Merge branch 'release/3.5.1'

Bump version to 3.5.1
chore: log emails sent from chatwoot (#8721 )
2024-01-17 13:48:22 +04:00 · 2024-01-17 13:47:57 +04:00 · 2024-01-17 13:19:14 +04:00 · 2024-01-17 14:28:13 +05:30 · 2024-01-17 09:02:18 +05:30 · 2024-01-16 18:36:43 +05:30
789 changed files with 15349 additions and 9478 deletions
@@ -2,7 +2,7 @@
 # It has the dependencies already installed so that codespace will boot up fast
 FROM ghcr.io/chatwoot/chatwoot_codespace:latest

-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 RUN yarn && gem install bundler && bundle install
@@ -1,10 +1,14 @@

-ARG VARIANT=ubuntu-20.04
-FROM mcr.microsoft.com/vscode/devcontainers/base:${VARIANT}
+ARG VARIANT
+
+FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
+
+ARG NODE_VERSION
+ARG RUBY_VERSION
+ARG USER_UID
+ARG USER_GID

 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
-ARG USER_UID=1000
-ARG USER_GID=$USER_UID
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
        groupmod --gid $USER_GID vscode \
        && usermod --uid $USER_UID --gid $USER_GID vscode \
@@ -27,10 +31,10 @@ RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
    tmux \
    zsh \
    git-flow \
-    npm
+    npm \
+    libyaml-dev

 # Install rbenv and ruby
-ARG RUBY_VERSION="3.2.2"
 RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
    &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
    &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
@@ -46,7 +50,7 @@ RUN rbenv install $RUBY_VERSION && \
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
  && gunzip overmind.gz \
  && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind 
+  && chmod +x /usr/local/bin/overmind


 # Install gh
@@ -56,7 +60,7 @@ RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | s
   && sudo apt install gh


-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace

@@ -65,8 +69,7 @@ COPY Gemfile Gemfile.lock ./
 RUN gem install bundler && bundle install

 # set up node js
-RUN npm install npm@latest -g && \
-    npm install n -g && \
-    n latest
+RUN npm install n -g && \
+    n $NODE_VERSION
 RUN npm install --global yarn
 RUN yarn
@@ -1,30 +1,41 @@
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
-# 
+#

 version: '3'

 services:
-  app: 
+  base: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: "1000"
+        USER_GID: "1000"
+    image: base:latest
+        
+  app:
    build:
      context: ..
      dockerfile: .devcontainer/Dockerfile
      args:
-        # Update 'VARIANT' to pick a Ruby version: https://github.com/microsoft/vscode-dev-containers/tree/main/containers/ruby
-        VARIANT: 3
-        # [Choice] Install Node.js
-        INSTALL_NODE: "true"
-        NODE_VERSION: "lts/*"
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: 1000
-        USER_GID: 1000
+        USER_UID: "1000"
+        USER_GID: "1000"

    volumes:
      - ..:/workspace:cached
-  
+
    # Overrides default command so things don't shut down after the process ends.
    command: sleep infinity
-    
+
    # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
    network_mode: service:db

@@ -49,8 +60,7 @@ services:
    restart: unless-stopped
    image: mailhog/mailhog
    network_mode: service:db
-  
+
 volumes:
  postgres-data:
  redis-data:
-  
@@ -19,5 +19,6 @@ jobs:

    - name: Build the Codespace Base Image
      run: |
-        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
        docker push ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -75,8 +75,8 @@ gem 'jwt'
 gem 'pundit'
 # super admin
 gem 'administrate', '>= 0.19.0'
-gem 'administrate-field-active_storage'
-gem 'administrate-field-belongs_to_search'
+gem 'administrate-field-active_storage', '>= 1.0.1'
+gem 'administrate-field-belongs_to_search', '>= 0.9.0'

 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
@@ -109,14 +109,14 @@ gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.13.0', require: false
+gem 'sentry-rails', '>= 5.14.0', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.13.0', require: false
+gem 'sentry-sidekiq', '>= 5.14.0', require: false

 ##-- background job processing --##
 gem 'sidekiq', '>= 7.1.3'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 1.11.0'
+gem 'sidekiq-cron', '>= 1.12.0'

 ##-- Push notification service --##
 gem 'fcm'
@@ -162,7 +162,7 @@ gem 'omniauth-oauth2'
 gem 'audited', '~> 5.4', '>= 5.4.1'

 # need for google auth
-gem 'omniauth'
+gem 'omniauth', '>= 2.1.2'
 gem 'omniauth-google-oauth2'
 gem 'omniauth-rails_csrf_protection', '~> 1.0'

@@ -198,7 +198,7 @@ group :development do
  gem 'squasher'

  # profiling
-  gem 'rack-mini-profiler', '>= 3.1.1', require: false
+  gem 'rack-mini-profiler', '>= 3.2.0', require: false
  gem 'stackprof'
  # Should install the associated chrome extension to view query logs
  gem 'meta_request'
@@ -224,7 +224,7 @@ group :development, :test do
  gem 'byebug', platform: :mri
  gem 'climate_control'
  gem 'debug', '~> 1.8'
-  gem 'factory_bot_rails'
+  gem 'factory_bot_rails', '>= 6.4.3'
  gem 'listen'
  gem 'mock_redis'
  gem 'pry-rails'
@@ -113,13 +113,13 @@ GEM
      kaminari (>= 1.0)
      sassc-rails (~> 2.1)
      selectize-rails (~> 0.6)
-    administrate-field-active_storage (0.4.2)
+    administrate-field-active_storage (1.0.1)
      administrate (>= 0.2.2)
      rails (>= 7.0)
-    administrate-field-belongs_to_search (0.8.0)
+    administrate-field-belongs_to_search (0.9.0)
      administrate (>= 0.3, < 1.0)
      jbuilder (~> 2)
-      rails (>= 4.2, < 7.1)
+      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
@@ -183,7 +183,7 @@ GEM
      activerecord (>= 5.a)
      database_cleaner-core (~> 2.0.0)
    database_cleaner-core (2.0.1)
-    date (3.3.3)
+    date (3.3.4)
    ddtrace (1.11.1)
      debase-ruby_core_source (>= 0.10.16, <= 3.2.0)
      libdatadog (~> 2.0.0.1.0)
@@ -230,10 +230,10 @@ GEM
    facebook-messenger (2.0.1)
      httparty (~> 0.13, >= 0.13.7)
      rack (>= 1.4.5)
-    factory_bot (6.2.1)
+    factory_bot (6.4.5)
      activesupport (>= 5.0.0)
-    factory_bot_rails (6.2.0)
-      factory_bot (~> 6.2.0)
+    factory_bot_rails (6.4.3)
+      factory_bot (~> 6.4)
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
@@ -256,7 +256,7 @@ GEM
    fcm (1.0.8)
      faraday (>= 1.0.0, < 3.0)
      googleauth (~> 1)
-    ffi (1.15.5)
+    ffi (1.16.3)
    ffi-compiler (1.0.1)
      ffi (>= 1.0.0)
      rake
@@ -440,7 +440,7 @@ GEM
      activesupport (>= 4)
      railties (>= 4)
      request_store (~> 1.0)
-    loofah (2.21.4)
+    loofah (2.22.0)
      crass (~> 1.0.2)
      nokogiri (>= 1.12.0)
    mail (2.8.1)
@@ -472,14 +472,14 @@ GEM
      activerecord (>= 5.2)
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
-    net-imap (0.3.7)
+    net-imap (0.4.9)
      date
      net-protocol
    net-pop (0.1.2)
      net-protocol
-    net-protocol (0.2.1)
+    net-protocol (0.2.2)
      timeout
-    net-smtp (0.3.3)
+    net-smtp (0.4.0)
      net-protocol
    netrc (0.11.0)
    newrelic-sidekiq-metrics (1.6.2)
@@ -487,15 +487,15 @@ GEM
      sidekiq
    newrelic_rpm (9.6.0)
      base64
-    nio4r (2.5.9)
-    nokogiri (1.15.4)
+    nio4r (2.7.0)
+    nokogiri (1.16.0)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.15.4-arm64-darwin)
+    nokogiri (1.16.0-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.15.4-x86_64-darwin)
+    nokogiri (1.16.0-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.15.4-x86_64-linux)
+    nokogiri (1.16.0-x86_64-linux)
      racc (~> 1.4)
    numo-narray (0.9.2.1)
    oauth (1.1.0)
@@ -511,7 +511,7 @@ GEM
      rack (>= 1.2, < 4)
      snaky_hash (~> 2.0)
      version_gem (~> 1.1)
-    omniauth (2.1.1)
+    omniauth (2.1.2)
      hashie (>= 3.4.6)
      rack (>= 2.2.3)
      rack-protection
@@ -553,7 +553,7 @@ GEM
    pry-rails (0.3.9)
      pry (>= 0.10.4)
    public_suffix (5.0.1)
-    puma (6.3.1)
+    puma (6.4.2)
      nio4r (~> 2.0)
    pundit (2.3.0)
      activesupport (>= 3.0.0)
@@ -566,10 +566,10 @@ GEM
      rack (< 4)
    rack-cors (2.0.1)
      rack (>= 2.0.0)
-    rack-mini-profiler (3.1.1)
+    rack-mini-profiler (3.2.0)
      rack (>= 1.2.0)
-    rack-protection (3.0.6)
-      rack
+    rack-protection (3.1.0)
+      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.6)
      rack
    rack-test (2.1.0)
@@ -610,7 +610,7 @@ GEM
      ffi (~> 1.0)
    redis (5.0.6)
      redis-client (>= 0.9.0)
-    redis-client (0.18.0)
+    redis-client (0.19.0)
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
@@ -709,13 +709,13 @@ GEM
      activesupport (>= 4)
    selectize-rails (0.12.6)
    semantic_range (3.0.0)
-    sentry-rails (5.13.0)
+    sentry-rails (5.14.0)
      railties (>= 5.0)
-      sentry-ruby (~> 5.13.0)
-    sentry-ruby (5.13.0)
+      sentry-ruby (~> 5.14.0)
+    sentry-ruby (5.14.0)
      concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.13.0)
-      sentry-ruby (~> 5.13.0)
+    sentry-sidekiq (5.14.0)
+      sentry-ruby (~> 5.14.0)
      sidekiq (>= 3.0)
    sexp_processor (4.17.0)
    shoulda-matchers (5.3.0)
@@ -725,7 +725,7 @@ GEM
      connection_pool (>= 2.3.0)
      rack (>= 2.2.4)
      redis-client (>= 0.14.0)
-    sidekiq-cron (1.11.0)
+    sidekiq-cron (1.12.0)
      fugit (~> 1.8)
      globalid (>= 1.0.1)
      sidekiq (>= 6)
@@ -752,7 +752,7 @@ GEM
    spring-watcher-listen (2.1.0)
      listen (>= 2.7, < 4.0)
      spring (>= 4)
-    sprockets (4.2.0)
+    sprockets (4.2.1)
      concurrent-ruby (~> 1.0)
      rack (>= 2.2.4, < 4)
    sprockets-rails (3.4.2)
@@ -766,11 +766,11 @@ GEM
    telephone_number (1.4.20)
    test-prof (1.2.1)
    thor (1.3.0)
-    tilt (2.2.0)
+    tilt (2.3.0)
    time_diff (0.3.0)
      activesupport
      i18n
-    timeout (0.4.0)
+    timeout (0.4.1)
    trailblazer-option (0.1.2)
    twilio-ruby (5.77.0)
      faraday (>= 0.9, < 3.0)
@@ -841,8 +841,8 @@ DEPENDENCIES
  activerecord-import
  acts-as-taggable-on
  administrate (>= 0.19.0)
-  administrate-field-active_storage
-  administrate-field-belongs_to_search
+  administrate-field-active_storage (>= 1.0.1)
+  administrate-field-belongs_to_search (>= 0.9.0)
  annotate
  attr_extras
  audited (~> 5.4, >= 5.4.1)
@@ -870,7 +870,7 @@ DEPENDENCIES
  elastic-apm
  email_reply_trimmer
  facebook-messenger
-  factory_bot_rails
+  factory_bot_rails (>= 6.4.3)
  faker
  fcm
  flag_shih_tzu
@@ -905,7 +905,7 @@ DEPENDENCIES
  neighbor
  newrelic-sidekiq-metrics (>= 1.6.2)
  newrelic_rpm
-  omniauth
+  omniauth (>= 2.1.2)
  omniauth-google-oauth2
  omniauth-oauth2
  omniauth-rails_csrf_protection (~> 1.0)
@@ -918,7 +918,7 @@ DEPENDENCIES
  pundit
  rack-attack (>= 6.7.0)
  rack-cors
-  rack-mini-profiler (>= 3.1.1)
+  rack-mini-profiler (>= 3.2.0)
  rack-timeout
  rails (~> 7.0.8.0)
  redis
@@ -935,12 +935,12 @@ DEPENDENCIES
  scout_apm
  scss_lint
  seed_dump
-  sentry-rails (>= 5.13.0)
+  sentry-rails (>= 5.14.0)
  sentry-ruby
-  sentry-sidekiq (>= 5.13.0)
+  sentry-sidekiq (>= 5.14.0)
  shoulda-matchers
  sidekiq (>= 7.1.3)
-  sidekiq-cron (>= 1.11.0)
+  sidekiq-cron (>= 1.12.0)
  simplecov (= 0.17.1)
  slack-ruby-client (~> 2.2.0)
  spring
@@ -118,4 +118,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>


-*Chatwoot* &copy; 2017-2023, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.
@@ -1 +1 @@
-3.1.0
+3.3.1
@@ -1 +1 @@
-2.6.0
+2.7.0
@@ -104,7 +104,7 @@ class ContactIdentifyAction
    # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
    @contact.discard_invalid_attrs if discard_invalid_attrs
    @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
  end

  def merge_contact(base_contact, merge_contact)
@@ -25,7 +25,6 @@
@import 'components/flashes';
@import 'components/form-actions';
@import 'components/main-content';
-@import 'components/navigation';
@import 'components/pagination';
@import 'components/search';
@import 'components/reports';
@@ -1,7 +1,7 @@
 html {
  background-color: $color-white;
  box-sizing: border-box;
-  font-size: 10px;
+  font-size: 16px;
  -webkit-font-smoothing: antialiased;
 }

@@ -16,8 +16,8 @@
 .attribute-data {
  float: left;
  margin-bottom: $base-spacing;
-  margin-left: 2rem;
-  width: calc(84% - 1rem);
+  margin-left: 1.25rem;
+  width: calc(84% - 0.625rem);
 }

 .attribute--nested {
@@ -9,22 +9,22 @@

 .field-unit__label {
  float: left;
-  margin-left: 1rem;
+  margin-left: 0.625rem;
  text-align: right;
-  width: calc(15% - 1rem);
+  width: calc(15% - 0.625rem);
 }

 .field-unit__field {
  float: left;
-  margin-left: 2rem;
-  max-width: 50rem;
+  margin-left: 1.25rem;
+  max-width: 31.15rem;
  width: 100%;
 }

 .field-unit--nested {
  border: $base-border;
  margin-left: 7.5%;
-  max-width: 60rem;
+  max-width: 37.5rem;
  padding: $small-spacing;
  width: 100%;

@@ -1,3 +1,3 @@
 .form-actions {
-  margin-left: calc(15% + 2rem);
+  margin-left: calc(15% + 1.25rem);
 }
@@ -13,6 +13,10 @@
  table {
    font-size: $font-size-small;
  }
+
+  form {
+    margin-top: $space-two;
+  }
 }

 .main-content__header {
@@ -20,7 +24,7 @@
  background-color: $color-white;
  border-bottom: 1px solid $color-border;
  display: flex;
-  min-height: 5.6rem;
+  min-height: 3.5rem;
  padding: $space-small $space-normal;
 }

@@ -1,88 +0,0 @@
-.logo-brand {
-  margin-bottom: $space-normal;
-  padding: $space-normal $space-smaller $space-small;
-  text-align: left;
-
-  img {
-    margin-bottom: $space-smaller;
-    max-height: 3rem;
-  }
-}
-
-.navigation {
-  background: $white;
-  border-right: 1px solid $color-border;
-  display: flex;
-  flex-direction: column;
-  font-size: $font-size-default;
-  font-weight: $font-weight-medium;
-  height: 100%;
-  justify-content: flex-start;
-  left: 0;
-  margin: 0;
-  overflow: auto;
-  padding: $space-normal;
-  position: fixed;
-  top: 0;
-  width: 21rem;
-  z-index: 1023;
-
-  li {
-    align-items: center;
-    display: flex;
-    font-size: $font-size-small;
-
-    a {
-      color: $color-gray;
-      text-decoration: none;
-    }
-
-    i {
-      min-width: $space-medium;
-    }
-  }
-
-  hr {
-    margin: $space-slab;
-  }
-}
-
-.navigation__link {
-  background-color: transparent;
-  color: $color-gray;
-  display: block;
-  line-height: 1;
-  margin-bottom: $space-smaller;
-  padding: $space-small;
-
-  &:hover {
-    color: $blue;
-
-    a {
-      color: $blue;
-    }
-  }
-
-
-  &.navigation__link--active {
-    background-color: $color-background;
-    border-radius: $base-border-radius;
-    color: $blue;
-
-    a {
-      color: $blue;
-    }
-  }
-}
-
-.logout {
-  bottom: $space-normal;
-  left: $space-normal;
-  position: fixed;
-}
-
-.app-version {
-  color: $color-gray;
-  font-size: $font-size-small;
-  padding-top: $space-smaller;
-}
@@ -1,7 +1,7 @@
 .search {
  margin-left: auto;
-  margin-right: 2rem;
-  max-width: 44rem;
+  margin-right: 1.25rem;
+  max-width: 27.5rem;
  position: relative;
  width: 100%;
 }
@@ -1,10 +1,10 @@
 // Typography
-$base-font-family: PlusJakarta, Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
+$base-font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
  "Oxygen", "Ubuntu", "Cantarell", "Fira Sans", "Droid Sans", "Helvetica Neue",
  sans-serif !default;
 $heading-font-family: $base-font-family !default;

-$base-font-size: 14px !default;
+$base-font-size: 16px !default;

 $base-line-height: 1.5 !default;
 $heading-line-height: 1.2 !default;
@@ -1,30 +1,30 @@
 // Font sizes
-$font-size-nano: 0.8rem;
-$font-size-micro: 1.0rem;
-$font-size-mini: 1.2rem;
-$font-size-small: 1.4rem;
-$font-size-default: 1.6rem;
-$font-size-medium: 1.8rem;
-$font-size-large: 2.2rem;
-$font-size-big: 2.4rem;
-$font-size-bigger: 3.0rem;
-$font-size-mega: 3.4rem;
-$font-size-giga: 4.0rem;
+$font-size-nano: 0.5rem;
+$font-size-micro: 0.675rem;
+$font-size-mini: 0.75rem;
+$font-size-small: 0.875rem;
+$font-size-default: 1rem;
+$font-size-medium: 1.125rem;
+$font-size-large: 1.375rem;
+$font-size-big: 1.5rem;
+$font-size-bigger: 1.75rem;
+$font-size-mega: 2.125rem;
+$font-size-giga: 2.5rem;

 // spaces
 $zero: 0;
-$space-micro: 0.2rem;
-$space-smaller: 0.4rem;
-$space-small: 0.8rem;
-$space-one: 1rem;
-$space-slab: 1.2rem;
-$space-normal: 1.6rem;
-$space-two: 2.0rem;
-$space-medium: 2.4rem;
-$space-large: 3.2rem;
-$space-larger: 4.8rem;
-$space-jumbo: 6.4rem;
-$space-mega: 10.0rem;
+$space-micro: 0.125rem;
+$space-smaller: 0.25rem;
+$space-small: 0.5rem;
+$space-one: 0.675rem;
+$space-slab: 0.75rem;
+$space-normal: 1rem;
+$space-two: 1.25rem;
+$space-medium: 1.5rem;
+$space-large: 2rem;
+$space-larger: 3rem;
+$space-jumbo: 4rem;
+$space-mega: 6.25rem;

 // font-weight
 $font-weight-feather: 100;
@@ -25,7 +25,9 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
      build_contact_inbox
      build_message
    end
-  rescue Koala::Facebook::AuthenticationError
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Facebook authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
    @inbox.channel.authorization_error!
  rescue StandardError => e
    ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
@@ -108,11 +110,15 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
    }
  end

+  # rubocop:disable Metrics/AbcSize
+  # rubocop:disable Metrics/MethodLength
  def contact_params
    begin
      k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
      result = k.get_object(@sender_id) || {}
-    rescue Koala::Facebook::AuthenticationError
+    rescue Koala::Facebook::AuthenticationError => e
+      Rails.logger.warn("Facebook authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+      Rails.logger.error e
      @inbox.channel.authorization_error!
      raise
    rescue Koala::Facebook::ClientError => e
@@ -130,4 +136,6 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
    end
    process_contact_params_result(result)
  end
+  # rubocop:enable Metrics/AbcSize
+  # rubocop:enable Metrics/MethodLength
 end
@@ -20,7 +20,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
    ActiveRecord::Base.transaction do
      build_message
    end
-  rescue Koala::Facebook::AuthenticationError
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Instagram authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
    @inbox.channel.authorization_error!
    raise
  rescue StandardError => e
@@ -46,6 +48,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
    @outgoing_echo ? recipient_id : sender_id
  end

+  def message_is_unsupported?
+    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
+  end
+
  def sender_id
    @messaging[:sender][:id]
  end
@@ -116,7 +122,7 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
  end

  def message_params
-    {
+    params = {
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      message_type: message_type,
@@ -127,6 +133,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
        in_reply_to_external_id: message_reply_attributes
      }
    }
+
+    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
+    params
  end

  def already_sent_from_chatwoot?
@@ -149,7 +149,8 @@ class Messages::MessageBuilder
      content_type: @params[:content_type],
      items: @items,
      in_reply_to: @in_reply_to,
-      echo_id: @params[:echo_id]
+      echo_id: @params[:echo_id],
+      source_id: @params[:source_id]
    }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
  end
 end
@@ -1,22 +1,20 @@
 class NotificationBuilder
-  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!]
+  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]

  def perform
-    return unless user_subscribed_to_notification?
-
    build_notification
  end

  private

-  def secondary_actor
+  def current_user
    Current.user
  end

  def user_subscribed_to_notification?
    notification_setting = user.notification_settings.find_by(account_id: account.id)
    # added for the case where an assignee might be removed from the account but remains in conversation
-    return if notification_setting.blank?
+    return false if notification_setting.blank?

    return true if notification_setting.public_send("email_#{notification_type}?")
    return true if notification_setting.public_send("push_#{notification_type}?")
@@ -25,11 +23,15 @@ class NotificationBuilder
  end

  def build_notification
+    # Create conversation_creation notification only if user is subscribed to it
+    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
+
    user.notifications.create!(
      notification_type: notification_type,
      account: account,
      primary_actor: primary_actor,
-      secondary_actor: secondary_actor
+      # secondary_actor is secondary_actor if present, else current_user
+      secondary_actor: secondary_actor || current_user
    )
  end
 end
@@ -10,11 +10,18 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
  def show; end

  def create
-    @agent_bot = Current.account.agent_bots.create!(permitted_params)
+    @agent_bot = Current.account.agent_bots.create!(permitted_params.except(:avatar_url))
+    process_avatar_from_url
  end

  def update
-    @agent_bot.update!(permitted_params)
+    @agent_bot.update!(permitted_params.except(:avatar_url))
+    process_avatar_from_url
+  end
+
+  def avatar
+    @agent_bot.avatar.purge if @agent_bot.avatar.attached?
+    @agent_bot
  end

  def destroy
@@ -30,6 +37,10 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
  end

  def permitted_params
-    params.permit(:name, :description, :outgoing_url, :bot_type, bot_config: [:csml_content])
+    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
+  end
+
+  def process_avatar_from_url
+    ::Avatar::AvatarFromUrlJob.perform_later(@agent_bot, params[:avatar_url]) if params[:avatar_url].present?
  end
 end
@@ -83,14 +83,14 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
      @contact = Current.account.contacts.new(permitted_params.except(:avatar_url))
      @contact.save!
      @contact_inbox = build_contact_inbox
-      process_avatar
+      process_avatar_from_url
    end
  end

  def update
    @contact.assign_attributes(contact_update_params)
    @contact.save!
-    process_avatar if permitted_params[:avatar].present? || permitted_params[:avatar_url].present?
+    process_avatar_from_url
  end

  def destroy
@@ -174,7 +174,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
  end

-  def process_avatar
+  def process_avatar_from_url
    ::Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
  end

@@ -14,7 +14,8 @@ class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Account

  def set_agent
    @agent = Current.account.users.find_by(id: params[:assignee_id])
-    @conversation.update_assignee(@agent)
+    @conversation.assignee = @agent
+    @conversation.save!
    render_agent
  end

@@ -18,6 +18,15 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
    end
  end

+  def retry
+    return if message.blank?
+
+    message.update!(status: :sent, content_attributes: {})
+    ::SendReplyJob.perform_later(message.id)
+  rescue StandardError => e
+    render_could_not_create_error(e.message)
+  end
+
  def translate
    return head :ok if already_translated_content_available?

@@ -60,13 +60,26 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def toggle_status
-    if params[:status].present?
+    # FIXME: move this logic into a service object
+    if pending_to_open_by_bot?
+      @conversation.bot_handoff!
+    elsif params[:status].present?
      set_conversation_status
      @status = @conversation.save!
    else
      @status = @conversation.toggle_status
    end
-    assign_conversation if @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
+    assign_conversation if should_assign_conversation?
+  end
+
+  def pending_to_open_by_bot?
+    return false unless Current.user.is_a?(AgentBot)
+
+    @conversation.status == 'pending' && params[:status] == 'open'
+  end
+
+  def should_assign_conversation?
+    @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
  end

  def toggle_priority
@@ -110,8 +123,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def assign_conversation
-    @agent = Current.account.users.find(current_user.id)
-    @conversation.update_assignee(@agent)
+    @conversation.assignee = current_user
+    @conversation.save!
  end

  def conversation
@@ -1,14 +1,15 @@
 class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseController
  RESULTS_PER_PAGE = 15
+  include DateRangeHelper

-  before_action :fetch_notification, only: [:update]
+  before_action :fetch_notification, only: [:update, :destroy, :snooze]
  before_action :set_primary_actor, only: [:read_all]
  before_action :set_current_page, only: [:index]

  def index
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
-    @count = notifications.count
-    @notifications = notifications.page(@current_page).per(RESULTS_PER_PAGE)
+    @unread_count = notification_finder.unread_count
+    @notifications = notification_finder.perform
+    @count = @notifications.count
  end

  def read_all
@@ -28,11 +29,21 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
    render json: @notification
  end

+  def destroy
+    @notification.destroy
+    head :ok
+  end
+
  def unread_count
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @unread_count = notification_finder.unread_count
    render json: @unread_count
  end

+  def snooze
+    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s)) if params[:snoozed_until]
+    render json: @notification
+  end
+
  private

  def set_primary_actor
@@ -50,7 +61,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
    @current_page = params[:page] || 1
  end

-  def notifications
-    @notifications ||= current_user.notifications.where(account_id: current_account.id)
+  def notification_finder
+    @notification_finder ||= NotificationFinder.new(Current.user, Current.account, params)
  end
 end
@@ -14,7 +14,7 @@ module AccessTokenAuthHelper
    render_unauthorized('Invalid Access Token') && return if @access_token.blank?

    @resource = @access_token.owner
-    Current.user = @resource if current_user.is_a?(User)
+    Current.user = @resource if [User, AgentBot].include?(@resource.class)
  end

  def validate_bot_access_token!
@@ -9,13 +9,15 @@ class Platform::Api::V1::AgentBotsController < PlatformController
  def show; end

  def create
-    @resource = AgentBot.new(agent_bot_params)
+    @resource = AgentBot.new(agent_bot_params.except(:avatar_url))
    @resource.save!
+    process_avatar_from_url
    @platform_app.platform_app_permissibles.find_or_create_by(permissible: @resource)
  end

  def update
-    @resource.update!(agent_bot_params)
+    @resource.update!(agent_bot_params.except(:avatar_url))
+    process_avatar_from_url
  end

  def destroy
@@ -23,6 +25,11 @@ class Platform::Api::V1::AgentBotsController < PlatformController
    head :ok
  end

+  def avatar
+    @resource.avatar.purge if @resource.avatar.attached?
+    @resource
+  end
+
  private

  def set_resource
@@ -30,6 +37,10 @@ class Platform::Api::V1::AgentBotsController < PlatformController
  end

  def agent_bot_params
-    params.permit(:name, :description, :account_id, :outgoing_url)
+    params.permit(:name, :description, :account_id, :outgoing_url, :avatar, :avatar_url)
+  end
+
+  def process_avatar_from_url
+    ::Avatar::AvatarFromUrlJob.perform_later(@resource, params[:avatar_url]) if params[:avatar_url].present?
  end
 end
@@ -11,11 +11,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
  end

  def set_color_scheme
-    @theme = if %w[dark light].include?(params[:theme])
-               params[:theme]
-             else
-               'system'
-             end
+    @theme_from_params = params[:theme] if %w[dark light].include?(params[:theme])
  end

  def portal
@@ -1,21 +1,41 @@
 class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
+  before_action :set_config
+  before_action :allowed_configs
  def show
-    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
    # ref: https://github.com/rubocop/rubocop/issues/7767
    # rubocop:disable Style/HashTransformValues
-    @fb_config = InstallationConfig.where(name: @allowed_configs)
-                                   .pluck(:name, :serialized_value)
-                                   .map { |name, serialized_value| [name, serialized_value['value']] }
-                                   .to_h
+    @app_config = InstallationConfig.where(name: @allowed_configs)
+                                    .pluck(:name, :serialized_value)
+                                    .map { |name, serialized_value| [name, serialized_value['value']] }
+                                    .to_h
    # rubocop:enable Style/HashTransformValues
+    @installation_configs = ConfigLoader.new.general_configs.each_with_object({}) do |config_hash, result|
+      result[config_hash['name']] = config_hash.except('name')
+    end
  end

  def create
    params['app_config'].each do |key, value|
+      next unless @allowed_configs.include?(key)
+
      i = InstallationConfig.where(name: key).first_or_create(value: value, locked: false)
      i.value = value
      i.save!
    end
-    redirect_to super_admin_app_config_url
+    # rubocop:disable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: 'App Configs updated successfully'
+    # rubocop:enable Rails/I18nLocaleTexts
+  end
+
+  private
+
+  def set_config
+    @config = params[:config]
+  end
+
+  def allowed_configs
+    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
  end
 end
+
+SuperAdmin::AppConfigsController.prepend_mod_with('SuperAdmin::AppConfigsController')
@@ -20,4 +20,13 @@ class SuperAdmin::ApplicationController < Administrate::ApplicationController
      params.fetch(resource_name, {}).fetch(:direction, 'desc')
    )
  end
+
+  private
+
+  def invalid_action_perfomed
+    # rubocop:disable Rails/I18nLocaleTexts
+    flash[:error] = 'Invalid action performed'
+    # rubocop:enable Rails/I18nLocaleTexts
+    redirect_back(fallback_location: root_path)
+  end
 end
@@ -27,7 +27,8 @@ class SuperAdmin::Devise::SessionsController < Devise::SessionsController

    true
  rescue StandardError => e
-    @error_message = e.message
+    Rails.logger.error e.message
+    @error_message = 'Invalid credentials. Please try again.'
    false
  end
 end
@@ -1,4 +1,5 @@
 class SuperAdmin::InstallationConfigsController < SuperAdmin::ApplicationController
+  rescue_from ActiveRecord::RecordNotUnique, :with => :invalid_action_perfomed
  # Overwrite any of the RESTful controller actions to implement custom behavior
  # For example, you may want to send an email after a foo is updated.
  #
@@ -0,0 +1,10 @@
+class SuperAdmin::SettingsController < SuperAdmin::ApplicationController
+  def show; end
+
+  def refresh
+    Internal::CheckNewVersionsJob.perform_now
+    # rubocop:disable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: 'Instance status refreshed'
+    # rubocop:enable Rails/I18nLocaleTexts
+  end
+end
@@ -30,11 +30,7 @@ class AccessTokenDashboard < Administrate::BaseDashboard
  # SHOW_PAGE_ATTRIBUTES
  # an array of attributes that will be displayed on the model's show page.
  SHOW_PAGE_ATTRIBUTES = %i[
-    owner
-    id
    token
-    created_at
-    updated_at
  ].freeze

  # FORM_ATTRIBUTES
@@ -46,6 +46,7 @@ class AgentBotDashboard < Administrate::BaseDashboard
    name
    description
    outgoing_url
+    access_token
  ].freeze

  # FORM_ATTRIBUTES
@@ -32,6 +32,7 @@ class PlatformAppDashboard < Administrate::BaseDashboard
    name
    created_at
    updated_at
+    access_token
  ].freeze

  # FORM_ATTRIBUTES
@@ -36,7 +36,8 @@ class UserDashboard < Administrate::BaseDashboard
    updated_at: Field::DateTime,
    pubsub_token: Field::String,
    type: Field::Select.with_options(collection: [nil, 'SuperAdmin']),
-    accounts: CountField
+    accounts: CountField,
+    access_token: Field::HasOne
  }.freeze

  # COLLECTION_ATTRIBUTES
@@ -67,6 +68,7 @@ class UserDashboard < Administrate::BaseDashboard
    updated_at
    confirmed_at
    account_users
+    access_token
  ].freeze

  # FORM_ATTRIBUTES
@@ -18,4 +18,9 @@ class ContactDrop < BaseDrop
  def last_name
    @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
  end
+
+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
 end
@@ -19,6 +19,11 @@ class ConversationDrop < BaseDrop
    end
  end

+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
+
  private

  def message_sender_name(sender)
@@ -3,13 +3,21 @@ class ConversationFinder

  DEFAULT_STATUS = 'open'.freeze
  SORT_OPTIONS = {
-    latest: 'latest',
-    sort_on_created_at: 'sort_on_created_at',
-    last_user_message_at: 'last_user_message_at',
-    sort_on_priority: 'sort_on_priority',
-    sort_on_waiting_since: 'sort_on_waiting_since'
-  }.with_indifferent_access
+    'last_activity_at_asc' => %w[sort_on_last_activity_at asc],
+    'last_activity_at_desc' => %w[sort_on_last_activity_at desc],
+    'created_at_asc' => %w[sort_on_created_at asc],
+    'created_at_desc' => %w[sort_on_created_at desc],
+    'priority_asc' => %w[sort_on_priority asc],
+    'priority_desc' => %w[sort_on_priority desc],
+    'waiting_since_asc' => %w[sort_on_waiting_since asc],
+    'waiting_since_desc' => %w[sort_on_waiting_since desc],

+    # To be removed in v3.5.0
+    'latest' => %w[sort_on_last_activity_at desc],
+    'sort_on_created_at' => %w[sort_on_created_at asc],
+    'sort_on_priority' => %w[sort_on_priority desc],
+    'sort_on_waiting_since' => %w[sort_on_waiting_since asc]
+  }.with_indifferent_access
  # assumptions
  # inbox_id if not given, take from all conversations, else specific to inbox
  # assignee_type if not given, take 'all'
@@ -159,7 +167,8 @@ class ConversationFinder
    @conversations = @conversations.includes(
      :taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :contact_inbox
    )
-    sort_by = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['latest']
-    @conversations.send(sort_by).page(current_page)
+
+    sort_by, sort_order = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['last_activity_at_desc']
+    @conversations.send(sort_by, sort_order).page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
  end
 end
@@ -0,0 +1,47 @@
+class NotificationFinder
+  attr_reader :current_user, :current_account, :params
+
+  RESULTS_PER_PAGE = 15
+
+  def initialize(current_user, current_account, params = {})
+    @current_user = current_user
+    @current_account = current_account
+    @params = params
+    set_up
+  end
+
+  def perform
+    notifications
+  end
+
+  def unread_count
+    @notifications.where(read_at: nil).count
+  end
+
+  def count
+    @notifications.count
+  end
+
+  private
+
+  def set_up
+    find_all_notifications
+    filter_by_status
+  end
+
+  def find_all_notifications
+    @notifications = current_user.notifications.where(account_id: @current_account.id)
+  end
+
+  def filter_by_status
+    @notifications = @notifications.where('snoozed_until > ?', DateTime.now.utc) if params[:status] == 'snoozed'
+  end
+
+  def current_page
+    params[:page] || 1
+  end
+
+  def notifications
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: :desc)
+  end
+end
@@ -6,7 +6,17 @@ module PortalHelper

  def generate_portal_bg(portal_color, theme)
    bg_image = theme == 'dark' ? 'hexagon-dark.svg' : 'hexagon-light.svg'
-    "background: url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+    "url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+  end
+
+  def generate_gradient_to_bottom(theme)
+    base_color = theme == 'dark' ? '#151718' : 'white'
+    "linear-gradient(to bottom, transparent, #{base_color})"
+  end
+
+  def generate_portal_hover_color(portal_color, theme)
+    base_color = theme == 'dark' ? '#1B1B1B' : '#F9F9F9'
+    "color-mix(in srgb, #{portal_color} 5%, #{base_color})"
  end

  def language_name(locale)
@@ -14,35 +24,48 @@ module PortalHelper
    language_map[locale] || locale
  end

-  def get_theme_names(theme)
-    if theme == 'light'
-      I18n.t('public_portal.header.appearance.light')
-    elsif theme == 'dark'
-      I18n.t('public_portal.header.appearance.dark')
+  def theme_query_string(theme)
+    theme.present? && theme != 'system' ? "?theme=#{theme}" : ''
+  end
+
+  def generate_home_link(portal_slug, portal_locale, theme, is_plain_layout_enabled)
+    if is_plain_layout_enabled
+      "/hc/#{portal_slug}/#{portal_locale}#{theme_query_string(theme)}"
    else
-      I18n.t('public_portal.header.appearance.system')
+      "/hc/#{portal_slug}/#{portal_locale}"
    end
  end

-  def get_theme_icon(theme)
-    if theme == 'light'
-      'icons/sun'
-    elsif theme == 'dark'
-      'icons/moon'
+  def generate_category_link(params)
+    portal_slug = params[:portal_slug]
+    category_locale = params[:category_locale]
+    category_slug = params[:category_slug]
+    theme = params[:theme]
+    is_plain_layout_enabled = params[:is_plain_layout_enabled]
+
+    if is_plain_layout_enabled
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{theme_query_string(theme)}"
    else
-      'icons/monitor'
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}"
    end
  end

-  def generate_gradient_to_bottom(theme)
-    "background-image: linear-gradient(to bottom, transparent, #{theme == 'dark' ? '#151718' : 'white'})"
-  end
-
-  def generate_article_link(portal_slug, article_slug, theme)
-    "/hc/#{portal_slug}/articles/#{article_slug}#{theme.present? && theme != 'system' ? "?theme=#{theme}" : ''}"
+  def generate_article_link(portal_slug, article_slug, theme, is_plain_layout_enabled)
+    if is_plain_layout_enabled
+      "/hc/#{portal_slug}/articles/#{article_slug}#{theme_query_string(theme)}"
+    else
+      "/hc/#{portal_slug}/articles/#{article_slug}"
+    end
  end

  def render_category_content(content)
    ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
  end
+
+  def thumbnail_bg_color(username)
+    colors = ['#6D95BA', '#A4C3C3', '#E19191']
+    return colors.sample if username.blank?
+
+    colors[username.length % colors.size]
+  end
 end
@@ -86,6 +86,12 @@ class MessageApi extends ApiClient {
    return axios.delete(`${this.url}/${conversationID}/messages/${messageId}`);
  }

+  retry(conversationID, messageId) {
+    return axios.post(
+      `${this.url}/${conversationID}/messages/${messageId}/retry`
+    );
+  }
+
  getPreviousMessages({ conversationId, after, before }) {
    const params = { before };
    if (after && Number(after) !== Number(before)) {
@@ -1,39 +1,8 @@
-@import '../variables';
+@import 'shared/assets/fonts/inter';
+@import 'tailwindcss/base';
+@import 'tailwindcss/components';
+@import 'tailwindcss/utilities';

-.superadmin-body {
-  background: var(--color-background);
-
-  .hero--title {
-    font-size: var(--font-size-mega);
-    font-weight: var(--font-weight-light);
-    margin-top: var(--space-large);
-  }
-
-  .update-subscription--checkbox {
-    display: flex;
-
-    input {
-      line-height: 1.5;
-      margin-right: var(--space-one);
-      margin-top: var(--space-smaller);
-    }
-
-    label {
-      font-size: var(--font-size-small);
-      line-height: 1.5;
-      margin-bottom: var(--space-normal);
-    }
-  }
+body {
+  font-family: Inter, -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif !important;
 }
-
-.alert-box {
-  background-color: var(--r-500);
-  border-radius: 5px;
-  color: var(--color-white);
-  font-size: 14px;
-  margin-bottom: 14px;
-  padding: 10px;
-  text-align: center;
-}
-
-
@@ -1,3 +0,0 @@
-@import 'shared/assets/fonts/plus-jakarta';
-@import '../variables';
-@import '~shared/assets/stylesheets/ionicons';
@@ -76,7 +76,11 @@

  &.left {
    .bubble {
-      @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50 rounded-r-lg rounded-l mr-auto break-words;
+      @apply rounded-r-lg rounded-l mr-auto break-words;
+
+      &:not(.is-unsupported) {
+        @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50
+      }

      &.is-image {
        @apply rounded-lg;
@@ -1,7 +1,7 @@
 .modal-mask {
  // @include flex;
  // @include flex-align(center, middle);
-  @apply flex items-center justify-center bg-modal dark:bg-modal z-[9990] h-full left-0 fixed top-0 w-full;
+  @apply flex items-center justify-center bg-modal-backdrop-light dark:bg-modal-backdrop-dark  z-[9990] h-full left-0 fixed top-0 w-full;
 }

 .page-top-bar {
@@ -126,49 +126,33 @@
      @assign-team="onAssignTeamsForBulk"
    />
    <div
-      ref="activeConversation"
+      ref="conversationList"
      class="conversations-list flex-1"
      :class="{ 'overflow-hidden': isContextMenuOpen }"
    >
-      <div>
-        <conversation-card
-          v-for="chat in conversationList"
-          :key="chat.id"
-          :active-label="label"
-          :team-id="teamId"
-          :folders-id="foldersId"
-          :chat="chat"
-          :conversation-type="conversationType"
-          :show-assignee="showAssigneeInConversationCard"
-          :selected="isConversationSelected(chat.id)"
-          @select-conversation="selectConversation"
-          @de-select-conversation="deSelectConversation"
-          @assign-agent="onAssignAgent"
-          @assign-team="onAssignTeam"
-          @assign-label="onAssignLabels"
-          @update-conversation-status="toggleConversationStatus"
-          @context-menu-toggle="onContextMenuToggle"
-          @mark-as-unread="markAsUnread"
-          @assign-priority="assignPriority"
-        />
-      </div>
-      <div v-if="chatListLoading" class="text-center">
-        <span class="spinner mt-4 mb-4" />
-      </div>
-
-      <woot-button
-        v-if="!hasCurrentPageEndReached && !chatListLoading"
-        variant="clear"
-        size="expanded"
-        class="load-more--button"
-        @click="loadMoreConversations"
+      <virtual-list
+        ref="conversationVirtualList"
+        :data-key="'id'"
+        :data-sources="conversationList"
+        :data-component="itemComponent"
+        :extra-props="virtualListExtraProps"
+        class="w-full overflow-auto h-full"
+        footer-tag="div"
      >
-        {{ $t('CHAT_LIST.LOAD_MORE_CONVERSATIONS') }}
-      </woot-button>
-
-      <p v-if="showEndOfListMessage" class="text-center text-muted p-4">
-        {{ $t('CHAT_LIST.EOF') }}
-      </p>
+        <template #footer>
+          <div v-if="chatListLoading" class="text-center">
+            <span class="spinner mt-4 mb-4" />
+          </div>
+          <p v-if="showEndOfListMessage" class="text-center text-muted p-4">
+            {{ $t('CHAT_LIST.EOF') }}
+          </p>
+          <intersection-observer
+            v-if="!showEndOfListMessage && !chatListLoading"
+            :options="infiniteLoaderOptions"
+            @observed="loadMoreConversations"
+          />
+        </template>
+      </virtual-list>
    </div>
    <woot-modal
      :show.sync="showAdvancedFilters"
@@ -191,11 +175,12 @@

 <script>
 import { mapGetters } from 'vuex';
+import VirtualList from 'vue-virtual-scroll-list';

 import ConversationAdvancedFilter from './widgets/conversation/ConversationAdvancedFilter.vue';
 import ConversationBasicFilter from './widgets/conversation/ConversationBasicFilter.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
-import ConversationCard from './widgets/conversation/ConversationCard.vue';
+import ConversationItem from './ConversationItem.vue';
 import timeMixin from '../mixins/time';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import conversationMixin from '../mixins/conversations';
@@ -222,16 +207,20 @@ import {
  isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
+import IntersectionObserver from './IntersectionObserver.vue';

 export default {
  components: {
    AddCustomViews,
    ChatTypeTabs,
-    ConversationCard,
+    // eslint-disable-next-line vue/no-unused-components
+    ConversationItem,
    ConversationAdvancedFilter,
    DeleteCustomViews,
    ConversationBulkActions,
    ConversationBasicFilter,
+    IntersectionObserver,
+    VirtualList,
  },
  mixins: [
    timeMixin,
@@ -241,6 +230,20 @@ export default {
    filterMixin,
    uiSettingsMixin,
  ],
+  provide() {
+    return {
+      // Actions to be performed on virtual list item and context menu.
+      selectConversation: this.selectConversation,
+      deSelectConversation: this.deSelectConversation,
+      assignAgent: this.onAssignAgent,
+      assignTeam: this.onAssignTeam,
+      assignLabels: this.onAssignLabels,
+      updateConversationStatus: this.toggleConversationStatus,
+      toggleContextMenu: this.onContextMenuToggle,
+      markAsUnread: this.markAsUnread,
+      assignPriority: this.assignPriority,
+    };
+  },
  props: {
    conversationInbox: {
      type: [String, Number],
@@ -275,7 +278,7 @@ export default {
    return {
      activeAssigneeTab: wootConstants.ASSIGNEE_TYPE.ME,
      activeStatus: wootConstants.STATUS_TYPE.OPEN,
-      activeSortBy: wootConstants.SORT_BY_TYPE.LATEST,
+      activeSortBy: wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC,
      showAdvancedFilters: false,
      advancedFilterTypes: advancedFilterTypes.map(filter => ({
        ...filter,
@@ -291,6 +294,21 @@ export default {
      selectedInboxes: [],
      isContextMenuOpen: false,
      appliedFilter: [],
+      infiniteLoaderOptions: {
+        root: this.$refs.conversationList,
+        rootMargin: '100px 0px 100px 0px',
+      },
+
+      itemComponent: ConversationItem,
+      // virtualListExtraProps is to pass the props to the conversationItem component.
+      virtualListExtraProps: {
+        label: this.label,
+        teamId: this.teamId,
+        foldersId: this.foldersId,
+        conversationType: this.conversationType,
+        showAssignee: false,
+        isConversationSelected: this.isConversationSelected,
+      },
    };
  },
  computed: {
@@ -509,16 +527,22 @@ export default {
    },
    label() {
      this.resetAndFetchData();
+      this.updateVirtualListProps('label', this.label);
    },
    conversationType() {
      this.resetAndFetchData();
+      this.updateVirtualListProps('conversationType', this.conversationType);
    },
    activeFolder() {
      this.resetAndFetchData();
+      this.updateVirtualListProps('foldersId', this.foldersId);
    },
    chatLists() {
      this.chatsOnView = this.conversationList;
    },
+    showAssigneeInConversationCard(newVal) {
+      this.updateVirtualListProps('showAssignee', newVal);
+    },
  },
  mounted() {
    this.setFiltersFromUISettings();
@@ -535,6 +559,12 @@ export default {
    });
  },
  methods: {
+    updateVirtualListProps(key, value) {
+      this.virtualListExtraProps = {
+        ...this.virtualListExtraProps,
+        [key]: value,
+      };
+    },
    onApplyFilter(payload) {
      this.resetBulkActions();
      this.foldersQuery = filterQueryGenerator(payload);
@@ -555,7 +585,10 @@ export default {
      const { conversations_filter_by: filterBy = {} } = this.uiSettings;
      const { status, order_by: orderBy } = filterBy;
      this.activeStatus = status || wootConstants.STATUS_TYPE.OPEN;
-      this.activeSortBy = orderBy || wootConstants.SORT_BY_TYPE.LATEST;
+      this.activeSortBy =
+        Object.keys(wootConstants.SORT_BY_TYPE).find(
+          sortField => sortField === orderBy
+        ) || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC;
    },
    onClickOpenAddFoldersModal() {
      this.showAddFoldersModal = true;
@@ -635,10 +668,10 @@ export default {
      );
    },
    getKeyboardListenerParams() {
-      const allConversations = this.$refs.activeConversation.querySelectorAll(
+      const allConversations = this.$refs.conversationList.querySelectorAll(
        'div.conversations-list div.conversation'
      );
-      const activeConversation = this.$refs.activeConversation.querySelector(
+      const activeConversation = this.$refs.conversationList.querySelector(
        'div.conversations-list div.conversation.active'
      );
      const activeConversationIndex = [...allConversations].indexOf(
@@ -694,9 +727,12 @@ export default {
    fetchConversations() {
      this.$store
        .dispatch('fetchAllConversations', this.conversationFilters)
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
    },
    loadMoreConversations() {
+      if (this.hasCurrentPageEndReached || this.chatListLoading) {
+        return;
+      }
      if (!this.hasAppliedFiltersOrActiveFolders) {
        this.fetchConversations();
      }
@@ -715,7 +751,7 @@ export default {
          queryData: filterQueryGenerator(payload),
          page,
        })
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
      this.showAdvancedFilters = false;
    },
    fetchSavedFilteredConversations(payload) {
@@ -725,7 +761,7 @@ export default {
          queryData: payload,
          page,
        })
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
    },
    updateAssigneeTab(selectedTab) {
      if (this.activeAssigneeTab !== selectedTab) {
@@ -737,6 +773,20 @@ export default {
        }
      }
    },
+    emitConversationLoaded() {
+      this.$emit('conversation-load');
+      this.$nextTick(() => {
+        // Addressing a known issue in the virtual list library where dynamically added items
+        // might not render correctly. This workaround involves a slight manual adjustment
+        // to the scroll position, triggering the list to refresh its rendering.
+        const virtualList = this.$refs.conversationVirtualList;
+        const scrollToOffset = virtualList?.scrollToOffset;
+        const currentOffset = virtualList?.getOffset() || 0;
+        if (scrollToOffset) {
+          scrollToOffset(currentOffset + 1);
+        }
+      });
+    },
    resetBulkActions() {
      this.selectedConversations = [];
      this.selectedInboxes = [];
@@ -0,0 +1,72 @@
+<template>
+  <conversation-card
+    :key="source.id"
+    :active-label="label"
+    :team-id="teamId"
+    :folders-id="foldersId"
+    :chat="source"
+    :conversation-type="conversationType"
+    :selected="isConversationSelected(source.id)"
+    :show-assignee="showAssignee"
+    :enable-context-menu="true"
+    @select-conversation="selectConversation"
+    @de-select-conversation="deSelectConversation"
+    @assign-agent="assignAgent"
+    @assign-team="assignTeam"
+    @assign-label="assignLabels"
+    @update-conversation-status="updateConversationStatus"
+    @context-menu-toggle="toggleContextMenu"
+    @mark-as-unread="markAsUnread"
+    @assign-priority="assignPriority"
+  />
+</template>
+
+<script>
+import ConversationCard from './widgets/conversation/ConversationCard.vue';
+export default {
+  components: {
+    ConversationCard,
+  },
+  inject: [
+    'selectConversation',
+    'deSelectConversation',
+    'assignAgent',
+    'assignTeam',
+    'assignLabels',
+    'updateConversationStatus',
+    'toggleContextMenu',
+    'markAsUnread',
+    'assignPriority',
+  ],
+  props: {
+    source: {
+      type: Object,
+      required: true,
+    },
+    teamId: {
+      type: [String, Number],
+      default: 0,
+    },
+    label: {
+      type: String,
+      default: '',
+    },
+    conversationType: {
+      type: String,
+      default: '',
+    },
+    foldersId: {
+      type: [String, Number],
+      default: 0,
+    },
+    isConversationSelected: {
+      type: Function,
+      default: () => {},
+    },
+    showAssignee: {
+      type: Boolean,
+      default: false,
+    },
+  },
+};
+</script>
@@ -0,0 +1,34 @@
+<template>
+  <div ref="observedElement" class="h-6 w-full" />
+</template>
+
+<script>
+export default {
+  props: {
+    options: {
+      type: Object,
+      default: () => ({ root: document, rootMargin: '100px 0 100px 0)' }),
+    },
+  },
+  mounted() {
+    this.intersectionObserver = null;
+    this.registerInfiniteLoader();
+  },
+  beforeDestroy() {
+    this.unobserveInfiniteLoadObserver();
+  },
+  methods: {
+    registerInfiniteLoader() {
+      this.intersectionObserver = new IntersectionObserver(entries => {
+        if (entries && entries[0].isIntersecting) {
+          this.$emit('observed');
+        }
+      }, this.options);
+      this.intersectionObserver.observe(this.$refs.observedElement);
+    },
+    unobserveInfiniteLoadObserver() {
+      this.intersectionObserver.unobserve(this.$refs.observedElement);
+    },
+  },
+};
+</script>
@@ -1,24 +1,33 @@
 <template>
  <transition name="network-notification-fade" tag="div">
-    <div v-show="showNotification" class="ui-notification-container">
-      <div class="ui-notification">
-        <fluent-icon icon="wifi-off" />
-        <p class="ui-notification-text">
-          {{
-            useInstallationName(
-              $t('NETWORK.NOTIFICATION.TEXT'),
-              globalConfig.installationName
-            )
-          }}
-        </p>
-        <woot-button variant="clear" size="small" @click="refreshPage">
-          {{ $t('NETWORK.BUTTON.REFRESH') }}
-        </woot-button>
+    <div v-show="showNotification" class="fixed top-4 left-2 z-50 group">
+      <div
+        class="flex items-center justify-between py-1 px-2 w-full rounded-lg shadow-lg bg-yellow-200 dark:bg-yellow-700 relative"
+      >
+        <fluent-icon
+          icon="wifi-off"
+          class="text-yellow-700/50 dark:text-yellow-50"
+          size="18"
+        />
+        <span
+          class="text-xs tracking-wide font-medium px-2 text-yellow-700/70 dark:text-yellow-50"
+        >
+          {{ $t('NETWORK.NOTIFICATION.OFFLINE') }}
+        </span>
        <woot-button
-          variant="smooth"
+          :title="$t('NETWORK.BUTTON.REFRESH')"
+          variant="clear"
          size="small"
          color-scheme="warning"
-          icon="dismiss-circle"
+          icon="arrow-clockwise"
+          class="visible transition-all duration-500 ease-in-out ml-1"
+          @click="refreshPage"
+        />
+        <woot-button
+          variant="clear"
+          size="small"
+          color-scheme="warning"
+          icon="dismiss"
          @click="closeNotification"
        />
      </div>
@@ -47,7 +56,12 @@ export default {
  mounted() {
    window.addEventListener('offline', this.updateOnlineStatus);
    window.bus.$on(BUS_EVENTS.WEBSOCKET_DISCONNECT, () => {
-      this.updateOnlineStatus({ type: 'offline' });
+      // TODO: Remove this after completing the conversation list refetching
+      // TODO: DIRTY FIX : CLEAN UP THIS WITH PROPER FIX, DELAYING THE RECONNECT FOR NOW
+      // THE CABLE IS FIRING IS VERY COMMON AND THUS INTERFERING USER EXPERIENCE
+      setTimeout(() => {
+        this.updateOnlineStatus({ type: 'offline' });
+      }, 4000);
    });
  },

@@ -72,33 +86,3 @@ export default {
  },
 };
 </script>
-
-<style scoped lang="scss">
-@import '~dashboard/assets/scss/mixins';
-
-.ui-notification-container {
-  max-width: 25rem;
-  position: absolute;
-  right: var(--space-normal);
-  top: var(--space-normal);
-  z-index: var(--z-index-very-high);
-}
-
-.ui-notification {
-  display: flex;
-  justify-content: space-between;
-  align-items: center;
-  width: 100%;
-
-  background-color: var(--y-100);
-  border-radius: var(--border-radius-medium);
-  box-shadow: var(--shadow-large);
-
-  min-width: 15rem;
-  padding: var(--space-normal);
-}
-
-.ui-notification-text {
-  margin: 0 var(--space-small);
-}
-</style>
@@ -84,7 +84,10 @@ import {
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import { isEditorHotKeyEnabled } from 'dashboard/mixins/uiSettings';
-import { replaceVariablesInMessage } from '@chatwoot/utils';
+import {
+  replaceVariablesInMessage,
+  createTypingIndicator,
+} from '@chatwoot/utils';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
@@ -140,6 +143,15 @@ export default {
  },
  data() {
    return {
+      typingIndicator: createTypingIndicator(
+        () => {
+          this.$emit('typing-on');
+        },
+        () => {
+          this.$emit('typing-off');
+        },
+        TYPING_INDICATOR_IDLE_TIME
+      ),
      showUserMentions: false,
      showCannedMenu: false,
      showVariables: false,
@@ -638,15 +650,6 @@ export default {
    hideMentions() {
      this.showUserMentions = false;
    },
-    resetTyping() {
-      this.$emit('typing-off');
-      this.idleTimer = null;
-    },
-    turnOffIdleTimer() {
-      if (this.idleTimer) {
-        clearTimeout(this.idleTimer);
-      }
-    },
    handleLineBreakWhenEnterToSendEnabled(event) {
      if (
        hasPressedEnterAndNotCmdOrShift(event) &&
@@ -666,14 +669,7 @@ export default {
      }
    },
    onKeyup() {
-      if (!this.idleTimer) {
-        this.$emit('typing-on');
-      }
-      this.turnOffIdleTimer();
-      this.idleTimer = setTimeout(
-        () => this.resetTyping(),
-        TYPING_INDICATOR_IDLE_TIME
-      );
+      this.typingIndicator.start();
      this.updateImgToolbarOnDelete();
    },
    onKeydown(event) {
@@ -685,8 +681,7 @@ export default {
      }
    },
    onBlur() {
-      this.turnOffIdleTimer();
-      this.resetTyping();
+      this.typingIndicator.stop();
      this.$emit('blur');
    },
    onFocus() {
@@ -101,10 +101,10 @@
      <transition name="modal-fade">
        <div
          v-show="$refs.upload && $refs.upload.dropActive"
-          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-900 dark:text-slate-50 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
        >
          <fluent-icon icon="cloud-backup" size="40" />
-          <h4 class="page-sub-title text-slate-600 dark:text-slate-200">
+          <h4 class="page-sub-title text-slate-900 dark:text-slate-50">
            {{ $t('CONVERSATION.REPLYBOX.DRAG_DROP') }}
          </h4>
        </div>
@@ -144,6 +144,7 @@ import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import {
  ALLOWED_FILE_TYPES,
  ALLOWED_FILE_TYPES_FOR_TWILIO_WHATSAPP,
+  ALLOWED_FILE_TYPES_FOR_LINE,
 } from 'shared/constants/messages';
 import VideoCallButton from '../VideoCallButton.vue';
 import AIAssistanceButton from '../AIAssistanceButton.vue';
@@ -270,6 +271,9 @@ export default {
      return this.showFileUpload || this.isNote;
    },
    showAudioRecorderButton() {
+      if (this.isALineChannel) {
+        return false;
+      }
      // Disable audio recorder for safari browser as recording is not supported
      const isSafari = /^((?!chrome|android|crios|fxios).)*safari/i.test(
        navigator.userAgent
@@ -291,6 +295,9 @@ export default {
      if (this.isATwilioWhatsAppChannel) {
        return ALLOWED_FILE_TYPES_FOR_TWILIO_WHATSAPP;
      }
+      if (this.isALineChannel) {
+        return ALLOWED_FILE_TYPES_FOR_LINE;
+      }
      return ALLOWED_FILE_TYPES;
    },
    enableDragAndDrop() {
@@ -1,5 +1,9 @@
 <template>
-  <mention-box :items="items" @mention-select="handleMentionClick">
+  <mention-box
+    v-if="items.length"
+    :items="items"
+    @mention-select="handleMentionClick"
+  >
    <template slot-scope="{ item }">
      <strong>{{ item.label }}</strong> - {{ item.description }}
    </template>
@@ -34,7 +34,7 @@
          type="sort"
          :selected-value="sortFilter"
          :items="chatSortItems"
-          path-prefix="CHAT_LIST.CHAT_SORT_FILTER_ITEMS"
+          path-prefix="CHAT_LIST.SORT_ORDER_ITEMS"
          @onChangeFilter="onChangeFilter"
        />
      </div>
@@ -58,7 +58,7 @@ export default {
    return {
      showActionsDropdown: false,
      chatStatusItems: this.$t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS'),
-      chatSortItems: this.$t('CHAT_LIST.CHAT_SORT_FILTER_ITEMS'),
+      chatSortItems: this.$t('CHAT_LIST.SORT_ORDER_ITEMS'),
    };
  },
  computed: {
@@ -70,7 +70,9 @@ export default {
      return this.chatStatusFilter || wootConstants.STATUS_TYPE.OPEN;
    },
    sortFilter() {
-      return this.chatSortFilter || wootConstants.SORT_BY_TYPE.LATEST;
+      return (
+        this.chatSortFilter || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
+      );
    },
  },
  methods: {
@@ -31,7 +31,7 @@
      size="40px"
    />
    <div
-      class="px-0 py-3 border-b group-last:border-transparent group-hover:border-transparent border-slate-50 dark:border-slate-800/75 columns"
+      class="px-0 py-3 border-b group-hover:border-transparent border-slate-50 dark:border-slate-800/75 columns"
    >
      <div class="flex justify-between">
        <inbox-name v-if="showInboxName" :inbox="inbox" />
@@ -175,6 +175,10 @@ export default {
      type: Boolean,
      default: false,
    },
+    enableContextMenu: {
+      type: Boolean,
+      default: false,
+    },
  },
  data() {
    return {
@@ -289,6 +293,7 @@ export default {
      this.$emit(action, this.chat.id, this.inbox.id);
    },
    openContextMenu(e) {
+      if (!this.enableContextMenu) return;
      e.preventDefault();
      this.$emit('context-menu-toggle', true);
      this.contextMenu.x = e.pageX || e.clientX;
@@ -1,7 +1,7 @@
 <template>
  <li v-if="shouldRenderMessage" :id="`message${data.id}`" :class="alignBubble">
    <div :class="wrapClass">
-      <div v-if="isFailed" class="message-failed--alert">
+      <div v-if="isFailed && !hasOneDayPassed" class="message-failed--alert">
        <woot-button
          v-tooltip.top-end="$t('CONVERSATION.TRY_AGAIN')"
          size="tiny"
@@ -29,8 +29,19 @@
          :message-type="data.message_type"
          :parent-has-attachments="hasAttachments"
        />
+        <div v-if="isUnsupported">
+          <template v-if="isAFacebookInbox && isInstagram">
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_INSTAGRAM') }}
+          </template>
+          <template v-else-if="isAFacebookInbox">
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_FACEBOOK') }}
+          </template>
+          <template v-else>
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE') }}
+          </template>
+        </div>
        <bubble-text
-          v-if="data.content"
+          v-else-if="data.content"
          :message="message"
          :is-email="isEmailContentType"
          :display-quoted-button="displayQuotedButton"
@@ -148,6 +159,7 @@ import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { ACCOUNT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
+import { getDayDifferenceFromNow } from 'shared/helpers/DateHelper';

 export default {
  components: {
@@ -175,6 +187,14 @@ export default {
      type: Boolean,
      default: false,
    },
+    isAFacebookInbox: {
+      type: Boolean,
+      default: false,
+    },
+    isInstagram: {
+      type: Boolean,
+      default: false,
+    },
    isAWhatsAppChannel: {
      type: Boolean,
      default: false,
@@ -209,11 +229,16 @@ export default {
        created_at: this.data.created_at || '',
      }));
    },
+    hasOneDayPassed() {
+      // Disable retry button if the message is failed and the message is older than 24 hours
+      return getDayDifferenceFromNow(new Date(), this.data?.created_at) >= 1;
+    },
    shouldRenderMessage() {
      return (
        this.hasAttachments ||
        this.data.content ||
        this.isEmailContentType ||
+        this.isUnsupported ||
        this.isAnIntegrationMessage
      );
    },
@@ -402,6 +427,7 @@ export default {
      return {
        bubble: this.isBubble,
        'is-private': this.data.private,
+        'is-unsupported': this.isUnsupported,
        'is-image': this.hasMediaAttachment('image'),
        'is-video': this.hasMediaAttachment('video'),
        'is-text': this.hasText,
@@ -410,6 +436,9 @@ export default {
        'is-email': this.isEmailContentType,
      };
    },
+    isUnsupported() {
+      return this.contentAttributes.is_unsupported ?? false;
+    },
    isPending() {
      return this.data.status === MESSAGE_STATUS.PROGRESS;
    },
@@ -421,11 +450,7 @@ export default {
      return !this.sender.type || this.sender.type === 'agent_bot';
    },
    shouldShowContextMenu() {
-      return !(this.isFailed || this.isPending);
-    },
-    errorMessage() {
-      const { meta } = this.data;
-      return meta ? meta.error : '';
+      return !(this.isFailed || this.isPending || this.isUnsupported);
    },
    showAvatar() {
      if (this.isOutgoing || this.isTemplate) {
@@ -527,6 +552,14 @@ export default {
  > .bubble {
    @apply min-w-[128px];

+    &.is-unsupported {
+      @apply text-xs max-w-[300px] border-dashed border border-slate-200 text-slate-600 dark:text-slate-200 bg-slate-50 dark:bg-slate-700 dark:border-slate-500;
+
+      .message-text--metadata .time {
+        @apply text-slate-400 dark:text-slate-300;
+      }
+    }
+
    &.is-image,
    &.is-video {
      @apply p-0 overflow-hidden;
@@ -539,10 +572,12 @@ export default {
        > video {
          @apply rounded-lg;
        }
+
        > video {
          @apply h-full w-full object-cover;
        }
      }
+
      .video {
        @apply h-[11.25rem];
      }
@@ -557,9 +592,11 @@ export default {
      .file--icon {
        @apply text-woot-400 dark:text-woot-400;
      }
+
      .text-block-title {
        @apply text-slate-700 dark:text-slate-700;
      }
+
      .download.button {
        @apply text-woot-400 dark:text-woot-400;
      }
@@ -568,6 +605,7 @@ export default {
    &.is-private.is-text > .message-text__wrap .link {
      @apply text-woot-600 dark:text-woot-200;
    }
+
    &.is-private.is-text > .message-text__wrap .prosemirror-mention-node {
      @apply font-bold bg-none rounded-sm p-0 bg-yellow-100 dark:bg-yellow-700 text-slate-700 dark:text-slate-25 underline;
    }
@@ -578,6 +616,7 @@ export default {
      .message-text--metadata .time {
        @apply text-violet-50 dark:text-violet-50;
      }
+
      &.is-private .message-text--metadata .time {
        @apply text-slate-400 dark:text-slate-400;
      }
@@ -20,7 +20,15 @@
        icon="info"
      />
    </template>
-    <span v-if="message.content">
+    <span v-if="message.content && isMessageSticker">
+      <fluent-icon
+        size="16"
+        class="-mt-0.5 align-middle inline-block text-slate-600 dark:text-slate-300"
+        icon="image"
+      />
+      {{ $t('CHAT_LIST.ATTACHMENTS.image.CONTENT') }}
+    </span>
+    <span v-else-if="message.content">
      {{ parsedLastMessage }}
    </span>
    <span v-else-if="message.attachments">
@@ -88,6 +96,9 @@ export default {
    attachmentMessageContent() {
      return `CHAT_LIST.ATTACHMENTS.${this.lastMessageFileType}.CONTENT`;
    },
+    isMessageSticker() {
+      return this.message && this.message.content_type === 'sticker';
+    },
  },
 };
 </script>
@@ -32,6 +32,8 @@
        :is-a-tweet="isATweet"
        :is-a-whatsapp-channel="isAWhatsAppChannel"
        :is-web-widget-inbox="isAWebWidgetInbox"
+        :is-a-facebook-inbox="isAFacebookInbox"
+        :is-instagram="isInstagramDM"
        :inbox-supports-reply-to="inboxSupportsReplyTo"
        :in-reply-to="getInReplyToMessage(message)"
      />
@@ -54,6 +56,8 @@
        :is-a-tweet="isATweet"
        :is-a-whatsapp-channel="isAWhatsAppChannel"
        :is-web-widget-inbox="isAWebWidgetInbox"
+        :is-a-facebook-inbox="isAFacebookInbox"
+        :is-instagram-dm="isInstagramDM"
        :inbox-supports-reply-to="inboxSupportsReplyTo"
        :in-reply-to="getInReplyToMessage(message)"
      />
@@ -283,11 +287,16 @@ export default {
    unreadMessageCount() {
      return this.currentChat.unread_count || 0;
    },
+    isInstagramDM() {
+      return this.conversationType === 'instagram_direct_message';
+    },
    inboxSupportsReplyTo() {
-      return {
-        incoming: this.inboxHasFeature(INBOX_FEATURES.REPLY_TO),
-        outgoing: this.inboxHasFeature(INBOX_FEATURES.REPLY_TO_OUTGOING),
-      };
+      const incoming = this.inboxHasFeature(INBOX_FEATURES.REPLY_TO);
+      const outgoing =
+        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO_OUTGOING) &&
+        !this.is360DialogWhatsAppChannel;
+
+      return { incoming, outgoing };
    },
  },

@@ -271,11 +271,17 @@ export default {
      accountId: 'getCurrentAccountId',
      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
    }),
+    currentContact() {
+      return this.$store.getters['contacts/getContact'](
+        this.currentChat.meta.sender.id
+      );
+    },
    shouldShowReplyToMessage() {
      return (
        this.inReplyTo?.id &&
        !this.isPrivate &&
-        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO)
+        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO) &&
+        !this.is360DialogWhatsAppChannel
      );
    },
    showRichContentEditor() {
@@ -392,7 +398,8 @@ export default {
        this.isAPIInbox ||
        this.isAnEmailChannel ||
        this.isASmsInbox ||
-        this.isATelegramChannel
+        this.isATelegramChannel ||
+        this.isALineChannel
      );
    },
    replyButtonLabel() {
@@ -495,7 +502,11 @@ export default {
      return `draft-${this.conversationIdByRoute}-${this.replyType}`;
    },
    audioRecordFormat() {
-      if (this.isAWhatsAppChannel || this.isAPIInbox) {
+      if (
+        this.isAWhatsAppChannel ||
+        this.isAPIInbox ||
+        this.isATelegramChannel
+      ) {
        return AUDIO_FORMATS.OGG;
      }
      return AUDIO_FORMATS.WAV;
@@ -503,6 +514,7 @@ export default {
    messageVariables() {
      const variables = getMessageVariables({
        conversation: this.currentChat,
+        contact: this.currentContact,
      });
      return variables;
    },
@@ -624,6 +636,8 @@ export default {
          `${this.$t('CONVERSATION.REPLYBOX.INSERT_READ_MORE')} ${url}`
        );
      }
+
+      this.$track(CONVERSATION_EVENTS.INSERT_ARTICLE_LINK);
    },
    toggleRichContentEditor() {
      this.updateUISettings({
@@ -1,5 +1,10 @@
 <template>
-  <mention-box :items="items" @mention-select="handleVariableClick">
+  <mention-box
+    v-if="items.length"
+    type="variable"
+    :items="items"
+    @mention-select="handleVariableClick"
+  >
    <template slot-scope="{ item }">
      <span class="text-capitalize variable--list-label">
        {{ item.description }}
@@ -10,6 +15,7 @@
 </template>

 <script>
+import { mapGetters } from 'vuex';
 import { MESSAGE_VARIABLES } from 'shared/constants/messages';
 import MentionBox from '../mentions/MentionBox.vue';

@@ -22,7 +28,16 @@ export default {
    },
  },
  computed: {
+    ...mapGetters({
+      customAttributes: 'attributes/getAttributes',
+    }),
    items() {
+      return [
+        ...this.standardAttributeVariables,
+        ...this.customAttributeVariables,
+      ];
+    },
+    standardAttributeVariables() {
      return MESSAGE_VARIABLES.filter(variable => {
        return (
          variable.label.includes(this.searchKey) ||
@@ -34,6 +49,20 @@ export default {
        description: variable.label,
      }));
    },
+    customAttributeVariables() {
+      return this.customAttributes.map(attribute => {
+        const attributePrefix =
+          attribute.attribute_model === 'conversation_attribute'
+            ? 'conversation'
+            : 'contact';
+
+        return {
+          label: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          key: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          description: attribute.attribute_description,
+        };
+      });
+    },
  },
  methods: {
    handleVariableClick(item = {}) {
@@ -7,7 +7,11 @@
    }"
  >
    <div v-if="!isEmail" v-dompurify-html="message" class="text-content" />
-    <letter v-else class="text-content" :html="message" />
+    <letter
+      v-else
+      class="text-content bg-white dark:bg-white text-slate-900 dark:text-slate-900 p-2 rounded-[4px]"
+      :html="message"
+    />
    <button
      v-if="showQuoteToggle"
      class="text-slate-300 dark:text-slate-300 cursor-pointer text-xs py-1"
@@ -46,9 +46,25 @@
          </span>
        </div>
        <div
-          class="items-center flex gap-2 justify-end min-w-[15rem]"
+          class="items-center flex gap-2 justify-end min-w-[8rem] sm:min-w-[15rem]"
          @click.stop
        >
+          <woot-button
+            v-if="isImage"
+            size="large"
+            color-scheme="secondary"
+            variant="clear"
+            icon="arrow-rotate-counter-clockwise"
+            @click="onRotate('counter-clockwise')"
+          />
+          <woot-button
+            v-if="isImage"
+            size="large"
+            color-scheme="secondary"
+            variant="clear"
+            icon="arrow-rotate-clockwise"
+            @click="onRotate('clockwise')"
+          />
          <woot-button
            size="large"
            color-scheme="secondary"
@@ -89,6 +105,7 @@
              :key="activeAttachment.message_id"
              :src="activeAttachment.data_url"
              class="modal-image skip-context-menu my-0 mx-auto"
+              :style="imageRotationStyle"
              @click.stop
            />
            <video
@@ -186,6 +203,7 @@ export default {
        this.allAttachments.findIndex(
          attachment => attachment.message_id === this.attachment.message_id
        ) || 0,
+      activeImageRotation: 0,
    };
  },
  computed: {
@@ -232,6 +250,11 @@ export default {
      const fileName = dataUrl?.split('/').pop();
      return fileName || '';
    },
+    imageRotationStyle() {
+      return {
+        transform: `rotate(${this.activeImageRotation}deg)`,
+      };
+    },
  },
  mounted() {
    this.setImageAndVideoSrc(this.attachment);
@@ -246,6 +269,7 @@ export default {
      }
      this.activeImageIndex = index;
      this.setImageAndVideoSrc(attachment);
+      this.activeImageRotation = 0;
    },
    setImageAndVideoSrc(attachment) {
      const { file_type: type } = attachment;
@@ -280,6 +304,20 @@ export default {
      link.download = `attachment.${type}`;
      link.click();
    },
+    onRotate(type) {
+      if (!this.isImage) {
+        return;
+      }
+
+      const rotation = type === 'clockwise' ? 90 : -90;
+
+      // Reset rotation if it is 360
+      if (Math.abs(this.activeImageRotation) === 360) {
+        this.activeImageRotation = rotation;
+      } else {
+        this.activeImageRotation += rotation;
+      }
+    },
  },
 };
 </script>
@@ -25,7 +25,7 @@
        id="file"
        ref="file"
        type="file"
-        accept="image/png, image/jpeg, image/gif"
+        accept="image/png, image/jpeg, image/jpg, image/gif, image/webp"
        @change="handleImageUpload"
      />
      <slot />
@@ -1,20 +1,40 @@
 <template>
-  <div v-if="items.length" ref="mentionsListContainer" class="mention--box">
+  <div
+    ref="mentionsListContainer"
+    class="bg-white dark:bg-slate-800 rounded-md overflow-auto absolute w-full z-20 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border border-solid border-slate-100 dark:border-slate-700 mention--box"
+  >
    <ul class="vertical dropdown menu">
      <woot-dropdown-item
        v-for="(item, index) in items"
        :id="`mention-item-${index}`"
        :key="item.key"
+        class="!mb-0"
        @mouseover="onHover(index)"
      >
-        <woot-button
-          class="canned-item__button"
-          :variant="index === selectedIndex ? '' : 'clear'"
-          :class="{ active: index === selectedIndex }"
+        <button
+          class="flex group flex-col gap-0.5 overflow-hidden cursor-pointer items-start py-2.5 px-2.5 justify-center w-full h-full text-left hover:bg-woot-50 dark:hover:bg-woot-800 border-b border-solid border-slate-100 dark:border-slate-700"
+          :class="{
+            ' bg-woot-25 dark:bg-woot-800': index === selectedIndex,
+          }"
          @click="onListItemSelection(index)"
        >
-          <strong>{{ item.label }}</strong> - {{ item.description }}
-        </woot-button>
+          <p
+            class="text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 font-medium mb-0 text-sm overflow-hidden text-ellipsis whitespace-nowrap min-w-0 max-w-full"
+            :class="{
+              'text-woot-500 dark:text-woot-500': index === selectedIndex,
+            }"
+          >
+            {{ item.description }}
+          </p>
+          <p
+            class="text-slate-500 dark:text-slate-300 group-hover:text-woot-500 dark:group-hover:text-woot-500 mb-0 text-xs overflow-hidden text-ellipsis whitespace-nowrap min-w-0 max-w-full"
+            :class="{
+              'text-woot-500 dark:text-woot-500': index === selectedIndex,
+            }"
+          >
+            {{ variableKey(item) }}
+          </p>
+        </button>
      </woot-dropdown-item>
    </ul>
  </div>
@@ -29,6 +49,10 @@ export default {
      type: Array,
      default: () => {},
    },
+    type: {
+      type: String,
+      default: 'canned',
+    },
  },
  data() {
    return {
@@ -73,28 +97,17 @@ export default {
    onSelect() {
      this.$emit('mention-select', this.items[this.selectedIndex]);
    },
+    variableKey(item = {}) {
+      return this.type === 'variable' ? `{{${item.label}}}` : `/${item.label}`;
+    },
  },
 };
 </script>

 <style scoped lang="scss">
 .mention--box {
-  @apply bg-white dark:bg-slate-700 rounded-md overflow-auto absolute w-full z-20 pt-2 px-2 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border-t border-solid border-slate-75 dark:border-slate-800;
-
-  .dropdown-menu__item:last-child {
-    @apply pb-1;
-  }
-
-  .active {
-    @apply text-white dark:text-white;
-
-    &:hover {
-      @apply bg-woot-700 dark:bg-woot-700;
-    }
-  }
-
-  .button {
-    @apply transition-none h-8 leading-[1.4];
+  .dropdown-menu__item:last-child > button {
+    @apply border-0;
  }
 }

@@ -13,10 +13,14 @@ export default {
    ALL: 'all',
  },
  SORT_BY_TYPE: {
-    LATEST: 'latest',
-    CREATED_AT: 'sort_on_created_at',
-    PRIORITY: 'sort_on_priority',
-    WATIING_SINCE: 'waiting_since',
+    LAST_ACTIVITY_AT_ASC: 'last_activity_at_asc',
+    LAST_ACTIVITY_AT_DESC: 'last_activity_at_desc',
+    CREATED_AT_ASC: 'created_at_asc',
+    CREATED_AT_DESC: 'created_at_desc',
+    PRIORITY_ASC: 'priority_asc',
+    PRIORITY_DESC: 'priority_desc',
+    WAITING_SINCE_ASC: 'waiting_since_asc',
+    WAITING_SINCE_DESC: 'waiting_since_desc',
  },
  ARTICLE_STATUS_TYPES: {
    DRAFT: 0,
@@ -9,6 +9,7 @@ export const CONVERSATION_EVENTS = Object.freeze({
  SEARCH_CONVERSATION: 'Searched conversations',
  APPLY_FILTER: 'Applied filters in the conversation list',
  CHANGE_PRIORITY: 'Assigned priority to a conversation',
+  INSERT_ARTICLE_LINK: 'Inserted article into reply via article search',
 });

 export const ACCOUNT_EVENTS = Object.freeze({
@@ -10,6 +10,7 @@ export class DataManager {

  async initDb() {
    if (this.db) return this.db;
+    const dbName = `cw-store-${this.accountId}`;
    this.db = await openDB(`cw-store-${this.accountId}`, DATA_VERSION, {
      upgrade(db) {
        db.createObjectStore('cache-keys');
@@ -19,6 +20,13 @@ export class DataManager {
      },
    });

+    // Store the database name in LocalStorage
+    const dbNames = JSON.parse(localStorage.getItem('cw-idb-names') || '[]');
+    if (!dbNames.includes(dbName)) {
+      dbNames.push(dbName);
+      localStorage.setItem('cw-idb-names', JSON.stringify(dbNames));
+    }
+
    return this.db;
  }

@@ -23,6 +23,7 @@ class ActionCableConnector extends BaseActionCableConnector {
      'contact.updated': this.onContactUpdate,
      'conversation.mentioned': this.onConversationMentioned,
      'notification.created': this.onNotificationCreated,
+      'notification.deleted': this.onNotificationDeleted,
      'first.reply.created': this.onFirstReplyCreated,
      'conversation.read': this.onConversationRead,
      'conversation.updated': this.onConversationUpdated,
@@ -195,6 +196,10 @@ class ActionCableConnector extends BaseActionCableConnector {
    this.app.$store.dispatch('notifications/addNotification', data);
  };

+  onNotificationDeleted = data => {
+    this.app.$store.dispatch('notifications/deleteNotification', data);
+  };
+
  // eslint-disable-next-line class-methods-use-this
  onFirstReplyCreated = () => {
    bus.$emit('fetch_overview_reports');
@@ -1,18 +1,18 @@
 {
  "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Apply filters",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Cancel",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
    "TOOLTIP_LABEL": "Filter conversations",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "AND",
@@ -36,44 +36,44 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Status",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Inbox Name",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Referer link",
      "CUSTOM_ATTRIBUTE_LIST": "List",
      "CUSTOM_ATTRIBUTE_TEXT": "Text",
      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
      "CUSTOM_ATTRIBUTE_LINK": "Link",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Custom Attributes"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Do you want to save this filter?",
        "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
        "SAVE_BUTTON": "Save filter",
        "CANCEL_BUTTON": "Cancel",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
        }
      },
      "EDIT": {
@@ -83,19 +83,19 @@
        "DELETE_BUTTON": "Delete filter",
        "MODAL": {
          "CONFIRM": {
-            "TITLE": "Confirm Deletion",
+            "TITLE": "Confirm deletion",
            "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Yes, Delete",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "What does this bot do?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Update",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "Delete",
      "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -1,40 +1,40 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Select agent",
    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
    "GO_BACK_LABEL": "Go back",
    "ASSIGN_LABEL": "Assign",
    "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
    "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "No labels found for",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Select team",
      "NONE": "None",
      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "Canned Responses",
-    "HEADER_BTN_TXT": "Add Canned Response",
-    "LOADING": "Fetching Canned Responses",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "There are no items matching this query.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "There are no canned responses available in this account.",
      "TITLE": "Manage canned responses",
-      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "Short Code",
+        "Short code",
        "Content",
        "Actions"
      ]
    },
    "ADD": {
-      "TITLE": "Add Canned Response",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Submit"
      },
      "API": {
-        "SUCCESS_MESSAGE": "Canned Response added successfully",
-        "ERROR_MESSAGE": "Could not create canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
      }
    },
    "EDIT": {
-      "TITLE": "Edit Canned Response",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a shortcode",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Submit"
      },
      "BUTTON_TEXT": "Edit",
      "API": {
-        "SUCCESS_MESSAGE": "Canned Response updated successfully",
-        "ERROR_MESSAGE": "Could not update canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
      "API": {
-        "SUCCESS_MESSAGE": "Canned response deleted successfully",
-        "ERROR_MESSAGE": "Could not delete canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
      },
      "CONFIRM": {
-        "TITLE": "Confirm Deletion",
+        "TITLE": "Confirm deletion",
        "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "Last activity"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "Save",
    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "Private Note",
      "SEND": "Send",
      "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Show rich text editor",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
    },
    "BUTTON": {
      "REFRESH": "Refresh"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "Filter by",
      "SORT": "Sort by",
+      "LOCALE": "Locale",
      "SETTINGS_BUTTON": "Settings",
      "NEW_BUTTON": "New Article",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "My Articles",
        "DRAFT": "Draft Articles",
        "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "Name",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Search",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Close",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
    "TITLE": "تصفية المحادثات",
-    "SUBTITLE": "إضافة فلاتر أدناه واضغط على 'إرسال' لتصفية المحادثات.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "إضافة عامل تصفية",
-    "FILTER_DELETE_ERROR": "يجب أن يكون لديك عامل تصفية واحد على الأقل للحفظ",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "تطبيق عامل التصفية",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "إلغاء",
-    "CLEAR_BUTTON_LABEL": "مسح عامل التصفية",
-    "EMPTY_VALUE_ERROR": "القيمة مطلوبة",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "القيمة مطلوبة.",
    "TOOLTIP_LABEL": "تصفية المحادثات",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "و",
@@ -36,15 +36,15 @@
    },
    "ATTRIBUTES": {
      "STATUS": "الحالة",
-      "ASSIGNEE_NAME": "اسم المحال إليه",
-      "INBOX_NAME": "اسم صندوق الوارد لقناة التواصل",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "اسم صندوق الوارد",
      "TEAM_NAME": "اسم الفريق",
-      "CONVERSATION_IDENTIFIER": "معرف المحادثة",
-      "CAMPAIGN_NAME": "اسم الحملة",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "الوسوم",
-      "BROWSER_LANGUAGE": "لغة المتصفح",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "الأولوية",
-      "COUNTRY_NAME": "اسم الدولة",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "رابط المرجع",
      "CUSTOM_ATTRIBUTE_LIST": "القائمة",
      "CUSTOM_ATTRIBUTE_TEXT": "النص",
@@ -52,28 +52,28 @@
      "CUSTOM_ATTRIBUTE_LINK": "الرابط",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
      "CREATED_AT": "تم إنشاؤها في",
-      "LAST_ACTIVITY": "آخر نشاط"
+      "LAST_ACTIVITY": "النشاط الأخير"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "الفلاتر القياسية",
-      "ADDITIONAL_FILTERS": "فلاتر إضافية",
-      "CUSTOM_ATTRIBUTES": "سمات مخصصة"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "هل تريد حفظ هذا الفلتر؟",
        "LABEL": "تسمية هذا الفلتر",
-        "PLACEHOLDER": "أدخل اسم لهذا الفلتر",
-        "ERROR_MESSAGE": "الاسم مطلوب",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "الاسم مطلوب.",
        "SAVE_BUTTON": "حفظ الفلتر",
        "CANCEL_BUTTON": "إلغاء",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة."
        }
      },
      "EDIT": {
@@ -85,17 +85,17 @@
          "CONFIRM": {
            "TITLE": "تأكيد الحذف",
            "MESSAGE": "هل أنت متأكد من حذف الفلتر ",
-            "YES": "نعم، احذف",
+            "YES": "Yes, delete",
            "NO": "لا، احتفظ به"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "تم حذف طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "حدث خطأ أثناء حذف المجلد"
+          "SUCCESS_MESSAGE": "تم حذف طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "حدث خطأ أثناء حذف المجلد."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "تم حذف العرض المخصص بنجاح",
-          "ERROR_MESSAGE": "حدث خطأ أثناء حذف طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم حذف العرض المخصص بنجاح.",
+          "ERROR_MESSAGE": "حدث خطأ أثناء حذف طريقة عرض مخصصة."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "What does this bot do?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "تحديث",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "حذف",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "حذف",
      "CANCEL_BUTTON_TEXT": "إلغاء",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "تعديل",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -7,34 +7,34 @@
    "GO_BACK_LABEL": "العودة للخلف",
    "ASSIGN_LABEL": "تكليف",
    "YES": "نعم",
-    "ASSIGN_AGENT_TOOLTIP": "إسناد وكيل",
+    "ASSIGN_AGENT_TOOLTIP": "تعيين وكيل",
    "ASSIGN_TEAM_TOOLTIP": "تعيين فريق",
-    "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح",
-    "ASSIGN_FAILED": "فشل في تعيين المحادثات، الرجاء المحاولة مرة أخرى",
-    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح",
-    "RESOLVE_FAILED": "فشل في حل المحادثات، يرجى المحاولة مرة أخرى",
+    "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "المحادثات المرئية في هذه الصفحة هي المحددة فقط.",
-    "AGENT_LIST_LOADING": "تحميل الوكلاء",
+    "AGENT_LIST_LOADING": "جاري تحميل الوكلاء",
    "UPDATE": {
      "CHANGE_STATUS": "تغيير الحالة",
-      "SNOOZE_UNTIL_NEXT_REPLY": "غفوة حتى الرد القادم",
+      "SNOOZE_UNTIL_NEXT_REPLY": "غفوة حتى الرد القادم.",
      "UPDATE_SUCCESFUL": "تم تحديث حالة المحادثة بنجاح.",
-      "UPDATE_FAILED": "فشل تحديث المحادثات، الرجاء المحاولة مرة أخرى"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "تعيين التسميات",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "لم يتم العثور على تسميات لـ",
      "ASSIGN_SELECTED_LABELS": "تعيين التسميات المحددة",
-      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح",
-      "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى"
+      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
      "TEAM_SELECT_LABEL": "اختيار فريق",
      "NONE": "لا شيء",
      "NO_TEAMS_AVAILABLE": "لا توجد فرق مضافة إلى هذا الحساب حتى الآن.",
-      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد",
-      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح",
-      "ASSIGN_FAILED": "فشل تعيين الفريق، الرجاء المحاولة مرة أخرى"
+      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد.",
+      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "الردود السريعة",
-    "HEADER_BTN_TXT": "إضافة رد جاهز",
-    "LOADING": "جاري جلب الردود الجاهزة",
-    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
-    "SIDEBAR_TXT": "<p><b>الردود الجاهزة</b> </p><p> الردود الجاهزة هي عبارة عن قوالب يتم إعدادها مسبقاً لاستخدامها في كتابة الرسائل والردود للإجابة على اكثر الاسئلة شيوعاً. </p><p> لإضافة قالب جديد، فقط انقر على <b>إضافة رد جاهز</b>. يمكنك أيضاً تعديل أو حذف الردود الجاهزة الأخرى بالنقر على زر التحرير أو الحذف </p><p> يتم تسهيل استخدام الردود المسبقة بواسطة <b>رموز مختصرة</b> لتسريع البحث والوصول إليها. يمكن للموظفين الوصول إلى قوالب الردود الجاهزة أثناء الدردشة عن طريق الضغط على زر <b>'/'</b> ومن ثم الاختصار الخاص بالقالب المراد إدخاله في مربع النص. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "لا توجد ردود جاهزة متوفرة في هذا الحساب.",
      "TITLE": "إدارة الردود الجاهزة",
-      "DESC": "الردود الجاهزة هي قوالب رسائل معدة مسبقاً يمكن استخدامها لتسريع كتابة الردود في المحادثات.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "الرمز المختصر",
+        "Short code",
        "المحتوى",
        "الإجراءات"
      ]
    },
    "ADD": {
-      "TITLE": "إضافة رد جاهز",
-      "DESC": "الردود الجاهزة هي قوالب رسائل معدة مسبقاً يمكن استخدامها لتسريع كتابة الردود في المحادثات.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "الرمز المختصر",
-          "PLACEHOLDER": "الرجاء إدخال رمز مختصر",
-          "ERROR": "الرمز المختصر مطلوب"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "المحتوى",
-          "PLACEHOLDER": "الرجاء إدخال محتوى",
-          "ERROR": "المحتوى مطلوب"
+          "LABEL": "رسالة",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "إرسال"
      },
      "API": {
-        "SUCCESS_MESSAGE": "تم إضافة قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
      }
    },
    "EDIT": {
-      "TITLE": "تعديل قالب الرد الجاهز",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "الرمز المختصر",
-          "PLACEHOLDER": "الرجاء إدخال رمز مختصر",
-          "ERROR": "الرمز المختصر مطلوب"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "المحتوى",
-          "PLACEHOLDER": "الرجاء إدخال محتوى",
-          "ERROR": "المحتوى مطلوب"
+          "LABEL": "رسالة",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "الرسالة مطلوبة."
        },
        "SUBMIT": "إرسال"
      },
      "BUTTON_TEXT": "تعديل",
      "API": {
-        "SUCCESS_MESSAGE": "تم تحديث قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "حذف",
      "API": {
-        "SUCCESS_MESSAGE": "تم حذف قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
      },
      "CONFIRM": {
        "TITLE": "تأكيد الحذف",
        "MESSAGE": "هل أنت متأكد من الحذف ",
-        "YES": "نعم، احذف ",
-        "NO": "لا، احتفظ "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "النشاط الأخير"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "النشاط الأخير"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "تم إنشاؤها في"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "الأولوية"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "حفظ",
    "UPLOADING_ATTACHMENTS": "جاري تحميل المرفقات...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "تم حذف الرسالة بنجاح",
    "FAIL_DELETE_MESSSAGE": "تعذر حذف الرسالة! حاول مرة أخرى",
    "NO_RESPONSE": "لا توجد استجابة",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "إضافة ملاحظة خاصة",
      "SEND": "إرسال",
      "CREATE": "إضافة ملاحظة",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "عرض محرر النصوص",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "قطع الاتصال من Chatwoot"
+      "OFFLINE": "غير متصل"
    },
    "BUTTON": {
      "REFRESH": "تحديث"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "تصفية حسب",
      "SORT": "ترتيب حسب",
+      "LOCALE": "اللغة",
      "SETTINGS_BUTTON": "الإعدادات",
      "NEW_BUTTON": "مقالة جديدة",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "مقالاتي",
        "DRAFT": "مقالات مسودة",
        "ARCHIVED": "المقالات المؤرشفة"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "يبحث...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "الاسم",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "يبحث...",
+      "SEARCH_BUTTON": "بحث",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "أغلق",
+      "BACK": "العودة",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
    "TITLE": "Филтрирай разговорите",
-    "SUBTITLE": "Добавете филтри по-долу и натиснете „Прилагане на филтри“, за да филтрирате разговорите.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Добавяне на филтър",
-    "FILTER_DELETE_ERROR": "За да запазите, трябва да имате поне един филтър",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Прилагане на филтри",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Отмени",
-    "CLEAR_BUTTON_LABEL": "Изчисти филтрите",
-    "EMPTY_VALUE_ERROR": "Изисква се стойност",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Изисква се стойност.",
    "TOOLTIP_LABEL": "Филтрирай разговорите",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "И",
@@ -36,44 +36,44 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Статус",
-      "ASSIGNEE_NAME": "Име на правоприемника",
-      "INBOX_NAME": "Име на входящата кутия",
-      "TEAM_NAME": "Име на екипа",
-      "CONVERSATION_IDENTIFIER": "Идентивикатор на разговор",
-      "CAMPAIGN_NAME": "Име на кампания",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Етикети",
-      "BROWSER_LANGUAGE": "Език на браузъра",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Име на държавата",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Референтна връзка",
      "CUSTOM_ATTRIBUTE_LIST": "List",
      "CUSTOM_ATTRIBUTE_TEXT": "Text",
      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
      "CUSTOM_ATTRIBUTE_LINK": "Link",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Последна активност"
+      "CREATED_AT": "Създаден в",
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Персонализирани атрибути"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Do you want to save this filter?",
        "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
        "SAVE_BUTTON": "Save filter",
        "CANCEL_BUTTON": "Отмени",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
        }
      },
      "EDIT": {
@@ -85,17 +85,17 @@
          "CONFIRM": {
            "TITLE": "Потвърди изтриването",
            "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Да, изтрий",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "What does this bot do?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Обновяване",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Изтрий",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "Изтрий",
      "CANCEL_BUTTON_TEXT": "Отмени",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Редактирай",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -1,40 +1,40 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Изберете агент",
    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
    "GO_BACK_LABEL": "Go back",
    "ASSIGN_LABEL": "Assign",
    "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
    "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "No labels found for",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Изберете екип",
      "NONE": "Нито един",
      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "Готови отговори",
-    "HEADER_BTN_TXT": "Добавяне на готов отговор",
-    "LOADING": "Извличане на готови отговори",
-    "SEARCH_404": "Няма резултати отговарящи на тази заявка",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Няма резултати отговарящи на тази заявка.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "Няма налични готови отговори в този акаунт.",
      "TITLE": "Управлявайте готовите отговори",
-      "DESC": "Готовите отговори са предварително дефинирани шаблони за отговор, които могат да се изпращат бързо в чата.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "Кратък код",
+        "Short code",
        "Съдържание",
        "Действия"
      ]
    },
    "ADD": {
-      "TITLE": "Добавяне на готов отговор",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Кратък код",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Краткия код е задължителен"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "Съдържание",
-          "PLACEHOLDER": "Моля, въведете съдържание",
-          "ERROR": "Съдържанието е задължително"
+          "LABEL": "Съобщение",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Изпращане"
      },
      "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е добавен успешно",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
      }
    },
    "EDIT": {
-      "TITLE": "Промени готовия отговор",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Кратък код",
-          "PLACEHOLDER": "Моля, въведете кратък код",
-          "ERROR": "Краткия код е задължителен"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "Съдържание",
-          "PLACEHOLDER": "Моля, въведете съдържание",
-          "ERROR": "Съдържанието е задължително"
+          "LABEL": "Съобщение",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Изпращане"
      },
      "BUTTON_TEXT": "Редактирай",
      "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е обновен успешно",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Изтрий",
      "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е изтрит успешно",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
      },
      "CONFIRM": {
        "TITLE": "Потвърди изтриването",
        "MESSAGE": "Сигурни ли сте за изтриването ",
-        "YES": "Да, изтрий ",
-        "NO": "Не, запази "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "Last activity"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "Създаден в"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "Save",
    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "Private Note",
      "SEND": "Send",
      "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Show rich text editor",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
    },
    "BUTTON": {
      "REFRESH": "Refresh"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "Filter by",
      "SORT": "Sort by",
+      "LOCALE": "Locale",
      "SETTINGS_BUTTON": "Settings",
      "NEW_BUTTON": "New Article",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "My Articles",
        "DRAFT": "Draft Articles",
        "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "Име",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Търсене",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Затвори",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
    "TITLE": "Filtre de converses",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Afegeix filtre",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Aplicar filtres",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Cancel·la",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "El valor és necessari",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "El valor és necessari.",
    "TOOLTIP_LABEL": "Filtre de converses",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "I",
@@ -36,44 +36,44 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Estat",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Nom de la safata d'entrada",
-      "TEAM_NAME": "Nom de l'equip",
-      "CONVERSATION_IDENTIFIER": "Identificador de la conversa",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Etiquetes",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Nom del país",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Referer link",
      "CUSTOM_ATTRIBUTE_LIST": "List",
      "CUSTOM_ATTRIBUTE_TEXT": "Llista",
      "CUSTOM_ATTRIBUTE_NUMBER": "Número",
      "CUSTOM_ATTRIBUTE_LINK": "Enllaç",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Atributs personalitzats"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Do you want to save this filter?",
        "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
        "SAVE_BUTTON": "Save filter",
        "CANCEL_BUTTON": "Cancel·la",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
        }
      },
      "EDIT": {
@@ -83,19 +83,19 @@
        "DELETE_BUTTON": "Delete filter",
        "MODAL": {
          "CONFIRM": {
-            "TITLE": "Confirma l'esborrat",
+            "TITLE": "Confirm deletion",
            "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Si, esborra",
-            "NO": "No, manten-la"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
        }
      }
    }
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .1.0
 .3.1
@@ -1 +1 @@
 .6.0
 .7.0