feat(llm): include conversation created time in LLM text format

2026-07-23 08:03:49 -07:00
2 changed files with 5 additions and 0 deletions
@@ -3,6 +3,7 @@ class LlmFormatter::ConversationLlmFormatter < LlmFormatter::DefaultLlmFormatter
    sections = []
    sections << "Conversation ID: ##{@record.display_id}"
    sections << "Channel: #{@record.inbox.channel.name}"
+    sections << "Created At: #{@record.created_at}"
    sections << 'Message History:'
    sections << if @record.messages.any?
                  build_messages(config)
@@ -11,6 +11,7 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
        expected_output = [
          "Conversation ID: ##{conversation.display_id}",
          "Channel: #{conversation.inbox.channel.name}",
+          "Created At: #{conversation.created_at}",
          'Message History:',
          'No messages in this conversation'
        ].join("\n")
@@ -46,6 +47,7 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
        expected_output = [
          "Conversation ID: ##{conversation.display_id}",
          "Channel: #{conversation.inbox.channel.name}",
+          "Created At: #{conversation.created_at}",
          'Message History:',
          'User: Hello, I need help',
          'Bot: Thanks for reaching out, an agent will reach out to you soon',
@@ -62,6 +64,7 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
        expected_output = [
          "Conversation ID: ##{conversation.display_id}",
          "Channel: #{conversation.inbox.channel.name}",
+          "Created At: #{conversation.created_at}",
          'Message History:',
          'No messages in this conversation',
          "Contact Details: #{conversation.contact.to_llm_text}"
@@ -86,6 +89,7 @@ RSpec.describe LlmFormatter::ConversationLlmFormatter do
        expected_output = [
          "Conversation ID: ##{conversation.display_id}",
          "Channel: #{conversation.inbox.channel.name}",
+          "Created At: #{conversation.created_at}",
          'Message History:',
          'No messages in this conversation',
          'Conversation Attributes:',