refactor(voice): make the whole call bubble the join target and switch active calls

- The bubble itself is now the click target with an inline Join/Rejoin
  caption, matching the original design intent — discoverable on hover
  without a separate footer button.
- If the agent already has a different active call, end it first so the
  switch is clean (mirrors FloatingCallWidget.handleJoinCall).

app/javascript/dashboard/components-next/message/bubbles/VoiceCall.vue

@@ -4,6 +4,8 @@ import { useI18n } from 'vue-i18n';
 import { useStore } from 'vuex';
 import { useMessageContext } from '../provider.js';
 import { VOICE_CALL_STATUS } from '../constants';
+import { useCallSession } from 'dashboard/composables/useCallSession';
+import { canCurrentUserJoinCall } from 'dashboard/helper/voice';
 
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import BaseBubble from 'next/message/bubbles/Base.vue';
@@ -27,9 +29,19 @@ const BG_COLOR_MAP = {
   [VOICE_CALL_STATUS.FAILED]: 'bg-n-ruby-9',
 };
 
+const JOINABLE_STATUSES = [
+  VOICE_CALL_STATUS.RINGING,
+  VOICE_CALL_STATUS.IN_PROGRESS,
+];
+
 const { t } = useI18n();
 const store = useStore();
-const { call, conversationId, currentUserId } = useMessageContext();
+const { call, conversationId, currentUserId, inboxId, sender } =
+  useMessageContext();
+const { activeCall, hasActiveCall, isJoining, joinCall, endCall } =
+  useCallSession({
+    manageSessionState: false,
+  });
 
 const status = computed(() => call.value?.status);
 const isOutbound = computed(() => call.value?.direction === 'outgoing');
@@ -104,11 +116,83 @@ const iconName = computed(() => {
 });
 
 const bgColor = computed(() => BG_COLOR_MAP[status.value] || 'bg-n-teal-9');
+
+const callSid = computed(() => call.value?.provider_call_id);
+const isAlreadyOnThisCall = computed(
+  () => !!callSid.value && activeCall.value?.callSid === callSid.value
+);
+const resolvedInboxId = computed(() => {
+  if (inboxId?.value) return inboxId.value;
+  const conversation = store.getters.getConversationById?.(
+    conversationId?.value
+  );
+  return conversation?.inbox_id || null;
+});
+const conversationForVisibility = computed(() =>
+  store.getters.getConversationById?.(conversationId?.value)
+);
+const isVisibleToCurrentUser = computed(() =>
+  canCurrentUserJoinCall({
+    call: call.value,
+    conversation: conversationForVisibility.value,
+    senderId: sender?.value?.id,
+    currentUserId: currentUserId?.value,
+  })
+);
+const canJoin = computed(
+  () =>
+    JOINABLE_STATUSES.includes(status.value) &&
+    !!callSid.value &&
+    !!resolvedInboxId.value &&
+    !!conversationId?.value &&
+    !isAlreadyOnThisCall.value &&
+    isVisibleToCurrentUser.value
+);
+const joinLabel = computed(() =>
+  status.value === VOICE_CALL_STATUS.IN_PROGRESS && didCurrentUserAnswer.value
+    ? t('CONVERSATION.VOICE_CALL.REJOIN_CALL')
+    : t('CONVERSATION.VOICE_CALL.JOIN_CALL')
+);
+
+const activeConversation = computed(() => {
+  const id = activeCall.value?.conversationId;
+  return id ? store.getters.getConversationById?.(id) : null;
+});
+
+const handleJoinClick = async () => {
+  if (!canJoin.value || isJoining.value) return;
+  if (hasActiveCall.value && activeCall.value?.callSid !== callSid.value) {
+    const activeInboxId = activeConversation.value?.inbox_id;
+    if (activeCall.value?.conversationId && activeInboxId) {
+      await endCall({
+        conversationId: activeCall.value.conversationId,
+        inboxId: activeInboxId,
+        callSid: activeCall.value.callSid,
+      });
+    }
+  }
+  await joinCall({
+    conversationId: conversationId.value,
+    inboxId: resolvedInboxId.value,
+    callSid: callSid.value,
+  });
+};
 </script>
 
 <template>
   <BaseBubble class="p-0 border-none" hide-meta>
-    <div class="flex overflow-hidden flex-col w-full max-w-xs">
+    <button
+      type="button"
+      :disabled="!canJoin || isJoining"
+      data-test-id="voice-call-join"
+      class="flex overflow-hidden flex-col w-full max-w-xs text-left bg-transparent border-none"
+      :class="{
+        'cursor-pointer transition-colors hover:bg-n-alpha-1 active:bg-n-alpha-2':
+          canJoin,
+        'cursor-default': !canJoin,
+      }"
+      @click="handleJoinClick"
+    >
       <div class="flex gap-3 items-center p-3 w-full">
         <div
           class="flex justify-center items-center rounded-full size-10 shrink-0"
@@ -131,8 +215,11 @@ const bgColor = computed(() => BG_COLOR_MAP[status.value] || 'bg-n-teal-9');
           <span class="text-xs text-n-slate-11">
             {{ subtext }}
           </span>
+          <span v-if="canJoin" class="mt-1 text-xs font-medium text-n-teal-10">
+            {{ joinLabel }}
+          </span>
         </div>
       </div>
-    </div>
+    </button>
   </BaseBubble>
 </template>

app/javascript/dashboard/composables/useCallSession.js

@@ -6,7 +6,11 @@ import { useCallsStore } from 'dashboard/stores/calls';
 import { useAlert } from 'dashboard/composables';
 import Timer from 'dashboard/helper/Timer';
 
-export function useCallSession() {
+// `manageSessionState: false` lets sub-consumers (like the timeline VoiceCall
+// bubble) reuse joinCall/activeCall without registering duplicate Twilio
+// listeners or running their own duration timer — only the floating widget
+// owns the session lifecycle.
+export function useCallSession({ manageSessionState = true } = {}) {
   const callsStore = useCallsStore();
   const { t } = useI18n();
   const isJoining = ref(false);
@@ -19,36 +23,38 @@ export function useCallSession() {
   const incomingCalls = computed(() => callsStore.incomingCalls);
   const hasActiveCall = computed(() => callsStore.hasActiveCall);
 
-  watch(
+  if (manageSessionState) {
-    hasActiveCall,
+    watch(
-    active => {
+      hasActiveCall,
-      if (active) {
+      active => {
-        durationTimer.start();
+        if (active) {
-      } else {
+          durationTimer.start();
-        durationTimer.stop();
+        } else {
-        callDuration.value = 0;
+          durationTimer.stop();
-      }
+          callDuration.value = 0;
-    },
+        }
-    { immediate: true }
+      },
-  );
+      { immediate: true }
-
-  onMounted(() => {
-    TwilioVoiceClient.addEventListener('call:disconnected', () =>
-      callsStore.clearActiveCall()
     );
-  });
 
-  onUnmounted(() => {
+    onMounted(() => {
-    durationTimer.stop();
+      TwilioVoiceClient.addEventListener('call:disconnected', () =>
-    TwilioVoiceClient.removeEventListener('call:disconnected', () =>
+        callsStore.clearActiveCall()
-      callsStore.clearActiveCall()
+      );
-    );
+    });
-  });
+
+    onUnmounted(() => {
+      durationTimer.stop();
+      TwilioVoiceClient.removeEventListener('call:disconnected', () =>
+        callsStore.clearActiveCall()
+      );
+    });
+  }
 
   const endCall = async ({ conversationId, inboxId, callSid }) => {
     await VoiceAPI.leaveConference({ inboxId, conversationId, callSid });
     TwilioVoiceClient.endClientCall();
-    durationTimer.stop();
+    if (manageSessionState) durationTimer.stop();
     callsStore.clearActiveCall();
   };
 
@@ -73,7 +79,7 @@ export function useCallSession() {
       });
 
       callsStore.setCallActive(callSid);
-      durationTimer.start();
+      if (manageSessionState) durationTimer.start();
 
       return { conferenceSid: joinResponse?.conference_sid };
     } catch (error) {

app/javascript/dashboard/helper/voice.js

@@ -45,6 +45,24 @@ const shouldShowCall = ({
   return !isAssignedToAnotherAgent(assigneeId, currentUserId);
 };
 
+// Whether the current user is allowed to take over / join an existing call.
+// Mirrors the floating-widget visibility rules so the bubble's join action
+// stays in sync.
+export const canCurrentUserJoinCall = ({
+  call,
+  conversation,
+  senderId,
+  currentUserId,
+}) => {
+  if (!call) return false;
+  return shouldShowCall({
+    callDirection: call.direction === 'outgoing' ? 'outbound' : 'inbound',
+    senderId,
+    assigneeId: extractAssigneeId(conversation),
+    currentUserId,
+  });
+};
+
 function extractCallData(message) {
   const call = message?.call || {};
   return {

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -84,7 +84,9 @@
       "NOT_ANSWERED_YET": "Not answered yet",
       "THEY_ANSWERED": "They answered",
       "YOU_ANSWERED": "You answered",
-      "AGENT_ANSWERED": "{agentName} answered"
+      "AGENT_ANSWERED": "{agentName} answered",
+      "JOIN_CALL": "Join call",
+      "REJOIN_CALL": "Rejoin call"
     },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",