refactor: simplify error handling

Makefile

@@ -44,12 +44,6 @@ force_run:
 	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev
 
-force_run_tunnel:
-	lsof -ti:3000 | xargs kill -9 2>/dev/null || true
-	rm -f ./.overmind.sock
-	rm -f tmp/pids/*.pid
-	overmind start -f Procfile.tunnel
-
 debug:
 	overmind connect backend
 
@@ -59,4 +53,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .
 
-.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run force_run_tunnel debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker

Procfile.tunnel

@@ -1,4 +0,0 @@
-backend: DISABLE_MINI_PROFILER=true bin/rails s -p 3000
-# https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
-worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
-vite: bin/vite build --watch

app/assets/javascripts/secretField.js

@@ -10,8 +10,7 @@ function toggleSecretField(e) {
   if (!textElement) return;
 
   if (textElement.dataset.secretMasked === 'false') {
-    const maskedLength = secretField.dataset.secretText?.length || 10;
-    textElement.textContent = '•'.repeat(maskedLength);
+    textElement.textContent = '•'.repeat(10);
     textElement.dataset.secretMasked = 'true';
     toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');
 
@@ -33,13 +32,3 @@ function copySecretField(e) {
 
   navigator.clipboard.writeText(secretField.dataset.secretText);
 }
-
-document.addEventListener('DOMContentLoaded', () => {
-  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
-    const span = field.querySelector('[data-secret-masked]');
-    if (span && span.dataset.secretMasked === 'true') {
-      const len = field.dataset.secretText?.length || 10;
-      span.textContent = '•'.repeat(len);
-    }
-  });
-});

app/assets/stylesheets/administrate/components/_cells.scss

@@ -46,25 +46,17 @@
 
 .cell-data__secret-field {
   align-items: center;
-  color: $hint-grey;
   display: flex;
 
   span {
-    flex: 0 0 auto;
+    flex: 1;
   }
 
-  [data-secret-toggler],
-  [data-secret-copier] {
-    background: transparent;
-    border: 0;
-    color: inherit;
-    margin-left: 0.5rem;
-    padding: 0;
+  button {
+    margin-left: 5px;
 
     svg {
       fill: currentColor;
-      height: 1.25rem;
-      width: 1.25rem;
     }
   }
 }

app/builders/v2/reports/label_summary_builder.rb

@@ -1,103 +0,0 @@
-class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  attr_reader :account, :params
-
-  # rubocop:disable Lint/MissingSuper
-  # the parent class has no initialize
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-
-    timezone_offset = (params[:timezone_offset] || 0).to_f
-    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
-  end
-  # rubocop:enable Lint/MissingSuper
-
-  def build
-    labels = account.labels.to_a
-    return [] if labels.empty?
-
-    report_data = collect_report_data
-    labels.map { |label| build_label_report(label, report_data) }
-  end
-
-  private
-
-  def collect_report_data
-    conversation_filter = build_conversation_filter
-    use_business_hours = use_business_hours?
-
-    {
-      conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts(conversation_filter),
-      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
-      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
-      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
-    }
-  end
-
-  def build_label_report(label, report_data)
-    {
-      id: label.id,
-      name: label.title,
-      conversations_count: report_data[:conversation_counts][label.title] || 0,
-      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
-      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
-      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
-      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
-    }
-  end
-
-  def use_business_hours?
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-  end
-
-  def build_conversation_filter
-    conversation_filter = { account_id: account.id }
-    conversation_filter[:created_at] = range if range.present?
-
-    conversation_filter
-  end
-
-  def fetch_conversation_counts(conversation_filter)
-    fetch_counts(conversation_filter)
-  end
-
-  def fetch_resolved_counts(conversation_filter)
-    # since the base query is ActsAsTaggableOn,
-    # the status :resolved won't automatically be converted to integer status
-    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
-  end
-
-  def fetch_counts(conversation_filter)
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        taggable_type: 'Conversation',
-        context: 'labels',
-        conversations: conversation_filter
-      )
-      .select('tags.name, COUNT(taggings.*) AS count')
-      .group('tags.name')
-      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
-  end
-
-  def fetch_metrics(conversation_filter, event_name, use_business_hours)
-    ReportingEvent
-      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
-      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        conversations: conversation_filter,
-        name: event_name,
-        taggings: { taggable_type: 'Conversation', context: 'labels' }
-      )
-      .group('tags.name')
-      .order('tags.name')
-      .select(
-        'tags.name',
-        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
-      )
-      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
-  end
-end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
   before_action :set_current_page, only: [:index, :active, :search, :filter]
   before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]
+  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]
 
   def index
     @contacts_count = resolved_contacts.count
@@ -56,7 +56,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                   .get_available_contact_ids(Current.account.id))
     @contacts_count = contacts.count
-    @contacts = fetch_contacts(contacts)
+    @contacts = contacts.page(@current_page)
   end
 
   def show; end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -124,12 +124,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversation.save!
   end
 
-  def destroy
-    authorize @conversation, :destroy?
-    ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip)
-    head :ok
-  end
-
   private
 
   def permitted_update_params

app/controllers/api/v1/accounts/google/authorizations_controller.rb

@@ -1,32 +1,23 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include GoogleConcern
-  before_action :check_authorization
 
   def create
-    email = params[:authorization][:email]
     redirect_url = google_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/google/callback",
-        scope: 'email profile https://mail.google.com/',
+        scope: scope,
         response_type: 'code',
         prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
         access_type: 'offline', # the default is 'online'
+        state: state,
         client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
       }
     )
 
     if redirect_url
-      cache_key = "google::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end

app/controllers/api/v1/accounts/instagram/authorizations_controller.rb

@@ -1,7 +1,6 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include InstagramConcern
   include Instagram::IntegrationHelper
-  before_action :check_authorization
 
   def create
     # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
@@ -21,10 +20,4 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,5 +1,5 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
   before_action :fetch_hook, only: [:destroy]
 
   def destroy
@@ -31,12 +31,6 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_created,
-        issue_data: { id: issue[:data][:identifier] },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end
@@ -48,30 +42,17 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_linked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end
 
   def unlink_issue
     link_id = permitted_params[:link_id]
-    issue_id = permitted_params[:issue_id]
     issue = linear_processor_service.unlink_issue(link_id)
 
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_unlinked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -1,28 +1,19 @@
-class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
   include MicrosoftConcern
-  before_action :check_authorization
 
   def create
-    email = params[:authorization][:email]
     redirect_url = microsoft_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/microsoft/callback",
-        scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
+        scope: scope,
+        state: state,
         prompt: 'consent'
       }
     )
     if redirect_url
-      cache_key = "microsoft::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end

app/controllers/api/v1/accounts/oauth_authorization_controller.rb

@@ -0,0 +1,23 @@
+class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+
+  protected
+
+  def scope
+    ''
+  end
+
+  def state
+    Current.account.to_sgid(expires_in: 15.minutes).to_s
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
+end

app/controllers/api/v1/accounts_controller.rb

@@ -92,7 +92,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label)
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting)
   end
 
   def check_signup_enabled

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,10 +14,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::InboxSummaryBuilder)
   end
 
-  def label
-    render_report_with(V2::Reports::LabelSummaryBuilder)
-  end
-
   private
 
   def check_authorization

app/controllers/concerns/google_concern.rb

@@ -14,7 +14,7 @@ module GoogleConcern
 
   private
 
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'https://www.googleapis.com/auth/userinfo.profile https://www.googleapis.com/auth/userinfo.email https://mail.google.com/'
   end
 end

app/controllers/concerns/microsoft_concern.rb

@@ -15,7 +15,7 @@ module MicrosoftConcern
 
   private
 
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile'
   end
 end

app/controllers/dashboard_controller.rb

@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
   private
 
   def ensure_html_format
-    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
+    head :not_acceptable unless request.format.html?
   end
 
   def set_global_config

app/controllers/google/callbacks_controller.rb

@@ -12,6 +12,16 @@ class Google::CallbacksController < OauthCallbackController
 
   private
 
+  def verify_scopes
+    granted_scopes = parsed_body['scope']&.split || []
+    required_scopes = scope.split
+
+    missing_scopes = required_scopes - granted_scopes
+    return if missing_scopes.empty?
+
+    raise StandardError, I18n.t('errors.oauth.insufficient_scopes', scopes: missing_scopes.join(', '))
+  end
+
   def provider_name
     'google'
   end
@@ -24,4 +34,13 @@ class Google::CallbacksController < OauthCallbackController
     # from GoogleConcern
     google_client
   end
+
+  def handle_error(exception)
+    ChatwootExceptionTracker.new(exception).capture_exception
+
+    error_message = exception.message || I18n.t('errors.oauth.authorization_failed')
+    redirect_url = "#{ENV.fetch('FRONTEND_URL', 'http://localhost:3000')}/app/accounts/#{account.id}/settings/inboxes/new/email"
+
+    redirect_to "#{redirect_url}?error=#{CGI.escape(error_message)}"
+  end
 end

app/controllers/oauth_callback_controller.rb

@@ -5,11 +5,10 @@ class OauthCallbackController < ApplicationController
       redirect_uri: "#{base_url}/#{provider_name}/callback"
     )
 
+    verify_scopes
     handle_response
-    ::Redis::Alfred.delete(cache_key)
   rescue StandardError => e
-    ChatwootExceptionTracker.new(e).capture_exception
-    redirect_to '/'
+    handle_error(e)
   end
 
   private
@@ -64,14 +63,22 @@ class OauthCallbackController < ApplicationController
     raise NotImplementedError
   end
 
-  def cache_key
-    "#{provider_name}::#{users_data['email'].downcase}"
+  def verify_scopes
+    true
+  end
+
+  def failure_redirect_url
+    '/'
+  end
+
+  def handle_error(exception)
+    ChatwootExceptionTracker.new(exception).capture_exception
+    redirect_to failure_redirect_url
   end
 
   def create_channel_with_inbox
     ActiveRecord::Base.transaction do
       channel_email = Channel::Email.create!(email: users_data['email'], account: account)
-
       account.inboxes.create!(
         account: account,
         channel: channel_email,
@@ -86,12 +93,14 @@ class OauthCallbackController < ApplicationController
     decoded_token[0]
   end
 
-  def account_id
-    ::Redis::Alfred.get(cache_key)
+  def account_from_signed_id
+    raise 'Missing state variable' if params[:state].blank?
+
+    GlobalID::Locator.locate_signed(params[:state])
   end
 
   def account
-    @account ||= Account.find(account_id)
+    @account ||= account_from_signed_id
   end
 
   # Fallback name, for when name field is missing from users_data

app/controllers/super_admin/account_users_controller.rb

@@ -2,13 +2,6 @@ class SuperAdmin::AccountUsersController < SuperAdmin::ApplicationController
   # Overwrite any of the RESTful controller actions to implement custom behavior
   # For example, you may want to send an email after a foo is updated.
   #
-
-  # Since account/user page - account user role attribute links to the show page
-  # Handle with a redirect to the user show page
-  def show
-    redirect_to super_admin_user_path(requested_resource.user)
-  end
-
   def create
     resource = resource_class.new(resource_params)
     authorize_resource(resource)

app/helpers/api/v2/accounts/reports_helper.rb

@@ -36,13 +36,9 @@ module Api::V2::Accounts::ReportsHelper
   end
 
   def generate_labels_report
-    reports = V2::Reports::LabelSummaryBuilder.new(
-      account: Current.account,
-      params: build_params({})
-    ).build
-
-    reports.map do |report|
-      [report[:name]] + generate_readable_report_metrics(report)
+    Current.account.labels.map do |label|
+      label_report = report_builder({ type: :label, id: label.id }).short_summary
+      [label.title] + generate_readable_report_metrics(label_report)
     end
   end
 

app/javascript/dashboard/api/auth.js

@@ -38,7 +38,13 @@ export default {
     }
     return false;
   },
-  profileUpdate({ displayName, avatar, ...profileAttributes }) {
+  profileUpdate({
+    password,
+    password_confirmation,
+    displayName,
+    avatar,
+    ...profileAttributes
+  }) {
     const formData = new FormData();
     Object.keys(profileAttributes).forEach(key => {
       const hasValue = profileAttributes[key] === undefined;
@@ -47,22 +53,16 @@ export default {
       }
     });
     formData.append('profile[display_name]', displayName || '');
+    if (password && password_confirmation) {
+      formData.append('profile[password]', password);
+      formData.append('profile[password_confirmation]', password_confirmation);
+    }
     if (avatar) {
       formData.append('profile[avatar]', avatar);
     }
     return axios.put(endPoints('profileUpdate').url, formData);
   },
 
-  profilePasswordUpdate({ currentPassword, password, passwordConfirmation }) {
-    return axios.put(endPoints('profileUpdate').url, {
-      profile: {
-        current_password: currentPassword,
-        password,
-        password_confirmation: passwordConfirmation,
-      },
-    });
-  },
-
   updateUISettings({ uiSettings }) {
     return axios.put(endPoints('profileUpdate').url, {
       profile: { ui_settings: uiSettings },

app/javascript/dashboard/api/contacts.js

@@ -61,11 +61,6 @@ class ContactAPI extends ApiClient {
     return axios.get(requestURL);
   }
 
-  active(page = 1, sortAttr = 'name') {
-    let requestURL = `${this.url}/active?${buildContactParams(page, sortAttr)}`;
-    return axios.get(requestURL);
-  }
-
   // eslint-disable-next-line default-param-last
   filter(page = 1, sortAttr = 'name', queryPayload) {
     let requestURL = `${this.url}/filter?${buildContactParams(page, sortAttr)}`;

app/javascript/dashboard/api/endPoints.js

@@ -51,7 +51,6 @@ const endPoints = {
   resendConfirmation: {
     url: '/api/v1/profile/resend_confirmation',
   },
-
   resetAccessToken: {
     url: '/api/v1/profile/reset_access_token',
   },

app/javascript/dashboard/api/inbox/conversation.js

@@ -134,12 +134,12 @@ class ConversationApi extends ApiClient {
     return axios.get(`${this.url}/${conversationId}/attachments`);
   }
 
-  getInboxAssistant(conversationId) {
-    return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
+  requestCopilot(conversationId, body) {
+    return axios.post(`${this.url}/${conversationId}/copilot`, body);
   }
 
-  delete(conversationId) {
-    return axios.delete(`${this.url}/${conversationId}`);
+  getInboxAssistant(conversationId) {
+    return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
   }
 }
 

app/javascript/dashboard/api/integrations/linear.js

@@ -33,11 +33,9 @@ class LinearAPI extends ApiClient {
     );
   }
 
-  unlinkIssue(linkId, issueIdentifier, conversationId) {
+  unlinkIssue(linkId) {
     return axios.post(`${this.url}/unlink_issue`, {
       link_id: linkId,
-      issue_id: issueIdentifier,
-      conversation_id: conversationId,
     });
   }
 

app/javascript/dashboard/api/specs/integrations/linear.spec.js

@@ -91,19 +91,6 @@ describe('#linearAPI', () => {
         issueData
       );
     });
-
-    it('creates a valid request with conversation_id', () => {
-      const issueData = {
-        title: 'New Issue',
-        description: 'Issue description',
-        conversation_id: 123,
-      };
-      LinearAPIClient.createIssue(issueData);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/create_issue',
-        issueData
-      );
-    });
   });
 
   describe('link_issue', () => {
@@ -133,18 +120,6 @@ describe('#linearAPI', () => {
         }
       );
     });
-
-    it('creates a valid request with title', () => {
-      LinearAPIClient.link_issue(1, 'ENG-123', 'Sample Issue');
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/link_issue',
-        {
-          issue_id: 'ENG-123',
-          conversation_id: 1,
-          title: 'Sample Issue',
-        }
-      );
-    });
   });
 
   describe('getLinkedIssue', () => {
@@ -189,26 +164,12 @@ describe('#linearAPI', () => {
       window.axios = originalAxios;
     });
 
-    it('creates a valid request with link_id only', () => {
-      LinearAPIClient.unlinkIssue('link123');
+    it('creates a valid request', () => {
+      LinearAPIClient.unlinkIssue(1);
       expect(axiosMock.post).toHaveBeenCalledWith(
         '/api/v1/integrations/linear/unlink_issue',
         {
-          link_id: 'link123',
-          issue_id: undefined,
-          conversation_id: undefined,
-        }
-      );
-    });
-
-    it('creates a valid request with all parameters', () => {
-      LinearAPIClient.unlinkIssue('link123', 'ENG-456', 789);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/unlink_issue',
-        {
-          link_id: 'link123',
-          issue_id: 'ENG-456',
-          conversation_id: 789,
+          link_id: 1,
         }
       );
     });

app/javascript/dashboard/api/summaryReports.js

@@ -35,16 +35,6 @@ class SummaryReportsAPI extends ApiClient {
       },
     });
   }
-
-  getLabelReports({ since, until, businessHours } = {}) {
-    return axios.get(`${this.url}/label`, {
-      params: {
-        since,
-        until,
-        business_hours: businessHours,
-      },
-    });
-  }
 }
 
 export default new SummaryReportsAPI();

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -17,7 +17,6 @@ const props = defineProps({
   additionalAttributes: { type: Object, default: () => ({}) },
   phoneNumber: { type: String, default: '' },
   thumbnail: { type: String, default: '' },
-  availabilityStatus: { type: String, default: null },
   isExpanded: { type: Boolean, default: false },
   isUpdating: { type: Boolean, default: false },
 });
@@ -93,13 +92,7 @@ const onClickViewDetails = () => emit('showContact', props.id);
 <template>
   <CardLayout :key="id" layout="row">
     <div class="flex items-center justify-start flex-1 gap-4">
-      <Avatar
-        :name="name"
-        :src="thumbnail"
-        :size="48"
-        :status="availabilityStatus"
-        rounded-full
-      />
+      <Avatar :name="name" :src="thumbnail" :size="48" rounded-full />
       <div class="flex flex-col gap-0.5 flex-1">
         <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
           <span class="text-base font-medium truncate text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -7,16 +7,42 @@ import ContactMoreActions from './components/ContactMoreActions.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
 
 defineProps({
-  showSearch: { type: Boolean, default: true },
-  searchValue: { type: String, default: '' },
-  headerTitle: { type: String, required: true },
-  buttonLabel: { type: String, default: '' },
-  activeSort: { type: String, default: 'last_activity_at' },
-  activeOrdering: { type: String, default: '' },
-  isSegmentsView: { type: Boolean, default: false },
-  hasActiveFilters: { type: Boolean, default: false },
-  isLabelView: { type: Boolean, default: false },
-  isActiveView: { type: Boolean, default: false },
+  showSearch: {
+    type: Boolean,
+    default: true,
+  },
+  searchValue: {
+    type: String,
+    default: '',
+  },
+  headerTitle: {
+    type: String,
+    required: true,
+  },
+  buttonLabel: {
+    type: String,
+    default: '',
+  },
+  activeSort: {
+    type: String,
+    default: 'last_activity_at',
+  },
+  activeOrdering: {
+    type: String,
+    default: '',
+  },
+  isSegmentsView: {
+    type: Boolean,
+    default: false,
+  },
+  hasActiveFilters: {
+    type: Boolean,
+    default: false,
+  },
+  isLabelView: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits([
@@ -59,7 +85,7 @@ const emit = defineEmits([
           </Input>
         </div>
         <div class="flex items-center gap-2">
-          <div v-if="!isLabelView && !isActiveView" class="relative">
+          <div v-if="!isLabelView" class="relative">
             <Button
               id="toggleContactsFilterButton"
               :icon="
@@ -79,12 +105,7 @@ const emit = defineEmits([
             <slot name="filter" />
           </div>
           <Button
-            v-if="
-              hasActiveFilters &&
-              !isSegmentsView &&
-              !isLabelView &&
-              !isActiveView
-            "
+            v-if="hasActiveFilters && !isSegmentsView && !isLabelView"
             icon="i-lucide-save"
             color="slate"
             size="sm"
@@ -92,7 +113,7 @@ const emit = defineEmits([
             @click="emit('createSegment')"
           />
           <Button
-            v-if="isSegmentsView && !isLabelView && !isActiveView"
+            v-if="isSegmentsView && !isLabelView"
             icon="i-lucide-trash"
             color="slate"
             size="sm"

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -36,7 +36,6 @@ const props = defineProps({
   activeSegment: { type: Object, default: null },
   hasAppliedFilters: { type: Boolean, default: false },
   isLabelView: { type: Boolean, default: false },
-  isActiveView: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -278,7 +277,6 @@ defineExpose({
     :header-title="headerTitle"
     :is-segments-view="hasActiveSegments"
     :is-label-view="isLabelView"
-    :is-active-view="isActiveView"
     :has-active-filters="hasAppliedFilters"
     :button-label="t('CONTACTS_LAYOUT.HEADER.MESSAGE_BUTTON')"
     @search="emit('search', $event)"

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -6,7 +6,7 @@ import ContactListHeaderWrapper from 'dashboard/components-next/Contacts/Contact
 import ContactsActiveFiltersPreview from 'dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
 
-const props = defineProps({
+defineProps({
   searchValue: { type: String, default: '' },
   headerTitle: { type: String, default: '' },
   showPaginationFooter: { type: Boolean, default: true },
@@ -37,23 +37,10 @@ const isNotSegmentView = computed(() => {
   return route.name !== 'contacts_dashboard_segments_index';
 });
 
-const isActiveView = computed(() => {
-  return route.name === 'contacts_dashboard_active';
-});
-
 const isLabelView = computed(
   () => route.name === 'contacts_dashboard_labels_index'
 );
 
-const showActiveFiltersPreview = computed(() => {
-  return (
-    (props.hasAppliedFilters || !isNotSegmentView.value) &&
-    !props.isFetchingList &&
-    !isLabelView.value &&
-    !isActiveView.value
-  );
-});
-
 const updateCurrentPage = page => {
   emit('update:currentPage', page);
 };
@@ -70,7 +57,7 @@ const openFilter = () => {
     <div class="flex flex-col w-full h-full transition-all duration-300">
       <ContactListHeaderWrapper
         ref="contactListHeaderWrapper"
-        :show-search="isNotSegmentView && !isActiveView"
+        :show-search="isNotSegmentView"
         :search-value="searchValue"
         :active-sort="activeSort"
         :active-ordering="activeOrdering"
@@ -79,7 +66,6 @@ const openFilter = () => {
         :segments-id="segmentsId"
         :has-applied-filters="hasAppliedFilters"
         :is-label-view="isLabelView"
-        :is-active-view="isActiveView"
         @update:sort="emit('update:sort', $event)"
         @search="emit('search', $event)"
         @apply-filter="emit('applyFilter', $event)"
@@ -88,7 +74,11 @@ const openFilter = () => {
       <main class="flex-1 overflow-y-auto">
         <div class="w-full mx-auto max-w-[60rem]">
           <ContactsActiveFiltersPreview
-            v-if="showActiveFiltersPreview"
+            v-if="
+              (hasAppliedFilters || !isNotSegmentView) &&
+              !isFetchingList &&
+              !isLabelView
+            "
             :active-segment="activeSegment"
             @clear-filters="emit('clearFilters')"
             @open-filter="openFilter"

app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue

@@ -71,7 +71,6 @@ const toggleExpanded = id => {
       :thumbnail="contact.thumbnail"
       :phone-number="contact.phoneNumber"
       :additional-attributes="contact.additionalAttributes"
-      :availability-status="contact.availabilityStatus"
       :is-expanded="expandedCardId === contact.id"
       :is-updating="isUpdating"
       @toggle="toggleExpanded(contact.id)"

app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue

@@ -56,7 +56,7 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <div
-    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
+    class="flex flex-col justify-center items-center absolute top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
   >
     <Button
       v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"

app/javascript/dashboard/components-next/Editor/Editor.vue

@@ -4,14 +4,38 @@ import { computed, ref, watch, useSlots } from 'vue';
 import WootEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 
 const props = defineProps({
-  modelValue: { type: String, default: '' },
-  label: { type: String, default: '' },
-  placeholder: { type: String, default: '' },
-  focusOnMount: { type: Boolean, default: false },
-  maxLength: { type: Number, default: 200 },
-  showCharacterCount: { type: Boolean, default: true },
-  disabled: { type: Boolean, default: false },
-  message: { type: String, default: '' },
+  modelValue: {
+    type: String,
+    default: '',
+  },
+  label: {
+    type: String,
+    default: '',
+  },
+  placeholder: {
+    type: String,
+    default: '',
+  },
+  focusOnMount: {
+    type: Boolean,
+    default: false,
+  },
+  maxLength: {
+    type: Number,
+    default: 200,
+  },
+  showCharacterCount: {
+    type: Boolean,
+    default: true,
+  },
+  disabled: {
+    type: Boolean,
+    default: false,
+  },
+  message: {
+    type: String,
+    default: '',
+  },
   messageType: {
     type: String,
     default: 'info',
@@ -19,7 +43,6 @@ const props = defineProps({
   },
   enableVariables: { type: Boolean, default: false },
   enableCannedResponses: { type: Boolean, default: true },
-  enabledMenuOptions: { type: Array, default: () => [] },
 });
 
 const emit = defineEmits(['update:modelValue']);
@@ -97,7 +120,6 @@ watch(
         :disabled="disabled"
         :enable-variables="enableVariables"
         :enable-canned-responses="enableCannedResponses"
-        :enabled-menu-options="enabledMenuOptions"
         @input="handleInput"
         @focus="handleFocus"
         @blur="handleBlur"

app/javascript/dashboard/components-next/captain/PageLayout.vue

@@ -76,7 +76,7 @@ const handlePageChange = event => {
 
 <template>
   <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
-    <header class="sticky top-0 z-10 px-6">
+    <header class="sticky top-0 z-10 px-6 xl:px-0">
       <div class="w-full max-w-[60rem] mx-auto">
         <div
           class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
@@ -116,7 +116,7 @@ const handlePageChange = event => {
         </div>
       </div>
     </header>
-    <main class="flex-1 px-6 overflow-y-auto">
+    <main class="flex-1 px-6 overflow-y-auto xl:px-0">
       <div class="w-full max-w-[60rem] h-full mx-auto py-4">
         <slot v-if="!showPaywall" name="controls" />
         <div

app/javascript/dashboard/components-next/copilot/Copilot.vue

@@ -1,5 +1,6 @@
 <script setup>
-import { nextTick, ref, watch, computed } from 'vue';
+import { nextTick, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { useUISettings } from 'dashboard/composables/useUISettings';
@@ -8,17 +9,23 @@ import CopilotInput from './CopilotInput.vue';
 import CopilotLoader from './CopilotLoader.vue';
 import CopilotAgentMessage from './CopilotAgentMessage.vue';
 import CopilotAssistantMessage from './CopilotAssistantMessage.vue';
-import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
 import ToggleCopilotAssistant from './ToggleCopilotAssistant.vue';
-import CopilotEmptyState from './CopilotEmptyState.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
-import { useI18n } from 'vue-i18n';
 
 const props = defineProps({
+  supportAgent: {
+    type: Object,
+    default: () => ({}),
+  },
   messages: {
     type: Array,
     default: () => [],
   },
+  isCaptainTyping: {
+    type: Boolean,
+    default: false,
+  },
   conversationInboxType: {
     type: String,
     required: true,
@@ -37,11 +44,18 @@ const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);
 
 const { t } = useI18n();
 
+const COPILOT_USER_ROLES = ['assistant', 'system'];
+
 const sendMessage = message => {
   emit('sendMessage', message);
   useTrack(COPILOT_EVENTS.SEND_MESSAGE);
 };
 
+const useSuggestion = opt => {
+  emit('sendMessage', t(opt.prompt));
+  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
+};
+
 const chatContainer = ref(null);
 
 const scrollToBottom = async () => {
@@ -51,40 +65,20 @@ const scrollToBottom = async () => {
   }
 };
 
-const groupedMessages = computed(() => {
-  const result = [];
-  let thinkingGroup = [];
-  props.messages.forEach(message => {
-    if (message.message_type === 'assistant_thinking') {
-      thinkingGroup.push(message);
-    } else {
-      if (thinkingGroup.length > 0) {
-        result.push({
-          id: thinkingGroup[0].id,
-          message_type: 'thinking_group',
-          messages: thinkingGroup,
-        });
-        thinkingGroup = [];
-      }
-      result.push(message);
-    }
-  });
-  if (thinkingGroup.length > 0) {
-    result.push({
-      id: thinkingGroup[0].id,
-      message_type: 'thinking_group',
-      messages: thinkingGroup,
-    });
-  }
-  return result;
-});
-
-const isLastMessageFromAssistant = computed(() => {
-  return (
-    groupedMessages.value[groupedMessages.value.length - 1].message_type ===
-    'assistant'
-  );
-});
+const promptOptions = [
+  {
+    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
+  },
+  {
+    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
+  },
+  {
+    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
+  },
+];
 
 const { updateUISettings } = useUISettings();
 
@@ -101,22 +95,8 @@ const handleSidebarAction = action => {
   }
 };
 
-const hasAssistants = computed(() => props.assistants.length > 0);
-const hasMessages = computed(() => props.messages.length > 0);
-const copilotButtons = computed(() => {
-  if (hasMessages.value) {
-    return [
-      {
-        key: 'reset',
-        icon: 'i-lucide-refresh-ccw',
-        tooltip: t('CAPTAIN.COPILOT.RESET'),
-      },
-    ];
-  }
-  return [];
-});
 watch(
-  [() => props.messages],
+  [() => props.messages, () => props.isCaptainTyping],
   () => {
     scrollToBottom();
   },
@@ -128,57 +108,64 @@ watch(
   <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
     <SidebarActionsHeader
       :title="$t('CAPTAIN.COPILOT.TITLE')"
-      :buttons="copilotButtons"
+      :buttons="[
+        {
+          key: 'reset',
+          icon: 'i-lucide-refresh-ccw',
+          tooltip: $t('CAPTAIN.COPILOT.RESET'),
+        },
+      ]"
       @click="handleSidebarAction"
       @close="closeCopilotPanel"
     />
-    <div
-      ref="chatContainer"
-      class="flex-1 flex px-4 py-4 overflow-y-auto items-start"
-    >
-      <div v-if="hasMessages" class="space-y-6 flex-1 flex flex-col w-full">
-        <template v-for="(item, index) in groupedMessages" :key="item.id">
-          <CopilotAgentMessage
-            v-if="item.message_type === 'user'"
-            :message="item.message"
-          />
-          <CopilotAssistantMessage
-            v-else-if="item.message_type === 'assistant'"
-            :message="item.message"
-            :is-last-message="index === groupedMessages.length - 1"
-            :conversation-inbox-type="conversationInboxType"
-          />
-          <CopilotThinkingGroup
-            v-else
-            :messages="item.messages"
-            :default-collapsed="isLastMessageFromAssistant"
-          />
-        </template>
+    <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
+      <template v-for="message in messages" :key="message.id">
+        <CopilotAgentMessage
+          v-if="message.role === 'user'"
+          :support-agent="supportAgent"
+          :message="message"
+        />
+        <CopilotAssistantMessage
+          v-else-if="COPILOT_USER_ROLES.includes(message.role)"
+          :message="message"
+          :conversation-inbox-type="conversationInboxType"
+        />
+      </template>
 
-        <CopilotLoader v-if="!isLastMessageFromAssistant" />
+      <CopilotLoader v-if="isCaptainTyping" />
+    </div>
+
+    <div
+      v-if="!messages.length"
+      class="h-full w-full flex items-center justify-center"
+    >
+      <div class="h-fit px-3 py-3 space-y-1">
+        <span class="text-xs text-n-slate-10">
+          {{ $t('COPILOT.TRY_THESE_PROMPTS') }}
+        </span>
+        <button
+          v-for="prompt in promptOptions"
+          :key="prompt.label"
+          class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
+          @click="() => useSuggestion(prompt)"
+        >
+          <span>{{ t(prompt.label) }}</span>
+          <Icon icon="i-lucide-chevron-right" />
+        </button>
       </div>
-      <CopilotEmptyState
-        v-else
-        :has-assistants="hasAssistants"
-        @use-suggestion="sendMessage"
-      />
     </div>
 
     <div class="mx-3 mt-px mb-2">
       <div class="flex items-center gap-2 justify-between w-full mb-1">
         <ToggleCopilotAssistant
-          v-if="assistants.length > 1"
+          v-if="assistants.length"
           :assistants="assistants"
           :active-assistant="activeAssistant"
           @set-assistant="$event => emit('setAssistant', $event)"
         />
         <div v-else />
       </div>
-      <CopilotInput
-        v-if="hasAssistants"
-        class="mb-1 w-full"
-        @send="sendMessage"
-      />
+      <CopilotInput class="mb-1 w-full" @send="sendMessage" />
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue

@@ -11,10 +11,6 @@ import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
-  isLastMessage: {
-    type: Boolean,
-    default: false,
-  },
   message: {
     type: Object,
     required: true,
@@ -24,15 +20,6 @@ const props = defineProps({
     required: true,
   },
 });
-const hasEmptyMessageContent = computed(() => !props.message?.content);
-
-const showUseButton = computed(() => {
-  return (
-    !hasEmptyMessageContent.value &&
-    props.message.reply_suggestion &&
-    props.isLastMessage
-  );
-});
 
 const messageContent = computed(() => {
   const formatter = new MessageFormatter(props.message.content);
@@ -45,6 +32,8 @@ const insertIntoRichEditor = computed(() => {
   );
 });
 
+const hasEmptyMessageContent = computed(() => !props.message?.content);
+
 const useCopilotResponse = () => {
   if (insertIntoRichEditor.value) {
     emitter.emit(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, props.message?.content);
@@ -68,7 +57,7 @@ const useCopilotResponse = () => {
     />
     <div class="flex flex-row mt-1">
       <Button
-        v-if="showUseButton"
+        v-if="!hasEmptyMessageContent"
         :label="$t('CAPTAIN.COPILOT.USE')"
         faded
         sm

app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue

@@ -1,106 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useRoute } from 'vue-router';
-import Icon from '../icon/Icon.vue';
-
-defineProps({
-  hasAssistants: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['useSuggestion']);
-const { t } = useI18n();
-const route = useRoute();
-
-const routePromptMap = {
-  conversations: [
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
-    },
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
-    },
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
-    },
-  ],
-  dashboard: [
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.HIGH_PRIORITY.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.HIGH_PRIORITY.CONTENT',
-    },
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.LIST_CONTACTS.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.LIST_CONTACTS.CONTENT',
-    },
-  ],
-};
-
-const getCurrentRoute = () => {
-  const path = route.path;
-  if (path.includes('/conversations')) return 'conversations';
-  if (path.includes('/dashboard')) return 'dashboard';
-  return 'dashboard';
-};
-
-const promptOptions = computed(() => {
-  const currentRoute = getCurrentRoute();
-  return routePromptMap[currentRoute] || routePromptMap.conversations;
-});
-
-const handleSuggestion = opt => {
-  emit('useSuggestion', t(opt.prompt));
-};
-</script>
-
-<template>
-  <div class="flex-1 flex flex-col gap-6 px-2">
-    <div class="flex flex-col space-y-4 py-4">
-      <Icon icon="i-woot-captain" class="text-n-slate-9 text-4xl" />
-      <div class="space-y-1">
-        <h3 class="text-base font-medium text-n-slate-12 leading-8">
-          {{ $t('CAPTAIN.COPILOT.PANEL_TITLE') }}
-        </h3>
-        <p class="text-sm text-n-slate-11 leading-6">
-          {{ $t('CAPTAIN.COPILOT.KICK_OFF_MESSAGE') }}
-        </p>
-      </div>
-    </div>
-    <div v-if="!hasAssistants" class="w-full space-y-2">
-      <p class="text-sm text-n-slate-11 leading-6">
-        {{ $t('CAPTAIN.ASSISTANTS.NO_ASSISTANTS_AVAILABLE') }}
-      </p>
-      <router-link
-        :to="{
-          name: 'captain_assistants_index',
-          params: { accountId: route.params.accountId },
-        }"
-        class="text-n-slate-11 underline hover:text-n-slate-12"
-      >
-        {{ $t('CAPTAIN.ASSISTANTS.ADD_NEW') }}
-      </router-link>
-    </div>
-    <div v-else class="w-full space-y-2">
-      <span class="text-xs text-n-slate-10 block">
-        {{ $t('CAPTAIN.COPILOT.TRY_THESE_PROMPTS') }}
-      </span>
-      <div class="space-y-1">
-        <button
-          v-for="prompt in promptOptions"
-          :key="prompt.label"
-          class="w-full px-3 py-2 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center justify-between hover:bg-n-slate-3 transition-colors"
-          @click="handleSuggestion(prompt)"
-        >
-          <span>{{ t(prompt.label) }}</span>
-          <Icon icon="i-lucide-chevron-right" />
-        </button>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue

@@ -1,63 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useRoute } from 'vue-router';
-import Button from 'dashboard/components-next/button/Button.vue';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useMapGetter } from 'dashboard/composables/store';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-const route = useRoute();
-
-const { uiSettings, updateUISettings } = useUISettings();
-
-const isConversationRoute = computed(() => {
-  const CONVERSATION_ROUTES = [
-    'inbox_conversation',
-    'conversation_through_inbox',
-    'conversations_through_label',
-    'team_conversations_through_label',
-    'conversations_through_folders',
-    'conversation_through_mentions',
-    'conversation_through_unattended',
-    'conversation_through_participating',
-    'inbox_view_conversation',
-  ];
-  return CONVERSATION_ROUTES.includes(route.name);
-});
-
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const showCopilotLauncher = computed(() => {
-  const isCaptainEnabled = isFeatureEnabledonAccount.value(
-    currentAccountId.value,
-    FEATURE_FLAGS.CAPTAIN
-  );
-  return (
-    isCaptainEnabled &&
-    !uiSettings.value.is_copilot_panel_open &&
-    !isConversationRoute.value
-  );
-});
-const toggleSidebar = () => {
-  updateUISettings({
-    is_copilot_panel_open: !uiSettings.value.is_copilot_panel_open,
-    is_contact_sidebar_open: false,
-  });
-};
-</script>
-
-<template>
-  <div v-if="showCopilotLauncher" class="fixed bottom-4 right-4 z-50">
-    <div class="rounded-full bg-n-alpha-2 p-1">
-      <Button
-        icon="i-woot-captain"
-        class="!rounded-full !bg-n-solid-3 dark:!bg-n-alpha-2 !text-n-slate-12 text-xl"
-        lg
-        @click="toggleSidebar"
-      />
-    </div>
-  </div>
-  <template v-else />
-</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue

@@ -17,7 +17,7 @@ defineProps({
         icon="i-lucide-sparkles"
         class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
       />
-      <div class="text-sm text-n-slate-12">
+      <div class="text-sm text-n-slate-11">
         {{ content }}
       </div>
     </div>

app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue

@@ -51,10 +51,10 @@ watch(
       }"
     >
       <CopilotThinkingBlock
-        v-for="copilotMessage in messages"
-        :key="copilotMessage.id"
-        :content="copilotMessage.message.content"
-        :reasoning="copilotMessage.message.reasoning"
+        v-for="message in messages"
+        :key="message.id"
+        :content="message.content"
+        :reasoning="message.reasoning"
       />
     </div>
   </div>

app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue

@@ -74,7 +74,6 @@ const updateSelected = newValue => {
       <slot name="trigger" :toggle="toggle">
         <Button
           ref="triggerRef"
-          type="button"
           sm
           slate
           :variant

app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue

@@ -9,14 +9,7 @@ import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
 import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
 
-const {
-  options,
-  disableSearch,
-  placeholderIcon,
-  placeholder,
-  placeholderTrailingIcon,
-  searchPlaceholder,
-} = defineProps({
+const { options } = defineProps({
   options: {
     type: Array,
     required: true,
@@ -25,22 +18,6 @@ const {
     type: Boolean,
     default: false,
   },
-  placeholderIcon: {
-    type: String,
-    default: 'i-lucide-plus',
-  },
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  placeholderTrailingIcon: {
-    type: Boolean,
-    default: false,
-  },
-  searchPlaceholder: {
-    type: String,
-    default: '',
-  },
 });
 
 const { t } = useI18n();
@@ -92,26 +69,15 @@ const toggleSelected = option => {
         sm
         slate
         faded
-        type="button"
         :icon="selectedItem.icon"
         :label="selectedItem.name"
         @click="toggle"
       />
-      <Button
-        v-else
-        sm
-        slate
-        faded
-        type="button"
-        :trailing-icon="placeholderTrailingIcon"
-        @click="toggle"
-      >
+      <Button v-else sm slate faded @click="toggle">
         <template #icon>
-          <Icon :icon="placeholderIcon" class="text-n-slate-11" />
+          <Icon icon="i-lucide-plus" class="text-n-slate-11" />
         </template>
-        <span class="text-n-slate-11">{{
-          placeholder || t('COMBOBOX.PLACEHOLDER')
-        }}</span>
+        <span class="text-n-slate-11">{{ t('COMBOBOX.PLACEHOLDER') }}</span>
       </Button>
     </template>
     <DropdownBody class="top-0 min-w-56 z-50" strong>
@@ -121,7 +87,7 @@ const toggleSelected = option => {
           v-model="searchTerm"
           autofocus
           class="p-1.5 pl-8 text-n-slate-11 bg-n-alpha-1 rounded-lg w-full"
-          :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
+          :placeholder="t('COMBOBOX.SEARCH_PLACEHOLDER')"
         />
       </div>
       <DropdownSection class="max-h-80 overflow-scroll">

app/javascript/dashboard/components-next/input/DurationInput.vue

@@ -1,8 +1,7 @@
 <script setup>
-import { computed, watch } from 'vue';
+import { computed, ref } from 'vue';
 import Input from './Input.vue';
 import { useI18n } from 'vue-i18n';
-import { DURATION_UNITS } from './constants';
 
 const props = defineProps({
   min: { type: Number, default: 0 },
@@ -12,50 +11,36 @@ const props = defineProps({
 
 const { t } = useI18n();
 const duration = defineModel('modelValue', { type: Number, default: null });
-const unit = defineModel('unit', {
-  type: String,
-  default: DURATION_UNITS.MINUTES,
-  validate(value) {
-    return Object.values(DURATION_UNITS).includes(value);
-  },
-});
 
-const convertToMinutes = newValue => {
-  if (unit.value === DURATION_UNITS.MINUTES) {
-    return Math.floor(newValue);
-  }
-  if (unit.value === DURATION_UNITS.HOURS) {
-    return Math.floor(newValue) * 60;
-  }
-  return Math.floor(newValue) * 24 * 60;
+const UNIT_TYPES = {
+  MINUTES: 'minutes',
+  HOURS: 'hours',
+  DAYS: 'days',
 };
+const unit = ref(UNIT_TYPES.MINUTES);
 
 const transformedValue = computed({
   get() {
-    if (unit.value === DURATION_UNITS.MINUTES) return duration.value;
-    if (unit.value === DURATION_UNITS.HOURS)
-      return Math.floor(duration.value / 60);
-    if (unit.value === DURATION_UNITS.DAYS)
+    if (unit.value === UNIT_TYPES.MINUTES) return duration.value;
+    if (unit.value === UNIT_TYPES.HOURS) return Math.floor(duration.value / 60);
+    if (unit.value === UNIT_TYPES.DAYS)
       return Math.floor(duration.value / 24 / 60);
 
     return 0;
   },
   set(newValue) {
-    let minuteValue = convertToMinutes(newValue);
+    let minuteValue;
+    if (unit.value === UNIT_TYPES.MINUTES) {
+      minuteValue = Math.floor(newValue);
+    } else if (unit.value === UNIT_TYPES.HOURS) {
+      minuteValue = Math.floor(newValue * 60);
+    } else if (unit.value === UNIT_TYPES.DAYS) {
+      minuteValue = Math.floor(newValue * 24 * 60);
+    }
 
     duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
   },
 });
-
-// when unit is changed set the nearest value to that unit
-// so if the minute is set to 900, and the user changes the unit to "days"
-// the transformed value will show 0, but the real value will still be 900
-// this might create some confusion, especially when saving
-// this watcher fixes it by rounding the duration basically, to the nearest unit value
-watch(unit, () => {
-  let adjustedValue = convertToMinutes(transformedValue.value);
-  duration.value = Math.min(Math.max(adjustedValue, props.min), props.max);
-});
 </script>
 
 <template>
@@ -72,12 +57,10 @@ watch(unit, () => {
     :disabled="disabled"
     class="mb-0 text-sm disabled:outline-n-weak disabled:opacity-40"
   >
-    <option :value="DURATION_UNITS.MINUTES">
+    <option :value="UNIT_TYPES.MINUTES">
       {{ t('DURATION_INPUT.MINUTES') }}
     </option>
-    <option :value="DURATION_UNITS.HOURS">
-      {{ t('DURATION_INPUT.HOURS') }}
-    </option>
-    <option :value="DURATION_UNITS.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
+    <option :value="UNIT_TYPES.HOURS">{{ t('DURATION_INPUT.HOURS') }}</option>
+    <option :value="UNIT_TYPES.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
   </select>
 </template>

app/javascript/dashboard/components-next/input/constants.js

@@ -1,5 +0,0 @@
-export const DURATION_UNITS = {
-  MINUTES: 'minutes',
-  HOURS: 'hours',
-  DAYS: 'days',
-};

app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue

@@ -14,8 +14,7 @@ const fromEmail = computed(() => {
 });
 
 const toEmail = computed(() => {
-  const { toEmails, email } = contentAttributes.value;
-  return email?.to ?? toEmails ?? [];
+  return contentAttributes.value?.email?.to ?? [];
 });
 
 const ccEmail = computed(() => {

app/javascript/dashboard/components-next/message/bubbles/Form.vue

@@ -4,11 +4,9 @@ import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
 import { CONTENT_TYPES } from '../constants.js';
 import { useMessageContext } from '../provider.js';
-import { useInbox } from 'dashboard/composables/useInbox';
 
 const { content, contentAttributes, contentType } = useMessageContext();
 const { t } = useI18n();
-const { isAWebWidgetInbox } = useInbox();
 
 const formValues = computed(() => {
   if (contentType.value === CONTENT_TYPES.FORM) {
@@ -58,7 +56,7 @@ const formValues = computed(() => {
         <dd>{{ item.title }}</dd>
       </template>
     </dl>
-    <div v-else-if="isAWebWidgetInbox" class="my-2 font-medium">
+    <div v-else class="my-2 font-medium">
       {{ t('CONVERSATION.NO_RESPONSE') }}
     </div>
   </BaseBubble>

app/javascript/dashboard/components-next/message/chips/Audio.vue

@@ -109,58 +109,49 @@ const downloadAudio = async () => {
   </audio>
   <div
     v-bind="$attrs"
-    class="rounded-xl w-full gap-2 p-1.5 bg-n-alpha-white flex flex-col items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
+    class="rounded-xl w-full gap-1 p-1.5 bg-n-alpha-white flex items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
   >
-    <div class="flex gap-1 w-full flex-1 items-center justify-start">
-      <button class="p-0 border-0 size-8" @click="playOrPause">
-        <Icon
-          v-if="isPlaying"
-          class="size-8"
-          icon="i-teenyicons-pause-small-solid"
-        />
-        <Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
-      </button>
-      <div class="tabular-nums text-xs">
-        {{ formatTime(currentTime) }} / {{ formatTime(duration) }}
-      </div>
-      <div class="flex-1 items-center flex px-2">
-        <input
-          type="range"
-          min="0"
-          :max="duration"
-          :value="currentTime"
-          class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
-          @input="seek"
-        />
-      </div>
-      <button
-        class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
-        @click="changePlaybackSpeed"
-      >
-        <span class="text-xs text-n-slate-11 font-medium">
-          {{ playbackSpeedLabel }}
-        </span>
-      </button>
-      <button
-        class="p-0 border-0 size-8 grid place-content-center"
-        @click="toggleMute"
-      >
-        <Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
-        <Icon v-else class="size-4" icon="i-lucide-volume-2" />
-      </button>
-      <button
-        class="p-0 border-0 size-8 grid place-content-center"
-        @click="downloadAudio"
-      >
-        <Icon class="size-4" icon="i-lucide-download" />
-      </button>
+    <button class="p-0 border-0 size-8" @click="playOrPause">
+      <Icon
+        v-if="isPlaying"
+        class="size-8"
+        icon="i-teenyicons-pause-small-solid"
+      />
+      <Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
+    </button>
+    <div class="tabular-nums text-xs">
+      {{ formatTime(currentTime) }} / {{ formatTime(duration) }}
     </div>
-
-    <div
-      v-if="attachment.transcribedText"
-      class="text-n-slate-12 p-3 text-sm bg-n-alpha-1 rounded-lg w-full break-words"
+    <div class="flex-1 items-center flex px-2">
+      <input
+        type="range"
+        min="0"
+        :max="duration"
+        :value="currentTime"
+        class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
+        @input="seek"
+      />
+    </div>
+    <button
+      class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
+      @click="changePlaybackSpeed"
     >
-      {{ attachment.transcribedText }}
-    </div>
+      <span class="text-xs text-n-slate-11 font-medium">
+        {{ playbackSpeedLabel }}
+      </span>
+    </button>
+    <button
+      class="p-0 border-0 size-8 grid place-content-center"
+      @click="toggleMute"
+    >
+      <Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
+      <Icon v-else class="size-4" icon="i-lucide-volume-2" />
+    </button>
+    <button
+      class="p-0 border-0 size-8 grid place-content-center"
+      @click="downloadAudio"
+    >
+      <Icon class="size-4" icon="i-lucide-download" />
+    </button>
   </div>
 </template>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -87,7 +87,7 @@ const newReportRoutes = () => [
   {
     name: 'Reports Label',
     label: t('SIDEBAR.REPORTS_LABEL'),
-    to: accountScopedRoute('label_reports_index'),
+    to: accountScopedRoute('label_reports'),
   },
   {
     name: 'Reports Inbox',
@@ -235,12 +235,6 @@ const menuItems = computed(() => {
           ),
           activeOn: ['contacts_dashboard_index', 'contacts_edit'],
         },
-        {
-          name: 'Active',
-          label: t('SIDEBAR.ACTIVE'),
-          to: accountScopedRoute('contacts_dashboard_active'),
-          activeOn: ['contacts_dashboard_active'],
-        },
         {
           name: 'Segments',
           icon: 'i-lucide-group',

app/javascript/dashboard/components/ChatList.vue

@@ -22,7 +22,6 @@ import {
 // https://tanstack.com/virtual/latest/docs/framework/vue/examples/variable
 import { DynamicScroller, DynamicScrollerItem } from 'vue-virtual-scroller';
 import ChatListHeader from './ChatListHeader.vue';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import ConversationFilter from 'next/filter/ConversationFilter.vue';
 import SaveCustomView from 'next/filter/SaveCustomView.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
@@ -83,7 +82,6 @@ const emit = defineEmits(['conversationLoad']);
 const { uiSettings } = useUISettings();
 const { t } = useI18n();
 const router = useRouter();
-const route = useRoute();
 const store = useStore();
 
 const conversationListRef = ref(null);
@@ -648,30 +646,6 @@ function openLastItemAfterDeleteInFolder() {
   }
 }
 
-function redirectToConversationList() {
-  const {
-    params: { accountId, inbox_id: inboxId, label, teamId },
-    name,
-  } = route;
-
-  let conversationType = '';
-  if (isOnMentionsView({ route: { name } })) {
-    conversationType = 'mention';
-  } else if (isOnUnattendedView({ route: { name } })) {
-    conversationType = 'unattended';
-  }
-  router.push(
-    conversationListPageURL({
-      accountId,
-      conversationType: conversationType,
-      customViewId: props.foldersId,
-      inboxId,
-      label,
-      teamId,
-    })
-  );
-}
-
 async function assignPriority(priority, conversationId = null) {
   store.dispatch('setCurrentChatPriority', {
     priority,
@@ -696,7 +670,26 @@ async function markAsUnread(conversationId) {
     await store.dispatch('markMessagesUnread', {
       id: conversationId,
     });
-    redirectToConversationList();
+    const {
+      params: { accountId, inbox_id: inboxId, label, teamId },
+      name,
+    } = useRoute();
+    let conversationType = '';
+    if (isOnMentionsView({ route: { name } })) {
+      conversationType = 'mention';
+    } else if (isOnUnattendedView({ route: { name } })) {
+      conversationType = 'unattended';
+    }
+    router.push(
+      conversationListPageURL({
+        accountId,
+        conversationType: conversationType,
+        customViewId: props.foldersId,
+        inboxId,
+        label,
+        teamId,
+      })
+    );
   } catch (error) {
     // Ignore error
   }
@@ -710,7 +703,6 @@ async function markAsRead(conversationId) {
     // Ignore error
   }
 }
-
 async function onAssignTeam(team, conversationId = null) {
   try {
     await store.dispatch('assignTeam', {
@@ -772,26 +764,6 @@ onMounted(() => {
   }
 });
 
-const deleteConversationDialogRef = ref(null);
-const selectedConversationId = ref(null);
-
-async function deleteConversation() {
-  try {
-    await store.dispatch('deleteConversation', selectedConversationId.value);
-    redirectToConversationList();
-    selectedConversationId.value = null;
-    deleteConversationDialogRef.value.close();
-    useAlert(t('CONVERSATION.SUCCESS_DELETE_CONVERSATION'));
-  } catch (error) {
-    useAlert(t('CONVERSATION.FAIL_DELETE_CONVERSATION'));
-  }
-}
-
-const handleDelete = conversationId => {
-  selectedConversationId.value = conversationId;
-  deleteConversationDialogRef.value.open();
-};
-
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
@@ -803,7 +775,6 @@ provide('markAsUnread', markAsUnread);
 provide('markAsRead', markAsRead);
 provide('assignPriority', assignPriority);
 provide('isConversationSelected', isConversationSelected);
-provide('deleteConversation', handleDelete);
 
 watch(activeTeam, () => resetAndFetchData());
 
@@ -853,8 +824,6 @@ watch(conversationFilters, (newVal, oldVal) => {
       :has-active-folders="hasActiveFolders"
       :active-status="activeStatus"
       :is-on-expanded-layout="isOnExpandedLayout"
-      :conversation-stats="conversationStats"
-      :is-list-loading="chatListLoading && !conversationList.length"
       @add-folders="onClickOpenAddFoldersModal"
       @delete-folders="onClickOpenDeleteFoldersModal"
       @filters-modal="onToggleAdvanceFiltersModal"
@@ -969,19 +938,6 @@ watch(conversationFilters, (newVal, oldVal) => {
         </template>
       </DynamicScroller>
     </div>
-    <Dialog
-      ref="deleteConversationDialogRef"
-      type="alert"
-      :title="
-        $t('CONVERSATION.DELETE_CONVERSATION.TITLE', {
-          conversationId: selectedConversationId,
-        })
-      "
-      :description="$t('CONVERSATION.DELETE_CONVERSATION.DESCRIPTION')"
-      :confirm-button-label="$t('CONVERSATION.DELETE_CONVERSATION.CONFIRM')"
-      @confirm="deleteConversation"
-      @close="selectedConversationId = null"
-    />
     <TeleportWithDirection
       v-if="showAdvancedFilters"
       to="#conversationFilterTeleportTarget"

app/javascript/dashboard/components/ChatListHeader.vue

@@ -2,7 +2,6 @@
 import { computed } from 'vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useMapGetter } from 'dashboard/composables/store.js';
-import { formatNumber } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
@@ -11,13 +10,26 @@ import SwitchLayout from 'dashboard/routes/dashboard/conversation/search/SwitchL
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
-  pageTitle: { type: String, required: true },
-  hasAppliedFilters: { type: Boolean, required: true },
-  hasActiveFolders: { type: Boolean, required: true },
-  activeStatus: { type: String, required: true },
-  isOnExpandedLayout: { type: Boolean, required: true },
-  conversationStats: { type: Object, required: true },
-  isListLoading: { type: Boolean, required: true },
+  pageTitle: {
+    type: String,
+    required: true,
+  },
+  hasAppliedFilters: {
+    type: Boolean,
+    required: true,
+  },
+  hasActiveFolders: {
+    type: Boolean,
+    required: true,
+  },
+  activeStatus: {
+    type: String,
+    required: true,
+  },
+  isOnExpandedLayout: {
+    type: Boolean,
+    required: true,
+  },
 });
 
 const emit = defineEmits([
@@ -50,9 +62,6 @@ const showV4View = computed(() => {
   );
 });
 
-const allCount = computed(() => props.conversationStats?.allCount || 0);
-const formattedAllCount = computed(() => formatNumber(allCount.value));
-
 const toggleConversationLayout = () => {
   const { LAYOUT_TYPES } = wootConstants;
   const {
@@ -83,15 +92,6 @@ const toggleConversationLayout = () => {
       >
         {{ pageTitle }}
       </h1>
-      <span
-        v-if="
-          allCount > 0 && hasAppliedFiltersOrActiveFolders && !isListLoading
-        "
-        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
-        :title="allCount"
-      >
-        {{ formattedAllCount }}
-      </span>
       <span
         v-if="!hasAppliedFiltersOrActiveFolders"
         class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"

app/javascript/dashboard/components/ConversationItem.vue

@@ -16,7 +16,6 @@ export default {
     'markAsRead',
     'assignPriority',
     'isConversationSelected',
-    'deleteConversation',
   ],
   props: {
     source: {
@@ -68,6 +67,5 @@ export default {
     @mark-as-unread="markAsUnread"
     @mark-as-read="markAsRead"
     @assign-priority="assignPriority"
-    @delete-conversation="deleteConversation"
   />
 </template>

app/javascript/dashboard/components/buttons/ResolveAction.vue

@@ -134,7 +134,7 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
 <template>
   <div class="relative flex items-center justify-end resolve-actions">
     <div
-      class="rounded-lg shadow outline-1 outline flex-shrink-0"
+      class="rounded-lg shadow outline-1 outline"
       :class="!showOpenButton ? 'outline-n-container' : 'outline-transparent'"
     >
       <Button
@@ -178,7 +178,7 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
     <div
       v-if="showActionsDropdown"
       v-on-clickaway="closeDropdown"
-      class="dropdown-pane dropdown-pane--open left-auto top-full mt-0.5 start-0 xl:start-auto xl:end-0 max-w-[12.5rem] min-w-[9.75rem]"
+      class="dropdown-pane dropdown-pane--open left-auto top-full mt-0.5 ltr:right-0 rtl:left-0 max-w-[12.5rem] min-w-[9.75rem]"
     >
       <WootDropdownMenu class="mb-0">
         <WootDropdownItem v-if="!isPending">

app/javascript/dashboard/components/copilot/CopilotContainer.vue

@@ -1,11 +1,16 @@
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { ref, computed, onMounted, watchEffect } from 'vue';
 import { useStore } from 'dashboard/composables/store';
 import Copilot from 'dashboard/components-next/copilot/Copilot.vue';
+import ConversationAPI from 'dashboard/api/inbox/conversation';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-defineProps({
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
   conversationInboxType: {
     type: String,
     required: true,
@@ -15,25 +20,13 @@ defineProps({
 const store = useStore();
 const currentUser = useMapGetter('getCurrentUser');
 const assistants = useMapGetter('captainAssistants/getRecords');
-const uiFlags = useMapGetter('captainAssistants/getUIFlags');
 const inboxAssistant = useMapGetter('getCopilotAssistant');
-const currentChat = useMapGetter('getSelectedChat');
-
-const selectedCopilotThreadId = ref(null);
-const messages = computed(() =>
-  store.getters['copilotMessages/getMessagesByThreadId'](
-    selectedCopilotThreadId.value
-  )
-);
-
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const selectedAssistantId = ref(null);
 const { uiSettings, updateUISettings } = useUISettings();
 
+const messages = ref([]);
+const isCaptainTyping = ref(false);
+const selectedAssistantId = ref(null);
+
 const activeAssistant = computed(() => {
   const preferredId = uiSettings.value.preferred_captain_assistant_id;
 
@@ -62,57 +55,68 @@ const setAssistant = async assistant => {
   });
 };
 
-const shouldShowCopilotPanel = computed(() => {
-  const isCaptainEnabled = isFeatureEnabledonAccount.value(
-    currentAccountId.value,
-    FEATURE_FLAGS.CAPTAIN
-  );
-  const { is_copilot_panel_open: isCopilotPanelOpen } = uiSettings.value;
-  return isCaptainEnabled && isCopilotPanelOpen && !uiFlags.value.fetchingList;
-});
-
 const handleReset = () => {
-  selectedCopilotThreadId.value = null;
+  messages.value = [];
 };
 
 const sendMessage = async message => {
-  if (selectedCopilotThreadId.value) {
-    await store.dispatch('copilotMessages/create', {
-      assistant_id: activeAssistant.value.id,
-      conversation_id: currentChat.value?.id,
-      threadId: selectedCopilotThreadId.value,
-      message,
+  // Add user message
+  messages.value.push({
+    id: messages.value.length + 1,
+    role: 'user',
+    content: message,
+  });
+  isCaptainTyping.value = true;
+
+  try {
+    const { data } = await ConversationAPI.requestCopilot(
+      props.conversationId,
+      {
+        previous_history: messages.value
+          .map(m => ({
+            role: m.role,
+            content: m.content,
+          }))
+          .slice(0, -1),
+        message,
+        assistant_id: selectedAssistantId.value,
+      }
+    );
+    messages.value.push({
+      id: new Date().getTime(),
+      role: 'assistant',
+      content: data.message,
     });
-  } else {
-    const response = await store.dispatch('copilotThreads/create', {
-      assistant_id: activeAssistant.value.id,
-      conversation_id: currentChat.value?.id,
-      message,
-    });
-    selectedCopilotThreadId.value = response.id;
+  } catch (error) {
+    // eslint-disable-next-line
+    console.log(error);
+  } finally {
+    isCaptainTyping.value = false;
   }
 };
 
 onMounted(() => {
   store.dispatch('captainAssistants/get');
 });
+
+watchEffect(() => {
+  if (props.conversationId) {
+    store.dispatch('getInboxCaptainAssistantById', props.conversationId);
+    selectedAssistantId.value = activeAssistant.value?.id;
+  }
+});
 </script>
 
 <template>
-  <div
-    v-if="shouldShowCopilotPanel"
-    class="ltr:border-l rtl:border-r border-n-weak h-full overflow-hidden z-10 w-[320px] min-w-[320px] 2xl:min-w-[360px] 2xl:w-[360px] flex flex-col bg-n-background"
-  >
-    <Copilot
-      :messages="messages"
-      :support-agent="currentUser"
-      :conversation-inbox-type="conversationInboxType"
-      :assistants="assistants"
-      :active-assistant="activeAssistant"
-      @set-assistant="setAssistant"
-      @send-message="sendMessage"
-      @reset="handleReset"
-    />
-  </div>
-  <template v-else />
+  <Copilot
+    :messages="messages"
+    :support-agent="currentUser"
+    :is-captain-typing="isCaptainTyping"
+    :conversation-inbox-type="conversationInboxType"
+    :assistants="assistants"
+    :active-assistant="activeAssistant"
+    @set-assistant="setAssistant"
+    @send-message="sendMessage"
+    @reset="handleReset"
+  />
 </template>

app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js

@@ -9,7 +9,6 @@ const contacts = accountId => ({
     'contacts_edit',
     'contacts_edit_segment',
     'contacts_edit_label',
-    'contacts_dashboard_active',
   ],
   menuItems: [
     {
@@ -19,13 +18,6 @@ const contacts = accountId => ({
       toState: frontendURL(`accounts/${accountId}/contacts?page=1`),
       toStateName: 'contacts_dashboard_index',
     },
-    {
-      icon: 'visitor-contacts',
-      label: 'ACTIVE',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/contacts/active`),
-      toStateName: 'contacts_dashboard_active',
-    },
   ],
 });
 

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -78,7 +78,6 @@ export default {
     'markAsRead',
     'assignPriority',
     'updateConversationStatus',
-    'deleteConversation',
   ],
   data() {
     return {
@@ -238,10 +237,6 @@ export default {
       this.$emit('assignPriority', priority, this.chat.id);
       this.closeContextMenu();
     },
-    async deleteConversation() {
-      this.$emit('deleteConversation', this.chat.id);
-      this.closeContextMenu();
-    },
   },
 };
 </script>
@@ -368,7 +363,6 @@ export default {
         @mark-as-unread="markAsUnread"
         @mark-as-read="markAsRead"
         @assign-priority="assignPriority"
-        @delete-conversation="deleteConversation"
       />
     </ContextMenu>
   </div>

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -11,6 +11,8 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import Linear from './linear/index.vue';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';
 
@@ -34,6 +36,12 @@ const { isAWebWidgetInbox } = useInbox();
 
 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
+const isFeatureEnabledonAccount = computed(
+  () => store.getters['accounts/isFeatureEnabledonAccount']
+);
+const appIntegrations = computed(
+  () => store.getters['integrations/getAppIntegrations']
+);
 
 const chatMetadata = computed(() => props.chat.meta);
 
@@ -84,15 +92,25 @@ const hasMultipleInboxes = computed(
 );
 
 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
+
+const isLinearIntegrationEnabled = computed(() =>
+  appIntegrations.value.find(
+    integration => integration.id === 'linear' && !!integration.hooks.length
+  )
+);
+
+const isLinearFeatureEnabled = computed(() =>
+  isFeatureEnabledonAccount.value(accountId.value, FEATURE_FLAGS.LINEAR)
+);
 </script>
 
 <template>
   <div
     ref="conversationHeader"
-    class="flex flex-col gap-3 items-center justify-between flex-1 w-full min-w-0 xl:flex-row px-3 py-2 border-b bg-n-background border-n-weak h-24 xl:h-12"
+    class="flex flex-col items-center justify-center flex-1 w-full min-w-0 xl:flex-row px-3 py-2 border-b bg-n-background border-n-weak h-24 xl:h-12"
   >
     <div
-      class="flex items-center justify-start w-full xl:w-auto max-w-full min-w-0 xl:flex-1"
+      class="flex items-center justify-start w-full xl:w-auto max-w-full min-w-0"
     >
       <BackButton
         v-if="showBackButton"
@@ -104,12 +122,11 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
         :username="currentContact.name"
         :status="currentContact.availability_status"
         size="32px"
-        class="flex-shrink-0"
       />
       <div
-        class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2"
+        class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2 w-fit"
       >
-        <div class="flex flex-row items-center max-w-full gap-1 p-0 m-0">
+        <div class="flex flex-row items-center max-w-full gap-1 p-0 m-0 w-fit">
           <span
             class="text-sm font-medium truncate leading-tight text-n-slate-12"
           >
@@ -119,7 +136,7 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
             v-if="!isHMACVerified"
             v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
             size="14"
-            class="text-n-amber-10 my-0 mx-0 min-w-[14px] flex-shrink-0"
+            class="text-n-amber-10 my-0 mx-0 min-w-[14px]"
             icon="warning"
           />
         </div>
@@ -135,14 +152,20 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
       </div>
     </div>
     <div
-      class="flex flex-row items-center justify-start xl:justify-end flex-shrink-0 gap-2 w-full xl:w-auto header-actions-wrap"
+      class="flex flex-row items-center justify-start xl:justify-end flex-grow gap-2 w-full xl:w-auto mt-3 header-actions-wrap xl:mt-0"
     >
       <SLACardLabel
         v-if="hasSlaPolicyId"
         :chat="chat"
         show-extended-info
         :parent-width="width"
-        class="hidden md:flex"
+        class="hidden lg:flex"
+      />
+      <Linear
+        v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
+        :conversation-id="currentChat.id"
+        :parent-width="width"
+        class="hidden lg:flex"
       />
       <MoreActions :conversation-id="currentChat.id" />
     </div>

app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue

@@ -1,23 +1,43 @@
 <script setup>
 import { computed } from 'vue';
+import CopilotContainer from '../../copilot/CopilotContainer.vue';
 import ContactPanel from 'dashboard/routes/dashboard/conversation/ContactPanel.vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { FEATURE_FLAGS } from '../../../featureFlags';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 
-defineProps({
+const props = defineProps({
   currentChat: {
     required: true,
     type: Object,
   },
 });
 
+const channelType = computed(() => props.currentChat?.meta?.channel || '');
+
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
+const showCopilotTab = computed(() =>
+  isFeatureEnabledonAccount.value(currentAccountId.value, FEATURE_FLAGS.CAPTAIN)
+);
+
 const { uiSettings } = useUISettings();
 
 const activeTab = computed(() => {
-  const { is_contact_sidebar_open: isContactSidebarOpen } = uiSettings.value;
+  const {
+    is_contact_sidebar_open: isContactSidebarOpen,
+    is_copilot_panel_open: isCopilotPanelOpen,
+  } = uiSettings.value;
 
   if (isContactSidebarOpen) {
     return 0;
   }
+  if (isCopilotPanelOpen) {
+    return 1;
+  }
   return null;
 });
 </script>
@@ -32,6 +52,13 @@ const activeTab = computed(() => {
         :conversation-id="currentChat.id"
         :inbox-id="currentChat.inbox_id"
       />
+      <CopilotContainer
+        v-show="activeTab === 1 && showCopilotTab"
+        :key="currentChat.id"
+        :conversation-inbox-type="channelType"
+        :conversation-id="currentChat.id"
+        class="flex-1"
+      />
     </div>
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue

@@ -134,7 +134,7 @@ onUnmounted(() => {
     <SLAPopoverCard
       v-if="showSlaPopoverCard"
       :sla-missed-events="slaEvents"
-      class="start-0 xl:start-auto xl:end-0 top-7 hidden group-hover:flex"
+      class="rtl:left-0 ltr:right-0 top-7 hidden group-hover:flex"
     />
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue

@@ -8,7 +8,6 @@ import MenuItem from './menuItem.vue';
 import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
 import wootConstants from 'dashboard/constants/globals';
 import AgentLoadingPlaceholder from './agentLoadingPlaceholder.vue';
-import { useAdmin } from 'dashboard/composables/useAdmin';
 
 export default {
   components: {
@@ -46,14 +45,7 @@ export default {
     'assignAgent',
     'assignTeam',
     'assignLabel',
-    'deleteConversation',
   ],
-  setup() {
-    const { isAdmin } = useAdmin();
-    return {
-      isAdmin,
-    };
-  },
   data() {
     return {
       STATUS_TYPE: wootConstants.STATUS_TYPE,
@@ -129,11 +121,6 @@ export default {
         icon: 'people-team-add',
         label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.ASSIGN_TEAM'),
       },
-      deleteOption: {
-        key: 'delete',
-        icon: 'delete',
-        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.DELETE'),
-      },
     };
   },
   computed: {
@@ -191,9 +178,6 @@ export default {
     assignPriority(priority) {
       this.$emit('assignPriority', priority);
     },
-    deleteConversation() {
-      this.$emit('deleteConversation', this.chatId);
-    },
     show(key) {
       // If the conversation status is same as the action, then don't display the option
       // i.e.: Don't show an option to resolve if the conversation is already resolved.
@@ -293,13 +277,5 @@ export default {
         @click.stop="$emit('assignTeam', team)"
       />
     </MenuItemWithSubmenu>
-    <template v-if="isAdmin">
-      <hr class="m-1 rounded border-b border-n-weak dark:border-n-weak" />
-      <MenuItem
-        :option="deleteOption"
-        variant="icon"
-        @click.stop="deleteConversation"
-      />
-    </template>
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue

@@ -183,18 +183,13 @@ const createIssue = async () => {
     state_id: formState.stateId || undefined,
     priority: formState.priority || undefined,
     label_ids: formState.labelId ? [formState.labelId] : undefined,
-    conversation_id: props.conversationId,
   };
 
   try {
     isCreating.value = true;
     const response = await LinearAPI.createIssue(payload);
-    const { identifier: issueIdentifier } = response.data;
-    await LinearAPI.link_issue(
-      props.conversationId,
-      issueIdentifier,
-      props.title
-    );
+    const { id: issueId } = response.data;
+    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
     useAlert(t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_SUCCESS'));
     useTrack(LINEAR_EVENTS.CREATE_ISSUE);
     onClose();

app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue

@@ -0,0 +1,123 @@
+<script setup>
+import { format } from 'date-fns';
+import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
+import IssueHeader from './IssueHeader.vue';
+import { computed } from 'vue';
+
+const props = defineProps({
+  issue: {
+    type: Object,
+    required: true,
+  },
+  linkId: {
+    type: String,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlinkIssue']);
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const formattedDate = computed(() => {
+  const { createdAt } = props.issue;
+  return format(new Date(createdAt), 'hh:mm a, MMM dd');
+});
+
+const assignee = computed(() => {
+  const assigneeDetails = props.issue.assignee;
+
+  if (!assigneeDetails) return null;
+  const { name, avatarUrl } = assigneeDetails;
+
+  return {
+    name,
+    thumbnail: avatarUrl,
+  };
+});
+
+const labels = computed(() => {
+  return props.issue.labels?.nodes || [];
+});
+
+const priorityLabel = computed(() => {
+  return priorityMap[props.issue.priority];
+});
+
+const unlinkIssue = () => {
+  emit('unlinkIssue', props.linkId);
+};
+</script>
+
+<template>
+  <div
+    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+  >
+    <div class="flex flex-col w-full">
+      <IssueHeader
+        :identifier="issue.identifier"
+        :link-id="linkId"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <span class="mt-2 text-sm font-medium text-n-slate-12">
+        {{ issue.title }}
+      </span>
+      <span
+        v-if="issue.description"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
+      >
+        {{ issue.description }}
+      </span>
+    </div>
+    <div class="flex flex-row items-center h-6 gap-2">
+      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
+      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
+      <div class="flex items-center gap-1 py-1">
+        <fluent-icon
+          icon="status"
+          size="14"
+          :style="{ color: issue.state.color }"
+        />
+        <h6 class="text-xs text-n-slate-12">
+          {{ issue.state.name }}
+        </h6>
+      </div>
+      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
+      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
+        <fluent-icon
+          :icon="`priority-${priorityLabel.toLowerCase()}`"
+          size="14"
+          view-box="0 0 12 12"
+        />
+        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
+      </div>
+    </div>
+    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
+      <woot-label
+        v-for="label in labels"
+        :key="label.id"
+        :title="label.name"
+        :description="label.description"
+        :color="label.color"
+        variant="smooth"
+        small
+      />
+    </div>
+    <div class="flex items-center">
+      <span class="text-xs text-n-slate-11">
+        {{
+          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
+            createdAt: formattedDate,
+          })
+        }}
+      </span>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { inject } from 'vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
@@ -14,6 +15,8 @@ const props = defineProps({
 
 const emit = defineEmits(['unlinkIssue']);
 
+const isUnlinking = inject('isUnlinking');
+
 const unlinkIssue = () => {
   emit('unlinkIssue');
 };
@@ -24,33 +27,36 @@ const openIssue = () => {
 </script>
 
 <template>
-  <div class="flex items-center justify-between">
+  <div class="flex flex-row justify-between">
     <div
-      class="flex items-center gap-2 px-2 py-1.5 border rounded-lg border-n-strong"
+      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
     >
-      <div class="flex items-center gap-1">
-        <fluent-icon
-          icon="linear"
-          size="16"
-          class="text-[#5E6AD2]"
-          view-box="0 0 19 19"
-        />
-        <span class="text-xs font-medium text-n-slate-12">
-          {{ identifier }}
-        </span>
-      </div>
-      <span class="w-px h-3 text-n-weak bg-n-weak" />
-
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2]"
+        view-box="0 0 19 19"
+      />
+      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
+    </div>
+    <div class="flex items-center gap-1">
       <Button
-        link
+        ghost
         xs
         slate
+        icon="i-lucide-unlink"
+        class="!transition-none"
+        :is-loading="isUnlinking"
+        @click="unlinkIssue"
+      />
+      <Button
+        ghost
+        xs
+        slate
+        class="!transition-none"
         icon="i-lucide-arrow-up-right"
-        class="!size-4"
         @click="openIssue"
       />
     </div>
-
-    <Button ghost xs slate icon="i-lucide-unlink" @click="unlinkIssue" />
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue

@@ -1,132 +0,0 @@
-<script setup>
-import { computed, ref, onMounted, watch } from 'vue';
-import { useAlert, useTrack } from 'dashboard/composables';
-import { useStoreGetters } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import LinearAPI from 'dashboard/api/integrations/linear';
-import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
-import LinearIssueItem from './LinearIssueItem.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-const getters = useStoreGetters();
-
-const linkedIssues = ref([]);
-const isLoading = ref(false);
-const shouldShowCreateModal = ref(false);
-
-const currentAccountId = getters.getCurrentAccountId;
-
-const conversation = computed(
-  () => getters.getConversationById.value(props.conversationId) || {}
-);
-
-const hasIssues = computed(() => linkedIssues.value.length > 0);
-
-const loadLinkedIssues = async () => {
-  isLoading.value = true;
-  linkedIssues.value = [];
-  try {
-    const response = await LinearAPI.getLinkedIssue(props.conversationId);
-    linkedIssues.value = response.data || [];
-  } catch (error) {
-    // Silent fail - not critical for UX
-  } finally {
-    isLoading.value = false;
-  }
-};
-
-const unlinkIssue = async (linkId, issueIdentifier) => {
-  try {
-    await LinearAPI.unlinkIssue(linkId, issueIdentifier, props.conversationId);
-    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
-    linkedIssues.value = linkedIssues.value.filter(
-      issue => issue.id !== linkId
-    );
-    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
-  } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
-    );
-    useAlert(errorMessage);
-  }
-};
-
-const openCreateModal = () => {
-  shouldShowCreateModal.value = true;
-};
-
-const closeCreateModal = () => {
-  shouldShowCreateModal.value = false;
-  loadLinkedIssues();
-};
-
-watch(
-  () => props.conversationId,
-  () => {
-    loadLinkedIssues();
-  }
-);
-
-onMounted(() => {
-  loadLinkedIssues();
-});
-</script>
-
-<template>
-  <div>
-    <div class="px-4 pt-3 pb-2">
-      <NextButton
-        ghost
-        xs
-        icon="i-lucide-plus"
-        :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')"
-        @click="openCreateModal"
-      />
-    </div>
-
-    <div v-if="isLoading" class="flex justify-center p-8">
-      <Spinner />
-    </div>
-
-    <div v-else-if="!hasIssues" class="flex justify-center p-4">
-      <p class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES') }}
-      </p>
-    </div>
-
-    <div v-else class="max-h-[300px] overflow-y-auto">
-      <LinearIssueItem
-        v-for="linkedIssue in linkedIssues"
-        :key="linkedIssue.id"
-        class="px-4 pt-3 pb-4 border-b border-n-weak last:border-b-0"
-        :linked-issue="linkedIssue"
-        @unlink-issue="unlinkIssue"
-      />
-    </div>
-
-    <woot-modal
-      v-model:show="shouldShowCreateModal"
-      :on-close="closeCreateModal"
-      :close-on-backdrop-click="false"
-      class="!items-start [&>div]:!top-12 [&>div]:sticky"
-    >
-      <CreateOrLinkIssue
-        :conversation="conversation"
-        :account-id="currentAccountId"
-        @close="closeCreateModal"
-      />
-    </woot-modal>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue

@@ -1,113 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
-import IssueHeader from './IssueHeader.vue';
-
-const props = defineProps({
-  linkedIssue: {
-    type: Object,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['unlinkIssue']);
-
-const { linkedIssue } = props;
-
-const priorityMap = {
-  1: 'Urgent',
-  2: 'High',
-  3: 'Medium',
-  4: 'Low',
-};
-
-const issue = computed(() => linkedIssue.issue);
-
-const assignee = computed(() => {
-  const assigneeDetails = issue.value.assignee;
-  if (!assigneeDetails) return null;
-  return {
-    name: assigneeDetails.name,
-    thumbnail: assigneeDetails.avatarUrl,
-  };
-});
-
-const labels = computed(() => issue.value.labels?.nodes || []);
-
-const priorityLabel = computed(() => priorityMap[issue.value.priority]);
-
-const unlinkIssue = () => {
-  emit('unlinkIssue', linkedIssue.id, linkedIssue.issue.identifier);
-};
-</script>
-
-<template>
-  <div class="flex flex-col gap-4">
-    <div class="flex flex-col w-full">
-      <IssueHeader
-        :identifier="issue.identifier"
-        :link-id="linkedIssue.id"
-        :issue-url="issue.url"
-        @unlink-issue="unlinkIssue"
-      />
-
-      <h3 class="mt-2 text-sm font-medium text-n-slate-12">
-        {{ issue.title }}
-      </h3>
-
-      <p
-        v-if="issue.description"
-        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
-      >
-        {{ issue.description }}
-      </p>
-    </div>
-
-    <div class="flex flex-col gap-2">
-      <div class="flex items-center gap-2">
-        <div v-if="assignee" class="flex items-center gap-1.5">
-          <Avatar :src="assignee.thumbnail" :name="assignee.name" :size="16" />
-          <span class="text-xs capitalize truncate text-n-slate-12">
-            {{ assignee.name }}
-          </span>
-        </div>
-
-        <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
-
-        <div class="flex items-center gap-1">
-          <Icon
-            icon="i-lucide-activity"
-            class="size-4"
-            :style="{ color: issue.state?.color }"
-          />
-          <span class="text-xs text-n-slate-12">
-            {{ issue.state?.name }}
-          </span>
-        </div>
-
-        <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
-
-        <div v-if="priorityLabel" class="flex items-center gap-1.5">
-          <CardPriorityIcon :priority="priorityLabel.toLowerCase()" />
-          <span class="text-xs text-n-slate-12">
-            {{ priorityLabel }}
-          </span>
-        </div>
-      </div>
-
-      <div v-if="labels.length" class="flex flex-wrap">
-        <woot-label
-          v-for="label in labels"
-          :key="label.id"
-          :title="label.name"
-          :description="label.description"
-          :color="label.color"
-          variant="smooth"
-          small
-        />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue

@@ -1,54 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useStoreGetters } from 'dashboard/composables/store';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import { frontendURL } from 'dashboard/helper/URLHelper';
-import { useAdmin } from 'dashboard/composables/useAdmin';
-
-const { isAdmin } = useAdmin();
-const getters = useStoreGetters();
-const accountId = getters.getCurrentAccountId;
-
-const integrationId = 'linear';
-
-const actionURL = computed(() =>
-  frontendURL(
-    `accounts/${accountId.value}/settings/integrations/${integrationId}`
-  )
-);
-
-const openLinearAccount = () => {
-  window.open(actionURL.value, '_blank');
-};
-</script>
-
-<template>
-  <div class="flex flex-col p-3">
-    <div class="w-12 h-12 mb-3">
-      <img
-        :src="`/dashboard/images/integrations/${integrationId}.png`"
-        class="object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:hidden dark:bg-n-alpha-2"
-      />
-      <img
-        :src="`/dashboard/images/integrations/${integrationId}-dark.png`"
-        class="hidden object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:block"
-      />
-    </div>
-
-    <div class="flex-1 mb-4">
-      <h3 class="mb-1.5 text-sm font-medium text-n-slate-12">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.TITLE') }}
-      </h3>
-      <p v-if="isAdmin" class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.DESCRIPTION') }}
-      </p>
-      <p v-else class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.AGENT_DESCRIPTION') }}
-      </p>
-    </div>
-
-    <NextButton v-if="isAdmin" faded slate @click="openLinearAccount">
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.BUTTON_TEXT') }}
-    </NextButton>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue

@@ -63,7 +63,7 @@ const onSearch = async value => {
     isFetching.value = true;
     const response = await LinearAPI.searchIssues(value);
     issues.value = response.data.map(issue => ({
-      id: issue.identifier,
+      id: issue.id,
       name: `${issue.identifier} ${issue.title}`,
       icon: 'status',
       iconColor: issue.state.color,

app/javascript/dashboard/components/widgets/conversation/linear/index.vue

@@ -0,0 +1,161 @@
+<script setup>
+import { computed, ref, onMounted, watch, defineOptions, provide } from 'vue';
+import { useAlert } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import Issue from './Issue.vue';
+import { useTrack } from 'dashboard/composables';
+import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+  parentWidth: {
+    type: Number,
+    default: 10000,
+  },
+});
+
+defineOptions({
+  name: 'Linear',
+});
+
+const getters = useStoreGetters();
+const { t } = useI18n();
+
+const linkedIssue = ref(null);
+const shouldShow = ref(false);
+const shouldShowPopup = ref(false);
+const isUnlinking = ref(false);
+
+provide('isUnlinking', isUnlinking);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(() =>
+  getters.getConversationById.value(props.conversationId)
+);
+
+const tooltipText = computed(() => {
+  return linkedIssue.value === null
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
+    : null;
+});
+
+const loadLinkedIssue = async () => {
+  linkedIssue.value = null;
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    const issues = response.data;
+    linkedIssue.value = issues && issues.length ? issues[0] : null;
+  } catch (error) {
+    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
+  }
+};
+
+const unlinkIssue = async linkId => {
+  try {
+    isUnlinking.value = true;
+    await LinearAPI.unlinkIssue(linkId);
+    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
+    linkedIssue.value = null;
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isUnlinking.value = false;
+  }
+};
+
+const shouldShowIssueIdentifier = computed(() => {
+  if (!linkedIssue.value) {
+    return false;
+  }
+
+  return props.parentWidth > 600;
+});
+
+const openIssue = () => {
+  if (!linkedIssue.value) shouldShowPopup.value = true;
+  shouldShow.value = true;
+};
+
+const closePopup = () => {
+  shouldShowPopup.value = false;
+  loadLinkedIssue();
+};
+
+const closeIssue = () => {
+  shouldShow.value = false;
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssue();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssue();
+});
+</script>
+
+<template>
+  <div
+    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
+    :class="{ group: linkedIssue }"
+  >
+    <Button
+      v-on-clickaway="closeIssue"
+      v-tooltip="tooltipText"
+      sm
+      ghost
+      slate
+      class="!gap-1 group-hover:bg-n-alpha-2"
+      @click="openIssue"
+    >
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2] flex-shrink-0"
+        view-box="0 0 19 19"
+      />
+      <span
+        v-if="shouldShowIssueIdentifier"
+        class="text-xs font-medium text-n-slate-11"
+      >
+        {{ linkedIssue.issue.identifier }}
+      </span>
+    </Button>
+    <Issue
+      v-if="linkedIssue"
+      :issue="linkedIssue.issue"
+      :link-id="linkedIssue.id"
+      class="absolute rtl:left-0 ltr:right-0 top-9 invisible group-hover:visible"
+      @unlink-issue="unlinkIssue"
+    />
+    <woot-modal
+      v-model:show="shouldShowPopup"
+      :on-close="closePopup"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <CreateOrLinkIssue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closePopup"
+      />
+    </woot-modal>
+  </div>
+</template>

app/javascript/dashboard/composables/useAccount.js

@@ -45,10 +45,9 @@ export function useAccount() {
     };
   };
 
-  const updateAccount = async (data, options) => {
+  const updateAccount = async data => {
     await store.dispatch('accounts/update', {
       ...data,
-      options,
     });
   };
 

app/javascript/dashboard/composables/useUISettings.js

@@ -9,7 +9,6 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
   { name: 'contact_notes' },
   { name: 'previous_conversation' },
   { name: 'conversation_participants' },
-  { name: 'linear_issues' },
   { name: 'shopify_orders' },
 ]);
 

app/javascript/dashboard/constants/editor.js

@@ -33,14 +33,6 @@ export const ARTICLE_EDITOR_MENU_OPTIONS = [
   'code',
 ];
 
-export const WIDGET_BUILDER_EDITOR_MENU_OPTIONS = [
-  'strong',
-  'em',
-  'link',
-  'undo',
-  'redo',
-];
-
 export const MESSAGE_EDITOR_IMAGE_RESIZES = [
   {
     name: 'Small',

app/javascript/dashboard/helper/auditlogHelper.js

@@ -36,7 +36,6 @@ const translationKeys = {
   'teammember:create': `AUDIT_LOGS.TEAM_MEMBER.ADD`,
   'teammember:destroy': `AUDIT_LOGS.TEAM_MEMBER.REMOVE`,
   'account:update': `AUDIT_LOGS.ACCOUNT.EDIT`,
-  'conversation:destroy': `AUDIT_LOGS.CONVERSATION.DELETE`,
 };
 
 function extractAttrChange(attrChange) {
@@ -169,11 +168,6 @@ export function generateTranslationPayload(auditLogItem, agentList) {
   const auditableType = auditLogItem.auditable_type.toLowerCase();
   const action = auditLogItem.action.toLowerCase();
 
-  if (auditableType === 'conversation' && action === 'destroy') {
-    translationPayload.id =
-      auditLogItem.audited_changes?.display_id || auditLogItem.auditable_id;
-  }
-
   if (auditableType === 'accountuser') {
     translationPayload = handleAccountUser(
       auditLogItem,

app/javascript/dashboard/i18n/locale/am/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/am/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -118,11 +117,6 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Delete"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/am/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    },
-    "CLOSE": "Close"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/am/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "Account name",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -318,18 +318,11 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
-      },
-      "CTA": {
-        "TITLE": "Connect to Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
-        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -337,17 +330,12 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -361,14 +349,6 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -388,6 +368,7 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -402,7 +383,6 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -431,10 +411,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/am/report.json

@@ -193,7 +193,6 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -560,7 +559,6 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
-    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/am/search.json

@@ -4,14 +4,12 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -76,12 +76,7 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copy"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -286,7 +280,6 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
-    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/ar/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "رمز المصادقة",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/ar/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "جهات الاتصال",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "رسالة",
       "SEND_MESSAGE": "إرسال الرسالة",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "حذف جهة الاتصال",
       "DELETE_DIALOG": {
         "TITLE": "تأكيد الحذف",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "نعم، احذف",
         "API": {
           "SUCCESS_MESSAGE": "تم حذف جهة الاتصال بنجاح",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "حل المحادثة",
       "REOPEN_ACTION": "إعادة فتح",
       "OPEN_ACTION": "فتح",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "المزيد",
       "CLOSE": "أغلق",
       "DETAILS": "التفاصيل",
@@ -118,11 +117,6 @@
         "FAILED": "تعذر تغيير الأولوية، الرجاء المحاولة مرة أخرى."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "حذف"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "تحديد كمعلق",
       "RESOLVED": "تحديد كمحلولة",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "إضافة وسم",
       "AGENTS_LOADING": "جاري جلب الوكلاء...",
       "ASSIGN_TEAM": "تعيين فريق",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "تم تعيين الوسم بنجاح",
     "ASSIGN_LABEL_FAILED": "فشل تعيين الوسم",
     "CHANGE_TEAM": "تم تغيير فريق المحادثة",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
     "SENT_BY": "أرسلت بواسطة:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
       "PREVIOUS_CONVERSATION": "المحادثات السابقة",
       "MACROS": "ماكروس",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/ar/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "بحث",
       "EMPTY_STATE": "لم يتم العثور على النتائج"
-    },
-    "CLOSE": "أغلق"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "التفضيلات",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "اسم الحساب",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -318,18 +318,11 @@
         "SUCCESS": "تم إلغاء ربط المشكلة بنجاح",
         "ERROR": "حدث خطأ أثناء إلغاء ربط المشكلة، الرجاء المحاولة مرة أخرى"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "نعم، احذف",
         "CANCEL": "إلغاء"
-      },
-      "CTA": {
-        "TITLE": "Connect to Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
-        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -337,17 +330,12 @@
     "NAME": "قائد",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "إرسال الرسالة...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "أنت",
       "USE": "Use this",
       "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -361,14 +349,6 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -388,6 +368,7 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -402,7 +383,6 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -431,10 +411,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "الوصف",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -193,7 +193,6 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "نظرة عامة على التسميات",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "تحميل بيانات الرسم البياني...",
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_LABEL_REPORTS": "تحميل تقارير التسمية",
@@ -560,7 +559,6 @@
     "INBOX": "صندوق الوارد",
     "AGENT": "وكيل الدعم",
     "TEAM": "الفريق",
-    "LABEL": "الوسم",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/ar/search.json

@@ -4,14 +4,12 @@
       "ALL": "الكل",
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل",
-      "ARTICLES": "Articles"
+      "MESSAGES": "الرسائل"
     },
     "SECTION": {
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل",
-      "ARTICLES": "Articles"
+      "MESSAGES": "الرسائل"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -76,12 +76,7 @@
       "ACCESS_TOKEN": {
         "TITLE": "رمز المصادقة",
         "NOTE": "يمكن استخدام هذا رمز المصادقة إذا كنت تبني تطبيقات API للتكامل مع Chatwoot",
-        "COPY": "نسخ",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "نسخ"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
           "OFFLINE": "غير متصل"
         },
         "SET_AVAILABILITY_SUCCESS": "تم تعيين التوافر بنجاح",
-        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى"
       },
       "EMAIL": {
         "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -286,7 +280,6 @@
     "REPORTS": "التقارير",
     "SETTINGS": "الإعدادات",
     "CONTACTS": "جهات الاتصال",
-    "ACTIVE": "مفعل",
     "CAPTAIN": "قائد",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/az/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/az/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -118,11 +117,6 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Delete"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/az/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    },
-    "CLOSE": "Close"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/az/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "Account name",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -318,18 +318,11 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
-      },
-      "CTA": {
-        "TITLE": "Connect to Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
-        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -337,17 +330,12 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -361,14 +349,6 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -388,6 +368,7 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -402,7 +383,6 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -431,10 +411,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",