fix style

Update dashboard icons
SuperAdmin
2025-12-19 12:40:13 -08:00 · 2025-12-19 12:14:23 -08:00 · 2025-12-18 12:59:45 -08:00
1400 changed files with 16491 additions and 46964 deletions
@@ -76,7 +76,7 @@ jobs:
            bundle install

      - node/install:
-          node-version: '24.13'
+          node-version: '23.7'
      - node/install-pnpm
      - node/install-packages:
          pkg-manager: pnpm
@@ -117,7 +117,7 @@ jobs:
    steps:
      - checkout
      - node/install:
-          node-version: '24.13'
+          node-version: '23.7'
      - node/install-pnpm
      - node/install-packages:
          pkg-manager: pnpm
@@ -144,11 +144,11 @@ jobs:
  # Backend tests with parallelization
  backend-tests:
    <<: *defaults
-    parallelism: 18
+    parallelism: 16
    steps:
      - checkout
      - node/install:
-          node-version: '24.13'
+          node-version: '23.7'
      - node/install-pnpm
      - node/install-packages:
          pkg-manager: pnpm
@@ -218,49 +218,6 @@ jobs:
            source ~/.rvm/scripts/rvm
            bundle install

-      # Install and configure OpenSearch
-      - run:
-          name: Install OpenSearch
-          command: |
-            # Download and install OpenSearch 2.11.0 (compatible with Elasticsearch 7.x clients)
-            wget https://artifacts.opensearch.org/releases/bundle/opensearch/2.11.0/opensearch-2.11.0-linux-x64.tar.gz
-            tar -xzf opensearch-2.11.0-linux-x64.tar.gz
-            sudo mv opensearch-2.11.0 /opt/opensearch
-
-      - run:
-          name: Configure and Start OpenSearch
-          command: |
-            # Configure OpenSearch for single-node testing
-            cat > /opt/opensearch/config/opensearch.yml \<< EOF
-            cluster.name: chatwoot-test
-            node.name: node-1
-            network.host: 0.0.0.0
-            http.port: 9200
-            discovery.type: single-node
-            plugins.security.disabled: true
-            EOF
-
-            # Set ownership and permissions
-            sudo chown -R $USER:$USER /opt/opensearch
-
-            # Start OpenSearch in background
-            /opt/opensearch/bin/opensearch -d -p /tmp/opensearch.pid
-
-      - run:
-          name: Wait for OpenSearch to be ready
-          command: |
-            echo "Waiting for OpenSearch to start..."
-            for i in {1..30}; do
-              if curl -s http://localhost:9200/_cluster/health | grep -q '"status"'; then
-                echo "OpenSearch is ready!"
-                exit 0
-              fi
-              echo "Waiting... ($i/30)"
-              sleep 2
-            done
-            echo "OpenSearch failed to start"
-            exit 1
-
      # Configure environment and database
      - run:
          name: Database Setup and Configure Environment Variables
@@ -277,7 +234,6 @@ jobs:
            sed -i -e '/POSTGRES_USERNAME/ s/=.*/=chatwoot/' .env
            sed -i -e "/POSTGRES_PASSWORD/ s/=.*/=$pg_pass/" .env
            echo -en "\nINSTALLATION_ENV=circleci" >> ".env"
-            echo -en "\nOPENSEARCH_URL=http://localhost:9200" >> ".env"

      # Database setup
      - run:
@@ -350,12 +306,12 @@ jobs:
          destination: coverage

  build:
-    <<: *defaults
-    steps:
-      - run:
-          name: Legacy build aggregator
-          command: |
-            echo "All main jobs passed; build job kept only for GitHub required check compatibility."
+      <<: *defaults
+      steps:
+        - run:
+            name: Legacy build aggregator
+            command: |
+              echo "All main jobs passed; build job kept only for GitHub required check compatibility."

 workflows:
  version: 2
@@ -10,7 +10,7 @@ services:
      dockerfile: .devcontainer/Dockerfile.base
      args:
        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '24.13.0'
+        NODE_VERSION: '23.7.0'
        RUBY_VERSION: '3.4.4'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
@@ -11,7 +11,7 @@ services:
      dockerfile: .devcontainer/Dockerfile
      args:
        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '24.13.0'
+        NODE_VERSION: '23.7.0'
        RUBY_VERSION: '3.4.4'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
@@ -274,6 +274,3 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
-
-# REDIS_ALFRED_SIZE=10
-# REDIS_VELMA_SIZE=10
@@ -26,7 +26,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: Install pnpm dependencies
@@ -28,7 +28,7 @@ jobs:
      - uses: pnpm/action-setup@v4
      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'
      - name: Install pnpm dependencies
        run: pnpm i
@@ -43,7 +43,7 @@ jobs:
      - uses: pnpm/action-setup@v4
      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'
      - name: Install pnpm dependencies
        run: pnpm i
@@ -94,7 +94,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: Install pnpm dependencies
@@ -28,7 +28,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: pnpm
@@ -94,8 +94,6 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
-.codex/
-.claude/
 CLAUDE.local.md

 # Histoire deployment
@@ -103,4 +101,3 @@ CLAUDE.local.md
 .histoire
 .pnpm-store/*
 local/
-Procfile.worktree
@@ -1 +1 @@
-24.13.0
+23.7.0
@@ -4,11 +4,6 @@

 - **Setup**: `bundle install && pnpm install`
 - **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
- **Seed Local Test Data**: `bundle exec rails db:seed` (quickly populates minimal data for standard feature verification)
- **Seed Search Test Data**: `bundle exec rails search:setup_test_data` (bulk fixture generation for search/performance/manual load scenarios)
- **Seed Account Sample Data (richer test data)**: `Seeders::AccountSeeder` is available as an internal utility and is exposed through Super Admin `Accounts#seed`, but can be used directly in dev workflows too:
-  - UI path: Super Admin → Accounts → Seed (enqueues `Internal::SeedAccountJob`).
-  - CLI path: `bundle exec rails runner "Internal::SeedAccountJob.perform_now(Account.find(<id>))"` (or call `Seeders::AccountSeeder.new(account: Account.find(<id>)).perform!` directly).
 - **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
 - **Lint Ruby**: `bundle exec rubocop -a`
 - **Test JS**: `pnpm test` or `pnpm test:watch`
@@ -55,13 +50,6 @@
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
 - Specs in parallel/reloading environments: prefer comparing `error.class.name` over constant class equality when asserting raised errors

-## Codex Worktree Workflow
-
- Use a separate git worktree + branch per task to keep changes isolated.
- Keep Codex-specific local setup under `.codex/` and use `Procfile.worktree` for worktree process orchestration.
- The setup workflow in `.codex/environments/environment.toml` should dynamically generate per-worktree DB/port values (Rails, Vite, Redis DB index) to avoid collisions.
- Start each worktree with its own Overmind socket/title so multiple instances can run at the same time.
-
 ## Commit Messages

 - Prefer Conventional Commits: `type(scope): subject` (scope optional)
@@ -98,7 +86,3 @@ Practical checklist for any change impacting core logic or public APIs
 - When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
 - Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
 - When modifying existing OSS features for Enterprise-only behavior, add an Enterprise module (via `prepend_mod_with`/`include_mod_with`) instead of editing OSS files directly—especially for policies, controllers, and services. For Enterprise-exclusive features, place code directly under `enterprise/`.
-
-## Branding / White-labeling note
-
- For user-facing strings that currently contain "Chatwoot" but should adapt to branded/self-hosted installs, prefer applying `replaceInstallationName` from `shared/composables/useBranding` in the UI layer (for example tooltip and suggestion labels) instead of adding hardcoded brand-specific copy.
@@ -191,14 +191,12 @@ gem 'reverse_markdown'

 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.9.1'
+gem 'ai-agents', '>= 0.7.0'

 # TODO: Move this gem as a dependency of ai-agents
 gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'

-gem 'cld3', '~> 3.7'
-
 # OpenTelemetry for LLM observability
 gem 'opentelemetry-sdk'
 gem 'opentelemetry-exporter-otlp'
@@ -126,8 +126,8 @@ GEM
      jbuilder (~> 2)
      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
-    ai-agents (0.9.1)
-      ruby_llm (~> 1.9.1)
+    ai-agents (0.7.0)
+      ruby_llm (~> 1.8.2)
    annotaterb (4.20.0)
      activerecord (>= 6.0.0)
      activesupport (>= 6.0.0)
@@ -140,27 +140,24 @@ GEM
      actionmailbox (>= 7.1.0)
      aws-sdk-s3 (~> 1, >= 1.123.0)
      aws-sdk-sns (~> 1, >= 1.61.0)
-    aws-eventstream (1.4.0)
-    aws-partitions (1.1198.0)
-    aws-sdk-core (3.240.0)
-      aws-eventstream (~> 1, >= 1.3.0)
-      aws-partitions (~> 1, >= 1.992.0)
-      aws-sigv4 (~> 1.9)
-      base64
-      bigdecimal
+    aws-eventstream (1.2.0)
+    aws-partitions (1.760.0)
+    aws-sdk-core (3.188.0)
+      aws-eventstream (~> 1, >= 1.0.2)
+      aws-partitions (~> 1, >= 1.651.0)
+      aws-sigv4 (~> 1.5)
      jmespath (~> 1, >= 1.6.1)
-      logger
-    aws-sdk-kms (1.118.0)
-      aws-sdk-core (~> 3, >= 3.239.1)
-      aws-sigv4 (~> 1.5)
-    aws-sdk-s3 (1.208.0)
-      aws-sdk-core (~> 3, >= 3.234.0)
+    aws-sdk-kms (1.64.0)
+      aws-sdk-core (~> 3, >= 3.165.0)
+      aws-sigv4 (~> 1.1)
+    aws-sdk-s3 (1.126.0)
+      aws-sdk-core (~> 3, >= 3.174.0)
      aws-sdk-kms (~> 1)
-      aws-sigv4 (~> 1.5)
+      aws-sigv4 (~> 1.4)
    aws-sdk-sns (1.70.0)
      aws-sdk-core (~> 3, >= 3.188.0)
      aws-sigv4 (~> 1.1)
-    aws-sigv4 (1.12.1)
+    aws-sigv4 (1.5.2)
      aws-eventstream (~> 1, >= 1.0.2)
    barnes (0.0.9)
      multi_json (~> 1)
@@ -186,7 +183,6 @@ GEM
    byebug (11.1.3)
    childprocess (5.1.0)
      logger (~> 1.5)
-    cld3 (3.7.0)
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
@@ -298,7 +294,7 @@ GEM
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
-    faraday (2.14.1)
+    faraday (2.13.1)
      faraday-net_http (>= 2.0, < 3.5)
      json
      logger
@@ -309,12 +305,12 @@ GEM
      hashie
    faraday-multipart (1.0.4)
      multipart-post (~> 2)
-    faraday-net_http (3.4.2)
-      net-http (~> 0.5)
+    faraday-net_http (3.4.0)
+      net-http (>= 0.5.0)
    faraday-net_http_persistent (2.1.0)
      faraday (~> 2.5)
      net-http-persistent (~> 4.0)
-    faraday-retry (2.4.0)
+    faraday-retry (2.2.1)
      faraday (~> 2.0)
    faraday_middleware-aws-sigv4 (1.0.1)
      aws-sigv4 (~> 1.0)
@@ -442,8 +438,7 @@ GEM
    http-cookie (1.0.5)
      domain_name (~> 0.5)
    http-form_data (2.3.0)
-    httparty (0.24.0)
-      csv
+    httparty (0.21.0)
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
@@ -465,7 +460,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.18.1)
+    json (2.13.2)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -540,11 +535,11 @@ GEM
      net-imap
      net-pop
      net-smtp
-    marcel (1.1.0)
+    marcel (1.0.4)
    maxminddb (0.1.22)
-    meta_request (0.8.5)
+    meta_request (0.8.3)
      rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 9)
+      railties (>= 3.0.0, < 8)
    method_source (1.1.0)
    mime-types (3.4.1)
      mime-types-data (~> 3.2015)
@@ -557,14 +552,13 @@ GEM
      ruby2_keywords
    msgpack (1.8.0)
    multi_json (1.15.0)
-    multi_xml (0.8.0)
-      bigdecimal (>= 3.1, < 5)
-    multipart-post (2.4.1)
+    multi_xml (0.6.0)
+    multipart-post (2.3.0)
    mutex_m (0.3.0)
    neighbor (0.2.3)
      activerecord (>= 5.2)
-    net-http (0.9.1)
-      uri (>= 0.11.1)
+    net-http (0.6.0)
+      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
    net-imap (0.4.20)
@@ -583,14 +577,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.3)
-    nokogiri (1.19.1)
+    nokogiri (1.18.9)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.19.1-arm64-darwin)
+    nokogiri (1.18.9-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.19.1-x86_64-darwin)
+    nokogiri (1.18.9-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.19.1-x86_64-linux-gnu)
+    nokogiri (1.18.9-x86_64-linux-gnu)
      racc (~> 1.4)
    oauth (1.1.0)
      oauth-tty (~> 1.0, >= 1.0.1)
@@ -677,7 +671,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (3.2.5)
+    rack (3.2.3)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -825,7 +819,7 @@ GEM
    ruby2ruby (2.5.0)
      ruby_parser (~> 3.1)
      sexp_processor (~> 4.6)
-    ruby_llm (1.9.2)
+    ruby_llm (1.8.2)
      base64
      event_stream_parser (~> 1)
      faraday (>= 1.10.0)
@@ -969,7 +963,7 @@ GEM
      unicode-emoji (~> 4.0, >= 4.0.4)
    unicode-emoji (4.0.4)
    uniform_notifier (1.17.0)
-    uri (1.1.1)
+    uri (1.0.4)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
      activemodel (>= 3.2)
@@ -1004,7 +998,7 @@ GEM
    working_hours (1.4.1)
      activesupport (>= 3.2)
      tzinfo
-    zeitwerk (2.7.4)
+    zeitwerk (2.6.17)

 PLATFORMS
  arm64-darwin-20
@@ -1024,7 +1018,7 @@ DEPENDENCIES
  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.3)
  administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.9.1)
+  ai-agents (>= 0.7.0)
  annotaterb
  attr_extras
  audited (~> 5.4, >= 5.4.1)
@@ -1038,7 +1032,6 @@ DEPENDENCIES
  bullet
  bundle-audit
  byebug
-  cld3 (~> 3.7)
  climate_control
  commonmarker
  csv-safe
@@ -8,6 +8,7 @@ ___
 The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

 <p>
+  <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
  <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
    <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
  <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/cloud/build/chatwoot/chatwoot" alt="Docker Build Badge"></a>
@@ -136,4 +137,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>


-*Chatwoot* &copy; 2017-2026, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.
@@ -1 +1 @@
-4.11.1
+4.8.0
@@ -1 +1 @@
-3.5.0
+3.4.3
@@ -105,19 +105,15 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
  end

  def message_params
-    content_attributes = {
-      in_reply_to_external_id: response.in_reply_to_external_id
-    }
-    content_attributes[:external_echo] = true if @outgoing_echo
-
    {
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      message_type: @message_type,
-      status: @outgoing_echo ? :delivered : :sent,
      content: response.content,
      source_id: response.identifier,
-      content_attributes: content_attributes,
+      content_attributes: {
+        in_reply_to_external_id: response.in_reply_to_external_id
+      },
      sender: @outgoing_echo ? nil : @contact_inbox.contact
    }
  end
@@ -112,25 +112,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
    return if story_reply_attributes.blank?

    @message.save_story_info(story_reply_attributes)
-    create_story_reply_attachment(story_reply_attributes['url'])
-  end
-
-  def create_story_reply_attachment(story_url)
-    return if story_url.blank?
-
-    attachment = @message.attachments.new(
-      file_type: :ig_story,
-      account_id: @message.account_id,
-      external_url: story_url
-    )
-    attachment.save!
-    begin
-      attach_file(attachment, story_url)
-    rescue Down::Error, StandardError => e
-      Rails.logger.warn "Failed to download Instagram story attachment: #{e.message}"
-    end
-    @message.content_attributes[:image_type] = 'ig_story_reply'
-    @message.save!
  end

  def build_conversation
@@ -158,7 +139,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      message_type: message_type,
-      status: @outgoing_echo ? :delivered : :sent,
      source_id: message_identifier,
      content: message_content,
      sender: @outgoing_echo ? nil : contact,
@@ -167,7 +147,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
      }
    }

-    params[:content_attributes][:external_echo] = true if @outgoing_echo
    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
    params
  end
@@ -1,38 +0,0 @@
-class V2::Reports::ChannelSummaryBuilder
-  include DateRangeHelper
-
-  pattr_initialize [:account!, :params!]
-
-  def build
-    conversations_by_channel_and_status.transform_values { |status_counts| build_channel_stats(status_counts) }
-  end
-
-  private
-
-  def conversations_by_channel_and_status
-    account.conversations
-           .joins(:inbox)
-           .where(created_at: range)
-           .group('inboxes.channel_type', 'conversations.status')
-           .count
-           .each_with_object({}) do |((channel_type, status), count), grouped|
-      grouped[channel_type] ||= {}
-      grouped[channel_type][status] = count
-    end
-  end
-
-  def build_channel_stats(status_counts)
-    open_count = status_counts['open'] || 0
-    resolved_count = status_counts['resolved'] || 0
-    pending_count = status_counts['pending'] || 0
-    snoozed_count = status_counts['snoozed'] || 0
-
-    {
-      open: open_count,
-      resolved: resolved_count,
-      pending: pending_count,
-      snoozed: snoozed_count,
-      total: open_count + resolved_count + pending_count + snoozed_count
-    }
-  end
-end
@@ -1,68 +0,0 @@
-class V2::Reports::FirstResponseTimeDistributionBuilder
-  include DateRangeHelper
-
-  attr_reader :account, :params
-
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-  end
-
-  def build
-    build_distribution
-  end
-
-  private
-
-  def build_distribution
-    results = fetch_aggregated_counts
-    map_to_channel_types(results)
-  end
-
-  def fetch_aggregated_counts
-    ReportingEvent
-      .where(account_id: account.id, name: 'first_response')
-      .where(range_condition)
-      .group(:inbox_id)
-      .select(
-        :inbox_id,
-        bucket_case_statements
-      )
-  end
-
-  def bucket_case_statements
-    <<~SQL.squish
-      COUNT(CASE WHEN value < 3600 THEN 1 END) AS bucket_0_1h,
-      COUNT(CASE WHEN value >= 3600 AND value < 14400 THEN 1 END) AS bucket_1_4h,
-      COUNT(CASE WHEN value >= 14400 AND value < 28800 THEN 1 END) AS bucket_4_8h,
-      COUNT(CASE WHEN value >= 28800 AND value < 86400 THEN 1 END) AS bucket_8_24h,
-      COUNT(CASE WHEN value >= 86400 THEN 1 END) AS bucket_24h_plus
-    SQL
-  end
-
-  def range_condition
-    range.present? ? { created_at: range } : {}
-  end
-
-  def inbox_channel_types
-    @inbox_channel_types ||= account.inboxes.pluck(:id, :channel_type).to_h
-  end
-
-  def map_to_channel_types(results)
-    results.each_with_object({}) do |row, hash|
-      channel_type = inbox_channel_types[row.inbox_id]
-      next unless channel_type
-
-      hash[channel_type] ||= empty_buckets
-      hash[channel_type]['0-1h'] += row.bucket_0_1h
-      hash[channel_type]['1-4h'] += row.bucket_1_4h
-      hash[channel_type]['4-8h'] += row.bucket_4_8h
-      hash[channel_type]['8-24h'] += row.bucket_8_24h
-      hash[channel_type]['24h+'] += row.bucket_24h_plus
-    end
-  end
-
-  def empty_buckets
-    { '0-1h' => 0, '1-4h' => 0, '4-8h' => 0, '8-24h' => 0, '24h+' => 0 }
-  end
-end
@@ -1,65 +0,0 @@
-class V2::Reports::InboxLabelMatrixBuilder
-  include DateRangeHelper
-
-  attr_reader :account, :params
-
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-  end
-
-  def build
-    {
-      inboxes: filtered_inboxes.map { |inbox| { id: inbox.id, name: inbox.name } },
-      labels: filtered_labels.map { |label| { id: label.id, title: label.title } },
-      matrix: build_matrix
-    }
-  end
-
-  private
-
-  def filtered_inboxes
-    @filtered_inboxes ||= begin
-      inboxes = account.inboxes
-      inboxes = inboxes.where(id: params[:inbox_ids]) if params[:inbox_ids].present?
-      inboxes.order(:name).to_a
-    end
-  end
-
-  def filtered_labels
-    @filtered_labels ||= begin
-      labels = account.labels
-      labels = labels.where(id: params[:label_ids]) if params[:label_ids].present?
-      labels.order(:title).to_a
-    end
-  end
-
-  def conversation_filter
-    filter = { account_id: account.id }
-    filter[:created_at] = range if range.present?
-    filter[:inbox_id] = params[:inbox_ids] if params[:inbox_ids].present?
-    filter
-  end
-
-  def fetch_grouped_counts
-    label_names = filtered_labels.map(&:title)
-    return {} if label_names.empty?
-
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(taggable_type: 'Conversation', context: 'labels', conversations: conversation_filter)
-      .where(tags: { name: label_names })
-      .group('conversations.inbox_id', 'tags.name')
-      .count
-  end
-
-  def build_matrix
-    counts = fetch_grouped_counts
-    filtered_inboxes.map do |inbox|
-      filtered_labels.map do |label|
-        counts[[inbox.id, label.title]] || 0
-      end
-    end
-  end
-end
@@ -1,79 +0,0 @@
-class V2::Reports::OutgoingMessagesCountBuilder
-  include DateRangeHelper
-  attr_reader :account, :params
-
-  def initialize(account, params)
-    @account = account
-    @params = params
-  end
-
-  def build
-    send("build_by_#{params[:group_by]}")
-  end
-
-  private
-
-  def base_messages
-    account.messages.outgoing.unscope(:order).where(created_at: range)
-  end
-
-  def build_by_agent
-    counts = base_messages
-             .where(sender_type: 'User')
-             .where.not(sender_id: nil)
-             .group(:sender_id)
-             .count
-
-    user_names = account.users.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |user_id, count|
-      user = user_names[user_id]
-      { id: user_id, name: user&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_team
-    counts = base_messages
-             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
-             .where.not(conversations: { team_id: nil })
-             .group('conversations.team_id')
-             .count
-
-    team_names = account.teams.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |team_id, count|
-      team = team_names[team_id]
-      { id: team_id, name: team&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_inbox
-    counts = base_messages
-             .group(:inbox_id)
-             .count
-
-    inbox_names = account.inboxes.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |inbox_id, count|
-      inbox = inbox_names[inbox_id]
-      { id: inbox_id, name: inbox&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_label
-    counts = base_messages
-             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
-             .joins("INNER JOIN taggings ON taggings.taggable_id = conversations.id
-                     AND taggings.taggable_type = 'Conversation' AND taggings.context = 'labels'")
-             .joins('INNER JOIN tags ON tags.id = taggings.tag_id')
-             .group('tags.name')
-             .count
-
-    label_ids = account.labels.where(title: counts.keys).index_by(&:title)
-
-    counts.map do |label_name, count|
-      label = label_ids[label_name]
-      { id: label&.id, name: label_name, outgoing_messages_count: count }
-    end
-  end
-end
@@ -1,6 +1,4 @@
 class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseController
-  include AttachmentConcern
-
  before_action :check_authorization
  before_action :fetch_automation_rule, only: [:show, :update, :destroy, :clone]

@@ -11,32 +9,25 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
  def show; end

  def create
-    blobs, actions, error = validate_and_prepare_attachments(params[:actions])
-    return render_could_not_create_error(error) if error
-
    @automation_rule = Current.account.automation_rules.new(automation_rules_permit)
-    @automation_rule.actions = actions
+    @automation_rule.actions = params[:actions]
    @automation_rule.conditions = params[:conditions]

-    return render_could_not_create_error(@automation_rule.errors.messages) unless @automation_rule.valid?
+    render json: { error: @automation_rule.errors.messages }, status: :unprocessable_entity and return unless @automation_rule.valid?

    @automation_rule.save!
-    blobs.each { |blob| @automation_rule.files.attach(blob) }
+    process_attachments
+    @automation_rule
  end

  def update
-    blobs, actions, error = validate_and_prepare_attachments(params[:actions], @automation_rule)
-    return render_could_not_create_error(error) if error
-
    ActiveRecord::Base.transaction do
-      @automation_rule.assign_attributes(automation_rules_permit)
-      @automation_rule.actions = actions if params[:actions]
-      @automation_rule.conditions = params[:conditions] if params[:conditions]
-      @automation_rule.save!
-      blobs.each { |blob| @automation_rule.files.attach(blob) }
+      automation_rule_update
+      process_attachments
+
    rescue StandardError => e
      Rails.logger.error e
-      render_could_not_create_error(@automation_rule.errors.messages)
+      render json: { error: @automation_rule.errors.messages }.to_json, status: :unprocessable_entity
    end
  end

@@ -52,11 +43,29 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
    @automation_rule = new_rule
  end

+  def process_attachments
+    actions = @automation_rule.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
+    return if actions.blank?
+
+    actions.each do |action|
+      blob_id = action['action_params']
+      blob = ActiveStorage::Blob.find_by(id: blob_id)
+      @automation_rule.files.attach(blob)
+    end
+  end
+
  private

+  def automation_rule_update
+    @automation_rule.update!(automation_rules_permit)
+    @automation_rule.actions = params[:actions] if params[:actions]
+    @automation_rule.conditions = params[:conditions] if params[:conditions]
+    @automation_rule.save!
+  end
+
  def automation_rules_permit
    params.permit(
-      :name, :description, :event_name, :active,
+      :name, :description, :event_name, :account_id, :active,
      conditions: [:attribute_key, :filter_operator, :query_operator, :custom_attribute_type, { values: [] }],
      actions: [:action_name, { action_params: [] }]
    )
@@ -1,76 +0,0 @@
-class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::BaseController
-  before_action :current_account
-  before_action :authorize_account_update, only: [:update]
-
-  def show
-    render json: preferences_payload
-  end
-
-  def update
-    params_to_update = captain_params
-    @current_account.captain_models = params_to_update[:captain_models] if params_to_update[:captain_models]
-    @current_account.captain_features = params_to_update[:captain_features] if params_to_update[:captain_features]
-    @current_account.save!
-
-    render json: preferences_payload
-  end
-
-  private
-
-  def preferences_payload
-    {
-      providers: Llm::Models.providers,
-      models: Llm::Models.models,
-      features: features_with_account_preferences
-    }
-  end
-
-  def authorize_account_update
-    authorize @current_account, :update?
-  end
-
-  def captain_params
-    permitted = {}
-    permitted[:captain_models] = merged_captain_models if params[:captain_models].present?
-    permitted[:captain_features] = merged_captain_features if params[:captain_features].present?
-    permitted
-  end
-
-  def merged_captain_models
-    existing_models = @current_account.captain_models || {}
-    existing_models.merge(permitted_captain_models)
-  end
-
-  def merged_captain_features
-    existing_features = @current_account.captain_features || {}
-    existing_features.merge(permitted_captain_features)
-  end
-
-  def permitted_captain_models
-    params.require(:captain_models).permit(
-      :editor, :assistant, :copilot, :label_suggestion,
-      :audio_transcription, :help_center_search
-    ).to_h.stringify_keys
-  end
-
-  def permitted_captain_features
-    params.require(:captain_features).permit(
-      :editor, :assistant, :copilot, :label_suggestion,
-      :audio_transcription, :help_center_search
-    ).to_h.stringify_keys
-  end
-
-  def features_with_account_preferences
-    preferences = Current.account.captain_preferences
-    account_features = preferences[:features] || {}
-    account_models = preferences[:models] || {}
-
-    Llm::Models.feature_keys.index_with do |feature_key|
-      config = Llm::Models.feature_config(feature_key)
-      config.merge(
-        enabled: account_features[feature_key] == true,
-        selected: account_models[feature_key] || config[:default]
-      )
-    end
-  end
-end
@@ -64,7 +64,7 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:

  def permitted_params
    params.require(:twilio_channel).permit(
-      :messaging_service_sid, :phone_number, :account_sid, :auth_token, :name, :medium, :api_key_sid
+      :account_id, :messaging_service_sid, :phone_number, :account_sid, :auth_token, :name, :medium, :api_key_sid
    )
  end
 end
@@ -24,11 +24,13 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  def search
    render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return

-    contacts = Current.account.contacts.where(
-      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search',
+    contacts = resolved_contacts.where(
+      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search
+        OR contacts.additional_attributes->>\'company_name\' ILIKE :search',
      search: "%#{params[:q].strip}%"
    )
-    @contacts = fetch_contacts_with_has_more(contacts)
+    @contacts = fetch_contacts(contacts)
+    @contacts_count = @contacts.total_count
  end

  def import
@@ -141,24 +143,6 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
      .per(RESULTS_PER_PAGE)
  end

-  def fetch_contacts_with_has_more(contacts)
-    includes_hash = { avatar_attachment: [:blob] }
-    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
-
-    # Calculate offset manually to fetch one extra record for has_more check
-    offset = (@current_page.to_i - 1) * RESULTS_PER_PAGE
-    results = filtrate(contacts)
-              .includes(includes_hash)
-              .offset(offset)
-              .limit(RESULTS_PER_PAGE + 1)
-              .to_a
-
-    @has_more = results.size > RESULTS_PER_PAGE
-    results = results.first(RESULTS_PER_PAGE) if @has_more
-    @contacts_count = results.size
-    results
-  end
-
  def build_contact_inbox
    return if params[:inbox_id].blank?

@@ -15,7 +15,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def meta
-    result = conversation_finder.perform_meta_only
+    result = conversation_finder.perform
    @conversations_count = result[:count]
  end

@@ -70,11 +70,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro

  def transcript
    render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank?
-    return render_payment_required('Email transcript is not available on your plan') unless @conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless @conversation.account.within_email_rate_limit?

    ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later
-    @conversation.account.increment_email_sent_count
    head :ok
  end

@@ -113,15 +110,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def update_last_seen
-    # High-traffic accounts generate excessive DB writes when agents frequently switch between conversations.
-    # Throttle last_seen updates to once per hour when there are no unread messages to reduce DB load.
-    # Always update immediately if there are unread messages to maintain accurate read/unread state.
-    return update_last_seen_on_conversation(DateTime.now.utc, true) if assignee? && @conversation.assignee_unread_messages.any?
-    return update_last_seen_on_conversation(DateTime.now.utc, false) if !assignee? && @conversation.unread_messages.any?
-
-    # No unread messages - apply throttling to limit DB writes
-    return unless should_update_last_seen?
-
    update_last_seen_on_conversation(DateTime.now.utc, assignee?)
  end

@@ -154,25 +142,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def update_last_seen_on_conversation(last_seen_at, update_assignee)
-    updates = { agent_last_seen_at: last_seen_at }
-    updates[:assignee_last_seen_at] = last_seen_at if update_assignee.present?
-
    # rubocop:disable Rails/SkipsModelValidations
-    @conversation.update_columns(updates)
+    @conversation.update_column(:agent_last_seen_at, last_seen_at)
+    @conversation.update_column(:assignee_last_seen_at, last_seen_at) if update_assignee.present?
    # rubocop:enable Rails/SkipsModelValidations
  end

-  def should_update_last_seen?
-    # Update if at least one relevant timestamp is older than 1 hour or not set
-    # This prevents redundant DB writes when agents repeatedly view the same conversation
-    agent_needs_update = @conversation.agent_last_seen_at.blank? || @conversation.agent_last_seen_at < 1.hour.ago
-    return agent_needs_update unless assignee?
-
-    # For assignees, check both timestamps - update if either is old
-    assignee_needs_update = @conversation.assignee_last_seen_at.blank? || @conversation.assignee_last_seen_at < 1.hour.ago
-    agent_needs_update || assignee_needs_update
-  end
-
  def set_conversation_status
    @conversation.status = params[:status]
    @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until]
@@ -50,5 +50,3 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
    @current_page = params[:page] || 1
  end
 end
-
-Api::V1::Accounts::CsatSurveyResponsesController.prepend_mod_with('Api::V1::Accounts::CsatSurveyResponsesController')
@@ -1,45 +1,38 @@
 class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseController
+  DEFAULT_BUTTON_TEXT = 'Please rate us'.freeze
+  DEFAULT_LANGUAGE = 'en'.freeze
+
  before_action :fetch_inbox
  before_action :validate_whatsapp_channel
-  before_action :validate_captain_enabled, only: [:analyze]

  def show
-    service = CsatTemplateManagementService.new(@inbox)
-    result = service.template_status
+    template = @inbox.csat_config&.dig('template')
+    return render json: { template_exists: false } unless template

-    if result[:service_error]
-      render json: { error: result[:service_error] }, status: :internal_server_error
-    else
-      render json: result
-    end
+    template_name = template['name'] || Whatsapp::CsatTemplateNameService.csat_template_name(@inbox.id)
+    status_result = @inbox.channel.provider_service.get_template_status(template_name)
+
+    render_template_status_response(status_result, template_name)
+  rescue StandardError => e
+    Rails.logger.error "Error fetching CSAT template status: #{e.message}"
+    render json: { error: e.message }, status: :internal_server_error
  end

  def create
    template_params = extract_template_params
    return render_missing_message_error if template_params[:message].blank?

-    service = CsatTemplateManagementService.new(@inbox)
-    result = service.create_template(template_params)
+    # Delete existing template even though we are using a new one.
+    # We don't want too many templates in the business portfolio, but the create operation shouldn't fail if deletion fails.
+    delete_existing_template_if_needed
+
+    result = create_template_via_provider(template_params)
    render_template_creation_result(result)
  rescue ActionController::ParameterMissing
    render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
-  end
-
-  def analyze
-    template_params = extract_template_params
-    return render_missing_message_error if template_params[:message].blank?
-
-    result = CsatTemplateUtilityAnalysisService.new(
-      account: Current.account,
-      inbox: @inbox,
-      message: template_params[:message],
-      button_text: template_params[:button_text],
-      language: template_params[:language]
-    ).perform
-
-    render json: result
-  rescue ActionController::ParameterMissing
-    render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
+  rescue StandardError => e
+    Rails.logger.error "Error creating CSAT template: #{e.message}"
+    render json: { error: 'Template creation failed' }, status: :internal_server_error
  end

  private
@@ -50,9 +43,9 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
  end

  def validate_whatsapp_channel
-    return if @inbox.whatsapp? || @inbox.twilio_whatsapp?
+    return if @inbox.whatsapp?

-    render json: { error: 'CSAT template operations only available for WhatsApp and Twilio WhatsApp channels' },
+    render json: { error: 'CSAT template operations only available for WhatsApp channels' },
           status: :bad_request
  end

@@ -64,42 +57,35 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
    render json: { error: 'Message is required' }, status: :unprocessable_entity
  end

-  def validate_captain_enabled
-    return if Current.account.feature_enabled?('captain_integration')
+  def create_template_via_provider(template_params)
+    template_config = {
+      message: template_params[:message],
+      button_text: template_params[:button_text] || DEFAULT_BUTTON_TEXT,
+      base_url: ENV.fetch('FRONTEND_URL', 'http://localhost:3000'),
+      language: template_params[:language] || DEFAULT_LANGUAGE,
+      template_name: Whatsapp::CsatTemplateNameService.csat_template_name(@inbox.id)
+    }

-    render json: { error: 'Captain is required for template analysis' }, status: :forbidden
+    @inbox.channel.provider_service.create_csat_template(template_config)
  end

  def render_template_creation_result(result)
    if result[:success]
      render_successful_template_creation(result)
-    elsif result[:service_error]
-      render json: { error: result[:service_error] }, status: :internal_server_error
    else
      render_failed_template_creation(result)
    end
  end

  def render_successful_template_creation(result)
-    if @inbox.twilio_whatsapp?
-      render json: {
-        template: {
-          friendly_name: result[:friendly_name],
-          content_sid: result[:content_sid],
-          status: result[:status] || 'pending',
-          language: result[:language] || 'en'
-        }
-      }, status: :created
-    else
-      render json: {
-        template: {
-          name: result[:template_name],
-          template_id: result[:template_id],
-          status: 'PENDING',
-          language: result[:language] || 'en'
-        }
-      }, status: :created
-    end
+    render json: {
+      template: {
+        name: result[:template_name],
+        template_id: result[:template_id],
+        status: 'PENDING',
+        language: result[:language] || DEFAULT_LANGUAGE
+      }
+    }, status: :created
  end

  def render_failed_template_creation(result)
@@ -112,6 +98,45 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
    }, status: :unprocessable_entity
  end

+  def delete_existing_template_if_needed
+    template = @inbox.csat_config&.dig('template')
+    return true if template.blank?
+
+    template_name = template['name']
+    return true if template_name.blank?
+
+    template_status = @inbox.channel.provider_service.get_template_status(template_name)
+    return true unless template_status[:success]
+
+    deletion_result = @inbox.channel.provider_service.delete_csat_template(template_name)
+    if deletion_result[:success]
+      Rails.logger.info "Deleted existing CSAT template '#{template_name}' for inbox #{@inbox.id}"
+      true
+    else
+      Rails.logger.warn "Failed to delete existing CSAT template '#{template_name}' for inbox #{@inbox.id}: #{deletion_result[:response_body]}"
+      false
+    end
+  rescue StandardError => e
+    Rails.logger.error "Error during template deletion for inbox #{@inbox.id}: #{e.message}"
+    false
+  end
+
+  def render_template_status_response(status_result, template_name)
+    if status_result[:success]
+      render json: {
+        template_exists: true,
+        template_name: template_name,
+        status: status_result[:template][:status],
+        template_id: status_result[:template][:id]
+      }
+    else
+      render json: {
+        template_exists: false,
+        error: 'Template not found'
+      }
+    end
+  end
+
  def parse_whatsapp_error(response_body)
    return { user_message: nil, technical_details: nil } if response_body.blank?

@@ -176,7 +176,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
     { csat_config: [:display_type, :message, :button_text, :language,
                     { survey_rules: [:operator, { values: [] }],
-                       template: [:name, :template_id, :friendly_name, :content_sid, :approval_sid, :created_at, :language, :status] }] }]
+                       template: [:name, :template_id, :created_at, :language] }] }]
  end

  def permitted_params(channel_attributes = [])
@@ -1,6 +1,4 @@
 class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
-  include AttachmentConcern
-
  before_action :fetch_macro, only: [:show, :update, :destroy, :execute]
  before_action :check_authorization, only: [:show, :update, :destroy, :execute]

@@ -13,32 +11,26 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
  end

  def create
-    blobs, actions, error = validate_and_prepare_attachments(params[:actions])
-    return render_could_not_create_error(error) if error
-
    @macro = Current.account.macros.new(macros_with_user.merge(created_by_id: current_user.id))
    @macro.set_visibility(current_user, permitted_params)
-    @macro.actions = actions
+    @macro.actions = params[:actions]

-    return render_could_not_create_error(@macro.errors.messages) unless @macro.valid?
+    render json: { error: @macro.errors.messages }, status: :unprocessable_entity and return unless @macro.valid?

    @macro.save!
-    blobs.each { |blob| @macro.files.attach(blob) }
+    process_attachments
+    @macro
  end

  def update
-    blobs, actions, error = validate_and_prepare_attachments(params[:actions], @macro)
-    return render_could_not_create_error(error) if error
-
    ActiveRecord::Base.transaction do
-      @macro.assign_attributes(macros_with_user)
+      @macro.update!(macros_with_user)
      @macro.set_visibility(current_user, permitted_params)
-      @macro.actions = actions if params[:actions]
+      process_attachments
      @macro.save!
-      blobs.each { |blob| @macro.files.attach(blob) }
    rescue StandardError => e
      Rails.logger.error e
-      render_could_not_create_error(@macro.errors.messages)
+      render json: { error: @macro.errors.messages }.to_json, status: :unprocessable_entity
    end
  end

@@ -55,9 +47,20 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController

  private

+  def process_attachments
+    actions = @macro.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
+    return if actions.blank?
+
+    actions.each do |action|
+      blob_id = action['action_params']
+      blob = ActiveStorage::Blob.find_by(id: blob_id)
+      @macro.files.attach(blob)
+    end
+  end
+
  def permitted_params
    params.permit(
-      :name, :visibility,
+      :name, :account_id, :visibility,
      actions: [:action_name, { action_params: [] }]
    )
  end
@@ -62,7 +62,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController

  def process_attached_logo
    blob_id = params[:blob_id]
-    blob = ActiveStorage::Blob.find_signed(blob_id)
+    blob = ActiveStorage::Blob.find_by(id: blob_id)
    @portal.logo.attach(blob)
  end

@@ -78,7 +78,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController

  def portal_params
    params.require(:portal).permit(
-      :id, :color, :custom_domain, :header_text, :homepage_link,
+      :id, :account_id, :color, :custom_domain, :header_text, :homepage_link,
      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
    )
  end
@@ -28,7 +28,5 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
      search_type: search_type,
      params: params
    ).perform
-  rescue ArgumentError => e
-    render json: { error: e.message }, status: :unprocessable_entity
  end
 end
@@ -59,7 +59,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
  end

  def render_success(file_blob)
-    render json: { file_url: url_for(file_blob), blob_id: file_blob.signed_id }
+    render json: { file_url: url_for(file_blob), blob_key: file_blob.key, blob_id: file_blob.id }
  end

  def render_error(message, status)
@@ -92,11 +92,8 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def settings_params
-    params.permit(*permitted_settings_attributes)
-  end
-
-  def permitted_settings_attributes
-    [:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label]
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label,
+                  conversation_required_attributes: [])
  end

  def check_signup_enabled
@@ -115,5 +112,3 @@ class Api::V1::AccountsController < Api::BaseController
    }
  end
 end
-
-Api::V1::AccountsController.prepend_mod_with('Api::V1::AccountsSettings')
@@ -35,11 +35,12 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  end

  def transcript
-    return head :too_many_requests if conversation.blank?
-    return head :payment_required unless conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless conversation.account.within_email_rate_limit?
-
-    send_transcript_email
+    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
+      ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
+        conversation,
+        conversation.contact.email
+      )&.deliver_later
+    end
    head :ok
  end

@@ -76,16 +77,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController

  private

-  def send_transcript_email
-    return if conversation.contact&.email.blank?
-
-    ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
-      conversation,
-      conversation.contact.email
-    )&.deliver_later
-    conversation.account.increment_email_sent_count
-  end
-
  def trigger_typing_event(event)
    Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: conversation, user: @contact)
  end
@@ -38,11 +38,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
    generate_csv('teams_report', 'api/v2/accounts/reports/teams')
  end

-  def conversations_summary
-    @report_data = generate_conversations_report
-    generate_csv('conversations_summary_report', 'api/v2/accounts/reports/conversations_summary')
-  end
-
  def conversation_traffic
    @report_data = generate_conversations_heatmap_report
    timezone_offset = (params[:timezone_offset] || 0).to_f
@@ -62,31 +57,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
    render json: bot_metrics
  end

-  def inbox_label_matrix
-    builder = V2::Reports::InboxLabelMatrixBuilder.new(
-      account: Current.account,
-      params: inbox_label_matrix_params
-    )
-    render json: builder.build
-  end
-
-  def first_response_time_distribution
-    builder = V2::Reports::FirstResponseTimeDistributionBuilder.new(
-      account: Current.account,
-      params: first_response_time_distribution_params
-    )
-    render json: builder.build
-  end
-
-  OUTGOING_MESSAGES_ALLOWED_GROUP_BY = %w[agent team inbox label].freeze
-
-  def outgoing_messages_count
-    return head :unprocessable_entity unless OUTGOING_MESSAGES_ALLOWED_GROUP_BY.include?(params[:group_by])
-
-    builder = V2::Reports::OutgoingMessagesCountBuilder.new(Current.account, outgoing_messages_count_params)
-    render json: builder.build
-  end
-
  private

  def generate_csv(filename, template)
@@ -164,28 +134,4 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
  def conversation_metrics
    V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
  end
-
-  def inbox_label_matrix_params
-    {
-      since: params[:since],
-      until: params[:until],
-      inbox_ids: params[:inbox_ids],
-      label_ids: params[:label_ids]
-    }
-  end
-
-  def first_response_time_distribution_params
-    {
-      since: params[:since],
-      until: params[:until]
-    }
-  end
-
-  def outgoing_messages_count_params
-    {
-      group_by: params[:group_by],
-      since: params[:since],
-      until: params[:until]
-    }
-  end
 end
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label, :channel]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]

  def agent
    render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -18,12 +18,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    render_report_with(V2::Reports::LabelSummaryBuilder)
  end

-  def channel
-    return render_could_not_create_error(I18n.t('errors.reports.date_range_too_long')) if date_range_too_long?
-
-    render_report_with(V2::Reports::ChannelSummaryBuilder)
-  end
-
  private

  def check_authorization
@@ -46,12 +40,4 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
  def permitted_params
    params.permit(:since, :until, :business_hours)
  end
-
-  def date_range_too_long?
-    return false if permitted_params[:since].blank? || permitted_params[:until].blank?
-
-    since_time = Time.zone.at(permitted_params[:since].to_i)
-    until_time = Time.zone.at(permitted_params[:until].to_i)
-    (until_time - since_time) > 6.months
-  end
 end
@@ -1,35 +0,0 @@
-module AttachmentConcern
-  extend ActiveSupport::Concern
-
-  def validate_and_prepare_attachments(actions, record = nil)
-    blobs = []
-    return [blobs, actions, nil] if actions.blank?
-
-    sanitized = actions.map do |action|
-      next action unless action[:action_name] == 'send_attachment'
-
-      result = process_attachment_action(action, record, blobs)
-      return [nil, nil, I18n.t('errors.attachments.invalid')] unless result
-
-      result
-    end
-
-    [blobs, sanitized, nil]
-  end
-
-  private
-
-  def process_attachment_action(action, record, blobs)
-    blob_id = action[:action_params].first
-    blob = ActiveStorage::Blob.find_signed(blob_id.to_s)
-
-    return action.merge(action_params: [blob.id]).tap { blobs << blob } if blob.present?
-    return action if blob_already_attached?(record, blob_id)
-
-    nil
-  end
-
-  def blob_already_attached?(record, blob_id)
-    record&.files&.any? { |f| f.blob_id == blob_id.to_i }
-  end
-end
@@ -16,7 +16,7 @@ class DashboardController < ActionController::Base
    CHATWOOT_INBOX_TOKEN
    API_CHANNEL_NAME
    API_CHANNEL_THUMBNAIL
-    CLOUD_ANALYTICS_TOKEN
+    ANALYTICS_TOKEN
    DIRECT_UPLOADS_ENABLED
    MAXIMUM_FILE_UPLOAD_SIZE
    HCAPTCHA_SITE_KEY
@@ -6,8 +6,12 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController

  def create
    @user = User.from_email(params[:email])
-    @user&.send_reset_password_instructions
-    build_response(I18n.t('messages.reset_password'), 200)
+    if @user
+      @user.send_reset_password_instructions
+      build_response(I18n.t('messages.reset_password_success'), 200)
+    else
+      build_response(I18n.t('messages.reset_password_failure'), 404)
+    end
  end

  def update
@@ -1,7 +0,0 @@
-# Inherits from ActionController::Base to skip all middleware,
-# authentication, and callbacks. Used for health checks
-class HealthController < ActionController::Base # rubocop:disable Rails/ApplicationController
-  def show
-    render json: { status: 'woot' }
-  end
-end
@@ -42,20 +42,19 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
      'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
      'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => %w[MAILER_INBOUND_EMAIL_DOMAIN ACCOUNT_EMAILS_LIMIT ACCOUNT_EMAILS_PLAN_LIMITS],
+      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
-      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET TIKTOK_API_VERSION],
+      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET],
      'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
-      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN],
-      'captain' => %w[CAPTAIN_OPEN_AI_API_KEY CAPTAIN_OPEN_AI_MODEL CAPTAIN_OPEN_AI_ENDPOINT]
+      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN]
    }

    @allowed_configs = mapping.fetch(
      @config,
-      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE WIDGET_TOKEN_EXPIRY]
+      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE]
    )
  end
 end
@@ -1,11 +1,41 @@
 class SuperAdmin::DashboardController < SuperAdmin::ApplicationController
  include ActionView::Helpers::NumberHelper

+  ALLOWED_CHART_DAYS = [7, 30].freeze
+
  def index
-    @data = Conversation.unscoped.group_by_day(:created_at, range: 30.days.ago..2.seconds.ago).count.to_a
-    @accounts_count = number_with_delimiter(Account.count)
-    @users_count = number_with_delimiter(User.count)
-    @inboxes_count = number_with_delimiter(Inbox.count)
-    @conversations_count = number_with_delimiter(Conversation.count)
+    @chart_days = parse_chart_days
+    @data = conversations_by_day
+    @accounts_count = format_count(Account.count)
+    @users_count = format_count(User.count)
+    @inboxes_count = format_count(Inbox.count)
+    @conversations_count = format_count(recent_conversations.count)
+  end
+
+  private
+
+  def parse_chart_days
+    days = params[:chart_period].to_i
+    ALLOWED_CHART_DAYS.include?(days) ? days : 7
+  end
+
+  def chart_date_range
+    (@chart_days - 1).days.ago.beginning_of_day..Time.current
+  end
+
+  def last_30_days
+    29.days.ago.beginning_of_day..Time.current
+  end
+
+  def recent_conversations
+    Conversation.unscoped.where(created_at: last_30_days)
+  end
+
+  def conversations_by_day
+    Conversation.unscoped.group_by_day(:created_at, range: chart_date_range, default_value: 0).count.to_a
+  end
+
+  def format_count(count)
+    number_with_delimiter(count)
  end
 end
@@ -1,35 +0,0 @@
-class Webhooks::ShopifyController < ActionController::API
-  before_action :verify_hmac!
-
-  def events
-    case request.headers['X-Shopify-Topic']
-    when 'shop/redact'
-      handle_shop_redact
-    end
-
-    head :ok
-  end
-
-  private
-
-  def verify_hmac!
-    secret = GlobalConfigService.load('SHOPIFY_CLIENT_SECRET', nil)
-    return head :unauthorized if secret.blank?
-
-    data = request.body.read
-    request.body.rewind
-
-    hmac_header = request.headers['X-Shopify-Hmac-SHA256']
-    return head :unauthorized if hmac_header.blank?
-
-    computed = Base64.strict_encode64(OpenSSL::HMAC.digest('SHA256', secret, data))
-    return head :unauthorized unless ActiveSupport::SecurityUtils.secure_compare(computed, hmac_header)
-  end
-
-  def handle_shop_redact
-    shop_domain = params[:shop_domain]
-    return if shop_domain.blank?
-
-    Integrations::Hook.where(app_id: 'shopify', reference_id: shop_domain).destroy_all
-  end
-end
@@ -31,8 +31,8 @@ class AccountDashboard < Administrate::BaseDashboard
    updated_at: Field::DateTime,
    users: CountField,
    conversations: CountField,
-    locale: Field::Select.with_options(collection: LANGUAGES_CONFIG.map { |_x, y| y[:iso_639_1_code] }),
-    status: Field::Select.with_options(collection: [%w[Active active], %w[Suspended suspended]]),
+    locale: LocaleField,
+    status: StatusField,
    account_users: Field::HasMany,
    custom_attributes: Field::String
  }.merge(enterprise_attribute_types).freeze
@@ -45,10 +45,9 @@ class AccountDashboard < Administrate::BaseDashboard
  COLLECTION_ATTRIBUTES = %i[
    id
    name
-    locale
-    users
-    conversations
    status
+    users
+    locale
  ].freeze

  # SHOW_PAGE_ATTRIBUTES
@@ -0,0 +1,12 @@
+require 'administrate/field/base'
+
+class LocaleField < Administrate::Field::Base
+  def to_s
+    language = LANGUAGES_CONFIG.find { |_key, val| val[:iso_639_1_code] == data }
+    language ? language[1][:name] : data
+  end
+
+  def selectable_options
+    LANGUAGES_CONFIG.map { |_key, val| [val[:name], val[:iso_639_1_code]] }
+  end
+end
@@ -0,0 +1,15 @@
+require 'administrate/field/base'
+
+class StatusField < Administrate::Field::Base
+  def to_s
+    data.to_s.capitalize
+  end
+
+  def active?
+    data.to_s == 'active'
+  end
+
+  def selectable_options
+    [%w[Active active], %w[Suspended suspended]]
+  end
+end
@@ -11,7 +11,6 @@ class ConversationFinder
    'priority_desc' => %w[sort_on_priority desc],
    'waiting_since_asc' => %w[sort_on_waiting_since asc],
    'waiting_since_desc' => %w[sort_on_waiting_since desc],
-    'priority_desc_created_at_asc' => %w[sort_on_priority_created_at desc],

    # To be removed in v3.5.0
    'latest' => %w[sort_on_last_activity_at desc],
@@ -56,22 +55,6 @@ class ConversationFinder
    }
  end

-  def perform_meta_only
-    set_up
-
-    mine_count, unassigned_count, all_count, = set_count_for_all_conversations
-    assigned_count = all_count - unassigned_count
-
-    {
-      count: {
-        mine_count: mine_count,
-        assigned_count: assigned_count,
-        unassigned_count: unassigned_count,
-        all_count: all_count
-      }
-    }
-  end
-
  private

  def set_up
@@ -57,35 +57,39 @@ module Api::V1::InboxesHelper
  end

  def check_smtp_connection(channel_data, smtp)
-    smtp.open_timeout = 10
    smtp.start(channel_data[:smtp_domain], channel_data[:smtp_login], channel_data[:smtp_password],
               channel_data[:smtp_authentication]&.to_sym || :login)
    smtp.finish
-  rescue Net::SMTPAuthenticationError
-    raise StandardError, I18n.t('errors.inboxes.smtp.authentication_error')
-  rescue SocketError, Errno::ECONNREFUSED, Errno::EHOSTUNREACH, Errno::ENETUNREACH, Net::OpenTimeout
-    raise StandardError, I18n.t('errors.inboxes.smtp.connection_error')
-  rescue OpenSSL::SSL::SSLError
-    raise StandardError, I18n.t('errors.inboxes.smtp.ssl_error')
-  rescue Net::SMTPServerBusy, Net::SMTPSyntaxError, Net::SMTPFatalError
-    raise StandardError, I18n.t('errors.inboxes.smtp.smtp_error')
-  rescue StandardError => e
-    raise StandardError, e.message
  end

  def set_smtp_encryption(channel_data, smtp)
    if channel_data[:smtp_enable_ssl_tls]
-      set_smtp_ssl_method(smtp, :enable_tls, channel_data[:smtp_openssl_verify_mode])
+      set_enable_tls(channel_data, smtp)
    elsif channel_data[:smtp_enable_starttls_auto]
-      set_smtp_ssl_method(smtp, :enable_starttls_auto, channel_data[:smtp_openssl_verify_mode])
+      set_enable_starttls_auto(channel_data, smtp)
    end
  end

-  def set_smtp_ssl_method(smtp, method, openssl_verify_mode)
-    return unless smtp.respond_to?(method)
+  def set_enable_starttls_auto(channel_data, smtp)
+    return unless smtp.respond_to?(:enable_starttls_auto)

-    context = enable_openssl_mode(openssl_verify_mode) if openssl_verify_mode
-    context ? smtp.send(method, context) : smtp.send(method)
+    if channel_data[:smtp_openssl_verify_mode]
+      context = enable_openssl_mode(channel_data[:smtp_openssl_verify_mode])
+      smtp.enable_starttls_auto(context)
+    else
+      smtp.enable_starttls_auto
+    end
+  end
+
+  def set_enable_tls(channel_data, smtp)
+    return unless smtp.respond_to?(:enable_tls)
+
+    if channel_data[:smtp_openssl_verify_mode]
+      context = enable_openssl_mode(channel_data[:smtp_openssl_verify_mode])
+      smtp.enable_tls(context)
+    else
+      smtp.enable_tls
+    end
  end

  def enable_openssl_mode(smtp_openssl_verify_mode)
@@ -46,13 +46,6 @@ module Api::V2::Accounts::ReportsHelper
    end
  end

-  def generate_conversations_report
-    builder = V2::Reports::Conversations::MetricBuilder.new(Current.account, build_params(type: :account))
-    summary = builder.summary
-
-    [generate_conversation_report_metrics(summary)]
-  end
-
  private

  def build_params(base_params)
@@ -78,16 +71,4 @@ module Api::V2::Accounts::ReportsHelper
      report[:resolved_conversations_count]
    ]
  end
-
-  def generate_conversation_report_metrics(summary)
-    [
-      summary[:conversations_count],
-      summary[:incoming_messages_count],
-      summary[:outgoing_messages_count],
-      Reports::TimeFormatPresenter.new(summary[:avg_first_response_time]).format,
-      Reports::TimeFormatPresenter.new(summary[:avg_resolution_time]).format,
-      summary[:resolutions_count],
-      Reports::TimeFormatPresenter.new(summary[:reply_time]).format
-    ]
-  end
 end
@@ -2,6 +2,13 @@
 # No need to replicate the same values in two places

 # ------- Premium Features ------- #
+captain:
+  name: 'Captain'
+  description: 'Enable AI-powered conversations with your customers.'
+  enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
+  icon: 'icon-captain'
+  config_key: 'captain'
+  enterprise: true
 saml:
  name: 'SAML SSO'
  description: 'Configuration for controlling SAML Single Sign-On availability'
@@ -41,12 +48,6 @@ help_center:
  description: 'Allow agents to create help center articles and publish them in a portal.'
  enabled: true
  icon: 'icon-book-2-line'
-captain:
-  name: 'Captain'
-  description: 'Enable AI-powered conversations with your customers.'
-  enabled: true
-  icon: 'icon-captain'
-  config_key: 'captain'

 # ------- Communication Channels ------- #
 live_chat:
@@ -9,7 +9,7 @@ module SuperAdmin::NavigationHelper
    end

    # Add general at the beginning
-    general_feature = [['general', { 'config_key' => 'general', 'name' => 'General' }]]
+    general_feature = [['general', { 'config_key' => 'general', 'name' => 'General', 'icon' => 'icon-gear' }]]

    general_feature + features.to_a
  end
@@ -131,7 +131,7 @@ export default {
  <div
    v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
    id="app"
-    class="flex flex-col w-full h-screen min-h-0 bg-n-background"
+    class="flex flex-col w-full h-screen min-h-0"
    :dir="isRTL ? 'rtl' : 'ltr'"
  >
    <UpdateBanner :latest-chatwoot-version="latestChatwootVersion" />
@@ -164,4 +164,10 @@ export default {
 .v-popper--theme-tooltip .v-popper__arrow-container {
  display: none;
 }
+
+.multiselect__input {
+  margin-bottom: 0px !important;
+}
 </style>
+
+<style src="vue-multiselect/dist/vue-multiselect.css"></style>
@@ -1,18 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CaptainPreferences extends ApiClient {
-  constructor() {
-    super('captain/preferences', { accountScoped: true });
-  }
-
-  get() {
-    return axios.get(this.url);
-  }
-
-  updatePreferences(data) {
-    return axios.put(this.url, data);
-  }
-}
-
-export default new CaptainPreferences();
@@ -1,107 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-/**
- * A client for the Captain Tasks API.
- * @extends ApiClient
- */
-class TasksAPI extends ApiClient {
-  /**
-   * Creates a new TasksAPI instance.
-   */
-  constructor() {
-    super('captain/tasks', { accountScoped: true });
-  }
-
-  /**
-   * Rewrites content with a specific operation.
-   * @param {Object} options - The rewrite options.
-   * @param {string} options.content - The content to rewrite.
-   * @param {string} options.operation - The rewrite operation (fix_spelling_grammar, casual, professional, etc).
-   * @param {string} [options.conversationId] - The conversation ID for context (required for 'improve').
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the rewritten content.
-   */
-  rewrite({ content, operation, conversationId }, signal) {
-    return axios.post(
-      `${this.url}/rewrite`,
-      {
-        content,
-        operation,
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-
-  /**
-   * Summarizes a conversation.
-   * @param {string} conversationId - The conversation ID to summarize.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the summary.
-   */
-  summarize(conversationId, signal) {
-    return axios.post(
-      `${this.url}/summarize`,
-      {
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-
-  /**
-   * Gets a reply suggestion for a conversation.
-   * @param {string} conversationId - The conversation ID.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the reply suggestion.
-   */
-  replySuggestion(conversationId, signal) {
-    return axios.post(
-      `${this.url}/reply_suggestion`,
-      {
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-
-  /**
-   * Gets label suggestions for a conversation.
-   * @param {string} conversationId - The conversation ID.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with label suggestions.
-   */
-  labelSuggestion(conversationId, signal) {
-    return axios.post(
-      `${this.url}/label_suggestion`,
-      {
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-
-  /**
-   * Sends a follow-up message to continue refining a previous task result.
-   * @param {Object} options - The follow-up options.
-   * @param {Object} options.followUpContext - The follow-up context from a previous task.
-   * @param {string} options.message - The follow-up message/request from the user.
-   * @param {string} [options.conversationId] - The conversation ID for Langfuse session tracking.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the follow-up response and updated follow-up context.
-   */
-  followUp({ followUpContext, message, conversationId }, signal) {
-    return axios.post(
-      `${this.url}/follow_up`,
-      {
-        follow_up_context: followUpContext,
-        message,
-        conversation_display_id: conversationId,
-      },
-      { signal }
-    );
-  }
-}
-
-export default new TasksAPI();
@@ -1,40 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CaptainWorkflows extends ApiClient {
-  constructor() {
-    super('captain/assistants', { accountScoped: true });
-  }
-
-  get({ assistantId, page = 1 } = {}) {
-    return axios.get(`${this.url}/${assistantId}/workflows`, {
-      params: { page },
-    });
-  }
-
-  show({ assistantId, id }) {
-    return axios.get(`${this.url}/${assistantId}/workflows/${id}`);
-  }
-
-  create({ assistantId, ...data } = {}) {
-    return axios.post(`${this.url}/${assistantId}/workflows`, {
-      workflow: data,
-    });
-  }
-
-  update({ assistantId, id }, data = {}) {
-    return axios.put(`${this.url}/${assistantId}/workflows/${id}`, {
-      workflow: data,
-    });
-  }
-
-  delete({ assistantId, id }) {
-    return axios.delete(`${this.url}/${assistantId}/workflows/${id}`);
-  }
-
-  executions({ assistantId, id }) {
-    return axios.get(`${this.url}/${assistantId}/workflows/${id}/executions`);
-  }
-}
-
-export default new CaptainWorkflows();
@@ -1,95 +0,0 @@
-import { Device } from '@twilio/voice-sdk';
-import VoiceAPI from './voiceAPIClient';
-
-const createCallDisconnectedEvent = () => new CustomEvent('call:disconnected');
-
-class TwilioVoiceClient extends EventTarget {
-  constructor() {
-    super();
-    this.device = null;
-    this.activeConnection = null;
-    this.initialized = false;
-    this.inboxId = null;
-  }
-
-  async initializeDevice(inboxId) {
-    this.destroyDevice();
-
-    const response = await VoiceAPI.getToken(inboxId);
-    const { token, account_id } = response || {};
-    if (!token) throw new Error('Invalid token');
-
-    this.device = new Device(token, {
-      allowIncomingWhileBusy: true,
-      disableAudioContextSounds: true,
-      appParams: { account_id },
-    });
-
-    this.device.removeAllListeners();
-    this.device.on('connect', conn => {
-      this.activeConnection = conn;
-      conn.on('disconnect', this.onDisconnect);
-    });
-
-    this.device.on('disconnect', this.onDisconnect);
-
-    this.device.on('tokenWillExpire', async () => {
-      const r = await VoiceAPI.getToken(this.inboxId);
-      if (r?.token) this.device.updateToken(r.token);
-    });
-
-    this.initialized = true;
-    this.inboxId = inboxId;
-
-    return this.device;
-  }
-
-  get hasActiveConnection() {
-    return !!this.activeConnection;
-  }
-
-  endClientCall() {
-    if (this.activeConnection) {
-      this.activeConnection.disconnect();
-    }
-    this.activeConnection = null;
-    if (this.device) {
-      this.device.disconnectAll();
-    }
-  }
-
-  destroyDevice() {
-    if (this.device) {
-      this.device.destroy();
-    }
-    this.activeConnection = null;
-    this.device = null;
-    this.initialized = false;
-    this.inboxId = null;
-  }
-
-  async joinClientCall({ to, conversationId }) {
-    if (!this.device || !this.initialized || !to) return null;
-    if (this.activeConnection) return this.activeConnection;
-
-    const params = {
-      To: to,
-      is_agent: 'true',
-      conversation_id: conversationId,
-    };
-
-    const connection = await this.device.connect({ params });
-    this.activeConnection = connection;
-
-    connection.on('disconnect', this.onDisconnect);
-
-    return connection;
-  }
-
-  onDisconnect = () => {
-    this.activeConnection = null;
-    this.dispatchEvent(createCallDisconnectedEvent());
-  };
-}
-
-export default new TwilioVoiceClient();
@@ -1,40 +0,0 @@
-/* global axios */
-import ApiClient from '../../ApiClient';
-import ContactsAPI from '../../contacts';
-
-class VoiceAPI extends ApiClient {
-  constructor() {
-    super('voice', { accountScoped: true });
-  }
-
-  // eslint-disable-next-line class-methods-use-this
-  initiateCall(contactId, inboxId) {
-    return ContactsAPI.initiateCall(contactId, inboxId).then(r => r.data);
-  }
-
-  leaveConference(inboxId, conversationId) {
-    return axios
-      .delete(`${this.baseUrl()}/inboxes/${inboxId}/conference`, {
-        params: { conversation_id: conversationId },
-      })
-      .then(r => r.data);
-  }
-
-  joinConference({ conversationId, inboxId, callSid }) {
-    return axios
-      .post(`${this.baseUrl()}/inboxes/${inboxId}/conference`, {
-        conversation_id: conversationId,
-        call_sid: callSid,
-      })
-      .then(r => r.data);
-  }
-
-  getToken(inboxId) {
-    if (!inboxId) return Promise.reject(new Error('Inbox ID is required'));
-    return axios
-      .get(`${this.baseUrl()}/inboxes/${inboxId}/conference/token`)
-      .then(r => r.data);
-  }
-}
-
-export default new VoiceAPI();
@@ -32,22 +32,6 @@ class Inboxes extends CacheEnabledApiClient {
  syncTemplates(inboxId) {
    return axios.post(`${this.url}/${inboxId}/sync_templates`);
  }
-
-  createCSATTemplate(inboxId, template) {
-    return axios.post(`${this.url}/${inboxId}/csat_template`, {
-      template,
-    });
-  }
-
-  getCSATTemplateStatus(inboxId) {
-    return axios.get(`${this.url}/${inboxId}/csat_template`);
-  }
-
-  analyzeCSATTemplateUtility(inboxId, template) {
-    return axios.post(`${this.url}/${inboxId}/csat_template/analyze`, {
-      template,
-    });
-  }
 }

 export default new Inboxes();
@@ -0,0 +1,81 @@
+/* global axios */
+
+import ApiClient from '../ApiClient';
+
+/**
+ * Represents the data object for a OpenAI hook.
+ * @typedef {Object} ConversationMessageData
+ * @property {string} [tone] - The tone of the message.
+ * @property {string} [content] - The content of the message.
+ * @property {string} [conversation_display_id] - The display ID of the conversation (optional).
+ */
+
+/**
+ * A client for the OpenAI API.
+ * @extends ApiClient
+ */
+class OpenAIAPI extends ApiClient {
+  /**
+   * Creates a new OpenAIAPI instance.
+   */
+  constructor() {
+    super('integrations', { accountScoped: true });
+
+    /**
+     * The conversation events supported by the API.
+     * @type {string[]}
+     */
+    this.conversation_events = [
+      'summarize',
+      'reply_suggestion',
+      'label_suggestion',
+    ];
+
+    /**
+     * The message events supported by the API.
+     * @type {string[]}
+     */
+    this.message_events = ['rephrase'];
+  }
+
+  /**
+   * Processes an event using the OpenAI API.
+   * @param {Object} options - The options for the event.
+   * @param {string} [options.type='rephrase'] - The type of event to process.
+   * @param {string} [options.content] - The content of the event.
+   * @param {string} [options.tone] - The tone of the event.
+   * @param {string} [options.conversationId] - The ID of the conversation to process the event for.
+   * @param {string} options.hookId - The ID of the hook to use for processing the event.
+   * @returns {Promise} A promise that resolves with the result of the event processing.
+   */
+  processEvent({ type = 'rephrase', content, tone, conversationId, hookId }) {
+    /**
+     * @type {ConversationMessageData}
+     */
+    let data = {
+      tone,
+      content,
+    };
+
+    // Always include conversation_display_id when available for session tracking
+    if (conversationId) {
+      data.conversation_display_id = conversationId;
+    }
+
+    // For conversation-level events, only send conversation_display_id
+    if (this.conversation_events.includes(type)) {
+      data = {
+        conversation_display_id: conversationId,
+      };
+    }
+
+    return axios.post(`${this.url}/hooks/${hookId}/process_event`, {
+      event: {
+        name: type,
+        data,
+      },
+    });
+  }
+}
+
+export default new OpenAIAPI();
@@ -61,12 +61,6 @@ class ReportsAPI extends ApiClient {
    });
  }

-  getConversationsSummaryReports({ from: since, to: until, businessHours }) {
-    return axios.get(`${this.url}/conversations_summary`, {
-      params: { since, until, business_hours: businessHours },
-    });
-  }
-
  getConversationTrafficCSV({ daysBefore = 6 } = {}) {
    return axios.get(`${this.url}/conversation_traffic`, {
      params: { timezone_offset: getTimeOffset(), days_before: daysBefore },
@@ -14,48 +14,38 @@ class SearchAPI extends ApiClient {
    });
  }

-  contacts({ q, page = 1, since, until }) {
+  contacts({ q, page = 1 }) {
    return axios.get(`${this.url}/contacts`, {
      params: {
        q,
        page: page,
-        since,
-        until,
      },
    });
  }

-  conversations({ q, page = 1, since, until }) {
+  conversations({ q, page = 1 }) {
    return axios.get(`${this.url}/conversations`, {
      params: {
        q,
        page: page,
-        since,
-        until,
      },
    });
  }

-  messages({ q, page = 1, since, until, from, inboxId }) {
+  messages({ q, page = 1 }) {
    return axios.get(`${this.url}/messages`, {
      params: {
        q,
        page: page,
-        since,
-        until,
-        from,
-        inbox_id: inboxId,
      },
    });
  }

-  articles({ q, page = 1, since, until }) {
+  articles({ q, page = 1 }) {
    return axios.get(`${this.url}/articles`, {
      params: {
        q,
        page: page,
-        since,
-        until,
      },
    });
  }
@@ -1,134 +0,0 @@
-import searchAPI from '../search';
-import ApiClient from '../ApiClient';
-
-describe('#SearchAPI', () => {
-  it('creates correct instance', () => {
-    expect(searchAPI).toBeInstanceOf(ApiClient);
-    expect(searchAPI).toHaveProperty('get');
-    expect(searchAPI).toHaveProperty('contacts');
-    expect(searchAPI).toHaveProperty('conversations');
-    expect(searchAPI).toHaveProperty('messages');
-    expect(searchAPI).toHaveProperty('articles');
-  });
-
-  describe('API calls', () => {
-    const originalAxios = window.axios;
-    const axiosMock = {
-      get: vi.fn(() => Promise.resolve()),
-    };
-
-    beforeEach(() => {
-      window.axios = axiosMock;
-    });
-
-    afterEach(() => {
-      window.axios = originalAxios;
-      vi.clearAllMocks();
-    });
-
-    it('#get', () => {
-      searchAPI.get({ q: 'test query' });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search', {
-        params: { q: 'test query' },
-      });
-    });
-
-    it('#contacts', () => {
-      searchAPI.contacts({ q: 'test', page: 1 });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/contacts', {
-        params: { q: 'test', page: 1, since: undefined, until: undefined },
-      });
-    });
-
-    it('#contacts with date filters', () => {
-      searchAPI.contacts({
-        q: 'test',
-        page: 2,
-        since: 1700000000,
-        until: 1732000000,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/contacts', {
-        params: { q: 'test', page: 2, since: 1700000000, until: 1732000000 },
-      });
-    });
-
-    it('#conversations', () => {
-      searchAPI.conversations({ q: 'test', page: 1 });
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/search/conversations',
-        {
-          params: { q: 'test', page: 1, since: undefined, until: undefined },
-        }
-      );
-    });
-
-    it('#conversations with date filters', () => {
-      searchAPI.conversations({
-        q: 'test',
-        page: 1,
-        since: 1700000000,
-        until: 1732000000,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/search/conversations',
-        {
-          params: { q: 'test', page: 1, since: 1700000000, until: 1732000000 },
-        }
-      );
-    });
-
-    it('#messages', () => {
-      searchAPI.messages({ q: 'test', page: 1 });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/messages', {
-        params: {
-          q: 'test',
-          page: 1,
-          since: undefined,
-          until: undefined,
-          from: undefined,
-          inbox_id: undefined,
-        },
-      });
-    });
-
-    it('#messages with all filters', () => {
-      searchAPI.messages({
-        q: 'test',
-        page: 1,
-        since: 1700000000,
-        until: 1732000000,
-        from: 'contact:42',
-        inboxId: 10,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/messages', {
-        params: {
-          q: 'test',
-          page: 1,
-          since: 1700000000,
-          until: 1732000000,
-          from: 'contact:42',
-          inbox_id: 10,
-        },
-      });
-    });
-
-    it('#articles', () => {
-      searchAPI.articles({ q: 'test', page: 1 });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/articles', {
-        params: { q: 'test', page: 1, since: undefined, until: undefined },
-      });
-    });
-
-    it('#articles with date filters', () => {
-      searchAPI.articles({
-        q: 'test',
-        page: 2,
-        since: 1700000000,
-        until: 1732000000,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/articles', {
-        params: { q: 'test', page: 2, since: 1700000000, until: 1732000000 },
-      });
-    });
-  });
-});
@@ -66,7 +66,7 @@ textarea {
 // Field base styles (Input, TextArea, Select)
@layer components {
  .field-base {
-    @apply block box-border w-full transition-colors duration-[0.25s] ease-[ease-in-out] focus:outline-n-brand dark:focus:outline-n-brand appearance-none mx-0 mt-0 mb-4 py-2 px-3 rounded-lg text-sm font-normal bg-n-alpha-black2 placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10 text-n-slate-12 border-none outline outline-1 outline-n-weak dark:outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6;
+    @apply block box-border w-full transition-colors duration-[0.25s] ease-[ease-in-out] focus:outline-n-brand dark:focus:outline-n-brand appearance-none mx-0 mt-0 mb-4 py-2 px-3 rounded-lg text-base font-normal bg-n-alpha-black2 placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10 text-n-slate-12 border-none outline outline-1 outline-n-weak dark:outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6;
  }

  .field-disabled {
@@ -78,7 +78,7 @@ textarea {
  }
 }

-$form-input-selector: "input[type]:not([type='file']):not([type='checkbox']):not([type='radio']):not([type='range']):not([type='button']):not([type='submit']):not([type='reset']):not([type='color']):not([type='image']):not([type='hidden']):not(.reset-base):not(.no-margin)";
+$form-input-selector: "input[type]:not([type='file']):not([type='checkbox']):not([type='radio']):not([type='range']):not([type='button']):not([type='submit']):not([type='reset']):not([type='color']):not([type='image']):not([type='hidden']):not(.reset-base):not(.multiselect__input):not(.no-margin)";

 #{$form-input-selector} {
  @apply field-base h-10;
@@ -92,7 +92,7 @@ $form-input-selector: "input[type]:not([type='file']):not([type='checkbox']):not
  }
 }

-input[type='file'] {
+input[type='file']:not(.multiselect__input) {
  @apply leading-[1.15] mb-4 border-0 bg-transparent text-sm;
 }

@@ -126,6 +126,13 @@ label:has(.help-text) {
  }
 }

+// Error handling
+.has-multi-select-error {
+  div.multiselect {
+    @apply mb-1;
+  }
+}
+
 // FormKit support
 .formkit-outer[data-invalid='true'] {
  #{$form-input-selector},
@@ -143,7 +150,9 @@ label:has(.help-text) {
  #{$form-input-selector},
  input:not([type]),
  textarea,
-  select {
+  select,
+  .multiselect > .multiselect__tags,
+  .multiselect:not(.no-margin) {
    @apply field-error;
  }

@@ -94,52 +94,21 @@
    --gray-11: 100 100 100;
    --gray-12: 32 32 32;

-    --violet-1: 253 252 254;
-    --violet-2: 250 248 255;
-    --violet-3: 244 240 254;
-    --violet-4: 235 228 255;
-    --violet-5: 225 217 255;
-    --violet-6: 212 202 254;
-    --violet-7: 194 178 248;
-    --violet-8: 169 153 236;
-    --violet-9: 110 86 207;
-    --violet-10: 100 84 196;
-    --violet-11: 101 85 183;
-    --violet-12: 47 38 95;
-
-    --background-color: 247 247 247;
-    --surface-1: 254 254 254;
-    --surface-2: 255 255 255;
-    --surface-active: 255 255 255;
-    --background-input-box: 0, 0, 0, 0.03;
-    --text-blue: 1 22 44;
-    --text-purple: 2 4 49;
-    --text-amber: 37 24 1;
+    --background-color: 253 253 253;
+    --text-blue: 8 109 224;
    --border-container: 236 236 236;
-    --border-strong: 226 227 231;
+    --border-strong: 235 235 235;
    --border-weak: 234 234 234;
-    --border-blue-strong: 18 61 117;
    --solid-1: 255 255 255;
    --solid-2: 255 255 255;
    --solid-3: 255 255 255;
    --solid-active: 255 255 255;
-    --solid-amber: 255 228 181;
+    --solid-amber: 252 232 193;
    --solid-blue: 218 236 255;
-    --solid-blue-2: 251 253 255;
    --solid-iris: 230 231 255;
-    --solid-purple: 230 231 255;
-    --solid-red: 254 200 201;
-    --solid-amber-button: 255 221 141;
-    --card-color: 255 255 255;
-    --overlay: 0, 0, 0, 0.12;
-    --overlay-avatar: 255, 255, 255, 0.67;
-    --button-color: 255 255 255;
-    --button-hover-color: 255, 255, 255, 0.2;
-    --label-background: 247 247 247;
-    --label-border: 0, 0, 0, 0.04;

-    --alpha-1: 215, 215, 215, 0.22;
-    --alpha-2: 196, 197, 198, 0.22;
+    --alpha-1: 67, 67, 67, 0.06;
+    --alpha-2: 201, 202, 207, 0.15;
    --alpha-3: 255, 255, 255, 0.96;
    --black-alpha-1: 0, 0, 0, 0.12;
    --black-alpha-2: 0, 0, 0, 0.04;
@@ -240,56 +209,25 @@
    --gray-11: 180 180 180;
    --gray-12: 238 238 238;

-    --violet-1: 20 17 31;
-    --violet-2: 27 21 37;
-    --violet-3: 41 31 67;
-    --violet-4: 50 37 85;
-    --violet-5: 60 46 105;
-    --violet-6: 71 56 135;
-    --violet-7: 86 70 151;
-    --violet-8: 110 86 171;
-    --violet-9: 110 86 207;
-    --violet-10: 125 109 217;
-    --violet-11: 169 153 236;
-    --violet-12: 226 221 254;
-
-    --background-color: 28 29 32;
-    --surface-1: 20 21 23;
-    --surface-2: 22 23 26;
-    --surface-active: 53 57 66;
-    --background-input-box: 255, 255, 255, 0.02;
-    --text-blue: 213 234 255;
-    --text-purple: 232 233 254;
-    --text-amber: 255 247 234;
-    --border-strong: 46 45 50;
-    --border-weak: 31 31 37;
-    --border-blue-strong: 201 226 255;
+    --background-color: 18 18 19;
+    --border-strong: 52 52 52;
+    --border-weak: 38 38 42;
    --solid-1: 23 23 26;
    --solid-2: 29 30 36;
    --solid-3: 44 45 54;
    --solid-active: 53 57 66;
-    --solid-amber: 56 50 41;
-    --solid-blue: 15 57 102;
-    --solid-blue-2: 26 29 35;
+    --solid-amber: 42 37 30;
+    --solid-blue: 16 49 91;
    --solid-iris: 38 42 101;
-    --solid-purple: 51 51 107;
-    --solid-red: 90 33 34;
-    --solid-amber-button: 255 221 141;
-    --card-color: 28 30 34;
-    --overlay: 0, 0, 0, 0.4;
-    --overlay-avatar: 0, 0, 0, 0.05;
-    --button-color: 42 43 51;
-    --button-hover-color: 0, 0, 0, 0.15;
-    --label-background: 36 38 45;
-    --label-border: 255, 255, 255, 0.03;
+    --text-blue: 126 182 255;

-    --alpha-1: 35, 36, 42, 0.8;
-    --alpha-2: 147, 153, 176, 0.12;
-    --alpha-3: 33, 34, 38, 0.95;
+    --alpha-1: 36, 36, 36, 0.8;
+    --alpha-2: 139, 147, 182, 0.15;
+    --alpha-3: 36, 38, 45, 0.9;
    --black-alpha-1: 0, 0, 0, 0.3;
    --black-alpha-2: 0, 0, 0, 0.2;
    --border-blue: 39, 129, 246, 0.5;
-    --border-container: 255, 255, 255, 0;
+    --border-container: 236, 236, 236, 0;
    --white-alpha: 255, 255, 255, 0.1;
  }
 }
@@ -13,6 +13,7 @@
@import 'base';

 // Plugins
+@import 'plugins/multiselect';
@import 'plugins/date-picker';

 html,
@@ -65,84 +66,4 @@ body {
    -ms-overflow-style: none; /* IE and Edge */
    scrollbar-width: none; /* Firefox */
  }
-
-  /**
-   * ============================================================================
-   * TYPOGRAPHY UTILITIES
-   * ============================================================================
-   *
-   * | Class              | Use Case                                           |
-   * |--------------------|----------------------------------------------------|
-   * | .text-body-main    | <p>, <span>, general body text                     |
-   * | .text-body-para    | <p> for paragraphs, larger text blocks             |
-   * | .text-heading-1    | <h1>, page titles, panel headers                   |
-   * | .text-heading-2    | <h2>, section headings, card titles                |
-   * | .text-heading-3    | <h3>, card headings, breadcrumbs, subsections      |
-   * | .text-label        | <label>, form labels, field names                  |
-   * | .text-label-small  | <small>, footnotes, tags, badges, captions         |
-   * | .text-button       | <button>, standard button text                     |
-   * | .text-button-small | <button>, small/compact button text                |
-   */
-
-  /* body-text-main: Main text style for general body text */
-  .text-body-main {
-    @apply font-inter text-sm font-420;
-    line-height: 21px; /* 150% */
-    letter-spacing: -0.28px;
-  }
-
-  /* body-text-paragraph: For paragraphs or larger blocks of text */
-  .text-body-para {
-    @apply font-inter text-sm font-420;
-    line-height: 21px; /* 150% */
-    letter-spacing: -0.21px;
-  }
-
-  /* heading-1: Large heading for pages and panels */
-  .text-heading-1 {
-    @apply font-inter text-lg font-520;
-    line-height: 24px; /* 133.333% */
-    letter-spacing: -0.27px;
-  }
-
-  /* heading-2: Secondary heading for sections */
-  .text-heading-2 {
-    @apply font-inter text-base font-medium;
-    line-height: 24px; /* 133.333% */
-    letter-spacing: -0.27px;
-  }
-
-  /* heading-3: For card headings, breadcrumbs, subsections */
-  .text-heading-3 {
-    @apply font-inter text-sm font-medium;
-    line-height: 21px; /* 150% */
-    letter-spacing: -0.27px;
-  }
-
-  /* label: Standard label text for form fields */
-  .text-label {
-    @apply font-inter text-sm font-medium;
-    line-height: 21px; /* 150% */
-  }
-
-  /* label-small: Smallest font for labels, footnotes, tags */
-  .text-label-small {
-    @apply font-inter text-xs font-440;
-    line-height: 16px; /* 133.333% */
-    letter-spacing: -0.24px;
-  }
-
-  /* button-text: Text for standard size buttons */
-  .text-button {
-    @apply font-inter text-sm font-460;
-    line-height: 21px; /* 150% */
-    letter-spacing: -0.28px;
-  }
-
-  /* button-text-small: Text for smaller buttons */
-  .text-button-small {
-    @apply font-inter text-xs font-440;
-    line-height: 18px; /* 150% */
-    letter-spacing: -0.24px;
-  }
 }
@@ -0,0 +1,273 @@
+@mixin label-multiselect-hover {
+  &::after {
+    @apply text-n-brand;
+  }
+
+  &:hover {
+    @apply bg-n-slate-3;
+
+    &::after {
+      @apply text-n-blue-text;
+    }
+  }
+}
+
+.multiselect {
+  &:not(.no-margin) {
+    @apply mb-4;
+  }
+
+  &.invalid .multiselect__tags {
+    @apply border-0 outline outline-1 outline-n-ruby-8 dark:outline-n-ruby-8 hover:outline-n-ruby-9 dark:hover:outline-n-ruby-9 disabled:outline-n-ruby-8 dark:disabled:outline-n-ruby-8;
+  }
+
+  &.multiselect--disabled {
+    @apply opacity-50  rounded-lg cursor-not-allowed pointer-events-auto;
+
+    .multiselect__select {
+      @apply cursor-not-allowed bg-transparent rounded-lg;
+    }
+  }
+
+  .multiselect--active {
+    > .multiselect__tags {
+      @apply outline-n-blue-border;
+    }
+  }
+
+  .multiselect__select {
+    @apply min-h-[2.875rem] p-0 right-0 top-0;
+
+    &::before {
+      @apply right-0;
+    }
+  }
+
+  .multiselect__content-wrapper {
+    @apply bg-n-alpha-black2 text-n-slate-12 backdrop-blur-[100px] border-0 border-none outline outline-1 outline-n-weak rounded-b-lg;
+  }
+
+  .multiselect__content {
+    @apply max-w-full;
+
+    .multiselect__option {
+      @apply text-sm font-normal flex justify-between items-center;
+
+      span {
+        @apply inline-block overflow-hidden text-ellipsis whitespace-nowrap w-fit;
+      }
+
+      p {
+        @apply mb-0;
+      }
+
+      &::after {
+        @apply bottom-0 flex items-center justify-center text-center relative px-1 leading-tight;
+      }
+
+      &.multiselect__option--highlight {
+        @apply bg-n-alpha-black2 text-n-slate-12;
+      }
+
+      &.multiselect__option--highlight:hover {
+        @apply bg-n-brand/10 text-n-slate-12;
+
+        &::after {
+          @apply bg-transparent text-center text-n-slate-12;
+        }
+      }
+
+      &.multiselect__option--highlight::after {
+        @apply bg-transparent text-n-slate-12;
+      }
+
+      &.multiselect__option--selected {
+        @apply bg-n-brand/20 text-n-slate-12;
+
+        &::after {
+          @apply bg-transparent;
+        }
+
+        &.multiselect__option--highlight:hover {
+          @apply bg-transparent;
+
+          &::after:hover {
+            @apply text-n-slate-12 bg-transparent;
+          }
+        }
+      }
+    }
+  }
+
+  .multiselect__tags {
+    @apply bg-n-alpha-black2 border-0 grid items-center w-full border-none outline-1 outline outline-n-weak hover:outline-n-slate-6 m-0 min-h-[2.875rem] rounded-lg pt-0;
+
+    input {
+      @apply border-0 border-none bg-transparent dark:bg-transparent text-n-slate-12 placeholder:text-n-slate-10;
+    }
+  }
+
+  .multiselect__spinner {
+    background-color: transparent;
+  }
+
+  .multiselect__tags-wrap {
+    @apply inline-block leading-none mt-1;
+  }
+
+  .multiselect__placeholder {
+    @apply text-n-slate-10 font-normal pt-3;
+  }
+
+  .multiselect__tag {
+    @apply bg-n-alpha-white mt-1 text-n-slate-12 pr-6 pl-2.5 py-1.5;
+  }
+
+  .multiselect__tag-icon {
+    @include label-multiselect-hover;
+  }
+
+  .multiselect__input {
+    @apply text-sm h-[2.875rem] mb-0 p-0 shadow-none border-transparent hover:border-transparent hover:shadow-none focus:border-transparent focus:shadow-none active:border-transparent active:shadow-none;
+  }
+
+  .multiselect__single {
+    @apply bg-transparent text-n-slate-12 inline-block mb-0 py-3 px-2.5 overflow-hidden whitespace-nowrap text-ellipsis;
+  }
+}
+
+.sidebar-labels-wrap {
+  &.has-edited,
+  &:hover {
+    .multiselect {
+      @apply cursor-pointer;
+    }
+  }
+
+  .multiselect {
+    > .multiselect__select {
+      @apply invisible;
+    }
+
+    > .multiselect__tags {
+      @apply outline-transparent;
+    }
+
+    &.multiselect--active > .multiselect__tags {
+      @apply outline-n-blue-border;
+    }
+  }
+}
+
+.multiselect-wrap--small {
+  // To be removed one SLA reports date picker is created
+  &.tiny {
+    .multiselect.no-margin {
+      @apply min-h-[32px];
+    }
+
+    .multiselect__select {
+      @apply min-h-[32px] h-8;
+
+      &::before {
+        @apply top-[60%];
+      }
+    }
+
+    .multiselect__tags {
+      @apply min-h-[32px] max-h-[32px];
+
+      .multiselect__single {
+        @apply pt-1 pb-1;
+      }
+    }
+  }
+
+  .multiselect__tags,
+  .multiselect__input,
+  .multiselect {
+    @apply text-n-slate-12 rounded-lg text-sm  min-h-[2.5rem];
+  }
+
+  .multiselect__input {
+    @apply h-[2.375rem] min-h-[2.375rem];
+  }
+
+  .multiselect__single {
+    @apply items-center flex m-0 text-sm max-h-[2.375rem] bg-transparent text-n-slate-12 py-3 px-0.5;
+  }
+
+  .multiselect__placeholder {
+    @apply m-0 py-2 px-0.5;
+  }
+
+  .multiselect__tag {
+    @apply py-[6px] my-[1px];
+  }
+
+  .multiselect__select {
+    @apply min-h-[2.5rem];
+  }
+
+  .multiselect--disabled .multiselect__current,
+  .multiselect--disabled .multiselect__select {
+    @apply bg-transparent;
+  }
+}
+
+.multiselect--disabled {
+  background-color: rgba(var(--black-alpha-2)) !important;
+
+  .multiselect__tags {
+    @apply hover:outline-n-weak;
+  }
+}
+
+.multiselect--active {
+  .multiselect__select::before {
+    @apply top-[62%];
+  }
+}
+
+.multiselect__select::before {
+  top: 60% !important;
+}
+
+.multiselect-wrap--medium {
+  .multiselect__tags,
+  .multiselect__input {
+    @apply items-center flex;
+  }
+
+  .multiselect__tags,
+  .multiselect__input,
+  .multiselect {
+    @apply bg-n-alpha-black2 text-n-slate-12 text-sm h-12 min-h-[3rem];
+  }
+
+  .multiselect__input {
+    @apply h-[2.875rem] min-h-[2.875rem];
+    margin-bottom: 0 !important;
+  }
+
+  .multiselect__single {
+    @apply items-center flex m-0 text-sm py-1 px-0.5 bg-transparent text-n-slate-12;
+  }
+
+  .multiselect__placeholder {
+    @apply m-0 py-1 px-0.5;
+  }
+
+  .multiselect__select {
+    @apply min-h-[3rem];
+  }
+
+  .multiselect--disabled .multiselect__current,
+  .multiselect--disabled .multiselect__select {
+    @apply bg-transparent;
+  }
+
+  .multiselect__tags-wrap {
+    @apply flex-shrink-0;
+  }
+}
@@ -49,7 +49,7 @@ const handleFetchUsers = () => {
    <div class="flex flex-col gap-2 relative justify-between w-full">
      <div class="flex items-center gap-3 justify-between w-full">
        <div class="flex items-center gap-3">
-          <h3 class="text-heading-2 text-n-slate-12 line-clamp-1">
+          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
            {{ name }}
          </h3>
          <CardPopover
@@ -78,7 +78,7 @@ const handleFetchUsers = () => {
          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
        </div>
      </div>
-      <p class="text-n-slate-11 text-body-para line-clamp-1 mb-0 py-1">
+      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
        {{ description }}
      </p>
    </div>
@@ -20,7 +20,7 @@ const handleClick = () => {
  <CardLayout class="[&>div]:px-5 cursor-pointer" @click="handleClick">
    <div class="flex flex-col items-start gap-2">
      <div class="flex justify-between w-full items-center">
-        <h3 class="text-n-slate-12 text-heading-2">{{ title }}</h3>
+        <h3 class="text-n-slate-12 text-base font-medium">{{ title }}</h3>
        <Button
          xs
          slate
@@ -29,14 +29,14 @@ const handleClick = () => {
          @click.stop="handleClick"
        />
      </div>
-      <p class="text-n-slate-11 text-body-para mb-0">{{ description }}</p>
+      <p class="text-n-slate-11 text-sm mb-0">{{ description }}</p>
    </div>

    <ul class="flex flex-col items-start gap-3 mt-3">
      <li
        v-for="feature in features"
        :key="feature.id"
-        class="flex items-center gap-3 text-body-para"
+        class="flex items-center gap-3 text-sm"
      >
        <Icon
          :icon="feature.icon"
@@ -39,6 +39,7 @@ const policyA = withCount({
  description: 'Distributes conversations evenly among available agents',
  assignmentOrder: 'round_robin',
  conversationPriority: 'high',
+  enabled: true,
  inboxes: [mockInboxes[0], mockInboxes[1]],
  isFetchingInboxes: false,
 });
@@ -49,6 +50,7 @@ const policyB = withCount({
  description: 'Assigns based on capacity and workload',
  assignmentOrder: 'capacity_based',
  conversationPriority: 'medium',
+  enabled: true,
  inboxes: [mockInboxes[2], mockInboxes[3]],
  isFetchingInboxes: false,
 });
@@ -59,6 +61,7 @@ const emptyPolicy = withCount({
  description: 'Policy with no assigned inboxes',
  assignmentOrder: 'manual',
  conversationPriority: 'low',
+  enabled: false,
  inboxes: [],
  isFetchingInboxes: false,
 });
@@ -15,6 +15,7 @@ const props = defineProps({
  assignmentOrder: { type: String, default: '' },
  conversationPriority: { type: String, default: '' },
  assignedInboxCount: { type: Number, default: 0 },
+  enabled: { type: Boolean, default: false },
  inboxes: { type: Array, default: () => [] },
  isFetchingInboxes: { type: Boolean, default: false },
 });
@@ -60,19 +61,39 @@ const handleFetchInboxes = () => {
    <div class="flex flex-col gap-2 relative justify-between w-full">
      <div class="flex items-center gap-3 justify-between w-full">
        <div class="flex items-center gap-3">
-          <h3 class="text-heading-2 text-n-slate-12 line-clamp-1">
+          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
            {{ name }}
          </h3>
-          <CardPopover
-            :title="
-              t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER')
-            "
-            icon="i-lucide-inbox"
-            :count="assignedInboxCount"
-            :items="inboxes"
-            :is-fetching="isFetchingInboxes"
-            @fetch="handleFetchInboxes"
-          />
+          <div class="flex items-center gap-2">
+            <div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
+              <span
+                class="text-xs"
+                :class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
+              >
+                {{
+                  enabled
+                    ? t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
+                      )
+                    : t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
+                      )
+                }}
+              </span>
+            </div>
+            <CardPopover
+              :title="
+                t(
+                  'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER'
+                )
+              "
+              icon="i-lucide-inbox"
+              :count="assignedInboxCount"
+              :items="inboxes"
+              :is-fetching="isFetchingInboxes"
+              @fetch="handleFetchInboxes"
+            />
+          </div>
        </div>
        <div class="flex items-center gap-2">
          <Button
@@ -89,18 +110,18 @@ const handleFetchInboxes = () => {
          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
        </div>
      </div>
-      <p class="text-n-slate-11 text-body-para line-clamp-1 mb-0 py-1">
+      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
        {{ description }}
      </p>
      <div class="flex items-center gap-3 py-1.5">
-        <span v-if="order" class="text-n-slate-11 text-body-para">
+        <span v-if="order" class="text-n-slate-11 text-sm">
          {{
            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ORDER')}:`
          }}
          <span class="text-n-slate-12">{{ order }}</span>
        </span>
        <div v-if="order" class="w-px h-3 bg-n-strong" />
-        <span v-if="priority" class="text-n-slate-11 text-body-para">
+        <span v-if="priority" class="text-n-slate-11 text-sm">
          {{
            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.PRIORITY')}:`
          }}
@@ -19,15 +19,11 @@ defineProps({
  },
 });

-const emit = defineEmits(['delete', 'navigate']);
+const emit = defineEmits(['delete']);

 const handleDelete = itemId => {
  emit('delete', itemId);
 };
-
-const handleNavigate = item => {
-  emit('navigate', item);
-};
 </script>

 <template>
@@ -51,11 +47,7 @@ const handleNavigate = item => {
      :key="item.id"
      class="grid grid-cols-4 items-center gap-3 min-w-0 w-full justify-between h-[3.25rem] ltr:pr-2 rtl:pl-2"
    >
-      <button
-        type="button"
-        class="flex items-center gap-2 col-span-2 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 rounded-lg py-1 px-1.5 -ml-1.5 transition-colors cursor-pointer group"
-        @click="handleNavigate(item)"
-      >
+      <div class="flex items-center gap-2 col-span-2">
        <Icon
          v-if="item.icon"
          :icon="item.icon"
@@ -69,16 +61,10 @@ const handleNavigate = item => {
          :size="20"
          rounded-full
        />
-        <span
-          class="text-sm text-n-slate-12 truncate min-w-0 group-hover:text-n-blue-11 dark:group-hover:text-n-blue-10 transition-colors"
-        >
+        <span class="text-sm text-n-slate-12 truncate min-w-0">
          {{ item.name }}
        </span>
-        <Icon
-          icon="i-lucide-external-link"
-          class="size-3.5 text-n-slate-10 opacity-0 group-hover:opacity-100 transition-opacity flex-shrink-0"
-        />
-      </button>
+      </div>

      <div class="flex items-start gap-2 col-span-1">
        <span
@@ -2,7 +2,7 @@
 import { computed, ref, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
-import LabelItem from 'dashboard/components-next/label/LabelItem.vue';
+import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
 import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
 import { DURATION_UNITS } from 'dashboard/components-next/input/constants';

@@ -119,7 +119,7 @@ onMounted(() => {
            )
          "
          :items="filteredTags"
-          class="[&>button]:!text-n-blue-11 [&>div]:min-w-64"
+          class="[&>button]:!text-n-blue-text [&>div]:min-w-64"
          @add="onClickAddTag"
        />
      </div>
@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { ref, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Input from 'dashboard/components-next/input/Input.vue';
 import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
@@ -15,9 +15,6 @@ const fairDistributionLimit = defineModel('fairDistributionLimit', {
  },
 });

-// The model value is in seconds (for the backend/DB)
-// DurationInput works in minutes internally
-// We need to convert between seconds and minutes
 const fairDistributionWindow = defineModel('fairDistributionWindow', {
  type: Number,
  default: 3600,
@@ -28,17 +25,6 @@ const fairDistributionWindow = defineModel('fairDistributionWindow', {

 const windowUnit = ref(DURATION_UNITS.MINUTES);

-// Convert seconds to minutes for DurationInput
-const windowInMinutes = computed({
-  get() {
-    return Math.floor((fairDistributionWindow.value || 0) / 60);
-  },
-  set(minutes) {
-    fairDistributionWindow.value = minutes * 60;
-  },
-});
-
-// Detect unit based on minutes (converted from seconds)
 const detectUnit = minutes => {
  const m = Number(minutes) || 0;
  if (m === 0) return DURATION_UNITS.MINUTES;
@@ -48,7 +34,7 @@ const detectUnit = minutes => {
 };

 onMounted(() => {
-  windowUnit.value = detectUnit(windowInMinutes.value);
+  windowUnit.value = detectUnit(fairDistributionWindow.value);
 });
 </script>

@@ -87,9 +73,9 @@ onMounted(() => {
      <div
        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
      >
-        <!-- allow 10 mins to 999 days (in minutes) -->
+        <!-- allow 10 mins to 999 days -->
        <DurationInput
-          v-model:model-value="windowInMinutes"
+          v-model:model-value="fairDistributionWindow"
          v-model:unit="windowUnit"
          :min="10"
          :max="1438560"
@@ -0,0 +1,60 @@
+<script setup>
+const props = defineProps({
+  id: {
+    type: String,
+    required: true,
+  },
+  label: {
+    type: String,
+    required: true,
+  },
+  description: {
+    type: String,
+    required: true,
+  },
+  isActive: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['select']);
+
+const handleChange = () => {
+  if (!props.isActive) {
+    emit('select', props.id);
+  }
+};
+</script>
+
+<template>
+  <div
+    class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
+    :class="[
+      isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
+    ]"
+    @click="handleChange"
+  >
+    <div class="absolute top-4 right-4">
+      <input
+        :id="`${id}`"
+        :checked="isActive"
+        :value="id"
+        :name="id"
+        type="radio"
+        class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
+        @change="handleChange"
+      />
+    </div>
+
+    <!-- Content -->
+    <div class="flex flex-col gap-3 items-start">
+      <h3 class="text-sm font-medium text-n-slate-12">
+        {{ label }}
+      </h3>
+      <p class="text-sm text-n-slate-11">
+        {{ description }}
+      </p>
+    </div>
+  </div>
+</template>
@@ -6,6 +6,7 @@ const policyName = ref('Round Robin Policy');
 const description = ref(
  'Distributes conversations evenly among available agents'
 );
+const enabled = ref(true);
 </script>

 <template>
@@ -18,10 +19,13 @@ const description = ref(
        <BaseInfo
          v-model:policy-name="policyName"
          v-model:description="description"
+          v-model:enabled="enabled"
          name-label="Policy Name"
          name-placeholder="Enter policy name"
          description-label="Description"
          description-placeholder="Enter policy description"
+          status-label="Status"
+          status-placeholder="Active"
        />
      </div>
    </Variant>
@@ -1,6 +1,6 @@
 <script setup>
 import { ref } from 'vue';
-import RadioCard from './RadioCard.vue';
+import RadioCard from '../RadioCard.vue';

 const selectedOption = ref('round_robin');

@@ -20,11 +20,11 @@ const handleButtonClick = () => {
 </script>

 <template>
-  <section class="flex flex-col w-full h-full overflow-hidden bg-n-surface-1">
-    <header class="sticky top-0 z-10 px-6">
-      <div class="w-full max-w-5xl mx-auto">
+  <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
+    <header class="sticky top-0 z-10 px-6 lg:px-0">
+      <div class="w-full max-w-[60rem] mx-auto">
        <div class="flex items-center justify-between w-full h-20 gap-2">
-          <span class="text-heading-1 text-n-slate-12">
+          <span class="text-xl font-medium text-n-slate-12">
            {{ headerTitle }}
          </span>
          <div
@@ -43,8 +43,8 @@ const handleButtonClick = () => {
        </div>
      </div>
    </header>
-    <main class="flex-1 px-6 overflow-y-auto">
-      <div class="w-full max-w-5xl mx-auto py-4">
+    <main class="flex-1 px-6 overflow-y-auto lg:px-0">
+      <div class="w-full max-w-[60rem] mx-auto py-4">
        <slot name="default" />
      </div>
    </main>
@@ -306,7 +306,7 @@ defineExpose({ prepareCampaignDetails, isSubmitDisabled });
        variant="faded"
        color="slate"
        :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
        @click="handleCancel"
      />
      <Button
@@ -174,7 +174,7 @@ const handleSubmit = async () => {
        color="slate"
        type="button"
        :label="t('CAMPAIGN.SMS.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
        @click="handleCancel"
      />
      <Button
@@ -251,7 +251,7 @@ watch(
        color="slate"
        type="button"
        :label="t('CAMPAIGN.WHATSAPP.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
        @click="handleCancel"
      />
      <Button
@@ -19,7 +19,7 @@ const handleClick = () => {

 <template>
  <div
-    class="flex flex-col w-full outline-1 outline outline-n-container -outline-offset-1 group/cardLayout rounded-xl bg-n-solid-2"
+    class="flex flex-col w-full shadow outline-1 outline outline-n-container group/cardLayout rounded-2xl bg-n-solid-2"
  >
    <div
      class="flex w-full gap-3 py-5"
@@ -15,11 +15,11 @@ const emit = defineEmits(['search', 'update:sort']);
 </script>

 <template>
-  <header class="sticky top-0 z-10 px-6">
+  <header class="sticky top-0 z-10">
    <div
-      class="flex items-start sm:items-center justify-between w-full py-6 gap-2 mx-auto max-w-5xl"
+      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
    >
-      <span class="text-heading-1 truncate text-n-slate-12">
+      <span class="text-xl font-medium truncate text-n-slate-12">
        {{ headerTitle }}
      </span>
      <div class="flex items-center flex-row flex-shrink-0 gap-2">
@@ -35,10 +35,6 @@ const sortMenus = [
    label: t('COMPANIES.SORT_BY.OPTIONS.CREATED_AT'),
    value: 'created_at',
  },
-  {
-    label: t('COMPANIES.SORT_BY.OPTIONS.CONTACTS_COUNT'),
-    value: 'contacts_count',
-  },
 ];

 const orderingMenus = [
@@ -21,7 +21,7 @@ const updateCurrentPage = page => {

 <template>
  <section
-    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-surface-1"
+    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-background"
  >
    <div class="flex flex-col w-full h-full transition-all duration-300">
      <CompanyHeader
@@ -32,18 +32,17 @@ const updateCurrentPage = page => {
        @search="emit('search', $event)"
        @update:sort="emit('update:sort', $event)"
      />
-      <main class="flex-1 px-6 overflow-y-auto">
-        <div class="w-full mx-auto max-w-5xl py-4">
+      <main class="flex-1 overflow-y-auto">
+        <div class="w-full mx-auto max-w-[60rem]">
          <slot name="default" />
        </div>
      </main>
-      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0">
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
        <PaginationFooter
          current-page-info="COMPANIES_LAYOUT.PAGINATION_FOOTER.SHOWING"
          :current-page="currentPage"
          :total-items="totalItems"
          :items-per-page="25"
-          class="max-w-[67rem]"
          @update:current-page="updateCurrentPage"
        />
      </footer>
@@ -3,8 +3,8 @@ import { computed, watch, onMounted, ref } from 'vue';
 import { useRoute } from 'vue-router';
 import { useMapGetter, useStore } from 'dashboard/composables/store';

-import LabelItem from 'dashboard/components-next/label/LabelItem.vue';
-import AddLabel from 'dashboard/components-next/label/AddLabel.vue';
+import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
+import AddLabel from 'dashboard/components-next/Label/AddLabel.vue';

 const props = defineProps({
  contactId: {
@@ -73,7 +73,7 @@ const closeMobileSidebar = () => {

 <template>
  <section
-    class="flex w-full h-full overflow-hidden justify-evenly bg-n-surface-1"
+    class="flex w-full h-full overflow-hidden justify-evenly bg-n-background"
  >
    <div
      class="flex flex-col w-full h-full transition-all duration-300 ltr:2xl:ml-56 rtl:2xl:mr-56"
@@ -73,7 +73,7 @@ defineExpose({ dialogRef });
          target="_blank"
          rel="noopener noreferrer"
          download="import-contacts-sample.csv"
-          class="text-n-blue-11"
+          class="text-n-blue-text"
        >
          {{
            t('CONTACTS_LAYOUT.HEADER.ACTIONS.IMPORT_CONTACT.DOWNLOAD_LABEL')
@@ -44,7 +44,6 @@ const SOCIAL_CONFIG = {
  LINKEDIN: 'i-ri-linkedin-box-fill',
  FACEBOOK: 'i-ri-facebook-circle-fill',
  INSTAGRAM: 'i-ri-instagram-line',
-  TELEGRAM: 'i-ri-telegram-fill',
  TIKTOK: 'i-ri-tiktok-fill',
  TWITTER: 'i-ri-twitter-x-fill',
  GITHUB: 'i-ri-github-fill',
@@ -67,7 +66,6 @@ const defaultState = {
      facebook: '',
      github: '',
      instagram: '',
-      telegram: '',
      tiktok: '',
      linkedin: '',
      twitter: '',
@@ -105,13 +103,9 @@ const prepareStateBasedOnProps = () => {
    countryCode = '',
    country = '',
    city = '',
-    socialTelegramUserName = '',
    socialProfiles = {},
  } = additionalAttributes || {};

-  const telegramUsername =
-    socialProfiles?.telegram || socialTelegramUserName || '';
-
  Object.assign(state, {
    id,
    name,
@@ -125,10 +119,7 @@ const prepareStateBasedOnProps = () => {
      countryCode,
      country,
      city,
-      socialProfiles: {
-        ...socialProfiles,
-        telegram: telegramUsername,
-      },
+      socialProfiles,
    },
  });
 };
@@ -32,9 +32,9 @@ const emit = defineEmits([
 </script>

 <template>
-  <header class="sticky top-0 z-10 px-6">
+  <header class="sticky top-0 z-10">
    <div
-      class="flex items-start sm:items-center justify-between w-full py-6 gap-2 mx-auto max-w-5xl"
+      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
    >
      <span class="text-xl font-medium truncate text-n-slate-12">
        {{ headerTitle }}
@@ -68,7 +68,8 @@ const hasActiveSegments = computed(
 );
 const activeSegmentName = computed(() => props.activeSegment?.name);

-const openCreateNewContactDialog = () => {
+const openCreateNewContactDialog = async () => {
+  await createNewContactDialogRef.value?.contactsFormRef.resetValidation();
  createNewContactDialogRef.value?.dialogRef.open();
 };
 const openContactImportDialog = () =>
@@ -62,7 +62,7 @@ const activeFilterQueryData = computed(() => {
      t('CONTACTS_LAYOUT.FILTER.ACTIVE_FILTERS.CLEAR_FILTERS')
    "
    :show-clear-button="!hasActiveSegments"
-    class="max-w-5xl"
+    class="max-w-[60rem] px-6"
    @open-filter="emit('openFilter')"
    @clear-filters="emit('clearFilters')"
  />
@@ -5,7 +5,6 @@ import { useRoute } from 'vue-router';
 import ContactListHeaderWrapper from 'dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue';
 import ContactsActiveFiltersPreview from 'dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
-import ContactsLoadMore from 'dashboard/components-next/Contacts/ContactsLoadMore.vue';

 const props = defineProps({
  searchValue: { type: String, default: '' },
@@ -20,9 +19,6 @@ const props = defineProps({
  segmentsId: { type: [String, Number], default: 0 },
  hasAppliedFilters: { type: Boolean, default: false },
  isFetchingList: { type: Boolean, default: false },
-  useInfiniteScroll: { type: Boolean, default: false },
-  hasMore: { type: Boolean, default: false },
-  isLoadingMore: { type: Boolean, default: false },
 });

 const emit = defineEmits([
@@ -31,7 +27,6 @@ const emit = defineEmits([
  'search',
  'applyFilter',
  'clearFilters',
-  'loadMore',
 ]);

 const route = useRoute();
@@ -66,19 +61,11 @@ const updateCurrentPage = page => {
 const openFilter = () => {
  contactListHeaderWrapper.value?.onToggleFilters();
 };
-
-const showLoadMore = computed(() => {
-  return props.useInfiniteScroll && props.hasMore;
-});
-
-const showPagination = computed(() => {
-  return !props.useInfiniteScroll && props.showPaginationFooter;
-});
 </script>

 <template>
  <section
-    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-surface-1"
+    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-background"
  >
    <div class="flex flex-col w-full h-full transition-all duration-300">
      <ContactListHeaderWrapper
@@ -98,8 +85,8 @@ const showPagination = computed(() => {
        @apply-filter="emit('applyFilter', $event)"
        @clear-filters="emit('clearFilters')"
      />
-      <main class="flex-1 overflow-y-auto px-6">
-        <div class="w-full mx-auto max-w-5xl">
+      <main class="flex-1 overflow-y-auto">
+        <div class="w-full mx-auto max-w-[60rem]">
          <ContactsActiveFiltersPreview
            v-if="showActiveFiltersPreview"
            :active-segment="activeSegment"
@@ -107,19 +94,13 @@ const showPagination = computed(() => {
            @open-filter="openFilter"
          />
          <slot name="default" />
-          <ContactsLoadMore
-            v-if="showLoadMore"
-            :is-loading="isLoadingMore"
-            @load-more="emit('loadMore')"
-          />
        </div>
      </main>
-      <footer v-if="showPagination" class="sticky bottom-0 z-0">
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
        <PaginationFooter
          current-page-info="CONTACTS_LAYOUT.PAGINATION_FOOTER.SHOWING"
          :current-page="currentPage"
          :total-items="totalItems"
-          class="max-w-[67rem]"
          :items-per-page="itemsPerPage"
          @update:current-page="updateCurrentPage"
        />
@@ -1,28 +0,0 @@
-<script setup>
-import { useI18n } from 'vue-i18n';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-defineProps({
-  isLoading: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['loadMore']);
-
-const { t } = useI18n();
-</script>
-
-<template>
-  <div class="flex justify-center py-4">
-    <Button
-      :label="t('CONTACTS_LAYOUT.LOAD_MORE')"
-      :is-loading="isLoading"
-      variant="faded"
-      color="slate"
-      size="sm"
-      @click="emit('loadMore')"
-    />
-  </div>
-</template>
@@ -130,7 +130,7 @@ const onMergeContacts = async () => {
        variant="faded"
        color="slate"
        :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
        @click="resetState"
      />
      <Button
@@ -6,7 +6,6 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import { useAlert } from 'dashboard/composables';
 import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
-import { useCallsStore } from 'dashboard/stores/calls';

 import Button from 'dashboard/components-next/button/Button.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
@@ -68,17 +67,6 @@ const startCall = async inboxId => {
      contactId: props.contactId,
      inboxId,
    });
-    const { call_sid: callSid, conversation_id: conversationId } = response;
-
-    // Add call to store immediately so widget shows
-    const callsStore = useCallsStore();
-    callsStore.addCall({
-      callSid,
-      conversationId,
-      inboxId,
-      callDirection: 'outbound',
-    });
-
    useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
    navigateToConversation(response?.conversation_id);
  } catch (error) {
@@ -1,17 +0,0 @@
-<script setup>
-import { useI18n } from 'vue-i18n';
-
-const { t } = useI18n();
-</script>
-
-<template>
-  <div class="flex justify-between items-center px-4 py-4 w-full">
-    <div
-      class="flex justify-center items-center py-6 w-full custom-dashed-border"
-    >
-      <span class="text-sm text-n-slate-11">
-        {{ t('CONVERSATION_WORKFLOW.REQUIRED_ATTRIBUTES.NO_ATTRIBUTES') }}
-      </span>
-    </div>
-  </div>
-</template>
@@ -1,10 +1,8 @@
 <script setup>
-import { computed } from 'vue';
-
 import Button from 'dashboard/components-next/button/Button.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Label from 'dashboard/components-next/label/Label.vue';
 import AttributeBadge from 'dashboard/components-next/CustomAttributes/AttributeBadge.vue';
+import { computed } from 'vue';

 const props = defineProps({
  attribute: {
@@ -20,7 +18,7 @@ const props = defineProps({
 const emit = defineEmits(['edit', 'delete']);

 const iconByType = {
-  text: 'i-lucide-menu',
+  text: 'i-lucide-align-justify',
  checkbox: 'i-lucide-circle-check-big',
  list: 'i-lucide-list',
  date: 'i-lucide-calendar',
@@ -30,66 +28,61 @@ const iconByType = {

 const attributeIcon = computed(() => {
  const typeKey = props.attribute.type?.toLowerCase();
-  return iconByType[typeKey] || 'i-lucide-menu';
+  return iconByType[typeKey] || 'i-lucide-align-justify';
 });
 </script>

 <template>
-  <div class="flex flex-col py-4 min-w-0">
-    <div class="flex justify-between flex-row items-center gap-4 min-w-0">
-      <div class="flex items-center gap-4 min-w-0">
-        <div
-          class="flex items-center flex-shrink-0 size-10 justify-center rounded-xl outline outline-1 outline-n-weak -outline-offset-1"
-        >
-          <Icon :icon="attributeIcon" class="size-4 text-n-slate-11" />
-        </div>
-        <div class="flex flex-col gap-1.5 items-start min-w-0 overflow-hidden">
-          <div class="flex items-center gap-2 min-w-0">
-            <h4 class="text-heading-3 truncate text-n-slate-12 min-w-0">
-              {{ attribute.label }}
-            </h4>
-            <div class="flex items-center gap-1.5">
-              <Label :label="attribute.type" compact />
-              <AttributeBadge
-                v-for="badge in badges"
-                :key="badge.type"
-                :type="badge.type"
-              />
-            </div>
+  <div
+    class="flex flex-col gap-2 p-4 bg-n-solid-1 rounded-2xl outline outline-1 outline-n-container"
+  >
+    <div class="flex flex-wrap gap-2 justify-between items-center">
+      <div class="flex flex-wrap gap-2 items-center min-w-0">
+        <h4 class="text-sm font-medium truncate text-n-slate-12">
+          {{ attribute.label }}
+        </h4>
+        <div class="w-px h-3 bg-n-strong" />
+        <div class="flex gap-2 items-center text-sm text-n-slate-11">
+          <div class="flex items-center gap-1.5 text-n-slate-11">
+            <Icon :icon="attributeIcon" class="size-4" />
+            <span class="text-sm">{{ attribute.type }}</span>
          </div>
-          <div class="grid grid-cols-[auto_1fr] items-center gap-1.5">
-            <Icon icon="i-lucide-key-round" class="size-3.5 text-n-slate-11" />
-            <div class="flex items-center gap-2 min-w-0">
-              <span class="text-body-main text-n-slate-11 truncate">
-                {{ attribute.value }}
-              </span>
-              <template
-                v-if="attribute.attribute_description || attribute.description"
-              >
-                <div class="w-px h-3 rounded-lg bg-n-weak flex-shrink-0" />
-                <span class="text-body-main text-n-slate-11 truncate">
-                  {{ attribute.attribute_description || attribute.description }}
-                </span>
-              </template>
-            </div>
+          <div class="w-px h-3 bg-n-weak" />
+          <div class="flex items-center gap-1.5 text-n-slate-11">
+            <Icon icon="i-lucide-key-round" class="size-4" />
+            <span class="line-clamp-1 text-sm">{{ attribute.value }}</span>
          </div>
        </div>
      </div>
-      <div class="flex gap-3 justify-end flex-shrink-0">
-        <Button
-          icon="i-woot-edit-pen"
-          slate
-          sm
-          @click="emit('edit', attribute)"
+      <div class="flex gap-2 items-center">
+        <AttributeBadge
+          v-for="badge in badges"
+          :key="badge.type"
+          :type="badge.type"
+        />
+        <div
+          v-if="badges.length > 0"
+          class="w-px h-3 bg-n-strong ltr:ml-1.5 rtl:mr-1.5"
        />
        <Button
-          icon="i-woot-bin"
-          slate
-          sm
-          class="hover:enabled:text-n-ruby-11 hover:enabled:bg-n-ruby-2"
+          icon="i-lucide-pencil-line"
+          size="sm"
+          color="slate"
+          ghost
+          @click="emit('edit', attribute)"
+        />
+        <div class="w-px h-3 bg-n-strong" />
+        <Button
+          icon="i-lucide-trash"
+          size="sm"
+          color="slate"
+          ghost
          @click="emit('delete', attribute)"
        />
      </div>
    </div>
+    <p class="mb-0 text-sm text-n-slate-11">
+      {{ attribute.attribute_description || attribute.description || '' }}
+    </p>
  </div>
 </template>
@@ -1,58 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import { ATTRIBUTE_TYPES } from './constants';
-
-const props = defineProps({
-  attribute: {
-    type: Object,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['delete']);
-
-const iconByType = {
-  [ATTRIBUTE_TYPES.TEXT]: 'i-lucide-align-justify',
-  [ATTRIBUTE_TYPES.CHECKBOX]: 'i-lucide-circle-check-big',
-  [ATTRIBUTE_TYPES.LIST]: 'i-lucide-list',
-  [ATTRIBUTE_TYPES.DATE]: 'i-lucide-calendar',
-  [ATTRIBUTE_TYPES.LINK]: 'i-lucide-link',
-  [ATTRIBUTE_TYPES.NUMBER]: 'i-lucide-hash',
-};
-
-const attributeIcon = computed(() => {
-  const typeKey = props.attribute.type?.toLowerCase();
-  return iconByType[typeKey] || 'i-lucide-align-justify';
-});
-
-const handleDelete = () => {
-  emit('delete', props.attribute);
-};
-</script>
-
-<template>
-  <div class="flex justify-between items-center px-4 py-3 w-full">
-    <div class="flex gap-3 items-center">
-      <h5 class="text-heading-3 text-n-slate-12 line-clamp-1">
-        {{ attribute.label }}
-      </h5>
-      <div class="w-px h-2.5 bg-n-slate-5" />
-      <div class="flex gap-1.5 items-center">
-        <Icon :icon="attributeIcon" class="size-4 text-n-slate-11" />
-        <span class="text-body-para text-n-slate-11">{{ attribute.type }}</span>
-      </div>
-      <div class="w-px h-2.5 bg-n-slate-5" />
-      <div class="flex gap-1.5 items-center">
-        <Icon icon="i-lucide-key-round" class="size-4 text-n-slate-11" />
-        <span class="text-body-para text-n-slate-11">{{
-          attribute.value
-        }}</span>
-      </div>
-    </div>
-    <div class="flex gap-2 items-center">
-      <Button icon="i-lucide-trash" sm slate ghost @click.stop="handleDelete" />
-    </div>
-  </div>
-</template>
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Pranav	80eac55b63	fix style	2025-12-19 12:40:13 -08:00
Pranav	b1c4ac7ede	Update dashboard icons	2025-12-19 12:14:23 -08:00
Pranav	05f9c3053d	SuperAdmin	2025-12-18 12:59:45 -08:00
@@ -1 +1 @@
 .13.0
 .7.0
@@ -1 +1 @@
 .11.1
 .8.0
@@ -1 +1 @@
 .5.0
 .4.3