fix(i18n): repair locale regressions in pr 13832

New translations snooze.json (Korean)
[ci skip]
2026-03-17 14:40:17 -07:00 · 2026-03-17 08:10:14 -07:00 · 2026-03-17 08:08:47 -07:00 · 2026-03-17 08:07:59 -07:00 · 2026-03-17 08:07:50 -07:00 · 2026-03-17 08:07:03 -07:00
1601 changed files with 42964 additions and 8718 deletions
@@ -104,7 +104,7 @@ class ContactIdentifyAction
    # blank identifier or email will throw unique index error
    # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
    @contact.discard_invalid_attrs if discard_invalid_attrs
-    @contact.save!
+    @contact.save! if @contact.changed?
    enqueue_avatar_job
  end

@@ -0,0 +1,55 @@
+module Api::V1::Accounts::Concerns::WhatsappHealthManagement
+  extend ActiveSupport::Concern
+
+  included do
+    skip_before_action :check_authorization, only: [:health, :register_webhook]
+    before_action :check_admin_authorization?, only: [:register_webhook]
+    before_action :validate_whatsapp_cloud_channel, only: [:health, :register_webhook]
+  end
+
+  def sync_templates
+    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
+
+    trigger_template_sync
+    render status: :ok, json: { message: 'Template sync initiated successfully' }
+  rescue StandardError => e
+    render status: :internal_server_error, json: { error: e.message }
+  end
+
+  def health
+    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
+    render json: health_data
+  rescue StandardError => e
+    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
+    render json: { error: e.message }, status: :unprocessable_entity
+  end
+
+  def register_webhook
+    Whatsapp::WebhookSetupService.new(@inbox.channel).register_callback
+
+    render json: { message: 'Webhook registered successfully' }, status: :ok
+  rescue StandardError => e
+    Rails.logger.error "[INBOX WEBHOOK] Webhook registration failed: #{e.message}"
+    render json: { error: e.message }, status: :unprocessable_entity
+  end
+
+  private
+
+  def validate_whatsapp_cloud_channel
+    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
+
+    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
+  end
+
+  def whatsapp_channel?
+    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
+  end
+
+  def trigger_template_sync
+    if @inbox.whatsapp?
+      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
+    elsif @inbox.twilio? && @inbox.channel.whatsapp?
+      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
+    end
+  end
+end
@@ -4,8 +4,9 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  before_action :fetch_agent_bot, only: [:set_agent_bot]
  before_action :validate_limit, only: [:create]
  # we are already handling the authorization in fetch inbox
-  before_action :check_authorization, except: [:show, :health]
-  before_action :validate_whatsapp_cloud_channel, only: [:health]
+  before_action :check_authorization, except: [:show]
+
+  include Api::V1::Accounts::Concerns::WhatsappHealthManagement

  def index
    @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
@@ -70,23 +71,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }
  end

-  def sync_templates
-    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
-
-    trigger_template_sync
-    render status: :ok, json: { message: 'Template sync initiated successfully' }
-  rescue StandardError => e
-    render status: :internal_server_error, json: { error: e.message }
-  end
-
-  def health
-    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
-    render json: health_data
-  rescue StandardError => e
-    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
  private

  def fetch_inbox
@@ -98,12 +82,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
  end

-  def validate_whatsapp_cloud_channel
-    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
-
-    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
-  end
-
  def create_channel
    return unless allowed_channel_types.include?(permitted_params[:channel][:type])

@@ -200,18 +178,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  def get_channel_attributes(channel_type)
    channel_type.constantize.const_defined?(:EDITABLE_ATTRS) ? channel_type.constantize::EDITABLE_ATTRS.presence : []
  end
-
-  def whatsapp_channel?
-    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
-  end
-
-  def trigger_template_sync
-    if @inbox.whatsapp?
-      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
-    elsif @inbox.twilio? && @inbox.channel.whatsapp?
-      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
-    end
-  end
 end

 Api::V1::Accounts::InboxesController.prepend_mod_with('Api::V1::Accounts::InboxesController')
@@ -19,7 +19,7 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
      contact = @contact
    end

-    @contact_inbox.update(hmac_verified: true) if should_verify_hmac? && valid_hmac?
+    @contact_inbox.update(hmac_verified: true) if should_verify_hmac?

    identify_contact(contact)
  end
@@ -9,6 +9,10 @@ class InboxHealthAPI extends ApiClient {
  getHealthStatus(inboxId) {
    return axios.get(`${this.url}/${inboxId}/health`);
  }
+
+  registerWebhook(inboxId) {
+    return axios.post(`${this.url}/${inboxId}/register_webhook`);
+  }
 }

 export default new InboxHealthAPI();
@@ -26,6 +26,7 @@ const onPortalCreate = ({ slug: portalSlug, locale }) => {
  <EmptyStateLayout
    :title="$t('HELP_CENTER.TITLE')"
    :subtitle="$t('HELP_CENTER.NEW_PAGE.DESCRIPTION')"
+    class="bg-n-surface-1"
  >
    <template #empty-state-item>
      <div class="grid grid-cols-2 gap-4 p-px">
@@ -80,6 +80,12 @@ const sendMessage = async () => {
    isLoading.value = false;
  }
 };
+
+const handleEnterKey = event => {
+  if (event.isComposing) return;
+  event.preventDefault();
+  sendMessage();
+};
 </script>

 <template>
@@ -113,7 +119,7 @@ const sendMessage = async () => {
        v-model="newMessage"
        class="flex-1 bg-transparent border-none focus:outline-none text-sm mb-0 text-n-slate-12 placeholder:text-n-slate-10"
        :placeholder="t('CAPTAIN.PLAYGROUND.MESSAGE_PLACEHOLDER')"
-        @keyup.enter="sendMessage"
+        @keydown.enter.exact="handleEnterKey"
      />
      <NextButton
        ghost
@@ -29,6 +29,12 @@ const handleInput = () => {
  nextTick(adjustHeight);
 };

+const handleEnterKey = event => {
+  if (event.isComposing) return;
+  event.preventDefault();
+  sendMessage();
+};
+
 onMounted(() => {
  nextTick(adjustHeight);
 });
@@ -43,7 +49,7 @@ onMounted(() => {
      class="w-full reset-base bg-n-alpha-3 ltr:pl-4 ltr:pr-12 rtl:pl-12 rtl:pr-4 py-3 text-sm border border-n-weak rounded-lg focus:outline-0 focus:outline-none focus:ring-2 focus:ring-n-blue-11 focus:border-n-blue-11 resize-none overflow-hidden max-h-[200px] mb-0 text-n-slate-12"
      rows="1"
      @input="handleInput"
-      @keydown.enter.exact.prevent="sendMessage"
+      @keydown.enter.exact="handleEnterKey"
    />
    <button
      class="absolute ltr:right-1 rtl:left-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
@@ -67,6 +67,9 @@ const isSent = computed(() => {
    return sourceId.value && status.value === MESSAGE_STATUS.SENT;
  }

+  // API inbox messages use real sent/delivered/read status values from the external system.
+  if (isAPIInbox.value) return status.value === MESSAGE_STATUS.SENT;
+
  // All messages will be mark as sent for the Line channel, as there is no source ID.
  if (isALineChannel.value) return true;

@@ -86,8 +89,10 @@ const isDelivered = computed(() => {
  ) {
    return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;
  }
-  // All messages marked as delivered for the web widget inbox and API inbox once they are sent.
-  if (isAWebWidgetInbox.value || isAPIInbox.value) {
+  // API inbox messages use real delivered status from the external system.
+  if (isAPIInbox.value) return status.value === MESSAGE_STATUS.DELIVERED;
+  // All messages marked as delivered for the web widget inbox once they are sent.
+  if (isAWebWidgetInbox.value) {
    return status.value === MESSAGE_STATUS.SENT;
  }
  if (isALineChannel.value) {
@@ -107,7 +107,8 @@ function onKeydown(view, event) {
  emit('keydown');

  // Handle Enter key to send message (Shift+Enter for new line)
-  if (event.key === 'Enter' && !event.shiftKey) {
+  // Skip if IME composition is active (CJK character confirmation)
+  if (event.key === 'Enter' && !event.shiftKey && !event.isComposing) {
    event.preventDefault();
    handleSubmit();
    return true; // Prevent ProseMirror's default Enter handling
@@ -4,6 +4,9 @@
    "LOADING_EDITOR": "Loading editor...",
    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
+    "COUNT": "{n} bot | {n} bots",
+    "SEARCH_PLACEHOLDER": "Search bots...",
+    "NO_RESULTS": "No bots found matching your search",
    "GLOBAL_BOT": "System bot",
    "GLOBAL_BOT_BADGE": "System",
    "AVATAR": {
@@ -34,7 +37,8 @@
      "LOADING": "Fetching bots...",
      "TABLE_HEADER": {
        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
+        "URL": "Webhook URL",
+        "ACTIONS": "Actions"
      }
    },
    "DELETE": {
@@ -9,6 +9,7 @@
      "ADMINISTRATOR": "Administrator",
      "AGENT": "Agent"
    },
+    "COUNT": "{n} agent | {n} agents",
    "LIST": {
      "404": "There are no agents associated to this account",
      "TITLE": "Manage agents in your team",
@@ -96,6 +97,8 @@
        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
      }
    },
+    "SEARCH_PLACEHOLDER": "Search agents...",
+    "NO_RESULTS": "No agents found matching your search",
    "SEARCH": {
      "NO_RESULTS": "No results found."
    },
@@ -5,6 +5,9 @@
    "LOADING": "Fetching custom attributes",
    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
    "LEARN_MORE": "Learn more about custom attributes",
+    "COUNT": "{n} attribute | {n} attributes",
+    "SEARCH_PLACEHOLDER": "Search attributes...",
+    "NO_RESULTS": "No attributes found matching your search",
    "ATTRIBUTE_MODELS": {
      "CONVERSATION": "Conversation",
      "CONTACT": "Contact"
@@ -63,6 +66,10 @@
        },
        "ENABLE_REGEX": {
          "LABEL": "Enable regex validation"
+        },
+        "BADGES": {
+          "PRE_CHAT": "Pre-chat",
+          "RESOLUTION": "Resolution"
        }
      },
      "API": {
@@ -3,8 +3,11 @@
    "HEADER": "Automation",
    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
    "LEARN_MORE": "Learn more about automation",
-    "HEADER_BTN_TXT": "Add Automation Rule",
+    "COUNT": "{n} automation | {n} automations",
+    "HEADER_BTN_TXT": "Create Automation",
    "LOADING": "Fetching automation rules",
+    "SEARCH_PLACEHOLDER": "Search automation rules...",
+    "NO_RESULTS": "No automation rules found matching your search",
    "ADD": {
      "TITLE": "Add Automation Rule",
      "SUBMIT": "Create",
@@ -42,9 +45,9 @@
    "LIST": {
      "TABLE_HEADER": {
        "NAME": "Name",
-        "DESCRIPTION": "Description",
        "ACTIVE": "Active",
-        "CREATED_ON": "Created on"
+        "CREATED_ON": "Created on",
+        "ACTIONS": "Actions"
      },
      "404": "No automation rules found"
    },
@@ -150,7 +153,8 @@
      "ADD_PRIVATE_NOTE": "Add a Private Note",
      "CHANGE_PRIORITY": "Change Priority",
      "ADD_SLA": "Add SLA",
-      "OPEN_CONVERSATION": "Open conversation"
+      "OPEN_CONVERSATION": "Open conversation",
+      "PENDING_CONVERSATION": "Mark conversation as pending"
    },
    "MESSAGE_TYPES": {
      "INCOMING": "Incoming Message",
@@ -22,6 +22,10 @@
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
+    "RESOLVE": {
+      "ALL_MISSING_ATTRIBUTES": "Cannot resolve conversations due to missing required attributes",
+      "PARTIAL_SUCCESS": "Some conversations need required attributes before resolving and were skipped"
+    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "No labels found",
@@ -3,8 +3,11 @@
    "HEADER": "Canned Responses",
    "LEARN_MORE": "Learn more about canned responses",
    "DESCRIPTION": "Canned Responses are pre-written reply templates that help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a canned response during a conversation. ",
+    "COUNT": "{n} canned response | {n} canned responses",
    "HEADER_BTN_TXT": "Add canned response",
    "LOADING": "Fetching canned responses...",
+    "SEARCH_PLACEHOLDER": "Search canned responses...",
+    "NO_RESULTS": "No canned responses found matching your search",
    "SEARCH_404": "There are no items matching this query.",
    "LIST": {
      "404": "There are no canned responses available in this account.",
@@ -76,6 +76,9 @@
      },
      "waiting_since_desc": {
        "TEXT": "Pending Response: Shortest first"
+      },
+      "priority_desc_created_at_asc": {
+        "TEXT": "Priority: Highest first, Created: Oldest first"
      }
    },
    "ATTACHMENTS": {
@@ -457,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TELEGRAM": {
+            "PLACEHOLDER": "Add Telegram"
+          },
          "TIKTOK": {
            "PLACEHOLDER": "Add TikTok"
          },
@@ -573,7 +576,8 @@
      "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
      "ACTIVE_EMPTY_STATE_TITLE": "በአሁኑ ጊዜ ንቁ እውቂያዎች የሉም 🌙"
-    }
+    },
+    "LOAD_MORE": "Load more"
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Assign Labels",
@@ -607,7 +611,7 @@
      "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
      "CONTACT_SELECTOR": {
        "LABEL": "To:",
-        "TAG_INPUT_PLACEHOLDER": "Search for a contact with name, email or phone number",
+        "TAG_INPUT_PLACEHOLDER": "Enter at least 2 characters to search by name, email, or phone number",
        "CONTACT_CREATING": "Creating contact..."
      },
      "INBOX_SELECTOR": {
@@ -618,9 +622,9 @@
        "SUBJECT_LABEL": "Subject :",
        "SUBJECT_PLACEHOLDER": "Enter your email subject here",
        "CC_LABEL": "Cc:",
-        "CC_PLACEHOLDER": "Search for a contact with their email address",
+        "CC_PLACEHOLDER": "Enter at least 2 characters to search by email",
        "BCC_LABEL": "Bcc:",
-        "BCC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_PLACEHOLDER": "Enter at least 2 characters to search by email",
        "BCC_BUTTON": "Bcc"
      },
      "MESSAGE_EDITOR": {
@@ -61,6 +61,7 @@
    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
+    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -173,6 +174,10 @@
          "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
          "FAILED": "Couldn't assign label. Please try again."
        },
+        "LABEL_REMOVAL": {
+          "SUCCESFUL": "Removed label #{labelName} from conversation id {conversationId}",
+          "FAILED": "Couldn't remove label. Please try again."
+        },
        "TEAM_ASSIGNMENT": {
          "SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
          "FAILED": "Couldn't assign team. Please try again."
@@ -185,7 +190,11 @@
      "DISABLE_SIGN_TOOLTIP": "Disable signature",
      "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
      "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
+      "MESSAGING_RESTRICTED": "You cannot reply to this conversation",
+      "MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
+      "MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
+      "COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
      "CLICK_HERE": "Click here to update",
      "WHATSAPP_TEMPLATES": "Whatsapp Templates"
    },
@@ -205,7 +214,7 @@
      "DRAG_DROP": "Drag and drop here to attach",
      "START_AUDIO_RECORDING": "Start audio recording",
      "STOP_AUDIO_RECORDING": "Stop audio recording",
-      "": "",
+      "COPILOT_THINKING": "Copilot is thinking",
      "EMAIL_HEAD": {
        "TO": "TO",
        "ADD_BCC": "Add bcc",
@@ -247,9 +256,12 @@
    "SUCCESS_DELETE_CONVERSATION": "ውይይት በተሳካ ሁኔታ ተሰርዟል",
    "FAIL_DELETE_CONVERSATION": "ውይይትን መሰረዝ አልተቻለም! እንደገና ይሞክሩ",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
+    "FILE_TYPE_NOT_SUPPORTED": "This {fileName} file type is not supported in this conversation",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
    "BOT": "Bot",
+    "NATIVE_APP": "Native app",
+    "NATIVE_APP_ADVISORY": "This message was sent from the native app. Reply from Chatwoot to maintain the message window.",
    "SEND_FAILED": "Couldn't send message! Try again",
    "TRY_AGAIN": "retry",
    "ASSIGNMENT": {
@@ -294,6 +306,7 @@
    "CANCEL": "Cancel",
    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
    "SEND_EMAIL_ERROR": "There was an error, please try again",
+    "SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
    "FORM": {
      "SEND_TO_CONTACT": "Send the transcript to the customer",
      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
@@ -3,8 +3,11 @@
    "HEADER": "Custom Roles",
    "LEARN_MORE": "Learn more about custom roles",
    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "COUNT": "{n} custom role | {n} custom roles",
    "HEADER_BTN_TXT": "Add custom role",
    "LOADING": "Fetching custom roles...",
+    "SEARCH_PLACEHOLDER": "Search custom roles...",
+    "NO_RESULTS": "No custom roles found matching your search",
    "SEARCH_404": "There are no items matching this query.",
    "PAYWALL": {
      "TITLE": "Upgrade to create custom roles",
@@ -1,5 +1,8 @@
 {
  "DATE_PICKER": {
+    "PREVIOUS_PERIOD": "Previous period",
+    "NEXT_PERIOD": "Next period",
+    "WEEK_NUMBER": "Week #{weekNumber}",
    "APPLY_BUTTON": "Apply",
    "CLEAR_BUTTON": "Clear",
    "DATE_RANGE_INPUT": {
@@ -13,6 +16,8 @@
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
      "LAST_YEAR": "Last year",
+      "THIS_WEEK": "This week",
+      "MONTH_TO_DATE": "This month",
      "CUSTOM_RANGE": "Custom date range"
    }
  }
@@ -7,6 +7,13 @@
    },
    "CLOSE": "Close",
    "BETA": "Beta",
-    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it.",
+    "ACCEPT": "Accept",
+    "DISCARD": "Discard",
+    "PREFERRED": "Preferred"
+  },
+  "CHOICE_TOGGLE": {
+    "YES": "Yes",
+    "NO": "No"
  }
 }
@@ -182,6 +182,7 @@
  },
  "COMMAND_BAR": {
    "SEARCH_PLACEHOLDER": "Search or jump to",
+    "SNOOZE_PLACEHOLDER": "Type a time e.g. tomorrow, 2 hours, next friday, jan 15...",
    "SECTIONS": {
      "GENERAL": "General",
      "REPORTS": "Reports",
@@ -374,6 +374,16 @@
        "ERROR_MESSAGE": "Error while deleting article"
      }
    },
+    "REORDER_ARTICLE": {
+      "API": {
+        "ERROR_MESSAGE": "Unable to reorder articles. Please try again."
+      }
+    },
+    "REORDER_CATEGORY": {
+      "API": {
+        "ERROR_MESSAGE": "Unable to reorder categories. Please try again."
+      }
+    },
    "CREATE_ARTICLE": {
      "ERROR_MESSAGE": "Please add the article heading and content then only you can update the settings"
    },
@@ -3,6 +3,9 @@
    "HEADER": "Inboxes",
    "DESCRIPTION": "A channel is the mode of communication your customer chooses to interact with you. An inbox is where you manage interactions for a specific channel. It can include communications from various sources such as email, live chat, and social media.",
    "LEARN_MORE": "Learn more about inboxes",
+    "COUNT": "{n} inbox | {n} inboxes",
+    "SEARCH_PLACEHOLDER": "Search inboxes...",
+    "NO_RESULTS": "No inboxes found matching your search",
    "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
    "CLICK_TO_RECONNECT": "Click here to reconnect.",
    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
@@ -575,7 +578,7 @@
          "SUBTITLE": "Use only the configured business name as the sender name in the email header."
        },
        "BUSINESS_NAME": {
-          "BUTTON_TEXT": "+ Configure your business name",
+          "BUTTON_TEXT": "Configure your business name",
          "PLACEHOLDER": "Enter your business name",
          "SAVE_BUTTON_TEXT": "Save"
        }
@@ -589,8 +592,10 @@
        "DISABLED": "Disabled"
      },
      "LOCK_TO_SINGLE_CONVERSATION": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
+        "ENABLED": "Reopen same conversation",
+        "DISABLED": "Create new conversations",
+        "ENABLED_DESCRIPTION": "When a contact messages again, the previous conversation will be reopened.",
+        "DISABLED_DESCRIPTION": "A new conversation will be created each time after the previous one is resolved."
      },
      "ENABLE_HMAC": {
        "LABEL": "Enable"
@@ -625,6 +630,8 @@
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT"
    },
+    "CHANNEL_PREFERENCES": "Channel Preferences",
+    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
      "TITLE": "Manage your WhatsApp account",
      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
@@ -678,6 +685,16 @@
          "SANDBOX": "Sandbox",
          "LIVE": "Live"
        }
+      },
+      "WEBHOOK": {
+        "TITLE": "Webhook Configuration",
+        "DESCRIPTION": "Webhook URL is required for your WhatsApp Business Account to receive messages from customers",
+        "ACTION_REQUIRED": "Webhook not configured",
+        "REGISTER_BUTTON": "Register Webhook",
+        "REGISTER_SUCCESS": "Webhook registered successfully",
+        "REGISTER_ERROR": "Failed to register webhook. Please try again.",
+        "CONFIGURED_SUCCESS": "Webhook configured successfully",
+        "URL_MISMATCH": "Webhook URL mismatch"
      }
    },
    "SETTINGS": "Settings",
@@ -694,7 +711,7 @@
      "ALLOWED_DOMAINS": {
        "TITLE": "Allowed Domains",
        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+        "PLACEHOLDER": "example.com, www.example.com, app.example.com"
      },
      "INBOX_AGENTS": "Agents",
      "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
@@ -708,8 +725,8 @@
      "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
      "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
-      "LOCK_TO_SINGLE_CONVERSATION": "Lock to single conversation",
-      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Enable or disable multiple conversations for the same contact in this inbox",
+      "LOCK_TO_SINGLE_CONVERSATION": "Conversation Routing",
+      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Configure conversation creation for existing contacts",
      "INBOX_UPDATE_TITLE": "Inbox Settings",
      "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
      "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",
@@ -758,6 +775,7 @@
      "LABEL": "Help Center",
      "PLACEHOLDER": "Select Help Center",
      "SELECT_PLACEHOLDER": "Select Help Center",
+      "NONE": "None",
      "REMOVE": "Remove Help Center",
      "SUB_TEXT": "Attach a Help Center with the inbox"
    },
@@ -766,6 +784,53 @@
      "MAX_ASSIGNMENT_LIMIT_RANGE_ERROR": "Please enter a value greater than 0",
      "MAX_ASSIGNMENT_LIMIT_SUB_TEXT": "Limit the maximum number of conversations from this inbox that can be auto assigned to an agent"
    },
+    "ASSIGNMENT": {
+      "TITLE": "Conversation Assignment",
+      "DESCRIPTION": "Automatically assign incoming conversations to available agents based on assignment policies",
+      "ENABLE_AUTO_ASSIGNMENT": "Enable automatic conversation assignment",
+      "DEFAULT_RULES_TITLE": "Default assignment rules",
+      "DEFAULT_RULES_DESCRIPTION": "Using the default assignment behavior for all conversations",
+      "DEFAULT_RULE_1": "Earliest created conversations first",
+      "DEFAULT_RULE_2": "Round robin distribution",
+      "CUSTOMIZE_WITH_POLICY": "Customize with assignment policy",
+      "USING_POLICY": "Using custom assignment policy for this inbox",
+      "CUSTOMIZE_POLICY": "Customize with assignment policy",
+      "DELETE_POLICY": "Delete policy",
+      "POLICY_LABEL": "Assignment policy",
+      "ASSIGNMENT_ORDER_LABEL": "Assignment Order",
+      "ASSIGNMENT_METHOD_LABEL": "Assignment Method",
+      "POLICY_STATUS": {
+        "ACTIVE": "Active",
+        "INACTIVE": "Inactive"
+      },
+      "PRIORITY": {
+        "EARLIEST_CREATED": "Earliest created",
+        "LONGEST_WAITING": "Longest waiting"
+      },
+      "METHOD": {
+        "ROUND_ROBIN": "Round robin",
+        "BALANCED": "Balanced assignment"
+      },
+      "UPGRADE_PROMPT": "Custom assignment policies are available on the Business plan",
+      "UPGRADE_TO_BUSINESS": "Upgrade to Business",
+      "DEFAULT_POLICY_LINKED": "Default policy linked",
+      "DEFAULT_POLICY_DESCRIPTION": "Link a custom assignment policy to customize how conversations are assigned to agents in this inbox.",
+      "LINK_EXISTING_POLICY": "Link existing policy",
+      "CREATE_NEW_POLICY": "Create new policy",
+      "NO_POLICIES": "No assignment policies found",
+      "VIEW_ALL_POLICIES": "View all policies",
+      "CURRENT_BEHAVIOR": "Currently using default assignment behavior:",
+      "LINK_SUCCESS": "Assignment policy linked successfully",
+      "LINK_ERROR": "Failed to link assignment policy"
+    },
+    "ASSIGNMENT_POLICY": {
+      "DELETE_CONFIRM_TITLE": "Delete assignment policy?",
+      "DELETE_CONFIRM_MESSAGE": "Are you sure you want to remove this assignment policy from this inbox? The inbox will revert to default assignment rules.",
+      "CANCEL": "Cancel",
+      "CONFIRM_DELETE": "Delete",
+      "DELETE_SUCCESS": "Assignment policy removed successfully",
+      "DELETE_ERROR": "Failed to remove assignment policy"
+    },
    "FACEBOOK_REAUTHORIZE": {
      "TITLE": "Reauthorize",
      "SUBTITLE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",
@@ -837,6 +902,20 @@
        "CONFIRM": "Create new template",
        "CANCEL": "Go back"
      },
+      "UTILITY_ANALYZER": {
+        "ACTION": "Check utility fit",
+        "HELPER_NOTE": "Check this message before submission to improve Utility fit. The system creates a dedicated CSAT template with buttons for reporting and submits it as Utility; Meta may still reclassify it as Marketing based on content.",
+        "RESULT_LABEL": "Meta category prediction",
+        "GUIDANCE_NOTE": "This is a guidance check, not a guarantee of Meta approval.",
+        "SUGGESTION_LABEL": "Suggested utility-safe rewrite",
+        "APPLY": "Use this rewrite",
+        "ERROR_MESSAGE": "Couldn't analyze the message. Please try again.",
+        "CLASSIFICATION": {
+          "LIKELY_UTILITY": "Likely Utility",
+          "LIKELY_MARKETING": "Likely Marketing",
+          "UNCLEAR": "Needs clarification"
+        }
+      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +927,7 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
+      "WHATSAPP_NOTE": "Note: When you save, the system creates a dedicated CSAT template in WhatsApp (used to capture rating and feedback in reports) and submits it as Utility for approval. Meta may still classify it as Marketing based on content. After approval, surveys are sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -864,9 +943,11 @@
      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
      "DAY": {
+        "DAY": "Day",
+        "AVAILABILITY": "Availability",
+        "HOURS": "Hours",
        "ENABLE": "Enable availability for this day",
        "UNAVAILABLE": "Unavailable",
-        "HOURS": "hours",
        "VALIDATION_ERROR": "Starting time should be before closing time.",
        "CHOOSE": "Choose"
      },
@@ -973,11 +1054,12 @@
          "IN_A_DAY": "In a day"
        },
        "WIDGET_COLOR_LABEL": "Widget Color",
-        "WIDGET_BUBBLE_POSITION_LABEL": "Widget Bubble Position",
-        "WIDGET_BUBBLE_TYPE_LABEL": "Widget Bubble Type",
+        "WIDGET_BUBBLE": "Bubble",
+        "WIDGET_BUBBLE_POSITION_LABEL": "Position:",
+        "WIDGET_BUBBLE_TYPE_LABEL": "Type:",
        "WIDGET_BUBBLE_LAUNCHER_TITLE": {
          "DEFAULT": "Chat with us",
-          "LABEL": "Widget Bubble Launcher Title",
+          "LABEL": "Launcher Title",
          "PLACE_HOLDER": "Chat with us"
        },
        "UPDATE": {
@@ -1002,7 +1084,7 @@
      },
      "WIDGET_SCREEN": {
        "DEFAULT": "Default",
-        "CHAT": "Chat"
+        "CHAT": "Chat mode"
      },
      "REPLY_TIME": {
        "IN_A_FEW_MINUTES": "Typically replies in a few minutes",
@@ -3,6 +3,9 @@
    "FETCHING": "Fetching Integrations",
    "NO_HOOK_CONFIGURED": "There are no {integrationId} integrations configured in this account.",
    "HEADER": "Applications",
+    "COUNT": "{n} integration | {n} integrations",
+    "SEARCH_PLACEHOLDER": "Search...",
+    "NO_RESULTS": "No results found matching your search",
    "STATUS": {
      "ENABLED": "Enabled",
      "DISABLED": "Disabled"
@@ -31,6 +34,7 @@
    "LIST": {
      "FETCHING": "Fetching integration hooks",
      "INBOX": "Inbox",
+      "ACTIONS": "Actions",
      "DELETE": {
        "BUTTON_TEXT": "Delete"
      }
@@ -1,6 +1,7 @@
 {
  "INTEGRATION_SETTINGS": {
    "SHOPIFY": {
+      "HEADER": "Shopify",
      "DELETE": {
        "TITLE": "Delete Shopify Integration",
        "MESSAGE": "Are you sure you want to delete the Shopify integration?"
@@ -19,6 +20,8 @@
    "DESCRIPTION": "Chatwoot integrates with multiple tools and services to improve your team's efficiency. Explore the list below to configure your favorite apps.",
    "LEARN_MORE": "Learn more about integrations",
    "LOADING": "Fetching integrations",
+    "SEARCH_PLACEHOLDER": "Search integrations...",
+    "NO_RESULTS": "No integrations found matching your search",
    "CAPTAIN": {
      "DISABLED": "Captain is not enabled on your account.",
      "CLICK_HERE_TO_CONFIGURE": "Click here to configure",
@@ -28,6 +31,17 @@
    "WEBHOOK": {
      "SUBSCRIBED_EVENTS": "Subscribed Events",
      "LEARN_MORE": "Learn more about webhooks",
+      "SECRET": {
+        "LABEL": "Secret",
+        "COPY": "Copy secret to clipboard",
+        "COPY_SUCCESS": "Secret copied to clipboard",
+        "TOGGLE": "Toggle secret visibility",
+        "CREATED_DESC": "Your webhook has been created. Use the secret below to verify webhook signatures. Please copy it now — you can also find it later in the webhook edit form.",
+        "DONE": "Done"
+      },
+      "COUNT": "{n} webhook | {n} webhooks",
+      "SEARCH_PLACEHOLDER": "Search webhooks...",
+      "NO_RESULTS": "No webhooks found matching your search",
      "FORM": {
        "CANCEL": "Cancel",
        "DESC": "Webhook events provide you the realtime information about what's happening in your Chatwoot account. Please enter a valid URL to configure a callback.",
@@ -104,6 +118,7 @@
      }
    },
    "SLACK": {
+      "HEADER": "Slack",
      "DELETE": "Delete",
      "DELETE_CONFIRMATION": {
        "TITLE": "Delete the integration",
@@ -145,7 +160,29 @@
        "EXPAND": "Expand",
        "MAKE_FRIENDLY": "Change message tone to friendly",
        "MAKE_FORMAL": "Use formal tone",
-        "SIMPLIFY": "Simplify"
+        "SIMPLIFY": "Simplify",
+        "CONFIDENT": "Use confident tone",
+        "PROFESSIONAL": "Use professional tone",
+        "CASUAL": "Use casual tone",
+        "STRAIGHTFORWARD": "Use straightforward tone"
+      },
+      "REPLY_OPTIONS": {
+        "IMPROVE_REPLY": "Improve reply",
+        "IMPROVE_REPLY_SELECTION": "Improve the selection",
+        "CHANGE_TONE": {
+          "TITLE": "Change tone",
+          "OPTIONS": {
+            "PROFESSIONAL": "Professional",
+            "CASUAL": "Casual",
+            "STRAIGHTFORWARD": "Straightforward",
+            "CONFIDENT": "Confident",
+            "FRIENDLY": "Friendly"
+          }
+        },
+        "GRAMMAR": "Fix grammar & spelling",
+        "SUGGESTION": "Suggest a reply",
+        "SUMMARIZE": "Summarize the conversation",
+        "ASK_COPILOT": "Ask Copilot"
      },
      "ASSISTANCE_MODAL": {
        "DRAFT_TITLE": "Draft content",
@@ -201,12 +238,16 @@
      "SIDEBAR_TXT": "<p><b>Dashboard Apps</b></p><p>Dashboard Apps allow organizations to embed an application inside the Chatwoot dashboard to provide the context for customer support agents. This feature allows you to create an application independently and embed that inside the dashboard to provide user information, their orders, or their previous payment history.</p><p>When you embed your application using the dashboard in Chatwoot, your application will get the context of the conversation and contact as a window event. Implement a listener for the message event on your page to receive the context.</p><p>To add a new dashboard app, click on the button 'Add a new dashboard app'.</p>",
      "DESCRIPTION": "Dashboard Apps allow organizations to embed an application inside the dashboard to provide the context for customer support agents. This feature allows you to create an application independently and embed that to provide user information, their orders, or their previous payment history.",
      "LEARN_MORE": "Learn more about Dashboard Apps",
+      "COUNT": "{n} dashboard app | {n} dashboard apps",
+      "SEARCH_PLACEHOLDER": "Search dashboard apps...",
+      "NO_RESULTS": "No dashboard apps found matching your search",
      "LIST": {
        "404": "There are no dashboard apps configured on this account yet",
        "LOADING": "Fetching dashboard apps...",
        "TABLE_HEADER": {
          "NAME": "Name",
-          "ENDPOINT": "Endpoint"
+          "ENDPOINT": "Endpoint",
+          "ACTIONS": "Actions"
        },
        "EDIT_TOOLTIP": "Edit app",
        "DELETE_TOOLTIP": "Delete app"
@@ -243,6 +284,7 @@
      }
    },
    "LINEAR": {
+      "HEADER": "Linear",
      "ADD_OR_LINK_BUTTON": "Create/Link Linear Issue",
      "LOADING": "Fetching linear issues...",
      "LOADING_ERROR": "There was an error fetching the linear issues, please try again",
@@ -337,6 +379,7 @@
      }
    },
    "NOTION": {
+      "HEADER": "Notion",
      "DELETE": {
        "TITLE": "Are you sure you want to delete the Notion integration?",
        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
@@ -406,6 +449,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI is only available in the Enterprise plans.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -5,6 +5,9 @@
    "LOADING": "Fetching labels",
    "DESCRIPTION": "Labels help you categorize and prioritize conversations and leads. You can assign a label to a conversation or contact using the side panel.",
    "LEARN_MORE": "Learn more about labels",
+    "COUNT": "{n} label | {n} labels",
+    "SEARCH_PLACEHOLDER": "Search labels...",
+    "NO_RESULTS": "No labels found matching your search",
    "SEARCH_404": "There are no items matching this query",
    "LIST": {
      "404": "There are no labels available in this account.",
@@ -13,7 +16,8 @@
      "TABLE_HEADER": {
        "NAME": "Name",
        "DESCRIPTION": "Description",
-        "COLOR": "Color"
+        "COLOR": "Color",
+        "ACTION": "Actions"
      }
    },
    "FORM": {
@@ -3,9 +3,12 @@
    "HEADER": "Macros",
    "DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
    "LEARN_MORE": "Learn more about macros",
+    "COUNT": "{n} macro | {n} macros",
    "HEADER_BTN_TXT": "Add a new macro",
    "HEADER_BTN_TXT_SAVE": "Save macro",
    "LOADING": "Fetching macros",
+    "SEARCH_PLACEHOLDER": "Search macros...",
+    "NO_RESULTS": "No macros found matching your search",
    "ERROR": "Something went wrong. Please try again",
    "ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
    "ADD": {
@@ -29,7 +32,8 @@
        "NAME": "Name",
        "CREATED BY": "Created by",
        "LAST_UPDATED_BY": "Last updated by",
-        "VISIBILITY": "Visibility"
+        "VISIBILITY": "Visibility",
+        "ACTIONS": "Actions"
      },
      "404": "No macros found"
    },
@@ -1,7 +1,7 @@
 {
  "MFA_SETTINGS": {
    "TITLE": "Two-Factor Authentication",
-    "SUBTITLE": "Secure your account with TOTP-based authentication",
+    "SUBTITLE": "Protect your account from unauthorized access with TOTP-based authentication. This adds an extra layer of security to your account.",
    "DESCRIPTION": "Add an extra layer of security to your account using a time-based one-time password (TOTP)",
    "STATUS_TITLE": "Authentication Status",
    "STATUS_DESCRIPTION": "Manage your two-factor authentication settings and backup recovery codes",
@@ -3,7 +3,7 @@
    "HEADER": "Conversations",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
-    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
+    "DOWNLOAD_CONVERSATION_REPORTS": "Download conversation reports",
    "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
    "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
    "METRICS": {
@@ -128,11 +128,16 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
-    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent's name to learn more.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
    "FILTER_DROPDOWN_LABEL": "Select Agent",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "Search agents"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -201,6 +206,11 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_LABEL_REPORTS": "Download label reports",
    "FILTER_DROPDOWN_LABEL": "Select Label",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "LABELS": "Search labels"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -271,6 +281,11 @@
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
    "ALL_INBOXES": "All Inboxes",
    "SEARCH_INBOX": "Search Inbox",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "INBOXES": "Search inboxes"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -334,11 +349,19 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "Team Overview",
-    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
+    "DESCRIPTION": "Get a snapshot of your team's performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_TEAM_REPORTS": "Download team reports",
    "FILTER_DROPDOWN_LABEL": "Select Team",
+    "FILTERS": {
+      "ADD_FILTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "NO_FILTER": "No filters available",
+      "INPUT_PLACEHOLDER": {
+        "TEAMS": "Search teams"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -402,22 +425,48 @@
  },
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
-    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "NO_RECORDS": "No responses yet",
+    "NO_RECORDS_DESCRIPTION": "CSAT survey responses will appear here once customers start providing feedback.",
    "DOWNLOAD": "Download CSAT Reports",
    "DOWNLOAD_FAILED": "Failed to download CSAT Reports",
    "FILTERS": {
+      "ADD_FILTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "NO_FILTER": "No filters available",
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "Search agents",
+        "INBOXES": "Search inboxes",
+        "TEAMS": "Search teams",
+        "RATINGS": "Search ratings"
+      },
      "AGENTS": {
-        "PLACEHOLDER": "Choose Agents"
+        "LABEL": "Agent"
+      },
+      "INBOXES": {
+        "LABEL": "Inbox"
+      },
+      "TEAMS": {
+        "LABEL": "Team"
+      },
+      "RATINGS": {
+        "LABEL": "Rating"
      }
    },
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "Contact",
-        "AGENT_NAME": "Assigned agent",
+        "AGENT_NAME": "Agent",
        "RATING": "Rating",
-        "FEEDBACK_TEXT": "Feedback comment"
-      }
+        "FEEDBACK_TEXT": "Feedback comment",
+        "CONVERSATION": "Conversation",
+        "CUSTOMER": "Customer",
+        "RESPONSE": "Response",
+        "HANDLED_BY": "Handled by"
+      },
+      "UNKNOWN_CUSTOMER": "Unknown customer"
    },
+    "NO_AGENT": "No assigned agent",
+    "NO_FEEDBACK": "No feedback provided",
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "Total responses",
@@ -430,6 +479,25 @@
      "RESPONSE_RATE": {
        "LABEL": "Response rate",
        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      },
+      "RATING_DISTRIBUTION": "Rating distribution"
+    },
+    "REVIEW_NOTES": {
+      "TITLE": "Review notes",
+      "PLACEHOLDER": "Add review notes about this rating...",
+      "SAVE": "Save",
+      "CANCEL": "Cancel",
+      "SAVING": "Saving...",
+      "SAVED": "Notes saved successfully",
+      "SAVE_ERROR": "Failed to save notes",
+      "UPDATED_BY": "Updated by {name} {time}",
+      "UPDATED_BY_LABEL": "Updated by",
+      "PAYWALL": {
+        "TITLE": "Upgrade to add review notes",
+        "AVAILABLE_ON": "The review notes feature is only available in the Business and Enterprise plans.",
+        "UPGRADE_PROMPT": "Add internal context to every CSAT response with review notes. Capture what really happened, spot patterns faster, and make better decisions from your feedback.",
+        "UPGRADE_NOW": "Upgrade now",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
      }
    }
  },
@@ -273,7 +273,8 @@
    "FILE_BUBBLE": {
      "DOWNLOAD": "Download",
      "UPLOADING": "Uploading...",
-      "INSTAGRAM_STORY_UNAVAILABLE": "This story is no longer available."
+      "INSTAGRAM_STORY_UNAVAILABLE": "This story is no longer available.",
+      "INSTAGRAM_STORY_REPLY": "Replied to your story:"
    },
    "LOCATION_BUBBLE": {
      "SEE_ON_MAP": "See on map"
@@ -378,7 +379,57 @@
      "INFO_SHORT": "Automatically mark offline when you aren't using the app."
    },
    "DOCS": "Read docs",
-    "SECURITY": "Security"
+    "SECURITY": "Security",
+    "CAPTAIN_AI": "Captain",
+    "CONVERSATION_WORKFLOW": "Conversation Workflow"
+  },
+  "CAPTAIN_SETTINGS": {
+    "TITLE": "Captain Settings",
+    "DESCRIPTION": "Configure your AI models and features for Captain. Captain follows a credit based billing, you will be charged credits for every action Captain takes based on the model selected.",
+    "LOADING": "Loading Captain configuration...",
+    "LINK_TEXT": "Learn more about Captain Credits",
+    "NOT_ENABLED": "Captain is not enabled for your account. Please upgrade your plan to access Captain features.",
+    "MODEL_CONFIG": {
+      "TITLE": "Model Configuration",
+      "DESCRIPTION": "Select AI models for different features.",
+      "SELECT_MODEL": "Select model",
+      "CREDITS_PER_MESSAGE": "{credits} credit/message",
+      "COMING_SOON": "Coming soon",
+      "EDITOR": {
+        "TITLE": "Editor Features",
+        "DESCRIPTION": "Powers smart compose, grammar corrections, tone adjustments, and content enhancement in your message editor."
+      },
+      "ASSISTANT": {
+        "TITLE": "Assistant",
+        "DESCRIPTION": "Handles automated responses, conversation summaries, and intelligent reply suggestions for customer interactions."
+      },
+      "COPILOT": {
+        "TITLE": "Co-pilot",
+        "DESCRIPTION": "Provides real-time contextual suggestions, knowledge base recommendations, and proactive insights during conversations."
+      }
+    },
+    "FEATURES": {
+      "TITLE": "Features",
+      "DESCRIPTION": "Enable or disable AI-powered features.",
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Audio Transcription",
+        "DESCRIPTION": "Automatically convert voice messages and call recordings into searchable text transcripts."
+      },
+      "HELP_CENTER_SEARCH": {
+        "TITLE": "Help Center Search Indexing",
+        "DESCRIPTION": "Use AI for context aware search inside your help center articles."
+      },
+      "LABEL_SUGGESTION": {
+        "TITLE": "Label Suggestion",
+        "DESCRIPTION": "Automatically suggest relevant labels and tags for conversations based on content analysis and context.",
+        "MODEL_TITLE": "Label Suggestion Model",
+        "MODEL_DESCRIPTION": "Select the AI model to use for analyzing conversations and suggesting appropriate labels"
+      }
+    },
+    "API": {
+      "SUCCESS": "Captain settings updated successfully.",
+      "ERROR": "Failed to update Captain settings. Please try again."
+    }
  },
  "BILLING_SETTINGS": {
    "TITLE": "Billing",
@@ -506,6 +557,58 @@
      }
    }
  },
+  "CONVERSATION_WORKFLOW": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Conversation Workflows",
+        "DESCRIPTION": "Configure rules and required fields for conversation resolution."
+      }
+    },
+    "REQUIRED_ATTRIBUTES": {
+      "TITLE": "Attributes required on resolution",
+      "DESCRIPTION": "When resolving a conversation, agents will be prompted to fill these attributes if they haven't yet.",
+      "NO_ATTRIBUTES": "No attributes added yet",
+      "ADD": {
+        "TITLE": "Add Attributes",
+        "SEARCH_PLACEHOLDER": "Search attributes"
+      },
+      "SAVE": {
+        "SUCCESS": "Required attributes updated",
+        "ERROR": "Could not update required attributes, please try again"
+      },
+      "MODAL": {
+        "TITLE": "Resolve conversation",
+        "DESCRIPTION": "Please fill in the following custom attributes before resolving this conversation",
+        "ACTIONS": {
+          "RESOLVE": "Resolve conversation",
+          "CANCEL": "Cancel"
+        },
+        "PLACEHOLDERS": {
+          "TEXT": "Write a note...",
+          "NUMBER": "Enter a number",
+          "LINK": "Add a link",
+          "DATE": "Pick a date",
+          "LIST": "Select an option"
+        },
+        "CHECKBOX": {
+          "YES": "Yes",
+          "NO": "No"
+        }
+      },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use required attributes",
+        "AVAILABLE_ON": "The required conversation attributes feature is available on the Business and Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade your plan to prompt agents to fill required attributes before conversation resolution.",
+        "UPGRADE_NOW": "Upgrade now",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "The required conversation attributes feature is available on the paid plans.",
+        "UPGRADE_PROMPT": "Upgrade to a paid plan to enforce required attributes before conversation resolution.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      }
+    }
+  },
  "CREATE_ACCOUNT": {
    "NO_ACCOUNT_WARNING": "Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.",
    "NEW_ACCOUNT": "New Account",
@@ -591,7 +694,8 @@
        "CREATE_BUTTON": "Create policy",
        "API": {
          "SUCCESS_MESSAGE": "Assignment policy created successfully",
-          "ERROR_MESSAGE": "Failed to create assignment policy"
+          "ERROR_MESSAGE": "Failed to create assignment policy",
+          "INBOX_LINKED": "Inbox has been linked to the policy"
        }
      },
      "EDIT": {
@@ -605,6 +709,12 @@
          "CONFIRM_BUTTON_LABEL": "Continue",
          "CANCEL_BUTTON_LABEL": "Cancel"
        },
+        "INBOX_LINK_PROMPT": {
+          "TITLE": "Link inbox to policy",
+          "DESCRIPTION": "Would you like to link this inbox to the assignment policy?",
+          "LINK_BUTTON": "Link inbox",
+          "CANCEL_BUTTON": "Skip"
+        },
        "API": {
          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
          "ERROR_MESSAGE": "Failed to update assignment policy"
@@ -643,7 +753,9 @@
          },
          "BALANCED": {
            "LABEL": "Balanced",
-            "DESCRIPTION": "Assign conversations based on available capacity."
+            "DESCRIPTION": "Assign conversations based on available capacity.",
+            "PREMIUM_MESSAGE": "Upgrade to access balanced assignment and agent capacity management.",
+            "PREMIUM_BADGE": "Premium"
          }
        },
        "ASSIGNMENT_PRIORITY": {
@@ -729,6 +841,20 @@
            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
            "ERROR_MESSAGE": "Failed to remove agent from policy"
          }
+        },
+        "INBOX_LIMIT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox limit added successfully",
+            "ERROR_MESSAGE": "Failed to add inbox limit"
+          },
+          "UPDATE": {
+            "SUCCESS_MESSAGE": "Inbox limit updated successfully",
+            "ERROR_MESSAGE": "Failed to update inbox limit"
+          },
+          "DELETE": {
+            "SUCCESS_MESSAGE": "Inbox limit deleted successfully",
+            "ERROR_MESSAGE": "Failed to delete inbox limit"
+          }
        }
      },
      "FORM": {
@@ -1,6 +1,7 @@
 {
  "REGISTER": {
    "TRY_WOOT": "Create an account",
+    "GET_STARTED": "Get started with Chatwoot",
    "TITLE": "Register",
    "TESTIMONIAL_HEADER": "All it takes is one step to move forward",
    "TESTIMONIAL_CONTENT": "You're one step away from engaging your customers, retaining them and finding new ones.",
@@ -5,7 +5,12 @@
    "ADD_ACTION_LONG": "Create a new SLA Policy",
    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
    "LEARN_MORE": "Learn more about SLA",
+    "COUNT": "{n} SLA | {n} SLAs",
    "LOADING": "Fetching SLAs",
+    "SEARCH_PLACEHOLDER": "Search SLA...",
+    "SEARCH": {
+      "NO_RESULTS": "No SLA found matching your search"
+    },
    "PAYWALL": {
      "TITLE": "Upgrade to create SLAs",
      "AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
@@ -20,14 +25,18 @@
    },
    "LIST": {
      "404": "There are no SLAs available in this account.",
+      "TABLE_HEADER": {
+        "SLA": "SLA",
+        "BUSINESS_HOURS": "Business hours"
+      },
      "EMPTY": {
        "TITLE_1": "Enterprise P0",
        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
        "TITLE_2": "Enterprise P1",
        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
      },
-      "BUSINESS_HOURS_ON": "Business hours on",
-      "BUSINESS_HOURS_OFF": "Business hours off",
+      "BUSINESS_HOURS_ON": "Turned on",
+      "BUSINESS_HOURS_OFF": "Turned off",
      "RESPONSE_TYPES": {
        "FRT": "First response time threshold",
        "NRT": "Next response time threshold",
@@ -0,0 +1,72 @@
+{
+  "SNOOZE_PARSER": {
+    "UNITS": {
+      "MINUTE": "minute",
+      "MINUTES": "minutes",
+      "HOUR": "hour",
+      "HOURS": "hours",
+      "DAY": "day",
+      "DAYS": "days",
+      "WEEK": "week",
+      "WEEKS": "weeks",
+      "MONTH": "month",
+      "MONTHS": "months",
+      "YEAR": "year",
+      "YEARS": "years"
+    },
+    "HALF": "half",
+    "NEXT": "next",
+    "THIS": "this",
+    "AT": "at",
+    "IN": "in",
+    "FROM_NOW": "from now",
+    "NEXT_YEAR": "next year",
+    "MERIDIEM": {
+      "AM": "am",
+      "PM": "pm"
+    },
+    "RELATIVE": {
+      "TOMORROW": "tomorrow",
+      "DAY_AFTER_TOMORROW": "day after tomorrow",
+      "NEXT_WEEK": "next week",
+      "NEXT_MONTH": "next month",
+      "THIS_WEEKEND": "this weekend",
+      "NEXT_WEEKEND": "next weekend"
+    },
+    "TIME_OF_DAY": {
+      "MORNING": "morning",
+      "AFTERNOON": "afternoon",
+      "EVENING": "evening",
+      "NIGHT": "night",
+      "NOON": "noon",
+      "MIDNIGHT": "midnight"
+    },
+    "WORD_NUMBERS": {
+      "ONE": "one",
+      "TWO": "two",
+      "THREE": "three",
+      "FOUR": "four",
+      "FIVE": "five",
+      "SIX": "six",
+      "SEVEN": "seven",
+      "EIGHT": "eight",
+      "NINE": "nine",
+      "TEN": "ten",
+      "TWELVE": "twelve",
+      "FIFTEEN": "fifteen",
+      "TWENTY": "twenty",
+      "THIRTY": "thirty"
+    },
+    "ORDINALS": {
+      "FIRST": "first",
+      "SECOND": "second",
+      "THIRD": "third",
+      "FOURTH": "fourth",
+      "FIFTH": "fifth"
+    },
+    "OF": "of",
+    "AFTER": "after",
+    "WEEK": "week",
+    "DAY": "day"
+  }
+}
@@ -5,6 +5,9 @@
    "LOADING": "Fetching teams",
    "DESCRIPTION": "Teams allow you to organize agents into groups based on their responsibilities. An agent can belong to multiple teams. When working collaboratively, you can assign conversations to specific teams.",
    "LEARN_MORE": "Learn more about teams",
+    "COUNT": "{n} team | {n} teams",
+    "SEARCH_PLACEHOLDER": "Search teams...",
+    "NO_RESULTS": "No teams found matching your search",
    "LIST": {
      "404": "There are no teams created on this account.",
      "EDIT_TEAM": "Edit team",
@@ -64,8 +67,8 @@
      "ERROR_MESSAGE": "Couldn't save the team details. Try again."
    },
    "AGENTS": {
-      "AGENT": "AGENT",
-      "EMAIL": "EMAIL",
+      "AGENT": "Agent",
+      "EMAIL": "Email",
      "BUTTON_TEXT": "Add agents",
      "ADD_AGENTS": "Adding Agents to your Team...",
      "SELECT": "select",
@@ -4,6 +4,9 @@
    "LOADING_EDITOR": "جار جلب المحرر...",
    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
+    "COUNT": "{n} bot | {n} bots",
+    "SEARCH_PLACEHOLDER": "Search bots...",
+    "NO_RESULTS": "No bots found matching your search",
    "GLOBAL_BOT": "System bot",
    "GLOBAL_BOT_BADGE": "النظام",
    "AVATAR": {
@@ -34,7 +37,8 @@
      "LOADING": "جار جلب الروبوتات...",
      "TABLE_HEADER": {
        "DETAILS": "Bot Details",
-        "URL": "رابط Webhook"
+        "URL": "رابط Webhook",
+        "ACTIONS": "الإجراءات"
      }
    },
    "DELETE": {
@@ -9,6 +9,7 @@
      "ADMINISTRATOR": "المدير",
      "AGENT": "وكيل الدعم"
    },
+    "COUNT": "{n} وكيل | {n} وكلاء",
    "LIST": {
      "404": "لا يوجد وكلاء دعم مرتبطين بهذا الحساب",
      "TITLE": "إدارة وكلاء الدعم في فريقك",
@@ -96,6 +97,8 @@
        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
      }
    },
+    "SEARCH_PLACEHOLDER": "البحث عن وكلاء...",
+    "NO_RESULTS": "No agents found matching your search",
    "SEARCH": {
      "NO_RESULTS": "لم يتم العثور على النتائج."
    },
@@ -5,6 +5,9 @@
    "LOADING": "جلب الصفات المخصصة",
    "DESCRIPTION": "سمة مخصصة تتتبع تفاصيل إضافية حول جهات الاتصال أو المحادثات الخاصة بك - مثل خطة الاشتراك أو تاريخ الشراء الأول. يمكنك إضافة أنواع مختلفة من السمات المخصصة، مثل النص أو القوائم أو الأرقام، لالتقاط المعلومات المحددة التي تحتاجها.",
    "LEARN_MORE": "تعرف على المزيد حول السمات المخصصة",
+    "COUNT": "{n} attribute | {n} attributes",
+    "SEARCH_PLACEHOLDER": "البحث عن صفات...",
+    "NO_RESULTS": "No attributes found matching your search",
    "ATTRIBUTE_MODELS": {
      "CONVERSATION": "المحادثات",
      "CONTACT": "جهات الاتصال"
@@ -63,6 +66,10 @@
        },
        "ENABLE_REGEX": {
          "LABEL": "تمكين التحقق من صحة regex"
+        },
+        "BADGES": {
+          "PRE_CHAT": "Pre-chat",
+          "RESOLUTION": "Resolution"
        }
      },
      "API": {
@@ -23,52 +23,52 @@
    },
    "DEFAULT_USER": "النظام",
    "AUTOMATION_RULE": {
-      "ADD": "{agentName} أنشأ قاعدة أتمتة جديدة (##{id})",
-      "EDIT": "{agentName} قام بتحديث قاعدة أتمتة (##{id})",
-      "DELETE": "{agentName} حذف قاعدة أتمتة (##{id})"
+      "ADD": "{agentName} أنشأ قاعدة أتمتة جديدة (#{id})",
+      "EDIT": "{agentName} قام بتحديث قاعدة أتمتة (#{id})",
+      "DELETE": "{agentName} حذف قاعدة أتمتة (#{id})"
    },
    "ACCOUNT_USER": {
      "ADD": "{agentName} دعا {invitee} إلى الحساب كـ {role}",
      "EDIT": {
        "SELF": "{agentName} غير {attributes} الخاصة به إلى {values}",
        "OTHER": "{agentName} غير {attributes} لـ {user} إلى {values}",
-        "DELETED": "{agentName} غير {attributes} لـ %{user} إلى {values}"
+        "DELETED": "{agentName} غير {attributes} للمستخدم المحذوف إلى {values}"
      }
    },
    "INBOX": {
-      "ADD": "{agentName} أنشأ صندوق وارد جديد (##{id})",
-      "EDIT": "{agentName} قام بتحديث صندوق الوارد (##{id})",
-      "DELETE": "{agentName} حذف صندوق الوارد (##{id})"
+      "ADD": "{agentName} أنشأ صندوق وارد جديد (#{id})",
+      "EDIT": "{agentName} قام بتحديث صندوق الوارد (#{id})",
+      "DELETE": "{agentName} حذف صندوق الوارد (#{id})"
    },
    "WEBHOOK": {
-      "ADD": "{agentName} أنشأ Webhook جديد (##{id})",
-      "EDIT": "{agentName} قام بتحديث Webhook (##{id})",
-      "DELETE": "{agentName} حذف Webhook (##{id})"
+      "ADD": "{agentName} أنشأ Webhook جديد (#{id})",
+      "EDIT": "{agentName} قام بتحديث Webhook (#{id})",
+      "DELETE": "{agentName} حذف Webhook (#{id})"
    },
    "USER_ACTION": {
      "SIGN_IN": "{agentName} قام بتسجيل الدخول",
      "SIGN_OUT": "{agentName} قام بتسجيل الخروج"
    },
    "TEAM": {
-      "ADD": "{agentName} أنشأ فريق جديد (##{id})",
-      "EDIT": "{agentName} قام بتحديث الفريق (##{id})",
-      "DELETE": "{agentName} حذف الفريق (##{id})"
+      "ADD": "{agentName} أنشأ فريق جديد (#{id})",
+      "EDIT": "{agentName} قام بتحديث الفريق (#{id})",
+      "DELETE": "{agentName} حذف الفريق (#{id})"
    },
    "MACRO": {
-      "ADD": "{agentName} أنشأ ماكرو جديد (##{id})",
-      "EDIT": "{agentName} قام بتحديث ماكرو (##{id})",
-      "DELETE": "{agentName} حذف ماكرو (##{id})"
+      "ADD": "{agentName} أنشأ ماكرو جديد (#{id})",
+      "EDIT": "{agentName} قام بتحديث ماكرو (#{id})",
+      "DELETE": "{agentName} حذف ماكرو (#{id})"
    },
    "INBOX_MEMBER": {
-      "ADD": "{agentName} أضاف {user} إلى صندوق الوارد (##{inbox_id})",
-      "REMOVE": "{agentName} أزال {user} من صندوق الوارد (##{inbox_id})"
+      "ADD": "{agentName} أضاف {user} إلى صندوق الوارد (#{inbox_id})",
+      "REMOVE": "{agentName} أزال {user} من صندوق الوارد (#{inbox_id})"
    },
    "TEAM_MEMBER": {
-      "ADD": "{agentName} أضاف {user} إلى الفريق (##{team_id})",
-      "REMOVE": "{agentName} أزال {user} من الفريق (##{team_id})"
+      "ADD": "{agentName} أضاف {user} إلى الفريق (#{team_id})",
+      "REMOVE": "{agentName} أزال {user} من الفريق (#{team_id})"
    },
    "ACCOUNT": {
-      "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
+      "EDIT": "{agentName} قام بتحديث إعدادات الحساب (#{id})"
    },
    "CONVERSATION": {
      "DELETE": "{agentName} deleted conversation #{id}"
@@ -3,8 +3,11 @@
    "HEADER": "الأتمتة",
    "DESCRIPTION": "ويمكن للأتمتة أن تحل محل وتبسط العمليات القائمة التي تتطلب جهداً يدوياً، مثل إضافة تسميات وتعيين المحادثات إلى أنسب وكيل. ويسمح ذلك للفريق بالتركيز على مواطن قوتهم مع تقليل الوقت الذي يقضيه في المهام الروتينية.",
    "LEARN_MORE": "تعلم المزيد عن الأتمتة",
-    "HEADER_BTN_TXT": "إضافة قاعدة أتمتة",
+    "COUNT": "{n} automation | {n} automations",
+    "HEADER_BTN_TXT": "Create Automation",
    "LOADING": "جلب قواعد الأتمتة",
+    "SEARCH_PLACEHOLDER": "Search automation rules...",
+    "NO_RESULTS": "No automation rules found matching your search",
    "ADD": {
      "TITLE": "إضافة قاعدة أتمتة",
      "SUBMIT": "إنشاء",
@@ -42,9 +45,9 @@
    "LIST": {
      "TABLE_HEADER": {
        "NAME": "الاسم",
-        "DESCRIPTION": "الوصف",
        "ACTIVE": "مفعل",
-        "CREATED_ON": "تم إنشاؤها في"
+        "CREATED_ON": "تم إنشاؤها في",
+        "ACTIONS": "الإجراءات"
      },
      "404": "لم يتم العثور على قواعد أتمتة"
    },
@@ -150,7 +153,8 @@
      "ADD_PRIVATE_NOTE": "Add a Private Note",
      "CHANGE_PRIORITY": "تغيير الأولوية",
      "ADD_SLA": "Add SLA",
-      "OPEN_CONVERSATION": "فتح المحادثة"
+      "OPEN_CONVERSATION": "فتح المحادثة",
+      "PENDING_CONVERSATION": "تحديد المحادثة كمعلقة"
    },
    "MESSAGE_TYPES": {
      "INCOMING": "Incoming Message",
@@ -22,6 +22,10 @@
      "UPDATE_SUCCESFUL": "تم تحديث حالة المحادثة بنجاح.",
      "UPDATE_FAILED": "فشل تحديث المحادثات، الرجاء المحاولة مرة أخرى."
    },
+    "RESOLVE": {
+      "ALL_MISSING_ATTRIBUTES": "لا يمكن حل المحادثات بسبب عدم وجود السمات المطلوبة",
+      "PARTIAL_SUCCESS": "بعض المحادثات تحتاج إلى سمات مطلوبة قبل الحل وتم تخطيها"
+    },
    "LABELS": {
      "ASSIGN_LABELS": "إضافة وسم",
      "NO_LABELS_FOUND": "لم يتم العثور على تصنيفات",
@@ -3,8 +3,11 @@
    "HEADER": "الردود الجاهزة",
    "LEARN_MORE": "معرفة المزيد عن الاستجابات المعلبة",
    "DESCRIPTION": "الردود المسبقة هي قوالب رد مكتوبة مسبقاً تساعدك على الرد بسرعة على محادثة. يمكن للوكلاء كتابة حرف '/' يتبعه الرمز المختصر لإدراج رد مسبق أثناء محادثة. ",
+    "COUNT": "{n} canned response | {n} canned responses",
    "HEADER_BTN_TXT": "إضافة رد جاهز",
    "LOADING": "جاري جلب الردود الجاهزة...",
+    "SEARCH_PLACEHOLDER": "Search canned responses...",
+    "NO_RESULTS": "No canned responses found matching your search",
    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام.",
    "LIST": {
      "404": "لا توجد ردود جاهزة متوفرة في هذا الحساب.",
@@ -76,6 +76,9 @@
      },
      "waiting_since_desc": {
        "TEXT": "الرد المعلق: الأقصر أولاً"
+      },
+      "priority_desc_created_at_asc": {
+        "TEXT": "Priority: Highest first, Created: Oldest first"
      }
    },
    "ATTACHMENTS": {
@@ -104,7 +107,7 @@
        "CONTENT": "Shared contact"
      },
      "embed": {
-        "CONTENT": "Embedded content"
+        "CONTENT": "المحتوى المضمن"
      }
    },
    "CHAT_SORT_BY_FILTER": {
@@ -1,33 +1,33 @@
 {
  "COMPANIES": {
-    "HEADER": "Companies",
+    "HEADER": "الشركات",
    "SORT_BY": {
      "LABEL": "ترتيب حسب",
      "OPTIONS": {
        "NAME": "الاسم",
        "DOMAIN": "النطاق",
        "CREATED_AT": "تم إنشاؤها في",
-        "CONTACTS_COUNT": "Contacts count"
+        "CONTACTS_COUNT": "عدد جهات الاتصال"
      }
    },
    "ORDER": {
-      "LABEL": "Order",
+      "LABEL": "ترتيب",
      "OPTIONS": {
-        "ASCENDING": "Ascending",
+        "ASCENDING": "تصاعدي",
        "DESCENDING": "Descending"
      }
    },
-    "SEARCH_PLACEHOLDER": "Search companies...",
-    "LOADING": "Loading companies...",
-    "UNNAMED": "Unnamed Company",
-    "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "SEARCH_PLACEHOLDER": "البحث في الشركات...",
+    "LOADING": "جاري تحميل الشركات...",
+    "UNNAMED": "شركة بلا اسم",
+    "CONTACTS_COUNT": "جهة اتصال {n} | {n} جهات الاتصال",
    "EMPTY_STATE": {
-      "TITLE": "No companies found"
+      "TITLE": "لم يتم العثور على شركات"
    }
  },
  "COMPANIES_LAYOUT": {
    "PAGINATION_FOOTER": {
-      "SHOWING": "Showing {startItem} – {endItem} of {totalItems} company | Showing {startItem} – {endItem} of {totalItems} companies"
+      "SHOWING": "عرض {startItem} - {endItem} من {totalItems} شركة | عرض {startItem} – {endItem} من الشركات {totalItems}"
    }
  }
 }
@@ -18,8 +18,8 @@
    "CREATED_AT_LABEL": "تم إنشاؤها",
    "NEW_MESSAGE": "رسالة جديدة",
    "CALL": "Call",
-    "CALL_INITIATED": "Calling the contact…",
-    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CALL_INITIATED": "جار الاتصال بجهة الاتصال…",
+    "CALL_FAILED": "تعذر بدء المكالمة. الرجاء المحاولة مرة أخرى.",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
    },
@@ -457,8 +457,11 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TELEGRAM": {
+            "PLACEHOLDER": "Add Telegram"
+          },
          "TIKTOK": {
-            "PLACEHOLDER": "Add TikTok"
+            "PLACEHOLDER": "إضافة TikTok"
          },
          "LINKEDIN": {
            "PLACEHOLDER": "Add LinkedIn"
@@ -573,7 +576,8 @@
      "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
-    }
+    },
+    "LOAD_MORE": "تحميل المزيد"
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "تعيين التسميات",
@@ -607,7 +611,7 @@
      "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
      "CONTACT_SELECTOR": {
        "LABEL": "إلى:",
-        "TAG_INPUT_PLACEHOLDER": "Search for a contact with name, email or phone number",
+        "TAG_INPUT_PLACEHOLDER": "Enter at least 2 characters to search by name, email, or phone number",
        "CONTACT_CREATING": "Creating contact..."
      },
      "INBOX_SELECTOR": {
@@ -618,9 +622,9 @@
        "SUBJECT_LABEL": "الموضوع :",
        "SUBJECT_PLACEHOLDER": "Enter your email subject here",
        "CC_LABEL": "نسخة من البريد:",
-        "CC_PLACEHOLDER": "Search for a contact with their email address",
+        "CC_PLACEHOLDER": "Enter at least 2 characters to search by email",
        "BCC_LABEL": "نسخة خفية من البريد:",
-        "BCC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_PLACEHOLDER": "Enter at least 2 characters to search by email",
        "BCC_BUTTON": "نسخة خفية من البريد"
      },
      "MESSAGE_EDITOR": {
@@ -61,6 +61,7 @@
    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
    "UNSUPPORTED_MESSAGE_FACEBOOK": "هذه الرسالة غير مدعومة، يمكنك مشاهدة هذه الرسالة على تطبيق فيسبوك (Messenger).",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "هذه الرسالة غير مدعومة، يمكنك عرض هذه الرسالة على تطبيق Instagram.",
+    "UNSUPPORTED_MESSAGE_TIKTOK": "هذه الرسالة غير مدعومة. يمكنك مشاهدة هذه الرسالة على تطبيق TikTok.",
    "SUCCESS_DELETE_MESSAGE": "تم حذف الرسالة بنجاح",
    "FAIL_DELETE_MESSSAGE": "تعذر حذف الرسالة! حاول مرة أخرى",
    "NO_RESPONSE": "لا توجد استجابة",
@@ -170,9 +171,13 @@
          "FAILED": "تعذر تعيين الوكيل. الرجاء المحاولة مرة أخرى."
        },
        "LABEL_ASSIGNMENT": {
-          "SUCCESFUL": "تعيين تسمية ##{labelName} لمعرف المحادثة {conversationId}",
+          "SUCCESFUL": "تعيين تسمية #{labelName} لمعرف المحادثة {conversationId}",
          "FAILED": "تعذر تعيين التسمية. الرجاء المحاولة مرة أخرى."
        },
+        "LABEL_REMOVAL": {
+          "SUCCESFUL": "Removed label #{labelName} from conversation id {conversationId}",
+          "FAILED": "Couldn't remove label. Please try again."
+        },
        "TEAM_ASSIGNMENT": {
          "SUCCESFUL": "الفريق المعين \"{team}\" لمعرف المحادثة {conversationId}",
          "FAILED": "تعذر تعيين الفريق. الرجاء المحاولة مرة أخرى."
@@ -185,7 +190,11 @@
      "DISABLE_SIGN_TOOLTIP": "تعطيل التوقيع",
      "MSG_INPUT": "زر Shift + Enter لإضافة سطر جديد. ابدأ بزر / للاختيار من الردود الجاهزة.",
      "PRIVATE_MSG_INPUT": "زر Shift + Enter لإضافة سطر جديد. سيكون هذا مرئياً للوكلاء فقط",
+      "MESSAGING_RESTRICTED": "You cannot reply to this conversation",
+      "MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
+      "MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "لم يتم تكوين توقيع الرسالة، الرجاء تكوينه في إعدادات الملف الشخصي.",
+      "COPILOT_MSG_INPUT": "إعطاء copilot أوامر إضافية، أو السؤال عن أي شيء آخر... اضغط على مفتاح الإدخال لإرسال المتابعة",
      "CLICK_HERE": "انقر هنا للتحديث",
      "WHATSAPP_TEMPLATES": "قوالب الواتساب"
    },
@@ -205,7 +214,7 @@
      "DRAG_DROP": "اسحب و أسقط هنا للإرفاق",
      "START_AUDIO_RECORDING": "بدء التسجيل الصوتي",
      "STOP_AUDIO_RECORDING": "إيقاف التسجيل الصوتي",
-      "": "",
+      "COPILOT_THINKING": "Copilot يفكر",
      "EMAIL_HEAD": {
        "TO": "إلى",
        "ADD_BCC": "إضافة bcc",
@@ -247,9 +256,12 @@
    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
+    "FILE_TYPE_NOT_SUPPORTED": "هذا النوع من الملفات {fileName} غير مدعوم في هذه المحادثة",
    "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
    "SENT_BY": "أرسلت بواسطة:",
    "BOT": "رد آلي",
+    "NATIVE_APP": "تطبيق الجوال",
+    "NATIVE_APP_ADVISORY": "تم إرسال هذه الرسالة من تطبيق الجوال. رد من Chatwoot للحفاظ على نافذة الرسالة.",
    "SEND_FAILED": "تعذر إرسال الرسالة! حاول مرة أخرى",
    "TRY_AGAIN": "إعادة المحاولة",
    "ASSIGNMENT": {
@@ -277,14 +289,14 @@
      "COPILOT": "Copilot"
    },
    "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "INCOMING_CALL": "مكالمة واردة",
+      "OUTGOING_CALL": "مكالمة صادرة",
+      "CALL_IN_PROGRESS": "مكالمة قيد الاتصال",
+      "NOT_ANSWERED_YET": "لم يتم الرد بعد",
+      "HANDLED_IN_ANOTHER_TAB": "يتم التعامل معها في علامة تبويب أخرى",
+      "REJECT_CALL": "رفض",
+      "JOIN_CALL": "انضم إلى المكالمة",
+      "END_CALL": "إنهاء المكالمة"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -294,6 +306,7 @@
    "CANCEL": "إلغاء",
    "SEND_EMAIL_SUCCESS": "تم إرسال نص المحادثة بنجاح",
    "SEND_EMAIL_ERROR": "حدث خطأ، الرجاء المحاولة مرة أخرى",
+    "SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
    "FORM": {
      "SEND_TO_CONTACT": "إرسال نص المحادثة إلى العميل",
      "SEND_TO_AGENT": "إرسال نص المحادثة إلى وكيل خدمة العملاء المعين",
@@ -3,8 +3,11 @@
    "HEADER": "Custom Roles",
    "LEARN_MORE": "Learn more about custom roles",
    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "COUNT": "{n} custom role | {n} custom roles",
    "HEADER_BTN_TXT": "Add custom role",
    "LOADING": "Fetching custom roles...",
+    "SEARCH_PLACEHOLDER": "Search custom roles...",
+    "NO_RESULTS": "No custom roles found matching your search",
    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام.",
    "PAYWALL": {
      "TITLE": "Upgrade to create custom roles",
@@ -1,5 +1,8 @@
 {
  "DATE_PICKER": {
+    "PREVIOUS_PERIOD": "Previous period",
+    "NEXT_PERIOD": "Next period",
+    "WEEK_NUMBER": "Week #{weekNumber}",
    "APPLY_BUTTON": "تطبيق",
    "CLEAR_BUTTON": "مسح",
    "DATE_RANGE_INPUT": {
@@ -13,6 +16,8 @@
      "LAST_3_MONTHS": "آخر 3 أشهر",
      "LAST_6_MONTHS": "آخر 6 أشهر",
      "LAST_YEAR": "العام الماضي",
+      "THIS_WEEK": "This week",
+      "MONTH_TO_DATE": "This month",
      "CUSTOM_RANGE": "تحديد نطاق التاريخ"
    }
  }
@@ -7,6 +7,13 @@
    },
    "CLOSE": "أغلق",
    "BETA": "تجريبي",
-    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it.",
+    "ACCEPT": "قبول",
+    "DISCARD": "Discard",
+    "PREFERRED": "المفضلة"
+  },
+  "CHOICE_TOGGLE": {
+    "YES": "نعم",
+    "NO": "لا"
  }
 }
@@ -182,6 +182,7 @@
  },
  "COMMAND_BAR": {
    "SEARCH_PLACEHOLDER": "البحث أو القفز إلى",
+    "SNOOZE_PLACEHOLDER": "Type a time e.g. tomorrow, 2 hours, next friday, jan 15...",
    "SECTIONS": {
      "GENERAL": "عام",
      "REPORTS": "التقارير",
@@ -374,6 +374,16 @@
        "ERROR_MESSAGE": "Error while deleting article"
      }
    },
+    "REORDER_ARTICLE": {
+      "API": {
+        "ERROR_MESSAGE": "Unable to reorder articles. Please try again."
+      }
+    },
+    "REORDER_CATEGORY": {
+      "API": {
+        "ERROR_MESSAGE": "Unable to reorder categories. Please try again."
+      }
+    },
    "CREATE_ARTICLE": {
      "ERROR_MESSAGE": "Please add the article heading and content then only you can update the settings"
    },
@@ -3,6 +3,9 @@
    "HEADER": "قنوات التواصل",
    "DESCRIPTION": "القناة هي وضع الاتصال الذي يختاره العميل للتفاعل معك. صندوق الوارد هو المكان الذي تدير فيه التفاعلات لقناة معينة. ويمكن أن تشمل الاتصالات من مصادر مختلفة مثل البريد الإلكتروني، والمحادثة الحية، ووسائط الإعلام الاجتماعية.",
    "LEARN_MORE": "تعلم المزيد عن صناديق البريد",
+    "COUNT": "{n} inbox | {n} inboxes",
+    "SEARCH_PLACEHOLDER": "Search inboxes...",
+    "NO_RESULTS": "No inboxes found matching your search",
    "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
    "CLICK_TO_RECONNECT": "Click here to reconnect.",
    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
@@ -58,11 +61,11 @@
        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
      "TIKTOK": {
-        "CONTINUE_WITH_TIKTOK": "Continue with TikTok",
-        "CONNECT_YOUR_TIKTOK_PROFILE": "Connect your TikTok Profile",
-        "HELP": "To add your TikTok profile as a channel, you need to authenticate your TikTok Profile by clicking on 'Continue with TikTok' ",
-        "ERROR_MESSAGE": "There was an error connecting to TikTok, please try again",
-        "ERROR_AUTH": "There was an error connecting to TikTok, please try again"
+        "CONTINUE_WITH_TIKTOK": "المتابعة مع تيكتوك",
+        "CONNECT_YOUR_TIKTOK_PROFILE": "الاتصال بحسابك في تيكتوك",
+        "HELP": "لإضافة ملفك الشخصي على TikTok كقناة، عليك مصادقة ملفك الشخصي على TikTok بالنقر على \"متابعة مع TikTok\".",
+        "ERROR_MESSAGE": "حدث خطأ أثناء الاتصال بـ TikTok، يرجى المحاولة مرة أخرى",
+        "ERROR_AUTH": "حدث خطأ أثناء الاتصال بـ TikTok، يرجى المحاولة مرة أخرى"
      },
      "TWITTER": {
        "HELP": "لإضافة حساب تويتر الخاص بك كقناة تواصل، تحتاج إلى مصادقة حسابك على تويتر بك بالنقر على زر \"تسجيل الدخول باستخدام تويتر\" ",
@@ -389,10 +392,10 @@
          "ERROR_MESSAGE": "لم نتمكن من حفظ قناة البريد الإلكتروني"
        },
        "FINISH_MESSAGE": "بدء إعادة توجيه رسائل البريد الإلكتروني الخاصة بك إلى عنوان البريد الإلكتروني التالي.",
-        "FINISH_MESSAGE_NO_FORWARDING": "Your email inbox has been created successfully! You need to configure SMTP and IMAP credentials to send and receive emails. Without these settings, no emails will be processed.",
-        "FORWARDING_ADDRESS_LABEL": "Forward emails to this address:",
+        "FINISH_MESSAGE_NO_FORWARDING": "تم إنشاء بريدك الإلكتروني بنجاح! تحتاج إلى تكوين بيانات اعتماد SMTP و IMAP لإرسال واستقبال رسائل البريد الإلكتروني. بدون هذه الإعدادات، لن يتم معالجة رسائل البريد الإلكتروني.",
+        "FORWARDING_ADDRESS_LABEL": "إعادة توجيه رسائل البريد الإلكتروني إلى هذا العنوان",
        "CONFIGURE_SMTP_IMAP_LINK": "اضغط هنا",
-        "CONFIGURE_SMTP_IMAP_TEXT": " to configure IMAP and SMTP settings"
+        "CONFIGURE_SMTP_IMAP_TEXT": " لتهيئة إعدادات IMAP و SMTP"
      },
      "LINE_CHANNEL": {
        "TITLE": "قناة LINE",
@@ -480,7 +483,7 @@
          },
          "TIKTOK": {
            "TITLE": "TikTok",
-            "DESCRIPTION": "Connect your TikTok account"
+            "DESCRIPTION": "ربط حسابك في TikTok"
          },
          "VOICE": {
            "TITLE": "Voice",
@@ -575,7 +578,7 @@
          "SUBTITLE": "Use only the configured business name as the sender name in the email header."
        },
        "BUSINESS_NAME": {
-          "BUTTON_TEXT": "+ Configure your business name",
+          "BUTTON_TEXT": "Configure your business name",
          "PLACEHOLDER": "Enter your business name",
          "SAVE_BUTTON_TEXT": "حفظ"
        }
@@ -589,8 +592,10 @@
        "DISABLED": "معطّل"
      },
      "LOCK_TO_SINGLE_CONVERSATION": {
-        "ENABLED": "مفعل",
-        "DISABLED": "معطّل"
+        "ENABLED": "Reopen same conversation",
+        "DISABLED": "Create new conversations",
+        "ENABLED_DESCRIPTION": "When a contact messages again, the previous conversation will be reopened.",
+        "DISABLED_DESCRIPTION": "A new conversation will be created each time after the previous one is resolved."
      },
      "ENABLE_HMAC": {
        "LABEL": "تفعيل"
@@ -625,6 +630,8 @@
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "تقييم رضاء العملاء"
    },
+    "CHANNEL_PREFERENCES": "Channel Preferences",
+    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
      "TITLE": "Manage your WhatsApp account",
      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
@@ -678,6 +685,16 @@
          "SANDBOX": "Sandbox",
          "LIVE": "مباشر"
        }
+      },
+      "WEBHOOK": {
+        "TITLE": "Webhook Configuration",
+        "DESCRIPTION": "Webhook URL is required for your WhatsApp Business Account to receive messages from customers",
+        "ACTION_REQUIRED": "Webhook not configured",
+        "REGISTER_BUTTON": "Register Webhook",
+        "REGISTER_SUCCESS": "Webhook registered successfully",
+        "REGISTER_ERROR": "Failed to register webhook. Please try again.",
+        "CONFIGURED_SUCCESS": "Webhook configured successfully",
+        "URL_MISMATCH": "Webhook URL mismatch"
      }
    },
    "SETTINGS": "الإعدادات",
@@ -694,7 +711,7 @@
      "ALLOWED_DOMAINS": {
        "TITLE": "Allowed Domains",
        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+        "PLACEHOLDER": "example.com, www.example.com, app.example.com"
      },
      "INBOX_AGENTS": "وكيل الدعم",
      "INBOX_AGENTS_SUB_TEXT": "إضافة أو إزالة وكلاء من صندوق الوارد هذا",
@@ -708,8 +725,8 @@
      "SENDER_NAME_SECTION_TEXT": "تمكين/تعطيل إظهار اسم الوكيل في البريد الإلكتروني، إذا تم تعطيله فسيظهر اسم المنشأة",
      "ENABLE_CONTINUITY_VIA_EMAIL": "تمكين استمرارية المحادثة عبر البريد الإلكتروني",
      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "المحادثات ستستمر عبر البريد الإلكتروني إذا كان عنوان البريد الإلكتروني لجهة الاتصال متاحاً.",
-      "LOCK_TO_SINGLE_CONVERSATION": "قفل إلى محادثة واحدة",
-      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "تمكين أو تعطيل محادثات متعددة لنفس جهة الاتصال في هذا البريد الوارد",
+      "LOCK_TO_SINGLE_CONVERSATION": "Conversation Routing",
+      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Configure conversation creation for existing contacts",
      "INBOX_UPDATE_TITLE": "إعدادات قناة التواصل",
      "INBOX_UPDATE_SUB_TEXT": "تحديث إعدادات قناة التواصل",
      "AUTO_ASSIGNMENT_SUB_TEXT": "تمكين أو تعطيل الإسناد التلقائي للمحادثات الجديدة إلى الموظفين المضافين إلى قناة التواصل هذه.",
@@ -758,6 +775,7 @@
      "LABEL": "مركز المساعدة",
      "PLACEHOLDER": "Select Help Center",
      "SELECT_PLACEHOLDER": "Select Help Center",
+      "NONE": "لا شيء",
      "REMOVE": "Remove Help Center",
      "SUB_TEXT": "Attach a Help Center with the inbox"
    },
@@ -766,6 +784,53 @@
      "MAX_ASSIGNMENT_LIMIT_RANGE_ERROR": "الرجاء إدخال قيمة أكبر من 0",
      "MAX_ASSIGNMENT_LIMIT_SUB_TEXT": "تحديد الحد الأقصى لعدد المحادثات من علبة الوارد هذه التي يمكن تعيينها تلقائياً إلى وكيل"
    },
+    "ASSIGNMENT": {
+      "TITLE": "تعيين المحادثة",
+      "DESCRIPTION": "تعيين المحادثات الواردة تلقائياً إلى الوكلاء المتاحين استناداً إلى سياسات التعيين",
+      "ENABLE_AUTO_ASSIGNMENT": "تمكين تعيين المحادثة تلقائياً",
+      "DEFAULT_RULES_TITLE": "قواعد التعيين الافتراضية",
+      "DEFAULT_RULES_DESCRIPTION": "استخدام سلوك التعيين الافتراضي لجميع المحادثات",
+      "DEFAULT_RULE_1": "المحادثات التي تم إنشاؤها أولاً",
+      "DEFAULT_RULE_2": "توزيع الجدولة الدائرية (Round robin)",
+      "CUSTOMIZE_WITH_POLICY": "Customize with assignment policy",
+      "USING_POLICY": "استخدام سياسة التعيين المخصصة لهذه القناة",
+      "CUSTOMIZE_POLICY": "التخصيص وفقًا لسياسة التعيين",
+      "DELETE_POLICY": "حذف سياسة",
+      "POLICY_LABEL": "سياسة التعيين",
+      "ASSIGNMENT_ORDER_LABEL": "ترتيب التعيين",
+      "ASSIGNMENT_METHOD_LABEL": "طريقة التعيين",
+      "POLICY_STATUS": {
+        "ACTIVE": "مفعل",
+        "INACTIVE": "غير نشط"
+      },
+      "PRIORITY": {
+        "EARLIEST_CREATED": "تم إنشاؤها في وقت سابق",
+        "LONGEST_WAITING": "أطول انتظار"
+      },
+      "METHOD": {
+        "ROUND_ROBIN": "Round robin",
+        "BALANCED": "تعيين متوازن"
+      },
+      "UPGRADE_PROMPT": "سياسة التعيين المخصصة متاحى في الخطة (Business) ",
+      "UPGRADE_TO_BUSINESS": "الترقية إلى (Business)",
+      "DEFAULT_POLICY_LINKED": "السياسة الافتراضية المرتبطة",
+      "DEFAULT_POLICY_DESCRIPTION": "ربط سياسة تعيين مخصصة لتخصيص كيفية تعيين المحادثات إلى الوكلاء في هذه القناه",
+      "LINK_EXISTING_POLICY": "ربط السياسة الحالية",
+      "CREATE_NEW_POLICY": "إنشاء سياسة جديدة",
+      "NO_POLICIES": "لم يتم العثور على سياسات التعيين",
+      "VIEW_ALL_POLICIES": "عرض جميع السياسات",
+      "CURRENT_BEHAVIOR": "حاليا يستخدم سلوك التعيين الافتراضي:",
+      "LINK_SUCCESS": "تم ربط سياسة التعيين بنجاح",
+      "LINK_ERROR": "فشل في ربط سياسة التعيين"
+    },
+    "ASSIGNMENT_POLICY": {
+      "DELETE_CONFIRM_TITLE": "حذف سياسة التعيين؟",
+      "DELETE_CONFIRM_MESSAGE": "هل أنت متأكد من أنك تريد إزالة سياسة التعيين هذه من صندوق الوارد هذا؟ صندوق الوارد سوف يعود إلى قواعد التعيين الافتراضية.",
+      "CANCEL": "إلغاء",
+      "CONFIRM_DELETE": "حذف",
+      "DELETE_SUCCESS": "تمت إزالة سياسة التعيين بنجاح",
+      "DELETE_ERROR": "فشل في إزالة سياسة التعيين"
+    },
    "FACEBOOK_REAUTHORIZE": {
      "TITLE": "إعادة التصريح",
      "SUBTITLE": "انتهت صلاحية اتصال الفيسبوك الخاص بك، يرجى إعادة الاتصال بصفحة الفيسبوك الخاصة بك لمواصلة الخدمات",
@@ -809,34 +874,48 @@
        "PLACEHOLDER": "Please enter a message to show users with the form"
      },
      "BUTTON_TEXT": {
-        "LABEL": "Button text",
-        "PLACEHOLDER": "Please rate us"
+        "LABEL": "نص الزر",
+        "PLACEHOLDER": "يرجى تقييمنا"
      },
      "LANGUAGE": {
        "LABEL": "اللغة",
-        "PLACEHOLDER": "Select template language"
+        "PLACEHOLDER": "اختر لغة القالب"
      },
      "MESSAGE_PREVIEW": {
-        "LABEL": "Message preview",
-        "TOOLTIP": "This may vary slightly when rendered on WhatsApp's platform."
+        "LABEL": "معاينة الرسالة",
+        "TOOLTIP": "قد يختلف هذا قليلاً عند تقديمه على منصة WhatsApp."
      },
      "TEMPLATE_STATUS": {
-        "APPROVED": "Approved by WhatsApp",
-        "PENDING": "Pending WhatsApp approval",
-        "REJECTED": "Meta rejected the template",
-        "DEFAULT": "Needs WhatsApp approval",
-        "NOT_FOUND": "The template does not exist in the Meta platform."
+        "APPROVED": "معتمد بواسطة WhatsApp",
+        "PENDING": "في انتظار موافقة WhatsApp",
+        "REJECTED": "Meta رفضت القالب",
+        "DEFAULT": "يحتاج موافقة WhatsApp",
+        "NOT_FOUND": "هذا القالب غير موجود في منصة ميتا."
      },
      "TEMPLATE_CREATION": {
-        "SUCCESS_MESSAGE": "WhatsApp template created successfully and sent for approval",
-        "ERROR_MESSAGE": "Failed to create WhatsApp template"
+        "SUCCESS_MESSAGE": "تم إنشاء قالب WhatsApp بنجاح وإرساله للموافقة عليه",
+        "ERROR_MESSAGE": "فشل إنشاء قالب WhatsApp"
      },
      "TEMPLATE_UPDATE_DIALOG": {
-        "TITLE": "Edit survey details",
-        "DESCRIPTION": "We will delete the previous template and make a new one which will be sent again for WhatsApp approval",
-        "CONFIRM": "Create new template",
+        "TITLE": "تعديل تفاصيل الاستبيان",
+        "DESCRIPTION": "سوف نقوم بحذف القالب السابق ونقوم بإنشاء قالب جديد حيث سيتم إرساله مرة أخرى للاعتماد من قبل Whatsapp",
+        "CONFIRM": "إنشاء قالب جديد",
        "CANCEL": "العودة للخلف"
      },
+      "UTILITY_ANALYZER": {
+        "ACTION": "Check utility fit",
+        "HELPER_NOTE": "Check this message before submission to improve Utility fit. The system creates a dedicated CSAT template with buttons for reporting and submits it as Utility; Meta may still reclassify it as Marketing based on content.",
+        "RESULT_LABEL": "Meta category prediction",
+        "GUIDANCE_NOTE": "This is a guidance check, not a guarantee of Meta approval.",
+        "SUGGESTION_LABEL": "Suggested utility-safe rewrite",
+        "APPLY": "Use this rewrite",
+        "ERROR_MESSAGE": "Couldn't analyze the message. Please try again.",
+        "CLASSIFICATION": {
+          "LIKELY_UTILITY": "Likely Utility",
+          "LIKELY_MARKETING": "Likely Marketing",
+          "UNCLEAR": "Needs clarification"
+        }
+      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +927,7 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
+      "WHATSAPP_NOTE": "Note: When you save, the system creates a dedicated CSAT template in WhatsApp (used to capture rating and feedback in reports) and submits it as Utility for approval. Meta may still classify it as Marketing based on content. After approval, surveys are sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -864,9 +943,11 @@
      "UNAVAILABLE_MESSAGE_LABEL": "رسالة غير متاح للزائرين",
      "TOGGLE_HELP": "تمكين توفر العمل سيظهر الساعات المتاحة على أداة الدردشة المباشرة حتى لو كان جميع الوكلاء غير متصلين بالإنترنت. خارج الساعات المتاحة يمكن تحذير الزوار برسالة ونموذج ما قبل الدردشة.",
      "DAY": {
+        "DAY": "اليوم",
+        "AVAILABILITY": "التوفر",
+        "HOURS": "Hours",
        "ENABLE": "تمكين التوفر لهذا اليوم",
        "UNAVAILABLE": "غير متوفر",
-        "HOURS": "ساعات",
        "VALIDATION_ERROR": "يجب أن يكون وقت البدء قبل وقت الإغلاق.",
        "CHOOSE": "اختر"
      },
@@ -973,11 +1054,12 @@
          "IN_A_DAY": "خلال يوم"
        },
        "WIDGET_COLOR_LABEL": "لون صندوق الدردشة",
-        "WIDGET_BUBBLE_POSITION_LABEL": "موقع شعار اللايف شات",
-        "WIDGET_BUBBLE_TYPE_LABEL": "شكل عرض اللايف شات",
+        "WIDGET_BUBBLE": "Bubble",
+        "WIDGET_BUBBLE_POSITION_LABEL": "Position:",
+        "WIDGET_BUBBLE_TYPE_LABEL": "النوع:",
        "WIDGET_BUBBLE_LAUNCHER_TITLE": {
          "DEFAULT": "تحدث الينا",
-          "LABEL": "عنوان ايقونة اللايف شات",
+          "LABEL": "Launcher Title",
          "PLACE_HOLDER": "تحدث الينا"
        },
        "UPDATE": {
@@ -1002,7 +1084,7 @@
      },
      "WIDGET_SCREEN": {
        "DEFAULT": "افتراضي",
-        "CHAT": "محادثة"
+        "CHAT": "Chat mode"
      },
      "REPLY_TIME": {
        "IN_A_FEW_MINUTES": "عادة نقوم بالرد خلال بضع دقائق",
@@ -3,6 +3,9 @@
    "FETCHING": "جلب التكاملات",
    "NO_HOOK_CONFIGURED": "لا يوجد {integrationId} تكاملات مكونة في هذا الحساب.",
    "HEADER": "التطبيقات",
+    "COUNT": "{n} integration | {n} integrations",
+    "SEARCH_PLACEHOLDER": "Search...",
+    "NO_RESULTS": "No results found matching your search",
    "STATUS": {
      "ENABLED": "مفعل",
      "DISABLED": "معطّل"
@@ -31,6 +34,7 @@
    "LIST": {
      "FETCHING": "جلب روابط التكامل",
      "INBOX": "صندوق الوارد",
+      "ACTIONS": "الإجراءات",
      "DELETE": {
        "BUTTON_TEXT": "حذف"
      }
@@ -1,6 +1,7 @@
 {
  "INTEGRATION_SETTINGS": {
    "SHOPIFY": {
+      "HEADER": "Shopify",
      "DELETE": {
        "TITLE": "Delete Shopify Integration",
        "MESSAGE": "Are you sure you want to delete the Shopify integration?"
@@ -19,6 +20,8 @@
    "DESCRIPTION": "Chatwoot تتكامل مع أدوات وخدمات متعددة لتحسين كفاءة فريقك. استكشف القائمة أدناه لتكوين تطبيقاتك المفضلة.",
    "LEARN_MORE": "معرفة المزيد عن التكاملات",
    "LOADING": "جاري جلب التكاملات",
+    "SEARCH_PLACEHOLDER": "Search integrations...",
+    "NO_RESULTS": "No integrations found matching your search",
    "CAPTAIN": {
      "DISABLED": "لم يتم تمكين الكابتن على حسابك.",
      "CLICK_HERE_TO_CONFIGURE": "انقر هنا للتهيئة",
@@ -28,6 +31,17 @@
    "WEBHOOK": {
      "SUBSCRIBED_EVENTS": "الأحداث المشتركة",
      "LEARN_MORE": "Learn more about webhooks",
+      "SECRET": {
+        "LABEL": "Secret",
+        "COPY": "Copy secret to clipboard",
+        "COPY_SUCCESS": "Secret copied to clipboard",
+        "TOGGLE": "Toggle secret visibility",
+        "CREATED_DESC": "Your webhook has been created. Use the secret below to verify webhook signatures. Please copy it now — you can also find it later in the webhook edit form.",
+        "DONE": "Done"
+      },
+      "COUNT": "{n} webhook | {n} webhooks",
+      "SEARCH_PLACEHOLDER": "Search webhooks...",
+      "NO_RESULTS": "No webhooks found matching your search",
      "FORM": {
        "CANCEL": "إلغاء",
        "DESC": "أحداث Webhook توفر لك معلومات في الوقت الحقيقي حول ما يحدث في حساب Chatwoot الخاص بك. الرجاء إدخال عنوان URL صالح لتكوين callback.",
@@ -104,6 +118,7 @@
      }
    },
    "SLACK": {
+      "HEADER": "Slack",
      "DELETE": "حذف",
      "DELETE_CONFIRMATION": {
        "TITLE": "Delete the integration",
@@ -145,7 +160,29 @@
        "EXPAND": "Expand",
        "MAKE_FRIENDLY": "Change message tone to friendly",
        "MAKE_FORMAL": "Use formal tone",
-        "SIMPLIFY": "تبسيط"
+        "SIMPLIFY": "تبسيط",
+        "CONFIDENT": "استخدام نبرة لطيفة",
+        "PROFESSIONAL": "استخدام نبرة احترافية",
+        "CASUAL": "استخدم نبرة عادية",
+        "STRAIGHTFORWARD": "استخدام نبرة مباشرة"
+      },
+      "REPLY_OPTIONS": {
+        "IMPROVE_REPLY": "تحسين الرد",
+        "IMPROVE_REPLY_SELECTION": "تحسين عملية الاختيار",
+        "CHANGE_TONE": {
+          "TITLE": "تغيير النبرة",
+          "OPTIONS": {
+            "PROFESSIONAL": "مهني",
+            "CASUAL": "عادية",
+            "STRAIGHTFORWARD": "مباشر",
+            "CONFIDENT": "لطيفة",
+            "FRIENDLY": "ودي"
+          }
+        },
+        "GRAMMAR": "أصلاح القواعد النحوية والإملائية",
+        "SUGGESTION": "اقترح رداً",
+        "SUMMARIZE": "تلخيص المحادثة",
+        "ASK_COPILOT": "إسأل المساعد"
      },
      "ASSISTANCE_MODAL": {
        "DRAFT_TITLE": "Draft content",
@@ -201,12 +238,16 @@
      "SIDEBAR_TXT": "<p><b>Dashboard Apps</b></p><p>Dashboard Apps allow organizations to embed an application inside the Chatwoot dashboard to provide the context for customer support agents. This feature allows you to create an application independently and embed that inside the dashboard to provide user information, their orders, or their previous payment history.</p><p>When you embed your application using the dashboard in Chatwoot, your application will get the context of the conversation and contact as a window event. Implement a listener for the message event on your page to receive the context.</p><p>To add a new dashboard app, click on the button 'Add a new dashboard app'.</p>",
      "DESCRIPTION": "تسمح تطبيقات لوحة التحكم للمنظمات بتضمين تطبيق داخل لوحة التحكم لتوفير السياق لوكلاء دعم العملاء. هذه الميزة تسمح لك بإنشاء تطبيق بشكل مستقل وإدراج لتوفير معلومات المستخدم أو طلباتهم أو سجل الدفع السابق.",
      "LEARN_MORE": "معرفة المزيد حول تطبيقات لوحة التحكم",
+      "COUNT": "{n} dashboard app | {n} dashboard apps",
+      "SEARCH_PLACEHOLDER": "Search dashboard apps...",
+      "NO_RESULTS": "No dashboard apps found matching your search",
      "LIST": {
        "404": "لا توجد تطبيقات لوحة التحكم التي تم تكوينها على هذا الحساب حتى الآن",
        "LOADING": "جلب تطبيقات لوحة التحكم...",
        "TABLE_HEADER": {
          "NAME": "الاسم",
-          "ENDPOINT": "نقطة الوصول"
+          "ENDPOINT": "نقطة الوصول",
+          "ACTIONS": "الإجراءات"
        },
        "EDIT_TOOLTIP": "تعديل التطبيق",
        "DELETE_TOOLTIP": "حذف التطبيق"
@@ -243,6 +284,7 @@
      }
    },
    "LINEAR": {
+      "HEADER": "Linear",
      "ADD_OR_LINK_BUTTON": "Create/Link Linear Issue",
      "LOADING": "جلب مشاكل من Linear...",
      "LOADING_ERROR": "حدث خطأ أثناء جلب المشكلات من Linear، الرجاء المحاولة مرة أخرى",
@@ -337,6 +379,7 @@
      }
    },
    "NOTION": {
+      "HEADER": "نوشن",
      "DELETE": {
        "TITLE": "Are you sure you want to delete the Notion integration?",
        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
@@ -406,6 +449,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "ولا يتوفر الكابتن AI إلا في خطط المؤسسة.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -5,6 +5,9 @@
    "LOADING": "جار جلب الوسوم",
    "DESCRIPTION": "Labels help you categorize and prioritize conversations and leads. You can assign a label to a conversation or contact using the side panel.",
    "LEARN_MORE": "معرفة المزيد حول التسميات",
+    "COUNT": "{n} label | {n} labels",
+    "SEARCH_PLACEHOLDER": "ابحث عن تصنيفات...",
+    "NO_RESULTS": "No labels found matching your search",
    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
    "LIST": {
      "404": "لا توجد وسوم متوفرة في هذا الحساب.",
@@ -13,7 +16,8 @@
      "TABLE_HEADER": {
        "NAME": "الاسم",
        "DESCRIPTION": "الوصف",
-        "COLOR": "اللون"
+        "COLOR": "اللون",
+        "ACTION": "الإجراءات"
      }
    },
    "FORM": {
@@ -3,9 +3,12 @@
    "HEADER": "ماكروس",
    "DESCRIPTION": "الماكرو هو مجموعة من الإجراءات المحفوظة التي تساعد وكلاء خدمة العملاء على إكمال المهام بسهولة. يمكن للوكلاء تحديد مجموعة من الإجراءات مثل وضع علامة على محادثة مع تسمية، وإرسال نص بريد إلكتروني، وتحديث سمة مخصصة، إلخ. ويمكنهم تنفيذ هذه الإجراءات بنقرة واحدة.",
    "LEARN_MORE": "تعلم المزيد حول الماكرو",
+    "COUNT": "{n} macro | {n} macros",
    "HEADER_BTN_TXT": "إضافة ماكرو جديد",
    "HEADER_BTN_TXT_SAVE": "حفظ الماكرو",
    "LOADING": "جاري جلب الماكروس",
+    "SEARCH_PLACEHOLDER": "Search macros...",
+    "NO_RESULTS": "No macros found matching your search",
    "ERROR": "حدث خطأ ما. الرجاء المحاولة مرة أخرى",
    "ORDER_INFO": "سيتم تشغيل الماكرو بالترتيب الذي تضيفه إجراءاتك. يمكنك إعادة ترتيبهم بسحبهم بواسطة المعالج بجانب كل عقدة.",
    "ADD": {
@@ -29,7 +32,8 @@
        "NAME": "الاسم",
        "CREATED BY": "تم إنشاؤها بواسطة",
        "LAST_UPDATED_BY": "آخر تحديث بواسطة",
-        "VISIBILITY": "الظهور"
+        "VISIBILITY": "الظهور",
+        "ACTIONS": "الإجراءات"
      },
      "404": "لم يتم العثور على الماكروس"
    },
@@ -1,7 +1,7 @@
 {
  "MFA_SETTINGS": {
    "TITLE": "Two-Factor Authentication",
-    "SUBTITLE": "Secure your account with TOTP-based authentication",
+    "SUBTITLE": "Protect your account from unauthorized access with TOTP-based authentication. This adds an extra layer of security to your account.",
    "DESCRIPTION": "Add an extra layer of security to your account using a time-based one-time password (TOTP)",
    "STATUS_TITLE": "Authentication Status",
    "STATUS_DESCRIPTION": "Manage your two-factor authentication settings and backup recovery codes",
@@ -3,7 +3,7 @@
    "HEADER": "المحادثات",
    "LOADING_CHART": "تحميل بيانات الرسم البياني...",
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
-    "DOWNLOAD_AGENT_REPORTS": "تحميل تقارير وكيل",
+    "DOWNLOAD_CONVERSATION_REPORTS": "تنزيل تقارير المحادثات",
    "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
    "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
    "METRICS": {
@@ -128,11 +128,16 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "نظرة عامة للوكلاء",
-    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent's name to learn more.",
    "LOADING_CHART": "جاري جلب بيانات الرسم البياني...",
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
    "DOWNLOAD_AGENT_REPORTS": "تنزيل تقارير الوكيل",
    "FILTER_DROPDOWN_LABEL": "اختر وكيل",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "البحث عن وكلاء"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "المحادثات",
@@ -201,6 +206,11 @@
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
    "DOWNLOAD_LABEL_REPORTS": "تحميل تقارير التسمية",
    "FILTER_DROPDOWN_LABEL": "حدد التسمية",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "LABELS": "ابحث عن تصنيفات"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "المحادثات",
@@ -271,6 +281,11 @@
    "FILTER_DROPDOWN_LABEL": "اختر صندوق الوارد",
    "ALL_INBOXES": "All Inboxes",
    "SEARCH_INBOX": "Search Inbox",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "INBOXES": "Search inboxes"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "المحادثات",
@@ -334,11 +349,19 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "نظرة عامة للفريق",
-    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
+    "DESCRIPTION": "Get a snapshot of your team's performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
    "LOADING_CHART": "تحميل بيانات الرسم البياني...",
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
    "DOWNLOAD_TEAM_REPORTS": "تحميل تقارير الفريق",
    "FILTER_DROPDOWN_LABEL": "اختيار فريق",
+    "FILTERS": {
+      "ADD_FILTER": "إضافة تصفية",
+      "CLEAR_ALL": "مسح الكل",
+      "NO_FILTER": "لا توجد عوامل تصفية متوفرة",
+      "INPUT_PLACEHOLDER": {
+        "TEAMS": "البحث عن فريق"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "المحادثات",
@@ -402,22 +425,48 @@
  },
  "CSAT_REPORTS": {
    "HEADER": "تقارير CSAT",
-    "NO_RECORDS": "لا توجد ردود متوفرة على الدراسة الاستقصائية CSAT.",
+    "NO_RECORDS": "No responses yet",
+    "NO_RECORDS_DESCRIPTION": "CSAT survey responses will appear here once customers start providing feedback.",
    "DOWNLOAD": "تحميل تقرير رضاء خدمة العملاء",
    "DOWNLOAD_FAILED": "Failed to download CSAT Reports",
    "FILTERS": {
+      "ADD_FILTER": "إضافة تصفية",
+      "CLEAR_ALL": "مسح الكل",
+      "NO_FILTER": "لا توجد عوامل تصفية متوفرة",
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "البحث عن وكلاء",
+        "INBOXES": "Search inboxes",
+        "TEAMS": "البحث عن فريق",
+        "RATINGS": "البحث في التقييمات"
+      },
      "AGENTS": {
-        "PLACEHOLDER": "اختر الوكلاء"
+        "LABEL": "وكيل الدعم"
+      },
+      "INBOXES": {
+        "LABEL": "صندوق الوارد"
+      },
+      "TEAMS": {
+        "LABEL": "الفريق"
+      },
+      "RATINGS": {
+        "LABEL": "التقييم"
      }
    },
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "جهات الاتصال",
-        "AGENT_NAME": "الوكيل المكلف",
+        "AGENT_NAME": "وكيل الدعم",
        "RATING": "التقييم",
-        "FEEDBACK_TEXT": "تعليق الملاحظات"
-      }
+        "FEEDBACK_TEXT": "تعليق الملاحظات",
+        "CONVERSATION": "المحادثات",
+        "CUSTOMER": "عميل",
+        "RESPONSE": "الردود",
+        "HANDLED_BY": "تمت معالجتها بواسطة"
+      },
+      "UNKNOWN_CUSTOMER": "عميل غير معروف"
    },
+    "NO_AGENT": "لم يتم تعيين وكيل",
+    "NO_FEEDBACK": "لا توجد ملاحظات مقدمة",
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "إجمالي الردود",
@@ -430,6 +479,25 @@
      "RESPONSE_RATE": {
        "LABEL": "معدل الاستجابة",
        "TOOLTIP": "العدد الإجمالي للردود / العدد الإجمالي لرسائل الاستقصاء التي أرسلتها CSAT * 100"
+      },
+      "RATING_DISTRIBUTION": "توزيع التقييم"
+    },
+    "REVIEW_NOTES": {
+      "TITLE": "ملاحظات المراجعة",
+      "PLACEHOLDER": "إضافة ملاحظات مراجعة حول هذا التقييم...",
+      "SAVE": "حفظ",
+      "CANCEL": "إلغاء",
+      "SAVING": "جاري الحفظ...",
+      "SAVED": "تم حفظ الملاحظات بنجاح",
+      "SAVE_ERROR": "فشل في حفظ الملاحظات",
+      "UPDATED_BY": "تم التحديث بواسطة {name} {time}",
+      "UPDATED_BY_LABEL": "تم التحديث بواسطة",
+      "PAYWALL": {
+        "TITLE": "قم بالترقية لإضافة ملاحظات المراجعة",
+        "AVAILABLE_ON": "ميزة مراجعة الملاحظات متاحة فقط في الخطط Business و Enterprise.",
+        "UPGRADE_PROMPT": "Add internal context to every CSAT response with review notes. Capture what really happened, spot patterns faster, and make better decisions from your feedback.",
+        "UPGRADE_NOW": "الترقية الآن",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
      }
    }
  },
@@ -1,7 +1,7 @@
 {
  "SEARCH": {
    "TABS": {
-      "ALL": "All results",
+      "ALL": "كل النتائج",
      "CONTACTS": "جهات الاتصال",
      "CONVERSATIONS": "المحادثات",
      "MESSAGES": "الرسائل",
@@ -21,48 +21,48 @@
    "EMPTY_STATE_FULL": "لم يتم العثور على نتائج للطلب '{query}'",
    "PLACEHOLDER_KEYBINDING": "/للتركيز",
    "INPUT_PLACEHOLDER": "أكتب 3 أحرف أو أكثر للبحث",
-    "RECENT_SEARCHES": "Recent searches",
+    "RECENT_SEARCHES": "عمليات البحث الأخيرة",
    "CLEAR_ALL": "Clear all",
-    "MOST_RECENT": "Most recent",
+    "MOST_RECENT": "الأحدث",
    "EMPTY_STATE_DEFAULT": "البحث عن طريق معرف المحادثة أو البريد الإلكتروني أو رقم الهاتف أو الرسائل للحصول على نتائج بحث أفضل. ",
    "BOT_LABEL": "رد آلي",
    "READ_MORE": "اقرأ المزيد",
-    "READ_LESS": "Read less",
+    "READ_LESS": "قراءة أقل",
    "WROTE": "كتب:",
    "FROM": "من",
    "EMAIL": "البريد الإلكتروني",
    "EMAIL_SUBJECT": "الموضوع",
-    "PRIVATE": "Private note",
-    "TRANSCRIPT": "Transcript",
+    "PRIVATE": "ملاحظة خاصة",
+    "TRANSCRIPT": "النص",
    "CREATED_AT": "created {time}",
-    "UPDATED_AT": "updated {time}",
+    "UPDATED_AT": "تم التحديث {time}",
    "SORT_BY": {
-      "RELEVANCE": "Relevance"
+      "RELEVANCE": "ذات صلة"
    },
    "DATE_RANGE": {
      "LAST_7_DAYS": "آخر 7 أيام",
      "LAST_30_DAYS": "آخر 30 يوماً",
      "LAST_60_DAYS": "آخر 60 يوماً",
      "LAST_90_DAYS": "آخر 90 يوماً",
-      "CUSTOM_RANGE": "Custom range:",
-      "CREATED_BETWEEN": "Created between",
+      "CUSTOM_RANGE": "نطاق مخصص:",
+      "CREATED_BETWEEN": "تم الإنشاء بين",
      "AND": "و",
      "APPLY": "تطبيق",
-      "BEFORE_DATE": "Before {date}",
-      "AFTER_DATE": "After {date}",
-      "TIME_RANGE": "Filter by time",
-      "CLEAR_FILTER": "Clear filter"
+      "BEFORE_DATE": "قبل {date}",
+      "AFTER_DATE": "بعد {date}",
+      "TIME_RANGE": "التصفية حسب الوقت",
+      "CLEAR_FILTER": "مسح عامل التصفية"
    },
    "FILTERS": {
-      "FILTER_MESSAGE": "Filter messages by:",
+      "FILTER_MESSAGE": "تصفية الرسائل بواسطة:",
      "FROM": "المرسل",
      "IN": "صندوق الوارد",
      "AGENTS": "الوكلاء",
      "CONTACTS": "جهات الاتصال",
      "INBOXES": "قنوات التواصل",
      "NO_AGENTS": "لم يتم العثور على وكلاء",
-      "NO_CONTACTS": "Start by searching to see results",
-      "NO_INBOXES": "No inboxes found"
+      "NO_CONTACTS": "ابدأ بالبحث لمشاهدة النتائج",
+      "NO_INBOXES": "لم يتم العثور على صناديق الوارد"
    }
  }
 }
@@ -273,7 +273,8 @@
    "FILE_BUBBLE": {
      "DOWNLOAD": "تنزيل",
      "UPLOADING": "جاري الرفع...",
-      "INSTAGRAM_STORY_UNAVAILABLE": "هذه القصة لم تعد متاحة."
+      "INSTAGRAM_STORY_UNAVAILABLE": "هذه القصة لم تعد متاحة.",
+      "INSTAGRAM_STORY_REPLY": "رد على قصتك:"
    },
    "LOCATION_BUBBLE": {
      "SEE_ON_MAP": "مشاهدة على الخريطة"
@@ -307,8 +308,8 @@
    "SETTINGS": "الإعدادات",
    "CONTACTS": "جهات الاتصال",
    "ACTIVE": "مفعل",
-    "COMPANIES": "Companies",
-    "ALL_COMPANIES": "All Companies",
+    "COMPANIES": "الشركات",
+    "ALL_COMPANIES": "كل الحملات",
    "CAPTAIN": "قائد",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -378,7 +379,57 @@
      "INFO_SHORT": "Automatically mark offline when you aren't using the app."
    },
    "DOCS": "قراءة المستندات",
-    "SECURITY": "Security"
+    "SECURITY": "Security",
+    "CAPTAIN_AI": "قائد",
+    "CONVERSATION_WORKFLOW": "Conversation Workflow"
+  },
+  "CAPTAIN_SETTINGS": {
+    "TITLE": "Captain Settings",
+    "DESCRIPTION": "Configure your AI models and features for Captain. Captain follows a credit based billing, you will be charged credits for every action Captain takes based on the model selected.",
+    "LOADING": "Loading Captain configuration...",
+    "LINK_TEXT": "Learn more about Captain Credits",
+    "NOT_ENABLED": "Captain is not enabled for your account. Please upgrade your plan to access Captain features.",
+    "MODEL_CONFIG": {
+      "TITLE": "Model Configuration",
+      "DESCRIPTION": "Select AI models for different features.",
+      "SELECT_MODEL": "Select model",
+      "CREDITS_PER_MESSAGE": "{credits} credit/message",
+      "COMING_SOON": "Coming soon",
+      "EDITOR": {
+        "TITLE": "Editor Features",
+        "DESCRIPTION": "Powers smart compose, grammar corrections, tone adjustments, and content enhancement in your message editor."
+      },
+      "ASSISTANT": {
+        "TITLE": "Assistant",
+        "DESCRIPTION": "Handles automated responses, conversation summaries, and intelligent reply suggestions for customer interactions."
+      },
+      "COPILOT": {
+        "TITLE": "Co-pilot",
+        "DESCRIPTION": "Provides real-time contextual suggestions, knowledge base recommendations, and proactive insights during conversations."
+      }
+    },
+    "FEATURES": {
+      "TITLE": "الخصائص",
+      "DESCRIPTION": "Enable or disable AI-powered features.",
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Audio Transcription",
+        "DESCRIPTION": "Automatically convert voice messages and call recordings into searchable text transcripts."
+      },
+      "HELP_CENTER_SEARCH": {
+        "TITLE": "Help Center Search Indexing",
+        "DESCRIPTION": "Use AI for context aware search inside your help center articles."
+      },
+      "LABEL_SUGGESTION": {
+        "TITLE": "Label Suggestion",
+        "DESCRIPTION": "Automatically suggest relevant labels and tags for conversations based on content analysis and context.",
+        "MODEL_TITLE": "Label Suggestion Model",
+        "MODEL_DESCRIPTION": "Select the AI model to use for analyzing conversations and suggesting appropriate labels"
+      }
+    },
+    "API": {
+      "SUCCESS": "Captain settings updated successfully.",
+      "ERROR": "Failed to update Captain settings. Please try again."
+    }
  },
  "BILLING_SETTINGS": {
    "TITLE": "الفواتير",
@@ -506,6 +557,58 @@
      }
    }
  },
+  "CONVERSATION_WORKFLOW": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Conversation Workflows",
+        "DESCRIPTION": "Configure rules and required fields for conversation resolution."
+      }
+    },
+    "REQUIRED_ATTRIBUTES": {
+      "TITLE": "Attributes required on resolution",
+      "DESCRIPTION": "When resolving a conversation, agents will be prompted to fill these attributes if they haven't yet.",
+      "NO_ATTRIBUTES": "No attributes added yet",
+      "ADD": {
+        "TITLE": "Add Attributes",
+        "SEARCH_PLACEHOLDER": "البحث عن صفات"
+      },
+      "SAVE": {
+        "SUCCESS": "Required attributes updated",
+        "ERROR": "Could not update required attributes, please try again"
+      },
+      "MODAL": {
+        "TITLE": "حل المحادثة",
+        "DESCRIPTION": "Please fill in the following custom attributes before resolving this conversation",
+        "ACTIONS": {
+          "RESOLVE": "حل المحادثة",
+          "CANCEL": "إلغاء"
+        },
+        "PLACEHOLDERS": {
+          "TEXT": "Write a note...",
+          "NUMBER": "Enter a number",
+          "LINK": "Add a link",
+          "DATE": "Pick a date",
+          "LIST": "Select an option"
+        },
+        "CHECKBOX": {
+          "YES": "نعم",
+          "NO": "لا"
+        }
+      },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use required attributes",
+        "AVAILABLE_ON": "The required conversation attributes feature is available on the Business and Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade your plan to prompt agents to fill required attributes before conversation resolution.",
+        "UPGRADE_NOW": "Upgrade now",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "The required conversation attributes feature is available on the paid plans.",
+        "UPGRADE_PROMPT": "Upgrade to a paid plan to enforce required attributes before conversation resolution.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      }
+    }
+  },
  "CREATE_ACCOUNT": {
    "NO_ACCOUNT_WARNING": "أوه! لم نتمكن من العثور على الحساب. الرجاء إنشاء حساب جديد للمتابعة.",
    "NEW_ACCOUNT": "حساب جديد",
@@ -591,7 +694,8 @@
        "CREATE_BUTTON": "Create policy",
        "API": {
          "SUCCESS_MESSAGE": "Assignment policy created successfully",
-          "ERROR_MESSAGE": "Failed to create assignment policy"
+          "ERROR_MESSAGE": "Failed to create assignment policy",
+          "INBOX_LINKED": "Inbox has been linked to the policy"
        }
      },
      "EDIT": {
@@ -605,6 +709,12 @@
          "CONFIRM_BUTTON_LABEL": "Continue",
          "CANCEL_BUTTON_LABEL": "إلغاء"
        },
+        "INBOX_LINK_PROMPT": {
+          "TITLE": "Link inbox to policy",
+          "DESCRIPTION": "Would you like to link this inbox to the assignment policy?",
+          "LINK_BUTTON": "Link inbox",
+          "CANCEL_BUTTON": "Skip"
+        },
        "API": {
          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
          "ERROR_MESSAGE": "Failed to update assignment policy"
@@ -643,7 +753,9 @@
          },
          "BALANCED": {
            "LABEL": "Balanced",
-            "DESCRIPTION": "Assign conversations based on available capacity."
+            "DESCRIPTION": "Assign conversations based on available capacity.",
+            "PREMIUM_MESSAGE": "Upgrade to access balanced assignment and agent capacity management.",
+            "PREMIUM_BADGE": "Premium"
          }
        },
        "ASSIGNMENT_PRIORITY": {
@@ -729,6 +841,20 @@
            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
            "ERROR_MESSAGE": "Failed to remove agent from policy"
          }
+        },
+        "INBOX_LIMIT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox limit added successfully",
+            "ERROR_MESSAGE": "Failed to add inbox limit"
+          },
+          "UPDATE": {
+            "SUCCESS_MESSAGE": "Inbox limit updated successfully",
+            "ERROR_MESSAGE": "Failed to update inbox limit"
+          },
+          "DELETE": {
+            "SUCCESS_MESSAGE": "Inbox limit deleted successfully",
+            "ERROR_MESSAGE": "Failed to delete inbox limit"
+          }
        }
      },
      "FORM": {
@@ -1,6 +1,7 @@
 {
  "REGISTER": {
    "TRY_WOOT": "تسجيل حساب",
+    "GET_STARTED": "Get started with Chatwoot",
    "TITLE": "تسجيل",
    "TESTIMONIAL_HEADER": "إن كل ما يلزم هو خطوة واحدة للمضي قدما",
    "TESTIMONIAL_CONTENT": "You're one step away from engaging your customers, retaining them and finding new ones.",
@@ -5,7 +5,12 @@
    "ADD_ACTION_LONG": "Create a new SLA Policy",
    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
    "LEARN_MORE": "Learn more about SLA",
+    "COUNT": "{n} SLA | {n} SLAs",
    "LOADING": "Fetching SLAs",
+    "SEARCH_PLACEHOLDER": "Search SLA...",
+    "SEARCH": {
+      "NO_RESULTS": "No SLA found matching your search"
+    },
    "PAYWALL": {
      "TITLE": "Upgrade to create SLAs",
      "AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
@@ -20,14 +25,18 @@
    },
    "LIST": {
      "404": "There are no SLAs available in this account.",
+      "TABLE_HEADER": {
+        "SLA": "SLA",
+        "BUSINESS_HOURS": "Business hours"
+      },
      "EMPTY": {
        "TITLE_1": "Enterprise P0",
        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
        "TITLE_2": "Enterprise P1",
        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
      },
-      "BUSINESS_HOURS_ON": "Business hours on",
-      "BUSINESS_HOURS_OFF": "Business hours off",
+      "BUSINESS_HOURS_ON": "Turned on",
+      "BUSINESS_HOURS_OFF": "Turned off",
      "RESPONSE_TYPES": {
        "FRT": "First response time threshold",
        "NRT": "Next response time threshold",
@@ -0,0 +1,72 @@
+{
+  "SNOOZE_PARSER": {
+    "UNITS": {
+      "MINUTE": "minute",
+      "MINUTES": "minutes",
+      "HOUR": "hour",
+      "HOURS": "ساعات",
+      "DAY": "اليوم",
+      "DAYS": "days",
+      "WEEK": "اليوم",
+      "WEEKS": "weeks",
+      "MONTH": "الأسبوع",
+      "MONTHS": "months",
+      "YEAR": "الشهر",
+      "YEARS": "years"
+    },
+    "HALF": "half",
+    "NEXT": "التالي",
+    "THIS": "this",
+    "AT": "at",
+    "IN": "in",
+    "FROM_NOW": "from now",
+    "NEXT_YEAR": "next year",
+    "MERIDIEM": {
+      "AM": "am",
+      "PM": "pm"
+    },
+    "RELATIVE": {
+      "TOMORROW": "غداً",
+      "DAY_AFTER_TOMORROW": "day after tomorrow",
+      "NEXT_WEEK": "الأسبوع القادم",
+      "NEXT_MONTH": "next month",
+      "THIS_WEEKEND": "this weekend",
+      "NEXT_WEEKEND": "next weekend"
+    },
+    "TIME_OF_DAY": {
+      "MORNING": "morning",
+      "AFTERNOON": "afternoon",
+      "EVENING": "evening",
+      "NIGHT": "night",
+      "NOON": "noon",
+      "MIDNIGHT": "midnight"
+    },
+    "WORD_NUMBERS": {
+      "ONE": "one",
+      "TWO": "two",
+      "THREE": "three",
+      "FOUR": "four",
+      "FIVE": "five",
+      "SIX": "six",
+      "SEVEN": "seven",
+      "EIGHT": "eight",
+      "NINE": "nine",
+      "TEN": "ten",
+      "TWELVE": "twelve",
+      "FIFTEEN": "fifteen",
+      "TWENTY": "twenty",
+      "THIRTY": "thirty"
+    },
+    "ORDINALS": {
+      "FIRST": "first",
+      "SECOND": "second",
+      "THIRD": "third",
+      "FOURTH": "fourth",
+      "FIFTH": "fifth"
+    },
+    "OF": "of",
+    "AFTER": "after",
+    "WEEK": "اليوم",
+    "DAY": "اليوم"
+  }
+}
@@ -5,6 +5,9 @@
    "LOADING": "Fetching teams",
    "DESCRIPTION": "الفرق تتيح لك تنظيم الوكلاء في مجموعات بناءً على مسؤولياتهم. يمكن للوكيل أن يكون عضوًا في أكثر من فريق. لتحقيق التعاون في العمل, يمكنك إسناد المحادثات لفرق محددة.",
    "LEARN_MORE": "لمعرفة المزيد حول الفرق",
+    "COUNT": "{n} team | {n} teams",
+    "SEARCH_PLACEHOLDER": "البحث عن فريق...",
+    "NO_RESULTS": "No teams found matching your search",
    "LIST": {
      "404": "لا يوجد موظفي دعم مرتبطين بهذا الحساب.",
      "EDIT_TEAM": "تعديل الفريق",
@@ -64,7 +67,7 @@
      "ERROR_MESSAGE": "تعذر حفظ تفاصيل الفريق. حاول مرة أخرى."
    },
    "AGENTS": {
-      "AGENT": "وكيل",
+      "AGENT": "وكيل الدعم",
      "EMAIL": "البريد الإلكتروني",
      "BUTTON_TEXT": "إضافة وكلاء",
      "ADD_AGENTS": "إضافة وكلاء إلى فريقك...",
@@ -4,6 +4,9 @@
    "LOADING_EDITOR": "Loading editor...",
    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
+    "COUNT": "{n} bot | {n} bots",
+    "SEARCH_PLACEHOLDER": "Search bots...",
+    "NO_RESULTS": "No bots found matching your search",
    "GLOBAL_BOT": "System bot",
    "GLOBAL_BOT_BADGE": "System",
    "AVATAR": {
@@ -34,7 +37,8 @@
      "LOADING": "Fetching bots...",
      "TABLE_HEADER": {
        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
+        "URL": "Webhook URL",
+        "ACTIONS": "Actions"
      }
    },
    "DELETE": {
@@ -9,6 +9,7 @@
      "ADMINISTRATOR": "Administrator",
      "AGENT": "Agent"
    },
+    "COUNT": "{n} agent | {n} agents",
    "LIST": {
      "404": "There are no agents associated to this account",
      "TITLE": "Manage agents in your team",
@@ -96,6 +97,8 @@
        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
      }
    },
+    "SEARCH_PLACEHOLDER": "Search agents...",
+    "NO_RESULTS": "No agents found matching your search",
    "SEARCH": {
      "NO_RESULTS": "No results found."
    },
@@ -5,6 +5,9 @@
    "LOADING": "Fetching custom attributes",
    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
    "LEARN_MORE": "Learn more about custom attributes",
+    "COUNT": "{n} attribute | {n} attributes",
+    "SEARCH_PLACEHOLDER": "Search attributes...",
+    "NO_RESULTS": "No attributes found matching your search",
    "ATTRIBUTE_MODELS": {
      "CONVERSATION": "Conversation",
      "CONTACT": "Contact"
@@ -63,6 +66,10 @@
        },
        "ENABLE_REGEX": {
          "LABEL": "Enable regex validation"
+        },
+        "BADGES": {
+          "PRE_CHAT": "Pre-chat",
+          "RESOLUTION": "Resolution"
        }
      },
      "API": {
@@ -3,8 +3,11 @@
    "HEADER": "Automation",
    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
    "LEARN_MORE": "Learn more about automation",
-    "HEADER_BTN_TXT": "Add Automation Rule",
+    "COUNT": "{n} automation | {n} automations",
+    "HEADER_BTN_TXT": "Create Automation",
    "LOADING": "Fetching automation rules",
+    "SEARCH_PLACEHOLDER": "Search automation rules...",
+    "NO_RESULTS": "No automation rules found matching your search",
    "ADD": {
      "TITLE": "Add Automation Rule",
      "SUBMIT": "Create",
@@ -42,9 +45,9 @@
    "LIST": {
      "TABLE_HEADER": {
        "NAME": "Name",
-        "DESCRIPTION": "Description",
        "ACTIVE": "Active",
-        "CREATED_ON": "Created on"
+        "CREATED_ON": "Created on",
+        "ACTIONS": "Actions"
      },
      "404": "No automation rules found"
    },
@@ -150,7 +153,8 @@
      "ADD_PRIVATE_NOTE": "Add a Private Note",
      "CHANGE_PRIORITY": "Change Priority",
      "ADD_SLA": "Add SLA",
-      "OPEN_CONVERSATION": "Open conversation"
+      "OPEN_CONVERSATION": "Open conversation",
+      "PENDING_CONVERSATION": "Mark conversation as pending"
    },
    "MESSAGE_TYPES": {
      "INCOMING": "Incoming Message",
@@ -22,6 +22,10 @@
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
+    "RESOLVE": {
+      "ALL_MISSING_ATTRIBUTES": "Cannot resolve conversations due to missing required attributes",
+      "PARTIAL_SUCCESS": "Some conversations need required attributes before resolving and were skipped"
+    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "No labels found",
@@ -3,8 +3,11 @@
    "HEADER": "Canned Responses",
    "LEARN_MORE": "Learn more about canned responses",
    "DESCRIPTION": "Canned Responses are pre-written reply templates that help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a canned response during a conversation. ",
+    "COUNT": "{n} canned response | {n} canned responses",
    "HEADER_BTN_TXT": "Add canned response",
    "LOADING": "Fetching canned responses...",
+    "SEARCH_PLACEHOLDER": "Search canned responses...",
+    "NO_RESULTS": "No canned responses found matching your search",
    "SEARCH_404": "There are no items matching this query.",
    "LIST": {
      "404": "There are no canned responses available in this account.",
@@ -76,6 +76,9 @@
      },
      "waiting_since_desc": {
        "TEXT": "Pending Response: Shortest first"
+      },
+      "priority_desc_created_at_asc": {
+        "TEXT": "Priority: Highest first, Created: Oldest first"
      }
    },
    "ATTACHMENTS": {
@@ -457,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TELEGRAM": {
+            "PLACEHOLDER": "Add Telegram"
+          },
          "TIKTOK": {
            "PLACEHOLDER": "Add TikTok"
          },
@@ -573,7 +576,8 @@
      "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
-    }
+    },
+    "LOAD_MORE": "Load more"
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Assign Labels",
@@ -607,7 +611,7 @@
      "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
      "CONTACT_SELECTOR": {
        "LABEL": "To:",
-        "TAG_INPUT_PLACEHOLDER": "Search for a contact with name, email or phone number",
+        "TAG_INPUT_PLACEHOLDER": "Enter at least 2 characters to search by name, email, or phone number",
        "CONTACT_CREATING": "Creating contact..."
      },
      "INBOX_SELECTOR": {
@@ -618,9 +622,9 @@
        "SUBJECT_LABEL": "Subject :",
        "SUBJECT_PLACEHOLDER": "Enter your email subject here",
        "CC_LABEL": "Cc:",
-        "CC_PLACEHOLDER": "Search for a contact with their email address",
+        "CC_PLACEHOLDER": "Enter at least 2 characters to search by email",
        "BCC_LABEL": "Bcc:",
-        "BCC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_PLACEHOLDER": "Enter at least 2 characters to search by email",
        "BCC_BUTTON": "Bcc"
      },
      "MESSAGE_EDITOR": {
@@ -61,6 +61,7 @@
    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
+    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -173,6 +174,10 @@
          "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
          "FAILED": "Couldn't assign label. Please try again."
        },
+        "LABEL_REMOVAL": {
+          "SUCCESFUL": "Removed label #{labelName} from conversation id {conversationId}",
+          "FAILED": "Couldn't remove label. Please try again."
+        },
        "TEAM_ASSIGNMENT": {
          "SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
          "FAILED": "Couldn't assign team. Please try again."
@@ -185,7 +190,11 @@
      "DISABLE_SIGN_TOOLTIP": "Disable signature",
      "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
      "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
+      "MESSAGING_RESTRICTED": "You cannot reply to this conversation",
+      "MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
+      "MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
+      "COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
      "CLICK_HERE": "Click here to update",
      "WHATSAPP_TEMPLATES": "Whatsapp Templates"
    },
@@ -205,7 +214,7 @@
      "DRAG_DROP": "Drag and drop here to attach",
      "START_AUDIO_RECORDING": "Start audio recording",
      "STOP_AUDIO_RECORDING": "Stop audio recording",
-      "": "",
+      "COPILOT_THINKING": "Copilot is thinking",
      "EMAIL_HEAD": {
        "TO": "TO",
        "ADD_BCC": "Add bcc",
@@ -247,9 +256,12 @@
    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
+    "FILE_TYPE_NOT_SUPPORTED": "This {fileName} file type is not supported in this conversation",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
    "BOT": "Bot",
+    "NATIVE_APP": "Native app",
+    "NATIVE_APP_ADVISORY": "This message was sent from the native app. Reply from Chatwoot to maintain the message window.",
    "SEND_FAILED": "Couldn't send message! Try again",
    "TRY_AGAIN": "retry",
    "ASSIGNMENT": {
@@ -294,6 +306,7 @@
    "CANCEL": "Cancel",
    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
    "SEND_EMAIL_ERROR": "There was an error, please try again",
+    "SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
    "FORM": {
      "SEND_TO_CONTACT": "Send the transcript to the customer",
      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
@@ -3,8 +3,11 @@
    "HEADER": "Custom Roles",
    "LEARN_MORE": "Learn more about custom roles",
    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "COUNT": "{n} custom role | {n} custom roles",
    "HEADER_BTN_TXT": "Add custom role",
    "LOADING": "Fetching custom roles...",
+    "SEARCH_PLACEHOLDER": "Search custom roles...",
+    "NO_RESULTS": "No custom roles found matching your search",
    "SEARCH_404": "There are no items matching this query.",
    "PAYWALL": {
      "TITLE": "Upgrade to create custom roles",
@@ -1,5 +1,8 @@
 {
  "DATE_PICKER": {
+    "PREVIOUS_PERIOD": "Previous period",
+    "NEXT_PERIOD": "Next period",
+    "WEEK_NUMBER": "Week #{weekNumber}",
    "APPLY_BUTTON": "Apply",
    "CLEAR_BUTTON": "Clear",
    "DATE_RANGE_INPUT": {
@@ -13,6 +16,8 @@
      "LAST_3_MONTHS": "Last 3 months",
      "LAST_6_MONTHS": "Last 6 months",
      "LAST_YEAR": "Last year",
+      "THIS_WEEK": "This week",
+      "MONTH_TO_DATE": "This month",
      "CUSTOM_RANGE": "Custom date range"
    }
  }
@@ -7,6 +7,13 @@
    },
    "CLOSE": "Close",
    "BETA": "Beta",
-    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it.",
+    "ACCEPT": "Accept",
+    "DISCARD": "Discard",
+    "PREFERRED": "Preferred"
+  },
+  "CHOICE_TOGGLE": {
+    "YES": "Yes",
+    "NO": "No"
  }
 }
@@ -182,6 +182,7 @@
  },
  "COMMAND_BAR": {
    "SEARCH_PLACEHOLDER": "Search or jump to",
+    "SNOOZE_PLACEHOLDER": "Type a time e.g. tomorrow, 2 hours, next friday, jan 15...",
    "SECTIONS": {
      "GENERAL": "General",
      "REPORTS": "Reports",
@@ -374,6 +374,16 @@
        "ERROR_MESSAGE": "Error while deleting article"
      }
    },
+    "REORDER_ARTICLE": {
+      "API": {
+        "ERROR_MESSAGE": "Unable to reorder articles. Please try again."
+      }
+    },
+    "REORDER_CATEGORY": {
+      "API": {
+        "ERROR_MESSAGE": "Unable to reorder categories. Please try again."
+      }
+    },
    "CREATE_ARTICLE": {
      "ERROR_MESSAGE": "Please add the article heading and content then only you can update the settings"
    },
@@ -3,6 +3,9 @@
    "HEADER": "Inboxes",
    "DESCRIPTION": "A channel is the mode of communication your customer chooses to interact with you. An inbox is where you manage interactions for a specific channel. It can include communications from various sources such as email, live chat, and social media.",
    "LEARN_MORE": "Learn more about inboxes",
+    "COUNT": "{n} inbox | {n} inboxes",
+    "SEARCH_PLACEHOLDER": "Search inboxes...",
+    "NO_RESULTS": "No inboxes found matching your search",
    "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
    "CLICK_TO_RECONNECT": "Click here to reconnect.",
    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
@@ -575,7 +578,7 @@
          "SUBTITLE": "Use only the configured business name as the sender name in the email header."
        },
        "BUSINESS_NAME": {
-          "BUTTON_TEXT": "+ Configure your business name",
+          "BUTTON_TEXT": "Configure your business name",
          "PLACEHOLDER": "Enter your business name",
          "SAVE_BUTTON_TEXT": "Save"
        }
@@ -589,8 +592,10 @@
        "DISABLED": "Disabled"
      },
      "LOCK_TO_SINGLE_CONVERSATION": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
+        "ENABLED": "Reopen same conversation",
+        "DISABLED": "Create new conversations",
+        "ENABLED_DESCRIPTION": "When a contact messages again, the previous conversation will be reopened.",
+        "DISABLED_DESCRIPTION": "A new conversation will be created each time after the previous one is resolved."
      },
      "ENABLE_HMAC": {
        "LABEL": "Enable"
@@ -625,6 +630,8 @@
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT"
    },
+    "CHANNEL_PREFERENCES": "Channel Preferences",
+    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
      "TITLE": "Manage your WhatsApp account",
      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
@@ -678,6 +685,16 @@
          "SANDBOX": "Sandbox",
          "LIVE": "Live"
        }
+      },
+      "WEBHOOK": {
+        "TITLE": "Webhook Configuration",
+        "DESCRIPTION": "Webhook URL is required for your WhatsApp Business Account to receive messages from customers",
+        "ACTION_REQUIRED": "Webhook not configured",
+        "REGISTER_BUTTON": "Register Webhook",
+        "REGISTER_SUCCESS": "Webhook registered successfully",
+        "REGISTER_ERROR": "Failed to register webhook. Please try again.",
+        "CONFIGURED_SUCCESS": "Webhook configured successfully",
+        "URL_MISMATCH": "Webhook URL mismatch"
      }
    },
    "SETTINGS": "Settings",
@@ -694,7 +711,7 @@
      "ALLOWED_DOMAINS": {
        "TITLE": "Allowed Domains",
        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+        "PLACEHOLDER": "example.com, www.example.com, app.example.com"
      },
      "INBOX_AGENTS": "Agents",
      "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
@@ -708,8 +725,8 @@
      "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
      "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
-      "LOCK_TO_SINGLE_CONVERSATION": "Lock to single conversation",
-      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Enable or disable multiple conversations for the same contact in this inbox",
+      "LOCK_TO_SINGLE_CONVERSATION": "Conversation Routing",
+      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Configure conversation creation for existing contacts",
      "INBOX_UPDATE_TITLE": "Inbox Settings",
      "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
      "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",
@@ -758,6 +775,7 @@
      "LABEL": "Help Center",
      "PLACEHOLDER": "Select Help Center",
      "SELECT_PLACEHOLDER": "Select Help Center",
+      "NONE": "None",
      "REMOVE": "Remove Help Center",
      "SUB_TEXT": "Attach a Help Center with the inbox"
    },
@@ -766,6 +784,53 @@
      "MAX_ASSIGNMENT_LIMIT_RANGE_ERROR": "Please enter a value greater than 0",
      "MAX_ASSIGNMENT_LIMIT_SUB_TEXT": "Limit the maximum number of conversations from this inbox that can be auto assigned to an agent"
    },
+    "ASSIGNMENT": {
+      "TITLE": "Conversation Assignment",
+      "DESCRIPTION": "Automatically assign incoming conversations to available agents based on assignment policies",
+      "ENABLE_AUTO_ASSIGNMENT": "Enable automatic conversation assignment",
+      "DEFAULT_RULES_TITLE": "Default assignment rules",
+      "DEFAULT_RULES_DESCRIPTION": "Using the default assignment behavior for all conversations",
+      "DEFAULT_RULE_1": "Earliest created conversations first",
+      "DEFAULT_RULE_2": "Round robin distribution",
+      "CUSTOMIZE_WITH_POLICY": "Customize with assignment policy",
+      "USING_POLICY": "Using custom assignment policy for this inbox",
+      "CUSTOMIZE_POLICY": "Customize with assignment policy",
+      "DELETE_POLICY": "Delete policy",
+      "POLICY_LABEL": "Assignment policy",
+      "ASSIGNMENT_ORDER_LABEL": "Assignment Order",
+      "ASSIGNMENT_METHOD_LABEL": "Assignment Method",
+      "POLICY_STATUS": {
+        "ACTIVE": "Active",
+        "INACTIVE": "Inactive"
+      },
+      "PRIORITY": {
+        "EARLIEST_CREATED": "Earliest created",
+        "LONGEST_WAITING": "Longest waiting"
+      },
+      "METHOD": {
+        "ROUND_ROBIN": "Round robin",
+        "BALANCED": "Balanced assignment"
+      },
+      "UPGRADE_PROMPT": "Custom assignment policies are available on the Business plan",
+      "UPGRADE_TO_BUSINESS": "Upgrade to Business",
+      "DEFAULT_POLICY_LINKED": "Default policy linked",
+      "DEFAULT_POLICY_DESCRIPTION": "Link a custom assignment policy to customize how conversations are assigned to agents in this inbox.",
+      "LINK_EXISTING_POLICY": "Link existing policy",
+      "CREATE_NEW_POLICY": "Create new policy",
+      "NO_POLICIES": "No assignment policies found",
+      "VIEW_ALL_POLICIES": "View all policies",
+      "CURRENT_BEHAVIOR": "Currently using default assignment behavior:",
+      "LINK_SUCCESS": "Assignment policy linked successfully",
+      "LINK_ERROR": "Failed to link assignment policy"
+    },
+    "ASSIGNMENT_POLICY": {
+      "DELETE_CONFIRM_TITLE": "Delete assignment policy?",
+      "DELETE_CONFIRM_MESSAGE": "Are you sure you want to remove this assignment policy from this inbox? The inbox will revert to default assignment rules.",
+      "CANCEL": "Cancel",
+      "CONFIRM_DELETE": "Delete",
+      "DELETE_SUCCESS": "Assignment policy removed successfully",
+      "DELETE_ERROR": "Failed to remove assignment policy"
+    },
    "FACEBOOK_REAUTHORIZE": {
      "TITLE": "Reauthorize",
      "SUBTITLE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",
@@ -837,6 +902,20 @@
        "CONFIRM": "Create new template",
        "CANCEL": "Go back"
      },
+      "UTILITY_ANALYZER": {
+        "ACTION": "Check utility fit",
+        "HELPER_NOTE": "Check this message before submission to improve Utility fit. The system creates a dedicated CSAT template with buttons for reporting and submits it as Utility; Meta may still reclassify it as Marketing based on content.",
+        "RESULT_LABEL": "Meta category prediction",
+        "GUIDANCE_NOTE": "This is a guidance check, not a guarantee of Meta approval.",
+        "SUGGESTION_LABEL": "Suggested utility-safe rewrite",
+        "APPLY": "Use this rewrite",
+        "ERROR_MESSAGE": "Couldn't analyze the message. Please try again.",
+        "CLASSIFICATION": {
+          "LIKELY_UTILITY": "Likely Utility",
+          "LIKELY_MARKETING": "Likely Marketing",
+          "UNCLEAR": "Needs clarification"
+        }
+      },
      "SURVEY_RULE": {
        "LABEL": "Survey rule",
        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
@@ -848,7 +927,7 @@
        "SELECT_PLACEHOLDER": "select labels"
      },
      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "WHATSAPP_NOTE": "Note: We will create a template and send it for WhatsApp approval. After being approved, surveys will be sent only once per conversation as per the survey rule.",
+      "WHATSAPP_NOTE": "Note: When you save, the system creates a dedicated CSAT template in WhatsApp (used to capture rating and feedback in reports) and submits it as Utility for approval. Meta may still classify it as Marketing based on content. After approval, surveys are sent only once per conversation as per the survey rule.",
      "API": {
        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
@@ -864,9 +943,11 @@
      "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
      "DAY": {
+        "DAY": "Day",
+        "AVAILABILITY": "Availability",
+        "HOURS": "Hours",
        "ENABLE": "Enable availability for this day",
        "UNAVAILABLE": "Unavailable",
-        "HOURS": "hours",
        "VALIDATION_ERROR": "Starting time should be before closing time.",
        "CHOOSE": "Choose"
      },
@@ -973,11 +1054,12 @@
          "IN_A_DAY": "In a day"
        },
        "WIDGET_COLOR_LABEL": "Widget Color",
-        "WIDGET_BUBBLE_POSITION_LABEL": "Widget Bubble Position",
-        "WIDGET_BUBBLE_TYPE_LABEL": "Widget Bubble Type",
+        "WIDGET_BUBBLE": "Bubble",
+        "WIDGET_BUBBLE_POSITION_LABEL": "Position:",
+        "WIDGET_BUBBLE_TYPE_LABEL": "Type:",
        "WIDGET_BUBBLE_LAUNCHER_TITLE": {
          "DEFAULT": "Chat with us",
-          "LABEL": "Widget Bubble Launcher Title",
+          "LABEL": "Launcher Title",
          "PLACE_HOLDER": "Chat with us"
        },
        "UPDATE": {
@@ -1002,7 +1084,7 @@
      },
      "WIDGET_SCREEN": {
        "DEFAULT": "Default",
-        "CHAT": "Chat"
+        "CHAT": "Chat mode"
      },
      "REPLY_TIME": {
        "IN_A_FEW_MINUTES": "Typically replies in a few minutes",
@@ -3,6 +3,9 @@
    "FETCHING": "Fetching Integrations",
    "NO_HOOK_CONFIGURED": "There are no {integrationId} integrations configured in this account.",
    "HEADER": "Applications",
+    "COUNT": "{n} integration | {n} integrations",
+    "SEARCH_PLACEHOLDER": "Search...",
+    "NO_RESULTS": "No results found matching your search",
    "STATUS": {
      "ENABLED": "Enabled",
      "DISABLED": "Disabled"
@@ -31,6 +34,7 @@
    "LIST": {
      "FETCHING": "Fetching integration hooks",
      "INBOX": "Inbox",
+      "ACTIONS": "Actions",
      "DELETE": {
        "BUTTON_TEXT": "Delete"
      }
@@ -1,6 +1,7 @@
 {
  "INTEGRATION_SETTINGS": {
    "SHOPIFY": {
+      "HEADER": "Shopify",
      "DELETE": {
        "TITLE": "Delete Shopify Integration",
        "MESSAGE": "Are you sure you want to delete the Shopify integration?"
@@ -19,6 +20,8 @@
    "DESCRIPTION": "Chatwoot integrates with multiple tools and services to improve your team's efficiency. Explore the list below to configure your favorite apps.",
    "LEARN_MORE": "Learn more about integrations",
    "LOADING": "Fetching integrations",
+    "SEARCH_PLACEHOLDER": "Search integrations...",
+    "NO_RESULTS": "No integrations found matching your search",
    "CAPTAIN": {
      "DISABLED": "Captain is not enabled on your account.",
      "CLICK_HERE_TO_CONFIGURE": "Click here to configure",
@@ -28,6 +31,17 @@
    "WEBHOOK": {
      "SUBSCRIBED_EVENTS": "Subscribed Events",
      "LEARN_MORE": "Learn more about webhooks",
+      "SECRET": {
+        "LABEL": "Secret",
+        "COPY": "Copy secret to clipboard",
+        "COPY_SUCCESS": "Secret copied to clipboard",
+        "TOGGLE": "Toggle secret visibility",
+        "CREATED_DESC": "Your webhook has been created. Use the secret below to verify webhook signatures. Please copy it now — you can also find it later in the webhook edit form.",
+        "DONE": "Done"
+      },
+      "COUNT": "{n} webhook | {n} webhooks",
+      "SEARCH_PLACEHOLDER": "Search webhooks...",
+      "NO_RESULTS": "No webhooks found matching your search",
      "FORM": {
        "CANCEL": "Cancel",
        "DESC": "Webhook events provide you the realtime information about what's happening in your Chatwoot account. Please enter a valid URL to configure a callback.",
@@ -104,6 +118,7 @@
      }
    },
    "SLACK": {
+      "HEADER": "Slack",
      "DELETE": "Delete",
      "DELETE_CONFIRMATION": {
        "TITLE": "Delete the integration",
@@ -145,7 +160,29 @@
        "EXPAND": "Expand",
        "MAKE_FRIENDLY": "Change message tone to friendly",
        "MAKE_FORMAL": "Use formal tone",
-        "SIMPLIFY": "Simplify"
+        "SIMPLIFY": "Simplify",
+        "CONFIDENT": "Use confident tone",
+        "PROFESSIONAL": "Use professional tone",
+        "CASUAL": "Use casual tone",
+        "STRAIGHTFORWARD": "Use straightforward tone"
+      },
+      "REPLY_OPTIONS": {
+        "IMPROVE_REPLY": "Improve reply",
+        "IMPROVE_REPLY_SELECTION": "Improve the selection",
+        "CHANGE_TONE": {
+          "TITLE": "Change tone",
+          "OPTIONS": {
+            "PROFESSIONAL": "Professional",
+            "CASUAL": "Casual",
+            "STRAIGHTFORWARD": "Straightforward",
+            "CONFIDENT": "Confident",
+            "FRIENDLY": "Friendly"
+          }
+        },
+        "GRAMMAR": "Fix grammar & spelling",
+        "SUGGESTION": "Suggest a reply",
+        "SUMMARIZE": "Summarize the conversation",
+        "ASK_COPILOT": "Ask Copilot"
      },
      "ASSISTANCE_MODAL": {
        "DRAFT_TITLE": "Draft content",
@@ -201,12 +238,16 @@
      "SIDEBAR_TXT": "<p><b>Dashboard Apps</b></p><p>Dashboard Apps allow organizations to embed an application inside the Chatwoot dashboard to provide the context for customer support agents. This feature allows you to create an application independently and embed that inside the dashboard to provide user information, their orders, or their previous payment history.</p><p>When you embed your application using the dashboard in Chatwoot, your application will get the context of the conversation and contact as a window event. Implement a listener for the message event on your page to receive the context.</p><p>To add a new dashboard app, click on the button 'Add a new dashboard app'.</p>",
      "DESCRIPTION": "Dashboard Apps allow organizations to embed an application inside the dashboard to provide the context for customer support agents. This feature allows you to create an application independently and embed that to provide user information, their orders, or their previous payment history.",
      "LEARN_MORE": "Learn more about Dashboard Apps",
+      "COUNT": "{n} dashboard app | {n} dashboard apps",
+      "SEARCH_PLACEHOLDER": "Search dashboard apps...",
+      "NO_RESULTS": "No dashboard apps found matching your search",
      "LIST": {
        "404": "There are no dashboard apps configured on this account yet",
        "LOADING": "Fetching dashboard apps...",
        "TABLE_HEADER": {
          "NAME": "Name",
-          "ENDPOINT": "Endpoint"
+          "ENDPOINT": "Endpoint",
+          "ACTIONS": "Actions"
        },
        "EDIT_TOOLTIP": "Edit app",
        "DELETE_TOOLTIP": "Delete app"
@@ -243,6 +284,7 @@
      }
    },
    "LINEAR": {
+      "HEADER": "Linear",
      "ADD_OR_LINK_BUTTON": "Create/Link Linear Issue",
      "LOADING": "Fetching linear issues...",
      "LOADING_ERROR": "There was an error fetching the linear issues, please try again",
@@ -337,6 +379,7 @@
      }
    },
    "NOTION": {
+      "HEADER": "Notion",
      "DELETE": {
        "TITLE": "Are you sure you want to delete the Notion integration?",
        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
@@ -406,6 +449,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI is only available in the Enterprise plans.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -5,6 +5,9 @@
    "LOADING": "Fetching labels",
    "DESCRIPTION": "Labels help you categorize and prioritize conversations and leads. You can assign a label to a conversation or contact using the side panel.",
    "LEARN_MORE": "Learn more about labels",
+    "COUNT": "{n} label | {n} labels",
+    "SEARCH_PLACEHOLDER": "Search labels...",
+    "NO_RESULTS": "No labels found matching your search",
    "SEARCH_404": "There are no items matching this query",
    "LIST": {
      "404": "There are no labels available in this account.",
@@ -13,7 +16,8 @@
      "TABLE_HEADER": {
        "NAME": "Name",
        "DESCRIPTION": "Description",
-        "COLOR": "Color"
+        "COLOR": "Color",
+        "ACTION": "Actions"
      }
    },
    "FORM": {
@@ -3,9 +3,12 @@
    "HEADER": "Macros",
    "DESCRIPTION": "A macro is a set of saved actions that help customer service agents easily complete tasks. The agents can define a set of actions like tagging a conversation with a label, sending an email transcript, updating a custom attribute, etc., and they can run these actions in a single click.",
    "LEARN_MORE": "Learn more about macros",
+    "COUNT": "{n} macro | {n} macros",
    "HEADER_BTN_TXT": "Add a new macro",
    "HEADER_BTN_TXT_SAVE": "Save macro",
    "LOADING": "Fetching macros",
+    "SEARCH_PLACEHOLDER": "Search macros...",
+    "NO_RESULTS": "No macros found matching your search",
    "ERROR": "Something went wrong. Please try again",
    "ORDER_INFO": "Macros will run in the order you add your actions. You can rearrange them by dragging them by the handle beside each node.",
    "ADD": {
@@ -29,7 +32,8 @@
        "NAME": "Name",
        "CREATED BY": "Created by",
        "LAST_UPDATED_BY": "Last updated by",
-        "VISIBILITY": "Visibility"
+        "VISIBILITY": "Visibility",
+        "ACTIONS": "Actions"
      },
      "404": "No macros found"
    },
@@ -1,7 +1,7 @@
 {
  "MFA_SETTINGS": {
    "TITLE": "Two-Factor Authentication",
-    "SUBTITLE": "Secure your account with TOTP-based authentication",
+    "SUBTITLE": "Protect your account from unauthorized access with TOTP-based authentication. This adds an extra layer of security to your account.",
    "DESCRIPTION": "Add an extra layer of security to your account using a time-based one-time password (TOTP)",
    "STATUS_TITLE": "Authentication Status",
    "STATUS_DESCRIPTION": "Manage your two-factor authentication settings and backup recovery codes",
@@ -3,7 +3,7 @@
    "HEADER": "Conversations",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
-    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
+    "DOWNLOAD_CONVERSATION_REPORTS": "Download conversation reports",
    "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
    "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
    "METRICS": {
@@ -128,11 +128,16 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "Agents Overview",
-    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent's name to learn more.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
    "FILTER_DROPDOWN_LABEL": "Select Agent",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "Search agents"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -201,6 +206,11 @@
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_LABEL_REPORTS": "Download label reports",
    "FILTER_DROPDOWN_LABEL": "Select Label",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "LABELS": "Search labels"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -271,6 +281,11 @@
    "FILTER_DROPDOWN_LABEL": "Select Inbox",
    "ALL_INBOXES": "All Inboxes",
    "SEARCH_INBOX": "Search Inbox",
+    "FILTERS": {
+      "INPUT_PLACEHOLDER": {
+        "INBOXES": "Search inboxes"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -334,11 +349,19 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "Team Overview",
-    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
+    "DESCRIPTION": "Get a snapshot of your team's performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_TEAM_REPORTS": "Download team reports",
    "FILTER_DROPDOWN_LABEL": "Select Team",
+    "FILTERS": {
+      "ADD_FILTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "NO_FILTER": "No filters available",
+      "INPUT_PLACEHOLDER": {
+        "TEAMS": "Search teams"
+      }
+    },
    "METRICS": {
      "CONVERSATIONS": {
        "NAME": "Conversations",
@@ -402,22 +425,48 @@
  },
  "CSAT_REPORTS": {
    "HEADER": "CSAT Reports",
-    "NO_RECORDS": "There are no CSAT survey responses available.",
+    "NO_RECORDS": "No responses yet",
+    "NO_RECORDS_DESCRIPTION": "CSAT survey responses will appear here once customers start providing feedback.",
    "DOWNLOAD": "Download CSAT Reports",
    "DOWNLOAD_FAILED": "Failed to download CSAT Reports",
    "FILTERS": {
+      "ADD_FILTER": "Add filter",
+      "CLEAR_ALL": "Clear all",
+      "NO_FILTER": "No filters available",
+      "INPUT_PLACEHOLDER": {
+        "AGENTS": "Search agents",
+        "INBOXES": "Search inboxes",
+        "TEAMS": "Search teams",
+        "RATINGS": "Search ratings"
+      },
      "AGENTS": {
-        "PLACEHOLDER": "Choose Agents"
+        "LABEL": "Agent"
+      },
+      "INBOXES": {
+        "LABEL": "Inbox"
+      },
+      "TEAMS": {
+        "LABEL": "Team"
+      },
+      "RATINGS": {
+        "LABEL": "Rating"
      }
    },
    "TABLE": {
      "HEADER": {
        "CONTACT_NAME": "Contact",
-        "AGENT_NAME": "Assigned agent",
+        "AGENT_NAME": "Agent",
        "RATING": "Rating",
-        "FEEDBACK_TEXT": "Feedback comment"
-      }
+        "FEEDBACK_TEXT": "Feedback comment",
+        "CONVERSATION": "Conversation",
+        "CUSTOMER": "Customer",
+        "RESPONSE": "Response",
+        "HANDLED_BY": "Handled by"
+      },
+      "UNKNOWN_CUSTOMER": "Unknown customer"
    },
+    "NO_AGENT": "No assigned agent",
+    "NO_FEEDBACK": "No feedback provided",
    "METRIC": {
      "TOTAL_RESPONSES": {
        "LABEL": "Total responses",
@@ -430,6 +479,25 @@
      "RESPONSE_RATE": {
        "LABEL": "Response rate",
        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+      },
+      "RATING_DISTRIBUTION": "Rating distribution"
+    },
+    "REVIEW_NOTES": {
+      "TITLE": "Review notes",
+      "PLACEHOLDER": "Add review notes about this rating...",
+      "SAVE": "Save",
+      "CANCEL": "Cancel",
+      "SAVING": "Saving...",
+      "SAVED": "Notes saved successfully",
+      "SAVE_ERROR": "Failed to save notes",
+      "UPDATED_BY": "Updated by {name} {time}",
+      "UPDATED_BY_LABEL": "Updated by",
+      "PAYWALL": {
+        "TITLE": "Upgrade to add review notes",
+        "AVAILABLE_ON": "The review notes feature is only available in the Business and Enterprise plans.",
+        "UPGRADE_PROMPT": "Add internal context to every CSAT response with review notes. Capture what really happened, spot patterns faster, and make better decisions from your feedback.",
+        "UPGRADE_NOW": "Upgrade now",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
      }
    }
  },
@@ -273,7 +273,8 @@
    "FILE_BUBBLE": {
      "DOWNLOAD": "Download",
      "UPLOADING": "Uploading...",
-      "INSTAGRAM_STORY_UNAVAILABLE": "This story is no longer available."
+      "INSTAGRAM_STORY_UNAVAILABLE": "This story is no longer available.",
+      "INSTAGRAM_STORY_REPLY": "Replied to your story:"
    },
    "LOCATION_BUBBLE": {
      "SEE_ON_MAP": "See on map"
@@ -378,7 +379,57 @@
      "INFO_SHORT": "Automatically mark offline when you aren't using the app."
    },
    "DOCS": "Read docs",
-    "SECURITY": "Security"
+    "SECURITY": "Security",
+    "CAPTAIN_AI": "Captain",
+    "CONVERSATION_WORKFLOW": "Conversation Workflow"
+  },
+  "CAPTAIN_SETTINGS": {
+    "TITLE": "Captain Settings",
+    "DESCRIPTION": "Configure your AI models and features for Captain. Captain follows a credit based billing, you will be charged credits for every action Captain takes based on the model selected.",
+    "LOADING": "Loading Captain configuration...",
+    "LINK_TEXT": "Learn more about Captain Credits",
+    "NOT_ENABLED": "Captain is not enabled for your account. Please upgrade your plan to access Captain features.",
+    "MODEL_CONFIG": {
+      "TITLE": "Model Configuration",
+      "DESCRIPTION": "Select AI models for different features.",
+      "SELECT_MODEL": "Select model",
+      "CREDITS_PER_MESSAGE": "{credits} credit/message",
+      "COMING_SOON": "Coming soon",
+      "EDITOR": {
+        "TITLE": "Editor Features",
+        "DESCRIPTION": "Powers smart compose, grammar corrections, tone adjustments, and content enhancement in your message editor."
+      },
+      "ASSISTANT": {
+        "TITLE": "Assistant",
+        "DESCRIPTION": "Handles automated responses, conversation summaries, and intelligent reply suggestions for customer interactions."
+      },
+      "COPILOT": {
+        "TITLE": "Co-pilot",
+        "DESCRIPTION": "Provides real-time contextual suggestions, knowledge base recommendations, and proactive insights during conversations."
+      }
+    },
+    "FEATURES": {
+      "TITLE": "Features",
+      "DESCRIPTION": "Enable or disable AI-powered features.",
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Audio Transcription",
+        "DESCRIPTION": "Automatically convert voice messages and call recordings into searchable text transcripts."
+      },
+      "HELP_CENTER_SEARCH": {
+        "TITLE": "Help Center Search Indexing",
+        "DESCRIPTION": "Use AI for context aware search inside your help center articles."
+      },
+      "LABEL_SUGGESTION": {
+        "TITLE": "Label Suggestion",
+        "DESCRIPTION": "Automatically suggest relevant labels and tags for conversations based on content analysis and context.",
+        "MODEL_TITLE": "Label Suggestion Model",
+        "MODEL_DESCRIPTION": "Select the AI model to use for analyzing conversations and suggesting appropriate labels"
+      }
+    },
+    "API": {
+      "SUCCESS": "Captain settings updated successfully.",
+      "ERROR": "Failed to update Captain settings. Please try again."
+    }
  },
  "BILLING_SETTINGS": {
    "TITLE": "Billing",
@@ -506,6 +557,58 @@
      }
    }
  },
+  "CONVERSATION_WORKFLOW": {
+    "INDEX": {
+      "HEADER": {
+        "TITLE": "Conversation Workflows",
+        "DESCRIPTION": "Configure rules and required fields for conversation resolution."
+      }
+    },
+    "REQUIRED_ATTRIBUTES": {
+      "TITLE": "Attributes required on resolution",
+      "DESCRIPTION": "When resolving a conversation, agents will be prompted to fill these attributes if they haven't yet.",
+      "NO_ATTRIBUTES": "No attributes added yet",
+      "ADD": {
+        "TITLE": "Add Attributes",
+        "SEARCH_PLACEHOLDER": "Search attributes"
+      },
+      "SAVE": {
+        "SUCCESS": "Required attributes updated",
+        "ERROR": "Could not update required attributes, please try again"
+      },
+      "MODAL": {
+        "TITLE": "Resolve conversation",
+        "DESCRIPTION": "Please fill in the following custom attributes before resolving this conversation",
+        "ACTIONS": {
+          "RESOLVE": "Resolve conversation",
+          "CANCEL": "Cancel"
+        },
+        "PLACEHOLDERS": {
+          "TEXT": "Write a note...",
+          "NUMBER": "Enter a number",
+          "LINK": "Add a link",
+          "DATE": "Pick a date",
+          "LIST": "Select an option"
+        },
+        "CHECKBOX": {
+          "YES": "Yes",
+          "NO": "No"
+        }
+      },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use required attributes",
+        "AVAILABLE_ON": "The required conversation attributes feature is available on the Business and Enterprise plans.",
+        "UPGRADE_PROMPT": "Upgrade your plan to prompt agents to fill required attributes before conversation resolution.",
+        "UPGRADE_NOW": "Upgrade now",
+        "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "The required conversation attributes feature is available on the paid plans.",
+        "UPGRADE_PROMPT": "Upgrade to a paid plan to enforce required attributes before conversation resolution.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      }
+    }
+  },
  "CREATE_ACCOUNT": {
    "NO_ACCOUNT_WARNING": "Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.",
    "NEW_ACCOUNT": "New Account",
@@ -591,7 +694,8 @@
        "CREATE_BUTTON": "Create policy",
        "API": {
          "SUCCESS_MESSAGE": "Assignment policy created successfully",
-          "ERROR_MESSAGE": "Failed to create assignment policy"
+          "ERROR_MESSAGE": "Failed to create assignment policy",
+          "INBOX_LINKED": "Inbox has been linked to the policy"
        }
      },
      "EDIT": {
@@ -605,6 +709,12 @@
          "CONFIRM_BUTTON_LABEL": "Continue",
          "CANCEL_BUTTON_LABEL": "Cancel"
        },
+        "INBOX_LINK_PROMPT": {
+          "TITLE": "Link inbox to policy",
+          "DESCRIPTION": "Would you like to link this inbox to the assignment policy?",
+          "LINK_BUTTON": "Link inbox",
+          "CANCEL_BUTTON": "Skip"
+        },
        "API": {
          "SUCCESS_MESSAGE": "Assignment policy updated successfully",
          "ERROR_MESSAGE": "Failed to update assignment policy"
@@ -643,7 +753,9 @@
          },
          "BALANCED": {
            "LABEL": "Balanced",
-            "DESCRIPTION": "Assign conversations based on available capacity."
+            "DESCRIPTION": "Assign conversations based on available capacity.",
+            "PREMIUM_MESSAGE": "Upgrade to access balanced assignment and agent capacity management.",
+            "PREMIUM_BADGE": "Premium"
          }
        },
        "ASSIGNMENT_PRIORITY": {
@@ -729,6 +841,20 @@
            "SUCCESS_MESSAGE": "Agent removed from policy successfully",
            "ERROR_MESSAGE": "Failed to remove agent from policy"
          }
+        },
+        "INBOX_LIMIT_API": {
+          "ADD": {
+            "SUCCESS_MESSAGE": "Inbox limit added successfully",
+            "ERROR_MESSAGE": "Failed to add inbox limit"
+          },
+          "UPDATE": {
+            "SUCCESS_MESSAGE": "Inbox limit updated successfully",
+            "ERROR_MESSAGE": "Failed to update inbox limit"
+          },
+          "DELETE": {
+            "SUCCESS_MESSAGE": "Inbox limit deleted successfully",
+            "ERROR_MESSAGE": "Failed to delete inbox limit"
+          }
        }
      },
      "FORM": {
@@ -1,6 +1,7 @@
 {
  "REGISTER": {
    "TRY_WOOT": "Create an account",
+    "GET_STARTED": "Get started with Chatwoot",
    "TITLE": "Register",
    "TESTIMONIAL_HEADER": "All it takes is one step to move forward",
    "TESTIMONIAL_CONTENT": "You're one step away from engaging your customers, retaining them and finding new ones.",
@@ -5,7 +5,12 @@
    "ADD_ACTION_LONG": "Create a new SLA Policy",
    "DESCRIPTION": "Service Level Agreements (SLAs) are contracts that define clear expectations between your team and customers. They establish standards for response and resolution times, creating a framework for accountability and ensures a consistent, high-quality experience.",
    "LEARN_MORE": "Learn more about SLA",
+    "COUNT": "{n} SLA | {n} SLAs",
    "LOADING": "Fetching SLAs",
+    "SEARCH_PLACEHOLDER": "Search SLA...",
+    "SEARCH": {
+      "NO_RESULTS": "No SLA found matching your search"
+    },
    "PAYWALL": {
      "TITLE": "Upgrade to create SLAs",
      "AVAILABLE_ON": "The SLA feature is only available in the Business and Enterprise plans.",
@@ -20,14 +25,18 @@
    },
    "LIST": {
      "404": "There are no SLAs available in this account.",
+      "TABLE_HEADER": {
+        "SLA": "SLA",
+        "BUSINESS_HOURS": "Business hours"
+      },
      "EMPTY": {
        "TITLE_1": "Enterprise P0",
        "DESC_1": "Issues raised by enterprise customers, that require immediate attention.",
        "TITLE_2": "Enterprise P1",
        "DESC_2": "Issues raised by enterprise customers, that needs to be acknowledged quickly."
      },
-      "BUSINESS_HOURS_ON": "Business hours on",
-      "BUSINESS_HOURS_OFF": "Business hours off",
+      "BUSINESS_HOURS_ON": "Turned on",
+      "BUSINESS_HOURS_OFF": "Turned off",
      "RESPONSE_TYPES": {
        "FRT": "First response time threshold",
        "NRT": "Next response time threshold",
@@ -0,0 +1,72 @@
+{
+  "SNOOZE_PARSER": {
+    "UNITS": {
+      "MINUTE": "minute",
+      "MINUTES": "minutes",
+      "HOUR": "hour",
+      "HOURS": "hours",
+      "DAY": "day",
+      "DAYS": "days",
+      "WEEK": "week",
+      "WEEKS": "weeks",
+      "MONTH": "month",
+      "MONTHS": "months",
+      "YEAR": "year",
+      "YEARS": "years"
+    },
+    "HALF": "half",
+    "NEXT": "next",
+    "THIS": "this",
+    "AT": "at",
+    "IN": "in",
+    "FROM_NOW": "from now",
+    "NEXT_YEAR": "next year",
+    "MERIDIEM": {
+      "AM": "am",
+      "PM": "pm"
+    },
+    "RELATIVE": {
+      "TOMORROW": "tomorrow",
+      "DAY_AFTER_TOMORROW": "day after tomorrow",
+      "NEXT_WEEK": "next week",
+      "NEXT_MONTH": "next month",
+      "THIS_WEEKEND": "this weekend",
+      "NEXT_WEEKEND": "next weekend"
+    },
+    "TIME_OF_DAY": {
+      "MORNING": "morning",
+      "AFTERNOON": "afternoon",
+      "EVENING": "evening",
+      "NIGHT": "night",
+      "NOON": "noon",
+      "MIDNIGHT": "midnight"
+    },
+    "WORD_NUMBERS": {
+      "ONE": "one",
+      "TWO": "two",
+      "THREE": "three",
+      "FOUR": "four",
+      "FIVE": "five",
+      "SIX": "six",
+      "SEVEN": "seven",
+      "EIGHT": "eight",
+      "NINE": "nine",
+      "TEN": "ten",
+      "TWELVE": "twelve",
+      "FIFTEEN": "fifteen",
+      "TWENTY": "twenty",
+      "THIRTY": "thirty"
+    },
+    "ORDINALS": {
+      "FIRST": "first",
+      "SECOND": "second",
+      "THIRD": "third",
+      "FOURTH": "fourth",
+      "FIFTH": "fifth"
+    },
+    "OF": "of",
+    "AFTER": "after",
+    "WEEK": "week",
+    "DAY": "day"
+  }
+}
@@ -5,6 +5,9 @@
    "LOADING": "Fetching teams",
    "DESCRIPTION": "Teams allow you to organize agents into groups based on their responsibilities. An agent can belong to multiple teams. When working collaboratively, you can assign conversations to specific teams.",
    "LEARN_MORE": "Learn more about teams",
+    "COUNT": "{n} team | {n} teams",
+    "SEARCH_PLACEHOLDER": "Search teams...",
+    "NO_RESULTS": "No teams found matching your search",
    "LIST": {
      "404": "There are no teams created on this account.",
      "EDIT_TEAM": "Edit team",
@@ -64,8 +67,8 @@
      "ERROR_MESSAGE": "Couldn't save the team details. Try again."
    },
    "AGENTS": {
-      "AGENT": "AGENT",
-      "EMAIL": "EMAIL",
+      "AGENT": "Agent",
+      "EMAIL": "Email",
      "BUTTON_TEXT": "Add agents",
      "ADD_AGENTS": "Adding Agents to your Team...",
      "SELECT": "select",
@@ -4,6 +4,9 @@
    "LOADING_EDITOR": "Loading editor...",
    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
+    "COUNT": "{n} bot | {n} bots",
+    "SEARCH_PLACEHOLDER": "Search bots...",
+    "NO_RESULTS": "No bots found matching your search",
    "GLOBAL_BOT": "System bot",
    "GLOBAL_BOT_BADGE": "System",
    "AVATAR": {
@@ -34,7 +37,8 @@
      "LOADING": "Fetching bots...",
      "TABLE_HEADER": {
        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
+        "URL": "Webhook URL",
+        "ACTIONS": "Действия"
      }
    },
    "DELETE": {
@@ -9,6 +9,7 @@
      "ADMINISTRATOR": "Администратор",
      "AGENT": "Агент"
    },
+    "COUNT": "{n} agent | {n} agents",
    "LIST": {
      "404": "Няма асоцирани агенти към този акаунт",
      "TITLE": "Управлявайте агентите в екипа си",
@@ -96,6 +97,8 @@
        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
      }
    },
+    "SEARCH_PLACEHOLDER": "Търсете агенти...",
+    "NO_RESULTS": "No agents found matching your search",
    "SEARCH": {
      "NO_RESULTS": "Няма намерени резултати."
    },
@@ -5,6 +5,9 @@
    "LOADING": "Fetching custom attributes",
    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
    "LEARN_MORE": "Learn more about custom attributes",
+    "COUNT": "{n} attribute | {n} attributes",
+    "SEARCH_PLACEHOLDER": "Търсене на атрибути...",
+    "NO_RESULTS": "No attributes found matching your search",
    "ATTRIBUTE_MODELS": {
      "CONVERSATION": "Разговор",
      "CONTACT": "Contact"
@@ -63,6 +66,10 @@
        },
        "ENABLE_REGEX": {
          "LABEL": "Enable regex validation"
+        },
+        "BADGES": {
+          "PRE_CHAT": "Pre-chat",
+          "RESOLUTION": "Resolution"
        }
      },
      "API": {
@@ -3,8 +3,11 @@
    "HEADER": "Автоматизация",
    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
    "LEARN_MORE": "Learn more about automation",
-    "HEADER_BTN_TXT": "Добавяне правило за автоматизация",
+    "COUNT": "{n} automation | {n} automations",
+    "HEADER_BTN_TXT": "Create Automation",
    "LOADING": "Fetching automation rules",
+    "SEARCH_PLACEHOLDER": "Search automation rules...",
+    "NO_RESULTS": "No automation rules found matching your search",
    "ADD": {
      "TITLE": "Добавяне правило за автоматизация",
      "SUBMIT": "Създаване",
@@ -42,9 +45,9 @@
    "LIST": {
      "TABLE_HEADER": {
        "NAME": "Име",
-        "DESCRIPTION": "Описание",
        "ACTIVE": "Активен",
-        "CREATED_ON": "Created on"
+        "CREATED_ON": "Created on",
+        "ACTIONS": "Действия"
      },
      "404": "No automation rules found"
    },
@@ -150,7 +153,8 @@
      "ADD_PRIVATE_NOTE": "Add a Private Note",
      "CHANGE_PRIORITY": "Change Priority",
      "ADD_SLA": "Add SLA",
-      "OPEN_CONVERSATION": "Open conversation"
+      "OPEN_CONVERSATION": "Open conversation",
+      "PENDING_CONVERSATION": "Mark conversation as pending"
    },
    "MESSAGE_TYPES": {
      "INCOMING": "Incoming Message",
@@ -22,6 +22,10 @@
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
+    "RESOLVE": {
+      "ALL_MISSING_ATTRIBUTES": "Cannot resolve conversations due to missing required attributes",
+      "PARTIAL_SUCCESS": "Some conversations need required attributes before resolving and were skipped"
+    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "Няма намерени етикети",
@@ -3,8 +3,11 @@
    "HEADER": "Готови отговори",
    "LEARN_MORE": "Learn more about canned responses",
    "DESCRIPTION": "Canned Responses are pre-written reply templates that help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a canned response during a conversation. ",
+    "COUNT": "{n} canned response | {n} canned responses",
    "HEADER_BTN_TXT": "Add canned response",
    "LOADING": "Fetching canned responses...",
+    "SEARCH_PLACEHOLDER": "Search canned responses...",
+    "NO_RESULTS": "No canned responses found matching your search",
    "SEARCH_404": "Няма резултати отговарящи на тази заявка.",
    "LIST": {
      "404": "Няма налични готови отговори в този акаунт.",
@@ -76,6 +76,9 @@
      },
      "waiting_since_desc": {
        "TEXT": "Pending Response: Shortest first"
+      },
+      "priority_desc_created_at_asc": {
+        "TEXT": "Priority: Highest first, Created: Oldest first"
      }
    },
    "ATTACHMENTS": {
@@ -457,6 +457,9 @@
          "INSTAGRAM": {
            "PLACEHOLDER": "Add Instagram"
          },
+          "TELEGRAM": {
+            "PLACEHOLDER": "Add Telegram"
+          },
          "TIKTOK": {
            "PLACEHOLDER": "Add TikTok"
          },
@@ -573,7 +576,8 @@
      "SEARCH_EMPTY_STATE_TITLE": "Няма контакти отговарящи на търсенети ви 🔍",
      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
-    }
+    },
+    "LOAD_MORE": "Load more"
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Assign Labels",
@@ -607,7 +611,7 @@
      "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
      "CONTACT_SELECTOR": {
        "LABEL": "До:",
-        "TAG_INPUT_PLACEHOLDER": "Search for a contact with name, email or phone number",
+        "TAG_INPUT_PLACEHOLDER": "Enter at least 2 characters to search by name, email, or phone number",
        "CONTACT_CREATING": "Creating contact..."
      },
      "INBOX_SELECTOR": {
@@ -618,9 +622,9 @@
        "SUBJECT_LABEL": "Тема :",
        "SUBJECT_PLACEHOLDER": "Enter your email subject here",
        "CC_LABEL": "Cc:",
-        "CC_PLACEHOLDER": "Search for a contact with their email address",
+        "CC_PLACEHOLDER": "Enter at least 2 characters to search by email",
        "BCC_LABEL": "Bcc:",
-        "BCC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_PLACEHOLDER": "Enter at least 2 characters to search by email",
        "BCC_BUTTON": "Bcc"
      },
      "MESSAGE_EDITOR": {
@@ -61,6 +61,7 @@
    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
+    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -173,6 +174,10 @@
          "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
          "FAILED": "Couldn't assign label. Please try again."
        },
+        "LABEL_REMOVAL": {
+          "SUCCESFUL": "Removed label #{labelName} from conversation id {conversationId}",
+          "FAILED": "Couldn't remove label. Please try again."
+        },
        "TEAM_ASSIGNMENT": {
          "SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
          "FAILED": "Couldn't assign team. Please try again."
@@ -185,7 +190,11 @@
      "DISABLE_SIGN_TOOLTIP": "Disable signature",
      "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
      "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
+      "MESSAGING_RESTRICTED": "You cannot reply to this conversation",
+      "MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
+      "MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
+      "COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
      "CLICK_HERE": "Click here to update",
      "WHATSAPP_TEMPLATES": "Whatsapp Templates"
    },
@@ -205,7 +214,7 @@
      "DRAG_DROP": "Drag and drop here to attach",
      "START_AUDIO_RECORDING": "Start audio recording",
      "STOP_AUDIO_RECORDING": "Stop audio recording",
-      "": "",
+      "COPILOT_THINKING": "Copilot is thinking",
      "EMAIL_HEAD": {
        "TO": "TO",
        "ADD_BCC": "Add bcc",
@@ -247,9 +256,12 @@
    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
+    "FILE_TYPE_NOT_SUPPORTED": "This {fileName} file type is not supported in this conversation",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
    "BOT": "Бот",
+    "NATIVE_APP": "Native app",
+    "NATIVE_APP_ADVISORY": "This message was sent from the native app. Reply from Chatwoot to maintain the message window.",
    "SEND_FAILED": "Couldn't send message! Try again",
    "TRY_AGAIN": "retry",
    "ASSIGNMENT": {
@@ -294,6 +306,7 @@
    "CANCEL": "Отмени",
    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
    "SEND_EMAIL_ERROR": "There was an error, please try again",
+    "SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
    "FORM": {
      "SEND_TO_CONTACT": "Send the transcript to the customer",
      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
--- a/Show More
+++ b/Show More