feat: more exclusion conditions for label suggestions

app/models/account.rb

@@ -6,7 +6,7 @@
 #  auto_resolve_duration :integer
 #  custom_attributes     :jsonb
 #  domain                :string(100)
-#  feature_flags         :integer          default(0), not null
+#  feature_flags         :bigint           default(0), not null
 #  limits                :jsonb
 #  locale                :integer          default("en")
 #  name                  :string           not null

config/features.yml

@@ -61,3 +61,5 @@
   enabled: false
 - name: insert_article_in_reply
   enabled: false
+- name: openai_label_suggestions
+  enabled: true

db/migrate/20231114111614_change_feature_flags_to_bigint_in_accounts.rb

@@ -0,0 +1,9 @@
+class ChangeFeatureFlagsToBigintInAccounts < ActiveRecord::Migration[7.0]
+  def up
+    change_column :accounts, :feature_flags, :bigint
+  end
+
+  def down
+    change_column :accounts, :feature_flags, :integer
+  end
+end

db/schema.rb

@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.0].define(version: 2023_10_13_072802) do
+ActiveRecord::Schema[7.0].define(version: 2023_11_14_111614) do
   # These are extensions that must be enabled in order to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"
@@ -49,7 +49,7 @@ ActiveRecord::Schema[7.0].define(version: 2023_10_13_072802) do
     t.integer "locale", default: 0
     t.string "domain", limit: 100
     t.string "support_email", limit: 100
-    t.integer "feature_flags", default: 0, null: false
+    t.bigint "feature_flags", default: 0, null: false
     t.integer "auto_resolve_duration"
     t.jsonb "limits", default: {}
     t.jsonb "custom_attributes", default: {}
@@ -451,8 +451,10 @@ ActiveRecord::Schema[7.0].define(version: 2023_10_13_072802) do
     t.datetime "assignee_last_seen_at", precision: nil
     t.datetime "first_reply_created_at", precision: nil
     t.integer "priority"
-    t.bigint "sla_policy_id"
     t.datetime "waiting_since"
+    t.bigint "sla_policy_id"
+    t.text "summary"
+    t.datetime "summary_generated_at"
     t.index ["account_id", "display_id"], name: "index_conversations_on_account_id_and_display_id", unique: true
     t.index ["account_id", "id"], name: "index_conversations_on_id_and_account_id"
     t.index ["account_id", "inbox_id", "status", "assignee_id"], name: "conv_acid_inbid_stat_asgnid_idx"
@@ -617,6 +619,19 @@ ActiveRecord::Schema[7.0].define(version: 2023_10_13_072802) do
     t.jsonb "settings", default: {}
   end
 
+  create_table "label_associations", force: :cascade do |t|
+    t.bigint "label_id", null: false
+    t.string "labelable_type", null: false
+    t.bigint "labelable_id", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["label_id"], name: "index_label_associations_on_label_id"
+    t.index ["labelable_type", "labelable_id"], name: "index_label_associations_on_contact", where: "((labelable_type)::text = 'Contact'::text)"
+    t.index ["labelable_type", "labelable_id"], name: "index_label_associations_on_conversation", where: "((labelable_type)::text = 'Conversation'::text)"
+    t.index ["labelable_type", "labelable_id"], name: "index_label_associations_on_labelable"
+    t.index ["labelable_type", "labelable_id"], name: "index_label_associations_on_labelable_type_and_labelable_id"
+  end
+
   create_table "labels", force: :cascade do |t|
     t.string "title"
     t.text "description"
@@ -946,6 +961,7 @@ ActiveRecord::Schema[7.0].define(version: 2023_10_13_072802) do
   add_foreign_key "active_storage_attachments", "active_storage_blobs", column: "blob_id"
   add_foreign_key "active_storage_variant_records", "active_storage_blobs", column: "blob_id"
   add_foreign_key "inboxes", "portals"
+  add_foreign_key "label_associations", "labels"
   create_trigger("accounts_after_insert_row_tr", :generated => true, :compatibility => 1).
       on("accounts").
       after(:insert).

enterprise/lib/enterprise/integrations/openai_processor_service.rb

@@ -19,13 +19,7 @@ module Enterprise::Integrations::OpenaiProcessorService
   private
 
   def labels_with_messages
-    conversation = find_conversation
+    return nil unless valid_conversation?
-
-    # return nil if conversation is not present
-    return nil if conversation.nil?
-
-    # return nil if conversation has less than 3 incoming messages
-    return nil if conversation.messages.incoming.count < 3
 
     labels = hook.account.labels.pluck(:title).join(', ')
     character_count = labels.length
@@ -38,6 +32,20 @@ module Enterprise::Integrations::OpenaiProcessorService
     "Messages:\n#{messages}\nLabels:\n#{labels}"
   end
 
+  def valid_conversation?
+    conversation = find_conversation
+    return false if conversation.nil?
+    return false if conversation.messages.incoming.count < 3
+
+    # Think Mark think, at this point the conversation is beyond saving
+    return false if conversation.messages.count > 100
+
+    # if there are more than 20 messages, only trigger this if the last message is from the client
+    return false if conversation.messages.count > 20 && !conversation.messages.last.incoming?
+
+    true
+  end
+
   def summarize_body
     {
       model: self.class::GPT_MODEL,
@@ -50,8 +58,10 @@ module Enterprise::Integrations::OpenaiProcessorService
   end
 
   def label_suggestion_body
+    return unless label_suggestions_enabled?
+
     content = labels_with_messages
-    return nil if content.blank?
+    return value_from_cache if content.blank?
 
     {
       model: self.class::GPT_MODEL,
@@ -64,4 +74,8 @@ module Enterprise::Integrations::OpenaiProcessorService
       ]
     }.to_json
   end
+
+  def label_suggestions_enabled?
+    hook.account.feature_enabled?(:openai_label_suggestions)
+  end
 end