'shared/components/FluentIcon/DashboardIcon';
+
+import WootUiKit from '../app/javascript/dashboard/components';
+import i18n from '../app/javascript/dashboard/i18n';
+import { domPurifyConfig } from 'shared/helpers/HTMLSanitizer';
+
+import '../app/javascript/dashboard/assets/scss/storybook.scss';
+
+Vue.use(VueI18n);
+Vue.use(Vuelidate);
+Vue.use(WootUiKit);
+Vue.use(Vuex);
+Vue.use(VueDOMPurifyHTML, domPurifyConfig);
+
+Vue.component('multiselect', Multiselect);
+Vue.component('fluent-icon', FluentIcon);
+
+const store = new Vuex.Store({});
+const i18nConfig = new VueI18n({
+  locale: 'en',
+  messages: i18n,
+});
+
+addDecorator(() => ({
+  template: '<story/>',
+  i18n: i18nConfig,
+  store,
+  beforeCreate: function() {
+    this.$root._i18n = this.$i18n;
+  },
+}));
+
+export const parameters = {
+  actions: { argTypesRegex: '^on[A-Z].*' },
+  controls: {
+    matchers: {
+      color: /(background|color)$/i,
+      date: /Date$/,
+    },
+  },
+};

Gemfile

@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.3.3'
+ruby '3.2.2'
 
 ##-- base gems for rails --##
-gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.0.8.4'
+gem 'rack-cors', require: 'rack/cors'
+gem 'rails', '~> 7.0.8.0'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -39,8 +39,6 @@ gem 'rack-attack', '>= 6.7.0'
 gem 'down'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
-# Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
-gem 'net-smtp',  '~> 0.3.4'
 # Prevent CSV injection
 gem 'csv-safe'
 
@@ -49,7 +47,7 @@ gem 'aws-sdk-s3', require: false
 # original gem isn't maintained actively
 # we wanted updated version of faraday which is a dependency for slack-ruby-client
 gem 'azure-storage-blob', git: 'https://github.com/chatwoot/azure-storage-ruby', branch: 'chatwoot', require: false
-gem 'google-cloud-storage', '>= 1.48.0', require: false
+gem 'google-cloud-storage', require: false
 gem 'image_processing'
 
 ##-- gems for database --#
@@ -61,24 +59,24 @@ gem 'redis-namespace'
 gem 'activerecord-import'
 
 ##--- gems for server & infra configuration ---##
-gem 'dotenv-rails', '>= 3.0.0'
+gem 'dotenv-rails'
 gem 'foreman'
 gem 'puma'
-gem 'vite_rails'
+gem 'webpacker'
 # metrics on heroku
 gem 'barnes'
 
 ##--- gems for authentication & authorization ---##
-gem 'devise', '>= 4.9.4'
+gem 'devise', '>= 4.9.3'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
-gem 'devise_token_auth', '>= 1.2.3'
+gem 'devise_token_auth'
 # authorization
 gem 'jwt'
 gem 'pundit'
 # super admin
-gem 'administrate', '>= 0.20.1'
-gem 'administrate-field-active_storage', '>= 1.0.3'
-gem 'administrate-field-belongs_to_search', '>= 0.9.0'
+gem 'administrate', '>= 0.19.0'
+gem 'administrate-field-active_storage'
+gem 'administrate-field-belongs_to_search'
 
 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
@@ -94,14 +92,14 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.5.2'
+gem 'slack-ruby-client', '~> 2.2.0'
 # for dialogflow integrations
-gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
+gem 'google-cloud-dialogflow-v2'
 gem 'grpc'
 # Translate integrations
 # 'google-cloud-translate' gem depends on faraday 2.0 version
 # this dependency breaks the slack-ruby-client gem
-gem 'google-cloud-translate-v3', '>= 0.7.0'
+gem 'google-cloud-translate-v3'
 
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
@@ -109,20 +107,20 @@ gem 'google-cloud-translate-v3', '>= 0.7.0'
 gem 'ddtrace', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
-gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
+gem 'newrelic-sidekiq-metrics', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.19.0', require: false
+gem 'sentry-rails', '>= 5.12.0', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.19.0', require: false
+gem 'sentry-sidekiq', '>= 5.12.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.3.1'
+gem 'sidekiq', '>= 7.1.3'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 1.12.0'
+gem 'sidekiq-cron', '>= 1.10.1'
 
 ##-- Push notification service --##
 gem 'fcm'
-gem 'web-push', '>= 3.0.1'
+gem 'web-push'
 
 ##-- geocoding / parse location from ip --##
 # http://www.rubygeocoder.com/
@@ -138,7 +136,9 @@ gem 'procore-sift'
 # parse email
 gem 'email_reply_trimmer'
 
-gem 'html2text'
+# TODO: we might have to fork this gem since 0.3.1 has hard depency on nokogir 1.10.
+# and this gem hasn't been updated for a while.
+gem 'html2text', git: 'https://github.com/chatwoot/html2text_ruby', branch: 'chatwoot'
 
 # to calculate working hours
 gem 'working_hours'
@@ -159,12 +159,12 @@ gem 'lograge', '~> 0.14.0', require: false
 # worked with microsoft refresh token
 gem 'omniauth-oauth2'
 
-gem 'audited', '~> 5.4', '>= 5.4.1'
+gem 'audited', '~> 5.4', '>= 5.4.0'
 
 # need for google auth
-gem 'omniauth', '>= 2.1.2'
-gem 'omniauth-google-oauth2', '>= 1.1.3'
-gem 'omniauth-rails_csrf_protection', '~> 1.0', '>= 1.0.2'
+gem 'omniauth'
+gem 'omniauth-google-oauth2'
+gem 'omniauth-rails_csrf_protection', '~> 1.0'
 
 ## Gems for reponse bot
 # adds cosine similarity to postgres using vector extension
@@ -173,7 +173,8 @@ gem 'pgvector'
 # Convert Website HTML to Markdown
 gem 'reverse_markdown'
 
-gem 'ruby-openai'
+# Sentiment analysis
+gem 'informers'
 
 ### Gems required only in specific deployment environments ###
 ##############################################################
@@ -181,9 +182,6 @@ gem 'ruby-openai'
 group :production do
   # we dont want request timing out in development while using byebug
   gem 'rack-timeout'
-  # for heroku autoscaling
-  gem 'judoscale-rails', require: false
-  gem 'judoscale-sidekiq', require: false
 end
 
 group :development do
@@ -200,13 +198,13 @@ group :development do
   gem 'squasher'
 
   # profiling
-  gem 'rack-mini-profiler', '>= 3.2.0', require: false
+  gem 'rack-mini-profiler', '>= 3.1.1', require: false
   gem 'stackprof'
-  # Should install the associated chrome extension to view query logs
-  gem 'meta_request', '>= 0.8.3'
 end
 
 group :test do
+  # Cypress in rails.
+  gem 'cypress-on-rails'
   # fast cleaning of database
   gem 'database_cleaner'
   # mock http calls
@@ -224,12 +222,12 @@ group :development, :test do
   gem 'byebug', platform: :mri
   gem 'climate_control'
   gem 'debug', '~> 1.8'
-  gem 'factory_bot_rails', '>= 6.4.3'
+  gem 'factory_bot_rails'
   gem 'listen'
   gem 'mock_redis'
   gem 'pry-rails'
   gem 'rspec_junit_formatter'
-  gem 'rspec-rails', '>= 6.1.5'
+  gem 'rspec-rails'
   gem 'rubocop', require: false
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false

LICENSE

@@ -1,4 +1,4 @@
-Copyright (c) 2017-2024 Chatwoot Inc.
+Copyright (c) 2017-2021 Chatwoot Inc.
 
 Portions of this software are licensed as follows:
 

Makefile

@@ -6,7 +6,7 @@ RAILS_ENV ?= development
 setup:
 	gem install bundler
 	bundle install
-	pnpm install
+	yarn install
 
 db_create:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:create
@@ -17,9 +17,6 @@ db_migrate:
 db_seed:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:seed
 
-db_reset:
-	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:reset
-
 db:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:chatwoot_prepare
 
@@ -30,7 +27,7 @@ server:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails server -b 0.0.0.0 -p 3000
 
 burn:
-	bundle && pnpm install
+	bundle && yarn
 
 run:
 	@if [ -f ./.overmind.sock ]; then \
@@ -52,4 +49,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .
 
-.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db console server burn docker run force_run debug debug_worker

Procfile.dev

@@ -1,4 +1,4 @@
 backend: bin/rails s -p 3000
+frontend: export NODE_OPTIONS=--openssl-legacy-provider && bin/webpack-dev-server
 # https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
 worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
-vite: bin/vite dev

Procfile.test

@@ -1,3 +1,3 @@
 backend: RAILS_ENV=test bin/rails s -p 5050
-vite: bin/vite dev
-worker: RAILS_ENV=test dotenv bundle exec sidekiq -C config/sidekiq.yml
+frontend: bin/webpack-dev-server
+worker: dotenv RAILS_ENV=test bundle exec sidekiq -C config/sidekiq.yml

README.md

@@ -1,15 +1,10 @@
-## 🚨 Note: This branch is unstable. For the stable branch's source code, please use the branch [3.x](https://github.com/chatwoot/chatwoot/tree/3.x)
+<p align="center">
+  <img src="https://s3.us-west-2.amazonaws.com/gh-assets.chatwoot.com/brand.svg" alt="Woot-logo" width="240" />
 
+  <p align="center">Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.</p>
+</p>
 
-<img src="https://user-images.githubusercontent.com/2246121/282256557-1570674b-d142-4198-9740-69404cc6a339.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
-<img src="https://user-images.githubusercontent.com/2246121/282256632-87f6a01b-6467-4e0e-8a93-7bbf66d03a17.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
-
-___
-
-# Chatwoot
-
-Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
-<p>
+<p align="center">
   <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
      <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
   </a>
@@ -18,7 +13,9 @@ Customer engagement suite, an open-source alternative to Intercom, Zendesk, Sale
   </a>
 </p>
 
-<p>
+___
+
+<p align="center">
   <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
   <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
     <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
@@ -26,13 +23,15 @@ Customer engagement suite, an open-source alternative to Intercom, Zendesk, Sale
   <img src="https://img.shields.io/github/commit-activity/m/chatwoot/chatwoot" alt="Commits-per-month">
   <a title="Crowdin" target="_self" href="https://chatwoot.crowdin.com/chatwoot"><img src="https://badges.crowdin.net/e/37ced7eba411064bd792feb3b7a28b16/localized.svg"></a>
   <a href="https://discord.gg/cJXdrwS"><img src="https://img.shields.io/discord/647412545203994635" alt="Discord"></a>
+  <a href="https://huntr.dev/bounties/disclose"><img src="https://cdn.huntr.dev/huntr_security_badge_mono.svg" alt="Huntr"></a>
   <a href="https://status.chatwoot.com"><img src="https://img.shields.io/endpoint?url=https%3A%2F%2Fraw.githubusercontent.com%2Fchatwoot%2Fstatus%2Fmaster%2Fapi%2Fchatwoot%2Fuptime.json" alt="uptime"></a>
   <a href="https://status.chatwoot.com"><img src="https://img.shields.io/endpoint?url=https%3A%2F%2Fraw.githubusercontent.com%2Fchatwoot%2Fstatus%2Fmaster%2Fapi%2Fchatwoot%2Fresponse-time.json" alt="response time"></a>
   <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>
 </p>
 
-<img src="https://user-images.githubusercontent.com/2246121/282255783-ee8a50c9-f42d-4752-8201-2d59965a663d.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
-<img src="https://user-images.githubusercontent.com/2246121/282255784-3d1994ec-d895-4ff5-ac68-d819987e1869.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
+<img src="https://chatwoot-public-assets.s3.amazonaws.com/github/screenshot.png" width="100%" alt="Chat dashboard"/>
+
+
 
 Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
 
@@ -101,7 +100,7 @@ Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
 
 ### Other deployment options
 
-For other supported options, checkout our [deployment page](https://chatwoot.com/deploy).
+For other supported options, checkout our [deployment page](https://chatwoot.com/deploy). 
 
 ## Security
 
@@ -120,4 +119,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2023, Chatwoot Inc - Released under the MIT License.

SECURITY.md

@@ -2,13 +2,13 @@ Chatwoot is looking forward to working with security researchers worldwide to ke
 
 ## Reporting a Vulnerability
 
-We use Github to track the security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://github.com/chatwoot/chatwoot/security/advisories/new). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
+We use [huntr.dev](https://huntr.dev/) for security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this [form](https://huntr.dev/bounties/disclose). This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.
 
 If you have any questions about the process, contact security@chatwoot.com. 
 
-Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Github as quickly as possible.
+Please try your best to describe a clear and realistic impact for your report, and please don't open any public issues on GitHub or social media; we're doing our best to respond through Huntr as quickly as possible.
 
-> Note: Please use the email for questions related to the process. Disclosures should be done via [Github](https://github.com/chatwoot/chatwoot/security/advisories/new)
+> Note: Please use the email for questions related to the process. Disclosures should be done via [huntr.dev](https://huntr.dev/)
 ## Supported versions
 
 | Version | Supported        |
@@ -48,7 +48,7 @@ We consider the following out of scope, though there may be exceptions.
 - Brute force attacks
 - DNSSEC
 
-If you are unsure about the scope, please create a [report](https://github.com/chatwoot/chatwoot/security/advisories/new).
+If you are unsure about the scope, please create a [report](https://huntr.dev/repos/chatwoot/chatwoot/).
 
 
 ## Thanks

VERSION_CW

@@ -1 +1 @@
-3.13.0
+3.1.0

VERSION_CWCTL

@@ -1 +1 @@
-3.2.0
+2.6.0

app.json

@@ -48,17 +48,17 @@
       "size": "basic"
     }
   },
-  "stack": "heroku-24",
+  "stack": "heroku-20",
   "image": "heroku/ruby",
   "addons": [
     {
       "plan": "heroku-redis:mini"
     },
     {
-      "plan": "heroku-postgresql:essential-0"
+      "plan": "heroku-postgresql:mini"
     }
   ],
-  "stack": "heroku-24",
+  "stack": "heroku-20",
   "buildpacks": [
     {
       "url": "heroku/nodejs"
@@ -72,11 +72,6 @@
       "scripts": {
         "test": "bundle exec rake test"
       }
-    },
-    "review": {
-      "scripts": {
-        "postdeploy": "bundle exec rails db:seed"
-      }
     }
   }
 }

app/actions/contact_identify_action.rb

@@ -59,7 +59,7 @@ class ContactIdentifyAction
   def existing_email_contact
     return if params[:email].blank?
 
-    @existing_email_contact ||= account.contacts.from_email(params[:email])
+    @existing_email_contact ||= account.contacts.find_by(email: params[:email])
   end
 
   def existing_phone_number_contact
@@ -104,7 +104,7 @@ class ContactIdentifyAction
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
     @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
   end
 
   def merge_contact(base_contact, merge_contact)

app/actions/contact_merge_action.rb

@@ -12,7 +12,6 @@ class ContactMergeAction
       merge_conversations
       merge_messages
       merge_contact_inboxes
-      merge_contact_notes
       merge_and_remove_mergee_contact
     end
     @base_contact
@@ -34,10 +33,6 @@ class ContactMergeAction
     Conversation.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
   end
 
-  def merge_contact_notes
-    Note.where(contact_id: @mergee_contact.id, account_id: @mergee_contact.account_id).update(contact_id: @base_contact.id)
-  end
-
   def merge_messages
     Message.where(sender: @mergee_contact).update(sender: @base_contact)
   end
@@ -54,7 +49,7 @@ class ContactMergeAction
     # attributes in base contact are given preference
     merged_attributes = mergee_contact_attributes.deep_merge(base_contact_attributes)
 
-    @mergee_contact.reload.destroy!
+    @mergee_contact.destroy!
     Rails.configuration.dispatcher.dispatch(CONTACT_MERGED, Time.zone.now, contact: @base_contact,
                                                                            tokens: [@base_contact.contact_inboxes.filter_map(&:pubsub_token)])
     @base_contact.update!(merged_attributes)

app/assets/config/manifest.js

@@ -2,4 +2,5 @@
 //= link administrate/application.css
 //= link administrate/application.js
 //= link administrate-field-active_storage/application.css
+//= link dashboardChart.js
 //= link secretField.js

app/assets/javascripts/dashboardChart.js

@@ -0,0 +1,55 @@
+// eslint-disable-next-line
+function prepareData(data) {
+  var labels = [];
+  var dataSet = [];
+  data.forEach(item => {
+    labels.push(item[0]);
+    dataSet.push(item[1]);
+  });
+  return { labels, dataSet };
+}
+
+function getChartOptions() {
+  var fontFamily =
+    'PlusJakarta,-apple-system,system-ui,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif';
+  return {
+    responsive: true,
+    legend: { labels: { fontFamily } },
+    scales: {
+      xAxes: [
+        {
+          barPercentage: 1.26,
+          ticks: { fontFamily },
+          gridLines: { display: false },
+        },
+      ],
+      yAxes: [
+        {
+          ticks: { fontFamily },
+          gridLines: { display: false },
+        },
+      ],
+    },
+  };
+}
+
+// eslint-disable-next-line
+function drawSuperAdminDashboard(data) {
+  var ctx = document.getElementById('dashboard-chart').getContext('2d');
+  var chartData = prepareData(data);
+  // eslint-disable-next-line
+  new Chart(ctx, {
+    type: 'bar',
+    data: {
+      labels: chartData.labels,
+      datasets: [
+        {
+          label: 'Conversations',
+          data: chartData.dataSet,
+          backgroundColor: '#1f93ff',
+        },
+      ],
+    },
+    options: getChartOptions(),
+  });
+}

app/assets/stylesheets/administrate/application.scss

@@ -25,6 +25,7 @@
 @import 'components/flashes';
 @import 'components/form-actions';
 @import 'components/main-content';
+@import 'components/navigation';
 @import 'components/pagination';
 @import 'components/search';
 @import 'components/reports';

app/assets/stylesheets/administrate/base/_layout.scss

@@ -1,7 +1,7 @@
 html {
   background-color: $color-white;
   box-sizing: border-box;
-  font-size: 16px;
+  font-size: 10px;
   -webkit-font-smoothing: antialiased;
 }
 

app/assets/stylesheets/administrate/components/_attributes.scss

@@ -16,8 +16,8 @@
 .attribute-data {
   float: left;
   margin-bottom: $base-spacing;
-  margin-left: 1.25rem;
-  width: calc(84% - 0.625rem);
+  margin-left: 2rem;
+  width: calc(84% - 1rem);
 }
 
 .attribute--nested {

app/assets/stylesheets/administrate/components/_field-unit.scss

@@ -9,22 +9,22 @@
 
 .field-unit__label {
   float: left;
-  margin-left: 0.625rem;
+  margin-left: 1rem;
   text-align: right;
-  width: calc(15% - 0.625rem);
+  width: calc(15% - 1rem);
 }
 
 .field-unit__field {
   float: left;
-  margin-left: 1.25rem;
-  max-width: 31.15rem;
+  margin-left: 2rem;
+  max-width: 50rem;
   width: 100%;
 }
 
 .field-unit--nested {
   border: $base-border;
   margin-left: 7.5%;
-  max-width: 37.5rem;
+  max-width: 60rem;
   padding: $small-spacing;
   width: 100%;
 

app/assets/stylesheets/administrate/components/_form-actions.scss

@@ -1,3 +1,3 @@
 .form-actions {
-  margin-left: calc(15% + 1.25rem);
+  margin-left: calc(15% + 2rem);
 }

app/assets/stylesheets/administrate/components/_main-content.scss

@@ -13,10 +13,6 @@
   table {
     font-size: $font-size-small;
   }
-
-  form {
-    margin-top: $space-two;
-  }
 }
 
 .main-content__header {
@@ -24,7 +20,7 @@
   background-color: $color-white;
   border-bottom: 1px solid $color-border;
   display: flex;
-  min-height: 3.5rem;
+  min-height: 5.6rem;
   padding: $space-small $space-normal;
 }
 

app/assets/stylesheets/administrate/components/_navigation.scss

@@ -0,0 +1,88 @@
+.logo-brand {
+  margin-bottom: $space-normal;
+  padding: $space-normal $space-smaller $space-small;
+  text-align: left;
+
+  img {
+    margin-bottom: $space-smaller;
+    max-height: 3rem;
+  }
+}
+
+.navigation {
+  background: $white;
+  border-right: 1px solid $color-border;
+  display: flex;
+  flex-direction: column;
+  font-size: $font-size-default;
+  font-weight: $font-weight-medium;
+  height: 100%;
+  justify-content: flex-start;
+  left: 0;
+  margin: 0;
+  overflow: auto;
+  padding: $space-normal;
+  position: fixed;
+  top: 0;
+  width: 21rem;
+  z-index: 1023;
+
+  li {
+    align-items: center;
+    display: flex;
+    font-size: $font-size-small;
+
+    a {
+      color: $color-gray;
+      text-decoration: none;
+    }
+
+    i {
+      min-width: $space-medium;
+    }
+  }
+
+  hr {
+    margin: $space-slab;
+  }
+}
+
+.navigation__link {
+  background-color: transparent;
+  color: $color-gray;
+  display: block;
+  line-height: 1;
+  margin-bottom: $space-smaller;
+  padding: $space-small;
+
+  &:hover {
+    color: $blue;
+
+    a {
+      color: $blue;
+    }
+  }
+
+
+  &.navigation__link--active {
+    background-color: $color-background;
+    border-radius: $base-border-radius;
+    color: $blue;
+
+    a {
+      color: $blue;
+    }
+  }
+}
+
+.logout {
+  bottom: $space-normal;
+  left: $space-normal;
+  position: fixed;
+}
+
+.app-version {
+  color: $color-gray;
+  font-size: $font-size-small;
+  padding-top: $space-smaller;
+}

app/assets/stylesheets/administrate/components/_search.scss

@@ -1,7 +1,7 @@
 .search {
   margin-left: auto;
-  margin-right: 1.25rem;
-  max-width: 27.5rem;
+  margin-right: 2rem;
+  max-width: 44rem;
   position: relative;
   width: 100%;
 }

app/assets/stylesheets/administrate/custom_styles.scss

@@ -9,7 +9,7 @@
   padding: 4px 12px;
 
   .icon-container {
-    margin-right: 2px;
+    margin-right: 4px;
 
   }
 

app/assets/stylesheets/administrate/library/_variables.scss

@@ -1,10 +1,10 @@
 // Typography
-$base-font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
+$base-font-family: PlusJakarta, Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
   "Oxygen", "Ubuntu", "Cantarell", "Fira Sans", "Droid Sans", "Helvetica Neue",
   sans-serif !default;
 $heading-font-family: $base-font-family !default;
 
-$base-font-size: 16px !default;
+$base-font-size: 14px !default;
 
 $base-line-height: 1.5 !default;
 $heading-line-height: 1.2 !default;

app/assets/stylesheets/administrate/utilities/_variables.scss

@@ -1,30 +1,30 @@
 // Font sizes
-$font-size-nano: 0.5rem;
-$font-size-micro: 0.675rem;
-$font-size-mini: 0.75rem;
-$font-size-small: 0.875rem;
-$font-size-default: 1rem;
-$font-size-medium: 1.125rem;
-$font-size-large: 1.375rem;
-$font-size-big: 1.5rem;
-$font-size-bigger: 1.75rem;
-$font-size-mega: 2.125rem;
-$font-size-giga: 2.5rem;
+$font-size-nano: 0.8rem;
+$font-size-micro: 1.0rem;
+$font-size-mini: 1.2rem;
+$font-size-small: 1.4rem;
+$font-size-default: 1.6rem;
+$font-size-medium: 1.8rem;
+$font-size-large: 2.2rem;
+$font-size-big: 2.4rem;
+$font-size-bigger: 3.0rem;
+$font-size-mega: 3.4rem;
+$font-size-giga: 4.0rem;
 
 // spaces
 $zero: 0;
-$space-micro: 0.125rem;
-$space-smaller: 0.25rem;
-$space-small: 0.5rem;
-$space-one: 0.675rem;
-$space-slab: 0.75rem;
-$space-normal: 1rem;
-$space-two: 1.25rem;
-$space-medium: 1.5rem;
-$space-large: 2rem;
-$space-larger: 3rem;
-$space-jumbo: 4rem;
-$space-mega: 6.25rem;
+$space-micro: 0.2rem;
+$space-smaller: 0.4rem;
+$space-small: 0.8rem;
+$space-one: 1rem;
+$space-slab: 1.2rem;
+$space-normal: 1.6rem;
+$space-two: 2.0rem;
+$space-medium: 2.4rem;
+$space-large: 3.2rem;
+$space-larger: 4.8rem;
+$space-jumbo: 6.4rem;
+$space-mega: 10.0rem;
 
 // font-weight
 $font-weight-feather: 100;
@@ -86,5 +86,8 @@ $swift-ease-out-duration: .4s !default;
 $swift-ease-out-timing-function: cubic-bezier(.25, .8, .25, 1) !default;
 $swift-ease-out: all $swift-ease-out-duration $swift-ease-out-timing-function !default;
 
+// Ionicons
+$ionicons-font-path: '~ionicons/fonts';
+
 // Transitions
 $transition-ease-in: all 0.250s ease-in;

app/builders/account_builder.rb

@@ -2,7 +2,7 @@
 
 class AccountBuilder
   include CustomExceptions::Account
-  pattr_initialize [:account_name, :email!, :confirmed, :user, :user_full_name, :user_password, :super_admin, :locale]
+  pattr_initialize [:account_name!, :email!, :confirmed, :user, :user_full_name, :user_password, :super_admin, :locale]
 
   def perform
     if @user.nil?
@@ -15,30 +15,18 @@ class AccountBuilder
     end
     [@user, @account]
   rescue StandardError => e
-    Rails.logger.debug e.inspect
+    puts e.inspect
     raise e
   end
 
   private
 
-  def user_full_name
-    # the empty string ensures that not-null constraint is not violated
-    @user_full_name || ''
-  end
-
-  def account_name
-    # the empty string ensures that not-null constraint is not violated
-    @account_name || ''
-  end
-
   def validate_email
-    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
-
     address = ValidEmail2::Address.new(@email)
-    if address.valid? && !address.disposable?
+    if address.valid? # && !address.disposable?
       true
     else
-      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+      raise InvalidEmail.new(valid: address.valid?)
     end
   end
 
@@ -51,7 +39,7 @@ class AccountBuilder
   end
 
   def create_account
-    @account = Account.create!(name: account_name, locale: I18n.locale)
+    @account = Account.create!(name: @account_name, locale: I18n.locale)
     Current.account = @account
   end
 
@@ -76,26 +64,9 @@ class AccountBuilder
     @user = User.new(email: @email,
                      password: user_password,
                      password_confirmation: user_password,
-                     name: user_full_name)
+                     name: @user_full_name)
     @user.type = 'SuperAdmin' if @super_admin
     @user.confirm if @confirmed
     @user.save!
   end
-
-  def domain_blocked?
-    domain = @email.split('@').last
-
-    blocked_domains.each do |blocked_domain|
-      return true if domain.match?(blocked_domain)
-    end
-
-    false
-  end
-
-  def blocked_domains
-    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
-    return [] if domains.blank?
-
-    domains.split("\n").map(&:strip)
-  end
 end

app/builders/agent_builder.rb

@@ -1,54 +0,0 @@
-# The AgentBuilder class is responsible for creating a new agent.
-# It initializes with necessary attributes and provides a perform method
-# to create a user and account user in a transaction.
-class AgentBuilder
-  # Initializes an AgentBuilder with necessary attributes.
-  # @param email [String] the email of the user.
-  # @param name [String] the name of the user.
-  # @param role [String] the role of the user, defaults to 'agent' if not provided.
-  # @param inviter [User] the user who is inviting the agent (Current.user in most cases).
-  # @param availability [String] the availability status of the user, defaults to 'offline' if not provided.
-  # @param auto_offline [Boolean] the auto offline status of the user.
-  pattr_initialize [:email, { name: '' }, :inviter, :account, { role: :agent }, { availability: :offline }, { auto_offline: false }]
-
-  # Creates a user and account user in a transaction.
-  # @return [User] the created user.
-  def perform
-    ActiveRecord::Base.transaction do
-      @user = find_or_create_user
-      create_account_user
-    end
-    @user
-  end
-
-  private
-
-  # Finds a user by email or creates a new one with a temporary password.
-  # @return [User] the found or created user.
-  def find_or_create_user
-    user = User.from_email(email)
-    return user if user
-
-    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
-    User.create!(email: email, name: name, password: temp_password, password_confirmation: temp_password)
-  end
-
-  # Checks if the user needs confirmation.
-  # @return [Boolean] true if the user is persisted and not confirmed, false otherwise.
-  def user_needs_confirmation?
-    @user.persisted? && !@user.confirmed?
-  end
-
-  # Creates an account user linking the user to the current account.
-  def create_account_user
-    AccountUser.create!({
-      account_id: account.id,
-      user_id: @user.id,
-      inviter_id: inviter.id
-    }.merge({
-      role: role,
-      availability: availability,
-      auto_offline: auto_offline
-    }.compact))
-  end
-end

app/builders/contact_inbox_with_contact_builder.rb

@@ -19,9 +19,9 @@ class ContactInboxWithContactBuilder
 
     ActiveRecord::Base.transaction(requires_new: true) do
       build_contact_with_contact_inbox
+      update_contact_avatar(@contact) unless @contact.avatar.attached?
+      @contact_inbox
     end
-    update_contact_avatar(@contact) unless @contact.avatar.attached?
-    @contact_inbox
   end
 
   private
@@ -75,7 +75,7 @@ class ContactInboxWithContactBuilder
   def find_contact_by_email(email)
     return if email.blank?
 
-    account.contacts.from_email(email)
+    account.contacts.find_by(email: email.downcase)
   end
 
   def find_contact_by_phone_number(phone_number)

app/builders/messages/facebook/message_builder.rb

@@ -25,9 +25,7 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
       build_contact_inbox
       build_message
     end
-  rescue Koala::Facebook::AuthenticationError => e
-    Rails.logger.warn("Facebook authentication error for inbox: #{@inbox.id} with error: #{e.message}")
-    Rails.logger.error e
+  rescue Koala::Facebook::AuthenticationError
     @inbox.channel.authorization_error!
   rescue StandardError => e
     ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
@@ -53,23 +51,7 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def conversation
-    @conversation ||= set_conversation_based_on_inbox_config
-  end
-
-  def set_conversation_based_on_inbox_config
-    if @inbox.lock_to_single_conversation
-      Conversation.where(conversation_params).order(created_at: :desc).first || build_conversation
-    else
-      find_or_build_for_multiple_conversations
-    end
-  end
-
-  def find_or_build_for_multiple_conversations
-    # If lock to single conversation is disabled, we will create a new conversation if previous conversation is resolved
-    last_conversation = Conversation.where(conversation_params).where.not(status: :resolved).order(created_at: :desc).first
-    return build_conversation if last_conversation.nil?
-
-    last_conversation
+    @conversation ||= Conversation.find_by(conversation_params) || build_conversation
   end
 
   def build_conversation
@@ -126,15 +108,11 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
     }
   end
 
-  # rubocop:disable Metrics/AbcSize
-  # rubocop:disable Metrics/MethodLength
   def contact_params
     begin
       k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
       result = k.get_object(@sender_id) || {}
-    rescue Koala::Facebook::AuthenticationError => e
-      Rails.logger.warn("Facebook authentication error for inbox: #{@inbox.id} with error: #{e.message}")
-      Rails.logger.error e
+    rescue Koala::Facebook::AuthenticationError
       @inbox.channel.authorization_error!
       raise
     rescue Koala::Facebook::ClientError => e
@@ -152,6 +130,4 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
     end
     process_contact_params_result(result)
   end
-  # rubocop:enable Metrics/AbcSize
-  # rubocop:enable Metrics/MethodLength
 end

app/builders/messages/instagram/message_builder.rb

@@ -20,9 +20,7 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     ActiveRecord::Base.transaction do
       build_message
     end
-  rescue Koala::Facebook::AuthenticationError => e
-    Rails.logger.warn("Instagram authentication error for inbox: #{@inbox.id} with error: #{e.message}")
-    Rails.logger.error e
+  rescue Koala::Facebook::AuthenticationError
     @inbox.channel.authorization_error!
     raise
   rescue StandardError => e
@@ -48,10 +46,6 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     @outgoing_echo ? recipient_id : sender_id
   end
 
-  def message_is_unsupported?
-    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
-  end
-
   def sender_id
     @messaging[:sender][:id]
   end
@@ -69,28 +63,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def conversation
-    @conversation ||= set_conversation_based_on_inbox_config
-  end
-
-  def instagram_direct_message_conversation
-    Conversation.where(conversation_params)
-                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
-  end
-
-  def set_conversation_based_on_inbox_config
-    if @inbox.lock_to_single_conversation
-      instagram_direct_message_conversation.order(created_at: :desc).first || build_conversation
-    else
-      find_or_build_for_multiple_conversations
-    end
-  end
-
-  def find_or_build_for_multiple_conversations
-    last_conversation = instagram_direct_message_conversation.where.not(status: :resolved).order(created_at: :desc).first
-
-    return build_conversation if last_conversation.nil?
-
-    last_conversation
+    @conversation ||= Conversation.where(conversation_params).find_by(
+      "additional_attributes ->> 'type' = 'instagram_direct_message'"
+    ) || build_conversation
   end
 
   def message_content
@@ -101,10 +76,6 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
   end
 
-  def message_reply_attributes
-    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
-  end
-
   def build_message
     return if @outgoing_echo && already_sent_from_chatwoot?
     return if message_content.blank? && all_unsupported_files?
@@ -141,20 +112,14 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def message_params
-    params = {
+    {
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       message_type: message_type,
       source_id: message_identifier,
       content: message_content,
-      sender: @outgoing_echo ? nil : contact,
-      content_attributes: {
-        in_reply_to_external_id: message_reply_attributes
-      }
+      sender: @outgoing_echo ? nil : contact
     }
-
-    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
-    params
   end
 
   def already_sent_from_chatwoot?

app/builders/messages/message_builder.rb

@@ -9,11 +9,11 @@ class Messages::MessageBuilder
     @user = user
     @message_type = params[:message_type] || 'outgoing'
     @attachments = params[:attachments]
-    @automation_rule = content_attributes&.dig(:automation_rule_id)
+    @automation_rule = @params&.dig(:content_attributes, :automation_rule_id)
     return unless params.instance_of?(ActionController::Parameters)
 
-    @in_reply_to = content_attributes&.dig(:in_reply_to)
-    @items = content_attributes&.dig(:items)
+    @in_reply_to = params.to_unsafe_h&.dig(:content_attributes, :in_reply_to)
+    @items = params.to_unsafe_h&.dig(:content_attributes, :items)
   end
 
   def perform
@@ -26,38 +26,6 @@ class Messages::MessageBuilder
 
   private
 
-  # Extracts content attributes from the given params.
-  # - Converts ActionController::Parameters to a regular hash if needed.
-  # - Attempts to parse a JSON string if content is a string.
-  # - Returns an empty hash if content is not present, if there's a parsing error, or if it's an unexpected type.
-  def content_attributes
-    params = convert_to_hash(@params)
-    content_attributes = params.fetch(:content_attributes, {})
-
-    return parse_json(content_attributes) if content_attributes.is_a?(String)
-    return content_attributes if content_attributes.is_a?(Hash)
-
-    {}
-  end
-
-  # Converts the given object to a hash.
-  # If it's an instance of ActionController::Parameters, converts it to an unsafe hash.
-  # Otherwise, returns the object as-is.
-  def convert_to_hash(obj)
-    return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters)
-
-    obj
-  end
-
-  # Attempts to parse a string as JSON.
-  # If successful, returns the parsed hash with symbolized names.
-  # If unsuccessful, returns nil.
-  def parse_json(content)
-    JSON.parse(content, symbolize_names: true)
-  rescue JSON::ParserError
-    {}
-  end
-
   def process_attachments
     return if @attachments.blank?
 
@@ -149,8 +117,7 @@ class Messages::MessageBuilder
       content_type: @params[:content_type],
       items: @items,
       in_reply_to: @in_reply_to,
-      echo_id: @params[:echo_id],
-      source_id: @params[:source_id]
+      echo_id: @params[:echo_id]
     }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
   end
 end

app/builders/messages/messenger/message_builder.rb

@@ -27,7 +27,7 @@ class Messages::Messenger::MessageBuilder
     file_type = attachment['type'].to_sym
     params = { file_type: file_type, account_id: @message.account_id }
 
-    if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel].include? file_type
+    if [:image, :file, :audio, :video, :share, :story_mention].include? file_type
       params.merge!(file_type_params(attachment))
     elsif file_type == :location
       params.merge!(location_params(attachment))

app/builders/notification_builder.rb

@@ -1,20 +1,22 @@
 class NotificationBuilder
-  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]
+  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!]
 
   def perform
+    return unless user_subscribed_to_notification?
+
     build_notification
   end
 
   private
 
-  def current_user
+  def secondary_actor
     Current.user
   end
 
   def user_subscribed_to_notification?
     notification_setting = user.notification_settings.find_by(account_id: account.id)
     # added for the case where an assignee might be removed from the account but remains in conversation
-    return false if notification_setting.blank?
+    return if notification_setting.blank?
 
     return true if notification_setting.public_send("email_#{notification_type}?")
     return true if notification_setting.public_send("push_#{notification_type}?")
@@ -23,17 +25,11 @@ class NotificationBuilder
   end
 
   def build_notification
-    # Create conversation_creation notification only if user is subscribed to it
-    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
-    # skip notifications for blocked conversations except for user mentions
-    return if primary_actor.contact.blocked? && notification_type != 'conversation_mention'
-
     user.notifications.create!(
       notification_type: notification_type,
       account: account,
       primary_actor: primary_actor,
-      # secondary_actor is secondary_actor if present, else current_user
-      secondary_actor: secondary_actor || current_user
+      secondary_actor: secondary_actor
     )
   end
 end

app/builders/v2/report_builder.rb

@@ -46,21 +46,6 @@ class V2::ReportBuilder
     }
   end
 
-  def short_summary
-    {
-      conversations_count: conversations.count,
-      avg_first_response_time: avg_first_response_time_summary,
-      avg_resolution_time: avg_resolution_time_summary
-    }
-  end
-
-  def bot_summary
-    {
-      bot_resolutions_count: bot_resolutions.count,
-      bot_handoffs_count: bot_handoffs.count
-    }
-  end
-
   def conversation_metrics
     if params[:type].equal?(:account)
       live_conversations
@@ -78,8 +63,6 @@ class V2::ReportBuilder
        avg_first_response_time
        avg_resolution_time reply_time
        resolutions_count
-       bot_resolutions_count
-       bot_handoffs_count
        reply_time].include?(params[:metric])
   end
 
@@ -132,7 +115,6 @@ class V2::ReportBuilder
       unattended: @open_conversations.unattended.count
     }
     metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
-    metric[:pending] = @open_conversations.pending.count if params[:type].equal?(:account)
     metric
   end
 end

app/builders/v2/reports/agent_summary_builder.rb

@@ -1,39 +0,0 @@
-class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  pattr_initialize [:account!, :params!]
-
-  def build
-    load_data
-    prepare_report
-  end
-
-  private
-
-  attr_reader :conversations_count, :resolved_count,
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
-
-  def fetch_conversations_count
-    account.conversations.where(created_at: range).group('assignee_id').count
-  end
-
-  def prepare_report
-    account.account_users.map do |account_user|
-      build_agent_stats(account_user)
-    end
-  end
-
-  def build_agent_stats(account_user)
-    user_id = account_user.user_id
-    {
-      id: user_id,
-      conversations_count: conversations_count[user_id] || 0,
-      resolved_conversations_count: resolved_count[user_id] || 0,
-      avg_resolution_time: avg_resolution_time[user_id],
-      avg_first_response_time: avg_first_response_time[user_id],
-      avg_reply_time: avg_reply_time[user_id]
-    }
-  end
-
-  def group_by_key
-    :user_id
-  end
-end

app/builders/v2/reports/base_summary_builder.rb

@@ -1,50 +0,0 @@
-class V2::Reports::BaseSummaryBuilder
-  include DateRangeHelper
-
-  def build
-    load_data
-    prepare_report
-  end
-
-  private
-
-  def load_data
-    @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
-  end
-
-  def reporting_events
-    @reporting_events ||= account.reporting_events.where(created_at: range)
-  end
-
-  def fetch_conversations_count
-    # Override this method
-  end
-
-  def fetch_average_time(event_name)
-    get_grouped_average(reporting_events.where(name: event_name))
-  end
-
-  def fetch_resolved_count
-    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
-  end
-
-  def group_by_key
-    # Override this method
-  end
-
-  def prepare_report
-    # Override this method
-  end
-
-  def get_grouped_average(events)
-    events.group(group_by_key).average(average_value_key)
-  end
-
-  def average_value_key
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
-  end
-end

app/builders/v2/reports/bot_metrics_builder.rb

@@ -1,54 +0,0 @@
-class V2::Reports::BotMetricsBuilder
-  include DateRangeHelper
-  attr_reader :account, :params
-
-  def initialize(account, params)
-    @account = account
-    @params = params
-  end
-
-  def metrics
-    {
-      conversation_count: bot_conversations.count,
-      message_count: bot_messages.count,
-      resolution_rate: bot_resolution_rate.to_i,
-      handoff_rate: bot_handoff_rate.to_i
-    }
-  end
-
-  private
-
-  def bot_activated_inbox_ids
-    @bot_activated_inbox_ids ||= account.inboxes.filter(&:active_bot?).map(&:id)
-  end
-
-  def bot_conversations
-    @bot_conversations ||= account.conversations.where(inbox_id: bot_activated_inbox_ids).where(created_at: range)
-  end
-
-  def bot_messages
-    @bot_messages ||= account.messages.outgoing.where(conversation_id: bot_conversations.ids).where(created_at: range)
-  end
-
-  def bot_resolutions_count
-    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
-                                                                                 created_at: range).distinct.count
-  end
-
-  def bot_handoffs_count
-    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_handoff,
-                                                                                 created_at: range).distinct.count
-  end
-
-  def bot_resolution_rate
-    return 0 if bot_conversations.count.zero?
-
-    bot_resolutions_count.to_f / bot_conversations.count * 100
-  end
-
-  def bot_handoff_rate
-    return 0 if bot_conversations.count.zero?
-
-    bot_handoffs_count.to_f / bot_conversations.count * 100
-  end
-end

app/builders/v2/reports/conversations/base_report_builder.rb

@@ -1,30 +0,0 @@
-class V2::Reports::Conversations::BaseReportBuilder
-  pattr_initialize :account, :params
-
-  private
-
-  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
-  COUNT_METRICS = %w[
-    conversations_count
-    incoming_messages_count
-    outgoing_messages_count
-    resolutions_count
-    bot_resolutions_count
-    bot_handoffs_count
-  ].freeze
-
-  def builder_class(metric)
-    case metric
-    when *AVG_METRICS
-      V2::Reports::Timeseries::AverageReportBuilder
-    when *COUNT_METRICS
-      V2::Reports::Timeseries::CountReportBuilder
-    end
-  end
-
-  def log_invalid_metric
-    Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}"
-
-    {}
-  end
-end

app/builders/v2/reports/conversations/metric_builder.rb

@@ -1,30 +0,0 @@
-class V2::Reports::Conversations::MetricBuilder < V2::Reports::Conversations::BaseReportBuilder
-  def summary
-    {
-      conversations_count: count('conversations_count'),
-      incoming_messages_count: count('incoming_messages_count'),
-      outgoing_messages_count: count('outgoing_messages_count'),
-      avg_first_response_time: count('avg_first_response_time'),
-      avg_resolution_time: count('avg_resolution_time'),
-      resolutions_count: count('resolutions_count'),
-      reply_time: count('reply_time')
-    }
-  end
-
-  def bot_summary
-    {
-      bot_resolutions_count: count('bot_resolutions_count'),
-      bot_handoffs_count: count('bot_handoffs_count')
-    }
-  end
-
-  private
-
-  def count(metric)
-    builder_class(metric).new(account, builder_params(metric)).aggregate_value
-  end
-
-  def builder_params(metric)
-    params.merge({ metric: metric })
-  end
-end

app/builders/v2/reports/conversations/report_builder.rb

@@ -1,21 +0,0 @@
-class V2::Reports::Conversations::ReportBuilder < V2::Reports::Conversations::BaseReportBuilder
-  def timeseries
-    perform_action(:timeseries)
-  end
-
-  def aggregate_value
-    perform_action(:aggregate_value)
-  end
-
-  private
-
-  def perform_action(method_name)
-    return builder.new(account, params).public_send(method_name) if builder.present?
-
-    log_invalid_metric
-  end
-
-  def builder
-    builder_class(params[:metric])
-  end
-end

app/builders/v2/reports/inbox_summary_builder.rb

@@ -1,50 +0,0 @@
-class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  pattr_initialize [:account!, :params!]
-
-  def build
-    load_data
-    prepare_report
-  end
-
-  private
-
-  attr_reader :conversations_count, :resolved_count,
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
-
-  def load_data
-    @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
-  end
-
-  def fetch_conversations_count
-    account.conversations.where(created_at: range).group(group_by_key).count
-  end
-
-  def prepare_report
-    account.inboxes.map do |inbox|
-      build_inbox_stats(inbox)
-    end
-  end
-
-  def build_inbox_stats(inbox)
-    {
-      id: inbox.id,
-      conversations_count: conversations_count[inbox.id] || 0,
-      resolved_conversations_count: resolved_count[inbox.id] || 0,
-      avg_resolution_time: avg_resolution_time[inbox.id],
-      avg_first_response_time: avg_first_response_time[inbox.id],
-      avg_reply_time: avg_reply_time[inbox.id]
-    }
-  end
-
-  def group_by_key
-    :inbox_id
-  end
-
-  def average_value_key
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
-  end
-end

app/builders/v2/reports/team_summary_builder.rb

@@ -1,37 +0,0 @@
-class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  pattr_initialize [:account!, :params!]
-
-  private
-
-  attr_reader :conversations_count, :resolved_count,
-              :avg_resolution_time, :avg_first_response_time, :avg_reply_time
-
-  def fetch_conversations_count
-    account.conversations.where(created_at: range).group(:team_id).count
-  end
-
-  def reporting_events
-    @reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
-  end
-
-  def prepare_report
-    account.teams.map do |team|
-      build_team_stats(team)
-    end
-  end
-
-  def build_team_stats(team)
-    {
-      id: team.id,
-      conversations_count: conversations_count[team.id] || 0,
-      resolved_conversations_count: resolved_count[team.id] || 0,
-      avg_resolution_time: avg_resolution_time[team.id],
-      avg_first_response_time: avg_first_response_time[team.id],
-      avg_reply_time: avg_reply_time[team.id]
-    }
-  end
-
-  def group_by_key
-    'conversations.team_id'
-  end
-end

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -1,48 +0,0 @@
-class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
-  def timeseries
-    grouped_average_time = reporting_events.average(average_value_key)
-    grouped_event_count = reporting_events.count
-    grouped_average_time.each_with_object([]) do |element, arr|
-      event_date, average_time = element
-      arr << {
-        value: average_time,
-        timestamp: event_date.in_time_zone(timezone).to_i,
-        count: grouped_event_count[event_date]
-      }
-    end
-  end
-
-  def aggregate_value
-    object_scope.average(average_value_key)
-  end
-
-  private
-
-  def event_name
-    metric_to_event_name = {
-      avg_first_response_time: :first_response,
-      avg_resolution_time: :conversation_resolved,
-      reply_time: :reply_time
-    }
-    metric_to_event_name[params[:metric].to_sym]
-  end
-
-  def object_scope
-    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
-  end
-
-  def reporting_events
-    @grouped_values = object_scope.group_by_period(
-      group_by,
-      :created_at,
-      default_value: 0,
-      range: range,
-      permit: %w[day week month year hour],
-      time_zone: timezone
-    )
-  end
-
-  def average_value_key
-    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
-  end
-end

app/builders/v2/reports/timeseries/base_timeseries_builder.rb

@@ -1,46 +0,0 @@
-class V2::Reports::Timeseries::BaseTimeseriesBuilder
-  include TimezoneHelper
-  include DateRangeHelper
-  DEFAULT_GROUP_BY = 'day'.freeze
-
-  pattr_initialize :account, :params
-
-  def scope
-    case params[:type].to_sym
-    when :account
-      account
-    when :inbox
-      inbox
-    when :agent
-      user
-    when :label
-      label
-    when :team
-      team
-    end
-  end
-
-  def inbox
-    @inbox ||= account.inboxes.find(params[:id])
-  end
-
-  def user
-    @user ||= account.users.find(params[:id])
-  end
-
-  def label
-    @label ||= account.labels.find(params[:id])
-  end
-
-  def team
-    @team ||= account.teams.find(params[:id])
-  end
-
-  def group_by
-    @group_by ||= %w[day week month year hour].include?(params[:group_by]) ? params[:group_by] : DEFAULT_GROUP_BY
-  end
-
-  def timezone
-    @timezone ||= timezone_name_from_offset(params[:timezone_offset])
-  end
-end

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -1,71 +0,0 @@
-class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
-  def timeseries
-    grouped_count.each_with_object([]) do |element, arr|
-      event_date, event_count = element
-
-      # The `event_date` is in Date format (without time), such as "Wed, 15 May 2024".
-      # We need a timestamp for the start of the day. However, we can't use `event_date.to_time.to_i`
-      # because it converts the date to 12:00 AM server timezone.
-      # The desired output should be 12:00 AM in the specified timezone.
-      arr << { value: event_count, timestamp: event_date.in_time_zone(timezone).to_i }
-    end
-  end
-
-  def aggregate_value
-    object_scope.count
-  end
-
-  private
-
-  def metric
-    @metric ||= params[:metric]
-  end
-
-  def object_scope
-    send("scope_for_#{metric}")
-  end
-
-  def scope_for_conversations_count
-    scope.conversations.where(account_id: account.id, created_at: range)
-  end
-
-  def scope_for_incoming_messages_count
-    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
-  end
-
-  def scope_for_outgoing_messages_count
-    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
-  end
-
-  def scope_for_resolutions_count
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
-      name: :conversation_resolved,
-      conversations: { status: :resolved }, created_at: range
-    ).distinct
-  end
-
-  def scope_for_bot_resolutions_count
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
-      name: :conversation_bot_resolved,
-      conversations: { status: :resolved }, created_at: range
-    ).distinct
-  end
-
-  def scope_for_bot_handoffs_count
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
-      name: :conversation_bot_handoff,
-      created_at: range
-    ).distinct
-  end
-
-  def grouped_count
-    @grouped_values = object_scope.group_by_period(
-      group_by,
-      :created_at,
-      default_value: 0,
-      range: range,
-      permit: %w[day week month year hour],
-      time_zone: timezone
-    ).count
-  end
-end

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -10,18 +10,11 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   def show; end
 
   def create
-    @agent_bot = Current.account.agent_bots.create!(permitted_params.except(:avatar_url))
-    process_avatar_from_url
+    @agent_bot = Current.account.agent_bots.create!(permitted_params)
   end
 
   def update
-    @agent_bot.update!(permitted_params.except(:avatar_url))
-    process_avatar_from_url
-  end
-
-  def avatar
-    @agent_bot.avatar.purge if @agent_bot.avatar.attached?
-    @agent_bot
+    @agent_bot.update!(permitted_params)
   end
 
   def destroy
@@ -37,10 +30,6 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
-  end
-
-  def process_avatar_from_url
-    ::Avatar::AvatarFromUrlJob.perform_later(@agent_bot, params[:avatar_url]) if params[:avatar_url].present?
+    params.permit(:name, :description, :outgoing_url, :bot_type, bot_config: [:csml_content])
   end
 end

app/controllers/api/v1/accounts/agents_controller.rb

@@ -1,30 +1,20 @@
 class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
-  before_action :fetch_agent, except: [:create, :index, :bulk_create]
+  before_action :fetch_agent, except: [:create, :index]
   before_action :check_authorization
+  before_action :find_user, only: [:create]
   before_action :validate_limit, only: [:create]
-  before_action :validate_limit_for_bulk_create, only: [:bulk_create]
+  before_action :create_user, only: [:create]
+  before_action :save_account_user, only: [:create]
 
   def index
     @agents = agents
   end
 
-  def create
-    builder = AgentBuilder.new(
-      email: new_agent_params['email'],
-      name: new_agent_params['name'],
-      role: new_agent_params['role'],
-      availability: new_agent_params['availability'],
-      auto_offline: new_agent_params['auto_offline'],
-      inviter: current_user,
-      account: Current.account
-    )
-
-    @agent = builder.perform
-  end
+  def create; end
 
   def update
     @agent.update!(agent_params.slice(:name).compact)
-    @agent.current_account_user.update!(agent_params.slice(*account_user_attributes).compact)
+    @agent.current_account_user.update!(agent_params.slice(:role, :availability, :auto_offline).compact)
   end
 
   def destroy
@@ -33,30 +23,6 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
-  def bulk_create
-    emails = params[:emails]
-
-    emails.each do |email|
-      builder = AgentBuilder.new(
-        email: email,
-        name: email.split('@').first,
-        inviter: current_user,
-        account: Current.account
-      )
-      begin
-        builder.perform
-      rescue ActiveRecord::RecordInvalid => e
-        Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
-      end
-    end
-
-    # This endpoint is used to bulk create agents during onboarding
-    # onboarding_step key in present in Current account custom attributes, since this is a one time operation
-    Current.account.custom_attributes.delete('onboarding_step')
-    Current.account.save!
-    head :ok
-  end
-
   private
 
   def check_authorization
@@ -67,47 +33,50 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     @agent = agents.find(params[:id])
   end
 
-  def account_user_attributes
-    [:role, :availability, :auto_offline]
+  def find_user
+    @user =  User.find_by(email: new_agent_params[:email])
   end
 
-  def allowed_agent_params
-    [:name, :email, :name, :role, :availability, :auto_offline]
+  # TODO: move this to a builder and combine the save account user method into a builder
+  # ensure the account user association is also created in a single transaction
+  def create_user
+    return @user.send_confirmation_instructions if @user
+
+    @user = User.create!(new_agent_params.slice(:email, :name, :password, :password_confirmation))
+  end
+
+  def save_account_user
+    AccountUser.create!({
+      account_id: Current.account.id,
+      user_id: @user.id,
+      inviter_id: current_user.id
+    }.merge({
+      role: new_agent_params[:role],
+      availability: new_agent_params[:availability],
+      auto_offline: new_agent_params[:auto_offline]
+    }.compact))
   end
 
   def agent_params
-    params.require(:agent).permit(allowed_agent_params)
+    params.require(:agent).permit(:name, :email, :name, :role, :availability, :auto_offline)
   end
 
   def new_agent_params
+    # intial string ensures the password requirements are met
+    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
     params.require(:agent).permit(:email, :name, :role, :availability, :auto_offline)
+          .merge!(password: temp_password, password_confirmation: temp_password, inviter: current_user)
   end
 
   def agents
     @agents ||= Current.account.users.order_by_full_name.includes(:account_users, { avatar_attachment: [:blob] })
   end
 
-  def validate_limit_for_bulk_create
-    limit_available = params[:emails].count <= available_agent_count
-
-    render_payment_required('Account limit exceeded. Please purchase more licenses') unless limit_available
-  end
-
   def validate_limit
-    render_payment_required('Account limit exceeded. Please purchase more licenses') unless can_add_agent?
-  end
-
-  def available_agent_count
-    Current.account.usage_limits[:agents] - agents.count
-  end
-
-  def can_add_agent?
-    available_agent_count.positive?
+    render_payment_required('Account limit exceeded. Please purchase more licenses') if agents.count >= Current.account.usage_limits[:agents]
   end
 
   def delete_user_record(agent)
     DeleteObjectJob.perform_later(agent) if agent.reload.account_users.blank?
   end
 end
-
-Api::V1::Accounts::AgentsController.prepend_mod_with('Api::V1::Accounts::AgentsController')

app/controllers/api/v1/accounts/articles_controller.rb

@@ -6,15 +6,13 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
 
   def index
     @portal_articles = @portal.articles
-
-    set_article_count
-
-    @articles = @articles.search(list_params)
+    @all_articles = @portal_articles.search(list_params)
+    @articles_count = @all_articles.count
 
     @articles = if list_params[:category_slug].present?
-                  @articles.order_by_position.page(@current_page)
+                  @all_articles.order_by_position.page(@current_page).per(50)
                 else
-                  @articles.order_by_updated_at.page(@current_page)
+                  @all_articles.order_by_updated_at.page(@current_page)
                 end
   end
 
@@ -45,19 +43,6 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
 
   private
 
-  def set_article_count
-    # Search the params without status and author_id, use this to
-    # compute mine count published draft etc
-    base_search_params = list_params.except(:status, :author_id)
-    @articles = @portal_articles.search(base_search_params)
-
-    @articles_count = @articles.count
-    @mine_articles_count = @articles.search_by_author(Current.user.id).count
-    @published_articles_count = @articles.published.count
-    @draft_articles_count = @articles.draft.count
-    @archived_articles_count = @articles.archived.count
-  end
-
   def fetch_article
     @article = @portal.articles.find(params[:id])
   end
@@ -68,10 +53,9 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
 
   def article_params
     params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
-      :locale, meta: [:title,
-                      :description,
-                      { tags: [] }]
+      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status, meta: [:title,
+                                                                                                                                     :description,
+                                                                                                                                     { tags: [] }]
     )
   end
 

app/controllers/api/v1/accounts/bulk_actions_controller.rb

@@ -21,6 +21,6 @@ class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseControll
   end
 
   def permitted_params
-    params.permit(:type, :snoozed_until, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
+    params.permit(:type, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
   end
 end

app/controllers/api/v1/accounts/categories_controller.rb

@@ -48,7 +48,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
 
   def category_params
     params.require(:category).permit(
-      :name, :description, :position, :slug, :locale, :icon, :parent_category_id, :associated_category_id
+      :name, :description, :position, :slug, :locale, :parent_category_id, :associated_category_id
     )
   end
 

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -2,9 +2,13 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
   before_action :authorize_request
 
   def create
-    process_create
-  rescue StandardError => e
-    render_could_not_create_error(e.message)
+    ActiveRecord::Base.transaction do
+      authenticate_twilio
+      build_inbox
+      setup_webhooks if @twilio_channel.sms?
+    rescue StandardError => e
+      render_could_not_create_error(e.message)
+    end
   end
 
   private
@@ -13,14 +17,6 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
     authorize ::Inbox
   end
 
-  def process_create
-    ActiveRecord::Base.transaction do
-      authenticate_twilio
-      build_inbox
-      setup_webhooks if @twilio_channel.sms?
-    end
-  end
-
   def authenticate_twilio
     client = if permitted_params[:api_key_sid].present?
                Twilio::REST::Client.new(permitted_params[:api_key_sid], permitted_params[:auth_token], permitted_params[:account_sid])

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -2,7 +2,7 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
   def index
     @conversations = Current.account.conversations.includes(
       :assignee, :contact, :inbox, :taggings
-    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(last_activity_at: :desc).limit(20)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(id: :desc).limit(20)
   end
 
   private

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
   before_action :set_current_page, only: [:index, :active, :search, :filter]
   before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]
+  before_action :set_include_contact_inboxes, only: [:index, :search, :filter]
 
   def index
     @contacts_count = resolved_contacts.count
@@ -46,8 +46,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
 
   def export
     column_names = params['column_names']
-    filter_params = { :payload => params.permit!['payload'], :label => params.permit!['label'] }
-    Account::ContactsExportJob.perform_later(Current.account.id, Current.user.id, column_names, filter_params)
+    Account::ContactsExportJob.perform_later(Current.account.id, column_names)
     head :ok, message: I18n.t('errors.contacts.export.success')
   end
 
@@ -62,15 +61,10 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def show; end
 
   def filter
-    result = ::Contacts::FilterService.new(Current.account, Current.user, params.permit!).perform
+    result = ::Contacts::FilterService.new(params.permit!, current_user).perform
     contacts = result[:contacts]
     @contacts_count = result[:count]
     @contacts = fetch_contacts(contacts)
-  rescue CustomExceptions::CustomFilter::InvalidAttribute,
-         CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidQueryOperator,
-         CustomExceptions::CustomFilter::InvalidValue => e
-    render_could_not_create_error(e.message)
   end
 
   def contactable_inboxes
@@ -89,14 +83,14 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
       @contact = Current.account.contacts.new(permitted_params.except(:avatar_url))
       @contact.save!
       @contact_inbox = build_contact_inbox
-      process_avatar_from_url
+      process_avatar
     end
   end
 
   def update
     @contact.assign_attributes(contact_update_params)
     @contact.save!
-    process_avatar_from_url
+    process_avatar if permitted_params[:avatar].present? || permitted_params[:avatar_url].present?
   end
 
   def destroy
@@ -154,7 +148,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :identifier, :email, :phone_number, :avatar, :blocked, :avatar_url, additional_attributes: {}, custom_attributes: {})
+    params.permit(:name, :identifier, :email, :phone_number, :avatar, :avatar_url, additional_attributes: {}, custom_attributes: {})
   end
 
   def contact_custom_attributes
@@ -180,7 +174,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
   end
 
-  def process_avatar_from_url
+  def process_avatar
     ::Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
   end
 

app/controllers/api/v1/accounts/conversations/assignments_controller.rb

@@ -14,8 +14,7 @@ class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Account
 
   def set_agent
     @agent = Current.account.users.find_by(id: params[:assignee_id])
-    @conversation.assignee = @agent
-    @conversation.save!
+    @conversation.update_assignee(@agent)
     render_agent
   end
 

app/controllers/api/v1/accounts/conversations/draft_messages_controller.rb

@@ -1,28 +0,0 @@
-class Api::V1::Accounts::Conversations::DraftMessagesController < Api::V1::Accounts::Conversations::BaseController
-  def show
-    render json: { has_draft: false } and return unless Redis::Alfred.exists?(draft_redis_key)
-
-    draft_message = Redis::Alfred.get(draft_redis_key)
-    render json: { has_draft: true, message: draft_message }
-  end
-
-  def update
-    Redis::Alfred.set(draft_redis_key, draft_message_params)
-    head :ok
-  end
-
-  def destroy
-    Redis::Alfred.delete(draft_redis_key)
-    head :ok
-  end
-
-  private
-
-  def draft_redis_key
-    format(Redis::Alfred::CONVERSATION_DRAFT_MESSAGE, id: @conversation.id)
-  end
-
-  def draft_message_params
-    params.dig(:draft_message, :message) || ''
-  end
-end

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -13,20 +13,11 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
 
   def destroy
     ActiveRecord::Base.transaction do
-      message.update!(content: I18n.t('conversations.messages.deleted'), content_type: :text, content_attributes: { deleted: true })
+      message.update!(content: I18n.t('conversations.messages.deleted'), content_attributes: { deleted: true })
       message.attachments.destroy_all
     end
   end
 
-  def retry
-    return if message.blank?
-
-    message.update!(status: :sent, content_attributes: {})
-    ::SendReplyJob.perform_later(message.id)
-  rescue StandardError => e
-    render_could_not_create_error(e.message)
-  end
-
   def translate
     return head :ok if already_translated_content_available?
 

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -36,19 +36,10 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     end
   end
 
-  def update
-    @conversation.update!(permitted_update_params)
-  end
-
   def filter
     result = ::Conversations::FilterService.new(params.permit!, current_user).perform
     @conversations = result[:conversations]
     @conversations_count = result[:count]
-  rescue CustomExceptions::CustomFilter::InvalidAttribute,
-         CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidQueryOperator,
-         CustomExceptions::CustomFilter::InvalidValue => e
-    render_could_not_create_error(e.message)
   end
 
   def mute
@@ -69,26 +60,13 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def toggle_status
-    # FIXME: move this logic into a service object
-    if pending_to_open_by_bot?
-      @conversation.bot_handoff!
-    elsif params[:status].present?
+    if params[:status].present?
       set_conversation_status
       @status = @conversation.save!
     else
       @status = @conversation.toggle_status
     end
-    assign_conversation if should_assign_conversation?
-  end
-
-  def pending_to_open_by_bot?
-    return false unless Current.user.is_a?(AgentBot)
-
-    @conversation.status == 'pending' && params[:status] == 'open'
-  end
-
-  def should_assign_conversation?
-    @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
+    assign_conversation if @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
   end
 
   def toggle_priority
@@ -119,11 +97,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   private
 
-  def permitted_update_params
-    # TODO: Move the other conversation attributes to this method and remove specific endpoints for each attribute
-    params.permit(:priority)
-  end
-
   def update_last_seen_on_conversation(last_seen_at, update_assignee)
     # rubocop:disable Rails/SkipsModelValidations
     @conversation.update_column(:agent_last_seen_at, last_seen_at)
@@ -137,8 +110,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def assign_conversation
-    @conversation.assignee = current_user
-    @conversation.save!
+    @agent = Current.account.users.find(current_user.id)
+    @conversation.update_assignee(@agent)
   end
 
   def conversation
@@ -190,5 +163,3 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversation.assignee_id? && Current.user == @conversation.assignee
   end
 end
-
-Api::V1::Accounts::ConversationsController.prepend_mod_with('Api::V1::Accounts::ConversationsController')

app/controllers/api/v1/accounts/custom_attribute_definitions_controller.rb

@@ -39,8 +39,6 @@ class Api::V1::Accounts::CustomAttributeDefinitionsController < Api::V1::Account
       :attribute_display_type,
       :attribute_key,
       :attribute_model,
-      :regex_pattern,
-      :regex_cue,
       attribute_values: []
     )
   end

app/controllers/api/v1/accounts/google/authorizations_controller.rb

@@ -1,32 +0,0 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
-  include GoogleConcern
-  before_action :check_authorization
-
-  def create
-    email = params[:authorization][:email]
-    redirect_url = google_client.auth_code.authorize_url(
-      {
-        redirect_uri: "#{base_url}/google/callback",
-        scope: 'email profile https://mail.google.com/',
-        response_type: 'code',
-        prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
-        access_type: 'offline', # the default is 'online'
-        client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
-      }
-    )
-
-    if redirect_url
-      cache_key = "google::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
-end

app/controllers/api/v1/accounts/inbox_members_controller.rb

@@ -10,7 +10,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
   def create
     authorize @inbox, :create?
     ActiveRecord::Base.transaction do
-      @inbox.add_members(agents_to_be_added_ids)
+      agents_to_be_added_ids.map { |user_id| @inbox.add_member(user_id) }
     end
     fetch_updated_agents
   end
@@ -24,7 +24,7 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
   def destroy
     authorize @inbox, :destroy?
     ActiveRecord::Base.transaction do
-      @inbox.remove_members(params[:user_ids])
+      params[:user_ids].map { |user_id| @inbox.remove_member(user_id) }
     end
     head :ok
   end
@@ -41,8 +41,8 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
     # the missing ones are the agents which are to be deleted from the inbox
     # the new ones are the agents which are to be added to the inbox
     ActiveRecord::Base.transaction do
-      @inbox.add_members(agents_to_be_added_ids)
-      @inbox.remove_members(agents_to_be_removed_ids)
+      agents_to_be_added_ids.each { |user_id| @inbox.add_member(user_id) }
+      agents_to_be_removed_ids.each { |user_id| @inbox.remove_member(user_id) }
     end
   end
 

app/controllers/api/v1/accounts/integrations/apps_controller.rb

@@ -10,7 +10,7 @@ class Api::V1::Accounts::Integrations::AppsController < Api::V1::Accounts::BaseC
   private
 
   def fetch_apps
-    @apps = Integrations::App.all.select { |app| app.active?(Current.account) }
+    @apps = Integrations::App.all.select(&:active?)
   end
 
   def fetch_app

app/controllers/api/v1/accounts/integrations/hooks_controller.rb

@@ -11,17 +11,7 @@ class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::Base
   end
 
   def process_event
-    response = @hook.process_event(params[:event])
-
-    # for cases like an invalid event, or when conversation does not have enough messages
-    # for a label suggestion, the response is nil
-    if response.nil?
-      render json: { message: nil }
-    elsif response[:error]
-      render json: { error: response[:error] }, status: :unprocessable_entity
-    else
-      render json: { message: response[:message] }
-    end
+    render json: { message: @hook.process_event(params[:event]) }
   end
 
   def destroy

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,103 +0,0 @@
-class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
-  before_action :fetch_hook, only: [:destroy]
-
-  def destroy
-    @hook.destroy!
-    head :ok
-  end
-
-  def teams
-    teams = linear_processor_service.teams
-    if teams[:error]
-      render json: { error: teams[:error] }, status: :unprocessable_entity
-    else
-      render json: teams[:data], status: :ok
-    end
-  end
-
-  def team_entities
-    team_id = permitted_params[:team_id]
-    team_entities = linear_processor_service.team_entities(team_id)
-    if team_entities[:error]
-      render json: { error: team_entities[:error] }, status: :unprocessable_entity
-    else
-      render json: team_entities[:data], status: :ok
-    end
-  end
-
-  def create_issue
-    issue = linear_processor_service.create_issue(permitted_params)
-    if issue[:error]
-      render json: { error: issue[:error] }, status: :unprocessable_entity
-    else
-      render json: issue[:data], status: :ok
-    end
-  end
-
-  def link_issue
-    issue_id = permitted_params[:issue_id]
-    title = permitted_params[:title]
-    issue = linear_processor_service.link_issue(conversation_link, issue_id, title)
-    if issue[:error]
-      render json: { error: issue[:error] }, status: :unprocessable_entity
-    else
-      render json: issue[:data], status: :ok
-    end
-  end
-
-  def unlink_issue
-    link_id = permitted_params[:link_id]
-    issue = linear_processor_service.unlink_issue(link_id)
-
-    if issue[:error]
-      render json: { error: issue[:error] }, status: :unprocessable_entity
-    else
-      render json: issue[:data], status: :ok
-    end
-  end
-
-  def linked_issues
-    issues = linear_processor_service.linked_issues(conversation_link)
-
-    if issues[:error]
-      render json: { error: issues[:error] }, status: :unprocessable_entity
-    else
-      render json: issues[:data], status: :ok
-    end
-  end
-
-  def search_issue
-    render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return
-
-    term = params[:q]
-    issues = linear_processor_service.search_issue(term)
-    if issues[:error]
-      render json: { error: issues[:error] }, status: :unprocessable_entity
-    else
-      render json: issues[:data], status: :ok
-    end
-  end
-
-  private
-
-  def conversation_link
-    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{Current.account.id}/conversations/#{@conversation.display_id}"
-  end
-
-  def fetch_conversation
-    @conversation = Current.account.conversations.find_by!(display_id: permitted_params[:conversation_id])
-  end
-
-  def linear_processor_service
-    Integrations::Linear::ProcessorService.new(account: Current.account)
-  end
-
-  def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
-  end
-
-  def fetch_hook
-    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'linear')
-  end
-end

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -12,8 +12,8 @@ class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts
       }
     )
     if redirect_url
-      cache_key = "microsoft::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
+      email = email.downcase
+      ::Redis::Alfred.setex(email, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -1,15 +1,14 @@
 class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseController
   RESULTS_PER_PAGE = 15
-  include DateRangeHelper
 
-  before_action :fetch_notification, only: [:update, :destroy, :snooze, :unread]
+  before_action :fetch_notification, only: [:update]
   before_action :set_primary_actor, only: [:read_all]
   before_action :set_current_page, only: [:index]
 
   def index
-    @notifications = notification_finder.notifications
-    @unread_count = notification_finder.unread_count
-    @count = notification_finder.count
+    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @count = notifications.count
+    @notifications = notifications.page(@current_page).per(RESULTS_PER_PAGE)
   end
 
   def read_all
@@ -29,36 +28,11 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     render json: @notification
   end
 
-  def unread
-    @notification.update(read_at: nil)
-    render json: @notification
-  end
-
-  def destroy
-    @notification.destroy
-    head :ok
-  end
-
-  def destroy_all
-    if params[:type] == 'read'
-      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :read)
-    else
-      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :all)
-    end
-    head :ok
-  end
-
   def unread_count
-    @unread_count = notification_finder.unread_count
+    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
     render json: @unread_count
   end
 
-  def snooze
-    updated_meta = (@notification.meta || {}).merge('last_snoozed_at' => nil)
-    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s), meta: updated_meta) if params[:snoozed_until]
-    render json: @notification
-  end
-
   private
 
   def set_primary_actor
@@ -76,7 +50,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     @current_page = params[:page] || 1
   end
 
-  def notification_finder
-    @notification_finder ||= NotificationFinder.new(Current.user, Current.account, params)
+  def notifications
+    @notifications ||= current_user.notifications.where(account_id: current_account.id)
   end
 end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -20,7 +20,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   end
 
   def create
-    @portal = Current.account.portals.build(portal_params.merge(live_chat_widget_params))
+    @portal = Current.account.portals.build(portal_params)
     @portal.custom_domain = parsed_custom_domain
     @portal.save!
     process_attached_logo
@@ -28,7 +28,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def update
     ActiveRecord::Base.transaction do
-      @portal.update!(portal_params.merge(live_chat_widget_params)) if params[:portal].present?
+      @portal.update!(portal_params) if params[:portal].present?
       # @portal.custom_domain = parsed_custom_domain
       process_attached_logo if params[:blob_id].present?
     rescue StandardError => e
@@ -47,11 +47,6 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
-  def logo
-    @portal.logo.purge if @portal.logo.attached?
-    head :ok
-  end
-
   def process_attached_logo
     blob_id = params[:blob_id]
     blob = ActiveStorage::Blob.find_by(id: blob_id)
@@ -70,21 +65,11 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def portal_params
     params.require(:portal).permit(
-      :account_id, :color, :custom_domain, :header_text, :homepage_link,
-      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
+      :account_id, :color, :custom_domain, :header_text, :homepage_link, :name, :page_title, :slug, :archived, { config: [:default_locale,
+                                                                                                                          { allowed_locales: [] }] }
     )
   end
 
-  def live_chat_widget_params
-    permitted_params = params.permit(:inbox_id)
-    return {} if permitted_params[:inbox_id].blank?
-
-    inbox = Inbox.find(permitted_params[:inbox_id])
-    return {} unless inbox.web_widget?
-
-    { channel_web_widget_id: inbox.channel.id }
-  end
-
   def portal_member_params
     params.require(:portal).permit(:account_id, member_ids: [])
   end

app/controllers/api/v1/accounts/team_members_controller.rb

@@ -9,14 +9,14 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll
 
   def create
     ActiveRecord::Base.transaction do
-      @team_members = @team.add_members(members_to_be_added_ids)
+      @team_members = members_to_be_added_ids.map { |user_id| @team.add_member(user_id) }
     end
   end
 
   def update
     ActiveRecord::Base.transaction do
-      @team.add_members(members_to_be_added_ids)
-      @team.remove_members(members_to_be_removed_ids)
+      members_to_be_added_ids.each { |user_id| @team.add_member(user_id) }
+      members_to_be_removed_ids.each { |user_id| @team.remove_member(user_id) }
     end
     @team_members = @team.members
     render action: 'create'
@@ -24,7 +24,7 @@ class Api::V1::Accounts::TeamMembersController < Api::V1::Accounts::BaseControll
 
   def destroy
     ActiveRecord::Base.transaction do
-      @team.remove_members(params[:user_ids])
+      params[:user_ids].map { |user_id| @team.remove_member(user_id) }
     end
     head :ok
   end

app/controllers/api/v1/accounts/upload_controller.rb

@@ -1,68 +1,13 @@
 class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
   def create
-    result = if params[:attachment].present?
-               create_from_file
-             elsif params[:external_url].present?
-               create_from_url
-             else
-               render_error('No file or URL provided', :unprocessable_entity)
-             end
-
-    render_success(result) if result.is_a?(ActiveStorage::Blob)
-  end
-
-  private
-
-  def create_from_file
-    attachment = params[:attachment]
-    create_and_save_blob(attachment.tempfile, attachment.original_filename, attachment.content_type)
-  end
-
-  def create_from_url
-    uri = parse_uri(params[:external_url])
-    return if performed?
-
-    fetch_and_process_file_from_uri(uri)
-  end
-
-  def parse_uri(url)
-    uri = URI.parse(url)
-    validate_uri(uri)
-    uri
-  rescue URI::InvalidURIError, SocketError
-    render_error('Invalid URL provided', :unprocessable_entity)
-    nil
-  end
-
-  def validate_uri(uri)
-    raise URI::InvalidURIError unless uri.is_a?(URI::HTTP) || uri.is_a?(URI::HTTPS)
-  end
-
-  def fetch_and_process_file_from_uri(uri)
-    uri.open do |file|
-      create_and_save_blob(file, File.basename(uri.path), file.content_type)
-    end
-  rescue OpenURI::HTTPError => e
-    render_error("Failed to fetch file from URL: #{e.message}", :unprocessable_entity)
-  rescue SocketError
-    render_error('Invalid URL provided', :unprocessable_entity)
-  rescue StandardError
-    render_error('An unexpected error occurred', :internal_server_error)
-  end
-
-  def create_and_save_blob(io, filename, content_type)
-    ActiveStorage::Blob.create_and_upload!(
-      io: io,
-      filename: filename,
-      content_type: content_type
+    file_blob = ActiveStorage::Blob.create_and_upload!(
+      key: nil,
+      io: params[:attachment].tempfile,
+      filename: params[:attachment].original_filename,
+      content_type: params[:attachment].content_type
     )
-  end
+    file_blob.save!
 
-  def render_success(file_blob)
     render json: { file_url: url_for(file_blob), blob_key: file_blob.key, blob_id: file_blob.id }
   end
-
-  def render_error(message, status)
-    render json: { error: message }, status: status
-  end
 end

app/controllers/api/v1/accounts_controller.rb

@@ -5,13 +5,11 @@ class Api::V1::AccountsController < Api::BaseController
   skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
                      only: [:create], raise: false
   before_action :check_signup_enabled, only: [:create]
-  before_action :ensure_account_name, only: [:create]
   before_action :validate_captcha, only: [:create]
   before_action :fetch_account, except: [:create]
   before_action :check_authorization, except: [:create]
 
   rescue_from CustomExceptions::Account::InvalidEmail,
-              CustomExceptions::Account::InvalidParams,
               CustomExceptions::Account::UserExists,
               CustomExceptions::Account::UserErrors,
               with: :render_error_response
@@ -40,14 +38,11 @@ class Api::V1::AccountsController < Api::BaseController
 
   def cache_keys
     expires_in 10.seconds, public: false, stale_while_revalidate: 5.minutes
-    render json: { cache_keys: cache_keys_for_account }, status: :ok
+    render json: { cache_keys: get_cache_keys }, status: :ok
   end
 
   def update
-    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
-    @account.custom_attributes.merge!(custom_attributes_params)
-    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
-    @account.save!
+    @account.update!(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
   end
 
   def update_active_at
@@ -58,18 +53,7 @@ class Api::V1::AccountsController < Api::BaseController
 
   private
 
-  def ensure_account_name
-    # ensure that account_name and user_full_name is present
-    # this is becuase the account builder and the models validations are not triggered
-    # this change is to align the behaviour with the v2 accounts controller
-    # since these values are not required directly there
-    return if account_params[:account_name].present?
-    return if account_params[:user_full_name].present?
-
-    raise CustomExceptions::Account::InvalidParams.new({})
-  end
-
-  def cache_keys_for_account
+  def get_cache_keys
     {
       label: fetch_value_for_key(params[:id], Label.name.underscore),
       inbox: fetch_value_for_key(params[:id], Inbox.name.underscore),
@@ -86,10 +70,6 @@ class Api::V1::AccountsController < Api::BaseController
     params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
-  def custom_attributes_params
-    params.permit(:industry, :company_size, :timezone)
-  end
-
   def check_signup_enabled
     raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
   end

app/controllers/api/v1/profiles_controller.rb

@@ -10,14 +10,12 @@ class Api::V1::ProfilesController < Api::BaseController
       @user.update!(password_params.except(:current_password))
     end
 
-    @user.assign_attributes(profile_params)
-    @user.custom_attributes.merge!(custom_attributes_params)
-    @user.save!
+    @user.update!(profile_params)
   end
 
   def avatar
     @user.avatar.attachment.destroy! if @user.avatar.attached?
-    @user.reload
+    head :ok
   end
 
   def auto_offline
@@ -33,11 +31,6 @@ class Api::V1::ProfilesController < Api::BaseController
     head :ok
   end
 
-  def resend_confirmation
-    @user.send_confirmation_instructions unless @user.confirmed?
-    head :ok
-  end
-
   private
 
   def set_user
@@ -64,10 +57,6 @@ class Api::V1::ProfilesController < Api::BaseController
     )
   end
 
-  def custom_attributes_params
-    params.require(:profile).permit(:phone_number)
-  end
-
   def password_params
     params.require(:profile).permit(
       :current_password,

app/controllers/api/v1/widget/base_controller.rb

@@ -79,9 +79,6 @@ class Api::V1::Widget::BaseController < ApplicationController
       sender: @contact,
       content: permitted_params[:message][:content],
       inbox_id: conversation.inbox_id,
-      content_attributes: {
-        in_reply_to: permitted_params[:message][:reply_to]
-      },
       echo_id: permitted_params[:message][:echo_id],
       message_type: :incoming
     }

app/controllers/api/v1/widget/conversations_controller.rb

@@ -11,8 +11,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
       process_update_contact
       @conversation = create_conversation
       conversation.messages.create!(message_params)
-      # TODO: Temporary fix for message type cast issue, since message_type is returning as string instead of integer
-      conversation.reload
     end
   end
 
@@ -30,15 +28,15 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
 
     conversation.contact_last_seen_at = DateTime.now.utc
     conversation.save!
-    ::Conversations::UpdateMessageStatusJob.perform_later(conversation.id, conversation.contact_last_seen_at)
+    ::Conversations::MarkMessagesAsReadJob.perform_later(conversation)
     head :ok
   end
 
   def transcript
-    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
+    if permitted_params[:email].present? && conversation.present?
       ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
         conversation,
-        conversation.contact.email
+        permitted_params[:email]
       )&.deliver_later
     end
     head :ok