New translations integrations.json (Spanish)

[ci skip] [ci skip]
New translations en.yml (Spanish)
2026-06-09 08:24:16 -07:00 · 2026-06-09 08:24:14 -07:00 · 2026-06-08 18:00:59 -07:00 · 2026-06-08 13:41:57 -07:00 · 2026-06-08 13:41:55 -07:00 · 2026-06-08 13:41:53 -07:00
570 changed files with 8815 additions and 1148 deletions
@@ -1,6 +1,16 @@
 class Api::V1::Accounts::Conversations::UnreadCountsController < Api::V1::Accounts::BaseController
+  before_action :ensure_unread_counts_enabled
+
  def index
    counts = ::Conversations::UnreadCounts::Counter.new(account: Current.account, user: Current.user).perform
    render json: { payload: counts }
  end
+
+  private
+
+  def ensure_unread_counts_enabled
+    return if Current.account.feature_enabled?('conversation_unread_counts')
+
+    render json: { error: I18n.t('errors.conversations.unread_counts.feature_not_enabled') }, status: :forbidden
+  end
 end
@@ -61,9 +61,21 @@ const hasAdvancedAssignment = computed(() => {
  );
 });

-const fetchConversationUnreadCounts = currentAccountId => {
+const hasConversationUnreadCounts = computed(() => {
+  return isFeatureEnabledonAccount.value(
+    accountId.value,
+    FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS
+  );
+});
+
+const fetchConversationUnreadCounts = ([currentAccountId, isEnabled]) => {
  if (!currentAccountId) return;

+  if (!isEnabled) {
+    store.dispatch('conversationUnreadCounts/clear');
+    return;
+  }
+
  store.dispatch('conversationUnreadCounts/get');
 };

@@ -188,7 +200,7 @@ onMounted(() => {
  store.dispatch('customViews/get', 'contact');
 });

-watch(accountId, fetchConversationUnreadCounts, {
+watch([accountId, hasConversationUnreadCounts], fetchConversationUnreadCounts, {
  immediate: true,
 });

@@ -46,6 +46,7 @@ export const FEATURE_FLAGS = {
  COMPANIES: 'companies',
  ADVANCED_SEARCH: 'advanced_search',
  CONVERSATION_REQUIRED_ATTRIBUTES: 'conversation_required_attributes',
+  CONVERSATION_UNREAD_COUNTS: 'conversation_unread_counts',
 };

 export const PREMIUM_FEATURES = [
@@ -13,6 +13,7 @@ import {
 } from 'dashboard/composables/useWhatsappCallSession';
 import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
 import { VOICE_CALL_DIRECTION } from 'dashboard/components-next/message/constants';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';

 const { isImpersonating } = useImpersonation();
 const UNREAD_COUNTS_REFETCH_THROTTLE_MS = 5000;
@@ -171,10 +172,23 @@ class ActionCableConnector extends BaseActionCableConnector {
  };

  fetchConversationUnreadCounts = () => {
+    if (!this.isConversationUnreadCountsEnabled()) return;
+
    this.lastUnreadCountsFetchAt = Date.now();
    this.app.$store.dispatch('conversationUnreadCounts/get');
  };

+  isConversationUnreadCountsEnabled = () => {
+    const accountId = this.app.$store.getters.getCurrentAccountId;
+    const isFeatureEnabled =
+      this.app.$store.getters['accounts/isFeatureEnabledonAccount'];
+
+    return isFeatureEnabled?.(
+      accountId,
+      FEATURE_FLAGS.CONVERSATION_UNREAD_COUNTS
+    );
+  };
+
  onTypingOn = ({ conversation, user }) => {
    const conversationId = conversation.id;

@@ -30,6 +30,7 @@ describe('ActionCableConnector - Copilot Tests', () => {
        dispatch: mockDispatch,
        getters: {
          getCurrentAccountId: 1,
+          'accounts/isFeatureEnabledonAccount': vi.fn(() => true),
        },
      },
    };
@@ -88,6 +89,21 @@ describe('ActionCableConnector - Copilot Tests', () => {
      expect(mockDispatch).toHaveBeenCalledWith('conversationUnreadCounts/get');
    });

+    it('does not refetch unread counts when unread count feature is disabled', () => {
+      store.$store.getters[
+        'accounts/isFeatureEnabledonAccount'
+      ].mockReturnValue(false);
+
+      actionCable.onReceived({
+        event: 'conversation.unread_count_changed',
+        data: { account_id: 1 },
+      });
+
+      expect(mockDispatch).not.toHaveBeenCalledWith(
+        'conversationUnreadCounts/get'
+      );
+    });
+
    it('should throttle unread count refetches for repeated events', () => {
      vi.useFakeTimers();
      vi.setSystemTime(new Date('2026-01-01T00:00:00Z'));
@@ -19,6 +19,8 @@
      "OR": "OR"
    },
    "INPUT_PLACEHOLDER": "Enter value",
+    "CONTACT_SEARCH_PLACEHOLDER": "እውቂያዎችን ይፈልጉ",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Equal to",
      "not_equal_to": "Not equal to",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Inbox name",
      "TEAM_NAME": "Team name",
+      "CONTACT": "እውቂያ",
      "CONVERSATION_IDENTIFIER": "Conversation identifier",
      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Labels",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select agent",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Go back",
-    "ASSIGN_LABEL": "Assign",
    "NONE": "None",
    "CLEAR_SELECTION": "Clear",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
      "SNOOZE_UNTIL": "Snooze",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select team",
      "NONE": "None",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "በሂደት ላይ",
          "COMPLETED": "Completed",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "በሂደት ላይ",
          "COMPLETED": "Completed",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "ደውል",
    "CALL_INITIATED": "ለእውነተኛው እውቀት መደወል እየተከናወነ ነው…",
    "CALL_FAILED": "ጥሪውን መጀመር አልቻልንም። እባክዎ ደግመው ይሞክሩ።.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "የድምፅ ኢንቦክስ ይምረጡ"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "መለያዎችን መሰጠት",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "መለያዎች በተሳካ ሁኔታ ተመዝግበዋል።.",
    "ASSIGN_LABELS_FAILED": "መለያዎችን ማስመዝገብ አልተሳካም",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "ለተመረጡት እውነተኛዎች የሚያክሉትን መለያዎች ይምረጡ።.",
    "NO_LABELS_FOUND": "እስካሁን መለያዎች አልተገኙም።.",
    "SELECTED_COUNT": "{count} ተመርጧል",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Outgoing call",
      "CALL_IN_PROGRESS": "Call in progress",
      "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "They answered",
      "YOU_ANSWERED": "You answered",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "ተፈትኗል",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "Record audio",
      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "Drag and drop here to attach",
+      "IMAGE_UPLOAD_SUCCESS": "ምስል በተሳካ ሁኔታ ተሰብስቧል",
      "START_AUDIO_RECORDING": "Start audio recording",
      "STOP_AUDIO_RECORDING": "Stop audio recording",
      "COPILOT_THINKING": "ኮፒሎት እየሰማራ ነው",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "Not answered yet",
      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
      "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Dismiss",
      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "እቅድ",
        "ARCHIVE": "አርክቭ",
        "TRANSLATE": "Translate",
+        "MOVE_TO_CATEGORY": "Category",
        "DELETE": "Delete",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "Delete",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "እንደ ነባሪ አድርግ",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "ሰርዝ"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "Name"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "የገፅ ርዕስ"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "የራስጌ ጽሑፍ"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "አዲስ ቋንቋ አክል",
        "DESCRIPTION": "ይህ ሰነድ በሚጻፍበት ቋንቋ ይምረጡ። ይህ ወደ የትርጉም ዝርዝርዎ ይጨምራል እና በኋላ ተጨማሪ ማክሰኞ ይችላሉ።.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "ቅንብር አርትዕ"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "አስወግድ"
+        },
+        "SAVE": "ለውጦች አስቀምጥ"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "ፖርታል በተሳካ ሁኔታ ተፈጥሯል",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "ከMeta ጋር በመረጋገጥ ላይ ነው",
          "WAITING_FOR_BUSINESS_INFO": "እባክዎ በMeta መስኮት ውስጥ የንግድ ቅንብር ያርኩ...",
          "PROCESSING": "የWhatsApp ቢዝነስ መለያዎን እየተዘጋጀ ነው",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Facebook SDK እየተጫነ ነው...",
          "CANCELLED": "የWhatsApp ምዝገባ ተሰርዟል",
          "SUCCESS_TITLE": "የWhatsApp ቢዝነስ መለያ ተገናኝቷል!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "ማረጋገጫ አልተጠናቀቀም። ሂደቱን እባክዎ ዳግም ይጀምሩ።.",
          "SUCCESS_FALLBACK": "የWhatsApp የንግድ መለያ በተሳካ ሁኔታ ተቋቋመ",
          "MANUAL_FALLBACK": "ቁጥርዎ ከWhatsApp Business Platform (API) ጋር ከተገናኘ እና ወይም እርስዎ የቴክኖሎጂ አቅራቢ ከሆኑ እና የእርስዎን ቁጥር በራስዎ ሲያስገቡ፣ እባክዎ የ{link} ሂደትን ይጠቀሙ",
-          "MANUAL_LINK_TEXT": "የእጅ ማቀናበሪያ ሂደት"
+          "MANUAL_LINK_TEXT": "የእጅ ማቀናበሪያ ሂደት",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "WhatsApp ቻናሉን ማስቀመጥ አልተቻለም"
@@ -465,6 +467,10 @@
            "TITLE": "ዋትስአፕ",
            "DESCRIPTION": "በWhatsApp ላይ ደንበኞችዎን ድጋፍ ያድርጉ"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "ኢሜይል",
            "DESCRIPTION": "ከGmail, Outlook ወይም ከሌሎች አቅራቢዎች ጋር ያገናኙ"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "የቦት ቅንብሮች",
      "ACCOUNT_HEALTH": "የመለያ ጤና",
      "CSAT": "የደንበኞች ደህንነት ግምገማ (CSAT)",
-      "VOICE": "ድምጽ"
+      "VOICE": "ድምጽ",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "የቻናል ቅድሚያዎች",
    "WIDGET_FEATURES": "የዊጅት ባህሪያት",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "ከWhatsApp መልእክት አብነቶች እጅግ በእጅ ማስተካከል ለእንደገና የሚገኙ አብነቶችን ያዘምኑ።.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "አብነቶችን ያዘምኑ",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "የአብነት ማስተካከያ በተሳካ ሁኔታ ተጀምሯል። ለማዘመን ጥቂት ደቂቃዎች ሊወስድ ይችላል።.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "የቀደም ቻት ቅጥያ ቅንብሮችን አዘምን"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "እውቂያ ተፈጥሯል",
            "CONTACT_UPDATED": "እውቂያ ተሻሽሏል",
            "CONVERSATION_TYPING_ON": "ውይይት ማስተካከያ በተጠቃሚ ላይ ነው",
-            "CONVERSATION_TYPING_OFF": "ውይይት ማስተካከያ ከተጠቃሚ ላይ አልተጠቀሰም"
+            "CONVERSATION_TYPING_OFF": "ውይይት ማስተካከያ ከተጠቃሚ ላይ አልተጠቀሰም",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "أو"
    },
    "INPUT_PLACEHOLDER": "أدخل القيمة",
+    "CONTACT_SEARCH_PLACEHOLDER": "Search contacts",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "يساوي",
      "not_equal_to": "لا يساوي",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "اسم المكلَّف",
      "INBOX_NAME": "اسم صندوق الوارد",
      "TEAM_NAME": "اسم الفريق",
+      "CONTACT": "جهات الاتصال",
      "CONVERSATION_IDENTIFIER": "معرف المحادثة",
      "CAMPAIGN_NAME": "اسم الحملة",
      "LABELS": "الوسوم",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} المحادثات المحددة",
-    "AGENT_SELECT_LABEL": "اختر وكيل",
-    "ASSIGN_CONFIRMATION_LABEL": "هل أنت متأكد من أنك تريد تعيين {conversationCount} {conversationLabel} إلى",
-    "UNASSIGN_CONFIRMATION_LABEL": "هل أنت متأكد من إلغاء تعيين {conversationCount} {conversationLabel}؟",
-    "GO_BACK_LABEL": "العودة للخلف",
-    "ASSIGN_LABEL": "تكليف",
    "NONE": "لا شيء",
    "CLEAR_SELECTION": "مسح",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح.",
    "RESOLVE_FAILED": "فشل في حل المحادثات، يرجى المحاولة مرة أخرى.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "المحادثات المرئية في هذه الصفحة هي المحددة فقط.",
-    "AGENT_LIST_LOADING": "جاري جلب الوكلاء",
    "UPDATE": {
      "CHANGE_STATUS": "تغيير الحالة",
      "SNOOZE_UNTIL": "تأجيل",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "إضافة وسم",
-      "NO_LABELS_FOUND": "لم يتم العثور على تصنيفات",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "تعيين التسميات المحددة",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح.",
-      "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى."
+      "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "اختر فريق",
      "NONE": "لا شيء",
-      "NO_TEAMS_AVAILABLE": "لا توجد فرق مضافة إلى هذا الحساب حتى الآن.",
-      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "مكتمل",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "مكتمل",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Call",
    "CALL_INITIATED": "جار الاتصال بجهة الاتصال…",
    "CALL_FAILED": "تعذر بدء المكالمة. الرجاء المحاولة مرة أخرى.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "تعيين التسميات",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "تم تعيين التسميات بنجاح.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} selected",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "هذه الرسالة غير مدعومة، يمكنك مشاهدة هذه الرسالة على تطبيق فيسبوك (Messenger).",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "هذه الرسالة غير مدعومة، يمكنك عرض هذه الرسالة على تطبيق Instagram.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "هذه الرسالة غير مدعومة. يمكنك مشاهدة هذه الرسالة على تطبيق TikTok.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "تم حذف الرسالة بنجاح",
    "FAIL_DELETE_MESSSAGE": "تعذر حذف الرسالة! حاول مرة أخرى",
    "NO_RESPONSE": "لا توجد استجابة",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Outgoing call",
      "CALL_IN_PROGRESS": "Call in progress",
      "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "They answered",
      "YOU_ANSWERED": "You answered",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "انضم إلى المكالمة"
+      "JOIN_CALL": "انضم إلى المكالمة",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "حل المحادثة",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "تأجيل حتى الغد",
      "SNOOZED_UNTIL_NEXT_WEEK": "تأجيل حتى الأسبوع القادم",
      "SNOOZED_UNTIL_NEXT_REPLY": "تأجيل حتى الرد التالي",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "تسجيل الصوت",
      "TIP_AUDIORECORDER_PERMISSION": "السماح بالوصول إلى الصوت",
      "TIP_AUDIORECORDER_ERROR": "تعذر فتح الصوت",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "اسحب و أسقط هنا للإرفاق",
+      "IMAGE_UPLOAD_SUCCESS": "تم رفع الصورة بنجاح",
      "START_AUDIO_RECORDING": "بدء التسجيل الصوتي",
      "STOP_AUDIO_RECORDING": "إيقاف التسجيل الصوتي",
      "COPILOT_THINKING": "Copilot يفكر",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "لم يتم الرد بعد",
      "HANDLED_IN_ANOTHER_TAB": "يتم التعامل معها في علامة تبويب أخرى",
      "REJECT_CALL": "رفض",
+      "DISMISS_CALL": "تجاهل",
      "JOIN_CALL": "انضم إلى المكالمة",
-      "END_CALL": "إنهاء المكالمة"
+      "END_CALL": "إنهاء المكالمة",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "مسودة",
        "ARCHIVE": "Archive",
        "TRANSLATE": "ترجم",
+        "MOVE_TO_CATEGORY": "الفئة",
        "DELETE": "حذف",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "حذف",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "Make default",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "حذف"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "الاسم"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "إضافة لغة جديدة",
        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "Edit configuration"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "المظهر",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "حذف"
+        },
+        "SAVE": "Save changes"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "تم إنشاء البوابة بنجاح",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Authenticating with Meta",
          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Loading Facebook SDK...",
          "CANCELLED": "WhatsApp Signup was cancelled",
          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "manual setup flow",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "لم نتمكن من حفظ قناة واتساب"
@@ -465,6 +467,10 @@
            "TITLE": "واتساب",
            "DESCRIPTION": "Support your customers on WhatsApp"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "البريد الإلكتروني",
            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "اعدادات البوت",
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "تقييم رضاء العملاء",
-      "VOICE": "Voice"
+      "VOICE": "Voice",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "Channel Preferences",
    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "Contact created",
            "CONTACT_UPDATED": "Contact updated",
            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "OR"
    },
    "INPUT_PLACEHOLDER": "Enter value",
+    "CONTACT_SEARCH_PLACEHOLDER": "Əlaqələrdə axtarış",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Equal to",
      "not_equal_to": "Not equal to",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Inbox name",
      "TEAM_NAME": "Team name",
+      "CONTACT": "Əlaqə",
      "CONVERSATION_IDENTIFIER": "Conversation identifier",
      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Labels",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select agent",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Go back",
-    "ASSIGN_LABEL": "Assign",
    "NONE": "Heç biri",
    "CLEAR_SELECTION": "Clear",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
      "SNOOZE_UNTIL": "Snooze",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select team",
      "NONE": "None",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Completed",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Completed",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Zəng et",
    "CALL_INITIATED": "Calling the contact…",
    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Assign Labels",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} seçildi",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "Bu mesaj dəstəklənmir. Bu mesajı Facebook Messenger tətbiqində görə bilərsiniz.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "Bu mesaj dəstəklənmir. Bu mesajı Instagram tətbiqində görə bilərsiniz.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "Bu mesaj dəstəklənmir. Bu mesajı TikTok tətbiqində görə bilərsiniz.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "Mesaj uğurla silindi",
    "FAIL_DELETE_MESSSAGE": "Mesajı silmək mümkün olmadı! Yenidən cəhd edin",
    "NO_RESPONSE": "Cavab yoxdur",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Gedən zəng",
      "CALL_IN_PROGRESS": "Zəng davam edir",
      "NO_ANSWER": "Cavab yoxdur",
+      "NO_ANSWER_OUTBOUND_LABEL": "Cavab yoxdur",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Qeyri-işlək zəng",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Zəng bitdi",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Hələ cavab verilməyib",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "Onlar cavab verdi",
      "YOU_ANSWERED": "Siz cavab verdiniz",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Zəngə qoşul"
+      "JOIN_CALL": "Zəngə qoşul",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Həll et",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "Sabaha qədər təxirə salındı",
      "SNOOZED_UNTIL_NEXT_WEEK": "Gələn həftəyə qədər təxirə salındı",
      "SNOOZED_UNTIL_NEXT_REPLY": "Növbəti cavaba qədər təxirə salındı",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "Səs yaz",
      "TIP_AUDIORECORDER_PERMISSION": "Səsə girişə icazə ver",
      "TIP_AUDIORECORDER_ERROR": "Səsi açmaq mümkün olmadı",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "Qoşmaq üçün buraya sürükləyin və buraxın",
+      "IMAGE_UPLOAD_SUCCESS": "Şəkil uğurla yükləndi",
      "START_AUDIO_RECORDING": "Səs yazısını başla",
      "STOP_AUDIO_RECORDING": "Səs yazısını dayandırın",
      "COPILOT_THINKING": "Copilot düşünür",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "Hələ cavab verilməyib",
      "HANDLED_IN_ANOTHER_TAB": "Başqa sekmədə işlənir",
      "REJECT_CALL": "İmtina et",
+      "DISMISS_CALL": "Dismiss",
      "JOIN_CALL": "Zəngə qoşul",
-      "END_CALL": "Zəngi bitir"
+      "END_CALL": "Zəngi bitir",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "Qaralama",
        "ARCHIVE": "Archive",
        "TRANSLATE": "Tərcümə et",
+        "MOVE_TO_CATEGORY": "Category",
        "DELETE": "Delete",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "Delete",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "Make default",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "Delete"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "Name"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "Add a new locale",
        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "Edit configuration"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Sil"
+        },
+        "SAVE": "Save changes"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "Portal created successfully",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Meta ilə autentifikasiya olunur",
          "WAITING_FOR_BUSINESS_INFO": "Zəhmət olmasa Meta pəncərəsində biznes quraşdırmasını tamamlayın...",
          "PROCESSING": "WhatsApp Biznes Hesabınızı quraşdırırıq",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Facebook SDK yüklənir...",
          "CANCELLED": "WhatsApp Qeydiyyatı ləğv edildi",
          "SUCCESS_TITLE": "WhatsApp Biznes Hesabı Qoşuldu!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "Autentifikasiya tamamlanmadı. Zəhmət olmasa prosesi yenidən başladın.",
          "SUCCESS_FALLBACK": "WhatsApp Biznes Hesabı uğurla konfiqurasiya edildi",
          "MANUAL_FALLBACK": "Əgər nömrəniz artıq WhatsApp Business Platformasına (API) qoşulubsa və ya texnoloji təminatçı olaraq öz nömrənizi əlavə edirsinizsə, zəhmət olmasa {link} prosesindən istifadə edin",
-          "MANUAL_LINK_TEXT": "əl ilə qurma prosesi"
+          "MANUAL_LINK_TEXT": "əl ilə qurma prosesi",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "WhatsApp kanalını yadda saxlaya bilmədik"
@@ -465,6 +467,10 @@
            "TITLE": "WhatsApp",
            "DESCRIPTION": "Müştərilərinizi WhatsApp-da dəstəkləyin"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "Elektron Poçt",
            "DESCRIPTION": "Gmail, Outlook və ya digər təminatçılarla qoşulun"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "Bot Konfiqurasiyası",
      "ACCOUNT_HEALTH": "Hesabın sağlamlığı",
      "CSAT": "CSAT",
-      "VOICE": "Səs"
+      "VOICE": "Səs",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "Kanal üstünlükləri",
    "WIDGET_FEATURES": "Widget xüsusiyyətləri",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Mövcud şablonlarınızı yeniləmək üçün WhatsApp-dan mesaj şablonlarını əl ilə sinxronlaşdırın.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Şablonları sinxronlaşdır",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Şablonların sinxronizasiyası uğurla başlandı. Yenilənməsi bir neçə dəqiqə çəkə bilər.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Pre Chat Form Parametrlərini Yeniləyin"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "Əlaqə yaradıldı",
            "CONTACT_UPDATED": "Əlaqə yeniləndi",
            "CONVERSATION_TYPING_ON": "Söhbət Yazılır",
-            "CONVERSATION_TYPING_OFF": "Söhbət Yazması Söndürülüb"
+            "CONVERSATION_TYPING_OFF": "Söhbət Yazması Söndürülüb",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "ИЛИ"
    },
    "INPUT_PLACEHOLDER": "Enter value",
+    "CONTACT_SEARCH_PLACEHOLDER": "Search contacts",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Равно на",
      "not_equal_to": "Различно от",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Inbox name",
      "TEAM_NAME": "Team name",
+      "CONTACT": "Contact",
      "CONVERSATION_IDENTIFIER": "Conversation identifier",
      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Етикети",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Изберете агент",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Go back",
-    "ASSIGN_LABEL": "Assign",
    "NONE": "None",
    "CLEAR_SELECTION": "Clear",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
      "SNOOZE_UNTIL": "Snooze",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "Няма намерени етикети",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Изберете екип",
      "NONE": "Нито един",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Завършено",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Завършено",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Call",
    "CALL_INITIATED": "Calling the contact…",
    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Assign Labels",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} selected",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Outgoing call",
      "CALL_IN_PROGRESS": "Call in progress",
      "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "They answered",
      "YOU_ANSWERED": "You answered",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Resolve",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "Record audio",
      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "Drag and drop here to attach",
+      "IMAGE_UPLOAD_SUCCESS": "Image uploaded successfully",
      "START_AUDIO_RECORDING": "Start audio recording",
      "STOP_AUDIO_RECORDING": "Stop audio recording",
      "COPILOT_THINKING": "Copilot мисли",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "Not answered yet",
      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
      "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Dismiss",
      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "Draft",
        "ARCHIVE": "Archive",
        "TRANSLATE": "Translate",
+        "MOVE_TO_CATEGORY": "Category",
        "DELETE": "Изтрий",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "Изтрий",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "Make default",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "Изтрий"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "Име"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "Add a new locale",
        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "Edit configuration"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Remove"
+        },
+        "SAVE": "Save changes"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "Portal created successfully",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Authenticating with Meta",
          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Loading Facebook SDK...",
          "CANCELLED": "WhatsApp Signup was cancelled",
          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "manual setup flow",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
@@ -465,6 +467,10 @@
            "TITLE": "WhatsApp",
            "DESCRIPTION": "Support your customers on WhatsApp"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "Email",
            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "Bot Configuration",
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT",
-      "VOICE": "Voice"
+      "VOICE": "Voice",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "Channel Preferences",
    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "Contact created",
            "CONTACT_UPDATED": "Contact updated",
            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "OR"
    },
    "INPUT_PLACEHOLDER": "Enter value",
+    "CONTACT_SEARCH_PLACEHOLDER": "যোগাযোগ অনুসন্ধান করুন",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Equal to",
      "not_equal_to": "Not equal to",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Inbox name",
      "TEAM_NAME": "Team name",
+      "CONTACT": "যোগাযোগ",
      "CONVERSATION_IDENTIFIER": "Conversation identifier",
      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Labels",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select agent",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Go back",
-    "ASSIGN_LABEL": "Assign",
    "NONE": "কিছুই না",
    "CLEAR_SELECTION": "Clear",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
      "SNOOZE_UNTIL": "Snooze",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select team",
      "NONE": "None",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "প্রক্রিয়াধীন",
          "COMPLETED": "Completed",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "প্রক্রিয়াধীন",
          "COMPLETED": "Completed",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Call",
    "CALL_INITIATED": "Calling the contact…",
    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Assign Labels",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} selected",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "এই বার্তাটি সমর্থিত নয়। আপনি Facebook Messenger অ্যাপে এই বার্তাটি দেখতে পারেন।",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "এই বার্তাটি সমর্থিত নয়। আপনি Instagram অ্যাপে এই বার্তাটি দেখতে পারেন।",
    "UNSUPPORTED_MESSAGE_TIKTOK": "এই বার্তাটি সমর্থিত নয়। TikTok অ্যাপে এই বার্তাটি দেখতে পারেন।",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "বার্তা সফলভাবে মুছে ফেলা হয়েছে",
    "FAIL_DELETE_MESSSAGE": "বার্তা মুছে ফেলা যায়নি! আবার চেষ্টা করুন",
    "NO_RESPONSE": "কোনো উত্তর নেই",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "আউটগোয়িং কল",
      "CALL_IN_PROGRESS": "কল চলছে",
      "NO_ANSWER": "উত্তর নেই",
+      "NO_ANSWER_OUTBOUND_LABEL": "উত্তর নেই",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "মিসড কল",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "কল শেষ হয়েছে",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "এখনও উত্তর পাওয়া যায়নি",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "তারা উত্তর দিয়েছে",
      "YOU_ANSWERED": "আপনি উত্তর দিয়েছেন",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "কলে যোগ দিন"
+      "JOIN_CALL": "কলে যোগ দিন",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "সমাধান করুন",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "আগামীকাল পর্যন্ত স্থগিত",
      "SNOOZED_UNTIL_NEXT_WEEK": "পরবর্তী সপ্তাহ পর্যন্ত স্থগিত",
      "SNOOZED_UNTIL_NEXT_REPLY": "পরবর্তী উত্তর পর্যন্ত স্থগিত",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "অডিও রেকর্ড করুন",
      "TIP_AUDIORECORDER_PERMISSION": "অডিও অ্যাক্সেসের অনুমতি দিন",
      "TIP_AUDIORECORDER_ERROR": "অডিও খোলা যায়নি",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "সংযুক্ত করতে এখানে ড্র্যাগ ও ড্রপ করুন",
+      "IMAGE_UPLOAD_SUCCESS": "ছবি সফলভাবে আপলোড হয়েছে",
      "START_AUDIO_RECORDING": "অডিও রেকর্ডিং শুরু করুন",
      "STOP_AUDIO_RECORDING": "অডিও রেকর্ডিং বন্ধ করুন",
      "COPILOT_THINKING": "Copilot ভাবছে",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "এখনও উত্তর পাওয়া যায়নি",
      "HANDLED_IN_ANOTHER_TAB": "অন্য ট্যাবে পরিচালিত হচ্ছে",
      "REJECT_CALL": "প্রত্যাখ্যান করুন",
+      "DISMISS_CALL": "Dismiss",
      "JOIN_CALL": "কলে যোগ দিন",
-      "END_CALL": "কল শেষ করুন"
+      "END_CALL": "কল শেষ করুন",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "খসড়া",
        "ARCHIVE": "আর্কাইভ",
        "TRANSLATE": "অনুবাদ করুন",
+        "MOVE_TO_CATEGORY": "Category",
        "DELETE": "মুছে ফেলুন",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "মুছে ফেলুন",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "ডিফল্ট করুন",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "মুছে ফেলুন"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "নাম"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "পৃষ্ঠার শিরোনাম"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "হেডার টেক্সট"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "নতুন লোকেল যোগ করুন",
        "DESCRIPTION": "এই নিবন্ধটি যে ভাষায় লেখা হবে তা নির্বাচন করুন. এটি আপনার অনুবাদ তালিকায় যোগ হবে, এবং পরে আপনি আরও ভাষা যোগ করতে পারবেন.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "কনফিগারেশন সম্পাদনা করুন"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "সরান"
+        },
+        "SAVE": "পরিবর্তন সংরক্ষণ করুন"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "পোর্টাল সফলভাবে তৈরি হয়েছে",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Meta-র সাথে প্রমাণীকরণ চলছে",
          "WAITING_FOR_BUSINESS_INFO": "অনুগ্রহ করে Meta উইন্ডোতে ব্যবসার সেটআপ সম্পন্ন করুন...",
          "PROCESSING": "আপনার WhatsApp Business Account সেটআপ করা হচ্ছে",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Facebook SDK লোড হচ্ছে...",
          "CANCELLED": "WhatsApp সাইনআপ বাতিল করা হয়েছে",
          "SUCCESS_TITLE": "WhatsApp Business Account সংযুক্ত হয়েছে!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "প্রমাণীকরণ সম্পন্ন হয়নি। অনুগ্রহ করে প্রক্রিয়াটি পুনরায় শুরু করুন।.",
          "SUCCESS_FALLBACK": "WhatsApp Business Account সফলভাবে কনফিগার করা হয়েছে",
          "MANUAL_FALLBACK": "আপনার নম্বর যদি ইতিমধ্যে WhatsApp Business Platform (API)-এর সাথে সংযুক্ত থাকে, অথবা আপনি যদি নিজস্ব নম্বর অনবোর্ড করতে টেক প্রোভাইডার হন, তাহলে অনুগ্রহ করে {link} ফ্লো ব্যবহার করুন",
-          "MANUAL_LINK_TEXT": "ম্যানুয়াল সেটআপ ফ্লো"
+          "MANUAL_LINK_TEXT": "ম্যানুয়াল সেটআপ ফ্লো",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "আমরা WhatsApp চ্যানেল সংরক্ষণ করতে পারিনি"
@@ -465,6 +467,10 @@
            "TITLE": "WhatsApp",
            "DESCRIPTION": "WhatsApp-এ আপনার গ্রাহকদের সহায়তা দিন"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "ইমেইল",
            "DESCRIPTION": "Gmail, Outlook, অথবা অন্যান্য প্রদানকারীর সাথে সংযোগ করুন"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "বট কনফিগারেশন",
      "ACCOUNT_HEALTH": "অ্যাকাউন্টের স্বাস্থ্য",
      "CSAT": "CSAT",
-      "VOICE": "ভয়েস"
+      "VOICE": "ভয়েস",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "চ্যানেল পছন্দসমূহ",
    "WIDGET_FEATURES": "উইজেট ফিচারসমূহ",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "আপনার উপলব্ধ টেমপ্লেট আপডেট করতে WhatsApp থেকে মেসেজ টেমপ্লেটগুলো ম্যানুয়ালি সিঙ্ক করুন।.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "টেমপ্লেট সিঙ্ক করুন",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "টেমপ্লেট সিঙ্ক সফলভাবে শুরু হয়েছে। আপডেট হতে কয়েক মিনিট সময় লাগতে পারে।.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "প্রি-চ্যাট ফর্ম সেটিংস আপডেট করুন"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "যোগাযোগ তৈরি হয়েছে",
            "CONTACT_UPDATED": "যোগাযোগ আপডেট হয়েছে",
            "CONVERSATION_TYPING_ON": "কথোপকথন টাইপিং চালু আছে",
-            "CONVERSATION_TYPING_OFF": "কথোপকথন টাইপিং বন্ধ আছে"
+            "CONVERSATION_TYPING_OFF": "কথোপকথন টাইপিং বন্ধ আছে",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "O"
    },
    "INPUT_PLACEHOLDER": "Enter value",
+    "CONTACT_SEARCH_PLACEHOLDER": "Search contacts",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Igual a",
      "not_equal_to": "No és igual a",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Nom assignat",
      "INBOX_NAME": "Nom de la safata d'entrada",
      "TEAM_NAME": "Nom de l'equip",
+      "CONTACT": "Contacte",
      "CONVERSATION_IDENTIFIER": "Identificador de conversa",
      "CAMPAIGN_NAME": "Nom de la campanya",
      "LABELS": "Etiquetes",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} converses seleccionades",
-    "AGENT_SELECT_LABEL": "Seleccionar Agent",
-    "ASSIGN_CONFIRMATION_LABEL": "Estas segur d'assignar {conversationCount} {conversationLabel} a",
-    "UNASSIGN_CONFIRMATION_LABEL": "Estàs segur de desassignar {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Torna",
-    "ASSIGN_LABEL": "Assignar",
    "NONE": "Ningú",
    "CLEAR_SELECTION": "Neteja",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Les converses s'han resolt correctament.",
    "RESOLVE_FAILED": "No s'han pogut resoldre les converses. Torna-ho a provar.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Les converses visibles en aquesta pàgina només estan seleccionades.",
-    "AGENT_LIST_LOADING": "S'estan carregant els agents",
    "UPDATE": {
      "CHANGE_STATUS": "Canvia l'estat",
      "SNOOZE_UNTIL": "Posposat",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Assignar etiquetes",
-      "NO_LABELS_FOUND": "No s'han trobat etiquetes",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Assigna les etiquetes seleccionades",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "L'etiqueta s'ha assignat correctament.",
-      "ASSIGN_FAILED": "No s'han pogut assignar les etiquetes. Torna-ho a provar."
+      "ASSIGN_FAILED": "No s'han pogut assignar les etiquetes. Torna-ho a provar.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Selecciona equip",
      "NONE": "Ningú",
-      "NO_TEAMS_AVAILABLE": "Encara no hi ha cap equip afegit a aquest compte.",
-      "ASSIGN_SELECTED_TEAMS": "Assigna l'equip seleccionat.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Equips assignats correctament.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Completat",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Completat",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Call",
    "CALL_INITIATED": "Calling the contact…",
    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Assign Labels",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "L'etiqueta s'ha assignat correctament.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} selected",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "Aquest missatge no està suportat. Pots veure aquest missatge a l'aplicació Facebook Messenger.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "Aquest missatge no està suportat. Pots veure aquest missatge a l'aplicació d'Instagram.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "El missatge s'ha suprimit correctament",
    "FAIL_DELETE_MESSSAGE": "No s'ha pogut suprimir el missatge! Torna-ho a provar",
    "NO_RESPONSE": "Sense resposta",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Outgoing call",
      "CALL_IN_PROGRESS": "Call in progress",
      "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "They answered",
      "YOU_ANSWERED": "You answered",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Resoldre",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "Posposat fins demà",
      "SNOOZED_UNTIL_NEXT_WEEK": "Posposat fins a la setmana vinent",
      "SNOOZED_UNTIL_NEXT_REPLY": "Posposat fins a la següent resposta",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "Gravar àudio",
      "TIP_AUDIORECORDER_PERMISSION": "Permet l'accés a l'àudio",
      "TIP_AUDIORECORDER_ERROR": "No s'ha pogut obrir l'àudio",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "Arrossega i deixa anar aquí per adjuntar-lo",
+      "IMAGE_UPLOAD_SUCCESS": "La imatge s'ha carregat correctament",
      "START_AUDIO_RECORDING": "Inicia la gravació d'àudio",
      "STOP_AUDIO_RECORDING": "Atura la gravació d'àudio",
      "COPILOT_THINKING": "Copilot està pensant",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "Not answered yet",
      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
      "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Descartar",
      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "Esborrany",
        "ARCHIVE": "Archive",
        "TRANSLATE": "Tradueix",
+        "MOVE_TO_CATEGORY": "Categoria",
        "DELETE": "Esborrar",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "Esborrar",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "Make default",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "Esborrar"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "Nom"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "Afegeix una nova localització",
        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "Edit configuration"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Aparença",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Suprimeix"
+        },
+        "SAVE": "Save changes"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "Portal creat correctament",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Authenticating with Meta",
          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Loading Facebook SDK...",
          "CANCELLED": "WhatsApp Signup was cancelled",
          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "manual setup flow",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "No hem pogut desar el canal WhatsApp"
@@ -465,6 +467,10 @@
            "TITLE": "WhatsApp",
            "DESCRIPTION": "Support your customers on WhatsApp"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "Correu electrònic",
            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "Configuracions del bot",
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT",
-      "VOICE": "Voice"
+      "VOICE": "Voice",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "Channel Preferences",
    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Actualitza la configuració del formulari de xat prèvia"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "Contacte creat",
            "CONTACT_UPDATED": "Contacte actualitzat",
            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "OR"
    },
    "INPUT_PLACEHOLDER": "Enter value",
+    "CONTACT_SEARCH_PLACEHOLDER": "Search contacts",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Equal to",
      "not_equal_to": "Not equal to",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Inbox name",
      "TEAM_NAME": "Team name",
+      "CONTACT": "Contact",
      "CONVERSATION_IDENTIFIER": "Conversation identifier",
      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Štítky",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Vybrat agenta",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Go back",
-    "ASSIGN_LABEL": "Přiřadit",
    "NONE": "Nic",
    "CLEAR_SELECTION": "Clear",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Načítání agentů",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
      "SNOOZE_UNTIL": "Odložit",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Vybrat tým",
      "NONE": "Nic",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Completed",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Completed",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Call",
    "CALL_INITIATED": "Calling the contact…",
    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Assign Labels",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} selected",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "Zpráva byla úspěšně smazána",
    "FAIL_DELETE_MESSSAGE": "Zpráva se nepodařilo odstranit! Zkuste to znovu",
    "NO_RESPONSE": "Bez odpovědi",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Outgoing call",
      "CALL_IN_PROGRESS": "Call in progress",
      "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "They answered",
      "YOU_ANSWERED": "You answered",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Vyřešit",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
      "SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne",
      "SNOOZED_UNTIL_NEXT_REPLY": "Odloženo do další odpovědi",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "Nahrát zvuk",
      "TIP_AUDIORECORDER_PERMISSION": "Povolit přístup ke zvuku",
      "TIP_AUDIORECORDER_ERROR": "Zvuk se nepodařilo otevřít",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "Přetažením sem připojíte",
+      "IMAGE_UPLOAD_SUCCESS": "Image uploaded successfully",
      "START_AUDIO_RECORDING": "Spustit nahrávání zvuku",
      "STOP_AUDIO_RECORDING": "Zastavit nahrávání zvuku",
      "COPILOT_THINKING": "Copilot přemýšlí",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "Not answered yet",
      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
      "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Dismiss",
      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "Koncept",
        "ARCHIVE": "Archive",
        "TRANSLATE": "Translate",
+        "MOVE_TO_CATEGORY": "Category",
        "DELETE": "Vymazat",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "Vymazat",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "Make default",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "Vymazat"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "Název"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "Add a new locale",
        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "Edit configuration"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Odebrat"
+        },
+        "SAVE": "Save changes"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "Portal created successfully",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Authenticating with Meta",
          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Loading Facebook SDK...",
          "CANCELLED": "WhatsApp Signup was cancelled",
          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "manual setup flow",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "We were not able to save the WhatsApp channel"
@@ -465,6 +467,10 @@
            "TITLE": "WhatsApp",
            "DESCRIPTION": "Support your customers on WhatsApp"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "E-mailová adresa",
            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "Bot Configuration",
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT",
-      "VOICE": "Voice"
+      "VOICE": "Voice",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "Channel Preferences",
    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "Contact created",
            "CONTACT_UPDATED": "Contact updated",
            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "ELLER"
    },
    "INPUT_PLACEHOLDER": "Enter value",
+    "CONTACT_SEARCH_PLACEHOLDER": "Search contacts",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Lig med",
      "not_equal_to": "Ikke lig med",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Indbakkens navn",
      "TEAM_NAME": "Team navn",
+      "CONTACT": "Kontakt",
      "CONVERSATION_IDENTIFIER": "Conversation identifier",
      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Etiketter",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} samtaler valgt",
-    "AGENT_SELECT_LABEL": "Vælg agent",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Gå tilbage",
-    "ASSIGN_LABEL": "Tildel",
    "NONE": "Ingen",
    "CLEAR_SELECTION": "Clear",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Samtaler løst med succes.",
    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Samtaler synlig på denne side er kun valgt.",
-    "AGENT_LIST_LOADING": "Indlæser agenter",
    "UPDATE": {
      "CHANGE_STATUS": "Skift status",
      "SNOOZE_UNTIL": "Udsæt",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "Ingen labels fundet",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Tildel valgte etiketter",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Etiketter tildelt med succes.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Vælg hold",
      "NONE": "Ingen",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Tildel det valgte team.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Afsluttet",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Afsluttet",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Call",
    "CALL_INITIATED": "Calling the contact…",
    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Tildel Etiketter",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "Etiketter tildelt med succes.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} selected",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "Besked slettet",
    "FAIL_DELETE_MESSSAGE": "Kunne ikke slette beskeden! Prøv igen",
    "NO_RESPONSE": "Intet svar",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Outgoing call",
      "CALL_IN_PROGRESS": "Call in progress",
      "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "They answered",
      "YOU_ANSWERED": "You answered",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Løs",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "Udsat til i morgen",
      "SNOOZED_UNTIL_NEXT_WEEK": "Udsat indtil næste uge",
      "SNOOZED_UNTIL_NEXT_REPLY": "Udsat indtil næste svar",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "Optag lyd",
      "TIP_AUDIORECORDER_PERMISSION": "Tillad adgang til lyd",
      "TIP_AUDIORECORDER_ERROR": "Kunne ikke åbne lyden",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "Træk og slip her for at vedhæfte",
+      "IMAGE_UPLOAD_SUCCESS": "Billede blev uploadet",
      "START_AUDIO_RECORDING": "Start lydoptagelse",
      "STOP_AUDIO_RECORDING": "Stop lydoptagelse",
      "COPILOT_THINKING": "Copilot tænker",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "Not answered yet",
      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
      "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Dismiss",
      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "Kladde",
        "ARCHIVE": "Archive",
        "TRANSLATE": "Translate",
+        "MOVE_TO_CATEGORY": "Kategori",
        "DELETE": "Slet",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "Slet",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "Make default",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "Slet"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "Navn"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "Tilføj en ny landestandard",
        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "Edit configuration"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Fjern"
+        },
+        "SAVE": "Save changes"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "Portal oprettet",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Authenticating with Meta",
          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Loading Facebook SDK...",
          "CANCELLED": "WhatsApp Signup was cancelled",
          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "manual setup flow",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "Vi kunne ikke gemme WhatsApp-kanalen"
@@ -465,6 +467,10 @@
            "TITLE": "WhatsApp",
            "DESCRIPTION": "Support your customers on WhatsApp"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "E-mail",
            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "Bot konfiguration",
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT",
-      "VOICE": "Voice"
+      "VOICE": "Voice",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "Channel Preferences",
    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "Contact created",
            "CONTACT_UPDATED": "Contact updated",
            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "ODER"
    },
    "INPUT_PLACEHOLDER": "Wert eintragen",
+    "CONTACT_SEARCH_PLACEHOLDER": "Kontakte suchen",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Gleich",
      "not_equal_to": "Nicht gleich",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Bearbeiter Name",
      "INBOX_NAME": "Posteingangsname",
      "TEAM_NAME": "Teamname",
+      "CONTACT": "Kontakt",
      "CONVERSATION_IDENTIFIER": "Konversation-ID",
      "CAMPAIGN_NAME": "Kampagnenname",
      "LABELS": "Labels",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} Konversationen ausgewählt",
-    "AGENT_SELECT_LABEL": "Agent auswählen",
-    "ASSIGN_CONFIRMATION_LABEL": "Sind Sie sicher, {conversationCount} {conversationLabel} zuzuweisen",
-    "UNASSIGN_CONFIRMATION_LABEL": "Möchten Sie die Zuweisung von {conversationCount} {conversationLabel} wirklich aufheben?",
-    "GO_BACK_LABEL": "Zurück",
-    "ASSIGN_LABEL": "Zuordnen",
    "NONE": "Keine",
    "CLEAR_SELECTION": "Leeren",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Konversationen erfolgreich gelöst.",
    "RESOLVE_FAILED": "Konversationen konnten nicht gelöst werden. Bitte versuchen Sie es erneut.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Nur auf dieser Seite sichtbaren Konversationen sind ausgewählt.",
-    "AGENT_LIST_LOADING": "Agenten werden geladen",
    "UPDATE": {
      "CHANGE_STATUS": "Status ändern",
      "SNOOZE_UNTIL": "Erinnern",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Labels zuweisen",
-      "NO_LABELS_FOUND": "Keine Labels gefunden",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Ausgewählte Labels zuweisen",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Labels erfolgreich zugewiesen.",
-      "ASSIGN_FAILED": "Labels konnten nicht zugewiesen werden. Bitte versuchen Sie es erneut."
+      "ASSIGN_FAILED": "Labels konnten nicht zugewiesen werden. Bitte versuchen Sie es erneut.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Team auswählen",
      "NONE": "Keine",
-      "NO_TEAMS_AVAILABLE": "Es wurden noch keine Teams zu diesem Konto hinzugefügt.",
-      "ASSIGN_SELECTED_TEAMS": "Ausgewähltes Team zuweisen.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Teams erfolgreich zugewiesen.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Erledigt",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Erledigt",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Anruf",
    "CALL_INITIATED": "Calling the contact…",
    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Spracheingang wählen"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Labels zuweisen",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "Labels erfolgreich zugewiesen.",
    "ASSIGN_LABELS_FAILED": "Fehler beim Zuweisen der Labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Wählen Sie die Labels aus, die zu den ausgewählten Kontakten hinzugefügt werden sollen.",
    "NO_LABELS_FOUND": "Noch keine Labels vorhanden.",
    "SELECTED_COUNT": "{count} selected",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "Diese Nachricht wird nicht unterstützt. Sie können diese Nachricht in der Facebook-Messenger-App sehen.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "Diese Nachricht wird nicht unterstützt. Sie können diese Nachricht in der Instagram-App sehen.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "Nachricht erfolgreich gelöscht",
    "FAIL_DELETE_MESSSAGE": "Nachricht konnte nicht gelöscht werden! Versuchen Sie es erneut",
    "NO_RESPONSE": "Keine Antwort",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Ausgehender Anruf",
      "CALL_IN_PROGRESS": "Anruf läuft",
      "NO_ANSWER": "Keine Antwort",
+      "NO_ANSWER_OUTBOUND_LABEL": "Keine Antwort",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Entgangener Anruf",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Anruf beendet",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Noch nicht beantwortet",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "Sie antworteten",
      "YOU_ANSWERED": "Sie haben beantwortet",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Fall schließen",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "Schlummern bis morgen",
      "SNOOZED_UNTIL_NEXT_WEEK": "Schlummern bis nächste Woche",
      "SNOOZED_UNTIL_NEXT_REPLY": "Schlummern bis zur nächsten Antwort",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "Audio aufzeichnen",
      "TIP_AUDIORECORDER_PERMISSION": "Zugriff auf Audio zulassen",
      "TIP_AUDIORECORDER_ERROR": "Audio konnte nicht geöffnet werden",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "Zum Anhängen hierher ziehen und ablegen",
+      "IMAGE_UPLOAD_SUCCESS": "Bild erfolgreich hochgeladen",
      "START_AUDIO_RECORDING": "Audioaufzeichnung starten",
      "STOP_AUDIO_RECORDING": "Audioaufzeichnung stoppen",
      "COPILOT_THINKING": "Copilot denkt",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "Noch nicht beantwortet",
      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
      "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Verwerfen",
      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "Entwürfe",
        "ARCHIVE": "Archive",
        "TRANSLATE": "Übersetzen",
+        "MOVE_TO_CATEGORY": "Kategorie",
        "DELETE": "Löschen",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "Löschen",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "Make default",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "Löschen"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "Name"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "Neues Gebietsschema hinzufügen",
        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "Edit configuration"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Darstellung",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Entfernen"
+        },
+        "SAVE": "Save changes"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "Portal erfolgreich erstellt",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Authenticating with Meta",
          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Loading Facebook SDK...",
          "CANCELLED": "WhatsApp Signup was cancelled",
          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "Authentifizierung nicht abgeschlossen. Bitte starte den Prozess neu.",
          "SUCCESS_FALLBACK": "WhatsApp Business Account wurde erfolgreich konfiguriert",
          "MANUAL_FALLBACK": "Wenn Ihre Nummer bereits mit der WhatsApp Business Plattform (API) verbunden ist, oder wenn Sie als Technologieanbieter Ihre eigene Nummer an Bord haben, verwenden Sie bitte den {link} Flow",
-          "MANUAL_LINK_TEXT": "Manueller Einrichtungsablauf"
+          "MANUAL_LINK_TEXT": "Manueller Einrichtungsablauf",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "Wir konnten den WhatsApp-Kanal nicht speichern"
@@ -465,6 +467,10 @@
            "TITLE": "WhatsApp",
            "DESCRIPTION": "Support your customers on WhatsApp"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "E-Mail",
            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "Bot-Konfiguration",
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT",
-      "VOICE": "Voice"
+      "VOICE": "Voice",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "Channel Preferences",
    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Pre Chat Einstellungen aktualisieren"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "Kontakt erstellt",
            "CONTACT_UPDATED": "Kontakt aktualisiert",
            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "OR"
    },
    "INPUT_PLACEHOLDER": "Enter value",
+    "CONTACT_SEARCH_PLACEHOLDER": "Search contacts",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Ίσο με",
      "not_equal_to": "Όχι ίσο με",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Όνομα Κιβωτίου",
      "TEAM_NAME": "Όνομα ομάδας",
+      "CONTACT": "Επαφές",
      "CONVERSATION_IDENTIFIER": "Conversation identifier",
      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Ετικέτες",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} σινομιλίες επιλέχθηκαν",
-    "AGENT_SELECT_LABEL": "Επιλογή πράκτορα",
-    "ASSIGN_CONFIRMATION_LABEL": "Είσαστε σίγουροι ότι θέλετε να αντιστοιχίσετε {conversationCount} {conversationLabel} στον",
-    "UNASSIGN_CONFIRMATION_LABEL": "Είσαστε σίγουροι ότι θέλετε να αφαιρέσετε την αντιστοίχιση {conversationCount} {conversationLabel} στον;",
-    "GO_BACK_LABEL": "Πίσω",
-    "ASSIGN_LABEL": "Αντιστοίχιση",
    "NONE": "Κανένα",
    "CLEAR_SELECTION": "Clear",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Οι σινομιλίες επιλύθηκαν επιτυχώς.",
    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Επιλέχθηκαν μόνο οι σινομιλίες που φαίνονται στην σελίδα.",
-    "AGENT_LIST_LOADING": "Φόρτωση πρακτόρων",
    "UPDATE": {
      "CHANGE_STATUS": "Αλλαγή κατάστασης",
      "SNOOZE_UNTIL": "Αναβολή",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "Δεν βρέθηκαν ετικέτες",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Ανάθεση επιλεγμένων ετικετών",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση ετικετών.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Επιλογή ομάδας",
      "NONE": "Κανένα",
-      "NO_TEAMS_AVAILABLE": "Δεν έχουν προστεθεί ομάδες σε αυτόν τον λογαριασμό ακόμα.",
-      "ASSIGN_SELECTED_TEAMS": "Ανάθεση επιλεγμένης ομάδας.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Ολοκληρώθηκε",
          "SCHEDULED": "Scheduled"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Ολοκληρώθηκε",
          "SCHEDULED": "Scheduled"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Call",
    "CALL_INITIATED": "Calling the contact…",
    "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Ανάθεση Ετικετών",
+    "REMOVE_LABELS": "Remove Labels",
    "ASSIGN_LABELS_SUCCESS": "Επιτυχής ανάθεση ετικετών.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} selected",
@@ -62,6 +62,7 @@
    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
    "SUCCESS_DELETE_MESSAGE": "Το μήνυμα διαγράφηκε επιτυχώς",
    "FAIL_DELETE_MESSSAGE": "Δεν ήταν δυνατή η διαγραφή μηνύματος! Προσπαθήστε ξανά",
    "NO_RESPONSE": "Καμία ανταπόκριση",
@@ -79,13 +80,22 @@
      "OUTGOING_CALL": "Outgoing call",
      "CALL_IN_PROGRESS": "Call in progress",
      "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
      "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
      "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
      "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
      "THEY_ANSWERED": "They answered",
      "YOU_ANSWERED": "You answered",
      "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Επίλυση",
@@ -100,6 +110,12 @@
      "SNOOZED_UNTIL_TOMORROW": "Αναβλήθηκε μέχρι αύριο",
      "SNOOZED_UNTIL_NEXT_WEEK": "Αναβολή έως την επόμενη εβδομάδα",
      "SNOOZED_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
      "SLA_STATUS": {
        "FRT": "FRT {status}",
        "NRT": "NRT {status}",
@@ -215,7 +231,9 @@
      "TIP_AUDIORECORDER_ICON": "Εγγραφή ήχου",
      "TIP_AUDIORECORDER_PERMISSION": "Να επιτρέπεται η πρόσβαση στον ήχο",
      "TIP_AUDIORECORDER_ERROR": "Αδυναμία ανοίγματος ήχου",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
      "DRAG_DROP": "Σύρετε και αφήστε εδώ για επισύναψη",
+      "IMAGE_UPLOAD_SUCCESS": "Image uploaded successfully",
      "START_AUDIO_RECORDING": "Έναρξη ηχογράφησης",
      "STOP_AUDIO_RECORDING": "Διακοπή ηχογράφησης",
      "COPILOT_THINKING": "Ο Copilot σκέφτεται",
@@ -299,8 +317,13 @@
      "NOT_ANSWERED_YET": "Not answered yet",
      "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
      "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Dismiss",
      "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
    }
  },
  "EMAIL_TRANSCRIPT": {
@@ -607,9 +607,12 @@
        "DRAFT": "Πρόχειρο",
        "ARCHIVE": "Archive",
        "TRANSLATE": "Translate",
+        "MOVE_TO_CATEGORY": "Κατηγορία",
        "DELETE": "Διαγραφή",
        "STATUS_SUCCESS": "Articles updated successfully",
        "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
        "DELETE_CONFIRM": "Διαγραφή",
@@ -697,9 +700,27 @@
          "MAKE_DEFAULT": "Make default",
          "MOVE_TO_DRAFT": "Move to draft",
          "PUBLISH_LOCALE": "Publish locale",
+          "CUSTOMIZE_CONTENT": "Localize content",
          "DELETE": "Διαγραφή"
        }
      },
+      "CONTENT_DIALOG": {
+        "TITLE": "Localize content",
+        "DESCRIPTION": "Set values specific to this locale. Anything left blank falls back to the default locale.",
+        "NAME": {
+          "LABEL": "Όνομα"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale content updated successfully",
+          "ERROR_MESSAGE": "Unable to update locale content. Try again."
+        }
+      },
      "ADD_LOCALE_DIALOG": {
        "TITLE": "Προσθέστε μια νέα γλώσσα",
        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
@@ -866,6 +887,28 @@
        },
        "EDIT_CONFIGURATION": "Edit configuration"
      },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Διαγραφή"
+        },
+        "SAVE": "Save changes"
+      },
      "API": {
        "CREATE_PORTAL": {
          "SUCCESS_MESSAGE": "Ο φάκελος δημιουργήθηκε με επιτυχία",
@@ -308,6 +308,7 @@
          "AUTH_PROCESSING": "Authenticating with Meta",
          "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
          "PROCESSING": "Setting up your WhatsApp Business Account",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
          "LOADING_SDK": "Loading Facebook SDK...",
          "CANCELLED": "WhatsApp Signup was cancelled",
          "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
@@ -317,7 +318,8 @@
          "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
          "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
          "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "manual setup flow",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
        },
        "API": {
          "ERROR_MESSAGE": "Δεν ήμασταν σε θέση να αποθηκεύσουμε το κανάλι WhatsApp"
@@ -465,6 +467,10 @@
            "TITLE": "WhatsApp",
            "DESCRIPTION": "Support your customers on WhatsApp"
          },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
          "EMAIL": {
            "TITLE": "Email",
            "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
@@ -637,7 +643,8 @@
      "BOT_CONFIGURATION": "Ρυθμίσεις Bot",
      "ACCOUNT_HEALTH": "Account Health",
      "CSAT": "CSAT",
-      "VOICE": "Voice"
+      "VOICE": "Voice",
+      "CALLS": "Calls"
    },
    "VOICE_CONFIGURATION": {
      "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
      }
    },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
    "CHANNEL_PREFERENCES": "Channel Preferences",
    "WIDGET_FEATURES": "Widget features",
    "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
      "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
      "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
      "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
      "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
    },
    "HELP_CENTER": {
@@ -57,7 +57,8 @@
            "CONTACT_CREATED": "Contact created",
            "CONTACT_UPDATED": "Contact updated",
            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off",
+            "INBOX_UPDATED": "Inbox updated"
          }
        },
        "NAME": {
@@ -19,6 +19,8 @@
      "OR": "O"
    },
    "INPUT_PLACEHOLDER": "Introducir valor",
+    "CONTACT_SEARCH_PLACEHOLDER": "Buscar contactos",
+    "CONTACT_FALLBACK": "Contact #{id}",
    "OPERATOR_LABELS": {
      "equal_to": "Igual a",
      "not_equal_to": "No igual a",
@@ -49,6 +51,7 @@
      "ASSIGNEE_NAME": "Nombre Asignado",
      "INBOX_NAME": "Nombre de la bandeja de entrada",
      "TEAM_NAME": "Nombre del equipo",
+      "CONTACT": "Contacto",
      "CONVERSATION_IDENTIFIER": "Identificador de conversacion",
      "CAMPAIGN_NAME": "Nombre de Campaña",
      "LABELS": "Etiquetas",
@@ -1,11 +1,6 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "{conversationCount} conversaciones seleccionadas",
-    "AGENT_SELECT_LABEL": "Seleccionar agente",
-    "ASSIGN_CONFIRMATION_LABEL": "¿Está seguro que desea asignar {conversationCount} {conversationLabel} a",
-    "UNASSIGN_CONFIRMATION_LABEL": "¿Está seguro de desasignar {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Volver",
-    "ASSIGN_LABEL": "Asignar",
    "NONE": "Ninguna",
    "CLEAR_SELECTION": "Limpiar",
    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
    "RESOLVE_SUCCESFUL": "Conversaciones resueltas con éxito.",
    "RESOLVE_FAILED": "Error al resolver las conversaciones, inténtelo de nuevo.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Las conversaciones visibles en esta página sólo están seleccionadas.",
-    "AGENT_LIST_LOADING": "Cargando agentes",
    "UPDATE": {
      "CHANGE_STATUS": "Cambiar estado",
      "SNOOZE_UNTIL": "Posponer",
@@ -33,16 +27,16 @@
    },
    "LABELS": {
      "ASSIGN_LABELS": "Asignar etiqueta",
-      "NO_LABELS_FOUND": "No se encontraron etiquetas",
+      "REMOVE_LABELS": "Remove labels",
      "ASSIGN_SELECTED_LABELS": "Asignar etiquetas seleccionadas",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
      "ASSIGN_SUCCESFUL": "Etiquetas asignadas correctamente.",
-      "ASSIGN_FAILED": "Error al asignar etiquetas, inténtalo de nuevo."
+      "ASSIGN_FAILED": "Error al asignar etiquetas, inténtalo de nuevo.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Seleccionar equipo",
      "NONE": "Ninguna",
-      "NO_TEAMS_AVAILABLE": "Todavía no hay equipos añadidos a esta cuenta.",
-      "ASSIGN_SELECTED_TEAMS": "Asignar equipo seleccionado.",
      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
      "ASSIGN_SUCCESFUL": "Equipos asignados correctamente.",
@@ -88,6 +88,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Completado",
          "SCHEDULED": "Programado"
        },
@@ -146,6 +147,7 @@
      },
      "CARD": {
        "STATUS": {
+          "PROCESSING": "Processing",
          "COMPLETED": "Completado",
          "SCHEDULED": "Programado"
        },
@@ -63,6 +63,7 @@
    "CODE": "Code",
    "BULLET_LIST": "Bullet List",
    "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
  }
 }
@@ -20,6 +20,8 @@
    "CALL": "Llamar",
    "CALL_INITIATED": "Llamando al contacto…",
    "CALL_FAILED": "No se puede iniciar la llamada. Por favor, inténtelo de nuevo.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Solicitud de permiso de llamada al contacto enviada. Inténtalo de nuevo una vez que acepten.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Solicitud de permiso de llamada ya enviada recientemente. Inténtelo de nuevo una vez que el contacto acepte.",
    "CLICK_TO_EDIT": "Click to edit",
    "VOICE_INBOX_PICKER": {
      "TITLE": "Seleccionar un buzón de entrada"
@@ -583,8 +585,11 @@
  },
  "CONTACTS_BULK_ACTIONS": {
    "ASSIGN_LABELS": "Asignar etiquetas",
+    "REMOVE_LABELS": "Quitar etiquetas",
    "ASSIGN_LABELS_SUCCESS": "Etiquetas asignadas correctamente.",
    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Etiquetas removidas con éxito.",
+    "REMOVE_LABELS_FAILED": "Error al eliminar las etiquetas",
    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
    "NO_LABELS_FOUND": "No labels available yet.",
    "SELECTED_COUNT": "{count} selected",
--- a/Show More
+++ b/Show More