refactor: split connection timeout handling into modular concerns

- Extract query inspection logic to Database::QueryInspection
- Extract query logging to Database::QueryLogging
- Move connection diagnostics to Database::ConnectionDiagnostics
- Fix all rubocop issues by improving code organization

.github/workflows/frontend-fe.yml

@@ -10,7 +10,7 @@ on:
 
 jobs:
   test:
-    runs-on: ubuntu-22.04
+    runs-on: ubuntu-20.04
 
     steps:
       - uses: actions/checkout@v4

.github/workflows/nightly_installer.yml

@@ -2,7 +2,7 @@
 # #
 # # Linux nightly installer action
 # # This action will try to install and setup
-# # chatwoot on an Ubuntu 22.04 machine using
+# # chatwoot on an Ubuntu 20.04 machine using
 # # the linux installer script.
 # #
 # # This is set to run daily at midnight.

.github/workflows/run_foss_spec.yml

@@ -9,7 +9,7 @@ on:
 
 jobs:
   test:
-    runs-on: ubuntu-22.04
+    runs-on: ubuntu-20.04
     services:
       postgres:
         image: pgvector/pgvector:pg15

.github/workflows/size-limit.yml

@@ -7,7 +7,7 @@ on:
 
 jobs:
   test:
-    runs-on: ubuntu-22.04
+    runs-on: ubuntu-20.04
 
     steps:
       - uses: actions/checkout@v4

.gitignore

@@ -91,6 +91,3 @@ yarn-debug.log*
 # Vite uses dotenv and suggests to ignore local-only env files. See
 # https://vitejs.dev/guide/env-and-mode.html#env-files
 *.local
-
-# Claude.ai config file
-CLAUDE.md

.husky/pre-commit

@@ -4,8 +4,8 @@
 # lint js and vue files
 npx --no-install lint-staged
 
-# lint only staged ruby files that still exist (not deleted)
+# lint only staged ruby files
-git diff --name-only --cached | xargs -I {} sh -c 'test -f "{}" && echo "{}"' | grep '\.rb$' | xargs -I {} bundle exec rubocop --force-exclusion -a "{}" || true
+git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a
 
 # stage rubocop changes to files
-git diff --name-only --cached | xargs -I {} sh -c 'test -f "{}" && git add "{}"' || true
+git diff --name-only --cached | xargs git add

Gemfile

@@ -173,7 +173,6 @@ gem 'pgvector'
 # Convert Website HTML to Markdown
 gem 'reverse_markdown'
 
-gem 'iso-639'
 gem 'ruby-openai'
 
 gem 'shopify_api'

Gemfile.lock

@@ -378,8 +378,6 @@ GEM
     io-console (0.6.0)
     irb (1.7.2)
       reline (>= 0.3.6)
-    iso-639 (0.3.8)
-      csv
     jbuilder (2.11.5)
       actionview (>= 5.0.0)
       activesupport (>= 5.0.0)
@@ -485,7 +483,7 @@ GEM
       uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.20)
+    net-imap (0.4.19)
       date
       net-protocol
     net-pop (0.1.2)
@@ -501,14 +499,14 @@ GEM
     newrelic_rpm (9.6.0)
       base64
     nio4r (2.7.3)
-    nokogiri (1.18.8)
+    nokogiri (1.18.3)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.18.8-arm64-darwin)
+    nokogiri (1.18.3-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.18.8-x86_64-darwin)
+    nokogiri (1.18.3-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.18.8-x86_64-linux-gnu)
+    nokogiri (1.18.3-x86_64-linux-gnu)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -915,7 +913,6 @@ DEPENDENCIES
   hashie
   html2text
   image_processing
-  iso-639
   jbuilder
   json_refs
   json_schemer

README.md

@@ -1,11 +1,22 @@
-<img src="./.github/screenshots/header.png#gh-light-mode-only" width="100%" alt="Header light mode"/>
+## 🚨 Note: This branch is unstable. For the stable branch's source code, please use the branch [3.x](https://github.com/chatwoot/chatwoot/tree/3.x)
-<img src="./.github/screenshots/header-dark.png#gh-dark-mode-only" width="100%" alt="Header dark mode"/>
+
+
+<img src="https://user-images.githubusercontent.com/2246121/282256557-1570674b-d142-4198-9740-69404cc6a339.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282256632-87f6a01b-6467-4e0e-8a93-7bbf66d03a17.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
 ___
 
 # Chatwoot
 
-The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+<p>
+  <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
+     <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
+  </a>
+  <a href="https://marketplace.digitalocean.com/apps/chatwoot?refcode=f2238426a2a8" alt="Deploy to DigitalOcean">
+     <img width="200" alt="Deploy to DO" src="https://www.deploytodo.com/do-btn-blue.svg"/>
+  </a>
+</p>
 
 <p>
   <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
@@ -20,71 +31,41 @@ The modern customer support platform, an open-source alternative to Intercom, Ze
   <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>
 </p>
 
+<img src="https://user-images.githubusercontent.com/2246121/282255783-ee8a50c9-f42d-4752-8201-2d59965a663d.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282255784-3d1994ec-d895-4ff5-ac68-d819987e1869.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
-<p>
+Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
-  <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
-     <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
-  </a>
-  <a href="https://marketplace.digitalocean.com/apps/chatwoot?refcode=f2238426a2a8" alt="Deploy to DigitalOcean">
-     <img width="200" alt="Deploy to DO" src="https://www.deploytodo.com/do-btn-blue.svg"/>
-  </a>
-</p>
 
-<img src="./.github/screenshots/dashboard.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+## Features
-<img src="./.github/screenshots/dashboard-dark.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
----
+Chatwoot supports the following conversation channels:
 
-Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
+ - **Website**: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
+ - **Facebook**: Connect your Facebook pages and start replying to the direct messages to your page.
+ - **Instagram**: Connect your Instagram profile and start replying to the direct messages.
+ - **Twitter**: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
+ - **Telegram**: Connect your Telegram bot and reply to your customers right from a single dashboard.
+ - **WhatsApp**: Connect your WhatsApp business account and manage the conversation in Chatwoot.
+ - **Line**: Connect your Line account and manage the conversations in Chatwoot.
+ - **SMS**: Connect your Twilio SMS account and reply to the SMS queries in Chatwoot.
+ - **API Channel**: Build custom communication channels using our API channel.
+ - **Email**: Forward all your email queries to Chatwoot and view it in our integrated dashboard.
 
-### ✨ Captain – AI Agent for Support
+And more.
 
-Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain [here](https://chwt.app/captain-docs).
+Other features include:
-
-### 💬 Omnichannel Support Desk
-
-Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
-
-### 📚 Help center portal
-
-Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
-
-### 🗂️ Other features
-
-#### Collaboration & Productivity
-
-- Private Notes and @mentions for internal team discussions.
-- Labels to organize and categorize conversations.
-- Keyboard Shortcuts and a Command Bar for quick navigation.
-- Canned Responses to reply faster to frequently asked questions.
-- Auto-Assignment to route conversations based on agent availability.
-- Multi-lingual Support to serve customers in multiple languages.
-- Custom Views and Filters for better inbox organization.
-- Business Hours and Auto-Responders to manage response expectations.
-- Teams and Automation tools for scaling support workflows.
-- Agent Capacity Management to balance workload across the team.
-
-#### Customer Data & Segmentation
-- Contact Management with profiles and interaction history.
-- Contact Segments and Notes for targeted communication.
-- Campaigns to proactively engage customers.
-- Custom Attributes for storing additional customer data.
-- Pre-Chat Forms to collect user information before starting conversations.
-
-#### Integrations
-- Slack Integration to manage conversations directly from Slack.
-- Dialogflow Integration for chatbot automation.
-- Dashboard Apps to embed internal tools within Chatwoot.
-- Shopify Integration to view and manage customer orders right within Chatwoot.
-- Use Google Translate to translate messages from your customers in realtime.
-- Create and manage Linear tickets within Chatwoot.
-
-#### Reports & Insights
-- Live View of ongoing conversations for real-time monitoring.
-- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
-- CSAT Reports to measure customer satisfaction.
-- Downloadable Reports for offline analysis and reporting.
 
+- **CRM**: Save all your customer information right inside Chatwoot, use contact notes to log emails, phone calls, or meeting notes.
+- **Custom Attributes**: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
+- **Shared multi-brand inboxes**: Manage multiple brands or pages using a shared inbox.
+- **Private notes**: Use @mentions and private notes to communicate internally about a conversation.
+- **Canned responses (Saved replies)**: Improve the response rate by adding saved replies for frequently asked questions.
+- **Conversation Labels**: Use conversation labels to create custom workflows.
+- **Auto assignment**: Chatwoot intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
+- **Conversation continuity**: If the user has provided an email address through the chat widget, Chatwoot will send an email to the customer under the agent name so that the user can continue the conversation over the email.
+- **Multi-lingual support**: Chatwoot supports 10+ languages.
+- **Powerful API & Webhooks**: Extend the capability of the software using Chatwoot’s webhooks and APIs.
+- **Integrations**: Chatwoot natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.
 
 ## Documentation
 
@@ -126,11 +107,13 @@ For other supported options, checkout our [deployment page](https://chatwoot.com
 
 Looking to report a vulnerability? Please refer our [SECURITY.md](./SECURITY.md) file.
 
-## Community
+
+## Community? Questions? Support ?
 
 If you need help or just want to hang out, come, say hi on our [Discord](https://discord.gg/cJXdrwS) server.
 
-## Contributors
+
+## Contributors ✨
 
 Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contributors):
 

app/builders/campaigns/campaign_conversation_builder.rb

@@ -9,7 +9,7 @@ class Campaigns::CampaignConversationBuilder
       @contact_inbox.lock!
 
       # We won't send campaigns if a conversation is already present
-      raise 'Conversation already present' if @contact_inbox.reload.conversations.present?
+      raise 'Conversation alread present' if @contact_inbox.reload.conversations.present?
 
       @conversation = ::Conversation.create!(conversation_params)
       Messages::MessageBuilder.new(@campaign.sender, @conversation, message_params).perform

app/builders/contact_inbox_builder.rb

@@ -64,40 +64,5 @@ class ContactInboxBuilder
       inbox_id: @inbox.id,
       source_id: @source_id
     )
-  rescue ActiveRecord::RecordNotUnique
-    Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
-    update_old_contact_inbox
-    retry
-  end
-
-  def update_old_contact_inbox
-    # The race condition occurs when there’s a contact inbox with the
-    # same source ID but linked to a different contact. This can happen
-    # if the agent updates the contact’s email or phone number, or
-    # if the contact is merged with another.
-    #
-    # We update the old contact inbox source_id to a random value to
-    # avoid disrupting the current flow. However, the root cause of
-    # this issue is a flaw in the contact inbox model design.
-    # Contact inbox is essentially tracking a session and is not
-    # needed for non-live chat channels.
-    raise ActiveRecord::RecordNotUnique unless allowed_channels?
-
-    contact_inbox = ::ContactInbox.find_by(inbox_id: @inbox.id, source_id: @source_id)
-    return if contact_inbox.blank?
-
-    contact_inbox.update!(source_id: new_source_id)
-  end
-
-  def new_source_id
-    if @inbox.whatsapp? || @inbox.sms? || @inbox.twilio?
-      "whatsapp:#{@source_id}#{rand(100)}"
-    else
-      "#{rand(10)}#{@source_id}"
-    end
-  end
-
-  def allowed_channels?
-    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp?
   end
 end

app/builders/contact_inbox_with_contact_builder.rb

@@ -63,33 +63,9 @@ class ContactInboxWithContactBuilder
     contact = find_contact_by_identifier(contact_attributes[:identifier])
     contact ||= find_contact_by_email(contact_attributes[:email])
     contact ||= find_contact_by_phone_number(contact_attributes[:phone_number])
-    contact ||= find_contact_by_instagram_source_id(source_id) if instagram_channel?
-
     contact
   end
 
-  def instagram_channel?
-    inbox.channel_type == 'Channel::Instagram'
-  end
-
-  # There might be existing contact_inboxes created through Channel::FacebookPage
-  # with the same Instagram source_id. New Instagram interactions should create fresh contact_inboxes
-  # while still reusing contacts if found in Facebook channels so that we can create
-  # new conversations with the same contact.
-  def find_contact_by_instagram_source_id(instagram_id)
-    return if instagram_id.blank?
-
-    existing_contact_inbox = ContactInbox.joins(:inbox)
-                                         .where(source_id: instagram_id)
-                                         .where(
-                                           'inboxes.channel_type = ? AND inboxes.account_id = ?',
-                                           'Channel::FacebookPage',
-                                           account.id
-                                         ).first
-
-    existing_contact_inbox&.contact
-  end
-
   def find_contact_by_identifier(identifier)
     return if identifier.blank?
 

app/builders/messages/instagram/base_message_builder.rb

@@ -1,178 +0,0 @@
-class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuilder
-  attr_reader :messaging
-
-  def initialize(messaging, inbox, outgoing_echo: false)
-    super()
-    @messaging = messaging
-    @inbox = inbox
-    @outgoing_echo = outgoing_echo
-  end
-
-  def perform
-    return if @inbox.channel.reauthorization_required?
-
-    ActiveRecord::Base.transaction do
-      build_message
-    end
-  rescue StandardError => e
-    handle_error(e)
-  end
-
-  private
-
-  def attachments
-    @messaging[:message][:attachments] || {}
-  end
-
-  def message_type
-    @outgoing_echo ? :outgoing : :incoming
-  end
-
-  def message_identifier
-    message[:mid]
-  end
-
-  def message_source_id
-    @outgoing_echo ? recipient_id : sender_id
-  end
-
-  def message_is_unsupported?
-    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
-  end
-
-  def sender_id
-    @messaging[:sender][:id]
-  end
-
-  def recipient_id
-    @messaging[:recipient][:id]
-  end
-
-  def message
-    @messaging[:message]
-  end
-
-  def contact
-    @contact ||= @inbox.contact_inboxes.find_by(source_id: message_source_id)&.contact
-  end
-
-  def conversation
-    @conversation ||= set_conversation_based_on_inbox_config
-  end
-
-  def set_conversation_based_on_inbox_config
-    if @inbox.lock_to_single_conversation
-      find_conversation_scope.order(created_at: :desc).first || build_conversation
-    else
-      find_or_build_for_multiple_conversations
-    end
-  end
-
-  def find_conversation_scope
-    Conversation.where(conversation_params)
-  end
-
-  def find_or_build_for_multiple_conversations
-    last_conversation = find_conversation_scope.where.not(status: :resolved).order(created_at: :desc).first
-    return build_conversation if last_conversation.nil?
-
-    last_conversation
-  end
-
-  def message_content
-    @messaging[:message][:text]
-  end
-
-  def story_reply_attributes
-    message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
-  end
-
-  def message_reply_attributes
-    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
-  end
-
-  def build_message
-    # Duplicate webhook events may be sent for the same message
-    # when a user is connected to the Instagram account through both Messenger and Instagram login.
-    # There is chance for echo events to be sent for the same message.
-    # Therefore, we need to check if the message already exists before creating it.
-    return if message_already_exists?
-
-    return if message_content.blank? && all_unsupported_files?
-
-    @message = conversation.messages.create!(message_params)
-    save_story_id
-
-    attachments.each do |attachment|
-      process_attachment(attachment)
-    end
-  end
-
-  def save_story_id
-    return if story_reply_attributes.blank?
-
-    @message.save_story_info(story_reply_attributes)
-  end
-
-  def build_conversation
-    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: message_source_id)
-    Conversation.create!(conversation_params.merge(
-                           contact_inbox_id: @contact_inbox.id,
-                           additional_attributes: additional_conversation_attributes
-                         ))
-  end
-
-  def additional_conversation_attributes
-    {}
-  end
-
-  def conversation_params
-    {
-      account_id: @inbox.account_id,
-      inbox_id: @inbox.id,
-      contact_id: contact.id
-    }
-  end
-
-  def message_params
-    params = {
-      account_id: conversation.account_id,
-      inbox_id: conversation.inbox_id,
-      message_type: message_type,
-      source_id: message_identifier,
-      content: message_content,
-      sender: @outgoing_echo ? nil : contact,
-      content_attributes: {
-        in_reply_to_external_id: message_reply_attributes
-      }
-    }
-
-    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
-    params
-  end
-
-  def message_already_exists?
-    cw_message = conversation.messages.where(
-      source_id: @messaging[:message][:mid]
-    ).first
-
-    cw_message.present?
-  end
-
-  def all_unsupported_files?
-    return if attachments.empty?
-
-    attachments_type = attachments.pluck(:type).uniq.first
-    unsupported_file_type?(attachments_type)
-  end
-
-  def handle_error(error)
-    ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception
-    true
-  end
-
-  # Abstract methods to be implemented by subclasses
-  def get_story_object_from_source_id(source_id)
-    raise NotImplementedError
-  end
-end

app/builders/messages/instagram/message_builder.rb

@@ -1,42 +1,200 @@
-class Messages::Instagram::MessageBuilder < Messages::Instagram::BaseMessageBuilder
+# This class creates both outgoing messages from chatwoot and echo outgoing messages based on the flag `outgoing_echo`
+# Assumptions
+# 1. Incase of an outgoing message which is echo, source_id will NOT be nil,
+#    based on this we are showing "not sent from chatwoot" message in frontend
+#    Hence there is no need to set user_id in message for outgoing echo messages.
+
+class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
+  attr_reader :messaging
+
   def initialize(messaging, inbox, outgoing_echo: false)
-    super(messaging, inbox, outgoing_echo: outgoing_echo)
+    super()
+    @messaging = messaging
+    @inbox = inbox
+    @outgoing_echo = outgoing_echo
+  end
+
+  def perform
+    return if @inbox.channel.reauthorization_required?
+
+    ActiveRecord::Base.transaction do
+      build_message
+    end
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Instagram authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
+    @inbox.channel.authorization_error!
+    raise
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
+    true
   end
 
   private
 
-  def get_story_object_from_source_id(source_id)
+  def attachments
-    url = "#{base_uri}/#{source_id}?fields=story,from&access_token=#{@inbox.channel.access_token}"
+    @messaging[:message][:attachments] || {}
-
-    response = HTTParty.get(url)
-
-    return JSON.parse(response.body).with_indifferent_access if response.success?
-
-    # Create message first if it doesn't exist
-    @message ||= conversation.messages.create!(message_params)
-    handle_error_response(response)
-    nil
   end
 
-  def handle_error_response(response)
+  def message_type
-    parsed_response = JSON.parse(response.body)
+    @outgoing_echo ? :outgoing : :incoming
-    error_code = parsed_response.dig('error', 'code')
-
-    # https://developers.facebook.com/docs/messenger-platform/error-codes
-    # Access token has expired or become invalid.
-    channel.authorization_error! if error_code == 190
-
-    # There was a problem scraping data from the provided link.
-    # https://developers.facebook.com/docs/graph-api/guides/error-handling/ search for error code 1609005
-    if error_code == 1_609_005
-      @message.attachments.destroy_all
-      @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
   end
 
-    Rails.logger.error("[InstagramStoryFetchError]: #{parsed_response.dig('error', 'message')} #{error_code}")
+  def message_identifier
+    message[:mid]
   end
 
-  def base_uri
+  def message_source_id
-    "https://graph.instagram.com/#{GlobalConfigService.load('INSTAGRAM_API_VERSION', 'v22.0')}"
+    @outgoing_echo ? recipient_id : sender_id
+  end
+
+  def message_is_unsupported?
+    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
+  end
+
+  def sender_id
+    @messaging[:sender][:id]
+  end
+
+  def recipient_id
+    @messaging[:recipient][:id]
+  end
+
+  def message
+    @messaging[:message]
+  end
+
+  def contact
+    @contact ||= @inbox.contact_inboxes.find_by(source_id: message_source_id)&.contact
+  end
+
+  def conversation
+    @conversation ||= set_conversation_based_on_inbox_config
+  end
+
+  def instagram_direct_message_conversation
+    Conversation.where(conversation_params)
+                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
+  end
+
+  def set_conversation_based_on_inbox_config
+    if @inbox.lock_to_single_conversation
+      instagram_direct_message_conversation.order(created_at: :desc).first || build_conversation
+    else
+      find_or_build_for_multiple_conversations
     end
   end
+
+  def find_or_build_for_multiple_conversations
+    last_conversation = instagram_direct_message_conversation.where.not(status: :resolved).order(created_at: :desc).first
+
+    return build_conversation if last_conversation.nil?
+
+    last_conversation
+  end
+
+  def message_content
+    @messaging[:message][:text]
+  end
+
+  def story_reply_attributes
+    message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
+  end
+
+  def message_reply_attributes
+    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
+  end
+
+  def build_message
+    return if @outgoing_echo && already_sent_from_chatwoot?
+    return if message_content.blank? && all_unsupported_files?
+
+    @message = conversation.messages.create!(message_params)
+    save_story_id
+
+    attachments.each do |attachment|
+      process_attachment(attachment)
+    end
+  end
+
+  def save_story_id
+    return if story_reply_attributes.blank?
+
+    @message.save_story_info(story_reply_attributes)
+  end
+
+  def build_conversation
+    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: message_source_id)
+
+    Conversation.create!(conversation_params.merge(
+                           contact_inbox_id: @contact_inbox.id,
+                           additional_attributes: { type: 'instagram_direct_message' }
+                         ))
+  end
+
+  def conversation_params
+    {
+      account_id: @inbox.account_id,
+      inbox_id: @inbox.id,
+      contact_id: contact.id
+    }
+  end
+
+  def message_params
+    params = {
+      account_id: conversation.account_id,
+      inbox_id: conversation.inbox_id,
+      message_type: message_type,
+      source_id: message_identifier,
+      content: message_content,
+      sender: @outgoing_echo ? nil : contact,
+      content_attributes: {
+        in_reply_to_external_id: message_reply_attributes
+      }
+    }
+
+    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
+    params
+  end
+
+  def already_sent_from_chatwoot?
+    cw_message = conversation.messages.where(
+      source_id: @messaging[:message][:mid]
+    ).first
+
+    cw_message.present?
+  end
+
+  def all_unsupported_files?
+    return if attachments.empty?
+
+    attachments_type = attachments.pluck(:type).uniq.first
+    unsupported_file_type?(attachments_type)
+  end
+
+  ### Sample response
+  # {
+  #   "object": "instagram",
+  #   "entry": [
+  #     {
+  #       "id": "<IGID>",// ig id of the business
+  #       "time": 1569262486134,
+  #       "messaging": [
+  #         {
+  #           "sender": {
+  #             "id": "<IGSID>"
+  #           },
+  #           "recipient": {
+  #             "id": "<IGID>"
+  #           },
+  #           "timestamp": 1569262485349,
+  #           "message": {
+  #             "mid": "<MESSAGE_ID>",
+  #             "text": "<MESSAGE_CONTENT>"
+  #           }
+  #         }
+  #       ]
+  #     }
+  #   ],
+  # }
+end

app/builders/messages/instagram/messenger/message_builder.rb

@@ -1,33 +0,0 @@
-class Messages::Instagram::Messenger::MessageBuilder < Messages::Instagram::BaseMessageBuilder
-  def initialize(messaging, inbox, outgoing_echo: false)
-    super(messaging, inbox, outgoing_echo: outgoing_echo)
-  end
-
-  private
-
-  def get_story_object_from_source_id(source_id)
-    k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
-    k.get_object(source_id, fields: %w[story from]) || {}
-  rescue Koala::Facebook::AuthenticationError
-    @inbox.channel.authorization_error!
-    raise
-  rescue Koala::Facebook::ClientError => e
-    # The exception occurs when we are trying fetch the deleted story or blocked story.
-    @message.attachments.destroy_all
-    @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
-    Rails.logger.error e
-    {}
-  rescue StandardError => e
-    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
-    {}
-  end
-
-  def find_conversation_scope
-    Conversation.where(conversation_params)
-                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
-  end
-
-  def additional_conversation_attributes
-    { type: 'instagram_direct_message' }
-  end
-end

app/builders/messages/messenger/message_builder.rb

@@ -68,8 +68,20 @@ class Messages::Messenger::MessageBuilder
     message.save!
   end
 
-  # This is a placeholder method to be overridden by child classes
+  def get_story_object_from_source_id(source_id)
-  def get_story_object_from_source_id(_source_id)
+    k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
+    k.get_object(source_id, fields: %w[story from]) || {}
+  rescue Koala::Facebook::AuthenticationError
+    @inbox.channel.authorization_error!
+    raise
+  rescue Koala::Facebook::ClientError => e
+    # The exception occurs when we are trying fetch the deleted story or blocked story.
+    @message.attachments.destroy_all
+    @message.update(content: I18n.t('conversations.messages.instagram_deleted_story_content'))
+    Rails.logger.error e
+    {}
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
     {}
   end
 

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -37,7 +37,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: {})
+    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
   end
 
   def process_avatar_from_url

app/controllers/api/v1/accounts/agents_controller.rb

@@ -72,7 +72,7 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
   end
 
   def allowed_agent_params
-    [:name, :email, :role, :availability, :auto_offline]
+    [:name, :email, :name, :role, :availability, :auto_offline]
   end
 
   def agent_params

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -1,21 +1,17 @@
 class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::Contacts::BaseController
   def index
-    # Start with all conversations for this contact
+    @conversations = Current.account.conversations.includes(
-    conversations = Current.account.conversations.includes(
       :assignee, :contact, :inbox, :taggings
-    ).where(contact_id: @contact.id)
+    ).where(inbox_id: inbox_ids, contact_id: @contact.id).order(last_activity_at: :desc).limit(20)
+  end
 
-    # Apply permission-based filtering using the existing service
+  private
-    conversations = Conversations::PermissionFilterService.new(
-      conversations,
-      Current.user,
-      Current.account
-    ).perform
 
-    # Only allow conversations from inboxes the user has access to
+  def inbox_ids
-    inbox_ids = Current.user.assigned_inboxes.pluck(:id)
+    if Current.user.administrator? || Current.user.agent?
-    conversations = conversations.where(inbox_id: inbox_ids)
+      Current.user.assigned_inboxes.pluck(:id)
-
+    else
-    @conversations = conversations.order(last_activity_at: :desc).limit(20)
+      []
+    end
   end
 end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -163,16 +163,9 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     @contact.custom_attributes
   end
 
-  def contact_additional_attributes
-    return @contact.additional_attributes.merge(permitted_params[:additional_attributes]) if permitted_params[:additional_attributes]
-
-    @contact.additional_attributes
-  end
-
   def contact_update_params
-    permitted_params.except(:custom_attributes, :avatar_url)
+    # we want the merged custom attributes not the original one
-                    .merge({ custom_attributes: contact_custom_attributes })
+    permitted_params.except(:custom_attributes, :avatar_url).merge({ custom_attributes: contact_custom_attributes })
-                    .merge({ additional_attributes: contact_additional_attributes })
   end
 
   def set_include_contact_inboxes

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -1,6 +1,4 @@
 class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::Conversations::BaseController
-  before_action :ensure_api_inbox, only: :update
-
   def index
     @messages = message_finder.perform
   end
@@ -13,11 +11,6 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
     render_could_not_create_error(e.message)
   end
 
-  def update
-    Messages::StatusUpdateService.new(message, permitted_params[:status], permitted_params[:external_error]).perform
-    @message = message
-  end
-
   def destroy
     ActiveRecord::Base.transaction do
       message.update!(content: I18n.t('conversations.messages.deleted'), content_type: :text, content_attributes: { deleted: true })
@@ -28,9 +21,7 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
   def retry
     return if message.blank?
 
-    service = Messages::StatusUpdateService.new(message, 'sent')
+    message.update!(status: :sent, content_attributes: {})
-    service.perform
-    message.update!(content_attributes: {})
     ::SendReplyJob.perform_later(message.id)
   rescue StandardError => e
     render_could_not_create_error(e.message)
@@ -65,16 +56,10 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
   end
 
   def permitted_params
-    params.permit(:id, :target_language, :status, :external_error)
+    params.permit(:id, :target_language)
   end
 
   def already_translated_content_available?
     message.translations.present? && message.translations[permitted_params[:target_language]].present?
   end
-
-  # API inbox check
-  def ensure_api_inbox
-    # Only API inboxes can update messages
-    render json: { error: 'Message status update is only allowed for API inboxes' }, status: :forbidden unless @conversation.inbox.api?
-  end
 end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -48,7 +48,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def filter
-    result = ::Conversations::FilterService.new(params.permit!, current_user, current_account).perform
+    result = ::Conversations::FilterService.new(params.permit!, current_user).perform
     @conversations = result[:conversations]
     @conversations_count = result[:count]
   rescue CustomExceptions::CustomFilter::InvalidAttribute,

app/controllers/api/v1/accounts/instagram/authorizations_controller.rb

@@ -1,30 +0,0 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
-  include InstagramConcern
-  include Instagram::IntegrationHelper
-  before_action :check_authorization
-
-  def create
-    # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
-    redirect_url = instagram_client.auth_code.authorize_url(
-      {
-        redirect_uri: "#{base_url}/instagram/callback",
-        scope: REQUIRED_SCOPES.join(','),
-        enable_fb_login: '0',
-        force_authentication: '1',
-        response_type: 'code',
-        state: generate_instagram_token(Current.account.id)
-      }
-    )
-    if redirect_url
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
-end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -9,6 +9,11 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     @portals = Current.account.portals
   end
 
+  def add_members
+    agents = Current.account.agents.where(id: portal_member_params[:member_ids])
+    @portal.members << agents
+  end
+
   def show
     @all_articles = @portal.articles
     @articles = @all_articles.search(locale: params[:locale])
@@ -80,6 +85,10 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     { channel_web_widget_id: inbox.channel.id }
   end
 
+  def portal_member_params
+    params.require(:portal).permit(:account_id, member_ids: [])
+  end
+
   def set_current_page
     @current_page = params[:page] || 1
   end

app/controllers/api/v1/accounts_controller.rb

@@ -44,9 +44,8 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def update
-    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
+    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
     @account.custom_attributes.merge!(custom_attributes_params)
-    @account.settings.merge!(settings_params)
     @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
     @account.save!
   end
@@ -84,17 +83,13 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
   def custom_attributes_params
     params.permit(:industry, :company_size, :timezone)
   end
 
-  def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message)
-  end
-
   def check_signup_enabled
     raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
   end

app/controllers/api/v1/widget/campaigns_controller.rb

@@ -2,15 +2,10 @@ class Api::V1::Widget::CampaignsController < Api::V1::Widget::BaseController
   skip_before_action :set_contact
 
   def index
-    account = @web_widget.inbox.account
+    @campaigns = @web_widget
-    @campaigns = if account.feature_enabled?('campaigns')
-                   @web_widget
                  .inbox
                  .campaigns
-                     .where(enabled: true, account_id: account.id)
+                 .where(enabled: true, account_id: @web_widget.inbox.account_id)
                  .includes(:sender)
-                 else
-                   []
-                 end
   end
 end

app/controllers/api/v2/accounts/reports_controller.rb

@@ -66,7 +66,9 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   end
 
   def check_authorization
-    authorize :report, :view?
+    return if Current.account_user.administrator?
+
+    raise Pundit::NotAuthorizedError
   end
 
   def common_params
@@ -135,3 +137,5 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
   end
 end
+
+Api::V2::Accounts::ReportsController.prepend_mod_with('Api::V2::Accounts::ReportsController')

app/controllers/api/v2/accounts_controller.rb

@@ -54,7 +54,7 @@ class Api::V2::AccountsController < Api::BaseController
   end
 
   def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
   def check_signup_enabled

app/controllers/concerns/database/connection_diagnostics.rb

@@ -0,0 +1,51 @@
+module Database::ConnectionDiagnostics
+  extend ActiveSupport::Concern
+  include Database::QueryInspection
+  include Database::QueryLogging
+
+  private
+
+  def log_connection_pool_stats(connection_pool)
+    {
+      pool_size: connection_pool.size,
+      active_connections: connection_pool.connections.count(&:in_use?),
+      total_connections: connection_pool.connections.count,
+      waiting_threads: connection_pool.num_waiting_in_queue,
+      checkout_timeout: connection_pool.checkout_timeout
+    }
+  end
+
+  def connection_status_sql
+    <<~SQL.squish
+      SELECT count(*) as connection_count, state#{' '}
+      FROM pg_stat_activity#{' '}
+      GROUP BY state;
+    SQL
+  end
+
+  def fetch_connection_diagnostics
+    {
+      active_queries: fetch_active_queries,
+      locked_queries: fetch_locked_queries,
+      connection_status: ActiveRecord::Base.connection.execute(connection_status_sql).to_a
+    }
+  rescue StandardError => e
+    Rails.logger.error "Error fetching active query data: #{e.message}"
+    { active_queries: [], locked_queries: [] }
+  end
+
+  def caller_info(exception)
+    {
+      process_id: Process.pid,
+      thread_id: Thread.current.object_id,
+      backtrace: exception.backtrace&.first(15) || []
+    }
+  end
+
+  def log_timeout_error(exception, connection_info)
+    Rails.logger.error "ActiveRecord::ConnectionTimeoutError: #{exception.message}"
+    Rails.logger.error "Connection Pool Stats: #{connection_info.except(:active_queries, :locked_queries).inspect}"
+    log_active_queries(connection_info[:active_queries])
+    log_locked_queries(connection_info[:locked_queries])
+  end
+end

app/controllers/concerns/database/query_inspection.rb

@@ -0,0 +1,91 @@
+module Database::QueryInspection
+  extend ActiveSupport::Concern
+
+  private
+
+  def active_queries_sql
+    <<~SQL.squish
+      SELECT pid,#{' '}
+             now() - pg_stat_activity.query_start AS duration,
+             query,
+             state,
+             wait_event_type,
+             wait_event,
+             backend_type,
+             application_name,
+             client_addr,
+             usename
+      FROM pg_stat_activity#{' '}
+      WHERE state <> 'idle'
+        AND query NOT ILIKE '%pg_stat_activity%'
+      ORDER BY duration DESC;
+    SQL
+  end
+
+  def process_active_query_row(row)
+    {
+      pid: row['pid'],
+      duration: row['duration'].to_s,
+      state: row['state'],
+      query: row['query'],
+      wait_event_type: row['wait_event_type'],
+      wait_event: row['wait_event'],
+      backend_type: row['backend_type'],
+      application_name: row['application_name'],
+      client_addr: row['client_addr'],
+      username: row['usename']
+    }
+  end
+
+  def fetch_active_queries
+    query_data = ActiveRecord::Base.connection.execute(active_queries_sql)
+    query_data.map { |row| process_active_query_row(row) }
+  end
+
+  def locked_queries_sql
+    <<~SQL.squish
+      SELECT blocked_locks.pid AS blocked_pid,
+             blocked_activity.usename AS blocked_user,
+             blocking_locks.pid AS blocking_pid,
+             blocking_activity.usename AS blocking_user,
+             blocked_activity.query AS blocked_statement,
+             blocking_activity.query AS blocking_statement,
+             now() - blocking_activity.query_start AS blocking_duration
+      FROM pg_catalog.pg_locks blocked_locks
+      JOIN pg_catalog.pg_stat_activity blocked_activity ON blocked_activity.pid = blocked_locks.pid
+      JOIN pg_catalog.pg_locks blocking_locks#{' '}
+          ON blocking_locks.locktype = blocked_locks.locktype
+          AND blocking_locks.DATABASE IS NOT DISTINCT FROM blocked_locks.DATABASE
+          AND blocking_locks.relation IS NOT DISTINCT FROM blocked_locks.relation
+          AND blocking_locks.page IS NOT DISTINCT FROM blocked_locks.page
+          AND blocking_locks.tuple IS NOT DISTINCT FROM blocked_locks.tuple
+          AND blocking_locks.virtualxid IS NOT DISTINCT FROM blocked_locks.virtualxid
+          AND blocking_locks.transactionid IS NOT DISTINCT FROM blocked_locks.transactionid
+          AND blocking_locks.classid IS NOT DISTINCT FROM blocked_locks.classid
+          AND blocking_locks.objid IS NOT DISTINCT FROM blocked_locks.objid
+          AND blocking_locks.objsubid IS NOT DISTINCT FROM blocked_locks.objsubid
+          AND blocking_locks.pid != blocked_locks.pid
+      JOIN pg_catalog.pg_stat_activity blocking_activity ON blocking_activity.pid = blocking_locks.pid
+      WHERE NOT blocked_locks.granted;
+    SQL
+  end
+
+  def process_lock_row(row)
+    {
+      blocked_pid: row['blocked_pid'],
+      blocked_user: row['blocked_user'],
+      blocking_pid: row['blocking_pid'],
+      blocking_user: row['blocking_user'],
+      blocked_statement: row['blocked_statement'],
+      blocking_statement: row['blocking_statement'],
+      blocking_duration: row['blocking_duration'].to_s
+    }
+  end
+
+  def fetch_locked_queries
+    lock_data = ActiveRecord::Base.connection.execute(locked_queries_sql)
+    return [] if lock_data.count.zero?
+
+    lock_data.map { |row| process_lock_row(row) }
+  end
+end

app/controllers/concerns/database/query_logging.rb

@@ -0,0 +1,33 @@
+module Database::QueryLogging
+  extend ActiveSupport::Concern
+
+  private
+
+  def log_query_details(query_info, index)
+    Rails.logger.error "Query ##{index + 1} [PID: #{query_info[:pid]}] [Duration: #{query_info[:duration]}] [State: #{query_info[:state]}]:"
+    Rails.logger.error "App: #{query_info[:application_name]} User: #{query_info[:username]} Client: #{query_info[:client_addr]}"
+    Rails.logger.error "Waiting: #{query_info[:wait_event_type]} / #{query_info[:wait_event]}" if query_info[:wait_event_type].present?
+    Rails.logger.error query_info[:query]
+  end
+
+  def log_active_queries(active_queries)
+    if active_queries.any?
+      Rails.logger.error "Active Database Queries (#{active_queries.count}):"
+      active_queries.each_with_index { |query_info, index| log_query_details(query_info, index) }
+    else
+      Rails.logger.error 'No active queries found or unable to retrieve query information'
+    end
+  end
+
+  def log_locked_queries(locked_queries)
+    return if locked_queries.blank?
+
+    Rails.logger.error "Locked Queries (#{locked_queries.count}):"
+    locked_queries.each_with_index do |lock_info, index|
+      Rails.logger.error "Lock ##{index + 1}: PID #{lock_info[:blocked_pid]} blocked by PID #{lock_info[:blocking_pid]}"
+      Rails.logger.error "Duration: #{lock_info[:blocking_duration]}"
+      Rails.logger.error "Blocked query: #{lock_info[:blocked_statement]}"
+      Rails.logger.error "Blocking query: #{lock_info[:blocking_statement]}"
+    end
+  end
+end

app/controllers/concerns/instagram_concern.rb

@@ -1,74 +0,0 @@
-module InstagramConcern
-  extend ActiveSupport::Concern
-
-  def instagram_client
-    ::OAuth2::Client.new(
-      client_id,
-      client_secret,
-      {
-        site: 'https://api.instagram.com',
-        authorize_url: 'https://api.instagram.com/oauth/authorize',
-        token_url: 'https://api.instagram.com/oauth/access_token',
-        auth_scheme: :request_body,
-        token_method: :post
-      }
-    )
-  end
-
-  private
-
-  def client_id
-    GlobalConfigService.load('INSTAGRAM_APP_ID', nil)
-  end
-
-  def client_secret
-    GlobalConfigService.load('INSTAGRAM_APP_SECRET', nil)
-  end
-
-  def exchange_for_long_lived_token(short_lived_token)
-    endpoint = 'https://graph.instagram.com/access_token'
-    params = {
-      grant_type: 'ig_exchange_token',
-      client_secret: client_secret,
-      access_token: short_lived_token,
-      client_id: client_id
-    }
-
-    make_api_request(endpoint, params, 'Failed to exchange token')
-  end
-
-  def fetch_instagram_user_details(access_token)
-    endpoint = 'https://graph.instagram.com/v22.0/me'
-    params = {
-      fields: 'id,username,user_id,name,profile_picture_url,account_type',
-      access_token: access_token
-    }
-
-    make_api_request(endpoint, params, 'Failed to fetch Instagram user details')
-  end
-
-  def make_api_request(endpoint, params, error_prefix)
-    response = HTTParty.get(
-      endpoint,
-      query: params,
-      headers: { 'Accept' => 'application/json' }
-    )
-
-    unless response.success?
-      Rails.logger.error "#{error_prefix}. Status: #{response.code}, Body: #{response.body}"
-      raise "#{error_prefix}: #{response.body}"
-    end
-
-    begin
-      JSON.parse(response.body)
-    rescue JSON::ParserError => e
-      ChatwootExceptionTracker.new(e).capture_exception
-      Rails.logger.error "Invalid JSON response: #{response.body}"
-      raise e
-    end
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-end

app/controllers/concerns/request_exception_handler.rb

@@ -1,8 +1,10 @@
 module RequestExceptionHandler
   extend ActiveSupport::Concern
+  include Database::ConnectionDiagnostics
 
   included do
     rescue_from ActiveRecord::RecordInvalid, with: :render_record_invalid
+    rescue_from ActiveRecord::ConnectionTimeoutError, with: :handle_connection_timeout
   end
 
   private
@@ -18,11 +20,36 @@ module RequestExceptionHandler
   rescue ActionController::ParameterMissing => e
     log_handled_error(e)
     render_could_not_create_error(e.message)
+  rescue ActiveRecord::ConnectionTimeoutError => e
+    handle_connection_timeout(e)
   ensure
     # to address the thread variable leak issues in Puma/Thin webserver
     Current.reset
   end
 
+  def handle_connection_timeout(exception)
+    connection_pool = ActiveRecord::Base.connection_pool
+    connection_info = log_connection_pool_stats(connection_pool)
+
+    # Gather diagnostic info
+    diagnostics = fetch_connection_diagnostics
+    connection_info.merge!(diagnostics)
+    connection_info[:caller_info] = caller_info(exception)
+
+    # Log error details
+    log_timeout_error(exception, connection_info)
+
+    # Report to exception tracker
+    ChatwootExceptionTracker.new(
+      exception,
+      user: Current.user,
+      account: Current.account,
+      additional_context: { connection_info: connection_info }
+    ).capture_exception
+
+    render_service_unavailable('Database connection timeout. Please try again later.')
+  end
+
   def render_unauthorized(message)
     render json: { error: message }, status: :unauthorized
   end
@@ -43,6 +70,10 @@ module RequestExceptionHandler
     render json: { error: message }, status: :internal_server_error
   end
 
+  def render_service_unavailable(message)
+    render json: { error: message }, status: :service_unavailable
+  end
+
   def render_record_invalid(exception)
     log_handled_error(exception)
     render json: {

app/controllers/dashboard_controller.rb

@@ -36,7 +36,7 @@ class DashboardController < ActionController::Base
       'LOGOUT_REDIRECT_LINK',
       'DISABLE_USER_PROFILE_UPDATE',
       'DEPLOYMENT_ENV',
-      'INSTALLATION_PRICING_PLAN'
+      'CSML_EDITOR_HOST', 'INSTALLATION_PRICING_PLAN'
     ).merge(app_config)
   end
 
@@ -65,7 +65,6 @@ class DashboardController < ActionController::Base
       VAPID_PUBLIC_KEY: VapidService.public_key,
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
-      INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
       FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
       IS_ENTERPRISE: ChatwootApp.enterprise?,
       AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -55,7 +55,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
 
   def validate_business_account?
     # return true if the user is a business account, false if it is a gmail account
-    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
+    auth_hash['info']['email'].exclude?('@gmail.com')
   end
 
   def create_account_for_user

app/controllers/instagram/callbacks_controller.rb

@@ -1,163 +0,0 @@
-class Instagram::CallbacksController < ApplicationController
-  include InstagramConcern
-  include Instagram::IntegrationHelper
-
-  def show
-    # Check if Instagram redirected with an error (user canceled authorization)
-    # See: https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#canceled-authorization
-    if params[:error].present?
-      handle_authorization_error
-      return
-    end
-
-    process_successful_authorization
-  rescue StandardError => e
-    handle_error(e)
-  end
-
-  private
-
-  # Process the authorization code and create inbox
-  def process_successful_authorization
-    @response = instagram_client.auth_code.get_token(
-      oauth_code,
-      redirect_uri: "#{base_url}/#{provider_name}/callback",
-      grant_type: 'authorization_code'
-    )
-
-    @long_lived_token_response = exchange_for_long_lived_token(@response.token)
-    inbox, already_exists = find_or_create_inbox
-
-    if already_exists
-      redirect_to app_instagram_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
-    else
-      redirect_to app_instagram_inbox_agents_url(account_id: account_id, inbox_id: inbox.id)
-    end
-  end
-
-  # Handle all errors that might occur during authorization
-  # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#sample-rejected-response
-  def handle_error(error)
-    Rails.logger.error("Instagram Channel creation Error: #{error.message}")
-    ChatwootExceptionTracker.new(error).capture_exception
-
-    error_info = extract_error_info(error)
-    redirect_to_error_page(error_info)
-  end
-
-  # Extract error details from the exception
-  def extract_error_info(error)
-    if error.is_a?(OAuth2::Error)
-      begin
-        # Instagram returns JSON error response which we parse to extract error details
-        JSON.parse(error.message)
-      rescue JSON::ParseError
-        # Fall back to a generic OAuth error if JSON parsing fails
-        { 'error_type' => 'OAuthException', 'code' => 400, 'error_message' => error.message }
-      end
-    else
-      # For other unexpected errors
-      { 'error_type' => error.class.name, 'code' => 500, 'error_message' => error.message }
-    end
-  end
-
-  # Handles the case when a user denies permissions or cancels the authorization flow
-  # Error parameters are documented at:
-  # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#canceled-authorization
-  def handle_authorization_error
-    error_info = {
-      'error_type' => params[:error] || 'authorization_error',
-      'code' => 400,
-      'error_message' => params[:error_description] || 'Authorization was denied'
-    }
-
-    Rails.logger.error("Instagram Authorization Error: #{error_info['error_message']}")
-    redirect_to_error_page(error_info)
-  end
-
-  # Centralized method to redirect to error page with appropriate parameters
-  # This ensures consistent error handling across different error scenarios
-  # Frontend will handle the error page based on the error_type
-  def redirect_to_error_page(error_info)
-    redirect_to app_new_instagram_inbox_url(
-      account_id: account_id,
-      error_type: error_info['error_type'],
-      code: error_info['code'],
-      error_message: error_info['error_message']
-    )
-  end
-
-  def find_or_create_inbox
-    user_details = fetch_instagram_user_details(@long_lived_token_response['access_token'])
-    channel_instagram = find_channel_by_instagram_id(user_details['user_id'].to_s)
-    channel_exists = channel_instagram.present?
-
-    if channel_instagram
-      update_channel(channel_instagram, user_details)
-    else
-      channel_instagram = create_channel_with_inbox(user_details)
-    end
-
-    # reauthorize channel, this code path only triggers when instagram auth is successful
-    # reauthorized will also update cache keys for the associated inbox
-    channel_instagram.reauthorized!
-
-    [channel_instagram.inbox, channel_exists]
-  end
-
-  def find_channel_by_instagram_id(instagram_id)
-    Channel::Instagram.find_by(instagram_id: instagram_id, account: account)
-  end
-
-  def update_channel(channel_instagram, user_details)
-    expires_at = Time.current + @long_lived_token_response['expires_in'].seconds
-
-    channel_instagram.update!(
-      access_token: @long_lived_token_response['access_token'],
-      expires_at: expires_at
-    )
-
-    # Update inbox name if username changed
-    channel_instagram.inbox.update!(name: user_details['username'])
-    channel_instagram
-  end
-
-  def create_channel_with_inbox(user_details)
-    ActiveRecord::Base.transaction do
-      expires_at = Time.current + @long_lived_token_response['expires_in'].seconds
-
-      channel_instagram = Channel::Instagram.create!(
-        access_token: @long_lived_token_response['access_token'],
-        instagram_id: user_details['user_id'].to_s,
-        account: account,
-        expires_at: expires_at
-      )
-
-      account.inboxes.create!(
-        account: account,
-        channel: channel_instagram,
-        name: user_details['username']
-      )
-
-      channel_instagram
-    end
-  end
-
-  def account_id
-    return unless params[:state]
-
-    verify_instagram_token(params[:state])
-  end
-
-  def oauth_code
-    params[:code]
-  end
-
-  def account
-    @account ||= Account.find(account_id)
-  end
-
-  def provider_name
-    'instagram'
-  end
-end

app/controllers/super_admin/accounts_controller.rb

@@ -66,5 +66,3 @@ class SuperAdmin::AccountsController < SuperAdmin::ApplicationController
     # rubocop:enable Rails/I18nLocaleTexts
   end
 end
-
-SuperAdmin::AccountsController.prepend_mod_with('SuperAdmin::AccountsController')

app/controllers/super_admin/app_configs_controller.rb

@@ -43,8 +43,6 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
                          ['MAILER_INBOUND_EMAIL_DOMAIN']
                        when 'linear'
                          %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET]
-                       when 'instagram'
-                         %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
                        else
                          %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
                        end

app/controllers/webhooks/instagram_controller.rb

@@ -15,9 +15,6 @@ class Webhooks::InstagramController < ActionController::API
   private
 
   def valid_token?(token)
-    # Validates against both IG_VERIFY_TOKEN (Instagram channel via Facebook page) and
+    token == GlobalConfigService.load('IG_VERIFY_TOKEN', '')
-    # INSTAGRAM_VERIFY_TOKEN (Instagram channel via direct Instagram login)
-    token == GlobalConfigService.load('IG_VERIFY_TOKEN', '') ||
-      token == GlobalConfigService.load('INSTAGRAM_VERIFY_TOKEN', '')
   end
 end

app/dashboards/account_dashboard.rb

@@ -9,17 +9,10 @@ class AccountDashboard < Administrate::BaseDashboard
   # on pages throughout the dashboard.
 
   enterprise_attribute_types = if ChatwootApp.enterprise?
-                                 attributes = {
+                                 {
-                                   limits: AccountLimitsField
+                                   limits: Enterprise::AccountLimitsField,
+                                   all_features: Enterprise::AccountFeaturesField
                                  }
-
-                                 # Only show manually managed features in Chatwoot Cloud deployment
-                                 attributes[:manually_managed_features] = ManuallyManagedFeaturesField if ChatwootApp.chatwoot_cloud?
-
-                                 # Add all_features last so it appears after manually_managed_features
-                                 attributes[:all_features] = AccountFeaturesField
-
-                                 attributes
                                else
                                  {}
                                end
@@ -53,14 +46,7 @@ class AccountDashboard < Administrate::BaseDashboard
 
   # SHOW_PAGE_ATTRIBUTES
   # an array of attributes that will be displayed on the model's show page.
-  enterprise_show_page_attributes = if ChatwootApp.enterprise?
+  enterprise_show_page_attributes = ChatwootApp.enterprise? ? %i[custom_attributes limits all_features] : []
-                                      attrs = %i[custom_attributes limits]
-                                      attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
-                                      attrs << :all_features
-                                      attrs
-                                    else
-                                      []
-                                    end
   SHOW_PAGE_ATTRIBUTES = (%i[
     id
     name
@@ -75,14 +61,7 @@ class AccountDashboard < Administrate::BaseDashboard
   # FORM_ATTRIBUTES
   # an array of attributes that will be displayed
   # on the model's form (`new` and `edit`) pages.
-  enterprise_form_attributes = if ChatwootApp.enterprise?
+  enterprise_form_attributes = ChatwootApp.enterprise? ? %i[limits all_features] : []
-                                 attrs = %i[limits]
-                                 attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
-                                 attrs << :all_features
-                                 attrs
-                               else
-                                 []
-                               end
   FORM_ATTRIBUTES = (%i[
     name
     locale
@@ -102,8 +81,7 @@ class AccountDashboard < Administrate::BaseDashboard
   COLLECTION_FILTERS = {
     active: ->(resources) { resources.where(status: :active) },
     suspended: ->(resources) { resources.where(status: :suspended) },
-    recent: ->(resources) { resources.where('created_at > ?', 30.days.ago) },
+    recent: ->(resources) { resources.where('created_at > ?', 30.days.ago) }
-    marked_for_deletion: ->(resources) { resources.where("custom_attributes->>'marked_for_deletion_at' IS NOT NULL") }
   }.freeze
 
   # Overwrite this method to customize how accounts are displayed
@@ -117,11 +95,6 @@ class AccountDashboard < Administrate::BaseDashboard
   # to prevent an error from being raised (wrong number of arguments)
   # Reference: https://github.com/thoughtbot/administrate/pull/2356/files#diff-4e220b661b88f9a19ac527c50d6f1577ef6ab7b0bed2bfdf048e22e6bfa74a05R204
   def permitted_attributes(action)
-    attrs = super + [limits: {}]
+    super + [limits: {}]
-
-    # Add manually_managed_features to permitted attributes only for Chatwoot Cloud
-    attrs << { manually_managed_features: [] } if ChatwootApp.chatwoot_cloud?
-
-    attrs
   end
 end

app/fields/enterprise/account_features_field.rb

@@ -0,0 +1,7 @@
+require 'administrate/field/base'
+
+class Enterprise::AccountFeaturesField < Administrate::Field::Base
+  def to_s
+    data
+  end
+end

app/fields/enterprise/account_limits_field.rb

@@ -1,6 +1,6 @@
 require 'administrate/field/base'
 
-class AccountLimitsField < Administrate::Field::Base
+class Enterprise::AccountLimitsField < Administrate::Field::Base
   def to_s
     data.present? ? data.to_json : { agents: nil, inboxes: nil, captain_responses: nil, captain_documents: nil }.to_json
   end

app/finders/conversation_finder.rb

@@ -32,7 +32,6 @@ class ConversationFinder
   def initialize(current_user, params)
     @current_user = current_user
     @current_account = current_user.account
-    @is_admin = current_account.account_users.find_by(user_id: current_user.id)&.administrator?
     @params = params
   end
 
@@ -86,19 +85,8 @@ class ConversationFinder
     @team = current_account.teams.find(params[:team_id]) if params[:team_id]
   end
 
-  def find_conversation_by_inbox
-    @conversations = current_account.conversations
-    @conversations = @conversations.where(inbox_id: @inbox_ids) unless params[:inbox_id].blank? && @is_admin
-  end
-
   def find_all_conversations
-    find_conversation_by_inbox
+    @conversations = current_account.conversations.where(inbox_id: @inbox_ids)
-    # Apply permission-based filtering
-    @conversations = Conversations::PermissionFilterService.new(
-      @conversations,
-      current_user,
-      current_account
-    ).perform
     filter_by_conversation_type if params[:conversation_type]
     @conversations
   end

app/helpers/billing_helper.rb

@@ -18,8 +18,4 @@ module BillingHelper
   def non_web_inboxes(account)
     account.inboxes.where.not(channel_type: Channel::WebWidget.to_s).count
   end
-
-  def agents(account)
-    account.users.count
-  end
 end

app/helpers/instagram/integration_helper.rb

@@ -1,49 +0,0 @@
-module Instagram::IntegrationHelper
-  REQUIRED_SCOPES = %w[instagram_business_basic instagram_business_manage_messages].freeze
-
-  # Generates a signed JWT token for Instagram integration
-  #
-  # @param account_id [Integer] The account ID to encode in the token
-  # @return [String, nil] The encoded JWT token or nil if client secret is missing
-  def generate_instagram_token(account_id)
-    return if client_secret.blank?
-
-    JWT.encode(token_payload(account_id), client_secret, 'HS256')
-  rescue StandardError => e
-    Rails.logger.error("Failed to generate Instagram token: #{e.message}")
-    nil
-  end
-
-  def token_payload(account_id)
-    {
-      sub: account_id,
-      iat: Time.current.to_i
-    }
-  end
-
-  # Verifies and decodes a Instagram JWT token
-  #
-  # @param token [String] The JWT token to verify
-  # @return [Integer, nil] The account ID from the token or nil if invalid
-  def verify_instagram_token(token)
-    return if token.blank? || client_secret.blank?
-
-    decode_token(token, client_secret)
-  end
-
-  private
-
-  def client_secret
-    @client_secret ||= GlobalConfigService.load('INSTAGRAM_APP_SECRET', nil)
-  end
-
-  def decode_token(token, secret)
-    JWT.decode(token, secret, true, {
-                 algorithm: 'HS256',
-                 verify_expiration: true
-               }).first['sub']
-  rescue StandardError => e
-    Rails.logger.error("Unexpected error verifying Instagram token: #{e.message}")
-    nil
-  end
-end

app/helpers/super_admin/account_features_helper.rb

@@ -15,7 +15,7 @@ module SuperAdmin::AccountFeaturesHelper
   end
 
   def self.filter_internal_features(features)
-    return features if ChatwootApp.chatwoot_cloud?
+    return features if GlobalConfig.get_value('DEPLOYMENT_ENV') == 'cloud'
 
     internal_features = account_features.select { |f| f['chatwoot_internal'] }.pluck('name')
     features.except(*internal_features)

app/javascript/dashboard/App.vue

@@ -4,6 +4,7 @@ import AddAccountModal from '../dashboard/components/layout/sidebarComponents/Ad
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification.vue';
 import UpdateBanner from './components/app/UpdateBanner.vue';
+import UpgradeBanner from './components/app/UpgradeBanner.vue';
 import PaymentPendingBanner from './components/app/PaymentPendingBanner.vue';
 import PendingEmailVerificationBanner from './components/app/PendingEmailVerificationBanner.vue';
 import vueActionCable from './helper/actionCable';
@@ -30,6 +31,7 @@ export default {
     UpdateBanner,
     PaymentPendingBanner,
     WootSnackbarBox,
+    UpgradeBanner,
     PendingEmailVerificationBanner,
   },
   setup() {
@@ -144,6 +146,7 @@ export default {
     <template v-if="currentAccountId">
       <PendingEmailVerificationBanner v-if="hideOnOnboardingView" />
       <PaymentPendingBanner v-if="hideOnOnboardingView" />
+      <UpgradeBanner />
     </template>
     <router-view v-slot="{ Component }">
       <transition name="fade" mode="out-in">

app/javascript/dashboard/api/agentBots.js

@@ -1,26 +1,9 @@
-/* global axios */
 import ApiClient from './ApiClient';
 
 class AgentBotsAPI extends ApiClient {
   constructor() {
     super('agent_bots', { accountScoped: true });
   }
-
-  create(data) {
-    return axios.post(this.url, data, {
-      headers: { 'Content-Type': 'multipart/form-data' },
-    });
-  }
-
-  update(id, data) {
-    return axios.patch(`${this.url}/${id}`, data, {
-      headers: { 'Content-Type': 'multipart/form-data' },
-    });
-  }
-
-  deleteAgentBotAvatar(botId) {
-    return axios.delete(`${this.url}/${botId}/avatar`);
-  }
 }
 
 export default new AgentBotsAPI();

app/javascript/dashboard/api/captain/assistant.js

@@ -14,13 +14,6 @@ class CaptainAssistant extends ApiClient {
       },
     });
   }
-
-  playground({ assistantId, messageContent, messageHistory }) {
-    return axios.post(`${this.url}/${assistantId}/playground`, {
-      message_content: messageContent,
-      message_history: messageHistory,
-    });
-  }
 }
 
 export default new CaptainAssistant();

app/javascript/dashboard/api/channel/instagramClient.js

@@ -1,14 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class InstagramChannel extends ApiClient {
-  constructor() {
-    super('instagram', { accountScoped: true });
-  }
-
-  generateAuthorization(payload) {
-    return axios.post(`${this.url}/authorization`, payload);
-  }
-}
-
-export default new InstagramChannel();

app/javascript/dashboard/api/enterprise/account.js

@@ -17,12 +17,6 @@ class EnterpriseAccountAPI extends ApiClient {
   getLimits() {
     return axios.get(`${this.url}limits`);
   }
-
-  toggleDeletion(action) {
-    return axios.post(`${this.url}toggle_deletion`, {
-      action_type: action,
-    });
-  }
 }
 
 export default new EnterpriseAccountAPI();

app/javascript/dashboard/api/enterprise/specs/account.spec.js

@@ -10,7 +10,6 @@ describe('#enterpriseAccountAPI', () => {
     expect(accountAPI).toHaveProperty('update');
     expect(accountAPI).toHaveProperty('delete');
     expect(accountAPI).toHaveProperty('checkout');
-    expect(accountAPI).toHaveProperty('toggleDeletion');
   });
 
   describe('API calls', () => {
@@ -43,21 +42,5 @@ describe('#enterpriseAccountAPI', () => {
         '/enterprise/api/v1/subscription'
       );
     });
-
-    it('#toggleDeletion with delete action', () => {
-      accountAPI.toggleDeletion('delete');
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/enterprise/api/v1/toggle_deletion',
-        { action_type: 'delete' }
-      );
-    });
-
-    it('#toggleDeletion with undelete action', () => {
-      accountAPI.toggleDeletion('undelete');
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/enterprise/api/v1/toggle_deletion',
-        { action_type: 'undelete' }
-      );
-    });
   });
 });

app/javascript/dashboard/assets/scss/_helper-classes.scss

@@ -4,6 +4,7 @@
   @apply inline-block h-6 py-0 px-6 relative align-middle w-6;
 
   &.message {
+    @include normal-shadow;
     @apply bg-white dark:bg-slate-800 rounded-full left-0 my-3 mx-auto p-4 top-0;
 
     &::before {

app/javascript/dashboard/assets/scss/_mixins.scss

@@ -1,7 +1,79 @@
 @import 'dashboard/assets/scss/variables';
+@import 'widget/assets/scss/mixins';
 
 $spinner-before-border-color: rgba(255, 255, 255, 0.7);
 
+//borders
+@mixin border-nil() {
+  border-color: transparent;
+  border: 0;
+}
+
+@mixin thin-border($color) {
+  border: 1px solid $color;
+}
+
+@mixin custom-border-bottom($size, $color) {
+  border-bottom: $size solid $color;
+}
+
+@mixin custom-border-top($size, $color) {
+  border-top: $size solid $color;
+}
+
+@mixin border-normal() {
+  @apply border border-slate-50 dark:border-slate-700;
+}
+
+@mixin border-normal-left() {
+  @apply border-l border-slate-50 dark:border-slate-700;
+}
+
+@mixin border-normal-top() {
+  @apply border-t border-slate-50 dark:border-slate-700;
+}
+
+@mixin border-normal-right() {
+  @apply border-r border-slate-50 dark:border-slate-700;
+}
+
+@mixin border-normal-bottom() {
+  @apply border-b border-slate-50 dark:border-slate-700;
+}
+
+@mixin border-light() {
+  @apply border border-slate-25 dark:border-slate-700;
+}
+
+@mixin border-light-left() {
+  @apply border-l border-slate-25 dark:border-slate-700;
+}
+
+@mixin border-light-top() {
+  @apply border-t border-slate-25 dark:border-slate-700;
+}
+
+@mixin border-light-right() {
+  @apply border-r border-slate-25 dark:border-slate-700;
+}
+
+@mixin border-light-bottom() {
+  @apply border-b border-slate-25 dark:border-slate-700;
+}
+
+// background
+@mixin background-gray() {
+  background: $color-background;
+}
+
+@mixin background-light() {
+  @apply bg-slate-50 dark:bg-slate-800;
+}
+
+@mixin background-white() {
+  @apply bg-white dark:bg-slate-900;
+}
+
 // input form
 @mixin ghost-input() {
   box-shadow: none;
@@ -15,6 +87,65 @@ $spinner-before-border-color: rgba(255, 255, 255, 0.7);
   }
 }
 
+// flex-layout
+@mixin space-between() {
+  display: flex;
+  justify-content: space-between;
+}
+
+@mixin space-between-column() {
+  @include space-between;
+  flex-direction: column;
+}
+
+@mixin space-between-row() {
+  @include space-between;
+  flex-direction: row;
+}
+
+@mixin flex-shrink() {
+  flex: 0 0 auto;
+  max-width: 100%;
+}
+
+@mixin flex-weight($value) {
+  // Grab flex-grow for older browsers.
+  $flex-grow: nth($value, 1);
+
+  // 2009
+  @include prefixer(box-flex, $flex-grow, webkit moz spec);
+
+  // 2011 (IE 10), 2012
+  @include prefixer(flex, $value, webkit moz ms spec);
+}
+
+// full height
+@mixin full-height() {
+  height: 100%;
+}
+
+@mixin round-corner() {
+  border-radius: 1000px;
+}
+
+@mixin scroll-on-hover() {
+  overflow: hidden;
+
+  &:hover {
+    overflow-y: auto;
+  }
+}
+
+
+@mixin horizontal-scroll() {
+  overflow-y: auto;
+}
+
+@mixin elegant-card() {
+  @include normal-shadow;
+  border-radius: $space-small;
+}
+
 @mixin color-spinner() {
   @keyframes spinner {
     to {
@@ -99,3 +230,17 @@ $spinner-before-border-color: rgba(255, 255, 255, 0.7);
     border-left: $size solid transparent;
   }
 }
+
+@mixin text-ellipsis {
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+@mixin three-column-grid($column-one-width: 16rem,
+  $column-three-width: 16rem) {
+  width: 100%;
+  height: 100%;
+  display: grid;
+  grid-template-columns: minmax($column-one-width, 6fr) 10fr minmax($column-three-width, 6fr);
+}

app/javascript/dashboard/assets/scss/_next-colors.scss

@@ -29,19 +29,6 @@
     --iris-11: 87 83 198;
     --iris-12: 39 41 98;
 
-    --blue-1: 251 253 255;
-    --blue-2: 245 249 255;
-    --blue-3: 233 243 255;
-    --blue-4: 218 236 255;
-    --blue-5: 201 226 255;
-    --blue-6: 181 213 255;
-    --blue-7: 155 195 252;
-    --blue-8: 117 171 247;
-    --blue-9: 39 129 246;
-    --blue-10: 16 115 233;
-    --blue-11: 8 109 224;
-    --blue-12: 11 50 101;
-
     --ruby-1: 255 252 253;
     --ruby-2: 255 247 248;
     --ruby-3: 254 234 237;
@@ -144,19 +131,6 @@
     --iris-11: 158 177 255;
     --iris-12: 224 223 254;
 
-    --blue-1: 10 17 28;
-    --blue-2: 15 24 38;
-    --blue-3: 15 39 72;
-    --blue-4: 10 49 99;
-    --blue-5: 18 61 117;
-    --blue-6: 29 84 134;
-    --blue-7: 40 89 156;
-    --blue-8: 48 106 186;
-    --blue-9: 39 129 246;
-    --blue-10: 21 116 231;
-    --blue-11: 126 182 255;
-    --blue-12: 205 227 255;
-
     --ruby-1: 25 17 19;
     --ruby-2: 30 21 23;
     --ruby-3: 58 20 30;

app/javascript/dashboard/assets/scss/_rtl.scss

@@ -81,6 +81,28 @@
         margin-left: var(--space-small);
       }
     }
+
+    // Conversation sidebar close button
+    .close-button--rtl {
+      transform: rotate(180deg);
+    }
+
+    // Resolve actions button
+    .resolve-actions {
+      .button-group .button:first-child {
+        border-bottom-left-radius: 0;
+        border-bottom-right-radius: var(--border-radius-normal);
+        border-top-left-radius: 0;
+        border-top-right-radius: var(--border-radius-normal);
+      }
+
+      .button-group .button:last-child {
+        border-bottom-left-radius: var(--border-radius-normal);
+        border-bottom-right-radius: 0;
+        border-top-left-radius: var(--border-radius-normal);
+        border-top-right-radius: 0;
+      }
+    }
   }
 
   // Conversation list
@@ -155,6 +177,71 @@
     }
   }
 
+  //   Help center
+  .article-container .row--article-block {
+    td:last-child {
+      direction: initial;
+    }
+  }
+
+  .portal-popover__container .portal {
+    .actions-container {
+      margin-left: unset;
+      margin-right: var(--space-one);
+    }
+  }
+
+  .edit-article--container {
+    .header-right--wrap {
+      .button-group .button:first-child {
+        border-bottom-left-radius: 0;
+        border-bottom-right-radius: var(--border-radius-normal);
+        border-top-left-radius: 0;
+        border-top-right-radius: var(--border-radius-normal);
+      }
+
+      .button-group .button:last-child {
+        border-bottom-left-radius: var(--border-radius-normal);
+        border-bottom-right-radius: 0;
+        border-top-left-radius: var(--border-radius-normal);
+        border-top-right-radius: 0;
+      }
+    }
+
+    .header-left--wrap {
+      .back-button {
+        direction: initial;
+      }
+    }
+
+    .article--buttons {
+      .dropdown-pane {
+        left: 0;
+        position: absolute;
+        right: unset;
+      }
+    }
+
+    .sidebar-button {
+      transform: rotate(180deg);
+    }
+  }
+
+  .article-settings--container {
+    border-left: 0;
+    border-right: 1px solid var(--color-border-light);
+    flex-direction: row-reverse;
+    margin-left: 0;
+    margin-right: var(--space-normal);
+    padding-left: 0;
+    padding-right: var(--space-normal);
+  }
+
+  .category-list--container .header-left--wrap {
+    direction: initial;
+    justify-content: flex-end;
+  }
+
   // Toggle switch
   .toggle-button {
     &.small {
@@ -177,6 +264,11 @@
     }
   }
 
+  // Widget builder
+  .widget-builder-container .widget-preview {
+    direction: initial;
+  }
+
   // Modal
   .modal-container {
     text-align: right;
@@ -190,6 +282,7 @@
   }
 
   // Other changes
+
   .colorpicker--chrome {
     direction: initial;
   }
@@ -198,6 +291,14 @@
     direction: initial;
   }
 
+  .contact--details .contact--bio {
+    direction: ltr;
+  }
+
+  .merge-contacts .child-contact-wrap {
+    direction: ltr;
+  }
+
   .contact--form .input-group {
     direction: initial;
   }

app/javascript/dashboard/assets/scss/_woot.scss

@@ -29,6 +29,7 @@
 @import 'rtl';
 
 @import 'widgets/base';
+@import 'widgets/buttons';
 @import 'widgets/conversation-view';
 @import 'widgets/tabs';
 @import 'widgets/woot-tables';

app/javascript/dashboard/assets/scss/widgets/_base.scss

@@ -40,12 +40,6 @@ dl:not(.reset-base) {
   @apply mb-0;
 }
 
-// Button base
-button {
-  font-family: inherit;
-  @apply inline-block text-center align-middle cursor-pointer text-sm m-0 py-1 px-2.5 transition-all duration-200 ease-in-out border-0 border-none rounded-lg disabled:opacity-50;
-}
-
 // Form elements
 // -------------------------
 label {

app/javascript/dashboard/assets/scss/widgets/_buttons.scss

@@ -0,0 +1,228 @@
+// scss-lint:disable SpaceAfterPropertyColon
+// scss-lint:disable MergeableSelector
+button {
+  font-family: inherit;
+  transition:
+    background-color 0.25s ease-out,
+    color 0.25s ease-out;
+  @apply inline-block items-center mb-0 text-center align-middle cursor-pointer text-sm mt-0 mx-0 py-1 px-2.5 border border-solid border-transparent dark:border-transparent rounded-[0.3125rem];
+
+  &:disabled,
+  &.disabled {
+    @apply opacity-40 cursor-not-allowed;
+  }
+}
+
+.button-group {
+  @apply mb-0 flex flex-nowrap items-stretch;
+
+  .button {
+    flex: 0 0 auto;
+    @apply m-0 text-sm rounded-none first:rounded-tl-[0.3125rem] first:rounded-bl-[0.3125rem] last:rounded-tr-[0.3125rem] last:rounded-br-[0.3125rem] rtl:space-x-reverse;
+  }
+
+  .button--only-icon {
+    @apply w-10 justify-center pl-0 pr-0;
+  }
+}
+
+.back-button {
+  @apply m-0;
+}
+
+.button {
+  @apply items-center bg-n-brand px-2.5 text-white dark:text-white inline-flex h-10 mb-0 gap-2 font-medium;
+
+  .button__content {
+    @apply w-full whitespace-nowrap overflow-hidden text-ellipsis;
+
+    img,
+    svg {
+      @apply inline-block;
+    }
+  }
+
+  &:hover:not(:disabled):not(.success):not(.alert):not(.warning):not(
+      .clear
+    ):not(.smooth):not(.hollow) {
+    @apply bg-n-brand/80 dark:bg-n-brand/80;
+  }
+
+  &:disabled,
+  &.disabled {
+    @apply opacity-40 cursor-not-allowed;
+  }
+
+  &.success {
+    @apply bg-n-teal-9 text-white dark:text-white;
+  }
+
+  &.secondary {
+    @apply bg-n-solid-3 text-white dark:text-white;
+  }
+
+  &.primary {
+    @apply bg-n-brand text-white dark:text-white;
+  }
+
+  &.clear {
+    @apply text-n-blue-text dark:text-n-blue-text bg-transparent dark:bg-transparent;
+  }
+
+  &.alert {
+    @apply bg-n-ruby-9 text-white dark:text-white;
+
+    &.clear {
+      @apply bg-transparent dark:bg-transparent;
+    }
+  }
+
+  &.warning {
+    @apply bg-n-amber-9 text-white dark:text-white;
+
+    &.clear {
+      @apply bg-transparent dark:bg-transparent;
+    }
+  }
+
+  &.tiny {
+    @apply h-6 text-[10px];
+  }
+
+  &.small {
+    @apply h-8 text-xs;
+  }
+
+  .spinner {
+    @apply px-2 py-0;
+  }
+
+  // @TODDO - Remove after moving all buttons to woot-button
+  .icon + .button__content {
+    @apply w-auto;
+  }
+
+  &.expanded {
+    @apply flex justify-center text-center;
+  }
+
+  &.round {
+    @apply rounded-full;
+  }
+
+  // @TODO Use with link
+
+  &.compact {
+    @apply pb-0 pt-0;
+  }
+
+  &.hollow {
+    @apply border border-n-brand/40 bg-transparent text-n-blue-text hover:enabled:bg-n-brand/20;
+
+    &.secondary {
+      @apply text-n-slate-12 border-n-slate-5 hover:enabled:bg-n-slate-5;
+    }
+
+    &.success {
+      @apply text-n-teal-9 border-n-teal-8 hover:enabled:bg-n-teal-5;
+    }
+
+    &.alert {
+      @apply text-n-ruby-9 border-n-ruby-8 hover:enabled:bg-n-ruby-5;
+    }
+
+    &.warning {
+      @apply text-n-amber-9 border-n-amber-8 hover:enabled:bg-n-amber-5;
+    }
+  }
+
+  // Smooth style
+  &.smooth {
+    @apply bg-n-brand/10 dark:bg-n-brand/30 text-n-blue-text hover:enabled:bg-n-brand/20 dark:hover:enabled:bg-n-brand/40;
+
+    &.secondary {
+      @apply bg-n-slate-4 text-n-slate-11 hover:enabled:text-n-slate-11 hover:enabled:bg-n-slate-5;
+    }
+
+    &.success {
+      @apply bg-n-teal-4 text-n-teal-11 hover:enabled:text-n-teal-11 hover:enabled:bg-n-teal-5;
+    }
+
+    &.alert {
+      @apply bg-n-ruby-4 text-n-ruby-11 hover:enabled:text-n-ruby-11 hover:enabled:bg-n-ruby-5;
+    }
+
+    &.warning {
+      @apply bg-n-amber-4 text-n-amber-11 hover:enabled:text-n-amber-11 hover:enabled:bg-n-amber-5;
+    }
+  }
+
+  &.clear {
+    @apply text-n-blue-text hover:enabled:bg-n-brand/10 dark:hover:enabled:bg-n-brand/30;
+
+    &.secondary {
+      @apply text-n-slate-12 hover:enabled:bg-n-slate-4;
+    }
+
+    &.success {
+      @apply text-n-teal-10 hover:enabled:bg-n-teal-4;
+    }
+
+    &.alert {
+      @apply text-n-ruby-11 hover:enabled:bg-n-ruby-4;
+    }
+
+    &.warning {
+      @apply text-n-amber-11 hover:enabled:bg-n-amber-4;
+    }
+
+    &:active {
+      &.secondary {
+        @apply active:bg-n-slate-3 dark:active:bg-n-slate-7;
+      }
+    }
+
+    &:focus {
+      &.secondary {
+        @apply focus:bg-n-slate-4 dark:focus:bg-n-slate-6;
+      }
+    }
+  }
+
+  // Sizes
+  &.tiny {
+    @apply h-6;
+  }
+
+  &.small {
+    @apply h-8 pb-1 pt-1;
+  }
+
+  &.large {
+    @apply h-12;
+  }
+
+  &.button--only-icon {
+    @apply justify-center pl-0 pr-0 w-10;
+
+    &.tiny {
+      @apply w-6;
+    }
+
+    &.small {
+      @apply w-8;
+    }
+
+    &.large {
+      @apply w-12;
+    }
+  }
+
+  &.link {
+    @apply h-auto m-0 p-0;
+
+    &:hover {
+      @apply underline;
+    }
+  }
+}

app/javascript/dashboard/components-next/Accordion/Accordion.vue

@@ -1,39 +0,0 @@
-<script setup>
-import { ref, watch } from 'vue';
-
-const props = defineProps({
-  title: { type: String, required: true },
-  isOpen: { type: Boolean, default: false },
-});
-
-const isExpanded = ref(props.isOpen);
-
-const toggleAccordion = () => {
-  isExpanded.value = !isExpanded.value;
-};
-
-watch(
-  () => props.isOpen,
-  newValue => {
-    isExpanded.value = newValue;
-  }
-);
-</script>
-
-<template>
-  <div class="border rounded-lg border-n-slate-4">
-    <button
-      class="flex items-center justify-between w-full p-4 text-left"
-      @click="toggleAccordion"
-    >
-      <span class="text-sm font-medium text-n-slate-12">{{ title }}</span>
-      <span
-        class="w-5 h-5 transition-transform duration-200 i-lucide-chevron-down"
-        :class="{ 'rotate-180': isExpanded }"
-      />
-    </button>
-    <div v-if="isExpanded" class="p-4 pt-0">
-      <slot />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/CreateNewContactDialog.vue

@@ -51,18 +51,17 @@ defineExpose({ dialogRef, contactsFormRef, onSuccess });
         <Button
           :label="t('DIALOG.BUTTONS.CANCEL')"
           variant="link"
-          type="reset"
           class="h-10 hover:!no-underline hover:text-n-brand"
           @click="closeDialog"
         />
         <Button
-          type="submit"
           :label="
             t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.SAVE_CONTACT')
           "
           color="blue"
           :disabled="contactsFormRef?.isFormInvalid"
           :is-loading="isCreatingContact"
+          @click="handleDialogConfirm"
         />
       </div>
     </template>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue

@@ -31,6 +31,10 @@ const sortMenus = [
     label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.SORT_BY.OPTIONS.EMAIL'),
     value: 'email',
   },
+  {
+    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.SORT_BY.OPTIONS.PHONE_NUMBER'),
+    value: 'phone_number',
+  },
   {
     label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.SORT_BY.OPTIONS.COMPANY'),
     value: 'company_name',

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactNotes.vue

@@ -87,10 +87,8 @@ useKeyboardEvents(keyboardEvents);
       <ContactNoteItem
         v-for="note in notes"
         :key="note.id"
-        class="mx-6 py-4"
         :note="note"
         :written-by="getWrittenBy(note)"
-        allow-delete
         @delete="onDelete"
       />
     </div>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/components/ContactNoteItem.vue

@@ -1,8 +1,6 @@
 <script setup>
-import { useTemplateRef, onMounted, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { dynamicTime } from 'shared/helpers/timeHelper';
-import { useToggle } from '@vueuse/core';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
@@ -16,63 +14,39 @@ const props = defineProps({
     type: String,
     required: true,
   },
-  allowDelete: {
-    type: Boolean,
-    default: false,
-  },
-  collapsible: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const emit = defineEmits(['delete']);
-const noteContentRef = useTemplateRef('noteContentRef');
+
-const needsCollapse = ref(false);
-const [isExpanded, toggleExpanded] = useToggle();
 const { t } = useI18n();
 const { formatMessage } = useMessageFormatter();
 
 const handleDelete = () => {
   emit('delete', props.note.id);
 };
-
-onMounted(() => {
-  if (props.collapsible) {
-    // Check if content height exceeds approximately 4 lines
-    // Assuming line height is ~1.625 and font size is ~14px
-    const threshold = 14 * 1.625 * 4; // ~84px
-    needsCollapse.value = noteContentRef.value?.clientHeight > threshold;
-  }
-});
 </script>
 
 <template>
-  <div class="flex flex-col gap-2 border-b border-n-strong group/note">
+  <div
-    <div class="flex items-center justify-between gap-2">
+    class="flex flex-col gap-2 py-2 mx-6 border-b border-n-strong group/note"
-      <div class="flex items-center gap-1.5 min-w-0">
+  >
+    <div class="flex items-center justify-between">
+      <div class="flex items-center gap-1.5 py-2.5 min-w-0">
         <Avatar
           :name="note?.user?.name || 'Bot'"
-          :src="
+          :src="note?.user?.thumbnail || '/assets/images/chatwoot_bot.png'"
-            note?.user?.name
-              ? note?.user?.thumbnail
-              : '/assets/images/chatwoot_bot.png'
-          "
           :size="16"
           rounded-full
         />
         <div class="min-w-0 truncate">
           <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
-            <span class="font-medium text-n-slate-12">{{ writtenBy }}</span>
+            <span class="font-medium">{{ writtenBy }}</span>
             {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.WROTE') }}
-            <span class="font-medium text-n-slate-12">
+            <span class="font-medium">{{ dynamicTime(note.createdAt) }}</span>
-              {{ dynamicTime(note.createdAt) }}
-            </span>
           </span>
         </div>
       </div>
       <Button
-        v-if="allowDelete"
         variant="faded"
         color="ruby"
         size="xs"
@@ -82,28 +56,8 @@ onMounted(() => {
       />
     </div>
     <p
-      ref="noteContentRef"
       v-dompurify-html="formatMessage(note.content || '')"
-      class="mb-0 prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
+      class="mb-0 prose-sm prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
-      :class="{
-        'line-clamp-4': collapsible && !isExpanded && needsCollapse,
-      }"
     />
-    <p v-if="collapsible && needsCollapse">
-      <Button
-        variant="faded"
-        color="blue"
-        size="xs"
-        :icon="isExpanded ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'"
-        @click="() => toggleExpanded()"
-      >
-        <template v-if="isExpanded">
-          {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.COLLAPSE') }}
-        </template>
-        <template v-else>
-          {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.EXPAND') }}
-        </template>
-      </Button>
-    </p>
   </div>
 </template>

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue

@@ -7,8 +7,8 @@ import { useStore, useStoreGetters } from 'dashboard/composables/store';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { useVuelidate } from '@vuelidate/core';
-import { required, minLength, helpers } from '@vuelidate/validators';
+import { required, minLength } from '@vuelidate/validators';
-import { shouldBeUrl, isValidSlug } from 'shared/helpers/Validators';
+import { shouldBeUrl } from 'shared/helpers/Validators';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -61,16 +61,7 @@ const liveChatWidgets = computed(() => {
 
 const rules = {
   name: { required, minLength: minLength(2) },
-  slug: {
+  slug: { required },
-    required: helpers.withMessage(
-      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR'),
-      required
-    ),
-    isValidSlug: helpers.withMessage(
-      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.FORMAT_ERROR'),
-      isValidSlug
-    ),
-  },
   homePageLink: { shouldBeUrl },
 };
 
@@ -80,9 +71,9 @@ const nameError = computed(() =>
   v$.value.name.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.ERROR') : ''
 );
 
-const slugError = computed(() => {
+const slugError = computed(() =>
-  return v$.value.slug.$errors[0]?.$message || '';
+  v$.value.slug.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR') : ''
-});
+);
 
 const homePageLinkError = computed(() =>
   v$.value.homePageLink.$error

app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/CreatePortalDialog.vue

@@ -6,9 +6,8 @@ import { useAlert, useTrack } from 'dashboard/composables';
 import { PORTALS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { convertToCategorySlug } from 'dashboard/helper/commons.js';
 import { useVuelidate } from '@vuelidate/core';
-import { required, minLength, helpers } from '@vuelidate/validators';
+import { required, minLength } from '@vuelidate/validators';
 import { buildPortalURL } from 'dashboard/helper/portalHelper';
-import { isValidSlug } from 'shared/helpers/Validators';
 
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -32,16 +31,7 @@ const state = reactive({
 
 const rules = {
   name: { required, minLength: minLength(2) },
-  slug: {
+  slug: { required },
-    required: helpers.withMessage(
-      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR'),
-      required
-    ),
-    isValidSlug: helpers.withMessage(
-      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.FORMAT_ERROR'),
-      isValidSlug
-    ),
-  },
 };
 
 const v$ = useVuelidate(rules, state);
@@ -50,9 +40,9 @@ const nameError = computed(() =>
   v$.value.name.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.ERROR') : ''
 );
 
-const slugError = computed(() => {
+const slugError = computed(() =>
-  return v$.value.slug.$errors[0]?.$message || '';
+  v$.value.slug.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR') : ''
-});
+);
 
 const isSubmitDisabled = computed(() => v$.value.$invalid);
 
@@ -141,7 +131,6 @@ defineExpose({ dialogRef });
         :message="
           nameError || t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.MESSAGE')
         "
-        @blur="v$.name.$touch()"
       />
       <Input
         id="portal-slug"
@@ -151,8 +140,6 @@ defineExpose({ dialogRef });
         :label="t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.LABEL')"
         :message-type="slugError ? 'error' : 'info'"
         :message="slugError || buildPortalURL(state.slug)"
-        @input="v$.slug.$touch()"
-        @blur="v$.slug.$touch()"
       />
     </div>
   </Dialog>

app/javascript/dashboard/components-next/banner/Banner.vue

@@ -1,5 +1,3 @@
-<!-- DEPRECIATED -->
-<!-- TODO: Replace this banner component with NextBanner "app/javascript/dashboard/components-next/banner/Banner.vue" -->
 <script setup>
 import { computed } from 'vue';
 

app/javascript/dashboard/components-next/button/Button.vue

@@ -190,7 +190,7 @@ const STYLE_CONFIG = {
 const variantClasses = computed(() => {
   const variantMap = {
     ghost: `${STYLE_CONFIG.colors[computedColor.value].ghost}`,
-    link: `${STYLE_CONFIG.colors[computedColor.value].link} p-0 font-medium underline-offset-2`,
+    link: `${STYLE_CONFIG.colors[computedColor.value].link} p-0 font-medium underline-offset-4`,
     outline: STYLE_CONFIG.colors[computedColor.value].outline,
     faded: STYLE_CONFIG.colors[computedColor.value].faded,
     solid: STYLE_CONFIG.colors[computedColor.value].solid,

app/javascript/dashboard/components-next/captain/PageLayout.vue

@@ -2,7 +2,6 @@
 import { computed } from 'vue';
 import { usePolicy } from 'dashboard/composables/usePolicy';
 import Button from 'dashboard/components-next/button/Button.vue';
-import BackButton from 'dashboard/components/widgets/BackButton.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import Policy from 'dashboard/components/policy.vue';
@@ -24,10 +23,6 @@ const props = defineProps({
     type: String,
     default: '',
   },
-  backUrl: {
-    type: [String, Object],
-    default: '',
-  },
   buttonPolicy: {
     type: Array,
     default: () => [],
@@ -44,10 +39,6 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
-  showKnowMore: {
-    type: Boolean,
-    default: true,
-  },
   isEmpty: {
     type: Boolean,
     default: false,
@@ -82,23 +73,19 @@ const handlePageChange = event => {
           class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
         >
           <div class="flex gap-4 items-center">
-            <BackButton v-if="backUrl" :to="backUrl" />
             <slot name="headerTitle">
               <span class="text-xl font-medium text-n-slate-12">
                 {{ headerTitle }}
               </span>
             </slot>
-            <div
+            <div v-if="!isEmpty" class="flex items-center gap-2">
-              v-if="!isEmpty && showKnowMore"
-              class="flex items-center gap-2"
-            >
               <div class="w-0.5 h-4 rounded-2xl bg-n-weak" />
               <slot name="knowMore" />
             </div>
           </div>
 
           <div
-            v-if="!showPaywall && buttonLabel"
+            v-if="!showPaywall"
             v-on-clickaway="() => emit('close')"
             class="relative group/campaign-button"
           >
@@ -117,7 +104,7 @@ const handlePageChange = event => {
       </div>
     </header>
     <main class="flex-1 px-6 overflow-y-auto xl:px-0">
-      <div class="w-full max-w-[60rem] h-full mx-auto py-4">
+      <div class="w-full max-w-[60rem] mx-auto py-4">
         <slot v-if="!showPaywall" name="controls" />
         <div
           v-if="isFetching"

app/javascript/dashboard/components-next/captain/assistant/AssistantCard.vue

@@ -76,12 +76,9 @@ const handleAction = ({ action, value }) => {
 <template>
   <CardLayout>
     <div class="flex justify-between w-full gap-1">
-      <router-link
+      <span class="text-base text-n-slate-12 line-clamp-1">
-        :to="{ name: 'captain_assistants_edit', params: { assistantId: id } }"
-        class="text-base text-n-slate-12 line-clamp-1 hover:underline transition-colors"
-      >
         {{ name }}
-      </router-link>
+      </span>
       <div class="flex items-center gap-2">
         <div
           v-on-clickaway="() => toggleDropdown(false)"

app/javascript/dashboard/components-next/captain/assistant/AssistantPlayground.vue

@@ -1,111 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import MessageList from './MessageList.vue';
-import CaptainAssistant from 'dashboard/api/captain/assistant';
-
-const { assistantId } = defineProps({
-  assistantId: {
-    type: Number,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-const messages = ref([]);
-const newMessage = ref('');
-const isLoading = ref(false);
-
-const formatMessagesForApi = () => {
-  return messages.value.map(message => ({
-    role: message.sender,
-    content: message.content,
-  }));
-};
-
-const resetConversation = () => {
-  messages.value = [];
-  newMessage.value = '';
-};
-
-const sendMessage = async () => {
-  if (!newMessage.value.trim() || isLoading.value) return;
-
-  const userMessage = {
-    content: newMessage.value,
-    sender: 'user',
-    timestamp: new Date().toISOString(),
-  };
-  messages.value.push(userMessage);
-  const currentMessage = newMessage.value;
-  newMessage.value = '';
-
-  try {
-    isLoading.value = true;
-    const { data } = await CaptainAssistant.playground({
-      assistantId,
-      messageContent: currentMessage,
-      messageHistory: formatMessagesForApi(),
-    });
-
-    messages.value.push({
-      content: data.response,
-      sender: 'assistant',
-      timestamp: new Date().toISOString(),
-    });
-  } catch (error) {
-    // eslint-disable-next-line no-console
-    console.error('Error getting assistant response:', error);
-  } finally {
-    isLoading.value = false;
-  }
-};
-</script>
-
-<template>
-  <div
-    class="flex flex-col h-full rounded-lg p-4 border border-n-slate-4 text-n-slate-11"
-  >
-    <div class="mb-4">
-      <div class="flex justify-between items-center mb-1">
-        <h3 class="text-lg font-medium">
-          {{ t('CAPTAIN.PLAYGROUND.HEADER') }}
-        </h3>
-        <NextButton
-          ghost
-          size="small"
-          icon="i-lucide-rotate-ccw"
-          @click="resetConversation"
-        />
-      </div>
-      <p class="text-sm text-n-slate-11">
-        {{ t('CAPTAIN.PLAYGROUND.DESCRIPTION') }}
-      </p>
-    </div>
-
-    <MessageList :messages="messages" :is-loading="isLoading" />
-
-    <div
-      class="flex items-center bg-n-solid-1 outline outline-n-container rounded-lg p-3"
-    >
-      <input
-        v-model="newMessage"
-        class="flex-1 bg-transparent border-none focus:outline-none text-sm mb-0"
-        :placeholder="t('CAPTAIN.PLAYGROUND.MESSAGE_PLACEHOLDER')"
-        @keyup.enter="sendMessage"
-      />
-      <NextButton
-        ghost
-        size="small"
-        :disabled="!newMessage.trim()"
-        icon="i-lucide-send"
-        @click="sendMessage"
-      />
-    </div>
-
-    <p class="text-xs text-n-slate-11 pt-2 text-center">
-      {{ t('CAPTAIN.PLAYGROUND.CREDIT_NOTE') }}
-    </p>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/assistant/MessageList.vue

@@ -1,91 +0,0 @@
-<script setup>
-import { useI18n } from 'vue-i18n';
-import { ref, watch, nextTick } from 'vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-
-const props = defineProps({
-  messages: {
-    type: Array,
-    required: true,
-  },
-  isLoading: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const messageContainer = ref(null);
-
-const { t } = useI18n();
-const { formatMessage } = useMessageFormatter();
-
-const isUserMessage = sender => sender === 'user';
-
-const getMessageAlignment = sender =>
-  isUserMessage(sender) ? 'justify-end' : 'justify-start';
-
-const getMessageDirection = sender =>
-  isUserMessage(sender) ? 'flex-row-reverse' : 'flex-row';
-
-const getAvatarName = sender =>
-  isUserMessage(sender)
-    ? t('CAPTAIN.PLAYGROUND.USER')
-    : t('CAPTAIN.PLAYGROUND.ASSISTANT');
-
-const getMessageStyle = sender =>
-  isUserMessage(sender)
-    ? 'bg-n-strong text-n-white'
-    : 'bg-n-solid-iris text-n-slate-12';
-
-const scrollToBottom = async () => {
-  await nextTick();
-  if (messageContainer.value) {
-    messageContainer.value.scrollTop = messageContainer.value.scrollHeight;
-  }
-};
-
-watch(() => props.messages.length, scrollToBottom);
-</script>
-
-<template>
-  <div ref="messageContainer" class="flex-1 overflow-y-auto mb-4 space-y-2">
-    <div
-      v-for="(message, index) in messages"
-      :key="index"
-      class="flex"
-      :class="getMessageAlignment(message.sender)"
-    >
-      <div
-        class="flex items-start gap-1.5"
-        :class="getMessageDirection(message.sender)"
-      >
-        <Avatar :name="getAvatarName(message.sender)" rounded-full :size="24" />
-        <div
-          class="max-w-[80%] rounded-lg p-3 text-sm"
-          :class="getMessageStyle(message.sender)"
-        >
-          <div class="break-words" v-html="formatMessage(message.content)" />
-        </div>
-      </div>
-    </div>
-    <div v-if="isLoading" class="flex justify-start">
-      <div class="flex items-start gap-1.5">
-        <Avatar :name="getAvatarName('assistant')" rounded-full :size="24" />
-        <div
-          class="max-w-sm rounded-lg p-3 text-sm bg-n-solid-iris text-n-slate-12"
-        >
-          <div class="flex gap-1">
-            <div class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce" />
-            <div
-              class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce [animation-delay:0.2s]"
-            />
-            <div
-              class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce [animation-delay:0.4s]"
-            />
-          </div>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue

@@ -1,306 +0,0 @@
-<script setup>
-import { reactive, computed, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useVuelidate } from '@vuelidate/core';
-import { required, minLength } from '@vuelidate/validators';
-import { useMapGetter } from 'dashboard/composables/store';
-
-import Input from 'dashboard/components-next/input/Input.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Editor from 'dashboard/components-next/Editor/Editor.vue';
-import Accordion from 'dashboard/components-next/Accordion/Accordion.vue';
-
-const props = defineProps({
-  mode: {
-    type: String,
-    required: true,
-    validator: value => ['edit', 'create'].includes(value),
-  },
-  assistant: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const emit = defineEmits(['submit']);
-
-const { t } = useI18n();
-
-const formState = {
-  uiFlags: useMapGetter('captainAssistants/getUIFlags'),
-};
-
-const initialState = {
-  name: '',
-  description: '',
-  productName: '',
-  welcomeMessage: '',
-  handoffMessage: '',
-  resolutionMessage: '',
-  instructions: '',
-  features: {
-    conversationFaqs: false,
-    memories: false,
-  },
-};
-
-const state = reactive({ ...initialState });
-
-const validationRules = {
-  name: { required, minLength: minLength(1) },
-  description: { required, minLength: minLength(1) },
-  productName: { required, minLength: minLength(1) },
-  welcomeMessage: { minLength: minLength(1) },
-  handoffMessage: { minLength: minLength(1) },
-  resolutionMessage: { minLength: minLength(1) },
-  instructions: { minLength: minLength(1) },
-};
-
-const v$ = useVuelidate(validationRules, state);
-
-const isLoading = computed(() => formState.uiFlags.value.creatingItem);
-
-const getErrorMessage = field => {
-  return v$.value[field].$error ? v$.value[field].$errors[0].$message : '';
-};
-
-const formErrors = computed(() => ({
-  name: getErrorMessage('name'),
-  description: getErrorMessage('description'),
-  productName: getErrorMessage('productName'),
-  welcomeMessage: getErrorMessage('welcomeMessage'),
-  handoffMessage: getErrorMessage('handoffMessage'),
-  resolutionMessage: getErrorMessage('resolutionMessage'),
-  instructions: getErrorMessage('instructions'),
-}));
-
-const updateStateFromAssistant = assistant => {
-  const { config = {} } = assistant;
-  state.name = assistant.name;
-  state.description = assistant.description;
-  state.productName = config.product_name;
-  state.welcomeMessage = config.welcome_message;
-  state.handoffMessage = config.handoff_message;
-  state.resolutionMessage = config.resolution_message;
-  state.instructions = config.instructions;
-  state.features = {
-    conversationFaqs: config.feature_faq || false,
-    memories: config.feature_memory || false,
-  };
-};
-
-const handleBasicInfoUpdate = async () => {
-  const result = await Promise.all([
-    v$.value.name.$validate(),
-    v$.value.description.$validate(),
-    v$.value.productName.$validate(),
-  ]).then(results => results.every(Boolean));
-  if (!result) return;
-
-  const payload = {
-    name: state.name,
-    description: state.description,
-    product_name: state.productName,
-  };
-
-  emit('submit', payload);
-};
-
-const handleSystemMessagesUpdate = async () => {
-  const result = await Promise.all([
-    v$.value.welcomeMessage.$validate(),
-    v$.value.handoffMessage.$validate(),
-    v$.value.resolutionMessage.$validate(),
-  ]).then(results => results.every(Boolean));
-  if (!result) return;
-
-  const payload = {
-    config: {
-      ...props.assistant.config,
-      welcome_message: state.welcomeMessage,
-      handoff_message: state.handoffMessage,
-      resolution_message: state.resolutionMessage,
-    },
-  };
-
-  emit('submit', payload);
-};
-
-const handleInstructionsUpdate = async () => {
-  const result = await v$.value.instructions.$validate();
-  if (!result) return;
-
-  const payload = {
-    config: {
-      ...props.assistant.config,
-      instructions: state.instructions,
-    },
-  };
-
-  emit('submit', payload);
-};
-
-const handleFeaturesUpdate = () => {
-  const payload = {
-    config: {
-      ...props.assistant.config,
-      feature_faq: state.features.conversationFaqs,
-      feature_memory: state.features.memories,
-    },
-  };
-
-  emit('submit', payload);
-};
-
-watch(
-  () => props.assistant,
-  newAssistant => {
-    if (props.mode === 'edit' && newAssistant) {
-      updateStateFromAssistant(newAssistant);
-    }
-  },
-  { immediate: true }
-);
-</script>
-
-<template>
-  <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
-    <!-- Basic Information Section -->
-    <Accordion
-      :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.BASIC_INFO')"
-      is-open
-    >
-      <div class="flex flex-col gap-4 pt-4">
-        <Input
-          v-model="state.name"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.NAME.LABEL')"
-          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.NAME.PLACEHOLDER')"
-          :message="formErrors.name"
-          :message-type="formErrors.name ? 'error' : 'info'"
-        />
-
-        <Editor
-          v-model="state.description"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.LABEL')"
-          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.PLACEHOLDER')"
-          :message="formErrors.description"
-          :message-type="formErrors.description ? 'error' : 'info'"
-        />
-
-        <Input
-          v-model="state.productName"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.PRODUCT_NAME.LABEL')"
-          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.PRODUCT_NAME.PLACEHOLDER')"
-          :message="formErrors.productName"
-          :message-type="formErrors.productName ? 'error' : 'info'"
-        />
-
-        <div class="flex justify-end">
-          <Button
-            size="small"
-            :loading="isLoading"
-            @click="handleBasicInfoUpdate"
-          >
-            {{ t('CAPTAIN.ASSISTANTS.FORM.UPDATE') }}
-          </Button>
-        </div>
-      </div>
-    </Accordion>
-
-    <!-- Instructions Section -->
-    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
-      <div class="flex flex-col gap-4 pt-4">
-        <Editor
-          v-model="state.instructions"
-          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
-          :message="formErrors.instructions"
-          :max-length="20000"
-          :message-type="formErrors.instructions ? 'error' : 'info'"
-        />
-
-        <div class="flex justify-end">
-          <Button
-            size="small"
-            :loading="isLoading"
-            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
-            @click="handleInstructionsUpdate"
-          />
-        </div>
-      </div>
-    </Accordion>
-
-    <!-- Greeting Messages Section -->
-    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.SYSTEM_MESSAGES')">
-      <div class="flex flex-col gap-4 pt-4">
-        <Editor
-          v-model="state.handoffMessage"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.LABEL')"
-          :placeholder="
-            t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.PLACEHOLDER')
-          "
-          :message="formErrors.handoffMessage"
-          :message-type="formErrors.handoffMessage ? 'error' : 'info'"
-        />
-
-        <Editor
-          v-model="state.resolutionMessage"
-          :label="t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.LABEL')"
-          :placeholder="
-            t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.PLACEHOLDER')
-          "
-          :message="formErrors.resolutionMessage"
-          :message-type="formErrors.resolutionMessage ? 'error' : 'info'"
-        />
-
-        <div class="flex justify-end">
-          <Button
-            size="small"
-            :loading="isLoading"
-            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
-            @click="handleSystemMessagesUpdate"
-          />
-        </div>
-      </div>
-    </Accordion>
-
-    <!-- Features Section -->
-    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.FEATURES')">
-      <div class="flex flex-col gap-4 pt-4">
-        <div class="flex flex-col gap-2">
-          <label class="text-sm font-medium text-n-slate-12">
-            {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.TITLE') }}
-          </label>
-          <div class="flex flex-col gap-2">
-            <label class="flex items-center gap-2">
-              <input
-                v-model="state.features.conversationFaqs"
-                type="checkbox"
-                class="form-checkbox"
-              />
-              {{
-                t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CONVERSATION_FAQS')
-              }}
-            </label>
-            <label class="flex items-center gap-2">
-              <input
-                v-model="state.features.memories"
-                type="checkbox"
-                class="form-checkbox"
-              />
-              {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_MEMORIES') }}
-            </label>
-          </div>
-        </div>
-
-        <div class="flex justify-end">
-          <Button
-            size="small"
-            :loading="isLoading"
-            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
-            @click="handleFeaturesUpdate"
-          />
-        </div>
-      </div>
-    </Accordion>
-  </form>
-</template>

app/javascript/dashboard/components-next/copilot/Copilot.vue

@@ -1,6 +1,5 @@
 <script setup>
 import { nextTick, ref, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 
@@ -40,8 +39,6 @@ const props = defineProps({
 
 const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);
 
-const { t } = useI18n();
-
 const COPILOT_USER_ROLES = ['assistant', 'system'];
 
 const sendMessage = message => {
@@ -50,7 +47,7 @@ const sendMessage = message => {
 };
 
 const useSuggestion = opt => {
-  emit('sendMessage', t(opt.prompt));
+  emit('sendMessage', opt.prompt);
   useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
 };
 
@@ -69,16 +66,16 @@ const scrollToBottom = async () => {
 
 const promptOptions = [
   {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
+    label: 'Summarize this conversation',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
+    prompt: `Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent`,
   },
   {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
+    label: 'Suggest an answer',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
+    prompt: `Analyze the customer’s inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information.`,
   },
   {
-    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
+    label: 'Rate this conversation',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
+    prompt: `Review the conversation to see how well it meets the customer’s needs. Share a rating out of 5 based on tone, clarity, and effectiveness.`,
   },
 ];
 
@@ -92,7 +89,7 @@ watch(
 </script>
 
 <template>
-  <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
+  <div class="flex flex-col h-full text-sm leading-6 tracking-tight">
     <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
       <template v-for="message in messages" :key="message.id">
         <CopilotAgentMessage
@@ -124,7 +121,7 @@ watch(
           class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
           @click="() => useSuggestion(prompt)"
         >
-          <span>{{ t(prompt.label) }}</span>
+          <span>{{ prompt.label }}</span>
           <Icon icon="i-lucide-chevron-right" />
         </button>
       </div>

app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue

@@ -33,8 +33,6 @@ const insertIntoRichEditor = computed(() => {
   );
 });
 
-const hasEmptyMessageContent = computed(() => !props.message?.content);
-
 const useCopilotResponse = () => {
   if (insertIntoRichEditor.value) {
     emitter.emit(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, props.message?.content);
@@ -55,17 +53,9 @@ const useCopilotResponse = () => {
     />
     <div class="flex flex-col gap-1 text-n-slate-12">
       <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-      <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
+      <div v-dompurify-html="messageContent" class="prose-sm break-words" />
-        {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
-      </span>
-      <div
-        v-else
-        v-dompurify-html="messageContent"
-        class="prose-sm break-words"
-      />
       <div class="flex flex-row mt-1">
         <Button
-          v-if="!hasEmptyMessageContent"
           :label="$t('CAPTAIN.COPILOT.USE')"
           faded
           sm

app/javascript/dashboard/components-next/dialog/Dialog.vue

@@ -125,10 +125,7 @@ defineExpose({ open, close });
           <slot />
           <!-- Dialog content will be injected here -->
           <slot name="footer">
-            <div
+            <div class="flex items-center justify-between w-full gap-3">
-              v-if="showCancelButton || showConfirmButton"
-              class="flex items-center justify-between w-full gap-3"
-            >
               <Button
                 v-if="showCancelButton"
                 variant="faded"

app/javascript/dashboard/components-next/filter/SaveCustomView.vue

@@ -103,7 +103,7 @@ export default {
       {{ $t('FILTER.CUSTOM_VIEWS.ADD.TITLE') }}
     </h3>
     <form class="w-full grid gap-6" @submit.prevent="saveCustomViews">
-      <label :class="{ error: v$.name.$error }">
+      <div>
         <input
           v-model="name"
           class="py-1.5 px-3 text-n-slate-12 bg-n-alpha-1 text-sm rounded-lg reset-base w-full"
@@ -116,14 +116,14 @@ export default {
         >
           {{ $t('FILTER.CUSTOM_VIEWS.ADD.ERROR_MESSAGE') }}
         </span>
-      </label>
+      </div>
       <div class="flex flex-row justify-end w-full gap-2">
+        <NextButton sm solid blue :disabled="isButtonDisabled">
+          {{ $t('FILTER.CUSTOM_VIEWS.ADD.SAVE_BUTTON') }}
+        </NextButton>
         <NextButton faded slate sm @click.prevent="onClose">
           {{ $t('FILTER.CUSTOM_VIEWS.ADD.CANCEL_BUTTON') }}
         </NextButton>
-        <NextButton solid blue sm :disabled="isButtonDisabled">
-          {{ $t('FILTER.CUSTOM_VIEWS.ADD.SAVE_BUTTON') }}
-        </NextButton>
       </div>
     </form>
   </div>

app/javascript/dashboard/components-next/icon/provider.js

@@ -12,7 +12,6 @@ export function useChannelIcon(inbox) {
     'Channel::TwitterProfile': 'i-ri-twitter-x-fill',
     'Channel::WebWidget': 'i-ri-global-fill',
     'Channel::Whatsapp': 'i-ri-whatsapp-fill',
-    'Channel::Instagram': 'i-ri-instagram-fill',
   };
 
   const providerIconMap = {

app/javascript/dashboard/components-next/input/DurationInput.vue

@@ -1,66 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import Input from './Input.vue';
-import { useI18n } from 'vue-i18n';
-
-const props = defineProps({
-  min: { type: Number, default: 0 },
-  max: { type: Number, default: Infinity },
-  disabled: { type: Boolean, default: false },
-});
-
-const { t } = useI18n();
-const duration = defineModel('modelValue', { type: Number, default: null });
-
-const UNIT_TYPES = {
-  MINUTES: 'minutes',
-  HOURS: 'hours',
-  DAYS: 'days',
-};
-const unit = ref(UNIT_TYPES.MINUTES);
-
-const transformedValue = computed({
-  get() {
-    if (unit.value === UNIT_TYPES.MINUTES) return duration.value;
-    if (unit.value === UNIT_TYPES.HOURS) return Math.floor(duration.value / 60);
-    if (unit.value === UNIT_TYPES.DAYS)
-      return Math.floor(duration.value / 24 / 60);
-
-    return 0;
-  },
-  set(newValue) {
-    let minuteValue;
-    if (unit.value === UNIT_TYPES.MINUTES) {
-      minuteValue = Math.floor(newValue);
-    } else if (unit.value === UNIT_TYPES.HOURS) {
-      minuteValue = Math.floor(newValue * 60);
-    } else if (unit.value === UNIT_TYPES.DAYS) {
-      minuteValue = Math.floor(newValue * 24 * 60);
-    }
-
-    duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
-  },
-});
-</script>
-
-<template>
-  <Input
-    v-model="transformedValue"
-    type="number"
-    autocomplete="off"
-    :disabled="disabled"
-    :placeholder="t('DURATION_INPUT.PLACEHOLDER')"
-    class="flex-grow w-full disabled:"
-  />
-  <select
-    v-model="unit"
-    :disabled="disabled"
-    class="mb-0 text-sm disabled:outline-n-weak disabled:opacity-40"
-  >
-    <option :value="UNIT_TYPES.MINUTES">
-      {{ t('DURATION_INPUT.MINUTES') }}
-    </option>
-    <option :value="UNIT_TYPES.HOURS">{{ t('DURATION_INPUT.HOURS') }}</option>
-    <option :value="UNIT_TYPES.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
-  </select>
-</template>

app/javascript/dashboard/components-next/message/Message.vue

@@ -117,7 +117,7 @@ const props = defineProps({
   },
   conversationId: { type: Number, required: true },
   createdAt: { type: Number, required: true }, // eslint-disable-line vue/no-unused-properties
-  currentUserId: { type: Number, required: true }, // eslint-disable-line vue/no-unused-properties
+  currentUserId: { type: Number, required: true },
   groupWithNext: { type: Boolean, default: false },
   inboxId: { type: Number, default: null }, // eslint-disable-line vue/no-unused-properties
   inboxSupportsReplyTo: { type: Object, default: () => ({}) },
@@ -173,10 +173,7 @@ const variant = computed(() => {
   return variants[props.messageType] || MESSAGE_VARIANTS.USER;
 });
 
-const isBotOrAgentMessage = computed(() => {
+const isMyMessage = computed(() => {
-  if (props.messageType === MESSAGE_TYPES.ACTIVITY) {
-    return false;
-  }
   // if an outgoing message is still processing, then it's definitely a
   // message sent by the current user
   if (
@@ -189,10 +186,13 @@ const isBotOrAgentMessage = computed(() => {
   const senderType = props.senderType ?? props.sender?.type;
 
   if (!senderType || !senderId) {
-    return true;
+    return false;
   }
 
-  return senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase();
+  return (
+    senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase() &&
+    props.currentUserId === senderId
+  );
 });
 
 /**
@@ -200,7 +200,7 @@ const isBotOrAgentMessage = computed(() => {
  * @returns {import('vue').ComputedRef<'left'|'right'|'center'>} The computed orientation
  */
 const orientation = computed(() => {
-  if (isBotOrAgentMessage.value) {
+  if (isMyMessage.value) {
     return ORIENTATION.RIGHT;
   }
 
@@ -221,8 +221,8 @@ const flexOrientationClass = computed(() => {
 
 const gridClass = computed(() => {
   const map = {
-    [ORIENTATION.LEFT]: 'grid grid-cols-1fr',
+    [ORIENTATION.LEFT]: 'grid grid-cols-[24px_1fr]',
-    [ORIENTATION.RIGHT]: 'grid grid-cols-[1fr_24px]',
+    [ORIENTATION.RIGHT]: 'grid grid-cols-1fr',
   };
 
   return map[orientation.value];
@@ -231,12 +231,12 @@ const gridClass = computed(() => {
 const gridTemplate = computed(() => {
   const map = {
     [ORIENTATION.LEFT]: `
-      "bubble"
+      "avatar bubble"
-      "meta"
+      "spacer meta"
     `,
     [ORIENTATION.RIGHT]: `
-      "bubble avatar"
+      "bubble"
-      "meta spacer"
+      "meta"
     `,
   };
 
@@ -251,7 +251,7 @@ const shouldGroupWithNext = computed(() => {
 
 const shouldShowAvatar = computed(() => {
   if (props.messageType === MESSAGE_TYPES.ACTIVITY) return false;
-  if (orientation.value === ORIENTATION.LEFT) return false;
+  if (orientation.value === ORIENTATION.RIGHT) return false;
 
   return true;
 });
@@ -394,29 +394,23 @@ function handleReplyTo() {
 }
 
 const avatarInfo = computed(() => {
-  // If no sender, return bot info
+  if (!props.sender || props.sender.type === SENDER_TYPES.AGENT_BOT) {
-  if (!props.sender) {
     return {
       name: t('CONVERSATION.BOT'),
       src: '',
     };
   }
 
-  const { sender } = props;
+  if (props.sender) {
-  const { name, type, avatarUrl, thumbnail } = sender || {};
-
-  // If sender type is agent bot, use avatarUrl
-  if (type === SENDER_TYPES.AGENT_BOT) {
     return {
-      name: name ?? '',
+      name: props.sender.name,
-      src: avatarUrl ?? '',
+      src: props.sender?.thumbnail,
     };
   }
 
-  // For all other senders, use thumbnail
   return {
-    name: name ?? '',
+    name: '',
-    src: thumbnail ?? '',
+    src: '',
   };
 });
 
@@ -444,7 +438,7 @@ provideMessageContext({
   isPrivate: computed(() => props.private),
   variant,
   orientation,
-  isBotOrAgentMessage,
+  isMyMessage,
   shouldGroupWithNext,
 });
 </script>
@@ -476,14 +470,14 @@ provideMessageContext({
           'w-full': variant === MESSAGE_VARIANTS.EMAIL,
         },
       ]"
-      class="gap-x-2"
+      class="gap-x-3"
       :style="{
         gridTemplateAreas: gridTemplate,
       }"
     >
       <div
         v-if="!shouldGroupWithNext && shouldShowAvatar"
-        v-tooltip.left-end="avatarTooltip"
+        v-tooltip.right-end="avatarTooltip"
         class="[grid-area:avatar] flex items-end"
       >
         <Avatar v-bind="avatarInfo" :size="24" />
@@ -491,8 +485,7 @@ provideMessageContext({
       <div
         class="[grid-area:bubble] flex"
         :class="{
-          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:pl-9 rtl:pl-0 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
           'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
         }"
         @contextmenu="openContextMenu($event)"

app/javascript/dashboard/components-next/message/MessageMeta.vue

@@ -19,17 +19,10 @@ const {
   isAWebWidgetInbox,
   isAWhatsAppChannel,
   isAnEmailChannel,
-  isAnInstagramChannel,
 } = useInbox();
 
-const {
+const { status, isPrivate, createdAt, sourceId, messageType } =
-  status,
+  useMessageContext();
-  isPrivate,
-  createdAt,
-  sourceId,
-  messageType,
-  contentAttributes,
-} = useMessageContext();
 
 const readableTime = computed(() =>
   messageTimestamp(createdAt.value, 'LLL d, h:mm a')
@@ -37,11 +30,6 @@ const readableTime = computed(() =>
 
 const showStatusIndicator = computed(() => {
   if (isPrivate.value) return false;
-  // Don't show status for failed messages, we already show error message
-  if (status.value === MESSAGE_STATUS.FAILED) return false;
-  // Don't show status for deleted messages
-  if (contentAttributes.value?.deleted) return false;
-
   if (messageType.value === MESSAGE_TYPES.OUTGOING) return true;
   if (messageType.value === MESSAGE_TYPES.TEMPLATE) return true;
 
@@ -59,8 +47,7 @@ const isSent = computed(() => {
     isATwilioChannel.value ||
     isAFacebookInbox.value ||
     isASmsInbox.value ||
-    isATelegramChannel.value ||
+    isATelegramChannel.value
-    isAnInstagramChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.SENT;
   }
@@ -99,8 +86,7 @@ const isRead = computed(() => {
   if (
     isAWhatsAppChannel.value ||
     isATwilioChannel.value ||
-    isAFacebookInbox.value ||
+    isAFacebookInbox.value
-    isAnInstagramChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.READ;
   }
@@ -116,6 +102,7 @@ const statusToShow = computed(() => {
   if (isRead.value) return MESSAGE_STATUS.READ;
   if (isDelivered.value) return MESSAGE_STATUS.DELIVERED;
   if (isSent.value) return MESSAGE_STATUS.SENT;
+  if (status.value === MESSAGE_STATUS.FAILED) return MESSAGE_STATUS.FAILED;
 
   return MESSAGE_STATUS.PROGRESS;
 });

app/javascript/dashboard/components-next/message/TranslationToggle.vue

@@ -1,24 +0,0 @@
-<script setup>
-import { defineProps, defineEmits } from 'vue';
-
-defineProps({
-  showingOriginal: Boolean,
-});
-
-defineEmits(['toggle']);
-</script>
-
-<template>
-  <span>
-    <span
-      class="text-xs text-n-slate-11 cursor-pointer hover:underline select-none"
-      @click="$emit('toggle')"
-    >
-      {{
-        showingOriginal
-          ? $t('CONVERSATION.VIEW_TRANSLATED')
-          : $t('CONVERSATION.VIEW_ORIGINAL')
-      }}
-    </span>
-  </span>
-</template>

app/javascript/dashboard/components-next/message/bubbles/Activity.vue

@@ -14,7 +14,7 @@ const readableTime = computed(() =>
 <template>
   <BaseBubble
     v-tooltip.top="readableTime"
-    class="px-3 py-1 !rounded-xl flex min-w-0 items-center gap-2"
+    class="px-2 py-0.5 !rounded-full flex min-w-0 items-center gap-2"
     data-bubble-name="activity"
   >
     <span v-dompurify-html="content" :title="content" />

app/javascript/dashboard/components-next/message/bubbles/Audio.vue

@@ -13,9 +13,6 @@ const attachment = computed(() => {
 
 <template>
   <BaseBubble class="bg-transparent" data-bubble-name="audio">
-    <AudioChip
+    <AudioChip :attachment="attachment" class="p-2 text-n-slate-12" />
-      :attachment="attachment"
-      class="p-2 text-n-slate-12 skip-context-menu"
-    />
   </BaseBubble>
 </template>

app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue

@@ -9,11 +9,9 @@ import BaseBubble from 'next/message/bubbles/Base.vue';
 import FormattedContent from 'next/message/bubbles/Text/FormattedContent.vue';
 import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
 import EmailMeta from './EmailMeta.vue';
-import TranslationToggle from 'dashboard/components-next/message/TranslationToggle.vue';
 
 import { useMessageContext } from '../../provider.js';
 import { MESSAGE_TYPES } from 'next/message/constants.js';
-import { useTranslations } from 'dashboard/composables/useTranslations';
 
 const { content, contentAttributes, attachments, messageType } =
   useMessageContext();
@@ -21,77 +19,35 @@ const { content, contentAttributes, attachments, messageType } =
 const isExpandable = ref(false);
 const isExpanded = ref(false);
 const showQuotedMessage = ref(false);
-const renderOriginal = ref(false);
 const contentContainer = useTemplateRef('contentContainer');
 
 onMounted(() => {
   isExpandable.value = contentContainer.value?.scrollHeight > 400;
 });
 
-const isOutgoing = computed(() => messageType.value === MESSAGE_TYPES.OUTGOING);
+const isOutgoing = computed(() => {
+  return messageType.value === MESSAGE_TYPES.OUTGOING;
+});
 const isIncoming = computed(() => !isOutgoing.value);
 
-const { hasTranslations, translationContent } =
+const textToShow = computed(() => {
-  useTranslations(contentAttributes);
-
-const originalEmailText = computed(() => {
   const text =
     contentAttributes?.value?.email?.textContent?.full ?? content.value;
   return text?.replace(/\n/g, '<br>');
 });
 
-const originalEmailHtml = computed(
+// Use TextContent as the default to fullHTML
-  () =>
-    contentAttributes?.value?.email?.htmlContent?.full ??
-    originalEmailText.value
-);
-
-const messageContent = computed(() => {
-  // If translations exist and we're showing translations (not original)
-  if (hasTranslations.value && !renderOriginal.value) {
-    return translationContent.value;
-  }
-  // Otherwise show original content
-  return content.value;
-});
-
-const textToShow = computed(() => {
-  // If translations exist and we're showing translations (not original)
-  if (hasTranslations.value && !renderOriginal.value) {
-    return translationContent.value;
-  }
-  // Otherwise show original text
-  return originalEmailText.value;
-});
-
 const fullHTML = computed(() => {
-  // If translations exist and we're showing translations (not original)
+  return contentAttributes?.value?.email?.htmlContent?.full ?? textToShow.value;
-  if (hasTranslations.value && !renderOriginal.value) {
-    return translationContent.value;
-  }
-  // Otherwise show original HTML
-  return originalEmailHtml.value;
 });
 
-const unquotedHTML = computed(() =>
+const unquotedHTML = computed(() => {
-  EmailQuoteExtractor.extractQuotes(fullHTML.value)
+  return EmailQuoteExtractor.extractQuotes(fullHTML.value);
-);
-
-const hasQuotedMessage = computed(() =>
-  EmailQuoteExtractor.hasQuotes(fullHTML.value)
-);
-
-// Ensure unique keys for <Letter> when toggling between original and translated views.
-// This forces Vue to re-render the component and update content correctly.
-const translationKeySuffix = computed(() => {
-  if (renderOriginal.value) return 'original';
-  if (hasTranslations.value) return 'translated';
-  return 'original';
 });
 
-const handleSeeOriginal = () => {
+const hasQuotedMessage = computed(() => {
-  renderOriginal.value = !renderOriginal.value;
+  return EmailQuoteExtractor.hasQuotes(fullHTML.value);
-};
+});
 </script>
 
 <template>
@@ -119,7 +75,7 @@ const handleSeeOriginal = () => {
       >
         <div
           v-if="isExpandable && !isExpanded"
-          class="absolute left-0 right-0 bottom-0 h-40 px-8 flex items-end bg-gradient-to-t from-n-slate-4 via-n-slate-4 via-20% to-transparent"
+          class="absolute left-0 right-0 bottom-0 h-40 px-8 flex items-end bg-gradient-to-t from-n-gray-3 via-n-gray-3 via-20% to-transparent"
         >
           <button
             class="text-n-slate-12 py-2 px-8 mx-auto text-center flex items-center gap-2"
@@ -132,12 +88,11 @@ const handleSeeOriginal = () => {
         <FormattedContent
           v-if="isOutgoing && content"
           class="text-n-slate-12"
-          :content="messageContent"
+          :content="content"
         />
         <template v-else>
           <Letter
             v-if="showQuotedMessage"
-            :key="`letter-quoted-${translationKeySuffix}`"
             class-name="prose prose-bubble !max-w-none letter-render"
             :allowed-css-properties="[
               ...allowedCssProperties,
@@ -149,7 +104,6 @@ const handleSeeOriginal = () => {
           />
           <Letter
             v-else
-            :key="`letter-unquoted-${translationKeySuffix}`"
             class-name="prose prose-bubble !max-w-none letter-render"
             :html="unquotedHTML"
             :allowed-css-properties="[
@@ -181,12 +135,6 @@ const handleSeeOriginal = () => {
         </button>
       </div>
     </section>
-    <TranslationToggle
-      v-if="hasTranslations"
-      class="py-2 px-3"
-      :showing-original="renderOriginal"
-      @toggle="handleSeeOriginal"
-    />
     <section
       v-if="Array.isArray(attachments) && attachments.length"
       class="px-4 pb-4 space-y-2"

app/javascript/dashboard/components-next/message/bubbles/Image.vue

@@ -56,7 +56,6 @@ const downloadAttachment = async () => {
     </div>
     <div v-else class="relative group rounded-lg overflow-hidden">
       <img
-        class="skip-context-menu"
         :src="attachment.dataUrl"
         :width="attachment.width"
         :height="attachment.height"
@@ -64,9 +63,8 @@ const downloadAttachment = async () => {
         @error="handleError"
       />
       <div
-        class="inset-0 p-2 pointer-events-none absolute bg-gradient-to-tl from-n-slate-12/30 dark:from-n-slate-1/50 via-transparent to-transparent hidden group-hover:flex"
+        class="inset-0 p-2 absolute bg-gradient-to-tl from-n-slate-12/30 dark:from-n-slate-1/50 via-transparent to-transparent hidden group-hover:flex items-end justify-end gap-1.5"
-      />
+      >
-      <div class="absolute right-2 bottom-2 hidden group-hover:flex gap-2">
         <Button xs solid slate icon="i-lucide-expand" class="opacity-60" />
         <Button
           xs

app/javascript/dashboard/components-next/message/bubbles/InstagramStory.vue

@@ -41,13 +41,13 @@ const onVideoLoadError = () => {
     <div v-if="content" v-dompurify-html="formattedContent" class="mb-2" />
     <img
       v-if="!hasImgStoryError"
-      class="rounded-lg max-w-80 skip-context-menu"
+      class="rounded-lg max-w-80"
       :src="attachment.dataUrl"
       @error="onImageLoadError"
     />
     <video
       v-else-if="!hasVideoStoryError"
-      class="rounded-lg max-w-80 skip-context-menu"
+      class="rounded-lg max-w-80"
       controls
       :src="attachment.dataUrl"
       @error="onVideoLoadError"

app/javascript/dashboard/components-next/message/bubbles/Text/Index.vue

@@ -3,16 +3,16 @@ import { computed, ref } from 'vue';
 import BaseBubble from 'next/message/bubbles/Base.vue';
 import FormattedContent from './FormattedContent.vue';
 import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
-import TranslationToggle from 'dashboard/components-next/message/TranslationToggle.vue';
 import { MESSAGE_TYPES } from '../../constants';
 import { useMessageContext } from '../../provider.js';
-import { useTranslations } from 'dashboard/composables/useTranslations';
 
 const { content, attachments, contentAttributes, messageType } =
   useMessageContext();
 
-const { hasTranslations, translationContent } =
+const hasTranslations = computed(() => {
-  useTranslations(contentAttributes);
+  const { translations = {} } = contentAttributes.value;
+  return Object.keys(translations || {}).length > 0;
+});
 
 const renderOriginal = ref(false);
 
@@ -22,7 +22,8 @@ const renderContent = computed(() => {
   }
 
   if (hasTranslations.value) {
-    return translationContent.value;
+    const translations = contentAttributes.value.translations;
+    return translations[Object.keys(translations)[0]];
   }
 
   return content.value;
@@ -36,6 +37,12 @@ const isEmpty = computed(() => {
   return !content.value && !attachments.value?.length;
 });
 
+const viewToggleKey = computed(() => {
+  return renderOriginal.value
+    ? 'CONVERSATION.VIEW_TRANSLATED'
+    : 'CONVERSATION.VIEW_ORIGINAL';
+});
+
 const handleSeeOriginal = () => {
   renderOriginal.value = !renderOriginal.value;
 };
@@ -48,12 +55,15 @@ const handleSeeOriginal = () => {
         {{ $t('CONVERSATION.NO_CONTENT') }}
       </span>
       <FormattedContent v-if="renderContent" :content="renderContent" />
-      <TranslationToggle
+      <span class="-mt-3">
+        <span
           v-if="hasTranslations"
-        class="-mt-3"
+          class="text-xs text-n-slate-11 cursor-pointer hover:underline"
-        :showing-original="renderOriginal"
+          @click="handleSeeOriginal"
-        @toggle="handleSeeOriginal"
+        >
-      />
+          {{ $t(viewToggleKey) }}
+        </span>
+      </span>
       <AttachmentChips :attachments="attachments" class="gap-2" />
       <template v-if="isTemplate">
         <div

app/javascript/dashboard/components-next/message/bubbles/Video.vue

@@ -35,13 +35,13 @@ const isReel = computed(() => {
     <div class="relative group rounded-lg overflow-hidden">
       <div
         v-if="isReel"
-        class="absolute p-2 flex items-start justify-end right-0 pointer-events-none"
+        class="absolute p-2 flex items-start justify-end right-0"
       >
         <Icon icon="i-lucide-instagram" class="text-white shadow-lg" />
       </div>
       <video
         controls
-        class="rounded-lg skip-context-menu"
+        class="rounded-lg"
         :src="attachment.dataUrl"
         :class="{
           'max-w-48': isReel,

app/javascript/dashboard/components-next/message/chips/File.vue

@@ -39,7 +39,7 @@ const textColorClass = computed(() => {
     docx: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
     json: 'text-n-slate-12',
     odt: 'dark:text-[#D6E1FF] text-[#1F2D5C]', // indigo-12
-    pdf: 'text-n-slate-12',
+    pdf: 'text-n-ruby-12',
     ppt: 'dark:text-[#FFE0C2] text-[#582D1D]',
     pptx: 'dark:text-[#FFE0C2] text-[#582D1D]',
     rar: 'dark:text-[#EDEEF0] text-[#2F265F]',

app/javascript/dashboard/components-next/message/chips/Image.vue

@@ -36,7 +36,7 @@ const handleError = () => {
     </div>
     <img
       v-else
-      class="object-cover w-full h-full skip-context-menu"
+      class="object-cover w-full h-full"
       :src="attachment.dataUrl"
       @error="handleError"
     />

app/javascript/dashboard/components-next/message/provider.js

@@ -98,7 +98,7 @@ const MessageControl = Symbol('MessageControl');
  * @property {import('vue').Ref<Sender|null>} [sender=null] - The sender information
  * @property {import('vue').ComputedRef<MessageOrientation>} orientation - The visual variant of the message
  * @property {import('vue').ComputedRef<MessageVariant>} variant - The visual variant of the message
- * @property {import('vue').ComputedRef<boolean>} isBotOrAgentMessage - Does the message belong to the current user
+ * @property {import('vue').ComputedRef<boolean>} isMyMessage - Does the message belong to the current user
  * @property {import('vue').ComputedRef<boolean>} isPrivate - Proxy computed value for private
  * @property {import('vue').ComputedRef<boolean>} shouldGroupWithNext - Should group with the next message or not, it is differnt from groupWithNext, this has a bypass for a failed message
  */

app/javascript/dashboard/components-next/selectmenu/SelectMenu.vue

@@ -15,13 +15,6 @@ const props = defineProps({
     type: String,
     required: true,
   },
-  subMenuPosition: {
-    type: String,
-    default: 'right',
-    validator: value => {
-      return ['right', 'left', 'bottom'].includes(value);
-    },
-  },
 });
 
 const emit = defineEmits(['update:modelValue']);
@@ -51,21 +44,14 @@ const handleSelect = value => {
       trailing-icon
       color="slate"
       variant="faded"
-      class="!w-fit max-w-40"
+      class="!w-fit"
       :class="{ 'dark:!bg-n-alpha-2 !bg-n-slate-9/20': isOpen }"
       :label="labelValue"
       @click="toggleMenu"
     />
     <div
       v-if="isOpen"
-      class="absolute select-none max-w-64 flex flex-col gap-1 bg-n-alpha-3 backdrop-blur-[100px] p-1 top-0 shadow-lg z-40 rounded-lg border border-n-weak dark:border-n-strong/50"
+      class="absolute ltr:left-full rtl:right-full select-none max-w-48 ltr:ml-1 rtl:mr-1 flex flex-col gap-1 bg-n-alpha-3 backdrop-blur-[100px] p-1 top-0 shadow-lg rounded-lg border border-n-weak"
-      :class="{
-        'ltr:left-full rtl:right-full ltr:ml-1 rtl:mr-1':
-          subMenuPosition === 'right',
-        'ltr:right-full rtl:left-full ltr:mr-1 rtl:ml-1':
-          subMenuPosition === 'left',
-        'top-full mt-1 ltr:right-0 rtl:left-0': subMenuPosition === 'bottom',
-      }"
     >
       <Button
         v-for="option in options"

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -8,6 +8,7 @@ import { useStore } from 'vuex';
 import { useI18n } from 'vue-i18n';
 import { useStorage } from '@vueuse/core';
 import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import SidebarGroup from './SidebarGroup.vue';
@@ -36,6 +37,18 @@ const toggleShortcutModalFn = show => {
   }
 };
 
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const isFeatureEnabledonAccount = useMapGetter(
+  'accounts/isFeatureEnabledonAccount'
+);
+
+const showV4Routes = computed(() => {
+  return isFeatureEnabledonAccount.value(
+    currentAccountId.value,
+    FEATURE_FLAGS.REPORT_V4
+  );
+});
+
 useSidebarKeyboardShortcuts(toggleShortcutModalFn);
 
 // We're using localStorage to store the expanded item in the sidebar
@@ -103,7 +116,32 @@ const newReportRoutes = () => [
   },
 ];
 
-const reportRoutes = computed(() => newReportRoutes());
+const oldReportRoutes = () => [
+  {
+    name: 'Reports Agent',
+    label: t('SIDEBAR.REPORTS_AGENT'),
+    to: accountScopedRoute('agent_reports'),
+  },
+  {
+    name: 'Reports Label',
+    label: t('SIDEBAR.REPORTS_LABEL'),
+    to: accountScopedRoute('label_reports'),
+  },
+  {
+    name: 'Reports Inbox',
+    label: t('SIDEBAR.REPORTS_INBOX'),
+    to: accountScopedRoute('inbox_reports'),
+  },
+  {
+    name: 'Reports Team',
+    label: t('SIDEBAR.REPORTS_TEAM'),
+    to: accountScopedRoute('team_reports'),
+  },
+];
+
+const reportRoutes = computed(() =>
+  showV4Routes.value ? newReportRoutes() : oldReportRoutes()
+);
 
 const menuItems = computed(() => {
   return [

app/javascript/dashboard/components-next/sidebar/SidebarAccountSwitcher.vue

@@ -26,12 +26,6 @@ const showAccountSwitcher = computed(
   () => userAccounts.value.length > 1 && currentAccount.value.name
 );
 
-const sortedCurrentUserAccounts = computed(() => {
-  return [...(currentUser.value.accounts || [])].sort((a, b) =>
-    a.name.localeCompare(b.name)
-  );
-});
-
 const onChangeAccount = newId => {
   const accountUrl = `/app/accounts/${newId}/dashboard`;
   window.location.href = accountUrl;
@@ -76,7 +70,7 @@ const emitNewAccount = () => {
     <DropdownBody v-if="showAccountSwitcher" class="min-w-80 z-50">
       <DropdownSection :title="t('SIDEBAR_ITEMS.SWITCH_ACCOUNT')">
         <DropdownItem
-          v-for="account in sortedCurrentUserAccounts"
+          v-for="account in currentUser.accounts"
           :id="`account-${account.id}`"
           :key="account.id"
           class="cursor-pointer"