feat: remove prompt param

2026-05-29 18:33:07 +05:30
1173 changed files with 11371 additions and 35530 deletions
@@ -144,7 +144,7 @@ jobs:
  # Backend tests with parallelization
  backend-tests:
    <<: *defaults
-    parallelism: 18
+    parallelism: 20
    steps:
      - checkout
      - node/install:
@@ -43,18 +43,13 @@

 ## General Guidelines

- Prefer the smallest production-ready change that solves the current problem.
- Build for the expected production path first. Do not add speculative guards, fallbacks, retries, or edge-case handling unless the caller can actually hit that case or production has proven it necessary.
- When an impossible or misconfigured state would indicate a setup/deployment bug, let it fail loudly instead of silently skipping behavior.
- For locked/internal configs that must exist in production, prefer direct reads (`find`, `find_by!`, required hash keys) over silent fallbacks.
- Do not add validation or response checks unless the code uses the result or the check changes behavior meaningfully.
- Prefer existing repo dependencies/client libraries over hand-rolled protocol code for auth, signing, parsing, or API plumbing.
- Avoid one-use private helpers unless they hide real complexity or make the main flow meaningfully easier to read.
+- MVP focus: Least code change, happy-path only
+- No unnecessary defensive programming
+- Ship the happy path first: limit guards/fallbacks to what production has proven necessary, then iterate
 - Prefer minimal, readable code over elaborate abstractions; clarity beats cleverness
 - Break down complex tasks into small, testable units
 - Iterate after confirmation
 - Avoid writing specs unless explicitly asked
- In specs, avoid custom helper methods for setup/data. Prefer `let` values and direct per-example setup; only add a helper when it removes meaningful repeated complexity.
 - Remove dead/unreachable/unused code
 - Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
@@ -76,7 +76,7 @@ gem 'faraday_middleware-aws-sigv4'
 ##--- gems for server & infra configuration ---##
 gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
-gem 'puma', '~> 7.2', '>= 7.2.1'
+gem 'puma'
 gem 'vite_rails'
 # metrics on heroku
 gem 'barnes'
@@ -195,7 +195,7 @@ gem 'reverse_markdown'

 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.12.0'
+gem 'ai-agents', '>= 0.10.0'

 # TODO: Move this gem as a dependency of ai-agents
 gem 'ruby_llm', '>= 1.14.1'
@@ -126,7 +126,7 @@ GEM
      jbuilder (~> 2)
      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
-    ai-agents (0.12.0)
+    ai-agents (0.10.0)
      ruby_llm (~> 1.14)
    annotaterb (4.20.0)
      activerecord (>= 6.0.0)
@@ -136,8 +136,6 @@ GEM
    audited (5.4.1)
      activerecord (>= 5.0, < 7.7)
      activesupport (>= 5.0, < 7.7)
-    auth-sanitizer (0.2.1)
-      version_gem (~> 1.1, >= 1.1.10)
    aws-actionmailbox-ses (0.1.0)
      actionmailbox (>= 7.1.0)
      aws-sdk-s3 (~> 1, >= 1.123.0)
@@ -170,7 +168,7 @@ GEM
    base64 (0.3.0)
    bcrypt (3.1.22)
    benchmark (0.4.1)
-    bigdecimal (4.1.2)
+    bigdecimal (3.2.2)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
@@ -186,19 +184,18 @@ GEM
      bundler (>= 1.2.0, < 3)
      thor (~> 1.0)
    byebug (11.1.3)
-    cgi (0.5.1)
    childprocess (5.1.0)
      logger (~> 1.5)
    cld3 (3.7.0)
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.3.7)
+    concurrent-ruby (1.3.5)
    connection_pool (2.5.5)
    crack (1.0.0)
      bigdecimal
      rexml
-    crass (1.0.7)
+    crass (1.0.6)
    cronex (0.15.0)
      tzinfo
      unicode (>= 0.4.4.5)
@@ -274,8 +271,8 @@ GEM
      dry-logic (~> 1.5)
      dry-types (~> 1.8)
      zeitwerk (~> 2.6)
-    dry-types (1.9.1)
-      bigdecimal (>= 3.0)
+    dry-types (1.8.3)
+      bigdecimal (~> 3.0)
      concurrent-ruby (~> 1.0)
      dry-core (~> 1.0)
      dry-inflector (~> 1.0)
@@ -304,7 +301,7 @@ GEM
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
-    faraday (2.14.3)
+    faraday (2.14.2)
      faraday-net_http (>= 2.0, < 3.5)
      json
      logger
@@ -315,7 +312,7 @@ GEM
      hashie
    faraday-multipart (1.2.0)
      multipart-post (~> 2.0)
-    faraday-net_http (3.4.4)
+    faraday-net_http (3.4.2)
      net-http (~> 0.5)
    faraday-net_http_persistent (2.1.0)
      faraday (~> 2.5)
@@ -438,8 +435,7 @@ GEM
    hana (1.3.7)
    hash_diff (1.1.1)
    hashdiff (1.1.0)
-    hashie (5.1.0)
-      logger
+    hashie (5.0.0)
    html2text (0.4.0)
      nokogiri (>= 1.0, < 2.0)
    http (5.1.1)
@@ -474,7 +470,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.19.9)
+    json (2.19.5)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -570,9 +566,9 @@ GEM
    minitest (5.25.5)
    mock_redis (0.36.0)
      ruby2_keywords
-    msgpack (1.8.3)
+    msgpack (1.8.0)
    multi_json (1.15.0)
-    multi_xml (0.9.1)
+    multi_xml (0.8.0)
      bigdecimal (>= 3.1, < 5)
    multipart-post (2.4.1)
    mutex_m (0.3.0)
@@ -582,7 +578,7 @@ GEM
      uri (>= 0.11.1)
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
-    net-imap (0.6.4.1)
+    net-imap (0.4.24)
      date
      net-protocol
    net-pop (0.1.2)
@@ -597,37 +593,30 @@ GEM
      sidekiq
    newrelic_rpm (9.6.0)
      base64
-    nio4r (2.7.5)
-    nokogiri (1.19.4)
+    nio4r (2.7.3)
+    nokogiri (1.19.3)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.19.4-arm64-darwin)
+    nokogiri (1.19.3-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.19.4-x86_64-darwin)
+    nokogiri (1.19.3-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.19.4-x86_64-linux-gnu)
+    nokogiri (1.19.3-x86_64-linux-gnu)
      racc (~> 1.4)
-    oauth (1.1.6)
-      auth-sanitizer (~> 0.2, >= 0.2.1)
-      base64 (~> 0.1)
-      cgi
-      oauth-tty (~> 1.0, >= 1.0.8)
-      snaky_hash (~> 2.0, >= 2.0.5)
-      version_gem (~> 1.1, >= 1.1.11)
-    oauth-tty (1.0.8)
-      auth-sanitizer (~> 0.1, >= 0.1.3)
-      cgi
-      version_gem (~> 1.1, >= 1.1.9)
-    oauth2 (2.0.22)
-      auth-sanitizer (~> 0.2, >= 0.2.1)
-      faraday (>= 0.17.3, < 4.0)
-      jwt (>= 1.0, < 4.0)
-      logger (~> 1.2)
+    oauth (1.1.0)
+      oauth-tty (~> 1.0, >= 1.0.1)
+      snaky_hash (~> 2.0)
+      version_gem (~> 1.1)
+    oauth-tty (1.0.5)
+      version_gem (~> 1.1, >= 1.1.1)
+    oauth2 (2.0.9)
+      faraday (>= 0.17.3, < 3.0)
+      jwt (>= 1.0, < 3.0)
      multi_xml (~> 0.5)
      rack (>= 1.2, < 4)
-      snaky_hash (~> 2.0, >= 2.0.5)
-      version_gem (~> 1.1, >= 1.1.11)
-    oj (3.17.3)
+      snaky_hash (~> 2.0)
+      version_gem (~> 1.1)
+    oj (3.16.10)
      bigdecimal (>= 3.0)
      ostruct (>= 0.2)
    omniauth (2.1.4)
@@ -674,7 +663,7 @@ GEM
      opentelemetry-api (~> 1.0)
    orm_adapter (0.5.0)
    os (1.1.4)
-    ostruct (0.6.3)
+    ostruct (0.6.1)
    parallel (1.27.0)
    parser (3.3.8.0)
      ast (~> 2.4.1)
@@ -693,7 +682,7 @@ GEM
    pry-rails (0.3.9)
      pry (>= 0.10.4)
    public_suffix (7.0.5)
-    puma (7.2.1)
+    puma (6.4.3)
      nio4r (~> 2.0)
    pundit (2.3.0)
      activesupport (>= 3.0.0)
@@ -946,9 +935,9 @@ GEM
      gli
      hashie
      logger
-    snaky_hash (2.0.5)
-      hashie (>= 0.1.0, < 6)
-      version_gem (>= 1.1.8, < 3)
+    snaky_hash (2.0.1)
+      hashie
+      version_gem (~> 1.1, >= 1.1.1)
    sorbet-runtime (0.5.11934)
    spring (4.1.1)
    spring-watcher-listen (2.1.0)
@@ -1006,14 +995,12 @@ GEM
    valid_email2 (5.2.6)
      activemodel (>= 3.2)
      mail (~> 2.5)
-    version_gem (1.1.11)
-    vite_rails (3.10.0)
-      railties (>= 5.1, < 9)
+    version_gem (1.1.4)
+    vite_rails (3.0.17)
+      railties (>= 5.1, < 8)
      vite_ruby (~> 3.0, >= 3.2.2)
-    vite_ruby (3.10.2)
+    vite_ruby (3.8.0)
      dry-cli (>= 0.7, < 2)
-      logger (~> 1.6)
-      mutex_m
      rack-proxy (~> 0.6, >= 0.6.1)
      zeitwerk (~> 2.2)
    warden (1.2.9)
@@ -1058,7 +1045,7 @@ DEPENDENCIES
  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.3)
  administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.12.0)
+  ai-agents (>= 0.10.0)
  annotaterb
  attr_extras
  audited (~> 5.4, >= 5.4.1)
@@ -1143,7 +1130,7 @@ DEPENDENCIES
  pgvector
  procore-sift
  pry-rails
-  puma (~> 7.2, >= 7.2.1)
+  puma
  pundit
  rack-attack (>= 6.7.0)
  rack-cors (= 2.0.0)
@@ -1 +1 @@
-4.15.1
+4.14.1
@@ -50,7 +50,7 @@ class ContactInboxWithContactBuilder

  def create_contact
    account.contacts.create!(
-      name: contact_name,
+      name: contact_attributes[:name] || ::Haikunator.haikunate(1000),
      phone_number: contact_attributes[:phone_number],
      email: contact_attributes[:email],
      identifier: contact_attributes[:identifier],
@@ -59,11 +59,6 @@ class ContactInboxWithContactBuilder
    )
  end

-  def contact_name
-    name = contact_attributes[:name] || ::Haikunator.haikunate(1000)
-    name.truncate(ApplicationRecord::MAX_STRING_COLUMN_LENGTH, omission: '')
-  end
-
  def find_contact
    contact = find_contact_by_identifier(contact_attributes[:identifier])
    contact ||= find_contact_by_email(contact_attributes[:email])
@@ -91,21 +91,11 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder

  def fallback_params(attachment)
    {
-      fallback_title: attachment['title'] || attachment.dig('payload', 'title'),
-      external_url: attachment['url'] || attachment.dig('payload', 'url')
+      fallback_title: attachment['title'],
+      external_url: attachment['url']
    }
  end

-  # Facebook shared posts point to page URLs, not downloadable media URLs.
-  # Both `share` and `post` attachment types carry a page URL rather than a media file,
-  # so map them to `fallback` (which keeps the title/link without attempting a download).
-  # Keep this Facebook-only so Messenger/Instagram share attachments still use the parent media handling.
-  def normalize_file_type(type)
-    return :fallback if [:share, :post].include?(type.to_sym)
-
-    super
-  end
-
  def conversation_params
    {
      account_id: @inbox.account_id,
@@ -13,7 +13,6 @@ class Messages::MessageBuilder
    @account = conversation.account
    @message_type = params[:message_type] || 'outgoing'
    @attachments = params[:attachments]
-    @is_voice_message = ActiveModel::Type::Boolean.new.cast(params[:is_voice_message])
    @automation_rule = content_attributes&.dig(:automation_rule_id)
    return unless params.instance_of?(ActionController::Parameters)

@@ -57,25 +56,16 @@ class Messages::MessageBuilder
        file: uploaded_attachment
      )

-      attachment.file_type = attachment_file_type(uploaded_attachment)
-      tag_voice_message(attachment)
+      attachment.file_type = if uploaded_attachment.is_a?(String)
+                               file_type_by_signed_id(
+                                 uploaded_attachment
+                               )
+                             else
+                               file_type(uploaded_attachment&.content_type)
+                             end
    end
  end

-  def attachment_file_type(uploaded_attachment)
-    if uploaded_attachment.is_a?(String)
-      file_type_by_signed_id(uploaded_attachment)
-    else
-      file_type(uploaded_attachment&.content_type)
-    end
-  end
-
-  def tag_voice_message(attachment)
-    return unless @is_voice_message && attachment.file_type == 'audio'
-
-    attachment.meta = (attachment.meta || {}).merge('is_voice_message' => true)
-  end
-
  def process_emails
    return unless @conversation.inbox&.inbox_type == 'Email'

@@ -6,11 +6,6 @@ class Messages::Messenger::MessageBuilder
    return if unsupported_file_type?(attachment['type'])

    params = attachment_params(attachment)
-    # During Meta's sticker webhook transition, a sticker message carries both an `image`
-    # and a `sticker` attachment pointing to the same URL. Skip the redundant sticker so it
-    # isn't attached twice, while still storing legitimate duplicate attachments of other types.
-    return if duplicate_sticker?(attachment, params[:external_url])
-
    attachment_obj = @message.attachments.new(params.except(:remote_file_url))
    attachment_obj.save!
    if facebook_reel?(attachment)
@@ -18,14 +13,10 @@ class Messages::Messenger::MessageBuilder
    elsif params[:remote_file_url]
      attach_file(attachment_obj, params[:remote_file_url])
    end
-    fetch_attachment_links(attachment_obj)
-    update_attachment_file_type(attachment_obj)
-  end
-
-  def fetch_attachment_links(attachment_obj)
    fetch_story_link(attachment_obj) if attachment_obj.file_type == 'story_mention'
    fetch_ig_story_link(attachment_obj) if attachment_obj.file_type == 'ig_story'
    fetch_ig_post_link(attachment_obj) if attachment_obj.file_type == 'ig_post'
+    update_attachment_file_type(attachment_obj)
  end

  def attach_file(attachment, file_url)
@@ -120,20 +111,13 @@ class Messages::Messenger::MessageBuilder

  # Facebook may send attachment types that don't directly match our file_type enum.
  # Map known aliases to their canonical enum values.
-  FACEBOOK_FILE_TYPE_MAP = { reel: :ig_reel, sticker: :image }.freeze
+  FACEBOOK_FILE_TYPE_MAP = { reel: :ig_reel }.freeze

  def normalize_file_type(type)
    sym = type.to_sym
    FACEBOOK_FILE_TYPE_MAP.fetch(sym, sym)
  end

-  def duplicate_sticker?(attachment, url)
-    return false unless attachment['type'].to_sym == :sticker
-    return false if url.blank?
-
-    @message.attachments.any? { |existing| existing.external_url == url }
-  end
-
  # Facebook sends reel URLs as webpage links (facebook.com/reel/...) rather than
  # direct video URLs. Downloading these yields HTML, not video content.
  def facebook_reel?(attachment)
@@ -30,8 +30,7 @@ class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseC
  def assignment_policy_params
    params.require(:assignment_policy).permit(
      :name, :description, :assignment_order, :conversation_priority,
-      :fair_distribution_limit, :fair_distribution_window, :enabled,
-      :exclude_older_than_hours
+      :fair_distribution_limit, :fair_distribution_window, :enabled
    )
  end
 end
@@ -8,8 +8,8 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas

  def update
    params_to_update = captain_params
-    @current_account.captain_models = params_to_update[:captain_models] if params_to_update.key?(:captain_models)
-    @current_account.captain_features = params_to_update[:captain_features] if params_to_update.key?(:captain_features)
+    @current_account.captain_models = params_to_update[:captain_models] if params_to_update[:captain_models]
+    @current_account.captain_features = params_to_update[:captain_features] if params_to_update[:captain_features]
    @current_account.save!

    render json: preferences_payload
@@ -38,7 +38,7 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas

  def merged_captain_models
    existing_models = @current_account.captain_models || {}
-    existing_models.merge(permitted_captain_models).compact_blank.presence
+    existing_models.merge(permitted_captain_models)
  end

  def merged_captain_features
@@ -47,30 +47,29 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
  end

  def permitted_captain_models
-    params.require(:captain_models).permit(*captain_feature_keys).to_h.stringify_keys
+    params.require(:captain_models).permit(
+      :editor, :assistant, :copilot, :label_suggestion,
+      :audio_transcription, :help_center_search
+    ).to_h.stringify_keys
  end

  def permitted_captain_features
-    params.require(:captain_features).permit(*captain_feature_keys).to_h.stringify_keys
-  end
-
-  def captain_feature_keys
-    Llm::Models.feature_keys.map(&:to_sym)
+    params.require(:captain_features).permit(
+      :editor, :assistant, :copilot, :label_suggestion,
+      :audio_transcription, :help_center_search
+    ).to_h.stringify_keys
  end

  def features_with_account_preferences
    preferences = Current.account.captain_preferences
    account_features = preferences[:features] || {}
+    account_models = preferences[:models] || {}

    Llm::Models.feature_keys.index_with do |feature_key|
      config = Llm::Models.feature_config(feature_key)
-      route = Llm::FeatureRouter.resolve(feature: feature_key, account: Current.account)
      config.merge(
        enabled: account_features[feature_key] == true,
-        model: route[:model],
-        selected: route[:model],
-        provider: route[:provider],
-        source: route[:source]
+        selected: account_models[feature_key] || config[:default]
      )
    end
  end
@@ -53,7 +53,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle

  def category_params
    params.require(:category).permit(
-      :name, :description, :position, :slug, :locale, :icon, :icon_color, :parent_category_id, :associated_category_id
+      :name, :description, :position, :slug, :locale, :icon, :parent_category_id, :associated_category_id
    )
  end

@@ -214,5 +214,3 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    render json: error, status: error_status
  end
 end
-
-Api::V1::Accounts::ContactsController.prepend_mod_with('Api::V1::Accounts::ContactsController')
@@ -52,9 +52,6 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
    end

    render json: { content: translated_content }
-  rescue Google::Cloud::Error => e
-    # `details` carries the clean human message; `message` includes gRPC debug noise
-    render_could_not_create_error(e.details.presence || e.message)
  end

  private
@@ -140,7 +140,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro

  def destroy
    authorize @conversation, :destroy?
-    ::Conversations::DeleteService.new(conversation: @conversation, user: Current.user, ip: request.ip).perform
+    ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip)
    head :ok
  end

@@ -11,7 +11,7 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
        enable_fb_login: '0',
        force_authentication: '1',
        response_type: 'code',
-        state: generate_instagram_token(Current.account.id, params[:return_to])
+        state: generate_instagram_token(Current.account.id)
      }
    )
    if redirect_url
@@ -15,7 +15,7 @@ class Api::V1::Accounts::Integrations::DyteController < Api::V1::Accounts::BaseC
    end

    render_response(
-      dyte_processor_service.add_participant_to_meeting(@message.content_attributes['data']['meeting_id'], Current.user, @message)
+      dyte_processor_service.add_participant_to_meeting(@message.content_attributes['data']['meeting_id'], Current.user)
    )
  end

@@ -8,15 +8,7 @@ class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseC
  end

  def state
-    # The sgid purpose doubles as a return hint: onboarding tags it so the callback
-    # can route the user back to inbox setup. The purpose is part of the signed
-    # payload (tamper-proof), and a non-onboarding request keeps the default
-    # purpose, leaving callers like Notion byte-identical.
-    Current.account.to_sgid(expires_in: 15.minutes, for: state_purpose).to_s
-  end
-
-  def state_purpose
-    params[:return_to] == 'onboarding' ? 'onboarding' : 'default'
+    Current.account.to_sgid(expires_in: 15.minutes).to_s
  end

  def base_url
@@ -1,89 +0,0 @@
-class Api::V1::Accounts::OnboardingsController < Api::V1::Accounts::BaseController
-  before_action :check_admin_authorization?
-
-  ONBOARDING_STEP_KEY = 'onboarding_step'.freeze
-  STEP_ACCOUNT_DETAILS = 'account_details'.freeze
-  STEP_INBOX_SETUP = 'inbox_setup'.freeze
-  ONBOARDING_STEPS = [STEP_ACCOUNT_DETAILS, STEP_INBOX_SETUP].freeze
-
-  def update
-    return render json: { error: 'Invalid onboarding step' }, status: :unprocessable_entity unless ONBOARDING_STEPS.include?(params[:onboarding_step])
-
-    @account = Current.account
-    # The client declares the step it is completing; `account_details` runs
-    # `complete_account_details`, and so on. The known-step guard above keeps the
-    # client value from `send`-ing an arbitrary method.
-    send("complete_#{params[:onboarding_step]}")
-
-    render 'api/v1/accounts/update', format: :json
-  end
-
-  def help_center_generation
-    render json: help_center_generation_status
-  end
-
-  private
-
-  def complete_account_details
-    # Only act while the cursor still points here, so a stale replay after
-    # onboarding finished can't re-enter it.
-    return unless current_step == STEP_ACCOUNT_DETAILS
-
-    @account.assign_attributes(account_params)
-    @account.custom_attributes.merge!(custom_attributes_params)
-
-    # inbox_setup is a cloud-only step (DEPLOYMENT_ENV config, not a hardcoded
-    # environment check); self-hosted finishes onboarding here.
-    if ChatwootApp.chatwoot_cloud?
-      move_to_step(STEP_INBOX_SETUP)
-      create_onboarding_inboxes
-    else
-      finish_onboarding
-    end
-  end
-
-  def complete_inbox_setup
-    # Only finalize while the cursor still points here, so a stale or out-of-order
-    # request can't end onboarding early. Replays are no-ops.
-    return unless current_step == STEP_INBOX_SETUP
-
-    finish_onboarding
-  end
-
-  def current_step
-    @account.custom_attributes[ONBOARDING_STEP_KEY]
-  end
-
-  def move_to_step(step)
-    @account.custom_attributes[ONBOARDING_STEP_KEY] = step
-    @account.save!
-  end
-
-  def finish_onboarding
-    @account.custom_attributes.delete(ONBOARDING_STEP_KEY)
-    @account.save!
-  end
-
-  def create_onboarding_inboxes
-    Onboarding::WebWidgetCreationService.new(@account, Current.user).perform
-  end
-
-  def account_params
-    params.permit(:name, :locale)
-  end
-
-  def custom_attributes_params
-    params.permit(:industry, :company_size, :timezone, :referral_source, :user_role, :website)
-  end
-
-  def help_center_generation_status
-    {
-      generation_id: nil,
-      state: nil,
-      articles_count: 0,
-      categories_count: 0
-    }
-  end
-end
-
-Api::V1::Accounts::OnboardingsController.prepend_mod_with('Api::V1::Accounts::OnboardingsController')
@@ -80,15 +80,10 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
      :id, :color, :custom_domain, :header_text, :homepage_link,
      :name, :page_title, :slug, :archived,
      { config: [:default_locale, :layout, { allowed_locales: [] }, { draft_locales: [] },
-                 { social_profiles: %i[facebook x instagram linkedin youtube tiktok github whatsapp] },
-                 { locale_translations: locale_translation_keys.index_with { %i[name page_title header_text] } }] }
+                 { social_profiles: %i[facebook x instagram linkedin youtube tiktok github whatsapp] }] }
    )
  end

-  def locale_translation_keys
-    params.dig(:portal, :config, :locale_translations)&.keys || []
-  end
-
  def live_chat_widget_params
    permitted_params = params.permit(:inbox_id)
    return {} unless permitted_params.key?(:inbox_id)
@@ -29,6 +29,6 @@ class Api::V1::Accounts::TeamsController < Api::V1::Accounts::BaseController
  end

  def team_params
-    params.require(:team).permit(:name, :description, :allow_auto_assign, :icon, :icon_color)
+    params.require(:team).permit(:name, :description, :allow_auto_assign)
  end
 end
@@ -3,7 +3,7 @@ class Api::V1::Accounts::Tiktok::AuthorizationsController < Api::V1::Accounts::O

  def create
    redirect_url = Tiktok::AuthClient.authorize_url(
-      state: generate_tiktok_token(Current.account.id, params[:return_to])
+      state: generate_tiktok_token(Current.account.id)
    )

    if redirect_url
@@ -58,6 +58,7 @@ class Api::V1::AccountsController < Api::BaseController
    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
    @account.custom_attributes.merge!(custom_attributes_params)
    @account.settings.merge!(settings_params)
+    @account.custom_attributes.delete('onboarding_step') if @account.custom_attributes['onboarding_step'] == 'account_details'
    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
    @account.save!
  end
@@ -1,36 +0,0 @@
-class Api::V1::Profile::SessionsController < Api::BaseController
-  before_action :set_session, only: [:destroy]
-
-  def index
-    @sessions = current_user.user_sessions.where(client_id: active_token_client_ids).order(last_activity_at: :desc)
-    @current_client_id = request.headers['client']
-  end
-
-  def destroy
-    if @session.current?(request.headers['client'])
-      render json: { error: I18n.t('profile_settings.sessions.cannot_revoke_current') }, status: :unprocessable_entity
-      return
-    end
-
-    revoke_token!(@session.client_id)
-    @session.destroy!
-    head :ok
-  end
-
-  private
-
-  def set_session
-    @session = current_user.user_sessions.find(params[:id])
-  end
-
-  def revoke_token!(client_id)
-    tokens = current_user.tokens
-    tokens.delete(client_id)
-    current_user.update!(tokens: tokens)
-  end
-
-  def active_token_client_ids
-    now = Time.current.to_i
-    (current_user.tokens || {}).select { |_, v| v['expiry'].to_i > now }.keys
-  end
-end
@@ -10,8 +10,7 @@ class Api::V1::Widget::Integrations::DyteController < Api::V1::Widget::BaseContr

    response = dyte_processor_service.add_participant_to_meeting(
      @message.content_attributes['data']['meeting_id'],
-      @conversation.contact,
-      @message
+      @conversation.contact
    )
    render_response(response)
  end
@@ -3,7 +3,6 @@ class ApplicationController < ActionController::Base
  include RequestExceptionHandler
  include Pundit::Authorization
  include SwitchLocale
-  include TrackSessionActivity

  skip_before_action :verify_authenticity_token

@@ -1,9 +1,8 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[show toggle_status toggle_typing_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_typing_status toggle_priority create update custom_attributes],
    'api/v1/accounts/conversations/messages' => ['create'],
-    'api/v1/accounts/conversations/assignments' => ['create'],
-    'api/v1/accounts/conversations/labels' => %w[index create]
+    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze

  def ensure_access_token
@@ -1,29 +0,0 @@
-module PortalHomeData
-  extend ActiveSupport::Concern
-
-  private
-
-  def load_home_data
-    base_articles = @portal.articles.published.where(locale: @locale).includes(:author, :category)
-    @visible_categories = @portal.categories
-                                 .where(locale: @locale)
-                                 .joins(:articles).where(articles: { status: :published })
-                                 .order(position: :asc)
-                                 .group('categories.id')
-    @popular_topics = @visible_categories.first(3)
-    @featured = base_articles.order_by_views.limit(6)
-    @category_contributors = build_category_contributors(@visible_categories)
-  end
-
-  def build_category_contributors(categories)
-    category_ids = categories.map(&:id)
-    return {} if category_ids.empty?
-
-    @portal.articles
-           .published
-           .where(locale: @locale, category_id: category_ids)
-           .includes(:author)
-           .group_by(&:category_id)
-           .transform_values { |articles| articles.filter_map(&:author).uniq.first(3) }
-  end
-end
@@ -1,22 +0,0 @@
-module TrackSessionActivity
-  extend ActiveSupport::Concern
-
-  included do
-    after_action :update_session_activity
-  end
-
-  private
-
-  def update_session_activity
-    return unless current_user
-    return if request.headers['client'].blank?
-
-    UserSessionTrackingService.new(
-      user: current_user,
-      request: request,
-      client_id: request.headers['client']
-    ).update_activity!
-  rescue StandardError => e
-    Rails.logger.warn "Session activity update failed: #{e.message}"
-  end
-end
@@ -1,6 +1,5 @@
 class DashboardController < ActionController::Base
  include SwitchLocale
-  include PortalHomeData

  GLOBAL_CONFIG_KEYS = %w[
    LOGO
@@ -64,10 +63,6 @@ class DashboardController < ActionController::Base
    return unless @portal

    @locale = @portal.default_locale
-    if @portal.layout == 'documentation'
-      request.variant = :documentation
-      load_home_data
-    end
    render 'public/api/v1/portals/show', layout: 'portal', portal: @portal and return
  end

@@ -1,6 +1,4 @@
 class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
-  MAX_SESSIONS = ENV.fetch('MAX_USER_SESSIONS', 25).to_i
-
  # Prevent session parameter from being passed
  # Unpermitted parameter: session
  wrap_parameters format: []
@@ -16,14 +14,12 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController

    user = find_user_for_authentication
    return handle_mfa_required(user) if user&.mfa_enabled?
-    return if user && enforce_session_limit_for_password_login(user)

    # Only proceed with standard authentication if no MFA is required
    super
  end

  def render_create_success
-    track_user_session unless @impersonation
    render partial: 'devise/auth', formats: [:json], locals: { resource: @resource }
  end

@@ -57,8 +53,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  end

  def handle_sso_authentication
-    return if !@impersonation && enforce_session_limit_for_password_login(@resource)
-
    authenticate_resource_with_sso_token
    yield @resource if block_given?
    render_create_success
@@ -71,10 +65,7 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  end

  def authenticate_resource_with_sso_token
-    # DTA evicts the earliest-expiring token after save when at max_number_of_devices.
-    # The short-lived impersonation token would always be that one, so pre-evict to make room.
-    make_room_for_impersonation_token if @impersonation
-    @token = @resource.create_token(lifespan: @impersonation ? 2.days.to_i : nil)
+    @token = @resource.create_token
    @resource.save!

    sign_in(:user, @resource, store: false, bypass: false)
@@ -82,21 +73,11 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
    @resource.invalidate_sso_auth_token(params[:sso_auth_token])
  end

-  def make_room_for_impersonation_token
-    return if @resource.tokens.size < DeviseTokenAuth.max_number_of_devices
-
-    oldest_client_id = @resource.tokens.min_by { |_, v| v['expiry'].to_i }&.first
-    @resource.tokens.delete(oldest_client_id) if oldest_client_id
-  end
-
  def process_sso_auth_token
    return if params[:email].blank?

    user = User.from_email(params[:email])
-    return unless user&.valid_sso_auth_token?(params[:sso_auth_token])
-
-    @resource = user
-    @impersonation = user.sso_auth_token_impersonation?(params[:sso_auth_token])
+    @resource = user if user&.valid_sso_auth_token?(params[:sso_auth_token])
  end

  def handle_mfa_required(user)
@@ -122,7 +103,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  end

  def sign_in_mfa_user(user)
-    evict_oldest_session(user) if sessions_limit_reached?(user)
    @resource = user
    @token = @resource.create_token
    @resource.save!
@@ -134,103 +114,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  def render_mfa_error(message_key, status = :bad_request)
    render json: { error: I18n.t(message_key) }, status: status
  end
-
-  def sessions_limit_reached?(user)
-    active_token_count(user) >= MAX_SESSIONS
-  end
-
-  def active_token_count(user)
-    now = Time.current.to_i
-    (user.tokens || {}).count { |_, v| v['expiry'].to_i > now }
-  end
-
-  # Returns true when a response has been rendered (e.g., 409 picker). Non-browser clients
-  # auto-evict instead of getting stuck on a UI they can't render.
-  def enforce_session_limit_for_password_login(user)
-    if revoking_sessions?
-      revoke_sessions_for_login(user)
-      return false
-    end
-
-    return false unless sessions_limit_reached?(user)
-
-    # Picker only when every token has a tracked session; partial tracking would
-    # show a misleading count, so fall through to silent eviction instead.
-    if browser_request? && user.user_sessions.count >= user.tokens.size
-      handle_sessions_limit_for_login(user)
-      true
-    else
-      evict_oldest_session(user)
-      false
-    end
-  end
-
-  def browser_request?
-    request.user_agent.to_s.include?('Mozilla')
-  end
-
-  def revoking_sessions?
-    params[:revoke_session_id].present? || params[:revoke_all_sessions].present?
-  end
-
-  def revoke_sessions_for_login(user)
-    if params[:revoke_all_sessions].present?
-      user.tokens = {}
-      user.save!
-      user.user_sessions.destroy_all
-    elsif params[:revoke_session_id].present?
-      session = user.user_sessions.find_by(id: params[:revoke_session_id])
-      return unless session
-
-      user.tokens.delete(session.client_id)
-      user.save!
-      session.destroy!
-    end
-  end
-
-  def evict_oldest_session(user)
-    # Drop pre-rollout untracked tokens first so freshly tracked logins aren't evicted.
-    return evict_oldest_token(user) if user.user_sessions.count < user.tokens.size
-
-    oldest_session = user.user_sessions.order(Arel.sql('COALESCE(last_activity_at, created_at) ASC')).first
-    return evict_oldest_token(user) unless oldest_session
-
-    user.tokens.delete(oldest_session.client_id)
-    user.save!
-    oldest_session.destroy!
-  end
-
-  # Fallback if a token exists without a UserSession row (e.g., legacy data before tracking shipped).
-  def evict_oldest_token(user)
-    return if user.tokens.blank?
-
-    oldest_client_id = user.tokens.min_by { |_, v| v['expiry'].to_i }&.first
-    return unless oldest_client_id
-
-    user.tokens.delete(oldest_client_id)
-    user.save!
-  end
-
-  PICKER_SESSION_FIELDS = %i[id browser_name browser_version device_name platform_name platform_version
-                             ip_address city country last_activity_at created_at].freeze
-
-  def handle_sessions_limit_for_login(user)
-    sessions = user.user_sessions.order(last_activity_at: :desc).map { |s| s.slice(*PICKER_SESSION_FIELDS) }
-    render json: { sessions_limit_reached: true, sessions: sessions }, status: :conflict
-  end
-
-  def track_user_session
-    client_id = @token&.try(:client) || response.headers['client']
-    return unless client_id.present? && @resource.present?
-
-    UserSessionTrackingService.new(
-      user: @resource,
-      request: request,
-      client_id: client_id
-    ).create_or_update!
-  rescue StandardError => e
-    Rails.logger.warn "Session tracking failed: #{e.message}"
-  end
 end

 DeviseOverrides::SessionsController.prepend_mod_with('DeviseOverrides::SessionsController')
@@ -28,8 +28,6 @@ class Instagram::CallbacksController < ApplicationController
    @long_lived_token_response = exchange_for_long_lived_token(@response.token)
    inbox, already_exists = find_or_create_inbox

-    return redirect_to app_onboarding_inbox_setup_url(account_id: account_id) if return_to == 'onboarding'
-
    if already_exists
      redirect_to app_instagram_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
    else
@@ -151,10 +149,6 @@ class Instagram::CallbacksController < ApplicationController
    verify_instagram_token(params[:state])
  end

-  def return_to
-    instagram_token_return_to(params[:state])
-  end
-
  def oauth_code
    params[:code]
  end
@@ -14,11 +14,4 @@ class Microsoft::CallbacksController < OauthCallbackController
  def imap_address
    'outlook.office365.com'
  end
-
-  # Exchange Online's SMTP AUTH (XOAUTH2) rejects proxy addresses in the SASL `user=` field;
-  # it must match the token's UPN. `preferred_username` is the documented v2.0 claim;
-  # `upn` is the v1.0 fallback.
-  def imap_login_identity
-    users_data['preferred_username'] || users_data['upn'] || super
-  end
 end
@@ -16,8 +16,6 @@ class OauthCallbackController < ApplicationController
  def handle_response
    inbox, already_exists = find_or_create_inbox

-    return redirect_to app_onboarding_inbox_setup_url(account_id: account.id) if return_to == 'onboarding'
-
    if already_exists
      redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
    else
@@ -46,7 +44,7 @@ class OauthCallbackController < ApplicationController

  def update_channel(channel_email)
    channel_email.update!({
-                            imap_login: imap_login_identity, imap_address: imap_address,
+                            imap_login: users_data['email'], imap_address: imap_address,
                            imap_port: '993', imap_enabled: true,
                            provider: provider_name,
                            provider_config: {
@@ -57,13 +55,6 @@ class OauthCallbackController < ApplicationController
                          })
  end

-  # Identity used as the IMAP/SMTP login (SASL XOAUTH2 `user=` field). Defaults to the
-  # id_token's email claim; providers override when their server requires a different
-  # claim (e.g. Microsoft SMTP requires UPN).
-  def imap_login_identity
-    users_data['email']
-  end
-
  def provider_name
    raise NotImplementedError
  end
@@ -90,19 +81,10 @@ class OauthCallbackController < ApplicationController
    decoded_token[0]
  end

-  # The sgid purpose carries the onboarding return hint (see
-  # OauthAuthorizationController#state). Try the onboarding purpose first — a match
-  # both resolves the account and records the return target — then fall back to the
-  # default purpose used by every other caller.
  def account_from_signed_id
    raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?

-    if (account = GlobalID::Locator.locate_signed(params[:state], for: 'onboarding'))
-      @return_to = 'onboarding'
-    else
-      account = GlobalID::Locator.locate_signed(params[:state])
-    end
-
+    account = GlobalID::Locator.locate_signed(params[:state])
    raise 'Invalid or expired state' if account.nil?

    account
@@ -112,11 +94,6 @@ class OauthCallbackController < ApplicationController
    @account ||= account_from_signed_id
  end

-  def return_to
-    account # resolving the sgid records which purpose matched
-    @return_to
-  end
-
  # Fallback name, for when name field is missing from users_data
  def fallback_name
    users_data['email'].split('@').first.parameterize.titleize
@@ -39,11 +39,9 @@ class Public::Api::V1::Portals::BaseController < PublicController
  end

  def switch_locale_with_portal(&)
-    # Keep @locale as the portal's own locale code (e.g. th_TH) for content queries,
-    # while UI translations fall back to an available I18n locale (e.g. th).
-    @locale = params[:locale]
+    @locale = validate_and_get_locale(params[:locale])

-    I18n.with_locale(validate_and_get_locale(@locale), &)
+    I18n.with_locale(@locale, &)
  end

  def switch_locale_with_article(&)
@@ -51,12 +49,13 @@ class Public::Api::V1::Portals::BaseController < PublicController
    Rails.logger.info "Article: not found for slug: #{params[:article_slug]}"
    render_404 && return if article.blank?

-    @locale = if article.category.present?
-                article.category.locale
-              else
-                article.locale
-              end
-    I18n.with_locale(validate_and_get_locale(@locale), &)
+    article_locale = if article.category.present?
+                       article.category.locale
+                     else
+                       article.locale
+                     end
+    @locale = validate_and_get_locale(article_locale)
+    I18n.with_locale(@locale, &)
  end

  def allow_iframe_requests
@@ -1,31 +0,0 @@
-class Public::Api::V1::Portals::SearchController < Public::Api::V1::Portals::BaseController
-  before_action :ensure_custom_domain_request, only: [:index]
-  before_action :portal
-  before_action :set_portal_layout
-  before_action :set_view_variant
-  before_action :ensure_portal_feature_enabled
-  layout 'portal'
-
-  def index
-    @query = params[:query].to_s.strip
-    @articles = @portal.articles.published.includes(:category).where(locale: params[:locale])
-
-    search_articles
-
-    @articles = @articles.page(params[:page]).per(10)
-  end
-
-  private
-
-  def search_articles
-    @articles = @query.present? ? @articles.search(search_params) : @articles.none
-  end
-
-  def search_params
-    params.permit(:query, :locale, :sort, :status, :page).tap do |permitted|
-      permitted[:query] = @query
-    end
-  end
-end
-
-Public::Api::V1::Portals::SearchController.prepend_mod_with('Public::Api::V1::Portals::SearchController')
@@ -1,6 +1,4 @@
 class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseController
-  include PortalHomeData
-
  before_action :ensure_custom_domain_request, only: [:show]
  before_action :redirect_to_portal_with_locale, only: [:show]
  before_action :portal
@@ -11,7 +9,7 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
  layout 'portal'

  def show
-    @og_image_url = helpers.set_og_image_url('', @portal.localized_value('header_text', @locale))
+    @og_image_url = helpers.set_og_image_url('', @portal.header_text)
  end

  def sitemap
@@ -33,4 +31,28 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
    portal
    redirect_to "/hc/#{@portal.slug}/#{@portal.default_locale}"
  end
+
+  def load_home_data
+    base_articles = @portal.articles.published.where(locale: @locale).includes(:author, :category)
+    @visible_categories = @portal.categories
+                                 .where(locale: @locale)
+                                 .joins(:articles).where(articles: { status: :published })
+                                 .order(position: :asc)
+                                 .group('categories.id')
+    @popular_topics = @visible_categories.first(3)
+    @featured = base_articles.order_by_views.limit(6)
+    @category_contributors = build_category_contributors(@visible_categories)
+  end
+
+  def build_category_contributors(categories)
+    category_ids = categories.map(&:id)
+    return {} if category_ids.empty?
+
+    @portal.articles
+           .published
+           .where(locale: @locale, category_id: category_ids)
+           .includes(:author)
+           .group_by(&:category_id)
+           .transform_values { |articles| articles.filter_map(&:author).uniq.first(3) }
+  end
 end
@@ -35,8 +35,7 @@ class SuperAdmin::AccountsController < SuperAdmin::ApplicationController
  #
  def resource_params
    permitted_params = super
-    permitted_params[:limits] = permitted_params[:limits].to_h.compact if permitted_params.key?(:limits)
-    permitted_params[:captain_models] = permitted_params[:captain_models].to_h.compact_blank.presence if permitted_params.key?(:captain_models)
+    permitted_params[:limits] = permitted_params[:limits].to_h.compact
    permitted_params[:selected_feature_flags] = params[:enabled_features].keys.map(&:to_sym) if params[:enabled_features].present?
    permitted_params
  end
@@ -20,8 +20,6 @@ class Tiktok::CallbacksController < ApplicationController
  def process_successful_authorization
    inbox, already_exists = find_or_create_inbox

-    return redirect_to app_onboarding_inbox_setup_url(account_id: account_id) if return_to == 'onboarding'
-
    if already_exists
      redirect_to app_tiktok_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
    else
@@ -129,10 +127,6 @@ class Tiktok::CallbacksController < ApplicationController
    @account_id ||= verify_tiktok_token(params[:state])
  end

-  def return_to
-    tiktok_token_return_to(params[:state])
-  end
-
  def account
    @account ||= Account.find(account_id)
  end
@@ -35,17 +35,7 @@ class Twilio::CallbackController < ApplicationController
      :ExternalUserId,
      :ParentExternalUserId,
      :ProfileUsername,
-      :Username,
-      :ReferralBody,
-      :ReferralHeadline,
-      :ReferralSourceId,
-      :ReferralSourceType,
-      :ReferralSourceUrl,
-      :ReferralMediaId,
-      :ReferralMediaContentType,
-      :ReferralMediaUrl,
-      :ReferralNumMedia,
-      :ReferralCtwaClid
+      :Username
    )
  end
 end
@@ -18,7 +18,6 @@ class AccountDashboard < Administrate::BaseDashboard

                                 # Add all_features last so it appears after manually_managed_features
                                 attributes[:all_features] = AccountFeaturesField
-                                 attributes[:captain_models] = CaptainModelOverridesField

                                 attributes
                               else
@@ -58,7 +57,6 @@ class AccountDashboard < Administrate::BaseDashboard
                                      attrs = %i[custom_attributes limits]
                                      attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
                                      attrs << :all_features
-                                      attrs << :captain_models
                                      attrs
                                    else
                                      []
@@ -81,7 +79,6 @@ class AccountDashboard < Administrate::BaseDashboard
                                 attrs = %i[limits]
                                 attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
                                 attrs << :all_features
-                                 attrs << :captain_models
                                 attrs
                               else
                                 []
@@ -120,7 +117,7 @@ class AccountDashboard < Administrate::BaseDashboard
  # to prevent an error from being raised (wrong number of arguments)
  # Reference: https://github.com/thoughtbot/administrate/pull/2356/files#diff-4e220b661b88f9a19ac527c50d6f1577ef6ab7b0bed2bfdf048e22e6bfa74a05R204
  def permitted_attributes(action)
-    attrs = super + [limits: {}, captain_models: {}]
+    attrs = super + [limits: {}]

    # Add manually_managed_features to permitted attributes only for Chatwoot Cloud
    attrs << { manually_managed_features: [] } if ChatwootApp.chatwoot_cloud?
@@ -12,7 +12,7 @@ class ContactDrop < BaseDrop
  end

  def first_name
-    @obj.try(:name).try(:split).try(:first).try(:capitalize)
+    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
  end

  def last_name
@@ -12,7 +12,7 @@ class UserDrop < BaseDrop
  end

  def first_name
-    @obj.try(:name).try(:split).try(:first).try(:capitalize)
+    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size).to_i > 1
  end

  def last_name
@@ -12,7 +12,6 @@ class ConversationFinder
    'waiting_since_asc' => %w[sort_on_waiting_since asc],
    'waiting_since_desc' => %w[sort_on_waiting_since desc],
    'priority_desc_created_at_asc' => %w[sort_on_priority_created_at desc],
-    'unread' => %w[sort_on_unread desc],

    # To be removed in v3.5.0
    'latest' => %w[sort_on_last_activity_at desc],
@@ -41,7 +40,7 @@ class ConversationFinder
  def perform
    set_up

-    mine_count, unassigned_count, all_count = set_count_for_all_conversations
+    mine_count, unassigned_count, all_count, = set_count_for_all_conversations
    assigned_count = all_count - unassigned_count

    filter_by_assignee_type
@@ -185,17 +184,6 @@ class ConversationFinder
  end

  def set_count_for_all_conversations
-    return legacy_count_for_all_conversations if @conversations.limit_value || @conversations.offset_value || @conversations.eager_loading?
-
-    counts = @conversations.unscope(:order).pick(
-      Arel.sql("COUNT(*) FILTER (WHERE assignee_id = #{current_user.id})"),
-      Arel.sql('COUNT(*) FILTER (WHERE assignee_id IS NULL)'),
-      Arel.sql('COUNT(*)')
-    )
-    counts || [0, 0, 0]
-  end
-
-  def legacy_count_for_all_conversations
    [
      @conversations.assigned_to(current_user).count,
      @conversations.unassigned.count,
@@ -4,21 +4,21 @@ module Instagram::IntegrationHelper
  # Generates a signed JWT token for Instagram integration
  #
  # @param account_id [Integer] The account ID to encode in the token
-  # @param return_to [String, nil] Optional onboarding return hint
  # @return [String, nil] The encoded JWT token or nil if client secret is missing
-  def generate_instagram_token(account_id, return_to = nil)
+  def generate_instagram_token(account_id)
    return if client_secret.blank?

-    JWT.encode(token_payload(account_id, return_to), client_secret, 'HS256')
+    JWT.encode(token_payload(account_id), client_secret, 'HS256')
  rescue StandardError => e
    Rails.logger.error("Failed to generate Instagram token: #{e.message}")
    nil
  end

-  def token_payload(account_id, return_to = nil)
-    payload = { sub: account_id, iat: Time.current.to_i }
-    payload[:return_to] = return_to if return_to.present?
-    payload
+  def token_payload(account_id)
+    {
+      sub: account_id,
+      iat: Time.current.to_i
+    }
  end

  # Verifies and decodes a Instagram JWT token
@@ -28,14 +28,7 @@ module Instagram::IntegrationHelper
  def verify_instagram_token(token)
    return if token.blank? || client_secret.blank?

-    decode_token(token, client_secret)&.dig('sub')
-  end
-
-  # Reads the onboarding return hint from a Instagram JWT token, if present.
-  def instagram_token_return_to(token)
-    return if token.blank? || client_secret.blank?
-
-    decode_token(token, client_secret)&.dig('return_to')
+    decode_token(token, client_secret)
  end

  private
@@ -48,7 +41,7 @@ module Instagram::IntegrationHelper
    JWT.decode(token, secret, true, {
                 algorithm: 'HS256',
                 verify_expiration: true
-               }).first
+               }).first['sub']
  rescue StandardError => e
    Rails.logger.error("Unexpected error verifying Instagram token: #{e.message}")
    nil
@@ -17,11 +17,15 @@ module PortalHelper
    uri.to_s
  end

-  def generate_portal_bg(portal_color, theme)
+  def generate_portal_bg_color(portal_color, theme)
    base_color = theme == 'dark' ? 'black' : 'white'
    "color-mix(in srgb, #{portal_color} 20%, #{base_color})"
  end

+  def generate_portal_bg(portal_color, theme)
+    generate_portal_bg_color(portal_color, theme)
+  end
+
  def generate_gradient_to_bottom(theme)
    base_color = theme == 'dark' ? '#151718' : 'white'
    "linear-gradient(to bottom, transparent, #{base_color})"
@@ -37,24 +41,13 @@ module PortalHelper
    language_map[locale] || locale
  end

-  def html_lang_attribute(locale)
-    locale.to_s.tr('_', '-')
-  end
-
  def theme_query_string(theme)
    theme.present? && theme != 'system' ? "?theme=#{theme}" : ''
  end

-  def portal_query_string(theme, is_plain_layout_enabled)
-    query_params = {}
-    query_params[:theme] = theme if theme.present? && theme != 'system'
-    query_params[:show_plain_layout] = true if is_plain_layout_enabled
-    query_params.present? ? "?#{query_params.to_query}" : ''
-  end
-
  def generate_home_link(portal_slug, portal_locale, theme, is_plain_layout_enabled)
    if is_plain_layout_enabled
-      "/hc/#{portal_slug}/#{portal_locale}#{portal_query_string(theme, is_plain_layout_enabled)}"
+      "/hc/#{portal_slug}/#{portal_locale}#{theme_query_string(theme)}"
    else
      "/hc/#{portal_slug}/#{portal_locale}"
    end
@@ -68,7 +61,7 @@ module PortalHelper
    is_plain_layout_enabled = params[:is_plain_layout_enabled]

    if is_plain_layout_enabled
-      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{portal_query_string(theme, is_plain_layout_enabled)}"
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{theme_query_string(theme)}"
    else
      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}"
    end
@@ -76,7 +69,7 @@ module PortalHelper

  def generate_article_link(portal_slug, article_slug, theme, is_plain_layout_enabled)
    if is_plain_layout_enabled
-      "/hc/#{portal_slug}/articles/#{article_slug}#{portal_query_string(theme, is_plain_layout_enabled)}"
+      "/hc/#{portal_slug}/articles/#{article_slug}#{theme_query_string(theme)}"
    else
      "/hc/#{portal_slug}/articles/#{article_slug}"
    end
@@ -97,18 +90,6 @@ module PortalHelper
    ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
  end

-  # Renders a stored category icon: a bare ri icon name (e.g. `vip-crown-2-fill/line`) saved color, or a plain emoji character.
-  def render_emoji_or_icon(value, color = nil)
-    return '' if value.blank?
-
-    # Emojis are non-ascii; bare icon names match this safe charset.
-    return ERB::Util.html_escape(value) unless value.match?(/\A[a-z][a-z0-9-]*\z/)
-
-    icon_class = value.start_with?('i-') ? value : "i-ri-#{value}"
-    style = "color: #{color};" if color.to_s.match?(/\A#\h{3,8}\z/)
-    tag.span(class: icon_class, style: style, 'aria-hidden': true)
-  end
-
  def thumbnail_bg_color(username)
    colors = ['#6D95BA', '#A4C3C3', '#E19191']
    return colors.sample if username.blank?
@@ -34,12 +34,6 @@ disable_branding:
  enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
  icon: 'icon-sailbot-fill'
  enterprise: true
-voice_calls:
-  name: 'Voice Calls'
-  description: 'Enable voice calling capabilities for your agents and customers.'
-  enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
-  icon: 'icon-voice-line'
-  enterprise: true

 # ------- Product Features ------- #
 help_center:
@@ -2,12 +2,11 @@ module Tiktok::IntegrationHelper
  # Generates a signed JWT token for Tiktok integration
  #
  # @param account_id [Integer] The account ID to encode in the token
-  # @param return_to [String, nil] Optional onboarding return hint
  # @return [String, nil] The encoded JWT token or nil if client secret is missing
-  def generate_tiktok_token(account_id, return_to = nil)
+  def generate_tiktok_token(account_id)
    return if client_secret.blank?

-    JWT.encode(token_payload(account_id, return_to), client_secret, 'HS256')
+    JWT.encode(token_payload(account_id), client_secret, 'HS256')
  rescue StandardError => e
    Rails.logger.error("Failed to generate TikTok token: #{e.message}")
    nil
@@ -20,14 +19,7 @@ module Tiktok::IntegrationHelper
  def verify_tiktok_token(token)
    return if token.blank? || client_secret.blank?

-    decode_token(token, client_secret)&.dig('sub')
-  end
-
-  # Reads the onboarding return hint from a Tiktok JWT token, if present.
-  def tiktok_token_return_to(token)
-    return if token.blank? || client_secret.blank?
-
-    decode_token(token, client_secret)&.dig('return_to')
+    decode_token(token, client_secret)
  end

  private
@@ -36,17 +28,18 @@ module Tiktok::IntegrationHelper
    @client_secret ||= GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
  end

-  def token_payload(account_id, return_to = nil)
-    payload = { sub: account_id, iat: Time.current.to_i }
-    payload[:return_to] = return_to if return_to.present?
-    payload
+  def token_payload(account_id)
+    {
+      sub: account_id,
+      iat: Time.current.to_i
+    }
  end

  def decode_token(token, secret)
    JWT.decode(token, secret, true, {
                 algorithm: 'HS256',
                 verify_expiration: true
-               }).first
+               }).first['sub']
  rescue StandardError => e
    Rails.logger.error("Unexpected error verifying Tiktok token: #{e.message}")
    nil
@@ -106,10 +106,4 @@ export default {
    const urlData = endPoints('resetAccessToken');
    return axios.post(urlData.url);
  },
-  getSessions() {
-    return axios.get('/api/v1/profile/sessions');
-  },
-  revokeSession(id) {
-    return axios.delete(`/api/v1/profile/sessions/${id}`);
-  },
 };
@@ -1,9 +0,0 @@
-import ApiClient from '../ApiClient';
-
-class MessageReports extends ApiClient {
-  constructor() {
-    super('captain/message_reports', { accountScoped: true });
-  }
-}
-
-export default new MessageReports();
@@ -48,12 +48,6 @@ class TwilioVoiceClient extends EventTarget {
    return !!this.activeConnection;
  }

-  setMuted(shouldMute) {
-    if (!this.activeConnection) return false;
-    this.activeConnection.mute(shouldMute);
-    return shouldMute;
-  }
-
  endClientCall() {
    if (this.activeConnection) {
      this.activeConnection.disconnect();
@@ -40,12 +40,6 @@ class ContactAPI extends ApiClient {
    return axios.get(`${this.url}/${contactId}/conversations`, { params });
  }

-  getAttachments(contactId, page = 1) {
-    return axios.get(`${this.url}/${contactId}/attachments`, {
-      params: { page },
-    });
-  }
-
  getContactableInboxes(contactId) {
    return axios.get(`${this.url}/${contactId}/contactable_inboxes`);
  }
@@ -16,7 +16,6 @@ class ArticlesAPI extends PortalsAPI {
    authorId,
    categorySlug,
    sort,
-    query,
  }) {
    const url = getArticleSearchURL({
      pageNumber,
@@ -26,7 +25,6 @@ class ArticlesAPI extends PortalsAPI {
      authorId,
      categorySlug,
      sort,
-      query,
      host: this.url,
    });

@@ -12,7 +12,6 @@ export const buildCreatePayload = ({
  bccEmails = '',
  toEmails = '',
  templateParams,
-  isVoiceMessage = false,
 }) => {
  let payload;
  if (files && files.length !== 0) {
@@ -34,9 +33,6 @@ export const buildCreatePayload = ({
    if (contentAttributes) {
      payload.append('content_attributes', JSON.stringify(contentAttributes));
    }
-    if (isVoiceMessage) {
-      payload.append('is_voice_message', true);
-    }
  } else {
    payload = {
      content: message,
@@ -68,7 +64,6 @@ class MessageApi extends ApiClient {
    bccEmails = '',
    toEmails = '',
    templateParams,
-    isVoiceMessage = false,
  }) {
    return axios({
      method: 'post',
@@ -83,7 +78,6 @@ class MessageApi extends ApiClient {
        bccEmails,
        toEmails,
        templateParams,
-        isVoiceMessage,
      }),
    });
  }
@@ -60,12 +60,6 @@ class Inboxes extends CacheEnabledApiClient {
  disableWhatsappCalling(inboxId) {
    return axios.post(`${this.url}/${inboxId}/disable_whatsapp_calling`);
  }
-
-  setInboundCalls(inboxId, enabled) {
-    return axios.post(`${this.url}/${inboxId}/set_inbound_calls`, {
-      inbound_calls_enabled: enabled,
-    });
-  }
 }

 export default new Inboxes();
@@ -1,18 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class OnboardingAPI extends ApiClient {
-  constructor() {
-    super('onboarding', { accountScoped: true });
-  }
-
-  update(data) {
-    return axios.patch(this.url, data);
-  }
-
-  getHelpCenterGeneration() {
-    return axios.get(`${this.url}/help_center_generation`);
-  }
-}
-
-export default new OnboardingAPI();
@@ -83,29 +83,5 @@ describe('#ConversationAPI', () => {
        template_params: undefined,
      });
    });
-
-    it('appends is_voice_message when isVoiceMessage is true', () => {
-      const formPayload = buildCreatePayload({
-        message: 'voice message',
-        echoId: 42,
-        isPrivate: false,
-        files: [new Blob(['audio-data'], { type: 'audio/ogg' })],
-        isVoiceMessage: true,
-      });
-      expect(formPayload).toBeInstanceOf(FormData);
-      expect(formPayload.get('is_voice_message')).toEqual('true');
-    });
-
-    it('does not append is_voice_message when isVoiceMessage is false', () => {
-      const formPayload = buildCreatePayload({
-        message: 'regular audio',
-        echoId: 43,
-        isPrivate: false,
-        files: [new Blob(['audio-data'], { type: 'audio/ogg' })],
-        isVoiceMessage: false,
-      });
-      expect(formPayload).toBeInstanceOf(FormData);
-      expect(formPayload.get('is_voice_message')).toBeNull();
-    });
  });
 });
@@ -145,12 +145,6 @@
    --black-alpha-2: 0, 0, 0, 0.04;
    --border-blue: 39, 129, 246, 0.5;
    --white-alpha: 255, 255, 255, 0.8;
-
-    // Voice call widget - light mode
-    --call-widget: 33, 34, 38, 0.95;
-    --call-widget-border: 255, 255, 255, 0.1;
-    --call-widget-text: 237, 238, 240, 1;
-    --call-widget-sub-text: 173, 177, 184, 1;
  }

  .dark {
@@ -297,12 +291,6 @@
    --border-blue: 39, 129, 246, 0.5;
    --border-container: 255, 255, 255, 0;
    --white-alpha: 255, 255, 255, 0.1;
-
-    // Voice call widget - dark mode
-    --call-widget: 50, 53, 61, 1;
-    --call-widget-border: 255, 255, 255, 0.07;
-    --call-widget-text: 237, 238, 240, 1;
-    --call-widget-sub-text: 173, 177, 184, 1;
  }
 }
 // NEXT COLORS END
@@ -49,7 +49,6 @@ const emit = defineEmits(['edit', 'delete']);
 const { t } = useI18n();

 const STATUS_COMPLETED = 'completed';
-const STATUS_PROCESSING = 'processing';

 const { formatMessage } = useMessageFormatter();

@@ -69,15 +68,9 @@ const campaignStatus = computed(() => {
      : t('CAMPAIGN.LIVE_CHAT.CARD.STATUS.DISABLED');
  }

-  if (props.status === STATUS_COMPLETED) {
-    return t('CAMPAIGN.SMS.CARD.STATUS.COMPLETED');
-  }
-
-  if (props.status === STATUS_PROCESSING) {
-    return t('CAMPAIGN.SMS.CARD.STATUS.PROCESSING');
-  }
-
-  return t('CAMPAIGN.SMS.CARD.STATUS.SCHEDULED');
+  return props.status === STATUS_COMPLETED
+    ? t('CAMPAIGN.SMS.CARD.STATUS.COMPLETED')
+    : t('CAMPAIGN.SMS.CARD.STATUS.SCHEDULED');
 });

 const inboxName = computed(() => props.inbox?.name || '');
@@ -46,8 +46,9 @@ const formattedLastActivityAt = computed(() => {
        :src="avatarSource"
        class="shrink-0"
        :name="name"
-        :size="42"
+        :size="48"
        hide-offline-status
+        rounded-full
      />
      <div class="flex flex-col gap-0.5 flex-1 min-w-0">
        <div class="flex flex-wrap items-center gap-x-4 gap-y-1 min-w-0">
@@ -26,13 +26,6 @@ const resetForm = () => {
  form.description = '';
 };

-const open = (company = {}) => {
-  form.name = company.name || '';
-  form.domain = company.domain || '';
-  form.description = company.description || '';
-  dialogRef.value?.open();
-};
-
 const handleConfirm = () => {
  if (isFormInvalid.value) return;

@@ -52,7 +45,7 @@ const onSuccess = () => {
  closeDialog();
 };

-defineExpose({ dialogRef, onSuccess, open });
+defineExpose({ dialogRef, onSuccess });
 </script>

 <template>
@@ -141,6 +141,7 @@ const handleUpdateCompany = async () => {
        :src="avatarSource"
        :size="72"
        :allow-upload="!isAvatarBusy"
+        rounded-full
        hide-offline-status
        @upload="handleAvatarUpload"
        @delete="handleAvatarDelete"
@@ -1,153 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useDebounceFn } from '@vueuse/core';
-import CompanyAPI from 'dashboard/api/companies';
-import { useAlert } from 'dashboard/composables';
-import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
-import CompanyCreateDialog from 'dashboard/components-next/Companies/CompanyCreateDialog.vue';
-
-const props = defineProps({
-  modelValue: {
-    type: [String, Number],
-    default: '',
-  },
-  // Name of the linked company, so the label shows before the list is loaded.
-  selectedName: {
-    type: String,
-    default: '',
-  },
-  isDetailsView: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['select']);
-
-const { t } = useI18n();
-
-const CREATE_PREFIX = 'create:';
-
-const options = ref([]);
-const searchQuery = ref('');
-const createDialogRef = ref(null);
-const isCreatingCompany = ref(false);
-
-const toOption = company => ({ label: company.name, value: company.id });
-
-const createOption = computed(() => {
-  const name = searchQuery.value.trim();
-  if (!name) return null;
-
-  const exists = options.value.some(
-    option => option.label.toLowerCase() === name.toLowerCase()
-  );
-  if (exists) return null;
-
-  return {
-    label: t('COMPANIES.SELECTOR.CREATE_OPTION', { name }),
-    value: `${CREATE_PREFIX}${name}`,
-  };
-});
-
-const comboboxOptions = computed(() => {
-  const list = [...options.value];
-
-  // Keep the linked company visible even when it is not in the loaded results.
-  if (
-    props.modelValue &&
-    props.selectedName &&
-    !list.some(option => option.value === Number(props.modelValue))
-  ) {
-    list.unshift({
-      label: props.selectedName,
-      value: Number(props.modelValue),
-    });
-  }
-
-  if (createOption.value) list.push(createOption.value);
-  return list;
-});
-
-const fetchCompanies = async query => {
-  try {
-    const {
-      data: { payload },
-    } = query
-      ? await CompanyAPI.search(query)
-      : await CompanyAPI.get({ page: 1 });
-    options.value = (payload || []).map(toOption);
-  } catch {
-    options.value = [];
-  }
-};
-
-// Fetch lazily, only when the dropdown opens, instead of on mount.
-const handleOpen = () => {
-  searchQuery.value = '';
-  fetchCompanies('');
-};
-
-const handleSearch = useDebounceFn(query => {
-  searchQuery.value = query?.trim() || '';
-  fetchCompanies(searchQuery.value);
-}, 300);
-
-// Open the create dialog (prefilled with the typed name) so the user can add
-// domain/description before saving, instead of creating with just a name.
-const createCompany = async company => {
-  isCreatingCompany.value = true;
-  try {
-    const {
-      data: { payload },
-    } = await CompanyAPI.create({ company });
-    createDialogRef.value?.onSuccess();
-    emit('select', { id: payload.id, name: payload.name });
-    useAlert(t('COMPANIES.CREATE.MESSAGES.SUCCESS'));
-  } catch {
-    useAlert(t('COMPANIES.CREATE.MESSAGES.ERROR'));
-  } finally {
-    isCreatingCompany.value = false;
-  }
-};
-
-const handleSelect = value => {
-  if (typeof value === 'string' && value.startsWith(CREATE_PREFIX)) {
-    createDialogRef.value?.open({ name: value.slice(CREATE_PREFIX.length) });
-    // Drop the transient "Add …" option so the button label doesn't stick to
-    // it if the dialog is dismissed without creating.
-    searchQuery.value = '';
-    return;
-  }
-
-  const id = value ? Number(value) : '';
-  const selected = comboboxOptions.value.find(option => option.value === id);
-  emit('select', { id, name: selected?.label || '' });
-};
-</script>
-
-<template>
-  <ComboBox
-    :model-value="modelValue"
-    :options="comboboxOptions"
-    :display-label="selectedName"
-    :placeholder="t('COMPANIES.SELECTOR.PLACEHOLDER')"
-    :search-placeholder="t('COMPANIES.SEARCH_PLACEHOLDER')"
-    use-api-results
-    class="[&>div>button]:h-8 [&>div>div_ul]:max-h-56"
-    :class="{
-      '[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:!outline-transparent':
-        !isDetailsView,
-      '[&>div>button]:!bg-n-alpha-black2': isDetailsView,
-    }"
-    @open="handleOpen"
-    @search="handleSearch"
-    @update:model-value="handleSelect"
-  />
-  <CompanyCreateDialog
-    ref="createDialogRef"
-    :is-loading="isCreatingCompany"
-    @create="createCompany"
-  />
-</template>
@@ -15,7 +15,6 @@ const props = defineProps({
  id: { type: Number, required: true },
  name: { type: String, default: '' },
  email: { type: String, default: '' },
-  companyId: { type: [Number, String], default: '' },
  additionalAttributes: { type: Object, default: () => ({}) },
  phoneNumber: { type: String, default: '' },
  thumbnail: { type: String, default: '' },
@@ -42,7 +41,6 @@ const getInitialContactData = () => ({
  id: props.id,
  name: props.name,
  email: props.email,
-  companyId: props.companyId,
  phoneNumber: props.phoneNumber,
  additionalAttributes: props.additionalAttributes,
 });
@@ -126,9 +124,10 @@ const handleAvatarHover = isHovered => {
          <Avatar
            :name="name"
            :src="thumbnail"
-            :size="42"
+            :size="48"
            :status="availabilityStatus"
            hide-offline-status
+            rounded-full
          >
            <template v-if="selectable" #overlay="{ size }">
              <label
@@ -128,14 +128,9 @@ const closeMobileSidebar = () => {
    <!-- Desktop sidebar -->
    <div
      v-if="slots.sidebar"
-      class="hidden lg:flex flex-col min-w-52 w-full max-w-md border-l border-n-weak bg-n-solid-2"
+      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
    >
-      <div class="shrink-0">
-        <slot name="sidebarHeader" />
-      </div>
-      <div class="flex-1 min-h-0 overflow-y-auto pb-6 pt-3">
-        <slot name="sidebar" />
-      </div>
+      <slot name="sidebar" />
    </div>

    <!-- Mobile sidebar container -->
@@ -184,14 +179,9 @@ const closeMobileSidebar = () => {
        <div
          v-if="isContactSidebarOpen"
          id="contact-sidebar-content"
-          class="order-2 w-[85%] sm:w-[50%] flex flex-col bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak shadow-lg"
+          class="order-2 w-[85%] sm:w-[50%] bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak overflow-y-auto py-6 shadow-lg"
        >
-          <div class="shrink-0">
-            <slot name="sidebarHeader" />
-          </div>
-          <div class="flex-1 min-h-0 overflow-y-auto pb-6 pt-3">
-            <slot name="sidebar" />
-          </div>
+          <slot name="sidebar" />
        </div>
      </Transition>
    </div>
@@ -5,11 +5,8 @@ import { required, email } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
 import { splitName } from '@chatwoot/utils';
 import countries from 'shared/constants/countries.js';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import { useAccount } from 'dashboard/composables/useAccount';
 import Input from 'dashboard/components-next/input/Input.vue';
 import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
-import CompanySelector from 'dashboard/components-next/Companies/CompanySelector.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import PhoneNumberInput from 'dashboard/components-next/phonenumberinput/PhoneNumberInput.vue';

@@ -31,7 +28,6 @@ const props = defineProps({
 const emit = defineEmits(['update']);

 const { t } = useI18n();
-const { currentAccount, isCloudFeatureEnabled } = useAccount();

 const FORM_CONFIG = {
  FIRST_NAME: { field: 'firstName' },
@@ -58,7 +54,6 @@ const defaultState = {
  id: 0,
  name: '',
  email: '',
-  companyId: '',
  firstName: '',
  lastName: '',
  phoneNumber: '',
@@ -90,23 +85,6 @@ const validationRules = {
 const v$ = useVuelidate(validationRules, state);

 const isFormInvalid = computed(() => v$.value.$invalid);
-const hasCompaniesFeature = computed(
-  () =>
-    currentAccount.value?.id && isCloudFeatureEnabled(FEATURE_FLAGS.COMPANIES)
-);
-const showCompanySelector = computed(
-  () =>
-    hasCompaniesFeature.value &&
-    (Boolean(state.companyId) || !state.additionalAttributes.companyName)
-);
-
-const emitContactUpdate = async () => {
-  const isFormValid = await v$.value.$validate();
-  if (!isFormValid) return;
-
-  const { firstName, lastName, ...stateWithoutNames } = state;
-  emit('update', stateWithoutNames);
-};

 const prepareStateBasedOnProps = () => {
  if (props.isNewContact) {
@@ -118,7 +96,6 @@ const prepareStateBasedOnProps = () => {
    name = '',
    email: emailAddress,
    phoneNumber,
-    companyId = '',
    additionalAttributes = {},
  } = props.contactData || {};
  const { firstName, lastName } = splitName(name || '');
@@ -138,7 +115,6 @@ const prepareStateBasedOnProps = () => {
  Object.assign(state, {
    id,
    name,
-    companyId: companyId || '',
    firstName,
    lastName,
    email: emailAddress,
@@ -224,7 +200,11 @@ const getFormBinding = key => {
        }
      }

-      await emitContactUpdate();
+      const isFormValid = await v$.value.$validate();
+      if (isFormValid) {
+        const { firstName, lastName, ...stateWithoutNames } = state;
+        emit('update', stateWithoutNames);
+      }
    },
  });
 };
@@ -241,12 +221,6 @@ const handleCountrySelection = value => {
  emit('update', state);
 };

-const handleCompanySelection = async ({ id, name }) => {
-  state.companyId = id || '';
-  state.additionalAttributes.companyName = name || '';
-  await emitContactUpdate();
-};
-
 const resetValidation = () => {
  v$.value.$reset();
 };
@@ -299,13 +273,6 @@ defineExpose({
            :placeholder="item.placeholder"
            :show-border="isDetailsView"
          />
-          <CompanySelector
-            v-else-if="item.key === 'COMPANY_NAME' && showCompanySelector"
-            :model-value="state.companyId"
-            :selected-name="state.additionalAttributes.companyName"
-            :is-details-view="isDetailsView"
-            @select="handleCompanySelection"
-          />
          <Input
            v-else
            v-model="getFormBinding(item.key).value"
@@ -1,48 +1,34 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { ref } from 'vue';
 import { useI18n } from 'vue-i18n';

 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-import { usePolicy } from 'dashboard/composables/usePolicy';

 const emit = defineEmits(['add', 'import', 'export']);

 const { t } = useI18n();
-const { checkPermissions } = usePolicy();

-const contactMenuItems = computed(() => [
+const contactMenuItems = [
  {
    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.ADD_CONTACT'),
    action: 'add',
    value: 'add',
    icon: 'i-lucide-plus',
  },
-  ...(checkPermissions(['administrator', 'contact_manage'])
-    ? [
-        {
-          label: t(
-            'CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.EXPORT_CONTACT'
-          ),
-          action: 'export',
-          value: 'export',
-          icon: 'i-lucide-upload',
-        },
-      ]
-    : []),
-  ...(checkPermissions(['administrator', 'contact_manage'])
-    ? [
-        {
-          label: t(
-            'CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.IMPORT_CONTACT'
-          ),
-          action: 'import',
-          value: 'import',
-          icon: 'i-lucide-download',
-        },
-      ]
-    : []),
-]);
+  {
+    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.EXPORT_CONTACT'),
+    action: 'export',
+    value: 'export',
+    icon: 'i-lucide-upload',
+  },
+  {
+    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.IMPORT_CONTACT'),
+    action: 'import',
+    value: 'import',
+    icon: 'i-lucide-download',
+  },
+];
 const showActionsDropdown = ref(false);

 const handleContactAction = ({ action }) => {
@@ -108,7 +108,7 @@ const hasNoUsedAttributes = computed(() => usedAttributes.value.length === 0);
 </script>

 <template>
-  <div v-if="hasContactAttributes" class="flex flex-col gap-6 px-6">
+  <div v-if="hasContactAttributes" class="flex flex-col gap-6 px-6 py-6">
    <div v-if="!hasNoUsedAttributes" class="flex flex-col gap-2">
      <ContactCustomAttributeItem
        v-for="attribute in usedAttributes"
@@ -36,7 +36,7 @@ const contactConversations = computed(() =>
  </div>
  <div
    v-else-if="contactConversations.length > 0"
-    class="px-6 divide-y divide-n-strong [&>*:hover]:!border-y-transparent [&>*:hover+*]:!border-t-transparent"
+    class="px-6 py-4 divide-y divide-n-strong [&>*:hover]:!border-y-transparent [&>*:hover+*]:!border-t-transparent"
  >
    <ConversationCard
      v-for="conversation in contactConversations"
@@ -1,108 +0,0 @@
-<script setup>
-import { computed, onMounted, ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useRoute, useRouter } from 'vue-router';
-import { useStore, useMapGetter } from 'dashboard/composables/store';
-import {
-  MEDIA_TYPES,
-  NON_FILE_TYPES,
-} from 'dashboard/components-next/message/constants';
-
-import GalleryView from 'dashboard/components/widgets/conversation/components/GalleryView.vue';
-import Media from 'dashboard/components-next/SharedAttachments/Media.vue';
-import Files from 'dashboard/components-next/SharedAttachments/Files.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-
-const MEDIA_PEEK_LIMIT = 12;
-const FILES_PEEK_LIMIT = 6;
-
-const route = useRoute();
-const router = useRouter();
-const store = useStore();
-const { t } = useI18n();
-
-const attachmentsByContact = useMapGetter('contacts/getContactAttachments');
-const uiFlags = useMapGetter('contacts/getUIFlags');
-
-const attachments = computed(() =>
-  attachmentsByContact.value(route.params.contactId)
-);
-const isFetching = computed(() => uiFlags.value.isFetchingAttachments);
-
-const hasContent = computed(() =>
-  attachments.value.some(
-    a => a.data_url && !NON_FILE_TYPES.includes(a.file_type)
-  )
-);
-
-const mediaAttachments = computed(() =>
-  attachments.value
-    .filter(a => MEDIA_TYPES.includes(a.file_type) && a.data_url)
-    .sort((a, b) => (b.created_at || 0) - (a.created_at || 0))
-);
-
-const showGallery = ref(false);
-const selectedAttachment = ref(null);
-
-const onMediaSelect = attachment => {
-  selectedAttachment.value = attachment;
-  showGallery.value = true;
-};
-
-const onFileSelect = attachment => {
-  if (attachment.data_url) {
-    window.open(attachment.data_url, '_blank', 'noopener,noreferrer');
-  }
-};
-
-const onJumpToMessage = attachment => {
-  if (!attachment.conversation_id || !attachment.message_id) return;
-  router.push({
-    name: 'inbox_conversation',
-    params: {
-      accountId: route.params.accountId,
-      conversation_id: attachment.conversation_id,
-    },
-    query: { messageId: attachment.message_id },
-  });
-};
-
-onMounted(() => {
-  store.dispatch('contacts/fetchAttachments', route.params.contactId);
-});
-</script>
-
-<template>
-  <div class="px-6">
-    <div v-if="isFetching" class="flex justify-center p-3">
-      <Spinner class="size-5" />
-    </div>
-    <p v-else-if="!hasContent" class="p-3 text-sm text-center text-n-slate-11">
-      {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.EMPTY') }}
-    </p>
-    <div v-else class="flex flex-col gap-5">
-      <Media
-        :attachments="attachments"
-        :peek-limit="MEDIA_PEEK_LIMIT"
-        show-jump-to-message
-        @select="onMediaSelect"
-        @jump-to-message="onJumpToMessage"
-      />
-      <Files
-        :attachments="attachments"
-        :peek-limit="FILES_PEEK_LIMIT"
-        show-jump-to-message
-        @select="onFileSelect"
-        @jump-to-message="onJumpToMessage"
-      />
-    </div>
-    <GalleryView
-      v-if="showGallery && selectedAttachment"
-      v-model:show="showGallery"
-      :attachment="selectedAttachment"
-      :all-attachments="mediaAttachments"
-      auto-play
-      @close="showGallery = false"
-    />
-  </div>
-</template>
@@ -103,7 +103,7 @@ const onMergeContacts = async () => {
 </script>

 <template>
-  <div class="flex flex-col gap-8 px-6">
+  <div class="flex flex-col gap-8 px-6 py-6">
    <div class="flex flex-col gap-2">
      <h4 class="text-base text-n-slate-12">
        {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.TITLE') }}
@@ -55,7 +55,7 @@ useKeyboardEvents(keyboardEvents);
 </script>

 <template>
-  <div class="flex flex-col gap-6">
+  <div class="flex flex-col gap-6 py-6">
    <Editor
      v-model="state.message"
      :placeholder="t('CONTACTS_LAYOUT.SIDEBAR.NOTES.PLACEHOLDER')"
@@ -92,7 +92,6 @@ const handleAvatarHover = (id, isHovered) => {
        :id="contact.id"
        :name="contact.name"
        :email="contact.email"
-        :company-id="contact.companyId"
        :thumbnail="contact.thumbnail"
        :phone-number="contact.phoneNumber"
        :additional-attributes="contact.additionalAttributes"
@@ -20,7 +20,6 @@ const ICON_MAP = {
  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
-  [VOICE_CALL_STATUS.REJECTED]: 'i-ph-phone-x',
 };

 const COLOR_MAP = {
@@ -29,18 +28,13 @@ const COLOR_MAP = {
  [VOICE_CALL_STATUS.COMPLETED]: 'text-n-slate-11',
  [VOICE_CALL_STATUS.NO_ANSWER]: 'text-n-ruby-9',
  [VOICE_CALL_STATUS.FAILED]: 'text-n-ruby-9',
-  [VOICE_CALL_STATUS.REJECTED]: 'text-n-ruby-9',
 };

 const isOutbound = computed(
  () => props.direction === VOICE_CALL_DIRECTION.OUTBOUND
 );
 const isFailed = computed(() =>
-  [
-    VOICE_CALL_STATUS.NO_ANSWER,
-    VOICE_CALL_STATUS.FAILED,
-    VOICE_CALL_STATUS.REJECTED,
-  ].includes(props.status)
+  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(props.status)
 );

 const labelKey = computed(() => {
@@ -13,7 +13,6 @@ import { useMapGetter } from 'dashboard/composables/store.js';
 import { useConfig } from 'dashboard/composables/useConfig';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
-import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
@@ -132,7 +131,7 @@ const statusText = computed(() => {

 const categoryName = computed(() => {
  if (props.category?.slug) {
-    return props.category.name;
+    return `${props.category.icon} ${props.category.name}`;
  }
  return t(
    'HELP_CENTER.ARTICLES_PAGE.ARTICLE_CARD.CARD.CATEGORY.UNCATEGORISED'
@@ -210,9 +209,9 @@ const handleClick = id => {
        </div>
      </div>
    </div>
-    <div class="flex items-center justify-between w-full gap-2 sm:gap-4">
-      <div class="flex items-center min-w-0 gap-2 sm:gap-4">
-        <div class="flex items-center min-w-0 gap-1">
+    <div class="flex items-center justify-between w-full gap-4">
+      <div class="flex items-center gap-4">
+        <div class="flex items-center gap-1">
          <Avatar
            :name="authorName"
            :src="authorThumbnailSrc"
@@ -223,17 +222,11 @@ const handleClick = id => {
            {{ authorName || '-' }}
          </span>
        </div>
-        <span class="flex items-center min-w-0 gap-1 text-sm text-n-slate-11">
-          <EmojiIcon
-            v-if="category?.icon"
-            :value="category.icon"
-            :color="category.icon_color"
-            class="flex-shrink-0 size-4"
-          />
-          <span class="truncate">{{ categoryName }}</span>
+        <span class="block text-sm whitespace-nowrap text-n-slate-11">
+          {{ categoryName }}
        </span>
        <div
-          class="inline-flex items-center gap-1 text-n-slate-11 whitespace-nowrap shrink-0"
+          class="inline-flex items-center gap-1 text-n-slate-11 whitespace-nowrap"
        >
          <Icon icon="i-lucide-eye" class="size-4" />
          <span class="text-sm">
@@ -245,7 +238,7 @@ const handleClick = id => {
          </span>
        </div>
      </div>
-      <span class="text-sm text-n-slate-11 line-clamp-1 shrink-0">
+      <span class="text-sm text-n-slate-11 line-clamp-1">
        {{ lastUpdatedAt }}
      </span>
    </div>
@@ -6,7 +6,6 @@ import { useToggle } from '@vueuse/core';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';

 const props = defineProps({
  id: {
@@ -21,10 +20,6 @@ const props = defineProps({
    type: String,
    required: true,
  },
-  iconColor: {
-    type: String,
-    default: '',
-  },
  description: {
    type: String,
    required: true,
@@ -60,6 +55,10 @@ const categoryMenuItems = [
  },
 ];

+const categoryTitleWithIcon = computed(() => {
+  return `${props.icon} ${props.title}`;
+});
+
 const description = computed(() => {
  return props.description ? props.description : 'No description added';
 });
@@ -84,16 +83,10 @@ const handleAction = ({ action, value }) => {
      <div class="flex justify-between w-full gap-2">
        <div class="flex items-center justify-start w-full min-w-0 gap-2">
          <span
-            class="flex items-center gap-1.5 text-base truncate cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-11 text-n-slate-12"
+            class="text-base truncate cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-11 text-n-slate-12"
            @click="handleClick(slug)"
          >
-            <EmojiIcon
-              v-if="icon"
-              :value="icon"
-              :color="iconColor"
-              class="shrink-0 size-4"
-            />
-            <span class="truncate">{{ title }}</span>
+            {{ categoryTitleWithIcon }}
          </span>
          <span
            class="inline-flex items-center justify-center h-6 px-2 py-1 text-xs text-center border rounded-lg bg-n-slate-1 whitespace-nowrap shrink-0 text-n-slate-11 border-n-slate-4"
@@ -67,11 +67,11 @@ const togglePortalSwitcher = () => {
        >
          <span
            v-if="activePortalName"
-            class="min-w-0 text-xl font-medium truncate text-n-slate-12"
+            class="text-xl font-medium text-n-slate-12"
          >
            {{ activePortalName }}
          </span>
-          <div v-if="activePortalName" class="relative shrink-0 group">
+          <div v-if="activePortalName" class="relative group">
            <OnClickOutside @trigger="showPortalSwitcher = false">
              <Button
                icon="i-lucide-chevron-down"
@@ -91,9 +91,6 @@ const togglePortalSwitcher = () => {
            </OnClickOutside>
            <CreatePortalDialog ref="createPortalDialogRef" />
          </div>
-          <div class="flex justify-end min-w-0 grow">
-            <slot name="title-actions" />
-          </div>
        </div>
        <slot name="header-actions" />
      </div>
@@ -53,9 +53,6 @@ const localeMenuLabels = computed(() => ({
  'publish-locale': t(
    'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.PUBLISH_LOCALE'
  ),
-  'customize-content': t(
-    'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.CUSTOMIZE_CONTENT'
-  ),
  delete: t('HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.DELETE'),
 }));

@@ -131,7 +128,7 @@ const handleAction = ({ action, value }) => {
          <DropdownMenu
            v-if="showDropdownMenu"
            :menu-items="localeMenuItems"
-            class="ltr:right-0 rtl:left-0 mt-1 top-full z-60 min-w-[150px]"
+            class="ltr:right-0 rtl:left-0 mt-1 xl:ltr:left-0 xl:rtl:right-0 top-full z-60 min-w-[150px]"
            @action="handleAction"
          />
        </div>
@@ -8,7 +8,6 @@ import { useMapGetter } from 'dashboard/composables/store';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 import ArticleEditorProperties from 'dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorProperties.vue';

 const props = defineProps({
@@ -108,11 +107,10 @@ const selectedCategory = computed(() => {
 const categoryList = computed(() => {
  return (
    categories.value
-      .map(({ name, id, icon, icon_color: iconColor }) => ({
+      .map(({ name, id, icon }) => ({
        label: name,
        value: id,
        emoji: icon,
-        iconColor,
        isSelected: isNewArticle.value
          ? id === (selectedCategoryId.value || selectedCategory.value?.id)
          : id === props.article?.category?.id,
@@ -204,6 +202,10 @@ onMounted(() => {
    <div class="relative">
      <OnClickOutside @trigger="openCategoryList = false">
        <Button
+          :label="
+            selectedCategory?.name ||
+            t('HELP_CENTER.EDIT_ARTICLE_PAGE.EDIT_ARTICLE.UNCATEGORIZED')
+          "
          :icon="!selectedCategory?.icon ? 'i-lucide-shapes' : ''"
          variant="ghost"
          color="slate"
@@ -211,20 +213,12 @@ onMounted(() => {
          @click="openCategoryList = !openCategoryList"
        >
          <span
-            class="flex items-center gap-1.5 min-w-0 text-sm text-n-slate-12 hover:text-n-slate-11"
+            v-if="selectedCategory"
+            class="text-sm text-n-slate-12 hover:text-n-slate-11"
          >
-            <EmojiIcon
-              v-if="selectedCategory?.icon"
-              :value="selectedCategory.icon"
-              :color="selectedCategory.icon_color"
-              class="flex-shrink-0 size-4"
-            />
-            <span class="truncate">
-              {{
-                selectedCategory?.name ||
-                t('HELP_CENTER.EDIT_ARTICLE_PAGE.EDIT_ARTICLE.UNCATEGORIZED')
-              }}
-            </span>
+            {{
+              `${selectedCategory.icon || ''} ${selectedCategory.name || t('HELP_CENTER.EDIT_ARTICLE_PAGE.EDIT_ARTICLE.UNCATEGORIZED')}`
+            }}
          </span>
        </Button>
        <DropdownMenu
@@ -13,7 +13,6 @@ import {
 import TabBar from 'dashboard/components-next/tabbar/TabBar.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';

 const props = defineProps({
  categories: {
@@ -64,15 +63,18 @@ const activeTabIndex = computed(() => {
  return tabs.value.findIndex(tab => tab.value === tabParam);
 });

-const activeCategory = computed(() =>
-  props.categories.find(category => category.slug === route.params.categorySlug)
-);
+const activeCategoryName = computed(() => {
+  const activeCategory = props.categories.find(
+    category => category.slug === route.params.categorySlug
+  );

-const activeCategoryName = computed(
-  () =>
-    activeCategory.value?.name ||
-    t('HELP_CENTER.ARTICLES_PAGE.ARTICLES_HEADER.CATEGORY.ALL')
-);
+  if (activeCategory) {
+    const { icon, name } = activeCategory;
+    return `${icon} ${name}`;
+  }
+
+  return t('HELP_CENTER.ARTICLES_PAGE.ARTICLES_HEADER.CATEGORY.ALL');
+});

 const activeLocaleName = computed(() => {
  return props.allowedLocales.find(
@@ -92,7 +94,6 @@ const categoryMenuItems = computed(() => {
    value: category.slug,
    action: 'filter',
    emoji: category.icon,
-    iconColor: category.icon_color,
  }));

  const hasCategorySlug = !!route.params.categorySlug;
@@ -166,23 +167,14 @@ const handleTabChange = value => {
        <div v-if="hasCategoryMenuItems" class="relative group">
          <OnClickOutside @trigger="isCategoryMenuOpen = false">
            <Button
+              :label="activeCategoryName"
              icon="i-lucide-chevron-down"
              size="sm"
              color="slate"
              trailing-icon
              class="max-w-48"
              @click="isCategoryMenuOpen = !isCategoryMenuOpen"
-            >
-              <span class="flex items-center gap-1.5 min-w-0">
-                <EmojiIcon
-                  v-if="activeCategory?.icon"
-                  :value="activeCategory.icon"
-                  :color="activeCategory.icon_color"
-                  class="flex-shrink-0 size-4"
-                />
-                <span class="truncate">{{ activeCategoryName }}</span>
-              </span>
-            </Button>
+            />

            <DropdownMenu
              v-if="isCategoryMenuOpen"
@@ -24,10 +24,6 @@ const props = defineProps({
    type: Set,
    default: () => new Set(),
  },
-  isSearching: {
-    type: Boolean,
-    default: false,
-  },
 });

 const emit = defineEmits(['translateArticle', 'toggleSelect']);
@@ -45,7 +41,6 @@ const hoveredArticleId = ref(null);
 const dragEnabled = computed(() => {
  return (
    props.isCategoryArticles &&
-    !props.isSearching &&
    localArticles.value?.length > 1 &&
    props.selectedArticleIds.size === 0
  );
@@ -5,7 +5,6 @@ import { useI18n } from 'vue-i18n';
 import { OnClickOutside } from '@vueuse/components';
 import { useMapGetter } from 'dashboard/composables/store.js';
 import { useConfig } from 'dashboard/composables/useConfig';
-import { debounce } from '@chatwoot/utils';
 import { ARTICLE_TABS, CATEGORY_ALL } from 'dashboard/helper/portalHelper';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { useAlert } from 'dashboard/composables';
@@ -19,7 +18,6 @@ import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import ArticleEmptyState from 'dashboard/components-next/HelpCenter/EmptyState/Article/ArticleEmptyState.vue';
 import BulkSelectBar from 'dashboard/components-next/captain/assistant/BulkSelectBar.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import BulkTranslateDialog from './BulkTranslateDialog.vue';
@@ -51,12 +49,7 @@ const props = defineProps({
  },
 });

-const emit = defineEmits([
-  'pageChange',
-  'fetchPortal',
-  'refreshArticles',
-  'search',
-]);
+const emit = defineEmits(['pageChange', 'fetchPortal', 'refreshArticles']);

 const router = useRouter();
 const route = useRoute();
@@ -72,9 +65,6 @@ const isFeatureEnabledonAccount = useMapGetter(
 const selectedArticleIds = ref(new Set());
 const deleteConfirmDialogRef = ref(null);
 const isCategoryMenuOpen = ref(false);
-const searchQuery = ref(route.query.search || '');
-
-const debouncedSearch = debounce(() => emit('search', searchQuery.value), 500);

 const { isEnterprise } = useConfig();

@@ -132,7 +122,6 @@ const updateRoute = newParams => {
      categorySlug: newParams.categorySlug ?? categorySlug,
      ...newParams,
    },
-    query: route.query,
  });
 };

@@ -156,12 +145,7 @@ const showCategoryHeaderControls = computed(
  () => props.isCategoryArticles && !isSwitchingPortal.value
 );

-const isSearching = computed(() => Boolean(searchQuery.value?.trim()));
-
 const getEmptyStateText = type => {
-  if (isSearching.value) {
-    return t(`HELP_CENTER.ARTICLES_PAGE.EMPTY_STATE.SEARCH.${type}`);
-  }
  if (props.isCategoryArticles) {
    return t(`HELP_CENTER.ARTICLES_PAGE.EMPTY_STATE.CATEGORY.${type}`);
  }
@@ -246,7 +230,6 @@ const categoryMenuItems = computed(() =>
    value: category.id,
    action: 'move',
    emoji: category.icon,
-    iconColor: category.icon_color,
  }))
 );

@@ -307,19 +290,6 @@ watch(
    :show-pagination-footer="shouldShowPaginationFooter"
    @update:current-page="handlePageChange"
  >
-    <template #title-actions>
-      <Input
-        v-if="!isSwitchingPortal"
-        v-model="searchQuery"
-        :placeholder="
-          t('HELP_CENTER.ARTICLES_PAGE.ARTICLES_HEADER.SEARCH_PLACEHOLDER')
-        "
-        type="search"
-        size="sm"
-        class="w-full max-w-[16rem] min-w-0"
-        @input="debouncedSearch"
-      />
-    </template>
    <template #header-actions>
      <div class="flex items-end justify-between">
        <ArticleHeaderControls
@@ -451,7 +421,6 @@ watch(
        <ArticleList
          :articles="articles"
          :is-category-articles="isCategoryArticles"
-          :is-searching="isSearching"
          :selected-article-ids="selectedArticleIds"
          class="relative z-0"
          @translate-article="handleTranslateArticle"
@@ -463,7 +432,7 @@ watch(
        class="pt-14"
        :title="getEmptyStateTitle"
        :subtitle="getEmptyStateSubtitle"
-        :show-button="hasNoArticlesInPortal && !isSearching"
+        :show-button="hasNoArticlesInPortal"
        :button-label="
          t('HELP_CENTER.ARTICLES_PAGE.EMPTY_STATE.ALL.BUTTON_LABEL')
        "
@@ -37,21 +37,10 @@ const { t } = useI18n();

 const editCategoryDialog = ref(null);
 const selectedCategory = ref(null);
-const searchQuery = ref('');

 const isSwitchingPortal = useMapGetter('portals/isSwitchingPortal');
 const isLoading = computed(() => props.isFetching || isSwitchingPortal.value);
-
-const filteredCategories = computed(() => {
-  const query = searchQuery.value.trim().toLowerCase();
-  if (!query) return props.categories;
-  return props.categories.filter(category =>
-    category.name?.toLowerCase().includes(query)
-  );
-});
-
-const hasCategories = computed(() => filteredCategories.value?.length > 0);
-const isSearching = computed(() => searchQuery.value.trim().length > 0);
+const hasCategories = computed(() => props.categories?.length > 0);

 const updateRoute = (newParams, routeName) => {
  const { accountId, portalSlug, locale } = route.params;
@@ -126,7 +115,6 @@ const reorderCategories = async reorderedGroup => {
  <HelpCenterLayout :show-pagination-footer="false">
    <template #header-actions>
      <CategoryHeaderControls
-        v-model:search-query="searchQuery"
        :categories="categories"
        :is-category-articles="false"
        :allowed-locales="allowedLocales"
@@ -142,18 +130,11 @@ const reorderCategories = async reorderedGroup => {
      </div>
      <CategoryList
        v-else-if="hasCategories"
-        :categories="filteredCategories"
-        :disable-drag="isSearching"
+        :categories="categories"
        @click="openCategoryArticles"
        @action="handleAction"
        @reorder="reorderCategories"
      />
-      <CategoryEmptyState
-        v-else-if="isSearching"
-        class="pt-14"
-        :title="t('HELP_CENTER.CATEGORY_PAGE.SEARCH_EMPTY_STATE.TITLE')"
-        :subtitle="t('HELP_CENTER.CATEGORY_PAGE.SEARCH_EMPTY_STATE.SUBTITLE')"
-      />
      <CategoryEmptyState
        v-else
        class="pt-14"
@@ -38,8 +38,8 @@ const { t } = useI18n();
 const route = useRoute();

 const handleCategory = async formData => {
-  const { id, name, slug, icon, iconColor, description, locale } = formData;
-  const categoryData = { name, icon, icon_color: iconColor, slug, description };
+  const { id, name, slug, icon, description, locale } = formData;
+  const categoryData = { name, icon, slug, description };

  if (props.mode === 'create') {
    categoryData.locale = locale;
@@ -18,7 +18,6 @@ import { convertToCategorySlug } from 'dashboard/helper/commons.js';
 import Input from 'dashboard/components-next/input/Input.vue';
 import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';

 const props = defineProps({
  mode: {
@@ -50,9 +49,8 @@ const props = defineProps({

 const emit = defineEmits(['submit', 'cancel']);

-const EmojiIconPicker = defineAsyncComponent(
-  () =>
-    import('dashboard/components-next/emoji-icon-picker/EmojiIconPicker.vue')
+const EmojiInput = defineAsyncComponent(
+  () => import('shared/components/emoji/EmojiInput.vue')
 );

 const { t } = useI18n();
@@ -74,7 +72,6 @@ const state = reactive({
  id: '',
  name: '',
  icon: '',
-  iconColor: '',
  slug: '',
  description: '',
  locale: '',
@@ -112,19 +109,8 @@ const slugHelpText = computed(() => {
  });
 });

-const onSelectIcon = ({ type, value, color }) => {
-  state.icon = value;
-  state.iconColor = type === 'icon' ? color : '';
-  isEmojiPickerOpen.value = false;
-};
-
-const onColorChange = color => {
-  state.iconColor = color;
-};
-
-const onRemoveIcon = () => {
-  state.icon = '';
-  state.iconColor = '';
+const onClickInsertEmoji = emoji => {
+  state.icon = emoji;
  isEmojiPickerOpen.value = false;
 };

@@ -153,14 +139,7 @@ watch(
  newCategory => {
    if (props.mode === 'edit' && newCategory) {
      const { id, name, icon, slug, description } = newCategory;
-      Object.assign(state, {
-        id,
-        name,
-        icon,
-        iconColor: newCategory.icon_color || '',
-        slug,
-        description,
-      });
+      Object.assign(state, { id, name, icon, slug, description });
    }
  },
  { immediate: true }
@@ -218,29 +197,19 @@ defineExpose({ state, isSubmitDisabled });
          <template #prefix>
            <OnClickOutside @trigger="isEmojiPickerOpen = false">
              <Button
-                type="button"
-                variant="ghost"
+                :label="state.icon"
                color="slate"
-                class="!h-[2.38rem] !w-[2.375rem] !p-0 absolute top-[2rem] start-px ltr:!rounded-r-none rtl:!rounded-l-none"
+                size="sm"
+                type="button"
+                :icon="!state.icon ? 'i-lucide-smile-plus' : ''"
+                class="!h-[2.38rem] !w-[2.375rem] absolute top-[2rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
                @click="isEmojiPickerOpen = !isEmojiPickerOpen"
-              >
-                <EmojiIcon
-                  v-if="state.icon"
-                  :value="state.icon"
-                  :color="state.iconColor"
-                  class="size-5 text-xl !leading-5"
-                />
-                <span v-else class="i-lucide-smile-plus size-4" />
-              </Button>
-              <EmojiIconPicker
+              />
+              <EmojiInput
                v-if="isEmojiPickerOpen"
                class="left-0 top-16"
-                :value="state.icon"
-                :color="state.iconColor"
                show-remove-button
-                @select="onSelectIcon"
-                @color-change="onColorChange"
-                @remove="onRemoveIcon"
+                :on-click="onClickInsertEmoji"
              />
            </OnClickOutside>
          </template>
@@ -6,7 +6,6 @@ import { OnClickOutside } from '@vueuse/components';
 import { useStoreGetters } from 'dashboard/composables/store.js';

 import Button from 'dashboard/components-next/button/Button.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
 import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import CategoryDialog from 'dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryDialog.vue';
@@ -28,11 +27,6 @@ const props = defineProps({

 const emit = defineEmits(['localeChange', 'newArticle']);

-const searchQuery = defineModel('searchQuery', {
-  type: String,
-  default: '',
-});
-
 const route = useRoute();
 const router = useRouter();
 const getters = useStoreGetters();
@@ -112,7 +106,6 @@ const breadcrumbItems = computed(() => {
        }
      ),
      emoji: selectedCategoryEmoji.value,
-      iconColor: selectedCategory.value?.icon_color,
    });
  }
  return items;
@@ -168,34 +161,23 @@ const handleBreadcrumbClick = () => {
      :items="breadcrumbItems"
      @click="handleBreadcrumbClick"
    />
-    <div v-if="!hasSelectedCategory" class="flex items-center gap-2">
-      <Input
-        v-model="searchQuery"
-        :placeholder="
-          t('HELP_CENTER.CATEGORY_PAGE.CATEGORY_HEADER.SEARCH_PLACEHOLDER')
-        "
-        type="search"
-        size="sm"
-        class="w-48"
-      />
-      <div class="relative">
-        <OnClickOutside @trigger="isCreateCategoryDialogOpen = false">
-          <Button
-            :label="t('HELP_CENTER.CATEGORY_PAGE.CATEGORY_HEADER.NEW_CATEGORY')"
-            icon="i-lucide-plus"
-            size="sm"
-            @click="isCreateCategoryDialogOpen = !isCreateCategoryDialogOpen"
-          />
-          <CategoryDialog
-            v-if="isCreateCategoryDialogOpen"
-            mode="create"
-            :portal-name="currentPortalName"
-            :active-locale-name="activeLocaleName"
-            :active-locale-code="activeLocaleCode"
-            @close="isCreateCategoryDialogOpen = false"
-          />
-        </OnClickOutside>
-      </div>
+    <div v-if="!hasSelectedCategory" class="relative">
+      <OnClickOutside @trigger="isCreateCategoryDialogOpen = false">
+        <Button
+          :label="t('HELP_CENTER.CATEGORY_PAGE.CATEGORY_HEADER.NEW_CATEGORY')"
+          icon="i-lucide-plus"
+          size="sm"
+          @click="isCreateCategoryDialogOpen = !isCreateCategoryDialogOpen"
+        />
+        <CategoryDialog
+          v-if="isCreateCategoryDialogOpen"
+          mode="create"
+          :portal-name="currentPortalName"
+          :active-locale-name="activeLocaleName"
+          :active-locale-code="activeLocaleCode"
+          @close="isCreateCategoryDialogOpen = false"
+        />
+      </OnClickOutside>
    </div>
    <div v-else class="relative flex items-center gap-2">
      <OnClickOutside @trigger="isEditCategoryDialogOpen = false">
@@ -8,10 +8,6 @@ const props = defineProps({
    type: Array,
    required: true,
  },
-  disableDrag: {
-    type: Boolean,
-    default: false,
-  },
 });

 const emit = defineEmits(['click', 'action', 'reorder']);
@@ -19,7 +15,7 @@ const emit = defineEmits(['click', 'action', 'reorder']);
 const localCategories = ref(props.categories);

 const dragEnabled = computed(() => {
-  return !props.disableDrag && localCategories.value?.length > 1;
+  return localCategories.value?.length > 1;
 });

 const handleClick = slug => {
@@ -72,7 +68,6 @@ watch(
          :id="element.id"
          :title="element.name"
          :icon="element.icon"
-          :icon-color="element.icon_color"
          :description="element.description"
          :articles-count="element.meta?.articles_count || 0"
          :slug="element.slug"
@@ -52,8 +52,8 @@ const activeLocaleCode = computed(() => activeLocale.value?.code ?? '');
 const onUpdateCategory = async () => {
  if (!categoryFormRef.value) return;
  const { state } = categoryFormRef.value;
-  const { id, name, slug, icon, iconColor, description } = state;
-  const categoryData = { name, icon, icon_color: iconColor, slug, description };
+  const { id, name, slug, icon, description } = state;
+  const categoryData = { name, icon, slug, description };
  categoryData.id = id;

  try {
@@ -1,98 +0,0 @@
-<script setup>
-import { ref, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useStore } from 'dashboard/composables/store';
-import { useAlert } from 'dashboard/composables';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-
-const props = defineProps({
-  portal: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const { t } = useI18n();
-const store = useStore();
-
-const dialogRef = ref(null);
-const activeLocale = ref('');
-const name = ref('');
-const pageTitle = ref('');
-const headerText = ref('');
-
-const localeTranslations = computed(
-  () => props.portal?.config?.locale_translations || {}
-);
-
-const openForLocale = localeCode => {
-  const existing = localeTranslations.value[localeCode] || {};
-  activeLocale.value = localeCode;
-  name.value = existing.name || '';
-  pageTitle.value = existing.page_title || '';
-  headerText.value = existing.header_text || '';
-  dialogRef.value?.open();
-};
-
-const onConfirm = async () => {
-  const translations = { ...localeTranslations.value };
-  const fields = {};
-  if (name.value.trim()) fields.name = name.value.trim();
-  if (pageTitle.value.trim()) fields.page_title = pageTitle.value.trim();
-  if (headerText.value.trim()) fields.header_text = headerText.value.trim();
-
-  if (Object.keys(fields).length) {
-    translations[activeLocale.value] = fields;
-  } else {
-    delete translations[activeLocale.value];
-  }
-
-  try {
-    await store.dispatch('portals/update', {
-      portalSlug: props.portal?.slug,
-      config: { locale_translations: translations },
-    });
-    dialogRef.value?.close();
-    useAlert(t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.API.SUCCESS_MESSAGE'));
-  } catch (error) {
-    useAlert(
-      error?.message ||
-        t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.API.ERROR_MESSAGE')
-    );
-  }
-};
-
-defineExpose({ openForLocale });
-</script>
-
-<template>
-  <Dialog
-    ref="dialogRef"
-    type="edit"
-    :title="t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.TITLE')"
-    :description="t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.DESCRIPTION')"
-    @confirm="onConfirm"
-  >
-    <div class="flex flex-col gap-4">
-      <div class="flex flex-col gap-1">
-        <label class="text-sm font-medium text-n-slate-12">
-          {{ t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.NAME.LABEL') }}
-        </label>
-        <Input v-model="name" :placeholder="portal.name" />
-      </div>
-      <div class="flex flex-col gap-1">
-        <label class="text-sm font-medium text-n-slate-12">
-          {{ t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.PAGE_TITLE.LABEL') }}
-        </label>
-        <Input v-model="pageTitle" :placeholder="portal.page_title" />
-      </div>
-      <div class="flex flex-col gap-1">
-        <label class="text-sm font-medium text-n-slate-12">
-          {{ t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.HEADER_TEXT.LABEL') }}
-        </label>
-        <Input v-model="headerText" :placeholder="portal.header_text" />
-      </div>
-    </div>
-  </Dialog>
-</template>
@@ -1,7 +1,5 @@
 <script setup>
-import { ref } from 'vue';
 import LocaleCard from 'dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue';
-import LocaleContentDialog from 'dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleContentDialog.vue';
 import { useStore } from 'dashboard/composables/store';
 import { useAlert, useTrack } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
@@ -25,8 +23,6 @@ const { t } = useI18n();
 const route = useRoute();
 const { uiSettings, updateUISettings } = useUISettings();

-const contentDialogRef = ref(null);
-
 const isLocaleDefault = code => {
  return props.portal?.meta?.default_locale === code;
 };
@@ -152,8 +148,6 @@ const handleAction = ({ action }, localeCode) => {
    moveLocaleToDraft({ localeCode: localeCode });
  } else if (action === 'publish-locale') {
    publishLocale({ localeCode: localeCode });
-  } else if (action === 'customize-content') {
-    contentDialogRef.value.openForLocale(localeCode);
  } else if (action === 'delete') {
    deletePortalLocale({ localeCode: localeCode });
  }
@@ -173,6 +167,5 @@ const handleAction = ({ action }, localeCode) => {
      :category-count="locale.categoriesCount || 0"
      @action="handleAction($event, locale.code)"
    />
-    <LocaleContentDialog ref="contentDialogRef" :portal="portal" />
  </ul>
 </template>
@@ -2,12 +2,8 @@
 import { computed, ref } from 'vue';
 import { useMapGetter } from 'dashboard/composables/store.js';

-import { useI18n } from 'vue-i18n';
-
 import HelpCenterLayout from 'dashboard/components-next/HelpCenter/HelpCenterLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import LocaleList from 'dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleList.vue';
 import AddLocaleDialog from 'dashboard/components-next/HelpCenter/Pages/LocalePage/AddLocaleDialog.vue';
@@ -23,10 +19,7 @@ const props = defineProps({
  },
 });

-const { t } = useI18n();
-
 const addLocaleDialogRef = ref(null);
-const searchQuery = ref('');

 const isSwitchingPortal = useMapGetter('portals/isSwitchingPortal');

@@ -35,19 +28,6 @@ const openAddLocaleDialog = () => {
 };

 const localeCount = computed(() => props.locales?.length);
-
-const filteredLocales = computed(() => {
-  const query = searchQuery.value.trim().toLowerCase();
-  if (!query) return props.locales;
-  return props.locales.filter(
-    locale =>
-      locale.name?.toLowerCase().includes(query) ||
-      locale.code?.toLowerCase().includes(query)
-  );
-});
-
-const isSearching = computed(() => searchQuery.value.trim().length > 0);
-const hasResults = computed(() => filteredLocales.value?.length > 0);
 </script>

 <template>
@@ -59,21 +39,12 @@ const hasResults = computed(() => filteredLocales.value?.length > 0);
            {{ $t('HELP_CENTER.LOCALES_PAGE.LOCALES_COUNT', localeCount) }}
          </span>
        </div>
-        <div class="flex items-center gap-2">
-          <Input
-            v-model="searchQuery"
-            :placeholder="$t('HELP_CENTER.LOCALES_PAGE.SEARCH_PLACEHOLDER')"
-            type="search"
-            size="sm"
-            class="w-48"
-          />
-          <Button
-            :label="$t('HELP_CENTER.LOCALES_PAGE.NEW_LOCALE_BUTTON_TEXT')"
-            icon="i-lucide-plus"
-            size="sm"
-            @click="openAddLocaleDialog"
-          />
-        </div>
+        <Button
+          :label="$t('HELP_CENTER.LOCALES_PAGE.NEW_LOCALE_BUTTON_TEXT')"
+          icon="i-lucide-plus"
+          size="sm"
+          @click="openAddLocaleDialog"
+        />
      </div>
    </template>
    <template #content>
@@ -83,13 +54,7 @@ const hasResults = computed(() => filteredLocales.value?.length > 0);
      >
        <Spinner />
      </div>
-      <EmptyStateLayout
-        v-else-if="isSearching && !hasResults"
-        :title="t('HELP_CENTER.LOCALES_PAGE.SEARCH_EMPTY_STATE.TITLE')"
-        :subtitle="t('HELP_CENTER.LOCALES_PAGE.SEARCH_EMPTY_STATE.SUBTITLE')"
-        :show-backdrop="false"
-      />
-      <LocaleList v-else :locales="filteredLocales" :portal="portal" />
+      <LocaleList v-else :locales="locales" :portal="portal" />
    </template>
    <AddLocaleDialog ref="addLocaleDialogRef" :portal="portal" />
  </HelpCenterLayout>
@@ -53,9 +53,8 @@ const generateUid = () => {
 const uploadAttachment = ref(null);
 const isEmojiPickerOpen = ref(false);

-const EmojiIconPicker = defineAsyncComponent(
-  () =>
-    import('dashboard/components-next/emoji-icon-picker/EmojiIconPicker.vue')
+const EmojiInput = defineAsyncComponent(
+  () => import('shared/components/emoji/EmojiInput.vue')
 );

 const {
@@ -216,11 +215,10 @@ useEventListener(document, 'paste', onPaste);
          class="!w-10"
          @click="isEmojiPickerOpen = !isEmojiPickerOpen"
        />
-        <EmojiIconPicker
+        <EmojiInput
          v-if="isEmojiPickerOpen"
-          mode="emoji"
          class="!top-auto !bottom-full mb-1.5 ltr:left-0 rtl:right-0"
-          @select="onClickInsertEmoji($event.value)"
+          :on-click="onClickInsertEmoji"
        />
      </div>
      <FileUpload
@@ -182,10 +182,7 @@ const MIN_SEARCH_LENGTH = 2;
 export const createContactSearcher = () => {
  let controller = null;

-  return async (
-    query,
-    { skipMinLength = false, reachableOnly = true } = {}
-  ) => {
+  return async (query, { skipMinLength = false } = {}) => {
    const trimmed = typeof query === 'string' ? query.trim() : '';

    controller?.abort();
@@ -202,8 +199,6 @@ export const createContactSearcher = () => {
      } = await ContactAPI.search(trimmed, 1, 'name', '', { signal });

      const camelCasedPayload = camelcaseKeys(payload, { deep: true });
-      if (!reachableOnly) return camelCasedPayload || [];
-
      // Filter contacts that have either phone_number or email
      const filteredPayload = camelCasedPayload?.filter(
        contact => contact.phoneNumber || contact.email
@@ -1,175 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useAlert } from 'dashboard/composables';
-import { formatBytes } from 'shared/helpers/FileHelper';
-import { dynamicTime, shortTimestamp } from 'shared/helpers/timeHelper';
-import { downloadFile } from '@chatwoot/utils';
-import {
-  MEDIA_TYPES,
-  NON_FILE_TYPES,
-} from 'dashboard/components-next/message/constants';
-
-import FileIcon from 'next/icon/FileIcon.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  attachments: { type: Array, default: () => [] },
-  peekLimit: { type: Number, default: 0 },
-  showJumpToMessage: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['select', 'jumpToMessage']);
-
-const { t } = useI18n();
-
-const fileAttachments = computed(() =>
-  [...props.attachments]
-    .filter(
-      a =>
-        a.data_url &&
-        !MEDIA_TYPES.includes(a.file_type) &&
-        !NON_FILE_TYPES.includes(a.file_type)
-    )
-    .sort((a, b) => (b.created_at || 0) - (a.created_at || 0))
-);
-
-const showAll = ref(false);
-const downloadingId = ref(null);
-
-const isPeekable = computed(() => props.peekLimit > 0);
-
-const visibleFiles = computed(() => {
-  if (!isPeekable.value || showAll.value) return fileAttachments.value;
-  return fileAttachments.value.slice(0, props.peekLimit);
-});
-
-const fileNameFromUrl = url => {
-  if (!url) return '';
-  const name = url.split('/').pop();
-  return name ? decodeURIComponent(name) : '';
-};
-
-const displayName = attachment =>
-  fileNameFromUrl(attachment.data_url) ||
-  t('CONVERSATION_SIDEBAR.SHARED_FILES.UNTITLED_FILE');
-
-const displaySize = attachment => {
-  if (attachment.file_size) return formatBytes(attachment.file_size);
-  if (attachment.extension) return attachment.extension.toUpperCase();
-  return '—';
-};
-
-const displayTime = attachment => {
-  if (!attachment.created_at) return '';
-  return shortTimestamp(dynamicTime(attachment.created_at), true);
-};
-
-const onActivate = attachment => emit('select', attachment);
-
-const onDownloadFile = async attachment => {
-  const { id, file_type: type, data_url: url, extension } = attachment;
-  try {
-    downloadingId.value = id;
-    await downloadFile({ url, type, extension });
-  } catch (error) {
-    useAlert(t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD_ERROR'));
-  } finally {
-    downloadingId.value = null;
-  }
-};
-</script>
-
-<template>
-  <section v-if="fileAttachments.length" class="flex flex-col gap-2.5">
-    <header class="flex items-center justify-between px-0.5">
-      <h4
-        class="text-xs font-semibold tracking-wider uppercase text-n-slate-11"
-      >
-        {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.FILES_HEADING') }}
-        <span
-          class="ms-1 font-medium tracking-normal normal-case text-n-slate-10"
-        >
-          {{ fileAttachments.length }}
-        </span>
-      </h4>
-      <NextButton
-        v-if="isPeekable && fileAttachments.length > peekLimit"
-        ghost
-        slate
-        xs
-        trailing-icon
-        :icon="showAll ? 'i-lucide-chevron-up' : 'i-lucide-chevron-right'"
-        :label="
-          showAll
-            ? t('CONVERSATION_SIDEBAR.SHARED_FILES.SHOW_LESS')
-            : t('CONVERSATION_SIDEBAR.SHARED_FILES.VIEW_ALL')
-        "
-        @click="showAll = !showAll"
-      />
-    </header>
-    <ul class="flex flex-col gap-0.5">
-      <li
-        v-for="attachment in visibleFiles"
-        :key="attachment.id"
-        role="button"
-        tabindex="0"
-        class="flex items-center gap-3 px-2 py-2 transition-colors rounded-lg cursor-pointer hover:bg-n-slate-3 group focus:outline-none focus-visible:ring-2 focus-visible:ring-n-blue-9"
-        @click="onActivate(attachment)"
-        @keydown.enter="onActivate(attachment)"
-        @keydown.space.prevent="onActivate(attachment)"
-      >
-        <div
-          class="flex items-center justify-center rounded-lg size-9 shrink-0 bg-gradient-to-br from-n-slate-3 to-n-slate-4 ring-1 ring-inset ring-n-slate-4/40"
-        >
-          <FileIcon
-            :file-type="attachment.extension?.toLowerCase() || ''"
-            class="size-4 text-n-slate-11"
-          />
-        </div>
-        <div class="flex-1 min-w-0">
-          <p class="text-sm font-medium truncate text-n-slate-12 mb-1">
-            {{ displayName(attachment) }}
-          </p>
-          <p class="text-xs text-n-slate-11">
-            {{ displaySize(attachment) }}
-            <template v-if="displayTime(attachment)">
-              · {{ displayTime(attachment) }}
-            </template>
-          </p>
-        </div>
-        <div class="flex items-center gap-1">
-          <NextButton
-            v-if="showJumpToMessage && attachment.message_id"
-            v-tooltip.top="{
-              content: t('CONVERSATION_SIDEBAR.SHARED_FILES.JUMP_TO_MESSAGE'),
-              delay: { show: 500, hide: 0 },
-            }"
-            ghost
-            slate
-            sm
-            icon="i-lucide-external-link"
-            class="opacity-0 group-hover:opacity-100"
-            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.JUMP_TO_MESSAGE')"
-            @click.stop="emit('jumpToMessage', attachment)"
-            @keydown.enter.stop
-            @keydown.space.stop
-          />
-          <NextButton
-            ghost
-            slate
-            sm
-            icon="i-lucide-download"
-            class="opacity-0 group-hover:opacity-100"
-            :is-loading="downloadingId === attachment.id"
-            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD')"
-            @click.stop="onDownloadFile(attachment)"
-            @keydown.enter.stop
-            @keydown.space.stop
-          />
-        </div>
-      </li>
-    </ul>
-  </section>
-  <template v-else />
-</template>
@@ -1,305 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useAlert } from 'dashboard/composables';
-import {
-  dynamicTime,
-  formatDuration,
-  shortTimestamp,
-} from 'shared/helpers/timeHelper';
-import { downloadFile } from '@chatwoot/utils';
-import {
-  ATTACHMENT_TYPES,
-  MEDIA_TYPES,
-} from 'dashboard/components-next/message/constants';
-
-import Icon from 'next/icon/Icon.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  attachments: { type: Array, default: () => [] },
-  peekLimit: { type: Number, default: 0 },
-  showJumpToMessage: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['select', 'jumpToMessage']);
-
-const { t } = useI18n();
-
-const mediaAttachments = computed(() =>
-  [...props.attachments]
-    .filter(a => a.data_url && MEDIA_TYPES.includes(a.file_type))
-    .sort((a, b) => (b.created_at || 0) - (a.created_at || 0))
-);
-
-const showAll = ref(false);
-const failedThumbs = ref(new Set());
-const failedPreviews = ref(new Set());
-const durations = ref({});
-const downloadingId = ref(null);
-
-const isPeekable = computed(() => props.peekLimit > 0);
-
-const visibleMedia = computed(() => {
-  if (!isPeekable.value || showAll.value) return mediaAttachments.value;
-  return mediaAttachments.value.slice(0, props.peekLimit);
-});
-
-const overflow = computed(() => {
-  if (!isPeekable.value) return 0;
-  const total = mediaAttachments.value.length;
-  return total > props.peekLimit ? total - (props.peekLimit - 1) : 0;
-});
-
-const fileNameFromUrl = url => {
-  if (!url) return '';
-  const name = url.split('/').pop();
-  return name ? decodeURIComponent(name) : '';
-};
-
-const isVideoType = type =>
-  [ATTACHMENT_TYPES.VIDEO, ATTACHMENT_TYPES.IG_REEL].includes(type);
-const isAudioType = type => type === ATTACHMENT_TYPES.AUDIO;
-const isPlayableType = type => isVideoType(type) || isAudioType(type);
-
-const imagePreviewSrc = ({
-  id,
-  file_type: type,
-  thumb_url: thumbUrl,
-  data_url: dataUrl,
-}) => {
-  const canUseThumb = thumbUrl && !failedThumbs.value.has(id);
-  if (type === ATTACHMENT_TYPES.IMAGE) return canUseThumb ? thumbUrl : dataUrl;
-  if (isVideoType(type)) return canUseThumb ? thumbUrl : null;
-  return null;
-};
-
-const onPreviewError = ({
-  id,
-  file_type: type,
-  thumb_url: thumbUrl,
-  data_url: dataUrl,
-}) => {
-  const canRetryWithFull = thumbUrl && !failedThumbs.value.has(id) && dataUrl;
-  if (
-    canRetryWithFull &&
-    (type === ATTACHMENT_TYPES.IMAGE || isVideoType(type))
-  ) {
-    failedThumbs.value.add(id);
-    return;
-  }
-  failedPreviews.value.add(id);
-};
-
-const hasPreview = attachment =>
-  !!imagePreviewSrc(attachment) && !failedPreviews.value.has(attachment.id);
-
-const hasVideoPreview = attachment =>
-  isVideoType(attachment.file_type) &&
-  attachment.data_url &&
-  !failedPreviews.value.has(attachment.id);
-
-const fallbackIcon = type => {
-  if (isAudioType(type)) return 'i-lucide-music';
-  if (isVideoType(type)) return 'i-lucide-video';
-  return 'i-lucide-image';
-};
-
-const onLoadedMetadata = (attachment, event) => {
-  const seconds = event.target?.duration;
-  if (Number.isFinite(seconds) && seconds > 0) {
-    durations.value[attachment.id] = seconds;
-  }
-};
-
-const displayDuration = attachment => {
-  const seconds = durations.value[attachment.id];
-  return seconds ? formatDuration(Math.round(seconds)) : '';
-};
-
-const displayTime = attachment => {
-  if (!attachment.created_at) return '';
-  return shortTimestamp(dynamicTime(attachment.created_at), true);
-};
-
-const isOverflowTile = index =>
-  isPeekable.value &&
-  !showAll.value &&
-  overflow.value > 0 &&
-  index === props.peekLimit - 1;
-
-const onTileActivate = (attachment, index) => {
-  if (isOverflowTile(index)) {
-    showAll.value = true;
-    return;
-  }
-  emit('select', attachment);
-};
-
-const onDownloadFile = async attachment => {
-  const { id, file_type: type, data_url: url, extension } = attachment;
-  try {
-    downloadingId.value = id;
-    await downloadFile({ url, type, extension });
-  } catch (error) {
-    useAlert(t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD_ERROR'));
-  } finally {
-    downloadingId.value = null;
-  }
-};
-</script>
-
-<template>
-  <section v-if="mediaAttachments.length" class="flex flex-col gap-2.5">
-    <header class="flex items-center justify-between px-0.5">
-      <h4
-        class="text-xs font-semibold tracking-wider uppercase text-n-slate-11"
-      >
-        {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.MEDIA_HEADING') }}
-        <span
-          class="ms-1 font-medium tracking-normal normal-case text-n-slate-10"
-        >
-          {{ mediaAttachments.length }}
-        </span>
-      </h4>
-      <NextButton
-        v-if="overflow > 0"
-        ghost
-        slate
-        xs
-        trailing-icon
-        :icon="showAll ? 'i-lucide-chevron-up' : 'i-lucide-chevron-right'"
-        :label="
-          showAll
-            ? t('CONVERSATION_SIDEBAR.SHARED_FILES.SHOW_LESS')
-            : t('CONVERSATION_SIDEBAR.SHARED_FILES.VIEW_ALL')
-        "
-        @click="showAll = !showAll"
-      />
-    </header>
-    <div class="grid grid-cols-3 gap-2">
-      <div
-        v-for="(attachment, index) in visibleMedia"
-        :key="attachment.id"
-        role="button"
-        tabindex="0"
-        class="relative w-full overflow-hidden transition-all duration-200 rounded-lg cursor-pointer aspect-square bg-n-slate-3 shadow-sm hover:shadow-md hover:-translate-y-px group focus:outline-none focus-visible:ring-2 focus-visible:ring-n-blue-9"
-        @click="onTileActivate(attachment, index)"
-        @keydown.enter="onTileActivate(attachment, index)"
-        @keydown.space.prevent="onTileActivate(attachment, index)"
-      >
-        <template v-if="!isOverflowTile(index)">
-          <img
-            v-if="hasPreview(attachment)"
-            :src="imagePreviewSrc(attachment)"
-            class="object-cover w-full h-full transition-transform duration-300 group-hover:scale-110"
-            loading="lazy"
-            :alt="fileNameFromUrl(attachment.data_url)"
-            @error="onPreviewError(attachment)"
-          />
-          <video
-            v-else-if="hasVideoPreview(attachment)"
-            :src="`${attachment.data_url}#t=0.1`"
-            preload="metadata"
-            muted
-            playsinline
-            class="object-cover w-full h-full transition-transform duration-300 group-hover:scale-110 pointer-events-none"
-            @loadedmetadata="onLoadedMetadata(attachment, $event)"
-            @error="onPreviewError(attachment)"
-          />
-          <div
-            v-else
-            class="flex items-center justify-center w-full h-full bg-gradient-to-br from-n-slate-3 to-n-slate-4"
-          >
-            <Icon
-              :icon="fallbackIcon(attachment.file_type)"
-              class="size-6 text-n-slate-11"
-            />
-          </div>
-
-          <audio
-            v-if="isAudioType(attachment.file_type) && attachment.data_url"
-            :src="attachment.data_url"
-            preload="metadata"
-            class="hidden"
-            @loadedmetadata="onLoadedMetadata(attachment, $event)"
-          />
-
-          <div
-            class="absolute inset-0 transition-opacity duration-200 opacity-0 pointer-events-none group-hover:opacity-100 bg-gradient-to-t from-black/40 via-transparent to-transparent"
-          />
-
-          <div
-            v-if="hasVideoPreview(attachment)"
-            class="absolute inset-0 flex items-center justify-center pointer-events-none bg-gradient-to-t from-black/30 via-transparent to-transparent"
-          >
-            <div
-              class="flex items-center justify-center rounded-full size-7 bg-white/95 shadow-md"
-            >
-              <Icon icon="i-lucide-play" class="ms-0.5 size-3.5 text-n-black" />
-            </div>
-          </div>
-
-          <span
-            v-if="
-              isPlayableType(attachment.file_type) &&
-              displayDuration(attachment)
-            "
-            class="absolute text-xxs font-medium tabular-nums transition-opacity bottom-1.5 ltr:right-1.5 rtl:left-1.5 text-white [text-shadow:_0_1px_3px_rgba(0,0,0,0.95),_0_0_10px_rgba(0,0,0,0.7)] group-hover:opacity-0"
-          >
-            {{ displayDuration(attachment) }}
-          </span>
-
-          <span
-            v-if="displayTime(attachment)"
-            class="absolute text-xxs font-medium transition-opacity opacity-0 bottom-1.5 ltr:left-1.5 rtl:right-1.5 text-white [text-shadow:_0_1px_3px_rgba(0,0,0,0.95),_0_0_10px_rgba(0,0,0,0.7)] group-hover:opacity-100"
-          >
-            {{ displayTime(attachment) }}
-          </span>
-
-          <button
-            type="button"
-            class="absolute flex items-center justify-center !p-px transition-all rounded-full opacity-0 bottom-1.5 ltr:right-1.5 rtl:left-1.5 size-6 bg-white/95 shadow-md group-hover:opacity-100 hover:bg-white disabled:opacity-50"
-            :disabled="downloadingId === attachment.id"
-            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD')"
-            @click.stop="onDownloadFile(attachment)"
-            @keydown.enter.stop
-            @keydown.space.stop
-          >
-            <Icon icon="i-lucide-download" class="size-3 text-n-black" />
-          </button>
-
-          <button
-            v-if="showJumpToMessage && attachment.message_id"
-            v-tooltip.top="{
-              content: t('CONVERSATION_SIDEBAR.SHARED_FILES.JUMP_TO_MESSAGE'),
-              delay: { show: 500, hide: 0 },
-            }"
-            type="button"
-            class="absolute flex items-center justify-center !p-px transition-all rounded-full opacity-0 top-1.5 ltr:right-1.5 rtl:left-1.5 size-6 bg-white/95 shadow-md group-hover:opacity-100 hover:bg-white"
-            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.JUMP_TO_MESSAGE')"
-            @click.stop="emit('jumpToMessage', attachment)"
-            @keydown.enter.stop
-            @keydown.space.stop
-          >
-            <Icon icon="i-lucide-external-link" class="size-3 text-n-black" />
-          </button>
-        </template>
-
-        <div
-          v-if="isOverflowTile(index)"
-          class="absolute inset-0 flex items-center justify-center bg-n-slate-5"
-        >
-          <span class="text-base font-semibold text-n-slate-12">
-            {{
-              t('CONVERSATION_SIDEBAR.SHARED_FILES.MORE_COUNT', {
-                count: overflow,
-              })
-            }}
-          </span>
-        </div>
-      </div>
-    </div>
-  </section>
-  <template v-else />
-</template>
@@ -2,7 +2,6 @@
 import { useI18n } from 'vue-i18n';

 import Icon from 'dashboard/components-next/icon/Icon.vue';
-import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';

 defineProps({
  items: {
@@ -48,17 +47,8 @@ const onClick = (item, index) => {
        </button>

        <!-- The last breadcrumb item is plain text -->
-        <span
-          v-else
-          class="inline-flex items-center gap-1 text-sm truncate min-w-0"
-        >
-          <EmojiIcon
-            v-if="item.emoji"
-            :value="item.emoji"
-            :color="item.iconColor"
-            class="flex-shrink-0 size-4"
-          />
-          <span class="truncate text-n-slate-12">{{ item.label }}</span>
+        <span v-else class="text-sm truncate text-n-slate-12 min-w-0 block">
+          {{ item.emoji ? item.emoji : '' }} {{ item.label }}
        </span>
      </li>
    </ol>
@@ -75,11 +75,11 @@ const channelIcon = computed(() => {

 <template>
  <div
-    class="flex flex-col gap-1 pt-4 bg-n-call-widget rounded-2xl shadow-xl outline outline-1 outline-n-call-widget-border backdrop-blur-md"
+    class="flex flex-col gap-2 pt-4 bg-n-solid-2/95 rounded-2xl shadow-xl outline outline-1 outline-n-strong backdrop-blur-md"
    :class="call?.conversationId ? 'pb-2' : 'pb-4'"
  >
    <!-- Top section: status badge + location/inbox + duration -->
-    <div class="flex flex-col gap-3 pb-3 border-b border-n-call-widget-border">
+    <div class="flex flex-col gap-3">
      <div class="flex items-center gap-2 px-4">
        <!-- Ongoing: status badge on left -->
        <div v-if="isOngoing" class="flex items-center gap-1.5 shrink-0">
@@ -100,10 +100,10 @@ const channelIcon = computed(() => {
          <Icon
            v-else-if="!isOngoing"
            :icon="channelIcon"
-            class="size-3.5 text-n-call-widget-sub-text shrink-0"
+            class="size-3.5 text-n-slate-10 shrink-0"
          />
          <span
-            class="text-xs font-medium text-n-call-widget-sub-text tracking-tight truncate"
+            class="text-xs font-medium text-n-slate-11 tracking-tight truncate"
          >
            {{ callInfo.location }}
          </span>
@@ -112,7 +112,7 @@ const channelIcon = computed(() => {
        <!-- Ongoing: duration on right -->
        <p
          v-if="isOngoing"
-          class="font-display text-base font-medium text-n-call-widget-sub-text shrink-0 mb-0 tabular-nums tracking-tight"
+          class="font-display text-base font-medium text-n-slate-11 shrink-0 mb-0 tabular-nums tracking-tight"
        >
          {{ duration }}
        </p>
@@ -132,7 +132,7 @@ const channelIcon = computed(() => {
            slate
            ghost
            xs
-            class="!rounded-full -my-1 -me-1 !text-n-call-widget-sub-text"
+            class="!rounded-full -my-1"
            @click="$emit('dismiss')"
          />
        </div>
@@ -149,13 +149,13 @@ const channelIcon = computed(() => {
        </div>
        <div class="flex-1 min-w-0">
          <p
-            class="font-display text-sm font-medium text-n-call-widget-text truncate mb-0.5 tracking-tight leading-tight"
+            class="font-display text-sm font-medium text-n-slate-12 truncate mb-0.5 tracking-tight leading-tight"
          >
            {{ callInfo.contactName }}
          </p>
          <p
            v-if="callInfo.phoneNumber"
-            class="text-sm text-n-call-widget-sub-text truncate mb-0 tracking-tight leading-tight"
+            class="text-sm text-n-slate-11 truncate mb-0 tracking-tight leading-tight"
          >
            {{ callInfo.phoneNumber }}
          </p>
@@ -197,9 +197,9 @@ const channelIcon = computed(() => {
                ? $t('CONVERSATION.VOICE_WIDGET.END_CALL')
                : $t('CONVERSATION.VOICE_WIDGET.REJECT_CALL')
            "
-            icon="i-ph-phone-bold"
+            icon="i-ph-phone-x-bold"
            ruby
-            class="!rounded-full rotate-[135deg]"
+            class="!rounded-full rotate-[134deg]"
            @click="isOngoing ? $emit('end') : $emit('reject')"
          />
        </div>
@@ -217,23 +217,23 @@ const channelIcon = computed(() => {
    >
      <template #icon>
        <span
-          class="flex items-center gap-1 text-n-call-widget-sub-text group-hover:text-n-call-widget-text"
+          class="flex items-center gap-1 text-n-slate-11 group-hover:text-n-slate-12"
        >
          <Icon
            icon="i-ph-chat-circle-text-bold"
-            class="size-3.5 text-n-call-widget-sub-text shrink-0"
+            class="size-3.5 text-n-slate-11 shrink-0"
          />
          <span class="text-sm tracking-tight tabular-nums">
            #{{ call.conversationId }}
          </span>
          <Icon
            icon="i-ph-caret-right-bold"
-            class="size-3 text-n-call-widget-sub-text shrink-0"
+            class="size-3 text-n-slate-11 shrink-0"
          />
        </span>
      </template>
      <span
-        class="text-sm text-n-call-widget-sub-text tracking-tight group-hover:text-n-call-widget-text"
+        class="text-sm text-n-slate-11 tracking-tight group-hover:text-n-slate-12"
      >
        {{ $t('CONVERSATION.VOICE_WIDGET.GO_TO_CONVERSATION') }}
      </span>
@@ -4,7 +4,6 @@ import { useRoute, useRouter } from 'vue-router';
 import { useStore } from 'vuex';
 import { useCallSession } from 'dashboard/composables/useCallSession';
 import { setWhatsappCallMuted } from 'dashboard/composables/useWhatsappCallSession';
-import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
 import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
 import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
 import { VOICE_CALL_DIRECTION } from 'dashboard/components-next/message/constants';
@@ -12,7 +11,7 @@ import WindowVisibilityHelper from 'dashboard/helper/AudioAlerts/WindowVisibilit
 import CallCard from 'dashboard/components-next/call/CallCard.vue';
 import countriesList from 'shared/constants/countries.js';

-const RINGTONE_URL = '/audio/dashboard/ringtone.mp3';
+const RINGTONE_URL = '/audio/dashboard/bell.mp3';

 const route = useRoute();
 const router = useRouter();
@@ -30,8 +29,8 @@ const {
  formattedCallDuration,
 } = useCallSession();

-// Mute routes by provider: WhatsApp toggles the local mic track, Twilio uses
-// the Voice SDK connection's native mute. Both surface the same button.
+// Mute is currently WhatsApp-only — Twilio calls are mediated server-side and
+// don't expose a mic track on the browser side.
 const isMuted = ref(false);
 const isWhatsappActive = computed(
  () => activeCall.value?.provider === VOICE_CALL_PROVIDERS.WHATSAPP
@@ -64,11 +63,7 @@ const stackedCardState = call =>

 const toggleMute = () => {
  isMuted.value = !isMuted.value;
-  if (isWhatsappActive.value) {
-    setWhatsappCallMuted(isMuted.value);
-  } else {
-    TwilioVoiceClient.setMuted(isMuted.value);
-  }
+  setWhatsappCallMuted(isMuted.value);
 };

 watch(hasActiveCall, active => {
@@ -261,7 +256,7 @@ onBeforeUnmount(stopRingtone);
      :call-info="getCallInfo(activeCall || primaryIncomingCall)"
      :duration="hasActiveCall ? formattedCallDuration : ''"
      :is-muted="isMuted"
-      :show-mute="hasActiveCall"
+      :show-mute="hasActiveCall && isWhatsappActive"
      @accept="handleJoinCall(primaryIncomingCall)"
      @reject="rejectIncomingCall(primaryIncomingCall?.callSid)"
      @dismiss="dismissCall(primaryIncomingCall?.callSid)"
@@ -14,9 +14,6 @@ const props = defineProps({
      value.every(option => 'value' in option && 'label' in option),
  },
  placeholder: { type: String, default: '' },
-  // Fallback label shown when the selected value is not in `options` yet
-  // (e.g. API-backed lists that load lazily on open).
-  displayLabel: { type: String, default: '' },
  modelValue: { type: [String, Number], default: '' },
  disabled: { type: Boolean, default: false },
  searchPlaceholder: { type: String, default: '' },
@@ -26,7 +23,7 @@ const props = defineProps({
  useApiResults: { type: Boolean, default: false }, // useApiResults prop to determine if search is handled by API
 });

-const emit = defineEmits(['update:modelValue', 'search', 'open']);
+const emit = defineEmits(['update:modelValue', 'search']);

 const { t } = useI18n();

@@ -55,7 +52,7 @@ const selectedLabel = computed(() => {
  const selected = props.options.find(
    option => option.value === selectedValue.value
  );
-  return selected?.label ?? (props.displayLabel || selectPlaceholder.value);
+  return selected?.label ?? selectPlaceholder.value;
 });

 const selectOption = option => {
@@ -75,7 +72,6 @@ const toggleDropdown = () => {
  open.value = !open.value;
  if (open.value) {
    search.value = '';
-    emit('open');
    nextTick(() => dropdownRef.value?.focus());
  }
 };
@@ -87,7 +87,7 @@ defineExpose({
        }"
        role="option"
        :aria-selected="isSelected(option)"
-        @click.stop="emit('select', option)"
+        @click="emit('select', option)"
      >
        <span
          :class="{
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .15.1
 .14.1