feat: make response usage increment atomic

2026-01-08 21:26:14 +05:30
504 changed files with 1753 additions and 12212 deletions
@@ -76,7 +76,7 @@ jobs:
            bundle install

      - node/install:
-          node-version: '24.12'
+          node-version: '23.7'
      - node/install-pnpm
      - node/install-packages:
          pkg-manager: pnpm
@@ -117,7 +117,7 @@ jobs:
    steps:
      - checkout
      - node/install:
-          node-version: '24.12'
+          node-version: '23.7'
      - node/install-pnpm
      - node/install-packages:
          pkg-manager: pnpm
@@ -148,7 +148,7 @@ jobs:
    steps:
      - checkout
      - node/install:
-          node-version: '24.12'
+          node-version: '23.7'
      - node/install-pnpm
      - node/install-packages:
          pkg-manager: pnpm
@@ -218,49 +218,6 @@ jobs:
            source ~/.rvm/scripts/rvm
            bundle install

-      # Install and configure OpenSearch
-      - run:
-          name: Install OpenSearch
-          command: |
-            # Download and install OpenSearch 2.11.0 (compatible with Elasticsearch 7.x clients)
-            wget https://artifacts.opensearch.org/releases/bundle/opensearch/2.11.0/opensearch-2.11.0-linux-x64.tar.gz
-            tar -xzf opensearch-2.11.0-linux-x64.tar.gz
-            sudo mv opensearch-2.11.0 /opt/opensearch
-
-      - run:
-          name: Configure and Start OpenSearch
-          command: |
-            # Configure OpenSearch for single-node testing
-            cat > /opt/opensearch/config/opensearch.yml \<< EOF
-            cluster.name: chatwoot-test
-            node.name: node-1
-            network.host: 0.0.0.0
-            http.port: 9200
-            discovery.type: single-node
-            plugins.security.disabled: true
-            EOF
-
-            # Set ownership and permissions
-            sudo chown -R $USER:$USER /opt/opensearch
-
-            # Start OpenSearch in background
-            /opt/opensearch/bin/opensearch -d -p /tmp/opensearch.pid
-
-      - run:
-          name: Wait for OpenSearch to be ready
-          command: |
-            echo "Waiting for OpenSearch to start..."
-            for i in {1..30}; do
-              if curl -s http://localhost:9200/_cluster/health | grep -q '"status"'; then
-                echo "OpenSearch is ready!"
-                exit 0
-              fi
-              echo "Waiting... ($i/30)"
-              sleep 2
-            done
-            echo "OpenSearch failed to start"
-            exit 1
-
      # Configure environment and database
      - run:
          name: Database Setup and Configure Environment Variables
@@ -277,7 +234,6 @@ jobs:
            sed -i -e '/POSTGRES_USERNAME/ s/=.*/=chatwoot/' .env
            sed -i -e "/POSTGRES_PASSWORD/ s/=.*/=$pg_pass/" .env
            echo -en "\nINSTALLATION_ENV=circleci" >> ".env"
-            echo -en "\nOPENSEARCH_URL=http://localhost:9200" >> ".env"

      # Database setup
      - run:
@@ -10,7 +10,7 @@ services:
      dockerfile: .devcontainer/Dockerfile.base
      args:
        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '24.12.0'
+        NODE_VERSION: '23.7.0'
        RUBY_VERSION: '3.4.4'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
@@ -11,7 +11,7 @@ services:
      dockerfile: .devcontainer/Dockerfile
      args:
        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '24.12.0'
+        NODE_VERSION: '23.7.0'
        RUBY_VERSION: '3.4.4'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
@@ -26,7 +26,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: Install pnpm dependencies
@@ -28,7 +28,7 @@ jobs:
      - uses: pnpm/action-setup@v4
      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'
      - name: Install pnpm dependencies
        run: pnpm i
@@ -43,7 +43,7 @@ jobs:
      - uses: pnpm/action-setup@v4
      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'
      - name: Install pnpm dependencies
        run: pnpm i
@@ -94,7 +94,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: Install pnpm dependencies
@@ -28,7 +28,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: pnpm
@@ -1 +1 @@
-24.12.0
+23.7.0
@@ -441,8 +441,7 @@ GEM
    http-cookie (1.0.5)
      domain_name (~> 0.5)
    http-form_data (2.3.0)
-    httparty (0.24.0)
-      csv
+    httparty (0.21.0)
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
@@ -556,8 +555,7 @@ GEM
      ruby2_keywords
    msgpack (1.8.0)
    multi_json (1.15.0)
-    multi_xml (0.8.0)
-      bigdecimal (>= 3.1, < 5)
+    multi_xml (0.6.0)
    multipart-post (2.3.0)
    mutex_m (0.3.0)
    neighbor (0.2.3)
@@ -8,6 +8,7 @@ ___
 The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

 <p>
+  <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
  <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
    <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
  <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/cloud/build/chatwoot/chatwoot" alt="Docker Build Badge"></a>
@@ -136,4 +137,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>


-*Chatwoot* &copy; 2017-2026, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.
@@ -1 +1 @@
-4.9.2
+4.9.1
@@ -1 +1 @@
-3.5.0
+3.4.3
@@ -1,38 +0,0 @@
-class V2::Reports::ChannelSummaryBuilder
-  include DateRangeHelper
-
-  pattr_initialize [:account!, :params!]
-
-  def build
-    conversations_by_channel_and_status.transform_values { |status_counts| build_channel_stats(status_counts) }
-  end
-
-  private
-
-  def conversations_by_channel_and_status
-    account.conversations
-           .joins(:inbox)
-           .where(created_at: range)
-           .group('inboxes.channel_type', 'conversations.status')
-           .count
-           .each_with_object({}) do |((channel_type, status), count), grouped|
-      grouped[channel_type] ||= {}
-      grouped[channel_type][status] = count
-    end
-  end
-
-  def build_channel_stats(status_counts)
-    open_count = status_counts['open'] || 0
-    resolved_count = status_counts['resolved'] || 0
-    pending_count = status_counts['pending'] || 0
-    snoozed_count = status_counts['snoozed'] || 0
-
-    {
-      open: open_count,
-      resolved: resolved_count,
-      pending: pending_count,
-      snoozed: snoozed_count,
-      total: open_count + resolved_count + pending_count + snoozed_count
-    }
-  end
-end
@@ -1,76 +0,0 @@
-class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::BaseController
-  before_action :current_account
-  before_action :authorize_account_update, only: [:update]
-
-  def show
-    render json: preferences_payload
-  end
-
-  def update
-    params_to_update = captain_params
-    @current_account.captain_models = params_to_update[:captain_models] if params_to_update[:captain_models]
-    @current_account.captain_features = params_to_update[:captain_features] if params_to_update[:captain_features]
-    @current_account.save!
-
-    render json: preferences_payload
-  end
-
-  private
-
-  def preferences_payload
-    {
-      providers: Llm::Models.providers,
-      models: Llm::Models.models,
-      features: features_with_account_preferences
-    }
-  end
-
-  def authorize_account_update
-    authorize @current_account, :update?
-  end
-
-  def captain_params
-    permitted = {}
-    permitted[:captain_models] = merged_captain_models if params[:captain_models].present?
-    permitted[:captain_features] = merged_captain_features if params[:captain_features].present?
-    permitted
-  end
-
-  def merged_captain_models
-    existing_models = @current_account.captain_models || {}
-    existing_models.merge(permitted_captain_models)
-  end
-
-  def merged_captain_features
-    existing_features = @current_account.captain_features || {}
-    existing_features.merge(permitted_captain_features)
-  end
-
-  def permitted_captain_models
-    params.require(:captain_models).permit(
-      :editor, :assistant, :copilot, :label_suggestion,
-      :audio_transcription, :help_center_search
-    ).to_h.stringify_keys
-  end
-
-  def permitted_captain_features
-    params.require(:captain_features).permit(
-      :editor, :assistant, :copilot, :label_suggestion,
-      :audio_transcription, :help_center_search
-    ).to_h.stringify_keys
-  end
-
-  def features_with_account_preferences
-    preferences = Current.account.captain_preferences
-    account_features = preferences[:features] || {}
-    account_models = preferences[:models] || {}
-
-    Llm::Models.feature_keys.index_with do |feature_key|
-      config = Llm::Models.feature_config(feature_key)
-      config.merge(
-        enabled: account_features[feature_key] == true,
-        selected: account_models[feature_key] || config[:default]
-      )
-    end
-  end
-end
@@ -28,7 +28,5 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
      search_type: search_type,
      params: params
    ).perform
-  rescue ArgumentError => e
-    render json: { error: e.message }, status: :unprocessable_entity
  end
 end
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label, :channel]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]

  def agent
    render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -18,12 +18,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    render_report_with(V2::Reports::LabelSummaryBuilder)
  end

-  def channel
-    return render_could_not_create_error(I18n.t('errors.reports.date_range_too_long')) if date_range_too_long?
-
-    render_report_with(V2::Reports::ChannelSummaryBuilder)
-  end
-
  private

  def check_authorization
@@ -46,12 +40,4 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
  def permitted_params
    params.permit(:since, :until, :business_hours)
  end
-
-  def date_range_too_long?
-    return false if permitted_params[:since].blank? || permitted_params[:until].blank?
-
-    since_time = Time.zone.at(permitted_params[:since].to_i)
-    until_time = Time.zone.at(permitted_params[:until].to_i)
-    (until_time - since_time) > 6.months
-  end
 end
@@ -16,7 +16,7 @@ class DashboardController < ActionController::Base
    CHATWOOT_INBOX_TOKEN
    API_CHANNEL_NAME
    API_CHANNEL_THUMBNAIL
-    CLOUD_ANALYTICS_TOKEN
+    ANALYTICS_TOKEN
    DIRECT_UPLOADS_ENABLED
    MAXIMUM_FILE_UPLOAD_SIZE
    HCAPTCHA_SITE_KEY
@@ -1,18 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CaptainPreferences extends ApiClient {
-  constructor() {
-    super('captain/preferences', { accountScoped: true });
-  }
-
-  get() {
-    return axios.get(this.url);
-  }
-
-  updatePreferences(data) {
-    return axios.put(this.url, data);
-  }
-}
-
-export default new CaptainPreferences();
@@ -14,48 +14,38 @@ class SearchAPI extends ApiClient {
    });
  }

-  contacts({ q, page = 1, since, until }) {
+  contacts({ q, page = 1 }) {
    return axios.get(`${this.url}/contacts`, {
      params: {
        q,
        page: page,
-        since,
-        until,
      },
    });
  }

-  conversations({ q, page = 1, since, until }) {
+  conversations({ q, page = 1 }) {
    return axios.get(`${this.url}/conversations`, {
      params: {
        q,
        page: page,
-        since,
-        until,
      },
    });
  }

-  messages({ q, page = 1, since, until, from, inboxId }) {
+  messages({ q, page = 1 }) {
    return axios.get(`${this.url}/messages`, {
      params: {
        q,
        page: page,
-        since,
-        until,
-        from,
-        inbox_id: inboxId,
      },
    });
  }

-  articles({ q, page = 1, since, until }) {
+  articles({ q, page = 1 }) {
    return axios.get(`${this.url}/articles`, {
      params: {
        q,
        page: page,
-        since,
-        until,
      },
    });
  }
@@ -1,134 +0,0 @@
-import searchAPI from '../search';
-import ApiClient from '../ApiClient';
-
-describe('#SearchAPI', () => {
-  it('creates correct instance', () => {
-    expect(searchAPI).toBeInstanceOf(ApiClient);
-    expect(searchAPI).toHaveProperty('get');
-    expect(searchAPI).toHaveProperty('contacts');
-    expect(searchAPI).toHaveProperty('conversations');
-    expect(searchAPI).toHaveProperty('messages');
-    expect(searchAPI).toHaveProperty('articles');
-  });
-
-  describe('API calls', () => {
-    const originalAxios = window.axios;
-    const axiosMock = {
-      get: vi.fn(() => Promise.resolve()),
-    };
-
-    beforeEach(() => {
-      window.axios = axiosMock;
-    });
-
-    afterEach(() => {
-      window.axios = originalAxios;
-      vi.clearAllMocks();
-    });
-
-    it('#get', () => {
-      searchAPI.get({ q: 'test query' });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search', {
-        params: { q: 'test query' },
-      });
-    });
-
-    it('#contacts', () => {
-      searchAPI.contacts({ q: 'test', page: 1 });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/contacts', {
-        params: { q: 'test', page: 1, since: undefined, until: undefined },
-      });
-    });
-
-    it('#contacts with date filters', () => {
-      searchAPI.contacts({
-        q: 'test',
-        page: 2,
-        since: 1700000000,
-        until: 1732000000,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/contacts', {
-        params: { q: 'test', page: 2, since: 1700000000, until: 1732000000 },
-      });
-    });
-
-    it('#conversations', () => {
-      searchAPI.conversations({ q: 'test', page: 1 });
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/search/conversations',
-        {
-          params: { q: 'test', page: 1, since: undefined, until: undefined },
-        }
-      );
-    });
-
-    it('#conversations with date filters', () => {
-      searchAPI.conversations({
-        q: 'test',
-        page: 1,
-        since: 1700000000,
-        until: 1732000000,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/search/conversations',
-        {
-          params: { q: 'test', page: 1, since: 1700000000, until: 1732000000 },
-        }
-      );
-    });
-
-    it('#messages', () => {
-      searchAPI.messages({ q: 'test', page: 1 });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/messages', {
-        params: {
-          q: 'test',
-          page: 1,
-          since: undefined,
-          until: undefined,
-          from: undefined,
-          inbox_id: undefined,
-        },
-      });
-    });
-
-    it('#messages with all filters', () => {
-      searchAPI.messages({
-        q: 'test',
-        page: 1,
-        since: 1700000000,
-        until: 1732000000,
-        from: 'contact:42',
-        inboxId: 10,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/messages', {
-        params: {
-          q: 'test',
-          page: 1,
-          since: 1700000000,
-          until: 1732000000,
-          from: 'contact:42',
-          inbox_id: 10,
-        },
-      });
-    });
-
-    it('#articles', () => {
-      searchAPI.articles({ q: 'test', page: 1 });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/articles', {
-        params: { q: 'test', page: 1, since: undefined, until: undefined },
-      });
-    });
-
-    it('#articles with date filters', () => {
-      searchAPI.articles({
-        q: 'test',
-        page: 2,
-        since: 1700000000,
-        until: 1732000000,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/articles', {
-        params: { q: 'test', page: 2, since: 1700000000, until: 1732000000 },
-      });
-    });
-  });
-});
@@ -19,7 +19,7 @@ const handleClick = () => {

 <template>
  <div
-    class="flex flex-col w-full outline-1 outline outline-n-container group/cardLayout rounded-xl bg-n-solid-2"
+    class="flex flex-col w-full shadow outline-1 outline outline-n-container group/cardLayout rounded-2xl bg-n-solid-2"
  >
    <div
      class="flex w-full gap-3 py-5"
@@ -35,10 +35,6 @@ const sortMenus = [
    label: t('COMPANIES.SORT_BY.OPTIONS.CREATED_AT'),
    value: 'created_at',
  },
-  {
-    label: t('COMPANIES.SORT_BY.OPTIONS.CONTACTS_COUNT'),
-    value: 'contacts_count',
-  },
 ];

 const orderingMenus = [
@@ -4,7 +4,6 @@ import { useI18n } from 'vue-i18n';

 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';

 const props = defineProps({
  menuItems: {
@@ -38,13 +37,9 @@ const props = defineProps({
    type: String,
    default: '',
  },
-  disableLocalFiltering: {
-    type: Boolean,
-    default: false,
-  },
 });

-const emit = defineEmits(['action', 'search']);
+const emit = defineEmits(['action']);

 const { t } = useI18n();

@@ -62,7 +57,6 @@ const flattenedMenuItems = computed(() => {
 });

 const filteredMenuItems = computed(() => {
-  if (props.disableLocalFiltering) return props.menuItems;
  if (!searchQuery.value) return flattenedMenuItems.value;

  return flattenedMenuItems.value.filter(item =>
@@ -75,7 +69,7 @@ const filteredMenuSections = computed(() => {
    return [];
  }

-  if (props.disableLocalFiltering || !searchQuery.value) {
+  if (!searchQuery.value) {
    return props.menuSections;
  }

@@ -95,12 +89,6 @@ const filteredMenuSections = computed(() => {
    .filter(section => section.items.length > 0);
 });

-const handleSearchInput = event => {
-  if (props.disableLocalFiltering) {
-    emit('search', event.target.value);
-  }
-};
-
 const handleAction = item => {
  const { action, value, ...rest } = item;
  emit('action', { action, value, ...rest });
@@ -130,7 +118,7 @@ onMounted(() => {
  >
    <div
      v-if="showSearch"
-      class="sticky top-0 bg-n-alpha-3 backdrop-blur-sm pt-2 z-20"
+      class="sticky top-0 bg-n-alpha-3 backdrop-blur-sm pt-2"
    >
      <div class="relative">
        <span class="absolute i-lucide-search size-3.5 top-2 left-3" />
@@ -142,7 +130,6 @@ onMounted(() => {
            searchPlaceholder || t('DROPDOWN_MENU.SEARCH_PLACEHOLDER')
          "
          class="reset-base w-full h-8 py-2 pl-10 pr-2 text-sm focus:outline-none border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12"
-          @input="handleSearchInput"
        />
      </div>
    </div>
@@ -154,23 +141,10 @@ onMounted(() => {
      >
        <p
          v-if="section.title"
-          class="px-2 py-2 text-xs mb-0 font-medium text-n-slate-11 uppercase tracking-wide sticky z-10 bg-n-alpha-3 backdrop-blur-sm"
-          :class="showSearch ? 'top-10' : 'top-0'"
+          class="px-2 pt-2 text-xs font-medium text-n-slate-11 uppercase tracking-wide"
        >
          {{ section.title }}
        </p>
-        <div
-          v-if="section.isLoading"
-          class="flex items-center justify-center py-2"
-        >
-          <Spinner :size="24" />
-        </div>
-        <div
-          v-else-if="!section.items.length && section.emptyState"
-          class="text-sm text-n-slate-11 px-2 py-1.5"
-        >
-          {{ section.emptyState }}
-        </div>
        <button
          v-for="(item, itemIndex) in section.items"
          :key="item.value || itemIndex"
@@ -261,6 +235,5 @@ onMounted(() => {
          : t('DROPDOWN_MENU.EMPTY_STATE')
      }}
    </div>
-    <slot name="footer" />
  </div>
 </template>
@@ -42,10 +42,7 @@ const props = defineProps({
 const emit = defineEmits(['retry']);

 const allMessages = computed(() => {
-  return useCamelCase(props.messages, {
-    deep: true,
-    stopPaths: ['content_attributes.translations'],
-  });
+  return useCamelCase(props.messages, { deep: true });
 });

 const currentChat = useMapGetter('getSelectedChat');
@@ -17,10 +17,6 @@ const { attachment } = defineProps({
    type: Object,
    required: true,
  },
-  showTranscribedText: {
-    type: Boolean,
-    default: true,
-  },
 });

 defineOptions({
@@ -186,7 +182,7 @@ const downloadAudio = async () => {
    </div>

    <div
-      v-if="attachment.transcribedText && showTranscribedText"
+      v-if="attachment.transcribedText"
      class="text-n-slate-12 p-3 text-sm bg-n-alpha-1 rounded-lg w-full break-words"
    >
      {{ attachment.transcribedText }}
@@ -1,11 +1,12 @@
 <script setup>
-import { h, ref, computed, onMounted } from 'vue';
+import { h, computed, onMounted } from 'vue';
 import { provideSidebarContext } from './provider';
 import { useAccount } from 'dashboard/composables/useAccount';
 import { useKbd } from 'dashboard/composables/utils/useKbd';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useStore } from 'vuex';
 import { useI18n } from 'vue-i18n';
+import { useStorage } from '@vueuse/core';
 import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
 import { vOnClickOutside } from '@vueuse/components';
 import { emitter } from 'shared/helpers/mitt';
@@ -54,7 +55,14 @@ const toggleShortcutModalFn = show => {

 useSidebarKeyboardShortcuts(toggleShortcutModalFn);

-const expandedItem = ref(null);
+// We're using localStorage to store the expanded item in the sidebar
+// This helps preserve context when navigating between portal and dashboard layouts
+// and also when the user refreshes the page
+const expandedItem = useStorage(
+  'next-sidebar-expanded-item',
+  null,
+  sessionStorage
+);

 const setExpandedItem = name => {
  expandedItem.value = expandedItem.value === name ? null : name;
@@ -485,12 +493,6 @@ const menuItems = computed(() => {
          icon: 'i-lucide-briefcase',
          to: accountScopedRoute('general_settings_index'),
        },
-        // {
-        //   name: 'Settings Captain',
-        //   label: t('SIDEBAR.CAPTAIN_AI'),
-        //   icon: 'i-woot-captain',
-        //   to: accountScopedRoute('captain_settings_index'),
-        // },
        {
          name: 'Settings Agents',
          label: t('SIDEBAR.AGENTS'),
@@ -1,5 +1,5 @@
 <script setup>
-import { computed, onMounted, watch, nextTick } from 'vue';
+import { computed, onMounted, nextTick } from 'vue';
 import { useSidebarContext } from './provider';
 import { useRoute, useRouter } from 'vue-router';
 import Policy from 'dashboard/components/policy.vue';
@@ -126,16 +126,6 @@ onMounted(async () => {
    setExpandedItem(props.name);
  }
 });
-
-watch(
-  hasActiveChild,
-  hasNewActiveChild => {
-    if (hasNewActiveChild && !isExpanded.value) {
-      setExpandedItem(props.name);
-    }
-  },
-  { once: true }
-);
 </script>

 <!-- eslint-disable-next-line vue/no-root-v-if -->
@@ -1,5 +1,5 @@
 <script setup>
-import { computed, ref, onMounted, nextTick, watch } from 'vue';
+import { computed, ref, onMounted, nextTick } from 'vue';
 import { useResizeObserver } from '@vueuse/core';

 const props = defineProps({
@@ -31,24 +31,20 @@ const enableTransition = ref(false);
 const activeElement = computed(() => tabRefs.value[activeTab.value]);

 const updateIndicator = () => {
-  nextTick(() => {
-    if (!activeElement.value) return;
+  if (!activeElement.value) return;

-    indicatorStyle.value = {
-      left: `${activeElement.value.offsetLeft}px`,
-      width: `${activeElement.value.offsetWidth}px`,
-    };
-  });
+  indicatorStyle.value = {
+    left: `${activeElement.value.offsetLeft}px`,
+    width: `${activeElement.value.offsetWidth}px`,
+  };
 };

-useResizeObserver(activeElement, updateIndicator);
-
-// Watch for prop/tabs changes to update indicator position
-watch([() => props.initialActiveTab, () => props.tabs], updateIndicator, {
-  immediate: true,
+useResizeObserver(activeElement, () => {
+  if (enableTransition.value || !activeElement.value) updateIndicator();
 });

 onMounted(() => {
+  updateIndicator();
  nextTick(() => {
    enableTransition.value = true;
  });
@@ -70,7 +66,7 @@ const showDivider = index => {

 <template>
  <div
-    class="relative flex items-center h-8 rounded-lg bg-n-alpha-1 dark:bg-n-solid-1 w-fit transition-all duration-200 ease-out has-[button:active]:scale-[1.01]"
+    class="relative flex items-center h-8 rounded-lg bg-n-alpha-1 w-fit transition-all duration-200 ease-out has-[button:active]:scale-[1.01]"
  >
    <div
      class="absolute rounded-lg bg-n-solid-active shadow-sm pointer-events-none h-8 outline-1 outline outline-n-container inset-y-0"
@@ -55,7 +55,6 @@ import {
  getSelectionCoords,
  calculateMenuPosition,
  getEffectiveChannelType,
-  stripUnsupportedFormatting,
 } from 'dashboard/helper/editorHelper';
 import {
  hasPressedEnterAndNotCmdOrShift,
@@ -132,10 +131,8 @@ const editorMenuOptions = computed(() => {

 const createState = (content, placeholder, plugins = [], methods = {}) => {
  const schema = editorSchema.value;
-  // Strip unsupported formatting before parsing to prevent "Token type not supported" errors
-  const sanitizedContent = stripUnsupportedFormatting(content, schema);
  return EditorState.create({
-    doc: new MessageMarkdownTransformer(schema).parse(sanitizedContent),
+    doc: new MessageMarkdownTransformer(schema).parse(content),
    plugins: buildEditor({
      schema,
      placeholder,
@@ -7,7 +7,9 @@ import { useTrack } from 'dashboard/composables';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';

+import CannedResponse from './CannedResponse.vue';
 import ReplyToMessage from './ReplyToMessage.vue';
+import ResizableTextArea from 'shared/components/ResizableTextArea.vue';
 import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview.vue';
 import ReplyTopPanel from 'dashboard/components/widgets/WootWriter/ReplyTopPanel.vue';
 import ReplyEmailHead from './ReplyEmailHead.vue';
@@ -44,6 +46,7 @@ import {
  appendSignature,
  removeSignature,
  getEffectiveChannelType,
+  extractTextFromMarkdown,
 } from 'dashboard/helper/editorHelper';

 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
@@ -69,6 +72,8 @@ export default {
    WhatsappTemplates,
    WootMessageEditor,
    QuotedEmailPreview,
+    ResizableTextArea,
+    CannedResponse,
  },
  mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
  props: {
@@ -109,6 +114,8 @@ export default {
      recordingAudioState: '',
      recordingAudioDurationText: '',
      replyType: REPLY_EDITOR_MODES.REPLY,
+      mentionSearchKey: '',
+      hasSlashCommand: false,
      bccEmails: '',
      ccEmails: '',
      toEmails: '',
@@ -141,6 +148,9 @@ export default {
      if (!senderId) return {};
      return this.$store.getters['contacts/getContact'](senderId);
    },
+    isRichEditorEnabled() {
+      return this.isAWebWidgetInbox || this.isAnEmailChannel || this.isAPIInbox;
+    },
    shouldShowReplyToMessage() {
      return (
        this.inReplyTo?.id &&
@@ -399,6 +409,19 @@ export default {
        !!this.quotedEmailText
      );
    },
+    showRichContentEditor() {
+      if (this.isOnPrivateNote || this.isRichEditorEnabled) {
+        return true;
+      }
+
+      return false;
+    },
+    // ensure that the signature is plain text depending on `showRichContentEditor`
+    signatureToApply() {
+      return this.showRichContentEditor
+        ? this.messageSignature
+        : extractTextFromMarkdown(this.messageSignature);
+    },
  },
  watch: {
    currentChat(conversation, oldConversation) {
@@ -441,7 +464,25 @@ export default {
        this.resetRecorderAndClearAttachments();
      }
    },
-    message() {
+    message(updatedMessage) {
+      // Check if the message starts with a slash.
+      const bodyWithoutSignature = removeSignature(
+        updatedMessage,
+        this.signatureToApply
+      );
+      const startsWithSlash = bodyWithoutSignature.startsWith('/');
+
+      // Determine if the user is potentially typing a slash command.
+      // This is true if the message starts with a slash and the rich content editor is not active.
+      this.hasSlashCommand = startsWithSlash && !this.showRichContentEditor;
+      this.showMentions = this.hasSlashCommand;
+
+      // If a slash command is active, extract the command text after the slash.
+      // If not, reset the mentionSearchKey.
+      this.mentionSearchKey = this.hasSlashCommand
+        ? bodyWithoutSignature.substring(1)
+        : '';
+
      // Autosave the current message draft.
      this.doAutoSaveDraft();
    },
@@ -491,14 +532,20 @@ export default {
  methods: {
    handleInsert(article) {
      const { url, title } = article;
-      // Removing empty lines from the title
-      const lines = title.split('\n');
-      const nonEmptyLines = lines.filter(line => line.trim() !== '');
-      const filteredMarkdown = nonEmptyLines.join(' ');
-      emitter.emit(
-        BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
-        `[${filteredMarkdown}](${url})`
-      );
+      if (this.isRichEditorEnabled) {
+        // Removing empty lines from the title
+        const lines = title.split('\n');
+        const nonEmptyLines = lines.filter(line => line.trim() !== '');
+        const filteredMarkdown = nonEmptyLines.join(' ');
+        emitter.emit(
+          BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
+          `[${filteredMarkdown}](${url})`
+        );
+      } else {
+        this.addIntoEditor(
+          `${this.$t('CONVERSATION.REPLYBOX.INSERT_READ_MORE')} ${url}`
+        );
+      }

      useTrack(CONVERSATION_EVENTS.INSERT_ARTICLE_LINK);
    },
@@ -567,14 +614,26 @@ export default {
      if (this.isPrivate) {
        return message;
      }
-
-      const effectiveChannelType = getEffectiveChannelType(
-        this.channelType,
-        this.inbox?.medium || ''
-      );
+      if (this.showRichContentEditor) {
+        const effectiveChannelType = getEffectiveChannelType(
+          this.channelType,
+          this.inbox?.medium || ''
+        );
+        return this.sendWithSignature
+          ? appendSignature(
+              message,
+              this.messageSignature,
+              effectiveChannelType
+            )
+          : removeSignature(
+              message,
+              this.messageSignature,
+              effectiveChannelType
+            );
+      }
      return this.sendWithSignature
-        ? appendSignature(message, this.messageSignature, effectiveChannelType)
-        : removeSignature(message, this.messageSignature, effectiveChannelType);
+        ? appendSignature(message, this.signatureToApply)
+        : removeSignature(message, this.signatureToApply);
    },
    removeFromDraft() {
      if (this.conversationIdByRoute) {
@@ -590,6 +649,7 @@ export default {
        Escape: {
          action: () => {
            this.hideEmojiPicker();
+            this.hideMentions();
          },
          allowOnFocusedInput: true,
        },
@@ -634,6 +694,11 @@ export default {
      // Don't handle paste if compose new conversation modal is open
      if (this.newConversationModalActive) return;

+      const data = e.clipboardData.files;
+      if (!this.showRichContentEditor && data.length !== 0) {
+        this.$refs.messageInput?.$el?.blur();
+      }
+
      // Filter valid files (non-zero size)
      Array.from(e.clipboardData.files)
        .filter(file => file.size > 0)
@@ -767,15 +832,19 @@ export default {
        // if signature is enabled, append it to the message
        // appendSignature ensures that the signature is not duplicated
        // so we don't need to check if the signature is already present
-        const effectiveChannelType = getEffectiveChannelType(
-          this.channelType,
-          this.inbox?.medium || ''
-        );
-        message = appendSignature(
-          message,
-          this.messageSignature,
-          effectiveChannelType
-        );
+        if (this.showRichContentEditor) {
+          const effectiveChannelType = getEffectiveChannelType(
+            this.channelType,
+            this.inbox?.medium || ''
+          );
+          message = appendSignature(
+            message,
+            this.messageSignature,
+            effectiveChannelType
+          );
+        } else {
+          message = appendSignature(message, this.signatureToApply);
+        }
      }

      const updatedMessage = replaceVariablesInMessage({
@@ -799,30 +868,52 @@ export default {
      });
      if (canReply || this.isAWhatsAppChannel || this.isAPIInbox)
        this.replyType = mode;
-      if (this.isRecordingAudio) {
-        this.toggleAudioRecorder();
+      if (this.showRichContentEditor) {
+        if (this.isRecordingAudio) {
+          this.toggleAudioRecorder();
+        }
+        return;
      }
+      this.$nextTick(() => this.$refs.messageInput.focus());
    },
    clearEditorSelection() {
      this.updateEditorSelectionWith = '';
    },
+    insertIntoTextEditor(text, selectionStart, selectionEnd) {
+      const { message } = this;
+      const newMessage =
+        message.slice(0, selectionStart) +
+        text +
+        message.slice(selectionEnd, message.length);
+      this.message = newMessage;
+    },
    addIntoEditor(content) {
-      this.updateEditorSelectionWith = content;
-      this.onFocus();
+      if (this.showRichContentEditor) {
+        this.updateEditorSelectionWith = content;
+        this.onFocus();
+      }
+      if (!this.showRichContentEditor) {
+        const { selectionStart, selectionEnd } = this.$refs.messageInput.$el;
+        this.insertIntoTextEditor(content, selectionStart, selectionEnd);
+      }
    },
    clearMessage() {
      this.message = '';
      if (this.sendWithSignature && !this.isPrivate) {
        // if signature is enabled, append it to the message
-        const effectiveChannelType = getEffectiveChannelType(
-          this.channelType,
-          this.inbox?.medium || ''
-        );
-        this.message = appendSignature(
-          this.message,
-          this.messageSignature,
-          effectiveChannelType
-        );
+        if (this.showRichContentEditor) {
+          const effectiveChannelType = getEffectiveChannelType(
+            this.channelType,
+            this.inbox?.medium || ''
+          );
+          this.message = appendSignature(
+            this.message,
+            this.messageSignature,
+            effectiveChannelType
+          );
+        } else {
+          this.message = appendSignature(this.message, this.signatureToApply);
+        }
      }
      this.attachedFiles = [];
      this.isRecordingAudio = false;
@@ -857,6 +948,9 @@ export default {
        this.toggleEmojiPicker();
      }
    },
+    hideMentions() {
+      this.showMentions = false;
+    },
    onTypingOn() {
      this.toggleTyping('on');
    },
@@ -1103,6 +1197,13 @@ export default {
        :message="inReplyTo"
        @dismiss="resetReplyToMessage"
      />
+      <CannedResponse
+        v-if="showMentions && hasSlashCommand"
+        v-on-clickaway="hideMentions"
+        class="normal-editor__canned-box"
+        :search-key="mentionSearchKey"
+        @replace="replaceText"
+      />
      <EmojiInput
        v-if="showEmojiPicker"
        v-on-clickaway="hideEmojiPicker"
@@ -1126,7 +1227,23 @@ export default {
        @play="recordingAudioState = 'playing'"
        @pause="recordingAudioState = 'paused'"
      />
+      <ResizableTextArea
+        v-else-if="!showRichContentEditor"
+        ref="messageInput"
+        v-model="message"
+        class="rounded-none input"
+        :placeholder="messagePlaceHolder"
+        :min-height="4"
+        :signature="signatureToApply"
+        allow-signature
+        :send-with-signature="sendWithSignature"
+        @typing-off="onTypingOff"
+        @typing-on="onTypingOn"
+        @focus="onFocus"
+        @blur="onBlur"
+      />
      <WootMessageEditor
+        v-else
        v-model="message"
        :editor-id="editorStateId"
        class="input popover-prosemirror-menu"
@@ -1252,6 +1369,10 @@ export default {

 .reply-box__top {
  @apply relative py-0 px-4 -mt-px;
+
+  textarea {
+    @apply shadow-none outline-none border-transparent bg-transparent m-0 max-h-60 min-h-[3rem] pt-4 pb-0 px-0 resize-none;
+  }
 }

 .emoji-dialog {
@@ -1271,4 +1392,9 @@ export default {
    @apply ltr:left-1 rtl:right-1 -bottom-2;
  }
 }
+
+.normal-editor__canned-box {
+  width: calc(100% - 2 * 1rem);
+  left: 1rem;
+}
 </style>
@@ -1,7 +1,6 @@
 <script setup>
 import { ref, watch, computed, nextTick } from 'vue';
 import { useKeyboardNavigableList } from 'dashboard/composables/useKeyboardNavigableList';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';

 const props = defineProps({
  items: {
@@ -16,8 +15,6 @@ const props = defineProps({

 const emit = defineEmits(['mentionSelect']);

-const { getPlainText } = useMessageFormatter();
-
 const mentionsListContainerRef = ref(null);
 const selectedIndex = ref(0);

@@ -97,7 +94,7 @@ const variableKey = (item = {}) => {
                'text-n-slate-12': index === selectedIndex,
              }"
            >
-              {{ getPlainText(item.description) }}
+              {{ item.description }}
            </p>
            <p
              class="max-w-full min-w-0 mb-0 overflow-hidden text-xs text-n-slate-11 group-hover:text-n-slate-12 text-ellipsis whitespace-nowrap"
@@ -1,31 +1,39 @@
-import { selectTranslation } from '../useTranslations';
+import { ref } from 'vue';
+import { useTranslations } from '../useTranslations';

-describe('selectTranslation', () => {
-  it('returns null when translations is null', () => {
-    expect(selectTranslation(null, 'en', 'en')).toBeNull();
+describe('useTranslations', () => {
+  it('returns false and null when contentAttributes is null', () => {
+    const contentAttributes = ref(null);
+    const { hasTranslations, translationContent } =
+      useTranslations(contentAttributes);
+    expect(hasTranslations.value).toBe(false);
+    expect(translationContent.value).toBeNull();
  });

-  it('returns null when translations is empty', () => {
-    expect(selectTranslation({}, 'en', 'en')).toBeNull();
+  it('returns false and null when translations are missing', () => {
+    const contentAttributes = ref({});
+    const { hasTranslations, translationContent } =
+      useTranslations(contentAttributes);
+    expect(hasTranslations.value).toBe(false);
+    expect(translationContent.value).toBeNull();
  });

-  it('returns first translation when no locale matches', () => {
-    const translations = { en: 'Hello', es: 'Hola' };
-    expect(selectTranslation(translations, 'fr', 'de')).toBe('Hello');
+  it('returns false and null when translations is an empty object', () => {
+    const contentAttributes = ref({ translations: {} });
+    const { hasTranslations, translationContent } =
+      useTranslations(contentAttributes);
+    expect(hasTranslations.value).toBe(false);
+    expect(translationContent.value).toBeNull();
  });

-  it('returns translation matching agent locale', () => {
-    const translations = { en: 'Hello', es: 'Hola', zh_CN: '你好' };
-    expect(selectTranslation(translations, 'es', 'en')).toBe('Hola');
-  });
-
-  it('falls back to account locale when agent locale not found', () => {
-    const translations = { en: 'Hello', zh_CN: '你好' };
-    expect(selectTranslation(translations, 'fr', 'zh_CN')).toBe('你好');
-  });
-
-  it('returns first translation when both locales are undefined', () => {
-    const translations = { en: 'Hello', es: 'Hola' };
-    expect(selectTranslation(translations, undefined, undefined)).toBe('Hello');
+  it('returns true and correct translation content when translations exist', () => {
+    const contentAttributes = ref({
+      translations: { en: 'Hello' },
+    });
+    const { hasTranslations, translationContent } =
+      useTranslations(contentAttributes);
+    expect(hasTranslations.value).toBe(true);
+    // Should return the first translation (en: 'Hello')
+    expect(translationContent.value).toBe('Hello');
  });
 });
@@ -1,25 +1,4 @@
 import { computed } from 'vue';
-import { useUISettings } from './useUISettings';
-import { useAccount } from './useAccount';
-
-/**
- * Select translation based on locale priority.
- * @param {Object} translations - Translations object with locale keys
- * @param {string} agentLocale - Agent's preferred locale
- * @param {string} accountLocale - Account's default locale
- * @returns {string|null} Selected translation or null
- */
-export function selectTranslation(translations, agentLocale, accountLocale) {
-  if (!translations || Object.keys(translations).length === 0) return null;
-
-  if (agentLocale && translations[agentLocale]) {
-    return translations[agentLocale];
-  }
-  if (accountLocale && translations[accountLocale]) {
-    return translations[accountLocale];
-  }
-  return translations[Object.keys(translations)[0]];
-}

 /**
 * Composable to extract translation state/content from contentAttributes.
@@ -27,9 +6,6 @@ export function selectTranslation(translations, agentLocale, accountLocale) {
 * @returns {Object} { hasTranslations, translationContent }
 */
 export function useTranslations(contentAttributes) {
-  const { uiSettings } = useUISettings();
-  const { currentAccount } = useAccount();
-
  const hasTranslations = computed(() => {
    if (!contentAttributes.value) return false;
    const { translations = {} } = contentAttributes.value;
@@ -38,11 +14,8 @@ export function useTranslations(contentAttributes) {

  const translationContent = computed(() => {
    if (!hasTranslations.value) return null;
-    return selectTranslation(
-      contentAttributes.value.translations,
-      uiSettings.value?.locale,
-      currentAccount.value?.locale
-    );
+    const translations = contentAttributes.value.translations;
+    return translations[Object.keys(translations)[0]];
  });

  return { hasTranslations, translationContent };
@@ -237,12 +237,8 @@ export const MARKDOWN_PATTERNS = [
    patterns: [{ pattern: /`([^`]+)`/g, replacement: '$1' }],
  },
  {
-    type: 'link', // PM: link
-    patterns: [
-      { pattern: /\[([^\]]+)\]\([^)]+\)/g, replacement: '$1' }, // [text](url) -> text
-      { pattern: /<([a-zA-Z][a-zA-Z0-9+.-]*:[^\s>]+)>/g, replacement: '$1' }, // <https://...>, <mailto:...>, <tel:...>, <ftp://...>, etc
-      { pattern: /<([^\s@]+@[^\s@>]+)>/g, replacement: '$1' }, // <user@example.com> -> user@example.com
-    ],
+    type: 'link', // PM: link, eg: [text](url)
+    patterns: [{ pattern: /\[([^\]]+)\]\([^)]+\)/g, replacement: '$1' }],
  },
 ];

@@ -5,5 +5,4 @@ export const LOCAL_STORAGE_KEYS = {
  COLOR_SCHEME: 'color_scheme',
  DISMISSED_LABEL_SUGGESTIONS: 'labelSuggestionsDismissed',
  MESSAGE_REPLY_TO: 'messageReplyTo',
-  RECENT_SEARCHES: 'recentSearches',
 };
@@ -43,7 +43,6 @@ export const FEATURE_FLAGS = {
  SAML: 'saml',
  QUOTED_EMAIL_REPLY: 'quoted_email_reply',
  COMPANIES: 'companies',
-  ADVANCED_SEARCH: 'advanced_search',
 };

 export const PREMIUM_FEATURES = [
@@ -1,4 +1,4 @@
-import * as amplitude from '@amplitude/analytics-browser';
+import posthog from 'posthog-js';

 /**
 * AnalyticsHelper class to initialize and track user analytics
@@ -26,10 +26,12 @@ export class AnalyticsHelper {
      return;
    }

-    amplitude.init(this.analyticsToken, {
-      defaultTracking: false,
+    posthog.init(this.analyticsToken, {
+      api_host: 'https://app.posthog.com',
+      capture_pageview: false,
+      persistence: 'localStorage+cookie',
    });
-    this.analytics = amplitude;
+    this.analytics = posthog;
  }

  /**
@@ -43,26 +45,20 @@ export class AnalyticsHelper {
    }

    this.user = user;
-    this.analytics.setUserId(`user-${this.user.id.toString()}`);
-
-    const identifyEvent = new amplitude.Identify();
-    identifyEvent.set('email', this.user.email);
-    identifyEvent.set('name', this.user.name);
-    identifyEvent.set('avatar', this.user.avatar_url);
-    this.analytics.identify(identifyEvent);
+    this.analytics.identify(this.user.id.toString(), {
+      email: this.user.email,
+      name: this.user.name,
+      avatar: this.user.avatar_url,
+    });

    const { accounts, account_id: accountId } = this.user;
    const [currentAccount] = accounts.filter(
      account => account.id === accountId
    );
    if (currentAccount) {
-      const groupId = `account-${currentAccount.id.toString()}`;
-
-      this.analytics.setGroup('company', groupId);
-
-      const groupIdentify = new amplitude.Identify();
-      groupIdentify.set('name', currentAccount.name);
-      this.analytics.groupIdentify('company', groupId, groupIdentify);
+      this.analytics.group('company', currentAccount.id.toString(), {
+        name: currentAccount.name,
+      });
    }
  }

@@ -76,21 +72,20 @@ export class AnalyticsHelper {
    if (!this.analytics) {
      return;
    }
-    this.analytics.track(eventName, properties);
+    this.analytics.capture(eventName, properties);
  }

  /**
   * Track the page views
   * @function
-   * @param {string} pageName - Page name
-   * @param {Object} [properties={}] - Page view properties
+   * @param {Object} params - Page view properties
   */
-  page(pageName, properties = {}) {
+  page(params) {
    if (!this.analytics) {
      return;
    }

-    this.analytics.track('$pageview', { pageName, ...properties });
+    this.analytics.capture('$pageview', params);
  }
 }

@@ -1,15 +1,12 @@
 import helperObject, { AnalyticsHelper } from '../';

-vi.mock('@amplitude/analytics-browser', () => ({
-  init: vi.fn(),
-  setUserId: vi.fn(),
-  identify: vi.fn(),
-  setGroup: vi.fn(),
-  groupIdentify: vi.fn(),
-  track: vi.fn(),
-  Identify: vi.fn(() => ({
-    set: vi.fn(),
-  })),
+vi.mock('posthog-js', () => ({
+  default: {
+    init: vi.fn(),
+    identify: vi.fn(),
+    capture: vi.fn(),
+    group: vi.fn(),
+  },
 }));

 describe('helperObject', () => {
@@ -25,12 +22,12 @@ describe('AnalyticsHelper', () => {
  });

  describe('init', () => {
-    it('should initialize amplitude with the correct token', async () => {
+    it('should initialize posthog with the correct token', async () => {
      await analyticsHelper.init();
      expect(analyticsHelper.analytics).not.toBe(null);
    });

-    it('should not initialize amplitude if token is not provided', async () => {
+    it('should not initialize posthog if token is not provided', async () => {
      analyticsHelper = new AnalyticsHelper();
      await analyticsHelper.init();
      expect(analyticsHelper.analytics).toBe(null);
@@ -39,15 +36,10 @@ describe('AnalyticsHelper', () => {

  describe('identify', () => {
    beforeEach(() => {
-      analyticsHelper.analytics = {
-        setUserId: vi.fn(),
-        identify: vi.fn(),
-        setGroup: vi.fn(),
-        groupIdentify: vi.fn(),
-      };
+      analyticsHelper.analytics = { identify: vi.fn(), group: vi.fn() };
    });

-    it('should call setUserId and identify on amplitude with correct arguments', () => {
+    it('should call identify on posthog with correct arguments', () => {
      analyticsHelper.identify({
        id: 123,
        email: 'test@example.com',
@@ -57,18 +49,19 @@ describe('AnalyticsHelper', () => {
        account_id: 1,
      });

-      expect(analyticsHelper.analytics.setUserId).toHaveBeenCalledWith(
-        'user-123'
-      );
-      expect(analyticsHelper.analytics.identify).toHaveBeenCalled();
-      expect(analyticsHelper.analytics.setGroup).toHaveBeenCalledWith(
+      expect(analyticsHelper.analytics.identify).toHaveBeenCalledWith('123', {
+        email: 'test@example.com',
+        name: 'Test User',
+        avatar: 'avatar_url',
+      });
+      expect(analyticsHelper.analytics.group).toHaveBeenCalledWith(
        'company',
-        'account-1'
+        '1',
+        { name: 'Account 1' }
      );
-      expect(analyticsHelper.analytics.groupIdentify).toHaveBeenCalled();
    });

-    it('should call identify on amplitude without group', () => {
+    it('should call identify on posthog without group', () => {
      analyticsHelper.identify({
        id: 123,
        email: 'test@example.com',
@@ -78,10 +71,10 @@ describe('AnalyticsHelper', () => {
        account_id: 5,
      });

-      expect(analyticsHelper.analytics.setGroup).not.toHaveBeenCalled();
+      expect(analyticsHelper.analytics.group).not.toHaveBeenCalled();
    });

-    it('should not call analytics methods if analytics is null', () => {
+    it('should not call analytics.page if analytics is null', () => {
      analyticsHelper.analytics = null;
      analyticsHelper.identify({});
      expect(analyticsHelper.analytics).toBe(null);
@@ -90,27 +83,27 @@ describe('AnalyticsHelper', () => {

  describe('track', () => {
    beforeEach(() => {
-      analyticsHelper.analytics = { track: vi.fn() };
+      analyticsHelper.analytics = { capture: vi.fn() };
      analyticsHelper.user = { id: 123 };
    });

-    it('should call track on amplitude with correct arguments', () => {
+    it('should call capture on posthog with correct arguments', () => {
      analyticsHelper.track('Test Event', { prop1: 'value1', prop2: 'value2' });
-      expect(analyticsHelper.analytics.track).toHaveBeenCalledWith(
+      expect(analyticsHelper.analytics.capture).toHaveBeenCalledWith(
        'Test Event',
        { prop1: 'value1', prop2: 'value2' }
      );
    });

-    it('should call track on amplitude with default properties', () => {
+    it('should call capture on posthog with default properties', () => {
      analyticsHelper.track('Test Event');
-      expect(analyticsHelper.analytics.track).toHaveBeenCalledWith(
+      expect(analyticsHelper.analytics.capture).toHaveBeenCalledWith(
        'Test Event',
        {}
      );
    });

-    it('should not call track on amplitude if analytics is not initialized', () => {
+    it('should not call capture on posthog if analytics is not initialized', () => {
      analyticsHelper.analytics = null;
      analyticsHelper.track('Test Event', { prop1: 'value1', prop2: 'value2' });
      expect(analyticsHelper.analytics).toBe(null);
@@ -119,25 +112,24 @@ describe('AnalyticsHelper', () => {

  describe('page', () => {
    beforeEach(() => {
-      analyticsHelper.analytics = { track: vi.fn() };
+      analyticsHelper.analytics = { capture: vi.fn() };
    });

-    it('should call the track method for pageview with the correct arguments', () => {
-      const pageName = 'home';
-      const properties = {
-        path: '/test',
-        name: 'home',
+    it('should call the capture method for pageview with the correct arguments', () => {
+      const params = {
+        name: 'Test page',
+        url: '/test',
      };
-      analyticsHelper.page(pageName, properties);
-      expect(analyticsHelper.analytics.track).toHaveBeenCalledWith(
+      analyticsHelper.page(params);
+      expect(analyticsHelper.analytics.capture).toHaveBeenCalledWith(
        '$pageview',
-        { pageName: 'home', path: '/test', name: 'home' }
+        params
      );
    });

-    it('should not call analytics.track if analytics is null', () => {
+    it('should not call analytics.capture if analytics is null', () => {
      analyticsHelper.analytics = null;
-      analyticsHelper.page('home');
+      analyticsHelper.page();
      expect(analyticsHelper.analytics).toBe(null);
    });
  });
@@ -34,7 +34,6 @@ export function extractTextFromMarkdown(markdown) {

 /**
 * Strip unsupported markdown formatting based on channel capabilities.
- * Uses MARKDOWN_PATTERNS from editor constants.
 *
 * @param {string} markdown - markdown text to process
 * @param {string} channelType - The channel type to check supported formatting
@@ -44,16 +43,35 @@ export function stripUnsupportedSignatureMarkdown(markdown, channelType) {
  if (!markdown) return '';

  const { marks = [], nodes = [] } = FORMATTING[channelType] || {};
-  const supported = [...marks, ...nodes];
+  const has = (arr, key) => arr.includes(key);

-  // Apply patterns from MARKDOWN_PATTERNS for unsupported types
-  const result = MARKDOWN_PATTERNS.reduce((text, { type, patterns }) => {
-    if (supported.includes(type)) return text;
-    return patterns.reduce(
-      (t, { pattern, replacement }) => t.replace(pattern, replacement),
-      text
-    );
-  }, markdown);
+  // Define stripping rules: [condition, pattern, replacement]
+  const rules = [
+    [!has(nodes, 'image'), /!\[.*?\]\(.*?\)/g, ''],
+    [!has(marks, 'link'), /\[([^\]]+)\]\([^)]+\)/g, '$1'],
+    [!has(nodes, 'codeBlock'), /```[\s\S]*?```/g, ''],
+    [!has(marks, 'code'), /`([^`]+)`/g, '$1'],
+    [!has(marks, 'strong'), /\*\*([^*]+)\*\*/g, '$1'],
+    [!has(marks, 'strong'), /__([^_]+)__/g, '$1'],
+    [!has(marks, 'em'), /\*([^*]+)\*/g, '$1'],
+    // Match _text_ only at word boundaries (whitespace/string start/end)
+    // Preserves underscores in URLs (e.g., https://example.com/path_name) and variable names
+    [
+      !has(marks, 'em'),
+      /(?<=^|[\s])_([^_\s][^_]*[^_\s]|[^_\s])_(?=$|[\s])/g,
+      '$1',
+    ],
+    [!has(marks, 'strike'), /~~([^~]+)~~/g, '$1'],
+    [!has(nodes, 'blockquote'), /^>\s?/gm, ''],
+    [!has(nodes, 'bulletList'), /^[-*+]\s+/gm, ''],
+    [!has(nodes, 'orderedList'), /^\d+\.\s+/gm, ''],
+  ];
+
+  const result = rules.reduce(
+    (text, [shouldStrip, pattern, replacement]) =>
+      shouldStrip ? text.replace(pattern, replacement) : text,
+    markdown
+  );

  return result
    .split('\n')
@@ -168,22 +186,27 @@ export function appendSignature(body, signature, channelType) {

 /**
 * Removes the signature from the body, along with the signature delimiter.
- * Tries multiple signature variants: original, channel-stripped, and fully stripped.
+ * Tries to find both the original signature and the stripped version.
 *
 * @param {string} body - The body to remove the signature from.
 * @param {string} signature - The signature to remove.
 * @param {string} channelType - Optional. The effective channel type for channel-specific stripping.
+ *                               For Twilio channels, pass the result of getEffectiveChannelType().
 * @returns {string} - The body with the signature removed.
 */
 export function removeSignature(body, signature, channelType) {
-  // Build unique list of signature variants to try
+  // Build list of signatures to try: original, channel-stripped, and fully stripped
+  const cleanedSignature = cleanSignature(signature);
  const channelStripped = channelType
    ? cleanSignature(stripUnsupportedSignatureMarkdown(signature, channelType))
    : null;
+  const fullyStripped = cleanSignature(extractTextFromMarkdown(signature));
+
+  // Try signatures in order: original → channel-specific → fully stripped
  const signaturesToTry = [
-    cleanSignature(signature),
+    cleanedSignature,
    channelStripped,
-    cleanSignature(extractTextFromMarkdown(signature)),
+    fullyStripped,
  ].filter((sig, i, arr) => sig && arr.indexOf(sig) === i); // Remove nulls and duplicates

  // Find the first matching signature
@@ -202,12 +225,17 @@ export function removeSignature(body, signature, channelType) {
    newBody = newBody.substring(0, signatureIndex).trimEnd();
  }

-  // Remove delimiter if it's at the end
-  if (newBody.endsWith(SIGNATURE_DELIMITER)) {
+  // let's find the delimiter and remove it
+  const delimiterIndex = newBody.lastIndexOf(SIGNATURE_DELIMITER);
+  if (
+    delimiterIndex !== -1 &&
+    delimiterIndex === newBody.length - SIGNATURE_DELIMITER.length // this will ensure the delimiter is at the end
+  ) {
    // if the delimiter is at the end, remove it
-    newBody = newBody.slice(0, -SIGNATURE_DELIMITER.length);
+    newBody = newBody.substring(0, delimiterIndex);
  }

+  // return the value
  return newBody;
 }

@@ -1,5 +1,3 @@
-import DOMPurify from 'dompurify';
-
 // Quote detection strategies
 const QUOTE_INDICATORS = [
  '.gmail_quote_container',
@@ -31,7 +29,7 @@ export class EmailQuoteExtractor {
  static extractQuotes(htmlContent) {
    // Create a temporary DOM element to parse HTML
    const tempDiv = document.createElement('div');
-    tempDiv.innerHTML = DOMPurify.sanitize(htmlContent);
+    tempDiv.innerHTML = htmlContent;

    // Remove elements matching class selectors
    QUOTE_INDICATORS.forEach(selector => {
@@ -58,7 +56,7 @@ export class EmailQuoteExtractor {
   */
  static hasQuotes(htmlContent) {
    const tempDiv = document.createElement('div');
-    tempDiv.innerHTML = DOMPurify.sanitize(htmlContent);
+    tempDiv.innerHTML = htmlContent;

    // Check for class-based quotes
    // eslint-disable-next-line no-restricted-syntax
@@ -20,7 +20,6 @@ const FEATURE_HELP_URLS = {
  webhook: 'https://chwt.app/hc/webhooks',
  billing: 'https://chwt.app/pricing',
  saml: 'https://chwt.app/hc/saml',
-  captain_billing: 'https://chwt.app/hc/captain_billing',
 };

 export function getHelpUrlForFeature(featureName) {
@@ -1,5 +1,4 @@
 import { format, parseISO, isValid as isValidDate } from 'date-fns';
-import DOMPurify from 'dompurify';

 /**
 * Extracts plain text from HTML content
@@ -14,7 +13,7 @@ export const extractPlainTextFromHtml = html => {
    return html.replace(/<[^>]*>/g, ' ');
  }
  const tempDiv = document.createElement('div');
-  tempDiv.innerHTML = DOMPurify.sanitize(html);
+  tempDiv.innerHTML = html;
  return tempDiv.textContent || tempDiv.innerText || '';
 };

@@ -896,22 +896,6 @@ describe('stripUnsupportedFormatting', () => {
      expect(stripUnsupportedFormatting(content, fullSchema)).toBe(content);
    });

-    it('preserves autolinks when schema supports links', () => {
-      const content = 'Check out <https://cegrafic.com/catalogo/>';
-      expect(stripUnsupportedFormatting(content, fullSchema)).toBe(content);
-    });
-
-    it('preserves various URI scheme autolinks', () => {
-      const content =
-        'Email <mailto:user@example.com> or call <tel:+1234567890>';
-      expect(stripUnsupportedFormatting(content, fullSchema)).toBe(content);
-    });
-
-    it('preserves email autolinks', () => {
-      const content = 'Contact us at <support@chatwoot.com>';
-      expect(stripUnsupportedFormatting(content, fullSchema)).toBe(content);
-    });
-
    it('preserves lists when schema supports them', () => {
      const content = '- item 1\n- item 2\n1. first\n2. second';
      expect(stripUnsupportedFormatting(content, fullSchema)).toBe(content);
@@ -983,38 +967,6 @@ describe('stripUnsupportedFormatting', () => {
      ).toBe('Check this link');
    });

-    it('converts autolinks to plain URLs when schema does not support links', () => {
-      const content = 'Visit <https://cegrafic.com/catalogo/> for more info';
-      const expected = 'Visit https://cegrafic.com/catalogo/ for more info';
-      expect(stripUnsupportedFormatting(content, emptySchema)).toBe(expected);
-    });
-
-    it('handles multiple autolinks in content', () => {
-      const content = 'Check <https://example.com> and <https://test.com>';
-      const expected = 'Check https://example.com and https://test.com';
-      expect(stripUnsupportedFormatting(content, emptySchema)).toBe(expected);
-    });
-
-    it('converts URI scheme autolinks to plain text', () => {
-      const content =
-        'Email <mailto:support@example.com> or call <tel:+1234567890>';
-      const expected =
-        'Email mailto:support@example.com or call tel:+1234567890';
-      expect(stripUnsupportedFormatting(content, emptySchema)).toBe(expected);
-    });
-
-    it('converts email autolinks to plain text', () => {
-      const content = 'Reach us at <admin@chatwoot.com> for help';
-      const expected = 'Reach us at admin@chatwoot.com for help';
-      expect(stripUnsupportedFormatting(content, emptySchema)).toBe(expected);
-    });
-
-    it('handles mixed autolink types', () => {
-      const content = 'Visit <https://example.com> or email <info@example.com>';
-      const expected = 'Visit https://example.com or email info@example.com';
-      expect(stripUnsupportedFormatting(content, emptySchema)).toBe(expected);
-    });
-
    it('strips bullet list markers', () => {
      expect(
        stripUnsupportedFormatting('- item 1\n- item 2', emptySchema)
@@ -96,58 +96,4 @@ describe('EmailQuoteExtractor', () => {
  it('detects quotes for trailing blockquotes even when signatures follow text', () => {
    expect(EmailQuoteExtractor.hasQuotes(EMAIL_WITH_SIGNATURE)).toBe(true);
  });
-
-  describe('HTML sanitization', () => {
-    it('removes onerror handlers from img tags in extractQuotes', () => {
-      const maliciousHtml = '<p>Hello</p><img src="x" onerror="alert(1)">';
-      const cleanedHtml = EmailQuoteExtractor.extractQuotes(maliciousHtml);
-
-      expect(cleanedHtml).not.toContain('onerror');
-      expect(cleanedHtml).toContain('<p>Hello</p>');
-    });
-
-    it('removes onerror handlers from img tags in hasQuotes', () => {
-      const maliciousHtml = '<p>Hello</p><img src="x" onerror="alert(1)">';
-      // Should not throw and should safely check for quotes
-      const result = EmailQuoteExtractor.hasQuotes(maliciousHtml);
-      expect(result).toBe(false);
-    });
-
-    it('removes script tags in extractQuotes', () => {
-      const maliciousHtml =
-        '<p>Content</p><script>alert("xss")</script><p>More</p>';
-      const cleanedHtml = EmailQuoteExtractor.extractQuotes(maliciousHtml);
-
-      expect(cleanedHtml).not.toContain('<script');
-      expect(cleanedHtml).not.toContain('alert');
-      expect(cleanedHtml).toContain('<p>Content</p>');
-      expect(cleanedHtml).toContain('<p>More</p>');
-    });
-
-    it('removes onclick handlers in extractQuotes', () => {
-      const maliciousHtml = '<p onclick="alert(1)">Click me</p>';
-      const cleanedHtml = EmailQuoteExtractor.extractQuotes(maliciousHtml);
-
-      expect(cleanedHtml).not.toContain('onclick');
-      expect(cleanedHtml).toContain('Click me');
-    });
-
-    it('removes javascript: URLs in extractQuotes', () => {
-      const maliciousHtml = '<a href="javascript:alert(1)">Link</a>';
-      const cleanedHtml = EmailQuoteExtractor.extractQuotes(maliciousHtml);
-
-      // eslint-disable-next-line no-script-url
-      expect(cleanedHtml).not.toContain('javascript:');
-      expect(cleanedHtml).toContain('Link');
-    });
-
-    it('removes encoded payloads with event handlers in extractQuotes', () => {
-      const maliciousHtml =
-        '<img src="x" id="PHNjcmlwdD5hbGVydCgxKTwvc2NyaXB0Pg==" onerror="eval(atob(this.id))">';
-      const cleanedHtml = EmailQuoteExtractor.extractQuotes(maliciousHtml);
-
-      expect(cleanedHtml).not.toContain('onerror');
-      expect(cleanedHtml).not.toContain('eval');
-    });
-  });
 });
@@ -33,26 +33,6 @@ describe('quotedEmailHelper', () => {
      expect(result).toContain('Line 1');
      expect(result).toContain('Line 2');
    });
-
-    it('sanitizes onerror handlers from img tags', () => {
-      const html = '<p>Hello</p><img src="x" onerror="alert(1)">';
-      const result = extractPlainTextFromHtml(html);
-      expect(result).toBe('Hello');
-    });
-
-    it('sanitizes script tags', () => {
-      const html = '<p>Safe</p><script>alert(1)</script><p>Content</p>';
-      const result = extractPlainTextFromHtml(html);
-      expect(result).toContain('Safe');
-      expect(result).toContain('Content');
-      expect(result).not.toContain('alert');
-    });
-
-    it('sanitizes onclick handlers', () => {
-      const html = '<p onclick="alert(1)">Click me</p>';
-      const result = extractPlainTextFromHtml(html);
-      expect(result).toBe('Click me');
-    });
  });

  describe('getEmailSenderName', () => {
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Name",
        "DOMAIN": "Domain",
-        "CREATED_AT": "Created at",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Created at"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Text"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Contact",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Message",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Language",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Go back"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "All",
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
      "MESSAGES": "Messages",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/to focus",
+    "PLACEHOLDER_KEYBINDING": "/ to focus",
    "INPUT_PLACEHOLDER": "Type 3 or more characters to search",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results. ",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Read more",
-    "READ_LESS": "Read less",
    "WROTE": "wrote:",
-    "FROM": "From",
-    "EMAIL": "Email",
-    "EMAIL_SUBJECT": "Subject",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Last 7 days",
-      "LAST_30_DAYS": "Last 30 days",
-      "LAST_60_DAYS": "Last 60 days",
-      "LAST_90_DAYS": "Last 90 days",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "and",
-      "APPLY": "Apply",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Sender",
-      "IN": "Inbox",
-      "AGENTS": "Agents",
-      "CONTACTS": "Contacts",
-      "INBOXES": "Inboxes",
-      "NO_AGENTS": "No agents found",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "from",
+    "EMAIL": "email",
+    "EMAIL_SUBJECT": "subject"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "الاسم",
        "DOMAIN": "النطاق",
-        "CREATED_AT": "تم إنشاؤها في",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "تم إنشاؤها في"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "النص"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "جهات الاتصال",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "رسالة",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "اللغة",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "العودة للخلف"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "الكل",
      "CONTACTS": "جهات الاتصال",
      "CONVERSATIONS": "المحادثات",
      "MESSAGES": "الرسائل",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "جار التحميل",
    "EMPTY_STATE": "لم يتم العثور على {item} للطلب '{query}'",
    "EMPTY_STATE_FULL": "لم يتم العثور على نتائج للطلب '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/للتركيز",
+    "PLACEHOLDER_KEYBINDING": "/ للتركيز",
    "INPUT_PLACEHOLDER": "أكتب 3 أحرف أو أكثر للبحث",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "البحث عن طريق معرف المحادثة أو البريد الإلكتروني أو رقم الهاتف أو الرسائل للحصول على نتائج بحث أفضل. ",
    "BOT_LABEL": "رد آلي",
    "READ_MORE": "اقرأ المزيد",
-    "READ_LESS": "Read less",
    "WROTE": "كتب:",
    "FROM": "من",
    "EMAIL": "البريد الإلكتروني",
-    "EMAIL_SUBJECT": "الموضوع",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "آخر 7 أيام",
-      "LAST_30_DAYS": "آخر 30 يوماً",
-      "LAST_60_DAYS": "آخر 60 يوماً",
-      "LAST_90_DAYS": "آخر 90 يوماً",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "و",
-      "APPLY": "تطبيق",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "المرسل",
-      "IN": "صندوق الوارد",
-      "AGENTS": "الوكلاء",
-      "CONTACTS": "جهات الاتصال",
-      "INBOXES": "قنوات التواصل",
-      "NO_AGENTS": "لم يتم العثور على وكلاء",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "EMAIL_SUBJECT": "الموضوع"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Name",
        "DOMAIN": "Domain",
-        "CREATED_AT": "Created at",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Created at"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Text"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Contact",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Message",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Language",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Go back"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "All",
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
      "MESSAGES": "Messages",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/to focus",
+    "PLACEHOLDER_KEYBINDING": "/ to focus",
    "INPUT_PLACEHOLDER": "Type 3 or more characters to search",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results. ",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Read more",
-    "READ_LESS": "Read less",
    "WROTE": "wrote:",
-    "FROM": "From",
-    "EMAIL": "Email",
-    "EMAIL_SUBJECT": "Subject",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Last 7 days",
-      "LAST_30_DAYS": "Last 30 days",
-      "LAST_60_DAYS": "Last 60 days",
-      "LAST_90_DAYS": "Last 90 days",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "and",
-      "APPLY": "Apply",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Sender",
-      "IN": "Inbox",
-      "AGENTS": "Agents",
-      "CONTACTS": "Contacts",
-      "INBOXES": "Inboxes",
-      "NO_AGENTS": "No agents found",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "from",
+    "EMAIL": "email",
+    "EMAIL_SUBJECT": "subject"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Име",
        "DOMAIN": "Domain",
-        "CREATED_AT": "Създаден в",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Създаден в"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Text"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Контакт",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Съобщение",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Language",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Go back"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "Всички",
      "CONTACTS": "Контакти",
      "CONVERSATIONS": "Разговори",
      "MESSAGES": "Messages",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/to focus",
+    "PLACEHOLDER_KEYBINDING": "/ to focus",
    "INPUT_PLACEHOLDER": "Search messages, contacts or conversations",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results.",
    "BOT_LABEL": "Бот",
    "READ_MORE": "Read more",
-    "READ_LESS": "Read less",
    "WROTE": "wrote:",
-    "FROM": "From",
-    "EMAIL": "Email",
-    "EMAIL_SUBJECT": "Subject",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Last 7 days",
-      "LAST_30_DAYS": "Last 30 days",
-      "LAST_60_DAYS": "Last 60 days",
-      "LAST_90_DAYS": "Last 90 days",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "and",
-      "APPLY": "Apply",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Sender",
-      "IN": "Входяща кутия",
-      "AGENTS": "Агенти",
-      "CONTACTS": "Контакти",
-      "INBOXES": "Inboxes",
-      "NO_AGENTS": "Няма намерени агенти",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "от",
+    "EMAIL": "имейл",
+    "EMAIL_SUBJECT": "тема"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Name",
        "DOMAIN": "Domain",
-        "CREATED_AT": "Created at",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Created at"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Text"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Contact",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Message",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Language",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Go back"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "All",
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
      "MESSAGES": "Messages",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/to focus",
+    "PLACEHOLDER_KEYBINDING": "/ to focus",
    "INPUT_PLACEHOLDER": "Type 3 or more characters to search",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results. ",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Read more",
-    "READ_LESS": "Read less",
    "WROTE": "wrote:",
-    "FROM": "From",
-    "EMAIL": "Email",
-    "EMAIL_SUBJECT": "Subject",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Last 7 days",
-      "LAST_30_DAYS": "Last 30 days",
-      "LAST_60_DAYS": "Last 60 days",
-      "LAST_90_DAYS": "Last 90 days",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "and",
-      "APPLY": "Apply",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Sender",
-      "IN": "Inbox",
-      "AGENTS": "Agents",
-      "CONTACTS": "Contacts",
-      "INBOXES": "Inboxes",
-      "NO_AGENTS": "No agents found",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "from",
+    "EMAIL": "email",
+    "EMAIL_SUBJECT": "subject"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Nom",
        "DOMAIN": "Domini",
-        "CREATED_AT": "Creat per",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Creat per"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Llista"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Contacte",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Missatge",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Idioma",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Torna"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "Totes",
      "CONTACTS": "Contactes",
      "CONVERSATIONS": "Converses",
      "MESSAGES": "Missatges",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Carregant",
    "EMPTY_STATE": "No s'ha trobat cap {item} per a la consulta '{query}'",
    "EMPTY_STATE_FULL": "No s'han trobat resultats per a la consulta '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/centrar",
+    "PLACEHOLDER_KEYBINDING": "/ centrar",
    "INPUT_PLACEHOLDER": "Search messages, contacts or conversations",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Esborrar tot",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results.",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Llegir més",
-    "READ_LESS": "Read less",
    "WROTE": "va escriure:",
-    "FROM": "Des de",
-    "EMAIL": "Correu electrònic",
-    "EMAIL_SUBJECT": "Assumpte",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Últims 7 dies",
-      "LAST_30_DAYS": "Últims 30 dies",
-      "LAST_60_DAYS": "Últims 60 dies",
-      "LAST_90_DAYS": "Últims 90 dies",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "and",
-      "APPLY": "Aplica",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Esborra els filtres"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Remitent",
-      "IN": "Safata d'entrada",
-      "AGENTS": "Agents",
-      "CONTACTS": "Contactes",
-      "INBOXES": "Safates d'entrada",
-      "NO_AGENTS": "No s'han trobat agents",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "des de",
+    "EMAIL": "correu electrònic",
+    "EMAIL_SUBJECT": "assumpte"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Název",
        "DOMAIN": "Domain",
-        "CREATED_AT": "Vytvořeno",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Vytvořeno"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Text"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Contact",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Zpráva",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Language",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Go back"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "Vše",
      "CONTACTS": "Kontakty",
      "CONVERSATIONS": "Konverzace",
      "MESSAGES": "Zprávy",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/to focus",
+    "PLACEHOLDER_KEYBINDING": "/ to focus",
    "INPUT_PLACEHOLDER": "Search messages, contacts or conversations",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results.",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Read more",
-    "READ_LESS": "Read less",
    "WROTE": "wrote:",
-    "FROM": "Od",
-    "EMAIL": "E-mailová adresa",
-    "EMAIL_SUBJECT": "Předmět",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Posledních 7 dní",
-      "LAST_30_DAYS": "Posledních 30 dní",
-      "LAST_60_DAYS": "Posledních 60 dní",
-      "LAST_90_DAYS": "Posledních 90 dní",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "and",
-      "APPLY": "Použít",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Sender",
-      "IN": "Inbox",
-      "AGENTS": "Agenti",
-      "CONTACTS": "Kontakty",
-      "INBOXES": "Schránky",
-      "NO_AGENTS": "Nenalezeni žádní agenti",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "od",
+    "EMAIL": "e-mailová adresa",
+    "EMAIL_SUBJECT": "předmět"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Navn",
        "DOMAIN": "Domæne",
-        "CREATED_AT": "Oprettet den",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Oprettet den"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Tekst"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Kontakt",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Besked",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Sprog",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Gå tilbage"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "Alle",
      "CONTACTS": "Kontakter",
      "CONVERSATIONS": "Samtaler",
      "MESSAGES": "Beskeder",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/to focus",
+    "PLACEHOLDER_KEYBINDING": "/ to focus",
    "INPUT_PLACEHOLDER": "Search messages, contacts or conversations",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results.",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Read more",
-    "READ_LESS": "Read less",
    "WROTE": "wrote:",
-    "FROM": "Fra",
-    "EMAIL": "E-mail",
-    "EMAIL_SUBJECT": "Emne",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Seneste 7 dage",
-      "LAST_30_DAYS": "Seneste 30 dage",
-      "LAST_60_DAYS": "Seneste 60 dage",
-      "LAST_90_DAYS": "Seneste 90 dage",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "and",
-      "APPLY": "Anvend",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Afsender",
-      "IN": "Indbakke",
-      "AGENTS": "Agenter",
-      "CONTACTS": "Kontakter",
-      "INBOXES": "Indbakker",
-      "NO_AGENTS": "Ingen agenter fundet",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "fra",
+    "EMAIL": "e-mail",
+    "EMAIL_SUBJECT": "emne"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Name",
        "DOMAIN": "Domain",
-        "CREATED_AT": "Erstellt am",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Erstellt am"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Text"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Kontakt",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Eingehender Anruf",
-      "OUTGOING_CALL": "Ausgehender Anruf",
-      "CALL_IN_PROGRESS": "Anruf läuft",
-      "NOT_ANSWERED_YET": "Noch nicht beantwortet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Nachricht",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Sprache",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Zurück"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "Alle",
      "CONTACTS": "Kontakte",
      "CONVERSATIONS": "Gespräche",
      "MESSAGES": "Nachrichten",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Wird geladen",
    "EMPTY_STATE": "Keine {item} für Abfrage '{query} ' gefunden",
    "EMPTY_STATE_FULL": "Kein Ergebnis für Abfrage '{query} ' gefunden",
-    "PLACEHOLDER_KEYBINDING": "/fokussieren",
+    "PLACEHOLDER_KEYBINDING": "/ fokussieren",
    "INPUT_PLACEHOLDER": "Search messages, contacts or conversations",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Alle löschen",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results.",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Mehr erfahren",
-    "READ_LESS": "Read less",
    "WROTE": "schrieb:",
-    "FROM": "Von",
-    "EMAIL": "E-Mail",
-    "EMAIL_SUBJECT": "Betreff",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "erstellt am {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Letzte 7 Tage",
-      "LAST_30_DAYS": "Letzte 30 Tage",
-      "LAST_60_DAYS": "Letzten 60 Tage",
-      "LAST_90_DAYS": "Letzten 90 Tage",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "und",
-      "APPLY": "Übernehmen",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Filter löschen"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Absender",
-      "IN": "Posteingang",
-      "AGENTS": "Agenten",
-      "CONTACTS": "Kontakte",
-      "INBOXES": "Posteingänge",
-      "NO_AGENTS": "Keine Agenten gefunden",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "von",
+    "EMAIL": "e-Mail",
+    "EMAIL_SUBJECT": "betreff"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Όνομα",
        "DOMAIN": "Domain",
-        "CREATED_AT": "Δημιουργήθηκε στις",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Δημιουργήθηκε στις"
      }
    },
    "ORDER": {
@@ -28,7 +28,6 @@
      "TYPES": {
        "MEDIA": "Media",
        "QUICK_REPLY": "Quick Reply",
-        "CALL_TO_ACTION": "Call to Action",
        "TEXT": "Κείμενο"
      }
    },
@@ -275,16 +275,6 @@
    "SIDEBAR": {
      "CONTACT": "Επαφές",
      "COPILOT": "Copilot"
-    },
-    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -808,35 +808,6 @@
        "LABEL": "Μήνυμα",
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
-      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
-      },
-      "LANGUAGE": {
-        "LABEL": "Γλώσσα",
-        "PLACEHOLDER": "Select template language"
-      },
-      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
-      },
-      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
-      },
-      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
-      },
-      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
-        "CANCEL": "Πίσω"
-      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +819,6 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "Όλες",
      "CONTACTS": "Επαφές",
      "CONVERSATIONS": "Συζητήσεις",
      "MESSAGES": "Μηνύματα",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/to focus",
+    "PLACEHOLDER_KEYBINDING": "/ to focus",
    "INPUT_PLACEHOLDER": "Search messages, contacts or conversations",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results.",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Read more",
-    "READ_LESS": "Read less",
    "WROTE": "wrote:",
-    "FROM": "Από",
-    "EMAIL": "Email",
-    "EMAIL_SUBJECT": "Θέμα",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Τελευταίες 7 ημέρες",
-      "LAST_30_DAYS": "Τελευταίες 30 ημέρες",
-      "LAST_60_DAYS": "Τελευταίες 60 ημέρες",
-      "LAST_90_DAYS": "Τελευταίες 90 ημέρες",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "και",
-      "APPLY": "Εφαρμογή",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Αποστολέας",
-      "IN": "Εισερχόμενα",
-      "AGENTS": "Πράκτορες",
-      "CONTACTS": "Επαφές",
-      "INBOXES": "Κιβώτια Εισερχομένων",
-      "NO_AGENTS": "Δεν βρέθηκαν Πράκτορες",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "από",
+    "EMAIL": "email",
+    "EMAIL_SUBJECT": "θέμα"
  }
 }
@@ -6,8 +6,7 @@
      "OPTIONS": {
        "NAME": "Name",
        "DOMAIN": "Domain",
-        "CREATED_AT": "Created at",
-        "CONTACTS_COUNT": "Contacts count"
+        "CREATED_AT": "Created at"
      }
    },
    "ORDER": {
@@ -7,7 +7,6 @@
    },
    "CLOSE": "Close",
    "BETA": "Beta",
-    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it.",
-    "PREFERRED": "Preferred"
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
  }
 }
@@ -403,7 +403,6 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI is only available in the Enterprise plans.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "All",
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
      "MESSAGES": "Messages",
@@ -19,50 +19,14 @@
    "LOADING_DATA": "Loading",
    "EMPTY_STATE": "No {item} found for query '{query}'",
    "EMPTY_STATE_FULL": "No results found for query '{query}'",
-    "PLACEHOLDER_KEYBINDING": "/to focus",
+    "PLACEHOLDER_KEYBINDING": "/ to focus",
    "INPUT_PLACEHOLDER": "Type 3 or more characters to search",
-    "RECENT_SEARCHES": "Recent searches",
-    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
    "EMPTY_STATE_DEFAULT": "Search by conversation id, email, phone number, messages for better search results. ",
    "BOT_LABEL": "Bot",
    "READ_MORE": "Read more",
-    "READ_LESS": "Read less",
    "WROTE": "wrote:",
-    "FROM": "From",
-    "EMAIL": "Email",
-    "EMAIL_SUBJECT": "Subject",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
-    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
-    "SORT_BY": {
-      "RELEVANCE": "Relevance"
-    },
-    "DATE_RANGE": {
-      "LAST_7_DAYS": "Last 7 days",
-      "LAST_30_DAYS": "Last 30 days",
-      "LAST_60_DAYS": "Last 60 days",
-      "LAST_90_DAYS": "Last 90 days",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
-      "AND": "and",
-      "APPLY": "Apply",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
-    },
-    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
-      "FROM": "Sender",
-      "IN": "Inbox",
-      "AGENTS": "Agents",
-      "CONTACTS": "Contacts",
-      "INBOXES": "Inboxes",
-      "NO_AGENTS": "No agents found",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
-    }
+    "FROM": "from",
+    "EMAIL": "email",
+    "EMAIL_SUBJECT": "subject"
  }
 }
@@ -378,56 +378,7 @@
      "INFO_SHORT": "Automatically mark offline when you aren't using the app."
    },
    "DOCS": "Read docs",
-    "SECURITY": "Security",
-    "CAPTAIN_AI": "Captain"
-  },
-  "CAPTAIN_SETTINGS": {
-    "TITLE": "Captain Settings",
-    "DESCRIPTION": "Configure your AI models and features for Captain. Captain follows a credit based billing, you will be charged credits for every action Captain takes based on the model selected.",
-    "LOADING": "Loading Captain configuration...",
-    "LINK_TEXT": "Learn more about Captain Credits",
-    "NOT_ENABLED": "Captain is not enabled for your account. Please upgrade your plan to access Captain features.",
-    "MODEL_CONFIG": {
-      "TITLE": "Model Configuration",
-      "DESCRIPTION": "Select AI models for different features.",
-      "SELECT_MODEL": "Select model",
-      "CREDITS_PER_MESSAGE": "{credits} credit/message",
-      "COMING_SOON": "Coming soon",
-      "EDITOR": {
-        "TITLE": "Editor Features",
-        "DESCRIPTION": "Powers smart compose, grammar corrections, tone adjustments, and content enhancement in your message editor."
-      },
-      "ASSISTANT": {
-        "TITLE": "Assistant",
-        "DESCRIPTION": "Handles automated responses, conversation summaries, and intelligent reply suggestions for customer interactions."
-      },
-      "COPILOT": {
-        "TITLE": "Co-pilot",
-        "DESCRIPTION": "Provides real-time contextual suggestions, knowledge base recommendations, and proactive insights during conversations."
-      }
-    },
-    "FEATURES": {
-      "TITLE": "Features",
-      "DESCRIPTION": "Enable or disable AI-powered features.",
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Audio Transcription",
-        "DESCRIPTION": "Automatically convert voice messages and call recordings into searchable text transcripts."
-      },
-      "HELP_CENTER_SEARCH": {
-        "TITLE": "Help Center Search Indexing",
-        "DESCRIPTION": "Use AI for context aware search inside your help center articles."
-      },
-      "LABEL_SUGGESTION": {
-        "TITLE": "Label Suggestion",
-        "DESCRIPTION": "Automatically suggest relevant labels and tags for conversations based on content analysis and context.",
-        "MODEL_TITLE": "Label Suggestion Model",
-        "MODEL_DESCRIPTION": "Select the AI model to use for analyzing conversations and suggesting appropriate labels"
-      }
-    },
-    "API": {
-      "SUCCESS": "Captain settings updated successfully.",
-      "ERROR": "Failed to update Captain settings. Please try again."
-    }
+    "SECURITY": "Security"
  },
  "BILLING_SETTINGS": {
    "TITLE": "Billing",
@@ -132,7 +132,7 @@
    },
    "BADGES": {
      "PRE_CHAT": "Pre-chat",
-      "RESOLUTION": "Resolución"
+      "RESOLUTION": "Resolution"
    }
  }
 }
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .12.0
 .7.0
@@ -1 +1 @@
 .9.2
 .9.1
@@ -1 +1 @@
 .5.0
 .4.3