Merge branch 'develop' into feat/shopify-app-store-install-flow

RubyLLM bundles a static models.json that doesn't know about models
released after the gem was published. Self-hosted users configuring
newer models hit ModelNotFoundError.

Added a rake task that refreshes the registry from models.dev and saves
to disk. ~~Called during Docker image build so every deploy gets fresh
model data. Falls back silently to the bundled registry if models.dev is
unreachable.~~

Commit the models.json file to code so it is available across
deployments.

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>

.annotaterb.yml

@@ -0,0 +1,65 @@
+---
+:position: before
+:position_in_additional_file_patterns: before
+:position_in_class: before
+:position_in_factory: before
+:position_in_fixture: before
+:position_in_routes: before
+:position_in_serializer: before
+:position_in_test: before
+:classified_sort: true
+:exclude_controllers: true
+:exclude_factories: true
+:exclude_fixtures: true
+:exclude_helpers: true
+:exclude_scaffolds: true
+:exclude_serializers: true
+:exclude_sti_subclasses: false
+:exclude_tests: true
+:force: false
+:format_markdown: false
+:format_rdoc: false
+:format_yard: false
+:frozen: false
+:grouped_polymorphic: false
+:ignore_model_sub_dir: false
+:ignore_unknown_models: false
+:include_version: false
+:show_check_constraints: false
+:show_complete_foreign_keys: false
+:show_foreign_keys: true
+:show_indexes: true
+:show_indexes_include: false
+:simple_indexes: false
+:sort: false
+:timestamp: false
+:trace: false
+:with_comment: true
+:with_column_comments: true
+:with_table_comments: true
+:position_of_column_comment: :with_name
+:active_admin: false
+:command:
+:debug: false
+:hide_default_column_types: json,jsonb,hstore
+:hide_limit_column_types: integer,bigint,boolean
+:timestamp_columns:
+- created_at
+- updated_at
+:ignore_columns:
+:ignore_routes:
+:models: true
+:routes: false
+:skip_on_db_migrate: false
+:target_action: :do_annotations
+:wrapper:
+:wrapper_close:
+:wrapper_open:
+:classes_default_to_s: []
+:additional_file_patterns: []
+:model_dir:
+- app/models
+- enterprise/app/models
+:require: []
+:root_dir:
+- ''

.bundler-audit.yml

@@ -1,3 +1,9 @@
 ---
 ignore:
   - CVE-2021-41098 # https://github.com/chatwoot/chatwoot/issues/3097 (update once azure blob storage is updated)
+  - GHSA-57hq-95w6-v4fc # Devise confirmable race condition — patched locally in User model (remove once on Devise 5+)
+  # Chatwoot defaults to Active Storage redirect-style URLs, and its recommended
+  # storage setup uses local/cloud storage with optional direct uploads to the
+  # storage provider rather than Rails proxy mode. Revisit if we enable
+  # rails_storage_proxy or other app-served Active Storage proxy routes.
+  - CVE-2026-33658

Gemfile

@@ -40,6 +40,8 @@ gem 'json_refs'
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
 gem 'down'
+# SSRF-safe URL fetching
+gem 'ssrf_filter', '~> 1.5'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
 # Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2

Gemfile.lock

@@ -166,7 +166,7 @@ GEM
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
     base64 (0.3.0)
-    bcrypt (3.1.20)
+    bcrypt (3.1.22)
     benchmark (0.4.1)
     bigdecimal (3.2.2)
     bindex (0.8.1)
@@ -465,7 +465,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.18.1)
+    json (2.19.2)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -942,6 +942,7 @@ GEM
       activesupport (>= 5.2)
       sprockets (>= 3.0.0)
     squasher (0.7.2)
+    ssrf_filter (1.5.0)
     stackprof (0.2.25)
     statsd-ruby (1.5.0)
     stripe (18.0.1)
@@ -1158,6 +1159,7 @@ DEPENDENCIES
   spring
   spring-watcher-listen
   squasher
+  ssrf_filter (~> 1.5)
   stackprof
   stripe (~> 18.0)
   telephone_number

VERSION_CW

@@ -1 +1 @@
-4.11.2
+4.12.1

app/builders/email/base_builder.rb

@@ -1,4 +1,6 @@
 class Email::BaseBuilder
+  include EmailAddressParseable
+
   pattr_initialize [:inbox!]
 
   private
@@ -47,8 +49,4 @@ class Email::BaseBuilder
     # can save it in the format "Name <email@domain.com>"
     parse_email(account.support_email)
   end
-
-  def parse_email(email_string)
-    Mail::Address.new(email_string).address
-  end
 end

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -34,6 +34,10 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
     @agent_bot.reload
   end
 
+  def reset_secret
+    @agent_bot.reset_secret!
+  end
+
   private
 
   def agent_bot

app/controllers/api/v1/accounts/captain/tasks_controller.rb

@@ -57,7 +57,7 @@ class Api::V1::Accounts::Captain::TasksController < Api::V1::Accounts::BaseContr
     if result.nil?
       render json: { message: nil }
     elsif result[:error]
-      render json: { error: result[:error] }, status: :unprocessable_entity
+      render json: { error: result[:error] }, status: :unprocessable_content
     else
       response_data = { message: result[:message] }
       response_data[:follow_up_context] = result[:follow_up_context] if result[:follow_up_context]
@@ -69,3 +69,5 @@ class Api::V1::Accounts::Captain::TasksController < Api::V1::Accounts::BaseContr
     authorize(:'captain/tasks')
   end
 end
+
+Api::V1::Accounts::Captain::TasksController.prepend_mod_with('Api::V1::Accounts::Captain::TasksController')

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -116,6 +116,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     # High-traffic accounts generate excessive DB writes when agents frequently switch between conversations.
     # Throttle last_seen updates to once per hour when there are no unread messages to reduce DB load.
     # Always update immediately if there are unread messages to maintain accurate read/unread state.
+    # Visiting a conversation should clear any unread inbox notifications for this conversation.
+    Notification::MarkConversationReadService.new(user: Current.user, account: Current.account, conversation: @conversation).perform
     return update_last_seen_on_conversation(DateTime.now.utc, true) if assignee? && @conversation.assignee_unread_messages.any?
     return update_last_seen_on_conversation(DateTime.now.utc, false) if !assignee? && @conversation.unread_messages.any?
 

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -66,6 +66,12 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     head :ok
   end
 
+  def reset_secret
+    return head :not_found unless @inbox.api?
+
+    @inbox.channel.reset_secret!
+  end
+
   def destroy
     ::DeleteObjectJob.perform_later(@inbox, Current.user, request.ip) if @inbox.present?
     render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -126,7 +126,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     return unless @hook&.access_token
 
     begin
-      linear_client = Linear.new(@hook.access_token)
+      linear_client = Linear.new(@hook.access_token, refresh_token: @hook.settings&.[]('refresh_token'))
       linear_client.revoke_token
     rescue StandardError => e
       Rails.logger.error "Failed to revoke Linear token: #{e.message}"

app/controllers/api/v1/accounts/integrations/shopify_controller.rb

@@ -1,26 +1,9 @@
 class Api::V1::Accounts::Integrations::ShopifyController < Api::V1::Accounts::BaseController
   include Shopify::IntegrationHelper
   before_action :setup_shopify_context, only: [:orders]
-  before_action :fetch_hook, except: [:auth]
+  before_action :fetch_hook, except: [:complete_install]
   before_action :validate_contact, only: [:orders]
 
-  def auth
-    shop_domain = params[:shop_domain]
-    return render json: { error: 'Shop domain is required' }, status: :unprocessable_entity if shop_domain.blank?
-
-    state = generate_shopify_token(Current.account.id)
-
-    auth_url = "https://#{shop_domain}/admin/oauth/authorize?"
-    auth_url += URI.encode_www_form(
-      client_id: client_id,
-      scope: REQUIRED_SCOPES.join(','),
-      redirect_uri: redirect_uri,
-      state: state
-    )
-
-    render json: { redirect_url: auth_url }
-  end
-
   def orders
     customers = fetch_customers
     return render json: { orders: [] } if customers.empty?
@@ -31,6 +14,23 @@ class Api::V1::Accounts::Integrations::ShopifyController < Api::V1::Accounts::Ba
     render json: { error: e.message }, status: :unprocessable_entity
   end
 
+  def complete_install
+    token_key = "shopify_pending_install:#{params[:pending_install_token]}"
+    data = claim_pending_install_token(token_key, Current.account.id)
+    return render json: { error: data[:error] }, status: :unprocessable_entity if data[:error]
+
+    Current.account.hooks.create!(
+      app_id: 'shopify',
+      access_token: data['access_token'],
+      status: 'enabled',
+      reference_id: data['shop'],
+      settings: { scope: data['scope'] }
+    )
+
+    ::Redis::Alfred.delete(token_key)
+    head :ok
+  end
+
   def destroy
     @hook.destroy!
     head :ok
@@ -40,10 +40,6 @@ class Api::V1::Accounts::Integrations::ShopifyController < Api::V1::Accounts::Ba
 
   private
 
-  def redirect_uri
-    "#{ENV.fetch('FRONTEND_URL', '')}/shopify/callback"
-  end
-
   def contact
     @contact ||= Current.account.contacts.find_by(id: params[:contact_id])
   end
@@ -108,4 +104,31 @@ class Api::V1::Accounts::Integrations::ShopifyController < Api::V1::Accounts::Ba
     render json: { error: 'Contact information missing' },
            status: :unprocessable_entity
   end
+
+  def claim_pending_install_token(token_key, account_id)
+    json_data = Redis::SecureStorage.get(token_key)
+    return { error: 'Invalid or expired install token' } if json_data.blank?
+
+    begin
+      data = JSON.parse(json_data)
+    rescue JSON::ParserError
+      return { error: 'Invalid or corrupted install token' }
+    end
+
+    if data['claimed']
+      Redis::SecureStorage.delete(token_key)
+      return { error: 'Install token already used' }
+    end
+
+    # Check if already bound to a different account (prevents token theft)
+    return { error: 'Install token cannot be used by this account' } if data['account_id'].present? && data['account_id'] != account_id
+
+    # Bind to this account and mark as claimed to prevent replay
+    data['claimed'] = true
+    data['account_id'] = account_id
+    ttl = ::Redis::Alfred.ttl(token_key)
+    Redis::SecureStorage.set(token_key, data, [ttl, 60].max) if ttl.positive?
+
+    data
+  end
 end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -79,7 +79,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   def portal_params
     params.require(:portal).permit(
       :id, :color, :custom_domain, :header_text, :homepage_link,
-      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
+      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }, { draft_locales: [] }] }
     )
   end
 

app/controllers/api/v1/accounts/upload_controller.rb

@@ -5,7 +5,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
              elsif params[:external_url].present?
                create_from_url
              else
-               render_error('No file or URL provided', :unprocessable_entity)
+               render_error(I18n.t('errors.upload.missing_input'), :unprocessable_entity)
              end
 
     render_success(result) if result.is_a?(ActiveStorage::Blob)
@@ -19,35 +19,21 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
   end
 
   def create_from_url
-    uri = parse_uri(params[:external_url])
-    return if performed?
-
-    fetch_and_process_file_from_uri(uri)
-  end
-
-  def parse_uri(url)
-    uri = URI.parse(url)
-    validate_uri(uri)
-    uri
-  rescue URI::InvalidURIError, SocketError
-    render_error('Invalid URL provided', :unprocessable_entity)
-    nil
-  end
-
-  def validate_uri(uri)
-    raise URI::InvalidURIError unless uri.is_a?(URI::HTTP) || uri.is_a?(URI::HTTPS)
-  end
-
-  def fetch_and_process_file_from_uri(uri)
-    uri.open do |file|
-      create_and_save_blob(file, File.basename(uri.path), file.content_type)
+    SafeFetch.fetch(params[:external_url].to_s) do |result|
+      create_and_save_blob(result.tempfile, result.filename, result.content_type)
     end
-  rescue OpenURI::HTTPError => e
-    render_error("Failed to fetch file from URL: #{e.message}", :unprocessable_entity)
-  rescue SocketError
-    render_error('Invalid URL provided', :unprocessable_entity)
+  rescue SafeFetch::HttpError => e
+    render_error(I18n.t('errors.upload.fetch_failed_with_message', message: e.message), :unprocessable_entity)
+  rescue SafeFetch::FetchError
+    render_error(I18n.t('errors.upload.fetch_failed'), :unprocessable_entity)
+  rescue SafeFetch::FileTooLargeError
+    render_error(I18n.t('errors.upload.file_too_large'), :unprocessable_entity)
+  rescue SafeFetch::UnsupportedContentTypeError
+    render_error(I18n.t('errors.upload.unsupported_content_type'), :unprocessable_entity)
+  rescue SafeFetch::Error
+    render_error(I18n.t('errors.upload.invalid_url'), :unprocessable_entity)
   rescue StandardError
-    render_error('An unexpected error occurred', :internal_server_error)
+    render_error(I18n.t('errors.upload.unexpected'), :internal_server_error)
   end
 
   def create_and_save_blob(io, filename, content_type)

app/controllers/api/v1/accounts_controller.rb

@@ -30,9 +30,20 @@ class Api::V1::AccountsController < Api::BaseController
       locale: account_params[:locale],
       user: current_user
     ).perform
+    enqueue_branding_enrichment
     if @user
-      send_auth_headers(@user)
-      render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
+      # Authenticated users (dashboard "add account") and api_only signups
+      # need the full response with account_id. API-only deployments have no
+      # frontend to handle the email confirmation flow, so they need auth
+      # tokens to proceed.
+      # Unauthenticated web signup returns only the email — no session is
+      # created until the user confirms via the email link.
+      if current_user || api_only_signup?
+        send_auth_headers(@user)
+        render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
+      else
+        render json: { email: @user.email }
+      end
     else
       render_error_response(CustomExceptions::Account::SignupFailed.new({}))
     end
@@ -59,6 +70,16 @@ class Api::V1::AccountsController < Api::BaseController
 
   private
 
+  def enqueue_branding_enrichment
+    return if account_params[:email].blank?
+
+    Account::BrandingEnrichmentJob.perform_later(@account.id, account_params[:email])
+    Redis::Alfred.set(format(Redis::Alfred::ACCOUNT_ONBOARDING_ENRICHMENT, account_id: @account.id), '1', ex: 30)
+  rescue StandardError => e
+    # Enrichment is optional — never let queue/Redis failures abort signup
+    ChatwootExceptionTracker.new(e).capture_exception
+  end
+
   def ensure_account_name
     # ensure that account_name and user_full_name is present
     # this is becuase the account builder and the models validations are not triggered
@@ -103,6 +124,15 @@ class Api::V1::AccountsController < Api::BaseController
     raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
   end
 
+  def api_only_signup?
+    # CW_API_ONLY_SERVER is the canonical flag for API-only deployments.
+    # ENABLE_ACCOUNT_SIGNUP='api_only' is a legacy sentinel for the same purpose.
+    # Read ENABLE_ACCOUNT_SIGNUP raw from InstallationConfig because GlobalConfig.get
+    # typecasts it to boolean, coercing 'api_only' to true.
+    ActiveModel::Type::Boolean.new.cast(ENV.fetch('CW_API_ONLY_SERVER', false)) ||
+      InstallationConfig.find_by(name: 'ENABLE_ACCOUNT_SIGNUP')&.value.to_s == 'api_only'
+  end
+
   def validate_captcha
     raise ActionController::InvalidAuthenticityToken, 'Invalid Captcha' unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
   end

app/controllers/api/v1/widget/messages_controller.rb

@@ -43,7 +43,15 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
   end
 
   def set_conversation
-    @conversation = create_conversation if conversation.nil?
+    return unless conversation.nil?
+
+    @conversation = create_conversation
+    apply_labels if permitted_params[:labels].present?
+  end
+
+  def apply_labels
+    valid_labels = inbox.account.labels.where(title: permitted_params[:labels]).pluck(:title)
+    @conversation.update_labels(valid_labels) if valid_labels.present?
   end
 
   def message_finder_params
@@ -64,7 +72,14 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
 
   def permitted_params
     # timestamp parameter is used in create conversation method
-    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id, :reply_to])
+    # custom_attributes and labels are applied when a new conversation is created alongside the first message
+    params.permit(
+      :id, :before, :after, :website_token,
+      contact: [:name, :email],
+      message: [:content, :referer_url, :timestamp, :echo_id, :reply_to],
+      custom_attributes: {},
+      labels: []
+    )
   end
 
   def set_message

app/controllers/auth/resend_confirmations_controller.rb

@@ -0,0 +1,18 @@
+# Unauthenticated endpoint for resending confirmation emails during signup.
+# This is a standalone controller (not on DeviseOverrides::ConfirmationsController)
+# because OmniAuth middleware intercepts all POST /auth/* routes as provider
+# callbacks, and Devise controller filters cause 307 redirects for custom actions.
+# Inherits from ActionController::API to avoid both issues entirely.
+# Rate-limited by Rack::Attack (IP + email) and gated by hCaptcha.
+class Auth::ResendConfirmationsController < ActionController::API
+  def create
+    return head(:ok) unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
+
+    email = params[:email]
+    return head(:ok) unless email.is_a?(String)
+
+    user = User.from_email(email.strip.downcase)
+    user&.send_confirmation_instructions unless user&.confirmed?
+    head :ok
+  end
+end

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -10,7 +10,12 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   private
 
   def sign_in_user
+    # Capture before skip_confirmation! sets confirmed_at, which would
+    # make oauth_user_needs_password_reset? return false and skip the
+    # password reset for persisted unconfirmed users.
+    needs_password_reset = oauth_user_needs_password_reset?
     @resource.skip_confirmation! if confirmable_enabled?
+    set_random_password_if_oauth_user if needs_password_reset
 
     # once the resource is found and verified
     # we can just send them to the login page again with the SSO params
@@ -20,7 +25,10 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   end
 
   def sign_in_user_on_mobile
+    # See comment in sign_in_user for why this is captured before skip_confirmation!
+    needs_password_reset = oauth_user_needs_password_reset?
     @resource.skip_confirmation! if confirmable_enabled?
+    set_random_password_if_oauth_user if needs_password_reset
 
     # once the resource is found and verified
     # we can just send them to the login page again with the SSO params
@@ -37,6 +45,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
 
     create_account_for_user
+    set_random_password_if_oauth_user
     token = @resource.send(:set_reset_password_token)
     frontend_url = ENV.fetch('FRONTEND_URL', nil)
     redirect_to "#{frontend_url}/app/auth/password/edit?config=default&reset_password_token=#{token}"
@@ -81,6 +90,15 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     Avatar::AvatarFromUrlJob.perform_later(@resource, auth_hash['info']['image'])
   end
 
+  def oauth_user_needs_password_reset?
+    @resource.present? && (@resource.new_record? || !@resource.confirmed?)
+  end
+
+  def set_random_password_if_oauth_user
+    # Password must satisfy secure_password requirements (uppercase, lowercase, number, special char)
+    @resource.update(password: "#{SecureRandom.hex(16)}aA1!") if @resource.persisted?
+  end
+
   def default_devise_mapping
     'user'
   end

app/controllers/linear/callbacks_controller.rb

@@ -2,6 +2,8 @@ class Linear::CallbacksController < ApplicationController
   include Linear::IntegrationHelper
 
   def show
+    return redirect_to(safe_linear_redirect_uri) if params[:code].blank? || account_id.blank?
+
     @response = oauth_client.auth_code.get_token(
       params[:code],
       redirect_uri: "#{base_url}/linear/callback"
@@ -10,7 +12,7 @@ class Linear::CallbacksController < ApplicationController
     handle_response
   rescue StandardError => e
     Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to linear_redirect_uri
+    redirect_to safe_linear_redirect_uri
   end
 
   private
@@ -31,22 +33,19 @@ class Linear::CallbacksController < ApplicationController
   end
 
   def handle_response
-    hook = account.hooks.new(
+    raise ArgumentError, 'Missing access token in Linear OAuth response' if parsed_body['access_token'].blank?
+
+    hook = account.hooks.find_or_initialize_by(app_id: 'linear')
+    hook.assign_attributes(
       access_token: parsed_body['access_token'],
       status: 'enabled',
-      app_id: 'linear',
-      settings: {
-        token_type: parsed_body['token_type'],
-        expires_in: parsed_body['expires_in'],
-        scope: parsed_body['scope']
-      }
+      settings: merged_integration_settings(hook.settings)
     )
-    # You may wonder why we're not handling the refresh token update, since the token will expire only after 10 years, https://github.com/linear/linear/issues/251
     hook.save!
     redirect_to linear_redirect_uri
   rescue StandardError => e
     Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to linear_redirect_uri
+    redirect_to safe_linear_redirect_uri
   end
 
   def account
@@ -54,19 +53,47 @@ class Linear::CallbacksController < ApplicationController
   end
 
   def account_id
-    return unless params[:state]
+    return @account_id if instance_variable_defined?(:@account_id)
 
-    verify_linear_token(params[:state])
+    @account_id = params[:state].present? ? verify_linear_token(params[:state]) : nil
   end
 
   def linear_redirect_uri
     "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/linear"
   end
 
+  def safe_linear_redirect_uri
+    return base_url if account_id.blank?
+
+    linear_redirect_uri
+  rescue StandardError
+    base_url
+  end
+
   def parsed_body
     @parsed_body ||= @response.response.parsed
   end
 
+  def integration_settings
+    {
+      token_type: parsed_body['token_type'],
+      expires_in: parsed_body['expires_in'],
+      expires_on: expires_on,
+      scope: parsed_body['scope'],
+      refresh_token: parsed_body['refresh_token']
+    }.compact
+  end
+
+  def merged_integration_settings(existing_settings)
+    existing_settings.to_h.with_indifferent_access.merge(integration_settings)
+  end
+
+  def expires_on
+    return if parsed_body['expires_in'].blank?
+
+    (Time.current.utc + parsed_body['expires_in'].to_i.seconds).to_s
+  end
+
   def base_url
     ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end

app/controllers/platform/api/v1/email_channel_migrations_controller.rb

@@ -0,0 +1,101 @@
+class Platform::Api::V1::EmailChannelMigrationsController < PlatformController
+  before_action :set_account
+  before_action :validate_account_permissible
+  before_action :validate_feature_flag
+  before_action :validate_params
+
+  def create
+    results = migrate_email_channels
+    render json: { results: results }, status: :ok
+  end
+
+  private
+
+  def set_account
+    @account = Account.find(params[:account_id])
+  end
+
+  def validate_account_permissible
+    return if @platform_app.platform_app_permissibles.find_by(permissible: @account)
+
+    render json: { error: 'Non permissible resource' }, status: :unauthorized
+  end
+
+  def validate_feature_flag
+    return if ActiveModel::Type::Boolean.new.cast(ENV.fetch('EMAIL_CHANNEL_MIGRATION', false))
+
+    render json: { error: 'Email channel migration is not enabled' }, status: :forbidden
+  end
+
+  def validate_params
+    return render json: { error: 'Missing migrations parameter' }, status: :unprocessable_entity if migration_params.blank?
+
+    return unless migration_params.size > MAX_MIGRATIONS
+
+    return render json: { error: "Too many migrations (max #{MAX_MIGRATIONS})" },
+                  status: :unprocessable_entity
+  end
+
+  def migrate_email_channels
+    migration_params.map { |entry| migrate_single(entry) }
+  end
+
+  MAX_MIGRATIONS = 25
+  SUPPORTED_PROVIDERS = %w[google microsoft].freeze
+
+  def migrate_single(entry)
+    validate_provider!(entry[:provider])
+
+    ActiveRecord::Base.transaction do
+      channel = create_channel(entry)
+      inbox = create_inbox(channel, entry)
+
+      { email: entry[:email], inbox_id: inbox.id, channel_id: channel.id, status: 'success' }
+    end
+  rescue StandardError => e
+    { email: entry[:email], status: 'error', message: e.message }
+  end
+
+  def create_channel(entry)
+    Channel::Email.create!(
+      account_id: @account.id,
+      email: entry[:email],
+      provider: entry[:provider],
+      provider_config: entry[:provider_config]&.to_h,
+      imap_enabled: entry.fetch(:imap_enabled, true),
+      imap_address: entry[:imap_address] || default_imap_address(entry[:provider]),
+      imap_port: entry[:imap_port] || 993,
+      imap_login: entry[:imap_login] || entry[:email],
+      imap_enable_ssl: entry.fetch(:imap_enable_ssl, true)
+    )
+  end
+
+  def create_inbox(channel, entry)
+    @account.inboxes.create!(
+      name: entry[:inbox_name] || "Migrated #{entry[:provider]&.capitalize}: #{entry[:email]}",
+      channel: channel
+    )
+  end
+
+  def validate_provider!(provider)
+    return if SUPPORTED_PROVIDERS.include?(provider)
+
+    raise ArgumentError, "Unsupported provider '#{provider}'. Must be one of: #{SUPPORTED_PROVIDERS.join(', ')}"
+  end
+
+  def default_imap_address(provider)
+    case provider
+    when 'google' then 'imap.gmail.com'
+    when 'microsoft' then 'outlook.office365.com'
+    else ''
+    end
+  end
+
+  def migration_params
+    params.permit(migrations: [
+                    :email, :provider, :inbox_name,
+                    :imap_enabled, :imap_address, :imap_port, :imap_login, :imap_enable_ssl,
+                    { provider_config: {} }
+                  ])[:migrations]
+  end
+end

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -1,11 +1,13 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show, :index]
   before_action :portal
+  before_action :ensure_portal_feature_enabled
   before_action :set_category, except: [:index, :show, :tracking_pixel]
   before_action :set_article, only: [:show]
   layout 'portal'
 
   def index
+    @search_query = list_params[:query]
     @articles = @portal.articles.published.includes(:category, :author)
 
     @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
@@ -60,7 +62,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def set_article
     @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    @parsed_content = render_article_content(@article.content)
+    @parsed_content = render_article_content(@article.content.to_s)
   end
 
   def set_category
@@ -73,7 +75,9 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
   end
 
   def list_params
-    params.permit(:query, :locale, :sort, :status, :page, :per_page)
+    @list_params ||= params.permit(:query, :locale, :sort, :status, :page, :per_page).tap do |permitted|
+      permitted[:query] = permitted[:query].to_s.strip.presence
+    end
   end
 
   def permitted_params

app/controllers/public/api/v1/portals/categories_controller.rb

@@ -1,6 +1,7 @@
 class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show, :index]
   before_action :portal
+  before_action :ensure_portal_feature_enabled
   before_action :set_category, only: [:show]
   layout 'portal'
 

app/controllers/public/api/v1/portals_controller.rb

@@ -1,7 +1,8 @@
 class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show]
-  before_action :portal
   before_action :redirect_to_portal_with_locale, only: [:show]
+  before_action :portal
+  before_action :ensure_portal_feature_enabled
   layout 'portal'
 
   def show
@@ -24,6 +25,7 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
   def redirect_to_portal_with_locale
     return if params[:locale].present?
 
+    portal
     redirect_to "/hc/#{@portal.slug}/#{@portal.default_locale}"
   end
 end

app/controllers/public_controller.rb

@@ -18,4 +18,11 @@ class PublicController < ActionController::Base
       Please send us an email at support@chatwoot.com with the custom domain name and account API key"
     }, status: :unauthorized and return
   end
+
+  def ensure_portal_feature_enabled
+    return unless ChatwootApp.chatwoot_cloud?
+    return if @portal.account.feature_enabled?('help_center')
+
+    render 'public/api/v1/portals/not_active', status: :payment_required
+  end
 end

app/controllers/shopify/callbacks_controller.rb

@@ -2,42 +2,74 @@ class Shopify::CallbacksController < ApplicationController
   include Shopify::IntegrationHelper
 
   def show
-    verify_account!
-
-    @response = oauth_client.auth_code.get_token(
-      params[:code],
-      redirect_uri: '/shopify/callback'
-    )
-
-    handle_response
+    if chatwoot_initiated?
+      handle_chatwoot_initiated_flow
+    else
+      handle_shopify_initiated_flow
+    end
   rescue StandardError => e
     Rails.logger.error("Shopify callback error: #{e.message}")
-    redirect_to "#{redirect_uri}?error=true"
+    redirect_to error_redirect_url
   end
 
   private
 
-  def verify_account!
-    @account_id = verify_shopify_token(params[:state])
-    raise StandardError, 'Invalid state parameter' if account.blank?
+  def chatwoot_initiated?
+    verify_shopify_token(params[:state]).present?
   end
 
-  def handle_response
+  def handle_chatwoot_initiated_flow
+    @account_id = verify_shopify_token(params[:state])
+    raise StandardError, 'Invalid state parameter' if account.blank?
+    raise StandardError, 'Invalid HMAC signature' unless valid_hmac?
+
+    @response = oauth_client.auth_code.get_token(params[:code], redirect_uri: redirect_callback_uri)
+    create_hook
+    redirect_to shopify_integration_url
+  end
+
+  def handle_shopify_initiated_flow
+    raise StandardError, 'Invalid shop domain' unless valid_shop_domain?
+    raise StandardError, 'Invalid HMAC signature' unless valid_hmac?
+
+    # Security: HMAC validation ensures params (including shop) haven't been tampered with.
+    # Additionally, the OAuth code is cryptographically bound to the shop that issued it.
+    # Shopify will reject any attempt to exchange a code at a different shop's endpoint.
+    @response = oauth_client.auth_code.get_token(params[:code], redirect_uri: redirect_callback_uri)
+
+    token_key = SecureRandom.hex(16)
+    pending_data = {
+      access_token: parsed_body['access_token'],
+      shop: params[:shop],
+      scope: parsed_body['scope'],
+      claimed: false
+    }
+
+    Redis::SecureStorage.set("shopify_pending_install:#{token_key}", pending_data, 10.minutes)
+
+    redirect_url = "settings/integrations/shopify?shopify_pending_install=#{CGI.escape(token_key)}"
+    redirect_to "#{frontend_url}/app/login?redirect_url=#{CGI.escape(redirect_url)}", allow_other_host: true
+  end
+
+  def create_hook
     account.hooks.create!(
       app_id: 'shopify',
       access_token: parsed_body['access_token'],
       status: 'enabled',
       reference_id: params[:shop],
-      settings: {
-        scope: parsed_body['scope']
-      }
+      settings: { scope: parsed_body['scope'] }
     )
-
-    redirect_to shopify_integration_url
   end
 
   def parsed_body
-    @parsed_body ||= @response.response.parsed
+    @parsed_body ||= begin
+      parsed = @response.response.parsed
+      # Handle both SnakyHash (production) and regular Hash (tests)
+      {
+        'access_token' => parsed.respond_to?(:access_token) ? parsed.access_token : parsed['access_token'],
+        'scope' => parsed.respond_to?(:scope) ? parsed.scope : parsed['scope']
+      }
+    end
   end
 
   def oauth_client
@@ -56,17 +88,51 @@ class Shopify::CallbacksController < ApplicationController
     @account ||= Account.find(@account_id)
   end
 
-  def account_id
-    @account_id ||= params[:state].split('_').first
+  def redirect_callback_uri
+    "#{frontend_url}/shopify/callback"
   end
 
   def shopify_integration_url
-    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/shopify"
+    "#{frontend_url}/app/accounts/#{account.id}/settings/integrations/shopify"
   end
 
-  def redirect_uri
-    return shopify_integration_url if account
+  def error_redirect_url
+    if @account_id
+      begin
+        "#{shopify_integration_url}?error=true"
+      rescue ActiveRecord::RecordNotFound
+        "#{frontend_url}?error=true"
+      end
+    else
+      "#{frontend_url}?error=true"
+    end
+  end
 
-    ENV.fetch('FRONTEND_URL', nil)
+  def frontend_url
+    ENV.fetch('FRONTEND_URL', '')
+  end
+
+  def valid_shop_domain?
+    return false if params[:shop].blank?
+
+    # Shopify shop domains must match: *.myshopify.com or *.myshopify.io (for dev shops)
+    params[:shop].match?(/\A[a-zA-Z0-9][a-zA-Z0-9\-]*\.myshopify\.(com|io)\z/)
+  end
+
+  def valid_hmac?
+    return false if params[:hmac].blank?
+
+    # Shopify HMAC validation
+    # Reference: https://shopify.dev/docs/apps/build/authentication-authorization/get-access-tokens
+    hmac = params[:hmac]
+
+    # Build query string from params, excluding hmac and Rails-added params
+    query_params = params.except(:hmac, :controller, :action).to_unsafe_h
+    query_string = query_params.sort.map { |k, v| "#{k}=#{v}" }.join('&')
+
+    # Compute HMAC-SHA256
+    computed_hmac = OpenSSL::HMAC.hexdigest(OpenSSL::Digest.new('SHA256'), client_secret, query_string)
+
+    ActiveSupport::SecurityUtils.secure_compare(computed_hmac, hmac)
   end
 end

app/controllers/super_admin/app_configs_controller.rb

@@ -40,7 +40,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
   def allowed_configs
     mapping = {
       'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
-      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
+      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET SHOPIFY_APP_STORE_URL],
       'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
       'email' => %w[MAILER_INBOUND_EMAIL_DOMAIN ACCOUNT_EMAILS_LIMIT ACCOUNT_EMAILS_PLAN_LIMITS],
       'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],

app/controllers/widgets_controller.rb

@@ -77,13 +77,23 @@ class WidgetsController < ActionController::Base
   end
 
   def allow_iframe_requests
-    if @web_widget.allowed_domains.blank?
+    if @web_widget.allowed_domains.blank? || embedded_from_non_web_origin?
       response.headers.delete('X-Frame-Options')
     else
       domains = @web_widget.allowed_domains.split(',').map(&:strip).join(' ')
       response.headers['Content-Security-Policy'] = "frame-ancestors #{domains}"
     end
   end
+
+  # Mobile WebViews (iOS/Android) load content from file:// or null origins,
+  # which cannot match any domain in frame-ancestors. When the per-inbox flag
+  # is enabled, skip frame-ancestors for these requests.
+  def embedded_from_non_web_origin?
+    return false unless @web_widget.allow_mobile_webview?
+
+    origin = request.headers['Origin']
+    origin.blank? || origin == 'null' || origin&.start_with?('file://')
+  end
 end
 
 WidgetsController.prepend_mod_with('WidgetsController')

app/helpers/timezone_helper.rb

@@ -1,4 +1,10 @@
 module TimezoneHelper
+  def timezone_name_from_params(timezone, offset)
+    return timezone if timezone.present? && ActiveSupport::TimeZone[timezone].present?
+
+    timezone_name_from_offset(offset)
+  end
+
   # ActiveSupport TimeZone is not aware of the current time, so ActiveSupport::Timezone[offset]
   # would return the timezone without considering day light savings. To get the correct timezone,
   # this method uses zone.now.utc_offset for comparison as referenced in the issues below

app/javascript/dashboard/App.vue

@@ -98,7 +98,9 @@ export default {
       mql.onchange = e => setColorTheme(e.matches);
     },
     setLocale(locale) {
-      this.$root.$i18n.locale = locale;
+      if (locale) {
+        this.$root.$i18n.locale = locale;
+      }
     },
     async initializeAccount() {
       await this.$store.dispatch('accounts/get');

app/javascript/dashboard/api/agentBots.js

@@ -25,6 +25,10 @@ class AgentBotsAPI extends ApiClient {
   resetAccessToken(botId) {
     return axios.post(`${this.url}/${botId}/reset_access_token`);
   }
+
+  resetSecret(botId) {
+    return axios.post(`${this.url}/${botId}/reset_secret`);
+  }
 }
 
 export default new AgentBotsAPI();

app/javascript/dashboard/api/captain/customTools.js

@@ -31,6 +31,12 @@ class CaptainCustomTools extends ApiClient {
   delete(id) {
     return axios.delete(`${this.url}/${id}`);
   }
+
+  test(data = {}) {
+    return axios.post(`${this.url}/test`, {
+      custom_tool: data,
+    });
+  }
 }
 
 export default new CaptainCustomTools();

app/javascript/dashboard/api/inboxes.js

@@ -48,6 +48,10 @@ class Inboxes extends CacheEnabledApiClient {
       template,
     });
   }
+
+  resetSecret(inboxId) {
+    return axios.post(`${this.url}/${inboxId}/reset_secret`);
+  }
 }
 
 export default new Inboxes();

app/javascript/dashboard/api/integrations.js

@@ -32,12 +32,6 @@ class IntegrationsAPI extends ApiClient {
   deleteHook(hookId) {
     return axios.delete(`${this.baseUrl()}/integrations/hooks/${hookId}`);
   }
-
-  connectShopify({ shopDomain }) {
-    return axios.post(`${this.baseUrl()}/integrations/shopify/auth`, {
-      shop_domain: shopDomain,
-    });
-  }
 }
 
 export default new IntegrationsAPI();

app/javascript/dashboard/api/integrations/shopify.js

@@ -12,6 +12,12 @@ class ShopifyAPI extends ApiClient {
       params: { contact_id: contactId },
     });
   }
+
+  completeInstall(pendingInstallToken) {
+    return axios.post(`${this.url}/complete_install`, {
+      pending_install_token: pendingInstallToken,
+    });
+  }
 }
 
 export default new ShopifyAPI();

app/javascript/dashboard/assets/scss/_base.scss

@@ -106,6 +106,10 @@ select {
   &[disabled] {
     @apply field-disabled;
   }
+
+  option:not(:disabled) {
+    @apply bg-n-solid-2 text-n-slate-12;
+  }
 }
 
 // Textarea

app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue

@@ -20,11 +20,11 @@ const excludedLabels = defineModel('excludedLabels', {
 
 const excludeOlderThanMinutes = defineModel('excludeOlderThanMinutes', {
   type: Number,
-  default: 10,
+  default: null,
 });
 
-// Duration limits: 10 minutes to 999 days (in minutes)
-const MIN_DURATION_MINUTES = 10;
+// Duration limits: 1 minute to 999 days (in minutes)
+const MIN_DURATION_MINUTES = 1;
 const MAX_DURATION_MINUTES = 1438560; // 999 days * 24 hours * 60 minutes
 
 const { t } = useI18n();

app/javascript/dashboard/components-next/AssignmentPolicy/components/InboxCapacityLimits.vue

@@ -27,7 +27,7 @@ const { t } = useI18n();
 
 const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY';
 const DEFAULT_CONVERSATION_LIMIT = 10;
-const MIN_CONVERSATION_LIMIT = 1;
+const MIN_CONVERSATION_LIMIT = 0;
 const MAX_CONVERSATION_LIMIT = 100000;
 
 const selectedInboxIds = computed(
@@ -42,6 +42,7 @@ const availableInboxes = computed(() =>
 
 const isLimitValid = limit => {
   return (
+    Number.isInteger(limit.conversationLimit) &&
     limit.conversationLimit >= MIN_CONVERSATION_LIMIT &&
     limit.conversationLimit <= MAX_CONVERSATION_LIMIT
   );

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue

@@ -1,207 +1,63 @@
 <script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
 import { CONVERSATION_PRIORITY } from 'shared/constants/messages';
 
-defineProps({
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
   priority: {
     type: String,
     default: '',
   },
+  showEmpty: {
+    type: Boolean,
+    default: false,
+  },
+});
+const { t } = useI18n();
+
+const icons = {
+  [CONVERSATION_PRIORITY.URGENT]: 'i-woot-priority-urgent',
+  [CONVERSATION_PRIORITY.HIGH]: 'i-woot-priority-high',
+  [CONVERSATION_PRIORITY.MEDIUM]: 'i-woot-priority-medium',
+  [CONVERSATION_PRIORITY.LOW]: 'i-woot-priority-low',
+};
+
+const priorityLabels = {
+  [CONVERSATION_PRIORITY.URGENT]: 'CONVERSATION.PRIORITY.OPTIONS.URGENT',
+  [CONVERSATION_PRIORITY.HIGH]: 'CONVERSATION.PRIORITY.OPTIONS.HIGH',
+  [CONVERSATION_PRIORITY.MEDIUM]: 'CONVERSATION.PRIORITY.OPTIONS.MEDIUM',
+  [CONVERSATION_PRIORITY.LOW]: 'CONVERSATION.PRIORITY.OPTIONS.LOW',
+};
+
+const iconName = computed(() => {
+  if (props.priority && icons[props.priority]) {
+    return icons[props.priority];
+  }
+  return props.showEmpty ? 'i-woot-priority-empty' : '';
+});
+
+const tooltipContent = computed(() => {
+  if (props.priority && priorityLabels[props.priority]) {
+    return t(priorityLabels[props.priority]);
+  }
+
+  if (props.showEmpty) {
+    return t('CONVERSATION.PRIORITY.OPTIONS.NONE');
+  }
+
+  return '';
 });
 </script>
 
-<!-- eslint-disable vue/no-static-inline-styles -->
 <template>
-  <div class="inline-flex items-center justify-center rounded-md">
-    <!-- Low Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.LOW"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-      </g>
-    </svg>
-
-    <!-- Medium Priority  -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.MEDIUM"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-      </g>
-    </svg>
-
-    <!-- High Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.HIGH"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-      </g>
-    </svg>
-
-    <!-- Urgent Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.URGENT"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-      </g>
-    </svg>
-  </div>
+  <Icon
+    v-tooltip.top="{
+      content: tooltipContent,
+      delay: { show: 500, hide: 0 },
+    }"
+    :icon="iconName"
+    class="size-4 text-n-slate-5"
+  />
 </template>

app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.story.vue

@@ -1,8 +1,22 @@
 <script setup>
 import LocaleCard from './LocaleCard.vue';
 const locales = [
-  { name: 'English', isDefault: true, articleCount: 29, categoryCount: 5 },
-  { name: 'Spanish', isDefault: false, articleCount: 29, categoryCount: 5 },
+  {
+    name: 'English',
+    code: 'en',
+    isDefault: true,
+    isDraft: false,
+    articleCount: 29,
+    categoryCount: 5,
+  },
+  {
+    name: 'Spanish',
+    code: 'es',
+    isDefault: false,
+    isDraft: true,
+    articleCount: 29,
+    categoryCount: 5,
+  },
 ];
 </script>
 
@@ -19,6 +33,8 @@ const locales = [
           <LocaleCard
             :locale="locale.name"
             :is-default="locale.isDefault"
+            :is-draft="locale.isDraft"
+            :locale-code="locale.code"
             :article-count="locale.articleCount"
             :category-count="locale.categoryCount"
           />

app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue

@@ -2,7 +2,7 @@
 import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useToggle } from '@vueuse/core';
-import { LOCALE_MENU_ITEMS } from 'dashboard/helper/portalHelper';
+import { buildLocaleMenuItems } from 'dashboard/helper/portalHelper';
 
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
@@ -17,6 +17,10 @@ const props = defineProps({
     type: Boolean,
     required: true,
   },
+  isDraft: {
+    type: Boolean,
+    required: true,
+  },
   localeCode: {
     type: String,
     required: true,
@@ -37,11 +41,28 @@ const { t } = useI18n();
 
 const [showDropdownMenu, toggleDropdown] = useToggle();
 
+const localeLabel = computed(() => `${props.locale} (${props.localeCode})`);
+
+const localeMenuLabels = computed(() => ({
+  'change-default': t(
+    'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.MAKE_DEFAULT'
+  ),
+  'move-to-draft': t(
+    'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.MOVE_TO_DRAFT'
+  ),
+  'publish-locale': t(
+    'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.PUBLISH_LOCALE'
+  ),
+  delete: t('HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.DELETE'),
+}));
+
 const localeMenuItems = computed(() =>
-  LOCALE_MENU_ITEMS.map(item => ({
+  buildLocaleMenuItems({
+    isDefault: props.isDefault,
+    isDraft: props.isDraft,
+  }).map(item => ({
     ...item,
-    label: t(item.label),
-    disabled: props.isDefault,
+    label: localeMenuLabels.value[item.action],
   }))
 );
 
@@ -56,7 +77,7 @@ const handleAction = ({ action, value }) => {
     <div class="flex justify-between gap-2">
       <div class="flex items-center justify-start gap-2">
         <span class="text-sm font-medium text-n-slate-12 line-clamp-1">
-          {{ locale }} ({{ localeCode }})
+          {{ localeLabel }}
         </span>
         <span
           v-if="isDefault"
@@ -64,6 +85,12 @@ const handleAction = ({ action, value }) => {
         >
           {{ $t('HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DEFAULT') }}
         </span>
+        <span
+          v-else-if="isDraft"
+          class="bg-n-alpha-2 h-6 inline-flex items-center justify-center rounded-md text-xs border-px border-transparent text-n-slate-11 px-2 py-0.5"
+        >
+          {{ $t('HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DRAFT') }}
+        </span>
       </div>
       <div class="flex items-center justify-end gap-4">
         <div class="flex items-center gap-4">
@@ -86,6 +113,7 @@ const handleAction = ({ action, value }) => {
           </span>
         </div>
         <div
+          v-if="localeMenuItems.length"
           v-on-clickaway="() => toggleDropdown(false)"
           class="relative group"
         >

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { computed } from 'vue';
+import { ref, computed, watch } from 'vue';
 import { debounce } from '@chatwoot/utils';
 import { useI18n } from 'vue-i18n';
 import { ARTICLE_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
@@ -27,58 +27,50 @@ const props = defineProps({
 
 const emit = defineEmits([
   'saveArticle',
-  'saveArticleAsync',
   'goBack',
   'setAuthor',
   'setCategory',
   'previewArticle',
+  'createArticle',
 ]);
 
 const { t } = useI18n();
 
 const isNewArticle = computed(() => !props.article?.id);
 
-const saveAndSync = value => {
-  emit('saveArticle', value);
-};
+const localTitle = ref(props.article?.title ?? '');
+const localContent = ref(props.article?.content ?? '');
 
-// this will only send the data to the backend
-// but will not update the local state preventing unnecessary re-renders
-// since the data is already saved and we keep the editor text as the source of truth
-const quickSave = debounce(
-  value => emit('saveArticleAsync', value),
-  400,
-  false
+// Sync local state when navigating to a different article or on initial fetch
+watch(
+  () => props.article?.id,
+  newId => {
+    if (newId) {
+      localTitle.value = props.article?.title ?? '';
+      localContent.value = props.article?.content ?? '';
+    }
+  }
 );
 
-// 2.5 seconds is enough to know that the user has stopped typing and is taking a pause
-// so we can save the data to the backend and retrieve the updated data
-// this will update the local state with response data
-// Only use to save for existing articles
-const saveAndSyncDebounced = debounce(saveAndSync, 2500, false);
-
-// Debounced save for new articles
-const quickSaveNewArticle = debounce(saveAndSync, 400, false);
+const debouncedSave = debounce(value => emit('saveArticle', value), 500, false);
 
 const handleSave = value => {
-  if (isNewArticle.value) {
-    quickSaveNewArticle(value);
-  } else {
-    quickSave(value);
-    saveAndSyncDebounced(value);
-  }
+  if (isNewArticle.value) return;
+  debouncedSave(value);
 };
 
 const articleTitle = computed({
-  get: () => props.article.title,
+  get: () => localTitle.value,
   set: value => {
+    localTitle.value = value;
     handleSave({ title: value });
   },
 });
 
 const articleContent = computed({
-  get: () => props.article.content,
+  get: () => localContent.value,
   set: content => {
+    localContent.value = content;
     handleSave({ content });
   },
 });
@@ -98,6 +90,14 @@ const setCategoryId = categoryId => {
 const previewArticle = () => {
   emit('previewArticle');
 };
+
+const handleCreateArticle = event => {
+  if (!isNewArticle.value) return;
+  const title = event?.target?.value || '';
+  if (title.trim()) {
+    emit('createArticle', { title, content: localContent.value });
+  }
+};
 </script>
 
 <template>
@@ -122,10 +122,11 @@ const previewArticle = () => {
           custom-text-area-wrapper-class="border-0 !bg-transparent dark:!bg-transparent !py-0 !px-0"
           placeholder="Title"
           autofocus
+          @blur="handleCreateArticle"
         />
         <ArticleEditorControls
           :article="article"
-          @save-article="saveAndSync"
+          @save-article="values => emit('saveArticle', values)"
           @set-author="setAuthorId"
           @set-category="setCategoryId"
         />

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/AddLocaleDialog.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed } from 'vue';
+import { ref, computed, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useStore } from 'dashboard/composables/store';
 import { useAlert, useTrack } from 'dashboard/composables';
@@ -24,12 +24,20 @@ const dialogRef = ref(null);
 const isUpdating = ref(false);
 
 const selectedLocale = ref('');
+const localeStatus = ref('published');
 
 const addedLocales = computed(() => {
   const { allowed_locales: allowedLocales = [] } = props.portal?.config || {};
   return allowedLocales.map(locale => locale.code);
 });
 
+const draftedLocales = computed(() => {
+  const { allowed_locales: allowedLocales = [] } = props.portal?.config || {};
+  return allowedLocales
+    .filter(locale => locale.draft)
+    .map(locale => locale.code);
+});
+
 const locales = computed(() => {
   return Object.keys(allLocales)
     .map(key => {
@@ -41,17 +49,44 @@ const locales = computed(() => {
     .filter(locale => !addedLocales.value.includes(locale.value));
 });
 
+const statusOptions = computed(() => [
+  {
+    value: 'published',
+    label: t('HELP_CENTER.LOCALES_PAGE.ADD_LOCALE_DIALOG.STATUS.OPTIONS.LIVE'),
+  },
+  {
+    value: 'draft',
+    label: t('HELP_CENTER.LOCALES_PAGE.ADD_LOCALE_DIALOG.STATUS.OPTIONS.DRAFT'),
+  },
+]);
+
+const resetForm = () => {
+  selectedLocale.value = '';
+  localeStatus.value = 'published';
+};
+
+watch(localeStatus, value => {
+  if (!value) {
+    localeStatus.value = 'published';
+  }
+});
+
 const onCreate = async () => {
   if (!selectedLocale.value) return;
 
   isUpdating.value = true;
   const updatedLocales = [...addedLocales.value, selectedLocale.value];
+  const updatedDraftLocales =
+    localeStatus.value === 'draft'
+      ? [...new Set([...draftedLocales.value, selectedLocale.value])]
+      : draftedLocales.value;
 
   try {
     await store.dispatch('portals/update', {
       portalSlug: props.portal?.slug,
       config: {
         allowed_locales: updatedLocales,
+        draft_locales: updatedDraftLocales,
         default_locale: props.portal?.meta?.default_locale,
       },
     });
@@ -62,7 +97,7 @@ const onCreate = async () => {
       from: route.name,
     });
 
-    selectedLocale.value = '';
+    resetForm();
     dialogRef.value?.close();
     useAlert(
       t('HELP_CENTER.LOCALES_PAGE.ADD_LOCALE_DIALOG.API.SUCCESS_MESSAGE')
@@ -87,6 +122,7 @@ defineExpose({ dialogRef });
     type="edit"
     :title="t('HELP_CENTER.LOCALES_PAGE.ADD_LOCALE_DIALOG.TITLE')"
     :description="t('HELP_CENTER.LOCALES_PAGE.ADD_LOCALE_DIALOG.DESCRIPTION')"
+    @close="resetForm"
     @confirm="onCreate"
   >
     <div class="flex flex-col gap-6">
@@ -98,6 +134,16 @@ defineExpose({ dialogRef });
         "
         class="[&>div>button:not(.focused)]:!outline-n-slate-5 [&>div>button:not(.focused)]:dark:!outline-n-slate-5"
       />
+      <div class="flex flex-col gap-2">
+        <span class="text-sm font-medium text-n-slate-12">
+          {{ t('HELP_CENTER.LOCALES_PAGE.ADD_LOCALE_DIALOG.STATUS.LABEL') }}
+        </span>
+        <ComboBox
+          v-model="localeStatus"
+          :options="statusOptions"
+          class="[&>div>button:not(.focused)]:!outline-n-slate-5 [&>div>button:not(.focused)]:dark:!outline-n-slate-5"
+        />
+      </div>
     </div>
   </Dialog>
 </template>

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleList.vue

@@ -29,6 +29,7 @@ const isLocaleDefault = code => {
 
 const updatePortalLocales = async ({
   newAllowedLocales,
+  newDraftLocales,
   defaultLocale,
   messageKey,
 }) => {
@@ -39,6 +40,7 @@ const updatePortalLocales = async ({
       config: {
         default_locale: defaultLocale,
         allowed_locales: newAllowedLocales,
+        draft_locales: newDraftLocales,
       },
     });
 
@@ -53,8 +55,12 @@ const updatePortalLocales = async ({
 
 const changeDefaultLocale = ({ localeCode }) => {
   const newAllowedLocales = props.locales.map(locale => locale.code);
+  const newDraftLocales = props.locales
+    .filter(locale => locale.isDraft)
+    .map(locale => locale.code);
   updatePortalLocales({
     newAllowedLocales,
+    newDraftLocales,
     defaultLocale: localeCode,
     messageKey: 'CHANGE_DEFAULT_LOCALE',
   });
@@ -81,11 +87,15 @@ const deletePortalLocale = async ({ localeCode }) => {
   const updatedLocales = props.locales
     .filter(locale => locale.code !== localeCode)
     .map(locale => locale.code);
+  const updatedDraftLocales = props.locales
+    .filter(locale => locale.code !== localeCode && locale.isDraft)
+    .map(locale => locale.code);
 
   const defaultLocale = props.portal.meta.default_locale;
 
   await updatePortalLocales({
     newAllowedLocales: updatedLocales,
+    newDraftLocales: updatedDraftLocales,
     defaultLocale,
     messageKey: 'DELETE_LOCALE',
   });
@@ -98,9 +108,46 @@ const deletePortalLocale = async ({ localeCode }) => {
   });
 };
 
+const updateDraftLocales = async ({ localeCode, shouldDraft, messageKey }) => {
+  const newAllowedLocales = props.locales.map(locale => locale.code);
+  const currentDraftLocales = props.locales
+    .filter(locale => locale.isDraft)
+    .map(locale => locale.code);
+  const newDraftLocales = shouldDraft
+    ? [...new Set([...currentDraftLocales, localeCode])]
+    : currentDraftLocales.filter(locale => locale !== localeCode);
+
+  await updatePortalLocales({
+    newAllowedLocales,
+    newDraftLocales,
+    defaultLocale: props.portal.meta.default_locale,
+    messageKey,
+  });
+};
+
+const moveLocaleToDraft = async ({ localeCode }) => {
+  await updateDraftLocales({
+    localeCode,
+    shouldDraft: true,
+    messageKey: 'DRAFT_LOCALE',
+  });
+};
+
+const publishLocale = async ({ localeCode }) => {
+  await updateDraftLocales({
+    localeCode,
+    shouldDraft: false,
+    messageKey: 'PUBLISH_LOCALE',
+  });
+};
+
 const handleAction = ({ action }, localeCode) => {
   if (action === 'change-default') {
     changeDefaultLocale({ localeCode: localeCode });
+  } else if (action === 'move-to-draft') {
+    moveLocaleToDraft({ localeCode: localeCode });
+  } else if (action === 'publish-locale') {
+    publishLocale({ localeCode: localeCode });
   } else if (action === 'delete') {
     deletePortalLocale({ localeCode: localeCode });
   }
@@ -114,6 +161,7 @@ const handleAction = ({ action }, localeCode) => {
       :key="index"
       :locale="locale.name"
       :is-default="isLocaleDefault(locale.code)"
+      :is-draft="locale.isDraft"
       :locale-code="locale.code"
       :article-count="locale.articlesCount || 0"
       :category-count="locale.categoriesCount || 0"

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocalesPage.story.vue

@@ -4,37 +4,49 @@ import LocalesPage from './LocalesPage.vue';
 const locales = [
   {
     name: 'English (en-US)',
+    code: 'en',
     isDefault: true,
+    isDraft: false,
     articleCount: 5,
     categoryCount: 5,
   },
   {
     name: 'Spanish (es-ES)',
+    code: 'es',
     isDefault: false,
+    isDraft: true,
     articleCount: 20,
     categoryCount: 10,
   },
   {
     name: 'English (en-UK)',
+    code: 'en_GB',
     isDefault: false,
+    isDraft: false,
     articleCount: 15,
     categoryCount: 7,
   },
   {
     name: 'Malay (ms-MY)',
+    code: 'ms',
     isDefault: false,
+    isDraft: false,
     articleCount: 15,
     categoryCount: 7,
   },
   {
     name: 'Malayalam (ml-IN)',
+    code: 'ml',
     isDefault: false,
+    isDraft: false,
     articleCount: 10,
     categoryCount: 5,
   },
   {
     name: 'Hindi (hi-IN)',
+    code: 'hi',
     isDefault: false,
+    isDraft: false,
     articleCount: 15,
     categoryCount: 7,
   },

app/javascript/dashboard/components-next/Settings/SettingsToggleSection.vue

@@ -14,6 +14,10 @@ defineProps({
     type: Boolean,
     default: false,
   },
+  hideToggle: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const modelValue = defineModel({ type: Boolean, default: false });
@@ -28,7 +32,8 @@ const modelValue = defineModel({ type: Boolean, default: false });
         <span class="text-heading-3 text-n-slate-12">
           {{ header }}
         </span>
-        <ToggleSwitch v-model="modelValue" />
+        <div v-if="hideToggle" class="size-2" />
+        <ToggleSwitch v-else v-model="modelValue" />
       </div>
       <span v-if="description" class="text-body-main text-n-slate-11">
         {{ description }}

app/javascript/dashboard/components-next/captain/assistant/DocumentCard.vue

@@ -12,6 +12,7 @@ import {
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 
 const props = defineProps({
   id: {
@@ -34,14 +35,34 @@ const props = defineProps({
     type: Number,
     required: true,
   },
+  isSelected: {
+    type: Boolean,
+    default: false,
+  },
+  selectable: {
+    type: Boolean,
+    default: false,
+  },
+  showSelectionControl: {
+    type: Boolean,
+    default: false,
+  },
+  showMenu: {
+    type: Boolean,
+    default: true,
+  },
 });
 
-const emit = defineEmits(['action']);
+const emit = defineEmits(['action', 'select', 'hover']);
 const { checkPermissions } = usePolicy();
 
 const { t } = useI18n();
 
 const [showActionsDropdown, toggleDropdown] = useToggle();
+const modelValue = computed({
+  get: () => props.isSelected,
+  set: () => emit('select', props.id),
+});
 
 const menuItems = computed(() => {
   const allOptions = [
@@ -79,12 +100,23 @@ const handleAction = ({ action, value }) => {
 </script>
 
 <template>
-  <CardLayout>
+  <CardLayout
+    :selectable="selectable"
+    class="relative"
+    @mouseenter="emit('hover', true)"
+    @mouseleave="emit('hover', false)"
+  >
+    <div
+      v-show="showSelectionControl"
+      class="absolute top-7 ltr:left-3 rtl:right-3"
+    >
+      <Checkbox v-model="modelValue" />
+    </div>
     <div class="flex gap-1 justify-between w-full">
       <span class="text-base text-n-slate-12 line-clamp-1">
         {{ name }}
       </span>
-      <div class="flex gap-2 items-center">
+      <div v-if="showMenu" class="flex gap-2 items-center">
         <div
           v-on-clickaway="() => toggleDropdown(false)"
           class="flex relative items-center group"

app/javascript/dashboard/components-next/captain/pageComponents/BulkDeleteDialog.vue

@@ -21,16 +21,22 @@ const emit = defineEmits(['deleteSuccess']);
 const { t } = useI18n();
 const store = useStore();
 const bulkDeleteDialogRef = ref(null);
-const i18nKey = computed(() => props.type.toUpperCase());
+const i18nKey = computed(() => {
+  const i18nTypeMap = {
+    AssistantResponse: 'RESPONSES',
+    AssistantDocument: 'DOCUMENTS',
+  };
+  return i18nTypeMap[props.type];
+});
 
 const handleBulkDelete = async ids => {
   if (!ids) return;
 
   try {
-    await store.dispatch(
-      'captainBulkActions/handleBulkDelete',
-      Array.from(props.bulkIds)
-    );
+    await store.dispatch('captainBulkActions/handleBulkDelete', {
+      ids: Array.from(props.bulkIds),
+      type: props.type,
+    });
 
     emit('deleteSuccess');
     useAlert(t(`CAPTAIN.${i18nKey.value}.BULK_DELETE.SUCCESS_MESSAGE`));

app/javascript/dashboard/components-next/captain/pageComponents/Paywall.vue

@@ -6,6 +6,13 @@ import { useAccount } from 'dashboard/composables/useAccount';
 
 import BasePaywallModal from 'dashboard/routes/dashboard/settings/components/BasePaywallModal.vue';
 
+defineProps({
+  featurePrefix: {
+    type: String,
+    default: 'CAPTAIN',
+  },
+});
+
 const router = useRouter();
 const currentUser = useMapGetter('getCurrentUser');
 
@@ -31,7 +38,7 @@ const openBilling = () => {
   >
     <BasePaywallModal
       class="mx-auto"
-      feature-prefix="CAPTAIN"
+      :feature-prefix="featurePrefix"
       :i18n-key="i18nKey"
       :is-super-admin="isSuperAdmin"
       :is-on-chatwoot-cloud="isOnChatwootCloud"

app/javascript/dashboard/components-next/captain/pageComponents/assistant/settings/AssistantBasicSettingsForm.vue

@@ -27,6 +27,7 @@ const initialState = {
     conversationFaqs: false,
     memories: false,
     citations: false,
+    contactAttributes: false,
   },
 };
 
@@ -59,6 +60,7 @@ const updateStateFromAssistant = assistant => {
     conversationFaqs: config.feature_faq || false,
     memories: config.feature_memory || false,
     citations: config.feature_citation || false,
+    contactAttributes: config.feature_contact_attributes || false,
   };
 };
 
@@ -79,6 +81,7 @@ const handleBasicInfoUpdate = async () => {
       feature_faq: state.features.conversationFaqs,
       feature_memory: state.features.memories,
       feature_citation: state.features.citations,
+      feature_contact_attributes: state.features.contactAttributes,
     },
   };
 
@@ -138,6 +141,10 @@ watch(
           <input v-model="state.features.citations" type="checkbox" />
           {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CITATIONS') }}
         </label>
+        <label class="flex items-center gap-2">
+          <input v-model="state.features.contactAttributes" type="checkbox" />
+          {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CONTACT_ATTRIBUTES') }}
+        </label>
       </div>
     </div>
 

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolCard.vue

@@ -101,12 +101,9 @@ const authTypeLabel = computed(() => {
         </Policy>
       </div>
     </div>
-    <div class="flex items-center justify-between w-full gap-4">
-      <div class="flex items-center gap-3 flex-1">
-        <span
-          v-if="description"
-          class="text-sm truncate text-n-slate-11 flex-1"
-        >
+    <div class="flex items-center justify-between w-full gap-4 min-w-0">
+      <div class="flex items-center gap-3 flex-1 min-w-0">
+        <span v-if="description" class="text-sm truncate text-n-slate-11">
           {{ description }}
         </span>
         <span

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolForm.vue

@@ -1,9 +1,10 @@
 <script setup>
-import { reactive, computed, useTemplateRef, watch } from 'vue';
+import { reactive, computed, ref, useTemplateRef, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useVuelidate } from '@vuelidate/core';
-import { required } from '@vuelidate/validators';
+import { required, maxLength } from '@vuelidate/validators';
 import { useMapGetter } from 'dashboard/composables/store';
+import CustomToolsAPI from 'dashboard/api/captain/customTools';
 
 import Input from 'dashboard/components-next/input/Input.vue';
 import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
@@ -72,8 +73,12 @@ const DEFAULT_PARAM = {
   required: false,
 };
 
+// OpenAI enforces a 64-char limit on function names. The backend slug is
+// "custom_" (7 chars) + parameterized title, so cap the title conservatively.
+const MAX_TOOL_NAME_LENGTH = 55;
+
 const validationRules = {
-  title: { required },
+  title: { required, maxLength: maxLength(MAX_TOOL_NAME_LENGTH) },
   endpoint_url: { required },
   http_method: { required },
   auth_type: { required },
@@ -103,9 +108,15 @@ const isLoading = computed(() =>
 );
 
 const getErrorMessage = (field, errorKey) => {
-  return v$.value[field].$error
-    ? t(`CAPTAIN.CUSTOM_TOOLS.FORM.${errorKey}.ERROR`)
-    : '';
+  if (!v$.value[field].$error) return '';
+
+  const failedRule = v$.value[field].$errors[0]?.$validator;
+  if (failedRule === 'maxLength') {
+    return t(`CAPTAIN.CUSTOM_TOOLS.FORM.${errorKey}.MAX_LENGTH_ERROR`, {
+      max: MAX_TOOL_NAME_LENGTH,
+    });
+  }
+  return t(`CAPTAIN.CUSTOM_TOOLS.FORM.${errorKey}.ERROR`);
 };
 
 const formErrors = computed(() => ({
@@ -140,6 +151,30 @@ const handleSubmit = async () => {
 
   emit('submit', state);
 };
+
+const isTesting = ref(false);
+const testResult = ref(null);
+const isTestDisabled = computed(
+  () => state.endpoint_url.includes('{{') || !!state.request_template
+);
+
+const handleTest = async () => {
+  if (!state.endpoint_url) return;
+
+  isTesting.value = true;
+  testResult.value = null;
+  try {
+    const { data } = await CustomToolsAPI.test(state);
+    const isOk = data.status >= 200 && data.status < 300;
+    testResult.value = { success: isOk, status: data.status };
+  } catch (e) {
+    const message =
+      e.response?.data?.error || t('CAPTAIN.CUSTOM_TOOLS.TEST.ERROR');
+    testResult.value = { success: false, message };
+  } finally {
+    isTesting.value = false;
+  }
+};
 </script>
 
 <template>
@@ -248,6 +283,45 @@ const handleSubmit = async () => {
       class="[&_textarea]:font-mono"
     />
 
+    <div class="flex flex-col gap-2">
+      <Button
+        type="button"
+        variant="faded"
+        color="slate"
+        icon="i-lucide-play"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.TEST.BUTTON')"
+        :is-loading="isTesting"
+        :disabled="isTesting || !state.endpoint_url || isTestDisabled"
+        @click="handleTest"
+      />
+      <p v-if="isTestDisabled" class="text-xs text-n-slate-11">
+        {{ t('CAPTAIN.CUSTOM_TOOLS.TEST.DISABLED_HINT') }}
+      </p>
+      <div
+        v-if="testResult"
+        class="flex items-center gap-2 px-3 py-2 text-xs rounded-lg"
+        :class="
+          testResult.success
+            ? 'bg-n-teal-2 text-n-teal-11'
+            : 'bg-n-ruby-2 text-n-ruby-11'
+        "
+      >
+        <span
+          :class="
+            testResult.success ? 'i-lucide-check-circle' : 'i-lucide-x-circle'
+          "
+          class="size-3.5 shrink-0"
+        />
+        {{
+          testResult.status
+            ? t('CAPTAIN.CUSTOM_TOOLS.TEST.SUCCESS', {
+                status: testResult.status,
+              })
+            : testResult.message
+        }}
+      </div>
+    </div>
+
     <div class="flex gap-3 justify-between items-center w-full">
       <Button
         type="button"

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/CustomToolsPageEmptyState.vue

@@ -1,8 +1,11 @@
 <script setup>
+import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
+import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/FeatureSpotlight.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const emit = defineEmits(['click']);
+const { isOnChatwootCloud } = useAccount();
 
 const onClick = () => {
   emit('click');
@@ -10,6 +13,15 @@ const onClick = () => {
 </script>
 
 <template>
+  <FeatureSpotlight
+    :title="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.FEATURE_SPOTLIGHT.TITLE')"
+    :note="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.FEATURE_SPOTLIGHT.NOTE')"
+    fallback-thumbnail="/assets/images/dashboard/captain/assistant-light.svg"
+    fallback-thumbnail-dark="/assets/images/dashboard/captain/assistant-dark.svg"
+    learn-more-url="https://chwt.app/hc/captain-tools"
+    class="mb-8"
+    :hide-actions="!isOnChatwootCloud"
+  />
   <EmptyStateLayout
     :title="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.TITLE')"
     :subtitle="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.SUBTITLE')"

app/javascript/dashboard/components-next/inline-input/InlineInput.vue

@@ -36,7 +36,13 @@ const props = defineProps({
   },
 });
 
-const emit = defineEmits(['enterPress', 'input', 'blur', 'focus']);
+const emit = defineEmits([
+  'enterPress',
+  'escapePress',
+  'input',
+  'blur',
+  'focus',
+]);
 
 const modelValue = defineModel({
   type: [String, Number],
@@ -49,6 +55,10 @@ const onEnterPress = () => {
   emit('enterPress');
 };
 
+const onEscapePress = () => {
+  emit('escapePress');
+};
+
 const handleInput = event => {
   emit('input', event.target.value);
   modelValue.value = event.target.value;
@@ -102,6 +112,7 @@ defineExpose({
       @focus="handleFocus"
       @blur="handleBlur"
       @keydown.enter.prevent="onEnterPress"
+      @keydown.escape.prevent="onEscapePress"
     />
   </div>
 </template>

app/javascript/dashboard/components-next/input/DurationInput.vue

@@ -32,6 +32,7 @@ const convertToMinutes = newValue => {
 
 const transformedValue = computed({
   get() {
+    if (duration.value == null) return null;
     if (unit.value === DURATION_UNITS.MINUTES) return duration.value;
     if (unit.value === DURATION_UNITS.HOURS)
       return Math.floor(duration.value / 60);
@@ -41,6 +42,10 @@ const transformedValue = computed({
     return 0;
   },
   set(newValue) {
+    if (newValue == null || newValue === '') {
+      duration.value = null;
+      return;
+    }
     let minuteValue = convertToMinutes(newValue);
 
     duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
@@ -53,6 +58,7 @@ const transformedValue = computed({
 // this might create some confusion, especially when saving
 // this watcher fixes it by rounding the duration basically, to the nearest unit value
 watch(unit, () => {
+  if (duration.value == null) return;
   let adjustedValue = convertToMinutes(transformedValue.value);
   duration.value = Math.min(Math.max(adjustedValue, props.min), props.max);
 });

app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue

@@ -226,4 +226,10 @@ const handleSeeOriginal = () => {
     }
   }
 }
+
+// Email clients (Gmail, Outlook) hardcode dir="ltr" on wrapper elements.
+// In RTL apps this forces email content LTR regardless of actual text.
+[dir='rtl'] .letter-render [dir='ltr'] {
+  direction: inherit;
+}
 </style>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -250,6 +250,12 @@ const menuItems = computed(() => {
           activeOn: ['conversation_through_mentions'],
           to: accountScopedRoute('conversation_mentions'),
         },
+        {
+          name: 'Participating',
+          label: t('SIDEBAR.PARTICIPATING_CONVERSATIONS'),
+          activeOn: ['conversation_through_participating'],
+          to: accountScopedRoute('conversation_participating'),
+        },
         {
           name: 'Unattended',
           activeOn: ['conversation_through_unattended'],

app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue

@@ -158,9 +158,11 @@ const activeChild = computed(() => {
     return rankedPage ?? activeOnPages[0];
   }
 
-  return navigableChildren.value.find(
-    child => child.to && route.path.startsWith(resolvePath(child.to))
-  );
+  return navigableChildren.value.find(child => {
+    if (!child.to) return false;
+    const childPath = resolvePath(child.to);
+    return route.path === childPath || route.path.startsWith(`${childPath}/`);
+  });
 });
 
 const hasActiveChild = computed(() => {

app/javascript/dashboard/components/ChatList.vue

@@ -56,6 +56,7 @@ import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHe
 import { conversationListPageURL } from '../helper/URLHelper';
 import {
   isOnMentionsView,
+  isOnParticipatingView,
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import {
@@ -113,6 +114,7 @@ const chatLists = useMapGetter('getFilteredConversations');
 const mineChatsList = useMapGetter('getMineChats');
 const allChatList = useMapGetter('getAllStatusChats');
 const unAssignedChatsList = useMapGetter('getUnAssignedChats');
+const participatingChatsList = useMapGetter('getParticipatingChats');
 const chatListLoading = useMapGetter('getChatListLoadingStatus');
 const activeInbox = useMapGetter('getSelectedInbox');
 const conversationStats = useMapGetter('conversationStats/getStats');
@@ -296,13 +298,15 @@ const pageTitle = computed(() => {
   if (props.label) {
     return `#${props.label}`;
   }
-  if (props.conversationType === 'mention') {
+  if (props.conversationType === wootConstants.CONVERSATION_TYPE.MENTION) {
     return t('CHAT_LIST.MENTION_HEADING');
   }
-  if (props.conversationType === 'participating') {
+  if (
+    props.conversationType === wootConstants.CONVERSATION_TYPE.PARTICIPATING
+  ) {
     return t('CONVERSATION_PARTICIPANTS.SIDEBAR_MENU_TITLE');
   }
-  if (props.conversationType === 'unattended') {
+  if (props.conversationType === wootConstants.CONVERSATION_TYPE.UNATTENDED) {
     return t('CHAT_LIST.UNATTENDED_HEADING');
   }
   if (hasActiveFolders.value) {
@@ -311,12 +315,30 @@ const pageTitle = computed(() => {
   return t('CHAT_LIST.TAB_HEADING');
 });
 
+function filterByAssigneeTab(conversations) {
+  if (activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.ME) {
+    return conversations.filter(
+      c => c.meta?.assignee?.id === currentUser.value?.id
+    );
+  }
+  if (activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.UNASSIGNED) {
+    return conversations.filter(c => !c.meta?.assignee);
+  }
+  return [...conversations];
+}
+
 const conversationList = computed(() => {
   let localConversationList = [];
 
   if (!hasAppliedFiltersOrActiveFolders.value) {
     const filters = conversationFilters.value;
-    if (activeAssigneeTab.value === 'me') {
+    if (
+      props.conversationType === wootConstants.CONVERSATION_TYPE.PARTICIPATING
+    ) {
+      localConversationList = filterByAssigneeTab(
+        participatingChatsList.value(filters)
+      );
+    } else if (activeAssigneeTab.value === 'me') {
       localConversationList = [...mineChatsList.value(filters)];
     } else if (activeAssigneeTab.value === 'unassigned') {
       localConversationList = [...unAssignedChatsList.value(filters)];
@@ -637,9 +659,11 @@ function redirectToConversationList() {
 
   let conversationType = '';
   if (isOnMentionsView({ route: { name } })) {
-    conversationType = 'mention';
+    conversationType = wootConstants.CONVERSATION_TYPE.MENTION;
+  } else if (isOnParticipatingView({ route: { name } })) {
+    conversationType = wootConstants.CONVERSATION_TYPE.PARTICIPATING;
   } else if (isOnUnattendedView({ route: { name } })) {
-    conversationType = 'unattended';
+    conversationType = wootConstants.CONVERSATION_TYPE.UNATTENDED;
   }
   router.push(
     conversationListPageURL({

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -313,7 +313,12 @@ const plugins = computed(() => {
 const sendWithSignature = computed(() => {
   // this is considered the source of truth, we watch this property
   // on change, we toggle the signature in the editor
-  if (props.allowSignature && !props.isPrivate && props.channelType) {
+  if (
+    props.allowSignature &&
+    !props.isPrivate &&
+    props.channelType &&
+    !props.disabled
+  ) {
     return fetchSignatureFlagFromUISettings(props.channelType);
   }
 
@@ -436,6 +441,7 @@ function reloadState(content = props.modelValue) {
 }
 
 function addSignature() {
+  if (props.disabled) return;
   let content = props.modelValue;
   // see if the content is empty, if it is before appending the signature
   // we need to add a paragraph node and move the cursor at the start of the editor
@@ -454,6 +460,7 @@ function addSignature() {
 }
 
 function removeSignature() {
+  if (props.disabled) return;
   if (!props.signature) return;
   let content = props.modelValue;
   content = removeSignatureHelper(
@@ -806,7 +813,7 @@ watch(
 
 watch(sendWithSignature, newValue => {
   // see if the allowSignature flag is true
-  if (props.allowSignature) {
+  if (props.allowSignature && !props.disabled) {
     toggleSignatureInEditor(newValue);
   }
 });
@@ -828,6 +835,8 @@ onMounted(() => {
   }
 });
 
+defineExpose({ focusEditorInputField });
+
 // BUS Event to insert text or markdown into the editor at the
 // current cursor position.
 // Components using this

app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue

@@ -79,7 +79,7 @@ export default {
 
   created() {
     state = createState(
-      this.modelValue,
+      this.modelValue || '',
       this.placeholder,
       this.plugins,
       { onImageUpload: this.openFileBrowser },
@@ -170,7 +170,7 @@ export default {
     },
     reloadState() {
       state = createState(
-        this.modelValue,
+        this.modelValue || '',
         this.placeholder,
         this.plugins,
         { onImageUpload: this.openFileBrowser },

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -128,7 +128,6 @@ export default {
     },
   },
   emits: [
-    'replaceText',
     'toggleInsertArticle',
     'selectWhatsappTemplate',
     'selectContentTemplate',
@@ -277,9 +276,6 @@ export default {
     toggleMessageSignature() {
       this.setSignatureFlagForInbox(this.channelType, !this.sendWithSignature);
     },
-    replaceText(text) {
-      this.$emit('replaceText', text);
-    },
     toggleInsertArticle() {
       this.$emit('toggleInsertArticle');
     },

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -10,7 +10,7 @@ import InboxName from '../InboxName.vue';
 import ConversationContextMenu from './contextMenu/Index.vue';
 import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
 import CardLabels from './conversationCardComponents/CardLabels.vue';
-import PriorityMark from './PriorityMark.vue';
+import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
 import SLACardLabel from './components/SLACardLabel.vue';
 import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
 import VoiceCallStatus from './VoiceCallStatus.vue';
@@ -305,7 +305,7 @@ const deleteConversation = () => {
       >
         <InboxName v-if="showInboxName" :inbox="inbox" class="flex-1 min-w-0" />
         <div
-          class="flex items-center gap-2 flex-shrink-0"
+          class="flex items-baseline gap-2 flex-shrink-0"
           :class="{
             'flex-1 justify-between': !showInboxName,
           }"
@@ -317,7 +317,10 @@ const deleteConversation = () => {
             <fluent-icon icon="person" size="12" class="text-n-slate-11" />
             {{ assignee.name }}
           </span>
-          <PriorityMark :priority="chat.priority" class="flex-shrink-0" />
+          <CardPriorityIcon
+            :priority="chat.priority"
+            class="flex-shrink-0 !size-3.5"
+          />
         </div>
       </div>
       <h4

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -45,6 +45,7 @@ const backButtonUrl = computed(() => {
 
   const conversationTypeMap = {
     conversation_through_mentions: 'mention',
+    conversation_through_participating: 'participating',
     conversation_through_unattended: 'unattended',
   };
   return conversationListPageURL({

app/javascript/dashboard/components/widgets/conversation/PriorityMark.vue

@@ -1,53 +0,0 @@
-<script>
-import { CONVERSATION_PRIORITY } from '../../../../shared/constants/messages';
-
-export default {
-  name: 'PriorityMark',
-  props: {
-    priority: {
-      type: String,
-      default: '',
-      validate: value =>
-        [...Object.values(CONVERSATION_PRIORITY), ''].includes(value),
-    },
-  },
-  data() {
-    return {
-      CONVERSATION_PRIORITY,
-    };
-  },
-  computed: {
-    tooltipText() {
-      return this.$t(
-        `CONVERSATION.PRIORITY.OPTIONS.${this.priority.toUpperCase()}`
-      );
-    },
-    isUrgent() {
-      return this.priority === CONVERSATION_PRIORITY.URGENT;
-    },
-  },
-};
-</script>
-
-<!-- eslint-disable-next-line vue/no-root-v-if -->
-<template>
-  <span
-    v-if="priority"
-    v-tooltip="{
-      content: tooltipText,
-      delay: { show: 1500, hide: 0 },
-    }"
-    class="shrink-0 rounded-sm inline-flex items-center justify-center w-3.5 h-3.5"
-    :class="{
-      'bg-n-ruby-4 text-n-ruby-10': isUrgent,
-      'bg-n-slate-4 text-n-slate-11': !isUrgent,
-    }"
-  >
-    <fluent-icon
-      :icon="`priority-${priority.toLowerCase()}`"
-      :size="isUrgent ? 12 : 14"
-      class="flex-shrink-0"
-      view-box="0 0 14 14"
-    />
-  </span>
-</template>

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -27,7 +27,6 @@ import { CMD_AI_ASSIST } from 'dashboard/helper/commandbar/events';
 import {
   getMessageVariables,
   getUndefinedVariablesInMessage,
-  replaceVariablesInMessage,
 } from '@chatwoot/utils';
 import WhatsappTemplates from './WhatsappTemplates/Modal.vue';
 import ContentTemplates from './ContentTemplates/ContentTemplatesModal.vue';
@@ -99,6 +98,7 @@ export default {
     } = useUISettings();
 
     const replyEditor = useTemplateRef('replyEditor');
+    const messageEditor = useTemplateRef('messageEditor');
     const copilot = useCopilotReply();
     const shortcutKey = useKbd(['$mod', '+', 'enter']);
 
@@ -109,6 +109,7 @@ export default {
       setQuotedReplyFlagForInbox,
       fetchQuotedReplyFlagFromUISettings,
       replyEditor,
+      messageEditor,
       copilot,
       shortcutKey,
     };
@@ -251,6 +252,9 @@ export default {
       if (this.isAnInstagramChannel) {
         return MESSAGE_MAX_LENGTH.INSTAGRAM;
       }
+      if (this.isATelegramChannel) {
+        return MESSAGE_MAX_LENGTH.TELEGRAM;
+      }
       if (this.isATiktokChannel) {
         return MESSAGE_MAX_LENGTH.TIKTOK;
       }
@@ -507,7 +511,7 @@ export default {
     );
 
     this.fetchAndSetReplyTo();
-    emitter.on(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.fetchAndSetReplyTo);
+    emitter.on(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.onReplyToMessage);
 
     // A hacky fix to solve the drag and drop
     // Is showing on top of new conversation modal drag and drop
@@ -522,7 +526,7 @@ export default {
   unmounted() {
     document.removeEventListener('paste', this.onPaste);
     document.removeEventListener('keydown', this.handleKeyEvents);
-    emitter.off(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.fetchAndSetReplyTo);
+    emitter.off(BUS_EVENTS.TOGGLE_REPLY_TO_MESSAGE, this.onReplyToMessage);
     emitter.off(BUS_EVENTS.INSERT_INTO_NORMAL_EDITOR, this.addIntoEditor);
     emitter.off(
       BUS_EVENTS.NEW_CONVERSATION_MODAL,
@@ -543,7 +547,10 @@ export default {
     },
     setCopilotAcceptedMessage(message, replyType = this.replyType) {
       const key = this.getDraftKey(this.conversationIdByRoute, replyType);
-      this.copilotAcceptedMessages[key] = trimContent(message || '');
+      this.copilotAcceptedMessages[key] = trimContent(
+        message || '',
+        this.maxLength
+      );
     },
     clearCopilotAcceptedMessage(replyType = this.replyType) {
       const key = this.getDraftKey(this.conversationIdByRoute, replyType);
@@ -601,7 +608,7 @@ export default {
     saveDraft(conversationId, replyType) {
       if (this.message || this.message === '') {
         const key = this.getDraftKey(conversationId, replyType);
-        const draftToSave = trimContent(this.message || '');
+        const draftToSave = trimContent(this.message || '', this.maxLength);
 
         this.$store.dispatch('draftMessages/set', {
           key,
@@ -628,10 +635,17 @@ export default {
         return message;
       }
 
+      // Even when editor is disabled (e.g. WhatsApp/API can't reply), we must
+      // still normalize stale signatures out of drafts when signature is off.
+      if (this.isEditorDisabled && this.sendWithSignature) {
+        return message;
+      }
+
       const effectiveChannelType = getEffectiveChannelType(
         this.channelType,
         this.inbox?.medium || ''
       );
+
       return this.sendWithSignature
         ? appendSignature(message, this.messageSignature, effectiveChannelType)
         : removeSignature(message, this.messageSignature, effectiveChannelType);
@@ -903,32 +917,6 @@ export default {
       });
       this.hideContentTemplatesModal();
     },
-    replaceText(message) {
-      if (this.sendWithSignature && !this.private) {
-        // if signature is enabled, append it to the message
-        // appendSignature ensures that the signature is not duplicated
-        // so we don't need to check if the signature is already present
-        const effectiveChannelType = getEffectiveChannelType(
-          this.channelType,
-          this.inbox?.medium || ''
-        );
-        message = appendSignature(
-          message,
-          this.messageSignature,
-          effectiveChannelType
-        );
-      }
-
-      const updatedMessage = replaceVariablesInMessage({
-        message,
-        variables: this.messageVariables,
-      });
-
-      setTimeout(() => {
-        useTrack(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
-        this.message = updatedMessage;
-      }, 100);
-    },
     setReplyMode(mode = REPLY_EDITOR_MODES.REPLY) {
       // Clear attachments when switching between private note and reply modes
       // This is to prevent from breaking the upload rules
@@ -1191,6 +1179,15 @@ export default {
         return false;
       });
     },
+    onReplyToMessage() {
+      this.fetchAndSetReplyTo();
+      if (this.inReplyTo) {
+        this.$nextTick(() => {
+          const pos = this.isSignatureEnabledForInbox ? 'start' : 'end';
+          this.messageEditor?.focusEditorInputField(pos);
+        });
+      }
+    },
     resetReplyToMessage() {
       const replyStorageKey = LOCAL_STORAGE_KEYS.MESSAGE_REPLY_TO;
       LocalStorage.deleteFromJsonStore(replyStorageKey, this.conversationId);
@@ -1313,6 +1310,7 @@ export default {
         />
         <WootMessageEditor
           v-else-if="!showAudioRecorderEditor"
+          ref="messageEditor"
           v-model="message"
           :conversation-id="conversationId"
           :editor-id="editorStateId"
@@ -1417,7 +1415,6 @@ export default {
         :new-conversation-modal-active="newConversationModalActive"
         @select-whatsapp-template="openWhatsappTemplateModal"
         @select-content-template="openContentTemplateModal"
-        @replace-text="replaceText"
         @toggle-insert-article="toggleInsertArticle"
         @toggle-quoted-reply="toggleQuotedReply"
       />

app/javascript/dashboard/components/widgets/conversation/ReplyToMessage.vue

@@ -32,6 +32,7 @@ const emit = defineEmits(['dismiss']);
       xs
       slate
       icon="i-lucide-x"
+      class="flex-shrink-0"
       @click.stop="emit('dismiss')"
     />
   </div>

app/javascript/dashboard/composables/spec/useAutomation.spec.js

@@ -8,6 +8,7 @@ import {
   agents,
   teams,
   labels,
+  booleanFilterOptions,
   statusFilterOptions,
   messageTypeOptions,
   priorityOptions,
@@ -73,6 +74,8 @@ describe('useAutomation', () => {
           return countries;
         case 'message_type':
           return messageTypeOptions;
+        case 'private_note':
+          return booleanFilterOptions;
         case 'priority':
           return priorityOptions;
         default:
@@ -226,6 +229,9 @@ describe('useAutomation', () => {
     expect(getConditionDropdownValues('message_type')).toEqual(
       messageTypeOptions
     );
+    expect(getConditionDropdownValues('private_note')).toEqual(
+      booleanFilterOptions
+    );
     expect(getConditionDropdownValues('priority')).toEqual(priorityOptions);
   });
 

app/javascript/dashboard/composables/spec/useEditableAutomation.spec.js

@@ -0,0 +1,54 @@
+import { useEditableAutomation } from '../useEditableAutomation';
+import useAutomationValues from '../useAutomationValues';
+
+vi.mock('../useAutomationValues');
+
+describe('useEditableAutomation', () => {
+  beforeEach(() => {
+    useAutomationValues.mockReturnValue({
+      getConditionDropdownValues: vi.fn(attributeKey => {
+        if (attributeKey === 'private_note') {
+          return [
+            { id: true, name: 'True' },
+            { id: false, name: 'False' },
+          ];
+        }
+
+        return [];
+      }),
+      getActionDropdownValues: vi.fn(),
+    });
+  });
+
+  it('rehydrates boolean conditions as a single selected option', () => {
+    const automation = {
+      event_name: 'message_created',
+      conditions: [
+        {
+          attribute_key: 'private_note',
+          filter_operator: 'equal_to',
+          values: [false],
+          query_operator: null,
+        },
+      ],
+      actions: [],
+    };
+    const automationTypes = {
+      message_created: {
+        conditions: [{ key: 'private_note', inputType: 'search_select' }],
+      },
+    };
+
+    const { formatAutomation } = useEditableAutomation();
+    const result = formatAutomation(automation, [], automationTypes, []);
+
+    expect(result.conditions).toEqual([
+      {
+        attribute_key: 'private_note',
+        filter_operator: 'equal_to',
+        values: { id: false, name: 'False' },
+        query_operator: 'and',
+      },
+    ]);
+  });
+});

app/javascript/dashboard/composables/useEditableAutomation.js

@@ -46,11 +46,26 @@ export function useEditableAutomation() {
       if (inputType === 'comma_separated_plain_text') {
         return { ...condition, values: condition.values.join(',') };
       }
+      const dropdownValues = getConditionDropdownValues(
+        condition.attribute_key
+      );
+      const hasBooleanOptions =
+        inputType === 'search_select' &&
+        dropdownValues.length &&
+        dropdownValues.every(item => typeof item.id === 'boolean');
+
+      if (hasBooleanOptions) {
+        return {
+          ...condition,
+          query_operator: condition.query_operator || 'and',
+          values: dropdownValues.find(item => item.id === condition.values[0]),
+        };
+      }
       return {
         ...condition,
         query_operator: condition.query_operator || 'and',
-        values: [...getConditionDropdownValues(condition.attribute_key)].filter(
-          item => [...condition.values].includes(item.id)
+        values: [...dropdownValues].filter(item =>
+          [...condition.values].includes(item.id)
         ),
       };
     });

app/javascript/dashboard/constants/globals.js

@@ -12,6 +12,11 @@ export default {
     SNOOZED: 'snoozed',
     ALL: 'all',
   },
+  CONVERSATION_TYPE: {
+    MENTION: 'mention',
+    PARTICIPATING: 'participating',
+    UNATTENDED: 'unattended',
+  },
   SORT_BY_TYPE: {
     LAST_ACTIVITY_AT_ASC: 'last_activity_at_asc',
     LAST_ACTIVITY_AT_DESC: 'last_activity_at_desc',

app/javascript/dashboard/featureFlags.js

@@ -37,6 +37,7 @@ export const FEATURE_FLAGS = {
   CHANNEL_INSTAGRAM: 'channel_instagram',
   CHANNEL_TIKTOK: 'channel_tiktok',
   CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
+  CAPTAIN_CUSTOM_TOOLS: 'custom_tools',
   CAPTAIN_V2: 'captain_integration_v2',
   CAPTAIN_TASKS: 'captain_tasks',
   SAML: 'saml',
@@ -49,6 +50,7 @@ export const FEATURE_FLAGS = {
 export const PREMIUM_FEATURES = [
   FEATURE_FLAGS.SLA,
   FEATURE_FLAGS.CAPTAIN,
+  FEATURE_FLAGS.CAPTAIN_CUSTOM_TOOLS,
   FEATURE_FLAGS.CUSTOM_ROLES,
   FEATURE_FLAGS.AUDIT_LOGS,
   FEATURE_FLAGS.HELP_CENTER,

app/javascript/dashboard/helper/URLHelper.js

@@ -51,6 +51,7 @@ export const conversationListPageURL = ({
   } else if (conversationType) {
     const urlMap = {
       mention: 'mentions/conversations',
+      participating: 'participating/conversations',
       unattended: 'unattended/conversations',
     };
     url = `accounts/${accountId}/${urlMap[conversationType]}`;

app/javascript/dashboard/helper/automationHelper.js

@@ -150,6 +150,7 @@ export const getConditionOptions = ({
     conversation_language: languages,
     country_code: countries,
     message_type: messageTypeOptions,
+    private_note: booleanFilterOptions,
     priority: priorityOptions,
     labels: generateConditionOptions(labels, 'title'),
   };

app/javascript/dashboard/helper/editorHelper.js

@@ -32,6 +32,25 @@ export function extractTextFromMarkdown(markdown) {
     .trim(); // Trim any extra space
 }
 
+/**
+ * Removes inline base64 markdown images from signature content.
+ *
+ * @param {string} content
+ * @returns {{ sanitizedContent: string, hasInlineImages: boolean }}
+ */
+export function stripInlineBase64Images(content) {
+  if (!content || typeof content !== 'string') {
+    return { sanitizedContent: content || '', hasInlineImages: false };
+  }
+
+  const markdownInlineBase64ImageRegex =
+    /!\[[^\]]*]\(\s*data:image\/[a-zA-Z0-9.+-]+;base64,[^)]+\s*\)/gi;
+  const sanitizedContent = content.replace(markdownInlineBase64ImageRegex, '');
+  const hasInlineImages = sanitizedContent !== content;
+
+  return { sanitizedContent, hasInlineImages };
+}
+
 /**
  * Strip unsupported markdown formatting based on channel capabilities.
  * Uses MARKDOWN_PATTERNS from editor constants.

app/javascript/dashboard/helper/featureHelper.js

@@ -20,6 +20,7 @@ const FEATURE_HELP_URLS = {
   billing: 'https://chwt.app/pricing',
   saml: 'https://chwt.app/hc/saml',
   captain_billing: 'https://chwt.app/hc/captain_billing',
+  shopify: 'https://chwt.app/hc/shopify',
 };
 
 export function getHelpUrlForFeature(featureName) {

app/javascript/dashboard/helper/portalHelper.js

@@ -133,20 +133,55 @@ export const ARTICLE_TABS_OPTIONS = [
   },
 ];
 
-export const LOCALE_MENU_ITEMS = [
-  {
+export const LOCALE_MENU_ITEMS = {
+  makeDefault: {
     label: 'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.MAKE_DEFAULT',
     action: 'change-default',
     value: 'default',
     icon: 'i-lucide-star',
   },
-  {
+  moveToDraft: {
+    label: 'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.MOVE_TO_DRAFT',
+    action: 'move-to-draft',
+    value: 'draft',
+    icon: 'i-lucide-eye-off',
+  },
+  publishLocale: {
+    label: 'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.PUBLISH_LOCALE',
+    action: 'publish-locale',
+    value: 'publish',
+    icon: 'i-lucide-eye',
+  },
+  delete: {
     label: 'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.DELETE',
     action: 'delete',
     value: 'delete',
     icon: 'i-lucide-trash',
   },
-];
+};
+
+const disableLocaleMenuItems = menuItems =>
+  menuItems.map(item => ({ ...item, disabled: true }));
+
+export const buildLocaleMenuItems = ({ isDefault, isDraft }) => {
+  if (isDefault) {
+    return disableLocaleMenuItems([
+      LOCALE_MENU_ITEMS.makeDefault,
+      LOCALE_MENU_ITEMS.moveToDraft,
+      LOCALE_MENU_ITEMS.delete,
+    ]);
+  }
+
+  if (isDraft) {
+    return [LOCALE_MENU_ITEMS.publishLocale, LOCALE_MENU_ITEMS.delete];
+  }
+
+  return [
+    LOCALE_MENU_ITEMS.makeDefault,
+    LOCALE_MENU_ITEMS.moveToDraft,
+    LOCALE_MENU_ITEMS.delete,
+  ];
+};
 
 export const ARTICLE_EDITOR_STATUS_OPTIONS = {
   published: ['archive', 'draft'],

app/javascript/dashboard/helper/snoozeDateParser/localization.js

@@ -166,6 +166,8 @@ const TOD_TO_MERIDIEM = {
   evening: 'pm',
   night: 'pm',
 };
+const CJK_CHAR_RE =
+  /[\p{Script=Han}\p{Script=Hiragana}\p{Script=Katakana}\p{Script=Hangul}]/u;
 
 // ─── Translation Cache ──────────────────────────────────────────────────────
 
@@ -278,8 +280,13 @@ const escapeRegex = s => s.replace(/[.*+?^${}()|[\]\\]/g, '\\$&');
 const substituteLocalTokens = (text, pairs) => {
   let r = text;
   pairs.forEach(([local, en]) => {
-    const re = new RegExp(`(?<=^|\\s)${escapeRegex(local)}(?=\\s|$)`, 'g');
-    r = r.replace(re, en);
+    if (CJK_CHAR_RE.test(local)) {
+      const re = new RegExp(escapeRegex(local), 'g');
+      r = r.replace(re, ` ${en} `);
+    } else {
+      const re = new RegExp(`(?<=^|\\s)${escapeRegex(local)}(?=\\s|$)`, 'g');
+      r = r.replace(re, en);
+    }
   });
   return r;
 };

app/javascript/dashboard/helper/snoozeDateParser/parser.js

@@ -82,6 +82,9 @@ const ORDINAL_RE = `(\\d{1,2}(?:st|nd|rd|th)?|${ORDINAL_WORDS})`;
 
 const HALF_UNIT_RE = /^(?:in\s+)?half\s+(?:an?\s+)?(hour|day|week|month|year)$/;
 const RELATIVE_DURATION_RE = new RegExp(`^(?:in\\s+)?${NUM_RE}\\s+${UNIT_RE}$`);
+const RELATIVE_DURATION_AFTER_RE = new RegExp(
+  `^(?:in\\s+)?${NUM_RE}\\s+${UNIT_RE}\\s+after$`
+);
 const DURATION_FROM_NOW_RE = new RegExp(
   `^${NUM_RE}\\s+${UNIT_RE}\\s+from\\s+now$`
 );
@@ -89,6 +92,9 @@ const RELATIVE_DAY_ONLY_RE = new RegExp(`^(${RELATIVE_DAYS})$`);
 const RELATIVE_DAY_TOD_RE = new RegExp(
   `^(${RELATIVE_DAYS})\\s+(?:at\\s+)?(${TIME_OF_DAY_NAMES})$`
 );
+const RELATIVE_DAY_MERIDIEM_RE = new RegExp(
+  `^(${RELATIVE_DAYS})\\s+(?:at\\s+)?(am|pm)$`
+);
 const RELATIVE_DAY_TOD_TIME_RE = new RegExp(
   `^(${RELATIVE_DAYS})\\s+(?:at\\s+)?(${TIME_OF_DAY_NAMES})\\s+(\\d{1,2}(?::\\d{2})?)$`
 );
@@ -245,6 +251,7 @@ const matchDuration = (text, now) => {
 
   return (
     parseDuration(text.match(DURATION_FROM_NOW_RE), now) ||
+    parseDuration(text.match(RELATIVE_DURATION_AFTER_RE), now) ||
     parseDuration(text.match(RELATIVE_DURATION_RE), now)
   );
 };
@@ -303,6 +310,13 @@ const matchRelativeDay = (text, now) => {
     );
   }
 
+  const dayMeridiemMatch = text.match(RELATIVE_DAY_MERIDIEM_RE);
+  if (dayMeridiemMatch) {
+    const [, dayKey, meridiem] = dayMeridiemMatch;
+    const hours = meridiem === 'am' ? 9 : 14;
+    return applyTimeWithRollover(RELATIVE_DAY_MAP[dayKey], hours, 0, now);
+  }
+
   const dayAtTimeMatch = text.match(RELATIVE_DAY_AT_TIME_RE);
   if (dayAtTimeMatch) {
     const [, dayKey, timeRaw] = dayAtTimeMatch;

app/javascript/dashboard/helper/specs/URLHelper.spec.js

@@ -40,6 +40,15 @@ describe('#URL Helpers', () => {
         '/app/accounts/1/custom_view/1'
       );
     });
+
+    it('should return url to participating conversations', () => {
+      expect(
+        conversationListPageURL({
+          accountId: 1,
+          conversationType: 'participating',
+        })
+      ).toBe('/app/accounts/1/participating/conversations');
+    });
   });
   describe('conversationUrl', () => {
     it('should return direct conversation URL if activeInbox is nil', () => {

app/javascript/dashboard/helper/specs/automationHelper.spec.js

@@ -178,6 +178,21 @@ describe('getConditionOptions', () => {
       })
     ).toEqual(testOptions);
   });
+
+  it('returns boolean options for private_note', () => {
+    const booleanOptions = [
+      { id: true, name: 'True' },
+      { id: false, name: 'False' },
+    ];
+
+    expect(
+      helpers.getConditionOptions({
+        booleanFilterOptions: booleanOptions,
+        customAttributes,
+        type: 'private_note',
+      })
+    ).toEqual(booleanOptions);
+  });
 });
 
 describe('getFileName', () => {

app/javascript/dashboard/helper/specs/editorHelper.spec.js

@@ -15,6 +15,7 @@ import {
   getMenuAnchor,
   calculateMenuPosition,
   stripUnsupportedFormatting,
+  stripInlineBase64Images,
 } from '../editorHelper';
 import { FORMATTING } from 'dashboard/constants/editor';
 import { EditorState } from '@chatwoot/prosemirror-schema';
@@ -423,6 +424,36 @@ describe('extractTextFromMarkdown', () => {
   });
 });
 
+describe('stripInlineBase64Images', () => {
+  it('removes markdown data:image base64 images and sets hasInlineImages', () => {
+    const content =
+      'Hello\n![x](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAE)\nWorld';
+    const { sanitizedContent, hasInlineImages } =
+      stripInlineBase64Images(content);
+
+    expect(hasInlineImages).toBe(true);
+    expect(sanitizedContent).not.toContain('data:image/png;base64');
+    expect(sanitizedContent).toContain('Hello');
+    expect(sanitizedContent).toContain('World');
+  });
+
+  it('leaves hosted image markdown unchanged', () => {
+    const content = '![](https://example.com/logo.png)';
+    const { sanitizedContent, hasInlineImages } =
+      stripInlineBase64Images(content);
+
+    expect(hasInlineImages).toBe(false);
+    expect(sanitizedContent).toBe(content);
+  });
+
+  it('returns empty hasInlineImages for empty input', () => {
+    expect(stripInlineBase64Images('')).toEqual({
+      sanitizedContent: '',
+      hasInlineImages: false,
+    });
+  });
+});
+
 describe('insertAtCursor', () => {
   it('should return undefined if editorView is not provided', () => {
     const result = insertAtCursor(undefined, schema.text('Hello'), 0);

app/javascript/dashboard/helper/specs/portalHelper.spec.js

@@ -1,4 +1,8 @@
-import { buildPortalArticleURL, buildPortalURL } from '../portalHelper';
+import {
+  buildLocaleMenuItems,
+  buildPortalArticleURL,
+  buildPortalURL,
+} from '../portalHelper';
 
 describe('PortalHelper', () => {
   describe('buildPortalURL', () => {
@@ -68,4 +72,39 @@ describe('PortalHelper', () => {
       ).toEqual('https://app.chatwoot.com/hc/handbook/articles/article-slug');
     });
   });
+
+  describe('buildLocaleMenuItems', () => {
+    it('returns disabled actions for the default locale', () => {
+      expect(
+        buildLocaleMenuItems({
+          isDefault: true,
+          isDraft: false,
+        })
+      ).toEqual(
+        expect.arrayContaining([
+          expect.objectContaining({ action: 'change-default', disabled: true }),
+          expect.objectContaining({ action: 'move-to-draft', disabled: true }),
+          expect.objectContaining({ action: 'delete', disabled: true }),
+        ])
+      );
+    });
+
+    it('returns publish and delete actions for draft locales', () => {
+      expect(
+        buildLocaleMenuItems({
+          isDefault: false,
+          isDraft: true,
+        }).map(({ action }) => action)
+      ).toEqual(['publish-locale', 'delete']);
+    });
+
+    it('returns default, draft, and delete actions for live locales', () => {
+      expect(
+        buildLocaleMenuItems({
+          isDefault: false,
+          isDraft: false,
+        }).map(({ action }) => action)
+      ).toEqual(['change-default', 'move-to-draft', 'delete']);
+    });
+  });
 });

app/javascript/dashboard/helper/specs/snoozeDateParser.spec.js

@@ -1626,6 +1626,24 @@ describe('generateDateSuggestions — localized input regressions', () => {
     },
   };
 
+  const zhTWSnoozeTranslations = {
+    UNITS: {
+      HOUR: '小時',
+      HOURS: '小時',
+      DAY: '天',
+      DAYS: '天',
+    },
+    HALF: '半',
+    RELATIVE: {
+      TOMORROW: '明天',
+    },
+    MERIDIEM: {
+      AM: '上午',
+      PM: '下午',
+    },
+    AFTER: '後',
+  };
+
   describe('P1: short non-English tokens must NOT produce spurious half-duration suggestions', () => {
     it('Arabic "غد" does not produce half-duration suggestions', () => {
       const results = generateDateSuggestions('غد', now, {
@@ -1721,6 +1739,37 @@ describe('generateDateSuggestions — localized input regressions', () => {
       expect(results[0].date.getHours()).toBe(6);
     });
   });
+
+  describe('zh_TW compact CJK inputs', () => {
+    const options = {
+      translations: zhTWSnoozeTranslations,
+      locale: 'zh-TW',
+    };
+
+    it('parses "2小時後" (2 hours from now) without spaces', () => {
+      const results = generateDateSuggestions('2小時後', now, options);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].date.getDate()).toBe(16);
+      expect(results[0].date.getHours()).toBe(12);
+      expect(results[0].date.getMinutes()).toBe(0);
+    });
+
+    it('parses "半天" (half day) without spaces', () => {
+      const results = generateDateSuggestions('半天', now, options);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].date.getDate()).toBe(16);
+      expect(results[0].date.getHours()).toBe(22);
+      expect(results[0].date.getMinutes()).toBe(0);
+    });
+
+    it('parses "明天 上午" (tomorrow AM) into tomorrow 9am', () => {
+      const results = generateDateSuggestions('明天 上午', now, options);
+      expect(results.length).toBeGreaterThan(0);
+      expect(results[0].date.getDate()).toBe(17);
+      expect(results[0].date.getHours()).toBe(9);
+      expect(results[0].date.getMinutes()).toBe(0);
+    });
+  });
 });
 
 describe('no-space duration suggestions', () => {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -6,12 +6,12 @@
     "SWITCH_VIEW_LAYOUT": "Switch the layout",
     "DASHBOARD_APP_TAB_MESSAGES": "Messages",
     "UNVERIFIED_SESSION": "The identity of this user is not verified",
-    "NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
-    "NO_MESSAGE_2": " to send a message to your page!",
-    "NO_INBOX_1": "Hola! Looks like you haven't added any inboxes yet.",
-    "NO_INBOX_2": " to get started",
-    "NO_INBOX_AGENT": "Uh Oh! Looks like you are not part of any inbox. Please contact your administrator",
-    "SEARCH_MESSAGES": "Search for messages in conversations",
+    "NO_MESSAGE_1": "የደንበኞች መልእክቶች በኢንቦክስዎ አልተገኙም።",
+    "NO_MESSAGE_2": " ወደ ገፅዎ መልእክት ለመላክ!",
+    "NO_INBOX_1": "እሺ! አሁን ምንም ኢንቦክስ አልጨመሩም።",
+    "NO_INBOX_2": " ለመጀመር",
+    "NO_INBOX_AGENT": "ወይ! ምንም ኢንቦክስ አባል አይደለህም። እባክዎ አስተዳዳሪዎን ያነጋግሩ",
+    "SEARCH_MESSAGES": "መልእክቶችን በውይይቶች ውስጥ ይፈልጉ",
     "VIEW_ORIGINAL": "View original",
     "VIEW_TRANSLATED": "View translated",
     "EMPTY_STATE": {
@@ -19,19 +19,19 @@
       "KEYBOARD_SHORTCUTS": "to view keyboard shortcuts"
     },
     "SEARCH": {
-      "TITLE": "Search messages",
+      "TITLE": "መልእክቶችን ይፈልጉ",
       "RESULT_TITLE": "Search Results",
-      "LOADING_MESSAGE": "Crunching data...",
+      "LOADING_MESSAGE": "መረጃ በማስተናገድ ላይ...",
       "PLACEHOLDER": "Type any text to search messages",
       "NO_MATCHING_RESULTS": "No results found."
     },
     "UNREAD_MESSAGES": "Unread Messages",
     "UNREAD_MESSAGE": "Unread Message",
-    "CLICK_HERE": "Click here",
-    "LOADING_INBOXES": "Loading inboxes",
-    "LOADING_CONVERSATIONS": "Loading Conversations",
-    "CANNOT_REPLY": "You cannot reply due to",
-    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "CLICK_HERE": "እዚህ ጠቅ ያድርጉ",
+    "LOADING_INBOXES": "ኢንቦክሶች በመጫን ላይ",
+    "LOADING_CONVERSATIONS": "ውይይቶች በመጫን ላይ",
+    "CANNOT_REPLY": "ምክንያቱን በመነሳት መልስ ማድረግ አይችሉም",
+    "24_HOURS_WINDOW": "የ24 ሰዓት መልእክት ጊዜ ገደብ",
     "48_HOURS_WINDOW": "48 hour message window restriction",
     "API_HOURS_WINDOW": "ለዚህ ውይይት መመለስ በ{hours} ሰአታት ውስጥ ብቻ ይቻላል",
     "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
@@ -44,9 +44,9 @@
     "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
     "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "ይህ የInstagram መለያ ወደ አዲሱ የInstagram ቻናል ገቢ ሳጥን ተዛውሯል። ሁሉም አዲስ መልዕክቶች በዚያ ይታያሉ። ከአሁን ጀምሮ ከዚህ ውይይት መልዕክቶች መላክ አትችሉም።",
-    "REPLYING_TO": "You are replying to:",
-    "REMOVE_SELECTION": "Remove Selection",
-    "DOWNLOAD": "Download",
+    "REPLYING_TO": "ለዚህ ትመልሳለህ፦",
+    "REMOVE_SELECTION": "ምርጫ አስወግድ",
+    "DOWNLOAD": "አውርድ",
     "UNKNOWN_FILE_TYPE": "Unknown File",
     "SAVE_CONTACT": "Save Contact",
     "NO_CONTENT": "No content to display",
@@ -85,13 +85,13 @@
       "YOU_ANSWERED": "You answered"
     },
     "HEADER": {
-      "RESOLVE_ACTION": "Resolve",
-      "REOPEN_ACTION": "Reopen",
+      "RESOLVE_ACTION": "ተፈትኗል",
+      "REOPEN_ACTION": "እንደገና ክፈት",
       "OPEN_ACTION": "Open",
       "MORE_ACTIONS": "ተጨማሪ እርምጃዎች",
-      "OPEN": "More",
-      "CLOSE": "Close",
-      "DETAILS": "details",
+      "OPEN": "ተጨማሪ",
+      "CLOSE": "ዝጋ",
+      "DETAILS": "ዝርዝሮች",
       "SNOOZED_UNTIL": "Snoozed until",
       "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
       "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
@@ -188,21 +188,21 @@
       "MESSAGE_SIGN_TOOLTIP": "Message signature",
       "ENABLE_SIGN_TOOLTIP": "Enable signature",
       "DISABLE_SIGN_TOOLTIP": "Disable signature",
-      "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
-      "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
+      "MSG_INPUT": "አዲስ መስመር ለማስገባት Shift + enter ይጠቀሙ። '/' በመጀመር የተዘጋጀ ምላሽ ይምረጡ።",
+      "PRIVATE_MSG_INPUT": "አዲስ መስመር ለማስገባት Shift + enter ይጠቀሙ። ይህ ለወኪሎች ብቻ ይታያል",
       "MESSAGING_RESTRICTED": "You cannot reply to this conversation",
       "MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
       "MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
       "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
-      "COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
+      "COPILOT_MSG_INPUT": "ኮፒሎት ተጨማሪ እባብነቶች ስጡው, ወይም ሌላ ማንኛውንም ጥያቄ ያቀርቡ... ተከትሎ ለማስተላለፊያ ኤንተር ይጫኑ።",
       "CLICK_HERE": "Click here to update",
       "WHATSAPP_TEMPLATES": "Whatsapp Templates"
     },
     "REPLYBOX": {
-      "REPLY": "Reply",
-      "PRIVATE_NOTE": "Private Note",
-      "SEND": "Send",
-      "CREATE": "Add Note",
+      "REPLY": "መልስ",
+      "PRIVATE_NOTE": "የግል ማስታወሻ",
+      "SEND": "ላክ",
+      "CREATE": "ማስታወሻ አክል",
       "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
@@ -214,7 +214,7 @@
       "DRAG_DROP": "Drag and drop here to attach",
       "START_AUDIO_RECORDING": "Start audio recording",
       "STOP_AUDIO_RECORDING": "Stop audio recording",
-      "COPILOT_THINKING": "Copilot is thinking",
+      "COPILOT_THINKING": "ኮፒሎት እየሰማራ ነው",
       "EMAIL_HEAD": {
         "TO": "TO",
         "ADD_BCC": "Add bcc",
@@ -245,10 +245,10 @@
         "EXPAND": "Expand preview"
       }
     },
-    "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
-    "CHANGE_STATUS": "Conversation status changed",
+    "VISIBLE_TO_AGENTS": "የግል ማስታወሻ፡ ለአንተና ቡድንህ ብቻ ይታያል",
+    "CHANGE_STATUS": "የውይይቱ ሁኔታ ተቀይሯል",
     "CHANGE_STATUS_FAILED": "Conversation status change failed",
-    "CHANGE_AGENT": "Conversation Assignee changed",
+    "CHANGE_AGENT": "የውይይቱ ተመድብ ተቀይሯል",
     "CHANGE_AGENT_FAILED": "Assignee change failed",
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
@@ -300,20 +300,20 @@
     }
   },
   "EMAIL_TRANSCRIPT": {
-    "TITLE": "Send conversation transcript",
-    "DESC": "Send a copy of the conversation transcript to the specified email address",
-    "SUBMIT": "Submit",
-    "CANCEL": "Cancel",
-    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
-    "SEND_EMAIL_ERROR": "There was an error, please try again",
+    "TITLE": "የውይይት ጽሑፍ ላክ",
+    "DESC": "የውይይቱን ጽሑፍ ቅጂ ወደ ተጠቃሚው ኢሜይል ላክ",
+    "SUBMIT": "አስገባ",
+    "CANCEL": "ይቅር",
+    "SEND_EMAIL_SUCCESS": "የቻት አጭር መግለጫው በተሳካ ሁኔታ ተልኳል",
+    "SEND_EMAIL_ERROR": "ስህተት ተፈጥሯል፣ እባክዎ ደግመው ይሞክሩ",
     "SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
     "FORM": {
-      "SEND_TO_CONTACT": "Send the transcript to the customer",
+      "SEND_TO_CONTACT": "መግለጫውን ለደንበኛው ይላኩ",
       "SEND_TO_AGENT": "Send the transcript to the assigned agent",
-      "SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
+      "SEND_TO_OTHER_EMAIL_ADDRESS": "መግለጫውን ወደ ሌላ ኢሜይል አድራሻ ይላኩ",
       "EMAIL": {
-        "PLACEHOLDER": "Enter an email address",
-        "ERROR": "Please enter a valid email address"
+        "PLACEHOLDER": "ኢሜይል አድራሻ ያስገቡ",
+        "ERROR": "ትክክለኛ ኢሜይል አድራሻ ያስገቡ"
       }
     }
   },

app/javascript/dashboard/i18n/locale/am/report.json

@@ -1,39 +1,39 @@
 {
   "REPORT": {
     "HEADER": "Conversations",
-    "LOADING_CHART": "Loading chart data...",
-    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
+    "LOADING_CHART": "ገበታ ውሂብ በማስጫን ላይ...",
+    "NO_ENOUGH_DATA": "ሪፖርት ለማመንጨት በቂ ውሂብ ነጥቦች አልደረሰንም፣ እባክዎ በኋላ ደግመው ይሞክሩ።",
     "DOWNLOAD_CONVERSATION_REPORTS": "Download conversation reports",
     "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
     "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
     "METRICS": {
       "CONVERSATIONS": {
-        "NAME": "Conversations",
-        "DESC": "( Total )"
+        "NAME": "ውይይቶች",
+        "DESC": "( ጠቅላላ )"
       },
       "INCOMING_MESSAGES": {
         "NAME": "Messages received",
-        "DESC": "( Total )"
+        "DESC": "( ጠቅላላ )"
       },
       "OUTGOING_MESSAGES": {
         "NAME": "Messages sent",
-        "DESC": "( Total )"
+        "DESC": "( ጠቅላላ )"
       },
       "FIRST_RESPONSE_TIME": {
         "NAME": "First Response Time",
-        "DESC": "( Avg )",
+        "DESC": "( አማካይ )",
         "INFO_TEXT": "Total number of conversations used for computation:",
         "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
       },
       "RESOLUTION_TIME": {
-        "NAME": "Resolution Time",
-        "DESC": "( Avg )",
+        "NAME": "የመፍትሄ ጊዜ",
+        "DESC": "( አማካይ )",
         "INFO_TEXT": "Total number of conversations used for computation:",
         "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
       },
       "RESOLUTION_COUNT": {
-        "NAME": "Resolution Count",
-        "DESC": "( Total )"
+        "NAME": "የመፍትሄ ብዛት",
+        "DESC": "( ጠቅላላ )"
       },
       "BOT_RESOLUTION_COUNT": {
         "NAME": "Resolution Count",
@@ -61,8 +61,8 @@
       "CUSTOM_DATE_RANGE": "Custom date range"
     },
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
-      "PLACEHOLDER": "Select date range"
+      "CONFIRM": "አተግባር ላይ አውርድ",
+      "PLACEHOLDER": "የቀን ክልል ይምረጡ"
     },
     "GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
     "DURATION_FILTER_LABEL": "Duration",
@@ -127,12 +127,12 @@
     }
   },
   "AGENT_REPORTS": {
-    "HEADER": "Agents Overview",
+    "HEADER": "የወኪሎች እይታ",
     "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent's name to learn more.",
-    "LOADING_CHART": "Loading chart data...",
-    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
-    "DOWNLOAD_AGENT_REPORTS": "Download agent reports",
-    "FILTER_DROPDOWN_LABEL": "Select Agent",
+    "LOADING_CHART": "የቅርጸ ቁምፊ ውሂብ በመጫን ላይ...",
+    "NO_ENOUGH_DATA": "ሪፖርት ለማቅረብ በቂ ውሂብ አልደረሰንም፣ እባክዎ በኋላ ደግመው ይሞክሩ።.",
+    "DOWNLOAD_AGENT_REPORTS": "የAgent ሪፖርቶችን አውርድ",
+    "FILTER_DROPDOWN_LABEL": "Agent ይምረጡ",
     "FILTERS": {
       "INPUT_PLACEHOLDER": {
         "AGENTS": "Search agents"
@@ -140,72 +140,72 @@
     },
     "METRICS": {
       "CONVERSATIONS": {
-        "NAME": "Conversations",
-        "DESC": "( Total )"
+        "NAME": "ውይይቶች",
+        "DESC": "( ጠቅላላ )"
       },
       "INCOMING_MESSAGES": {
-        "NAME": "Incoming Messages",
-        "DESC": "( Total )"
+        "NAME": "የመጣ መልእክቶች",
+        "DESC": "( ጠቅላላ )"
       },
       "OUTGOING_MESSAGES": {
-        "NAME": "Outgoing Messages",
-        "DESC": "( Total )"
+        "NAME": "የሚያልኩ መልእክቶች",
+        "DESC": "( ጠቅላላ )"
       },
       "FIRST_RESPONSE_TIME": {
         "NAME": "First Response Time",
-        "DESC": "( Avg )",
+        "DESC": "( አማካይ )",
         "INFO_TEXT": "Total number of conversations used for computation:",
         "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
       },
       "RESOLUTION_TIME": {
-        "NAME": "Resolution Time",
-        "DESC": "( Avg )",
+        "NAME": "የመፍትሄ ጊዜ",
+        "DESC": "( አማካይ )",
         "INFO_TEXT": "Total number of conversations used for computation:",
         "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
       },
       "RESOLUTION_COUNT": {
-        "NAME": "Resolution Count",
-        "DESC": "( Total )"
+        "NAME": "የተፈታ ብዛት",
+        "DESC": "( ጠቅላላ )"
       }
     },
     "DATE_RANGE": [
       {
         "id": 0,
-        "name": "Last 7 days"
+        "name": "ያለፉት 7 ቀናት"
       },
       {
         "id": 1,
-        "name": "Last 30 days"
+        "name": "ያለፉት 30 ቀናት"
       },
       {
         "id": 2,
-        "name": "Last 3 months"
+        "name": "ያለፉት 3 ወራት"
       },
       {
         "id": 3,
-        "name": "Last 6 months"
+        "name": "ያለፉት 6 ወራት"
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "ያለፈው ዓመት"
       },
       {
         "id": 5,
-        "name": "Custom date range"
+        "name": "በተለይ የተመረጠ ቀን ክልል"
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
-      "PLACEHOLDER": "Select date range"
+      "CONFIRM": "ተግባሩን ተፈጽም",
+      "PLACEHOLDER": "የቀን ክልል ይምረጡ"
     }
   },
   "LABEL_REPORTS": {
-    "HEADER": "Labels Overview",
+    "HEADER": "የመለያ አጠቃላይ እይታ",
     "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
-    "LOADING_CHART": "Loading chart data...",
-    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
-    "DOWNLOAD_LABEL_REPORTS": "Download label reports",
-    "FILTER_DROPDOWN_LABEL": "Select Label",
+    "LOADING_CHART": "የገበታ ውሂብ በመጫን ላይ...",
+    "NO_ENOUGH_DATA": "የበቂ ውሂብ አልተሰበሰበም፣ እባክዎ በኋላ ይሞክሩ።",
+    "DOWNLOAD_LABEL_REPORTS": "የመለያ ሪፖርቶችን ይውሰዱ",
+    "FILTER_DROPDOWN_LABEL": "መለያ ይምረጡ",
     "FILTERS": {
       "INPUT_PLACEHOLDER": {
         "LABELS": "Search labels"
@@ -213,71 +213,71 @@
     },
     "METRICS": {
       "CONVERSATIONS": {
-        "NAME": "Conversations",
-        "DESC": "( Total )"
+        "NAME": "ውይይቶች",
+        "DESC": "( ድምር )"
       },
       "INCOMING_MESSAGES": {
-        "NAME": "Incoming Messages",
-        "DESC": "( Total )"
+        "NAME": "የሚገቡ መልእክቶች",
+        "DESC": "( ድምር )"
       },
       "OUTGOING_MESSAGES": {
-        "NAME": "Outgoing Messages",
-        "DESC": "( Total )"
+        "NAME": "የወጪ መልእክቶች",
+        "DESC": "( ድምር )"
       },
       "FIRST_RESPONSE_TIME": {
         "NAME": "First Response Time",
-        "DESC": "( Avg )",
+        "DESC": "( አማካይ )",
         "INFO_TEXT": "Total number of conversations used for computation:",
         "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
       },
       "RESOLUTION_TIME": {
-        "NAME": "Resolution Time",
-        "DESC": "( Avg )",
+        "NAME": "የመፍትሄ ጊዜ",
+        "DESC": "( አማካይ )",
         "INFO_TEXT": "Total number of conversations used for computation:",
         "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
       },
       "RESOLUTION_COUNT": {
-        "NAME": "Resolution Count",
-        "DESC": "( Total )"
+        "NAME": "የመፍትሄ ብዛት",
+        "DESC": "( ድምር )"
       }
     },
     "DATE_RANGE": [
       {
         "id": 0,
-        "name": "Last 7 days"
+        "name": "ያለፉ 7 ቀናት"
       },
       {
         "id": 1,
-        "name": "Last 30 days"
+        "name": "ያለፉ 30 ቀናት"
       },
       {
         "id": 2,
-        "name": "Last 3 months"
+        "name": "ያለፉት 3 ወራት"
       },
       {
         "id": 3,
-        "name": "Last 6 months"
+        "name": "ያለፉት 6 ወራት"
       },
       {
         "id": 4,
-        "name": "Last year"
+        "name": "ያለፈው ዓመት"
       },
       {
         "id": 5,
-        "name": "Custom date range"
+        "name": "በተፈጥሮ የተመረጠ የቀን ክልል"
       }
     ],
     "CUSTOM_DATE_RANGE": {
-      "CONFIRM": "Apply",
-      "PLACEHOLDER": "Select date range"
+      "CONFIRM": "ተግባር አድርግ",
+      "PLACEHOLDER": "የቀን ክልል ይምረጡ"
     }
   },
   "INBOX_REPORTS": {
-    "HEADER": "Inbox Overview",
+    "HEADER": "የኢንቦክስ አጠቃላይ እይታ",
     "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
-    "LOADING_CHART": "Loading chart data...",
-    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
-    "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
+    "LOADING_CHART": "የገቢ ግምገማ መረጃ በመጫን ላይ...",
+    "NO_ENOUGH_DATA": "ሪፖርት ለማዘጋጀት በቂ መረጃ አልተደረሰም። እባክዎ በኋላ ይሞክሩ።",
+    "DOWNLOAD_INBOX_REPORTS": "የኢንቦክስ ሪፖርቶችን ይውሰዱ",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
     "ALL_INBOXES": "All Inboxes",
     "SEARCH_INBOX": "Search Inbox",
@@ -424,7 +424,7 @@
     }
   },
   "CSAT_REPORTS": {
-    "HEADER": "CSAT Reports",
+    "HEADER": "CSAT ሪፖርቶች",
     "NO_RECORDS": "No responses yet",
     "NO_RECORDS_DESCRIPTION": "CSAT survey responses will appear here once customers start providing feedback.",
     "DOWNLOAD": "Download CSAT Reports",
@@ -454,10 +454,10 @@
     },
     "TABLE": {
       "HEADER": {
-        "CONTACT_NAME": "Contact",
+        "CONTACT_NAME": "እውቂያ",
         "AGENT_NAME": "Agent",
-        "RATING": "Rating",
-        "FEEDBACK_TEXT": "Feedback comment",
+        "RATING": "እምነት ደረጃ",
+        "FEEDBACK_TEXT": "አስተያየት አስተያየት",
         "CONVERSATION": "Conversation",
         "CUSTOMER": "Customer",
         "RESPONSE": "Response",
@@ -469,16 +469,16 @@
     "NO_FEEDBACK": "No feedback provided",
     "METRIC": {
       "TOTAL_RESPONSES": {
-        "LABEL": "Total responses",
-        "TOOLTIP": "Total number of responses collected"
+        "LABEL": "ጠቅላላ ምላሾች",
+        "TOOLTIP": "የተሰበሰበው ምላሾች ጠቅላላ ብዛት"
       },
       "SATISFACTION_SCORE": {
-        "LABEL": "Satisfaction score",
-        "TOOLTIP": "Total number of positive responses / Total number of responses * 100"
+        "LABEL": "የደስታ ነጥብ",
+        "TOOLTIP": "አጠቃላይ የአዎንታዊ ምላሾች ብዛት / አጠቃላይ የምላሾች ብዛት * 100"
       },
       "RESPONSE_RATE": {
-        "LABEL": "Response rate",
-        "TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
+        "LABEL": "የምላሽ ተመን",
+        "TOOLTIP": "አጠቃላይ የምላሾች ብዛት / አጠቃላይ የተላኩ የCSAT እቅድ መልእክቶች ብዛት * 100"
       },
       "RATING_DISTRIBUTION": "Rating distribution"
     },

app/javascript/dashboard/i18n/locale/ar/agentMgmt.json

@@ -9,7 +9,7 @@
       "ADMINISTRATOR": "المدير",
       "AGENT": "وكيل الدعم"
     },
-    "COUNT": "",
+    "COUNT": "{n} وكيل | {n} وكلاء",
     "LIST": {
       "404": "لا يوجد وكلاء دعم مرتبطين بهذا الحساب",
       "TITLE": "إدارة وكلاء الدعم في فريقك",

app/javascript/dashboard/i18n/locale/ar/auditLogs.json

@@ -23,52 +23,52 @@
     },
     "DEFAULT_USER": "النظام",
     "AUTOMATION_RULE": {
-      "ADD": "{agentName} أنشأ قاعدة أتمتة جديدة (##{id})",
-      "EDIT": "{agentName} قام بتحديث قاعدة أتمتة (##{id})",
-      "DELETE": "{agentName} حذف قاعدة أتمتة (##{id})"
+      "ADD": "{agentName} أنشأ قاعدة أتمتة جديدة (#{id})",
+      "EDIT": "{agentName} قام بتحديث قاعدة أتمتة (#{id})",
+      "DELETE": "{agentName} حذف قاعدة أتمتة (#{id})"
     },
     "ACCOUNT_USER": {
       "ADD": "{agentName} دعا {invitee} إلى الحساب كـ {role}",
       "EDIT": {
         "SELF": "{agentName} غير {attributes} الخاصة به إلى {values}",
         "OTHER": "{agentName} غير {attributes} لـ {user} إلى {values}",
-        "DELETED": "{agentName} غير {attributes} لـ %{user} إلى {values}"
+        "DELETED": "{agentName} غير {attributes} للمستخدم المحذوف إلى {values}"
       }
     },
     "INBOX": {
-      "ADD": "{agentName} أنشأ صندوق وارد جديد (##{id})",
-      "EDIT": "{agentName} قام بتحديث صندوق الوارد (##{id})",
-      "DELETE": "{agentName} حذف صندوق الوارد (##{id})"
+      "ADD": "{agentName} أنشأ صندوق وارد جديد (#{id})",
+      "EDIT": "{agentName} قام بتحديث صندوق الوارد (#{id})",
+      "DELETE": "{agentName} حذف صندوق الوارد (#{id})"
     },
     "WEBHOOK": {
-      "ADD": "{agentName} أنشأ Webhook جديد (##{id})",
-      "EDIT": "{agentName} قام بتحديث Webhook (##{id})",
-      "DELETE": "{agentName} حذف Webhook (##{id})"
+      "ADD": "{agentName} أنشأ Webhook جديد (#{id})",
+      "EDIT": "{agentName} قام بتحديث Webhook (#{id})",
+      "DELETE": "{agentName} حذف Webhook (#{id})"
     },
     "USER_ACTION": {
       "SIGN_IN": "{agentName} قام بتسجيل الدخول",
       "SIGN_OUT": "{agentName} قام بتسجيل الخروج"
     },
     "TEAM": {
-      "ADD": "{agentName} أنشأ فريق جديد (##{id})",
-      "EDIT": "{agentName} قام بتحديث الفريق (##{id})",
-      "DELETE": "{agentName} حذف الفريق (##{id})"
+      "ADD": "{agentName} أنشأ فريق جديد (#{id})",
+      "EDIT": "{agentName} قام بتحديث الفريق (#{id})",
+      "DELETE": "{agentName} حذف الفريق (#{id})"
     },
     "MACRO": {
-      "ADD": "{agentName} أنشأ ماكرو جديد (##{id})",
-      "EDIT": "{agentName} قام بتحديث ماكرو (##{id})",
-      "DELETE": "{agentName} حذف ماكرو (##{id})"
+      "ADD": "{agentName} أنشأ ماكرو جديد (#{id})",
+      "EDIT": "{agentName} قام بتحديث ماكرو (#{id})",
+      "DELETE": "{agentName} حذف ماكرو (#{id})"
     },
     "INBOX_MEMBER": {
-      "ADD": "{agentName} أضاف {user} إلى صندوق الوارد (##{inbox_id})",
-      "REMOVE": "{agentName} أزال {user} من صندوق الوارد (##{inbox_id})"
+      "ADD": "{agentName} أضاف {user} إلى صندوق الوارد (#{inbox_id})",
+      "REMOVE": "{agentName} أزال {user} من صندوق الوارد (#{inbox_id})"
     },
     "TEAM_MEMBER": {
-      "ADD": "{agentName} أضاف {user} إلى الفريق (##{team_id})",
-      "REMOVE": "{agentName} أزال {user} من الفريق (##{team_id})"
+      "ADD": "{agentName} أضاف {user} إلى الفريق (#{team_id})",
+      "REMOVE": "{agentName} أزال {user} من الفريق (#{team_id})"
     },
     "ACCOUNT": {
-      "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
+      "EDIT": "{agentName} قام بتحديث إعدادات الحساب (#{id})"
     },
     "CONVERSATION": {
       "DELETE": "{agentName} deleted conversation #{id}"

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -171,7 +171,7 @@
           "FAILED": "تعذر تعيين الوكيل. الرجاء المحاولة مرة أخرى."
         },
         "LABEL_ASSIGNMENT": {
-          "SUCCESFUL": "تعيين تسمية ##{labelName} لمعرف المحادثة {conversationId}",
+          "SUCCESFUL": "تعيين تسمية #{labelName} لمعرف المحادثة {conversationId}",
           "FAILED": "تعذر تعيين التسمية. الرجاء المحاولة مرة أخرى."
         },
         "LABEL_REMOVAL": {

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -316,6 +316,18 @@
           "SUCCESS_MESSAGE": "تم إزالة اللغة من البوابة بنجاح",
           "ERROR_MESSAGE": "غير قادر على إزالة اللغة من البوابة. حاول مرة أخرى."
         }
+      },
+      "DRAFT_LOCALE": {
+        "API": {
+          "SUCCESS_MESSAGE": "Locale moved to draft successfully",
+          "ERROR_MESSAGE": "Unable to move locale to draft. Try again."
+        }
+      },
+      "PUBLISH_LOCALE": {
+        "API": {
+          "SUCCESS_MESSAGE": "Locale published successfully",
+          "ERROR_MESSAGE": "Unable to publish locale. Try again."
+        }
       }
     },
     "TABLE": {
@@ -644,8 +656,11 @@
         "ARTICLES_COUNT": "{count} article | {count} articles",
         "CATEGORIES_COUNT": "{count} category | {count} categories",
         "DEFAULT": "افتراضي",
+        "DRAFT": "مسودة",
         "DROPDOWN_MENU": {
           "MAKE_DEFAULT": "Make default",
+          "MOVE_TO_DRAFT": "Move to draft",
+          "PUBLISH_LOCALE": "Publish locale",
           "DELETE": "حذف"
         }
       },
@@ -655,6 +670,13 @@
         "COMBOBOX": {
           "PLACEHOLDER": "حدد اللغة..."
         },
+        "STATUS": {
+          "LABEL": "الحالة",
+          "OPTIONS": {
+            "LIVE": "نُشرت",
+            "DRAFT": "مسودة"
+          }
+        },
         "API": {
           "SUCCESS_MESSAGE": "تمت إضافة اللغة بنجاح",
           "ERROR_MESSAGE": "غير قادر على إضافة اللغة . حاول مرة أخرى."

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -685,6 +685,16 @@
           "SANDBOX": "Sandbox",
           "LIVE": "مباشر"
         }
+      },
+      "WEBHOOK": {
+        "TITLE": "Webhook Configuration",
+        "DESCRIPTION": "Webhook URL is required for your WhatsApp Business Account to receive messages from customers",
+        "ACTION_REQUIRED": "Webhook not configured",
+        "REGISTER_BUTTON": "Register Webhook",
+        "REGISTER_SUCCESS": "Webhook registered successfully",
+        "REGISTER_ERROR": "Failed to register webhook. Please try again.",
+        "CONFIGURED_SUCCESS": "Webhook configured successfully",
+        "URL_MISMATCH": "Webhook URL mismatch"
       }
     },
     "SETTINGS": "الإعدادات",
@@ -700,8 +710,20 @@
       "MESSENGER_SUB_HEAD": "ضع هذا الكود داخل وسم الـ body في موقعك",
       "ALLOWED_DOMAINS": {
         "TITLE": "Allowed Domains",
-        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
-        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+        "DESCRIPTION": "Restrict which websites can embed your chat widget. For security, only add domains you own and trust. Add one or more domains separated by commas. Leave blank to allow all domains (not recommended for production).",
+        "PLACEHOLDER": "example.com, www.example.com, app.example.com"
+      },
+      "ALLOW_MOBILE_WEBVIEW": {
+        "LABEL": "Enable widget in mobile apps",
+        "SUBTITLE": "حدد هذا الخيار إذا كنت تقوم بتضمين الأداة في تطبيقات iOS أو Android. لا ترسل تطبيقات الجوال معلومات النطاق، لذا سيتم حظرها بسبب قيود النطاق ما لم يتم تفعيل هذا الخيار."
+      },
+      "IDENTITY_VALIDATION": {
+        "TITLE": "Identity Validation",
+        "DESCRIPTION": "Verify user authenticity by generating secure tokens. This prevents unauthorized users from impersonating others in your chat.",
+        "SECRET_KEY": "Secret Key",
+        "VIEW_DOCS": "View documentation",
+        "REQUIRE_LABEL": "Require identity validation for all conversations",
+        "REQUIRE_DESCRIPTION": "When enabled, users must provide a valid identity token to start conversations. Requests without valid tokens will be rejected."
       },
       "INBOX_AGENTS": "وكيل الدعم",
       "INBOX_AGENTS_SUB_TEXT": "إضافة أو إزالة وكلاء من صندوق الوارد هذا",

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -126,7 +126,7 @@
       },
       "HELP_TEXT": {
         "TITLE": "استخدام تكامل Slack",
-        "BODY": "With this integration, all of your incoming conversations will be synced to the ***{selectedChannelName}*** channel in your Slack workspace. You can manage all your customer conversations right within the channel and never miss a message.\n\nHere are the main features of the integration:\n\n**Respond to conversations from within Slack:** To respond to a conversation in the ***{selectedChannelName}*** Slack channel, simply type out your message and send it as a thread. This will create a response back to the customer through Chatwoot. It's that simple!\n\n **Create private notes:** If you want to create private notes instead of replies, start your message with ***`note:`***. This ensures that your message is kept private and won't be visible to the customer.\n\n**Associate an agent profile:** If the person who replied on Slack has an agent profile in Chatwoot under the same email, the replies will be associated with that agent profile automatically. This means you can easily track who said what and when. On the other hand, when the replier doesn't have an associated agent profile, the replies will appear from the bot profile to the customer.",
+        "BODY": "باستخدام هذا التكامل، ستتم مزامنة جميع محادثاتك الواردة مع قناة ***{selectedChannelName}*** في مساحة عمل Slack الخاصة بك. يمكنك إدارة جميع محادثات عملائك مباشرة من داخل القناة ولن تفوّت أي رسالة.\n\nفيما يلي الميزات الرئيسية لهذا التكامل:\n\n**الرد على المحادثات من داخل Slack:** للرد على محادثة في قناة Slack ***{selectedChannelName}***، ما عليك سوى كتابة رسالتك وإرسالها كسلسلة رسائل. سيؤدي ذلك إلى إنشاء رد للعميل عبر Chatwoot. الأمر بهذه البساطة!\n\n **إنشاء ملاحظات خاصة:** إذا كنت تريد إنشاء ملاحظات خاصة بدلاً من الردود، فابدأ رسالتك بـ ***`note:`***. يضمن ذلك بقاء رسالتك خاصة وعدم ظهورها للعميل.\n\n**ربط ملف وكيل:** إذا كان الشخص الذي ردّ في Slack لديه ملف وكيل في Chatwoot تحت البريد الإلكتروني نفسه، فسيتم ربط الردود تلقائيًا بذلك الملف. وهذا يعني أنه يمكنك بسهولة تتبع من قال ماذا ومتى. من ناحية أخرى، إذا لم يكن لدى الشخص الذي ردّ ملف وكيل مرتبط، فستظهر الردود للعميل على أنها صادرة من ملف البوت.",
         "SELECTED": "selected"
       },
       "SELECT_CHANNEL": {
@@ -390,72 +390,72 @@
   },
   "CAPTAIN": {
     "NAME": "قائد",
-    "HEADER_KNOW_MORE": "Know more",
+    "HEADER_KNOW_MORE": "اعرف المزيد",
     "ASSISTANT_SWITCHER": {
-      "ASSISTANTS": "Assistants",
-      "SWITCH_ASSISTANT": "Switch between assistants",
-      "NEW_ASSISTANT": "Create Assistant",
-      "EMPTY_LIST": "No assistants found, please create one to get started"
+      "ASSISTANTS": "المساعدون",
+      "SWITCH_ASSISTANT": "التبديل بين المساعدين",
+      "NEW_ASSISTANT": "إنشاء مساعد",
+      "EMPTY_LIST": "لم يتم العثور على مساعدين، يرجى إنشاء واحد للبدء"
     },
     "COPILOT": {
       "TITLE": "Copilot",
       "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
+      "PANEL_TITLE": "ابدأ مع Copilot",
+      "KICK_OFF_MESSAGE": "هل تحتاج إلى ملخص سريع، ترغب في مراجعة المحادثات السابقة، أو صياغة رد أفضل؟ Copilot هنا لتسريع الأمور.",
       "SEND_MESSAGE": "إرسال الرسالة...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
-      "LOADER": "Captain is thinking",
+      "EMPTY_MESSAGE": "حدث خطأ أثناء توليد الاستجابة. يرجى المحاولة مرة أخرى.",
+      "LOADER": "يقوم Captain بالتفكير",
       "YOU": "أنت",
-      "USE": "Use this",
-      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
-      "SELECT_ASSISTANT": "Select Assistant",
+      "USE": "استخدام هذا",
+      "RESET": "إعادة تعيين",
+      "SHOW_STEPS": "عرض الخطوات",
+      "SELECT_ASSISTANT": "اختر المساعد",
       "PROMPTS": {
         "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+          "LABEL": "لخص هذه المحادثة",
+          "CONTENT": "لخص النقاط الرئيسية التي نوقشت بين العميل ووكيل الدعم، بما في ذلك مخاوف العميل، أسئلته، والحلول أو الردود المقدمة من الوكيل."
         },
         "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+          "LABEL": "اقترح إجابة",
+          "CONTENT": "حلل استفسار العميل وقم بصياغة رد يعالج مخاوفه أو أسئلته بفعالية. تأكد من أن الرد واضح، موجز، ويوفر معلومات مفيدة."
         },
         "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+          "LABEL": "قم بتقييم هذه المحادثة",
+          "CONTENT": "راجع المحادثة لترى مدى تلبيتها لاحتياجات العميل. شارك تقييمًا من 5 بناءً على النغمة، الوضوح، والفعالية."
         },
         "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+          "LABEL": "المحادثات ذات الأولوية العالية",
+          "CONTENT": "اعطني ملخصًا لجميع المحادثات المفتوحة ذات الأولوية العالية. تضمّن معرف المحادثة، اسم العميل (إن وُجد)، محتوى آخر رسالة، والوكيل المعين. قم بالتجميع حسب الحالة إذا كان ذلك مناسبًا."
         },
         "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
+          "LABEL": "قائمة جهات الاتصال",
+          "CONTENT": "اعرض لي قائمة بأفضل 10 جهات اتصال. تضمّن الاسم، البريد الإلكتروني أو رقم الهاتف (إن وُجد)، آخر وقت مشاهدة، العلامات (إن وجدت)."
         }
       }
     },
     "PLAYGROUND": {
       "USER": "أنت",
-      "ASSISTANT": "Assistant",
+      "ASSISTANT": "مساعد",
       "MESSAGE_PLACEHOLDER": "أكتب رسالتك...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "HEADER": "ساحة اللعب",
+      "DESCRIPTION": "استخدم هذه الساحة لإرسال رسائل إلى مساعدك والتحقق مما إذا كان يرد بدقة وسرعة وبالنغمة التي تتوقعها.",
+      "CREDIT_NOTE": "الرسائل المرسلة هنا ستُحتسب ضمن رصيد Captain الخاص بك."
     },
     "PAYWALL": {
-      "TITLE": "Upgrade to use Captain AI",
-      "AVAILABLE_ON": "Captain is not available on the free plan.",
-      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "TITLE": "قم بالترقية لاستخدام Captain AI",
+      "AVAILABLE_ON": "Captain غير متاح على الخطة المجانية.",
+      "UPGRADE_PROMPT": "قم بترقية خطتك للحصول على الوصول إلى مساعدينا، وcopilot، والمزيد.",
       "UPGRADE_NOW": "Upgrade now",
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
       "AVAILABLE_ON": "ولا يتوفر الكابتن AI إلا في خطط المؤسسة.",
-      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "UPGRADE_PROMPT": "قم بترقية خطتك للحصول على الوصول إلى مساعدينا، وcopilot، والمزيد.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
     "BANNER": {
-      "RESPONSES": "You've used over 80% of your response limit. To continue using Captain AI, please upgrade.",
-      "DOCUMENTS": "Document limit reached. Upgrade to continue using Captain AI."
+      "RESPONSES": "لقد استخدمت أكثر من 80٪ من حد الاستجابات الخاص بك. للاستمرار في استخدام Captain AI، يرجى الترقية.",
+      "DOCUMENTS": "تم الوصول إلى حد المستندات. قم بالترقية للاستمرار في استخدام Captain AI."
     },
     "FORM": {
       "CANCEL": "إلغاء",
@@ -527,7 +527,8 @@
           "TITLE": "الخصائص",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
           "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_CITATIONS": "Include source citations in responses",
+          "ALLOW_CONTACT_ATTRIBUTES": "Allow access to contact information"
         }
       },
       "EDIT": {
@@ -737,6 +738,17 @@
     "DOCUMENTS": {
       "HEADER": "Documents",
       "ADD_NEW": "Create a new document",
+      "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
+      "BULK_DELETE_BUTTON": "حذف",
+      "BULK_DELETE": {
+        "TITLE": "Delete documents?",
+        "DESCRIPTION": "Are you sure you want to delete the selected documents? This action cannot be undone.",
+        "CONFIRM": "Yes, delete all",
+        "SUCCESS_MESSAGE": "Documents deleted successfully",
+        "ERROR_MESSAGE": "There was an error deleting the documents, please try again."
+      },
       "RELATED_RESPONSES": {
         "TITLE": "Related FAQs",
         "DESCRIPTION": "These FAQs are generated directly from the document."
@@ -794,6 +806,7 @@
     "CUSTOM_TOOLS": {
       "HEADER": "Tools",
       "ADD_NEW": "Create a new tool",
+      "SOFT_LIMIT_WARNING": "Having more than 10 tools may reduce the assistant's reliability in selecting the right tool. Consider removing unused tools for better results.",
       "EMPTY_STATE": {
         "TITLE": "No custom tools available",
         "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
@@ -824,11 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "TEST": {
+        "BUTTON": "Test connection",
+        "SUCCESS": "Endpoint returned HTTP {status}",
+        "ERROR": "Connection failed",
+        "DISABLED_HINT": "Testing is only available for endpoints without templates or request bodies."
+      },
       "FORM": {
         "TITLE": {
           "LABEL": "Tool Name",
           "PLACEHOLDER": "Order Lookup",
-          "ERROR": "Tool name is required"
+          "ERROR": "Tool name is required",
+          "MAX_LENGTH_ERROR": "Tool name must be {max} characters or fewer"
         },
         "DESCRIPTION": {
           "LABEL": "الوصف",

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -1,31 +1,31 @@
 {
   "CONTACT_PANEL": {
-    "NOT_AVAILABLE": "Not Available",
+    "NOT_AVAILABLE": "Mövcud deyil",
     "EMAIL_ADDRESS": "Email Address",
-    "PHONE_NUMBER": "Phone number",
+    "PHONE_NUMBER": "Telefon nömrəsi",
     "IDENTIFIER": "Identifier",
     "COPY_SUCCESSFUL": "Copied to clipboard successfully",
-    "COMPANY": "Company",
-    "LOCATION": "Location",
+    "COMPANY": "Şirkət",
+    "LOCATION": "Yer",
     "BROWSER_LANGUAGE": "Browser Language",
     "CONVERSATION_TITLE": "Conversation Details",
     "VIEW_PROFILE": "View Profile",
     "BROWSER": "Browser",
-    "OS": "Operating System",
-    "INITIATED_FROM": "Initiated from",
-    "INITIATED_AT": "Initiated at",
-    "IP_ADDRESS": "IP Address",
-    "CREATED_AT_LABEL": "Created",
+    "OS": "Əməliyyat Sistemi",
+    "INITIATED_FROM": "Başlanğıc yeri",
+    "INITIATED_AT": "Başlanğıc vaxtı",
+    "IP_ADDRESS": "IP ünvanı",
+    "CREATED_AT_LABEL": "Yaradılıb",
     "NEW_MESSAGE": "New message",
-    "CALL": "Call",
+    "CALL": "Zəng et",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },
     "CONVERSATIONS": {
-      "NO_RECORDS_FOUND": "There are no previous conversations associated to this contact.",
-      "TITLE": "Previous Conversations"
+      "NO_RECORDS_FOUND": "Bu əlaqə ilə bağlı əvvəlki söhbətlər yoxdur.",
+      "TITLE": "Əvvəlki Söhbətlər"
     },
     "LABELS": {
       "CONTACT": {
@@ -44,23 +44,23 @@
       }
     },
     "MERGE_CONTACT": "Merge contact",
-    "CONTACT_ACTIONS": "Contact actions",
+    "CONTACT_ACTIONS": "Əlaqə əməliyyatları",
     "MUTE_CONTACT": "Block Contact",
     "UNMUTE_CONTACT": "Unblock Contact",
     "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
-    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
-    "SEND_TRANSCRIPT": "Send Transcript",
-    "EDIT_LABEL": "Edit",
+    "UNMUTED_SUCCESS": "Bu əlaqənin bloku uğurla açıldı.",
+    "SEND_TRANSCRIPT": "Mətni Göndər",
+    "EDIT_LABEL": "Redaktə et",
     "SIDEBAR_SECTIONS": {
       "CUSTOM_ATTRIBUTES": "Custom Attributes",
       "CONTACT_LABELS": "Contact Labels",
-      "PREVIOUS_CONVERSATIONS": "Previous Conversations",
+      "PREVIOUS_CONVERSATIONS": "Əvvəlki Söhbətlər",
       "NO_RECORDS_FOUND": "No attributes found"
     }
   },
   "EDIT_CONTACT": {
-    "BUTTON_LABEL": "Edit Contact",
-    "TITLE": "Edit contact",
+    "BUTTON_LABEL": "Əlaqəni redaktə et",
+    "TITLE": "Əlaqəni redaktə et",
     "DESC": "Edit contact details"
   },
   "DELETE_CONTACT": {
@@ -71,23 +71,23 @@
       "TITLE": "Confirm Deletion",
       "MESSAGE": "Are you sure to delete ",
       "YES": "Yes, Delete",
-      "NO": "No, Keep"
+      "NO": "Xeyr, Saxla"
     },
     "API": {
       "SUCCESS_MESSAGE": "Contact deleted successfully",
-      "ERROR_MESSAGE": "Could not delete contact. Please try again later."
+      "ERROR_MESSAGE": "Əlaqəni silmək mümkün olmadı. Zəhmət olmasa, bir az sonra yenidən cəhd edin."
     }
   },
   "CONTACT_FORM": {
     "FORM": {
       "SUBMIT": "Submit",
-      "CANCEL": "Cancel",
+      "CANCEL": "Ləğv et",
       "AVATAR": {
         "LABEL": "Contact Avatar"
       },
       "NAME": {
-        "PLACEHOLDER": "Enter the full name of the contact",
-        "LABEL": "Full Name"
+        "PLACEHOLDER": "Əlaqənin tam adını daxil edin",
+        "LABEL": "Tam Ad"
       },
       "BIO": {
         "PLACEHOLDER": "Enter the bio of the contact",
@@ -100,30 +100,30 @@
         "ERROR": "Please enter a valid email address."
       },
       "PHONE_NUMBER": {
-        "PLACEHOLDER": "Enter the phone number of the contact",
-        "LABEL": "Phone Number",
-        "HELP": "Phone number should be of E.164 format eg: +1415555555 [+][country code][area code][local phone number]. You can select the dial code from the dropdown.",
-        "ERROR": "Phone number should be either empty or of E.164 format",
-        "DIAL_CODE_ERROR": "Please select a dial code from the list",
-        "DUPLICATE": "This phone number is in use for another contact."
+        "PLACEHOLDER": "Əlaqə şəxsin telefon nömrəsini daxil edin",
+        "LABEL": "Telefon nömrəsi",
+        "HELP": "Telefon nömrəsi E.164 formatında olmalıdır, məsələn: +1415555555. Ölkə kodunu siyahıdan seçə bilərsiniz.",
+        "ERROR": "Telefon nömrəsi ya boş olmalıdır, ya da E.164 formatında olmalıdır",
+        "DIAL_CODE_ERROR": "Zəhmət olmasa siyahıdan kodu seçin",
+        "DUPLICATE": "Bu telefon nömrəsi başqa bir əlaqə üçün istifadə olunur."
       },
       "LOCATION": {
-        "PLACEHOLDER": "Enter the location of the contact",
-        "LABEL": "Location"
+        "PLACEHOLDER": "Əlaqə yerini daxil edin",
+        "LABEL": "Yer"
       },
       "COMPANY_NAME": {
-        "PLACEHOLDER": "Enter the company name",
+        "PLACEHOLDER": "Şirkət adını daxil edin",
         "LABEL": "Company Name"
       },
       "COUNTRY": {
-        "PLACEHOLDER": "Enter the country name",
+        "PLACEHOLDER": "Ölkə adını daxil edin",
         "LABEL": "Country Name",
-        "SELECT_PLACEHOLDER": "Select",
-        "REMOVE": "Remove",
-        "SELECT_COUNTRY": "Select Country"
+        "SELECT_PLACEHOLDER": "Seçin",
+        "REMOVE": "Sil",
+        "SELECT_COUNTRY": "Ölkəni seçin"
       },
       "CITY": {
-        "PLACEHOLDER": "Enter the city name",
+        "PLACEHOLDER": "Şəhərin adını daxil edin",
         "LABEL": "City Name"
       },
       "SOCIAL_PROFILES": {
@@ -155,23 +155,23 @@
     "ERROR_MESSAGE": "There was an error, please try again"
   },
   "NEW_CONVERSATION": {
-    "BUTTON_LABEL": "Start conversation",
-    "TITLE": "New conversation",
+    "BUTTON_LABEL": "Söhbətə başla",
+    "TITLE": "Yeni söhbət",
     "DESC": "Start a new conversation by sending a new message.",
     "NO_INBOX": "Couldn't find an inbox to initiate a new conversation with this contact.",
     "FORM": {
       "TO": {
-        "LABEL": "To"
+        "LABEL": "Kimə"
       },
       "INBOX": {
         "LABEL": "Via Inbox",
         "PLACEHOLDER": "Choose source inbox",
-        "ERROR": "Select an inbox"
+        "ERROR": "Bir qutu seçin"
       },
       "SUBJECT": {
-        "LABEL": "Subject",
-        "PLACEHOLDER": "Subject",
-        "ERROR": "Subject can't be empty"
+        "LABEL": "Mövzu",
+        "PLACEHOLDER": "Mövzu",
+        "ERROR": "Mövzu boş ola bilməz"
       },
       "MESSAGE": {
         "LABEL": "Message",
@@ -183,10 +183,10 @@
         "HELP_TEXT": "Drag and drop files here or choose files to attach"
       },
       "SUBMIT": "Send message",
-      "CANCEL": "Cancel",
+      "CANCEL": "Ləğv et",
       "SUCCESS_MESSAGE": "Message sent!",
-      "GO_TO_CONVERSATION": "View",
-      "ERROR_MESSAGE": "Couldn't send! try again"
+      "GO_TO_CONVERSATION": "Bax",
+      "ERROR_MESSAGE": "Göndərmək mümkün olmadı! yenidən cəhd et"
     }
   },
   "CONTACTS_PAGE": {
@@ -204,7 +204,7 @@
     "ACTIONS": {
       "COPY": "Copy attribute",
       "DELETE": "Delete attribute",
-      "EDIT": "Edit attribute"
+      "EDIT": "Xüsusiyyəti redaktə et"
     },
     "ADD": {
       "TITLE": "Create custom attribute",
@@ -212,7 +212,7 @@
     },
     "FORM": {
       "CREATE": "Add attribute",
-      "CANCEL": "Cancel",
+      "CANCEL": "Ləğv et",
       "NAME": {
         "LABEL": "Custom attribute name",
         "PLACEHOLDER": "Eg: shopify id",
@@ -220,12 +220,12 @@
       },
       "VALUE": {
         "LABEL": "Attribute value",
-        "PLACEHOLDER": "Eg: 11901 "
+        "PLACEHOLDER": "Məsələn: 11901 "
       },
       "ADD": {
         "TITLE": "Create new attribute ",
-        "SUCCESS": "Attribute added successfully",
-        "ERROR": "Unable to add attribute. Please try again later"
+        "SUCCESS": "Xüsusiyyət uğurla əlavə edildi",
+        "ERROR": "Xüsusiyyəti əlavə etmək mümkün olmadı. Zəhmət olmasa, bir az sonra yenidən cəhd edin"
       },
       "UPDATE": {
         "SUCCESS": "Attribute updated successfully",
@@ -236,52 +236,52 @@
         "ERROR": "Unable to delete attribute. Please try again later"
       },
       "ATTRIBUTE_SELECT": {
-        "TITLE": "Add attributes",
+        "TITLE": "Xüsusiyyətlər əlavə et",
         "PLACEHOLDER": "Search attributes",
         "NO_RESULT": "No attributes found"
       },
       "ATTRIBUTE_TYPE": {
         "LIST": {
-          "PLACEHOLDER": "Select value",
+          "PLACEHOLDER": "Dəyəri seçin",
           "SEARCH_INPUT_PLACEHOLDER": "Search value",
           "NO_RESULT": "No result found"
         }
       }
     },
     "VALIDATIONS": {
-      "REQUIRED": "Valid value is required",
-      "INVALID_URL": "Invalid URL",
-      "INVALID_INPUT": "Invalid Input"
+      "REQUIRED": "Düzgün dəyər tələb olunur",
+      "INVALID_URL": "Yanlış URL",
+      "INVALID_INPUT": "Yanlış Giriş"
     }
   },
   "MERGE_CONTACTS": {
     "TITLE": "Merge contacts",
-    "DESCRIPTION": "Merge contacts to combine two profiles into one, including all attributes and conversations. In case of conflict, the Primary contact’s attributes will take precedence.",
+    "DESCRIPTION": "İki profili bütün atributlar və söhbətlər daxil olmaqla birləşdirərək əlaqələri birləşdirin. Ziddiyyət olduqda, Əsas əlaqənin atributları üstünlük təşkil edəcək.",
     "PRIMARY": {
-      "TITLE": "Primary contact",
+      "TITLE": "Əsas əlaqə",
       "HELP_LABEL": "To be deleted"
     },
     "PARENT": {
       "TITLE": "Contact to merge",
-      "PLACEHOLDER": "Search for a contact",
+      "PLACEHOLDER": "Əlaqə axtar",
       "HELP_LABEL": "To be kept"
     },
     "SUMMARY": {
-      "TITLE": "Summary",
+      "TITLE": "Yekun",
       "DELETE_WARNING": "Contact of <strong>{primaryContactName}</strong> will be deleted.",
       "ATTRIBUTE_WARNING": "Contact details of <strong>{primaryContactName}</strong> will be copied to <strong>{parentContactName}</strong>."
     },
     "SEARCH": {
-      "ERROR_MESSAGE": "Something went wrong. Please try again later."
+      "ERROR_MESSAGE": "Nəsə səhv getdi. Zəhmət olmasa, bir az sonra yenidən cəhd edin."
     },
     "FORM": {
       "SUBMIT": " Merge contacts",
-      "CANCEL": "Cancel",
+      "CANCEL": "Ləğv et",
       "CHILD_CONTACT": {
-        "ERROR": "Select a child contact to merge"
+        "ERROR": "Birləşdirmək üçün alt əlaqəni seçin"
       },
       "SUCCESS_MESSAGE": "Contact merged successfully",
-      "ERROR_MESSAGE": "Could not merge contacts, try again!"
+      "ERROR_MESSAGE": "Əlaqələri birləşdirmək mümkün olmadı, yenidən cəhd edin!"
     },
     "DROPDOWN_ITEM": {
       "ID": "(ID: {identifier})"
@@ -289,68 +289,68 @@
   },
   "CONTACTS_LAYOUT": {
     "HEADER": {
-      "TITLE": "Contacts",
-      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
-      "SEARCH_PLACEHOLDER": "Search...",
+      "TITLE": "Əlaqələr",
+      "SEARCH_TITLE": "Əlaqələrdə axtarış",
+      "ACTIVE_TITLE": "Aktiv əlaqələr",
+      "SEARCH_PLACEHOLDER": "Axtarış...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
       "BLOCK_CONTACT": "Block contact",
       "UNBLOCK_CONTACT": "Unblock contact",
       "BREADCRUMB": {
-        "CONTACTS": "Contacts"
+        "CONTACTS": "Əlaqələr"
       },
       "ACTIONS": {
         "CONTACT_CREATION": {
-          "ADD_CONTACT": "Add contact",
-          "EXPORT_CONTACT": "Export contacts",
-          "IMPORT_CONTACT": "Import contacts",
-          "SAVE_CONTACT": "Save contact",
+          "ADD_CONTACT": "Əlaqə əlavə et",
+          "EXPORT_CONTACT": "Əlaqələri ixrac et",
+          "IMPORT_CONTACT": "Əlaqələri idxal et",
+          "SAVE_CONTACT": "Əlaqəni yadda saxla",
           "EMAIL_ADDRESS_DUPLICATE": "This email address is in use for another contact.",
-          "PHONE_NUMBER_DUPLICATE": "This phone number is in use for another contact.",
+          "PHONE_NUMBER_DUPLICATE": "Bu telefon nömrəsi başqa bir əlaqə üçün istifadə olunur.",
           "SUCCESS_MESSAGE": "Contact saved successfully",
-          "ERROR_MESSAGE": "Unable to save contact. Please try again later."
+          "ERROR_MESSAGE": "Əlaqəni saxlamaq mümkün olmadı. Zəhmət olmasa sonra yenidən cəhd edin."
         },
         "BLOCK_SUCCESS_MESSAGE": "This contact is blocked successfully",
         "BLOCK_ERROR_MESSAGE": "Unable to block contact. Please try again later.",
-        "UNBLOCK_SUCCESS_MESSAGE": "This contact is unblocked successfully",
+        "UNBLOCK_SUCCESS_MESSAGE": "Bu əlaqənin bloku uğurla açıldı",
         "UNBLOCK_ERROR_MESSAGE": "Unable to unblock contact. Please try again later.",
         "IMPORT_CONTACT": {
-          "TITLE": "Import contacts",
-          "DESCRIPTION": "Import contacts through a CSV file.",
+          "TITLE": "Əlaqələri idxal et",
+          "DESCRIPTION": "Əlaqələri CSV faylı vasitəsilə idxal edin.",
           "DOWNLOAD_LABEL": "Download a sample csv.",
-          "LABEL": "CSV File:",
-          "CHOOSE_FILE": "Choose file",
-          "CHANGE": "Change",
-          "CANCEL": "Cancel",
-          "IMPORT": "Import",
-          "SUCCESS_MESSAGE": "You will be notified via email when the import is complete.",
+          "LABEL": "CSV faylı:",
+          "CHOOSE_FILE": "Fayl seçin",
+          "CHANGE": "Dəyiş",
+          "CANCEL": "Ləğv et",
+          "IMPORT": "İdxal et",
+          "SUCCESS_MESSAGE": "İdxal bitdikdə sizə elektron bildiriş göndəriləcək.",
           "ERROR_MESSAGE": "There was an error, please try again"
         },
         "EXPORT_CONTACT": {
-          "TITLE": "Export contacts",
+          "TITLE": "Əlaqələri ixrac et",
           "DESCRIPTION": "Quickly export a csv file with comprehensive details of your contacts",
-          "CONFIRM": "Export",
-          "SUCCESS_MESSAGE": "Export is in progress. You will be notified on email when the export file is ready to download.",
+          "CONFIRM": "İxrac et",
+          "SUCCESS_MESSAGE": "İxrac davam edir. Fayl hazır olanda sizə elektron bildiriş göndəriləcək.",
           "ERROR_MESSAGE": "There was an error, please try again"
         },
         "SORT_BY": {
-          "LABEL": "Sort by",
+          "LABEL": "Sırala",
           "OPTIONS": {
-            "NAME": "Name",
-            "EMAIL": "Email",
-            "PHONE_NUMBER": "Phone number",
-            "COMPANY": "Company",
-            "COUNTRY": "Country",
-            "CITY": "City",
-            "LAST_ACTIVITY": "Last activity",
+            "NAME": "Ad",
+            "EMAIL": "Elektron poçt",
+            "PHONE_NUMBER": "Telefon nömrəsi",
+            "COMPANY": "Şirkət",
+            "COUNTRY": "Ölkə",
+            "CITY": "Şəhər",
+            "LAST_ACTIVITY": "Son fəaliyyət",
             "CREATED_AT": "Created at"
           }
         },
         "ORDER": {
           "LABEL": "Ordering",
           "OPTIONS": {
-            "ASCENDING": "Ascending",
+            "ASCENDING": "Artan sıra ilə",
             "DESCENDING": "Descending"
           }
         },
@@ -358,17 +358,17 @@
           "CREATE_SEGMENT": {
             "TITLE": "Do you want to save this filter?",
             "CONFIRM": "Save filter",
-            "LABEL": "Name",
+            "LABEL": "Ad",
             "PLACEHOLDER": "Enter the name of the filter",
-            "ERROR": "Enter a valid name",
+            "ERROR": "Etibarlı ad daxil edin",
             "SUCCESS_MESSAGE": "Filter saved successfully",
             "ERROR_MESSAGE": "Unable to save filter. Please try again later."
           },
           "DELETE_SEGMENT": {
             "TITLE": "Confirm Deletion",
-            "DESCRIPTION": "Are you sure you want to delete this filter?",
+            "DESCRIPTION": "Bu filtrin silinməsini təsdiqləyirsiniz?",
             "CONFIRM": "Yes, Delete",
-            "CANCEL": "No, Cancel",
+            "CANCEL": "Xeyr, Ləğv et",
             "SUCCESS_MESSAGE": "Filter deleted successfully",
             "ERROR_MESSAGE": "Unable to delete filter. Please try again later."
           }
@@ -379,18 +379,18 @@
       "SHOWING": "Showing {startItem} - {endItem} of {totalItems} contacts"
     },
     "FILTER": {
-      "NAME": "Name",
-      "EMAIL": "Email",
-      "PHONE_NUMBER": "Phone number",
+      "NAME": "Ad",
+      "EMAIL": "Elektron poçt",
+      "PHONE_NUMBER": "Telefon nömrəsi",
       "IDENTIFIER": "Identifier",
-      "COUNTRY": "Country",
-      "CITY": "City",
+      "COUNTRY": "Ölkə",
+      "CITY": "Şəhər",
       "CREATED_AT": "Created at",
-      "LAST_ACTIVITY": "Last activity",
+      "LAST_ACTIVITY": "Son fəaliyyət",
       "REFERER_LINK": "Referer link",
       "BLOCKED": "Blocked",
-      "BLOCKED_TRUE": "True",
-      "BLOCKED_FALSE": "False",
+      "BLOCKED_TRUE": "Doğru",
+      "BLOCKED_FALSE": "Yanlış",
       "BUTTONS": {
         "CLEAR_FILTERS": "Clear filters",
         "UPDATE_SEGMENT": "Update segment",
@@ -409,7 +409,7 @@
       }
     },
     "CARD": {
-      "OF": "of",
+      "OF": "də",
       "VIEW_DETAILS": "View details",
       "EDIT_DETAILS_FORM": {
         "TITLE": "Edit contact details",
@@ -418,27 +418,27 @@
             "PLACEHOLDER": "Enter the first name"
           },
           "LAST_NAME": {
-            "PLACEHOLDER": "Enter the last name"
+            "PLACEHOLDER": "Soyadı daxil edin"
           },
           "EMAIL_ADDRESS": {
             "PLACEHOLDER": "Enter the email address",
             "DUPLICATE": "This email address is in use for another contact."
           },
           "PHONE_NUMBER": {
-            "PLACEHOLDER": "Enter the phone number",
-            "DUPLICATE": "This phone number is in use for another contact."
+            "PLACEHOLDER": "Telefon nömrəsini daxil edin",
+            "DUPLICATE": "Bu telefon nömrəsi başqa bir əlaqə üçün istifadə olunur."
           },
           "CITY": {
-            "PLACEHOLDER": "Enter the city name"
+            "PLACEHOLDER": "Şəhər adını daxil edin"
           },
           "COUNTRY": {
-            "PLACEHOLDER": "Select country"
+            "PLACEHOLDER": "Ölkəni seçin"
           },
           "BIO": {
             "PLACEHOLDER": "Enter the bio"
           },
           "COMPANY_NAME": {
-            "PLACEHOLDER": "Enter the company name"
+            "PLACEHOLDER": "Şirkət adını daxil edin"
           }
         },
         "UPDATE_BUTTON": "Update contact",
@@ -477,8 +477,8 @@
       }
     },
     "DETAILS": {
-      "CREATED_AT": "Created {date}",
-      "LAST_ACTIVITY": "Last active {date}",
+      "CREATED_AT": "Yaradılıb {date}",
+      "LAST_ACTIVITY": "Son fəaliyyət {date}",
       "DELETE_CONTACT_DESCRIPTION": "Permanently delete this contact. This action is irreversible",
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
@@ -487,7 +487,7 @@
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
-          "ERROR_MESSAGE": "Could not delete contact. Please try again later."
+          "ERROR_MESSAGE": "Əlaqəni silmək mümkün olmadı. Zəhmət olmasa sonra yenidən cəhd edin."
         }
       },
       "AVATAR": {
@@ -496,86 +496,86 @@
           "SUCCESS_MESSAGE": "Avatar uploaded successfully"
         },
         "DELETE": {
-          "SUCCESS_MESSAGE": "Avatar deleted successfully",
+          "SUCCESS_MESSAGE": "Avatar uğurla silindi",
           "ERROR_MESSAGE": "Could not delete avatar. Please try again later."
         }
       }
     },
     "SIDEBAR": {
       "TABS": {
-        "ATTRIBUTES": "Attributes",
-        "HISTORY": "History",
-        "NOTES": "Notes",
+        "ATTRIBUTES": "Xüsusiyyətlər",
+        "HISTORY": "Tarix",
+        "NOTES": "Qeydlər",
         "MERGE": "Merge"
       },
       "HISTORY": {
-        "EMPTY_STATE": "There are no previous conversations associated to this contact"
+        "EMPTY_STATE": "Bu əlaqə ilə bağlı əvvəlki söhbətlər yoxdur"
       },
       "ATTRIBUTES": {
         "SEARCH_PLACEHOLDER": "Search for attributes",
         "UNUSED_ATTRIBUTES": "{count} Used attribute | {count} Unused attributes",
         "EMPTY_STATE": "There are no contact custom attributes available in this account. You can create a custom attribute in settings.",
-        "YES": "Yes",
-        "NO": "No",
+        "YES": "Bəli",
+        "NO": "Xeyr",
         "TRIGGER": {
-          "SELECT": "Select value",
-          "INPUT": "Enter value"
+          "SELECT": "Dəyəri seçin",
+          "INPUT": "Dəyər daxil edin"
         },
         "VALIDATIONS": {
-          "INVALID_NUMBER": "Invalid number",
-          "REQUIRED": "Valid value is required",
-          "INVALID_INPUT": "Invalid input",
-          "INVALID_URL": "Invalid URL",
-          "INVALID_DATE": "Invalid date"
+          "INVALID_NUMBER": "Yanlış nömrə",
+          "REQUIRED": "Düzgün dəyər tələb olunur",
+          "INVALID_INPUT": "Yanlış giriş",
+          "INVALID_URL": "Yanlış URL",
+          "INVALID_DATE": "Yanlış tarix"
         },
         "NO_ATTRIBUTES": "No attributes found",
         "API": {
           "SUCCESS_MESSAGE": "Attribute updated successfully",
           "DELETE_SUCCESS_MESSAGE": "Attribute deleted successfully",
           "UPDATE_ERROR": "Unable to update attribute. Please try again later",
-          "DELETE_ERROR": "Unable to delete attribute. Please try again later"
+          "DELETE_ERROR": "Xüsusiyyəti silmək mümkün olmadı. Zəhmət olmasa, bir az sonra yenidən cəhd edin"
         }
       },
       "MERGE": {
         "TITLE": "Merge contact",
-        "DESCRIPTION": "Combine two profiles into one, including all attributes and conversations. In case of conflict, the primary contact’s attributes will take precedence.",
-        "PRIMARY": "Primary contact",
+        "DESCRIPTION": "İki profili bütün atributlar və söhbətlər daxil olmaqla birləşdirin. Ziddiyyət olduqda, əsas əlaqənin atributları üstünlük təşkil edəcək.",
+        "PRIMARY": "Əsas əlaqə",
         "PRIMARY_HELP_LABEL": "To be saved",
-        "PRIMARY_REQUIRED_ERROR": "Please select a contact to merge with before proceeding",
+        "PRIMARY_REQUIRED_ERROR": "Davam etməzdən əvvəl birləşdirmək üçün əlaqə seçin",
         "PARENT": "To be merged",
         "PARENT_HELP_LABEL": "To be deleted",
         "EMPTY_STATE": "No contacts found",
-        "PLACEHOLDER": "Search for primary contact",
-        "SEARCH_PLACEHOLDER": "Search for a contact",
+        "PLACEHOLDER": "Əsas əlaqəni axtar",
+        "SEARCH_PLACEHOLDER": "Əlaqə axtar",
         "SEARCH_ERROR_MESSAGE": "Could not search for contacts. Please try again later.",
         "SUCCESS_MESSAGE": "Contact merged successfully",
-        "ERROR_MESSAGE": "Could not merge contacts, try again!",
+        "ERROR_MESSAGE": "Əlaqələri birləşdirmək mümkün olmadı, yenidən cəhd edin!",
         "IS_SEARCHING": "Searching...",
         "BUTTONS": {
-          "CANCEL": "Cancel",
+          "CANCEL": "Ləğv et",
           "CONFIRM": "Merge contact"
         }
       },
       "NOTES": {
-        "PLACEHOLDER": "Add a note",
-        "WROTE": "wrote",
-        "YOU": "You",
+        "PLACEHOLDER": "Qeyd əlavə et",
+        "WROTE": "yazdı",
+        "YOU": "Siz",
         "SAVE": "Save note",
         "ADD_NOTE": "Add contact note",
-        "EXPAND": "Expand",
+        "EXPAND": "Genişləndir",
         "COLLAPSE": "Collapse",
         "NO_NOTES": "No notes, you can add notes from the contact details page.",
         "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
-        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
+        "CONVERSATION_EMPTY_STATE": "Hələ qeydlər yoxdur. Yeni qeyd yaratmaq üçün Qeyd əlavə et düyməsini istifadə edin."
       }
     },
     "EMPTY_STATE": {
       "TITLE": "No contacts found in this account",
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
-      "BUTTON_LABEL": "Add contact",
+      "BUTTON_LABEL": "Əlaqə əlavə et",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "Bu baxışda əlaqə mövcud deyil 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "Hazırda aktiv əlaqə yoxdur 🌙"
     },
     "LOAD_MORE": "Load more"
   },
@@ -585,12 +585,12 @@
     "ASSIGN_LABELS_FAILED": "Failed to assign labels",
     "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
     "NO_LABELS_FOUND": "No labels available yet.",
-    "SELECTED_COUNT": "{count} selected",
+    "SELECTED_COUNT": "{count} seçildi",
     "CLEAR_SELECTION": "Clear selection",
     "SELECT_ALL": "Select all ({count})",
     "DELETE_CONTACTS": "Delete",
     "DELETE_SUCCESS": "Contacts deleted successfully.",
-    "DELETE_FAILED": "Failed to delete contacts.",
+    "DELETE_FAILED": "Əlaqələri silmək mümkün olmadı.",
     "DELETE_DIALOG": {
       "TITLE": "Delete selected contacts",
       "SINGULAR_TITLE": "Delete selected contact",
@@ -605,27 +605,27 @@
       "ERROR_MESSAGE": "We couldn’t complete the search. Please try again."
     },
     "FORM": {
-      "GO_TO_CONVERSATION": "View",
+      "GO_TO_CONVERSATION": "Bax",
       "SUCCESS_MESSAGE": "The message was sent successfully!",
       "ERROR_MESSAGE": "An error occurred while creating the conversation. Please try again later.",
       "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
       "CONTACT_SELECTOR": {
-        "LABEL": "To:",
+        "LABEL": "Kimə:",
         "TAG_INPUT_PLACEHOLDER": "Enter at least 2 characters to search by name, email, or phone number",
-        "CONTACT_CREATING": "Creating contact..."
+        "CONTACT_CREATING": "Əlaqə yaradılır..."
       },
       "INBOX_SELECTOR": {
         "LABEL": "Via:",
-        "BUTTON": "Show inboxes"
+        "BUTTON": "Qutuları göstər"
       },
       "EMAIL_OPTIONS": {
-        "SUBJECT_LABEL": "Subject :",
+        "SUBJECT_LABEL": "Mövzu :",
         "SUBJECT_PLACEHOLDER": "Enter your email subject here",
         "CC_LABEL": "Cc:",
         "CC_PLACEHOLDER": "Enter at least 2 characters to search by email",
         "BCC_LABEL": "Bcc:",
         "BCC_PLACEHOLDER": "Enter at least 2 characters to search by email",
-        "BCC_BUTTON": "Bcc"
+        "BCC_BUTTON": "Gizli nüsxə"
       },
       "MESSAGE_EDITOR": {
         "PLACEHOLDER": "Write your message here..."
@@ -651,8 +651,8 @@
         }
       },
       "ACTION_BUTTONS": {
-        "DISCARD": "Discard",
-        "SEND": "Send ({keyCode})"
+        "DISCARD": "İmtina et",
+        "SEND": "Göndər ({keyCode})"
       }
     }
   }

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -1,452 +1,452 @@
 {
   "CONVERSATION": {
-    "SELECT_A_CONVERSATION": "Please select a conversation from left pane",
-    "CSAT_REPLY_MESSAGE": "Please rate the conversation",
-    "404": "Sorry, we cannot find the conversation. Please try again",
-    "SWITCH_VIEW_LAYOUT": "Switch the layout",
-    "DASHBOARD_APP_TAB_MESSAGES": "Messages",
-    "UNVERIFIED_SESSION": "The identity of this user is not verified",
-    "NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
-    "NO_MESSAGE_2": " to send a message to your page!",
-    "NO_INBOX_1": "Hola! Looks like you haven't added any inboxes yet.",
-    "NO_INBOX_2": " to get started",
-    "NO_INBOX_AGENT": "Uh Oh! Looks like you are not part of any inbox. Please contact your administrator",
-    "SEARCH_MESSAGES": "Search for messages in conversations",
-    "VIEW_ORIGINAL": "View original",
-    "VIEW_TRANSLATED": "View translated",
+    "SELECT_A_CONVERSATION": "Zəhmət olmasa, soldakı paneldən bir söhbət seçin",
+    "CSAT_REPLY_MESSAGE": "Zəhmət olmasa söhbəti qiymətləndirin",
+    "404": "Bağışlayın, söhbəti tapa bilmirik. Zəhmət olmasa, yenidən cəhd edin",
+    "SWITCH_VIEW_LAYOUT": "Düzəni dəyişdirin",
+    "DASHBOARD_APP_TAB_MESSAGES": "Mesajlar",
+    "UNVERIFIED_SESSION": "Bu istifadəçinin şəxsiyyəti təsdiqlənməyib",
+    "NO_MESSAGE_1": "Uh oh! Görünür qutunuzda müştərilərdən mesaj yoxdur.",
+    "NO_MESSAGE_2": " səhifənizə mesaj göndərmək üçün!",
+    "NO_INBOX_1": "Hola! Görünür hələ heç bir poçt qutusu əlavə etməmisiniz.",
+    "NO_INBOX_2": " başlamaq üçün",
+    "NO_INBOX_AGENT": "Uh Oh! Görünür heç bir poçt qutusunun üzvü deyilsiniz. Zəhmət olmasa administratorunuzla əlaqə saxlayın",
+    "SEARCH_MESSAGES": "Söhbətlərdə mesajları axtarın",
+    "VIEW_ORIGINAL": "Orijinalı göstər",
+    "VIEW_TRANSLATED": "Tərcüməni göstər",
     "EMPTY_STATE": {
-      "CMD_BAR": "to open command menu",
-      "KEYBOARD_SHORTCUTS": "to view keyboard shortcuts"
+      "CMD_BAR": "əmr menyusunu açmaq üçün",
+      "KEYBOARD_SHORTCUTS": "klaviatura qısa yollarını görmək üçün"
     },
     "SEARCH": {
-      "TITLE": "Search messages",
-      "RESULT_TITLE": "Search Results",
-      "LOADING_MESSAGE": "Crunching data...",
-      "PLACEHOLDER": "Type any text to search messages",
-      "NO_MATCHING_RESULTS": "No results found."
+      "TITLE": "Mesajları axtar",
+      "RESULT_TITLE": "Axtarış Nəticələri",
+      "LOADING_MESSAGE": "Məlumatlar işlənir...",
+      "PLACEHOLDER": "Mesajları axtarmaq üçün istənilən mətni yazın",
+      "NO_MATCHING_RESULTS": "Nəticə tapılmadı."
     },
-    "UNREAD_MESSAGES": "Unread Messages",
-    "UNREAD_MESSAGE": "Unread Message",
-    "CLICK_HERE": "Click here",
-    "LOADING_INBOXES": "Loading inboxes",
-    "LOADING_CONVERSATIONS": "Loading Conversations",
-    "CANNOT_REPLY": "You cannot reply due to",
-    "24_HOURS_WINDOW": "24 hour message window restriction",
-    "48_HOURS_WINDOW": "48 hour message window restriction",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
-    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
-    "ASSIGN_TO_ME": "Assign to me",
-    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
-    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
-    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
-    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
-    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
-    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
-    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
-    "REPLYING_TO": "You are replying to:",
-    "REMOVE_SELECTION": "Remove Selection",
-    "DOWNLOAD": "Download",
-    "UNKNOWN_FILE_TYPE": "Unknown File",
-    "SAVE_CONTACT": "Save Contact",
-    "NO_CONTENT": "No content to display",
+    "UNREAD_MESSAGES": "Oxunmamış Mesajlar",
+    "UNREAD_MESSAGE": "Oxunmamış Mesaj",
+    "CLICK_HERE": "Buraya klik edin",
+    "LOADING_INBOXES": "Qutular yüklənir",
+    "LOADING_CONVERSATIONS": "Söhbətlər yüklənir",
+    "CANNOT_REPLY": "Cavab verə bilməzsiniz, çünki",
+    "24_HOURS_WINDOW": "24 saatlıq mesaj pəncərəsi məhdudiyyəti",
+    "48_HOURS_WINDOW": "48 saatlıq mesaj pəncərəsi məhdudiyyəti",
+    "API_HOURS_WINDOW": "Bu söhbətə yalnız {hours} saat ərzində cavab verə bilərsiniz",
+    "NOT_ASSIGNED_TO_YOU": "Bu söhbət sizə təyin edilməyib. Bu söhbəti özünüzə təyin etmək istərdiniz?",
+    "ASSIGN_TO_ME": "Mənə təyin et",
+    "BOT_HANDOFF_MESSAGE": "Hazırda köməkçi və ya bot tərəfindən idarə olunan söhbətə cavab verirsiniz.",
+    "BOT_HANDOFF_ACTION": "Açıq kimi işarələ və özünüzə təyin et",
+    "BOT_HANDOFF_REOPEN_ACTION": "Söhbəti açıq kimi işarələyin",
+    "BOT_HANDOFF_SUCCESS": "Söhbət sizə təhvil verildi",
+    "BOT_HANDOFF_ERROR": "Söhbəti ələ keçirmək alınmadı. Zəhmət olmasa, yenidən cəhd edin.",
+    "TWILIO_WHATSAPP_CAN_REPLY": "Bu söhbətə yalnız şablon mesajı ilə cavab verə bilərsiniz, çünki",
+    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 saatlıq mesaj pəncərəsi məhdudiyyəti",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Bu Instagram hesabı yeni Instagram kanalının daxil olan qutusuna köçürülüb. Bütün yeni mesajlar orada görünəcək. Bu söhbətdən artıq mesaj göndərə bilməyəcəksiniz.",
+    "REPLYING_TO": "Siz cavab verirsiniz:",
+    "REMOVE_SELECTION": "Seçimi sil",
+    "DOWNLOAD": "Yüklə",
+    "UNKNOWN_FILE_TYPE": "Naməlum fayl",
+    "SAVE_CONTACT": "Əlaqəni yadda saxla",
+    "NO_CONTENT": "Göstəriləcək məzmun yoxdur",
     "SHARED_ATTACHMENT": {
-      "CONTACT": "{sender} has shared a contact",
-      "LOCATION": "{sender} has shared a location",
-      "FILE": "{sender} has shared a file",
-      "MEETING": "{sender} has started a meeting"
+      "CONTACT": "{sender} bir əlaqə paylaşıb",
+      "LOCATION": "{sender} bir yer paylaşıb",
+      "FILE": "{sender} bir fayl paylaşıb",
+      "MEETING": "{sender} bir görüş başlayıb"
     },
-    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
-    "REPLIED_TO_STORY": "Replied to your story",
+    "UPLOADING_ATTACHMENTS": "Əlavələr yüklənir...",
+    "REPLIED_TO_STORY": "Hekayənizə cavab verdi",
     "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
-    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
-    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
-    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
-    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
-    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
-    "NO_RESPONSE": "No response",
-    "RESPONSE": "Response",
-    "RATING_TITLE": "Rating",
-    "FEEDBACK_TITLE": "Feedback",
-    "REPLY_MESSAGE_NOT_FOUND": "Message not available",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "Bu mesaj dəstəklənmir. Bu mesajı Facebook Messenger tətbiqində görə bilərsiniz.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "Bu mesaj dəstəklənmir. Bu mesajı Instagram tətbiqində görə bilərsiniz.",
+    "UNSUPPORTED_MESSAGE_TIKTOK": "Bu mesaj dəstəklənmir. Bu mesajı TikTok tətbiqində görə bilərsiniz.",
+    "SUCCESS_DELETE_MESSAGE": "Mesaj uğurla silindi",
+    "FAIL_DELETE_MESSSAGE": "Mesajı silmək mümkün olmadı! Yenidən cəhd edin",
+    "NO_RESPONSE": "Cavab yoxdur",
+    "RESPONSE": "Cavab",
+    "RATING_TITLE": "Qiymətləndirmə",
+    "FEEDBACK_TITLE": "Rəy",
+    "REPLY_MESSAGE_NOT_FOUND": "Mesaj mövcud deyil",
     "CARD": {
-      "SHOW_LABELS": "Show labels",
-      "HIDE_LABELS": "Hide labels"
+      "SHOW_LABELS": "Etiketləri göstər",
+      "HIDE_LABELS": "Etiketləri gizlədin"
     },
     "VOICE_CALL": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NO_ANSWER": "No answer",
-      "MISSED_CALL": "Missed call",
-      "CALL_ENDED": "Call ended",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "THEY_ANSWERED": "They answered",
-      "YOU_ANSWERED": "You answered"
+      "INCOMING_CALL": "Gələn zəng",
+      "OUTGOING_CALL": "Gedən zəng",
+      "CALL_IN_PROGRESS": "Zəng davam edir",
+      "NO_ANSWER": "Cavab yoxdur",
+      "MISSED_CALL": "Qeyri-işlək zəng",
+      "CALL_ENDED": "Zəng bitdi",
+      "NOT_ANSWERED_YET": "Hələ cavab verilməyib",
+      "THEY_ANSWERED": "Onlar cavab verdi",
+      "YOU_ANSWERED": "Siz cavab verdiniz"
     },
     "HEADER": {
-      "RESOLVE_ACTION": "Resolve",
-      "REOPEN_ACTION": "Reopen",
-      "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "More actions",
-      "OPEN": "More",
-      "CLOSE": "Close",
-      "DETAILS": "details",
-      "SNOOZED_UNTIL": "Snoozed until",
-      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
-      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
-      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "RESOLVE_ACTION": "Həll et",
+      "REOPEN_ACTION": "Yenidən aç",
+      "OPEN_ACTION": "Aç",
+      "MORE_ACTIONS": "Daha çox əməliyyat",
+      "OPEN": "Daha çox",
+      "CLOSE": "Bağla",
+      "DETAILS": "təfərrüatlar",
+      "SNOOZED_UNTIL": "Gecikdirilib",
+      "SNOOZED_UNTIL_TOMORROW": "Sabaha qədər təxirə salındı",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Gələn həftəyə qədər təxirə salındı",
+      "SNOOZED_UNTIL_NEXT_REPLY": "Növbəti cavaba qədər təxirə salındı",
       "SLA_STATUS": {
         "FRT": "FRT {status}",
         "NRT": "NRT {status}",
         "RT": "RT {status}",
-        "MISSED": "missed",
-        "DUE": "due"
+        "MISSED": "qaçırıldı",
+        "DUE": "vaxtı çatıb"
       }
     },
     "RESOLVE_DROPDOWN": {
-      "MARK_PENDING": "Mark as pending",
-      "SNOOZE_UNTIL": "Snooze",
+      "MARK_PENDING": "Gözləmədə kimi işarələyin",
+      "SNOOZE_UNTIL": "Gecikdir",
       "SNOOZE": {
-        "TITLE": "Snooze until",
-        "NEXT_REPLY": "Next reply",
-        "TOMORROW": "Tomorrow",
-        "NEXT_WEEK": "Next week"
+        "TITLE": "Gecikdirin, qədər",
+        "NEXT_REPLY": "Növbəti cavab",
+        "TOMORROW": "Sabah",
+        "NEXT_WEEK": "Gələn həftə"
       }
     },
     "MENTION": {
-      "AGENTS": "Agents",
-      "TEAMS": "Teams"
+      "AGENTS": "Agentlər",
+      "TEAMS": "Komandalar"
     },
     "CUSTOM_SNOOZE": {
-      "TITLE": "Snooze until",
-      "APPLY": "Snooze",
-      "CANCEL": "Cancel"
+      "TITLE": "Gecikdirmə müddəti",
+      "APPLY": "Gecikdir",
+      "CANCEL": "Ləğv et"
     },
     "PRIORITY": {
-      "TITLE": "Priority",
+      "TITLE": "Prioritet",
       "OPTIONS": {
-        "NONE": "None",
-        "URGENT": "Urgent",
-        "HIGH": "High",
-        "MEDIUM": "Medium",
-        "LOW": "Low"
+        "NONE": "Heç biri",
+        "URGENT": "Təcili",
+        "HIGH": "Yüksək",
+        "MEDIUM": "Orta",
+        "LOW": "Aşağı"
       },
       "CHANGE_PRIORITY": {
-        "SELECT_PLACEHOLDER": "None",
-        "INPUT_PLACEHOLDER": "Select priority",
-        "NO_RESULTS": "No results found",
-        "SUCCESSFUL": "Changed priority of conversation id {conversationId} to {priority}",
-        "FAILED": "Couldn't change priority. Please try again."
+        "SELECT_PLACEHOLDER": "Heç biri",
+        "INPUT_PLACEHOLDER": "Prioritet seçin",
+        "NO_RESULTS": "Nəticə tapılmadı",
+        "SUCCESSFUL": "{conversationId} söhbətinin prioriteti {priority} olaraq dəyişdirildi",
+        "FAILED": "Prioritet dəyişdirilə bilmədi. Zəhmət olmasa yenidən cəhd edin."
       }
     },
     "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Delete"
+      "TITLE": "#{conversationId} nömrəli söhbəti sil",
+      "DESCRIPTION": "Bu söhbəti silmək istədiyinizə əminsiniz?",
+      "CONFIRM": "Sil"
     },
     "CARD_CONTEXT_MENU": {
-      "PENDING": "Mark as pending",
-      "RESOLVED": "Mark as resolved",
-      "MARK_AS_UNREAD": "Mark as unread",
-      "MARK_AS_READ": "Mark as read",
-      "REOPEN": "Reopen conversation",
+      "PENDING": "Gözləyən kimi işarələyin",
+      "RESOLVED": "Həll olundu kimi işarələyin",
+      "MARK_AS_UNREAD": "Oxunmamış kimi işarələyin",
+      "MARK_AS_READ": "Oxunmuş kimi işarələ",
+      "REOPEN": "Söhbəti yenidən açın",
       "SNOOZE": {
-        "TITLE": "Snooze",
-        "NEXT_REPLY": "Until next reply",
-        "TOMORROW": "Until tomorrow",
-        "NEXT_WEEK": "Until next week"
+        "TITLE": "Gecikdir",
+        "NEXT_REPLY": "Növbəti cavaba qədər",
+        "TOMORROW": "Sabaha qədər",
+        "NEXT_WEEK": "Növbəti həftəyə qədər"
       },
-      "ASSIGN_AGENT": "Assign agent",
-      "ASSIGN_LABEL": "Assign label",
-      "AGENTS_LOADING": "Loading agents...",
-      "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
-      "OPEN_IN_NEW_TAB": "Open in new tab",
-      "COPY_LINK": "Copy conversation link",
-      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
+      "ASSIGN_AGENT": "Agent təyin et",
+      "ASSIGN_LABEL": "Etiket təyin et",
+      "AGENTS_LOADING": "Agentlər yüklənir...",
+      "ASSIGN_TEAM": "Komandaya təyin et",
+      "DELETE": "Söhbəti sil",
+      "OPEN_IN_NEW_TAB": "Yeni nişanda aç",
+      "COPY_LINK": "Söhbət linkini kopyala",
+      "COPY_LINK_SUCCESS": "Söhbət linki panoya kopyalandı",
       "API": {
         "AGENT_ASSIGNMENT": {
-          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
-          "FAILED": "Couldn't assign agent. Please try again."
+          "SUCCESFUL": "{conversationId} söhbəti \"{agentName}\" agentinə təyin edildi",
+          "FAILED": "Agent təyin etmək mümkün olmadı. Zəhmət olmasa yenidən cəhd edin."
         },
         "LABEL_ASSIGNMENT": {
-          "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
-          "FAILED": "Couldn't assign label. Please try again."
+          "SUCCESFUL": "{conversationId} söhbətinə #{labelName} etiketi təyin edildi",
+          "FAILED": "Etiket təyin etmək mümkün olmadı. Zəhmət olmasa yenidən cəhd edin."
         },
         "LABEL_REMOVAL": {
-          "SUCCESFUL": "Removed label #{labelName} from conversation id {conversationId}",
-          "FAILED": "Couldn't remove label. Please try again."
+          "SUCCESFUL": "{conversationId} nömrəli söhbətdən #{labelName} etiketi silindi",
+          "FAILED": "Etiketi silmək mümkün olmadı. Zəhmət olmasa yenidən cəhd edin."
         },
         "TEAM_ASSIGNMENT": {
-          "SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
-          "FAILED": "Couldn't assign team. Please try again."
+          "SUCCESFUL": "Söhbət id-si {conversationId} üçün \"{team}\" komandası təyin edildi",
+          "FAILED": "Komanda təyin etmək mümkün olmadı. Zəhmət olmasa yenidən cəhd edin."
         }
       }
     },
     "FOOTER": {
-      "MESSAGE_SIGN_TOOLTIP": "Message signature",
-      "ENABLE_SIGN_TOOLTIP": "Enable signature",
-      "DISABLE_SIGN_TOOLTIP": "Disable signature",
-      "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
-      "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
-      "MESSAGING_RESTRICTED": "You cannot reply to this conversation",
-      "MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
-      "MESSAGING_RESTRICTED_API": "You can only reply using a template message due to message window restriction",
-      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
-      "COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
-      "CLICK_HERE": "Click here to update",
-      "WHATSAPP_TEMPLATES": "Whatsapp Templates"
+      "MESSAGE_SIGN_TOOLTIP": "Mesaj imzası",
+      "ENABLE_SIGN_TOOLTIP": "İmzaya icazə ver",
+      "DISABLE_SIGN_TOOLTIP": "İmzaya icazə vermə",
+      "MSG_INPUT": "Yeni sətr üçün Shift + enter. Canned Response seçmək üçün '/' ilə başlayın.",
+      "PRIVATE_MSG_INPUT": "Yeni sətr üçün Shift + enter. Bu yalnız Agentlər üçün görünəcək",
+      "MESSAGING_RESTRICTED": "Bu söhbətə cavab verə bilməzsiniz",
+      "MESSAGING_RESTRICTED_WHATSAPP": "24 saatlıq mesaj pəncərəsi məhdudiyyəti səbəbindən yalnız şablon mesajla cavab verə bilərsiniz",
+      "MESSAGING_RESTRICTED_API": "Mesaj pəncərəsi məhdudiyyəti səbəbindən yalnız şablon mesajla cavab verə bilərsiniz",
+      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Mesaj imzası qurulmayıb, zəhmət olmasa profil parametrlərində qurun.",
+      "COPILOT_MSG_INPUT": "Copilot üçün əlavə göstərişlər verin və ya başqa sual verin... Davam etmək üçün enter düyməsini basın",
+      "CLICK_HERE": "Yeniləmək üçün buraya klikləyin",
+      "WHATSAPP_TEMPLATES": "Whatsapp Şablonları"
     },
     "REPLYBOX": {
-      "REPLY": "Reply",
-      "PRIVATE_NOTE": "Private Note",
-      "SEND": "Send",
-      "CREATE": "Add Note",
-      "INSERT_READ_MORE": "Read more",
-      "DISMISS_REPLY": "Dismiss reply",
-      "REPLYING_TO": "Replying to:",
-      "TIP_EMOJI_ICON": "Show emoji selector",
-      "TIP_ATTACH_ICON": "Attach files",
-      "TIP_AUDIORECORDER_ICON": "Record audio",
-      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
-      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
-      "DRAG_DROP": "Drag and drop here to attach",
-      "START_AUDIO_RECORDING": "Start audio recording",
-      "STOP_AUDIO_RECORDING": "Stop audio recording",
-      "COPILOT_THINKING": "Copilot is thinking",
+      "REPLY": "Cavab ver",
+      "PRIVATE_NOTE": "Şəxsi Qeyd",
+      "SEND": "Göndər",
+      "CREATE": "Qeyd əlavə et",
+      "INSERT_READ_MORE": "Daha çox oxu",
+      "DISMISS_REPLY": "Cavabı ləğv et",
+      "REPLYING_TO": "Cavab verir:",
+      "TIP_EMOJI_ICON": "Emoji seçicisini göstər",
+      "TIP_ATTACH_ICON": "Faylları əlavə et",
+      "TIP_AUDIORECORDER_ICON": "Səs yaz",
+      "TIP_AUDIORECORDER_PERMISSION": "Səsə girişə icazə ver",
+      "TIP_AUDIORECORDER_ERROR": "Səsi açmaq mümkün olmadı",
+      "DRAG_DROP": "Qoşmaq üçün buraya sürükləyin və buraxın",
+      "START_AUDIO_RECORDING": "Səs yazısını başla",
+      "STOP_AUDIO_RECORDING": "Səs yazısını dayandırın",
+      "COPILOT_THINKING": "Copilot düşünür",
       "EMAIL_HEAD": {
-        "TO": "TO",
-        "ADD_BCC": "Add bcc",
+        "TO": "KİMƏ",
+        "ADD_BCC": "Gizli nüsxə əlavə et",
         "CC": {
           "LABEL": "CC",
-          "PLACEHOLDER": "Emails separated by commas",
-          "ERROR": "Please enter valid email addresses"
+          "PLACEHOLDER": "Vergüllə ayrılmış elektron poçtlar",
+          "ERROR": "Zəhmət olmasa düzgün elektron poçt ünvanları daxil edin"
         },
         "BCC": {
           "LABEL": "BCC",
-          "PLACEHOLDER": "Emails separated by commas",
-          "ERROR": "Please enter valid email addresses"
+          "PLACEHOLDER": "Vergüllə ayrılmış e-poçtlar",
+          "ERROR": "Zəhmət olmasa, düzgün e-poçt ünvanları daxil edin"
         }
       },
       "UNDEFINED_VARIABLES": {
-        "TITLE": "Undefined variables",
-        "MESSAGE": "You have {undefinedVariablesCount} undefined variables in your message: {undefinedVariables}. Would you like to send the message anyway?",
+        "TITLE": "Təyin olunmamış dəyişənlər",
+        "MESSAGE": "Mesajınızda {undefinedVariablesCount} təyin olunmamış dəyişən var: {undefinedVariables}. Mesajı yenə də göndərmək istəyirsiniz?",
         "CONFIRM": {
-          "YES": "Send",
-          "CANCEL": "Cancel"
+          "YES": "Göndər",
+          "CANCEL": "Ləğv et"
         }
       },
       "QUOTED_REPLY": {
-        "ENABLE_TOOLTIP": "Include quoted email thread",
-        "DISABLE_TOOLTIP": "Don't include quoted email thread",
-        "REMOVE_PREVIEW": "Remove quoted email thread",
-        "COLLAPSE": "Collapse preview",
-        "EXPAND": "Expand preview"
+        "ENABLE_TOOLTIP": "Sitat gətirilmiş e-poçt mövzusunu daxil et",
+        "DISABLE_TOOLTIP": "Sitat gətirilmiş e-poçt mövzusunu daxil etmə",
+        "REMOVE_PREVIEW": "Sitat gətirilmiş e-poçt mövzusunu sil",
+        "COLLAPSE": "Önizləməni yığışdır",
+        "EXPAND": "Önizləməni genişləndir"
       }
     },
-    "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
-    "CHANGE_STATUS": "Conversation status changed",
-    "CHANGE_STATUS_FAILED": "Conversation status change failed",
-    "CHANGE_AGENT": "Conversation Assignee changed",
-    "CHANGE_AGENT_FAILED": "Assignee change failed",
-    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
-    "ASSIGN_LABEL_FAILED": "Label assignment failed",
-    "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
-    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
-    "FILE_TYPE_NOT_SUPPORTED": "This {fileName} file type is not supported in this conversation",
-    "MESSAGE_ERROR": "Unable to send this message, please try again later",
-    "SENT_BY": "Sent by:",
+    "VISIBLE_TO_AGENTS": "Şəxsi Qeyd: Yalnız siz və komandanız üçün görünür",
+    "CHANGE_STATUS": "Söhbət statusu dəyişdirildi",
+    "CHANGE_STATUS_FAILED": "Söhbətin statusunu dəyişmək mümkün olmadı",
+    "CHANGE_AGENT": "Söhbətin məsul şəxsi dəyişdirildi",
+    "CHANGE_AGENT_FAILED": "Təyinat dəyişdirilməsi uğursuz oldu",
+    "ASSIGN_LABEL_SUCCESFUL": "Etiket uğurla təyin edildi",
+    "ASSIGN_LABEL_FAILED": "Etiket təyini uğursuz oldu",
+    "CHANGE_TEAM": "Söhbət komandası dəyişdirildi",
+    "SUCCESS_DELETE_CONVERSATION": "Söhbət uğurla silindi",
+    "FAIL_DELETE_CONVERSATION": "Söhbəti silmək mümkün olmadı! Yenidən cəhd edin",
+    "FILE_SIZE_LIMIT": "Fayl {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB əlavə limitini aşır",
+    "FILE_TYPE_NOT_SUPPORTED": "Bu {fileName} fayl növü bu söhbətdə dəstəklənmir",
+    "MESSAGE_ERROR": "Bu mesajı göndərmək mümkün olmadı, zəhmət olmasa bir az sonra yenidən cəhd edin",
+    "SENT_BY": "Göndərən:",
     "BOT": "Bot",
-    "NATIVE_APP": "Native app",
-    "NATIVE_APP_ADVISORY": "This message was sent from the native app. Reply from Chatwoot to maintain the message window.",
-    "SEND_FAILED": "Couldn't send message! Try again",
-    "TRY_AGAIN": "retry",
+    "NATIVE_APP": "Yerli tətbiq",
+    "NATIVE_APP_ADVISORY": "Bu mesaj yerli tətbiqdən göndərilib. Mesaj pəncərəsini saxlamaq üçün Chatwoot-dan cavab verin.",
+    "SEND_FAILED": "Mesaj göndərmək mümkün olmadı! Yenidən cəhd edin",
+    "TRY_AGAIN": "yenidən cəhd et",
     "ASSIGNMENT": {
-      "SELECT_AGENT": "Select Agent",
-      "REMOVE": "Remove",
-      "ASSIGN": "Assign"
+      "SELECT_AGENT": "Agent seçin",
+      "REMOVE": "Sil",
+      "ASSIGN": "Təyin et"
     },
     "CONTEXT_MENU": {
-      "COPY": "Copy",
-      "REPLY_TO": "Reply to this message",
-      "DELETE": "Delete",
-      "CREATE_A_CANNED_RESPONSE": "Add to canned responses",
-      "TRANSLATE": "Translate",
-      "COPY_PERMALINK": "Copy link to the message",
-      "LINK_COPIED": "Message URL copied to the clipboard",
+      "COPY": "Kopyala",
+      "REPLY_TO": "Bu mesaja cavab ver",
+      "DELETE": "Sil",
+      "CREATE_A_CANNED_RESPONSE": "Hazır cavablara əlavə et",
+      "TRANSLATE": "Tərcümə et",
+      "COPY_PERMALINK": "Mesaja keçid linkini kopyalayın",
+      "LINK_COPIED": "Mesajın URL-i panoya kopyalandı",
       "DELETE_CONFIRMATION": {
-        "TITLE": "Are you sure you want to delete this message?",
-        "MESSAGE": "You cannot undo this action",
-        "DELETE": "Delete",
-        "CANCEL": "Cancel"
+        "TITLE": "Bu mesajı silmək istədiyinizə əminsiniz?",
+        "MESSAGE": "Bu əməliyyatı geri qaytara bilməzsiniz",
+        "DELETE": "Sil",
+        "CANCEL": "Ləğv et"
       }
     },
     "SIDEBAR": {
-      "CONTACT": "Contact",
+      "CONTACT": "Əlaqə",
       "COPILOT": "Copilot"
     },
     "VOICE_WIDGET": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
-      "REJECT_CALL": "Reject",
-      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "INCOMING_CALL": "Gələn zəng",
+      "OUTGOING_CALL": "Gedən zəng",
+      "CALL_IN_PROGRESS": "Zəng davam edir",
+      "NOT_ANSWERED_YET": "Hələ cavab verilməyib",
+      "HANDLED_IN_ANOTHER_TAB": "Başqa sekmədə işlənir",
+      "REJECT_CALL": "İmtina et",
+      "JOIN_CALL": "Zəngə qoşul",
+      "END_CALL": "Zəngi bitir"
     }
   },
   "EMAIL_TRANSCRIPT": {
-    "TITLE": "Send conversation transcript",
-    "DESC": "Send a copy of the conversation transcript to the specified email address",
-    "SUBMIT": "Submit",
-    "CANCEL": "Cancel",
-    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
-    "SEND_EMAIL_ERROR": "There was an error, please try again",
-    "SEND_EMAIL_PAYMENT_REQUIRED": "Email transcript is not available on your current plan. Please upgrade to use this feature.",
+    "TITLE": "Söhbət transkriptini göndər",
+    "DESC": "Söhbət transkriptinin surətini göstərilən e-poçt ünvanına göndərin",
+    "SUBMIT": "Təsdiqlə",
+    "CANCEL": "Ləğv et",
+    "SEND_EMAIL_SUCCESS": "Söhbət yazısı uğurla göndərildi",
+    "SEND_EMAIL_ERROR": "Xəta baş verdi, zəhmət olmasa yenidən cəhd edin",
+    "SEND_EMAIL_PAYMENT_REQUIRED": "Cari planınızda e-poçt yazışması mövcud deyil. Bu funksiyanı istifadə etmək üçün lütfən planınızı yüksəldin.",
     "FORM": {
-      "SEND_TO_CONTACT": "Send the transcript to the customer",
-      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
-      "SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
+      "SEND_TO_CONTACT": "Yazını müştəriyə göndər",
+      "SEND_TO_AGENT": "Mətni təyin olunmuş agentə göndər",
+      "SEND_TO_OTHER_EMAIL_ADDRESS": "Yazını başqa e-poçt ünvanına göndər",
       "EMAIL": {
-        "PLACEHOLDER": "Enter an email address",
-        "ERROR": "Please enter a valid email address"
+        "PLACEHOLDER": "E-poçt ünvanı daxil edin",
+        "ERROR": "Zəhmət olmasa, düzgün e-poçt ünvanı daxil edin"
       }
     }
   },
   "ONBOARDING": {
-    "TITLE": "Hey 👋, Welcome to {installationName}!",
-    "DESCRIPTION": "Thanks for signing up. We want you to get the most out of {installationName}. Here are a few things you can do in {installationName} to make the experience delightful.",
-    "GREETING_MORNING": "👋 Good morning, {name}. Welcome to {installationName}.",
-    "GREETING_AFTERNOON": "👋 Good afternoon, {name}. Welcome to {installationName}.",
-    "GREETING_EVENING": "👋 Good evening, {name}. Welcome to {installationName}.",
-    "READ_LATEST_UPDATES": "Read our latest updates",
+    "TITLE": "Salam 👋, {installationName}-ə xoş gəlmisiniz!",
+    "DESCRIPTION": "Qeydiyyatdan keçdiyiniz üçün təşəkkür edirik. {installationName}-dən maksimum faydalanmağınızı istəyirik. Təcrübəni xoş etmək üçün {installationName}-də edə biləcəyiniz bir neçə şey var.",
+    "GREETING_MORNING": "👋 Sabahınız xeyir, {name}. {installationName}-ə xoş gəlmisiniz.",
+    "GREETING_AFTERNOON": "👋 Günortanız xeyir, {name}. {installationName}-ə xoş gəlmisiniz.",
+    "GREETING_EVENING": "👋 Axşamınız xeyir, {name}. {installationName}-ə xoş gəlmisiniz.",
+    "READ_LATEST_UPDATES": "Ən son yeniliklərimizi oxuyun",
     "ALL_CONVERSATION": {
-      "TITLE": "All your conversations in one place",
-      "DESCRIPTION": "View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label and status.",
-      "NEW_LINK": "Click here to create an inbox"
+      "TITLE": "Bütün söhbətləriniz bir yerdə",
+      "DESCRIPTION": "Müştərilərinizdən olan bütün söhbətləri tək bir paneldə görün. Söhbətləri daxil olan kanal, etiket və vəziyyətə görə süzgəcdən keçirə bilərsiniz.",
+      "NEW_LINK": "Qutunu yaratmaq üçün bura klikləyin"
     },
     "TEAM_MEMBERS": {
-      "TITLE": "Invite your team members",
-      "DESCRIPTION": "Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.",
-      "NEW_LINK": "Click here to invite a team member"
+      "TITLE": "Komanda üzvlərinizi dəvət edin",
+      "DESCRIPTION": "Müştərinizlə danışmağa hazırlaşdığınız üçün, sizə kömək etmək üçün komanda üzvlərinizi dəvət edin. Komanda üzvlərinizi agent siyahısına onların e-poçt ünvanlarını əlavə etməklə dəvət edə bilərsiniz.",
+      "NEW_LINK": "Komanda üzvünü dəvət etmək üçün buraya klikləyin"
     },
     "LABELS": {
-      "TITLE": "Organize conversations with labels",
-      "DESCRIPTION": "Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.",
-      "NEW_LINK": "Click here to create tags"
+      "TITLE": "Söhbətləri etiketlərlə təşkil edin",
+      "DESCRIPTION": "Etiketlər söhbətinizi kateqoriyalara ayırmağı asanlaşdırır. Sonra söhbətdə istifadə etmək üçün #support-enquiry, #billing-question və s. kimi bəzi etiketlər yaradın.",
+      "NEW_LINK": "Etiket yaratmaq üçün buraya klikləyin"
     },
     "CANNED_RESPONSES": {
-      "TITLE": "Create canned responses",
-      "DESCRIPTION": "Pre-written quick reply templates help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a response.",
-      "NEW_LINK": "Click here to create a canned response"
+      "TITLE": "Hazır cavablar yaradın",
+      "DESCRIPTION": "Əvvəlcədən yazılmış sürətli cavab şablonları söhbətə tez cavab verməyinizə kömək edir. Agentlər cavaba daxil etmək üçün '/' simvolunu və sonra qısa kodu yaza bilərlər.",
+      "NEW_LINK": "Sürətli cavab yaratmaq üçün bura klikləyin"
     }
   },
   "CONVERSATION_SIDEBAR": {
-    "ASSIGNEE_LABEL": "Assigned Agent",
-    "SELF_ASSIGN": "Assign to me",
-    "TEAM_LABEL": "Assigned Team",
+    "ASSIGNEE_LABEL": "Təyin olunmuş agent",
+    "SELF_ASSIGN": "Mənə təyin et",
+    "TEAM_LABEL": "Təyin olunmuş komanda",
     "SELECT": {
-      "PLACEHOLDER": "None"
+      "PLACEHOLDER": "Heç biri"
     },
     "ACCORDION": {
-      "CONTACT_DETAILS": "Contact Details",
-      "CONVERSATION_ACTIONS": "Conversation Actions",
-      "CONVERSATION_LABELS": "Conversation Labels",
-      "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_NOTES": "Contact Notes",
-      "CONTACT_ATTRIBUTES": "Contact Attributes",
-      "PREVIOUS_CONVERSATION": "Previous Conversations",
-      "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
-      "SHOPIFY_ORDERS": "Shopify Orders"
+      "CONTACT_DETAILS": "Əlaqə Məlumatları",
+      "CONVERSATION_ACTIONS": "Söhbət Əməliyyatları",
+      "CONVERSATION_LABELS": "Söhbət Etiketləri",
+      "CONVERSATION_INFO": "Söhbət Məlumatları",
+      "CONTACT_NOTES": "Əlaqə Qeydləri",
+      "CONTACT_ATTRIBUTES": "Əlaqə Xüsusiyyətləri",
+      "PREVIOUS_CONVERSATION": "Əvvəlki Söhbətlər",
+      "MACROS": "Makrolar",
+      "LINEAR_ISSUES": "Əlaqəli Linear məsələlər",
+      "SHOPIFY_ORDERS": "Shopify Sifarişləri"
     },
     "SHOPIFY": {
-      "ORDER_ID": "Order #{id}",
-      "ERROR": "Error loading orders",
-      "NO_SHOPIFY_ORDERS": "No orders found",
+      "ORDER_ID": "Sifariş #{id}",
+      "ERROR": "Sifarişlərin yüklənməsində xəta",
+      "NO_SHOPIFY_ORDERS": "Sifariş tapılmadı",
       "FINANCIAL_STATUS": {
-        "PENDING": "Pending",
-        "AUTHORIZED": "Authorized",
-        "PARTIALLY_PAID": "Partially Paid",
-        "PAID": "Paid",
-        "PARTIALLY_REFUNDED": "Partially Refunded",
-        "REFUNDED": "Refunded",
-        "VOIDED": "Voided"
+        "PENDING": "Gözləmədə",
+        "AUTHORIZED": "Təsdiqlənmiş",
+        "PARTIALLY_PAID": "Qismən ödənilmiş",
+        "PAID": "Ödənilib",
+        "PARTIALLY_REFUNDED": "Qismən Geri Ödənilib",
+        "REFUNDED": "Geri Ödənilib",
+        "VOIDED": "Ləğv Edilib"
       },
       "FULFILLMENT_STATUS": {
-        "FULFILLED": "Fulfilled",
-        "PARTIALLY_FULFILLED": "Partially Fulfilled",
-        "UNFULFILLED": "Unfulfilled"
+        "FULFILLED": "Yerinə Yetirilib",
+        "PARTIALLY_FULFILLED": "Qismən Yerinə Yetirilib",
+        "UNFULFILLED": "Yerinə Yetirilməyib"
       }
     }
   },
   "CONVERSATION_CUSTOM_ATTRIBUTES": {
-    "ADD_BUTTON_TEXT": "Create attribute",
-    "NO_RECORDS_FOUND": "No attributes found",
+    "ADD_BUTTON_TEXT": "Xüsusiyyət yaradın",
+    "NO_RECORDS_FOUND": "Heç bir atribut tapılmadı",
     "UPDATE": {
-      "SUCCESS": "Attribute updated successfully",
-      "ERROR": "Unable to update attribute. Please try again later"
+      "SUCCESS": "Xüsusiyyət uğurla yeniləndi",
+      "ERROR": "Xüsusiyyət yenilənə bilmədi. Zəhmət olmasa, bir az sonra yenidən cəhd edin"
     },
     "ADD": {
-      "TITLE": "Add",
-      "SUCCESS": "Attribute added successfully",
-      "ERROR": "Unable to add attribute. Please try again later"
+      "TITLE": "Əlavə et",
+      "SUCCESS": "Xüsusiyyət uğurla əlavə edildi",
+      "ERROR": "Xüsusiyyət əlavə edilə bilmədi. Zəhmət olmasa, bir az sonra yenidən cəhd edin"
     },
     "DELETE": {
-      "SUCCESS": "Attribute deleted successfully",
-      "ERROR": "Unable to delete attribute. Please try again later"
+      "SUCCESS": "Xüsusiyyət uğurla silindi",
+      "ERROR": "Atributu silmək mümkün olmadı. Zəhmət olmasa, bir az sonra yenidən cəhd edin"
     },
     "ATTRIBUTE_SELECT": {
-      "TITLE": "Add attributes",
-      "PLACEHOLDER": "Search attributes",
-      "NO_RESULT": "No attributes found"
+      "TITLE": "Atributlar əlavə et",
+      "PLACEHOLDER": "Atributlarda axtar",
+      "NO_RESULT": "Heç bir atribut tapılmadı"
     }
   },
   "EMAIL_HEADER": {
-    "FROM": "From",
-    "TO": "To",
-    "BCC": "Bcc",
-    "CC": "Cc",
-    "SUBJECT": "Subject",
-    "EXPAND": "Expand email"
+    "FROM": "Kimdən",
+    "TO": "Kimə",
+    "BCC": "Gizli nüsxə",
+    "CC": "Nüsxə",
+    "SUBJECT": "Mövzu",
+    "EXPAND": "E-poçtu genişləndir"
   },
   "CONVERSATION_PARTICIPANTS": {
-    "SIDEBAR_MENU_TITLE": "Participating",
-    "SIDEBAR_TITLE": "Conversation participants",
-    "NO_RECORDS_FOUND": "No results found",
-    "ADD_PARTICIPANTS": "Select participants",
-    "REMANING_PARTICIPANTS_TEXT": "+{count} others",
-    "REMANING_PARTICIPANT_TEXT": "+{count} other",
-    "TOTAL_PARTICIPANTS_TEXT": "{count} people are participating.",
-    "TOTAL_PARTICIPANT_TEXT": "{count} person is participating.",
+    "SIDEBAR_MENU_TITLE": "İştirak edənlər",
+    "SIDEBAR_TITLE": "Söhbət iştirakçıları",
+    "NO_RECORDS_FOUND": "Nəticə tapılmadı",
+    "ADD_PARTICIPANTS": "İştirakçıları seçin",
+    "REMANING_PARTICIPANTS_TEXT": "+{count} digər",
+    "REMANING_PARTICIPANT_TEXT": "+{count} digər",
+    "TOTAL_PARTICIPANTS_TEXT": "{count} nəfər iştirak edir.",
+    "TOTAL_PARTICIPANT_TEXT": "{count} nəfər iştirak edir.",
     "NO_PARTICIPANTS_TEXT": "No one is participating!.",
-    "WATCH_CONVERSATION": "Join conversation",
-    "YOU_ARE_WATCHING": "You are participating",
+    "WATCH_CONVERSATION": "Söhbətə qoşulun",
+    "YOU_ARE_WATCHING": "Siz iştirak edirsiniz",
     "API": {
-      "ERROR_MESSAGE": "Could not update, try again!",
-      "SUCCESS_MESSAGE": "Participants updated!"
+      "ERROR_MESSAGE": "Yenilənmədi, yenidən cəhd edin!",
+      "SUCCESS_MESSAGE": "İştirakçılar yeniləndi!"
     }
   },
   "TRANSLATE_MODAL": {
-    "TITLE": "View translated content",
+    "TITLE": "Tərcümə edilmiş məzmunu göstər",
     "DESC": "You can view the translated content in each langauge.",
-    "ORIGINAL_CONTENT": "Original Content",
-    "TRANSLATED_CONTENT": "Translated Content",
-    "NO_TRANSLATIONS_AVAILABLE": "No translations are available for this content"
+    "ORIGINAL_CONTENT": "Orijinal məzmun",
+    "TRANSLATED_CONTENT": "Tərcümə edilmiş məzmun",
+    "NO_TRANSLATIONS_AVAILABLE": "Bu məzmun üçün tərcümə mövcud deyil"
   },
   "TYPING": {
-    "ONE": "{user} is typing",
-    "TWO": "{user} and {secondUser} are typing",
-    "MULTIPLE": "{user} and {count} others are typing"
+    "ONE": "{user} yazır",
+    "TWO": "{user} və {secondUser} yazırlar",
+    "MULTIPLE": "{user} və {count} başqası yazırlar"
   },
   "COPILOT": {
-    "TRY_THESE_PROMPTS": "Try these prompts"
+    "TRY_THESE_PROMPTS": "Bu təklifləri sınayın"
   },
   "GALLERY_VIEW": {
-    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
+    "ERROR_DOWNLOADING": "Əlavəni yükləmək mümkün olmadı. Zəhmət olmasa yenidən cəhd edin"
   }
 }

app/javascript/dashboard/i18n/locale/az/helpCenter.json

@@ -6,156 +6,156 @@
       "CREATE_PORTAL_BUTTON": "Create Portal"
     },
     "HEADER": {
-      "FILTER": "Filter by",
-      "SORT": "Sort by",
-      "LOCALE": "Locale",
-      "SETTINGS_BUTTON": "Settings",
-      "NEW_BUTTON": "New Article",
+      "FILTER": "Filtrlə",
+      "SORT": "Sırala",
+      "LOCALE": "Dil",
+      "SETTINGS_BUTTON": "Ayarlar",
+      "NEW_BUTTON": "Yeni Məqalə",
       "DROPDOWN_OPTIONS": {
-        "PUBLISHED": "Published",
-        "DRAFT": "Draft",
-        "ARCHIVED": "Archived"
+        "PUBLISHED": "Yayımlanıb",
+        "DRAFT": "Qaralama",
+        "ARCHIVED": "Arxivlənib"
       },
       "TITLES": {
-        "ALL_ARTICLES": "All Articles",
-        "MINE": "My Articles",
-        "DRAFT": "Draft Articles",
-        "ARCHIVED": "Archived Articles"
+        "ALL_ARTICLES": "Bütün Məqalələr",
+        "MINE": "Mənim Məqalələrim",
+        "DRAFT": "Qaralama Məqalələr",
+        "ARCHIVED": "Arxivləşdirilmiş Məqalələr"
       },
       "LOCALE_SELECT": {
-        "TITLE": "Select locale",
-        "PLACEHOLDER": "Select locale",
-        "NO_RESULT": "No locale found",
-        "SEARCH_PLACEHOLDER": "Search locale"
+        "TITLE": "Dili seçin",
+        "PLACEHOLDER": "Dili seçin",
+        "NO_RESULT": "Dil tapılmadı",
+        "SEARCH_PLACEHOLDER": "Dil axtarışı"
       }
     },
     "EDIT_HEADER": {
-      "ALL_ARTICLES": "All Articles",
-      "PUBLISH_BUTTON": "Publish",
-      "MOVE_TO_ARCHIVE_BUTTON": "Move to archived",
-      "PREVIEW": "Preview",
-      "ADD_TRANSLATION": "Add translation",
-      "OPEN_SIDEBAR": "Open sidebar",
-      "CLOSE_SIDEBAR": "Close sidebar",
-      "SAVING": "Saving...",
-      "SAVED": "Saved"
+      "ALL_ARTICLES": "Bütün məqalələr",
+      "PUBLISH_BUTTON": "Yayımla",
+      "MOVE_TO_ARCHIVE_BUTTON": "Arxivə köçür",
+      "PREVIEW": "Önizləmə",
+      "ADD_TRANSLATION": "Tərcümə əlavə et",
+      "OPEN_SIDEBAR": "Yan paneli aç",
+      "CLOSE_SIDEBAR": "Yan paneli bağla",
+      "SAVING": "Yadda saxlanılır...",
+      "SAVED": "Yadda saxlanıldı"
     },
     "ARTICLE_EDITOR": {
       "IMAGE_UPLOAD": {
-        "TITLE": "Upload image",
-        "UPLOADING": "Uploading...",
-        "SUCCESS": "Image uploaded successfully",
-        "ERROR": "Error while uploading image",
-        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
-        "ERROR_FILE_SIZE": "Image size should be less than {size}MB",
-        "ERROR_FILE_FORMAT": "Image format should be jpg, jpeg or png",
-        "ERROR_FILE_DIMENSIONS": "Image dimensions should be less than 2000 x 2000"
+        "TITLE": "Şəkil yüklə",
+        "UPLOADING": "Yüklənir...",
+        "SUCCESS": "Şəkil uğurla yükləndi",
+        "ERROR": "Şəkil yüklənərkən xəta baş verdi",
+        "UN_AUTHORIZED_ERROR": "Şəkilləri yükləmək üçün icazəniz yoxdur",
+        "ERROR_FILE_SIZE": "Şəkilin ölçüsü {size}MB-dən az olmalıdır",
+        "ERROR_FILE_FORMAT": "Şəkil formatı jpg, jpeg və ya png olmalıdır",
+        "ERROR_FILE_DIMENSIONS": "Şəkilin ölçüləri 2000 x 2000-dən az olmalıdır"
       }
     },
     "ARTICLE_SETTINGS": {
-      "TITLE": "Article Settings",
+      "TITLE": "Məqalə parametrləri",
       "FORM": {
         "CATEGORY": {
-          "LABEL": "Category",
-          "TITLE": "Select category",
-          "PLACEHOLDER": "Select category",
-          "NO_RESULT": "No category found",
-          "SEARCH_PLACEHOLDER": "Search category"
+          "LABEL": "Kateqoriya",
+          "TITLE": "Kateqoriya seçin",
+          "PLACEHOLDER": "Kateqoriya seçin",
+          "NO_RESULT": "Heç bir kateqoriya tapılmadı",
+          "SEARCH_PLACEHOLDER": "Kateqoriya axtar"
         },
         "AUTHOR": {
-          "LABEL": "Author",
-          "TITLE": "Select author",
-          "PLACEHOLDER": "Select author",
-          "NO_RESULT": "No authors found",
-          "SEARCH_PLACEHOLDER": "Search author"
+          "LABEL": "Müəllif",
+          "TITLE": "Müəllif seçin",
+          "PLACEHOLDER": "Müəllifi seçin",
+          "NO_RESULT": "Müəllif tapılmadı",
+          "SEARCH_PLACEHOLDER": "Müəllifi axtar"
         },
         "META_TITLE": {
-          "LABEL": "Meta title",
-          "PLACEHOLDER": "Add a meta title"
+          "LABEL": "Meta başlıq",
+          "PLACEHOLDER": "Meta başlıq əlavə edin"
         },
         "META_DESCRIPTION": {
-          "LABEL": "Meta description",
-          "PLACEHOLDER": "Add your meta description for better SEO results..."
+          "LABEL": "Meta təsviri",
+          "PLACEHOLDER": "Daha yaxşı SEO nəticələri üçün meta təsvir əlavə edin..."
         },
         "META_TAGS": {
-          "LABEL": "Meta tags",
-          "PLACEHOLDER": "Add meta tags separated by comma..."
+          "LABEL": "Meta teqlər",
+          "PLACEHOLDER": "Vergüllə ayrılmış meta teqlər əlavə edin..."
         }
       },
       "BUTTONS": {
-        "ARCHIVE": "Archive article",
-        "DELETE": "Delete article"
+        "ARCHIVE": "Məqaləni arxivləşdir",
+        "DELETE": "Məqaləni sil"
       }
     },
     "ARTICLE_SEARCH_RESULT": {
-      "UNCATEGORIZED": "Uncategorized",
+      "UNCATEGORIZED": "Kateqoriyasız",
       "SEARCH_RESULTS": "Search results for {query}",
-      "EMPTY_TEXT": "Search for articles to insert into replies.",
-      "SEARCH_LOADER": "Searching...",
-      "INSERT_ARTICLE": "Insert",
-      "NO_RESULT": "No articles found",
-      "COPY_LINK": "Copy article link to clipboard",
-      "OPEN_LINK": "Open article in new tab",
-      "PREVIEW_LINK": "Preview article"
+      "EMPTY_TEXT": "Cavablara əlavə etmək üçün məqalələri axtarın.",
+      "SEARCH_LOADER": "Axtarılır...",
+      "INSERT_ARTICLE": "Daxil et",
+      "NO_RESULT": "Məqalə tapılmadı",
+      "COPY_LINK": "Məqalə linkini panoya kopyala",
+      "OPEN_LINK": "Məqaləni yeni nişanda aç",
+      "PREVIEW_LINK": "Məqaləyə önizləmə baxışı"
     },
     "PORTAL": {
-      "HEADER": "Portals",
-      "DEFAULT": "Default",
-      "NEW_BUTTON": "New Portal",
-      "ACTIVE_BADGE": "active",
-      "CHOOSE_LOCALE_LABEL": "Choose a locale",
-      "LOADING_MESSAGE": "Loading portals...",
-      "ARTICLES_LABEL": "articles",
-      "NO_PORTALS_MESSAGE": "There are no available portals",
-      "ADD_NEW_LOCALE": "Add a new locale",
+      "HEADER": "Portallar",
+      "DEFAULT": "Defolt",
+      "NEW_BUTTON": "Yeni Portal",
+      "ACTIVE_BADGE": "aktiv",
+      "CHOOSE_LOCALE_LABEL": "Bir dil seçin",
+      "LOADING_MESSAGE": "Portallar yüklənir...",
+      "ARTICLES_LABEL": "məqalələr",
+      "NO_PORTALS_MESSAGE": "Mövcud portal yoxdur",
+      "ADD_NEW_LOCALE": "Yeni dil əlavə et",
       "POPOVER": {
-        "TITLE": "Portals",
-        "PORTAL_SETTINGS": "Portal settings",
-        "SUBTITLE": "You have multiple portals and can have different locales for each portal.",
-        "CANCEL_BUTTON_LABEL": "Cancel",
-        "CHOOSE_LOCALE_BUTTON": "Choose Locale"
+        "TITLE": "Portallar",
+        "PORTAL_SETTINGS": "Portal parametrləri",
+        "SUBTITLE": "Bir neçə portalınız var və hər portal üçün fərqli dillər seçə bilərsiniz.",
+        "CANCEL_BUTTON_LABEL": "Ləğv et",
+        "CHOOSE_LOCALE_BUTTON": "Dil seçin"
       },
       "PORTAL_SETTINGS": {
         "LIST_ITEM": {
           "HEADER": {
-            "COUNT_LABEL": "articles",
-            "ADD": "Add locale",
-            "VISIT": "Visit site",
-            "SETTINGS": "Settings",
-            "DELETE": "Delete"
+            "COUNT_LABEL": "məqalələr",
+            "ADD": "Dil əlavə et",
+            "VISIT": "Sayta bax",
+            "SETTINGS": "Parametrlər",
+            "DELETE": "Sil"
           },
           "PORTAL_CONFIG": {
-            "TITLE": "Portal Configurations",
+            "TITLE": "Portal Konfiqurasiyaları",
             "ITEMS": {
-              "NAME": "Name",
-              "DOMAIN": "Custom domain",
+              "NAME": "Ad",
+              "DOMAIN": "Xüsusi domen",
               "SLUG": "Slug",
-              "TITLE": "Portal title",
-              "THEME": "Theme color",
-              "SUB_TEXT": "Portal sub text"
+              "TITLE": "Portal başlığı",
+              "THEME": "Tema rəngi",
+              "SUB_TEXT": "Portal alt mətni"
             }
           },
           "AVAILABLE_LOCALES": {
-            "TITLE": "Available locales",
+            "TITLE": "Mövcud dillər",
             "TABLE": {
-              "NAME": "Locale name",
-              "CODE": "Locale code",
-              "ARTICLE_COUNT": "No. of articles",
-              "CATEGORIES": "No. of categories",
-              "SWAP": "Swap",
-              "DELETE": "Delete",
-              "DEFAULT_LOCALE": "Default"
+              "NAME": "Dil adı",
+              "CODE": "Dil kodu",
+              "ARTICLE_COUNT": "Məqalələrin sayı",
+              "CATEGORIES": "Kateqoriyaların sayı",
+              "SWAP": "Dəyişdir",
+              "DELETE": "Sil",
+              "DEFAULT_LOCALE": "Əsas"
             }
           }
         },
         "DELETE_PORTAL": {
-          "TITLE": "Delete portal",
-          "MESSAGE": "Are you sure you want to delete this portal",
-          "YES": "Yes, delete portal",
-          "NO": "No, keep portal",
+          "TITLE": "Portalı sil",
+          "MESSAGE": "Bu portalı silmək istədiyinizə əminsiniz",
+          "YES": "Bəli, portalı sil",
+          "NO": "Xeyr, portalı saxla",
           "API": {
-            "DELETE_SUCCESS": "Portal deleted successfully",
-            "DELETE_ERROR": "Error while deleting portal"
+            "DELETE_SUCCESS": "Portal uğurla silindi",
+            "DELETE_ERROR": "Portal silinərkən xəta baş verdi"
           }
         },
         "SEND_CNAME_INSTRUCTIONS": {
@@ -166,192 +166,204 @@
         }
       },
       "EDIT": {
-        "HEADER_TEXT": "Edit portal",
+        "HEADER_TEXT": "Portalı redaktə et",
         "TABS": {
           "BASIC_SETTINGS": {
-            "TITLE": "Basic information"
+            "TITLE": "Əsas məlumat"
           },
           "CUSTOMIZATION_SETTINGS": {
-            "TITLE": "Portal customization"
+            "TITLE": "Portal fərdiləşdirilməsi"
           },
           "CATEGORY_SETTINGS": {
-            "TITLE": "Categories"
+            "TITLE": "Kateqoriyalar"
           },
           "LOCALE_SETTINGS": {
-            "TITLE": "Locales"
+            "TITLE": "Dillər"
           }
         },
         "CATEGORIES": {
-          "TITLE": "Categories in",
-          "NEW_CATEGORY": "New category",
+          "TITLE": "Kateqoriyalar",
+          "NEW_CATEGORY": "Yeni kateqoriya",
           "TABLE": {
-            "NAME": "Name",
-            "DESCRIPTION": "Description",
-            "LOCALE": "Locale",
-            "ARTICLE_COUNT": "No. of articles",
+            "NAME": "Ad",
+            "DESCRIPTION": "Təsvir",
+            "LOCALE": "Dil",
+            "ARTICLE_COUNT": "Məqalələrin sayı",
             "ACTION_BUTTON": {
-              "EDIT": "Edit category",
-              "DELETE": "Delete category"
+              "EDIT": "Kateqoriyanı redaktə et",
+              "DELETE": "Kateqoriyanı sil"
             },
-            "EMPTY_TEXT": "No categories found"
+            "EMPTY_TEXT": "Kateqoriyalar tapılmadı"
           }
         },
         "EDIT_BASIC_INFO": {
-          "BUTTON_TEXT": "Update basic settings"
+          "BUTTON_TEXT": "Əsas parametrləri yenilə"
         }
       },
       "ADD": {
         "CREATE_FLOW": {
           "BASIC": {
-            "TITLE": "Help center information",
-            "BODY": "Basic information about portal"
+            "TITLE": "Kömək mərkəzi məlumatları",
+            "BODY": "Portal haqqında əsas məlumat"
           },
           "CUSTOMIZATION": {
-            "TITLE": "Help center customization",
-            "BODY": "Customize portal"
+            "TITLE": "Kömək mərkəzinin fərdiləşdirilməsi",
+            "BODY": "Portalı fərdiləşdirin"
           },
           "FINISH": {
-            "TITLE": "Voila! 🎉",
+            "TITLE": "Budur! 🎉",
             "BODY": "You're all set!"
           }
         },
         "CREATE_FLOW_PAGE": {
-          "BACK_BUTTON": "Back",
+          "BACK_BUTTON": "Geri",
           "BASIC_SETTINGS_PAGE": {
-            "HEADER": "Create Portal",
-            "TITLE": "Help center information",
-            "CREATE_BASIC_SETTING_BUTTON": "Create portal basic settings"
+            "HEADER": "Portal yarat",
+            "TITLE": "Kömək mərkəzi məlumatları",
+            "CREATE_BASIC_SETTING_BUTTON": "Portalun əsas parametrlərini yarat"
           },
           "CUSTOMIZATION_PAGE": {
-            "HEADER": "Portal customisation",
-            "TITLE": "Help center customization",
-            "UPDATE_PORTAL_BUTTON": "Update portal settings"
+            "HEADER": "Portal fərdiləşdirilməsi",
+            "TITLE": "Kömək mərkəzinin fərdiləşdirilməsi",
+            "UPDATE_PORTAL_BUTTON": "Portal parametrlərini yenilə"
           },
           "FINISH_PAGE": {
-            "TITLE": "Voila!🎉 You're all set up!",
-            "MESSAGE": "You can now see this created portal on your all portals page.",
-            "FINISH": "Go to all portals page"
+            "TITLE": "Voila!🎉 Hər şey hazırdır!",
+            "MESSAGE": "İndi bu yaradılmış portala bütün portallar səhifənizdən baxa bilərsiniz.",
+            "FINISH": "Bütün portallar səhifəsinə keç"
           }
         },
         "LOGO": {
           "LABEL": "Logo",
-          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header.",
-          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
-          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
-          "IMAGE_DELETE_ERROR": "Error while deleting logo"
+          "UPLOAD_BUTTON": "Loqonu yüklə",
+          "HELP_TEXT": "Bu logo portal başlığında göstəriləcək.",
+          "IMAGE_UPLOAD_SUCCESS": "Loqo uğurla yükləndi",
+          "IMAGE_UPLOAD_ERROR": "Loqo uğurla silindi",
+          "IMAGE_DELETE_ERROR": "Loqo silinərkən xəta baş verdi"
         },
         "NAME": {
-          "LABEL": "Name",
-          "PLACEHOLDER": "Portal name",
-          "HELP_TEXT": "The name will be used in the public facing portal internally.",
-          "ERROR": "Name is required"
+          "LABEL": "Ad",
+          "PLACEHOLDER": "Portal adı",
+          "HELP_TEXT": "Ad daxili olaraq ictimai portalda istifadə olunacaq.",
+          "ERROR": "Ad tələb olunur"
         },
         "SLUG": {
           "LABEL": "Slug",
-          "PLACEHOLDER": "Portal slug for urls",
-          "ERROR": "Slug is required"
+          "PLACEHOLDER": "Portal slug URL-lər üçün",
+          "ERROR": "Slug tələb olunur"
         },
         "DOMAIN": {
-          "LABEL": "Custom Domain",
-          "PLACEHOLDER": "Portal custom domain",
+          "LABEL": "Xüsusi domen",
+          "PLACEHOLDER": "Portalun xüsusi domeni",
           "HELP_TEXT": "Add only If you want to use a custom domain for your portals. Eg: {exampleURL}",
-          "ERROR": "Enter a valid domain URL"
+          "ERROR": "Etibarlı domen URL-si daxil edin"
         },
         "HOME_PAGE_LINK": {
-          "LABEL": "Home Page Link",
-          "PLACEHOLDER": "Portal home page link",
+          "LABEL": "Ana səhifə linki",
+          "PLACEHOLDER": "Portalun ana səhifə linki",
           "HELP_TEXT": "The link used to return from the portal to the home page. Eg: {exampleURL}",
-          "ERROR": "Enter a valid home page URL"
+          "ERROR": "Etibarlı ana səhifə URL-si daxil edin"
         },
         "THEME_COLOR": {
-          "LABEL": "Portal theme color",
-          "HELP_TEXT": "This color will show as the theme color for the portal."
+          "LABEL": "Portal tema rəngi",
+          "HELP_TEXT": "Bu rəng portal üçün tema rəngi kimi göstəriləcək."
         },
         "PAGE_TITLE": {
-          "LABEL": "Page Title",
-          "PLACEHOLDER": "Portal page title",
-          "HELP_TEXT": "The page title will be used in the public facing portal.",
-          "ERROR": "Page title is required"
+          "LABEL": "Səhifə Başlığı",
+          "PLACEHOLDER": "Portal səhifəsinin başlığı",
+          "HELP_TEXT": "Səhifənin başlığı ictimai portalda istifadə olunacaq.",
+          "ERROR": "Səhifə başlığı tələb olunur"
         },
         "HEADER_TEXT": {
-          "LABEL": "Header Text",
-          "PLACEHOLDER": "Portal header text",
-          "HELP_TEXT": "The Portal header text will be used in the public facing portal.",
-          "ERROR": "Portal header text is required"
+          "LABEL": "Başlıq Mətn",
+          "PLACEHOLDER": "Portal başlıq mətni",
+          "HELP_TEXT": "Portal başlıq mətni ictimai portalda istifadə olunacaq.",
+          "ERROR": "Portal başlıq mətni tələb olunur"
         },
         "API": {
-          "SUCCESS_MESSAGE_FOR_BASIC": "Portal created successfully.",
-          "ERROR_MESSAGE_FOR_BASIC": "Couldn't create the portal. Try again.",
-          "SUCCESS_MESSAGE_FOR_UPDATE": "Portal updated successfully.",
-          "ERROR_MESSAGE_FOR_UPDATE": "Couldn't update the portal. Try again."
+          "SUCCESS_MESSAGE_FOR_BASIC": "Portal uğurla yaradıldı.",
+          "ERROR_MESSAGE_FOR_BASIC": "Portal yaradıla bilmədi. Yenidən cəhd edin.",
+          "SUCCESS_MESSAGE_FOR_UPDATE": "Portal uğurla yeniləndi.",
+          "ERROR_MESSAGE_FOR_UPDATE": "Portal yenilənə bilmədi. Yenidən cəhd edin."
         }
       },
       "ADD_LOCALE": {
-        "TITLE": "Add a new locale",
-        "SUB_TITLE": "This adds a new locale to your available translation list.",
+        "TITLE": "Yeni dil əlavə et",
+        "SUB_TITLE": "Bu, mövcud tərcümə siyahınıza yeni bir dil əlavə edir.",
         "PORTAL": "Portal",
         "LOCALE": {
-          "LABEL": "Locale",
-          "PLACEHOLDER": "Choose a locale",
-          "ERROR": "Locale is required"
+          "LABEL": "Dil",
+          "PLACEHOLDER": "Dil seçin",
+          "ERROR": "Dil tələb olunur"
         },
         "BUTTONS": {
-          "CREATE": "Create locale",
-          "CANCEL": "Cancel"
+          "CREATE": "Dili yarat",
+          "CANCEL": "Ləğv et"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Locale added successfully",
-          "ERROR_MESSAGE": "Unable to add locale. Try again."
+          "SUCCESS_MESSAGE": "Dil uğurla əlavə edildi",
+          "ERROR_MESSAGE": "Dil əlavə etmək mümkün olmadı. Yenidən cəhd edin."
         }
       },
       "CHANGE_DEFAULT_LOCALE": {
         "API": {
-          "SUCCESS_MESSAGE": "Default locale updated successfully",
-          "ERROR_MESSAGE": "Unable to update default locale. Try again."
+          "SUCCESS_MESSAGE": "Əsas dil uğurla yeniləndi",
+          "ERROR_MESSAGE": "Əsas dili yeniləmək mümkün olmadı. Yenidən cəhd edin."
         }
       },
       "DELETE_LOCALE": {
         "API": {
-          "SUCCESS_MESSAGE": "Locale removed from portal successfully",
-          "ERROR_MESSAGE": "Unable to remove locale from portal. Try again."
+          "SUCCESS_MESSAGE": "Dil portaldan uğurla silindi",
+          "ERROR_MESSAGE": "Dili portaldan silmək mümkün olmadı. Yenidən cəhd edin."
+        }
+      },
+      "DRAFT_LOCALE": {
+        "API": {
+          "SUCCESS_MESSAGE": "Locale moved to draft successfully",
+          "ERROR_MESSAGE": "Unable to move locale to draft. Try again."
+        }
+      },
+      "PUBLISH_LOCALE": {
+        "API": {
+          "SUCCESS_MESSAGE": "Locale published successfully",
+          "ERROR_MESSAGE": "Unable to publish locale. Try again."
         }
       }
     },
     "TABLE": {
-      "LOADING_MESSAGE": "Loading articles...",
-      "404": "No articles matches your search 🔍",
-      "NO_ARTICLES": "There are no available articles",
+      "LOADING_MESSAGE": "Məqalələr yüklənir...",
+      "404": "Axtarışınıza uyğun məqalə tapılmadı 🔍",
+      "NO_ARTICLES": "Mövcud məqalə yoxdur",
       "HEADERS": {
-        "TITLE": "Title",
-        "CATEGORY": "Category",
-        "READ_COUNT": "Views",
-        "STATUS": "Status",
-        "LAST_EDITED": "Last edited"
+        "TITLE": "Başlıq",
+        "CATEGORY": "Kateqoriya",
+        "READ_COUNT": "Baxışlar",
+        "STATUS": "Vəziyyət",
+        "LAST_EDITED": "Son redaktə"
       },
       "COLUMNS": {
-        "BY": "by",
-        "AUTHOR_NOT_AVAILABLE": "Author is not available"
+        "BY": "tərəfindən",
+        "AUTHOR_NOT_AVAILABLE": "Müəllif mövcud deyil"
       }
     },
     "EDIT_ARTICLE": {
-      "LOADING": "Loading article...",
-      "TITLE_PLACEHOLDER": "Article title goes here",
-      "CONTENT_PLACEHOLDER": "Write your article here",
+      "LOADING": "Məqalə yüklənir...",
+      "TITLE_PLACEHOLDER": "Məqalənin başlığı buraya yazılır",
+      "CONTENT_PLACEHOLDER": "Məqalənizi buraya yazın",
       "API": {
-        "ERROR": "Error while saving article"
+        "ERROR": "Məqalə yadda saxlanarkən xəta baş verdi"
       }
     },
     "PUBLISH_ARTICLE": {
       "API": {
-        "ERROR": "Error while publishing article",
-        "SUCCESS": "Article published successfully"
+        "ERROR": "Məqalə yayımlanarkən xəta baş verdi",
+        "SUCCESS": "Məqalə uğurla dərc olundu"
       }
     },
     "ARCHIVE_ARTICLE": {
       "API": {
-        "ERROR": "Error while archiving article",
-        "SUCCESS": "Article archived successfully"
+        "ERROR": "Məqalə arxivlənərkən xəta baş verdi",
+        "SUCCESS": "Məqalə uğurla arxivləndi"
       }
     },
     "DRAFT_ARTICLE": {
@@ -363,15 +375,15 @@
     "DELETE_ARTICLE": {
       "MODAL": {
         "CONFIRM": {
-          "TITLE": "Confirm Deletion",
-          "MESSAGE": "Are you sure to delete the article?",
-          "YES": "Yes, Delete",
-          "NO": "No, Keep it"
+          "TITLE": "Silinməni təsdiqləyin",
+          "MESSAGE": "Məqaləni silmək istədiyinizə əminsiniz?",
+          "YES": "Bəli, sil",
+          "NO": "Xeyr, Saxla"
         }
       },
       "API": {
-        "SUCCESS_MESSAGE": "Article deleted successfully",
-        "ERROR_MESSAGE": "Error while deleting article"
+        "SUCCESS_MESSAGE": "Məqalə uğurla silindi",
+        "ERROR_MESSAGE": "Məqaləni silərkən xəta baş verdi"
       }
     },
     "REORDER_ARTICLE": {
@@ -385,126 +397,126 @@
       }
     },
     "CREATE_ARTICLE": {
-      "ERROR_MESSAGE": "Please add the article heading and content then only you can update the settings"
+      "ERROR_MESSAGE": "Zəhmət olmasa məqalənin başlığını və məzmununu əlavə edin, yalnız bundan sonra parametrləri yeniləyə bilərsiniz"
     },
     "SIDEBAR": {
       "SEARCH": {
-        "PLACEHOLDER": "Search for articles"
+        "PLACEHOLDER": "Məqalələrdə axtarış"
       }
     },
     "CATEGORY": {
       "ADD": {
-        "TITLE": "Create a category",
-        "SUB_TITLE": "The category will be used in the public facing portal to categorize articles.",
+        "TITLE": "Kateqoriya yaradın",
+        "SUB_TITLE": "Kateqoriya, məqalələri kateqoriyalara ayırmaq üçün ictimai portalda istifadə olunacaq.",
         "PORTAL": "Portal",
-        "LOCALE": "Locale",
+        "LOCALE": "Dil",
         "NAME": {
-          "LABEL": "Name",
-          "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
-          "ERROR": "Name is required"
+          "LABEL": "Ad",
+          "PLACEHOLDER": "Kateqoriya adı",
+          "HELP_TEXT": "Kateqoriya adı və ikonu məqalələri kateqoriyalara ayırmaq üçün ictimai portalda istifadə olunacaq.",
+          "ERROR": "Ad tələb olunur"
         },
         "SLUG": {
           "LABEL": "Slug",
-          "PLACEHOLDER": "Category slug for urls",
+          "PLACEHOLDER": "URL-lər üçün kateqoriya slug-u",
           "HELP_TEXT": "app.chatwoot.com/hc/my-portal/en-US/categories/my-slug",
-          "ERROR": "Slug is required"
+          "ERROR": "Slug tələb olunur"
         },
         "DESCRIPTION": {
-          "LABEL": "Description",
-          "PLACEHOLDER": "Give a short description about the category.",
-          "ERROR": "Description is required"
+          "LABEL": "Təsvir",
+          "PLACEHOLDER": "Kateqoriya haqqında qısa təsvir verin.",
+          "ERROR": "Təsvir tələb olunur"
         },
         "BUTTONS": {
-          "CREATE": "Create category",
-          "CANCEL": "Cancel"
+          "CREATE": "Kateqoriya yarat",
+          "CANCEL": "Ləğv et"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Category created successfully",
-          "ERROR_MESSAGE": "Unable to create category"
+          "SUCCESS_MESSAGE": "Kateqoriya uğurla yaradıldı",
+          "ERROR_MESSAGE": "Kateqoriya yaratmaq mümkün olmadı"
         }
       },
       "EDIT": {
-        "TITLE": "Edit a category",
-        "SUB_TITLE": "Editing a category will update the category in the public facing portal.",
+        "TITLE": "Kateqoriyanı redaktə et",
+        "SUB_TITLE": "Kateqoriyanın redaktəsi ictimai portalda kateqoriyanı yeniləyəcək.",
         "PORTAL": "Portal",
-        "LOCALE": "Locale",
+        "LOCALE": "Dil",
         "NAME": {
-          "LABEL": "Name",
-          "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
-          "ERROR": "Name is required"
+          "LABEL": "Ad",
+          "PLACEHOLDER": "Kateqoriya adı",
+          "HELP_TEXT": "Kateqoriya adı və ikonu məqalələri kateqoriyalara ayırmaq üçün ictimai portalda istifadə olunacaq.",
+          "ERROR": "Ad tələb olunur"
         },
         "SLUG": {
           "LABEL": "Slug",
-          "PLACEHOLDER": "Category slug for urls",
+          "PLACEHOLDER": "URL-lər üçün kateqoriya slug-u",
           "HELP_TEXT": "app.chatwoot.com/hc/my-portal/en-US/categories/my-slug",
-          "ERROR": "Slug is required"
+          "ERROR": "Slug tələb olunur"
         },
         "DESCRIPTION": {
-          "LABEL": "Description",
-          "PLACEHOLDER": "Give a short description about the category.",
-          "ERROR": "Description is required"
+          "LABEL": "Təsvir",
+          "PLACEHOLDER": "Kateqoriya haqqında qısa təsvir verin.",
+          "ERROR": "Təsvir tələb olunur"
         },
         "BUTTONS": {
-          "CREATE": "Update category",
-          "CANCEL": "Cancel"
+          "CREATE": "Kateqoriyanı yenilə",
+          "CANCEL": "Ləğv et"
         },
         "API": {
-          "SUCCESS_MESSAGE": "Category updated successfully",
-          "ERROR_MESSAGE": "Unable to update category"
+          "SUCCESS_MESSAGE": "Kateqoriya uğurla yeniləndi",
+          "ERROR_MESSAGE": "Kateqoriyanı yeniləmək mümkün olmadı"
         }
       },
       "DELETE": {
         "API": {
-          "SUCCESS_MESSAGE": "Category deleted successfully",
-          "ERROR_MESSAGE": "Unable to delete category"
+          "SUCCESS_MESSAGE": "Kateqoriya uğurla silindi",
+          "ERROR_MESSAGE": "Kateqoriyanı silmək mümkün olmadı"
         }
       }
     },
     "ARTICLE_SEARCH": {
-      "TITLE": "Search articles",
-      "PLACEHOLDER": "Search articles",
-      "NO_RESULT": "No articles found",
-      "SEARCHING": "Searching...",
-      "SEARCH_BUTTON": "Search",
-      "INSERT_ARTICLE": "Insert link",
-      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
-      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
-      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
-      "PREVIEW_LINK": "Preview article",
-      "CANCEL": "Close",
-      "BACK": "Back",
-      "BACK_RESULTS": "Back to results"
+      "TITLE": "Məqalələrdə axtarış edin",
+      "PLACEHOLDER": "Məqalələrdə axtarış edin",
+      "NO_RESULT": "Məqalə tapılmadı",
+      "SEARCHING": "Axtarılır...",
+      "SEARCH_BUTTON": "Axtar",
+      "INSERT_ARTICLE": "Link əlavə et",
+      "IFRAME_ERROR": "URL boş və ya düzgün deyil. Məzmun göstərilə bilmir.",
+      "OPEN_ARTICLE_SEARCH": "Kömək Mərkəzindən məqalə əlavə et",
+      "SUCCESS_ARTICLE_INSERTED": "Məqalə uğurla əlavə edildi",
+      "PREVIEW_LINK": "Məqaləni önizləyin",
+      "CANCEL": "Bağla",
+      "BACK": "Geri",
+      "BACK_RESULTS": "Nəticələrə qayıdın"
     },
     "UPGRADE_PAGE": {
-      "TITLE": "Help Center",
-      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
-      "SELF_HOSTED_DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Please contact your administrator to enable this feature.",
+      "TITLE": "Kömək Mərkəzi",
+      "DESCRIPTION": "İstifadəçi dostu özünə xidmət portalları yaradın. İstifadəçilərinizə məqalələrə daxil olmaq və 24/7 dəstək almaqda kömək edin. Bu funksiyanı aktivləşdirmək üçün abunəliyinizi yüksəldin.",
+      "SELF_HOSTED_DESCRIPTION": "İstifadəçi dostu özünə xidmət portalları yaradın. İstifadəçilərinizə məqalələrə daxil olmaq və 24/7 dəstək almaqda kömək edin. Zəhmət olmasa, bu funksiyanı aktivləşdirmək üçün administratorunuzla əlaqə saxlayın.",
       "BUTTON": {
-        "LEARN_MORE": "Learn more",
-        "UPGRADE": "Upgrade"
+        "LEARN_MORE": "Ətraflı öyrən",
+        "UPGRADE": "Yenilə"
       },
       "FEATURES": {
         "PORTALS": {
-          "TITLE": "Multiple portals",
-          "DESCRIPTION": "Create multiple help center portals for different products using the same account."
+          "TITLE": "Çoxsaylı portallar",
+          "DESCRIPTION": "Eyni hesabdan istifadə edərək müxtəlif məhsullar üçün çoxsaylı kömək mərkəzi portalları yaradın."
         },
         "LOCALES": {
-          "TITLE": "Full support for locales",
-          "DESCRIPTION": "Localize the portal in your language. We support all locales and allow translations for every article."
+          "TITLE": "Dil variantlarının tam dəstəyi",
+          "DESCRIPTION": "Portalı öz dilinizə uyğunlaşdırın. Bütün dil variantlarını dəstəkləyirik və hər məqalə üçün tərcümələrə imkan veririk."
         },
         "SEO": {
-          "TITLE": "SEO-friendly design",
-          "DESCRIPTION": "Customize your meta tags to improve your visibility on search engines with our SEO-friendly pages."
+          "TITLE": "SEO-ya uyğun dizayn",
+          "DESCRIPTION": "Meta teqlərinizi fərdiləşdirərək axtarış motorlarında görünürlüğünüzü SEO dostu səhifələrimizlə artırın."
         },
         "API": {
-          "TITLE": "Full API support",
-          "DESCRIPTION": "Use the portal as a headless CMS with third party front-end frameworks using our APIs."
+          "TITLE": "Tam API dəstəyi",
+          "DESCRIPTION": "Portaldan üçüncü tərəf ön çərçivələri ilə başsız CMS kimi istifadə etmək üçün API-lərimizdən yararlanın."
         }
       }
     },
-    "LOADING": "Loading...",
+    "LOADING": "Yüklənir...",
     "ARTICLES_PAGE": {
       "ARTICLE_CARD": {
         "CARD": {
@@ -644,8 +656,11 @@
         "ARTICLES_COUNT": "{count} article | {count} articles",
         "CATEGORIES_COUNT": "{count} category | {count} categories",
         "DEFAULT": "Default",
+        "DRAFT": "Qaralama",
         "DROPDOWN_MENU": {
           "MAKE_DEFAULT": "Make default",
+          "MOVE_TO_DRAFT": "Move to draft",
+          "PUBLISH_LOCALE": "Publish locale",
           "DELETE": "Delete"
         }
       },
@@ -655,6 +670,13 @@
         "COMBOBOX": {
           "PLACEHOLDER": "Select locale..."
         },
+        "STATUS": {
+          "LABEL": "Status",
+          "OPTIONS": {
+            "LIVE": "Yayımlanıb",
+            "DRAFT": "Qaralama"
+          }
+        },
         "API": {
           "SUCCESS_MESSAGE": "Locale added successfully",
           "ERROR_MESSAGE": "Unable to add locale. Try again."