Merge branch 'develop' into feat/voice-call-improvements

.annotaterb.yml

@@ -1,65 +0,0 @@
----
-:position: before
-:position_in_additional_file_patterns: before
-:position_in_class: before
-:position_in_factory: before
-:position_in_fixture: before
-:position_in_routes: before
-:position_in_serializer: before
-:position_in_test: before
-:classified_sort: true
-:exclude_controllers: true
-:exclude_factories: true
-:exclude_fixtures: true
-:exclude_helpers: true
-:exclude_scaffolds: true
-:exclude_serializers: true
-:exclude_sti_subclasses: false
-:exclude_tests: true
-:force: false
-:format_markdown: false
-:format_rdoc: false
-:format_yard: false
-:frozen: false
-:grouped_polymorphic: false
-:ignore_model_sub_dir: false
-:ignore_unknown_models: false
-:include_version: false
-:show_check_constraints: false
-:show_complete_foreign_keys: false
-:show_foreign_keys: true
-:show_indexes: true
-:show_indexes_include: false
-:simple_indexes: false
-:sort: false
-:timestamp: false
-:trace: false
-:with_comment: true
-:with_column_comments: true
-:with_table_comments: true
-:position_of_column_comment: :with_name
-:active_admin: false
-:command:
-:debug: false
-:hide_default_column_types: json,jsonb,hstore
-:hide_limit_column_types: integer,bigint,boolean
-:timestamp_columns:
-- created_at
-- updated_at
-:ignore_columns:
-:ignore_routes:
-:models: true
-:routes: false
-:skip_on_db_migrate: false
-:target_action: :do_annotations
-:wrapper:
-:wrapper_close:
-:wrapper_open:
-:classes_default_to_s: []
-:additional_file_patterns: []
-:model_dir:
-- app/models
-- enterprise/app/models
-:require: []
-:root_dir:
-- ''

.bundler-audit.yml

@@ -2,8 +2,3 @@
 ignore:
   - CVE-2021-41098 # https://github.com/chatwoot/chatwoot/issues/3097 (update once azure blob storage is updated)
   - GHSA-57hq-95w6-v4fc # Devise confirmable race condition — patched locally in User model (remove once on Devise 5+)
-  # Chatwoot defaults to Active Storage redirect-style URLs, and its recommended
-  # storage setup uses local/cloud storage with optional direct uploads to the
-  # storage provider rather than Rails proxy mode. Revisit if we enable
-  # rails_storage_proxy or other app-served Active Storage proxy routes.
-  - CVE-2026-33658

.env.example

@@ -277,10 +277,3 @@ AZURE_APP_SECRET=
 
 # REDIS_ALFRED_SIZE=10
 # REDIS_VELMA_SIZE=10
-
-# Media Server (WhatsApp Calling - Server-Side WebRTC)
-# Enable server-side WebRTC relay for call persistence across page reloads
-# and server-side recording. Requires the chatwoot-media-server sidecar.
-# MEDIA_SERVER_URL=http://localhost:4000
-# MEDIA_SERVER_AUTH_TOKEN=
-# MEDIA_SERVER_PUBLIC_IP=

Gemfile

@@ -40,8 +40,6 @@ gem 'json_refs'
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
 gem 'down'
-# SSRF-safe URL fetching
-gem 'ssrf_filter', '~> 1.5'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
 # Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2

Gemfile.lock

@@ -942,7 +942,6 @@ GEM
       activesupport (>= 5.2)
       sprockets (>= 3.0.0)
     squasher (0.7.2)
-    ssrf_filter (1.5.0)
     stackprof (0.2.25)
     statsd-ruby (1.5.0)
     stripe (18.0.1)
@@ -1159,7 +1158,6 @@ DEPENDENCIES
   spring
   spring-watcher-listen
   squasher
-  ssrf_filter (~> 1.5)
   stackprof
   stripe (~> 18.0)
   telephone_number

Procfile.dev

@@ -2,4 +2,3 @@ backend: bin/rails s -p 3000
 # https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
 worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
 vite: bin/vite dev
-media_server: cd enterprise/media-server && AUTH_TOKEN=${MEDIA_SERVER_AUTH_TOKEN:-devtoken} RAILS_CALLBACK_URL=http://localhost:3000 PUBLIC_IP=${MEDIA_SERVER_PUBLIC_IP:-127.0.0.1} RECORDINGS_DIR=/tmp/chatwoot-recordings HTTP_PORT=4000 go run ./cmd/server

VERSION_CW

@@ -1 +1 @@
-4.13.0
+4.12.0

app/builders/email/base_builder.rb

@@ -1,6 +1,4 @@
 class Email::BaseBuilder
-  include EmailAddressParseable
-
   pattr_initialize [:inbox!]
 
   private
@@ -49,4 +47,8 @@ class Email::BaseBuilder
     # can save it in the format "Name <email@domain.com>"
     parse_email(account.support_email)
   end
+
+  def parse_email(email_string)
+    Mail::Address.new(email_string).address
+  end
 end

app/builders/v2/report_builder.rb

@@ -1,7 +1,6 @@
 class V2::ReportBuilder
   include DateRangeHelper
   include ReportHelper
-
   attr_reader :account, :params
 
   DEFAULT_GROUP_BY = 'day'.freeze

app/builders/v2/reports/agent_summary_builder.rb

@@ -11,6 +11,10 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group('assignee_id').count
+  end
+
   def prepare_report
     account.account_users.map do |account_user|
       build_agent_stats(account_user)

app/builders/v2/reports/base_summary_builder.rb

@@ -9,13 +9,37 @@ class V2::Reports::BaseSummaryBuilder
   private
 
   def load_data
-    results = data_source.summary
+    @conversations_count = fetch_conversations_count
+    load_reporting_events_data
+  end
 
-    @conversations_count = results.transform_values { |data| data[:conversations_count] }
-    @resolved_count = results.transform_values { |data| data[:resolved_conversations_count] }
-    @avg_resolution_time = results.transform_values { |data| data[:avg_resolution_time] }
-    @avg_first_response_time = results.transform_values { |data| data[:avg_first_response_time] }
-    @avg_reply_time = results.transform_values { |data| data[:avg_reply_time] }
+  def load_reporting_events_data
+    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
+    index_key = group_by_key.to_s.split('.').last
+
+    results = reporting_events
+              .select(
+                "#{group_by_key} as #{index_key}",
+                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
+                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
+                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
+                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
+              )
+              .group(group_by_key)
+              .index_by { |record| record.public_send(index_key) }
+
+    @resolved_count = results.transform_values(&:resolved_count)
+    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
+    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
+    @avg_reply_time = results.transform_values(&:avg_reply_time)
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range)
+  end
+
+  def fetch_conversations_count
+    # Override this method
   end
 
   def group_by_key
@@ -26,26 +50,7 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
-  def data_source
-    @data_source ||= Reports::DataSource.for(
-      account: account,
-      metric: nil,
-      dimension_type: summary_dimension_type,
-      dimension_id: nil,
-      scope: nil,
-      range: range,
-      group_by: 'day',
-      timezone_offset: params[:timezone_offset],
-      business_hours: params[:business_hours]
-    )
-  end
-
-  def summary_dimension_type
-    {
-      'account_id' => 'account',
-      'user_id' => 'agent',
-      'inbox_id' => 'inbox',
-      'conversations.team_id' => 'team'
-    }.fetch(group_by_key.to_s)
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
   end
 end

app/builders/v2/reports/conversations/base_report_builder.rb

@@ -3,10 +3,23 @@ class V2::Reports::Conversations::BaseReportBuilder
 
   private
 
-  def builder_class(metric)
-    return unless Reports::ReportMetricRegistry.supported?(metric)
+  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
+  COUNT_METRICS = %w[
+    conversations_count
+    incoming_messages_count
+    outgoing_messages_count
+    resolutions_count
+    bot_resolutions_count
+    bot_handoffs_count
+  ].freeze
 
-    V2::Reports::Timeseries::ReportBuilder
+  def builder_class(metric)
+    case metric
+    when *AVG_METRICS
+      V2::Reports::Timeseries::AverageReportBuilder
+    when *COUNT_METRICS
+      V2::Reports::Timeseries::CountReportBuilder
+    end
   end
 
   def log_invalid_metric

app/builders/v2/reports/inbox_summary_builder.rb

@@ -11,6 +11,15 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def load_data
+    @conversations_count = fetch_conversations_count
+    load_reporting_events_data
+  end
+
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(group_by_key).count
+  end
+
   def prepare_report
     account.inboxes.map do |inbox|
       build_inbox_stats(inbox)
@@ -31,4 +40,8 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
   def group_by_key
     :inbox_id
   end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
+  end
 end

app/builders/v2/reports/team_summary_builder.rb

@@ -6,6 +6,14 @@ class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(:team_id).count
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
+  end
+
   def prepare_report
     account.teams.map do |team|
       build_team_stats(team)

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -0,0 +1,48 @@
+class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_average_time = reporting_events.average(average_value_key)
+    grouped_event_count = reporting_events.count
+    grouped_average_time.each_with_object([]) do |element, arr|
+      event_date, average_time = element
+      arr << {
+        value: average_time,
+        timestamp: event_date.in_time_zone(timezone).to_i,
+        count: grouped_event_count[event_date]
+      }
+    end
+  end
+
+  def aggregate_value
+    object_scope.average(average_value_key)
+  end
+
+  private
+
+  def event_name
+    metric_to_event_name = {
+      avg_first_response_time: :first_response,
+      avg_resolution_time: :conversation_resolved,
+      reply_time: :reply_time
+    }
+    metric_to_event_name[params[:metric].to_sym]
+  end
+
+  def object_scope
+    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
+  end
+
+  def reporting_events
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    )
+  end
+
+  def average_value_key
+    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/timeseries/base_timeseries_builder.rb

@@ -1,13 +1,12 @@
 class V2::Reports::Timeseries::BaseTimeseriesBuilder
   include TimezoneHelper
   include DateRangeHelper
-
   DEFAULT_GROUP_BY = 'day'.freeze
 
   pattr_initialize :account, :params
 
   def scope
-    case dimension_type.to_sym
+    case params[:type].to_sym
     when :account
       account
     when :inbox
@@ -21,20 +20,6 @@ class V2::Reports::Timeseries::BaseTimeseriesBuilder
     end
   end
 
-  def data_source
-    @data_source ||= Reports::DataSource.for(
-      account: account,
-      metric: params[:metric],
-      dimension_type: dimension_type,
-      dimension_id: params[:id],
-      scope: scope,
-      range: range,
-      group_by: group_by,
-      timezone_offset: params[:timezone_offset],
-      business_hours: params[:business_hours]
-    )
-  end
-
   def inbox
     @inbox ||= account.inboxes.find(params[:id])
   end
@@ -58,10 +43,4 @@ class V2::Reports::Timeseries::BaseTimeseriesBuilder
   def timezone
     @timezone ||= timezone_name_from_offset(params[:timezone_offset])
   end
-
-  private
-
-  def dimension_type
-    (params[:type].presence || 'account').to_s
-  end
 end

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -0,0 +1,78 @@
+class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_count.each_with_object([]) do |element, arr|
+      event_date, event_count = element
+
+      # The `event_date` is in Date format (without time), such as "Wed, 15 May 2024".
+      # We need a timestamp for the start of the day. However, we can't use `event_date.to_time.to_i`
+      # because it converts the date to 12:00 AM server timezone.
+      # The desired output should be 12:00 AM in the specified timezone.
+      arr << { value: event_count, timestamp: event_date.in_time_zone(timezone).to_i }
+    end
+  end
+
+  def aggregate_value
+    object_scope.count
+  end
+
+  private
+
+  def metric
+    @metric ||= params[:metric]
+  end
+
+  def object_scope
+    send("scope_for_#{metric}")
+  end
+
+  def scope_for_conversations_count
+    scope.conversations.where(account_id: account.id, created_at: range)
+  end
+
+  def scope_for_incoming_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
+  end
+
+  def scope_for_outgoing_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
+  end
+
+  def scope_for_resolutions_count
+    scope.reporting_events.where(
+      name: :conversation_resolved,
+      account_id: account.id,
+      created_at: range
+    )
+  end
+
+  def scope_for_bot_resolutions_count
+    scope.reporting_events.where(
+      name: :conversation_bot_resolved,
+      account_id: account.id,
+      created_at: range
+    )
+  end
+
+  def scope_for_bot_handoffs_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_handoff,
+      account_id: account.id,
+      created_at: range
+    ).distinct
+  end
+
+  def grouped_count
+    # IMPORTANT: time_zone parameter affects both data grouping AND output timestamps
+    # It converts timestamps to the target timezone before grouping, which means
+    # the same event can fall into different day buckets depending on timezone
+    # Example: 2024-01-15 00:00 UTC becomes 2024-01-14 16:00 PST (falls on different day)
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    ).count
+  end
+end

app/builders/v2/reports/timeseries/report_builder.rb

@@ -1,9 +0,0 @@
-class V2::Reports::Timeseries::ReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
-  def timeseries
-    data_source.timeseries
-  end
-
-  def aggregate_value
-    data_source.aggregate
-  end
-end

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -34,10 +34,6 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
     @agent_bot.reload
   end
 
-  def reset_secret
-    @agent_bot.reset_secret!
-  end
-
   private
 
   def agent_bot

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -116,8 +116,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     # High-traffic accounts generate excessive DB writes when agents frequently switch between conversations.
     # Throttle last_seen updates to once per hour when there are no unread messages to reduce DB load.
     # Always update immediately if there are unread messages to maintain accurate read/unread state.
-    # Visiting a conversation should clear any unread inbox notifications for this conversation.
-    Notification::MarkConversationReadService.new(user: Current.user, account: Current.account, conversation: @conversation).perform
     return update_last_seen_on_conversation(DateTime.now.utc, true) if assignee? && @conversation.assignee_unread_messages.any?
     return update_last_seen_on_conversation(DateTime.now.utc, false) if !assignee? && @conversation.unread_messages.any?
 

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -66,12 +66,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     head :ok
   end
 
-  def reset_secret
-    return head :not_found unless @inbox.api?
-
-    @inbox.channel.reset_secret!
-  end
-
   def destroy
     ::DeleteObjectJob.perform_later(@inbox, Current.user, request.ip) if @inbox.present?
     render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }

app/controllers/api/v1/accounts/upload_controller.rb

@@ -5,7 +5,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
              elsif params[:external_url].present?
                create_from_url
              else
-               render_error(I18n.t('errors.upload.missing_input'), :unprocessable_entity)
+               render_error('No file or URL provided', :unprocessable_entity)
              end
 
     render_success(result) if result.is_a?(ActiveStorage::Blob)
@@ -19,21 +19,35 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
   end
 
   def create_from_url
-    SafeFetch.fetch(params[:external_url].to_s) do |result|
-      create_and_save_blob(result.tempfile, result.filename, result.content_type)
+    uri = parse_uri(params[:external_url])
+    return if performed?
+
+    fetch_and_process_file_from_uri(uri)
+  end
+
+  def parse_uri(url)
+    uri = URI.parse(url)
+    validate_uri(uri)
+    uri
+  rescue URI::InvalidURIError, SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
+    nil
+  end
+
+  def validate_uri(uri)
+    raise URI::InvalidURIError unless uri.is_a?(URI::HTTP) || uri.is_a?(URI::HTTPS)
+  end
+
+  def fetch_and_process_file_from_uri(uri)
+    uri.open do |file|
+      create_and_save_blob(file, File.basename(uri.path), file.content_type)
     end
-  rescue SafeFetch::HttpError => e
-    render_error(I18n.t('errors.upload.fetch_failed_with_message', message: e.message), :unprocessable_entity)
-  rescue SafeFetch::FetchError
-    render_error(I18n.t('errors.upload.fetch_failed'), :unprocessable_entity)
-  rescue SafeFetch::FileTooLargeError
-    render_error(I18n.t('errors.upload.file_too_large'), :unprocessable_entity)
-  rescue SafeFetch::UnsupportedContentTypeError
-    render_error(I18n.t('errors.upload.unsupported_content_type'), :unprocessable_entity)
-  rescue SafeFetch::Error
-    render_error(I18n.t('errors.upload.invalid_url'), :unprocessable_entity)
+  rescue OpenURI::HTTPError => e
+    render_error("Failed to fetch file from URL: #{e.message}", :unprocessable_entity)
+  rescue SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
   rescue StandardError
-    render_error(I18n.t('errors.upload.unexpected'), :internal_server_error)
+    render_error('An unexpected error occurred', :internal_server_error)
   end
 
   def create_and_save_blob(io, filename, content_type)

app/controllers/api/v1/accounts_controller.rb

@@ -30,20 +30,9 @@ class Api::V1::AccountsController < Api::BaseController
       locale: account_params[:locale],
       user: current_user
     ).perform
-    enqueue_branding_enrichment
     if @user
-      # Authenticated users (dashboard "add account") and api_only signups
-      # need the full response with account_id. API-only deployments have no
-      # frontend to handle the email confirmation flow, so they need auth
-      # tokens to proceed.
-      # Unauthenticated web signup returns only the email — no session is
-      # created until the user confirms via the email link.
-      if current_user || api_only_signup?
-        send_auth_headers(@user)
-        render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
-      else
-        render json: { email: @user.email }
-      end
+      send_auth_headers(@user)
+      render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
     else
       render_error_response(CustomExceptions::Account::SignupFailed.new({}))
     end
@@ -70,16 +59,6 @@ class Api::V1::AccountsController < Api::BaseController
 
   private
 
-  def enqueue_branding_enrichment
-    return if account_params[:email].blank?
-
-    Account::BrandingEnrichmentJob.perform_later(@account.id, account_params[:email])
-    Redis::Alfred.set(format(Redis::Alfred::ACCOUNT_ONBOARDING_ENRICHMENT, account_id: @account.id), '1', ex: 30)
-  rescue StandardError => e
-    # Enrichment is optional — never let queue/Redis failures abort signup
-    ChatwootExceptionTracker.new(e).capture_exception
-  end
-
   def ensure_account_name
     # ensure that account_name and user_full_name is present
     # this is becuase the account builder and the models validations are not triggered
@@ -124,15 +103,6 @@ class Api::V1::AccountsController < Api::BaseController
     raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
   end
 
-  def api_only_signup?
-    # CW_API_ONLY_SERVER is the canonical flag for API-only deployments.
-    # ENABLE_ACCOUNT_SIGNUP='api_only' is a legacy sentinel for the same purpose.
-    # Read ENABLE_ACCOUNT_SIGNUP raw from InstallationConfig because GlobalConfig.get
-    # typecasts it to boolean, coercing 'api_only' to true.
-    ActiveModel::Type::Boolean.new.cast(ENV.fetch('CW_API_ONLY_SERVER', false)) ||
-      InstallationConfig.find_by(name: 'ENABLE_ACCOUNT_SIGNUP')&.value.to_s == 'api_only'
-  end
-
   def validate_captcha
     raise ActionController::InvalidAuthenticityToken, 'Invalid Captcha' unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
   end

app/controllers/api/v1/widget/messages_controller.rb

@@ -43,15 +43,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
   end
 
   def set_conversation
-    return unless conversation.nil?
-
-    @conversation = create_conversation
-    apply_labels if permitted_params[:labels].present?
-  end
-
-  def apply_labels
-    valid_labels = inbox.account.labels.where(title: permitted_params[:labels]).pluck(:title)
-    @conversation.update_labels(valid_labels) if valid_labels.present?
+    @conversation = create_conversation if conversation.nil?
   end
 
   def message_finder_params
@@ -72,14 +64,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
 
   def permitted_params
     # timestamp parameter is used in create conversation method
-    # custom_attributes and labels are applied when a new conversation is created alongside the first message
-    params.permit(
-      :id, :before, :after, :website_token,
-      contact: [:name, :email],
-      message: [:content, :referer_url, :timestamp, :echo_id, :reply_to],
-      custom_attributes: {},
-      labels: []
-    )
+    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id, :reply_to])
   end
 
   def set_message

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -3,15 +3,15 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
   before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label, :channel]
 
   def agent
-    render_report_with(V2::Reports::AgentSummaryBuilder, type: :agent)
+    render_report_with(V2::Reports::AgentSummaryBuilder)
   end
 
   def team
-    render_report_with(V2::Reports::TeamSummaryBuilder, type: :team)
+    render_report_with(V2::Reports::TeamSummaryBuilder)
   end
 
   def inbox
-    render_report_with(V2::Reports::InboxSummaryBuilder, type: :inbox)
+    render_report_with(V2::Reports::InboxSummaryBuilder)
   end
 
   def label
@@ -38,9 +38,8 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     }
   end
 
-  def render_report_with(builder_class, type: nil)
-    builder_params = type.present? ? @builder_params.merge(type: type) : @builder_params
-    builder = builder_class.new(account: Current.account, params: builder_params)
+  def render_report_with(builder_class)
+    builder = builder_class.new(account: Current.account, params: @builder_params)
     render json: builder.build
   end
 

app/controllers/auth/resend_confirmations_controller.rb

@@ -1,18 +0,0 @@
-# Unauthenticated endpoint for resending confirmation emails during signup.
-# This is a standalone controller (not on DeviseOverrides::ConfirmationsController)
-# because OmniAuth middleware intercepts all POST /auth/* routes as provider
-# callbacks, and Devise controller filters cause 307 redirects for custom actions.
-# Inherits from ActionController::API to avoid both issues entirely.
-# Rate-limited by Rack::Attack (IP + email) and gated by hCaptcha.
-class Auth::ResendConfirmationsController < ActionController::API
-  def create
-    return head(:ok) unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
-
-    email = params[:email]
-    return head(:ok) unless email.is_a?(String)
-
-    user = User.from_email(email.strip.downcase)
-    user&.send_confirmation_instructions unless user&.confirmed?
-    head :ok
-  end
-end

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -10,12 +10,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   private
 
   def sign_in_user
-    # Capture before skip_confirmation! sets confirmed_at, which would
-    # make oauth_user_needs_password_reset? return false and skip the
-    # password reset for persisted unconfirmed users.
-    needs_password_reset = oauth_user_needs_password_reset?
     @resource.skip_confirmation! if confirmable_enabled?
-    set_random_password_if_oauth_user if needs_password_reset
 
     # once the resource is found and verified
     # we can just send them to the login page again with the SSO params
@@ -25,10 +20,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   end
 
   def sign_in_user_on_mobile
-    # See comment in sign_in_user for why this is captured before skip_confirmation!
-    needs_password_reset = oauth_user_needs_password_reset?
     @resource.skip_confirmation! if confirmable_enabled?
-    set_random_password_if_oauth_user if needs_password_reset
 
     # once the resource is found and verified
     # we can just send them to the login page again with the SSO params
@@ -45,7 +37,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
 
     create_account_for_user
-    set_random_password_if_oauth_user
     token = @resource.send(:set_reset_password_token)
     frontend_url = ENV.fetch('FRONTEND_URL', nil)
     redirect_to "#{frontend_url}/app/auth/password/edit?config=default&reset_password_token=#{token}"
@@ -90,15 +81,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     Avatar::AvatarFromUrlJob.perform_later(@resource, auth_hash['info']['image'])
   end
 
-  def oauth_user_needs_password_reset?
-    @resource.present? && (@resource.new_record? || !@resource.confirmed?)
-  end
-
-  def set_random_password_if_oauth_user
-    # Password must satisfy secure_password requirements (uppercase, lowercase, number, special char)
-    @resource.update(password: "#{SecureRandom.hex(16)}aA1!") if @resource.persisted?
-  end
-
   def default_devise_mapping
     'user'
   end

app/controllers/platform/api/v1/email_channel_migrations_controller.rb

@@ -1,101 +0,0 @@
-class Platform::Api::V1::EmailChannelMigrationsController < PlatformController
-  before_action :set_account
-  before_action :validate_account_permissible
-  before_action :validate_feature_flag
-  before_action :validate_params
-
-  def create
-    results = migrate_email_channels
-    render json: { results: results }, status: :ok
-  end
-
-  private
-
-  def set_account
-    @account = Account.find(params[:account_id])
-  end
-
-  def validate_account_permissible
-    return if @platform_app.platform_app_permissibles.find_by(permissible: @account)
-
-    render json: { error: 'Non permissible resource' }, status: :unauthorized
-  end
-
-  def validate_feature_flag
-    return if ActiveModel::Type::Boolean.new.cast(ENV.fetch('EMAIL_CHANNEL_MIGRATION', false))
-
-    render json: { error: 'Email channel migration is not enabled' }, status: :forbidden
-  end
-
-  def validate_params
-    return render json: { error: 'Missing migrations parameter' }, status: :unprocessable_entity if migration_params.blank?
-
-    return unless migration_params.size > MAX_MIGRATIONS
-
-    return render json: { error: "Too many migrations (max #{MAX_MIGRATIONS})" },
-                  status: :unprocessable_entity
-  end
-
-  def migrate_email_channels
-    migration_params.map { |entry| migrate_single(entry) }
-  end
-
-  MAX_MIGRATIONS = 25
-  SUPPORTED_PROVIDERS = %w[google microsoft].freeze
-
-  def migrate_single(entry)
-    validate_provider!(entry[:provider])
-
-    ActiveRecord::Base.transaction do
-      channel = create_channel(entry)
-      inbox = create_inbox(channel, entry)
-
-      { email: entry[:email], inbox_id: inbox.id, channel_id: channel.id, status: 'success' }
-    end
-  rescue StandardError => e
-    { email: entry[:email], status: 'error', message: e.message }
-  end
-
-  def create_channel(entry)
-    Channel::Email.create!(
-      account_id: @account.id,
-      email: entry[:email],
-      provider: entry[:provider],
-      provider_config: entry[:provider_config]&.to_h,
-      imap_enabled: entry.fetch(:imap_enabled, true),
-      imap_address: entry[:imap_address] || default_imap_address(entry[:provider]),
-      imap_port: entry[:imap_port] || 993,
-      imap_login: entry[:imap_login] || entry[:email],
-      imap_enable_ssl: entry.fetch(:imap_enable_ssl, true)
-    )
-  end
-
-  def create_inbox(channel, entry)
-    @account.inboxes.create!(
-      name: entry[:inbox_name] || "Migrated #{entry[:provider]&.capitalize}: #{entry[:email]}",
-      channel: channel
-    )
-  end
-
-  def validate_provider!(provider)
-    return if SUPPORTED_PROVIDERS.include?(provider)
-
-    raise ArgumentError, "Unsupported provider '#{provider}'. Must be one of: #{SUPPORTED_PROVIDERS.join(', ')}"
-  end
-
-  def default_imap_address(provider)
-    case provider
-    when 'google' then 'imap.gmail.com'
-    when 'microsoft' then 'outlook.office365.com'
-    else ''
-    end
-  end
-
-  def migration_params
-    params.permit(migrations: [
-                    :email, :provider, :inbox_name,
-                    :imap_enabled, :imap_address, :imap_port, :imap_login, :imap_enable_ssl,
-                    { provider_config: {} }
-                  ])[:migrations]
-  end
-end

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -1,7 +1,6 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show, :index]
   before_action :portal
-  before_action :ensure_portal_feature_enabled
   before_action :set_category, except: [:index, :show, :tracking_pixel]
   before_action :set_article, only: [:show]
   layout 'portal'
@@ -62,7 +61,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def set_article
     @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    @parsed_content = render_article_content(@article.content.to_s)
+    @parsed_content = render_article_content(@article.content)
   end
 
   def set_category

app/controllers/public/api/v1/portals/categories_controller.rb

@@ -1,7 +1,6 @@
 class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show, :index]
   before_action :portal
-  before_action :ensure_portal_feature_enabled
   before_action :set_category, only: [:show]
   layout 'portal'
 

app/controllers/public/api/v1/portals_controller.rb

@@ -1,8 +1,7 @@
 class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show]
-  before_action :redirect_to_portal_with_locale, only: [:show]
   before_action :portal
-  before_action :ensure_portal_feature_enabled
+  before_action :redirect_to_portal_with_locale, only: [:show]
   layout 'portal'
 
   def show
@@ -25,7 +24,6 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
   def redirect_to_portal_with_locale
     return if params[:locale].present?
 
-    portal
     redirect_to "/hc/#{@portal.slug}/#{@portal.default_locale}"
   end
 end

app/controllers/public_controller.rb

@@ -18,11 +18,4 @@ class PublicController < ActionController::Base
       Please send us an email at support@chatwoot.com with the custom domain name and account API key"
     }, status: :unauthorized and return
   end
-
-  def ensure_portal_feature_enabled
-    return unless ChatwootApp.chatwoot_cloud?
-    return if @portal.account.feature_enabled?('help_center')
-
-    render 'public/api/v1/portals/not_active', status: :payment_required
-  end
 end

app/javascript/dashboard/App.vue

@@ -98,9 +98,7 @@ export default {
       mql.onchange = e => setColorTheme(e.matches);
     },
     setLocale(locale) {
-      if (locale) {
-        this.$root.$i18n.locale = locale;
-      }
+      this.$root.$i18n.locale = locale;
     },
     async initializeAccount() {
       await this.$store.dispatch('accounts/get');

app/javascript/dashboard/api/agentBots.js

@@ -25,10 +25,6 @@ class AgentBotsAPI extends ApiClient {
   resetAccessToken(botId) {
     return axios.post(`${this.url}/${botId}/reset_access_token`);
   }
-
-  resetSecret(botId) {
-    return axios.post(`${this.url}/${botId}/reset_secret`);
-  }
 }
 
 export default new AgentBotsAPI();

app/javascript/dashboard/api/captain/customTools.js

@@ -31,12 +31,6 @@ class CaptainCustomTools extends ApiClient {
   delete(id) {
     return axios.delete(`${this.url}/${id}`);
   }
-
-  test(data = {}) {
-    return axios.post(`${this.url}/test`, {
-      custom_tool: data,
-    });
-  }
 }
 
 export default new CaptainCustomTools();

app/javascript/dashboard/api/inboxes.js

@@ -48,10 +48,6 @@ class Inboxes extends CacheEnabledApiClient {
       template,
     });
   }
-
-  resetSecret(inboxId) {
-    return axios.post(`${this.url}/${inboxId}/reset_secret`);
-  }
 }
 
 export default new Inboxes();

app/javascript/dashboard/api/whatsappCalls.js

@@ -1,78 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class WhatsappCallsAPI extends ApiClient {
-  constructor() {
-    super('whatsapp_calls', { accountScoped: true });
-  }
-
-  show(callId) {
-    return axios.get(`${this.url}/${callId}`);
-  }
-
-  // Accept a ringing call. sdpAnswer is optional — omitted in server-relay mode
-  // where the media server handles WebRTC negotiation.
-  accept(callId, sdpAnswer) {
-    const body = sdpAnswer ? { sdp_answer: sdpAnswer } : {};
-    return axios.post(`${this.url}/${callId}/accept`, body);
-  }
-
-  reject(callId) {
-    return axios.post(`${this.url}/${callId}/reject`);
-  }
-
-  terminate(callId) {
-    return axios.post(`${this.url}/${callId}/terminate`);
-  }
-
-  // Initiate an outbound call. sdpOffer is optional — omitted in server-relay
-  // mode where the media server generates the SDP offer for Meta.
-  initiate(conversationId, sdpOffer) {
-    const body = { conversation_id: conversationId };
-    if (sdpOffer) body.sdp_offer = sdpOffer;
-    return axios.post(`${this.url}/initiate`, body);
-  }
-
-  // Send the agent's SDP answer for the Peer B connection (server-relay mode).
-  agentAnswer(callId, sdpAnswer) {
-    return axios.post(`${this.url}/${callId}/agent_answer`, {
-      sdp_answer: sdpAnswer,
-    });
-  }
-
-  // Get the current agent's active call (if any). Used for reconnection on page load.
-  active() {
-    return axios.get(`${this.url}/active`);
-  }
-
-  // Reconnect to an active call after page reload. Server creates a new Peer B
-  // and returns a fresh SDP offer via ActionCable.
-  reconnect(callId) {
-    return axios.post(`${this.url}/${callId}/reconnect`);
-  }
-
-  // Join an existing call as a supervisor (listen-only by default).
-  join(callId, role = 'listen_only') {
-    return axios.post(`${this.url}/${callId}/join`, { role });
-  }
-
-  // Play an audio file to the caller via the media server.
-  playAudio(callId, { filePath, mode = 'replace', loop = false }) {
-    return axios.post(`${this.url}/${callId}/play_audio`, {
-      file_path: filePath,
-      mode,
-      loop,
-    });
-  }
-
-  // Legacy: upload browser-side recording. Deprecated when media server is enabled.
-  uploadRecording(callId, blob) {
-    const formData = new FormData();
-    formData.append('recording', blob, `call-${callId}.webm`);
-    return axios.post(`${this.url}/${callId}/upload_recording`, formData, {
-      headers: { 'Content-Type': 'multipart/form-data' },
-    });
-  }
-}
-
-export default new WhatsappCallsAPI();

app/javascript/dashboard/assets/scss/_base.scss

@@ -106,10 +106,6 @@ select {
   &[disabled] {
     @apply field-disabled;
   }
-
-  option:not(:disabled) {
-    @apply bg-n-solid-2 text-n-slate-12;
-  }
 }
 
 // Textarea

app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue

@@ -20,11 +20,11 @@ const excludedLabels = defineModel('excludedLabels', {
 
 const excludeOlderThanMinutes = defineModel('excludeOlderThanMinutes', {
   type: Number,
-  default: null,
+  default: 10,
 });
 
-// Duration limits: 1 minute to 999 days (in minutes)
-const MIN_DURATION_MINUTES = 1;
+// Duration limits: 10 minutes to 999 days (in minutes)
+const MIN_DURATION_MINUTES = 10;
 const MAX_DURATION_MINUTES = 1438560; // 999 days * 24 hours * 60 minutes
 
 const { t } = useI18n();

app/javascript/dashboard/components-next/AssignmentPolicy/components/InboxCapacityLimits.vue

@@ -27,7 +27,7 @@ const { t } = useI18n();
 
 const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY';
 const DEFAULT_CONVERSATION_LIMIT = 10;
-const MIN_CONVERSATION_LIMIT = 0;
+const MIN_CONVERSATION_LIMIT = 1;
 const MAX_CONVERSATION_LIMIT = 100000;
 
 const selectedInboxIds = computed(
@@ -42,7 +42,6 @@ const availableInboxes = computed(() =>
 
 const isLimitValid = limit => {
   return (
-    Number.isInteger(limit.conversationLimit) &&
     limit.conversationLimit >= MIN_CONVERSATION_LIMIT &&
     limit.conversationLimit <= MAX_CONVERSATION_LIMIT
   );

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -107,10 +107,11 @@ const closeMobileSidebar = () => {
                 size="sm"
               />
               <ComposeConversation :contact-id="contactId">
-                <template #trigger>
+                <template #trigger="{ toggle }">
                   <Button
                     :label="$t('CONTACTS_LAYOUT.HEADER.SEND_MESSAGE')"
                     size="sm"
+                    @click="toggle"
                   />
                 </template>
               </ComposeConversation>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -114,8 +114,8 @@ const emit = defineEmits([
           </div>
           <div class="w-px h-4 bg-n-strong" />
           <ComposeConversation>
-            <template #trigger>
-              <Button :label="buttonLabel" size="sm" />
+            <template #trigger="{ toggle }">
+              <Button :label="buttonLabel" size="sm" @click="toggle" />
             </template>
           </ComposeConversation>
         </div>

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -103,7 +103,6 @@ const showPagination = computed(() => {
           <ContactsActiveFiltersPreview
             v-if="showActiveFiltersPreview"
             :active-segment="activeSegment"
-            class="mb-1"
             @clear-filters="emit('clearFilters')"
             @open-filter="openFilter"
           />

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardAvatar.vue

@@ -1,58 +0,0 @@
-<script setup>
-import { ref, computed } from 'vue';
-import Avatar from 'next/avatar/Avatar.vue';
-import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-
-const props = defineProps({
-  contact: { type: Object, required: true },
-  selected: { type: Boolean, default: false },
-  enableSelection: { type: Boolean, default: true },
-  hideThumbnail: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['selectConversation']);
-
-const hovered = ref(false);
-
-const onThumbnailHover = () => {
-  hovered.value = !props.hideThumbnail;
-};
-
-const onThumbnailLeave = () => {
-  hovered.value = false;
-};
-
-const selectedModel = computed({
-  get: () => props.selected,
-  set: value => {
-    emit('selectConversation', value);
-  },
-});
-</script>
-
-<template>
-  <div
-    class="relative flex items-center flex-shrink-0"
-    @mouseenter="onThumbnailHover"
-    @mouseleave="onThumbnailLeave"
-  >
-    <Avatar
-      v-if="!hideThumbnail"
-      :name="contact.name"
-      :src="contact.thumbnail"
-      :size="24"
-      :status="contact.availability_status"
-      hide-offline-status
-    >
-      <template v-if="enableSelection" #overlay>
-        <div
-          v-if="hovered || selected"
-          class="flex items-center justify-center rounded-md cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] size-6"
-          @click.stop
-        >
-          <Checkbox v-model="selectedModel" />
-        </div>
-      </template>
-    </Avatar>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardContent.vue

@@ -1,47 +0,0 @@
-<script setup>
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import MessagePreview from './MessagePreview.vue';
-import VoiceCallStatus from './VoiceCallStatus.vue';
-import UnreadBadge from './UnreadBadge.vue';
-
-defineProps({
-  lastMessage: { type: Object, default: null },
-  voiceCallStatus: { type: String, default: '' },
-  voiceCallDirection: { type: String, default: '' },
-  unreadCount: { type: Number, default: 0 },
-  showExpandedPreview: { type: Boolean, default: false },
-});
-</script>
-
-<template>
-  <div
-    class="grid grid-cols-[1fr_auto] gap-1.5"
-    :class="showExpandedPreview ? 'items-end' : 'items-center'"
-  >
-    <VoiceCallStatus
-      v-if="voiceCallStatus"
-      key="voice-status-row"
-      :status="voiceCallStatus"
-      :direction="voiceCallDirection"
-      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
-    />
-    <MessagePreview
-      v-else-if="lastMessage"
-      key="message-preview"
-      :message="lastMessage"
-      :multi-line="showExpandedPreview"
-      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
-    />
-    <span
-      v-else
-      key="no-messages"
-      class="inline-grid grid-flow-col auto-cols-max items-center gap-1 text-body-main"
-      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
-    >
-      <Icon icon="i-lucide-info" class="size-3.5" />
-      {{ $t(`CHAT_LIST.NO_MESSAGES`) }}
-    </span>
-
-    <UnreadBadge :count="unreadCount" :align-bottom="showExpandedPreview" />
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardLabelsV5.vue

@@ -1,175 +0,0 @@
-<script setup>
-import { ref, computed, nextTick, useSlots, watch, useAttrs } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useThrottleFn } from '@vueuse/core';
-import { useMapGetter } from 'dashboard/composables/store';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import Label from 'dashboard/components-next/label/Label.vue';
-
-const props = defineProps({
-  labels: {
-    type: Array,
-    default: () => [],
-  },
-  disableToggle: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-defineOptions({ inheritAttrs: false });
-
-const attrs = useAttrs();
-const slots = useSlots();
-const { t } = useI18n();
-
-const accountLabels = useMapGetter('labels/getLabels');
-
-const activeLabels = computed(() => {
-  return accountLabels.value.filter(({ title }) =>
-    props.labels.includes(title)
-  );
-});
-
-const showAllLabels = ref(false);
-const showExpandLabelButton = ref(false);
-const labelPosition = ref(-1);
-const labelContainer = ref(null);
-
-// Show if there are labels OR if before slot exists
-const showSection = computed(
-  () => activeLabels.value.length > 0 || !!slots.before
-);
-
-const computeVisibleLabelPosition = () => {
-  const container = labelContainer.value;
-  if (!container || activeLabels.value.length === 0) {
-    showExpandLabelButton.value = false;
-    return;
-  }
-
-  const labels = container.querySelectorAll('[data-label]');
-  if (labels.length === 0) {
-    showExpandLabelButton.value = false;
-    return;
-  }
-
-  // Early exit if all labels are visible
-  if (showAllLabels.value) return;
-
-  const beforeSlot = container.querySelector('[data-before-slot]');
-  const beforeSlotWidth = beforeSlot?.offsetWidth ?? 0;
-  const availableWidth = container.clientWidth - 46 - beforeSlotWidth;
-
-  let totalWidth = 0;
-  const labelsArray = Array.from(labels);
-
-  // Find last visible label index using some() - stops early on overflow
-  const overflowIndex = labelsArray.findIndex(label => {
-    totalWidth += label.offsetWidth + 6;
-    return totalWidth > availableWidth;
-  });
-
-  const visibleIndex =
-    overflowIndex === -1 ? labelsArray.length - 1 : overflowIndex - 1;
-
-  labelPosition.value = visibleIndex;
-  showExpandLabelButton.value = visibleIndex < labelsArray.length - 1;
-};
-
-const throttledCalculate = useThrottleFn(computeVisibleLabelPosition, 16);
-
-watch(activeLabels, () => nextTick(throttledCalculate), { immediate: true });
-
-const hiddenLabelsCount = computed(() => {
-  if (!showExpandLabelButton.value || showAllLabels.value) return 0;
-  return activeLabels.value.length - labelPosition.value - 1;
-});
-
-// Check if all labels are hidden (none visible)
-const allLabelsHidden = computed(() => {
-  return labelPosition.value === -1 && activeLabels.value.length > 0;
-});
-
-// Label text for button when disableToggle is true and all labels are hidden
-const labelsCountText = computed(() => {
-  if (props.disableToggle && allLabelsHidden.value) {
-    return t('CONVERSATION.CARD.LABELS_COUNT', {
-      count: activeLabels.value.length,
-    });
-  }
-  if (!showAllLabels.value && hiddenLabelsCount.value > 0) {
-    return hiddenLabelsCount.value;
-  }
-  return '';
-});
-
-const hiddenLabelsTooltip = computed(() => {
-  if (!props.disableToggle) return '';
-  // When all labels are hidden, show all label titles
-  if (allLabelsHidden.value) {
-    return activeLabels.value.map(label => label.title).join(', ');
-  }
-  if (!showExpandLabelButton.value) return '';
-  const hiddenLabels = activeLabels.value.slice(labelPosition.value + 1);
-  return hiddenLabels.map(label => label.title).join(', ');
-});
-
-const tooltipText = computed(() => {
-  if (props.disableToggle && hiddenLabelsTooltip.value) {
-    return hiddenLabelsTooltip.value;
-  }
-  return showAllLabels.value
-    ? t('CONVERSATION.CARD.HIDE_LABELS')
-    : t('CONVERSATION.CARD.SHOW_LABELS');
-});
-
-const onShowLabels = e => {
-  e.stopPropagation();
-  if (props.disableToggle) return;
-  showAllLabels.value = !showAllLabels.value;
-  nextTick(() => computeVisibleLabelPosition());
-};
-</script>
-
-<template>
-  <div
-    v-if="showSection"
-    ref="labelContainer"
-    v-bind="attrs"
-    v-resize="throttledCalculate"
-    data-labels-container
-    class="flex items-center flex-shrink min-w-0 min-h-6 gap-x-1.5 gap-y-1 [&:not(:has([data-label],[data-before-slot]))]:hidden"
-    :class="{ 'h-auto overflow-visible flex-row flex-wrap': showAllLabels }"
-  >
-    <slot name="before" />
-
-    <Label
-      v-for="(label, index) in activeLabels"
-      :key="label ? label.id : index"
-      data-label
-      :label="label"
-      compact
-      :class="{
-        'invisible absolute': !showAllLabels && index > labelPosition,
-      }"
-    />
-    <Button
-      v-if="showExpandLabelButton || (disableToggle && allLabelsHidden)"
-      v-tooltip.top="{
-        content: tooltipText,
-        delay: { show: 500, hide: 0 },
-      }"
-      :label="labelsCountText"
-      xs
-      slate
-      :no-animation="disableToggle"
-      :icon="labelsCountText ? 'i-lucide-plus' : 'i-lucide-chevron-left'"
-      class="!py-0 !px-1.5 flex-shrink-0 !rounded-md !bg-n-button-color -outline-offset-1 !gap-0.5 [&>span:first-child]:!text-n-slate-10 [&>span:last-child]:!text-n-slate-11"
-      :class="{ 'cursor-default': disableToggle }"
-      @click="onShowLabels"
-    />
-  </div>
-  <template v-else />
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue

@@ -1,63 +1,207 @@
 <script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
 import { CONVERSATION_PRIORITY } from 'shared/constants/messages';
 
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
+defineProps({
   priority: {
     type: String,
     default: '',
   },
-  showEmpty: {
-    type: Boolean,
-    default: false,
-  },
-});
-const { t } = useI18n();
-
-const icons = {
-  [CONVERSATION_PRIORITY.URGENT]: 'i-woot-priority-urgent',
-  [CONVERSATION_PRIORITY.HIGH]: 'i-woot-priority-high',
-  [CONVERSATION_PRIORITY.MEDIUM]: 'i-woot-priority-medium',
-  [CONVERSATION_PRIORITY.LOW]: 'i-woot-priority-low',
-};
-
-const priorityLabels = {
-  [CONVERSATION_PRIORITY.URGENT]: 'CONVERSATION.PRIORITY.OPTIONS.URGENT',
-  [CONVERSATION_PRIORITY.HIGH]: 'CONVERSATION.PRIORITY.OPTIONS.HIGH',
-  [CONVERSATION_PRIORITY.MEDIUM]: 'CONVERSATION.PRIORITY.OPTIONS.MEDIUM',
-  [CONVERSATION_PRIORITY.LOW]: 'CONVERSATION.PRIORITY.OPTIONS.LOW',
-};
-
-const iconName = computed(() => {
-  if (props.priority && icons[props.priority]) {
-    return icons[props.priority];
-  }
-  return props.showEmpty ? 'i-woot-priority-empty' : '';
-});
-
-const tooltipContent = computed(() => {
-  if (props.priority && priorityLabels[props.priority]) {
-    return t(priorityLabels[props.priority]);
-  }
-
-  if (props.showEmpty) {
-    return t('CONVERSATION.PRIORITY.OPTIONS.NONE');
-  }
-
-  return '';
 });
 </script>
 
+<!-- eslint-disable vue/no-static-inline-styles -->
 <template>
-  <Icon
-    v-tooltip.top="{
-      content: tooltipContent,
-      delay: { show: 500, hide: 0 },
-    }"
-    :icon="iconName"
-    class="size-4 text-n-slate-5"
-  />
+  <div class="inline-flex items-center justify-center rounded-md">
+    <!-- Low Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.LOW"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+      </g>
+    </svg>
+
+    <!-- Medium Priority  -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.MEDIUM"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+      </g>
+    </svg>
+
+    <!-- High Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.HIGH"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+      </g>
+    </svg>
+
+    <!-- Urgent Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.URGENT"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+      </g>
+    </svg>
+  </div>
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardStatusIcon.vue

@@ -1,42 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { CONVERSATION_STATUS } from 'shared/constants/messages';
-
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  status: {
-    type: String,
-    default: '',
-  },
-  showEmpty: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const icons = {
-  [CONVERSATION_STATUS.OPEN]: 'i-woot-status-open',
-  [CONVERSATION_STATUS.RESOLVED]: 'i-woot-status-resolved',
-  [CONVERSATION_STATUS.PENDING]: 'i-woot-status-pending',
-  [CONVERSATION_STATUS.SNOOZED]: 'i-woot-status-snoozed',
-};
-
-const iconName = computed(() => {
-  if (props.status && icons[props.status]) {
-    return icons[props.status];
-  }
-  return props.showEmpty ? 'i-woot-status-empty' : '';
-});
-</script>
-
-<template>
-  <Icon
-    v-tooltip.top="{
-      content: status,
-      delay: { show: 500, hide: 0 },
-    }"
-    :icon="iconName"
-    class="size-4 flex-shrink-0"
-  />
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue

@@ -1,186 +0,0 @@
-<script setup>
-import { computed, useTemplateRef } from 'vue';
-import { getLastMessage } from 'dashboard/helper/conversationHelper';
-import CardAvatar from './CardAvatar.vue';
-import CardContent from './CardContent.vue';
-import CardLabels from './CardLabelsV5.vue';
-import CardPriorityIcon from './CardPriorityIcon.vue';
-import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
-import Avatar from 'next/avatar/Avatar.vue';
-import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
-import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
-import CardStatusIcon from './CardStatusIcon.vue';
-import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  chat: { type: Object, required: true },
-  currentContact: { type: Object, required: true },
-  assignee: { type: Object, default: () => ({}) },
-  inbox: { type: Object, default: () => ({}) },
-  selected: { type: Boolean, default: false },
-  isActiveChat: { type: Boolean, default: false },
-  showAssignee: { type: Boolean, default: false },
-  showInboxName: { type: Boolean, default: false },
-  isInboxView: { type: Boolean, default: false },
-});
-
-const emit = defineEmits([
-  'selectConversation',
-  'deSelectConversation',
-  'click',
-  'contextmenu',
-]);
-
-const lastMessageInChat = computed(() => getLastMessage(props.chat));
-const showLabelsSection = computed(() => props.chat.labels?.length > 0);
-
-const voiceCallData = computed(() => ({
-  status: props.chat.additional_attributes?.call_status,
-  direction: props.chat.additional_attributes?.call_direction,
-}));
-
-const unreadCount = computed(() => props.chat.unread_count);
-
-const slaCardLabel = useTemplateRef('slaCardLabel');
-
-const hasSlaPolicyId = computed(
-  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
-);
-
-const selectedModel = computed({
-  get: () => props.selected,
-  set: value => {
-    if (value) {
-      emit('selectConversation', value);
-    } else {
-      emit('deSelectConversation', value);
-    }
-  },
-});
-</script>
-
-<template>
-  <div
-    class="conversation relative cursor-pointer group grid gap-4 items-center px-3 h-12 border-b border-n-slate-3 hover:border-n-surface-1 hover:z-[1] before:content-[none] before:absolute before:-top-px before:inset-x-0 before:h-px before:bg-n-surface-1 before:pointer-events-none hover:before:content-['']"
-    :class="{
-      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3 !border-n-surface-1':
-        isActiveChat,
-      'selected bg-n-slate-2 dark:bg-n-slate-3 !border-n-surface-1': selected,
-      'hover:bg-n-alpha-1': !isActiveChat && !selected,
-      'grid-cols-[minmax(0,2fr)_minmax(0,1fr)]': showLabelsSection,
-      'grid-cols-[minmax(0,2fr)_max-content]': !showLabelsSection,
-    }"
-    @click="$emit('click', $event)"
-    @contextmenu="$emit('contextmenu', $event)"
-  >
-    <!-- LEFT SECTION -->
-    <div class="flex items-center gap-2 min-w-0 flex-1">
-      <div class="flex items-center justify-center flex-shrink-0" @click.stop>
-        <Checkbox v-model="selectedModel" />
-      </div>
-
-      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
-
-      <div class="w-4 flex items-center justify-center flex-shrink-0">
-        <CardPriorityIcon :priority="chat.priority" show-empty />
-      </div>
-
-      <div class="w-4 flex items-center justify-center flex-shrink-0">
-        <Avatar
-          v-if="showAssignee && assignee.name"
-          v-tooltip.top="{
-            content: assignee.name,
-            delay: { show: 500, hide: 0 },
-          }"
-          :name="assignee.name"
-          :src="assignee.thumbnail"
-          :size="14"
-          :status="assignee.availability_status"
-          hide-offline-status
-        />
-        <Icon
-          v-else
-          icon="i-woot-empty-assignee"
-          class="size-4 text-n-slate-7"
-        />
-      </div>
-
-      <div class="w-4 flex items-center justify-center flex-shrink-0">
-        <CardStatusIcon :status="chat.status" show-empty />
-      </div>
-
-      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
-
-      <div v-if="!isInboxView && showInboxName" class="w-20 flex-shrink-0">
-        <InboxName v-if="showInboxName" :inbox="inbox" class="min-w-0" />
-      </div>
-
-      <div
-        v-if="!isInboxView && showInboxName"
-        class="w-px h-3 bg-n-slate-6 flex-shrink-0"
-      />
-
-      <div
-        v-tooltip.top="{
-          content: chat.id,
-          delay: { show: 500, hide: 0 },
-        }"
-        class="h-6 flex items-center gap-1 max-w-20 w-full min-w-0 flex-shrink-0"
-      >
-        <Icon
-          icon="i-woot-hash"
-          class="size-3.5 text-n-slate-10 flex-shrink-0"
-        />
-        <span class="text-body-main text-n-slate-11 truncate">
-          {{ chat.id }}
-        </span>
-      </div>
-
-      <CardAvatar
-        :contact="currentContact"
-        :selected="false"
-        :enable-selection="false"
-        :hide-thumbnail="false"
-      />
-
-      <h4
-        class="text-heading-3 my-0 capitalize truncate text-n-slate-12 font-medium w-32 flex-shrink-0"
-      >
-        {{ currentContact.name }}
-      </h4>
-
-      <CardContent
-        :last-message="lastMessageInChat"
-        :voice-call-status="voiceCallData.status"
-        :voice-call-direction="voiceCallData.direction"
-        :unread-count="unreadCount"
-        :show-expanded-preview="false"
-      />
-    </div>
-
-    <!-- RIGHT SECTION -->
-    <div class="flex items-center justify-end gap-1.5 flex-shrink-0">
-      <div v-if="showLabelsSection" class="min-w-0 w-full">
-        <CardLabels
-          :labels="chat.labels"
-          disable-toggle
-          class="my-0 [&>div]:justify-end justify-end"
-        />
-      </div>
-
-      <div v-if="hasSlaPolicyId" class="flex-shrink-0">
-        <SLACardLabel ref="slaCardLabel" :chat="chat" />
-      </div>
-
-      <div class="flex-shrink-0 w-[4.375rem] text-end">
-        <TimeAgo
-          :conversation-id="chat.id"
-          :last-activity-timestamp="chat.timestamp"
-          :created-at-timestamp="chat.created_at"
-          class="font-440 !text-xs text-n-slate-11"
-        />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/MessagePreview.vue

@@ -1,156 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { MESSAGE_TYPE } from 'widget/helpers/constants';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-  showMessageType: {
-    type: Boolean,
-    default: true,
-  },
-  defaultEmptyMessage: {
-    type: String,
-    default: '',
-  },
-  multiLine: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const { getPlainText } = useMessageFormatter();
-
-const attachmentIcons = {
-  image: 'i-lucide-image',
-  audio: 'i-lucide-headphones',
-  video: 'i-lucide-video',
-  file: 'i-lucide-file',
-  location: 'i-lucide-map-pin',
-  fallback: 'i-lucide-link-2',
-};
-
-const messageByAgent = computed(() => {
-  const { message_type: messageType } = props.message;
-  return messageType === MESSAGE_TYPE.OUTGOING;
-});
-
-const isMessageAnActivity = computed(() => {
-  const { message_type: messageType } = props.message;
-  return messageType === MESSAGE_TYPE.ACTIVITY;
-});
-
-const isMessagePrivate = computed(() => {
-  const { private: isPrivate } = props.message;
-  return isPrivate;
-});
-
-const parsedLastMessage = computed(() => {
-  const { content_attributes: contentAttributes } = props.message;
-  const { email: { subject } = {} } = contentAttributes || {};
-  return getPlainText(subject || props.message.content);
-});
-
-const lastMessageFileType = computed(() => {
-  const [{ file_type: fileType } = {}] = props.message.attachments;
-  return fileType;
-});
-
-const attachmentIcon = computed(() => {
-  return attachmentIcons[lastMessageFileType.value];
-});
-
-const attachmentMessageContent = computed(() => {
-  return `CHAT_LIST.ATTACHMENTS.${lastMessageFileType.value}.CONTENT`;
-});
-
-const isMessageSticker = computed(() => {
-  return props.message && props.message.content_type === 'sticker';
-});
-</script>
-
-<template>
-  <div
-    class="min-w-0 text-sm"
-    :class="
-      multiLine
-        ? 'flex items-start gap-1'
-        : 'grid grid-cols-[auto_1fr] items-center gap-1'
-    "
-  >
-    <template v-if="showMessageType && !multiLine">
-      <Icon
-        v-if="isMessagePrivate"
-        icon="i-lucide-lock-keyhole"
-        class="size-3.5"
-      />
-      <Icon
-        v-else-if="messageByAgent"
-        icon="i-lucide-undo-2"
-        class="size-3.5"
-      />
-      <Icon
-        v-else-if="isMessageAnActivity"
-        icon="i-lucide-info"
-        class="size-3.5"
-      />
-    </template>
-
-    <span
-      class="min-w-0 text-body-main"
-      :class="multiLine ? 'line-clamp-2' : 'truncate'"
-    >
-      <!-- Case for previous and conversation conversation card -->
-      <template v-if="showMessageType && multiLine">
-        <Icon
-          v-if="isMessagePrivate"
-          icon="i-lucide-lock-keyhole"
-          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
-        />
-        <Icon
-          v-else-if="messageByAgent"
-          icon="i-lucide-undo-2"
-          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
-        />
-        <Icon
-          v-else-if="isMessageAnActivity"
-          icon="i-lucide-info"
-          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
-        />
-      </template>
-      <span
-        v-if="message.content && isMessageSticker"
-        class="inline-grid grid-flow-col auto-cols-max items-center gap-1"
-      >
-        <Icon icon="i-lucide-image" class="size-3.5" />
-        {{ $t('CHAT_LIST.ATTACHMENTS.image.CONTENT') }}
-      </span>
-
-      <template v-else-if="message.content">
-        {{ parsedLastMessage }}
-      </template>
-
-      <span
-        v-else-if="message.attachments"
-        class="inline-block align-middle truncate"
-      >
-        <Icon
-          v-if="attachmentIcon && showMessageType"
-          :icon="attachmentIcon"
-          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
-        />
-        <span class="inline-block align-middle">
-          {{ $t(attachmentMessageContent) }}
-        </span>
-      </span>
-
-      <template v-else>
-        {{ defaultEmptyMessage || $t('CHAT_LIST.NO_CONTENT') }}
-      </template>
-    </span>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/UnreadBadge.vue

@@ -1,28 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-
-const props = defineProps({
-  count: { type: Number, required: true },
-  alignBottom: { type: Boolean, default: false },
-});
-
-const { t } = useI18n();
-
-const displayCount = computed(() =>
-  props.count > 9 ? t('CHAT_LIST.UNREAD_COUNT_OVERFLOW') : props.count
-);
-</script>
-
-<template>
-  <span
-    v-if="count > 0"
-    class="bg-n-teal-9 rounded-full h-4 min-w-4 max-w-5 px-1 w-fit font-medium text-xxs leading-3 text-white inline-grid place-items-center flex-shrink-0"
-    :class="{
-      'mb-0.5': alignBottom,
-    }"
-  >
-    {{ displayCount }}
-  </span>
-  <span v-else />
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/VoiceCallStatus.vue

@@ -1,69 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import {
-  VOICE_CALL_STATUS,
-  VOICE_CALL_DIRECTION,
-} from 'dashboard/components-next/message/constants';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  status: { type: String, default: '' },
-  direction: { type: String, default: '' },
-});
-
-const LABEL_KEYS = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
-  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
-};
-
-const ICON_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
-  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
-};
-
-const COLOR_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'text-n-teal-9',
-  [VOICE_CALL_STATUS.RINGING]: 'text-n-teal-9',
-  [VOICE_CALL_STATUS.COMPLETED]: 'text-n-slate-11',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'text-n-ruby-9',
-  [VOICE_CALL_STATUS.FAILED]: 'text-n-ruby-9',
-};
-
-const isOutbound = computed(
-  () => props.direction === VOICE_CALL_DIRECTION.OUTBOUND
-);
-const isFailed = computed(() =>
-  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(props.status)
-);
-
-const labelKey = computed(() => {
-  if (LABEL_KEYS[props.status]) return LABEL_KEYS[props.status];
-  if (props.status === VOICE_CALL_STATUS.RINGING) {
-    return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
-      : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
-  }
-  return isFailed.value
-    ? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
-    : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
-});
-
-const iconName = computed(() => {
-  if (ICON_MAP[props.status]) return ICON_MAP[props.status];
-  return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
-});
-
-const statusColor = computed(
-  () => COLOR_MAP[props.status] || 'text-n-slate-11'
-);
-</script>
-
-<template>
-  <div class="grid grid-cols-[auto_1fr] items-center gap-1 min-w-0 text-sm">
-    <Icon class="size-3.5" :icon="iconName" :class="statusColor" />
-    <span class="truncate text-body-main" :class="statusColor">
-      {{ $t(labelKey) }}
-    </span>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/InboxName.vue

@@ -1,19 +0,0 @@
-<script setup>
-import ChannelIcon from 'dashboard/components-next/icon/ChannelIcon.vue';
-
-defineProps({
-  inbox: {
-    type: Object,
-    default: () => {},
-  },
-});
-</script>
-
-<template>
-  <div :title="inbox.name" class="flex items-center gap-0.5 min-w-0">
-    <ChannelIcon :inbox="inbox" class="size-4 flex-shrink-0 text-n-slate-11" />
-    <span class="truncate text-body-main text-n-slate-11">
-      {{ inbox.name }}
-    </span>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue

@@ -57,7 +57,7 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <ButtonGroup
-    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2/90 backdrop-blur-lg border border-n-weak/50 rounded-full gap-1.5 p-1.5 shadow-sm transition-shadow duration-200 hover:shadow !z-20"
+    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2/90 backdrop-blur-lg border border-n-weak/50 rounded-full gap-1.5 p-1.5 shadow-sm transition-shadow duration-200 hover:shadow"
   >
     <Button
       v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"

app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue

@@ -1,82 +0,0 @@
-<script setup>
-import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
-import { evaluateSLAStatus } from '@chatwoot/utils';
-
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Label from 'dashboard/components-next/label/Label.vue';
-
-const props = defineProps({
-  chat: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const REFRESH_INTERVAL = 60000;
-
-const timer = ref(null);
-const slaStatus = ref({
-  threshold: null,
-  isSlaMissed: false,
-  type: null,
-  icon: null,
-});
-
-defineOptions({
-  inheritAttrs: false,
-});
-
-const appliedSLA = computed(() => props.chat?.applied_sla);
-const hasSlaThreshold = computed(() => slaStatus.value?.threshold);
-const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
-
-const updateSlaStatus = () => {
-  slaStatus.value = evaluateSLAStatus({
-    appliedSla: appliedSLA.value || {},
-    chat: props.chat,
-  });
-};
-
-const createTimer = () => {
-  timer.value = setTimeout(() => {
-    updateSlaStatus();
-    createTimer();
-  }, REFRESH_INTERVAL);
-};
-
-onMounted(() => {
-  updateSlaStatus();
-  createTimer();
-});
-
-onUnmounted(() => {
-  if (timer.value) {
-    clearTimeout(timer.value);
-  }
-});
-
-watch(() => props.chat, updateSlaStatus);
-
-defineExpose({
-  hasSlaThreshold,
-});
-</script>
-
-<template>
-  <div
-    v-if="hasSlaThreshold"
-    v-bind="$attrs"
-    class="relative flex items-center cursor-pointer min-w-fit group"
-  >
-    <Label
-      :label="slaStatus.threshold"
-      :color="isSlaMissed ? 'ruby' : 'amber'"
-      compact
-    >
-      <template #icon>
-        <Icon icon="i-lucide-flame" class="flex-shrink-0 size-3.5" />
-      </template>
-    </Label>
-  </div>
-  <template v-else />
-</template>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed, watch } from 'vue';
+import { computed } from 'vue';
 import { debounce } from '@chatwoot/utils';
 import { useI18n } from 'vue-i18n';
 import { ARTICLE_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
@@ -27,50 +27,58 @@ const props = defineProps({
 
 const emit = defineEmits([
   'saveArticle',
+  'saveArticleAsync',
   'goBack',
   'setAuthor',
   'setCategory',
   'previewArticle',
-  'createArticle',
 ]);
 
 const { t } = useI18n();
 
 const isNewArticle = computed(() => !props.article?.id);
 
-const localTitle = ref(props.article?.title ?? '');
-const localContent = ref(props.article?.content ?? '');
+const saveAndSync = value => {
+  emit('saveArticle', value);
+};
 
-// Sync local state when navigating to a different article or on initial fetch
-watch(
-  () => props.article?.id,
-  newId => {
-    if (newId) {
-      localTitle.value = props.article?.title ?? '';
-      localContent.value = props.article?.content ?? '';
-    }
-  }
+// this will only send the data to the backend
+// but will not update the local state preventing unnecessary re-renders
+// since the data is already saved and we keep the editor text as the source of truth
+const quickSave = debounce(
+  value => emit('saveArticleAsync', value),
+  400,
+  false
 );
 
-const debouncedSave = debounce(value => emit('saveArticle', value), 500, false);
+// 2.5 seconds is enough to know that the user has stopped typing and is taking a pause
+// so we can save the data to the backend and retrieve the updated data
+// this will update the local state with response data
+// Only use to save for existing articles
+const saveAndSyncDebounced = debounce(saveAndSync, 2500, false);
+
+// Debounced save for new articles
+const quickSaveNewArticle = debounce(saveAndSync, 400, false);
 
 const handleSave = value => {
-  if (isNewArticle.value) return;
-  debouncedSave(value);
+  if (isNewArticle.value) {
+    quickSaveNewArticle(value);
+  } else {
+    quickSave(value);
+    saveAndSyncDebounced(value);
+  }
 };
 
 const articleTitle = computed({
-  get: () => localTitle.value,
+  get: () => props.article.title,
   set: value => {
-    localTitle.value = value;
     handleSave({ title: value });
   },
 });
 
 const articleContent = computed({
-  get: () => localContent.value,
+  get: () => props.article.content,
   set: content => {
-    localContent.value = content;
     handleSave({ content });
   },
 });
@@ -90,14 +98,6 @@ const setCategoryId = categoryId => {
 const previewArticle = () => {
   emit('previewArticle');
 };
-
-const handleCreateArticle = event => {
-  if (!isNewArticle.value) return;
-  const title = event?.target?.value || '';
-  if (title.trim()) {
-    emit('createArticle', { title, content: localContent.value });
-  }
-};
 </script>
 
 <template>
@@ -122,11 +122,10 @@ const handleCreateArticle = event => {
           custom-text-area-wrapper-class="border-0 !bg-transparent dark:!bg-transparent !py-0 !px-0"
           placeholder="Title"
           autofocus
-          @blur="handleCreateArticle"
         />
         <ArticleEditorControls
           :article="article"
-          @save-article="values => emit('saveArticle', values)"
+          @save-article="saveAndSync"
           @set-author="setAuthorId"
           @set-category="setCategoryId"
         />
@@ -161,12 +160,8 @@ const handleCreateArticle = event => {
   }
 
   .editor-root .has-selection {
-    .ProseMirror-menubar:not(:has(*)) {
-      display: none !important;
-    }
-
     .ProseMirror-menubar {
-      @apply rounded-lg !px-3 !py-1.5 z-50 bg-n-background items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
+      @apply h-8 rounded-lg !px-2 z-50 bg-n-solid-3 items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
       display: flex;
       top: var(--selection-top, auto) !important;
       left: var(--selection-left, 0) !important;
@@ -174,10 +169,15 @@ const handleCreateArticle = event => {
       position: absolute !important;
 
       .ProseMirror-menuitem {
-        @apply ltr:mr-0 rtl:ml-0 size-4 flex items-center;
+        @apply mr-0;
 
         .ProseMirror-icon {
-          @apply p-0.5 flex-shrink-0 ltr:mr-2 rtl:ml-2;
+          @apply p-0 mt-0 !mr-0;
+
+          svg {
+            width: 20px !important;
+            height: 20px !important;
+          }
         }
       }
 

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -2,10 +2,13 @@
 import { reactive, ref, computed, onMounted, watch } from 'vue';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
+import { useWindowSize } from '@vueuse/core';
 import { useUISettings } from 'dashboard/composables/useUISettings';
+import { vOnClickOutside } from '@vueuse/components';
 import { useAlert } from 'dashboard/composables';
 import { ExceptionWithMessage } from 'shared/helpers/CustomErrors';
 import { debounce } from '@chatwoot/utils';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { emitter } from 'shared/helpers/mitt';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import {
@@ -15,18 +18,22 @@ import {
   processContactableInboxes,
   mergeInboxDetails,
 } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
+import wootConstants from 'dashboard/constants/globals';
 
-import Popover from 'dashboard/components-next/popover/Popover.vue';
 import ComposeNewConversationForm from 'dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue';
 
 const props = defineProps({
+  alignPosition: {
+    type: String,
+    default: 'left',
+  },
   contactId: {
     type: String,
     default: null,
   },
-  align: {
-    type: String,
-    default: 'end',
+  isModal: {
+    type: Boolean,
+    default: false,
   },
 });
 
@@ -35,16 +42,23 @@ const emit = defineEmits(['close']);
 const searchContacts = createContactSearcher();
 const store = useStore();
 const { t } = useI18n();
+const { width: windowWidth } = useWindowSize();
 
 const { fetchSignatureFlagFromUISettings } = useUISettings();
 
-const popoverRef = ref(null);
+const isSmallScreen = computed(
+  () => windowWidth.value < wootConstants.SMALL_SCREEN_BREAKPOINT
+);
+
+const viewInModal = computed(() => props.isModal || isSmallScreen.value);
+
 const contacts = ref([]);
 const selectedContact = ref(null);
 const targetInbox = ref(null);
 const isCreatingContact = ref(false);
 const isFetchingInboxes = ref(false);
 const isSearching = ref(false);
+const showComposeNewConversation = ref(false);
 
 const formState = reactive({
   message: '',
@@ -81,6 +95,14 @@ const directUploadsEnabled = computed(
 
 const activeContact = computed(() => contactById.value(props.contactId));
 
+const composePopoverClass = computed(() => {
+  if (viewInModal.value) return '';
+
+  return props.alignPosition === 'right'
+    ? 'absolute ltr:left-0 ltr:right-[unset] rtl:right-0 rtl:left-[unset]'
+    : 'absolute rtl:left-0 rtl:right-[unset] ltr:right-0 ltr:left-[unset]';
+});
+
 const onContactSearch = debounce(
   async query => {
     isSearching.value = true;
@@ -150,7 +172,7 @@ const clearSelectedContact = () => {
 };
 
 const closeCompose = () => {
-  popoverRef.value?.hide();
+  showComposeNewConversation.value = false;
   if (!props.contactId) {
     // If contactId is passed as prop
     // Then don't allow to remove the selected contact
@@ -158,6 +180,7 @@ const closeCompose = () => {
   }
   targetInbox.value = null;
   resetContacts();
+  emit('close');
 };
 
 const discardCompose = () => {
@@ -190,15 +213,8 @@ const createConversation = async ({ payload, isFromWhatsApp }) => {
   }
 };
 
-const onPopoverShow = () => {
-  // Flag to prevent triggering drag n drop,
-  // When compose modal is active
-  emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, true);
-};
-
-const onPopoverHide = () => {
-  emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, false);
-  emit('close');
+const toggle = () => {
+  showComposeNewConversation.value = !showComposeNewConversation.value;
 };
 
 watch(
@@ -226,22 +242,64 @@ watch(
   { immediate: true, deep: true }
 );
 
+const handleClickOutside = () => {
+  if (!showComposeNewConversation.value) return;
+
+  showComposeNewConversation.value = false;
+  emit('close');
+};
+
+const onModalBackdropClick = () => {
+  if (!viewInModal.value) return;
+  handleClickOutside();
+};
+
 onMounted(() => resetContacts());
+
+const keyboardEvents = {
+  Escape: {
+    action: () => {
+      if (showComposeNewConversation.value) {
+        showComposeNewConversation.value = false;
+        emit('close');
+        emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, false);
+      }
+    },
+  },
+};
+
+useKeyboardEvents(keyboardEvents);
 </script>
 
 <template>
-  <Popover
-    ref="popoverRef"
-    :align="align"
-    @show="onPopoverShow"
-    @hide="onPopoverHide"
+  <div
+    v-on-click-outside="[
+      handleClickOutside,
+      // Fixed and edge case https://github.com/chatwoot/chatwoot/issues/10785
+      // This will prevent closing the compose conversation modal when the editor Create link popup is open
+      { ignore: ['dialog.ProseMirror-prompt-backdrop'] },
+    ]"
+    class="relative"
+    :class="{
+      'z-50': showComposeNewConversation && !viewInModal,
+    }"
   >
-    <template #default="{ isOpen }">
-      <slot name="trigger" :is-open="isOpen" />
-    </template>
-    <template #content>
+    <slot
+      name="trigger"
+      :is-open="showComposeNewConversation"
+      :toggle="toggle"
+    />
+    <div
+      v-if="showComposeNewConversation"
+      :class="{
+        'fixed z-50 bg-n-alpha-black1 backdrop-blur-[4px] flex items-start pt-[clamp(3rem,15vh,12rem)] justify-center inset-0':
+          viewInModal,
+      }"
+      @click.self="onModalBackdropClick"
+    >
       <ComposeNewConversationForm
         :form-state="formState"
+        :class="[{ 'mt-2': !viewInModal }, composePopoverClass]"
         :contacts="contacts"
         :contact-id="contactId"
         :is-loading="isSearching"
@@ -263,6 +321,6 @@ onMounted(() => resetContacts());
         @create-conversation="createConversation"
         @discard="discardCompose"
       />
-    </template>
-  </Popover>
+    </div>
+  </div>
 </template>

app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue

@@ -220,7 +220,7 @@ useEventListener(document, 'paste', onPaste);
         />
         <EmojiInput
           v-if="isEmojiPickerOpen"
-          class="!top-auto !bottom-full mb-1.5 ltr:left-0 rtl:right-0"
+          class="top-full mt-1.5 ltr:left-0 rtl:right-0"
           :on-click="onClickInsertEmoji"
         />
       </div>

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -361,7 +361,7 @@ useKeyboardEvents({
 
 <template>
   <div
-    class="w-full md:w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl min-w-0 max-h-[calc(100vh-8rem)]"
+    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl min-w-0 max-h-[calc(100vh-8rem)]"
   >
     <div class="flex-1 overflow-y-auto divide-y divide-n-strong">
       <ContactSelector

app/javascript/dashboard/components-next/captain/assistant/BulkSelectBar.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { computed, useSlots } from 'vue';
+import { computed } from 'vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
@@ -30,40 +30,23 @@ const modelValue = defineModel({
 });
 
 const selectedCount = computed(() => modelValue.value.size);
-const visibleItemIds = computed(() => props.allItems.map(item => item.id));
-const visibleItemCount = computed(() => visibleItemIds.value.length);
-const selectedVisibleCount = computed(
-  () => visibleItemIds.value.filter(id => modelValue.value.has(id)).length
-);
+const totalCount = computed(() => props.allItems.length);
+
 const hasSelected = computed(() => selectedCount.value > 0);
 const isIndeterminate = computed(
-  () =>
-    selectedVisibleCount.value > 0 &&
-    selectedVisibleCount.value < visibleItemCount.value
+  () => hasSelected.value && selectedCount.value < totalCount.value
 );
 const allSelected = computed(
-  () =>
-    visibleItemCount.value > 0 &&
-    selectedVisibleCount.value === visibleItemCount.value
+  () => totalCount.value > 0 && selectedCount.value === totalCount.value
 );
 
-const slots = useSlots();
-const hasSecondaryActions = computed(() => Boolean(slots['secondary-actions']));
-
 const bulkCheckboxState = computed({
   get: () => allSelected.value,
   set: shouldSelectAll => {
-    if (!visibleItemCount.value) {
-      return;
-    }
-
-    const updatedSelection = new Set(modelValue.value);
-    if (shouldSelectAll) {
-      visibleItemIds.value.forEach(id => updatedSelection.add(id));
-    } else {
-      visibleItemIds.value.forEach(id => updatedSelection.delete(id));
-    }
-    modelValue.value = updatedSelection;
+    const newSelectedIds = shouldSelectAll
+      ? new Set(props.allItems.map(item => item.id))
+      : new Set();
+    modelValue.value = newSelectedIds;
   },
 });
 </script>
@@ -80,7 +63,7 @@ const bulkCheckboxState = computed({
       v-if="hasSelected"
       class="flex items-center gap-3 py-1 ltr:pl-3 rtl:pr-3 ltr:pr-4 rtl:pl-4 rounded-lg bg-n-solid-2 outline outline-1 outline-n-container shadow"
     >
-      <div class="flex items-center gap-3 min-w-0">
+      <div class="flex items-center gap-3">
         <div class="flex items-center gap-1.5 min-w-0">
           <Checkbox
             v-model="bulkCheckboxState"
@@ -95,23 +78,21 @@ const bulkCheckboxState = computed({
         <span class="text-sm text-n-slate-10 truncate tabular-nums">
           {{ selectedCountLabel }}
         </span>
+        <div class="h-4 w-px bg-n-strong" />
+        <slot name="secondary-actions" />
       </div>
       <div class="flex items-center gap-3">
-        <slot v-if="hasSecondaryActions" name="secondary-actions" />
-        <div v-if="hasSecondaryActions" class="h-4 w-px bg-n-strong" />
-        <div class="flex items-center gap-3">
-          <slot name="actions" :selected-count="selectedCount">
-            <Button
-              :label="deleteLabel"
-              sm
-              ruby
-              ghost
-              class="!px-1.5"
-              icon="i-lucide-trash"
-              @click="emit('bulkDelete')"
-            />
-          </slot>
-        </div>
+        <slot name="actions" :selected-count="selectedCount">
+          <Button
+            :label="deleteLabel"
+            sm
+            ruby
+            ghost
+            class="!px-1.5"
+            icon="i-lucide-trash"
+            @click="emit('bulkDelete')"
+          />
+        </slot>
       </div>
     </div>
     <div v-else class="flex items-center gap-3">

app/javascript/dashboard/components-next/captain/assistant/DocumentCard.vue

@@ -12,7 +12,6 @@ import {
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 
 const props = defineProps({
   id: {
@@ -35,34 +34,14 @@ const props = defineProps({
     type: Number,
     required: true,
   },
-  isSelected: {
-    type: Boolean,
-    default: false,
-  },
-  selectable: {
-    type: Boolean,
-    default: false,
-  },
-  showSelectionControl: {
-    type: Boolean,
-    default: false,
-  },
-  showMenu: {
-    type: Boolean,
-    default: true,
-  },
 });
 
-const emit = defineEmits(['action', 'select', 'hover']);
+const emit = defineEmits(['action']);
 const { checkPermissions } = usePolicy();
 
 const { t } = useI18n();
 
 const [showActionsDropdown, toggleDropdown] = useToggle();
-const modelValue = computed({
-  get: () => props.isSelected,
-  set: () => emit('select', props.id),
-});
 
 const menuItems = computed(() => {
   const allOptions = [
@@ -100,23 +79,12 @@ const handleAction = ({ action, value }) => {
 </script>
 
 <template>
-  <CardLayout
-    :selectable="selectable"
-    class="relative"
-    @mouseenter="emit('hover', true)"
-    @mouseleave="emit('hover', false)"
-  >
-    <div
-      v-show="showSelectionControl"
-      class="absolute top-7 ltr:left-3 rtl:right-3"
-    >
-      <Checkbox v-model="modelValue" />
-    </div>
+  <CardLayout>
     <div class="flex gap-1 justify-between w-full">
       <span class="text-base text-n-slate-12 line-clamp-1">
         {{ name }}
       </span>
-      <div v-if="showMenu" class="flex gap-2 items-center">
+      <div class="flex gap-2 items-center">
         <div
           v-on-clickaway="() => toggleDropdown(false)"
           class="flex relative items-center group"

app/javascript/dashboard/components-next/captain/pageComponents/BulkDeleteDialog.vue

@@ -21,22 +21,16 @@ const emit = defineEmits(['deleteSuccess']);
 const { t } = useI18n();
 const store = useStore();
 const bulkDeleteDialogRef = ref(null);
-const i18nKey = computed(() => {
-  const i18nTypeMap = {
-    AssistantResponse: 'RESPONSES',
-    AssistantDocument: 'DOCUMENTS',
-  };
-  return i18nTypeMap[props.type];
-});
+const i18nKey = computed(() => props.type.toUpperCase());
 
 const handleBulkDelete = async ids => {
   if (!ids) return;
 
   try {
-    await store.dispatch('captainBulkActions/handleBulkDelete', {
-      ids: Array.from(props.bulkIds),
-      type: props.type,
-    });
+    await store.dispatch(
+      'captainBulkActions/handleBulkDelete',
+      Array.from(props.bulkIds)
+    );
 
     emit('deleteSuccess');
     useAlert(t(`CAPTAIN.${i18nKey.value}.BULK_DELETE.SUCCESS_MESSAGE`));

app/javascript/dashboard/components-next/captain/pageComponents/Paywall.vue

@@ -6,13 +6,6 @@ import { useAccount } from 'dashboard/composables/useAccount';
 
 import BasePaywallModal from 'dashboard/routes/dashboard/settings/components/BasePaywallModal.vue';
 
-defineProps({
-  featurePrefix: {
-    type: String,
-    default: 'CAPTAIN',
-  },
-});
-
 const router = useRouter();
 const currentUser = useMapGetter('getCurrentUser');
 
@@ -38,7 +31,7 @@ const openBilling = () => {
   >
     <BasePaywallModal
       class="mx-auto"
-      :feature-prefix="featurePrefix"
+      feature-prefix="CAPTAIN"
       :i18n-key="i18nKey"
       :is-super-admin="isSuperAdmin"
       :is-on-chatwoot-cloud="isOnChatwootCloud"

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolCard.vue

@@ -101,9 +101,12 @@ const authTypeLabel = computed(() => {
         </Policy>
       </div>
     </div>
-    <div class="flex items-center justify-between w-full gap-4 min-w-0">
-      <div class="flex items-center gap-3 flex-1 min-w-0">
-        <span v-if="description" class="text-sm truncate text-n-slate-11">
+    <div class="flex items-center justify-between w-full gap-4">
+      <div class="flex items-center gap-3 flex-1">
+        <span
+          v-if="description"
+          class="text-sm truncate text-n-slate-11 flex-1"
+        >
           {{ description }}
         </span>
         <span

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolForm.vue

@@ -1,10 +1,9 @@
 <script setup>
-import { reactive, computed, ref, useTemplateRef, watch } from 'vue';
+import { reactive, computed, useTemplateRef, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useVuelidate } from '@vuelidate/core';
-import { required, maxLength } from '@vuelidate/validators';
+import { required } from '@vuelidate/validators';
 import { useMapGetter } from 'dashboard/composables/store';
-import CustomToolsAPI from 'dashboard/api/captain/customTools';
 
 import Input from 'dashboard/components-next/input/Input.vue';
 import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
@@ -73,12 +72,8 @@ const DEFAULT_PARAM = {
   required: false,
 };
 
-// OpenAI enforces a 64-char limit on function names. The backend slug is
-// "custom_" (7 chars) + parameterized title, so cap the title conservatively.
-const MAX_TOOL_NAME_LENGTH = 55;
-
 const validationRules = {
-  title: { required, maxLength: maxLength(MAX_TOOL_NAME_LENGTH) },
+  title: { required },
   endpoint_url: { required },
   http_method: { required },
   auth_type: { required },
@@ -108,15 +103,9 @@ const isLoading = computed(() =>
 );
 
 const getErrorMessage = (field, errorKey) => {
-  if (!v$.value[field].$error) return '';
-
-  const failedRule = v$.value[field].$errors[0]?.$validator;
-  if (failedRule === 'maxLength') {
-    return t(`CAPTAIN.CUSTOM_TOOLS.FORM.${errorKey}.MAX_LENGTH_ERROR`, {
-      max: MAX_TOOL_NAME_LENGTH,
-    });
-  }
-  return t(`CAPTAIN.CUSTOM_TOOLS.FORM.${errorKey}.ERROR`);
+  return v$.value[field].$error
+    ? t(`CAPTAIN.CUSTOM_TOOLS.FORM.${errorKey}.ERROR`)
+    : '';
 };
 
 const formErrors = computed(() => ({
@@ -151,30 +140,6 @@ const handleSubmit = async () => {
 
   emit('submit', state);
 };
-
-const isTesting = ref(false);
-const testResult = ref(null);
-const isTestDisabled = computed(
-  () => state.endpoint_url.includes('{{') || !!state.request_template
-);
-
-const handleTest = async () => {
-  if (!state.endpoint_url) return;
-
-  isTesting.value = true;
-  testResult.value = null;
-  try {
-    const { data } = await CustomToolsAPI.test(state);
-    const isOk = data.status >= 200 && data.status < 300;
-    testResult.value = { success: isOk, status: data.status };
-  } catch (e) {
-    const message =
-      e.response?.data?.error || t('CAPTAIN.CUSTOM_TOOLS.TEST.ERROR');
-    testResult.value = { success: false, message };
-  } finally {
-    isTesting.value = false;
-  }
-};
 </script>
 
 <template>
@@ -283,45 +248,6 @@ const handleTest = async () => {
       class="[&_textarea]:font-mono"
     />
 
-    <div class="flex flex-col gap-2">
-      <Button
-        type="button"
-        variant="faded"
-        color="slate"
-        icon="i-lucide-play"
-        :label="t('CAPTAIN.CUSTOM_TOOLS.TEST.BUTTON')"
-        :is-loading="isTesting"
-        :disabled="isTesting || !state.endpoint_url || isTestDisabled"
-        @click="handleTest"
-      />
-      <p v-if="isTestDisabled" class="text-xs text-n-slate-11">
-        {{ t('CAPTAIN.CUSTOM_TOOLS.TEST.DISABLED_HINT') }}
-      </p>
-      <div
-        v-if="testResult"
-        class="flex items-center gap-2 px-3 py-2 text-xs rounded-lg"
-        :class="
-          testResult.success
-            ? 'bg-n-teal-2 text-n-teal-11'
-            : 'bg-n-ruby-2 text-n-ruby-11'
-        "
-      >
-        <span
-          :class="
-            testResult.success ? 'i-lucide-check-circle' : 'i-lucide-x-circle'
-          "
-          class="size-3.5 shrink-0"
-        />
-        {{
-          testResult.status
-            ? t('CAPTAIN.CUSTOM_TOOLS.TEST.SUCCESS', {
-                status: testResult.status,
-              })
-            : testResult.message
-        }}
-      </div>
-    </div>
-
     <div class="flex gap-3 justify-between items-center w-full">
       <Button
         type="button"

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/CustomToolsPageEmptyState.vue

@@ -1,11 +1,8 @@
 <script setup>
-import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
-import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/FeatureSpotlight.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const emit = defineEmits(['click']);
-const { isOnChatwootCloud } = useAccount();
 
 const onClick = () => {
   emit('click');
@@ -13,15 +10,6 @@ const onClick = () => {
 </script>
 
 <template>
-  <FeatureSpotlight
-    :title="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.FEATURE_SPOTLIGHT.TITLE')"
-    :note="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.FEATURE_SPOTLIGHT.NOTE')"
-    fallback-thumbnail="/assets/images/dashboard/captain/assistant-light.svg"
-    fallback-thumbnail-dark="/assets/images/dashboard/captain/assistant-dark.svg"
-    learn-more-url="https://chwt.app/hc/captain-tools"
-    class="mb-8"
-    :hide-actions="!isOnChatwootCloud"
-  />
   <EmptyStateLayout
     :title="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.TITLE')"
     :subtitle="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.SUBTITLE')"

app/javascript/dashboard/components-next/inline-input/InlineInput.vue

@@ -36,13 +36,7 @@ const props = defineProps({
   },
 });
 
-const emit = defineEmits([
-  'enterPress',
-  'escapePress',
-  'input',
-  'blur',
-  'focus',
-]);
+const emit = defineEmits(['enterPress', 'input', 'blur', 'focus']);
 
 const modelValue = defineModel({
   type: [String, Number],
@@ -55,10 +49,6 @@ const onEnterPress = () => {
   emit('enterPress');
 };
 
-const onEscapePress = () => {
-  emit('escapePress');
-};
-
 const handleInput = event => {
   emit('input', event.target.value);
   modelValue.value = event.target.value;
@@ -112,7 +102,6 @@ defineExpose({
       @focus="handleFocus"
       @blur="handleBlur"
       @keydown.enter.prevent="onEnterPress"
-      @keydown.escape.prevent="onEscapePress"
     />
   </div>
 </template>

app/javascript/dashboard/components-next/input/DurationInput.vue

@@ -32,7 +32,6 @@ const convertToMinutes = newValue => {
 
 const transformedValue = computed({
   get() {
-    if (duration.value == null) return null;
     if (unit.value === DURATION_UNITS.MINUTES) return duration.value;
     if (unit.value === DURATION_UNITS.HOURS)
       return Math.floor(duration.value / 60);
@@ -42,10 +41,6 @@ const transformedValue = computed({
     return 0;
   },
   set(newValue) {
-    if (newValue == null || newValue === '') {
-      duration.value = null;
-      return;
-    }
     let minuteValue = convertToMinutes(newValue);
 
     duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
@@ -58,7 +53,6 @@ const transformedValue = computed({
 // this might create some confusion, especially when saving
 // this watcher fixes it by rounding the duration basically, to the nearest unit value
 watch(unit, () => {
-  if (duration.value == null) return;
   let adjustedValue = convertToMinutes(transformedValue.value);
   duration.value = Math.min(Math.max(adjustedValue, props.min), props.max);
 });

app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue

@@ -226,10 +226,4 @@ const handleSeeOriginal = () => {
     }
   }
 }
-
-// Email clients (Gmail, Outlook) hardcode dir="ltr" on wrapper elements.
-// In RTL apps this forces email content LTR regardless of actual text.
-[dir='rtl'] .letter-render [dir='ltr'] {
-  direction: inherit;
-}
 </style>

app/javascript/dashboard/components-next/message/bubbles/VoiceCall.spec.js

@@ -0,0 +1,216 @@
+import { ref } from 'vue';
+import { mount } from '@vue/test-utils';
+import VoiceCallBubble from './VoiceCall.vue';
+import { MESSAGE_TYPES, VOICE_CALL_STATUS } from '../constants';
+
+let messageContext;
+let joinCallMock;
+let endCallMock;
+let conversationsById;
+let activeCall;
+let hasActiveCall;
+let isJoining;
+
+vi.mock('../provider.js', () => ({
+  useMessageContext: () => messageContext,
+}));
+
+vi.mock('dashboard/composables/useCallSession', () => ({
+  useCallSession: () => ({
+    activeCall,
+    hasActiveCall,
+    isJoining,
+    joinCall: joinCallMock,
+    endCall: endCallMock,
+  }),
+}));
+
+vi.mock('vuex', () => ({
+  useStore: () => ({
+    getters: {
+      getConversationById: id => conversationsById[id] || null,
+    },
+  }),
+}));
+
+vi.mock('vue-i18n', () => ({
+  useI18n: () => ({
+    t: (key, params = {}) => {
+      const translations = {
+        'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS': 'Call in progress',
+        'CONVERSATION.VOICE_CALL.AGENT_ANSWERED': `${params.agentName} answered`,
+        'CONVERSATION.VOICE_CALL.YOU_ANSWERED': 'You answered',
+        'CONVERSATION.VOICE_CALL.THEY_ANSWERED': 'They answered',
+        'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET': 'Not answered yet',
+        'CONVERSATION.VOICE_CALL.CALL_ENDED': 'Call ended',
+        'CONVERSATION.VOICE_CALL.NO_ANSWER': 'No answer',
+        'CONVERSATION.VOICE_CALL.JOIN_CALL': 'Join call',
+        'CONVERSATION.VOICE_CALL.REJOIN_CALL': 'Rejoin call',
+      };
+
+      return translations[key] || key;
+    },
+  }),
+}));
+
+const mountComponent = () =>
+  mount(VoiceCallBubble, {
+    global: {
+      stubs: {
+        BaseBubble: {
+          template: '<div><slot /></div>',
+        },
+        Icon: true,
+        AudioChip: {
+          props: ['attachment'],
+          template:
+            '<div data-test-id="audio-chip">{{ attachment.dataUrl }}</div>',
+        },
+      },
+      mocks: {
+        $t: key => key,
+      },
+    },
+  });
+
+describe('VoiceCall.vue', () => {
+  beforeEach(() => {
+    joinCallMock = vi.fn().mockResolvedValue({ conferenceSid: 'CF123' });
+    endCallMock = vi.fn().mockResolvedValue();
+    conversationsById = {
+      12: {
+        id: 12,
+        inbox_id: 3,
+        meta: {
+          assignee: null,
+        },
+      },
+    };
+    activeCall = ref(null);
+    hasActiveCall = ref(false);
+    isJoining = ref(false);
+    messageContext = {
+      contentAttributes: ref({
+        data: {
+          status: VOICE_CALL_STATUS.IN_PROGRESS,
+          call_sid: 'CALL123',
+          meta: {},
+        },
+      }),
+      attachments: ref([]),
+      conversationId: ref(12),
+      currentUserId: ref(1),
+      inboxId: ref(3),
+      messageType: ref(MESSAGE_TYPES.INCOMING),
+    };
+  });
+
+  it('shows the answering agent name when another agent answers the call', () => {
+    messageContext.contentAttributes.value.data.meta.joinedBy = {
+      id: 2,
+      name: 'Ben',
+    };
+
+    const wrapper = mountComponent();
+
+    expect(wrapper.text()).toContain('Ben answered');
+  });
+
+  it('shows "You answered" when the current user answered the call', () => {
+    messageContext.contentAttributes.value.data.meta.joinedBy = {
+      id: 1,
+      name: 'John',
+    };
+
+    const wrapper = mountComponent();
+
+    expect(wrapper.text()).toContain('You answered');
+  });
+
+  it('shows the formatted duration when a call has ended', () => {
+    messageContext.contentAttributes.value.data.status =
+      VOICE_CALL_STATUS.COMPLETED;
+    messageContext.contentAttributes.value.data.meta.duration = 133;
+
+    const wrapper = mountComponent();
+
+    expect(wrapper.text()).toContain('Call ended');
+    expect(wrapper.text()).toContain('02:13');
+  });
+
+  it('renders the recording attachment on the voice call message', () => {
+    messageContext.attachments.value = [
+      {
+        id: 1,
+        fileType: 'audio',
+        dataUrl: 'https://example.com/recording.mp3',
+      },
+    ];
+
+    const wrapper = mountComponent();
+
+    expect(wrapper.find('[data-test-id="audio-chip"]').exists()).toBe(true);
+    expect(wrapper.text()).toContain('https://example.com/recording.mp3');
+  });
+
+  it('shows a rejoin action for an in-progress call when not already connected', async () => {
+    const wrapper = mountComponent();
+
+    await wrapper.find('[data-test-id="voice-call-join"]').trigger('click');
+
+    expect(joinCallMock).toHaveBeenCalledWith({
+      conversationId: 12,
+      inboxId: 3,
+      callSid: 'CALL123',
+    });
+    expect(wrapper.text()).toContain('Rejoin call');
+  });
+
+  it('joins the call after refresh when the payload is camel-cased', async () => {
+    messageContext.contentAttributes.value.data = {
+      status: VOICE_CALL_STATUS.IN_PROGRESS,
+      callSid: 'CALL456',
+      meta: {},
+    };
+
+    const wrapper = mountComponent();
+
+    await wrapper.find('[data-test-id="voice-call-join"]').trigger('click');
+
+    expect(joinCallMock).toHaveBeenCalledWith({
+      conversationId: 12,
+      inboxId: 3,
+      callSid: 'CALL456',
+    });
+    expect(wrapper.text()).toContain('Rejoin call');
+  });
+
+  it('hides the rejoin action when the agent is already on the same call', async () => {
+    activeCall.value = {
+      callSid: 'CALL123',
+      conversationId: 12,
+    };
+    hasActiveCall.value = true;
+
+    const wrapper = mountComponent();
+    const joinButton = wrapper.find('[data-test-id="voice-call-join"]');
+
+    await joinButton.trigger('click');
+
+    expect(joinButton.attributes('disabled')).toBeDefined();
+    expect(joinCallMock).not.toHaveBeenCalled();
+    expect(wrapper.text()).not.toContain('Join call');
+    expect(wrapper.text()).not.toContain('Rejoin call');
+  });
+
+  it('does not expose a join action when another agent is assigned', () => {
+    conversationsById[12].meta.assignee = { id: 99, name: 'Ben' };
+
+    const wrapper = mountComponent();
+    const joinButton = wrapper.find('[data-test-id="voice-call-join"]');
+
+    expect(joinButton.attributes('disabled')).toBeDefined();
+    expect(wrapper.text()).not.toContain('Join call');
+    expect(wrapper.text()).not.toContain('Rejoin call');
+  });
+});

app/javascript/dashboard/components-next/message/bubbles/VoiceCall.vue

@@ -1,22 +1,19 @@
 <script setup>
-import { computed, ref } from 'vue';
-import { useRouter } from 'vue-router';
+import { computed } from 'vue';
+import { useStore } from 'vuex';
+import { useI18n } from 'vue-i18n';
 import { useMessageContext } from '../provider.js';
-import { MESSAGE_TYPES, VOICE_CALL_STATUS } from '../constants';
-import { acceptWhatsappCallById } from 'dashboard/composables/useWhatsappCallSession';
+import {
+  ATTACHMENT_TYPES,
+  MESSAGE_TYPES,
+  VOICE_CALL_STATUS,
+} from '../constants';
+import { formatDuration } from 'shared/helpers/timeHelper';
 
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import BaseBubble from 'next/message/bubbles/Base.vue';
-
-const LABEL_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
-  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
-};
-
-const SUBTEXT_MAP = {
-  [VOICE_CALL_STATUS.RINGING]: 'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET',
-  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
-};
+import AudioChip from 'next/message/chips/Audio.vue';
+import { useCallSession } from 'dashboard/composables/useCallSession';
 
 const ICON_MAP = {
   [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
@@ -32,101 +29,114 @@ const BG_COLOR_MAP = {
   [VOICE_CALL_STATUS.FAILED]: 'bg-n-ruby-9',
 };
 
-const router = useRouter();
-const { contentAttributes, messageType } = useMessageContext();
+const { t } = useI18n();
+const store = useStore();
+const { activeCall, hasActiveCall, isJoining, joinCall, endCall } =
+  useCallSession({
+    manageSessionState: false,
+  });
+const {
+  attachments,
+  contentAttributes,
+  conversationId,
+  currentUserId,
+  inboxId,
+  messageType,
+} = useMessageContext();
+
+const JOINABLE_STATUSES = [
+  VOICE_CALL_STATUS.RINGING,
+  VOICE_CALL_STATUS.IN_PROGRESS,
+];
 
-// NOTE: contentAttributes.data keys are camelCase because MessageList.vue
-// applies useCamelCase(messages, { deep: true }) before rendering.
 const data = computed(() => contentAttributes.value?.data);
 const status = computed(() => data.value?.status?.toString());
+const callSid = computed(() => {
+  return (data.value?.callSid || data.value?.call_sid || '').toString();
+});
+const joinedBy = computed(() => {
+  return data.value?.meta?.joinedBy || data.value?.meta?.joined_by;
+});
+const callDuration = computed(() => {
+  return data.value?.meta?.duration;
+});
+const recordingAttachment = computed(() => {
+  return attachments.value?.find(
+    attachment => attachment.fileType === ATTACHMENT_TYPES.AUDIO
+  );
+});
+const conversation = computed(() => {
+  return store.getters.getConversationById?.(conversationId.value) || null;
+});
+const activeConversation = computed(() => {
+  const activeConversationId = activeCall.value?.conversationId;
+  if (!activeConversationId) return null;
+
+  return store.getters.getConversationById?.(activeConversationId) || null;
+});
+const assigneeId = computed(() => {
+  return (
+    conversation.value?.meta?.assignee?.id || conversation.value?.assignee_id
+  );
+});
 
 const isOutbound = computed(() => messageType.value === MESSAGE_TYPES.OUTGOING);
 const isFailed = computed(() =>
   [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(status.value)
 );
-
-// Call source and metadata — all camelCase due to deep transform
-const isWhatsappCall = computed(() => data.value?.callSource === 'whatsapp');
-const callId = computed(() => data.value?.callId);
-const acceptedBy = computed(() => data.value?.acceptedBy);
-const durationSeconds = computed(() => data.value?.durationSeconds);
-const recordingUrl = computed(() => data.value?.recordingUrl);
-const transcript = computed(() => data.value?.transcript);
-const isJoining = ref(false);
-const showTranscript = ref(false);
-
-const formattedDuration = computed(() => {
-  const seconds = durationSeconds.value;
-  if (!seconds || seconds <= 0) return '';
-  const mins = Math.floor(seconds / 60);
-  const secs = seconds % 60;
-  return mins > 0 ? `${mins}m ${secs}s` : `${secs}s`;
+const didCurrentUserAnswer = computed(() => {
+  return joinedBy.value?.id === currentUserId.value;
 });
 
-// Show join/accept button logic
-// WhatsApp with media server: ringing + in_progress (server-relay supports rejoin)
-// WhatsApp without media server: only ringing (peer-to-peer WebRTC — cannot rejoin after accept)
-// Twilio: ringing + in-progress (conference model supports rejoin)
-const showJoinButton = computed(() => {
-  if (isWhatsappCall.value) {
-    // Server-relay mode enables rejoining in-progress calls
-    const isMediaServerMode = data.value?.mediaServerEnabled;
-    if (isMediaServerMode) {
-      return [
-        VOICE_CALL_STATUS.RINGING,
-        VOICE_CALL_STATUS.IN_PROGRESS,
-      ].includes(status.value);
-    }
-    return status.value === VOICE_CALL_STATUS.RINGING;
+const label = computed(() => {
+  if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
+    return t('CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS');
   }
-  return [VOICE_CALL_STATUS.RINGING, VOICE_CALL_STATUS.IN_PROGRESS].includes(
-    status.value
-  );
-});
 
-const joinButtonLabel = computed(() => {
-  if (isWhatsappCall.value && status.value === VOICE_CALL_STATUS.RINGING) {
-    return 'CONVERSATION.VOICE_CALL.ACCEPT_CALL';
+  if (status.value === VOICE_CALL_STATUS.COMPLETED) {
+    return t('CONVERSATION.VOICE_CALL.CALL_ENDED');
   }
-  return 'CONVERSATION.VOICE_CALL.JOIN_CALL';
-});
 
-const labelKey = computed(() => {
-  if (LABEL_MAP[status.value]) return LABEL_MAP[status.value];
   if (status.value === VOICE_CALL_STATUS.RINGING) {
     return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
-      : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+      ? t('CONVERSATION.VOICE_CALL.OUTGOING_CALL')
+      : t('CONVERSATION.VOICE_CALL.INCOMING_CALL');
   }
+
   return isFailed.value
-    ? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
-    : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+    ? t('CONVERSATION.VOICE_CALL.MISSED_CALL')
+    : t('CONVERSATION.VOICE_CALL.INCOMING_CALL');
 });
 
-const subtextKey = computed(() => {
-  if (
-    acceptedBy.value?.name &&
-    [VOICE_CALL_STATUS.IN_PROGRESS, VOICE_CALL_STATUS.COMPLETED].includes(
-      status.value
-    )
-  ) {
-    return null;
+const subtext = computed(() => {
+  if (status.value === VOICE_CALL_STATUS.RINGING) {
+    return t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
+  }
+
+  if (status.value === VOICE_CALL_STATUS.COMPLETED) {
+    return (
+      formatDuration(callDuration.value) ||
+      t('CONVERSATION.VOICE_CALL.CALL_ENDED')
+    );
   }
 
-  if (SUBTEXT_MAP[status.value]) return SUBTEXT_MAP[status.value];
   if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
-    return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.THEY_ANSWERED'
-      : 'CONVERSATION.VOICE_CALL.YOU_ANSWERED';
-  }
-  return isFailed.value
-    ? 'CONVERSATION.VOICE_CALL.NO_ANSWER'
-    : 'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET';
-});
+    if (didCurrentUserAnswer.value) {
+      return t('CONVERSATION.VOICE_CALL.YOU_ANSWERED');
+    }
 
-const answeredByText = computed(() => {
-  if (!acceptedBy.value?.name) return '';
-  return acceptedBy.value.name;
+    if (joinedBy.value?.name) {
+      return t('CONVERSATION.VOICE_CALL.AGENT_ANSWERED', {
+        agentName: joinedBy.value.name,
+      });
+    }
+
+    return t('CONVERSATION.VOICE_CALL.THEY_ANSWERED');
+  }
+
+  return isFailed.value
+    ? t('CONVERSATION.VOICE_CALL.NO_ANSWER')
+    : t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
 });
 
 const iconName = computed(() => {
@@ -135,34 +145,66 @@ const iconName = computed(() => {
 });
 
 const bgColor = computed(() => BG_COLOR_MAP[status.value] || 'bg-n-teal-9');
+const resolvedInboxId = computed(() => {
+  return inboxId.value || conversation.value?.inbox_id || null;
+});
+const isCurrentActiveCall = computed(() => {
+  return activeCall.value?.callSid === callSid.value;
+});
+const canJoinCall = computed(() => {
+  return (
+    JOINABLE_STATUSES.includes(status.value) &&
+    !!conversationId.value &&
+    !!resolvedInboxId.value &&
+    !!callSid.value &&
+    (!assigneeId.value || assigneeId.value === currentUserId.value) &&
+    !isCurrentActiveCall.value
+  );
+});
+const joinCallText = computed(() => {
+  return status.value === VOICE_CALL_STATUS.IN_PROGRESS
+    ? t('CONVERSATION.VOICE_CALL.REJOIN_CALL')
+    : t('CONVERSATION.VOICE_CALL.JOIN_CALL');
+});
 
 const handleJoinCall = async () => {
-  if (isJoining.value) return;
-  isJoining.value = true;
+  if (!canJoinCall.value || isJoining.value) return;
 
-  try {
-    if (isWhatsappCall.value) {
-      const result = await acceptWhatsappCallById(callId.value);
-      if (result?.success && result.call) {
-        router.push({
-          name: 'inbox_conversation',
-          params: { conversation_id: result.call.conversationId },
-        });
-      }
+  if (hasActiveCall.value) {
+    if (activeCall.value?.callSid === callSid.value) return;
+
+    const activeInboxId = activeConversation.value?.inbox_id;
+    if (activeCall.value?.conversationId && activeInboxId) {
+      await endCall({
+        conversationId: activeCall.value.conversationId,
+        inboxId: activeInboxId,
+      });
     }
-  } catch (err) {
-    // eslint-disable-next-line no-console
-    console.error('[WhatsApp Call] Accept from bubble failed:', err);
-  } finally {
-    isJoining.value = false;
   }
+
+  await joinCall({
+    conversationId: conversationId.value,
+    inboxId: resolvedInboxId.value,
+    callSid: callSid.value,
+  });
 };
 </script>
 
 <template>
   <BaseBubble class="p-0 border-none" hide-meta>
-    <div class="flex overflow-hidden flex-col w-full max-w-xs">
-      <div class="flex gap-3 items-center p-3 w-full">
+    <div class="flex overflow-hidden flex-col w-full max-w-sm">
+      <button
+        class="flex gap-3 items-center p-3 w-full text-left border-none bg-transparent"
+        :class="{
+          'cursor-pointer transition-colors hover:bg-n-alpha-1 active:bg-n-alpha-2':
+            canJoinCall,
+          'cursor-default': !canJoinCall,
+        }"
+        :disabled="!canJoinCall || isJoining"
+        data-test-id="voice-call-join"
+        type="button"
+        @click="handleJoinCall"
+      >
         <div
           class="flex justify-center items-center rounded-full size-10 shrink-0"
           :class="bgColor"
@@ -177,75 +219,23 @@ const handleJoinCall = async () => {
           />
         </div>
 
-        <div class="flex overflow-hidden flex-col flex-grow gap-0.5">
+        <div class="flex overflow-hidden flex-col flex-grow">
           <span class="text-sm font-medium truncate text-n-slate-12">
-            {{ $t(labelKey) }}
+            {{ label }}
           </span>
-          <span v-if="answeredByText" class="text-xs text-n-slate-11">
-            {{
-              $t('CONVERSATION.VOICE_CALL.ANSWERED_BY', {
-                name: answeredByText,
-              })
-            }}
-          </span>
-          <span v-else-if="subtextKey" class="text-xs text-n-slate-11">
-            {{ $t(subtextKey) }}
+          <span class="text-xs text-n-slate-11">
+            {{ subtext }}
           </span>
           <span
-            v-if="formattedDuration && status === VOICE_CALL_STATUS.COMPLETED"
-            class="text-xs text-n-slate-10"
+            v-if="canJoinCall"
+            class="mt-1 text-xs font-medium text-n-teal-10"
           >
-            {{ formattedDuration }}
+            {{ joinCallText }}
           </span>
         </div>
-
-        <button
-          v-if="showJoinButton"
-          :disabled="isJoining"
-          class="flex items-center gap-1 px-3 py-1.5 text-xs font-medium text-white bg-n-teal-9 hover:bg-n-teal-10 rounded-lg transition-colors shrink-0"
-          :class="{ 'opacity-75 cursor-wait': isJoining }"
-          @click="handleJoinCall"
-        >
-          <i
-            v-if="isJoining"
-            class="i-ph-circle-notch-bold text-sm animate-spin"
-          />
-          <i v-else class="i-ph-phone-bold text-sm" />
-          {{ $t(joinButtonLabel) }}
-        </button>
-      </div>
-
-      <div
-        v-if="recordingUrl && status === VOICE_CALL_STATUS.COMPLETED"
-        class="px-3 pb-2"
-      >
-        <audio controls class="w-full h-8" :src="recordingUrl">
-          {{ $t('CONVERSATION.VOICE_CALL.AUDIO_NOT_SUPPORTED') }}
-        </audio>
-      </div>
-
-      <div
-        v-if="transcript && status === VOICE_CALL_STATUS.COMPLETED"
-        class="px-3 pb-3"
-      >
-        <button
-          class="flex items-center gap-1 text-xs text-n-slate-11 hover:text-n-slate-12 transition-colors"
-          @click="showTranscript = !showTranscript"
-        >
-          <i
-            class="text-sm"
-            :class="
-              showTranscript ? 'i-ph-caret-up-bold' : 'i-ph-caret-down-bold'
-            "
-          />
-          {{ $t('CONVERSATION.VOICE_CALL.TRANSCRIPT') }}
-        </button>
-        <p
-          v-if="showTranscript"
-          class="mt-1 text-xs leading-relaxed text-n-slate-11 whitespace-pre-wrap"
-        >
-          {{ transcript }}
-        </p>
+      </button>
+      <div v-if="recordingAttachment" class="px-3 pb-3">
+        <AudioChip class="text-n-slate-12" :attachment="recordingAttachment" />
       </div>
     </div>
   </BaseBubble>

app/javascript/dashboard/components-next/popover/Popover.vue

@@ -1,121 +0,0 @@
-<script setup>
-import { ref, computed, watch, nextTick } from 'vue';
-import { vOnClickOutside } from '@vueuse/components';
-import { useBreakpoints, breakpointsTailwind } from '@vueuse/core';
-import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
-
-const props = defineProps({
-  align: {
-    type: String,
-    default: 'end',
-    validator: v => ['start', 'end'].includes(v),
-  },
-});
-
-const emit = defineEmits(['show', 'hide']);
-
-const isActive = ref(false);
-const triggerRef = ref(null);
-const popoverRef = ref(null);
-const mobileContentRef = ref(null);
-
-const breakpoints = useBreakpoints(breakpointsTailwind);
-const isMobile = breakpoints.smaller('md');
-const showPopover = computed(() => isActive.value && !isMobile.value);
-
-const { fixedPosition, updatePosition } = useDropdownPosition(
-  triggerRef,
-  popoverRef,
-  showPopover,
-  { align: props.align }
-);
-
-const show = async () => {
-  isActive.value = true;
-  if (!isMobile.value) {
-    await nextTick();
-    updatePosition();
-  }
-  emit('show');
-};
-
-const hide = () => {
-  if (!isActive.value) return;
-  isActive.value = false;
-  emit('hide');
-};
-
-const toggle = async () => {
-  if (isActive.value) hide();
-  else await show();
-};
-
-// Recalculate position when switching from mobile to desktop while open
-watch(isMobile, async mobile => {
-  if (!isActive.value || mobile) return;
-  await nextTick();
-  updatePosition();
-});
-
-const handleClickOutside = event => {
-  if (triggerRef.value?.contains(event.target)) return;
-  hide();
-};
-
-// Selectors for teleported elements that should not trigger close
-const clickOutsideIgnore = [
-  'dialog.ProseMirror-prompt-backdrop',
-  '[data-popover-content]',
-];
-
-useKeyboardEvents({
-  Escape: {
-    action: () => isActive.value && hide(),
-    allowOnFocusedInput: true,
-  },
-});
-
-defineExpose({ show, hide, toggle });
-</script>
-
-<template>
-  <span ref="triggerRef" class="inline-flex" @click="toggle">
-    <slot :is-open="isActive" />
-  </span>
-
-  <TeleportWithDirection to="body">
-    <!-- Mobile: centered modal with backdrop -->
-    <div
-      v-if="isActive && isMobile"
-      data-popover-backdrop
-      class="fixed inset-0 z-[9999] flex items-start pt-[clamp(3rem,15vh,12rem)] justify-center bg-n-alpha-black1"
-    >
-      <div
-        ref="mobileContentRef"
-        v-on-click-outside="[
-          handleClickOutside,
-          { ignore: clickOutsideIgnore },
-        ]"
-        data-popover-content
-        class="relative w-full max-w-lg max-h-[calc(100vh-4rem)] mx-4 overflow-y-auto bg-n-alpha-3 backdrop-blur-[100px] shadow-xl rounded-xl"
-      >
-        <slot name="content" :hide="hide" />
-      </div>
-    </div>
-
-    <!-- Desktop: fixed popover -->
-    <div
-      v-else-if="showPopover"
-      ref="popoverRef"
-      v-on-click-outside="[handleClickOutside, { ignore: clickOutsideIgnore }]"
-      data-popover-content
-      :class="fixedPosition.class"
-      :style="fixedPosition.style"
-      class="bg-n-alpha-3 backdrop-blur-[100px] shadow-xl rounded-xl overflow-y-auto max-h-[calc(100vh-2rem)]"
-    >
-      <slot name="content" :hide="hide" />
-    </div>
-  </TeleportWithDirection>
-</template>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -10,6 +10,8 @@ import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
 import { vOnClickOutside } from '@vueuse/components';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { useWindowSize, useEventListener } from '@vueuse/core';
+import { emitter } from 'shared/helpers/mitt';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import SidebarGroup from './SidebarGroup.vue';
@@ -182,6 +184,15 @@ const closeMobileSidebar = () => {
   emit('closeMobileSidebar');
 };
 
+const onComposeOpen = toggleFn => {
+  toggleFn();
+  emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, true);
+};
+
+const onComposeClose = () => {
+  emitter.emit(BUS_EVENTS.NEW_CONVERSATION_MODAL, false);
+};
+
 const newReportRoutes = () => [
   {
     name: 'Reports Agent',
@@ -239,12 +250,6 @@ const menuItems = computed(() => {
           activeOn: ['conversation_through_mentions'],
           to: accountScopedRoute('conversation_mentions'),
         },
-        {
-          name: 'Participating',
-          label: t('SIDEBAR.PARTICIPATING_CONVERSATIONS'),
-          activeOn: ['conversation_through_participating'],
-          to: accountScopedRoute('conversation_participating'),
-        },
         {
           name: 'Unattended',
           activeOn: ['conversation_through_unattended'],
@@ -723,13 +728,7 @@ const menuItems = computed(() => {
   <aside
     v-on-click-outside="[
       closeMobileSidebar,
-      {
-        ignore: [
-          '#mobile-sidebar-launcher',
-          '[data-popover-content]',
-          '[data-popover-backdrop]',
-        ],
-      },
+      { ignore: ['#mobile-sidebar-launcher'] },
     ]"
     class="bg-n-background flex flex-col text-sm pb-px fixed top-0 ltr:left-0 rtl:right-0 h-full z-40 w-[200px] md:w-auto md:relative md:flex-shrink-0 md:ltr:translate-x-0 md:rtl:translate-x-0 ltr:border-r rtl:border-l border-n-weak"
     :class="[
@@ -797,8 +796,8 @@ const menuItems = computed(() => {
         >
           <span class="i-lucide-search size-4 text-n-slate-11" />
         </RouterLink>
-        <ComposeConversation align="start">
-          <template #trigger="{ isOpen }">
+        <ComposeConversation align-position="right" @close="onComposeClose">
+          <template #trigger="{ toggle, isOpen }">
             <Button
               icon="i-lucide-pen-line"
               color="slate"
@@ -810,6 +809,7 @@ const menuItems = computed(() => {
                   : '!h-7 !outline-n-weak !text-n-slate-11',
                 { '!bg-n-alpha-2 dark:!bg-n-slate-9/30': isOpen },
               ]"
+              @click="onComposeOpen(toggle)"
             />
           </template>
         </ComposeConversation>

app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue

@@ -158,11 +158,9 @@ const activeChild = computed(() => {
     return rankedPage ?? activeOnPages[0];
   }
 
-  return navigableChildren.value.find(child => {
-    if (!child.to) return false;
-    const childPath = resolvePath(child.to);
-    return route.path === childPath || route.path.startsWith(`${childPath}/`);
-  });
+  return navigableChildren.value.find(
+    child => child.to && route.path.startsWith(resolvePath(child.to))
+  );
 });
 
 const hasActiveChild = computed(() => {

app/javascript/dashboard/components/ChatList.vue

@@ -1,5 +1,15 @@
 <script setup>
-import { ref, unref, provide, computed, watch, onMounted } from 'vue';
+// [TODO] This componet is too big and bulky to be in the same file, we can consider splitting this into multiple
+// composables and components, useVirtualChatList, useChatlistFilters
+import {
+  ref,
+  unref,
+  provide,
+  computed,
+  watch,
+  onMounted,
+  defineEmits,
+} from 'vue';
 import { useStore } from 'vuex';
 import { useRoute, useRouter } from 'vue-router';
 import {
@@ -7,19 +17,23 @@ import {
   useFunctionGetter,
 } from 'dashboard/composables/store.js';
 
+import { Virtualizer } from 'virtua/vue';
 import ChatListHeader from './ChatListHeader.vue';
-import ConversationList from './ConversationList.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import ConversationFilter from 'next/filter/ConversationFilter.vue';
 import SaveCustomView from 'next/filter/SaveCustomView.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
+import ConversationItem from './ConversationItem.vue';
 import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import IntersectionObserver from 'dashboard/components/IntersectionObserver.vue';
 import ConversationResolveAttributesModal from 'dashboard/components-next/ConversationWorkflow/ConversationResolveAttributesModal.vue';
 
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAlert } from 'dashboard/composables';
+import { useChatListKeyboardEvents } from 'dashboard/composables/chatlist/useChatListKeyboardEvents';
 import { useBulkActions } from 'dashboard/composables/chatlist/useBulkActions';
 import { useFilter } from 'shared/composables/useFilter';
 import { useTrack } from 'dashboard/composables';
@@ -42,7 +56,6 @@ import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHe
 import { conversationListPageURL } from '../helper/URLHelper';
 import {
   isOnMentionsView,
-  isOnParticipatingView,
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import {
@@ -71,6 +84,10 @@ const route = useRoute();
 const store = useStore();
 
 const resolveAttributesModalRef = ref(null);
+const conversationListRef = ref(null);
+const virtualListRef = ref(null);
+
+provide('contextMenuElementTarget', virtualListRef);
 
 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
@@ -82,6 +99,7 @@ const chatsOnView = ref([]);
 const foldersQuery = ref({});
 const showAddFoldersModal = ref(false);
 const showDeleteFoldersModal = ref(false);
+const isContextMenuOpen = ref(false);
 const appliedFilter = ref([]);
 const advancedFilterTypes = ref(
   advancedFilterOptions.map(filter => ({
@@ -95,7 +113,6 @@ const chatLists = useMapGetter('getFilteredConversations');
 const mineChatsList = useMapGetter('getMineChats');
 const allChatList = useMapGetter('getAllStatusChats');
 const unAssignedChatsList = useMapGetter('getUnAssignedChats');
-const participatingChatsList = useMapGetter('getParticipatingChats');
 const chatListLoading = useMapGetter('getChatListLoadingStatus');
 const activeInbox = useMapGetter('getSelectedInbox');
 const conversationStats = useMapGetter('conversationStats/getStats');
@@ -111,6 +128,7 @@ const currentAccountId = useMapGetter('getCurrentAccountId');
 const getTeamFn = useMapGetter('teams/getTeam');
 const getConversationById = useMapGetter('getConversationById');
 
+useChatListKeyboardEvents(conversationListRef);
 const {
   selectedConversations,
   selectedInboxes,
@@ -278,15 +296,13 @@ const pageTitle = computed(() => {
   if (props.label) {
     return `#${props.label}`;
   }
-  if (props.conversationType === wootConstants.CONVERSATION_TYPE.MENTION) {
+  if (props.conversationType === 'mention') {
     return t('CHAT_LIST.MENTION_HEADING');
   }
-  if (
-    props.conversationType === wootConstants.CONVERSATION_TYPE.PARTICIPATING
-  ) {
+  if (props.conversationType === 'participating') {
     return t('CONVERSATION_PARTICIPANTS.SIDEBAR_MENU_TITLE');
   }
-  if (props.conversationType === wootConstants.CONVERSATION_TYPE.UNATTENDED) {
+  if (props.conversationType === 'unattended') {
     return t('CHAT_LIST.UNATTENDED_HEADING');
   }
   if (hasActiveFolders.value) {
@@ -295,30 +311,12 @@ const pageTitle = computed(() => {
   return t('CHAT_LIST.TAB_HEADING');
 });
 
-function filterByAssigneeTab(conversations) {
-  if (activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.ME) {
-    return conversations.filter(
-      c => c.meta?.assignee?.id === currentUser.value?.id
-    );
-  }
-  if (activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.UNASSIGNED) {
-    return conversations.filter(c => !c.meta?.assignee);
-  }
-  return [...conversations];
-}
-
 const conversationList = computed(() => {
   let localConversationList = [];
 
   if (!hasAppliedFiltersOrActiveFolders.value) {
     const filters = conversationFilters.value;
-    if (
-      props.conversationType === wootConstants.CONVERSATION_TYPE.PARTICIPATING
-    ) {
-      localConversationList = filterByAssigneeTab(
-        participatingChatsList.value(filters)
-      );
-    } else if (activeAssigneeTab.value === 'me') {
+    if (activeAssigneeTab.value === 'me') {
       localConversationList = [...mineChatsList.value(filters)];
     } else if (activeAssigneeTab.value === 'unassigned') {
       localConversationList = [...unAssignedChatsList.value(filters)];
@@ -340,7 +338,7 @@ const conversationList = computed(() => {
 });
 
 const showEndOfListMessage = computed(() => {
-  return !!(
+  return (
     conversationList.value.length &&
     hasCurrentPageEndReached.value &&
     !chatListLoading.value
@@ -585,6 +583,14 @@ function loadMoreConversations() {
   }
 }
 
+// Use IntersectionObserver instead of @scroll since Virtualizer only emits on user scroll.
+// If the list doesn’t fill the viewport, loading can stall.
+// IntersectionObserver triggers as soon as the sentinel is visible.
+const intersectionObserverOptions = computed(() => ({
+  root: conversationListRef.value,
+  rootMargin: '100px 0px 100px 0px',
+}));
+
 function updateAssigneeTab(selectedTab) {
   if (activeAssigneeTab.value !== selectedTab) {
     resetBulkActions();
@@ -631,11 +637,9 @@ function redirectToConversationList() {
 
   let conversationType = '';
   if (isOnMentionsView({ route: { name } })) {
-    conversationType = wootConstants.CONVERSATION_TYPE.MENTION;
-  } else if (isOnParticipatingView({ route: { name } })) {
-    conversationType = wootConstants.CONVERSATION_TYPE.PARTICIPATING;
+    conversationType = 'mention';
   } else if (isOnUnattendedView({ route: { name } })) {
-    conversationType = wootConstants.CONVERSATION_TYPE.UNATTENDED;
+    conversationType = 'unattended';
   }
   router.push(
     conversationListPageURL({
@@ -778,6 +782,10 @@ function allSelectedConversationsStatus(status) {
   });
 }
 
+function onContextMenuToggle(state) {
+  isContextMenuOpen.value = state;
+}
+
 function toggleSelectAll(check) {
   selectAllConversations(check, conversationList);
 }
@@ -825,6 +833,7 @@ provide('assignTeam', onAssignTeam);
 provide('assignLabels', onAssignLabels);
 provide('removeLabels', onRemoveLabels);
 provide('updateConversationStatus', handleResolveConversation);
+provide('toggleContextMenu', onContextMenuToggle);
 provide('markAsUnread', markAsUnread);
 provide('markAsRead', markAsRead);
 provide('assignPriority', assignPriority);
@@ -937,18 +946,43 @@ watch(conversationFilters, (newVal, oldVal) => {
       @assign-labels="onAssignLabels"
       @assign-team="onAssignTeamsForBulk"
     />
-    <ConversationList
-      :conversation-list="conversationList"
-      :is-loading="chatListLoading"
-      :show-end-of-list-message="showEndOfListMessage"
-      :label="label"
-      :team-id="teamId"
-      :folders-id="foldersId"
-      :conversation-type="conversationType"
-      :show-assignee="showAssigneeInConversationCard"
-      :is-on-expanded-layout="isOnExpandedLayout"
-      @load-more="loadMoreConversations"
-    />
+    <div
+      ref="conversationListRef"
+      class="flex-1 min-h-0 overflow-y-auto conversations-list"
+      :class="{ '!overflow-hidden': isContextMenuOpen }"
+    >
+      <Virtualizer
+        ref="virtualListRef"
+        v-slot="{ item, index }"
+        :data="conversationList"
+      >
+        <ConversationItem
+          :source="item"
+          :label="label"
+          :team-id="teamId"
+          :folders-id="foldersId"
+          :conversation-type="conversationType"
+          :show-assignee="showAssigneeInConversationCard"
+          :data-index="index"
+          @select-conversation="selectConversation"
+          @de-select-conversation="deSelectConversation"
+        />
+      </Virtualizer>
+      <div v-if="chatListLoading" class="flex justify-center my-4">
+        <Spinner class="text-n-brand" />
+      </div>
+      <p
+        v-else-if="showEndOfListMessage"
+        class="p-4 text-center text-n-slate-11"
+      >
+        {{ $t('CHAT_LIST.EOF') }}
+      </p>
+      <IntersectionObserver
+        v-else
+        :options="intersectionObserverOptions"
+        @observed="loadMoreConversations"
+      />
+    </div>
     <Dialog
       ref="deleteConversationDialogRef"
       type="alert"

app/javascript/dashboard/components/ConversationItem.vue

@@ -1,244 +1,74 @@
-<script setup>
-import { computed, ref, watch, inject } from 'vue';
-import { useRouter } from 'vue-router';
-import { useStore, useMapGetter } from 'dashboard/composables/store';
-import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
+<script>
 import ConversationCard from './widgets/conversation/ConversationCard.vue';
-import ConversationCardExpanded from 'dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue';
-import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
-import ConversationContextMenu from './widgets/conversation/contextMenu/Index.vue';
-
-const props = defineProps({
-  source: { type: Object, required: true },
-  teamId: { type: [String, Number], default: 0 },
-  label: { type: String, default: '' },
-  conversationType: { type: String, default: '' },
-  foldersId: { type: [String, Number], default: 0 },
-  showAssignee: { type: Boolean, default: false },
-  showExpanded: { type: Boolean, default: false },
-});
-
-const router = useRouter();
-const store = useStore();
-
-const selectConversation = inject('selectConversation');
-const deSelectConversation = inject('deSelectConversation');
-const assignAgent = inject('assignAgent');
-const assignTeam = inject('assignTeam');
-const assignLabels = inject('assignLabels');
-const removeLabels = inject('removeLabels');
-const updateConversationStatus = inject('updateConversationStatus');
-const toggleContextMenu = inject('toggleContextMenu');
-const markAsUnread = inject('markAsUnread');
-const markAsRead = inject('markAsRead');
-const assignPriority = inject('assignPriority');
-const isConversationSelected = inject('isConversationSelected');
-const deleteConversation = inject('deleteConversation');
-
-// --- Context menu state (shared by both layouts) ---
-const showContextMenu = ref(false);
-const contextMenu = ref({ x: null, y: null });
-
-// Reset context menu state when the row is recycled to a different conversation.
-watch(
-  () => props.source.id,
-  () => {
-    if (showContextMenu.value) {
-      toggleContextMenu(false);
-    }
-    showContextMenu.value = false;
-    contextMenu.value = { x: null, y: null };
-  }
-);
-
-const currentChat = useMapGetter('getSelectedChat');
-const inboxesList = useMapGetter('inboxes/getInboxes');
-const activeInbox = useMapGetter('getSelectedInbox');
-const accountId = useMapGetter('getCurrentAccountId');
-
-const chatMetadata = computed(() => props.source.meta || {});
-const assignee = computed(() => chatMetadata.value.assignee || {});
-const senderId = computed(() => chatMetadata.value.sender?.id);
-
-const currentContact = computed(() =>
-  senderId.value ? store.getters['contacts/getContact'](senderId.value) : {}
-);
-
-const isActiveChat = computed(() => currentChat.value.id === props.source.id);
-
-const inbox = computed(() => {
-  const inboxId = props.source.inbox_id;
-  return inboxId ? store.getters['inboxes/getInbox'](inboxId) : {};
-});
-
-const showInboxName = computed(
-  () => !activeInbox.value && inboxesList.value.length > 1
-);
-const isInboxView = computed(() => !!activeInbox.value);
-const showAssigneeForExpandedCard = computed(
-  () => props.showExpanded || props.showAssignee
-);
-
-const conversationPath = computed(() =>
-  frontendURL(
-    conversationUrl({
-      accountId: accountId.value,
-      activeInbox: activeInbox.value,
-      id: props.source.id,
-      label: props.label,
-      teamId: props.teamId,
-      conversationType: props.conversationType,
-      foldersId: props.foldersId,
-    })
-  )
-);
-
-const onCardClick = e => {
-  const path = conversationPath.value;
-  if (!path) return;
-
-  if (e.metaKey || e.ctrlKey) {
-    e.preventDefault();
-    window.open(
-      `${window.chatwootConfig.hostURL}${path}`,
-      '_blank',
-      'noopener,noreferrer'
-    );
-    return;
-  }
-
-  if (isActiveChat.value) return;
-  router.push({ path });
-};
-
-const onExpandedSelect = checked => {
-  if (checked) {
-    selectConversation(props.source.id, inbox.value.id);
-  } else {
-    deSelectConversation(props.source.id, inbox.value.id);
-  }
-};
-
-const openContextMenu = e => {
-  e.preventDefault();
-  toggleContextMenu(true);
-  contextMenu.value.x = e.pageX || e.clientX;
-  contextMenu.value.y = e.pageY || e.clientY;
-  showContextMenu.value = true;
-};
-
-const closeContextMenu = () => {
-  toggleContextMenu(false);
-  showContextMenu.value = false;
-  contextMenu.value.x = null;
-  contextMenu.value.y = null;
-};
-
-const onUpdateConversation = (status, snoozedUntil) => {
-  closeContextMenu();
-  updateConversationStatus(props.source.id, status, snoozedUntil);
-};
-
-const onAssignAgent = agent => {
-  assignAgent(agent, [props.source.id]);
-  closeContextMenu();
-};
-
-const onAssignLabel = label => {
-  assignLabels([label.title], [props.source.id]);
-};
-
-const onRemoveLabel = label => {
-  removeLabels([label.title], [props.source.id]);
-};
-
-const onAssignTeam = team => {
-  assignTeam(team, props.source.id);
-  closeContextMenu();
-};
-
-const onMarkAsUnread = () => {
-  markAsUnread(props.source.id);
-  closeContextMenu();
-};
-
-const onMarkAsRead = () => {
-  markAsRead(props.source.id);
-  closeContextMenu();
-};
-
-const onAssignPriority = priority => {
-  assignPriority(priority, props.source.id);
-  closeContextMenu();
-};
-
-const onDeleteConversation = () => {
-  deleteConversation(props.source.id);
-  closeContextMenu();
+export default {
+  components: {
+    ConversationCard,
+  },
+  inject: [
+    'selectConversation',
+    'deSelectConversation',
+    'assignAgent',
+    'assignTeam',
+    'assignLabels',
+    'removeLabels',
+    'updateConversationStatus',
+    'toggleContextMenu',
+    'markAsUnread',
+    'markAsRead',
+    'assignPriority',
+    'isConversationSelected',
+    'deleteConversation',
+  ],
+  props: {
+    source: {
+      type: Object,
+      required: true,
+    },
+    teamId: {
+      type: [String, Number],
+      default: 0,
+    },
+    label: {
+      type: String,
+      default: '',
+    },
+    conversationType: {
+      type: String,
+      default: '',
+    },
+    foldersId: {
+      type: [String, Number],
+      default: 0,
+    },
+    showAssignee: {
+      type: Boolean,
+      default: false,
+    },
+  },
 };
 </script>
 
 <template>
-  <!-- Expanded layout: wide screen + expanded setting -->
-  <ConversationCardExpanded
-    v-if="showExpanded"
-    :chat="source"
-    :current-contact="currentContact"
-    :assignee="assignee"
-    :inbox="inbox"
-    :selected="isConversationSelected(source.id)"
-    :is-active-chat="isActiveChat"
-    :show-assignee="showAssigneeForExpandedCard"
-    :show-inbox-name="showInboxName"
-    :is-inbox-view="isInboxView"
-    @select-conversation="onExpandedSelect"
-    @de-select-conversation="onExpandedSelect"
-    @click="onCardClick"
-    @contextmenu="openContextMenu"
-  />
-
-  <!-- Default (condensed) layout -->
   <ConversationCard
-    v-else
+    :active-label="label"
+    :team-id="teamId"
+    :folders-id="foldersId"
     :chat="source"
-    :current-contact="currentContact"
-    :assignee="assignee"
-    :inbox="inbox"
+    :conversation-type="conversationType"
     :selected="isConversationSelected(source.id)"
-    :is-active-chat="isActiveChat"
     :show-assignee="showAssignee"
-    :show-inbox-name="showInboxName"
-    @click="onCardClick"
-    @contextmenu="openContextMenu"
+    enable-context-menu
     @select-conversation="selectConversation"
     @de-select-conversation="deSelectConversation"
+    @assign-agent="assignAgent"
+    @assign-team="assignTeam"
+    @assign-label="assignLabels"
+    @remove-label="removeLabels"
+    @update-conversation-status="updateConversationStatus"
+    @context-menu-toggle="toggleContextMenu"
+    @mark-as-unread="markAsUnread"
+    @mark-as-read="markAsRead"
+    @assign-priority="assignPriority"
+    @delete-conversation="deleteConversation"
   />
-
-  <!-- Shared context menu for both layouts -->
-  <ContextMenu
-    v-if="showContextMenu"
-    :x="contextMenu.x"
-    :y="contextMenu.y"
-    @close="closeContextMenu"
-  >
-    <ConversationContextMenu
-      :status="source.status"
-      :inbox-id="inbox.id"
-      :priority="source.priority"
-      :chat-id="source.id"
-      :has-unread-messages="source.unread_count > 0"
-      :conversation-labels="source.labels"
-      :conversation-url="conversationPath"
-      @update-conversation="onUpdateConversation"
-      @assign-agent="onAssignAgent"
-      @assign-label="onAssignLabel"
-      @remove-label="onRemoveLabel"
-      @assign-team="onAssignTeam"
-      @mark-as-unread="onMarkAsUnread"
-      @mark-as-read="onMarkAsRead"
-      @assign-priority="onAssignPriority"
-      @delete-conversation="onDeleteConversation"
-      @close="closeContextMenu"
-    />
-  </ContextMenu>
 </template>

app/javascript/dashboard/components/ConversationList.vue

@@ -1,94 +0,0 @@
-<script setup>
-import { ref, computed, provide } from 'vue';
-import { Virtualizer } from 'virtua/vue';
-import { useBreakpoints } from '@vueuse/core';
-import { useChatListKeyboardEvents } from 'dashboard/composables/chatlist/useChatListKeyboardEvents';
-import ConversationItem from './ConversationItem.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import IntersectionObserver from 'dashboard/components/IntersectionObserver.vue';
-
-import wootConstants from 'dashboard/constants/globals';
-
-const props = defineProps({
-  conversationList: { type: Array, default: () => [] },
-  isLoading: { type: Boolean, default: false },
-  showEndOfListMessage: { type: Boolean, default: false },
-  label: { type: String, default: '' },
-  teamId: { type: [String, Number], default: 0 },
-  foldersId: { type: [String, Number], default: 0 },
-  conversationType: { type: String, default: '' },
-  showAssignee: { type: Boolean, default: false },
-  isOnExpandedLayout: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['loadMore']);
-
-const conversationListRef = ref(null);
-const virtualListRef = ref(null);
-const isContextMenuOpen = ref(false);
-
-provide('contextMenuElementTarget', virtualListRef);
-
-const breakpoints = useBreakpoints({
-  lg: wootConstants.LARGE_SCREEN_BREAKPOINT,
-});
-const isLgScreen = breakpoints.greaterOrEqual('lg');
-const showExpandedCards = computed(
-  () => props.isOnExpandedLayout && isLgScreen.value
-);
-
-useChatListKeyboardEvents(conversationListRef);
-
-const intersectionObserverOptions = computed(() => ({
-  root: conversationListRef.value,
-  rootMargin: '100px 0px 100px 0px',
-}));
-
-const onContextMenuToggle = state => {
-  isContextMenuOpen.value = state;
-};
-
-const loadMoreConversations = () => {
-  emit('loadMore');
-};
-
-provide('toggleContextMenu', onContextMenuToggle);
-
-defineExpose({ conversationListRef });
-</script>
-
-<template>
-  <div
-    ref="conversationListRef"
-    class="flex-1 min-h-0 overflow-y-auto conversations-list"
-    :class="{ '!overflow-hidden': isContextMenuOpen }"
-  >
-    <Virtualizer
-      ref="virtualListRef"
-      v-slot="{ item }"
-      :data="conversationList"
-      class="[&>div:has(+_div_.active)>*]:!border-n-surface-1 [&>div:has(+_div_.selected)>*]:!border-n-surface-1"
-    >
-      <ConversationItem
-        :source="item"
-        :label="label"
-        :team-id="teamId"
-        :folders-id="foldersId"
-        :conversation-type="conversationType"
-        :show-assignee="showAssignee"
-        :show-expanded="showExpandedCards"
-      />
-    </Virtualizer>
-    <div v-if="isLoading" class="flex justify-center my-4">
-      <Spinner class="text-n-brand" />
-    </div>
-    <p v-else-if="showEndOfListMessage" class="p-4 text-center text-n-slate-11">
-      {{ $t('CHAT_LIST.EOF') }}
-    </p>
-    <IntersectionObserver
-      v-else
-      :options="intersectionObserverOptions"
-      @observed="loadMoreConversations"
-    />
-  </div>
-</template>

app/javascript/dashboard/components/widgets/WhatsappCallWidget.vue

@@ -1,246 +0,0 @@
-<script setup>
-import { watch, onUnmounted, onMounted } from 'vue';
-import { useRouter } from 'vue-router';
-import { useWhatsappCallSession } from 'dashboard/composables/useWhatsappCallSession';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import { useI18n } from 'vue-i18n';
-import { emitter } from 'shared/helpers/mitt';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-
-const { t } = useI18n();
-const router = useRouter();
-
-const {
-  activeCall,
-  incomingCalls,
-  hasActiveCall,
-  hasIncomingCall,
-  isAccepting,
-  isMuted,
-  isOutboundRinging,
-  isReconnecting,
-  callError,
-  formattedCallDuration,
-  acceptCall,
-  rejectCall,
-  endActiveCall,
-  toggleMute,
-  dismissIncomingCall,
-  startDurationTimer,
-} = useWhatsappCallSession();
-
-// In server-relay mode, the timer starts when the Peer B WebRTC handshake
-// completes (not when the agent clicks accept). Listen for this event.
-const onAgentWebRTCConnected = () => {
-  startDurationTimer();
-};
-
-const onPermissionGranted = ({ contactName }) => {
-  emitter.emit(BUS_EVENTS.SHOW_ALERT, {
-    message: t('WHATSAPP_CALL.PERMISSION_GRANTED', { contactName }),
-    type: 'success',
-  });
-};
-
-onMounted(() => {
-  emitter.on('whatsapp_call:agent_webrtc_connected', onAgentWebRTCConnected);
-  emitter.on('whatsapp_call:permission_granted', onPermissionGranted);
-});
-
-// Auto-dismiss ringing calls after 30 seconds
-const autoRejectTimers = new Map();
-
-const startAutoRejectTimer = call => {
-  if (autoRejectTimers.has(call.callId)) return;
-  const timer = setTimeout(() => {
-    dismissIncomingCall(call);
-    autoRejectTimers.delete(call.callId);
-  }, 30000);
-  autoRejectTimers.set(call.callId, timer);
-};
-
-const clearAutoRejectTimer = callId => {
-  const timer = autoRejectTimers.get(callId);
-  if (timer) {
-    clearTimeout(timer);
-    autoRejectTimers.delete(callId);
-  }
-};
-
-const handleAccept = async call => {
-  clearAutoRejectTimer(call.callId);
-  await acceptCall(call);
-  if (activeCall.value) {
-    router.push({
-      name: 'inbox_conversation',
-      params: { conversation_id: call.conversationId },
-    });
-  }
-};
-
-const handleReject = async call => {
-  clearAutoRejectTimer(call.callId);
-  await rejectCall(call);
-};
-
-const handleEndCall = async () => {
-  await endActiveCall();
-};
-
-// Start auto-reject timers for each newly added incoming call
-watch(
-  incomingCalls,
-  calls => {
-    calls.forEach(call => startAutoRejectTimer(call));
-  },
-  { immediate: true, deep: true }
-);
-
-onUnmounted(() => {
-  autoRejectTimers.forEach(timer => clearTimeout(timer));
-  autoRejectTimers.clear();
-  emitter.off('whatsapp_call:agent_webrtc_connected', onAgentWebRTCConnected);
-  emitter.off('whatsapp_call:permission_granted', onPermissionGranted);
-});
-</script>
-
-<template>
-  <div
-    v-if="hasIncomingCall || hasActiveCall"
-    class="fixed ltr:right-4 rtl:left-4 bottom-20 z-50 flex flex-col gap-2 w-72"
-  >
-    <!-- Error banner -->
-    <div
-      v-if="callError"
-      class="px-3 py-2 bg-n-ruby-3 border border-n-ruby-6 rounded-lg text-xs text-n-ruby-11"
-    >
-      {{ callError }}
-    </div>
-
-    <!-- Incoming calls (shown when there's no active call yet) -->
-    <template v-if="!hasActiveCall">
-      <div
-        v-for="call in incomingCalls"
-        :key="call.callId"
-        class="flex items-center gap-3 p-4 bg-n-solid-2 rounded-xl shadow-xl outline outline-1 outline-n-strong"
-      >
-        <div
-          class="animate-pulse ring-2 ring-n-teal-9 rounded-full inline-flex"
-        >
-          <Avatar
-            :src="call.caller?.avatar"
-            :name="call.caller?.name || call.caller?.phone"
-            :size="40"
-            rounded-full
-          />
-        </div>
-        <div class="flex-1 min-w-0">
-          <p class="text-sm font-medium text-n-slate-12 truncate mb-0">
-            {{
-              call.caller?.name ||
-              call.caller?.phone ||
-              t('WHATSAPP_CALL.UNKNOWN_CALLER')
-            }}
-          </p>
-          <p class="text-xs text-n-slate-11 truncate">
-            {{ t('WHATSAPP_CALL.INCOMING_WHATSAPP_CALL') }}
-          </p>
-        </div>
-        <div class="flex shrink-0 gap-2">
-          <button
-            class="flex justify-center items-center w-10 h-10 bg-n-ruby-9 hover:bg-n-ruby-10 rounded-full transition-colors"
-            :title="t('WHATSAPP_CALL.REJECT')"
-            @click="handleReject(call)"
-          >
-            <i class="text-lg text-white i-ph-phone-x-bold" />
-          </button>
-          <button
-            class="flex justify-center items-center w-10 h-10 bg-n-teal-9 hover:bg-n-teal-10 rounded-full transition-colors"
-            :disabled="isAccepting"
-            :title="t('WHATSAPP_CALL.ACCEPT')"
-            @click="handleAccept(call)"
-          >
-            <i
-              v-if="isAccepting"
-              class="text-lg text-white i-ph-circle-notch animate-spin"
-            />
-            <i v-else class="text-lg text-white i-ph-phone-bold" />
-          </button>
-        </div>
-      </div>
-    </template>
-
-    <!-- Active call widget -->
-    <div
-      v-if="hasActiveCall"
-      class="flex items-center gap-3 p-4 bg-n-solid-2 rounded-xl shadow-xl outline outline-1 outline-n-strong"
-    >
-      <div
-        class="ring-2 ring-n-teal-9 rounded-full inline-flex"
-        :class="{ 'animate-pulse': isOutboundRinging }"
-      >
-        <Avatar
-          :src="activeCall.caller?.avatar"
-          :name="activeCall.caller?.name || activeCall.caller?.phone"
-          :size="40"
-          rounded-full
-        />
-      </div>
-      <div class="flex-1 min-w-0">
-        <p class="text-sm font-medium text-n-slate-12 truncate mb-0">
-          {{
-            activeCall.caller?.name ||
-            activeCall.caller?.phone ||
-            t('WHATSAPP_CALL.UNKNOWN_CALLER')
-          }}
-        </p>
-        <p
-          class="text-sm"
-          :class="
-            isOutboundRinging || isReconnecting
-              ? 'text-n-slate-11'
-              : 'font-mono text-n-teal-9'
-          "
-        >
-          <template v-if="isReconnecting">
-            {{ t('WHATSAPP_CALL.RECONNECTING') }}
-          </template>
-          <template v-else-if="isOutboundRinging">
-            {{ t('WHATSAPP_CALL.RINGING') }}
-          </template>
-          <template v-else>
-            {{ formattedCallDuration }}
-          </template>
-        </p>
-      </div>
-      <div class="flex shrink-0 gap-2">
-        <!-- Mute toggle -->
-        <button
-          class="flex justify-center items-center w-9 h-9 rounded-full transition-colors"
-          :class="
-            isMuted
-              ? 'bg-n-amber-9 hover:bg-n-amber-10'
-              : 'bg-n-slate-4 hover:bg-n-slate-5'
-          "
-          :title="isMuted ? t('WHATSAPP_CALL.UNMUTE') : t('WHATSAPP_CALL.MUTE')"
-          @click="toggleMute"
-        >
-          <i
-            class="text-base text-white"
-            :class="
-              isMuted ? 'i-ph-microphone-slash-bold' : 'i-ph-microphone-bold'
-            "
-          />
-        </button>
-        <!-- Hang up -->
-        <button
-          class="flex justify-center items-center w-9 h-9 bg-n-ruby-9 hover:bg-n-ruby-10 rounded-full transition-colors"
-          :title="t('WHATSAPP_CALL.HANG_UP')"
-          @click="handleEndCall"
-        >
-          <i class="text-base text-white i-ph-phone-x-bold" />
-        </button>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/WootWriter/CopilotEditor.vue

@@ -27,6 +27,10 @@ const props = defineProps({
     type: Boolean,
     default: true,
   },
+  isPopout: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits([
@@ -204,7 +208,10 @@ onMounted(() => {
 
 <template>
   <div class="space-y-2 mb-4">
-    <div class="overflow-y-auto max-h-56">
+    <div
+      class="overflow-y-auto"
+      :class="{ 'max-h-96': isPopout, 'max-h-56': !isPopout }"
+    >
       <p
         v-dompurify-html="formatMessage(generatedContent, false)"
         class="text-n-iris-12 text-sm prose-sm font-normal !mb-4"

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -313,12 +313,7 @@ const plugins = computed(() => {
 const sendWithSignature = computed(() => {
   // this is considered the source of truth, we watch this property
   // on change, we toggle the signature in the editor
-  if (
-    props.allowSignature &&
-    !props.isPrivate &&
-    props.channelType &&
-    !props.disabled
-  ) {
+  if (props.allowSignature && !props.isPrivate && props.channelType) {
     return fetchSignatureFlagFromUISettings(props.channelType);
   }
 
@@ -441,7 +436,6 @@ function reloadState(content = props.modelValue) {
 }
 
 function addSignature() {
-  if (props.disabled) return;
   let content = props.modelValue;
   // see if the content is empty, if it is before appending the signature
   // we need to add a paragraph node and move the cursor at the start of the editor
@@ -460,7 +454,6 @@ function addSignature() {
 }
 
 function removeSignature() {
-  if (props.disabled) return;
   if (!props.signature) return;
   let content = props.modelValue;
   content = removeSignatureHelper(
@@ -813,7 +806,7 @@ watch(
 
 watch(sendWithSignature, newValue => {
   // see if the allowSignature flag is true
-  if (props.allowSignature && !props.disabled) {
+  if (props.allowSignature) {
     toggleSignatureInEditor(newValue);
   }
 });
@@ -984,32 +977,7 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
 }
 
 .ProseMirror-woot-style {
-  @apply overflow-auto;
-}
-
-.ProseMirror-woot-style:not(
-    :where(.resizable-editor-wrapper .ProseMirror-woot-style)
-  ) {
-  @apply min-h-[5rem] max-h-[7.5rem];
-}
-
-// Resizable editor wrapper styles
-.resizable-editor-wrapper {
-  .ProseMirror-woot-style {
-    min-height: clamp(
-      var(--editor-min-allowed, var(--editor-min-height, 5rem)),
-      var(--editor-height, var(--editor-min-height, 5rem)),
-      var(--editor-max-allowed, var(--editor-max-height, 7.5rem))
-    );
-    max-height: clamp(
-      var(--editor-min-allowed, var(--editor-min-height, 5rem)),
-      var(--editor-height, var(--editor-min-height, 5rem)),
-      var(--editor-max-allowed, var(--editor-max-height, 7.5rem))
-    );
-    transition:
-      min-height var(--editor-height-transition, 180ms ease),
-      max-height var(--editor-height-transition, 180ms ease);
-  }
+  @apply overflow-auto min-h-[5rem] max-h-[7.5rem];
 }
 
 .ProseMirror-prompt-backdrop::backdrop {

app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue

@@ -8,22 +8,13 @@ import {
   EditorState,
   Selection,
 } from '@chatwoot/prosemirror-schema';
-import {
-  suggestionsPlugin,
-  triggerCharacters,
-} from '@chatwoot/prosemirror-schema/src/mentions/plugin';
 import imagePastePlugin from '@chatwoot/prosemirror-schema/src/plugins/image';
-import { toggleMark } from 'prosemirror-commands';
-import { wrapInList } from 'prosemirror-schema-list';
-import { toggleBlockType } from '@chatwoot/prosemirror-schema/src/menu/common';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import SlashCommandMenu from './SlashCommandMenu.vue';
 
 const MAXIMUM_FILE_UPLOAD_SIZE = 4; // in MB
-const SLASH_MENU_OFFSET = 4;
 const createState = (
   content,
   placeholder,
@@ -49,7 +40,6 @@ let editorView = null;
 let state;
 
 export default {
-  components: { SlashCommandMenu },
   mixins: [keyboardEventListenerMixins],
   props: {
     modelValue: { type: String, default: '' },
@@ -72,15 +62,8 @@ export default {
   },
   data() {
     return {
-      plugins: [
-        imagePastePlugin(this.handleImageUpload),
-        this.createSlashPlugin(),
-      ],
+      plugins: [imagePastePlugin(this.handleImageUpload)],
       isTextSelected: false, // Tracks text selection and prevents unnecessary re-renders on mouse selection
-      showSlashMenu: false,
-      slashSearchTerm: '',
-      slashRange: null,
-      slashMenuPosition: null,
     };
   },
   watch: {
@@ -96,7 +79,7 @@ export default {
 
   created() {
     state = createState(
-      this.modelValue || '',
+      this.modelValue,
       this.placeholder,
       this.plugins,
       { onImageUpload: this.openFileBrowser },
@@ -112,126 +95,6 @@ export default {
     }
   },
   methods: {
-    createSlashPlugin() {
-      return suggestionsPlugin({
-        matcher: triggerCharacters('/', 0),
-        suggestionClass: '',
-        onEnter: args => {
-          this.showSlashMenu = true;
-          this.slashRange = args.range;
-          this.slashSearchTerm = args.text || '';
-          this.updateSlashMenuPosition(args.range.from);
-          return false;
-        },
-        onChange: args => {
-          this.slashRange = args.range;
-          this.slashSearchTerm = args.text;
-          return false;
-        },
-        onExit: () => {
-          this.slashSearchTerm = '';
-          this.showSlashMenu = false;
-          this.slashMenuPosition = null;
-          return false;
-        },
-        onKeyDown: ({ event }) => {
-          return (
-            event.keyCode === 13 &&
-            this.showSlashMenu &&
-            this.$refs.slashMenu?.hasItems
-          );
-        },
-      });
-    },
-    updateSlashMenuPosition(pos) {
-      if (!editorView) return;
-      const coords = editorView.coordsAtPos(pos);
-      const editorRect = this.$refs.editor.getBoundingClientRect();
-      const isRtl = getComputedStyle(this.$refs.editor).direction === 'rtl';
-      this.slashMenuPosition = {
-        top: coords.bottom - editorRect.top + SLASH_MENU_OFFSET,
-        ...(isRtl
-          ? { right: editorRect.right - coords.right }
-          : { left: coords.left - editorRect.left }),
-      };
-    },
-    removeSlashTriggerText() {
-      if (!editorView || !this.slashRange) return;
-      const { from, to } = this.slashRange;
-      editorView.dispatch(editorView.state.tr.delete(from, to));
-      state = editorView.state;
-    },
-    executeSlashCommand(actionKey) {
-      if (!editorView) return;
-
-      this.removeSlashTriggerText();
-
-      const { schema } = editorView.state;
-      const commandMap = {
-        strong: () =>
-          toggleMark(schema.marks.strong)(
-            editorView.state,
-            editorView.dispatch
-          ),
-        em: () =>
-          toggleMark(schema.marks.em)(editorView.state, editorView.dispatch),
-        strike: () =>
-          toggleMark(schema.marks.strike)(
-            editorView.state,
-            editorView.dispatch
-          ),
-        code: () =>
-          toggleMark(schema.marks.code)(editorView.state, editorView.dispatch),
-        h1: () =>
-          toggleBlockType(schema.nodes.heading, { level: 1 })(
-            editorView.state,
-            editorView.dispatch
-          ),
-        h2: () =>
-          toggleBlockType(schema.nodes.heading, { level: 2 })(
-            editorView.state,
-            editorView.dispatch
-          ),
-        h3: () =>
-          toggleBlockType(schema.nodes.heading, { level: 3 })(
-            editorView.state,
-            editorView.dispatch
-          ),
-        bulletList: () =>
-          wrapInList(schema.nodes.bullet_list)(
-            editorView.state,
-            editorView.dispatch
-          ),
-        orderedList: () =>
-          wrapInList(schema.nodes.ordered_list)(
-            editorView.state,
-            editorView.dispatch
-          ),
-        insertTable: () => {
-          const { table, table_row, table_header, table_cell, paragraph } =
-            schema.nodes;
-          const headerCells = [0, 1, 2].map(() =>
-            table_header.createAndFill(null, paragraph.create())
-          );
-          const dataCells = [0, 1, 2].map(() =>
-            table_cell.createAndFill(null, paragraph.create())
-          );
-          const headerRow = table_row.create(null, headerCells);
-          const dataRow = table_row.create(null, dataCells);
-          const tableNode = table.create(null, [headerRow, dataRow]);
-          const tr = editorView.state.tr.replaceSelectionWith(tableNode);
-          editorView.dispatch(tr.scrollIntoView());
-        },
-      };
-
-      const command = commandMap[actionKey];
-      if (command) {
-        command();
-        state = editorView.state;
-        this.emitOnChange();
-        editorView.focus();
-      }
-    },
     contentFromEditor() {
       if (editorView) {
         return ArticleMarkdownSerializer.serialize(editorView.state.doc);
@@ -307,7 +170,7 @@ export default {
     },
     reloadState() {
       state = createState(
-        this.modelValue || '',
+        this.modelValue,
         this.placeholder,
         this.plugins,
         { onImageUpload: this.openFileBrowser },
@@ -399,8 +262,7 @@ export default {
 
       // Get the editor's width
       const editorWidth = editor.offsetWidth;
-      const menubar = editor.querySelector('.ProseMirror-menubar');
-      const menubarWidth = menubar ? menubar.scrollWidth : 480;
+      const menubarWidth = 480; // Menubar width (adjust as needed (px))
 
       // Get the end position of the selection
       const { bottom: endBottom, right: endRight } = editorView.coordsAtPos(to);
@@ -428,15 +290,7 @@ export default {
 
 <template>
   <div>
-    <div class="editor-root editor--article relative">
-      <SlashCommandMenu
-        v-if="showSlashMenu"
-        ref="slashMenu"
-        :search-key="slashSearchTerm"
-        :enabled-menu-options="enabledMenuOptions"
-        :position="slashMenuPosition"
-        @select-action="executeSlashCommand"
-      />
+    <div class="editor-root editor--article">
       <input
         ref="imageUploadInput"
         type="file"

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -128,6 +128,7 @@ export default {
     },
   },
   emits: [
+    'replaceText',
     'toggleInsertArticle',
     'selectWhatsappTemplate',
     'selectContentTemplate',
@@ -276,6 +277,9 @@ export default {
     toggleMessageSignature() {
       this.setSignatureFlagForInbox(this.channelType, !this.sendWithSignature);
     },
+    replaceText(text) {
+      this.$emit('replaceText', text);
+    },
     toggleInsertArticle() {
       this.$emit('toggleInsertArticle');
     },

app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue

@@ -54,7 +54,7 @@ export default {
       default: undefined,
     },
   },
-  emits: ['setReplyMode', 'toggleEditorSize', 'executeCopilotAction'],
+  emits: ['setReplyMode', 'togglePopout', 'executeCopilotAction'],
   setup(props, { emit }) {
     const setReplyMode = mode => {
       emit('setReplyMode', mode);
@@ -189,7 +189,7 @@ export default {
         class="text-n-slate-11"
         sm
         icon="i-lucide-maximize-2"
-        @click="$emit('toggleEditorSize')"
+        @click="$emit('togglePopout')"
       />
     </div>
   </div>

app/javascript/dashboard/components/widgets/WootWriter/SlashCommandMenu.vue

@@ -1,180 +0,0 @@
-<script setup>
-import { ref, computed, watch, nextTick } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useKeyboardNavigableList } from 'dashboard/composables/useKeyboardNavigableList';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  searchKey: {
-    type: String,
-    default: '',
-  },
-  enabledMenuOptions: {
-    type: Array,
-    default: () => [],
-  },
-  position: {
-    type: Object,
-    default: null,
-  },
-});
-
-const emit = defineEmits(['selectAction']);
-
-const { t } = useI18n();
-
-const EDITOR_ACTIONS = [
-  {
-    value: 'h1',
-    labelKey: 'SLASH_COMMANDS.HEADING_1',
-    icon: 'i-lucide-heading-1',
-    menuKey: 'h1',
-  },
-  {
-    value: 'h2',
-    labelKey: 'SLASH_COMMANDS.HEADING_2',
-    icon: 'i-lucide-heading-2',
-    menuKey: 'h2',
-  },
-  {
-    value: 'h3',
-    labelKey: 'SLASH_COMMANDS.HEADING_3',
-    icon: 'i-lucide-heading-3',
-    menuKey: 'h3',
-  },
-  {
-    value: 'strong',
-    labelKey: 'SLASH_COMMANDS.BOLD',
-    icon: 'i-lucide-bold',
-    menuKey: 'strong',
-  },
-  {
-    value: 'em',
-    labelKey: 'SLASH_COMMANDS.ITALIC',
-    icon: 'i-lucide-italic',
-    menuKey: 'em',
-  },
-  {
-    value: 'insertTable',
-    labelKey: 'SLASH_COMMANDS.TABLE',
-    icon: 'i-lucide-table',
-    menuKey: 'insertTable',
-  },
-  {
-    value: 'strike',
-    labelKey: 'SLASH_COMMANDS.STRIKETHROUGH',
-    icon: 'i-lucide-strikethrough',
-    menuKey: 'strike',
-  },
-  {
-    value: 'code',
-    labelKey: 'SLASH_COMMANDS.CODE',
-    icon: 'i-lucide-code',
-    menuKey: 'code',
-  },
-  {
-    value: 'bulletList',
-    labelKey: 'SLASH_COMMANDS.BULLET_LIST',
-    icon: 'i-lucide-list',
-    menuKey: 'bulletList',
-  },
-  {
-    value: 'orderedList',
-    labelKey: 'SLASH_COMMANDS.ORDERED_LIST',
-    icon: 'i-lucide-list-ordered',
-    menuKey: 'orderedList',
-  },
-];
-
-const listContainerRef = ref(null);
-const selectedIndex = ref(0);
-
-const items = computed(() => {
-  const search = props.searchKey.toLowerCase();
-  return EDITOR_ACTIONS.filter(action => {
-    if (!props.enabledMenuOptions.includes(action.menuKey)) return false;
-    if (!search) return true;
-    return t(action.labelKey).toLowerCase().includes(search);
-  });
-});
-
-const hasItems = computed(() => items.value.length > 0);
-
-const menuStyle = computed(() => {
-  if (!props.position) return {};
-  const style = { top: `${props.position.top}px` };
-  if (props.position.right != null) {
-    style.right = `${props.position.right}px`;
-  } else {
-    style.left = `${props.position.left}px`;
-  }
-  return style;
-});
-
-const adjustScroll = () => {
-  nextTick(() => {
-    const container = listContainerRef.value;
-    if (!container) return;
-    const el = container.querySelector(`#slash-item-${selectedIndex.value}`);
-    if (el) {
-      el.scrollIntoView({ block: 'nearest', behavior: 'auto' });
-    }
-  });
-};
-
-const onSelect = () => {
-  const item = items.value[selectedIndex.value];
-  if (item) emit('selectAction', item.value);
-};
-
-useKeyboardNavigableList({
-  items,
-  onSelect,
-  adjustScroll,
-  selectedIndex,
-});
-
-// Reset selection when filtered items change
-watch(items, () => {
-  selectedIndex.value = 0;
-});
-
-const onHover = index => {
-  selectedIndex.value = index;
-};
-
-const onItemClick = index => {
-  selectedIndex.value = index;
-  onSelect();
-};
-
-defineExpose({ hasItems });
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <div
-    v-if="hasItems"
-    ref="listContainerRef"
-    class="bg-n-alpha-3 backdrop-blur-[100px] outline outline-1 outline-n-container absolute rounded-xl z-50 flex flex-col min-w-[10rem] shadow-lg p-2 overflow-auto max-h-[15rem]"
-    :style="menuStyle"
-  >
-    <button
-      v-for="(item, index) in items"
-      :id="`slash-item-${index}`"
-      :key="item.value"
-      type="button"
-      class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 border-0 rounded-lg text-n-slate-12 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2"
-      :class="{
-        'bg-n-alpha-1 dark:bg-n-alpha-2': index === selectedIndex,
-      }"
-      @mouseover="onHover(index)"
-      @click="onItemClick(index)"
-    >
-      <Icon :icon="item.icon" class="flex-shrink-0 size-3.5" />
-      <span class="min-w-0 text-sm truncate">
-        {{ t(item.labelKey) }}
-      </span>
-    </button>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -1,41 +1,98 @@
 <script setup>
 import { computed, ref, watch } from 'vue';
+import { useRouter } from 'vue-router';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { getLastMessage } from 'dashboard/helper/conversationHelper';
+import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
 import Avatar from 'next/avatar/Avatar.vue';
 import MessagePreview from './MessagePreview.vue';
 import InboxName from '../InboxName.vue';
+import ConversationContextMenu from './contextMenu/Index.vue';
 import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
 import CardLabels from './conversationCardComponents/CardLabels.vue';
-import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
-import UnreadBadge from 'dashboard/components-next/Conversation/ConversationCard/UnreadBadge.vue';
+import PriorityMark from './PriorityMark.vue';
 import SLACardLabel from './components/SLACardLabel.vue';
+import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
 import VoiceCallStatus from './VoiceCallStatus.vue';
-import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 
 const props = defineProps({
-  chat: { type: Object, required: true },
-  currentContact: { type: Object, required: true },
-  assignee: { type: Object, default: () => ({}) },
-  inbox: { type: Object, default: () => ({}) },
-  selected: { type: Boolean, default: false },
-  isActiveChat: { type: Boolean, default: false },
-  showAssignee: { type: Boolean, default: false },
-  showInboxName: { type: Boolean, default: false },
+  activeLabel: { type: String, default: '' },
+  chat: { type: Object, default: () => ({}) },
+  hideInboxName: { type: Boolean, default: false },
   hideThumbnail: { type: Boolean, default: false },
+  teamId: { type: [String, Number], default: 0 },
+  foldersId: { type: [String, Number], default: 0 },
+  showAssignee: { type: Boolean, default: false },
+  conversationType: { type: String, default: '' },
+  selected: { type: Boolean, default: false },
   compact: { type: Boolean, default: false },
+  enableContextMenu: { type: Boolean, default: false },
+  allowedContextMenuOptions: { type: Array, default: () => [] },
 });
 
 const emit = defineEmits([
-  'click',
-  'contextmenu',
+  'contextMenuToggle',
+  'assignAgent',
+  'assignLabel',
+  'removeLabel',
+  'assignTeam',
+  'markAsUnread',
+  'markAsRead',
+  'assignPriority',
+  'updateConversationStatus',
+  'deleteConversation',
   'selectConversation',
   'deSelectConversation',
 ]);
 
+const router = useRouter();
+const store = useStore();
+
 const hovered = ref(false);
+const showContextMenu = ref(false);
+const contextMenu = ref({ x: null, y: null });
+
+// Reset UI state when conversation changes at same index (no :key, instance reused on reorder)
+// This prevents context menu/hover state from leaking to a different conversation
+// Emit contextMenuToggle(false) to sync parent state if menu was open during recycling
+const resetState = () => {
+  if (showContextMenu.value) {
+    emit('contextMenuToggle', false);
+  }
+  hovered.value = false;
+  showContextMenu.value = false;
+  contextMenu.value = { x: null, y: null };
+};
+
+watch(() => props.chat.id, resetState);
+
+const currentChat = useMapGetter('getSelectedChat');
+const inboxesList = useMapGetter('inboxes/getInboxes');
+const activeInbox = useMapGetter('getSelectedInbox');
+const accountId = useMapGetter('getCurrentAccountId');
+
+const chatMetadata = computed(() => props.chat.meta || {});
+
+const assignee = computed(() => chatMetadata.value.assignee || {});
+
+const senderId = computed(() => chatMetadata.value.sender?.id);
+
+const currentContact = computed(() => {
+  return senderId.value
+    ? store.getters['contacts/getContact'](senderId.value)
+    : {};
+});
+
+const isActiveChat = computed(() => {
+  return currentChat.value.id === props.chat.id;
+});
 
 const unreadCount = computed(() => props.chat.unread_count);
+
 const hasUnread = computed(() => unreadCount.value > 0);
+
+const isInboxNameVisible = computed(() => !activeInbox.value);
+
 const lastMessageInChat = computed(() => getLastMessage(props.chat));
 
 const voiceCallData = computed(() => ({
@@ -43,10 +100,24 @@ const voiceCallData = computed(() => ({
   direction: props.chat.additional_attributes?.call_direction,
 }));
 
+const inboxId = computed(() => props.chat.inbox_id);
+
+const inbox = computed(() => {
+  return inboxId.value ? store.getters['inboxes/getInbox'](inboxId.value) : {};
+});
+
+const showInboxName = computed(() => {
+  return (
+    !props.hideInboxName &&
+    isInboxNameVisible.value &&
+    inboxesList.value.length > 1
+  );
+});
+
 const showMetaSection = computed(() => {
   return (
-    props.showInboxName ||
-    (props.showAssignee && props.assignee.name) ||
+    showInboxName.value ||
+    (props.showAssignee && assignee.value.name) ||
     props.chat.priority
   );
 });
@@ -65,6 +136,41 @@ const messagePreviewClass = computed(() => {
   ];
 });
 
+const conversationPath = computed(() => {
+  return frontendURL(
+    conversationUrl({
+      accountId: accountId.value,
+      activeInbox: activeInbox.value,
+      id: props.chat.id,
+      label: props.activeLabel,
+      teamId: props.teamId,
+      conversationType: props.conversationType,
+      foldersId: props.foldersId,
+    })
+  );
+});
+
+const onCardClick = e => {
+  const path = conversationPath.value;
+  if (!path) return;
+
+  // Handle Ctrl/Cmd + Click for new tab
+  if (e.metaKey || e.ctrlKey) {
+    e.preventDefault();
+    window.open(
+      `${window.chatwootConfig.hostURL}${path}`,
+      '_blank',
+      'noopener,noreferrer'
+    );
+    return;
+  }
+
+  // Skip if already active
+  if (isActiveChat.value) return;
+
+  router.push({ path });
+};
+
 const onThumbnailHover = () => {
   hovered.value = !props.hideThumbnail;
 };
@@ -75,37 +181,83 @@ const onThumbnailLeave = () => {
 
 const onSelectConversation = checked => {
   if (checked) {
-    emit('selectConversation', props.chat.id, props.inbox.id);
+    emit('selectConversation', props.chat.id, inbox.value.id);
   } else {
-    emit('deSelectConversation', props.chat.id, props.inbox.id);
+    emit('deSelectConversation', props.chat.id, inbox.value.id);
   }
 };
 
-const selectedModel = computed({
-  get: () => props.selected,
-  set: value => onSelectConversation(value),
-});
+const openContextMenu = e => {
+  if (!props.enableContextMenu) return;
+  e.preventDefault();
+  emit('contextMenuToggle', true);
+  contextMenu.value.x = e.pageX || e.clientX;
+  contextMenu.value.y = e.pageY || e.clientY;
+  showContextMenu.value = true;
+};
 
-watch(
-  () => props.chat.id,
-  () => {
-    hovered.value = false;
-  }
-);
+const closeContextMenu = () => {
+  emit('contextMenuToggle', false);
+  showContextMenu.value = false;
+  contextMenu.value.x = null;
+  contextMenu.value.y = null;
+};
+
+const onUpdateConversation = (status, snoozedUntil) => {
+  closeContextMenu();
+  emit('updateConversationStatus', props.chat.id, status, snoozedUntil);
+};
+
+const onAssignAgent = agent => {
+  emit('assignAgent', agent, [props.chat.id]);
+  closeContextMenu();
+};
+
+const onAssignLabel = label => {
+  emit('assignLabel', [label.title], [props.chat.id]);
+};
+
+const onRemoveLabel = label => {
+  emit('removeLabel', [label.title], [props.chat.id]);
+};
+
+const onAssignTeam = team => {
+  emit('assignTeam', team, props.chat.id);
+  closeContextMenu();
+};
+
+const markAsUnread = () => {
+  emit('markAsUnread', props.chat.id);
+  closeContextMenu();
+};
+
+const markAsRead = () => {
+  emit('markAsRead', props.chat.id);
+  closeContextMenu();
+};
+
+const assignPriority = priority => {
+  emit('assignPriority', priority, props.chat.id);
+  closeContextMenu();
+};
+
+const deleteConversation = () => {
+  emit('deleteConversation', props.chat.id);
+  closeContextMenu();
+};
 </script>
 
 <template>
   <div
-    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full py-0 cursor-pointer conversation border-b border-n-slate-3 hover:border-n-surface-1 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group hover:z-[1] before:content-[none] before:absolute before:-top-px before:inset-x-0 before:h-px before:bg-n-surface-1 before:pointer-events-none hover:before:content-['']"
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full py-0 border-t-0 border-b-0 border-l-0 border-r-0 border-transparent border-solid cursor-pointer conversation hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3 group"
     :class="{
-      'active animate-card-select bg-n-background !border-n-surface-1':
-        isActiveChat,
-      'selected bg-n-slate-2 !border-n-surface-1': selected,
+      'active animate-card-select bg-n-background border-n-weak': isActiveChat,
+      'bg-n-slate-2': selected,
       'px-0': compact,
       'px-3': !compact,
     }"
-    @click="$emit('click', $event)"
-    @contextmenu="$emit('contextmenu', $event)"
+    @click="onCardClick"
+    @contextmenu="openContextMenu($event)"
   >
     <div
       class="relative"
@@ -120,6 +272,7 @@ watch(
         :status="currentContact.availability_status"
         :class="!showInboxName ? 'mt-4' : 'mt-8'"
         hide-offline-status
+        rounded-full
       >
         <template #overlay="{ size }">
           <label
@@ -128,12 +281,20 @@ watch(
             :style="{ width: `${size}px`, height: `${size}px` }"
             @click.stop
           >
-            <Checkbox v-model="selectedModel" />
+            <input
+              :value="selected"
+              :checked="selected"
+              class="!m-0 cursor-pointer"
+              type="checkbox"
+              @change="onSelectConversation($event.target.checked)"
+            />
           </label>
         </template>
       </Avatar>
     </div>
-    <div class="px-0 py-3 flex-1 min-w-0 border-line">
+    <div
+      class="px-0 py-3 border-b group-hover:border-transparent flex-1 border-n-slate-3 min-w-0"
+    >
       <div
         v-if="showMetaSection"
         class="flex items-center min-w-0 gap-1"
@@ -144,7 +305,7 @@ watch(
       >
         <InboxName v-if="showInboxName" :inbox="inbox" class="flex-1 min-w-0" />
         <div
-          class="flex items-baseline gap-2 flex-shrink-0"
+          class="flex items-center gap-2 flex-shrink-0"
           :class="{
             'flex-1 justify-between': !showInboxName,
           }"
@@ -156,10 +317,7 @@ watch(
             <fluent-icon icon="person" size="12" class="text-n-slate-11" />
             {{ assignee.name }}
           </span>
-          <CardPriorityIcon
-            :priority="chat.priority"
-            class="flex-shrink-0 !size-3.5"
-          />
+          <PriorityMark :priority="chat.priority" class="flex-shrink-0" />
         </div>
       </div>
       <h4
@@ -208,11 +366,12 @@ watch(
             :conversation-id="chat.id"
           />
         </span>
-        <UnreadBadge
-          v-if="hasUnread"
-          :count="unreadCount"
-          class="ltr:ml-auto rtl:mr-auto mt-1"
-        />
+        <span
+          class="shadow-lg rounded-full text-xxs font-semibold h-4 leading-4 ltr:ml-auto rtl:mr-auto mt-1 min-w-[1rem] px-1 py-0 text-center text-white bg-n-teal-9"
+          :class="hasUnread ? 'block' : 'hidden'"
+        >
+          {{ unreadCount > 9 ? '9+' : unreadCount }}
+        </span>
       </div>
       <CardLabels
         v-if="showLabelsSection"
@@ -224,5 +383,32 @@ watch(
         </template>
       </CardLabels>
     </div>
+    <ContextMenu
+      v-if="showContextMenu"
+      :x="contextMenu.x"
+      :y="contextMenu.y"
+      @close="closeContextMenu"
+    >
+      <ConversationContextMenu
+        :status="chat.status"
+        :inbox-id="inbox.id"
+        :priority="chat.priority"
+        :chat-id="chat.id"
+        :has-unread-messages="hasUnread"
+        :conversation-labels="chat.labels"
+        :conversation-url="conversationPath"
+        :allowed-options="allowedContextMenuOptions"
+        @update-conversation="onUpdateConversation"
+        @assign-agent="onAssignAgent"
+        @assign-label="onAssignLabel"
+        @remove-label="onRemoveLabel"
+        @assign-team="onAssignTeam"
+        @mark-as-unread="markAsUnread"
+        @mark-as-read="markAsRead"
+        @assign-priority="assignPriority"
+        @delete-conversation="deleteConversation"
+        @close="closeContextMenu"
+      />
+    </ContextMenu>
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -13,14 +13,6 @@ import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';
-import WhatsappCallsAPI from 'dashboard/api/whatsappCalls';
-import { emitter } from 'shared/helpers/mitt';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-import {
-  useWhatsappCallsStore,
-  setOutboundCallProperty,
-} from 'dashboard/stores/whatsappCalls';
-import { startCallRecording } from 'dashboard/composables/useWhatsappCallSession';
 
 const props = defineProps({
   chat: {
@@ -38,9 +30,7 @@ const store = useStore();
 const route = useRoute();
 const conversationHeader = ref(null);
 const { width } = useElementSize(conversationHeader);
-const { isAWebWidgetInbox, isAWhatsAppCloudChannel } = useInbox();
-const whatsappCallsStore = useWhatsappCallsStore();
-const isInitiatingCall = ref(false);
+const { isAWebWidgetInbox } = useInbox();
 
 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
@@ -55,7 +45,6 @@ const backButtonUrl = computed(() => {
 
   const conversationTypeMap = {
     conversation_through_mentions: 'mention',
-    conversation_through_participating: 'participating',
     conversation_through_unattended: 'unattended',
   };
   return conversationListPageURL({
@@ -101,211 +90,6 @@ const hasMultipleInboxes = computed(
 );
 
 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
-
-const canInitiateWhatsappCall = computed(() => {
-  if (!isAWhatsAppCloudChannel.value) return false;
-  if (!inbox.value?.calling_enabled) return false;
-  if (whatsappCallsStore.hasWhatsappCall) return false;
-  return true;
-});
-
-// Detect if the media server is enabled for this inbox.
-// When enabled, the browser should NOT create its own WebRTC offer.
-const isMediaServerEnabled = computed(
-  () => !!inbox.value?.media_server_enabled
-);
-
-const waitForOutboundIceGathering = pc =>
-  new Promise((resolve, reject) => {
-    if (pc.iceGatheringState === 'complete') {
-      resolve();
-      return;
-    }
-
-    let timeout = null;
-
-    const cleanup = () => {
-      clearTimeout(timeout);
-      pc.onicegatheringstatechange = null;
-      pc.oniceconnectionstatechange = null;
-    };
-
-    timeout = setTimeout(() => {
-      cleanup();
-      resolve();
-    }, 10000);
-
-    pc.onicegatheringstatechange = () => {
-      if (pc.iceGatheringState === 'complete') {
-        cleanup();
-        resolve();
-      }
-    };
-    pc.oniceconnectionstatechange = () => {
-      if (pc.iceConnectionState === 'failed') {
-        cleanup();
-        reject(new Error('ICE connection failed'));
-      }
-    };
-  });
-
-/**
- * Server-relay mode: POST /initiate without SDP. The media server creates
- * Peer A (Meta-side) and later sends the agent Peer B offer via ActionCable
- * (whatsapp_call.outbound_connected with sdp_offer).
- */
-const initiateServerRelayCall = async () => {
-  if (isInitiatingCall.value || !currentChat.value?.id) return;
-  isInitiatingCall.value = true;
-
-  try {
-    const response = await WhatsappCallsAPI.initiate(currentChat.value.id);
-
-    const callStatus = response.data?.status;
-    if (
-      callStatus === 'permission_requested' ||
-      callStatus === 'permission_pending'
-    ) {
-      const message =
-        callStatus === 'permission_requested'
-          ? t('WHATSAPP_CALL.PERMISSION_REQUESTED')
-          : t('WHATSAPP_CALL.PERMISSION_PENDING');
-      emitter.emit(BUS_EVENTS.SHOW_ALERT, { message, type: 'info' });
-      return;
-    }
-
-    emitter.emit(BUS_EVENTS.SHOW_ALERT, {
-      message: t('WHATSAPP_CALL.CALLING'),
-      type: 'success',
-    });
-
-    const outboundCallId = response.data?.call_id;
-
-    // Set active call — WebRTC setup happens when ActionCable delivers agent_offer
-    whatsappCallsStore.setActiveCall({
-      id: response.data?.id,
-      callId: outboundCallId,
-      direction: 'outbound',
-      status: 'ringing',
-      serverRelay: true,
-      conversationId: currentChat.value.id,
-      caller: {
-        name: currentContact.value?.name,
-        phone: currentContact.value?.phone_number,
-        avatar: currentContact.value?.thumbnail,
-      },
-    });
-  } catch (err) {
-    const errorMessage =
-      err.response?.data?.error || t('WHATSAPP_CALL.CALL_FAILED');
-    emitter.emit(BUS_EVENTS.SHOW_ALERT, {
-      message: errorMessage,
-      type: 'error',
-    });
-  } finally {
-    isInitiatingCall.value = false;
-  }
-};
-
-/**
- * Legacy mode: Browser creates RTCPeerConnection, generates SDP offer,
- * sends it to backend which forwards to Meta.
- */
-const initiateLegacyCall = async () => {
-  if (isInitiatingCall.value || !currentChat.value?.id) return;
-  isInitiatingCall.value = true;
-  let pc = null;
-  let localStream = null;
-  let recordCallId = null;
-  try {
-    localStream = await navigator.mediaDevices.getUserMedia({ audio: true });
-    pc = new RTCPeerConnection({
-      iceServers: [{ urls: 'stun:stun.l.google.com:19302' }],
-    });
-    localStream.getTracks().forEach(track => pc.addTrack(track, localStream));
-
-    pc.ontrack = event => {
-      const [stream] = event.streams;
-      if (!stream) return;
-      const audio = document.createElement('audio');
-      audio.srcObject = stream;
-      audio.autoplay = true;
-      document.body.appendChild(audio);
-      setOutboundCallProperty('audio', audio);
-      whatsappCallsStore.markActiveCallConnected();
-      if (recordCallId) startCallRecording(pc, localStream, recordCallId);
-    };
-
-    const offer = await pc.createOffer();
-    await pc.setLocalDescription(offer);
-
-    await waitForOutboundIceGathering(pc);
-    const completeSdp = pc.localDescription.sdp;
-
-    const response = await WhatsappCallsAPI.initiate(
-      currentChat.value.id,
-      completeSdp
-    );
-
-    const callStatus = response.data?.status;
-    if (
-      callStatus === 'permission_requested' ||
-      callStatus === 'permission_pending'
-    ) {
-      pc.close();
-      localStream.getTracks().forEach(track => track.stop());
-      const message =
-        callStatus === 'permission_requested'
-          ? t('WHATSAPP_CALL.PERMISSION_REQUESTED')
-          : t('WHATSAPP_CALL.PERMISSION_PENDING');
-      emitter.emit(BUS_EVENTS.SHOW_ALERT, { message, type: 'info' });
-      return;
-    }
-
-    emitter.emit(BUS_EVENTS.SHOW_ALERT, {
-      message: t('WHATSAPP_CALL.CALLING'),
-      type: 'success',
-    });
-
-    const outboundCallId = response.data?.call_id;
-    recordCallId = response.data?.id;
-    setOutboundCallProperty('pc', pc);
-    setOutboundCallProperty('stream', localStream);
-    setOutboundCallProperty('callId', outboundCallId);
-
-    whatsappCallsStore.setActiveCall({
-      id: response.data?.id,
-      callId: outboundCallId,
-      direction: 'outbound',
-      status: 'ringing',
-      serverRelay: false,
-      conversationId: currentChat.value.id,
-      caller: {
-        name: currentContact.value?.name,
-        phone: currentContact.value?.phone_number,
-        avatar: currentContact.value?.thumbnail,
-      },
-    });
-  } catch (err) {
-    if (pc) pc.close();
-    if (localStream) localStream.getTracks().forEach(track => track.stop());
-    const errorMessage =
-      err.response?.data?.error || t('WHATSAPP_CALL.CALL_FAILED');
-    emitter.emit(BUS_EVENTS.SHOW_ALERT, {
-      message: errorMessage,
-      type: 'error',
-    });
-  } finally {
-    isInitiatingCall.value = false;
-  }
-};
-
-const initiateWhatsappCall = () => {
-  if (isMediaServerEnabled.value) {
-    return initiateServerRelayCall();
-  }
-  return initiateLegacyCall();
-};
 </script>
 
 <template>
@@ -367,19 +151,6 @@ const initiateWhatsappCall = () => {
         :parent-width="width"
         class="hidden md:flex"
       />
-      <button
-        v-if="canInitiateWhatsappCall"
-        v-tooltip="$t('WHATSAPP_CALL.INITIATE_CALL')"
-        class="flex items-center justify-center w-8 h-8 rounded-lg text-n-slate-11 hover:text-n-slate-12 hover:bg-n-slate-3 transition-colors"
-        :disabled="isInitiatingCall"
-        @click="initiateWhatsappCall"
-      >
-        <i
-          v-if="isInitiatingCall"
-          class="text-base i-ph-circle-notch animate-spin"
-        />
-        <i v-else class="text-base i-ph-phone-bold" />
-      </button>
       <MoreActions :conversation-id="currentChat.id" />
     </div>
   </div>

app/javascript/dashboard/components/widgets/conversation/ConversationSidebar.vue

@@ -41,16 +41,7 @@ const closeContactPanel = () => {
 
 <template>
   <div
-    v-on-click-outside="[
-      () => closeContactPanel(),
-      {
-        ignore: [
-          'dialog.ProseMirror-prompt-backdrop',
-          '[data-popover-content]',
-          '[data-popover-backdrop]',
-        ],
-      },
-    ]"
+    v-on-click-outside="() => closeContactPanel()"
     class="bg-n-surface-2 h-full overflow-hidden flex flex-col fixed top-0 z-40 w-full max-w-sm transition-transform duration-300 ease-in-out ltr:right-0 rtl:left-0 md:static md:w-[320px] md:min-w-[320px] ltr:border-l rtl:border-r border-n-weak 2xl:min-w-[360px] 2xl:w-[360px] shadow-lg md:shadow-none"
     :class="[
       {

app/javascript/dashboard/components/widgets/conversation/CopilotEditorSection.vue

@@ -16,6 +16,10 @@ defineProps({
     type: String,
     default: '',
   },
+  isPopout: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits([
@@ -65,6 +69,7 @@ const onSend = () => {
       :generated-content="generatedContent"
       :min-height="4"
       :enabled-menu-options="[]"
+      :is-popout="isPopout"
       @focus="onFocus"
       @blur="onBlur"
       @clear-selection="clearEditorSelection"

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -1,7 +1,7 @@
 <script>
-import { ref, provide, useTemplateRef } from 'vue';
-import { useElementSize } from '@vueuse/core';
+import { ref, provide } from 'vue';
 // composable
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { useLabelSuggestions } from 'dashboard/composables/useLabelSuggestions';
 import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 
@@ -11,7 +11,6 @@ import MessageList from 'next/message/MessageList.vue';
 import ConversationLabelSuggestion from './conversation/LabelSuggestion.vue';
 import Banner from 'dashboard/components/ui/Banner.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import ResizableEditorWrapper from './ResizableEditorWrapper.vue';
 
 // stores and apis
 import { mapGetters } from 'vuex';
@@ -44,16 +43,21 @@ export default {
     Banner,
     ConversationLabelSuggestion,
     Spinner,
-    ResizableEditorWrapper,
   },
   mixins: [inboxMixin],
   setup() {
+    const isPopOutReplyBox = ref(false);
     const conversationPanelRef = ref(null);
-    const resizableEditorWrapperRef = ref(null);
-    const messagesViewRef = useTemplateRef('messagesViewRef');
-    const topBannerRef = useTemplateRef('topBannerRef');
-    const { height: containerHeight } = useElementSize(messagesViewRef);
-    const { height: topBannerHeight } = useElementSize(topBannerRef);
+
+    const keyboardEvents = {
+      Escape: {
+        action: () => {
+          isPopOutReplyBox.value = false;
+        },
+      },
+    };
+
+    useKeyboardEvents(keyboardEvents);
 
     const {
       captainTasksEnabled,
@@ -64,15 +68,11 @@ export default {
     provide('contextMenuElementTarget', conversationPanelRef);
 
     return {
+      isPopOutReplyBox,
       captainTasksEnabled,
       getLabelSuggestions,
       isLabelSuggestionFeatureEnabled,
       conversationPanelRef,
-      resizableEditorWrapperRef,
-      messagesViewRef,
-      topBannerRef,
-      containerHeight,
-      topBannerHeight,
     };
   },
   data() {
@@ -254,7 +254,6 @@ export default {
       this.fetchAllAttachmentsFromCurrentChat();
       this.fetchSuggestions();
       this.messageSentSinceOpened = false;
-      this.resetReplyEditorHeight();
     },
   },
 
@@ -438,37 +437,26 @@ export default {
       const payload = useSnakeCase(message);
       await this.$store.dispatch('sendMessageWithData', payload);
     },
-    toggleReplyEditorSize() {
-      this.resizableEditorWrapperRef?.toggleEditorExpand?.();
-    },
-    resetReplyEditorHeight() {
-      this.resizableEditorWrapperRef?.resetEditorHeight?.();
-    },
   },
 };
 </script>
 
 <template>
-  <div
-    ref="messagesViewRef"
-    class="flex flex-col justify-between flex-grow h-full min-w-0 m-0"
-  >
-    <div ref="topBannerRef">
-      <Banner
-        v-if="!currentChat.can_reply"
-        color-scheme="alert"
-        class="mx-2 mt-2 overflow-hidden rounded-lg"
-        :banner-message="replyWindowBannerMessage"
-        :href-link="replyWindowLink"
-        :href-link-text="replyWindowLinkText"
-      />
-      <Banner
-        v-else-if="hasDuplicateInstagramInbox"
-        color-scheme="alert"
-        class="mx-2 mt-2 overflow-hidden rounded-lg"
-        :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
-      />
-    </div>
+  <div class="flex flex-col justify-between flex-grow h-full min-w-0 m-0">
+    <Banner
+      v-if="!currentChat.can_reply"
+      color-scheme="alert"
+      class="mx-2 mt-2 overflow-hidden rounded-lg"
+      :banner-message="replyWindowBannerMessage"
+      :href-link="replyWindowLink"
+      :href-link-text="replyWindowLinkText"
+    />
+    <Banner
+      v-else-if="hasDuplicateInstagramInbox"
+      color-scheme="alert"
+      class="mx-2 mt-2 overflow-hidden rounded-lg"
+      :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
+    />
     <MessageList
       ref="conversationPanelRef"
       class="conversation-panel flex-shrink flex-grow basis-px flex flex-col overflow-y-auto relative h-full m-0 pb-4"
@@ -510,7 +498,13 @@ export default {
         />
       </template>
     </MessageList>
-    <div class="flex relative flex-col bg-n-surface-1">
+    <div
+      class="flex relative flex-col"
+      :class="{
+        'modal-mask': isPopOutReplyBox,
+        'bg-n-surface-1': !isPopOutReplyBox,
+      }"
+    >
       <div
         v-if="isAnyoneTyping"
         class="absolute flex items-center w-full h-0 -top-7"
@@ -526,12 +520,42 @@ export default {
           />
         </div>
       </div>
-      <ResizableEditorWrapper
-        ref="resizableEditorWrapperRef"
-        :container-height="Math.max(0, containerHeight - topBannerHeight)"
-      >
-        <ReplyBox @toggle-editor-size="toggleReplyEditorSize" />
-      </ResizableEditorWrapper>
+      <ReplyBox
+        :pop-out-reply-box="isPopOutReplyBox"
+        @update:pop-out-reply-box="isPopOutReplyBox = $event"
+      />
     </div>
   </div>
 </template>
+
+<style scoped lang="scss">
+.modal-mask {
+  @apply fixed;
+
+  &::v-deep {
+    .ProseMirror-woot-style {
+      @apply max-h-[25rem];
+    }
+
+    .reply-box {
+      @apply border border-n-weak max-w-[75rem] w-[70%];
+
+      &.is-private {
+        @apply dark:border-n-amber-3/30 border-n-amber-12/5;
+      }
+    }
+
+    .reply-box .reply-box__top {
+      @apply relative min-h-[27.5rem];
+    }
+
+    .reply-box__top .input {
+      @apply min-h-[27.5rem];
+    }
+
+    .emoji-dialog {
+      @apply absolute ltr:left-auto rtl:right-auto bottom-1;
+    }
+  }
+}
+</style>

app/javascript/dashboard/components/widgets/conversation/PriorityMark.vue

@@ -0,0 +1,53 @@
+<script>
+import { CONVERSATION_PRIORITY } from '../../../../shared/constants/messages';
+
+export default {
+  name: 'PriorityMark',
+  props: {
+    priority: {
+      type: String,
+      default: '',
+      validate: value =>
+        [...Object.values(CONVERSATION_PRIORITY), ''].includes(value),
+    },
+  },
+  data() {
+    return {
+      CONVERSATION_PRIORITY,
+    };
+  },
+  computed: {
+    tooltipText() {
+      return this.$t(
+        `CONVERSATION.PRIORITY.OPTIONS.${this.priority.toUpperCase()}`
+      );
+    },
+    isUrgent() {
+      return this.priority === CONVERSATION_PRIORITY.URGENT;
+    },
+  },
+};
+</script>
+
+<!-- eslint-disable-next-line vue/no-root-v-if -->
+<template>
+  <span
+    v-if="priority"
+    v-tooltip="{
+      content: tooltipText,
+      delay: { show: 1500, hide: 0 },
+    }"
+    class="shrink-0 rounded-sm inline-flex items-center justify-center w-3.5 h-3.5"
+    :class="{
+      'bg-n-ruby-4 text-n-ruby-10': isUrgent,
+      'bg-n-slate-4 text-n-slate-11': !isUrgent,
+    }"
+  >
+    <fluent-icon
+      :icon="`priority-${priority.toLowerCase()}`"
+      :size="isUrgent ? 12 : 14"
+      class="flex-shrink-0"
+      view-box="0 0 14 14"
+    />
+  </span>
+</template>

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -27,6 +27,7 @@ import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
 import {
   getMessageVariables,
   getUndefinedVariablesInMessage,
+  replaceVariablesInMessage,
 } from '@chatwoot/utils';
 import WhatsappTemplates from './WhatsappTemplates/Modal.vue';
 import ContentTemplates from './ContentTemplates/ContentTemplatesModal.vue';
@@ -81,7 +82,13 @@ export default {
     CopilotReplyBottomPanel,
   },
   mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
-  emits: ['toggleEditorSize'],
+  props: {
+    popOutReplyBox: {
+      type: Boolean,
+      default: false,
+    },
+  },
+  emits: ['update:popOutReplyBox'],
   setup() {
     const {
       uiSettings,
@@ -246,9 +253,6 @@ export default {
       if (this.isAnInstagramChannel) {
         return MESSAGE_MAX_LENGTH.INSTAGRAM;
       }
-      if (this.isATelegramChannel) {
-        return MESSAGE_MAX_LENGTH.TELEGRAM;
-      }
       if (this.isATiktokChannel) {
         return MESSAGE_MAX_LENGTH.TIKTOK;
       }
@@ -541,10 +545,7 @@ export default {
     },
     setCopilotAcceptedMessage(message, replyType = this.replyType) {
       const key = this.getDraftKey(this.conversationIdByRoute, replyType);
-      this.copilotAcceptedMessages[key] = trimContent(
-        message || '',
-        this.maxLength
-      );
+      this.copilotAcceptedMessages[key] = trimContent(message || '');
     },
     clearCopilotAcceptedMessage(replyType = this.replyType) {
       const key = this.getDraftKey(this.conversationIdByRoute, replyType);
@@ -602,7 +603,7 @@ export default {
     saveDraft(conversationId, replyType) {
       if (this.message || this.message === '') {
         const key = this.getDraftKey(conversationId, replyType);
-        const draftToSave = trimContent(this.message || '', this.maxLength);
+        const draftToSave = trimContent(this.message || '');
 
         this.$store.dispatch('draftMessages/set', {
           key,
@@ -629,17 +630,10 @@ export default {
         return message;
       }
 
-      // Even when editor is disabled (e.g. WhatsApp/API can't reply), we must
-      // still normalize stale signatures out of drafts when signature is off.
-      if (this.isEditorDisabled && this.sendWithSignature) {
-        return message;
-      }
-
       const effectiveChannelType = getEffectiveChannelType(
         this.channelType,
         this.inbox?.medium || ''
       );
-
       return this.sendWithSignature
         ? appendSignature(message, this.messageSignature, effectiveChannelType)
         : removeSignature(message, this.messageSignature, effectiveChannelType);
@@ -791,6 +785,7 @@ export default {
 
         this.clearMessage();
         this.hideEmojiPicker();
+        this.$emit('update:popOutReplyBox', false);
       }
     },
     sendMessageAsMultipleMessages(message, copilotAcceptedMessage = '') {
@@ -910,6 +905,32 @@ export default {
       });
       this.hideContentTemplatesModal();
     },
+    replaceText(message) {
+      if (this.sendWithSignature && !this.private) {
+        // if signature is enabled, append it to the message
+        // appendSignature ensures that the signature is not duplicated
+        // so we don't need to check if the signature is already present
+        const effectiveChannelType = getEffectiveChannelType(
+          this.channelType,
+          this.inbox?.medium || ''
+        );
+        message = appendSignature(
+          message,
+          this.messageSignature,
+          effectiveChannelType
+        );
+      }
+
+      const updatedMessage = replaceVariablesInMessage({
+        message,
+        variables: this.messageVariables,
+      });
+
+      setTimeout(() => {
+        useTrack(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
+        this.message = updatedMessage;
+      }, 100);
+    },
     setReplyMode(mode = REPLY_EDITOR_MODES.REPLY) {
       // Clear attachments when switching between private note and reply modes
       // This is to prevent from breaking the upload rules
@@ -1210,9 +1231,8 @@ export default {
         file => !file?.isRecordedAudio
       );
     },
-    toggleEditorSize() {
-      this.$emit('toggleEditorSize');
-      this.$nextTick(() => this.messageEditor?.focusEditorInputField());
+    togglePopout() {
+      this.$emit('update:popOutReplyBox', !this.popOutReplyBox);
     },
     onSubmitCopilotReply() {
       const acceptedMessage = this.copilot.accept();
@@ -1238,8 +1258,9 @@ export default {
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
       :characters-remaining="charactersRemaining"
       :editor-content="message"
+      :popout-reply-box="popOutReplyBox"
       @set-reply-mode="setReplyMode"
-      @toggle-editor-size="toggleEditorSize"
+      @toggle-popout="togglePopout"
       @toggle-copilot="copilot.toggleEditor"
       @execute-copilot-action="executeCopilotAction"
     />
@@ -1268,7 +1289,7 @@ export default {
           v-if="showEmojiPicker"
           v-on-clickaway="hideEmojiPicker"
           :class="{
-            'emoji-dialog--expanded': isOnExpandedLayout,
+            'emoji-dialog--expanded': isOnExpandedLayout || popOutReplyBox,
           }"
           :on-click="addIntoEditor"
         />
@@ -1292,6 +1313,7 @@ export default {
           :show-copilot-editor="copilot.showEditor.value"
           :is-generating-content="copilot.isGenerating.value"
           :generated-content="copilot.generatedContent.value"
+          :is-popout="popOutReplyBox"
           :placeholder="$t('CONVERSATION.FOOTER.COPILOT_MSG_INPUT')"
           @focus="onFocus"
           @blur="onBlur"
@@ -1407,6 +1429,7 @@ export default {
         :new-conversation-modal-active="newConversationModalActive"
         @select-whatsapp-template="openWhatsappTemplateModal"
         @select-content-template="openContentTemplateModal"
+        @replace-text="replaceText"
         @toggle-insert-article="toggleInsertArticle"
         @toggle-quoted-reply="toggleQuotedReply"
       />

app/javascript/dashboard/components/widgets/conversation/ResizableEditorWrapper.vue

@@ -1,154 +0,0 @@
-<script setup>
-import { ref, computed, onMounted, onBeforeUnmount, useTemplateRef } from 'vue';
-import { useEventListener } from '@vueuse/core';
-import { emitter } from 'shared/helpers/mitt';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-
-const props = defineProps({
-  containerHeight: { type: Number, default: 0 },
-});
-
-const DEFAULT_HEIGHT = 120;
-const MIN_HEIGHT = 80;
-const MIN_MESSAGES_HEIGHT = 200;
-const EXPAND_RATIO = 0.5;
-const RESET_DELAY_MS = 120;
-
-const wrapperRef = useTemplateRef('wrapperRef');
-const surroundingHeight = ref(0);
-const editorHeight = ref(DEFAULT_HEIGHT);
-const isResizing = ref(false);
-const startY = ref(0);
-const startHeight = ref(0);
-let resetTimeoutId = null;
-
-const clamp = (val, min, max) => Math.min(Math.max(val, min), max);
-
-// Measure height of elements surrounding the editor (top panel, email fields, bottom panel)
-const measureSurroundingHeight = () => {
-  if (wrapperRef.value) {
-    surroundingHeight.value = Math.max(
-      0,
-      wrapperRef.value.offsetHeight - editorHeight.value
-    );
-  }
-};
-
-const isContainerReady = computed(() => props.containerHeight > 0);
-
-const sizeBounds = computed(() => {
-  const h = props.containerHeight;
-  const s = surroundingHeight.value;
-  const max = Math.max(MIN_HEIGHT, h - MIN_MESSAGES_HEIGHT - s);
-  const expanded = clamp(Math.floor(h * EXPAND_RATIO - s / 2), MIN_HEIGHT, max);
-  return {
-    min: MIN_HEIGHT,
-    max: isContainerReady.value ? max : DEFAULT_HEIGHT,
-    expanded,
-    default: clamp(DEFAULT_HEIGHT, MIN_HEIGHT, max),
-  };
-});
-
-const clampToBounds = val =>
-  clamp(val, sizeBounds.value.min, sizeBounds.value.max);
-
-const clearDragStyles = () => {
-  Object.assign(document.body.style, { cursor: '', userSelect: '' });
-};
-
-const getClientY = e => (e.touches ? e.touches[0].clientY : e.clientY);
-
-const onResizeStart = event => {
-  editorHeight.value = clampToBounds(editorHeight.value);
-  measureSurroundingHeight();
-  isResizing.value = true;
-  startY.value = getClientY(event);
-  startHeight.value = clampToBounds(editorHeight.value);
-  editorHeight.value = startHeight.value;
-  Object.assign(document.body.style, {
-    cursor: 'row-resize',
-    userSelect: 'none',
-  });
-};
-
-const onResizeMove = event => {
-  if (!isResizing.value) return;
-  if (event.touches) event.preventDefault();
-  editorHeight.value = clampToBounds(
-    startHeight.value + startY.value - getClientY(event)
-  );
-};
-
-const onResizeEnd = () => {
-  if (!isResizing.value) return;
-  isResizing.value = false;
-  clearDragStyles();
-};
-
-const resetEditorHeight = () => {
-  editorHeight.value = sizeBounds.value.default;
-};
-
-const toggleEditorExpand = () => {
-  editorHeight.value = clampToBounds(editorHeight.value);
-  measureSurroundingHeight();
-  const { expanded, max, default: defaultHeight } = sizeBounds.value;
-  const isExpanded = editorHeight.value > defaultHeight;
-  // If expanded is too close to default, use max so the toggle is always noticeable
-  const target = expanded - defaultHeight < 100 ? max : expanded;
-  editorHeight.value = isExpanded ? defaultHeight : target;
-};
-
-const handleMessageSent = () => {
-  clearTimeout(resetTimeoutId);
-  resetTimeoutId = setTimeout(resetEditorHeight, RESET_DELAY_MS);
-};
-
-onMounted(() => {
-  emitter.on(BUS_EVENTS.MESSAGE_SENT, handleMessageSent);
-});
-
-onBeforeUnmount(() => {
-  emitter.off(BUS_EVENTS.MESSAGE_SENT, handleMessageSent);
-  clearTimeout(resetTimeoutId);
-  if (isResizing.value) {
-    isResizing.value = false;
-    clearDragStyles();
-  }
-});
-
-useEventListener(document, 'mousemove', onResizeMove);
-useEventListener(document, 'mouseup', onResizeEnd);
-useEventListener(document, 'touchmove', onResizeMove, { passive: false });
-useEventListener(document, 'touchend', onResizeEnd);
-useEventListener(document, 'touchcancel', onResizeEnd);
-useEventListener(window, 'blur', onResizeEnd);
-
-defineExpose({ toggleEditorExpand, resetEditorHeight });
-</script>
-
-<template>
-  <div
-    ref="wrapperRef"
-    class="relative resizable-editor-wrapper"
-    :style="{
-      '--editor-height': editorHeight + 'px',
-      '--editor-min-allowed': sizeBounds.min + 'px',
-      '--editor-max-allowed': sizeBounds.max + 'px',
-      '--editor-height-transition': isResizing ? 'none' : '180ms ease',
-    }"
-  >
-    <div
-      class="group absolute inset-x-0 -top-4 z-10 flex h-4 cursor-row-resize select-none items-center justify-center bg-gradient-to-b from-transparent from-10% dark:to-n-surface-1/80 to-n-surface-1/90 backdrop-blur-[0.01875rem]"
-      @mousedown="onResizeStart"
-      @touchstart.prevent="onResizeStart"
-      @dblclick="resetEditorHeight"
-    >
-      <div
-        class="w-8 h-0.5 mt-1 rounded-full bg-n-slate-6 group-hover:bg-n-slate-8 transition-all duration-200 motion-safe:group-hover:animate-bounce"
-        :class="{ 'bg-n-slate-8 animate-bounce': isResizing }"
-      />
-    </div>
-    <slot />
-  </div>
-</template>

app/javascript/dashboard/composables/spec/useAutomation.spec.js

@@ -8,7 +8,6 @@ import {
   agents,
   teams,
   labels,
-  booleanFilterOptions,
   statusFilterOptions,
   messageTypeOptions,
   priorityOptions,
@@ -74,8 +73,6 @@ describe('useAutomation', () => {
           return countries;
         case 'message_type':
           return messageTypeOptions;
-        case 'private_note':
-          return booleanFilterOptions;
         case 'priority':
           return priorityOptions;
         default:
@@ -92,9 +89,7 @@ describe('useAutomation', () => {
         case 'assign_team':
           return teams;
         case 'assign_agent':
-          return options.addNoneToListFn
-            ? options.addNoneToListFn(options.agents)
-            : options.agents;
+          return agents;
         case 'send_email_to_team':
           return teams;
         case 'send_message':
@@ -231,9 +226,6 @@ describe('useAutomation', () => {
     expect(getConditionDropdownValues('message_type')).toEqual(
       messageTypeOptions
     );
-    expect(getConditionDropdownValues('private_note')).toEqual(
-      booleanFilterOptions
-    );
     expect(getConditionDropdownValues('priority')).toEqual(priorityOptions);
   });
 
@@ -242,11 +234,7 @@ describe('useAutomation', () => {
 
     expect(getActionDropdownValues('add_label')).toEqual(labels);
     expect(getActionDropdownValues('assign_team')).toEqual(teams);
-    expect(getActionDropdownValues('assign_agent')).toEqual([
-      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
-      { id: 'last_responding_agent', name: 'AUTOMATION.LAST_RESPONDING_AGENT' },
-      ...agents,
-    ]);
+    expect(getActionDropdownValues('assign_agent')).toEqual(agents);
     expect(getActionDropdownValues('send_email_to_team')).toEqual(teams);
     expect(getActionDropdownValues('send_message')).toEqual([]);
     expect(getActionDropdownValues('add_sla')).toEqual(slaPolicies);

app/javascript/dashboard/composables/spec/useCallSession.spec.js

@@ -0,0 +1,79 @@
+import { createPinia, setActivePinia } from 'pinia';
+import { useAlert } from 'dashboard/composables';
+import VoiceAPI from 'dashboard/api/channel/voice/voiceAPIClient';
+import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
+import { useCallSession } from '../useCallSession';
+
+vi.mock('vue', async importOriginal => {
+  const actual = await importOriginal();
+  return {
+    ...actual,
+    onMounted: vi.fn(),
+    onUnmounted: vi.fn(),
+  };
+});
+
+vi.mock('dashboard/composables', () => ({
+  useAlert: vi.fn(),
+}));
+
+vi.mock('dashboard/api/channel/voice/voiceAPIClient', () => ({
+  default: {
+    joinConference: vi.fn(),
+    leaveConference: vi.fn(),
+  },
+}));
+
+vi.mock('dashboard/api/channel/voice/twilioVoiceClient', () => ({
+  default: {
+    addEventListener: vi.fn(),
+    removeEventListener: vi.fn(),
+    initializeDevice: vi.fn(),
+    joinClientCall: vi.fn(),
+    endClientCall: vi.fn(),
+  },
+}));
+
+vi.mock('vue-i18n', () => ({
+  useI18n: () => ({
+    t: vi.fn(key => key),
+  }),
+}));
+
+describe('useCallSession', () => {
+  let consoleErrorSpy;
+
+  beforeEach(() => {
+    setActivePinia(createPinia());
+    vi.clearAllMocks();
+    consoleErrorSpy = vi.spyOn(console, 'error').mockImplementation(() => {});
+  });
+
+  afterEach(() => {
+    consoleErrorSpy.mockRestore();
+  });
+
+  it('shows the backend conflict message when another agent already claimed the call', async () => {
+    TwilioVoiceClient.initializeDevice.mockResolvedValue({ device: true });
+    VoiceAPI.joinConference.mockRejectedValue({
+      response: {
+        data: {
+          error: 'Jane Agent is already handling the call.',
+        },
+      },
+    });
+
+    const { joinCall } = useCallSession();
+    const result = await joinCall({
+      conversationId: 42,
+      inboxId: 1,
+      callSid: 'CALL123',
+    });
+
+    expect(result).toBeNull();
+    expect(useAlert).toHaveBeenCalledWith(
+      'Jane Agent is already handling the call.'
+    );
+    expect(TwilioVoiceClient.joinClientCall).not.toHaveBeenCalled();
+  });
+});

app/javascript/dashboard/composables/spec/useDropdownPosition.spec.js

@@ -1,239 +0,0 @@
-import { ref } from 'vue';
-import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
-
-// Mock @vueuse/core — return reactive refs we can control per test
-const mockBounding = () => ({
-  top: ref(0),
-  bottom: ref(0),
-  left: ref(0),
-  right: ref(0),
-  width: ref(0),
-  height: ref(0),
-  update: vi.fn(),
-});
-
-const triggerBounds = mockBounding();
-const dropdownBounds = mockBounding();
-const winWidth = ref(1024);
-const winHeight = ref(768);
-
-vi.mock('@vueuse/core', () => {
-  let callCount = 0;
-  return {
-    // First call = trigger, second = dropdown, third = container (if any)
-    useElementBounding: () => {
-      callCount += 1;
-      return callCount % 3 === 1 ? triggerBounds : dropdownBounds;
-    },
-    useWindowSize: () => ({ width: winWidth, height: winHeight }),
-  };
-});
-
-const setTrigger = ({ top, bottom, left, right }) => {
-  triggerBounds.top.value = top;
-  triggerBounds.bottom.value = bottom;
-  triggerBounds.left.value = left ?? 100;
-  triggerBounds.right.value = right ?? 200;
-};
-
-const setDropdown = ({ width, height }) => {
-  dropdownBounds.width.value = width ?? 200;
-  dropdownBounds.height.value = height;
-};
-
-describe('useDropdownPosition', () => {
-  beforeEach(() => {
-    winWidth.value = 1024;
-    winHeight.value = 768;
-    document.body.innerHTML = '<div id="app" dir="ltr"></div>';
-  });
-
-  describe('verticalClass (relative mode)', () => {
-    it('places below when enough space', () => {
-      // Trigger at y=100, dropdown 200px tall
-      // Space below = 768 - 140 = 628 → fits (628 > 216)
-      setTrigger({ top: 100, bottom: 140 });
-      setDropdown({ height: 200 });
-
-      const { position } = useDropdownPosition(ref(null), ref(null), ref(true));
-      expect(position.value.class).toBe('top-full mt-2');
-    });
-
-    it('places above when not enough space below but enough above', () => {
-      // Trigger near bottom at y=600
-      // Space below = 128 → doesn't fit. Space above = 600 → fits
-      setTrigger({ top: 600, bottom: 640 });
-      setDropdown({ height: 200 });
-
-      const { position } = useDropdownPosition(ref(null), ref(null), ref(true));
-      expect(position.value.class).toBe('bottom-full mb-2');
-    });
-
-    it('picks the side with more space when dropdown fits neither', () => {
-      // Dropdown 500px tall, won't fit above (300) or below (428)
-      // Below has more room → stays below
-      setTrigger({ top: 300, bottom: 340 });
-      setDropdown({ height: 500 });
-
-      const { position } = useDropdownPosition(ref(null), ref(null), ref(true));
-      expect(position.value.class).toBe('top-full mt-2');
-    });
-
-    it('picks above when above has more space and neither fits', () => {
-      // Dropdown 600px tall, won't fit above (500) or below (228)
-      // Above has more room → flips above
-      setTrigger({ top: 500, bottom: 540 });
-      setDropdown({ height: 600 });
-
-      const { position } = useDropdownPosition(ref(null), ref(null), ref(true));
-      expect(position.value.class).toBe('bottom-full mb-2');
-    });
-
-    it('returns default when disabled', () => {
-      setTrigger({ top: 700, bottom: 740 });
-      setDropdown({ height: 200 });
-
-      const { position } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(false)
-      );
-      expect(position.value.class).toBe('top-full mt-2');
-      expect(position.value.style).toEqual({});
-    });
-  });
-
-  describe('fixedPosition', () => {
-    it('places below with correct top and maxHeight', () => {
-      // Trigger at y=140, space below = 628
-      // top = 140 + 8(gap) = 148
-      // maxHeight = 628 - 8(gap) - 16(margin) = 604
-      setTrigger({ top: 100, bottom: 140 });
-      setDropdown({ height: 200, width: 200 });
-
-      const { fixedPosition } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(true)
-      );
-
-      expect(fixedPosition.value.style.top).toBe('148px');
-      expect(fixedPosition.value.style.bottom).toBeUndefined();
-      expect(fixedPosition.value.style.maxHeight).toBe('604px');
-    });
-
-    it('flips above with correct bottom and maxHeight', () => {
-      // Trigger near bottom at y=650, space below = 78 → doesn't fit
-      // Flips above: bottom = 768 - 650 + 8 = 126
-      // maxHeight = 650 - 8 - 16 = 626
-      setTrigger({ top: 650, bottom: 690 });
-      setDropdown({ height: 200, width: 200 });
-
-      const { fixedPosition } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(true)
-      );
-
-      expect(fixedPosition.value.style.bottom).toBe('126px');
-      expect(fixedPosition.value.style.top).toBeUndefined();
-      expect(fixedPosition.value.style.maxHeight).toBe('626px');
-    });
-
-    it('constrains maxHeight to available space on short viewports', () => {
-      // Short viewport (400px), trigger in the middle, dropdown 500px tall
-      // Neither side fits → above (200) > below (160) → places above
-      // maxHeight capped to 200 - 8 - 16 = 176
-      winHeight.value = 400;
-      setTrigger({ top: 200, bottom: 240 });
-      setDropdown({ height: 500, width: 200 });
-
-      const { fixedPosition } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(true)
-      );
-
-      expect(fixedPosition.value.style.bottom).toBeDefined();
-      expect(fixedPosition.value.style.maxHeight).toBe('176px');
-    });
-
-    it('returns defaults when disabled', () => {
-      const { fixedPosition } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(false)
-      );
-      expect(fixedPosition.value.class).toBe('fixed z-[9999]');
-      expect(fixedPosition.value.style).toEqual({});
-    });
-  });
-
-  describe('horizontal positioning (fixedPosition)', () => {
-    it('anchors to the right edge by default (align=end, LTR)', () => {
-      // align=end + LTR → anchorLeft=false → uses style.right
-      // right = 1024 - 900 = 124
-      setTrigger({ top: 100, bottom: 140, left: 800, right: 900 });
-      setDropdown({ height: 100, width: 200 });
-
-      const { fixedPosition } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(true)
-      );
-
-      expect(fixedPosition.value.style.right).toBe('124px');
-    });
-
-    it('anchors to the left edge when align=start (LTR)', () => {
-      // align=start + LTR → anchorLeft=true → uses style.left
-      setTrigger({ top: 100, bottom: 140, left: 100, right: 200 });
-      setDropdown({ height: 100, width: 200 });
-
-      const { fixedPosition } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(true),
-        { align: 'start' }
-      );
-
-      expect(fixedPosition.value.style.left).toBe('100px');
-    });
-
-    it('shifts left when dropdown overflows right edge', () => {
-      // Trigger at x=900, dropdown 300px wide → 900+300=1200 > 1024
-      // Falls back to right: 16px (margin)
-      setTrigger({ top: 100, bottom: 140, left: 900, right: 1000 });
-      setDropdown({ height: 100, width: 300 });
-
-      const { fixedPosition } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(true),
-        { align: 'start' }
-      );
-
-      expect(fixedPosition.value.style.right).toBe('16px');
-    });
-  });
-
-  describe('RTL', () => {
-    beforeEach(() => {
-      document.body.innerHTML = '<div id="app" dir="rtl"></div>';
-    });
-
-    it('flips anchor direction in RTL (align=end anchors left)', () => {
-      // align=end + RTL → anchorLeft=true → uses style.left
-      setTrigger({ top: 100, bottom: 140, left: 100, right: 200 });
-      setDropdown({ height: 100, width: 200 });
-
-      const { fixedPosition } = useDropdownPosition(
-        ref(null),
-        ref(null),
-        ref(true)
-      );
-
-      expect(fixedPosition.value.style.left).toBe('100px');
-    });
-  });
-});

app/javascript/dashboard/composables/spec/useEditableAutomation.spec.js

@@ -1,98 +0,0 @@
-import { useEditableAutomation } from '../useEditableAutomation';
-import useAutomationValues from '../useAutomationValues';
-
-vi.mock('../useAutomationValues');
-
-describe('useEditableAutomation', () => {
-  beforeEach(() => {
-    useAutomationValues.mockReturnValue({
-      getConditionDropdownValues: vi.fn(attributeKey => {
-        if (attributeKey === 'private_note') {
-          return [
-            { id: true, name: 'True' },
-            { id: false, name: 'False' },
-          ];
-        }
-
-        return [];
-      }),
-      getActionDropdownValues: vi.fn(actionName => {
-        if (actionName === 'assign_agent') {
-          return [
-            { id: 'nil', name: 'None' },
-            {
-              id: 'last_responding_agent',
-              name: 'Last Responding Agent',
-            },
-            { id: 1, name: 'Agent 1' },
-          ];
-        }
-
-        return [];
-      }),
-    });
-  });
-
-  it('rehydrates boolean conditions as a single selected option', () => {
-    const automation = {
-      event_name: 'message_created',
-      conditions: [
-        {
-          attribute_key: 'private_note',
-          filter_operator: 'equal_to',
-          values: [false],
-          query_operator: null,
-        },
-      ],
-      actions: [],
-    };
-    const automationTypes = {
-      message_created: {
-        conditions: [{ key: 'private_note', inputType: 'search_select' }],
-      },
-    };
-
-    const { formatAutomation } = useEditableAutomation();
-    const result = formatAutomation(automation, [], automationTypes, []);
-
-    expect(result.conditions).toEqual([
-      {
-        attribute_key: 'private_note',
-        filter_operator: 'equal_to',
-        values: { id: false, name: 'False' },
-        query_operator: 'and',
-      },
-    ]);
-  });
-
-  it('rehydrates last responding agent as a selected action option', () => {
-    const automation = {
-      event_name: 'conversation_created',
-      conditions: [],
-      actions: [
-        {
-          action_name: 'assign_agent',
-          action_params: ['last_responding_agent'],
-        },
-      ],
-    };
-    const automationActionTypes = [
-      { key: 'assign_agent', inputType: 'search_select' },
-    ];
-
-    const { formatAutomation } = useEditableAutomation();
-    const result = formatAutomation(automation, [], {}, automationActionTypes);
-
-    expect(result.actions).toEqual([
-      {
-        action_name: 'assign_agent',
-        action_params: [
-          {
-            id: 'last_responding_agent',
-            name: 'Last Responding Agent',
-          },
-        ],
-      },
-    ]);
-  });
-});

app/javascript/dashboard/composables/spec/useMacros.spec.js

@@ -119,30 +119,24 @@ describe('useMacros', () => {
     const { getMacroDropdownValues } = useMacros();
     expect(getMacroDropdownValues('add_label')).toHaveLength(mockLabels.length);
     expect(getMacroDropdownValues('assign_team')).toHaveLength(
-      mockTeams.length + 1
-    ); // +1 for "None"
+      mockTeams.length
+    );
     expect(getMacroDropdownValues('assign_agent')).toHaveLength(
-      mockAgents.length + 2
-    ); // +2 for "None" and "Self"
+      mockAgents.length + 1
+    ); // +1 for "Self"
   });
 
-  it('returns teams with "None" option for assign_team and teams only for send_email_to_team', () => {
+  it('returns teams for assign_team and send_email_to_team types', () => {
     const { getMacroDropdownValues } = useMacros();
-    const assignTeamResult = getMacroDropdownValues('assign_team');
-    expect(assignTeamResult[0]).toEqual({
-      id: 'nil',
-      name: 'AUTOMATION.NONE_OPTION',
-    });
-    expect(assignTeamResult.slice(1)).toEqual(mockTeams);
+    expect(getMacroDropdownValues('assign_team')).toEqual(mockTeams);
     expect(getMacroDropdownValues('send_email_to_team')).toEqual(mockTeams);
   });
 
-  it('returns agents with "None" and "Self" options for assign_agent type', () => {
+  it('returns agents with "Self" option for assign_agent type', () => {
     const { getMacroDropdownValues } = useMacros();
     const result = getMacroDropdownValues('assign_agent');
-    expect(result[0]).toEqual({ id: 'nil', name: 'AUTOMATION.NONE_OPTION' });
-    expect(result[1]).toEqual({ id: 'self', name: 'Self' });
-    expect(result.slice(2)).toEqual(mockAgents);
+    expect(result[0]).toEqual({ id: 'self', name: 'Self' });
+    expect(result.slice(1)).toEqual(mockAgents);
   });
 
   it('returns formatted labels for add_label and remove_label types', () => {
@@ -178,11 +172,8 @@ describe('useMacros', () => {
 
     const { getMacroDropdownValues } = useMacros();
     expect(getMacroDropdownValues('add_label')).toEqual([]);
-    expect(getMacroDropdownValues('assign_team')).toEqual([
-      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
-    ]);
+    expect(getMacroDropdownValues('assign_team')).toEqual([]);
     expect(getMacroDropdownValues('assign_agent')).toEqual([
-      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
       { id: 'self', name: 'Self' },
     ]);
   });

app/javascript/dashboard/composables/useAutomationValues.js

@@ -121,19 +121,8 @@ export default function useAutomationValues() {
    * @returns {Array} An array of action dropdown values.
    */
   const getActionDropdownValues = type => {
-    let agentsList = agents.value;
-    if (type === 'assign_agent') {
-      agentsList = [
-        {
-          id: 'last_responding_agent',
-          name: t('AUTOMATION.LAST_RESPONDING_AGENT'),
-        },
-        ...agentsList,
-      ];
-    }
-
     return getActionOptions({
-      agents: agentsList,
+      agents: agents.value,
       labels: labels.value,
       teams: teams.value,
       slaPolicies: slaPolicies.value,

app/javascript/dashboard/composables/useCallReconnection.js

@@ -1,63 +0,0 @@
-import { onMounted, computed } from 'vue';
-import { useWhatsappCallsStore } from 'dashboard/stores/whatsappCalls';
-import WhatsappCallsAPI from 'dashboard/api/whatsappCalls';
-
-/**
- * Checks for an active WhatsApp call on page load and reconnects if found.
- * This handles the server-relay scenario where the call persists on the media
- * server even after the agent's browser reloads.
- *
- * NOTE: This composable intentionally does NOT call useWhatsappCallSession()
- * to avoid creating duplicate side effects (beforeunload handlers, cleanup
- * callbacks, timers). The WhatsappCallWidget owns the useWhatsappCallSession
- * instance. This composable only sets store state and triggers the reconnect
- * API call — the actual WebRTC setup happens when the ActionCable agent_offer
- * event arrives and is handled by handleAgentOffer.
- *
- * Usage: call `useCallReconnection()` in the app-level layout component that
- * mounts once on page load.
- */
-export function useCallReconnection() {
-  const callsStore = useWhatsappCallsStore();
-
-  const isReconnecting = computed(() => callsStore.isReconnecting);
-
-  onMounted(async () => {
-    // Skip if there's already an active or incoming call in the store
-    if (callsStore.hasActiveCall || callsStore.hasIncomingCall) return;
-
-    try {
-      const { data } = await WhatsappCallsAPI.active();
-      if (!data?.call) return;
-
-      const activeCallData = data.call;
-
-      callsStore.setReconnecting(true);
-      callsStore.setActiveCall({
-        id: activeCallData.id,
-        callId: activeCallData.call_id,
-        direction: activeCallData.direction,
-        conversationId: activeCallData.conversation_id,
-        status: 'reconnecting',
-        serverRelay: true,
-        caller: activeCallData.caller,
-      });
-
-      // Set timer offset so the timer resumes from the correct elapsed time
-      if (activeCallData.elapsed_seconds) {
-        callsStore.setTimerOffset(activeCallData.elapsed_seconds);
-      }
-
-      // Tell the server to create a new Peer B and send us a fresh SDP offer.
-      // The server will broadcast whatsapp_call.agent_offer via ActionCable,
-      // which is handled by handleAgentOffer in actionCable.js.
-      await WhatsappCallsAPI.reconnect(activeCallData.id);
-    } catch {
-      // No active call or API/reconnect error — clear state and silent fail.
-      // clearActiveCall() also resets isReconnecting and callTimerOffset.
-      callsStore.clearActiveCall();
-    }
-  });
-
-  return { isReconnecting };
-}

app/javascript/dashboard/composables/useCallSession.js

@@ -1,51 +1,62 @@
 import { computed, ref, watch, onUnmounted, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
 import VoiceAPI from 'dashboard/api/channel/voice/voiceAPIClient';
 import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
+import { useAlert } from 'dashboard/composables';
 import { useCallsStore } from 'dashboard/stores/calls';
 import Timer from 'dashboard/helper/Timer';
+import { formatDuration } from 'shared/helpers/timeHelper';
 
-export function useCallSession() {
+export function useCallSession({ manageSessionState = true } = {}) {
   const callsStore = useCallsStore();
+  const { t } = useI18n();
   const isJoining = ref(false);
   const callDuration = ref(0);
   const durationTimer = new Timer(elapsed => {
     callDuration.value = elapsed;
   });
+  const handleCallDisconnected = () => callsStore.clearActiveCall();
 
   const activeCall = computed(() => callsStore.activeCall);
   const incomingCalls = computed(() => callsStore.incomingCalls);
   const hasActiveCall = computed(() => callsStore.hasActiveCall);
 
-  watch(
-    hasActiveCall,
-    active => {
-      if (active) {
-        durationTimer.start();
-      } else {
-        durationTimer.stop();
-        callDuration.value = 0;
-      }
-    },
-    { immediate: true }
-  );
-
-  onMounted(() => {
-    TwilioVoiceClient.addEventListener('call:disconnected', () =>
-      callsStore.clearActiveCall()
+  if (manageSessionState) {
+    watch(
+      hasActiveCall,
+      active => {
+        if (active) {
+          durationTimer.start();
+        } else {
+          durationTimer.stop();
+          callDuration.value = 0;
+        }
+      },
+      { immediate: true }
     );
-  });
 
-  onUnmounted(() => {
-    durationTimer.stop();
-    TwilioVoiceClient.removeEventListener('call:disconnected', () =>
-      callsStore.clearActiveCall()
-    );
-  });
+    onMounted(() => {
+      TwilioVoiceClient.addEventListener(
+        'call:disconnected',
+        handleCallDisconnected
+      );
+    });
+
+    onUnmounted(() => {
+      durationTimer.stop();
+      TwilioVoiceClient.removeEventListener(
+        'call:disconnected',
+        handleCallDisconnected
+      );
+    });
+  }
 
   const endCall = async ({ conversationId, inboxId }) => {
     await VoiceAPI.leaveConference(inboxId, conversationId);
     TwilioVoiceClient.endClientCall();
-    durationTimer.stop();
+    if (manageSessionState) {
+      durationTimer.stop();
+    }
     callsStore.clearActiveCall();
   };
 
@@ -69,10 +80,13 @@ export function useCallSession() {
       });
 
       callsStore.setCallActive(callSid);
-      durationTimer.start();
+      if (manageSessionState) {
+        durationTimer.start();
+      }
 
       return { conferenceSid: joinResponse?.conference_sid };
     } catch (error) {
+      useAlert(error.response?.data?.error || t('CONTACT_PANEL.CALL_FAILED'));
       // eslint-disable-next-line no-console
       console.error('Failed to join call:', error);
       return null;
@@ -91,9 +105,7 @@ export function useCallSession() {
   };
 
   const formattedCallDuration = computed(() => {
-    const minutes = Math.floor(callDuration.value / 60);
-    const seconds = callDuration.value % 60;
-    return `${minutes.toString().padStart(2, '0')}:${seconds.toString().padStart(2, '0')}`;
+    return formatDuration(callDuration.value);
   });
 
   return {