test(playwright): add agent onboarding and inbox creation UI tests (#14707)

Adds E2E UI tests for two core Phase 2 flows, building on the Playwright
setup from #13578.

**Agent onboarding** — validates the Agents settings page, Add Agent
modal elements, form validation (name + email required, submit disabled
until valid), and cancel behaviour.

**Inbox creation** — walks through the full API channel inbox creation
journey: channel selection → form fill → agent assignment → finish
screen.

## What changed

New UI component objects (`tests/playwright/components/ui/`):
- `agent-page.component.ts`
- `add-agent-modal.component.ts`
- `add-agents-form.component.ts`
- `settings-inbox-page.component.ts`
- `channel-selector.component.ts`
- `api-channel-form.component.ts`
- `finish-setup.component.ts`

New test specs (`tests/playwright/tests/e2e/ui/`):
- `agent-onboarding-flow-ui-validation.spec.ts`
- `inbox-creation-flow.spec.ts`

Updated `components/ui/index.ts` barrel export to include all new
components.

## How to test

```bash
cd tests/playwright
npx playwright test tests/e2e/ui/
```

All 5 tests pass locally (3 login + 2 new flows).

Closes part of the Phase 2 scope from the [Playwright E2E discussion
#13500](https://github.com/orgs/chatwoot/discussions/13500).

---------

Co-authored-by: Sony Mathew <sony@chatwoot.com>
Co-authored-by: Sony Mathew <2040199+sony-mathew@users.noreply.github.com>

VERSION_CW

@@ -1 +1 @@
-4.16.0
+4.16.1

app/builders/agent_builder.rb

@@ -2,6 +2,14 @@
 # It initializes with necessary attributes and provides a perform method
 # to create a user and account user in a transaction.
 class AgentBuilder
+  LIMIT_EXCEEDED_MESSAGE = 'Account limit exceeded. Please purchase more licenses'.freeze
+
+  class LimitExceededError < StandardError
+    def initialize
+      super(AgentBuilder::LIMIT_EXCEEDED_MESSAGE)
+    end
+  end
+
   # Initializes an AgentBuilder with necessary attributes.
   # @param email [String] the email of the user.
   # @param name [String] the name of the user.
@@ -14,15 +22,23 @@ class AgentBuilder
   # Creates a user and account user in a transaction.
   # @return [User] the created user.
   def perform
-    ActiveRecord::Base.transaction do
-      @user = find_or_create_user
-      create_account_user
+    account.with_lock do
+      raise LimitExceededError unless can_add_agent?
+
+      ActiveRecord::Base.transaction do
+        @user = find_or_create_user
+        create_account_user
+      end
     end
     @user
   end
 
   private
 
+  def can_add_agent?
+    account.usage_limits[:agents] > account.account_users.count
+  end
+
   # Finds a user by email or creates a new one with a temporary password.
   # @return [User] the found or created user.
   def find_or_create_user

app/controllers/api/v1/accounts/agents_controller.rb

@@ -1,8 +1,6 @@
 class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
   before_action :fetch_agent, except: [:create, :index, :bulk_create]
   before_action :check_authorization
-  before_action :validate_limit, only: [:create]
-  before_action :validate_limit_for_bulk_create, only: [:bulk_create]
 
   def index
     @agents = agents
@@ -20,6 +18,8 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     )
 
     @agent = builder.perform
+  rescue AgentBuilder::LimitExceededError => e
+    render_payment_required(e.message)
   end
 
   def update
@@ -36,25 +36,13 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
   def bulk_create
     emails = params[:emails]
 
-    emails.each do |email|
-      builder = AgentBuilder.new(
-        email: email,
-        name: email.split('@').first,
-        inviter: current_user,
-        account: Current.account
-      )
-      begin
-        builder.perform
-      rescue ActiveRecord::RecordInvalid => e
-        Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
-      end
-    end
-
+    bulk_create_agents(emails)
     # This endpoint is used to bulk create agents during onboarding
     # onboarding_step key in present in Current account custom attributes, since this is a one time operation
-    Current.account.custom_attributes.delete('onboarding_step')
-    Current.account.save!
+    clear_onboarding_step
     head :ok
+  rescue AgentBuilder::LimitExceededError => e
+    render_payment_required(e.message)
   end
 
   private
@@ -87,22 +75,33 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     @agents ||= Current.account.users.order_by_full_name.includes(:account_users, { avatar_attachment: [:blob] })
   end
 
-  def validate_limit_for_bulk_create
-    limit_available = params[:emails].count <= available_agent_count
+  def bulk_create_agents(emails)
+    Current.account.with_lock do
+      raise AgentBuilder::LimitExceededError if emails.count > available_agent_count
 
-    render_payment_required('Account limit exceeded. Please purchase more licenses') unless limit_available
+      emails.each { |email| create_agent_from_email(email) }
+    end
   end
 
-  def validate_limit
-    render_payment_required('Account limit exceeded. Please purchase more licenses') unless can_add_agent?
+  def create_agent_from_email(email)
+    builder = AgentBuilder.new(
+      email: email,
+      name: email.split('@').first,
+      inviter: current_user,
+      account: Current.account
+    )
+    builder.perform
+  rescue ActiveRecord::RecordInvalid => e
+    Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
+  end
+
+  def clear_onboarding_step
+    Current.account.custom_attributes.delete('onboarding_step')
+    Current.account.save!
   end
 
   def available_agent_count
-    Current.account.usage_limits[:agents] - agents.count
-  end
-
-  def can_add_agent?
-    available_agent_count.positive?
+    Current.account.usage_limits[:agents] - Current.account.account_users.count
   end
 
   def delete_user_record(agent)

app/controllers/api/v1/accounts/integrations/base_controller.rb

@@ -0,0 +1,9 @@
+class Api::V1::Accounts::Integrations::BaseController < Api::V1::Accounts::BaseController
+  private
+
+  # Managing an integration hook (create/update/destroy) is admin-only, enforced via HookPolicy.
+  # Subclasses opt in per action with `before_action :check_authorization, only: [...]`.
+  def check_authorization
+    authorize(:hook)
+  end
+end

app/controllers/api/v1/accounts/integrations/hooks_controller.rb

@@ -1,4 +1,4 @@
-class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::Integrations::BaseController
   before_action :fetch_hook, except: [:create]
   before_action :check_authorization
 
@@ -35,10 +35,6 @@ class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::Base
     @hook = Current.account.hooks.find(params[:id])
   end
 
-  def check_authorization
-    authorize(:hook)
-  end
-
   def permitted_params
     params.require(:hook).permit(:app_id, :inbox_id, :status, settings: {})
   end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,6 +1,7 @@
-class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Integrations::BaseController
   before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
   before_action :fetch_hook, only: [:destroy]
+  before_action :check_authorization, only: [:destroy]
 
   def destroy
     revoke_linear_token

app/controllers/api/v1/accounts/integrations/notion_controller.rb

@@ -1,5 +1,6 @@
-class Api::V1::Accounts::Integrations::NotionController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Integrations::NotionController < Api::V1::Accounts::Integrations::BaseController
   before_action :fetch_hook, only: [:destroy]
+  before_action :check_authorization, only: [:destroy]
 
   def destroy
     @hook.destroy!

app/controllers/api/v1/accounts/integrations/shopify_controller.rb

@@ -1,7 +1,8 @@
-class Api::V1::Accounts::Integrations::ShopifyController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Integrations::ShopifyController < Api::V1::Accounts::Integrations::BaseController
   include Shopify::IntegrationHelper
   before_action :setup_shopify_context, only: [:orders]
   before_action :fetch_hook, except: [:auth]
+  before_action :check_authorization, only: [:destroy]
   before_action :validate_contact, only: [:orders]
 
   def auth

app/controllers/webhooks/whatsapp_controller.rb

@@ -47,18 +47,10 @@ class Webhooks::WhatsappController < ActionController::API
     metadata = params.dig(:entry, 0, :changes, 0, :value, :metadata)
     return if metadata.blank?
 
-    phone_number = normalized_phone_number(metadata[:display_phone_number])
-    phone_number_id = metadata[:phone_number_id]
-    channel = Channel::Whatsapp.find_by(phone_number: phone_number)
-
-    return channel if channel && channel.provider_config['phone_number_id'] == phone_number_id
-  end
-
-  def normalized_phone_number(phone_number)
-    return if phone_number.blank?
-
-    phone_number = phone_number.to_s
-    phone_number.start_with?('+') ? phone_number : "+#{phone_number}"
+    Whatsapp::WebhookChannelFinderService.new(
+      display_phone_number: metadata[:display_phone_number],
+      phone_number_id: metadata[:phone_number_id]
+    ).perform
   end
 
   def inactive_whatsapp_number?

app/javascript/dashboard/api/captain/assistant.js

@@ -26,13 +26,20 @@ class CaptainAssistant extends ApiClient {
     });
   }
 
-  getStats({ assistantId, range, signal }) {
+  getMetrics({ assistantId, range, signal }) {
     const requestConfig = {
       params: { range, timezone_offset: getTimezoneOffset() },
     };
     if (signal) requestConfig.signal = signal;
 
-    return axios.get(`${this.url}/${assistantId}/stats`, requestConfig);
+    return axios.get(`${this.url}/${assistantId}/metrics`, requestConfig);
+  }
+
+  getFaqStats({ assistantId, signal }) {
+    const requestConfig = {};
+    if (signal) requestConfig.signal = signal;
+
+    return axios.get(`${this.url}/${assistantId}/faq_stats`, requestConfig);
   }
 
   getSummary({ assistantId, range, stats }) {

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.vue

@@ -28,7 +28,12 @@ const inboxes = computed(() => {
     return {
       name: inbox.name,
       id: inbox.id,
-      icon: getInboxIconByType(inbox.channelType, inbox.medium, 'line'),
+      icon: getInboxIconByType(
+        inbox.channelType,
+        inbox.medium,
+        'line',
+        inbox.voiceEnabled
+      ),
     };
   });
 });

app/javascript/dashboard/components-next/Calls/CallListItem.vue

@@ -3,6 +3,7 @@ import { computed } from 'vue';
 import { useRoute } from 'vue-router';
 import { useI18n } from 'vue-i18n';
 import { relativeDayTimestamp } from 'shared/helpers/timeHelper';
+import { getInboxVoiceIcon } from 'dashboard/helper/inbox';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import AudioPlayer from 'dashboard/components-next/audio/AudioPlayer.vue';
@@ -60,7 +61,7 @@ const resultLabel = computed(() => {
 });
 
 const providerIcon = computed(() =>
-  props.call.provider === 'whatsapp' ? 'i-woot-whatsapp' : 'i-lucide-phone'
+  getInboxVoiceIcon(props.call.inbox.channelType, props.call.inbox.medium)
 );
 
 const createdAtLabel = computed(() =>
@@ -150,7 +151,7 @@ const conversationRoute = computed(() => ({
   <div
     class="hidden items-center gap-x-1.5 gap-y-2.5 border-b border-n-weak lg:flex lg:items-center lg:gap-1.5"
   >
-    <div class="flex items-center gap-2.5 min-w-0 w-40 shrink-0 py-3.5">
+    <div class="flex items-center gap-2.5 min-w-0 w-52 shrink-0 py-3.5">
       <Avatar
         :src="call.contact.avatar"
         :name="contactName"
@@ -169,9 +170,12 @@ const conversationRoute = computed(() => ({
     >
       <div class="flex items-center gap-x-2 min-w-0 lg:contents py-3.5">
         <CallStatusBadge :kind="kind" class="shrink-0" />
-        <template v-if="agentActionLabel">
+        <div
+          v-if="agentActionLabel"
+          class="gap-x-1.5 min-w-0 flex items-center"
+        >
           <span
-            class="text-label-small text-n-slate-10 truncate min-w-0 shrink min-w-8"
+            class="text-label-small text-n-slate-10 truncate shrink min-w-8 xl:min-w-14"
           >
             {{ agentActionLabel }}
           </span>
@@ -192,7 +196,7 @@ const conversationRoute = computed(() => ({
               {{ call.agent.name }}
             </span>
           </span>
-        </template>
+        </div>
         <span
           v-else-if="resultLabel"
           class="text-body-main truncate text-n-slate-10 min-w-0 shrink-[20]"
@@ -212,10 +216,10 @@ const conversationRoute = computed(() => ({
         content: call.inbox.name,
         delay: { show: 500, hide: 0 },
       }"
-      class="flex items-center gap-1.5 justify-start min-w-14 shrink-[100] py-3.5"
+      class="flex items-center gap-1 justify-end w-40 min-w-4 shrink-[100] py-3.5"
     >
       <Icon :icon="providerIcon" class="size-4 text-n-slate-11 shrink-0" />
-      <span class="text-body-main truncate text-n-slate-11">
+      <span class="text-body-main truncate text-n-slate-11 min-w-0">
         {{ call.inbox.name }}
       </span>
     </div>
@@ -232,7 +236,7 @@ const conversationRoute = computed(() => ({
         content: createdAtLabel,
         delay: { show: 500, hide: 0 },
       }"
-      class="text-label-small text-end text-n-slate-11 truncate py-3.5 tabular-nums justify-self-end w-16 shrink-0"
+      class="text-label-small text-end text-n-slate-11 truncate py-3.5 tabular-nums justify-self-end min-w-16 max-w-20 shrink-0"
     >
       {{ createdAtLabel }}
     </span>

app/javascript/dashboard/components-next/Calls/CallsFilterBar.vue

@@ -5,6 +5,7 @@ import { useI18n } from 'vue-i18n';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 
 const props = defineProps({
   // Null while a fetch is in flight so stale counts are never shown.
@@ -117,10 +118,16 @@ const moreFiltersSections = computed(() => [
   },
 ]);
 
+const selectedAssignee = computed(
+  () => props.agents.find(agent => agent.id === assigneeId.value) || null
+);
+
 const selectedAssigneeLabel = computed(
-  () =>
-    props.agents.find(agent => agent.id === assigneeId.value)?.name ||
-    t('CALLS_PAGE.FILTERS.ASSIGNEE')
+  () => selectedAssignee.value?.name || t('CALLS_PAGE.FILTERS.ASSIGNEE')
+);
+
+const isOtherActivitySelected = computed(() =>
+  OTHER_ACTIVITIES.includes(activity.value)
 );
 
 const hasMoreFilters = computed(() => Boolean(inboxId.value));
@@ -143,7 +150,7 @@ const applyMoreFilter = ({ action, value }) => {
 
 <template>
   <div class="flex flex-wrap items-center justify-between gap-3">
-    <div class="flex flex-wrap items-center gap-3">
+    <div class="flex flex-wrap items-center gap-2">
       <span v-if="!activity" class="text-heading-3 text-n-slate-11 shrink-0">
         {{
           totalCount === null
@@ -157,13 +164,13 @@ const applyMoreFilter = ({ action, value }) => {
         color="blue"
         size="sm"
         :icon="ACTIVITY_ICONS[activity]"
-        class="shrink-0"
+        class="shrink-0 !h-7 !px-2"
         @click="setActivity(null)"
       >
         {{ activeChipLabel }}
         <Icon icon="i-lucide-x" />
       </Button>
-      <div class="w-px h-4 bg-n-strong shrink-0" />
+      <div class="w-px h-3.5 mx-1 bg-n-strong shrink-0" />
       <Button
         v-for="chip in inactiveChips"
         :key="chip"
@@ -172,7 +179,7 @@ const applyMoreFilter = ({ action, value }) => {
         size="sm"
         :icon="ACTIVITY_ICONS[chip]"
         :label="activityLabel(chip)"
-        class="shrink-0 text-n-slate-12"
+        class="shrink-0 text-n-slate-11 !h-7 !px-2"
         @click="setActivity(chip)"
       />
       <OnClickOutside
@@ -184,7 +191,10 @@ const applyMoreFilter = ({ action, value }) => {
           color="slate"
           size="sm"
           icon="i-lucide-phone"
-          class="text-n-slate-12"
+          class="!h-7 !px-2"
+          :class="
+            isOtherActivitySelected ? 'text-n-slate-12' : 'text-n-slate-11'
+          "
           @click="toggleMenu('activity')"
         >
           {{ t('CALLS_PAGE.FILTERS.OTHER_ACTIVITY') }}
@@ -208,10 +218,19 @@ const applyMoreFilter = ({ action, value }) => {
           variant="outline"
           color="slate"
           size="sm"
-          icon="i-lucide-user-round-cog"
-          class="max-w-52 text-n-slate-12"
+          icon="i-woot-empty-assignee"
+          class="max-w-52 !h-7 !px-2"
+          :class="assigneeId ? 'text-n-slate-12' : 'text-n-slate-11'"
           @click="toggleMenu('assignee')"
         >
+          <template v-if="selectedAssignee" #icon>
+            <Avatar
+              :src="selectedAssignee.thumbnail"
+              :name="selectedAssignee.name"
+              :size="16"
+              rounded-full
+            />
+          </template>
           <span class="truncate">{{ selectedAssigneeLabel }}</span>
           <Icon icon="i-lucide-chevron-down" class="text-n-slate-11 shrink-0" />
         </Button>
@@ -228,8 +247,9 @@ const applyMoreFilter = ({ action, value }) => {
           variant="outline"
           size="sm"
           icon="i-lucide-list-filter"
+          class="!h-7 !px-2"
           :color="hasMoreFilters ? 'blue' : 'slate'"
-          :class="hasMoreFilters ? '' : 'text-n-slate-12'"
+          :class="hasMoreFilters ? '' : 'text-n-slate-11'"
           @click="toggleMenu('more')"
         >
           {{ t('CALLS_PAGE.FILTERS.MORE_FILTERS') }}

app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue

@@ -83,8 +83,12 @@ const campaignStatus = computed(() => {
 const inboxName = computed(() => props.inbox?.name || '');
 
 const inboxIcon = computed(() => {
-  const { medium, channel_type: type } = props.inbox;
-  return getInboxIconByType(type, medium);
+  const {
+    medium,
+    channel_type: type,
+    voice_enabled: voiceEnabled,
+  } = props.inbox;
+  return getInboxIconByType(type, medium, 'fill', voiceEnabled);
 });
 </script>
 

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue

@@ -48,8 +48,8 @@ const inbox = computed(() => props.stateInbox);
 const inboxName = computed(() => inbox.value?.name);
 
 const inboxIcon = computed(() => {
-  const { channelType, medium } = inbox.value;
-  return getInboxIconByType(channelType, medium);
+  const { channelType, medium, voiceEnabled } = inbox.value;
+  return getInboxIconByType(channelType, medium, 'fill', voiceEnabled);
 });
 
 const lastActivityAt = computed(() => {

app/javascript/dashboard/components-next/Inbox/InboxCard.vue

@@ -49,8 +49,8 @@ const isUnread = computed(() => !props.inboxItem?.readAt);
 const inbox = computed(() => props.stateInbox);
 
 const inboxIcon = computed(() => {
-  const { channelType, medium } = inbox.value;
-  return getInboxIconByType(channelType, medium);
+  const { channelType, medium, voiceEnabled } = inbox.value;
+  return getInboxIconByType(channelType, medium, 'fill', voiceEnabled);
 });
 
 const hasSlaThreshold = computed(() => {

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -234,6 +234,7 @@ onMounted(() => resetContacts());
     ref="popoverRef"
     :align="align"
     :show-content-border="false"
+    :close-on-scroll="false"
     @show="onPopoverShow"
     @hide="onPopoverHide"
   >

app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js

@@ -37,10 +37,11 @@ const transformInbox = ({
   channelType,
   phoneNumber,
   medium,
+  voiceEnabled,
   ...rest
 }) => ({
   id,
-  icon: getInboxIconByType(channelType, medium, 'line'),
+  icon: getInboxIconByType(channelType, medium, 'line', voiceEnabled),
   label: generateLabelForContactableInboxesList({
     name,
     email,
@@ -54,6 +55,7 @@ const transformInbox = ({
   phoneNumber,
   channelType,
   medium,
+  voiceEnabled,
   ...rest,
 });
 

app/javascript/dashboard/components-next/NewConversation/helpers/specs/composeConversationHelper.spec.js

@@ -79,6 +79,20 @@ describe('composeConversationHelper', () => {
         channelType: INBOX_TYPES.EMAIL,
       });
     });
+
+    it('uses the voice glyph for a voice-enabled inbox', () => {
+      const inboxes = [
+        {
+          id: 2,
+          name: 'WhatsApp Cloud',
+          channelType: INBOX_TYPES.WHATSAPP,
+          voiceEnabled: true,
+        },
+      ];
+
+      const result = helpers.buildContactableInboxesList(inboxes);
+      expect(result[0].icon).toBe('i-woot-whatsapp-voice');
+    });
   });
 
   describe('getCapitalizedNameFromEmail', () => {

app/javascript/dashboard/components-next/audio/AudioPlayer.vue

@@ -117,8 +117,8 @@ const downloadRecording = () => {
     >
       <template #icon>
         <Icon
-          :icon="isPlaying ? 'i-lucide-pause' : 'i-lucide-play'"
-          class="size-4 flex-shrink-0"
+          :icon="isPlaying ? 'i-woot-audio-pause' : 'i-woot-audio-play'"
+          class="size-4 flex-shrink-0 text-n-slate-11"
         />
       </template>
     </Button>
@@ -127,10 +127,10 @@ const downloadRecording = () => {
       min="0"
       :max="duration || 0"
       :value="currentTime"
-      class="flex-1 min-w-0 lg:grow-0 lg:basis-24 h-1 rounded-lg appearance-none cursor-pointer bg-n-slate-12/30 accent-n-slate-11"
+      class="flex-1 min-w-0 lg:grow-0 lg:basis-24 h-0.5 rounded-full appearance-none cursor-pointer bg-n-slate-12/30 [&::-webkit-slider-thumb]:appearance-none [&::-webkit-slider-thumb]:size-2 [&::-webkit-slider-thumb]:rounded-full [&::-webkit-slider-thumb]:bg-n-slate-11 [&::-moz-range-thumb]:appearance-none [&::-moz-range-thumb]:size-2 [&::-moz-range-thumb]:border-0 [&::-moz-range-thumb]:rounded-full [&::-moz-range-thumb]:bg-n-slate-11"
       @input="seek"
     />
-    <span class="text-sm tabular-nums text-n-slate-11 shrink-0">
+    <span class="text-label-small tabular-nums text-n-slate-11 shrink-0">
       {{ displayedTime }}
     </span>
     <div class="w-px h-3.5 bg-n-slate-6 shrink-0" />

app/javascript/dashboard/components-next/captain/assistant/InboxCard.vue

@@ -58,8 +58,12 @@ const menuItems = computed(() => [
 ]);
 
 const icon = computed(() => {
-  const { medium, channel_type: type } = props.inbox;
-  return getInboxIconByType(type, medium, 'outline');
+  const {
+    medium,
+    channel_type: type,
+    voice_enabled: voiceEnabled,
+  } = props.inbox;
+  return getInboxIconByType(type, medium, 'outline', voiceEnabled);
 });
 
 const handleAction = ({ action, value }) => {

app/javascript/dashboard/components-next/icon/ChannelIcon.vue

@@ -1,6 +1,5 @@
 <script setup>
 import { computed, toRef } from 'vue';
-import { isVoiceCallEnabled } from 'dashboard/helper/inbox';
 import { useChannelIcon, useChannelBrandIcon } from './provider';
 import Icon from 'next/icon/Icon.vue';
 
@@ -21,7 +20,6 @@ defineOptions({ inheritAttrs: false });
 
 const inboxRef = toRef(props, 'inbox');
 
-const hasVoiceBadge = computed(() => isVoiceCallEnabled(props.inbox));
 const channelIcon = useChannelIcon(inboxRef);
 const brandIcon = useChannelBrandIcon(inboxRef);
 
@@ -31,13 +29,7 @@ const icon = computed(() =>
 </script>
 
 <template>
-  <span class="relative inline-flex" v-bind="$attrs">
+  <span class="inline-flex" v-bind="$attrs">
     <Icon :icon="icon" class="size-full" />
-    <span
-      v-if="hasVoiceBadge"
-      class="absolute top-0 ltr:right-0 rtl:left-0 inline-flex items-center justify-center size-2 rounded-full bg-n-surface-1"
-    >
-      <Icon icon="i-lucide-audio-lines" class="size-1.5 text-n-slate-12" />
-    </span>
   </span>
 </template>

app/javascript/dashboard/components-next/icon/provider.js

@@ -1,4 +1,9 @@
-import { INBOX_TYPES, TWILIO_CHANNEL_MEDIUM } from 'dashboard/helper/inbox';
+import {
+  INBOX_TYPES,
+  TWILIO_CHANNEL_MEDIUM,
+  isVoiceCallEnabled,
+  getInboxVoiceIcon,
+} from 'dashboard/helper/inbox';
 import { computed } from 'vue';
 
 const channelTypeIconMap = {
@@ -61,16 +66,9 @@ export function useChannelIcon(inbox) {
       icon = 'i-woot-whatsapp';
     }
 
-    // Native Twilio voice inbox: a TwilioSms with voice enabled (and no WhatsApp medium)
-    // is presented as a Voice channel, so show the phone icon.
-    const voiceEnabled =
-      inboxDetails.voice_enabled || inboxDetails.voiceEnabled;
-    if (
-      type === INBOX_TYPES.TWILIO &&
-      voiceEnabled &&
-      inboxDetails.medium !== TWILIO_CHANNEL_MEDIUM.WHATSAPP
-    ) {
-      icon = 'i-woot-voice';
+    // Voice-enabled inboxes use the combined channel + voice-wave badge glyph.
+    if (isVoiceCallEnabled(inboxDetails)) {
+      icon = getInboxVoiceIcon(type, inboxDetails.medium);
     }
 
     return icon ?? 'i-ri-global-fill';

app/javascript/dashboard/components-next/icon/specs/provider.spec.js

@@ -19,13 +19,32 @@ describe('useChannelIcon', () => {
     expect(icon).toBe('i-woot-whatsapp');
   });
 
-  it('returns correct icon for voice-enabled Twilio channel', () => {
+  it('returns the voice-call glyph for a voice-enabled Twilio channel', () => {
     const inbox = {
       channel_type: 'Channel::TwilioSms',
       voice_enabled: true,
     };
     const { value: icon } = useChannelIcon(inbox);
-    expect(icon).toBe('i-woot-voice');
+    expect(icon).toBe('i-woot-voice-call');
+  });
+
+  it('returns the WhatsApp voice glyph for a voice-enabled WhatsApp channel', () => {
+    const inbox = {
+      channel_type: 'Channel::Whatsapp',
+      voice_enabled: true,
+    };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-whatsapp-voice');
+  });
+
+  it('returns the WhatsApp voice glyph for a voice-enabled Twilio WhatsApp channel', () => {
+    const inbox = {
+      channel_type: 'Channel::TwilioSms',
+      medium: 'whatsapp',
+      voice_enabled: true,
+    };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-whatsapp-voice');
   });
 
   it('returns correct icon for Line channel', () => {

app/javascript/dashboard/components-next/message/Message.vue

@@ -457,10 +457,11 @@ function handleReplyTo() {
 
 const avatarInfo = computed(() => {
   if (props.contentAttributes?.externalEcho) {
-    const { name, avatar_url, channel_type, medium } = inbox.value;
+    const { name, avatar_url, channel_type, medium, voice_enabled } =
+      inbox.value;
     const iconName = avatar_url
       ? null
-      : getInboxIconByType(channel_type, medium);
+      : getInboxIconByType(channel_type, medium, 'fill', voice_enabled);
     return {
       name: iconName ? '' : name || t('CONVERSATION.NATIVE_APP'),
       src: avatar_url || '',

app/javascript/dashboard/components-next/popover/Popover.vue

@@ -1,7 +1,11 @@
 <script setup>
 import { ref, computed, watch, nextTick } from 'vue';
 import { vOnClickOutside } from '@vueuse/components';
-import { useBreakpoints, breakpointsTailwind } from '@vueuse/core';
+import {
+  useBreakpoints,
+  breakpointsTailwind,
+  useEventListener,
+} from '@vueuse/core';
 import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
@@ -16,6 +20,10 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
+  closeOnScroll: {
+    type: Boolean,
+    default: true,
+  },
   showContentBorder: {
     type: Boolean,
     default: true,
@@ -41,8 +49,12 @@ const { fixedPosition, updatePosition } = useDropdownPosition(
   { align: props.align }
 );
 
+const SCROLL_CLOSE_THRESHOLD = 24;
+const triggerTopAtOpen = ref(0);
+
 const show = async () => {
   isActive.value = true;
+  triggerTopAtOpen.value = triggerRef.value?.getBoundingClientRect().top ?? 0;
   if (!isMobile.value) {
     await nextTick();
     updatePosition();
@@ -56,6 +68,22 @@ const hide = () => {
   emit('hide');
 };
 
+// The teleported popover tracks its trigger while ancestors scroll; allow
+// small drift (trackpad inertia), but close once the trigger moves further.
+useEventListener(
+  window,
+  'scroll',
+  event => {
+    if (!props.closeOnScroll || !showPopover.value) return;
+    if (popoverRef.value?.contains(event.target)) return;
+    const top = triggerRef.value?.getBoundingClientRect().top ?? 0;
+    if (Math.abs(top - triggerTopAtOpen.value) > SCROLL_CLOSE_THRESHOLD) {
+      hide();
+    }
+  },
+  { capture: true, passive: true }
+);
+
 const toggle = async () => {
   if (isActive.value) hide();
   else await show();

app/javascript/dashboard/components/ui/ContextMenu.vue

@@ -77,6 +77,15 @@ const handleClose = () => {
   emit('close');
 };
 
+const handleFocusOut = event => {
+  // Keep the menu open while focus stays inside it (e.g. the label search
+  // input); close it once focus leaves the menu entirely.
+  if (menuRef.value?.contains(event.relatedTarget)) {
+    return;
+  }
+  handleClose();
+};
+
 onUnmounted(() => {
   isLocked.value = false;
 });
@@ -89,7 +98,7 @@ onUnmounted(() => {
       class="fixed outline-none z-[9999] cursor-pointer"
       :style="position"
       tabindex="0"
-      @blur="handleClose"
+      @focusout="handleFocusOut"
     >
       <slot />
     </div>

app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue

@@ -8,6 +8,8 @@ import {
   EditorState,
   Selection,
   imageResizeView,
+  toggleMark,
+  wrapInList,
 } from '@chatwoot/prosemirror-schema';
 import {
   suggestionsPlugin,
@@ -17,8 +19,6 @@ import imagePastePlugin from '@chatwoot/prosemirror-schema/src/plugins/image';
 import embedPreviewPlugin from '@chatwoot/prosemirror-schema/src/plugins/embedPreview';
 import trailingParagraphPlugin from '@chatwoot/prosemirror-schema/src/plugins/trailingParagraph';
 import { embeds as markdownEmbeds } from 'dashboard/helper/markdownEmbeds';
-import { toggleMark } from 'prosemirror-commands';
-import { wrapInList } from 'prosemirror-schema-list';
 import { toggleBlockType } from '@chatwoot/prosemirror-schema/src/menu/common';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { isEscape } from 'shared/helpers/KeyboardHelpers';

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -33,9 +33,7 @@ import {
 // constants
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { REPLY_POLICY } from 'shared/constants/links';
-import wootConstants, {
-  META_RESTRICTION_STATUS_URL,
-} from 'dashboard/constants/globals';
+import wootConstants from 'dashboard/constants/globals';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 
@@ -95,7 +93,6 @@ export default {
       currentUserId: 'getCurrentUserID',
       listLoadingStatus: 'getAllMessagesLoaded',
       currentAccountId: 'getCurrentAccountId',
-      isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
     }),
     isOpen() {
       return this.currentChat?.status === wootConstants.STATUS_TYPE.OPEN;
@@ -173,13 +170,6 @@ export default {
         instagramInbox
       );
     },
-    isInstagramRestrictionBannerVisible() {
-      return this.isOnChatwootCloud && this.isAnInstagramChannel;
-    },
-    instagramRestrictionStatusUrl() {
-      return META_RESTRICTION_STATUS_URL;
-    },
-
     replyWindowBannerMessage() {
       if (this.isAWhatsAppChannel) {
         return this.$t('CONVERSATION.TWILIO_WHATSAPP_CAN_REPLY');
@@ -464,15 +454,7 @@ export default {
   >
     <div ref="topBannerRef">
       <Banner
-        v-if="isInstagramRestrictionBannerVisible"
-        color-scheme="warning"
-        class="mx-2 mt-2 overflow-hidden rounded-lg"
-        :banner-message="$t('CONVERSATION.INSTAGRAM_RESTRICTION_BANNER')"
-        :href-link="instagramRestrictionStatusUrl"
-        :href-link-text="$t('CONVERSATION.INSTAGRAM_RESTRICTION_STATUS_LINK')"
-      />
-      <Banner
-        v-else-if="!currentChat.can_reply"
+        v-if="!currentChat.can_reply"
         color-scheme="alert"
         class="mx-2 mt-2 overflow-hidden rounded-lg"
         :banner-message="replyWindowBannerMessage"

app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue

@@ -7,10 +7,13 @@ import {
   getSortedAgentsByAvailability,
   getAgentsByUpdatedPresence,
 } from 'dashboard/helper/agentHelper.js';
+import { picoSearch } from '@scmmishra/pico-search';
 import MenuItem from './menuItem.vue';
 import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
 import wootConstants from 'dashboard/constants/globals';
 import AgentLoadingPlaceholder from './agentLoadingPlaceholder.vue';
+import NextInput from 'dashboard/components-next/input/Input.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const MENU = {
   MARK_AS_READ: 'mark-as-read',
@@ -31,6 +34,8 @@ export default {
     MenuItem,
     MenuItemWithSubmenu,
     AgentLoadingPlaceholder,
+    NextInput,
+    Icon,
   },
   props: {
     chatId: {
@@ -87,6 +92,7 @@ export default {
   data() {
     return {
       MENU,
+      labelSearchQuery: '',
       STATUS_TYPE: wootConstants.STATUS_TYPE,
       readOption: {
         label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.MARK_AS_READ'),
@@ -216,6 +222,14 @@ export default {
       // Don't show snooze if the conversation is already snoozed/resolved/pending
       return this.status === wootConstants.STATUS_TYPE.OPEN;
     },
+    filteredLabels() {
+      const labels = this.labelSearchQuery
+        ? picoSearch(this.labels, this.labelSearchQuery, ['title'])
+        : this.labels;
+      // Assigned labels first, keeping each group's existing order.
+      const isAssigned = label => this.conversationLabels.includes(label.title);
+      return [...labels].sort((a, b) => isAssigned(b) - isAssigned(a));
+    },
   },
   mounted() {
     this.$store.dispatch('inboxAssignableAgents/fetch', [this.inboxId]);
@@ -335,21 +349,49 @@ export default {
         :option="labelMenuConfig"
         :sub-menu-available="!!labels.length"
       >
-        <MenuItem
-          v-for="label in labels"
-          :key="label.id"
-          :option="generateMenuLabelConfig(label, 'label')"
-          :variant="
-            conversationLabels.includes(label.title)
-              ? 'label-assigned'
-              : 'label'
-          "
-          @click.stop="
-            conversationLabels.includes(label.title)
-              ? $emit('removeLabel', label)
-              : $emit('assignLabel', label)
-          "
-        />
+        <div class="pb-1 w-[12.5rem]">
+          <NextInput
+            v-model="labelSearchQuery"
+            type="search"
+            size="sm"
+            class="w-full"
+            custom-input-class="!ps-8 !text-xs"
+            :placeholder="$t('CONVERSATION.CARD_CONTEXT_MENU.SEARCH_LABELS')"
+            @click.stop
+            @keydown.stop
+          >
+            <template #prefix>
+              <Icon
+                icon="i-lucide-search"
+                class="absolute z-10 -translate-y-1/2 pointer-events-none size-3.5 text-n-slate-10 top-1/2 start-2"
+              />
+            </template>
+          </NextInput>
+        </div>
+        <div class="overflow-x-hidden overflow-y-auto max-h-[12.5rem]">
+          <MenuItem
+            v-for="label in filteredLabels"
+            :key="label.id"
+            :option="generateMenuLabelConfig(label, 'label')"
+            :variant="
+              conversationLabels.includes(label.title)
+                ? 'label-assigned'
+                : 'label'
+            "
+            @mousedown.prevent
+            @click.stop="
+              conversationLabels.includes(label.title)
+                ? $emit('removeLabel', label)
+                : $emit('assignLabel', label)
+            "
+          />
+          <p
+            v-if="!filteredLabels.length"
+            class="px-2 py-2 m-0 text-xs text-center text-n-slate-11"
+          >
+            {{ $t('CONVERSATION.CARD_CONTEXT_MENU.NO_LABELS_FOUND') }}
+          </p>
+        </div>
       </MenuItemWithSubmenu>
       <MenuItemWithSubmenu
         v-if="isAllowed([MENU.AGENT])"

app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue

@@ -15,7 +15,7 @@ defineProps({
 </script>
 
 <template>
-  <div class="menu text-n-slate-12 min-h-7 min-w-0" role="button">
+  <div class="menu group text-n-slate-12 min-h-7 min-w-0" role="button">
     <fluent-icon
       v-if="variant === 'icon' && option.icon"
       :icon="option.icon"
@@ -52,7 +52,7 @@ defineProps({
     <Icon
       v-if="variant === 'label-assigned'"
       icon="i-lucide-check"
-      class="flex-shrink-0 size-3.5 mr-1"
+      class="flex-shrink-0 size-3.5 text-n-brand group-hover:text-white"
     />
   </div>
 </template>

app/javascript/dashboard/composables/spec/useAgentsList.spec.js

@@ -1,9 +1,9 @@
-import { ref } from 'vue';
-import { describe, it, expect, vi, beforeEach } from 'vitest';
-import { useAgentsList } from '../useAgentsList';
 import { useMapGetter } from 'dashboard/composables/store';
-import { allAgentsData, formattedAgentsData } from './fixtures/agentFixtures';
 import * as agentHelper from 'dashboard/helper/agentHelper';
+import { beforeEach, describe, expect, it, vi } from 'vitest';
+import { ref } from 'vue';
+import { useAgentsList } from '../useAgentsList';
+import { allAgentsData, formattedAgentsData } from './fixtures/agentFixtures';
 
 // Mock vue-i18n
 vi.mock('vue-i18n', () => ({
@@ -94,6 +94,32 @@ describe('useAgentsList', () => {
     expect(agentsList.value.length).toBe(formattedAgentsData.slice(1).length);
   });
 
+  it('keeps nameless agent bots and applies a fallback label', () => {
+    const namelessBot = {
+      id: 91,
+      name: null,
+      assignee_type: 'AgentBot',
+      availability_status: 'offline',
+    };
+    mockUseMapGetter({
+      'inboxAssignableAgents/getAssignableAgents': ref(() => [
+        ...allAgentsData,
+        namelessBot,
+      ]),
+    });
+
+    const { agentsList } = useAgentsList();
+    // access the computed to trigger evaluation
+    expect(agentsList.value).toBeDefined();
+
+    const passedAgents =
+      agentHelper.getAgentsByUpdatedPresence.mock.calls[0][0];
+    expect(passedAgents).toContainEqual({
+      ...namelessBot,
+      name: '-',
+    });
+  });
+
   it('handles empty assignable agents', () => {
     mockUseMapGetter({
       'inboxAssignableAgents/getAssignableAgents': ref(() => []),

app/javascript/dashboard/composables/useAgentsList.js

@@ -1,10 +1,10 @@
-import { computed } from 'vue';
 import { useMapGetter } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
 import {
   getAgentsByUpdatedPresence,
   getSortedAgentsByAvailability,
 } from 'dashboard/helper/agentHelper';
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
 
 /**
  * A composable function that provides a list of agents for assignment.
@@ -53,7 +53,11 @@ export function useAgentsList(
    * @type {import('vue').ComputedRef<Array>}
    */
   const agentsList = computed(() => {
-    const agents = assignableAgents.value || [];
+    const agents = (assignableAgents.value || []).map(agent =>
+      !agent.name && agent.assignee_type === 'AgentBot'
+        ? { ...agent, name: '-' }
+        : agent
+    );
     const agentsByUpdatedPresence = getAgentsByUpdatedPresence(
       agents,
       currentUser.value,

app/javascript/dashboard/constants/globals.js

@@ -78,5 +78,3 @@ export default {
   },
 };
 export const DEFAULT_REDIRECT_URL = '/app/';
-export const META_RESTRICTION_STATUS_URL =
-  'https://status.chatwoot.com/incident/948346';

app/javascript/dashboard/helper/agentHelper.js

@@ -7,7 +7,7 @@
 export const getAgentsByAvailability = (agents, availability) => {
   return agents
     .filter(agent => agent.availability_status === availability)
-    .sort((a, b) => a.name.localeCompare(b.name));
+    .sort((a, b) => (a.name || '').localeCompare(b.name || ''));
 };
 
 /**

app/javascript/dashboard/helper/editorHelper.js

@@ -1,4 +1,6 @@
 import {
+  InputRule,
+  inputRules,
   MessageMarkdownSerializer,
   MessageMarkdownTransformer,
   messageSchema,
@@ -9,7 +11,6 @@ import * as Sentry from '@sentry/vue';
 import camelcaseKeys from 'camelcase-keys';
 import { FORMATTING, MARKDOWN_PATTERNS } from 'dashboard/constants/editor';
 import { INBOX_TYPES, TWILIO_CHANNEL_MEDIUM } from 'dashboard/helper/inbox';
-import { InputRule, inputRules } from 'prosemirror-inputrules';
 
 /**
  * Extract text from markdown, and remove all images, code blocks, links, headers, bold, italic, lists etc.

app/javascript/dashboard/helper/inbox.js

@@ -55,11 +55,30 @@ export const getVoiceCallProvider = inbox => {
 
 export const isVoiceCallEnabled = inbox => getVoiceCallProvider(inbox) !== null;
 
+// Combined channel + voice-wave badge glyph per voice-call provider.
+export const VOICE_CALL_ICONS = {
+  [VOICE_CALL_PROVIDERS.WHATSAPP]: 'i-woot-whatsapp-voice',
+  [VOICE_CALL_PROVIDERS.TWILIO]: 'i-woot-voice-call',
+};
+
+export const getVoiceCallIcon = provider =>
+  VOICE_CALL_ICONS[provider] ?? VOICE_CALL_ICONS[VOICE_CALL_PROVIDERS.TWILIO];
+
 export const TWILIO_CHANNEL_MEDIUM = {
   WHATSAPP: 'whatsapp',
   SMS: 'sms',
 };
 
+export const getInboxVoiceIcon = (channelType, medium) => {
+  const isWhatsapp =
+    channelType === INBOX_TYPES.WHATSAPP ||
+    (channelType === INBOX_TYPES.TWILIO &&
+      medium === TWILIO_CHANNEL_MEDIUM.WHATSAPP);
+  return getVoiceCallIcon(
+    isWhatsapp ? VOICE_CALL_PROVIDERS.WHATSAPP : VOICE_CALL_PROVIDERS.TWILIO
+  );
+};
+
 const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.WEB]: 'i-ri-global-fill',
   [INBOX_TYPES.FB]: 'i-ri-messenger-fill',
@@ -182,7 +201,14 @@ export const getInboxClassByType = (type, phoneNumber) => {
   }
 };
 
-export const getInboxIconByType = (type, medium, variant = 'fill') => {
+export const getInboxIconByType = (
+  type,
+  medium,
+  variant = 'fill',
+  voiceEnabled = false
+) => {
+  if (voiceEnabled) return getInboxVoiceIcon(type, medium);
+
   const iconMap =
     variant === 'fill' ? INBOX_ICON_MAP_FILL : INBOX_ICON_MAP_LINE;
   const defaultIcon =

app/javascript/dashboard/helper/specs/agentHelper.spec.js

@@ -26,6 +26,18 @@ describe('agentHelper', () => {
         offlineAgentsData
       );
     });
+
+    it('does not throw when an agent has a null name', () => {
+      const agents = [
+        { id: 1, name: null, availability_status: 'offline' },
+        { id: 2, name: 'Zoe', availability_status: 'offline' },
+      ];
+
+      expect(() => getAgentsByAvailability(agents, 'offline')).not.toThrow();
+      expect(
+        getAgentsByAvailability(agents, 'offline').map(agent => agent.id)
+      ).toEqual([1, 2]);
+    });
   });
 
   describe('getSortedAgentsByAvailability', () => {

app/javascript/dashboard/helper/specs/inbox.spec.js

@@ -1,8 +1,11 @@
 import {
   INBOX_TYPES,
+  VOICE_CALL_PROVIDERS,
   getInboxClassByType,
   getInboxIconByType,
+  getInboxVoiceIcon,
   getInboxWarningIconClass,
+  getVoiceCallIcon,
 } from '../inbox';
 
 describe('#Inbox Helpers', () => {
@@ -166,4 +169,63 @@ describe('#Inbox Helpers', () => {
       );
     });
   });
+
+  describe('getVoiceCallIcon', () => {
+    it('returns the WhatsApp voice glyph for the whatsapp provider', () => {
+      expect(getVoiceCallIcon(VOICE_CALL_PROVIDERS.WHATSAPP)).toBe(
+        'i-woot-whatsapp-voice'
+      );
+    });
+
+    it('returns the generic voice-call glyph for the twilio provider', () => {
+      expect(getVoiceCallIcon(VOICE_CALL_PROVIDERS.TWILIO)).toBe(
+        'i-woot-voice-call'
+      );
+    });
+
+    it('falls back to the generic voice-call glyph for an unknown provider', () => {
+      expect(getVoiceCallIcon('unknown')).toBe('i-woot-voice-call');
+      expect(getVoiceCallIcon(undefined)).toBe('i-woot-voice-call');
+    });
+  });
+
+  describe('getInboxVoiceIcon', () => {
+    it('returns the WhatsApp voice glyph for a WhatsApp inbox', () => {
+      expect(getInboxVoiceIcon(INBOX_TYPES.WHATSAPP)).toBe(
+        'i-woot-whatsapp-voice'
+      );
+    });
+
+    it('returns the WhatsApp voice glyph for a Twilio WhatsApp inbox', () => {
+      expect(getInboxVoiceIcon(INBOX_TYPES.TWILIO, 'whatsapp')).toBe(
+        'i-woot-whatsapp-voice'
+      );
+    });
+
+    it('returns the generic voice-call glyph for a Twilio voice inbox', () => {
+      expect(getInboxVoiceIcon(INBOX_TYPES.TWILIO, 'sms')).toBe(
+        'i-woot-voice-call'
+      );
+    });
+  });
+
+  describe('getInboxIconByType with voice enabled', () => {
+    it('returns the WhatsApp voice glyph for a voice-enabled WhatsApp inbox', () => {
+      expect(
+        getInboxIconByType(INBOX_TYPES.WHATSAPP, undefined, 'line', true)
+      ).toBe('i-woot-whatsapp-voice');
+    });
+
+    it('returns the generic voice-call glyph for a voice-enabled Twilio inbox', () => {
+      expect(getInboxIconByType(INBOX_TYPES.TWILIO, 'sms', 'line', true)).toBe(
+        'i-woot-voice-call'
+      );
+    });
+
+    it('returns the normal channel icon when voice is not enabled', () => {
+      expect(
+        getInboxIconByType(INBOX_TYPES.WHATSAPP, undefined, 'line', false)
+      ).toBe('i-woot-whatsapp');
+    });
+  });
 });

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -44,8 +44,6 @@
     "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
     "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
-    "INSTAGRAM_RESTRICTION_BANNER": "Instagram is currently restricted. Some messages or actions may be delayed or unavailable while we restore full support.",
-    "INSTAGRAM_RESTRICTION_STATUS_LINK": "View status update",
     "REPLYING_TO": "You are replying to:",
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
@@ -195,6 +193,8 @@
       },
       "ASSIGN_AGENT": "Assign agent",
       "ASSIGN_LABEL": "Assign label",
+      "SEARCH_LABELS": "Search labels",
+      "NO_LABELS_FOUND": "No labels found",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
       "DELETE": "Delete conversation",

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -58,9 +58,7 @@
         "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
         "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
         "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore.",
-        "SETTINGS_RESTRICTED_WARNING": "Instagram is currently restricted. Some messages or actions may be delayed or unavailable while we restore full support.",
-        "STATUS_LINK": "View status update"
+        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
       },
       "TIKTOK": {
         "CONTINUE_WITH_TIKTOK": "Continue with TikTok",

app/javascript/dashboard/modules/search/components/SearchResultConversationItem.vue

@@ -87,8 +87,8 @@ const inboxName = computed(() => props.inbox?.name);
 
 const inboxIcon = computed(() => {
   if (!inbox.value) return null;
-  const { channelType, medium } = inbox.value;
-  return getInboxIconByType(channelType, medium);
+  const { channelType, medium, voiceEnabled } = inbox.value;
+  return getInboxIconByType(channelType, medium, 'fill', voiceEnabled);
 });
 </script>
 

app/javascript/dashboard/modules/search/components/SearchResultMessageItem.vue

@@ -65,8 +65,8 @@ const inboxName = computed(() => inbox.value?.name);
 
 const inboxIcon = computed(() => {
   if (!inbox.value) return null;
-  const { channelType, medium } = inbox.value;
-  return getInboxIconByType(channelType, medium);
+  const { channelType, medium, voiceEnabled } = inbox.value;
+  return getInboxIconByType(channelType, medium, 'fill', voiceEnabled);
 });
 
 const fileAttachments = computed(() => {

app/javascript/dashboard/routes/dashboard/calls/pages/CallsIndex.vue

@@ -129,22 +129,22 @@ onMounted(async () => {
     v-else
     class="flex flex-col w-full h-full overflow-hidden bg-n-surface-1"
   >
-    <header class="px-6 pt-6 pb-4 shrink-0">
-      <div class="w-full">
+    <header class="shrink-0">
+      <div class="w-full px-6 pt-6">
         <h1 class="text-xl font-medium text-n-slate-12">
           {{ t('CALLS_PAGE.HEADER') }}
         </h1>
-        <CallsFilterBar
-          v-model:activity="activity"
-          v-model:assignee-id="assigneeId"
-          v-model:inbox-id="inboxId"
-          class="mt-5"
-          :total-count="isFetching ? null : meta.count"
-          :agents="agents"
-          :inboxes="voiceInboxes"
-          :show-assignee="isAdmin"
-        />
       </div>
+      <CallsFilterBar
+        v-model:activity="activity"
+        v-model:assignee-id="assigneeId"
+        v-model:inbox-id="inboxId"
+        class="mt-5 pb-4 border-b border-n-weak mx-6"
+        :total-count="isFetching ? null : meta.count"
+        :agents="agents"
+        :inboxes="voiceInboxes"
+        :show-assignee="isAdmin"
+      />
     </header>
     <main class="flex-1 px-6 overflow-y-auto">
       <div class="w-full">

app/javascript/dashboard/routes/dashboard/captain/assistants/overview/Index.vue

@@ -26,25 +26,28 @@ const canDrilldown = computed(() => checkPermissions(['administrator']));
 const selectedRange = ref('this_month');
 
 const assistantId = computed(() => route.params.assistantId);
-const stats = ref(null);
-const isFetching = ref(false);
+const metricStats = ref(null);
+const faqStats = ref(null);
+const isFetchingMetrics = ref(false);
 
 // Increments on every fetch so a response (or retry) from a superseded
 // range/assistant can't clobber the latest request's state.
-let fetchToken = 0;
-let abortController = null;
+let metricsFetchToken = 0;
+let faqStatsFetchToken = 0;
+let metricsAbortController = null;
+let faqStatsAbortController = null;
 
-const fetchStats = async () => {
-  fetchToken += 1;
-  const token = fetchToken;
-  abortController?.abort();
-  abortController = new AbortController();
-  const { signal } = abortController;
-  stats.value = null;
-  isFetching.value = true;
+const fetchMetrics = async () => {
+  metricsFetchToken += 1;
+  const token = metricsFetchToken;
+  metricsAbortController?.abort();
+  metricsAbortController = new AbortController();
+  const { signal } = metricsAbortController;
+  metricStats.value = null;
+  isFetchingMetrics.value = true;
 
-  const requestStats = () =>
-    CaptainAssistant.getStats({
+  const requestMetrics = () =>
+    CaptainAssistant.getMetrics({
       assistantId: assistantId.value,
       range: selectedRange.value,
       signal,
@@ -52,25 +55,54 @@ const fetchStats = async () => {
 
   let data = null;
   try {
-    ({ data } = await requestStats());
+    ({ data } = await requestMetrics());
   } catch {
     // One silent retry before giving up, unless the request was aborted.
     try {
-      if (token === fetchToken && !signal.aborted)
-        ({ data } = await requestStats());
+      if (token === metricsFetchToken && !signal.aborted)
+        ({ data } = await requestMetrics());
     } catch {
       data = null;
     }
   }
 
-  if (token !== fetchToken || signal.aborted) return;
-  stats.value = data;
-  isFetching.value = false;
+  if (token !== metricsFetchToken || signal.aborted) return;
+  metricStats.value = data;
+  isFetchingMetrics.value = false;
 };
 
-onUnmounted(() => abortController?.abort());
+const fetchFaqStats = async () => {
+  faqStatsFetchToken += 1;
+  const token = faqStatsFetchToken;
+  faqStatsAbortController?.abort();
+  faqStatsAbortController = new AbortController();
+  const { signal } = faqStatsAbortController;
+  faqStats.value = null;
 
-watch([selectedRange, assistantId], fetchStats, { immediate: true });
+  try {
+    const { data } = await CaptainAssistant.getFaqStats({
+      assistantId: assistantId.value,
+      signal,
+    });
+    if (token === faqStatsFetchToken && !signal.aborted) faqStats.value = data;
+  } catch {
+    if (token === faqStatsFetchToken && !signal.aborted) faqStats.value = null;
+  }
+};
+
+const summaryStats = computed(() => {
+  if (!metricStats.value || !faqStats.value) return null;
+
+  return { ...metricStats.value, knowledge: faqStats.value };
+});
+
+onUnmounted(() => {
+  metricsAbortController?.abort();
+  faqStatsAbortController?.abort();
+});
+
+watch([selectedRange, assistantId], fetchMetrics, { immediate: true });
+watch(assistantId, fetchFaqStats, { immediate: true });
 
 // `direction` says whether a rising trend is good ('up'), bad ('down'), or
 // neutral, so we can colour the delta independently of its sign.
@@ -90,7 +122,7 @@ const formatDuration = hours =>
   hours >= 100 ? `${Math.round(hours / 24)}d` : `${hours}h`;
 
 const metricFor = (statKey, formatValue, direction, trendKind = 'percent') => {
-  const data = stats.value?.[statKey];
+  const data = metricStats.value?.[statKey];
   if (!data) return { value: '—', trend: '', trendGood: null };
 
   const sign = data.trend > 0 ? '+' : '';
@@ -184,9 +216,9 @@ const closeDrilldown = () => {
       <div class="flex flex-col gap-6 pb-8">
         <InboxBanner />
 
-        <CoverageBanner :knowledge="stats?.knowledge" />
+        <CoverageBanner :knowledge="faqStats ?? undefined" />
 
-        <WelcomeCard :range="selectedRange" :stats="stats" />
+        <WelcomeCard :range="selectedRange" :stats="summaryStats" />
 
         <div
           class="grid grid-cols-1 gap-px overflow-hidden border rounded-xl sm:grid-cols-2 lg:grid-cols-3 bg-n-weak border-n-weak"
@@ -199,13 +231,15 @@ const closeDrilldown = () => {
             :trend="metric.trend"
             :hint="metric.hint"
             :trend-good="metric.trendGood"
-            :loading="isFetching"
-            :clickable="canDrilldown && Boolean(metric.metric) && !isFetching"
+            :loading="isFetchingMetrics"
+            :clickable="
+              canDrilldown && Boolean(metric.metric) && !isFetchingMetrics
+            "
             @click="openDrilldown(metric)"
           />
         </div>
 
-        <KnowledgeCard :knowledge="stats?.knowledge" />
+        <KnowledgeCard :knowledge="faqStats ?? undefined" />
 
         <QuickLinks />
       </div>

app/javascript/dashboard/routes/dashboard/settings/agentBots/Index.vue

@@ -135,7 +135,7 @@ onMounted(() => {
               <BaseTableCell class="max-w-0">
                 <div class="flex items-center gap-4 min-w-0">
                   <Avatar
-                    :name="bot.name"
+                    :name="bot.name || ''"
                     :src="bot.thumbnail"
                     :size="40"
                     class="flex-shrink-0"

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentAssignmentEditPage.vue

@@ -79,13 +79,15 @@ const breadcrumbItems = computed(() => {
 });
 
 const buildInboxList = allInboxes =>
-  allInboxes?.map(({ name, id, email, phoneNumber, channelType, medium }) => ({
-    name,
-    id,
-    email,
-    phoneNumber,
-    icon: getInboxIconByType(channelType, medium, 'line'),
-  })) || [];
+  allInboxes?.map(
+    ({ name, id, email, phoneNumber, channelType, medium, voiceEnabled }) => ({
+      name,
+      id,
+      email,
+      phoneNumber,
+      icon: getInboxIconByType(channelType, medium, 'line', voiceEnabled),
+    })
+  ) || [];
 
 const policyInboxes = computed(() =>
   buildInboxList(selectedPolicy.value?.inboxes)

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentCapacityEditPage.vue

@@ -64,13 +64,23 @@ const allInboxes = computed(
     inboxes.value
       ?.slice()
       .sort((a, b) => a.name.localeCompare(b.name))
-      .map(({ name, id, email, phoneNumber, channelType, medium }) => ({
-        name,
-        id,
-        email,
-        phoneNumber,
-        icon: getInboxIconByType(channelType, medium, 'line'),
-      })) || []
+      .map(
+        ({
+          name,
+          id,
+          email,
+          phoneNumber,
+          channelType,
+          medium,
+          voiceEnabled,
+        }) => ({
+          name,
+          id,
+          email,
+          phoneNumber,
+          icon: getInboxIconByType(channelType, medium, 'line', voiceEnabled),
+        })
+      ) || []
 );
 
 const formData = computed(() => ({

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/InboxLinkDialog.vue

@@ -29,7 +29,8 @@ const inboxIcon = computed(() => {
   return getInboxIconByType(
     props.inbox.channelType,
     props.inbox.medium,
-    'line'
+    'line',
+    props.inbox.voiceEnabled
   );
 });
 

app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue

@@ -103,6 +103,7 @@ export default {
           <label :class="{ error: v$.selectedAgentIds.$error }">
             {{ $t('INBOX_MGMT.ADD.AGENTS.TITLE') }}
             <div
+              data-testid="agent-selector"
               class="rounded-xl outline outline-1 -outline-offset-1 outline-n-weak hover:outline-n-strong px-2 py-2"
             >
               <TagInput

app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue

@@ -4,8 +4,6 @@ import { shouldBeUrl } from 'shared/helpers/Validators';
 import { useAlert } from 'dashboard/composables';
 import { useVuelidate } from '@vuelidate/core';
 import Avatar from 'next/avatar/Avatar.vue';
-import Banner from 'dashboard/components-next/banner/Banner.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 import SettingIntroBanner from 'dashboard/components/widgets/SettingIntroBanner.vue';
 import SettingsToggleSection from 'dashboard/components-next/Settings/SettingsToggleSection.vue';
 import SettingsFieldSection from 'dashboard/components-next/Settings/SettingsFieldSection.vue';
@@ -46,11 +44,9 @@ import SelectInput from 'dashboard/components-next/select/Select.vue';
 import Widget from 'dashboard/modules/widget-preview/components/Widget.vue';
 import AccessToken from 'dashboard/routes/dashboard/settings/profile/AccessToken.vue';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
-import { META_RESTRICTION_STATUS_URL } from 'dashboard/constants/globals';
 
 export default {
   components: {
-    Banner,
     BotConfiguration,
     CollaboratorsPage,
     ConfigurationPage,
@@ -84,7 +80,6 @@ export default {
     WhatsappManualMigrationBanner,
     Widget,
     AccessToken,
-    Icon,
   },
   mixins: [inboxMixin],
   setup() {
@@ -286,8 +281,12 @@ export default {
       return this.$store.getters['inboxes/getInbox'](this.currentInboxId);
     },
     inboxIcon() {
-      const { medium, channel_type: type } = this.inbox;
-      return getInboxIconByType(type, medium, 'line');
+      const {
+        medium,
+        channel_type: type,
+        voice_enabled: voiceEnabled,
+      } = this.inbox;
+      return getInboxIconByType(type, medium, 'line', voiceEnabled);
     },
     bannerMaxWidth() {
       const narrowTabs = ['collaborators', 'bot-configuration'];
@@ -348,12 +347,6 @@ export default {
     instagramUnauthorized() {
       return this.isAnInstagramChannel && this.inbox.reauthorization_required;
     },
-    showInstagramRestrictionSettingsBanner() {
-      return this.isOnChatwootCloud && this.isAnInstagramChannel;
-    },
-    metaRestrictionStatusUrl() {
-      return META_RESTRICTION_STATUS_URL;
-    },
     tiktokUnauthorized() {
       return this.isATiktokChannel && this.inbox.reauthorization_required;
     },
@@ -820,29 +813,6 @@ export default {
           :class="bannerMaxWidth"
           @start="openWhatsAppManualMigrationDialog"
         />
-        <Banner
-          v-if="showInstagramRestrictionSettingsBanner"
-          color="amber"
-          class="mx-6 mb-4 max-w-4xl"
-        >
-          <div class="flex items-start gap-3 text-start">
-            <Icon
-              icon="i-lucide-triangle-alert"
-              class="flex-shrink-0 size-4 mt-0.5"
-            />
-            <span>
-              {{ $t('INBOX_MGMT.ADD.INSTAGRAM.SETTINGS_RESTRICTED_WARNING') }}
-              <a
-                :href="metaRestrictionStatusUrl"
-                class="link underline"
-                rel="noopener noreferrer nofollow"
-                target="_blank"
-              >
-                {{ $t('INBOX_MGMT.ADD.INSTAGRAM.STATUS_LINK') }}
-              </a>
-            </span>
-          </div>
-        </Banner>
 
         <div
           v-if="selectedTabKey === 'inbox-settings'"

app/javascript/shared/components/ui/MultiselectDropdown.vue

@@ -68,6 +68,10 @@ const isAgentBot = computed(
   () => props.selectedItem?.assignee_type === 'AgentBot'
 );
 
+const selectedItemName = computed(() =>
+  !props.selectedItem?.name && isAgentBot.value ? '-' : props.selectedItem?.name
+);
+
 const selectedThumbnail = computed(
   () => props.selectedItem?.thumbnail || props.selectedItem?.avatar_url
 );
@@ -95,16 +99,16 @@ const selectedThumbnail = computed(
           <h4
             v-else
             class="items-center overflow-hidden text-sm leading-tight whitespace-nowrap text-ellipsis text-n-slate-12"
-            :title="selectedItem.name"
+            :title="selectedItemName"
           >
-            {{ selectedItem.name }}
+            {{ selectedItemName }}
           </h4>
         </div>
         <Avatar
           v-if="hasValue && hasThumbnail && (isAgentBot || !hasIcon)"
           :src="selectedThumbnail"
           :status="selectedItem.availability_status"
-          :name="selectedItem.name"
+          :name="selectedItemName"
           :icon-name="isAgentBot ? 'i-lucide-bot' : undefined"
           :size="24"
           hide-offline-status

app/javascript/shared/components/ui/MultiselectDropdownItems.vue

@@ -53,7 +53,9 @@ export default {
   computed: {
     filteredOptions() {
       return this.options.filter(option => {
-        return option.name.toLowerCase().includes(this.search.toLowerCase());
+        return (option.name || '')
+          .toLowerCase()
+          .includes(this.search.toLowerCase());
       });
     },
     noResult() {

app/javascript/widget/components/ChatFooter.vue

@@ -11,6 +11,8 @@ import { IFrameHelper } from '../helpers/utils';
 import { CHATWOOT_ON_START_CONVERSATION } from '../constants/sdkEvents';
 import { emitter } from 'shared/helpers/mitt';
 
+const TRANSCRIPT_COOLDOWN_MS = 15000;
+
 export default {
   components: {
     ChatInputWrap,
@@ -24,6 +26,9 @@ export default {
   data() {
     return {
       inReplyTo: null,
+      isSendingTranscript: false,
+      transcriptCooldown: false,
+      transcriptCooldownTimer: null,
     };
   },
   computed: {
@@ -57,6 +62,9 @@ export default {
   mounted() {
     emitter.on(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.toggleReplyTo);
   },
+  beforeUnmount() {
+    clearTimeout(this.transcriptCooldownTimer);
+  },
   methods: {
     ...mapActions('conversation', ['sendMessage', 'sendAttachment']),
     ...mapActions('conversationAttributes', ['getAttributes']),
@@ -90,19 +98,35 @@ export default {
     toggleReplyTo(message) {
       this.inReplyTo = message;
     },
+    startTranscriptCooldown() {
+      this.transcriptCooldown = true;
+      clearTimeout(this.transcriptCooldownTimer);
+      this.transcriptCooldownTimer = setTimeout(() => {
+        this.transcriptCooldown = false;
+      }, TRANSCRIPT_COOLDOWN_MS);
+    },
     async sendTranscript() {
-      if (this.hasEmail) {
-        try {
-          await sendEmailTranscript();
-          emitter.emit(BUS_EVENTS.SHOW_ALERT, {
-            message: this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_SUCCESS'),
-            type: 'success',
-          });
-        } catch (error) {
-          emitter.$emit(BUS_EVENTS.SHOW_ALERT, {
-            message: this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_ERROR'),
-          });
-        }
+      if (
+        !this.hasEmail ||
+        this.isSendingTranscript ||
+        this.transcriptCooldown
+      ) {
+        return;
+      }
+      this.isSendingTranscript = true;
+      try {
+        await sendEmailTranscript();
+        this.startTranscriptCooldown();
+        emitter.emit(BUS_EVENTS.SHOW_ALERT, {
+          message: this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_SUCCESS'),
+          type: 'success',
+        });
+      } catch (error) {
+        emitter.emit(BUS_EVENTS.SHOW_ALERT, {
+          message: this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_ERROR'),
+        });
+      } finally {
+        this.isSendingTranscript = false;
       }
     },
   },
@@ -144,6 +168,7 @@ export default {
       v-if="showEmailTranscriptButton"
       type="clear"
       class="font-normal"
+      :disabled="isSendingTranscript || transcriptCooldown"
       @click="sendTranscript"
     >
       {{ $t('EMAIL_TRANSCRIPT.BUTTON_TEXT') }}

app/jobs/webhooks/whatsapp_events_job.rb

@@ -153,11 +153,11 @@ class Webhooks::WhatsappEventsJob < MutexApplicationJob
   end
 
   def get_channel_from_wb_payload(wb_params)
-    phone_number = "+#{wb_params[:entry].first[:changes].first.dig(:value, :metadata, :display_phone_number)}"
-    phone_number_id = wb_params[:entry].first[:changes].first.dig(:value, :metadata, :phone_number_id)
-    channel = Channel::Whatsapp.find_by(phone_number: phone_number)
-    # validate to ensure the phone number id matches the whatsapp channel
-    return channel if channel && channel.provider_config['phone_number_id'] == phone_number_id
+    metadata = wb_params[:entry].first[:changes].first.dig(:value, :metadata) || {}
+    Whatsapp::WebhookChannelFinderService.new(
+      display_phone_number: metadata[:display_phone_number],
+      phone_number_id: metadata[:phone_number_id]
+    ).perform
   end
 end
 

app/services/whatsapp/send_on_whatsapp_service.rb

@@ -6,12 +6,10 @@ class Whatsapp::SendOnWhatsappService < Base::SendOnChannelService
   end
 
   def perform_reply
-    should_send_template_message = template_params.present? || !message.conversation.can_reply?
-    if should_send_template_message
-      send_template_message
-    else
-      send_session_message
-    end
+    return send_template_message if template_params.present?
+    return send_session_message if message.conversation.can_reply?
+
+    message.update!(status: :failed, external_error: I18n.t('errors.whatsapp.message_outside_messaging_window'))
   end
 
   def send_template_message

app/services/whatsapp/webhook_channel_finder_service.rb

@@ -0,0 +1,35 @@
+# Resolves the WhatsApp channel for an inbound WhatsApp Cloud webhook. Meta's
+# display_phone_number can arrive formatted or in a country-specific variant (e.g. Brazil
+# omits the mobile 9, Argentina adds a digit after the country code), so we try the
+# raw digits first and then a normalized fallback, accepting only a candidate whose
+# phone_number_id matches.
+class Whatsapp::WebhookChannelFinderService
+  def initialize(display_phone_number:, phone_number_id:)
+    @display_phone_number = display_phone_number
+    @phone_number_id = phone_number_id
+  end
+
+  def perform
+    return if digits.blank?
+
+    candidates = [
+      Channel::Whatsapp.find_by(phone_number: "+#{digits}"),
+      channel_by_normalized_number
+    ]
+    candidates.compact.find { |channel| channel.provider_config['phone_number_id'] == @phone_number_id }
+  end
+
+  private
+
+  def digits
+    @digits ||= @display_phone_number.to_s.gsub(/[^0-9]/, '')
+  end
+
+  def channel_by_normalized_number
+    normalizer = Whatsapp::PhoneNumberNormalizationService::NORMALIZERS
+                 .lazy.map(&:new).find { |n| n.handles_country?(digits) }
+    return unless normalizer
+
+    Channel::Whatsapp.find_by(phone_number: "+#{normalizer.normalize(digits)}")
+  end
+end

config/app.yml

@@ -1,5 +1,5 @@
 shared: &shared
-  version: '4.16.0'
+  version: '4.16.1'
 
 development:
   <<: *shared

config/locales/en.yml

@@ -154,6 +154,7 @@ en:
       invalid_token_permissions: 'The access token does not have the required permissions for WhatsApp.'
       phone_info_fetch_failed: 'Failed to fetch phone number information. Please try again.'
       phone_number_already_exists: 'Channel already exists for this phone number: %{phone_number}, please contact support if the error persists'
+      message_outside_messaging_window: 'Message not sent because the WhatsApp 24-hour customer service window is closed and no template parameters were provided. Send an approved template message instead.'
       reauthorization:
         generic: 'Failed to reauthorize WhatsApp. Please try again.'
         not_supported: 'Reauthorization is not supported for this type of WhatsApp channel.'

config/routes.rb

@@ -66,7 +66,8 @@ Rails.application.routes.draw do
             resources :assistants do
               member do
                 post :playground
-                get :stats
+                get :metrics
+                get :faq_stats
                 get :summary
                 get :drilldown
               end

enterprise/app/builders/captain/assistant_stats_builder.rb

@@ -37,6 +37,23 @@ class Captain::AssistantStatsBuilder
     build_metrics(current, previous)
   end
 
+  # Approved/pending FAQ counts and the document total in a single round trip.
+  def faq_stats
+    approved, pending, documents = Captain::AssistantResponse.by_assistant(assistant.id).reorder(nil).pick(
+      Arel.sql("COUNT(*) FILTER (WHERE status = #{Captain::AssistantResponse.statuses['approved']})"),
+      Arel.sql("COUNT(*) FILTER (WHERE status = #{Captain::AssistantResponse.statuses['pending']})"),
+      Arel.sql("(SELECT COUNT(*) FROM captain_documents WHERE assistant_id = #{assistant.id.to_i})")
+    )
+    total = approved + pending
+
+    {
+      approved: approved,
+      pending: pending,
+      documents: documents,
+      coverage: total.zero? ? 0 : (approved.to_f / total * 100).round
+    }
+  end
+
   private
 
   attr_reader :window
@@ -56,8 +73,7 @@ class Captain::AssistantStatsBuilder
       handoff_rate: pack(current[:handoff], previous[:handoff], :point),
       hours_saved: pack(current[:hours_saved], previous[:hours_saved], :percent),
       reopen_rate: pack(current[:reopen], previous[:reopen], :point),
-      conversation_depth: pack(current[:depth], previous[:depth], :absolute),
-      knowledge: knowledge
+      conversation_depth: pack(current[:depth], previous[:depth], :absolute)
     }
   end
 
@@ -73,7 +89,7 @@ class Captain::AssistantStatsBuilder
       auto_resolution: rate(resolution[:resolved], handled),
       handoff: rate(resolution[:handoff], handled),
       hours_saved: (public_count * SECONDS_SAVED_PER_REPLY / 3600.0).round,
-      reopen: reopen_rate(range),
+      reopen: reopen_rate(range, resolution[:resolved]),
       depth: depth_conversations.zero? ? 0 : (public_count.to_f / depth_conversations).round(1)
     }
   end
@@ -158,7 +174,9 @@ class Captain::AssistantStatsBuilder
   # derived from the assistant's handled conversations (not current inbox membership) so a later
   # inbox reassignment doesn't drop historical resolves, and covers both the evaluated (inference)
   # and time-based (bot) resolve paths so the denominator matches auto_resolution_rate.
-  def reopen_rate(range)
+  def reopen_rate(range, resolved_count)
+    return 0 if resolved_count.zero?
+
     resolved_scope = account.reporting_events
                             .where(name: RESOLVED_EVENT_NAMES, created_at: range,
                                    conversation_id: handled_scope(range).select(:conversation_id))
@@ -178,24 +196,7 @@ class Captain::AssistantStatsBuilder
                              'ON resolves.conversation_id = reporting_events.conversation_id ' \
                              'AND reporting_events.event_end_time >= resolves.event_end_time')
                       .distinct.count('reporting_events.conversation_id')
-    rate(reopened, resolved_scope.distinct.count(:conversation_id))
-  end
-
-  # Approved/pending FAQ counts and the document total in a single round trip.
-  def knowledge
-    approved, pending, documents = Captain::AssistantResponse.by_assistant(assistant.id).reorder(nil).pick(
-      Arel.sql("COUNT(*) FILTER (WHERE status = #{Captain::AssistantResponse.statuses['approved']})"),
-      Arel.sql("COUNT(*) FILTER (WHERE status = #{Captain::AssistantResponse.statuses['pending']})"),
-      Arel.sql("(SELECT COUNT(*) FROM captain_documents WHERE assistant_id = #{assistant.id.to_i})")
-    )
-    total = approved + pending
-
-    {
-      approved: approved,
-      pending: pending,
-      documents: documents,
-      coverage: total.zero? ? 0 : (approved.to_f / total * 100).round
-    }
+    rate(reopened, resolved_count)
   end
 
   def rate(numerator, denominator)

enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb

@@ -1,7 +1,7 @@
 class Api::V1::Accounts::Captain::AssistantsController < Api::V1::Accounts::BaseController
   before_action -> { check_authorization(Captain::Assistant) }
 
-  before_action :set_assistant, only: [:show, :update, :destroy, :playground, :stats, :summary, :drilldown]
+  before_action :set_assistant, only: [:show, :update, :destroy, :playground, :metrics, :faq_stats, :summary, :drilldown]
 
   def index
     @assistants = account_assistants.ordered
@@ -42,10 +42,14 @@ class Api::V1::Accounts::Captain::AssistantsController < Api::V1::Accounts::Base
     @tools = assistant.available_agent_tools
   end
 
-  def stats
+  def metrics
     render json: Captain::AssistantStatsBuilder.new(@assistant, params[:range], params[:timezone_offset]).metrics
   end
 
+  def faq_stats
+    render json: Captain::AssistantStatsBuilder.new(@assistant).faq_stats
+  end
+
   def summary
     window = Captain::AssistantStatsWindow.new(params[:range], params[:timezone_offset])
     result = cached_or_generated_summary(window, summary_stats)

enterprise/app/controllers/enterprise/api/v1/accounts/agents_controller.rb

@@ -1,6 +1,8 @@
 module Enterprise::Api::V1::Accounts::AgentsController
   def create
     super
+    return if @agent.blank?
+
     associate_agent_with_custom_role
   end
 

enterprise/app/finders/call_finder.rb

@@ -62,7 +62,7 @@ class CallFinder
   end
 
   def paginated_calls
-    @calls.includes(:contact, :inbox, :conversation, :accepted_by_agent)
+    @calls.includes(:contact, :conversation, :accepted_by_agent, inbox: :channel)
           .order(created_at: :desc)
           .page(@params[:page] || 1)
           .per(RESULTS_PER_PAGE)

enterprise/app/policies/captain/assistant_policy.rb

@@ -7,7 +7,11 @@ class Captain::AssistantPolicy < ApplicationPolicy
     true
   end
 
-  def stats?
+  def metrics?
+    true
+  end
+
+  def faq_stats?
     true
   end
 

enterprise/app/views/api/v1/models/_call.json.jbuilder

@@ -19,6 +19,8 @@ end
 json.inbox do
   json.id call.inbox_id
   json.name call.inbox.name
+  json.channel_type call.inbox.channel_type
+  json.medium call.inbox.channel.try(:medium)
 end
 
 if call.accepted_by_agent

package.json

@@ -1,6 +1,6 @@
 {
   "name": "@chatwoot/chatwoot",
-  "version": "4.16.0",
+  "version": "4.16.1",
   "license": "MIT",
   "scripts": {
     "eslint": "eslint app/**/*.{js,vue}",
@@ -34,7 +34,7 @@
     "@amplitude/analytics-browser": "^2.11.10",
     "@breezystack/lamejs": "^1.2.7",
     "@chatwoot/ninja-keys": "1.2.3",
-    "@chatwoot/prosemirror-schema": "1.3.22",
+    "@chatwoot/prosemirror-schema": "1.3.23",
     "@chatwoot/utils": "^0.0.56",
     "@formkit/core": "^1.7.2",
     "@formkit/vue": "^1.7.2",
@@ -86,9 +86,6 @@
     "mitt": "^3.0.1",
     "opus-recorder": "^8.0.5",
     "pinia": "^3.0.4",
-    "prosemirror-commands": "^1.7.1",
-    "prosemirror-inputrules": "^1.4.0",
-    "prosemirror-schema-list": "^1.5.1",
     "qrcode": "^1.5.4",
     "semver": "7.6.3",
     "snakecase-keys": "^8.0.1",

pnpm-lock.yaml

@@ -25,8 +25,8 @@ importers:
         specifier: 1.2.3
         version: 1.2.3
       '@chatwoot/prosemirror-schema':
-        specifier: 1.3.22
-        version: 1.3.22
+        specifier: 1.3.23
+        version: 1.3.23
       '@chatwoot/utils':
         specifier: ^0.0.56
         version: 0.0.56
@@ -180,15 +180,6 @@ importers:
       pinia:
         specifier: ^3.0.4
         version: 3.0.4(typescript@5.6.2)(vue@3.5.12(typescript@5.6.2))
-      prosemirror-commands:
-        specifier: ^1.7.1
-        version: 1.7.1
-      prosemirror-inputrules:
-        specifier: ^1.4.0
-        version: 1.4.0
-      prosemirror-schema-list:
-        specifier: ^1.5.1
-        version: 1.5.1
       qrcode:
         specifier: ^1.5.4
         version: 1.5.4
@@ -461,8 +452,8 @@ packages:
   '@chatwoot/ninja-keys@1.2.3':
     resolution: {integrity: sha512-xM8d9P5ikDMZm2WbaCTk/TW5HFauylrU3cJ75fq5je6ixKwyhl/0kZbVN/vbbZN4+AUX/OaSIn6IJbtCgIF67g==}
 
-  '@chatwoot/prosemirror-schema@1.3.22':
-    resolution: {integrity: sha512-0r+PT8xhQLCKCpoV9k9XVTTRECs/0Nr37wbcLsRS7yvc7WkF9FY05z2hGCRJReWmTOcmmshHtb042LVP+MyB/w==}
+  '@chatwoot/prosemirror-schema@1.3.23':
+    resolution: {integrity: sha512-jGxbWELCdlVI64BJiE1wT84ekJHYDXXKiluQIKT3aKPEjPwMR48umKF3A0yHjKoR7IIxCC9oM77TvXOA0ebLtw==}
 
   '@chatwoot/utils@0.0.56':
     resolution: {integrity: sha512-A6dmPLfTSrW4qYNY73btyi4PqpfzcXRSaucscZTQdzNqF6G/QUdgnBmHtho8HeiYby/kSHXaSxLJj+0dx3yEQQ==}
@@ -4001,9 +3992,6 @@ packages:
   prosemirror-tables@1.5.0:
     resolution: {integrity: sha512-VMx4zlYWm7aBlZ5xtfJHpqa3Xgu3b7srV54fXYnXgsAcIGRqKSrhiK3f89omzzgaAgAtDOV4ImXnLKhVfheVNQ==}
 
-  prosemirror-transform@1.10.0:
-    resolution: {integrity: sha512-9UOgFSgN6Gj2ekQH5CTDJ8Rp/fnKR2IkYfGdzzp5zQMFsS4zDllLVx/+jGcX86YlACpG7UR5fwAXiWzxqWtBTg==}
-
   prosemirror-transform@1.12.0:
     resolution: {integrity: sha512-GxboyN4AMIsoHNtz5uf2r2Ru551i5hWeCMD6E2Ib4Eogqoub0NflniaBPVQ4MrGE5yZ8JV9tUHg9qcZTTrcN4w==}
 
@@ -5136,7 +5124,7 @@ snapshots:
       hotkeys-js: 3.8.7
       lit: 2.2.6
 
-  '@chatwoot/prosemirror-schema@1.3.22':
+  '@chatwoot/prosemirror-schema@1.3.23':
     dependencies:
       markdown-it-sup: 2.0.0
       prosemirror-commands: 1.7.1
@@ -9035,7 +9023,7 @@ snapshots:
     dependencies:
       prosemirror-model: 1.22.3
       prosemirror-state: 1.4.3
-      prosemirror-transform: 1.10.0
+      prosemirror-transform: 1.12.0
 
   prosemirror-state@1.4.3:
     dependencies:
@@ -9051,10 +9039,6 @@ snapshots:
       prosemirror-transform: 1.12.0
       prosemirror-view: 1.34.1
 
-  prosemirror-transform@1.10.0:
-    dependencies:
-      prosemirror-model: 1.22.3
-
   prosemirror-transform@1.12.0:
     dependencies:
       prosemirror-model: 1.22.3

spec/builders/agent_builder_spec.rb

@@ -23,6 +23,12 @@ RSpec.describe AgentBuilder, type: :model do
   end
 
   describe '#perform' do
+    it 'locks the account while checking and creating the agent' do
+      expect(account).to receive(:with_lock).and_call_original
+
+      agent_builder.perform
+    end
+
     context 'when user does not exist' do
       it 'creates a new user' do
         expect { agent_builder.perform }.to change(User, :count).by(1)
@@ -67,5 +73,17 @@ RSpec.describe AgentBuilder, type: :model do
         expect(user.encrypted_password).not_to be_empty
       end
     end
+
+    context 'when the account has reached its agent limit' do
+      before do
+        allow(account).to receive(:usage_limits).and_return({ agents: account.account_users.count })
+      end
+
+      it 'raises a limit exceeded error without creating a user' do
+        expect { agent_builder.perform }.to raise_error(described_class::LimitExceededError, described_class::LIMIT_EXCEEDED_MESSAGE)
+
+        expect(User.from_email(email)).to be_nil
+      end
+    end
   end
 end

spec/controllers/api/v1/accounts/integrations/linear_controller_spec.rb

@@ -13,7 +13,9 @@ RSpec.describe 'Linear Integration API', type: :request do
   end
 
   describe 'DELETE /api/v1/accounts/:account_id/integrations/linear' do
-    it 'deletes the linear integration' do
+    let(:admin) { create(:user, account: account, role: :administrator) }
+
+    it 'deletes the linear integration when the user is an administrator' do
       # Stub the HTTP call to Linear's revoke endpoint
       allow(HTTParty).to receive(:post).with(
         'https://api.linear.app/oauth/revoke',
@@ -21,11 +23,19 @@ RSpec.describe 'Linear Integration API', type: :request do
       ).and_return(instance_double(HTTParty::Response, success?: true))
 
       delete "/api/v1/accounts/#{account.id}/integrations/linear",
-             headers: agent.create_new_auth_token,
+             headers: admin.create_new_auth_token,
              as: :json
       expect(response).to have_http_status(:ok)
       expect(account.hooks.count).to eq(0)
     end
+
+    it 'returns unauthorized for an agent and keeps the integration' do
+      delete "/api/v1/accounts/#{account.id}/integrations/linear",
+             headers: agent.create_new_auth_token,
+             as: :json
+      expect(response).to have_http_status(:unauthorized)
+      expect(account.hooks.count).to eq(1)
+    end
   end
 
   describe 'GET /api/v1/accounts/:account_id/integrations/linear/teams' do

spec/controllers/api/v1/accounts/integrations/shopify_controller_spec.rb

@@ -159,15 +159,17 @@ RSpec.describe 'Shopify Integration API', type: :request do
   end
 
   describe 'DELETE /api/v1/accounts/:account_id/integrations/shopify' do
+    let(:admin) { create(:user, account: account, role: :administrator) }
+
     before do
       create(:integrations_hook, :shopify, account: account)
     end
 
-    context 'when it is an authenticated user' do
+    context 'when it is an administrator' do
       it 'deletes the shopify integration' do
         expect do
           delete "/api/v1/accounts/#{account.id}/integrations/shopify",
-                 headers: agent.create_new_auth_token,
+                 headers: admin.create_new_auth_token,
                  as: :json
         end.to change { account.hooks.count }.by(-1)
 
@@ -175,6 +177,18 @@ RSpec.describe 'Shopify Integration API', type: :request do
       end
     end
 
+    context 'when it is an agent' do
+      it 'returns unauthorized and keeps the integration' do
+        expect do
+          delete "/api/v1/accounts/#{account.id}/integrations/shopify",
+                 headers: agent.create_new_auth_token,
+                 as: :json
+        end.not_to(change { account.hooks.count })
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
     context 'when it is an unauthenticated user' do
       it 'returns unauthorized' do
         delete "/api/v1/accounts/#{account.id}/integrations/shopify",

spec/enterprise/builders/captain/assistant_stats_builder_spec.rb

@@ -27,7 +27,7 @@ RSpec.describe Captain::AssistantStatsBuilder do
 
       expect(metrics.keys).to contain_exactly(
         :conversations_handled, :auto_resolution_rate, :handoff_rate,
-        :hours_saved, :reopen_rate, :conversation_depth, :knowledge
+        :hours_saved, :reopen_rate, :conversation_depth
       )
       expect(metrics[:conversations_handled]).to include(:current, :previous, :trend)
     end
@@ -229,7 +229,7 @@ RSpec.describe Captain::AssistantStatsBuilder do
     end
   end
 
-  describe '#metrics knowledge' do
+  describe '#faq_stats' do
     before do
       create_list(:captain_assistant_response, 3, assistant: assistant, account: account, status: :approved)
       create(:captain_assistant_response, assistant: assistant, account: account, status: :pending)
@@ -237,7 +237,7 @@ RSpec.describe Captain::AssistantStatsBuilder do
     end
 
     it 'returns approved, pending, document counts and coverage' do
-      knowledge = described_class.new(assistant, '30').metrics[:knowledge]
+      knowledge = described_class.new(assistant).faq_stats
 
       expect(knowledge).to eq(approved: 3, pending: 1, documents: 2, coverage: 75)
     end
@@ -245,7 +245,7 @@ RSpec.describe Captain::AssistantStatsBuilder do
     it 'reports zero coverage when there are no responses' do
       Captain::AssistantResponse.where(assistant: assistant).delete_all
 
-      knowledge = described_class.new(assistant, '30').metrics[:knowledge]
+      knowledge = described_class.new(assistant).faq_stats
 
       expect(knowledge[:coverage]).to eq(0)
     end

spec/enterprise/controllers/api/v1/accounts/agents_controller_spec.rb

@@ -21,6 +21,27 @@ RSpec.describe 'Agents API', type: :request do
         expect(response).to have_http_status(:payment_required)
         expect(response.body).to include('Account limit exceeded. Please purchase more licenses')
       end
+
+      it 'prevents adding an agent if the last seat is consumed before creation' do
+        account.update!(limits: { agents: account.account_users.count + 1 })
+        competing_agent_created = false
+
+        allow(AgentBuilder).to receive(:new).and_wrap_original do |method, *args|
+          unless competing_agent_created
+            create(:user, account: account, role: :agent)
+            competing_agent_created = true
+          end
+
+          method.call(*args)
+        end
+
+        post "/api/v1/accounts/#{account.id}/agents", params: params, headers: admin.create_new_auth_token, as: :json
+
+        expect(response).to have_http_status(:payment_required)
+        expect(response.body).to include('Account limit exceeded. Please purchase more licenses')
+        expect(User.from_email(params[:email])).to be_nil
+        expect(account.account_users.count).to eq(account.usage_limits[:agents])
+      end
     end
   end
 

spec/enterprise/controllers/api/v1/accounts/calls_controller_spec.rb

@@ -32,6 +32,7 @@ RSpec.describe 'Calls API', type: :request do
       item = body['payload'].find { |c| c['id'] == agent_call.id }
       expect(item['transcript']).to eq('hello world')
       expect(item['contact']['phone_number']).to eq(contact.phone_number)
+      expect(item['inbox']).to include('id' => inbox.id, 'name' => inbox.name, 'channel_type' => inbox.channel_type)
     end
 
     it 'scopes the list to calls the agent accepted' do

spec/enterprise/policies/captain/assistant_policy_spec.rb

@@ -12,7 +12,7 @@ RSpec.describe Captain::AssistantPolicy, type: :policy do
   let(:administrator_context) { { user: administrator, account: account, account_user: account.account_users.first } }
   let(:agent_context) { { user: agent, account: account, account_user: account.account_users.first } }
 
-  permissions :index?, :show?, :playground? do
+  permissions :index?, :show?, :playground?, :metrics?, :faq_stats? do
     context 'when administrator' do
       it { expect(assistant_policy).to permit(administrator_context, assistant) }
     end

spec/jobs/webhooks/whatsapp_events_job_spec.rb

@@ -345,6 +345,94 @@ RSpec.describe Webhooks::WhatsappEventsJob do
       end.not_to change(Conversation, :count)
     end
 
+    it 'finds channel using normalized Brazil phone number when display_phone_number is missing the 9 digit' do
+      brazil_channel = create(:channel_whatsapp, phone_number: '+5541999887766', provider: 'whatsapp_cloud',
+                                                 sync_templates: false, validate_provider_config: false)
+      wb_params = {
+        object: 'whatsapp_business_account',
+        entry: [{
+          changes: [{
+            value: {
+              metadata: {
+                phone_number_id: brazil_channel.provider_config['phone_number_id'],
+                display_phone_number: '554199887766'
+              }
+            }
+          }]
+        }]
+      }
+      allow(Whatsapp::IncomingMessageWhatsappCloudService).to receive(:new).and_return(process_service)
+      expect(Whatsapp::IncomingMessageWhatsappCloudService).to receive(:new).with(inbox: brazil_channel.inbox, params: wb_params)
+      job.perform_now(wb_params)
+    end
+
+    it 'finds channel using normalized Argentina phone number when display_phone_number has extra 9 digit' do
+      argentina_channel = create(:channel_whatsapp, phone_number: '+541112345678', provider: 'whatsapp_cloud',
+                                                    sync_templates: false, validate_provider_config: false)
+      wb_params = {
+        object: 'whatsapp_business_account',
+        entry: [{
+          changes: [{
+            value: {
+              metadata: {
+                phone_number_id: argentina_channel.provider_config['phone_number_id'],
+                display_phone_number: '5491112345678'
+              }
+            }
+          }]
+        }]
+      }
+      allow(Whatsapp::IncomingMessageWhatsappCloudService).to receive(:new).and_return(process_service)
+      expect(Whatsapp::IncomingMessageWhatsappCloudService).to receive(:new).with(inbox: argentina_channel.inbox, params: wb_params)
+      job.perform_now(wb_params)
+    end
+
+    it 'finds channel when display_phone_number contains formatting characters' do
+      formatted_channel = create(:channel_whatsapp, phone_number: '+14155552671', provider: 'whatsapp_cloud',
+                                                    sync_templates: false, validate_provider_config: false)
+      wb_params = {
+        object: 'whatsapp_business_account',
+        entry: [{
+          changes: [{
+            value: {
+              metadata: {
+                phone_number_id: formatted_channel.provider_config['phone_number_id'],
+                display_phone_number: '+1 415-555-2671'
+              }
+            }
+          }]
+        }]
+      }
+      allow(Whatsapp::IncomingMessageWhatsappCloudService).to receive(:new).and_return(process_service)
+      expect(Whatsapp::IncomingMessageWhatsappCloudService).to receive(:new).with(inbox: formatted_channel.inbox, params: wb_params)
+      job.perform_now(wb_params)
+    end
+
+    it 'prefers the phone_number_id match when a raw display_phone_number collision exists' do
+      normalized_channel = create(:channel_whatsapp, phone_number: '+5541999887766', provider: 'whatsapp_cloud',
+                                                     sync_templates: false, validate_provider_config: false)
+      create(:channel_whatsapp, phone_number: '+554199887766', provider: 'whatsapp_cloud',
+                                sync_templates: false, validate_provider_config: false).tap do |raw_channel|
+        raw_channel.update!(provider_config: raw_channel.provider_config.merge('phone_number_id' => 'other-id'))
+      end
+      wb_params = {
+        object: 'whatsapp_business_account',
+        entry: [{
+          changes: [{
+            value: {
+              metadata: {
+                phone_number_id: normalized_channel.provider_config['phone_number_id'],
+                display_phone_number: '554199887766'
+              }
+            }
+          }]
+        }]
+      }
+      allow(Whatsapp::IncomingMessageWhatsappCloudService).to receive(:new).and_return(process_service)
+      expect(Whatsapp::IncomingMessageWhatsappCloudService).to receive(:new).with(inbox: normalized_channel.inbox, params: wb_params)
+      job.perform_now(wb_params)
+    end
+
     it 'will not enque Whatsapp::IncomingMessageWhatsappCloudService when invalid phone number id' do
       other_channel = create(:channel_whatsapp, phone_number: '+1987654', provider: 'whatsapp_cloud', sync_templates: false,
                                                 validate_provider_config: false)

spec/services/whatsapp/send_on_whatsapp_service_spec.rb

@@ -72,6 +72,21 @@ describe Whatsapp::SendOnWhatsappService do
         expect(message.reload.source_id).to eq('123456789')
       end
 
+      it 'fails a free-form message without contacting the provider when outside the 24 hour limit' do
+        create(:message, message_type: :incoming, content: 'test', created_at: 25.hours.ago,
+                         conversation: conversation, account: conversation.account)
+        message = create(:message, message_type: :outgoing, content: 'test',
+                                   conversation: conversation, account: conversation.account)
+
+        expect(Whatsapp::TemplateProcessorService).not_to receive(:new)
+
+        described_class.new(message: message).perform
+
+        expect(message.reload.status).to eq('failed')
+        expect(message.external_error).to eq(I18n.t('errors.whatsapp.message_outside_messaging_window'))
+        expect(a_request(:post, 'https://waba.360dialog.io/v1/messages')).not_to have_been_made
+      end
+
       it 'marks message as failed when template name is blank' do
         processor = instance_double(Whatsapp::TemplateProcessorService)
         allow(Whatsapp::TemplateProcessorService).to receive(:new).and_return(processor)

tests/playwright/components/ui/add-agent-modal.component.ts

@@ -0,0 +1,61 @@
+import { Page } from '@playwright/test';
+
+export class AddAgentModal {
+  private page: Page;
+
+  constructor(page: Page) {
+    this.page = page;
+  }
+
+  getModalTitle() {
+    return this.page.locator('[data-test-id="modal-header-title"]');
+  }
+
+  getAgentNameInput() {
+    return this.page.getByRole('textbox', { name: 'Agent Name' });
+  }
+
+  getEmailInput() {
+    return this.page.getByRole('textbox', { name: 'Email Address' });
+  }
+
+  getRoleCombobox() {
+    return this.page.getByRole('combobox', { name: 'Role' });
+  }
+
+  getSubmitButton() {
+    return this.page.locator('form').getByRole('button', { name: 'Add Agent' });
+  }
+
+  getCancelButton() {
+    return this.page.getByRole('button', { name: 'Cancel' });
+  }
+
+  getSuccessMessage() {
+    return this.page.getByText('Agent added successfully');
+  }
+
+  async fillAgentName(name: string) {
+    await this.getAgentNameInput().fill(name);
+    await this.page.waitForTimeout(1000);
+  }
+
+  async fillEmail(email: string) {
+    await this.getEmailInput().fill(email);
+    await this.page.waitForTimeout(1000);
+  }
+
+  async submitForm() {
+    await this.getSubmitButton().click();
+  }
+
+  async cancelForm() {
+    await this.getCancelButton().click();
+  }
+
+  async createAgent(name: string, email: string) {
+    await this.fillAgentName(name);
+    await this.fillEmail(email);
+    await this.submitForm();
+  }
+}

tests/playwright/components/ui/add-agents-form.component.ts

@@ -0,0 +1,73 @@
+import { Page } from '@playwright/test';
+
+export class AddAgentsForm {
+  constructor(private page: Page) {}
+
+  getPageHeading() {
+    return this.page
+      .locator('form')
+      .getByRole('heading', { name: 'Agents', level: 2, exact: true });
+  }
+
+  getAgentDropdown() {
+    return this.page.getByPlaceholder('Pick agents for the inbox');
+  }
+
+  getAgentSelector() {
+    return this.page.getByTestId('agent-selector');
+  }
+
+  getAgentOption(agentName: string) {
+    return this.getAgentSelector().getByRole('button', {
+      name: agentName,
+      exact: true,
+    });
+  }
+
+  getDropdownButtons() {
+    return this.getAgentSelector().getByRole('button');
+  }
+
+  getSubmitButton() {
+    return this.page.getByRole('button', { name: 'Add agents' });
+  }
+
+  async openAgentDropdown() {
+    await this.getAgentDropdown().click();
+  }
+
+  async selectAgent(agentName: string) {
+    await this.openAgentDropdown();
+    await this.getAgentOption(agentName).waitFor({ state: 'visible' });
+    await this.getAgentOption(agentName).click();
+  }
+
+  async selectAgentByIndex(index: number = 0) {
+    await this.openAgentDropdown();
+    const buttons = this.getDropdownButtons();
+    await buttons.first().waitFor({ state: 'visible' });
+    await buttons.nth(index).click();
+  }
+
+  async closeDropdown() {
+    await this.page.keyboard.press('Escape');
+  }
+
+  async submitForm() {
+    await this.getSubmitButton().click();
+  }
+
+  async addAgents(agentNames: string[]) {
+    for (const agentName of agentNames) {
+      await this.selectAgent(agentName);
+    }
+    await this.closeDropdown();
+    await this.submitForm();
+  }
+
+  async addFirstAgent() {
+    await this.selectAgentByIndex(0);
+    await this.closeDropdown();
+    await this.submitForm();
+  }
+}

tests/playwright/components/ui/agent-page.component.ts

@@ -0,0 +1,35 @@
+import { Page } from '@playwright/test';
+
+export class AgentPage {
+  private page: Page;
+
+  constructor(page: Page) {
+    this.page = page;
+  }
+
+  async navigate(accountId: number = 1) {
+    await this.page.goto(`/app/accounts/${accountId}/settings/agents/list`);
+  }
+
+  getPageHeading() {
+    return this.page.getByRole('heading', { name: 'Agents', level: 1 });
+  }
+
+  getDescriptionText() {
+    return this.page.getByText(
+      'An agent is a member of your customer support team who can view and respond to user messages.'
+    );
+  }
+
+  getLearnLink() {
+    return this.page.getByRole('link', { name: 'Learn about user roles' });
+  }
+
+  getAddAgentButton() {
+    return this.page.getByRole('button', { name: 'Add Agent' });
+  }
+
+  async openAddAgentModal() {
+    await this.getAddAgentButton().click();
+  }
+}

tests/playwright/components/ui/api-channel-form.component.ts

@@ -0,0 +1,41 @@
+import { Page } from '@playwright/test';
+
+export class ApiChannelForm {
+  constructor(private page: Page) {}
+
+  getChannelNameInput() {
+    return this.page.getByRole('textbox', { name: 'Channel Name' });
+  }
+
+  getWebhookUrlInput() {
+    return this.page.getByRole('textbox', { name: 'Webhook URL' });
+  }
+
+  getSubmitButton() {
+    return this.page.getByRole('button', { name: 'Create API Channel' });
+  }
+
+  async fillChannelName(name: string) {
+    await this.getChannelNameInput().fill(name);
+  }
+
+  async fillWebhookUrl(url: string) {
+    await this.getWebhookUrlInput().fill(url);
+  }
+
+  async submitForm() {
+    await this.getSubmitButton().click();
+  }
+
+  async createApiChannel(channelName: string, webhookUrl?: string) {
+    await this.fillChannelName(channelName);
+    if (webhookUrl) {
+      await this.fillWebhookUrl(webhookUrl);
+    }
+    await this.submitForm();
+  }
+
+  getValidationError() {
+    return this.page.locator('.message, .error-message').first();
+  }
+}

tests/playwright/components/ui/channel-selector.component.ts

@@ -0,0 +1,25 @@
+import { Page } from '@playwright/test';
+
+export class ChannelSelector {
+  constructor(private page: Page) {}
+
+  getPageHeading() {
+    return this.page.getByRole('heading', { name: /choose channel/i });
+  }
+
+  getApiChannelCard() {
+    return this.page.getByRole('button', { name: /API.*Make a custom channel/i });
+  }
+
+  getWebsiteChannelCard() {
+    return this.page.getByRole('button', { name: /Website.*Create a live-chat widget/i });
+  }
+
+  async selectApiChannel() {
+    await this.getApiChannelCard().click();
+  }
+
+  async selectWebsiteChannel() {
+    await this.getWebsiteChannelCard().click();
+  }
+}

tests/playwright/components/ui/finish-setup.component.ts

@@ -0,0 +1,32 @@
+import { Page } from '@playwright/test';
+
+export class FinishSetup {
+  constructor(private page: Page) {}
+
+  getPageHeading() {
+    return this.page.getByRole('heading', {
+      name: 'Your Inbox is ready!',
+      exact: true,
+    });
+  }
+
+  getGoToInboxButton() {
+    return this.page.getByRole('button', { name: /go to inbox|view inbox/i });
+  }
+
+  getMoreSettingsButton() {
+    return this.page.getByRole('button', { name: /more settings|settings/i });
+  }
+
+  getWebhookUrl() {
+    return this.page.locator('code, pre').filter({ hasText: /http/i }).first();
+  }
+
+  async goToInbox() {
+    await this.getGoToInboxButton().click();
+  }
+
+  async goToSettings() {
+    await this.getMoreSettingsButton().click();
+  }
+}

tests/playwright/components/ui/index.ts

@@ -1 +1,8 @@
 export { Login } from './login.component';
+export { AgentPage } from './agent-page.component';
+export { AddAgentModal } from './add-agent-modal.component';
+export { AddAgentsForm } from './add-agents-form.component';
+export { SettingsInboxPage } from './settings-inbox-page.component';
+export { ChannelSelector } from './channel-selector.component';
+export { ApiChannelForm } from './api-channel-form.component';
+export { FinishSetup } from './finish-setup.component';

tests/playwright/components/ui/settings-inbox-page.component.ts

@@ -0,0 +1,57 @@
+import { Page } from '@playwright/test';
+
+type DashboardApi = {
+  delete: (url: string) => Promise<unknown>;
+  get: (url: string) => Promise<{
+    data: {
+      payload: Array<{ id: number }>;
+    };
+  }>;
+};
+
+export class SettingsInboxPage {
+  constructor(private page: Page) {}
+
+  async navigate(accountId: number = 1) {
+    await this.page.goto(`/app/accounts/${accountId}/settings/inboxes/list`);
+  }
+
+  getAddInboxButton() {
+    return this.page.getByRole('link', { name: 'Add Inbox' });
+  }
+
+  async clickAddInboxButton() {
+    await this.getAddInboxButton().click();
+  }
+
+  getPageHeading() {
+    return this.page.getByRole('heading', { name: /inboxes/i });
+  }
+
+  async deleteInbox(accountId: number, inboxId: number) {
+    await this.page.evaluate(
+      async ({ accountId: currentAccountId, inboxId: currentInboxId }) => {
+        const api = (window as typeof window & { axios: DashboardApi }).axios;
+        await api.delete(
+          `/api/v1/accounts/${currentAccountId}/inboxes/${currentInboxId}`
+        );
+      },
+      { accountId, inboxId }
+    );
+  }
+
+  async isInboxPresent(accountId: number, inboxId: number) {
+    return this.page.evaluate(
+      async ({ accountId: currentAccountId, inboxId: currentInboxId }) => {
+        const api = (window as typeof window & { axios: DashboardApi }).axios;
+        const response = await api.get(
+          `/api/v1/accounts/${currentAccountId}/inboxes`
+        );
+        return response.data.payload.some(
+          inbox => inbox.id === currentInboxId
+        );
+      },
+      { accountId, inboxId }
+    );
+  }
+}

tests/playwright/tests/e2e/ui/agent-onboarding-flow-ui-validation.spec.ts

@@ -0,0 +1,60 @@
+import { test, expect } from '@playwright/test';
+import { AddAgentModal, AgentPage, Login } from '@components/ui';
+
+const TEST_EMAIL = process.env.TEST_USER_EMAIL || 'admin@chatwoot.com';
+const TEST_PASSWORD = process.env.TEST_USER_PASSWORD || 'Password123@#';
+
+test.describe('Agent Onboarding - UI', () => {
+  let loginComponent: Login;
+  let agentPage: AgentPage;
+  let addAgentModal: AddAgentModal;
+
+  test.beforeEach(async ({ page }) => {
+    loginComponent = new Login(page);
+    agentPage = new AgentPage(page);
+    addAgentModal = new AddAgentModal(page);
+
+    await loginComponent.navigate();
+    await loginComponent.login(TEST_EMAIL, TEST_PASSWORD);
+
+    await expect(page).toHaveURL(/\/app\/accounts\/\d+\/dashboard/);
+    const accountId = Number(page.url().match(/\/app\/accounts\/(\d+)\//)![1]);
+    await agentPage.navigate(accountId);
+  });
+
+  test('should validate all UI elements on agents page', async () => {
+    await expect(agentPage.getPageHeading()).toBeVisible();
+    await expect(agentPage.getDescriptionText()).toBeVisible();
+
+    const learnLink = agentPage.getLearnLink();
+    await expect(learnLink).toBeVisible();
+    await expect(learnLink).toHaveAttribute('href', 'https://chwt.app/hc/agents');
+
+    await expect(agentPage.getAddAgentButton()).toBeVisible();
+    await agentPage.openAddAgentModal();
+
+    await expect(addAgentModal.getModalTitle()).toBeVisible();
+    await expect(addAgentModal.getModalTitle()).toHaveText('Add agent to your team');
+
+    await expect(addAgentModal.getAgentNameInput()).toBeVisible();
+    await expect(addAgentModal.getEmailInput()).toBeVisible();
+    await expect(addAgentModal.getRoleCombobox()).toBeVisible();
+    await expect(addAgentModal.getSubmitButton()).toBeVisible();
+    await expect(addAgentModal.getCancelButton()).toBeVisible();
+
+    await expect(addAgentModal.getSubmitButton()).toBeDisabled();
+
+    await addAgentModal.getAgentNameInput().fill('Test');
+    await expect(addAgentModal.getSubmitButton()).toBeDisabled();
+
+    await addAgentModal.getAgentNameInput().clear();
+    await addAgentModal.getEmailInput().fill('test@example.com');
+    await expect(addAgentModal.getSubmitButton()).toBeDisabled();
+
+    await addAgentModal.getAgentNameInput().fill('Test');
+    await expect(addAgentModal.getSubmitButton()).toBeEnabled();
+
+    await addAgentModal.cancelForm();
+    await expect(addAgentModal.getModalTitle()).toBeHidden();
+  });
+});

tests/playwright/tests/e2e/ui/inbox-creation-flow.spec.ts

@@ -0,0 +1,103 @@
+import { test, expect } from '@playwright/test';
+import {
+  AddAgentsForm,
+  ApiChannelForm,
+  ChannelSelector,
+  FinishSetup,
+  Login,
+  SettingsInboxPage,
+} from '@components/ui';
+
+const TEST_EMAIL = process.env.TEST_USER_EMAIL || 'admin@chatwoot.com';
+const TEST_PASSWORD = process.env.TEST_USER_PASSWORD || 'Password123@#';
+
+test.describe('Inbox Creation - UI Flow', () => {
+  const testInbox = {
+    name: `Test Inbox ${Date.now()}`,
+    webhookUrl: 'https://example.com/webhook',
+  };
+
+  let accountId: number | undefined;
+  let inboxId: number | undefined;
+
+  test.beforeEach(() => {
+    accountId = undefined;
+    inboxId = undefined;
+  });
+
+  test.afterEach(async ({ page }) => {
+    const currentAccountId = accountId;
+    const currentInboxId = inboxId;
+    if (!currentAccountId || !currentInboxId) {
+      return;
+    }
+
+    const settingsInboxPage = new SettingsInboxPage(page);
+    await settingsInboxPage.deleteInbox(currentAccountId, currentInboxId);
+    await expect
+      .poll(
+        () =>
+          settingsInboxPage.isInboxPresent(currentAccountId, currentInboxId),
+        {
+          message: `Inbox ${currentInboxId} was not deleted`,
+          timeout: 30_000,
+        }
+      )
+      .toBe(false);
+  });
+
+  test('should complete full inbox creation flow with UI validation', async ({
+    page,
+  }) => {
+    const loginComponent = new Login(page);
+    await loginComponent.navigate();
+    await loginComponent.login(TEST_EMAIL, TEST_PASSWORD);
+    await page.waitForURL(/\/app\/accounts\/\d+\/dashboard/);
+
+    accountId = Number(page.url().match(/\/app\/accounts\/(\d+)\//)![1]);
+    const settingsInboxPage = new SettingsInboxPage(page);
+    await settingsInboxPage.navigate(accountId);
+
+    await expect(settingsInboxPage.getPageHeading()).toBeVisible();
+    await expect(settingsInboxPage.getAddInboxButton()).toBeVisible();
+
+    await settingsInboxPage.clickAddInboxButton();
+    await page.waitForURL(/\/settings\/inboxes\/new/);
+
+    const channelSelector = new ChannelSelector(page);
+    await expect(channelSelector.getPageHeading()).toBeVisible();
+    await channelSelector.selectApiChannel();
+
+    page.on('response', async response => {
+      if (
+        response.url().includes('/api/v1/accounts/') &&
+        response.url().includes('/inboxes') &&
+        response.request().method() === 'POST' &&
+        response.status() === 200
+      ) {
+        try {
+          const responseData = await response.json();
+          if (responseData.id) {
+            inboxId = responseData.id;
+          }
+        } catch {
+          // ignore non-JSON responses
+        }
+      }
+    });
+
+    const apiChannelForm = new ApiChannelForm(page);
+    await apiChannelForm.fillChannelName(testInbox.name);
+    await apiChannelForm.fillWebhookUrl(testInbox.webhookUrl);
+    await apiChannelForm.submitForm();
+    await expect.poll(() => inboxId).toBeTruthy();
+
+    const addAgentsForm = new AddAgentsForm(page);
+    await expect(addAgentsForm.getPageHeading()).toBeVisible();
+    await addAgentsForm.addFirstAgent();
+
+    await page.waitForURL(/\/settings\/inboxes\/.*\/finish/);
+    const finishSetup = new FinishSetup(page);
+    await expect(finishSetup.getPageHeading()).toBeVisible();
+  });
+});

theme/icons.js

@@ -269,6 +269,16 @@ export const icons = {
     width: 24,
     height: 24,
   },
+  'voice-call': {
+    body: `<mask id="cvc" maskUnits="userSpaceOnUse" x="0" y="0" width="16" height="16"><rect width="16" height="16" fill="#fff"/><circle cx="12" cy="4" r="4" fill="#000"/></mask><g mask="url(#cvc)"><path d="M7.916 10.784a.5.5 0 0 0 .607-.152L8.7 10.4a1 1 0 0 1 .8-.4H11a1 1 0 0 1 1 1v1.5a1 1 0 0 1-1 1 9 9 0 0 1-9-9 1 1 0 0 1 1-1h1.5a1 1 0 0 1 1 1V6a1 1 0 0 1-.4.8l-.234.176a.5.5 0 0 0-.146.616 7 7 0 0 0 3.196 3.192" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"/></g><circle cx="12" cy="4" r="4" fill="currentColor" fill-opacity="0.15"/><path d="M10.4 3.2v1.6M12 2.4v3.2m1.6-2.4v1.6" stroke="currentColor" stroke-width=".833" stroke-linecap="round" stroke-linejoin="round"/>`,
+    width: 16,
+    height: 16,
+  },
+  'whatsapp-voice': {
+    body: `<mask id="cwv" maskUnits="userSpaceOnUse" x="0" y="0" width="16" height="16"><rect width="16" height="16" fill="#fff"/><circle cx="12" cy="4.5" r="4" fill="#000"/></mask><g mask="url(#cwv)"><path fill-rule="evenodd" clip-rule="evenodd" d="M12.349 3.655A5.6 5.6 0 0 0 8.357 2a5.65 5.65 0 0 0-5.643 5.642c0 .995.26 1.966.753 2.821l-.512 1.873a.63.63 0 0 0 .767.775l1.936-.508a5.64 5.64 0 0 0 2.697.687h.002A5.65 5.65 0 0 0 14 7.647a5.6 5.6 0 0 0-1.652-3.992m-3.992 8.682h-.002a4.7 4.7 0 0 1-2.387-.654l-.171-.102-1.776.466.474-1.73-.111-.178a4.7 4.7 0 0 1-.717-2.496 4.697 4.697 0 0 1 4.692-4.69c1.253 0 2.43.489 3.316 1.376a4.66 4.66 0 0 1 1.372 3.317 4.697 4.697 0 0 1-4.69 4.69m2.573-3.513c-.141-.07-.835-.411-.964-.458-.13-.047-.223-.07-.317.07a8 8 0 0 1-.446.553c-.083.094-.165.106-.306.035s-.595-.22-1.134-.7a4.3 4.3 0 0 1-.784-.976c-.082-.141-.009-.218.061-.288.064-.063.141-.165.212-.247.07-.082.094-.141.141-.235s.024-.176-.012-.247c-.035-.07-.317-.765-.434-1.047-.115-.275-.231-.237-.318-.242a6 6 0 0 0-.27-.005.52.52 0 0 0-.376.177c-.13.14-.493.482-.493 1.176 0 .693.505 1.364.575 1.458.071.094.995 1.518 2.409 2.13.336.145.599.232.804.297.337.107.645.092.888.056.27-.041.834-.342.951-.671.118-.33.118-.612.083-.67-.035-.06-.13-.095-.27-.166" fill="currentColor"/></g><circle cx="12" cy="4.5" r="4" fill="currentColor" fill-opacity="0.15"/><path d="M10.4 3.7v1.6M12 2.9v3.2m1.6-2.4v1.6" stroke="currentColor" stroke-width=".833" stroke-linecap="round" stroke-linejoin="round"/>`,
+    width: 16,
+    height: 16,
+  },
   instagram: {
     body: `<g fill="none" stroke="currentColor"><path d="M12.0003 15.3329C13.8412 15.3329 15.3337 13.8405 15.3337 11.9996C15.3337 10.1586 13.8412 8.66626 12.0003 8.66626C10.1594 8.66626 8.66699 10.1586 8.66699 11.9996C8.66699 13.8405 10.1594 15.3329 12.0003 15.3329Z" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/><path d="M4.5 15.3333V8.66667C4.5 6.36548 6.36548 4.5 8.66667 4.5H15.3333C17.6345 4.5 19.5 6.36548 19.5 8.66667V15.3333C19.5 17.6345 17.6345 19.5 15.3333 19.5H8.66667C6.36548 19.5 4.5 17.6345 4.5 15.3333Z" stroke-width="1.5"/><path d="M16.583 7.42552L16.5913 7.41626" stroke-width="1.4" stroke-linecap="round" stroke-linejoin="round"/></g>`,
     width: 24,
@@ -470,5 +480,15 @@ export const icons = {
     width: 24,
     height: 24,
   },
+  'audio-play': {
+    body: `<path d="M3.31445 11.3998V2.6002C3.31445 2.35931 3.39947 2.15725 3.56951 1.99401C3.73955 1.83077 3.93793 1.74944 4.16465 1.75C4.2355 1.75 4.31004 1.76049 4.38826 1.78146C4.46647 1.80243 4.54073 1.83446 4.61101 1.87753L11.5401 6.27732C11.6677 6.36234 11.7635 6.46862 11.8275 6.59615C11.8916 6.72368 11.9233 6.85829 11.9227 6.99999C11.9222 7.14169 11.8904 7.27631 11.8275 7.40384C11.7646 7.53137 11.6688 7.63764 11.5401 7.72266L4.61101 12.1224C4.54016 12.165 4.46591 12.197 4.38826 12.2185C4.3106 12.2401 4.23607 12.2505 4.16465 12.25C3.93793 12.25 3.73955 12.1684 3.56951 12.0051C3.39947 11.8419 3.31445 11.6401 3.31445 11.3998Z" fill="currentColor"/>`,
+    width: 14,
+    height: 14,
+  },
+  'audio-pause': {
+    body: `<path d="M10.5001 1.75H8.75008C8.42792 1.75 8.16675 2.01117 8.16675 2.33333V11.6667C8.16675 11.9888 8.42792 12.25 8.75008 12.25H10.5001C10.8222 12.25 11.0834 11.9888 11.0834 11.6667V2.33333C11.0834 2.01117 10.8222 1.75 10.5001 1.75Z" fill="currentColor"/><path d="M5.25008 1.75H3.50008C3.17792 1.75 2.91675 2.01117 2.91675 2.33333V11.6667C2.91675 11.9888 3.17792 12.25 3.50008 12.25H5.25008C5.57225 12.25 5.83342 11.9888 5.83342 11.6667V2.33333C5.83342 2.01117 5.57225 1.75 5.25008 1.75Z" fill="currentColor"/>`,
+    width: 14,
+    height: 14,
+  },
   /** Ends */
 };