fix: force utf8 encoding in email channel [cw-2913]

This enables local decorating of logs when using a new relic. It can be used when you use a log forwarding agent to do additional enrichment on APM logs before forwarding to the new relic.

Gemfile

@@ -75,8 +75,8 @@ gem 'jwt'
 gem 'pundit'
 # super admin
 gem 'administrate', '>= 0.19.0'
-gem 'administrate-field-active_storage'
+gem 'administrate-field-active_storage', '>= 1.0.1'
-gem 'administrate-field-belongs_to_search'
+gem 'administrate-field-belongs_to_search', '>= 0.9.0'
 
 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
@@ -109,14 +109,14 @@ gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.13.0', require: false
+gem 'sentry-rails', '>= 5.14.0', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.13.0', require: false
+gem 'sentry-sidekiq', '>= 5.14.0', require: false
 
 ##-- background job processing --##
 gem 'sidekiq', '>= 7.1.3'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 1.11.0'
+gem 'sidekiq-cron', '>= 1.12.0'
 
 ##-- Push notification service --##
 gem 'fcm'
@@ -162,7 +162,7 @@ gem 'omniauth-oauth2'
 gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
-gem 'omniauth'
+gem 'omniauth', '>= 2.1.2'
 gem 'omniauth-google-oauth2'
 gem 'omniauth-rails_csrf_protection', '~> 1.0'
 
@@ -198,7 +198,7 @@ group :development do
   gem 'squasher'
 
   # profiling
-  gem 'rack-mini-profiler', '>= 3.1.1', require: false
+  gem 'rack-mini-profiler', '>= 3.2.0', require: false
   gem 'stackprof'
   # Should install the associated chrome extension to view query logs
   gem 'meta_request'
@@ -224,7 +224,7 @@ group :development, :test do
   gem 'byebug', platform: :mri
   gem 'climate_control'
   gem 'debug', '~> 1.8'
-  gem 'factory_bot_rails'
+  gem 'factory_bot_rails', '>= 6.4.3'
   gem 'listen'
   gem 'mock_redis'
   gem 'pry-rails'

Gemfile.lock

@@ -113,13 +113,13 @@ GEM
       kaminari (>= 1.0)
       sassc-rails (~> 2.1)
       selectize-rails (~> 0.6)
-    administrate-field-active_storage (0.4.2)
+    administrate-field-active_storage (1.0.1)
       administrate (>= 0.2.2)
       rails (>= 7.0)
-    administrate-field-belongs_to_search (0.8.0)
+    administrate-field-belongs_to_search (0.9.0)
       administrate (>= 0.3, < 1.0)
       jbuilder (~> 2)
-      rails (>= 4.2, < 7.1)
+      rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
@@ -183,7 +183,7 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.3.3)
+    date (3.3.4)
     ddtrace (1.11.1)
       debase-ruby_core_source (>= 0.10.16, <= 3.2.0)
       libdatadog (~> 2.0.0.1.0)
@@ -230,10 +230,10 @@ GEM
     facebook-messenger (2.0.1)
       httparty (~> 0.13, >= 0.13.7)
       rack (>= 1.4.5)
-    factory_bot (6.2.1)
+    factory_bot (6.4.5)
       activesupport (>= 5.0.0)
-    factory_bot_rails (6.2.0)
+    factory_bot_rails (6.4.3)
-      factory_bot (~> 6.2.0)
+      factory_bot (~> 6.4)
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
@@ -256,7 +256,7 @@ GEM
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
       googleauth (~> 1)
-    ffi (1.15.5)
+    ffi (1.16.3)
     ffi-compiler (1.0.1)
       ffi (>= 1.0.0)
       rake
@@ -440,7 +440,7 @@ GEM
       activesupport (>= 4)
       railties (>= 4)
       request_store (~> 1.0)
-    loofah (2.21.4)
+    loofah (2.22.0)
       crass (~> 1.0.2)
       nokogiri (>= 1.12.0)
     mail (2.8.1)
@@ -472,14 +472,14 @@ GEM
       activerecord (>= 5.2)
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.3.7)
+    net-imap (0.4.9)
       date
       net-protocol
     net-pop (0.1.2)
       net-protocol
-    net-protocol (0.2.1)
+    net-protocol (0.2.2)
       timeout
-    net-smtp (0.3.3)
+    net-smtp (0.4.0)
       net-protocol
     netrc (0.11.0)
     newrelic-sidekiq-metrics (1.6.2)
@@ -487,15 +487,15 @@ GEM
       sidekiq
     newrelic_rpm (9.6.0)
       base64
-    nio4r (2.5.9)
+    nio4r (2.7.0)
-    nokogiri (1.15.4)
+    nokogiri (1.16.0)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.15.4-arm64-darwin)
+    nokogiri (1.16.0-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.15.4-x86_64-darwin)
+    nokogiri (1.16.0-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.15.4-x86_64-linux)
+    nokogiri (1.16.0-x86_64-linux)
       racc (~> 1.4)
     numo-narray (0.9.2.1)
     oauth (1.1.0)
@@ -511,7 +511,7 @@ GEM
       rack (>= 1.2, < 4)
       snaky_hash (~> 2.0)
       version_gem (~> 1.1)
-    omniauth (2.1.1)
+    omniauth (2.1.2)
       hashie (>= 3.4.6)
       rack (>= 2.2.3)
       rack-protection
@@ -566,10 +566,10 @@ GEM
       rack (< 4)
     rack-cors (2.0.1)
       rack (>= 2.0.0)
-    rack-mini-profiler (3.1.1)
+    rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (3.0.6)
+    rack-protection (3.1.0)
-      rack
+      rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.6)
       rack
     rack-test (2.1.0)
@@ -610,7 +610,7 @@ GEM
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.18.0)
+    redis-client (0.19.0)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -709,13 +709,13 @@ GEM
       activesupport (>= 4)
     selectize-rails (0.12.6)
     semantic_range (3.0.0)
-    sentry-rails (5.13.0)
+    sentry-rails (5.14.0)
       railties (>= 5.0)
-      sentry-ruby (~> 5.13.0)
+      sentry-ruby (~> 5.14.0)
-    sentry-ruby (5.13.0)
+    sentry-ruby (5.14.0)
       concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.13.0)
+    sentry-sidekiq (5.14.0)
-      sentry-ruby (~> 5.13.0)
+      sentry-ruby (~> 5.14.0)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
@@ -725,7 +725,7 @@ GEM
       connection_pool (>= 2.3.0)
       rack (>= 2.2.4)
       redis-client (>= 0.14.0)
-    sidekiq-cron (1.11.0)
+    sidekiq-cron (1.12.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
       sidekiq (>= 6)
@@ -752,7 +752,7 @@ GEM
     spring-watcher-listen (2.1.0)
       listen (>= 2.7, < 4.0)
       spring (>= 4)
-    sprockets (4.2.0)
+    sprockets (4.2.1)
       concurrent-ruby (~> 1.0)
       rack (>= 2.2.4, < 4)
     sprockets-rails (3.4.2)
@@ -766,11 +766,11 @@ GEM
     telephone_number (1.4.20)
     test-prof (1.2.1)
     thor (1.3.0)
-    tilt (2.2.0)
+    tilt (2.3.0)
     time_diff (0.3.0)
       activesupport
       i18n
-    timeout (0.4.0)
+    timeout (0.4.1)
     trailblazer-option (0.1.2)
     twilio-ruby (5.77.0)
       faraday (>= 0.9, < 3.0)
@@ -841,8 +841,8 @@ DEPENDENCIES
   activerecord-import
   acts-as-taggable-on
   administrate (>= 0.19.0)
-  administrate-field-active_storage
+  administrate-field-active_storage (>= 1.0.1)
-  administrate-field-belongs_to_search
+  administrate-field-belongs_to_search (>= 0.9.0)
   annotate
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -870,7 +870,7 @@ DEPENDENCIES
   elastic-apm
   email_reply_trimmer
   facebook-messenger
-  factory_bot_rails
+  factory_bot_rails (>= 6.4.3)
   faker
   fcm
   flag_shih_tzu
@@ -905,7 +905,7 @@ DEPENDENCIES
   neighbor
   newrelic-sidekiq-metrics (>= 1.6.2)
   newrelic_rpm
-  omniauth
+  omniauth (>= 2.1.2)
   omniauth-google-oauth2
   omniauth-oauth2
   omniauth-rails_csrf_protection (~> 1.0)
@@ -918,7 +918,7 @@ DEPENDENCIES
   pundit
   rack-attack (>= 6.7.0)
   rack-cors
-  rack-mini-profiler (>= 3.1.1)
+  rack-mini-profiler (>= 3.2.0)
   rack-timeout
   rails (~> 7.0.8.0)
   redis
@@ -935,12 +935,12 @@ DEPENDENCIES
   scout_apm
   scss_lint
   seed_dump
-  sentry-rails (>= 5.13.0)
+  sentry-rails (>= 5.14.0)
   sentry-ruby
-  sentry-sidekiq (>= 5.13.0)
+  sentry-sidekiq (>= 5.14.0)
   shoulda-matchers
   sidekiq (>= 7.1.3)
-  sidekiq-cron (>= 1.11.0)
+  sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)
   spring

README.md

@@ -118,4 +118,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2023, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.

VERSION_CW

@@ -1 +1 @@
-3.1.0
+3.3.1

VERSION_CWCTL

@@ -1 +1 @@
-2.6.0
+2.7.0

app/assets/stylesheets/administrate/application.scss

@@ -25,7 +25,6 @@
 @import 'components/flashes';
 @import 'components/form-actions';
 @import 'components/main-content';
-@import 'components/navigation';
 @import 'components/pagination';
 @import 'components/search';
 @import 'components/reports';

app/assets/stylesheets/administrate/base/_layout.scss

@@ -1,7 +1,7 @@
 html {
   background-color: $color-white;
   box-sizing: border-box;
-  font-size: 10px;
+  font-size: 16px;
   -webkit-font-smoothing: antialiased;
 }
 

app/assets/stylesheets/administrate/components/_attributes.scss

@@ -16,8 +16,8 @@
 .attribute-data {
   float: left;
   margin-bottom: $base-spacing;
-  margin-left: 2rem;
+  margin-left: 1.25rem;
-  width: calc(84% - 1rem);
+  width: calc(84% - 0.625rem);
 }
 
 .attribute--nested {

app/assets/stylesheets/administrate/components/_field-unit.scss

@@ -9,22 +9,22 @@
 
 .field-unit__label {
   float: left;
-  margin-left: 1rem;
+  margin-left: 0.625rem;
   text-align: right;
-  width: calc(15% - 1rem);
+  width: calc(15% - 0.625rem);
 }
 
 .field-unit__field {
   float: left;
-  margin-left: 2rem;
+  margin-left: 1.25rem;
-  max-width: 50rem;
+  max-width: 31.15rem;
   width: 100%;
 }
 
 .field-unit--nested {
   border: $base-border;
   margin-left: 7.5%;
-  max-width: 60rem;
+  max-width: 37.5rem;
   padding: $small-spacing;
   width: 100%;
 

app/assets/stylesheets/administrate/components/_form-actions.scss

@@ -1,3 +1,3 @@
 .form-actions {
-  margin-left: calc(15% + 2rem);
+  margin-left: calc(15% + 1.25rem);
 }

app/assets/stylesheets/administrate/components/_main-content.scss

@@ -13,6 +13,10 @@
   table {
     font-size: $font-size-small;
   }
+
+  form {
+    margin-top: $space-two;
+  }
 }
 
 .main-content__header {
@@ -20,7 +24,7 @@
   background-color: $color-white;
   border-bottom: 1px solid $color-border;
   display: flex;
-  min-height: 5.6rem;
+  min-height: 3.5rem;
   padding: $space-small $space-normal;
 }
 

app/assets/stylesheets/administrate/components/_navigation.scss

@@ -1,88 +0,0 @@
-.logo-brand {
-  margin-bottom: $space-normal;
-  padding: $space-normal $space-smaller $space-small;
-  text-align: left;
-
-  img {
-    margin-bottom: $space-smaller;
-    max-height: 3rem;
-  }
-}
-
-.navigation {
-  background: $white;
-  border-right: 1px solid $color-border;
-  display: flex;
-  flex-direction: column;
-  font-size: $font-size-default;
-  font-weight: $font-weight-medium;
-  height: 100%;
-  justify-content: flex-start;
-  left: 0;
-  margin: 0;
-  overflow: auto;
-  padding: $space-normal;
-  position: fixed;
-  top: 0;
-  width: 21rem;
-  z-index: 1023;
-
-  li {
-    align-items: center;
-    display: flex;
-    font-size: $font-size-small;
-
-    a {
-      color: $color-gray;
-      text-decoration: none;
-    }
-
-    i {
-      min-width: $space-medium;
-    }
-  }
-
-  hr {
-    margin: $space-slab;
-  }
-}
-
-.navigation__link {
-  background-color: transparent;
-  color: $color-gray;
-  display: block;
-  line-height: 1;
-  margin-bottom: $space-smaller;
-  padding: $space-small;
-
-  &:hover {
-    color: $blue;
-
-    a {
-      color: $blue;
-    }
-  }
-
-
-  &.navigation__link--active {
-    background-color: $color-background;
-    border-radius: $base-border-radius;
-    color: $blue;
-
-    a {
-      color: $blue;
-    }
-  }
-}
-
-.logout {
-  bottom: $space-normal;
-  left: $space-normal;
-  position: fixed;
-}
-
-.app-version {
-  color: $color-gray;
-  font-size: $font-size-small;
-  padding-top: $space-smaller;
-}

app/assets/stylesheets/administrate/components/_search.scss

@@ -1,7 +1,7 @@
 .search {
   margin-left: auto;
-  margin-right: 2rem;
+  margin-right: 1.25rem;
-  max-width: 44rem;
+  max-width: 27.5rem;
   position: relative;
   width: 100%;
 }

app/assets/stylesheets/administrate/library/_variables.scss

@@ -1,10 +1,10 @@
 // Typography
-$base-font-family: PlusJakarta, Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
+$base-font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
   "Oxygen", "Ubuntu", "Cantarell", "Fira Sans", "Droid Sans", "Helvetica Neue",
   sans-serif !default;
 $heading-font-family: $base-font-family !default;
 
-$base-font-size: 14px !default;
+$base-font-size: 16px !default;
 
 $base-line-height: 1.5 !default;
 $heading-line-height: 1.2 !default;

app/assets/stylesheets/administrate/utilities/_variables.scss

@@ -1,30 +1,30 @@
 // Font sizes
-$font-size-nano: 0.8rem;
+$font-size-nano: 0.5rem;
-$font-size-micro: 1.0rem;
+$font-size-micro: 0.675rem;
-$font-size-mini: 1.2rem;
+$font-size-mini: 0.75rem;
-$font-size-small: 1.4rem;
+$font-size-small: 0.875rem;
-$font-size-default: 1.6rem;
+$font-size-default: 1rem;
-$font-size-medium: 1.8rem;
+$font-size-medium: 1.125rem;
-$font-size-large: 2.2rem;
+$font-size-large: 1.375rem;
-$font-size-big: 2.4rem;
+$font-size-big: 1.5rem;
-$font-size-bigger: 3.0rem;
+$font-size-bigger: 1.75rem;
-$font-size-mega: 3.4rem;
+$font-size-mega: 2.125rem;
-$font-size-giga: 4.0rem;
+$font-size-giga: 2.5rem;
 
 // spaces
 $zero: 0;
-$space-micro: 0.2rem;
+$space-micro: 0.125rem;
-$space-smaller: 0.4rem;
+$space-smaller: 0.25rem;
-$space-small: 0.8rem;
+$space-small: 0.5rem;
-$space-one: 1rem;
+$space-one: 0.675rem;
-$space-slab: 1.2rem;
+$space-slab: 0.75rem;
-$space-normal: 1.6rem;
+$space-normal: 1rem;
-$space-two: 2.0rem;
+$space-two: 1.25rem;
-$space-medium: 2.4rem;
+$space-medium: 1.5rem;
-$space-large: 3.2rem;
+$space-large: 2rem;
-$space-larger: 4.8rem;
+$space-larger: 3rem;
-$space-jumbo: 6.4rem;
+$space-jumbo: 4rem;
-$space-mega: 10.0rem;
+$space-mega: 6.25rem;
 
 // font-weight
 $font-weight-feather: 100;

app/builders/messages/facebook/message_builder.rb

@@ -25,7 +25,9 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
       build_contact_inbox
       build_message
     end
-  rescue Koala::Facebook::AuthenticationError
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Facebook authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
     @inbox.channel.authorization_error!
   rescue StandardError => e
     ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
@@ -108,11 +110,15 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
     }
   end
 
+  # rubocop:disable Metrics/AbcSize
+  # rubocop:disable Metrics/MethodLength
   def contact_params
     begin
       k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
       result = k.get_object(@sender_id) || {}
-    rescue Koala::Facebook::AuthenticationError
+    rescue Koala::Facebook::AuthenticationError => e
+      Rails.logger.warn("Facebook authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+      Rails.logger.error e
       @inbox.channel.authorization_error!
       raise
     rescue Koala::Facebook::ClientError => e
@@ -130,4 +136,6 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
     end
     process_contact_params_result(result)
   end
+  # rubocop:enable Metrics/AbcSize
+  # rubocop:enable Metrics/MethodLength
 end

app/builders/messages/instagram/message_builder.rb

@@ -20,7 +20,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     ActiveRecord::Base.transaction do
       build_message
     end
-  rescue Koala::Facebook::AuthenticationError
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Instagram authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
     @inbox.channel.authorization_error!
     raise
   rescue StandardError => e

app/builders/messages/message_builder.rb

@@ -149,7 +149,8 @@ class Messages::MessageBuilder
       content_type: @params[:content_type],
       items: @items,
       in_reply_to: @in_reply_to,
-      echo_id: @params[:echo_id]
+      echo_id: @params[:echo_id],
+      source_id: @params[:source_id]
     }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
   end
 end

app/builders/notification_builder.rb

@@ -1,5 +1,5 @@
 class NotificationBuilder
-  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!]
+  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]
 
   def perform
     return unless user_subscribed_to_notification?
@@ -9,7 +9,7 @@ class NotificationBuilder
 
   private
 
-  def secondary_actor
+  def current_user
     Current.user
   end
 
@@ -29,7 +29,8 @@ class NotificationBuilder
       notification_type: notification_type,
       account: account,
       primary_actor: primary_actor,
-      secondary_actor: secondary_actor
+      # secondary_actor is secondary_actor if present, else current_user
+      secondary_actor: secondary_actor || current_user
     )
   end
 end

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -10,11 +10,18 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   def show; end
 
   def create
-    @agent_bot = Current.account.agent_bots.create!(permitted_params)
+    @agent_bot = Current.account.agent_bots.create!(permitted_params.except(:avatar_url))
+    process_avatar_from_url
   end
 
   def update
-    @agent_bot.update!(permitted_params)
+    @agent_bot.update!(permitted_params.except(:avatar_url))
+    process_avatar_from_url
+  end
+
+  def avatar
+    @agent_bot.avatar.purge if @agent_bot.avatar.attached?
+    @agent_bot
   end
 
   def destroy
@@ -30,6 +37,10 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :description, :outgoing_url, :bot_type, bot_config: [:csml_content])
+    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
+  end
+
+  def process_avatar_from_url
+    ::Avatar::AvatarFromUrlJob.perform_later(@agent_bot, params[:avatar_url]) if params[:avatar_url].present?
   end
 end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -83,14 +83,14 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
       @contact = Current.account.contacts.new(permitted_params.except(:avatar_url))
       @contact.save!
       @contact_inbox = build_contact_inbox
-      process_avatar
+      process_avatar_from_url
     end
   end
 
   def update
     @contact.assign_attributes(contact_update_params)
     @contact.save!
-    process_avatar if permitted_params[:avatar].present? || permitted_params[:avatar_url].present?
+    process_avatar_from_url
   end
 
   def destroy
@@ -174,7 +174,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
   end
 
-  def process_avatar
+  def process_avatar_from_url
     ::Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
   end
 

app/controllers/api/v1/accounts/conversations/assignments_controller.rb

@@ -14,7 +14,8 @@ class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Account
 
   def set_agent
     @agent = Current.account.users.find_by(id: params[:assignee_id])
-    @conversation.update_assignee(@agent)
+    @conversation.assignee = @agent
+    @conversation.save!
     render_agent
   end
 

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -18,6 +18,15 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
     end
   end
 
+  def retry
+    return if message.blank?
+
+    message.update!(status: :sent, content_attributes: {})
+    ::SendReplyJob.perform_later(message.id)
+  rescue StandardError => e
+    render_could_not_create_error(e.message)
+  end
+
   def translate
     return head :ok if already_translated_content_available?
 

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -110,8 +110,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def assign_conversation
-    @agent = Current.account.users.find(current_user.id)
+    @conversation.assignee = current_user
-    @conversation.update_assignee(@agent)
+    @conversation.save!
   end
 
   def conversation

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -1,7 +1,8 @@
 class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseController
   RESULTS_PER_PAGE = 15
+  include DateRangeHelper
 
-  before_action :fetch_notification, only: [:update]
+  before_action :fetch_notification, only: [:update, :destroy, :snooze]
   before_action :set_primary_actor, only: [:read_all]
   before_action :set_current_page, only: [:index]
 
@@ -28,11 +29,21 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     render json: @notification
   end
 
+  def destroy
+    @notification.destroy
+    head :ok
+  end
+
   def unread_count
     @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
     render json: @unread_count
   end
 
+  def snooze
+    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s)) if params[:snoozed_until]
+    render json: @notification
+  end
+
   private
 
   def set_primary_actor

app/controllers/platform/api/v1/agent_bots_controller.rb

@@ -9,13 +9,15 @@ class Platform::Api::V1::AgentBotsController < PlatformController
   def show; end
 
   def create
-    @resource = AgentBot.new(agent_bot_params)
+    @resource = AgentBot.new(agent_bot_params.except(:avatar_url))
     @resource.save!
+    process_avatar_from_url
     @platform_app.platform_app_permissibles.find_or_create_by(permissible: @resource)
   end
 
   def update
-    @resource.update!(agent_bot_params)
+    @resource.update!(agent_bot_params.except(:avatar_url))
+    process_avatar_from_url
   end
 
   def destroy
@@ -23,6 +25,11 @@ class Platform::Api::V1::AgentBotsController < PlatformController
     head :ok
   end
 
+  def avatar
+    @resource.avatar.purge if @resource.avatar.attached?
+    @resource
+  end
+
   private
 
   def set_resource
@@ -30,6 +37,10 @@ class Platform::Api::V1::AgentBotsController < PlatformController
   end
 
   def agent_bot_params
-    params.permit(:name, :description, :account_id, :outgoing_url)
+    params.permit(:name, :description, :account_id, :outgoing_url, :avatar, :avatar_url)
+  end
+
+  def process_avatar_from_url
+    ::Avatar::AvatarFromUrlJob.perform_later(@resource, params[:avatar_url]) if params[:avatar_url].present?
   end
 end

app/controllers/public/api/v1/portals/base_controller.rb

@@ -11,11 +11,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
   end
 
   def set_color_scheme
-    @theme = if %w[dark light].include?(params[:theme])
+    @theme_from_params = params[:theme] if %w[dark light].include?(params[:theme])
-               params[:theme]
-             else
-               'system'
-             end
   end
 
   def portal

app/controllers/super_admin/app_configs_controller.rb

@@ -1,21 +1,38 @@
 class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
+  before_action :set_config
+  before_action :allowed_configs
   def show
-    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
     # ref: https://github.com/rubocop/rubocop/issues/7767
     # rubocop:disable Style/HashTransformValues
-    @fb_config = InstallationConfig.where(name: @allowed_configs)
+    @app_config = InstallationConfig.where(name: @allowed_configs)
-                                   .pluck(:name, :serialized_value)
+                                    .pluck(:name, :serialized_value)
-                                   .map { |name, serialized_value| [name, serialized_value['value']] }
+                                    .map { |name, serialized_value| [name, serialized_value['value']] }
-                                   .to_h
+                                    .to_h
     # rubocop:enable Style/HashTransformValues
   end
 
   def create
     params['app_config'].each do |key, value|
+      next unless @allowed_configs.include?(key)
+
       i = InstallationConfig.where(name: key).first_or_create(value: value, locked: false)
       i.value = value
       i.save!
     end
-    redirect_to super_admin_app_config_url
+    # rubocop:disable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: 'App Configs updated successfully'
+    # rubocop:enable Rails/I18nLocaleTexts
+  end
+
+  private
+
+  def set_config
+    @config = params[:config]
+  end
+
+  def allowed_configs
+    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
   end
 end
+
+SuperAdmin::AppConfigsController.prepend_mod_with('SuperAdmin::AppConfigsController')

app/controllers/super_admin/application_controller.rb

@@ -20,4 +20,13 @@ class SuperAdmin::ApplicationController < Administrate::ApplicationController
       params.fetch(resource_name, {}).fetch(:direction, 'desc')
     )
   end
+
+  private
+
+  def invalid_action_perfomed
+    # rubocop:disable Rails/I18nLocaleTexts
+    flash[:error] = 'Invalid action performed'
+    # rubocop:enable Rails/I18nLocaleTexts
+    redirect_back(fallback_location: root_path)
+  end
 end

app/controllers/super_admin/devise/sessions_controller.rb

@@ -27,7 +27,8 @@ class SuperAdmin::Devise::SessionsController < Devise::SessionsController
 
     true
   rescue StandardError => e
-    @error_message = e.message
+    Rails.logger.error e.message
+    @error_message = 'Invalid credentials. Please try again.'
     false
   end
 end

app/controllers/super_admin/installation_configs_controller.rb

@@ -1,4 +1,5 @@
 class SuperAdmin::InstallationConfigsController < SuperAdmin::ApplicationController
+  rescue_from ActiveRecord::RecordNotUnique, :with => :invalid_action_perfomed
   # Overwrite any of the RESTful controller actions to implement custom behavior
   # For example, you may want to send an email after a foo is updated.
   #

app/controllers/super_admin/settings_controller.rb

@@ -0,0 +1,10 @@
+class SuperAdmin::SettingsController < SuperAdmin::ApplicationController
+  def show; end
+
+  def refresh
+    Internal::CheckNewVersionsJob.perform_now
+    # rubocop:disable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: 'Instance status refreshed'
+    # rubocop:enable Rails/I18nLocaleTexts
+  end
+end

app/dashboards/access_token_dashboard.rb

@@ -30,11 +30,7 @@ class AccessTokenDashboard < Administrate::BaseDashboard
   # SHOW_PAGE_ATTRIBUTES
   # an array of attributes that will be displayed on the model's show page.
   SHOW_PAGE_ATTRIBUTES = %i[
-    owner
-    id
     token
-    created_at
-    updated_at
   ].freeze
 
   # FORM_ATTRIBUTES

app/dashboards/agent_bot_dashboard.rb

@@ -46,6 +46,7 @@ class AgentBotDashboard < Administrate::BaseDashboard
     name
     description
     outgoing_url
+    access_token
   ].freeze
 
   # FORM_ATTRIBUTES

app/dashboards/platform_app_dashboard.rb

@@ -32,6 +32,7 @@ class PlatformAppDashboard < Administrate::BaseDashboard
     name
     created_at
     updated_at
+    access_token
   ].freeze
 
   # FORM_ATTRIBUTES

app/dashboards/user_dashboard.rb

@@ -36,7 +36,8 @@ class UserDashboard < Administrate::BaseDashboard
     updated_at: Field::DateTime,
     pubsub_token: Field::String,
     type: Field::Select.with_options(collection: [nil, 'SuperAdmin']),
-    accounts: CountField
+    accounts: CountField,
+    access_token: Field::HasOne
   }.freeze
 
   # COLLECTION_ATTRIBUTES
@@ -67,6 +68,7 @@ class UserDashboard < Administrate::BaseDashboard
     updated_at
     confirmed_at
     account_users
+    access_token
   ].freeze
 
   # FORM_ATTRIBUTES

app/drops/contact_drop.rb

@@ -18,4 +18,9 @@ class ContactDrop < BaseDrop
   def last_name
     @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
   end
+
+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
 end

app/drops/conversation_drop.rb

@@ -19,6 +19,11 @@ class ConversationDrop < BaseDrop
     end
   end
 
+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
+
   private
 
   def message_sender_name(sender)

app/finders/conversation_finder.rb

@@ -3,13 +3,21 @@ class ConversationFinder
 
   DEFAULT_STATUS = 'open'.freeze
   SORT_OPTIONS = {
-    latest: 'latest',
+    'last_activity_at_asc' => %w[sort_on_last_activity_at asc],
-    sort_on_created_at: 'sort_on_created_at',
+    'last_activity_at_desc' => %w[sort_on_last_activity_at desc],
-    last_user_message_at: 'last_user_message_at',
+    'created_at_asc' => %w[sort_on_created_at asc],
-    sort_on_priority: 'sort_on_priority',
+    'created_at_desc' => %w[sort_on_created_at desc],
-    sort_on_waiting_since: 'sort_on_waiting_since'
+    'priority_asc' => %w[sort_on_priority asc],
-  }.with_indifferent_access
+    'priority_desc' => %w[sort_on_priority desc],
+    'waiting_since_asc' => %w[sort_on_waiting_since asc],
+    'waiting_since_desc' => %w[sort_on_waiting_since desc],
 
+    # To be removed in v3.5.0
+    'latest' => %w[sort_on_last_activity_at desc],
+    'sort_on_created_at' => %w[sort_on_created_at asc],
+    'sort_on_priority' => %w[sort_on_priority desc],
+    'sort_on_waiting_since' => %w[sort_on_waiting_since asc]
+  }.with_indifferent_access
   # assumptions
   # inbox_id if not given, take from all conversations, else specific to inbox
   # assignee_type if not given, take 'all'
@@ -159,7 +167,8 @@ class ConversationFinder
     @conversations = @conversations.includes(
       :taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :contact_inbox
     )
-    sort_by = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['latest']
+
-    @conversations.send(sort_by).page(current_page)
+    sort_by, sort_order = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['last_activity_at_desc']
+    @conversations.send(sort_by, sort_order).page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
   end
 end

app/helpers/portal_helper.rb

@@ -6,7 +6,17 @@ module PortalHelper
 
   def generate_portal_bg(portal_color, theme)
     bg_image = theme == 'dark' ? 'hexagon-dark.svg' : 'hexagon-light.svg'
-    "background: url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+    "url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+  end
+
+  def generate_gradient_to_bottom(theme)
+    base_color = theme == 'dark' ? '#151718' : 'white'
+    "linear-gradient(to bottom, transparent, #{base_color})"
+  end
+
+  def generate_portal_hover_color(portal_color, theme)
+    base_color = theme == 'dark' ? '#1B1B1B' : '#F9F9F9'
+    "color-mix(in srgb, #{portal_color} 5%, #{base_color})"
   end
 
   def language_name(locale)
@@ -14,35 +24,48 @@ module PortalHelper
     language_map[locale] || locale
   end
 
-  def get_theme_names(theme)
+  def theme_query_string(theme)
-    if theme == 'light'
+    theme.present? && theme != 'system' ? "?theme=#{theme}" : ''
-      I18n.t('public_portal.header.appearance.light')
+  end
-    elsif theme == 'dark'
+
-      I18n.t('public_portal.header.appearance.dark')
+  def generate_home_link(portal_slug, portal_locale, theme, is_plain_layout_enabled)
+    if is_plain_layout_enabled
+      "/hc/#{portal_slug}/#{portal_locale}#{theme_query_string(theme)}"
     else
-      I18n.t('public_portal.header.appearance.system')
+      "/hc/#{portal_slug}/#{portal_locale}"
     end
   end
 
-  def get_theme_icon(theme)
+  def generate_category_link(params)
-    if theme == 'light'
+    portal_slug = params[:portal_slug]
-      'icons/sun'
+    category_locale = params[:category_locale]
-    elsif theme == 'dark'
+    category_slug = params[:category_slug]
-      'icons/moon'
+    theme = params[:theme]
+    is_plain_layout_enabled = params[:is_plain_layout_enabled]
+
+    if is_plain_layout_enabled
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{theme_query_string(theme)}"
     else
-      'icons/monitor'
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}"
     end
   end
 
-  def generate_gradient_to_bottom(theme)
+  def generate_article_link(portal_slug, article_slug, theme, is_plain_layout_enabled)
-    "background-image: linear-gradient(to bottom, transparent, #{theme == 'dark' ? '#151718' : 'white'})"
+    if is_plain_layout_enabled
-  end
+      "/hc/#{portal_slug}/articles/#{article_slug}#{theme_query_string(theme)}"
-
+    else
-  def generate_article_link(portal_slug, article_slug, theme)
+      "/hc/#{portal_slug}/articles/#{article_slug}"
-    "/hc/#{portal_slug}/articles/#{article_slug}#{theme.present? && theme != 'system' ? "?theme=#{theme}" : ''}"
+    end
   end
 
   def render_category_content(content)
     ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
   end
+
+  def thumbnail_bg_color(username)
+    colors = ['#6D95BA', '#A4C3C3', '#E19191']
+    return colors.sample if username.blank?
+
+    colors[username.length % colors.size]
+  end
 end

app/javascript/dashboard/api/inbox/message.js

@@ -86,6 +86,12 @@ class MessageApi extends ApiClient {
     return axios.delete(`${this.url}/${conversationID}/messages/${messageId}`);
   }
 
+  retry(conversationID, messageId) {
+    return axios.post(
+      `${this.url}/${conversationID}/messages/${messageId}/retry`
+    );
+  }
+
   getPreviousMessages({ conversationId, after, before }) {
     const params = { before };
     if (after && Number(after) !== Number(before)) {

app/javascript/dashboard/assets/scss/super_admin/index.scss

@@ -1,39 +1,8 @@
-@import '../variables';
+@import 'shared/assets/fonts/inter';
+@import 'tailwindcss/base';
+@import 'tailwindcss/components';
+@import 'tailwindcss/utilities';
 
-.superadmin-body {
+body {
-  background: var(--color-background);
+  font-family: Inter, -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif !important;
-
-  .hero--title {
-    font-size: var(--font-size-mega);
-    font-weight: var(--font-weight-light);
-    margin-top: var(--space-large);
-  }
-
-  .update-subscription--checkbox {
-    display: flex;
-
-    input {
-      line-height: 1.5;
-      margin-right: var(--space-one);
-      margin-top: var(--space-smaller);
-    }
-
-    label {
-      font-size: var(--font-size-small);
-      line-height: 1.5;
-      margin-bottom: var(--space-normal);
-    }
-  }
 }
-
-.alert-box {
-  background-color: var(--r-500);
-  border-radius: 5px;
-  color: var(--color-white);
-  font-size: 14px;
-  margin-bottom: 14px;
-  padding: 10px;
-  text-align: center;
-}
-
-

app/javascript/dashboard/assets/scss/super_admin/pages.scss

@@ -1,3 +0,0 @@
-@import 'shared/assets/fonts/plus-jakarta';
-@import '../variables';
-@import '~shared/assets/stylesheets/ionicons';

app/javascript/dashboard/components/ChatList.vue

@@ -126,49 +126,33 @@
       @assign-team="onAssignTeamsForBulk"
     />
     <div
-      ref="activeConversation"
+      ref="conversationList"
       class="conversations-list flex-1"
       :class="{ 'overflow-hidden': isContextMenuOpen }"
     >
-      <div>
+      <virtual-list
-        <conversation-card
+        ref="conversationVirtualList"
-          v-for="chat in conversationList"
+        :data-key="'id'"
-          :key="chat.id"
+        :data-sources="conversationList"
-          :active-label="label"
+        :data-component="itemComponent"
-          :team-id="teamId"
+        :extra-props="virtualListExtraProps"
-          :folders-id="foldersId"
+        class="w-full overflow-auto h-full"
-          :chat="chat"
+        footer-tag="div"
-          :conversation-type="conversationType"
-          :show-assignee="showAssigneeInConversationCard"
-          :selected="isConversationSelected(chat.id)"
-          @select-conversation="selectConversation"
-          @de-select-conversation="deSelectConversation"
-          @assign-agent="onAssignAgent"
-          @assign-team="onAssignTeam"
-          @assign-label="onAssignLabels"
-          @update-conversation-status="toggleConversationStatus"
-          @context-menu-toggle="onContextMenuToggle"
-          @mark-as-unread="markAsUnread"
-          @assign-priority="assignPriority"
-        />
-      </div>
-      <div v-if="chatListLoading" class="text-center">
-        <span class="spinner mt-4 mb-4" />
-      </div>
-
-      <woot-button
-        v-if="!hasCurrentPageEndReached && !chatListLoading"
-        variant="clear"
-        size="expanded"
-        class="load-more--button"
-        @click="loadMoreConversations"
       >
-        {{ $t('CHAT_LIST.LOAD_MORE_CONVERSATIONS') }}
+        <template #footer>
-      </woot-button>
+          <div v-if="chatListLoading" class="text-center">
-
+            <span class="spinner mt-4 mb-4" />
-      <p v-if="showEndOfListMessage" class="text-center text-muted p-4">
+          </div>
-        {{ $t('CHAT_LIST.EOF') }}
+          <p v-if="showEndOfListMessage" class="text-center text-muted p-4">
-      </p>
+            {{ $t('CHAT_LIST.EOF') }}
+          </p>
+          <intersection-observer
+            v-if="!showEndOfListMessage && !chatListLoading"
+            :options="infiniteLoaderOptions"
+            @observed="loadMoreConversations"
+          />
+        </template>
+      </virtual-list>
     </div>
     <woot-modal
       :show.sync="showAdvancedFilters"
@@ -191,11 +175,12 @@
 
 <script>
 import { mapGetters } from 'vuex';
+import VirtualList from 'vue-virtual-scroll-list';
 
 import ConversationAdvancedFilter from './widgets/conversation/ConversationAdvancedFilter.vue';
 import ConversationBasicFilter from './widgets/conversation/ConversationBasicFilter.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
-import ConversationCard from './widgets/conversation/ConversationCard.vue';
+import ConversationItem from './ConversationItem.vue';
 import timeMixin from '../mixins/time';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import conversationMixin from '../mixins/conversations';
@@ -222,16 +207,20 @@ import {
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
+import IntersectionObserver from './IntersectionObserver.vue';
 
 export default {
   components: {
     AddCustomViews,
     ChatTypeTabs,
-    ConversationCard,
+    // eslint-disable-next-line vue/no-unused-components
+    ConversationItem,
     ConversationAdvancedFilter,
     DeleteCustomViews,
     ConversationBulkActions,
     ConversationBasicFilter,
+    IntersectionObserver,
+    VirtualList,
   },
   mixins: [
     timeMixin,
@@ -241,6 +230,20 @@ export default {
     filterMixin,
     uiSettingsMixin,
   ],
+  provide() {
+    return {
+      // Actions to be performed on virtual list item and context menu.
+      selectConversation: this.selectConversation,
+      deSelectConversation: this.deSelectConversation,
+      assignAgent: this.onAssignAgent,
+      assignTeam: this.onAssignTeam,
+      assignLabels: this.onAssignLabels,
+      updateConversationStatus: this.toggleConversationStatus,
+      toggleContextMenu: this.onContextMenuToggle,
+      markAsUnread: this.markAsUnread,
+      assignPriority: this.assignPriority,
+    };
+  },
   props: {
     conversationInbox: {
       type: [String, Number],
@@ -275,7 +278,7 @@ export default {
     return {
       activeAssigneeTab: wootConstants.ASSIGNEE_TYPE.ME,
       activeStatus: wootConstants.STATUS_TYPE.OPEN,
-      activeSortBy: wootConstants.SORT_BY_TYPE.LATEST,
+      activeSortBy: wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC,
       showAdvancedFilters: false,
       advancedFilterTypes: advancedFilterTypes.map(filter => ({
         ...filter,
@@ -291,6 +294,21 @@ export default {
       selectedInboxes: [],
       isContextMenuOpen: false,
       appliedFilter: [],
+      infiniteLoaderOptions: {
+        root: this.$refs.conversationList,
+        rootMargin: '100px 0px 100px 0px',
+      },
+
+      itemComponent: ConversationItem,
+      // virtualListExtraProps is to pass the props to the conversationItem component.
+      virtualListExtraProps: {
+        label: this.label,
+        teamId: this.teamId,
+        foldersId: this.foldersId,
+        conversationType: this.conversationType,
+        showAssignee: false,
+        isConversationSelected: this.isConversationSelected,
+      },
     };
   },
   computed: {
@@ -509,16 +527,22 @@ export default {
     },
     label() {
       this.resetAndFetchData();
+      this.updateVirtualListProps('label', this.label);
     },
     conversationType() {
       this.resetAndFetchData();
+      this.updateVirtualListProps('conversationType', this.conversationType);
     },
     activeFolder() {
       this.resetAndFetchData();
+      this.updateVirtualListProps('foldersId', this.foldersId);
     },
     chatLists() {
       this.chatsOnView = this.conversationList;
     },
+    showAssigneeInConversationCard(newVal) {
+      this.updateVirtualListProps('showAssignee', newVal);
+    },
   },
   mounted() {
     this.setFiltersFromUISettings();
@@ -535,6 +559,12 @@ export default {
     });
   },
   methods: {
+    updateVirtualListProps(key, value) {
+      this.virtualListExtraProps = {
+        ...this.virtualListExtraProps,
+        [key]: value,
+      };
+    },
     onApplyFilter(payload) {
       this.resetBulkActions();
       this.foldersQuery = filterQueryGenerator(payload);
@@ -555,7 +585,10 @@ export default {
       const { conversations_filter_by: filterBy = {} } = this.uiSettings;
       const { status, order_by: orderBy } = filterBy;
       this.activeStatus = status || wootConstants.STATUS_TYPE.OPEN;
-      this.activeSortBy = orderBy || wootConstants.SORT_BY_TYPE.LATEST;
+      this.activeSortBy =
+        Object.keys(wootConstants.SORT_BY_TYPE).find(
+          sortField => sortField === orderBy
+        ) || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC;
     },
     onClickOpenAddFoldersModal() {
       this.showAddFoldersModal = true;
@@ -635,10 +668,10 @@ export default {
       );
     },
     getKeyboardListenerParams() {
-      const allConversations = this.$refs.activeConversation.querySelectorAll(
+      const allConversations = this.$refs.conversationList.querySelectorAll(
         'div.conversations-list div.conversation'
       );
-      const activeConversation = this.$refs.activeConversation.querySelector(
+      const activeConversation = this.$refs.conversationList.querySelector(
         'div.conversations-list div.conversation.active'
       );
       const activeConversationIndex = [...allConversations].indexOf(
@@ -694,9 +727,12 @@ export default {
     fetchConversations() {
       this.$store
         .dispatch('fetchAllConversations', this.conversationFilters)
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
     },
     loadMoreConversations() {
+      if (this.hasCurrentPageEndReached || this.chatListLoading) {
+        return;
+      }
       if (!this.hasAppliedFiltersOrActiveFolders) {
         this.fetchConversations();
       }
@@ -715,7 +751,7 @@ export default {
           queryData: filterQueryGenerator(payload),
           page,
         })
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
       this.showAdvancedFilters = false;
     },
     fetchSavedFilteredConversations(payload) {
@@ -725,7 +761,7 @@ export default {
           queryData: payload,
           page,
         })
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
     },
     updateAssigneeTab(selectedTab) {
       if (this.activeAssigneeTab !== selectedTab) {
@@ -737,6 +773,20 @@ export default {
         }
       }
     },
+    emitConversationLoaded() {
+      this.$emit('conversation-load');
+      this.$nextTick(() => {
+        // Addressing a known issue in the virtual list library where dynamically added items
+        // might not render correctly. This workaround involves a slight manual adjustment
+        // to the scroll position, triggering the list to refresh its rendering.
+        const virtualList = this.$refs.conversationVirtualList;
+        const scrollToOffset = virtualList?.scrollToOffset;
+        const currentOffset = virtualList?.getOffset() || 0;
+        if (scrollToOffset) {
+          scrollToOffset(currentOffset + 1);
+        }
+      });
+    },
     resetBulkActions() {
       this.selectedConversations = [];
       this.selectedInboxes = [];

app/javascript/dashboard/components/ConversationItem.vue

@@ -0,0 +1,72 @@
+<template>
+  <conversation-card
+    :key="source.id"
+    :active-label="label"
+    :team-id="teamId"
+    :folders-id="foldersId"
+    :chat="source"
+    :conversation-type="conversationType"
+    :selected="isConversationSelected(source.id)"
+    :show-assignee="showAssignee"
+    :enable-context-menu="true"
+    @select-conversation="selectConversation"
+    @de-select-conversation="deSelectConversation"
+    @assign-agent="assignAgent"
+    @assign-team="assignTeam"
+    @assign-label="assignLabels"
+    @update-conversation-status="updateConversationStatus"
+    @context-menu-toggle="toggleContextMenu"
+    @mark-as-unread="markAsUnread"
+    @assign-priority="assignPriority"
+  />
+</template>
+
+<script>
+import ConversationCard from './widgets/conversation/ConversationCard.vue';
+export default {
+  components: {
+    ConversationCard,
+  },
+  inject: [
+    'selectConversation',
+    'deSelectConversation',
+    'assignAgent',
+    'assignTeam',
+    'assignLabels',
+    'updateConversationStatus',
+    'toggleContextMenu',
+    'markAsUnread',
+    'assignPriority',
+  ],
+  props: {
+    source: {
+      type: Object,
+      required: true,
+    },
+    teamId: {
+      type: [String, Number],
+      default: 0,
+    },
+    label: {
+      type: String,
+      default: '',
+    },
+    conversationType: {
+      type: String,
+      default: '',
+    },
+    foldersId: {
+      type: [String, Number],
+      default: 0,
+    },
+    isConversationSelected: {
+      type: Function,
+      default: () => {},
+    },
+    showAssignee: {
+      type: Boolean,
+      default: false,
+    },
+  },
+};
+</script>

app/javascript/dashboard/components/IntersectionObserver.vue

@@ -0,0 +1,34 @@
+<template>
+  <div ref="observedElement" class="h-6 w-full" />
+</template>
+
+<script>
+export default {
+  props: {
+    options: {
+      type: Object,
+      default: () => ({ root: document, rootMargin: '100px 0 100px 0)' }),
+    },
+  },
+  mounted() {
+    this.intersectionObserver = null;
+    this.registerInfiniteLoader();
+  },
+  beforeDestroy() {
+    this.unobserveInfiniteLoadObserver();
+  },
+  methods: {
+    registerInfiniteLoader() {
+      this.intersectionObserver = new IntersectionObserver(entries => {
+        if (entries && entries[0].isIntersecting) {
+          this.$emit('observed');
+        }
+      }, this.options);
+      this.intersectionObserver.observe(this.$refs.observedElement);
+    },
+    unobserveInfiniteLoadObserver() {
+      this.intersectionObserver.unobserve(this.$refs.observedElement);
+    },
+  },
+};
+</script>

app/javascript/dashboard/components/NetworkNotification.vue

@@ -1,24 +1,33 @@
 <template>
   <transition name="network-notification-fade" tag="div">
-    <div v-show="showNotification" class="ui-notification-container">
+    <div v-show="showNotification" class="fixed top-4 left-2 z-50 group">
-      <div class="ui-notification">
+      <div
-        <fluent-icon icon="wifi-off" />
+        class="flex items-center justify-between py-1 px-2 w-full rounded-lg shadow-lg bg-yellow-200 dark:bg-yellow-700 relative"
-        <p class="ui-notification-text">
+      >
-          {{
+        <fluent-icon
-            useInstallationName(
+          icon="wifi-off"
-              $t('NETWORK.NOTIFICATION.TEXT'),
+          class="text-yellow-700/50 dark:text-yellow-50"
-              globalConfig.installationName
+          size="18"
-            )
+        />
-          }}
+        <span
-        </p>
+          class="text-xs tracking-wide font-medium px-2 text-yellow-700/70 dark:text-yellow-50"
-        <woot-button variant="clear" size="small" @click="refreshPage">
+        >
-          {{ $t('NETWORK.BUTTON.REFRESH') }}
+          {{ $t('NETWORK.NOTIFICATION.OFFLINE') }}
-        </woot-button>
+        </span>
         <woot-button
-          variant="smooth"
+          :title="$t('NETWORK.BUTTON.REFRESH')"
+          variant="clear"
           size="small"
           color-scheme="warning"
-          icon="dismiss-circle"
+          icon="arrow-clockwise"
+          class="visible transition-all duration-500 ease-in-out ml-1"
+          @click="refreshPage"
+        />
+        <woot-button
+          variant="clear"
+          size="small"
+          color-scheme="warning"
+          icon="dismiss"
           @click="closeNotification"
         />
       </div>
@@ -47,7 +56,12 @@ export default {
   mounted() {
     window.addEventListener('offline', this.updateOnlineStatus);
     window.bus.$on(BUS_EVENTS.WEBSOCKET_DISCONNECT, () => {
-      this.updateOnlineStatus({ type: 'offline' });
+      // TODO: Remove this after completing the conversation list refetching
+      // TODO: DIRTY FIX : CLEAN UP THIS WITH PROPER FIX, DELAYING THE RECONNECT FOR NOW
+      // THE CABLE IS FIRING IS VERY COMMON AND THUS INTERFERING USER EXPERIENCE
+      setTimeout(() => {
+        this.updateOnlineStatus({ type: 'offline' });
+      }, 4000);
     });
   },
 
@@ -72,33 +86,3 @@ export default {
   },
 };
 </script>
-
-<style scoped lang="scss">
-@import '~dashboard/assets/scss/mixins';
-
-.ui-notification-container {
-  max-width: 25rem;
-  position: absolute;
-  right: var(--space-normal);
-  top: var(--space-normal);
-  z-index: var(--z-index-very-high);
-}
-
-.ui-notification {
-  display: flex;
-  justify-content: space-between;
-  align-items: center;
-  width: 100%;
-
-  background-color: var(--y-100);
-  border-radius: var(--border-radius-medium);
-  box-shadow: var(--shadow-large);
-
-  min-width: 15rem;
-  padding: var(--space-normal);
-}
-
-.ui-notification-text {
-  margin: 0 var(--space-small);
-}
-</style>

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -84,7 +84,10 @@ import {
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import { isEditorHotKeyEnabled } from 'dashboard/mixins/uiSettings';
-import { replaceVariablesInMessage } from '@chatwoot/utils';
+import {
+  replaceVariablesInMessage,
+  createTypingIndicator,
+} from '@chatwoot/utils';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
@@ -140,6 +143,15 @@ export default {
   },
   data() {
     return {
+      typingIndicator: createTypingIndicator(
+        () => {
+          this.$emit('typing-on');
+        },
+        () => {
+          this.$emit('typing-off');
+        },
+        TYPING_INDICATOR_IDLE_TIME
+      ),
       showUserMentions: false,
       showCannedMenu: false,
       showVariables: false,
@@ -638,15 +650,6 @@ export default {
     hideMentions() {
       this.showUserMentions = false;
     },
-    resetTyping() {
-      this.$emit('typing-off');
-      this.idleTimer = null;
-    },
-    turnOffIdleTimer() {
-      if (this.idleTimer) {
-        clearTimeout(this.idleTimer);
-      }
-    },
     handleLineBreakWhenEnterToSendEnabled(event) {
       if (
         hasPressedEnterAndNotCmdOrShift(event) &&
@@ -666,14 +669,7 @@ export default {
       }
     },
     onKeyup() {
-      if (!this.idleTimer) {
+      this.typingIndicator.start();
-        this.$emit('typing-on');
-      }
-      this.turnOffIdleTimer();
-      this.idleTimer = setTimeout(
-        () => this.resetTyping(),
-        TYPING_INDICATOR_IDLE_TIME
-      );
       this.updateImgToolbarOnDelete();
     },
     onKeydown(event) {
@@ -685,8 +681,7 @@ export default {
       }
     },
     onBlur() {
-      this.turnOffIdleTimer();
+      this.typingIndicator.stop();
-      this.resetTyping();
       this.$emit('blur');
     },
     onFocus() {

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -144,6 +144,7 @@ import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import {
   ALLOWED_FILE_TYPES,
   ALLOWED_FILE_TYPES_FOR_TWILIO_WHATSAPP,
+  ALLOWED_FILE_TYPES_FOR_LINE,
 } from 'shared/constants/messages';
 import VideoCallButton from '../VideoCallButton.vue';
 import AIAssistanceButton from '../AIAssistanceButton.vue';
@@ -270,6 +271,9 @@ export default {
       return this.showFileUpload || this.isNote;
     },
     showAudioRecorderButton() {
+      if (this.isALineChannel) {
+        return false;
+      }
       // Disable audio recorder for safari browser as recording is not supported
       const isSafari = /^((?!chrome|android|crios|fxios).)*safari/i.test(
         navigator.userAgent
@@ -291,6 +295,9 @@ export default {
       if (this.isATwilioWhatsAppChannel) {
         return ALLOWED_FILE_TYPES_FOR_TWILIO_WHATSAPP;
       }
+      if (this.isALineChannel) {
+        return ALLOWED_FILE_TYPES_FOR_LINE;
+      }
       return ALLOWED_FILE_TYPES;
     },
     enableDragAndDrop() {

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -34,7 +34,7 @@
           type="sort"
           :selected-value="sortFilter"
           :items="chatSortItems"
-          path-prefix="CHAT_LIST.CHAT_SORT_FILTER_ITEMS"
+          path-prefix="CHAT_LIST.SORT_ORDER_ITEMS"
           @onChangeFilter="onChangeFilter"
         />
       </div>
@@ -58,7 +58,7 @@ export default {
     return {
       showActionsDropdown: false,
       chatStatusItems: this.$t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS'),
-      chatSortItems: this.$t('CHAT_LIST.CHAT_SORT_FILTER_ITEMS'),
+      chatSortItems: this.$t('CHAT_LIST.SORT_ORDER_ITEMS'),
     };
   },
   computed: {
@@ -70,7 +70,9 @@ export default {
       return this.chatStatusFilter || wootConstants.STATUS_TYPE.OPEN;
     },
     sortFilter() {
-      return this.chatSortFilter || wootConstants.SORT_BY_TYPE.LATEST;
+      return (
+        this.chatSortFilter || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
+      );
     },
   },
   methods: {

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -31,7 +31,7 @@
       size="40px"
     />
     <div
-      class="px-0 py-3 border-b group-last:border-transparent group-hover:border-transparent border-slate-50 dark:border-slate-800/75 columns"
+      class="px-0 py-3 border-b group-hover:border-transparent border-slate-50 dark:border-slate-800/75 columns"
     >
       <div class="flex justify-between">
         <inbox-name v-if="showInboxName" :inbox="inbox" />
@@ -175,6 +175,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    enableContextMenu: {
+      type: Boolean,
+      default: false,
+    },
   },
   data() {
     return {
@@ -289,6 +293,7 @@ export default {
       this.$emit(action, this.chat.id, this.inbox.id);
     },
     openContextMenu(e) {
+      if (!this.enableContextMenu) return;
       e.preventDefault();
       this.$emit('context-menu-toggle', true);
       this.contextMenu.x = e.pageX || e.clientX;

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -1,7 +1,7 @@
 <template>
   <li v-if="shouldRenderMessage" :id="`message${data.id}`" :class="alignBubble">
     <div :class="wrapClass">
-      <div v-if="isFailed" class="message-failed--alert">
+      <div v-if="isFailed && !hasOneDayPassed" class="message-failed--alert">
         <woot-button
           v-tooltip.top-end="$t('CONVERSATION.TRY_AGAIN')"
           size="tiny"
@@ -148,6 +148,7 @@ import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { ACCOUNT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
+import { getDayDifferenceFromNow } from 'shared/helpers/DateHelper';
 
 export default {
   components: {
@@ -209,6 +210,10 @@ export default {
         created_at: this.data.created_at || '',
       }));
     },
+    hasOneDayPassed() {
+      // Disable retry button if the message is failed and the message is older than 24 hours
+      return getDayDifferenceFromNow(new Date(), this.data?.created_at) >= 1;
+    },
     shouldRenderMessage() {
       return (
         this.hasAttachments ||

app/javascript/dashboard/components/widgets/conversation/MessagePreview.vue

@@ -20,7 +20,15 @@
         icon="info"
       />
     </template>
-    <span v-if="message.content">
+    <span v-if="message.content && isMessageSticker">
+      <fluent-icon
+        size="16"
+        class="-mt-0.5 align-middle inline-block text-slate-600 dark:text-slate-300"
+        icon="image"
+      />
+      {{ $t('CHAT_LIST.ATTACHMENTS.image.CONTENT') }}
+    </span>
+    <span v-else-if="message.content">
       {{ parsedLastMessage }}
     </span>
     <span v-else-if="message.attachments">
@@ -88,6 +96,9 @@ export default {
     attachmentMessageContent() {
       return `CHAT_LIST.ATTACHMENTS.${this.lastMessageFileType}.CONTENT`;
     },
+    isMessageSticker() {
+      return this.message && this.message.content_type === 'sticker';
+    },
   },
 };
 </script>

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -284,10 +284,12 @@ export default {
       return this.currentChat.unread_count || 0;
     },
     inboxSupportsReplyTo() {
-      return {
+      const incoming = this.inboxHasFeature(INBOX_FEATURES.REPLY_TO);
-        incoming: this.inboxHasFeature(INBOX_FEATURES.REPLY_TO),
+      const outgoing =
-        outgoing: this.inboxHasFeature(INBOX_FEATURES.REPLY_TO_OUTGOING),
+        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO_OUTGOING) &&
-      };
+        !this.is360DialogWhatsAppChannel;
+
+      return { incoming, outgoing };
     },
   },
 

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -271,11 +271,17 @@ export default {
       accountId: 'getCurrentAccountId',
       isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
+    currentContact() {
+      return this.$store.getters['contacts/getContact'](
+        this.currentChat.meta.sender.id
+      );
+    },
     shouldShowReplyToMessage() {
       return (
         this.inReplyTo?.id &&
         !this.isPrivate &&
-        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO)
+        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO) &&
+        !this.is360DialogWhatsAppChannel
       );
     },
     showRichContentEditor() {
@@ -392,7 +398,8 @@ export default {
         this.isAPIInbox ||
         this.isAnEmailChannel ||
         this.isASmsInbox ||
-        this.isATelegramChannel
+        this.isATelegramChannel ||
+        this.isALineChannel
       );
     },
     replyButtonLabel() {
@@ -495,7 +502,11 @@ export default {
       return `draft-${this.conversationIdByRoute}-${this.replyType}`;
     },
     audioRecordFormat() {
-      if (this.isAWhatsAppChannel || this.isAPIInbox) {
+      if (
+        this.isAWhatsAppChannel ||
+        this.isAPIInbox ||
+        this.isATelegramChannel
+      ) {
         return AUDIO_FORMATS.OGG;
       }
       return AUDIO_FORMATS.WAV;
@@ -503,6 +514,7 @@ export default {
     messageVariables() {
       const variables = getMessageVariables({
         conversation: this.currentChat,
+        contact: this.currentContact,
       });
       return variables;
     },
@@ -624,6 +636,8 @@ export default {
           `${this.$t('CONVERSATION.REPLYBOX.INSERT_READ_MORE')} ${url}`
         );
       }
+
+      this.$track(CONVERSATION_EVENTS.INSERT_ARTICLE_LINK);
     },
     toggleRichContentEditor() {
       this.updateUISettings({

app/javascript/dashboard/components/widgets/conversation/VariableList.vue

@@ -1,5 +1,9 @@
 <template>
-  <mention-box :items="items" @mention-select="handleVariableClick">
+  <mention-box
+    type="variable"
+    :items="items"
+    @mention-select="handleVariableClick"
+  >
     <template slot-scope="{ item }">
       <span class="text-capitalize variable--list-label">
         {{ item.description }}
@@ -10,6 +14,7 @@
 </template>
 
 <script>
+import { mapGetters } from 'vuex';
 import { MESSAGE_VARIABLES } from 'shared/constants/messages';
 import MentionBox from '../mentions/MentionBox.vue';
 
@@ -22,7 +27,16 @@ export default {
     },
   },
   computed: {
+    ...mapGetters({
+      customAttributes: 'attributes/getAttributes',
+    }),
     items() {
+      return [
+        ...this.standardAttributeVariables,
+        ...this.customAttributeVariables,
+      ];
+    },
+    standardAttributeVariables() {
       return MESSAGE_VARIABLES.filter(variable => {
         return (
           variable.label.includes(this.searchKey) ||
@@ -34,6 +48,20 @@ export default {
         description: variable.label,
       }));
     },
+    customAttributeVariables() {
+      return this.customAttributes.map(attribute => {
+        const attributePrefix =
+          attribute.attribute_model === 'conversation_attribute'
+            ? 'conversation'
+            : 'contact';
+
+        return {
+          label: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          key: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          description: attribute.attribute_description,
+        };
+      });
+    },
   },
   methods: {
     handleVariableClick(item = {}) {

app/javascript/dashboard/components/widgets/conversation/bubble/Text.vue

@@ -7,7 +7,11 @@
     }"
   >
     <div v-if="!isEmail" v-dompurify-html="message" class="text-content" />
-    <letter v-else class="text-content" :html="message" />
+    <letter
+      v-else
+      class="text-content bg-white dark:bg-white text-slate-900 dark:text-slate-900 p-2 rounded-[4px]"
+      :html="message"
+    />
     <button
       v-if="showQuoteToggle"
       class="text-slate-300 dark:text-slate-300 cursor-pointer text-xs py-1"

app/javascript/dashboard/components/widgets/conversation/components/GalleryView.vue

@@ -46,9 +46,25 @@
           </span>
         </div>
         <div
-          class="items-center flex gap-2 justify-end min-w-[15rem]"
+          class="items-center flex gap-2 justify-end min-w-[8rem] sm:min-w-[15rem]"
           @click.stop
         >
+          <woot-button
+            v-if="isImage"
+            size="large"
+            color-scheme="secondary"
+            variant="clear"
+            icon="arrow-rotate-counter-clockwise"
+            @click="onRotate('counter-clockwise')"
+          />
+          <woot-button
+            v-if="isImage"
+            size="large"
+            color-scheme="secondary"
+            variant="clear"
+            icon="arrow-rotate-clockwise"
+            @click="onRotate('clockwise')"
+          />
           <woot-button
             size="large"
             color-scheme="secondary"
@@ -89,6 +105,7 @@
               :key="activeAttachment.message_id"
               :src="activeAttachment.data_url"
               class="modal-image skip-context-menu my-0 mx-auto"
+              :style="imageRotationStyle"
               @click.stop
             />
             <video
@@ -186,6 +203,7 @@ export default {
         this.allAttachments.findIndex(
           attachment => attachment.message_id === this.attachment.message_id
         ) || 0,
+      activeImageRotation: 0,
     };
   },
   computed: {
@@ -232,6 +250,11 @@ export default {
       const fileName = dataUrl?.split('/').pop();
       return fileName || '';
     },
+    imageRotationStyle() {
+      return {
+        transform: `rotate(${this.activeImageRotation}deg)`,
+      };
+    },
   },
   mounted() {
     this.setImageAndVideoSrc(this.attachment);
@@ -246,6 +269,7 @@ export default {
       }
       this.activeImageIndex = index;
       this.setImageAndVideoSrc(attachment);
+      this.activeImageRotation = 0;
     },
     setImageAndVideoSrc(attachment) {
       const { file_type: type } = attachment;
@@ -280,6 +304,20 @@ export default {
       link.download = `attachment.${type}`;
       link.click();
     },
+    onRotate(type) {
+      if (!this.isImage) {
+        return;
+      }
+
+      const rotation = type === 'clockwise' ? 90 : -90;
+
+      // Reset rotation if it is 360
+      if (Math.abs(this.activeImageRotation) === 360) {
+        this.activeImageRotation = rotation;
+      } else {
+        this.activeImageRotation += rotation;
+      }
+    },
   },
 };
 </script>

app/javascript/dashboard/components/widgets/forms/AvatarUploader.vue

@@ -25,7 +25,7 @@
         id="file"
         ref="file"
         type="file"
-        accept="image/png, image/jpeg, image/gif"
+        accept="image/png, image/jpeg, image/jpg, image/gif, image/webp"
         @change="handleImageUpload"
       />
       <slot />

app/javascript/dashboard/components/widgets/mentions/MentionBox.vue

@@ -1,20 +1,41 @@
 <template>
-  <div v-if="items.length" ref="mentionsListContainer" class="mention--box">
+  <div
+    v-if="items.length"
+    ref="mentionsListContainer"
+    class="bg-white dark:bg-slate-800 rounded-md overflow-auto absolute w-full z-20 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border border-solid border-slate-100 dark:border-slate-700 mention--box"
+  >
     <ul class="vertical dropdown menu">
       <woot-dropdown-item
         v-for="(item, index) in items"
         :id="`mention-item-${index}`"
         :key="item.key"
+        class="!mb-0"
         @mouseover="onHover(index)"
       >
-        <woot-button
+        <button
-          class="canned-item__button"
+          class="flex group flex-col gap-0.5 overflow-hidden cursor-pointer items-start py-2.5 px-2.5 justify-center w-full h-full text-left hover:bg-woot-50 dark:hover:bg-woot-800 border-b border-solid border-slate-100 dark:border-slate-700"
-          :variant="index === selectedIndex ? '' : 'clear'"
+          :class="{
-          :class="{ active: index === selectedIndex }"
+            ' bg-woot-25 dark:bg-woot-800': index === selectedIndex,
+          }"
           @click="onListItemSelection(index)"
         >
-          <strong>{{ item.label }}</strong> - {{ item.description }}
+          <p
-        </woot-button>
+            class="text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 font-medium mb-0 text-sm overflow-hidden text-ellipsis whitespace-nowrap min-w-0 max-w-full"
+            :class="{
+              'text-woot-500 dark:text-woot-500': index === selectedIndex,
+            }"
+          >
+            {{ item.description }}
+          </p>
+          <p
+            class="text-slate-500 dark:text-slate-300 group-hover:text-woot-500 dark:group-hover:text-woot-500 mb-0 text-xs overflow-hidden text-ellipsis whitespace-nowrap min-w-0 max-w-full"
+            :class="{
+              'text-woot-500 dark:text-woot-500': index === selectedIndex,
+            }"
+          >
+            {{ variableKey(item) }}
+          </p>
+        </button>
       </woot-dropdown-item>
     </ul>
   </div>
@@ -29,6 +50,10 @@ export default {
       type: Array,
       default: () => {},
     },
+    type: {
+      type: String,
+      default: 'canned',
+    },
   },
   data() {
     return {
@@ -73,28 +98,17 @@ export default {
     onSelect() {
       this.$emit('mention-select', this.items[this.selectedIndex]);
     },
+    variableKey(item = {}) {
+      return this.type === 'variable' ? `{{${item.label}}}` : `/${item.label}`;
+    },
   },
 };
 </script>
 
 <style scoped lang="scss">
 .mention--box {
-  @apply bg-white dark:bg-slate-700 rounded-md overflow-auto absolute w-full z-20 pt-2 px-2 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border-t border-solid border-slate-75 dark:border-slate-800;
+  .dropdown-menu__item:last-child > button {
-
+    @apply border-0;
-  .dropdown-menu__item:last-child {
-    @apply pb-1;
-  }
-
-  .active {
-    @apply text-white dark:text-white;
-
-    &:hover {
-      @apply bg-woot-700 dark:bg-woot-700;
-    }
-  }
-
-  .button {
-    @apply transition-none h-8 leading-[1.4];
   }
 }
 

app/javascript/dashboard/constants/globals.js

@@ -13,10 +13,14 @@ export default {
     ALL: 'all',
   },
   SORT_BY_TYPE: {
-    LATEST: 'latest',
+    LAST_ACTIVITY_AT_ASC: 'last_activity_at_asc',
-    CREATED_AT: 'sort_on_created_at',
+    LAST_ACTIVITY_AT_DESC: 'last_activity_at_desc',
-    PRIORITY: 'sort_on_priority',
+    CREATED_AT_ASC: 'created_at_asc',
-    WATIING_SINCE: 'waiting_since',
+    CREATED_AT_DESC: 'created_at_desc',
+    PRIORITY_ASC: 'priority_asc',
+    PRIORITY_DESC: 'priority_desc',
+    WAITING_SINCE_ASC: 'waiting_since_asc',
+    WAITING_SINCE_DESC: 'waiting_since_desc',
   },
   ARTICLE_STATUS_TYPES: {
     DRAFT: 0,

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -9,6 +9,7 @@ export const CONVERSATION_EVENTS = Object.freeze({
   SEARCH_CONVERSATION: 'Searched conversations',
   APPLY_FILTER: 'Applied filters in the conversation list',
   CHANGE_PRIORITY: 'Assigned priority to a conversation',
+  INSERT_ARTICLE_LINK: 'Inserted article into reply via article search',
 });
 
 export const ACCOUNT_EVENTS = Object.freeze({

app/javascript/dashboard/helper/actionCable.js

@@ -23,6 +23,7 @@ class ActionCableConnector extends BaseActionCableConnector {
       'contact.updated': this.onContactUpdate,
       'conversation.mentioned': this.onConversationMentioned,
       'notification.created': this.onNotificationCreated,
+      'notification.deleted': this.onNotificationDeleted,
       'first.reply.created': this.onFirstReplyCreated,
       'conversation.read': this.onConversationRead,
       'conversation.updated': this.onConversationUpdated,
@@ -195,6 +196,10 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.app.$store.dispatch('notifications/addNotification', data);
   };
 
+  onNotificationDeleted = data => {
+    this.app.$store.dispatch('notifications/deleteNotification', data);
+  };
+
   // eslint-disable-next-line class-methods-use-this
   onFirstReplyCreated = () => {
     bus.$emit('fetch_overview_reports');

app/javascript/dashboard/i18n/locale/en/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
+    "SORT_ORDER_ITEMS": {
-      "latest": {
+      "last_activity_at_asc": {
-        "TEXT": "Last activity"
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
+      "last_activity_at_desc": {
-        "TEXT": "Created at"
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
+      "created_at_desc": {
-        "TEXT": "Priority"
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
+      "created_at_asc": {
-        "TEXT": "Pending Response"
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/en/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/en/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filter by",
       "SORT": "Sort by",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Settings",
       "NEW_BUTTON": "New Article",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "My Articles",
         "DRAFT": "Draft Articles",
         "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {

app/javascript/dashboard/mixins/specs/time.spec.js

@@ -1,4 +1,5 @@
 import TimeMixin from '../time';
+import { format } from 'date-fns';
 
 describe('#messageStamp', () => {
   it('returns correct value', () => {
@@ -11,8 +12,9 @@ describe('#messageStamp', () => {
 
 describe('#messageTimestamp', () => {
   it('should return the message date in the specified format if the message was sent in the current year', () => {
-    expect(TimeMixin.methods.messageTimestamp(1680777464)).toEqual(
+    const currentEpochTime = Math.floor(new Date().getTime() / 1000);
-      'Apr 6, 2023'
+    expect(TimeMixin.methods.messageTimestamp(currentEpochTime)).toEqual(
+      format(new Date(currentEpochTime * 1000), 'MMM d, yyyy')
     );
   });
   it('should return the message date and time in a different format if the message was sent in a different year', () => {

app/javascript/dashboard/modules/search/search.routes.js

@@ -1,7 +1,8 @@
 /* eslint-disable storybook/default-exports */
-import SearchView from './components/SearchView.vue';
 import { frontendURL } from '../../helper/URLHelper';
 
+const SearchView = () => import('./components/SearchView.vue');
+
 export const routes = [
   {
     path: frontendURL('accounts/:accountId/search'),

app/javascript/dashboard/routes/dashboard/contacts/routes.js

@@ -1,7 +1,7 @@
 /* eslint arrow-body-style: 0 */
-import ContactsView from './components/ContactsView';
-import ContactManageView from './pages/ContactManageView';
 import { frontendURL } from '../../../helper/URLHelper';
+const ContactsView = () => import('./components/ContactsView.vue');
+const ContactManageView = () => import('./pages/ContactManageView.vue');
 
 export const routes = [
   {

app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js

@@ -1,6 +1,6 @@
 /* eslint arrow-body-style: 0 */
-import ConversationView from './ConversationView';
 import { frontendURL } from '../../../helper/URLHelper';
+const ConversationView = () => import('./ConversationView');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/dashboard.routes.js

@@ -1,4 +1,3 @@
-import AppContainer from './Dashboard';
 import settings from './settings/settings.routes';
 import conversation from './conversation/conversation.routes';
 import { routes as searchRoutes } from '../../modules/search/search.routes';
@@ -7,7 +6,8 @@ import { routes as notificationRoutes } from './notifications/routes';
 import { frontendURL } from '../../helper/URLHelper';
 import helpcenterRoutes from './helpcenter/helpcenter.routes';
 
-const Suspended = () => import('./suspended/Index');
+const AppContainer = () => import('./Dashboard.vue');
+const Suspended = () => import('./suspended/Index.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleItem.vue

@@ -161,7 +161,7 @@ export default {
   }
 
   span.article-column {
-    @apply text-slate-700 dark:text-slate-100 text-sm font-semibold py-2 px-0 text-right capitalize;
+    @apply text-slate-700 dark:text-slate-100 text-sm font-semibold py-2 px-0 text-left capitalize last:text-right;
 
     &.article-title {
       @apply items-start flex gap-2 col-span-4 text-left;

app/javascript/dashboard/routes/dashboard/helpcenter/components/ArticleTable.vue

@@ -10,17 +10,17 @@
         {{ $t('HELP_CENTER.TABLE.HEADERS.TITLE') }}
       </div>
       <div
-        class="font-semibold capitalize text-sm py-2 px-0 text-slate-700 dark:text-slate-100 text-right"
+        class="font-semibold capitalize text-sm py-2 px-0 text-slate-700 dark:text-slate-100 text-left"
       >
         {{ $t('HELP_CENTER.TABLE.HEADERS.CATEGORY') }}
       </div>
       <div
-        class="font-semibold capitalize text-sm py-2 px-0 text-slate-700 dark:text-slate-100 text-right hidden lg:block"
+        class="font-semibold capitalize text-sm py-2 px-0 text-slate-700 dark:text-slate-100 text-left hidden lg:block"
       >
         {{ $t('HELP_CENTER.TABLE.HEADERS.READ_COUNT') }}
       </div>
       <div
-        class="font-semibold capitalize text-sm py-2 px-0 text-slate-700 dark:text-slate-100 text-right"
+        class="font-semibold capitalize text-sm py-2 px-0 text-slate-700 dark:text-slate-100 text-left"
       >
         {{ $t('HELP_CENTER.TABLE.HEADERS.STATUS') }}
       </div>

app/javascript/dashboard/routes/dashboard/helpcenter/components/Header/ArticleHeader.vue

@@ -1,6 +1,6 @@
 <template>
   <div
-    class="flex px-4 items-center justify-between w-full h-16 pt-2 sticky top-0 bg-white dark:bg-slate-900"
+    class="flex px-4 items-center justify-between w-full h-16 pt-2 sticky top-0 z-10 bg-white dark:bg-slate-900"
   >
     <div class="flex items-center">
       <woot-sidemenu-icon />
@@ -86,6 +86,45 @@
         size="small"
         color-scheme="secondary"
       />
+      <div class="relative">
+        <woot-button
+          v-if="shouldShowLocaleDropdown"
+          icon="globe"
+          color-scheme="secondary"
+          size="small"
+          variant="hollow"
+          @click="openLocaleDropdown"
+        >
+          <div class="flex justify-between w-full min-w-0 items-center">
+            <span
+              class="inline-flex ml-1 rtl:ml-0 rtl:mr-1 items-center text-slate-800 dark:text-slate-100"
+            >
+              {{ selectedLocale }}
+              <Fluent-icon
+                class="dropdown-arrow"
+                icon="chevron-down"
+                size="14"
+              />
+            </span>
+          </div>
+        </woot-button>
+        <div
+          v-if="showLocaleDropdown"
+          v-on-clickaway="closeLocaleDropdown"
+          class="dropdown-pane dropdown-pane--open"
+        >
+          <multiselect-dropdown-items
+            :options="switchableLocales"
+            :has-thumbnail="false"
+            :selected-items="[selectedLocale]"
+            :input-placeholder="
+              $t('HELP_CENTER.HEADER.LOCALE_SELECT.SEARCH_PLACEHOLDER')
+            "
+            :no-search-result="$t('HELP_CENTER.HEADER.LOCALE_SELECT.NO_RESULT')"
+            @click="onClickSelectItem"
+          />
+        </div>
+      </div>
       <woot-button
         size="small"
         icon="add"
@@ -103,12 +142,15 @@ import { mixin as clickaway } from 'vue-clickaway';
 
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
+import MultiselectDropdownItems from 'shared/components/ui/MultiselectDropdownItems.vue';
+
 import FluentIcon from 'shared/components/FluentIcon/DashboardIcon.vue';
 export default {
   components: {
     FluentIcon,
     WootDropdownItem,
     WootDropdownMenu,
+    MultiselectDropdownItems,
   },
   mixins: [clickaway],
   props: {
@@ -124,16 +166,35 @@ export default {
       type: String,
       default: '',
     },
+    selectedLocale: {
+      type: String,
+      default: '',
+    },
     shouldShowSettings: {
       type: Boolean,
       default: false,
     },
+    allLocales: {
+      type: Array,
+      default: () => [],
+    },
   },
   data() {
     return {
       showSortByDropdown: false,
+      showLocaleDropdown: false,
     };
   },
+  computed: {
+    shouldShowLocaleDropdown() {
+      return this.allLocales.length > 1;
+    },
+    switchableLocales() {
+      return this.allLocales.filter(
+        locale => locale.name !== this.selectedLocale
+      );
+    },
+  },
   methods: {
     openFilterModal() {
       this.$emit('openModal');
@@ -146,8 +207,22 @@ export default {
       this.$emit('close');
       this.showSortByDropdown = false;
     },
+    openLocaleDropdown() {
+      this.showLocaleDropdown = true;
+    },
+    closeLocaleDropdown() {
+      this.showLocaleDropdown = false;
+    },
     onClickNewArticlePage() {
-      this.$emit('newArticlePage');
+      this.$emit('new-article-page');
+    },
+    onClickSelectItem(value) {
+      const { name, code } = value;
+      this.closeLocaleDropdown();
+      if (!name || name === this.selectedLocale) {
+        return;
+      }
+      this.$emit('change-locale', code);
     },
   },
 };
@@ -155,7 +230,7 @@ export default {
 
 <style scoped lang="scss">
 .dropdown-pane--open {
-  @apply top-12 right-[9.25rem];
+  @apply absolute top-10 right-0 z-50 min-w-[8rem];
 }
 .dropdown-arrow {
   @apply ml-1 rtl:ml-0 rtl:mr-1;

app/javascript/dashboard/routes/dashboard/helpcenter/components/HelpCenterLayout.vue

@@ -22,7 +22,7 @@
       v-if="isHelpCenterEnabled"
       class="flex h-full min-h-0 overflow-hidden flex-1 px-0 bg-white dark:bg-slate-900"
     >
-      <router-view />
+      <router-view @reload-locale="fetchPortalAndItsCategories" />
       <command-bar />
       <account-selector
         :show-account-modal="showAccountModal"

app/javascript/dashboard/routes/dashboard/helpcenter/pages/articles/ArticleSettings.vue

@@ -91,6 +91,7 @@
             @search-change="handleSearchChange"
             @close="onBlur"
             @tag="addTagValue"
+            @remove="removeTag"
           />
         </label>
       </div>
@@ -157,16 +158,23 @@ export default {
       return this.metaTags.map(item => item.name);
     },
   },
+  watch: {
+    article: {
+      handler() {
+        if (!isEmptyObject(this.article.meta || {})) {
+          const {
+            meta: { title = '', description = '', tags = [] },
+          } = this.article;
+          this.metaTitle = title;
+          this.metaDescription = description;
+          this.metaTags = this.formattedTags({ tags });
+        }
+      },
+      deep: true,
+      immediate: true,
+    },
+  },
   mounted() {
-    if (!isEmptyObject(this.article.meta || {})) {
-      const {
-        meta: { title = '', description = '', tags = [] },
-      } = this.article;
-      this.metaTitle = title;
-      this.metaDescription = description;
-      this.metaTags = this.formattedTags({ tags });
-    }
-
     this.saveArticle = debounce(
       () => {
         this.$emit('save-article', {
@@ -196,6 +204,9 @@ export default {
       this.metaTags.push(...this.formattedTags({ tags: [...new Set(tags)] }));
       this.saveArticle();
     },
+    removeTag() {
+      this.saveArticle();
+    },
     handleSearchChange(value) {
       this.tagInputValue = value;
     },

app/javascript/dashboard/routes/dashboard/helpcenter/pages/articles/ListAllArticles.vue

@@ -5,8 +5,11 @@
     <article-header
       :header-title="headerTitle"
       :count="meta.count"
+      :selected-locale="activeLocaleName"
+      :all-locales="allowedLocales"
       selected-value="Published"
-      @newArticlePage="newArticlePage"
+      @new-article-page="newArticlePage"
+      @change-locale="onChangeLocale"
     />
     <article-table
       :articles="articles"
@@ -32,6 +35,7 @@
 </template>
 <script>
 import { mapGetters } from 'vuex';
+import allLocales from 'shared/constants/locales.js';
 
 import Spinner from 'shared/components/Spinner.vue';
 import ArticleHeader from 'dashboard/routes/dashboard/helpcenter/components/Header/ArticleHeader.vue';
@@ -58,6 +62,7 @@ export default {
       meta: 'articles/getMeta',
       isFetching: 'articles/isFetching',
       currentUserId: 'getCurrentUserID',
+      getPortalBySlug: 'portals/portalBySlug',
     }),
     selectedCategory() {
       return this.categories.find(
@@ -118,6 +123,28 @@ export default {
         ? this.selectedCategory.name
         : '';
     },
+    activeLocale() {
+      return this.$route.params.locale;
+    },
+    activeLocaleName() {
+      return allLocales[this.activeLocale];
+    },
+    portal() {
+      return this.getPortalBySlug(this.selectedPortalSlug);
+    },
+    allowedLocales() {
+      if (!this.portal) {
+        return [];
+      }
+      const { allowed_locales: allowedLocales } = this.portal.config;
+      return allowedLocales.map(locale => {
+        return {
+          id: locale.code,
+          name: allLocales[locale.code],
+          code: locale.code,
+        };
+      });
+    },
   },
   watch: {
     $route() {
@@ -137,7 +164,7 @@ export default {
       this.$store.dispatch('articles/index', {
         pageNumber: pageNumber || this.pageNumber,
         portalSlug: this.$route.params.portalSlug,
-        locale: this.$route.params.locale,
+        locale: this.activeLocale,
         status: this.status,
         authorId: this.author,
         categorySlug: this.selectedCategorySlug,
@@ -152,6 +179,16 @@ export default {
         portalSlug: this.$route.params.portalSlug,
       });
     },
+    onChangeLocale(locale) {
+      this.$router.push({
+        name: 'list_all_locale_articles',
+        params: {
+          portalSlug: this.$route.params.portalSlug,
+          locale,
+        },
+      });
+      this.$emit('reload-locale');
+    },
   },
 };
 </script>

app/javascript/dashboard/routes/dashboard/notifications/routes.js

@@ -1,7 +1,7 @@
 /* eslint arrow-body-style: 0 */
-import NotificationsView from './components/NotificationsView.vue';
 import { frontendURL } from '../../../helper/URLHelper';
-import SettingsWrapper from '../settings/Wrapper';
+const SettingsWrapper = () => import('../settings/Wrapper.vue');
+const NotificationsView = () => import('./components/NotificationsView.vue');
 
 export const routes = [
   {

app/javascript/dashboard/routes/dashboard/settings/account/account.routes.js

@@ -1,6 +1,6 @@
-import SettingsContent from '../Wrapper';
-import Index from './Index.vue';
 import { frontendURL } from '../../../../helper/URLHelper';
+const SettingsContent = () => import('../Wrapper.vue');
+const Index = () => import('./Index.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/settings/agentBots/agentBot.routes.js

@@ -1,8 +1,8 @@
-import SettingsContent from '../Wrapper';
 const Bot = () => import('./Index.vue');
 const CsmlEditBot = () => import('./csml/Edit.vue');
 const CsmlNewBot = () => import('./csml/New.vue');
 import { frontendURL } from '../../../../helper/URLHelper';
+const SettingsContent = () => import('../Wrapper.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/settings/agents/agent.routes.js

@@ -1,6 +1,6 @@
-import SettingsContent from '../Wrapper';
-import AgentHome from './Index';
 import { frontendURL } from '../../../../helper/URLHelper';
+const SettingsContent = () => import('../Wrapper.vue');
+const AgentHome = () => import('./Index.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/settings/attributes/attributes.routes.js

@@ -1,6 +1,6 @@
-import SettingsContent from '../Wrapper';
-import AttributesHome from './Index';
 import { frontendURL } from '../../../../helper/URLHelper';
+const SettingsContent = () => import('../Wrapper.vue');
+const AttributesHome = () => import('./Index.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/settings/auditlogs/audit.routes.js

@@ -1,7 +1,8 @@
-import SettingsContent from '../Wrapper';
-import AuditLogsHome from './Index';
 import { frontendURL } from '../../../../helper/URLHelper';
 
+const SettingsContent = () => import('../Wrapper.vue');
+const AuditLogsHome = () => import('./Index.vue');
+
 export default {
   routes: [
     {

app/javascript/dashboard/routes/dashboard/settings/automation/automation.routes.js

@@ -1,6 +1,6 @@
-import SettingsContent from '../Wrapper';
-import Automation from './Index';
 import { frontendURL } from '../../../../helper/URLHelper';
+const SettingsContent = () => import('../Wrapper.vue');
+const Automation = () => import('./Index.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/settings/billing/billing.routes.js

@@ -1,6 +1,6 @@
-import SettingsContent from '../Wrapper';
-import Index from './Index.vue';
 import { frontendURL } from '../../../../helper/URLHelper';
+const SettingsContent = () => import('../Wrapper.vue');
+const Index = () => import('./Index.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/settings/campaigns/campaigns.routes.js

@@ -1,6 +1,6 @@
-import Index from './Index';
-import SettingsContent from '../Wrapper';
 import { frontendURL } from '../../../../helper/URLHelper';
+const SettingsContent = () => import('../Wrapper.vue');
+const Index = () => import('./Index.vue');
 
 export default {
   routes: [
@@ -20,7 +20,7 @@ export default {
           path: 'ongoing',
           name: 'settings_account_campaigns',
           roles: ['administrator'],
-          component: { ...Index },
+          component: Index,
         },
       ],
     },
@@ -36,7 +36,7 @@ export default {
           path: 'one_off',
           name: 'one_off',
           roles: ['administrator'],
-          component: { ...Index },
+          component: Index,
         },
       ],
     },

app/javascript/dashboard/routes/dashboard/settings/canned/canned.routes.js

@@ -1,7 +1,8 @@
-import SettingsContent from '../Wrapper';
-import CannedHome from './Index';
 import { frontendURL } from '../../../../helper/URLHelper';
 
+const SettingsContent = () => import('../Wrapper.vue');
+const CannedHome = () => import('./Index.vue');
+
 export default {
   routes: [
     {

app/javascript/dashboard/routes/dashboard/settings/inbox/inbox.routes.js

@@ -1,13 +1,14 @@
 /* eslint arrow-body-style: 0 */
-import SettingsContent from '../Wrapper';
-import Settings from './Settings';
-import InboxHome from './Index';
-import InboxChannel from './InboxChannels';
-import ChannelList from './ChannelList';
-import channelFactory from './channel-factory';
-import AddAgents from './AddAgents';
-import FinishSetup from './FinishSetup';
 import { frontendURL } from '../../../../helper/URLHelper';
+import channelFactory from './channel-factory';
+
+const SettingsContent = () => import('../Wrapper.vue');
+const InboxHome = () => import('./Index.vue');
+const Settings = () => import('./Settings.vue');
+const InboxChannel = () => import('./InboxChannels.vue');
+const ChannelList = () => import('./ChannelList.vue');
+const AddAgents = () => import('./AddAgents.vue');
+const FinishSetup = () => import('./FinishSetup.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/settings/integrationapps/integrations.routes.js

@@ -1,7 +1,7 @@
-import Index from './Index';
-import SettingsContent from '../Wrapper';
-import IntegrationHooks from './IntegrationHooks';
 import { frontendURL } from '../../../../helper/URLHelper';
+const SettingsContent = () => import('../Wrapper.vue');
+const IntegrationHooks = () => import('./IntegrationHooks.vue');
+const Index = () => import('./Index.vue');
 
 export default {
   routes: [

app/javascript/dashboard/routes/dashboard/settings/integrations/integrations.routes.js

@@ -1,11 +1,12 @@
-import Index from './Index';
-import SettingsContent from '../Wrapper';
-import Webhook from './Webhooks/Index';
-import DashboardApps from './DashboardApps/Index';
-import ShowIntegration from './ShowIntegration';
-import Slack from './Slack';
 import { frontendURL } from '../../../../helper/URLHelper';
 
+const SettingsContent = () => import('../Wrapper.vue');
+const Webhook = () => import('./Webhooks/Index.vue');
+const DashboardApps = () => import('./DashboardApps/Index.vue');
+const ShowIntegration = () => import('./ShowIntegration.vue');
+const Slack = () => import('./Slack.vue');
+const Index = () => import('./Index.vue');
+
 export default {
   routes: [
     {

app/javascript/dashboard/routes/dashboard/settings/labels/labels.routes.js

@@ -1,7 +1,8 @@
-import SettingsContent from '../Wrapper';
-import Index from './Index';
 import { frontendURL } from '../../../../helper/URLHelper';
 
+const SettingsContent = () => import('../Wrapper.vue');
+const Index = () => import('./Index.vue');
+
 export default {
   routes: [
     {

app/javascript/dashboard/routes/dashboard/settings/macros/MacroForm.vue

@@ -1,6 +1,8 @@
 <template>
-  <div class="flex flex-row h-full">
+  <div class="flex flex-col md:flex-row h-auto md:h-full w-full">
-    <div class="w-[60%] macros-canvas">
+    <div
+      class="flex-1 w-full md:w-auto macro-gradient-radial dark:macro-dark-gradient-radial macro-gradient-radial-size h-full max-h-full py-4 px-12 overflow-y-auto"
+    >
       <macro-nodes
         v-model="macro.actions"
         :files="files"
@@ -9,7 +11,7 @@
         @resetAction="resetNode"
       />
     </div>
-    <div class="w-[34%]">
+    <div class="w-full md:w-1/3">
       <macro-properties
         :macro-name="macro.name"
         :macro-visibility="macro.visibility"
@@ -138,7 +140,4 @@ export default {
     background-size: 1rem 1rem;
   }
 }
-.macros-canvas {
-  @apply macro-gradient-radial dark:macro-dark-gradient-radial macro-gradient-radial-size h-full max-h-full py-4 px-12 overflow-y-auto;
-}
 </style>

app/javascript/dashboard/routes/dashboard/settings/macros/MacroProperties.vue

@@ -18,7 +18,7 @@
       >
         {{ $t('MACROS.EDITOR.VISIBILITY.LABEL') }}
       </p>
-      <div class="grid grid-cols-2 gap-3">
+      <div class="grid grid-cols-1 lg:grid-cols-2 gap-3">
         <button
           class="p-2 relative rounded-md border border-solid text-left cursor-default"
           :class="isActive('global')"

app/javascript/dashboard/routes/dashboard/settings/macros/macros.routes.js

@@ -1,8 +1,9 @@
-import SettingsContent from '../Wrapper';
-import Macros from './Index';
-const MacroEditor = () => import('./MacroEditor');
 import { frontendURL } from 'dashboard/helper/URLHelper';
 
+const SettingsContent = () => import('../Wrapper.vue');
+const Macros = () => import('./Index.vue');
+const MacroEditor = () => import('./MacroEditor.vue');
+
 export default {
   routes: [
     {

app/javascript/dashboard/routes/dashboard/settings/profile/MessageSignature.vue

@@ -22,14 +22,12 @@
           :enabled-menu-options="customEditorMenuList"
           :enable-suggestions="false"
           :show-image-resize-toolbar="true"
-          @blur="$v.messageSignature.$touch"
         />
       </div>
       <woot-button
         :is-loading="isUpdating"
         type="button"
-        :is-disabled="$v.messageSignature.$invalid"
+        @click.prevent="updateSignature"
-        @click.prevent="updateSignature()"
       >
         {{ $t('PROFILE_SETTINGS.FORM.MESSAGE_SIGNATURE_SECTION.BTN_TEXT') }}
       </woot-button>
@@ -38,7 +36,6 @@
 </template>
 
 <script>
-import { required } from 'vuelidate/lib/validators';
 import { mapGetters } from 'vuex';
 
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
@@ -59,11 +56,6 @@ export default {
       customEditorMenuList: MESSAGE_SIGNATURE_EDITOR_MENU_OPTIONS,
     };
   },
-  validations: {
-    messageSignature: {
-      required,
-    },
-  },
   computed: {
     ...mapGetters({
       currentUser: 'getCurrentUser',
@@ -79,15 +71,9 @@ export default {
       this.messageSignature = messageSignature || '';
     },
     async updateSignature() {
-      this.$v.$touch();
-      if (this.$v.$invalid) {
-        this.showAlert(this.$t('PROFILE_SETTINGS.FORM.ERROR'));
-        return;
-      }
-
       try {
         await this.$store.dispatch('updateProfile', {
-          message_signature: this.messageSignature,
+          message_signature: this.messageSignature || '',
         });
         this.errorMessage = this.$t(
           'PROFILE_SETTINGS.FORM.MESSAGE_SIGNATURE_SECTION.API_SUCCESS'

app/javascript/dashboard/routes/dashboard/settings/profile/profile.routes.js

@@ -1,7 +1,8 @@
-import SettingsContent from '../Wrapper';
-import Index from './Index.vue';
 import { frontendURL } from '../../../../helper/URLHelper';
 
+const SettingsContent = () => import('../Wrapper.vue');
+const Index = () => import('./Index.vue');
+
 export default {
   routes: [
     {

app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js

@@ -1,13 +1,14 @@
-import Index from './Index';
-import AgentReports from './AgentReports';
-import LabelReports from './LabelReports';
-import InboxReports from './InboxReports';
-import TeamReports from './TeamReports';
-import CsatResponses from './CsatResponses';
-import LiveReports from './LiveReports';
-import SettingsContent from '../Wrapper';
 import { frontendURL } from '../../../../helper/URLHelper';
 
+const SettingsContent = () => import('../Wrapper.vue');
+const Index = () => import('./Index.vue');
+const AgentReports = () => import('./AgentReports.vue');
+const LabelReports = () => import('./LabelReports.vue');
+const InboxReports = () => import('./InboxReports.vue');
+const TeamReports = () => import('./TeamReports.vue');
+const CsatResponses = () => import('./CsatResponses.vue');
+const LiveReports = () => import('./LiveReports.vue');
+
 export default {
   routes: [
     {

app/javascript/dashboard/routes/dashboard/settings/teams/teams.routes.js

@@ -1,15 +1,16 @@
 /* eslint arrow-body-style: 0 */
-import SettingsContent from '../Wrapper';
-import TeamsHome from './Index';
-import CreateStepWrap from './Create/Index';
-import EditStepWrap from './Edit/Index';
-import CreateTeam from './Create/CreateTeam';
-import EditTeam from './Edit/EditTeam';
-import AddAgents from './Create/AddAgents';
-import EditAgents from './Edit/EditAgents';
-import FinishSetup from './FinishSetup';
 import { frontendURL } from '../../../../helper/URLHelper';
 
+const CreateStepWrap = () => import('./Create/Index.vue');
+const EditStepWrap = () => import('./Edit/Index.vue');
+const CreateTeam = () => import('./Create/CreateTeam.vue');
+const EditTeam = () => import('./Edit/EditTeam.vue');
+const AddAgents = () => import('./Create/AddAgents.vue');
+const EditAgents = () => import('./Edit/EditAgents.vue');
+const FinishSetup = () => import('./FinishSetup.vue');
+const SettingsContent = () => import('../Wrapper.vue');
+const TeamsHome = () => import('./Index.vue');
+
 export default {
   routes: [
     {

app/javascript/dashboard/store/modules/conversations/actions.js

@@ -11,6 +11,19 @@ import {
 } from './helpers/actionHelpers';
 import messageReadActions from './actions/messageReadActions';
 import messageTranslateActions from './actions/messageTranslateActions';
+
+export const hasMessageFailedWithExternalError = pendingMessage => {
+  // This helper is used to check if the message has failed with an external error.
+  // We have two cases
+  // 1. Messages that fail from the UI itself (due to large attachments or a failed network):
+  //    In this case, the message will have a status of failed but no external error. So we need to create that message again
+  // 2. Messages sent from Chatwoot but failed to deliver to the customer for some reason (user blocking or client system down):
+  //    In this case, the message will have a status of failed and an external error. So we need to retry that message
+  const { content_attributes: contentAttributes, status } = pendingMessage;
+  const externalError = contentAttributes?.external_error ?? '';
+  return status === MESSAGE_STATUS.FAILED && externalError !== '';
+};
+
 // actions
 const actions = {
   getConversation: async ({ commit }, conversationId) => {
@@ -242,12 +255,15 @@ const actions = {
   },
 
   sendMessageWithData: async ({ commit }, pendingMessage) => {
+    const { conversation_id: conversationId, id } = pendingMessage;
     try {
       commit(types.ADD_MESSAGE, {
         ...pendingMessage,
         status: MESSAGE_STATUS.PROGRESS,
       });
-      const response = await MessageApi.create(pendingMessage);
+      const response = hasMessageFailedWithExternalError(pendingMessage)
+        ? await MessageApi.retry(conversationId, id)
+        : await MessageApi.create(pendingMessage);
       commit(types.ADD_MESSAGE, {
         ...response.data,
         status: MESSAGE_STATUS.SENT,