Improve AI reply prompt

2023-07-21 11:30:15 +08:00
2 changed files with 6 additions and 2 deletions
@@ -148,7 +148,9 @@ class Integrations::Openai::ProcessorService < Integrations::OpenaiBaseService
      model: GPT_MODEL,
      messages: [
        { role: 'system',
-          content: 'Please suggest a reply to the following conversation between support agents and customer. Reply in the user\'s language.' }
+          content: 'Please suggest a reply to the following conversation between support agents and customer. ' \
+                   'Don\'t expose that you are an AI model, respond "Couldn\'t generate the reply" in cases where you can\'t answer. ' \
+                   'Reply in the user\'s language.' }
      ].concat(conversation_messages(in_array_format: true))
    }.to_json
  end
@@ -64,7 +64,9 @@ RSpec.describe Integrations::Openai::ProcessorService do
          'model' => 'gpt-3.5-turbo',
          'messages' => [
            { role: 'system',
-              content: 'Please suggest a reply to the following conversation between support agents and customer. Reply in the user\'s language.' },
+              content: 'Please suggest a reply to the following conversation between support agents and customer. ' \
+                       'Don\'t expose that you are an AI model, respond "Couldn\'t generate the reply" in cases where you can\'t answer. ' \
+                       'Reply in the user\'s language.' },
            { role: 'user', content: customer_message.content },
            { role: 'assistant', content: agent_message.content }
          ]