feat: add status in linear search item

# Pull Request Template

## Description

This PR includes store filter parts split from this [Reconnect
PR](https://github.com/chatwoot/chatwoot/pull/9453)

.env.example

@@ -1,4 +1,9 @@
+# Learn about the various environment variables at
+# https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables
+
 # Used to verify the integrity of signed cookies. so ensure a secure value is set
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
+# Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
 # Replace with the URL you are planning to use for your app
@@ -184,12 +189,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # SENTRY_DSN=
 
 
-# MICROSOFT CLARITY
-# MS_CLARITY_TOKEN=xxxxxxxxx
-
-# GOOGLE_TAG_MANAGER
-# GOOGLE_TAG = GTM-XXXXXXX
-
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
 # SCOUT_KEY=YOURKEY

Gemfile

@@ -77,7 +77,7 @@ gem 'jwt'
 gem 'pundit'
 # super admin
 gem 'administrate', '>= 0.20.1'
-gem 'administrate-field-active_storage', '>= 1.0.2'
+gem 'administrate-field-active_storage', '>= 1.0.3'
 gem 'administrate-field-belongs_to_search', '>= 0.9.0'
 
 ##--- gems for pubsub service ---##

Gemfile.lock

@@ -33,70 +33,70 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actioncable (7.0.8.3)
+      actionpack (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activejob (= 7.0.8.1)
-      activerecord (= 7.0.8.1)
-      activestorage (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actionmailbox (7.0.8.3)
+      actionpack (= 7.0.8.3)
+      activejob (= 7.0.8.3)
+      activerecord (= 7.0.8.3)
+      activestorage (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      actionview (= 7.0.8.1)
-      activejob (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actionmailer (7.0.8.3)
+      actionpack (= 7.0.8.3)
+      actionview (= 7.0.8.3)
+      activejob (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.0)
-    actionpack (7.0.8.1)
-      actionview (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actionpack (7.0.8.3)
+      actionview (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
       rack (~> 2.0, >= 2.2.4)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activerecord (= 7.0.8.1)
-      activestorage (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actiontext (7.0.8.3)
+      actionpack (= 7.0.8.3)
+      activerecord (= 7.0.8.3)
+      activestorage (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actionview (7.0.8.3)
+      activesupport (= 7.0.8.3)
       builder (~> 3.1)
       erubi (~> 1.4)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.0.8.1)
-      activesupport (= 7.0.8.1)
+    activejob (7.0.8.3)
+      activesupport (= 7.0.8.3)
       globalid (>= 0.3.6)
-    activemodel (7.0.8.1)
-      activesupport (= 7.0.8.1)
-    activerecord (7.0.8.1)
-      activemodel (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    activemodel (7.0.8.3)
+      activesupport (= 7.0.8.3)
+    activerecord (7.0.8.3)
+      activemodel (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
     activerecord-import (1.4.1)
       activerecord (>= 4.2)
-    activestorage (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activejob (= 7.0.8.1)
-      activerecord (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    activestorage (7.0.8.3)
+      actionpack (= 7.0.8.3)
+      activejob (= 7.0.8.3)
+      activerecord (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
       marcel (~> 1.0)
       mini_mime (>= 1.1.0)
-    activesupport (7.0.8.1)
+    activesupport (7.0.8.3)
       concurrent-ruby (~> 1.0, >= 1.0.2)
       i18n (>= 1.6, < 2)
       minitest (>= 5.1)
@@ -113,7 +113,7 @@ GEM
       kaminari (~> 1.2.2)
       sassc-rails (~> 2.1)
       selectize-rails (~> 0.6)
-    administrate-field-active_storage (1.0.2)
+    administrate-field-active_storage (1.0.3)
       administrate (>= 0.2.2)
       rails (>= 7.0)
     administrate-field-belongs_to_search (0.9.0)
@@ -461,7 +461,7 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.6)
-    minitest (5.22.3)
+    minitest (5.23.0)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -555,7 +555,7 @@ GEM
     rack (2.2.9)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
-    rack-contrib (2.4.0)
+    rack-contrib (2.5.0)
       rack (< 4)
     rack-cors (2.0.0)
       rack (>= 2.0.0)
@@ -569,20 +569,20 @@ GEM
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rails (7.0.8.1)
-      actioncable (= 7.0.8.1)
-      actionmailbox (= 7.0.8.1)
-      actionmailer (= 7.0.8.1)
-      actionpack (= 7.0.8.1)
-      actiontext (= 7.0.8.1)
-      actionview (= 7.0.8.1)
-      activejob (= 7.0.8.1)
-      activemodel (= 7.0.8.1)
-      activerecord (= 7.0.8.1)
-      activestorage (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    rails (7.0.8.3)
+      actioncable (= 7.0.8.3)
+      actionmailbox (= 7.0.8.3)
+      actionmailer (= 7.0.8.3)
+      actionpack (= 7.0.8.3)
+      actiontext (= 7.0.8.3)
+      actionview (= 7.0.8.3)
+      activejob (= 7.0.8.3)
+      activemodel (= 7.0.8.3)
+      activerecord (= 7.0.8.3)
+      activestorage (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
       bundler (>= 1.15.0)
-      railties (= 7.0.8.1)
+      railties (= 7.0.8.3)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -590,9 +590,9 @@ GEM
     rails-html-sanitizer (1.6.0)
       loofah (~> 2.21)
       nokogiri (~> 1.14)
-    railties (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    railties (7.0.8.3)
+      actionpack (= 7.0.8.3)
+      activesupport (= 7.0.8.3)
       method_source
       rake (>= 12.2)
       thor (~> 1.0)
@@ -839,7 +839,7 @@ DEPENDENCIES
   activerecord-import
   acts-as-taggable-on
   administrate (>= 0.20.1)
-  administrate-field-active_storage (>= 1.0.2)
+  administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
   annotate
   attr_extras

app/builders/v2/reports/conversations/base_report_builder.rb

@@ -0,0 +1,30 @@
+class V2::Reports::Conversations::BaseReportBuilder
+  pattr_initialize :account, :params
+
+  private
+
+  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
+  COUNT_METRICS = %w[
+    conversations_count
+    incoming_messages_count
+    outgoing_messages_count
+    resolutions_count
+    bot_resolutions_count
+    bot_handoffs_count
+  ].freeze
+
+  def builder_class(metric)
+    case metric
+    when *AVG_METRICS
+      V2::Reports::Timeseries::AverageReportBuilder
+    when *COUNT_METRICS
+      V2::Reports::Timeseries::CountReportBuilder
+    end
+  end
+
+  def log_invalid_metric
+    Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}"
+
+    {}
+  end
+end

app/builders/v2/reports/conversations/metric_builder.rb

@@ -0,0 +1,30 @@
+class V2::Reports::Conversations::MetricBuilder < V2::Reports::Conversations::BaseReportBuilder
+  def summary
+    {
+      conversations_count: count('conversations_count'),
+      incoming_messages_count: count('incoming_messages_count'),
+      outgoing_messages_count: count('outgoing_messages_count'),
+      avg_first_response_time: count('avg_first_response_time'),
+      avg_resolution_time: count('avg_resolution_time'),
+      resolutions_count: count('resolutions_count'),
+      reply_time: count('reply_time')
+    }
+  end
+
+  def bot_summary
+    {
+      bot_resolutions_count: count('bot_resolutions_count'),
+      bot_handoffs_count: count('bot_handoffs_count')
+    }
+  end
+
+  private
+
+  def count(metric)
+    builder_class(metric).new(account, builder_params(metric)).aggregate_value
+  end
+
+  def builder_params(metric)
+    params.merge({ metric: metric })
+  end
+end

app/builders/v2/reports/conversations/report_builder.rb

@@ -0,0 +1,21 @@
+class V2::Reports::Conversations::ReportBuilder < V2::Reports::Conversations::BaseReportBuilder
+  def timeseries
+    perform_action(:timeseries)
+  end
+
+  def aggregate_value
+    perform_action(:aggregate_value)
+  end
+
+  private
+
+  def perform_action(method_name)
+    return builder.new(account, params).public_send(method_name) if builder.present?
+
+    log_invalid_metric
+  end
+
+  def builder
+    builder_class(params[:metric])
+  end
+end

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -0,0 +1,48 @@
+class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_average_time = reporting_events.average(average_value_key)
+    grouped_event_count = reporting_events.count
+    grouped_average_time.each_with_object([]) do |element, arr|
+      event_date, average_time = element
+      arr << {
+        value: average_time,
+        timestamp: event_date.in_time_zone(timezone).to_i,
+        count: grouped_event_count[event_date]
+      }
+    end
+  end
+
+  def aggregate_value
+    object_scope.average(average_value_key)
+  end
+
+  private
+
+  def event_name
+    metric_to_event_name = {
+      avg_first_response_time: :first_response,
+      avg_resolution_time: :conversation_resolved,
+      reply_time: :reply_time
+    }
+    metric_to_event_name[params[:metric].to_sym]
+  end
+
+  def object_scope
+    scope.reporting_events.where(name: event_name, created_at: range)
+  end
+
+  def reporting_events
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    )
+  end
+
+  def average_value_key
+    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/timeseries/base_timeseries_builder.rb

@@ -0,0 +1,46 @@
+class V2::Reports::Timeseries::BaseTimeseriesBuilder
+  include TimezoneHelper
+  include DateRangeHelper
+  DEFAULT_GROUP_BY = 'day'.freeze
+
+  pattr_initialize :account, :params
+
+  def scope
+    case params[:type].to_sym
+    when :account
+      account
+    when :inbox
+      inbox
+    when :agent
+      user
+    when :label
+      label
+    when :team
+      team
+    end
+  end
+
+  def inbox
+    @inbox ||= account.inboxes.find(params[:id])
+  end
+
+  def user
+    @user ||= account.users.find(params[:id])
+  end
+
+  def label
+    @label ||= account.labels.find(params[:id])
+  end
+
+  def team
+    @team ||= account.teams.find(params[:id])
+  end
+
+  def group_by
+    @group_by ||= %w[day week month year hour].include?(params[:group_by]) ? params[:group_by] : DEFAULT_GROUP_BY
+  end
+
+  def timezone
+    @timezone ||= timezone_name_from_offset(params[:timezone_offset])
+  end
+end

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -0,0 +1,71 @@
+class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_count.each_with_object([]) do |element, arr|
+      event_date, event_count = element
+
+      # The `event_date` is in Date format (without time), such as "Wed, 15 May 2024".
+      # We need a timestamp for the start of the day. However, we can't use `event_date.to_time.to_i`
+      # because it converts the date to 12:00 AM server timezone.
+      # The desired output should be 12:00 AM in the specified timezone.
+      arr << { value: event_count, timestamp: event_date.in_time_zone(timezone).to_i }
+    end
+  end
+
+  def aggregate_value
+    object_scope.count
+  end
+
+  private
+
+  def metric
+    @metric ||= params[:metric]
+  end
+
+  def object_scope
+    send("scope_for_#{metric}")
+  end
+
+  def scope_for_conversations_count
+    scope.conversations.where(account_id: account.id, created_at: range)
+  end
+
+  def scope_for_incoming_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
+  end
+
+  def scope_for_outgoing_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
+  end
+
+  def scope_for_resolutions_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_resolved,
+      conversations: { status: :resolved }, created_at: range
+    ).distinct
+  end
+
+  def scope_for_bot_resolutions_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_resolved,
+      conversations: { status: :resolved }, created_at: range
+    ).distinct
+  end
+
+  def scope_for_bot_handoffs_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_handoff,
+      created_at: range
+    ).distinct
+  end
+
+  def grouped_count
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    ).count
+  end
+end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -0,0 +1,93 @@
+class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
+  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
+
+  def teams
+    teams = linear_processor_service.teams
+    if teams[:error]
+      render json: { error: teams[:error] }, status: :unprocessable_entity
+    else
+      render json: teams[:data], status: :ok
+    end
+  end
+
+  def team_entities
+    team_id = permitted_params[:team_id]
+    team_entities = linear_processor_service.team_entities(team_id)
+    if team_entities[:error]
+      render json: { error: team_entities[:error] }, status: :unprocessable_entity
+    else
+      render json: team_entities[:data], status: :ok
+    end
+  end
+
+  def create_issue
+    issue = linear_processor_service.create_issue(permitted_params)
+    if issue[:error]
+      render json: { error: issue[:error] }, status: :unprocessable_entity
+    else
+      render json: issue[:data], status: :ok
+    end
+  end
+
+  def link_issue
+    issue_id = permitted_params[:issue_id]
+    title = permitted_params[:title]
+    issue = linear_processor_service.link_issue(conversation_link, issue_id, title)
+    if issue[:error]
+      render json: { error: issue[:error] }, status: :unprocessable_entity
+    else
+      render json: issue[:data], status: :ok
+    end
+  end
+
+  def unlink_issue
+    link_id = permitted_params[:link_id]
+    issue = linear_processor_service.unlink_issue(link_id)
+
+    if issue[:error]
+      render json: { error: issue[:error] }, status: :unprocessable_entity
+    else
+      render json: issue[:data], status: :ok
+    end
+  end
+
+  def linked_issues
+    issues = linear_processor_service.linked_issues(conversation_link)
+
+    if issues[:error]
+      render json: { error: issues[:error] }, status: :unprocessable_entity
+    else
+      render json: issues[:data], status: :ok
+    end
+  end
+
+  def search_issue
+    render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return
+
+    term = params[:q]
+    issues = linear_processor_service.search_issue(term)
+    if issues[:error]
+      render json: { error: issues[:error] }, status: :unprocessable_entity
+    else
+      render json: issues[:data], status: :ok
+    end
+  end
+
+  private
+
+  def conversation_link
+    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{Current.account.id}/conversations/#{@conversation.display_id}"
+  end
+
+  def fetch_conversation
+    @conversation = Current.account.conversations.find_by!(display_id: permitted_params[:conversation_id])
+  end
+
+  def linear_processor_service
+    Integrations::Linear::ProcessorService.new(account: Current.account)
+  end
+
+  def permitted_params
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
+  end
+end

app/controllers/api/v2/accounts/reports_controller.rb

@@ -5,19 +5,17 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
 
   def index
-    builder = V2::ReportBuilder.new(Current.account, report_params)
-    data = builder.build
+    builder = V2::Reports::Conversations::ReportBuilder.new(Current.account, report_params)
+    data = builder.timeseries
     render json: data
   end
 
   def summary
-    render json: summary_metrics
+    render json: build_summary(:summary)
   end
 
   def bot_summary
-    summary = V2::ReportBuilder.new(Current.account, current_summary_params).bot_summary
-    summary[:previous] = V2::ReportBuilder.new(Current.account, previous_summary_params).bot_summary
-    render json: summary
+    render json: build_summary(:bot_summary)
   end
 
   def agents
@@ -126,10 +124,11 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     }
   end
 
-  def summary_metrics
-    summary = V2::ReportBuilder.new(Current.account, current_summary_params).summary
-    summary[:previous] = V2::ReportBuilder.new(Current.account, previous_summary_params).summary
-    summary
+  def build_summary(method)
+    builder = V2::Reports::Conversations::MetricBuilder
+    current_summary = builder.new(Current.account, current_summary_params).send(method)
+    previous_summary = builder.new(Current.account, previous_summary_params).send(method)
+    current_summary.merge(previous: previous_summary)
   end
 
   def conversation_metrics

app/controllers/dashboard_controller.rb

@@ -3,6 +3,7 @@ class DashboardController < ActionController::Base
 
   before_action :set_application_pack
   before_action :set_global_config
+  before_action :set_dashboard_scripts
   around_action :switch_locale
   before_action :ensure_installation_onboarding, only: [:index]
   before_action :render_hc_if_custom_domain, only: [:index]
@@ -35,6 +36,10 @@ class DashboardController < ActionController::Base
     ).merge(app_config)
   end
 
+  def set_dashboard_scripts
+    @dashboard_scripts = GlobalConfig.get_value('DASHBOARD_SCRIPTS')
+  end
+
   def ensure_installation_onboarding
     redirect_to '/installation/onboarding' if ::Redis::Alfred.get(::Redis::Alfred::CHATWOOT_INSTALLATION_ONBOARDING)
   end

app/controllers/microsoft/callbacks_controller.rb

@@ -7,9 +7,14 @@ class Microsoft::CallbacksController < ApplicationController
       redirect_uri: "#{base_url}/microsoft/callback"
     )
 
-    inbox = find_or_create_inbox
+    inbox, already_exists = find_or_create_inbox
     ::Redis::Alfred.delete(users_data['email'].downcase)
-    redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
+
+    if already_exists
+      redirect_to app_microsoft_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
+    else
+      redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
+    end
   rescue StandardError => e
     ChatwootExceptionTracker.new(e).capture_exception
     redirect_to '/'
@@ -40,9 +45,17 @@ class Microsoft::CallbacksController < ApplicationController
 
   def find_or_create_inbox
     channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
+    # we need this value to know where to redirect on sucessful processing of the callback
+    channel_exists = channel_email.present?
+
     channel_email ||= create_microsoft_channel_with_inbox
     update_microsoft_channel(channel_email)
-    channel_email.inbox
+
+    # reauthorize channel, this code path only triggers when microsoft auth is successful
+    # reauthorized will also update cache keys for the associated inbox
+    channel_email.reauthorized!
+
+    [channel_email.inbox, channel_exists]
   end
 
   # Fallback name, for when name field is missing from users_data

app/helpers/timezone_helper.rb

@@ -0,0 +1,19 @@
+module TimezoneHelper
+  # ActiveSupport TimeZone is not aware of the current time, so ActiveSupport::Timezone[offset]
+  # would return the timezone without considering day light savings. To get the correct timezone,
+  # this method uses zone.now.utc_offset for comparison as referenced in the issues below
+  #
+  # https://github.com/rails/rails/pull/22243
+  # https://github.com/rails/rails/issues/21501
+  # https://github.com/rails/rails/issues/7297
+  def timezone_name_from_offset(offset)
+    return 'UTC' if offset.blank?
+
+    offset_in_seconds = offset.to_f * 3600
+    matching_zone = ActiveSupport::TimeZone.all.find do |zone|
+      zone.now.utc_offset == offset_in_seconds
+    end
+
+    return matching_zone.name if matching_zone
+  end
+end

app/javascript/dashboard/api/inbox/conversation.js

@@ -15,6 +15,7 @@ class ConversationApi extends ApiClient {
     teamId,
     conversationType,
     sortBy,
+    updatedWithin,
   }) {
     return axios.get(this.url, {
       params: {
@@ -26,6 +27,7 @@ class ConversationApi extends ApiClient {
         labels,
         conversation_type: conversationType,
         sort_by: sortBy,
+        updated_within: updatedWithin,
       },
     });
   }

app/javascript/dashboard/api/integrations/linear.js

@@ -0,0 +1,47 @@
+/* global axios */
+
+import ApiClient from '../ApiClient';
+
+class LinearAPI extends ApiClient {
+  constructor() {
+    super('integrations/linear', { accountScoped: true });
+  }
+
+  getTeams() {
+    return axios.get(`${this.url}/teams`);
+  }
+
+  getTeamEntities(teamId) {
+    return axios.get(`${this.url}/team_entities?team_id=${teamId}`);
+  }
+
+  createIssue(data) {
+    return axios.post(`${this.url}/create_issue`, data);
+  }
+
+  link_issue(conversationId, issueId, title) {
+    return axios.post(`${this.url}/link_issue`, {
+      issue_id: issueId,
+      conversation_id: conversationId,
+      title: title,
+    });
+  }
+
+  getLinkedIssue(conversationId) {
+    return axios.get(
+      `${this.url}/linked_issues?conversation_id=${conversationId}`
+    );
+  }
+
+  unlinkIssue(linkId) {
+    return axios.post(`${this.url}/unlink_issue`, {
+      link_id: linkId,
+    });
+  }
+
+  searchIssues(query) {
+    return axios.get(`${this.url}/search_issue?q=${query}`);
+  }
+}
+
+export default new LinearAPI();

app/javascript/dashboard/api/specs/inbox/conversation.spec.js

@@ -46,6 +46,7 @@ describe('#ConversationAPI', () => {
         page: 1,
         labels: [],
         teamId: 1,
+        updatedWithin: 20,
       });
       expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/conversations', {
         params: {
@@ -55,6 +56,7 @@ describe('#ConversationAPI', () => {
           assignee_type: 'me',
           page: 1,
           labels: [],
+          updated_within: 20,
         },
       });
     });

app/javascript/dashboard/api/specs/integrations/linear.spec.js

@@ -0,0 +1,202 @@
+import LinearAPIClient from '../../integrations/linear';
+import ApiClient from '../../ApiClient';
+
+describe('#linearAPI', () => {
+  it('creates correct instance', () => {
+    expect(LinearAPIClient).toBeInstanceOf(ApiClient);
+    expect(LinearAPIClient).toHaveProperty('getTeams');
+    expect(LinearAPIClient).toHaveProperty('getTeamEntities');
+    expect(LinearAPIClient).toHaveProperty('createIssue');
+    expect(LinearAPIClient).toHaveProperty('link_issue');
+    expect(LinearAPIClient).toHaveProperty('getLinkedIssue');
+    expect(LinearAPIClient).toHaveProperty('unlinkIssue');
+    expect(LinearAPIClient).toHaveProperty('searchIssues');
+  });
+
+  describe('getTeams', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getTeams();
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/teams'
+      );
+    });
+  });
+
+  describe('getTeamEntities', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getTeamEntities(1);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/team_entities?team_id=1'
+      );
+    });
+  });
+
+  describe('createIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      const issueData = {
+        title: 'New Issue',
+        description: 'Issue description',
+      };
+      LinearAPIClient.createIssue(issueData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/create_issue',
+        issueData
+      );
+    });
+  });
+
+  describe('link_issue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.link_issue(1, 2);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/link_issue',
+        {
+          issue_id: 2,
+          conversation_id: 1,
+        }
+      );
+    });
+  });
+
+  describe('getLinkedIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getLinkedIssue(1);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/linked_issues?conversation_id=1'
+      );
+    });
+  });
+
+  describe('unlinkIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.unlinkIssue(1);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/unlink_issue',
+        {
+          link_id: 1,
+        }
+      );
+    });
+  });
+
+  describe('searchIssues', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.searchIssues('query');
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/search_issue?q=query'
+      );
+    });
+  });
+});

app/javascript/dashboard/components/ChatList.vue

@@ -7,79 +7,17 @@
     ]"
   >
     <slot />
-    <div
-      class="flex items-center justify-between px-4 py-0"
-      :class="{
-        'pb-3 border-b border-slate-75 dark:border-slate-700':
-          hasAppliedFiltersOrActiveFolders,
-      }"
-    >
-      <div class="flex max-w-[85%] justify-center items-center">
-        <h1
-          class="text-xl font-medium break-words truncate text-black-900 dark:text-slate-100"
-          :title="pageTitle"
-        >
-          {{ pageTitle }}
-        </h1>
-        <span
-          v-if="!hasAppliedFiltersOrActiveFolders"
-          class="p-1 my-0.5 mx-1 rounded-md capitalize bg-slate-50 dark:bg-slate-800 text-xxs text-slate-600 dark:text-slate-300"
-        >
-          {{ $t(`CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.${activeStatus}.TEXT`) }}
-        </span>
-      </div>
-      <div class="flex items-center gap-1">
-        <div v-if="hasAppliedFilters && !hasActiveFolders">
-          <woot-button
-            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.ADD.SAVE_BUTTON')"
-            size="tiny"
-            variant="smooth"
-            color-scheme="secondary"
-            icon="save"
-            @click="onClickOpenAddFoldersModal"
-          />
-          <woot-button
-            v-tooltip.top-end="$t('FILTER.CLEAR_BUTTON_LABEL')"
-            size="tiny"
-            variant="smooth"
-            color-scheme="alert"
-            icon="dismiss-circle"
-            @click="resetAndFetchData"
-          />
-        </div>
-        <div v-if="hasActiveFolders">
-          <woot-button
-            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.EDIT.EDIT_BUTTON')"
-            size="tiny"
-            variant="smooth"
-            color-scheme="secondary"
-            icon="edit"
-            @click="onToggleAdvanceFiltersModal"
-          />
-          <woot-button
-            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.DELETE.DELETE_BUTTON')"
-            size="tiny"
-            variant="smooth"
-            color-scheme="alert"
-            icon="delete"
-            @click="onClickOpenDeleteFoldersModal"
-          />
-        </div>
-        <woot-button
-          v-else
-          v-tooltip.right="$t('FILTER.TOOLTIP_LABEL')"
-          variant="smooth"
-          color-scheme="secondary"
-          icon="filter"
-          size="tiny"
-          @click="onToggleAdvanceFiltersModal"
-        />
-        <conversation-basic-filter
-          v-if="!hasAppliedFiltersOrActiveFolders"
-          @changeFilter="onBasicFilterChange"
-        />
-      </div>
-    </div>
+    <chat-list-header
+      :page-title="pageTitle"
+      :has-applied-filters="hasAppliedFilters"
+      :has-active-folders="hasActiveFolders"
+      :active-status="activeStatus"
+      @add-folders="onClickOpenAddFoldersModal"
+      @delete-folders="onClickOpenDeleteFoldersModal"
+      @filters-modal="onToggleAdvanceFiltersModal"
+      @reset-filters="resetAndFetchData"
+      @basic-filter-change="onBasicFilterChange"
+    />
 
     <add-custom-views
       v-if="showAddFoldersModal"
@@ -173,6 +111,15 @@
         @updateFolder="onUpdateSavedFilter"
       />
     </woot-modal>
+    <woot-modal
+      :show.sync="showCustomSnoozeModal"
+      :on-close="hideCustomSnoozeModal"
+    >
+      <custom-snooze-modal
+        @close="hideCustomSnoozeModal"
+        @choose-time="chooseSnoozeTime"
+      />
+    </woot-modal>
   </div>
 </template>
 
@@ -180,8 +127,8 @@
 import { mapGetters } from 'vuex';
 import VirtualList from 'vue-virtual-scroll-list';
 
+import ChatListHeader from './ChatListHeader.vue';
 import ConversationAdvancedFilter from './widgets/conversation/ConversationAdvancedFilter.vue';
-import ConversationBasicFilter from './widgets/conversation/ConversationBasicFilter.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
 import ConversationItem from './ConversationItem.vue';
 import timeMixin from '../mixins/time';
@@ -205,10 +152,15 @@ import {
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
+import { CMD_SNOOZE_CONVERSATION } from 'dashboard/routes/dashboard/commands/commandBarBusEvents';
+import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
+import { getUnixTime } from 'date-fns';
+import CustomSnoozeModal from 'dashboard/components/CustomSnoozeModal.vue';
 import IntersectionObserver from './IntersectionObserver.vue';
 
 export default {
   components: {
+    ChatListHeader,
     AddCustomViews,
     ChatTypeTabs,
     // eslint-disable-next-line vue/no-unused-components
@@ -216,9 +168,9 @@ export default {
     ConversationAdvancedFilter,
     DeleteCustomViews,
     ConversationBulkActions,
-    ConversationBasicFilter,
     IntersectionObserver,
     VirtualList,
+    CustomSnoozeModal,
   },
   mixins: [
     timeMixin,
@@ -295,6 +247,7 @@ export default {
         root: this.$refs.conversationList,
         rootMargin: '100px 0px 100px 0px',
       },
+      showCustomSnoozeModal: false,
 
       itemComponent: ConversationItem,
       // virtualListExtraProps is to pass the props to the conversationItem component.
@@ -315,6 +268,7 @@ export default {
       chatLists: 'getAllConversations',
       mineChatsList: 'getMineChats',
       allChatList: 'getAllStatusChats',
+      chatListFilters: 'getChatListFilters',
       unAssignedChatsList: 'getUnAssignedChats',
       chatListLoading: 'getChatListLoadingStatus',
       currentUserID: 'getCurrentUserID',
@@ -329,23 +283,17 @@ export default {
       campaigns: 'campaigns/getAllCampaigns',
       labels: 'labels/getLabels',
       selectedConversations: 'bulkActions/getSelectedConversationIds',
+      contextMenuChatId: 'getContextMenuChatId',
     }),
     hasAppliedFilters() {
       return this.appliedFilters.length !== 0;
     },
     hasActiveFolders() {
-      return this.activeFolder && this.foldersId !== 0;
+      return Boolean(this.activeFolder && this.foldersId !== 0);
     },
     hasAppliedFiltersOrActiveFolders() {
       return this.hasAppliedFilters || this.hasActiveFolders;
     },
-    savedFoldersValue() {
-      if (this.hasActiveFolders) {
-        const payload = this.activeFolder.query;
-        this.fetchSavedFilteredConversations(payload);
-      }
-      return {};
-    },
     showEndOfListMessage() {
       return (
         this.conversationList.length &&
@@ -421,7 +369,6 @@ export default {
         labels: this.label ? [this.label] : undefined,
         teamId: this.teamId || undefined,
         conversationType: this.conversationType || undefined,
-        folders: this.hasActiveFolders ? this.savedFoldersValue : undefined,
       };
     },
     conversationListPagination() {
@@ -534,7 +481,13 @@ export default {
       this.resetAndFetchData();
       this.updateVirtualListProps('conversationType', this.conversationType);
     },
-    activeFolder() {
+    activeFolder(newVal, oldVal) {
+      if (newVal !== oldVal) {
+        this.$store.dispatch(
+          'customViews/setActiveConversationFolder',
+          newVal || null
+        );
+      }
       this.resetAndFetchData();
       this.updateVirtualListProps('foldersId', this.foldersId);
     },
@@ -544,8 +497,14 @@ export default {
     showAssigneeInConversationCard(newVal) {
       this.updateVirtualListProps('showAssignee', newVal);
     },
+    conversationFilters(newVal, oldVal) {
+      if (newVal !== oldVal) {
+        this.$store.dispatch('updateChatListFilters', newVal);
+      }
+    },
   },
   mounted() {
+    this.$store.dispatch('setChatListFilters', this.conversationFilters);
     this.setFiltersFromUISettings();
     this.$store.dispatch('setChatStatusFilter', this.activeStatus);
     this.$store.dispatch('setChatSortFilter', this.activeSortBy);
@@ -558,6 +517,11 @@ export default {
     bus.$on('fetch_conversation_stats', () => {
       this.$store.dispatch('conversationStats/get', this.conversationFilters);
     });
+
+    bus.$on(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
+  },
+  beforeDestroy() {
+    bus.$off(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
   },
   methods: {
     updateVirtualListProps(key, value) {
@@ -736,8 +700,9 @@ export default {
       this.fetchConversations();
     },
     fetchConversations() {
+      this.$store.dispatch('updateChatListFilters', this.conversationFilters);
       this.$store
-        .dispatch('fetchAllConversations', this.conversationFilters)
+        .dispatch('fetchAllConversations')
         .then(this.emitConversationLoaded);
     },
     loadMoreConversations() {
@@ -1028,12 +993,49 @@ export default {
     allSelectedConversationsStatus(status) {
       if (!this.selectedConversations.length) return false;
       return this.selectedConversations.every(item => {
-        return this.$store.getters.getConversationById(item).status === status;
+        return this.$store.getters.getConversationById(item)?.status === status;
       });
     },
     onContextMenuToggle(state) {
       this.isContextMenuOpen = state;
     },
+    onCmdSnoozeConversation(snoozeType) {
+      if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
+        this.showCustomSnoozeModal = true;
+      } else {
+        this.toggleStatus(
+          wootConstants.STATUS_TYPE.SNOOZED,
+          findSnoozeTime(snoozeType) || null
+        );
+      }
+    },
+    chooseSnoozeTime(customSnoozeTime) {
+      this.showCustomSnoozeModal = false;
+      if (customSnoozeTime) {
+        this.toggleStatus(
+          wootConstants.STATUS_TYPE.SNOOZED,
+          getUnixTime(customSnoozeTime)
+        );
+      }
+    },
+    toggleStatus(status, snoozedUntil) {
+      this.$store
+        .dispatch('toggleStatus', {
+          conversationId: this.currentChat?.id || this.contextMenuChatId,
+          status,
+          snoozedUntil,
+        })
+        .then(() => {
+          this.$store.dispatch('setContextMenuChatId', null);
+          this.showAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
+        });
+    },
+    hideCustomSnoozeModal() {
+      // if we select custom snooze and then the custom snooze modal is open
+      // Then if the custom snooze modal is closed and set the context menu chat id to null
+      this.$store.dispatch('setContextMenuChatId', null);
+      this.showCustomSnoozeModal = false;
+    },
   },
 };
 </script>

app/javascript/dashboard/components/ChatListHeader.vue

@@ -0,0 +1,115 @@
+<script setup>
+import { computed } from 'vue';
+import ConversationBasicFilter from './widgets/conversation/ConversationBasicFilter.vue';
+
+const props = defineProps({
+  pageTitle: {
+    type: String,
+    required: true,
+  },
+  hasAppliedFilters: {
+    type: Boolean,
+    required: true,
+  },
+  hasActiveFolders: {
+    type: Boolean,
+    required: true,
+  },
+  activeStatus: {
+    type: String,
+    required: true,
+  },
+});
+
+const emits = defineEmits([
+  'add-folders',
+  'delete-folders',
+  'reset-filters',
+  'basic-filter-change',
+  'filters-modal',
+]);
+
+const onBasicFilterChange = (value, type) => {
+  emits('basic-filter-change', value, type);
+};
+
+const hasAppliedFiltersOrActiveFolders = computed(() => {
+  return props.hasAppliedFilters || props.hasActiveFolders;
+});
+</script>
+
+<template>
+  <div
+    class="flex items-center justify-between px-4 py-0"
+    :class="{
+      'pb-3 border-b border-slate-75 dark:border-slate-700':
+        hasAppliedFiltersOrActiveFolders,
+    }"
+  >
+    <div class="flex max-w-[85%] justify-center items-center">
+      <h1
+        class="text-xl font-medium break-words truncate text-black-900 dark:text-slate-100"
+        :title="pageTitle"
+      >
+        {{ pageTitle }}
+      </h1>
+      <span
+        v-if="!hasAppliedFiltersOrActiveFolders"
+        class="p-1 my-0.5 mx-1 rounded-md capitalize bg-slate-50 dark:bg-slate-800 text-xxs text-slate-600 dark:text-slate-300"
+      >
+        {{ $t(`CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.${activeStatus}.TEXT`) }}
+      </span>
+    </div>
+    <div class="flex items-center gap-1">
+      <div v-if="hasAppliedFilters && !hasActiveFolders">
+        <woot-button
+          v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.ADD.SAVE_BUTTON')"
+          size="tiny"
+          variant="smooth"
+          color-scheme="secondary"
+          icon="save"
+          @click="emits('add-folders')"
+        />
+        <woot-button
+          v-tooltip.top-end="$t('FILTER.CLEAR_BUTTON_LABEL')"
+          size="tiny"
+          variant="smooth"
+          color-scheme="alert"
+          icon="dismiss-circle"
+          @click="emits('reset-filters')"
+        />
+      </div>
+      <div v-if="hasActiveFolders">
+        <woot-button
+          v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.EDIT.EDIT_BUTTON')"
+          size="tiny"
+          variant="smooth"
+          color-scheme="secondary"
+          icon="edit"
+          @click="emits('filters-modal')"
+        />
+        <woot-button
+          v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.DELETE.DELETE_BUTTON')"
+          size="tiny"
+          variant="smooth"
+          color-scheme="alert"
+          icon="delete"
+          @click="emits('delete-folders')"
+        />
+      </div>
+      <woot-button
+        v-else
+        v-tooltip.right="$t('FILTER.TOOLTIP_LABEL')"
+        variant="smooth"
+        color-scheme="secondary"
+        icon="filter"
+        size="tiny"
+        @click="emits('filters-modal')"
+      />
+      <conversation-basic-filter
+        v-if="!hasAppliedFiltersOrActiveFolders"
+        @changeFilter="onBasicFilterChange"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/CustomAttribute.vue

@@ -27,7 +27,7 @@
             />
           </span>
           <woot-button
-            v-if="showCopyAndDeleteButton"
+            v-if="showActions && value"
             v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
             variant="link"
             size="medium"
@@ -90,7 +90,7 @@
         </p>
         <div class="flex max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0">
           <woot-button
-            v-if="showCopyAndDeleteButton"
+            v-if="showActions && value"
             v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
             variant="link"
             size="small"
@@ -100,7 +100,7 @@
             @click="onCopy"
           />
           <woot-button
-            v-if="showEditButton"
+            v-if="showActions"
             v-tooltip.right="$t('CUSTOM_ATTRIBUTES.ACTIONS.EDIT')"
             variant="link"
             size="small"
@@ -174,12 +174,6 @@ export default {
     };
   },
   computed: {
-    showCopyAndDeleteButton() {
-      return this.value && this.showActions;
-    },
-    showEditButton() {
-      return !this.value && this.showActions;
-    },
     displayValue() {
       if (this.isAttributeTypeDate) {
         return this.value

app/javascript/dashboard/components/Modal.vue

@@ -99,7 +99,9 @@ export default {
     onMouseUp() {
       if (this.mousedDownOnBackdrop) {
         this.mousedDownOnBackdrop = false;
-        this.onClose();
+        if (this.closeOnBackdropClick) {
+          this.onClose();
+        }
       }
     },
   },

app/javascript/dashboard/components/buttons/ResolveAction.vue

@@ -1,5 +1,5 @@
 <template>
-  <div class="resolve-actions relative flex items-center justify-end">
+  <div class="relative flex items-center justify-end resolve-actions">
     <div class="button-group">
       <woot-button
         v-if="isOpen"
@@ -73,25 +73,13 @@
         </woot-dropdown-item>
       </woot-dropdown-menu>
     </div>
-    <woot-modal
-      :show.sync="showCustomSnoozeModal"
-      :on-close="hideCustomSnoozeModal"
-    >
-      <custom-snooze-modal
-        @close="hideCustomSnoozeModal"
-        @choose-time="chooseSnoozeTime"
-      />
-    </woot-modal>
   </div>
 </template>
 
 <script>
-import { getUnixTime } from 'date-fns';
 import { mapGetters } from 'vuex';
 import alertMixin from 'shared/mixins/alertMixin';
-import CustomSnoozeModal from 'dashboard/components/CustomSnoozeModal.vue';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 
@@ -99,14 +87,12 @@ import wootConstants from 'dashboard/constants/globals';
 import {
   CMD_REOPEN_CONVERSATION,
   CMD_RESOLVE_CONVERSATION,
-  CMD_SNOOZE_CONVERSATION,
 } from '../../routes/dashboard/commands/commandBarBusEvents';
 
 export default {
   components: {
     WootDropdownItem,
     WootDropdownMenu,
-    CustomSnoozeModal,
   },
   mixins: [alertMixin, keyboardEventListenerMixins],
   props: { conversationId: { type: [String, Number], required: true } },
@@ -115,7 +101,6 @@ export default {
       isLoading: false,
       showActionsDropdown: false,
       STATUS_TYPE: wootConstants.STATUS_TYPE,
-      showCustomSnoozeModal: false,
     };
   },
   computed: {
@@ -143,12 +128,10 @@ export default {
     },
   },
   mounted() {
-    bus.$on(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
     bus.$on(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
     bus.$on(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
   },
   destroyed() {
-    bus.$off(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
     bus.$off(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
     bus.$off(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
   },
@@ -201,28 +184,6 @@ export default {
         // error
       }
     },
-    onCmdSnoozeConversation(snoozeType) {
-      if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
-        this.showCustomSnoozeModal = true;
-      } else {
-        this.toggleStatus(
-          this.STATUS_TYPE.SNOOZED,
-          findSnoozeTime(snoozeType) || null
-        );
-      }
-    },
-    chooseSnoozeTime(customSnoozeTime) {
-      this.showCustomSnoozeModal = false;
-      if (customSnoozeTime) {
-        this.toggleStatus(
-          this.STATUS_TYPE.SNOOZED,
-          getUnixTime(customSnoozeTime)
-        );
-      }
-    },
-    hideCustomSnoozeModal() {
-      this.showCustomSnoozeModal = false;
-    },
     onCmdOpenConversation() {
       this.toggleStatus(this.STATUS_TYPE.OPEN);
     },

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue

@@ -65,11 +65,11 @@
         </div>
         <span
           v-if="warningIcon"
-          class="inline-flex rounded-sm mr-1 bg-slate-100"
+          class="inline-flex mr-1 bg-red-50 dark:bg-red-900 p-0.5 rounded-sm"
         >
           <fluent-icon
-            v-tooltip.top-end="$t('SIDEBAR.FACEBOOK_REAUTHORIZE')"
-            class="text-xxs"
+            v-tooltip.top-end="$t('SIDEBAR.REAUTHORIZE')"
+            class="text-xxs text-red-500 dark:text-red-300"
             :icon="warningIcon"
             size="12"
           />

app/javascript/dashboard/components/ui/Dropdown/DropdownList.vue

@@ -1,9 +1,11 @@
 <script setup>
 import { ref, computed } from 'vue';
+import { debounce } from '@chatwoot/utils';
 import { picoSearch } from '@scmmishra/pico-search';
 import ListItemButton from './DropdownListItemButton.vue';
 import DropdownSearch from './DropdownSearch.vue';
 import DropdownEmptyState from './DropdownEmptyState.vue';
+import DropdownLoadingState from './DropdownLoadingState.vue';
 
 const props = defineProps({
   listItems: {
@@ -19,20 +21,31 @@ const props = defineProps({
     default: '',
   },
   activeFilterId: {
-    type: Number,
+    type: [String, Number],
     default: null,
   },
   showClearFilter: {
     type: Boolean,
     default: false,
   },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+  loadingPlaceholder: {
+    type: String,
+    default: '',
+  },
 });
 
+const emits = defineEmits(['on-search']);
+
 const searchTerm = ref('');
 
-const onSearch = value => {
+const onSearch = debounce(value => {
   searchTerm.value = value;
-};
+  emits('on-search', value);
+}, 300);
 
 const filteredListItems = computed(() => {
   if (!searchTerm.value) return props.listItems;
@@ -47,6 +60,16 @@ const isFilterActive = id => {
   if (!props.activeFilterId) return false;
   return id === props.activeFilterId;
 };
+
+const shouldShowLoadingState = computed(() => {
+  return (
+    props.isLoading && isDropdownListEmpty.value && props.loadingPlaceholder
+  );
+});
+
+const shouldShowEmptyState = computed(() => {
+  return !props.isLoading && isDropdownListEmpty.value;
+});
 </script>
 <template>
   <div
@@ -55,7 +78,7 @@ const isFilterActive = id => {
   >
     <slot name="search">
       <dropdown-search
-        v-if="enableSearch && listItems.length"
+        v-if="enableSearch"
         :input-value="searchTerm"
         :input-placeholder="inputPlaceholder"
         :show-clear-filter="showClearFilter"
@@ -64,8 +87,12 @@ const isFilterActive = id => {
       />
     </slot>
     <slot name="listItem">
+      <dropdown-loading-state
+        v-if="shouldShowLoadingState"
+        :message="loadingPlaceholder"
+      />
       <dropdown-empty-state
-        v-if="isDropdownListEmpty"
+        v-else-if="shouldShowEmptyState"
         :message="$t('REPORT.FILTER_ACTIONS.EMPTY_LIST')"
       />
       <list-item-button
@@ -73,6 +100,8 @@ const isFilterActive = id => {
         :key="item.id"
         :is-active="isFilterActive(item.id)"
         :button-text="item.name"
+        :left-icon="item.leftIcon"
+        :left-icon-color="item.leftIconColor"
         @click="$emit('click', item)"
       />
     </slot>

app/javascript/dashboard/components/ui/Dropdown/DropdownListItemButton.vue

@@ -8,6 +8,14 @@ defineProps({
     type: Boolean,
     default: false,
   },
+  leftIcon: {
+    type: String,
+    default: '',
+  },
+  leftIconColor: {
+    type: String,
+    default: '',
+  },
 });
 </script>
 <template>
@@ -18,7 +26,13 @@ defineProps({
     @mouseleave="$emit('mouseleave')"
     @focus="$emit('focus')"
   >
-    <div class="inline-flex items-center gap-3 overflow-hidden">
+    <div class="inline-flex items-center gap-2 overflow-hidden">
+      <fluent-icon
+        v-if="leftIcon"
+        icon="status"
+        size="18"
+        :style="{ color: leftIconColor }"
+      />
       <span
         class="text-sm font-medium truncate text-slate-900 dark:text-slate-50"
       >

app/javascript/dashboard/components/ui/Dropdown/DropdownLoadingState.vue

@@ -0,0 +1,15 @@
+<script setup>
+defineProps({
+  message: {
+    type: String,
+    default: '',
+  },
+});
+</script>
+<template>
+  <div
+    class="flex items-center justify-center h-10 text-sm text-slate-500 dark:text-slate-300"
+  >
+    {{ message }}
+  </div>
+</template>

app/javascript/dashboard/components/ui/Dropdown/DropdownSearch.vue

@@ -18,11 +18,11 @@ defineProps({
   <div
     class="flex items-center justify-between h-10 min-h-[40px] sticky top-0 bg-white z-10 dark:bg-slate-800 gap-2 px-3 border-b rounded-t-xl border-slate-50 dark:border-slate-700"
   >
-    <div class="flex items-center w-full gap-2">
+    <div class="flex items-center w-full gap-2" @keyup.space.prevent>
       <fluent-icon
         icon="search"
-        size="18"
-        class="text-slate-400 dark:text-slate-400"
+        size="16"
+        class="text-slate-400 dark:text-slate-400 flex-shrink-0"
       />
       <input
         type="text"

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -103,6 +103,7 @@
         :status="chat.status"
         :inbox-id="inbox.id"
         :priority="chat.priority"
+        :chat-id="chat.id"
         :has-unread-messages="hasUnread"
         @update-conversation="onUpdateConversation"
         @assign-agent="onAssignAgent"

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -71,6 +71,10 @@
         :class="{ 'justify-end': isContactPanelOpen }"
       >
         <SLA-card-label v-if="hasSlaPolicyId" :chat="chat" show-extended-info />
+        <linear
+          v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
+          :conversation-id="currentChat.id"
+        />
         <more-actions :conversation-id="currentChat.id" />
       </div>
     </div>
@@ -89,6 +93,8 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import Linear from './linear/index.vue';
 
 export default {
   components: {
@@ -97,6 +103,7 @@ export default {
     MoreActions,
     Thumbnail,
     SLACardLabel,
+    Linear,
   },
   mixins: [inboxMixin, agentMixin, keyboardEventListenerMixins],
   props: {
@@ -121,6 +128,9 @@ export default {
     ...mapGetters({
       uiFlags: 'inboxAssignableAgents/getUIFlags',
       currentChat: 'getSelectedChat',
+      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+      appIntegrations: 'integrations/getAppIntegrations',
     }),
     chatMetadata() {
       return this.chat.meta;
@@ -178,6 +188,17 @@ export default {
     hasSlaPolicyId() {
       return this.chat?.sla_policy_id;
     },
+    isLinearIntegrationEnabled() {
+      return this.appIntegrations.find(
+        integration => integration.id === 'linear' && !!integration.hooks.length
+      );
+    },
+    isLinearFeatureEnabled() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.LINEAR
+      );
+    },
   },
 
   methods: {

app/javascript/dashboard/components/widgets/conversation/components/SLAPopoverCard.vue

@@ -39,7 +39,7 @@ const toggleShowAllNRT = () => {
 </script>
 <template>
   <div
-    class="absolute flex flex-col items-start bg-[#fdfdfd] dark:bg-slate-800 z-50 p-4 border border-solid border-slate-75 dark:border-slate-700 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+    class="absolute flex flex-col items-start bg-white dark:bg-slate-800 z-50 p-4 border border-solid border-slate-75 dark:border-slate-700 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
   >
     <span class="text-sm font-medium text-slate-900 dark:text-slate-25">
       {{ $t('SLA.EVENTS.TITLE') }}

app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue

@@ -16,7 +16,7 @@
       />
     </template>
     <menu-item
-      v-if="show(snoozeOption.key)"
+      v-if="showSnooze"
       :option="snoozeOption"
       variant="icon"
       @click="snoozeConversation()"
@@ -86,6 +86,10 @@ export default {
   },
   mixins: [agentMixin],
   props: {
+    chatId: {
+      type: Number,
+      default: null,
+    },
     status: {
       type: String,
       default: '',
@@ -205,6 +209,10 @@ export default {
         ...this.filteredAgentOnAvailability,
       ];
     },
+    showSnooze() {
+      // Don't show snooze if the conversation is already snoozed/resolved/pending
+      return this.status === wootConstants.STATUS_TYPE.OPEN;
+    },
   },
   mounted() {
     this.$store.dispatch('inboxAssignableAgents/fetch', [this.inboxId]);
@@ -213,7 +221,8 @@ export default {
     toggleStatus(status, snoozedUntil) {
       this.$emit('update-conversation', status, snoozedUntil);
     },
-    snoozeConversation() {
+    async snoozeConversation() {
+      await this.$store.dispatch('setContextMenuChatId', this.chatId);
       const ninja = document.querySelector('ninja-keys');
       ninja.open({ parent: 'snooze_conversation' });
     },

app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue

@@ -0,0 +1,257 @@
+<template>
+  <div @submit.prevent="onSubmit">
+    <woot-input
+      v-model="formState.title"
+      :class="{ error: v$.title.$error }"
+      class="w-full"
+      :styles="{ ...inputStyles, padding: '6px 12px' }"
+      :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TITLE.LABEL')"
+      :placeholder="
+        $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TITLE.PLACEHOLDER')
+      "
+      :error="nameError"
+      @input="v$.title.$touch"
+    />
+    <label>
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.DESCRIPTION.LABEL') }}
+      <textarea
+        v-model="formState.description"
+        :style="{ ...inputStyles, padding: '8px 12px' }"
+        rows="3"
+        class="text-sm"
+        :placeholder="
+          $t(
+            'INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.DESCRIPTION.PLACEHOLDER'
+          )
+        "
+      />
+    </label>
+    <label :class="{ error: v$.teamId.$error }">
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TEAM.LABEL') }}
+      <select
+        v-model="formState.teamId"
+        :style="inputStyles"
+        @change="onChangeTeam"
+      >
+        <option v-for="item in teams" :key="item.name" :value="item.id">
+          {{ item.name }}
+        </option>
+      </select>
+      <span v-if="v$.teamId.$error" class="message">
+        {{ teamError }}
+      </span>
+    </label>
+    <label>
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.ASSIGNEE.LABEL') }}
+      <select v-model="formState.assigneeId" :style="inputStyles">
+        <option v-for="item in assignees" :key="item.name" :value="item.id">
+          {{ item.name }}
+        </option>
+      </select>
+    </label>
+    <label>
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.LABEL.LABEL') }}
+      <select v-model="formState.labelId" :style="inputStyles">
+        <option v-for="item in labels" :key="item.name" :value="item.id">
+          {{ item.name }}
+        </option>
+      </select>
+    </label>
+    <label>
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PRIORITY.LABEL') }}
+      <select v-model="formState.priority" :style="inputStyles">
+        <option v-for="item in priorities" :key="item.name" :value="item.id">
+          {{ item.name }}
+        </option>
+      </select>
+    </label>
+    <label>
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.PROJECT.LABEL') }}
+      <select v-model="formState.projectId" :style="inputStyles">
+        <option v-for="item in projects" :key="item.name" :value="item.id">
+          {{ item.name }}
+        </option>
+      </select>
+    </label>
+    <label>
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.STATUS.LABEL') }}
+      <select v-model="formState.stateId" :style="inputStyles">
+        <option v-for="item in statuses" :key="item.name" :value="item.id">
+          {{ item.name }}
+        </option>
+      </select>
+    </label>
+    <div class="flex items-center justify-end w-full gap-2 mt-8">
+      <woot-button
+        class="px-4 rounded-xl button clear outline-woot-200/50 outline"
+        @click.prevent="onClose"
+      >
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CANCEL') }}
+      </woot-button>
+      <woot-button
+        :is-disabled="isSubmitDisabled"
+        class="px-4 rounded-xl"
+        :is-loading="isCreating"
+        @click.prevent="createIssue"
+      >
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE') }}
+      </woot-button>
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { reactive, computed, onMounted, ref } from 'vue';
+import { useVuelidate } from '@vuelidate/core';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useAlert } from 'dashboard/composables';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import validations from './validations';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+const props = defineProps({
+  accountId: {
+    type: [Number, String],
+    required: true,
+  },
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+  title: {
+    type: String,
+    default: null,
+  },
+});
+
+const emit = defineEmits(['close']);
+const { t } = useI18n();
+
+const teams = ref([]);
+const assignees = ref([]);
+const projects = ref([]);
+const labels = ref([]);
+const statuses = ref([]);
+
+const priorities = [
+  { id: 0, name: 'No priority' },
+  { id: 1, name: 'Urgent' },
+  { id: 2, name: 'High' },
+  { id: 3, name: 'Normal' },
+  { id: 4, name: 'Low' },
+];
+
+const statusDesiredOrder = [
+  'Backlog',
+  'Todo',
+  'In Progress',
+  'Done',
+  'Canceled',
+];
+
+const isCreating = ref(false);
+const inputStyles = { borderRadius: '12px', fontSize: '14px' };
+
+const formState = reactive({
+  title: '',
+  description: '',
+  teamId: '',
+  assigneeId: '',
+  labelId: '',
+  stateId: '',
+  priority: '',
+  projectId: '',
+});
+
+const v$ = useVuelidate(validations, formState);
+
+const isSubmitDisabled = computed(
+  () => v$.value.title.$invalid || isCreating.value
+);
+const nameError = computed(() =>
+  v$.value.title.$error
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TITLE.REQUIRED_ERROR')
+    : ''
+);
+const teamError = computed(() =>
+  v$.value.teamId.$error
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.FORM.TEAM.REQUIRED_ERROR')
+    : ''
+);
+
+const onClose = () => emit('close');
+
+const getTeams = async () => {
+  try {
+    const response = await LinearAPI.getTeams();
+    teams.value = response.data;
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.LOADING_TEAM_ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const getTeamEntities = async () => {
+  try {
+    const response = await LinearAPI.getTeamEntities(formState.teamId);
+    assignees.value = response.data.users;
+    labels.value = response.data.labels;
+    projects.value = response.data.projects;
+    statuses.value = statusDesiredOrder
+      .map(name => response.data.states.find(status => status.name === name))
+      .filter(Boolean);
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.LOADING_TEAM_ENTITIES_ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const onChangeTeam = event => {
+  formState.teamId = event.target.value;
+  formState.assigneeId = '';
+  formState.stateId = '';
+  formState.labelId = '';
+  getTeamEntities();
+};
+
+const createIssue = async () => {
+  v$.value.$touch();
+  if (v$.value.$invalid) return;
+
+  const payload = {
+    team_id: formState.teamId,
+    title: formState.title,
+    description: formState.description || undefined,
+    assignee_id: formState.assigneeId || undefined,
+    project_id: formState.projectId || undefined,
+    state_id: formState.stateId || undefined,
+    priority: formState.priority || undefined,
+    label_ids: formState.labelId ? [formState.labelId] : undefined,
+  };
+
+  try {
+    isCreating.value = true;
+    const response = await LinearAPI.createIssue(payload);
+    const { id: issueId } = response.data;
+    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_SUCCESS'));
+    onClose();
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isCreating.value = false;
+  }
+};
+
+onMounted(getTeams);
+</script>

app/javascript/dashboard/components/widgets/conversation/linear/CreateOrLinkIssue.vue

@@ -0,0 +1,92 @@
+<template>
+  <div class="flex flex-col h-auto overflow-auto">
+    <woot-modal-header
+      :header-title="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.TITLE')"
+      :header-content="
+        $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.DESCRIPTION')
+      "
+    />
+
+    <div class="flex flex-col h-auto overflow-auto">
+      <div class="flex flex-col px-8 pb-4">
+        <woot-tabs
+          class="ltr:[&>ul]:pl-0 rtl:[&>ul]:pr-0"
+          :index="selectedTabIndex"
+          @change="onClickTabChange"
+        >
+          <woot-tabs-item
+            v-for="tab in tabs"
+            :key="tab.key"
+            :name="tab.name"
+            :show-badge="false"
+          />
+        </woot-tabs>
+      </div>
+      <div v-if="selectedTabIndex === 0" class="flex flex-col px-8 pb-4">
+        <create-issue
+          :account-id="accountId"
+          :conversation-id="conversation.id"
+          :title="title"
+          @close="onClose"
+        />
+      </div>
+
+      <div v-else class="flex flex-col px-8 pb-4">
+        <link-issue
+          :conversation-id="conversation.id"
+          :title="title"
+          @close="onClose"
+        />
+      </div>
+    </div>
+  </div>
+</template>
+<script setup>
+import { useI18n } from 'dashboard/composables/useI18n';
+import { computed, ref } from 'vue';
+import LinkIssue from './LinkIssue.vue';
+import CreateIssue from './CreateIssue.vue';
+
+const props = defineProps({
+  accountId: {
+    type: [Number, String],
+    required: true,
+  },
+  conversation: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const selectedTabIndex = ref(0);
+
+const title = computed(() => {
+  const { meta: { sender: { name = null } = {} } = {} } = props.conversation;
+  return t('INTEGRATION_SETTINGS.LINEAR.LINK.LINK_TITLE', {
+    conversationId: props.conversation.id,
+    name,
+  });
+});
+
+const emits = defineEmits(['close']);
+
+const tabs = ref([
+  {
+    key: 0,
+    name: t('INTEGRATION_SETTINGS.LINEAR.CREATE'),
+  },
+  {
+    key: 1,
+    name: t('INTEGRATION_SETTINGS.LINEAR.LINK.TITLE'),
+  },
+]);
+const onClose = () => {
+  emits('close');
+};
+
+const onClickTabChange = index => {
+  selectedTabIndex.value = index;
+};
+</script>

app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue

@@ -0,0 +1,123 @@
+<script setup>
+import { format } from 'date-fns';
+import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
+import IssueHeader from './IssueHeader.vue';
+import { computed } from 'vue';
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const props = defineProps({
+  issue: {
+    type: Object,
+    required: true,
+  },
+  linkId: {
+    type: String,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlink-issue']);
+
+const formattedDate = computed(() => {
+  const { createdAt } = props.issue;
+  return format(new Date(createdAt), 'hh:mm a, MMM dd');
+});
+
+const assignee = computed(() => {
+  const assigneeDetails = props.issue.assignee;
+
+  if (!assigneeDetails) return null;
+  const { name, avatarUrl } = assigneeDetails;
+
+  return {
+    name,
+    thumbnail: avatarUrl,
+  };
+});
+
+const labels = computed(() => {
+  return props.issue.labels?.nodes || [];
+});
+
+const priorityLabel = computed(() => {
+  return priorityMap[props.issue.priority];
+});
+
+const unlinkIssue = () => {
+  emit('unlink-issue', props.linkId);
+};
+</script>
+
+<template>
+  <div
+    class="absolute flex flex-col items-start bg-white dark:bg-slate-800 z-50 px-4 py-3 border border-solid border-ash-200 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+  >
+    <div class="flex flex-col w-full">
+      <issue-header
+        :identifier="issue.identifier"
+        :link-id="linkId"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <span class="mt-2 text-sm font-medium text-ash-900">
+        {{ issue.title }}
+      </span>
+      <span
+        v-if="issue.description"
+        class="mt-1 text-sm text-ash-800 line-clamp-3"
+      >
+        {{ issue.description }}
+      </span>
+    </div>
+    <div class="flex flex-row items-center h-6 gap-2">
+      <user-avatar-with-name v-if="assignee" :user="assignee" class="py-1" />
+      <div v-if="assignee" class="w-px h-3 bg-ash-200" />
+      <div class="flex items-center gap-1 py-1">
+        <fluent-icon
+          icon="status"
+          size="14"
+          :style="{ color: issue.state.color }"
+        />
+        <h6 class="text-xs text-ash-900">
+          {{ issue.state.name }}
+        </h6>
+      </div>
+      <div v-if="priorityLabel" class="w-px h-3 bg-ash-200" />
+      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
+        <fluent-icon
+          :icon="`priority-${priorityLabel.toLowerCase()}`"
+          size="14"
+          view-box="0 0 12 12"
+        />
+        <h6 class="text-xs text-ash-900">{{ priorityLabel }}</h6>
+      </div>
+    </div>
+    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
+      <woot-label
+        v-for="label in labels"
+        :key="label.id"
+        :title="label.name"
+        :description="label.description"
+        :color="label.color"
+        variant="smooth"
+        small
+      />
+    </div>
+    <div class="flex items-center">
+      <span class="text-xs text-ash-800">
+        {{
+          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
+            createdAt: formattedDate,
+          })
+        }}
+      </span>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue

@@ -0,0 +1,66 @@
+<template>
+  <div class="flex flex-row justify-between">
+    <div
+      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
+    >
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2]"
+        view-box="0 0 19 19"
+      />
+      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
+    </div>
+    <div class="flex items-center gap-0.5">
+      <woot-button
+        variant="clear"
+        color-scheme="secondary"
+        class="h-[24px]"
+        :is-loading="isUnlinking"
+        @click="unlinkIssue"
+      >
+        <fluent-icon
+          v-if="!isUnlinking"
+          icon="unlink"
+          size="12"
+          type="outline"
+          icon-lib="lucide"
+        />
+      </woot-button>
+      <woot-button
+        variant="clear"
+        class="h-[24px]"
+        color-scheme="secondary"
+        @click="openIssue"
+      >
+        <fluent-icon icon="arrow-up-right" size="14" />
+      </woot-button>
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { inject } from 'vue';
+const props = defineProps({
+  identifier: {
+    type: String,
+    required: true,
+  },
+  issueUrl: {
+    type: String,
+    required: true,
+  },
+});
+
+const isUnlinking = inject('isUnlinking');
+
+const emit = defineEmits(['unlink-issue']);
+
+const unlinkIssue = () => {
+  emit('unlink-issue');
+};
+
+const openIssue = () => {
+  window.open(props.issueUrl, '_blank');
+};
+</script>

app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue

@@ -0,0 +1,145 @@
+<template>
+  <div
+    class="flex flex-col justify-between"
+    :class="shouldShowDropdown ? 'h-[256px]' : 'gap-2'"
+  >
+    <filter-button
+      right-icon="chevron-down"
+      :button-text="linkIssueTitle"
+      class="justify-between w-full bg-slate-50 dark:bg-slate-800 hover:bg-slate-75 dark:hover:bg-slate-800"
+      @click="toggleDropdown"
+    >
+      <template v-if="shouldShowDropdown" #dropdown>
+        <filter-list-dropdown
+          v-if="issues"
+          v-on-clickaway="toggleDropdown"
+          :show-clear-filter="false"
+          :list-items="issues"
+          :active-filter-id="selectedOption.id"
+          :is-loading="isFetching"
+          :input-placeholder="$t('INTEGRATION_SETTINGS.LINEAR.LINK.SEARCH')"
+          :loading-placeholder="$t('INTEGRATION_SETTINGS.LINEAR.LINK.LOADING')"
+          enable-search
+          class="left-0 flex flex-col w-full overflow-y-auto h-fit !max-h-[160px] md:left-auto md:right-0 top-10"
+          @on-search="onSearch"
+          @click="onSelectIssue"
+        />
+      </template>
+    </filter-button>
+    <div class="flex items-center justify-end w-full gap-2">
+      <woot-button
+        class="px-4 rounded-xl button clear outline-woot-200/50 outline"
+        @click.prevent="onClose"
+      >
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CANCEL') }}
+      </woot-button>
+      <woot-button
+        :is-disabled="isSubmitDisabled"
+        class="px-4 rounded-xl"
+        :is-loading="isLinking"
+        @click.prevent="linkIssue"
+      >
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.LINK.TITLE') }}
+      </woot-button>
+    </div>
+  </div>
+</template>
+
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useAlert } from 'dashboard/composables';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import FilterButton from 'dashboard/components/ui/Dropdown/DropdownButton.vue';
+import FilterListDropdown from 'dashboard/components/ui/Dropdown/DropdownList.vue';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+  title: {
+    type: String,
+    default: null,
+  },
+});
+
+const emits = defineEmits(['close']);
+
+const { t } = useI18n();
+const issues = ref([]);
+const shouldShowDropdown = ref(false);
+const selectedOption = ref({ id: null, name: '' });
+const isFetching = ref(false);
+const isLinking = ref(false);
+const searchQuery = ref('');
+
+const toggleDropdown = () => {
+  issues.value = [];
+  shouldShowDropdown.value = !shouldShowDropdown.value;
+};
+
+const linkIssueTitle = computed(() => {
+  return selectedOption.value.id
+    ? selectedOption.value.name
+    : t('INTEGRATION_SETTINGS.LINEAR.LINK.SELECT');
+});
+
+const isSubmitDisabled = computed(() => {
+  return !selectedOption.value.id || isLinking.value;
+});
+
+const onSelectIssue = item => {
+  selectedOption.value = item;
+  toggleDropdown();
+};
+
+const onClose = () => {
+  emits('close');
+};
+
+const onSearch = async value => {
+  issues.value = [];
+  if (!value) return;
+  searchQuery.value = value;
+  try {
+    isFetching.value = true;
+    const response = await LinearAPI.searchIssues(value);
+    issues.value = response.data.map(issue => ({
+      id: issue.id,
+      name: `${issue.identifier} ${issue.title}`,
+      leftIcon: 'status',
+      leftIconColor: issue.state.color,
+    }));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.LINK.ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isFetching.value = false;
+  }
+};
+
+const linkIssue = async () => {
+  const { id: issueId } = selectedOption.value;
+  try {
+    isLinking.value = true;
+    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.LINK.LINK_SUCCESS'));
+    searchQuery.value = '';
+    issues.value = [];
+    onClose();
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.LINK.LINK_ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isLinking.value = false;
+  }
+};
+</script>

app/javascript/dashboard/components/widgets/conversation/linear/index.vue

@@ -0,0 +1,141 @@
+<template>
+  <div class="relative" :class="{ group: linkedIssue }">
+    <woot-button
+      v-on-clickaway="closeIssue"
+      v-tooltip="tooltipText"
+      variant="clear"
+      color-scheme="secondary"
+      @click="openIssue"
+    >
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2]"
+        view-box="0 0 19 19"
+      />
+      <span v-if="linkedIssue" class="text-xs font-medium text-ash-800">
+        {{ linkedIssue.issue.identifier }}
+      </span>
+    </woot-button>
+    <issue
+      v-if="linkedIssue"
+      :issue="linkedIssue.issue"
+      :link-id="linkedIssue.id"
+      class="absolute right-0 top-[40px] invisible group-hover:visible"
+      @unlink-issue="unlinkIssue"
+    />
+    <woot-modal
+      :show.sync="shouldShowPopup"
+      :on-close="closePopup"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <create-or-link-issue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closePopup"
+      />
+    </woot-modal>
+  </div>
+</template>
+
+<script setup>
+import { computed, ref, onMounted, watch, defineComponent, provide } from 'vue';
+import { useAlert } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'dashboard/composables/useI18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import Issue from './Issue.vue';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+defineComponent({
+  name: 'Linear',
+});
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+});
+
+const getters = useStoreGetters();
+const { t } = useI18n();
+
+const linkedIssue = ref(null);
+const shouldShow = ref(false);
+const shouldShowPopup = ref(false);
+const isUnlinking = ref(false);
+
+provide('isUnlinking', isUnlinking);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(() =>
+  getters.getConversationById.value(props.conversationId)
+);
+
+const tooltipText = computed(() => {
+  return linkedIssue.value === null
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
+    : null;
+});
+
+const loadLinkedIssue = async () => {
+  linkedIssue.value = null;
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    const issues = response.data;
+    linkedIssue.value = issues && issues.length ? issues[0] : null;
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.LOADING_ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const unlinkIssue = async linkId => {
+  try {
+    isUnlinking.value = true;
+    await LinearAPI.unlinkIssue(linkId);
+    linkedIssue.value = null;
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isUnlinking.value = false;
+  }
+};
+
+const openIssue = () => {
+  if (!linkedIssue.value) shouldShowPopup.value = true;
+  shouldShow.value = true;
+};
+
+const closePopup = () => {
+  shouldShowPopup.value = false;
+  loadLinkedIssue();
+};
+
+const closeIssue = () => {
+  shouldShow.value = false;
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssue();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssue();
+});
+</script>

app/javascript/dashboard/components/widgets/conversation/linear/validations.js

@@ -0,0 +1,10 @@
+import { required } from '@vuelidate/validators';
+
+export default {
+  title: {
+    required,
+  },
+  teamId: {
+    required,
+  },
+};

app/javascript/dashboard/featureFlags.js

@@ -30,4 +30,5 @@ export const FEATURE_FLAGS = {
   EMAIL_CONTINUITY_ON_API_CHANNEL: 'email_continuity_on_api_channel',
   INBOUND_EMAILS: 'inbound_emails',
   IP_LOOKUP: 'ip_lookup',
+  LINEAR: 'linear_integration',
 };

app/javascript/dashboard/helper/inbox.js

@@ -87,7 +87,8 @@ export const getInboxClassByType = (type, phoneNumber) => {
 };
 
 export const getInboxWarningIconClass = (type, reauthorizationRequired) => {
-  if (type === INBOX_TYPES.FB && reauthorizationRequired) {
+  const allowedInboxTypes = [INBOX_TYPES.FB, INBOX_TYPES.EMAIL];
+  if (allowedInboxTypes.includes(type) && reauthorizationRequired) {
     return 'warning';
   }
   return '';

app/javascript/dashboard/helper/routeHelpers.js

@@ -52,8 +52,22 @@ export const validateLoggedInRoutes = (to, user, roleWiseRoutes) => {
   return null;
 };
 
-export const isAConversationRoute = routeName =>
-  [
+export const isAConversationRoute = (
+  routeName,
+  includeBase = false,
+  includeExtended = true
+) => {
+  const baseRoutes = [
+    'home',
+    'conversation_mentions',
+    'conversation_unattended',
+    'inbox_dashboard',
+    'label_conversations',
+    'team_conversations',
+    'folder_conversations',
+    'conversation_participating',
+  ];
+  const extendedRoutes = [
     'inbox_conversation',
     'conversation_through_mentions',
     'conversation_through_unattended',
@@ -62,7 +76,15 @@ export const isAConversationRoute = routeName =>
     'conversations_through_team',
     'conversations_through_folders',
     'conversation_through_participating',
-  ].includes(routeName);
+  ];
+
+  const routes = [
+    ...(includeBase ? baseRoutes : []),
+    ...(includeExtended ? extendedRoutes : []),
+  ];
+
+  return routes.includes(routeName);
+};
 
 export const getConversationDashboardRoute = routeName => {
   switch (routeName) {

app/javascript/dashboard/helper/specs/routeHelpers.spec.js

@@ -106,6 +106,51 @@ describe('isAConversationRoute', () => {
     expect(isAConversationRoute('conversations_through_team')).toBe(true);
     expect(isAConversationRoute('dashboard')).toBe(false);
   });
+
+  it('returns true if base conversation route name is provided and includeBase is true', () => {
+    expect(isAConversationRoute('home', true)).toBe(true);
+    expect(isAConversationRoute('conversation_mentions', true)).toBe(true);
+    expect(isAConversationRoute('conversation_unattended', true)).toBe(true);
+    expect(isAConversationRoute('inbox_dashboard', true)).toBe(true);
+    expect(isAConversationRoute('label_conversations', true)).toBe(true);
+    expect(isAConversationRoute('team_conversations', true)).toBe(true);
+    expect(isAConversationRoute('folder_conversations', true)).toBe(true);
+    expect(isAConversationRoute('conversation_participating', true)).toBe(true);
+  });
+
+  it('returns false if base conversation route name is provided and includeBase is false', () => {
+    expect(isAConversationRoute('home', false)).toBe(false);
+    expect(isAConversationRoute('conversation_mentions', false)).toBe(false);
+    expect(isAConversationRoute('conversation_unattended', false)).toBe(false);
+    expect(isAConversationRoute('inbox_dashboard', false)).toBe(false);
+    expect(isAConversationRoute('label_conversations', false)).toBe(false);
+    expect(isAConversationRoute('team_conversations', false)).toBe(false);
+    expect(isAConversationRoute('folder_conversations', false)).toBe(false);
+    expect(isAConversationRoute('conversation_participating', false)).toBe(
+      false
+    );
+  });
+
+  it('returns true if base conversation route name is provided and includeBase and includeExtended is true', () => {
+    expect(isAConversationRoute('home', true, true)).toBe(true);
+    expect(isAConversationRoute('conversation_mentions', true, true)).toBe(
+      true
+    );
+    expect(isAConversationRoute('conversation_unattended', true, true)).toBe(
+      true
+    );
+    expect(isAConversationRoute('inbox_dashboard', true, true)).toBe(true);
+    expect(isAConversationRoute('label_conversations', true, true)).toBe(true);
+    expect(isAConversationRoute('team_conversations', true, true)).toBe(true);
+    expect(isAConversationRoute('folder_conversations', true, true)).toBe(true);
+    expect(isAConversationRoute('conversation_participating', true, true)).toBe(
+      true
+    );
+  });
+
+  it('returns false if base conversation route name is not provided', () => {
+    expect(isAConversationRoute('')).toBe(false);
+  });
 });
 
 describe('getConversationDashboardRoute', () => {

app/javascript/dashboard/i18n/locale/en/bulkActions.json

@@ -33,7 +33,7 @@
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
       "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
       "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }

app/javascript/dashboard/i18n/locale/en/generalSettings.json

@@ -154,7 +154,7 @@
       "UNTIL_TOMORROW": "Until tomorrow",
       "UNTIL_NEXT_MONTH": "Until next month",
       "AN_HOUR_FROM_NOW": "Until an hour from now",
-      "CUSTOM": "Custom...",
+      "UNTIL_CUSTOM_TIME": "Custom...",
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -2,7 +2,8 @@
   "INBOX_MGMT": {
     "HEADER": "Inboxes",
     "SIDEBAR_TXT": "<p><b>Inbox</b></p> <p> When you connect a website or a facebook Page to Chatwoot, it is called an <b>Inbox</b>. You can have unlimited inboxes in your Chatwoot account. </p><p> Click on <b>Add Inbox</b> to connect a website or a Facebook Page. </p><p> In the Dashboard, you can see all the conversations from all your inboxes in a single place and respond to them under the `Conversations` tab. </p><p> You can also see conversations specific to an inbox by clicking on the inbox name on the left pane of the dashboard. </p>",
-    "RECONNECTION_REQUIRED": "Your inbox is disconnected, you will not receive any new messages. <a class=\"underline\" href=\"%{actionUrl}\">Click here</a> to reconnect.",
+    "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
+    "CLICK_TO_RECONNECT": "Click here to reconnect.",
     "LIST": {
       "404": "There are no inboxes attached to this account."
     },

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -203,6 +203,87 @@
         "API_SUCCESS": "Dashboard app deleted successfully",
         "API_ERROR": "We couldn't delete the app. Please try again later"
       }
+    },
+    "LINEAR": {
+      "ADD_OR_LINK_BUTTON": "Create/Link Linear Issue",
+      "LOADING": "Fetching linear issues...",
+      "LOADING_ERROR": "There was an error fetching the linear issues, please try again",
+      "CREATE": "Create",
+      "LINK": {
+        "SEARCH": "Search issues",
+        "SELECT": "Select issue",
+        "TITLE": "Link",
+        "EMPTY_LIST": "No linear issues found",
+        "LOADING": "Loading",
+        "ERROR": "There was an error fetching the linear issues, please try again",
+        "LINK_SUCCESS": "Issue linked successfully",
+        "LINK_ERROR": "There was an error linking the issue, please try again",
+        "LINK_TITLE": "Conversation (#%{conversationId}) with %{name}"
+      },
+      "ADD_OR_LINK": {
+        "TITLE": "Create/link linear issue",
+        "DESCRIPTION": "Create Linear issues from conversations, or link existing ones for seamless tracking.",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Enter title",
+            "REQUIRED_ERROR": "Title is required"
+          },
+          "DESCRIPTION": {
+            "LABEL": "Description",
+            "PLACEHOLDER": "Enter description"
+          },
+          "TEAM": {
+            "LABEL": "Team",
+            "PLACEHOLDER": "Select team",
+            "SEARCH": "Search team",
+            "REQUIRED_ERROR": "Team is required"
+          },
+          "ASSIGNEE": {
+            "LABEL": "Assignee",
+            "PLACEHOLDER": "Select assignee",
+            "SEARCH": "Search assignee"
+          },
+          "PRIORITY": {
+            "LABEL": "Priority",
+            "PLACEHOLDER": "Select priority",
+            "SEARCH": "Search priority"
+          },
+          "LABEL": {
+            "LABEL": "Label",
+            "PLACEHOLDER": "Select label",
+            "SEARCH": "Search label"
+          },
+          "STATUS": {
+            "LABEL": "Status",
+            "PLACEHOLDER": "Select status",
+            "SEARCH": "Search status"
+          },
+          "PROJECT": {
+            "LABEL": "Project",
+            "PLACEHOLDER": "Select project",
+            "SEARCH": "Search project"
+          }
+        },
+        "CREATE": "Create",
+        "CANCEL": "Cancel",
+        "CREATE_SUCCESS": "Issue created successfully",
+        "CREATE_ERROR": "There was an error creating the issue, please try again",
+        "LOADING_TEAM_ERROR": "There was an error fetching the teams, please try again",
+        "LOADING_TEAM_ENTITIES_ERROR": "There was an error fetching the team entities, please try again"
+      },
+      "ISSUE": {
+        "STATUS": "Status",
+        "PRIORITY": "Priority",
+        "ASSIGNEE": "Assignee",
+        "LABELS": "Labels",
+        "CREATED_AT": "Created at %{createdAt}"
+      },
+      "UNLINK": {
+        "TITLE": "Unlink",
+        "SUCCESS": "Issue unlinked successfully",
+        "ERROR": "There was an error unlinking the issue, please try again"
+      }
     }
   }
 }

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -274,7 +274,7 @@
     "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
-    "FACEBOOK_REAUTHORIZE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",
+    "REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",
     "HELP_CENTER": {
       "TITLE": "Help Center",
       "ALL_ARTICLES": "All Articles",

app/javascript/dashboard/mixins/uiSettings.js

@@ -15,7 +15,7 @@ export const DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER = [
 ];
 
 const slugifyChannel = name =>
-  name.toLowerCase().replace(' ', '_').replace('-', '_').replace('::', '_');
+  name?.toLowerCase().replace(' ', '_').replace('-', '_').replace('::', '_');
 
 export const isEditorHotKeyEnabled = (uiSettings, key) => {
   const {
@@ -70,6 +70,8 @@ export default {
       this.updateUISettings({ [key]: !this.isContactSidebarItemOpen(key) });
     },
     setSignatureFlagForInbox(channelType, value) {
+      if (!channelType) return;
+
       channelType = slugifyChannel(channelType);
       this.updateUISettings({
         [`${channelType}_signature_enabled`]: value,

app/javascript/dashboard/routes/dashboard/commands/bulkActionsHotKeys.js

@@ -12,6 +12,8 @@ import {
   ICON_RESOLVE_CONVERSATION,
 } from './CommandBarIcons';
 
+import { createSnoozeHandlers } from './commandBarActions';
+
 const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
 
 export const SNOOZE_CONVERSATION_BULK_ACTIONS = [
@@ -22,79 +24,11 @@ export const SNOOZE_CONVERSATION_BULK_ACTIONS = [
     icon: ICON_SNOOZE_CONVERSATION,
     children: Object.values(SNOOZE_OPTIONS),
   },
-
-  {
-    id: SNOOZE_OPTIONS.UNTIL_NEXT_REPLY,
-    title: 'COMMAND_BAR.COMMANDS.UNTIL_NEXT_REPLY',
-    parent: 'bulk_action_snooze_conversation',
-    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(
-        CMD_BULK_ACTION_SNOOZE_CONVERSATION,
-        SNOOZE_OPTIONS.UNTIL_NEXT_REPLY
-      ),
-  },
-  {
-    id: SNOOZE_OPTIONS.AN_HOUR_FROM_NOW,
-    title: 'COMMAND_BAR.COMMANDS.AN_HOUR_FROM_NOW',
-    parent: 'bulk_action_snooze_conversation',
-    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(
-        CMD_BULK_ACTION_SNOOZE_CONVERSATION,
-        SNOOZE_OPTIONS.AN_HOUR_FROM_NOW
-      ),
-  },
-  {
-    id: SNOOZE_OPTIONS.UNTIL_TOMORROW,
-    title: 'COMMAND_BAR.COMMANDS.UNTIL_TOMORROW',
-    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
-    parent: 'bulk_action_snooze_conversation',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(
-        CMD_BULK_ACTION_SNOOZE_CONVERSATION,
-        SNOOZE_OPTIONS.UNTIL_TOMORROW
-      ),
-  },
-  {
-    id: SNOOZE_OPTIONS.UNTIL_NEXT_WEEK,
-    title: 'COMMAND_BAR.COMMANDS.UNTIL_NEXT_WEEK',
-    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
-    parent: 'bulk_action_snooze_conversation',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(
-        CMD_BULK_ACTION_SNOOZE_CONVERSATION,
-        SNOOZE_OPTIONS.UNTIL_NEXT_WEEK
-      ),
-  },
-  {
-    id: SNOOZE_OPTIONS.UNTIL_NEXT_MONTH,
-    title: 'COMMAND_BAR.COMMANDS.UNTIL_NEXT_MONTH',
-    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
-    parent: 'bulk_action_snooze_conversation',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(
-        CMD_BULK_ACTION_SNOOZE_CONVERSATION,
-        SNOOZE_OPTIONS.UNTIL_NEXT_MONTH
-      ),
-  },
-  {
-    id: SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME,
-    title: 'COMMAND_BAR.COMMANDS.CUSTOM',
-    section: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
-    parent: 'bulk_action_snooze_conversation',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(
-        CMD_BULK_ACTION_SNOOZE_CONVERSATION,
-        SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME
-      ),
-  },
+  ...createSnoozeHandlers(
+    CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+    'bulk_action_snooze_conversation',
+    'COMMAND_BAR.SECTIONS.BULK_ACTIONS'
+  ),
 ];
 
 export const RESOLVED_CONVERSATION_BULK_ACTIONS = [

app/javascript/dashboard/routes/dashboard/commands/commandBarActions.js

@@ -30,6 +30,17 @@ export const OPEN_CONVERSATION_ACTIONS = [
   },
 ];
 
+export const createSnoozeHandlers = (busEventName, parentId, section) => {
+  return Object.values(SNOOZE_OPTIONS).map(option => ({
+    id: option,
+    title: `COMMAND_BAR.COMMANDS.${option.toUpperCase()}`,
+    parent: parentId,
+    section: section,
+    icon: ICON_SNOOZE_CONVERSATION,
+    handler: () => bus.$emit(busEventName, option),
+  }));
+};
+
 export const SNOOZE_CONVERSATION_ACTIONS = [
   {
     id: 'snooze_conversation',
@@ -37,61 +48,11 @@ export const SNOOZE_CONVERSATION_ACTIONS = [
     icon: ICON_SNOOZE_CONVERSATION,
     children: Object.values(SNOOZE_OPTIONS),
   },
-
-  {
-    id: SNOOZE_OPTIONS.UNTIL_NEXT_REPLY,
-    title: 'COMMAND_BAR.COMMANDS.UNTIL_NEXT_REPLY',
-    parent: 'snooze_conversation',
-    section: 'COMMAND_BAR.SECTIONS.SNOOZE_CONVERSATION',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(CMD_SNOOZE_CONVERSATION, SNOOZE_OPTIONS.UNTIL_NEXT_REPLY),
-  },
-  {
-    id: SNOOZE_OPTIONS.AN_HOUR_FROM_NOW,
-    title: 'COMMAND_BAR.COMMANDS.AN_HOUR_FROM_NOW',
-    parent: 'snooze_conversation',
-    section: 'COMMAND_BAR.SECTIONS.SNOOZE_CONVERSATION',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(CMD_SNOOZE_CONVERSATION, SNOOZE_OPTIONS.AN_HOUR_FROM_NOW),
-  },
-  {
-    id: SNOOZE_OPTIONS.UNTIL_TOMORROW,
-    title: 'COMMAND_BAR.COMMANDS.UNTIL_TOMORROW',
-    section: 'COMMAND_BAR.SECTIONS.SNOOZE_CONVERSATION',
-    parent: 'snooze_conversation',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(CMD_SNOOZE_CONVERSATION, SNOOZE_OPTIONS.UNTIL_TOMORROW),
-  },
-  {
-    id: SNOOZE_OPTIONS.UNTIL_NEXT_WEEK,
-    title: 'COMMAND_BAR.COMMANDS.UNTIL_NEXT_WEEK',
-    section: 'COMMAND_BAR.SECTIONS.SNOOZE_CONVERSATION',
-    parent: 'snooze_conversation',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(CMD_SNOOZE_CONVERSATION, SNOOZE_OPTIONS.UNTIL_NEXT_WEEK),
-  },
-  {
-    id: SNOOZE_OPTIONS.UNTIL_NEXT_MONTH,
-    title: 'COMMAND_BAR.COMMANDS.UNTIL_NEXT_MONTH',
-    section: 'COMMAND_BAR.SECTIONS.SNOOZE_CONVERSATION',
-    parent: 'snooze_conversation',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(CMD_SNOOZE_CONVERSATION, SNOOZE_OPTIONS.UNTIL_NEXT_MONTH),
-  },
-  {
-    id: SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME,
-    title: 'COMMAND_BAR.COMMANDS.CUSTOM',
-    section: 'COMMAND_BAR.SECTIONS.SNOOZE_CONVERSATION',
-    parent: 'snooze_conversation',
-    icon: ICON_SNOOZE_CONVERSATION,
-    handler: () =>
-      bus.$emit(CMD_SNOOZE_CONVERSATION, SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME),
-  },
+  ...createSnoozeHandlers(
+    CMD_SNOOZE_CONVERSATION,
+    'snooze_conversation',
+    'COMMAND_BAR.SECTIONS.SNOOZE_CONVERSATION'
+  ),
 ];
 
 export const RESOLVED_CONVERSATION_ACTIONS = [

app/javascript/dashboard/routes/dashboard/commands/commandbar.vue

@@ -6,11 +6,13 @@
     hideBreadcrumbs
     :placeholder="placeholder"
     @selected="onSelected"
+    @closed="onClosed"
   />
 </template>
 
 <script>
-import 'ninja-keys';
+import '@chatwoot/ninja-keys';
+import wootConstants from 'dashboard/constants/globals';
 import conversationHotKeysMixin from './conversationHotKeys';
 import bulkActionsHotKeysMixin from './bulkActionsHotKeys';
 import inboxHotKeysMixin from './inboxHotKeys';
@@ -34,6 +36,14 @@ export default {
     appearanceHotKeys,
     goToCommandHotKeys,
   ],
+  data() {
+    return {
+      // Added selectedSnoozeType to track the selected snooze type
+      // So if the selected snooze type is "custom snooze" then we set selectedSnoozeType with the CMD action id
+      // So that we can track the selected snooze type and when we close the command bar
+      selectedSnoozeType: null,
+    };
+  },
   computed: {
     placeholder() {
       return this.$t('COMMAND_BAR.SEARCH_PLACEHOLDER');
@@ -67,14 +77,35 @@ export default {
       this.$refs.ninjakeys.data = this.hotKeys;
     },
     onSelected(item) {
-      const { detail: { action: { title = null, section = null } = {} } = {} } =
-        item;
+      const {
+        detail: {
+          action: { title = null, section = null, id = null } = {},
+        } = {},
+      } = item;
+      // Added this condition to prevent setting the selectedSnoozeType to null
+      // When we select the "custom snooze" (CMD bar will close and the custom snooze modal will open)
+      if (id === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
+        this.selectedSnoozeType =
+          wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME;
+      } else {
+        this.selectedSnoozeType = null;
+      }
       this.$track(GENERAL_EVENTS.COMMAND_BAR, {
         section,
         action: title,
       });
       this.setCommandbarData();
     },
+    onClosed() {
+      // If the selectedSnoozeType is not "SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME (custom snooze)" then we set the context menu chat id to null
+      // Else we do nothing and its handled in the ChatList.vue hideCustomSnoozeModal() method
+      if (
+        this.selectedSnoozeType !==
+        wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME
+      ) {
+        this.$store.dispatch('setContextMenuChatId', null);
+      }
+    },
   },
 };
 </script>

app/javascript/dashboard/routes/dashboard/commands/conversationHotKeys.js

@@ -55,11 +55,15 @@ export default {
     replyMode() {
       this.setCommandbarData();
     },
+    contextMenuChatId() {
+      this.setCommandbarData();
+    },
   },
   computed: {
     ...mapGetters({
       currentChat: 'getSelectedChat',
       replyMode: 'draftMessages/getReplyEditorMode',
+      contextMenuChatId: 'getContextMenuChatId',
     }),
     draftMessage() {
       return this.$store.getters['draftMessages/get'](this.draftKey);
@@ -93,6 +97,7 @@ export default {
       }
       return this.prepareActions(actions);
     },
+
     priorityOptions() {
       return [
         {
@@ -327,25 +332,42 @@ export default {
       ];
     },
 
-    conversationHotKeys() {
-      if (
+    isConversationOrInboxRoute() {
+      return (
         isAConversationRoute(this.$route.name) ||
         isAInboxViewRoute(this.$route.name)
-      ) {
-        const defaultConversationHotKeys = [
-          ...this.statusActions,
-          ...this.conversationAdditionalActions,
-          ...this.assignAgentActions,
-          ...this.assignTeamActions,
-          ...this.labelActions,
-          ...this.assignPriorityActions,
-        ];
-        if (this.isAIIntegrationEnabled) {
-          return [...defaultConversationHotKeys, ...this.AIAssistActions];
-        }
-        return defaultConversationHotKeys;
-      }
+      );
+    },
 
+    shouldShowSnoozeOption() {
+      return (
+        isAConversationRoute(this.$route.name, true, false) &&
+        this.contextMenuChatId
+      );
+    },
+
+    getDefaultConversationHotKeys() {
+      const defaultConversationHotKeys = [
+        ...this.statusActions,
+        ...this.conversationAdditionalActions,
+        ...this.assignAgentActions,
+        ...this.assignTeamActions,
+        ...this.labelActions,
+        ...this.assignPriorityActions,
+      ];
+      if (this.isAIIntegrationEnabled) {
+        return [...defaultConversationHotKeys, ...this.AIAssistActions];
+      }
+      return defaultConversationHotKeys;
+    },
+
+    conversationHotKeys() {
+      if (this.shouldShowSnoozeOption) {
+        return this.prepareActions(SNOOZE_CONVERSATION_ACTIONS);
+      }
+      if (this.isConversationOrInboxRoute) {
+        return this.getDefaultConversationHotKeys;
+      }
       return [];
     },
   },

app/javascript/dashboard/routes/dashboard/conversation/ContactPanel.vue

@@ -145,7 +145,6 @@ import CustomAttributes from './customAttributes/CustomAttributes.vue';
 import draggable from 'vuedraggable';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import MacrosList from './Macros/List.vue';
-
 export default {
   components: {
     AccordionItem,

app/javascript/dashboard/routes/dashboard/inbox/InboxList.vue

@@ -47,6 +47,7 @@
 <script>
 import { mapGetters } from 'vuex';
 import wootConstants from 'dashboard/constants/globals';
+
 import InboxCard from './components/InboxCard.vue';
 import InboxListHeader from './components/InboxListHeader.vue';
 import { INBOX_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
@@ -103,6 +104,13 @@ export default {
       return !this.uiFlags.isFetching && !this.notifications.length;
     },
   },
+  watch: {
+    inboxFilters(newVal, oldVal) {
+      if (newVal !== oldVal) {
+        this.$store.dispatch('notifications/updateNotificationFilters', newVal);
+      }
+    },
+  },
   mounted() {
     this.setSavedFilter();
     this.fetchNotifications();
@@ -190,6 +198,10 @@ export default {
       this.status = status;
       this.type = type;
       this.sortOrder = sortBy || wootConstants.INBOX_SORT_BY.NEWEST;
+      this.$store.dispatch(
+        'notifications/setNotificationFilters',
+        this.inboxFilters
+      );
     },
   },
 };

app/javascript/dashboard/routes/dashboard/settings/account/Index.vue

@@ -200,7 +200,7 @@ export default {
     },
 
     featureInboundEmailEnabled() {
-      return !!this.features.inbound_emails;
+      return !!this.features?.inbound_emails;
     },
 
     featureCustomReplyDomainEnabled() {

app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue

@@ -21,10 +21,8 @@
       </woot-tabs>
     </setting-intro-banner>
 
-    <inbox-reconnection-required
-      v-if="isReconnectionRequired"
-      class="mx-8 mt-5"
-    />
+    <microsoft-reauthorize v-if="microsoftUnauthorized" :inbox="inbox" />
+    <facebook-reauthorize v-if="facebookUnauthorized" :inbox="inbox" />
 
     <div v-if="selectedTabKey === 'inbox_settings'" class="mx-8">
       <settings-section
@@ -402,7 +400,6 @@
           @click="updateInbox"
         />
       </settings-section>
-      <facebook-reauthorize v-if="isAFacebookInbox" :inbox-id="inbox.id" />
     </div>
 
     <div v-if="selectedTabKey === 'collaborators'" class="mx-8">
@@ -440,7 +437,7 @@ import WeeklyAvailability from './components/WeeklyAvailability.vue';
 import GreetingsEditor from 'shared/components/GreetingsEditor.vue';
 import ConfigurationPage from './settingsPage/ConfigurationPage.vue';
 import CollaboratorsPage from './settingsPage/CollaboratorsPage.vue';
-import InboxReconnectionRequired from './components/InboxReconnectionRequired';
+import MicrosoftReauthorize from './channels/microsoft/Reauthorize.vue';
 import WidgetBuilder from './WidgetBuilder.vue';
 import BotConfiguration from './components/BotConfiguration.vue';
 import { FEATURE_FLAGS } from '../../../../featureFlags';
@@ -459,7 +456,7 @@ export default {
     WeeklyAvailability,
     WidgetBuilder,
     SenderNameExamplePreview,
-    InboxReconnectionRequired,
+    MicrosoftReauthorize,
   },
   mixins: [alertMixin, configMixin, inboxMixin],
   data() {
@@ -621,8 +618,11 @@ export default {
         return true;
       return false;
     },
-    isReconnectionRequired() {
-      return false;
+    microsoftUnauthorized() {
+      return this.isAMicrosoftInbox && this.inbox.reauthorization_required;
+    },
+    facebookUnauthorized() {
+      return this.isAFacebookInbox && this.inbox.reauthorization_required;
     },
   },
   watch: {

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/microsoft/Reauthorize.vue

@@ -1,63 +1,44 @@
-<template>
-  <div class="mx-8">
-    <settings-section
-      :title="$t('INBOX_MGMT.MICROSOFT.TITLE')"
-      :sub-title="$t('INBOX_MGMT.MICROSOFT.SUBTITLE')"
-    >
-      <div class="mb-6">
-        <form @submit.prevent="requestAuthorization">
-          <woot-submit-button
-            icon="brand-twitter"
-            button-text="Sign in with Microsoft"
-            type="submit"
-            :loading="isRequestingAuthorization"
-          />
-        </form>
-      </div>
-    </settings-section>
-  </div>
-</template>
-<script>
-import alertMixin from 'shared/mixins/alertMixin';
-import microsoftClient from '../../../../../../api/channel/microsoftClient';
-import SettingsSection from '../../../../../../components/SettingsSection.vue';
+<script setup>
+import { ref } from 'vue';
+import InboxReconnectionRequired from '../../components/InboxReconnectionRequired';
+import microsoftClient from 'dashboard/api/channel/microsoftClient';
 
-export default {
-  components: {
-    SettingsSection,
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useAlert } from 'dashboard/composables';
+
+const { t } = useI18n();
+
+const props = defineProps({
+  inbox: {
+    type: Object,
+    default: () => ({}),
   },
-  mixins: [alertMixin],
-  props: {
-    inbox: {
-      type: Object,
-      default: () => ({}),
-    },
-  },
-  data() {
-    return { isRequestingAuthorization: false };
-  },
-  methods: {
-    async requestAuthorization() {
-      try {
-        this.isRequestingAuthorization = true;
-        const response = await microsoftClient.generateAuthorization({
-          email: this.inbox.email,
-        });
-        const {
-          data: { url },
-        } = response;
-        window.location.href = url;
-      } catch (error) {
-        this.showAlert(this.$t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE'));
-      } finally {
-        this.isRequestingAuthorization = false;
-      }
-    },
-  },
-};
-</script>
-<style lang="scss" scoped>
-.smtp-details-wrap {
-  margin-bottom: var(--space-medium);
+});
+
+const isRequestingAuthorization = ref(false);
+
+async function requestAuthorization() {
+  try {
+    isRequestingAuthorization.value = true;
+    const response = await microsoftClient.generateAuthorization({
+      email: props.inbox.email,
+    });
+
+    const {
+      data: { url },
+    } = response;
+    window.location.href = url;
+  } catch (error) {
+    useAlert(t('INBOX_MGMT.ADD.MICROSOFT.ERROR_MESSAGE'));
+  } finally {
+    isRequestingAuthorization.value = false;
+  }
 }
-</style>
+</script>
+
+<template>
+  <inbox-reconnection-required
+    class="mx-8 mt-5"
+    @reauthorize="requestAuthorization"
+  />
+</template>

app/javascript/dashboard/routes/dashboard/settings/inbox/components/InboxReconnectionRequired.vue

@@ -1,19 +1,14 @@
 <script setup>
-defineProps({
-  actionUrl: {
-    type: String,
-    required: true,
-  },
-});
+import Banner from 'dashboard/components/ui/Banner.vue';
 </script>
 
 <template>
-  <div
-    class="flex items-center gap-2 px-4 py-3 text-sm text-white bg-red-500 rounded-md dark:bg-red-800/30 dark:text-red-50 min-h-10"
-  >
-    <fluent-icon icon="error-circle" class="text-white dark:text-red-50" />
-    <slot>
-      <span v-html="$t('INBOX_MGMT.RECONNECTION_REQUIRED', { actionUrl })" />
-    </slot>
-  </div>
+  <banner
+    color-scheme="alert"
+    class="justify-start rounded-md"
+    :banner-message="$t('INBOX_MGMT.RECONNECTION_REQUIRED')"
+    :action-button-label="$t('INBOX_MGMT.CLICK_TO_RECONNECT')"
+    has-action-button
+    @click="$emit('reauthorize')"
+  />
 </template>

app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue

@@ -1,38 +1,32 @@
 <template>
-  <settings-section
-    :title="$t('INBOX_MGMT.FACEBOOK_REAUTHORIZE.TITLE')"
-    :sub-title="$t('INBOX_MGMT.FACEBOOK_REAUTHORIZE.SUBTITLE')"
-  >
-    <a class="fb--login" href="#" @click="tryFBlogin">
-      <img
-        src="~dashboard/assets/images/channels/facebook_login.png"
-        alt="Facebook-logo"
-      />
-    </a>
-  </settings-section>
+  <inbox-reconnection-required class="mx-8 mt-5" @reauthorize="tryFBlogin" />
 </template>
 
 <script>
 /* global FB */
-import SettingsSection from '../../../../../components/SettingsSection.vue';
+import InboxReconnectionRequired from '../components/InboxReconnectionRequired';
 import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
-    SettingsSection,
+    InboxReconnectionRequired,
   },
   mixins: [alertMixin],
   props: {
-    inboxId: {
-      type: Number,
+    inbox: {
+      type: Object,
       required: true,
     },
   },
+  computed: {
+    inboxId() {
+      return this.inbox.id;
+    },
+  },
   mounted() {
     this.initFB();
     this.loadFBsdk();
   },
-
   methods: {
     initFB() {
       if (window.fbSDKLoaded === undefined) {

app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/ConfigurationPage.vue

@@ -104,10 +104,6 @@
     </div>
     <imap-settings :inbox="inbox" />
     <smtp-settings v-if="inbox.imap_enabled" :inbox="inbox" />
-    <microsoft-reauthorize
-      v-if="inbox.microsoft_reauthorization"
-      :inbox="inbox"
-    />
   </div>
   <div v-else-if="isAWhatsAppChannel && !isATwilioChannel">
     <div v-if="inbox.provider_config" class="mx-8">
@@ -130,7 +126,7 @@
         "
       >
         <div
-          class="whatsapp-settings--content items-center flex flex-1 justify-between mt-2"
+          class="flex items-center justify-between flex-1 mt-2 whatsapp-settings--content"
         >
           <woot-input
             v-model.trim="whatsAppInboxAPIKey"
@@ -160,7 +156,6 @@ import inboxMixin from 'shared/mixins/inboxMixin';
 import SettingsSection from '../../../../../components/SettingsSection.vue';
 import ImapSettings from '../ImapSettings.vue';
 import SmtpSettings from '../SmtpSettings.vue';
-import MicrosoftReauthorize from '../channels/microsoft/Reauthorize.vue';
 import { required } from 'vuelidate/lib/validators';
 
 export default {
@@ -168,7 +163,6 @@ export default {
     SettingsSection,
     ImapSettings,
     SmtpSettings,
-    MicrosoftReauthorize,
   },
   mixins: [inboxMixin, alertMixin],
   props: {

app/javascript/dashboard/routes/dashboard/settings/integrationapps/Index.vue

@@ -1,16 +1,16 @@
 <template>
-  <div class="flex-shrink flex-grow overflow-auto p-4">
+  <div class="flex-grow flex-shrink p-4 overflow-auto">
     <div class="flex flex-col">
-      <div v-if="uiFlags.isFetching" class="my-0 mx-auto">
+      <div v-if="uiFlags.isFetching" class="mx-auto my-0">
         <woot-loading-state :message="$t('INTEGRATION_APPS.FETCHING')" />
       </div>
 
       <div v-else class="w-full">
         <div>
           <div
-            v-for="item in integrationsList"
+            v-for="item in enabledIntegrations"
             :key="item.id"
-            class="bg-white dark:bg-slate-800 border border-solid border-slate-75 dark:border-slate-700/50 rounded-sm mb-4 p-4"
+            class="p-4 mb-4 bg-white border border-solid rounded-sm dark:bg-slate-800 border-slate-75 dark:border-slate-700/50"
           >
             <integration-item
               :integration-id="item.id"
@@ -25,22 +25,38 @@
     </div>
   </div>
 </template>
-<script>
-import { mapGetters } from 'vuex';
-import IntegrationItem from './IntegrationItem.vue';
 
-export default {
-  components: {
-    IntegrationItem,
-  },
-  computed: {
-    ...mapGetters({
-      uiFlags: 'labels/getUIFlags',
-      integrationsList: 'integrations/getAppIntegrations',
-    }),
-  },
-  mounted() {
-    this.$store.dispatch('integrations/get');
-  },
-};
+<script setup>
+import { useStoreGetters, useStore } from 'dashboard/composables/store';
+import { computed, onMounted } from 'vue';
+import IntegrationItem from './IntegrationItem.vue';
+const store = useStore();
+const getters = useStoreGetters();
+
+const uiFlags = getters['integrations/getUIFlags'];
+
+const accountId = getters.getCurrentAccountId;
+
+const integrationList = computed(() => {
+  return getters['integrations/getAppIntegrations'].value;
+});
+
+const isLinearIntegrationEnabled = computed(() => {
+  return getters['accounts/isFeatureEnabledonAccount'].value(
+    accountId.value,
+    'linear_integration'
+  );
+});
+const enabledIntegrations = computed(() => {
+  if (!isLinearIntegrationEnabled.value) {
+    return integrationList.value.filter(
+      integration => integration.id !== 'linear'
+    );
+  }
+  return integrationList.value;
+});
+
+onMounted(() => {
+  store.dispatch('integrations/get');
+});
 </script>

app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/AgentTable.vue

@@ -64,17 +64,19 @@ export default {
   },
   computed: {
     tableData() {
-      return this.agentMetrics.map(agent => {
-        const agentInformation = this.getAgentInformation(agent.id);
-        return {
-          agent: agentInformation.name,
-          email: agentInformation.email,
-          thumbnail: agentInformation.thumbnail,
-          open: agent.metric.open || 0,
-          unattended: agent.metric.unattended || 0,
-          status: agentInformation.availability_status,
-        };
-      });
+      return this.agentMetrics
+        .filter(agentMetric => this.getAgentInformation(agentMetric.id))
+        .map(agent => {
+          const agentInformation = this.getAgentInformation(agent.id);
+          return {
+            agent: agentInformation.name || agentInformation.available_name,
+            email: agentInformation.email,
+            thumbnail: agentInformation.thumbnail,
+            open: agent.metric.open || 0,
+            unattended: agent.metric.unattended || 0,
+            status: agentInformation.availability_status,
+          };
+        });
     },
     columns() {
       return [
@@ -130,7 +132,7 @@ export default {
       this.$emit('page-change', pageIndex);
     },
     getAgentInformation(id) {
-      return this.agents.find(agent => agent.id === Number(id));
+      return this.agents?.find(agent => agent.id === Number(id));
     },
   },
 };

app/javascript/dashboard/store/modules/conversations/actions.js

@@ -37,9 +37,10 @@ const actions = {
     }
   },
 
-  fetchAllConversations: async ({ commit, dispatch }, params) => {
+  fetchAllConversations: async ({ commit, state, dispatch }) => {
     commit(types.SET_LIST_LOADING_STATUS);
     try {
+      const params = state.conversationFilters;
       const {
         data: { data },
       } = await ConversationApi.get(params);
@@ -446,6 +447,14 @@ const actions = {
     commit(types.CLEAR_CONVERSATION_FILTERS);
   },
 
+  setChatListFilters({ commit }, data) {
+    commit(types.SET_CHAT_LIST_FILTERS, data);
+  },
+
+  updateChatListFilters({ commit }, data) {
+    commit(types.UPDATE_CHAT_LIST_FILTERS, data);
+  },
+
   assignPriority: async ({ dispatch }, { conversationId, priority }) => {
     try {
       await ConversationApi.togglePriority({
@@ -466,6 +475,10 @@ const actions = {
     commit(types.ASSIGN_PRIORITY, { priority, conversationId });
   },
 
+  setContextMenuChatId({ commit }, chatId) {
+    commit(types.SET_CONTEXT_MENU_CHAT_ID, chatId);
+  },
+
   ...messageReadActions,
   ...messageTranslateActions,
 };

app/javascript/dashboard/store/modules/conversations/getters.js

@@ -1,5 +1,6 @@
 import { MESSAGE_TYPE } from 'shared/constants/messages';
 import { applyPageFilters, sortComparator } from './helpers';
+import filterQueryGenerator from 'dashboard/helper/filterQueryGenerator';
 
 export const getSelectedChatConversation = ({
   allConversations,
@@ -21,6 +22,7 @@ const getters = {
     const selectedChat = _getters.getSelectedChat;
     return selectedChat.attachments || [];
   },
+  getChatListFilters: ({ conversationFilters }) => conversationFilters,
   getLastEmailInSelectedChat: (stage, _getters) => {
     const selectedChat = _getters.getSelectedChat;
     const { messages = [] } = selectedChat;
@@ -56,6 +58,10 @@ const getters = {
   getAppliedConversationFilters: _state => {
     return _state.appliedFilters;
   },
+  getAppliedConversationFiltersQuery: _state => {
+    const hasAppliedFilters = _state.appliedFilters.length !== 0;
+    return hasAppliedFilters ? filterQueryGenerator(_state.appliedFilters) : [];
+  },
   getUnAssignedChats: _state => activeFilters => {
     return _state.allConversations.filter(conversation => {
       const isUnAssigned = !conversation.meta.assignee;
@@ -100,6 +106,10 @@ const getters = {
   getConversationLastSeen: _state => {
     return _state.conversationLastSeen;
   },
+
+  getContextMenuChatId: _state => {
+    return _state.contextMenuChatId;
+  },
 };
 
 export default getters;

app/javascript/dashboard/store/modules/conversations/index.js

@@ -15,9 +15,11 @@ const state = {
   currentInbox: null,
   selectedChatId: null,
   appliedFilters: [],
+  contextMenuChatId: null,
   conversationParticipants: [],
   conversationLastSeen: null,
   syncConversationsMessages: {},
+  conversationFilters: {},
 };
 
 // mutations
@@ -30,6 +32,20 @@ export const mutations = {
       );
       if (indexInCurrentList < 0) {
         newAllConversations.push(conversation);
+      } else if (conversation.id !== _state.selectedChatId) {
+        // If the conversation is already in the list, replace it
+        // Added this to fix the issue of the conversation not being updated
+        // When reconnecting to the websocket. If the selectedChatId is not the same as
+        // the conversation.id in the store, replace the existing conversation with the new one
+        newAllConversations[indexInCurrentList] = conversation;
+      } else {
+        // If the conversation is already in the list and selectedChatId is the same,
+        // replace all data except the messages array
+        const existingConversation = newAllConversations[indexInCurrentList];
+        newAllConversations[indexInCurrentList] = {
+          ...conversation,
+          messages: existingConversation.messages,
+        };
       }
     });
     _state.allConversations = newAllConversations;
@@ -281,6 +297,17 @@ export const mutations = {
   ) {
     _state.syncConversationsMessages[conversationId] = messageId;
   },
+
+  [types.SET_CONTEXT_MENU_CHAT_ID](_state, chatId) {
+    _state.contextMenuChatId = chatId;
+  },
+
+  [types.SET_CHAT_LIST_FILTERS](_state, data) {
+    _state.conversationFilters = data;
+  },
+  [types.UPDATE_CHAT_LIST_FILTERS](_state, data) {
+    _state.conversationFilters = { ..._state.conversationFilters, ...data };
+  },
 };
 
 export default {

app/javascript/dashboard/store/modules/customViews.js

@@ -9,6 +9,7 @@ export const state = {
     isCreating: false,
     isDeleting: false,
   },
+  activeConversationFolder: null,
 };
 
 export const getters = {
@@ -21,6 +22,9 @@ export const getters = {
   getCustomViewsByFilterType: _state => filterType => {
     return _state.records.filter(record => record.filter_type === filterType);
   },
+  getActiveConversationFolder(_state) {
+    return _state.activeConversationFolder;
+  },
 };
 
 export const actions = {
@@ -71,6 +75,9 @@ export const actions = {
       commit(types.SET_CUSTOM_VIEW_UI_FLAG, { isDeleting: false });
     }
   },
+  setActiveConversationFolder({ commit }, data) {
+    commit(types.SET_ACTIVE_CONVERSATION_FOLDER, data);
+  },
 };
 
 export const mutations = {
@@ -85,6 +92,10 @@ export const mutations = {
   [types.SET_CUSTOM_VIEW]: MutationHelpers.set,
   [types.UPDATE_CUSTOM_VIEW]: MutationHelpers.update,
   [types.DELETE_CUSTOM_VIEW]: MutationHelpers.destroy,
+
+  [types.SET_ACTIVE_CONVERSATION_FOLDER](_state, folder) {
+    _state.activeConversationFolder = folder;
+  },
 };
 
 export default {

app/javascript/dashboard/store/modules/integrations.js

@@ -21,9 +21,13 @@ const state = {
 };
 
 const isAValidAppIntegration = integration => {
-  return ['dialogflow', 'dyte', 'google_translate', 'openai'].includes(
-    integration.id
-  );
+  return [
+    'dialogflow',
+    'dyte',
+    'google_translate',
+    'openai',
+    'linear',
+  ].includes(integration.id);
 };
 export const getters = {
   getIntegrations($state) {

app/javascript/dashboard/store/modules/notifications/actions.js

@@ -159,4 +159,11 @@ export const actions = {
   clear({ commit }) {
     commit(types.CLEAR_NOTIFICATIONS);
   },
+
+  setNotificationFilters: ({ commit }, filters) => {
+    commit(types.SET_NOTIFICATION_FILTERS, filters);
+  },
+  updateNotificationFilters: ({ commit }, filters) => {
+    commit(types.UPDATE_NOTIFICATION_FILTERS, filters);
+  },
 };

app/javascript/dashboard/store/modules/notifications/getters.js

@@ -24,4 +24,7 @@ export const getters = {
   getMeta: $state => {
     return $state.meta;
   },
+  getNotificationFilters($state) {
+    return $state.notificationFilters;
+  },
 };

app/javascript/dashboard/store/modules/notifications/index.js

@@ -17,6 +17,7 @@ const state = {
     isUpdatingUnreadCount: false,
     isAllNotificationsLoaded: false,
   },
+  notificationFilters: {},
 };
 
 export default {

app/javascript/dashboard/store/modules/notifications/mutations.js

@@ -28,6 +28,16 @@ export const mutations = {
   },
   [types.SET_NOTIFICATIONS]: ($state, data) => {
     data.forEach(notification => {
+      // Find existing notification with same primary_actor_id (primary_actor_id is unique)
+      const existingNotification = Object.values($state.records).find(
+        record => record.primary_actor_id === notification.primary_actor_id
+      );
+      // This is to handle the case where the same notification is received multiple times
+      // On reconnect, if there is existing notification with same primary_actor_id,
+      // it will be deleted and the new one will be added. So it will solve with duplicate notification
+      if (existingNotification) {
+        Vue.delete($state.records, existingNotification.id);
+      }
       Vue.set($state.records, notification.id, {
         ...($state.records[notification.id] || {}),
         ...notification,
@@ -85,4 +95,14 @@ export const mutations = {
   [types.SNOOZE_NOTIFICATION]: ($state, { id, snoozed_until }) => {
     Vue.set($state.records[id], 'snoozed_until', snoozed_until);
   },
+
+  [types.SET_NOTIFICATION_FILTERS]: ($state, filters) => {
+    Vue.set($state, 'notificationFilters', filters);
+  },
+  [types.UPDATE_NOTIFICATION_FILTERS]: ($state, filters) => {
+    Vue.set($state, 'notificationFilters', {
+      ...$state.notificationFilters,
+      ...filters,
+    });
+  },
 };

app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js

@@ -652,4 +652,39 @@ describe('#addMentions', () => {
       ]);
     });
   });
+
+  describe('#setContextMenuChatId', () => {
+    it('sets the context menu chat id', () => {
+      actions.setContextMenuChatId({ commit }, 1);
+      expect(commit.mock.calls).toEqual([[types.SET_CONTEXT_MENU_CHAT_ID, 1]]);
+    });
+  });
+
+  describe('#setChatListFilters', () => {
+    it('set chat list filters', () => {
+      const filters = {
+        inboxId: 1,
+        assigneeType: 'me',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+      };
+      actions.setChatListFilters({ commit }, filters);
+      expect(commit.mock.calls).toEqual([
+        [types.SET_CHAT_LIST_FILTERS, filters],
+      ]);
+    });
+  });
+
+  describe('#updateChatListFilters', () => {
+    it('update chat list filters', () => {
+      actions.updateChatListFilters({ commit }, { updatedWithin: 20 });
+      expect(commit.mock.calls).toEqual([
+        [types.UPDATE_CHAT_LIST_FILTERS, { updatedWithin: 20 }],
+      ]);
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/conversations/getters.spec.js

@@ -272,4 +272,52 @@ describe('#getters', () => {
       ]);
     });
   });
+
+  describe('#getContextMenuChatId', () => {
+    it('returns the context menu chat id', () => {
+      const state = { contextMenuChatId: 1 };
+      expect(getters.getContextMenuChatId(state)).toEqual(1);
+    });
+  });
+
+  describe('#getChatListFilters', () => {
+    it('get chat list filters', () => {
+      const conversationFilters = {
+        inboxId: 1,
+        assigneeType: 'me',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+      };
+      const state = { conversationFilters: conversationFilters };
+      expect(getters.getChatListFilters(state)).toEqual(conversationFilters);
+    });
+  });
+
+  describe('#getAppliedConversationFiltersQuery', () => {
+    it('get applied conversation filters query', () => {
+      const filtersList = [
+        {
+          attribute_key: 'status',
+          filter_operator: 'equal_to',
+          values: [{ id: 'snoozed', name: 'Snoozed' }],
+          query_operator: 'and',
+        },
+      ];
+      const state = { appliedFilters: filtersList };
+      expect(getters.getAppliedConversationFiltersQuery(state)).toEqual({
+        payload: [
+          {
+            attribute_key: 'status',
+            filter_operator: 'equal_to',
+            query_operator: undefined,
+            values: ['snoozed'],
+          },
+        ],
+      });
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js

@@ -279,6 +279,66 @@ describe('#mutations', () => {
     });
   });
 
+  describe('#SET_ALL_CONVERSATION', () => {
+    it('set all conversation', () => {
+      const state = { allConversations: [{ id: 1 }] };
+      const data = [{ id: 1, name: 'test' }];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(data);
+    });
+
+    it('set all conversation in reconnect if selected chat id and conversation id is the same', () => {
+      const state = {
+        allConversations: [{ id: 1, status: 'open' }],
+        selectedChatId: 1,
+      };
+      const data = [{ id: 1, name: 'test', status: 'resolved' }];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(data);
+    });
+
+    it('set all conversation in reconnect if selected chat id and conversation id is the same then do not update messages', () => {
+      const state = {
+        allConversations: [{ id: 1, messages: [{ id: 1, content: 'test' }] }],
+        selectedChatId: 1,
+      };
+      const data = [
+        {
+          id: 1,
+          name: 'test',
+          messages: [{ id: 1, content: 'updated message' }],
+        },
+      ];
+      const expected = [
+        { id: 1, name: 'test', messages: [{ id: 1, content: 'test' }] },
+      ];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(expected);
+    });
+
+    it('set all conversation in reconnect if selected chat id and conversation id is not the same', () => {
+      const state = {
+        allConversations: [{ id: 1, status: 'open' }],
+        selectedChatId: 2,
+      };
+      const data = [{ id: 1, name: 'test', status: 'resolved' }];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(data);
+    });
+
+    it('set all conversation in reconnect if selected chat id and conversation id is not the same then update messages', () => {
+      const state = {
+        allConversations: [{ id: 1, messages: [{ id: 1, content: 'test' }] }],
+        selectedChatId: 2,
+      };
+      const data = [
+        { id: 1, name: 'test', messages: [{ id: 1, content: 'tested' }] },
+      ];
+      mutations[types.SET_ALL_CONVERSATION](state, data);
+      expect(state.allConversations).toEqual(data);
+    });
+  });
+
   describe('#SET_ALL_ATTACHMENTS', () => {
     it('set all attachments', () => {
       const state = {
@@ -403,4 +463,62 @@ describe('#mutations', () => {
       expect(state.allConversations[0].attachments).toHaveLength(1);
     });
   });
+
+  describe('#SET_CONTEXT_MENU_CHAT_ID', () => {
+    it('sets the context menu chat id', () => {
+      const state = { contextMenuChatId: 1 };
+      mutations[types.SET_CONTEXT_MENU_CHAT_ID](state, 2);
+      expect(state.contextMenuChatId).toEqual(2);
+    });
+  });
+
+  describe('#SET_CHAT_LIST_FILTERS', () => {
+    it('set chat list filters', () => {
+      const conversationFilters = {
+        inboxId: 1,
+        assigneeType: 'me',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+      };
+      const state = { conversationFilters: conversationFilters };
+      mutations[types.SET_CHAT_LIST_FILTERS](state, conversationFilters);
+      expect(state.conversationFilters).toEqual(conversationFilters);
+    });
+  });
+
+  describe('#UPDATE_CHAT_LIST_FILTERS', () => {
+    it('update chat list filters', () => {
+      const conversationFilters = {
+        inboxId: 1,
+        assigneeType: 'me',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+      };
+      const state = { conversationFilters: conversationFilters };
+      mutations[types.UPDATE_CHAT_LIST_FILTERS](state, {
+        inboxId: 2,
+        updatedWithin: 20,
+        assigneeType: 'all',
+      });
+      expect(state.conversationFilters).toEqual({
+        inboxId: 2,
+        assigneeType: 'all',
+        status: 'open',
+        sortBy: 'created_at',
+        page: 1,
+        labels: ['label'],
+        teamId: 1,
+        conversationType: 'mention',
+        updatedWithin: 20,
+      });
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/customViews/actions.spec.js

@@ -91,4 +91,13 @@ describe('#actions', () => {
       ]);
     });
   });
+
+  describe('#setActiveConversationFolder', () => {
+    it('set active conversation folder', async () => {
+      await actions.setActiveConversationFolder({ commit }, customViewList[0]);
+      expect(commit.mock.calls).toEqual([
+        [types.default.SET_ACTIVE_CONVERSATION_FOLDER, customViewList[0]],
+      ]);
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/customViews/getters.spec.js

@@ -76,4 +76,11 @@ describe('#getters', () => {
       isDeleting: false,
     });
   });
+
+  it('getActiveConversationFolder', () => {
+    const state = { activeConversationFolder: customViewList[0] };
+    expect(getters.getActiveConversationFolder(state)).toEqual(
+      customViewList[0]
+    );
+  });
 });

app/javascript/dashboard/store/modules/specs/customViews/mutations.spec.js

@@ -34,4 +34,12 @@ describe('#mutations', () => {
       expect(state.records).toEqual(updateCustomViewList);
     });
   });
+
+  describe('#SET_ACTIVE_CONVERSATION_FOLDER', () => {
+    it('set active conversation folder', () => {
+      const state = { activeConversationFolder: customViewList[0] };
+      mutations[types.SET_ACTIVE_CONVERSATION_FOLDER](state, customViewList[0]);
+      expect(state.activeConversationFolder).toEqual(customViewList[0]);
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/notifications/actions.spec.js

@@ -283,4 +283,34 @@ describe('#actions', () => {
       ]);
     });
   });
+
+  describe('setNotificationFilters', () => {
+    it('set notification filters', async () => {
+      const filters = {
+        page: 1,
+        status: 'read',
+        type: 'all',
+        sortOrder: 'desc',
+      };
+      await actions.setNotificationFilters({ commit }, filters);
+      expect(commit.mock.calls).toEqual([
+        [types.SET_NOTIFICATION_FILTERS, filters],
+      ]);
+    });
+  });
+
+  describe('updateNotificationFilters', () => {
+    it('update notification filters', async () => {
+      const filters = {
+        page: 1,
+        status: 'unread',
+        type: 'all',
+        sortOrder: 'desc',
+      };
+      await actions.updateNotificationFilters({ commit }, filters);
+      expect(commit.mock.calls).toEqual([
+        [types.UPDATE_NOTIFICATION_FILTERS, filters],
+      ]);
+    });
+  });
 });

app/javascript/dashboard/store/modules/specs/notifications/getters.spec.js

@@ -81,4 +81,18 @@ describe('#getters', () => {
     };
     expect(getters.getMeta(state)).toEqual({ unreadCount: 1 });
   });
+
+  it('getNotificationFilters', () => {
+    const state = {
+      notificationFilters: {
+        page: 1,
+        status: 'unread',
+        type: 'all',
+        sortOrder: 'desc',
+      },
+    };
+    expect(getters.getNotificationFilters(state)).toEqual(
+      state.notificationFilters
+    );
+  });
 });

app/javascript/dashboard/store/modules/specs/notifications/mutations.spec.js

@@ -52,19 +52,19 @@ describe('#mutations', () => {
   });
 
   describe('#SET_NOTIFICATIONS', () => {
-    it('set notifications ', () => {
+    it('set notifications', () => {
       const state = { records: {} };
       mutations[types.SET_NOTIFICATIONS](state, [
-        { id: 1 },
-        { id: 2 },
-        { id: 3 },
-        { id: 4 },
+        { id: 1, primary_actor_id: 1 },
+        { id: 2, primary_actor_id: 2 },
+        { id: 3, primary_actor_id: 3 },
+        { id: 4, primary_actor_id: 4 },
       ]);
       expect(state.records).toEqual({
-        1: { id: 1 },
-        2: { id: 2 },
-        3: { id: 3 },
-        4: { id: 4 },
+        1: { id: 1, primary_actor_id: 1 },
+        2: { id: 2, primary_actor_id: 2 },
+        3: { id: 3, primary_actor_id: 3 },
+        4: { id: 4, primary_actor_id: 4 },
       });
     });
   });

app/javascript/dashboard/store/mutation-types.js

@@ -58,6 +58,11 @@ export default {
 
   SET_CONVERSATION_CAN_REPLY: 'SET_CONVERSATION_CAN_REPLY',
 
+  SET_CONTEXT_MENU_CHAT_ID: 'SET_CONTEXT_MENU_CHAT_ID',
+
+  SET_CHAT_LIST_FILTERS: 'SET_CHAT_LIST_FILTERS',
+  UPDATE_CHAT_LIST_FILTERS: 'UPDATE_CHAT_LIST_FILTERS',
+
   // Inboxes
   SET_INBOXES_UI_FLAG: 'SET_INBOXES_UI_FLAG',
   SET_INBOXES: 'SET_INBOXES',
@@ -145,6 +150,8 @@ export default {
   DELETE_READ_NOTIFICATIONS: 'DELETE_READ_NOTIFICATIONS',
   DELETE_ALL_NOTIFICATIONS: 'DELETE_ALL_NOTIFICATIONS',
   SNOOZE_NOTIFICATION: 'SNOOZE_NOTIFICATION',
+  SET_NOTIFICATION_FILTERS: 'SET_NOTIFICATION_FILTERS',
+  UPDATE_NOTIFICATION_FILTERS: 'UPDATE_NOTIFICATION_FILTERS',
 
   // Contact Conversation
   SET_CONTACT_CONVERSATIONS_UI_FLAG: 'SET_CONTACT_CONVERSATIONS_UI_FLAG',
@@ -237,6 +244,7 @@ export default {
   ADD_CUSTOM_VIEW: 'ADD_CUSTOM_VIEW',
   UPDATE_CUSTOM_VIEW: 'UPDATE_CUSTOM_VIEW',
   DELETE_CUSTOM_VIEW: 'DELETE_CUSTOM_VIEW',
+  SET_ACTIVE_CONVERSATION_FOLDER: 'SET_ACTIVE_CONVERSATION_FOLDER',
 
   // Bulk Actions
   SET_BULK_ACTIONS_FLAG: 'SET_BULK_ACTIONS_FLAG',

app/javascript/dashboard/store/utils/api.js

@@ -96,3 +96,9 @@ export const throwErrorMessage = error => {
   const errorMessage = parseAPIErrorResponse(error);
   throw new Error(errorMessage);
 };
+
+export const parseLinearAPIErrorResponse = (error, defaultMessage) => {
+  const errorData = error.response.data;
+  const errorMessage = errorData?.error?.errors?.[0]?.message || defaultMessage;
+  return errorMessage;
+};

app/javascript/dashboard/store/utils/specs/api.spec.js

@@ -3,6 +3,7 @@ import {
   parseAPIErrorResponse,
   setLoadingStatus,
   throwErrorMessage,
+  parseLinearAPIErrorResponse,
 } from '../api';
 
 describe('#getLoadingStatus', () => {
@@ -49,3 +50,26 @@ describe('#throwErrorMessage', () => {
     expect(errorFn).toThrow('Error Message [message]');
   });
 });
+
+describe('#parseLinearAPIErrorResponse', () => {
+  it('returns correct values', () => {
+    expect(
+      parseLinearAPIErrorResponse(
+        {
+          response: {
+            data: {
+              error: {
+                errors: [
+                  {
+                    message: 'Error Message [message]',
+                  },
+                ],
+              },
+            },
+          },
+        },
+        'Default Message'
+      )
+    ).toBe('Error Message [message]');
+  });
+});

app/javascript/portal/application.scss

@@ -11,7 +11,7 @@
 
 html,
 body {
-  font-family: 'Inter Display', ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji;
+  font-family: 'InterDisplay', ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji;
   -moz-osx-font-smoothing: grayscale;
   -webkit-font-smoothing: antialiased;
   height: 100%;

app/javascript/shared/components/FluentIcon/dashboard-icons.json

@@ -275,5 +275,8 @@
   "chevrons-right-outline": ["m6 17 5-5-5-5", "m13 17 5-5-5-5"],
   "chevron-right-single-outline": "m9 18 6-6-6-6",
   "avatar-upload-outline": "M19.754 11a.75.75 0 0 1 .743.648l.007.102v7a3.25 3.25 0 0 1-3.065 3.246l-.185.005h-11a3.25 3.25 0 0 1-3.244-3.066l-.006-.184V11.75a.75.75 0 0 1 1.494-.102l.006.102v7a1.75 1.75 0 0 0 1.607 1.745l.143.006h11A1.75 1.75 0 0 0 19 18.894l.005-.143V11.75a.75.75 0 0 1 .75-.75ZM6.22 7.216l4.996-4.996a.75.75 0 0 1 .976-.073l.084.072l5.005 4.997a.75.75 0 0 1-.976 1.134l-.084-.073l-3.723-3.716l.001 11.694a.75.75 0 0 1-.648.743l-.102.007a.75.75 0 0 1-.743-.648L11 16.255V4.558L7.28 8.277a.75.75 0 0 1-.976.073l-.084-.073a.75.75 0 0 1-.073-.977l.073-.084l4.996-4.996L6.22 7.216Z",
-  "text-copy-outline": "M5.503 4.627L5.5 6.75v10.504a3.25 3.25 0 0 0 3.25 3.25h8.616a2.25 2.25 0 0 1-2.122 1.5H8.75A4.75 4.75 0 0 1 4 17.254V6.75c0-.98.627-1.815 1.503-2.123M17.75 2A2.25 2.25 0 0 1 20 4.25v13a2.25 2.25 0 0 1-2.25 2.25h-9a2.25 2.25 0 0 1-2.25-2.25v-13A2.25 2.25 0 0 1 8.75 2zm0 1.5h-9a.75.75 0 0 0-.75.75v13c0 .414.336.75.75.75h9a.75.75 0 0 0 .75-.75v-13a.75.75 0 0 0-.75-.75"
+  "text-copy-outline": "M5.503 4.627L5.5 6.75v10.504a3.25 3.25 0 0 0 3.25 3.25h8.616a2.25 2.25 0 0 1-2.122 1.5H8.75A4.75 4.75 0 0 1 4 17.254V6.75c0-.98.627-1.815 1.503-2.123M17.75 2A2.25 2.25 0 0 1 20 4.25v13a2.25 2.25 0 0 1-2.25 2.25h-9a2.25 2.25 0 0 1-2.25-2.25v-13A2.25 2.25 0 0 1 8.75 2zm0 1.5h-9a.75.75 0 0 0-.75.75v13c0 .414.336.75.75.75h9a.75.75 0 0 0 .75-.75v-13a.75.75 0 0 0-.75-.75",
+  "linear-outline": "M1.17156 10.4618C1.14041 10.329 1.2986 10.2454 1.39505 10.3418L6.50679 15.4536C6.60323 15.55 6.5196 15.7082 6.38681 15.6771C3.80721 15.0719 1.77669 13.0414 1.17156 10.4618ZM1.00026 8.4131C0.997795 8.45277 1.01271 8.49149 1.0408 8.51959L8.32904 15.8078C8.35714 15.8359 8.39586 15.8509 8.43553 15.8484C8.76721 15.8277 9.09266 15.784 9.41026 15.7187C9.51729 15.6968 9.55447 15.5653 9.47721 15.488L1.36063 7.37142C1.28337 7.29416 1.15187 7.33134 1.12989 7.43837C1.06466 7.75597 1.02092 8.08142 1.00026 8.4131ZM1.58953 6.00739C1.56622 6.05972 1.57809 6.12087 1.6186 6.16139L10.6872 15.23C10.7278 15.2705 10.7889 15.2824 10.8412 15.2591C11.0913 15.1477 11.3336 15.0221 11.5672 14.8833C11.6445 14.8374 11.6564 14.7312 11.5929 14.6676L2.18099 5.25577C2.11742 5.1922 2.01121 5.20412 1.96529 5.28142C1.8265 5.51499 1.70091 5.75733 1.58953 6.00739ZM2.77222 4.37899C2.7204 4.32718 2.7172 4.24407 2.76602 4.18942C4.04913 2.75294 5.9156 1.84863 7.99327 1.84863C11.863 1.84863 15 4.98565 15 8.85536C15 10.933 14.0957 12.7995 12.6592 14.0826C12.6046 14.1314 12.5215 14.1282 12.4696 14.0764L2.77222 4.37899Z",
+  "status-outline": "m8.462 6.81l3.284 13.616c.178.737 1.211.775 1.443.054l3.257-10.122l.586 2.095a.75.75 0 0 0 .722.548h3.494a.75.75 0 0 0 0-1.5h-2.925l-1.105-3.95c-.2-.717-1.208-.736-1.436-.028l-3.203 9.957L9.224 3.574c-.182-.757-1.255-.769-1.454-.016l-2.1 7.943H2.75a.75.75 0 0 0 0 1.5h3.496a.75.75 0 0 0 .725-.558z",
+  "unlink-outline": "m18.84 12.25l1.72-1.71h-.02a5.004 5.004 0 0 0-.12-7.07a5.006 5.006 0 0 0-6.95 0l-1.72 1.71m-6.58 6.57l-1.71 1.71a5.004 5.004 0 0 0 .12 7.07a5.006 5.006 0 0 0 6.95 0l1.71-1.71M8 2v3M2 8h3m11 11v3m3-6h3"
 }

app/javascript/shared/mixins/inboxMixin.js

@@ -44,6 +44,9 @@ export default {
     whatsAppAPIProvider() {
       return this.inbox.provider || '';
     },
+    isAMicrosoftInbox() {
+      return this.isAnEmailChannel && this.inbox.provider === 'microsoft';
+    },
     isAPIInbox() {
       return this.channelType === INBOX_TYPES.API;
     },

app/models/concerns/reauthorizable.rb

@@ -54,6 +54,8 @@ module Reauthorizable
       update!(active: false)
       mailer.automation_rule_disabled(self).deliver_later
     end
+
+    invalidate_inbox_cache unless instance_of?(::AutomationRule)
   end
 
   def process_integration_hook_reauthorization_emails(mailer)
@@ -68,10 +70,16 @@ module Reauthorizable
   def reauthorized!
     ::Redis::Alfred.delete(authorization_error_count_key)
     ::Redis::Alfred.delete(reauthorization_required_key)
+
+    invalidate_inbox_cache unless instance_of?(::AutomationRule)
   end
 
   private
 
+  def invalidate_inbox_cache
+    inbox.update_account_cache if inbox.present?
+  end
+
   def authorization_error_count_key
     format(::Redis::Alfred::AUTHORIZATION_ERROR_COUNT, obj_type: self.class.table_name.singularize, obj_id: id)
   end

app/views/api/v1/models/_inbox.json.jbuilder

@@ -71,8 +71,11 @@ if resource.email?
     json.imap_address resource.channel.try(:imap_address)
     json.imap_port resource.channel.try(:imap_port)
     json.imap_enabled resource.channel.try(:imap_enabled)
-    json.microsoft_reauthorization resource.channel.try(:microsoft?) && resource.channel.try(:provider_config).empty?
     json.imap_enable_ssl resource.channel.try(:imap_enable_ssl)
+
+    if resource.channel.try(:microsoft?)
+      json.reauthorization_required resource.channel.try(:provider_config).empty? || resource.channel.try(:reauthorization_required?)
+    end
   end
 
   ## SMTP

app/views/layouts/vueapp.html.erb

@@ -70,40 +70,8 @@
     <div id="app"></div>
     <noscript id="noscript">This app works best with JavaScript enabled.</noscript>
     <%= yield %>
-    <% if @global_config['CHATWOOT_INBOX_TOKEN'].present? %>
-    <script>
-      window.chatwootSettings = { hideMessageBubble: true, position: 'left' };
-      (function(d,t) {
-        var BASE_URL='<%= ENV.fetch('FRONTEND_URL', 'https://app.chatwoot.com') %>';
-        var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
-        g.src=BASE_URL+"/packs/js/sdk.js"; g.defer=true; g.async=true;
-        s.parentNode.insertBefore(g,s);
-        g.onload=function(){
-          window.chatwootSDK.run({
-            websiteToken: '<%= @global_config['CHATWOOT_INBOX_TOKEN'] %>',
-            baseUrl: BASE_URL,
-          });
-        }
-      })(document,"script");
-    </script>
-    <% end %>
-    <% if ENV.fetch('MS_CLARITY_TOKEN', nil).present? %>
-      <script type="text/javascript">
-          (function(c,l,a,r,i,t,y){
-              c[a]=c[a]||function(){(c[a].q=c[a].q||[]).push(arguments)};
-              t=l.createElement(r);t.async=1;t.src='https://www.clarity.ms/tag/'+i;
-              y=l.getElementsByTagName(r)[0];y.parentNode.insertBefore(t,y);
-          })(window, document, 'clarity', 'script', '<%= ENV.fetch('MS_CLARITY_TOKEN', '') %>');
-      </script>
-    <% end %>
-    <% if ENV.fetch('GOOGLE_TAG', nil).present? %>
-    <script>
-    (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
-        new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
-        j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
-        'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
-        })(window,document,'script','dataLayer', '<%= ENV.fetch('GOOGLE_TAG', '') %>');
-    </script>
+    <% if @dashboard_scripts.present? %> 
+      <%= @dashboard_scripts.html_safe %>
     <% end %>
   </body>
 </html>

app/views/super_admin/app_configs/show.html.erb

@@ -13,18 +13,25 @@
         <div class="field-unit__label">
           <%= form.label "app_config[#{key}]", @installation_configs[key]&.dig('display_title') || key %>
         </div>
-        <div class="field-unit__field -mt-2 ">
+        <div class="-mt-2 field-unit__field ">
           <% if @installation_configs[key]&.dig('type') == 'boolean' %>
             <%= form.select "app_config[#{key}]", 
               [["True", true], ["False", false]], 
               { selected: ActiveModel::Type::Boolean.new.cast(@app_config[key]) },
               class: "mt-2 border border-slate-100 p-1 rounded-md" 
             %>
+          <% elsif @installation_configs[key]&.dig('type') == 'code' %>
+            <%= form.text_area "app_config[#{key}]", 
+                value: @app_config[key], 
+                rows: 12,
+                wrap: 'off',
+                class: "mt-2 border font-mono text-xs border-slate-100 p-1 rounded-md overflow-scroll"
+            %>
           <% else %>
             <%= form.text_field "app_config[#{key}]", value: @app_config[key] %>
           <% end %>
           <%if @installation_configs[key]&.dig('description').present? %>
-            <p class="text-slate-400 text-xs italic pt-2">
+            <p class="pt-2 text-xs italic text-slate-400">
               <%= @installation_configs[key]&.dig('description') %>
             </p>
           <% end %>

config/features.yml

@@ -83,3 +83,5 @@
 - name: help_center_embedding_search
   enabled: false
   premium: true
+- name: linear_integration
+  enabled: false

config/installation_config.yml

@@ -163,6 +163,11 @@
   value:
   display_title: 'Clearbit API Key'
   description: 'This API key is used for onboarding the users, to pre-fill account data.'
+- name: DASHBOARD_SCRIPTS
+  value:
+  display_title: 'Dashboard Scripts'
+  description: 'Scripts are loaded as the last item in the <body> tag'
+  type: code
 # ------- End of Chatwoot Internal Config for Cloud ----#
 
 # ------- Chatwoot Internal Config for Self Hosted ----#

config/integration/apps.yml

@@ -159,3 +159,27 @@ openai:
     },
   ]
   visible_properties: ['api_key', 'label_suggestion']
+linear:
+  id: linear
+  logo: linear.png
+  i18n_key: linear
+  action: /linear
+  hook_type: account
+  allow_multiple_hooks: false
+  settings_json_schema: {
+    "type": "object",
+    "properties": {
+        "api_key": { "type": "string" },
+      },
+    "required": ["api_key"],
+    "additionalProperties": false,
+  }
+  settings_form_schema: [
+    {
+      "label": "API Key",
+      "type": "text",
+      "name": "api_key",
+      "validation": "required",
+    },
+  ]
+  visible_properties: []

config/locales/en.yml

@@ -224,6 +224,9 @@ en:
     openai:
       name: "OpenAI"
       description: "Integrate powerful AI features into Chatwoot by leveraging the GPT models from OpenAI."
+    linear:
+      name: "Linear"
+      description: "Create Linear issues from conversations, or link existing ones for seamless tracking."
   public_portal:
     search:
       search_placeholder: Search for article by title or body...

config/routes.rb

@@ -20,6 +20,7 @@ Rails.application.routes.draw do
     get '/app/accounts/:account_id/settings/inboxes/new/microsoft', to: 'dashboard#index', as: 'app_new_microsoft_inbox'
     get '/app/accounts/:account_id/settings/inboxes/new/:inbox_id/agents', to: 'dashboard#index', as: 'app_twitter_inbox_agents'
     get '/app/accounts/:account_id/settings/inboxes/new/:inbox_id/agents', to: 'dashboard#index', as: 'app_microsoft_inbox_agents'
+    get '/app/accounts/:account_id/settings/inboxes/:inbox_id', to: 'dashboard#index', as: 'app_microsoft_inbox_settings'
 
     resource :widget, only: [:show]
     namespace :survey do
@@ -227,6 +228,17 @@ Rails.application.routes.draw do
                 post :add_participant_to_meeting
               end
             end
+            resource :linear, controller: 'linear', only: [] do
+              collection do
+                get :teams
+                get :team_entities
+                post :create_issue
+                post :link_issue
+                post :unlink_issue
+                get :search_issue
+                get :linked_issues
+              end
+            end
           end
           resources :working_hours, only: [:update]
 

enterprise/app/controllers/enterprise/super_admin/app_configs_controller.rb

@@ -30,6 +30,6 @@ module Enterprise::SuperAdmin::AppConfigsController
   end
 
   def internal_config_options
-    %w[CHATWOOT_INBOX_TOKEN CHATWOOT_INBOX_HMAC_KEY ANALYTICS_TOKEN CLEARBIT_API_KEY]
+    %w[CHATWOOT_INBOX_TOKEN CHATWOOT_INBOX_HMAC_KEY ANALYTICS_TOKEN CLEARBIT_API_KEY DASHBOARD_SCRIPTS]
   end
 end

lib/chatwoot_markdown_renderer.rb

@@ -12,7 +12,7 @@ class ChatwootMarkdownRenderer
 
   def render_article
     markdown_renderer = CustomMarkdownRenderer.new
-    doc = CommonMarker.render_doc(@content, :DEFAULT)
+    doc = CommonMarker.render_doc(@content, :DEFAULT, [:table])
     html = markdown_renderer.render(doc)
 
     render_as_html_safe(html)

lib/integrations/linear/processor_service.rb

@@ -0,0 +1,82 @@
+class Integrations::Linear::ProcessorService
+  pattr_initialize [:account!]
+
+  def teams
+    response = linear_client.teams
+    return { error: response[:error] } if response[:error]
+
+    { data: response['teams']['nodes'].map(&:as_json) }
+  end
+
+  def team_entities(team_id)
+    response = linear_client.team_entities(team_id)
+    return response if response[:error]
+
+    {
+      data: {
+        users: response['users']['nodes'].map(&:as_json),
+        projects: response['projects']['nodes'].map(&:as_json),
+        states: response['workflowStates']['nodes'].map(&:as_json),
+        labels: response['issueLabels']['nodes'].map(&:as_json)
+      }
+    }
+  end
+
+  def create_issue(params)
+    response = linear_client.create_issue(params)
+    return response if response[:error]
+
+    {
+      data: { id: response['issueCreate']['issue']['id'],
+              title: response['issueCreate']['issue']['title'] }
+    }
+  end
+
+  def link_issue(link, issue_id, title)
+    response = linear_client.link_issue(link, issue_id, title)
+    return response if response[:error]
+
+    {
+      data: {
+        id: issue_id,
+        link: link,
+        link_id: response.with_indifferent_access[:attachmentLinkURL][:attachment][:id]
+      }
+    }
+  end
+
+  def unlink_issue(link_id)
+    response = linear_client.unlink_issue(link_id)
+    return response if response[:error]
+
+    {
+      data: { link_id: link_id }
+    }
+  end
+
+  def search_issue(term)
+    response = linear_client.search_issue(term)
+
+    return response if response[:error]
+
+    { data: response['searchIssues']['nodes'].map(&:as_json) }
+  end
+
+  def linked_issues(url)
+    response = linear_client.linked_issues(url)
+    return response if response[:error]
+
+    { data: response['attachmentsForURL']['nodes'].map(&:as_json) }
+  end
+
+  private
+
+  def linear_hook
+    @linear_hook ||= account.hooks.find_by!(app_id: 'linear')
+  end
+
+  def linear_client
+    credentials = linear_hook.settings
+    @linear_client ||= Linear.new(credentials['api_key'])
+  end
+end

lib/linear.rb

@@ -0,0 +1,121 @@
+class Linear
+  BASE_URL = 'https://api.linear.app/graphql'.freeze
+  PRIORITY_LEVELS = (0..4).to_a
+
+  def initialize(api_key)
+    @api_key = api_key
+    raise ArgumentError, 'Missing Credentials' if api_key.blank?
+  end
+
+  def teams
+    query = {
+      query: Linear::Queries::TEAMS_QUERY
+    }
+    response = post(query)
+    process_response(response)
+  end
+
+  def team_entities(team_id)
+    raise ArgumentError, 'Missing team id' if team_id.blank?
+
+    query = {
+      query: Linear::Queries.team_entities_query(team_id)
+    }
+    response = post(query)
+    process_response(response)
+  end
+
+  def search_issue(term)
+    raise ArgumentError, 'Missing search term' if term.blank?
+
+    query = {
+      query: Linear::Queries.search_issue(term)
+    }
+    response = post(query)
+    process_response(response)
+  end
+
+  def linked_issues(url)
+    raise ArgumentError, 'Missing link' if url.blank?
+
+    query = {
+      query: Linear::Queries.linked_issues(url)
+    }
+    response = post(query)
+    process_response(response)
+  end
+
+  def create_issue(params)
+    validate_team_and_title(params)
+    validate_priority(params[:priority])
+    validate_label_ids(params[:label_ids])
+
+    variables = {
+      title: params[:title],
+      teamId: params[:team_id],
+      description: params[:description],
+      assigneeId: params[:assignee_id],
+      priority: params[:priority],
+      labelIds: params[:label_ids],
+      projectId: params[:project_id]
+    }.compact
+    mutation = Linear::Mutations.issue_create(variables)
+    response = post({ query: mutation })
+    process_response(response)
+  end
+
+  def link_issue(link, issue_id, title)
+    raise ArgumentError, 'Missing link' if link.blank?
+    raise ArgumentError, 'Missing issue id' if issue_id.blank?
+
+    payload = {
+      query: Linear::Mutations.issue_link(issue_id, link, title)
+    }
+    response = post(payload)
+    process_response(response)
+  end
+
+  def unlink_issue(link_id)
+    raise ArgumentError, 'Missing  link id' if link_id.blank?
+
+    payload = {
+      query: Linear::Mutations.unlink_issue(link_id)
+    }
+    response = post(payload)
+    process_response(response)
+  end
+
+  private
+
+  def validate_team_and_title(params)
+    raise ArgumentError, 'Missing team id' if params[:team_id].blank?
+    raise ArgumentError, 'Missing title' if params[:title].blank?
+  end
+
+  def validate_priority(priority)
+    return if priority.nil? || PRIORITY_LEVELS.include?(priority)
+
+    raise ArgumentError, 'Invalid priority value. Priority must be 0, 1, 2, 3, or 4.'
+  end
+
+  def validate_label_ids(label_ids)
+    return if label_ids.nil?
+    return if label_ids.is_a?(Array) && label_ids.all?(String)
+
+    raise ArgumentError, 'label_ids must be an array of strings.'
+  end
+
+  def post(payload)
+    HTTParty.post(
+      BASE_URL,
+      headers: { 'Authorization' => @api_key, 'Content-Type' => 'application/json' },
+      body: payload.to_json
+    )
+  end
+
+  def process_response(response)
+    return response.parsed_response['data'].with_indifferent_access if response.success? && !response.parsed_response['data'].nil?
+
+    { error: response.parsed_response, error_code: response.code }
+  end
+end