fix: don't override smtp

2025-04-22 22:12:07 +05:30
848 changed files with 4466 additions and 20342 deletions
@@ -4,8 +4,8 @@
 # lint js and vue files
 npx --no-install lint-staged

-# lint only staged ruby files that still exist (not deleted)
-git diff --name-only --cached | xargs -I {} sh -c 'test -f "{}" && echo "{}"' | grep '\.rb$' | xargs -I {} bundle exec rubocop --force-exclusion -a "{}" || true
+# lint only staged ruby files
+git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a

 # stage rubocop changes to files
-git diff --name-only --cached | xargs -I {} sh -c 'test -f "{}" && git add "{}"' || true
+git diff --name-only --cached | xargs git add
@@ -485,7 +485,7 @@ GEM
      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
-    net-imap (0.4.20)
+    net-imap (0.4.19)
      date
      net-protocol
    net-pop (0.1.2)
@@ -501,14 +501,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.3)
-    nokogiri (1.18.8)
+    nokogiri (1.18.4)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.18.8-arm64-darwin)
+    nokogiri (1.18.4-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.18.8-x86_64-darwin)
+    nokogiri (1.18.4-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.18.8-x86_64-linux-gnu)
+    nokogiri (1.18.4-x86_64-linux-gnu)
      racc (~> 1.4)
    oauth (1.1.0)
      oauth-tty (~> 1.0, >= 1.0.1)
@@ -9,7 +9,7 @@ class Campaigns::CampaignConversationBuilder
      @contact_inbox.lock!

      # We won't send campaigns if a conversation is already present
-      raise 'Conversation already present' if @contact_inbox.reload.conversations.present?
+      raise 'Conversation alread present' if @contact_inbox.reload.conversations.present?

      @conversation = ::Conversation.create!(conversation_params)
      Messages::MessageBuilder.new(@campaign.sender, @conversation, message_params).perform
@@ -37,7 +37,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
  end

  def permitted_params
-    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: {})
+    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
  end

  def process_avatar_from_url
@@ -163,16 +163,9 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    @contact.custom_attributes
  end

-  def contact_additional_attributes
-    return @contact.additional_attributes.merge(permitted_params[:additional_attributes]) if permitted_params[:additional_attributes]
-
-    @contact.additional_attributes
-  end
-
  def contact_update_params
-    permitted_params.except(:custom_attributes, :avatar_url)
-                    .merge({ custom_attributes: contact_custom_attributes })
-                    .merge({ additional_attributes: contact_additional_attributes })
+    # we want the merged custom attributes not the original one
+    permitted_params.except(:custom_attributes, :avatar_url).merge({ custom_attributes: contact_custom_attributes })
  end

  def set_include_contact_inboxes
@@ -1,6 +1,4 @@
 class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::Conversations::BaseController
-  before_action :ensure_api_inbox, only: :update
-
  def index
    @messages = message_finder.perform
  end
@@ -13,11 +11,6 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
    render_could_not_create_error(e.message)
  end

-  def update
-    Messages::StatusUpdateService.new(message, permitted_params[:status], permitted_params[:external_error]).perform
-    @message = message
-  end
-
  def destroy
    ActiveRecord::Base.transaction do
      message.update!(content: I18n.t('conversations.messages.deleted'), content_type: :text, content_attributes: { deleted: true })
@@ -28,9 +21,7 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
  def retry
    return if message.blank?

-    service = Messages::StatusUpdateService.new(message, 'sent')
-    service.perform
-    message.update!(content_attributes: {})
+    message.update!(status: :sent, content_attributes: {})
    ::SendReplyJob.perform_later(message.id)
  rescue StandardError => e
    render_could_not_create_error(e.message)
@@ -65,16 +56,10 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
  end

  def permitted_params
-    params.permit(:id, :target_language, :status, :external_error)
+    params.permit(:id, :target_language)
  end

  def already_translated_content_available?
    message.translations.present? && message.translations[permitted_params[:target_language]].present?
  end
-
-  # API inbox check
-  def ensure_api_inbox
-    # Only API inboxes can update messages
-    render json: { error: 'Message status update is only allowed for API inboxes' }, status: :forbidden unless @conversation.inbox.api?
-  end
 end
@@ -44,9 +44,8 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def update
-    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
+    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
    @account.custom_attributes.merge!(custom_attributes_params)
-    @account.settings.merge!(settings_params)
    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
    @account.save!
  end
@@ -84,17 +83,13 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
  end

  def custom_attributes_params
    params.permit(:industry, :company_size, :timezone)
  end

-  def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message)
-  end
-
  def check_signup_enabled
    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
  end
@@ -2,15 +2,10 @@ class Api::V1::Widget::CampaignsController < Api::V1::Widget::BaseController
  skip_before_action :set_contact

  def index
-    account = @web_widget.inbox.account
-    @campaigns = if account.feature_enabled?('campaigns')
-                   @web_widget
-                     .inbox
-                     .campaigns
-                     .where(enabled: true, account_id: account.id)
-                     .includes(:sender)
-                 else
-                   []
-                 end
+    @campaigns = @web_widget
+                 .inbox
+                 .campaigns
+                 .where(enabled: true, account_id: @web_widget.inbox.account_id)
+                 .includes(:sender)
  end
 end
@@ -54,7 +54,7 @@ class Api::V2::AccountsController < Api::BaseController
  end

  def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
  end

  def check_signup_enabled
@@ -36,7 +36,7 @@ class DashboardController < ActionController::Base
      'LOGOUT_REDIRECT_LINK',
      'DISABLE_USER_PROFILE_UPDATE',
      'DEPLOYMENT_ENV',
-      'INSTALLATION_PRICING_PLAN'
+      'CSML_EDITOR_HOST', 'INSTALLATION_PRICING_PLAN'
    ).merge(app_config)
  end

@@ -65,7 +65,6 @@ class DashboardController < ActionController::Base
      VAPID_PUBLIC_KEY: VapidService.public_key,
      ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
-      INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
      IS_ENTERPRISE: ChatwootApp.enterprise?,
      AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
@@ -66,5 +66,3 @@ class SuperAdmin::AccountsController < SuperAdmin::ApplicationController
    # rubocop:enable Rails/I18nLocaleTexts
  end
 end
-
-SuperAdmin::AccountsController.prepend_mod_with('SuperAdmin::AccountsController')
@@ -9,17 +9,10 @@ class AccountDashboard < Administrate::BaseDashboard
  # on pages throughout the dashboard.

  enterprise_attribute_types = if ChatwootApp.enterprise?
-                                 attributes = {
-                                   limits: AccountLimitsField
+                                 {
+                                   limits: Enterprise::AccountLimitsField,
+                                   all_features: Enterprise::AccountFeaturesField
                                 }
-
-                                 # Only show manually managed features in Chatwoot Cloud deployment
-                                 attributes[:manually_managed_features] = ManuallyManagedFeaturesField if ChatwootApp.chatwoot_cloud?
-
-                                 # Add all_features last so it appears after manually_managed_features
-                                 attributes[:all_features] = AccountFeaturesField
-
-                                 attributes
                               else
                                 {}
                               end
@@ -53,14 +46,7 @@ class AccountDashboard < Administrate::BaseDashboard

  # SHOW_PAGE_ATTRIBUTES
  # an array of attributes that will be displayed on the model's show page.
-  enterprise_show_page_attributes = if ChatwootApp.enterprise?
-                                      attrs = %i[custom_attributes limits]
-                                      attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
-                                      attrs << :all_features
-                                      attrs
-                                    else
-                                      []
-                                    end
+  enterprise_show_page_attributes = ChatwootApp.enterprise? ? %i[custom_attributes limits all_features] : []
  SHOW_PAGE_ATTRIBUTES = (%i[
    id
    name
@@ -75,14 +61,7 @@ class AccountDashboard < Administrate::BaseDashboard
  # FORM_ATTRIBUTES
  # an array of attributes that will be displayed
  # on the model's form (`new` and `edit`) pages.
-  enterprise_form_attributes = if ChatwootApp.enterprise?
-                                 attrs = %i[limits]
-                                 attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
-                                 attrs << :all_features
-                                 attrs
-                               else
-                                 []
-                               end
+  enterprise_form_attributes = ChatwootApp.enterprise? ? %i[limits all_features] : []
  FORM_ATTRIBUTES = (%i[
    name
    locale
@@ -117,11 +96,6 @@ class AccountDashboard < Administrate::BaseDashboard
  # to prevent an error from being raised (wrong number of arguments)
  # Reference: https://github.com/thoughtbot/administrate/pull/2356/files#diff-4e220b661b88f9a19ac527c50d6f1577ef6ab7b0bed2bfdf048e22e6bfa74a05R204
  def permitted_attributes(action)
-    attrs = super + [limits: {}]
-
-    # Add manually_managed_features to permitted attributes only for Chatwoot Cloud
-    attrs << { manually_managed_features: [] } if ChatwootApp.chatwoot_cloud?
-
-    attrs
+    super + [limits: {}]
  end
 end
@@ -0,0 +1,7 @@
+require 'administrate/field/base'
+
+class Enterprise::AccountFeaturesField < Administrate::Field::Base
+  def to_s
+    data
+  end
+end
@@ -1,6 +1,6 @@
 require 'administrate/field/base'

-class AccountLimitsField < Administrate::Field::Base
+class Enterprise::AccountLimitsField < Administrate::Field::Base
  def to_s
    data.present? ? data.to_json : { agents: nil, inboxes: nil, captain_responses: nil, captain_documents: nil }.to_json
  end
@@ -15,7 +15,7 @@ module SuperAdmin::AccountFeaturesHelper
  end

  def self.filter_internal_features(features)
-    return features if ChatwootApp.chatwoot_cloud?
+    return features if GlobalConfig.get_value('DEPLOYMENT_ENV') == 'cloud'

    internal_features = account_features.select { |f| f['chatwoot_internal'] }.pluck('name')
    features.except(*internal_features)
@@ -1,26 +1,9 @@
-/* global axios */
 import ApiClient from './ApiClient';

 class AgentBotsAPI extends ApiClient {
  constructor() {
    super('agent_bots', { accountScoped: true });
  }
-
-  create(data) {
-    return axios.post(this.url, data, {
-      headers: { 'Content-Type': 'multipart/form-data' },
-    });
-  }
-
-  update(id, data) {
-    return axios.patch(`${this.url}/${id}`, data, {
-      headers: { 'Content-Type': 'multipart/form-data' },
-    });
-  }
-
-  deleteAgentBotAvatar(botId) {
-    return axios.delete(`${this.url}/${botId}/avatar`);
-  }
 }

 export default new AgentBotsAPI();
@@ -14,13 +14,6 @@ class CaptainAssistant extends ApiClient {
      },
    });
  }
-
-  playground({ assistantId, messageContent, messageHistory }) {
-    return axios.post(`${this.url}/${assistantId}/playground`, {
-      message_content: messageContent,
-      message_history: messageHistory,
-    });
-  }
 }

 export default new CaptainAssistant();
@@ -1,39 +0,0 @@
-<script setup>
-import { ref, watch } from 'vue';
-
-const props = defineProps({
-  title: { type: String, required: true },
-  isOpen: { type: Boolean, default: false },
-});
-
-const isExpanded = ref(props.isOpen);
-
-const toggleAccordion = () => {
-  isExpanded.value = !isExpanded.value;
-};
-
-watch(
-  () => props.isOpen,
-  newValue => {
-    isExpanded.value = newValue;
-  }
-);
-</script>
-
-<template>
-  <div class="border rounded-lg border-n-slate-4">
-    <button
-      class="flex items-center justify-between w-full p-4 text-left"
-      @click="toggleAccordion"
-    >
-      <span class="text-sm font-medium text-n-slate-12">{{ title }}</span>
-      <span
-        class="w-5 h-5 transition-transform duration-200 i-lucide-chevron-down"
-        :class="{ 'rotate-180': isExpanded }"
-      />
-    </button>
-    <div v-if="isExpanded" class="p-4 pt-0">
-      <slot />
-    </div>
-  </div>
-</template>
@@ -87,10 +87,8 @@ useKeyboardEvents(keyboardEvents);
      <ContactNoteItem
        v-for="note in notes"
        :key="note.id"
-        class="mx-6 py-4"
        :note="note"
        :written-by="getWrittenBy(note)"
-        allow-delete
        @delete="onDelete"
      />
    </div>
@@ -1,8 +1,6 @@
 <script setup>
-import { useTemplateRef, onMounted, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { dynamicTime } from 'shared/helpers/timeHelper';
-import { useToggle } from '@vueuse/core';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
@@ -16,63 +14,39 @@ const props = defineProps({
    type: String,
    required: true,
  },
-  allowDelete: {
-    type: Boolean,
-    default: false,
-  },
-  collapsible: {
-    type: Boolean,
-    default: false,
-  },
 });

 const emit = defineEmits(['delete']);
-const noteContentRef = useTemplateRef('noteContentRef');
-const needsCollapse = ref(false);
-const [isExpanded, toggleExpanded] = useToggle();
+
 const { t } = useI18n();
 const { formatMessage } = useMessageFormatter();

 const handleDelete = () => {
  emit('delete', props.note.id);
 };
-
-onMounted(() => {
-  if (props.collapsible) {
-    // Check if content height exceeds approximately 4 lines
-    // Assuming line height is ~1.625 and font size is ~14px
-    const threshold = 14 * 1.625 * 4; // ~84px
-    needsCollapse.value = noteContentRef.value?.clientHeight > threshold;
-  }
-});
 </script>

 <template>
-  <div class="flex flex-col gap-2 border-b border-n-strong group/note">
-    <div class="flex items-center justify-between gap-2">
-      <div class="flex items-center gap-1.5 min-w-0">
+  <div
+    class="flex flex-col gap-2 py-2 mx-6 border-b border-n-strong group/note"
+  >
+    <div class="flex items-center justify-between">
+      <div class="flex items-center gap-1.5 py-2.5 min-w-0">
        <Avatar
          :name="note?.user?.name || 'Bot'"
-          :src="
-            note?.user?.name
-              ? note?.user?.thumbnail
-              : '/assets/images/chatwoot_bot.png'
-          "
+          :src="note?.user?.thumbnail || '/assets/images/chatwoot_bot.png'"
          :size="16"
          rounded-full
        />
        <div class="min-w-0 truncate">
          <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
-            <span class="font-medium text-n-slate-12">{{ writtenBy }}</span>
+            <span class="font-medium">{{ writtenBy }}</span>
            {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.WROTE') }}
-            <span class="font-medium text-n-slate-12">
-              {{ dynamicTime(note.createdAt) }}
-            </span>
+            <span class="font-medium">{{ dynamicTime(note.createdAt) }}</span>
          </span>
        </div>
      </div>
      <Button
-        v-if="allowDelete"
        variant="faded"
        color="ruby"
        size="xs"
@@ -82,28 +56,8 @@ onMounted(() => {
      />
    </div>
    <p
-      ref="noteContentRef"
      v-dompurify-html="formatMessage(note.content || '')"
-      class="mb-0 prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
-      :class="{
-        'line-clamp-4': collapsible && !isExpanded && needsCollapse,
-      }"
+      class="mb-0 prose-sm prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
    />
-    <p v-if="collapsible && needsCollapse">
-      <Button
-        variant="faded"
-        color="blue"
-        size="xs"
-        :icon="isExpanded ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'"
-        @click="() => toggleExpanded()"
-      >
-        <template v-if="isExpanded">
-          {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.COLLAPSE') }}
-        </template>
-        <template v-else>
-          {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.EXPAND') }}
-        </template>
-      </Button>
-    </p>
  </div>
 </template>
@@ -7,8 +7,8 @@ import { useStore, useStoreGetters } from 'dashboard/composables/store';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { useVuelidate } from '@vuelidate/core';
-import { required, minLength, helpers } from '@vuelidate/validators';
-import { shouldBeUrl, isValidSlug } from 'shared/helpers/Validators';
+import { required, minLength } from '@vuelidate/validators';
+import { shouldBeUrl } from 'shared/helpers/Validators';

 import Button from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -61,16 +61,7 @@ const liveChatWidgets = computed(() => {

 const rules = {
  name: { required, minLength: minLength(2) },
-  slug: {
-    required: helpers.withMessage(
-      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR'),
-      required
-    ),
-    isValidSlug: helpers.withMessage(
-      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.FORMAT_ERROR'),
-      isValidSlug
-    ),
-  },
+  slug: { required },
  homePageLink: { shouldBeUrl },
 };

@@ -80,9 +71,9 @@ const nameError = computed(() =>
  v$.value.name.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.ERROR') : ''
 );

-const slugError = computed(() => {
-  return v$.value.slug.$errors[0]?.$message || '';
-});
+const slugError = computed(() =>
+  v$.value.slug.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR') : ''
+);

 const homePageLinkError = computed(() =>
  v$.value.homePageLink.$error
@@ -6,9 +6,8 @@ import { useAlert, useTrack } from 'dashboard/composables';
 import { PORTALS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { convertToCategorySlug } from 'dashboard/helper/commons.js';
 import { useVuelidate } from '@vuelidate/core';
-import { required, minLength, helpers } from '@vuelidate/validators';
+import { required, minLength } from '@vuelidate/validators';
 import { buildPortalURL } from 'dashboard/helper/portalHelper';
-import { isValidSlug } from 'shared/helpers/Validators';

 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -32,16 +31,7 @@ const state = reactive({

 const rules = {
  name: { required, minLength: minLength(2) },
-  slug: {
-    required: helpers.withMessage(
-      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR'),
-      required
-    ),
-    isValidSlug: helpers.withMessage(
-      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.FORMAT_ERROR'),
-      isValidSlug
-    ),
-  },
+  slug: { required },
 };

 const v$ = useVuelidate(rules, state);
@@ -50,9 +40,9 @@ const nameError = computed(() =>
  v$.value.name.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.ERROR') : ''
 );

-const slugError = computed(() => {
-  return v$.value.slug.$errors[0]?.$message || '';
-});
+const slugError = computed(() =>
+  v$.value.slug.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR') : ''
+);

 const isSubmitDisabled = computed(() => v$.value.$invalid);

@@ -141,7 +131,6 @@ defineExpose({ dialogRef });
        :message="
          nameError || t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.MESSAGE')
        "
-        @blur="v$.name.$touch()"
      />
      <Input
        id="portal-slug"
@@ -151,8 +140,6 @@ defineExpose({ dialogRef });
        :label="t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.LABEL')"
        :message-type="slugError ? 'error' : 'info'"
        :message="slugError || buildPortalURL(state.slug)"
-        @input="v$.slug.$touch()"
-        @blur="v$.slug.$touch()"
      />
    </div>
  </Dialog>
@@ -2,7 +2,6 @@
 import { computed } from 'vue';
 import { usePolicy } from 'dashboard/composables/usePolicy';
 import Button from 'dashboard/components-next/button/Button.vue';
-import BackButton from 'dashboard/components/widgets/BackButton.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import Policy from 'dashboard/components/policy.vue';
@@ -24,10 +23,6 @@ const props = defineProps({
    type: String,
    default: '',
  },
-  backUrl: {
-    type: [String, Object],
-    default: '',
-  },
  buttonPolicy: {
    type: Array,
    default: () => [],
@@ -44,10 +39,6 @@ const props = defineProps({
    type: Boolean,
    default: false,
  },
-  showKnowMore: {
-    type: Boolean,
-    default: true,
-  },
  isEmpty: {
    type: Boolean,
    default: false,
@@ -82,23 +73,19 @@ const handlePageChange = event => {
          class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
        >
          <div class="flex gap-4 items-center">
-            <BackButton v-if="backUrl" :to="backUrl" />
            <slot name="headerTitle">
              <span class="text-xl font-medium text-n-slate-12">
                {{ headerTitle }}
              </span>
            </slot>
-            <div
-              v-if="!isEmpty && showKnowMore"
-              class="flex items-center gap-2"
-            >
+            <div v-if="!isEmpty" class="flex items-center gap-2">
              <div class="w-0.5 h-4 rounded-2xl bg-n-weak" />
              <slot name="knowMore" />
            </div>
          </div>

          <div
-            v-if="!showPaywall && buttonLabel"
+            v-if="!showPaywall"
            v-on-clickaway="() => emit('close')"
            class="relative group/campaign-button"
          >
@@ -117,7 +104,7 @@ const handlePageChange = event => {
      </div>
    </header>
    <main class="flex-1 px-6 overflow-y-auto xl:px-0">
-      <div class="w-full max-w-[60rem] h-full mx-auto py-4">
+      <div class="w-full max-w-[60rem] mx-auto py-4">
        <slot v-if="!showPaywall" name="controls" />
        <div
          v-if="isFetching"
@@ -76,12 +76,9 @@ const handleAction = ({ action, value }) => {
 <template>
  <CardLayout>
    <div class="flex justify-between w-full gap-1">
-      <router-link
-        :to="{ name: 'captain_assistants_edit', params: { assistantId: id } }"
-        class="text-base text-n-slate-12 line-clamp-1 hover:underline transition-colors"
-      >
+      <span class="text-base text-n-slate-12 line-clamp-1">
        {{ name }}
-      </router-link>
+      </span>
      <div class="flex items-center gap-2">
        <div
          v-on-clickaway="() => toggleDropdown(false)"
@@ -1,111 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import MessageList from './MessageList.vue';
-import CaptainAssistant from 'dashboard/api/captain/assistant';
-
-const { assistantId } = defineProps({
-  assistantId: {
-    type: Number,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-const messages = ref([]);
-const newMessage = ref('');
-const isLoading = ref(false);
-
-const formatMessagesForApi = () => {
-  return messages.value.map(message => ({
-    role: message.sender,
-    content: message.content,
-  }));
-};
-
-const resetConversation = () => {
-  messages.value = [];
-  newMessage.value = '';
-};
-
-const sendMessage = async () => {
-  if (!newMessage.value.trim() || isLoading.value) return;
-
-  const userMessage = {
-    content: newMessage.value,
-    sender: 'user',
-    timestamp: new Date().toISOString(),
-  };
-  messages.value.push(userMessage);
-  const currentMessage = newMessage.value;
-  newMessage.value = '';
-
-  try {
-    isLoading.value = true;
-    const { data } = await CaptainAssistant.playground({
-      assistantId,
-      messageContent: currentMessage,
-      messageHistory: formatMessagesForApi(),
-    });
-
-    messages.value.push({
-      content: data.response,
-      sender: 'assistant',
-      timestamp: new Date().toISOString(),
-    });
-  } catch (error) {
-    // eslint-disable-next-line no-console
-    console.error('Error getting assistant response:', error);
-  } finally {
-    isLoading.value = false;
-  }
-};
-</script>
-
-<template>
-  <div
-    class="flex flex-col h-full rounded-lg p-4 border border-n-slate-4 text-n-slate-11"
-  >
-    <div class="mb-4">
-      <div class="flex justify-between items-center mb-1">
-        <h3 class="text-lg font-medium">
-          {{ t('CAPTAIN.PLAYGROUND.HEADER') }}
-        </h3>
-        <NextButton
-          ghost
-          size="small"
-          icon="i-lucide-rotate-ccw"
-          @click="resetConversation"
-        />
-      </div>
-      <p class="text-sm text-n-slate-11">
-        {{ t('CAPTAIN.PLAYGROUND.DESCRIPTION') }}
-      </p>
-    </div>
-
-    <MessageList :messages="messages" :is-loading="isLoading" />
-
-    <div
-      class="flex items-center bg-n-solid-1 outline outline-n-container rounded-lg p-3"
-    >
-      <input
-        v-model="newMessage"
-        class="flex-1 bg-transparent border-none focus:outline-none text-sm mb-0"
-        :placeholder="t('CAPTAIN.PLAYGROUND.MESSAGE_PLACEHOLDER')"
-        @keyup.enter="sendMessage"
-      />
-      <NextButton
-        ghost
-        size="small"
-        :disabled="!newMessage.trim()"
-        icon="i-lucide-send"
-        @click="sendMessage"
-      />
-    </div>
-
-    <p class="text-xs text-n-slate-11 pt-2 text-center">
-      {{ t('CAPTAIN.PLAYGROUND.CREDIT_NOTE') }}
-    </p>
-  </div>
-</template>
@@ -1,91 +0,0 @@
-<script setup>
-import { useI18n } from 'vue-i18n';
-import { ref, watch, nextTick } from 'vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-
-const props = defineProps({
-  messages: {
-    type: Array,
-    required: true,
-  },
-  isLoading: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const messageContainer = ref(null);
-
-const { t } = useI18n();
-const { formatMessage } = useMessageFormatter();
-
-const isUserMessage = sender => sender === 'user';
-
-const getMessageAlignment = sender =>
-  isUserMessage(sender) ? 'justify-end' : 'justify-start';
-
-const getMessageDirection = sender =>
-  isUserMessage(sender) ? 'flex-row-reverse' : 'flex-row';
-
-const getAvatarName = sender =>
-  isUserMessage(sender)
-    ? t('CAPTAIN.PLAYGROUND.USER')
-    : t('CAPTAIN.PLAYGROUND.ASSISTANT');
-
-const getMessageStyle = sender =>
-  isUserMessage(sender)
-    ? 'bg-n-strong text-n-white'
-    : 'bg-n-solid-iris text-n-slate-12';
-
-const scrollToBottom = async () => {
-  await nextTick();
-  if (messageContainer.value) {
-    messageContainer.value.scrollTop = messageContainer.value.scrollHeight;
-  }
-};
-
-watch(() => props.messages.length, scrollToBottom);
-</script>
-
-<template>
-  <div ref="messageContainer" class="flex-1 overflow-y-auto mb-4 space-y-2">
-    <div
-      v-for="(message, index) in messages"
-      :key="index"
-      class="flex"
-      :class="getMessageAlignment(message.sender)"
-    >
-      <div
-        class="flex items-start gap-1.5"
-        :class="getMessageDirection(message.sender)"
-      >
-        <Avatar :name="getAvatarName(message.sender)" rounded-full :size="24" />
-        <div
-          class="max-w-[80%] rounded-lg p-3 text-sm"
-          :class="getMessageStyle(message.sender)"
-        >
-          <div class="break-words" v-html="formatMessage(message.content)" />
-        </div>
-      </div>
-    </div>
-    <div v-if="isLoading" class="flex justify-start">
-      <div class="flex items-start gap-1.5">
-        <Avatar :name="getAvatarName('assistant')" rounded-full :size="24" />
-        <div
-          class="max-w-sm rounded-lg p-3 text-sm bg-n-solid-iris text-n-slate-12"
-        >
-          <div class="flex gap-1">
-            <div class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce" />
-            <div
-              class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce [animation-delay:0.2s]"
-            />
-            <div
-              class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce [animation-delay:0.4s]"
-            />
-          </div>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,306 +0,0 @@
-<script setup>
-import { reactive, computed, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useVuelidate } from '@vuelidate/core';
-import { required, minLength } from '@vuelidate/validators';
-import { useMapGetter } from 'dashboard/composables/store';
-
-import Input from 'dashboard/components-next/input/Input.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Editor from 'dashboard/components-next/Editor/Editor.vue';
-import Accordion from 'dashboard/components-next/Accordion/Accordion.vue';
-
-const props = defineProps({
-  mode: {
-    type: String,
-    required: true,
-    validator: value => ['edit', 'create'].includes(value),
-  },
-  assistant: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const emit = defineEmits(['submit']);
-
-const { t } = useI18n();
-
-const formState = {
-  uiFlags: useMapGetter('captainAssistants/getUIFlags'),
-};
-
-const initialState = {
-  name: '',
-  description: '',
-  productName: '',
-  welcomeMessage: '',
-  handoffMessage: '',
-  resolutionMessage: '',
-  instructions: '',
-  features: {
-    conversationFaqs: false,
-    memories: false,
-  },
-};
-
-const state = reactive({ ...initialState });
-
-const validationRules = {
-  name: { required, minLength: minLength(1) },
-  description: { required, minLength: minLength(1) },
-  productName: { required, minLength: minLength(1) },
-  welcomeMessage: { minLength: minLength(1) },
-  handoffMessage: { minLength: minLength(1) },
-  resolutionMessage: { minLength: minLength(1) },
-  instructions: { minLength: minLength(1) },
-};
-
-const v$ = useVuelidate(validationRules, state);
-
-const isLoading = computed(() => formState.uiFlags.value.creatingItem);
-
-const getErrorMessage = field => {
-  return v$.value[field].$error ? v$.value[field].$errors[0].$message : '';
-};
-
-const formErrors = computed(() => ({
-  name: getErrorMessage('name'),
-  description: getErrorMessage('description'),
-  productName: getErrorMessage('productName'),
-  welcomeMessage: getErrorMessage('welcomeMessage'),
-  handoffMessage: getErrorMessage('handoffMessage'),
-  resolutionMessage: getErrorMessage('resolutionMessage'),
-  instructions: getErrorMessage('instructions'),
-}));
-
-const updateStateFromAssistant = assistant => {
-  const { config = {} } = assistant;
-  state.name = assistant.name;
-  state.description = assistant.description;
-  state.productName = config.product_name;
-  state.welcomeMessage = config.welcome_message;
-  state.handoffMessage = config.handoff_message;
-  state.resolutionMessage = config.resolution_message;
-  state.instructions = config.instructions;
-  state.features = {
-    conversationFaqs: config.feature_faq || false,
-    memories: config.feature_memory || false,
-  };
-};
-
-const handleBasicInfoUpdate = async () => {
-  const result = await Promise.all([
-    v$.value.name.$validate(),
-    v$.value.description.$validate(),
-    v$.value.productName.$validate(),
-  ]).then(results => results.every(Boolean));
-  if (!result) return;
-
-  const payload = {
-    name: state.name,
-    description: state.description,
-    product_name: state.productName,
-  };
-
-  emit('submit', payload);
-};
-
-const handleSystemMessagesUpdate = async () => {
-  const result = await Promise.all([
-    v$.value.welcomeMessage.$validate(),
-    v$.value.handoffMessage.$validate(),
-    v$.value.resolutionMessage.$validate(),
-  ]).then(results => results.every(Boolean));
-  if (!result) return;
-
-  const payload = {
-    config: {
-      ...props.assistant.config,
-      welcome_message: state.welcomeMessage,
-      handoff_message: state.handoffMessage,
-      resolution_message: state.resolutionMessage,
-    },
-  };
-
-  emit('submit', payload);
-};
-
-const handleInstructionsUpdate = async () => {
-  const result = await v$.value.instructions.$validate();
-  if (!result) return;
-
-  const payload = {
-    config: {
-      ...props.assistant.config,
-      instructions: state.instructions,
-    },
-  };
-
-  emit('submit', payload);
-};
-
-const handleFeaturesUpdate = () => {
-  const payload = {
-    config: {
-      ...props.assistant.config,
-      feature_faq: state.features.conversationFaqs,
-      feature_memory: state.features.memories,
-    },
-  };
-
-  emit('submit', payload);
-};
-
-watch(
-  () => props.assistant,
-  newAssistant => {
-    if (props.mode === 'edit' && newAssistant) {
-      updateStateFromAssistant(newAssistant);
-    }
-  },
-  { immediate: true }
-);
-</script>
-
-<template>
-  <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
-    <!-- Basic Information Section -->
-    <Accordion
-      :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.BASIC_INFO')"
-      is-open
-    >
-      <div class="flex flex-col gap-4 pt-4">
-        <Input
-          v-model="state.name"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.NAME.LABEL')"
-          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.NAME.PLACEHOLDER')"
-          :message="formErrors.name"
-          :message-type="formErrors.name ? 'error' : 'info'"
-        />
-
-        <Editor
-          v-model="state.description"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.LABEL')"
-          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.PLACEHOLDER')"
-          :message="formErrors.description"
-          :message-type="formErrors.description ? 'error' : 'info'"
-        />
-
-        <Input
-          v-model="state.productName"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.PRODUCT_NAME.LABEL')"
-          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.PRODUCT_NAME.PLACEHOLDER')"
-          :message="formErrors.productName"
-          :message-type="formErrors.productName ? 'error' : 'info'"
-        />
-
-        <div class="flex justify-end">
-          <Button
-            size="small"
-            :loading="isLoading"
-            @click="handleBasicInfoUpdate"
-          >
-            {{ t('CAPTAIN.ASSISTANTS.FORM.UPDATE') }}
-          </Button>
-        </div>
-      </div>
-    </Accordion>
-
-    <!-- Instructions Section -->
-    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
-      <div class="flex flex-col gap-4 pt-4">
-        <Editor
-          v-model="state.instructions"
-          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
-          :message="formErrors.instructions"
-          :max-length="20000"
-          :message-type="formErrors.instructions ? 'error' : 'info'"
-        />
-
-        <div class="flex justify-end">
-          <Button
-            size="small"
-            :loading="isLoading"
-            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
-            @click="handleInstructionsUpdate"
-          />
-        </div>
-      </div>
-    </Accordion>
-
-    <!-- Greeting Messages Section -->
-    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.SYSTEM_MESSAGES')">
-      <div class="flex flex-col gap-4 pt-4">
-        <Editor
-          v-model="state.handoffMessage"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.LABEL')"
-          :placeholder="
-            t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.PLACEHOLDER')
-          "
-          :message="formErrors.handoffMessage"
-          :message-type="formErrors.handoffMessage ? 'error' : 'info'"
-        />
-
-        <Editor
-          v-model="state.resolutionMessage"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.LABEL')"
-          :placeholder="
-            t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.PLACEHOLDER')
-          "
-          :message="formErrors.resolutionMessage"
-          :message-type="formErrors.resolutionMessage ? 'error' : 'info'"
-        />
-
-        <div class="flex justify-end">
-          <Button
-            size="small"
-            :loading="isLoading"
-            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
-            @click="handleSystemMessagesUpdate"
-          />
-        </div>
-      </div>
-    </Accordion>
-
-    <!-- Features Section -->
-    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.FEATURES')">
-      <div class="flex flex-col gap-4 pt-4">
-        <div class="flex flex-col gap-2">
-          <label class="text-sm font-medium text-n-slate-12">
-            {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.TITLE') }}
-          </label>
-          <div class="flex flex-col gap-2">
-            <label class="flex items-center gap-2">
-              <input
-                v-model="state.features.conversationFaqs"
-                type="checkbox"
-                class="form-checkbox"
-              />
-              {{
-                t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CONVERSATION_FAQS')
-              }}
-            </label>
-            <label class="flex items-center gap-2">
-              <input
-                v-model="state.features.memories"
-                type="checkbox"
-                class="form-checkbox"
-              />
-              {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_MEMORIES') }}
-            </label>
-          </div>
-        </div>
-
-        <div class="flex justify-end">
-          <Button
-            size="small"
-            :loading="isLoading"
-            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
-            @click="handleFeaturesUpdate"
-          />
-        </div>
-      </div>
-    </Accordion>
-  </form>
-</template>
@@ -1,6 +1,5 @@
 <script setup>
 import { nextTick, ref, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';

@@ -40,8 +39,6 @@ const props = defineProps({

 const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);

-const { t } = useI18n();
-
 const COPILOT_USER_ROLES = ['assistant', 'system'];

 const sendMessage = message => {
@@ -50,7 +47,7 @@ const sendMessage = message => {
 };

 const useSuggestion = opt => {
-  emit('sendMessage', t(opt.prompt));
+  emit('sendMessage', opt.prompt);
  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
 };

@@ -69,16 +66,16 @@ const scrollToBottom = async () => {

 const promptOptions = [
  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
+    label: 'Summarize this conversation',
+    prompt: `Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent`,
  },
  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
+    label: 'Suggest an answer',
+    prompt: `Analyze the customer’s inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information.`,
  },
  {
-    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
+    label: 'Rate this conversation',
+    prompt: `Review the conversation to see how well it meets the customer’s needs. Share a rating out of 5 based on tone, clarity, and effectiveness.`,
  },
 ];

@@ -92,7 +89,7 @@ watch(
 </script>

 <template>
-  <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
+  <div class="flex flex-col h-full text-sm leading-6 tracking-tight">
    <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
      <template v-for="message in messages" :key="message.id">
        <CopilotAgentMessage
@@ -124,7 +121,7 @@ watch(
          class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
          @click="() => useSuggestion(prompt)"
        >
-          <span>{{ t(prompt.label) }}</span>
+          <span>{{ prompt.label }}</span>
          <Icon icon="i-lucide-chevron-right" />
        </button>
      </div>
@@ -125,10 +125,7 @@ defineExpose({ open, close });
          <slot />
          <!-- Dialog content will be injected here -->
          <slot name="footer">
-            <div
-              v-if="showCancelButton || showConfirmButton"
-              class="flex items-center justify-between w-full gap-3"
-            >
+            <div class="flex items-center justify-between w-full gap-3">
              <Button
                v-if="showCancelButton"
                variant="faded"
@@ -1,66 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import Input from './Input.vue';
-import { useI18n } from 'vue-i18n';
-
-const props = defineProps({
-  min: { type: Number, default: 0 },
-  max: { type: Number, default: Infinity },
-  disabled: { type: Boolean, default: false },
-});
-
-const { t } = useI18n();
-const duration = defineModel('modelValue', { type: Number, default: null });
-
-const UNIT_TYPES = {
-  MINUTES: 'minutes',
-  HOURS: 'hours',
-  DAYS: 'days',
-};
-const unit = ref(UNIT_TYPES.MINUTES);
-
-const transformedValue = computed({
-  get() {
-    if (unit.value === UNIT_TYPES.MINUTES) return duration.value;
-    if (unit.value === UNIT_TYPES.HOURS) return Math.floor(duration.value / 60);
-    if (unit.value === UNIT_TYPES.DAYS)
-      return Math.floor(duration.value / 24 / 60);
-
-    return 0;
-  },
-  set(newValue) {
-    let minuteValue;
-    if (unit.value === UNIT_TYPES.MINUTES) {
-      minuteValue = Math.floor(newValue);
-    } else if (unit.value === UNIT_TYPES.HOURS) {
-      minuteValue = Math.floor(newValue * 60);
-    } else if (unit.value === UNIT_TYPES.DAYS) {
-      minuteValue = Math.floor(newValue * 24 * 60);
-    }
-
-    duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
-  },
-});
-</script>
-
-<template>
-  <Input
-    v-model="transformedValue"
-    type="number"
-    autocomplete="off"
-    :disabled="disabled"
-    :placeholder="t('DURATION_INPUT.PLACEHOLDER')"
-    class="flex-grow w-full disabled:"
-  />
-  <select
-    v-model="unit"
-    :disabled="disabled"
-    class="mb-0 text-sm disabled:outline-n-weak disabled:opacity-40"
-  >
-    <option :value="UNIT_TYPES.MINUTES">
-      {{ t('DURATION_INPUT.MINUTES') }}
-    </option>
-    <option :value="UNIT_TYPES.HOURS">{{ t('DURATION_INPUT.HOURS') }}</option>
-    <option :value="UNIT_TYPES.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
-  </select>
-</template>
@@ -117,7 +117,7 @@ const props = defineProps({
  },
  conversationId: { type: Number, required: true },
  createdAt: { type: Number, required: true }, // eslint-disable-line vue/no-unused-properties
-  currentUserId: { type: Number, required: true }, // eslint-disable-line vue/no-unused-properties
+  currentUserId: { type: Number, required: true },
  groupWithNext: { type: Boolean, default: false },
  inboxId: { type: Number, default: null }, // eslint-disable-line vue/no-unused-properties
  inboxSupportsReplyTo: { type: Object, default: () => ({}) },
@@ -173,10 +173,7 @@ const variant = computed(() => {
  return variants[props.messageType] || MESSAGE_VARIANTS.USER;
 });

-const isBotOrAgentMessage = computed(() => {
-  if (props.messageType === MESSAGE_TYPES.ACTIVITY) {
-    return false;
-  }
+const isMyMessage = computed(() => {
  // if an outgoing message is still processing, then it's definitely a
  // message sent by the current user
  if (
@@ -189,10 +186,13 @@ const isBotOrAgentMessage = computed(() => {
  const senderType = props.senderType ?? props.sender?.type;

  if (!senderType || !senderId) {
-    return true;
+    return false;
  }

-  return senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase();
+  return (
+    senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase() &&
+    props.currentUserId === senderId
+  );
 });

 /**
@@ -200,7 +200,7 @@ const isBotOrAgentMessage = computed(() => {
 * @returns {import('vue').ComputedRef<'left'|'right'|'center'>} The computed orientation
 */
 const orientation = computed(() => {
-  if (isBotOrAgentMessage.value) {
+  if (isMyMessage.value) {
    return ORIENTATION.RIGHT;
  }

@@ -221,8 +221,8 @@ const flexOrientationClass = computed(() => {

 const gridClass = computed(() => {
  const map = {
-    [ORIENTATION.LEFT]: 'grid grid-cols-1fr',
-    [ORIENTATION.RIGHT]: 'grid grid-cols-[1fr_24px]',
+    [ORIENTATION.LEFT]: 'grid grid-cols-[24px_1fr]',
+    [ORIENTATION.RIGHT]: 'grid grid-cols-1fr',
  };

  return map[orientation.value];
@@ -231,12 +231,12 @@ const gridClass = computed(() => {
 const gridTemplate = computed(() => {
  const map = {
    [ORIENTATION.LEFT]: `
-      "bubble"
-      "meta"
+      "avatar bubble"
+      "spacer meta"
    `,
    [ORIENTATION.RIGHT]: `
-      "bubble avatar"
-      "meta spacer"
+      "bubble"
+      "meta"
    `,
  };

@@ -251,7 +251,7 @@ const shouldGroupWithNext = computed(() => {

 const shouldShowAvatar = computed(() => {
  if (props.messageType === MESSAGE_TYPES.ACTIVITY) return false;
-  if (orientation.value === ORIENTATION.LEFT) return false;
+  if (orientation.value === ORIENTATION.RIGHT) return false;

  return true;
 });
@@ -394,29 +394,23 @@ function handleReplyTo() {
 }

 const avatarInfo = computed(() => {
-  // If no sender, return bot info
-  if (!props.sender) {
+  if (!props.sender || props.sender.type === SENDER_TYPES.AGENT_BOT) {
    return {
      name: t('CONVERSATION.BOT'),
      src: '',
    };
  }

-  const { sender } = props;
-  const { name, type, avatarUrl, thumbnail } = sender || {};
-
-  // If sender type is agent bot, use avatarUrl
-  if (type === SENDER_TYPES.AGENT_BOT) {
+  if (props.sender) {
    return {
-      name: name ?? '',
-      src: avatarUrl ?? '',
+      name: props.sender.name,
+      src: props.sender?.thumbnail,
    };
  }

-  // For all other senders, use thumbnail
  return {
-    name: name ?? '',
-    src: thumbnail ?? '',
+    name: '',
+    src: '',
  };
 });

@@ -444,7 +438,7 @@ provideMessageContext({
  isPrivate: computed(() => props.private),
  variant,
  orientation,
-  isBotOrAgentMessage,
+  isMyMessage,
  shouldGroupWithNext,
 });
 </script>
@@ -476,14 +470,14 @@ provideMessageContext({
          'w-full': variant === MESSAGE_VARIANTS.EMAIL,
        },
      ]"
-      class="gap-x-2"
+      class="gap-x-3"
      :style="{
        gridTemplateAreas: gridTemplate,
      }"
    >
      <div
        v-if="!shouldGroupWithNext && shouldShowAvatar"
-        v-tooltip.left-end="avatarTooltip"
+        v-tooltip.right-end="avatarTooltip"
        class="[grid-area:avatar] flex items-end"
      >
        <Avatar v-bind="avatarInfo" :size="24" />
@@ -491,8 +485,7 @@ provideMessageContext({
      <div
        class="[grid-area:bubble] flex"
        :class="{
-          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
+          'ltr:pl-9 rtl:pl-0 justify-end': orientation === ORIENTATION.RIGHT,
          'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
        }"
        @contextmenu="openContextMenu($event)"
@@ -19,7 +19,7 @@ const {
  isAWebWidgetInbox,
  isAWhatsAppChannel,
  isAnEmailChannel,
-  isAnInstagramChannel,
+  isAInstagramChannel,
 } = useInbox();

 const {
@@ -60,7 +60,7 @@ const isSent = computed(() => {
    isAFacebookInbox.value ||
    isASmsInbox.value ||
    isATelegramChannel.value ||
-    isAnInstagramChannel.value
+    isAInstagramChannel.value
  ) {
    return sourceId.value && status.value === MESSAGE_STATUS.SENT;
  }
@@ -100,7 +100,7 @@ const isRead = computed(() => {
    isAWhatsAppChannel.value ||
    isATwilioChannel.value ||
    isAFacebookInbox.value ||
-    isAnInstagramChannel.value
+    isAInstagramChannel.value
  ) {
    return sourceId.value && status.value === MESSAGE_STATUS.READ;
  }
@@ -1,24 +0,0 @@
-<script setup>
-import { defineProps, defineEmits } from 'vue';
-
-defineProps({
-  showingOriginal: Boolean,
-});
-
-defineEmits(['toggle']);
-</script>
-
-<template>
-  <span>
-    <span
-      class="text-xs text-n-slate-11 cursor-pointer hover:underline select-none"
-      @click="$emit('toggle')"
-    >
-      {{
-        showingOriginal
-          ? $t('CONVERSATION.VIEW_TRANSLATED')
-          : $t('CONVERSATION.VIEW_ORIGINAL')
-      }}
-    </span>
-  </span>
-</template>
@@ -14,7 +14,7 @@ const readableTime = computed(() =>
 <template>
  <BaseBubble
    v-tooltip.top="readableTime"
-    class="px-3 py-1 !rounded-xl flex min-w-0 items-center gap-2"
+    class="px-2 py-0.5 !rounded-full flex min-w-0 items-center gap-2"
    data-bubble-name="activity"
  >
    <span v-dompurify-html="content" :title="content" />
@@ -9,11 +9,9 @@ import BaseBubble from 'next/message/bubbles/Base.vue';
 import FormattedContent from 'next/message/bubbles/Text/FormattedContent.vue';
 import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
 import EmailMeta from './EmailMeta.vue';
-import TranslationToggle from 'dashboard/components-next/message/TranslationToggle.vue';

 import { useMessageContext } from '../../provider.js';
 import { MESSAGE_TYPES } from 'next/message/constants.js';
-import { useTranslations } from 'dashboard/composables/useTranslations';

 const { content, contentAttributes, attachments, messageType } =
  useMessageContext();
@@ -21,77 +19,35 @@ const { content, contentAttributes, attachments, messageType } =
 const isExpandable = ref(false);
 const isExpanded = ref(false);
 const showQuotedMessage = ref(false);
-const renderOriginal = ref(false);
 const contentContainer = useTemplateRef('contentContainer');

 onMounted(() => {
  isExpandable.value = contentContainer.value?.scrollHeight > 400;
 });

-const isOutgoing = computed(() => messageType.value === MESSAGE_TYPES.OUTGOING);
+const isOutgoing = computed(() => {
+  return messageType.value === MESSAGE_TYPES.OUTGOING;
+});
 const isIncoming = computed(() => !isOutgoing.value);

-const { hasTranslations, translationContent } =
-  useTranslations(contentAttributes);
-
-const originalEmailText = computed(() => {
+const textToShow = computed(() => {
  const text =
    contentAttributes?.value?.email?.textContent?.full ?? content.value;
  return text?.replace(/\n/g, '<br>');
 });

-const originalEmailHtml = computed(
-  () =>
-    contentAttributes?.value?.email?.htmlContent?.full ??
-    originalEmailText.value
-);
-
-const messageContent = computed(() => {
-  // If translations exist and we're showing translations (not original)
-  if (hasTranslations.value && !renderOriginal.value) {
-    return translationContent.value;
-  }
-  // Otherwise show original content
-  return content.value;
-});
-
-const textToShow = computed(() => {
-  // If translations exist and we're showing translations (not original)
-  if (hasTranslations.value && !renderOriginal.value) {
-    return translationContent.value;
-  }
-  // Otherwise show original text
-  return originalEmailText.value;
-});
-
+// Use TextContent as the default to fullHTML
 const fullHTML = computed(() => {
-  // If translations exist and we're showing translations (not original)
-  if (hasTranslations.value && !renderOriginal.value) {
-    return translationContent.value;
-  }
-  // Otherwise show original HTML
-  return originalEmailHtml.value;
+  return contentAttributes?.value?.email?.htmlContent?.full ?? textToShow.value;
 });

-const unquotedHTML = computed(() =>
-  EmailQuoteExtractor.extractQuotes(fullHTML.value)
-);
-
-const hasQuotedMessage = computed(() =>
-  EmailQuoteExtractor.hasQuotes(fullHTML.value)
-);
-
-// Ensure unique keys for <Letter> when toggling between original and translated views.
-// This forces Vue to re-render the component and update content correctly.
-const translationKeySuffix = computed(() => {
-  if (renderOriginal.value) return 'original';
-  if (hasTranslations.value) return 'translated';
-  return 'original';
+const unquotedHTML = computed(() => {
+  return EmailQuoteExtractor.extractQuotes(fullHTML.value);
 });

-const handleSeeOriginal = () => {
-  renderOriginal.value = !renderOriginal.value;
-};
+const hasQuotedMessage = computed(() => {
+  return EmailQuoteExtractor.hasQuotes(fullHTML.value);
+});
 </script>

 <template>
@@ -119,7 +75,7 @@ const handleSeeOriginal = () => {
      >
        <div
          v-if="isExpandable && !isExpanded"
-          class="absolute left-0 right-0 bottom-0 h-40 px-8 flex items-end bg-gradient-to-t from-n-slate-4 via-n-slate-4 via-20% to-transparent"
+          class="absolute left-0 right-0 bottom-0 h-40 px-8 flex items-end bg-gradient-to-t from-n-gray-3 via-n-gray-3 via-20% to-transparent"
        >
          <button
            class="text-n-slate-12 py-2 px-8 mx-auto text-center flex items-center gap-2"
@@ -132,12 +88,11 @@ const handleSeeOriginal = () => {
        <FormattedContent
          v-if="isOutgoing && content"
          class="text-n-slate-12"
-          :content="messageContent"
+          :content="content"
        />
        <template v-else>
          <Letter
            v-if="showQuotedMessage"
-            :key="`letter-quoted-${translationKeySuffix}`"
            class-name="prose prose-bubble !max-w-none letter-render"
            :allowed-css-properties="[
              ...allowedCssProperties,
@@ -149,7 +104,6 @@ const handleSeeOriginal = () => {
          />
          <Letter
            v-else
-            :key="`letter-unquoted-${translationKeySuffix}`"
            class-name="prose prose-bubble !max-w-none letter-render"
            :html="unquotedHTML"
            :allowed-css-properties="[
@@ -181,12 +135,6 @@ const handleSeeOriginal = () => {
        </button>
      </div>
    </section>
-    <TranslationToggle
-      v-if="hasTranslations"
-      class="py-2 px-3"
-      :showing-original="renderOriginal"
-      @toggle="handleSeeOriginal"
-    />
    <section
      v-if="Array.isArray(attachments) && attachments.length"
      class="px-4 pb-4 space-y-2"
@@ -3,16 +3,16 @@ import { computed, ref } from 'vue';
 import BaseBubble from 'next/message/bubbles/Base.vue';
 import FormattedContent from './FormattedContent.vue';
 import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
-import TranslationToggle from 'dashboard/components-next/message/TranslationToggle.vue';
 import { MESSAGE_TYPES } from '../../constants';
 import { useMessageContext } from '../../provider.js';
-import { useTranslations } from 'dashboard/composables/useTranslations';

 const { content, attachments, contentAttributes, messageType } =
  useMessageContext();

-const { hasTranslations, translationContent } =
-  useTranslations(contentAttributes);
+const hasTranslations = computed(() => {
+  const { translations = {} } = contentAttributes.value;
+  return Object.keys(translations || {}).length > 0;
+});

 const renderOriginal = ref(false);

@@ -22,7 +22,8 @@ const renderContent = computed(() => {
  }

  if (hasTranslations.value) {
-    return translationContent.value;
+    const translations = contentAttributes.value.translations;
+    return translations[Object.keys(translations)[0]];
  }

  return content.value;
@@ -36,6 +37,12 @@ const isEmpty = computed(() => {
  return !content.value && !attachments.value?.length;
 });

+const viewToggleKey = computed(() => {
+  return renderOriginal.value
+    ? 'CONVERSATION.VIEW_TRANSLATED'
+    : 'CONVERSATION.VIEW_ORIGINAL';
+});
+
 const handleSeeOriginal = () => {
  renderOriginal.value = !renderOriginal.value;
 };
@@ -48,12 +55,15 @@ const handleSeeOriginal = () => {
        {{ $t('CONVERSATION.NO_CONTENT') }}
      </span>
      <FormattedContent v-if="renderContent" :content="renderContent" />
-      <TranslationToggle
-        v-if="hasTranslations"
-        class="-mt-3"
-        :showing-original="renderOriginal"
-        @toggle="handleSeeOriginal"
-      />
+      <span class="-mt-3">
+        <span
+          v-if="hasTranslations"
+          class="text-xs text-n-slate-11 cursor-pointer hover:underline"
+          @click="handleSeeOriginal"
+        >
+          {{ $t(viewToggleKey) }}
+        </span>
+      </span>
      <AttachmentChips :attachments="attachments" class="gap-2" />
      <template v-if="isTemplate">
        <div
@@ -39,7 +39,7 @@ const textColorClass = computed(() => {
    docx: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
    json: 'text-n-slate-12',
    odt: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
-    pdf: 'text-n-slate-12',
+    pdf: 'text-n-ruby-12',
    ppt: 'dark:text-[#FFE0C2] text-[#582D1D]',
    pptx: 'dark:text-[#FFE0C2] text-[#582D1D]',
    rar: 'dark:text-[#EDEEF0] text-[#2F265F]',
@@ -98,7 +98,7 @@ const MessageControl = Symbol('MessageControl');
 * @property {import('vue').Ref<Sender|null>} [sender=null] - The sender information
 * @property {import('vue').ComputedRef<MessageOrientation>} orientation - The visual variant of the message
 * @property {import('vue').ComputedRef<MessageVariant>} variant - The visual variant of the message
- * @property {import('vue').ComputedRef<boolean>} isBotOrAgentMessage - Does the message belong to the current user
+ * @property {import('vue').ComputedRef<boolean>} isMyMessage - Does the message belong to the current user
 * @property {import('vue').ComputedRef<boolean>} isPrivate - Proxy computed value for private
 * @property {import('vue').ComputedRef<boolean>} shouldGroupWithNext - Should group with the next message or not, it is differnt from groupWithNext, this has a bypass for a failed message
 */
@@ -15,13 +15,6 @@ const props = defineProps({
    type: String,
    required: true,
  },
-  subMenuPosition: {
-    type: String,
-    default: 'right',
-    validator: value => {
-      return ['right', 'left', 'bottom'].includes(value);
-    },
-  },
 });

 const emit = defineEmits(['update:modelValue']);
@@ -51,21 +44,14 @@ const handleSelect = value => {
      trailing-icon
      color="slate"
      variant="faded"
-      class="!w-fit max-w-40"
+      class="!w-fit"
      :class="{ 'dark:!bg-n-alpha-2 !bg-n-slate-9/20': isOpen }"
      :label="labelValue"
      @click="toggleMenu"
    />
    <div
      v-if="isOpen"
-      class="absolute select-none max-w-64 flex flex-col gap-1 bg-n-alpha-3 backdrop-blur-[100px] p-1 top-0 shadow-lg z-40 rounded-lg border border-n-weak dark:border-n-strong/50"
-      :class="{
-        'ltr:left-full rtl:right-full ltr:ml-1 rtl:mr-1':
-          subMenuPosition === 'right',
-        'ltr:right-full rtl:left-full ltr:mr-1 rtl:ml-1':
-          subMenuPosition === 'left',
-        'top-full mt-1 ltr:right-0 rtl:left-0': subMenuPosition === 'bottom',
-      }"
+      class="absolute ltr:left-full rtl:right-full select-none max-w-48 ltr:ml-1 rtl:mr-1 flex flex-col gap-1 bg-n-alpha-3 backdrop-blur-[100px] p-1 top-0 shadow-lg rounded-lg border border-n-weak"
    >
      <Button
        v-for="option in options"
@@ -8,6 +8,7 @@ import { useStore } from 'vuex';
 import { useI18n } from 'vue-i18n';
 import { useStorage } from '@vueuse/core';
 import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';

 import Button from 'dashboard/components-next/button/Button.vue';
 import SidebarGroup from './SidebarGroup.vue';
@@ -36,6 +37,18 @@ const toggleShortcutModalFn = show => {
  }
 };

+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
+const showV4Routes = computed(() => {
+  return isFeatureEnabledonAccount.value(
+    currentAccountId.value,
+    FEATURE_FLAGS.REPORT_V4
+  );
+});
+
 useSidebarKeyboardShortcuts(toggleShortcutModalFn);

 // We're using localStorage to store the expanded item in the sidebar
@@ -103,7 +116,32 @@ const newReportRoutes = () => [
  },
 ];

-const reportRoutes = computed(() => newReportRoutes());
+const oldReportRoutes = () => [
+  {
+    name: 'Reports Agent',
+    label: t('SIDEBAR.REPORTS_AGENT'),
+    to: accountScopedRoute('agent_reports'),
+  },
+  {
+    name: 'Reports Label',
+    label: t('SIDEBAR.REPORTS_LABEL'),
+    to: accountScopedRoute('label_reports'),
+  },
+  {
+    name: 'Reports Inbox',
+    label: t('SIDEBAR.REPORTS_INBOX'),
+    to: accountScopedRoute('inbox_reports'),
+  },
+  {
+    name: 'Reports Team',
+    label: t('SIDEBAR.REPORTS_TEAM'),
+    to: accountScopedRoute('team_reports'),
+  },
+];
+
+const reportRoutes = computed(() =>
+  showV4Routes.value ? newReportRoutes() : oldReportRoutes()
+);

 const menuItems = computed(() => {
  return [
@@ -27,10 +27,10 @@ const updateValue = () => {
  >
    <span class="sr-only">{{ t('SWITCH.TOGGLE') }}</span>
    <span
-      class="absolute top-0.5 left-0.5 h-3 w-3 transform rounded-full shadow-sm transition-transform duration-200 ease-in-out"
+      class="absolute top-[0.07rem] left-0.5 h-3 w-3 transform rounded-full shadow-sm transition-transform duration-200 ease-in-out"
      :class="
        modelValue
-          ? 'translate-x-3 bg-white'
+          ? 'translate-x-2.5 bg-white'
          : 'translate-x-0 bg-white dark:bg-n-black'
      "
    />
@@ -127,6 +127,7 @@ const settings = accountId => ({
      meta: {
        permissions: ['administrator'],
      },
+      globalConfigFlag: 'csmlEditorHost',
      toState: frontendURL(`accounts/${accountId}/settings/agent-bots`),
      toStateName: 'agent_bots',
      featureFlag: FEATURE_FLAGS.AGENT_BOTS,
@@ -49,6 +49,13 @@ export default {
      return !!this.menuItem.children;
    },
    isMenuItemVisible() {
+      if (this.menuItem.globalConfigFlag) {
+        // this checks for the `csmlEditorHost` flag in the global config
+        // if this is present, we toggle the CSML editor menu item
+        // TODO: This is very specific, and can be handled better, fix it
+        return !!this.globalConfig[this.menuItem.globalConfigFlag];
+      }
+
      let isFeatureEnabled = true;
      if (this.menuItem.featureFlag) {
        isFeatureEnabled = this.isFeatureEnabledonAccount(
@@ -17,9 +17,6 @@ export default {
    hasFbConfigured() {
      return window.chatwootConfig?.fbAppId;
    },
-    hasInstagramConfigured() {
-      return window.chatwootConfig?.instagramAppId;
-    },
    isActive() {
      const { key } = this.channel;
      if (Object.keys(this.enabledFeatures).length === 0) {
@@ -36,9 +33,7 @@ export default {
      }

      if (key === 'instagram') {
-        return (
-          this.enabledFeatures.channel_instagram && this.hasInstagramConfigured
-        );
+        return this.enabledFeatures.channel_instagram;
      }

      return [
@@ -202,7 +202,7 @@ export default {
      if (this.isALineChannel) {
        return ALLOWED_FILE_TYPES_FOR_LINE;
      }
-      if (this.isAnInstagramChannel || this.isInstagramDM) {
+      if (this.isAInstagramChannel || this.isInstagramDM) {
        return ALLOWED_FILE_TYPES_FOR_INSTAGRAM;
      }

@@ -1,129 +1,93 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
-import { vOnClickOutside } from '@vueuse/components';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useMapGetter, useStore } from 'dashboard/composables/store.js';
+<script>
 import wootConstants from 'dashboard/constants/globals';
-import SelectMenu from 'dashboard/components-next/selectmenu/SelectMenu.vue';
+import { mapGetters } from 'vuex';
+import FilterItem from './FilterItem.vue';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 import NextButton from 'dashboard/components-next/button/Button.vue';

-defineProps({
-  isOnExpandedLayout: {
-    type: Boolean,
-    required: true,
-  },
-});
+const CHAT_STATUS_FILTER_ITEMS = Object.freeze([
+  'open',
+  'resolved',
+  'pending',
+  'snoozed',
+  'all',
+]);

-const emit = defineEmits(['changeFilter']);
+const SORT_ORDER_ITEMS = Object.freeze([
+  'last_activity_at_asc',
+  'last_activity_at_desc',
+  'created_at_desc',
+  'created_at_asc',
+  'priority_desc',
+  'priority_asc',
+  'waiting_since_asc',
+  'waiting_since_desc',
+]);

-const store = useStore();
-const { t } = useI18n();
-
-const { updateUISettings } = useUISettings();
-
-const chatStatusFilter = useMapGetter('getChatStatusFilter');
-const chatSortFilter = useMapGetter('getChatSortFilter');
-
-const [showActionsDropdown, toggleDropdown] = useToggle();
-
-const currentStatusFilter = computed(() => {
-  return chatStatusFilter.value || wootConstants.STATUS_TYPE.OPEN;
-});
-
-const currentSortBy = computed(() => {
-  return (
-    chatSortFilter.value || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
-  );
-});
-
-const chatStatusOptions = [
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.open.TEXT'),
-    value: 'open',
+export default {
+  components: {
+    FilterItem,
+    NextButton,
  },
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.resolved.TEXT'),
-    value: 'resolved',
-  },
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.pending.TEXT'),
-    value: 'pending',
-  },
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.snoozed.TEXT'),
-    value: 'snoozed',
-  },
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.all.TEXT'),
-    value: 'all',
-  },
-];
-
-const chatSortOptions = [
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_asc.TEXT'),
-    value: 'last_activity_at_asc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_desc.TEXT'),
-    value: 'last_activity_at_desc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.created_at_desc.TEXT'),
-    value: 'created_at_desc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.created_at_asc.TEXT'),
-    value: 'created_at_asc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_desc.TEXT'),
-    value: 'priority_desc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_asc.TEXT'),
-    value: 'priority_asc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_asc.TEXT'),
-    value: 'waiting_since_asc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_desc.TEXT'),
-    value: 'waiting_since_desc',
-  },
-];
-
-const activeChatStatusLabel = computed(
-  () =>
-    chatStatusOptions.find(m => m.value === chatStatusFilter.value)?.label || ''
-);
-
-const activeChatSortLabel = computed(
-  () => chatSortOptions.find(m => m.value === chatSortFilter.value)?.label || ''
-);
-
-const saveSelectedFilter = (type, value) => {
-  updateUISettings({
-    conversations_filter_by: {
-      status: type === 'status' ? value : currentStatusFilter.value,
-      order_by: type === 'sort' ? value : currentSortBy.value,
+  props: {
+    isOnExpandedLayout: {
+      type: Boolean,
+      required: true,
    },
-  });
-};
+  },
+  emits: ['changeFilter'],
+  setup() {
+    const { updateUISettings } = useUISettings();

-const handleStatusChange = value => {
-  emit('changeFilter', value, 'status');
-  store.dispatch('setChatStatusFilter', value);
-  saveSelectedFilter('status', value);
-};
-
-const handleSortChange = value => {
-  emit('changeFilter', value, 'sort');
-  store.dispatch('setChatSortFilter', value);
-  saveSelectedFilter('sort', value);
+    return {
+      updateUISettings,
+    };
+  },
+  data() {
+    return {
+      showActionsDropdown: false,
+      chatStatusItems: CHAT_STATUS_FILTER_ITEMS,
+      chatSortItems: SORT_ORDER_ITEMS,
+    };
+  },
+  computed: {
+    ...mapGetters({
+      chatStatusFilter: 'getChatStatusFilter',
+      chatSortFilter: 'getChatSortFilter',
+    }),
+    chatStatus() {
+      return this.chatStatusFilter || wootConstants.STATUS_TYPE.OPEN;
+    },
+    sortFilter() {
+      return (
+        this.chatSortFilter || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
+      );
+    },
+  },
+  methods: {
+    onTabChange(value) {
+      this.$emit('changeFilter', value);
+      this.closeDropdown();
+    },
+    toggleDropdown() {
+      this.showActionsDropdown = !this.showActionsDropdown;
+    },
+    closeDropdown() {
+      this.showActionsDropdown = false;
+    },
+    onChangeFilter(value, type) {
+      this.$emit('changeFilter', value, type);
+      this.saveSelectedFilter(type, value);
+    },
+    saveSelectedFilter(type, value) {
+      this.updateUISettings({
+        conversations_filter_by: {
+          status: type === 'status' ? value : this.chatStatus,
+          order_by: type === 'sort' ? value : this.sortFilter,
+        },
+      });
+    },
+  },
 };
 </script>

@@ -135,39 +99,39 @@ const handleSortChange = value => {
      slate
      faded
      xs
-      @click="toggleDropdown()"
+      @click="toggleDropdown"
    />
    <div
      v-if="showActionsDropdown"
-      v-on-click-outside="() => toggleDropdown()"
-      class="mt-1 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4 absolute z-40 top-full"
+      v-on-clickaway="closeDropdown"
+      class="mt-1 dropdown-pane dropdown-pane--open !w-52 !p-4 top-6 border !border-n-weak dark:!border-n-weak !bg-n-alpha-3 dark:!bg-n-alpha-3 backdrop-blur-[100px]"
      :class="{
        'ltr:left-0 rtl:right-0': !isOnExpandedLayout,
        'ltr:right-0 rtl:left-0': isOnExpandedLayout,
      }"
    >
-      <div class="flex items-center justify-between last:mt-4 gap-2">
-        <span class="text-sm truncate text-n-slate-12">
-          {{ $t('CHAT_LIST.CHAT_SORT.STATUS') }}
-        </span>
-        <SelectMenu
-          :model-value="chatStatusFilter"
-          :options="chatStatusOptions"
-          :label="activeChatStatusLabel"
-          :sub-menu-position="isOnExpandedLayout ? 'left' : 'right'"
-          @update:model-value="handleStatusChange"
+      <div class="flex items-center justify-between last:mt-4">
+        <span class="text-xs font-medium text-n-slate-12">{{
+          $t('CHAT_LIST.CHAT_SORT.STATUS')
+        }}</span>
+        <FilterItem
+          type="status"
+          :selected-value="chatStatus"
+          :items="chatStatusItems"
+          path-prefix="CHAT_LIST.CHAT_STATUS_FILTER_ITEMS"
+          @on-change-filter="onChangeFilter"
        />
      </div>
-      <div class="flex items-center justify-between last:mt-4 gap-2">
-        <span class="text-sm truncate text-n-slate-12">
-          {{ $t('CHAT_LIST.CHAT_SORT.ORDER_BY') }}
-        </span>
-        <SelectMenu
-          :model-value="chatSortFilter"
-          :options="chatSortOptions"
-          :label="activeChatSortLabel"
-          :sub-menu-position="isOnExpandedLayout ? 'left' : 'right'"
-          @update:model-value="handleSortChange"
+      <div class="flex items-center justify-between last:mt-4">
+        <span class="text-xs font-medium text-n-slate-12">{{
+          $t('CHAT_LIST.CHAT_SORT.ORDER_BY')
+        }}</span>
+        <FilterItem
+          type="sort"
+          :selected-value="sortFilter"
+          :items="chatSortItems"
+          path-prefix="CHAT_LIST.SORT_ORDER_ITEMS"
+          @on-change-filter="onChangeFilter"
        />
      </div>
    </div>
@@ -36,7 +36,6 @@ import { REPLY_POLICY } from 'shared/constants/links';
 import wootConstants from 'dashboard/constants/globals';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { FEATURE_FLAGS } from '../../../featureFlags';
-import { INBOX_TYPES } from 'dashboard/helper/inbox';

 import NextButton from 'dashboard/components-next/button/Button.vue';

@@ -210,22 +209,6 @@ export default {
      return contactLastSeenAt;
    },

-    // Check there is a instagram inbox exists with the same instagram_id
-    hasDuplicateInstagramInbox() {
-      const instagramId = this.inbox.instagram_id;
-      const { additional_attributes: additionalAttributes = {} } = this.inbox;
-      const instagramInbox =
-        this.$store.getters['inboxes/getInstagramInboxByInstagramId'](
-          instagramId
-        );
-
-      return (
-        this.inbox.channel_type === INBOX_TYPES.FB &&
-        additionalAttributes.type === 'instagram_direct_message' &&
-        instagramInbox
-      );
-    },
-
    replyWindowBannerMessage() {
      if (this.isAWhatsAppChannel) {
        return this.$t('CONVERSATION.TWILIO_WHATSAPP_CAN_REPLY');
@@ -249,7 +232,7 @@ export default {
      return this.$t('CONVERSATION.CANNOT_REPLY');
    },
    replyWindowLink() {
-      if (this.isAFacebookInbox || this.isAnInstagramChannel) {
+      if (this.isAFacebookInbox || this.isAInstagramChannel) {
        return REPLY_POLICY.FACEBOOK;
      }
      if (this.isAWhatsAppCloudChannel) {
@@ -264,7 +247,7 @@ export default {
      if (
        this.isAWhatsAppChannel ||
        this.isAFacebookInbox ||
-        this.isAnInstagramChannel
+        this.isAInstagramChannel
      ) {
        return this.$t('CONVERSATION.24_HOURS_WINDOW');
      }
@@ -520,12 +503,6 @@ export default {
      :href-link="replyWindowLink"
      :href-link-text="replyWindowLinkText"
    />
-    <Banner
-      v-else-if="hasDuplicateInstagramInbox"
-      color-scheme="alert"
-      class="mx-2 mt-2 overflow-hidden rounded-lg"
-      :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
-    />
    <div class="flex justify-end">
      <NextButton
        faded
@@ -241,27 +241,15 @@ export default {
      if (this.isAFacebookInbox) {
        return MESSAGE_MAX_LENGTH.FACEBOOK;
      }
-      if (this.isAnInstagramChannel) {
-        return MESSAGE_MAX_LENGTH.INSTAGRAM;
-      }
-      if (this.isATwilioWhatsAppChannel) {
+      if (this.isAWhatsAppChannel) {
        return MESSAGE_MAX_LENGTH.TWILIO_WHATSAPP;
      }
-      if (this.isAWhatsAppCloudChannel) {
-        return MESSAGE_MAX_LENGTH.WHATSAPP_CLOUD;
-      }
      if (this.isASmsInbox) {
        return MESSAGE_MAX_LENGTH.TWILIO_SMS;
      }
      if (this.isAnEmailChannel) {
        return MESSAGE_MAX_LENGTH.EMAIL;
      }
-      if (this.isATwilioSMSChannel) {
-        return MESSAGE_MAX_LENGTH.TWILIO_SMS;
-      }
-      if (this.isAWhatsAppChannel) {
-        return MESSAGE_MAX_LENGTH.WHATSAPP_CLOUD;
-      }
      return MESSAGE_MAX_LENGTH.GENERAL;
    },
    showFileUpload() {
@@ -274,7 +262,7 @@ export default {
        this.isASmsInbox ||
        this.isATelegramChannel ||
        this.isALineChannel ||
-        this.isAnInstagramChannel
+        this.isAInstagramChannel
      );
    },
    replyButtonLabel() {
@@ -400,14 +388,9 @@ export default {
    },
  },
  watch: {
-    currentChat(conversation, oldConversation) {
+    currentChat(conversation) {
      const { can_reply: canReply } = conversation;
-      if (oldConversation && oldConversation.id !== conversation.id) {
-        // Only update email fields when switching to a completely different conversation (by ID)
-        // This prevents overwriting user input (e.g., CC/BCC fields) when performing actions
-        // like self-assign or other updates that do not actually change the conversation context
-        this.setCCAndToEmailsFromLastChat();
-      }
+      this.setCCAndToEmailsFromLastChat();

      if (this.isOnPrivateNote) {
        return;
@@ -423,12 +406,13 @@ export default {
    },
    // When moving from one conversation to another, the store may not have the
    // list of all the messages. A fetch is subsequently made to get the messages.
-    // This watcher handles two main cases:
-    // 1. When switching conversations and messages are fetched/updated, ensures CC/BCC fields are set from the latest OUTGOING/INCOMING email (not activity/private messages).
-    // 2. Fixes and issue where CC/BCC fields could be reset/lost after assignment/activity actions or message mutations that did not represent a true email context change.
-    lastEmail: {
-      handler(lastEmail) {
-        if (!lastEmail) return;
+    // However, this update does not trigger the `currentChat` watcher.
+    // We can add a deep watcher to it, but then, that would be too broad of a net to cast
+    // And would impact performance too. So we watch the messages directly.
+    // The watcher here is `deep` too, because the messages array is mutated and
+    // not replaced. So, a shallow watcher would not catch the change.
+    'currentChat.messages': {
+      handler() {
        this.setCCAndToEmailsFromLastChat();
      },
      deep: true,
@@ -702,11 +686,7 @@ export default {
          this.isATwilioWhatsAppChannel ||
          this.isAWhatsAppCloudChannel ||
          this.is360DialogWhatsAppChannel;
-        // When users send messages containing both text and attachments on Instagram, Instagram treats them as separate messages.
-        // Although Chatwoot combines these into a single message, Instagram sends separate echo events for each component.
-        // This can create duplicate messages in Chatwoot. To prevent this issue, we'll handle text and attachments as separate messages.
-        const isOnInstagram = this.isAnInstagramChannel;
-        if ((isOnWhatsApp || isOnInstagram) && !this.isPrivate) {
+        if (isOnWhatsApp && !this.isPrivate) {
          this.sendMessageAsMultipleMessages(this.message);
        } else {
          const messagePayload = this.getMessagePayload(this.message);
@@ -723,7 +703,7 @@ export default {
      }
    },
    sendMessageAsMultipleMessages(message) {
-      const messages = this.getMultipleMessagesPayload(message);
+      const messages = this.getMessagePayloadForWhatsapp(message);
      messages.forEach(messagePayload => {
        this.sendMessage(messagePayload);
      });
@@ -955,11 +935,11 @@ export default {

      return payload;
    },
-    getMultipleMessagesPayload(message) {
+    getMessagePayloadForWhatsapp(message) {
      const multipleMessagePayload = [];

      if (this.attachedFiles && this.attachedFiles.length) {
-        let caption = this.isAnInstagramChannel ? '' : message;
+        let caption = message;
        this.attachedFiles.forEach(attachment => {
          const attachedFile = this.globalConfig.directUploadsEnabled
            ? attachment.blobSignedId
@@ -974,19 +954,9 @@ export default {

          attachmentPayload = this.setReplyToInPayload(attachmentPayload);
          multipleMessagePayload.push(attachmentPayload);
-          // For WhatsApp, only the first attachment gets a caption
-          if (!this.isAnInstagramChannel) caption = '';
+          caption = '';
        });
-      }
-
-      const hasNoAttachments =
-        !this.attachedFiles || !this.attachedFiles.length;
-      // For Instagram, we need a separate text message
-      // For WhatsApp, we only need a text message if there are no attachments
-      if (
-        (this.isAnInstagramChannel && this.message) ||
-        (!this.isAnInstagramChannel && hasNoAttachments)
-      ) {
+      } else {
        let messagePayload = {
          conversationId: this.currentChat.id,
          message,
@@ -1166,7 +1136,7 @@ export default {
        v-else-if="!showRichContentEditor"
        ref="messageInput"
        v-model="message"
-        class="rounded-none input"
+        class="input"
        :placeholder="messagePlaceHolder"
        :min-height="4"
        :signature="signatureToApply"
@@ -56,7 +56,7 @@ const unlinkIssue = () => {

 <template>
  <div
-    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+    class="absolute flex flex-col items-start bg-white dark:bg-slate-800 z-50 px-4 py-3 border border-solid border-ash-200 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
  >
    <div class="flex flex-col w-full">
      <IssueHeader
@@ -66,37 +66,37 @@ const unlinkIssue = () => {
        @unlink-issue="unlinkIssue"
      />

-      <span class="mt-2 text-sm font-medium text-n-slate-12">
+      <span class="mt-2 text-sm font-medium text-ash-900">
        {{ issue.title }}
      </span>
      <span
        v-if="issue.description"
-        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
+        class="mt-1 text-sm text-ash-800 line-clamp-3"
      >
        {{ issue.description }}
      </span>
    </div>
    <div class="flex flex-row items-center h-6 gap-2">
      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
-      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
+      <div v-if="assignee" class="w-px h-3 bg-ash-200" />
      <div class="flex items-center gap-1 py-1">
        <fluent-icon
          icon="status"
          size="14"
          :style="{ color: issue.state.color }"
        />
-        <h6 class="text-xs text-n-slate-12">
+        <h6 class="text-xs text-ash-900">
          {{ issue.state.name }}
        </h6>
      </div>
-      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
+      <div v-if="priorityLabel" class="w-px h-3 bg-ash-200" />
      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
        <fluent-icon
          :icon="`priority-${priorityLabel.toLowerCase()}`"
          size="14"
          view-box="0 0 12 12"
        />
-        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
+        <h6 class="text-xs text-ash-900">{{ priorityLabel }}</h6>
      </div>
    </div>
    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
@@ -111,7 +111,7 @@ const unlinkIssue = () => {
      />
    </div>
    <div class="flex items-center">
-      <span class="text-xs text-n-slate-11">
+      <span class="text-xs text-ash-800">
        {{
          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
            createdAt: formattedDate,
@@ -100,17 +100,14 @@ onMounted(() => {
 </script>

 <template>
-  <div
-    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
-    :class="{ group: linkedIssue }"
-  >
+  <div class="relative" :class="{ group: linkedIssue }">
    <Button
      v-on-clickaway="closeIssue"
      v-tooltip="tooltipText"
      sm
      ghost
      slate
-      class="!gap-1 group-hover:bg-n-alpha-2"
+      class="!gap-1"
      @click="openIssue"
    >
      <fluent-icon
@@ -127,7 +124,7 @@ onMounted(() => {
      v-if="linkedIssue"
      :issue="linkedIssue.issue"
      :link-id="linkedIssue.id"
-      class="absolute right-0 top-[36px] invisible group-hover:visible"
+      class="absolute right-0 top-[40px] invisible group-hover:visible"
      @unlink-issue="unlinkIssue"
    />
    <woot-modal
@@ -1,39 +0,0 @@
-import { ref } from 'vue';
-import { useTranslations } from '../useTranslations';
-
-describe('useTranslations', () => {
-  it('returns false and null when contentAttributes is null', () => {
-    const contentAttributes = ref(null);
-    const { hasTranslations, translationContent } =
-      useTranslations(contentAttributes);
-    expect(hasTranslations.value).toBe(false);
-    expect(translationContent.value).toBeNull();
-  });
-
-  it('returns false and null when translations are missing', () => {
-    const contentAttributes = ref({});
-    const { hasTranslations, translationContent } =
-      useTranslations(contentAttributes);
-    expect(hasTranslations.value).toBe(false);
-    expect(translationContent.value).toBeNull();
-  });
-
-  it('returns false and null when translations is an empty object', () => {
-    const contentAttributes = ref({ translations: {} });
-    const { hasTranslations, translationContent } =
-      useTranslations(contentAttributes);
-    expect(hasTranslations.value).toBe(false);
-    expect(translationContent.value).toBeNull();
-  });
-
-  it('returns true and correct translation content when translations exist', () => {
-    const contentAttributes = ref({
-      translations: { en: 'Hello' },
-    });
-    const { hasTranslations, translationContent } =
-      useTranslations(contentAttributes);
-    expect(hasTranslations.value).toBe(true);
-    // Should return the first translation (en: 'Hello')
-    expect(translationContent.value).toBe('Hello');
-  });
-});
@@ -1,6 +1,6 @@
 import { computed } from 'vue';
 import { useRoute } from 'vue-router';
-import { useMapGetter, useStore } from './store';
+import { useMapGetter } from './store';

 /**
 * Composable for account-related operations.
@@ -12,7 +12,6 @@ export function useAccount() {
   * @type {import('vue').ComputedRef<number>}
   */
  const route = useRoute();
-  const store = useStore();
  const getAccountFn = useMapGetter('accounts/getAccount');
  const isOnChatwootCloud = useMapGetter('globalConfig/isOnChatwootCloud');
  const isFeatureEnabledonAccount = useMapGetter(
@@ -45,12 +44,6 @@ export function useAccount() {
    };
  };

-  const updateAccount = async data => {
-    await store.dispatch('accounts/update', {
-      ...data,
-    });
-  };
-
  return {
    accountId,
    route,
@@ -59,6 +52,5 @@ export function useAccount() {
    accountScopedRoute,
    isCloudFeatureEnabled,
    isOnChatwootCloud,
-    updateAccount,
  };
 }
@@ -121,7 +121,7 @@ export const useInbox = () => {
    );
  });

-  const isAnInstagramChannel = computed(() => {
+  const isAInstagramChannel = computed(() => {
    return channelType.value === INBOX_TYPES.INSTAGRAM;
  });

@@ -141,6 +141,6 @@ export const useInbox = () => {
    isAWhatsAppCloudChannel,
    is360DialogWhatsAppChannel,
    isAnEmailChannel,
-    isAnInstagramChannel,
+    isAInstagramChannel,
  };
 };
@@ -1,22 +0,0 @@
-import { computed } from 'vue';
-
-/**
- * Composable to extract translation state/content from contentAttributes.
- * @param {Ref|Reactive} contentAttributes - Ref or reactive object containing `translations` property
- * @returns {Object} { hasTranslations, translationContent }
- */
-export function useTranslations(contentAttributes) {
-  const hasTranslations = computed(() => {
-    if (!contentAttributes.value) return false;
-    const { translations = {} } = contentAttributes.value;
-    return Object.keys(translations || {}).length > 0;
-  });
-
-  const translationContent = computed(() => {
-    if (!hasTranslations.value) return null;
-    const translations = contentAttributes.value.translations;
-    return translations[Object.keys(translations)[0]];
-  });
-
-  return { hasTranslations, translationContent };
-}
@@ -6,7 +6,6 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
  { name: 'macros' },
  { name: 'conversation_info' },
  { name: 'contact_attributes' },
-  { name: 'contact_notes' },
  { name: 'previous_conversation' },
  { name: 'conversation_participants' },
  { name: 'shopify_orders' },
@@ -1,44 +1,6 @@
-/**
- * Formats a custom domain with https protocol if needed
- * @param {string} customDomain - The custom domain to format
- * @returns {string} Formatted domain with https protocol
- */
-const formatCustomDomain = customDomain =>
-  customDomain.startsWith('https') ? customDomain : `https://${customDomain}`;
-
-/**
- * Gets the default base URL from configuration
- * @returns {string} The default base URL
- * @throws {Error} If no valid base URL is found
- */
-const getDefaultBaseURL = () => {
-  const { hostURL, helpCenterURL } = window.chatwootConfig || {};
+export const buildPortalURL = portalSlug => {
+  const { hostURL, helpCenterURL } = window.chatwootConfig;
  const baseURL = helpCenterURL || hostURL || '';
-
-  if (!baseURL) {
-    throw new Error('No valid base URL found in configuration');
-  }
-
-  return baseURL;
-};
-
-/**
- * Gets the base URL from configuration or custom domain
- * @param {string} [customDomain] - Optional custom domain for the portal
- * @returns {string} The base URL for the portal
- */
-const getPortalBaseURL = customDomain =>
-  customDomain ? formatCustomDomain(customDomain) : getDefaultBaseURL();
-
-/**
- * Builds a portal URL using the provided portal slug and optional custom domain
- * @param {string} portalSlug - The slug identifier for the portal
- * @param {string} [customDomain] - Optional custom domain for the portal
- * @returns {string} The complete portal URL
- * @throws {Error} If portalSlug is not provided or invalid
- */
-export const buildPortalURL = (portalSlug, customDomain) => {
-  const baseURL = getPortalBaseURL(customDomain);
  return `${baseURL}/hc/${portalSlug}`;
 };

@@ -46,10 +8,9 @@ export const buildPortalArticleURL = (
  portalSlug,
  categorySlug,
  locale,
-  articleSlug,
-  customDomain
+  articleSlug
 ) => {
-  const portalURL = buildPortalURL(portalSlug, customDomain);
+  const portalURL = buildPortalURL(portalSlug);
  return `${portalURL}/articles/${articleSlug}`;
 };

@@ -25,47 +25,5 @@ describe('PortalHelper', () => {
      ).toEqual('https://help.chatwoot.com/hc/handbook/articles/article-slug');
      window.chatwootConfig = {};
    });
-
-    it('returns the correct url with custom domain', () => {
-      window.chatwootConfig = {
-        hostURL: 'https://app.chatwoot.com',
-        helpCenterURL: 'https://help.chatwoot.com',
-      };
-      expect(
-        buildPortalArticleURL(
-          'handbook',
-          'culture',
-          'fr',
-          'article-slug',
-          'custom-domain.dev'
-        )
-      ).toEqual('https://custom-domain.dev/hc/handbook/articles/article-slug');
-    });
-
-    it('handles https in custom domain correctly', () => {
-      window.chatwootConfig = {
-        hostURL: 'https://app.chatwoot.com',
-        helpCenterURL: 'https://help.chatwoot.com',
-      };
-      expect(
-        buildPortalArticleURL(
-          'handbook',
-          'culture',
-          'fr',
-          'article-slug',
-          'https://custom-domain.dev'
-        )
-      ).toEqual('https://custom-domain.dev/hc/handbook/articles/article-slug');
-    });
-
-    it('uses hostURL when helpCenterURL is not available', () => {
-      window.chatwootConfig = {
-        hostURL: 'https://app.chatwoot.com',
-        helpCenterURL: '',
-      };
-      expect(
-        buildPortalArticleURL('handbook', 'culture', 'fr', 'article-slug')
-      ).toEqual('https://app.chatwoot.com/hc/handbook/articles/article-slug');
-    });
  });
 });
@@ -2,13 +2,23 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "System",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Bot description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
+      },
+      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
@@ -22,7 +32,7 @@
      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -30,22 +40,16 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
      "LOADING": "Fetching bots...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
-      }
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
      "TITLE": "Delete bot",
-      "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "Yes, Delete",
-        "NO": "No, Keep"
-      },
+      "SUBMIT": "Delete",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
        "SUCCESS_MESSAGE": "Bot deleted successfully.",
        "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -53,44 +57,17 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Edit",
+      "LOADING": "Fetching bots...",
      "TITLE": "Edit bot",
+      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot updated successfully.",
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "Webhook URL",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "Cancel",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -126,44 +126,6 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "None",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "Conversation Created",
-      "CONVERSATION_UPDATED": "Conversation Updated",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Mute Conversation",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "Email",
-      "INBOX": "Inbox",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "Phone Number",
-      "STATUS": "Status",
-      "BROWSER_LANGUAGE": "Browser Language",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "Country",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "Assignee",
-      "TEAM_NAME": "Team",
-      "PRIORITY": "Priority"
-    }
+    "NONE_OPTION": "None"
  }
 }
@@ -544,9 +544,6 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
-        "EXPAND": "Expand",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,12 +32,10 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
@@ -295,7 +293,6 @@
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Conversation Labels",
      "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Previous Conversations",
      "MACROS": "Macros",
@@ -1,11 +1,5 @@
 {
  "GENERAL_SETTINGS": {
-    "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
-    },
    "TITLE": "Account settings",
    "SUBMIT": "Update settings",
    "BACK": "Back",
@@ -14,26 +8,6 @@
      "ERROR": "Could not update settings, try again!",
      "SUCCESS": "Successfully updated account settings"
    },
-    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
-      "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
-        "BUTTON_TEXT": "Delete",
-        "DISMISS": "Cancel",
-        "PLACE_HOLDER": "Please type {accountName} to confirm"
-      },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
-      "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
-      }
-    },
    "FORM": {
      "ERROR": "Please fix form errors",
      "GENERAL_SECTION": {
@@ -77,7 +51,6 @@
    "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
    "LEARN_MORE": "Learn more",
    "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
    "OPEN_BILLING": "Open billing"
  },
@@ -696,8 +696,7 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "ERROR": "Slug is required"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,17 +43,7 @@
        "INBOX_NAME": "Inbox Name",
        "ADD_NAME": "Add a name for your inbox",
        "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "Pick a value",
-        "CREATE_INBOX": "Create Inbox"
-      },
-      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "PICK_A_VALUE": "Pick a value"
      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
@@ -763,8 +753,7 @@
      "EMAIL": "Email",
      "TELEGRAM": "Telegram",
      "LINE": "Line",
-      "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "API": "API Channel"
    }
  }
 }
@@ -329,34 +329,11 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "Send message...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant",
-      "PROMPTS": {
-        "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
-        },
-        "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
-        },
-        "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        }
-      }
-    },
-    "PLAYGROUND": {
-      "USER": "You",
-      "ASSISTANT": "Assistant",
-      "MESSAGE_PLACEHOLDER": "Type your message...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "SELECT_ASSISTANT": "Select Assistant"
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -396,45 +373,21 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
-        "UPDATE": "Update",
-        "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
-          "FEATURES": "Features",
-          "TOOLS": "Tools "
-        },
        "NAME": {
-          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
        },
        "DESCRIPTION": {
-          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
          "ERROR": "The product name is required"
        },
-        "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
-        },
-        "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
-        },
-        "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
-        },
-        "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
-        },
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -444,8 +397,7 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,22 +83,6 @@
      "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
-    },
-    "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Mute Conversation",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,8 +387,7 @@
        "LABEL": "Company Name",
        "PLACEHOLDER": "Wayne Enterprises"
      },
-      "SUBMIT": "Submit",
-      "CANCEL": "Cancel"
+      "SUBMIT": "Submit"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,13 +2,23 @@
  "AGENT_BOTS": {
    "HEADER": "الروبوتات",
    "LOADING_EDITOR": "جار جلب المحرر...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "النظام",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "اسم الروبوت",
+        "PLACEHOLDER": "قم بتسمية الروبوت الخاص بك.",
+        "ERROR": "اسم الروبوت مطلوب."
+      },
+      "DESCRIPTION": {
+        "LABEL": "وصف الروبوت",
+        "PLACEHOLDER": "ماذا يفعل هذا الروبوت؟"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "يرجى إدخال تكوين نبوت CSML الخاص بك أعلاه.",
+        "API_ERROR": "تكوين CSML الخاص بك غير صالح. يرجى إصلاحه والمحاولة مرة أخرى."
+      },
+      "SUBMIT": "التحقق والحفظ"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "اختر الروبوت",
@@ -22,7 +32,7 @@
      "SELECT_PLACEHOLDER": "اختر الروبوت"
    },
    "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "تكوين روبوت جديد",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "API": {
        "SUCCESS_MESSAGE": "تمت إضافة الروبوت بنجاح.",
@@ -30,22 +40,16 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "لم يتم العثور على أي روبوتات. يمكنك إنشاء الروبوت بالنقر على زر 'تكوين روبوت جديد' ↗",
      "LOADING": "جار جلب الروبوتات...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "رابط Webhook"
-      }
+      "TYPE": "نوع الروبوت"
    },
    "DELETE": {
      "BUTTON_TEXT": "حذف",
      "TITLE": "حذف الروبوت",
-      "CONFIRM": {
-        "TITLE": "تأكيد الحذف",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "نعم، احذف",
-        "NO": "لا، احتفظ"
-      },
+      "SUBMIT": "حذف",
+      "CANCEL_BUTTON_TEXT": "إلغاء",
+      "DESCRIPTION": "هل أنت متأكد أنك تريد حذف هذا الروبوت؟ هذا الإجراء لا يمكن التراجع عنه.",
      "API": {
        "SUCCESS_MESSAGE": "تم حذف الروبوت بنجاح.",
        "ERROR_MESSAGE": "تعذر حذف الروبوت. يرجى المحاولة مرة أخرى."
@@ -53,44 +57,17 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "تعديل",
+      "LOADING": "جار جلب الروبوتات...",
      "TITLE": "تعديل الروبوت",
+      "CANCEL_BUTTON_TEXT": "إلغاء",
      "API": {
        "SUCCESS_MESSAGE": "تم تحديث الروبوت بنجاح.",
        "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
      }
    },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "اسم الروبوت",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "اسم الروبوت مطلوب"
-      },
-      "DESCRIPTION": {
-        "LABEL": "الوصف",
-        "PLACEHOLDER": "ماذا يفعل هذا الروبوت؟"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "رابط Webhook",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "اسم الروبوت مطلوب",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "إلغاء",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
    "TYPES": {
-      "WEBHOOK": "روبوت الـWebhook"
+      "WEBHOOK": "روبوت الـWebhook",
+      "CSML": "بوت CSML"
    }
  }
 }
@@ -126,44 +126,6 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "شرط واحد على الأقل مطلوب",
      "ATLEAST_ONE_ACTION_REQUIRED": "إجراء واحد على الأقل مطلوب"
    },
-    "NONE_OPTION": "لا شيء",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "تم إنشاء المحادثة",
-      "CONVERSATION_UPDATED": "تم تحديث المحادثة",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "كتم المحادثة",
-      "SNOOZE_CONVERSATION": "تأجيل المحادثة",
-      "RESOLVE_CONVERSATION": "إعادة فتح المحادثة",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "تغيير الأولوية",
-      "ADD_SLA": "Add SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "البريد الإلكتروني",
-      "INBOX": "صندوق الوارد",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "رقم الهاتف",
-      "STATUS": "الحالة",
-      "BROWSER_LANGUAGE": "لغة المتصفح",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "الدولة",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "المكلَّف",
-      "TEAM_NAME": "الفريق",
-      "PRIORITY": "الأولوية"
-    }
+    "NONE_OPTION": "لا شيء"
  }
 }
@@ -544,9 +544,6 @@
        "WROTE": "كتب",
        "YOU": "أنت",
        "SAVE": "Save note",
-        "EXPAND": "Expand",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,12 +32,10 @@
    "LOADING_CONVERSATIONS": "جاري جلب المحادثات",
    "CANNOT_REPLY": "لا يمكنك الرد بسبب",
    "24_HOURS_WINDOW": "قيد نافذة الـ 24 ساعة",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "لم يتم تعيين هذه المحادثة لك. هل ترغب في تعيين هذه المحادثة لنفسك؟",
    "ASSIGN_TO_ME": "إسناد لي",
    "TWILIO_WHATSAPP_CAN_REPLY": "يمكنك فقط الرد على هذه المحادثة باستخدام رسالة قالب بسبب",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "قيد نافذة الـ 24 ساعة",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "أنت ترد على:",
    "REMOVE_SELECTION": "إزالة التحديد",
    "DOWNLOAD": "تحميل",
@@ -295,7 +293,6 @@
      "CONVERSATION_ACTIONS": "إجراءات المحادثة",
      "CONVERSATION_LABELS": "وسوم المحادثة",
      "CONVERSATION_INFO": "معلومات المحادثة",
-      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
      "PREVIOUS_CONVERSATION": "المحادثات السابقة",
      "MACROS": "ماكروس",
@@ -1,11 +1,5 @@
 {
  "GENERAL_SETTINGS": {
-    "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
-    },
    "TITLE": "إعدادات الحساب",
    "SUBMIT": "تحديث الإعدادات",
    "BACK": "العودة",
@@ -14,26 +8,6 @@
      "ERROR": "تعذر تحديث الإعدادات، الرجاء المحاولة مرة أخرى!",
      "SUCCESS": "تم تحديث إعدادات الحساب بنجاح"
    },
-    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
-      "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
-        "BUTTON_TEXT": "حذف",
-        "DISMISS": "إلغاء",
-        "PLACE_HOLDER": "الرجاء كتابة {accountName} للتأكيد"
-      },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
-      "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
-      }
-    },
    "FORM": {
      "ERROR": "الرجاء إصلاح الأخطاء في النموذج",
      "GENERAL_SECTION": {
@@ -77,7 +51,6 @@
    "UPDATE_CHATWOOT": "يتوفر تحديث {latestChatwootVersion} لـ Chatwoot. الرجاء التحديث.",
    "LEARN_MORE": "اعرف المزيد",
    "PAYMENT_PENDING": "الدفعة الخاصة بك معلقة. الرجاء تحديث معلومات الدفع الخاصة بك للاستمرار في استخدام Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "لقد تجاوز حسابك حدود الاستخدام، يرجى ترقية خطتك للاستمرار في استخدام Chatwoot",
    "OPEN_BILLING": "فتح الفواتير"
  },
@@ -696,8 +696,7 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "ERROR": "Slug is required"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,17 +43,7 @@
        "INBOX_NAME": "اسم صندوق الوارد لقناة التواصل",
        "ADD_NAME": "قم بتعيين اسم لصندوق الوارد الخاص بقناتك الجديدة",
        "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "اختر قيمة",
-        "CREATE_INBOX": "إنشاء قناة تواصل"
-      },
-      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "PICK_A_VALUE": "اختر قيمة"
      },
      "TWITTER": {
        "HELP": "لإضافة حساب تويتر الخاص بك كقناة تواصل، تحتاج إلى مصادقة حسابك على تويتر بك بالنقر على زر \"تسجيل الدخول باستخدام تويتر\" ",
@@ -763,8 +753,7 @@
      "EMAIL": "البريد الإلكتروني",
      "TELEGRAM": "تيليجرام",
      "LINE": "Line",
-      "API": "قناة API",
-      "INSTAGRAM": "Instagram"
+      "API": "قناة API"
    }
  }
 }
@@ -329,34 +329,11 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "إرسال الرسالة...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "أنت",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant",
-      "PROMPTS": {
-        "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
-        },
-        "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
-        },
-        "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        }
-      }
-    },
-    "PLAYGROUND": {
-      "USER": "أنت",
-      "ASSISTANT": "Assistant",
-      "MESSAGE_PLACEHOLDER": "أكتب رسالتك...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "SELECT_ASSISTANT": "Select Assistant"
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -396,45 +373,21 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
-        "UPDATE": "تحديث",
-        "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
-          "FEATURES": "الخصائص",
-          "TOOLS": "Tools "
-        },
        "NAME": {
-          "LABEL": "الاسم",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
        },
        "DESCRIPTION": {
-          "LABEL": "الوصف",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
          "ERROR": "The product name is required"
        },
-        "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
-        },
-        "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
-        },
-        "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
-        },
-        "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
-        },
        "FEATURES": {
          "TITLE": "الخصائص",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -444,8 +397,7 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,22 +83,6 @@
      "ACTION_PARAMETERS_REQUIRED": "معلمات الإجراء مطلوبة",
      "ATLEAST_ONE_CONDITION_REQUIRED": "شرط واحد على الأقل مطلوب",
      "ATLEAST_ONE_ACTION_REQUIRED": "إجراء واحد على الأقل مطلوب"
-    },
-    "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "كتم المحادثة",
-      "SNOOZE_CONVERSATION": "تأجيل المحادثة",
-      "RESOLVE_CONVERSATION": "إعادة فتح المحادثة",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "تغيير الأولوية",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,8 +387,7 @@
        "LABEL": "اسم المنشأة",
        "PLACEHOLDER": "مؤسسة Wayne"
      },
-      "SUBMIT": "إرسال",
-      "CANCEL": "إلغاء"
+      "SUBMIT": "إرسال"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,13 +2,23 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "System",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Bot description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
+      },
+      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
@@ -22,7 +32,7 @@
      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -30,22 +40,16 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
      "LOADING": "Fetching bots...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
-      }
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
      "TITLE": "Delete bot",
-      "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "Yes, Delete",
-        "NO": "No, Keep"
-      },
+      "SUBMIT": "Delete",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
        "SUCCESS_MESSAGE": "Bot deleted successfully.",
        "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -53,44 +57,17 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Edit",
+      "LOADING": "Fetching bots...",
      "TITLE": "Edit bot",
+      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot updated successfully.",
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "Webhook URL",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "Cancel",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -126,44 +126,6 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "None",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "Conversation Created",
-      "CONVERSATION_UPDATED": "Conversation Updated",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Mute Conversation",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "Email",
-      "INBOX": "Inbox",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "Phone Number",
-      "STATUS": "Status",
-      "BROWSER_LANGUAGE": "Browser Language",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "Country",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "Assignee",
-      "TEAM_NAME": "Team",
-      "PRIORITY": "Priority"
-    }
+    "NONE_OPTION": "None"
  }
 }
@@ -544,9 +544,6 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
-        "EXPAND": "Expand",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,12 +32,10 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
@@ -295,7 +293,6 @@
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Conversation Labels",
      "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Previous Conversations",
      "MACROS": "Macros",
@@ -1,11 +1,5 @@
 {
  "GENERAL_SETTINGS": {
-    "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
-    },
    "TITLE": "Account settings",
    "SUBMIT": "Update settings",
    "BACK": "Back",
@@ -14,26 +8,6 @@
      "ERROR": "Could not update settings, try again!",
      "SUCCESS": "Successfully updated account settings"
    },
-    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
-      "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
-        "BUTTON_TEXT": "Delete",
-        "DISMISS": "Cancel",
-        "PLACE_HOLDER": "Please type {accountName} to confirm"
-      },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
-      "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
-      }
-    },
    "FORM": {
      "ERROR": "Please fix form errors",
      "GENERAL_SECTION": {
@@ -77,7 +51,6 @@
    "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
    "LEARN_MORE": "Learn more",
    "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
    "OPEN_BILLING": "Open billing"
  },
@@ -696,8 +696,7 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "ERROR": "Slug is required"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,17 +43,7 @@
        "INBOX_NAME": "Inbox Name",
        "ADD_NAME": "Add a name for your inbox",
        "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "Pick a value",
-        "CREATE_INBOX": "Create Inbox"
-      },
-      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "PICK_A_VALUE": "Pick a value"
      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
@@ -763,8 +753,7 @@
      "EMAIL": "Email",
      "TELEGRAM": "Telegram",
      "LINE": "Line",
-      "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "API": "API Channel"
    }
  }
 }
@@ -329,34 +329,11 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "Send message...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant",
-      "PROMPTS": {
-        "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
-        },
-        "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
-        },
-        "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        }
-      }
-    },
-    "PLAYGROUND": {
-      "USER": "You",
-      "ASSISTANT": "Assistant",
-      "MESSAGE_PLACEHOLDER": "Type your message...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "SELECT_ASSISTANT": "Select Assistant"
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -396,45 +373,21 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
-        "UPDATE": "Update",
-        "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
-          "FEATURES": "Features",
-          "TOOLS": "Tools "
-        },
        "NAME": {
-          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
        },
        "DESCRIPTION": {
-          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
          "ERROR": "The product name is required"
        },
-        "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
-        },
-        "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
-        },
-        "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
-        },
-        "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
-        },
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -444,8 +397,7 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,22 +83,6 @@
      "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
-    },
-    "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Mute Conversation",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,8 +387,7 @@
        "LABEL": "Company Name",
        "PLACEHOLDER": "Wayne Enterprises"
      },
-      "SUBMIT": "Submit",
-      "CANCEL": "Cancel"
+      "SUBMIT": "Submit"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,13 +2,23 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "System",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Bot description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
+      },
+      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
@@ -22,7 +32,7 @@
      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "API": {
        "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -30,22 +40,16 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
      "LOADING": "Fetching bots...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
-      }
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Изтрий",
      "TITLE": "Delete bot",
-      "CONFIRM": {
-        "TITLE": "Потвърди изтриването",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "Да, изтрий",
-        "NO": "Не, запази"
-      },
+      "SUBMIT": "Изтрий",
+      "CANCEL_BUTTON_TEXT": "Отмени",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
        "SUCCESS_MESSAGE": "Bot deleted successfully.",
        "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -53,44 +57,17 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Редактирай",
+      "LOADING": "Fetching bots...",
      "TITLE": "Edit bot",
+      "CANCEL_BUTTON_TEXT": "Отмени",
      "API": {
        "SUCCESS_MESSAGE": "Bot updated successfully.",
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Описание",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "Webhook URL",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "Отмени",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -126,44 +126,6 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "Нито един",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "Conversation Created",
-      "CONVERSATION_UPDATED": "Conversation Updated",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Заглушаване на разговора",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "Email",
-      "INBOX": "Входяща кутия",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "Phone Number",
-      "STATUS": "Статус",
-      "BROWSER_LANGUAGE": "Език на браузъра",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "Държава",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "Assignee",
-      "TEAM_NAME": "Team",
-      "PRIORITY": "Priority"
-    }
+    "NONE_OPTION": "Нито един"
  }
 }
@@ -544,9 +544,6 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
-        "EXPAND": "Expand",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,12 +32,10 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
@@ -295,7 +293,6 @@
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Етикети на разговора",
      "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Предишни разговори",
      "MACROS": "Macros",
@@ -1,11 +1,5 @@
 {
  "GENERAL_SETTINGS": {
-    "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
-    },
    "TITLE": "Account settings",
    "SUBMIT": "Update settings",
    "BACK": "Back",
@@ -14,26 +8,6 @@
      "ERROR": "Could not update settings, try again!",
      "SUCCESS": "Successfully updated account settings"
    },
-    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
-      "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
-        "BUTTON_TEXT": "Изтрий",
-        "DISMISS": "Отмени",
-        "PLACE_HOLDER": "Please type {accountName} to confirm"
-      },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
-      "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
-      }
-    },
    "FORM": {
      "ERROR": "Please fix form errors",
      "GENERAL_SECTION": {
@@ -77,7 +51,6 @@
    "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
    "LEARN_MORE": "Learn more",
    "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
    "OPEN_BILLING": "Open billing"
  },
@@ -696,8 +696,7 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "ERROR": "Slug is required"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,17 +43,7 @@
        "INBOX_NAME": "Inbox Name",
        "ADD_NAME": "Add a name for your inbox",
        "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "Pick a value",
-        "CREATE_INBOX": "Create Inbox"
-      },
-      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "PICK_A_VALUE": "Pick a value"
      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
@@ -763,8 +753,7 @@
      "EMAIL": "Имейл",
      "TELEGRAM": "Telegram",
      "LINE": "Line",
-      "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "API": "API Channel"
    }
  }
 }
@@ -329,34 +329,11 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "Изпрати съобщение...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant",
-      "PROMPTS": {
-        "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
-        },
-        "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
-        },
-        "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        }
-      }
-    },
-    "PLAYGROUND": {
-      "USER": "You",
-      "ASSISTANT": "Assistant",
-      "MESSAGE_PLACEHOLDER": "Напишете вашето съобщение...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "SELECT_ASSISTANT": "Select Assistant"
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -396,45 +373,21 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
-        "UPDATE": "Update",
-        "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
-          "FEATURES": "Features",
-          "TOOLS": "Tools "
-        },
        "NAME": {
-          "LABEL": "Име",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
        },
        "DESCRIPTION": {
-          "LABEL": "Описание",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
          "ERROR": "The product name is required"
        },
-        "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
-        },
-        "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
-        },
-        "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
-        },
-        "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
-        },
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -444,8 +397,7 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,22 +83,6 @@
      "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
-    },
-    "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Заглушаване на разговора",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,8 +387,7 @@
        "LABEL": "Име на фирма",
        "PLACEHOLDER": "Wayne Enterprises"
      },
-      "SUBMIT": "Изпращане",
-      "CANCEL": "Отмени"
+      "SUBMIT": "Изпращане"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,13 +2,23 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "S'està carregant l'editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "Sistema",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "Nom del bot",
+        "PLACEHOLDER": "Anomena el teu bot.",
+        "ERROR": "El nom del bot és obligatori."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Descripció del bot",
+        "PLACEHOLDER": "Què fa aquest bot?"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "Introdueix la configuració del bot CSML més amunt.",
+        "API_ERROR": "La vostra configuració CSML no és vàlida. Arregla-ho i torna-ho a provar."
+      },
+      "SUBMIT": "Valida i desa"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Selecciona un bot d'agent",
@@ -22,7 +32,7 @@
      "SELECT_PLACEHOLDER": "Selecciona el bot"
    },
    "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Configura el nou bot",
      "CANCEL_BUTTON_TEXT": "Cancel·la",
      "API": {
        "SUCCESS_MESSAGE": "Bot afegit correctament.",
@@ -30,22 +40,16 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "No s'han trobat bots. Pots crear un bot fent clic al botó \"Configura un bot nou\" ↗",
      "LOADING": "S'estan obtenint bots...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "URL del webhook"
-      }
+      "TYPE": "Tipus de bot"
    },
    "DELETE": {
      "BUTTON_TEXT": "Esborrar",
      "TITLE": "Suprimeix el bot",
-      "CONFIRM": {
-        "TITLE": "Confirma l'esborrat",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "Si, esborra",
-        "NO": "No, segueix"
-      },
+      "SUBMIT": "Esborrar",
+      "CANCEL_BUTTON_TEXT": "Cancel·la",
+      "DESCRIPTION": "Estàs segur que vols suprimir aquest bot? Aquesta acció és irreversible.",
      "API": {
        "SUCCESS_MESSAGE": "S'ha esborrat el bot correctament.",
        "ERROR_MESSAGE": "No s'ha pogut eliminar el bot. Torneu-ho a provar més endavant."
@@ -53,44 +57,17 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Edita",
+      "LOADING": "S'estan obtenint bots...",
      "TITLE": "Edita el bot",
+      "CANCEL_BUTTON_TEXT": "Cancel·la",
      "API": {
        "SUCCESS_MESSAGE": "Bot actualitzat correctament.",
        "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
      }
    },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "Nom del bot",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "El nom del bot és obligatori"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Descripció",
-        "PLACEHOLDER": "Què fa aquest bot?"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "URL del webhook",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "El nom del bot és obligatori",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "Cancel·la",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -126,44 +126,6 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "Ningú",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "Conversa Creada",
-      "CONVERSATION_UPDATED": "Conversa Actualitzada",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Silencia la conversa",
-      "SNOOZE_CONVERSATION": "Posposa la conversa",
-      "RESOLVE_CONVERSATION": "Resol la conversa",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Canvia la prioritat",
-      "ADD_SLA": "Afegeix SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "Correu electrònic",
-      "INBOX": "Safata d'entrada",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "Número de telèfon",
-      "STATUS": "Estat",
-      "BROWSER_LANGUAGE": "Idioma del navegador",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "País",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "Cessionari",
-      "TEAM_NAME": "Equip",
-      "PRIORITY": "Prioritat"
-    }
+    "NONE_OPTION": "Ningú"
  }
 }
@@ -544,9 +544,6 @@
        "WROTE": "va escriure",
        "YOU": "Tu",
        "SAVE": "Save note",
-        "EXPAND": "Expandeix",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
--- a/Show More
+++ b/Show More