fix(conversations): add id tiebreaker to message thread seed so CSAT survey renders

The dashboard seeds the message thread from the conversation payload and then paginates backward by id (before: messages[0].id). The seed was ordered by created_at only, so on an auto-resolve burst where the input_csat survey shares the exact same second as trailing activity messages, a lower-id activity could win the tie and become the seed. Backward pagination then never loads the higher-id survey, so the CSAT bubble is missing from the conversation even though the rating exists and is counted in reports. Order the seed by created_at DESC, id DESC: the seed stays the chronologically latest message (no change for delayed-webhook rows), and same-second ties resolve to the highest id so the survey is always reachable.
2026-07-03 13:27:48 +04:00
1 changed files with 10 additions and 5 deletions
@@ -27,13 +27,18 @@ json.meta do
 end

 json.id conversation.display_id
-if conversation.messages.where(account_id: conversation.account_id).last.blank?
+# The dashboard seeds the message thread from this array and then paginates BACKWARD
+# by id (before: messages[0].id). Keep the seed as the chronologically latest message,
+# but add an id tiebreaker: without it, same-second siblings (e.g. the input_csat survey
+# created alongside activity messages during an auto-resolve burst) could resolve to a
+# lower-id activity, and backward pagination would then never load the higher-id survey.
+last_message = conversation.messages.where(account_id: conversation.account_id)
+                           .includes([{ attachments: [{ file_attachment: [:blob] }] }])
+                           .reorder(created_at: :desc, id: :desc).first
+if last_message.blank?
  json.messages []
 else
-  json.messages [
-    conversation.messages.where(account_id: conversation.account_id)
-                .includes([{ attachments: [{ file_attachment: [:blob] }] }]).last.try(:push_event_data)
-  ]
+  json.messages [last_message.try(:push_event_data)]
 end

 json.account_id conversation.account_id