Merge branch 'develop' into fix/idb-cache-cleanup

Some customers using WhatsApp inboxes with account-level webhooks were
reporting receiving duplicate `message_created` webhook deliveries for
every incoming message. Upon inspection, here's what we found

- Both payloads are identical.
- No errors appear in the application logs
- Webhook URL is only configured in one place. 

This meant, the system was sending the webhooks twice. For some context,
there's a know related issue... Meta's WhatsApp Business API can deliver
the same webhook notification multiple times for a single message. The
codebase already acknowledges this — there's a comment in
`IncomingMessageBaseService#process_messages` noting that "multiple
webhook events can be received against the same message due to
misconfigurations in the Meta business manager account." A deduplication
guard exists, but it doesn't actually work under concurrency.

### Rationale

The existing dedup was a three-step sequence: check Redis (`GET`), check
the database, then set a Redis flag (`SETEX`). Two Sidekiq workers
processing duplicate Meta webhooks simultaneously would both complete
the `GET` before either executed the `SETEX`, so both would proceed to
create a message. The `source_id` column has a non-unique index, so the
database wouldn't catch the duplicate either. Each message then
independently fires `after_create_commit`, dispatching two
`message_created` webhook events to the customer.

```
             Worker A                          Worker B
                │                                 │
                ▼                                 ▼
        Redis GET key ──► nil               Redis GET key ──► nil
                │                                 │
                │    ◄── both pass guard ──►      │
                │                                 │
                ▼                                 ▼
        Redis SETEX key                    Redis SETEX key
                │                                 │
                ▼                                 ▼
        BEGIN transaction               BEGIN transaction
        INSERT message                   INSERT message
        DELETE Redis key ◄─┐                      │
        COMMIT             │             DELETE Redis key
                           │             COMMIT
                           │                      │
                           └── key gone before ───┘
                              B's commit lands

                ▼                                 ▼
        after_create_commit              after_create_commit
        dispatch MESSAGE_CREATED         dispatch MESSAGE_CREATED
                │                                 │
                ▼                                 ▼
        WebhookJob ──► n8n               WebhookJob ──► n8n
                    (duplicate!)
```

There was a second, subtler problem visible in the diagram: the Redis
key was cleared *inside* the database transaction, before the
transaction committed. This opened a window where neither the Redis
check nor the database check would see the in-flight message.

The fix collapses the check-and-set into a single `SET NX EX` call,
which is atomic in Redis. The key is no longer eagerly cleared — it
expires naturally after 24 hours. The database lookup
(`find_message_by_source_id`) remains as a fallback for messages that
were created before the lock expired.

```
             Worker A                          Worker B
                │                                 │
                ▼                                 ▼
        Redis SET NX ──► OK              Redis SET NX ──► nil
                │                                 │
                ▼                                 ▼
        proceeds to create              returns early
        message normally                (lock already held)
```

### Implementation Notes

The lock logic is extracted into `Whatsapp::MessageDedupLock`, a small
class that wraps a single `Redis SET NX EX` call. This makes the
concurrency guarantee testable in isolation — the spec uses a
`CyclicBarrier` to race two threads against the same key and asserts
exactly one wins, without needing database writes,
`use_transactional_tests = false`, or monkey-patching.

Because the Redis lock now persists (instead of being cleared
mid-transaction), existing WhatsApp specs needed an `after` hook to
clean up `MESSAGE_SOURCE_KEY::*` keys between examples. Transactional
fixtures only roll back the database, not Redis.

.circleci/config.yml

@@ -144,7 +144,7 @@ jobs:
   # Backend tests with parallelization
   backend-tests:
     <<: *defaults
-    parallelism: 16
+    parallelism: 18
     steps:
       - checkout
       - node/install:
@@ -350,12 +350,12 @@ jobs:
           destination: coverage
 
   build:
-      <<: *defaults
-      steps:
-        - run:
-            name: Legacy build aggregator
-            command: |
-              echo "All main jobs passed; build job kept only for GitHub required check compatibility."
+    <<: *defaults
+    steps:
+      - run:
+          name: Legacy build aggregator
+          command: |
+            echo "All main jobs passed; build job kept only for GitHub required check compatibility."
 
 workflows:
   version: 2

.env.example

@@ -276,3 +276,4 @@ AZURE_APP_SECRET=
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
 
 # REDIS_ALFRED_SIZE=10
+# REDIS_VELMA_SIZE=10

.gitignore

@@ -94,6 +94,7 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
+.codex/
 CLAUDE.local.md
 
 # Histoire deployment
@@ -101,3 +102,4 @@ CLAUDE.local.md
 .histoire
 .pnpm-store/*
 local/
+Procfile.worktree

AGENTS.md

@@ -4,6 +4,11 @@
 
 - **Setup**: `bundle install && pnpm install`
 - **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
+- **Seed Local Test Data**: `bundle exec rails db:seed` (quickly populates minimal data for standard feature verification)
+- **Seed Search Test Data**: `bundle exec rails search:setup_test_data` (bulk fixture generation for search/performance/manual load scenarios)
+- **Seed Account Sample Data (richer test data)**: `Seeders::AccountSeeder` is available as an internal utility and is exposed through Super Admin `Accounts#seed`, but can be used directly in dev workflows too:
+  - UI path: Super Admin → Accounts → Seed (enqueues `Internal::SeedAccountJob`).
+  - CLI path: `bundle exec rails runner "Internal::SeedAccountJob.perform_now(Account.find(<id>))"` (or call `Seeders::AccountSeeder.new(account: Account.find(<id>)).perform!` directly).
 - **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
 - **Lint Ruby**: `bundle exec rubocop -a`
 - **Test JS**: `pnpm test` or `pnpm test:watch`
@@ -50,6 +55,13 @@
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
 - Specs in parallel/reloading environments: prefer comparing `error.class.name` over constant class equality when asserting raised errors
 
+## Codex Worktree Workflow
+
+- Use a separate git worktree + branch per task to keep changes isolated.
+- Keep Codex-specific local setup under `.codex/` and use `Procfile.worktree` for worktree process orchestration.
+- The setup workflow in `.codex/environments/environment.toml` should dynamically generate per-worktree DB/port values (Rails, Vite, Redis DB index) to avoid collisions.
+- Start each worktree with its own Overmind socket/title so multiple instances can run at the same time.
+
 ## Commit Messages
 
 - Prefer Conventional Commits: `type(scope): subject` (scope optional)
@@ -86,3 +98,7 @@ Practical checklist for any change impacting core logic or public APIs
 - When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
 - Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
 - When modifying existing OSS features for Enterprise-only behavior, add an Enterprise module (via `prepend_mod_with`/`include_mod_with`) instead of editing OSS files directly—especially for policies, controllers, and services. For Enterprise-exclusive features, place code directly under `enterprise/`.
+
+## Branding / White-labeling note
+
+- For user-facing strings that currently contain "Chatwoot" but should adapt to branded/self-hosted installs, prefer applying `replaceInstallationName` from `shared/composables/useBranding` in the UI layer (for example tooltip and suggestion labels) instead of adding hardcoded brand-specific copy.

Gemfile

@@ -191,12 +191,14 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.7.0'
+gem 'ai-agents'
 
 # TODO: Move this gem as a dependency of ai-agents
 gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'
 
+gem 'cld3', '~> 3.7'
+
 # OpenTelemetry for LLM observability
 gem 'opentelemetry-sdk'
 gem 'opentelemetry-exporter-otlp'

Gemfile.lock

@@ -126,8 +126,8 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.7.0)
-      ruby_llm (~> 1.8.2)
+    ai-agents (0.9.0)
+      ruby_llm (~> 1.9.1)
     annotaterb (4.20.0)
       activerecord (>= 6.0.0)
       activesupport (>= 6.0.0)
@@ -186,6 +186,7 @@ GEM
     byebug (11.1.3)
     childprocess (5.1.0)
       logger (~> 1.5)
+    cld3 (3.7.0)
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
@@ -297,7 +298,7 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.13.1)
+    faraday (2.14.1)
       faraday-net_http (>= 2.0, < 3.5)
       json
       logger
@@ -308,12 +309,12 @@ GEM
       hashie
     faraday-multipart (1.0.4)
       multipart-post (~> 2)
-    faraday-net_http (3.4.0)
-      net-http (>= 0.5.0)
+    faraday-net_http (3.4.2)
+      net-http (~> 0.5)
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
-    faraday-retry (2.2.1)
+    faraday-retry (2.4.0)
       faraday (~> 2.0)
     faraday_middleware-aws-sigv4 (1.0.1)
       aws-sigv4 (~> 1.0)
@@ -464,7 +465,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.13.2)
+    json (2.18.1)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -539,11 +540,11 @@ GEM
       net-imap
       net-pop
       net-smtp
-    marcel (1.0.4)
+    marcel (1.1.0)
     maxminddb (0.1.22)
-    meta_request (0.8.3)
+    meta_request (0.8.5)
       rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 8)
+      railties (>= 3.0.0, < 9)
     method_source (1.1.0)
     mime-types (3.4.1)
       mime-types-data (~> 3.2015)
@@ -558,12 +559,12 @@ GEM
     multi_json (1.15.0)
     multi_xml (0.8.0)
       bigdecimal (>= 3.1, < 5)
-    multipart-post (2.3.0)
+    multipart-post (2.4.1)
     mutex_m (0.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
-    net-http (0.6.0)
-      uri
+    net-http (0.9.1)
+      uri (>= 0.11.1)
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
     net-imap (0.4.20)
@@ -824,7 +825,7 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.8.2)
+    ruby_llm (1.9.2)
       base64
       event_stream_parser (~> 1)
       faraday (>= 1.10.0)
@@ -968,7 +969,7 @@ GEM
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
-    uri (1.0.4)
+    uri (1.1.1)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
@@ -1003,7 +1004,7 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.6.17)
+    zeitwerk (2.7.4)
 
 PLATFORMS
   arm64-darwin-20
@@ -1023,7 +1024,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.7.0)
+  ai-agents
   annotaterb
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -1037,6 +1038,7 @@ DEPENDENCIES
   bullet
   bundle-audit
   byebug
+  cld3 (~> 3.7)
   climate_control
   commonmarker
   csv-safe

app/builders/messages/instagram/base_message_builder.rb

@@ -112,6 +112,25 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
     return if story_reply_attributes.blank?
 
     @message.save_story_info(story_reply_attributes)
+    create_story_reply_attachment(story_reply_attributes['url'])
+  end
+
+  def create_story_reply_attachment(story_url)
+    return if story_url.blank?
+
+    attachment = @message.attachments.new(
+      file_type: :ig_story,
+      account_id: @message.account_id,
+      external_url: story_url
+    )
+    attachment.save!
+    begin
+      attach_file(attachment, story_url)
+    rescue Down::Error, StandardError => e
+      Rails.logger.warn "Failed to download Instagram story attachment: #{e.message}"
+    end
+    @message.content_attributes[:image_type] = 'ig_story_reply'
+    @message.save!
   end
 
   def build_conversation
@@ -139,6 +158,7 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       message_type: message_type,
+      status: @outgoing_echo ? :delivered : :sent,
       source_id: message_identifier,
       content: message_content,
       sender: @outgoing_echo ? nil : contact,
@@ -147,6 +167,7 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
       }
     }
 
+    params[:content_attributes][:external_echo] = true if @outgoing_echo
     params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
     params
   end

app/builders/v2/reports/first_response_time_distribution_builder.rb

@@ -0,0 +1,68 @@
+class V2::Reports::FirstResponseTimeDistributionBuilder
+  include DateRangeHelper
+
+  attr_reader :account, :params
+
+  def initialize(account:, params:)
+    @account = account
+    @params = params
+  end
+
+  def build
+    build_distribution
+  end
+
+  private
+
+  def build_distribution
+    results = fetch_aggregated_counts
+    map_to_channel_types(results)
+  end
+
+  def fetch_aggregated_counts
+    ReportingEvent
+      .where(account_id: account.id, name: 'first_response')
+      .where(range_condition)
+      .group(:inbox_id)
+      .select(
+        :inbox_id,
+        bucket_case_statements
+      )
+  end
+
+  def bucket_case_statements
+    <<~SQL.squish
+      COUNT(CASE WHEN value < 3600 THEN 1 END) AS bucket_0_1h,
+      COUNT(CASE WHEN value >= 3600 AND value < 14400 THEN 1 END) AS bucket_1_4h,
+      COUNT(CASE WHEN value >= 14400 AND value < 28800 THEN 1 END) AS bucket_4_8h,
+      COUNT(CASE WHEN value >= 28800 AND value < 86400 THEN 1 END) AS bucket_8_24h,
+      COUNT(CASE WHEN value >= 86400 THEN 1 END) AS bucket_24h_plus
+    SQL
+  end
+
+  def range_condition
+    range.present? ? { created_at: range } : {}
+  end
+
+  def inbox_channel_types
+    @inbox_channel_types ||= account.inboxes.pluck(:id, :channel_type).to_h
+  end
+
+  def map_to_channel_types(results)
+    results.each_with_object({}) do |row, hash|
+      channel_type = inbox_channel_types[row.inbox_id]
+      next unless channel_type
+
+      hash[channel_type] ||= empty_buckets
+      hash[channel_type]['0-1h'] += row.bucket_0_1h
+      hash[channel_type]['1-4h'] += row.bucket_1_4h
+      hash[channel_type]['4-8h'] += row.bucket_4_8h
+      hash[channel_type]['8-24h'] += row.bucket_8_24h
+      hash[channel_type]['24h+'] += row.bucket_24h_plus
+    end
+  end
+
+  def empty_buckets
+    { '0-1h' => 0, '1-4h' => 0, '4-8h' => 0, '8-24h' => 0, '24h+' => 0 }
+  end
+end

app/builders/v2/reports/inbox_label_matrix_builder.rb

@@ -0,0 +1,65 @@
+class V2::Reports::InboxLabelMatrixBuilder
+  include DateRangeHelper
+
+  attr_reader :account, :params
+
+  def initialize(account:, params:)
+    @account = account
+    @params = params
+  end
+
+  def build
+    {
+      inboxes: filtered_inboxes.map { |inbox| { id: inbox.id, name: inbox.name } },
+      labels: filtered_labels.map { |label| { id: label.id, title: label.title } },
+      matrix: build_matrix
+    }
+  end
+
+  private
+
+  def filtered_inboxes
+    @filtered_inboxes ||= begin
+      inboxes = account.inboxes
+      inboxes = inboxes.where(id: params[:inbox_ids]) if params[:inbox_ids].present?
+      inboxes.order(:name).to_a
+    end
+  end
+
+  def filtered_labels
+    @filtered_labels ||= begin
+      labels = account.labels
+      labels = labels.where(id: params[:label_ids]) if params[:label_ids].present?
+      labels.order(:title).to_a
+    end
+  end
+
+  def conversation_filter
+    filter = { account_id: account.id }
+    filter[:created_at] = range if range.present?
+    filter[:inbox_id] = params[:inbox_ids] if params[:inbox_ids].present?
+    filter
+  end
+
+  def fetch_grouped_counts
+    label_names = filtered_labels.map(&:title)
+    return {} if label_names.empty?
+
+    ActsAsTaggableOn::Tagging
+      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(taggable_type: 'Conversation', context: 'labels', conversations: conversation_filter)
+      .where(tags: { name: label_names })
+      .group('conversations.inbox_id', 'tags.name')
+      .count
+  end
+
+  def build_matrix
+    counts = fetch_grouped_counts
+    filtered_inboxes.map do |inbox|
+      filtered_labels.map do |label|
+        counts[[inbox.id, label.title]] || 0
+      end
+    end
+  end
+end

app/builders/v2/reports/outgoing_messages_count_builder.rb

@@ -0,0 +1,79 @@
+class V2::Reports::OutgoingMessagesCountBuilder
+  include DateRangeHelper
+  attr_reader :account, :params
+
+  def initialize(account, params)
+    @account = account
+    @params = params
+  end
+
+  def build
+    send("build_by_#{params[:group_by]}")
+  end
+
+  private
+
+  def base_messages
+    account.messages.outgoing.unscope(:order).where(created_at: range)
+  end
+
+  def build_by_agent
+    counts = base_messages
+             .where(sender_type: 'User')
+             .where.not(sender_id: nil)
+             .group(:sender_id)
+             .count
+
+    user_names = account.users.where(id: counts.keys).index_by(&:id)
+
+    counts.map do |user_id, count|
+      user = user_names[user_id]
+      { id: user_id, name: user&.name, outgoing_messages_count: count }
+    end
+  end
+
+  def build_by_team
+    counts = base_messages
+             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
+             .where.not(conversations: { team_id: nil })
+             .group('conversations.team_id')
+             .count
+
+    team_names = account.teams.where(id: counts.keys).index_by(&:id)
+
+    counts.map do |team_id, count|
+      team = team_names[team_id]
+      { id: team_id, name: team&.name, outgoing_messages_count: count }
+    end
+  end
+
+  def build_by_inbox
+    counts = base_messages
+             .group(:inbox_id)
+             .count
+
+    inbox_names = account.inboxes.where(id: counts.keys).index_by(&:id)
+
+    counts.map do |inbox_id, count|
+      inbox = inbox_names[inbox_id]
+      { id: inbox_id, name: inbox&.name, outgoing_messages_count: count }
+    end
+  end
+
+  def build_by_label
+    counts = base_messages
+             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
+             .joins("INNER JOIN taggings ON taggings.taggable_id = conversations.id
+                     AND taggings.taggable_type = 'Conversation' AND taggings.context = 'labels'")
+             .joins('INNER JOIN tags ON tags.id = taggings.tag_id')
+             .group('tags.name')
+             .count
+
+    label_ids = account.labels.where(title: counts.keys).index_by(&:title)
+
+    counts.map do |label_name, count|
+      label = label_ids[label_name]
+      { id: label&.id, name: label_name, outgoing_messages_count: count }
+    end
+  end
+end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -24,13 +24,11 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def search
     render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return
 
-    contacts = resolved_contacts.where(
-      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search
-        OR contacts.additional_attributes->>\'company_name\' ILIKE :search',
+    contacts = Current.account.contacts.where(
+      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search',
       search: "%#{params[:q].strip}%"
     )
-    @contacts = fetch_contacts(contacts)
-    @contacts_count = @contacts.total_count
+    @contacts = fetch_contacts_with_has_more(contacts)
   end
 
   def import
@@ -143,6 +141,24 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
       .per(RESULTS_PER_PAGE)
   end
 
+  def fetch_contacts_with_has_more(contacts)
+    includes_hash = { avatar_attachment: [:blob] }
+    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
+
+    # Calculate offset manually to fetch one extra record for has_more check
+    offset = (@current_page.to_i - 1) * RESULTS_PER_PAGE
+    results = filtrate(contacts)
+              .includes(includes_hash)
+              .offset(offset)
+              .limit(RESULTS_PER_PAGE + 1)
+              .to_a
+
+    @has_more = results.size > RESULTS_PER_PAGE
+    results = results.first(RESULTS_PER_PAGE) if @has_more
+    @contacts_count = results.size
+    results
+  end
+
   def build_contact_inbox
     return if params[:inbox_id].blank?
 

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -70,8 +70,11 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def transcript
     render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank?
+    return render_payment_required('Email transcript is not available on your plan') unless @conversation.account.email_transcript_enabled?
+    return head :too_many_requests unless @conversation.account.within_email_rate_limit?
 
     ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later
+    @conversation.account.increment_email_sent_count
     head :ok
   end
 
@@ -110,6 +113,15 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def update_last_seen
+    # High-traffic accounts generate excessive DB writes when agents frequently switch between conversations.
+    # Throttle last_seen updates to once per hour when there are no unread messages to reduce DB load.
+    # Always update immediately if there are unread messages to maintain accurate read/unread state.
+    return update_last_seen_on_conversation(DateTime.now.utc, true) if assignee? && @conversation.assignee_unread_messages.any?
+    return update_last_seen_on_conversation(DateTime.now.utc, false) if !assignee? && @conversation.unread_messages.any?
+
+    # No unread messages - apply throttling to limit DB writes
+    return unless should_update_last_seen?
+
     update_last_seen_on_conversation(DateTime.now.utc, assignee?)
   end
 
@@ -142,12 +154,25 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def update_last_seen_on_conversation(last_seen_at, update_assignee)
+    updates = { agent_last_seen_at: last_seen_at }
+    updates[:assignee_last_seen_at] = last_seen_at if update_assignee.present?
+
     # rubocop:disable Rails/SkipsModelValidations
-    @conversation.update_column(:agent_last_seen_at, last_seen_at)
-    @conversation.update_column(:assignee_last_seen_at, last_seen_at) if update_assignee.present?
+    @conversation.update_columns(updates)
     # rubocop:enable Rails/SkipsModelValidations
   end
 
+  def should_update_last_seen?
+    # Update if at least one relevant timestamp is older than 1 hour or not set
+    # This prevents redundant DB writes when agents repeatedly view the same conversation
+    agent_needs_update = @conversation.agent_last_seen_at.blank? || @conversation.agent_last_seen_at < 1.hour.ago
+    return agent_needs_update unless assignee?
+
+    # For assignees, check both timestamps - update if either is old
+    assignee_needs_update = @conversation.assignee_last_seen_at.blank? || @conversation.assignee_last_seen_at < 1.hour.ago
+    agent_needs_update || assignee_needs_update
+  end
+
   def set_conversation_status
     @conversation.status = params[:status]
     @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until]

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -66,7 +66,12 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    ::DeleteObjectJob.perform_later(@inbox, Current.user, request.ip) if @inbox.present?
+    if @inbox.present?
+      # Invalidate cache immediately so frontends don't serve stale data
+      # while the async DeleteObjectJob is still in the queue.
+      Current.account.update_cache_key('inbox')
+      ::DeleteObjectJob.perform_later(@inbox, Current.user, request.ip)
+    end
     render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }
   end
 

app/controllers/api/v1/accounts_controller.rb

@@ -92,8 +92,11 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label,
-                  conversation_required_attributes: [])
+    params.permit(*permitted_settings_attributes)
+  end
+
+  def permitted_settings_attributes
+    [:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label]
   end
 
   def check_signup_enabled
@@ -112,3 +115,5 @@ class Api::V1::AccountsController < Api::BaseController
     }
   end
 end
+
+Api::V1::AccountsController.prepend_mod_with('Api::V1::AccountsSettings')

app/controllers/api/v1/widget/conversations_controller.rb

@@ -35,12 +35,11 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def transcript
-    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
-      ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
-        conversation,
-        conversation.contact.email
-      )&.deliver_later
-    end
+    return head :too_many_requests if conversation.blank?
+    return head :payment_required unless conversation.account.email_transcript_enabled?
+    return head :too_many_requests unless conversation.account.within_email_rate_limit?
+
+    send_transcript_email
     head :ok
   end
 
@@ -77,6 +76,16 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
 
   private
 
+  def send_transcript_email
+    return if conversation.contact&.email.blank?
+
+    ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
+      conversation,
+      conversation.contact.email
+    )&.deliver_later
+    conversation.account.increment_email_sent_count
+  end
+
   def trigger_typing_event(event)
     Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: conversation, user: @contact)
   end

app/controllers/api/v2/accounts/reports_controller.rb

@@ -62,6 +62,31 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     render json: bot_metrics
   end
 
+  def inbox_label_matrix
+    builder = V2::Reports::InboxLabelMatrixBuilder.new(
+      account: Current.account,
+      params: inbox_label_matrix_params
+    )
+    render json: builder.build
+  end
+
+  def first_response_time_distribution
+    builder = V2::Reports::FirstResponseTimeDistributionBuilder.new(
+      account: Current.account,
+      params: first_response_time_distribution_params
+    )
+    render json: builder.build
+  end
+
+  OUTGOING_MESSAGES_ALLOWED_GROUP_BY = %w[agent team inbox label].freeze
+
+  def outgoing_messages_count
+    return head :unprocessable_entity unless OUTGOING_MESSAGES_ALLOWED_GROUP_BY.include?(params[:group_by])
+
+    builder = V2::Reports::OutgoingMessagesCountBuilder.new(Current.account, outgoing_messages_count_params)
+    render json: builder.build
+  end
+
   private
 
   def generate_csv(filename, template)
@@ -139,4 +164,28 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   def conversation_metrics
     V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
   end
+
+  def inbox_label_matrix_params
+    {
+      since: params[:since],
+      until: params[:until],
+      inbox_ids: params[:inbox_ids],
+      label_ids: params[:label_ids]
+    }
+  end
+
+  def first_response_time_distribution_params
+    {
+      since: params[:since],
+      until: params[:until]
+    }
+  end
+
+  def outgoing_messages_count_params
+    {
+      group_by: params[:group_by],
+      since: params[:since],
+      until: params[:until]
+    }
+  end
 end

app/controllers/devise_overrides/passwords_controller.rb

@@ -6,12 +6,8 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
 
   def create
     @user = User.from_email(params[:email])
-    if @user
-      @user.send_reset_password_instructions
-      build_response(I18n.t('messages.reset_password_success'), 200)
-    else
-      build_response(I18n.t('messages.reset_password_failure'), 404)
-    end
+    @user&.send_reset_password_instructions
+    build_response(I18n.t('messages.reset_password'), 200)
   end
 
   def update

app/controllers/health_controller.rb

@@ -0,0 +1,7 @@
+# Inherits from ActionController::Base to skip all middleware,
+# authentication, and callbacks. Used for health checks
+class HealthController < ActionController::Base # rubocop:disable Rails/ApplicationController
+  def show
+    render json: { status: 'woot' }
+  end
+end

app/controllers/super_admin/app_configs_controller.rb

@@ -42,11 +42,11 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
       'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
       'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
+      'email' => %w[MAILER_INBOUND_EMAIL_DOMAIN ACCOUNT_EMAILS_LIMIT ACCOUNT_EMAILS_PLAN_LIMITS],
       'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
       'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
       'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
-      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET],
+      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET TIKTOK_API_VERSION],
       'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
       'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
       'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN],
@@ -55,7 +55,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
 
     @allowed_configs = mapping.fetch(
       @config,
-      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE]
+      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE WIDGET_TOKEN_EXPIRY]
     )
   end
 end

app/javascript/dashboard/api/CacheEnabledApiClient.js

@@ -84,6 +84,15 @@ class CacheEnabledApiClient extends ApiClient {
     return response;
   }
 
+  async clearDataInCache() {
+    try {
+      await this.dataManager.initDb();
+      await this.dataManager.db.clear(this.cacheModelName);
+    } catch {
+      // Ignore error
+    }
+  }
+
   async validateCacheKey(cacheKeyFromApi) {
     if (!this.dataManager.db) {
       await this.dataManager.initDb();

app/javascript/dashboard/assets/images/no-chat-dark.svg

@@ -1,11 +1,34 @@
-<svg width="120" height="120" viewBox="0 0 120 120" fill="none" xmlns="http://www.w3.org/2000/svg">
-<path d="M42.4834 68.6832C42.7774 69.425 42.8429 70.2378 42.6714 71.0172L40.5414 77.5971C40.4728 77.9308 40.4905 78.2765 40.5929 78.6014C40.6954 78.9263 40.8791 79.2197 41.1267 79.4536C41.3743 79.6876 41.6776 79.8545 42.0078 79.9384C42.3379 80.0223 42.6841 80.0205 43.0134 79.9331L49.8393 77.9371C50.5747 77.7912 51.3364 77.855 52.0373 78.1211C56.308 80.1155 61.146 80.5375 65.6975 79.3125C70.249 78.0876 74.2217 75.2944 76.9145 71.4259C79.6073 67.5573 80.8473 62.862 80.4157 58.1683C79.984 53.4747 77.9085 49.0843 74.5553 45.7717C71.202 42.4592 66.7866 40.4375 62.088 40.0632C57.3894 39.6889 52.7096 40.9861 48.8742 43.726C45.0388 46.4659 42.2944 50.4724 41.1252 55.0385C39.9559 59.6047 40.4369 64.4371 42.4834 68.6832Z" stroke="#5A6165" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M53.8503 25.6371C58.2429 24.787 62.7578 24.787 67.1503 25.6371" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M67.1503 94.3623C62.7578 95.2124 58.2429 95.2124 53.8503 94.3623" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M80.1311 31.02C83.8462 33.5373 87.0426 36.7456 89.5461 40.47" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M26.1371 66.6506C25.287 62.258 25.287 57.7432 26.1371 53.3506" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M89.4798 79.6348C86.9625 83.3499 83.7542 86.5463 80.0298 89.0498" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M94.8621 53.3506C95.7121 57.7432 95.7121 62.258 94.8621 66.6506" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M31.5249 40.3696C34.0422 36.6544 37.2504 33.4581 40.9749 30.9546" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M40.0717 91.9083L29.9007 94.8833C29.3241 95.0365 28.718 95.0397 28.1398 94.8927C27.5616 94.7457 27.0306 94.4534 26.5972 94.0434C26.1638 93.6335 25.8423 93.1196 25.6634 92.5505C25.4844 91.9814 25.4539 91.376 25.5747 90.7918L28.9522 80.3618" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<svg width="495" height="384" viewBox="0 0 495 384" fill="none" xmlns="http://www.w3.org/2000/svg">
+<g id="No Chat History">
+<path id="Fill 1" fill-rule="evenodd" clip-rule="evenodd" d="M266.903 0C221.687 0 180.128 15.7196 147.313 42.0198H94.2771C87.3866 42.0198 81.749 47.6925 81.749 54.6257C81.749 61.559 87.3866 67.2317 94.2771 67.2317H121.268H129.178C136.068 67.2317 141.706 72.9043 141.706 79.8376C141.706 83.3 140.294 86.4599 138.023 88.7374C135.759 91.0233 132.619 92.4435 129.178 92.4435H112.303H102.986H57.5281C50.6376 92.4435 45 98.1162 45 105.049C45 111.983 50.6376 117.655 57.5281 117.655H90.071C80.2473 140.886 74.8059 166.446 74.8059 193.291C74.8059 203.031 75.5242 212.603 76.9023 221.957C77.4786 225.865 78.1718 229.739 78.982 233.571C102.618 229.932 127.691 227.008 153.866 224.873L155.837 226.68L157.692 224.571C189.137 222.108 222.144 220.797 256.187 220.797C328.516 220.797 396.201 226.714 454.072 237C456.302 227.268 457.806 217.259 458.516 207.023C458.841 202.485 459 197.905 459 193.291C459 86.5356 372.999 0 266.903 0Z" fill="#43484C"/>
+<path id="Fill 3" fill-rule="evenodd" clip-rule="evenodd" d="M20.2465 91.4282H12.6678C5.7005 91.4282 0 97.1882 0 104.228C0 111.268 5.7005 117.028 12.6678 117.028H20.2465C27.2137 117.028 32.9142 111.268 32.9142 104.228C32.9142 97.1882 27.2137 91.4282 20.2465 91.4282Z" fill="#43484C"/>
+<g id="Group 7">
+<mask id="mask0_201_141" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="78" y="219" width="417" height="165">
+<path id="Clip 6" fill-rule="evenodd" clip-rule="evenodd" d="M495 219V384H286.5H78V219H495Z" fill="white"/>
+</mask>
+<g mask="url(#mask0_201_141)">
+<path id="Fill 5" fill-rule="evenodd" clip-rule="evenodd" d="M495 279.775C495 286.675 489.336 292.321 482.413 292.321H402.016C398.559 292.321 395.405 293.734 393.131 296.009C390.849 298.276 389.43 301.421 389.43 304.867C389.43 311.768 395.094 317.413 402.016 317.413H416.954C420.41 317.413 423.566 318.827 425.84 321.102C428.122 323.369 429.54 326.514 429.54 329.96C429.54 336.86 423.876 342.506 416.954 342.506H382.608C350.344 366.662 310.251 380.981 266.802 380.981C174.004 380.981 96.5026 315.699 78 228.695C101.747 225.073 126.937 222.162 153.235 220.038L155.215 221.836L157.079 219.736C188.671 217.286 221.833 215.981 256.036 215.981C328.703 215.981 396.705 221.869 454.847 232.107C452.02 244.302 448.026 256.045 442.991 267.228H482.413C485.879 267.228 489.017 268.642 491.3 270.917C493.582 273.184 495 276.328 495 279.775Z" fill="#34393D"/>
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+<stop offset="1" stop-color="#9DC9FB"/>
+</linearGradient>
+</defs>
 </svg>

app/javascript/dashboard/assets/images/no-chat.svg

@@ -1,11 +1,33 @@
-<svg width="120" height="120" viewBox="0 0 120 120" fill="none" xmlns="http://www.w3.org/2000/svg">
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-<path d="M94.8621 53.3503C95.7121 57.7429 95.7121 62.2578 94.8621 66.6503" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M31.5249 40.3696C34.0422 36.6544 37.2504 33.4581 40.9749 30.9546" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
-<path d="M40.0717 91.9083L29.9007 94.8833C29.3241 95.0365 28.718 95.0397 28.1398 94.8927C27.5616 94.7457 27.0306 94.4534 26.5972 94.0434C26.1638 93.6335 25.8423 93.1196 25.6634 92.5505C25.4844 91.9814 25.4539 91.376 25.5747 90.7918L28.9522 80.3618" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<svg width="495" height="387" viewBox="0 0 495 387" fill="none" xmlns="http://www.w3.org/2000/svg">
+<g id="No Chat History">
+<path id="Fill 1" fill-rule="evenodd" clip-rule="evenodd" d="M267.927 1.5C222.792 1.5 181.307 17.1457 148.551 43.3222H95.611C88.7329 43.3222 83.1054 48.9682 83.1054 55.8688C83.1054 62.7695 88.7329 68.4155 95.611 68.4155H122.554H130.449C137.327 68.4155 142.955 74.0615 142.955 80.9621C142.955 84.4083 141.546 87.5533 139.278 89.8201C137.019 92.0952 133.884 93.5088 130.449 93.5088H113.605H104.304H58.9279C52.0499 93.5088 46.4224 99.1548 46.4224 106.055C46.4224 112.956 52.0499 118.602 58.9279 118.602H91.4124C81.6064 141.723 76.1748 167.164 76.1748 193.882C76.1748 203.576 76.8918 213.103 78.2674 222.413C78.8426 226.303 79.5346 230.159 80.3433 233.973C103.937 230.351 128.965 227.44 155.093 225.316L157.061 227.114L158.912 225.014C190.301 222.564 223.249 221.259 257.23 221.259C329.429 221.259 396.993 227.147 454.76 237.385C456.986 227.699 458.487 217.737 459.196 207.549C459.521 203.033 459.679 198.474 459.679 193.882C459.679 87.6286 373.832 1.5 267.927 1.5Z" fill="#F1F2F7"/>
+<path id="Fill 3" fill-rule="evenodd" clip-rule="evenodd" d="M20.954 92.9282H13.3753C6.40802 92.9282 0.70752 98.6882 0.70752 105.728C0.70752 112.768 6.40802 118.528 13.3753 118.528H20.954C27.9213 118.528 33.6218 112.768 33.6218 105.728C33.6218 98.6882 27.9213 92.9282 20.954 92.9282Z" fill="#F1F2F7"/>
+<g id="Group 7">
+<mask id="mask0_156_62" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="80" y="221" width="415" height="165">
+<path id="Clip 6" fill-rule="evenodd" clip-rule="evenodd" d="M494.293 221.536V385.5H287.188H80.083V221.536H494.293Z" fill="white"/>
+</mask>
+<g mask="url(#mask0_156_62)">
+<path id="Fill 5" fill-rule="evenodd" clip-rule="evenodd" d="M494.293 284.929C494.293 291.786 488.667 297.396 481.79 297.396H401.932C398.498 297.396 395.364 298.801 393.106 301.062C390.838 303.314 389.429 306.439 389.429 309.864C389.429 316.721 395.055 322.331 401.932 322.331H416.769C420.202 322.331 423.337 323.736 425.596 325.997C427.863 328.249 429.271 331.374 429.271 334.799C429.271 341.656 423.645 347.266 416.769 347.266H382.653C350.604 371.271 310.78 385.5 267.622 385.5C175.444 385.5 98.4618 320.627 80.083 234.169C103.671 230.57 128.693 227.678 154.815 225.567L156.781 227.354L158.632 225.268C190.013 222.832 222.954 221.536 256.928 221.536C329.108 221.536 396.656 227.387 454.409 237.561C451.601 249.679 447.633 261.349 442.632 272.461H481.79C485.233 272.461 488.35 273.866 490.617 276.127C492.884 278.379 494.293 281.504 494.293 284.929Z" fill="#E8EBF2"/>
+</g>
+</g>
+<path id="Fill 8" fill-rule="evenodd" clip-rule="evenodd" d="M457.85 206.981C457.142 217.363 455.643 227.515 453.42 237.386C395.73 226.953 328.256 220.953 256.153 220.953C222.216 220.953 189.312 222.282 157.964 224.779L179.704 199.591L213.521 221.659L259.3 209.019L338.053 220.953L372.242 209.019L380.901 220.953L401.56 205.618L420.866 223.313L451.314 198.986L457.85 206.981Z" fill="#E0E2EE"/>
+<path id="Fill 10" fill-rule="evenodd" clip-rule="evenodd" d="M345.614 218.002C354.273 205.415 359.234 190.487 359.106 174.512C358.752 130.078 319.168 94.3734 270.694 94.7602C222.22 95.1478 183.213 131.483 183.568 175.916C183.923 220.349 223.506 256.055 271.979 255.668C289.298 255.53 305.408 250.8 318.946 242.753L355.162 251.28L345.614 218.002Z" fill="#D8DBEA"/>
+<path id="Fill 12" fill-rule="evenodd" clip-rule="evenodd" d="M245.736 173.313C245.776 178.362 241.716 182.488 236.667 182.528C231.616 182.569 227.49 178.508 227.451 173.459C227.411 168.409 231.471 164.284 236.52 164.243C241.569 164.203 245.695 168.263 245.736 173.313Z" fill="#BEC0D6"/>
+<path id="Fill 14" fill-rule="evenodd" clip-rule="evenodd" d="M278.65 173.312C278.69 178.362 274.629 182.488 269.58 182.528C264.53 182.568 260.404 178.508 260.365 173.459C260.323 168.409 264.384 164.283 269.434 164.243C274.483 164.203 278.609 168.263 278.65 173.312Z" fill="#BEC0D6"/>
+<path id="Fill 16" fill-rule="evenodd" clip-rule="evenodd" d="M311.565 173.312C311.605 178.361 307.544 182.487 302.495 182.528C297.445 182.568 293.319 178.508 293.28 173.458C293.239 168.408 297.299 164.283 302.349 164.243C307.398 164.202 311.524 168.263 311.565 173.312Z" fill="#BEC0D6"/>
+<path id="Fill 18" fill-rule="evenodd" clip-rule="evenodd" d="M157.965 224.585L156.192 226.414L154.308 224.848C155.521 224.753 156.744 224.666 157.965 224.585Z" fill="#F1F2F7"/>
+<path id="Fill 20" fill-rule="evenodd" clip-rule="evenodd" d="M174.422 237.387C174.422 243.193 176.279 248.599 179.47 253.149L176.083 265.289L189.272 262.081C194.23 264.965 200.11 266.643 206.422 266.643C224.095 266.643 238.422 253.544 238.422 237.387C238.422 221.228 224.095 208.129 206.422 208.129C188.748 208.129 174.422 221.228 174.422 237.387Z" fill="url(#paint0_linear_156_62)"/>
+<path id="Fill 22" fill-rule="evenodd" clip-rule="evenodd" d="M214.651 237.386C214.651 239.405 216.287 241.043 218.308 241.043C220.327 241.043 221.965 239.405 221.965 237.386C221.965 235.366 220.327 233.728 218.308 233.728C216.287 233.728 214.651 235.366 214.651 237.386Z" fill="white"/>
+<path id="Fill 24" fill-rule="evenodd" clip-rule="evenodd" d="M203.679 237.386C203.679 239.405 205.316 241.043 207.336 241.043C209.355 241.043 210.993 239.405 210.993 237.386C210.993 235.366 209.355 233.728 207.336 233.728C205.316 233.728 203.679 235.366 203.679 237.386Z" fill="white"/>
+<path id="Fill 26" fill-rule="evenodd" clip-rule="evenodd" d="M190.879 237.386C190.879 239.405 192.516 241.043 194.537 241.043C196.556 241.043 198.194 239.405 198.194 237.386C198.194 235.366 196.556 233.728 194.537 233.728C192.516 233.728 190.879 235.366 190.879 237.386Z" fill="white"/>
+<path id="Fill 28" fill-rule="evenodd" clip-rule="evenodd" d="M154.308 225.057C128.188 227.185 103.169 230.101 79.583 233.728C78.7746 229.908 78.0829 226.046 77.5078 222.15L117.936 191.671L154.308 225.057Z" fill="#E0E2EE"/>
+<path id="Fill 30" fill-rule="evenodd" clip-rule="evenodd" d="M337.164 287.671C337.164 291.206 305.235 294.071 265.85 294.071C226.464 294.071 194.536 291.206 194.536 287.671C194.536 284.138 226.464 281.271 265.85 281.271C305.235 281.271 337.164 284.138 337.164 287.671Z" fill="#D8DBEA"/>
+<path id="Fill 32" fill-rule="evenodd" clip-rule="evenodd" d="M454.193 347.099C447.153 347.099 441.393 341.339 441.393 334.299C441.393 327.26 447.153 321.5 454.193 321.5C461.233 321.5 466.993 327.26 466.993 334.299C466.993 341.339 461.233 347.099 454.193 347.099Z" fill="#E1E3EF"/>
+</g>
+<defs>
+<linearGradient id="paint0_linear_156_62" x1="206.422" y1="178.872" x2="148.142" y2="242.615" gradientUnits="userSpaceOnUse">
+<stop stop-color="#9DC9FB"/>
+<stop offset="1" stop-color="#9DC9FB"/>
+</linearGradient>
+</defs>
 </svg>

app/javascript/dashboard/assets/scss/_woot.scss

@@ -46,14 +46,14 @@ body {
 }
 
 .custom-dashed-border {
-  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='1' y='1' width='calc(100%25 - 2px)' height='calc(100%25 - 2px)' fill='none' rx='12' ry='12' stroke='%23E2E3E7' stroke-width='1.5' stroke-dasharray='6 4' stroke-linecap='butt'/%3E%3C/svg%3E");
+  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23E2E3E7' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
   background-position: center;
   background-repeat: no-repeat;
   background-size: 100% 100%;
 }
 
 .dark .custom-dashed-border {
-  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='1' y='1' width='calc(100%25 - 2px)' height='calc(100%25 - 2px)' fill='none' rx='12' ry='12' stroke='%23343434' stroke-width='1.5' stroke-dasharray='6 4' stroke-linecap='butt'/%3E%3C/svg%3E");
+  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23343434' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
 }
 
 @layer utilities {
@@ -66,84 +66,4 @@ body {
     -ms-overflow-style: none; /* IE and Edge */
     scrollbar-width: none; /* Firefox */
   }
-
-  /**
-   * ============================================================================
-   * TYPOGRAPHY UTILITIES
-   * ============================================================================
-   *
-   * | Class              | Use Case                                           |
-   * |--------------------|----------------------------------------------------|
-   * | .text-body-main    | <p>, <span>, general body text                     |
-   * | .text-body-para    | <p> for paragraphs, larger text blocks             |
-   * | .text-heading-1    | <h1>, page titles, panel headers                   |
-   * | .text-heading-2    | <h2>, section headings, card titles                |
-   * | .text-heading-3    | <h3>, card headings, breadcrumbs, subsections      |
-   * | .text-label        | <label>, form labels, field names                  |
-   * | .text-label-small  | <small>, footnotes, tags, badges, captions         |
-   * | .text-button       | <button>, standard button text                     |
-   * | .text-button-small | <button>, small/compact button text                |
-   */
-
-  /* body-text-main: Main text style for general body text */
-  .text-body-main {
-    @apply font-inter text-sm font-420;
-    line-height: 21px; /* 150% */
-    letter-spacing: -0.28px;
-  }
-
-  /* body-text-paragraph: For paragraphs or larger blocks of text */
-  .text-body-para {
-    @apply font-inter text-sm font-420;
-    line-height: 21px; /* 150% */
-    letter-spacing: -0.21px;
-  }
-
-  /* heading-1: Large heading for pages and panels */
-  .text-heading-1 {
-    @apply font-inter text-lg font-520;
-    line-height: 24px; /* 133.333% */
-    letter-spacing: -0.27px;
-  }
-
-  /* heading-2: Secondary heading for sections */
-  .text-heading-2 {
-    @apply font-inter text-base font-medium;
-    line-height: 24px; /* 133.333% */
-    letter-spacing: -0.27px;
-  }
-
-  /* heading-3: For card headings, breadcrumbs, subsections */
-  .text-heading-3 {
-    @apply font-inter text-sm font-medium;
-    line-height: 21px; /* 150% */
-    letter-spacing: -0.27px;
-  }
-
-  /* label: Standard label text for form fields */
-  .text-label {
-    @apply font-inter text-sm font-medium;
-    line-height: 21px; /* 150% */
-  }
-
-  /* label-small: Smallest font for labels, footnotes, tags */
-  .text-label-small {
-    @apply font-inter text-xs font-440;
-    line-height: 16px; /* 133.333% */
-    letter-spacing: -0.24px;
-  }
-
-  /* button-text: Text for standard size buttons */
-  .text-button {
-    @apply font-inter text-sm font-460;
-    line-height: 21px; /* 150% */
-    letter-spacing: -0.28px;
-  }
-
-  /* button-text-small: Text for smaller buttons */
-  .text-button-small {
-    @apply font-inter text-xs font-440;
-    line-height: 18px; /* 150% */
-    letter-spacing: -0.24px;
-  }
 }

app/javascript/dashboard/assets/scss/plugins/_multiselect.scss

@@ -7,7 +7,7 @@
     @apply bg-n-slate-3;
 
     &::after {
-      @apply text-n-blue-text;
+      @apply text-n-blue-11;
     }
   }
 }

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.story.vue

@@ -39,7 +39,6 @@ const policyA = withCount({
   description: 'Distributes conversations evenly among available agents',
   assignmentOrder: 'round_robin',
   conversationPriority: 'high',
-  enabled: true,
   inboxes: [mockInboxes[0], mockInboxes[1]],
   isFetchingInboxes: false,
 });
@@ -50,7 +49,6 @@ const policyB = withCount({
   description: 'Assigns based on capacity and workload',
   assignmentOrder: 'capacity_based',
   conversationPriority: 'medium',
-  enabled: true,
   inboxes: [mockInboxes[2], mockInboxes[3]],
   isFetchingInboxes: false,
 });
@@ -61,7 +59,6 @@ const emptyPolicy = withCount({
   description: 'Policy with no assigned inboxes',
   assignmentOrder: 'manual',
   conversationPriority: 'low',
-  enabled: false,
   inboxes: [],
   isFetchingInboxes: false,
 });

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.vue

@@ -15,7 +15,6 @@ const props = defineProps({
   assignmentOrder: { type: String, default: '' },
   conversationPriority: { type: String, default: '' },
   assignedInboxCount: { type: Number, default: 0 },
-  enabled: { type: Boolean, default: false },
   inboxes: { type: Array, default: () => [] },
   isFetchingInboxes: { type: Boolean, default: false },
 });
@@ -65,22 +64,6 @@ const handleFetchInboxes = () => {
             {{ name }}
           </h3>
           <div class="flex items-center gap-2">
-            <div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
-              <span
-                class="text-xs"
-                :class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
-              >
-                {{
-                  enabled
-                    ? t(
-                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
-                      )
-                    : t(
-                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
-                      )
-                }}
-              </span>
-            </div>
             <CardPopover
               :title="
                 t(

app/javascript/dashboard/components-next/AssignmentPolicy/components/DataTable.vue

@@ -19,11 +19,15 @@ defineProps({
   },
 });
 
-const emit = defineEmits(['delete']);
+const emit = defineEmits(['delete', 'navigate']);
 
 const handleDelete = itemId => {
   emit('delete', itemId);
 };
+
+const handleNavigate = item => {
+  emit('navigate', item);
+};
 </script>
 
 <template>
@@ -47,7 +51,11 @@ const handleDelete = itemId => {
       :key="item.id"
       class="grid grid-cols-4 items-center gap-3 min-w-0 w-full justify-between h-[3.25rem] ltr:pr-2 rtl:pl-2"
     >
-      <div class="flex items-center gap-2 col-span-2">
+      <button
+        type="button"
+        class="flex items-center gap-2 col-span-2 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 rounded-lg py-1 px-1.5 -ml-1.5 transition-colors cursor-pointer group"
+        @click="handleNavigate(item)"
+      >
         <Icon
           v-if="item.icon"
           :icon="item.icon"
@@ -61,10 +69,16 @@ const handleDelete = itemId => {
           :size="20"
           rounded-full
         />
-        <span class="text-sm text-n-slate-12 truncate min-w-0">
+        <span
+          class="text-sm text-n-slate-12 truncate min-w-0 group-hover:text-n-blue-11 dark:group-hover:text-n-blue-10 transition-colors"
+        >
           {{ item.name }}
         </span>
-      </div>
+        <Icon
+          icon="i-lucide-external-link"
+          class="size-3.5 text-n-slate-10 opacity-0 group-hover:opacity-100 transition-opacity flex-shrink-0"
+        />
+      </button>
 
       <div class="flex items-start gap-2 col-span-1">
         <span

app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue

@@ -2,7 +2,7 @@
 import { computed, ref, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
-import LabelItem from 'dashboard/components-next/label/LabelItem.vue';
+import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
 import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
 import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
 
@@ -103,7 +103,7 @@ onMounted(() => {
           :key="tag.id"
           :label="tag"
           :is-hovered="hoveredLabel === tag.id"
-          class="h-8 ltr:!pr-1 rtl:!pl-1"
+          class="h-8"
           @remove="onClickRemoveTag"
           @hover="hoveredLabel = tag.id"
         />
@@ -119,7 +119,7 @@ onMounted(() => {
             )
           "
           :items="filteredTags"
-          class="[&>button]:!text-n-blue-text [&>div]:min-w-64"
+          class="[&>button]:!text-n-blue-11 [&>div]:min-w-64"
           @add="onClickAddTag"
         />
       </div>

app/javascript/dashboard/components-next/AssignmentPolicy/components/FairDistribution.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, onMounted } from 'vue';
+import { ref, computed, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Input from 'dashboard/components-next/input/Input.vue';
 import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
@@ -15,6 +15,9 @@ const fairDistributionLimit = defineModel('fairDistributionLimit', {
   },
 });
 
+// The model value is in seconds (for the backend/DB)
+// DurationInput works in minutes internally
+// We need to convert between seconds and minutes
 const fairDistributionWindow = defineModel('fairDistributionWindow', {
   type: Number,
   default: 3600,
@@ -25,6 +28,17 @@ const fairDistributionWindow = defineModel('fairDistributionWindow', {
 
 const windowUnit = ref(DURATION_UNITS.MINUTES);
 
+// Convert seconds to minutes for DurationInput
+const windowInMinutes = computed({
+  get() {
+    return Math.floor((fairDistributionWindow.value || 0) / 60);
+  },
+  set(minutes) {
+    fairDistributionWindow.value = minutes * 60;
+  },
+});
+
+// Detect unit based on minutes (converted from seconds)
 const detectUnit = minutes => {
   const m = Number(minutes) || 0;
   if (m === 0) return DURATION_UNITS.MINUTES;
@@ -34,7 +48,7 @@ const detectUnit = minutes => {
 };
 
 onMounted(() => {
-  windowUnit.value = detectUnit(fairDistributionWindow.value);
+  windowUnit.value = detectUnit(windowInMinutes.value);
 });
 </script>
 
@@ -73,9 +87,9 @@ onMounted(() => {
       <div
         class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
       >
-        <!-- allow 10 mins to 999 days -->
+        <!-- allow 10 mins to 999 days (in minutes) -->
         <DurationInput
-          v-model:model-value="fairDistributionWindow"
+          v-model:model-value="windowInMinutes"
           v-model:unit="windowUnit"
           :min="10"
           :max="1438560"

app/javascript/dashboard/components-next/AssignmentPolicy/components/RadioCard.vue

@@ -1,4 +1,6 @@
 <script setup>
+import { useI18n } from 'vue-i18n';
+
 const props = defineProps({
   id: {
     type: String,
@@ -16,12 +18,22 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
+  disabled: {
+    type: Boolean,
+    default: false,
+  },
+  disabledMessage: {
+    type: String,
+    default: '',
+  },
 });
 
 const emit = defineEmits(['select']);
 
+const { t } = useI18n();
+
 const handleChange = () => {
-  if (!props.isActive) {
+  if (!props.isActive && !props.disabled) {
     emit('select', props.id);
   }
 };
@@ -29,9 +41,11 @@ const handleChange = () => {
 
 <template>
   <div
-    class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
+    class="relative rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
     :class="[
-      isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
+      disabled ? 'opacity-50 cursor-not-allowed' : 'cursor-pointer',
+      isActive ? 'outline-n-blue-9' : 'outline-n-weak',
+      !disabled && !isActive ? 'hover:outline-n-strong' : '',
     ]"
     @click="handleChange"
   >
@@ -41,6 +55,7 @@ const handleChange = () => {
         :checked="isActive"
         :value="id"
         :name="id"
+        :disabled="disabled"
         type="radio"
         class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
         @change="handleChange"
@@ -49,11 +64,23 @@ const handleChange = () => {
 
     <!-- Content -->
     <div class="flex flex-col gap-3 items-start">
-      <h3 class="text-sm font-medium text-n-slate-12">
-        {{ label }}
-      </h3>
+      <div class="flex items-center gap-2">
+        <h3 class="text-sm font-medium text-n-slate-12">
+          {{ label }}
+        </h3>
+        <span
+          v-if="disabled"
+          class="inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-n-yellow-3 text-n-yellow-11"
+        >
+          {{
+            t(
+              'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.ASSIGNMENT_ORDER.BALANCED.PREMIUM_BADGE'
+            )
+          }}
+        </span>
+      </div>
       <p class="text-sm text-n-slate-11">
-        {{ description }}
+        {{ disabled && disabledMessage ? disabledMessage : description }}
       </p>
     </div>
   </div>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/BaseInfo.story.vue

@@ -6,7 +6,6 @@ const policyName = ref('Round Robin Policy');
 const description = ref(
   'Distributes conversations evenly among available agents'
 );
-const enabled = ref(true);
 </script>
 
 <template>
@@ -19,13 +18,10 @@ const enabled = ref(true);
         <BaseInfo
           v-model:policy-name="policyName"
           v-model:description="description"
-          v-model:enabled="enabled"
           name-label="Policy Name"
           name-placeholder="Enter policy name"
           description-label="Description"
           description-placeholder="Enter policy description"
-          status-label="Status"
-          status-placeholder="Active"
         />
       </div>
     </Variant>

app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue

@@ -77,7 +77,7 @@ const inboxName = computed(() => props.inbox?.name || '');
 
 const inboxIcon = computed(() => {
   const { medium, channel_type: type } = props.inbox;
-  return getInboxIconByType(type, medium, 'line');
+  return getInboxIconByType(type, medium);
 });
 </script>
 

app/javascript/dashboard/components-next/Campaigns/CampaignCard/LiveChatCampaignDetails.vue

@@ -47,8 +47,8 @@ const senderThumbnailSrc = computed(() => props.sender?.thumbnail);
   <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
     {{ t('CAMPAIGN.LIVE_CHAT.CARD.CAMPAIGN_DETAILS.FROM') }}
   </span>
-  <div class="flex items-center gap-1 flex-shrink-0">
-    <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-4" />
+  <div class="flex items-center gap-1.5 flex-shrink-0">
+    <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-3" />
     <span class="text-sm font-medium text-n-slate-12">
       {{ inboxName }}
     </span>

app/javascript/dashboard/components-next/Campaigns/CampaignLayout.vue

@@ -21,12 +21,10 @@ const handleButtonClick = () => {
 
 <template>
   <section class="flex flex-col w-full h-full overflow-hidden bg-n-surface-1">
-    <header
-      class="sticky top-0 z-10 px-6 after:absolute after:inset-x-0 after:-bottom-4 after:bg-gradient-to-b after:from-n-surface-1 after:from-10% after:dark:from-0% after:to-transparent after:h-4 after:pointer-events-none"
-    >
-      <div class="w-full max-w-5xl mx-auto">
+    <header class="sticky top-0 z-10 px-6 lg:px-0">
+      <div class="w-full max-w-[60rem] mx-auto">
         <div class="flex items-center justify-between w-full h-20 gap-2">
-          <span class="text-heading-1 text-n-slate-12">
+          <span class="text-xl font-medium text-n-slate-12">
             {{ headerTitle }}
           </span>
           <div
@@ -45,8 +43,8 @@ const handleButtonClick = () => {
         </div>
       </div>
     </header>
-    <main class="flex-1 px-6 overflow-y-auto">
-      <div class="w-full mx-auto max-w-5xl py-4">
+    <main class="flex-1 px-6 overflow-y-auto lg:px-0">
+      <div class="w-full max-w-[60rem] mx-auto py-4">
         <slot name="default" />
       </div>
     </main>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/LiveChatCampaign/LiveChatCampaignForm.vue

@@ -306,7 +306,7 @@ defineExpose({ prepareCampaignDetails, isSubmitDisabled });
         variant="faded"
         color="slate"
         :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/SMSCampaign/SMSCampaignForm.vue

@@ -174,7 +174,7 @@ const handleSubmit = async () => {
         color="slate"
         type="button"
         :label="t('CAMPAIGN.SMS.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/WhatsAppCampaign/WhatsAppCampaignForm.vue

@@ -251,7 +251,7 @@ watch(
         color="slate"
         type="button"
         :label="t('CAMPAIGN.WHATSAPP.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
         @click="handleCancel"
       />
       <Button

app/javascript/dashboard/components-next/CardLayout.vue

@@ -22,10 +22,10 @@ const handleClick = () => {
     class="flex flex-col w-full outline-1 outline outline-n-container group/cardLayout rounded-xl bg-n-solid-2"
   >
     <div
-      class="flex w-full gap-2 py-4"
+      class="flex w-full gap-3 py-5"
       :class="[
         layout === 'col' ? 'flex-col' : 'flex-row justify-between items-center',
-        selectable ? 'px-10 py-6' : 'px-4',
+        selectable ? 'px-10 py-6' : 'px-6',
       ]"
       @click="handleClick"
     >

app/javascript/dashboard/components-next/Companies/CompaniesDropdown.vue

@@ -1,170 +0,0 @@
-<script setup>
-import { ref, computed, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { vOnClickOutside } from '@vueuse/components';
-import { debounce } from '@chatwoot/utils';
-import { useCompaniesStore } from 'dashboard/stores/companies';
-import { useToggle } from '@vueuse/core';
-import Button from 'dashboard/components-next/button/Button.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-
-const props = defineProps({
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  selectedCompanyName: {
-    type: String,
-    default: '',
-  },
-});
-const emit = defineEmits(['change']);
-const companyId = defineModel({
-  type: [Number, String],
-  default: null,
-});
-
-const { t } = useI18n();
-const companiesStore = useCompaniesStore();
-
-const [showCompanyDropdown, toggleCompanyDropdown] = useToggle();
-
-const searchQuery = ref('');
-const isSearching = ref(false);
-
-const companies = computed(() => companiesStore.getCompaniesList || []);
-const isLoading = computed(() => companiesStore.uiFlags.fetchingList);
-
-const clearOption = computed(() => ({
-  label: t('DROPDOWN_MENU.CLEAR_SELECTION'),
-  value: 'clear',
-  action: 'clear',
-}));
-
-const companyOptions = computed(() =>
-  companies.value.map(company => ({
-    label: company.name,
-    value: company.id,
-    action: 'select',
-    isSelected: companyId.value === company.id,
-  }))
-);
-
-const menuItems = computed(() => {
-  const items = [];
-  // Show clear option if a company is selected (either by ID or by name prop)
-  if (companyId.value || props.selectedCompanyName) {
-    items.push(clearOption.value);
-  }
-  // Add company options after clear option
-  items.push(...companyOptions.value);
-  return items;
-});
-
-const selectedCompany = computed(() => {
-  return companies.value.find(company => company.id === companyId.value);
-});
-
-const buttonLabel = computed(() => {
-  if (selectedCompany.value) {
-    return selectedCompany.value.name;
-  }
-  if (props.selectedCompanyName) {
-    return props.selectedCompanyName;
-  }
-  return props.placeholder;
-});
-
-const fetchCompanies = async (search = '') => {
-  if (!search) return;
-  isSearching.value = true;
-  try {
-    await companiesStore.search({
-      search,
-      page: 1,
-      sort: 'name',
-    });
-  } finally {
-    isSearching.value = false;
-  }
-};
-
-const debouncedSearch = debounce(query => {
-  searchQuery.value = query;
-  fetchCompanies(query);
-}, 300);
-
-const handleAction = ({ value, action }) => {
-  if (action === 'clear') {
-    companyId.value = null;
-    emit('change', null);
-    toggleCompanyDropdown(false);
-    return;
-  }
-
-  if (companyId.value === value) {
-    companyId.value = null;
-    emit('change', null);
-  } else {
-    companyId.value = value;
-    const company = companies.value.find(c => c.id === value);
-    emit('change', company);
-  }
-  toggleCompanyDropdown(false);
-};
-
-const handleSearch = query => {
-  debouncedSearch(query);
-};
-
-const handleClickOutside = () => {
-  toggleCompanyDropdown(false);
-};
-
-watch(showCompanyDropdown, isOpen => {
-  if (!isOpen) {
-    searchQuery.value = '';
-    companiesStore.clearRecords();
-  }
-});
-</script>
-
-<template>
-  <div v-on-click-outside="handleClickOutside" class="relative w-full min-w-0">
-    <Button
-      slate
-      sm
-      :label="buttonLabel"
-      no-animation
-      type="button"
-      :variant="showCompanyDropdown ? 'faded' : 'solid'"
-      icon="i-lucide-briefcase-business"
-      justify="start"
-      class="w-full -outline-offset-1"
-      @click="toggleCompanyDropdown()"
-    />
-
-    <Transition
-      enter-active-class="transition duration-100 ease-out"
-      enter-from-class="transform scale-95 opacity-0"
-      enter-to-class="transform scale-100 opacity-100"
-      leave-active-class="transition duration-75 ease-in"
-      leave-from-class="transform scale-100 opacity-100"
-      leave-to-class="transform scale-95 opacity-0"
-    >
-      <DropdownMenu
-        v-if="showCompanyDropdown"
-        :menu-items="menuItems"
-        show-search
-        disable-local-filtering
-        :search-placeholder="t('DROPDOWN_MENU.SEARCH_PLACEHOLDER')"
-        :empty-state-message="t('COMPANIES.DROPDOWN_MENU.EMPTY_STATE')"
-        :is-loading="isLoading"
-        :is-searching="isSearching"
-        class="max-h-60 overflow-y-auto absolute z-50 w-full mt-1 top-full"
-        @action="handleAction"
-        @search="handleSearch"
-      />
-    </Transition>
-  </div>
-</template>

app/javascript/dashboard/components-next/Companies/CompaniesHeader/CompanyHeader.vue

@@ -15,13 +15,11 @@ const emit = defineEmits(['search', 'update:sort']);
 </script>
 
 <template>
-  <header
-    class="sticky top-0 z-10 after:absolute after:inset-x-0 after:-bottom-4 after:bg-gradient-to-b after:from-n-surface-1 after:from-10% after:dark:from-0% after:to-transparent after:h-4 after:pointer-events-none px-6"
-  >
+  <header class="sticky top-0 z-10">
     <div
-      class="flex items-start sm:items-center justify-between w-full py-6 gap-2 mx-auto max-w-5xl"
+      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
     >
-      <span class="text-heading-1 truncate text-n-slate-12">
+      <span class="text-xl font-medium truncate text-n-slate-12">
         {{ headerTitle }}
       </span>
       <div class="flex items-center flex-row flex-shrink-0 gap-2">

app/javascript/dashboard/components-next/Companies/CompaniesHeader/components/CompanySortMenu.vue

@@ -91,7 +91,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute z-20 top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">

app/javascript/dashboard/components-next/Companies/CompaniesListLayout.vue

@@ -32,18 +32,17 @@ const updateCurrentPage = page => {
         @search="emit('search', $event)"
         @update:sort="emit('update:sort', $event)"
       />
-      <main class="flex-1 px-6 overflow-y-auto">
-        <div class="w-full mx-auto max-w-5xl py-4">
+      <main class="flex-1 overflow-y-auto">
+        <div class="w-full mx-auto max-w-[60rem]">
           <slot name="default" />
         </div>
       </main>
-      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0">
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
         <PaginationFooter
           current-page-info="COMPANIES_LAYOUT.PAGINATION_FOOTER.SHOWING"
           :current-page="currentPage"
           :total-items="totalItems"
           :items-per-page="25"
-          class="max-w-[67rem]"
           @update:current-page="updateCurrentPage"
         />
       </footer>

app/javascript/dashboard/components-next/Contacts/ContactLabels/ContactLabels.vue

@@ -1,15 +1,12 @@
 <script setup>
-import { computed, ref, watch } from 'vue';
+import { computed, watch, onMounted, ref } from 'vue';
+import { useRoute } from 'vue-router';
 import { useMapGetter, useStore } from 'dashboard/composables/store';
 
-import LabelItem from 'dashboard/components-next/label/LabelItem.vue';
-import AddLabel from 'dashboard/components-next/label/AddLabel.vue';
+import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
+import AddLabel from 'dashboard/components-next/Label/AddLabel.vue';
 
 const props = defineProps({
-  wrapperRef: {
-    type: Object,
-    default: null,
-  },
   contactId: {
     type: [String, Number],
     default: null,
@@ -17,6 +14,7 @@ const props = defineProps({
 });
 
 const store = useStore();
+const route = useRoute();
 
 const showDropdown = ref(false);
 
@@ -26,14 +24,12 @@ const showDropdown = ref(false);
 const hoveredLabel = ref(null);
 
 const allLabels = useMapGetter('labels/getLabels');
-const getContactById = useMapGetter('contacts/getContactById');
-const getContactLabels = useMapGetter('contactLabels/getContactLabels');
+const contactLabels = useMapGetter('contactLabels/getContactLabels');
 
 const savedLabels = computed(() => {
-  const contactLabelsList = getContactLabels.value(props.contactId) || [];
-
+  const availableContactLabels = contactLabels.value(props.contactId);
   return allLabels.value.filter(({ title }) =>
-    contactLabelsList.includes(title)
+    availableContactLabels.includes(title)
   );
 });
 
@@ -51,6 +47,13 @@ const labelMenuItems = computed(() => {
     .toSorted((a, b) => Number(a.isSelected) - Number(b.isSelected));
 });
 
+const fetchLabels = async contactId => {
+  if (!contactId) {
+    return;
+  }
+  store.dispatch('contactLabels/get', contactId);
+};
+
 const handleLabelAction = async ({ value }) => {
   try {
     // Get current label titles
@@ -77,11 +80,6 @@ const handleLabelAction = async ({ value }) => {
       labels: updatedLabels,
     });
 
-    store.dispatch('contacts/updateContactLabels', {
-      contactId: props.contactId,
-      labels: updatedLabels,
-    });
-
     showDropdown.value = false;
   } catch (error) {
     // error
@@ -92,19 +90,19 @@ const handleRemoveLabel = label => {
   return handleLabelAction({ value: label.id });
 };
 
-// Sync contact labels from contact object to contactLabels store when contact loads
 watch(
-  () => getContactById.value(props.contactId),
-  contact => {
-    if (contact?.labels) {
-      store.dispatch('contactLabels/setContactLabel', {
-        id: props.contactId,
-        data: contact.labels,
-      });
+  () => props.contactId,
+  (newVal, oldVal) => {
+    if (newVal !== oldVal) {
+      fetchLabels(newVal);
     }
-  },
-  { immediate: true }
+  }
 );
+onMounted(() => {
+  if (route.params.contactId) {
+    fetchLabels(route.params.contactId);
+  }
+});
 
 const handleMouseLeave = () => {
   // Reset hover state when mouse leaves the container
@@ -127,13 +125,11 @@ const handleLabelHover = labelId => {
       :key="label.id"
       :label="label"
       :is-hovered="hoveredLabel === label.id"
-      class="ltr:!pr-1 rtl:!pl-1"
       @remove="handleRemoveLabel"
       @hover="handleLabelHover(label.id)"
     />
     <AddLabel
       :label-menu-items="labelMenuItems"
-      :wrapper-ref="wrapperRef"
       @update-label="handleLabelAction"
     />
   </div>

app/javascript/dashboard/components-next/Contacts/ContactsCard/AddContactNote.vue

@@ -1,67 +0,0 @@
-<script setup>
-import { reactive } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useStore } from 'dashboard/composables/store';
-import { useAlert } from 'dashboard/composables';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-
-import Editor from 'dashboard/components-next/Editor/Editor.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  contactId: {
-    type: Number,
-    default: null,
-  },
-});
-
-const { t } = useI18n();
-const store = useStore();
-
-const state = reactive({
-  message: '',
-});
-
-const onAdd = async content => {
-  if (!content) return;
-  try {
-    await store.dispatch('contactNotes/create', {
-      content,
-      contactId: props.contactId,
-    });
-    state.message = '';
-    useAlert(t('CONTACTS_LAYOUT.CARD.ADD_NOTE.API.SUCCESS_MESSAGE'));
-  } catch (error) {
-    useAlert(t('CONTACTS_LAYOUT.CARD.ADD_NOTE.API.ERROR_MESSAGE'));
-  }
-};
-
-const keyboardEvents = {
-  '$mod+Enter': {
-    action: () => onAdd(state.message),
-    allowOnFocusedInput: true,
-  },
-};
-useKeyboardEvents(keyboardEvents);
-</script>
-
-<template>
-  <div class="flex flex-col items-start gap-4 py-3">
-    <span
-      class="py-1 text-heading-3 text-n-slate-12 z-10 h-6 bg-n-surface-1 inline-flex items-center gap-2"
-    >
-      <Icon
-        icon="i-lucide-file-plus-corner"
-        class="size-4 text-n-slate-11 hidden lg:block"
-      />
-      {{ t('CONTACTS_LAYOUT.CARD.ADD_NOTE.TITLE') }}
-    </span>
-    <div class="flex flex-col gap-6 lg:px-6 max-w-lg w-full">
-      <Editor
-        v-model="state.message"
-        :placeholder="t('CONTACTS_LAYOUT.CARD.ADD_NOTE.PLACEHOLDER')"
-        class="[&>div]:!border-transparent [&>div]:!px-3 [&>div]:!pb-4 [&_.ProseMirror-woot-style]:min-h-6 [&_.ProseMirror-menubar]:!relative ltr:[&_.ProseMirror-menubar]:!-left-[3px] ltr:[&_.ProseMirror-menubar]:!right-[unset] rtl:[&_.ProseMirror-menubar]:!-right-[3px] rtl:[&_.ProseMirror-menubar]:!left-[unset] [&_.ProseMirror-menubar]:!w-[unset] [&_.ProseMirror-menubar]:!top-[unset] [&_.ProseMirror-menubar-spacer]:!hidden"
-      />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactAttributeDisplay.vue

@@ -1,78 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store.js';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-
-const props = defineProps({
-  customAttributes: { type: Object, required: true },
-});
-
-const { t } = useI18n();
-const { uiSettings } = useUISettings();
-
-const contactAttributes = useMapGetter('attributes/getContactAttributes');
-
-const displayAttributes = computed(() => {
-  const selectedKeys = uiSettings.value.contact_list_display_properties || [];
-  if (!selectedKeys.length) return [];
-
-  return contactAttributes.value
-    .filter(
-      attr =>
-        selectedKeys.includes(attr.attributeKey) &&
-        attr.attributeKey in props.customAttributes
-    )
-    .map(attribute => ({
-      attribute,
-      value: props.customAttributes[attribute.attributeKey],
-    }));
-});
-
-const formatValue = (value, displayType) => {
-  if (value === null || value === undefined || value === '') return null;
-
-  switch (displayType) {
-    case 'checkbox':
-      return value
-        ? t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.YES')
-        : t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.NO');
-    case 'list':
-      return Array.isArray(value) ? value.join(', ') : value;
-    case 'date':
-      return new Date(value).toLocaleDateString();
-    default:
-      return String(value);
-  }
-};
-</script>
-
-<template>
-  <template
-    v-for="(item, index) in displayAttributes"
-    :key="item.attribute.attributeKey"
-  >
-    <div
-      v-if="index === 0"
-      class="w-px h-3 bg-n-strong rounded-lg flex-shrink-0"
-    />
-    <div
-      v-tooltip.top="{
-        content: `${item.attribute.attributeDisplayName}: ${formatValue(item.value, item.attribute.attributeDisplayType)}`,
-        delay: { show: 500, hide: 0 },
-      }"
-      class="flex items-center gap-1 truncate"
-    >
-      <span class="text-body-main text-n-slate-12 truncate">
-        {{ item.attribute.attributeDisplayName }}{{ ':' }}
-      </span>
-      <span class="text-body-main text-n-slate-11 truncate">
-        {{ formatValue(item.value, item.attribute.attributeDisplayType) }}
-      </span>
-    </div>
-    <div
-      v-if="index < displayAttributes.length - 1"
-      class="w-px h-3 bg-n-strong rounded-lg flex-shrink-0"
-    />
-  </template>
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactCardOverview.vue

@@ -1,370 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useRouter } from 'vue-router';
-import { useMapGetter } from 'dashboard/composables/store';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Flag from 'dashboard/components-next/flag/Flag.vue';
-import ContactLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
-import countries from 'shared/constants/countries';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import CardContent from 'dashboard/components-next/Conversation/ConversationCard/CardContent.vue';
-import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
-import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
-import CardStatusIcon from 'dashboard/components-next/Conversation/ConversationCard/CardStatusIcon.vue';
-import { dynamicTime } from 'shared/helpers/timeHelper';
-import { getLastMessage } from 'dashboard/helper/conversationHelper';
-
-const props = defineProps({
-  contactData: {
-    type: Object,
-    default: null,
-  },
-});
-
-const { t } = useI18n();
-const router = useRouter();
-
-const contactNotes = useMapGetter('contactNotes/getAllNotesByContactId');
-const contactConversations = useMapGetter(
-  'contactConversations/getAllConversationsByContactId'
-);
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const currentUser = useMapGetter('getCurrentUser');
-const agentsList = useMapGetter('agents/getAgents');
-const inboxGetter = useMapGetter('inboxes/getInbox');
-
-const countriesMap = computed(() => {
-  return countries.reduce((acc, country) => {
-    acc[country.code] = country;
-    acc[country.id] = country;
-    return acc;
-  }, {});
-});
-
-const countryDetails = computed(() => {
-  const attributes = props.contactData?.additionalAttributes || {};
-  const { country, countryCode, city } = attributes;
-
-  if (!country && !countryCode) return null;
-
-  const activeCountry =
-    countriesMap.value[country] || countriesMap.value[countryCode];
-  if (!activeCountry) return null;
-
-  return {
-    countryCode: activeCountry.id,
-    city: city ? `${city},` : null,
-    name: activeCountry.name,
-  };
-});
-
-const formattedLocation = computed(() => {
-  if (!countryDetails.value) return '';
-  return [countryDetails.value.city, countryDetails.value.name]
-    .filter(Boolean)
-    .join(' ');
-});
-
-const companyName = computed(() => {
-  const attributes = props.contactData?.additionalAttributes || {};
-  return attributes.companyName || '';
-});
-
-const contactLabels = computed(() => {
-  return props.contactData?.labels || [];
-});
-
-const latestNote = computed(() => {
-  if (!props.contactData?.id) return null;
-  const notes = contactNotes.value(props.contactData.id);
-  return notes && notes.length > 0 ? notes[0] : null;
-});
-
-const latestConversation = computed(() => {
-  if (!props.contactData?.id) return null;
-  const conversations = contactConversations.value(props.contactData.id);
-  return conversations && conversations.length > 0 ? conversations[0] : null;
-});
-
-const lastMessageInConversation = computed(() => {
-  if (!latestConversation.value) return null;
-  return getLastMessage(latestConversation.value);
-});
-
-const inbox = computed(() => {
-  const inboxId = latestConversation.value?.inboxId;
-  return inboxId ? inboxGetter.value(inboxId) : {};
-});
-
-const assignee = computed(() => {
-  if (!latestConversation.value?.meta?.assignee?.id) return null;
-  return agentsList.value?.find(
-    agent => agent.id === latestConversation.value.meta.assignee.id
-  );
-});
-
-const getWrittenBy = ({ user } = {}) => {
-  const currentUserId = currentUser.value?.id;
-  return user?.id === currentUserId
-    ? t('CONTACTS_LAYOUT.SIDEBAR.NOTES.YOU')
-    : user?.name || t('CONVERSATION.BOT');
-};
-
-const formatTimestamp = timestamp => {
-  if (!timestamp) return '';
-  return dynamicTime(timestamp);
-};
-
-const getConversationUrl = conversationId => {
-  if (!conversationId || !currentAccountId.value) return '#';
-  const url = `/app/accounts/${currentAccountId.value}/conversations/${conversationId}`;
-  return router.push(url);
-};
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-2 ltr:pl-2 rtl:pr-2 lg:ltr:pl-9 lg:rtl:pr-9 lg:before:content-[''] lg:before:absolute lg:before:ltr:left-[2.688rem] lg:before:rtl:right-[2.688rem] lg:before:top-0 lg:before:w-px lg:before:h-4 lg:before:bg-n-weak"
-  >
-    <div class="flex items-center gap-2 pb-2">
-      <Icon icon="i-woot-overview" class="size-4 text-n-slate-11" />
-      <h3 class="text-n-slate-11 text-body-main">
-        {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.TITLE') }}
-      </h3>
-    </div>
-    <!-- Section 1: Basic Information -->
-    <div
-      class="hidden lg:flex rounded-xl bg-n-card w-auto outline outline-1 outline-n-container -outline-offset-1 p-3"
-    >
-      <div class="flex flex-wrap items-center gap-2 w-full">
-        <div class="flex items-center gap-1">
-          <Icon icon="i-lucide-circle-user" class="size-4 text-n-slate-11" />
-          <span class="text-label-small text-n-slate-11 m-0">
-            {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.BASIC_INFO') }}
-          </span>
-        </div>
-        <div
-          v-if="contactData?.email"
-          class="h-3 w-px bg-n-strong rounded-lg"
-        />
-        <!-- Email -->
-        <div v-if="contactData?.email" class="flex items-center gap-1">
-          <Icon
-            icon="i-woot-mail"
-            class="size-4 text-n-slate-11 flex-shrink-0"
-          />
-          <span class="text-body-main text-n-slate-12 truncate">
-            {{ contactData.email }}
-          </span>
-        </div>
-        <div
-          v-if="contactData?.phoneNumber"
-          class="h-3 w-px bg-n-strong rounded-lg"
-        />
-        <!-- Phone Number -->
-        <div v-if="contactData?.phoneNumber" class="flex items-center gap-1">
-          <Icon
-            icon="i-lucide-phone"
-            class="size-3.5 text-n-slate-11 flex-shrink-0"
-          />
-          <span class="text-body-main text-n-slate-12 truncate">
-            {{ contactData.phoneNumber }}
-          </span>
-        </div>
-        <div v-if="companyName" class="h-3 w-px bg-n-strong rounded-lg" />
-        <!-- Company Name -->
-        <div v-if="companyName" class="flex items-center gap-1">
-          <Icon
-            icon="i-lucide-briefcase-business"
-            class="size-4 text-n-slate-11 flex-shrink-0"
-          />
-          <span class="text-body-main text-n-slate-12 truncate">
-            {{ companyName }}
-          </span>
-        </div>
-        <div v-if="countryDetails" class="h-3 w-px bg-n-strong rounded-lg" />
-        <!-- Location (Country & City) -->
-        <div v-if="countryDetails" class="flex items-center gap-1">
-          <Flag
-            :country="countryDetails.countryCode"
-            class="size-4 flex-shrink-0"
-          />
-          <span class="text-body-main text-n-slate-12 truncate">
-            {{ formattedLocation }}
-          </span>
-        </div>
-        <div
-          v-if="contactLabels.length > 0"
-          class="h-3 w-px bg-n-strong rounded-lg"
-        />
-        <!-- Labels -->
-
-        <ContactLabels
-          v-if="contactLabels.length > 0"
-          :labels="contactLabels"
-          disable-toggle
-          class="my-0 flex-1"
-        />
-      </div>
-    </div>
-
-    <!-- Section 2: Latest Contact Note -->
-    <div
-      class="flex flex-col rounded-xl bg-n-card outline outline-1 outline-n-container -outline-offset-1 p-3 gap-1.6 w-full gap-1.5"
-    >
-      <div class="flex items-center gap-2 py-1">
-        <div class="flex items-center gap-1.5">
-          <Icon icon="i-lucide-notebook-pen" class="size-3.5 text-n-slate-11" />
-          <span class="text-label-small text-n-slate-11 m-0">
-            {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.LATEST_NOTE') }}
-          </span>
-        </div>
-        <template v-if="latestNote">
-          <div class="h-3 w-px bg-n-strong rounded-lg" />
-          <span class="text-label-small text-n-slate-11">
-            {{ formatTimestamp(latestNote.createdAt) }}
-          </span>
-        </template>
-      </div>
-
-      <div v-if="latestNote" class="flex items-center gap-1.5">
-        <Avatar
-          v-tooltip.left="{
-            content: getWrittenBy(latestNote),
-            delay: { show: 500, hide: 0 },
-          }"
-          :name="latestNote?.user?.name || 'Bot'"
-          :src="
-            latestNote?.user?.name
-              ? latestNote?.user?.thumbnail
-              : '/assets/images/chatwoot_bot.png'
-          "
-          :size="14"
-          rounded-full
-        />
-        <p class="text-body-main text-n-slate-12 m-0 line-clamp-1">
-          {{ latestNote.content }}
-        </p>
-      </div>
-      <p v-else class="text-body-para text-n-slate-10 m-0 italic">
-        {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.NO_NOTES') }}
-      </p>
-    </div>
-
-    <!-- Section 3: Latest Previous Conversation -->
-    <div
-      v-if="latestConversation"
-      class="flex flex-col rounded-xl bg-n-card outline outline-1 outline-n-container -outline-offset-1 p-3 gap-1.6 w-full gap-1.5 cursor-pointer"
-      @click="getConversationUrl(latestConversation.id)"
-    >
-      <div
-        class="flex justify-between gap-2 w-full min-w-0"
-        :class="
-          latestConversation?.labels?.length > 0
-            ? 'sm:flex-row flex-col items-start sm:items-center '
-            : 'flex-row items-center'
-        "
-      >
-        <div class="flex items-center gap-2 py-1 min-w-0 flex-shrink">
-          <div class="flex items-center gap-1.5 min-w-0">
-            <Icon
-              icon="i-lucide-message-circle"
-              class="size-3.5 text-n-slate-11"
-            />
-            <span class="text-label-small text-n-slate-11 m-0 truncate">
-              {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.LATEST_CONVERSATION') }}
-            </span>
-          </div>
-          <div v-if="inbox?.id" class="h-3 w-px bg-n-strong rounded-lg" />
-          <div class="flex items-center gap-1 min-w-0">
-            <InboxName
-              v-if="inbox?.id"
-              :inbox="inbox"
-              class="gap-1 [&>span]:text-n-slate-11"
-            />
-            <div
-              v-if="latestConversation?.id"
-              class="flex items-center gap-1 min-w-0"
-            >
-              <Icon
-                icon="i-woot-hash"
-                class="size-3.5 text-n-slate-10 flex-shrink-0"
-              />
-              <span class="text-label-small truncate text-n-slate-11">
-                {{ latestConversation.id }}
-              </span>
-            </div>
-          </div>
-          <div
-            v-if="latestConversation?.createdAt"
-            class="h-3 w-px bg-n-strong rounded-lg"
-          />
-          <span
-            v-if="latestConversation?.updatedAt"
-            class="text-label-small text-n-slate-11 truncate min-w-0"
-          >
-            {{ formatTimestamp(latestConversation.updatedAt) }}
-          </span>
-        </div>
-        <ContactLabels
-          v-if="latestConversation?.labels?.length > 0"
-          :labels="latestConversation.labels"
-          class="flex-1 min-w-0 sm:justify-end w-full sm:w-auto"
-          disable-toggle
-        >
-          <template #before>
-            <div data-before-slot class="flex items-center gap-1.5">
-              <CardPriorityIcon
-                v-if="latestConversation.priority"
-                :priority="latestConversation.priority"
-                class="flex-shrink-0"
-              />
-              <Avatar
-                v-if="assignee?.name"
-                v-tooltip.top="assignee.name"
-                :name="assignee.name"
-                :src="assignee.thumbnail"
-                :size="14"
-                :status="assignee.availabilityStatus"
-                hide-offline-status
-                rounded-full
-              />
-              <CardStatusIcon
-                v-if="latestConversation.status"
-                :status="latestConversation.status"
-              />
-              <div class="h-3 w-px bg-n-weak rounded-lg mx-1" />
-            </div>
-          </template>
-        </ContactLabels>
-        <div v-else class="flex items-center justify-end gap-1.5 flex-1">
-          <CardPriorityIcon
-            v-if="latestConversation.priority"
-            :priority="latestConversation.priority"
-            class="flex-shrink-0"
-          />
-          <Avatar
-            v-if="assignee?.name"
-            v-tooltip.top="assignee.name"
-            :name="assignee.name"
-            :src="assignee.thumbnail"
-            :size="14"
-            :status="assignee.availability_status"
-            hide-offline-status
-            rounded-full
-          />
-          <CardStatusIcon
-            v-if="latestConversation.status"
-            :status="latestConversation.status"
-          />
-        </div>
-      </div>
-      <CardContent
-        v-if="lastMessageInConversation"
-        :last-message="lastMessageInConversation"
-        :unread-count="lastMessageInConversation?.conversation?.unreadCount"
-      />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue

@@ -0,0 +1,68 @@
+<script setup>
+import { ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
+import Policy from 'dashboard/components/policy.vue';
+
+defineProps({
+  selectedContact: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const [showDeleteSection, toggleDeleteSection] = useToggle();
+const confirmDeleteContactDialogRef = ref(null);
+
+const openConfirmDeleteContactDialog = () => {
+  confirmDeleteContactDialogRef.value?.dialogRef.open();
+};
+</script>
+
+<template>
+  <Policy :permissions="['administrator']">
+    <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
+      <Button
+        :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
+        sm
+        link
+        slate
+        class="hover:!no-underline text-n-slate-12"
+        icon="i-lucide-chevron-down"
+        trailing-icon
+        @click="toggleDeleteSection()"
+      />
+
+      <div
+        class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
+        :class="
+          showDeleteSection
+            ? 'grid-rows-[1fr] opacity-100 mt-2'
+            : 'grid-rows-[0fr] opacity-0 mt-0'
+        "
+      >
+        <div class="overflow-hidden min-h-0">
+          <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
+            {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
+            <Button
+              :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
+              sm
+              ruby
+              link
+              @click="openConfirmDeleteContactDialog()"
+            />
+          </span>
+        </div>
+      </div>
+    </div>
+    <ConfirmContactDeleteDialog
+      ref="confirmDeleteContactDialogRef"
+      :selected-contact="selectedContact"
+    />
+  </Policy>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -1,46 +1,41 @@
 <script setup>
 import { ref, computed } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useStore } from 'dashboard/composables/store';
 
-import ContactCardOverview from 'dashboard/components-next/Contacts/ContactsCard/ContactCardOverview.vue';
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import ContactLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
+import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-import Policy from 'dashboard/components/policy.vue';
-import ContactAttributeDisplay from './ContactAttributeDisplay.vue';
 import countries from 'shared/constants/countries';
 
 const props = defineProps({
   id: { type: Number, required: true },
   name: { type: String, default: '' },
   email: { type: String, default: '' },
-  labels: { type: Array, default: () => [] },
   additionalAttributes: { type: Object, default: () => ({}) },
-  customAttributes: { type: Object, default: () => ({}) },
   phoneNumber: { type: String, default: '' },
   thumbnail: { type: String, default: '' },
   availabilityStatus: { type: String, default: null },
   isExpanded: { type: Boolean, default: false },
+  isUpdating: { type: Boolean, default: false },
+  selectable: { type: Boolean, default: false },
   isSelected: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
   'toggle',
+  'updateContact',
   'showContact',
   'select',
-  'sendMessage',
-  'deleteContact',
+  'avatarHover',
 ]);
 
 const { t } = useI18n();
-const store = useStore();
 
-const isPrefetching = ref(false);
-const hasPrefetched = ref(false);
+const contactsFormRef = ref(null);
 
 const getInitialContactData = () => ({
   id: props.id,
@@ -48,11 +43,12 @@ const getInitialContactData = () => ({
   email: props.email,
   phoneNumber: props.phoneNumber,
   additionalAttributes: props.additionalAttributes,
-  labels: props.labels,
 });
 
 const contactData = ref(getInitialContactData());
 
+const isFormInvalid = computed(() => contactsFormRef.value?.isFormInvalid);
+
 const countriesMap = computed(() => {
   return countries.reduce((acc, country) => {
     acc[country.code] = country;
@@ -79,11 +75,6 @@ const countryDetails = computed(() => {
   };
 });
 
-const companyName = computed(() => {
-  const attributes = props.additionalAttributes || {};
-  return attributes.companyName || '';
-});
-
 const formattedLocation = computed(() => {
   if (!countryDetails.value) return '';
 
@@ -92,6 +83,14 @@ const formattedLocation = computed(() => {
     .join(' ');
 });
 
+const handleFormUpdate = updatedData => {
+  Object.assign(contactData.value, updatedData);
+};
+
+const handleUpdateContact = () => {
+  emit('updateContact', contactData.value);
+};
+
 const onClickExpand = () => {
   emit('toggle');
   contactData.value = getInitialContactData();
@@ -99,275 +98,147 @@ const onClickExpand = () => {
 
 const onClickViewDetails = () => emit('showContact', props.id);
 
-const onClickOpenSendMessage = () => emit('sendMessage', props.id);
-
-const onClickDeleteContact = () => {
-  emit('deleteContact', props.id);
-};
-
 const toggleSelect = checked => {
   emit('select', checked);
 };
 
-const prefetchContactData = async () => {
-  if (hasPrefetched.value || isPrefetching.value || !props.id) return;
-
-  isPrefetching.value = true;
-  try {
-    await Promise.all([
-      store.dispatch('contactNotes/get', { contactId: props.id }),
-      store.dispatch('contactConversations/get', props.id),
-    ]);
-    hasPrefetched.value = true;
-  } catch (error) {
-    // error
-  } finally {
-    isPrefetching.value = false;
-  }
-};
-
-const handleExpandHover = isHovered => {
-  if (isHovered && !props.isExpanded) {
-    prefetchContactData();
-  }
+const handleAvatarHover = isHovered => {
+  emit('avatarHover', isHovered);
 };
 </script>
 
 <template>
   <div class="relative">
-    <div
-      class="flex flex-col gap-2 p-2 lg:grid lg:gap-4 lg:items-center lg:rounded-lg lg:transition-all lg:duration-200 lg:grid-cols-[minmax(30%,1fr)_minmax(50%,1.5fr)_1fr]"
-      :class="{ 'border-b border-n-weak lg:border-none': isExpanded }"
+    <CardLayout
+      :key="id"
+      layout="row"
+      :class="{
+        'outline-n-weak !bg-n-slate-3 dark:!bg-n-solid-3': isSelected,
+      }"
     >
-      <div
-        class="flex items-center gap-3 lg:gap-2"
-        :class="{ 'lg:col-span-3': isExpanded }"
-      >
-        <div class="flex-shrink-0 size-5 flex items-center justify-center">
-          <Checkbox
-            :model-value="isSelected"
-            @change="event => toggleSelect(event.target.checked)"
-          />
-        </div>
-
+      <div class="flex items-center justify-start flex-1 gap-4">
         <div
-          class="relative hidden lg:block size-4 rounded-md hover:bg-n-alpha-2 flex-shrink-0"
-          @mouseenter.passive="handleExpandHover(true)"
-          @mouseleave.passive="handleExpandHover(false)"
+          class="relative"
+          @mouseenter="handleAvatarHover(true)"
+          @mouseleave="handleAvatarHover(false)"
         >
-          <Button
-            icon="i-lucide-chevron-down"
-            link
-            slate
-            sm
-            no-animation
-            class="flex-shrink-0 !size-8 absolute -inset-2"
-            :class="{ 'rotate-180': isExpanded }"
-            @click="onClickExpand"
-          />
-        </div>
-
-        <div class="flex-shrink-0 flex items-center">
           <Avatar
             :name="name"
             :src="thumbnail"
-            :size="24"
+            :size="48"
             :status="availabilityStatus"
             hide-offline-status
-          />
-        </div>
-
-        <h4
-          class="text-heading-3 my-0 capitalize hover:cursor-pointer truncate text-n-slate-12 lg:max-w-40"
-          @click="onClickViewDetails"
-        >
-          {{ name }}
-        </h4>
-
-        <div
-          v-if="isExpanded"
-          class="hidden lg:flex items-center gap-2 flex-shrink-0"
-        >
-          <div
-            class="w-px h-3 bg-n-strong rounded-md ltr:ml-1 rtl:mr-1 flex-shrink-0"
-          />
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.ACTIONS.SEND_MESSAGE')"
-            icon="i-lucide-message-circle"
-            link
-            sm
-            class="hover:!no-underline"
-            @click="onClickOpenSendMessage"
-          />
-          <div
-            class="w-px h-3 bg-n-strong rounded-md ltr:ml-1 rtl:mr-1 flex-shrink-0"
-          />
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.ACTIONS.VIEW_DETAILS')"
-            icon="i-lucide-info"
-            link
-            sm
-            class="hover:!no-underline"
-            @click="onClickViewDetails"
-          />
-          <Policy
-            :permissions="['administrator']"
-            class="flex items-center gap-2"
+            rounded-full
           >
-            <div
-              class="w-px h-3 bg-n-strong rounded-md ltr:ml-1 rtl:mr-1 flex-shrink-0"
-            />
+            <template v-if="selectable" #overlay="{ size }">
+              <label
+                class="flex items-center justify-center rounded-full cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] border border-n-weak"
+                :style="{ width: `${size}px`, height: `${size}px` }"
+                @click.stop
+              >
+                <Checkbox
+                  :model-value="isSelected"
+                  @change="event => toggleSelect(event.target.checked)"
+                />
+              </label>
+            </template>
+          </Avatar>
+        </div>
+        <div class="flex flex-col gap-0.5 flex-1">
+          <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
+            <span class="text-base font-medium truncate text-n-slate-12">
+              {{ name }}
+            </span>
+            <span class="inline-flex items-center gap-1">
+              <span
+                v-if="additionalAttributes?.companyName"
+                class="i-ph-building-light size-4 text-n-slate-10 mb-0.5"
+              />
+              <span
+                v-if="additionalAttributes?.companyName"
+                class="text-sm truncate text-n-slate-11"
+              >
+                {{ additionalAttributes.companyName }}
+              </span>
+            </span>
+          </div>
+          <div
+            class="flex flex-wrap items-center justify-start gap-x-3 gap-y-1"
+          >
+            <div v-if="email" class="truncate max-w-72" :title="email">
+              <span class="text-sm text-n-slate-11">
+                {{ email }}
+              </span>
+            </div>
+            <div v-if="email" class="w-px h-3 truncate bg-n-slate-6" />
+            <span v-if="phoneNumber" class="text-sm truncate text-n-slate-11">
+              {{ phoneNumber }}
+            </span>
+            <div v-if="phoneNumber" class="w-px h-3 truncate bg-n-slate-6" />
+            <span
+              v-if="countryDetails"
+              class="inline-flex items-center gap-2 text-sm truncate text-n-slate-11"
+            >
+              <Flag :country="countryDetails.countryCode" class="size-3.5" />
+              {{ formattedLocation }}
+            </span>
+            <div v-if="countryDetails" class="w-px h-3 truncate bg-n-slate-6" />
             <Button
-              :label="t('CONTACTS_LAYOUT.CARD.ACTIONS.DELETE_CONTACT')"
-              icon="i-lucide-trash-2"
-              link
-              sm
-              ruby
-              class="hover:!no-underline"
-              @click="onClickDeleteContact"
+              :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
+              variant="link"
+              size="xs"
+              @click="onClickViewDetails"
             />
-          </Policy>
-        </div>
-
-        <div
-          v-if="companyName"
-          class="my-0 capitalize h-6 px-1 inline-flex items-center gap-1 rounded-md text-n-slate-12 max-w-40 min-w-0 bg-n-label-color outline outline-1 outline-n-label-border -outline-offset-1"
-          :class="{ 'lg:hidden': isExpanded }"
-        >
-          <Icon
-            icon="i-lucide-briefcase-business"
-            class="size-3.5 flex-shrink-0 text-n-slate-11"
-          />
-          <span class="truncate text-label-small">{{ companyName }}</span>
-        </div>
-
-        <div
-          class="relative lg:hidden size-5 rounded-md hover:bg-n-alpha-2 ltr:ml-auto rtl:mr-auto flex-shrink-0"
-          @mouseenter.passive="handleExpandHover(true)"
-          @mouseleave.passive="handleExpandHover(false)"
-        >
-          <Button
-            icon="i-lucide-chevron-down"
-            link
-            slate
-            sm
-            no-animation
-            class="flex-shrink-0 !size-8 absolute -inset-1.5"
-            :class="{ 'rotate-180': isExpanded }"
-            @click="onClickExpand"
-          />
+          </div>
         </div>
       </div>
 
-      <div
-        class="flex items-center gap-2 lg:gap-2 lg:min-w-0"
-        :class="{ 'lg:hidden': isExpanded }"
-      >
+      <Button
+        icon="i-lucide-chevron-down"
+        variant="ghost"
+        color="slate"
+        size="xs"
+        :class="{ 'rotate-180': isExpanded }"
+        @click="onClickExpand"
+      />
+
+      <template #after>
         <div
-          v-if="email"
-          v-tooltip.top="{
-            content: email,
-            delay: { show: 500, hide: 0 },
-          }"
-          class="flex items-center gap-1 truncate lg:max-w-72"
+          class="transition-all duration-500 ease-in-out grid overflow-hidden"
+          :class="
+            isExpanded
+              ? 'grid-rows-[1fr] opacity-100'
+              : 'grid-rows-[0fr] opacity-0'
+          "
         >
-          <Icon
-            icon="i-woot-mail"
-            class="size-4 flex-shrink-0 text-n-slate-11"
-          />
-          <span class="text-body-main text-n-slate-12 truncate">
-            {{ email }}
-          </span>
+          <div class="overflow-hidden">
+            <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
+              <ContactsForm
+                ref="contactsFormRef"
+                :contact-data="contactData"
+                @update="handleFormUpdate"
+              />
+              <div>
+                <Button
+                  :label="
+                    t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.UPDATE_BUTTON')
+                  "
+                  size="sm"
+                  :is-loading="isUpdating"
+                  :disabled="isUpdating || isFormInvalid"
+                  @click="handleUpdateContact"
+                />
+              </div>
+            </div>
+            <ContactDeleteSection
+              :selected-contact="{
+                id: props.id,
+                name: props.name,
+              }"
+            />
+          </div>
         </div>
-
-        <div
-          v-if="email && phoneNumber"
-          class="w-px h-3 bg-n-strong rounded-lg flex-shrink-0"
-        />
-
-        <div
-          v-if="phoneNumber"
-          v-tooltip.top="{
-            content: phoneNumber,
-            delay: { show: 500, hide: 0 },
-          }"
-          class="flex items-center gap-1 truncate lg:max-w-72"
-        >
-          <Icon
-            icon="i-lucide-phone"
-            class="size-3 flex-shrink-0 text-n-slate-11"
-          />
-          <span class="text-body-main text-n-slate-12 truncate">
-            {{ phoneNumber }}
-          </span>
-        </div>
-
-        <div
-          v-if="countryDetails"
-          class="w-px h-3 bg-n-strong rounded-lg flex-shrink-0"
-        />
-
-        <div
-          v-if="countryDetails"
-          v-tooltip.top="{
-            content: formattedLocation,
-            delay: { show: 500, hide: 0 },
-          }"
-          class="flex items-center gap-2 min-w-0 text-n-slate-11"
-        >
-          <Flag
-            :country="countryDetails.countryCode"
-            class="size-3.5 flex-shrink-0"
-          />
-          <span class="text-body-main text-n-slate-12 truncate">
-            {{ formattedLocation }}
-          </span>
-        </div>
-        <ContactAttributeDisplay :custom-attributes="customAttributes" />
-      </div>
-
-      <div class="flex flex-col gap-2 lg:hidden">
-        <div v-if="labels.length > 0" class="min-h-[1rem]">
-          <ContactLabels :labels="labels" disable-toggle class="my-0" />
-        </div>
-
-        <Button
-          :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
-          link
-          xs
-          class="w-fit hover:!no-underline"
-          slate
-          @click="onClickViewDetails"
-        />
-      </div>
-
-      <div
-        class="hidden lg:flex items-center justify-end gap-3 flex-shrink-0"
-        :class="{ 'lg:hidden': isExpanded }"
-      >
-        <ContactLabels
-          :labels="labels"
-          disable-toggle
-          class="my-0 flex-1 justify-end"
-        />
-      </div>
-    </div>
-
-    <div
-      class="grid [transition:grid-template-rows_300ms_ease-out]"
-      :class="[
-        isExpanded ? 'grid-rows-[1fr]' : 'grid-rows-[0fr]',
-        isExpanded ? '' : 'overflow-hidden',
-      ]"
-    >
-      <div class="min-h-0">
-        <div
-          class="relative flex flex-col pt-3 pb-4 lg:pt-[1.125rem] lg:pb-5 overflow-visible transition-opacity duration-[600ms] ease-out"
-          :class="isExpanded ? 'opacity-100 delay-200' : 'opacity-0'"
-        >
-          <ContactCardOverview :contact-data="contactData" />
-        </div>
-      </div>
-    </div>
+      </template>
+    </CardLayout>
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -76,12 +76,12 @@ const closeMobileSidebar = () => {
     class="flex w-full h-full overflow-hidden justify-evenly bg-n-surface-1"
   >
     <div
-      class="flex flex-col w-full h-full transition-all duration-300 ltr:3xl:ml-56 rtl:3xl:mr-56"
+      class="flex flex-col w-full h-full transition-all duration-300 ltr:2xl:ml-56 rtl:2xl:mr-56"
     >
       <header class="sticky top-0 z-10 px-6 3xl:px-0">
-        <div class="w-full mx-auto max-w-4xl">
+        <div class="w-full mx-auto max-w-[40.625rem]">
           <div
-            class="flex flex-col xs:flex-row items-start xs:items-center justify-between w-full py-4 gap-2"
+            class="flex flex-col xs:flex-row items-start xs:items-center justify-between w-full py-7 gap-2"
           >
             <Breadcrumb
               :items="breadcrumbItems"
@@ -94,20 +94,23 @@ const closeMobileSidebar = () => {
                     ? $t('CONTACTS_LAYOUT.HEADER.BLOCK_CONTACT')
                     : $t('CONTACTS_LAYOUT.HEADER.UNBLOCK_CONTACT')
                 "
+                size="sm"
                 slate
+                :is-loading="isUpdating"
                 :disabled="isUpdating"
                 @click="toggleBlock"
               />
               <VoiceCallButton
                 :phone="selectedContact?.phoneNumber"
                 :contact-id="contactId"
-                size="md"
                 :label="$t('CONTACT_PANEL.CALL')"
+                size="sm"
               />
               <ComposeConversation :contact-id="contactId">
                 <template #trigger="{ toggle }">
                   <Button
                     :label="$t('CONTACTS_LAYOUT.HEADER.SEND_MESSAGE')"
+                    size="sm"
                     @click="toggle"
                   />
                 </template>
@@ -117,7 +120,7 @@ const closeMobileSidebar = () => {
         </div>
       </header>
       <main class="flex-1 px-6 overflow-y-auto 3xl:px-px">
-        <div class="w-full pt-2.5 pb-4 mx-auto max-w-4xl">
+        <div class="w-full py-4 mx-auto max-w-[40.625rem]">
           <slot name="default" />
         </div>
       </main>
@@ -126,7 +129,7 @@ const closeMobileSidebar = () => {
     <!-- Desktop sidebar -->
     <div
       v-if="slots.sidebar"
-      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-5 max-w-md ltr:border-l rtl:border-r border-n-weak bg-n-surface-2"
+      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
     >
       <slot name="sidebar" />
     </div>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactImportDialog.vue

@@ -73,7 +73,7 @@ defineExpose({ dialogRef });
           target="_blank"
           rel="noopener noreferrer"
           download="import-contacts-sample.csv"
-          class="text-n-blue-text"
+          class="text-n-blue-11"
         >
           {{
             t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.DOWNLOAD_LABEL')

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactMergeForm.vue

@@ -1,8 +1,7 @@
 <script setup>
-import { useI18n } from 'vue-i18n';
-
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import { useI18n } from 'vue-i18n';
 
 defineProps({
   selectedContact: {
@@ -38,13 +37,13 @@ const { t } = useI18n();
 
 <template>
   <div class="flex flex-col">
-    <div class="flex flex-col gap-3">
-      <div class="flex items-center justify-between h-6 gap-2">
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center justify-between h-5 gap-2">
         <label class="text-sm text-n-slate-12">
           {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PRIMARY') }}
         </label>
         <span
-          class="flex items-center justify-center px-1.5 h-6 font-420 text-xs rounded-md text-n-teal-11 outline outline-1 outline-n-weak"
+          class="flex items-center justify-center w-24 h-5 text-xs rounded-md text-n-teal-11 bg-n-alpha-2"
         >
           {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PRIMARY_HELP_LABEL') }}
         </span>
@@ -70,7 +69,7 @@ const { t } = useI18n();
         @search="query => emit('search', query)"
       />
     </div>
-    <div class="relative flex justify-center gap-2 mt-4 mb-3">
+    <div class="relative flex justify-center gap-2 top-4">
       <div v-for="i in 3" :key="i" class="relative w-4 h-8">
         <div
           class="absolute w-0 h-0 border-l-[4px] border-r-[4px] border-b-[6px] border-l-transparent border-r-transparent border-n-strong ltr:translate-x-[4px] rtl:-translate-x-[4px] -translate-y-[4px]"
@@ -80,13 +79,13 @@ const { t } = useI18n();
         />
       </div>
     </div>
-    <div class="flex flex-col gap-3">
-      <div class="flex items-center justify-between h-6 gap-2">
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center justify-between h-5 gap-2">
         <label class="text-sm text-n-slate-12">
           {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PARENT') }}
         </label>
         <span
-          class="flex items-center justify-center px-1.5 h-6 font-420 text-xs rounded-md text-n-ruby-11 outline outline-1 outline-n-weak"
+          class="flex items-center justify-center w-24 h-5 text-xs rounded-md text-n-ruby-11 bg-n-alpha-2"
         >
           {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PARENT_HELP_LABEL') }}
         </span>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue

@@ -4,11 +4,11 @@ import { useI18n } from 'vue-i18n';
 import { required, email } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
 import { splitName } from '@chatwoot/utils';
+import countries from 'shared/constants/countries.js';
 import Input from 'dashboard/components-next/input/Input.vue';
-import CountryDropdown from 'dashboard/components-next/Countries/CountryDropdown.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import PhoneNumberInput from 'dashboard/components-next/phonenumberinput/PhoneNumberInput.vue';
-import CompaniesDropdown from 'dashboard/components-next/Companies/CompaniesDropdown.vue';
 
 const props = defineProps({
   contactData: {
@@ -124,6 +124,10 @@ const prepareStateBasedOnProps = () => {
   });
 };
 
+const countryOptions = computed(() =>
+  countries.map(({ name, id }) => ({ label: name, value: id }))
+);
+
 const editDetailsForm = computed(() =>
   Object.keys(FORM_CONFIG).map(key => ({
     key,
@@ -202,14 +206,9 @@ const getMessageType = key => {
     : 'info';
 };
 
-const handleCountryChange = country => {
-  state.additionalAttributes.countryCode = country?.id || '';
-  state.additionalAttributes.country = country?.name || '';
-  emit('update', state);
-};
-
-const handleCompanyChange = company => {
-  state.additionalAttributes.companyName = company?.name || '';
+const handleCountrySelection = value => {
+  const selectedCountry = countries.find(option => option.id === value);
+  state.additionalAttributes.country = selectedCountry?.name || '';
   emit('update', state);
 };
 
@@ -239,49 +238,41 @@ defineExpose({
 </script>
 
 <template>
-  <div class="flex flex-col gap-6 w-full">
-    <div class="flex flex-col items-start gap-5 w-full">
-      <span class="text-sm font-medium text-n-slate-12">
+  <div class="flex flex-col gap-6">
+    <div class="flex flex-col items-start gap-2">
+      <span class="py-1 text-sm font-medium text-n-slate-12">
         {{ t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.TITLE') }}
       </span>
       <div class="grid w-full grid-cols-1 gap-4 sm:grid-cols-2">
         <template v-for="item in editDetailsForm" :key="item.key">
-          <CountryDropdown
+          <ComboBox
             v-if="item.key === 'COUNTRY'"
             v-model="state.additionalAttributes.countryCode"
+            :options="countryOptions"
             :placeholder="item.placeholder"
+            class="[&>div>button]:h-8"
             :class="{
-              '[&>div>button]:h-8': !isDetailsView,
-              '[&_button]:!h-10 [&_button]:!rounded-[10px]': isDetailsView,
+              '[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:!outline-transparent':
+                !isDetailsView,
+              '[&>div>button]:!bg-n-alpha-black2': isDetailsView,
             }"
-            @change="handleCountryChange"
+            @update:model-value="handleCountrySelection"
           />
           <PhoneNumberInput
             v-else-if="item.key === 'PHONE_NUMBER'"
             v-model="getFormBinding(item.key).value"
             :placeholder="item.placeholder"
             :show-border="isDetailsView"
-            :compact="!isDetailsView"
-          />
-          <CompaniesDropdown
-            v-else-if="item.key === 'COMPANY_NAME'"
-            :placeholder="item.placeholder"
-            :selected-company-name="state.additionalAttributes.companyName"
-            :class="{
-              '[&>div>button]:h-8': !isDetailsView,
-              '[&_button]:!h-10 [&_button]:!rounded-[10px]': isDetailsView,
-            }"
-            @change="handleCompanyChange"
           />
           <Input
             v-else
             v-model="getFormBinding(item.key).value"
             :placeholder="item.placeholder"
             :message-type="getMessageType(item.key)"
-            :custom-input-class="`!pt-1 !pb-1 ${
+            :custom-input-class="`h-8 !pt-1 !pb-1 ${
               !isDetailsView
-                ? '[&:not(.error,.focus)]:!outline-transparent h-8'
-                : 'h-10 !rounded-[10px]'
+                ? '[&:not(.error,.focus)]:!outline-transparent'
+                : ''
             }`"
             class="w-full"
             @input="
@@ -296,19 +287,18 @@ defineExpose({
         </template>
       </div>
     </div>
-    <div class="flex flex-col items-start gap-5">
-      <span class="text-sm font-medium text-n-slate-12">
+    <div class="flex flex-col items-start gap-2">
+      <span class="py-1 text-sm font-medium text-n-slate-12">
         {{ t('CONTACTS_LAYOUT.CARD.SOCIAL_MEDIA.TITLE') }}
       </span>
       <div class="flex flex-wrap gap-2">
         <div
           v-for="item in socialProfilesForm"
           :key="item.key"
-          class="flex items-center h-8 gap-2 px-2 bg-n-alpha-2 dark:bg-n-solid-2"
+          class="flex items-center h-8 gap-2 px-2 rounded-lg"
           :class="{
-            'rounded-[10px] outline-1 outline outline-n-weak -outline-offset-1 hover:outline-n-slate-6':
-              isDetailsView,
-            'rounded-lg': !isDetailsView,
+            'bg-n-alpha-2 dark:bg-n-solid-2': isDetailsView,
+            'bg-n-alpha-2 dark:bg-n-solid-3': !isDetailsView,
           }"
         >
           <Icon

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -1,13 +1,10 @@
 <script setup>
-import { useToggle } from '@vueuse/core';
-import { vOnClickOutside } from '@vueuse/components';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import ContactSortMenu from './components/ContactSortMenu.vue';
 import ContactMoreActions from './components/ContactMoreActions.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
-import DisplayPropertiesMenu from './components/DisplayPropertiesMenu.vue';
 
 defineProps({
   showSearch: { type: Boolean, default: true },
@@ -32,25 +29,17 @@ const emit = defineEmits([
   'createSegment',
   'deleteSegment',
 ]);
-
-const [showDisplayProperties, toggleDisplayProperties] = useToggle(false);
-
-const closeDisplayProperties = () => {
-  if (showDisplayProperties.value) {
-    toggleDisplayProperties(false);
-  }
-};
 </script>
 
 <template>
   <header class="sticky top-0 z-10">
     <div
-      class="flex items-start sm:items-center justify-between w-full py-4 px-6 gap-2 mx-auto after:absolute after:inset-x-0 after:-bottom-4 after:bg-gradient-to-b after:from-n-surface-1 after:from-10% after:dark:from-0% after:to-transparent after:h-4 after:pointer-events-none"
+      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
     >
-      <span class="text-heading-1 truncate text-n-slate-12">
+      <span class="text-xl font-medium truncate text-n-slate-12">
         {{ headerTitle }}
       </span>
-      <div class="flex items-center flex-col sm:flex-row flex-shrink-0 gap-3">
+      <div class="flex items-center flex-col sm:flex-row flex-shrink-0 gap-4">
         <div v-if="showSearch" class="flex items-center gap-2 w-full">
           <Input
             :model-value="searchValue"
@@ -70,23 +59,7 @@ const closeDisplayProperties = () => {
             </template>
           </Input>
         </div>
-        <div class="flex items-center flex-shrink-0 gap-2">
-          <div class="w-px h-3 rounded-lg bg-n-strong" />
-          <div v-on-click-outside="closeDisplayProperties" class="relative">
-            <Button
-              icon="i-lucide-settings-2"
-              color="slate"
-              :label="$t('CONTACTS_LAYOUT.HEADER.DISPLAY_PROPERTIES')"
-              size="sm"
-              :variant="!showDisplayProperties ? 'ghost' : 'faded'"
-              @click="toggleDisplayProperties()"
-            />
-            <DisplayPropertiesMenu
-              v-if="showDisplayProperties"
-              class="absolute top-full mt-1 max-md:ltr:left-0 max-md:rtl:right-0 md:ltr:right-0 md:rtl:left-0"
-            />
-          </div>
-          <div class="w-px h-3 rounded-lg bg-n-strong mx-1" />
+        <div class="flex items-center flex-shrink-0 gap-4">
           <div class="flex items-center gap-2">
             <div v-if="!isLabelView && !isActiveView" class="relative">
               <Button
@@ -139,9 +112,7 @@ const closeDisplayProperties = () => {
               @export="emit('export')"
             />
           </div>
-          <div
-            class="w-px h-3 rounded-lg bg-n-strong ltr:ml-1 rtl:mr-2 ltr:mr-1 rtl:ml-2"
-          />
+          <div class="w-px h-4 bg-n-strong" />
           <ComposeConversation>
             <template #trigger="{ toggle }">
               <Button :label="buttonLabel" size="sm" @click="toggle" />

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -294,7 +294,7 @@ defineExpose({
   >
     <template #filter>
       <div
-        class="absolute z-20 mt-1 ltr:-right-52 rtl:-left-52 sm:ltr:right-0 sm:rtl:left-0 top-full"
+        class="absolute mt-1 ltr:-right-52 rtl:-left-52 sm:ltr:right-0 sm:rtl:left-0 top-full"
       >
         <ContactsFilter
           v-if="showFiltersModal"

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue

@@ -105,7 +105,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute z-20 top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue

@@ -62,7 +62,7 @@ const activeFilterQueryData = computed(() => {
       t('CONTACTS_LAYOUT.FILTER.ACTIVE_FILTERS.CLEAR_FILTERS')
     "
     :show-clear-button="!hasActiveSegments"
-    class="max-w-[105rem] px-6 relative z-20"
+    class="max-w-[60rem] px-6"
     @open-filter="emit('openFilter')"
     @clear-filters="emit('clearFilters')"
   />

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/DisplayPropertiesMenu.vue

@@ -1,162 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-
-const { t } = useI18n();
-const { uiSettings, updateUISettings } = useUISettings();
-
-const contactAttributes = useMapGetter('attributes/getContactAttributes');
-
-const MAX_SELECTED = 3;
-
-const selectedAttributeKeys = computed({
-  get: () => uiSettings.value?.contact_list_display_properties || [],
-  set: value => {
-    updateUISettings({
-      contact_list_display_properties: value,
-    });
-  },
-});
-
-const selectedAttributes = computed(() => {
-  return (
-    contactAttributes.value?.filter(attr =>
-      selectedAttributeKeys.value.includes(attr.attributeKey)
-    ) || []
-  );
-});
-
-const otherAttributes = computed(() => {
-  return (
-    contactAttributes.value?.filter(
-      attr => !selectedAttributeKeys.value.includes(attr.attributeKey)
-    ) || []
-  );
-});
-
-const canSelectMore = computed(() => {
-  return selectedAttributeKeys.value.length < MAX_SELECTED;
-});
-
-const toggleAttribute = attributeKey => {
-  const currentKeys = [...selectedAttributeKeys.value];
-  const index = currentKeys.indexOf(attributeKey);
-
-  if (index > -1) {
-    currentKeys.splice(index, 1);
-  } else if (currentKeys.length < MAX_SELECTED) {
-    currentKeys.push(attributeKey);
-  }
-
-  selectedAttributeKeys.value = currentKeys;
-};
-
-const removeAttribute = attributeKey => {
-  const currentKeys = [...selectedAttributeKeys.value];
-  const index = currentKeys.indexOf(attributeKey);
-  if (index > -1) {
-    currentKeys.splice(index, 1);
-    selectedAttributeKeys.value = currentKeys;
-  }
-};
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-2 px-3 pt-3 pb-4 bg-n-alpha-3 rounded-xl outline outline-1 outline-n-weak -outline-offset-1 w-80 z-20 backdrop-blur-md"
-  >
-    <div class="flex items-start gap-1 flex-col">
-      <h3 class="text-heading-3 text-n-slate-12 m-0">
-        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.TITLE') }}
-      </h3>
-      <p class="text-body-main text-n-slate-11 m-0">
-        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.DESCRIPTION') }}
-      </p>
-    </div>
-
-    <div v-if="selectedAttributes.length > 0" class="flex flex-col gap-2">
-      <span class="pt-2 text-label-small text-n-slate-11">
-        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.SELECTED_ATTRIBUTES') }}
-      </span>
-      <div class="flex flex-wrap gap-2">
-        <div
-          v-for="attribute in selectedAttributes"
-          :key="attribute.attributeKey"
-          class="inline-flex items-center gap-1 ltr:pl-1 rtl:pr-1 ltr:pr-2 rtl:pl-2 rounded-lg bg-n-button-color shadow-[0_1px_2px_0_rgba(27,28,29,0.04)] outline outline-1 -outline-offset-1 outline-n-container h-8"
-        >
-          <div class="size-5 flex items-center justify-center">
-            <Checkbox
-              model-value
-              @change="removeAttribute(attribute.attributeKey)"
-            />
-          </div>
-          <span class="text-body-main text-n-slate-12">
-            {{ attribute.attributeDisplayName }}
-          </span>
-          <Button
-            icon="i-lucide-x"
-            slate
-            xs
-            ghost
-            class="!size-4 !rounded-md"
-            @click="removeAttribute(attribute.attributeKey)"
-          />
-        </div>
-      </div>
-    </div>
-
-    <div v-if="otherAttributes.length > 0" class="flex flex-col gap-2">
-      <span class="pt-2 text-label-small text-n-slate-11">
-        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.OTHER_ATTRIBUTES') }}
-      </span>
-      <div class="flex flex-wrap gap-2">
-        <div
-          v-for="attribute in otherAttributes"
-          :key="attribute.attributeKey"
-          class="inline-flex items-center gap-1 ltr:pl-1 rtl:pr-1 ltr:pr-2 rtl:pl-2 rounded-lg shadow-[0_1px_2px_0_rgba(27,28,29,0.04)] outline outline-1 -outline-offset-1 outline-n-container h-8 bg-n-button-color"
-          :class="[
-            canSelectMore ? 'cursor-pointer' : 'opacity-50 cursor-not-allowed',
-          ]"
-          @click="canSelectMore && toggleAttribute(attribute.attributeKey)"
-        >
-          <div class="size-5 flex items-center justify-center">
-            <Checkbox
-              :model-value="false"
-              :disabled="!canSelectMore"
-              @change="toggleAttribute(attribute.attributeKey)"
-            />
-          </div>
-          <span class="text-body-main text-n-slate-12">
-            {{ attribute.attributeDisplayName }}
-          </span>
-          <Button
-            v-if="attribute.attributeDescription"
-            v-tooltip.top="{
-              content: attribute.attributeDescription,
-              delay: { show: 500, hide: 0 },
-            }"
-            icon="i-lucide-info"
-            slate
-            xs
-            ghost
-            :disabled="!canSelectMore"
-            class="!size-4 !rounded-md"
-          />
-        </div>
-      </div>
-    </div>
-
-    <div
-      v-if="contactAttributes.length === 0"
-      class="flex flex-col items-center justify-center gap-3 py-8"
-    >
-      <p class="text-body-main text-center text-n-slate-11 m-0">
-        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.NO_ATTRIBUTES') }}
-      </p>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -5,6 +5,7 @@ import { useRoute } from 'vue-router';
 import ContactListHeaderWrapper from 'dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue';
 import ContactsActiveFiltersPreview from 'dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
+import ContactsLoadMore from 'dashboard/components-next/Contacts/ContactsLoadMore.vue';
 
 const props = defineProps({
   searchValue: { type: String, default: '' },
@@ -19,6 +20,9 @@ const props = defineProps({
   segmentsId: { type: [String, Number], default: 0 },
   hasAppliedFilters: { type: Boolean, default: false },
   isFetchingList: { type: Boolean, default: false },
+  useInfiniteScroll: { type: Boolean, default: false },
+  hasMore: { type: Boolean, default: false },
+  isLoadingMore: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -27,6 +31,7 @@ const emit = defineEmits([
   'search',
   'applyFilter',
   'clearFilters',
+  'loadMore',
 ]);
 
 const route = useRoute();
@@ -61,11 +66,19 @@ const updateCurrentPage = page => {
 const openFilter = () => {
   contactListHeaderWrapper.value?.onToggleFilters();
 };
+
+const showLoadMore = computed(() => {
+  return props.useInfiniteScroll && props.hasMore;
+});
+
+const showPagination = computed(() => {
+  return !props.useInfiniteScroll && props.showPaginationFooter;
+});
 </script>
 
 <template>
   <section
-    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-surface"
+    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-surface-1"
   >
     <div class="flex flex-col w-full h-full transition-all duration-300">
       <ContactListHeaderWrapper
@@ -86,7 +99,7 @@ const openFilter = () => {
         @clear-filters="emit('clearFilters')"
       />
       <main class="flex-1 overflow-y-auto">
-        <div class="w-full mx-auto">
+        <div class="w-full mx-auto max-w-[60rem]">
           <ContactsActiveFiltersPreview
             v-if="showActiveFiltersPreview"
             :active-segment="activeSegment"
@@ -94,9 +107,14 @@ const openFilter = () => {
             @open-filter="openFilter"
           />
           <slot name="default" />
+          <ContactsLoadMore
+            v-if="showLoadMore"
+            :is-loading="isLoadingMore"
+            @load-more="emit('loadMore')"
+          />
         </div>
       </main>
-      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0">
+      <footer v-if="showPagination" class="sticky bottom-0 z-0 px-4 pb-4">
         <PaginationFooter
           current-page-info="CONTACTS_LAYOUT.PAGINATION_FOOTER.SHOWING"
           :current-page="currentPage"

app/javascript/dashboard/components-next/Contacts/ContactsLoadMore.vue

@@ -0,0 +1,28 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['loadMore']);
+
+const { t } = useI18n();
+</script>
+
+<template>
+  <div class="flex justify-center py-4">
+    <Button
+      :label="t('CONTACTS_LAYOUT.LOAD_MORE')"
+      :is-loading="isLoading"
+      variant="faded"
+      color="slate"
+      size="sm"
+      @click="emit('loadMore')"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactCustomAttributeItem.vue

@@ -9,7 +9,6 @@ import ListAttribute from 'dashboard/components-next/CustomAttributes/ListAttrib
 import CheckboxAttribute from 'dashboard/components-next/CustomAttributes/CheckboxAttribute.vue';
 import DateAttribute from 'dashboard/components-next/CustomAttributes/DateAttribute.vue';
 import OtherAttribute from 'dashboard/components-next/CustomAttributes/OtherAttribute.vue';
-import HelperTextPopup from 'dashboard/components/ui/HelperTextPopup.vue';
 
 const props = defineProps({
   attribute: {
@@ -76,15 +75,11 @@ const CurrentAttributeComponent = computed(() => {
 
 <template>
   <div
-    class="grid grid-cols-[auto,auto] group/attribute items-center w-full gap-4"
+    class="grid grid-cols-[140px,1fr] group/attribute items-center w-full gap-2"
     :class="isEditingView ? 'min-h-10' : 'min-h-11'"
   >
-    <div class="flex items-center gap-1.5 min-w-0">
-      <HelperTextPopup
-        v-if="attribute.attributeDescription"
-        :message="attribute.attributeDescription"
-      />
-      <span class="text-body-main truncate text-n-slate-12">
+    <div class="flex items-center justify-between truncate">
+      <span class="text-sm font-medium truncate text-n-slate-12">
         {{ attribute.attributeDisplayName }}
       </span>
     </div>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactCustomAttributes.vue

@@ -108,7 +108,7 @@ const hasNoUsedAttributes = computed(() => usedAttributes.value.length === 0);
 </script>
 
 <template>
-  <div v-if="hasContactAttributes" class="flex flex-col gap-4 px-5 pt-4 pb-6">
+  <div v-if="hasContactAttributes" class="flex flex-col gap-6 px-6 py-6">
     <div v-if="!hasNoUsedAttributes" class="flex flex-col gap-2">
       <ContactCustomAttributeItem
         v-for="attribute in usedAttributes"
@@ -117,16 +117,16 @@ const hasNoUsedAttributes = computed(() => usedAttributes.value.length === 0);
         :attribute="attribute"
       />
     </div>
-    <div v-if="!hasNoUnusedAttributes" class="flex items-center gap-2">
+    <div v-if="!hasNoUnusedAttributes" class="flex items-center gap-3">
       <div class="flex-1 h-[1px] bg-n-slate-5" />
-      <span class="text-xs font-420 text-n-slate-10">{{
+      <span class="text-sm font-medium text-n-slate-10">{{
         t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.UNUSED_ATTRIBUTES', {
           count: unusedAttributesCount,
         })
       }}</span>
       <div class="flex-1 h-[1px] bg-n-slate-5" />
     </div>
-    <div class="flex flex-col gap-4">
+    <div class="flex flex-col gap-3">
       <div v-if="!hasNoUnusedAttributes" class="relative">
         <span class="absolute i-lucide-search size-3.5 top-2 left-3" />
         <input
@@ -135,7 +135,7 @@ const hasNoUsedAttributes = computed(() => usedAttributes.value.length === 0);
           :placeholder="
             t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.SEARCH_PLACEHOLDER')
           "
-          class="w-full h-8 py-2 ltr:pl-10 ltr:pr-2 rtl:pr-10 rtl:pl-2 mb-0 reset-base outline-n-weak outline-1 outline hover:outline-n-slate-6 text-sm border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12 outline-offset-0"
+          class="w-full h-8 py-2 pl-10 pr-2 text-sm reset-base outline-none border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12"
         />
       </div>
       <div

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactHistory.vue

@@ -3,7 +3,6 @@ import { computed } from 'vue';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useRoute } from 'vue-router';
 import { useI18n } from 'vue-i18n';
-import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import ConversationCard from 'dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue';
@@ -14,6 +13,11 @@ const route = useRoute();
 const conversations = useMapGetter(
   'contactConversations/getAllConversationsByContactId'
 );
+const contactsById = useMapGetter('contacts/getContactById');
+const stateInbox = useMapGetter('inboxes/getInboxById');
+const accountLabels = useMapGetter('labels/getLabels');
+
+const accountLabelsValue = computed(() => accountLabels.value);
 
 const uiFlags = useMapGetter('contactConversations/getUIFlags');
 const isFetching = computed(() => uiFlags.value.isFetching);
@@ -32,17 +36,16 @@ const contactConversations = computed(() =>
   </div>
   <div
     v-else-if="contactConversations.length > 0"
-    class="px-6 pt-4 pb-6 divide-y divide-n-weak"
+    class="px-6 py-4 divide-y divide-n-strong [&>*:hover]:!border-y-transparent [&>*:hover+*]:!border-t-transparent"
   >
     <ConversationCard
       v-for="conversation in contactConversations"
       :key="conversation.id"
-      :chat="useSnakeCase(conversation, { deep: true })"
-      enable-context-menu
-      compact
-      show-assignee
-      :allowed-context-menu-options="['open-new-tab', 'copy-link']"
-      :enable-selection="false"
+      :conversation="conversation"
+      :contact="contactsById(conversation.meta.sender.id)"
+      :state-inbox="stateInbox(conversation.inboxId)"
+      :account-labels="accountLabelsValue"
+      class="rounded-none hover:rounded-xl hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3"
     />
   </div>
   <p v-else class="px-6 py-10 text-sm leading-6 text-center text-n-slate-11">

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue

@@ -103,12 +103,12 @@ const onMergeContacts = async () => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-6 px-5 pb-6 pt-4">
-    <div class="flex flex-col gap-2 mt-4">
-      <h4 class="text-base font-medium text-n-slate-12">
+  <div class="flex flex-col gap-8 px-6 py-6">
+    <div class="flex flex-col gap-2">
+      <h4 class="text-base text-n-slate-12">
         {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.TITLE') }}
       </h4>
-      <p class="text-sm font-420 text-n-slate-11">
+      <p class="text-sm text-n-slate-11">
         {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.DESCRIPTION') }}
       </p>
     </div>
@@ -126,6 +126,13 @@ const onMergeContacts = async () => {
       @search="onContactSearch"
     />
     <div class="flex items-center justify-between gap-3">
+      <Button
+        variant="faded"
+        color="slate"
+        :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CANCEL')"
+        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        @click="resetState"
+      />
       <Button
         :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CONFIRM')"
         class="w-full"
@@ -133,12 +140,6 @@ const onMergeContacts = async () => {
         :disabled="isMergingContact"
         @click="onMergeContacts"
       />
-      <Button
-        slate
-        :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CANCEL')"
-        class="w-full"
-        @click="resetState"
-      />
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactNotes.vue

@@ -55,12 +55,12 @@ useKeyboardEvents(keyboardEvents);
 </script>
 
 <template>
-  <div class="flex flex-col gap-4 pt-4 pb-6">
+  <div class="flex flex-col gap-6 py-6">
     <Editor
       v-model="state.message"
       :placeholder="t('CONTACTS_LAYOUT.SIDEBAR.NOTES.PLACEHOLDER')"
       focus-on-mount
-      class="[&>div]:px-4 [&>div]:py-4 px-5"
+      class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 px-6"
     >
       <template #actions>
         <div class="flex items-center gap-3">
@@ -87,7 +87,7 @@ useKeyboardEvents(keyboardEvents);
       <ContactNoteItem
         v-for="note in notes"
         :key="note.id"
-        class="mx-5 py-4"
+        class="mx-6 py-4"
         :note="note"
         :written-by="getWrittenBy(note)"
         allow-delete

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/components/ContactNoteItem.vue

@@ -48,26 +48,10 @@ onMounted(() => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-1.5 border-b border-n-strong group/note">
-    <div class="flex items-center justify-between w-full gap-1.5 min-w-0 h-9">
-      <div class="min-w-0 truncate text-n-slate-11 text-xs font-440">
-        {{ dynamicTime(note.createdAt) }}
-      </div>
-      <div class="flex items-center gap-1">
-        <Button
-          v-if="allowDelete"
-          ghost
-          ruby
-          size="xs"
-          icon="i-lucide-trash"
-          class="opacity-0 group-hover/note:opacity-100"
-          @click="handleDelete"
-        />
+  <div class="flex flex-col gap-2 border-b border-n-strong group/note">
+    <div class="flex items-center justify-between gap-2">
+      <div class="flex items-center gap-1.5 min-w-0">
         <Avatar
-          v-tooltip.left="{
-            content: writtenBy,
-            delay: { show: 500, hide: 0 },
-          }"
           :name="note?.user?.name || 'Bot'"
           :src="
             note?.user?.name
@@ -77,12 +61,30 @@ onMounted(() => {
           :size="16"
           rounded-full
         />
+        <div class="min-w-0 truncate">
+          <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
+            <span class="font-medium text-n-slate-12">{{ writtenBy }}</span>
+            {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.WROTE') }}
+            <span class="font-medium text-n-slate-12">
+              {{ dynamicTime(note.createdAt) }}
+            </span>
+          </span>
+        </div>
       </div>
+      <Button
+        v-if="allowDelete"
+        variant="faded"
+        color="ruby"
+        size="xs"
+        icon="i-lucide-trash"
+        class="opacity-0 group-hover/note:opacity-100"
+        @click="handleDelete"
+      />
     </div>
     <p
       ref="noteContentRef"
       v-dompurify-html="formatMessage(note.content || '')"
-      class="mb-0 text-body-main prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
+      class="mb-0 prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
       :class="{
         'line-clamp-4': collapsible && !isExpanded && needsCollapse,
       }"

app/javascript/dashboard/components-next/Contacts/Pages/ContactDetails.vue

@@ -11,7 +11,6 @@ import ContactLabels from 'dashboard/components-next/Contacts/ContactLabels/Cont
 import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue';
 import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
 import Policy from 'dashboard/components/policy.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   selectedContact: {
@@ -25,8 +24,6 @@ const emit = defineEmits(['goToContactsList']);
 const { t } = useI18n();
 const store = useStore();
 
-const wrapperRef = ref(null);
-
 const confirmDeleteContactDialogRef = ref(null);
 
 const avatarFile = ref(null);
@@ -124,17 +121,17 @@ const handleAvatarDelete = async () => {
 </script>
 
 <template>
-  <div class="flex flex-col items-start gap-6 pb-6 w-full">
-    <div ref="wrapperRef" class="flex flex-col items-start gap-3 w-full">
+  <div class="flex flex-col items-start gap-8 pb-6">
+    <div class="flex flex-col items-start gap-3">
       <Avatar
         :src="avatarSrc || ''"
         :name="selectedContact?.name || ''"
-        :size="64"
+        :size="72"
         allow-upload
         @upload="handleAvatarUpload"
         @delete="handleAvatarDelete"
       />
-      <div class="flex flex-col gap-2">
+      <div class="flex flex-col gap-1">
         <h3 class="text-base font-medium text-n-slate-12">
           {{ selectedContact?.name }}
         </h3>
@@ -143,44 +140,27 @@ const handleAvatarDelete = async () => {
             v-if="selectedContact?.identifier"
             class="inline-flex items-center gap-1 text-sm text-n-slate-11"
           >
-            <Icon
-              icon="i-ph-user-gear"
-              class="text-n-slate-10 size-4 flex-shrink-0"
-            />
+            <span class="i-ph-user-gear text-n-slate-10 size-4" />
             {{ selectedContact?.identifier }}
           </span>
-          <span class="inline-flex items-start gap-1 text-sm text-n-slate-11">
-            <Icon
+          <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
+            <span
               v-if="selectedContact?.identifier"
-              icon="i-ph-activity"
-              class="text-n-slate-10 size-4 flex-shrink-0 mt-0.5"
+              class="i-ph-activity text-n-slate-10 size-4"
             />
-            <div
-              class="flex flex-col sm:flex-row sm:inline-flex items-start sm:items-center gap-1 sm:gap-3"
-            >
-              <span>
-                {{
-                  $t('CONTACTS_LAYOUT.DETAILS.CREATED_AT', { date: createdAt })
-                }}
-              </span>
-              <div class="w-px h-3 rounded-xl bg-n-weak hidden sm:block" />
-              <span>
-                {{
-                  $t('CONTACTS_LAYOUT.DETAILS.LAST_ACTIVITY', {
-                    date: lastActivityAt,
-                  })
-                }}
-              </span>
-            </div>
+            {{ $t('CONTACTS_LAYOUT.DETAILS.CREATED_AT', { date: createdAt }) }}
+            •
+            {{
+              $t('CONTACTS_LAYOUT.DETAILS.LAST_ACTIVITY', {
+                date: lastActivityAt,
+              })
+            }}
           </span>
         </div>
       </div>
-      <ContactLabels
-        :wrapper-ref="wrapperRef"
-        :contact-id="selectedContact?.id"
-      />
+      <ContactLabels :contact-id="selectedContact?.id" />
     </div>
-    <div class="flex flex-col items-start gap-6 w-full">
+    <div class="flex flex-col items-start gap-6">
       <ContactsForm
         ref="contactsFormRef"
         :contact-data="contactData"
@@ -195,23 +175,21 @@ const handleAvatarDelete = async () => {
         @click="updateContact"
       />
     </div>
-    <Policy :permissions="['administrator']" class="w-full">
-      <div class="w-full h-px bg-n-slate-3 mt-1 mb-7" />
+    <Policy :permissions="['administrator']">
       <div
-        class="flex items-end justify-between w-full gap-4 outline outline-1 outline-n-weak rounded-2xl p-4"
+        class="flex flex-col items-start w-full gap-4 pt-6 border-t border-n-strong"
       >
         <div class="flex flex-col gap-2">
           <h6 class="text-base font-medium text-n-slate-12">
             {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT') }}
           </h6>
-          <span class="text-sm font-420 text-n-slate-11">
+          <span class="text-sm text-n-slate-11">
             {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT_DESCRIPTION') }}
           </span>
         </div>
         <Button
           :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-          ruby
-          class="flex-shrink-0"
+          color="ruby"
           @click="openConfirmDeleteContactDialog"
         />
       </div>

app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue

@@ -9,8 +9,6 @@ import {
   ExceptionWithMessage,
 } from 'shared/helpers/CustomErrors';
 import ContactsCard from 'dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue';
-import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
-import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
 
 const props = defineProps({
   contacts: { type: Array, required: true },
@@ -30,10 +28,7 @@ const route = useRoute();
 const uiFlags = useMapGetter('contacts/getUIFlags');
 const isUpdating = computed(() => uiFlags.value.isUpdating);
 const expandedCardId = ref(null);
-const selectedContactId = ref(null);
-const composeConversationRef = ref(null);
-const confirmDeleteContactDialogRef = ref(null);
-const contactToDelete = ref(null);
+const hoveredAvatarId = ref(null);
 
 const selectedIdsSet = computed(() => new Set(props.selectedContactIds || []));
 
@@ -71,42 +66,27 @@ const onClickViewDetails = async id => {
   await router.push({ name, params, query: route.query });
 };
 
-const toggleExpanded = async id => {
-  const isExpanding = expandedCardId.value !== id;
+const toggleExpanded = id => {
   expandedCardId.value = expandedCardId.value === id ? null : id;
-
-  // Fetch contactable inboxes when expanding a card
-  if (isExpanding) {
-    try {
-      await store.dispatch('contacts/fetchContactableInbox', id);
-    } catch (error) {
-      // error
-    }
-  }
 };
 
 const isSelected = id => selectedIdsSet.value.has(id);
 
+const shouldShowSelection = id => {
+  return hoveredAvatarId.value === id || isSelected(id);
+};
+
 const handleSelect = (id, value) => {
   emit('toggleContact', { id, value });
 };
 
-const handleSendMessage = id => {
-  selectedContactId.value = String(id);
-  composeConversationRef.value?.toggle();
-};
-
-const handleDeleteContact = id => {
-  const contact = props.contacts.find(c => c.id === id);
-  if (contact) {
-    contactToDelete.value = { id: contact.id, name: contact.name };
-    confirmDeleteContactDialogRef.value?.dialogRef.open();
-  }
+const handleAvatarHover = (id, isHovered) => {
+  hoveredAvatarId.value = isHovered ? id : null;
 };
 </script>
 
 <template>
-  <div class="flex flex-col divide-y divide-n-slate-3">
+  <div class="flex flex-col gap-4">
     <div v-for="contact in contacts" :key="contact.id" class="relative">
       <ContactsCard
         :id="contact.id"
@@ -115,37 +95,17 @@ const handleDeleteContact = id => {
         :thumbnail="contact.thumbnail"
         :phone-number="contact.phoneNumber"
         :additional-attributes="contact.additionalAttributes"
-        :custom-attributes="contact.customAttributes"
         :availability-status="contact.availabilityStatus"
         :is-expanded="expandedCardId === contact.id"
         :is-updating="isUpdating"
+        :selectable="shouldShowSelection(contact.id)"
         :is-selected="isSelected(contact.id)"
-        :labels="contact.labels || []"
         @toggle="toggleExpanded(contact.id)"
         @update-contact="updateContact"
         @show-contact="onClickViewDetails"
         @select="value => handleSelect(contact.id, value)"
-        @send-message="handleSendMessage"
-        @delete-contact="handleDeleteContact"
+        @avatar-hover="value => handleAvatarHover(contact.id, value)"
       />
     </div>
-    <ComposeConversation
-      ref="composeConversationRef"
-      :contact-id="selectedContactId"
-      is-modal
-    >
-      <template #trigger="{ toggle }">
-        <button
-          type="button"
-          class="hidden"
-          aria-hidden="true"
-          @click="toggle"
-        />
-      </template>
-    </ComposeConversation>
-    <ConfirmContactDeleteDialog
-      ref="confirmDeleteContactDialogRef"
-      :selected-contact="contactToDelete"
-    />
   </div>
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardAvatar.vue

@@ -1,58 +0,0 @@
-<script setup>
-import { ref, computed } from 'vue';
-import Avatar from 'next/avatar/Avatar.vue';
-import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-
-const props = defineProps({
-  contact: { type: Object, required: true },
-  selected: { type: Boolean, default: false },
-  enableSelection: { type: Boolean, default: true },
-  hideThumbnail: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['selectConversation']);
-
-const hovered = ref(false);
-
-const onThumbnailHover = () => {
-  hovered.value = !props.hideThumbnail;
-};
-
-const onThumbnailLeave = () => {
-  hovered.value = false;
-};
-
-const selectedModel = computed({
-  get: () => props.selected,
-  set: value => {
-    emit('selectConversation', value);
-  },
-});
-</script>
-
-<template>
-  <div
-    class="relative flex items-center flex-shrink-0"
-    @mouseenter="onThumbnailHover"
-    @mouseleave="onThumbnailLeave"
-  >
-    <Avatar
-      v-if="!hideThumbnail"
-      :name="contact.name"
-      :src="contact.thumbnail"
-      :size="24"
-      :status="contact.availability_status"
-      hide-offline-status
-    >
-      <template v-if="enableSelection" #overlay>
-        <div
-          v-if="hovered || selected"
-          class="flex items-center justify-center rounded-md cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] size-6"
-          @click.stop
-        >
-          <Checkbox v-model="selectedModel" />
-        </div>
-      </template>
-    </Avatar>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardContent.vue

@@ -1,47 +0,0 @@
-<script setup>
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import MessagePreview from './MessagePreview.vue';
-import VoiceCallStatus from './VoiceCallStatus.vue';
-import UnreadBadge from './UnreadBadge.vue';
-
-defineProps({
-  lastMessage: { type: Object, default: null },
-  voiceCallStatus: { type: String, default: '' },
-  voiceCallDirection: { type: String, default: '' },
-  unreadCount: { type: Number, default: 0 },
-  showExpandedPreview: { type: Boolean, default: false },
-});
-</script>
-
-<template>
-  <div
-    class="grid grid-cols-[1fr_auto] gap-1.5"
-    :class="showExpandedPreview ? 'items-end' : 'items-center'"
-  >
-    <VoiceCallStatus
-      v-if="voiceCallStatus"
-      key="voice-status-row"
-      :status="voiceCallStatus"
-      :direction="voiceCallDirection"
-      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
-    />
-    <MessagePreview
-      v-else-if="lastMessage"
-      key="message-preview"
-      :message="lastMessage"
-      :multi-line="showExpandedPreview"
-      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
-    />
-    <span
-      v-else
-      key="no-messages"
-      class="inline-grid grid-flow-col auto-cols-max items-center gap-1 text-body-main"
-      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
-    >
-      <Icon icon="i-lucide-info" class="size-3.5" />
-      {{ $t(`CHAT_LIST.NO_MESSAGES`) }}
-    </span>
-
-    <UnreadBadge :count="unreadCount" :align-bottom="showExpandedPreview" />
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardHeader.vue

@@ -1,23 +0,0 @@
-<script setup>
-import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
-
-defineProps({
-  contactName: { type: String, required: true },
-  timestamp: { type: Number, required: true },
-  createdAt: { type: Number, required: true },
-});
-</script>
-
-<template>
-  <div class="grid grid-cols-[1fr_auto] items-center gap-2 h-5">
-    <h4 class="text-sm my-0 capitalize truncate text-n-slate-12 font-medium">
-      {{ contactName }}
-    </h4>
-
-    <TimeAgo
-      :last-activity-timestamp="timestamp"
-      :created-at-timestamp="createdAt"
-      class="font-440 !text-xs shrink-0"
-    />
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardLabels.vue

@@ -1,191 +1,95 @@
 <script setup>
-import {
-  ref,
-  computed,
-  inject,
-  nextTick,
-  useSlots,
-  watch,
-  useAttrs,
-} from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useThrottleFn } from '@vueuse/core';
-import { useMapGetter } from 'dashboard/composables/store';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import Label from 'dashboard/components-next/label/Label.vue';
+import { ref, computed } from 'vue';
 
 const props = defineProps({
-  labels: {
+  conversationLabels: {
     type: Array,
     required: true,
   },
-  disableToggle: {
-    type: Boolean,
-    default: false,
+  accountLabels: {
+    type: Array,
+    required: true,
   },
 });
 
-defineOptions({ inheritAttrs: false });
+const WIDTH_CONFIG = Object.freeze({
+  DEFAULT_WIDTH: 80,
+  CHAR_WIDTH: {
+    SHORT: 8, // For labels <= 5 chars
+    LONG: 6, // For labels > 5 chars
+  },
+  BASE_WIDTH: 12, // dot + gap
+  THRESHOLD: 5, // character length threshold
+});
 
-const attrs = useAttrs();
-const slots = useSlots();
-const { t } = useI18n();
-
-const accountLabels = useMapGetter('labels/getLabels');
+const containerRef = ref(null);
+const maxLabels = ref(1);
 
 const activeLabels = computed(() => {
-  return accountLabels.value.filter(({ title }) =>
-    props.labels.includes(title)
-  );
+  const labelSet = new Set(props.conversationLabels);
+  return props.accountLabels?.filter(({ title }) => labelSet.has(title));
 });
 
-const showAllLabels = ref(false);
-const showExpandLabelButton = ref(false);
-const labelPosition = ref(-1);
-const labelContainer = ref(null);
+const calculateLabelWidth = ({ title = '' }) => {
+  const charWidth =
+    title.length > WIDTH_CONFIG.THRESHOLD
+      ? WIDTH_CONFIG.CHAR_WIDTH.LONG
+      : WIDTH_CONFIG.CHAR_WIDTH.SHORT;
 
-// Show if there are labels OR if before slot exists
-const showSection = computed(
-  () => activeLabels.value.length > 0 || !!slots.before
-);
-
-const computeVisibleLabelPosition = () => {
-  const container = labelContainer.value;
-  if (!container || activeLabels.value.length === 0) {
-    showExpandLabelButton.value = false;
-    return;
-  }
-
-  const labels = container.querySelectorAll('[data-label]');
-  if (labels.length === 0) {
-    showExpandLabelButton.value = false;
-    return;
-  }
-
-  // Early exit if all labels are visible
-  if (showAllLabels.value) return;
-
-  const beforeSlot = container.querySelector('[data-before-slot]');
-  const beforeSlotWidth = beforeSlot?.offsetWidth ?? 0;
-  const availableWidth = container.clientWidth - 46 - beforeSlotWidth;
-
-  let totalWidth = 0;
-  const labelsArray = Array.from(labels);
-
-  // Find last visible label index using some() - stops early on overflow
-  const overflowIndex = labelsArray.findIndex(label => {
-    totalWidth += label.offsetWidth + 6;
-    return totalWidth > availableWidth;
-  });
-
-  const visibleIndex =
-    overflowIndex === -1 ? labelsArray.length - 1 : overflowIndex - 1;
-
-  labelPosition.value = visibleIndex;
-  showExpandLabelButton.value = visibleIndex < labelsArray.length - 1;
+  return title.length * charWidth + WIDTH_CONFIG.BASE_WIDTH;
 };
 
-const throttledCalculate = useThrottleFn(computeVisibleLabelPosition, 16);
+const getAverageWidth = labels => {
+  if (!labels.length) return WIDTH_CONFIG.DEFAULT_WIDTH;
 
-watch(activeLabels, () => nextTick(throttledCalculate), { immediate: true });
+  const totalWidth = labels.reduce(
+    (sum, label) => sum + calculateLabelWidth(label),
+    0
+  );
 
-// Recalculate when parent triggers (e.g., tab changes in ChatList)
-// Needed because inbox conversation view shows metadata inside CardLabels, affecting available width
-const recalculateKey = inject('recalculateLabelsKey', null);
+  return totalWidth / labels.length;
+};
 
-if (recalculateKey) {
-  watch(recalculateKey, () => nextTick(throttledCalculate));
-}
+const visibleLabels = computed(() =>
+  activeLabels.value?.slice(0, maxLabels.value)
+);
 
-const hiddenLabelsCount = computed(() => {
-  if (!showExpandLabelButton.value || showAllLabels.value) return 0;
-  return activeLabels.value.length - labelPosition.value - 1;
-});
+const updateVisibleLabels = () => {
+  if (!containerRef.value) return;
 
-// Check if all labels are hidden (none visible)
-const allLabelsHidden = computed(() => {
-  return labelPosition.value === -1 && activeLabels.value.length > 0;
-});
+  const containerWidth = containerRef.value.offsetWidth;
+  const avgWidth = getAverageWidth(activeLabels.value);
 
-// Label text for button when disableToggle is true and all labels are hidden
-const labelsCountText = computed(() => {
-  if (props.disableToggle && allLabelsHidden.value) {
-    return t('CONVERSATION.CARD.LABELS_COUNT', {
-      count: activeLabels.value.length,
-    });
-  }
-  if (!showAllLabels.value && hiddenLabelsCount.value > 0) {
-    return hiddenLabelsCount.value;
-  }
-  return '';
-});
-
-const hiddenLabelsTooltip = computed(() => {
-  if (!props.disableToggle) return '';
-  // When all labels are hidden, show all label titles
-  if (allLabelsHidden.value) {
-    return activeLabels.value.map(label => label.title).join(', ');
-  }
-  if (!showExpandLabelButton.value) return '';
-  const hiddenLabels = activeLabels.value.slice(labelPosition.value + 1);
-  return hiddenLabels.map(label => label.title).join(', ');
-});
-
-const tooltipText = computed(() => {
-  if (props.disableToggle && hiddenLabelsTooltip.value) {
-    return hiddenLabelsTooltip.value;
-  }
-  return showAllLabels.value
-    ? t('CONVERSATION.CARD.HIDE_LABELS')
-    : t('CONVERSATION.CARD.SHOW_LABELS');
-});
-
-const onShowLabels = e => {
-  e.stopPropagation();
-  if (props.disableToggle) return;
-  showAllLabels.value = !showAllLabels.value;
-  nextTick(() => computeVisibleLabelPosition());
+  maxLabels.value = Math.max(1, Math.floor(containerWidth / avgWidth));
 };
 </script>
 
 <template>
   <div
-    v-if="showSection"
-    ref="labelContainer"
-    v-bind="attrs"
-    v-resize="throttledCalculate"
-    data-labels-container
-    class="flex items-center flex-shrink min-w-0 min-h-6 gap-x-1.5 gap-y-1 [&:not(:has([data-label],[data-before-slot]))]:hidden"
-    :class="{ 'h-auto overflow-visible flex-row flex-wrap': showAllLabels }"
+    ref="containerRef"
+    v-resize="updateVisibleLabels"
+    class="flex items-center gap-2.5 w-full min-w-0 h-6 overflow-hidden"
   >
-    <slot name="before" />
-
-    <Label
-      v-for="(label, index) in activeLabels"
-      :key="label ? label.id : index"
-      data-label
-      :label="label"
-      compact
-      :class="{
-        'invisible absolute': !showAllLabels && index > labelPosition,
-      }"
-    />
-    <Button
-      v-if="showExpandLabelButton || (disableToggle && allLabelsHidden)"
-      v-tooltip.top="{
-        content: tooltipText,
-        delay: { show: 1000, hide: 0 },
-      }"
-      :label="labelsCountText"
-      xs
-      slate
-      :no-animation="disableToggle"
-      :icon="labelsCountText ? 'i-lucide-plus' : 'i-lucide-chevron-left'"
-      class="!py-0 !px-1.5 flex-shrink-0 !rounded-md !bg-n-button-color -outline-offset-1 !gap-0.5 [&>span:first-child]:!text-n-slate-10 [&>span:last-child]:!text-n-slate-11"
-      :class="{ 'cursor-default': disableToggle }"
-      @click="onShowLabels"
-    />
+    <template v-for="(label, index) in visibleLabels" :key="label.id">
+      <div
+        class="flex items-center gap-1.5 min-w-0"
+        :class="[
+          index !== visibleLabels.length - 1
+            ? 'flex-shrink-0 text-ellipsis'
+            : 'flex-shrink',
+        ]"
+      >
+        <div
+          :style="{ backgroundColor: label.color }"
+          class="size-1.5 rounded-full flex-shrink-0"
+        />
+        <span
+          class="text-sm text-n-slate-10 whitespace-nowrap"
+          :class="{ truncate: index === visibleLabels.length - 1 }"
+        >
+          {{ label.title }}
+        </span>
+      </div>
+    </template>
   </div>
-  <template v-else />
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue

@@ -0,0 +1,67 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+
+const props = defineProps({
+  conversation: {
+    type: Object,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const { getPlainText } = useMessageFormatter();
+
+const lastNonActivityMessageContent = computed(() => {
+  const { lastNonActivityMessage = {}, customAttributes = {} } =
+    props.conversation;
+  const { email: { subject } = {} } = customAttributes;
+  return getPlainText(
+    subject || lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT')
+  );
+});
+
+const assignee = computed(() => {
+  const { meta: { assignee: agent = {} } = {} } = props.conversation;
+  return {
+    name: agent.name ?? agent.availableName,
+    thumbnail: agent.thumbnail,
+    status: agent.availabilityStatus,
+  };
+});
+
+const unreadMessagesCount = computed(() => {
+  const { unreadCount } = props.conversation;
+  return unreadCount;
+});
+</script>
+
+<template>
+  <div class="flex items-end w-full gap-2 pb-1">
+    <p class="w-full mb-0 text-sm leading-7 text-n-slate-12 line-clamp-2">
+      {{ lastNonActivityMessageContent }}
+    </p>
+    <div class="flex items-center flex-shrink-0 gap-2 pb-2">
+      <Avatar
+        v-if="assignee.name"
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="20"
+        :status="assignee.status"
+        rounded-full
+      />
+      <div
+        v-if="unreadMessagesCount > 0"
+        class="inline-flex items-center justify-center rounded-full size-5 bg-n-brand"
+      >
+        <span class="text-xs font-semibold text-white">
+          {{ unreadMessagesCount }}
+        </span>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue

@@ -0,0 +1,108 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue';
+
+const props = defineProps({
+  conversation: {
+    type: Object,
+    required: true,
+  },
+  accountLabels: {
+    type: Array,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+
+const slaCardLabelRef = ref(null);
+
+const { getPlainText } = useMessageFormatter();
+
+const lastNonActivityMessageContent = computed(() => {
+  const { lastNonActivityMessage = {}, customAttributes = {} } =
+    props.conversation;
+  const { email: { subject } = {} } = customAttributes;
+  return getPlainText(
+    subject || lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT')
+  );
+});
+
+const assignee = computed(() => {
+  const { meta: { assignee: agent = {} } = {} } = props.conversation;
+  return {
+    name: agent.name ?? agent.availableName,
+    thumbnail: agent.thumbnail,
+    status: agent.availabilityStatus,
+  };
+});
+
+const unreadMessagesCount = computed(() => {
+  const { unreadCount } = props.conversation;
+  return unreadCount;
+});
+
+const hasSlaThreshold = computed(() => {
+  return (
+    slaCardLabelRef.value?.hasSlaThreshold && props.conversation?.slaPolicyId
+  );
+});
+
+defineExpose({
+  hasSlaThreshold,
+});
+</script>
+
+<template>
+  <div class="flex flex-col w-full gap-1">
+    <div class="flex items-center justify-between w-full gap-2 py-1 h-7">
+      <p class="mb-0 text-sm leading-7 text-n-slate-12 line-clamp-1">
+        {{ lastNonActivityMessageContent }}
+      </p>
+
+      <div
+        v-if="unreadMessagesCount > 0"
+        class="inline-flex items-center justify-center flex-shrink-0 rounded-full size-5 bg-n-brand"
+      >
+        <span class="text-xs font-semibold text-white">
+          {{ unreadMessagesCount }}
+        </span>
+      </div>
+    </div>
+
+    <div
+      class="grid items-center gap-2.5 h-7"
+      :class="
+        hasSlaThreshold
+          ? 'grid-cols-[auto_auto_1fr_20px]'
+          : 'grid-cols-[1fr_20px]'
+      "
+    >
+      <SLACardLabel
+        v-show="hasSlaThreshold"
+        ref="slaCardLabelRef"
+        :conversation="conversation"
+      />
+      <div v-if="hasSlaThreshold" class="w-px h-3 bg-n-slate-4" />
+      <div class="overflow-hidden">
+        <CardLabels
+          :conversation-labels="conversation.labels"
+          :account-labels="accountLabels"
+        />
+      </div>
+      <Avatar
+        v-if="assignee.name"
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="20"
+        :status="assignee.status"
+        rounded-full
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMetaSection.vue

@@ -1,103 +0,0 @@
-<script setup>
-import { computed, useTemplateRef } from 'vue';
-import Avatar from 'next/avatar/Avatar.vue';
-import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
-import CardPriorityIcon from './CardPriorityIcon.vue';
-import CardStatusIcon from './CardStatusIcon.vue';
-import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
-
-const props = defineProps({
-  chat: { type: Object, required: true },
-  inbox: { type: Object, required: true },
-  showInboxName: { type: Boolean, default: false },
-  showAssignee: { type: Boolean, default: false },
-  assignee: { type: Object, default: () => ({}) },
-  inline: { type: Boolean, default: false },
-  isLabelsEmpty: { type: Boolean, default: false },
-});
-
-const slaCardLabel = useTemplateRef('slaCardLabel');
-
-const hasSlaPolicyId = computed(
-  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
-);
-
-const showSection = computed(() => {
-  if (props.inline) {
-    return (
-      hasSlaPolicyId.value ||
-      props.chat.priority ||
-      (props.showAssignee && props.assignee.name)
-    );
-  }
-  return (
-    props.showInboxName ||
-    (props.showAssignee && props.assignee.name) ||
-    props.chat.priority ||
-    props.chat.status ||
-    hasSlaPolicyId.value
-  );
-});
-</script>
-
-<template>
-  <!-- Full meta section (when not inline) -->
-  <div
-    v-if="showSection && !inline"
-    class="flex items-center justify-between min-w-0 gap-8 h-6 mb-1"
-  >
-    <div class="flex-1 min-w-0 flex items-center gap-0.5">
-      <InboxName v-if="showInboxName" :inbox="inbox" class="min-w-0" />
-    </div>
-    <div class="flex items-center gap-1.5 flex-shrink-0">
-      <CardPriorityIcon
-        v-if="chat.priority"
-        :priority="chat.priority"
-        class="flex-shrink-0"
-      />
-      <Avatar
-        v-if="showAssignee && assignee.name"
-        v-tooltip.top="{
-          content: assignee.name,
-          delay: { show: 500, hide: 0 },
-        }"
-        :name="assignee.name"
-        :src="assignee.thumbnail"
-        :size="14"
-        :status="assignee.availability_status"
-        hide-offline-status
-        rounded-full
-      />
-      <CardStatusIcon v-if="chat.status" :status="chat.status" />
-    </div>
-  </div>
-
-  <!-- Inline meta section (compact mode for cases in inbox and label filter view) -->
-  <div
-    v-else-if="showSection && inline"
-    data-before-slot
-    class="flex items-center gap-1.5 flex-shrink-0"
-  >
-    <div class="flex items-center gap-1.5">
-      <CardPriorityIcon
-        v-if="chat.priority"
-        :priority="chat.priority"
-        class="flex-shrink-0"
-      />
-      <Avatar
-        v-if="showAssignee && assignee.name"
-        v-tooltip.top="assignee.name"
-        :name="assignee.name"
-        :src="assignee.thumbnail"
-        :size="14"
-        :status="assignee.availability_status"
-        hide-offline-status
-        rounded-full
-      />
-      <CardStatusIcon v-if="chat.status" :status="chat.status" />
-    </div>
-    <div v-if="hasSlaPolicyId" class="rounded-lg h-2 w-px bg-n-strong mx-0.5" />
-    <SLACardLabel v-if="hasSlaPolicyId" ref="slaCardLabel" :chat="chat" />
-    <div v-if="!isLabelsEmpty" class="rounded-lg h-2 w-px bg-n-strong mx-0.5" />
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue

@@ -1,42 +1,207 @@
 <script setup>
-import { computed } from 'vue';
 import { CONVERSATION_PRIORITY } from 'shared/constants/messages';
 
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
+defineProps({
   priority: {
     type: String,
     default: '',
   },
-  showEmpty: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const icons = {
-  [CONVERSATION_PRIORITY.URGENT]: 'i-woot-priority-urgent',
-  [CONVERSATION_PRIORITY.HIGH]: 'i-woot-priority-high',
-  [CONVERSATION_PRIORITY.MEDIUM]: 'i-woot-priority-medium',
-  [CONVERSATION_PRIORITY.LOW]: 'i-woot-priority-low',
-};
-
-const iconName = computed(() => {
-  if (props.priority && icons[props.priority]) {
-    return icons[props.priority];
-  }
-  return props.showEmpty ? 'i-woot-priority-empty' : '';
 });
 </script>
 
+<!-- eslint-disable vue/no-static-inline-styles -->
 <template>
-  <Icon
-    v-tooltip.top="{
-      content: priority,
-      delay: { show: 500, hide: 0 },
-    }"
-    :icon="iconName"
-    class="size-4 text-n-slate-5"
-  />
+  <div class="inline-flex items-center justify-center rounded-md">
+    <!-- Low Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.LOW"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+      </g>
+    </svg>
+
+    <!-- Medium Priority  -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.MEDIUM"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-slate-6"
+        />
+      </g>
+    </svg>
+
+    <!-- High Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.HIGH"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-amber-9"
+        />
+      </g>
+    </svg>
+
+    <!-- Urgent Priority -->
+    <svg
+      v-if="priority === CONVERSATION_PRIORITY.URGENT"
+      width="20"
+      height="20"
+      viewBox="0 0 20 20"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+    >
+      <mask
+        id="mask0_2030_12879"
+        style="mask-type: alpha"
+        maskUnits="userSpaceOnUse"
+        x="0"
+        y="0"
+        width="20"
+        height="20"
+      >
+        <rect width="20" height="20" fill="#D9D9D9" />
+      </mask>
+      <g mask="url(#mask0_2030_12879)">
+        <rect
+          x="3.33301"
+          y="10"
+          width="3.33333"
+          height="6.66667"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+        <rect
+          x="8.33301"
+          y="6.6665"
+          width="3.33333"
+          height="10"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+        <rect
+          x="13.333"
+          y="3.3335"
+          width="3.33333"
+          height="13.3333"
+          rx="1.66667"
+          class="fill-n-ruby-9"
+        />
+      </g>
+    </svg>
+  </div>
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardStatusIcon.vue

@@ -1,42 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { CONVERSATION_STATUS } from 'shared/constants/messages';
-
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  status: {
-    type: String,
-    default: '',
-  },
-  showEmpty: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const icons = {
-  [CONVERSATION_STATUS.OPEN]: 'i-woot-status-open',
-  [CONVERSATION_STATUS.RESOLVED]: 'i-woot-status-resolved',
-  [CONVERSATION_STATUS.PENDING]: 'i-woot-status-pending',
-  [CONVERSATION_STATUS.SNOOZED]: 'i-woot-status-snoozed',
-};
-
-const iconName = computed(() => {
-  if (props.status && icons[props.status]) {
-    return icons[props.status];
-  }
-  return props.showEmpty ? 'i-woot-status-empty' : '';
-});
-</script>
-
-<template>
-  <Icon
-    v-tooltip.top="{
-      content: status,
-      delay: { show: 500, hide: 0 },
-    }"
-    :icon="iconName"
-    class="size-4 flex-shrink-0"
-  />
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.story.vue

@@ -0,0 +1,477 @@
+<script setup>
+import { computed } from 'vue';
+import ConversationCard from './ConversationCard.vue';
+
+// Base conversation object
+const conversationWithoutMeta = {
+  meta: {
+    sender: {
+      additionalAttributes: {},
+      availabilityStatus: 'offline',
+      email: 'candice@chatwoot.com',
+      id: 29,
+      name: 'Candice Matherson',
+      phone_number: '+918585858585',
+      identifier: null,
+      thumbnail: '',
+      customAttributes: {
+        linkContact: 'https://apple.com',
+        listContact: 'Not spam',
+        textContact: 'hey',
+        checkboxContact: true,
+      },
+      last_activity_at: 1712127410,
+      created_at: 1712127389,
+    },
+    channel: 'Channel::Email',
+    assignee: {
+      id: 1,
+      accountId: 2,
+      availabilityStatus: 'online',
+      autoOffline: false,
+      confirmed: true,
+      email: 'sivin@chatwoot.com',
+      availableName: 'Sivin',
+      name: 'Sivin',
+      role: 'administrator',
+      thumbnail: '',
+      customRoleId: null,
+    },
+    hmacVerified: false,
+  },
+  id: 38,
+  messages: [
+    {
+      id: 3597,
+      content: 'Sivin set the priority to low',
+      accountId: 2,
+      inboxId: 7,
+      conversationId: 38,
+      messageType: 2,
+      createdAt: 1730885168,
+      updatedAt: '2024-11-06T09:26:08.565Z',
+      private: false,
+      status: 'sent',
+      source_id: null,
+      contentType: 'text',
+      contentAttributes: {},
+      senderType: null,
+      senderId: null,
+      externalSourceIds: {},
+      additionalAttributes: {},
+      processedMessageContent: 'Sivin set the priority to low',
+      sentiment: {},
+      conversation: {
+        assigneeId: 1,
+        unreadCount: 0,
+        lastActivityAt: 1730885168,
+        contactInbox: {
+          sourceId: 'candice@chatwoot.com',
+        },
+      },
+    },
+  ],
+  accountId: 2,
+  uuid: '21bd8638-a711-4080-b4ac-7fda1bc71837',
+  additionalAttributes: {
+    mail_subject: 'Test email',
+  },
+  agentLastSeenAt: 0,
+  assigneeLastSeenAt: 0,
+  canReply: true,
+  contactLastSeenAt: 0,
+  customAttributes: {},
+  inboxId: 7,
+  labels: [],
+  status: 'open',
+  createdAt: 1730836533,
+  timestamp: 1730885168,
+  firstReplyCreatedAt: 1730836533,
+  unreadCount: 0,
+  lastNonActivityMessage: {
+    id: 3591,
+    content:
+      'Hello, I bought some paper but they did not come with the indices as we had assumed. Was there a change in the product line?',
+    account_id: 2,
+    inbox_id: 7,
+    conversation_id: 38,
+    message_type: 1,
+    created_at: 1730836533,
+    updated_at: '2024-11-05T19:55:37.158Z',
+    private: false,
+    status: 'sent',
+    source_id:
+      'conversation/21bd8638-a711-4080-b4ac-7fda1bc71837/messages/3591@paperlayer.test',
+    content_type: 'text',
+    content_attributes: {
+      cc_emails: ['test@gmail.com'],
+      bcc_emails: [],
+      to_emails: [],
+    },
+    sender_type: 'User',
+    sender_id: 1,
+    external_source_ids: {},
+    additional_attributes: {},
+    processed_message_content:
+      'Hello, I bought some paper but they did not come with the indices as we had assumed. Was there a change in the product line?',
+    sentiment: {},
+    conversation: {
+      assignee_id: 1,
+      unread_count: 0,
+      last_activity_at: 1730885168,
+      contact_inbox: {
+        source_id: 'candice@chatwoot.com',
+      },
+    },
+    sender: {
+      id: 1,
+      name: 'Sivin',
+      available_name: 'Sivin',
+      avatar_url: '',
+      type: 'user',
+      availability_status: 'online',
+      thumbnail: '',
+    },
+  },
+  lastActivityAt: 1730885168,
+  priority: 'low',
+  waitingSince: 0,
+  slaPolicyId: null,
+  slaEvents: [],
+};
+
+const conversationWithMeta = {
+  meta: {
+    sender: {
+      additionalAttributes: {},
+      availabilityStatus: 'offline',
+      email: 'willy@chatwoot.com',
+      id: 29,
+      name: 'Willy Castelot',
+      phoneNumber: '+918585858585',
+      identifier: null,
+      thumbnail: '',
+      customAttributes: {
+        linkContact: 'https://apple.com',
+        listContact: 'Not spam',
+        textContact: 'hey',
+        checkboxContact: true,
+      },
+      lastActivityAt: 1712127410,
+      createdAt: 1712127389,
+    },
+    channel: 'Channel::Email',
+    assignee: {
+      id: 1,
+      accountId: 2,
+      availabilityStatus: 'online',
+      autoOffline: false,
+      confirmed: true,
+      email: 'sivin@chatwoot.com',
+      availableName: 'Sivin',
+      name: 'Sivin',
+      role: 'administrator',
+      thumbnail: '',
+      customRoleId: null,
+    },
+    hmacVerified: false,
+  },
+  id: 37,
+  messages: [
+    {
+      id: 3599,
+      content:
+        'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
+      accountId: 2,
+      inboxId: 7,
+      conversationId: 37,
+      messageType: 1,
+      createdAt: 1730885428,
+      updatedAt: '2024-11-06T09:30:30.619Z',
+      private: false,
+      status: 'sent',
+      sourceId:
+        'conversation/53df668d-329d-420e-8fe9-980cb0e4d63c/messages/3599@paperlayer.test',
+      contentType: 'text',
+      contentAttributes: {
+        ccEmails: [],
+        bccEmails: [],
+        toEmails: [],
+      },
+      sender_type: 'User',
+      senderId: 1,
+      externalSourceIds: {},
+      additionalAttributes: {},
+      processedMessageContent:
+        'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
+      sentiment: {},
+      conversation: {
+        assignee_id: 1,
+        unread_count: 0,
+        last_activity_at: 1730885428,
+        contact_inbox: {
+          source_id: 'candice@chatwoot.com',
+        },
+      },
+      sender: {
+        id: 1,
+        name: 'Sivin',
+        availableName: 'Sivin',
+        avatarUrl: '',
+        type: 'user',
+        availabilityStatus: 'online',
+        thumbnail: '',
+      },
+    },
+  ],
+  accountId: 2,
+  uuid: '53df668d-329d-420e-8fe9-980cb0e4d63c',
+  additionalAttributes: {
+    mail_subject: 'we',
+  },
+  agentLastSeenAt: 1730885428,
+  assigneeLastSeenAt: 1730885428,
+  canReply: true,
+  contactLastSeenAt: 0,
+  customAttributes: {},
+  inboxId: 7,
+  labels: [
+    'billing',
+    'delivery',
+    'lead',
+    'premium-customer',
+    'software',
+    'ops-handover',
+  ],
+  muted: false,
+  snoozedUntil: null,
+  status: 'open',
+  createdAt: 1722487645,
+  timestamp: 1730885428,
+  firstReplyCreatedAt: 1722487645,
+  unreadCount: 0,
+  lastNonActivityMessage: {
+    id: 3599,
+    content:
+      'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
+    account_id: 2,
+    inbox_id: 7,
+    conversation_id: 37,
+    message_type: 1,
+    created_at: 1730885428,
+    updated_at: '2024-11-06T09:30:30.619Z',
+    private: false,
+    status: 'sent',
+    source_id:
+      'conversation/53df668d-329d-420e-8fe9-980cb0e4d63c/messages/3599@paperlayer.test',
+    content_type: 'text',
+    content_attributes: {
+      cc_emails: [],
+      bcc_emails: [],
+      to_emails: [],
+    },
+    sender_type: 'User',
+    sender_id: 1,
+    external_source_ids: {},
+    additional_attributes: {},
+    processed_message_content:
+      'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
+    sentiment: {},
+    conversation: {
+      assignee_id: 1,
+      unread_count: 2,
+      last_activity_at: 1730885428,
+      contact_inbox: {
+        source_id: 'willy@chatwoot.com',
+      },
+    },
+    sender: {
+      id: 1,
+      name: 'Sivin',
+      available_name: 'Sivin',
+      avatar_url: '',
+      type: 'user',
+      availability_status: 'online',
+      thumbnail: '',
+    },
+  },
+  lastActivityAt: 1730885428,
+  priority: 'urgent',
+  waitingSince: 1730885428,
+  slaPolicyId: 3,
+  appliedSla: {
+    id: 4,
+    sla_id: 3,
+    sla_status: 'active_with_misses',
+    created_at: 1712127410,
+    updated_at: 1712127545,
+    sla_description:
+      'Premium Service Level Agreements (SLAs) are contracts that define clear expectations ',
+    sla_name: 'Premium SLA',
+    sla_first_response_time_threshold: 120,
+    sla_next_response_time_threshold: 180,
+    sla_only_during_business_hours: false,
+    sla_resolution_time_threshold: 360,
+  },
+  slaEvents: [
+    {
+      id: 8,
+      event_type: 'frt',
+      meta: {},
+      updated_at: 1712127545,
+      created_at: 1712127545,
+    },
+    {
+      id: 9,
+      event_type: 'rt',
+      meta: {},
+      updated_at: 1712127790,
+      created_at: 1712127790,
+    },
+  ],
+};
+
+const contactForConversationWithoutMeta = computed(() => ({
+  availabilityStatus: null,
+  email: 'candice@chatwoot.com',
+  id: 29,
+  name: 'Candice Matherson',
+  phoneNumber: '+918585858585',
+  identifier: null,
+  thumbnail: 'https://api.dicebear.com/9.x/dylan/svg?seed=George',
+  customAttributes: {},
+  last_activity_at: 1712127410,
+  createdAt: 1712127389,
+  contactInboxes: [],
+}));
+
+const contactForConversationWithMeta = computed(() => ({
+  availabilityStatus: null,
+  email: 'willy@chatwoot.com',
+  id: 29,
+  name: 'Willy Castelot',
+  phoneNumber: '+918585858585',
+  identifier: null,
+  thumbnail: 'https://api.dicebear.com/9.x/dylan/svg?seed=Liam',
+  customAttributes: {},
+  lastActivityAt: 1712127410,
+  createdAt: 1712127389,
+  contactInboxes: [],
+}));
+
+const webWidgetInbox = computed(() => ({
+  phone_number: '+918585858585',
+  channel_type: 'Channel::WebWidget',
+}));
+
+const accountLabels = computed(() => [
+  {
+    id: 1,
+    title: 'billing',
+    description: 'Label is used for tagging billing related conversations',
+    color: '#28AD21',
+    show_on_sidebar: true,
+  },
+  {
+    id: 3,
+    title: 'delivery',
+    description: null,
+    color: '#A2FDD5',
+    show_on_sidebar: true,
+  },
+  {
+    id: 6,
+    title: 'lead',
+    description: null,
+    color: '#F161C8',
+    show_on_sidebar: true,
+  },
+  {
+    id: 4,
+    title: 'ops-handover',
+    description: null,
+    color: '#A53326',
+    show_on_sidebar: true,
+  },
+  {
+    id: 5,
+    title: 'premium-customer',
+    description: null,
+    color: '#6FD4EF',
+    show_on_sidebar: true,
+  },
+  {
+    id: 2,
+    title: 'software',
+    description: null,
+    color: '#8F6EF2',
+    show_on_sidebar: true,
+  },
+]);
+</script>
+
+<template>
+  <Story
+    title="Components/ConversationCard"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Conversation without meta">
+      <div class="flex flex-col">
+        <ConversationCard
+          :key="conversationWithoutMeta.id"
+          :conversation="conversationWithoutMeta"
+          :contact="contactForConversationWithoutMeta"
+          :state-inbox="webWidgetInbox"
+          :account-labels="accountLabels"
+          class="hover:bg-n-alpha-1"
+        />
+      </div>
+    </Variant>
+    <Variant title="Conversation with meta (SLA, Labels)">
+      <div class="flex flex-col">
+        <ConversationCard
+          :key="conversationWithMeta.id"
+          :conversation="{
+            ...conversationWithMeta,
+            priority: 'medium',
+          }"
+          :contact="contactForConversationWithMeta"
+          :state-inbox="webWidgetInbox"
+          :account-labels="accountLabels"
+          class="hover:bg-n-alpha-1"
+        />
+      </div>
+    </Variant>
+    <Variant title="Conversation without meta (Unread count)">
+      <div class="flex flex-col">
+        <ConversationCard
+          :key="conversationWithoutMeta.id"
+          :conversation="{
+            ...conversationWithoutMeta,
+            unreadCount: 2,
+            priority: 'high',
+          }"
+          :contact="contactForConversationWithoutMeta"
+          :state-inbox="webWidgetInbox"
+          :account-labels="accountLabels"
+          class="hover:bg-n-alpha-1"
+        />
+      </div>
+    </Variant>
+    <Variant title="Conversation with meta (SLA, Labels, Unread count)">
+      <div class="flex flex-col">
+        <ConversationCard
+          :key="conversationWithMeta.id"
+          :conversation="{
+            ...conversationWithMeta,
+            unreadCount: 2,
+          }"
+          :contact="contactForConversationWithMeta"
+          :state-inbox="webWidgetInbox"
+          :account-labels="accountLabels"
+          class="hover:bg-n-alpha-1"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue

@@ -1,243 +1,133 @@
 <script setup>
 import { computed, ref } from 'vue';
-import { useRouter } from 'vue-router';
-import { useBreakpoints } from '@vueuse/core';
-import { useMapGetter } from 'dashboard/composables/store';
-import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
-import wootConstants from 'dashboard/constants/globals';
-import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
-import ConversationContextMenu from 'dashboard/components/widgets/conversation/contextMenu/Index.vue';
-import ConversationCardExpanded from './ConversationCardExpanded.vue';
-import ConversationCardCompact from './ConversationCardCompact.vue';
+import { getInboxIconByType } from 'dashboard/helper/inbox';
+import { useRouter, useRoute } from 'vue-router';
+import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper.js';
+import { dynamicTime, shortTimestamp } from 'shared/helpers/timeHelper';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardMessagePreview from './CardMessagePreview.vue';
+import CardMessagePreviewWithMeta from './CardMessagePreviewWithMeta.vue';
+import CardPriorityIcon from './CardPriorityIcon.vue';
 
 const props = defineProps({
-  activeLabel: { type: String, default: '' },
-  chat: { type: Object, default: () => ({}) },
-  hideThumbnail: { type: Boolean, default: false },
-  teamId: { type: [String, Number], default: 0 },
-  foldersId: { type: [String, Number], default: 0 },
-  showAssignee: { type: Boolean, default: false },
-  conversationType: { type: String, default: '' },
-  selected: { type: Boolean, default: false },
-  compact: { type: Boolean, default: false },
-  enableContextMenu: { type: Boolean, default: false },
-  allowedContextMenuOptions: { type: Array, default: () => [] },
-  enableSelection: { type: Boolean, default: true },
-  isExpandedLayout: { type: Boolean, default: false },
-  isPreviousConversations: { type: Boolean, default: false },
+  conversation: {
+    type: Object,
+    required: true,
+  },
+  contact: {
+    type: Object,
+    required: true,
+  },
+  stateInbox: {
+    type: Object,
+    required: true,
+  },
+  accountLabels: {
+    type: Array,
+    required: true,
+  },
 });
 
-const emit = defineEmits([
-  'contextMenuToggle',
-  'assignAgent',
-  'assignLabel',
-  'assignTeam',
-  'markAsUnread',
-  'markAsRead',
-  'assignPriority',
-  'updateConversationStatus',
-  'deleteConversation',
-  'selectConversation',
-  'deSelectConversation',
-]);
-
 const router = useRouter();
+const route = useRoute();
 
-const breakpoints = useBreakpoints({
-  lg: wootConstants.LARGE_SCREEN_BREAKPOINT,
-});
-const isLargeScreen = breakpoints.greaterOrEqual('lg');
+const cardMessagePreviewWithMetaRef = ref(null);
 
-// Show expanded only when: isExpandedLayout=true AND screen >= 1024px
-const showExpanded = computed(() => {
-  return props.isExpandedLayout && isLargeScreen.value;
-});
+const currentContact = computed(() => props.contact);
 
-const showContextMenu = ref(false);
-const contextMenu = ref({ x: null, y: null });
-
-const currentChat = useMapGetter('getSelectedChat');
-const inboxesList = useMapGetter('inboxes/getInboxes');
-const activeInbox = useMapGetter('getSelectedInbox');
-const accountId = useMapGetter('getCurrentAccountId');
-const contactGetter = useMapGetter('contacts/getContact');
-const inboxGetter = useMapGetter('inboxes/getInbox');
-
-const chatMetadata = computed(() => props.chat.meta || {});
-const assignee = computed(() => chatMetadata.value.assignee || {});
-const senderId = computed(() => chatMetadata.value.sender?.id);
-const currentContact = computed(() =>
-  senderId.value ? contactGetter.value(senderId.value) : {}
+const currentContactName = computed(() => currentContact.value?.name);
+const currentContactThumbnail = computed(() => currentContact.value?.thumbnail);
+const currentContactStatus = computed(
+  () => currentContact.value?.availabilityStatus
 );
-const hasActiveInbox = computed(() => activeInbox.value);
 
-const isActiveChat = computed(() => currentChat.value.id === props.chat.id);
-const inbox = computed(() => {
-  const inboxId = props.chat.inbox_id;
-  return inboxId ? inboxGetter.value(inboxId) : {};
+const inbox = computed(() => props.stateInbox);
+
+const inboxName = computed(() => inbox.value?.name);
+
+const inboxIcon = computed(() => {
+  const { channelType, medium } = inbox.value;
+  return getInboxIconByType(channelType, medium);
 });
 
-const showInboxName = computed(() => inboxesList.value.length > 1);
+const lastActivityAt = computed(() => {
+  const timestamp = props.conversation?.timestamp;
+  return timestamp ? shortTimestamp(dynamicTime(timestamp)) : '';
+});
 
-const conversationPath = computed(() => {
-  return frontendURL(
-    conversationUrl({
-      accountId: accountId.value,
-      activeInbox: activeInbox.value,
-      id: props.chat.id,
-      label: props.activeLabel,
-      teamId: props.teamId,
-      conversationType: props.conversationType,
-      foldersId: props.foldersId,
-    })
+const showMessagePreviewWithoutMeta = computed(() => {
+  const { labels = [] } = props.conversation;
+  return (
+    !cardMessagePreviewWithMetaRef.value?.hasSlaThreshold && labels.length === 0
   );
 });
 
 const onCardClick = e => {
-  const path = conversationPath.value;
-  if (!path) return;
+  const path = frontendURL(
+    conversationUrl({
+      accountId: route.params.accountId,
+      id: props.conversation.id,
+    })
+  );
 
   if (e.metaKey || e.ctrlKey) {
-    e.preventDefault();
     window.open(
-      `${window.chatwootConfig.hostURL}${path}`,
+      window.chatwootConfig.hostURL + path,
       '_blank',
-      'noopener,noreferrer'
+      'noopener noreferrer nofollow'
     );
     return;
   }
-
-  if (isActiveChat.value) return;
   router.push({ path });
 };
-
-const onSelectConversation = checked => {
-  if (checked) {
-    emit('selectConversation', props.chat.id, inbox.value.id);
-  } else {
-    emit('deSelectConversation', props.chat.id, inbox.value.id);
-  }
-};
-
-const openContextMenu = e => {
-  if (!props.enableContextMenu) return;
-  e.preventDefault();
-  emit('contextMenuToggle', true);
-  contextMenu.value.x = e.pageX || e.clientX;
-  contextMenu.value.y = e.pageY || e.clientY;
-  showContextMenu.value = true;
-};
-
-const closeContextMenu = () => {
-  emit('contextMenuToggle', false);
-  showContextMenu.value = false;
-  contextMenu.value.x = null;
-  contextMenu.value.y = null;
-};
-
-const onUpdateConversation = (status, snoozedUntil) => {
-  closeContextMenu();
-  emit('updateConversationStatus', props.chat.id, status, snoozedUntil);
-};
-
-const onAssignAgent = agent => {
-  emit('assignAgent', agent, [props.chat.id]);
-  closeContextMenu();
-};
-
-const onAssignLabel = label => {
-  emit('assignLabel', [label.title], [props.chat.id]);
-  closeContextMenu();
-};
-
-const onAssignTeam = team => {
-  emit('assignTeam', team, props.chat.id);
-  closeContextMenu();
-};
-
-const markAsUnread = () => {
-  emit('markAsUnread', props.chat.id);
-  closeContextMenu();
-};
-
-const markAsRead = () => {
-  emit('markAsRead', props.chat.id);
-  closeContextMenu();
-};
-
-const assignPriority = priority => {
-  emit('assignPriority', priority, props.chat.id);
-  closeContextMenu();
-};
-
-const deleteConversation = () => {
-  emit('deleteConversation', props.chat.id);
-  closeContextMenu();
-};
 </script>
 
 <template>
-  <!-- Expanded: Only when isExpandedLayout=true AND screen >= 1024px -->
-  <ConversationCardExpanded
-    v-if="showExpanded"
-    :chat="chat"
-    :current-contact="currentContact"
-    :assignee="assignee"
-    :inbox="inbox"
-    :selected="selected"
-    :is-active-chat="isActiveChat"
-    :show-assignee="showAssignee"
-    :show-inbox-name="showInboxName"
-    :is-inbox-view="hasActiveInbox && !isPreviousConversations"
-    @select-conversation="onSelectConversation"
-    @de-select-conversation="onSelectConversation"
+  <div
+    role="button"
+    class="flex w-full gap-3 px-3 py-4 transition-all duration-300 ease-in-out cursor-pointer"
     @click="onCardClick"
-    @contextmenu="openContextMenu"
-  />
-
-  <!-- Compact: All other cases (mobile OR isExpandedLayout=false) -->
-  <ConversationCardCompact
-    v-else
-    :chat="chat"
-    :current-contact="currentContact"
-    :assignee="assignee"
-    :inbox="inbox"
-    :selected="selected"
-    :is-active-chat="isActiveChat"
-    :compact="compact"
-    :show-assignee="showAssignee"
-    :show-inbox-name="showInboxName"
-    :hide-thumbnail="hideThumbnail"
-    :enable-selection="enableSelection"
-    :is-inbox-view="hasActiveInbox && !isPreviousConversations"
-    @select-conversation="onSelectConversation"
-    @click="onCardClick"
-    @contextmenu="openContextMenu"
-  />
-
-  <ContextMenu
-    v-if="showContextMenu"
-    :x="contextMenu.x"
-    :y="contextMenu.y"
-    @close="closeContextMenu"
   >
-    <ConversationContextMenu
-      :status="chat.status"
-      :inbox-id="inbox.id"
-      :priority="chat.priority"
-      :chat-id="chat.id"
-      :has-unread-messages="chat.unread_count > 0"
-      :conversation-url="conversationPath"
-      :allowed-options="allowedContextMenuOptions"
-      @update-conversation="onUpdateConversation"
-      @assign-agent="onAssignAgent"
-      @assign-label="onAssignLabel"
-      @assign-team="onAssignTeam"
-      @mark-as-unread="markAsUnread"
-      @mark-as-read="markAsRead"
-      @assign-priority="assignPriority"
-      @delete-conversation="deleteConversation"
-      @close="closeContextMenu"
+    <Avatar
+      :name="currentContactName"
+      :src="currentContactThumbnail"
+      :size="24"
+      :status="currentContactStatus"
+      rounded-full
     />
-  </ContextMenu>
+    <div class="flex flex-col w-full gap-1 min-w-0">
+      <div class="flex items-center justify-between h-6 gap-2">
+        <h4 class="text-base font-medium truncate text-n-slate-12">
+          {{ currentContactName }}
+        </h4>
+        <div class="flex items-center gap-2">
+          <CardPriorityIcon :priority="conversation.priority || null" />
+          <div
+            v-tooltip.left="inboxName"
+            class="flex items-center justify-center flex-shrink-0 rounded-full bg-n-alpha-2 size-5"
+          >
+            <Icon
+              :icon="inboxIcon"
+              class="flex-shrink-0 text-n-slate-11 size-3"
+            />
+          </div>
+          <span class="text-sm text-n-slate-10">
+            {{ lastActivityAt }}
+          </span>
+        </div>
+      </div>
+      <CardMessagePreview
+        v-show="showMessagePreviewWithoutMeta"
+        :conversation="conversation"
+      />
+      <CardMessagePreviewWithMeta
+        v-show="!showMessagePreviewWithoutMeta"
+        ref="cardMessagePreviewWithMetaRef"
+        :conversation="conversation"
+        :account-labels="accountLabels"
+      />
+    </div>
+  </div>
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardCompact.vue

@@ -1,135 +0,0 @@
-<script setup>
-import { computed, useTemplateRef } from 'vue';
-import { getLastMessage } from 'dashboard/helper/conversationHelper';
-import CardMetaSection from './CardMetaSection.vue';
-import CardAvatar from './CardAvatar.vue';
-import CardHeader from './CardHeader.vue';
-import CardContent from './CardContent.vue';
-import CardLabels from './CardLabels.vue';
-import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
-
-const props = defineProps({
-  chat: { type: Object, required: true },
-  currentContact: { type: Object, required: true },
-  assignee: { type: Object, default: () => ({}) },
-  inbox: { type: Object, default: () => ({}) },
-  selected: { type: Boolean, default: false },
-  isActiveChat: { type: Boolean, default: false },
-  compact: { type: Boolean, default: false },
-  showAssignee: { type: Boolean, default: false },
-  showInboxName: { type: Boolean, default: false },
-  hideThumbnail: { type: Boolean, default: false },
-  enableSelection: { type: Boolean, default: true },
-  isInboxView: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['selectConversation', 'click', 'contextmenu']);
-
-const slaCardLabel = useTemplateRef('slaCardLabel');
-
-const lastMessageInChat = computed(() => getLastMessage(props.chat));
-const showLabelsSection = computed(() => props.chat.labels?.length > 0);
-const showExpandedPreview = computed(
-  () => props.compact && !showLabelsSection.value
-);
-
-const voiceCallData = computed(() => ({
-  status: props.chat.additional_attributes?.call_status,
-  direction: props.chat.additional_attributes?.call_direction,
-}));
-
-const unreadCount = computed(() => props.chat?.unread_count);
-
-const hasSlaPolicyId = computed(
-  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
-);
-
-const onSelectConversation = checked => {
-  emit('selectConversation', checked);
-};
-</script>
-
-<template>
-  <div
-    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full cursor-pointer group transition-all duration-150"
-    :class="{
-      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
-      'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
-      'px-0 py-3': compact,
-      'px-2 pt-2.5 pb-3 hover:bg-n-alpha-1 rounded-lg': !compact,
-    }"
-    @click="$emit('click', $event)"
-    @contextmenu="$emit('contextmenu', $event)"
-  >
-    <div class="min-w-0 w-full">
-      <CardMetaSection
-        v-if="!isInboxView"
-        :chat="chat"
-        :inbox="inbox"
-        :show-inbox-name="showInboxName"
-        :show-assignee="showAssignee"
-        :assignee="assignee"
-      />
-
-      <div
-        class="grid gap-2.5 items-start"
-        :class="{
-          'mt-0.5 grid-cols-1': compact,
-          'grid-cols-[auto,1fr]': !compact,
-        }"
-      >
-        <CardAvatar
-          v-if="!compact"
-          :contact="currentContact"
-          :selected="selected"
-          :enable-selection="enableSelection"
-          :hide-thumbnail="hideThumbnail"
-          class="mt-0.5"
-          @select-conversation="onSelectConversation"
-        />
-
-        <div class="min-w-0 flex flex-col gap-1.5">
-          <div class="min-w-0 flex flex-col gap-px">
-            <CardHeader
-              v-if="!compact"
-              :contact-name="currentContact.name"
-              :timestamp="chat.timestamp"
-              :created-at="chat.created_at"
-            />
-
-            <CardContent
-              :last-message="lastMessageInChat"
-              :voice-call-status="voiceCallData.status"
-              :voice-call-direction="voiceCallData.direction"
-              :unread-count="unreadCount"
-              :show-expanded-preview="showExpandedPreview"
-            />
-          </div>
-
-          <CardLabels
-            v-if="showLabelsSection || isInboxView"
-            :labels="chat.labels"
-          >
-            <template #before>
-              <CardMetaSection
-                v-if="isInboxView"
-                :chat="chat"
-                :inbox="inbox"
-                :show-assignee="showAssignee"
-                :assignee="assignee"
-                :is-labels-empty="chat.labels.length === 0"
-                inline
-              />
-              <SLACardLabel
-                v-else-if="hasSlaPolicyId"
-                ref="slaCardLabel"
-                data-before-slot
-                :chat="chat"
-              />
-            </template>
-          </CardLabels>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue

@@ -1,182 +0,0 @@
-<script setup>
-import { computed, useTemplateRef } from 'vue';
-import { getLastMessage } from 'dashboard/helper/conversationHelper';
-import CardAvatar from './CardAvatar.vue';
-import CardContent from './CardContent.vue';
-import CardLabels from './CardLabels.vue';
-import CardPriorityIcon from './CardPriorityIcon.vue';
-import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
-import Avatar from 'next/avatar/Avatar.vue';
-import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
-import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
-import CardStatusIcon from './CardStatusIcon.vue';
-import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  chat: { type: Object, required: true },
-  currentContact: { type: Object, required: true },
-  assignee: { type: Object, default: () => ({}) },
-  inbox: { type: Object, default: () => ({}) },
-  selected: { type: Boolean, default: false },
-  isActiveChat: { type: Boolean, default: false },
-  showAssignee: { type: Boolean, default: false },
-  showInboxName: { type: Boolean, default: false },
-  isInboxView: { type: Boolean, default: false },
-});
-
-const emit = defineEmits([
-  'selectConversation',
-  'deSelectConversation',
-  'click',
-  'contextmenu',
-]);
-
-const lastMessageInChat = computed(() => getLastMessage(props.chat));
-const showLabelsSection = computed(() => props.chat.labels?.length > 0);
-
-const voiceCallData = computed(() => ({
-  status: props.chat.additional_attributes?.call_status,
-  direction: props.chat.additional_attributes?.call_direction,
-}));
-
-const unreadCount = computed(() => props.chat.unread_count);
-
-const slaCardLabel = useTemplateRef('slaCardLabel');
-
-const hasSlaPolicyId = computed(
-  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
-);
-
-const selectedModel = computed({
-  get: () => props.selected,
-  set: value => {
-    if (value) {
-      emit('selectConversation', value);
-    } else {
-      emit('deSelectConversation', value);
-    }
-  },
-});
-</script>
-
-<template>
-  <div
-    class="relative cursor-pointer group transition-all duration-150 grid gap-4 items-center px-2 h-12"
-    :class="{
-      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
-      'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
-      'hover:bg-n-alpha-1 rounded-lg': !isActiveChat && !selected,
-      'grid-cols-[minmax(0,2fr)_minmax(0,1fr)]': showLabelsSection,
-      'grid-cols-[minmax(0,2fr)_max-content]': !showLabelsSection,
-    }"
-    @click="$emit('click', $event)"
-    @contextmenu="$emit('contextmenu', $event)"
-  >
-    <!-- LEFT SECTION -->
-    <div class="flex items-center gap-2 min-w-0 flex-1">
-      <div class="flex items-center justify-center flex-shrink-0" @click.stop>
-        <Checkbox v-model="selectedModel" />
-      </div>
-
-      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
-
-      <div class="w-4 flex items-center justify-center flex-shrink-0">
-        <CardPriorityIcon :priority="chat.priority" show-empty />
-      </div>
-
-      <div class="w-4 flex items-center justify-center flex-shrink-0">
-        <Avatar
-          v-if="showAssignee && assignee.name"
-          v-tooltip.top="{
-            content: assignee.name,
-            delay: { show: 500, hide: 0 },
-          }"
-          :name="assignee.name"
-          :src="assignee.thumbnail"
-          :size="14"
-          :status="assignee.availability_status"
-          hide-offline-status
-          rounded-full
-        />
-        <Icon
-          v-else
-          icon="i-woot-empty-assignee"
-          class="size-4 text-n-slate-7"
-        />
-      </div>
-
-      <div class="w-4 flex items-center justify-center flex-shrink-0">
-        <CardStatusIcon :status="chat.status" show-empty />
-      </div>
-
-      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
-
-      <div v-if="!isInboxView" class="w-20 flex-shrink-0">
-        <InboxName v-if="showInboxName" :inbox="inbox" class="min-w-0" />
-      </div>
-
-      <div class="w-px h-3 bg-n-slate-6 flex-shrink-0" />
-
-      <div
-        v-tooltip.top="{
-          content: chat.id,
-          delay: { show: 500, hide: 0 },
-        }"
-        class="h-6 flex items-center gap-1 max-w-20 w-full min-w-0"
-      >
-        <Icon
-          icon="i-woot-hash"
-          class="size-3.5 text-n-slate-10 flex-shrink-0"
-        />
-        <span class="text-label-small text-n-slate-11 truncate">
-          {{ chat.id }}
-        </span>
-      </div>
-
-      <CardAvatar
-        :contact="currentContact"
-        :selected="false"
-        :enable-selection="false"
-        :hide-thumbnail="false"
-      />
-
-      <h4
-        class="text-heading-3 my-0 capitalize truncate text-n-slate-12 font-medium w-32 flex-shrink-0"
-      >
-        {{ currentContact.name }}
-      </h4>
-
-      <CardContent
-        :last-message="lastMessageInChat"
-        :voice-call-status="voiceCallData.status"
-        :voice-call-direction="voiceCallData.direction"
-        :unread-count="unreadCount"
-        :show-expanded-preview="false"
-      />
-    </div>
-
-    <!-- RIGHT SECTION -->
-    <div class="flex items-center justify-end gap-1.5 flex-shrink-0">
-      <div v-if="showLabelsSection" class="min-w-0 w-full">
-        <CardLabels
-          :labels="chat.labels"
-          disable-toggle
-          class="my-0 [&>div]:justify-end justify-end"
-        />
-      </div>
-
-      <div v-if="hasSlaPolicyId" class="flex-shrink-0">
-        <SLACardLabel ref="slaCardLabel" :chat="chat" />
-      </div>
-
-      <div class="flex-shrink-0 w-[4.375rem] text-end">
-        <TimeAgo
-          :last-activity-timestamp="chat.timestamp"
-          :created-at-timestamp="chat.created_at"
-          class="font-440 !text-xs text-n-slate-11"
-        />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/MessagePreview.vue

@@ -1,156 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { MESSAGE_TYPE } from 'widget/helpers/constants';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  message: {
-    type: Object,
-    required: true,
-  },
-  showMessageType: {
-    type: Boolean,
-    default: true,
-  },
-  defaultEmptyMessage: {
-    type: String,
-    default: '',
-  },
-  multiLine: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const { getPlainText } = useMessageFormatter();
-
-const attachmentIcons = {
-  image: 'i-lucide-image',
-  audio: 'i-lucide-headphones',
-  video: 'i-lucide-video',
-  file: 'i-lucide-file',
-  location: 'i-lucide-map-pin',
-  fallback: 'i-lucide-link-2',
-};
-
-const messageByAgent = computed(() => {
-  const { message_type: messageType } = props.message;
-  return messageType === MESSAGE_TYPE.OUTGOING;
-});
-
-const isMessageAnActivity = computed(() => {
-  const { message_type: messageType } = props.message;
-  return messageType === MESSAGE_TYPE.ACTIVITY;
-});
-
-const isMessagePrivate = computed(() => {
-  const { private: isPrivate } = props.message;
-  return isPrivate;
-});
-
-const parsedLastMessage = computed(() => {
-  const { content_attributes: contentAttributes } = props.message;
-  const { email: { subject } = {} } = contentAttributes || {};
-  return getPlainText(subject || props.message.content);
-});
-
-const lastMessageFileType = computed(() => {
-  const [{ file_type: fileType } = {}] = props.message.attachments;
-  return fileType;
-});
-
-const attachmentIcon = computed(() => {
-  return attachmentIcons[lastMessageFileType.value];
-});
-
-const attachmentMessageContent = computed(() => {
-  return `CHAT_LIST.ATTACHMENTS.${lastMessageFileType.value}.CONTENT`;
-});
-
-const isMessageSticker = computed(() => {
-  return props.message && props.message.content_type === 'sticker';
-});
-</script>
-
-<template>
-  <div
-    class="min-w-0 text-sm"
-    :class="
-      multiLine
-        ? 'flex items-start gap-1'
-        : 'grid grid-cols-[auto_1fr] items-center gap-1'
-    "
-  >
-    <template v-if="showMessageType && !multiLine">
-      <Icon
-        v-if="isMessagePrivate"
-        icon="i-lucide-lock-keyhole"
-        class="size-3.5"
-      />
-      <Icon
-        v-else-if="messageByAgent"
-        icon="i-lucide-undo-2"
-        class="size-3.5"
-      />
-      <Icon
-        v-else-if="isMessageAnActivity"
-        icon="i-lucide-info"
-        class="size-3.5"
-      />
-    </template>
-
-    <span
-      class="min-w-0 text-body-main"
-      :class="multiLine ? 'line-clamp-2' : 'truncate'"
-    >
-      <!-- Case for previous and conversation conversation card -->
-      <template v-if="showMessageType && multiLine">
-        <Icon
-          v-if="isMessagePrivate"
-          icon="i-lucide-lock-keyhole"
-          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
-        />
-        <Icon
-          v-else-if="messageByAgent"
-          icon="i-lucide-undo-2"
-          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
-        />
-        <Icon
-          v-else-if="isMessageAnActivity"
-          icon="i-lucide-info"
-          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
-        />
-      </template>
-      <span
-        v-if="message.content && isMessageSticker"
-        class="inline-grid grid-flow-col auto-cols-max items-center gap-1"
-      >
-        <Icon icon="i-lucide-image" class="size-3.5" />
-        {{ $t('CHAT_LIST.ATTACHMENTS.image.CONTENT') }}
-      </span>
-
-      <template v-else-if="message.content">
-        {{ parsedLastMessage }}
-      </template>
-
-      <span
-        v-else-if="message.attachments"
-        class="inline-block align-middle truncate"
-      >
-        <Icon
-          v-if="attachmentIcon && showMessageType"
-          :icon="attachmentIcon"
-          class="inline-block align-middle size-3.5 ltr:mr-1 rtl:ml-1"
-        />
-        <span class="inline-block align-middle">
-          {{ $t(attachmentMessageContent) }}
-        </span>
-      </span>
-
-      <template v-else>
-        {{ defaultEmptyMessage || $t('CHAT_LIST.NO_CONTENT') }}
-      </template>
-    </span>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/UnreadBadge.vue

@@ -1,28 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-
-const props = defineProps({
-  count: { type: Number, required: true },
-  alignBottom: { type: Boolean, default: false },
-});
-
-const { t } = useI18n();
-
-const displayCount = computed(() =>
-  props.count > 9 ? t('CHAT_LIST.UNREAD_COUNT_OVERFLOW') : props.count
-);
-</script>
-
-<template>
-  <span
-    v-if="count > 0"
-    class="bg-n-blue-9 rounded-full h-4 min-w-4 max-w-5 px-1 w-fit font-medium text-xxs leading-3 text-white inline-grid place-items-center flex-shrink-0"
-    :class="{
-      'mb-0.5': alignBottom,
-    }"
-  >
-    {{ displayCount }}
-  </span>
-  <span v-else />
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationRequiredEmpty.vue

@@ -0,0 +1,17 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+
+const { t } = useI18n();
+</script>
+
+<template>
+  <div class="flex justify-between items-center px-4 py-4 w-full">
+    <div
+      class="flex justify-center items-center py-6 w-full custom-dashed-border"
+    >
+      <span class="text-sm text-n-slate-11">
+        {{ t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.NO_ATTRIBUTES') }}
+      </span>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue

@@ -20,10 +20,10 @@ const showCopilotTab = computed(() =>
 
 const { uiSettings } = useUISettings();
 const isContactSidebarOpen = computed(
-  () => uiSettings.value.is_contact_sidebar_open || false
+  () => uiSettings.value.is_contact_sidebar_open
 );
 const isCopilotPanelOpen = computed(
-  () => uiSettings.value.is_copilot_panel_open || false
+  () => uiSettings.value.is_copilot_panel_open
 );
 
 const toggleConversationSidebarToggle = () => {
@@ -35,7 +35,7 @@ const toggleConversationSidebarToggle = () => {
 
 const handleConversationSidebarToggle = () => {
   updateUISettings({
-    is_contact_sidebar_open: !isContactSidebarOpen.value,
+    is_contact_sidebar_open: true,
     is_copilot_panel_open: false,
   });
 };
@@ -43,7 +43,7 @@ const handleConversationSidebarToggle = () => {
 const handleCopilotSidebarToggle = () => {
   updateUISettings({
     is_contact_sidebar_open: false,
-    is_copilot_panel_open: !isCopilotPanelOpen.value,
+    is_copilot_panel_open: true,
   });
 };
 

app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue

@@ -1,100 +0,0 @@
-<script setup>
-import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
-import { evaluateSLAStatus } from '@chatwoot/utils';
-import { useCamelCase } from 'dashboard/composables/useTransformKeys';
-
-import SLAPopoverCard from './SLAPopoverCard.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Label from 'dashboard/components-next/label/Label.vue';
-
-const props = defineProps({
-  chat: {
-    type: Object,
-    default: () => ({}),
-  },
-  showExtendedInfo: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const REFRESH_INTERVAL = 60000;
-
-const timer = ref(null);
-const slaStatus = ref({
-  threshold: null,
-  isSlaMissed: false,
-  type: null,
-  icon: null,
-});
-
-defineOptions({
-  inheritAttrs: false,
-});
-
-const appliedSLA = computed(() => props.chat?.applied_sla);
-const slaEvents = computed(() => props.chat?.sla_events);
-const hasSlaThreshold = computed(() => slaStatus.value?.threshold);
-const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
-
-const conversation = computed(() => useCamelCase(props.chat, { deep: true }));
-
-const showSlaPopoverCard = computed(
-  () => props.showExtendedInfo && slaEvents.value?.length > 0
-);
-
-const updateSlaStatus = () => {
-  slaStatus.value = evaluateSLAStatus({
-    appliedSla: appliedSLA.value || {},
-    chat: conversation.value,
-  });
-};
-
-const createTimer = () => {
-  timer.value = setTimeout(() => {
-    updateSlaStatus();
-    createTimer();
-  }, REFRESH_INTERVAL);
-};
-
-onMounted(() => {
-  updateSlaStatus();
-  createTimer();
-});
-
-onUnmounted(() => {
-  if (timer.value) {
-    clearTimeout(timer.value);
-  }
-});
-
-watch(() => props.chat, updateSlaStatus);
-
-defineExpose({
-  hasSlaThreshold,
-});
-</script>
-
-<template>
-  <div
-    v-if="hasSlaThreshold"
-    v-bind="$attrs"
-    class="relative flex items-center cursor-pointer min-w-fit group"
-  >
-    <Label
-      :label="slaStatus.threshold"
-      :color="isSlaMissed ? 'ruby' : 'amber'"
-      compact
-    >
-      <template #icon>
-        <Icon icon="i-lucide-flame" class="flex-shrink-0 size-3.5" />
-      </template>
-    </Label>
-    <SLAPopoverCard
-      v-if="showSlaPopoverCard"
-      :sla-missed-events="slaEvents"
-      class="start-0 md:start-auto md:end-0 top-7 hidden group-hover:flex"
-    />
-  </div>
-  <template v-else />
-</template>

app/javascript/dashboard/components-next/ConversationWorkflow/AttributeListItem.vue

@@ -1,10 +1,8 @@
 <script setup>
-import { computed } from 'vue';
-
 import Button from 'dashboard/components-next/button/Button.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Label from 'dashboard/components-next/label/Label.vue';
 import AttributeBadge from 'dashboard/components-next/CustomAttributes/AttributeBadge.vue';
+import { computed } from 'vue';
 
 const props = defineProps({
   attribute: {
@@ -20,7 +18,7 @@ const props = defineProps({
 const emit = defineEmits(['edit', 'delete']);
 
 const iconByType = {
-  text: 'i-lucide-menu',
+  text: 'i-lucide-align-justify',
   checkbox: 'i-lucide-circle-check-big',
   list: 'i-lucide-list',
   date: 'i-lucide-calendar',
@@ -30,60 +28,61 @@ const iconByType = {
 
 const attributeIcon = computed(() => {
   const typeKey = props.attribute.type?.toLowerCase();
-  return iconByType[typeKey] || 'i-lucide-menu';
+  return iconByType[typeKey] || 'i-lucide-align-justify';
 });
 </script>
 
 <template>
-  <div class="flex flex-col py-4 divide-y divide-n-weak">
-    <div class="flex justify-between flex-row items-center gap-4 min-w-0">
-      <div class="flex items-center gap-4 min-w-0">
-        <div
-          class="flex items-center flex-shrink-0 size-10 justify-center rounded-xl outline outline-1 outline-n-weak -outline-offset-1"
-        >
-          <Icon :icon="attributeIcon" class="size-4 text-n-slate-11" />
-        </div>
-        <div class="flex flex-col gap-1.5 items-start min-w-0">
-          <div class="flex items-center gap-2">
-            <h4 class="text-heading-3 truncate text-n-slate-12">
-              {{ attribute.label }}
-            </h4>
-            <div class="flex items-center gap-1.5">
-              <Label :label="attribute.type" compact />
-              <AttributeBadge
-                v-for="badge in badges"
-                :key="badge.type"
-                :type="badge.type"
-              />
-            </div>
+  <div
+    class="flex flex-col gap-2 p-4 bg-n-solid-1 rounded-2xl outline outline-1 outline-n-container"
+  >
+    <div class="flex flex-wrap gap-2 justify-between items-center">
+      <div class="flex flex-wrap gap-2 items-center min-w-0">
+        <h4 class="text-sm font-medium truncate text-n-slate-12">
+          {{ attribute.label }}
+        </h4>
+        <div class="w-px h-3 bg-n-strong" />
+        <div class="flex gap-2 items-center text-sm text-n-slate-11">
+          <div class="flex items-center gap-1.5 text-n-slate-11">
+            <Icon :icon="attributeIcon" class="size-4" />
+            <span class="text-sm">{{ attribute.type }}</span>
           </div>
-          <div class="grid grid-cols-[auto_1fr] items-center gap-1.5">
-            <Icon icon="i-lucide-key-round" class="size-3.5 text-n-slate-11" />
-            <div class="flex items-center gap-2 min-w-0">
-              <span class="text-body-main text-n-slate-11 truncate">
-                {{ attribute.value }}
-              </span>
-              <template
-                v-if="attribute.attribute_description || attribute.description"
-              >
-                <div class="w-px h-3 rounded-lg bg-n-weak flex-shrink-0" />
-                <span class="text-body-main text-n-slate-11 truncate">
-                  {{ attribute.attribute_description || attribute.description }}
-                </span>
-              </template>
-            </div>
+          <div class="w-px h-3 bg-n-weak" />
+          <div class="flex items-center gap-1.5 text-n-slate-11">
+            <Icon icon="i-lucide-key-round" class="size-4" />
+            <span class="line-clamp-1 text-sm">{{ attribute.value }}</span>
           </div>
         </div>
       </div>
-      <div class="flex gap-3 justify-end flex-shrink-0">
+      <div class="flex gap-2 items-center">
+        <AttributeBadge
+          v-for="badge in badges"
+          :key="badge.type"
+          :type="badge.type"
+        />
+        <div
+          v-if="badges.length > 0"
+          class="w-px h-3 bg-n-strong ltr:ml-1.5 rtl:mr-1.5"
+        />
         <Button
-          icon="i-woot-edit-pen"
-          slate
-          sm
+          icon="i-lucide-pencil-line"
+          size="sm"
+          color="slate"
+          ghost
           @click="emit('edit', attribute)"
         />
-        <Button icon="i-woot-bin" slate sm @click="emit('delete', attribute)" />
+        <div class="w-px h-3 bg-n-strong" />
+        <Button
+          icon="i-lucide-trash"
+          size="sm"
+          color="slate"
+          ghost
+          @click="emit('delete', attribute)"
+        />
       </div>
     </div>
+    <p class="mb-0 text-sm text-n-slate-11">
+      {{ attribute.attribute_description || attribute.description || '' }}
+    </p>
   </div>
 </template>

app/javascript/dashboard/components-next/ConversationWorkflow/ConversationRequiredAttributeItem.vue

@@ -0,0 +1,56 @@
+<script setup>
+import { computed } from 'vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import { ATTRIBUTE_TYPES } from './constants';
+
+const props = defineProps({
+  attribute: {
+    type: Object,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['delete']);
+
+const iconByType = {
+  [ATTRIBUTE_TYPES.TEXT]: 'i-lucide-align-justify',
+  [ATTRIBUTE_TYPES.CHECKBOX]: 'i-lucide-circle-check-big',
+  [ATTRIBUTE_TYPES.LIST]: 'i-lucide-list',
+  [ATTRIBUTE_TYPES.DATE]: 'i-lucide-calendar',
+  [ATTRIBUTE_TYPES.LINK]: 'i-lucide-link',
+  [ATTRIBUTE_TYPES.NUMBER]: 'i-lucide-hash',
+};
+
+const attributeIcon = computed(() => {
+  const typeKey = props.attribute.type?.toLowerCase();
+  return iconByType[typeKey] || 'i-lucide-align-justify';
+});
+
+const handleDelete = () => {
+  emit('delete', props.attribute);
+};
+</script>
+
+<template>
+  <div class="flex justify-between items-center px-4 py-3 w-full">
+    <div class="flex gap-3 items-center">
+      <h5 class="text-sm font-medium text-n-slate-12 line-clamp-1">
+        {{ attribute.label }}
+      </h5>
+      <div class="w-px h-2.5 bg-n-slate-5" />
+      <div class="flex gap-1.5 items-center">
+        <Icon :icon="attributeIcon" class="size-4 text-n-slate-11" />
+        <span class="text-sm text-n-slate-11">{{ attribute.type }}</span>
+      </div>
+      <div class="w-px h-2.5 bg-n-slate-5" />
+      <div class="flex gap-1.5 items-center">
+        <Icon icon="i-lucide-key-round" class="size-4 text-n-slate-11" />
+        <span class="text-sm text-n-slate-11">{{ attribute.value }}</span>
+      </div>
+    </div>
+    <div class="flex gap-2 items-center">
+      <Button icon="i-lucide-trash" sm slate ghost @click.stop="handleDelete" />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/ConversationWorkflow/ConversationRequiredAttributes.vue

@@ -0,0 +1,186 @@
+<script setup>
+import { computed } from 'vue';
+import { useToggle } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import { useRouter } from 'vue-router';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useAlert } from 'dashboard/composables';
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import ConversationRequiredAttributeItem from 'dashboard/components-next/ConversationWorkflow/ConversationRequiredAttributeItem.vue';
+import ConversationRequiredEmpty from 'dashboard/components-next/Conversation/ConversationRequiredEmpty.vue';
+import BasePaywallModal from 'dashboard/routes/dashboard/settings/components/BasePaywallModal.vue';
+
+const props = defineProps({
+  isEnabled: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['click']);
+const router = useRouter();
+const { t } = useI18n();
+const { currentAccount, accountId, isOnChatwootCloud, updateAccount } =
+  useAccount();
+const [showDropdown, toggleDropdown] = useToggle(false);
+const [isSaving, toggleSaving] = useToggle(false);
+const conversationAttributes = useMapGetter(
+  'attributes/getConversationAttributes'
+);
+const currentUser = useMapGetter('getCurrentUser');
+
+const isSuperAdmin = computed(() => currentUser.value.type === 'SuperAdmin');
+const showPaywall = computed(() => !props.isEnabled && isOnChatwootCloud.value);
+const i18nKey = computed(() =>
+  isOnChatwootCloud.value ? 'PAYWALL' : 'ENTERPRISE_PAYWALL'
+);
+
+const goToBillingSettings = () => {
+  router.push({
+    name: 'billing_settings_index',
+    params: { accountId: accountId.value },
+  });
+};
+
+const handleClick = () => {
+  emit('click');
+};
+
+const selectedAttributeKeys = computed(
+  () => currentAccount.value?.settings?.conversation_required_attributes || []
+);
+
+const allAttributeOptions = computed(() =>
+  (conversationAttributes.value || []).map(attribute => ({
+    ...attribute,
+    action: 'add',
+    value: attribute.attributeKey,
+    label: attribute.attributeDisplayName,
+    type: attribute.attributeDisplayType,
+  }))
+);
+
+const attributeOptions = computed(() => {
+  const selectedKeysSet = new Set(selectedAttributeKeys.value);
+  return allAttributeOptions.value.filter(
+    attribute => !selectedKeysSet.has(attribute.value)
+  );
+});
+
+const conversationRequiredAttributes = computed(() => {
+  const attributeMap = new Map(
+    allAttributeOptions.value.map(attr => [attr.value, attr])
+  );
+  return selectedAttributeKeys.value
+    .map(key => attributeMap.get(key))
+    .filter(Boolean);
+});
+
+const handleAddAttributesClick = event => {
+  event.stopPropagation();
+  toggleDropdown();
+};
+
+const saveRequiredAttributes = async keys => {
+  try {
+    toggleSaving(true);
+    await updateAccount(
+      { conversation_required_attributes: keys },
+      { silent: true }
+    );
+    useAlert(t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.SAVE.SUCCESS'));
+  } catch (error) {
+    useAlert(t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.SAVE.ERROR'));
+  } finally {
+    toggleSaving(false);
+    toggleDropdown(false);
+  }
+};
+
+const handleAttributeAction = ({ value }) => {
+  if (!value || isSaving.value) return;
+  const updatedKeys = Array.from(
+    new Set([...selectedAttributeKeys.value, value])
+  );
+  saveRequiredAttributes(updatedKeys);
+};
+
+const closeDropdown = () => {
+  toggleDropdown(false);
+};
+
+const handleDelete = attribute => {
+  if (isSaving.value) return;
+  const updatedKeys = selectedAttributeKeys.value.filter(
+    key => key !== attribute.value
+  );
+  saveRequiredAttributes(updatedKeys);
+};
+</script>
+
+<template>
+  <div
+    v-if="isEnabled || showPaywall"
+    class="flex flex-col w-full outline-1 outline outline-n-container rounded-xl bg-n-solid-2 divide-y divide-n-weak"
+    @click="handleClick"
+  >
+    <div class="flex flex-col gap-2 items-start px-5 py-4">
+      <div class="flex justify-between items-center w-full">
+        <div class="flex flex-col gap-2">
+          <h3 class="text-base font-medium text-n-slate-12">
+            {{ $t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.TITLE') }}
+          </h3>
+          <p class="mb-0 text-sm text-n-slate-11">
+            {{ $t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.DESCRIPTION') }}
+          </p>
+        </div>
+        <div v-if="isEnabled" v-on-clickaway="closeDropdown" class="relative">
+          <Button
+            icon="i-lucide-circle-plus"
+            :label="$t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.ADD.TITLE')"
+            :is-loading="isSaving"
+            :disabled="isSaving || attributeOptions.length === 0"
+            @click="handleAddAttributesClick"
+          />
+          <DropdownMenu
+            v-if="showDropdown"
+            :menu-items="attributeOptions"
+            show-search
+            :search-placeholder="
+              $t(
+                'CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.ADD.SEARCH_PLACEHOLDER'
+              )
+            "
+            class="top-full mt-1 w-52 ltr:right-0 rtl:left-0"
+            @action="handleAttributeAction"
+          />
+        </div>
+      </div>
+    </div>
+
+    <template v-if="isEnabled">
+      <ConversationRequiredEmpty
+        v-if="conversationRequiredAttributes.length === 0"
+      />
+
+      <ConversationRequiredAttributeItem
+        v-for="attribute in conversationRequiredAttributes"
+        :key="attribute.value"
+        :attribute="attribute"
+        @delete="handleDelete"
+      />
+    </template>
+
+    <BasePaywallModal
+      v-else
+      class="mx-auto my-8"
+      feature-prefix="CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES"
+      :i18n-key="i18nKey"
+      :is-on-chatwoot-cloud="isOnChatwootCloud"
+      :is-super-admin="isSuperAdmin"
+      @upgrade="goToBillingSettings"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/ConversationWorkflow/ConversationResolveAttributesModal.vue

@@ -0,0 +1,248 @@
+<script setup>
+import { ref, computed, reactive } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required, url, helpers } from '@vuelidate/validators';
+import { getRegexp } from 'shared/helpers/Validators';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import TextArea from 'next/textarea/TextArea.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import ChoiceToggle from 'dashboard/components-next/input/ChoiceToggle.vue';
+import { ATTRIBUTE_TYPES } from './constants';
+
+const emit = defineEmits(['submit']);
+
+const { t } = useI18n();
+
+const dialogRef = ref(null);
+const visibleAttributes = ref([]);
+const formValues = reactive({});
+const conversationContext = ref(null);
+
+const placeholders = computed(() => ({
+  text: t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.TEXT'),
+  number: t(
+    'CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.NUMBER'
+  ),
+  link: t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.LINK'),
+  date: t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.DATE'),
+  list: t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.PLACEHOLDERS.LIST'),
+}));
+
+const getPlaceholder = type => placeholders.value[type] || '';
+
+const validationRules = computed(() => {
+  const rules = {};
+  visibleAttributes.value.forEach(attribute => {
+    if (attribute.type === ATTRIBUTE_TYPES.LINK) {
+      rules[attribute.value] = { required, url };
+    } else if (attribute.type === ATTRIBUTE_TYPES.CHECKBOX) {
+      // Checkbox doesn't need validation - any selection is valid
+      rules[attribute.value] = {};
+    } else {
+      rules[attribute.value] = { required };
+      if (attribute.regexPattern) {
+        rules[attribute.value].regexValidation = helpers.withParams(
+          { regexCue: attribute.regexCue },
+          value => !value || getRegexp(attribute.regexPattern).test(value)
+        );
+      }
+    }
+  });
+  return rules;
+});
+
+const v$ = useVuelidate(validationRules, formValues);
+
+const getErrorMessage = attributeKey => {
+  const field = v$.value[attributeKey];
+  if (!field || !field.$error) return '';
+
+  if (field.url && field.url.$invalid) {
+    return t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_URL');
+  }
+  if (field.regexValidation && field.regexValidation.$invalid) {
+    return (
+      field.regexValidation.$params?.regexCue ||
+      t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_INPUT')
+    );
+  }
+  if (field.required && field.required.$invalid) {
+    return t('CUSTOM_ATTRIBUTES.VALIDATIONS.REQUIRED');
+  }
+  return '';
+};
+
+const isFormComplete = computed(() =>
+  visibleAttributes.value.every(attribute => {
+    const value = formValues[attribute.value];
+
+    // For checkbox attributes, ensure the agent has explicitly selected a value
+    if (attribute.type === ATTRIBUTE_TYPES.CHECKBOX) {
+      return formValues[attribute.value] !== null;
+    }
+
+    // For other attribute types, check for valid non-empty values
+    return value !== undefined && value !== null && String(value).trim() !== '';
+  })
+);
+
+const comboBoxOptions = computed(() => {
+  const options = {};
+  visibleAttributes.value.forEach(attribute => {
+    if (attribute.type === ATTRIBUTE_TYPES.LIST) {
+      options[attribute.value] = (attribute.attributeValues || []).map(
+        option => ({
+          value: option,
+          label: option,
+        })
+      );
+    }
+  });
+  return options;
+});
+
+const close = () => {
+  dialogRef.value?.close();
+  conversationContext.value = null;
+  v$.value.$reset();
+};
+
+const open = (attributes = [], initialValues = {}, context = null) => {
+  visibleAttributes.value = attributes;
+  conversationContext.value = context;
+
+  // Clear existing formValues
+  Object.keys(formValues).forEach(key => {
+    delete formValues[key];
+  });
+
+  // Initialize form values
+  attributes.forEach(attribute => {
+    const presetValue = initialValues[attribute.value];
+    if (presetValue !== undefined && presetValue !== null) {
+      formValues[attribute.value] = presetValue;
+    } else {
+      // For checkbox attributes, initialize to null to avoid pre-selection
+      // For other attributes, initialize to empty string
+      formValues[attribute.value] =
+        attribute.type === ATTRIBUTE_TYPES.CHECKBOX ? null : '';
+    }
+  });
+
+  v$.value.$reset();
+  dialogRef.value?.open();
+};
+
+const handleConfirm = async () => {
+  v$.value.$touch();
+  if (v$.value.$invalid) {
+    return;
+  }
+
+  emit('submit', {
+    attributes: { ...formValues },
+    context: conversationContext.value,
+  });
+  close();
+};
+
+defineExpose({ open, close });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    width="lg"
+    :title="t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.TITLE')"
+    :description="
+      t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.DESCRIPTION')
+    "
+    :confirm-button-label="
+      t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.ACTIONS.RESOLVE')
+    "
+    :cancel-button-label="
+      t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.MODAL.ACTIONS.CANCEL')
+    "
+    :disable-confirm-button="!isFormComplete"
+    @confirm="handleConfirm"
+  >
+    <div class="flex flex-col gap-4">
+      <div
+        v-for="attribute in visibleAttributes"
+        :key="attribute.value"
+        class="flex flex-col gap-2"
+      >
+        <div class="flex justify-between items-center">
+          <label class="mb-0.5 text-sm font-medium text-n-slate-12">
+            {{ attribute.label }}
+          </label>
+        </div>
+
+        <template v-if="attribute.type === ATTRIBUTE_TYPES.TEXT">
+          <TextArea
+            v-model="formValues[attribute.value]"
+            class="w-full"
+            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.TEXT)"
+            :message="getErrorMessage(attribute.value)"
+            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
+            @blur="v$[attribute.value].$touch"
+          />
+        </template>
+
+        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.NUMBER">
+          <Input
+            v-model="formValues[attribute.value]"
+            type="number"
+            size="md"
+            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.NUMBER)"
+            :message="getErrorMessage(attribute.value)"
+            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
+            @blur="v$[attribute.value].$touch"
+          />
+        </template>
+
+        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.LINK">
+          <Input
+            v-model="formValues[attribute.value]"
+            type="url"
+            size="md"
+            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.LINK)"
+            :message="getErrorMessage(attribute.value)"
+            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
+            @blur="v$[attribute.value].$touch"
+          />
+        </template>
+
+        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.DATE">
+          <Input
+            v-model="formValues[attribute.value]"
+            type="date"
+            size="md"
+            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.DATE)"
+            :message="getErrorMessage(attribute.value)"
+            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
+            @blur="v$[attribute.value].$touch"
+          />
+        </template>
+
+        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.LIST">
+          <ComboBox
+            v-model="formValues[attribute.value]"
+            :options="comboBoxOptions[attribute.value]"
+            :placeholder="getPlaceholder(ATTRIBUTE_TYPES.LIST)"
+            :message="getErrorMessage(attribute.value)"
+            :message-type="v$[attribute.value].$error ? 'error' : 'info'"
+            :has-error="v$[attribute.value].$error"
+            class="w-full"
+          />
+        </template>
+
+        <template v-else-if="attribute.type === ATTRIBUTE_TYPES.CHECKBOX">
+          <ChoiceToggle v-model="formValues[attribute.value]" />
+        </template>
+      </div>
+    </div>
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/ConversationWorkflow/constants.js

@@ -0,0 +1,8 @@
+export const ATTRIBUTE_TYPES = {
+  TEXT: 'text',
+  NUMBER: 'number',
+  LINK: 'link',
+  DATE: 'date',
+  LIST: 'list',
+  CHECKBOX: 'checkbox',
+};

app/javascript/dashboard/components-next/Countries/CountryDropdown.vue

@@ -1,149 +0,0 @@
-<script setup>
-import { ref, computed, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { vOnClickOutside } from '@vueuse/components';
-import { useToggle } from '@vueuse/core';
-import countries from 'shared/constants/countries.js';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Flag from 'dashboard/components-next/flag/Flag.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-
-const props = defineProps({
-  placeholder: {
-    type: String,
-    default: '',
-  },
-});
-const emit = defineEmits(['change']);
-const countryCode = defineModel({
-  type: String,
-  default: '',
-});
-
-const { t } = useI18n();
-
-const [showCountryDropdown, toggleCountryDropdown] = useToggle();
-const searchQuery = ref('');
-
-const clearOption = computed(() => ({
-  label: t('DROPDOWN_MENU.CLEAR_SELECTION'),
-  value: 'clear',
-  action: 'clear',
-}));
-
-const countryOptions = computed(() =>
-  countries.map(({ name, id }) => ({
-    label: name,
-    value: id,
-    action: 'select',
-    isSelected: countryCode.value === id,
-  }))
-);
-
-const filteredCountries = computed(() => {
-  if (!searchQuery.value) return countryOptions.value;
-
-  const query = searchQuery.value.toLowerCase();
-  return countryOptions.value.filter(country =>
-    country.label.toLowerCase().includes(query)
-  );
-});
-
-const menuItems = computed(() => {
-  const items = [...filteredCountries.value];
-  if (countryCode.value) {
-    items.unshift(clearOption.value);
-  }
-  return items;
-});
-
-const selectedCountry = computed(() => {
-  return countries.find(country => country.id === countryCode.value);
-});
-
-const buttonLabel = computed(() => {
-  if (selectedCountry.value) {
-    return selectedCountry.value.name;
-  }
-  return props.placeholder;
-});
-
-const handleAction = ({ value, action }) => {
-  if (action === 'clear') {
-    countryCode.value = '';
-    emit('change', null);
-    toggleCountryDropdown(false);
-    return;
-  }
-
-  if (countryCode.value === value) {
-    countryCode.value = '';
-    emit('change', null);
-  } else {
-    countryCode.value = value;
-    const country = countries.find(c => c.id === value);
-    emit('change', country);
-  }
-  toggleCountryDropdown(false);
-};
-
-const handleSearch = query => {
-  searchQuery.value = query;
-};
-
-const handleClickOutside = () => {
-  toggleCountryDropdown(false);
-};
-
-watch(showCountryDropdown, isOpen => {
-  if (isOpen) searchQuery.value = '';
-});
-</script>
-
-<template>
-  <div v-on-click-outside="handleClickOutside" class="relative w-full min-w-0">
-    <Button
-      slate
-      sm
-      :label="buttonLabel"
-      :icon="!selectedCountry ? 'i-lucide-flag' : ''"
-      :variant="showCountryDropdown ? 'faded' : 'solid'"
-      type="button"
-      no-animation
-      justify="start"
-      class="w-full -outline-offset-1"
-      @click="toggleCountryDropdown()"
-    >
-      <template v-if="selectedCountry" #icon>
-        <Flag :country="selectedCountry.id" class="size-3" />
-      </template>
-    </Button>
-
-    <Transition
-      enter-active-class="transition duration-100 ease-out"
-      enter-from-class="transform scale-95 opacity-0"
-      enter-to-class="transform scale-100 opacity-100"
-      leave-active-class="transition duration-75 ease-in"
-      leave-from-class="transform scale-100 opacity-100"
-      leave-to-class="transform scale-95 opacity-0"
-    >
-      <DropdownMenu
-        v-if="showCountryDropdown"
-        :menu-items="menuItems"
-        show-search
-        :search-placeholder="t('DROPDOWN_MENU.SEARCH_PLACEHOLDER')"
-        class="max-h-60 overflow-y-auto absolute z-50 w-full mt-1 top-full min-w-40"
-        @action="handleAction"
-        @search="handleSearch"
-      >
-        <template #icon="{ item }">
-          <Flag
-            v-if="item.value !== 'clear'"
-            :country="item.value"
-            class="size-3"
-          />
-        </template>
-      </DropdownMenu>
-    </Transition>
-  </div>
-</template>

app/javascript/dashboard/components-next/CustomAttributes/AttributeBadge.vue

@@ -2,7 +2,6 @@
 import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Label from 'dashboard/components-next/label/Label.vue';
 
 const props = defineProps({
   type: {
@@ -19,13 +18,11 @@ const attributeConfig = {
     colorClass: 'text-n-blue-11',
     icon: 'i-lucide-message-circle',
     labelKey: 'ATTRIBUTES_MGMT.BADGES.PRE_CHAT',
-    color: 'slate',
   },
   resolution: {
     colorClass: 'text-n-teal-11',
     icon: 'i-lucide-circle-check-big',
     labelKey: 'ATTRIBUTES_MGMT.BADGES.RESOLUTION',
-    color: 'slate',
   },
 };
 const config = computed(
@@ -34,9 +31,12 @@ const config = computed(
 </script>
 
 <template>
-  <Label :label="t(config.labelKey)" :color="config.color" compact>
-    <template #icon>
-      <Icon :icon="config.icon" class="size-3.5 text-n-slate-12" />
-    </template>
-  </Label>
+  <div
+    class="flex gap-1 justify-center items-center px-1.5 py-1 rounded-md shadow outline-1 outline outline-n-container bg-n-solid-2"
+  >
+    <Icon :icon="config.icon" class="size-4" :class="config.colorClass" />
+    <span class="text-xs" :class="config.colorClass">{{
+      t(config.labelKey)
+    }}</span>
+  </div>
 </template>

app/javascript/dashboard/components-next/CustomAttributes/CheckboxAttribute.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed } from 'vue';
+import { ref } from 'vue';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Switch from 'dashboard/components-next/switch/Switch.vue';
@@ -19,35 +19,28 @@ const emit = defineEmits(['update', 'delete']);
 
 const attributeValue = ref(Boolean(props.attribute.value));
 
-const isAttributePresent = computed(() => {
-  return (
-    props.attribute.value !== undefined &&
-    props.attribute.value !== null &&
-    props.attribute.value !== ''
-  );
-});
-
 const handleChange = value => {
   emit('update', value);
 };
-
-const handleDelete = () => {
-  attributeValue.value = false;
-  emit('delete');
-};
 </script>
 
 <template>
-  <div class="flex items-center w-full gap-2 justify-end">
+  <div
+    class="flex items-center w-full gap-2"
+    :class="{
+      'justify-start': isEditingView,
+      'justify-end': !isEditingView,
+    }"
+  >
     <Switch v-model="attributeValue" @change="handleChange" />
     <Button
-      v-if="isEditingView && isAttributePresent"
-      ghost
-      ruby
+      v-if="isEditingView"
+      variant="faded"
+      color="ruby"
       icon="i-lucide-trash"
-      xs
-      class="flex-shrink-0 !size-5 !rounded"
-      @click="handleDelete"
+      size="xs"
+      class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
+      @click="emit('delete')"
     />
   </div>
 </template>

app/javascript/dashboard/components-next/CustomAttributes/DateAttribute.vue

@@ -75,15 +75,20 @@ const handleInputUpdate = async () => {
 </script>
 
 <template>
-  <div class="flex items-center w-full min-w-0 gap-1.5 justify-end">
+  <div
+    class="flex items-center w-full min-w-0 gap-2"
+    :class="{
+      'justify-start': isEditingView,
+      'justify-end': !isEditingView,
+    }"
+  >
     <span
       v-if="!isEditingValue"
-      class="min-w-0 text-body-main"
+      class="min-w-0 text-sm"
       :class="{
-        'cursor-pointer text-n-slate-11 hover:text-n-slate-12 py-2 select-none !font-medium':
+        'cursor-pointer text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
           !isEditingView,
-        'text-n-slate-12 truncate': isEditingView && attribute.value,
-        'text-n-slate-10 truncate': isEditingView && !attribute.value,
+        'text-n-slate-12 truncate': isEditingView,
       }"
       @click="toggleEditValue(!isEditingView)"
     >
@@ -95,20 +100,19 @@ const handleInputUpdate = async () => {
       class="flex items-center gap-1"
     >
       <Button
-        ghost
-        slate
-        icon="i-lucide-pen-line"
-        xs
-        class="flex-shrink-0 !size-5 !rounded"
+        variant="faded"
+        color="slate"
+        icon="i-lucide-pencil"
+        size="xs"
+        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
         @click="toggleEditValue(true)"
       />
       <Button
-        v-if="attribute.value"
-        ghost
-        ruby
+        variant="faded"
+        color="ruby"
         icon="i-lucide-trash"
-        xs
-        class="flex-shrink-0 !size-5 !rounded"
+        size="xs"
+        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
         @click="emit('delete')"
       />
     </div>
@@ -121,7 +125,7 @@ const handleInputUpdate = async () => {
       <Input
         v-model="defaultDateValue"
         type="date"
-        class="w-full [&>p]:absolute [&>p]:mt-1 [&>p]:top-6 ltr:[&>p]:left-0 rtl:[&>p]:right-0"
+        class="w-full [&>p]:absolute [&>p]:mt-0.5 [&>p]:top-8 ltr:[&>p]:left-0 rtl:[&>p]:right-0"
         :message="
           hasError
             ? t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.VALIDATIONS.INVALID_DATE')
@@ -129,15 +133,14 @@ const handleInputUpdate = async () => {
         "
         :message-type="hasError ? 'error' : 'info'"
         autofocus
-        custom-input-class="h-7 py-1 ltr:rounded-r-none rtl:rounded-l-none"
-        @enter="handleInputUpdate"
+        custom-input-class="h-8 ltr:rounded-r-none rtl:rounded-l-none"
+        @keyup.enter="handleInputUpdate"
       />
       <Button
         icon="i-lucide-check"
         :color="hasError ? 'ruby' : 'blue'"
         size="sm"
-        type="button"
-        class="flex-shrink-0 ltr:rounded-l-none rtl:rounded-r-none !h-7"
+        class="flex-shrink-0 ltr:rounded-l-none rtl:rounded-r-none"
         @click="handleInputUpdate"
       />
     </div>

app/javascript/dashboard/components-next/CustomAttributes/ListAttribute.vue

@@ -4,7 +4,6 @@ import { useI18n } from 'vue-i18n';
 import { useToggle } from '@vueuse/core';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   attribute: {
@@ -41,56 +40,61 @@ const handleAttributeAction = async action => {
 </script>
 
 <template>
-  <div class="flex items-center w-full min-w-0 gap-1.5 justify-end">
+  <div
+    class="flex items-center w-full min-w-0 gap-2"
+    :class="{
+      'justify-start': isEditingView,
+      'justify-end': !isEditingView,
+    }"
+  >
     <div
       v-on-clickaway="() => toggleAttributeListDropdown(false)"
-      class="relative flex items-center min-w-0 flex-1 justify-end gap-2 cursor-pointer"
-      @click="toggleAttributeListDropdown()"
+      class="relative flex items-center"
     >
       <span
-        v-tooltip.top="{
-          content: attribute.value,
-          delay: { show: 1000, hide: 0 },
-        }"
-        class="min-w-0 text-body-main truncate"
+        class="min-w-0 text-sm"
         :class="{
-          'text-n-slate-11 hover:text-n-slate-12 py-2 select-none !font-medium':
+          'cursor-pointer text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
             !isEditingView,
-          'text-n-slate-12': isEditingView && attribute.value,
-          'text-n-slate-10': isEditingView && !attribute.value,
+          'text-n-slate-12 truncate flex-1': isEditingView,
         }"
+        @click="toggleAttributeListDropdown(!props.isEditingView)"
       >
         {{
           attribute.value ||
           t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.TRIGGER.SELECT')
         }}
       </span>
-      <Icon
-        :icon="
-          showAttributeListDropdown
-            ? 'i-lucide-chevron-up'
-            : 'i-lucide-chevron-down'
-        "
-        class="text-n-slate-11 flex-shrink-0 size-4"
-      />
       <DropdownMenu
         v-if="showAttributeListDropdown"
         :menu-items="attributeListMenuItems"
         show-search
-        class="w-48 mt-2 top-full ltr:right-0 rtl:left-0"
-        @click.stop
+        class="w-48 mt-2 top-full"
+        :class="{
+          'ltr:right-0 rtl:left-0': !isEditingView,
+          'ltr:left-0 rtl:right-0': isEditingView,
+        }"
         @action="handleAttributeAction($event)"
       />
     </div>
 
-    <Button
-      v-if="isEditingView && attribute.value"
-      ghost
-      ruby
-      icon="i-lucide-trash"
-      xs
-      class="flex-shrink-0 !size-5 !rounded"
-      @click="emit('delete')"
-    />
+    <div v-if="isEditingView" class="flex items-center gap-1">
+      <Button
+        variant="faded"
+        color="slate"
+        icon="i-lucide-pencil"
+        size="xs"
+        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
+        @click="toggleAttributeListDropdown()"
+      />
+      <Button
+        variant="faded"
+        color="ruby"
+        icon="i-lucide-trash"
+        size="xs"
+        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
+        @click="emit('delete')"
+      />
+    </div>
   </div>
 </template>

app/javascript/dashboard/components-next/CustomAttributes/OtherAttribute.vue

@@ -114,24 +114,24 @@ const handleInputUpdate = async () => {
 </script>
 
 <template>
-  <div class="flex items-center w-full min-w-0 gap-1.5 justify-end">
+  <div
+    class="flex items-center w-full min-w-0 gap-2"
+    :class="{
+      'justify-start': isEditingView,
+      'justify-end': !isEditingView,
+    }"
+  >
     <span
       v-if="!isEditingValue"
-      v-tooltip.top="{
-        content: !isAttributeTypeLink ? attribute.value : '',
-        delay: { show: 1000, hide: 0 },
-      }"
-      class="min-w-0 cursor-pointer text-body-main"
+      class="min-w-0 text-sm"
       :class="{
-        'text-n-slate-11 hover:text-n-slate-12 py-2 select-none !font-medium':
+        'cursor-pointer text-n-slate-11 hover:text-n-slate-12 py-2 select-none font-medium':
           !isEditingView,
-        'text-n-slate-12 truncate':
-          isEditingView && !isAttributeTypeLink && attribute.value,
-        'text-n-slate-10 truncate': isEditingView && !attribute.value,
-        'truncate hover:text-n-brand text-n-blue-10':
-          isEditingView && isAttributeTypeLink && attribute.value,
+        'text-n-slate-12 truncate': isEditingView && !isAttributeTypeLink,
+        'truncate hover:text-n-brand text-n-blue-11':
+          isEditingView && isAttributeTypeLink,
       }"
-      @click="toggleEditValue(true)"
+      @click="toggleEditValue(!isEditingView)"
     >
       <a
         v-if="isAttributeTypeLink && attribute.value && isEditingView"
@@ -156,20 +156,19 @@ const handleInputUpdate = async () => {
       class="flex items-center gap-1"
     >
       <Button
-        ghost
-        slate
-        icon="i-lucide-pen-line"
-        xs
-        class="flex-shrink-0 !size-5 !rounded"
+        variant="faded"
+        color="slate"
+        icon="i-lucide-pencil"
+        size="xs"
+        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
         @click="toggleEditValue(true)"
       />
       <Button
-        v-if="attribute.value"
-        ghost
-        ruby
+        variant="faded"
+        color="ruby"
         icon="i-lucide-trash"
-        xs
-        class="flex-shrink-0 !size-5 !rounded"
+        size="xs"
+        class="flex-shrink-0 opacity-0 group-hover/attribute:opacity-100 hover:no-underline"
         @click="emit('delete')"
       />
     </div>
@@ -183,19 +182,18 @@ const handleInputUpdate = async () => {
         v-model="editedValue"
         :placeholder="t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.TRIGGER.INPUT')"
         :type="getInputType"
-        class="w-full [&>p]:absolute [&>p]:mt-1 [&>p]:top-6 ltr:[&>p]:left-0 rtl:[&>p]:right-0"
+        class="w-full [&>p]:absolute [&>p]:mt-0.5 [&>p]:top-8 ltr:[&>p]:left-0 rtl:[&>p]:right-0"
         autofocus
         :message="attributeErrorMessage"
         :message-type="hasError ? 'error' : 'info'"
-        custom-input-class="h-7 py-1 ltr:rounded-r-none rtl:rounded-l-none"
-        @enter="handleInputUpdate"
+        custom-input-class="h-8 ltr:rounded-r-none rtl:rounded-l-none"
+        @keyup.enter="handleInputUpdate"
       />
       <Button
         icon="i-lucide-check"
         :color="hasError ? 'ruby' : 'blue'"
         size="sm"
-        type="button"
-        class="flex-shrink-0 ltr:rounded-l-none rtl:rounded-r-none !h-7"
+        class="flex-shrink-0 ltr:rounded-l-none rtl:rounded-r-none"
         @click="handleInputUpdate"
       />
     </div>

app/javascript/dashboard/components-next/EmptyStateLayout.vue

@@ -26,7 +26,7 @@ defineProps({
     class="relative flex flex-col items-center justify-center w-full h-full overflow-hidden"
   >
     <div
-      class="relative w-full max-w-5xl mx-auto overflow-hidden h-full max-h-[28rem]"
+      class="relative w-full max-w-[60rem] mx-auto overflow-hidden h-full max-h-[28rem]"
     >
       <div
         v-if="showBackdrop"
@@ -37,7 +37,7 @@ defineProps({
       <div
         class="flex flex-col items-center justify-end w-full h-full pb-20"
         :class="{
-          'absolute inset-x-0 bottom-0 bg-gradient-to-t from-n-surface-1 from-40% to-transparent':
+          'absolute inset-x-0 bottom-0 bg-gradient-to-t from-n-surface-1 from-25% to-transparent':
             showBackdrop,
         }"
       >
@@ -48,14 +48,12 @@ defineProps({
           }"
         >
           <div class="flex flex-col items-center justify-center gap-3">
-            <h2
-              class="text-3xl font-medium text-center text-n-slate-12 font-interDisplay"
-            >
+            <h2 class="text-3xl font-medium text-center text-n-slate-12">
               {{ title }}
             </h2>
             <p
               v-if="subtitle"
-              class="max-w-xl text-base text-center text-n-slate-11 font-interDisplay tracking-[0.3px]"
+              class="max-w-xl text-base text-center text-n-slate-11 tracking-[0.3px]"
             >
               {{ subtitle }}
             </p>

app/javascript/dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.vue

@@ -93,15 +93,13 @@ const statusText = computed(() => {
 
 const categoryName = computed(() => {
   if (props.category?.slug) {
-    return props.category.name;
+    return `${props.category.icon} ${props.category.name}`;
   }
   return t(
     'HELP_CENTER.ARTICLES_PAGE.ARTICLE_CARD.CARD.CATEGORY.UNCATEGORISED'
   );
 });
 
-const categoryIcon = computed(() => props.category?.icon || '');
-
 const authorName = computed(() => {
   return props.author?.name || props.author?.availableName || '';
 });
@@ -125,17 +123,17 @@ const handleClick = id => {
 </script>
 
 <template>
-  <CardLayout class="[&>div]:!pt-3 group/articleCard hover:bg-n-alpha-1">
+  <CardLayout>
     <div class="flex justify-between w-full gap-1">
       <span
-        class="cursor-pointer py-1.5 text-heading-3 group-hover/articleCard:text-n-blue-11 text-n-slate-12 line-clamp-1"
+        class="text-base cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-11 text-n-slate-12 line-clamp-1"
         @click="handleClick(id)"
       >
         {{ title }}
       </span>
       <div class="flex items-center gap-2">
         <span
-          class="text-xs font-440 outline outline-1 outline-n-container inline-flex items-center px-2 h-6 rounded-md bg-n-button-color"
+          class="text-xs font-medium inline-flex items-center h-6 px-2 py-0.5 rounded-md bg-n-alpha-2"
           :class="statusTextColor"
         >
           {{ statusText }}
@@ -146,52 +144,41 @@ const handleClick = id => {
         >
           <Button
             icon="i-lucide-ellipsis-vertical"
-            slate
-            :variant="!showActionsDropdown ? 'ghost' : 'faded'"
+            color="slate"
             size="xs"
-            class="rounded-md group-hover:bg-n-alpha-2 [&>span]:size-3.5"
+            class="rounded-md group-hover:bg-n-alpha-2"
             @click="toggleDropdown()"
           />
           <DropdownMenu
             v-if="showActionsDropdown"
             :menu-items="articleMenuItems"
-            class="mt-1 ltr:right-0 rtl:left-0 top-full"
+            class="mt-1 ltr:right-0 rtl:left-0 xl:ltr:left-0 xl:rtl:right-0 top-full"
             @action="handleArticleAction($event)"
           />
         </div>
       </div>
     </div>
-    <div class="flex items-center justify-between w-full gap-4 min-w-0">
-      <div class="flex items-center gap-3 min-w-0 overflow-hidden">
-        <div class="flex items-center gap-1.5 min-w-0 shrink">
+    <div class="flex items-center justify-between w-full gap-4">
+      <div class="flex items-center gap-4">
+        <div class="flex items-center gap-1">
           <Avatar
             :name="authorName"
             :src="authorThumbnailSrc"
             :size="16"
             rounded-full
-            class="shrink-0"
           />
-          <span class="text-body-main truncate text-n-slate-11">
+          <span class="text-sm truncate text-n-slate-11">
             {{ authorName || '-' }}
           </span>
         </div>
-        <div class="w-px h-3 bg-n-weak rounded-lg shrink-0" />
+        <span class="block text-sm whitespace-nowrap text-n-slate-11">
+          {{ categoryName }}
+        </span>
         <div
-          v-if="category"
-          class="flex items-center gap-1.5 text-n-slate-11 min-w-0 shrink"
+          class="inline-flex items-center gap-1 text-n-slate-11 whitespace-nowrap"
         >
-          <span v-if="categoryIcon" class="text-sm shrink-0">
-            {{ categoryIcon }}
-          </span>
-          <Icon v-else icon="i-lucide-shapes" class="size-4 shrink-0" />
-          <span class="text-body-main truncate">
-            {{ categoryName }}
-          </span>
-        </div>
-        <div v-if="category" class="w-px h-3 bg-n-weak rounded-lg shrink-0" />
-        <div class="flex items-center gap-1.5 text-n-slate-11 shrink-0">
-          <Icon icon="i-lucide-trending-up" class="size-4" />
-          <span class="text-body-main whitespace-nowrap">
+          <Icon icon="i-lucide-eye" class="size-4" />
+          <span class="text-sm">
             {{
               t('HELP_CENTER.ARTICLES_PAGE.ARTICLE_CARD.CARD.VIEWS', {
                 count: views,
@@ -200,7 +187,7 @@ const handleClick = id => {
           </span>
         </div>
       </div>
-      <span class="text-sm text-n-slate-11 truncate">
+      <span class="text-sm text-n-slate-11 line-clamp-1">
         {{ lastUpdatedAt }}
       </span>
     </div>