Merge branch 'develop' into feature/service-worker-caching

When the SDK sends identify calls with identical payloads (common on
every page load), `save!` fires even though no attributes changed. While
Rails skips the actual UPDATE SQL, it still opens a transaction, runs
all callbacks (including validation queries like `Contact Exists?`), and
triggers `after_commit` hooks — all for a no-op.

This adds a `changed?` guard before `save!` to skip it entirely when no
attributes have actually changed.

**How to test**

- Trigger an identify call via the SDK with a contact's existing
attributes (same name, email, custom_attributes, etc.)
- The contact should not fire a save (no transaction, no callbacks)
- Trigger an identify call with a changed attribute — save should work
normally

**What changed**

- `ContactIdentifyAction#update_contact`: guard `save!` with `changed?`
check
- Added specs to verify `save!` is skipped for unchanged params and
avatar job still enqueues independently

.circleci/config.yml

@@ -93,8 +93,8 @@ jobs:
               exit 1
             fi
             mkdir -p ~/tmp
-            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
-            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
+            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/7.19.0/openapi-generator-cli-7.19.0.jar > ~/tmp/openapi-generator-cli-7.19.0.jar
+            java -jar ~/tmp/openapi-generator-cli-7.19.0.jar validate -i swagger/swagger.json
 
       # Bundle audit
       - run:

.gitignore

@@ -103,4 +103,5 @@ CLAUDE.local.md
 .histoire
 .pnpm-store/*
 local/
+sw.js
 Procfile.worktree

AGENTS.md

@@ -68,6 +68,15 @@
 - Example: `feat(auth): add user authentication`
 - Don't reference Claude in commit messages
 
+## PR Description Format
+
+- Start with a short, user-facing paragraph describing the product change.
+- Add a `Closes` section with relevant issue links (GitHub, Linear, etc.).
+- For feature PRs, add `How to test` from a product/UX standpoint.
+- For bugfix PRs, use `How to reproduce` when helpful.
+- Optionally add a `What changed` section for implementation highlights.
+- Do not add a `How this was tested` section listing specs/commands.
+
 ## Project-Specific
 
 - **Translations**:

Gemfile

@@ -268,6 +268,7 @@ group :development, :test do
   gem 'seed_dump'
   gem 'shoulda-matchers'
   gem 'simplecov', '>= 0.21', require: false
+  gem 'skooma'
   gem 'spring'
   gem 'spring-watcher-listen'
 end

Gemfile.lock

@@ -191,7 +191,7 @@ GEM
     coderay (1.1.3)
     commonmarker (0.23.10)
     concurrent-ruby (1.3.5)
-    connection_pool (2.5.3)
+    connection_pool (2.5.5)
     crack (1.0.0)
       bigdecimal
       rexml
@@ -473,6 +473,12 @@ GEM
       hana (~> 1.3)
       regexp_parser (~> 2.0)
       uri_template (~> 0.7)
+    json_skooma (0.2.5)
+      bigdecimal
+      hana (~> 1.3)
+      regexp_parser (~> 2.0)
+      uri-idna (~> 0.2)
+      zeitwerk (~> 2.6)
     judoscale-rails (1.8.2)
       judoscale-ruby (= 1.8.2)
       railties
@@ -736,7 +742,7 @@ GEM
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.22.2)
+    redis-client (0.26.4)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -910,6 +916,9 @@ GEM
       simplecov_json_formatter (~> 0.1)
     simplecov-html (0.13.2)
     simplecov_json_formatter (0.1.4)
+    skooma (0.3.7)
+      json_skooma (~> 0.2.5)
+      zeitwerk (~> 2.6)
     slack-ruby-client (2.7.0)
       faraday (>= 2.0.1)
       faraday-mashify
@@ -970,6 +979,7 @@ GEM
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
     uri (1.1.1)
+    uri-idna (0.3.1)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
@@ -1143,6 +1153,7 @@ DEPENDENCIES
   sidekiq_alive
   simplecov (>= 0.21)
   simplecov_json_formatter
+  skooma
   slack-ruby-client (~> 2.7.0)
   spring
   spring-watcher-listen

Makefile

@@ -40,8 +40,12 @@ run:
 	fi
 
 force_run:
-	rm -f ./.overmind.sock
-	rm -f tmp/pids/*.pid
+	@echo "Cleaning up Overmind processes..."
+	@lsof -ti:3036 2>/dev/null | xargs kill -9 2>/dev/null || true
+	@lsof -ti:3000 2>/dev/null | xargs kill -9 2>/dev/null || true
+	@rm -f ./.overmind.sock
+	@rm -f tmp/pids/*.pid
+	@echo "Cleanup complete"
 	overmind start -f Procfile.dev
 
 force_run_tunnel:

VERSION_CW

@@ -1 +1 @@
-4.11.1
+4.11.2

app/actions/contact_identify_action.rb

@@ -104,7 +104,7 @@ class ContactIdentifyAction
     # blank identifier or email will throw unique index error
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
-    @contact.save!
+    @contact.save! if @contact.changed?
     enqueue_avatar_job
   end
 

app/builders/messages/facebook/message_builder.rb

@@ -105,15 +105,19 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def message_params
+    content_attributes = {
+      in_reply_to_external_id: response.in_reply_to_external_id
+    }
+    content_attributes[:external_echo] = true if @outgoing_echo
+
     {
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       message_type: @message_type,
+      status: @outgoing_echo ? :delivered : :sent,
       content: response.content,
       source_id: response.identifier,
-      content_attributes: {
-        in_reply_to_external_id: response.in_reply_to_external_id
-      },
+      content_attributes: content_attributes,
       sender: @outgoing_echo ? nil : @contact_inbox.contact
     }
   end

app/builders/messages/messenger/message_builder.rb

@@ -2,12 +2,17 @@ class Messages::Messenger::MessageBuilder
   include ::FileTypeHelper
 
   def process_attachment(attachment)
-    # This check handles very rare case if there are multiple files to attach with only one usupported file
+    # This check handles very rare case if there are multiple files to attach with only one unsupported file
     return if unsupported_file_type?(attachment['type'])
 
-    attachment_obj = @message.attachments.new(attachment_params(attachment).except(:remote_file_url))
+    params = attachment_params(attachment)
+    attachment_obj = @message.attachments.new(params.except(:remote_file_url))
     attachment_obj.save!
-    attach_file(attachment_obj, attachment_params(attachment)[:remote_file_url]) if attachment_params(attachment)[:remote_file_url]
+    if facebook_reel?(attachment)
+      update_facebook_reel_content(attachment)
+    elsif params[:remote_file_url]
+      attach_file(attachment_obj, params[:remote_file_url])
+    end
     fetch_story_link(attachment_obj) if attachment_obj.file_type == 'story_mention'
     fetch_ig_story_link(attachment_obj) if attachment_obj.file_type == 'ig_story'
     fetch_ig_post_link(attachment_obj) if attachment_obj.file_type == 'ig_post'
@@ -26,7 +31,7 @@ class Messages::Messenger::MessageBuilder
   end
 
   def attachment_params(attachment)
-    file_type = attachment['type'].to_sym
+    file_type = normalize_file_type(attachment['type'])
     params = { file_type: file_type, account_id: @message.account_id }
 
     if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel, :ig_post, :ig_story].include? file_type
@@ -100,6 +105,28 @@ class Messages::Messenger::MessageBuilder
 
   private
 
+  # Facebook may send attachment types that don't directly match our file_type enum.
+  # Map known aliases to their canonical enum values.
+  FACEBOOK_FILE_TYPE_MAP = { reel: :ig_reel }.freeze
+
+  def normalize_file_type(type)
+    sym = type.to_sym
+    FACEBOOK_FILE_TYPE_MAP.fetch(sym, sym)
+  end
+
+  # Facebook sends reel URLs as webpage links (facebook.com/reel/...) rather than
+  # direct video URLs. Downloading these yields HTML, not video content.
+  def facebook_reel?(attachment)
+    attachment['type'].to_sym == :reel
+  end
+
+  def update_facebook_reel_content(attachment)
+    url = attachment.dig('payload', 'url')
+    return if url.blank?
+
+    @message.update!(content: url) if @message.content.blank?
+  end
+
   def unsupported_file_type?(attachment_type)
     [:template, :unsupported_type, :ephemeral].include? attachment_type.to_sym
   end

app/controllers/api/v1/accounts/articles_controller.rb

@@ -40,7 +40,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   end
 
   def reorder
-    Article.update_positions(params[:positions_hash])
+    Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
     head :ok
   end
 

app/controllers/api/v1/accounts/categories_controller.rb

@@ -1,7 +1,7 @@
 class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseController
   before_action :portal
   before_action :check_authorization
-  before_action :fetch_category, except: [:index, :create]
+  before_action :fetch_category, except: [:index, :create, :reorder]
   before_action :set_current_page, only: [:index]
 
   def index
@@ -32,6 +32,11 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
     head :ok
   end
 
+  def reorder
+    Category.update_positions(portal: @portal, positions_hash: params[:positions_hash])
+    head :ok
+  end
+
   private
 
   def fetch_category
@@ -39,7 +44,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
   end
 
   def portal
-    @portal ||= Current.account.portals.find_by(slug: params[:portal_id])
+    @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
   end
 
   def related_categories_records

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -201,7 +201,9 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def fetch_contact
-    @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
+    contact_scope = Current.account.contacts
+    contact_scope = contact_scope.includes(contact_inboxes: [:inbox]) if @include_contact_inboxes
+    @contact = contact_scope.find(params[:id])
   end
 
   def process_avatar_from_url

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -107,7 +107,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def toggle_typing_status
-    typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, current_user, params)
+    typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, Current.user, params)
     typing_status_manager.toggle_typing_status
     head :ok
   end

app/controllers/api/v1/accounts_controller.rb

@@ -100,7 +100,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
+    raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
   end
 
   def validate_captcha

app/controllers/api/v2/accounts_controller.rb

@@ -58,7 +58,7 @@ class Api::V2::AccountsController < Api::BaseController
   end
 
   def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
+    raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
   end
 
   def validate_captcha

app/controllers/concerns/access_token_auth_helper.rb

@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
   BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_typing_status toggle_priority create update custom_attributes],
     'api/v1/accounts/conversations/messages' => ['create'],
     'api/v1/accounts/conversations/assignments' => ['create']
   }.freeze
@@ -28,7 +28,7 @@ module AccessTokenAuthHelper
 
   def validate_bot_access_token!
     return if Current.user.is_a?(User)
-    return if agent_bot_accessible?
+    return if @resource.is_a?(AgentBot) && agent_bot_accessible?
 
     render_unauthorized('Access to this endpoint is not authorized for bots')
   end

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -51,8 +51,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   end
 
   def account_signup_allowed?
-    # set it to true by default, this is the behaviour across the app
-    GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') != 'false'
+    GlobalConfigService.account_signup_enabled?
   end
 
   def resource_class(_mapping = nil)

app/dashboards/user_dashboard.rb

@@ -25,7 +25,7 @@ class UserDashboard < Administrate::BaseDashboard
     current_sign_in_ip: Field::String,
     last_sign_in_ip: Field::String,
     confirmation_token: Field::String,
-    confirmed_at: Field::DateTime,
+    confirmed_at: ConfirmedAtField,
     confirmation_sent_at: Field::DateTime,
     unconfirmed_email: Field::String,
     name: Field::String.with_options(searchable: true),

app/fields/confirmed_at_field.rb

@@ -0,0 +1,4 @@
+require 'administrate/field/base'
+
+class ConfirmedAtField < Administrate::Field::DateTime
+end

app/finders/conversation_finder.rb

@@ -11,6 +11,7 @@ class ConversationFinder
     'priority_desc' => %w[sort_on_priority desc],
     'waiting_since_asc' => %w[sort_on_waiting_since asc],
     'waiting_since_desc' => %w[sort_on_waiting_since desc],
+    'priority_desc_created_at_asc' => %w[sort_on_priority_created_at desc],
 
     # To be removed in v3.5.0
     'latest' => %w[sort_on_last_activity_at desc],

app/helpers/filters/filter_helper.rb

@@ -47,11 +47,15 @@ module Filters::FilterHelper
 
   def handle_additional_attributes(query_hash, filter_operator_value, data_type)
     if data_type == 'text_case_insensitive'
-      "LOWER(#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}') " \
-        "#{filter_operator_value} #{query_hash[:query_operator]}"
+      ActiveRecord::Base.sanitize_sql_array(
+        ["LOWER(#{filter_config[:table_name]}.additional_attributes ->> ?) #{filter_operator_value} #{query_hash[:query_operator]}",
+         query_hash[:attribute_key]]
+      )
     else
-      "#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}' " \
-        "#{filter_operator_value} #{query_hash[:query_operator]} "
+      ActiveRecord::Base.sanitize_sql_array(
+        ["#{filter_config[:table_name]}.additional_attributes ->> ? #{filter_operator_value} #{query_hash[:query_operator]} ",
+         query_hash[:attribute_key]]
+      )
     end
   end
 
@@ -70,7 +74,7 @@ module Filters::FilterHelper
 
   def date_filter(current_filter, query_hash, filter_operator_value)
     "(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::#{current_filter['data_type']} " \
-      "#{filter_operator_value}#{current_filter['data_type']} #{query_hash[:query_operator]}"
+      "#{filter_operator_value} #{query_hash[:query_operator]}"
   end
 
   def text_case_insensitive_filter(query_hash, filter_operator_value)

app/javascript/dashboard/api/contacts.js

@@ -57,14 +57,14 @@ class ContactAPI extends ApiClient {
     return axios.post(`${this.url}/${contactId}/labels`, { labels });
   }
 
-  search(search = '', page = 1, sortAttr = 'name', label = '') {
+  search(search = '', page = 1, sortAttr = 'name', label = '', options = {}) {
     let requestURL = `${this.url}/search?${buildContactParams(
       page,
       sortAttr,
       label,
       search
     )}`;
-    return axios.get(requestURL);
+    return axios.get(requestURL, { signal: options.signal });
   }
 
   active(page = 1, sortAttr = 'name') {

app/javascript/dashboard/api/helpCenter/categories.js

@@ -25,6 +25,12 @@ class CategoriesAPI extends PortalsAPI {
   delete({ portalSlug, categoryId }) {
     return axios.delete(`${this.url}/${portalSlug}/categories/${categoryId}`);
   }
+
+  reorder({ portalSlug, reorderedGroup }) {
+    return axios.post(`${this.url}/${portalSlug}/categories/reorder`, {
+      positions_hash: reorderedGroup,
+    });
+  }
 }
 
 export default new CategoriesAPI();

app/javascript/dashboard/api/specs/contacts.spec.js

@@ -68,7 +68,19 @@ describe('#ContactsAPI', () => {
     it('#search', () => {
       contactAPI.search('leads', 1, 'date', 'customer-support');
       expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/contacts/search?include_contact_inboxes=false&page=1&sort=date&q=leads&labels[]=customer-support'
+        '/api/v1/contacts/search?include_contact_inboxes=false&page=1&sort=date&q=leads&labels[]=customer-support',
+        { signal: undefined }
+      );
+    });
+
+    it('#search with signal', () => {
+      const controller = new AbortController();
+      contactAPI.search('leads', 1, 'date', 'customer-support', {
+        signal: controller.signal,
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/contacts/search?include_contact_inboxes=false&page=1&sort=date&q=leads&labels[]=customer-support',
+        { signal: controller.signal }
       );
     });
 

app/javascript/dashboard/api/specs/helpCenter/categories.spec.js

@@ -8,5 +8,6 @@ describe('#BulkActionsAPI', () => {
     expect(categoriesAPI).toHaveProperty('create');
     expect(categoriesAPI).toHaveProperty('update');
     expect(categoriesAPI).toHaveProperty('delete');
+    expect(categoriesAPI).toHaveProperty('reorder');
   });
 });

app/javascript/dashboard/components-next/Campaigns/CampaignLayout.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { vOnClickOutside } from '@vueuse/components';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 defineProps({
@@ -28,7 +29,11 @@ const handleButtonClick = () => {
             {{ headerTitle }}
           </span>
           <div
-            v-on-clickaway="() => emit('close')"
+            v-on-click-outside="[
+              () => emit('close'),
+              // This will prevent closing the modal when the editor Create link popup is open
+              { ignore: ['dialog.ProseMirror-prompt-backdrop'] },
+            ]"
             class="relative group/campaign-button"
           >
             <Button

app/javascript/dashboard/components-next/Editor/Editor.vue

@@ -28,7 +28,7 @@ const props = defineProps({
   medium: { type: String, default: '' },
 });
 
-const emit = defineEmits(['update:modelValue']);
+const emit = defineEmits(['update:modelValue', 'executeCopilotAction']);
 
 const slots = useSlots();
 
@@ -113,6 +113,9 @@ watch(
         @input="handleInput"
         @focus="handleFocus"
         @blur="handleBlur"
+        @execute-copilot-action="
+          (...args) => emit('executeCopilotAction', ...args)
+        "
       />
       <div
         v-if="showCharacterCount || slots.actions"

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticleList.vue

@@ -58,18 +58,22 @@ const openArticle = id => {
   }
 };
 
-const onReorder = reorderedGroup => {
-  store.dispatch('articles/reorder', {
-    reorderedGroup,
-    portalSlug: route.params.portalSlug,
-  });
+const onReorder = async reorderedGroup => {
+  try {
+    await store.dispatch('articles/reorder', {
+      reorderedGroup,
+      portalSlug: route.params.portalSlug,
+    });
+  } catch {
+    useAlert(t('HELP_CENTER.REORDER_ARTICLE.API.ERROR_MESSAGE'));
+  }
 };
 
 const onDragEnd = () => {
-  // Reuse existing positions to maintain order within the current group
+  // Collect and sort existing positions, falling back to index+1 for null/0 values
   const sortedArticlePositions = localArticles.value
-    .map(article => article.position)
-    .sort((a, b) => a - b); // Use custom sort to handle numeric values correctly
+    .map((article, index) => article.position || index + 1)
+    .sort((a, b) => a - b);
 
   const orderedArticles = localArticles.value.map(article => article.id);
 

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoriesPage.vue

@@ -98,6 +98,17 @@ const handleAction = ({ action, id, category: categoryData }) => {
     deleteCategory(categoryData);
   }
 };
+
+const reorderCategories = async reorderedGroup => {
+  try {
+    await store.dispatch('categories/reorder', {
+      portalSlug: route.params.portalSlug,
+      reorderedGroup,
+    });
+  } catch {
+    useAlert(t('HELP_CENTER.REORDER_CATEGORY.API.ERROR_MESSAGE'));
+  }
+};
 </script>
 
 <template>
@@ -122,6 +133,7 @@ const handleAction = ({ action, id, category: categoryData }) => {
         :categories="categories"
         @click="openCategoryArticles"
         @action="handleAction"
+        @reorder="reorderCategories"
       />
       <CategoryEmptyState
         v-else

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryList.vue

@@ -1,14 +1,22 @@
 <script setup>
+import { computed, ref, watch } from 'vue';
+import Draggable from 'vuedraggable';
 import CategoryCard from 'dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.vue';
 
-defineProps({
+const props = defineProps({
   categories: {
     type: Array,
     required: true,
   },
 });
 
-const emit = defineEmits(['click', 'action']);
+const emit = defineEmits(['click', 'action', 'reorder']);
+
+const localCategories = ref(props.categories);
+
+const dragEnabled = computed(() => {
+  return localCategories.value?.length > 1;
+});
 
 const handleClick = slug => {
   emit('click', slug);
@@ -17,21 +25,57 @@ const handleClick = slug => {
 const handleAction = ({ action, value, id }, category) => {
   emit('action', { action, value, id, category });
 };
+
+const onDragEnd = () => {
+  // Collect and sort existing positions, falling back to index+1 for null/0 values
+  const sortedPositions = localCategories.value
+    .map((category, index) => category.position || index + 1)
+    .sort((a, b) => a - b);
+
+  const reorderedGroup = localCategories.value.reduce(
+    (obj, category, index) => {
+      obj[category.id] = sortedPositions[index];
+      return obj;
+    },
+    {}
+  );
+
+  emit('reorder', reorderedGroup);
+};
+
+watch(
+  () => props.categories,
+  newCategories => {
+    localCategories.value = newCategories;
+  },
+  { deep: true }
+);
 </script>
 
 <template>
-  <ul role="list" class="grid w-full h-full grid-cols-1 gap-4 md:grid-cols-2">
-    <CategoryCard
-      v-for="category in categories"
-      :id="category.id"
-      :key="category.id"
-      :title="category.name"
-      :icon="category.icon"
-      :description="category.description"
-      :articles-count="category.meta.articles_count || 0"
-      :slug="category.slug"
-      @click="handleClick(category.slug)"
-      @action="handleAction($event, category)"
-    />
-  </ul>
+  <Draggable
+    v-model="localCategories"
+    :disabled="!dragEnabled"
+    item-key="id"
+    tag="ul"
+    role="list"
+    class="grid w-full h-full grid-cols-1 gap-4 md:grid-cols-2"
+    @end="onDragEnd"
+  >
+    <template #item="{ element }">
+      <li class="list-none">
+        <CategoryCard
+          :id="element.id"
+          :title="element.name"
+          :icon="element.icon"
+          :description="element.description"
+          :articles-count="element.meta?.articles_count || 0"
+          :slug="element.slug"
+          :class="{ 'cursor-grab': dragEnabled }"
+          @click="handleClick(element.slug)"
+          @action="handleAction($event, element)"
+        />
+      </li>
+    </template>
+  </Draggable>
 </template>

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -12,7 +12,7 @@ import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { emitter } from 'shared/helpers/mitt';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import {
-  searchContacts,
+  createContactSearcher,
   createNewContact,
   fetchContactableInboxes,
   processContactableInboxes,
@@ -39,6 +39,7 @@ const props = defineProps({
 
 const emit = defineEmits(['close']);
 
+const searchContacts = createContactSearcher();
 const store = useStore();
 const { t } = useI18n();
 const { width: windowWidth } = useWindowSize();
@@ -107,15 +108,17 @@ const onContactSearch = debounce(
     isSearching.value = true;
     contacts.value = [];
     try {
-      contacts.value = await searchContacts(query);
+      const results = await searchContacts(query);
+      // null means the request was aborted (a newer search is in-flight),
+      if (results === null) return;
+      contacts.value = results;
       isSearching.value = false;
     } catch (error) {
-      useAlert(t('COMPOSE_NEW_CONVERSATION.CONTACT_SEARCH.ERROR_MESSAGE'));
-    } finally {
       isSearching.value = false;
+      useAlert(t('COMPOSE_NEW_CONVERSATION.CONTACT_SEARCH.ERROR_MESSAGE'));
     }
   },
-  300,
+  400,
   false
 );
 
@@ -138,6 +141,7 @@ const handleSelectedContact = async ({ value, action, ...rest }) => {
     contact = rest;
   }
   selectedContact.value = contact;
+  contacts.value = [];
   if (contact?.id) {
     isFetchingInboxes.value = true;
     try {
@@ -273,7 +277,7 @@ useKeyboardEvents(keyboardEvents);
       handleClickOutside,
       // Fixed and edge case https://github.com/chatwoot/chatwoot/issues/10785
       // This will prevent closing the compose conversation modal when the editor Create link popup is open
-      { ignore: ['div.ProseMirror-prompt'] },
+      { ignore: ['dialog.ProseMirror-prompt-backdrop'] },
     ]"
     class="relative"
     :class="{

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -15,6 +15,9 @@ import {
   prepareWhatsAppMessagePayload,
 } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper.js';
 
+import { useCopilotReply } from 'dashboard/composables/useCopilotReply';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+
 import ContactSelector from './ContactSelector.vue';
 import InboxSelector from './InboxSelector.vue';
 import EmailOptions from './EmailOptions.vue';
@@ -22,6 +25,7 @@ import MessageEditor from './MessageEditor.vue';
 import ActionButtons from './ActionButtons.vue';
 import InboxEmptyState from './InboxEmptyState.vue';
 import AttachmentPreviews from './AttachmentPreviews.vue';
+import CopilotReplyBottomPanel from 'dashboard/components/widgets/WootWriter/CopilotReplyBottomPanel.vue';
 
 const props = defineProps({
   contacts: { type: Array, default: () => [] },
@@ -42,6 +46,7 @@ const props = defineProps({
 
 const emit = defineEmits([
   'searchContacts',
+  'resetContactSearch',
   'discard',
   'updateSelectedContact',
   'updateTargetInbox',
@@ -51,6 +56,8 @@ const emit = defineEmits([
 
 const DEFAULT_FORMATTING = 'Context::Default';
 
+const copilot = useCopilotReply();
+
 const showContactsDropdown = ref(false);
 const showInboxesDropdown = ref(false);
 const showCcEmailsDropdown = ref(false);
@@ -157,22 +164,8 @@ const isAnyDropdownActive = computed(() => {
 });
 
 const handleContactSearch = value => {
-  showContactsDropdown.value = true;
-  const query = typeof value === 'string' ? value.trim() : '';
-  const hasAlphabet = Array.from(query).some(char => {
-    const lower = char.toLowerCase();
-    const upper = char.toUpperCase();
-    return lower !== upper;
-  });
-  const isEmailLike = /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(query);
-
-  const keys = ['email', 'phone_number', 'name'].filter(key => {
-    if (key === 'phone_number' && hasAlphabet) return false;
-    if (key === 'name' && isEmailLike) return false;
-    return true;
-  });
-
-  emit('searchContacts', { keys, query: value });
+  showContactsDropdown.value = value.trim().length > 1;
+  emit('searchContacts', value);
 };
 
 const handleDropdownUpdate = (type, value) => {
@@ -186,13 +179,17 @@ const handleDropdownUpdate = (type, value) => {
 };
 
 const searchCcEmails = value => {
-  showCcEmailsDropdown.value = true;
-  emit('searchContacts', { keys: ['email'], query: value });
+  showBccEmailsDropdown.value = false;
+  emit('resetContactSearch');
+  showCcEmailsDropdown.value = value.trim().length >= 2;
+  emit('searchContacts', value);
 };
 
 const searchBccEmails = value => {
-  showBccEmailsDropdown.value = true;
-  emit('searchContacts', { keys: ['email'], query: value });
+  showCcEmailsDropdown.value = false;
+  emit('resetContactSearch');
+  showBccEmailsDropdown.value = value.trim().length >= 2;
+  emit('searchContacts', value);
 };
 
 const setSelectedContact = async ({ value, action, ...rest }) => {
@@ -210,6 +207,7 @@ const stripMessageFormatting = channelType => {
 
 const handleInboxAction = ({ value, action, channelType, medium, ...rest }) => {
   v$.value.$reset();
+  copilot.reset(false);
 
   // Strip unsupported formatting when changing the target inbox
   if (channelType) {
@@ -236,6 +234,7 @@ const removeSignatureFromMessage = () => {
 
 const removeTargetInbox = value => {
   v$.value.$reset();
+  copilot.reset(false);
   removeSignatureFromMessage();
 
   stripMessageFormatting(DEFAULT_FORMATTING);
@@ -245,6 +244,7 @@ const removeTargetInbox = value => {
 };
 
 const clearSelectedContact = () => {
+  copilot.reset(false);
   removeSignatureFromMessage();
   emit('clearSelectedContact');
   state.message = '';
@@ -276,6 +276,7 @@ const handleAttachFile = files => {
 };
 
 const clearForm = () => {
+  copilot.reset(false);
   Object.assign(state, {
     message: '',
     subject: '',
@@ -338,6 +339,24 @@ const shouldShowMessageEditor = computed(() => {
     !inboxTypes.value.isTwilioWhatsapp
   );
 });
+
+const isCopilotActive = computed(() => copilot.isActive?.value ?? false);
+
+const onSubmitCopilotReply = () => {
+  const acceptedMessage = copilot.accept();
+  state.message = acceptedMessage;
+};
+
+useKeyboardEvents({
+  '$mod+Enter': {
+    action: () => {
+      if (isCopilotActive.value && !copilot.isButtonDisabled.value) {
+        onSubmitCopilotReply();
+      }
+    },
+    allowOnFocusedInput: true,
+  },
+});
 </script>
 
 <template>
@@ -368,6 +387,7 @@ const shouldShowMessageEditor = computed(() => {
         :show-inboxes-dropdown="showInboxesDropdown"
         :contactable-inboxes-list="contactableInboxesList"
         :has-errors="validationStates.isInboxInvalid"
+        :is-fetching-inboxes="isFetchingInboxes"
         @update-inbox="removeTargetInbox"
         @toggle-dropdown="showInboxesDropdown = $event"
         @handle-inbox-action="handleInboxAction"
@@ -396,6 +416,7 @@ const shouldShowMessageEditor = computed(() => {
         :has-errors="validationStates.isMessageInvalid"
         :channel-type="inboxChannelType"
         :medium="targetInbox?.medium || ''"
+        :copilot="copilot"
       />
 
       <AttachmentPreviews
@@ -405,7 +426,15 @@ const shouldShowMessageEditor = computed(() => {
       />
     </div>
 
+    <CopilotReplyBottomPanel
+      v-if="isCopilotActive"
+      :is-generating-content="copilot.isButtonDisabled.value"
+      class="h-[3.25rem] !px-4 !py-2"
+      @submit="onSubmitCopilotReply"
+      @cancel="copilot.reset"
+    />
     <ActionButtons
+      v-else
       :attached-files="state.attachedFiles"
       :is-whatsapp-inbox="inboxTypes.isWhatsapp"
       :is-email-or-web-widget-inbox="inboxTypes.isEmailOrWebWidget"

app/javascript/dashboard/components-next/NewConversation/components/EmailOptions.vue

@@ -44,14 +44,16 @@ const bccEmailsArray = computed(() =>
 );
 
 const contactEmailsList = computed(() => {
-  return props.contacts?.map(({ name, id, email }) => ({
-    id,
-    label: email,
-    email,
-    thumbnail: { name: name, src: '' },
-    value: id,
-    action: 'email',
-  }));
+  return props.contacts
+    ?.filter(contact => contact.email)
+    .map(({ name, id, email }) => ({
+      id,
+      label: email,
+      email,
+      thumbnail: { name: name, src: '' },
+      value: id,
+      action: 'email',
+    }));
 });
 
 // Handle updates from TagInput and convert array back to string
@@ -97,7 +99,6 @@ const inputClass = computed(() => {
           type="email"
           allow-create
           class="flex-1 min-h-7"
-          @focus="emit('updateDropdown', 'cc', true)"
           @input="emit('searchCcEmails', $event)"
           @on-click-outside="emit('updateDropdown', 'cc', false)"
           @update:model-value="handleCcUpdate"
@@ -131,7 +132,6 @@ const inputClass = computed(() => {
         allow-create
         class="flex-1 min-h-7"
         focus-on-mount
-        @focus="emit('updateDropdown', 'bcc', true)"
         @input="emit('searchBccEmails', $event)"
         @on-click-outside="emit('updateDropdown', 'bcc', false)"
         @update:model-value="handleBccUpdate"

app/javascript/dashboard/components-next/NewConversation/components/InboxEmptyState.vue

@@ -1,9 +1,15 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+
+const { t } = useI18n();
+</script>
+
 <template>
   <div
     class="flex items-center w-full px-4 py-3 dark:bg-n-amber-11/15 bg-n-amber-3"
   >
     <span class="text-sm dark:text-n-amber-11 text-n-amber-11">
-      {{ $t('COMPOSE_NEW_CONVERSATION.FORM.NO_INBOX_ALERT') }}
+      {{ t('COMPOSE_NEW_CONVERSATION.FORM.NO_INBOX_ALERT') }}
     </span>
   </div>
 </template>

app/javascript/dashboard/components-next/NewConversation/components/InboxSelector.vue

@@ -6,6 +6,7 @@ import { generateLabelForContactableInboxesList } from 'dashboard/components-nex
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 
 const props = defineProps({
   targetInbox: {
@@ -28,6 +29,10 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
+  isFetchingInboxes: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits([
@@ -71,7 +76,9 @@ const targetInboxLabel = computed(() => {
       v-on-click-outside="() => emit('toggleDropdown', false)"
       class="relative flex items-center h-7"
     >
+      <Spinner v-if="isFetchingInboxes" :size="16" />
       <Button
+        v-else
         :label="t('COMPOSE_NEW_CONVERSATION.FORM.INBOX_SELECTOR.BUTTON')"
         variant="link"
         size="sm"

app/javascript/dashboard/components-next/NewConversation/components/MessageEditor.vue

@@ -3,6 +3,7 @@ import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 
 import Editor from 'dashboard/components-next/Editor/Editor.vue';
+import CopilotEditorSection from 'dashboard/components/widgets/conversation/CopilotEditorSection.vue';
 
 const props = defineProps({
   hasErrors: { type: Boolean, default: false },
@@ -10,6 +11,7 @@ const props = defineProps({
   messageSignature: { type: String, default: '' },
   channelType: { type: String, default: '' },
   medium: { type: String, default: '' },
+  copilot: { type: Object, default: null },
 });
 
 const editorKey = computed(() => `editor-${props.channelType}-${props.medium}`);
@@ -20,29 +22,67 @@ const modelValue = defineModel({
   type: String,
   default: '',
 });
+
+const isCopilotActive = computed(() => props.copilot?.isActive?.value ?? false);
+
+const executeCopilotAction = (action, data) => {
+  if (props.copilot) {
+    props.copilot.execute(action, data);
+  }
+};
 </script>
 
 <template>
-  <div class="flex-1 h-full">
-    <Editor
-      v-model="modelValue"
-      :editor-key="editorKey"
-      :placeholder="
-        t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
-      "
-      class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 [&>div]:!bg-transparent h-full [&_.ProseMirror-woot-style]:!max-h-[12.5rem] [&_.ProseMirror-woot-style]:!min-h-[10rem] [&_.ProseMirror-menubar]:!pt-0 [&_.mention--box]:-top-[7.5rem] [&_.mention--box]:bottom-[unset]"
-      :class="
-        hasErrors
-          ? '[&_.empty-node]:before:!text-n-ruby-9 [&_.empty-node]:dark:before:!text-n-ruby-9'
-          : ''
-      "
-      enable-variables
-      :show-character-count="false"
-      :signature="messageSignature"
-      allow-signature
-      :send-with-signature="sendWithSignature"
-      :channel-type="channelType"
-      :medium="medium"
-    />
+  <div class="flex-1 h-full px-4 py-4">
+    <Transition
+      mode="out-in"
+      enter-active-class="transition-all duration-300 ease-out"
+      enter-from-class="opacity-0 translate-y-2 scale-[0.98]"
+      enter-to-class="opacity-100 translate-y-0 scale-100"
+      leave-active-class="transition-all duration-200 ease-in"
+      leave-from-class="opacity-100 translate-y-0 scale-100"
+      leave-to-class="opacity-0 translate-y-2 scale-[0.98]"
+    >
+      <div
+        :key="copilot ? copilot.editorTransitionKey.value : 'rich'"
+        class="h-full"
+      >
+        <CopilotEditorSection
+          v-if="isCopilotActive"
+          :show-copilot-editor="copilot.showEditor.value"
+          :is-generating-content="copilot.isGenerating.value"
+          :generated-content="copilot.generatedContent.value"
+          class="!mb-0"
+          @focus="() => {}"
+          @blur="() => {}"
+          @clear-selection="() => {}"
+          @content-ready="copilot.setContentReady"
+          @send="copilot.sendFollowUp"
+        />
+        <Editor
+          v-else
+          v-model="modelValue"
+          :editor-key="editorKey"
+          :placeholder="
+            t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
+          "
+          class="[&>div]:!border-transparent [&>div]:px-0 [&>div]:py-0 [&>div]:!bg-transparent h-full [&_.ProseMirror-woot-style]:!max-h-[12.5rem] [&_.ProseMirror-woot-style]:!min-h-[12rem] [&_.ProseMirror-menubar]:!pt-0 [&_.mention--box]:-top-[7.5rem] [&_.mention--box]:bottom-[unset]"
+          :class="
+            hasErrors
+              ? '[&_.empty-node]:before:!text-n-ruby-9 [&_.empty-node]:dark:before:!text-n-ruby-9'
+              : ''
+          "
+          enable-variables
+          enable-captain-tools
+          :show-character-count="false"
+          :signature="messageSignature"
+          allow-signature
+          :send-with-signature="sendWithSignature"
+          :channel-type="channelType"
+          :medium="medium"
+          @execute-copilot-action="executeCopilotAction"
+        />
+      </div>
+    </Transition>
   </div>
 </template>

app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js

@@ -176,38 +176,43 @@ export const prepareWhatsAppMessagePayload = ({
   };
 };
 
-export const generateContactQuery = ({ keys = ['email'], query }) => {
-  return {
-    payload: keys.map(key => {
-      const filterPayload = {
-        attribute_key: key,
-        filter_operator: 'contains',
-        values: [query],
-        attribute_model: 'standard',
-      };
-      if (keys.findIndex(k => k === key) !== keys.length - 1) {
-        filterPayload.query_operator = 'or';
-      }
-      return filterPayload;
-    }),
-  };
-};
-
 // API Calls
-export const searchContacts = async ({ keys, query }) => {
-  const {
-    data: { payload },
-  } = await ContactAPI.filter(
-    undefined,
-    'name',
-    generateContactQuery({ keys, query })
-  );
-  const camelCasedPayload = camelcaseKeys(payload, { deep: true });
-  // Filter contacts that have either phone_number or email
-  const filteredPayload = camelCasedPayload?.filter(
-    contact => contact.phoneNumber || contact.email
-  );
-  return filteredPayload || [];
+const MIN_SEARCH_LENGTH = 2;
+
+export const createContactSearcher = () => {
+  let controller = null;
+
+  return async (query, { skipMinLength = false } = {}) => {
+    const trimmed = typeof query === 'string' ? query.trim() : '';
+
+    controller?.abort();
+
+    if (!trimmed || (!skipMinLength && trimmed.length < MIN_SEARCH_LENGTH))
+      return [];
+
+    controller = new AbortController();
+    const { signal } = controller;
+
+    try {
+      const {
+        data: { payload },
+      } = await ContactAPI.search(trimmed, 1, 'name', '', { signal });
+
+      const camelCasedPayload = camelcaseKeys(payload, { deep: true });
+      // Filter contacts that have either phone_number or email
+      const filteredPayload = camelCasedPayload?.filter(
+        contact => contact.phoneNumber || contact.email
+      );
+      return filteredPayload || [];
+    } catch (error) {
+      // Return null for aborted requests so callers can distinguish
+      // "request was cancelled" from "no results found"
+      if (error?.name === 'AbortError' || error?.name === 'CanceledError') {
+        return null;
+      }
+      throw error;
+    }
+  };
 };
 
 export const createNewContact = async input => {

app/javascript/dashboard/components-next/NewConversation/helpers/specs/composeConversationHelper.spec.js

@@ -336,72 +336,13 @@ describe('composeConversationHelper', () => {
     });
   });
 
-  describe('generateContactQuery', () => {
-    it('generates correct query structure for contact search', () => {
-      const query = 'test@example.com';
-      const expected = {
-        payload: [
-          {
-            attribute_key: 'email',
-            filter_operator: 'contains',
-            values: [query],
-            attribute_model: 'standard',
-          },
-        ],
-      };
-
-      expect(helpers.generateContactQuery({ keys: ['email'], query })).toEqual(
-        expected
-      );
-    });
-
-    it('handles empty query', () => {
-      const expected = {
-        payload: [
-          {
-            attribute_key: 'email',
-            filter_operator: 'contains',
-            values: [''],
-            attribute_model: 'standard',
-          },
-        ],
-      };
-
-      expect(
-        helpers.generateContactQuery({ keys: ['email'], query: '' })
-      ).toEqual(expected);
-    });
-
-    it('handles mutliple keys', () => {
-      const expected = {
-        payload: [
-          {
-            attribute_key: 'email',
-            filter_operator: 'contains',
-            values: ['john'],
-            attribute_model: 'standard',
-            query_operator: 'or',
-          },
-          {
-            attribute_key: 'phone_number',
-            filter_operator: 'contains',
-            values: ['john'],
-            attribute_model: 'standard',
-          },
-        ],
-      };
-
-      expect(
-        helpers.generateContactQuery({
-          keys: ['email', 'phone_number'],
-          query: 'john',
-        })
-      ).toEqual(expected);
-    });
-  });
-
   describe('API calls', () => {
-    describe('searchContacts', () => {
+    describe('createContactSearcher', () => {
+      let searchContacts;
+      beforeEach(() => {
+        searchContacts = helpers.createContactSearcher();
+      });
+
       it('searches contacts and returns camelCase results', async () => {
         const mockPayload = [
           {
@@ -413,14 +354,11 @@ describe('composeConversationHelper', () => {
           },
         ];
 
-        ContactAPI.filter.mockResolvedValue({
+        ContactAPI.search.mockResolvedValue({
           data: { payload: mockPayload },
         });
 
-        const result = await helpers.searchContacts({
-          keys: ['email'],
-          query: 'john',
-        });
+        const result = await searchContacts('john');
 
         expect(result).toEqual([
           {
@@ -432,16 +370,56 @@ describe('composeConversationHelper', () => {
           },
         ]);
 
-        expect(ContactAPI.filter).toHaveBeenCalledWith(undefined, 'name', {
-          payload: [
-            {
-              attribute_key: 'email',
-              filter_operator: 'contains',
-              values: ['john'],
-              attribute_model: 'standard',
-            },
-          ],
+        expect(ContactAPI.search).toHaveBeenCalledWith(
+          'john',
+          1,
+          'name',
+          '',
+          expect.objectContaining({ signal: expect.any(AbortSignal) })
+        );
+      });
+
+      it('returns empty array for queries shorter than 2 characters', async () => {
+        const result = await searchContacts('j');
+        expect(result).toEqual([]);
+        expect(ContactAPI.search).not.toHaveBeenCalled();
+      });
+
+      it('returns empty array for empty or whitespace-only queries', async () => {
+        expect(await searchContacts('')).toEqual([]);
+        expect(await searchContacts('  ')).toEqual([]);
+        expect(await searchContacts(null)).toEqual([]);
+        expect(ContactAPI.search).not.toHaveBeenCalled();
+      });
+
+      it('aborts previous in-flight request when a new search starts', async () => {
+        const mockPayload = [
+          { id: 1, name: 'Result', email: 'r@test.com', phone_number: null },
+        ];
+
+        let resolveFirst;
+        const firstCall = new Promise(resolve => {
+          resolveFirst = resolve;
         });
+        ContactAPI.search
+          .mockReturnValueOnce(firstCall)
+          .mockResolvedValueOnce({ data: { payload: mockPayload } });
+
+        // Start first search (will hang)
+        const first = searchContacts('alpha');
+        // Start second search (aborts first)
+        const second = searchContacts('beta');
+
+        // Resolve the first call with CanceledError (simulating axios abort)
+        const canceledError = new Error('canceled');
+        canceledError.name = 'CanceledError';
+        resolveFirst(Promise.reject(canceledError));
+
+        const [firstResult, secondResult] = await Promise.all([first, second]);
+        expect(firstResult).toBeNull();
+        expect(secondResult).toEqual([
+          { id: 1, name: 'Result', email: 'r@test.com', phoneNumber: null },
+        ]);
       });
 
       it('searches contacts and returns only contacts with email or phone number', async () => {
@@ -469,14 +447,11 @@ describe('composeConversationHelper', () => {
           },
         ];
 
-        ContactAPI.filter.mockResolvedValue({
+        ContactAPI.search.mockResolvedValue({
           data: { payload: mockPayload },
         });
 
-        const result = await helpers.searchContacts({
-          keys: ['email'],
-          query: 'john',
-        });
+        const result = await searchContacts('john');
 
         // Should only return contacts with either email or phone number
         expect(result).toEqual([
@@ -496,24 +471,21 @@ describe('composeConversationHelper', () => {
           },
         ]);
 
-        expect(ContactAPI.filter).toHaveBeenCalledWith(undefined, 'name', {
-          payload: [
-            {
-              attribute_key: 'email',
-              filter_operator: 'contains',
-              values: ['john'],
-              attribute_model: 'standard',
-            },
-          ],
-        });
+        expect(ContactAPI.search).toHaveBeenCalledWith(
+          'john',
+          1,
+          'name',
+          '',
+          expect.objectContaining({ signal: expect.any(AbortSignal) })
+        );
       });
 
       it('handles empty search results', async () => {
-        ContactAPI.filter.mockResolvedValue({
+        ContactAPI.search.mockResolvedValue({
           data: { payload: [] },
         });
 
-        const result = await helpers.searchContacts('nonexistent');
+        const result = await searchContacts('nonexistent');
         expect(result).toEqual([]);
       });
 
@@ -536,11 +508,11 @@ describe('composeConversationHelper', () => {
           },
         ];
 
-        ContactAPI.filter.mockResolvedValue({
+        ContactAPI.search.mockResolvedValue({
           data: { payload: mockPayload },
         });
 
-        const result = await helpers.searchContacts('test');
+        const result = await searchContacts('test');
 
         expect(result).toEqual([
           {
@@ -562,6 +534,36 @@ describe('composeConversationHelper', () => {
       });
     });
 
+    describe('createContactSearcher isolation', () => {
+      it('creates isolated searcher instances that do not cancel each other', async () => {
+        const searcherA = helpers.createContactSearcher();
+        const searcherB = helpers.createContactSearcher();
+
+        const payloadA = [
+          { id: 1, name: 'Alice', email: 'a@test.com', phone_number: null },
+        ];
+        const payloadB = [
+          { id: 2, name: 'Bob', email: 'b@test.com', phone_number: null },
+        ];
+
+        ContactAPI.search
+          .mockResolvedValueOnce({ data: { payload: payloadA } })
+          .mockResolvedValueOnce({ data: { payload: payloadB } });
+
+        const [resultA, resultB] = await Promise.all([
+          searcherA('alice'),
+          searcherB('bob'),
+        ]);
+
+        expect(resultA).toEqual([
+          { id: 1, name: 'Alice', email: 'a@test.com', phoneNumber: null },
+        ]);
+        expect(resultB).toEqual([
+          { id: 2, name: 'Bob', email: 'b@test.com', phoneNumber: null },
+        ]);
+      });
+    });
+
     describe('createNewContact', () => {
       it('creates new contact with capitalized name', async () => {
         const mockContact = { id: 1, name: 'John', email: 'john@example.com' };

app/javascript/dashboard/components-next/captain/assistant/AssistantPlayground.vue

@@ -18,10 +18,18 @@ const newMessage = ref('');
 const isLoading = ref(false);
 
 const formatMessagesForApi = () => {
-  return messages.value.map(message => ({
-    role: message.sender,
-    content: message.content,
-  }));
+  return messages.value.map(message => {
+    const payload = {
+      role: message.sender,
+      content: message.content,
+    };
+
+    if (message.sender === 'assistant' && message.agentName) {
+      payload.agent_name = message.agentName;
+    }
+
+    return payload;
+  });
 };
 
 const resetConversation = () => {
@@ -62,6 +70,7 @@ const sendMessage = async () => {
     messages.value.push({
       content: data.response,
       sender: 'assistant',
+      agentName: data.agent_name,
       timestamp: new Date().toISOString(),
     });
   } catch (error) {

app/javascript/dashboard/components-next/dialog/Dialog.vue

@@ -96,6 +96,17 @@ const close = () => {
   isOpen.value = false;
 };
 
+// Only close if the close event originated from this dialog,
+// not from a child dialog (e.g. ProseMirror prompt) bubbling up.
+const handleDialogClose = e => e.target === dialogRef.value && close();
+
+// Only close on click-outside if this dialog is the topmost one.
+// If another dialog (e.g. ProseMirror prompt) is open on top, ignore.
+const handleClickOutside = () => {
+  const dialogs = document.querySelectorAll('dialog[open]');
+  if (dialogs[dialogs.length - 1] === dialogRef.value) close();
+};
+
 const confirm = () => {
   emit('confirm');
 };
@@ -113,9 +124,9 @@ defineExpose({ open, close });
         positionClass,
         overflowYAuto ? 'overflow-y-auto' : 'overflow-visible',
       ]"
-      @close="close"
+      @close.prevent="handleDialogClose"
     >
-      <OnClickOutside @trigger="close">
+      <OnClickOutside @trigger="handleClickOutside">
         <form
           ref="dialogContentRef"
           class="flex flex-col w-full h-auto gap-6 p-6 overflow-visible text-start align-middle transition-all duration-300 ease-in-out transform bg-n-alpha-3 backdrop-blur-[100px] shadow-xl rounded-xl"

app/javascript/dashboard/components-next/message/Message.vue

@@ -129,6 +129,7 @@ const props = defineProps({
   inReplyTo: { type: Object, default: null }, // eslint-disable-line vue/no-unused-properties
   isEmailInbox: { type: Boolean, default: false },
   private: { type: Boolean, default: false },
+  additionalAttributes: { type: Object, default: () => ({}) }, // eslint-disable-line vue/no-unused-properties
   sender: { type: Object, default: null },
   senderId: { type: Number, default: null },
   senderType: { type: String, default: null },
@@ -172,7 +173,10 @@ const variant = computed(() => {
     return MESSAGE_VARIANTS.AGENT;
   }
 
-  const isBot = !props.sender || props.sender.type === SENDER_TYPES.AGENT_BOT;
+  const isBot =
+    props.sender?.type === SENDER_TYPES.AGENT_BOT ||
+    props.senderType === SENDER_TYPES.AGENT_BOT ||
+    (!props.sender && !props.additionalAttributes?.senderName);
   if (isBot && props.messageType === MESSAGE_TYPES.OUTGOING) {
     return MESSAGE_VARIANTS.BOT;
   }
@@ -450,12 +454,13 @@ const avatarInfo = computed(() => {
     };
   }
 
-  // If no sender, return bot info
+  // If no sender, check for Slack (or other integration) sender info
   if (!props.sender) {
-    return {
-      name: t('CONVERSATION.BOT'),
-      src: '',
-    };
+    const { senderName, senderAvatarUrl } = props.additionalAttributes || {};
+    if (senderName) {
+      return { name: senderName, src: senderAvatarUrl ?? '' };
+    }
+    return { name: t('CONVERSATION.BOT'), src: '' };
   }
 
   const { sender } = props;

app/javascript/dashboard/components-next/message/MessageMeta.vue

@@ -81,6 +81,7 @@ const isDelivered = computed(() => {
     isATwilioChannel.value ||
     isASmsInbox.value ||
     isAFacebookInbox.value ||
+    isAnInstagramChannel.value ||
     isATiktokChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;

app/javascript/dashboard/components-next/radioCard/RadioCard.story.vue

@@ -1,6 +1,6 @@
 <script setup>
 import { ref } from 'vue';
-import RadioCard from '../RadioCard.vue';
+import RadioCard from './RadioCard.vue';
 
 const selectedOption = ref('round_robin');
 

app/javascript/dashboard/components-next/taginput/TagInput.vue

@@ -72,7 +72,7 @@ const isNewTagInValidType = computed(() =>
 
 const showInput = computed(() =>
   props.mode === MODE.SINGLE
-    ? isFocused.value && !tags.value.length
+    ? !tags.value.length
     : isFocused.value || !tags.value.length
 );
 

app/javascript/dashboard/components/ChatList.vue

@@ -17,10 +17,7 @@ import {
   useFunctionGetter,
 } from 'dashboard/composables/store.js';
 
-// [VITE] [TODO] We are using vue-virtual-scroll for now, since that seemed the simplest way to migrate
-// from the current one. But we should consider using tanstack virtual in the future
-// https://tanstack.com/virtual/latest/docs/framework/vue/examples/variable
-import { DynamicScroller, DynamicScrollerItem } from 'vue-virtual-scroller';
+import { Virtualizer } from 'virtua/vue';
 import ChatListHeader from './ChatListHeader.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import ConversationFilter from 'next/filter/ConversationFilter.vue';
@@ -29,9 +26,9 @@ import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
 import ConversationItem from './ConversationItem.vue';
 import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
-import IntersectionObserver from './IntersectionObserver.vue';
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import IntersectionObserver from 'dashboard/components/IntersectionObserver.vue';
 import ConversationResolveAttributesModal from 'dashboard/components-next/ConversationWorkflow/ConversationResolveAttributesModal.vue';
 
 import { useUISettings } from 'dashboard/composables/useUISettings';
@@ -46,7 +43,6 @@ import {
   useSnakeCase,
 } from 'dashboard/composables/useTransformKeys';
 import { useEmitter } from 'dashboard/composables/emitter';
-import { useEventListener } from '@vueuse/core';
 import { useConversationRequiredAttributes } from 'dashboard/composables/useConversationRequiredAttributes';
 
 import { emitter } from 'shared/helpers/mitt';
@@ -70,8 +66,6 @@ import { matchesFilters } from '../store/modules/conversations/helpers/filterHel
 import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
 import { ASSIGNEE_TYPE_TAB_PERMISSIONS } from 'dashboard/constants/permissions.js';
 
-import 'vue-virtual-scroller/dist/vue-virtual-scroller.css';
-
 const props = defineProps({
   conversationInbox: { type: [String, Number], default: 0 },
   teamId: { type: [String, Number], default: 0 },
@@ -91,9 +85,9 @@ const store = useStore();
 
 const resolveAttributesModalRef = ref(null);
 const conversationListRef = ref(null);
-const conversationDynamicScroller = ref(null);
+const virtualListRef = ref(null);
 
-provide('contextMenuElementTarget', conversationDynamicScroller);
+provide('contextMenuElementTarget', virtualListRef);
 
 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
@@ -161,12 +155,6 @@ const {
 const { checkMissingAttributes } = useConversationRequiredAttributes();
 
 // computed
-const intersectionObserverOptions = computed(() => {
-  return {
-    root: conversationListRef.value,
-    rootMargin: '100px 0px 100px 0px',
-  };
-});
 
 const hasAppliedFilters = computed(() => {
   return appliedFilters.value.length !== 0;
@@ -384,18 +372,6 @@ function setFiltersFromUISettings() {
 
 function emitConversationLoaded() {
   emit('conversationLoad');
-  // [VITE] removing this since the library has changed
-  // nextTick(() => {
-  //   // Addressing a known issue in the virtual list library where dynamically added items
-  //   // might not render correctly. This workaround involves a slight manual adjustment
-  //   // to the scroll position, triggering the list to refresh its rendering.
-  //   const virtualList = conversationListRef.value;
-  //   const scrollToOffset = virtualList?.scrollToOffset;
-  //   const currentOffset = virtualList?.getOffset() || 0;
-  //   if (scrollToOffset) {
-  //     scrollToOffset(currentOffset + 1);
-  //   }
-  // });
 }
 
 function fetchFilteredConversations(payload) {
@@ -607,16 +583,13 @@ function loadMoreConversations() {
   }
 }
 
-// Add a method to handle scroll events
-function handleScroll() {
-  const scroller = conversationDynamicScroller.value;
-  if (scroller && scroller.hasScrollbar) {
-    const { scrollTop, scrollHeight, clientHeight } = scroller.$el;
-    if (scrollHeight - (scrollTop + clientHeight) < 100) {
-      loadMoreConversations();
-    }
-  }
-}
+// Use IntersectionObserver instead of @scroll since Virtualizer only emits on user scroll.
+// If the list doesn’t fill the viewport, loading can stall.
+// IntersectionObserver triggers as soon as the sentinel is visible.
+const intersectionObserverOptions = computed(() => ({
+  root: conversationListRef.value,
+  rootMargin: '100px 0px 100px 0px',
+}));
 
 function updateAssigneeTab(selectedTab) {
   if (activeAssigneeTab.value !== selectedTab) {
@@ -822,8 +795,6 @@ useEmitter('fetch_conversation_stats', () => {
   store.dispatch('conversationStats/get', conversationFilters.value);
 });
 
-useEventListener(conversationDynamicScroller, 'scroll', handleScroll);
-
 onMounted(() => {
   store.dispatch('setChatListFilters', conversationFilters.value);
   setFiltersFromUISettings();
@@ -977,61 +948,40 @@ watch(conversationFilters, (newVal, oldVal) => {
     />
     <div
       ref="conversationListRef"
-      class="overflow-hidden flex-1 conversations-list hover:overflow-y-auto"
-      :class="{ 'overflow-hidden': isContextMenuOpen }"
+      class="flex-1 min-h-0 overflow-y-auto conversations-list"
+      :class="{ '!overflow-hidden': isContextMenuOpen }"
     >
-      <DynamicScroller
-        ref="conversationDynamicScroller"
-        :items="conversationList"
-        :min-item-size="24"
-        class="overflow-auto w-full h-full"
+      <Virtualizer
+        ref="virtualListRef"
+        v-slot="{ item, index }"
+        :data="conversationList"
       >
-        <template #default="{ item, index, active }">
-          <!--
-            If we encounter resizing issues, we can set the `watchData` prop to true
-            this will deeply watch the entire object instead of just size dependencies
-            But it can impact performance
-          -->
-          <DynamicScrollerItem
-            :item="item"
-            :active="active"
-            :data-index="index"
-            :size-dependencies="[
-              item.messages,
-              item.labels,
-              item.uuid,
-              item.inbox_id,
-            ]"
-          >
-            <ConversationItem
-              :source="item"
-              :label="label"
-              :team-id="teamId"
-              :folders-id="foldersId"
-              :conversation-type="conversationType"
-              :show-assignee="showAssigneeInConversationCard"
-              @select-conversation="selectConversation"
-              @de-select-conversation="deSelectConversation"
-            />
-          </DynamicScrollerItem>
-        </template>
-        <template #after>
-          <div v-if="chatListLoading" class="flex justify-center my-4">
-            <Spinner class="text-n-brand" />
-          </div>
-          <p
-            v-else-if="showEndOfListMessage"
-            class="p-4 text-center text-n-slate-11"
-          >
-            {{ $t('CHAT_LIST.EOF') }}
-          </p>
-          <IntersectionObserver
-            v-else
-            :options="intersectionObserverOptions"
-            @observed="loadMoreConversations"
-          />
-        </template>
-      </DynamicScroller>
+        <ConversationItem
+          :source="item"
+          :label="label"
+          :team-id="teamId"
+          :folders-id="foldersId"
+          :conversation-type="conversationType"
+          :show-assignee="showAssigneeInConversationCard"
+          :data-index="index"
+          @select-conversation="selectConversation"
+          @de-select-conversation="deSelectConversation"
+        />
+      </Virtualizer>
+      <div v-if="chatListLoading" class="flex justify-center my-4">
+        <Spinner class="text-n-brand" />
+      </div>
+      <p
+        v-else-if="showEndOfListMessage"
+        class="p-4 text-center text-n-slate-11"
+      >
+        {{ $t('CHAT_LIST.EOF') }}
+      </p>
+      <IntersectionObserver
+        v-else
+        :options="intersectionObserverOptions"
+        @observed="loadMoreConversations"
+      />
     </div>
     <Dialog
       ref="deleteConversationDialogRef"

app/javascript/dashboard/components/ConversationItem.vue

@@ -50,7 +50,6 @@ export default {
 
 <template>
   <ConversationCard
-    :key="source.id"
     :active-label="label"
     :team-id="teamId"
     :folders-id="foldersId"

app/javascript/dashboard/components/ui/TimeAgo.vue

@@ -24,6 +24,10 @@ export default {
       type: [String, Date, Number],
       default: '',
     },
+    conversationId: {
+      type: [String, Number],
+      default: '',
+    },
   },
   data() {
     return {
@@ -74,6 +78,15 @@ export default {
     createdAtTimestamp() {
       this.createdAtTimeAgo = dynamicTime(this.createdAtTimestamp);
     },
+    conversationId() {
+      // Reset display values and timer when the row is recycled to a different conversation.
+      this.lastActivityAtTimeAgo = dynamicTime(this.lastActivityTimestamp);
+      this.createdAtTimeAgo = dynamicTime(this.createdAtTimestamp);
+      if (this.isAutoRefreshEnabled) {
+        clearTimeout(this.timer);
+        this.createTimer();
+      }
+    },
   },
   mounted() {
     if (this.isAutoRefreshEnabled) {
@@ -111,7 +124,6 @@ export default {
     v-tooltip.top="{
       content: tooltipText,
       delay: { show: 1000, hide: 0 },
-      hideOnClick: true,
     }"
     class="ml-auto leading-4 text-xxs text-n-slate-10 hover:text-n-slate-11"
   >

app/javascript/dashboard/components/widgets/WootWriter/CopilotMenuBar.vue

@@ -10,11 +10,23 @@ import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
 
 import Icon from 'next/icon/Icon.vue';
 
-defineProps({
+const props = defineProps({
   hasSelection: {
     type: Boolean,
     default: false,
   },
+  isEditorMenuPopover: {
+    type: Boolean,
+    default: false,
+  },
+  editorContent: {
+    type: String,
+    default: undefined,
+  },
+  conversationId: {
+    type: Number,
+    default: null,
+  },
 });
 
 const emit = defineEmits(['executeCopilotAction']);
@@ -25,6 +37,13 @@ const { draftMessage } = useCaptain();
 
 const replyMode = useMapGetter('draftMessages/getReplyEditorMode');
 
+// When editorContent prop is passed, use it exclusively (even if empty)
+// This ensures each editor instance shows menu items based on its own content
+// Falls back to global draftMessage only when editorContent is not provided
+const effectiveContent = computed(() =>
+  props.editorContent !== undefined ? props.editorContent : draftMessage.value
+);
+
 // Selection-based menu items (when text is selected)
 const menuItems = computed(() => {
   const items = [];
@@ -42,8 +61,9 @@ const menuItems = computed(() => {
       icon: 'i-fluent-pen-sparkle-24-regular',
     });
   } else if (
+    props.conversationId &&
     replyMode.value === REPLY_EDITOR_MODES.REPLY &&
-    draftMessage.value
+    effectiveContent.value
   ) {
     items.push({
       label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.IMPROVE_REPLY'),
@@ -52,7 +72,7 @@ const menuItems = computed(() => {
     });
   }
 
-  if (draftMessage.value) {
+  if (effectiveContent.value) {
     items.push(
       {
         label: t(
@@ -105,7 +125,7 @@ const menuItems = computed(() => {
 
 const generalMenuItems = computed(() => {
   const items = [];
-  if (replyMode.value === REPLY_EDITOR_MODES.REPLY) {
+  if (props.conversationId && replyMode.value === REPLY_EDITOR_MODES.REPLY) {
     items.push({
       label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.SUGGESTION'),
       key: 'reply_suggestion',
@@ -113,7 +133,10 @@ const generalMenuItems = computed(() => {
     });
   }
 
-  if (replyMode.value === REPLY_EDITOR_MODES.NOTE || true) {
+  if (
+    props.conversationId &&
+    (replyMode.value === REPLY_EDITOR_MODES.NOTE || true)
+  ) {
     items.push({
       label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.SUMMARIZE'),
       key: 'summarize',
@@ -176,8 +199,8 @@ const handleSubMenuItemClick = (parentItem, subItem) => {
   <DropdownBody
     ref="menuRef"
     class="min-w-56 [&>ul]:gap-3 z-50 [&>ul]:px-4 [&>ul]:py-3.5"
-    :class="{ 'selection-menu': hasSelection }"
-    :style="hasSelection ? selectionMenuStyle : {}"
+    :class="{ 'selection-menu': hasSelection && isEditorMenuPopover }"
+    :style="hasSelection && isEditorMenuPopover ? selectionMenuStyle : {}"
   >
     <div v-if="menuItems.length > 0" class="flex flex-col items-start gap-2.5">
       <div

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -202,6 +202,11 @@ const editorRoot = useTemplateRef('editorRoot');
 const imageUpload = useTemplateRef('imageUpload');
 const editor = useTemplateRef('editor');
 
+const isEditorMenuPopover = computed(
+  () =>
+    editorRoot.value?.classList.contains('popover-prosemirror-menu') ?? false
+);
+
 const handleCopilotAction = actionKey => {
   if (actionKey === 'improve_selection' && editorView?.state) {
     const { from, to } = editorView.state.selection;
@@ -211,7 +216,7 @@ const handleCopilotAction = actionKey => {
       emit('executeCopilotAction', 'improve', selectedText);
     }
   } else {
-    emit('executeCopilotAction', actionKey);
+    emit('executeCopilotAction', actionKey, props.modelValue);
   }
 
   showSelectionMenu.value = false;
@@ -484,6 +489,7 @@ function setToolbarPosition() {
 function setMenubarPosition({ selection } = {}) {
   const wrapper = editorRoot.value;
   if (!selection || !wrapper) return;
+  if (!isEditorMenuPopover.value) return;
 
   const rect = wrapper.getBoundingClientRect();
   const isRtl = getComputedStyle(wrapper).direction === 'rtl';
@@ -866,8 +872,12 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
       v-if="showSelectionMenu"
       v-on-click-outside="handleClickOutside"
       :has-selection="isTextSelected"
+      :is-editor-menu-popover="isEditorMenuPopover"
+      :editor-content="modelValue"
+      :conversation-id="conversationId"
       :show-selection-menu="showSelectionMenu"
       :show-general-menu="false"
+      class="copilot-editor-menu"
       @execute-copilot-action="handleCopilotAction"
     />
     <input
@@ -968,11 +978,15 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
   @apply overflow-auto min-h-[5rem] max-h-[7.5rem];
 }
 
+.ProseMirror-prompt-backdrop::backdrop {
+  @apply bg-n-alpha-black1 backdrop-blur-[4px];
+}
+
 .ProseMirror-prompt {
-  @apply z-[9999] bg-n-alpha-3 backdrop-blur-[100px] border border-n-strong p-6 shadow-xl rounded-xl;
+  @apply bg-n-alpha-3 border border-n-strong p-6 shadow-xl rounded-xl w-96 !important;
 
   h5 {
-    @apply text-n-slate-12 mb-1.5;
+    @apply text-n-slate-12 mb-3;
   }
 
   .ProseMirror-prompt-buttons {
@@ -1026,6 +1040,17 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
   @apply text-n-ruby-9 dark:text-n-ruby-9 font-normal text-sm pt-1 pb-0 px-0;
 }
 
+// Default copilot menu position (non-popover editors like components-next/Editor)
+// When popover-prosemirror-menu is NOT on the wrapper, anchor below the menubar
+:not(.popover-prosemirror-menu) > .copilot-editor-menu {
+  top: 1.5rem !important;
+
+  [dir='rtl'] & {
+    left: auto !important;
+    right: 0 !important;
+  }
+}
+
 // Float editor menu
 .popover-prosemirror-menu {
   position: relative;

app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue

@@ -326,26 +326,4 @@ export default {
   max-height: 7.5rem;
   overflow: auto;
 }
-
-.ProseMirror-prompt {
-  @apply z-[9999] bg-n-alpha-3 min-w-80 backdrop-blur-[100px] border border-n-strong p-6 shadow-xl rounded-xl;
-
-  h5 {
-    @apply text-n-slate-12 mb-1.5;
-  }
-
-  .ProseMirror-prompt-buttons {
-    button {
-      @apply h-8 px-3;
-
-      &[type='submit'] {
-        @apply bg-n-brand text-white hover:bg-n-brand/90;
-      }
-
-      &[type='button'] {
-        @apply bg-n-slate-9/10 text-n-slate-12 hover:bg-n-slate-9/20;
-      }
-    }
-  }
-}
 </style>

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -189,7 +189,7 @@ export default {
     },
     showAudioRecorderButton() {
       if (this.isEditorDisabled) return false;
-      if (this.isALineChannel) {
+      if (this.isALineChannel || this.isATiktokChannel) {
         return false;
       }
       // Disable audio recorder for safari browser as recording is not supported
@@ -380,7 +380,11 @@ export default {
         @click="$emit('selectContentTemplate')"
       />
       <VideoCallButton
-        v-if="(isAWebWidgetInbox || isAPIInbox) && !isOnPrivateNote"
+        v-if="
+          (isAWebWidgetInbox || isAPIInbox) &&
+          !isOnPrivateNote &&
+          !isEditorDisabled
+        "
         :conversation-id="conversationId"
       />
       <transition name="modal-fade">

app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue

@@ -49,6 +49,10 @@ export default {
       type: Number,
       default: () => 0,
     },
+    editorContent: {
+      type: String,
+      default: undefined,
+    },
   },
   emits: ['setReplyMode', 'togglePopout', 'executeCopilotAction'],
   setup(props, { emit }) {
@@ -73,8 +77,8 @@ export default {
     const { captainTasksEnabled } = useCaptain();
     const showCopilotMenu = ref(false);
 
-    const handleCopilotAction = actionKey => {
-      emit('executeCopilotAction', actionKey);
+    const handleCopilotAction = (actionKey, data) => {
+      emit('executeCopilotAction', actionKey, data || props.editorContent);
       showCopilotMenu.value = false;
     };
 
@@ -174,6 +178,8 @@ export default {
           v-if="showCopilotMenu"
           v-on-click-outside="handleClickOutside"
           :has-selection="false"
+          :editor-content="editorContent"
+          :conversation-id="conversationId"
           class="ltr:right-0 rtl:left-0 bottom-full mb-2"
           @execute-copilot-action="handleCopilotAction"
         />

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -86,6 +86,10 @@ const chatSortOptions = computed(() => [
     label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_asc.TEXT'),
     value: 'priority_asc',
   },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_desc_created_at_asc.TEXT'),
+    value: 'priority_desc_created_at_asc',
+  },
   {
     label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_asc.TEXT'),
     value: 'waiting_since_asc',

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { computed, ref, watch } from 'vue';
 import { useRouter } from 'vue-router';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { getLastMessage } from 'dashboard/helper/conversationHelper';
@@ -50,10 +50,21 @@ const store = useStore();
 
 const hovered = ref(false);
 const showContextMenu = ref(false);
-const contextMenu = ref({
-  x: null,
-  y: null,
-});
+const contextMenu = ref({ x: null, y: null });
+
+// Reset UI state when conversation changes at same index (no :key, instance reused on reorder)
+// This prevents context menu/hover state from leaking to a different conversation
+// Emit contextMenuToggle(false) to sync parent state if menu was open during recycling
+const resetState = () => {
+  if (showContextMenu.value) {
+    emit('contextMenuToggle', false);
+  }
+  hovered.value = false;
+  showContextMenu.value = false;
+  contextMenu.value = { x: null, y: null };
+};
+
+watch(() => props.chat.id, resetState);
 
 const currentChat = useMapGetter('getSelectedChat');
 const inboxesList = useMapGetter('inboxes/getInboxes');
@@ -352,6 +363,7 @@ const deleteConversation = () => {
           <TimeAgo
             :last-activity-timestamp="chat.timestamp"
             :created-at-timestamp="chat.created_at"
+            :conversation-id="chat.id"
           />
         </span>
         <span

app/javascript/dashboard/components/widgets/conversation/CopilotEditorSection.vue

@@ -78,7 +78,7 @@ const onSend = () => {
     <div
       v-else-if="isGeneratingContent"
       key="loading-state"
-      class="bg-n-iris-5 rounded min-h-16 w-full mb-4 p-4 flex items-start"
+      class="bg-n-iris-5 rounded min-h-[4.75rem] w-full mb-4 p-4 flex items-start"
     >
       <div class="flex items-center gap-2">
         <CaptainLoader class="text-n-iris-10 size-4" />

app/javascript/dashboard/components/widgets/conversation/EmailTranscriptModal.vue

@@ -85,7 +85,12 @@ export default {
         useAlert(this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_SUCCESS'));
         this.onCancel();
       } catch (error) {
-        useAlert(this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_ERROR'));
+        const status = error?.response?.status;
+        if (status === 402) {
+          useAlert(this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_PAYMENT_REQUIRED'));
+        } else {
+          useAlert(this.$t('EMAIL_TRANSCRIPT.SEND_EMAIL_ERROR'));
+        }
       } finally {
         this.isSubmitting = false;
       }

app/javascript/dashboard/components/widgets/conversation/PriorityMark.vue

@@ -36,7 +36,6 @@ export default {
     v-tooltip="{
       content: tooltipText,
       delay: { show: 1500, hide: 0 },
-      hideOnClick: true,
     }"
     class="shrink-0 rounded-sm inline-flex items-center justify-center w-3.5 h-3.5"
     :class="{

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -162,7 +162,8 @@ export default {
         this.inReplyTo?.id &&
         !this.isPrivate &&
         this.inboxHasFeature(INBOX_FEATURES.REPLY_TO) &&
-        !this.is360DialogWhatsAppChannel
+        !this.is360DialogWhatsAppChannel &&
+        !this.copilot.isActive.value
       );
     },
     showWhatsappTemplates() {
@@ -200,9 +201,13 @@ export default {
     },
     messagePlaceHolder() {
       if (this.isEditorDisabled) {
-        return this.isAWhatsAppChannel
-          ? this.$t('CONVERSATION.FOOTER.MESSAGING_RESTRICTED_WHATSAPP')
-          : this.$t('CONVERSATION.FOOTER.MESSAGING_RESTRICTED');
+        if (this.isAWhatsAppChannel) {
+          return this.$t('CONVERSATION.FOOTER.MESSAGING_RESTRICTED_WHATSAPP');
+        }
+        if (this.isAPIInbox) {
+          return this.$t('CONVERSATION.FOOTER.MESSAGING_RESTRICTED_API');
+        }
+        return this.$t('CONVERSATION.FOOTER.MESSAGING_RESTRICTED');
       }
       return this.isPrivate
         ? this.$t('CONVERSATION.FOOTER.PRIVATE_MSG_INPUT')
@@ -279,7 +284,8 @@ export default {
         this.isASmsInbox ||
         this.isATelegramChannel ||
         this.isALineChannel ||
-        this.isAnInstagramChannel
+        this.isAnInstagramChannel ||
+        this.isATiktokChannel
       );
     },
     replyButtonLabel() {
@@ -426,7 +432,7 @@ export default {
     },
     isEditorDisabled() {
       return (
-        this.isAWhatsAppChannel &&
+        (this.isAWhatsAppChannel || this.isAPIInbox) &&
         !this.isOnPrivateNote &&
         !this.currentChat.can_reply
       );
@@ -751,11 +757,13 @@ export default {
           this.isATwilioWhatsAppChannel ||
           this.isAWhatsAppCloudChannel ||
           this.is360DialogWhatsAppChannel;
-        // When users send messages containing both text and attachments on Instagram, Instagram treats them as separate messages.
-        // Although Chatwoot combines these into a single message, Instagram sends separate echo events for each component.
-        // This can create duplicate messages in Chatwoot. To prevent this issue, we'll handle text and attachments as separate messages.
+        // Instagram and TikTok do not support sending text and attachments in the same message.
+        // For Instagram, combining them causes duplicate messages due to separate echo events per component.
+        // For TikTok, the API rejects messages that mix text and media.
+        // To handle both cases, text and attachments are always sent as separate messages.
         const isOnInstagram = this.isAnInstagramChannel;
-        if ((isOnWhatsApp || isOnInstagram) && !this.isPrivate) {
+        const isOnTiktok = this.isATiktokChannel;
+        if ((isOnWhatsApp || isOnInstagram || isOnTiktok) && !this.isPrivate) {
           this.sendMessageAsMultipleMessages(
             this.message,
             copilotAcceptedMessage
@@ -1069,7 +1077,8 @@ export default {
       const multipleMessagePayload = [];
 
       if (this.attachedFiles && this.attachedFiles.length) {
-        let caption = this.isAnInstagramChannel ? '' : message;
+        let caption =
+          this.isAnInstagramChannel || this.isATiktokChannel ? '' : message;
         this.attachedFiles.forEach(attachment => {
           const attachedFile = this.globalConfig.directUploadsEnabled
             ? attachment.blobSignedId
@@ -1091,11 +1100,13 @@ export default {
 
       const hasNoAttachments =
         !this.attachedFiles || !this.attachedFiles.length;
-      // For Instagram, we need a separate text message
-      // For WhatsApp, we only need a text message if there are no attachments
+      // For Instagram and TikTok, text must always be sent as a separate message (no captions on attachments).
+      // For WhatsApp, we only need a text message if there are no attachments.
       if (
-        (this.isAnInstagramChannel && this.message) ||
-        (!this.isAnInstagramChannel && hasNoAttachments)
+        ((this.isAnInstagramChannel || this.isATiktokChannel) &&
+          this.message) ||
+        (!(this.isAnInstagramChannel || this.isATiktokChannel) &&
+          hasNoAttachments)
       ) {
         let messagePayload = {
           conversationId: this.currentChat.id,
@@ -1235,6 +1246,7 @@ export default {
       :is-editor-disabled="isEditorDisabled"
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
       :characters-remaining="charactersRemaining"
+      :editor-content="message"
       :popout-reply-box="popOutReplyBox"
       @set-reply-mode="setReplyMode"
       @toggle-popout="togglePopout"
@@ -1453,7 +1465,7 @@ export default {
 }
 
 .reply-box__top {
-  @apply relative py-0 px-4 -mt-px;
+  @apply relative py-0 px-3 -mt-px;
 }
 
 .emoji-dialog {

app/javascript/dashboard/components/widgets/conversation/ReplyToMessage.vue

@@ -14,7 +14,7 @@ const emit = defineEmits(['dismiss']);
 
 <template>
   <div
-    class="reply-editor bg-n-slate-9/10 rounded-md py-1 pl-2 pr-1 text-xs tracking-wide mt-2 flex items-center gap-1.5 -mx-2"
+    class="reply-editor bg-n-slate-9/10 rounded-md py-1 pl-2 pr-1 text-xs tracking-wide mt-2 flex items-center gap-1.5"
   >
     <fluent-icon class="flex-shrink-0 icon" icon="arrow-reply" size="14" />
     <div class="flex-grow gap-1 mt-px text-xs truncate">

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/Index.vue

@@ -100,6 +100,8 @@ export default {
     onCmdSnoozeConversation(snoozeType) {
       if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
         this.showCustomTimeSnoozeModal = true;
+      } else if (typeof snoozeType === 'number') {
+        this.updateConversations('snoozed', snoozeType);
       } else {
         this.updateConversations('snoozed', findSnoozeTime(snoozeType) || null);
       }

app/javascript/dashboard/composables/spec/useAutomation.spec.js

@@ -38,7 +38,7 @@ describe('useAutomation', () => {
     });
     useMapGetter.mockImplementation(getter => {
       const getterMap = {
-        'agents/getAgents': agents,
+        'agents/getVerifiedAgents': agents,
         'campaigns/getAllCampaigns': campaigns,
         'contacts/getContacts': contacts,
         'inboxes/getInboxes': inboxes,

app/javascript/dashboard/composables/spec/useMacros.spec.js

@@ -111,7 +111,7 @@ describe('useMacros', () => {
     useStoreGetters.mockReturnValue({
       'labels/getLabels': { value: mockLabels },
       'teams/getTeams': { value: mockTeams },
-      'agents/getAgents': { value: mockAgents },
+      'agents/getVerifiedAgents': { value: mockAgents },
     });
   });
 
@@ -167,7 +167,7 @@ describe('useMacros', () => {
     useStoreGetters.mockReturnValue({
       'labels/getLabels': { value: [] },
       'teams/getTeams': { value: [] },
-      'agents/getAgents': { value: [] },
+      'agents/getVerifiedAgents': { value: [] },
     });
 
     const { getMacroDropdownValues } = useMacros();

app/javascript/dashboard/composables/useAutomationValues.js

@@ -20,7 +20,7 @@ import {
 export default function useAutomationValues() {
   const getters = useStoreGetters();
   const { t } = useI18n();
-  const agents = useMapGetter('agents/getAgents');
+  const agents = useMapGetter('agents/getVerifiedAgents');
   const campaigns = useMapGetter('campaigns/getAllCampaigns');
   const contacts = useMapGetter('contacts/getContacts');
   const inboxes = useMapGetter('inboxes/getInboxes');

app/javascript/dashboard/composables/useMacros.js

@@ -13,7 +13,7 @@ export const useMacros = () => {
 
   const labels = computed(() => getters['labels/getLabels'].value);
   const teams = computed(() => getters['teams/getTeams'].value);
-  const agents = computed(() => getters['agents/getAgents'].value);
+  const agents = computed(() => getters['agents/getVerifiedAgents'].value);
 
   /**
    * Get dropdown values based on the specified type

app/javascript/dashboard/constants/globals.js

@@ -21,6 +21,7 @@ export default {
     PRIORITY_DESC: 'priority_desc',
     WAITING_SINCE_ASC: 'waiting_since_asc',
     WAITING_SINCE_DESC: 'waiting_since_desc',
+    PRIORITY_DESC_CREATED_AT_ASC: 'priority_desc_created_at_asc',
   },
   ARTICLE_STATUS_TYPES: {
     DRAFT: 0,

app/javascript/dashboard/featureFlags.js

@@ -21,10 +21,8 @@ export const FEATURE_FLAGS = {
   AUDIT_LOGS: 'audit_logs',
   INBOX_VIEW: 'inbox_view',
   SLA: 'sla',
-  RESPONSE_BOT: 'response_bot',
   CHANNEL_EMAIL: 'channel_email',
   CHANNEL_FACEBOOK: 'channel_facebook',
-  CHANNEL_TWITTER: 'channel_twitter',
   CHANNEL_WEBSITE: 'channel_website',
   CUSTOM_REPLY_DOMAIN: 'custom_reply_domain',
   CUSTOM_REPLY_EMAIL: 'custom_reply_email',
@@ -36,7 +34,6 @@ export const FEATURE_FLAGS = {
   CAPTAIN: 'captain_integration',
   CUSTOM_ROLES: 'custom_roles',
   CHATWOOT_V4: 'chatwoot_v4',
-  REPORT_V4: 'report_v4',
   CHANNEL_INSTAGRAM: 'channel_instagram',
   CHANNEL_TIKTOK: 'channel_tiktok',
   CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -119,6 +119,10 @@ export const COPILOT_EVENTS = Object.freeze({
   USE_CAPTAIN_RESPONSE: 'Copilot: Used captain response',
 });
 
+export const SNOOZE_EVENTS = Object.freeze({
+  NLP_SNOOZE_APPLIED: 'Applied snooze via text-to-date input',
+});
+
 export const GENERAL_EVENTS = Object.freeze({
   COMMAND_BAR: 'Used commandbar',
 });

app/javascript/dashboard/helper/featureHelper.js

@@ -13,7 +13,6 @@ const FEATURE_HELP_URLS = {
   integrations: 'https://chwt.app/hc/integrations',
   labels: 'https://chwt.app/hc/labels',
   macros: 'https://chwt.app/hc/macros',
-  message_reply_to: 'https://chwt.app/hc/reply-to',
   reports: 'https://chwt.app/hc/reports',
   sla: 'https://chwt.app/hc/sla',
   team_management: 'https://chwt.app/hc/teams',

app/javascript/dashboard/helper/pushHelper.js

@@ -1,4 +1,3 @@
-/* eslint-disable no-console */
 import NotificationSubscriptions from '../api/notificationSubscription';
 import auth from '../api/auth';
 import { useAlert } from 'dashboard/composables';
@@ -16,7 +15,26 @@ export const verifyServiceWorkerExistence = (callback = () => {}) => {
 
   navigator.serviceWorker
     .register('/sw.js')
-    .then(registration => callback(registration))
+    .then(registration => {
+      // Check for updates on load
+      registration.update();
+
+      // Listen for updates
+      registration.addEventListener('updatefound', () => {
+        const newWorker = registration.installing;
+        newWorker.addEventListener('statechange', () => {
+          if (
+            newWorker.state === 'installed' &&
+            navigator.serviceWorker.controller
+          ) {
+            // eslint-disable-next-line no-console
+            console.log('New service worker available');
+          }
+        });
+      });
+
+      callback(registration);
+    })
     .catch(registrationError => {
       // eslint-disable-next-line
       console.log('SW registration failed: ', registrationError);

app/javascript/dashboard/helper/snoozeDateParser/index.js

@@ -0,0 +1,12 @@
+/**
+ * snoozeDateParser — Natural language date/time parser for snooze.
+ *
+ * Barrel re-export from submodules:
+ *   - parser.js: core parsing engine (parseDateFromText)
+ *   - localization.js: multilingual suggestion generator (generateDateSuggestions)
+ *   - suggestions.js: compositional suggestion engine
+ *   - tokenMaps.js: shared token maps and utility functions
+ */
+
+export { parseDateFromText } from './parser';
+export { generateDateSuggestions } from './localization';

app/javascript/dashboard/helper/snoozeDateParser/localization.js

@@ -0,0 +1,408 @@
+/**
+ * Handles non-English input and generates the final suggestion list.
+ * Translates localized words to English before parsing, then converts
+ * suggestion labels back to the user's language for display.
+ */
+
+import {
+  WEEKDAY_MAP,
+  MONTH_MAP,
+  UNIT_MAP,
+  WORD_NUMBER_MAP,
+  RELATIVE_DAY_MAP,
+  TIME_OF_DAY_MAP,
+  sanitize,
+  stripNoise,
+  normalizeDigits,
+} from './tokenMaps';
+
+import { parseDateFromText } from './parser';
+import { buildSuggestionCandidates, MAX_SUGGESTIONS } from './suggestions';
+
+// ─── English Reference Data ─────────────────────────────────────────────────
+
+const EN_WEEKDAYS_LIST = [
+  'monday',
+  'tuesday',
+  'wednesday',
+  'thursday',
+  'friday',
+  'saturday',
+  'sunday',
+];
+
+const EN_MONTHS_LIST = [
+  'january',
+  'february',
+  'march',
+  'april',
+  'may',
+  'june',
+  'july',
+  'august',
+  'september',
+  'october',
+  'november',
+  'december',
+];
+
+const EN_DEFAULTS = {
+  UNITS: {
+    MINUTE: 'minute',
+    MINUTES: 'minutes',
+    HOUR: 'hour',
+    HOURS: 'hours',
+    DAY: 'day',
+    DAYS: 'days',
+    WEEK: 'week',
+    WEEKS: 'weeks',
+    MONTH: 'month',
+    MONTHS: 'months',
+    YEAR: 'year',
+    YEARS: 'years',
+  },
+  RELATIVE: {
+    TOMORROW: 'tomorrow',
+    DAY_AFTER_TOMORROW: 'day after tomorrow',
+    NEXT_WEEK: 'next week',
+    NEXT_MONTH: 'next month',
+    THIS_WEEKEND: 'this weekend',
+    NEXT_WEEKEND: 'next weekend',
+  },
+  TIME_OF_DAY: {
+    MORNING: 'morning',
+    AFTERNOON: 'afternoon',
+    EVENING: 'evening',
+    NIGHT: 'night',
+    NOON: 'noon',
+    MIDNIGHT: 'midnight',
+  },
+  WORD_NUMBERS: {
+    ONE: 'one',
+    TWO: 'two',
+    THREE: 'three',
+    FOUR: 'four',
+    FIVE: 'five',
+    SIX: 'six',
+    SEVEN: 'seven',
+    EIGHT: 'eight',
+    NINE: 'nine',
+    TEN: 'ten',
+    TWELVE: 'twelve',
+    FIFTEEN: 'fifteen',
+    TWENTY: 'twenty',
+    THIRTY: 'thirty',
+  },
+  ORDINALS: {
+    FIRST: 'first',
+    SECOND: 'second',
+    THIRD: 'third',
+    FOURTH: 'fourth',
+    FIFTH: 'fifth',
+  },
+  MERIDIEM: { AM: 'am', PM: 'pm' },
+  HALF: 'half',
+  NEXT: 'next',
+  THIS: 'this',
+  AT: 'at',
+  IN: 'in',
+  OF: 'of',
+  AFTER: 'after',
+  WEEK: 'week',
+  DAY: 'day',
+  FROM_NOW: 'from now',
+  NEXT_YEAR: 'next year',
+};
+
+const STRUCTURAL_WORDS = [
+  'at',
+  'in',
+  'next',
+  'this',
+  'from',
+  'now',
+  'after',
+  'half',
+  'same',
+  'time',
+  'weekend',
+  'end',
+  'of',
+  'the',
+  'eod',
+  'am',
+  'pm',
+  'week',
+  'day',
+  'first',
+  'second',
+  'third',
+  'fourth',
+  'fifth',
+];
+
+const ENGLISH_VOCAB = new Set([
+  ...Object.keys(WEEKDAY_MAP),
+  ...Object.keys(MONTH_MAP),
+  ...Object.keys(UNIT_MAP),
+  ...Object.keys(WORD_NUMBER_MAP),
+  ...Object.keys(RELATIVE_DAY_MAP),
+  ...Object.keys(TIME_OF_DAY_MAP),
+  ...EN_WEEKDAYS_LIST,
+  ...EN_MONTHS_LIST,
+  ...STRUCTURAL_WORDS,
+]);
+
+// ─── Regex for token replacement ────────────────────────────────────────────
+
+const MONTH_NAMES = Object.keys(MONTH_MAP).join('|');
+const MONTH_NAME_RE = new RegExp(`\\b(?:${MONTH_NAMES})\\b`, 'i');
+const NUM_TOD_RE =
+  /\b(\d{1,2}(?::\d{2})?)\s+(morning|noon|afternoon|evening|night)\b/g;
+const TOD_TO_MERIDIEM = {
+  morning: 'am',
+  noon: 'pm',
+  afternoon: 'pm',
+  evening: 'pm',
+  night: 'pm',
+};
+
+// ─── Translation Cache ──────────────────────────────────────────────────────
+
+const safeString = v => (v == null ? '' : String(v));
+const MAX_PAIRS_CACHE = 20;
+const pairsCache = new Map();
+const CACHE_SECTIONS = [
+  'UNITS',
+  'RELATIVE',
+  'TIME_OF_DAY',
+  'WORD_NUMBERS',
+  'ORDINALS',
+  'MERIDIEM',
+];
+const SINGLE_KEYS = [
+  'HALF',
+  'NEXT',
+  'THIS',
+  'AT',
+  'IN',
+  'OF',
+  'AFTER',
+  'WEEK',
+  'DAY',
+  'FROM_NOW',
+  'NEXT_YEAR',
+];
+
+/** Create a string key from translations so we can cache results. */
+const translationSignature = translations => {
+  if (!translations || typeof translations !== 'object') return 'none';
+  return [
+    ...CACHE_SECTIONS.flatMap(section => {
+      const values = translations[section] || {};
+      return Object.keys(values)
+        .sort()
+        .map(k => `${section}.${k}:${safeString(values[k]).toLowerCase()}`);
+    }),
+    ...SINGLE_KEYS.map(
+      k => `${k}:${safeString(translations[k]).toLowerCase()}`
+    ),
+  ].join('|');
+};
+
+/** Build a list of [localWord, englishWord] pairs from the translations and browser locale. */
+const buildReplacementPairsUncached = (translations, locale) => {
+  const pairs = [];
+  const seen = new Set();
+  const t = translations || {};
+
+  const addPair = (local, en) => {
+    const l = sanitize(safeString(local));
+    const e = safeString(en).toLowerCase();
+    const key = `${l}\0${e}`;
+    if (l && e && l !== e && !seen.has(key)) {
+      seen.add(key);
+      pairs.push([l, e]);
+    }
+  };
+
+  CACHE_SECTIONS.forEach(section => {
+    const localSection = t[section] || {};
+    const enSection = EN_DEFAULTS[section] || {};
+    Object.keys(enSection).forEach(key => {
+      addPair(localSection[key], enSection[key]);
+    });
+  });
+
+  SINGLE_KEYS.forEach(key => addPair(t[key], EN_DEFAULTS[key]));
+
+  try {
+    const wdFmt = new Intl.DateTimeFormat(locale, { weekday: 'long' });
+    // Jan 1, 2024 is a Monday — aligns with EN_WEEKDAYS_LIST[0]='monday'
+    EN_WEEKDAYS_LIST.forEach((en, i) => {
+      addPair(wdFmt.format(new Date(2024, 0, i + 1)), en);
+    });
+  } catch {
+    /* locale not supported */
+  }
+
+  try {
+    const moFmt = new Intl.DateTimeFormat(locale, { month: 'long' });
+    EN_MONTHS_LIST.forEach((en, i) => {
+      addPair(moFmt.format(new Date(2024, i, 1)), en);
+    });
+  } catch {
+    /* locale not supported */
+  }
+
+  pairs.sort((a, b) => b[0].length - a[0].length);
+  return pairs;
+};
+
+/** Same as above but cached. Keeps up to 20 entries to avoid rebuilding every call. */
+const buildReplacementPairs = (translations, locale) => {
+  const cacheKey = `${locale || ''}:${translationSignature(translations)}`;
+  if (pairsCache.has(cacheKey)) return pairsCache.get(cacheKey);
+  const pairs = buildReplacementPairsUncached(translations, locale);
+  if (pairsCache.size >= MAX_PAIRS_CACHE)
+    pairsCache.delete(pairsCache.keys().next().value);
+  pairsCache.set(cacheKey, pairs);
+  return pairs;
+};
+
+// ─── Token Replacement ──────────────────────────────────────────────────────
+
+const escapeRegex = s => s.replace(/[.*+?^${}()|[\]\\]/g, '\\$&');
+
+/** Swap localized words for their English versions in the text. */
+const substituteLocalTokens = (text, pairs) => {
+  let r = text;
+  pairs.forEach(([local, en]) => {
+    const re = new RegExp(`(?<=^|\\s)${escapeRegex(local)}(?=\\s|$)`, 'g');
+    r = r.replace(re, en);
+  });
+  return r;
+};
+
+/** Drop any words the parser wouldn't understand (keeps English words and numbers). */
+const filterToEnglishVocab = text =>
+  normalizeDigits(text)
+    .replace(/(\d+)h\b/g, '$1:00')
+    .split(/\s+/)
+    .filter(w => /[\d:]/.test(w) || ENGLISH_VOCAB.has(w.toLowerCase()))
+    .join(' ')
+    .replace(/\s+/g, ' ')
+    .trim();
+
+/** Move "next year" to the right spot so the parser can read it (after the month, before time). */
+const repositionNextYear = text => {
+  if (!MONTH_NAME_RE.test(text)) return text;
+  let r = text.replace(/\b(?:next\s+)?year\b/i, m =>
+    /next/i.test(m) ? m : 'next year'
+  );
+  if (!/\bnext\s+year\b/i.test(r)) return r;
+  const withoutNY = r.replace(/\bnext\s+year\b/i, '').trim();
+  const timeRe = /(?:(?:at\s+)?\d{1,2}(?::\d{2})?\s*(?:am|pm)?)\s*$/i;
+  const timePart = withoutNY.match(timeRe);
+  if (timePart) {
+    const beforeTime = withoutNY.slice(0, timePart.index).trim();
+    r = `${beforeTime} next year ${timePart[0].trim()}`;
+  } else {
+    r = `${withoutNY} next year`;
+  }
+  return r;
+};
+
+/** Run the full translation pipeline: swap tokens, filter, fix am/pm, reposition "next year". */
+const replaceTokens = (text, pairs) => {
+  const substituted = substituteLocalTokens(text, pairs);
+  const filtered = filterToEnglishVocab(substituted);
+  const fixed = filtered.replace(
+    NUM_TOD_RE,
+    (_, t, tod) => `${t}${TOD_TO_MERIDIEM[tod]}`
+  );
+  return stripNoise(repositionNextYear(fixed));
+};
+
+/** Convert English words back to the user's language for display. */
+const reverseTokens = (text, pairs) =>
+  pairs.reduce(
+    (r, [local, en]) =>
+      r.replace(
+        new RegExp(`(?<=^|\\s)${escapeRegex(en)}(?=\\s|$)`, 'g'),
+        local
+      ),
+    text
+  );
+
+// ─── Main Suggestion Generator ──────────────────────────────────────────────
+
+/**
+ * Generate snooze suggestions from what the user has typed so far.
+ * Works with any language if translations are provided. Returns up to 5
+ * unique results, each with a label, date, and unix timestamp.
+ *
+ * @param {string} text - what the user typed
+ * @param {Date} [referenceDate] - treat as "now" (defaults to current time)
+ * @param {{ translations?: object, locale?: string }} [options] - i18n config
+ * @returns {Array<{ label: string, date: Date, unix: number }>}
+ */
+export const generateDateSuggestions = (
+  text,
+  referenceDate = new Date(),
+  { translations, locale } = {}
+) => {
+  if (!text || typeof text !== 'string') return [];
+  const normalized = sanitize(text);
+  if (!normalized) return [];
+
+  const stripped = stripNoise(normalized);
+  const pairs =
+    locale && locale !== 'en'
+      ? buildReplacementPairs(translations, locale)
+      : [];
+
+  // Try English parse first, then translated parse if we have locale pairs.
+  // This avoids the problem where a single overlapping word (e.g. "in" in German)
+  // would skip token translation entirely.
+  const directParse = parseDateFromText(stripped, referenceDate);
+
+  const translated = pairs.length ? replaceTokens(normalized, pairs) : null;
+  const translatedParse =
+    translated && translated !== stripped
+      ? parseDateFromText(translated, referenceDate)
+      : null;
+
+  // Prefer direct English parse; fall back to translated parse
+  const useTranslated = !directParse && !!translatedParse;
+  const englishInput = useTranslated ? translated : stripped;
+
+  const seen = new Set();
+  const results = [];
+
+  const exact = directParse || translatedParse;
+  if (exact) {
+    seen.add(exact.unix);
+    const exactLabel =
+      useTranslated && pairs.length
+        ? reverseTokens(englishInput, pairs)
+        : englishInput;
+    results.push({ label: exactLabel, query: englishInput, ...exact });
+  }
+
+  buildSuggestionCandidates(englishInput).some(candidate => {
+    if (results.length >= MAX_SUGGESTIONS) return true;
+    const result = parseDateFromText(candidate, referenceDate);
+    if (result && !seen.has(result.unix)) {
+      seen.add(result.unix);
+      const label =
+        useTranslated && pairs.length
+          ? reverseTokens(candidate, pairs)
+          : candidate;
+      results.push({ label, query: candidate, ...result });
+    }
+    return false;
+  });
+
+  return results;
+};

app/javascript/dashboard/helper/snoozeDateParser/parser.js

@@ -0,0 +1,806 @@
+/**
+ * Parses natural language text into a future date.
+ *
+ * Flow: clean the input → try each matcher in order → return the first future date.
+ * The MATCHERS order matters — see the comment above the array.
+ */
+
+import {
+  add,
+  startOfDay,
+  getDay,
+  isSaturday,
+  isSunday,
+  nextFriday,
+  nextSaturday,
+  getUnixTime,
+  isValid,
+  startOfWeek,
+  addWeeks,
+  isAfter,
+  isBefore,
+  endOfMonth,
+} from 'date-fns';
+
+import {
+  WEEKDAY_MAP,
+  MONTH_MAP,
+  RELATIVE_DAY_MAP,
+  UNIT_MAP,
+  WORD_NUMBER_MAP,
+  NEXT_WEEKDAY_FN,
+  TIME_OF_DAY_MAP,
+  TOD_HOUR_RANGE,
+  HALF_UNIT_DURATIONS,
+  sanitize,
+  stripNoise,
+  parseNumber,
+  parseTimeString,
+  applyTimeToDate,
+  applyTimeOrDefault,
+  strictDate,
+  futureOrNextYear,
+  ensureFutureOrNextDay,
+  inferHoursFromTOD,
+  addFractionalSafe,
+} from './tokenMaps';
+
+// ─── Regex Fragments (derived from maps) ────────────────────────────────────
+
+const WEEKDAY_NAMES = Object.keys(WEEKDAY_MAP).join('|');
+const MONTH_NAMES = Object.keys(MONTH_MAP).join('|');
+const UNIT_NAMES = Object.keys(UNIT_MAP).join('|');
+const WORD_NUMBERS = Object.keys(WORD_NUMBER_MAP).join('|');
+const RELATIVE_DAYS = Object.keys(RELATIVE_DAY_MAP).join('|');
+const TIME_OF_DAY_NAMES = 'morning|afternoon|evening|night|noon|midnight';
+
+const NUM_RE = `(\\d+(?:\\.5)?|${WORD_NUMBERS})`;
+const UNIT_RE = `(${UNIT_NAMES})`;
+const TIME_SUFFIX_RE =
+  '(?:\\s+(?:at\\s+)?(\\d{1,2}(?::\\d{2})?\\s*(?:am|pm|a\\.m\\.?|p\\.m\\.?)?|\\d{1,2}:\\d{2}))?';
+
+const ORDINAL_MAP = {
+  first: 1,
+  second: 2,
+  third: 3,
+  fourth: 4,
+  fifth: 5,
+  sixth: 6,
+  seventh: 7,
+  eighth: 8,
+  ninth: 9,
+  tenth: 10,
+};
+const parseOrdinal = str => {
+  if (ORDINAL_MAP[str]) return ORDINAL_MAP[str];
+  return parseInt(str.replace(/(?:st|nd|rd|th)$/, ''), 10) || null;
+};
+const ORDINAL_WORDS = Object.keys(ORDINAL_MAP).join('|');
+const ORDINAL_RE = `(\\d{1,2}(?:st|nd|rd|th)?|${ORDINAL_WORDS})`;
+
+// ─── Pre-compiled Regexes ───────────────────────────────────────────────────
+
+const HALF_UNIT_RE = /^(?:in\s+)?half\s+(?:an?\s+)?(hour|day|week|month|year)$/;
+const RELATIVE_DURATION_RE = new RegExp(`^(?:in\\s+)?${NUM_RE}\\s+${UNIT_RE}$`);
+const DURATION_FROM_NOW_RE = new RegExp(
+  `^${NUM_RE}\\s+${UNIT_RE}\\s+from\\s+now$`
+);
+const RELATIVE_DAY_ONLY_RE = new RegExp(`^(${RELATIVE_DAYS})$`);
+const RELATIVE_DAY_TOD_RE = new RegExp(
+  `^(${RELATIVE_DAYS})\\s+(?:at\\s+)?(${TIME_OF_DAY_NAMES})$`
+);
+const RELATIVE_DAY_TOD_TIME_RE = new RegExp(
+  `^(${RELATIVE_DAYS})\\s+(?:at\\s+)?(${TIME_OF_DAY_NAMES})\\s+(\\d{1,2}(?::\\d{2})?)$`
+);
+const RELATIVE_DAY_AT_TIME_RE = new RegExp(
+  `^(${RELATIVE_DAYS})\\s+(?:at\\s+)?` +
+    '(\\d{1,2}(?::\\d{2})?\\s*' +
+    '(?:am|pm|a\\.m\\.?|p\\.m\\.?)?|\\d{1,2}:\\d{2})$'
+);
+const RELATIVE_DAY_SAME_TIME_RE = new RegExp(
+  `^(?:(${RELATIVE_DAYS})\\s+(?:same\\s+time|this\\s+time)|(?:same\\s+time|this\\s+time)\\s+(${RELATIVE_DAYS}))$`
+);
+const NEXT_UNIT_RE = new RegExp(
+  `^next\\s+(hour|minute|week|month|year)${TIME_SUFFIX_RE}$`
+);
+const NEXT_MONTH_RE = new RegExp(`^next\\s+(${MONTH_NAMES})${TIME_SUFFIX_RE}$`);
+const NEXT_WEEKDAY_TOD_RE = new RegExp(
+  `^next\\s+(${WEEKDAY_NAMES})\\s+(${TIME_OF_DAY_NAMES})$`
+);
+const NEXT_WEEKDAY_RE = new RegExp(
+  `^(?:(${WEEKDAY_NAMES})\\s+(?:of\\s+)?next\\s+week` +
+    `|next\\s+week\\s+(${WEEKDAY_NAMES})` +
+    `|next\\s+(${WEEKDAY_NAMES}))${TIME_SUFFIX_RE}$`
+);
+const SAME_TIME_WEEKDAY_RE = new RegExp(
+  `^(?:same\\s+time|this\\s+time)\\s+(${WEEKDAY_NAMES})$`
+);
+const WEEKDAY_TOD_RE = new RegExp(
+  `^(?:(?:this|upcoming|coming)\\s+)?` +
+    `(${WEEKDAY_NAMES})\\s+(${TIME_OF_DAY_NAMES})$`
+);
+const WEEKDAY_TOD_TIME_RE = new RegExp(
+  `^(?:(?:this|upcoming|coming)\\s+)?` +
+    `(${WEEKDAY_NAMES})\\s+(${TIME_OF_DAY_NAMES})\\s+(\\d{1,2}(?::\\d{2})?)$`
+);
+const WEEKDAY_TIME_RE = new RegExp(
+  `^(?:(?:this|upcoming|coming)\\s+)?(${WEEKDAY_NAMES})${TIME_SUFFIX_RE}$`
+);
+const TIME_ONLY_MERIDIEM_RE =
+  /^(?:at\s+)?(\d{1,2}(?::\d{2})?\s*(?:am|pm|a\.m\.?|p\.m\.?))$/;
+const TIME_ONLY_24H_RE = /^(?:at\s+)?(\d{1,2}:\d{2})$/;
+const TOD_WITH_TIME_RE = new RegExp(
+  `^(?:(?:this|the)\\s+)?(${TIME_OF_DAY_NAMES})\\s+` +
+    '(?:at\\s+)?(\\d{1,2}(?::\\d{2})?\\s*' +
+    '(?:am|pm|a\\.m\\.?|p\\.m\\.?)?)$'
+);
+const TOD_PLAIN_RE = new RegExp(
+  '(?:(?:later|in)\\s+)?(?:(?:this|the)\\s+)?' +
+    `(?:${TIME_OF_DAY_NAMES}|eod|end of day|end of the day)$`
+);
+const ABSOLUTE_DATE_RE = new RegExp(
+  `^(${MONTH_NAMES})\\s+(\\d{1,2})(?:st|nd|rd|th)?` +
+    `(?:[,\\s]+(\\d{4}|next\\s+year))?${TIME_SUFFIX_RE}$`
+);
+const ABSOLUTE_DATE_REVERSED_RE = new RegExp(
+  `^(\\d{1,2})(?:st|nd|rd|th)?\\s+(${MONTH_NAMES})` +
+    `(?:[,\\s]+(\\d{4}|next\\s+year))?${TIME_SUFFIX_RE}$`
+);
+const MONTH_YEAR_RE = new RegExp(`^(${MONTH_NAMES})\\s+(\\d{4})$`);
+// "april first week", "first week of april", "march 2nd day", "5th day of jan"
+const MONTH_ORDINAL_RE = new RegExp(
+  `^(?:(${MONTH_NAMES})\\s+${ORDINAL_RE}\\s+(week|day)|${ORDINAL_RE}\\s+(week|day)\\s+of\\s+(${MONTH_NAMES}))${TIME_SUFFIX_RE}$`
+);
+const DAY_AFTER_TOMORROW_RE = new RegExp(
+  `^day\\s+after\\s+tomorrow${TIME_SUFFIX_RE}$`
+);
+
+const COMPOUND_DURATION_RE = new RegExp(
+  `^(?:in\\s+)?${NUM_RE}\\s+${UNIT_RE}\\s+(?:and\\s+)?${NUM_RE}\\s+${UNIT_RE}$`
+);
+const DURATION_AT_TIME_RE = new RegExp(
+  `^(?:in\\s+)?${NUM_RE}\\s+${UNIT_RE}\\s+at\\s+` +
+    '(\\d{1,2}(?::\\d{2})?\\s*(?:am|pm|a\\.m\\.?|p\\.m\\.?)?)$'
+);
+const END_OF_RE = /^end\s+of\s+(?:the\s+)?(week|month|day)$/;
+const END_OF_NEXT_RE = /^end\s+of\s+(?:the\s+)?next\s+(week|month)$/;
+const START_OF_NEXT_RE =
+  /^(?:beginning|start)\s+of\s+(?:the\s+)?next\s+(week|month)$/;
+const LATER_TODAY_RE = /^later\s+(?:today|this\s+(?:afternoon|evening))$/;
+const EARLY_LATE_TOD_RE = new RegExp(
+  `^(early|late)\\s+(${TIME_OF_DAY_NAMES})$`
+);
+const ONE_AND_HALF_RE = new RegExp(
+  `^(?:in\\s+)?(?:one\\s+and\\s+(?:a\\s+)?half|an?\\s+hour\\s+and\\s+(?:a\\s+)?half)(?:\\s+${UNIT_RE})?$`
+);
+const NEXT_BUSINESS_DAY_RE = /^next\s+(?:business|working)\s+day$/;
+
+const TIME_SUFFIX_COMPILED = new RegExp(`${TIME_SUFFIX_RE}$`);
+const ISO_DATE_RE = new RegExp(
+  `^(\\d{4})-(\\d{1,2})-(\\d{1,2})${TIME_SUFFIX_COMPILED.source}`
+);
+const SLASH_DATE_RE = new RegExp(
+  `^(\\d{1,2})/(\\d{1,2})/(\\d{4})${TIME_SUFFIX_COMPILED.source}`
+);
+const DASH_DATE_RE = new RegExp(
+  `^(\\d{1,2})-(\\d{1,2})-(\\d{4})${TIME_SUFFIX_COMPILED.source}`
+);
+const DOT_DATE_RE = new RegExp(
+  `^(\\d{1,2})\\.(\\d{1,2})\\.(\\d{4})${TIME_SUFFIX_COMPILED.source}`
+);
+
+// ─── Pattern Matchers ───────────────────────────────────────────────────────
+
+/** Read amount and unit from a regex match, then add to now. */
+const parseDuration = (match, now) => {
+  if (!match) return null;
+  const amount = parseNumber(match[1]);
+  const unit = UNIT_MAP[match[2]];
+  if (amount == null || !unit) return null;
+  return addFractionalSafe(now, unit, amount);
+};
+
+/** Handle "in 2 hours", "half day", "3h30m", "5 min from now". */
+const matchDuration = (text, now) => {
+  const half = text.match(HALF_UNIT_RE);
+  if (half) {
+    return HALF_UNIT_DURATIONS[half[1]]
+      ? add(now, HALF_UNIT_DURATIONS[half[1]])
+      : null;
+  }
+
+  // "one and a half hours", "an hour and a half"
+  const oneHalf = text.match(ONE_AND_HALF_RE);
+  if (oneHalf) {
+    const unit = UNIT_MAP[oneHalf[1]] || 'hours';
+    return addFractionalSafe(now, unit, 1.5);
+  }
+
+  const compound = text.match(COMPOUND_DURATION_RE);
+  if (compound) {
+    const a1 = parseNumber(compound[1]);
+    const u1 = UNIT_MAP[compound[2]];
+    const a2 = parseNumber(compound[3]);
+    const u2 = UNIT_MAP[compound[4]];
+    if (a1 == null || !u1 || a2 == null || !u2) {
+      return null;
+    }
+    return add(add(now, { [u1]: a1 }), { [u2]: a2 });
+  }
+
+  const atTime = text.match(DURATION_AT_TIME_RE);
+  if (atTime) {
+    const amount = parseNumber(atTime[1]);
+    const unit = UNIT_MAP[atTime[2]];
+    const time = parseTimeString(atTime[3]);
+    if (amount == null || !unit || !time) {
+      return null;
+    }
+    return applyTimeToDate(
+      add(now, { [unit]: amount }),
+      time.hours,
+      time.minutes
+    );
+  }
+
+  return (
+    parseDuration(text.match(DURATION_FROM_NOW_RE), now) ||
+    parseDuration(text.match(RELATIVE_DURATION_RE), now)
+  );
+};
+
+/** Set time on a day offset. If the result is already past, move to the next day. */
+const applyTimeWithRollover = (offset, hours, minutes, now) => {
+  const base = add(startOfDay(now), { days: offset });
+  const date = applyTimeToDate(base, hours, minutes);
+  if (isAfter(date, now)) return date;
+  return applyTimeToDate(add(base, { days: 1 }), hours, minutes);
+};
+
+/** Handle "today", "tonight", "tomorrow" with optional time. */
+const matchRelativeDay = (text, now) => {
+  const dayOnlyMatch = text.match(RELATIVE_DAY_ONLY_RE);
+  if (dayOnlyMatch) {
+    const key = dayOnlyMatch[1];
+    const offset = RELATIVE_DAY_MAP[key];
+    if (key === 'tonight' || key === 'tonite') {
+      return ensureFutureOrNextDay(
+        applyTimeToDate(add(startOfDay(now), { days: offset }), 20, 0),
+        now
+      );
+    }
+    if (offset === 1) {
+      return applyTimeToDate(add(startOfDay(now), { days: 1 }), 9, 0);
+    }
+    return add(now, { hours: 1 });
+  }
+
+  const dayTodTimeMatch = text.match(RELATIVE_DAY_TOD_TIME_RE);
+  if (dayTodTimeMatch) {
+    const timeParts = dayTodTimeMatch[3].split(':');
+    const time = inferHoursFromTOD(
+      dayTodTimeMatch[2],
+      timeParts[0],
+      timeParts[1]
+    );
+    if (!time) return null;
+    return applyTimeWithRollover(
+      RELATIVE_DAY_MAP[dayTodTimeMatch[1]],
+      time.hours,
+      time.minutes,
+      now
+    );
+  }
+
+  const dayTodMatch = text.match(RELATIVE_DAY_TOD_RE);
+  if (dayTodMatch) {
+    const { hours, minutes } = TIME_OF_DAY_MAP[dayTodMatch[2]];
+    return applyTimeWithRollover(
+      RELATIVE_DAY_MAP[dayTodMatch[1]],
+      hours,
+      minutes,
+      now
+    );
+  }
+
+  const dayAtTimeMatch = text.match(RELATIVE_DAY_AT_TIME_RE);
+  if (dayAtTimeMatch) {
+    const [, dayKey, timeRaw] = dayAtTimeMatch;
+    const bare = /^(tonight|tonite)$/.test(dayKey) && !/[ap]m/i.test(timeRaw);
+    const time = bare
+      ? inferHoursFromTOD('tonight', ...timeRaw.split(':'))
+      : parseTimeString(timeRaw);
+    if (!time) return null;
+    return applyTimeWithRollover(
+      RELATIVE_DAY_MAP[dayKey],
+      time.hours,
+      time.minutes,
+      now
+    );
+  }
+
+  const sameTimeMatch = text.match(RELATIVE_DAY_SAME_TIME_RE);
+  if (sameTimeMatch) {
+    const offset = RELATIVE_DAY_MAP[sameTimeMatch[1] || sameTimeMatch[2]];
+    if (offset <= 0) return null;
+    return applyTimeToDate(
+      add(startOfDay(now), { days: offset }),
+      now.getHours(),
+      now.getMinutes()
+    );
+  }
+
+  return null;
+};
+
+/** Find the given weekday in next week (not this week). */
+const nextWeekdayInNextWeek = (dayIndex, now) => {
+  const fn = NEXT_WEEKDAY_FN[dayIndex];
+  if (!fn) return null;
+  const date = fn(now);
+  const sameWeek =
+    startOfWeek(now, { weekStartsOn: 1 }).getTime() ===
+    startOfWeek(date, { weekStartsOn: 1 }).getTime();
+  return sameWeek ? fn(date) : date;
+};
+
+/** Handle "next friday", "next week", "next month", "next january", etc. */
+const matchNextPattern = (text, now) => {
+  const nextUnitMatch = text.match(NEXT_UNIT_RE);
+  if (nextUnitMatch) {
+    const unit = nextUnitMatch[1];
+    if (unit === 'hour') return add(now, { hours: 1 });
+    if (unit === 'minute') return add(now, { minutes: 1 });
+    if (unit === 'week') {
+      const base = startOfWeek(addWeeks(now, 1), { weekStartsOn: 1 });
+      return applyTimeOrDefault(base, nextUnitMatch[2]);
+    }
+    const base = add(startOfDay(now), { [`${unit}s`]: 1 });
+    return applyTimeOrDefault(base, nextUnitMatch[2]);
+  }
+
+  const nextMonthMatch = text.match(NEXT_MONTH_RE);
+  if (nextMonthMatch) {
+    const monthIdx = MONTH_MAP[nextMonthMatch[1]];
+    let year = now.getFullYear();
+    if (monthIdx <= now.getMonth()) year += 1;
+    const base = new Date(year, monthIdx, 1);
+    return applyTimeOrDefault(base, nextMonthMatch[2]);
+  }
+
+  // "next monday morning", "next friday midnight" — weekday + time-of-day
+  const nextTodMatch = text.match(NEXT_WEEKDAY_TOD_RE);
+  if (nextTodMatch) {
+    const date = nextWeekdayInNextWeek(WEEKDAY_MAP[nextTodMatch[1]], now);
+    if (!date) return null;
+    const { hours, minutes } = TIME_OF_DAY_MAP[nextTodMatch[2]];
+    return applyTimeToDate(date, hours, minutes);
+  }
+
+  // "monday of next week", "next week monday", "next friday" — all with optional time
+  const weekdayMatch = text.match(NEXT_WEEKDAY_RE);
+  if (weekdayMatch) {
+    const dayName = weekdayMatch[1] || weekdayMatch[2] || weekdayMatch[3];
+    const date = nextWeekdayInNextWeek(WEEKDAY_MAP[dayName], now);
+    if (!date) return null;
+    return applyTimeOrDefault(date, weekdayMatch[4]);
+  }
+
+  return null;
+};
+
+/** Find the next occurrence of a weekday, with optional time. */
+const resolveWeekdayDate = (dayIndex, timeStr, now) => {
+  const fn = NEXT_WEEKDAY_FN[dayIndex];
+  if (!fn) return null;
+  let adjusted = timeStr;
+  if (timeStr && /^\d{1,2}$/.test(timeStr.trim())) {
+    const h = parseInt(timeStr, 10);
+    if (h >= 1 && h <= 7) adjusted = `${h}pm`;
+  }
+
+  if (getDay(now) === dayIndex) {
+    const todayDate = applyTimeOrDefault(now, adjusted);
+    if (todayDate && isAfter(todayDate, now)) return todayDate;
+  }
+
+  return applyTimeOrDefault(fn(now), adjusted);
+};
+
+/** Handle "friday", "monday 3pm", "wed morning", "same time friday". */
+const matchWeekday = (text, now) => {
+  const sameTimeWeekday = text.match(SAME_TIME_WEEKDAY_RE);
+  if (sameTimeWeekday) {
+    const dayIndex = WEEKDAY_MAP[sameTimeWeekday[1]];
+    const fn = NEXT_WEEKDAY_FN[dayIndex];
+    if (!fn) return null;
+    const target = fn(now);
+    return applyTimeToDate(target, now.getHours(), now.getMinutes());
+  }
+
+  // "monday morning 6", "friday evening 7" — weekday + tod + bare number
+  const todTimeMatch = text.match(WEEKDAY_TOD_TIME_RE);
+  if (todTimeMatch) {
+    const dayIndex = WEEKDAY_MAP[todTimeMatch[1]];
+    const fn = NEXT_WEEKDAY_FN[dayIndex];
+    if (!fn) return null;
+    const timeParts = todTimeMatch[3].split(':');
+    const time = inferHoursFromTOD(todTimeMatch[2], timeParts[0], timeParts[1]);
+    if (!time) return null;
+    const target =
+      getDay(now) === dayIndex ? startOfDay(now) : startOfDay(fn(now));
+    const date = applyTimeToDate(target, time.hours, time.minutes);
+    return isAfter(date, now)
+      ? date
+      : applyTimeToDate(fn(now), time.hours, time.minutes);
+  }
+
+  // "monday morning", "friday midnight", "wednesday evening", etc.
+  const todMatch = text.match(WEEKDAY_TOD_RE);
+  if (todMatch) {
+    const dayIndex = WEEKDAY_MAP[todMatch[1]];
+    const fn = NEXT_WEEKDAY_FN[dayIndex];
+    if (!fn) return null;
+    const { hours, minutes } = TIME_OF_DAY_MAP[todMatch[2]];
+    const target =
+      getDay(now) === dayIndex ? startOfDay(now) : startOfDay(fn(now));
+    const date = applyTimeToDate(target, hours, minutes);
+    return isAfter(date, now) ? date : applyTimeToDate(fn(now), hours, minutes);
+  }
+
+  const match = text.match(WEEKDAY_TIME_RE);
+  if (!match) return null;
+
+  return resolveWeekdayDate(WEEKDAY_MAP[match[1]], match[2], now);
+};
+
+/** Handle a standalone time like "3pm", "14:30", "at 9am". */
+const matchTimeOnly = (text, now) => {
+  const match =
+    text.match(TIME_ONLY_MERIDIEM_RE) || text.match(TIME_ONLY_24H_RE);
+  if (!match) return null;
+
+  const time = parseTimeString(match[1]);
+  if (!time) return null;
+  return ensureFutureOrNextDay(
+    applyTimeToDate(now, time.hours, time.minutes),
+    now
+  );
+};
+
+/** Handle "morning", "evening 6pm", "eod", "this afternoon". */
+const matchTimeOfDay = (text, now) => {
+  const todWithTime = text.match(TOD_WITH_TIME_RE);
+  if (todWithTime) {
+    const rawTime = todWithTime[2].trim();
+    const hasMeridiem = /(?:am|pm|a\.m|p\.m)/i.test(rawTime);
+    let time;
+    if (hasMeridiem) {
+      time = parseTimeString(rawTime);
+      const range = TOD_HOUR_RANGE[todWithTime[1]];
+      if (!time) return null;
+      if (range) {
+        const h = time.hours === 0 ? 24 : time.hours;
+        if (h < range[0] || h >= range[1]) return null;
+      }
+    } else {
+      const parts = rawTime.split(':');
+      time = inferHoursFromTOD(todWithTime[1], parts[0], parts[1]);
+    }
+    if (!time) return null;
+    return ensureFutureOrNextDay(
+      applyTimeToDate(now, time.hours, time.minutes),
+      now
+    );
+  }
+
+  // "early morning" → 7am, "late evening" → 21:00, "late night" → 23:00
+  const earlyLate = text.match(EARLY_LATE_TOD_RE);
+  if (earlyLate) {
+    const tod = TIME_OF_DAY_MAP[earlyLate[2]];
+    if (!tod) return null;
+    const shift = earlyLate[1] === 'early' ? -1 : 2;
+    return ensureFutureOrNextDay(
+      applyTimeToDate(now, tod.hours + shift, 0),
+      now
+    );
+  }
+
+  const match = text.match(TOD_PLAIN_RE);
+  if (!match) return null;
+
+  const key = text
+    .replace(/^(?:later|in)\s+/, '')
+    .replace(/^(?:this|the)\s+/, '')
+    .trim();
+  const tod = TIME_OF_DAY_MAP[key];
+  if (!tod) return null;
+  return ensureFutureOrNextDay(
+    applyTimeToDate(now, tod.hours, tod.minutes),
+    now
+  );
+};
+
+/** Turn month + day + optional year into a future date. */
+const resolveAbsoluteDate = (month, day, yearStr, timeStr, now) => {
+  let year = now.getFullYear();
+  if (yearStr && /next\s+year/i.test(yearStr)) {
+    year += 1;
+  } else if (yearStr) {
+    year = parseInt(yearStr, 10);
+  }
+  if (yearStr) {
+    const base = strictDate(year, month, day);
+    if (!base) return null;
+    const date = applyTimeOrDefault(base, timeStr);
+    return date && isAfter(date, now) ? date : null;
+  }
+  return futureOrNextYear(year, month, day, timeStr, now);
+};
+
+/** Handle "jan 15", "15 march", "december 2025". */
+const matchNamedDate = (text, now) => {
+  const abs = text.match(ABSOLUTE_DATE_RE);
+  if (abs) {
+    return resolveAbsoluteDate(
+      MONTH_MAP[abs[1]],
+      parseInt(abs[2], 10),
+      abs[3],
+      abs[4],
+      now
+    );
+  }
+
+  const rev = text.match(ABSOLUTE_DATE_REVERSED_RE);
+  if (rev) {
+    return resolveAbsoluteDate(
+      MONTH_MAP[rev[2]],
+      parseInt(rev[1], 10),
+      rev[3],
+      rev[4],
+      now
+    );
+  }
+
+  const my = text.match(MONTH_YEAR_RE);
+  if (my) {
+    const date = new Date(parseInt(my[2], 10), MONTH_MAP[my[1]], 1);
+    if (!isValid(date)) return null;
+    const result = applyTimeToDate(date, 9, 0);
+    return isAfter(result, now) ? result : null;
+  }
+
+  // "april first week", "first week of april", "march 2nd day", etc.
+  const mo = text.match(MONTH_ORDINAL_RE);
+  if (mo) {
+    // Groups: (1)month-A (2)ordinal-A (3)unit-A | (4)ordinal-B (5)unit-B (6)month-B (7)time
+    const monthIdx = MONTH_MAP[mo[1] || mo[6]];
+    const num = parseOrdinal(mo[2] || mo[4]);
+    const unit = mo[3] || mo[5];
+    const timeStr = mo[7];
+
+    if (!num || num < 1) return null;
+
+    if (unit === 'day') {
+      if (num > 31) return null;
+      return resolveAbsoluteDate(monthIdx, num, null, timeStr, now);
+    }
+
+    // unit === 'week'
+    if (num > 5) return null;
+    const weekStartDay = (num - 1) * 7 + 1;
+    let year = now.getFullYear();
+    if (
+      monthIdx < now.getMonth() ||
+      (monthIdx === now.getMonth() && now.getDate() > weekStartDay)
+    ) {
+      year += 1;
+    }
+    // Reject if weekStartDay overflows the month (e.g. feb fifth week = day 29 in non-leap)
+    const daysInMonth = new Date(year, monthIdx + 1, 0).getDate();
+    if (weekStartDay > daysInMonth) return null;
+    const d = new Date(year, monthIdx, weekStartDay);
+    if (!isValid(d)) return null;
+    const result = applyTimeOrDefault(d, timeStr);
+    return result && isAfter(result, now) ? result : null;
+  }
+
+  return null;
+};
+
+/** Build a date from year/month/day numbers, with optional time. */
+const buildDateWithOptionalTime = (year, month, day, timeStr) => {
+  const date = strictDate(year, month, day);
+  if (!date) return null;
+  return applyTimeOrDefault(date, timeStr);
+};
+
+// When both values are ≤ 12 (ambiguous), dayFirst controls the fallback:
+//   dayFirst=false (slash M/D/Y) → month first
+//   dayFirst=true  (dash/dot D-M-Y, D.M.Y) → day first
+const disambiguateDayMonth = (a, b, dayFirst = false) => {
+  if (a > 12) return { day: a, month: b - 1 };
+  if (b > 12) return { month: a - 1, day: b };
+  return dayFirst ? { day: a, month: b - 1 } : { month: a - 1, day: b };
+};
+
+/** Handle formal dates: "2025-01-15", "1/15/2025", "15.01.2025". */
+const matchFormalDate = (text, now) => {
+  const ensureFuture = date => (date && isAfter(date, now) ? date : null);
+
+  const isoMatch = text.match(ISO_DATE_RE);
+  if (isoMatch) {
+    return ensureFuture(
+      buildDateWithOptionalTime(
+        parseInt(isoMatch[1], 10),
+        parseInt(isoMatch[2], 10) - 1,
+        parseInt(isoMatch[3], 10),
+        isoMatch[4]
+      )
+    );
+  }
+
+  // Slash = M/D/Y (US), Dash/Dot = D-M-Y / D.M.Y (European)
+  const formats = [
+    { re: SLASH_DATE_RE, dayFirst: false },
+    { re: DASH_DATE_RE, dayFirst: true },
+    { re: DOT_DATE_RE, dayFirst: true },
+  ];
+  let result = null;
+  formats.some(({ re, dayFirst }) => {
+    const m = text.match(re);
+    if (!m) return false;
+    const { month, day } = disambiguateDayMonth(
+      parseInt(m[1], 10),
+      parseInt(m[2], 10),
+      dayFirst
+    );
+    result = ensureFuture(
+      buildDateWithOptionalTime(parseInt(m[3], 10), month, day, m[4])
+    );
+    return true;
+  });
+  return result;
+};
+
+/** Handle "day after tomorrow", "end of week", "this weekend", "later today". */
+const matchSpecial = (text, now) => {
+  const dat = text.match(DAY_AFTER_TOMORROW_RE);
+  if (dat) return applyTimeOrDefault(add(startOfDay(now), { days: 2 }), dat[1]);
+
+  const eof = text.match(END_OF_RE);
+  if (eof) {
+    if (eof[1] === 'day') return applyTimeToDate(now, 17, 0);
+    if (eof[1] === 'week') {
+      const fri = applyTimeToDate(now, 17, 0);
+      if (getDay(now) === 5 && isAfter(fri, now)) return fri;
+      return applyTimeToDate(nextFriday(now), 17, 0);
+    }
+    if (eof[1] === 'month') {
+      const eom = applyTimeToDate(endOfMonth(now), 17, 0);
+      if (isAfter(eom, now)) return eom;
+      return applyTimeToDate(endOfMonth(add(now, { months: 1 })), 17, 0);
+    }
+  }
+
+  // "end of next week", "end of next month"
+  const eofNext = text.match(END_OF_NEXT_RE);
+  if (eofNext) {
+    if (eofNext[1] === 'week') {
+      const nextWeekStart = startOfWeek(addWeeks(now, 1), { weekStartsOn: 1 });
+      return applyTimeToDate(add(nextWeekStart, { days: 4 }), 17, 0);
+    }
+    if (eofNext[1] === 'month') {
+      return applyTimeToDate(endOfMonth(add(now, { months: 1 })), 17, 0);
+    }
+  }
+
+  // "beginning of next week", "start of next month"
+  const sofNext = text.match(START_OF_NEXT_RE);
+  if (sofNext) {
+    if (sofNext[1] === 'week') {
+      return applyTimeToDate(
+        startOfWeek(addWeeks(now, 1), { weekStartsOn: 1 }),
+        9,
+        0
+      );
+    }
+    if (sofNext[1] === 'month') {
+      const nextMonth = new Date(now.getFullYear(), now.getMonth() + 1, 1);
+      return applyTimeToDate(nextMonth, 9, 0);
+    }
+  }
+
+  // "next business day", "next working day"
+  if (NEXT_BUSINESS_DAY_RE.test(text)) {
+    let d = add(startOfDay(now), { days: 1 });
+    while (isSaturday(d) || isSunday(d)) d = add(d, { days: 1 });
+    return applyTimeToDate(d, 9, 0);
+  }
+
+  if (LATER_TODAY_RE.test(text)) return add(now, { hours: 3 });
+
+  const weekendMatch = text.match(
+    /^(this weekend|weekend|next weekend)(?:\s+(?:at\s+)?(.+))?$/
+  );
+  if (weekendMatch) {
+    const isNext = weekendMatch[1] === 'next weekend';
+    const timeStr = weekendMatch[2];
+
+    if (isNext) {
+      const sat = nextSaturday(now);
+      const d = isSaturday(now) || isSunday(now) ? sat : add(sat, { weeks: 1 });
+      return applyTimeOrDefault(d, timeStr);
+    }
+
+    if (isSaturday(now)) {
+      if (!timeStr) {
+        if (now.getHours() < 10) return applyTimeToDate(now, 10, 0);
+        if (now.getHours() < 18) return add(now, { hours: 2 });
+        return applyTimeToDate(add(startOfDay(now), { days: 1 }), 10, 0);
+      }
+      const today = applyTimeOrDefault(now, timeStr);
+      if (today && isAfter(today, now)) return today;
+      return applyTimeOrDefault(add(startOfDay(now), { days: 1 }), timeStr);
+    }
+    if (isSunday(now)) {
+      if (!timeStr) {
+        if (now.getHours() < 10) return applyTimeToDate(now, 10, 0);
+        return add(now, { hours: 2 });
+      }
+      const today = applyTimeOrDefault(now, timeStr);
+      if (today && isAfter(today, now)) return today;
+    }
+    return applyTimeOrDefault(nextSaturday(now), timeStr);
+  }
+
+  return null;
+};
+
+// ─── Main Parser ────────────────────────────────────────────────────────────
+
+// Order matters — first match wins. Common patterns go first.
+// Do not reorder without running the spec.
+const MATCHERS = [
+  matchDuration, //    "in 2 hours", "half day", "3h30m"
+  matchSpecial, //     "end of week", "later today", "this weekend"
+  matchRelativeDay, // "tomorrow 3pm", "tonight", "today morning"
+  matchNextPattern, // "next friday", "next week", "next month"
+  matchTimeOfDay, //   "morning", "evening 6pm", "eod"
+  matchWeekday, //     "friday", "monday 3pm", "wed morning"
+  matchTimeOnly, //    "3pm", "14:30" (must be after weekday to avoid conflicts)
+  matchNamedDate, //   "jan 15", "march 20 next year"
+  matchFormalDate, //  "2025-01-15", "1/15/2025" (least common, last)
+];
+
+/**
+ * Parse free-form text into a future date.
+ * Returns { date, unix } or null. Only returns dates after referenceDate.
+ *
+ * @param {string} text - user input like "in 2 hours" or "next friday 3pm"
+ * @param {Date} [referenceDate] - treat as "now" (defaults to current time)
+ * @returns {{ date: Date, unix: number } | null}
+ */
+export const parseDateFromText = (text, referenceDate = new Date()) => {
+  if (!text || typeof text !== 'string') return null;
+
+  const normalized = stripNoise(sanitize(text));
+  if (!normalized) return null;
+
+  const maxDate = add(referenceDate, { years: 999 });
+
+  const isValidFuture = d =>
+    d && isValid(d) && isAfter(d, referenceDate) && !isBefore(maxDate, d);
+
+  let result = null;
+  MATCHERS.some(matcher => {
+    const d = matcher(normalized, referenceDate);
+    if (isValidFuture(d)) {
+      result = { date: d, unix: getUnixTime(d) };
+      return true;
+    }
+    return false;
+  });
+
+  return result;
+};

app/javascript/dashboard/helper/snoozeDateParser/suggestions.js

@@ -0,0 +1,101 @@
+/**
+ * Builds autocomplete suggestions as the user types a snooze date.
+ * Matches partial input against known phrases and ranks them by closeness.
+ */
+
+import {
+  UNIT_MAP,
+  WEEKDAY_MAP,
+  TIME_OF_DAY_MAP,
+  RELATIVE_DAY_MAP,
+  WORD_NUMBER_MAP,
+  MONTH_MAP,
+  HALF_UNIT_DURATIONS,
+} from './tokenMaps';
+
+const SUGGESTION_UNITS = [...new Set(Object.values(UNIT_MAP))].filter(
+  u => u !== 'seconds'
+);
+
+const FULL_WEEKDAYS = Object.keys(WEEKDAY_MAP).filter(k => k.length > 3);
+const TOD_NAMES = Object.keys(TIME_OF_DAY_MAP).filter(k => !k.includes(' '));
+const MONTH_NAMES_LONG = Object.keys(MONTH_MAP).filter(k => k.length > 3);
+
+const ALL_SUGGESTION_PHRASES = [
+  ...Object.keys(RELATIVE_DAY_MAP),
+  ...FULL_WEEKDAYS,
+  ...TOD_NAMES,
+  'next week',
+  'next month',
+  'this weekend',
+  'next weekend',
+  'day after tomorrow',
+  'later today',
+  'end of day',
+  'end of week',
+  'end of month',
+  ...['morning', 'afternoon', 'evening'].map(tod => `tomorrow ${tod}`),
+  ...FULL_WEEKDAYS.map(wd => `next ${wd}`),
+  ...FULL_WEEKDAYS.map(wd => `this ${wd}`),
+  ...FULL_WEEKDAYS.flatMap(wd => TOD_NAMES.map(tod => `${wd} ${tod}`)),
+  ...FULL_WEEKDAYS.flatMap(wd => TOD_NAMES.map(tod => `next ${wd} ${tod}`)),
+  ...MONTH_NAMES_LONG.map(m => `${m} 1`),
+];
+
+/** Check how closely the input matches a candidate. -1 = no match, 0 = exact prefix, N = extra words needed. */
+const prefixMatchScore = (candidate, input) => {
+  if (candidate === input) return -1;
+  if (candidate.startsWith(input)) return 0;
+  const inputWords = input.split(' ');
+  const candidateWords = candidate.split(' ');
+  const lastIdx = inputWords.reduce((prev, iw) => {
+    if (prev === -2) return -2;
+    const idx = candidateWords.findIndex(
+      (cw, ci) => ci > prev && cw.startsWith(iw)
+    );
+    return idx === -1 ? -2 : idx;
+  }, -1);
+  if (lastIdx === -2) return -1;
+  return candidateWords.length - inputWords.length;
+};
+
+export const MAX_SUGGESTIONS = 5;
+
+/** Turn user input into a ranked list of suggestion strings to try parsing. */
+export const buildSuggestionCandidates = text => {
+  if (!text) return [];
+
+  if (/^\d/.test(text)) {
+    const num = text.match(/^\d+(?:\.5)?/)[0];
+    const candidates = SUGGESTION_UNITS.map(u => `${num} ${u}`);
+    const trimmed = text.replace(/\s+/g, ' ').trim();
+    const spaced = trimmed.replace(/(\d)([a-z])/i, '$1 $2');
+    return spaced.length > num.length
+      ? candidates.filter(c => c.startsWith(spaced))
+      : candidates;
+  }
+
+  if (text.length >= 2 && 'half'.startsWith(text)) {
+    return Object.keys(HALF_UNIT_DURATIONS).map(u => `half ${u}`);
+  }
+
+  const wordNum = WORD_NUMBER_MAP[text];
+  if (wordNum != null && wordNum >= 1) {
+    return SUGGESTION_UNITS.map(u => `${wordNum} ${u}`);
+  }
+
+  const scored = ALL_SUGGESTION_PHRASES.reduce((acc, candidate) => {
+    const score = prefixMatchScore(candidate, text);
+    if (score >= 0) acc.push({ candidate, score });
+    return acc;
+  }, []);
+  scored.sort((a, b) => a.score - b.score);
+  const seen = new Set();
+  return scored.reduce((acc, { candidate }) => {
+    if (acc.length < MAX_SUGGESTIONS * 3 && !seen.has(candidate)) {
+      seen.add(candidate);
+      acc.push(candidate);
+    }
+    return acc;
+  }, []);
+};

app/javascript/dashboard/helper/snoozeDateParser/tokenMaps.js

@@ -0,0 +1,395 @@
+/**
+ * Shared lookup tables and helper functions used by the parser,
+ * suggestions, and localization modules.
+ */
+
+import {
+  add,
+  set,
+  isValid,
+  isAfter,
+  nextMonday,
+  nextTuesday,
+  nextWednesday,
+  nextThursday,
+  nextFriday,
+  nextSaturday,
+  nextSunday,
+} from 'date-fns';
+
+// ─── Token Maps ──────────────────────────────────────────────────────────────
+// All keys are lowercase. Short forms and full names both work.
+
+/** Weekday name or short form → day index (0 = Sunday). */
+export const WEEKDAY_MAP = {
+  sunday: 0,
+  sun: 0,
+  monday: 1,
+  mon: 1,
+  tuesday: 2,
+  tue: 2,
+  tues: 2,
+  wednesday: 3,
+  wed: 3,
+  thursday: 4,
+  thu: 4,
+  thur: 4,
+  thurs: 4,
+  friday: 5,
+  fri: 5,
+  saturday: 6,
+  sat: 6,
+};
+
+/** Month name or short form → month index (0 = January). */
+export const MONTH_MAP = {
+  january: 0,
+  jan: 0,
+  february: 1,
+  feb: 1,
+  march: 2,
+  mar: 2,
+  april: 3,
+  apr: 3,
+  may: 4,
+  june: 5,
+  jun: 5,
+  july: 6,
+  jul: 6,
+  august: 7,
+  aug: 7,
+  september: 8,
+  sep: 8,
+  sept: 8,
+  october: 9,
+  oct: 9,
+  november: 10,
+  nov: 10,
+  december: 11,
+  dec: 11,
+};
+
+/** Words like "today" or "tomorrow" → how many days from now. */
+export const RELATIVE_DAY_MAP = {
+  today: 0,
+  tonight: 0,
+  tonite: 0,
+  tomorrow: 1,
+  tmr: 1,
+  tmrw: 1,
+};
+
+/** Unit shorthand → full unit name used by date-fns. */
+export const UNIT_MAP = {
+  m: 'minutes',
+  min: 'minutes',
+  mins: 'minutes',
+  minute: 'minutes',
+  minutes: 'minutes',
+  h: 'hours',
+  hr: 'hours',
+  hrs: 'hours',
+  hour: 'hours',
+  hours: 'hours',
+  d: 'days',
+  day: 'days',
+  days: 'days',
+  w: 'weeks',
+  wk: 'weeks',
+  wks: 'weeks',
+  week: 'weeks',
+  weeks: 'weeks',
+  mo: 'months',
+  month: 'months',
+  months: 'months',
+  y: 'years',
+  yr: 'years',
+  yrs: 'years',
+  year: 'years',
+  years: 'years',
+};
+
+/** English number words → their numeric value. */
+export const WORD_NUMBER_MAP = {
+  a: 1,
+  an: 1,
+  one: 1,
+  couple: 2,
+  few: 3,
+  two: 2,
+  three: 3,
+  four: 4,
+  five: 5,
+  six: 6,
+  seven: 7,
+  eight: 8,
+  nine: 9,
+  ten: 10,
+  eleven: 11,
+  twelve: 12,
+  thirteen: 13,
+  fourteen: 14,
+  fifteen: 15,
+  sixteen: 16,
+  seventeen: 17,
+  eighteen: 18,
+  nineteen: 19,
+  twenty: 20,
+  thirty: 30,
+  forty: 40,
+  fifty: 50,
+  sixty: 60,
+  ninety: 90,
+  half: 0.5,
+};
+
+/** Day index → the date-fns function that finds the next occurrence. */
+export const NEXT_WEEKDAY_FN = {
+  0: nextSunday,
+  1: nextMonday,
+  2: nextTuesday,
+  3: nextWednesday,
+  4: nextThursday,
+  5: nextFriday,
+  6: nextSaturday,
+};
+
+/** Time-of-day label → default hour and minute. */
+export const TIME_OF_DAY_MAP = {
+  morning: { hours: 9, minutes: 0 },
+  noon: { hours: 12, minutes: 0 },
+  afternoon: { hours: 14, minutes: 0 },
+  evening: { hours: 18, minutes: 0 },
+  night: { hours: 20, minutes: 0 },
+  tonight: { hours: 20, minutes: 0 },
+  midnight: { hours: 0, minutes: 0 },
+  eod: { hours: 17, minutes: 0 },
+  'end of day': { hours: 17, minutes: 0 },
+  'end of the day': { hours: 17, minutes: 0 },
+};
+
+/** Allowed hour range per label — used to pick am or pm when not specified. */
+export const TOD_HOUR_RANGE = {
+  morning: [4, 12],
+  noon: [11, 13],
+  afternoon: [12, 18],
+  evening: [16, 22],
+  night: [18, 24],
+  tonight: [18, 24],
+  midnight: [23, 25],
+};
+
+/** What "half hour", "half day", etc. actually mean in date-fns terms. */
+export const HALF_UNIT_DURATIONS = {
+  hour: { minutes: 30 },
+  day: { hours: 12 },
+  week: { days: 3, hours: 12 },
+  month: { days: 15 },
+  year: { months: 6 },
+};
+
+const FRACTIONAL_CONVERT = {
+  hours: { unit: 'minutes', factor: 60 },
+  days: { unit: 'hours', factor: 24 },
+  weeks: { unit: 'days', factor: 7 },
+  months: { unit: 'days', factor: 30 },
+  years: { unit: 'months', factor: 12 },
+};
+
+// ─── Unicode / Normalization ────────────────────────────────────────────────
+// Turn non-ASCII digits and punctuation into plain ASCII so the
+// parser only has to deal with standard characters.
+
+const UNICODE_DIGIT_RANGES = [
+  [0x30, 0x39],
+  [0x660, 0x669], // Arabic-Indic
+  [0x6f0, 0x6f9], // Eastern Arabic-Indic
+  [0x966, 0x96f], // Devanagari
+  [0x9e6, 0x9ef], // Bengali
+  [0xa66, 0xa6f], // Gurmukhi
+  [0xae6, 0xaef], // Gujarati
+  [0xb66, 0xb6f], // Oriya
+  [0xbe6, 0xbef], // Tamil
+  [0xc66, 0xc6f], // Telugu
+  [0xce6, 0xcef], // Kannada
+  [0xd66, 0xd6f], // Malayalam
+];
+
+const toAsciiDigit = char => {
+  const code = char.codePointAt(0);
+  const range = UNICODE_DIGIT_RANGES.find(
+    ([start, end]) => code >= start && code <= end
+  );
+  if (!range) return char;
+  return String(code - range[0]);
+};
+
+/** Turn non-ASCII digits (Arabic, Devanagari, etc.) into 0-9. */
+export const normalizeDigits = text => text.replace(/\p{Nd}/gu, toAsciiDigit);
+
+const ARABIC_PUNCT_MAP = {
+  '\u061f': '?',
+  '\u060c': ',',
+  '\u061b': ';',
+  '\u066b': '.',
+};
+
+const NOISE_RE =
+  /^(?:(?:can|could|will|would)\s+you\s+)?(?:(?:please|pls|plz|kindly)\s+)?(?:(?:snooze|remind(?:\s+me)?|set(?:\s+(?:a|the))?(?:\s+(?:reminder|deadline|snooze|timer))?|add(?:\s+(?:a|the))?(?:\s+(?:reminder|deadline|snooze))?|schedule|postpone|defer|delay|push)(?:\s+(?:it|this))?\s+)?(?:(?:on|to|for|at|until|till|by|from|after|within)\s+)?/;
+
+const APPROX_RE = /^(?:approx(?:imately)?|around|about|roughly|~)\s+/;
+
+/** Clean up raw input: lowercase, remove punctuation, collapse spaces. */
+export const sanitize = text =>
+  normalizeDigits(
+    text
+      .normalize('NFKC')
+      .toLowerCase()
+      .replace(/[\u200f\u200e\u066c\u0640]/g, '')
+      .replace(/[\u064b-\u065f]/g, '')
+      .replace(/\u00a0/g, ' ')
+      .replace(/[\u061f\u060c\u061b\u066b]/g, c => ARABIC_PUNCT_MAP[c])
+  )
+    .replace(/[,!?;]+/g, ' ')
+    .replace(/\.+$/g, '')
+    .replace(/\s+/g, ' ')
+    .trim();
+
+/** Strip filler words like "please snooze for" and fix typos like "tommorow". */
+export const stripNoise = text => {
+  let r = text
+    .replace(/\ba\s+fortnight\b/g, '2 weeks')
+    .replace(/\bfortnight\b/g, '2 weeks')
+    .replace(NOISE_RE, '')
+    .replace(APPROX_RE, '')
+    .replace(/^the\s+/, '')
+    .replace(/\bnxt\b/g, 'next')
+    .replace(/\ba\s+couple\s+of\b/g, 'couple')
+    .replace(/\bcouple\s+of\b/g, 'couple')
+    .replace(/\ba\s+couple\b/g, 'couple')
+    .replace(/\ba\s+few\b/g, 'few')
+    .replace(
+      /\b(\d+)\s*(?:h|hr|hours?)[\s]*(\d+)\s*(?:m|min|minutes?)\b/g,
+      (_, h, m) =>
+        `${h} ${h === '1' ? 'hour' : 'hours'} ${m} ${m === '1' ? 'minute' : 'minutes'}`
+    )
+    .replace(/\b(\d+)h\b/g, (_, h) => `${h} ${h === '1' ? 'hour' : 'hours'}`)
+    .replace(
+      /\b(\d+)m\b/g,
+      (_, m) => `${m} ${m === '1' ? 'minute' : 'minutes'}`
+    )
+    .replace(/\btomm?orow\b/g, 'tomorrow')
+    .replace(/\s+later$/, '')
+    .trim();
+  // bare unit without number: "month later" → "1 month", "week" stays
+  r = r.replace(/^(minutes?|hours?|days?|weeks?|months?|years?)$/, '1 $1');
+  return r;
+};
+
+// ─── Utility Functions ──────────────────────────────────────────────────────
+
+/** Turn a string into a number. Works with digits ("5") and words ("five"). */
+export const parseNumber = str => {
+  if (!str) return null;
+  const lower = normalizeDigits(str.toLowerCase().trim());
+  if (WORD_NUMBER_MAP[lower] !== undefined) return WORD_NUMBER_MAP[lower];
+  const num = Number(lower);
+  return Number.isNaN(num) ? null : num;
+};
+
+/** Set the time on a date, clearing seconds and milliseconds. */
+export const applyTimeToDate = (date, hours, minutes = 0) =>
+  set(date, { hours, minutes, seconds: 0, milliseconds: 0 });
+
+/** Parse "3pm", "14:30", or "2:00am" into { hours, minutes }. Returns null if invalid. */
+export const parseTimeString = timeStr => {
+  if (!timeStr) return null;
+  const match = timeStr
+    .toLowerCase()
+    .replace(/\s+/g, '')
+    .match(/^(\d{1,2})(?::(\d{2}))?\s*(am|pm|a\.m\.?|p\.m\.?)?$/);
+  if (!match) return null;
+
+  const raw = parseInt(match[1], 10);
+  const minutes = match[2] ? parseInt(match[2], 10) : 0;
+  const meridiem = match[3]?.replace(/\./g, '');
+  if (meridiem && (raw < 1 || raw > 12)) return null;
+
+  const toHours = (h, m) => {
+    if (m === 'pm' && h < 12) return h + 12;
+    if (m === 'am' && h === 12) return 0;
+    return h;
+  };
+  const hours = toHours(raw, meridiem);
+  if (hours > 23 || minutes > 59) return null;
+  return { hours, minutes };
+};
+
+/** Apply a time string to a date. Falls back to 9 AM if no time is given. */
+export const applyTimeOrDefault = (date, timeStr, defaultHours = 9) => {
+  if (timeStr) {
+    const time = parseTimeString(timeStr);
+    if (!time) return null;
+    return applyTimeToDate(date, time.hours, time.minutes);
+  }
+  return applyTimeToDate(date, defaultHours, 0);
+};
+
+/** Build a Date only if the day actually exists (e.g. rejects Feb 30). */
+export const strictDate = (year, month, day) => {
+  const date = new Date(year, month, day);
+  if (
+    !isValid(date) ||
+    date.getFullYear() !== year ||
+    date.getMonth() !== month ||
+    date.getDate() !== day
+  )
+    return null;
+  return date;
+};
+
+/** Try up to 8 years ahead to find a valid future date (handles Feb 29 leap years). */
+export const futureOrNextYear = (year, month, day, timeStr, now) => {
+  for (let i = 0; i < 9; i += 1) {
+    const base = strictDate(year + i, month, day);
+    if (base) {
+      const date = applyTimeOrDefault(base, timeStr);
+      if (!date) return null;
+      if (isAfter(date, now)) return date;
+    }
+  }
+  return null;
+};
+
+/** If the date is already past, push it to the next day. */
+export const ensureFutureOrNextDay = (date, now) =>
+  isAfter(date, now) ? date : add(date, { days: 1 });
+
+/** Figure out am/pm from context: "morning 6" → 6am, "evening 6" → 6pm. */
+export const inferHoursFromTOD = (todLabel, rawHour, rawMinutes) => {
+  const h = parseInt(rawHour, 10);
+  const m = rawMinutes ? parseInt(rawMinutes, 10) : 0;
+  if (Number.isNaN(h) || h < 1 || h > 12 || m > 59) return null;
+  const range = TOD_HOUR_RANGE[todLabel];
+  if (!range) return { hours: h, minutes: m };
+  // Try both am and pm interpretations, pick the one in range
+  const am = h === 12 ? 0 : h;
+  const pm = h === 12 ? 12 : h + 12;
+  const inRange = v => v >= range[0] && v < range[1];
+  if (inRange(am)) return { hours: am, minutes: m };
+  if (inRange(pm)) return { hours: pm, minutes: m };
+  const mid = (range[0] + range[1]) / 2;
+  return {
+    hours: Math.abs(am - mid) <= Math.abs(pm - mid) ? am : pm,
+    minutes: m,
+  };
+};
+
+/** Add a duration that might be fractional, e.g. 1.5 hours becomes 90 minutes. */
+export const addFractionalSafe = (date, unit, amount) => {
+  if (Number.isInteger(amount)) return add(date, { [unit]: amount });
+  if (amount % 1 !== 0.5) return null;
+  const conv = FRACTIONAL_CONVERT[unit];
+  if (conv) return add(date, { [conv.unit]: Math.round(amount * conv.factor) });
+  return add(date, { [unit]: Math.round(amount) });
+};

app/javascript/dashboard/helper/snoozeHelpers.js

@@ -7,11 +7,17 @@ import {
   startOfMonth,
   isMonday,
   isToday,
+  isSameYear,
   setHours,
   setMinutes,
   setSeconds,
 } from 'date-fns';
 import wootConstants from 'dashboard/constants/globals';
+import {
+  generateDateSuggestions,
+  parseDateFromText,
+} from 'dashboard/helper/snoozeDateParser';
+import { UNIT_MAP } from 'dashboard/helper/snoozeDateParser/tokenMaps';
 
 const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
 
@@ -33,65 +39,113 @@ export const findStartOfNextMonth = currentDate => {
       });
 };
 
-export const findNextDay = currentDate => {
-  return add(currentDate, { days: 1 });
-};
+export const findNextDay = currentDate => add(currentDate, { days: 1 });
 
-export const setHoursToNine = date => {
-  return setSeconds(setMinutes(setHours(date, 9), 0), 0);
+export const setHoursToNine = date =>
+  setSeconds(setMinutes(setHours(date, 9), 0), 0);
+
+const SNOOZE_RESOLVERS = {
+  [SNOOZE_OPTIONS.AN_HOUR_FROM_NOW]: d => add(d, { hours: 1 }),
+  [SNOOZE_OPTIONS.UNTIL_TOMORROW]: d => setHoursToNine(findNextDay(d)),
+  [SNOOZE_OPTIONS.UNTIL_NEXT_WEEK]: d => setHoursToNine(findStartOfNextWeek(d)),
+  [SNOOZE_OPTIONS.UNTIL_NEXT_MONTH]: d =>
+    setHoursToNine(findStartOfNextMonth(d)),
 };
 
 export const findSnoozeTime = (snoozeType, currentDate = new Date()) => {
-  let parsedDate = null;
-  if (snoozeType === SNOOZE_OPTIONS.AN_HOUR_FROM_NOW) {
-    parsedDate = add(currentDate, { hours: 1 });
-  } else if (snoozeType === SNOOZE_OPTIONS.UNTIL_TOMORROW) {
-    parsedDate = setHoursToNine(findNextDay(currentDate));
-  } else if (snoozeType === SNOOZE_OPTIONS.UNTIL_NEXT_WEEK) {
-    parsedDate = setHoursToNine(findStartOfNextWeek(currentDate));
-  } else if (snoozeType === SNOOZE_OPTIONS.UNTIL_NEXT_MONTH) {
-    parsedDate = setHoursToNine(findStartOfNextMonth(currentDate));
-  }
-
-  return parsedDate ? getUnixTime(parsedDate) : null;
+  const resolve = SNOOZE_RESOLVERS[snoozeType];
+  return resolve ? getUnixTime(resolve(currentDate)) : null;
 };
+
 export const snoozedReopenTime = snoozedUntil => {
-  if (!snoozedUntil) {
-    return null;
-  }
+  if (!snoozedUntil) return null;
   const date = new Date(snoozedUntil);
+  if (isToday(date)) return format(date, 'h.mmaaa');
+  if (!isSameYear(date, new Date())) return format(date, 'd MMM yyyy, h.mmaaa');
+  return format(date, 'd MMM, h.mmaaa');
+};
 
-  if (isToday(date)) {
-    return format(date, 'h.mmaaa');
+export const snoozedReopenTimeToTimestamp = snoozedUntil =>
+  snoozedUntil ? getUnixTime(new Date(snoozedUntil)) : null;
+
+const formatSnoozeDate = (snoozeDate, currentDate, locale = 'en') => {
+  const sameYear = isSameYear(snoozeDate, currentDate);
+  try {
+    const opts = {
+      weekday: 'short',
+      day: 'numeric',
+      month: 'short',
+      hour: 'numeric',
+      minute: '2-digit',
+      hour12: true,
+      ...(sameYear ? {} : { year: 'numeric' }),
+    };
+    return new Intl.DateTimeFormat(locale, opts).format(snoozeDate);
+  } catch {
+    return sameYear
+      ? format(snoozeDate, 'EEE, d MMM, h:mm a')
+      : format(snoozeDate, 'EEE, d MMM yyyy, h:mm a');
   }
-  return snoozedUntil ? format(date, 'd MMM, h.mmaaa') : null;
 };
 
-export const snoozedReopenTimeToTimestamp = snoozedUntil => {
-  return snoozedUntil ? getUnixTime(new Date(snoozedUntil)) : null;
+const expandUnit = (num, abbr) => {
+  const full = UNIT_MAP[abbr];
+  if (!full) return `${num} ${abbr}`;
+  return parseFloat(num) === 1
+    ? `${num} ${full.replace(/s$/, '')}`
+    : `${num} ${full}`;
 };
+
+const capitalizeLabel = text => {
+  const expanded = text
+    .replace(
+      /^(\d+)h(\d+)m(?:in)?$/i,
+      (_, h, m) => `${expandUnit(h, 'h')} ${expandUnit(m, 'm')}`
+    )
+    .replace(/^(\d+(?:\.5)?)\s*([a-z]+)$/i, (_, n, u) =>
+      UNIT_MAP[u.toLowerCase()] ? expandUnit(n, u.toLowerCase()) : `${n} ${u}`
+    );
+  return expanded.replace(/^\w/, c => c.toUpperCase());
+};
+
+export const generateSnoozeSuggestions = (
+  searchText,
+  currentDate = new Date(),
+  { translations, locale } = {}
+) => {
+  const suggestions = generateDateSuggestions(searchText, currentDate, {
+    translations,
+    locale,
+  });
+  return suggestions.map(s => ({
+    date: s.date,
+    unixTime: s.unix,
+    query: s.query,
+    label: capitalizeLabel(s.label),
+    formattedDate: formatSnoozeDate(s.date, currentDate, locale),
+    resolve: () => parseDateFromText(s.query)?.unix ?? s.unix,
+  }));
+};
+
+const UNIT_SHORT = {
+  minute: 'm',
+  minutes: 'm',
+  hour: 'h',
+  hours: 'h',
+  day: 'd',
+  days: 'd',
+  month: 'mo',
+  months: 'mo',
+  year: 'y',
+  years: 'y',
+};
+
 export const shortenSnoozeTime = snoozedUntil => {
-  if (!snoozedUntil) {
-    return null;
-  }
-  const unitMap = {
-    minutes: 'm',
-    minute: 'm',
-    hours: 'h',
-    hour: 'h',
-    days: 'd',
-    day: 'd',
-    months: 'mo',
-    month: 'mo',
-    years: 'y',
-    year: 'y',
-  };
-  const shortenTime = snoozedUntil
+  if (!snoozedUntil) return null;
+  return snoozedUntil
     .replace(/^in\s+/i, '')
     .replace(
       /\s(minute|hour|day|month|year)s?\b/gi,
-      (match, unit) => unitMap[unit.toLowerCase()] || match
+      (match, unit) => UNIT_SHORT[unit.toLowerCase()] || match
     );
-
-  return shortenTime;
 };

app/javascript/dashboard/helper/specs/snoozeHelpers.spec.js

@@ -7,6 +7,7 @@ import {
   setHoursToNine,
   snoozedReopenTimeToTimestamp,
   shortenSnoozeTime,
+  generateSnoozeSuggestions,
 } from '../snoozeHelpers';
 
 describe('#Snooze Helpers', () => {
@@ -91,12 +92,26 @@ describe('#Snooze Helpers', () => {
   });
 
   describe('snoozedReopenTime', () => {
-    it('should return nil if snoozedUntil is nil', () => {
-      expect(snoozedReopenTime(null)).toEqual(null);
+    beforeEach(() => {
+      vi.useFakeTimers();
+      vi.setSystemTime(new Date('2024-01-01T12:00:00Z'));
     });
 
-    it('should return formatted date if snoozedUntil is not nil', () => {
+    afterEach(() => {
+      vi.useRealTimers();
+    });
+
+    it('should return formatted date with year if snoozedUntil is not in current year', () => {
+      // Input is 09:00 UTC.
+      // If your environment is UTC, this will be 9.00am.
       expect(snoozedReopenTime('2023-06-07T09:00:00.000Z')).toEqual(
+        '7 Jun 2023, 9.00am'
+      );
+    });
+
+    it('should return formatted date without year if snoozedUntil is in current year', () => {
+      // This uses 2024 because we mocked the system time above
+      expect(snoozedReopenTime('2024-06-07T09:00:00.000Z')).toEqual(
         '7 Jun, 9.00am'
       );
     });
@@ -150,4 +165,56 @@ describe('#Snooze Helpers', () => {
       expect(shortenSnoozeTime(null)).toEqual(null);
     });
   });
+
+  describe('generateSnoozeSuggestions label expansion', () => {
+    const now = new Date('2023-06-16T10:00:00');
+
+    it('expands abbreviated units: "1d" → "1 Day"', () => {
+      const results = generateSnoozeSuggestions('1d', now);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].label).toBe('1 day');
+    });
+
+    it('expands abbreviated units: "2 d" → "2 Days"', () => {
+      const results = generateSnoozeSuggestions('2 d', now);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].label).toBe('2 days');
+    });
+
+    it('expands abbreviated units: "1h" → "1 Hour"', () => {
+      const results = generateSnoozeSuggestions('1h', now);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].label).toBe('1 hour');
+    });
+
+    it('expands abbreviated units: "2min" → "2 Minutes"', () => {
+      const results = generateSnoozeSuggestions('2min', now);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].label).toBe('2 minutes');
+    });
+
+    it('handles singular: "1 hours" → "1 Hour"', () => {
+      const results = generateSnoozeSuggestions('1 hours', now);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].label).toBe('1 hour');
+    });
+
+    it('handles singular: "1 minutes" → "1 Minute"', () => {
+      const results = generateSnoozeSuggestions('1 minutes', now);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].label).toBe('1 minute');
+    });
+
+    it('keeps plural for non-1: "2 days" → "2 Days"', () => {
+      const results = generateSnoozeSuggestions('2 days', now);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].label).toBe('2 days');
+    });
+
+    it('expands compound: "1h30m" → "1 Hour 30 Minutes"', () => {
+      const results = generateSnoozeSuggestions('1h30m', now);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].label).toBe('1 hour 30 minutes');
+    });
+  });
 });

app/javascript/dashboard/i18n/locale/en/chatlist.json

@@ -76,6 +76,9 @@
       },
       "waiting_since_desc": {
         "TEXT": "Pending Response: Shortest first"
+      },
+      "priority_desc_created_at_asc": {
+        "TEXT": "Priority: Highest first, Created: Oldest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/en/contact.json

@@ -613,7 +613,7 @@
       "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
       "CONTACT_SELECTOR": {
         "LABEL": "To:",
-        "TAG_INPUT_PLACEHOLDER": "Search for a contact with name, email or phone number",
+        "TAG_INPUT_PLACEHOLDER": "Enter at least 2 characters to search by name, email, or phone number",
         "CONTACT_CREATING": "Creating contact..."
       },
       "INBOX_SELECTOR": {
@@ -624,9 +624,9 @@
         "SUBJECT_LABEL": "Subject :",
         "SUBJECT_PLACEHOLDER": "Enter your email subject here",
         "CC_LABEL": "Cc:",
-        "CC_PLACEHOLDER": "Search for a contact with their email address",
+        "CC_PLACEHOLDER": "Enter at least 2 characters to search by email",
         "BCC_LABEL": "Bcc:",
-        "BCC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_PLACEHOLDER": "Enter at least 2 characters to search by email",
         "BCC_BUTTON": "Bcc"
       },
       "MESSAGE_EDITOR": {

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -192,6 +192,7 @@
       "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
       "MESSAGING_RESTRICTED": "You cannot reply to this conversation",
       "MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
+      "MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
       "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
       "COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
       "CLICK_HERE": "Click here to update",
@@ -305,6 +306,7 @@
     "CANCEL": "Cancel",
     "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
     "SEND_EMAIL_ERROR": "There was an error, please try again",
+    "SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
     "FORM": {
       "SEND_TO_CONTACT": "Send the transcript to the customer",
       "SEND_TO_AGENT": "Send the transcript to the assigned agent",

app/javascript/dashboard/i18n/locale/en/generalSettings.json

@@ -182,6 +182,7 @@
   },
   "COMMAND_BAR": {
     "SEARCH_PLACEHOLDER": "Search or jump to",
+    "SNOOZE_PLACEHOLDER": "Type a time e.g. tomorrow, 2 hours, next friday, jan 15...",
     "SECTIONS": {
       "GENERAL": "General",
       "REPORTS": "Reports",

app/javascript/dashboard/i18n/locale/en/helpCenter.json

@@ -374,6 +374,16 @@
         "ERROR_MESSAGE": "Error while deleting article"
       }
     },
+    "REORDER_ARTICLE": {
+      "API": {
+        "ERROR_MESSAGE": "Unable to reorder articles. Please try again."
+      }
+    },
+    "REORDER_CATEGORY": {
+      "API": {
+        "ERROR_MESSAGE": "Unable to reorder categories. Please try again."
+      }
+    },
     "CREATE_ARTICLE": {
       "ERROR_MESSAGE": "Please add the article heading and content then only you can update the settings"
     },
@@ -839,7 +849,7 @@
       "STATUS": {
         "UPLOADED": "Ready",
         "PROCESSING": "Processing",
-        "PROCESSED": "Completed", 
+        "PROCESSED": "Completed",
         "FAILED": "Failed"
       }
     },

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -592,8 +592,10 @@
         "DISABLED": "Disabled"
       },
       "LOCK_TO_SINGLE_CONVERSATION": {
-        "ENABLED": "Enabled",
-        "DISABLED": "Disabled"
+        "ENABLED": "Reopen same conversation",
+        "DISABLED": "Create new conversations",
+        "ENABLED_DESCRIPTION": "When a contact messages again, the previous conversation will be reopened.",
+        "DISABLED_DESCRIPTION": "A new conversation will be created each time after the previous one is resolved."
       },
       "ENABLE_HMAC": {
         "LABEL": "Enable"
@@ -713,8 +715,8 @@
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
-      "LOCK_TO_SINGLE_CONVERSATION": "Lock to single conversation",
-      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Enable or disable multiple conversations for the same contact in this inbox",
+      "LOCK_TO_SINGLE_CONVERSATION": "Conversation Routing",
+      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Configure conversation creation for existing contacts",
       "INBOX_UPDATE_TITLE": "Inbox Settings",
       "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",

app/javascript/dashboard/i18n/locale/en/index.js

@@ -34,6 +34,7 @@ import setNewPassword from './setNewPassword.json';
 import settings from './settings.json';
 import signup from './signup.json';
 import sla from './sla.json';
+import snooze from './snooze.json';
 import teamsSettings from './teamsSettings.json';
 import whatsappTemplates from './whatsappTemplates.json';
 import contentTemplates from './contentTemplates.json';
@@ -77,6 +78,7 @@ export default {
   ...settings,
   ...signup,
   ...sla,
+  ...snooze,
   ...teamsSettings,
   ...whatsappTemplates,
   ...contentTemplates,

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -31,6 +31,14 @@
     "WEBHOOK": {
       "SUBSCRIBED_EVENTS": "Subscribed Events",
       "LEARN_MORE": "Learn more about webhooks",
+      "SECRET": {
+        "LABEL": "Secret",
+        "COPY": "Copy secret to clipboard",
+        "COPY_SUCCESS": "Secret copied to clipboard",
+        "TOGGLE": "Toggle secret visibility",
+        "CREATED_DESC": "Your webhook has been created. Use the secret below to verify webhook signatures. Please copy it now — you can also find it later in the webhook edit form.",
+        "DONE": "Done"
+      },
       "COUNT": "{n} webhook | {n} webhooks",
       "SEARCH_PLACEHOLDER": "Search webhooks...",
       "NO_RESULTS": "No webhooks found matching your search",

app/javascript/dashboard/i18n/locale/en/snooze.json

@@ -0,0 +1,72 @@
+{
+  "SNOOZE_PARSER": {
+    "UNITS": {
+      "MINUTE": "minute",
+      "MINUTES": "minutes",
+      "HOUR": "hour",
+      "HOURS": "hours",
+      "DAY": "day",
+      "DAYS": "days",
+      "WEEK": "week",
+      "WEEKS": "weeks",
+      "MONTH": "month",
+      "MONTHS": "months",
+      "YEAR": "year",
+      "YEARS": "years"
+    },
+    "HALF": "half",
+    "NEXT": "next",
+    "THIS": "this",
+    "AT": "at",
+    "IN": "in",
+    "FROM_NOW": "from now",
+    "NEXT_YEAR": "next year",
+    "MERIDIEM": {
+      "AM": "am",
+      "PM": "pm"
+    },
+    "RELATIVE": {
+      "TOMORROW": "tomorrow",
+      "DAY_AFTER_TOMORROW": "day after tomorrow",
+      "NEXT_WEEK": "next week",
+      "NEXT_MONTH": "next month",
+      "THIS_WEEKEND": "this weekend",
+      "NEXT_WEEKEND": "next weekend"
+    },
+    "TIME_OF_DAY": {
+      "MORNING": "morning",
+      "AFTERNOON": "afternoon",
+      "EVENING": "evening",
+      "NIGHT": "night",
+      "NOON": "noon",
+      "MIDNIGHT": "midnight"
+    },
+    "WORD_NUMBERS": {
+      "ONE": "one",
+      "TWO": "two",
+      "THREE": "three",
+      "FOUR": "four",
+      "FIVE": "five",
+      "SIX": "six",
+      "SEVEN": "seven",
+      "EIGHT": "eight",
+      "NINE": "nine",
+      "TEN": "ten",
+      "TWELVE": "twelve",
+      "FIFTEEN": "fifteen",
+      "TWENTY": "twenty",
+      "THIRTY": "thirty"
+    },
+    "ORDINALS": {
+      "FIRST": "first",
+      "SECOND": "second",
+      "THIRD": "third",
+      "FOURTH": "fourth",
+      "FIFTH": "fifth"
+    },
+    "OF": "of",
+    "AFTER": "after",
+    "WEEK": "week",
+    "DAY": "day"
+  }
+}

app/javascript/dashboard/modules/search/components/SearchContactAgentSelector.vue

@@ -5,7 +5,7 @@ import { useToggle } from '@vueuse/core';
 import { vOnClickOutside } from '@vueuse/components';
 import { debounce } from '@chatwoot/utils';
 import { useMapGetter } from 'dashboard/composables/store.js';
-import { searchContacts } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
+import { createContactSearcher } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
 import { useCamelCase } from 'dashboard/composables/useTransformKeys';
 import { fetchContactDetails } from '../helpers/searchHelper';
 
@@ -18,6 +18,8 @@ const props = defineProps({
 
 const emit = defineEmits(['change']);
 
+const searchContacts = createContactSearcher();
+
 const FROM_TYPE = {
   CONTACT: 'contact',
   AGENT: 'agent',
@@ -119,10 +121,10 @@ const debouncedSearch = debounce(async query => {
   }
 
   try {
-    const contacts = await searchContacts({
-      keys: ['name', 'email', 'phone_number'],
-      query,
-    });
+    const contacts = await searchContacts(query, { skipMinLength: true });
+
+    // null means the request was aborted (a newer search is in-flight),
+    if (contacts === null) return;
 
     // Add selected contact to top if not already in results
     const allContacts = selectedContact.value
@@ -133,9 +135,8 @@ const debouncedSearch = debounce(async query => {
       : contacts;
 
     searchedContacts.value = allContacts;
+    isSearching.value = false;
   } catch {
-    // Ignore error
-  } finally {
     isSearching.value = false;
   }
 }, 300);

app/javascript/dashboard/routes/dashboard/captain/assistants/scenarios/Index.vue

@@ -191,7 +191,7 @@ onMounted(() => {
 
 <template>
   <PageLayout
-    :header-title="$t('CAPTAIN.DOCUMENTS.HEADER')"
+    :header-title="$t('CAPTAIN.ASSISTANTS.SCENARIOS.TITLE')"
     :is-fetching="isFetching"
     :show-know-more="false"
     :show-pagination-footer="false"

app/javascript/dashboard/routes/dashboard/commands/CmdBarConversationSnooze.vue

@@ -31,6 +31,8 @@ const toggleStatus = async (status, snoozedUntil) => {
 const onCmdSnoozeConversation = snoozeType => {
   if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
     showCustomSnoozeModal.value = true;
+  } else if (typeof snoozeType === 'number') {
+    toggleStatus(wootConstants.STATUS_TYPE.SNOOZED, snoozeType);
   } else {
     toggleStatus(
       wootConstants.STATUS_TYPE.SNOOZED,

app/javascript/dashboard/routes/dashboard/commands/commandbar.vue

@@ -4,16 +4,29 @@ import { ref, computed, watchEffect, onMounted } from 'vue';
 import { useStore } from 'dashboard/composables/store';
 import { useTrack } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
+import { useLocale } from 'shared/composables/useLocale';
 import { useAppearanceHotKeys } from 'dashboard/composables/commands/useAppearanceHotKeys';
 import { useInboxHotKeys } from 'dashboard/composables/commands/useInboxHotKeys';
 import { useGoToCommandHotKeys } from 'dashboard/composables/commands/useGoToCommandHotKeys';
 import { useBulkActionsHotKeys } from 'dashboard/composables/commands/useBulkActionsHotKeys';
 import { useConversationHotKeys } from 'dashboard/composables/commands/useConversationHotKeys';
 import wootConstants from 'dashboard/constants/globals';
-import { GENERAL_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import {
+  GENERAL_EVENTS,
+  SNOOZE_EVENTS,
+} from 'dashboard/helper/AnalyticsHelper/events';
+import { generateSnoozeSuggestions } from 'dashboard/helper/snoozeHelpers';
+import { ICON_SNOOZE_CONVERSATION } from 'dashboard/helper/commandbar/icons';
+import {
+  CMD_SNOOZE_CONVERSATION,
+  CMD_SNOOZE_NOTIFICATION,
+  CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+} from 'dashboard/helper/commandbar/events';
+import { emitter } from 'shared/helpers/mitt';
 
 const store = useStore();
-const { t } = useI18n();
+const { t, tm } = useI18n();
+const { resolvedLocale } = useLocale();
 
 const ninjakeys = ref(null);
 
@@ -28,48 +41,168 @@ const { goToCommandHotKeys } = useGoToCommandHotKeys();
 const { bulkActionsHotKeys } = useBulkActionsHotKeys();
 const { conversationHotKeys } = useConversationHotKeys();
 
-const placeholder = computed(() => t('COMMAND_BAR.SEARCH_PLACEHOLDER'));
+const SNOOZE_PARENT_IDS = [
+  'snooze_conversation',
+  'snooze_notification',
+  'bulk_action_snooze_conversation',
+];
+const DYNAMIC_SNOOZE_PREFIX = 'dynamic_snooze_';
 
-const hotKeys = computed(() => [
-  ...inboxHotKeys.value,
-  ...goToCommandHotKeys.value,
-  ...goToAppearanceHotKeys.value,
-  ...bulkActionsHotKeys.value,
-  ...conversationHotKeys.value,
-]);
+const CUSTOM_SNOOZE = wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME;
+
+const dynamicSnoozeActions = ref([]);
+const currentCommandRoot = ref(null);
+
+const placeholder = computed(() =>
+  SNOOZE_PARENT_IDS.includes(currentCommandRoot.value)
+    ? t('COMMAND_BAR.SNOOZE_PLACEHOLDER')
+    : t('COMMAND_BAR.SEARCH_PLACEHOLDER')
+);
+
+const SNOOZE_PRESET_IDS = new Set(Object.values(wootConstants.SNOOZE_OPTIONS));
+
+const hotKeys = computed(() => {
+  const allActions = [
+    ...dynamicSnoozeActions.value,
+    ...inboxHotKeys.value,
+    ...goToCommandHotKeys.value,
+    ...goToAppearanceHotKeys.value,
+    ...bulkActionsHotKeys.value,
+    ...conversationHotKeys.value,
+  ];
+  // When dynamic NLP snooze suggestions exist, hide all preset snooze actions to avoid duplication
+  if (!dynamicSnoozeActions.value.length) return allActions;
+  return allActions.filter(
+    a => !SNOOZE_PRESET_IDS.has(a.id) || !SNOOZE_PARENT_IDS.includes(a.parent)
+  );
+});
 
 const setCommandBarData = () => {
   ninjakeys.value.data = hotKeys.value;
 };
 
-const onSelected = item => {
-  const {
-    detail: { action: { title = null, section = null, id = null } = {} } = {},
-  } = item;
-  // Added this condition to prevent setting the selectedSnoozeType to null
-  // When we select the "custom snooze" (CMD bar will close and the custom snooze modal will open)
-  if (id === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
-    selectedSnoozeType.value = wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME;
-  } else {
-    selectedSnoozeType.value = null;
+const SNOOZE_EVENT_MAP = {
+  snooze_conversation: CMD_SNOOZE_CONVERSATION,
+  snooze_notification: CMD_SNOOZE_NOTIFICATION,
+  bulk_action_snooze_conversation: CMD_BULK_ACTION_SNOOZE_CONVERSATION,
+};
+
+const SNOOZE_SECTION_MAP = {
+  snooze_conversation: 'COMMAND_BAR.SECTIONS.SNOOZE_CONVERSATION',
+  snooze_notification: 'COMMAND_BAR.SECTIONS.SNOOZE_NOTIFICATION',
+  bulk_action_snooze_conversation: 'COMMAND_BAR.SECTIONS.BULK_ACTIONS',
+};
+
+const snoozeTranslations = computed(() => {
+  const raw = tm('SNOOZE_PARSER');
+  if (!raw || typeof raw !== 'object') return {};
+  return JSON.parse(JSON.stringify(raw));
+});
+
+const buildDynamicSnoozeActions = (search, parentId) => {
+  const suggestions = generateSnoozeSuggestions(search, new Date(), {
+    translations: snoozeTranslations.value,
+    locale: resolvedLocale.value,
+  });
+  if (!suggestions.length) return [];
+
+  const busEvent = SNOOZE_EVENT_MAP[parentId];
+  const section = t(SNOOZE_SECTION_MAP[parentId]);
+
+  return suggestions.map((parsed, index) => ({
+    id: `${DYNAMIC_SNOOZE_PREFIX}${index}`,
+    title:
+      parsed.label !== parsed.formattedDate
+        ? `${parsed.label} - ${parsed.formattedDate}`
+        : parsed.formattedDate,
+    parent: parentId,
+    section,
+    icon: ICON_SNOOZE_CONVERSATION,
+    keywords: search,
+    handler: () => {
+      emitter.emit(busEvent, parsed.resolve());
+      useTrack(SNOOZE_EVENTS.NLP_SNOOZE_APPLIED, { label: parsed.label });
+    },
+  }));
+};
+
+const resetSnoozeState = () => {
+  currentCommandRoot.value = null;
+  dynamicSnoozeActions.value = [];
+};
+
+const patchNinjaKeysOpenClose = el => {
+  if (!el || typeof el.open !== 'function' || typeof el.close !== 'function') {
+    return;
   }
 
-  useTrack(GENERAL_EVENTS.COMMAND_BAR, {
-    section,
-    action: title,
-  });
+  const originalOpen = el.open.bind(el);
+  const originalClose = el.close.bind(el);
 
+  el.open = (...args) => {
+    const [options = {}] = args;
+    currentCommandRoot.value = options.parent || null;
+    dynamicSnoozeActions.value = [];
+    return originalOpen(...args);
+  };
+
+  el.close = (...args) => {
+    resetSnoozeState();
+    return originalClose(...args);
+  };
+};
+
+const onSelected = item => {
+  const {
+    detail: {
+      action: { title = null, section = null, id = null, children = null } = {},
+    } = {},
+  } = item;
+
+  selectedSnoozeType.value = id === CUSTOM_SNOOZE ? id : null;
+
+  if (Array.isArray(children) && children.length) {
+    currentCommandRoot.value = id;
+  }
+
+  useTrack(GENERAL_EVENTS.COMMAND_BAR, { section, action: title });
   setCommandBarData();
 };
 
-const onClosed = () => {
-  // If the selectedSnoozeType is not "SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME (custom snooze)" then we set the context menu chat id to null
-  // Else we do nothing and its handled in the ChatList.vue hideCustomSnoozeModal() method
+const onCommandBarChange = item => {
+  const { detail: { search = '', actions = [] } = {} } = item;
+  const normalizedSearch = search.trim();
+
+  if (actions.length > 0) {
+    const uniqueParents = [
+      ...new Set(actions.map(action => action.parent).filter(Boolean)),
+    ];
+    if (uniqueParents.length === 1) {
+      currentCommandRoot.value = uniqueParents[0];
+    } else {
+      currentCommandRoot.value = null;
+    }
+  }
+
   if (
-    selectedSnoozeType.value !== wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME
+    !normalizedSearch ||
+    !SNOOZE_PARENT_IDS.includes(currentCommandRoot.value || '')
   ) {
+    dynamicSnoozeActions.value = [];
+    return;
+  }
+
+  dynamicSnoozeActions.value = buildDynamicSnoozeActions(
+    normalizedSearch,
+    currentCommandRoot.value
+  );
+};
+
+const onClosed = () => {
+  if (selectedSnoozeType.value !== CUSTOM_SNOOZE) {
     store.dispatch('setContextMenuChatId', null);
   }
+  resetSnoozeState();
 };
 
 watchEffect(() => {
@@ -78,7 +211,10 @@ watchEffect(() => {
   }
 });
 
-onMounted(setCommandBarData);
+onMounted(() => {
+  setCommandBarData();
+  patchNinjaKeysOpenClose(ninjakeys.value);
+});
 </script>
 
 <!-- eslint-disable vue/attribute-hyphenation -->
@@ -88,6 +224,7 @@ onMounted(setCommandBarData);
     noAutoLoadMdIcons
     hideBreadcrumbs
     :placeholder="placeholder"
+    @change="onCommandBarChange"
     @selected="onSelected"
     @closed="onClosed"
   />

app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsArticlesIndexPage.vue

@@ -11,7 +11,10 @@ const store = useStore();
 
 const pageNumber = ref(1);
 
-const articles = useMapGetter('articles/allArticles');
+const allArticles = useMapGetter('articles/allArticles');
+const articlesSortedByPosition = useMapGetter(
+  'articles/allArticlesSortedByPosition'
+);
 const categories = useMapGetter('categories/allCategories');
 const meta = useMapGetter('articles/getMeta');
 const portalMeta = useMapGetter('portals/getMeta');
@@ -58,6 +61,11 @@ const isCategoryArticles = computed(() => {
   );
 });
 
+// Use position-sorted articles for category views and categories filter view (where drag reorder is enabled)
+const articles = computed(() =>
+  isCategoryArticles.value ? articlesSortedByPosition.value : allArticles.value
+);
+
 const fetchArticles = ({ pageNumber: pageNumberParam } = {}) => {
   store.dispatch('articles/index', {
     pageNumber: pageNumberParam || pageNumber.value,

app/javascript/dashboard/routes/dashboard/helpcenter/pages/PortalsCategoriesIndexPage.vue

@@ -9,7 +9,7 @@ import CategoriesPage from 'dashboard/components-next/HelpCenter/Pages/CategoryP
 const store = useStore();
 const route = useRoute();
 
-const categories = useMapGetter('categories/allCategories');
+const categories = useMapGetter('categories/allCategoriesSortedByPosition');
 
 const selectedPortalSlug = computed(() => route.params.portalSlug);
 const getPortalBySlug = useMapGetter('portals/portalBySlug');

app/javascript/dashboard/routes/dashboard/inbox/components/InboxItemHeader.vue

@@ -69,6 +69,8 @@ export default {
     onCmdSnoozeNotification(snoozeType) {
       if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
         this.showCustomSnoozeModal = true;
+      } else if (typeof snoozeType === 'number') {
+        this.snoozeNotification(snoozeType);
       } else {
         const snoozedUntil = findSnoozeTime(snoozeType) || null;
         this.snoozeNotification(snoozedUntil);

app/javascript/dashboard/routes/dashboard/settings/account/Index.vue

@@ -160,6 +160,7 @@ export default {
           @submit.prevent="updateAccount"
         >
           <WithLabel
+            name="account-name"
             :has-error="v$.name.$error"
             :label="$t('GENERAL_SETTINGS.FORM.NAME.LABEL')"
             :error-message="$t('GENERAL_SETTINGS.FORM.NAME.ERROR')"
@@ -173,6 +174,7 @@ export default {
             />
           </WithLabel>
           <WithLabel
+            name="site-language"
             :has-error="v$.locale.$error"
             :label="$t('GENERAL_SETTINGS.FORM.LANGUAGE.LABEL')"
             :error-message="$t('GENERAL_SETTINGS.FORM.LANGUAGE.ERROR')"
@@ -189,6 +191,7 @@ export default {
           </WithLabel>
           <WithLabel
             v-if="featureCustomReplyDomainEnabled"
+            name="custom-domain"
             :label="$t('GENERAL_SETTINGS.FORM.DOMAIN.LABEL')"
           >
             <NextInput
@@ -211,6 +214,7 @@ export default {
           </WithLabel>
           <WithLabel
             v-if="featureCustomReplyEmailEnabled"
+            name="support-email"
             :label="$t('GENERAL_SETTINGS.FORM.SUPPORT_EMAIL.LABEL')"
           >
             <NextInput

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentAssignmentPolicyForm.vue

@@ -4,7 +4,7 @@ import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
 import { useMapGetter } from 'dashboard/composables/store';
 import BaseInfo from 'dashboard/components-next/AssignmentPolicy/components/BaseInfo.vue';
-import RadioCard from 'dashboard/components-next/AssignmentPolicy/components/RadioCard.vue';
+import RadioCard from 'dashboard/components-next/radioCard/RadioCard.vue';
 import FairDistribution from 'dashboard/components-next/AssignmentPolicy/components/FairDistribution.vue';
 import DataTable from 'dashboard/components-next/AssignmentPolicy/components/DataTable.vue';
 import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';

app/javascript/dashboard/routes/dashboard/settings/canned/Index.vue

@@ -45,7 +45,10 @@ const records = computed(() =>
 const filteredRecords = computed(() => {
   const query = searchQuery.value.trim();
   if (!query) return records.value;
-  return picoSearch(records.value, query, ['short_code', 'content']);
+  return picoSearch(records.value, query, [
+    { name: 'short_code', weight: 4 },
+    'content',
+  ]);
 });
 const uiFlags = computed(() => getters.getUIFlags.value);
 

app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue

@@ -27,6 +27,7 @@ import BotConfiguration from './components/BotConfiguration.vue';
 import AccountHealth from './components/AccountHealth.vue';
 import { FEATURE_FLAGS } from '../../../../featureFlags';
 import SenderNameExamplePreview from './components/SenderNameExamplePreview.vue';
+import LockToSingleConversationPreview from './components/LockToSingleConversationPreview.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import SpinnerLoader from 'dashboard/components-next/spinner/Spinner.vue';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
@@ -53,6 +54,7 @@ export default {
     SettingsAccordion,
     WeeklyAvailability,
     SenderNameExamplePreview,
+    LockToSingleConversationPreview,
     MicrosoftReauthorize,
     GoogleReauthorize,
     NextButton,
@@ -246,6 +248,9 @@ export default {
         this.isAWhatsAppChannel ||
         this.isAFacebookInbox ||
         this.isAPIInbox ||
+        this.isAnInstagramChannel ||
+        this.isALineChannel ||
+        this.isATiktokChannel ||
         this.isATelegramChannel
       );
     },
@@ -536,6 +541,9 @@ export default {
     hideBusinessNameInput() {
       this.showBusinessNameInput = false;
     },
+    toggleLockToSingleConversation(value) {
+      this.locktoSingleConversation = value;
+    },
   },
   validations: {
     webhookUrl: {
@@ -731,6 +739,21 @@ export default {
               />
             </SettingsFieldSection>
 
+            <SettingsFieldSection
+              v-if="canLocktoSingleConversation"
+              :label="
+                $t('INBOX_MGMT.SETTINGS_POPUP.LOCK_TO_SINGLE_CONVERSATION')
+              "
+              class="[&>div>div]:justify-end [&>div>div]:flex lg:[&>div:first-child]:h-12 [&>div:first-child]:h-16"
+            >
+              <template #extra>
+                <LockToSingleConversationPreview
+                  :lock-to-single-conversation="locktoSingleConversation"
+                  @update="toggleLockToSingleConversation"
+                />
+              </template>
+            </SettingsFieldSection>
+
             <SettingsFieldSection
               v-if="isAWebWidgetInbox || isAnEmailChannel"
               :label="$t('INBOX_MGMT.EDIT.SENDER_NAME_SECTION.TITLE')"
@@ -1074,19 +1097,6 @@ export default {
                   )
                 "
               />
-
-              <SettingsToggleSection
-                v-if="canLocktoSingleConversation"
-                v-model="locktoSingleConversation"
-                :header="
-                  $t('INBOX_MGMT.SETTINGS_POPUP.LOCK_TO_SINGLE_CONVERSATION')
-                "
-                :description="
-                  $t(
-                    'INBOX_MGMT.SETTINGS_POPUP.LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT'
-                  )
-                "
-              />
             </SettingsAccordion>
 
             <div class="w-full flex justify-end items-center py-4 mt-2">

app/javascript/dashboard/routes/dashboard/settings/inbox/components/LockToSingleConversationPreview.vue

@@ -0,0 +1,40 @@
+<script setup>
+import RadioCard from 'dashboard/components-next/radioCard/RadioCard.vue';
+
+defineProps({
+  lockToSingleConversation: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+defineEmits(['update']);
+</script>
+
+<template>
+  <div
+    class="flex flex-col sm:flex-row md:flex-col xl:flex-row items-start gap-4 mt-3 min-w-0"
+  >
+    <RadioCard
+      id="disabled"
+      :label="$t('INBOX_MGMT.EDIT.LOCK_TO_SINGLE_CONVERSATION.DISABLED')"
+      :description="
+        $t('INBOX_MGMT.EDIT.LOCK_TO_SINGLE_CONVERSATION.DISABLED_DESCRIPTION')
+      "
+      :is-active="!lockToSingleConversation"
+      class="flex-1"
+      @select="$emit('update', false)"
+    />
+
+    <RadioCard
+      id="enabled"
+      :label="$t('INBOX_MGMT.EDIT.LOCK_TO_SINGLE_CONVERSATION.ENABLED')"
+      :description="
+        $t('INBOX_MGMT.EDIT.LOCK_TO_SINGLE_CONVERSATION.ENABLED_DESCRIPTION')
+      "
+      :is-active="lockToSingleConversation"
+      class="flex-1"
+      @select="$emit('update', true)"
+    />
+  </div>
+</template>