Merge remote-tracking branch 'origin/develop' into captain-message-generation-metadata

# Conflicts:
#	config/routes.rb
#	db/schema.rb
#	enterprise/app/models/enterprise/concerns/message.rb

.circleci/config.yml

@@ -144,7 +144,7 @@ jobs:
   # Backend tests with parallelization
   backend-tests:
     <<: *defaults
-    parallelism: 20
+    parallelism: 18
     steps:
       - checkout
       - node/install:

.env.example

@@ -272,9 +272,9 @@ AZURE_APP_SECRET=
 # ENABLE_SIDEKIQ_DEQUEUE_LOGGER=false
 
 
-# AI powered features
-## OpenAI key
-# OPENAI_API_KEY=
+# AI powered features (Captain)
+# The OpenAI API key and endpoint for Captain are not configured via .env.
+# Set them at Super Admin > App Configs > Captain (CAPTAIN_OPEN_AI_API_KEY, CAPTAIN_OPEN_AI_ENDPOINT).
 
 # Housekeeping/Performance related configurations
 # Set to true if you want to remove stale contact inboxes

AGENTS.md

@@ -43,13 +43,18 @@
 
 ## General Guidelines
 
-- MVP focus: Least code change, happy-path only
-- No unnecessary defensive programming
-- Ship the happy path first: limit guards/fallbacks to what production has proven necessary, then iterate
+- Prefer the smallest production-ready change that solves the current problem.
+- Build for the expected production path first. Do not add speculative guards, fallbacks, retries, or edge-case handling unless the caller can actually hit that case or production has proven it necessary.
+- When an impossible or misconfigured state would indicate a setup/deployment bug, let it fail loudly instead of silently skipping behavior.
+- For locked/internal configs that must exist in production, prefer direct reads (`find`, `find_by!`, required hash keys) over silent fallbacks.
+- Do not add validation or response checks unless the code uses the result or the check changes behavior meaningfully.
+- Prefer existing repo dependencies/client libraries over hand-rolled protocol code for auth, signing, parsing, or API plumbing.
+- Avoid one-use private helpers unless they hide real complexity or make the main flow meaningfully easier to read.
 - Prefer minimal, readable code over elaborate abstractions; clarity beats cleverness
 - Break down complex tasks into small, testable units
 - Iterate after confirmation
 - Avoid writing specs unless explicitly asked
+- In specs, avoid custom helper methods for setup/data. Prefer `let` values and direct per-example setup; only add a helper when it removes meaningful repeated complexity.
 - Remove dead/unreachable/unused code
 - Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs

Gemfile

@@ -195,7 +195,7 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.10.0'
+gem 'ai-agents', '>= 0.12.0'
 
 # TODO: Move this gem as a dependency of ai-agents
 gem 'ruby_llm', '>= 1.14.1'

Gemfile.lock

@@ -126,7 +126,7 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.10.0)
+    ai-agents (0.12.0)
       ruby_llm (~> 1.14)
     annotaterb (4.20.0)
       activerecord (>= 6.0.0)
@@ -198,7 +198,7 @@ GEM
     crack (1.0.0)
       bigdecimal
       rexml
-    crass (1.0.6)
+    crass (1.0.7)
     cronex (0.15.0)
       tzinfo
       unicode (>= 0.4.4.5)
@@ -570,7 +570,7 @@ GEM
     minitest (5.25.5)
     mock_redis (0.36.0)
       ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.8.3)
     multi_json (1.15.0)
     multi_xml (0.9.1)
       bigdecimal (>= 3.1, < 5)
@@ -1058,7 +1058,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.10.0)
+  ai-agents (>= 0.12.0)
   annotaterb
   attr_extras
   audited (~> 5.4, >= 5.4.1)

app/builders/messages/facebook/message_builder.rb

@@ -91,15 +91,17 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
 
   def fallback_params(attachment)
     {
-      fallback_title: attachment['title'],
+      fallback_title: attachment['title'] || attachment.dig('payload', 'title'),
       external_url: attachment['url'] || attachment.dig('payload', 'url')
     }
   end
 
   # Facebook shared posts point to page URLs, not downloadable media URLs.
+  # Both `share` and `post` attachment types carry a page URL rather than a media file,
+  # so map them to `fallback` (which keeps the title/link without attempting a download).
   # Keep this Facebook-only so Messenger/Instagram share attachments still use the parent media handling.
   def normalize_file_type(type)
-    return :fallback if type.to_sym == :share
+    return :fallback if [:share, :post].include?(type.to_sym)
 
     super
   end

app/builders/v2/reports/drilldown_builder.rb

@@ -0,0 +1,213 @@
+class V2::Reports::DrilldownBuilder
+  include DateRangeHelper
+  include TimezoneHelper
+
+  DEFAULT_GROUP_BY = 'day'.freeze
+  DEFAULT_PAGE = 1
+  DEFAULT_PER_PAGE = 25
+  MAX_PER_PAGE = 100
+  SUPPORTED_GROUP_BY = %w[hour day week month year].freeze
+  SUPPORTED_DIMENSION_TYPES = %w[account inbox agent label team].freeze
+  MESSAGE_METRICS = {
+    'incoming_messages_count' => :incoming,
+    'outgoing_messages_count' => :outgoing
+  }.freeze
+  MESSAGE_EVENT_METRICS = %w[avg_first_response_time reply_time].freeze
+
+  pattr_initialize :account, :params
+
+  def self.supported_dimension_type?(type) = SUPPORTED_DIMENSION_TYPES.include?((type.presence || 'account').to_s)
+
+  def build
+    records = paginated_records.to_a
+    { meta: meta, payload: records.map { |record| record_serializer(records).serialize(record) } }
+  end
+
+  private
+
+  def meta
+    {
+      metric: metric,
+      record_type: record_type,
+      bucket: {
+        since: bucket_range.begin.to_i,
+        until: bucket_range.end.to_i
+      },
+      current_page: current_page,
+      per_page: per_page,
+      total_count: paginated_records.total_count,
+      conversation_count: conversation_count
+    }
+  end
+
+  def conversation_count
+    return paginated_records.total_count if conversation_metric?
+
+    drilldown_scope.except(:includes).reorder(nil).distinct.count(:conversation_id)
+  end
+
+  def paginated_records
+    @paginated_records ||= drilldown_scope.page(current_page).per(per_page)
+  end
+
+  def drilldown_scope
+    if message_metric?
+      message_scope
+    elsif conversation_metric?
+      conversation_scope
+    else
+      reporting_event_scope
+    end
+  end
+
+  def message_scope
+    scope.messages
+         .where(account_id: account.id, created_at: bucket_range)
+         .public_send(MESSAGE_METRICS.fetch(metric))
+         .includes(:sender, conversation: [:assignee, :contact, :inbox])
+         .reorder(created_at: :desc)
+  end
+
+  def conversation_scope
+    scope.conversations
+         .where(account_id: account.id, created_at: bucket_range)
+         .includes(:assignee, :contact, :inbox)
+         .order(created_at: :desc)
+  end
+
+  def reporting_event_scope
+    events = scope.reporting_events
+                  .where(account_id: account.id, name: raw_event_name, created_at: bucket_range)
+                  .includes(:user, :inbox, conversation: [:assignee, :contact, :inbox])
+                  .order(created_at: :desc)
+
+    if raw_count_strategy == :exclude_bot_handoffs
+      events = events.where.not(conversation_id: bot_handoff_conversation_ids_subquery)
+    elsif raw_count_strategy == :distinct_conversation
+      events = events.where(id: distinct_conversation_event_ids(events))
+    end
+
+    events
+  end
+
+  def bot_handoff_conversation_ids_subquery
+    scope.reporting_events
+         .where(account_id: account.id, name: :conversation_bot_handoff, created_at: range)
+         .where.not(conversation_id: nil)
+         .select(:conversation_id)
+  end
+
+  def distinct_conversation_event_ids(events)
+    events.reorder(nil)
+          .where.not(conversation_id: nil)
+          .select('MAX(reporting_events.id)')
+          .group(:conversation_id)
+  end
+
+  def record_serializer(records)
+    @record_serializer ||= V2::Reports::DrilldownRecordSerializer.new(
+      account,
+      metric,
+      use_business_hours?,
+      records
+    )
+  end
+
+  def bucket_range
+    @bucket_range ||= begin
+      bucket_start = Time.zone.at(params[:bucket_timestamp].to_i).in_time_zone(timezone)
+      bucket_end = bucket_end_for(bucket_start)
+      requested_start = Time.zone.at(params[:since].to_i)
+      requested_end = Time.zone.at(params[:until].to_i)
+
+      [bucket_start, requested_start].max...[bucket_end, requested_end].min
+    end
+  end
+
+  def bucket_end_for(bucket_start)
+    {
+      'hour' => bucket_start + 1.hour,
+      'day' => bucket_start + 1.day,
+      'week' => bucket_start + 1.week,
+      'month' => bucket_start + 1.month,
+      'year' => bucket_start + 1.year
+    }.fetch(group_by)
+  end
+
+  def scope
+    case dimension_type
+    when 'account' then account
+    when 'inbox' then inbox
+    when 'agent' then user
+    when 'label' then label
+    when 'team' then team
+    else
+      raise ArgumentError, "Unsupported drilldown dimension type: #{dimension_type}"
+    end
+  end
+
+  def inbox = @inbox ||= account.inboxes.find(params[:id])
+
+  def user = @user ||= account.users.find(params[:id])
+
+  def label = @label ||= account.labels.find(params[:id])
+
+  def team = @team ||= account.teams.find(params[:id])
+
+  def metric
+    params[:metric].to_s
+  end
+
+  def report_metric
+    @report_metric ||= Reports::ReportMetricRegistry.fetch(metric)
+  end
+
+  def raw_event_name
+    report_metric&.raw_event_name
+  end
+
+  def raw_count_strategy
+    report_metric&.raw_count_strategy
+  end
+
+  def record_type
+    return 'message' if message_metric? || MESSAGE_EVENT_METRICS.include?(metric)
+
+    'conversation'
+  end
+
+  def message_metric?
+    MESSAGE_METRICS.key?(metric)
+  end
+
+  def conversation_metric?
+    metric == 'conversations_count'
+  end
+
+  def dimension_type
+    (params[:type].presence || 'account').to_s
+  end
+
+  def group_by
+    @group_by ||= SUPPORTED_GROUP_BY.include?(params[:group_by].to_s) ? params[:group_by].to_s : DEFAULT_GROUP_BY
+  end
+
+  def timezone
+    @timezone ||= timezone_name_from_offset(params[:timezone_offset])
+  end
+
+  def current_page
+    [params[:page].to_i, DEFAULT_PAGE].max
+  end
+
+  def per_page
+    requested_per_page = params[:per_page].to_i
+    requested_per_page = DEFAULT_PER_PAGE if requested_per_page <= 0
+
+    [requested_per_page, MAX_PER_PAGE].min
+  end
+
+  def use_business_hours?
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+  end
+end

app/builders/v2/reports/drilldown_record_serializer.rb

@@ -0,0 +1,199 @@
+class V2::Reports::DrilldownRecordSerializer
+  MESSAGE_EVENT_METRICS = %w[avg_first_response_time reply_time].freeze
+
+  attr_reader :account, :metric, :use_business_hours, :records
+
+  def initialize(account, metric, use_business_hours, records = [])
+    @account = account
+    @metric = metric
+    @use_business_hours = use_business_hours
+    @records = records
+  end
+
+  def serialize(record)
+    return serialize_message(record) if record.is_a?(Message)
+    return serialize_conversation_event(record) if record.is_a?(ReportingEvent)
+
+    serialize_conversation(record)
+  end
+
+  private
+
+  def serialize_message(message, metric_value: nil, occurred_at: nil)
+    {
+      record_type: 'message',
+      conversation: conversation_attributes(message.conversation),
+      message: message_attributes(message),
+      metric_value: metric_value,
+      occurred_at: (occurred_at || message.created_at).to_i
+    }
+  end
+
+  def serialize_conversation_event(event)
+    inferred_message = inferred_message_for(event)
+    if inferred_message.present?
+      return serialize_message(
+        inferred_message,
+        metric_value: event_metric_value(event),
+        occurred_at: event_timestamp(event)
+      )
+    end
+
+    serialize_conversation(
+      event.conversation,
+      metric_value: event_metric_value(event),
+      occurred_at: event_timestamp(event),
+      event_name: event.name
+    )
+  end
+
+  def serialize_conversation(conversation, metric_value: nil, occurred_at: nil, event_name: nil)
+    serialized_record = {
+      record_type: 'conversation',
+      conversation: conversation_attributes(conversation),
+      message: nil,
+      metric_value: metric_value,
+      occurred_at: (occurred_at || conversation&.created_at)&.to_i
+    }
+    serialized_record[:event_name] = event_name if event_name.present?
+    serialized_record
+  end
+
+  def conversation_attributes(conversation)
+    return {} if conversation.blank?
+
+    {
+      id: conversation.id,
+      display_id: conversation.display_id,
+      contact_id: conversation.contact_id,
+      contact_name: conversation.contact&.name,
+      inbox_id: conversation.inbox_id,
+      inbox_name: conversation.inbox&.name,
+      assignee_id: conversation.assignee_id,
+      assignee_name: conversation.assignee&.name,
+      status: conversation.status,
+      created_at: conversation.created_at.to_i,
+      last_activity_at: conversation.last_activity_at.to_i,
+      last_message: last_message_attributes(conversation)
+    }
+  end
+
+  def message_attributes(message)
+    {
+      id: message.id,
+      content: message.content,
+      message_type: message.message_type,
+      sender_name: message.sender&.try(:name),
+      created_at: message.created_at.to_i
+    }
+  end
+
+  def last_message_attributes(conversation)
+    message = latest_messages_by_conversation_id[conversation.id]
+    return if message.blank?
+
+    message_attributes(message)
+  end
+
+  def inferred_message_for(event)
+    return unless MESSAGE_EVENT_METRICS.include?(metric)
+    return if event.conversation.blank? || event.event_end_time.blank?
+
+    inferred_messages_by_event_id[event.id]
+  end
+
+  def first_response_event_with_user?(event)
+    metric == 'avg_first_response_time' && event.user_id.present?
+  end
+
+  def message_inference_range(event)
+    (event.event_end_time - 1.second)..(event.event_end_time + 1.second)
+  end
+
+  def event_metric_value(event)
+    use_business_hours ? event.value_in_business_hours : event.value
+  end
+
+  def event_timestamp(event)
+    event.event_end_time || event.created_at
+  end
+
+  def latest_messages_by_conversation_id
+    @latest_messages_by_conversation_id ||= if conversation_ids.blank?
+                                              {}
+                                            else
+                                              latest_messages.index_by(&:conversation_id)
+                                            end
+  end
+
+  def latest_messages
+    Message
+      .where(account_id: account.id, conversation_id: conversation_ids)
+      .where.not(message_type: :activity)
+      .select('DISTINCT ON (messages.conversation_id) messages.*')
+      .reorder(Arel.sql('messages.conversation_id, messages.created_at DESC, messages.id DESC'))
+      .includes(:sender)
+  end
+
+  def inferred_messages_by_event_id
+    @inferred_messages_by_event_id ||= inference_events.each_with_object({}) do |event, messages_by_event_id|
+      messages_by_event_id[event.id] = inferred_message_candidates.find do |message|
+        message_matches_event?(message, event)
+      end
+    end
+  end
+
+  def inferred_message_candidates
+    @inferred_message_candidates ||= if inference_events.blank?
+                                       []
+                                     else
+                                       inferred_messages.to_a
+                                     end
+  end
+
+  def inferred_messages
+    Message
+      .where(account_id: account.id, conversation_id: inference_events.map(&:conversation_id).uniq)
+      .where(created_at: inference_time_range)
+      .where(message_type: %i[outgoing template])
+      .includes(:sender)
+      .reorder(created_at: :desc, id: :desc)
+  end
+
+  def message_matches_event?(message, event)
+    message.conversation_id == event.conversation_id &&
+      message.created_at.between?(
+        message_inference_range(event).begin,
+        message_inference_range(event).end
+      ) &&
+      message_sender_matches_event?(message, event)
+  end
+
+  def message_sender_matches_event?(message, event)
+    return true unless first_response_event_with_user?(event)
+
+    message.sender_id == event.user_id && message.sender_type == 'User'
+  end
+
+  def inference_time_range
+    event_end_times = inference_events.map(&:event_end_time)
+
+    (event_end_times.min - 1.second)..(event_end_times.max + 1.second)
+  end
+
+  def inference_events
+    @inference_events ||= records.select do |record|
+      record.is_a?(ReportingEvent) && record.conversation_id.present? && record.event_end_time.present?
+    end
+  end
+
+  def conversation_ids
+    @conversation_ids ||= records.filter_map { |record| conversation_id_for(record) }.uniq
+  end
+
+  def conversation_id_for(record)
+    return record.conversation_id if record.is_a?(Message) || record.is_a?(ReportingEvent)
+
+    record.id
+  end
+end

app/controllers/api/v1/accounts/articles_controller.rb

@@ -40,8 +40,8 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   end
 
   def reorder
-    Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
-    head :ok
+    positions = Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
+    render json: { positions: positions }
   end
 
   private

app/controllers/api/v1/accounts/assignment_policies_controller.rb

@@ -30,7 +30,8 @@ class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseC
   def assignment_policy_params
     params.require(:assignment_policy).permit(
       :name, :description, :assignment_order, :conversation_priority,
-      :fair_distribution_limit, :fair_distribution_window, :enabled
+      :fair_distribution_limit, :fair_distribution_window, :enabled,
+      :exclude_older_than_hours
     )
   end
 end

app/controllers/api/v1/accounts/captain/preferences_controller.rb

@@ -8,8 +8,8 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
 
   def update
     params_to_update = captain_params
-    @current_account.captain_models = params_to_update[:captain_models] if params_to_update[:captain_models]
-    @current_account.captain_features = params_to_update[:captain_features] if params_to_update[:captain_features]
+    @current_account.captain_models = params_to_update[:captain_models] if params_to_update.key?(:captain_models)
+    @current_account.captain_features = params_to_update[:captain_features] if params_to_update.key?(:captain_features)
     @current_account.save!
 
     render json: preferences_payload
@@ -38,7 +38,7 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
 
   def merged_captain_models
     existing_models = @current_account.captain_models || {}
-    existing_models.merge(permitted_captain_models)
+    existing_models.merge(permitted_captain_models).compact_blank.presence
   end
 
   def merged_captain_features
@@ -47,29 +47,30 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
   end
 
   def permitted_captain_models
-    params.require(:captain_models).permit(
-      :editor, :assistant, :copilot, :label_suggestion,
-      :audio_transcription, :help_center_search
-    ).to_h.stringify_keys
+    params.require(:captain_models).permit(*captain_feature_keys).to_h.stringify_keys
   end
 
   def permitted_captain_features
-    params.require(:captain_features).permit(
-      :editor, :assistant, :copilot, :label_suggestion,
-      :audio_transcription, :help_center_search
-    ).to_h.stringify_keys
+    params.require(:captain_features).permit(*captain_feature_keys).to_h.stringify_keys
+  end
+
+  def captain_feature_keys
+    Llm::Models.feature_keys.map(&:to_sym)
   end
 
   def features_with_account_preferences
     preferences = Current.account.captain_preferences
     account_features = preferences[:features] || {}
-    account_models = preferences[:models] || {}
 
     Llm::Models.feature_keys.index_with do |feature_key|
       config = Llm::Models.feature_config(feature_key)
+      route = Llm::FeatureRouter.resolve(feature: feature_key, account: Current.account)
       config.merge(
         enabled: account_features[feature_key] == true,
-        selected: account_models[feature_key] || config[:default]
+        model: route[:model],
+        selected: route[:model],
+        provider: route[:provider],
+        source: route[:source]
       )
     end
   end

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -52,6 +52,9 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
     end
 
     render json: { content: translated_content }
+  rescue Google::Cloud::Error => e
+    # `details` carries the clean human message; `message` includes gRPC debug noise
+    render_could_not_create_error(e.details.presence || e.message)
   end
 
   private

app/controllers/api/v1/accounts/integrations/dyte_controller.rb

@@ -15,7 +15,7 @@ class Api::V1::Accounts::Integrations::DyteController < Api::V1::Accounts::BaseC
     end
 
     render_response(
-      dyte_processor_service.add_participant_to_meeting(@message.content_attributes['data']['meeting_id'], Current.user)
+      dyte_processor_service.add_participant_to_meeting(@message.content_attributes['data']['meeting_id'], Current.user, @message)
     )
   end
 

app/controllers/api/v1/accounts/onboardings_controller.rb

@@ -1,17 +1,19 @@
 class Api::V1::Accounts::OnboardingsController < Api::V1::Accounts::BaseController
   before_action :check_admin_authorization?
 
+  ONBOARDING_STEP_KEY = 'onboarding_step'.freeze
+  STEP_ACCOUNT_DETAILS = 'account_details'.freeze
+  STEP_INBOX_SETUP = 'inbox_setup'.freeze
+  ONBOARDING_STEPS = [STEP_ACCOUNT_DETAILS, STEP_INBOX_SETUP].freeze
+
   def update
+    return render json: { error: 'Invalid onboarding step' }, status: :unprocessable_entity unless ONBOARDING_STEPS.include?(params[:onboarding_step])
+
     @account = Current.account
-    finalize = finalizing_account_details?
-
-    @account.assign_attributes(account_params)
-    @account.custom_attributes.merge!(custom_attributes_params)
-    @account.custom_attributes.delete('onboarding_step') if finalize
-    @account.save!
-
-    # TODO: re-enable when the help center generation UI is ready to surface progress
-    # Onboarding::HelpCenterCreationService.new(@account, Current.user).perform if finalize && website.present?
+    # The client declares the step it is completing; `account_details` runs
+    # `complete_account_details`, and so on. The known-step guard above keeps the
+    # client value from `send`-ing an arbitrary method.
+    send("complete_#{params[:onboarding_step]}")
 
     render 'api/v1/accounts/update', format: :json
   end
@@ -22,12 +24,48 @@ class Api::V1::Accounts::OnboardingsController < Api::V1::Accounts::BaseControll
 
   private
 
-  def finalizing_account_details?
-    @account.custom_attributes['onboarding_step'] == 'account_details'
+  def complete_account_details
+    # Only act while the cursor still points here, so a stale replay after
+    # onboarding finished can't re-enter it.
+    return unless current_step == STEP_ACCOUNT_DETAILS
+
+    @account.assign_attributes(account_params)
+    @account.custom_attributes.merge!(custom_attributes_params)
+
+    # inbox_setup is a cloud-only step (DEPLOYMENT_ENV config, not a hardcoded
+    # environment check); self-hosted finishes onboarding here.
+    if ChatwootApp.chatwoot_cloud?
+      move_to_step(STEP_INBOX_SETUP)
+      create_onboarding_inboxes
+    else
+      finish_onboarding
+    end
   end
 
-  def website
-    custom_attributes_params[:website]
+  def complete_inbox_setup
+    # Only finalize while the cursor still points here, so a stale or out-of-order
+    # request can't end onboarding early. Replays are no-ops.
+    return unless current_step == STEP_INBOX_SETUP
+
+    finish_onboarding
+  end
+
+  def current_step
+    @account.custom_attributes[ONBOARDING_STEP_KEY]
+  end
+
+  def move_to_step(step)
+    @account.custom_attributes[ONBOARDING_STEP_KEY] = step
+    @account.save!
+  end
+
+  def finish_onboarding
+    @account.custom_attributes.delete(ONBOARDING_STEP_KEY)
+    @account.save!
+  end
+
+  def create_onboarding_inboxes
+    Onboarding::WebWidgetCreationService.new(@account, Current.user).perform
   end
 
   def account_params

app/controllers/api/v1/accounts/teams_controller.rb

@@ -29,6 +29,6 @@ class Api::V1::Accounts::TeamsController < Api::V1::Accounts::BaseController
   end
 
   def team_params
-    params.require(:team).permit(:name, :description, :allow_auto_assign)
+    params.require(:team).permit(:name, :description, :allow_auto_assign, :icon, :icon_color)
   end
 end

app/controllers/api/v1/widget/integrations/dyte_controller.rb

@@ -10,7 +10,8 @@ class Api::V1::Widget::Integrations::DyteController < Api::V1::Widget::BaseContr
 
     response = dyte_processor_service.add_participant_to_meeting(
       @message.content_attributes['data']['meeting_id'],
-      @conversation.contact
+      @conversation.contact,
+      @message
     )
     render_response(response)
   end

app/controllers/api/v2/accounts/reports_controller.rb

@@ -51,6 +51,13 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     generate_csv('conversation_traffic_reports', 'api/v2/accounts/reports/conversation_traffic')
   end
 
+  def drilldown
+    return head :unauthorized unless Current.account_user.administrator?
+    return head :unprocessable_entity unless valid_drilldown_params?
+
+    render json: V2::Reports::DrilldownBuilder.new(Current.account, drilldown_params).build
+  end
+
   def conversations
     return head :unprocessable_entity if params[:type].blank?
 
@@ -133,6 +140,22 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
                         })
   end
 
+  def drilldown_params
+    permitted_params = params.permit(
+      :metric, :id, :since, :until, :group_by, :timezone_offset, :bucket_timestamp, :page, :per_page
+    ).to_h.symbolize_keys
+    permitted_params.merge(
+      type: (params[:type].presence || 'account').to_sym,
+      business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+    )
+  end
+
+  def valid_drilldown_params?
+    %i[metric bucket_timestamp since until].all? { |param| params[param].present? } &&
+      Reports::ReportMetricRegistry.supported?(params[:metric]) &&
+      V2::Reports::DrilldownBuilder.supported_dimension_type?(params[:type]) && Reports::DrilldownTimestampValidator.valid?(params)
+  end
+
   def conversation_params
     {
       type: params[:type].to_sym,

app/controllers/concerns/portal_home_data.rb

@@ -0,0 +1,29 @@
+module PortalHomeData
+  extend ActiveSupport::Concern
+
+  private
+
+  def load_home_data
+    base_articles = @portal.articles.published.where(locale: @locale).includes(:author, :category)
+    @visible_categories = @portal.categories
+                                 .where(locale: @locale)
+                                 .joins(:articles).where(articles: { status: :published })
+                                 .order(position: :asc)
+                                 .group('categories.id')
+    @popular_topics = @visible_categories.first(3)
+    @featured = base_articles.order_by_views.limit(6)
+    @category_contributors = build_category_contributors(@visible_categories)
+  end
+
+  def build_category_contributors(categories)
+    category_ids = categories.map(&:id)
+    return {} if category_ids.empty?
+
+    @portal.articles
+           .published
+           .where(locale: @locale, category_id: category_ids)
+           .includes(:author)
+           .group_by(&:category_id)
+           .transform_values { |articles| articles.filter_map(&:author).uniq.first(3) }
+  end
+end

app/controllers/dashboard_controller.rb

@@ -1,5 +1,6 @@
 class DashboardController < ActionController::Base
   include SwitchLocale
+  include PortalHomeData
 
   GLOBAL_CONFIG_KEYS = %w[
     LOGO
@@ -63,6 +64,10 @@ class DashboardController < ActionController::Base
     return unless @portal
 
     @locale = @portal.default_locale
+    if @portal.layout == 'documentation'
+      request.variant = :documentation
+      load_home_data
+    end
     render 'public/api/v1/portals/show', layout: 'portal', portal: @portal and return
   end
 

app/controllers/public/api/v1/portals/base_controller.rb

@@ -39,9 +39,11 @@ class Public::Api::V1::Portals::BaseController < PublicController
   end
 
   def switch_locale_with_portal(&)
-    @locale = validate_and_get_locale(params[:locale])
+    # Keep @locale as the portal's own locale code (e.g. th_TH) for content queries,
+    # while UI translations fall back to an available I18n locale (e.g. th).
+    @locale = params[:locale]
 
-    I18n.with_locale(@locale, &)
+    I18n.with_locale(validate_and_get_locale(@locale), &)
   end
 
   def switch_locale_with_article(&)
@@ -49,13 +51,12 @@ class Public::Api::V1::Portals::BaseController < PublicController
     Rails.logger.info "Article: not found for slug: #{params[:article_slug]}"
     render_404 && return if article.blank?
 
-    article_locale = if article.category.present?
-                       article.category.locale
-                     else
-                       article.locale
-                     end
-    @locale = validate_and_get_locale(article_locale)
-    I18n.with_locale(@locale, &)
+    @locale = if article.category.present?
+                article.category.locale
+              else
+                article.locale
+              end
+    I18n.with_locale(validate_and_get_locale(@locale), &)
   end
 
   def allow_iframe_requests

app/controllers/public/api/v1/portals_controller.rb

@@ -1,4 +1,6 @@
 class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseController
+  include PortalHomeData
+
   before_action :ensure_custom_domain_request, only: [:show]
   before_action :redirect_to_portal_with_locale, only: [:show]
   before_action :portal
@@ -31,28 +33,4 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
     portal
     redirect_to "/hc/#{@portal.slug}/#{@portal.default_locale}"
   end
-
-  def load_home_data
-    base_articles = @portal.articles.published.where(locale: @locale).includes(:author, :category)
-    @visible_categories = @portal.categories
-                                 .where(locale: @locale)
-                                 .joins(:articles).where(articles: { status: :published })
-                                 .order(position: :asc)
-                                 .group('categories.id')
-    @popular_topics = @visible_categories.first(3)
-    @featured = base_articles.order_by_views.limit(6)
-    @category_contributors = build_category_contributors(@visible_categories)
-  end
-
-  def build_category_contributors(categories)
-    category_ids = categories.map(&:id)
-    return {} if category_ids.empty?
-
-    @portal.articles
-           .published
-           .where(locale: @locale, category_id: category_ids)
-           .includes(:author)
-           .group_by(&:category_id)
-           .transform_values { |articles| articles.filter_map(&:author).uniq.first(3) }
-  end
 end

app/controllers/super_admin/accounts_controller.rb

@@ -35,7 +35,8 @@ class SuperAdmin::AccountsController < SuperAdmin::ApplicationController
   #
   def resource_params
     permitted_params = super
-    permitted_params[:limits] = permitted_params[:limits].to_h.compact
+    permitted_params[:limits] = permitted_params[:limits].to_h.compact if permitted_params.key?(:limits)
+    permitted_params[:captain_models] = permitted_params[:captain_models].to_h.compact_blank.presence if permitted_params.key?(:captain_models)
     permitted_params[:selected_feature_flags] = params[:enabled_features].keys.map(&:to_sym) if params[:enabled_features].present?
     permitted_params
   end

app/dashboards/account_dashboard.rb

@@ -18,6 +18,7 @@ class AccountDashboard < Administrate::BaseDashboard
 
                                  # Add all_features last so it appears after manually_managed_features
                                  attributes[:all_features] = AccountFeaturesField
+                                 attributes[:captain_models] = CaptainModelOverridesField
 
                                  attributes
                                else
@@ -57,6 +58,7 @@ class AccountDashboard < Administrate::BaseDashboard
                                       attrs = %i[custom_attributes limits]
                                       attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
                                       attrs << :all_features
+                                      attrs << :captain_models
                                       attrs
                                     else
                                       []
@@ -79,6 +81,7 @@ class AccountDashboard < Administrate::BaseDashboard
                                  attrs = %i[limits]
                                  attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
                                  attrs << :all_features
+                                 attrs << :captain_models
                                  attrs
                                else
                                  []
@@ -117,7 +120,7 @@ class AccountDashboard < Administrate::BaseDashboard
   # to prevent an error from being raised (wrong number of arguments)
   # Reference: https://github.com/thoughtbot/administrate/pull/2356/files#diff-4e220b661b88f9a19ac527c50d6f1577ef6ab7b0bed2bfdf048e22e6bfa74a05R204
   def permitted_attributes(action)
-    attrs = super + [limits: {}]
+    attrs = super + [limits: {}, captain_models: {}]
 
     # Add manually_managed_features to permitted attributes only for Chatwoot Cloud
     attrs << { manually_managed_features: [] } if ChatwootApp.chatwoot_cloud?

app/javascript/dashboard/api/captain/messageGenerations.js

@@ -0,0 +1,9 @@
+import ApiClient from '../ApiClient';
+
+class MessageGenerations extends ApiClient {
+  constructor() {
+    super('captain/message_generations', { accountScoped: true });
+  }
+}
+
+export default new MessageGenerations();

app/javascript/dashboard/api/reports.js

@@ -31,6 +31,42 @@ class ReportsAPI extends ApiClient {
     });
   }
 
+  getDrilldown({
+    metric,
+    bucketTimestamp,
+    from,
+    to,
+    type = 'account',
+    id,
+    groupBy,
+    businessHours,
+    page,
+    perPage,
+    signal,
+  }) {
+    const requestConfig = {
+      params: {
+        metric,
+        bucket_timestamp: bucketTimestamp,
+        since: from,
+        until: to,
+        type,
+        id,
+        group_by: groupBy,
+        business_hours: businessHours,
+        timezone_offset: getTimeOffset(),
+        page,
+        per_page: perPage,
+      },
+    };
+
+    if (signal) {
+      requestConfig.signal = signal;
+    }
+
+    return axios.get(`${this.url}/drilldown`, requestConfig);
+  }
+
   // eslint-disable-next-line default-param-last
   getSummary(since, until, type = 'account', id, groupBy, businessHours) {
     return axios.get(`${this.url}/summary`, {

app/javascript/dashboard/api/specs/reports.spec.js

@@ -1,6 +1,8 @@
 import reportsAPI from '../reports';
 import ApiClient from '../ApiClient';
 
+const timezoneOffset = () => -new Date().getTimezoneOffset() / 60;
+
 describe('#Reports API', () => {
   it('creates correct instance', () => {
     expect(reportsAPI).toBeInstanceOf(ApiClient);
@@ -11,6 +13,7 @@ describe('#Reports API', () => {
     expect(reportsAPI).toHaveProperty('update');
     expect(reportsAPI).toHaveProperty('delete');
     expect(reportsAPI).toHaveProperty('getReports');
+    expect(reportsAPI).toHaveProperty('getDrilldown');
     expect(reportsAPI).toHaveProperty('getSummary');
     expect(reportsAPI).toHaveProperty('getAgentReports');
     expect(reportsAPI).toHaveProperty('getLabelReports');
@@ -42,11 +45,14 @@ describe('#Reports API', () => {
       });
       expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports', {
         params: {
+          business_hours: undefined,
+          group_by: undefined,
+          id: undefined,
           metric: 'conversations_count',
           since: 1621103400,
           until: 1621621800,
           type: 'account',
-          timezone_offset: -0,
+          timezone_offset: timezoneOffset(),
         },
       });
     });
@@ -59,13 +65,70 @@ describe('#Reports API', () => {
           group_by: undefined,
           id: undefined,
           since: 1621103400,
-          timezone_offset: -0,
+          timezone_offset: timezoneOffset(),
           type: 'account',
           until: 1621621800,
         },
       });
     });
 
+    it('#getDrilldown', () => {
+      reportsAPI.getDrilldown({
+        metric: 'incoming_messages_count',
+        bucketTimestamp: 1621103400,
+        from: 1621103400,
+        to: 1621621800,
+        type: 'inbox',
+        id: 1,
+        groupBy: 'day',
+        businessHours: false,
+        page: 2,
+        perPage: 25,
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/drilldown', {
+        params: {
+          metric: 'incoming_messages_count',
+          bucket_timestamp: 1621103400,
+          since: 1621103400,
+          until: 1621621800,
+          type: 'inbox',
+          id: 1,
+          group_by: 'day',
+          business_hours: false,
+          timezone_offset: timezoneOffset(),
+          page: 2,
+          per_page: 25,
+        },
+      });
+    });
+
+    it('#getDrilldown with abort signal', () => {
+      const controller = new AbortController();
+
+      reportsAPI.getDrilldown({
+        metric: 'incoming_messages_count',
+        bucketTimestamp: 1621103400,
+        signal: controller.signal,
+      });
+
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v2/reports/drilldown', {
+        params: {
+          metric: 'incoming_messages_count',
+          bucket_timestamp: 1621103400,
+          since: undefined,
+          until: undefined,
+          type: 'account',
+          id: undefined,
+          group_by: undefined,
+          business_hours: undefined,
+          timezone_offset: timezoneOffset(),
+          page: undefined,
+          per_page: undefined,
+        },
+        signal: controller.signal,
+      });
+    });
+
     it('#getAgentReports', () => {
       reportsAPI.getAgentReports({
         from: 1621103400,

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue

@@ -16,6 +16,10 @@ const props = defineProps({
     type: Array,
     required: true,
   },
+  contact: {
+    type: Object,
+    required: true,
+  },
 });
 
 const { t } = useI18n();
@@ -49,7 +53,9 @@ const unreadMessagesCount = computed(() => {
 
 const hasSlaThreshold = computed(() => {
   return (
-    slaCardLabelRef.value?.hasSlaThreshold && props.conversation?.slaPolicyId
+    !props.contact?.blocked &&
+    slaCardLabelRef.value?.hasSlaThreshold &&
+    props.conversation?.appliedSla?.id
   );
 });
 

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue

@@ -126,6 +126,7 @@ const onCardClick = e => {
         v-show="!showMessagePreviewWithoutMeta"
         ref="cardMessagePreviewWithMetaRef"
         :conversation="conversation"
+        :contact="contact"
         :account-labels="accountLabels"
       />
     </div>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardExpanded.vue

@@ -51,7 +51,9 @@ const unreadCount = computed(() => props.chat.unread_count);
 const slaCardLabel = useTemplateRef('slaCardLabel');
 
 const hasSlaPolicyId = computed(
-  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
+  () =>
+    !props.currentContact?.blocked &&
+    (props.chat?.applied_sla?.id || slaCardLabel.value?.hasSlaThreshold)
 );
 
 const selectedModel = computed({

app/javascript/dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue

@@ -1,6 +1,6 @@
 <script setup>
 import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
-import { evaluateSLAStatus } from '@chatwoot/utils';
+import { evaluateSLAStatus } from 'dashboard/helper/slaHelper';
 
 const props = defineProps({
   conversation: {
@@ -19,16 +19,8 @@ const slaStatus = ref({
   icon: null,
 });
 
-// TODO: Remove this once we update the helper from utils
-// https://github.com/chatwoot/utils/blob/main/src/sla.ts#L73
-const convertObjectCamelCaseToSnakeCase = object => {
-  return Object.keys(object).reduce((acc, key) => {
-    acc[key.replace(/([A-Z])/g, '_$1').toLowerCase()] = object[key];
-    return acc;
-  }, {});
-};
-
 const appliedSLA = computed(() => props.conversation?.appliedSla);
+const slaEvents = computed(() => props.conversation?.slaEvents);
 const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
 
 const hasSlaThreshold = computed(() => {
@@ -41,8 +33,9 @@ const slaStatusText = computed(() => {
 
 const updateSlaStatus = () => {
   slaStatus.value = evaluateSLAStatus({
-    appliedSla: convertObjectCamelCaseToSnakeCase(appliedSLA.value || {}),
+    appliedSla: appliedSLA.value || {},
     chat: props.conversation,
+    slaEvents: slaEvents.value || [],
   });
 };
 

app/javascript/dashboard/components-next/Conversation/ConversationCard/VoiceCallStatus.vue

@@ -20,6 +20,7 @@ const ICON_MAP = {
   [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
   [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
   [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
+  [VOICE_CALL_STATUS.REJECTED]: 'i-ph-phone-x',
 };
 
 const COLOR_MAP = {
@@ -28,13 +29,18 @@ const COLOR_MAP = {
   [VOICE_CALL_STATUS.COMPLETED]: 'text-n-slate-11',
   [VOICE_CALL_STATUS.NO_ANSWER]: 'text-n-ruby-9',
   [VOICE_CALL_STATUS.FAILED]: 'text-n-ruby-9',
+  [VOICE_CALL_STATUS.REJECTED]: 'text-n-ruby-9',
 };
 
 const isOutbound = computed(
   () => props.direction === VOICE_CALL_DIRECTION.OUTBOUND
 );
 const isFailed = computed(() =>
-  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(props.status)
+  [
+    VOICE_CALL_STATUS.NO_ANSWER,
+    VOICE_CALL_STATUS.FAILED,
+    VOICE_CALL_STATUS.REJECTED,
+  ].includes(props.status)
 );
 
 const labelKey = computed(() => {

app/javascript/dashboard/components-next/Conversation/Sla/SLACardLabel.vue

@@ -1,6 +1,6 @@
 <script setup>
 import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
-import { evaluateSLAStatus } from '@chatwoot/utils';
+import { evaluateSLAStatus } from 'dashboard/helper/slaHelper';
 
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Label from 'dashboard/components-next/label/Label.vue';
@@ -27,6 +27,7 @@ defineOptions({
 });
 
 const appliedSLA = computed(() => props.chat?.applied_sla);
+const slaEvents = computed(() => props.chat?.sla_events);
 const hasSlaThreshold = computed(() => slaStatus.value?.threshold);
 const isSlaMissed = computed(() => slaStatus.value?.isSlaMissed);
 
@@ -34,6 +35,7 @@ const updateSlaStatus = () => {
   slaStatus.value = evaluateSLAStatus({
     appliedSla: appliedSLA.value || {},
     chat: props.chat,
+    slaEvents: slaEvents.value || [],
   });
 };
 

app/javascript/dashboard/components-next/DraggableReorderList/DraggableReorderList.vue

@@ -0,0 +1,378 @@
+<script setup>
+import { computed, ref, watch, nextTick, onBeforeUnmount } from 'vue';
+import { useEventListener, onKeyStroke, useRafFn } from '@vueuse/core';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+// Reorderable list with cross-page drag. It must stay mounted during a page
+// fetch — hide the list spinner while `dragging`, or the held item is lost.
+const props = defineProps({
+  items: { type: Array, required: true },
+  itemKey: { type: String, default: 'id' },
+  disabled: { type: Boolean, default: false },
+  currentPage: { type: Number, default: 1 },
+  totalPages: { type: Number, default: 1 },
+});
+const emit = defineEmits(['reorder', 'navigatePage', 'dragging']);
+
+const DRAG_THRESHOLD = 5;
+const EDGE_BAND = 72; // px from a side that arms a page turn
+const AUTO_PAGE_DELAY = 600; // ms hovering an edge before it flips
+const SCROLL_BAND = 60; // px from top/bottom that autoscrolls the list
+const SCROLL_STEP = 10; // px scrolled per frame while parked at an edge
+const PILL = 36; // px, the page-turn arrow button on each edge
+
+const root = ref(null);
+const isDragging = ref(false);
+const dragged = ref(null);
+const pointer = ref({ x: 0, y: 0 });
+const insertBefore = ref(null); // key the gap sits before, null = end of list
+const activeEdge = ref(null);
+const bounds = ref({ left: 0, right: 0, top: 0, bottom: 0 }); // visible list rect
+const grab = ref({ dx: 0, dy: 0 }); // cursor offset inside the grabbed card
+const dragHeight = ref(0);
+
+let press = null; // pending press, before it becomes a drag
+let dwell = null; // timer that flips the page after hovering an edge
+let paging = false; // waiting for a flipped page to load
+let scroller = null; // scrollable ancestor, found when a drag begins
+let scrollDir = 0; // -1 up, +1 down, 0 idle
+let sourcePage = 1; // page the drag started on, to resolve cross-page end-drops
+
+const keyOf = item => String(item?.[props.itemKey]);
+const others = item => props.items.filter(o => keyOf(o) !== keyOf(item));
+const isRTL = () =>
+  document.querySelector('#app[dir]')?.getAttribute('dir') === 'rtl';
+const canPage = dir =>
+  dir === 'next' ? props.currentPage < props.totalPages : props.currentPage > 1;
+
+// Key of the item after `key` in `list`, or null when it is the last one.
+const keyAfter = (list, key) => {
+  const next = list[list.findIndex(o => keyOf(o) === key) + 1];
+  return next ? keyOf(next) : null;
+};
+
+const edges = computed(() =>
+  ['prev', 'next'].filter(canPage).map(dir => {
+    const onLeft = isRTL() ? dir === 'next' : dir === 'prev';
+    return {
+      dir,
+      onLeft,
+      icon: onLeft ? 'i-lucide-chevrons-left' : 'i-lucide-chevrons-right',
+    };
+  })
+);
+
+// Cursor overlay: an edge glow band, a page-turn arrow per edge, and a ghost of
+// the dragged row that follows the cursor and shrinks when aimed at an edge.
+const EDGE_BAND_W = 80; // px width of the glow band on each pageable edge
+const bandStyle = onLeft => {
+  const x = onLeft ? bounds.value.left : bounds.value.right - EDGE_BAND_W;
+  return {
+    width: `${EDGE_BAND_W}px`,
+    height: `${bounds.value.bottom - bounds.value.top}px`,
+    transform: `translate(${x}px, ${bounds.value.top}px)`,
+  };
+};
+const pillStyle = onLeft => {
+  const x = onLeft ? bounds.value.left + 12 : bounds.value.right - PILL - 12;
+  return { transform: `translate(${x}px, ${pointer.value.y - PILL / 2}px)` };
+};
+const ghostStyle = computed(() => ({
+  width: `${bounds.value.right - bounds.value.left}px`,
+  transform: `translate(${pointer.value.x - grab.value.dx}px, ${pointer.value.y - grab.value.dy}px)`,
+}));
+const scaleStyle = computed(() => ({
+  transformOrigin: `${grab.value.dx}px ${grab.value.dy}px`,
+}));
+
+// The list as shown mid-drag: the dragged row slotted into the gap at `insertBefore`.
+const displayItems = computed(() => {
+  if (!isDragging.value || !dragged.value) return props.items;
+  const rest = others(dragged.value);
+  const at = rest.findIndex(o => keyOf(o) === insertBefore.value);
+  rest.splice(at === -1 ? rest.length : at, 0, dragged.value);
+  return rest;
+});
+
+// Move the gap when the cursor crosses the midpoint of the card it is over.
+const aim = () => {
+  const card = document
+    .elementFromPoint(pointer.value.x, pointer.value.y)
+    ?.closest('[data-drag-id]');
+  const key = card?.dataset.dragId;
+  if (!key || key === keyOf(dragged.value)) return;
+
+  const { top, height } = card.getBoundingClientRect();
+  const above = pointer.value.y < top + height / 2;
+  insertBefore.value = above ? key : keyAfter(others(dragged.value), key);
+};
+
+const flip = dir => {
+  if (paging || !isDragging.value) return;
+  paging = true;
+  emit('navigatePage', props.currentPage + (dir === 'next' ? 1 : -1));
+};
+
+const aimEdge = x => {
+  const rect = root.value?.getBoundingClientRect();
+  if (!rect) return;
+  // Clip the list rect to the scroll viewport so the glow band and its top/bottom
+  // fade always sit on the visible edges, not the far ends of the full content.
+  const view = scroller?.getBoundingClientRect();
+  const viewTop = Math.max(view?.top ?? 0, 0);
+  const viewBottom = Math.min(
+    view?.bottom ?? window.innerHeight,
+    window.innerHeight
+  );
+  bounds.value = {
+    left: rect.left,
+    right: rect.right,
+    top: Math.max(rect.top, viewTop),
+    bottom: Math.min(rect.bottom, viewBottom),
+  };
+
+  let dir = null;
+  if (x <= rect.left + EDGE_BAND) dir = isRTL() ? 'next' : 'prev';
+  else if (x >= rect.right - EDGE_BAND) dir = isRTL() ? 'prev' : 'next';
+  if (dir && !canPage(dir)) dir = null;
+  if (dir === activeEdge.value) return;
+
+  activeEdge.value = dir;
+  clearTimeout(dwell);
+  if (dir) dwell = setTimeout(() => flip(dir), AUTO_PAGE_DELAY);
+};
+
+// Nearest scrollable ancestor, so a drag can reach rows that are off-screen.
+const scrollParent = () => {
+  let el = root.value?.parentElement;
+  while (el) {
+    const { overflowY } = getComputedStyle(el);
+    if (overflowY === 'auto' || overflowY === 'scroll') return el;
+    el = el.parentElement;
+  }
+  return null;
+};
+
+// While parked at the top/bottom edge, keep scrolling and re-aim as rows slide by.
+const { pause: pauseScroll, resume: resumeScroll } = useRafFn(
+  () => {
+    if (!scroller || !scrollDir) return;
+    scroller.scrollTop += scrollDir * SCROLL_STEP;
+    aim();
+    aimEdge(pointer.value.x);
+  },
+  { immediate: false }
+);
+
+const updateAutoScroll = y => {
+  if (!scroller) return;
+  const rect = scroller.getBoundingClientRect();
+  const atTop = scroller.scrollTop <= 0;
+  const atBottom =
+    scroller.scrollTop >= scroller.scrollHeight - scroller.clientHeight;
+  if (y < rect.top + SCROLL_BAND && !atTop) scrollDir = -1;
+  else if (y > rect.bottom - SCROLL_BAND && !atBottom) scrollDir = 1;
+  else scrollDir = 0;
+  if (scrollDir) resumeScroll();
+  else pauseScroll();
+};
+
+const reset = () => {
+  isDragging.value = false;
+  dragged.value = null;
+  insertBefore.value = null;
+  activeEdge.value = null;
+  clearTimeout(dwell);
+  paging = false;
+  scrollDir = 0;
+  scroller = null;
+  pauseScroll();
+  document.body.classList.remove('select-none');
+  emit('dragging', false);
+};
+
+// Positions sit on a gap-of-10 grid; a midpoint (±5 at the ends) slots between two rows.
+// Cross-page end-drops are the tricky case: moving an item off its source page pulls the
+// target page's boundary row into the vacated slot. So at the leading edge after moving
+// DOWN (or the trailing edge after moving UP) we land between the two boundary rows, or
+// the item sorts onto the adjacent page and vanishes from view.
+const drop = (item, rawBefore) => {
+  const pos = o => o?.position || 0;
+  const mid = (a, b) => Math.floor((pos(a) + pos(b)) / 2);
+  const rest = others(item);
+  // No other rows to position against — e.g. the lone article on a page dropped
+  // without crossing to another page. Leave the order untouched.
+  if (!rest.length) return;
+  // A page flip can leave the aimed key pointing at a row that is no longer on
+  // this page. Like displayItems, resolve an unknown key to null (end of list),
+  // so what the user sees and what we save agree.
+  const before = rest.some(o => keyOf(o) === rawBefore) ? rawBefore : null;
+  const movedDown = props.currentPage > sourcePage;
+  const movedUp = props.currentPage < sourcePage;
+
+  let position;
+  if (before === null) {
+    position =
+      movedUp && rest.length >= 2
+        ? mid(rest.at(-2), rest.at(-1))
+        : pos(rest.at(-1)) + 5;
+  } else {
+    const i = rest.findIndex(o => keyOf(o) === before);
+    if (i > 0) {
+      position = mid(rest[i - 1], rest[i]);
+    } else if (movedDown) {
+      // Top-of-page after moving down: the old first row slid up into the source
+      // page's gap, so land just after it to stay this page's first.
+      position = rest.length >= 2 ? mid(rest[0], rest[1]) : pos(rest[0]) + 5;
+    } else {
+      position = pos(rest[0]) - 5;
+    }
+  }
+  emit('reorder', { [item[props.itemKey]]: position });
+};
+
+const startDrag = () => {
+  isDragging.value = true;
+  dragged.value = press.item;
+  grab.value = { dx: press.dx, dy: press.dy };
+  dragHeight.value = press.h;
+  insertBefore.value = keyAfter(props.items, keyOf(press.item));
+  sourcePage = props.currentPage;
+  scroller = scrollParent();
+  document.body.classList.add('select-none');
+  emit('dragging', true);
+};
+
+const onPointerDown = (item, e) => {
+  if (e.button !== 0 || props.disabled) return;
+  if (e.target.closest('button, a, input, [role="button"]')) return;
+  const rect = e.currentTarget.getBoundingClientRect();
+  press = {
+    item,
+    x: e.clientX,
+    y: e.clientY,
+    dx: e.clientX - rect.left,
+    dy: e.clientY - rect.top,
+    h: rect.height,
+  };
+};
+
+useEventListener(window, 'pointermove', e => {
+  if (!press) return;
+  if (!isDragging.value) {
+    const moved = Math.hypot(e.clientX - press.x, e.clientY - press.y);
+    if (moved < DRAG_THRESHOLD) return;
+    startDrag();
+  }
+  e.preventDefault();
+  pointer.value = { x: e.clientX, y: e.clientY };
+  aim();
+  aimEdge(e.clientX);
+  updateAutoScroll(e.clientY);
+});
+
+useEventListener(window, 'pointerup', () => {
+  if (!press) return;
+  press = null;
+  if (!isDragging.value) return; // a press without movement is a click
+  const item = dragged.value;
+  const before = insertBefore.value;
+  const flipping = paging;
+  reset();
+  if (!flipping) drop(item, before);
+});
+
+// When the flipped page loads, re-aim under the held cursor so a parked edge keeps flipping.
+watch(
+  () => props.items,
+  () => {
+    if (!isDragging.value || !paging) return;
+    paging = false;
+    nextTick(() => {
+      if (!isDragging.value) return;
+      aim();
+      activeEdge.value = null;
+      aimEdge(pointer.value.x);
+    });
+  }
+);
+
+onKeyStroke('Escape', () => {
+  if (!isDragging.value) return;
+  press = null;
+  reset();
+});
+
+onBeforeUnmount(() => {
+  clearTimeout(dwell);
+  document.body.classList.remove('select-none');
+});
+</script>
+
+<template>
+  <div ref="root" class="relative w-full h-full">
+    <ul class="w-full h-full space-y-4">
+      <li
+        v-for="(item, index) in displayItems"
+        :key="keyOf(item)"
+        :data-drag-id="keyOf(item)"
+        class="relative list-none"
+        :class="{ 'cursor-grab': !disabled && !isDragging }"
+        @pointerdown="onPointerDown(item, $event)"
+        @dragstart.prevent
+      >
+        <div
+          v-if="isDragging && keyOf(item) === keyOf(dragged)"
+          :style="{ height: `${dragHeight}px` }"
+          class="border-2 border-dashed rounded-2xl border-n-brand/50 bg-n-brand/5"
+        />
+        <slot v-else name="item" :item="item" :index="index" />
+      </li>
+    </ul>
+
+    <Teleport v-if="isDragging" to="body">
+      <div
+        v-for="edge in edges"
+        :key="`band-${edge.dir}`"
+        :style="bandStyle(edge.onLeft)"
+        class="fixed top-0 left-0 z-40 pointer-events-none from-n-brand/15 to-transparent transition-opacity duration-200 [mask-image:linear-gradient(to_bottom,transparent,#000_56px,#000_calc(100%_-_56px),transparent)] [-webkit-mask-image:linear-gradient(to_bottom,transparent,#000_56px,#000_calc(100%_-_56px),transparent)]"
+        :class="[
+          edge.onLeft ? 'bg-gradient-to-r' : 'bg-gradient-to-l',
+          activeEdge === edge.dir ? 'opacity-100' : 'opacity-0',
+        ]"
+      />
+
+      <div
+        v-for="edge in edges"
+        :key="edge.dir"
+        :style="pillStyle(edge.onLeft)"
+        class="fixed top-0 left-0 z-50 flex items-center justify-center transition-all duration-150 border rounded-full pointer-events-none size-9 backdrop-blur-sm"
+        :class="
+          activeEdge === edge.dir
+            ? 'scale-110 border-n-brand bg-n-brand/20 text-n-brand shadow-md'
+            : 'opacity-70 border-n-weak/60 bg-n-solid-1/70 text-n-slate-10'
+        "
+      >
+        <Icon
+          :icon="edge.icon"
+          class="size-4"
+          :class="activeEdge === edge.dir && 'animate-pulse'"
+        />
+      </div>
+
+      <div
+        v-if="dragged"
+        :style="ghostStyle"
+        class="fixed top-0 left-0 z-50 pointer-events-none select-none"
+      >
+        <div
+          :style="scaleStyle"
+          class="transition-transform duration-150 shadow-2xl rounded-2xl"
+          :class="{ 'scale-50': activeEdge }"
+        >
+          <slot name="ghost" :item="dragged" />
+        </div>
+      </div>
+    </Teleport>
+  </div>
+</template>

app/javascript/dashboard/components-next/DraggableReorderList/specs/DraggableReorderList.spec.js

@@ -0,0 +1,222 @@
+import { mount } from '@vue/test-utils';
+import { h, nextTick } from 'vue';
+import DraggableReorderList from '../DraggableReorderList.vue';
+
+// The component is pointer-driven, so we drive it through real pointer events on
+// window while mocking the layout APIs jsdom does not implement: elementFromPoint
+// (which card is under the cursor) and getBoundingClientRect (its geometry).
+const elementAtPoint = { current: null };
+
+const move = (clientX, clientY) =>
+  window.dispatchEvent(new MouseEvent('pointermove', { clientX, clientY }));
+const release = () => window.dispatchEvent(new MouseEvent('pointerup'));
+
+// Stack the rows 50px apart, each 40px tall, inside a 500px-wide list.
+const stubGeometry = wrapper => {
+  wrapper.element.getBoundingClientRect = () => ({
+    left: 0,
+    right: 500,
+    top: 0,
+    bottom: 600,
+  });
+  wrapper.findAll('[data-drag-id]').forEach((li, index) => {
+    const top = index * 50;
+    li.element.getBoundingClientRect = () => ({
+      top,
+      height: 40,
+      bottom: top + 40,
+    });
+  });
+};
+
+const mountList = (props = {}) =>
+  mount(DraggableReorderList, {
+    props: { items: [], ...props },
+    slots: {
+      item: scope => h('div', { class: 'card' }, scope.item.title),
+      ghost: scope => h('div', { class: 'ghost' }, scope.item.title),
+    },
+    global: { stubs: { Icon: true, teleport: true } },
+  });
+
+describe('DraggableReorderList', () => {
+  let wrapper;
+
+  beforeEach(() => {
+    elementAtPoint.current = null;
+    document.elementFromPoint = vi.fn(() => elementAtPoint.current);
+  });
+
+  afterEach(() => {
+    wrapper?.unmount();
+    vi.useRealTimers();
+  });
+
+  const startDragging = async id => {
+    stubGeometry(wrapper);
+    wrapper.find(`[data-drag-id="${id}"]`).element.dispatchEvent(
+      new MouseEvent('pointerdown', {
+        button: 0,
+        clientX: 250,
+        clientY: 20,
+        bubbles: true,
+      })
+    );
+    await nextTick();
+  };
+
+  it('renders each item through the item slot', () => {
+    wrapper = mountList({
+      items: [
+        { id: 1, title: 'Alpha' },
+        { id: 2, title: 'Beta' },
+      ],
+    });
+
+    const cards = wrapper.findAll('.card');
+    expect(cards).toHaveLength(2);
+    expect(cards[0].text()).toBe('Alpha');
+    expect(wrapper.find('[data-drag-id="1"]').exists()).toBe(true);
+    expect(wrapper.find('[data-drag-id="2"]').exists()).toBe(true);
+  });
+
+  it('shows a grab affordance only when enabled', () => {
+    wrapper = mountList({ items: [{ id: 1, title: 'Alpha' }] });
+    expect(wrapper.find('[data-drag-id="1"]').classes()).toContain(
+      'cursor-grab'
+    );
+
+    wrapper.unmount();
+    wrapper = mountList({ items: [{ id: 1, title: 'Alpha' }], disabled: true });
+    expect(wrapper.find('[data-drag-id="1"]').classes()).not.toContain(
+      'cursor-grab'
+    );
+  });
+
+  it('does not start a drag when disabled', async () => {
+    wrapper = mountList({
+      items: [
+        { id: 1, title: 'Alpha' },
+        { id: 2, title: 'Beta' },
+      ],
+      disabled: true,
+    });
+    await startDragging(1);
+    move(250, 200);
+    await nextTick();
+
+    expect(wrapper.emitted('dragging')).toBeUndefined();
+  });
+
+  it('emits dragging true then false across a drag', async () => {
+    wrapper = mountList({
+      items: [
+        { id: 1, title: 'Alpha' },
+        { id: 2, title: 'Beta' },
+      ],
+    });
+    await startDragging(1);
+    elementAtPoint.current = wrapper.find('[data-drag-id="2"]').element;
+    move(250, 60);
+    await nextTick();
+
+    expect(wrapper.emitted('dragging')[0]).toEqual([true]);
+
+    release();
+    await nextTick();
+    expect(wrapper.emitted('dragging')[1]).toEqual([false]);
+  });
+
+  it('emits the midpoint position when dropped between two rows', async () => {
+    wrapper = mountList({
+      items: [
+        { id: 1, title: 'Alpha', position: 10 },
+        { id: 2, title: 'Beta', position: 20 },
+        { id: 3, title: 'Gamma', position: 30 },
+      ],
+    });
+    await startDragging(1);
+
+    // Hover the lower half of Beta (top 50, height 40 → midpoint 70) so the gap
+    // sits before Gamma; dropping there lands halfway between Beta and Gamma.
+    elementAtPoint.current = wrapper.find('[data-drag-id="2"]').element;
+    move(250, 85);
+    await nextTick();
+    release();
+    await nextTick();
+
+    expect(wrapper.emitted('reorder')[0][0]).toEqual({ 1: 25 });
+  });
+
+  it('does not reorder when the only row on a page is dropped in place', async () => {
+    // P1: dragging the lone article on a later page and releasing without
+    // crossing to another page must be a no-op, not move it to the top.
+    wrapper = mountList({
+      items: [{ id: 5, title: 'Solo', position: 260 }],
+      currentPage: 2,
+      totalPages: 2,
+    });
+    await startDragging(5);
+    move(250, 300);
+    await nextTick();
+    release();
+    await nextTick();
+
+    expect(wrapper.emitted('dragging')).toEqual([[true], [false]]);
+    expect(wrapper.emitted('reorder')).toBeUndefined();
+  });
+
+  it('turns the page after dwelling on a pageable edge', async () => {
+    vi.useFakeTimers();
+    wrapper = mountList({
+      items: [
+        { id: 1, title: 'Alpha', position: 10 },
+        { id: 2, title: 'Beta', position: 20 },
+      ],
+      currentPage: 1,
+      totalPages: 2,
+    });
+    await startDragging(1);
+
+    // Drag to the right edge over blank space (no card) and hold.
+    elementAtPoint.current = null;
+    move(490, 20);
+    await nextTick();
+    vi.advanceTimersByTime(600);
+
+    expect(wrapper.emitted('navigatePage')[0]).toEqual([2]);
+  });
+
+  it('can still turn pages after releasing during a pending flip', async () => {
+    // Releasing while a flip fetch is in flight must clear paging state, or every
+    // later drag would be stuck unable to navigate.
+    vi.useFakeTimers();
+    wrapper = mountList({
+      items: [
+        { id: 1, title: 'Alpha', position: 10 },
+        { id: 2, title: 'Beta', position: 20 },
+      ],
+      currentPage: 1,
+      totalPages: 2,
+    });
+
+    // First drag: park at the edge to start a flip, then release before the new
+    // page arrives (items never change here).
+    await startDragging(1);
+    elementAtPoint.current = null;
+    move(490, 20);
+    await nextTick();
+    vi.advanceTimersByTime(600);
+    release();
+    await nextTick();
+
+    // Second drag must be able to flip again.
+    await startDragging(1);
+    elementAtPoint.current = null;
+    move(490, 20);
+    await nextTick();
+    vi.advanceTimersByTime(600);
+
+    expect(wrapper.emitted('navigatePage')).toEqual([[2], [2]]);
+  });
+});

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticleList.vue

@@ -1,6 +1,5 @@
 <script setup>
-import { ref, computed, watch } from 'vue';
-import Draggable from 'vuedraggable';
+import { computed, ref } from 'vue';
 import { useMapGetter, useStore } from 'dashboard/composables/store.js';
 import { useRouter, useRoute } from 'vue-router';
 import { useI18n } from 'vue-i18n';
@@ -10,6 +9,7 @@ import { getArticleStatus } from 'dashboard/helper/portalHelper.js';
 import wootConstants from 'dashboard/constants/globals';
 
 import ArticleCard from 'dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.vue';
+import DraggableReorderList from 'dashboard/components-next/DraggableReorderList/DraggableReorderList.vue';
 
 const props = defineProps({
   articles: {
@@ -28,9 +28,22 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
+  currentPage: {
+    type: Number,
+    default: 1,
+  },
+  totalPages: {
+    type: Number,
+    default: 1,
+  },
 });
 
-const emit = defineEmits(['translateArticle', 'toggleSelect']);
+const emit = defineEmits([
+  'translateArticle',
+  'toggleSelect',
+  'navigatePage',
+  'dragging',
+]);
 
 const { ARTICLE_STATUS_TYPES } = wootConstants;
 
@@ -39,14 +52,14 @@ const route = useRoute();
 const store = useStore();
 const { t } = useI18n();
 
-const localArticles = ref(props.articles);
 const hoveredArticleId = ref(null);
 
 const dragEnabled = computed(() => {
+  const canReorder = props.articles?.length > 1 || props.totalPages > 1;
   return (
     props.isCategoryArticles &&
     !props.isSearching &&
-    localArticles.value?.length > 1 &&
+    canReorder &&
     props.selectedArticleIds.size === 0
   );
 });
@@ -63,6 +76,10 @@ const handleCardHover = (isHovered, id) => {
 
 const getCategoryById = useMapGetter('categories/categoryById');
 
+const getCategory = categoryId => {
+  return getCategoryById.value(categoryId) || { name: '', icon: '' };
+};
+
 const openArticle = id => {
   const { tab, categorySlug, locale } = route.params;
   if (props.isCategoryArticles) {
@@ -83,38 +100,25 @@ const openArticle = id => {
   }
 };
 
-const onReorder = async reorderedGroup => {
+const onReorder = async positionsHash => {
+  const [movedId] = Object.keys(positionsHash);
+  // A same-page reorder updates optimistically in the store, so it needs no
+  // refetch. Only a cross-page drop must refresh, to pull the moved article
+  // onto this page in its new spot.
+  const isCrossPage = !props.articles.some(
+    article => String(article.id) === movedId
+  );
   try {
     await store.dispatch('articles/reorder', {
-      reorderedGroup,
+      reorderedGroup: positionsHash,
       portalSlug: route.params.portalSlug,
     });
+    if (isCrossPage) emit('navigatePage', props.currentPage);
   } catch {
     useAlert(t('HELP_CENTER.REORDER_ARTICLE.API.ERROR_MESSAGE'));
   }
 };
 
-const onDragEnd = () => {
-  // Collect and sort existing positions, falling back to index+1 for null/0 values
-  const sortedArticlePositions = localArticles.value
-    .map((article, index) => article.position || index + 1)
-    .sort((a, b) => a - b);
-
-  const orderedArticles = localArticles.value.map(article => article.id);
-
-  // Create a map of article IDs to their new positions
-  const reorderedGroup = orderedArticles.reduce((obj, key, index) => {
-    obj[key] = sortedArticlePositions[index];
-    return obj;
-  }, {});
-
-  onReorder(reorderedGroup);
-};
-
-const getCategory = categoryId => {
-  return getCategoryById.value(categoryId) || { name: '', icon: '' };
-};
-
 const getStatusMessage = (status, isSuccess) => {
   const messageType = isSuccess ? 'SUCCESS' : 'ERROR';
   const statusMap = {
@@ -184,54 +188,46 @@ const updateArticle = ({ action, value, id }) => {
   const status = action !== 'delete' ? getArticleStatus(value) : null;
   handleArticleAction(action, { status, id });
 };
-
-// Watch for changes in the articles prop and update the localArticles ref
-watch(
-  () => props.articles,
-  newArticles => {
-    localArticles.value = newArticles;
-  },
-  { deep: true }
-);
 </script>
 
 <template>
-  <Draggable
-    v-model="localArticles"
+  <DraggableReorderList
+    :items="articles"
     :disabled="!dragEnabled"
-    item-key="id"
-    tag="ul"
-    ghost-class="article-ghost-class"
-    class="w-full h-full space-y-4"
-    @end="onDragEnd"
+    :current-page="currentPage"
+    :total-pages="totalPages"
+    @reorder="onReorder"
+    @navigate-page="page => emit('navigatePage', page)"
+    @dragging="value => emit('dragging', value)"
   >
-    <template #item="{ element }">
-      <li class="list-none rounded-2xl">
-        <ArticleCard
-          :id="element.id"
-          :key="element.id"
-          :title="element.title"
-          :status="element.status"
-          :author="element.author"
-          :category="getCategory(element.category.id)"
-          :views="element.views || 0"
-          :updated-at="element.updatedAt"
-          :is-selected="selectedArticleIds.has(element.id)"
-          selectable
-          :show-selection-control="shouldShowSelectionControl(element.id)"
-          :class="{ 'cursor-grab': dragEnabled }"
-          @open-article="openArticle"
-          @article-action="updateArticle"
-          @toggle-select="emit('toggleSelect', $event)"
-          @hover="isHovered => handleCardHover(isHovered, element.id)"
-        />
-      </li>
+    <template #item="{ item }">
+      <ArticleCard
+        :id="item.id"
+        :title="item.title"
+        :status="item.status"
+        :author="item.author"
+        :category="getCategory(item.category.id)"
+        :views="item.views || 0"
+        :updated-at="item.updatedAt"
+        :is-selected="selectedArticleIds.has(item.id)"
+        selectable
+        :show-selection-control="shouldShowSelectionControl(item.id)"
+        @open-article="openArticle"
+        @article-action="updateArticle"
+        @toggle-select="emit('toggleSelect', $event)"
+        @hover="isHovered => handleCardHover(isHovered, item.id)"
+      />
     </template>
-  </Draggable>
+    <template #ghost="{ item }">
+      <ArticleCard
+        :id="item.id"
+        :title="item.title"
+        :status="item.status"
+        :author="item.author"
+        :category="getCategory(item.category.id)"
+        :views="item.views || 0"
+        :updated-at="item.updatedAt"
+      />
+    </template>
+  </DraggableReorderList>
 </template>
-
-<style lang="scss" scoped>
-.article-ghost-class {
-  @apply opacity-50 bg-n-solid-1;
-}
-</style>

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.vue

@@ -70,6 +70,7 @@ const isFeatureEnabledonAccount = useMapGetter(
 );
 
 const selectedArticleIds = ref(new Set());
+const isArticleDragging = ref(false);
 const deleteConfirmDialogRef = ref(null);
 const isCategoryMenuOpen = ref(false);
 const searchQuery = ref(route.query.search || '');
@@ -148,6 +149,8 @@ const articlesCount = computed(() => {
   return Number(countMap[tab] || countMap['']);
 });
 
+const totalPages = computed(() => Math.ceil(articlesCount.value / 25) || 1);
+
 const showArticleHeaderControls = computed(
   () => !props.isCategoryArticles && !isSwitchingPortal.value
 );
@@ -343,7 +346,7 @@ watch(
     </template>
     <template #content>
       <div
-        v-if="isLoading"
+        v-if="isLoading && !isArticleDragging"
         class="flex items-center justify-center py-10 text-n-slate-11"
       >
         <Spinner />
@@ -453,9 +456,13 @@ watch(
           :is-category-articles="isCategoryArticles"
           :is-searching="isSearching"
           :selected-article-ids="selectedArticleIds"
+          :current-page="Number(meta.currentPage)"
+          :total-pages="totalPages"
           class="relative z-0"
           @translate-article="handleTranslateArticle"
           @toggle-select="handleToggleSelect"
+          @navigate-page="handlePageChange"
+          @dragging="isArticleDragging = $event"
         />
       </template>
       <ArticleEmptyState

app/javascript/dashboard/components-next/captain/pageComponents/assistant/settings/AssistantSystemSettingsForm.vue

@@ -29,7 +29,6 @@ const initialState = {
   handoffMessage: '',
   resolutionMessage: '',
   instructions: '',
-  temperature: 1,
 };
 
 const state = reactive({ ...initialState });
@@ -57,7 +56,6 @@ const updateStateFromAssistant = assistant => {
   state.handoffMessage = config.handoff_message;
   state.resolutionMessage = config.resolution_message;
   state.instructions = config.instructions;
-  state.temperature = config.temperature || 1;
 };
 
 const handleSystemMessagesUpdate = async () => {
@@ -80,7 +78,6 @@ const handleSystemMessagesUpdate = async () => {
       ...props.assistant.config,
       handoff_message: state.handoffMessage,
       resolution_message: state.resolutionMessage,
-      temperature: state.temperature || 1,
     },
   };
 
@@ -131,26 +128,6 @@ watch(
       class="z-0"
     />
 
-    <div class="flex flex-col gap-2">
-      <label class="text-sm font-medium text-n-slate-12">
-        {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.LABEL') }}
-      </label>
-      <div class="flex items-center gap-4">
-        <input
-          v-model="state.temperature"
-          type="range"
-          min="0"
-          max="1"
-          step="0.1"
-          class="w-full"
-        />
-        <span class="text-sm text-n-slate-12">{{ state.temperature }}</span>
-      </div>
-      <p class="text-sm text-n-slate-11 italic">
-        {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.DESCRIPTION') }}
-      </p>
-    </div>
-
     <div>
       <Button
         :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"

app/javascript/dashboard/components-next/emoji-icon-picker/EmojiIconPicker.vue

@@ -168,6 +168,7 @@ const selectEmoji = emoji => {
       <Button
         v-if="showRemoveButton && value"
         v-tooltip.top="t('EMOJI_ICON_PICKER.REMOVE')"
+        type="button"
         variant="ghost"
         color="slate"
         size="sm"

app/javascript/dashboard/components-next/message/CaptainGenerationDetails.vue

@@ -0,0 +1,178 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+import { useMessageContext } from './provider.js';
+import { ORIENTATION } from './constants';
+import MessageGenerationsAPI from 'dashboard/api/captain/messageGenerations';
+
+const props = defineProps({
+  messageId: { type: Number, required: true },
+});
+
+const { t } = useI18n();
+const { orientation } = useMessageContext();
+
+const isExpanded = ref(false);
+const isLoading = ref(false);
+const hasFetched = ref(false);
+const generation = ref(null);
+
+const reasoning = computed(() => generation.value?.reasoning);
+const citations = computed(() => generation.value?.citations || []);
+const generationPath = computed(() => generation.value?.generationPath || []);
+const tools = computed(() =>
+  generationPath.value.map(step => step?.tool).filter(Boolean)
+);
+// Model is only surfaced in development to aid debugging.
+const model = computed(() =>
+  import.meta.env.DEV ? generation.value?.model : null
+);
+
+const searchQuery = computed(() => {
+  const step = generationPath.value.find(
+    s => s?.tool === 'search_documentation'
+  );
+  return step?.arguments?.query || '';
+});
+
+const hasUsedCitation = computed(() => citations.value.some(c => c.used));
+
+const sourcesSummary = computed(() => {
+  const summary = t('CONVERSATION.CAPTAIN_GENERATION.SOURCES_SUMMARY', {
+    count: citations.value.length,
+  });
+  if (!searchQuery.value) return summary;
+
+  const searched = t('CONVERSATION.CAPTAIN_GENERATION.SEARCHED_FOR', {
+    query: searchQuery.value,
+  });
+  return `${summary} · ${searched}`;
+});
+
+// Surface the FAQ(s) Captain actually used in the reply ahead of the rest.
+const sortedCitations = computed(() =>
+  [...citations.value].sort((a, b) => Number(b.used) - Number(a.used))
+);
+
+const hasDetails = computed(
+  () =>
+    Boolean(reasoning.value) ||
+    citations.value.length > 0 ||
+    tools.value.length > 0
+);
+
+const rowAlignClass = computed(() =>
+  orientation.value === ORIENTATION.LEFT ? 'justify-start' : 'justify-end'
+);
+
+const fetchGeneration = async () => {
+  if (hasFetched.value) return;
+
+  isLoading.value = true;
+  try {
+    const { data } = await MessageGenerationsAPI.show(props.messageId);
+    generation.value = useCamelCase(data, { deep: true });
+  } catch (error) {
+    generation.value = null;
+  } finally {
+    hasFetched.value = true;
+    isLoading.value = false;
+  }
+};
+
+const toggle = () => {
+  isExpanded.value = !isExpanded.value;
+  if (isExpanded.value) fetchGeneration();
+};
+</script>
+
+<template>
+  <div class="flex flex-col gap-2">
+    <Transition
+      enter-active-class="transition-[opacity,transform] duration-200 ease-out"
+      enter-from-class="opacity-0 translate-y-1"
+      enter-to-class="opacity-100 translate-y-0"
+      leave-active-class="transition-[opacity,transform] duration-150 ease-in"
+      leave-from-class="opacity-100 translate-y-0"
+      leave-to-class="opacity-0 translate-y-1"
+    >
+      <div
+        v-if="isExpanded"
+        class="flex flex-col gap-3 p-3 text-xs rounded-lg bg-n-alpha-black1"
+      >
+        <span v-if="isLoading">
+          {{ t('CONVERSATION.CAPTAIN_GENERATION.LOADING') }}
+        </span>
+        <span v-else-if="!hasDetails">
+          {{ t('CONVERSATION.CAPTAIN_GENERATION.EMPTY') }}
+        </span>
+        <template v-else>
+          <div v-if="reasoning" class="flex flex-col gap-1">
+            <span class="font-medium opacity-70">
+              {{ t('CONVERSATION.CAPTAIN_GENERATION.REASONING') }}
+            </span>
+            <p class="m-0 whitespace-pre-line">{{ reasoning }}</p>
+          </div>
+          <div v-if="citations.length" class="flex flex-col gap-1.5">
+            <span class="font-medium opacity-70">
+              {{ t('CONVERSATION.CAPTAIN_GENERATION.SOURCES') }}
+            </span>
+            <p class="m-0 opacity-70">{{ sourcesSummary }}</p>
+            <ul class="flex flex-col gap-1 m-0 list-disc ps-4">
+              <li
+                v-for="(citation, index) in sortedCitations"
+                :key="index"
+                :class="[
+                  { 'opacity-50': hasUsedCitation && !citation.used },
+                  citation.used ? 'font-medium' : '',
+                ]"
+              >
+                <a
+                  v-if="citation.source"
+                  :href="citation.source"
+                  target="_blank"
+                  rel="noopener noreferrer"
+                  class="text-n-blue-11 hover:underline"
+                >
+                  {{ citation.title || citation.source }}
+                </a>
+                <span v-else>{{ citation.title }}</span>
+                <span
+                  v-if="citation.used"
+                  class="px-1 ml-1 rounded bg-n-alpha-2 text-n-teal-10"
+                >
+                  {{ t('CONVERSATION.CAPTAIN_GENERATION.USED') }}
+                </span>
+              </li>
+            </ul>
+          </div>
+          <div v-if="tools.length" class="flex flex-col gap-1">
+            <span class="font-medium opacity-70">
+              {{ t('CONVERSATION.CAPTAIN_GENERATION.TOOLS') }}
+            </span>
+            <ul class="flex flex-col gap-1 m-0 list-disc ps-4">
+              <li v-for="(tool, index) in tools" :key="index">{{ tool }}</li>
+            </ul>
+          </div>
+          <span v-if="model" class="opacity-70">
+            {{ t('CONVERSATION.CAPTAIN_GENERATION.MODEL', { model }) }}
+          </span>
+        </template>
+      </div>
+    </Transition>
+    <div class="flex items-center gap-1.5" :class="rowAlignClass">
+      <slot name="meta" />
+      <button
+        v-tooltip="t('CONVERSATION.CAPTAIN_GENERATION.TITLE')"
+        type="button"
+        class="inline-flex items-center justify-center bg-transparent border-0 cursor-pointer text-n-slate-10 hover:text-n-slate-11"
+        :class="isExpanded ? 'text-n-slate-11' : ''"
+        @click="toggle"
+      >
+        <Icon icon="i-ph-sparkle-fill" class="size-3.5" />
+      </button>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Base.vue

@@ -2,6 +2,7 @@
 import { computed } from 'vue';
 
 import MessageMeta from '../MessageMeta.vue';
+import CaptainGenerationDetails from '../CaptainGenerationDetails.vue';
 
 import { emitter } from 'shared/helpers/mitt';
 import { useMessageContext } from '../provider.js';
@@ -9,16 +10,38 @@ import { useI18n } from 'vue-i18n';
 
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
-import { MESSAGE_VARIANTS, ORIENTATION } from '../constants';
+import { MESSAGE_VARIANTS, ORIENTATION, SENDER_TYPES } from '../constants';
 
 const props = defineProps({
   hideMeta: { type: Boolean, default: false },
 });
 
-const { variant, orientation, inReplyTo, shouldGroupWithNext } =
-  useMessageContext();
+const {
+  variant,
+  orientation,
+  inReplyTo,
+  shouldGroupWithNext,
+  id,
+  sender,
+  senderType,
+} = useMessageContext();
 const { t } = useI18n();
 
+const isCaptainMessage = computed(
+  () =>
+    (sender.value?.type ?? senderType.value) === SENDER_TYPES.CAPTAIN_ASSISTANT
+);
+
+const metaColorClass = computed(() =>
+  variant.value === MESSAGE_VARIANTS.PRIVATE
+    ? 'text-n-amber-12/50'
+    : 'text-n-slate-11'
+);
+
+const emailMetaClass = computed(() =>
+  variant.value === MESSAGE_VARIANTS.EMAIL ? 'px-3 pb-3' : ''
+);
+
 const varaintBaseMap = {
   [MESSAGE_VARIANTS.AGENT]: 'bg-n-solid-blue text-n-slate-12',
   [MESSAGE_VARIANTS.PRIVATE]:
@@ -114,16 +137,21 @@ const replyToPreview = computed(() => {
       />
     </div>
     <slot />
-    <MessageMeta
-      v-if="shouldShowMeta"
-      :class="[
-        flexOrientationClass,
-        variant === MESSAGE_VARIANTS.EMAIL ? 'px-3 pb-3' : '',
-        variant === MESSAGE_VARIANTS.PRIVATE
-          ? 'text-n-amber-12/50'
-          : 'text-n-slate-11',
-      ]"
-      class="mt-2"
-    />
+    <template v-if="shouldShowMeta">
+      <CaptainGenerationDetails
+        v-if="isCaptainMessage"
+        :message-id="id"
+        class="mt-2"
+      >
+        <template #meta>
+          <MessageMeta :class="[emailMetaClass, metaColorClass]" />
+        </template>
+      </CaptainGenerationDetails>
+      <MessageMeta
+        v-else
+        :class="[flexOrientationClass, emailMetaClass, metaColorClass]"
+        class="mt-2"
+      />
+    </template>
   </div>
 </template>

app/javascript/dashboard/components-next/message/bubbles/VoiceCall.vue

@@ -34,6 +34,7 @@ const ICON_MAP = {
   [VOICE_CALL_STATUS.COMPLETED]: 'i-ph-phone-bold',
   [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x-bold',
   [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x-bold',
+  [VOICE_CALL_STATUS.REJECTED]: 'i-ph-phone-x-bold',
 };
 
 const { t } = useI18n();
@@ -81,7 +82,11 @@ const isWhatsapp = computed(
   () => call.value?.provider === VOICE_CALL_PROVIDERS.WHATSAPP
 );
 const isFailed = computed(() =>
-  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(status.value)
+  [
+    VOICE_CALL_STATUS.NO_ANSWER,
+    VOICE_CALL_STATUS.FAILED,
+    VOICE_CALL_STATUS.REJECTED,
+  ].includes(status.value)
 );
 const isMissedInbound = computed(() => isFailed.value && !isOutbound.value);
 const endReason = computed(() => call.value?.endReason);

app/javascript/dashboard/components-next/message/constants.js

@@ -90,6 +90,7 @@ export const VOICE_CALL_STATUS = {
   COMPLETED: 'completed',
   NO_ANSWER: 'no-answer',
   FAILED: 'failed',
+  REJECTED: 'rejected',
 };
 
 export const VOICE_CALL_DIRECTION = {

app/javascript/dashboard/components/Modal.vue

@@ -123,6 +123,10 @@ onMounted(() => {
       a {
         @apply p-4;
       }
+
+      .ProseMirror a {
+        @apply p-0;
+      }
     }
   }
 }

app/javascript/dashboard/components/widgets/VideoCallButton.vue

@@ -31,12 +31,22 @@ export default {
     }
   },
   methods: {
+    createErrorMessage(error) {
+      const responseError = error?.response?.data?.error;
+      if (typeof responseError === 'string') return responseError;
+
+      return (
+        responseError?.error?.message ||
+        responseError?.message ||
+        this.$t('INTEGRATION_SETTINGS.DYTE.CREATE_ERROR')
+      );
+    },
     async onClick() {
       this.isLoading = true;
       try {
         await DyteAPI.createAMeeting(this.conversationId);
       } catch (error) {
-        useAlert(this.$t('INTEGRATION_SETTINGS.DYTE.CREATE_ERROR'));
+        useAlert(this.createErrorMessage(error));
       } finally {
         this.isLoading = false;
       }

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -57,7 +57,9 @@ const showMetaSection = computed(() => {
   );
 });
 
-const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
+const hasSlaPolicyId = computed(
+  () => props.chat?.applied_sla?.id && !props.currentContact?.blocked
+);
 
 const showLabelsSection = computed(() => {
   return props.chat.labels?.length > 0 || hasSlaPolicyId.value;

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -93,7 +93,9 @@ const hasMultipleInboxes = computed(
   () => store.getters['inboxes/getInboxes'].length > 1
 );
 
-const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
+const hasSlaPolicyId = computed(
+  () => props.chat?.applied_sla?.id && !currentContact.value?.blocked
+);
 
 const copyConversationId = async () => {
   try {

app/javascript/dashboard/components/widgets/conversation/VoiceCallStatus.vue

@@ -21,6 +21,7 @@ const ICON_MAP = {
   [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
   [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
   [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
+  [VOICE_CALL_STATUS.REJECTED]: 'i-ph-phone-x',
 };
 
 const COLOR_MAP = {
@@ -29,13 +30,18 @@ const COLOR_MAP = {
   [VOICE_CALL_STATUS.COMPLETED]: 'text-n-slate-11',
   [VOICE_CALL_STATUS.NO_ANSWER]: 'text-n-ruby-9',
   [VOICE_CALL_STATUS.FAILED]: 'text-n-ruby-9',
+  [VOICE_CALL_STATUS.REJECTED]: 'text-n-ruby-9',
 };
 
 const isOutbound = computed(
   () => props.direction === VOICE_CALL_DIRECTION.OUTBOUND
 );
 const isFailed = computed(() =>
-  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(props.status)
+  [
+    VOICE_CALL_STATUS.NO_ANSWER,
+    VOICE_CALL_STATUS.FAILED,
+    VOICE_CALL_STATUS.REJECTED,
+  ].includes(props.status)
 );
 
 const labelKey = computed(() => {

app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue

@@ -1,7 +1,7 @@
 <script setup>
 import { ref, computed, onMounted, onUnmounted, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { evaluateSLAStatus } from '@chatwoot/utils';
+import { evaluateSLAStatus } from 'dashboard/helper/slaHelper';
 import SLAPopoverCard from './SLAPopoverCard.vue';
 
 const props = defineProps({
@@ -61,6 +61,7 @@ const updateSlaStatus = () => {
   slaStatus.value = evaluateSLAStatus({
     appliedSla: appliedSLA.value,
     chat: props.chat,
+    slaEvents: slaEvents.value || [],
   });
 };
 

app/javascript/dashboard/components/widgets/conversation/specs/ConversationCard.spec.js

@@ -0,0 +1,60 @@
+import { shallowMount } from '@vue/test-utils';
+import ConversationCard from '../ConversationCard.vue';
+
+const defaultChat = {
+  id: 1,
+  labels: [],
+  messages: [],
+  priority: null,
+  unread_count: 0,
+  timestamp: 1700000000,
+  created_at: 1700000000,
+};
+
+const mountComponent = (chat, currentContact = {}) =>
+  shallowMount(ConversationCard, {
+    props: {
+      chat: { ...defaultChat, ...chat },
+      currentContact: {
+        name: 'Jane Doe',
+        thumbnail: '',
+        availability_status: 'offline',
+        ...currentContact,
+      },
+      inbox: { id: 1 },
+    },
+    global: {
+      stubs: {
+        'fluent-icon': true,
+      },
+    },
+  });
+
+describe('ConversationCard', () => {
+  it('does not reserve the labels row when only a persisted SLA policy id is present', () => {
+    const wrapper = mountComponent({ sla_policy_id: 1, applied_sla: null });
+
+    expect(wrapper.findComponent({ name: 'CardLabels' }).exists()).toBe(false);
+  });
+
+  it('shows the labels row when an active applied SLA is present', () => {
+    const wrapper = mountComponent({
+      sla_policy_id: 1,
+      applied_sla: { id: 1 },
+    });
+
+    expect(wrapper.findComponent({ name: 'CardLabels' }).exists()).toBe(true);
+  });
+
+  it('does not reserve the labels row when the contact is blocked', () => {
+    const wrapper = mountComponent(
+      {
+        sla_policy_id: 1,
+        applied_sla: { id: 1 },
+      },
+      { blocked: true }
+    );
+
+    expect(wrapper.findComponent({ name: 'CardLabels' }).exists()).toBe(false);
+  });
+});

app/javascript/dashboard/composables/useCallSession.js

@@ -161,6 +161,7 @@ const buildCallActions = ({ callsStore, whatsappSession, t }) => {
       return { conferenceSid: joinResponse?.conference_sid };
     } catch (error) {
       useAlert(error?.response?.data?.error || t('CONTACT_PANEL.CALL_FAILED'));
+      // 409 = the call already ended before accept landed (e.g. caller hung up mid-ring).
       if (error?.response?.status === 409) {
         TwilioVoiceClient.endClientCall();
         markDismissed(callSid);

app/javascript/dashboard/constants/editor.js

@@ -163,6 +163,11 @@ export const FORMATTING = {
     nodes: [],
     menu: [],
   },
+  'Context::NoToolbar': {
+    marks: ['strong', 'em', 'link'],
+    nodes: ['bulletList', 'orderedList'],
+    menu: [],
+  },
 };
 
 // Editor menu options for Full Editor
@@ -183,6 +188,16 @@ export const ARTICLE_EDITOR_MENU_OPTIONS = [
   'insertTable',
 ];
 
+// [text](url) -> "text: url" (drop label if it equals the URL). Keep serializer
+// escapes; the re-parse renders them literally, unescaping would crash it.
+const flattenLink = (_match, text, url) => {
+  const cleanUrl = url
+    .trim()
+    .replace(/\s+["'(].*$/, '')
+    .replace(/^<|>$/g, '');
+  return text === cleanUrl ? cleanUrl : `${text}: ${cleanUrl}`;
+};
+
 /**
  * Markdown formatting patterns for stripping unsupported formatting.
  *
@@ -259,7 +274,12 @@ export const MARKDOWN_PATTERNS = [
   {
     type: 'link', // PM: link
     patterns: [
-      { pattern: /\[([^\]]+)\]\([^)]+\)/g, replacement: '$1' }, // [text](url) -> text
+      // Escape-aware label + URL captures so a \] or \) can't cut the match
+      // short and leave link markup that crashes the re-parse.
+      {
+        pattern: /\[((?:\\.|[^\]\\])*)\]\(((?:\\.|[^)\\])*)\)/g,
+        replacement: flattenLink,
+      },
       { pattern: /<([a-zA-Z][a-zA-Z0-9+.-]*:[^\s>]+)>/g, replacement: '$1' }, // <https://...>, <mailto:...>, <tel:...>, <ftp://...>, etc
       { pattern: /<([^\s@]+@[^\s@>]+)>/g, replacement: '$1' }, // <user@example.com> -> user@example.com
     ],

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -162,4 +162,7 @@ export const SESSION_EVENTS = Object.freeze({
 export const ONBOARDING_EVENTS = Object.freeze({
   ACCOUNT_DETAILS_VISITED: 'Onboarding: Account details visited',
   ACCOUNT_DETAILS_COMPLETED: 'Onboarding: Account details completed',
+  INBOX_SETUP_VISITED: 'Onboarding: Inbox setup visited',
+  INBOX_SETUP_COMPLETED: 'Onboarding: Inbox setup completed',
+  INBOX_SETUP_SKIPPED: 'Onboarding: Inbox setup skipped',
 });

app/javascript/dashboard/helper/inbox.js

@@ -13,6 +13,24 @@ export const INBOX_TYPES = {
   TIKTOK: 'Channel::Tiktok',
 };
 
+// Short channel-type slugs used to identify a channel without leaning on its
+// Channel:: class name — e.g. onboarding channel cards and OAuth provider maps.
+export const CHANNEL_TYPES = {
+  WEBSITE: 'website',
+  WHATSAPP: 'whatsapp',
+  FACEBOOK: 'facebook',
+  INSTAGRAM: 'instagram',
+  TIKTOK: 'tiktok',
+  TELEGRAM: 'telegram',
+  LINE: 'line',
+  GMAIL: 'gmail',
+  OUTLOOK: 'outlook',
+  SMS: 'sms',
+  API: 'api',
+  VOICE: 'voice',
+  EMAIL: 'email',
+};
+
 // Add providers here as they gain voice capability (e.g., WhatsApp Cloud, Twilio WhatsApp)
 export const VOICE_CALL_PROVIDERS = {
   TWILIO: 'twilio',

app/javascript/dashboard/helper/slaHelper.js

@@ -0,0 +1,150 @@
+import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+
+/**
+ * Formats seconds into a human-readable time string
+ * @param {number} seconds - The time in seconds (can be negative for overdue)
+ * @returns {string} Formatted time string like "2h 30m" or "1d 4h"
+ */
+const formatSLATime = seconds => {
+  const absSeconds = Math.abs(seconds);
+
+  const units = {
+    y: 31536000,
+    mo: 2592000,
+    d: 86400,
+    h: 3600,
+    m: 60,
+  };
+
+  if (absSeconds < 60) {
+    return '1m';
+  }
+
+  const parts = [];
+  let remaining = absSeconds;
+
+  Object.entries(units).forEach(([unit, value]) => {
+    if (parts.length >= 2) return;
+    const count = Math.floor(remaining / value);
+    if (count > 0) {
+      parts.push(`${count}${unit}`);
+      remaining -= count * value;
+    }
+  });
+
+  return parts.join(' ');
+};
+
+const toUnixTimestamp = value => {
+  if (!value || typeof value === 'number') return value;
+
+  const numericValue = Number(value);
+  if (!Number.isNaN(numericValue)) return numericValue;
+
+  const parsedTimestamp = Date.parse(value);
+  return Number.isNaN(parsedTimestamp)
+    ? value
+    : Math.floor(parsedTimestamp / 1000);
+};
+
+/**
+ * Evaluates SLA status using backend-computed due times
+ * @param {Object} params - Parameters object
+ * @param {Object} params.appliedSla - The applied SLA with due_at timestamps
+ * @param {Object} params.chat - The conversation object
+ * @param {Array} params.slaEvents - Recorded SLA miss events for this conversation
+ * @returns {Object} SLA status with type, threshold, icon, and isSlaMissed
+ */
+export const evaluateSLAStatus = ({ appliedSla, chat, slaEvents = [] }) => {
+  const emptyStatus = { type: '', threshold: '', icon: '', isSlaMissed: false };
+
+  if (!appliedSla || !chat) {
+    return emptyStatus;
+  }
+
+  const sla = useCamelCase(appliedSla);
+  const conversation = useCamelCase(chat);
+  const events = useCamelCase(slaEvents || []);
+  const currentTime = Math.floor(Date.now() / 1000);
+  const slaStatuses = [];
+
+  const dueAtByType = {
+    FRT: sla.slaFrtDueAt,
+    RT: sla.slaRtDueAt,
+  };
+  const slaTypes = ['FRT', 'NRT', 'RT'];
+
+  events.forEach(event => {
+    const type = event.eventType?.toUpperCase();
+    if (!slaTypes.includes(type)) return;
+
+    const missedAt =
+      type === 'NRT' ? event.createdAt : dueAtByType[type] || event.createdAt;
+    if (!missedAt) return;
+
+    slaStatuses.push({
+      type,
+      threshold: missedAt - currentTime,
+      icon: 'flame',
+      isSlaMissed: true,
+    });
+  });
+
+  const firstReplyCreatedAt = toUnixTimestamp(conversation.firstReplyCreatedAt);
+  const shouldCheckFirstResponse =
+    !firstReplyCreatedAt || firstReplyCreatedAt > sla.slaFrtDueAt;
+
+  // Check FRT - until first reply is made on time
+  if (sla.slaFrtDueAt && shouldCheckFirstResponse) {
+    const threshold = sla.slaFrtDueAt - currentTime;
+    slaStatuses.push({
+      type: 'FRT',
+      threshold,
+      icon: threshold <= 0 ? 'flame' : 'alarm',
+      isSlaMissed: threshold <= 0,
+    });
+  }
+
+  // Check NRT - only if first reply made and waiting for response
+  if (sla.slaNrtDueAt && firstReplyCreatedAt && conversation.waitingSince) {
+    const threshold = sla.slaNrtDueAt - currentTime;
+    slaStatuses.push({
+      type: 'NRT',
+      threshold,
+      icon: threshold <= 0 ? 'flame' : 'alarm',
+      isSlaMissed: threshold <= 0,
+    });
+  }
+
+  // Check RT - only if conversation is unresolved
+  if (sla.slaRtDueAt && conversation.status !== 'resolved') {
+    const threshold = sla.slaRtDueAt - currentTime;
+    slaStatuses.push({
+      type: 'RT',
+      threshold,
+      icon: threshold <= 0 ? 'flame' : 'alarm',
+      isSlaMissed: threshold <= 0,
+    });
+  }
+
+  if (slaStatuses.length === 0) {
+    return emptyStatus;
+  }
+
+  // Show existing breaches before upcoming deadlines, then pick the closest timer.
+  slaStatuses.sort((a, b) => {
+    if (a.isSlaMissed !== b.isSlaMissed) {
+      return a.isSlaMissed ? -1 : 1;
+    }
+
+    return Math.abs(a.threshold) - Math.abs(b.threshold);
+  });
+  const mostUrgent = slaStatuses[0];
+
+  return {
+    type: mostUrgent.type,
+    threshold: formatSLATime(mostUrgent.threshold),
+    icon: mostUrgent.icon,
+    isSlaMissed: mostUrgent.isSlaMissed,
+  };
+};

app/javascript/dashboard/helper/specs/editorHelper.spec.js

@@ -1,4 +1,9 @@
-import { EditorState, EditorView } from '@chatwoot/prosemirror-schema';
+import {
+  EditorState,
+  EditorView,
+  buildMessageSchema,
+  MessageMarkdownTransformer,
+} from '@chatwoot/prosemirror-schema';
 import { FORMATTING } from 'dashboard/constants/editor';
 import { Schema } from 'prosemirror-model';
 import {
@@ -978,13 +983,77 @@ describe('stripUnsupportedFormatting', () => {
       );
     });
 
-    it('strips links but keeps text', () => {
+    it('keeps link text and URL when schema does not support links', () => {
       expect(
         stripUnsupportedFormatting(
           'Check [this link](https://example.com)',
           emptySchema
         )
-      ).toBe('Check this link');
+      ).toBe('Check this link: https://example.com');
+    });
+
+    it('drops the hidden link title when preserving the URL', () => {
+      expect(
+        stripUnsupportedFormatting(
+          'Check [docs](https://example.com "Docs")',
+          emptySchema
+        )
+      ).toBe('Check docs: https://example.com');
+
+      expect(
+        stripUnsupportedFormatting(
+          'Check [docs](<https://example.com> "Docs")',
+          emptySchema
+        )
+      ).toBe('Check docs: https://example.com');
+    });
+
+    // Output is re-parsed before sending, so assert the final text
+    // (strip + re-parse); the re-parse turns serializer escapes into literals.
+    describe('links round-trip through re-parse without crashing', () => {
+      const smsSchema = buildMessageSchema([], []); // no marks, no nodes
+      const sendAs = md =>
+        new MessageMarkdownTransformer(smsSchema).parse(
+          stripUnsupportedFormatting(md, smsSchema)
+        ).textContent;
+
+      it('keeps escaped parens/underscores anywhere in the URL', () => {
+        expect(
+          sendAs('See [wiki](https://en.wikipedia.org/wiki/Foo\\_\\(bar\\))')
+        ).toBe('See wiki: https://en.wikipedia.org/wiki/Foo_(bar)');
+        expect(sendAs('See [wiki](https://host/a\\_\\(b\\)c)')).toBe(
+          'See wiki: https://host/a_(b)c'
+        );
+      });
+
+      it('drops the label when it equals the URL even when escaped', () => {
+        expect(
+          sendAs(
+            '[www.example.com/Foo\\_\\(bar\\)](www.example.com/Foo\\_\\(bar\\))'
+          )
+        ).toBe('www.example.com/Foo_(bar)');
+      });
+
+      it('does not reintroduce emphasis from an escaped label', () => {
+        expect(sendAs('[Use \\_id\\_](https://example.com)')).toBe(
+          'Use _id_: https://example.com'
+        );
+      });
+
+      it('flattens a label containing an escaped closing bracket', () => {
+        expect(sendAs('[FAQ \\[v2\\]](https://example.com)')).toBe(
+          'FAQ [v2]: https://example.com'
+        );
+      });
+    });
+
+    it('leaves bare URLs untouched so channels can auto-link them', () => {
+      expect(
+        stripUnsupportedFormatting('Visit www.example.com now', emptySchema)
+      ).toBe('Visit www.example.com now');
+      expect(
+        stripUnsupportedFormatting('Visit <https://example.com>', emptySchema)
+      ).toBe('Visit https://example.com');
     });
 
     it('converts autolinks to plain URLs when schema does not support links', () => {
@@ -1049,7 +1118,7 @@ describe('stripUnsupportedFormatting', () => {
     it('handles complex content with multiple formatting types', () => {
       const content =
         '**Bold** and *italic* with `code` and [link](url)\n- list item';
-      const expected = 'Bold and italic with code and link\nlist item';
+      const expected = 'Bold and italic with code and link: url\nlist item';
       expect(stripUnsupportedFormatting(content, emptySchema)).toBe(expected);
     });
   });

app/javascript/dashboard/helper/specs/slaHelper.spec.js

@@ -0,0 +1,450 @@
+import { evaluateSLAStatus } from '../slaHelper';
+
+describe('#SLA Helpers', () => {
+  const currentTimestamp = 1700000000; // Fixed timestamp for testing
+
+  beforeEach(() => {
+    vi.useFakeTimers();
+    vi.setSystemTime(currentTimestamp * 1000);
+  });
+
+  afterEach(() => {
+    vi.useRealTimers();
+  });
+
+  describe('evaluateSLAStatus', () => {
+    describe('when inputs are invalid', () => {
+      it('returns empty status when appliedSla is null', () => {
+        const result = evaluateSLAStatus({ appliedSla: null, chat: {} });
+        expect(result).toEqual({
+          type: '',
+          threshold: '',
+          icon: '',
+          isSlaMissed: false,
+        });
+      });
+
+      it('returns empty status when chat is null', () => {
+        const result = evaluateSLAStatus({ appliedSla: {}, chat: null });
+        expect(result).toEqual({
+          type: '',
+          threshold: '',
+          icon: '',
+          isSlaMissed: false,
+        });
+      });
+    });
+
+    describe('FRT (First Response Time)', () => {
+      it('returns FRT status when first reply not made and within threshold', () => {
+        const appliedSla = { sla_frt_due_at: currentTimestamp + 3600 }; // 1 hour from now
+        const chat = { first_reply_created_at: null, status: 'open' };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('FRT');
+        expect(result.threshold).toBe('1h');
+        expect(result.icon).toBe('alarm');
+        expect(result.isSlaMissed).toBe(false);
+      });
+
+      it('returns missed FRT status when threshold is exceeded', () => {
+        const appliedSla = { sla_frt_due_at: currentTimestamp - 1800 }; // 30 min ago
+        const chat = { first_reply_created_at: null, status: 'open' };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('FRT');
+        expect(result.threshold).toBe('30m');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('does not return FRT when first reply was made before due time', () => {
+        const appliedSla = { sla_frt_due_at: currentTimestamp + 3600 };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 1000,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).not.toBe('FRT');
+      });
+
+      it('does not return FRT when first reply was made at due time', () => {
+        const appliedSla = {
+          sla_frt_due_at: currentTimestamp - 600,
+          sla_rt_due_at: currentTimestamp + 1800,
+        };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 600,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('RT');
+      });
+
+      it('returns missed FRT when first reply was made after due time', () => {
+        const appliedSla = {
+          sla_frt_due_at: currentTimestamp - 600,
+          sla_rt_due_at: currentTimestamp + 1800,
+        };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 300,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('FRT');
+        expect(result.threshold).toBe('10m');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('returns missed FRT when live first reply timestamp is an ISO string after due time', () => {
+        const appliedSla = {
+          sla_frt_due_at: currentTimestamp - 600,
+          sla_rt_due_at: currentTimestamp + 1800,
+        };
+        const chat = {
+          first_reply_created_at: new Date(
+            (currentTimestamp - 300) * 1000
+          ).toISOString(),
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('FRT');
+        expect(result.threshold).toBe('10m');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('uses the due time for a missed FRT event created after the deadline', () => {
+        const appliedSla = { sla_frt_due_at: currentTimestamp - 3600 };
+        const chat = { first_reply_created_at: null, status: 'open' };
+        const slaEvents = [
+          { event_type: 'frt', created_at: currentTimestamp - 1800 },
+        ];
+
+        const result = evaluateSLAStatus({ appliedSla, chat, slaEvents });
+
+        expect(result.type).toBe('FRT');
+        expect(result.threshold).toBe('1h');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+    });
+
+    describe('NRT (Next Response Time)', () => {
+      it('returns NRT status when waiting for response and within threshold', () => {
+        const appliedSla = { sla_nrt_due_at: currentTimestamp + 1800 }; // 30 min from now
+        const chat = {
+          first_reply_created_at: currentTimestamp - 7200,
+          waiting_since: currentTimestamp - 600,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('NRT');
+        expect(result.threshold).toBe('30m');
+        expect(result.icon).toBe('alarm');
+        expect(result.isSlaMissed).toBe(false);
+      });
+
+      it('returns missed NRT status when threshold is exceeded', () => {
+        const appliedSla = { sla_nrt_due_at: currentTimestamp - 900 }; // 15 min ago
+        const chat = {
+          first_reply_created_at: currentTimestamp - 7200,
+          waiting_since: currentTimestamp - 2700,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('NRT');
+        expect(result.threshold).toBe('15m');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('does not return NRT when not waiting for response', () => {
+        const appliedSla = { sla_nrt_due_at: currentTimestamp + 1800 };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 7200,
+          waiting_since: null,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).not.toBe('NRT');
+      });
+
+      it('returns missed NRT when a recorded NRT miss exists after response', () => {
+        const appliedSla = { sla_rt_due_at: currentTimestamp + 1800 };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 7200,
+          waiting_since: null,
+          status: 'open',
+        };
+        const slaEvents = [
+          { event_type: 'nrt', created_at: currentTimestamp - 900 },
+        ];
+
+        const result = evaluateSLAStatus({ appliedSla, chat, slaEvents });
+
+        expect(result.type).toBe('NRT');
+        expect(result.threshold).toBe('15m');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('uses the recorded event time for a missed NRT with a new active NRT timer', () => {
+        const appliedSla = {
+          sla_nrt_due_at: currentTimestamp + 300,
+          sla_rt_due_at: currentTimestamp + 1800,
+        };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 7200,
+          waiting_since: currentTimestamp - 60,
+          status: 'open',
+        };
+        const slaEvents = [
+          { event_type: 'nrt', created_at: currentTimestamp - 1800 },
+        ];
+
+        const result = evaluateSLAStatus({ appliedSla, chat, slaEvents });
+
+        expect(result.type).toBe('NRT');
+        expect(result.threshold).toBe('30m');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('does not return NRT when first reply not made', () => {
+        const appliedSla = { sla_nrt_due_at: currentTimestamp + 1800 };
+        const chat = {
+          first_reply_created_at: null,
+          waiting_since: currentTimestamp - 600,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).not.toBe('NRT');
+      });
+    });
+
+    describe('RT (Resolution Time)', () => {
+      it('returns RT status when conversation is open and within threshold', () => {
+        const appliedSla = { sla_rt_due_at: currentTimestamp + 7200 }; // 2 hours from now
+        const chat = {
+          first_reply_created_at: currentTimestamp - 3600,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('RT');
+        expect(result.threshold).toBe('2h');
+        expect(result.icon).toBe('alarm');
+        expect(result.isSlaMissed).toBe(false);
+      });
+
+      it.each(['pending', 'snoozed'])(
+        'returns RT status when conversation is %s and within threshold',
+        status => {
+          const appliedSla = { sla_rt_due_at: currentTimestamp + 7200 };
+          const chat = {
+            first_reply_created_at: currentTimestamp - 3600,
+            status,
+          };
+
+          const result = evaluateSLAStatus({ appliedSla, chat });
+
+          expect(result.type).toBe('RT');
+          expect(result.threshold).toBe('2h');
+          expect(result.icon).toBe('alarm');
+          expect(result.isSlaMissed).toBe(false);
+        }
+      );
+
+      it('returns missed RT status when threshold is exceeded', () => {
+        const appliedSla = { sla_rt_due_at: currentTimestamp - 3600 }; // 1 hour ago
+        const chat = {
+          first_reply_created_at: currentTimestamp - 7200,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('RT');
+        expect(result.threshold).toBe('1h');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('uses the due time for a missed RT event created after the deadline', () => {
+        const appliedSla = { sla_rt_due_at: currentTimestamp - 3600 };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 7200,
+          status: 'open',
+        };
+        const slaEvents = [
+          { event_type: 'rt', created_at: currentTimestamp - 1800 },
+        ];
+
+        const result = evaluateSLAStatus({ appliedSla, chat, slaEvents });
+
+        expect(result.type).toBe('RT');
+        expect(result.threshold).toBe('1h');
+        expect(result.icon).toBe('flame');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('does not return RT when conversation is resolved', () => {
+        const appliedSla = { sla_rt_due_at: currentTimestamp + 7200 };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 3600,
+          status: 'resolved',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('');
+      });
+    });
+
+    describe('priority selection', () => {
+      it('returns most urgent SLA when multiple are active', () => {
+        const appliedSla = {
+          sla_frt_due_at: currentTimestamp + 7200, // 2h - less urgent
+          sla_nrt_due_at: currentTimestamp + 1800, // 30m - most urgent
+          sla_rt_due_at: currentTimestamp + 3600, // 1h
+        };
+        const chat = {
+          first_reply_created_at: null,
+          waiting_since: currentTimestamp - 600,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        // FRT is selected because first_reply_created_at is null
+        // NRT is not checked when first_reply_created_at is null
+        expect(result.type).toBe('RT');
+        expect(result.threshold).toBe('1h');
+      });
+
+      it('returns most urgent missed SLA over upcoming SLA', () => {
+        const appliedSla = {
+          sla_nrt_due_at: currentTimestamp - 300, // 5m overdue - most urgent by absolute value
+          sla_rt_due_at: currentTimestamp + 3600, // 1h remaining
+        };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 7200,
+          waiting_since: currentTimestamp - 2100,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('NRT');
+        expect(result.isSlaMissed).toBe(true);
+      });
+
+      it('returns an existing missed SLA over a closer upcoming SLA', () => {
+        const appliedSla = {
+          sla_frt_due_at: currentTimestamp - 7200, // 2h overdue
+          sla_rt_due_at: currentTimestamp + 300, // 5m remaining
+        };
+        const chat = {
+          first_reply_created_at: null,
+          status: 'open',
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.type).toBe('FRT');
+        expect(result.threshold).toBe('2h');
+        expect(result.isSlaMissed).toBe(true);
+      });
+    });
+
+    describe('time formatting', () => {
+      it('formats time in days and hours', () => {
+        const appliedSla = { sla_rt_due_at: currentTimestamp + 90000 }; // 25 hours
+        const chat = { status: 'open' };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.threshold).toBe('1d 1h');
+      });
+
+      it('formats time less than a minute as 1m', () => {
+        const appliedSla = { sla_frt_due_at: currentTimestamp + 30 }; // 30 seconds
+        const chat = { first_reply_created_at: null, status: 'open' };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.threshold).toBe('1m');
+      });
+
+      it('formats months correctly', () => {
+        const appliedSla = {
+          sla_rt_due_at: currentTimestamp + 2592000 + 86400,
+        }; // 1 month + 1 day
+        const chat = { status: 'open' };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result.threshold).toBe('1mo 1d');
+      });
+    });
+
+    describe('empty status scenarios', () => {
+      it('returns empty when no SLA thresholds are set', () => {
+        const appliedSla = {};
+        const chat = { status: 'open' };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result).toEqual({
+          type: '',
+          threshold: '',
+          icon: '',
+          isSlaMissed: false,
+        });
+      });
+
+      it('returns empty when all conditions are met', () => {
+        const appliedSla = {
+          sla_frt_due_at: currentTimestamp + 3600,
+          sla_nrt_due_at: currentTimestamp + 1800,
+          sla_rt_due_at: currentTimestamp + 7200,
+        };
+        const chat = {
+          first_reply_created_at: currentTimestamp - 3600, // FRT already hit
+          waiting_since: null, // Not waiting, so NRT not applicable
+          status: 'resolved', // RT not applicable
+        };
+
+        const result = evaluateSLAStatus({ appliedSla, chat });
+
+        expect(result).toEqual({
+          type: '',
+          threshold: '',
+          icon: '',
+          isSlaMissed: false,
+        });
+      });
+    });
+  });
+});

app/javascript/dashboard/helper/voice.js

@@ -1,4 +1,7 @@
-import { CONTENT_TYPES } from 'dashboard/components-next/message/constants';
+import {
+  CONTENT_TYPES,
+  VOICE_CALL_STATUS,
+} from 'dashboard/components-next/message/constants';
 import { MESSAGE_TYPE } from 'shared/constants/messages';
 import { useCallsStore } from 'dashboard/stores/calls';
 import types from 'dashboard/store/mutation-types';
@@ -7,6 +10,7 @@ export const TERMINAL_STATUSES = [
   'completed',
   'busy',
   'failed',
+  'rejected',
   'no-answer',
   'canceled',
   'missed',
@@ -100,6 +104,7 @@ export function handleVoiceCallCreated(
     callSid,
     callId,
     provider,
+    status,
     callDirection,
     conversationId,
     inboxId,
@@ -107,6 +112,11 @@ export function handleVoiceCallCreated(
     senderId,
   } = extractCallData(message);
 
+  // A voice_call message can be created already terminal when the caller hangs
+  // up before connect. Only ring while the call is actually ringing; mirrors the
+  // guard in seedCallsFromHydratedMessages.
+  if (status !== VOICE_CALL_STATUS.RINGING) return;
+
   if (
     !shouldShowCall({
       callDirection,

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -70,6 +70,18 @@
     "RATING_TITLE": "Rating",
     "FEEDBACK_TITLE": "Feedback",
     "REPLY_MESSAGE_NOT_FOUND": "Message not available",
+    "CAPTAIN_GENERATION": {
+      "TITLE": "How was this reply generated?",
+      "LOADING": "Loading details…",
+      "EMPTY": "No generation details available for this message.",
+      "REASONING": "Reasoning",
+      "SOURCES": "Knowledge base",
+      "SOURCES_SUMMARY": "Found {count} results",
+      "SEARCHED_FOR": "Searched for “{query}”",
+      "USED": "Used in reply",
+      "TOOLS": "Tools used",
+      "MODEL": "Generated with {model}"
+    },
     "CARD": {
       "SHOW_LABELS": "Show labels",
       "HIDE_LABELS": "Hide labels",

app/javascript/dashboard/i18n/locale/en/integrations.json

@@ -494,10 +494,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/en/onboarding.json

@@ -30,5 +30,59 @@
     "VALIDATION_ERROR": "Please fill in all required fields",
     "SUCCESS": "Details saved successfully",
     "ERROR": "Could not save details. Please try again."
+  },
+  "ONBOARDING_INBOX_SETUP": {
+    "GREETING": "Let's set up a few things",
+    "SUBTITLE": "This will give you head-start in your workspace",
+    "CONTINUE": "Continue",
+    "SKIP": "Skip",
+    "ERROR": "Something went wrong. Please try again.",
+    "WHATSAPP_CONNECTED": "WhatsApp connected successfully",
+    "FACEBOOK_CONNECTED": "Facebook connected successfully",
+    "CREATED_FOR_YOU": {
+      "TITLE": "We've created the following for you",
+      "LIVE_CHAT": "Live Chat widget",
+      "LIVE_CHAT_DESCRIPTION": "Instant messenger for your website",
+      "LIVE_CHAT_STATUS": "Almost done…",
+      "LIVE_CHAT_READY": "Ready",
+      "HELP_CENTER": "Help Center",
+      "HELP_CENTER_DESCRIPTION": "Your digital encyclopedia",
+      "HELP_CENTER_GENERATING": "Creating your help center…",
+      "HELP_CENTER_ANALYZING_WEBSITE": "Analyzing your website…",
+      "HELP_CENTER_SETTING_UP_CATEGORIES": "Setting up categories…",
+      "HELP_CENTER_CURATING_ARTICLES": "Curating articles…",
+      "HELP_CENTER_ARTICLES": "Created {count} article | Created {count} articles",
+      "HELP_CENTER_CATEGORIES": "{count} category | {count} categories",
+      "HELP_CENTER_SUMMARY": "Created {count} article across {categories} | Created {count} articles across {categories}"
+    },
+    "CHANNELS": {
+      "TITLE": "Connect all your conversation channels",
+      "HEADER": "We found a few channels you can connect",
+      "CONNECT": "Connect",
+      "CONNECTED": "Connected",
+      "MORE_CHANNELS_NOTE": "Set up {email} and {voice} channels later inside the app",
+      "MORE_CHANNELS_EMAIL": "Email",
+      "MORE_CHANNELS_VOICE": "Voice",
+      "VIEW_ALL": "View all",
+      "GMAIL": "Gmail",
+      "OUTLOOK": "Outlook",
+      "OTHER_EMAIL": "Other Email Providers"
+    },
+    "CHANNELS_DIALOG": {
+      "TITLE": "Connect all your channels instantly",
+      "SUBTITLE": "Manage all of them from one dashboard. You can also set up and edit inboxes later inside the app.",
+      "NOTE": "SMS, API, Voice, and other email providers can be set up later from your dashboard.",
+      "CONNECT_TITLE": "Connect your {name} account",
+      "CONNECT_SUBTITLE": "Fill out these quick details",
+      "CONNECT": "Connect",
+      "BACK": "Back",
+      "SETUP_LATER": "Setup later in app",
+      "FACEBOOK_SUBTITLE": "Authorize access and choose a Page to connect.",
+      "FACEBOOK_LAUNCH": "Continue with Facebook",
+      "FACEBOOK_SELECT_PAGE": "Select a Page to connect",
+      "FACEBOOK_LOADING": "Loading your Facebook Pages…",
+      "FACEBOOK_NO_PAGES": "No connectable Pages found. All your Pages are already connected.",
+      "FACEBOOK_ERROR": "Couldn't connect to Facebook. Please try again."
+    }
   }
 }

app/javascript/dashboard/i18n/locale/en/report.json

@@ -121,6 +121,26 @@
       "CLEAR_FILTER": "Clear filter",
       "EMPTY_LIST": "No results found"
     },
+    "DRILLDOWN": {
+      "TITLE": "{metric} details",
+      "RESULT_COUNT_CONVERSATION": "{count} conversation | {count} conversations",
+      "RESULT_COUNT_MESSAGE": "{count} message | {count} messages",
+      "EMPTY": "No records found for this bar.",
+      "ERROR": "Could not load records. Please try again.",
+      "ADMIN_ONLY": "Only administrators can drill down into report records.",
+      "LOAD_MORE": "Load more",
+      "CLOSE": "Close details",
+      "PREVIOUS_BUCKET": "Previous bar",
+      "NEXT_BUCKET": "Next bar",
+      "UNKNOWN_CONTACT": "Unknown contact",
+      "UNKNOWN_INBOX": "Unknown inbox",
+      "UNASSIGNED_AGENT": "Unassigned",
+      "NO_MESSAGE_CONTENT": "No message content",
+      "MESSAGE_CREATED_AT": "Message created at {time}",
+      "EVENT_OCCURRED_AT": "Event occurred at {time}",
+      "INCOMING_MESSAGE": "Incoming message",
+      "OUTGOING_MESSAGE": "Outgoing message"
+    },
     "PAGINATION": {
       "RESULTS": "Showing {start} to {end} of {total} results",
       "PER_PAGE_TEMPLATE": "{size} / page"

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -440,7 +440,9 @@
       "DESCRIPTION": "Enable or disable AI-powered features.",
       "AUDIO_TRANSCRIPTION": {
         "TITLE": "Audio Transcription",
-        "DESCRIPTION": "Automatically convert voice messages and call recordings into searchable text transcripts."
+        "DESCRIPTION": "Automatically convert voice messages and call recordings into searchable text transcripts.",
+        "MODEL_TITLE": "Audio Transcription Model",
+        "MODEL_DESCRIPTION": "Select the AI model to use for converting audio messages into text transcripts"
       },
       "HELP_CENTER_SEARCH": {
         "TITLE": "Help Center Search Indexing",
@@ -798,10 +800,14 @@
         },
         "FAIR_DISTRIBUTION": {
           "LABEL": "Fair distribution policy",
-          "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
+          "DESCRIPTION": "Cap conversations per agent within a time window to avoid overload. Defaults to 100 per hour.",
           "INPUT_MAX": "Assign max",
           "DURATION": "Conversations per agent in every"
         },
+        "EXCLUDE_OLDER_THAN": {
+          "LABEL": "Skip stale conversations",
+          "DESCRIPTION": "Skip unassigned conversations older than this. Defaults to 7 days; clear to disable."
+        },
         "INBOXES": {
           "LABEL": "Added inboxes",
           "DESCRIPTION": "Add inboxes for which this policy will be applicable.",

app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue

@@ -6,6 +6,7 @@ import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
 import AddCannedModal from 'dashboard/routes/dashboard/settings/canned/AddCanned.vue';
 import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
 import { conversationUrl, frontendURL } from '../../../helper/URLHelper';
 import {
   ACCOUNT_EVENTS,
@@ -119,16 +120,20 @@ export default {
     handleClose(e) {
       this.$emit('close', e);
     },
-    handleTranslate() {
+    async handleTranslate() {
       const { locale: accountLocale } = this.getAccount(this.currentAccountId);
       const agentLocale = this.getUISettings?.locale;
       const targetLanguage = agentLocale || accountLocale || 'en';
-      this.$store.dispatch('translateMessage', {
-        conversationId: this.conversationId,
-        messageId: this.messageId,
-        targetLanguage,
-      });
-      useTrack(CONVERSATION_EVENTS.TRANSLATE_A_MESSAGE);
+      try {
+        await this.$store.dispatch('translateMessage', {
+          conversationId: this.conversationId,
+          messageId: this.messageId,
+          targetLanguage,
+        });
+        useTrack(CONVERSATION_EVENTS.TRANSLATE_A_MESSAGE);
+      } catch (error) {
+        useAlert(parseAPIErrorResponse(error));
+      }
       this.handleClose();
     },
     handleReplyTo() {

app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue

@@ -252,6 +252,7 @@ export default {
       <MultiselectDropdown
         :options="teamsList"
         :selected-item="assignedTeam"
+        show-emoji-icon
         :multiselector-title="$t('AGENT_MGMT.MULTI_SELECTOR.TITLE.TEAM')"
         :multiselector-placeholder="$t('AGENT_MGMT.MULTI_SELECTOR.PLACEHOLDER')"
         :no-search-result="

app/javascript/dashboard/routes/dashboard/dashboard.routes.js

@@ -13,6 +13,7 @@ import AppContainer from './Dashboard.vue';
 import Suspended from './suspended/Index.vue';
 import NoAccounts from './noAccounts/Index.vue';
 import OnboardingAccountDetails from './onboarding/Index.vue';
+import OnboardingInboxSetup from './onboarding/InboxSetup.vue';
 
 export default {
   routes: [
@@ -40,6 +41,14 @@ export default {
       },
       component: OnboardingAccountDetails,
     },
+    {
+      path: frontendURL('accounts/:accountId/onboarding/inbox-setup'),
+      name: 'onboarding_inbox_setup',
+      meta: {
+        permissions: ['administrator', 'agent', 'custom_role'],
+      },
+      component: OnboardingInboxSetup,
+    },
     {
       path: frontendURL('accounts/:accountId/suspended'),
       name: 'account_suspended',

app/javascript/dashboard/routes/dashboard/onboarding/InboxSetup.vue

@@ -0,0 +1,158 @@
+<script setup>
+import { computed, onMounted, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRouter } from 'vue-router';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useConfig } from 'dashboard/composables/useConfig';
+import { ONBOARDING_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import OnboardingLayout from './shared/OnboardingLayout.vue';
+import OnboardingSection from './shared/OnboardingSection.vue';
+import InboxChannelsDialog from './inbox-setup/InboxChannelsDialog.vue';
+import InboxChannelsFooter from './inbox-setup/InboxChannelsFooter.vue';
+import ChannelRow from './inbox-setup/ChannelRow.vue';
+import WebWidgetCreationStatus from './inbox-setup/WebWidgetCreationStatus.vue';
+import HelpCenterCreationStatus from './inbox-setup/HelpCenterCreationStatus.vue';
+import { CHANNEL_TYPES } from 'dashboard/helper/inbox';
+import { useChannelConnect } from './inbox-setup/useChannelConnect';
+import { useDetectedChannels } from './inbox-setup/useDetectedChannels';
+import { DIALOG_CHANNELS } from './inbox-setup/constants';
+
+const { t } = useI18n();
+const store = useStore();
+const router = useRouter();
+const { accountId, currentAccount, finishOnboarding } = useAccount();
+const { isEnterprise } = useConfig();
+const { connectViaOAuth, connectWhatsapp } = useChannelConnect();
+
+const helpCenterGenerationId = computed(
+  () => currentAccount.value?.custom_attributes?.help_center_generation_id
+);
+
+const isSubmitting = ref(false);
+
+const inboxes = useMapGetter('inboxes/getInboxes');
+
+const {
+  displayedChannels,
+  remainingChannels,
+  connectedInbox,
+  hasDetectedChannels,
+} = useDetectedChannels();
+
+const channelsDialogRef = ref(null);
+
+// The initial inboxes fetch happens in WebWidgetCreationStatus, which polls
+// `inboxes/get` from its own mount — no need to dispatch it here too.
+onMounted(() => {
+  useTrack(ONBOARDING_EVENTS.INBOX_SETUP_VISITED);
+});
+
+const completeOnboarding = async event => {
+  if (isSubmitting.value) return;
+
+  isSubmitting.value = true;
+  try {
+    // Declare the step we're completing so the controller only clears it when
+    // the stored step still matches (idempotent). setUser then refreshes the
+    // auth store so the router guard sees the cleared step and lets us in.
+    await finishOnboarding({ onboarding_step: 'inbox_setup' });
+    useTrack(event);
+    await store.dispatch('setUser');
+    router.push({ name: 'home', params: { accountId: accountId.value } });
+  } catch {
+    useAlert(t('ONBOARDING_INBOX_SETUP.ERROR'));
+  } finally {
+    isSubmitting.value = false;
+  }
+};
+
+const handleContinue = () =>
+  completeOnboarding(ONBOARDING_EVENTS.INBOX_SETUP_COMPLETED);
+const handleSkip = () =>
+  completeOnboarding(ONBOARDING_EVENTS.INBOX_SETUP_SKIPPED);
+const openChannelsDialog = () => channelsDialogRef.value?.open();
+const refetchInboxes = () => store.dispatch('inboxes/get');
+
+// WhatsApp connects via Meta's embedded-signup popup; the DIALOG_CHANNELS open
+// the channels dialog preselected to their in-dialog step; the rest go through
+// the redirect OAuth flow (Gmail/Outlook keyed by email provider, Instagram by
+// channel type).
+const connectChannel = channel => {
+  if (channel.type === CHANNEL_TYPES.WHATSAPP) {
+    connectWhatsapp();
+    return;
+  }
+  if (DIALOG_CHANNELS.includes(channel.type)) {
+    channelsDialogRef.value?.open(channel.type);
+    return;
+  }
+  connectViaOAuth(channel.inbox?.provider || channel.type);
+};
+</script>
+
+<template>
+  <div>
+    <OnboardingLayout
+      :greeting="t('ONBOARDING_INBOX_SETUP.GREETING')"
+      :subtitle="t('ONBOARDING_INBOX_SETUP.SUBTITLE')"
+      :continue-label="t('ONBOARDING_INBOX_SETUP.CONTINUE')"
+      :skip-label="t('ONBOARDING_INBOX_SETUP.SKIP')"
+      :is-loading="isSubmitting"
+      @continue="handleContinue"
+      @skip="handleSkip"
+    >
+      <template #greeting-icon>
+        <Icon icon="i-lucide-wrench" class="size-4 text-n-slate-7" />
+      </template>
+
+      <OnboardingSection
+        :title="t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.TITLE')"
+        icon="i-lucide-sparkles"
+      >
+        <div class="divide-y divide-n-weak">
+          <WebWidgetCreationStatus />
+          <HelpCenterCreationStatus
+            v-if="isEnterprise && helpCenterGenerationId"
+          />
+        </div>
+      </OnboardingSection>
+
+      <OnboardingSection
+        :title="t('ONBOARDING_INBOX_SETUP.CHANNELS.TITLE')"
+        icon="i-lucide-inbox"
+      >
+        <div
+          v-if="hasDetectedChannels"
+          class="flex items-center gap-2 p-3 border-b border-dashed border-n-strong"
+        >
+          <Icon
+            icon="i-lucide-lightbulb"
+            class="size-4 text-n-slate-11 flex-shrink-0"
+          />
+          <span class="flex-1 min-w-0 text-body-main text-n-slate-11">
+            {{ t('ONBOARDING_INBOX_SETUP.CHANNELS.HEADER') }}
+          </span>
+        </div>
+        <ChannelRow
+          v-for="channel in displayedChannels"
+          :key="channel.type"
+          :channel="channel"
+          :connected-inbox="connectedInbox(channel)"
+          @connect="connectChannel"
+        />
+        <InboxChannelsFooter
+          :remaining-channels="remainingChannels"
+          @view-all="openChannelsDialog"
+        />
+      </OnboardingSection>
+    </OnboardingLayout>
+    <InboxChannelsDialog
+      ref="channelsDialogRef"
+      :inboxes="inboxes"
+      @connected="refetchInboxes"
+    />
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/Index.vue

@@ -1,21 +1,22 @@
 <script setup>
-import { ref, computed, nextTick, onMounted, onUnmounted, watch } from 'vue';
+import { ref, computed, nextTick, onMounted } from 'vue';
 import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
 import { useI18n } from 'vue-i18n';
 import { useRouter } from 'vue-router';
 import { useAlert, useTrack } from 'dashboard/composables';
 import { ONBOARDING_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { useAccount } from 'dashboard/composables/useAccount';
 import { useConfig } from 'dashboard/composables/useConfig';
-import { useMapGetter, useStore } from 'dashboard/composables/store';
-import { frontendURL } from 'dashboard/helper/URLHelper';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import OnboardingLayout from './OnboardingLayout.vue';
-import OnboardingSection from './OnboardingSection.vue';
-import OnboardingFormRow from './OnboardingFormRow.vue';
-import OnboardingFormSelect from './OnboardingFormSelect.vue';
+import OnboardingLayout from './shared/OnboardingLayout.vue';
+import OnboardingSection from './shared/OnboardingSection.vue';
+import OnboardingFormRow from './account-details/OnboardingFormRow.vue';
+import OnboardingFormSelect from './account-details/OnboardingFormSelect.vue';
+import { useAccountEnrichment } from './account-details/useAccountEnrichment';
 import InlineInput from 'dashboard/components-next/inline-input/InlineInput.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import {
@@ -23,12 +24,16 @@ import {
   INDUSTRY_OPTIONS,
   REFERRAL_SOURCE_OPTIONS,
   USER_ROLE_OPTIONS,
-} from './constants';
+} from './shared/constants';
 
 const { t } = useI18n();
 const router = useRouter();
 const store = useStore();
 const { accountId, currentAccount, finishOnboarding } = useAccount();
+
+// Where each onboarding cursor routes. The backend owns which steps run where;
+// the frontend just follows the cursor it advanced us to (no deployment checks).
+const STEP_ROUTES = { inbox_setup: 'onboarding_inbox_setup' };
 const { enabledLanguages } = useConfig();
 const currentUser = useMapGetter('getCurrentUser');
 
@@ -46,7 +51,10 @@ const showErrorOnFields = ref(false);
 
 const validationRules = {
   userRole: {},
-  website: {},
+  // Website is required: the onboarding web-widget inbox can't be created
+  // without a URL (Channel::WebWidget validates presence), so a blank value
+  // would leave the "Live Chat widget" status polling forever.
+  website: { required },
   locale: {},
   timezone: {},
   companySize: {},
@@ -67,12 +75,15 @@ const v$ = useVuelidate(validationRules, {
 const userName = computed(() => currentUser.value?.name || '');
 const userEmail = computed(() => currentUser.value?.email || '');
 const accountName = computed(() => currentAccount.value?.name || '');
-const enrichmentTimedOut = ref(false);
-const isEnriching = computed(
-  () =>
-    !enrichmentTimedOut.value &&
-    currentAccount.value?.custom_attributes?.onboarding_step === 'enrichment'
-);
+const { isEnriching, getChangedFields } = useAccountEnrichment({
+  locale,
+  website,
+  timezone,
+  companySize,
+  industry,
+  referralSource,
+});
+
 const companyLogo = computed(() => {
   const logos = currentAccount.value?.custom_attributes?.brand_info?.logos;
   if (!logos?.length) return '';
@@ -98,94 +109,10 @@ const timezoneOptions = computed(() => {
   }
 });
 
-// Best-effort match browser language to enabled Chatwoot locales.
-// Tries exact match first (e.g. 'pt_BR'), then base language (e.g. 'pt'),
-// falls back to account locale or 'en'.
-const detectBestLocale = () => {
-  const codes = (enabledLanguages || []).map(l => l.iso_639_1_code);
-  const browserLang = navigator.language?.replace('-', '_');
-  const accountLocale = currentAccount.value?.locale || 'en';
-  if (!browserLang) return accountLocale;
-
-  if (codes.includes(browserLang)) return browserLang;
-  const base = browserLang.split('_')[0];
-  if (codes.includes(base)) return base;
-
-  return accountLocale;
-};
-
-// Snapshot of auto-populated values to detect user edits at submit time
-const initialValues = ref({});
-
-const snapshotInitialValues = () => {
-  initialValues.value = {
-    website: website.value,
-    company_size: companySize.value,
-    industry: industry.value,
-  };
-};
-
-// Idempotent: only fills empty fields, so late-arriving enrichment data
-// populates untouched fields without clobbering user edits.
-const populateFormFields = () => {
-  const account = currentAccount.value;
-  const attrs = account?.custom_attributes || {};
-  const brandInfo = attrs.brand_info;
-
-  if (!locale.value) locale.value = detectBestLocale();
-  if (!website.value) {
-    website.value = attrs.website || brandInfo?.domain || '';
-  }
-  if (!timezone.value) {
-    timezone.value =
-      attrs.timezone || Intl.DateTimeFormat().resolvedOptions().timeZone || '';
-  }
-  if (!companySize.value) companySize.value = attrs.company_size || '';
-  if (!industry.value) {
-    industry.value =
-      attrs.industry || brandInfo?.industries?.[0]?.industry || '';
-  }
-  if (!referralSource.value) referralSource.value = attrs.referral_source || '';
-
-  snapshotInitialValues();
-};
-
-let enrichmentTimer = null;
-
-const startEnrichmentTimer = () => {
-  if (enrichmentTimer) clearTimeout(enrichmentTimer);
-  enrichmentTimer = setTimeout(() => {
-    enrichmentTimedOut.value = true;
-    populateFormFields();
-  }, 30000);
-};
-
 onMounted(() => {
-  populateFormFields();
   useTrack(ONBOARDING_EVENTS.ACCOUNT_DETAILS_VISITED);
-  if (isEnriching.value) startEnrichmentTimer();
 });
 
-onUnmounted(() => {
-  if (enrichmentTimer) clearTimeout(enrichmentTimer);
-});
-
-watch(isEnriching, newVal => {
-  if (newVal) {
-    startEnrichmentTimer();
-  } else {
-    if (enrichmentTimer) clearTimeout(enrichmentTimer);
-    populateFormFields();
-  }
-});
-
-// Re-populate when account data arrives after mount, or when brand_info
-// appears after enrichment. populateFormFields is idempotent so this is safe.
-watch(
-  () => currentAccount.value?.custom_attributes,
-  () => populateFormFields()
-);
-
 const enableWebsiteEditing = () => {
   isEditingWebsite.value = true;
   nextTick(() => websiteInput.value?.focus());
@@ -204,8 +131,10 @@ const normalizeWebsiteUrl = raw => {
 const handleSubmit = async () => {
   // Block submit while enrichment is still running so users can't bypass
   // the form with empty values — the controller would otherwise clear
-  // onboarding_step and persist incomplete data.
-  if (isEnriching.value) return;
+  // onboarding_step and persist incomplete data. Also guard against
+  // re-entry while a submit is in flight (double-click/Enter), which would
+  // fire parallel requests that can duplicate the auto-created inbox/portal.
+  if (isEnriching.value || isSubmitting.value) return;
 
   v$.value.$touch();
   if (v$.value.$invalid) {
@@ -214,22 +143,15 @@ const handleSubmit = async () => {
     setTimeout(() => {
       showErrorOnFields.value = false;
     }, 600);
+    // The website field is read-only until edited; open it so a required-but-
+    // empty value is immediately fixable rather than just shaking a locked field.
+    if (v$.value.website.$error) enableWebsiteEditing();
     return;
   }
 
-  // Detect which enrichable fields the user actually edited *before*
-  // normalizing — otherwise an untouched auto-filled domain
-  // (acme.com -> https://acme.com) compares unequal against the raw snapshot
-  // and gets falsely reported as changed, skewing onboarding telemetry.
-  const init = initialValues.value;
-  const enrichableFields = {
-    website: website.value,
-    company_size: companySize.value,
-    industry: industry.value,
-  };
-  const fieldsChanged = Object.entries(enrichableFields)
-    .filter(([key, val]) => val !== init[key])
-    .map(([key]) => key);
+  // Capture which enrichable fields the user edited *before* normalizing the
+  // website, so an untouched auto-filled domain isn't falsely flagged.
+  const fieldsChanged = getChangedFields();
 
   // Persist with a scheme so downstream consumers (Firecrawl, portal
   // homepage_link) get a fully-qualified URL regardless of what the user typed.
@@ -246,6 +168,7 @@ const handleSubmit = async () => {
       timezone: timezone.value,
       referral_source: referralSource.value,
       user_role: userRole.value,
+      onboarding_step: 'account_details',
     });
 
     useTrack(ONBOARDING_EVENTS.ACCOUNT_DETAILS_COMPLETED, {
@@ -260,8 +183,19 @@ const handleSubmit = async () => {
     });
 
     useAlert(t('ONBOARDING_NEXT.SUCCESS'));
-    store.commit('RESET_ONBOARDING', accountId.value);
-    router.push(frontendURL(`accounts/${accountId.value}/dashboard`));
+    // Follow the cursor the backend advanced us to. A next step routes there; no
+    // next step means onboarding is complete, so refresh the user (so the router
+    // guard sees the cleared cursor) and head to the dashboard.
+    const nextStep = currentAccount.value?.custom_attributes?.onboarding_step;
+    if (STEP_ROUTES[nextStep]) {
+      router.push({
+        name: STEP_ROUTES[nextStep],
+        params: { accountId: accountId.value },
+      });
+    } else {
+      await store.dispatch('setUser');
+      router.push({ name: 'home', params: { accountId: accountId.value } });
+    }
   } catch {
     useAlert(t('ONBOARDING_NEXT.ERROR'));
   } finally {

app/javascript/dashboard/routes/dashboard/onboarding/account-details/useAccountEnrichment.js

@@ -0,0 +1,136 @@
+import { computed, onMounted, onUnmounted, ref, watch } from 'vue';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { useConfig } from 'dashboard/composables/useConfig';
+
+const ENRICHMENT_TIMEOUT = 30000;
+
+// Manages the post-signup enrichment lifecycle for the account-details form.
+// After signup the account is enriched asynchronously (onboarding_step ===
+// 'enrichment'); this fills empty form fields from the enriched
+// custom_attributes/brand_info as it arrives — idempotently, so it never
+// clobbers a value the user has already typed — waits the step out (with a
+// timeout fallback), and tracks which enrichable fields the user edited.
+//
+// `fields` is the set of form refs to populate, owned by the component so it can
+// still wire them to validation and the template.
+export function useAccountEnrichment(fields) {
+  const { currentAccount } = useAccount();
+  const { enabledLanguages } = useConfig();
+
+  const enrichmentTimedOut = ref(false);
+  const isEnriching = computed(
+    () =>
+      !enrichmentTimedOut.value &&
+      currentAccount.value?.custom_attributes?.onboarding_step === 'enrichment'
+  );
+
+  // Best-effort match browser language to enabled Chatwoot locales: exact match
+  // first (e.g. 'pt_BR'), then base language (e.g. 'pt'), else the account
+  // locale or 'en'.
+  const detectBestLocale = () => {
+    const codes = (enabledLanguages || []).map(l => l.iso_639_1_code);
+    const browserLang = navigator.language?.replace('-', '_');
+    const accountLocale = currentAccount.value?.locale || 'en';
+    if (!browserLang) return accountLocale;
+
+    if (codes.includes(browserLang)) return browserLang;
+    const base = browserLang.split('_')[0];
+    if (codes.includes(base)) return base;
+
+    return accountLocale;
+  };
+
+  // Snapshot of the auto-populated values, used to detect user edits at submit.
+  const initialValues = ref({});
+  const snapshotInitialValues = () => {
+    initialValues.value = {
+      website: fields.website.value,
+      company_size: fields.companySize.value,
+      industry: fields.industry.value,
+    };
+  };
+
+  // Idempotent: only fills empty fields, so late-arriving enrichment data
+  // populates untouched fields without clobbering user edits.
+  const populateFormFields = () => {
+    const {
+      website,
+      timezone,
+      company_size: companySize,
+      industry,
+      referral_source: referralSource,
+      brand_info: brandInfo,
+    } = currentAccount.value?.custom_attributes || {};
+
+    const fillIfEmpty = (field, value) => {
+      if (!field.value) field.value = value || '';
+    };
+
+    fillIfEmpty(fields.locale, detectBestLocale());
+    fillIfEmpty(fields.website, website || brandInfo?.domain);
+    fillIfEmpty(
+      fields.timezone,
+      timezone || Intl.DateTimeFormat().resolvedOptions().timeZone
+    );
+    fillIfEmpty(fields.companySize, companySize);
+    fillIfEmpty(
+      fields.industry,
+      industry || brandInfo?.industries?.[0]?.industry
+    );
+    fillIfEmpty(fields.referralSource, referralSource);
+
+    snapshotInitialValues();
+  };
+
+  let enrichmentTimer = null;
+  const startEnrichmentTimer = () => {
+    if (enrichmentTimer) clearTimeout(enrichmentTimer);
+    enrichmentTimer = setTimeout(() => {
+      enrichmentTimedOut.value = true;
+      populateFormFields();
+    }, ENRICHMENT_TIMEOUT);
+  };
+
+  onMounted(() => {
+    populateFormFields();
+    if (isEnriching.value) startEnrichmentTimer();
+  });
+
+  onUnmounted(() => {
+    if (enrichmentTimer) clearTimeout(enrichmentTimer);
+  });
+
+  watch(isEnriching, enriching => {
+    if (enriching) {
+      startEnrichmentTimer();
+    } else {
+      if (enrichmentTimer) clearTimeout(enrichmentTimer);
+      populateFormFields();
+    }
+  });
+
+  // Re-populate when account data arrives after mount, or when brand_info
+  // appears after enrichment. populateFormFields is idempotent so this is safe.
+  watch(
+    () => currentAccount.value?.custom_attributes,
+    () => populateFormFields()
+  );
+
+  // Enrichable fields the user actually edited since they were auto-filled.
+  // Compare against the snapshot *before* the caller normalizes any values —
+  // otherwise an untouched auto-filled domain (acme.com -> https://acme.com)
+  // compares unequal and gets falsely reported as changed.
+  const getChangedFields = () => {
+    const init = initialValues.value;
+    const current = {
+      website: fields.website.value,
+      company_size: fields.companySize.value,
+      industry: fields.industry.value,
+    };
+    return Object.entries(current)
+      .filter(([key, value]) => value !== init[key])
+      .map(([key]) => key);
+  };
+
+  return { isEnriching, getChangedFields };
+}

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/ChannelRow.vue

@@ -0,0 +1,60 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import ChannelIcon from 'dashboard/components-next/icon/ChannelIcon.vue';
+
+const props = defineProps({
+  channel: { type: Object, required: true },
+  connectedInbox: { type: Object, default: null },
+});
+
+defineEmits(['connect']);
+
+const { t } = useI18n();
+
+const connected = computed(() => Boolean(props.connectedInbox));
+// Prefer the real connected account's name over the detected handle — the user
+// may have connected a different account than the one we detected.
+const connectedName = computed(
+  () =>
+    props.connectedInbox?.name ||
+    props.channel.handle ||
+    t(props.channel.labelKey)
+);
+</script>
+
+<template>
+  <div class="flex items-center gap-2 p-3 border-b border-n-weak">
+    <div class="size-4 rounded overflow-hidden flex-shrink-0">
+      <ChannelIcon
+        :inbox="channel.inbox"
+        use-brand-icon
+        class="size-4"
+        :class="{ grayscale: !connected }"
+      />
+    </div>
+    <span class="flex-1 min-w-0 truncate text-body-main text-n-slate-12">
+      {{ t(channel.labelKey) }}
+    </span>
+    <div
+      v-if="connected"
+      class="flex items-center gap-2 flex-shrink-0 text-body-main text-n-slate-11"
+    >
+      <span class="whitespace-nowrap">{{ connectedName }}</span>
+      <span class="w-px h-3 bg-n-weak" />
+      <span class="whitespace-nowrap">
+        {{ t('ONBOARDING_INBOX_SETUP.CHANNELS.CONNECTED') }}
+      </span>
+    </div>
+    <button
+      v-else
+      type="button"
+      class="flex items-center flex-shrink-0 h-7 px-2 rounded-lg outline outline-1 outline-n-container bg-n-button-color text-button text-n-blue-11"
+      @click="$emit('connect', channel)"
+    >
+      <span class="truncate">
+        {{ t('ONBOARDING_INBOX_SETUP.CHANNELS.CONNECT') }}
+      </span>
+    </button>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/CreationStatusRow.vue

@@ -0,0 +1,33 @@
+<script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+// Presentational shell for the "Created for you" rows. The owning component
+// drives `ready` from its own lifecycle (widget polling, help-center events);
+// row separation is handled by the parent's `divide-y`.
+defineProps({
+  ready: { type: Boolean, default: false },
+  title: { type: String, required: true },
+  description: { type: String, default: '' },
+  status: { type: String, default: '' },
+});
+</script>
+
+<template>
+  <div class="flex items-center justify-between gap-3 px-3 py-3">
+    <div class="flex items-center gap-2 min-w-0">
+      <Icon
+        v-if="ready"
+        icon="i-lucide-check"
+        class="size-4 text-n-teal-11 flex-shrink-0"
+      />
+      <Spinner v-else :size="16" class="text-n-slate-9 flex-shrink-0" />
+      <span class="text-sm font-medium text-n-slate-12 flex-shrink-0">
+        {{ title }}
+      </span>
+      <span class="w-px h-4 bg-n-weak flex-shrink-0" />
+      <span class="text-sm text-n-slate-11 truncate">{{ description }}</span>
+    </div>
+    <span class="text-sm text-n-slate-11 flex-shrink-0">{{ status }}</span>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/HelpCenterCreationStatus.vue

@@ -0,0 +1,116 @@
+<script setup>
+import { computed, onBeforeUnmount, onMounted, ref } from 'vue';
+import { useTimeoutPoll } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import OnboardingAPI from 'dashboard/api/onboarding';
+import CreationStatusRow from './CreationStatusRow.vue';
+
+const { t } = useI18n();
+const POLL_INTERVAL = 5000;
+
+const generation = ref({
+  generation_id: null,
+  state: null,
+  articles_count: 0,
+  categories_count: 0,
+});
+
+// Before the first article arrives, advance through phases so the spinner
+// label doesn't sit on a single line through the whole curation step.
+const generatingPhases = computed(() => [
+  t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER_GENERATING'),
+  t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER_ANALYZING_WEBSITE'),
+  t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER_SETTING_UP_CATEGORIES'),
+  t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER_CURATING_ARTICLES'),
+]);
+const PHASE_DELAY_BASE = 4000;
+const PHASE_DELAY_JITTER = 2000;
+
+const phaseIndex = ref(0);
+let phaseTimer = null;
+
+// Advance one phase after a jittered delay; stop once we reach the last line
+// (it then holds until the first article arrives).
+const scheduleNextPhase = () => {
+  if (phaseIndex.value >= generatingPhases.value.length - 1) return;
+  const delay = PHASE_DELAY_BASE + Math.random() * PHASE_DELAY_JITTER;
+  phaseTimer = setTimeout(() => {
+    phaseIndex.value += 1;
+    scheduleNextPhase();
+  }, delay);
+};
+
+const status = computed(
+  () =>
+    generation.value.state?.status ||
+    (generation.value.generation_id ? 'generating' : 'not_started')
+);
+const isCompleted = computed(() => status.value === 'completed');
+const isSkipped = computed(() => status.value === 'skipped');
+const isNotStarted = computed(() => status.value === 'not_started');
+const isTerminal = computed(
+  () => isCompleted.value || isSkipped.value || isNotStarted.value
+);
+const articlesCount = computed(() => generation.value.articles_count || 0);
+const categoriesCount = computed(() => generation.value.categories_count || 0);
+
+// Poll the generation status until it reaches a terminal state. useTimeoutPoll
+// waits for each request to settle before scheduling the next (so requests never
+// overlap), fires immediately on mount, and stops on unmount.
+const { pause: stopPolling } = useTimeoutPoll(
+  async () => {
+    try {
+      const { data } = await OnboardingAPI.getHelpCenterGeneration();
+      generation.value = data;
+      if (isTerminal.value) stopPolling();
+    } catch {
+      // Keep polling; transient network failures should not strand onboarding.
+    }
+  },
+  POLL_INTERVAL,
+  { immediate: true }
+);
+
+onMounted(scheduleNextPhase);
+onBeforeUnmount(() => clearTimeout(phaseTimer));
+
+const articlesText = computed(() =>
+  t(
+    'ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER_ARTICLES',
+    { count: articlesCount.value },
+    articlesCount.value
+  )
+);
+
+const statusText = computed(() => {
+  if (isCompleted.value) {
+    const categories = t(
+      'ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER_CATEGORIES',
+      { count: categoriesCount.value },
+      categoriesCount.value
+    );
+    return t(
+      'ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER_SUMMARY',
+      { count: articlesCount.value, categories },
+      articlesCount.value
+    );
+  }
+  if (articlesCount.value > 0) return articlesText.value;
+  return generatingPhases.value[phaseIndex.value];
+});
+
+const isVisible = computed(() => !isSkipped.value && !isNotStarted.value);
+</script>
+
+<!-- eslint-disable-next-line vue/no-root-v-if -->
+<template>
+  <CreationStatusRow
+    v-if="isVisible"
+    :ready="isCompleted"
+    :title="t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER')"
+    :description="
+      t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.HELP_CENTER_DESCRIPTION')
+    "
+    :status="statusText"
+  />
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/InboxChannelForm.vue

@@ -0,0 +1,139 @@
+<script setup>
+import { computed, reactive, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import Input from 'dashboard/components-next/input/Input.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  channel: { type: Object, required: true },
+});
+
+const emit = defineEmits(['back', 'created']);
+
+const { t } = useI18n();
+const store = useStore();
+
+// Per-channel field list + payload shape, mirroring the standalone settings
+// forms (channels/Line.vue, channels/Telegram.vue). Labels/placeholders reuse
+// the existing INBOX_MGMT translations so there's nothing new to localize.
+const FORMS = {
+  line: {
+    fields: [
+      {
+        key: 'lineChannelId',
+        label: t('INBOX_MGMT.ADD.LINE_CHANNEL.LINE_CHANNEL_ID.LABEL'),
+        placeholder: t(
+          'INBOX_MGMT.ADD.LINE_CHANNEL.LINE_CHANNEL_ID.PLACEHOLDER'
+        ),
+      },
+      {
+        key: 'lineChannelSecret',
+        label: t('INBOX_MGMT.ADD.LINE_CHANNEL.LINE_CHANNEL_SECRET.LABEL'),
+        placeholder: t(
+          'INBOX_MGMT.ADD.LINE_CHANNEL.LINE_CHANNEL_SECRET.PLACEHOLDER'
+        ),
+        type: 'password',
+      },
+      {
+        key: 'lineChannelToken',
+        label: t('INBOX_MGMT.ADD.LINE_CHANNEL.LINE_CHANNEL_TOKEN.LABEL'),
+        placeholder: t(
+          'INBOX_MGMT.ADD.LINE_CHANNEL.LINE_CHANNEL_TOKEN.PLACEHOLDER'
+        ),
+        type: 'password',
+      },
+    ],
+    errorMessage: t('INBOX_MGMT.ADD.LINE_CHANNEL.API.ERROR_MESSAGE'),
+    // Inbox name is mandatory for Line; prefill it from the channel label
+    // rather than asking, to keep the form to just the credentials.
+    buildPayload: values => ({
+      name: t(props.channel.labelKey),
+      channel: {
+        type: 'line',
+        line_channel_id: values.lineChannelId,
+        line_channel_secret: values.lineChannelSecret,
+        line_channel_token: values.lineChannelToken,
+      },
+    }),
+  },
+  telegram: {
+    fields: [
+      {
+        key: 'botToken',
+        label: t('INBOX_MGMT.ADD.TELEGRAM_CHANNEL.BOT_TOKEN.LABEL'),
+        placeholder: t('INBOX_MGMT.ADD.TELEGRAM_CHANNEL.BOT_TOKEN.PLACEHOLDER'),
+        type: 'password',
+      },
+    ],
+    errorMessage: t('INBOX_MGMT.ADD.TELEGRAM_CHANNEL.API.ERROR_MESSAGE'),
+    buildPayload: values => ({
+      channel: { type: 'telegram', bot_token: values.botToken },
+    }),
+  },
+};
+
+const config = FORMS[props.channel.type];
+const values = reactive(
+  Object.fromEntries(config.fields.map(field => [field.key, '']))
+);
+const isCreating = ref(false);
+
+const isValid = computed(() =>
+  config.fields.every(field => values[field.key].trim())
+);
+
+const submit = async () => {
+  if (!isValid.value || isCreating.value) return;
+
+  isCreating.value = true;
+  try {
+    await store.dispatch('inboxes/createChannel', config.buildPayload(values));
+    emit('created');
+  } catch (error) {
+    useAlert(error?.message || config.errorMessage);
+  } finally {
+    isCreating.value = false;
+  }
+};
+</script>
+
+<!-- This sits inside the dialog's <form>; intercept Enter so it submits the
+  channel here instead of bubbling up and completing onboarding. -->
+<template>
+  <div class="flex flex-col gap-4" @keydown.enter.prevent="submit">
+    <div class="grid grid-cols-[auto_1fr] items-center gap-4">
+      <template v-for="field in config.fields" :key="field.key">
+        <label :for="field.key" class="text-sm font-medium text-n-slate-12">
+          {{ field.label }}
+        </label>
+        <Input
+          :id="field.key"
+          v-model="values[field.key]"
+          :type="field.type || 'text'"
+          :placeholder="field.placeholder"
+        />
+      </template>
+    </div>
+    <div class="flex items-center gap-3">
+      <NextButton
+        type="button"
+        slate
+        faded
+        class="flex-1 justify-center"
+        :label="t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.BACK')"
+        @click="emit('back')"
+      />
+      <NextButton
+        type="button"
+        blue
+        class="flex-1 justify-center"
+        :is-loading="isCreating"
+        :disabled="!isValid"
+        :label="t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.CONNECT')"
+        @click="submit"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/InboxChannelsDialog.vue

@@ -0,0 +1,210 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import ChannelIcon from 'dashboard/components-next/icon/ChannelIcon.vue';
+import { CHANNEL_TYPES } from 'dashboard/helper/inbox';
+import { useChannelConnect } from './useChannelConnect';
+import { useChannelConfig } from './useChannelConfig';
+import { CHANNEL_LIST } from './constants';
+import { isChannelConnected } from './channelMatchers';
+import InboxChannelForm from './InboxChannelForm.vue';
+import InboxFacebookForm from './InboxFacebookForm.vue';
+
+const props = defineProps({
+  inboxes: { type: Array, default: () => [] },
+});
+
+const emit = defineEmits(['connected']);
+
+const { t } = useI18n();
+const { connectViaOAuth, connectWhatsapp } = useChannelConnect();
+const { isConfigured } = useChannelConfig();
+
+// Maps the dialog's display types to the OAuth client key the flow expects.
+// Types without an entry (manual-setup channels) are no-ops for now.
+const OAUTH_PROVIDERS = {
+  [CHANNEL_TYPES.GMAIL]: 'google',
+  [CHANNEL_TYPES.OUTLOOK]: 'microsoft',
+  [CHANNEL_TYPES.INSTAGRAM]: 'instagram',
+  [CHANNEL_TYPES.TIKTOK]: 'tiktok',
+};
+
+// A card's availability — what the user can do with it right now:
+//   available  — usable now (configured, not deferred)
+//   setupLater — deferred to in-app setup (SMS/API/Voice/Email cards)
+// Channels whose installation OAuth credentials are missing are hidden entirely
+// (see channelCards), so they never reach this state.
+// `connected` (a real inbox already backs it) is orthogonal and tracked
+// separately, since a connected channel can still be in any of these states.
+const channelAvailability = channel =>
+  channel.setupLater ? 'setupLater' : 'available';
+
+const CARD_CLASS = {
+  available: 'bg-n-solid-1 hover:outline-n-slate-6 cursor-pointer',
+  setupLater: 'bg-n-slate-2 cursor-not-allowed',
+};
+
+// Decorate the catalog with per-render state so the template reads plain fields
+// rather than calling predicates for each card. Channels needing an absent
+// installation credential are dropped so they don't show at all; deferred
+// (setupLater) channels stay since they aren't a configuration problem.
+const channelCards = computed(() =>
+  CHANNEL_LIST.filter(
+    channel => channel.setupLater || isConfigured(channel.type)
+  ).map(channel => {
+    const connected = isChannelConnected(props.inboxes, channel.inbox);
+    // Website inboxes are only auto-created during onboarding — there is no
+    // manual creation path, so an unconnected Website card defers rather than
+    // offering a click that can't do anything.
+    const availability =
+      channel.type === CHANNEL_TYPES.WEBSITE && !connected
+        ? 'setupLater'
+        : channelAvailability(channel);
+    return { ...channel, availability, connected };
+  })
+);
+
+const dialogRef = ref(null);
+
+// Credential-form channels (Line, Telegram) and Facebook swap the grid for an
+// inline view; OAuth channels redirect; the rest are no-ops for now.
+const selectedChannel = ref(null);
+
+// An inbox was created by an in-dialog form (Line/Telegram credentials or the
+// Facebook page picker); close the dialog (its @close resets the form view) and
+// let the parent refetch so the connected state and real channel icons update.
+const onCreated = () => {
+  dialogRef.value?.close();
+  emit('connected');
+};
+
+const onCardClick = channel => {
+  if (channel.availability !== 'available') return;
+  if (channel.form) {
+    selectedChannel.value = channel;
+    return;
+  }
+  // WhatsApp uses Meta's embedded-signup popup, not the redirect OAuth flow.
+  if (channel.type === CHANNEL_TYPES.WHATSAPP) {
+    connectWhatsapp();
+    return;
+  }
+  // Facebook swaps to an in-dialog page picker (FB.login → choose a Page).
+  if (channel.type === CHANNEL_TYPES.FACEBOOK) {
+    selectedChannel.value = channel;
+    return;
+  }
+  connectViaOAuth(OAUTH_PROVIDERS[channel.type]);
+};
+
+const dialogTitle = computed(() =>
+  selectedChannel.value
+    ? t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.CONNECT_TITLE', {
+        name: t(selectedChannel.value.labelKey),
+      })
+    : t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.TITLE')
+);
+
+const dialogDescription = computed(() => {
+  if (!selectedChannel.value) {
+    return t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.SUBTITLE');
+  }
+  if (selectedChannel.value.type === CHANNEL_TYPES.FACEBOOK) {
+    return t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_SUBTITLE');
+  }
+  return t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.CONNECT_SUBTITLE');
+});
+
+const open = preselectType => {
+  const entry = preselectType
+    ? channelCards.value.find(channel => channel.type === preselectType)
+    : null;
+  // Only jump straight into a channel's view when it's actually usable;
+  // otherwise show the grid (with its muted card) rather than launching SDK
+  // auth with a missing credential.
+  selectedChannel.value = entry?.availability === 'available' ? entry : null;
+  dialogRef.value?.open();
+};
+const close = () => dialogRef.value?.close();
+
+defineExpose({ open, close });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    :title="dialogTitle"
+    :description="dialogDescription"
+    width="lg"
+    :show-confirm-button="false"
+    :show-cancel-button="false"
+    @close="selectedChannel = null"
+  >
+    <InboxFacebookForm
+      v-if="selectedChannel?.type === CHANNEL_TYPES.FACEBOOK"
+      @back="selectedChannel = null"
+      @created="onCreated"
+    />
+    <InboxChannelForm
+      v-else-if="selectedChannel"
+      :channel="selectedChannel"
+      @back="selectedChannel = null"
+      @created="onCreated"
+    />
+    <template v-else>
+      <div class="grid grid-cols-2 gap-3">
+        <button
+          v-for="channel in channelCards"
+          :key="channel.type"
+          type="button"
+          :disabled="channel.availability !== 'available'"
+          class="flex items-center gap-3 p-3 rounded-xl outline outline-1 outline-n-weak shadow-[0px_1px_2px_0px_rgba(27,28,29,0.036)] transition-colors text-start"
+          :class="CARD_CLASS[channel.availability]"
+          @click="onCardClick(channel)"
+        >
+          <div
+            class="size-9 rounded-[10px] outline outline-1 outline-n-weak flex items-center justify-center flex-shrink-0"
+          >
+            <ChannelIcon
+              v-if="channel.inbox"
+              :inbox="channel.inbox"
+              use-brand-icon
+              class="size-5 text-n-slate-11"
+            />
+            <Icon
+              v-else
+              :icon="channel.fallbackIcon"
+              class="size-4 text-n-slate-11"
+            />
+          </div>
+          <div class="flex-1 min-w-0">
+            <span class="block text-sm font-medium text-n-slate-12">
+              {{ t(channel.labelKey) }}
+            </span>
+            <span
+              v-if="channel.availability === 'setupLater'"
+              class="block text-xs text-n-slate-11"
+            >
+              {{ t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.SETUP_LATER') }}
+            </span>
+          </div>
+          <Icon
+            v-if="channel.connected"
+            icon="i-lucide-circle-check"
+            class="size-5 text-n-teal-11"
+          />
+          <Icon
+            v-else-if="channel.availability === 'available'"
+            icon="i-lucide-chevron-right"
+            class="size-5 text-n-slate-9"
+          />
+        </button>
+      </div>
+      <p class="text-sm text-n-slate-11">
+        {{ t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.NOTE') }}
+      </p>
+    </template>
+  </Dialog>
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/InboxChannelsFooter.vue

@@ -0,0 +1,70 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n, I18nT } from 'vue-i18n';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import ChannelIcon from 'dashboard/components-next/icon/ChannelIcon.vue';
+import { FALLBACK_PREVIEW_CHANNELS } from './constants';
+import { useChannelConfig } from './useChannelConfig';
+
+const props = defineProps({
+  remainingChannels: { type: Array, default: () => [] },
+});
+
+defineEmits(['viewAll']);
+
+const { t } = useI18n();
+const { isConfigured } = useChannelConfig();
+
+// Icons shown next to "View all". Defaults to the unconnected socials, but when
+// everything detected is already connected we still want a hint of what's
+// behind the dialog — fall back to a representative trio. Either way, drop
+// channels whose installation credentials are missing so we never preview an
+// icon the dialog itself hides.
+const previewChannels = computed(() =>
+  (props.remainingChannels.length
+    ? props.remainingChannels
+    : FALLBACK_PREVIEW_CHANNELS
+  ).filter(channel => isConfigured(channel.type))
+);
+</script>
+
+<template>
+  <div class="flex items-center gap-2 px-3 pt-3 pb-4">
+    <Icon icon="i-lucide-info" class="size-4 text-n-slate-9 flex-shrink-0" />
+    <I18nT
+      keypath="ONBOARDING_INBOX_SETUP.CHANNELS.MORE_CHANNELS_NOTE"
+      tag="span"
+      class="flex-1 min-w-0 text-body-main text-n-slate-11"
+    >
+      <template #email>
+        <span class="text-n-slate-12">
+          {{ t('ONBOARDING_INBOX_SETUP.CHANNELS.MORE_CHANNELS_EMAIL') }}
+        </span>
+      </template>
+      <template #voice>
+        <span class="text-n-slate-12">
+          {{ t('ONBOARDING_INBOX_SETUP.CHANNELS.MORE_CHANNELS_VOICE') }}
+        </span>
+      </template>
+    </I18nT>
+    <div class="flex items-center gap-2 flex-shrink-0">
+      <ChannelIcon
+        v-for="channel in previewChannels"
+        :key="channel.type"
+        :inbox="channel.inbox"
+        use-brand-icon
+        class="size-5"
+      />
+    </div>
+    <div class="flex items-center gap-2 flex-shrink-0 ps-1">
+      <span class="w-px h-3 bg-n-weak" />
+      <button
+        type="button"
+        class="text-button text-n-slate-12 hover:underline"
+        @click="$emit('viewAll')"
+      >
+        {{ t('ONBOARDING_INBOX_SETUP.CHANNELS.VIEW_ALL') }}
+      </button>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/InboxFacebookForm.vue

@@ -0,0 +1,157 @@
+<script setup>
+import { computed, onMounted, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
+import { useFacebookPageConnect } from 'dashboard/composables/useFacebookPageConnect';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+const emit = defineEmits(['back', 'created']);
+
+const { t } = useI18n();
+const store = useStore();
+const { isAuthenticating, preloadSdk, loginAndFetchPages } =
+  useFacebookPageConnect();
+
+// null until the login + page fetch completes.
+const pages = ref(null);
+const userAccessToken = ref('');
+const selectedPageId = ref('');
+const errored = ref(false);
+const isCreating = ref(false);
+
+const hasFetched = computed(() => pages.value !== null);
+// Pages already connected as inboxes come back with `exists: true`.
+const pageOptions = computed(() =>
+  (pages.value || [])
+    .filter(page => !page.exists)
+    .map(page => ({ value: page.id, label: page.name }))
+);
+
+// Warm the SDK on open so the login click opens its popup within the gesture's
+// activation window (see useFacebookPageConnect).
+onMounted(preloadSdk);
+
+const connect = async () => {
+  errored.value = false;
+  try {
+    const result = await loginAndFetchPages();
+    if (!result) return; // cancelled — stay on the connect prompt
+    userAccessToken.value = result.userAccessToken;
+    pages.value = result.pages;
+  } catch {
+    errored.value = true;
+  }
+};
+
+const createInbox = async () => {
+  const page = (pages.value || []).find(p => p.id === selectedPageId.value);
+  if (!page || isCreating.value) return;
+
+  isCreating.value = true;
+  try {
+    await store.dispatch('inboxes/createFBChannel', {
+      user_access_token: userAccessToken.value,
+      page_access_token: page.access_token,
+      page_id: page.id,
+      inbox_name: page.name,
+    });
+    useAlert(t('ONBOARDING_INBOX_SETUP.FACEBOOK_CONNECTED'));
+    emit('created');
+  } catch (error) {
+    useAlert(parseAPIErrorResponse(error) || t('ONBOARDING_INBOX_SETUP.ERROR'));
+  } finally {
+    isCreating.value = false;
+  }
+};
+</script>
+
+<template>
+  <div class="flex flex-col gap-4">
+    <div
+      v-if="isAuthenticating"
+      class="flex items-center justify-center gap-3 py-8"
+    >
+      <Spinner :size="16" class="text-n-blue-10" />
+      <span class="text-sm text-n-slate-11">
+        {{ t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_LOADING') }}
+      </span>
+    </div>
+
+    <template v-else-if="hasFetched && pageOptions.length">
+      <div class="flex flex-col gap-2">
+        <label class="text-sm font-medium text-n-slate-12">
+          {{ t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_SELECT_PAGE') }}
+        </label>
+        <ComboBox
+          v-model="selectedPageId"
+          :options="pageOptions"
+          :placeholder="
+            t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_SELECT_PAGE')
+          "
+        />
+      </div>
+      <div class="flex items-center gap-3">
+        <NextButton
+          type="button"
+          slate
+          faded
+          class="flex-1 justify-center"
+          :label="t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.BACK')"
+          @click="emit('back')"
+        />
+        <NextButton
+          type="button"
+          blue
+          class="flex-1 justify-center"
+          :is-loading="isCreating"
+          :disabled="!selectedPageId"
+          :label="t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.CONNECT')"
+          @click="createInbox"
+        />
+      </div>
+    </template>
+
+    <template v-else-if="hasFetched">
+      <p class="text-sm text-n-slate-11">
+        {{ t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_NO_PAGES') }}
+      </p>
+      <div class="flex">
+        <NextButton
+          type="button"
+          slate
+          faded
+          class="flex-1 justify-center"
+          :label="t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.BACK')"
+          @click="emit('back')"
+        />
+      </div>
+    </template>
+
+    <template v-else>
+      <p v-if="errored" class="text-sm text-n-ruby-11">
+        {{ t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_ERROR') }}
+      </p>
+      <div class="flex items-center gap-3">
+        <NextButton
+          type="button"
+          slate
+          faded
+          class="flex-1 justify-center"
+          :label="t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.BACK')"
+          @click="emit('back')"
+        />
+        <NextButton
+          type="button"
+          blue
+          class="flex-1 justify-center"
+          :label="t('ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_LAUNCH')"
+          @click="connect"
+        />
+      </div>
+    </template>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/WebWidgetCreationStatus.vue

@@ -0,0 +1,44 @@
+<script setup>
+import { computed } from 'vue';
+import { useTimeoutPoll } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import CreationStatusRow from './CreationStatusRow.vue';
+
+const POLL_INTERVAL = 5000;
+
+const { t } = useI18n();
+const store = useStore();
+
+// The web widget inbox is created asynchronously during account setup. We poll
+// the inboxes endpoint until it shows up, then stop — much simpler than the
+// event-driven help center flow.
+const websiteInboxes = useMapGetter('inboxes/getWebsiteInboxes');
+const isReady = computed(() => websiteInboxes.value.length > 0);
+
+// useTimeoutPoll waits for each fetch to settle before scheduling the next (so
+// requests never overlap), fires immediately on mount, and stops on unmount.
+const { pause } = useTimeoutPoll(
+  async () => {
+    await store.dispatch('inboxes/get');
+    if (isReady.value) pause();
+  },
+  POLL_INTERVAL,
+  { immediate: true }
+);
+</script>
+
+<template>
+  <CreationStatusRow
+    :ready="isReady"
+    :title="t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.LIVE_CHAT')"
+    :description="
+      t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.LIVE_CHAT_DESCRIPTION')
+    "
+    :status="
+      isReady
+        ? t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.LIVE_CHAT_READY')
+        : t('ONBOARDING_INBOX_SETUP.CREATED_FOR_YOU.LIVE_CHAT_STATUS')
+    "
+  />
+</template>

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/channelMatchers.js

@@ -0,0 +1,18 @@
+import { INBOX_TYPES } from 'dashboard/helper/inbox';
+
+// A detected channel maps to a real inbox when they share a channel_type. Gmail
+// and Outlook both use Channel::Email, so for email we also match on provider.
+// `stub` is a channel's `{ channel_type, provider }` shape (e.g. channel.inbox).
+
+// Returns the matching inbox (not a boolean) so callers can show the connected
+// account's real name rather than the detected handle.
+export const findConnectedInbox = (inboxes, stub) =>
+  inboxes.find(
+    inbox =>
+      inbox.channel_type === stub?.channel_type &&
+      (stub?.channel_type !== INBOX_TYPES.EMAIL ||
+        inbox.provider === stub?.provider)
+  );
+
+export const isChannelConnected = (inboxes, stub) =>
+  Boolean(stub) && Boolean(findConnectedInbox(inboxes, stub));

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/constants.js

@@ -0,0 +1,149 @@
+import { CHANNEL_TYPES } from 'dashboard/helper/inbox';
+
+// Channels whose connect flow opens the channels dialog preselected to their
+// in-dialog step — Facebook (page picker) and the credential-form channels
+// (Telegram, Line) — rather than redirecting through OAuth.
+export const DIALOG_CHANNELS = [
+  CHANNEL_TYPES.FACEBOOK,
+  CHANNEL_TYPES.TELEGRAM,
+  CHANNEL_TYPES.LINE,
+];
+
+// Suggested channels (in priority order) to offer as rows when nothing is
+// detected, so the step isn't empty. The mainstream OAuth channels show on
+// configured installs, while credential-free Telegram/LINE keep the list
+// non-empty on a bare self-host.
+export const DEFAULT_CHANNEL_TYPES = [
+  CHANNEL_TYPES.WHATSAPP,
+  CHANNEL_TYPES.FACEBOOK,
+  CHANNEL_TYPES.INSTAGRAM,
+  CHANNEL_TYPES.TELEGRAM,
+  CHANNEL_TYPES.LINE,
+];
+
+// Channels offered in the onboarding "View all" dialog. `inbox` is a stub shaped
+// like a real inbox so ChannelIcon can resolve the icon from the shared provider.
+// With `use-brand-icon`, ChannelIcon renders the full-color brand logo when one
+// exists and falls back to the monochrome glyph otherwise, so no per-channel
+// style flag is needed. Entries without a channel type (Voice, Other Email
+// Providers) render `fallbackIcon` instead. `form: true` swaps the grid for an
+// inline credential form; `setupLater: true` defers the channel to in-app setup
+// for this phase. `labelKey` is an i18n key — most reuse the shared channel
+// titles from the inbox settings (INBOX_MGMT.ADD.AUTH.CHANNEL.*.TITLE) so the
+// names translate without duplicating strings; resolve it with `t()` at display.
+export const CHANNEL_LIST = [
+  {
+    type: 'website',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.WEBSITE.TITLE',
+    inbox: { channel_type: 'Channel::WebWidget' },
+  },
+  {
+    type: 'whatsapp',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.WHATSAPP.TITLE',
+    inbox: { channel_type: 'Channel::Whatsapp' },
+  },
+  {
+    type: 'instagram',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.INSTAGRAM.TITLE',
+    inbox: { channel_type: 'Channel::Instagram' },
+  },
+  {
+    type: 'facebook',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.FACEBOOK.TITLE',
+    inbox: { channel_type: 'Channel::FacebookPage' },
+  },
+  {
+    type: 'tiktok',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.TIKTOK.TITLE',
+    inbox: { channel_type: 'Channel::Tiktok' },
+  },
+  {
+    type: 'telegram',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.TELEGRAM.TITLE',
+    inbox: { channel_type: 'Channel::Telegram' },
+    form: true,
+  },
+  {
+    type: 'line',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.LINE.TITLE',
+    inbox: { channel_type: 'Channel::Line' },
+    form: true,
+  },
+  // Email channels (including Gmail/Outlook OAuth) are set up later in-app for
+  // this phase; they will be enabled in a future PR.
+  {
+    type: 'gmail',
+    labelKey: 'ONBOARDING_INBOX_SETUP.CHANNELS.GMAIL',
+    inbox: { channel_type: 'Channel::Email', provider: 'google' },
+    setupLater: true,
+  },
+  {
+    type: 'outlook',
+    labelKey: 'ONBOARDING_INBOX_SETUP.CHANNELS.OUTLOOK',
+    inbox: { channel_type: 'Channel::Email', provider: 'microsoft' },
+    setupLater: true,
+  },
+  {
+    type: 'sms',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.SMS.TITLE',
+    inbox: { channel_type: 'Channel::Sms' },
+    setupLater: true,
+  },
+  {
+    type: 'api',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.API.TITLE',
+    inbox: { channel_type: 'Channel::Api' },
+    setupLater: true,
+  },
+  {
+    type: 'voice',
+    labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.VOICE.TITLE',
+    fallbackIcon: 'i-woot-voice',
+    setupLater: true,
+  },
+  {
+    type: 'email',
+    labelKey: 'ONBOARDING_INBOX_SETUP.CHANNELS.OTHER_EMAIL',
+    fallbackIcon: 'i-woot-mail',
+    setupLater: true,
+  },
+];
+
+const channelByType = type =>
+  CHANNEL_LIST.find(channel => channel.type === type);
+
+// Icons shown next to "View all" when every detected channel is already
+// connected — a representative trio sourced from CHANNEL_LIST so the inbox stubs
+// aren't duplicated.
+export const FALLBACK_PREVIEW_CHANNELS = ['gmail', 'tiktok', 'whatsapp'].map(
+  channelByType
+);
+
+// Social channels that detected brand_info socials map to, keyed by social type
+// in the order they're offered as rows. Derived from CHANNEL_LIST so channel
+// identity (label, channel_type) has a single source. Keys mirror
+// SocialLinkParser::SOCIAL_DOMAIN_MAP.
+const SOCIAL_PLATFORM_TYPES = [
+  'whatsapp',
+  'facebook',
+  'line',
+  'instagram',
+  'telegram',
+  'tiktok',
+];
+
+export const SOCIAL_PLATFORMS = Object.fromEntries(
+  SOCIAL_PLATFORM_TYPES.map(type => {
+    const { labelKey, inbox } = channelByType(type);
+    return [type, { labelKey, channelType: inbox.channel_type }];
+  })
+);
+
+// Mailbox providers inferred from the signup domain's MX records, keyed by
+// Channel::Email#provider. Derived from CHANNEL_LIST's email entries.
+export const EMAIL_PROVIDERS = Object.fromEntries(
+  CHANNEL_LIST.filter(channel => channel.inbox?.provider).map(channel => [
+    channel.inbox.provider,
+    { labelKey: channel.labelKey },
+  ])
+);

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/useChannelConfig.js

@@ -0,0 +1,29 @@
+import { useMapGetter } from 'dashboard/composables/store';
+
+// OAuth/SDK channels need installation-level app credentials to be usable. When
+// the credential is missing the channel is "not configured" and is hidden from
+// onboarding entirely. Channels without an entry (Website, Telegram, Line, …)
+// need no installation credential and are always considered configured.
+// Mirrors the availability checks in ChannelItem.vue.
+export function useChannelConfig() {
+  const globalConfig = useMapGetter('globalConfig/get');
+  const installationConfig = window.chatwootConfig || {};
+
+  const CHANNEL_CONFIGURED = {
+    // WhatsApp is onboarded only via Meta embedded signup, which needs both the
+    // app id (not the 'none' sentinel) and the signup configuration id.
+    whatsapp: () =>
+      Boolean(installationConfig.whatsappAppId) &&
+      installationConfig.whatsappAppId !== 'none' &&
+      Boolean(installationConfig.whatsappConfigurationId),
+    facebook: () => Boolean(installationConfig.fbAppId),
+    instagram: () => Boolean(installationConfig.instagramAppId),
+    tiktok: () => Boolean(installationConfig.tiktokAppId),
+    gmail: () => Boolean(installationConfig.googleOAuthClientId),
+    outlook: () => Boolean(globalConfig.value.azureAppId),
+  };
+
+  const isConfigured = type => CHANNEL_CONFIGURED[type]?.() ?? true;
+
+  return { isConfigured };
+}

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/useChannelConnect.js

@@ -0,0 +1,67 @@
+import { useI18n } from 'vue-i18n';
+import { useAlert } from 'dashboard/composables';
+import { useStore } from 'dashboard/composables/store';
+import { useWhatsappEmbeddedSignup } from 'dashboard/composables/useWhatsappEmbeddedSignup';
+import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
+import googleClient from 'dashboard/api/channel/googleClient';
+import microsoftClient from 'dashboard/api/channel/microsoftClient';
+import instagramClient from 'dashboard/api/channel/instagramClient';
+import tiktokClient from 'dashboard/api/channel/tiktokClient';
+
+// Channels that complete via an OAuth redirect. Email channels are keyed by their
+// Channel::Email provider, others by channel type. The request is tagged with a
+// return hint so the callback brings the user back to onboarding instead of the
+// inbox settings page.
+const OAUTH_CLIENTS = {
+  google: googleClient,
+  microsoft: microsoftClient,
+  instagram: instagramClient,
+  tiktok: tiktokClient,
+};
+
+export function useChannelConnect() {
+  const { t } = useI18n();
+  const store = useStore();
+  const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+
+  const connectViaOAuth = async provider => {
+    const client = OAUTH_CLIENTS[provider];
+    if (!client) return;
+
+    try {
+      const {
+        data: { url },
+      } = await client.generateAuthorization({ return_to: 'onboarding' });
+      window.location.href = url;
+    } catch {
+      useAlert(t('ONBOARDING_INBOX_SETUP.ERROR'));
+    }
+  };
+
+  // WhatsApp connects via Meta's embedded-signup popup instead of the redirect
+  // OAuth flow above. Collect the signup credentials, exchange them for an
+  // inbox, and surface the result inline — then refetch so the connected state
+  // reflects the freshly created inbox (and renders its real channel icon).
+  const connectWhatsapp = async () => {
+    let credentials;
+    try {
+      credentials = await runEmbeddedSignup();
+    } catch {
+      useAlert(t('ONBOARDING_INBOX_SETUP.ERROR'));
+      return;
+    }
+    if (!credentials) return; // user dismissed the popup
+
+    try {
+      await store.dispatch('inboxes/createWhatsAppEmbeddedSignup', credentials);
+      await store.dispatch('inboxes/get');
+      useAlert(t('ONBOARDING_INBOX_SETUP.WHATSAPP_CONNECTED'));
+    } catch (error) {
+      useAlert(
+        parseAPIErrorResponse(error) || t('ONBOARDING_INBOX_SETUP.ERROR')
+      );
+    }
+  };
+
+  return { connectViaOAuth, connectWhatsapp };
+}

app/javascript/dashboard/routes/dashboard/onboarding/inbox-setup/useDetectedChannels.js

@@ -0,0 +1,130 @@
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useAccount } from 'dashboard/composables/useAccount';
+import {
+  SOCIAL_PLATFORMS,
+  EMAIL_PROVIDERS,
+  DEFAULT_CHANNEL_TYPES,
+} from './constants';
+import { findConnectedInbox } from './channelMatchers';
+import { useChannelConfig } from './useChannelConfig';
+
+// How many channel rows to show, whether detected or defaulted. DEFAULT_CHANNEL_TYPES
+// is config-gated like everything else, then sliced to this limit.
+const DISPLAYED_CHANNEL_LIMIT = 3;
+
+// Pull the handle/username out of a detected social URL, formatted per channel.
+const extractHandle = ({ type, url }) => {
+  try {
+    const { pathname } = new URL(url);
+    const path = pathname.replace(/^\/+|\/+$/g, '');
+    if (type === 'whatsapp') {
+      const digits = path.replace(/\D/g, '');
+      return digits ? `+${digits}` : '';
+    }
+    if (type === 'line') return path;
+    return path.startsWith('@') ? path : `@${path}`;
+  } catch {
+    return '';
+  }
+};
+
+// Derives the channel rows for the inbox-setup step from the account's detected
+// brand_info (socials + mailbox provider) and the real connected inboxes,
+// keeping InboxSetup.vue focused on layout, connect routing, and completion.
+export function useDetectedChannels() {
+  const { currentAccount } = useAccount();
+  const inboxes = useMapGetter('inboxes/getInboxes');
+  const { isConfigured } = useChannelConfig();
+
+  const brandSocials = computed(
+    () => currentAccount.value?.custom_attributes?.brand_info?.socials || []
+  );
+
+  const connectedChannels = computed(() =>
+    brandSocials.value
+      .filter(social => SOCIAL_PLATFORMS[social.type] && social.url)
+      .map(social => ({
+        type: social.type,
+        handle: extractHandle(social),
+        labelKey: SOCIAL_PLATFORMS[social.type].labelKey,
+        inbox: { channel_type: SOCIAL_PLATFORMS[social.type].channelType },
+      }))
+  );
+
+  const detectedEmailChannel = computed(() => {
+    const brandInfo = currentAccount.value?.custom_attributes?.brand_info;
+    const provider = brandInfo?.email_provider;
+    if (!EMAIL_PROVIDERS[provider]) return null;
+
+    return {
+      type: 'email',
+      handle: brandInfo?.email || '',
+      labelKey: EMAIL_PROVIDERS[provider].labelKey,
+      inbox: { channel_type: 'Channel::Email', provider },
+    };
+  });
+
+  // The real inbox backing a channel, if one exists — returned (not just a
+  // boolean) so the row can show the connected account's real name.
+  const connectedInbox = channel =>
+    findConnectedInbox(inboxes.value, channel.inbox);
+
+  // A channel row built from a social type, with no detected handle — used for
+  // the default suggestions when nothing was detected.
+  const toChannelRow = type => ({
+    type,
+    handle: '',
+    labelKey: SOCIAL_PLATFORMS[type].labelKey,
+    inbox: { channel_type: SOCIAL_PLATFORMS[type].channelType },
+  });
+
+  const detectedChannels = computed(() =>
+    [detectedEmailChannel.value, ...connectedChannels.value]
+      .filter(Boolean)
+      // Email channels (including Gmail/Outlook OAuth) are disabled for this
+      // phase; they will be enabled in a future PR.
+      .filter(channel => channel.type !== 'email')
+      // Hide channels whose installation OAuth credentials are missing — their
+      // connect flow would only error.
+      .filter(channel => isConfigured(channel.type))
+  );
+
+  const defaultChannels = computed(() =>
+    DEFAULT_CHANNEL_TYPES.filter(isConfigured)
+      .slice(0, DISPLAYED_CHANNEL_LIMIT)
+      .map(toChannelRow)
+  );
+
+  // Show the detected channels, or fall back to the default suggestions so the
+  // step is never an empty list.
+  const displayedChannels = computed(() =>
+    detectedChannels.value.length
+      ? detectedChannels.value
+      : defaultChannels.value
+  );
+
+  const remainingChannels = computed(() => {
+    // Exclude whatever is already shown as a row (detected or defaulted) so the
+    // footer preview doesn't duplicate it.
+    const shownTypes = new Set(displayedChannels.value.map(c => c.type));
+    return Object.entries(SOCIAL_PLATFORMS)
+      .filter(([type]) => !shownTypes.has(type))
+      .filter(([type]) => isConfigured(type))
+      .slice(0, 3)
+      .map(([type, { labelKey, channelType }]) => ({
+        type,
+        labelKey,
+        inbox: { channel_type: channelType },
+      }));
+  });
+
+  const hasDetectedChannels = computed(() => detectedChannels.value.length > 0);
+
+  return {
+    displayedChannels,
+    remainingChannels,
+    connectedInbox,
+    hasDetectedChannels,
+  };
+}

app/javascript/dashboard/routes/dashboard/onboarding/shared/OnboardingLayout.vue

@@ -5,11 +5,12 @@ defineProps({
   greeting: { type: String, required: true },
   subtitle: { type: String, default: '' },
   continueLabel: { type: String, default: 'Continue' },
+  skipLabel: { type: String, default: '' },
   isLoading: { type: Boolean, default: false },
   disabled: { type: Boolean, default: false },
 });
 
-defineEmits(['continue']);
+defineEmits(['continue', 'skip']);
 </script>
 
 <template>
@@ -20,7 +21,7 @@ defineEmits(['continue']);
     <div
       class="absolute inset-0 bg-[size:96px_96px] bg-[image:linear-gradient(to_right,rgb(var(--border-weak))_1px,transparent_1px),linear-gradient(to_bottom,rgb(var(--border-weak))_1px,transparent_1px)] [mask-image:radial-gradient(ellipse_80%_80%_at_100%_0%,black_5%,transparent_50%),radial-gradient(ellipse_80%_80%_at_0%_100%,black_5%,transparent_50%)] [mask-composite:add] [-webkit-mask-composite:source-over]"
     />
-    <div class="relative w-full max-w-[580px]">
+    <div class="relative w-full max-w-[40rem]">
       <div class="relative ps-12">
         <!-- Timeline dotted line -->
         <svg
@@ -104,16 +105,30 @@ defineEmits(['continue']);
         >
           <path d="M6 0L0 3L6 6Z" fill="rgb(var(--blue-9))" />
         </svg>
-        <NextButton
-          type="submit"
-          blue
-          :is-loading="isLoading"
-          :disabled="disabled"
-          class="w-full justify-center"
-          @click="$emit('continue')"
-        >
-          {{ continueLabel }}
-        </NextButton>
+        <div class="flex items-center gap-3">
+          <NextButton
+            type="submit"
+            blue
+            :is-loading="isLoading"
+            :disabled="disabled"
+            :class="
+              skipLabel ? 'flex-1 justify-center' : 'w-full justify-center'
+            "
+            @click="$emit('continue')"
+          >
+            {{ continueLabel }}
+          </NextButton>
+          <NextButton
+            v-if="skipLabel"
+            type="button"
+            slate
+            outline
+            class="flex-1 justify-center"
+            @click="$emit('skip')"
+          >
+            {{ skipLabel }}
+          </NextButton>
+        </div>
       </div>
     </div>
   </div>

app/javascript/dashboard/routes/dashboard/onboarding/shared/OnboardingSection.vue

@@ -4,6 +4,7 @@ import Icon from 'dashboard/components-next/icon/Icon.vue';
 defineProps({
   title: { type: String, required: true },
   icon: { type: String, required: true },
+  bare: { type: Boolean, default: false },
 });
 </script>
 
@@ -42,8 +43,12 @@ defineProps({
     </div>
 
     <!-- Card -->
-    <div class="border border-n-weak rounded-xl overflow-hidden bg-n-surface-1">
+    <div
+      v-if="!bare"
+      class="border border-n-weak rounded-xl overflow-hidden bg-n-surface-1"
+    >
       <slot />
     </div>
+    <slot v-else />
   </div>
 </template>

app/javascript/dashboard/routes/dashboard/onboarding/specs/account-details/useAccountEnrichment.spec.js

@@ -0,0 +1,186 @@
+import { defineComponent, h, ref } from 'vue';
+import { createStore } from 'vuex';
+import { mount } from '@vue/test-utils';
+import { useRoute } from 'vue-router';
+import { useAccountEnrichment } from '../../account-details/useAccountEnrichment';
+
+vi.mock('vue-router');
+
+const ENABLED_LANGUAGES = [
+  { iso_639_1_code: 'en', name: 'English' },
+  { iso_639_1_code: 'fr', name: 'French' },
+];
+
+// Mounts the composable against a real store and the real useAccount/useConfig
+// (only useRoute and the underlying account getter / window config are faked),
+// so a change to how those resolve their data is exercised here too. `presets`
+// seeds form fields as if the user had already typed them.
+const mountComposable = ({
+  account = {},
+  enabledLanguages = ENABLED_LANGUAGES,
+  presets = {},
+} = {}) => {
+  window.chatwootConfig = { enabledLanguages };
+
+  const store = createStore({
+    modules: {
+      accounts: {
+        namespaced: true,
+        getters: { getAccount: () => () => account },
+      },
+    },
+  });
+
+  const fields = {
+    locale: ref(presets.locale || ''),
+    website: ref(presets.website || ''),
+    timezone: ref(presets.timezone || ''),
+    companySize: ref(presets.companySize || ''),
+    industry: ref(presets.industry || ''),
+    referralSource: ref(presets.referralSource || ''),
+  };
+
+  let api;
+  const Component = defineComponent({
+    setup() {
+      api = useAccountEnrichment(fields);
+      return () => h('div');
+    },
+  });
+  const wrapper = mount(Component, { global: { plugins: [store] } });
+  return { ...api, fields, wrapper };
+};
+
+beforeEach(() => {
+  useRoute.mockReturnValue({ params: { accountId: '1' } });
+});
+
+afterEach(() => {
+  delete window.chatwootConfig;
+});
+
+describe('useAccountEnrichment', () => {
+  describe('populateFormFields', () => {
+    it('fills empty fields from the enriched attributes on mount', () => {
+      const { fields } = mountComposable({
+        account: {
+          locale: 'en',
+          custom_attributes: {
+            website: 'https://acme.com',
+            timezone: 'America/New_York',
+            company_size: '11-50',
+            industry: 'Technology',
+            referral_source: 'google',
+          },
+        },
+      });
+
+      expect(fields.website.value).toBe('https://acme.com');
+      expect(fields.timezone.value).toBe('America/New_York');
+      expect(fields.companySize.value).toBe('11-50');
+      expect(fields.industry.value).toBe('Technology');
+      expect(fields.referralSource.value).toBe('google');
+    });
+
+    it('falls back to brand_info for website and industry', () => {
+      const { fields } = mountComposable({
+        account: {
+          custom_attributes: {
+            brand_info: {
+              domain: 'acme.com',
+              industries: [{ industry: 'Retail & E-commerce' }],
+            },
+          },
+        },
+      });
+
+      expect(fields.website.value).toBe('acme.com');
+      expect(fields.industry.value).toBe('Retail & E-commerce');
+    });
+
+    it('does not clobber fields the user already set', () => {
+      const { fields } = mountComposable({
+        presets: { website: 'mysite.com', industry: 'Finance' },
+        account: {
+          custom_attributes: {
+            website: 'https://enriched.com',
+            industry: 'Technology',
+          },
+        },
+      });
+
+      expect(fields.website.value).toBe('mysite.com');
+      expect(fields.industry.value).toBe('Finance');
+    });
+
+    it('detects the locale from the browser, else the account locale', () => {
+      // jsdom reports navigator.language as 'en-US' -> base 'en' is enabled.
+      const { fields } = mountComposable({ account: { locale: 'de' } });
+      expect(fields.locale.value).toBe('en');
+
+      // No enabled language matches the browser -> fall back to account locale.
+      const { fields: other } = mountComposable({
+        account: { locale: 'de' },
+        enabledLanguages: [{ iso_639_1_code: 'es', name: 'Spanish' }],
+      });
+      expect(other.locale.value).toBe('de');
+    });
+  });
+
+  describe('isEnriching', () => {
+    it('is true while the account is on the enrichment step', () => {
+      const { isEnriching } = mountComposable({
+        account: { custom_attributes: { onboarding_step: 'enrichment' } },
+      });
+      expect(isEnriching.value).toBe(true);
+    });
+
+    it('is false on any other step', () => {
+      const { isEnriching } = mountComposable({
+        account: { custom_attributes: { onboarding_step: 'account_details' } },
+      });
+      expect(isEnriching.value).toBe(false);
+    });
+
+    it('times out after 30s, flipping to false and populating', () => {
+      vi.useFakeTimers();
+      try {
+        const { isEnriching, fields } = mountComposable({
+          account: {
+            custom_attributes: {
+              onboarding_step: 'enrichment',
+              company_size: '51-200',
+            },
+          },
+        });
+        expect(isEnriching.value).toBe(true);
+
+        vi.advanceTimersByTime(30000);
+
+        expect(isEnriching.value).toBe(false);
+        expect(fields.companySize.value).toBe('51-200');
+      } finally {
+        vi.useRealTimers();
+      }
+    });
+  });
+
+  describe('getChangedFields', () => {
+    it('lists only enrichable fields edited after auto-fill', () => {
+      const { fields, getChangedFields } = mountComposable({
+        account: {
+          custom_attributes: {
+            website: 'https://acme.com',
+            company_size: '11-50',
+            industry: 'Technology',
+          },
+        },
+      });
+
+      expect(getChangedFields()).toEqual([]);
+
+      fields.industry.value = 'Finance';
+      expect(getChangedFields()).toEqual(['industry']);
+    });
+  });
+});

app/javascript/dashboard/routes/dashboard/onboarding/specs/inbox-setup/HelpCenterCreationStatus.spec.js

@@ -0,0 +1,123 @@
+import { flushPromises, mount } from '@vue/test-utils';
+import HelpCenterCreationStatus from '../../inbox-setup/HelpCenterCreationStatus.vue';
+import OnboardingAPI from 'dashboard/api/onboarding';
+
+vi.mock('dashboard/api/onboarding', () => ({
+  default: {
+    getHelpCenterGeneration: vi.fn(),
+  },
+}));
+
+vi.mock('vue-i18n', () => ({
+  useI18n: () => ({
+    t: (key, params = {}) => {
+      if (key.endsWith('HELP_CENTER_CATEGORIES')) {
+        return `${params.count} categories`;
+      }
+      if (key.endsWith('HELP_CENTER_SUMMARY')) {
+        return `${params.count} articles across ${params.categories}`;
+      }
+      if (key.endsWith('HELP_CENTER_ARTICLES')) {
+        return `${params.count} articles`;
+      }
+      return key;
+    },
+  }),
+}));
+
+const mountStatus = () =>
+  mount(HelpCenterCreationStatus, {
+    global: {
+      stubs: {
+        CreationStatusRow: {
+          props: ['ready', 'title', 'description', 'status'],
+          template:
+            '<div data-test="row" :data-ready="ready">{{ status }}</div>',
+        },
+      },
+    },
+  });
+
+describe('HelpCenterCreationStatus', () => {
+  afterEach(() => {
+    vi.useRealTimers();
+    vi.clearAllMocks();
+  });
+
+  it('renders completed summary from the status endpoint', async () => {
+    OnboardingAPI.getHelpCenterGeneration.mockResolvedValue({
+      data: {
+        generation_id: 'generation-123',
+        state: { status: 'completed' },
+        articles_count: 3,
+        categories_count: 2,
+      },
+    });
+
+    const wrapper = mountStatus();
+    await flushPromises();
+
+    expect(wrapper.find('[data-test="row"]').attributes('data-ready')).toBe(
+      'true'
+    );
+    expect(wrapper.find('[data-test="row"]').text()).toBe(
+      '3 articles across 2 categories'
+    );
+  });
+
+  it('hides the row when generation is skipped', async () => {
+    OnboardingAPI.getHelpCenterGeneration.mockResolvedValue({
+      data: {
+        generation_id: 'generation-123',
+        state: { status: 'skipped' },
+      },
+    });
+
+    const wrapper = mountStatus();
+    await flushPromises();
+
+    expect(wrapper.find('[data-test="row"]').exists()).toBe(false);
+  });
+
+  it('polls while generating and stops after completion', async () => {
+    vi.useFakeTimers();
+    OnboardingAPI.getHelpCenterGeneration
+      .mockResolvedValueOnce({
+        data: {
+          generation_id: 'generation-123',
+          state: { status: 'generating' },
+          articles_count: 1,
+          categories_count: 0,
+        },
+      })
+      .mockResolvedValueOnce({
+        data: {
+          generation_id: 'generation-123',
+          state: { status: 'completed' },
+          articles_count: 2,
+          categories_count: 1,
+        },
+      });
+
+    const wrapper = mountStatus();
+    await flushPromises();
+
+    expect(wrapper.find('[data-test="row"]').text()).toBe('1 articles');
+
+    vi.advanceTimersByTime(5000);
+    await flushPromises();
+
+    expect(OnboardingAPI.getHelpCenterGeneration).toHaveBeenCalledTimes(2);
+    expect(wrapper.find('[data-test="row"]').attributes('data-ready')).toBe(
+      'true'
+    );
+    expect(wrapper.find('[data-test="row"]').text()).toBe(
+      '2 articles across 1 categories'
+    );
+
+    vi.advanceTimersByTime(5000);
+    await flushPromises();
+
+    expect(OnboardingAPI.getHelpCenterGeneration).toHaveBeenCalledTimes(2);
+  });
+});

app/javascript/dashboard/routes/dashboard/onboarding/specs/inbox-setup/InboxChannelsDialog.spec.js

@@ -0,0 +1,59 @@
+import { mount } from '@vue/test-utils';
+import { nextTick } from 'vue';
+import InboxChannelsDialog from '../../inbox-setup/InboxChannelsDialog.vue';
+
+vi.mock('vue-i18n', () => ({ useI18n: () => ({ t: key => key }) }));
+vi.mock('dashboard/composables/store', () => ({
+  useMapGetter: () => ({ value: {} }),
+}));
+vi.mock('../../inbox-setup/useChannelConnect', () => ({
+  useChannelConnect: () => ({
+    connectViaOAuth: vi.fn(),
+    connectWhatsapp: vi.fn(),
+  }),
+}));
+
+const mountDialog = () =>
+  mount(InboxChannelsDialog, {
+    props: { inboxes: [] },
+    global: {
+      stubs: {
+        Dialog: {
+          template: '<div><slot /></div>',
+          methods: { open() {}, close() {} },
+        },
+        InboxFacebookForm: { template: '<div data-test="fb-form" />' },
+        InboxChannelForm: { template: '<div data-test="channel-form" />' },
+        ChannelIcon: true,
+        Icon: true,
+      },
+    },
+  });
+
+describe('InboxChannelsDialog Facebook gating', () => {
+  afterEach(() => {
+    delete window.chatwootConfig;
+  });
+
+  it('opens the Facebook page picker when fbAppId is configured', async () => {
+    window.chatwootConfig = { fbAppId: 'fb-app' };
+    const wrapper = mountDialog();
+
+    wrapper.vm.open('facebook');
+    await nextTick();
+
+    expect(wrapper.find('[data-test="fb-form"]').exists()).toBe(true);
+  });
+
+  it('shows the grid (not the picker) when fbAppId is missing', async () => {
+    window.chatwootConfig = {};
+    const wrapper = mountDialog();
+
+    wrapper.vm.open('facebook');
+    await nextTick();
+
+    expect(wrapper.find('[data-test="fb-form"]').exists()).toBe(false);
+    // The channel grid renders its cards instead.
+    expect(wrapper.find('button').exists()).toBe(true);
+  });
+});

app/javascript/dashboard/routes/dashboard/onboarding/specs/inbox-setup/InboxFacebookForm.spec.js

@@ -0,0 +1,158 @@
+import { flushPromises, mount } from '@vue/test-utils';
+import { ref, nextTick } from 'vue';
+import InboxFacebookForm from '../../inbox-setup/InboxFacebookForm.vue';
+import { useFacebookPageConnect } from 'dashboard/composables/useFacebookPageConnect';
+
+vi.mock('vue-i18n', () => ({ useI18n: () => ({ t: key => key }) }));
+vi.mock('dashboard/composables', () => ({ useAlert: vi.fn() }));
+vi.mock('dashboard/store/utils/api', () => ({
+  parseAPIErrorResponse: vi.fn(),
+}));
+vi.mock('dashboard/composables/useFacebookPageConnect', () => ({
+  useFacebookPageConnect: vi.fn(),
+}));
+
+const { dispatch } = vi.hoisted(() => ({ dispatch: vi.fn() }));
+vi.mock('dashboard/composables/store', () => ({
+  useStore: () => ({ dispatch }),
+}));
+
+const NextButtonStub = {
+  props: ['label', 'disabled', 'isLoading'],
+  emits: ['click'],
+  template: `<button :disabled="disabled" @click="$emit('click')">{{ label }}</button>`,
+};
+const ComboBoxStub = {
+  props: ['modelValue', 'options'],
+  emits: ['update:modelValue'],
+  template: '<div data-test="combobox" />',
+};
+
+const PAGES = [
+  { id: 'p1', name: 'Page One', access_token: 'pt1' },
+  { id: 'p2', name: 'Page Two', access_token: 'pt2', exists: true },
+];
+
+const LAUNCH = 'ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_LAUNCH';
+const CONNECT = 'ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.CONNECT';
+
+let loginAndFetchPages;
+let preloadSdk;
+
+const mountForm = () =>
+  mount(InboxFacebookForm, {
+    global: {
+      stubs: {
+        NextButton: NextButtonStub,
+        ComboBox: ComboBoxStub,
+        Spinner: true,
+      },
+    },
+  });
+
+const clickButton = (wrapper, label) =>
+  wrapper
+    .findAll('button')
+    .find(button => button.text() === label)
+    .trigger('click');
+
+beforeEach(() => {
+  vi.clearAllMocks();
+  preloadSdk = vi.fn();
+  loginAndFetchPages = vi.fn();
+  useFacebookPageConnect.mockReturnValue({
+    isAuthenticating: ref(false),
+    preloadSdk,
+    loginAndFetchPages,
+  });
+  dispatch.mockResolvedValue({ id: 1 });
+});
+
+describe('InboxFacebookForm', () => {
+  it('preloads the SDK on mount', () => {
+    mountForm();
+    expect(preloadSdk).toHaveBeenCalled();
+  });
+
+  it('lists only connectable pages and creates an inbox for the selected one', async () => {
+    loginAndFetchPages.mockResolvedValue({
+      userAccessToken: 'tok',
+      pages: PAGES,
+    });
+    const wrapper = mountForm();
+
+    await clickButton(wrapper, LAUNCH);
+    await flushPromises();
+    await nextTick();
+
+    // p2 is already connected (exists), so only p1 is offered.
+    const combobox = wrapper.findComponent(ComboBoxStub);
+    expect(combobox.props('options')).toEqual([
+      { value: 'p1', label: 'Page One' },
+    ]);
+
+    combobox.vm.$emit('update:modelValue', 'p1');
+    await nextTick();
+
+    await clickButton(wrapper, CONNECT);
+    await flushPromises();
+
+    expect(dispatch).toHaveBeenCalledWith('inboxes/createFBChannel', {
+      user_access_token: 'tok',
+      page_access_token: 'pt1',
+      page_id: 'p1',
+      inbox_name: 'Page One',
+    });
+    expect(wrapper.emitted('created')).toBeTruthy();
+  });
+
+  it('shows the empty state when every page is already connected', async () => {
+    loginAndFetchPages.mockResolvedValue({
+      userAccessToken: 'tok',
+      pages: [
+        { id: 'p2', name: 'Page Two', access_token: 'pt2', exists: true },
+      ],
+    });
+    const wrapper = mountForm();
+
+    await clickButton(wrapper, LAUNCH);
+    await flushPromises();
+    await nextTick();
+
+    expect(wrapper.text()).toContain(
+      'ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_NO_PAGES'
+    );
+    expect(wrapper.find('[data-test="combobox"]').exists()).toBe(false);
+  });
+
+  it('shows an error when the connection fails', async () => {
+    loginAndFetchPages.mockRejectedValue(new Error('boom'));
+    const wrapper = mountForm();
+
+    await clickButton(wrapper, LAUNCH);
+    await flushPromises();
+    await nextTick();
+
+    expect(wrapper.text()).toContain(
+      'ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_ERROR'
+    );
+    expect(dispatch).not.toHaveBeenCalled();
+  });
+
+  it('stays on the connect prompt without an error when cancelled', async () => {
+    loginAndFetchPages.mockResolvedValue(null);
+    const wrapper = mountForm();
+
+    await clickButton(wrapper, LAUNCH);
+    await flushPromises();
+    await nextTick();
+
+    expect(wrapper.text()).not.toContain(
+      'ONBOARDING_INBOX_SETUP.CHANNELS_DIALOG.FACEBOOK_ERROR'
+    );
+    // Launch button is still available to retry.
+    expect(
+      wrapper.findAll('button').some(button => button.text() === LAUNCH)
+    ).toBe(true);
+  });
+});

app/javascript/dashboard/routes/dashboard/onboarding/specs/inbox-setup/channelMatchers.spec.js

@@ -0,0 +1,62 @@
+import {
+  findConnectedInbox,
+  isChannelConnected,
+} from '../../inbox-setup/channelMatchers';
+
+const WHATSAPP = { id: 1, channel_type: 'Channel::Whatsapp' };
+const GMAIL = { id: 2, channel_type: 'Channel::Email', provider: 'google' };
+const OUTLOOK = {
+  id: 3,
+  channel_type: 'Channel::Email',
+  provider: 'microsoft',
+};
+
+describe('channelMatchers', () => {
+  describe('findConnectedInbox', () => {
+    it('returns the inbox sharing the channel type', () => {
+      expect(
+        findConnectedInbox([WHATSAPP], { channel_type: 'Channel::Whatsapp' })
+      ).toBe(WHATSAPP);
+    });
+
+    it('matches email inboxes on provider', () => {
+      expect(
+        findConnectedInbox([OUTLOOK, GMAIL], {
+          channel_type: 'Channel::Email',
+          provider: 'google',
+        })
+      ).toBe(GMAIL);
+    });
+
+    it('does not match a different email provider', () => {
+      expect(
+        findConnectedInbox([OUTLOOK], {
+          channel_type: 'Channel::Email',
+          provider: 'google',
+        })
+      ).toBeUndefined();
+    });
+
+    it('returns undefined when nothing matches', () => {
+      expect(
+        findConnectedInbox([WHATSAPP], { channel_type: 'Channel::Telegram' })
+      ).toBeUndefined();
+    });
+  });
+
+  describe('isChannelConnected', () => {
+    it('is true when a matching inbox exists', () => {
+      expect(
+        isChannelConnected([WHATSAPP], { channel_type: 'Channel::Whatsapp' })
+      ).toBe(true);
+    });
+
+    it('is false when no inbox matches', () => {
+      expect(isChannelConnected([WHATSAPP], GMAIL)).toBe(false);
+    });
+
+    it('is false for a channel without an inbox stub', () => {
+      expect(isChannelConnected([WHATSAPP], undefined)).toBe(false);
+    });
+  });
+});

app/javascript/dashboard/routes/dashboard/onboarding/specs/inbox-setup/useDetectedChannels.spec.js

@@ -0,0 +1,300 @@
+import { defineComponent, h } from 'vue';
+import { createStore } from 'vuex';
+import { mount } from '@vue/test-utils';
+import { useRoute } from 'vue-router';
+import { useDetectedChannels } from '../../inbox-setup/useDetectedChannels';
+
+vi.mock('vue-router');
+
+// Mounts the composable against a real store and the real useAccount (only
+// useRoute and the underlying getters are faked), so a change to how useAccount
+// resolves the current account is exercised here too. The real ./constants are
+// used, so assertions validate against the actual channel identity (label keys,
+// channel_type, social ordering) derived from CHANNEL_LIST.
+const mountComposable = ({ brandInfo, inboxes = [] } = {}) => {
+  const store = createStore({
+    modules: {
+      accounts: {
+        namespaced: true,
+        getters: {
+          getAccount: () => () => ({
+            id: 1,
+            custom_attributes: { brand_info: brandInfo },
+          }),
+        },
+      },
+      inboxes: {
+        namespaced: true,
+        getters: { getInboxes: () => inboxes },
+      },
+    },
+  });
+
+  let result;
+  const Component = defineComponent({
+    setup() {
+      result = useDetectedChannels();
+      return () => h('div');
+    },
+  });
+  mount(Component, { global: { plugins: [store] } });
+  return result;
+};
+
+beforeEach(() => {
+  useRoute.mockReturnValue({ params: { accountId: '1' } });
+  // Configure the installation OAuth credentials so detected channels aren't
+  // hidden by the config gate; individual tests clear this to assert hiding.
+  window.chatwootConfig = {
+    fbAppId: 'fb',
+    instagramAppId: 'ig',
+    tiktokAppId: 'tt',
+    whatsappAppId: 'wa',
+    whatsappConfigurationId: 'wa-config',
+  };
+});
+
+afterEach(() => {
+  delete window.chatwootConfig;
+});
+
+describe('useDetectedChannels', () => {
+  describe('displayedChannels', () => {
+    it('maps detected socials with a url to channel rows', () => {
+      const { displayedChannels } = mountComposable({
+        brandInfo: {
+          socials: [
+            { type: 'whatsapp', url: 'https://wa.me/1-415-555-2671' },
+            { type: 'instagram', url: 'https://instagram.com/acme' },
+          ],
+        },
+      });
+
+      expect(displayedChannels.value).toEqual([
+        {
+          type: 'whatsapp',
+          handle: '+14155552671',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.WHATSAPP.TITLE',
+          inbox: { channel_type: 'Channel::Whatsapp' },
+        },
+        {
+          type: 'instagram',
+          handle: '@acme',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.INSTAGRAM.TITLE',
+          inbox: { channel_type: 'Channel::Instagram' },
+        },
+      ]);
+    });
+
+    it('skips socials without a url or with an unknown type', () => {
+      const { displayedChannels } = mountComposable({
+        brandInfo: {
+          socials: [
+            { type: 'telegram' }, // no url
+            { type: 'mastodon', url: 'https://mastodon.social/@acme' }, // unknown
+            { type: 'tiktok', url: 'https://tiktok.com/@acme' },
+          ],
+        },
+      });
+
+      expect(displayedChannels.value.map(channel => channel.type)).toEqual([
+        'tiktok',
+      ]);
+    });
+
+    it('uses the raw path for line and falls back to empty on a bad url', () => {
+      const { displayedChannels } = mountComposable({
+        brandInfo: {
+          socials: [
+            { type: 'line', url: 'https://line.me/acme' },
+            { type: 'facebook', url: 'not-a-url' },
+          ],
+        },
+      });
+
+      expect(displayedChannels.value).toEqual([
+        {
+          type: 'line',
+          handle: 'acme',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.LINE.TITLE',
+          inbox: { channel_type: 'Channel::Line' },
+        },
+        {
+          type: 'facebook',
+          handle: '',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.FACEBOOK.TITLE',
+          inbox: { channel_type: 'Channel::FacebookPage' },
+        },
+      ]);
+    });
+
+    it('omits the detected email channel while email is disabled for this phase', () => {
+      const { displayedChannels } = mountComposable({
+        brandInfo: {
+          email_provider: 'google',
+          email: 'support@acme.com',
+          socials: [{ type: 'whatsapp', url: 'https://wa.me/14155552671' }],
+        },
+      });
+
+      expect(displayedChannels.value.map(channel => channel.type)).toEqual([
+        'whatsapp',
+      ]);
+    });
+
+    it('falls back to the default channel suggestions when nothing is detected', () => {
+      const { displayedChannels } = mountComposable({ brandInfo: undefined });
+
+      // The configured mainstream channels, with no detected handle.
+      expect(displayedChannels.value).toEqual([
+        {
+          type: 'whatsapp',
+          handle: '',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.WHATSAPP.TITLE',
+          inbox: { channel_type: 'Channel::Whatsapp' },
+        },
+        {
+          type: 'facebook',
+          handle: '',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.FACEBOOK.TITLE',
+          inbox: { channel_type: 'Channel::FacebookPage' },
+        },
+        {
+          type: 'instagram',
+          handle: '',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.INSTAGRAM.TITLE',
+          inbox: { channel_type: 'Channel::Instagram' },
+        },
+      ]);
+    });
+
+    it('gates the default suggestions by installation config, keeping the list non-empty', () => {
+      window.chatwootConfig = {}; // no OAuth credentials configured
+      const { displayedChannels } = mountComposable({ brandInfo: undefined });
+
+      // Only the credential-free defaults survive (Telegram, LINE).
+      expect(displayedChannels.value.map(channel => channel.type)).toEqual([
+        'telegram',
+        'line',
+      ]);
+    });
+
+    it('hides detected channels whose installation OAuth credentials are missing', () => {
+      window.chatwootConfig = {}; // nothing configured
+      const { displayedChannels } = mountComposable({
+        brandInfo: {
+          socials: [
+            { type: 'facebook', url: 'https://facebook.com/acme' },
+            { type: 'line', url: 'https://line.me/acme' },
+          ],
+        },
+      });
+
+      // Facebook needs fbAppId (absent → hidden); LINE needs no install credential.
+      expect(displayedChannels.value.map(channel => channel.type)).toEqual([
+        'line',
+      ]);
+    });
+  });
+
+  describe('remainingChannels', () => {
+    it('returns the platforms not already shown as default rows', () => {
+      // Nothing detected → displayed falls back to the defaults (WhatsApp,
+      // Facebook, Instagram), so the footer previews the remaining platforms.
+      const { remainingChannels } = mountComposable({ brandInfo: {} });
+
+      expect(remainingChannels.value).toEqual([
+        {
+          type: 'line',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.LINE.TITLE',
+          inbox: { channel_type: 'Channel::Line' },
+        },
+        {
+          type: 'telegram',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.TELEGRAM.TITLE',
+          inbox: { channel_type: 'Channel::Telegram' },
+        },
+        {
+          type: 'tiktok',
+          labelKey: 'INBOX_MGMT.ADD.AUTH.CHANNEL.TIKTOK.TITLE',
+          inbox: { channel_type: 'Channel::Tiktok' },
+        },
+      ]);
+    });
+
+    it('excludes already-detected socials, preserving order', () => {
+      const { remainingChannels } = mountComposable({
+        brandInfo: {
+          socials: [{ type: 'whatsapp', url: 'https://wa.me/14155552671' }],
+        },
+      });
+
+      expect(remainingChannels.value.map(channel => channel.type)).toEqual([
+        'facebook',
+        'line',
+        'instagram',
+      ]);
+    });
+
+    it('excludes channels whose installation OAuth credentials are missing', () => {
+      window.chatwootConfig = {}; // nothing configured
+      const { remainingChannels } = mountComposable({ brandInfo: {} });
+
+      // The only configured channels (Telegram, LINE) are shown as default rows,
+      // and every other platform is gated out — so nothing remains for the footer.
+      expect(remainingChannels.value).toEqual([]);
+    });
+  });
+
+  describe('connectedInbox', () => {
+    it('returns the real inbox sharing the channel type', () => {
+      const inbox = {
+        id: 1,
+        channel_type: 'Channel::Whatsapp',
+        name: 'WA Biz',
+      };
+      const { connectedInbox } = mountComposable({
+        brandInfo: {},
+        inboxes: [inbox],
+      });
+
+      expect(
+        connectedInbox({ inbox: { channel_type: 'Channel::Whatsapp' } })
+      ).toBe(inbox);
+    });
+
+    it('matches email inboxes on provider', () => {
+      const gmail = {
+        id: 1,
+        channel_type: 'Channel::Email',
+        provider: 'google',
+      };
+      const outlook = {
+        id: 2,
+        channel_type: 'Channel::Email',
+        provider: 'microsoft',
+      };
+      const { connectedInbox } = mountComposable({
+        brandInfo: {},
+        inboxes: [outlook, gmail],
+      });
+
+      expect(
+        connectedInbox({
+          inbox: { channel_type: 'Channel::Email', provider: 'google' },
+        })
+      ).toBe(gmail);
+    });
+
+    it('returns undefined when nothing matches', () => {
+      const { connectedInbox } = mountComposable({
+        brandInfo: {},
+        inboxes: [],
+      });
+
+      expect(
+        connectedInbox({ inbox: { channel_type: 'Channel::Telegram' } })
+      ).toBeUndefined();
+    });
+  });
+});

app/javascript/dashboard/routes/dashboard/settings/account/components/AutoResolve.vue

@@ -5,7 +5,7 @@ import { useI18n } from 'vue-i18n';
 import { useAccount } from 'dashboard/composables/useAccount';
 import { useAlert } from 'dashboard/composables';
 import WithLabel from 'v3/components/Form/WithLabel.vue';
-import TextArea from 'next/textarea/TextArea.vue';
+import Editor from 'next/Editor/Editor.vue';
 import Switch from 'next/switch/Switch.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import DurationInput from 'next/input/DurationInput.vue';
@@ -162,9 +162,13 @@ const toggleAutoResolve = async () => {
           :label="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.MESSAGE.LABEL')"
           :help-message="t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.MESSAGE.HELP')"
         >
-          <TextArea
+          <Editor
             v-model="message"
             class="w-full"
+            channel-type="Context::NoToolbar"
+            enable-variables
+            :enable-canned-responses="false"
+            :show-character-count="false"
             :placeholder="
               t('GENERAL_SETTINGS.FORM.AUTO_RESOLVE.MESSAGE.PLACEHOLDER')
             "

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/constants.js

@@ -10,6 +10,9 @@ export const LONGEST_WAITING = 'longest_waiting';
 export const DEFAULT_FAIR_DISTRIBUTION_LIMIT = 100;
 export const DEFAULT_FAIR_DISTRIBUTION_WINDOW = 3600;
 
+// Default age threshold for excluding stale unassigned conversations (7 days)
+export const DEFAULT_EXCLUDE_OLDER_THAN_HOURS = 168;
+
 // Options groupings
 export const OPTIONS = {
   ORDER: [ROUND_ROBIN, BALANCED],

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentAssignmentEditPage.vue

@@ -106,6 +106,7 @@ const formData = computed(() => ({
     selectedPolicy.value?.conversationPriority || EARLIEST_CREATED,
   fairDistributionLimit: selectedPolicy.value?.fairDistributionLimit || 100,
   fairDistributionWindow: selectedPolicy.value?.fairDistributionWindow || 3600,
+  excludeOlderThanHours: selectedPolicy.value?.excludeOlderThanHours ?? null,
 }));
 
 const handleDeleteInbox = async inboxId => {

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentAssignmentPolicyForm.vue

@@ -8,6 +8,8 @@ import RadioCard from 'dashboard/components-next/radioCard/RadioCard.vue';
 import FairDistribution from 'dashboard/components-next/AssignmentPolicy/components/FairDistribution.vue';
 import DataTable from 'dashboard/components-next/AssignmentPolicy/components/DataTable.vue';
 import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
+import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
+import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
 import WithLabel from 'v3/components/Form/WithLabel.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import {
@@ -16,6 +18,7 @@ import {
   EARLIEST_CREATED,
   DEFAULT_FAIR_DISTRIBUTION_LIMIT,
   DEFAULT_FAIR_DISTRIBUTION_WINDOW,
+  DEFAULT_EXCLUDE_OLDER_THAN_HOURS,
 } from 'dashboard/routes/dashboard/settings/assignmentPolicy/constants';
 
 const props = defineProps({
@@ -28,6 +31,7 @@ const props = defineProps({
       conversationPriority: EARLIEST_CREATED,
       fairDistributionLimit: DEFAULT_FAIR_DISTRIBUTION_LIMIT,
       fairDistributionWindow: DEFAULT_FAIR_DISTRIBUTION_WINDOW,
+      excludeOlderThanHours: DEFAULT_EXCLUDE_OLDER_THAN_HOURS,
     }),
   },
   mode: {
@@ -56,7 +60,6 @@ const props = defineProps({
     default: false,
   },
 });
-
 const emit = defineEmits([
   'submit',
   'addInbox',
@@ -64,6 +67,9 @@ const emit = defineEmits([
   'navigateToInbox',
   'validationChange',
 ]);
+// Duration limits for the stale-conversation threshold: 1 hour to 999 days (in minutes)
+const MIN_EXCLUSION_MINUTES = 60;
+const MAX_EXCLUSION_MINUTES = 1438560;
 
 const { t } = useI18n();
 const route = useRoute();
@@ -83,12 +89,28 @@ const state = reactive({
   conversationPriority: EARLIEST_CREATED,
   fairDistributionLimit: DEFAULT_FAIR_DISTRIBUTION_LIMIT,
   fairDistributionWindow: DEFAULT_FAIR_DISTRIBUTION_WINDOW,
+  excludeOlderThanHours: DEFAULT_EXCLUDE_OLDER_THAN_HOURS,
 });
 
 const validationState = ref({
   isValid: false,
 });
 
+const exclusionUnit = ref(DURATION_UNITS.DAYS);
+
+// DurationInput works in minutes; the policy stores hours, so bridge the two
+const excludeOlderThanMinutes = computed({
+  get() {
+    return state.excludeOlderThanHours == null
+      ? null
+      : state.excludeOlderThanHours * 60;
+  },
+  set(minutes) {
+    state.excludeOlderThanHours =
+      minutes == null ? null : Math.round(minutes / 60);
+  },
+});
+
 const createOption = (
   type,
   key,
@@ -170,6 +192,7 @@ const resetForm = () => {
     conversationPriority: EARLIEST_CREATED,
     fairDistributionLimit: DEFAULT_FAIR_DISTRIBUTION_LIMIT,
     fairDistributionWindow: DEFAULT_FAIR_DISTRIBUTION_WINDOW,
+    excludeOlderThanHours: DEFAULT_EXCLUDE_OLDER_THAN_HOURS,
   });
 };
 
@@ -177,10 +200,17 @@ const handleSubmit = () => {
   emit('submit', { ...state });
 };
 
+// Pick the display unit from the stored value so non-day thresholds (e.g. 25h) don't get floored
+const detectExclusionUnit = hours => {
+  exclusionUnit.value =
+    hours && hours % 24 !== 0 ? DURATION_UNITS.HOURS : DURATION_UNITS.DAYS;
+};
+
 watch(
   () => props.initialData,
   newData => {
     Object.assign(state, newData);
+    detectExclusionUnit(newData.excludeOlderThanHours);
   },
   { immediate: true, deep: true }
 );
@@ -247,6 +277,27 @@ defineExpose({
           v-model:window-unit="state.windowUnit"
         />
       </div>
+
+      <div class="pt-4 pb-2 flex-col flex gap-4">
+        <div class="flex flex-col items-start gap-1 py-1">
+          <label class="text-sm font-medium text-n-slate-12 py-1">
+            {{ t(`${BASE_KEY}.FORM.EXCLUDE_OLDER_THAN.LABEL`) }}
+          </label>
+          <p class="mb-0 text-n-slate-11 text-sm">
+            {{ t(`${BASE_KEY}.FORM.EXCLUDE_OLDER_THAN.DESCRIPTION`) }}
+          </p>
+        </div>
+        <div
+          class="flex items-center gap-2 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
+        >
+          <DurationInput
+            v-model:unit="exclusionUnit"
+            v-model:model-value="excludeOlderThanMinutes"
+            :min="MIN_EXCLUSION_MINUTES"
+            :max="MAX_EXCLUSION_MINUTES"
+          />
+        </div>
+      </div>
     </div>
 
     <Button

app/javascript/dashboard/routes/dashboard/settings/canned/AddCanned.vue

@@ -149,9 +149,5 @@ export default {
 
 :deep(.ProseMirror-woot-style) {
   @apply min-h-[12.5rem];
-
-  p {
-    @apply text-base;
-  }
 }
 </style>

app/javascript/dashboard/routes/dashboard/settings/canned/EditCanned.vue

@@ -153,9 +153,5 @@ export default {
 
 :deep(.ProseMirror-woot-style) {
   @apply min-h-[12.5rem];
-
-  p {
-    @apply text-base;
-  }
 }
 </style>

app/javascript/dashboard/routes/dashboard/settings/inbox/components/AccountHealth.vue

@@ -144,8 +144,10 @@ const showWebhookSection = computed(
   () => props.healthData?.webhook_configuration !== undefined
 );
 
+// Phone-level override takes precedence over WABA-level (application), so prefer it.
 const webhookUrl = computed(
   () =>
+    props.healthData?.webhook_configuration?.phone_number ||
     props.healthData?.webhook_configuration?.whatsapp_business_account ||
     props.healthData?.webhook_configuration?.application
 );

app/javascript/dashboard/routes/dashboard/settings/reports/BotReports.vue

@@ -101,6 +101,9 @@ export default {
       summary-fetching-key="getBotSummaryFetchingStatus"
       :group-by="groupBy"
       :report-keys="reportKeys"
+      :from="from"
+      :to="to"
+      :business-hours="businessHours"
     />
   </div>
 </template>