Merge branch 'develop' into feat/github-oauth

- Use direct message object reference instead of re-querying through
inbox
- Add message.reload after unsend operation to get updated state
- Remove unnecessary inbox reload that could cause timing issues
- Remove redundant assertions for better test atomicity

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

Makefile

@@ -44,6 +44,12 @@ force_run:
 	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev
 
+force_run_tunnel:
+	lsof -ti:3000 | xargs kill -9 2>/dev/null || true
+	rm -f ./.overmind.sock
+	rm -f tmp/pids/*.pid
+	overmind start -f Procfile.tunnel
+
 debug:
 	overmind connect backend
 
@@ -53,4 +59,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .
 
-.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run force_run_tunnel debug debug_worker

Procfile.tunnel

@@ -0,0 +1,4 @@
+backend: DISABLE_MINI_PROFILER=true bin/rails s -p 3000
+# https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
+worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
+vite: bin/vite build --watch

app/builders/v2/reports/label_summary_builder.rb

@@ -0,0 +1,101 @@
+class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  attr_reader :account, :params
+
+  # rubocop:disable Lint/MissingSuper
+  # the parent class has no initialize
+  def initialize(account:, params:)
+    @account = account
+    @params = params
+
+    timezone_offset = (params[:timezone_offset] || 0).to_f
+    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
+  end
+  # rubocop:enable Lint/MissingSuper
+
+  def build
+    labels = account.labels.to_a
+    return [] if labels.empty?
+
+    report_data = collect_report_data
+    labels.map { |label| build_label_report(label, report_data) }
+  end
+
+  private
+
+  def collect_report_data
+    conversation_filter = build_conversation_filter
+    use_business_hours = use_business_hours?
+
+    {
+      conversation_counts: fetch_conversation_counts(conversation_filter),
+      resolved_counts: fetch_resolved_counts(conversation_filter),
+      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
+      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
+      reply_metrics: fetch_metrics(conversation_filter, 'reply', use_business_hours)
+    }
+  end
+
+  def build_label_report(label, report_data)
+    {
+      id: label.id,
+      name: label.title,
+      conversations_count: report_data[:conversation_counts][label.title] || 0,
+      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
+      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
+      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
+      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
+    }
+  end
+
+  def use_business_hours?
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+  end
+
+  def build_conversation_filter
+    conversation_filter = { account_id: account.id }
+    conversation_filter[:created_at] = range if range.present?
+
+    conversation_filter
+  end
+
+  def fetch_conversation_counts(conversation_filter)
+    fetch_counts(conversation_filter)
+  end
+
+  def fetch_resolved_counts(conversation_filter)
+    fetch_counts(conversation_filter.merge(status: :resolved))
+  end
+
+  def fetch_counts(conversation_filter)
+    ActsAsTaggableOn::Tagging
+      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(
+        taggable_type: 'Conversation',
+        context: 'labels',
+        conversations: conversation_filter
+      )
+      .select('tags.name, COUNT(taggings.*) AS count')
+      .group('tags.name')
+      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
+  end
+
+  def fetch_metrics(conversation_filter, event_name, use_business_hours)
+    ReportingEvent
+      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
+      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(
+        conversations: conversation_filter,
+        name: event_name,
+        taggings: { taggable_type: 'Conversation', context: 'labels' }
+      )
+      .group('tags.name')
+      .order('tags.name')
+      .select(
+        'tags.name',
+        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
+      )
+      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
+  end
+end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
   before_action :set_current_page, only: [:index, :active, :search, :filter]
   before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]
+  before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]
 
   def index
     @contacts_count = resolved_contacts.count
@@ -56,7 +56,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                   .get_available_contact_ids(Current.account.id))
     @contacts_count = contacts.count
-    @contacts = contacts.page(@current_page)
+    @contacts = fetch_contacts(contacts)
   end
 
   def show; end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -124,6 +124,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     @conversation.save!
   end
 
+  def destroy
+    authorize @conversation, :destroy?
+    ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip)
+    head :ok
+  end
+
   private
 
   def permitted_update_params

app/controllers/api/v1/accounts/integrations/github_controller.rb

@@ -0,0 +1,13 @@
+class Api::V1::Accounts::Integrations::GithubController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+
+  def show
+    @github_integration = Current.account.hooks.find_by(app_id: 'github')
+  end
+
+  private
+
+  def check_authorization
+    authorize ::Webhook, :show?
+  end
+end

app/controllers/api/v1/accounts_controller.rb

@@ -92,7 +92,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting)
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label)
   end
 
   def check_signup_enabled

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,6 +14,10 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::InboxSummaryBuilder)
   end
 
+  def label
+    render_report_with(V2::Reports::LabelSummaryBuilder)
+  end
+
   private
 
   def check_authorization

app/controllers/dashboard_controller.rb

@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
   private
 
   def ensure_html_format
-    head :not_acceptable unless request.format.html?
+    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
   end
 
   def set_global_config

app/controllers/github/callbacks_controller.rb

@@ -0,0 +1,70 @@
+class Github::CallbacksController < ApplicationController
+  include Github::IntegrationHelper
+  before_action :authenticate_user!
+  before_action :set_account
+
+  def show
+    if params[:error].present?
+      redirect_to app_account_integrations_path(account_id: @account.id), alert: params[:error_description]
+      return
+    end
+
+    if params[:code].present?
+      response = exchange_code_for_token(params[:code])
+
+      if response[:access_token].present?
+        hook = @account.hooks.find_or_initialize_by(app_id: 'github')
+        hook.access_token = response[:access_token]
+        hook.status = 'enabled'
+
+        if hook.save
+          redirect_to app_account_integrations_path(account_id: @account.id), notice: 'GitHub integration connected successfully!'
+        else
+          redirect_to app_account_integrations_path(account_id: @account.id), alert: 'Failed to save GitHub integration'
+        end
+      else
+        redirect_to app_account_integrations_path(account_id: @account.id), alert: 'Failed to get access token from GitHub'
+      end
+    else
+      redirect_to app_account_integrations_path(account_id: @account.id), alert: 'GitHub authorization failed'
+    end
+  end
+
+  private
+
+  def set_account
+    @account = Current.user.accounts.find(params[:account_id]) if params[:account_id].present?
+    @account ||= Current.user.accounts.first
+
+    return if @account
+
+    redirect_to root_path, alert: 'Account not found'
+  end
+
+  def exchange_code_for_token(code)
+    client_id = GlobalConfigService.load('GITHUB_CLIENT_ID', nil)
+    client_secret = GlobalConfigService.load('GITHUB_CLIENT_SECRET', nil)
+
+    return {} unless client_id && client_secret
+
+    response = HTTParty.post('https://github.com/login/oauth/access_token', {
+                               body: {
+                                 client_id: client_id,
+                                 client_secret: client_secret,
+                                 code: code
+                               },
+                               headers: {
+                                 'Accept' => 'application/json'
+                               }
+                             })
+
+    if response.success?
+      JSON.parse(response.body).with_indifferent_access
+    else
+      {}
+    end
+  rescue StandardError => e
+    Rails.logger.error "GitHub OAuth error: #{e.message}"
+    {}
+  end
+end

app/controllers/oauth_callback_controller.rb

@@ -71,6 +71,7 @@ class OauthCallbackController < ApplicationController
   def create_channel_with_inbox
     ActiveRecord::Base.transaction do
       channel_email = Channel::Email.create!(email: users_data['email'], account: account)
+
       account.inboxes.create!(
         account: account,
         channel: channel_email,

app/controllers/super_admin/account_users_controller.rb

@@ -2,6 +2,13 @@ class SuperAdmin::AccountUsersController < SuperAdmin::ApplicationController
   # Overwrite any of the RESTful controller actions to implement custom behavior
   # For example, you may want to send an email after a foo is updated.
   #
+
+  # Since account/user page - account user role attribute links to the show page
+  # Handle with a redirect to the user show page
+  def show
+    redirect_to super_admin_user_path(requested_resource.user)
+  end
+
   def create
     resource = resource_class.new(resource_params)
     authorize_resource(resource)

app/controllers/super_admin/app_configs_controller.rb

@@ -39,7 +39,8 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
       'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
       'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
-      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
+      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
+      'github' => %w[GITHUB_CLIENT_ID GITHUB_CLIENT_SECRET]
     }
 
     @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])

app/helpers/api/v2/accounts/reports_helper.rb

@@ -36,9 +36,13 @@ module Api::V2::Accounts::ReportsHelper
   end
 
   def generate_labels_report
-    Current.account.labels.map do |label|
-      label_report = report_builder({ type: :label, id: label.id }).short_summary
-      [label.title] + generate_readable_report_metrics(label_report)
+    reports = V2::Reports::LabelSummaryBuilder.new(
+      account: Current.account,
+      params: build_params({})
+    ).build
+
+    reports.map do |report|
+      [report[:name]] + generate_readable_report_metrics(report)
     end
   end
 

app/helpers/github/integration_helper.rb

@@ -0,0 +1,71 @@
+module Github::IntegrationHelper
+  def github_integration_url(account_id)
+    "#{ENV.fetch('FRONTEND_URL', nil)}/github/callback?account_id=#{account_id}"
+  end
+
+  def github_oauth_url(account_id)
+    client_id = GlobalConfigService.load('GITHUB_CLIENT_ID', nil)
+    return nil unless client_id
+
+    params = {
+      client_id: client_id,
+      redirect_uri: github_integration_url(account_id),
+      scope: 'repo',
+      state: generate_state_token(account_id)
+    }
+
+    "https://github.com/login/oauth/authorize?#{params.to_query}"
+  end
+
+  def github_configured?
+    GlobalConfigService.load('GITHUB_CLIENT_ID', nil).present? &&
+      GlobalConfigService.load('GITHUB_CLIENT_SECRET', nil).present?
+  end
+
+  def github_integration_enabled?(account)
+    return false unless github_configured?
+
+    account.hooks.exists?(app_id: 'github', status: 'enabled')
+  end
+
+  def github_repositories(access_token)
+    return [] unless access_token
+
+    response = HTTParty.get('https://api.github.com/user/repos', {
+                              headers: {
+                                'Authorization' => "token #{access_token}",
+                                'Accept' => 'application/vnd.github.v3+json'
+                              },
+                              query: {
+                                per_page: 100,
+                                sort: 'updated'
+                              }
+                            })
+
+    if response.success?
+      JSON.parse(response.body)
+    else
+      []
+    end
+  rescue StandardError => e
+    Rails.logger.error "GitHub API error: #{e.message}"
+    []
+  end
+
+  private
+
+  def generate_state_token(account_id)
+    payload = {
+      account_id: account_id,
+      timestamp: Time.current.to_i
+    }
+
+    JWT.encode(payload, Rails.application.secret_key_base, 'HS256')
+  end
+
+  def verify_state_token(state)
+    JWT.decode(state, Rails.application.secret_key_base, true, { algorithm: 'HS256' })
+  rescue JWT::DecodeError
+    nil
+  end
+end

app/javascript/dashboard/api/auth.js

@@ -38,13 +38,7 @@ export default {
     }
     return false;
   },
-  profileUpdate({
-    password,
-    password_confirmation,
-    displayName,
-    avatar,
-    ...profileAttributes
-  }) {
+  profileUpdate({ displayName, avatar, ...profileAttributes }) {
     const formData = new FormData();
     Object.keys(profileAttributes).forEach(key => {
       const hasValue = profileAttributes[key] === undefined;
@@ -53,16 +47,22 @@ export default {
       }
     });
     formData.append('profile[display_name]', displayName || '');
-    if (password && password_confirmation) {
-      formData.append('profile[password]', password);
-      formData.append('profile[password_confirmation]', password_confirmation);
-    }
     if (avatar) {
       formData.append('profile[avatar]', avatar);
     }
     return axios.put(endPoints('profileUpdate').url, formData);
   },
 
+  profilePasswordUpdate({ currentPassword, password, passwordConfirmation }) {
+    return axios.put(endPoints('profileUpdate').url, {
+      profile: {
+        current_password: currentPassword,
+        password,
+        password_confirmation: passwordConfirmation,
+      },
+    });
+  },
+
   updateUISettings({ uiSettings }) {
     return axios.put(endPoints('profileUpdate').url, {
       profile: { ui_settings: uiSettings },

app/javascript/dashboard/api/contacts.js

@@ -61,6 +61,11 @@ class ContactAPI extends ApiClient {
     return axios.get(requestURL);
   }
 
+  active(page = 1, sortAttr = 'name') {
+    let requestURL = `${this.url}/active?${buildContactParams(page, sortAttr)}`;
+    return axios.get(requestURL);
+  }
+
   // eslint-disable-next-line default-param-last
   filter(page = 1, sortAttr = 'name', queryPayload) {
     let requestURL = `${this.url}/filter?${buildContactParams(page, sortAttr)}`;

app/javascript/dashboard/api/endPoints.js

@@ -51,6 +51,7 @@ const endPoints = {
   resendConfirmation: {
     url: '/api/v1/profile/resend_confirmation',
   },
+
   resetAccessToken: {
     url: '/api/v1/profile/reset_access_token',
   },

app/javascript/dashboard/api/inbox/conversation.js

@@ -137,6 +137,10 @@ class ConversationApi extends ApiClient {
   getInboxAssistant(conversationId) {
     return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
   }
+
+  delete(conversationId) {
+    return axios.delete(`${this.url}/${conversationId}`);
+  }
 }
 
 export default new ConversationApi();

app/javascript/dashboard/api/summaryReports.js

@@ -35,6 +35,16 @@ class SummaryReportsAPI extends ApiClient {
       },
     });
   }
+
+  getLabelReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/label`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
 }
 
 export default new SummaryReportsAPI();

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -17,6 +17,7 @@ const props = defineProps({
   additionalAttributes: { type: Object, default: () => ({}) },
   phoneNumber: { type: String, default: '' },
   thumbnail: { type: String, default: '' },
+  availabilityStatus: { type: String, default: null },
   isExpanded: { type: Boolean, default: false },
   isUpdating: { type: Boolean, default: false },
 });
@@ -92,7 +93,13 @@ const onClickViewDetails = () => emit('showContact', props.id);
 <template>
   <CardLayout :key="id" layout="row">
     <div class="flex items-center justify-start flex-1 gap-4">
-      <Avatar :name="name" :src="thumbnail" :size="48" rounded-full />
+      <Avatar
+        :name="name"
+        :src="thumbnail"
+        :size="48"
+        :status="availabilityStatus"
+        rounded-full
+      />
       <div class="flex flex-col gap-0.5 flex-1">
         <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
           <span class="text-base font-medium truncate text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -7,42 +7,16 @@ import ContactMoreActions from './components/ContactMoreActions.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
 
 defineProps({
-  showSearch: {
-    type: Boolean,
-    default: true,
-  },
-  searchValue: {
-    type: String,
-    default: '',
-  },
-  headerTitle: {
-    type: String,
-    required: true,
-  },
-  buttonLabel: {
-    type: String,
-    default: '',
-  },
-  activeSort: {
-    type: String,
-    default: 'last_activity_at',
-  },
-  activeOrdering: {
-    type: String,
-    default: '',
-  },
-  isSegmentsView: {
-    type: Boolean,
-    default: false,
-  },
-  hasActiveFilters: {
-    type: Boolean,
-    default: false,
-  },
-  isLabelView: {
-    type: Boolean,
-    default: false,
-  },
+  showSearch: { type: Boolean, default: true },
+  searchValue: { type: String, default: '' },
+  headerTitle: { type: String, required: true },
+  buttonLabel: { type: String, default: '' },
+  activeSort: { type: String, default: 'last_activity_at' },
+  activeOrdering: { type: String, default: '' },
+  isSegmentsView: { type: Boolean, default: false },
+  hasActiveFilters: { type: Boolean, default: false },
+  isLabelView: { type: Boolean, default: false },
+  isActiveView: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -85,7 +59,7 @@ const emit = defineEmits([
           </Input>
         </div>
         <div class="flex items-center gap-2">
-          <div v-if="!isLabelView" class="relative">
+          <div v-if="!isLabelView && !isActiveView" class="relative">
             <Button
               id="toggleContactsFilterButton"
               :icon="
@@ -105,7 +79,12 @@ const emit = defineEmits([
             <slot name="filter" />
           </div>
           <Button
-            v-if="hasActiveFilters && !isSegmentsView && !isLabelView"
+            v-if="
+              hasActiveFilters &&
+              !isSegmentsView &&
+              !isLabelView &&
+              !isActiveView
+            "
             icon="i-lucide-save"
             color="slate"
             size="sm"
@@ -113,7 +92,7 @@ const emit = defineEmits([
             @click="emit('createSegment')"
           />
           <Button
-            v-if="isSegmentsView && !isLabelView"
+            v-if="isSegmentsView && !isLabelView && !isActiveView"
             icon="i-lucide-trash"
             color="slate"
             size="sm"

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -36,6 +36,7 @@ const props = defineProps({
   activeSegment: { type: Object, default: null },
   hasAppliedFilters: { type: Boolean, default: false },
   isLabelView: { type: Boolean, default: false },
+  isActiveView: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
@@ -277,6 +278,7 @@ defineExpose({
     :header-title="headerTitle"
     :is-segments-view="hasActiveSegments"
     :is-label-view="isLabelView"
+    :is-active-view="isActiveView"
     :has-active-filters="hasAppliedFilters"
     :button-label="t('CONTACTS_LAYOUT.HEADER.MESSAGE_BUTTON')"
     @search="emit('search', $event)"

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -6,7 +6,7 @@ import ContactListHeaderWrapper from 'dashboard/components-next/Contacts/Contact
 import ContactsActiveFiltersPreview from 'dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
 
-defineProps({
+const props = defineProps({
   searchValue: { type: String, default: '' },
   headerTitle: { type: String, default: '' },
   showPaginationFooter: { type: Boolean, default: true },
@@ -37,10 +37,23 @@ const isNotSegmentView = computed(() => {
   return route.name !== 'contacts_dashboard_segments_index';
 });
 
+const isActiveView = computed(() => {
+  return route.name === 'contacts_dashboard_active';
+});
+
 const isLabelView = computed(
   () => route.name === 'contacts_dashboard_labels_index'
 );
 
+const showActiveFiltersPreview = computed(() => {
+  return (
+    (props.hasAppliedFilters || !isNotSegmentView.value) &&
+    !props.isFetchingList &&
+    !isLabelView.value &&
+    !isActiveView.value
+  );
+});
+
 const updateCurrentPage = page => {
   emit('update:currentPage', page);
 };
@@ -57,7 +70,7 @@ const openFilter = () => {
     <div class="flex flex-col w-full h-full transition-all duration-300">
       <ContactListHeaderWrapper
         ref="contactListHeaderWrapper"
-        :show-search="isNotSegmentView"
+        :show-search="isNotSegmentView && !isActiveView"
         :search-value="searchValue"
         :active-sort="activeSort"
         :active-ordering="activeOrdering"
@@ -66,6 +79,7 @@ const openFilter = () => {
         :segments-id="segmentsId"
         :has-applied-filters="hasAppliedFilters"
         :is-label-view="isLabelView"
+        :is-active-view="isActiveView"
         @update:sort="emit('update:sort', $event)"
         @search="emit('search', $event)"
         @apply-filter="emit('applyFilter', $event)"
@@ -74,11 +88,7 @@ const openFilter = () => {
       <main class="flex-1 overflow-y-auto">
         <div class="w-full mx-auto max-w-[60rem]">
           <ContactsActiveFiltersPreview
-            v-if="
-              (hasAppliedFilters || !isNotSegmentView) &&
-              !isFetchingList &&
-              !isLabelView
-            "
+            v-if="showActiveFiltersPreview"
             :active-segment="activeSegment"
             @clear-filters="emit('clearFilters')"
             @open-filter="openFilter"

app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue

@@ -71,6 +71,7 @@ const toggleExpanded = id => {
       :thumbnail="contact.thumbnail"
       :phone-number="contact.phoneNumber"
       :additional-attributes="contact.additionalAttributes"
+      :availability-status="contact.availabilityStatus"
       :is-expanded="expandedCardId === contact.id"
       :is-updating="isUpdating"
       @toggle="toggleExpanded(contact.id)"

app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue

@@ -56,7 +56,7 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <div
-    class="flex flex-col justify-center items-center absolute top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
+    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
   >
     <Button
       v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"

app/javascript/dashboard/components-next/Editor/Editor.vue

@@ -4,38 +4,14 @@ import { computed, ref, watch, useSlots } from 'vue';
 import WootEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 
 const props = defineProps({
-  modelValue: {
-    type: String,
-    default: '',
-  },
-  label: {
-    type: String,
-    default: '',
-  },
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  focusOnMount: {
-    type: Boolean,
-    default: false,
-  },
-  maxLength: {
-    type: Number,
-    default: 200,
-  },
-  showCharacterCount: {
-    type: Boolean,
-    default: true,
-  },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
-  message: {
-    type: String,
-    default: '',
-  },
+  modelValue: { type: String, default: '' },
+  label: { type: String, default: '' },
+  placeholder: { type: String, default: '' },
+  focusOnMount: { type: Boolean, default: false },
+  maxLength: { type: Number, default: 200 },
+  showCharacterCount: { type: Boolean, default: true },
+  disabled: { type: Boolean, default: false },
+  message: { type: String, default: '' },
   messageType: {
     type: String,
     default: 'info',
@@ -43,6 +19,7 @@ const props = defineProps({
   },
   enableVariables: { type: Boolean, default: false },
   enableCannedResponses: { type: Boolean, default: true },
+  enabledMenuOptions: { type: Array, default: () => [] },
 });
 
 const emit = defineEmits(['update:modelValue']);
@@ -120,6 +97,7 @@ watch(
         :disabled="disabled"
         :enable-variables="enableVariables"
         :enable-canned-responses="enableCannedResponses"
+        :enabled-menu-options="enabledMenuOptions"
         @input="handleInput"
         @focus="handleFocus"
         @blur="handleBlur"

app/javascript/dashboard/components-next/copilot/CopilotEmptyState.vue

@@ -46,8 +46,6 @@ const getCurrentRoute = () => {
   const path = route.path;
   if (path.includes('/conversations')) return 'conversations';
   if (path.includes('/dashboard')) return 'dashboard';
-  if (path.includes('/contacts')) return 'contacts';
-  if (path.includes('/articles')) return 'articles';
   return 'dashboard';
 };
 

app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue

@@ -42,6 +42,7 @@ const showCopilotLauncher = computed(() => {
 const toggleSidebar = () => {
   updateUISettings({
     is_copilot_panel_open: !uiSettings.value.is_copilot_panel_open,
+    is_contact_sidebar_open: false,
   });
 };
 </script>

app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue

@@ -74,6 +74,7 @@ const updateSelected = newValue => {
       <slot name="trigger" :toggle="toggle">
         <Button
           ref="triggerRef"
+          type="button"
           sm
           slate
           :variant

app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue

@@ -9,7 +9,14 @@ import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
 import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
 
-const { options } = defineProps({
+const {
+  options,
+  disableSearch,
+  placeholderIcon,
+  placeholder,
+  placeholderTrailingIcon,
+  searchPlaceholder,
+} = defineProps({
   options: {
     type: Array,
     required: true,
@@ -18,6 +25,22 @@ const { options } = defineProps({
     type: Boolean,
     default: false,
   },
+  placeholderIcon: {
+    type: String,
+    default: 'i-lucide-plus',
+  },
+  placeholder: {
+    type: String,
+    default: '',
+  },
+  placeholderTrailingIcon: {
+    type: Boolean,
+    default: false,
+  },
+  searchPlaceholder: {
+    type: String,
+    default: '',
+  },
 });
 
 const { t } = useI18n();
@@ -69,15 +92,26 @@ const toggleSelected = option => {
         sm
         slate
         faded
+        type="button"
         :icon="selectedItem.icon"
         :label="selectedItem.name"
         @click="toggle"
       />
-      <Button v-else sm slate faded @click="toggle">
+      <Button
+        v-else
+        sm
+        slate
+        faded
+        type="button"
+        :trailing-icon="placeholderTrailingIcon"
+        @click="toggle"
+      >
         <template #icon>
-          <Icon icon="i-lucide-plus" class="text-n-slate-11" />
+          <Icon :icon="placeholderIcon" class="text-n-slate-11" />
         </template>
-        <span class="text-n-slate-11">{{ t('COMBOBOX.PLACEHOLDER') }}</span>
+        <span class="text-n-slate-11">{{
+          placeholder || t('COMBOBOX.PLACEHOLDER')
+        }}</span>
       </Button>
     </template>
     <DropdownBody class="top-0 min-w-56 z-50" strong>
@@ -87,7 +121,7 @@ const toggleSelected = option => {
           v-model="searchTerm"
           autofocus
           class="p-1.5 pl-8 text-n-slate-11 bg-n-alpha-1 rounded-lg w-full"
-          :placeholder="t('COMBOBOX.SEARCH_PLACEHOLDER')"
+          :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
         />
       </div>
       <DropdownSection class="max-h-80 overflow-scroll">

app/javascript/dashboard/components-next/input/DurationInput.vue

@@ -1,7 +1,8 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { computed, watch } from 'vue';
 import Input from './Input.vue';
 import { useI18n } from 'vue-i18n';
+import { DURATION_UNITS } from './constants';
 
 const props = defineProps({
   min: { type: Number, default: 0 },
@@ -11,36 +12,50 @@ const props = defineProps({
 
 const { t } = useI18n();
 const duration = defineModel('modelValue', { type: Number, default: null });
+const unit = defineModel('unit', {
+  type: String,
+  default: DURATION_UNITS.MINUTES,
+  validate(value) {
+    return Object.values(DURATION_UNITS).includes(value);
+  },
+});
 
-const UNIT_TYPES = {
-  MINUTES: 'minutes',
-  HOURS: 'hours',
-  DAYS: 'days',
+const convertToMinutes = newValue => {
+  if (unit.value === DURATION_UNITS.MINUTES) {
+    return Math.floor(newValue);
+  }
+  if (unit.value === DURATION_UNITS.HOURS) {
+    return Math.floor(newValue) * 60;
+  }
+  return Math.floor(newValue) * 24 * 60;
 };
-const unit = ref(UNIT_TYPES.MINUTES);
 
 const transformedValue = computed({
   get() {
-    if (unit.value === UNIT_TYPES.MINUTES) return duration.value;
-    if (unit.value === UNIT_TYPES.HOURS) return Math.floor(duration.value / 60);
-    if (unit.value === UNIT_TYPES.DAYS)
+    if (unit.value === DURATION_UNITS.MINUTES) return duration.value;
+    if (unit.value === DURATION_UNITS.HOURS)
+      return Math.floor(duration.value / 60);
+    if (unit.value === DURATION_UNITS.DAYS)
       return Math.floor(duration.value / 24 / 60);
 
     return 0;
   },
   set(newValue) {
-    let minuteValue;
-    if (unit.value === UNIT_TYPES.MINUTES) {
-      minuteValue = Math.floor(newValue);
-    } else if (unit.value === UNIT_TYPES.HOURS) {
-      minuteValue = Math.floor(newValue * 60);
-    } else if (unit.value === UNIT_TYPES.DAYS) {
-      minuteValue = Math.floor(newValue * 24 * 60);
-    }
+    let minuteValue = convertToMinutes(newValue);
 
     duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
   },
 });
+
+// when unit is changed set the nearest value to that unit
+// so if the minute is set to 900, and the user changes the unit to "days"
+// the transformed value will show 0, but the real value will still be 900
+// this might create some confusion, especially when saving
+// this watcher fixes it by rounding the duration basically, to the nearest unit value
+watch(unit, () => {
+  let adjustedValue = convertToMinutes(transformedValue.value);
+  duration.value = Math.min(Math.max(adjustedValue, props.min), props.max);
+});
 </script>
 
 <template>
@@ -57,10 +72,12 @@ const transformedValue = computed({
     :disabled="disabled"
     class="mb-0 text-sm disabled:outline-n-weak disabled:opacity-40"
   >
-    <option :value="UNIT_TYPES.MINUTES">
+    <option :value="DURATION_UNITS.MINUTES">
       {{ t('DURATION_INPUT.MINUTES') }}
     </option>
-    <option :value="UNIT_TYPES.HOURS">{{ t('DURATION_INPUT.HOURS') }}</option>
-    <option :value="UNIT_TYPES.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
+    <option :value="DURATION_UNITS.HOURS">
+      {{ t('DURATION_INPUT.HOURS') }}
+    </option>
+    <option :value="DURATION_UNITS.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
   </select>
 </template>

app/javascript/dashboard/components-next/input/constants.js

@@ -0,0 +1,5 @@
+export const DURATION_UNITS = {
+  MINUTES: 'minutes',
+  HOURS: 'hours',
+  DAYS: 'days',
+};

app/javascript/dashboard/components-next/message/bubbles/Form.vue

@@ -4,9 +4,11 @@ import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
 import { CONTENT_TYPES } from '../constants.js';
 import { useMessageContext } from '../provider.js';
+import { useInbox } from 'dashboard/composables/useInbox';
 
 const { content, contentAttributes, contentType } = useMessageContext();
 const { t } = useI18n();
+const { isAWebWidgetInbox } = useInbox();
 
 const formValues = computed(() => {
   if (contentType.value === CONTENT_TYPES.FORM) {
@@ -56,7 +58,7 @@ const formValues = computed(() => {
         <dd>{{ item.title }}</dd>
       </template>
     </dl>
-    <div v-else class="my-2 font-medium">
+    <div v-else-if="isAWebWidgetInbox" class="my-2 font-medium">
       {{ t('CONVERSATION.NO_RESPONSE') }}
     </div>
   </BaseBubble>

app/javascript/dashboard/components-next/message/chips/Audio.vue

@@ -109,49 +109,58 @@ const downloadAudio = async () => {
   </audio>
   <div
     v-bind="$attrs"
-    class="rounded-xl w-full gap-1 p-1.5 bg-n-alpha-white flex items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
+    class="rounded-xl w-full gap-2 p-1.5 bg-n-alpha-white flex flex-col items-center border border-n-container shadow-[0px_2px_8px_0px_rgba(94,94,94,0.06)]"
   >
-    <button class="p-0 border-0 size-8" @click="playOrPause">
-      <Icon
-        v-if="isPlaying"
-        class="size-8"
-        icon="i-teenyicons-pause-small-solid"
-      />
-      <Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
-    </button>
-    <div class="tabular-nums text-xs">
-      {{ formatTime(currentTime) }} / {{ formatTime(duration) }}
+    <div class="flex gap-1 w-full flex-1 items-center justify-start">
+      <button class="p-0 border-0 size-8" @click="playOrPause">
+        <Icon
+          v-if="isPlaying"
+          class="size-8"
+          icon="i-teenyicons-pause-small-solid"
+        />
+        <Icon v-else class="size-8" icon="i-teenyicons-play-small-solid" />
+      </button>
+      <div class="tabular-nums text-xs">
+        {{ formatTime(currentTime) }} / {{ formatTime(duration) }}
+      </div>
+      <div class="flex-1 items-center flex px-2">
+        <input
+          type="range"
+          min="0"
+          :max="duration"
+          :value="currentTime"
+          class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
+          @input="seek"
+        />
+      </div>
+      <button
+        class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
+        @click="changePlaybackSpeed"
+      >
+        <span class="text-xs text-n-slate-11 font-medium">
+          {{ playbackSpeedLabel }}
+        </span>
+      </button>
+      <button
+        class="p-0 border-0 size-8 grid place-content-center"
+        @click="toggleMute"
+      >
+        <Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
+        <Icon v-else class="size-4" icon="i-lucide-volume-2" />
+      </button>
+      <button
+        class="p-0 border-0 size-8 grid place-content-center"
+        @click="downloadAudio"
+      >
+        <Icon class="size-4" icon="i-lucide-download" />
+      </button>
     </div>
-    <div class="flex-1 items-center flex px-2">
-      <input
-        type="range"
-        min="0"
-        :max="duration"
-        :value="currentTime"
-        class="w-full h-1 bg-n-slate-12/40 rounded-lg appearance-none cursor-pointer accent-current"
-        @input="seek"
-      />
+
+    <div
+      v-if="attachment.transcribedText"
+      class="text-n-slate-12 p-3 text-sm bg-n-alpha-1 rounded-lg w-full break-words"
+    >
+      {{ attachment.transcribedText }}
     </div>
-    <button
-      class="border-0 w-10 h-6 grid place-content-center bg-n-alpha-2 hover:bg-alpha-3 rounded-2xl"
-      @click="changePlaybackSpeed"
-    >
-      <span class="text-xs text-n-slate-11 font-medium">
-        {{ playbackSpeedLabel }}
-      </span>
-    </button>
-    <button
-      class="p-0 border-0 size-8 grid place-content-center"
-      @click="toggleMute"
-    >
-      <Icon v-if="isMuted" class="size-4" icon="i-lucide-volume-off" />
-      <Icon v-else class="size-4" icon="i-lucide-volume-2" />
-    </button>
-    <button
-      class="p-0 border-0 size-8 grid place-content-center"
-      @click="downloadAudio"
-    >
-      <Icon class="size-4" icon="i-lucide-download" />
-    </button>
   </div>
 </template>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -87,7 +87,7 @@ const newReportRoutes = () => [
   {
     name: 'Reports Label',
     label: t('SIDEBAR.REPORTS_LABEL'),
-    to: accountScopedRoute('label_reports'),
+    to: accountScopedRoute('label_reports_index'),
   },
   {
     name: 'Reports Inbox',
@@ -235,6 +235,12 @@ const menuItems = computed(() => {
           ),
           activeOn: ['contacts_dashboard_index', 'contacts_edit'],
         },
+        {
+          name: 'Active',
+          label: t('SIDEBAR.ACTIVE'),
+          to: accountScopedRoute('contacts_dashboard_active'),
+          activeOn: ['contacts_dashboard_active'],
+        },
         {
           name: 'Segments',
           icon: 'i-lucide-group',

app/javascript/dashboard/components/ChatList.vue

@@ -22,6 +22,7 @@ import {
 // https://tanstack.com/virtual/latest/docs/framework/vue/examples/variable
 import { DynamicScroller, DynamicScrollerItem } from 'vue-virtual-scroller';
 import ChatListHeader from './ChatListHeader.vue';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import ConversationFilter from 'next/filter/ConversationFilter.vue';
 import SaveCustomView from 'next/filter/SaveCustomView.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
@@ -82,6 +83,7 @@ const emit = defineEmits(['conversationLoad']);
 const { uiSettings } = useUISettings();
 const { t } = useI18n();
 const router = useRouter();
+const route = useRoute();
 const store = useStore();
 
 const conversationListRef = ref(null);
@@ -646,6 +648,30 @@ function openLastItemAfterDeleteInFolder() {
   }
 }
 
+function redirectToConversationList() {
+  const {
+    params: { accountId, inbox_id: inboxId, label, teamId },
+    name,
+  } = route;
+
+  let conversationType = '';
+  if (isOnMentionsView({ route: { name } })) {
+    conversationType = 'mention';
+  } else if (isOnUnattendedView({ route: { name } })) {
+    conversationType = 'unattended';
+  }
+  router.push(
+    conversationListPageURL({
+      accountId,
+      conversationType: conversationType,
+      customViewId: props.foldersId,
+      inboxId,
+      label,
+      teamId,
+    })
+  );
+}
+
 async function assignPriority(priority, conversationId = null) {
   store.dispatch('setCurrentChatPriority', {
     priority,
@@ -670,26 +696,7 @@ async function markAsUnread(conversationId) {
     await store.dispatch('markMessagesUnread', {
       id: conversationId,
     });
-    const {
-      params: { accountId, inbox_id: inboxId, label, teamId },
-      name,
-    } = useRoute();
-    let conversationType = '';
-    if (isOnMentionsView({ route: { name } })) {
-      conversationType = 'mention';
-    } else if (isOnUnattendedView({ route: { name } })) {
-      conversationType = 'unattended';
-    }
-    router.push(
-      conversationListPageURL({
-        accountId,
-        conversationType: conversationType,
-        customViewId: props.foldersId,
-        inboxId,
-        label,
-        teamId,
-      })
-    );
+    redirectToConversationList();
   } catch (error) {
     // Ignore error
   }
@@ -703,6 +710,7 @@ async function markAsRead(conversationId) {
     // Ignore error
   }
 }
+
 async function onAssignTeam(team, conversationId = null) {
   try {
     await store.dispatch('assignTeam', {
@@ -764,6 +772,26 @@ onMounted(() => {
   }
 });
 
+const deleteConversationDialogRef = ref(null);
+const selectedConversationId = ref(null);
+
+async function deleteConversation() {
+  try {
+    await store.dispatch('deleteConversation', selectedConversationId.value);
+    redirectToConversationList();
+    selectedConversationId.value = null;
+    deleteConversationDialogRef.value.close();
+    useAlert(t('CONVERSATION.SUCCESS_DELETE_CONVERSATION'));
+  } catch (error) {
+    useAlert(t('CONVERSATION.FAIL_DELETE_CONVERSATION'));
+  }
+}
+
+const handleDelete = conversationId => {
+  selectedConversationId.value = conversationId;
+  deleteConversationDialogRef.value.open();
+};
+
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
@@ -775,6 +803,7 @@ provide('markAsUnread', markAsUnread);
 provide('markAsRead', markAsRead);
 provide('assignPriority', assignPriority);
 provide('isConversationSelected', isConversationSelected);
+provide('deleteConversation', handleDelete);
 
 watch(activeTeam, () => resetAndFetchData());
 
@@ -824,6 +853,8 @@ watch(conversationFilters, (newVal, oldVal) => {
       :has-active-folders="hasActiveFolders"
       :active-status="activeStatus"
       :is-on-expanded-layout="isOnExpandedLayout"
+      :conversation-stats="conversationStats"
+      :is-list-loading="chatListLoading"
       @add-folders="onClickOpenAddFoldersModal"
       @delete-folders="onClickOpenDeleteFoldersModal"
       @filters-modal="onToggleAdvanceFiltersModal"
@@ -938,6 +969,19 @@ watch(conversationFilters, (newVal, oldVal) => {
         </template>
       </DynamicScroller>
     </div>
+    <Dialog
+      ref="deleteConversationDialogRef"
+      type="alert"
+      :title="
+        $t('CONVERSATION.DELETE_CONVERSATION.TITLE', {
+          conversationId: selectedConversationId,
+        })
+      "
+      :description="$t('CONVERSATION.DELETE_CONVERSATION.DESCRIPTION')"
+      :confirm-button-label="$t('CONVERSATION.DELETE_CONVERSATION.CONFIRM')"
+      @confirm="deleteConversation"
+      @close="selectedConversationId = null"
+    />
     <TeleportWithDirection
       v-if="showAdvancedFilters"
       to="#conversationFilterTeleportTarget"

app/javascript/dashboard/components/ChatListHeader.vue

@@ -2,6 +2,7 @@
 import { computed } from 'vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useMapGetter } from 'dashboard/composables/store.js';
+import { formatNumber } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
@@ -10,26 +11,13 @@ import SwitchLayout from 'dashboard/routes/dashboard/conversation/search/SwitchL
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
-  pageTitle: {
-    type: String,
-    required: true,
-  },
-  hasAppliedFilters: {
-    type: Boolean,
-    required: true,
-  },
-  hasActiveFolders: {
-    type: Boolean,
-    required: true,
-  },
-  activeStatus: {
-    type: String,
-    required: true,
-  },
-  isOnExpandedLayout: {
-    type: Boolean,
-    required: true,
-  },
+  pageTitle: { type: String, required: true },
+  hasAppliedFilters: { type: Boolean, required: true },
+  hasActiveFolders: { type: Boolean, required: true },
+  activeStatus: { type: String, required: true },
+  isOnExpandedLayout: { type: Boolean, required: true },
+  conversationStats: { type: Object, required: true },
+  isListLoading: { type: Boolean, required: true },
 });
 
 const emit = defineEmits([
@@ -62,6 +50,9 @@ const showV4View = computed(() => {
   );
 });
 
+const allCount = computed(() => props.conversationStats?.allCount || 0);
+const formattedAllCount = computed(() => formatNumber(allCount.value));
+
 const toggleConversationLayout = () => {
   const { LAYOUT_TYPES } = wootConstants;
   const {
@@ -92,6 +83,15 @@ const toggleConversationLayout = () => {
       >
         {{ pageTitle }}
       </h1>
+      <span
+        v-if="
+          allCount > 0 && hasAppliedFiltersOrActiveFolders && !isListLoading
+        "
+        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
+        :title="allCount"
+      >
+        {{ formattedAllCount }}
+      </span>
       <span
         v-if="!hasAppliedFiltersOrActiveFolders"
         class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"

app/javascript/dashboard/components/ConversationItem.vue

@@ -16,6 +16,7 @@ export default {
     'markAsRead',
     'assignPriority',
     'isConversationSelected',
+    'deleteConversation',
   ],
   props: {
     source: {
@@ -67,5 +68,6 @@ export default {
     @mark-as-unread="markAsUnread"
     @mark-as-read="markAsRead"
     @assign-priority="assignPriority"
+    @delete-conversation="deleteConversation"
   />
 </template>

app/javascript/dashboard/components/buttons/ResolveAction.vue

@@ -134,7 +134,7 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
 <template>
   <div class="relative flex items-center justify-end resolve-actions">
     <div
-      class="rounded-lg shadow outline-1 outline"
+      class="rounded-lg shadow outline-1 outline flex-shrink-0"
       :class="!showOpenButton ? 'outline-n-container' : 'outline-transparent'"
     >
       <Button
@@ -178,7 +178,7 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
     <div
       v-if="showActionsDropdown"
       v-on-clickaway="closeDropdown"
-      class="dropdown-pane dropdown-pane--open left-auto top-full mt-0.5 ltr:right-0 rtl:left-0 max-w-[12.5rem] min-w-[9.75rem]"
+      class="dropdown-pane dropdown-pane--open left-auto top-full mt-0.5 start-0 xl:start-auto xl:end-0 max-w-[12.5rem] min-w-[9.75rem]"
     >
       <WootDropdownMenu class="mb-0">
         <WootDropdownItem v-if="!isPending">

app/javascript/dashboard/components/layout/config/sidebarItems/contacts.js

@@ -9,6 +9,7 @@ const contacts = accountId => ({
     'contacts_edit',
     'contacts_edit_segment',
     'contacts_edit_label',
+    'contacts_dashboard_active',
   ],
   menuItems: [
     {
@@ -18,6 +19,13 @@ const contacts = accountId => ({
       toState: frontendURL(`accounts/${accountId}/contacts?page=1`),
       toStateName: 'contacts_dashboard_index',
     },
+    {
+      icon: 'visitor-contacts',
+      label: 'ACTIVE',
+      hasSubMenu: false,
+      toState: frontendURL(`accounts/${accountId}/contacts/active`),
+      toStateName: 'contacts_dashboard_active',
+    },
   ],
 });
 

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -78,6 +78,7 @@ export default {
     'markAsRead',
     'assignPriority',
     'updateConversationStatus',
+    'deleteConversation',
   ],
   data() {
     return {
@@ -237,6 +238,10 @@ export default {
       this.$emit('assignPriority', priority, this.chat.id);
       this.closeContextMenu();
     },
+    async deleteConversation() {
+      this.$emit('deleteConversation', this.chat.id);
+      this.closeContextMenu();
+    },
   },
 };
 </script>
@@ -363,6 +368,7 @@ export default {
         @mark-as-unread="markAsUnread"
         @mark-as-read="markAsRead"
         @assign-priority="assignPriority"
+        @delete-conversation="deleteConversation"
       />
     </ContextMenu>
   </div>

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -11,8 +11,6 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import Linear from './linear/index.vue';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';
 
@@ -36,12 +34,6 @@ const { isAWebWidgetInbox } = useInbox();
 
 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
-const isFeatureEnabledonAccount = computed(
-  () => store.getters['accounts/isFeatureEnabledonAccount']
-);
-const appIntegrations = computed(
-  () => store.getters['integrations/getAppIntegrations']
-);
 
 const chatMetadata = computed(() => props.chat.meta);
 
@@ -92,25 +84,15 @@ const hasMultipleInboxes = computed(
 );
 
 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
-
-const isLinearIntegrationEnabled = computed(() =>
-  appIntegrations.value.find(
-    integration => integration.id === 'linear' && !!integration.hooks.length
-  )
-);
-
-const isLinearFeatureEnabled = computed(() =>
-  isFeatureEnabledonAccount.value(accountId.value, FEATURE_FLAGS.LINEAR)
-);
 </script>
 
 <template>
   <div
     ref="conversationHeader"
-    class="flex flex-col items-center justify-center flex-1 w-full min-w-0 xl:flex-row px-3 py-2 border-b bg-n-background border-n-weak h-24 xl:h-12"
+    class="flex flex-col gap-3 items-center justify-between flex-1 w-full min-w-0 xl:flex-row px-3 py-2 border-b bg-n-background border-n-weak h-24 xl:h-12"
   >
     <div
-      class="flex items-center justify-start w-full xl:w-auto max-w-full min-w-0"
+      class="flex items-center justify-start w-full xl:w-auto max-w-full min-w-0 xl:flex-1"
     >
       <BackButton
         v-if="showBackButton"
@@ -122,11 +104,12 @@ const isLinearFeatureEnabled = computed(() =>
         :username="currentContact.name"
         :status="currentContact.availability_status"
         size="32px"
+        class="flex-shrink-0"
       />
       <div
-        class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2 w-fit"
+        class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2"
       >
-        <div class="flex flex-row items-center max-w-full gap-1 p-0 m-0 w-fit">
+        <div class="flex flex-row items-center max-w-full gap-1 p-0 m-0">
           <span
             class="text-sm font-medium truncate leading-tight text-n-slate-12"
           >
@@ -136,7 +119,7 @@ const isLinearFeatureEnabled = computed(() =>
             v-if="!isHMACVerified"
             v-tooltip="$t('CONVERSATION.UNVERIFIED_SESSION')"
             size="14"
-            class="text-n-amber-10 my-0 mx-0 min-w-[14px]"
+            class="text-n-amber-10 my-0 mx-0 min-w-[14px] flex-shrink-0"
             icon="warning"
           />
         </div>
@@ -152,20 +135,14 @@ const isLinearFeatureEnabled = computed(() =>
       </div>
     </div>
     <div
-      class="flex flex-row items-center justify-start xl:justify-end flex-grow gap-2 w-full xl:w-auto mt-3 header-actions-wrap xl:mt-0"
+      class="flex flex-row items-center justify-start xl:justify-end flex-shrink-0 gap-2 w-full xl:w-auto header-actions-wrap"
     >
       <SLACardLabel
         v-if="hasSlaPolicyId"
         :chat="chat"
         show-extended-info
         :parent-width="width"
-        class="hidden lg:flex"
-      />
-      <Linear
-        v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
-        :conversation-id="currentChat.id"
-        :parent-width="width"
-        class="hidden lg:flex"
+        class="hidden md:flex"
       />
       <MoreActions :conversation-id="currentChat.id" />
     </div>

app/javascript/dashboard/components/widgets/conversation/components/SLACardLabel.vue

@@ -134,7 +134,7 @@ onUnmounted(() => {
     <SLAPopoverCard
       v-if="showSlaPopoverCard"
       :sla-missed-events="slaEvents"
-      class="rtl:left-0 ltr:right-0 top-7 hidden group-hover:flex"
+      class="start-0 xl:start-auto xl:end-0 top-7 hidden group-hover:flex"
     />
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue

@@ -8,6 +8,7 @@ import MenuItem from './menuItem.vue';
 import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
 import wootConstants from 'dashboard/constants/globals';
 import AgentLoadingPlaceholder from './agentLoadingPlaceholder.vue';
+import { useAdmin } from 'dashboard/composables/useAdmin';
 
 export default {
   components: {
@@ -45,7 +46,14 @@ export default {
     'assignAgent',
     'assignTeam',
     'assignLabel',
+    'deleteConversation',
   ],
+  setup() {
+    const { isAdmin } = useAdmin();
+    return {
+      isAdmin,
+    };
+  },
   data() {
     return {
       STATUS_TYPE: wootConstants.STATUS_TYPE,
@@ -121,6 +129,11 @@ export default {
         icon: 'people-team-add',
         label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.ASSIGN_TEAM'),
       },
+      deleteOption: {
+        key: 'delete',
+        icon: 'delete',
+        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.DELETE'),
+      },
     };
   },
   computed: {
@@ -178,6 +191,9 @@ export default {
     assignPriority(priority) {
       this.$emit('assignPriority', priority);
     },
+    deleteConversation() {
+      this.$emit('deleteConversation', this.chatId);
+    },
     show(key) {
       // If the conversation status is same as the action, then don't display the option
       // i.e.: Don't show an option to resolve if the conversation is already resolved.
@@ -277,5 +293,13 @@ export default {
         @click.stop="$emit('assignTeam', team)"
       />
     </MenuItemWithSubmenu>
+    <template v-if="isAdmin">
+      <hr class="m-1 rounded border-b border-n-weak dark:border-n-weak" />
+      <MenuItem
+        :option="deleteOption"
+        variant="icon"
+        @click.stop="deleteConversation"
+      />
+    </template>
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue

@@ -1,123 +0,0 @@
-<script setup>
-import { format } from 'date-fns';
-import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
-import IssueHeader from './IssueHeader.vue';
-import { computed } from 'vue';
-
-const props = defineProps({
-  issue: {
-    type: Object,
-    required: true,
-  },
-  linkId: {
-    type: String,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['unlinkIssue']);
-
-const priorityMap = {
-  1: 'Urgent',
-  2: 'High',
-  3: 'Medium',
-  4: 'Low',
-};
-
-const formattedDate = computed(() => {
-  const { createdAt } = props.issue;
-  return format(new Date(createdAt), 'hh:mm a, MMM dd');
-});
-
-const assignee = computed(() => {
-  const assigneeDetails = props.issue.assignee;
-
-  if (!assigneeDetails) return null;
-  const { name, avatarUrl } = assigneeDetails;
-
-  return {
-    name,
-    thumbnail: avatarUrl,
-  };
-});
-
-const labels = computed(() => {
-  return props.issue.labels?.nodes || [];
-});
-
-const priorityLabel = computed(() => {
-  return priorityMap[props.issue.priority];
-});
-
-const unlinkIssue = () => {
-  emit('unlinkIssue', props.linkId);
-};
-</script>
-
-<template>
-  <div
-    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
-  >
-    <div class="flex flex-col w-full">
-      <IssueHeader
-        :identifier="issue.identifier"
-        :link-id="linkId"
-        :issue-url="issue.url"
-        @unlink-issue="unlinkIssue"
-      />
-
-      <span class="mt-2 text-sm font-medium text-n-slate-12">
-        {{ issue.title }}
-      </span>
-      <span
-        v-if="issue.description"
-        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
-      >
-        {{ issue.description }}
-      </span>
-    </div>
-    <div class="flex flex-row items-center h-6 gap-2">
-      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
-      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
-      <div class="flex items-center gap-1 py-1">
-        <fluent-icon
-          icon="status"
-          size="14"
-          :style="{ color: issue.state.color }"
-        />
-        <h6 class="text-xs text-n-slate-12">
-          {{ issue.state.name }}
-        </h6>
-      </div>
-      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
-      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
-        <fluent-icon
-          :icon="`priority-${priorityLabel.toLowerCase()}`"
-          size="14"
-          view-box="0 0 12 12"
-        />
-        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
-      </div>
-    </div>
-    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
-      <woot-label
-        v-for="label in labels"
-        :key="label.id"
-        :title="label.name"
-        :description="label.description"
-        :color="label.color"
-        variant="smooth"
-        small
-      />
-    </div>
-    <div class="flex items-center">
-      <span class="text-xs text-n-slate-11">
-        {{
-          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
-            createdAt: formattedDate,
-          })
-        }}
-      </span>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue

@@ -1,5 +1,4 @@
 <script setup>
-import { inject } from 'vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
@@ -15,8 +14,6 @@ const props = defineProps({
 
 const emit = defineEmits(['unlinkIssue']);
 
-const isUnlinking = inject('isUnlinking');
-
 const unlinkIssue = () => {
   emit('unlinkIssue');
 };
@@ -27,36 +24,33 @@ const openIssue = () => {
 </script>
 
 <template>
-  <div class="flex flex-row justify-between">
+  <div class="flex items-center justify-between">
     <div
-      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
+      class="flex items-center gap-2 px-2 py-1.5 border rounded-lg border-n-strong"
     >
-      <fluent-icon
-        icon="linear"
-        size="19"
-        class="text-[#5E6AD2]"
-        view-box="0 0 19 19"
-      />
-      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
-    </div>
-    <div class="flex items-center gap-1">
+      <div class="flex items-center gap-1">
+        <fluent-icon
+          icon="linear"
+          size="16"
+          class="text-[#5E6AD2]"
+          view-box="0 0 19 19"
+        />
+        <span class="text-xs font-medium text-n-slate-12">
+          {{ identifier }}
+        </span>
+      </div>
+      <span class="w-px h-3 text-n-weak bg-n-weak" />
+
       <Button
-        ghost
+        link
         xs
         slate
-        icon="i-lucide-unlink"
-        class="!transition-none"
-        :is-loading="isUnlinking"
-        @click="unlinkIssue"
-      />
-      <Button
-        ghost
-        xs
-        slate
-        class="!transition-none"
         icon="i-lucide-arrow-up-right"
+        class="!size-4"
         @click="openIssue"
       />
     </div>
+
+    <Button ghost xs slate icon="i-lucide-unlink" @click="unlinkIssue" />
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue

@@ -0,0 +1,132 @@
+<script setup>
+import { computed, ref, onMounted, watch } from 'vue';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import LinearIssueItem from './LinearIssueItem.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+const getters = useStoreGetters();
+
+const linkedIssues = ref([]);
+const isLoading = ref(false);
+const shouldShowCreateModal = ref(false);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(
+  () => getters.getConversationById.value(props.conversationId) || {}
+);
+
+const hasIssues = computed(() => linkedIssues.value.length > 0);
+
+const loadLinkedIssues = async () => {
+  isLoading.value = true;
+  linkedIssues.value = [];
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    linkedIssues.value = response.data || [];
+  } catch (error) {
+    // Silent fail - not critical for UX
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+const unlinkIssue = async linkId => {
+  try {
+    await LinearAPI.unlinkIssue(linkId);
+    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
+    linkedIssues.value = linkedIssues.value.filter(
+      issue => issue.id !== linkId
+    );
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const openCreateModal = () => {
+  shouldShowCreateModal.value = true;
+};
+
+const closeCreateModal = () => {
+  shouldShowCreateModal.value = false;
+  loadLinkedIssues();
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssues();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssues();
+});
+</script>
+
+<template>
+  <div>
+    <div class="px-4 pt-3 pb-2">
+      <NextButton
+        ghost
+        xs
+        icon="i-lucide-plus"
+        :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')"
+        @click="openCreateModal"
+      />
+    </div>
+
+    <div v-if="isLoading" class="flex justify-center p-8">
+      <Spinner />
+    </div>
+
+    <div v-else-if="!hasIssues" class="flex justify-center p-4">
+      <p class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES') }}
+      </p>
+    </div>
+
+    <div v-else class="max-h-[300px] overflow-y-auto">
+      <LinearIssueItem
+        v-for="linkedIssue in linkedIssues"
+        :key="linkedIssue.id"
+        class="pt-3 px-4 pb-4 border-b border-n-weak last:border-b-0"
+        :linked-issue="linkedIssue"
+        @unlink-issue="unlinkIssue"
+      />
+    </div>
+
+    <woot-modal
+      v-model:show="shouldShowCreateModal"
+      :on-close="closeCreateModal"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <CreateOrLinkIssue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closeCreateModal"
+      />
+    </woot-modal>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue

@@ -0,0 +1,111 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
+import IssueHeader from './IssueHeader.vue';
+
+const props = defineProps({
+  linkedIssue: {
+    type: Object,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlinkIssue']);
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const issue = computed(() => props.linkedIssue.issue);
+
+const assignee = computed(() => {
+  const assigneeDetails = issue.value.assignee;
+  if (!assigneeDetails) return null;
+  return {
+    name: assigneeDetails.name,
+    thumbnail: assigneeDetails.avatarUrl,
+  };
+});
+
+const labels = computed(() => issue.value.labels?.nodes || []);
+
+const priorityLabel = computed(() => priorityMap[issue.value.priority]);
+
+const unlinkIssue = () => {
+  emit('unlinkIssue', props.linkedIssue.id);
+};
+</script>
+
+<template>
+  <div class="flex flex-col gap-4">
+    <div class="flex flex-col w-full">
+      <IssueHeader
+        :identifier="issue.identifier"
+        :link-id="linkedIssue.id"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <h3 class="mt-2 text-sm font-medium text-n-slate-12">
+        {{ issue.title }}
+      </h3>
+
+      <p
+        v-if="issue.description"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
+      >
+        {{ issue.description }}
+      </p>
+    </div>
+
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center gap-2">
+        <div v-if="assignee" class="flex items-center gap-1.5">
+          <Avatar :src="assignee.thumbnail" :name="assignee.name" :size="16" />
+          <span class="text-xs capitalize truncate text-n-slate-12">
+            {{ assignee.name }}
+          </span>
+        </div>
+
+        <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
+
+        <div class="flex items-center gap-1">
+          <Icon
+            icon="i-lucide-activity"
+            class="size-4"
+            :style="{ color: issue.state?.color }"
+          />
+          <span class="text-xs text-n-slate-12">
+            {{ issue.state?.name }}
+          </span>
+        </div>
+
+        <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
+
+        <div v-if="priorityLabel" class="flex items-center gap-1.5">
+          <CardPriorityIcon :priority="priorityLabel.toLowerCase()" />
+          <span class="text-xs text-n-slate-12">
+            {{ priorityLabel }}
+          </span>
+        </div>
+      </div>
+
+      <div v-if="labels.length" class="flex flex-wrap">
+        <woot-label
+          v-for="label in labels"
+          :key="label.id"
+          :title="label.name"
+          :description="label.description"
+          :color="label.color"
+          variant="smooth"
+          small
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue

@@ -0,0 +1,54 @@
+<script setup>
+import { computed } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import { useAdmin } from 'dashboard/composables/useAdmin';
+
+const { isAdmin } = useAdmin();
+const getters = useStoreGetters();
+const accountId = getters.getCurrentAccountId;
+
+const integrationId = 'linear';
+
+const actionURL = computed(() =>
+  frontendURL(
+    `accounts/${accountId.value}/settings/integrations/${integrationId}`
+  )
+);
+
+const openLinearAccount = () => {
+  window.open(actionURL.value, '_blank');
+};
+</script>
+
+<template>
+  <div class="flex flex-col p-3">
+    <div class="w-12 h-12 mb-3">
+      <img
+        :src="`/dashboard/images/integrations/${integrationId}.png`"
+        class="object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:hidden dark:bg-n-alpha-2"
+      />
+      <img
+        :src="`/dashboard/images/integrations/${integrationId}-dark.png`"
+        class="hidden object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:block"
+      />
+    </div>
+
+    <div class="flex-1 mb-4">
+      <h3 class="mb-1.5 text-sm font-medium text-n-slate-12">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.TITLE') }}
+      </h3>
+      <p v-if="isAdmin" class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.DESCRIPTION') }}
+      </p>
+      <p v-else class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.AGENT_DESCRIPTION') }}
+      </p>
+    </div>
+
+    <NextButton v-if="isAdmin" faded slate @click="openLinearAccount">
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.BUTTON_TEXT') }}
+    </NextButton>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/linear/index.vue

@@ -1,161 +0,0 @@
-<script setup>
-import { computed, ref, onMounted, watch, defineOptions, provide } from 'vue';
-import { useAlert } from 'dashboard/composables';
-import { useStoreGetters } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import LinearAPI from 'dashboard/api/integrations/linear';
-import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
-import Issue from './Issue.vue';
-import { useTrack } from 'dashboard/composables';
-import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
-  parentWidth: {
-    type: Number,
-    default: 10000,
-  },
-});
-
-defineOptions({
-  name: 'Linear',
-});
-
-const getters = useStoreGetters();
-const { t } = useI18n();
-
-const linkedIssue = ref(null);
-const shouldShow = ref(false);
-const shouldShowPopup = ref(false);
-const isUnlinking = ref(false);
-
-provide('isUnlinking', isUnlinking);
-
-const currentAccountId = getters.getCurrentAccountId;
-
-const conversation = computed(() =>
-  getters.getConversationById.value(props.conversationId)
-);
-
-const tooltipText = computed(() => {
-  return linkedIssue.value === null
-    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
-    : null;
-});
-
-const loadLinkedIssue = async () => {
-  linkedIssue.value = null;
-  try {
-    const response = await LinearAPI.getLinkedIssue(props.conversationId);
-    const issues = response.data;
-    linkedIssue.value = issues && issues.length ? issues[0] : null;
-  } catch (error) {
-    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
-  }
-};
-
-const unlinkIssue = async linkId => {
-  try {
-    isUnlinking.value = true;
-    await LinearAPI.unlinkIssue(linkId);
-    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
-    linkedIssue.value = null;
-    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
-  } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
-    );
-    useAlert(errorMessage);
-  } finally {
-    isUnlinking.value = false;
-  }
-};
-
-const shouldShowIssueIdentifier = computed(() => {
-  if (!linkedIssue.value) {
-    return false;
-  }
-
-  return props.parentWidth > 600;
-});
-
-const openIssue = () => {
-  if (!linkedIssue.value) shouldShowPopup.value = true;
-  shouldShow.value = true;
-};
-
-const closePopup = () => {
-  shouldShowPopup.value = false;
-  loadLinkedIssue();
-};
-
-const closeIssue = () => {
-  shouldShow.value = false;
-};
-
-watch(
-  () => props.conversationId,
-  () => {
-    loadLinkedIssue();
-  }
-);
-
-onMounted(() => {
-  loadLinkedIssue();
-});
-</script>
-
-<template>
-  <div
-    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
-    :class="{ group: linkedIssue }"
-  >
-    <Button
-      v-on-clickaway="closeIssue"
-      v-tooltip="tooltipText"
-      sm
-      ghost
-      slate
-      class="!gap-1 group-hover:bg-n-alpha-2"
-      @click="openIssue"
-    >
-      <fluent-icon
-        icon="linear"
-        size="19"
-        class="text-[#5E6AD2] flex-shrink-0"
-        view-box="0 0 19 19"
-      />
-      <span
-        v-if="shouldShowIssueIdentifier"
-        class="text-xs font-medium text-n-slate-11"
-      >
-        {{ linkedIssue.issue.identifier }}
-      </span>
-    </Button>
-    <Issue
-      v-if="linkedIssue"
-      :issue="linkedIssue.issue"
-      :link-id="linkedIssue.id"
-      class="absolute rtl:left-0 ltr:right-0 top-9 invisible group-hover:visible"
-      @unlink-issue="unlinkIssue"
-    />
-    <woot-modal
-      v-model:show="shouldShowPopup"
-      :on-close="closePopup"
-      :close-on-backdrop-click="false"
-      class="!items-start [&>div]:!top-12 [&>div]:sticky"
-    >
-      <CreateOrLinkIssue
-        :conversation="conversation"
-        :account-id="currentAccountId"
-        @close="closePopup"
-      />
-    </woot-modal>
-  </div>
-</template>

app/javascript/dashboard/composables/useAccount.js

@@ -45,9 +45,10 @@ export function useAccount() {
     };
   };
 
-  const updateAccount = async data => {
+  const updateAccount = async (data, options) => {
     await store.dispatch('accounts/update', {
       ...data,
+      options,
     });
   };
 

app/javascript/dashboard/composables/useUISettings.js

@@ -9,6 +9,7 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
   { name: 'contact_notes' },
   { name: 'previous_conversation' },
   { name: 'conversation_participants' },
+  { name: 'linear_issues' },
   { name: 'shopify_orders' },
 ]);
 

app/javascript/dashboard/constants/editor.js

@@ -33,6 +33,14 @@ export const ARTICLE_EDITOR_MENU_OPTIONS = [
   'code',
 ];
 
+export const WIDGET_BUILDER_EDITOR_MENU_OPTIONS = [
+  'strong',
+  'em',
+  'link',
+  'undo',
+  'redo',
+];
+
 export const MESSAGE_EDITOR_IMAGE_RESIZES = [
   {
     name: 'Small',

app/javascript/dashboard/helper/auditlogHelper.js

@@ -36,6 +36,7 @@ const translationKeys = {
   'teammember:create': `AUDIT_LOGS.TEAM_MEMBER.ADD`,
   'teammember:destroy': `AUDIT_LOGS.TEAM_MEMBER.REMOVE`,
   'account:update': `AUDIT_LOGS.ACCOUNT.EDIT`,
+  'conversation:destroy': `AUDIT_LOGS.CONVERSATION.DELETE`,
 };
 
 function extractAttrChange(attrChange) {
@@ -168,6 +169,11 @@ export function generateTranslationPayload(auditLogItem, agentList) {
   const auditableType = auditLogItem.auditable_type.toLowerCase();
   const action = auditLogItem.action.toLowerCase();
 
+  if (auditableType === 'conversation' && action === 'destroy') {
+    translationPayload.id =
+      auditLogItem.audited_changes?.display_id || auditLogItem.auditable_id;
+  }
+
   if (auditableType === 'accountuser') {
     translationPayload = handleAccountUser(
       auditLogItem,

app/javascript/dashboard/i18n/locale/am/agentBots.json

@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/am/auditLogs.json

@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/am/general.json

@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }

app/javascript/dashboard/i18n/locale/am/generalSettings.json

@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/am/report.json

@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/am/search.json

@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/ar/agentBots.json

@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "رمز المصادقة",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/ar/auditLogs.json

@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "جهات الاتصال",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "رسالة",
       "SEND_MESSAGE": "إرسال الرسالة",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "حذف جهة الاتصال",
       "DELETE_DIALOG": {
         "TITLE": "تأكيد الحذف",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "نعم، احذف",
         "API": {
           "SUCCESS_MESSAGE": "تم حذف جهة الاتصال بنجاح",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "حل المحادثة",
       "REOPEN_ACTION": "إعادة فتح",
       "OPEN_ACTION": "فتح",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "المزيد",
       "CLOSE": "أغلق",
       "DETAILS": "التفاصيل",
@@ -117,6 +118,11 @@
         "FAILED": "تعذر تغيير الأولوية، الرجاء المحاولة مرة أخرى."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "تحديد كمعلق",
       "RESOLVED": "تحديد كمحلولة",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "إضافة وسم",
       "AGENTS_LOADING": "جاري جلب الوكلاء...",
       "ASSIGN_TEAM": "تعيين فريق",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "تم تعيين الوسم بنجاح",
     "ASSIGN_LABEL_FAILED": "فشل تعيين الوسم",
     "CHANGE_TEAM": "تم تغيير فريق المحادثة",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
     "SENT_BY": "أرسلت بواسطة:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
       "PREVIOUS_CONVERSATION": "المحادثات السابقة",
       "MACROS": "ماكروس",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/ar/general.json

@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "بحث",
       "EMPTY_STATE": "لم يتم العثور على النتائج"
-    }
+    },
+    "CLOSE": "أغلق"
   }
 }

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "التفضيلات",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "اسم الحساب",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -318,11 +318,18 @@
         "SUCCESS": "تم إلغاء ربط المشكلة بنجاح",
         "ERROR": "حدث خطأ أثناء إلغاء ربط المشكلة، الرجاء المحاولة مرة أخرى"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "نعم، احذف",
         "CANCEL": "إلغاء"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "قائد",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "إرسال الرسالة...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "أنت",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "الوصف",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "نظرة عامة على التسميات",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "تحميل بيانات الرسم البياني...",
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_LABEL_REPORTS": "تحميل تقارير التسمية",
@@ -559,6 +560,7 @@
     "INBOX": "صندوق الوارد",
     "AGENT": "وكيل الدعم",
     "TEAM": "الفريق",
+    "LABEL": "الوسم",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/ar/search.json

@@ -4,12 +4,14 @@
       "ALL": "الكل",
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "رمز المصادقة",
         "NOTE": "يمكن استخدام هذا رمز المصادقة إذا كنت تبني تطبيقات API للتكامل مع Chatwoot",
-        "COPY": "نسخ"
+        "COPY": "نسخ",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "غير متصل"
         },
         "SET_AVAILABILITY_SUCCESS": "تم تعيين التوافر بنجاح",
-        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى"
+        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -280,6 +286,7 @@
     "REPORTS": "التقارير",
     "SETTINGS": "الإعدادات",
     "CONTACTS": "جهات الاتصال",
+    "ACTIVE": "مفعل",
     "CAPTAIN": "قائد",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/az/agentBots.json

@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/az/auditLogs.json

@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/az/general.json

@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
   }
 }

app/javascript/dashboard/i18n/locale/az/generalSettings.json

@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/az/report.json

@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/az/search.json

@@ -4,12 +4,14 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/bg/agentBots.json

@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/bg/auditLogs.json

@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/contact.json

@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Контакти",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Съобщение",
       "SEND_MESSAGE": "Изпрати съобщение",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Изтриване на контакта",
       "DELETE_DIALOG": {
         "TITLE": "Потвърди изтриването",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Да, изтрий",
         "API": {
           "SUCCESS_MESSAGE": "Контакта е изтрит успешно",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Няма контакти отговарящи на търсенети ви 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Отворен",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -117,6 +118,11 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Изтрий"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Предишни разговори",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/bg/general.json

@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Търсене",
       "EMPTY_STATE": "Няма намерени резултати"
-    }
+    },
+    "CLOSE": "Close"
   }
 }

app/javascript/dashboard/i18n/locale/bg/generalSettings.json

@@ -46,7 +46,31 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
       },
       "NAME": {
         "LABEL": "Account name",
@@ -70,7 +94,15 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -318,11 +318,18 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
+      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Отмени"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -330,12 +337,17 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Изпрати съобщение...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -349,6 +361,14 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -368,7 +388,6 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -383,6 +402,7 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
         "DESCRIPTION": {
           "LABEL": "Описание",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/bg/report.json

@@ -193,6 +193,7 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
     "INBOX": "Входяща кутия",
     "AGENT": "Агент",
     "TEAM": "Team",
+    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/bg/search.json

@@ -4,12 +4,14 @@
       "ALL": "Всички",
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "SECTION": {
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -76,7 +76,12 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -280,6 +286,7 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Контакти",
+    "ACTIVE": "Активен",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/ca/agentBots.json

@@ -59,6 +59,13 @@
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
       }
     },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token d'accés",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/ca/auditLogs.json

@@ -69,6 +69,9 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ca/contact.json

@@ -285,6 +285,7 @@
     "HEADER": {
       "TITLE": "Contactes",
       "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Missatge",
       "SEND_MESSAGE": "Envia missatge",
@@ -457,6 +458,10 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -466,7 +471,7 @@
       "DELETE_CONTACT": "Contacte esborrat",
       "DELETE_DIALOG": {
         "TITLE": "Confirma l'esborrat",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
         "CONFIRM": "Si, esborra",
         "API": {
           "SUCCESS_MESSAGE": "Contacte esborrat correctament",
@@ -555,7 +560,8 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No hi ha cap contacte que coincideixi amb la vostra cerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/ca/conversation.json

@@ -70,6 +70,7 @@
       "RESOLVE_ACTION": "Resoldre",
       "REOPEN_ACTION": "Tornar a obrir",
       "OPEN_ACTION": "Obrir",
+      "MORE_ACTIONS": "More actions",
       "OPEN": "Més",
       "CLOSE": "Tanca",
       "DETAILS": "detalls",
@@ -117,6 +118,11 @@
         "FAILED": "No s'ha pogut canviar la prioritat. Si us plau, torna-ho a provar."
       }
     },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Esborrar"
+    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marca com a pendent",
       "RESOLVED": "Marca com a resolt",
@@ -133,6 +139,7 @@
       "ASSIGN_LABEL": "Assigna etiqueta",
       "AGENTS_LOADING": "S'estan carregant els agents...",
       "ASSIGN_TEAM": "Assigna un equip",
+      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id de conversa {conversationId} assignat a \"{agentName}\"",
@@ -207,6 +214,8 @@
     "ASSIGN_LABEL_SUCCESFUL": "L'etiqueta s'ha assignat correctament",
     "ASSIGN_LABEL_FAILED": "L'assignació d'etiquetes ha fallat",
     "CHANGE_TEAM": "L'equip de conversa ha canviat",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "El fitxer supera el límit de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB fitxers adjunts",
     "MESSAGE_ERROR": "No es pot enviar aquest missatge, torna-ho a provar més tard",
     "SENT_BY": "Enviat per:",
@@ -299,6 +308,7 @@
       "CONTACT_ATTRIBUTES": "Atributs de contacte",
       "PREVIOUS_CONVERSATION": "Converses prèvies",
       "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/ca/general.json

@@ -4,6 +4,7 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cercar",
       "EMPTY_STATE": "No s'ha trobat agents"
-    }
+    },
+    "CLOSE": "Tanca"
   }
 }