assignment_v2: import enterprise agent capacity policies/models/services and wiring

.gitignore

@@ -94,4 +94,3 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
-CLAUDE.local.md

AGENTS.md

@@ -55,21 +55,4 @@
 
 ## Ruby Best Practices
 
-- Use compact `module/class` definitions; avoid nested styles
-
-## Enterprise Edition Notes
-
-- Chatwoot has an Enterprise overlay under `enterprise/` that extends/overrides OSS code.
-- When you add or modify core functionality, always check for corresponding files in `enterprise/` and keep behavior compatible.
-- Follow the Enterprise development practices documented here:
-  - https://chatwoot.help/hc/handbook/articles/developing-enterprise-edition-features-38
-
-Practical checklist for any change impacting core logic or public APIs
-- Search for related files in both trees before editing (e.g., `rg -n "FooService|ControllerName|ModelName" app enterprise`).
-- If adding new endpoints, services, or models, consider whether Enterprise needs:
-  - An override (e.g., `enterprise/app/...`), or
-  - An extension point (e.g., `prepend_mod_with`, hooks, configuration) to avoid hard forks.
-- Avoid hardcoding instance- or plan-specific behavior in OSS; prefer configuration, feature flags, or extension points consumed by Enterprise.
-- Keep request/response contracts stable across OSS and Enterprise; update both sets of routes/controllers when introducing new APIs.
-- When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
-- Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
+- Use compact `module/class` definitions; avoid nested styles

Gemfile

@@ -108,7 +108,7 @@ gem 'google-cloud-translate-v3', '>= 0.7.0'
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
 # ref application.rb
-gem 'datadog', '~> 2.0', require: false
+gem 'ddtrace', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
@@ -179,10 +179,7 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.4.3'
-
-# TODO: Move this gem as a dependency of ai-agents
-gem 'ruby_llm-schema'
+gem 'ai-agents', '>= 0.2.1'
 
 gem 'shopify_api'
 

Gemfile.lock

@@ -25,35 +25,35 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actioncable (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
       zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionmailbox (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      actionview (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionmailer (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      actionview (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.2)
-      actionview (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionpack (7.1.5.1)
+      actionview (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       nokogiri (>= 1.8.5)
       racc
       rack (>= 2.2.4)
@@ -61,38 +61,38 @@ GEM
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actiontext (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionview (7.1.5.1)
+      activesupport (= 7.1.5.1)
       builder (~> 3.1)
       erubi (~> 1.11)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
     active_record_query_trace (1.8)
-    activejob (7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activejob (7.1.5.1)
+      activesupport (= 7.1.5.1)
       globalid (>= 0.3.6)
-    activemodel (7.1.5.2)
-      activesupport (= 7.1.5.2)
-    activerecord (7.1.5.2)
-      activemodel (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activemodel (7.1.5.1)
+      activesupport (= 7.1.5.1)
+    activerecord (7.1.5.1)
+      activemodel (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       timeout (>= 0.4.0)
     activerecord-import (2.1.0)
       activerecord (>= 4.2)
-    activestorage (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activestorage (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       marcel (~> 1.0)
-    activesupport (7.1.5.2)
+    activesupport (7.1.5.1)
       base64
       benchmark (>= 0.3)
       bigdecimal
@@ -126,7 +126,7 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.4.3)
+    ai-agents (0.2.1)
       ruby_llm (~> 1.3)
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
@@ -155,10 +155,10 @@ GEM
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
-    base64 (0.3.0)
+    base64 (0.2.0)
     bcrypt (3.1.20)
-    benchmark (0.4.1)
-    bigdecimal (3.2.2)
+    benchmark (0.4.0)
+    bigdecimal (3.1.9)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
@@ -194,14 +194,10 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    datadog (2.19.0)
-      datadog-ruby_core_source (~> 3.4, >= 3.4.1)
-      libdatadog (~> 18.1.0.1.0)
-      libddwaf (~> 1.24.1.0.3)
-      logger
-      msgpack
-    datadog-ruby_core_source (3.4.1)
     date (3.4.1)
+    ddtrace (0.48.0)
+      ffi (~> 1.0)
+      msgpack
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -448,16 +444,6 @@ GEM
       logger (~> 1.6)
     letter_opener (1.10.0)
       launchy (>= 2.2, < 4)
-    libdatadog (18.1.0.1.0)
-    libdatadog (18.1.0.1.0-x86_64-linux)
-    libddwaf (1.24.1.0.3)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-arm64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-x86_64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-x86_64-linux)
-      ffi (~> 1.0)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
     liquid (5.4.0)
@@ -613,20 +599,20 @@ GEM
     rackup (1.0.1)
       rack (< 3)
       webrick
-    rails (7.1.5.2)
-      actioncable (= 7.1.5.2)
-      actionmailbox (= 7.1.5.2)
-      actionmailer (= 7.1.5.2)
-      actionpack (= 7.1.5.2)
-      actiontext (= 7.1.5.2)
-      actionview (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activemodel (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    rails (7.1.5.1)
+      actioncable (= 7.1.5.1)
+      actionmailbox (= 7.1.5.1)
+      actionmailer (= 7.1.5.1)
+      actionpack (= 7.1.5.1)
+      actiontext (= 7.1.5.1)
+      actionview (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activemodel (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       bundler (>= 1.15.0)
-      railties (= 7.1.5.2)
+      railties (= 7.1.5.1)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -634,9 +620,9 @@ GEM
     rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    railties (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       irb
       rackup (>= 1.0.0)
       rake (>= 12.2)
@@ -734,7 +720,7 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.5.1)
+    ruby_llm (1.3.1)
       base64
       event_stream_parser (~> 1)
       faraday (>= 1.10.0)
@@ -743,7 +729,6 @@ GEM
       faraday-retry (>= 1)
       marcel (~> 1.0)
       zeitwerk (~> 2)
-    ruby_llm-schema (0.1.0)
     ruby_parser (3.20.0)
       sexp_processor (~> 4.16)
     sass (3.7.4)
@@ -925,7 +910,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.4.3)
+  ai-agents (>= 0.2.1)
   annotate
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -942,7 +927,7 @@ DEPENDENCIES
   commonmarker
   csv-safe
   database_cleaner
-  datadog (~> 2.0)
+  ddtrace
   debug (~> 1.8)
   devise (>= 4.9.4)
   devise-secure_password!
@@ -1019,7 +1004,6 @@ DEPENDENCIES
   rubocop-rails
   rubocop-rspec
   ruby-openai
-  ruby_llm-schema
   scout_apm
   scss_lint
   seed_dump

app/controllers/api/v1/accounts/agent_capacity_policies_controller.rb

@@ -0,0 +1,176 @@
+# frozen_string_literal: true
+
+class Api::V1::Accounts::AgentCapacityPoliciesController < Api::V1::Accounts::BaseController
+  before_action :ensure_enterprise_account
+  before_action :fetch_agent_capacity_policy, only: [:show, :update, :destroy, :set_inbox_limit, :remove_inbox_limit, :assign_user, :remove_user]
+  before_action :check_authorization
+
+  def index
+    @agent_capacity_policies = Enterprise::AgentCapacityPolicy.where(account_id: Current.account.id).includes(:users, :inbox_capacity_limits)
+    render json: { agent_capacity_policies: serialize_agent_capacity_policies(@agent_capacity_policies) }
+  end
+
+  def show
+    render json: { agent_capacity_policy: serialize_agent_capacity_policy(@agent_capacity_policy) }
+  end
+
+  def create
+    @agent_capacity_policy = Enterprise::AgentCapacityPolicy.new(agent_capacity_policy_params)
+    @agent_capacity_policy.account_id = Current.account.id
+
+    if @agent_capacity_policy.save
+      render json: { agent_capacity_policy: serialize_agent_capacity_policy(@agent_capacity_policy) }, status: :created
+    else
+      render json: { errors: @agent_capacity_policy.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  def update
+    if @agent_capacity_policy.update(agent_capacity_policy_params)
+      render json: { agent_capacity_policy: serialize_agent_capacity_policy(@agent_capacity_policy) }
+    else
+      render json: { errors: @agent_capacity_policy.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  def destroy
+    if @agent_capacity_policy.destroy
+      head :ok
+    else
+      render json: { errors: @agent_capacity_policy.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  # Set inbox capacity limit for a policy
+  def set_inbox_limit
+    inbox = Current.account.inboxes.find(params[:inbox_id])
+    inbox_limit = @agent_capacity_policy.inbox_capacity_limits.find_or_initialize_by(inbox: inbox)
+
+    if inbox_limit.update(conversation_limit: params[:conversation_limit])
+      render json: {
+        inbox_capacity_limit: serialize_inbox_capacity_limit(inbox_limit)
+      }
+    else
+      render json: { errors: inbox_limit.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  # Remove inbox capacity limit from a policy
+  def remove_inbox_limit
+    inbox = Current.account.inboxes.find(params[:inbox_id])
+    inbox_limit = @agent_capacity_policy.inbox_capacity_limits.find_by(inbox: inbox)
+
+    if inbox_limit
+      if inbox_limit.destroy
+        head :ok
+      else
+        render json: { errors: inbox_limit.errors.full_messages }, status: :unprocessable_entity
+      end
+    else
+      render json: { error: 'Inbox limit not found' }, status: :not_found
+    end
+  end
+
+  # Assign a user to a capacity policy
+  def assign_user
+    user = Current.account.users.find(params[:user_id])
+    account_user = Current.account.account_users.find_by!(user: user)
+
+    # Update the account_user to assign to this policy
+    if account_user.update(agent_capacity_policy_id: @agent_capacity_policy.id)
+      render json: {
+        message: 'User assigned successfully',
+        user_id: user.id,
+        agent_capacity_policy_id: @agent_capacity_policy.id
+      }
+    else
+      render json: { errors: account_user.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  # Remove a user from a capacity policy
+  def remove_user
+    user = Current.account.users.find(params[:user_id])
+    account_user = Current.account.account_users.find_by!(user: user)
+
+    if account_user.agent_capacity_policy_id == @agent_capacity_policy.id
+      if account_user.update(agent_capacity_policy_id: nil)
+        head :ok
+      else
+        render json: { errors: account_user.errors.full_messages }, status: :unprocessable_entity
+      end
+    else
+      render json: { error: 'User not assigned to this policy' }, status: :not_found
+    end
+  end
+
+  # Get current capacity status for an agent
+  def agent_capacity
+    user = Current.account.users.find(params[:agent_id])
+    inbox = params[:inbox_id] ? Current.account.inboxes.find(params[:inbox_id]) : nil
+
+    capacity_service = Enterprise::AssignmentV2::CapacityService.new
+    capacity_data = if inbox
+                      capacity_service.get_agent_capacity(user, inbox)
+                    else
+                      capacity_service.get_agent_overall_capacity(user)
+                    end
+
+    render json: { agent_capacity: capacity_data }
+  end
+
+  private
+
+  def ensure_enterprise_account
+    return if Current.account.feature_enabled?(:enterprise_agent_capacity)
+
+    render json: {
+      error: 'Agent capacity policies are only available for enterprise accounts'
+    }, status: :forbidden
+  end
+
+  def fetch_agent_capacity_policy
+    @agent_capacity_policy = Enterprise::AgentCapacityPolicy
+                             .where(account_id: Current.account.id)
+                             .includes(:users, inbox_capacity_limits: :inbox)
+                             .find(params[:id])
+  end
+
+  def agent_capacity_policy_params
+    params.require(:agent_capacity_policy).permit(:name, :description, exclusion_rules: {})
+  end
+
+  def check_authorization
+    authorize(Enterprise::AgentCapacityPolicy) if defined?(Enterprise::AgentCapacityPolicy)
+  end
+
+  def serialize_agent_capacity_policy(policy)
+    {
+      id: policy.id,
+      name: policy.name,
+      description: policy.description,
+      exclusion_rules: policy.exclusion_rules,
+      user_count: policy.users.count,
+      inbox_limit_count: policy.inbox_capacity_limits.count,
+      inbox_limits: policy.inbox_capacity_limits.map { |limit| serialize_inbox_capacity_limit(limit) },
+      users: policy.users.map { |user| { id: user.id, name: user.name, email: user.email, avatar_url: user.avatar_url } },
+      created_at: policy.created_at,
+      updated_at: policy.updated_at
+    }
+  end
+
+  def serialize_agent_capacity_policies(policies)
+    policies.map { |policy| serialize_agent_capacity_policy(policy) }
+  end
+
+  def serialize_inbox_capacity_limit(limit)
+    {
+      id: limit.id,
+      inbox_id: limit.inbox_id,
+      inbox_name: limit.inbox.name,
+      conversation_limit: limit.conversation_limit,
+      created_at: limit.created_at,
+      updated_at: limit.updated_at
+    }
+  end
+end

app/controllers/api/v1/accounts/assignment_policies/inboxes_controller.rb

@@ -1,20 +0,0 @@
-class Api::V1::Accounts::AssignmentPolicies::InboxesController < Api::V1::Accounts::BaseController
-  before_action :fetch_assignment_policy
-  before_action -> { check_authorization(AssignmentPolicy) }
-
-  def index
-    @inboxes = @assignment_policy.inboxes
-  end
-
-  private
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(
-      params[:assignment_policy_id]
-    )
-  end
-
-  def permitted_params
-    params.permit(:assignment_policy_id)
-  end
-end

app/controllers/api/v1/accounts/assignment_policies_controller.rb

@@ -1,36 +0,0 @@
-class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseController
-  before_action :fetch_assignment_policy, only: [:show, :update, :destroy]
-  before_action :check_authorization
-
-  def index
-    @assignment_policies = Current.account.assignment_policies
-  end
-
-  def show; end
-
-  def create
-    @assignment_policy = Current.account.assignment_policies.create!(assignment_policy_params)
-  end
-
-  def update
-    @assignment_policy.update!(assignment_policy_params)
-  end
-
-  def destroy
-    @assignment_policy.destroy!
-    head :ok
-  end
-
-  private
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(params[:id])
-  end
-
-  def assignment_policy_params
-    params.require(:assignment_policy).permit(
-      :name, :description, :assignment_order, :conversation_priority,
-      :fair_distribution_limit, :fair_distribution_window, :enabled
-    )
-  end
-end

app/controllers/api/v1/accounts/inboxes/assignment_policies_controller.rb

@@ -1,46 +0,0 @@
-class Api::V1::Accounts::Inboxes::AssignmentPoliciesController < Api::V1::Accounts::BaseController
-  before_action :fetch_inbox
-  before_action :fetch_assignment_policy, only: [:create]
-  before_action -> { check_authorization(AssignmentPolicy) }
-  before_action :validate_assignment_policy, only: [:show, :destroy]
-
-  def show
-    @assignment_policy = @inbox.assignment_policy
-  end
-
-  def create
-    # There should be only one assignment policy for an inbox.
-    # If there is a new request to add an assignment policy, we will
-    # delete the old one and attach the new policy
-    remove_inbox_assignment_policy
-    @inbox_assignment_policy = @inbox.create_inbox_assignment_policy!(assignment_policy: @assignment_policy)
-    @assignment_policy = @inbox.assignment_policy
-  end
-
-  def destroy
-    remove_inbox_assignment_policy
-    head :ok
-  end
-
-  private
-
-  def remove_inbox_assignment_policy
-    @inbox.inbox_assignment_policy&.destroy
-  end
-
-  def fetch_inbox
-    @inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
-  end
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(permitted_params[:assignment_policy_id])
-  end
-
-  def permitted_params
-    params.permit(:assignment_policy_id, :inbox_id)
-  end
-
-  def validate_assignment_policy
-    return render_not_found_error(I18n.t('errors.assignment_policy.not_found')) unless @inbox.assignment_policy
-  end
-end

app/controllers/platform/api/v1/accounts_controller.rb

@@ -1,11 +1,4 @@
 class Platform::Api::V1::AccountsController < PlatformController
-  def index
-    @resources = @platform_app.platform_app_permissibles
-                              .where(permissible_type: 'Account')
-                              .includes(:permissible)
-                              .map(&:permissible)
-  end
-
   def show; end
 
   def create

app/controllers/slack_uploads_controller.rb

@@ -17,12 +17,7 @@ class SlackUploadsController < ApplicationController
   end
 
   def blob_url
-    # Only generate representations for images
-    if @blob.content_type.start_with?('image/')
-      url_for(@blob.representation(resize_to_fill: [250, nil]))
-    else
-      url_for(@blob)
-    end
+    url_for(@blob.representation(resize_to_fill: [250, nil]))
   end
 
   def avatar_url

app/helpers/reporting_event_helper.rb

@@ -18,25 +18,12 @@ module ReportingEventHelper
   end
 
   def last_non_human_activity(conversation)
-    # Try to get either a handoff or reopened event first
-    # These will always take precedence over any other activity
-    # Also, any of these events can happen at any time in the course of a conversation lifecycle.
-    # So we pick the latest event
-    event = ReportingEvent.where(
-      conversation_id: conversation.id,
-      name: %w[conversation_bot_handoff conversation_opened]
-    ).order(event_end_time: :desc).first
+    # check if a handoff event already exists
+    handoff_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_handoff').last
 
-    return event.event_end_time if event&.event_end_time
-
-    # Fallback to bot resolved event
-    # Because this will be closest to the most accurate activity instead of conversation.created_at
-    bot_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_resolved').last
-
-    return bot_event.event_end_time if bot_event&.event_end_time
-
-    # If no events found, return conversation creation time
-    conversation.created_at
+    # if a handoff exists, last non human activity is when the handoff ended,
+    # otherwise it's when the conversation was created
+    handoff_event&.event_end_time || conversation.created_at
   end
 
   private

app/javascript/dashboard/App.vue

@@ -137,6 +137,7 @@ export default {
     v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
     id="app"
     class="flex flex-col w-full h-screen min-h-0"
+    :class="{ 'app-rtl--wrapper': isRTL }"
     :dir="isRTL ? 'rtl' : 'ltr'"
   >
     <UpdateBanner :latest-chatwoot-version="latestChatwootVersion" />

app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue

@@ -76,8 +76,8 @@ const campaignStatus = computed(() => {
 const inboxName = computed(() => props.inbox?.name || '');
 
 const inboxIcon = computed(() => {
-  const { medium, channel_type: type } = props.inbox;
-  return getInboxIconByType(type, medium);
+  const { phone_number: phoneNumber, channel_type: type } = props.inbox;
+  return getInboxIconByType(type, phoneNumber);
 });
 </script>
 

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/WhatsAppCampaign/WhatsAppCampaignForm.vue

@@ -9,7 +9,6 @@ import Input from 'dashboard/components-next/input/Input.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
 import TagMultiSelectComboBox from 'dashboard/components-next/combobox/TagMultiSelectComboBox.vue';
-import WhatsAppTemplateParser from 'dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue';
 
 const emit = defineEmits(['submit', 'cancel']);
 
@@ -19,9 +18,7 @@ const formState = {
   uiFlags: useMapGetter('campaigns/getUIFlags'),
   labels: useMapGetter('labels/getLabels'),
   inboxes: useMapGetter('inboxes/getWhatsAppInboxes'),
-  getFilteredWhatsAppTemplates: useMapGetter(
-    'inboxes/getFilteredWhatsAppTemplates'
-  ),
+  getWhatsAppTemplates: useMapGetter('inboxes/getWhatsAppTemplates'),
 };
 
 const initialState = {
@@ -33,7 +30,7 @@ const initialState = {
 };
 
 const state = reactive({ ...initialState });
-const templateParserRef = ref(null);
+const processedParams = ref({});
 
 const rules = {
   title: { required, minLength: minLength(1) },
@@ -70,7 +67,7 @@ const inboxOptions = computed(() =>
 
 const templateOptions = computed(() => {
   if (!state.inboxId) return [];
-  const templates = formState.getFilteredWhatsAppTemplates.value(state.inboxId);
+  const templates = formState.getWhatsAppTemplates.value(state.inboxId);
   return templates.map(template => {
     // Create a more user-friendly label from template name
     const friendlyName = template.name
@@ -91,6 +88,26 @@ const selectedTemplate = computed(() => {
     ?.template;
 });
 
+const templateString = computed(() => {
+  if (!selectedTemplate.value) return '';
+  try {
+    return (
+      selectedTemplate.value.components?.find(
+        component => component.type === 'BODY'
+      )?.text || ''
+    );
+  } catch (error) {
+    return '';
+  }
+});
+
+const processedString = computed(() => {
+  if (!templateString.value) return '';
+  return templateString.value.replace(/{{([^}]+)}}/g, (match, variable) => {
+    return processedParams.value[variable] || `{{${variable}}}`;
+  });
+});
+
 const getErrorMessage = (field, errorKey) => {
   const baseKey = 'CAMPAIGN.WHATSAPP.CREATE.FORM';
   return v$.value[field].$error ? t(`${baseKey}.${errorKey}.ERROR`) : '';
@@ -105,7 +122,8 @@ const formErrors = computed(() => ({
 }));
 
 const hasRequiredTemplateParams = computed(() => {
-  return templateParserRef.value?.v$?.$invalid === false || true;
+  const params = Object.values(processedParams.value);
+  return params.length === 0 || params.every(param => param.trim() !== '');
 });
 
 const isSubmitDisabled = computed(
@@ -117,18 +135,32 @@ const formatToUTCString = localDateTime =>
 
 const resetState = () => {
   Object.assign(state, initialState);
+  processedParams.value = {};
   v$.value.$reset();
 };
 
 const handleCancel = () => emit('cancel');
 
+const generateVariables = () => {
+  const matchedVariables = templateString.value.match(/{{([^}]+)}}/g);
+  if (!matchedVariables) {
+    processedParams.value = {};
+    return;
+  }
+
+  const finalVars = matchedVariables.map(match => match.replace(/{{|}}/g, ''));
+  processedParams.value = finalVars.reduce((acc, variable) => {
+    acc[variable] = processedParams.value[variable] || '';
+    return acc;
+  }, {});
+};
+
 const prepareCampaignDetails = () => {
   // Find the selected template to get its content
   const currentTemplate = selectedTemplate.value;
-  const parserData = templateParserRef.value;
 
   // Extract template content - this should be the template message body
-  const templateContent = parserData?.renderedTemplate || '';
+  const templateContent = templateString.value;
 
   // Prepare template_params object with the same structure as used in contacts
   const templateParams = {
@@ -136,7 +168,7 @@ const prepareCampaignDetails = () => {
     namespace: currentTemplate?.namespace || '',
     category: currentTemplate?.category || 'UTILITY',
     language: currentTemplate?.language || 'en_US',
-    processed_params: parserData?.processedParams || {},
+    processed_params: processedParams.value,
   };
 
   return {
@@ -166,6 +198,15 @@ watch(
   () => state.inboxId,
   () => {
     state.templateId = null;
+    processedParams.value = {};
+  }
+);
+
+// Generate variables when template changes
+watch(
+  () => state.templateId,
+  () => {
+    generateVariables();
   }
 );
 </script>
@@ -213,12 +254,62 @@ watch(
       </p>
     </div>
 
-    <!-- Template Parser -->
-    <WhatsAppTemplateParser
+    <!-- Template Preview -->
+    <div
       v-if="selectedTemplate"
-      ref="templateParserRef"
-      :template="selectedTemplate"
-    />
+      class="flex flex-col gap-4 p-4 rounded-lg bg-n-alpha-black2"
+    >
+      <div class="flex justify-between items-center">
+        <h3 class="text-sm font-medium text-n-slate-12">
+          {{ selectedTemplate.name }}
+        </h3>
+        <span class="text-xs text-n-slate-11">
+          {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.LANGUAGE') }}:
+          {{ selectedTemplate.language || 'en' }}
+        </span>
+      </div>
+
+      <div class="flex flex-col gap-2">
+        <div class="rounded-md bg-n-alpha-black3">
+          <div class="text-sm whitespace-pre-wrap text-n-slate-12">
+            {{ processedString }}
+          </div>
+        </div>
+      </div>
+
+      <div class="text-xs text-n-slate-11">
+        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.CATEGORY') }}:
+        {{ selectedTemplate.category || 'UTILITY' }}
+      </div>
+    </div>
+
+    <!-- Template Variables -->
+    <div
+      v-if="Object.keys(processedParams).length > 0"
+      class="flex flex-col gap-3"
+    >
+      <label class="text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.VARIABLES_LABEL') }}
+      </label>
+      <div class="flex flex-col gap-2">
+        <div
+          v-for="(value, key) in processedParams"
+          :key="key"
+          class="flex gap-2 items-center"
+        >
+          <Input
+            v-model="processedParams[key]"
+            type="text"
+            class="flex-1"
+            :placeholder="
+              t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.VARIABLE_PLACEHOLDER', {
+                variable: key,
+              })
+            "
+          />
+        </div>
+      </div>
+    </div>
 
     <div class="flex flex-col gap-1">
       <label for="audience" class="mb-0.5 text-sm font-medium text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -1,13 +1,11 @@
 <script setup>
-import { computed, useSlots, ref } from 'vue';
+import { computed, useSlots } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
-import { vOnClickOutside } from '@vueuse/components';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
-import VoiceCallButton from 'dashboard/components-next/Contacts/VoiceCallButton.vue';
 
 const props = defineProps({
   selectedContact: {
@@ -26,8 +24,6 @@ const { t } = useI18n();
 const slots = useSlots();
 const route = useRoute();
 
-const isContactSidebarOpen = ref(false);
-
 const contactId = computed(() => route.params.contactId);
 
 const selectedContactName = computed(() => {
@@ -60,15 +56,6 @@ const handleBreadcrumbClick = () => {
 const toggleBlock = () => {
   emit('toggleBlock', isContactBlocked.value);
 };
-
-const handleConversationSidebarToggle = () => {
-  isContactSidebarOpen.value = !isContactSidebarOpen.value;
-};
-
-const closeMobileSidebar = () => {
-  if (!isContactSidebarOpen.value) return;
-  isContactSidebarOpen.value = false;
-};
 </script>
 
 <template>
@@ -80,9 +67,7 @@ const closeMobileSidebar = () => {
     >
       <header class="sticky top-0 z-10 px-6 3xl:px-0">
         <div class="w-full mx-auto max-w-[40.625rem]">
-          <div
-            class="flex flex-col xs:flex-row items-start xs:items-center justify-between w-full py-7 gap-2"
-          >
+          <div class="flex items-center justify-between w-full h-20 gap-2">
             <Breadcrumb
               :items="breadcrumbItems"
               @click="handleBreadcrumbClick"
@@ -100,11 +85,6 @@ const closeMobileSidebar = () => {
                 :disabled="isUpdating"
                 @click="toggleBlock"
               />
-              <VoiceCallButton
-                :phone="selectedContact?.phoneNumber"
-                :label="$t('CONTACT_PANEL.CALL')"
-                size="sm"
-              />
               <ComposeConversation :contact-id="contactId">
                 <template #trigger="{ toggle }">
                   <Button
@@ -125,65 +105,11 @@ const closeMobileSidebar = () => {
       </main>
     </div>
 
-    <!-- Desktop sidebar -->
     <div
       v-if="slots.sidebar"
-      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
+      class="overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
     >
       <slot name="sidebar" />
     </div>
-
-    <!-- Mobile sidebar container -->
-    <div
-      v-if="slots.sidebar"
-      class="lg:hidden fixed top-0 ltr:right-0 rtl:left-0 h-full z-50 flex justify-end transition-all duration-200 ease-in-out"
-      :class="isContactSidebarOpen ? 'w-full' : 'w-16'"
-    >
-      <!-- Toggle button -->
-      <div
-        v-on-click-outside="[
-          closeMobileSidebar,
-          { ignore: ['#contact-sidebar-content'] },
-        ]"
-        class="flex items-start p-1 w-fit h-fit relative order-1 xs:top-24 top-28 transition-all bg-n-solid-2 border border-n-weak duration-500 ease-in-out"
-        :class="[
-          isContactSidebarOpen
-            ? 'justify-end ltr:rounded-l-full rtl:rounded-r-full ltr:rounded-r-none rtl:rounded-l-none'
-            : 'justify-center rounded-full ltr:mr-6 rtl:ml-6',
-        ]"
-      >
-        <Button
-          ghost
-          slate
-          sm
-          class="!rounded-full rtl:rotate-180"
-          :class="{ 'bg-n-alpha-2': isContactSidebarOpen }"
-          :icon="
-            isContactSidebarOpen
-              ? 'i-lucide-panel-right-close'
-              : 'i-lucide-panel-right-open'
-          "
-          data-contact-sidebar-toggle
-          @click="handleConversationSidebarToggle"
-        />
-      </div>
-
-      <Transition
-        enter-active-class="transition-transform duration-200 ease-in-out"
-        leave-active-class="transition-transform duration-200 ease-in-out"
-        enter-from-class="ltr:translate-x-full rtl:-translate-x-full"
-        enter-to-class="ltr:translate-x-0 rtl:-translate-x-0"
-        leave-from-class="ltr:translate-x-0 rtl:-translate-x-0"
-        leave-to-class="ltr:translate-x-full rtl:-translate-x-full"
-      >
-        <div
-          v-if="isContactSidebarOpen"
-          id="contact-sidebar-content"
-          class="order-2 w-[85%] sm:w-[50%] bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak overflow-y-auto py-6 shadow-lg"
-        >
-          <slot name="sidebar" />
-        </div>
-      </Transition>
-    </div>
   </section>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -34,13 +34,13 @@ const emit = defineEmits([
 <template>
   <header class="sticky top-0 z-10">
     <div
-      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
+      class="flex items-center justify-between w-full h-20 px-6 gap-2 mx-auto max-w-[60rem]"
     >
       <span class="text-xl font-medium truncate text-n-slate-12">
         {{ headerTitle }}
       </span>
-      <div class="flex items-center flex-col sm:flex-row flex-shrink-0 gap-4">
-        <div v-if="showSearch" class="flex items-center gap-2 w-full">
+      <div class="flex items-center flex-shrink-0 gap-4">
+        <div v-if="showSearch" class="flex items-center gap-2">
           <Input
             :model-value="searchValue"
             type="search"
@@ -48,7 +48,6 @@ const emit = defineEmits([
             :custom-input-class="[
               'h-8 [&:not(.focus)]:!border-transparent bg-n-alpha-2 dark:bg-n-solid-1 ltr:!pl-8 !py-1 rtl:!pr-8',
             ]"
-            class="w-full"
             @input="emit('search', $event.target.value)"
           >
             <template #prefix>
@@ -59,66 +58,64 @@ const emit = defineEmits([
             </template>
           </Input>
         </div>
-        <div class="flex items-center flex-shrink-0 gap-4">
-          <div class="flex items-center gap-2">
-            <div v-if="!isLabelView && !isActiveView" class="relative">
-              <Button
-                id="toggleContactsFilterButton"
-                :icon="
-                  isSegmentsView ? 'i-lucide-pen-line' : 'i-lucide-list-filter'
-                "
-                color="slate"
-                size="sm"
-                class="relative w-8"
-                variant="ghost"
-                @click="emit('filter')"
-              >
-                <div
-                  v-if="hasActiveFilters && !isSegmentsView"
-                  class="absolute top-0 right-0 w-2 h-2 rounded-full bg-n-brand"
-                />
-              </Button>
-              <slot name="filter" />
-            </div>
+        <div class="flex items-center gap-2">
+          <div v-if="!isLabelView && !isActiveView" class="relative">
             <Button
-              v-if="
-                hasActiveFilters &&
-                !isSegmentsView &&
-                !isLabelView &&
-                !isActiveView
+              id="toggleContactsFilterButton"
+              :icon="
+                isSegmentsView ? 'i-lucide-pen-line' : 'i-lucide-list-filter'
               "
-              icon="i-lucide-save"
               color="slate"
               size="sm"
+              class="relative w-8"
               variant="ghost"
-              @click="emit('createSegment')"
-            />
-            <Button
-              v-if="isSegmentsView && !isLabelView && !isActiveView"
-              icon="i-lucide-trash"
-              color="slate"
-              size="sm"
-              variant="ghost"
-              @click="emit('deleteSegment')"
-            />
-            <ContactSortMenu
-              :active-sort="activeSort"
-              :active-ordering="activeOrdering"
-              @update:sort="emit('update:sort', $event)"
-            />
-            <ContactMoreActions
-              @add="emit('add')"
-              @import="emit('import')"
-              @export="emit('export')"
-            />
+              @click="emit('filter')"
+            >
+              <div
+                v-if="hasActiveFilters && !isSegmentsView"
+                class="absolute top-0 right-0 w-2 h-2 rounded-full bg-n-brand"
+              />
+            </Button>
+            <slot name="filter" />
           </div>
-          <div class="w-px h-4 bg-n-strong" />
-          <ComposeConversation>
-            <template #trigger="{ toggle }">
-              <Button :label="buttonLabel" size="sm" @click="toggle" />
-            </template>
-          </ComposeConversation>
+          <Button
+            v-if="
+              hasActiveFilters &&
+              !isSegmentsView &&
+              !isLabelView &&
+              !isActiveView
+            "
+            icon="i-lucide-save"
+            color="slate"
+            size="sm"
+            variant="ghost"
+            @click="emit('createSegment')"
+          />
+          <Button
+            v-if="isSegmentsView && !isLabelView && !isActiveView"
+            icon="i-lucide-trash"
+            color="slate"
+            size="sm"
+            variant="ghost"
+            @click="emit('deleteSegment')"
+          />
+          <ContactSortMenu
+            :active-sort="activeSort"
+            :active-ordering="activeOrdering"
+            @update:sort="emit('update:sort', $event)"
+          />
+          <ContactMoreActions
+            @add="emit('add')"
+            @import="emit('import')"
+            @export="emit('export')"
+          />
         </div>
+        <div class="w-px h-4 bg-n-strong" />
+        <ComposeConversation>
+          <template #trigger="{ toggle }">
+            <Button :label="buttonLabel" size="sm" @click="toggle" />
+          </template>
+        </ComposeConversation>
       </div>
     </div>
   </header>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -291,20 +291,17 @@ defineExpose({
     @delete-segment="openDeleteSegmentDialog"
   >
     <template #filter>
-      <div
-        class="absolute mt-1 ltr:-right-52 rtl:-left-52 sm:ltr:right-0 sm:rtl:left-0 top-full"
-      >
-        <ContactsFilter
-          v-if="showFiltersModal"
-          v-model="appliedFilter"
-          :segment-name="activeSegmentName"
-          :is-segment-view="hasActiveSegments"
-          @apply-filter="onApplyFilter"
-          @update-segment="onUpdateSegment"
-          @close="closeAdvanceFiltersModal"
-          @clear-filters="clearFilters"
-        />
-      </div>
+      <ContactsFilter
+        v-if="showFiltersModal"
+        v-model="appliedFilter"
+        :segment-name="activeSegmentName"
+        :is-segment-view="hasActiveSegments"
+        class="absolute mt-1 ltr:right-0 rtl:left-0 top-full"
+        @apply-filter="onApplyFilter"
+        @update-segment="onUpdateSegment"
+        @close="closeAdvanceFiltersModal"
+        @clear-filters="clearFilters"
+      />
     </template>
   </ContactsHeader>
 

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue

@@ -105,7 +105,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute top-full mt-1 ltr:right-0 rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -96,7 +96,10 @@ const openFilter = () => {
           <slot name="default" />
         </div>
       </main>
-      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
+      <footer
+        v-if="showPaginationFooter"
+        class="sticky bottom-0 z-10 px-4 pb-4"
+      >
         <PaginationFooter
           current-page-info="CONTACTS_LAYOUT.PAGINATION_FOOTER.SHOWING"
           :current-page="currentPage"

app/javascript/dashboard/components-next/Contacts/EmptyState/contactEmptyStateContent.js

@@ -4,8 +4,8 @@ export default [
       city: 'Los Angeles',
       country: 'United States',
       description:
-        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Lumora.",
-      companyName: 'Lumora',
+        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Chatwoot.",
+      companyName: 'Chatwoot',
       countryCode: 'US',
       socialProfiles: {
         github: 'candice-dev',
@@ -16,7 +16,7 @@ export default [
       },
     },
     availabilityStatus: 'offline',
-    email: 'candice.matherson@lumora.com',
+    email: 'candice.matherson@chatwoot.com',
     id: 22,
     name: 'Candice Matherson',
     phoneNumber: '+14155552671',

app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue

@@ -1,91 +0,0 @@
-<script setup>
-import { computed, ref, useAttrs } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store';
-import { INBOX_TYPES } from 'dashboard/helper/inbox';
-import { useAlert } from 'dashboard/composables';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-
-const props = defineProps({
-  phone: { type: String, default: '' },
-  label: { type: String, default: '' },
-  icon: { type: [String, Object, Function], default: '' },
-  size: { type: String, default: 'sm' },
-  tooltipLabel: { type: String, default: '' },
-});
-
-defineOptions({ inheritAttrs: false });
-const attrs = useAttrs();
-
-const { t } = useI18n();
-
-const inboxesList = useMapGetter('inboxes/getInboxes');
-const voiceInboxes = computed(() =>
-  (inboxesList.value || []).filter(
-    inbox => inbox.channel_type === INBOX_TYPES.VOICE
-  )
-);
-const hasVoiceInboxes = computed(() => voiceInboxes.value.length > 0);
-
-// Unified behavior: hide when no phone
-const shouldRender = computed(() => hasVoiceInboxes.value && !!props.phone);
-
-const dialogRef = ref(null);
-
-const onClick = () => {
-  if (voiceInboxes.value.length > 1) {
-    dialogRef.value?.open();
-    return;
-  }
-  useAlert(t('CONTACT_PANEL.CALL_UNDER_DEVELOPMENT'));
-};
-
-const onPickInbox = () => {
-  // Placeholder until actual call wiring happens
-  useAlert(t('CONTACT_PANEL.CALL_UNDER_DEVELOPMENT'));
-  dialogRef.value?.close();
-};
-</script>
-
-<template>
-  <span class="contents">
-    <Button
-      v-if="shouldRender"
-      v-tooltip.top-end="tooltipLabel || null"
-      v-bind="attrs"
-      :label="label"
-      :icon="icon"
-      :size="size"
-      @click="onClick"
-    />
-
-    <Dialog
-      v-if="shouldRender && voiceInboxes.length > 1"
-      ref="dialogRef"
-      :title="$t('CONTACT_PANEL.VOICE_INBOX_PICKER.TITLE')"
-      show-cancel-button
-      :show-confirm-button="false"
-      width="md"
-    >
-      <div class="flex flex-col gap-2">
-        <button
-          v-for="inbox in voiceInboxes"
-          :key="inbox.id"
-          type="button"
-          class="flex items-center justify-between w-full px-4 py-2 text-left rounded-lg hover:bg-n-alpha-2"
-          @click="onPickInbox(inbox)"
-        >
-          <div class="flex items-center gap-2">
-            <span class="i-ri-phone-fill text-n-slate-10" />
-            <span class="text-sm text-n-slate-12">{{ inbox.name }}</span>
-          </div>
-          <span v-if="inbox.phone_number" class="text-xs text-n-slate-10">
-            {{ inbox.phone_number }}
-          </span>
-        </button>
-      </div>
-    </Dialog>
-  </span>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue

@@ -47,7 +47,6 @@ const unreadMessagesCount = computed(() => {
     </p>
     <div class="flex items-center flex-shrink-0 gap-2 pb-2">
       <Avatar
-        v-if="assignee.name"
         :name="assignee.name"
         :src="assignee.thumbnail"
         :size="20"

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue

@@ -96,7 +96,6 @@ defineExpose({
         />
       </div>
       <Avatar
-        v-if="assignee.name"
         :name="assignee.name"
         :src="assignee.thumbnail"
         :size="20"

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue

@@ -48,8 +48,8 @@ const inbox = computed(() => props.stateInbox);
 const inboxName = computed(() => inbox.value?.name);
 
 const inboxIcon = computed(() => {
-  const { channelType, medium } = inbox.value;
-  return getInboxIconByType(channelType, medium);
+  const { phoneNumber, channelType } = inbox.value;
+  return getInboxIconByType(channelType, phoneNumber);
 });
 
 const lastActivityAt = computed(() => {

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue

@@ -315,9 +315,7 @@ const handleAvatarDelete = () => {
           class="[&>div>button:not(.focused)]:!outline-n-weak"
         />
       </div>
-      <div
-        class="grid items-start justify-between w-full gap-2 grid-cols-[200px,1fr]"
-      >
+      <div class="flex items-start justify-between w-full gap-2">
         <label
           class="text-sm font-medium whitespace-nowrap py-2.5 text-n-slate-12"
         >

app/javascript/dashboard/components-next/Inbox/InboxCard.vue

@@ -49,8 +49,8 @@ const isUnread = computed(() => !props.inboxItem?.readAt);
 const inbox = computed(() => props.stateInbox);
 
 const inboxIcon = computed(() => {
-  const { channelType, medium } = inbox.value;
-  return getInboxIconByType(channelType, medium);
+  const { phoneNumber, channelType } = inbox.value;
+  return getInboxIconByType(channelType, phoneNumber);
 });
 
 const hasSlaThreshold = computed(() => {

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -2,7 +2,6 @@
 import { ref, computed, onMounted, watch } from 'vue';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
-import { useWindowSize } from '@vueuse/core';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { vOnClickOutside } from '@vueuse/components';
 import { useAlert } from 'dashboard/composables';
@@ -16,7 +15,6 @@ import {
   processContactableInboxes,
   mergeInboxDetails,
 } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
-import wootConstants from 'dashboard/constants/globals';
 
 import ComposeNewConversationForm from 'dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue';
 
@@ -39,16 +37,9 @@ const emit = defineEmits(['close']);
 
 const store = useStore();
 const { t } = useI18n();
-const { width: windowWidth } = useWindowSize();
 
 const { fetchSignatureFlagFromUISettings } = useUISettings();
 
-const isSmallScreen = computed(
-  () => windowWidth.value < wootConstants.SMALL_SCREEN_BREAKPOINT
-);
-
-const viewInModal = computed(() => props.isModal || isSmallScreen.value);
-
 const contacts = ref([]);
 const selectedContact = ref(null);
 const targetInbox = ref(null);
@@ -76,7 +67,7 @@ const directUploadsEnabled = computed(
 const activeContact = computed(() => contactById.value(props.contactId));
 
 const composePopoverClass = computed(() => {
-  if (viewInModal.value) return '';
+  if (props.isModal) return '';
 
   return props.alignPosition === 'right'
     ? 'absolute ltr:left-0 ltr:right-[unset] rtl:right-0 rtl:left-[unset]'
@@ -188,18 +179,14 @@ const toggle = () => {
 
 watch(
   activeContact,
-  (currentContact, previousContact) => {
-    if (currentContact && props.contactId) {
-      // Reset on contact change
-      if (currentContact?.id !== previousContact?.id) clearSelectedContact();
-
+  () => {
+    if (activeContact.value && props.contactId) {
+      const contactInboxes = activeContact.value?.contactInboxes || [];
       // First process the contactable inboxes to get the right structure
-      const processedInboxes = processContactableInboxes(
-        currentContact.contactInboxes || []
-      );
+      const processedInboxes = processContactableInboxes(contactInboxes);
       // Then Merge processedInboxes with the inboxes list
       selectedContact.value = {
-        ...currentContact,
+        ...activeContact.value,
         contactInboxes: mergeInboxDetails(processedInboxes, inboxesList.value),
       };
     }
@@ -215,7 +202,7 @@ const handleClickOutside = () => {
 };
 
 const onModalBackdropClick = () => {
-  if (!viewInModal.value) return;
+  if (!props.isModal) return;
   handleClickOutside();
 };
 
@@ -244,7 +231,7 @@ useKeyboardEvents(keyboardEvents);
     ]"
     class="relative"
     :class="{
-      'z-50': showComposeNewConversation && !viewInModal,
+      'z-40': showComposeNewConversation,
     }"
   >
     <slot
@@ -256,12 +243,12 @@ useKeyboardEvents(keyboardEvents);
       v-if="showComposeNewConversation"
       :class="{
         'fixed z-50 bg-n-alpha-black1 backdrop-blur-[4px] flex items-start pt-[clamp(3rem,15vh,12rem)] justify-center inset-0':
-          viewInModal,
+          isModal,
       }"
       @click.self="onModalBackdropClick"
     >
       <ComposeNewConversationForm
-        :class="[{ 'mt-2': !viewInModal }, composePopoverClass]"
+        :class="[{ 'mt-2': !isModal }, composePopoverClass]"
         :contacts="contacts"
         :contact-id="contactId"
         :is-loading="isSearching"

app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue

@@ -25,7 +25,6 @@ const props = defineProps({
   hasNoInbox: { type: Boolean, default: false },
   isDropdownActive: { type: Boolean, default: false },
   messageSignature: { type: String, default: '' },
-  inboxId: { type: Number, default: null },
 });
 
 const emit = defineEmits([
@@ -151,10 +150,9 @@ useKeyboardEvents(keyboardEvents);
   <div
     class="flex items-center justify-between w-full h-[3.25rem] gap-2 px-4 py-3"
   >
-    <div class="flex gap-2 items-center">
+    <div class="flex items-center gap-2">
       <WhatsAppOptions
         v-if="isWhatsappInbox"
-        :inbox-id="inboxId"
         :message-templates="messageTemplates"
         @send-message="emit('sendWhatsappMessage', $event)"
       />
@@ -172,7 +170,7 @@ useKeyboardEvents(keyboardEvents);
         />
         <EmojiInput
           v-if="isEmojiPickerOpen"
-          class="ltr:left-0 rtl:right-0 top-full mt-1.5"
+          class="left-0 top-full mt-1.5"
           :on-click="onClickInsertEmoji"
         />
       </div>
@@ -208,7 +206,7 @@ useKeyboardEvents(keyboardEvents);
       />
     </div>
 
-    <div class="flex gap-2 items-center">
+    <div class="flex items-center gap-2">
       <Button
         :label="t('COMPOSE_NEW_CONVERSATION.FORM.ACTION_BUTTONS.DISCARD')"
         variant="faded"

app/javascript/dashboard/components-next/NewConversation/components/AttachmentPreviews.vue

@@ -57,7 +57,7 @@ const removeAttachment = id => {
           variant="ghost"
           icon="i-lucide-trash"
           color="slate"
-          class="absolute top-1 ltr:right-1 rtl:left-1 !w-5 !h-5 transition-opacity duration-150 ease-in-out opacity-0 group-hover/image:opacity-100"
+          class="absolute top-1 right-1 !w-5 !h-5 transition-opacity duration-150 ease-in-out opacity-0 group-hover/image:opacity-100"
           @click="removeAttachment(attachment.resource.id)"
         />
       </div>

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -265,7 +265,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
 
 <template>
   <div
-    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl min-w-0"
+    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl"
   >
     <ContactSelector
       :contacts="contacts"
@@ -336,7 +336,6 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
       :is-loading="isCreating"
       :disable-send-button="isCreating"
       :has-selected-inbox="!!targetInbox"
-      :inbox-id="targetInbox?.id"
       :has-no-inbox="showNoInboxAlert"
       :is-dropdown-active="isAnyDropdownActive"
       :message-signature="messageSignature"

app/javascript/dashboard/components-next/NewConversation/components/InboxSelector.vue

@@ -83,7 +83,7 @@ const targetInboxLabel = computed(() => {
       <DropdownMenu
         v-if="contactableInboxesList?.length > 0 && showInboxesDropdown"
         :menu-items="contactableInboxesList"
-        class="ltr:left-0 rtl:right-0 z-[100] top-8 overflow-y-auto max-h-60 w-fit max-w-sm dark:!outline-n-slate-5"
+        class="left-0 z-[100] top-8 overflow-y-auto max-h-60 w-fit max-w-sm dark:!outline-n-slate-5"
         @action="emit('handleInboxAction', $event)"
       />
     </div>

app/javascript/dashboard/components-next/NewConversation/components/WhatsAppOptions.vue

@@ -1,25 +1,23 @@
 <script setup>
 import { computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store';
 
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import WhatsappTemplate from './WhatsappTemplate.vue';
+import WhatsappTemplateParser from './WhatsappTemplateParser.vue';
 
 const props = defineProps({
-  inboxId: {
-    type: Number,
-    required: true,
+  messageTemplates: {
+    type: Array,
+    default: () => [],
   },
 });
 
 const emit = defineEmits(['sendMessage']);
 
 const { t } = useI18n();
-const getFilteredWhatsAppTemplates = useMapGetter(
-  'inboxes/getFilteredWhatsAppTemplates'
-);
+
+// TODO: Remove this when we support all formats
+const formatsToRemove = ['DOCUMENT', 'IMAGE', 'VIDEO'];
 
 const searchQuery = ref('');
 const selectedTemplate = ref(null);
@@ -27,7 +25,19 @@ const selectedTemplate = ref(null);
 const showTemplatesMenu = ref(false);
 
 const whatsAppTemplateMessages = computed(() => {
-  return getFilteredWhatsAppTemplates.value(props.inboxId);
+  // Add null check and ensure it's an array
+  const templates = Array.isArray(props.messageTemplates)
+    ? props.messageTemplates
+    : [];
+
+  // TODO: Remove the last filter when we support all formats
+  return templates
+    .filter(template => template?.status?.toLowerCase() === 'approved')
+    .filter(template => {
+      return template?.components?.every(component => {
+        return !formatsToRemove.includes(component.format);
+      });
+    });
 });
 
 const filteredTemplates = computed(() => {
@@ -74,13 +84,10 @@ const handleSendMessage = template => {
     />
     <div
       v-if="showTemplatesMenu"
-      class="absolute top-full mt-1.5 max-h-96 overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-2 p-4 items-center w-[21.875rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
+      class="absolute top-full mt-1.5 max-h-96 overflow-y-auto left-0 flex flex-col gap-2 p-4 items-center w-[21.875rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
     >
       <div class="relative w-full">
-        <Icon
-          icon="i-lucide-search"
-          class="absolute size-3.5 top-2 ltr:left-3 rtl:right-3"
-        />
+        <span class="absolute i-lucide-search size-3.5 top-2 left-3" />
         <input
           v-model="searchQuery"
           type="search"
@@ -89,13 +96,13 @@ const handleSendMessage = template => {
               'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.SEARCH_PLACEHOLDER'
             )
           "
-          class="w-full h-8 py-2 ltr:pl-10 rtl:pr-10 ltr:pr-2 rtl:pl-2 text-sm reset-base outline-none border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12"
+          class="w-full h-8 py-2 pl-10 pr-2 text-sm reset-base outline-none border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12"
         />
       </div>
       <div
         v-for="template in filteredTemplates"
         :key="template.id"
-        class="flex flex-col gap-2 p-2 w-full rounded-lg cursor-pointer dark:hover:bg-n-alpha-3 hover:bg-n-alpha-1"
+        class="flex flex-col w-full gap-2 p-2 rounded-lg cursor-pointer dark:hover:bg-n-alpha-3 hover:bg-n-alpha-1"
         @click="handleTemplateClick(template)"
       >
         <span class="text-sm text-n-slate-12">{{ template.name }}</span>
@@ -104,12 +111,12 @@ const handleSendMessage = template => {
         </p>
       </div>
       <template v-if="filteredTemplates.length === 0">
-        <p class="pt-2 w-full text-sm text-n-slate-11">
+        <p class="w-full pt-2 text-sm text-n-slate-11">
           {{ t('COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.EMPTY_STATE') }}
         </p>
       </template>
     </div>
-    <WhatsappTemplate
+    <WhatsappTemplateParser
       v-if="selectedTemplate"
       :template="selectedTemplate"
       @send-message="handleSendMessage"

app/javascript/dashboard/components-next/NewConversation/components/WhatsappTemplate.vue

@@ -1,64 +0,0 @@
-<script setup>
-import WhatsAppTemplateParser from 'dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import { useI18n } from 'vue-i18n';
-
-defineProps({
-  template: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const emit = defineEmits(['sendMessage', 'back']);
-
-const { t } = useI18n();
-
-const handleSendMessage = payload => {
-  emit('sendMessage', payload);
-};
-
-const handleBack = () => {
-  emit('back');
-};
-</script>
-
-<template>
-  <div
-    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
-  >
-    <div class="w-full">
-      <WhatsAppTemplateParser
-        :template="template"
-        @send-message="handleSendMessage"
-        @back="handleBack"
-      >
-        <template #actions="{ sendMessage, goBack, disabled }">
-          <div class="flex gap-3 justify-between items-end w-full h-14">
-            <Button
-              :label="
-                t(
-                  'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.BACK'
-                )
-              "
-              color="slate"
-              variant="faded"
-              class="w-full font-medium"
-              @click="goBack"
-            />
-            <Button
-              :label="
-                t(
-                  'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.SEND_MESSAGE'
-                )
-              "
-              class="w-full font-medium"
-              :disabled="disabled"
-              @click="sendMessage"
-            />
-          </div>
-        </template>
-      </WhatsAppTemplateParser>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/NewConversation/components/WhatsappTemplateParser.vue

@@ -106,7 +106,7 @@ onMounted(() => {
 
 <template>
   <div
-    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
+    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto left-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
   >
     <span class="text-sm text-n-slate-12">
       {{
@@ -138,8 +138,7 @@ onMounted(() => {
       class="flex items-center w-full gap-2"
     >
       <span
-        class="block h-8 text-sm min-w-6 text-start truncate text-n-slate-10 leading-8"
-        :title="key"
+        class="flex items-center h-8 text-sm min-w-6 ltr:text-left rtl:text-right text-n-slate-10"
       >
         {{ key }}
       </span>

app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js

@@ -36,11 +36,10 @@ const transformInbox = ({
   email,
   channelType,
   phoneNumber,
-  medium,
   ...rest
 }) => ({
   id,
-  icon: getInboxIconByType(channelType, medium, 'line'),
+  icon: getInboxIconByType(channelType, phoneNumber, 'line'),
   label: generateLabelForContactableInboxesList({
     name,
     email,

app/javascript/dashboard/components-next/avatar/Avatar.vue

@@ -183,10 +183,7 @@ watch(
 </script>
 
 <template>
-  <span
-    class="relative inline-flex group/avatar z-0 flex-shrink-0"
-    :style="containerStyles"
-  >
+  <span class="relative inline-flex group/avatar z-0" :style="containerStyles">
     <!-- Status Badge -->
     <slot name="badge" :size="size">
       <div
@@ -207,7 +204,7 @@ watch(
     <!-- Delete Avatar Button -->
     <div
       v-if="src && allowUpload"
-      class="absolute z-20 flex items-center justify-center invisible w-6 h-6 transition-all duration-300 ease-in-out opacity-0 cursor-pointer outline outline-1 outline-n-container -top-2 ltr:-right-2 rtl:-left-2 rounded-xl bg-n-solid-3 group-hover/avatar:visible group-hover/avatar:opacity-100"
+      class="absolute z-20 flex items-center justify-center invisible w-6 h-6 transition-all duration-300 ease-in-out opacity-0 cursor-pointer outline outline-1 outline-n-container -top-2 -right-2 rounded-xl bg-n-solid-3 group-hover/avatar:visible group-hover/avatar:opacity-100"
       @click="handleDismiss"
     >
       <Icon icon="i-lucide-x" class="text-n-slate-11 size-4" />
@@ -251,7 +248,7 @@ watch(
         <!-- Fallback Icon if no name or image -->
         <Icon
           v-else
-          :title="t('THUMBNAIL.AUTHOR.NOT_AVAILABLE')"
+          v-tooltip.top-start="t('THUMBNAIL.AUTHOR.NOT_AVAILABLE')"
           icon="i-lucide-user"
           :style="iconStyles"
         />

app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.vue

@@ -21,17 +21,9 @@ const onClick = (item, index) => {
 </script>
 
 <template>
-  <nav
-    :aria-label="t('BREADCRUMB.ARIA_LABEL')"
-    class="flex items-center h-8 min-w-0"
-  >
-    <ol class="flex items-center mb-0 min-w-0">
-      <li
-        v-for="(item, index) in items"
-        :key="index"
-        class="flex items-center"
-        :class="{ 'min-w-0 flex-1': index === items.length - 1 }"
-      >
+  <nav :aria-label="t('BREADCRUMB.ARIA_LABEL')" class="flex items-center h-8">
+    <ol class="flex items-center mb-0">
+      <li v-for="(item, index) in items" :key="index" class="flex items-center">
         <Icon
           v-if="index > 0"
           icon="i-lucide-chevron-right"
@@ -48,7 +40,7 @@ const onClick = (item, index) => {
         </button>
 
         <!-- The last breadcrumb item is plain text -->
-        <span v-else class="text-sm truncate text-n-slate-12 min-w-0 block">
+        <span v-else class="text-sm truncate text-n-slate-12 max-w-56">
           {{ item.emoji ? item.emoji : '' }} {{ item.label }}
         </span>
       </li>

app/javascript/dashboard/components-next/captain/SettingsPageLayout.vue

@@ -52,10 +52,10 @@ const handleBreadcrumbClick = item => {
 
 <template>
   <section
-    class="px-6 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
+    class="mt-4 px-10 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
   >
     <div class="max-w-[60rem] mx-auto flex flex-col w-full h-full mb-4">
-      <header class="mb-7 sticky top-0 bg-n-background pt-4 z-20">
+      <header class="mb-7 sticky top-0 z-10 bg-n-background">
         <Breadcrumb :items="breadcrumbItems" @click="handleBreadcrumbClick" />
       </header>
       <main class="flex gap-16 w-full flex-1 pb-16">

app/javascript/dashboard/components-next/captain/assistant/InboxCard.vue

@@ -57,10 +57,9 @@ const menuItems = computed(() => [
   },
 ]);
 
-const icon = computed(() => {
-  const { medium, channel_type: type } = props.inbox;
-  return getInboxIconByType(type, medium, 'outline');
-});
+const icon = computed(() =>
+  getInboxIconByType(props.inbox.channel_type, '', 'outline')
+);
 
 const handleAction = ({ action, value }) => {
   toggleDropdown(false);

app/javascript/dashboard/components-next/captain/assistant/ScenariosCard.vue

@@ -1,7 +1,7 @@
 <script setup>
-import { computed, h, reactive, ref } from 'vue';
+import { computed, h, reactive } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useToggle, useElementSize } from '@vueuse/core';
+import { useToggle } from '@vueuse/core';
 import { useVuelidate } from '@vuelidate/core';
 import { required, minLength } from '@vuelidate/validators';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
@@ -11,7 +11,6 @@ import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import Editor from 'dashboard/components-next/Editor/Editor.vue';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   id: {
@@ -32,7 +31,7 @@ const props = defineProps({
   },
   tools: {
     type: Array,
-    default: () => [],
+    required: true,
   },
   selectable: {
     type: Boolean,
@@ -61,13 +60,7 @@ const state = reactive({
   instruction: '',
 });
 
-const instructionContentRef = ref();
-
 const [isEditing, toggleEditing] = useToggle();
-const [isInstructionExpanded, toggleInstructionExpanded] = useToggle();
-
-const { height: contentHeight } = useElementSize(instructionContentRef);
-const needsOverlay = computed(() => contentHeight.value > 160);
 
 const startEdit = () => {
   Object.assign(state, {
@@ -118,7 +111,7 @@ const LINK_INSTRUCTION_CLASS =
 
 const renderInstruction = instruction => () =>
   h('p', {
-    class: `text-sm text-n-slate-12 py-4 mb-0 prose prose-sm min-w-0 break-words max-w-none ${LINK_INSTRUCTION_CLASS}`,
+    class: `text-sm text-n-slate-12 py-4 mb-0 [&_ol]:list-decimal ${LINK_INSTRUCTION_CLASS}`,
     innerHTML: instruction,
   });
 </script>
@@ -164,38 +157,8 @@ const renderInstruction = instruction => () =>
           />
         </div>
       </div>
-
-      <div
-        class="relative overflow-hidden transition-all duration-300 ease-in-out group/expandable"
-        :class="{ 'cursor-pointer': needsOverlay }"
-        :style="{
-          maxHeight: isInstructionExpanded ? `${contentHeight}px` : '10rem',
-        }"
-        @click="needsOverlay ? toggleInstructionExpanded() : null"
-      >
-        <div ref="instructionContentRef">
-          <component
-            :is="renderInstruction(formatMessage(instruction, false))"
-          />
-        </div>
-
-        <div
-          class="absolute bottom-0 w-full flex items-end justify-center text-xs text-n-slate-11 bg-gradient-to-t h-40 from-n-solid-2 via-n-solid-2 via-10% to-transparent transition-all duration-500 ease-in-out px-2 py-1 rounded pointer-events-none"
-          :class="{
-            'visible opacity-100': !isInstructionExpanded,
-            'invisible opacity-0': isInstructionExpanded || !needsOverlay,
-          }"
-        >
-          <Icon
-            icon="i-lucide-chevron-down"
-            class="text-n-slate-7 mb-4 size-4 group-hover/expandable:text-n-slate-11 transition-colors duration-200"
-          />
-        </div>
-      </div>
-      <span
-        v-if="tools?.length"
-        class="text-sm text-n-slate-11 font-medium mb-1"
-      >
+      <component :is="renderInstruction(formatMessage(instruction, false))" />
+      <span class="text-sm text-n-slate-11 font-medium mb-1">
         {{ t('CAPTAIN.ASSISTANTS.SCENARIOS.ADD.SUGGESTED.TOOLS_USED') }}
         {{ tools?.map(tool => `@${tool}`).join(', ') }}
       </span>

app/javascript/dashboard/components-next/captain/pageComponents/assistant/AssistantForm.vue

@@ -35,7 +35,6 @@ const initialState = {
   productName: '',
   featureFaq: false,
   featureMemory: false,
-  featureCitation: false,
 };
 
 const state = reactive({ ...initialState });
@@ -71,7 +70,6 @@ const prepareAssistantDetails = () => ({
     product_name: state.productName,
     feature_faq: state.featureFaq,
     feature_memory: state.featureMemory,
-    feature_citation: state.featureCitation,
   },
 });
 
@@ -95,7 +93,6 @@ const updateStateFromAssistant = assistant => {
     productName: config.product_name,
     featureFaq: config.feature_faq || false,
     featureMemory: config.feature_memory || false,
-    featureCitation: config.feature_citation || false,
   });
 };
 
@@ -154,13 +151,6 @@ watch(
           {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_MEMORIES') }}
         </span>
       </label>
-
-      <label class="flex items-center gap-2">
-        <input v-model="state.featureCitation" type="checkbox" />
-        <span class="text-sm font-medium text-n-slate-12">
-          {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CITATIONS') }}
-        </span>
-      </label>
     </fieldset>
 
     <div class="flex items-center justify-between w-full gap-3">

app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue

@@ -41,7 +41,6 @@ const initialState = {
   features: {
     conversationFaqs: false,
     memories: false,
-    citations: false,
   },
   temperature: 1,
 };
@@ -88,7 +87,6 @@ const updateStateFromAssistant = assistant => {
   state.features = {
     conversationFaqs: config.feature_faq || false,
     memories: config.feature_memory || false,
-    citations: config.feature_citation || false,
   };
   state.temperature = config.temperature || 1;
 };
@@ -154,7 +152,6 @@ const handleFeaturesUpdate = () => {
       ...props.assistant.config,
       feature_faq: state.features.conversationFaqs,
       feature_memory: state.features.memories,
-      feature_citation: state.features.citations,
     },
   };
 
@@ -303,19 +300,20 @@ watch(
               <input
                 v-model="state.features.conversationFaqs"
                 type="checkbox"
+                class="form-checkbox"
               />
               {{
                 t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CONVERSATION_FAQS')
               }}
             </label>
             <label class="flex items-center gap-2">
-              <input v-model="state.features.memories" type="checkbox" />
+              <input
+                v-model="state.features.memories"
+                type="checkbox"
+                class="form-checkbox"
+              />
               {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_MEMORIES') }}
             </label>
-            <label class="flex items-center gap-2">
-              <input v-model="state.features.citations" type="checkbox" />
-              {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CITATIONS') }}
-            </label>
           </div>
         </div>
 

app/javascript/dashboard/components-next/captain/pageComponents/assistant/settings/AssistantBasicSettingsForm.vue

@@ -26,7 +26,6 @@ const initialState = {
   features: {
     conversationFaqs: false,
     memories: false,
-    citations: false,
   },
 };
 
@@ -58,7 +57,6 @@ const updateStateFromAssistant = assistant => {
   state.features = {
     conversationFaqs: config.feature_faq || false,
     memories: config.feature_memory || false,
-    citations: config.feature_citation || false,
   };
 };
 
@@ -78,7 +76,6 @@ const handleBasicInfoUpdate = async () => {
       product_name: state.productName,
       feature_faq: state.features.conversationFaqs,
       feature_memory: state.features.memories,
-      feature_citation: state.features.citations,
     },
   };
 
@@ -126,17 +123,21 @@ watch(
       </label>
       <div class="flex flex-col gap-2">
         <label class="flex items-center gap-2">
-          <input v-model="state.features.conversationFaqs" type="checkbox" />
+          <input
+            v-model="state.features.conversationFaqs"
+            type="checkbox"
+            class="form-checkbox"
+          />
           {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CONVERSATION_FAQS') }}
         </label>
         <label class="flex items-center gap-2">
-          <input v-model="state.features.memories" type="checkbox" />
+          <input
+            v-model="state.features.memories"
+            type="checkbox"
+            class="form-checkbox"
+          />
           {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_MEMORIES') }}
         </label>
-        <label class="flex items-center gap-2">
-          <input v-model="state.features.citations" type="checkbox" />
-          {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CITATIONS') }}
-        </label>
       </div>
     </div>
 

app/javascript/dashboard/components-next/filter/ConditionRow.vue

@@ -192,7 +192,6 @@ defineExpose({ validate });
         solid
         slate
         icon="i-lucide-trash"
-        class="flex-shrink-0"
         @click.stop="emit('remove')"
       />
     </div>

app/javascript/dashboard/components-next/filter/ContactsFilter.vue

@@ -104,7 +104,7 @@ const outsideClickHandler = [
 <template>
   <div
     v-on-click-outside="outsideClickHandler"
-    class="z-40 max-w-3xl min-w-96 lg:w-[750px] overflow-visible w-full border border-n-weak bg-n-alpha-3 backdrop-blur-[100px] shadow-lg rounded-xl p-6 grid gap-6"
+    class="z-40 max-w-3xl lg:w-[750px] overflow-visible w-full border border-n-weak bg-n-alpha-3 backdrop-blur-[100px] shadow-lg rounded-xl p-6 grid gap-6"
   >
     <h3 class="text-base font-medium leading-6 text-n-slate-12">
       {{ filterModalHeaderTitle }}
@@ -146,10 +146,10 @@ const outsideClickHandler = [
       </template>
     </ul>
     <div class="flex justify-between gap-2">
-      <Button sm ghost blue class="flex-shrink-0" @click="addFilter">
+      <Button sm ghost blue @click="addFilter">
         {{ $t('CONTACTS_LAYOUT.FILTER.BUTTONS.ADD_FILTER') }}
       </Button>
-      <div class="flex gap-2 flex-shrink-0">
+      <div class="flex gap-2">
         <Button sm faded slate @click="resetFilter">
           {{ $t('CONTACTS_LAYOUT.FILTER.BUTTONS.CLEAR_FILTERS') }}
         </Button>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -509,8 +509,10 @@ const menuItems = computed(() => {
     class="bg-n-solid-2 rtl:border-l ltr:border-r border-n-weak flex flex-col text-sm pb-1 fixed top-0 ltr:left-0 rtl:right-0 h-full z-40 transition-transform duration-200 ease-in-out md:static w-[200px] basis-[200px] md:flex-shrink-0 md:ltr:translate-x-0 md:rtl:-translate-x-0"
     :class="[
       {
-        'shadow-lg md:shadow-none': isMobileSidebarOpen,
-        'ltr:-translate-x-full rtl:translate-x-full': !isMobileSidebarOpen,
+        'ltr:translate-x-0 rtl:-translate-x-0 shadow-lg md:shadow-none':
+          isMobileSidebarOpen,
+        'ltr:-translate-x-full rtl:translate-x-full md:translate-x-0':
+          !isMobileSidebarOpen,
       },
     ]"
   >

app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue

@@ -218,8 +218,8 @@ onMounted(async () => {
   left: 0;
 }
 
-#app[dir='rtl'] .sidebar-group-children > .child-item:last-child::after,
-#app[dir='rtl']
+.app-rtl--wrapper .sidebar-group-children > .child-item:last-child::after,
+.app-rtl--wrapper
   .sidebar-group-children
   > *:last-child
   > *:last-child

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue

@@ -86,15 +86,6 @@ const menuItems = computed(() => {
       nativeLink: true,
       target: '_blank',
     },
-    {
-      show: true,
-      showOnCustomBrandedInstance: false,
-      label: t('SIDEBAR_ITEMS.CHANGELOG'),
-      icon: 'i-lucide-scroll-text',
-      link: 'https://www.chatwoot.com/changelog/',
-      nativeLink: true,
-      target: '_blank',
-    },
     {
       show: currentUser.value.type === 'SuperAdmin',
       showOnCustomBrandedInstance: true,
@@ -123,7 +114,7 @@ const allowedMenuItems = computed(() => {
   <DropdownContainer class="relative w-full min-w-0" @close="emit('close')">
     <template #trigger="{ toggle, isOpen }">
       <button
-        class="flex gap-2 items-center p-1 w-full text-left rounded-lg cursor-pointer hover:bg-n-alpha-1"
+        class="flex gap-2 items-center rounded-lg cursor-pointer text-left w-full hover:bg-n-alpha-1 p-1"
         :class="{ 'bg-n-alpha-1': isOpen }"
         @click="toggle"
       >
@@ -136,16 +127,16 @@ const allowedMenuItems = computed(() => {
           rounded-full
         />
         <div class="min-w-0">
-          <div class="text-sm font-medium leading-4 truncate text-n-slate-12">
+          <div class="text-n-slate-12 text-sm leading-4 font-medium truncate">
             {{ currentUser.available_name }}
           </div>
-          <div class="text-xs truncate text-n-slate-11">
+          <div class="text-n-slate-11 text-xs truncate">
             {{ currentUser.email }}
           </div>
         </div>
       </button>
     </template>
-    <DropdownBody class="bottom-12 z-50 mb-2 w-80 ltr:left-0 rtl:right-0">
+    <DropdownBody class="ltr:left-0 rtl:right-0 bottom-12 z-50 w-80 mb-2">
       <SidebarProfileMenuStatus />
       <DropdownSeparator />
       <template v-for="item in allowedMenuItems" :key="item.label">

app/javascript/dashboard/components-next/taginput/TagInput.vue

@@ -230,7 +230,7 @@ const handleBlur = e => emit('blur', e);
         v-if="showDropdownMenu"
         :menu-items="filteredMenuItems"
         :is-searching="isLoading"
-        class="ltr:left-0 rtl:right-0 z-[100] top-8 overflow-y-auto max-h-60 w-[inherit] max-w-md dark:!outline-n-slate-5"
+        class="left-0 z-[100] top-8 overflow-y-auto max-h-60 w-[inherit] max-w-md dark:!outline-n-slate-5"
         @action="handleDropdownAction"
       />
     </div>

app/javascript/dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue

@@ -1,279 +0,0 @@
-<script setup>
-import { ref, computed, onMounted, watch } from 'vue';
-import { useVuelidate } from '@vuelidate/core';
-import { requiredIf } from '@vuelidate/validators';
-import { useI18n } from 'vue-i18n';
-
-import Input from 'dashboard/components-next/input/Input.vue';
-import {
-  buildTemplateParameters,
-  allKeysRequired,
-  replaceTemplateVariables,
-  DEFAULT_LANGUAGE,
-  DEFAULT_CATEGORY,
-  COMPONENT_TYPES,
-  MEDIA_FORMATS,
-  findComponentByType,
-} from 'dashboard/helper/templateHelper';
-
-const props = defineProps({
-  template: {
-    type: Object,
-    default: () => ({}),
-    validator: value => {
-      if (!value || typeof value !== 'object') return false;
-      if (!value.components || !Array.isArray(value.components)) return false;
-      return true;
-    },
-  },
-});
-
-const emit = defineEmits(['sendMessage', 'resetTemplate', 'back']);
-
-const { t } = useI18n();
-
-const processedParams = ref({});
-
-const languageLabel = computed(() => {
-  return `${t('WHATSAPP_TEMPLATES.PARSER.LANGUAGE')}: ${props.template.language || DEFAULT_LANGUAGE}`;
-});
-
-const categoryLabel = computed(() => {
-  return `${t('WHATSAPP_TEMPLATES.PARSER.CATEGORY')}: ${props.template.category || DEFAULT_CATEGORY}`;
-});
-
-const headerComponent = computed(() => {
-  return findComponentByType(props.template, COMPONENT_TYPES.HEADER);
-});
-
-const bodyComponent = computed(() => {
-  return findComponentByType(props.template, COMPONENT_TYPES.BODY);
-});
-
-const bodyText = computed(() => {
-  return bodyComponent.value?.text || '';
-});
-
-const hasMediaHeader = computed(() =>
-  MEDIA_FORMATS.includes(headerComponent.value?.format)
-);
-
-const formatType = computed(() => {
-  const format = headerComponent.value?.format;
-  return format ? format.charAt(0) + format.slice(1).toLowerCase() : '';
-});
-
-const hasVariables = computed(() => {
-  return bodyText.value?.match(/{{([^}]+)}}/g) !== null;
-});
-
-const renderedTemplate = computed(() => {
-  return replaceTemplateVariables(bodyText.value, processedParams.value);
-});
-
-const isFormInvalid = computed(() => {
-  if (!hasVariables.value && !hasMediaHeader.value) return false;
-
-  if (hasMediaHeader.value && !processedParams.value.header?.media_url) {
-    return true;
-  }
-
-  if (hasVariables.value && processedParams.value.body) {
-    const hasEmptyBodyVariable = Object.values(processedParams.value.body).some(
-      value => !value
-    );
-    if (hasEmptyBodyVariable) return true;
-  }
-
-  if (processedParams.value.buttons) {
-    const hasEmptyButtonParameter = processedParams.value.buttons.some(
-      button => !button.parameter
-    );
-    if (hasEmptyButtonParameter) return true;
-  }
-
-  return false;
-});
-
-const v$ = useVuelidate(
-  {
-    processedParams: {
-      requiredIfKeysPresent: requiredIf(hasVariables),
-      allKeysRequired,
-    },
-  },
-  { processedParams }
-);
-
-const initializeTemplateParameters = () => {
-  processedParams.value = buildTemplateParameters(
-    props.template,
-    hasMediaHeader.value
-  );
-};
-
-const updateMediaUrl = value => {
-  processedParams.value.header ??= {};
-  processedParams.value.header.media_url = value;
-};
-
-const sendMessage = () => {
-  v$.value.$touch();
-  if (v$.value.$invalid) return;
-
-  const { name, category, language, namespace } = props.template;
-
-  const payload = {
-    message: renderedTemplate.value,
-    templateParams: {
-      name,
-      category,
-      language,
-      namespace,
-      processed_params: processedParams.value,
-    },
-  };
-  emit('sendMessage', payload);
-};
-
-const resetTemplate = () => {
-  emit('resetTemplate');
-};
-
-const goBack = () => {
-  emit('back');
-};
-
-onMounted(initializeTemplateParameters);
-
-watch(
-  () => props.template,
-  () => {
-    initializeTemplateParameters();
-    v$.value.$reset();
-  },
-  { deep: true }
-);
-
-defineExpose({
-  processedParams,
-  hasVariables,
-  hasMediaHeader,
-  headerComponent,
-  renderedTemplate,
-  v$,
-  updateMediaUrl,
-  sendMessage,
-  resetTemplate,
-  goBack,
-});
-</script>
-
-<template>
-  <div>
-    <div class="flex flex-col gap-4 p-4 mb-4 rounded-lg bg-n-alpha-black2">
-      <div class="flex justify-between items-center">
-        <h3 class="text-sm font-medium text-n-slate-12">
-          {{ template.name }}
-        </h3>
-        <span class="text-xs text-n-slate-11">
-          {{ languageLabel }}
-        </span>
-      </div>
-
-      <div class="flex flex-col gap-2">
-        <div class="rounded-md">
-          <div class="text-sm whitespace-pre-wrap text-n-slate-12">
-            {{ renderedTemplate }}
-          </div>
-        </div>
-      </div>
-
-      <div class="text-xs text-n-slate-11">
-        {{ categoryLabel }}
-      </div>
-    </div>
-
-    <div v-if="hasVariables || hasMediaHeader">
-      <div v-if="hasMediaHeader" class="mb-4">
-        <p class="mb-2.5 text-sm font-semibold">
-          {{
-            $t('WHATSAPP_TEMPLATES.PARSER.MEDIA_HEADER_LABEL', {
-              type: formatType,
-            }) || `${formatType} Header`
-          }}
-        </p>
-        <div class="flex items-center mb-2.5">
-          <Input
-            :model-value="processedParams.header?.media_url || ''"
-            type="url"
-            class="flex-1"
-            :placeholder="
-              t('WHATSAPP_TEMPLATES.PARSER.MEDIA_URL_LABEL', {
-                type: formatType,
-              })
-            "
-            @update:model-value="updateMediaUrl"
-          />
-        </div>
-      </div>
-
-      <!-- Body Variables Section -->
-      <div v-if="processedParams.body">
-        <p class="mb-2.5 text-sm font-semibold">
-          {{ $t('WHATSAPP_TEMPLATES.PARSER.VARIABLES_LABEL') }}
-        </p>
-        <div
-          v-for="(variable, key) in processedParams.body"
-          :key="`body-${key}`"
-          class="flex items-center mb-2.5"
-        >
-          <Input
-            v-model="processedParams.body[key]"
-            type="text"
-            class="flex-1"
-            :placeholder="
-              t('WHATSAPP_TEMPLATES.PARSER.VARIABLE_PLACEHOLDER', {
-                variable: key,
-              })
-            "
-          />
-        </div>
-      </div>
-
-      <!-- Button Variables Section -->
-      <div v-if="processedParams.buttons">
-        <p class="mb-2.5 text-sm font-semibold">
-          {{ t('WHATSAPP_TEMPLATES.PARSER.BUTTON_PARAMETERS') }}
-        </p>
-        <div
-          v-for="(button, index) in processedParams.buttons"
-          :key="`button-${index}`"
-          class="flex items-center mb-2.5"
-        >
-          <Input
-            v-model="processedParams.buttons[index].parameter"
-            type="text"
-            class="flex-1"
-            :placeholder="t('WHATSAPP_TEMPLATES.PARSER.BUTTON_PARAMETER')"
-          />
-        </div>
-      </div>
-      <p
-        v-if="v$.$dirty && v$.$invalid"
-        class="p-2.5 text-center rounded-md bg-n-ruby-9/20 text-n-ruby-9"
-      >
-        {{ $t('WHATSAPP_TEMPLATES.PARSER.FORM_ERROR_MESSAGE') }}
-      </p>
-    </div>
-
-    <slot
-      name="actions"
-      :send-message="sendMessage"
-      :reset-template="resetTemplate"
-      :go-back="goBack"
-      :is-valid="!v$.$invalid"
-      :disabled="isFormInvalid"
-    />
-  </div>
-</template>

app/javascript/dashboard/components/index.js

@@ -1,5 +1,6 @@
 // [NOTE][DEPRECATED] This method is to be deprecated, please do not add new components to this file.
 /* eslint no-plusplus: 0 */
+import AvatarUploader from './widgets/forms/AvatarUploader.vue';
 import Code from './Code.vue';
 import ColorPicker from './widgets/ColorPicker.vue';
 import ConfirmDeleteModal from './widgets/modal/ConfirmDeleteModal.vue';
@@ -17,9 +18,11 @@ import Modal from './Modal.vue';
 import Spinner from 'shared/components/Spinner.vue';
 import Tabs from './ui/Tabs/Tabs.vue';
 import TabsItem from './ui/Tabs/TabsItem.vue';
+import Thumbnail from './widgets/Thumbnail.vue';
 import DatePicker from './ui/DatePicker/DatePicker.vue';
 
 const WootUIKit = {
+  AvatarUploader,
   Code,
   ColorPicker,
   ConfirmDeleteModal,
@@ -37,6 +40,7 @@ const WootUIKit = {
   Spinner,
   Tabs,
   TabsItem,
+  Thumbnail,
   DatePicker,
   install(Vue) {
     const keys = Object.keys(this);

app/javascript/dashboard/components/widgets/Avatar.vue

@@ -0,0 +1,55 @@
+<script>
+export default {
+  name: 'Avatar',
+  props: {
+    username: {
+      type: String,
+      default: '',
+    },
+    size: {
+      type: Number,
+      default: 40,
+    },
+  },
+  computed: {
+    style() {
+      return {
+        fontSize: `${Math.floor(this.size / 2.5)}px`,
+      };
+    },
+    userInitial() {
+      const parts = this.username.split(/[ -]/);
+      let initials = parts.reduce((acc, curr) => acc + curr.charAt(0), '');
+
+      if (initials.length > 2 && initials.search(/[A-Z]/) !== -1) {
+        initials = initials.replace(/[a-z]+/g, '');
+      }
+      initials = initials.substring(0, 2).toUpperCase();
+
+      return initials;
+    },
+  },
+};
+</script>
+
+<template>
+  <div class="avatar-container" :style="style" aria-hidden="true">
+    <slot>{{ userInitial }}</slot>
+  </div>
+</template>
+
+<style scoped>
+@tailwind components;
+@layer components {
+  .avatar-color {
+    background-image: linear-gradient(to top, #c2e1ff 0%, #d6ebff 100%);
+  }
+
+  .dark-avatar-color {
+    background-image: linear-gradient(to top, #135899 0%, #135899 100%);
+  }
+}
+.avatar-container {
+  @apply flex leading-[100%] font-medium items-center justify-center text-center cursor-default avatar-color dark:dark-avatar-color text-n-blue-text;
+}
+</style>

app/javascript/dashboard/components/widgets/Thumbnail.spec.js

@@ -0,0 +1,48 @@
+import { mount } from '@vue/test-utils';
+import Avatar from './Avatar.vue';
+import Thumbnail from './Thumbnail.vue';
+
+describe('Thumbnail.vue', () => {
+  it('should render the agent thumbnail if valid image is passed', () => {
+    const wrapper = mount(Thumbnail, {
+      propsData: {
+        src: 'https://some_valid_url.com',
+      },
+      data() {
+        return {
+          hasImageLoaded: true,
+          imgError: false,
+        };
+      },
+    });
+    expect(wrapper.find('.user-thumbnail').exists()).toBe(true);
+    const avatarComponent = wrapper.findComponent(Avatar);
+    expect(avatarComponent.isVisible()).toBe(false);
+  });
+
+  it('should render the avatar component if invalid image is passed', () => {
+    const wrapper = mount(Thumbnail, {
+      propsData: {
+        src: 'https://some_invalid_url.com',
+      },
+      data() {
+        return {
+          hasImageLoaded: true,
+          imgError: true,
+        };
+      },
+    });
+    expect(wrapper.find('#image').exists()).toBe(false);
+    const avatarComponent = wrapper.findComponent(Avatar);
+    expect(avatarComponent.isVisible()).toBe(true);
+  });
+
+  it('should the initial of the name if no image is passed', () => {
+    const wrapper = mount(Avatar, {
+      propsData: {
+        username: 'Angie Rojas',
+      },
+    });
+    expect(wrapper.find('div').text()).toBe('AR');
+  });
+});

app/javascript/dashboard/components/widgets/Thumbnail.vue

@@ -0,0 +1,224 @@
+<script>
+/**
+ * Thumbnail Component
+ * Src - source for round image
+ * Size - Size of the thumbnail
+ * Badge - Chat source indication { fb / telegram }
+ * Username - Username for avatar
+ */
+import Avatar from './Avatar.vue';
+import { removeEmoji } from 'shared/helpers/emoji';
+
+export default {
+  components: {
+    Avatar,
+  },
+  props: {
+    src: {
+      type: String,
+      default: '',
+    },
+    size: {
+      type: String,
+      default: '40px',
+    },
+    badge: {
+      type: String,
+      default: '',
+    },
+    username: {
+      type: String,
+      default: '',
+    },
+    status: {
+      type: String,
+      default: '',
+    },
+    hasBorder: {
+      type: Boolean,
+      default: false,
+    },
+    shouldShowStatusAlways: {
+      type: Boolean,
+      default: false,
+    },
+    title: {
+      type: String,
+      default: '',
+    },
+    variant: {
+      type: String,
+      default: 'circle',
+    },
+  },
+  data() {
+    return {
+      hasImageLoaded: false,
+      imgError: false,
+    };
+  },
+  computed: {
+    userNameWithoutEmoji() {
+      return removeEmoji(this.username);
+    },
+    showStatusIndicator() {
+      if (this.shouldShowStatusAlways) return true;
+      return this.status === 'online' || this.status === 'busy';
+    },
+    avatarSize() {
+      return Number(this.size.replace(/\D+/g, ''));
+    },
+    badgeSrc() {
+      return {
+        instagram_direct_message: 'instagram-dm',
+        facebook: 'messenger',
+        'twitter-tweet': 'twitter-tweet',
+        'twitter-dm': 'twitter-dm',
+        whatsapp: 'whatsapp',
+        sms: 'sms',
+        'Channel::Line': 'line',
+        'Channel::Telegram': 'telegram',
+        'Channel::WebWidget': '',
+      }[this.badge];
+    },
+    badgeStyle() {
+      const size = Math.floor(this.avatarSize / 3);
+      const badgeSize = `${size + 2}px`;
+      const borderRadius = `${size / 2}px`;
+      return { width: badgeSize, height: badgeSize, borderRadius };
+    },
+    statusStyle() {
+      const statusSize = `${this.avatarSize / 4}px`;
+      return { width: statusSize, height: statusSize };
+    },
+    thumbnailClass() {
+      const className = this.hasBorder
+        ? 'border border-solid border-white dark:border-n-weak'
+        : '';
+      const variant =
+        this.variant === 'circle' ? 'thumbnail-rounded' : 'thumbnail-square';
+      return `user-thumbnail ${className} ${variant}`;
+    },
+    thumbnailBoxClass() {
+      const boxClass = this.variant === 'circle' ? 'is-rounded' : '';
+      return `user-thumbnail-box ${boxClass}`;
+    },
+    shouldShowImage() {
+      if (!this.src) {
+        return false;
+      }
+      if (this.hasImageLoaded) {
+        return !this.imgError;
+      }
+      return false;
+    },
+  },
+  watch: {
+    src(value, oldValue) {
+      if (value !== oldValue && this.imgError) {
+        this.imgError = false;
+      }
+    },
+  },
+  methods: {
+    onImgError() {
+      this.imgError = true;
+    },
+    onImgLoad() {
+      this.hasImageLoaded = true;
+    },
+  },
+};
+</script>
+
+<template>
+  <div
+    :class="thumbnailBoxClass"
+    :style="{ height: size, width: size }"
+    :title="title"
+  >
+    <!-- Using v-show instead of v-if to avoid flickering as v-if removes dom elements.  -->
+    <slot>
+      <img
+        v-show="shouldShowImage"
+        :src="src"
+        draggable="false"
+        :class="thumbnailClass"
+        @load="onImgLoad"
+        @error="onImgError"
+      />
+      <Avatar
+        v-show="!shouldShowImage"
+        :username="userNameWithoutEmoji"
+        :class="thumbnailClass"
+        :size="avatarSize"
+      />
+    </slot>
+    <img
+      v-if="badgeSrc"
+      class="source-badge z-20"
+      :style="badgeStyle"
+      :src="`/integrations/channels/badges/${badgeSrc}.png`"
+      alt="Badge"
+    />
+    <div
+      v-if="showStatusIndicator"
+      class="z-20"
+      :class="`source-badge user-online-status user-online-status--${status}`"
+      :style="statusStyle"
+    />
+  </div>
+</template>
+
+<style lang="scss" scoped>
+.user-thumbnail-box {
+  flex: 0 0 auto;
+  max-width: 100%;
+  position: relative;
+
+  &.is-rounded {
+    border-radius: 50%;
+  }
+
+  .user-thumbnail {
+    border-radius: 50%;
+    &.thumbnail-square {
+      border-radius: 0.5625rem;
+    }
+    height: 100%;
+    width: 100%;
+    box-sizing: border-box;
+    object-fit: cover;
+    vertical-align: initial;
+  }
+
+  .source-badge {
+    border-radius: 0.1875rem;
+    bottom: -0.125rem;
+    box-shadow: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
+    position: absolute;
+    right: 0;
+    @apply bg-n-background p-0.5 size-3;
+  }
+
+  .user-online-status {
+    @apply bottom-0.5 rounded-full;
+
+    &:after {
+      content: ' ';
+    }
+  }
+
+  .user-online-status--online {
+    @apply bg-n-teal-10;
+  }
+
+  .user-online-status--busy {
+    @apply bg-n-amber-10;
+  }
+
+  .user-online-status--offline {
+    @apply bg-n-slate-10;
+  }
+}
+</style>

app/javascript/dashboard/components/widgets/ThumbnailGroup.vue

@@ -1,69 +1,78 @@
-<script setup>
-import { computed } from 'vue';
-import Avatar from 'next/avatar/Avatar.vue';
+<script>
+import Thumbnail from './Thumbnail.vue';
 
-const props = defineProps({
-  usersList: {
-    type: Array,
-    default: () => [],
+export default {
+  components: {
+    Thumbnail,
   },
-  size: {
-    type: Number,
-    default: 24,
-  },
-  showMoreThumbnailsCount: {
-    type: Boolean,
-    default: false,
-  },
-  moreThumbnailsText: {
-    type: String,
-    default: '',
-  },
-  gap: {
-    type: String,
-    default: 'normal',
-    validator(value) {
-      // The value must match one of these strings
-      return ['normal', 'tight'].includes(value);
+  props: {
+    usersList: {
+      type: Array,
+      default: () => [],
+    },
+    size: {
+      type: String,
+      default: '24px',
+    },
+    showMoreThumbnailsCount: {
+      type: Boolean,
+      default: false,
+    },
+    moreThumbnailsText: {
+      type: String,
+      default: '',
+    },
+    gap: {
+      type: String,
+      default: 'normal',
+      validator(value) {
+        // The value must match one of these strings
+        return ['normal', '', 'tight'].includes(value);
+      },
     },
   },
-});
-
-const gapClass = computed(() => {
-  if (props.gap === 'tight') {
-    return 'ltr:[&:not(:first-child)]:-ml-2 rtl:[&:not(:first-child)]:-mr-2';
-  }
-  return 'ltr:[&:not(:first-child)]:-ml-1 rtl:[&:not(:first-child)]:-mr-1';
-});
-
-const moreThumbnailsClass = computed(() => {
-  if (props.gap === 'tight') {
-    return 'ltr:-ml-2 rtl:-mr-2';
-  }
-  return 'ltr:-ml-1 rtl:-mr-1';
-});
+};
 </script>
 
 <template>
-  <div class="flex">
-    <Avatar
+  <div class="overlapping-thumbnails">
+    <Thumbnail
       v-for="user in usersList"
       :key="user.id"
       v-tooltip="user.name"
       :title="user.name"
       :src="user.thumbnail"
-      :name="user.name"
+      :username="user.name"
+      has-border
       :size="size"
-      class="[&>span]:outline [&>span]:outline-1 [&>span]:outline-n-background [&>span]:shadow"
-      :class="gapClass"
-      rounded-full
+      :class="`overlapping-thumbnail gap-${gap}`"
     />
-    <span
-      v-if="showMoreThumbnailsCount"
-      class="text-n-slate-11 bg-n-slate-4 outline outline-1 outline-n-background text-xs font-medium rounded-full px-2 inline-flex items-center shadow relative"
-      :class="moreThumbnailsClass"
-    >
+    <span v-if="showMoreThumbnailsCount" class="thumbnail-more-text">
       {{ moreThumbnailsText }}
     </span>
   </div>
 </template>
+
+<style lang="scss" scoped>
+.overlapping-thumbnails {
+  display: flex;
+}
+
+.overlapping-thumbnail {
+  position: relative;
+  box-shadow: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
+
+  &:not(:first-child) {
+    margin-left: -0.25rem;
+  }
+
+  .gap-tight {
+    margin-left: -0.5rem;
+  }
+}
+
+.thumbnail-more-text {
+  box-shadow: 0 1px 2px 0 rgba(0, 0, 0, 0.05);
+  @apply text-n-slate-11 bg-n-slate-4 border border-n-weak text-xs font-medium rounded-full px-2 ltr:-ml-2 rtl:-mr-2 inline-flex items-center relative;
+}
+</style>

app/javascript/dashboard/components/widgets/UserAvatarWithName.vue

@@ -1,5 +1,5 @@
 <script setup>
-import Avatar from 'next/avatar/Avatar.vue';
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 
 defineProps({
   user: {
@@ -7,8 +7,8 @@ defineProps({
     default: () => ({}),
   },
   size: {
-    type: Number,
-    default: 20,
+    type: String,
+    default: '20px',
   },
   textClass: {
     type: String,
@@ -19,13 +19,11 @@ defineProps({
 
 <template>
   <div class="flex items-center gap-1.5 text-left">
-    <Avatar
+    <Thumbnail
       :src="user.thumbnail"
       :size="size"
-      :name="user.name"
+      :username="user.name"
       :status="user.availability_status"
-      hide-offline-status
-      rounded-full
     />
     <span class="my-0 truncate text-capitalize" :class="textClass">
       {{ user.name }}

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -6,7 +6,7 @@ import { useElementSize } from '@vueuse/core';
 import BackButton from '../BackButton.vue';
 import InboxName from '../InboxName.vue';
 import MoreActions from './MoreActions.vue';
-import Avatar from 'next/avatar/Avatar.vue';
+import Thumbnail from '../Thumbnail.vue';
 import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
@@ -105,13 +105,12 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
         :back-url="backButtonUrl"
         class="ltr:mr-2 rtl:ml-2"
       />
-      <Avatar
-        :name="currentContact.name"
+      <Thumbnail
         :src="currentContact.thumbnail"
-        :size="32"
+        :username="currentContact.name"
         :status="currentContact.availability_status"
-        hide-offline-status
-        rounded-full
+        size="32px"
+        class="flex-shrink-0"
       />
       <div
         class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2"

app/javascript/dashboard/components/widgets/conversation/WhatsappTemplates/TemplateParser.vue

@@ -1,4 +1,4 @@
-<script setup>
+<script>
 /**
  * This component handles parsing and sending WhatsApp message templates.
  * It works as follows:
@@ -8,51 +8,158 @@
  * 4. Replaces placeholders with user-provided values.
  * 5. Emits events to send the processed message or reset the template.
  */
-import WhatsAppTemplateParser from 'dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue';
+import { ref, computed, onMounted } from 'vue';
+import { useVuelidate } from '@vuelidate/core';
+import { requiredIf } from '@vuelidate/validators';
+
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
-defineProps({
-  template: {
-    type: Object,
-    default: () => ({}),
+export default {
+  components: {
+    NextButton,
   },
-});
+  props: {
+    template: {
+      type: Object,
+      default: () => ({}),
+    },
+  },
+  emits: ['sendMessage', 'resetTemplate'],
+  setup(props, { emit }) {
+    const processVariable = str => {
+      return str.replace(/{{|}}/g, '');
+    };
 
-const emit = defineEmits(['sendMessage', 'resetTemplate']);
+    const allKeysRequired = value => {
+      const keys = Object.keys(value);
+      return keys.every(key => value[key]);
+    };
 
-const handleSendMessage = payload => {
-  emit('sendMessage', payload);
-};
+    const processedParams = ref({});
 
-const handleResetTemplate = () => {
-  emit('resetTemplate');
+    const templateString = computed(() => {
+      return props.template.components.find(
+        component => component.type === 'BODY'
+      ).text;
+    });
+
+    const variables = computed(() => {
+      return templateString.value.match(/{{([^}]+)}}/g);
+    });
+
+    const processedString = computed(() => {
+      return templateString.value.replace(/{{([^}]+)}}/g, (match, variable) => {
+        const variableKey = processVariable(variable);
+        return processedParams.value[variableKey] || `{{${variable}}}`;
+      });
+    });
+
+    const v$ = useVuelidate(
+      {
+        processedParams: {
+          requiredIfKeysPresent: requiredIf(variables),
+          allKeysRequired,
+        },
+      },
+      { processedParams }
+    );
+
+    const generateVariables = () => {
+      const matchedVariables = templateString.value.match(/{{([^}]+)}}/g);
+      if (!matchedVariables) return;
+
+      const finalVars = matchedVariables.map(i => processVariable(i));
+      processedParams.value = finalVars.reduce((acc, variable) => {
+        acc[variable] = '';
+        return acc;
+      }, {});
+    };
+
+    const resetTemplate = () => {
+      emit('resetTemplate');
+    };
+
+    const sendMessage = () => {
+      v$.value.$touch();
+      if (v$.value.$invalid) return;
+
+      const payload = {
+        message: processedString.value,
+        templateParams: {
+          name: props.template.name,
+          category: props.template.category,
+          language: props.template.language,
+          namespace: props.template.namespace,
+          processed_params: processedParams.value,
+        },
+      };
+      emit('sendMessage', payload);
+    };
+
+    onMounted(generateVariables);
+
+    return {
+      processedParams,
+      variables,
+      templateString,
+      processedString,
+      v$,
+      resetTemplate,
+      sendMessage,
+    };
+  },
 };
 </script>
 
 <template>
   <div class="w-full">
-    <WhatsAppTemplateParser
-      :template="template"
-      @send-message="handleSendMessage"
-      @reset-template="handleResetTemplate"
-    >
-      <template #actions="{ sendMessage, resetTemplate, disabled }">
-        <footer class="flex gap-2 justify-end">
-          <NextButton
-            faded
-            slate
-            type="reset"
-            :label="$t('WHATSAPP_TEMPLATES.PARSER.GO_BACK_LABEL')"
-            @click="resetTemplate"
-          />
-          <NextButton
-            type="button"
-            :label="$t('WHATSAPP_TEMPLATES.PARSER.SEND_MESSAGE_LABEL')"
-            :disabled="disabled"
-            @click="sendMessage"
-          />
-        </footer>
-      </template>
-    </WhatsAppTemplateParser>
+    <textarea
+      v-model="processedString"
+      rows="4"
+      readonly
+      class="template-input"
+    />
+    <div v-if="variables" class="p-2.5">
+      <p class="text-sm font-semibold mb-2.5">
+        {{ $t('WHATSAPP_TEMPLATES.PARSER.VARIABLES_LABEL') }}
+      </p>
+      <div
+        v-for="(variable, key) in processedParams"
+        :key="key"
+        class="items-center flex mb-2.5"
+      >
+        <span
+          class="bg-n-alpha-black2 text-n-slate-12 inline-block rounded-md text-xs py-2.5 px-6"
+        >
+          {{ key }}
+        </span>
+        <woot-input
+          v-model="processedParams[key]"
+          type="text"
+          class="flex-1 text-sm ml-2.5"
+          :styles="{ marginBottom: 0 }"
+        />
+      </div>
+      <p
+        v-if="v$.$dirty && v$.$invalid"
+        class="bg-n-ruby-9/20 rounded-md text-n-ruby-9 p-2.5 text-center"
+      >
+        {{ $t('WHATSAPP_TEMPLATES.PARSER.FORM_ERROR_MESSAGE') }}
+      </p>
+    </div>
+    <footer class="flex justify-end gap-2">
+      <NextButton
+        faded
+        slate
+        type="reset"
+        :label="$t('WHATSAPP_TEMPLATES.PARSER.GO_BACK_LABEL')"
+        @click="resetTemplate"
+      />
+      <NextButton
+        type="button"
+        :label="$t('WHATSAPP_TEMPLATES.PARSER.SEND_MESSAGE_LABEL')"
+        @click="sendMessage"
+      />
+    </footer>
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/WhatsappTemplates/TemplatesPicker.vue

@@ -1,71 +1,60 @@
-<script setup>
-import { ref, computed, toRef } from 'vue';
+<script>
 import { useAlert } from 'dashboard/composables';
-import { useFunctionGetter, useStore } from 'dashboard/composables/store';
-import {
-  COMPONENT_TYPES,
-  MEDIA_FORMATS,
-  findComponentByType,
-} from 'dashboard/helper/templateHelper';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
-import { useI18n } from 'vue-i18n';
+// TODO: Remove this when we support all formats
+const formatsToRemove = ['DOCUMENT', 'IMAGE', 'VIDEO'];
 
-const props = defineProps({
-  inboxId: {
-    type: Number,
-    default: undefined,
+export default {
+  components: {
+    Icon,
+  },
+  props: {
+    inboxId: {
+      type: Number,
+      default: undefined,
+    },
+  },
+  emits: ['onSelect'],
+  data() {
+    return {
+      query: '',
+      isRefreshing: false,
+    };
+  },
+  computed: {
+    whatsAppTemplateMessages() {
+      // TODO: Remove the last filter when we support all formats
+      return this.$store.getters['inboxes/getWhatsAppTemplates'](this.inboxId)
+        .filter(template => template.status.toLowerCase() === 'approved')
+        .filter(template => {
+          return template.components.every(component => {
+            return !formatsToRemove.includes(component.format);
+          });
+        });
+    },
+    filteredTemplateMessages() {
+      return this.whatsAppTemplateMessages.filter(template =>
+        template.name.toLowerCase().includes(this.query.toLowerCase())
+      );
+    },
+  },
+  methods: {
+    getTemplatebody(template) {
+      return template.components.find(component => component.type === 'BODY')
+        .text;
+    },
+    async refreshTemplates() {
+      this.isRefreshing = true;
+      try {
+        await this.$store.dispatch('inboxes/syncTemplates', this.inboxId);
+        useAlert(this.$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_SUCCESS'));
+      } catch (error) {
+        useAlert(this.$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_ERROR'));
+      } finally {
+        this.isRefreshing = false;
+      }
+    },
   },
-});
-
-const emit = defineEmits(['onSelect']);
-
-const { t } = useI18n();
-const store = useStore();
-const query = ref('');
-const isRefreshing = ref(false);
-
-const whatsAppTemplateMessages = useFunctionGetter(
-  'inboxes/getFilteredWhatsAppTemplates',
-  toRef(props, 'inboxId')
-);
-
-const filteredTemplateMessages = computed(() =>
-  whatsAppTemplateMessages.value.filter(template =>
-    template.name.toLowerCase().includes(query.value.toLowerCase())
-  )
-);
-
-const getTemplateBody = template => {
-  return findComponentByType(template, COMPONENT_TYPES.BODY)?.text || '';
-};
-
-const getTemplateHeader = template => {
-  return findComponentByType(template, COMPONENT_TYPES.HEADER);
-};
-
-const getTemplateFooter = template => {
-  return findComponentByType(template, COMPONENT_TYPES.FOOTER);
-};
-
-const getTemplateButtons = template => {
-  return findComponentByType(template, COMPONENT_TYPES.BUTTONS);
-};
-
-const hasMediaContent = template => {
-  const header = getTemplateHeader(template);
-  return header && MEDIA_FORMATS.includes(header.format);
-};
-
-const refreshTemplates = async () => {
-  isRefreshing.value = true;
-  try {
-    await store.dispatch('inboxes/syncTemplates', props.inboxId);
-    useAlert(t('WHATSAPP_TEMPLATES.PICKER.REFRESH_SUCCESS'));
-  } catch (error) {
-    useAlert(t('WHATSAPP_TEMPLATES.PICKER.REFRESH_ERROR'));
-  } finally {
-    isRefreshing.value = false;
-  }
 };
 </script>
 
@@ -79,14 +68,14 @@ const refreshTemplates = async () => {
         <input
           v-model="query"
           type="search"
-          :placeholder="t('WHATSAPP_TEMPLATES.PICKER.SEARCH_PLACEHOLDER')"
+          :placeholder="$t('WHATSAPP_TEMPLATES.PICKER.SEARCH_PLACEHOLDER')"
           class="reset-base w-full h-9 bg-transparent text-n-slate-12 !text-sm !outline-0"
         />
       </div>
       <button
         :disabled="isRefreshing"
         class="flex justify-center items-center w-9 h-9 rounded-lg bg-n-alpha-black2 outline outline-1 outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6 hover:bg-n-alpha-2 dark:hover:bg-n-solid-2 disabled:opacity-50 disabled:cursor-not-allowed"
-        :title="t('WHATSAPP_TEMPLATES.PICKER.REFRESH_BUTTON')"
+        :title="$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_BUTTON')"
         @click="refreshTemplates"
       >
         <Icon
@@ -102,7 +91,7 @@ const refreshTemplates = async () => {
       <div v-for="(template, i) in filteredTemplateMessages" :key="template.id">
         <button
           class="block p-2.5 w-full text-left rounded-lg cursor-pointer hover:bg-n-alpha-2 dark:hover:bg-n-solid-2"
-          @click="emit('onSelect', template)"
+          @click="$emit('onSelect', template)"
         >
           <div>
             <div class="flex justify-between items-center mb-2.5">
@@ -112,73 +101,21 @@ const refreshTemplates = async () => {
               <span
                 class="inline-block px-2 py-1 text-xs leading-none rounded-lg cursor-default bg-n-slate-3 text-n-slate-12"
               >
-                {{ t('WHATSAPP_TEMPLATES.PICKER.LABELS.LANGUAGE') }}:
+                {{ $t('WHATSAPP_TEMPLATES.PICKER.LABELS.LANGUAGE') }} :
                 {{ template.language }}
               </span>
             </div>
-            <!-- Header -->
-            <div v-if="getTemplateHeader(template)" class="mb-3">
-              <p class="text-xs font-medium text-n-slate-11">
-                {{ t('WHATSAPP_TEMPLATES.PICKER.HEADER') || 'HEADER' }}
-              </p>
-              <div
-                v-if="getTemplateHeader(template).format === 'TEXT'"
-                class="text-sm label-body"
-              >
-                {{ getTemplateHeader(template).text }}
-              </div>
-              <div
-                v-else-if="hasMediaContent(template)"
-                class="text-sm italic text-n-slate-11"
-              >
-                {{
-                  t('WHATSAPP_TEMPLATES.PICKER.MEDIA_CONTENT', {
-                    format: getTemplateHeader(template).format,
-                  }) ||
-                  `${getTemplateHeader(template).format} ${t('WHATSAPP_TEMPLATES.PICKER.MEDIA_CONTENT_FALLBACK')}`
-                }}
-              </div>
-            </div>
-
-            <!-- Body -->
             <div>
-              <p class="text-xs font-medium text-n-slate-11">
-                {{ t('WHATSAPP_TEMPLATES.PICKER.BODY') || 'BODY' }}
+              <p class="font-medium">
+                {{ $t('WHATSAPP_TEMPLATES.PICKER.LABELS.TEMPLATE_BODY') }}
               </p>
-              <p class="text-sm label-body">{{ getTemplateBody(template) }}</p>
+              <p class="label-body">{{ getTemplatebody(template) }}</p>
             </div>
-
-            <!-- Footer -->
-            <div v-if="getTemplateFooter(template)" class="mt-3">
-              <p class="text-xs font-medium text-n-slate-11">
-                {{ t('WHATSAPP_TEMPLATES.PICKER.FOOTER') || 'FOOTER' }}
+            <div class="mt-5">
+              <p class="font-medium">
+                {{ $t('WHATSAPP_TEMPLATES.PICKER.LABELS.CATEGORY') }}
               </p>
-              <p class="text-sm label-body">
-                {{ getTemplateFooter(template).text }}
-              </p>
-            </div>
-
-            <!-- Buttons -->
-            <div v-if="getTemplateButtons(template)" class="mt-3">
-              <p class="text-xs font-medium text-n-slate-11">
-                {{ t('WHATSAPP_TEMPLATES.PICKER.BUTTONS') || 'BUTTONS' }}
-              </p>
-              <div class="flex flex-wrap gap-1 mt-1">
-                <span
-                  v-for="button in getTemplateButtons(template).buttons"
-                  :key="button.text"
-                  class="px-2 py-1 text-xs rounded bg-n-slate-3 text-n-slate-12"
-                >
-                  {{ button.text }}
-                </span>
-              </div>
-            </div>
-
-            <div class="mt-3">
-              <p class="text-xs font-medium text-n-slate-11">
-                {{ t('WHATSAPP_TEMPLATES.PICKER.CATEGORY') || 'CATEGORY' }}
-              </p>
-              <p class="text-sm">{{ template.category }}</p>
+              <p>{{ template.category }}</p>
             </div>
           </div>
         </button>
@@ -191,13 +128,13 @@ const refreshTemplates = async () => {
       <div v-if="!filteredTemplateMessages.length" class="py-8 text-center">
         <div v-if="query && whatsAppTemplateMessages.length">
           <p>
-            {{ t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_FOUND') }}
+            {{ $t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_FOUND') }}
             <strong>{{ query }}</strong>
           </p>
         </div>
         <div v-else-if="!whatsAppTemplateMessages.length" class="space-y-4">
           <p class="text-n-slate-11">
-            {{ t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_AVAILABLE') }}
+            {{ $t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_AVAILABLE') }}
           </p>
         </div>
       </div>

app/javascript/dashboard/components/widgets/conversation/components/GalleryView.vue

@@ -10,7 +10,7 @@ import { messageTimestamp } from 'shared/helpers/timeHelper';
 import { downloadFile } from '@chatwoot/utils';
 
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import Avatar from 'next/avatar/Avatar.vue';
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 
 const props = defineProps({
@@ -186,12 +186,10 @@ onMounted(() => {
             v-if="senderDetails"
             class="flex items-center min-w-[15rem] shrink-0"
           >
-            <Avatar
+            <Thumbnail
               v-if="senderDetails.avatar"
-              :name="senderDetails.name"
+              :username="senderDetails.name"
               :src="senderDetails.avatar"
-              :size="40"
-              rounded-full
               class="flex-shrink-0"
             />
             <div class="flex flex-col ml-2 rtl:ml-0 rtl:mr-2 overflow-hidden">

app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue

@@ -1,7 +1,7 @@
 <script>
 // components
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import Avatar from '../../Avatar.vue';
 
 // composables
 import { useAI } from 'dashboard/composables/useAI';
@@ -226,16 +226,18 @@ export default {
         </div>
       </div>
       <div class="sender--info has-tooltip" data-original-title="null">
-        <Avatar
+        <woot-thumbnail
           v-tooltip.top="{
             content: $t('LABEL_MGMT.SUGGESTIONS.POWERED_BY'),
             delay: { show: 600, hide: 0 },
             hideOnClick: true,
           }"
-          :size="16"
-          name="chatwoot-ai"
-          icon-name="i-lucide-sparkles"
-        />
+          size="16px"
+        >
+          <Avatar class="user-thumbnail thumbnail-rounded">
+            <fluent-icon class="chatwoot-ai-icon" icon="chatwoot-ai" />
+          </Avatar>
+        </woot-thumbnail>
       </div>
     </div>
   </li>
@@ -266,6 +268,11 @@ export default {
     }
   }
 
+  .chatwoot-ai-icon {
+    height: 0.75rem;
+    width: 0.75rem;
+  }
+
   .label-suggestion--title {
     @apply text-n-slate-11 mt-0.5 text-xxs;
   }

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/AgentSelector.vue

@@ -1,12 +1,12 @@
 <script>
 import { mapGetters } from 'vuex';
-import Avatar from 'next/avatar/Avatar.vue';
+import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
 import Spinner from 'shared/components/Spinner.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
 export default {
   components: {
-    Avatar,
+    Thumbnail,
     Spinner,
     NextButton,
   },
@@ -123,13 +123,11 @@ export default {
           </li>
           <li v-for="agent in filteredAgents" :key="agent.id">
             <div class="agent-list-item" @click="assignAgent(agent)">
-              <Avatar
-                :name="agent.name"
+              <Thumbnail
                 :src="agent.thumbnail"
                 :status="agent.availability_status"
-                :size="22"
-                hide-offline-status
-                rounded-full
+                :username="agent.name"
+                size="22px"
               />
               <span class="my-0 text-n-slate-12">
                 {{ agent.name }}

app/javascript/dashboard/components/widgets/forms/AvatarUploader.vue

@@ -0,0 +1,76 @@
+<script>
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+export default {
+  components: {
+    NextButton,
+  },
+  props: {
+    label: {
+      type: String,
+      default: '',
+    },
+    src: {
+      type: String,
+      default: '',
+    },
+    usernameAvatar: {
+      type: String,
+      default: '',
+    },
+    deleteAvatar: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  emits: ['onAvatarSelect', 'onAvatarDelete'],
+  watch: {},
+  methods: {
+    handleImageUpload(event) {
+      const [file] = event.target.files;
+
+      this.$emit('onAvatarSelect', {
+        file,
+        url: file ? URL.createObjectURL(file) : null,
+      });
+    },
+    onAvatarDelete() {
+      this.$refs.file.value = null;
+      this.$emit('onAvatarDelete');
+    },
+  },
+};
+</script>
+
+<template>
+  <div>
+    <label>
+      <span v-if="label">{{ label }}</span>
+    </label>
+    <woot-thumbnail
+      v-if="src"
+      size="80px"
+      :src="src"
+      :username="usernameAvatar"
+    />
+    <div v-if="src && deleteAvatar" class="my-1">
+      <NextButton
+        outline
+        xs
+        ruby
+        :label="$t('INBOX_MGMT.DELETE.AVATAR_DELETE_BUTTON_TEXT')"
+        @click="onAvatarDelete"
+      />
+    </div>
+    <label>
+      <input
+        id="file"
+        ref="file"
+        type="file"
+        accept="image/png, image/jpeg, image/jpg, image/gif, image/webp"
+        @change="handleImageUpload"
+      />
+      <slot />
+    </label>
+  </div>
+</template>

app/javascript/dashboard/composables/spec/useAutomation.spec.js

@@ -196,7 +196,6 @@ describe('useAutomation', () => {
     automationTypes.conversation_created = { conditions: [] };
     automationTypes.conversation_updated = { conditions: [] };
     automationTypes.conversation_opened = { conditions: [] };
-    automationTypes.conversation_resolved = { conditions: [] };
 
     automationHelper.generateCustomAttributeTypes.mockReturnValue([]);
     automationHelper.generateCustomAttributes.mockReturnValue([]);

app/javascript/dashboard/constants/automation.js

@@ -8,7 +8,7 @@ export const DEFAULT_MESSAGE_CREATED_CONDITION = [
   },
 ];
 
-export const DEFAULT_CONVERSATION_CONDITION = [
+export const DEFAULT_CONVERSATION_OPENED_CONDITION = [
   {
     attribute_key: 'browser_language',
     filter_operator: 'equal_to',

app/javascript/dashboard/helper/automationHelper.js

@@ -5,7 +5,7 @@ import {
 } from 'dashboard/routes/dashboard/settings/automation/operators';
 import {
   DEFAULT_MESSAGE_CREATED_CONDITION,
-  DEFAULT_CONVERSATION_CONDITION,
+  DEFAULT_CONVERSATION_OPENED_CONDITION,
   DEFAULT_OTHER_CONDITION,
   DEFAULT_ACTIONS,
 } from 'dashboard/constants/automation';
@@ -169,11 +169,8 @@ export const getDefaultConditions = eventName => {
   if (eventName === 'message_created') {
     return DEFAULT_MESSAGE_CREATED_CONDITION;
   }
-  if (
-    eventName === 'conversation_opened' ||
-    eventName === 'conversation_resolved'
-  ) {
-    return DEFAULT_CONVERSATION_CONDITION;
+  if (eventName === 'conversation_opened') {
+    return DEFAULT_CONVERSATION_OPENED_CONDITION;
   }
   return DEFAULT_OTHER_CONDITION;
 };

app/javascript/dashboard/helper/inbox.js

@@ -139,14 +139,14 @@ export const getInboxClassByType = (type, phoneNumber) => {
   }
 };
 
-export const getInboxIconByType = (type, medium, variant = 'fill') => {
+export const getInboxIconByType = (type, phoneNumber, variant = 'fill') => {
   const iconMap =
     variant === 'fill' ? INBOX_ICON_MAP_FILL : INBOX_ICON_MAP_LINE;
   const defaultIcon =
     variant === 'fill' ? DEFAULT_ICON_FILL : DEFAULT_ICON_LINE;
 
   // Special case for Twilio (whatsapp and sms)
-  if (type === INBOX_TYPES.TWILIO && medium === 'whatsapp') {
+  if (type === INBOX_TYPES.TWILIO && phoneNumber?.startsWith('whatsapp')) {
     return iconMap[INBOX_TYPES.WHATSAPP];
   }
 

app/javascript/dashboard/helper/specs/inbox.spec.js

@@ -112,13 +112,13 @@ describe('#Inbox Helpers', () => {
     describe('Twilio cases', () => {
       describe('fill variant', () => {
         it('returns WhatsApp icon for Twilio WhatsApp number', () => {
-          expect(getInboxIconByType(INBOX_TYPES.TWILIO, 'whatsapp')).toBe(
-            'i-ri-whatsapp-fill'
-          );
+          expect(
+            getInboxIconByType(INBOX_TYPES.TWILIO, 'whatsapp:+1234567890')
+          ).toBe('i-ri-whatsapp-fill');
         });
 
         it('returns SMS icon for regular Twilio number', () => {
-          expect(getInboxIconByType(INBOX_TYPES.TWILIO, 'sms')).toBe(
+          expect(getInboxIconByType(INBOX_TYPES.TWILIO, '+1234567890')).toBe(
             'i-ri-chat-1-fill'
           );
         });
@@ -133,14 +133,18 @@ describe('#Inbox Helpers', () => {
       describe('line variant', () => {
         it('returns WhatsApp line icon for Twilio WhatsApp number', () => {
           expect(
-            getInboxIconByType(INBOX_TYPES.TWILIO, 'whatsapp', 'line')
+            getInboxIconByType(
+              INBOX_TYPES.TWILIO,
+              'whatsapp:+1234567890',
+              'line'
+            )
           ).toBe('i-ri-whatsapp-line');
         });
 
         it('returns SMS line icon for regular Twilio number', () => {
-          expect(getInboxIconByType(INBOX_TYPES.TWILIO, 'sms', 'line')).toBe(
-            'i-ri-chat-1-line'
-          );
+          expect(
+            getInboxIconByType(INBOX_TYPES.TWILIO, '+1234567890', 'line')
+          ).toBe('i-ri-chat-1-line');
         });
       });
     });

app/javascript/dashboard/helper/specs/templateHelper.spec.js

@@ -1,368 +0,0 @@
-import {
-  replaceTemplateVariables,
-  buildTemplateParameters,
-  processVariable,
-  allKeysRequired,
-} from '../templateHelper';
-import { templates } from '../../store/modules/specs/inboxes/templateFixtures';
-
-describe('templateHelper', () => {
-  const technicianTemplate = templates.find(t => t.name === 'technician_visit');
-
-  describe('processVariable', () => {
-    it('should remove curly braces from variables', () => {
-      expect(processVariable('{{name}}')).toBe('name');
-      expect(processVariable('{{1}}')).toBe('1');
-      expect(processVariable('{{customer_id}}')).toBe('customer_id');
-    });
-  });
-
-  describe('allKeysRequired', () => {
-    it('should return true when all keys have values', () => {
-      const obj = { name: 'John', age: '30' };
-      expect(allKeysRequired(obj)).toBe(true);
-    });
-
-    it('should return false when some keys are empty', () => {
-      const obj = { name: 'John', age: '' };
-      expect(allKeysRequired(obj)).toBe(false);
-    });
-
-    it('should return true for empty object', () => {
-      expect(allKeysRequired({})).toBe(true);
-    });
-  });
-
-  describe('replaceTemplateVariables', () => {
-    const templateText =
-      "Hi {{1}}, we're scheduling a technician visit to {{2}} on {{3}} between {{4}} and {{5}}. Please confirm if this time slot works for you.";
-
-    it('should replace all variables with provided values', () => {
-      const processedParams = {
-        body: {
-          1: 'John',
-          2: '123 Main St',
-          3: '2025-01-15',
-          4: '10:00 AM',
-          5: '2:00 PM',
-        },
-      };
-
-      const result = replaceTemplateVariables(templateText, processedParams);
-      expect(result).toBe(
-        "Hi John, we're scheduling a technician visit to 123 Main St on 2025-01-15 between 10:00 AM and 2:00 PM. Please confirm if this time slot works for you."
-      );
-    });
-
-    it('should keep original variable format when no replacement value provided', () => {
-      const processedParams = {
-        body: {
-          1: 'John',
-          3: '2025-01-15',
-        },
-      };
-
-      const result = replaceTemplateVariables(templateText, processedParams);
-      expect(result).toContain('John');
-      expect(result).toContain('2025-01-15');
-      expect(result).toContain('{{2}}');
-      expect(result).toContain('{{4}}');
-      expect(result).toContain('{{5}}');
-    });
-
-    it('should handle empty processedParams', () => {
-      const result = replaceTemplateVariables(templateText, {});
-      expect(result).toBe(templateText);
-    });
-  });
-
-  describe('buildTemplateParameters', () => {
-    it('should build parameters for template with body variables', () => {
-      const result = buildTemplateParameters(technicianTemplate, false);
-
-      expect(result.body).toEqual({
-        1: '',
-        2: '',
-        3: '',
-        4: '',
-        5: '',
-      });
-    });
-
-    it('should include header parameters when hasMediaHeader is true', () => {
-      const imageTemplate = templates.find(
-        t => t.name === 'order_confirmation'
-      );
-      const result = buildTemplateParameters(imageTemplate, true);
-
-      expect(result.header).toEqual({
-        media_url: '',
-        media_type: 'image',
-      });
-    });
-
-    it('should not include header parameters when hasMediaHeader is false', () => {
-      const result = buildTemplateParameters(technicianTemplate, false);
-      expect(result.header).toBeUndefined();
-    });
-
-    it('should handle template with no body component', () => {
-      const templateWithoutBody = {
-        components: [{ type: 'HEADER', format: 'TEXT' }],
-      };
-
-      const result = buildTemplateParameters(templateWithoutBody, false);
-      expect(result).toEqual({});
-    });
-
-    it('should handle template with no variables', () => {
-      const templateWithoutVars = templates.find(
-        t => t.name === 'no_variable_template'
-      );
-      const result = buildTemplateParameters(templateWithoutVars, false);
-
-      expect(result.body).toBeUndefined();
-    });
-
-    it('should handle URL buttons with variables for non-authentication templates', () => {
-      const templateWithUrlButton = {
-        category: 'MARKETING',
-        components: [
-          {
-            type: 'BODY',
-            text: 'Check out our website at {{site_url}}',
-          },
-          {
-            type: 'BUTTONS',
-            buttons: [
-              {
-                type: 'URL',
-                url: 'https://example.com/{{campaign_id}}',
-                text: 'Visit Site',
-              },
-            ],
-          },
-        ],
-      };
-
-      const result = buildTemplateParameters(templateWithUrlButton, false);
-      expect(result.buttons).toEqual([
-        {
-          type: 'url',
-          parameter: '',
-          url: 'https://example.com/{{campaign_id}}',
-          variables: ['campaign_id'],
-        },
-      ]);
-    });
-
-    it('should handle templates with no variables', () => {
-      const emptyTemplate = templates.find(
-        t => t.name === 'no_variable_template'
-      );
-      const result = buildTemplateParameters(emptyTemplate, false);
-      expect(result).toEqual({});
-    });
-
-    it('should build parameters for templates with multiple component types', () => {
-      const complexTemplate = {
-        components: [
-          { type: 'HEADER', format: 'IMAGE' },
-          { type: 'BODY', text: 'Hi {{1}}, your order {{2}} is ready!' },
-          { type: 'FOOTER', text: 'Thank you for your business' },
-          {
-            type: 'BUTTONS',
-            buttons: [{ type: 'URL', url: 'https://example.com/{{3}}' }],
-          },
-        ],
-      };
-
-      const result = buildTemplateParameters(complexTemplate, true);
-
-      expect(result.header).toEqual({
-        media_url: '',
-        media_type: 'image',
-      });
-      expect(result.body).toEqual({ 1: '', 2: '' });
-      expect(result.buttons).toEqual([
-        {
-          type: 'url',
-          parameter: '',
-          url: 'https://example.com/{{3}}',
-          variables: ['3'],
-        },
-      ]);
-    });
-
-    it('should handle copy code buttons correctly', () => {
-      const copyCodeTemplate = templates.find(
-        t => t.name === 'discount_coupon'
-      );
-      const result = buildTemplateParameters(copyCodeTemplate, false);
-
-      expect(result.body).toBeDefined();
-      expect(result.buttons).toEqual([
-        {
-          type: 'copy_code',
-          parameter: '',
-        },
-      ]);
-    });
-
-    it('should handle templates with document headers', () => {
-      const documentTemplate = templates.find(
-        t => t.name === 'purchase_receipt'
-      );
-      const result = buildTemplateParameters(documentTemplate, true);
-
-      expect(result.header).toEqual({
-        media_url: '',
-        media_type: 'document',
-      });
-      expect(result.body).toEqual({
-        1: '',
-        2: '',
-        3: '',
-      });
-    });
-
-    it('should handle video header templates', () => {
-      const videoTemplate = templates.find(t => t.name === 'training_video');
-      const result = buildTemplateParameters(videoTemplate, true);
-
-      expect(result.header).toEqual({
-        media_url: '',
-        media_type: 'video',
-      });
-      expect(result.body).toEqual({
-        name: '',
-        date: '',
-      });
-    });
-  });
-
-  describe('enhanced format validation', () => {
-    it('should validate enhanced format structure', () => {
-      const processedParams = {
-        body: { 1: 'John', 2: 'Order123' },
-        header: {
-          media_url: 'https://example.com/image.jpg',
-          media_type: 'image',
-        },
-        buttons: [{ type: 'copy_code', parameter: 'SAVE20' }],
-      };
-
-      // Test that structure is properly formed
-      expect(processedParams.body).toBeDefined();
-      expect(typeof processedParams.body).toBe('object');
-      expect(processedParams.header).toBeDefined();
-      expect(Array.isArray(processedParams.buttons)).toBe(true);
-    });
-
-    it('should handle empty component sections', () => {
-      const processedParams = {
-        body: {},
-        header: {},
-        buttons: [],
-      };
-
-      expect(allKeysRequired(processedParams.body)).toBe(true);
-      expect(allKeysRequired(processedParams.header)).toBe(true);
-      expect(processedParams.buttons.length).toBe(0);
-    });
-
-    it('should validate parameter completeness', () => {
-      const incompleteParams = {
-        body: { 1: 'John', 2: '' },
-      };
-
-      expect(allKeysRequired(incompleteParams.body)).toBe(false);
-    });
-
-    it('should handle edge cases in processVariable', () => {
-      expect(processVariable('{{')).toBe('');
-      expect(processVariable('}}')).toBe('');
-      expect(processVariable('')).toBe('');
-      expect(processVariable('{{nested{{variable}}}}')).toBe('nestedvariable');
-    });
-
-    it('should handle special characters in template variables', () => {
-      /* eslint-disable no-template-curly-in-string */
-      const templateText =
-        'Welcome {{user_name}}, your order #{{order_id}} costs ${{amount}}';
-      /* eslint-enable no-template-curly-in-string */
-      const processedParams = {
-        body: {
-          user_name: 'John & Jane',
-          order_id: '12345',
-          amount: '99.99',
-        },
-      };
-
-      const result = replaceTemplateVariables(templateText, processedParams);
-      expect(result).toBe(
-        'Welcome John & Jane, your order #12345 costs $99.99'
-      );
-    });
-
-    it('should handle templates with mixed parameter types', () => {
-      const mixedTemplate = {
-        components: [
-          { type: 'HEADER', format: 'VIDEO' },
-          { type: 'BODY', text: 'Order {{order_id}} status: {{status}}' },
-          { type: 'FOOTER', text: 'Thank you' },
-          {
-            type: 'BUTTONS',
-            buttons: [
-              { type: 'URL', url: 'https://track.com/{{order_id}}' },
-              { type: 'COPY_CODE' },
-              { type: 'PHONE_NUMBER', phone_number: '+1234567890' },
-            ],
-          },
-        ],
-      };
-
-      const result = buildTemplateParameters(mixedTemplate, true);
-
-      expect(result.header).toEqual({
-        media_url: '',
-        media_type: 'video',
-      });
-      expect(result.body).toEqual({
-        order_id: '',
-        status: '',
-      });
-      expect(result.buttons).toHaveLength(2); // URL and COPY_CODE (PHONE_NUMBER doesn't need parameters)
-      expect(result.buttons[0].type).toBe('url');
-      expect(result.buttons[1].type).toBe('copy_code');
-    });
-
-    it('should handle templates with no processable components', () => {
-      const emptyTemplate = {
-        components: [
-          { type: 'HEADER', format: 'TEXT', text: 'Static Header' },
-          { type: 'BODY', text: 'Static body with no variables' },
-          { type: 'FOOTER', text: 'Static footer' },
-        ],
-      };
-
-      const result = buildTemplateParameters(emptyTemplate, false);
-      expect(result).toEqual({});
-    });
-
-    it('should validate that replaceTemplateVariables preserves unreplaced variables', () => {
-      const templateText = 'Hi {{name}}, order {{order_id}} is {{status}}';
-      const partialParams = {
-        body: {
-          name: 'John',
-          // order_id missing
-          status: 'ready',
-        },
-      };
-
-      const result = replaceTemplateVariables(templateText, partialParams);
-      expect(result).toBe('Hi John, order {{order_id}} is ready');
-      expect(result).toContain('{{order_id}}'); // Unreplaced variable preserved
-    });
-  });
-});

app/javascript/dashboard/helper/templateHelper.js

@@ -1,91 +0,0 @@
-// Constants
-export const DEFAULT_LANGUAGE = 'en';
-export const DEFAULT_CATEGORY = 'UTILITY';
-export const COMPONENT_TYPES = {
-  HEADER: 'HEADER',
-  BODY: 'BODY',
-  BUTTONS: 'BUTTONS',
-};
-export const MEDIA_FORMATS = ['IMAGE', 'VIDEO', 'DOCUMENT'];
-
-export const findComponentByType = (template, type) =>
-  template.components?.find(component => component.type === type);
-
-export const processVariable = str => {
-  return str.replace(/{{|}}/g, '');
-};
-
-export const allKeysRequired = value => {
-  const keys = Object.keys(value);
-  return keys.every(key => value[key]);
-};
-
-export const replaceTemplateVariables = (templateText, processedParams) => {
-  return templateText.replace(/{{([^}]+)}}/g, (match, variable) => {
-    const variableKey = processVariable(variable);
-    return processedParams.body?.[variableKey] || `{{${variable}}}`;
-  });
-};
-
-export const buildTemplateParameters = (template, hasMediaHeaderValue) => {
-  const allVariables = {};
-
-  const bodyComponent = findComponentByType(template, COMPONENT_TYPES.BODY);
-  const headerComponent = findComponentByType(template, COMPONENT_TYPES.HEADER);
-
-  if (!bodyComponent) return allVariables;
-
-  const templateString = bodyComponent.text;
-
-  // Process body variables
-  const matchedVariables = templateString.match(/{{([^}]+)}}/g);
-  if (matchedVariables) {
-    allVariables.body = {};
-    matchedVariables.forEach(variable => {
-      const key = processVariable(variable);
-      allVariables.body[key] = '';
-    });
-  }
-
-  if (hasMediaHeaderValue) {
-    if (!allVariables.header) allVariables.header = {};
-    allVariables.header.media_url = '';
-    allVariables.header.media_type = headerComponent.format.toLowerCase();
-  }
-
-  // Process button variables
-  const buttonComponents = template.components.filter(
-    component => component.type === COMPONENT_TYPES.BUTTONS
-  );
-
-  buttonComponents.forEach(buttonComponent => {
-    if (buttonComponent.buttons) {
-      buttonComponent.buttons.forEach((button, index) => {
-        // Handle URL buttons with variables
-        if (button.type === 'URL' && button.url && button.url.includes('{{')) {
-          const buttonVars = button.url.match(/{{([^}]+)}}/g) || [];
-          if (buttonVars.length > 0) {
-            if (!allVariables.buttons) allVariables.buttons = [];
-            allVariables.buttons[index] = {
-              type: 'url',
-              parameter: '',
-              url: button.url,
-              variables: buttonVars.map(v => processVariable(v)),
-            };
-          }
-        }
-
-        // Handle copy code buttons
-        if (button.type === 'COPY_CODE') {
-          if (!allVariables.buttons) allVariables.buttons = [];
-          allVariables.buttons[index] = {
-            type: 'copy_code',
-            parameter: '',
-          };
-        }
-      });
-    }
-  });
-
-  return allVariables;
-};

app/javascript/dashboard/i18n/index.js

@@ -1,5 +1,4 @@
 import ar from './locale/ar';
-import bg from './locale/bg';
 import ca from './locale/ca';
 import cs from './locale/cs';
 import da from './locale/da';
@@ -41,7 +40,6 @@ import lt from './locale/lt';
 
 export default {
   ar,
-  bg,
   ca,
   cs,
   da,

app/javascript/dashboard/i18n/locale/am/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -144,9 +144,6 @@
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
       "DELETE": "Delete conversation",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
-      "COPY_LINK": "Copy conversation link",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -157,12 +157,6 @@
             "DELETE_SUCCESS": "Portal deleted successfully",
             "DELETE_ERROR": "Error while deleting portal"
           }
-        },
-        "SEND_CNAME_INSTRUCTIONS": {
-          "API": {
-            "SUCCESS_MESSAGE": "CNAME instructions sent successfully",
-            "ERROR_MESSAGE": "Error while sending CNAME instructions"
-          }
         }
       },
       "EDIT": {
@@ -732,7 +726,7 @@
         "HOME_PAGE_LINK": {
           "LABEL": "Home page link",
           "PLACEHOLDER": "Portal home page link",
-          "ERROR": "Enter a valid URL. The Home page link must start with 'http://' or 'https://'."
+          "ERROR": "Invalid URL. The Home page link must start with 'http://' or 'https://'."
         },
         "SLUG": {
           "LABEL": "Slug",
@@ -753,15 +747,9 @@
           "HEADER": "Custom domain",
           "LABEL": "Custom domain:",
           "DESCRIPTION": "You can host your portal on a custom domain. For instance, if your website is yourdomain.com and you want your portal available at docs.yourdomain.com, simply enter that in this field.",
-          "STATUS_DESCRIPTION": "Your custom portal will start working as soon as it is verified.",
           "PLACEHOLDER": "Portal custom domain",
-          "EDIT_BUTTON": "Edit",
+          "EDIT_BUTTON": "Edit custom domain",
           "ADD_BUTTON": "Add custom domain",
-          "STATUS": {
-            "LIVE": "Live",
-            "PENDING": "Awaiting verification",
-            "ERROR": "Verification failed"
-          },
           "DIALOG": {
             "ADD_HEADER": "Add custom domain",
             "EDIT_HEADER": "Edit custom domain",
@@ -769,20 +757,13 @@
             "EDIT_CONFIRM_BUTTON_LABEL": "Update domain",
             "LABEL": "Custom domain",
             "PLACEHOLDER": "Portal custom domain",
-            "ERROR": "Custom domain is required",
-            "FORMAT_ERROR": "Please enter a valid domain URL e.g. docs.yourdomain.com"
+            "ERROR": "Custom domain is required"
           },
           "DNS_CONFIGURATION_DIALOG": {
             "HEADER": "DNS configuration",
             "DESCRIPTION": "Log in to the account you have with your DNS provider, and add a CNAME record for subdomain pointing to chatwoot.help",
-            "COPY": "Successfully copied CNAME",
-            "SEND_INSTRUCTIONS": {
-              "HEADER": "Send instructions",
-              "DESCRIPTION": "If you would prefer to have someone from your development team to handle this step, you can enter email address below, and we will send them the required instructions.",
-              "PLACEHOLDER": "Enter their email",
-              "ERROR": "Enter a valid email address",
-              "SEND_BUTTON": "Send"
-            }
+            "HELP_TEXT": "Once this is done, you can reach out to our support to request for the auto-generated SSL certificate.",
+            "CONFIRM_BUTTON_LABEL": "Got it!"
           }
         },
         "DELETE_PORTAL": {

app/javascript/dashboard/i18n/locale/am/inbox.json

@@ -72,24 +72,6 @@
       "MARK_ALL_READ": "All notifications marked as read",
       "DELETE_ALL": "All notifications deleted",
       "DELETE_ALL_READ": "All read notifications deleted"
-    },
-    "REAUTHORIZE": {
-      "TITLE": "Reauthorization Required",
-      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
-      "BUTTON_TEXT": "Reconnect WhatsApp",
-      "LOADING_FACEBOOK": "Loading Facebook SDK...",
-      "SUCCESS": "WhatsApp reconnected successfully",
-      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
-      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
-      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
-      "TROUBLESHOOTING": {
-        "TITLE": "Troubleshooting",
-        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
-        "COOKIES": "Third-party cookies must be enabled",
-        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
-      }
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -280,11 +280,6 @@
             "SECURE_AUTH": "Secure OAuth based authentication",
             "AUTO_CONFIG": "Automatic webhook and phone number configuration"
           },
-          "LEARN_MORE": {
-            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit",
-            "LINK_TEXT": "this link.",
-            "LINK_URL": "https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations"
-          },
           "SUBMIT_BUTTON": "Connect with WhatsApp Business",
           "AUTH_PROCESSING": "Authenticating with Meta",
           "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
@@ -603,21 +598,6 @@
       "WHATSAPP_SECTION_UPDATE_TITLE": "Update API Key",
       "WHATSAPP_SECTION_UPDATE_PLACEHOLDER": "Enter the new API Key here",
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Update",
-      "WHATSAPP_EMBEDDED_SIGNUP_TITLE": "WhatsApp Embedded Signup",
-      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "This inbox is connected through WhatsApp embedded signup.",
-      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "You can reconfigure this inbox to update your WhatsApp Business settings.",
-      "WHATSAPP_RECONFIGURE_BUTTON": "Reconfigure",
-      "WHATSAPP_CONNECT_TITLE": "Connect to WhatsApp Business",
-      "WHATSAPP_CONNECT_SUBHEADER": "Upgrade to WhatsApp embedded signup for easier management.",
-      "WHATSAPP_CONNECT_DESCRIPTION": "Connect this inbox to WhatsApp Business for enhanced features and easier management.",
-      "WHATSAPP_CONNECT_BUTTON": "Connect",
-      "WHATSAPP_CONNECT_SUCCESS": "Successfully connected to WhatsApp Business!",
-      "WHATSAPP_CONNECT_ERROR": "Failed to connect to WhatsApp Business. Please try again.",
-      "WHATSAPP_RECONFIGURE_SUCCESS": "Successfully reconfigured WhatsApp Business!",
-      "WHATSAPP_RECONFIGURE_ERROR": "Failed to reconfigure WhatsApp Business. Please try again.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
-      "WHATSAPP_LOGIN_CANCELLED": "WhatsApp login was cancelled. Please try again.",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
       "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {
@@ -558,7 +557,6 @@
           "SEARCH_PLACEHOLDER": "Search..."
         },
         "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No guardrails found for this search.",
         "API": {
           "ADD": {
             "SUCCESS": "Guardrails added successfully",
@@ -606,7 +604,6 @@
           "SEARCH_PLACEHOLDER": "Search..."
         },
         "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No response guidelines found for this search.",
         "API": {
           "ADD": {
             "SUCCESS": "Response Guidelines added successfully",
@@ -621,73 +618,6 @@
             "ERROR": "There was an error deleting response guidelines, please try again."
           }
         }
-      },
-      "SCENARIOS": {
-        "TITLE": "Scenarios",
-        "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”",
-        "BREADCRUMB": {
-          "TITLE": "Scenarios"
-        },
-        "BULK_ACTION": {
-          "SELECTED": "{count} item selected | {count} items selected",
-          "SELECT_ALL": "Select all ({count})",
-          "UNSELECT_ALL": "Unselect all ({count})",
-          "BULK_DELETE_BUTTON": "Delete"
-        },
-        "ADD": {
-          "SUGGESTED": {
-            "TITLE": "Example scenarios",
-            "ADD": "Add all",
-            "ADD_SINGLE": "Add this",
-            "TOOLS_USED": "Tools used :"
-          },
-          "NEW": {
-            "CREATE": "Add a scenario",
-            "TITLE": "Create a scenario",
-            "FORM": {
-              "TITLE": {
-                "LABEL": "Title",
-                "PLACEHOLDER": "Enter a name for the scenario",
-                "ERROR": "Scenario name is required"
-              },
-              "DESCRIPTION": {
-                "LABEL": "Description",
-                "PLACEHOLDER": "Describe how and where this scenario will be used",
-                "ERROR": "Scenario description is required"
-              },
-              "INSTRUCTION": {
-                "LABEL": "How to handle",
-                "PLACEHOLDER": "Describe how and where this scenario will be handled",
-                "ERROR": "Scenario content is required"
-              },
-              "CREATE": "Create",
-              "CANCEL": "Cancel"
-            }
-          }
-        },
-        "UPDATE": {
-          "CANCEL": "Cancel",
-          "UPDATE": "Update changes"
-        },
-        "LIST": {
-          "SEARCH_PLACEHOLDER": "Search..."
-        },
-        "EMPTY_MESSAGE": "No scenarios found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No scenarios found for this search.",
-        "API": {
-          "ADD": {
-            "SUCCESS": "Scenarios added successfully",
-            "ERROR": "There was an error adding scenarios, please try again."
-          },
-          "UPDATE": {
-            "SUCCESS": "Scenarios updated successfully",
-            "ERROR": "There was an error updating scenarios, please try again."
-          },
-          "DELETE": {
-            "SUCCESS": "Scenarios deleted successfully",
-            "ERROR": "There was an error deleting scenarios, please try again."
-          }
-        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/am/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/ar/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "تم إنشاء المحادثة",
       "CONVERSATION_UPDATED": "تم تحديث المحادثة",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -144,9 +144,6 @@
       "AGENTS_LOADING": "جاري جلب الوكلاء...",
       "ASSIGN_TEAM": "تعيين فريق",
       "DELETE": "Delete conversation",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
-      "COPY_LINK": "Copy conversation link",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -29,7 +29,7 @@
       "FAILURE": "Could not delete account, try again!",
       "SCHEDULED_DELETION": {
         "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "هذا الحساب مجدول للحذف بتاريخ {deletionDate}. تم طلبه من قبل المسؤول. يمكنك إلغاء الحذف قبل هذا التاريخ.",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
         "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
         "CLEAR_BUTTON": "Cancel Scheduled Deletion"
       }

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -157,12 +157,6 @@
             "DELETE_SUCCESS": "Portal deleted successfully",
             "DELETE_ERROR": "حدث خطأ أثناء حذف البوابة"
           }
-        },
-        "SEND_CNAME_INSTRUCTIONS": {
-          "API": {
-            "SUCCESS_MESSAGE": "CNAME instructions sent successfully",
-            "ERROR_MESSAGE": "Error while sending CNAME instructions"
-          }
         }
       },
       "EDIT": {
@@ -732,7 +726,7 @@
         "HOME_PAGE_LINK": {
           "LABEL": "Home page link",
           "PLACEHOLDER": "رابط الصفحة الرئيسية للبوابة",
-          "ERROR": "Enter a valid URL. The Home page link must start with 'http://' or 'https://'."
+          "ERROR": "Invalid URL. The Home page link must start with 'http://' or 'https://'."
         },
         "SLUG": {
           "LABEL": "Slug",
@@ -753,15 +747,9 @@
           "HEADER": "نطاق مخصص",
           "LABEL": "نطاق مخصص:",
           "DESCRIPTION": "You can host your portal on a custom domain. For instance, if your website is yourdomain.com and you want your portal available at docs.yourdomain.com, simply enter that in this field.",
-          "STATUS_DESCRIPTION": "Your custom portal will start working as soon as it is verified.",
           "PLACEHOLDER": "نطاق البوابة المخصص",
-          "EDIT_BUTTON": "تعديل",
+          "EDIT_BUTTON": "Edit custom domain",
           "ADD_BUTTON": "Add custom domain",
-          "STATUS": {
-            "LIVE": "مباشر",
-            "PENDING": "Awaiting verification",
-            "ERROR": "Verification failed"
-          },
           "DIALOG": {
             "ADD_HEADER": "Add custom domain",
             "EDIT_HEADER": "Edit custom domain",
@@ -769,20 +757,13 @@
             "EDIT_CONFIRM_BUTTON_LABEL": "Update domain",
             "LABEL": "نطاق مخصص",
             "PLACEHOLDER": "نطاق البوابة المخصص",
-            "ERROR": "Custom domain is required",
-            "FORMAT_ERROR": "Please enter a valid domain URL e.g. docs.yourdomain.com"
+            "ERROR": "Custom domain is required"
           },
           "DNS_CONFIGURATION_DIALOG": {
             "HEADER": "DNS configuration",
             "DESCRIPTION": "Log in to the account you have with your DNS provider, and add a CNAME record for subdomain pointing to chatwoot.help",
-            "COPY": "Successfully copied CNAME",
-            "SEND_INSTRUCTIONS": {
-              "HEADER": "Send instructions",
-              "DESCRIPTION": "If you would prefer to have someone from your development team to handle this step, you can enter email address below, and we will send them the required instructions.",
-              "PLACEHOLDER": "Enter their email",
-              "ERROR": "Enter a valid email address",
-              "SEND_BUTTON": "إرسال"
-            }
+            "HELP_TEXT": "Once this is done, you can reach out to our support to request for the auto-generated SSL certificate.",
+            "CONFIRM_BUTTON_LABEL": "Got it!"
           }
         },
         "DELETE_PORTAL": {

app/javascript/dashboard/i18n/locale/ar/inbox.json

@@ -72,24 +72,6 @@
       "MARK_ALL_READ": "تم تحديد جميع الإشعارات كمقروءة",
       "DELETE_ALL": "تم حذف كل الإشعارات",
       "DELETE_ALL_READ": "تم حذف كل الإشعارات المقروءة"
-    },
-    "REAUTHORIZE": {
-      "TITLE": "Reauthorization Required",
-      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
-      "BUTTON_TEXT": "Reconnect WhatsApp",
-      "LOADING_FACEBOOK": "Loading Facebook SDK...",
-      "SUCCESS": "WhatsApp reconnected successfully",
-      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
-      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
-      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
-      "TROUBLESHOOTING": {
-        "TITLE": "Troubleshooting",
-        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
-        "COOKIES": "Third-party cookies must be enabled",
-        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
-      }
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -280,11 +280,6 @@
             "SECURE_AUTH": "Secure OAuth based authentication",
             "AUTO_CONFIG": "Automatic webhook and phone number configuration"
           },
-          "LEARN_MORE": {
-            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit",
-            "LINK_TEXT": "this link.",
-            "LINK_URL": "https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations"
-          },
           "SUBMIT_BUTTON": "Connect with WhatsApp Business",
           "AUTH_PROCESSING": "Authenticating with Meta",
           "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
@@ -603,21 +598,6 @@
       "WHATSAPP_SECTION_UPDATE_TITLE": "Update API Key",
       "WHATSAPP_SECTION_UPDATE_PLACEHOLDER": "Enter the new API Key here",
       "WHATSAPP_SECTION_UPDATE_BUTTON": "تحديث",
-      "WHATSAPP_EMBEDDED_SIGNUP_TITLE": "WhatsApp Embedded Signup",
-      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "This inbox is connected through WhatsApp embedded signup.",
-      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "You can reconfigure this inbox to update your WhatsApp Business settings.",
-      "WHATSAPP_RECONFIGURE_BUTTON": "Reconfigure",
-      "WHATSAPP_CONNECT_TITLE": "Connect to WhatsApp Business",
-      "WHATSAPP_CONNECT_SUBHEADER": "Upgrade to WhatsApp embedded signup for easier management.",
-      "WHATSAPP_CONNECT_DESCRIPTION": "Connect this inbox to WhatsApp Business for enhanced features and easier management.",
-      "WHATSAPP_CONNECT_BUTTON": "ربط الاتصال",
-      "WHATSAPP_CONNECT_SUCCESS": "Successfully connected to WhatsApp Business!",
-      "WHATSAPP_CONNECT_ERROR": "Failed to connect to WhatsApp Business. Please try again.",
-      "WHATSAPP_RECONFIGURE_SUCCESS": "Successfully reconfigured WhatsApp Business!",
-      "WHATSAPP_RECONFIGURE_ERROR": "Failed to reconfigure WhatsApp Business. Please try again.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
-      "WHATSAPP_LOGIN_CANCELLED": "WhatsApp login was cancelled. Please try again.",
       "WHATSAPP_WEBHOOK_TITLE": "رمز التحقق من Webhook",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
       "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "الخصائص",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {
@@ -558,7 +557,6 @@
           "SEARCH_PLACEHOLDER": "Search..."
         },
         "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No guardrails found for this search.",
         "API": {
           "ADD": {
             "SUCCESS": "Guardrails added successfully",
@@ -606,7 +604,6 @@
           "SEARCH_PLACEHOLDER": "Search..."
         },
         "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No response guidelines found for this search.",
         "API": {
           "ADD": {
             "SUCCESS": "Response Guidelines added successfully",
@@ -621,73 +618,6 @@
             "ERROR": "There was an error deleting response guidelines, please try again."
           }
         }
-      },
-      "SCENARIOS": {
-        "TITLE": "Scenarios",
-        "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”",
-        "BREADCRUMB": {
-          "TITLE": "Scenarios"
-        },
-        "BULK_ACTION": {
-          "SELECTED": "{count} item selected | {count} items selected",
-          "SELECT_ALL": "Select all ({count})",
-          "UNSELECT_ALL": "Unselect all ({count})",
-          "BULK_DELETE_BUTTON": "حذف"
-        },
-        "ADD": {
-          "SUGGESTED": {
-            "TITLE": "Example scenarios",
-            "ADD": "Add all",
-            "ADD_SINGLE": "Add this",
-            "TOOLS_USED": "Tools used :"
-          },
-          "NEW": {
-            "CREATE": "Add a scenario",
-            "TITLE": "Create a scenario",
-            "FORM": {
-              "TITLE": {
-                "LABEL": "العنوان",
-                "PLACEHOLDER": "Enter a name for the scenario",
-                "ERROR": "Scenario name is required"
-              },
-              "DESCRIPTION": {
-                "LABEL": "الوصف",
-                "PLACEHOLDER": "Describe how and where this scenario will be used",
-                "ERROR": "Scenario description is required"
-              },
-              "INSTRUCTION": {
-                "LABEL": "How to handle",
-                "PLACEHOLDER": "Describe how and where this scenario will be handled",
-                "ERROR": "Scenario content is required"
-              },
-              "CREATE": "إنشاء",
-              "CANCEL": "إلغاء"
-            }
-          }
-        },
-        "UPDATE": {
-          "CANCEL": "إلغاء",
-          "UPDATE": "Update changes"
-        },
-        "LIST": {
-          "SEARCH_PLACEHOLDER": "Search..."
-        },
-        "EMPTY_MESSAGE": "No scenarios found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No scenarios found for this search.",
-        "API": {
-          "ADD": {
-            "SUCCESS": "Scenarios added successfully",
-            "ERROR": "There was an error adding scenarios, please try again."
-          },
-          "UPDATE": {
-            "SUCCESS": "Scenarios updated successfully",
-            "ERROR": "There was an error updating scenarios, please try again."
-          },
-          "DELETE": {
-            "SUCCESS": "Scenarios deleted successfully",
-            "ERROR": "There was an error deleting scenarios, please try again."
-          }
-        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/ar/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "قوالب الواتساب",
-      "SUBTITLE": "حدد القالب الذي تريد إرساله",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "نماذج البحث",
-      "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "الفئة",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "اللغة",
-        "TEMPLATE_BODY": "نص القالب",
-        "CATEGORY": "الفئة"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "المتغيرات",
-      "LANGUAGE": "اللغة",
-      "CATEGORY": "الفئة",
-      "VARIABLE_PLACEHOLDER": "أدخل قيمة {variable}",
-      "GO_BACK_LABEL": "العودة للخلف",
-      "SEND_MESSAGE_LABEL": "إرسال الرسالة",
-      "FORM_ERROR_MESSAGE": "يرجى ملء جميع المتغيرات قبل الإرسال",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "قوالب الواتساب",
+            "SUBTITLE": "حدد القالب الذي تريد إرساله",
+            "TEMPLATE_SELECTED_SUBTITLE": "معالجة {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "نماذج البحث",
+            "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "اللغة",
+                "TEMPLATE_BODY": "نص القالب",
+                "CATEGORY": "الفئة"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "المتغيرات",
+            "VARIABLE_PLACEHOLDER": "أدخل قيمة {variable}",
+            "GO_BACK_LABEL": "العودة للخلف",
+            "SEND_MESSAGE_LABEL": "إرسال الرسالة",
+            "FORM_ERROR_MESSAGE": "يرجى ملء جميع المتغيرات قبل الإرسال"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/az/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -144,9 +144,6 @@
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
       "DELETE": "Delete conversation",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
-      "COPY_LINK": "Copy conversation link",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",

app/javascript/dashboard/i18n/locale/az/helpCenter.json

@@ -157,12 +157,6 @@
             "DELETE_SUCCESS": "Portal deleted successfully",
             "DELETE_ERROR": "Error while deleting portal"
           }
-        },
-        "SEND_CNAME_INSTRUCTIONS": {
-          "API": {
-            "SUCCESS_MESSAGE": "CNAME instructions sent successfully",
-            "ERROR_MESSAGE": "Error while sending CNAME instructions"
-          }
         }
       },
       "EDIT": {
@@ -732,7 +726,7 @@
         "HOME_PAGE_LINK": {
           "LABEL": "Home page link",
           "PLACEHOLDER": "Portal home page link",
-          "ERROR": "Enter a valid URL. The Home page link must start with 'http://' or 'https://'."
+          "ERROR": "Invalid URL. The Home page link must start with 'http://' or 'https://'."
         },
         "SLUG": {
           "LABEL": "Slug",
@@ -753,15 +747,9 @@
           "HEADER": "Custom domain",
           "LABEL": "Custom domain:",
           "DESCRIPTION": "You can host your portal on a custom domain. For instance, if your website is yourdomain.com and you want your portal available at docs.yourdomain.com, simply enter that in this field.",
-          "STATUS_DESCRIPTION": "Your custom portal will start working as soon as it is verified.",
           "PLACEHOLDER": "Portal custom domain",
-          "EDIT_BUTTON": "Edit",
+          "EDIT_BUTTON": "Edit custom domain",
           "ADD_BUTTON": "Add custom domain",
-          "STATUS": {
-            "LIVE": "Live",
-            "PENDING": "Awaiting verification",
-            "ERROR": "Verification failed"
-          },
           "DIALOG": {
             "ADD_HEADER": "Add custom domain",
             "EDIT_HEADER": "Edit custom domain",
@@ -769,20 +757,13 @@
             "EDIT_CONFIRM_BUTTON_LABEL": "Update domain",
             "LABEL": "Custom domain",
             "PLACEHOLDER": "Portal custom domain",
-            "ERROR": "Custom domain is required",
-            "FORMAT_ERROR": "Please enter a valid domain URL e.g. docs.yourdomain.com"
+            "ERROR": "Custom domain is required"
           },
           "DNS_CONFIGURATION_DIALOG": {
             "HEADER": "DNS configuration",
             "DESCRIPTION": "Log in to the account you have with your DNS provider, and add a CNAME record for subdomain pointing to chatwoot.help",
-            "COPY": "Successfully copied CNAME",
-            "SEND_INSTRUCTIONS": {
-              "HEADER": "Send instructions",
-              "DESCRIPTION": "If you would prefer to have someone from your development team to handle this step, you can enter email address below, and we will send them the required instructions.",
-              "PLACEHOLDER": "Enter their email",
-              "ERROR": "Enter a valid email address",
-              "SEND_BUTTON": "Send"
-            }
+            "HELP_TEXT": "Once this is done, you can reach out to our support to request for the auto-generated SSL certificate.",
+            "CONFIRM_BUTTON_LABEL": "Got it!"
           }
         },
         "DELETE_PORTAL": {

app/javascript/dashboard/i18n/locale/az/inbox.json

@@ -72,24 +72,6 @@
       "MARK_ALL_READ": "All notifications marked as read",
       "DELETE_ALL": "All notifications deleted",
       "DELETE_ALL_READ": "All read notifications deleted"
-    },
-    "REAUTHORIZE": {
-      "TITLE": "Reauthorization Required",
-      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
-      "BUTTON_TEXT": "Reconnect WhatsApp",
-      "LOADING_FACEBOOK": "Loading Facebook SDK...",
-      "SUCCESS": "WhatsApp reconnected successfully",
-      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
-      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
-      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
-      "TROUBLESHOOTING": {
-        "TITLE": "Troubleshooting",
-        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
-        "COOKIES": "Third-party cookies must be enabled",
-        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
-      }
     }
   }
 }

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -280,11 +280,6 @@
             "SECURE_AUTH": "Secure OAuth based authentication",
             "AUTO_CONFIG": "Automatic webhook and phone number configuration"
           },
-          "LEARN_MORE": {
-            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit",
-            "LINK_TEXT": "this link.",
-            "LINK_URL": "https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations"
-          },
           "SUBMIT_BUTTON": "Connect with WhatsApp Business",
           "AUTH_PROCESSING": "Authenticating with Meta",
           "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
@@ -603,21 +598,6 @@
       "WHATSAPP_SECTION_UPDATE_TITLE": "Update API Key",
       "WHATSAPP_SECTION_UPDATE_PLACEHOLDER": "Enter the new API Key here",
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Update",
-      "WHATSAPP_EMBEDDED_SIGNUP_TITLE": "WhatsApp Embedded Signup",
-      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "This inbox is connected through WhatsApp embedded signup.",
-      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "You can reconfigure this inbox to update your WhatsApp Business settings.",
-      "WHATSAPP_RECONFIGURE_BUTTON": "Reconfigure",
-      "WHATSAPP_CONNECT_TITLE": "Connect to WhatsApp Business",
-      "WHATSAPP_CONNECT_SUBHEADER": "Upgrade to WhatsApp embedded signup for easier management.",
-      "WHATSAPP_CONNECT_DESCRIPTION": "Connect this inbox to WhatsApp Business for enhanced features and easier management.",
-      "WHATSAPP_CONNECT_BUTTON": "Connect",
-      "WHATSAPP_CONNECT_SUCCESS": "Successfully connected to WhatsApp Business!",
-      "WHATSAPP_CONNECT_ERROR": "Failed to connect to WhatsApp Business. Please try again.",
-      "WHATSAPP_RECONFIGURE_SUCCESS": "Successfully reconfigured WhatsApp Business!",
-      "WHATSAPP_RECONFIGURE_ERROR": "Failed to reconfigure WhatsApp Business. Please try again.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
-      "WHATSAPP_LOGIN_CANCELLED": "WhatsApp login was cancelled. Please try again.",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
       "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {
@@ -558,7 +557,6 @@
           "SEARCH_PLACEHOLDER": "Search..."
         },
         "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No guardrails found for this search.",
         "API": {
           "ADD": {
             "SUCCESS": "Guardrails added successfully",
@@ -606,7 +604,6 @@
           "SEARCH_PLACEHOLDER": "Search..."
         },
         "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No response guidelines found for this search.",
         "API": {
           "ADD": {
             "SUCCESS": "Response Guidelines added successfully",
@@ -621,73 +618,6 @@
             "ERROR": "There was an error deleting response guidelines, please try again."
           }
         }
-      },
-      "SCENARIOS": {
-        "TITLE": "Scenarios",
-        "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”",
-        "BREADCRUMB": {
-          "TITLE": "Scenarios"
-        },
-        "BULK_ACTION": {
-          "SELECTED": "{count} item selected | {count} items selected",
-          "SELECT_ALL": "Select all ({count})",
-          "UNSELECT_ALL": "Unselect all ({count})",
-          "BULK_DELETE_BUTTON": "Delete"
-        },
-        "ADD": {
-          "SUGGESTED": {
-            "TITLE": "Example scenarios",
-            "ADD": "Add all",
-            "ADD_SINGLE": "Add this",
-            "TOOLS_USED": "Tools used :"
-          },
-          "NEW": {
-            "CREATE": "Add a scenario",
-            "TITLE": "Create a scenario",
-            "FORM": {
-              "TITLE": {
-                "LABEL": "Title",
-                "PLACEHOLDER": "Enter a name for the scenario",
-                "ERROR": "Scenario name is required"
-              },
-              "DESCRIPTION": {
-                "LABEL": "Description",
-                "PLACEHOLDER": "Describe how and where this scenario will be used",
-                "ERROR": "Scenario description is required"
-              },
-              "INSTRUCTION": {
-                "LABEL": "How to handle",
-                "PLACEHOLDER": "Describe how and where this scenario will be handled",
-                "ERROR": "Scenario content is required"
-              },
-              "CREATE": "Create",
-              "CANCEL": "Cancel"
-            }
-          }
-        },
-        "UPDATE": {
-          "CANCEL": "Cancel",
-          "UPDATE": "Update changes"
-        },
-        "LIST": {
-          "SEARCH_PLACEHOLDER": "Search..."
-        },
-        "EMPTY_MESSAGE": "No scenarios found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No scenarios found for this search.",
-        "API": {
-          "ADD": {
-            "SUCCESS": "Scenarios added successfully",
-            "ERROR": "There was an error adding scenarios, please try again."
-          },
-          "UPDATE": {
-            "SUCCESS": "Scenarios updated successfully",
-            "ERROR": "There was an error updating scenarios, please try again."
-          },
-          "DELETE": {
-            "SUCCESS": "Scenarios deleted successfully",
-            "ERROR": "There was an error deleting scenarios, please try again."
-          }
-        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/az/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/bg/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -144,9 +144,6 @@
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
       "DELETE": "Delete conversation",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
-      "COPY_LINK": "Copy conversation link",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",

app/javascript/dashboard/i18n/locale/bg/helpCenter.json

@@ -157,12 +157,6 @@
             "DELETE_SUCCESS": "Portal deleted successfully",
             "DELETE_ERROR": "Error while deleting portal"
           }
-        },
-        "SEND_CNAME_INSTRUCTIONS": {
-          "API": {
-            "SUCCESS_MESSAGE": "CNAME instructions sent successfully",
-            "ERROR_MESSAGE": "Error while sending CNAME instructions"
-          }
         }
       },
       "EDIT": {
@@ -732,7 +726,7 @@
         "HOME_PAGE_LINK": {
           "LABEL": "Home page link",
           "PLACEHOLDER": "Portal home page link",
-          "ERROR": "Enter a valid URL. The Home page link must start with 'http://' or 'https://'."
+          "ERROR": "Invalid URL. The Home page link must start with 'http://' or 'https://'."
         },
         "SLUG": {
           "LABEL": "Slug",
@@ -753,15 +747,9 @@
           "HEADER": "Custom domain",
           "LABEL": "Custom domain:",
           "DESCRIPTION": "You can host your portal on a custom domain. For instance, if your website is yourdomain.com and you want your portal available at docs.yourdomain.com, simply enter that in this field.",
-          "STATUS_DESCRIPTION": "Your custom portal will start working as soon as it is verified.",
           "PLACEHOLDER": "Portal custom domain",
-          "EDIT_BUTTON": "Редактирай",
+          "EDIT_BUTTON": "Edit custom domain",
           "ADD_BUTTON": "Add custom domain",
-          "STATUS": {
-            "LIVE": "Live",
-            "PENDING": "Awaiting verification",
-            "ERROR": "Verification failed"
-          },
           "DIALOG": {
             "ADD_HEADER": "Add custom domain",
             "EDIT_HEADER": "Edit custom domain",
@@ -769,20 +757,13 @@
             "EDIT_CONFIRM_BUTTON_LABEL": "Update domain",
             "LABEL": "Custom domain",
             "PLACEHOLDER": "Portal custom domain",
-            "ERROR": "Custom domain is required",
-            "FORMAT_ERROR": "Please enter a valid domain URL e.g. docs.yourdomain.com"
+            "ERROR": "Custom domain is required"
           },
           "DNS_CONFIGURATION_DIALOG": {
             "HEADER": "DNS configuration",
             "DESCRIPTION": "Log in to the account you have with your DNS provider, and add a CNAME record for subdomain pointing to chatwoot.help",
-            "COPY": "Successfully copied CNAME",
-            "SEND_INSTRUCTIONS": {
-              "HEADER": "Send instructions",
-              "DESCRIPTION": "If you would prefer to have someone from your development team to handle this step, you can enter email address below, and we will send them the required instructions.",
-              "PLACEHOLDER": "Enter their email",
-              "ERROR": "Enter a valid email address",
-              "SEND_BUTTON": "Send"
-            }
+            "HELP_TEXT": "Once this is done, you can reach out to our support to request for the auto-generated SSL certificate.",
+            "CONFIRM_BUTTON_LABEL": "Got it!"
           }
         },
         "DELETE_PORTAL": {

app/javascript/dashboard/i18n/locale/bg/inbox.json

@@ -72,24 +72,6 @@
       "MARK_ALL_READ": "All notifications marked as read",
       "DELETE_ALL": "All notifications deleted",
       "DELETE_ALL_READ": "All read notifications deleted"
-    },
-    "REAUTHORIZE": {
-      "TITLE": "Reauthorization Required",
-      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
-      "BUTTON_TEXT": "Reconnect WhatsApp",
-      "LOADING_FACEBOOK": "Loading Facebook SDK...",
-      "SUCCESS": "WhatsApp reconnected successfully",
-      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
-      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
-      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
-      "TROUBLESHOOTING": {
-        "TITLE": "Troubleshooting",
-        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
-        "COOKIES": "Third-party cookies must be enabled",
-        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
-      }
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -280,11 +280,6 @@
             "SECURE_AUTH": "Secure OAuth based authentication",
             "AUTO_CONFIG": "Automatic webhook and phone number configuration"
           },
-          "LEARN_MORE": {
-            "TEXT": "To learn more about integrated signup, pricing, and limitations, visit",
-            "LINK_TEXT": "this link.",
-            "LINK_URL": "https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations"
-          },
           "SUBMIT_BUTTON": "Connect with WhatsApp Business",
           "AUTH_PROCESSING": "Authenticating with Meta",
           "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
@@ -603,21 +598,6 @@
       "WHATSAPP_SECTION_UPDATE_TITLE": "Update API Key",
       "WHATSAPP_SECTION_UPDATE_PLACEHOLDER": "Enter the new API Key here",
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Обновяване",
-      "WHATSAPP_EMBEDDED_SIGNUP_TITLE": "WhatsApp Embedded Signup",
-      "WHATSAPP_EMBEDDED_SIGNUP_SUBHEADER": "This inbox is connected through WhatsApp embedded signup.",
-      "WHATSAPP_EMBEDDED_SIGNUP_DESCRIPTION": "You can reconfigure this inbox to update your WhatsApp Business settings.",
-      "WHATSAPP_RECONFIGURE_BUTTON": "Reconfigure",
-      "WHATSAPP_CONNECT_TITLE": "Connect to WhatsApp Business",
-      "WHATSAPP_CONNECT_SUBHEADER": "Upgrade to WhatsApp embedded signup for easier management.",
-      "WHATSAPP_CONNECT_DESCRIPTION": "Connect this inbox to WhatsApp Business for enhanced features and easier management.",
-      "WHATSAPP_CONNECT_BUTTON": "Connect",
-      "WHATSAPP_CONNECT_SUCCESS": "Successfully connected to WhatsApp Business!",
-      "WHATSAPP_CONNECT_ERROR": "Failed to connect to WhatsApp Business. Please try again.",
-      "WHATSAPP_RECONFIGURE_SUCCESS": "Successfully reconfigured WhatsApp Business!",
-      "WHATSAPP_RECONFIGURE_ERROR": "Failed to reconfigure WhatsApp Business. Please try again.",
-      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
-      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
-      "WHATSAPP_LOGIN_CANCELLED": "WhatsApp login was cancelled. Please try again.",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
       "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {
@@ -558,7 +557,6 @@
           "SEARCH_PLACEHOLDER": "Search..."
         },
         "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No guardrails found for this search.",
         "API": {
           "ADD": {
             "SUCCESS": "Guardrails added successfully",
@@ -606,7 +604,6 @@
           "SEARCH_PLACEHOLDER": "Search..."
         },
         "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No response guidelines found for this search.",
         "API": {
           "ADD": {
             "SUCCESS": "Response Guidelines added successfully",
@@ -621,73 +618,6 @@
             "ERROR": "There was an error deleting response guidelines, please try again."
           }
         }
-      },
-      "SCENARIOS": {
-        "TITLE": "Scenarios",
-        "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”",
-        "BREADCRUMB": {
-          "TITLE": "Scenarios"
-        },
-        "BULK_ACTION": {
-          "SELECTED": "{count} item selected | {count} items selected",
-          "SELECT_ALL": "Select all ({count})",
-          "UNSELECT_ALL": "Unselect all ({count})",
-          "BULK_DELETE_BUTTON": "Изтрий"
-        },
-        "ADD": {
-          "SUGGESTED": {
-            "TITLE": "Example scenarios",
-            "ADD": "Add all",
-            "ADD_SINGLE": "Add this",
-            "TOOLS_USED": "Tools used :"
-          },
-          "NEW": {
-            "CREATE": "Add a scenario",
-            "TITLE": "Create a scenario",
-            "FORM": {
-              "TITLE": {
-                "LABEL": "Title",
-                "PLACEHOLDER": "Enter a name for the scenario",
-                "ERROR": "Scenario name is required"
-              },
-              "DESCRIPTION": {
-                "LABEL": "Описание",
-                "PLACEHOLDER": "Describe how and where this scenario will be used",
-                "ERROR": "Scenario description is required"
-              },
-              "INSTRUCTION": {
-                "LABEL": "How to handle",
-                "PLACEHOLDER": "Describe how and where this scenario will be handled",
-                "ERROR": "Scenario content is required"
-              },
-              "CREATE": "Create",
-              "CANCEL": "Отмени"
-            }
-          }
-        },
-        "UPDATE": {
-          "CANCEL": "Отмени",
-          "UPDATE": "Update changes"
-        },
-        "LIST": {
-          "SEARCH_PLACEHOLDER": "Search..."
-        },
-        "EMPTY_MESSAGE": "No scenarios found. Create or add examples to begin.",
-        "SEARCH_EMPTY_MESSAGE": "No scenarios found for this search.",
-        "API": {
-          "ADD": {
-            "SUCCESS": "Scenarios added successfully",
-            "ERROR": "There was an error adding scenarios, please try again."
-          },
-          "UPDATE": {
-            "SUCCESS": "Scenarios updated successfully",
-            "ERROR": "There was an error updating scenarios, please try again."
-          },
-          "DELETE": {
-            "SUCCESS": "Scenarios deleted successfully",
-            "ERROR": "There was an error deleting scenarios, please try again."
-          }
-        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/bg/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }