chore: add specs

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

Gemfile

@@ -121,6 +121,8 @@ gem 'sentry-sidekiq', '>= 5.19.0', require: false
 gem 'sidekiq', '>= 7.3.1'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'
+# for sidekiq healthcheck
+gem 'sidekiq_alive'
 
 ##-- Push notification service --##
 gem 'fcm'
@@ -177,6 +179,7 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
+gem 'ai-agents', '>= 0.2.1'
 
 gem 'shopify_api'
 

Gemfile.lock

@@ -126,6 +126,8 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
+    ai-agents (0.2.1)
+      ruby_llm (~> 1.3)
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
       rake (>= 10.4, < 14.0)
@@ -357,6 +359,7 @@ GEM
     grpc (1.72.0-x86_64-linux)
       google-protobuf (>= 3.25, < 5.0)
       googleapis-common-protos-types (~> 1.0)
+    gserver (0.0.1)
     haikunator (1.1.1)
     hairtrigger (1.0.0)
       activerecord (>= 6.0, < 8)
@@ -475,7 +478,7 @@ GEM
     mime-types-data (3.2023.0218.1)
     mini_magick (4.12.0)
     mini_mime (1.1.5)
-    mini_portile2 (2.8.8)
+    mini_portile2 (2.8.9)
     minitest (5.25.5)
     mock_redis (0.36.0)
       ruby2_keywords
@@ -506,14 +509,14 @@ GEM
     newrelic_rpm (9.6.0)
       base64
     nio4r (2.7.3)
-    nokogiri (1.18.8)
+    nokogiri (1.18.9)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.18.8-arm64-darwin)
+    nokogiri (1.18.9-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.18.8-x86_64-darwin)
+    nokogiri (1.18.9-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.18.8-x86_64-linux-gnu)
+    nokogiri (1.18.9-x86_64-linux-gnu)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -717,6 +720,15 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
+    ruby_llm (1.3.1)
+      base64
+      event_stream_parser (~> 1)
+      faraday (>= 1.10.0)
+      faraday-multipart (>= 1)
+      faraday-net_http (>= 1)
+      faraday-retry (>= 1)
+      marcel (~> 1.0)
+      zeitwerk (~> 2)
     ruby_parser (3.20.0)
       sexp_processor (~> 4.16)
     sass (3.7.4)
@@ -774,6 +786,9 @@ GEM
       fugit (~> 1.8)
       globalid (>= 1.0.1)
       sidekiq (>= 6)
+    sidekiq_alive (2.5.0)
+      gserver (~> 0.0.1)
+      sidekiq (>= 5, < 9)
     signet (0.17.0)
       addressable (~> 2.8)
       faraday (>= 0.17.5, < 3.a)
@@ -812,7 +827,7 @@ GEM
     stripe (8.5.0)
     telephone_number (1.4.20)
     test-prof (1.2.1)
-    thor (1.3.1)
+    thor (1.4.0)
     tilt (2.3.0)
     time_diff (0.3.0)
       activesupport
@@ -895,6 +910,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
+  ai-agents (>= 0.2.1)
   annotate
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -998,6 +1014,7 @@ DEPENDENCIES
   shoulda-matchers
   sidekiq (>= 7.3.1)
   sidekiq-cron (>= 1.12.0)
+  sidekiq_alive
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.5.2)
   spring

VERSION_CW

@@ -1 +1 @@
-3.13.0
+4.4.0

VERSION_CWCTL

@@ -1 +1 @@
-3.2.0
+3.4.0

app/actions/contact_identify_action.rb

@@ -6,6 +6,7 @@
 # We don't want to update the name of the identified original contact.
 
 class ContactIdentifyAction
+  include UrlHelper
   pattr_initialize [:contact!, :params!, { retain_original_contact_name: false, discard_invalid_attrs: false }]
 
   def perform
@@ -104,7 +105,14 @@ class ContactIdentifyAction
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
     @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
+    enqueue_avatar_job
+  end
+
+  def enqueue_avatar_job
+    return unless params[:avatar_url].present? && !@contact.avatar.attached?
+    return unless url_valid?(params[:avatar_url])
+
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url])
   end
 
   def merge_contact(base_contact, merge_contact)

app/controllers/api/v1/accounts/callbacks_controller.rb

@@ -30,7 +30,14 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
   end
 
   def facebook_pages
-    @page_details = mark_already_existing_facebook_pages(fb_object.get_connections('me', 'accounts'))
+    pages = []
+    fb_pages = fb_object.get_connections('me', 'accounts')
+    pages.concat(fb_pages)
+    while fb_pages.respond_to?(:next_page) && (next_page = fb_pages.next_page)
+      fb_pages = next_page
+      pages.concat(fb_pages)
+    end
+    @page_details = mark_already_existing_facebook_pages(pages)
   end
 
   def set_instagram_id(page_access_token, facebook_channel)

app/controllers/api/v1/accounts/campaigns_controller.rb

@@ -29,6 +29,6 @@ class Api::V1::Accounts::CampaignsController < Api::V1::Accounts::BaseController
 
   def campaign_params
     params.require(:campaign).permit(:title, :description, :message, :enabled, :trigger_only_during_business_hours, :inbox_id, :sender_id,
-                                     :scheduled_at, audience: [:type, :id], trigger_rules: {})
+                                     :scheduled_at, audience: [:type, :id], trigger_rules: {}, template_params: {})
   end
 end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -122,7 +122,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def resolved_contacts
     return @resolved_contacts if @resolved_contacts
 
-    @resolved_contacts = Current.account.contacts.resolved_contacts
+    @resolved_contacts = Current.account.contacts.resolved_contacts(use_crm_v2: Current.account.feature_enabled?('crm_v2'))
 
     @resolved_contacts = @resolved_contacts.tagged_with(params[:labels], any: true) if params[:labels].present?
     @resolved_contacts

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -69,6 +69,17 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }
   end
 
+  def sync_templates
+    unless @inbox.channel.is_a?(Channel::Whatsapp)
+      return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' }
+    end
+
+    Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
+    render status: :ok, json: { message: 'Template sync initiated successfully' }
+  rescue StandardError => e
+    render status: :internal_server_error, json: { error: e.message }
+  end
+
   private
 
   def fetch_inbox

app/controllers/microsoft_controller.rb

@@ -2,7 +2,7 @@ class MicrosoftController < ApplicationController
   after_action :set_version_header
 
   def identity_association
-    microsoft_indentity
+    microsoft_identity
   end
 
   private
@@ -11,7 +11,7 @@ class MicrosoftController < ApplicationController
     response.headers['Content-Length'] = { associatedApplications: [{ applicationId: @identity_json }] }.to_json.length
   end
 
-  def microsoft_indentity
+  def microsoft_identity
     @identity_json = GlobalConfigService.load('AZURE_APP_ID', nil)
   end
 end

app/controllers/super_admin/app_configs_controller.rb

@@ -41,7 +41,8 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
       'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
       'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
-      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET]
+      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
+      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI]
     }
 
     @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])

app/controllers/super_admin/application_controller.rb

@@ -7,8 +7,9 @@
 class SuperAdmin::ApplicationController < Administrate::ApplicationController
   include ActionView::Helpers::TagHelper
   include ActionView::Context
+  include SuperAdmin::NavigationHelper
 
-  helper_method :render_vue_component
+  helper_method :render_vue_component, :settings_open?, :settings_pages
   # authenticiation done via devise : SuperAdmin Model
   before_action :authenticate_super_admin!
 

app/controllers/webhooks/instagram_controller.rb

@@ -4,7 +4,16 @@ class Webhooks::InstagramController < ActionController::API
   def events
     Rails.logger.info('Instagram webhook received events')
     if params['object'].casecmp('instagram').zero?
-      ::Webhooks::InstagramEventsJob.perform_later(params.to_unsafe_hash[:entry])
+      entry_params = params.to_unsafe_hash[:entry]
+
+      if contains_echo_event?(entry_params)
+        # Add delay to prevent race condition where echo arrives before send message API completes
+        # This avoids duplicate messages when echo comes early during API processing
+        ::Webhooks::InstagramEventsJob.set(wait: 2.seconds).perform_later(entry_params)
+      else
+        ::Webhooks::InstagramEventsJob.perform_later(entry_params)
+      end
+
       render json: :ok
     else
       Rails.logger.warn("Message is not received from the instagram webhook event: #{params['object']}")
@@ -14,6 +23,16 @@ class Webhooks::InstagramController < ActionController::API
 
   private
 
+  def contains_echo_event?(entry_params)
+    return false unless entry_params.is_a?(Array)
+
+    entry_params.any? do |entry|
+      # Check messaging array for echo events
+      messaging_events = entry[:messaging] || []
+      messaging_events.any? { |messaging| messaging.dig(:message, :is_echo).present? }
+    end
+  end
+
   def valid_token?(token)
     # Validates against both IG_VERIFY_TOKEN (Instagram channel via Facebook page) and
     # INSTAGRAM_VERIFY_TOKEN (Instagram channel via direct Instagram login)

app/helpers/super_admin/features.yml

@@ -1,5 +1,7 @@
 # TODO: Move this values to features.yml itself
 # No need to replicate the same values in two places
+
+# ------- Premium Features ------- #
 captain:
   name: 'Captain'
   description: 'Enable AI-powered conversations with your customers.'
@@ -32,6 +34,15 @@ disable_branding:
   enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
   icon: 'icon-sailbot-fill'
   enterprise: true
+
+# ------- Product Features ------- #
+help_center:
+  name: 'Help Center'
+  description: 'Allow agents to create help center articles and publish them in a portal.'
+  enabled: true
+  icon: 'icon-book-2-line'
+
+# ------- Communication Channels ------- #
 live_chat:
   name: 'Live Chat'
   description: 'Improve your customer experience using a live chat on your website.'
@@ -42,6 +53,12 @@ email:
   description: 'Manage your email customer interactions from Chatwoot.'
   enabled: true
   icon: 'icon-mail-send-fill'
+  config_key: 'email'
+sms:
+  name: 'SMS'
+  description: 'Manage your SMS customer interactions from Chatwoot.'
+  enabled: true
+  icon: 'icon-message-line'
 messenger:
   name: 'Messenger'
   description: 'Stay connected with your customers on Facebook & Instagram.'
@@ -69,22 +86,22 @@ line:
   description: 'Manage your Line customer interactions from Chatwoot.'
   enabled: true
   icon: 'icon-line-line'
-sms:
-  name: 'SMS'
-  description: 'Manage your SMS customer interactions from Chatwoot.'
+
+# ------- OAuth & Authentication ------- #
+google:
+  name: 'Google'
+  description: 'Configuration for setting up Google OAuth Integration'
   enabled: true
-  icon: 'icon-message-line'
-help_center:
-  name: 'Help Center'
-  description: 'Allow agents to create help center articles and publish them in a portal.'
-  enabled: true
-  icon: 'icon-book-2-line'
+  icon: 'icon-google'
+  config_key: 'google'
 microsoft:
   name: 'Microsoft'
   description: 'Configuration for setting up Microsoft Email'
   enabled: true
   icon: 'icon-microsoft'
   config_key: 'microsoft'
+
+# ------- Third-party Integrations ------- #
 linear:
   name: 'Linear'
   description: 'Configuration for setting up Linear Integration'

app/helpers/super_admin/features_helper.rb

@@ -1,6 +1,6 @@
 module SuperAdmin::FeaturesHelper
   def self.available_features
-    YAML.load(ERB.new(Rails.root.join('enterprise/app/helpers/super_admin/features.yml').read).result).with_indifferent_access
+    YAML.load(ERB.new(Rails.root.join('app/helpers/super_admin/features.yml').read).result).with_indifferent_access
   end
 
   def self.plan_details

app/helpers/super_admin/navigation_helper.rb

@@ -0,0 +1,16 @@
+module SuperAdmin::NavigationHelper
+  def settings_open?
+    params[:controller].in? %w[super_admin/settings super_admin/app_configs]
+  end
+
+  def settings_pages
+    features = SuperAdmin::FeaturesHelper.available_features.select do |_feature, attrs|
+      attrs['config_key'].present? && attrs['enabled']
+    end
+
+    # Add general at the beginning
+    general_feature = [['general', { 'config_key' => 'general', 'name' => 'General' }]]
+
+    general_feature + features.to_a
+  end
+end

app/javascript/dashboard/api/inboxes.js

@@ -28,6 +28,10 @@ class Inboxes extends CacheEnabledApiClient {
       agent_bot: botId,
     });
   }
+
+  syncTemplates(inboxId) {
+    return axios.post(`${this.url}/${inboxId}/sync_templates`);
+  }
 }
 
 export default new Inboxes();

app/javascript/dashboard/api/specs/inboxes.spec.js

@@ -12,6 +12,7 @@ describe('#InboxesAPI', () => {
     expect(inboxesAPI).toHaveProperty('getCampaigns');
     expect(inboxesAPI).toHaveProperty('getAgentBot');
     expect(inboxesAPI).toHaveProperty('setAgentBot');
+    expect(inboxesAPI).toHaveProperty('syncTemplates');
   });
 
   describe('API calls', () => {
@@ -40,5 +41,12 @@ describe('#InboxesAPI', () => {
       inboxesAPI.deleteInboxAvatar(2);
       expect(axiosMock.delete).toHaveBeenCalledWith('/api/v1/inboxes/2/avatar');
     });
+
+    it('#syncTemplates', () => {
+      inboxesAPI.syncTemplates(2);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/inboxes/2/sync_templates'
+      );
+    });
   });
 });

app/javascript/dashboard/components-next/Campaigns/EmptyState/WhatsAppCampaignEmptyState.vue

@@ -0,0 +1,37 @@
+<script setup>
+import { ONE_OFF_CAMPAIGN_EMPTY_STATE_CONTENT } from './CampaignEmptyStateContent';
+
+import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
+import CampaignCard from 'dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue';
+
+defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  subtitle: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+
+<template>
+  <EmptyStateLayout :title="title" :subtitle="subtitle">
+    <template #empty-state-item>
+      <div class="flex flex-col gap-4 p-px">
+        <CampaignCard
+          v-for="campaign in ONE_OFF_CAMPAIGN_EMPTY_STATE_CONTENT"
+          :key="campaign.id"
+          :title="campaign.title"
+          :message="campaign.message"
+          :is-enabled="campaign.enabled"
+          :status="campaign.campaign_status"
+          :sender="campaign.sender"
+          :inbox="campaign.inbox"
+          :scheduled-at="campaign.scheduled_at"
+        />
+      </div>
+    </template>
+  </EmptyStateLayout>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/WhatsAppCampaign/WhatsAppCampaignDialog.vue

@@ -0,0 +1,48 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { CAMPAIGN_TYPES } from 'shared/constants/campaign.js';
+import { CAMPAIGNS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events.js';
+
+import WhatsAppCampaignForm from 'dashboard/components-next/Campaigns/Pages/CampaignPage/WhatsAppCampaign/WhatsAppCampaignForm.vue';
+
+const emit = defineEmits(['close']);
+
+const store = useStore();
+const { t } = useI18n();
+
+const addCampaign = async campaignDetails => {
+  try {
+    await store.dispatch('campaigns/create', campaignDetails);
+
+    useTrack(CAMPAIGNS_EVENTS.CREATE_CAMPAIGN, {
+      type: CAMPAIGN_TYPES.ONE_OFF,
+    });
+
+    useAlert(t('CAMPAIGN.WHATSAPP.CREATE.FORM.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    const errorMessage =
+      error?.response?.message ||
+      t('CAMPAIGN.WHATSAPP.CREATE.FORM.API.ERROR_MESSAGE');
+    useAlert(errorMessage);
+  }
+};
+
+const handleSubmit = campaignDetails => {
+  addCampaign(campaignDetails);
+};
+
+const handleClose = () => emit('close');
+</script>
+
+<template>
+  <div
+    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-n-weak shadow-md flex flex-col gap-6"
+  >
+    <h3 class="text-base font-medium text-n-slate-12">
+      {{ t(`CAMPAIGN.WHATSAPP.CREATE.TITLE`) }}
+    </h3>
+    <WhatsAppCampaignForm @submit="handleSubmit" @cancel="handleClose" />
+  </div>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/WhatsAppCampaign/WhatsAppCampaignForm.vue

@@ -0,0 +1,357 @@
+<script setup>
+import { reactive, computed, watch, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required, minLength } from '@vuelidate/validators';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import TagMultiSelectComboBox from 'dashboard/components-next/combobox/TagMultiSelectComboBox.vue';
+
+const emit = defineEmits(['submit', 'cancel']);
+
+const { t } = useI18n();
+
+const formState = {
+  uiFlags: useMapGetter('campaigns/getUIFlags'),
+  labels: useMapGetter('labels/getLabels'),
+  inboxes: useMapGetter('inboxes/getWhatsAppInboxes'),
+  getWhatsAppTemplates: useMapGetter('inboxes/getWhatsAppTemplates'),
+};
+
+const initialState = {
+  title: '',
+  inboxId: null,
+  templateId: null,
+  scheduledAt: null,
+  selectedAudience: [],
+};
+
+const state = reactive({ ...initialState });
+const processedParams = ref({});
+
+const rules = {
+  title: { required, minLength: minLength(1) },
+  inboxId: { required },
+  templateId: { required },
+  scheduledAt: { required },
+  selectedAudience: { required },
+};
+
+const v$ = useVuelidate(rules, state);
+
+const isCreating = computed(() => formState.uiFlags.value.isCreating);
+
+const currentDateTime = computed(() => {
+  // Added to disable the scheduled at field from being set to the current time
+  const now = new Date();
+  const localTime = new Date(now.getTime() - now.getTimezoneOffset() * 60000);
+  return localTime.toISOString().slice(0, 16);
+});
+
+const mapToOptions = (items, valueKey, labelKey) =>
+  items?.map(item => ({
+    value: item[valueKey],
+    label: item[labelKey],
+  })) ?? [];
+
+const audienceList = computed(() =>
+  mapToOptions(formState.labels.value, 'id', 'title')
+);
+
+const inboxOptions = computed(() =>
+  mapToOptions(formState.inboxes.value, 'id', 'name')
+);
+
+const templateOptions = computed(() => {
+  if (!state.inboxId) return [];
+  const templates = formState.getWhatsAppTemplates.value(state.inboxId);
+  return templates.map(template => {
+    // Create a more user-friendly label from template name
+    const friendlyName = template.name
+      .replace(/_/g, ' ')
+      .replace(/\b\w/g, l => l.toUpperCase());
+
+    return {
+      value: template.id,
+      label: `${friendlyName} (${template.language || 'en'})`,
+      template: template,
+    };
+  });
+});
+
+const selectedTemplate = computed(() => {
+  if (!state.templateId) return null;
+  return templateOptions.value.find(option => option.value === state.templateId)
+    ?.template;
+});
+
+const templateString = computed(() => {
+  if (!selectedTemplate.value) return '';
+  try {
+    return (
+      selectedTemplate.value.components?.find(
+        component => component.type === 'BODY'
+      )?.text || ''
+    );
+  } catch (error) {
+    return '';
+  }
+});
+
+const processedString = computed(() => {
+  if (!templateString.value) return '';
+  return templateString.value.replace(/{{([^}]+)}}/g, (match, variable) => {
+    return processedParams.value[variable] || `{{${variable}}}`;
+  });
+});
+
+const getErrorMessage = (field, errorKey) => {
+  const baseKey = 'CAMPAIGN.WHATSAPP.CREATE.FORM';
+  return v$.value[field].$error ? t(`${baseKey}.${errorKey}.ERROR`) : '';
+};
+
+const formErrors = computed(() => ({
+  title: getErrorMessage('title', 'TITLE'),
+  inbox: getErrorMessage('inboxId', 'INBOX'),
+  template: getErrorMessage('templateId', 'TEMPLATE'),
+  scheduledAt: getErrorMessage('scheduledAt', 'SCHEDULED_AT'),
+  audience: getErrorMessage('selectedAudience', 'AUDIENCE'),
+}));
+
+const hasRequiredTemplateParams = computed(() => {
+  const params = Object.values(processedParams.value);
+  return params.length === 0 || params.every(param => param.trim() !== '');
+});
+
+const isSubmitDisabled = computed(
+  () => v$.value.$invalid || !hasRequiredTemplateParams.value
+);
+
+const formatToUTCString = localDateTime =>
+  localDateTime ? new Date(localDateTime).toISOString() : null;
+
+const resetState = () => {
+  Object.assign(state, initialState);
+  processedParams.value = {};
+  v$.value.$reset();
+};
+
+const handleCancel = () => emit('cancel');
+
+const generateVariables = () => {
+  const matchedVariables = templateString.value.match(/{{([^}]+)}}/g);
+  if (!matchedVariables) {
+    processedParams.value = {};
+    return;
+  }
+
+  const finalVars = matchedVariables.map(match => match.replace(/{{|}}/g, ''));
+  processedParams.value = finalVars.reduce((acc, variable) => {
+    acc[variable] = processedParams.value[variable] || '';
+    return acc;
+  }, {});
+};
+
+const prepareCampaignDetails = () => {
+  // Find the selected template to get its content
+  const currentTemplate = selectedTemplate.value;
+
+  // Extract template content - this should be the template message body
+  const templateContent = templateString.value;
+
+  // Prepare template_params object with the same structure as used in contacts
+  const templateParams = {
+    name: currentTemplate?.name || '',
+    namespace: currentTemplate?.namespace || '',
+    category: currentTemplate?.category || 'UTILITY',
+    language: currentTemplate?.language || 'en_US',
+    processed_params: processedParams.value,
+  };
+
+  return {
+    title: state.title,
+    message: templateContent,
+    template_params: templateParams,
+    inbox_id: state.inboxId,
+    scheduled_at: formatToUTCString(state.scheduledAt),
+    audience: state.selectedAudience?.map(id => ({
+      id,
+      type: 'Label',
+    })),
+  };
+};
+
+const handleSubmit = async () => {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid) return;
+
+  emit('submit', prepareCampaignDetails());
+  resetState();
+  handleCancel();
+};
+
+// Reset template selection when inbox changes
+watch(
+  () => state.inboxId,
+  () => {
+    state.templateId = null;
+    processedParams.value = {};
+  }
+);
+
+// Generate variables when template changes
+watch(
+  () => state.templateId,
+  () => {
+    generateVariables();
+  }
+);
+</script>
+
+<template>
+  <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
+    <Input
+      v-model="state.title"
+      :label="t('CAMPAIGN.WHATSAPP.CREATE.FORM.TITLE.LABEL')"
+      :placeholder="t('CAMPAIGN.WHATSAPP.CREATE.FORM.TITLE.PLACEHOLDER')"
+      :message="formErrors.title"
+      :message-type="formErrors.title ? 'error' : 'info'"
+    />
+
+    <div class="flex flex-col gap-1">
+      <label for="inbox" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.INBOX.LABEL') }}
+      </label>
+      <ComboBox
+        id="inbox"
+        v-model="state.inboxId"
+        :options="inboxOptions"
+        :has-error="!!formErrors.inbox"
+        :placeholder="t('CAMPAIGN.WHATSAPP.CREATE.FORM.INBOX.PLACEHOLDER')"
+        :message="formErrors.inbox"
+        class="[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:dark:outline-n-weak [&>div>button:not(.focused)]:hover:!outline-n-slate-6"
+      />
+    </div>
+
+    <div class="flex flex-col gap-1">
+      <label for="template" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.LABEL') }}
+      </label>
+      <ComboBox
+        id="template"
+        v-model="state.templateId"
+        :options="templateOptions"
+        :has-error="!!formErrors.template"
+        :placeholder="t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.PLACEHOLDER')"
+        :message="formErrors.template"
+        class="[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:dark:outline-n-weak [&>div>button:not(.focused)]:hover:!outline-n-slate-6"
+      />
+      <p class="mt-1 text-xs text-n-slate-11">
+        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.INFO') }}
+      </p>
+    </div>
+
+    <!-- Template Preview -->
+    <div
+      v-if="selectedTemplate"
+      class="flex flex-col gap-4 p-4 rounded-lg bg-n-alpha-black2"
+    >
+      <div class="flex justify-between items-center">
+        <h3 class="text-sm font-medium text-n-slate-12">
+          {{ selectedTemplate.name }}
+        </h3>
+        <span class="text-xs text-n-slate-11">
+          {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.LANGUAGE') }}:
+          {{ selectedTemplate.language || 'en' }}
+        </span>
+      </div>
+
+      <div class="flex flex-col gap-2">
+        <div class="rounded-md bg-n-alpha-black3">
+          <div class="text-sm whitespace-pre-wrap text-n-slate-12">
+            {{ processedString }}
+          </div>
+        </div>
+      </div>
+
+      <div class="text-xs text-n-slate-11">
+        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.CATEGORY') }}:
+        {{ selectedTemplate.category || 'UTILITY' }}
+      </div>
+    </div>
+
+    <!-- Template Variables -->
+    <div
+      v-if="Object.keys(processedParams).length > 0"
+      class="flex flex-col gap-3"
+    >
+      <label class="text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.VARIABLES_LABEL') }}
+      </label>
+      <div class="flex flex-col gap-2">
+        <div
+          v-for="(value, key) in processedParams"
+          :key="key"
+          class="flex gap-2 items-center"
+        >
+          <Input
+            v-model="processedParams[key]"
+            type="text"
+            class="flex-1"
+            :placeholder="
+              t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.VARIABLE_PLACEHOLDER', {
+                variable: key,
+              })
+            "
+          />
+        </div>
+      </div>
+    </div>
+
+    <div class="flex flex-col gap-1">
+      <label for="audience" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.AUDIENCE.LABEL') }}
+      </label>
+      <TagMultiSelectComboBox
+        v-model="state.selectedAudience"
+        :options="audienceList"
+        :label="t('CAMPAIGN.WHATSAPP.CREATE.FORM.AUDIENCE.LABEL')"
+        :placeholder="t('CAMPAIGN.WHATSAPP.CREATE.FORM.AUDIENCE.PLACEHOLDER')"
+        :has-error="!!formErrors.audience"
+        :message="formErrors.audience"
+        class="[&>div>button]:bg-n-alpha-black2"
+      />
+    </div>
+
+    <Input
+      v-model="state.scheduledAt"
+      :label="t('CAMPAIGN.WHATSAPP.CREATE.FORM.SCHEDULED_AT.LABEL')"
+      type="datetime-local"
+      :min="currentDateTime"
+      :placeholder="t('CAMPAIGN.WHATSAPP.CREATE.FORM.SCHEDULED_AT.PLACEHOLDER')"
+      :message="formErrors.scheduledAt"
+      :message-type="formErrors.scheduledAt ? 'error' : 'info'"
+    />
+
+    <div class="flex gap-3 justify-between items-center w-full">
+      <Button
+        variant="faded"
+        color="slate"
+        type="button"
+        :label="t('CAMPAIGN.WHATSAPP.CREATE.FORM.BUTTONS.CANCEL')"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
+        @click="handleCancel"
+      />
+      <Button
+        :label="t('CAMPAIGN.WHATSAPP.CREATE.FORM.BUTTONS.CREATE')"
+        class="w-full"
+        type="submit"
+        :is-loading="isCreating"
+        :disabled="isCreating || isSubmitDisabled"
+      />
+    </div>
+  </form>
+</template>

app/javascript/dashboard/components-next/captain/SettingsPageLayout.vue

@@ -52,9 +52,9 @@ const handleBreadcrumbClick = item => {
 
 <template>
   <section
-    class="my-4 px-10 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
+    class="mt-4 px-10 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
   >
-    <div class="max-w-[60rem] mx-auto flex flex-col w-full h-full">
+    <div class="max-w-[60rem] mx-auto flex flex-col w-full h-full mb-4">
       <header class="mb-7 sticky top-0 z-10 bg-n-background">
         <Breadcrumb :items="breadcrumbItems" @click="handleBreadcrumbClick" />
       </header>

app/javascript/dashboard/components-next/captain/assistant/AddNewRulesDialog.story.vue

@@ -0,0 +1,21 @@
+<script setup>
+import AddNewRulesDialog from './AddNewRulesDialog.vue';
+</script>
+
+<template>
+  <Story
+    title="Captain/Assistant/AddNewRulesDialog"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Default">
+      <div class="px-4 py-4 bg-n-background h-[200px]">
+        <AddNewRulesDialog
+          button-label="Add a guardrail"
+          placeholder="Type in another guardrail..."
+          confirm-label="Create"
+          cancel-label="Cancel"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/captain/assistant/AddNewRulesDialog.vue

@@ -0,0 +1,77 @@
+<script setup>
+import { useToggle } from '@vueuse/core';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import InlineInput from 'dashboard/components-next/inline-input/InlineInput.vue';
+
+defineProps({
+  placeholder: {
+    type: String,
+    default: '',
+  },
+  buttonLabel: {
+    type: String,
+    default: '',
+  },
+  confirmLabel: {
+    type: String,
+    default: '',
+  },
+  cancelLabel: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['add']);
+
+const modelValue = defineModel({
+  type: String,
+  default: '',
+});
+
+const [showPopover, togglePopover] = useToggle();
+const onClickAdd = () => {
+  if (!modelValue.value?.trim()) return;
+  emit('add', modelValue.value.trim());
+  modelValue.value = '';
+  togglePopover(false);
+};
+
+const onClickCancel = () => {
+  togglePopover(false);
+};
+</script>
+
+<template>
+  <div class="inline-flex relative">
+    <Button
+      :label="buttonLabel"
+      sm
+      slate
+      class="flex-shrink-0"
+      @click="togglePopover(!showPopover)"
+    />
+    <div
+      v-if="showPopover"
+      class="absolute w-[26.5rem] top-9 z-50 ltr:left-0 rtl:right-0 flex flex-col gap-5 bg-n-alpha-3 backdrop-blur-[100px] p-4 rounded-xl border border-n-weak shadow-md"
+    >
+      <InlineInput
+        v-model="modelValue"
+        :placeholder="placeholder"
+        @keyup.enter="onClickAdd"
+      />
+      <div class="flex gap-2 justify-between">
+        <Button
+          :label="cancelLabel"
+          sm
+          link
+          slate
+          class="h-10 hover:!no-underline"
+          @click="onClickCancel"
+        />
+        <Button :label="confirmLabel" sm @click="onClickAdd" />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/captain/assistant/AddNewRulesInput.story.vue

@@ -0,0 +1,19 @@
+<script setup>
+import AddNewRulesInput from './AddNewRulesInput.vue';
+</script>
+
+<template>
+  <Story
+    title="Captain/Assistant/AddNewRulesInput"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Default">
+      <div class="px-6 py-4 bg-n-background">
+        <AddNewRulesInput
+          placeholder="Type in another response guideline..."
+          label="Add and save (↵)"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/captain/assistant/AddNewRulesInput.vue

@@ -0,0 +1,51 @@
+<script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import InlineInput from 'dashboard/components-next/inline-input/InlineInput.vue';
+
+defineProps({
+  placeholder: {
+    type: String,
+    default: '',
+  },
+  label: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['add']);
+
+const modelValue = defineModel({
+  type: String,
+  default: '',
+});
+
+const onClickAdd = () => {
+  if (!modelValue.value?.trim()) return;
+  emit('add', modelValue.value.trim());
+  modelValue.value = '';
+};
+</script>
+
+<template>
+  <div
+    class="flex py-3 ltr:pl-3 h-16 rtl:pr-3 ltr:pr-4 rtl:pl-4 items-center gap-3 rounded-xl bg-n-solid-2 outline-1 outline outline-n-container"
+  >
+    <Icon icon="i-lucide-plus" class="text-n-slate-10 size-5 flex-shrink-0" />
+
+    <InlineInput
+      v-model="modelValue"
+      :placeholder="placeholder"
+      @keyup.enter="onClickAdd"
+    />
+    <Button
+      :label="label"
+      ghost
+      xs
+      slate
+      class="!text-sm !text-n-slate-11 flex-shrink-0"
+      @click="onClickAdd"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/captain/assistant/BulkSelectBar.vue

@@ -0,0 +1,99 @@
+<script setup>
+import { computed } from 'vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  allItems: {
+    type: Array,
+    required: true,
+  },
+  selectAllLabel: {
+    type: String,
+    default: '',
+  },
+  selectedCountLabel: {
+    type: String,
+    default: '',
+  },
+  deleteLabel: {
+    type: String,
+    default: 'Delete',
+  },
+});
+
+const emit = defineEmits(['bulkDelete']);
+
+const modelValue = defineModel({
+  type: Set,
+  default: () => new Set(),
+});
+
+const selectedCount = computed(() => modelValue.value.size);
+const totalCount = computed(() => props.allItems.length);
+
+const hasSelected = computed(() => selectedCount.value > 0);
+const isIndeterminate = computed(
+  () => hasSelected.value && selectedCount.value < totalCount.value
+);
+const allSelected = computed(
+  () => totalCount.value > 0 && selectedCount.value === totalCount.value
+);
+
+const bulkCheckboxState = computed({
+  get: () => allSelected.value,
+  set: shouldSelectAll => {
+    const newSelectedIds = shouldSelectAll
+      ? new Set(props.allItems.map(item => item.id))
+      : new Set();
+    modelValue.value = newSelectedIds;
+  },
+});
+</script>
+
+<template>
+  <transition
+    name="slide-fade"
+    enter-active-class="transition-all duration-300 ease-out"
+    enter-from-class="opacity-0 transform ltr:-translate-x-4 rtl:translate-x-4"
+    enter-to-class="opacity-100 transform translate-x-0"
+    leave-active-class="hidden opacity-0"
+  >
+    <div
+      v-if="hasSelected"
+      class="flex items-center gap-3 py-1 ltr:pl-3 rtl:pr-3 ltr:pr-4 rtl:pl-4 rounded-lg bg-n-solid-2 outline outline-1 outline-n-container shadow"
+    >
+      <div class="flex items-center gap-3">
+        <div class="flex items-center gap-1.5">
+          <Checkbox
+            v-model="bulkCheckboxState"
+            :indeterminate="isIndeterminate"
+          />
+          <span class="text-sm font-medium text-n-slate-12 tabular-nums">
+            {{ selectAllLabel }}
+          </span>
+        </div>
+        <span class="text-sm text-n-slate-10 tabular-nums">
+          {{ selectedCountLabel }}
+        </span>
+      </div>
+      <div class="h-4 w-px bg-n-strong" />
+      <div class="flex items-center gap-3">
+        <slot name="actions" :selected-count="selectedCount">
+          <Button
+            :label="deleteLabel"
+            sm
+            ruby
+            ghost
+            class="!px-1.5"
+            icon="i-lucide-trash"
+            @click="emit('bulkDelete')"
+          />
+        </slot>
+      </div>
+    </div>
+    <div v-else class="flex items-center gap-3">
+      <slot name="default-actions" />
+    </div>
+  </transition>
+</template>

app/javascript/dashboard/components-next/captain/assistant/RuleCard.story.vue

@@ -0,0 +1,37 @@
+<script setup>
+import RuleCard from './RuleCard.vue';
+
+const sampleRules = [
+  { id: 1, content: 'Block sensitive personal information', selectable: true },
+  { id: 2, content: 'Reject offensive language', selectable: true },
+  { id: 3, content: 'Deflect legal or medical advice', selectable: true },
+];
+</script>
+
+<template>
+  <Story
+    title="Captain/Assistant/RuleCard"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Selectable List">
+      <div class="flex flex-col gap-4 px-20 py-4 bg-n-background">
+        <RuleCard
+          v-for="rule in sampleRules"
+          :id="rule.id"
+          :key="rule.id"
+          :content="rule.content"
+          :selectable="rule.selectable"
+          @select="id => console.log('Selected rule', id)"
+          @edit="id => console.log('Edit', id)"
+          @delete="id => console.log('Delete', id)"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Non-Selectable">
+      <div class="flex flex-col gap-4 px-20 py-4 bg-n-background">
+        <RuleCard id="4" content="Replies should be friendly and clear." />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/captain/assistant/RuleCard.vue

@@ -0,0 +1,94 @@
+<script setup>
+import { computed, ref, watch } from 'vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import InlineInput from 'dashboard/components-next/inline-input/InlineInput.vue';
+
+const props = defineProps({
+  id: {
+    type: Number,
+    required: true,
+  },
+  content: {
+    type: String,
+    required: true,
+  },
+  selectable: {
+    type: Boolean,
+    default: false,
+  },
+  isSelected: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['select', 'hover', 'edit', 'delete']);
+
+const modelValue = computed({
+  get: () => props.isSelected,
+  set: () => emit('select', props.id),
+});
+
+const isEditing = ref(false);
+const editedContent = ref(props.content);
+
+// Local content to display to avoid flicker until parent prop updates on inline edit
+const localContent = ref(props.content);
+
+// Keeps localContent in sync when parent updates content prop
+watch(
+  () => props.content,
+  newVal => {
+    localContent.value = newVal;
+  }
+);
+
+const startEdit = () => {
+  isEditing.value = true;
+  editedContent.value = props.content;
+};
+
+const saveEdit = () => {
+  isEditing.value = false;
+  // Update local content
+  localContent.value = editedContent.value;
+  emit('edit', { id: props.id, content: editedContent.value });
+};
+</script>
+
+<template>
+  <CardLayout
+    selectable
+    class="relative [&>div]:!py-5 [&>div]:ltr:!pr-4 [&>div]:rtl:!pl-4"
+    layout="row"
+    @mouseenter="emit('hover', true)"
+    @mouseleave="emit('hover', false)"
+  >
+    <div v-show="selectable" class="absolute top-6 ltr:left-3 rtl:right-3">
+      <Checkbox v-model="modelValue" />
+    </div>
+    <InlineInput
+      v-if="isEditing"
+      v-model="editedContent"
+      focus-on-mount
+      custom-input-class="flex items-center gap-2 text-sm text-n-slate-12"
+      @keyup.enter="saveEdit"
+    />
+    <span v-else class="flex items-center gap-2 text-sm text-n-slate-12">
+      {{ localContent }}
+    </span>
+    <div class="flex items-center gap-2">
+      <Button icon="i-lucide-pen" slate xs ghost @click="startEdit" />
+      <span class="w-px h-4 bg-n-weak" />
+      <Button
+        icon="i-lucide-trash"
+        slate
+        xs
+        ghost
+        @click="emit('delete', id)"
+      />
+    </div>
+  </CardLayout>
+</template>

app/javascript/dashboard/components-next/captain/assistant/SuggestedRules.story.vue

@@ -0,0 +1,46 @@
+<script setup>
+import SuggestedRules from './SuggestedRules.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const guidelinesExample = [
+  {
+    content:
+      'Block queries that share or request sensitive personal information (e.g. phone numbers, passwords).',
+  },
+  {
+    content:
+      'Reject queries that include offensive, discriminatory, or threatening language.',
+  },
+  {
+    content:
+      'Deflect when the assistant is asked for legal or medical diagnosis or treatment.',
+  },
+];
+</script>
+
+<template>
+  <Story
+    title="Captain/Assistant/SuggestedRules"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Suggested Rules List">
+      <div class="px-20 py-4 bg-n-background">
+        <SuggestedRules
+          title="Example response guidelines"
+          :items="guidelinesExample"
+        >
+          <template #default="{ item }">
+            <span class="text-sm text-n-slate-12">{{ item.content }}</span>
+            <Button
+              label="Add this"
+              ghost
+              xs
+              slate
+              class="!text-sm !text-n-slate-11 flex-shrink-0"
+            />
+          </template>
+        </SuggestedRules>
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/captain/assistant/SuggestedRules.vue

@@ -0,0 +1,63 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  items: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['add', 'close']);
+
+const { t } = useI18n();
+
+const onAddClick = () => {
+  emit('add');
+};
+
+const onClickClose = () => {
+  emit('close');
+};
+</script>
+
+<template>
+  <div
+    class="flex flex-col items-start self-stretch rounded-xl w-full overflow-hidden border border-dashed border-n-strong"
+  >
+    <div class="flex items-center justify-between w-full gap-3 px-4 pb-1 pt-4">
+      <div class="flex items-center gap-3">
+        <h5 class="text-sm font-medium text-n-slate-11">{{ title }}</h5>
+        <span class="h-3 w-px bg-n-weak" />
+        <Button
+          :label="t('CAPTAIN.ASSISTANTS.GUARDRAILS.ADD.SUGGESTED.ADD')"
+          ghost
+          xs
+          slate
+          class="!text-sm !text-n-slate-11 flex-shrink-0"
+          @click="onAddClick"
+        />
+      </div>
+      <Button
+        ghost
+        xs
+        slate
+        icon="i-lucide-x"
+        class="!text-sm !text-n-slate-11 flex-shrink-0"
+        @click="onClickClose"
+      />
+    </div>
+    <div
+      class="flex flex-col items-start divide-y divide-n-strong divide-dashed w-full"
+    >
+      <div v-for="item in items" :key="item.content" class="w-full px-4 py-4">
+        <slot :item="item" />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/dropdown-menu/DropdownPrimitives.story.vue

@@ -6,7 +6,7 @@ import DropdownBody from './base/DropdownBody.vue';
 import DropdownSection from './base/DropdownSection.vue';
 import DropdownItem from './base/DropdownItem.vue';
 import DropdownSeparator from './base/DropdownSeparator.vue';
-import WootSwitch from 'components/ui/Switch.vue';
+import ToggleSwitch from 'dashboard/components-next/switch/Switch.vue';
 
 const currentUserAutoOffline = ref(false);
 
@@ -61,7 +61,7 @@ const menuItems = ref([
               <DropdownItem label="Contact Support" class="justify-between">
                 <span>{{ $t('SIDEBAR.SET_AUTO_OFFLINE.TEXT') }}</span>
                 <div class="flex-shrink-0">
-                  <WootSwitch v-model="currentUserAutoOffline" />
+                  <ToggleSwitch v-model="currentUserAutoOffline" />
                 </div>
               </DropdownItem>
             </DropdownSection>

app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue

@@ -119,7 +119,13 @@ const handleSeeOriginal = () => {
       >
         <div
           v-if="isExpandable && !isExpanded"
-          class="absolute left-0 right-0 bottom-0 h-40 px-8 flex items-end bg-gradient-to-t from-n-slate-4 via-n-slate-4 via-20% to-transparent"
+          class="absolute left-0 right-0 bottom-0 h-40 px-8 flex items-end"
+          :class="{
+            'bg-gradient-to-t from-n-slate-4 via-n-slate-4 via-20% to-transparent':
+              isIncoming,
+            'bg-gradient-to-t from-n-solid-blue via-n-solid-blue via-20% to-transparent':
+              isOutgoing,
+          }"
         >
           <button
             class="text-n-slate-12 py-2 px-8 mx-auto text-center flex items-center gap-2"

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -331,6 +331,11 @@ const menuItems = computed(() => {
           label: t('SIDEBAR.SMS'),
           to: accountScopedRoute('campaigns_sms_index'),
         },
+        {
+          name: 'WhatsApp',
+          label: t('SIDEBAR.WHATSAPP'),
+          to: accountScopedRoute('campaigns_whatsapp_index'),
+        },
       ],
     },
     {

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenuStatus.vue

@@ -14,6 +14,7 @@ import {
 } from 'next/dropdown-menu/base';
 import Icon from 'next/icon/Icon.vue';
 import Button from 'next/button/Button.vue';
+import ToggleSwitch from 'dashboard/components-next/switch/Switch.vue';
 
 const { t } = useI18n();
 const store = useStore();
@@ -48,6 +49,16 @@ const activeStatus = computed(() => {
   return availabilityStatuses.value.find(status => status.active);
 });
 
+const autoOfflineToggle = computed({
+  get: () => currentUserAutoOffline.value,
+  set: autoOffline => {
+    store.dispatch('updateAutoOffline', {
+      accountId: currentAccountId.value,
+      autoOffline,
+    });
+  },
+});
+
 function changeAvailabilityStatus(availability) {
   if (isImpersonating.value) {
     useAlert(t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR'));
@@ -62,13 +73,6 @@ function changeAvailabilityStatus(availability) {
     useAlert(t('PROFILE_SETTINGS.FORM.AVAILABILITY.SET_AVAILABILITY_ERROR'));
   }
 }
-
-function updateAutoOffline(autoOffline) {
-  store.dispatch('updateAutoOffline', {
-    accountId: currentAccountId.value,
-    autoOffline,
-  });
-}
 </script>
 
 <template>
@@ -118,11 +122,7 @@ function updateAutoOffline(autoOffline) {
             class="size-4 text-n-slate-10"
           />
         </div>
-        <woot-switch
-          class="flex-shrink-0"
-          :model-value="currentUserAutoOffline"
-          @input="updateAutoOffline"
-        />
+        <ToggleSwitch v-model="autoOfflineToggle" />
       </DropdownItem>
     </div>
   </DropdownSection>

app/javascript/dashboard/components-next/switch/Switch.vue

@@ -19,8 +19,8 @@ const updateValue = () => {
 <template>
   <button
     type="button"
-    class="relative h-4 transition-colors duration-200 ease-in-out rounded-full w-7 focus:outline-none focus:ring-1 focus:ring-n-brand focus:ring-offset-n-slate-2 focus:ring-offset-2"
-    :class="modelValue ? 'bg-n-brand' : 'bg-n-alpha-1 dark:bg-n-alpha-2'"
+    class="relative h-4 transition-colors duration-200 ease-in-out rounded-full w-7 focus:outline-none focus:ring-1 focus:ring-n-brand focus:ring-offset-n-slate-2 focus:ring-offset-2 flex-shrink-0"
+    :class="modelValue ? 'bg-n-brand' : 'bg-n-slate-6 disabled:bg-n-slate-6/60'"
     role="switch"
     :aria-checked="modelValue"
     @click="updateValue"

app/javascript/dashboard/components/Code.vue

@@ -61,7 +61,9 @@ const onCopy = async e => {
 
 <template>
   <div class="relative text-left">
-    <div class="top-1.5 absolute right-1.5 flex items-center gap-1">
+    <div
+      class="top-1.5 absolute ltr:right-1.5 rtl:left-1.5 flex backdrop-blur-sm rounded-lg items-center gap-1"
+    >
       <form
         v-if="enableCodePen"
         class="flex items-center"
@@ -86,6 +88,11 @@ const onCopy = async e => {
         @click="onCopy"
       />
     </div>
-    <highlightjs v-if="script" :language="lang" :code="scrubbedScript" />
+    <highlightjs
+      v-if="script"
+      :language="lang"
+      :code="scrubbedScript"
+      class="[&_code]:text-start"
+    />
   </div>
 </template>

app/javascript/dashboard/components/ui/Switch.vue

@@ -1,83 +0,0 @@
-<script>
-export default {
-  props: {
-    modelValue: { type: Boolean, default: false },
-    size: { type: String, default: '' },
-  },
-  emits: ['update:modelValue', 'input'],
-  methods: {
-    onClick() {
-      this.$emit('update:modelValue', !this.modelValue);
-      this.$emit('input', !this.modelValue);
-    },
-  },
-};
-</script>
-
-<template>
-  <button
-    type="button"
-    class="toggle-button p-0"
-    :class="{ active: modelValue, small: size === 'small' }"
-    role="switch"
-    :aria-checked="modelValue.toString()"
-    @click="onClick"
-  >
-    <span aria-hidden="true" :class="{ active: modelValue }" />
-  </button>
-</template>
-
-<style lang="scss" scoped>
-.toggle-button {
-  @apply bg-n-slate-5;
-  --toggle-button-box-shadow: rgb(255, 255, 255) 0px 0px 0px 0px,
-    rgba(59, 130, 246, 0.5) 0px 0px 0px 0px, rgba(0, 0, 0, 0.1) 0px 1px 3px 0px,
-    rgba(0, 0, 0, 0.06) 0px 1px 2px 0px;
-  border-radius: 0.5625rem;
-  border: 2px solid transparent;
-  cursor: pointer;
-  display: flex;
-  flex-shrink: 0;
-  height: 1.188rem;
-  position: relative;
-  transition-duration: 200ms;
-  transition-property: background-color;
-  transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);
-  width: 2.125rem;
-
-  &.active {
-    @apply bg-n-brand;
-  }
-
-  &.small {
-    width: 1.375rem;
-    height: 0.875rem;
-
-    span {
-      @apply size-2.5;
-
-      &.active {
-        @apply ltr:translate-x-[0.5rem] ltr:translate-y-0 rtl:translate-x-[-0.5rem] rtl:translate-y-0;
-      }
-    }
-  }
-
-  span {
-    @apply bg-n-background;
-
-    border-radius: 100%;
-    box-shadow: var(--toggle-button-box-shadow);
-    display: inline-block;
-    height: 0.9375rem;
-    transform: translate(0, 0);
-    transition-duration: 200ms;
-    transition-property: transform;
-    transition-timing-function: cubic-bezier(0.4, 0, 0.2, 1);
-    width: 0.9375rem;
-
-    &.active {
-      @apply ltr:translate-x-[0.9375rem] ltr:translate-y-0 rtl:translate-x-[-0.9375rem] rtl:translate-y-0;
-    }
-  }
-}
-</style>

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -94,7 +94,7 @@ export default {
       type: Boolean,
       default: true,
     },
-    hasWhatsappTemplates: {
+    enableWhatsAppTemplates: {
       type: Boolean,
       default: false,
     },
@@ -333,7 +333,7 @@ export default {
         @click="toggleMessageSignature"
       />
       <NextButton
-        v-if="hasWhatsappTemplates"
+        v-if="enableWhatsAppTemplates"
         v-tooltip.top-end="$t('CONVERSATION.FOOTER.WHATSAPP_TEMPLATES')"
         icon="i-ph-whatsapp-logo"
         slate

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -184,9 +184,8 @@ export default {
 
       return false;
     },
-    hasWhatsappTemplates() {
-      return !!this.$store.getters['inboxes/getWhatsAppTemplates'](this.inboxId)
-        .length;
+    showWhatsappTemplates() {
+      return this.isAWhatsAppCloudChannel && !this.isPrivate;
     },
     isPrivate() {
       if (this.currentChat.can_reply || this.isAWhatsAppChannel) {
@@ -1212,7 +1211,7 @@ export default {
     <ReplyBottomPanel
       :conversation-id="conversationId"
       :enable-multiple-file-upload="enableMultipleFileUpload"
-      :has-whatsapp-templates="hasWhatsappTemplates"
+      :enable-whats-app-templates="showWhatsappTemplates"
       :inbox="inbox"
       :is-on-private-note="isOnPrivateNote"
       :is-recording-audio="isRecordingAudio"

app/javascript/dashboard/components/widgets/conversation/WhatsappTemplates/TemplatesPicker.vue

@@ -1,8 +1,13 @@
 <script>
+import { useAlert } from 'dashboard/composables';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 // TODO: Remove this when we support all formats
 const formatsToRemove = ['DOCUMENT', 'IMAGE', 'VIDEO'];
 
 export default {
+  components: {
+    Icon,
+  },
   props: {
     inboxId: {
       type: Number,
@@ -13,6 +18,7 @@ export default {
   data() {
     return {
       query: '',
+      isRefreshing: false,
     };
   },
   computed: {
@@ -37,38 +43,63 @@ export default {
       return template.components.find(component => component.type === 'BODY')
         .text;
     },
+    async refreshTemplates() {
+      this.isRefreshing = true;
+      try {
+        await this.$store.dispatch('inboxes/syncTemplates', this.inboxId);
+        useAlert(this.$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_SUCCESS'));
+      } catch (error) {
+        useAlert(this.$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_ERROR'));
+      } finally {
+        this.isRefreshing = false;
+      }
+    },
   },
 };
 </script>
 
 <template>
   <div class="w-full">
-    <div
-      class="gap-1 bg-n-alpha-black2 items-center flex mb-2.5 py-0 px-2.5 rounded-lg outline outline-1 outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6 focus-within:outline-n-brand dark:focus-within:outline-n-brand"
-    >
-      <fluent-icon icon="search" class="text-n-slate-12" size="16" />
-      <input
-        v-model="query"
-        type="search"
-        :placeholder="$t('WHATSAPP_TEMPLATES.PICKER.SEARCH_PLACEHOLDER')"
-        class="reset-base w-full h-9 bg-transparent text-n-slate-12 !text-sm !outline-0"
-      />
+    <div class="flex gap-2 mb-2.5">
+      <div
+        class="flex flex-1 gap-1 items-center px-2.5 py-0 rounded-lg bg-n-alpha-black2 outline outline-1 outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6 focus-within:outline-n-brand dark:focus-within:outline-n-brand"
+      >
+        <fluent-icon icon="search" class="text-n-slate-12" size="16" />
+        <input
+          v-model="query"
+          type="search"
+          :placeholder="$t('WHATSAPP_TEMPLATES.PICKER.SEARCH_PLACEHOLDER')"
+          class="reset-base w-full h-9 bg-transparent text-n-slate-12 !text-sm !outline-0"
+        />
+      </div>
+      <button
+        :disabled="isRefreshing"
+        class="flex justify-center items-center w-9 h-9 rounded-lg bg-n-alpha-black2 outline outline-1 outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6 hover:bg-n-alpha-2 dark:hover:bg-n-solid-2 disabled:opacity-50 disabled:cursor-not-allowed"
+        :title="$t('WHATSAPP_TEMPLATES.PICKER.REFRESH_BUTTON')"
+        @click="refreshTemplates"
+      >
+        <Icon
+          icon="i-lucide-refresh-ccw"
+          class="text-n-slate-12 size-4"
+          :class="{ 'animate-spin': isRefreshing }"
+        />
+      </button>
     </div>
     <div
       class="bg-n-background outline-n-container outline outline-1 rounded-lg max-h-[18.75rem] overflow-y-auto p-2.5"
     >
       <div v-for="(template, i) in filteredTemplateMessages" :key="template.id">
         <button
-          class="rounded-lg cursor-pointer block p-2.5 text-left w-full hover:bg-n-alpha-2 dark:hover:bg-n-solid-2"
+          class="block p-2.5 w-full text-left rounded-lg cursor-pointer hover:bg-n-alpha-2 dark:hover:bg-n-solid-2"
           @click="$emit('onSelect', template)"
         >
           <div>
-            <div class="flex items-center justify-between mb-2.5">
+            <div class="flex justify-between items-center mb-2.5">
               <p class="text-sm">
                 {{ template.name }}
               </p>
               <span
-                class="inline-block px-2 py-1 text-xs leading-none bg-n-slate-3 rounded-lg cursor-default text-n-slate-12"
+                class="inline-block px-2 py-1 text-xs leading-none rounded-lg cursor-default bg-n-slate-3 text-n-slate-12"
               >
                 {{ $t('WHATSAPP_TEMPLATES.PICKER.LABELS.LANGUAGE') }} :
                 {{ template.language }}
@@ -94,11 +125,18 @@ export default {
           class="border-b border-solid border-n-weak my-2.5 mx-auto max-w-[95%]"
         />
       </div>
-      <div v-if="!filteredTemplateMessages.length">
-        <p>
-          {{ $t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_FOUND') }}
-          <strong>{{ query }}</strong>
-        </p>
+      <div v-if="!filteredTemplateMessages.length" class="py-8 text-center">
+        <div v-if="query && whatsAppTemplateMessages.length">
+          <p>
+            {{ $t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_FOUND') }}
+            <strong>{{ query }}</strong>
+          </p>
+        </div>
+        <div v-else-if="!whatsAppTemplateMessages.length" class="space-y-4">
+          <p class="text-n-slate-11">
+            {{ $t('WHATSAPP_TEMPLATES.PICKER.NO_TEMPLATES_AVAILABLE') }}
+          </p>
+        </div>
       </div>
     </div>
   </div>

app/javascript/dashboard/featureFlags.js

@@ -4,6 +4,7 @@ export const FEATURE_FLAGS = {
   AUTO_RESOLVE_CONVERSATIONS: 'auto_resolve_conversations',
   AUTOMATIONS: 'automations',
   CAMPAIGNS: 'campaigns',
+  WHATSAPP_CAMPAIGNS: 'whatsapp_campaign',
   CANNED_RESPONSES: 'canned_responses',
   CRM: 'crm',
   CUSTOM_ATTRIBUTES: 'custom_attributes',

app/javascript/dashboard/i18n/locale/am/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Open conversation"

app/javascript/dashboard/i18n/locale/am/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Completed",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Cancel",
+        "CREATE_BUTTON_TEXT": "Create",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "Title is required"
+          },
+          "INBOX": {
+            "LABEL": "Select Inbox",
+            "PLACEHOLDER": "Select Inbox",
+            "ERROR": "Inbox is required"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Process {templateName}",
+            "LANGUAGE": "Language",
+            "CATEGORY": "Category",
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select the customer labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "Please select the time",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Cancel"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "Are you sure to delete?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "Start supporting your customers via WhatsApp.",
         "PROVIDERS": {
           "LABEL": "API Provider",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Cloud",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "360Dialog"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "Inbox Name",
           "PLACEHOLDER": "Please enter an inbox name",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "Webhook Verification Token"
         },
         "SUBMIT_BUTTON": "Create WhatsApp Channel",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Update",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Create",
+            "CANCEL": "Cancel",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Create",
+            "CANCEL": "Cancel",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "CSAT",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "WhatsApp",
     "CAMPAIGNS": "Campaigns",
     "ONGOING": "Ongoing",
     "ONE_OFF": "One off",

app/javascript/dashboard/i18n/locale/am/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "Search Templates",
             "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "Language",
                 "TEMPLATE_BODY": "Template Body",

app/javascript/dashboard/i18n/locale/ar/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "تغيير الأولوية",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "فتح المحادثة"

app/javascript/dashboard/i18n/locale/ar/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "مكتمل",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "إلغاء",
+        "CREATE_BUTTON_TEXT": "إنشاء",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "العنوان",
+            "PLACEHOLDER": "الرجاء إدخال عنوان الحملة",
+            "ERROR": "العنوان مطلوب"
+          },
+          "INBOX": {
+            "LABEL": "اختر صندوق الوارد",
+            "PLACEHOLDER": "اختر صندوق الوارد",
+            "ERROR": "صندوق الوارد مطلوب"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "معالجة {templateName}",
+            "LANGUAGE": "اللغة",
+            "CATEGORY": "الفئة",
+            "VARIABLES_LABEL": "المتغيرات",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "الجمهور",
+            "PLACEHOLDER": "حدد أوسمة العملاء",
+            "ERROR": "الجمهور مطلوب"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "الوقت المجدول",
+            "PLACEHOLDER": "الرجاء اختيار الوقت",
+            "ERROR": "الوقت المجدول مطلوب"
+          },
+          "BUTTONS": {
+            "CREATE": "إنشاء",
+            "CANCEL": "إلغاء"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "هل أنت متأكد من الحذف?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "ابدأ في دعم عملائك عبر واتس آب.",
         "PROVIDERS": {
           "LABEL": "API Provider",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "تويليو",
           "WHATSAPP_CLOUD": "واتساب السحابة",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "360dialog"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "اسم صندوق الوارد لقناة التواصل",
           "PLACEHOLDER": "الرجاء إدخال اسم القناة",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "رمز التحقق من Webhook"
         },
         "SUBMIT_BUTTON": "إنشاء قناة واتساب",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "لم نتمكن من حفظ قناة واتساب"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "تحديث",
       "WHATSAPP_WEBHOOK_TITLE": "رمز التحقق من Webhook",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "حذف"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "إنشاء",
+            "CANCEL": "إلغاء",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "حذف"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "إنشاء",
+            "CANCEL": "إلغاء",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "تقييم رضاء العملاء",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "واتساب",
     "CAMPAIGNS": "الحملات",
     "ONGOING": "جارية",
     "ONE_OFF": "إيقاف واحد",

app/javascript/dashboard/i18n/locale/ar/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "نماذج البحث",
             "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "اللغة",
                 "TEMPLATE_BODY": "نص القالب",

app/javascript/dashboard/i18n/locale/az/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Open conversation"

app/javascript/dashboard/i18n/locale/az/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Completed",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Cancel",
+        "CREATE_BUTTON_TEXT": "Create",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "Title is required"
+          },
+          "INBOX": {
+            "LABEL": "Select Inbox",
+            "PLACEHOLDER": "Select Inbox",
+            "ERROR": "Inbox is required"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Process {templateName}",
+            "LANGUAGE": "Language",
+            "CATEGORY": "Category",
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select the customer labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "Please select the time",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Cancel"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "Are you sure to delete?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "Start supporting your customers via WhatsApp.",
         "PROVIDERS": {
           "LABEL": "API Provider",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Cloud",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "360Dialog"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "Inbox Name",
           "PLACEHOLDER": "Please enter an inbox name",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "Webhook Verification Token"
         },
         "SUBMIT_BUTTON": "Create WhatsApp Channel",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Update",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Create",
+            "CANCEL": "Cancel",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Create",
+            "CANCEL": "Cancel",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "CSAT",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "WhatsApp",
     "CAMPAIGNS": "Campaigns",
     "ONGOING": "Ongoing",
     "ONE_OFF": "One off",

app/javascript/dashboard/i18n/locale/az/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "Search Templates",
             "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "Language",
                 "TEMPLATE_BODY": "Template Body",

app/javascript/dashboard/i18n/locale/bg/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Open conversation"

app/javascript/dashboard/i18n/locale/bg/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Завършено",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Отмени",
+        "CREATE_BUTTON_TEXT": "Create",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "Title is required"
+          },
+          "INBOX": {
+            "LABEL": "Select Inbox",
+            "PLACEHOLDER": "Select Inbox",
+            "ERROR": "Inbox is required"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Process {templateName}",
+            "LANGUAGE": "Language",
+            "CATEGORY": "Category",
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select the customer labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "Please select the time",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Отмени"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "Сигурни ли сте за изтриването?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "Start supporting your customers via WhatsApp.",
         "PROVIDERS": {
           "LABEL": "API Provider",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Cloud",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "360Dialog"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "Inbox Name",
           "PLACEHOLDER": "Please enter an inbox name",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "Webhook Verification Token"
         },
         "SUBMIT_BUTTON": "Create WhatsApp Channel",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Обновяване",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Изтрий"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Create",
+            "CANCEL": "Отмени",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Изтрий"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Create",
+            "CANCEL": "Отмени",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "CSAT",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "WhatsApp",
     "CAMPAIGNS": "Campaigns",
     "ONGOING": "Ongoing",
     "ONE_OFF": "One off",

app/javascript/dashboard/i18n/locale/bg/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "Search Templates",
             "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "Language",
                 "TEMPLATE_BODY": "Template Body",

app/javascript/dashboard/i18n/locale/ca/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Canvia la prioritat",
       "ADD_SLA": "Afegeix SLA",
       "OPEN_CONVERSATION": "Obrir conversa"

app/javascript/dashboard/i18n/locale/ca/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Completat",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Cancel·la",
+        "CREATE_BUTTON_TEXT": "Crear",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Títol",
+            "PLACEHOLDER": "Introduïu el títol de la campanya",
+            "ERROR": "El títol és necessari"
+          },
+          "INBOX": {
+            "LABEL": "Selecciona Safata d'entrada",
+            "PLACEHOLDER": "Selecciona Safata d'entrada",
+            "ERROR": "Safata d'entrada és necessària"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Procés {templateName}",
+            "LANGUAGE": "Idioma",
+            "CATEGORY": "Categoria",
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Públic",
+            "PLACEHOLDER": "Selecciona les etiquetes dels clients",
+            "ERROR": "L'audiència és obligatòria"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Hora programada",
+            "PLACEHOLDER": "Selecciona l'hora",
+            "ERROR": "Es requereix hora programada"
+          },
+          "BUTTONS": {
+            "CREATE": "Crear",
+            "CANCEL": "Cancel·la"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "S'ha produït un error. Torna-ho a provar."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "N'estàs segur?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "Comença a donar suport als teus clients mitjançant WhatsApp.",
         "PROVIDERS": {
           "LABEL": "Proveïdor d'API",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Cloud",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "360dialog"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "Nom de la safata d'entrada",
           "PLACEHOLDER": "Introdueix un nom de safata d'entrada",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "Token de verificació del webhook"
         },
         "SUBMIT_BUTTON": "Crea un canal de WhatsApp",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "No hem pogut desar el canal WhatsApp"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Actualitza",
       "WHATSAPP_WEBHOOK_TITLE": "Token de verificació del webhook",
       "WHATSAPP_WEBHOOK_SUBHEADER": "Aquest testimoni s'utilitza per verificar l'autenticitat del punt final del webhook.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Actualitza la configuració del formulari de xat prèvia"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/ca/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Esborrar"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Crear",
+            "CANCEL": "Cancel·la",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Esborrar"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Crear",
+            "CANCEL": "Cancel·la",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "CSAT",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "WhatsApp",
     "CAMPAIGNS": "Campanyes",
     "ONGOING": "En marxa",
     "ONE_OFF": "Un fora",

app/javascript/dashboard/i18n/locale/ca/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "Cerca plantilles",
             "NO_TEMPLATES_FOUND": "No s'han trobat plantilles per a",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "Idioma",
                 "TEMPLATE_BODY": "Cos de la plantilla",

app/javascript/dashboard/i18n/locale/cs/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Odeslat přílohu",
       "SEND_MESSAGE": "Odeslat zprávu",
+      "ADD_PRIVATE_NOTE": "Přidat soukromou poznámku",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Open conversation"

app/javascript/dashboard/i18n/locale/cs/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Completed",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Zrušit",
+        "CREATE_BUTTON_TEXT": "Create",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "Title is required"
+          },
+          "INBOX": {
+            "LABEL": "Select Inbox",
+            "PLACEHOLDER": "Select Inbox",
+            "ERROR": "Inbox is required"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Process {templateName}",
+            "LANGUAGE": "Language",
+            "CATEGORY": "Category",
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select the customer labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "Please select the time",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Zrušit"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "Opravdu chcete odstranit?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "Start supporting your customers via WhatsApp.",
         "PROVIDERS": {
           "LABEL": "API Provider",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Cloud",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "360Dialog"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "Název schránky",
           "PLACEHOLDER": "Please enter an inbox name",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "Webhook Verification Token"
         },
         "SUBMIT_BUTTON": "Create WhatsApp Channel",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Aktualizovat",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/cs/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Vymazat"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Create",
+            "CANCEL": "Zrušit",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Vymazat"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Create",
+            "CANCEL": "Zrušit",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "CSAT",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "WhatsApp",
     "CAMPAIGNS": "Kampaně",
     "ONGOING": "Ongoing",
     "ONE_OFF": "One off",

app/javascript/dashboard/i18n/locale/cs/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "Search Templates",
             "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "Language",
                 "TEMPLATE_BODY": "Template Body",

app/javascript/dashboard/i18n/locale/da/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Åbn samtale"

app/javascript/dashboard/i18n/locale/da/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Afsluttet",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Annuller",
+        "CREATE_BUTTON_TEXT": "Opret",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Titel",
+            "PLACEHOLDER": "Indtast titlen på kampagnen",
+            "ERROR": "Titel er påkrævet"
+          },
+          "INBOX": {
+            "LABEL": "Vælg Indbakke",
+            "PLACEHOLDER": "Vælg Indbakke",
+            "ERROR": "Indbakke er påkrævet"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Proces {templateName}",
+            "LANGUAGE": "Sprog",
+            "CATEGORY": "Kategori",
+            "VARIABLES_LABEL": "Variabler",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Målgruppe",
+            "PLACEHOLDER": "Vælg kunde etiketter",
+            "ERROR": "Målgruppe er påkrævet"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Planlagt tid",
+            "PLACEHOLDER": "Vælg venligst tid",
+            "ERROR": "Planlagt tid er påkrævet"
+          },
+          "BUTTONS": {
+            "CREATE": "Opret",
+            "CANCEL": "Annuller"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "Er du sikker på du vil slette?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/da/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "Begynd at støtte dine kunder via WhatsApp.",
         "PROVIDERS": {
           "LABEL": "API Provider",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Sky",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "360Dialog"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "Indbakke Navn",
           "PLACEHOLDER": "Indtast venligst et indbakkens navn",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "Webhook verifikations token"
         },
         "SUBMIT_BUTTON": "Opret WhatsApp Kanal",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "Vi kunne ikke gemme WhatsApp-kanalen"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Opdater",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook verifikations token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/da/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Slet"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Opret",
+            "CANCEL": "Annuller",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Slet"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Opret",
+            "CANCEL": "Annuller",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/da/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "CSAT",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "WhatsApp",
     "CAMPAIGNS": "Kampagner",
     "ONGOING": "Igangværende",
     "ONE_OFF": "En rabat",

app/javascript/dashboard/i18n/locale/da/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "Søg Skabeloner",
             "NO_TEMPLATES_FOUND": "Ingen skabeloner fundet for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "Sprog",
                 "TEMPLATE_BODY": "Skabelon Krop",

app/javascript/dashboard/i18n/locale/de/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Priorität ändern",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Unterhaltung öffnen"

app/javascript/dashboard/i18n/locale/de/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Erledigt",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Stornieren",
+        "CREATE_BUTTON_TEXT": "Erstellen",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Titel",
+            "PLACEHOLDER": "Bitte geben Sie den Titel der Kampagne ein",
+            "ERROR": "Titel ist erforderlich"
+          },
+          "INBOX": {
+            "LABEL": "Eingang auswählen",
+            "PLACEHOLDER": "Eingang auswählen",
+            "ERROR": "Posteingang ist erforderlich"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Verarbeite {templateName}",
+            "LANGUAGE": "Sprache",
+            "CATEGORY": "Kategorie",
+            "VARIABLES_LABEL": "Variablen",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Zielgruppe",
+            "PLACEHOLDER": "Kunden-Labels auswählen",
+            "ERROR": "Zielgruppe ist erforderlich"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Geplanter Zeitpunkt",
+            "PLACEHOLDER": "Bitte wählen Sie die Zeit",
+            "ERROR": "Geplante Zeit ist erforderlich"
+          },
+          "BUTTONS": {
+            "CREATE": "Erstellen",
+            "CANCEL": "Stornieren"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "Sind Sie sicher, dass Sie das löschen möchten?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/de/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "Unterstützen Sie Ihre Kunden via WhatsApp.",
         "PROVIDERS": {
           "LABEL": "API-Provider",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Cloud",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "360Dialog"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "Posteingang-Name",
           "PLACEHOLDER": "Bitte geben Sie einen Namen für den Posteingang ein",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "Webhook-Verifizierungstoken"
         },
         "SUBMIT_BUTTON": "WhatsApp-Kanal erstellen",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "Wir konnten den WhatsApp-Kanal nicht speichern"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Aktualisieren",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook-Verifizierungstoken",
       "WHATSAPP_WEBHOOK_SUBHEADER": "Mit diesem Token wird die Authentizität des Webhook Endpunktes überprüft.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Pre Chat Einstellungen aktualisieren"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/de/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Löschen"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Erstellen",
+            "CANCEL": "Stornieren",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Löschen"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Erstellen",
+            "CANCEL": "Stornieren",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/de/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "CSAT",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "WhatsApp",
     "CAMPAIGNS": "Kampagnen",
     "ONGOING": "Im Gange",
     "ONE_OFF": "Einmalig",

app/javascript/dashboard/i18n/locale/de/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "Vorlagen suchen",
             "NO_TEMPLATES_FOUND": "Keine Vorlagen gefunden für",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "Sprache",
                 "TEMPLATE_BODY": "Vorlagenbody",

app/javascript/dashboard/i18n/locale/el/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Άνοιγμα συνομιλίας"

app/javascript/dashboard/i18n/locale/el/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Ολοκληρώθηκε",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Άκυρο",
+        "CREATE_BUTTON_TEXT": "Δημιουργία",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Τίτλος",
+            "PLACEHOLDER": "Παρακαλώ εισάγετε τον τίτλο της καμπάνιας",
+            "ERROR": "Ο τίτλος είναι απαραίτητος"
+          },
+          "INBOX": {
+            "LABEL": "Επιλογή Εισερχομένων",
+            "PLACEHOLDER": "Επιλογή Εισερχομένων",
+            "ERROR": "Το κιβώτιο εισερχομένων είναι απαραίτητο"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Επεξεργασία {templateName}",
+            "LANGUAGE": "Γλώσσα",
+            "CATEGORY": "Κατηγορία",
+            "VARIABLES_LABEL": "Μεταβλητές",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Ακροατήριο",
+            "PLACEHOLDER": "Επιλέξτε τις ετικέτες του πελάτη",
+            "ERROR": "Το ακροατήριο απαιτείται"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Προγραμματισμένη ώρα",
+            "PLACEHOLDER": "Παρακαλώ επιλέξτε την ώρα",
+            "ERROR": "Απαιτείται η προγραμματισμένη ώρα"
+          },
+          "BUTTONS": {
+            "CREATE": "Δημιουργία",
+            "CANCEL": "Άκυρο"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "Παρουσιάστηκε σφάλμα. Παρακαλώ δοκιμάστε ξανά."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "Είσαστε σίγουροι για την διαγραφή?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/el/inboxMgmt.json

@@ -222,10 +222,17 @@
         "DESC": "Ξεκινήστε να υποστηρίζετε τους πελάτες σας μέσω του WhatsApp.",
         "PROVIDERS": {
           "LABEL": "API Provider",
+          "WHATSAPP_EMBEDDED": "WhatsApp Business",
           "TWILIO": "Twilio",
           "WHATSAPP_CLOUD": "WhatsApp Cloud",
+          "WHATSAPP_CLOUD_DESC": "Quick setup through Meta",
+          "TWILIO_DESC": "Connect via Twilio credentials",
           "360_DIALOG": "Διάλογος 360"
         },
+        "SELECT_PROVIDER": {
+          "TITLE": "Select your API provider",
+          "DESCRIPTION": "Choose your WhatsApp provider. You can connect directly through Meta which requires no setup, or connect through Twilio using your account credentials."
+        },
         "INBOX_NAME": {
           "LABEL": "Όνομα Κιβωτίου",
           "PLACEHOLDER": "Παρακαλώ εισάγετε όνομα εισερχόμενων",
@@ -264,6 +271,28 @@
           "WEBHOOK_VERIFICATION_TOKEN": "Token Επαλήθευσης Webhook"
         },
         "SUBMIT_BUTTON": "Δημιουργία Καναλιού WhatsApp",
+        "EMBEDDED_SIGNUP": {
+          "TITLE": "Quick Setup with Meta",
+          "DESC": "You will be redirected to Meta to log into your WhatsApp Business account. Having admin access will help make the setup smooth and easy.",
+          "BENEFITS": {
+            "TITLE": "Benefits of Embedded Signup:",
+            "EASY_SETUP": "No manual configuration required",
+            "SECURE_AUTH": "Secure OAuth based authentication",
+            "AUTO_CONFIG": "Automatic webhook and phone number configuration"
+          },
+          "SUBMIT_BUTTON": "Connect with WhatsApp Business",
+          "AUTH_PROCESSING": "Authenticating with Meta",
+          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
+          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "LOADING_SDK": "Loading Facebook SDK...",
+          "CANCELLED": "WhatsApp Signup was cancelled",
+          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
+          "WAITING_FOR_AUTH": "Waiting for authentication...",
+          "INVALID_BUSINESS_DATA": "Invalid business data received from Facebook. Please try again.",
+          "SIGNUP_ERROR": "Signup error occurred",
+          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
+          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured"
+        },
         "API": {
           "ERROR_MESSAGE": "Δεν ήμασταν σε θέση να αποθηκεύσουμε το κανάλι WhatsApp"
         }
@@ -571,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Ενημέρωση",
       "WHATSAPP_WEBHOOK_TITLE": "Token Επαλήθευσης Webhook",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/el/integrations.json

@@ -524,6 +524,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Διαγραφή"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Δημιουργία",
+            "CANCEL": "Άκυρο",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Διαγραφή"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Δημιουργία",
+            "CANCEL": "Άκυρο",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {

app/javascript/dashboard/i18n/locale/el/settings.json

@@ -319,6 +319,7 @@
     "CSAT": "CSAT",
     "LIVE_CHAT": "Live Chat",
     "SMS": "SMS",
+    "WHATSAPP": "WhatsApp",
     "CAMPAIGNS": "Καμπάνιες",
     "ONGOING": "Σε Εξέλιξη",
     "ONE_OFF": "Ένα/μία από",

app/javascript/dashboard/i18n/locale/el/whatsappTemplates.json

@@ -8,6 +8,10 @@
         "PICKER": {
             "SEARCH_PLACEHOLDER": "Αναζήτηση Προτύπων",
             "NO_TEMPLATES_FOUND": "Δεν βρέθηκαν πρότυπα για",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
             "LABELS": {
                 "LANGUAGE": "Γλώσσα",
                 "TEMPLATE_BODY": "Σώμα Προτύπου",

app/javascript/dashboard/i18n/locale/en/automation.json

@@ -146,6 +146,7 @@
       "SEND_WEBHOOK_EVENT": "Send Webhook Event",
       "SEND_ATTACHMENT": "Send Attachment",
       "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
       "CHANGE_PRIORITY": "Change Priority",
       "ADD_SLA": "Add SLA",
       "OPEN_CONVERSATION": "Open conversation"

app/javascript/dashboard/i18n/locale/en/campaign.json

@@ -137,6 +137,70 @@
         }
       }
     },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Completed",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Cancel",
+        "CREATE_BUTTON_TEXT": "Create",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "Title is required"
+          },
+          "INBOX": {
+            "LABEL": "Select Inbox",
+            "PLACEHOLDER": "Select Inbox",
+            "ERROR": "Inbox is required"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Process {templateName}",
+            "LANGUAGE": "Language",
+            "CATEGORY": "Category",
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select the customer labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "Please select the time",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Cancel"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
     "CONFIRM_DELETE": {
       "TITLE": "Are you sure to delete?",
       "DESCRIPTION": "The delete action is permanent and cannot be reversed.",

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -600,6 +600,10 @@
       "WHATSAPP_SECTION_UPDATE_BUTTON": "Update",
       "WHATSAPP_WEBHOOK_TITLE": "Webhook Verification Token",
       "WHATSAPP_WEBHOOK_SUBHEADER": "This token is used to verify the authenticity of the webhook endpoint.",
+      "WHATSAPP_TEMPLATES_SYNC_TITLE": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
+      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
+      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -521,6 +521,100 @@
           "TITLE": "Captain Assistant",
           "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
         }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Create",
+            "CANCEL": "Cancel",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Create",
+            "CANCEL": "Cancel",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
       }
     },
     "DOCUMENTS": {