chore: Remove error case from message flooding

feat: Add configurable interval for IMAP sync (#9302 )
feat: don't show widget on plain layout (#9297 )
2024-04-26 09:30:43 +05:30 · 2024-04-25 18:58:20 -07:00 · 2024-04-25 15:26:25 +05:30 · 2024-04-25 14:21:23 +05:30 · 2024-04-25 13:42:46 +05:30 · 2024-04-25 11:25:19 +05:30
677 changed files with 12671 additions and 3220 deletions
@@ -180,8 +180,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## Sentry
 # SENTRY_DSN=

-## LogRocket
-# LOG_ROCKET_PROJECT_ID=xxxxx/some-project

 # MICROSOFT CLARITY
 # MS_CLARITY_TOKEN=xxxxxxxxx
@@ -1,7 +1,2 @@
-## All javascript files should be reviewed by pranav before merging
-*.js @pranavrajs
-*.vue @pranavrajs
-
-
 ## All enterprise related files should be reviewed by sojan before merging
 /enterprise/* @sojan-official
@@ -69,7 +69,7 @@ gem 'webpacker'
 gem 'barnes'

 ##--- gems for authentication & authorization ---##
-gem 'devise', '>= 4.9.3'
+gem 'devise', '>= 4.9.4'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
 gem 'devise_token_auth'
 # authorization
@@ -203,7 +203,7 @@ group :development do
  gem 'rack-mini-profiler', '>= 3.2.0', require: false
  gem 'stackprof'
  # Should install the associated chrome extension to view query logs
-  gem 'meta_request'
+  gem 'meta_request', '>= 0.8.0'
 end

 group :test do
@@ -149,7 +149,7 @@ GEM
      multi_json (~> 1)
      statsd-ruby (~> 1.1)
    base64 (0.1.1)
-    bcrypt (3.1.19)
+    bcrypt (3.1.20)
    bindex (0.8.1)
    blingfire (0.1.8)
    bootsnap (1.16.0)
@@ -194,7 +194,7 @@ GEM
      irb (>= 1.5.0)
      reline (>= 0.3.1)
    declarative (0.0.20)
-    devise (4.9.3)
+    devise (4.9.4)
      bcrypt (~> 3.0)
      orm_adapter (~> 0.1)
      railties (>= 4.1.0)
@@ -366,7 +366,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.14.1)
+    i18n (1.14.4)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -452,17 +452,17 @@ GEM
    marcel (1.0.2)
    maxminddb (0.1.22)
    memoist (0.16.2)
-    meta_request (0.7.4)
+    meta_request (0.8.2)
      rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 7.1)
+      railties (>= 3.0.0, < 8)
    method_source (1.0.0)
    mime-types (3.4.1)
      mime-types-data (~> 3.2015)
    mime-types-data (3.2023.0218.1)
    mini_magick (4.12.0)
    mini_mime (1.1.5)
-    mini_portile2 (2.8.5)
-    minitest (5.21.2)
+    mini_portile2 (2.8.6)
+    minitest (5.22.3)
    mock_redis (0.36.0)
      ruby2_keywords
    msgpack (1.7.0)
@@ -491,14 +491,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.0)
-    nokogiri (1.16.2)
+    nokogiri (1.16.4)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.16.2-arm64-darwin)
+    nokogiri (1.16.4-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.16.2-x86_64-darwin)
+    nokogiri (1.16.4-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.16.2-x86_64-linux)
+    nokogiri (1.16.4-x86_64-linux)
      racc (~> 1.4)
    numo-narray (0.9.2.1)
    oauth (1.1.0)
@@ -608,7 +608,7 @@ GEM
      thor (~> 1.0)
      zeitwerk (~> 2.5)
    rainbow (3.1.1)
-    rake (13.1.0)
+    rake (13.2.1)
    rb-fsevent (0.11.2)
    rb-inotify (0.10.1)
      ffi (~> 1.0)
@@ -769,7 +769,7 @@ GEM
    stripe (8.5.0)
    telephone_number (1.4.20)
    test-prof (1.2.1)
-    thor (1.3.0)
+    thor (1.3.1)
    tilt (2.3.0)
    time_diff (0.3.0)
      activesupport
@@ -828,7 +828,7 @@ GEM
    working_hours (1.4.1)
      activesupport (>= 3.2)
      tzinfo
-    zeitwerk (2.6.12)
+    zeitwerk (2.6.13)

 PLATFORMS
  arm64-darwin-20
@@ -867,7 +867,7 @@ DEPENDENCIES
  database_cleaner
  ddtrace
  debug (~> 1.8)
-  devise (>= 4.9.3)
+  devise (>= 4.9.4)
  devise-secure_password!
  devise_token_auth
  dotenv-rails
@@ -905,7 +905,7 @@ DEPENDENCIES
  listen
  lograge (~> 0.14.0)
  maxminddb
-  meta_request
+  meta_request (>= 0.8.0)
  mock_redis
  neighbor
  net-smtp (~> 0.3.4)
@@ -33,10 +33,10 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  end

  def transcript
-    if permitted_params[:email].present? && conversation.present?
+    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
      ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
        conversation,
-        permitted_params[:email]
+        conversation.contact.email
      )&.deliver_later
    end
    head :ok
@@ -4,6 +4,10 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  wrap_parameters format: []
  before_action :process_sso_auth_token, only: [:create]

+  def new
+    redirect_to login_page_url(error: 'access-denied')
+  end
+
  def create
    # Authenticate user via the temporary sso auth token
    if params[:sso_auth_token].present? && @resource.present?
@@ -21,6 +25,12 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController

  private

+  def login_page_url(error: nil)
+    frontend_url = ENV.fetch('FRONTEND_URL', nil)
+
+    "#{frontend_url}/app/login?error=#{error}"
+  end
+
  def authenticate_resource_with_sso_token
    @token = @resource.create_token
    @resource.save!
@@ -7,7 +7,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def index
    @articles = @portal.articles
-    @articles = @articles.search(list_params) if list_params.present?
+    search_articles
    order_by_sort_param
    @articles.page(list_params[:page]) if list_params[:page].present?
  end
@@ -16,6 +16,10 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  private

+  def search_articles
+    @articles = @articles.search(list_params) if list_params.present?
+  end
+
  def order_by_sort_param
    @articles = if list_params[:sort].present? && list_params[:sort] == 'views'
                  @articles.order_by_views
@@ -51,3 +55,5 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
    ChatwootMarkdownRenderer.new(content).render_article
  end
 end
+
+Public::Api::V1::Portals::ArticlesController.prepend_mod_with('Public::Api::V1::Portals::ArticlesController')
@@ -13,6 +13,7 @@ class SLAReportsAPI extends ApiClient {
    inbox_id,
    team_id,
    sla_policy_id,
+    label_list,
    page,
  } = {}) {
    return axios.get(this.url, {
@@ -23,6 +24,7 @@ class SLAReportsAPI extends ApiClient {
        inbox_id,
        team_id,
        sla_policy_id,
+        label_list,
        page,
      },
    });
@@ -35,6 +37,7 @@ class SLAReportsAPI extends ApiClient {
    inbox_id,
    team_id,
    sla_policy_id,
+    label_list,
  } = {}) {
    return axios.get(`${this.url}/download`, {
      params: {
@@ -43,6 +46,7 @@ class SLAReportsAPI extends ApiClient {
        assigned_agent_id,
        inbox_id,
        team_id,
+        label_list,
        sla_policy_id,
      },
    });
@@ -54,6 +58,7 @@ class SLAReportsAPI extends ApiClient {
    assigned_agent_id,
    inbox_id,
    team_id,
+    label_list,
    sla_policy_id,
  } = {}) {
    return axios.get(`${this.url}/metrics`, {
@@ -62,6 +67,7 @@ class SLAReportsAPI extends ApiClient {
        until: to,
        assigned_agent_id,
        inbox_id,
+        label_list,
        team_id,
        sla_policy_id,
      },
@@ -35,6 +35,7 @@ describe('#SLAReports API', () => {
        inbox_id: 1,
        team_id: 1,
        sla_policy_id: 1,
+        label_list: ['label1'],
      });
      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/applied_slas', {
        params: {
@@ -45,6 +46,7 @@ describe('#SLAReports API', () => {
          inbox_id: 1,
          team_id: 1,
          sla_policy_id: 1,
+          label_list: ['label1'],
        },
      });
    });
@@ -56,6 +58,7 @@ describe('#SLAReports API', () => {
        inbox_id: 1,
        team_id: 1,
        sla_policy_id: 1,
+        label_list: ['label1'],
      });
      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/applied_slas/metrics',
@@ -67,6 +70,7 @@ describe('#SLAReports API', () => {
            inbox_id: 1,
            team_id: 1,
            sla_policy_id: 1,
+            label_list: ['label1'],
          },
        }
      );
@@ -79,6 +83,7 @@ describe('#SLAReports API', () => {
        inbox_id: 1,
        team_id: 1,
        sla_policy_id: 1,
+        label_list: ['label1'],
      });
      expect(axiosMock.get).toHaveBeenCalledWith(
        '/api/v1/applied_slas/download',
@@ -90,6 +95,7 @@ describe('#SLAReports API', () => {
            inbox_id: 1,
            team_id: 1,
            sla_policy_id: 1,
+            label_list: ['label1'],
          },
        }
      );
@@ -1,6 +1,13 @@
@import '~vue2-datepicker/scss/index';

 .date-picker {
+  // To be removed one SLA reports date picker is created
+  &.small {
+    .mx-input {
+      @apply h-8 text-sm;
+    }
+  }
+
  &.no-margin {
    .mx-input {
      @apply mb-0;
@@ -11,6 +11,7 @@ body {
    'Segoe UI',
    Roboto,
    'Helvetica Neue',
+    Tahoma,
    Arial,
    sans-serif !important;
  -moz-osx-font-smoothing: grayscale;
@@ -40,3 +40,140 @@
 .hide {
  @apply hidden;
 }
+
+@layer base {
+  // scss-lint:disable PropertySortOrder
+  :root {
+    --color-amber-25: 254 253 251;
+    --color-amber-50: 255 249 237;
+    --color-amber-75: 255 243 208;
+    --color-amber-100: 255 236 183;
+    --color-amber-200: 255 224 161;
+    --color-amber-300: 245 208 140;
+    --color-amber-400: 228 187 120;
+    --color-amber-500: 214 163 92;
+    --color-amber-600: 214 163 92;
+    --color-amber-700: 255 186 26;
+    --color-amber-800: 145 89 48;
+    --color-amber-900: 79 52 34;
+
+    --color-ash-100: 235 235 239;
+    --color-ash-200: 228 228 233;
+    --color-ash-25: 252 252 253;
+    --color-ash-300: 221 221 227;
+    --color-ash-400: 211 212 219;
+    --color-ash-50: 249 249 251;
+    --color-ash-500: 185 187 198;
+    --color-ash-600: 139 141 152;
+    --color-ash-700: 126 128 138;
+    --color-ash-75: 242 242 245;
+    --color-ash-800: 96 100 108;
+    --color-ash-900: 28 32 36;
+
+    --color-primary-25: 251 253 255;
+    --color-primary-50: 245 249 255;
+    --color-primary-75: 233 243 255;
+    --color-primary-100: 218 236 255;
+    --color-primary-200: 201 226 255;
+    --color-primary-300: 181 213 255;
+    --color-primary-400: 155 195 252;
+    --color-primary-500: 117 171 247;
+    --color-primary-600: 39 129 246;
+    --color-primary-700: 16 115 233;
+    --color-primary-800: 8 109 224;
+    --color-primary-900: 11 50 101;
+
+    --color-ruby-100: 255 220 225;
+    --color-ruby-200: 255 206 214;
+    --color-ruby-25: 255 252 253;
+    --color-ruby-300: 248 191 200;
+    --color-ruby-400: 239 172 184;
+    --color-ruby-50: 255 247 248;
+    --color-ruby-500: 229 146 163;
+    --color-ruby-600: 229 70 102;
+    --color-ruby-700: 220 59 93;
+    --color-ruby-75: 254 234 237;
+    --color-ruby-800: 202 36 77;
+    --color-ruby-900: 100 23 43;
+
+    --color-teal-100: 224 248 243;
+    --color-teal-200: 204 243 234;
+    --color-teal-25: 250 254 253;
+    --color-teal-300: 184 234 224;
+    --color-teal-400: 161 222 210;
+    --color-teal-50: 243 251 249;
+    --color-teal-500: 83 185 171;
+    --color-teal-600: 18 165 148;
+    --color-teal-700: 13 155 138;
+    --color-teal-75: 236 249 255;
+    --color-teal-800: 0 133 115;
+    --color-teal-900: 13 61 56;
+  }
+  // scss-lint:disable QualifyingElement
+  body.dark {
+    --color-amber-25: 31 19 0;
+    --color-amber-50: 37 24 4;
+    --color-amber-75: 48 32 11;
+    --color-amber-100: 57 39 15;
+    --color-amber-200: 67 46 18;
+    --color-amber-300: 83 57 22;
+    --color-amber-400: 111 77 29;
+    --color-amber-500: 169 118 42;
+    --color-amber-600: 169 118 42;
+    --color-amber-700: 255 203 71;
+    --color-amber-800: 255 204 77;
+    --color-amber-900: 255 231 179;
+
+    --color-ash-100: 46 48 53;
+    --color-ash-200: 53 55 60;
+    --color-ash-25: 24 24 26;
+    --color-ash-300: 60 63 68;
+    --color-ash-400: 70 75 80;
+    --color-ash-50: 27 27 31;
+    --color-ash-500: 90 97 101;
+    --color-ash-600: 105 110 119;
+    --color-ash-700: 120 127 133;
+    --color-ash-75: 39 40 45;
+    --color-ash-800: 173 177 184;
+    --color-ash-900: 237 238 240;
+
+    --color-primary-25: 10 17 28;
+    --color-primary-50: 15 24 38;
+    --color-primary-75: 15 39 72;
+    --color-primary-100: 10 49 99;
+    --color-primary-200: 18 61 117;
+    --color-primary-300: 29 74 134;
+    --color-primary-400: 40 89 156;
+    --color-primary-500: 48 106 186;
+    --color-primary-600: 39 129 246;
+    --color-primary-700: 21 116 231;
+    --color-primary-800: 126 182 255;
+    --color-primary-900: 205 227 255;
+
+    --color-ruby-100: 78 19 37;
+    --color-ruby-200: 94 26 46;
+    --color-ruby-25: 25 17 19;
+    --color-ruby-300: 111 37 57;
+    --color-ruby-400: 136 52 71;
+    --color-ruby-50: 30 21 23;
+    --color-ruby-500: 179 68 90;
+    --color-ruby-600: 229 70 102;
+    --color-ruby-700: 236 90 114;
+    --color-ruby-75: 58 20 30;
+    --color-ruby-800: 255 148 157;
+    --color-ruby-900: 254 210 225;
+
+    --color-teal-100: 2 59 55;
+    --color-teal-200: 8 72 67;
+    --color-teal-25: 13 21 20;
+    --color-teal-300: 28 105 97;
+    --color-teal-400: 28 105 97;
+    --color-teal-50: 17 28 27;
+    --color-teal-500: 32 126 115;
+    --color-teal-600: 41 163 131;
+    --color-teal-700: 14 179 158;
+    --color-teal-75: 13 45 42;
+    --color-teal-800: 11 216 182;
+    --color-teal-900: 173 240 221;
+  }
+}
@@ -153,6 +153,29 @@
 }

 .multiselect-wrap--small {
+  // To be removed one SLA reports date picker is created
+  &.tiny {
+    .multiselect.no-margin {
+      @apply min-h-[32px];
+    }
+
+    .multiselect__select {
+      @apply min-h-[32px] h-8;
+
+      &::before {
+        @apply top-[60%];
+      }
+    }
+
+    .multiselect__tags {
+      @apply min-h-[32px] max-h-[32px];
+
+      .multiselect__single {
+        @apply pt-1 pb-1;
+      }
+    }
+  }
+
  .multiselect__tags,
  .multiselect__input,
  .multiselect {
@@ -63,12 +63,12 @@ input:focus {
 }

 // Inputs
-input[type='text'],
-input[type='number'],
-input[type='password'],
-input[type='date'],
-input[type='email'],
-input[type='url'] {
+input[type='text']:not(.reset-base),
+input[type='number']:not(.reset-base),
+input[type='password']:not(.reset-base),
+input[type='date']:not(.reset-base),
+input[type='email']:not(.reset-base),
+input[type='url']:not(.reset-base) {
  @apply block box-border w-full transition-colors focus:border-woot-500 dark:focus:border-woot-600 duration-[0.25s] ease-[ease-in-out] h-10 appearance-none mx-0 mt-0 mb-4 p-2 rounded-md text-base font-normal bg-white dark:bg-slate-900 focus:bg-white focus:dark:bg-slate-900 text-slate-900 dark:text-slate-100 border border-solid border-slate-200 dark:border-slate-600;

  &[disabled] {
@@ -118,7 +118,7 @@ button {
    @apply border border-woot-500 bg-transparent dark:bg-transparent dark:border-woot-500 text-woot-500 dark:text-woot-500 hover:bg-woot-50 dark:hover:bg-woot-900;

    &.secondary {
-      @apply text-slate-700 border-slate-200 dark:border-slate-600 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-700;
+      @apply text-slate-700 border-slate-100 dark:border-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-700;
    }

    &.success {
@@ -2,23 +2,27 @@
  <div class="py-3 px-4">
    <div class="flex items-center mb-1">
      <h4 class="text-sm flex items-center m-0 w-full error">
-        <div v-if="isAttributeTypeCheckbox" class="checkbox-wrap">
+        <div v-if="isAttributeTypeCheckbox" class="flex items-center">
          <input
            v-model="editedValue"
-            class="checkbox"
+            class="!my-0 mr-2 ml-0"
            type="checkbox"
            @change="onUpdate"
          />
        </div>
        <div class="flex items-center justify-between w-full">
          <span
-            class="attribute-name w-full text-slate-800 dark:text-slate-100 font-medium text-sm mb-0"
-            :class="{ error: $v.editedValue.$error }"
+            class="w-full font-medium text-sm mb-0"
+            :class="
+              $v.editedValue.$error
+                ? 'text-red-400 dark:text-red-500'
+                : 'text-slate-800 dark:text-slate-100'
+            "
          >
            {{ label }}
          </span>
          <woot-button
-            v-if="showActions"
+            v-if="showCopyAndDeleteButton"
            v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
            variant="link"
            size="medium"
@@ -31,7 +35,7 @@
      </h4>
    </div>
    <div v-if="notAttributeTypeCheckboxAndList">
-      <div v-show="isEditing">
+      <div v-if="isEditing" v-on-clickaway="onClickAway">
        <div class="mb-2 w-full flex items-center">
          <input
            ref="inputfield"
@@ -61,7 +65,7 @@
      </div>
      <div
        v-show="!isEditing"
-        class="value--view"
+        class="flex group"
        :class="{ 'is-editable': showActions }"
      >
        <a
@@ -69,35 +73,35 @@
          :href="hrefURL"
          target="_blank"
          rel="noopener noreferrer"
-          class="value inline-block rounded-sm mb-0 break-all py-0.5 px-1"
+          class="group-hover:bg-slate-50 group-hover:dark:bg-slate-700 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
        >
          {{ urlValue }}
        </a>
        <p
          v-else
-          class="value inline-block rounded-sm mb-0 break-all py-0.5 px-1"
+          class="group-hover:bg-slate-50 group-hover:dark:bg-slate-700 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
        >
          {{ displayValue || '---' }}
        </p>
        <div class="flex max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0">
          <woot-button
-            v-if="showActions"
+            v-if="showCopyAndDeleteButton"
            v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
            variant="link"
            size="small"
            color-scheme="secondary"
            icon="clipboard"
-            class-names="edit-button"
+            class-names="hidden group-hover:flex !w-6 flex-shrink-0"
            @click="onCopy"
          />
          <woot-button
-            v-if="showActions"
+            v-if="showEditButton"
            v-tooltip.right="$t('CUSTOM_ATTRIBUTES.ACTIONS.EDIT')"
            variant="link"
            size="small"
            color-scheme="secondary"
            icon="edit"
-            class-names="edit-button"
+            class-names="hidden group-hover:flex !w-6 flex-shrink-0"
            @click="onEdit"
          />
        </div>
@@ -126,6 +130,7 @@
 </template>

 <script>
+import { mixin as clickaway } from 'vue-clickaway';
 import { format, parseISO } from 'date-fns';
 import { required, url } from 'vuelidate/lib/validators';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
@@ -138,7 +143,7 @@ export default {
  components: {
    MultiselectDropdown,
  },
-  mixins: [customAttributeMixin],
+  mixins: [customAttributeMixin, clickaway],
  props: {
    label: { type: String, required: true },
    values: { type: Array, default: () => [] },
@@ -160,11 +165,18 @@ export default {
      editedValue: null,
    };
  },
-
  computed: {
+    showCopyAndDeleteButton() {
+      return this.value && this.showActions;
+    },
+    showEditButton() {
+      return !this.value && this.showActions;
+    },
    displayValue() {
      if (this.isAttributeTypeDate) {
-        return new Date(this.value || new Date()).toLocaleDateString();
+        return this.value
+          ? new Date(this.value || new Date()).toLocaleDateString()
+          : '';
      }
      if (this.isAttributeTypeCheckbox) {
        return this.value === 'false' ? false : this.value;
@@ -230,6 +242,10 @@ export default {
      this.isEditing = false;
      this.editedValue = this.formattedValue;
    },
+    contactId() {
+      // Fix to solve validation not resetting when contactId changes in contact page
+      this.$v.$reset();
+    },
  },

  validations() {
@@ -268,6 +284,10 @@ export default {
        this.$refs.inputfield.focus();
      }
    },
+    onClickAway() {
+      this.$v.$reset();
+      this.isEditing = false;
+    },
    onEdit() {
      this.isEditing = true;
      this.$nextTick(() => {
@@ -294,6 +314,7 @@ export default {
    },
    onDelete() {
      this.isEditing = false;
+      this.$v.$reset();
      this.$emit('delete', this.attributeKey);
    },
    onCopy() {
@@ -304,35 +325,6 @@ export default {
 </script>

 <style lang="scss" scoped>
-.checkbox-wrap {
-  @apply flex items-center;
-}
-.checkbox {
-  @apply my-0 mr-2 ml-0;
-}
-.attribute-name {
-  &.error {
-    @apply text-red-400 dark:text-red-500;
-  }
-}
-
-.edit-button {
-  @apply hidden;
-}
-
-.value--view {
-  @apply flex;
-
-  &.is-editable:hover {
-    .value {
-      @apply bg-slate-50 dark:bg-slate-700 mb-0;
-    }
-    .edit-button {
-      @apply block;
-    }
-  }
-}
-
 ::v-deep {
  .selector-wrap {
    @apply m-0 top-1;
@@ -7,7 +7,13 @@
      @mousedown="handleMouseDown"
    >
      <div
-        :class="modalContainerClassName"
+        :class="{
+          'modal-container rtl:text-right shadow-md max-h-full overflow-auto relative bg-white dark:bg-slate-800 skip-context-menu': true,
+          'rounded-xl w-[37.5rem]': !fullWidth,
+          'items-center rounded-none flex h-full justify-center w-full':
+            fullWidth,
+          [size]: true,
+        }"
        @mouse.stop
        @mousedown="event => event.stopPropagation()"
      >
@@ -16,7 +22,7 @@
          color-scheme="secondary"
          icon="dismiss"
          variant="clear"
-          class="absolute ltr:right-2 rtl:left-2 top-2 z-10"
+          class="absolute z-10 ltr:right-2 rtl:left-2 top-2"
          @click="close"
        />
        <slot />
@@ -60,15 +66,6 @@ export default {
    };
  },
  computed: {
-    modalContainerClassName() {
-      let className =
-        'modal-container rtl:text-right shadow-md rounded-sm max-h-full overflow-auto relative w-[37.5rem] bg-white dark:bg-slate-800 skip-context-menu';
-      if (this.fullWidth) {
-        return `${className} items-center rounded-none flex h-full justify-center w-full`;
-      }
-
-      return `${className} ${this.size}`;
-    },
    modalClassName() {
      const modalClassNameMap = {
        centered: '',
@@ -1,21 +1,21 @@
 <template>
-  <div class="flex flex-col items-start pt-8 px-8 pb-0">
+  <div class="flex flex-col items-start px-8 pt-8 pb-0">
    <img v-if="headerImage" :src="headerImage" alt="No image" />
    <h2
      ref="modalHeaderTitle"
-      class="text-slate-800 text-lg font-semibold dark:text-slate-50"
+      class="text-base font-semibold leading-6 text-slate-800 dark:text-slate-50"
    >
      {{ headerTitle }}
    </h2>
    <p
      v-if="headerContent"
      ref="modalHeaderContent"
-      class="w-full break-words text-slate-600 mt-2 text-sm dark:text-slate-300"
+      class="w-full mt-2 text-sm leading-5 break-words text-slate-600 dark:text-slate-300"
    >
      {{ headerContent }}
      <span
        v-if="headerContentValue"
-        class="font-semibold text-sm text-slate-600 dark:text-slate-300"
+        class="text-sm font-semibold text-slate-600 dark:text-slate-300"
      >
        {{ headerContentValue }}
      </span>
@@ -12,6 +12,7 @@ const reports = accountId => ({
    'label_reports',
    'inbox_reports',
    'team_reports',
+    'sla_reports',
  ],
  menuItems: [
    {
@@ -71,6 +72,14 @@ const reports = accountId => ({
      toState: frontendURL(`accounts/${accountId}/reports/teams`),
      toStateName: 'team_reports',
    },
+    {
+      icon: 'document-list-clock',
+      label: 'REPORTS_SLA',
+      hasSubMenu: false,
+      featureFlag: FEATURE_FLAGS.SLA,
+      toState: frontendURL(`accounts/${accountId}/reports/sla`),
+      toStateName: 'sla_reports',
+    },
  ],
 });

@@ -142,20 +142,13 @@ const settings = accountId => ({
      toStateName: 'settings_applications',
      featureFlag: FEATURE_FLAGS.INTEGRATIONS,
    },
-    {
-      icon: 'credit-card-person',
-      label: 'BILLING',
-      hasSubMenu: false,
-      toState: frontendURL(`accounts/${accountId}/settings/billing`),
-      toStateName: 'billing_settings_index',
-      showOnlyOnCloud: true,
-    },
    {
      icon: 'key',
      label: 'AUDIT_LOGS',
      hasSubMenu: false,
      toState: frontendURL(`accounts/${accountId}/settings/audit-log/list`),
      toStateName: 'auditlogs_list',
+      isEnterpriseOnly: true,
      featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
      beta: true,
    },
@@ -165,9 +158,18 @@ const settings = accountId => ({
      hasSubMenu: false,
      toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
      toStateName: 'sla_list',
+      isEnterpriseOnly: true,
      featureFlag: FEATURE_FLAGS.SLA,
      beta: true,
    },
+    {
+      icon: 'credit-card-person',
+      label: 'BILLING',
+      hasSubMenu: false,
+      toState: frontendURL(`accounts/${accountId}/settings/billing`),
+      toStateName: 'billing_settings_index',
+      showOnlyOnCloud: true,
+    },
  ],
 });

@@ -2,7 +2,7 @@
  <li v-show="isMenuItemVisible" class="mt-1">
    <div v-if="hasSubMenu" class="flex justify-between">
      <span
-        class="text-sm text-slate-700 dark:text-slate-200 font-semibold my-2 px-2 pt-1"
+        class="px-2 pt-1 my-2 text-sm font-semibold text-slate-700 dark:text-slate-200"
      >
        {{ $t(`SIDEBAR.${menuItem.label}`) }}
      </span>
@@ -19,7 +19,7 @@
    </div>
    <router-link
      v-else
-      class="rounded-lg leading-4 font-medium flex items-center p-2 m-0 text-sm text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
+      class="flex items-center p-2 m-0 text-sm font-medium leading-4 rounded-lg text-slate-700 dark:text-slate-100 hover:bg-slate-25 dark:hover:bg-slate-800"
      :class="computedClass"
      :to="menuItem && menuItem.toState"
    >
@@ -31,7 +31,7 @@
      {{ $t(`SIDEBAR.${menuItem.label}`) }}
      <span
        v-if="showChildCount(menuItem.count)"
-        class="rounded-md text-xxs font-medium mx-1 py-0 px-1"
+        class="px-1 py-0 mx-1 font-medium rounded-md text-xxs"
        :class="{
          'text-slate-300 dark:text-slate-600': isCountZero && !isActiveView,
          'text-slate-600 dark:text-slate-50': !isCountZero && !isActiveView,
@@ -46,13 +46,13 @@
        v-if="menuItem.beta"
        data-view-component="true"
        label="Beta"
-        class="px-1 mx-1 inline-block font-medium leading-4 border border-green-400 text-green-500 rounded-lg text-xxs"
+        class="inline-block px-1 mx-1 font-medium leading-4 text-green-500 border border-green-400 rounded-lg text-xxs"
      >
        {{ $t('SIDEBAR.BETA') }}
      </span>
    </router-link>

-    <ul v-if="hasSubMenu" class="list-none ml-0 mb-0">
+    <ul v-if="hasSubMenu" class="mb-0 ml-0 list-none">
      <secondary-child-nav-item
        v-for="child in menuItem.children"
        :key="child.id"
@@ -94,6 +94,7 @@
 import { mapGetters } from 'vuex';

 import adminMixin from '../../../mixins/isAdmin';
+import configMixin from 'shared/mixins/configMixin';
 import {
  getInboxClassByType,
  getInboxWarningIconClass,
@@ -107,7 +108,7 @@ import {

 export default {
  components: { SecondaryChildNavItem },
-  mixins: [adminMixin],
+  mixins: [adminMixin, configMixin],
  props: {
    menuItem: {
      type: Object,
@@ -132,15 +133,33 @@ export default {
    },
    isMenuItemVisible() {
      if (this.menuItem.globalConfigFlag) {
+        // this checks for the `csmlEditorHost` flag in the global config
+        // if this is present, we toggle the CSML editor menu item
+        // TODO: This is very specific, and can be handled better, fix it
        return !!this.globalConfig[this.menuItem.globalConfigFlag];
      }
+
+      let isFeatureEnabled = true;
+      if (this.menuItem.featureFlag) {
+        isFeatureEnabled = this.isFeatureEnabledonAccount(
+          this.accountId,
+          this.menuItem.featureFlag
+        );
+      }
+
+      if (this.menuItem.isEnterpriseOnly) {
+        if (!this.isEnterprise) return false;
+        return isFeatureEnabled || this.globalConfig.displayManifest;
+      }
+
      if (this.menuItem.featureFlag) {
        return this.isFeatureEnabledonAccount(
          this.accountId,
          this.menuItem.featureFlag
        );
      }
-      return true;
+
+      return isFeatureEnabled;
    },
    isAllConversations() {
      return (
@@ -1,17 +1,17 @@
 <template>
-  <div class="preview-item__wrap flex overflow-auto max-h-[12.5rem]">
+  <div class="flex overflow-auto max-h-[12.5rem]">
    <div
-      v-for="(attachment, index) in attachments"
+      v-for="(attachment, index) in nonRecordedAudioAttachments"
      :key="attachment.id"
      class="preview-item flex items-center p-1 bg-slate-50 dark:bg-slate-800 gap-1 rounded-md w-[15rem] mb-1"
    >
      <div class="max-w-[4rem] flex-shrink-0 w-6 flex items-center">
        <img
          v-if="isTypeImage(attachment.resource)"
-          class="image-thumb"
+          class="object-cover w-6 h-6 rounded-sm"
          :src="attachment.thumb"
        />
-        <span v-else class="w-6 h-6 text-lg relative -top-px text-left">
+        <span v-else class="relative w-6 h-6 text-lg text-left -top-px">
          📄
        </span>
      </div>
@@ -23,73 +23,62 @@
        </span>
      </div>
      <div class="w-[30%] justify-center">
-        <span
-          class="item overflow-hidden text-xs text-ellipsis whitespace-nowrap"
-        >
+        <span class="overflow-hidden text-xs text-ellipsis whitespace-nowrap">
          {{ formatFileSize(attachment.resource) }}
        </span>
      </div>
      <div class="flex items-center justify-center">
        <woot-button
-          v-if="!isTypeAudio(attachment.resource)"
-          class="remove--attachment clear secondary"
+          class="!w-6 !h-6 text-sm rounded-md hover:bg-slate-50 dark:hover:bg-slate-800 clear secondary"
          icon="dismiss"
-          @click="() => onRemoveAttachment(index)"
+          @click="onRemoveAttachment(index)"
        />
      </div>
    </div>
  </div>
 </template>
-<script>
+
+<script setup>
+import { computed } from 'vue';
 import { formatBytes } from 'shared/helpers/FileHelper';
-export default {
-  props: {
-    attachments: {
-      type: Array,
-      default: () => [],
-    },
-    removeAttachment: {
-      type: Function,
-      default: () => {},
-    },
-  },
-  methods: {
-    onRemoveAttachment(index) {
-      this.removeAttachment(index);
-    },
-    formatFileSize(file) {
-      const size = file.byte_size || file.size;
-      return formatBytes(size, 0);
-    },
-    isTypeImage(file) {
-      const type = file.content_type || file.type;
-      return type.includes('image');
-    },
-    isTypeAudio(file) {
-      const type = file.content_type || file.type;
-      return type.includes('audio');
-    },
-    fileName(file) {
-      return file.filename || file.name;
-    },
+
+const props = defineProps({
+  attachments: {
+    type: Array,
+    default: () => [],
  },
+});
+
+const emits = defineEmits(['remove-attachment']);
+
+const nonRecordedAudioAttachments = computed(() => {
+  return props.attachments.filter(attachment => !attachment?.isRecordedAudio);
+});
+
+const recordedAudioAttachments = computed(() =>
+  props.attachments.filter(attachment => attachment.isRecordedAudio)
+);
+
+const onRemoveAttachment = itemIndex => {
+  emits(
+    'remove-attachment',
+    nonRecordedAudioAttachments.value
+      .filter((_, index) => index !== itemIndex)
+      .concat(recordedAudioAttachments.value)
+  );
+};
+
+const formatFileSize = file => {
+  const size = file.byte_size || file.size;
+  return formatBytes(size, 0);
+};
+
+const isTypeImage = file => {
+  const type = file.content_type || file.type;
+  return type.includes('image');
+};
+
+const fileName = file => {
+  return file.filename || file.name;
 };
 </script>
-<style lang="scss" scoped>
-.image-thumb {
-  @apply w-6 h-6 object-cover rounded-sm;
-}
-
-.file-name-wrap,
-.file-size-wrap {
-  @apply flex items-center py-0 px-1;
-
-  > .item {
-    @apply m-0 overflow-hidden text-xs font-medium;
-  }
-}
-
-.remove--attachment {
-  @apply w-6 h-6 rounded-md text-sm cursor-pointer hover:bg-slate-50 dark:hover:bg-slate-800;
-}
-</style>
@@ -1,171 +1,48 @@
 <template>
  <footer
    v-if="isFooterVisible"
-    class="bg-white dark:bg-slate-800 h-12 border-t border-solid border-slate-75 dark:border-slate-700/50 flex items-center justify-between px-6"
+    class="h-12 flex items-center justify-between px-6"
  >
-    <div class="left-aligned-wrap">
-      <div class="text-xs text-slate-600 dark:text-slate-200">
-        <strong>{{ firstIndex }}</strong>
-        - <strong>{{ lastIndex }}</strong> of
-        <strong>{{ totalCount }}</strong> items
-      </div>
-    </div>
-    <div class="right-aligned-wrap">
-      <div
-        v-if="totalCount"
-        class="primary button-group pagination-button-group"
-      >
-        <woot-button
-          size="small"
-          variant="smooth"
-          color-scheme="secondary"
-          class-names="goto-first"
-          :is-disabled="hasFirstPage"
-          @click="onFirstPage"
-        >
-          <fluent-icon icon="chevron-left" size="18" />
-          <fluent-icon
-            icon="chevron-left"
-            size="18"
-            :class="pageFooterIconClass"
-          />
-        </woot-button>
-        <woot-button
-          size="small"
-          variant="smooth"
-          color-scheme="secondary"
-          :is-disabled="hasPrevPage"
-          @click="onPrevPage"
-        >
-          <fluent-icon icon="chevron-left" size="18" />
-        </woot-button>
-        <woot-button
-          size="small"
-          variant="smooth"
-          color-scheme="secondary"
-          @click.prevent
-        >
-          {{ currentPage }}
-        </woot-button>
-        <woot-button
-          size="small"
-          variant="smooth"
-          color-scheme="secondary"
-          :is-disabled="hasNextPage"
-          @click="onNextPage"
-        >
-          <fluent-icon icon="chevron-right" size="18" />
-        </woot-button>
-        <woot-button
-          size="small"
-          variant="smooth"
-          color-scheme="secondary"
-          class-names="goto-last"
-          :is-disabled="hasLastPage"
-          @click="onLastPage"
-        >
-          <fluent-icon icon="chevron-right" size="18" />
-          <fluent-icon
-            icon="chevron-right"
-            size="18"
-            :class="pageFooterIconClass"
-          />
-        </woot-button>
-      </div>
-    </div>
+    <table-footer-results
+      :first-index="firstIndex"
+      :last-index="lastIndex"
+      :total-count="totalCount"
+    />
+    <table-footer-pagination
+      v-if="totalCount"
+      :current-page="currentPage"
+      :total-pages="totalPages"
+      :total-count="totalCount"
+      :page-size="pageSize"
+      @page-change="$emit('page-change', $event)"
+    />
  </footer>
 </template>

-<script>
-import rtlMixin from 'shared/mixins/rtlMixin';
-
-export default {
-  components: {},
-  mixins: [rtlMixin],
-  props: {
-    currentPage: {
-      type: Number,
-      default: 1,
-    },
-    pageSize: {
-      type: Number,
-      default: 25,
-    },
-    totalCount: {
-      type: Number,
-      default: 0,
-    },
+<script setup>
+import { computed } from 'vue';
+import TableFooterResults from './TableFooterResults.vue';
+import TableFooterPagination from './TableFooterPagination.vue';
+const props = defineProps({
+  currentPage: {
+    type: Number,
+    default: 1,
  },
-  computed: {
-    pageFooterIconClass() {
-      return this.isRTLView ? '-mr-3' : '-ml-3';
-    },
-    isFooterVisible() {
-      return this.totalCount && !(this.firstIndex > this.totalCount);
-    },
-    firstIndex() {
-      return this.pageSize * (this.currentPage - 1) + 1;
-    },
-    lastIndex() {
-      return Math.min(this.totalCount, this.pageSize * this.currentPage);
-    },
-    searchButtonClass() {
-      return this.searchQuery !== '' ? 'show' : '';
-    },
-    hasLastPage() {
-      return !!Math.ceil(this.totalCount / this.pageSize);
-    },
-    hasFirstPage() {
-      return this.currentPage === 1;
-    },
-    hasNextPage() {
-      return this.currentPage === Math.ceil(this.totalCount / this.pageSize);
-    },
-    hasPrevPage() {
-      return this.currentPage === 1;
-    },
+  pageSize: {
+    type: Number,
+    default: 25,
  },
-  methods: {
-    onNextPage() {
-      if (this.hasNextPage) {
-        return;
-      }
-      const newPage = this.currentPage + 1;
-      this.onPageChange(newPage);
-    },
-    onPrevPage() {
-      if (this.hasPrevPage) {
-        return;
-      }
-      const newPage = this.currentPage - 1;
-      this.onPageChange(newPage);
-    },
-    onFirstPage() {
-      if (this.hasFirstPage) {
-        return;
-      }
-      const newPage = 1;
-      this.onPageChange(newPage);
-    },
-    onLastPage() {
-      if (this.hasLastPage) {
-        return;
-      }
-      const newPage = Math.ceil(this.totalCount / this.pageSize);
-      this.onPageChange(newPage);
-    },
-    onPageChange(page) {
-      this.$emit('page-change', page);
-    },
+  totalCount: {
+    type: Number,
+    default: 0,
  },
-};
+});
+const totalPages = computed(() => Math.ceil(props.totalCount / props.pageSize));
+const firstIndex = computed(() => props.pageSize * (props.currentPage - 1) + 1);
+const lastIndex = computed(() =>
+  Math.min(props.totalCount, props.pageSize * props.currentPage)
+);
+const isFooterVisible = computed(
+  () => props.totalCount && !(firstIndex.value > props.totalCount)
+);
 </script>
-
-<style lang="scss" scoped>
-.goto-first,
-.goto-last {
-  i:last-child {
-    @apply -ml-1;
-  }
-}
-</style>
@@ -0,0 +1,143 @@
+<template>
+  <div class="flex items-center bg-slate-50 dark:bg-slate-800 h-8 rounded-lg">
+    <woot-button
+      size="small"
+      variant="smooth"
+      color-scheme="secondary"
+      :is-disabled="hasFirstPage"
+      class-names="dark:!bg-slate-800 !opacity-100 ltr:rounded-l-lg ltr:rounded-r-none rtl:rounded-r-lg rtl:rounded-l-none"
+      :class="buttonClass(hasFirstPage)"
+      @click="onFirstPage"
+    >
+      <fluent-icon
+        icon="chevrons-left"
+        size="20"
+        icon-lib="lucide"
+        :class="hasFirstPage && 'opacity-40'"
+      />
+    </woot-button>
+    <div class="bg-slate-75 dark:bg-slate-700/50 w-px rounded-sm h-4" />
+    <woot-button
+      size="small"
+      variant="smooth"
+      color-scheme="secondary"
+      :is-disabled="hasPrevPage"
+      class-names="dark:!bg-slate-800 !opacity-100 rounded-none"
+      :class="buttonClass(hasPrevPage)"
+      @click="onPrevPage"
+    >
+      <fluent-icon
+        icon="chevron-left-single"
+        size="20"
+        icon-lib="lucide"
+        :class="hasPrevPage && 'opacity-40'"
+      />
+    </woot-button>
+
+    <div
+      class="flex px-3 items-center gap-3 tabular-nums bg-slate-50 dark:bg-slate-800 text-slate-700 dark:text-slate-100"
+    >
+      <span class="text-sm text-slate-800 dark:text-slate-75">
+        {{ currentPage }}
+      </span>
+      <span class="text-slate-600 dark:text-slate-500">/</span>
+      <span class="text-sm text-slate-600 dark:text-slate-500">
+        {{ totalPages }}
+      </span>
+    </div>
+    <woot-button
+      size="small"
+      variant="smooth"
+      color-scheme="secondary"
+      :is-disabled="hasNextPage"
+      class-names="dark:!bg-slate-800 !opacity-100 rounded-none"
+      :class="buttonClass(hasNextPage)"
+      @click="onNextPage"
+    >
+      <fluent-icon
+        icon="chevron-right-single"
+        size="20"
+        icon-lib="lucide"
+        :class="hasNextPage && 'opacity-40'"
+      />
+    </woot-button>
+    <div class="bg-slate-75 dark:bg-slate-700/50 w-px rounded-sm h-4" />
+    <woot-button
+      size="small"
+      variant="smooth"
+      color-scheme="secondary"
+      class-names="dark:!bg-slate-800 !opacity-100 ltr:rounded-r-lg ltr:rounded-l-none rtl:rounded-l-lg rtl:rounded-r-none"
+      :class="buttonClass(hasLastPage)"
+      :is-disabled="hasLastPage"
+      @click="onLastPage"
+    >
+      <fluent-icon
+        icon="chevrons-right"
+        size="20"
+        icon-lib="lucide"
+        :class="hasLastPage && 'opacity-40'"
+      />
+    </woot-button>
+  </div>
+</template>
+
+<script setup>
+import { computed } from 'vue';
+
+// Props
+const props = defineProps({
+  currentPage: {
+    type: Number,
+    default: 1,
+  },
+  totalCount: {
+    type: Number,
+    default: 0,
+  },
+  totalPages: {
+    type: Number,
+    default: 0,
+  },
+});
+
+const hasLastPage = computed(
+  () => props.currentPage === props.totalPages || props.totalPages === 1
+);
+const hasFirstPage = computed(() => props.currentPage === 1);
+const hasNextPage = computed(() => props.currentPage === props.totalPages);
+const hasPrevPage = computed(() => props.currentPage === 1);
+
+const emit = defineEmits(['page-change']);
+
+function buttonClass(hasPage) {
+  if (hasPage) {
+    return 'hover:!bg-slate-50 dark:hover:!bg-slate-800';
+  }
+  return 'dark:hover:!bg-slate-700/50';
+}
+
+function onPageChange(newPage) {
+  emit('page-change', newPage);
+}
+
+const onNextPage = () => {
+  if (!onNextPage.value) {
+    onPageChange(props.currentPage + 1);
+  }
+};
+const onPrevPage = () => {
+  if (!hasPrevPage.value) {
+    onPageChange(props.currentPage - 1);
+  }
+};
+const onFirstPage = () => {
+  if (!hasFirstPage.value) {
+    onPageChange(1);
+  }
+};
+const onLastPage = () => {
+  if (!hasLastPage.value) {
+    onPageChange(props.totalPages);
+  }
+};
+</script>
@@ -0,0 +1,28 @@
+<template>
+  <span class="text-sm text-slate-700 dark:text-slate-200 font-medium">
+    {{
+      $t('GENERAL.SHOWING_RESULTS', {
+        firstIndex,
+        lastIndex,
+        totalCount,
+      })
+    }}
+  </span>
+</template>
+
+<script setup>
+defineProps({
+  firstIndex: {
+    type: Number,
+    default: 0,
+  },
+  lastIndex: {
+    type: Number,
+    default: 0,
+  },
+  totalCount: {
+    type: Number,
+    default: 0,
+  },
+});
+</script>
@@ -0,0 +1,39 @@
+<script setup>
+import { computed } from 'vue';
+const props = defineProps({
+  span: {
+    type: Number,
+    required: true,
+  },
+  label: {
+    type: String,
+    required: true,
+    default: '',
+  },
+});
+
+const spanClass = computed(() => {
+  if (props.span === 1) return 'col-span-1';
+  if (props.span === 2) return 'col-span-2';
+  if (props.span === 3) return 'col-span-3';
+  if (props.span === 4) return 'col-span-4';
+  if (props.span === 5) return 'col-span-5';
+  if (props.span === 6) return 'col-span-6';
+  if (props.span === 7) return 'col-span-7';
+  if (props.span === 8) return 'col-span-8';
+  if (props.span === 9) return 'col-span-9';
+  if (props.span === 10) return 'col-span-10';
+
+  return 'col-span-1';
+});
+</script>
+<template>
+  <div
+    class="flex items-center px-0 py-2 text-xs font-medium text-left uppercase text-slate-700 dark:text-slate-100 rtl:text-right"
+    :class="spanClass"
+  >
+    <slot>
+      {{ label }}
+    </slot>
+  </div>
+</template>
@@ -231,7 +231,18 @@ export default {
    @apply bg-transparent max-h-60 min-h-[3rem] pt-4 px-0 pb-0 resize-none;
  }
 }
-.video-js .vjs-control-bar {
-  background-color: transparent;
+// Added to override the default text and bg style to support dark and light mode.
+.video-js .vjs-control-bar,
+.vjs-record.video-js .vjs-control.vjs-record-indicator:before {
+  @apply text-slate-600 dark:text-slate-200 bg-transparent dark:bg-transparent;
+}
+// Added to fix  div overlays the screen and takes over the button clicks
+// https://github.com/collab-project/videojs-record/issues/688
+// https://github.com/collab-project/videojs-record/pull/709
+.vjs-record.video-js .vjs-control.vjs-record-indicator.vjs-hidden,
+.vjs-record.video-js .vjs-control.vjs-record-indicator,
+.vjs-record.video-js .vjs-control.vjs-record-indicator:before,
+.vjs-record.video-js .vjs-control.vjs-record-indicator:after {
+  @apply pointer-events-none;
 }
 </style>
@@ -14,11 +14,7 @@
          @click="retrySendMessage"
        />
      </div>
-      <div
-        v-tooltip.top-start="messageToolTip"
-        :class="bubbleClass"
-        @contextmenu="openContextMenu($event)"
-      >
+      <div :class="bubbleClass" @contextmenu="openContextMenu($event)">
        <bubble-mail-head
          :email-attributes="contentAttributes.email"
          :cc="emailHeadAttributes.cc"
@@ -90,7 +86,7 @@
          :id="data.id"
          :sender="data.sender"
          :story-sender="storySender"
-          :external-error="externalError"
+          :external-error="errorMessageTooltip"
          :story-id="`${storyId}`"
          :is-a-tweet="isATweet"
          :is-a-whatsapp-channel="isAWhatsAppChannel"
@@ -412,14 +408,11 @@ export default {
          }
        : false;
    },
-    messageToolTip() {
-      if (this.isMessageDeleted) {
-        return false;
-      }
+    errorMessageTooltip() {
      if (this.isFailed) {
        return this.externalError || this.$t(`CONVERSATION.SEND_FAILED`);
      }
-      return false;
+      return '';
    },
    wrapClass() {
      return {
@@ -100,7 +100,7 @@
      <attachment-preview
        class="flex-col mt-4"
        :attachments="attachedFiles"
-        :remove-attachment="removeAttachment"
+        @remove-attachment="removeAttachment"
      />
    </div>
    <message-signature-missing-alert
@@ -937,6 +937,13 @@ export default {
      this.bccEmails = '';
      this.toEmails = '';
    },
+    clearRecorder() {
+      this.isRecordingAudio = false;
+      // Only clear the recorded audio when we click toggle button.
+      this.attachedFiles = this.attachedFiles.filter(
+        file => !file?.isRecordedAudio
+      );
+    },
    toggleEmojiPicker() {
      this.showEmojiPicker = !this.showEmojiPicker;
    },
@@ -944,8 +951,7 @@ export default {
      this.isRecordingAudio = !this.isRecordingAudio;
      this.isRecorderAudioStopped = !this.isRecordingAudio;
      if (!this.isRecordingAudio) {
-        this.clearMessage();
-        this.clearEmailField();
+        this.clearRecorder();
      }
    },
    toggleAudioRecorderPlayPause() {
@@ -989,7 +995,13 @@ export default {
      }
    },
    onFinishRecorder(file) {
-      return file && this.onFileUpload(file);
+      // Added a new key isRecordedAudio to the file to find it's and recorded audio
+      // Because to filter and show only non recorded audio and other attachments
+      const autoRecordedFile = {
+        ...file,
+        isRecordedAudio: true,
+      };
+      return file && this.onFileUpload(autoRecordedFile);
    },
    toggleTyping(status) {
      const conversationId = this.currentChat.id;
@@ -1015,13 +1027,12 @@ export default {
          isPrivate: this.isPrivate,
          thumb: reader.result,
          blobSignedId: blob ? blob.signed_id : undefined,
+          isRecordedAudio: file?.isRecordedAudio || false,
        });
      };
    },
-    removeAttachment(itemIndex) {
-      this.attachedFiles = this.attachedFiles.filter(
-        (item, index) => itemIndex !== index
-      );
+    removeAttachment(attachments) {
+      this.attachedFiles = attachments;
    },
    setReplyToInPayload(payload) {
      if (this.inReplyTo?.id) {
@@ -17,7 +17,7 @@
      @error="onImgError"
      @click="onClick"
    />
-    <audio v-else-if="isAudio" controls class="skip-context-menu">
+    <audio v-else-if="isAudio" controls class="skip-context-menu mb-0.5">
      <source :src="`${dataUrl}?t=${Date.now()}`" />
    </audio>
    <gallery-view
@@ -5,10 +5,10 @@
    :class="showExtendedInfo ? 'h-[26px] rounded-lg' : 'rounded h-5'"
  >
    <div
+      v-on-clickaway="closeSlaPopover"
      class="flex items-center w-full truncate"
      :class="showExtendedInfo ? 'px-1.5' : 'px-2 gap-1'"
      @mouseover="openSlaPopover()"
-      @mouseleave="closeSlaPopover()"
    >
      <div
        class="flex items-center gap-1"
@@ -42,7 +42,7 @@
    </div>
    <SLA-popover-card
      v-if="showSlaPopoverCard"
-      :all-missed-slas="slaEvents"
+      :sla-missed-events="slaEvents"
      class="right-0 top-7"
    />
  </div>
@@ -51,6 +51,7 @@
 <script>
 import { evaluateSLAStatus } from '../helpers/SLAHelper';
 import SLAPopoverCard from './SLAPopoverCard.vue';
+import { mixin as clickaway } from 'vue-clickaway';

 const REFRESH_INTERVAL = 60000;

@@ -58,6 +59,7 @@ export default {
  components: {
    SLAPopoverCard,
  },
+  mixins: [clickaway],
  props: {
    chat: {
      type: Object,
@@ -0,0 +1,35 @@
+<script setup>
+import { format, fromUnixTime } from 'date-fns';
+
+defineProps({
+  label: {
+    type: String,
+    required: true,
+  },
+  items: {
+    type: Array,
+    required: true,
+  },
+});
+const formatDate = timestamp =>
+  format(fromUnixTime(timestamp), 'MMM dd, yyyy, hh:mm a');
+</script>
+<template>
+  <div class="flex justify-between w-full">
+    <span
+      class="text-sm sticky top-0 h-fit font-normal tracking-[-0.6%] min-w-[140px] truncate text-slate-600 dark:text-slate-200"
+    >
+      {{ label }}
+    </span>
+    <div class="flex flex-col w-full gap-2">
+      <span
+        v-for="item in items"
+        :key="item.id"
+        class="text-sm font-normal text-slate-900 dark:text-slate-25 text-right tabular-nums"
+      >
+        {{ formatDate(item.created_at) }}
+      </span>
+      <slot name="showMore" />
+    </div>
+  </div>
+</template>
@@ -1,45 +1,85 @@
 <script setup>
-import { format, fromUnixTime } from 'date-fns';
+import { ref, computed } from 'vue';

-defineProps({
-  allMissedSlas: {
+import wootConstants from 'dashboard/constants/globals';
+import SLAEventItem from './SLAEventItem.vue';
+
+const { SLA_MISS_TYPES } = wootConstants;
+
+const props = defineProps({
+  slaMissedEvents: {
    type: Array,
-    default: () => [],
+    required: true,
  },
 });

-const formatDate = timestamp => format(fromUnixTime(timestamp), 'PP');
+const shouldShowAllNrts = ref(false);

-const upperCase = str => str.toUpperCase();
+const frtMisses = computed(() =>
+  props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.FRT
+  )
+);
+const nrtMisses = computed(() => {
+  const missedEvents = props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.NRT
+  );
+  return shouldShowAllNrts.value ? missedEvents : missedEvents.slice(0, 6);
+});
+const rtMisses = computed(() =>
+  props.slaMissedEvents.filter(
+    slaEvent => slaEvent.event_type === SLA_MISS_TYPES.RT
+  )
+);
+
+const shouldShowMoreNRTButton = computed(() => nrtMisses.value.length > 6);
+const toggleShowAllNRT = () => {
+  shouldShowAllNrts.value = !shouldShowAllNrts.value;
+};
 </script>
 <template>
  <div
-    class="absolute flex flex-col items-start bg-[#fdfdfd] dark:bg-slate-800 z-50 p-4 border border-solid border-slate-75 dark:border-slate-700 w-[384px] rounded-xl gap-4"
+    class="absolute flex flex-col items-start bg-[#fdfdfd] dark:bg-slate-800 z-50 p-4 border border-solid border-slate-75 dark:border-slate-700 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
  >
-    <div
-      v-for="missedSLA in allMissedSlas"
-      :key="missedSLA.id"
-      class="flex items-center justify-between w-full"
+    <span class="text-sm font-medium text-slate-900 dark:text-slate-25">
+      {{ $t('SLA.EVENTS.TITLE') }}
+    </span>
+    <SLA-event-item
+      v-if="frtMisses.length"
+      :label="$t('SLA.EVENTS.FRT')"
+      :items="frtMisses"
+    />
+    <SLA-event-item
+      v-if="nrtMisses.length"
+      :label="$t('SLA.EVENTS.NRT')"
+      :items="nrtMisses"
    >
-      <span
-        class="text-sm font-normal tracking-[-0.6%] w-[140px] truncate text-slate-900 dark:text-slate-50"
-      >
-        {{
-          $t(
-            `CONVERSATION.HEADER.SLA_POPOVER.${upperCase(missedSLA.event_type)}`
-          )
-        }}
-      </span>
-      <span
-        class="text-sm font-normal tracking-[-0.6%] text-slate-600 dark:text-slate-200"
-      >
-        {{ $t('CONVERSATION.HEADER.SLA_POPOVER.MISSED') }}
-      </span>
-      <span
-        class="text-sm font-normal tracking-[-0.6%] text-slate-900 dark:text-slate-50"
-      >
-        {{ formatDate(missedSLA.created_at) }}
-      </span>
-    </div>
+      <template #showMore>
+        <div
+          v-if="shouldShowMoreNRTButton"
+          class="flex flex-col items-end w-full"
+        >
+          <woot-button
+            size="small"
+            :icon="!shouldShowAllNrts ? 'plus-sign' : ''"
+            variant="link"
+            color-scheme="secondary"
+            class="hover:!no-underline !gap-1 hover:!bg-transparent dark:hover:!bg-transparent"
+            @click="toggleShowAllNRT"
+          >
+            {{
+              shouldShowAllNrts
+                ? $t('SLA.EVENTS.HIDE', { count: nrtMisses.length })
+                : $t('SLA.EVENTS.SHOW_MORE', { count: nrtMisses.length })
+            }}
+          </woot-button>
+        </div>
+      </template>
+    </SLA-event-item>
+    <SLA-event-item
+      v-if="rtMisses.length"
+      :label="$t('SLA.EVENTS.RT')"
+      :items="rtMisses"
+    />
  </div>
 </template>
@@ -46,6 +46,11 @@ export default {
      type: Number,
      required: true,
    },
+    conversationLabels: {
+      type: String,
+      required: false,
+      default: '',
+    },
  },
  data() {
    return {
@@ -0,0 +1,32 @@
+import { computed, getCurrentInstance } from 'vue';
+import Vue from 'vue';
+import VueI18n from 'vue-i18n';
+
+let i18nInstance = VueI18n;
+
+export function useI18n() {
+  if (!i18nInstance) throw new Error('vue-i18n not initialized');
+
+  const i18n = i18nInstance;
+
+  const instance = getCurrentInstance();
+  const vm = instance?.proxy || instance || new Vue({});
+
+  const locale = computed({
+    get() {
+      return i18n.locale;
+    },
+    set(v) {
+      i18n.locale = v;
+    },
+  });
+
+  return {
+    locale,
+    t: vm.$t.bind(vm),
+    tc: vm.$tc.bind(vm),
+    d: vm.$d.bind(vm),
+    te: vm.$te.bind(vm),
+    n: vm.$n.bind(vm),
+  };
+}
@@ -59,5 +59,10 @@ export default {
    TYPE: 'type',
    SORT_ORDER: 'sort_order',
  },
+  SLA_MISS_TYPES: {
+    FRT: 'frt',
+    NRT: 'nrt',
+    RT: 'rt',
+  },
 };
 export const DEFAULT_REDIRECT_URL = '/app/';
@@ -1,5 +1,4 @@
 import AnalyticsHelper from './AnalyticsHelper';
-import LogRocket from 'logrocket';
 import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';

 export const CHATWOOT_SET_USER = 'CHATWOOT_SET_USER';
@@ -11,12 +10,6 @@ export const ANALYTICS_RESET = 'ANALYTICS_RESET';
 export const initializeAnalyticsEvents = () => {
  window.bus.$on(ANALYTICS_IDENTITY, ({ user }) => {
    AnalyticsHelper.identify(user);
-    if (window.logRocketProjectId) {
-      LogRocket.identify(user.id, {
-        email: user.email,
-        name: user.name,
-      });
-    }
  });
 };

@@ -296,6 +296,8 @@
    "BUTTON": "Add custom attribute",
    "NOT_AVAILABLE": "There are no custom attributes available for this contact.",
    "COPY_SUCCESSFUL": "Copied to clipboard successfully",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
    "ACTIONS": {
      "COPY": "Copy attribute",
      "DELETE": "Delete attribute",
@@ -44,7 +44,8 @@
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
      "CREATED_AT": "Created At",
      "LAST_ACTIVITY": "Last Activity",
-      "REFERER_LINK": "Referrer link"
+      "REFERER_LINK": "Referrer link",
+      "BLOCKED": "Blocked"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "Standard Filters",
@@ -64,7 +64,14 @@
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Mark as pending",
@@ -0,0 +1,5 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
+  }
+}
@@ -87,7 +87,10 @@
      "conversation_assignment": "Conversation Assigned",
      "assigned_conversation_new_message": "New Message",
      "participating_conversation_new_message": "New Message",
-      "conversation_mention": "Mention"
+      "conversation_mention": "Mention",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
    }
  },
  "NETWORK": {
@@ -4,24 +4,28 @@
      "TITLE": "Inbox",
      "DISPLAY_DROPDOWN": "Display",
      "LOADING": "Fetching notifications",
-      "EOF": "All notifications loaded 🎉",
      "404": "There are no active notifications in this group.",
      "NO_NOTIFICATIONS": "No notifications",
      "NOTE": "Notifications from all subscribed inboxes",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
    },
    "ACTION_HEADER": {
      "SNOOZE": "Snooze notification",
-      "DELETE": "Delete notification"
+      "DELETE": "Delete notification",
+      "BACK": "Back"
    },
    "TYPES": {
      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
      "CONVERSATION_CREATION": "New conversation created",
      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
-      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
    },
    "MENU_ITEM": {
      "MARK_AS_READ": "Mark as read",
@@ -35,6 +35,14 @@
        "NAME": "Resolution Count",
        "DESC": "( Total )"
      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( Total )"
+      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -130,7 +138,11 @@
        "groupBy": "Year"
      }
    ],
-    "BUSINESS_HOURS": "Business Hours"
+    "BUSINESS_HOURS": "Business Hours",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "No results found"
+    }
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
@@ -433,6 +445,27 @@
      }
    }
  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Overview",
    "LIVE": "Live",
@@ -476,5 +509,54 @@
    "THURSDAY": "Thursday",
    "FRIDAY": "Friday",
    "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "No results found",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "Agent name",
+        "INBOXES": "Inbox name",
+        "LABELS": "Label name",
+        "TEAMS": "Team name"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "Inbox",
+      "AGENTS": "Agent",
+      "LABELS": "Label",
+      "TEAMS": "Team"
+    },
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "Conversation",
+        "AGENT": "Agent"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
  }
 }
@@ -83,7 +83,10 @@
        "CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
        "CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
      },
      "API": {
        "UPDATE_SUCCESS": "Your notification preferences are updated successfully",
@@ -98,7 +101,10 @@
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
        "HAS_ENABLED_PUSH": "You have enabled push for this browser.",
-        "REQUEST_PUSH": "Enable push notifications"
+        "REQUEST_PUSH": "Enable push notifications",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "Profile Image"
@@ -199,6 +205,7 @@
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
    "SWITCH": "Switch",
+    "INBOX_VIEW": "Inbox View",
    "CONVERSATIONS": "Conversations",
    "INBOX": "Inbox",
    "ALL_CONVERSATIONS": "All Conversations",
@@ -237,6 +244,8 @@
    "CAMPAIGNS": "Campaigns",
    "ONGOING": "Ongoing",
    "ONE_OFF": "One off",
+    "REPORTS_SLA": "SLA",
+    "REPORTS_BOT": "Bot",
    "REPORTS_AGENT": "Agents",
    "REPORTS_LABEL": "Labels",
    "REPORTS_INBOX": "Inbox",
@@ -1,22 +1,31 @@
 {
  "SLA": {
    "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
+    "ADD_ACTION": "Add SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
+    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
+    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "Name",
-        "Description",
-        "FRT",
-        "NRT",
-        "RT",
-        "Business Hours"
-      ]
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
+      "BUSINESS_HOURS_ON": "Business hours on",
+      "BUSINESS_HOURS_OFF": "Business hours off",
+      "RESPONSE_TYPES": {
+        "FRT": "First response time threshold",
+        "NRT": "Next response time threshold",
+        "RT": "Resolution time threshold",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
    },
    "FORM": {
      "NAME": {
@@ -56,18 +65,32 @@
    },
    "ADD": {
      "TITLE": "Add SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
+      "DESC": "Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "There was an error, please try again"
      }
    },
-    "EDIT": {
-      "TITLE": "Edit SLA",
+    "DELETE": {
+      "TITLE": "Delete SLA",
      "API": {
-        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "There was an error, please try again"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure you want to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
      }
+    },
+    "EVENTS": {
+      "TITLE": "SLA Misses",
+      "FRT": "First response time",
+      "NRT": "Next response time",
+      "RT": "Resolution time",
+      "SHOW_MORE": "{count} more",
+      "HIDE": "Hide {count} rows"
    }
  }
 }
@@ -296,6 +296,8 @@
    "BUTTON": "إضافة سمة خاصة",
    "NOT_AVAILABLE": "لا توجد سمات مخصصة متاحة لجهة الاتصال هذه.",
    "COPY_SUCCESSFUL": "تم النسخ إلى الحافظة بنجاح",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
    "ACTIONS": {
      "COPY": "نسخ السمة",
      "DELETE": "حذف السمة",
@@ -44,7 +44,8 @@
      "CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
      "CREATED_AT": "تم إنشاؤها في",
      "LAST_ACTIVITY": "آخر نشاط",
-      "REFERER_LINK": "رابط المرجع"
+      "REFERER_LINK": "رابط المرجع",
+      "BLOCKED": "Blocked"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "الفلاتر القياسية",
@@ -64,7 +64,14 @@
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "غفوة حتى الغد",
      "SNOOZED_UNTIL_NEXT_WEEK": "غفوة حتى الأسبوع القادم",
-      "SNOOZED_UNTIL_NEXT_REPLY": "غفوة حتى الرد التالي"
+      "SNOOZED_UNTIL_NEXT_REPLY": "غفوة حتى الرد التالي",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "تحديد كمعلق",
@@ -0,0 +1,5 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
+  }
+}
@@ -87,7 +87,10 @@
      "conversation_assignment": "تم تعيين المحادثة",
      "assigned_conversation_new_message": "رسالة جديدة",
      "participating_conversation_new_message": "رسالة جديدة",
-      "conversation_mention": "إشارة"
+      "conversation_mention": "إشارة",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
    }
  },
  "NETWORK": {
@@ -4,24 +4,28 @@
      "TITLE": "صندوق الوارد",
      "DISPLAY_DROPDOWN": "Display",
      "LOADING": "Fetching notifications",
-      "EOF": "تم تحميل كافة الإشعارات 🎉",
      "404": "There are no active notifications in this group.",
      "NO_NOTIFICATIONS": "No notifications",
      "NOTE": "Notifications from all subscribed inboxes",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "غفوة حتى الغد",
      "SNOOZED_UNTIL_NEXT_WEEK": "غفوة حتى الأسبوع القادم"
    },
    "ACTION_HEADER": {
      "SNOOZE": "Snooze notification",
-      "DELETE": "Delete notification"
+      "DELETE": "Delete notification",
+      "BACK": "العودة"
    },
    "TYPES": {
      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
      "CONVERSATION_CREATION": "New conversation created",
      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
-      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
    },
    "MENU_ITEM": {
      "MARK_AS_READ": "Mark as read",
@@ -35,6 +35,14 @@
        "NAME": "عدد مرات الإغلاق",
        "DESC": "(الإجمالي)"
      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "عدد مرات الإغلاق",
+        "DESC": "(الإجمالي)"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "(الإجمالي)"
+      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -130,7 +138,11 @@
        "groupBy": "الشهر"
      }
    ],
-    "BUSINESS_HOURS": "ساعات العمل"
+    "BUSINESS_HOURS": "ساعات العمل",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "لم يتم العثور على النتائج"
+    }
  },
  "AGENT_REPORTS": {
    "HEADER": "نظرة عامة للوكلاء",
@@ -433,6 +445,27 @@
      }
    }
  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
  "OVERVIEW_REPORTS": {
    "HEADER": "نظرة عامة",
    "LIVE": "مباشر",
@@ -476,5 +509,54 @@
    "THURSDAY": "Thursday",
    "FRIDAY": "Friday",
    "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "لم يتم العثور على النتائج",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "اسم الموظف",
+        "INBOXES": "اسم صندوق الوارد",
+        "LABELS": "اسم الوسم",
+        "TEAMS": "اسم الفريق"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "صندوق الوارد",
+      "AGENTS": "موظف الدعم",
+      "LABELS": "الوسم",
+      "TEAMS": "الفريق"
+    },
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "المحادثات",
+        "AGENT": "موظف الدعم"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
  }
 }
@@ -83,7 +83,10 @@
        "CONVERSATION_CREATION": "إرسال إشعارات للبريد الإلكتروني عند ورود محادثة جديدة",
        "CONVERSATION_MENTION": "إرسال إشعارات بالبريد الإلكتروني عندما يتم ذكرك في محادثة",
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات البريد الإلكتروني عند إنشاء رسالة جديدة في محادثة موكلة",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
      },
      "API": {
        "UPDATE_SUCCESS": "يتم تحديث إعدادات الإشعارات بنجاح",
@@ -98,7 +101,10 @@
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "إرسال إشعارات التنية عند إنشاء رسالة جديدة في محادثة موكلة",
        "HAS_ENABLED_PUSH": "لقد قمت بتمكين الإشعارات لهذا المتصفح.",
-        "REQUEST_PUSH": "تفعيل إشعارات المتصفح"
+        "REQUEST_PUSH": "تفعيل إشعارات المتصفح",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "صورة الملف الشخصي"
@@ -199,6 +205,7 @@
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "مشاهدة حاليا:",
    "SWITCH": "تبديل",
+    "INBOX_VIEW": "Inbox View",
    "CONVERSATIONS": "المحادثات",
    "INBOX": "صندوق الوارد",
    "ALL_CONVERSATIONS": "كل المحادثات",
@@ -237,6 +244,8 @@
    "CAMPAIGNS": "الحملات",
    "ONGOING": "جارية",
    "ONE_OFF": "إيقاف واحد",
+    "REPORTS_SLA": "SLA",
+    "REPORTS_BOT": "رد آلي",
    "REPORTS_AGENT": "موظف الدعم",
    "REPORTS_LABEL": "الوسوم",
    "REPORTS_INBOX": "صندوق الوارد",
@@ -1,22 +1,31 @@
 {
  "SLA": {
    "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
+    "ADD_ACTION": "Add SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
+    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
+    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
-    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "الاسم",
-        "الوصف",
-        "FRT",
-        "NRT",
-        "RT",
-        "ساعات العمل"
-      ]
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
+      "BUSINESS_HOURS_ON": "Business hours on",
+      "BUSINESS_HOURS_OFF": "Business hours off",
+      "RESPONSE_TYPES": {
+        "FRT": "First response time threshold",
+        "NRT": "Next response time threshold",
+        "RT": "Resolution time threshold",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
    },
    "FORM": {
      "NAME": {
@@ -56,18 +65,32 @@
    },
    "ADD": {
      "TITLE": "Add SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
+      "DESC": "Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
      }
    },
-    "EDIT": {
-      "TITLE": "Edit SLA",
+    "DELETE": {
+      "TITLE": "Delete SLA",
      "API": {
-        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
+      },
+      "CONFIRM": {
+        "TITLE": "تأكيد الحذف",
+        "MESSAGE": "Are you sure you want to delete ",
+        "YES": "نعم، احذف ",
+        "NO": "لا، احتفظ "
      }
+    },
+    "EVENTS": {
+      "TITLE": "SLA Misses",
+      "FRT": "وقت الاستجابة الأولى",
+      "NRT": "Next response time",
+      "RT": "Resolution time",
+      "SHOW_MORE": "{count} more",
+      "HIDE": "Hide {count} rows"
    }
  }
 }
@@ -83,7 +83,7 @@
      "SELECT_ALL": "تحديد جميع الوكلاء",
      "SELECTED_COUNT": "تم تحديد %{selected} من أصل %{total} وكيل.",
      "BUTTON_TEXT": "إضافة موظفين",
-      "AGENT_VALIDATION_ERROR": "اختيار وكيل واحد على الاقل."
+      "AGENT_VALIDATION_ERROR": "اختيار وكيل واحد على الأقل."
    },
    "FINISH": {
      "TITLE": "أصبح فريقك جاهزة الآن!",
@@ -296,6 +296,8 @@
    "BUTTON": "Добавяне на персонализиран атрибут",
    "NOT_AVAILABLE": "Няма персонализирани атрибути за този контакт.",
    "COPY_SUCCESSFUL": "Успешно копиране в клипборда",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
    "ACTIONS": {
      "COPY": "Копиране на атрибут",
      "DELETE": "Изтриване на атрибут",
@@ -44,7 +44,8 @@
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
      "CREATED_AT": "Created At",
      "LAST_ACTIVITY": "Последна активност",
-      "REFERER_LINK": "Referrer link"
+      "REFERER_LINK": "Referrer link",
+      "BLOCKED": "Blocked"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "Standard Filters",
@@ -64,7 +64,14 @@
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Mark as pending",
@@ -0,0 +1,5 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
+  }
+}
@@ -87,7 +87,10 @@
      "conversation_assignment": "Conversation Assigned",
      "assigned_conversation_new_message": "New Message",
      "participating_conversation_new_message": "New Message",
-      "conversation_mention": "Mention"
+      "conversation_mention": "Mention",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
    }
  },
  "NETWORK": {
@@ -4,24 +4,28 @@
      "TITLE": "Входяща кутия",
      "DISPLAY_DROPDOWN": "Display",
      "LOADING": "Fetching notifications",
-      "EOF": "All notifications loaded 🎉",
      "404": "There are no active notifications in this group.",
      "NO_NOTIFICATIONS": "No notifications",
      "NOTE": "Notifications from all subscribed inboxes",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
    },
    "ACTION_HEADER": {
      "SNOOZE": "Snooze notification",
-      "DELETE": "Delete notification"
+      "DELETE": "Delete notification",
+      "BACK": "Back"
    },
    "TYPES": {
      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
      "CONVERSATION_CREATION": "New conversation created",
      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
-      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
    },
    "MENU_ITEM": {
      "MARK_AS_READ": "Mark as read",
@@ -35,6 +35,14 @@
        "NAME": "Resolution Count",
        "DESC": "( Total )"
      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( Total )"
+      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -130,7 +138,11 @@
        "groupBy": "Month"
      }
    ],
-    "BUSINESS_HOURS": "Business Hours"
+    "BUSINESS_HOURS": "Business Hours",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "Няма намерени резултати"
+    }
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
@@ -433,6 +445,27 @@
      }
    }
  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Overview",
    "LIVE": "Live",
@@ -476,5 +509,54 @@
    "THURSDAY": "Thursday",
    "FRIDAY": "Friday",
    "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "Няма намерени резултати",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "Agent name",
+        "INBOXES": "Inbox name",
+        "LABELS": "Label name",
+        "TEAMS": "Team name"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "Входяща кутия",
+      "AGENTS": "Агент",
+      "LABELS": "Label",
+      "TEAMS": "Team"
+    },
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "Разговор",
+        "AGENT": "Агент"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
  }
 }
@@ -83,7 +83,10 @@
        "CONVERSATION_CREATION": "Send email notifications when a new conversation is created",
        "CONVERSATION_MENTION": "Send email notifications when you are mentioned in a conversation",
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in an assigned conversation",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
      },
      "API": {
        "UPDATE_SUCCESS": "Your notification preferences are updated successfully",
@@ -98,7 +101,10 @@
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in an assigned conversation",
        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
        "HAS_ENABLED_PUSH": "You have enabled push for this browser.",
-        "REQUEST_PUSH": "Enable push notifications"
+        "REQUEST_PUSH": "Enable push notifications",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "Profile Image"
@@ -199,6 +205,7 @@
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
    "SWITCH": "Switch",
+    "INBOX_VIEW": "Inbox View",
    "CONVERSATIONS": "Разговори",
    "INBOX": "Входяща кутия",
    "ALL_CONVERSATIONS": "All Conversations",
@@ -237,6 +244,8 @@
    "CAMPAIGNS": "Campaigns",
    "ONGOING": "Ongoing",
    "ONE_OFF": "One off",
+    "REPORTS_SLA": "SLA",
+    "REPORTS_BOT": "Бот",
    "REPORTS_AGENT": "Агенти",
    "REPORTS_LABEL": "Labels",
    "REPORTS_INBOX": "Входяща кутия",
@@ -1,22 +1,31 @@
 {
  "SLA": {
    "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
+    "ADD_ACTION": "Add SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
+    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
+    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
-    "SEARCH_404": "Няма резултати отговарящи на тази заявка",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "Име",
-        "Описание",
-        "FRT",
-        "NRT",
-        "RT",
-        "Business Hours"
-      ]
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
+      "BUSINESS_HOURS_ON": "Business hours on",
+      "BUSINESS_HOURS_OFF": "Business hours off",
+      "RESPONSE_TYPES": {
+        "FRT": "First response time threshold",
+        "NRT": "Next response time threshold",
+        "RT": "Resolution time threshold",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
    },
    "FORM": {
      "NAME": {
@@ -56,18 +65,32 @@
    },
    "ADD": {
      "TITLE": "Add SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
+      "DESC": "Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
      }
    },
-    "EDIT": {
-      "TITLE": "Edit SLA",
+    "DELETE": {
+      "TITLE": "Delete SLA",
      "API": {
-        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
+      },
+      "CONFIRM": {
+        "TITLE": "Потвърди изтриването",
+        "MESSAGE": "Are you sure you want to delete ",
+        "YES": "Да, изтрий ",
+        "NO": "Не, запази "
      }
+    },
+    "EVENTS": {
+      "TITLE": "SLA Misses",
+      "FRT": "First response time",
+      "NRT": "Next response time",
+      "RT": "Resolution time",
+      "SHOW_MORE": "{count} more",
+      "HIDE": "Hide {count} rows"
    }
  }
 }
@@ -296,6 +296,8 @@
    "BUTTON": "Add custom attribute",
    "NOT_AVAILABLE": "There are no custom attributes available for this contact.",
    "COPY_SUCCESSFUL": "S'ha copiat al porta-retalls amb èxit",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
    "ACTIONS": {
      "COPY": "Copy attribute",
      "DELETE": "Delete attribute",
@@ -44,7 +44,8 @@
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
      "CREATED_AT": "Created At",
      "LAST_ACTIVITY": "Last Activity",
-      "REFERER_LINK": "Referrer link"
+      "REFERER_LINK": "Referrer link",
+      "BLOCKED": "Blocked"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "Standard Filters",
@@ -64,7 +64,14 @@
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Mark as pending",
@@ -0,0 +1,5 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
+  }
+}
@@ -87,7 +87,10 @@
      "conversation_assignment": "Conversació Assignada",
      "assigned_conversation_new_message": "Missatge Nou",
      "participating_conversation_new_message": "Missatge Nou",
-      "conversation_mention": "Menció"
+      "conversation_mention": "Menció",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
    }
  },
  "NETWORK": {
@@ -4,24 +4,28 @@
      "TITLE": "Inbox",
      "DISPLAY_DROPDOWN": "Display",
      "LOADING": "Fetching notifications",
-      "EOF": "S'han carregat totes les notificacions 🎉",
      "404": "There are no active notifications in this group.",
      "NO_NOTIFICATIONS": "No notifications",
      "NOTE": "Notifications from all subscribed inboxes",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
    },
    "ACTION_HEADER": {
      "SNOOZE": "Snooze notification",
-      "DELETE": "Delete notification"
+      "DELETE": "Delete notification",
+      "BACK": "Enrere"
    },
    "TYPES": {
      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
      "CONVERSATION_CREATION": "New conversation created",
      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
-      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
    },
    "MENU_ITEM": {
      "MARK_AS_READ": "Mark as read",
@@ -35,6 +35,14 @@
        "NAME": "Total de resolucions",
        "DESC": "( Total )"
      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "Total de resolucions",
+        "DESC": "( Total )"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( Total )"
+      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -130,7 +138,11 @@
        "groupBy": "Month"
      }
    ],
-    "BUSINESS_HOURS": "Business Hours"
+    "BUSINESS_HOURS": "Business Hours",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "No s'ha trobat agents"
+    }
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
@@ -433,6 +445,27 @@
      }
    }
  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Overview",
    "LIVE": "Live",
@@ -476,5 +509,54 @@
    "THURSDAY": "Thursday",
    "FRIDAY": "Friday",
    "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "No s'ha trobat agents",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "Agent name",
+        "INBOXES": "Inbox name",
+        "LABELS": "Nom de l'etiqueta",
+        "TEAMS": "Team name"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "Inbox",
+      "AGENTS": "Agent",
+      "LABELS": "Label",
+      "TEAMS": "Team"
+    },
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "Conversation",
+        "AGENT": "Agent"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
  }
 }
@@ -83,7 +83,10 @@
        "CONVERSATION_CREATION": "Envieu notificacions per correu electrònic quan es crea una nova conversa",
        "CONVERSATION_MENTION": "Enviar notificacions per mail quan siguis esmentat en una conversació",
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Envia notificacions per correu electrònic quan es creï un missatge nou en una conversa assignada",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
      },
      "API": {
        "UPDATE_SUCCESS": "Les teves preferències de notificació s’han actualitzat correctament",
@@ -98,7 +101,10 @@
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Envia notificacions automàtiques quan es creï un missatge nou en una conversa assignada",
        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
        "HAS_ENABLED_PUSH": "Heu activat les notificacions per a aquest navegador.",
-        "REQUEST_PUSH": "Activa les notificacions"
+        "REQUEST_PUSH": "Activa les notificacions",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "Imatge del Perfil"
@@ -199,6 +205,7 @@
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
    "SWITCH": "Switch",
+    "INBOX_VIEW": "Inbox View",
    "CONVERSATIONS": "Converses",
    "INBOX": "Inbox",
    "ALL_CONVERSATIONS": "All Conversations",
@@ -237,6 +244,8 @@
    "CAMPAIGNS": "Campaigns",
    "ONGOING": "Ongoing",
    "ONE_OFF": "One off",
+    "REPORTS_SLA": "SLA",
+    "REPORTS_BOT": "Bot",
    "REPORTS_AGENT": "Agents",
    "REPORTS_LABEL": "Etiquetes",
    "REPORTS_INBOX": "Inbox",
@@ -1,22 +1,31 @@
 {
  "SLA": {
    "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
+    "ADD_ACTION": "Add SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
+    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
+    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
-    "SEARCH_404": "No hi ha articles que coincideixin amb aquesta consulta",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "Nom",
-        "Descripció",
-        "FRT",
-        "NRT",
-        "RT",
-        "Business Hours"
-      ]
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
+      "BUSINESS_HOURS_ON": "Business hours on",
+      "BUSINESS_HOURS_OFF": "Business hours off",
+      "RESPONSE_TYPES": {
+        "FRT": "First response time threshold",
+        "NRT": "Next response time threshold",
+        "RT": "Resolution time threshold",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
    },
    "FORM": {
      "NAME": {
@@ -56,18 +65,32 @@
    },
    "ADD": {
      "TITLE": "Add SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
+      "DESC": "Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
      }
    },
-    "EDIT": {
-      "TITLE": "Edit SLA",
+    "DELETE": {
+      "TITLE": "Delete SLA",
      "API": {
-        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirma l'esborrat",
+        "MESSAGE": "Are you sure you want to delete ",
+        "YES": "Si, esborra ",
+        "NO": "No, segueix "
      }
+    },
+    "EVENTS": {
+      "TITLE": "SLA Misses",
+      "FRT": "Primer temps de resposta",
+      "NRT": "Next response time",
+      "RT": "Resolution time",
+      "SHOW_MORE": "{count} more",
+      "HIDE": "Hide {count} rows"
    }
  }
 }
@@ -296,6 +296,8 @@
    "BUTTON": "Add custom attribute",
    "NOT_AVAILABLE": "There are no custom attributes available for this contact.",
    "COPY_SUCCESSFUL": "Úspěšně zkopírováno do schránky",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
    "ACTIONS": {
      "COPY": "Copy attribute",
      "DELETE": "Delete attribute",
@@ -44,7 +44,8 @@
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Zaškrtávací pole",
      "CREATED_AT": "Vytvořeno",
      "LAST_ACTIVITY": "Poslední aktivita",
-      "REFERER_LINK": "Odkazující odkaz"
+      "REFERER_LINK": "Odkazující odkaz",
+      "BLOCKED": "Blocked"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "Standardní filtry",
@@ -64,7 +64,14 @@
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
      "SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Označit jako nevyřízené",
@@ -0,0 +1,5 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
+  }
+}
@@ -87,7 +87,10 @@
      "conversation_assignment": "Přiřazená konverzace",
      "assigned_conversation_new_message": "Nová zpráva",
      "participating_conversation_new_message": "Nová zpráva",
-      "conversation_mention": "Zmínka"
+      "conversation_mention": "Zmínka",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
    }
  },
  "NETWORK": {
@@ -4,24 +4,28 @@
      "TITLE": "Inbox",
      "DISPLAY_DROPDOWN": "Display",
      "LOADING": "Fetching notifications",
-      "EOF": "All notifications loaded 🎉",
      "404": "There are no active notifications in this group.",
      "NO_NOTIFICATIONS": "No notifications",
      "NOTE": "Notifications from all subscribed inboxes",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
      "SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne"
    },
    "ACTION_HEADER": {
      "SNOOZE": "Snooze notification",
-      "DELETE": "Delete notification"
+      "DELETE": "Delete notification",
+      "BACK": "Zpět"
    },
    "TYPES": {
      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
      "CONVERSATION_CREATION": "New conversation created",
      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
-      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
    },
    "MENU_ITEM": {
      "MARK_AS_READ": "Mark as read",
@@ -35,6 +35,14 @@
        "NAME": "Počet rozlišení",
        "DESC": "( celkem)"
      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "Počet rozlišení",
+        "DESC": "( celkem)"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( celkem)"
+      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -130,7 +138,11 @@
        "groupBy": "Měsíc"
      }
    ],
-    "BUSINESS_HOURS": "Pracovní doba"
+    "BUSINESS_HOURS": "Pracovní doba",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "Žádné výsledky"
+    }
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
@@ -433,6 +445,27 @@
      }
    }
  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Overview",
    "LIVE": "Live",
@@ -476,5 +509,54 @@
    "THURSDAY": "Thursday",
    "FRIDAY": "Friday",
    "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "Žádné výsledky",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "Jméno agenta",
+        "INBOXES": "Inbox name",
+        "LABELS": "Label name",
+        "TEAMS": "Team name"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "Inbox",
+      "AGENTS": "Agent",
+      "LABELS": "Label",
+      "TEAMS": "Team"
+    },
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "Conversation",
+        "AGENT": "Agent"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
  }
 }
@@ -83,7 +83,10 @@
        "CONVERSATION_CREATION": "Odeslat oznámení e-mailem při vytváření nové konverzace",
        "CONVERSATION_MENTION": "Odeslat oznámení e-mailem, pokud jste zmíněni v konverzaci",
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Odeslat oznámení e-mailem, když je nová zpráva vytvořena v přiřazené konverzaci",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
      },
      "API": {
        "UPDATE_SUCCESS": "Vaše předvolby oznámení byly úspěšně aktualizovány",
@@ -98,7 +101,10 @@
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Odeslat push oznámení, když je nová zpráva vytvořena v přiřazené konverzaci",
        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
        "HAS_ENABLED_PUSH": "Povolili jste push pro tento prohlížeč.",
-        "REQUEST_PUSH": "Povolit push oznámení"
+        "REQUEST_PUSH": "Povolit push oznámení",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "Profil obrázek"
@@ -199,6 +205,7 @@
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
    "SWITCH": "Switch",
+    "INBOX_VIEW": "Inbox View",
    "CONVERSATIONS": "Konverzace",
    "INBOX": "Inbox",
    "ALL_CONVERSATIONS": "All Conversations",
@@ -237,6 +244,8 @@
    "CAMPAIGNS": "Kampaně",
    "ONGOING": "Ongoing",
    "ONE_OFF": "One off",
+    "REPORTS_SLA": "SLA",
+    "REPORTS_BOT": "Bot",
    "REPORTS_AGENT": "Agenti",
    "REPORTS_LABEL": "Štítky",
    "REPORTS_INBOX": "Inbox",
@@ -1,22 +1,31 @@
 {
  "SLA": {
    "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
+    "ADD_ACTION": "Add SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
+    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
+    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
-    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "Název",
-        "Description",
-        "FRT",
-        "NRT",
-        "RT",
-        "Pracovní doba"
-      ]
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
+      "BUSINESS_HOURS_ON": "Business hours on",
+      "BUSINESS_HOURS_OFF": "Business hours off",
+      "RESPONSE_TYPES": {
+        "FRT": "First response time threshold",
+        "NRT": "Next response time threshold",
+        "RT": "Resolution time threshold",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
    },
    "FORM": {
      "NAME": {
@@ -56,18 +65,32 @@
    },
    "ADD": {
      "TITLE": "Add SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
+      "DESC": "Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
      }
    },
-    "EDIT": {
-      "TITLE": "Edit SLA",
+    "DELETE": {
+      "TITLE": "Delete SLA",
      "API": {
-        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
+      },
+      "CONFIRM": {
+        "TITLE": "Potvrdit odstranění",
+        "MESSAGE": "Are you sure you want to delete ",
+        "YES": "Ano, odstranit ",
+        "NO": "Ne, zachovat "
      }
+    },
+    "EVENTS": {
+      "TITLE": "SLA Misses",
+      "FRT": "Čas první odpovědi",
+      "NRT": "Next response time",
+      "RT": "Resolution time",
+      "SHOW_MORE": "{count} more",
+      "HIDE": "Hide {count} rows"
    }
  }
 }
@@ -296,6 +296,8 @@
    "BUTTON": "Tilføj brugerdefineret attribut",
    "NOT_AVAILABLE": "Der er ingen brugerdefinerede attributter tilgængelige for denne kontakt.",
    "COPY_SUCCESSFUL": "Kopiering til udklipsholder lykkedes",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
    "ACTIONS": {
      "COPY": "Kopier attribut",
      "DELETE": "Slet egenskab",
@@ -44,7 +44,8 @@
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Afkrydsningsfelt",
      "CREATED_AT": "Oprettet Den",
      "LAST_ACTIVITY": "Sidste Aktivitet",
-      "REFERER_LINK": "Link til reference"
+      "REFERER_LINK": "Link til reference",
+      "BLOCKED": "Blocked"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "Standard Filtre",
@@ -64,7 +64,14 @@
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Udsat til i morgen",
      "SNOOZED_UNTIL_NEXT_WEEK": "Udsat indtil næste uge",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Udsat indtil næste svar"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Udsat indtil næste svar",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Markér som afventende",
@@ -0,0 +1,5 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
+  }
+}
@@ -87,7 +87,10 @@
      "conversation_assignment": "Samtale Tildelt",
      "assigned_conversation_new_message": "Ny Besked",
      "participating_conversation_new_message": "Ny Besked",
-      "conversation_mention": "Omtale"
+      "conversation_mention": "Omtale",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
    }
  },
  "NETWORK": {
@@ -4,24 +4,28 @@
      "TITLE": "Indbakke",
      "DISPLAY_DROPDOWN": "Display",
      "LOADING": "Fetching notifications",
-      "EOF": "All notifications loaded 🎉",
      "404": "There are no active notifications in this group.",
      "NO_NOTIFICATIONS": "No notifications",
      "NOTE": "Notifications from all subscribed inboxes",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
      "SNOOZED_UNTIL": "Snoozed until",
      "SNOOZED_UNTIL_TOMORROW": "Udsat til i morgen",
      "SNOOZED_UNTIL_NEXT_WEEK": "Udsat indtil næste uge"
    },
    "ACTION_HEADER": {
      "SNOOZE": "Snooze notification",
-      "DELETE": "Delete notification"
+      "DELETE": "Delete notification",
+      "BACK": "Tilbage"
    },
    "TYPES": {
      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
      "CONVERSATION_CREATION": "New conversation created",
      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
-      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
    },
    "MENU_ITEM": {
      "MARK_AS_READ": "Mark as read",
@@ -35,6 +35,14 @@
        "NAME": "Antal Afsluttede",
        "DESC": "( Total )"
      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "Antal Afsluttede",
+        "DESC": "( Total )"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( Total )"
+      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -130,7 +138,11 @@
        "groupBy": "Måned"
      }
    ],
-    "BUSINESS_HOURS": "Forretningstider"
+    "BUSINESS_HOURS": "Forretningstider",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "Ingen resultater fundet"
+    }
  },
  "AGENT_REPORTS": {
    "HEADER": "Agenter Oversigt",
@@ -433,6 +445,27 @@
      }
    }
  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Oversigt",
    "LIVE": "Levende",
@@ -476,5 +509,54 @@
    "THURSDAY": "Thursday",
    "FRIDAY": "Friday",
    "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "Ingen resultater fundet",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "Agentens navn",
+        "INBOXES": "Indbakkens navn",
+        "LABELS": "Etiket Navn",
+        "TEAMS": "Team navn"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "Indbakke",
+      "AGENTS": "Agent",
+      "LABELS": "Etiketter",
+      "TEAMS": "Team"
+    },
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "Samtale",
+        "AGENT": "Agent"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
  }
 }
@@ -83,7 +83,10 @@
        "CONVERSATION_CREATION": "Send e-mail notifikationer når en ny samtale er oprettet",
        "CONVERSATION_MENTION": "Send e-mail notifikationer, når du er nævnt i en samtale",
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send e-mail notifikationer når en ny besked er oprettet i en tildelt samtale",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
      },
      "API": {
        "UPDATE_SUCCESS": "Dine notifikationsindstillinger er opdateret",
@@ -98,7 +101,10 @@
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Send push-notifikationer, når en ny besked oprettes i en tildelt samtale",
        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
        "HAS_ENABLED_PUSH": "Du har aktiveret push for denne browser.",
-        "REQUEST_PUSH": "Aktivér push-notifikationer"
+        "REQUEST_PUSH": "Aktivér push-notifikationer",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "Profilbillede"
@@ -199,6 +205,7 @@
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "Vises nu:",
    "SWITCH": "Skift",
+    "INBOX_VIEW": "Inbox View",
    "CONVERSATIONS": "Samtaler",
    "INBOX": "Indbakke",
    "ALL_CONVERSATIONS": "Alle Samtaler",
@@ -237,6 +244,8 @@
    "CAMPAIGNS": "Kampagner",
    "ONGOING": "Igangværende",
    "ONE_OFF": "En rabat",
+    "REPORTS_SLA": "SLA",
+    "REPORTS_BOT": "Bot",
    "REPORTS_AGENT": "Agenter",
    "REPORTS_LABEL": "Etiketter",
    "REPORTS_INBOX": "Indbakke",
@@ -1,22 +1,31 @@
 {
  "SLA": {
    "HEADER": "SLA",
-    "HEADER_BTN_TXT": "Add SLA",
+    "ADD_ACTION": "Add SLA",
+    "ADD_ACTION_LONG": "Create a new SLA Policy",
+    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
+    "LEARN_MORE": "Learn more about SLA",
    "LOADING": "Fetching SLAs",
-    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel",
-    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
    "LIST": {
      "404": "There are no SLAs available in this account.",
-      "TITLE": "Manage SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
-      "TABLE_HEADER": [
-        "Navn",
-        "Beskrivelse",
-        "FRT",
-        "NRT",
-        "RT",
-        "Forretningstider"
-      ]
+      "EMPTY": {
+        "TITLE_1": "Enterprise P0",
+        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
+        "TITLE_2": "Enterprise P1",
+        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
+      },
+      "BUSINESS_HOURS_ON": "Business hours on",
+      "BUSINESS_HOURS_OFF": "Business hours off",
+      "RESPONSE_TYPES": {
+        "FRT": "First response time threshold",
+        "NRT": "Next response time threshold",
+        "RT": "Resolution time threshold",
+        "SHORT_HAND": {
+          "FRT": "FRT",
+          "NRT": "NRT",
+          "RT": "RT"
+        }
+      }
    },
    "FORM": {
      "NAME": {
@@ -56,18 +65,32 @@
    },
    "ADD": {
      "TITLE": "Add SLA",
-      "DESC": "SLAs: Friendly promises for great service!",
+      "DESC": "Friendly promises for great service!",
      "API": {
        "SUCCESS_MESSAGE": "SLA added successfully",
        "ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
      }
    },
-    "EDIT": {
-      "TITLE": "Edit SLA",
+    "DELETE": {
+      "TITLE": "Delete SLA",
      "API": {
-        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "SUCCESS_MESSAGE": "SLA deleted successfully",
        "ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
+      },
+      "CONFIRM": {
+        "TITLE": "Bekræft Sletning",
+        "MESSAGE": "Are you sure you want to delete ",
+        "YES": "Ja, Slet ",
+        "NO": "Nej, Behold "
      }
+    },
+    "EVENTS": {
+      "TITLE": "SLA Misses",
+      "FRT": "Første svartid",
+      "NRT": "Next response time",
+      "RT": "Resolution time",
+      "SHOW_MORE": "{count} more",
+      "HIDE": "Hide {count} rows"
    }
  }
 }
@@ -296,6 +296,8 @@
    "BUTTON": "Eigenes Attribut hinzufügen",
    "NOT_AVAILABLE": "Für diesen Kontakt sind keine benutzerdefinierten Attribute verfügbar.",
    "COPY_SUCCESSFUL": "Erfolgreich in die Zwischenablage kopiert",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
    "ACTIONS": {
      "COPY": "Attribut kopieren",
      "DELETE": "Attribut löschen",
@@ -44,7 +44,8 @@
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
      "CREATED_AT": "Erstellt am",
      "LAST_ACTIVITY": "Letzte Aktivität",
-      "REFERER_LINK": "Verweis-Link"
+      "REFERER_LINK": "Verweis-Link",
+      "BLOCKED": "Blocked"
    },
    "GROUPS": {
      "STANDARD_FILTERS": "Standardfilter",
@@ -64,7 +64,14 @@
      "SNOOZED_UNTIL": "Stummschalten bis",
      "SNOOZED_UNTIL_TOMORROW": "Schlummern bis morgen",
      "SNOOZED_UNTIL_NEXT_WEEK": "Schlummern bis nächste Woche",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Schlummern bis zur nächsten Antwort"
+      "SNOOZED_UNTIL_NEXT_REPLY": "Schlummern bis zur nächsten Antwort",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Als ausstehend markieren",
@@ -0,0 +1,5 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items"
+  }
+}
@@ -87,7 +87,10 @@
      "conversation_assignment": "Konversation zugewiesen",
      "assigned_conversation_new_message": "Neue Nachricht",
      "participating_conversation_new_message": "Neue Nachricht",
-      "conversation_mention": "Erwähnung"
+      "conversation_mention": "Erwähnung",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
    }
  },
  "NETWORK": {
@@ -4,24 +4,28 @@
      "TITLE": "Posteingang",
      "DISPLAY_DROPDOWN": "Display",
      "LOADING": "Fetching notifications",
-      "EOF": "Alle Benachrichtigungen geladen 🎉",
      "404": "There are no active notifications in this group.",
      "NO_NOTIFICATIONS": "No notifications",
      "NOTE": "Notifications from all subscribed inboxes",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
      "SNOOZED_UNTIL": "Stummschalten bis",
      "SNOOZED_UNTIL_TOMORROW": "Schlummern bis morgen",
      "SNOOZED_UNTIL_NEXT_WEEK": "Schlummern bis nächste Woche"
    },
    "ACTION_HEADER": {
      "SNOOZE": "Snooze notification",
-      "DELETE": "Delete notification"
+      "DELETE": "Delete notification",
+      "BACK": "Zurück"
    },
    "TYPES": {
      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
      "CONVERSATION_CREATION": "New conversation created",
      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
-      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
    },
    "MENU_ITEM": {
      "MARK_AS_READ": "Mark as read",
@@ -35,6 +35,14 @@
        "NAME": "Auflösungsanzahl",
        "DESC": "( Gesamt )"
      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "Auflösungsanzahl",
+        "DESC": "( Gesamt )"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( Gesamt )"
+      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -130,7 +138,11 @@
        "groupBy": "Monat"
      }
    ],
-    "BUSINESS_HOURS": "Öffnungszeiten"
+    "BUSINESS_HOURS": "Öffnungszeiten",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "Keine Ergebnisse gefunden"
+    }
  },
  "AGENT_REPORTS": {
    "HEADER": "Agenten-Übersicht",
@@ -433,6 +445,27 @@
      }
    }
  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Übersicht",
    "LIVE": "Live",
@@ -476,5 +509,54 @@
    "THURSDAY": "Thursday",
    "FRIDAY": "Friday",
    "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "Keine Ergebnisse gefunden",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "Agentenname",
+        "INBOXES": "Posteingangsname",
+        "LABELS": "Labelname",
+        "TEAMS": "Teamname"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "Posteingang",
+      "AGENTS": "Agent",
+      "LABELS": "Label",
+      "TEAMS": "Team"
+    },
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "Konversation",
+        "AGENT": "Agent"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
  }
 }
@@ -83,7 +83,10 @@
        "CONVERSATION_CREATION": "Senden Sie E-Mail-Benachrichtigungen, wenn eine neue Konversation erstellt wird",
        "CONVERSATION_MENTION": "Senden Sie E-Mail-Benachrichtigungen, wenn Sie in einer Konversation erwähnt werden",
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Senden Sie E-Mail-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
-        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "E-Mail-Benachrichtigungen senden, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird"
+        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "E-Mail-Benachrichtigungen senden, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
+        "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
      },
      "API": {
        "UPDATE_SUCCESS": "Ihre Benachrichtigungseinstellungen wurden erfolgreich aktualisiert",
@@ -98,7 +101,10 @@
        "ASSIGNED_CONVERSATION_NEW_MESSAGE": "Senden Sie Push-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
        "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Sende Push-Benachrichtigungen, wenn eine neue Nachricht in einer zugewiesenen Konversation erstellt wird",
        "HAS_ENABLED_PUSH": "Sie haben die Push-Benachrichtigung für diesen Browser aktiviert.",
-        "REQUEST_PUSH": "Push-Benachrichtigungen aktivieren"
+        "REQUEST_PUSH": "Push-Benachrichtigungen aktivieren",
+        "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
+        "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
+        "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "Profilbild"
@@ -199,6 +205,7 @@
  "SIDEBAR": {
    "CURRENTLY_VIEWING_ACCOUNT": "Wird gerade angezeigt:",
    "SWITCH": "Wechseln",
+    "INBOX_VIEW": "Inbox View",
    "CONVERSATIONS": "Gespräche",
    "INBOX": "Posteingang",
    "ALL_CONVERSATIONS": "Alle Konversationen",
@@ -237,6 +244,8 @@
    "CAMPAIGNS": "Kampagnen",
    "ONGOING": "Im Gange",
    "ONE_OFF": "Einmalig",
+    "REPORTS_SLA": "SLA",
+    "REPORTS_BOT": "Bot",
    "REPORTS_AGENT": "Agenten",
    "REPORTS_LABEL": "Labels",
    "REPORTS_INBOX": "Posteingang",
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Muhsin Keloth	1cc42f1151	chore: Remove error case from message flooding	2024-04-26 09:30:43 +05:30
PranavandGitHub	77db0d0701	feat: Add configurable interval for IMAP sync (#9302 )	2024-04-25 18:58:20 -07:00
Shivam MishraandGitHub	e757237029	feat: don't show widget on plain layout (#9297 )	2024-04-25 15:26:25 +05:30
Muhsin Keloth GitHub Shivam Mishra	04ae38076f	feat: Add button component (#9276 ) * feat: Add button component * chore: code cleanup * chore: code cleanup * feat: update styles * chore: cleanup button * chore: review comments * chore: code cleanup * chore: review comments * chore: fix spacing * chore: remove unused code * chore: remove custom click event * feat: update props validation * chore: review comments * refactor: use trailingIcon as a boolean prop * fix: build issues --------- Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>	2024-04-25 14:21:23 +05:30
Sivin VargheseandGitHub	2ddf613c58	fix: Audio attachment issues (#9260 ) * fix: Audio attachment issues * chore: Style fix * chore: Minor fix * chore: Minor fix * chore: Review fixes	2024-04-25 13:42:46 +05:30
Muhsin KelothandGitHub	1bf3ad9a08	fix: Remove unnecessary attributes from notification deleted action cable event payload (#9295 ) fix: simplify notification deleted payload event	2024-04-25 11:25:19 +05:30
Shivam Mishra GitHub Sivin Varghese	9086650fe2	fix: heatmap colors for dark mode [CW-3241] (#9278 ) * feat: add new heatmap colors * fix: loader * fix: move new styles to tailwind * feat: update tw classes * refactor: update styles * feat: add useI18n composable * feat: use composition api * fix: empty div * chore: don't import defineProps Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>	2024-04-25 10:23:15 +05:30
Shivam MishraandGitHub	8c813097db	feat: update SLA upgrade banner (#9291 ) feat: add cancel anytime notice	2024-04-24 17:19:35 +05:30
Shivam Mishra GitHub Muhsin Keloth	12403b75d6	feat: remove log rocket (#9279 ) Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2024-04-24 12:36:36 +05:30
Shivam MishraandGitHub	480cf4952d	fix: set size limit to 300KB (#9289 )	2024-04-24 12:09:31 +05:30
Muhsin KelothandGitHub	d7e928df26	feat: Add loom video embed support for help center articles (#9288 ) * feat: Add loom support for helpcenter articles * fix: responsiveness * fix: style issues * fix: review comments * Update custom_markdown_renderer.rb	2024-04-24 11:44:10 +05:30
Muhsin KelothandGitHub	8957277e5d	feat: Add new colors (#9258 )	2024-04-22 14:08:12 +05:30
Sojan JoseandGitHub	60b355b500	fix: Avoid vector search if query is not present in the params (#9265 )	2024-04-19 14:50:49 -07:00
Sivin VargheseandGitHub	d2e324b5fd	fix: Remove duplicate tooltip for failed messages on the conversation UI (#9259 )	2024-04-19 09:47:41 -07:00
Sojan JoseandGitHub	15638e9b8b	chore: Add validation to prevent message flooding (#9254 ) - Add a validation to limit messages created per minute to avoid message flooding cases.	2024-04-18 00:14:59 -07:00
Sivin Varghese GitHub Muhsin Keloth	ca2fa5ff06	fix: Clicking on contact attributes doesn't do anything if contact attributes list is empty (#9257 ) * fix: Clicking on contact attributes doesn't do anything if contact attributes list is empty * Update app/javascript/dashboard/i18n/locale/en/conversation.json Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> * Update app/javascript/dashboard/i18n/locale/en/contact.json Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2024-04-18 12:31:32 +05:30
PranavandGitHub	888d3cb3fa	chore: Increase the rate limit for contact search (#9256 )	2024-04-17 16:59:38 -07:00
Sojan	8fcf476206	Merge branch 'release/3.8.0' into develop	2024-04-16 17:09:17 -07:00
Sojan	29f07e7e06	Bump version to 3.8.0	2024-04-16 17:08:36 -07:00
Shivam Mishra GitHub Sojan Jose Pranav	2cde42c7ec	feat: add upgrade banner for SLA feature (#9240 ) - Add an upgrade CTA for the SLA feature ------------------- Co-authored-by: Sojan Jose <sojan@pepalo.com> Co-authored-by: Pranav <pranav@chatwoot.com>	2024-04-16 16:59:39 -07:00
Sojan JoseandGitHub	d12c38c344	chore: Move embedding generation to sidekiq (#9238 ) chore: Move embedding generation to a job	2024-04-16 09:43:16 -07:00
Sivin VargheseandGitHub	5cc41c9ed5	fix: Reports filter style issue (#9241 )	2024-04-16 11:12:04 +05:30
Muhsin Keloth GitHub iamsivin	c05a79cf61	fix: Add more filters for SLA download reports (#9231 ) Co-authored-by: iamsivin <iamsivin@gmail.com>	2024-04-16 09:00:52 +05:30
Chatwoot Bot GitHub Sojan	f71f43e54a	chore: Update translations (#9236 ) - update translations ------------------ Co-authored-by: Sojan <sojan@pepalo.com>	2024-04-15 18:49:04 -07:00
Sojan JoseandGitHub	db87cde09e	chore: Fix typo in help center embedding search helper (#9237 ) chore: fix typo in helpcenter embedding search helper	2024-04-15 17:54:52 -07:00
PranavandGitHub	3d31d4dd7f	feat: Add widget to help center config (#9235 )	2024-04-15 16:46:48 -07:00
Sojan JoseandGitHub	42a457ff5d	feat: Use embeddings in help center search (#9227 )	2024-04-15 16:35:23 -07:00
Sojan Jose GitHub snyk-bot	ade658ad86	chore: [Snyk] Fix for 1 vulnerabilities (#9229 ) fix: Gemfile & Gemfile.lock to reduce vulnerabilities The following vulnerabilities are fixed with an upgrade: - https://snyk.io/vuln/SNYK-RUBY-RACK-1061917 Co-authored-by: snyk-bot <snyk-bot@snyk.io>	2024-04-15 14:07:37 -07:00
Shivam Mishra GitHub Muhsin Keloth	bce2a07d03	feat: do not send contact details to the widget (#9223 ) * refactor: use has_email instead of email * feat: remove usage of details directly in forms * test: update payload * test: fix transcript test * refactor: use computed hasEmail --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2024-04-12 15:30:07 +05:30
Sivin VargheseandGitHub	dc757598f1	fix: Disable clear filter button in add filter dropdown (#9226 )	2024-04-12 13:38:51 +05:30
Sivin Varghese GitHub Shivam Mishra Muhsin Keloth	3b6ae772bf	feat: SLA report filter (#9218 ) Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2024-04-12 11:03:18 +05:30
PranavandGitHub	e8fe3c7c05	fix: Terminate IMAP connection after the job is complete (#9225 )	2024-04-11 15:47:43 -07:00
Sivin VargheseandGitHub	0477b8ca14	fix: Widget iFrame is adding a white background (#9221 )	2024-04-11 21:34:31 +05:30
Muhsin Keloth GitHub Shivam Mishra	aed156f359	feat: Better SLA missed events popover (#9215 ) * feat: SLA events component * feat: Add SLA event item component * Update SLAPopoverCard.vue * Update SLAPopoverCard.vue * fix: Translation * Update SLAEventItem.vue * feat: complete sticky nrt * chore: code cleanup * Update SLACardLabel.vue * chore: code cleanup * chore: away click fixes * feat: use tabular nums --------- Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>	2024-04-10 12:49:38 +05:30
RedandGitHub	9013450e00	fix: Fixes 9012 Cancelling Google OAuth signup redirects user to `/auth/sign_in` (#9022 ) Overriding new_user_session action to avoid rendering error directly in webpage	2024-04-10 12:12:48 +05:30
Shivam MishraandGitHub	3b2b1b7b8c	feat: remove CODEOWNERS for js & vue files (#9217 ) feat: Remove CODEOWNERS for js & vue files	2024-04-10 16:37:38 +10:00
Muhsin Keloth GitHub Sivin Varghese	455a05481c	fix: Remove background color from table footer (#9213 ) * fix: remove bg from footer * Update SLATable.vue * Update app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLATable.vue Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>	2024-04-09 15:29:05 +10:00
Shivam Mishra GitHub Sivin Varghese Muhsin Keloth	626f487232	feat: update create SLA modal design (#9182 ) --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2024-04-08 21:02:01 -07:00
Sivin Varghese GitHub Pranav Muhsin Keloth	8fe3c91813	feat: Custom attribute sidebar list UX improvements (#9070 ) --------- Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2024-04-08 21:00:49 -07:00
Muhsin KelothandGitHub	c4e111b554	feat: Download SLA reports (#9201 )	2024-04-08 20:51:34 -07:00
Sivin VargheseandGitHub	12c5739287	fix: Adds background color for skelton loader in dark mode (#9211 )	2024-04-08 20:28:56 -07:00
Muhsin KelothandGitHub	78724f7459	feat: Table footer design updates (#9194 ) * feat: table footer component cleanup * Update TableFooter.vue * feat: Update design * chore: remove RTL mixin * chore: Make component in composable format * chore: review fixes	2024-04-09 10:50:41 +10:00
Muhsin Keloth GitHub Sivin Varghese Vishnu Narayanan Shivam Mishra	1038d1500e	feat: SLA reports view (#9189 ) * feat: SLA report table * feat: Add SLA popover card * feat: Update popover position * feat: Add loader * Update SLACardLabel.vue * feat: Update column order * chore: fix conditions * Update SLATable.vue * chore: enable reports in ui * chore: Revamp report SLA apis * chore: revert download method * chore: improve the code * Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> * chore: style fixes * chore: fix specs * feat: Add number of conversations * chore: review comments * fix: translation * Update app/javascript/dashboard/i18n/locale/en/report.json Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> * Update app/javascript/dashboard/i18n/locale/en/report.json Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> * Update app/javascript/dashboard/i18n/locale/en/report.json Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> * Update SLAReportItem.vue * Update report.json * Update package.json * chore: review comments * chore: remove unused translation * feat: Add TableHeaderCell component * chore: more review fixes * Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> * Update TableHeaderCell.vue --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>	2024-04-09 10:14:36 +10:00
Sivin VargheseandGitHub	7ae09ce1bf	feat: Reports filter components (#9204 ) * feat: Reports filter components * Update FilterButton.vue * Update FilterDropdownSearch.vue * feat: Adds component level search * Update FilterDropdownSearch.vue * chore: Set max height * feat: Add focus * chore: Uses picoSearch package	2024-04-08 20:46:08 +10:00